La-Z-Boy Furniture Galleries Reviews

We had a really pleasant experience buying our 2 recliners and table. From initially looking at furniture to working with someone in our home to give us ideas, to the actual purchase, and finally delivery! The worst part was WAITING in anticipation for the chairs. Love them!

Ordered two chairs and two kidney pillows. The quality of the upholstery on the chairs and the smell/odor is terrible. Not like the sample I saw in the showroom. Had to open windows to be able to sit in room. What can be done, not getting any satisfaction from store?

We've had La-Z-Boy furniture in our home for about 40 years. Then a couple of puppies tore up the cushions real bad so we recently purchased a chair pillow and a sofa from them. The sales reps at the La-Z-Boy gallery were very helpful as far as helping us determine what we were looking for at this stage and then finding us the right color and fabrics. Scheduling furniture delivery with the sales associate went very well. She was able to find the delivery time when we'll be at home. The delivery guys showed up on time, got stuff in, and set it up. I'm very happy with the quality of the furniture that we received. The cost of the furniture is about right for what we got.

Your product is junk. Furniture is not the same quality that is in the showroom. Customer service would be a novel idea for your company.

When I recline my recliner the latch kicks out of place sometimes 3-4 times. The first time it did it, I had a hot cup of coffee in my hand. I ended up wearing the coffee. I have had La-Z-Boy recliners for years and never had this problem.

My husband had heard good things about La-Z-Boy's furniture so he wanted to go look at them. We bought a sectional and a loveseat and we both liked them. So far, I'm pleased with them. They have good quality but the cost was really the shocker. I've never bought such expensive furniture. But the warranty is good and as far as I can tell, it's going to hold up well.

Since I got my reclining couch just over a year ago, it has been broken 7 times! Instead of replacing the couch because there is obviously wrong with it, they keep repairing the same part over and over again. The manager at the location I purchased my account refuses to talk to me and just sends my call to the repair company that handles it. It's bad enough that the people that work at the repair company know my voice now when they call. They've even said that the couch should have been replaced after the second time it broke.

Our old couch had gotten outdated and the springs were saggy so we decided to buy new furniture. Since I previously purchased a recliner for my mother (she's had some medical issues and wanted a power-assisted recliner), we went back and bought a couch from La-Z-Boy. They had a special that we got a fabric covering. We're getting it delivered on Wednesday so I have yet to see the actual item then.

We purchased a power recliner sofa on 9/1/14 with custom fabric. It was delivered in 8-12 weeks, as promised. The right seat cushion gradually broke down until it felt like we were sitting on wood (very hard surface). We called the La-Z-Boy customer service dept and they sent a technician a week later out to assess the seat cushion. He deemed that it was indeed broken and needed to be replaced. I was contacted by the La-Z-Boy repair department on 7/6/15 and told that my replacement part would arrive in 6-8 weeks. It is now 9/23/15 and I contacted the La-Z-Boy repair dept to find out what the status of my order is. I was told that their warehouse in Michigan did not have my particular fabric in stock and that was the cause of the delay. My part will ship from their Michigan warehouse on 10/15/15. They were unable to give me an estimate as to when the part would arrive in California or an installation date.

We bought leather recliner sofa & loveseat. The cushions are like sitting on the floor. The furniture store replaced 2 seats now, they are the same way. The side I sit on has a puffy ridge along the side that causes my body to lean the other way. I have a bad back & this causes it to hurt. We paid almost 4,000.00 for it, which is way too much for us. I would never advise anybody to buy La-Z-Boy.

The gentleman that helped us was amazing and over-the-top. He spent over 4 hours with us trying to find the perfect chair. He is fantastic. Overall, it was great. I'd definitely recommend La-Z-Boy.

We have a 3 year old LA-Z-BOY Monroe 3 seater Recliner in aniline leather. The surface is peeling away, we only sit on it. Neither the purchased extended 5 year warranty or SCS Ltd UK, the seller, are concerned. Is the fine reputation of LA-Z-BOY?

Everything's been wonderful with La-Z-Boy. Megan, the designer in the Canton store has been very helpful in hanging pictures and working with me in designing what I got. She came out, helped pick out things, told me what was available and exchanged ideas. Things just really worked out good. Everything's good quality. There's been no problems with returning anything so far. I've had returned a lampshade and two tables which had minor defects-- no arguing. They just asked me to take a picture and show them. Then Megan had come out with the manager to help put a rug under my bed because I have an adjustable bed which was really heavy and I've had hand surgery.

On June 4, 2015 I purchased 2 wing back chairs from the Charlotte, NC store. We changed the fabric on the chairs. On July 28, we drove to South Carolina to pick up the chairs. Upon inspection we observed the cushions on the chairs were sticking way up and forward. When inquiring about them the individuals on the loading dock informed us that was normal, they were overstuffed and would settle down. On July 30, I called customer care and sent them pictures. They advised the same thing and told me to be patient. I requested a service call for the chairs to be inspected. I paid $99.00 for the service call, **, service was scheduled on Aug 24. The morning of Aug 24, customer care called and said there was a computer glitch and they would have to reschedule.

I had a great experience with La-Z-Boy. The only downside was I had asked for a swatch for the chairs that I got so I could go shopping for other furniture. I never got the swatch but other than that the experience in the store was pleasant. Everything came well within the slotted weeks that they allotted for delivery. Delivery went well without a hitch so everything else was great.

Purchased 2 chairs in December, within 6 months one of them is not right. 3 weeks for someone to look at chair, month and a half for all new insides to arrive, 3 more weeks for someone to come fix, more problems with chair by the time it comes, request a new chair and am told this is normal wear. Not only is the product defective, no one at La-Z-Boy even cares. Shame on them.

We like La-Z-Boy Furniture Galleries and have bought several things from them. We love the quality of the products and their availability. Their showrooms are close to our house and the last thing we got was on a really good sale so we were pleased with that and have had a great experience with them. The salesperson was helpful in helping us figure out what was what when we went to fill out the paperwork but the process was like buying a car/house. They have to enter all the stuff into the computer and several times it's like the figure that they told us when we were out on the showroom wasn't what it was coming up to. We've had to work through it and that took forever. That's the only negative thing.

I special ordered the Collins sofa in pearl leather. It exceeded my expectations. The leather is of great quality and so soft. The entire couch makes such a classy presentation. I am extremely pleased with my purchase and recommend this product to others in the market for a stationary sofa. Also, the item arrived two weeks ahead of the projected date, which was an added bonus.

Our old rocking chair was pretty uncomfortable, we decided it was time for something more comfortable so I got a La-Z Boy recliner. The sales representative was very helpful. I'm 6' 4", and he helped me find one that was big enough so that my feet weren't hanging completely over. He helped us find a nice neutral color that would go with our living room decor. The furniture seems to be okay. It creaks a bit when I sit in it, but I'm 200 pounds. Other than that, the mechanism works when I recline, and I'm pretty satisfied. I got what I paid for.

Had custom made chair and sofa - sagging material on both sides of couch also on both arms, the three cushion are different heights and lengths, stitching does not line up in two different places, the chair cushion is flat also sagging material on back cushion. The day the tech was suppose to come out had to be cancelled due to him going to be a hour and a half late. I called AGAIN, talked to Claudia. I told her this had to be fixed by the time my payment came due. Since it didn't get fixed I disputed payment with credit card. Finally got tech out. He took 10 pictures, said with this much wrong both would probably be remade. I missed the call. Nicole left a message they were replacing two cushions on sofa, only all else met their standards. I called back not happy with response. Now I am told they are replacing four parts on couch only. I asked "What about the rest of both pieces?"

I have a La-Z-Boy in my home for eight years and decided to get a new one since I was redecorating my room. Their sales representative at the store was gracious and nice. They were about to close but she stayed late and helped me. I love the leather chair that I bought from them and it’s the most comfortable La-Z-Boy chair I've ever sat in in my life. Plus the quality is really good - it's still in perfect condition. I recommended La-Z Boy to my daughter and she bought a couch too.

After spending $7,000 in custom order furniture from La-Z-Boy, we decided to visit their new store in Maple Grove, MN. We found a set of nesting coffee tables on the showroom floor we liked that were made by their subsidiary Hammary. Since they were not available in the Chicago warehouse, we decided to order them (without any customization). At the time of the order we were told we could cancel the order up until the time of delivery and/or return them within three days of delivery. This order was to take 6-8 weeks (though Hammary claims on their website that they offer fast service). Continuing to look for other items, we found the identical tables, at the same price, at other local retailers as well as online (with free delivery from online retailers like Amazon anywhere from 1-3 weeks).

The La-Z-Boy rep showed us all types of chairs and was very thorough so we could make a good decision before purchase. We had a great experience with the company.

I purchased 2 La-Z-Boy recliners - Pinnacle and they were delivered on 9/8/15. The delivery guys were very good at their job. When my wife and I started to use them we noticed that the material did not breathe. We both got damp in the seating area. We are in shape not overweight and in a controlled low temperature area. I suggested that maybe there was a coating applied by La-Z-Boy. I called the owner of the store (a very nice guy) and he said no one else told him of this. I wanted to know if there was a cover to buy that would solve this. He said try a towel. When I came out of my office my wife said- 2 recliners, new and use a towel. Does anyone else have this problem?

We have a La-Z-Boy piece which is about 20 years old. It has been worn out so we decided it's time for new furniture and recently purchased a loveseat, pillows, tables and rugs, entertainment center, recliners, and stools from La-Z-Boy. Their sales representatives were very friendly, courteous, and helpful. However, we still don't have the small version of our much liked long runner which we ordered for our door. It has been four months. We ordered it in May but they're telling us it's supposed to be delivered middle of October.

We've had La-Z-Boy furniture for twenty years. Recently my mom purchased a lift chair from them. It's very good and worth it. The only problem we had was the cord that you push to make it go up and down. It would break after a couple of years and we have to replace it and that gets to be a pain after a while. Reps were very well, helpful and I didn't have any problem with them. Everything went very smoothly when I made a schedule of delivery. The team were here when they said they were going to be.

We've always been La-Z-boy fans so when we moved to our new home, we bought the whole living room furniture from La-Z-Boy. We purchased some wall pieces, tables, sofa, loveseat, and two chairs - a rocker-recliner and a lift chair. The salespeople were wonderful, and we had a designer come out to the house which was cool. It was a great experience and the price for the furniture that we got was reasonable, so we’d go back again and recommend them to anybody. La-Z-Boy is perfect for us and we love it.

I’ve had an awesome experience with La-Z-Boy. They provide good customer service.

A rod broke in the La-Z-Boy recliner and I went by their store in Pensacola on 7-24-15 and was prepared to buy a new one if I found one the height and width, etc. that I wanted. I mentioned to the lady assisting me that my recliner had broken (one that I bought at this store) and she said we can repair it. I opted for this at this point. Since I am partially disabled I spent a lot of time in the chair and it was pretty much the only thing I was comfortable sitting in. I paid for the labor and was told that the repairmen would come out and take a look to see what parts were needed.

We remodeled our basement and we needed some furniture there so we purchased a chair and sleeper sofa from La-Z-Boy. The sales representatives that we talked to at the gallery were all good. We had some problems during delivery because the furniture won't fit as they while being brought down the stairs. We were worried because the sofa was stuck for a while until they forced it down the stairwell. We almost didn't get it in but I don't think that was what was planned. La-Z-Boy should know that there's a potential problem when their design people don't know about how to move furniture. They thought that it would fit but it almost didn't. Whatever they used to measure was not good. They just measured the width and length of the sofa and didn't allow for the space needed for the guys who had to lift the furniture. Nonetheless, the quality that I can see so far is very good.

We needed a sleeper sofa and I found what I liked at La-Z-Boy. Their sales representative were all positive and helpful. They gave me a time estimate for when the sofa would be delivered. The quality is good and the cost is fine. I also purchased a coffee table. However, they tried to deliver it twice but couldn't because of the problem with two different coffee tables. We just received it just a few days ago. But in general, my experience with them is very satisfying.

I went in to La-Z-Boy to purchase a leather sofa. The salesman talked me into the leather like fabric because it was "more durable" than leather. I also purchased a fabric warranty and an extended warranty for the sofa (a total of an additional $290.00). After 2 1/2 years the fabric is coming apart. The local store where I purchased the sofa refuses to talk to me and does not return phone calls. The customer services tells me my warranties only cover structural defects, and the fabric is only warranted for one year. So beware, La-Z-Boy will deceive you and not stand behind their product.

Just bought a new recliner. Recliner squeaks when rocking, tried lubricants, everything suggested. Don't recommend buying these since the squeak is too annoying and renders a comfortable recliner worthless.

I’m getting older and I like to sit, relax and recline. My husband and I were fighting over the recliner we have so we decided to purchase a sofa/love seat from La-Z-Boy. The salesman at the gallery was helpful. The person who scheduled the furniture was good and the delivery was wonderful as well. We've had two recliners from them before and the quality of the new one is just as good.

I'm completely satisfied with La-Z-Boy. I recently purchased a recliner from them and it's very comfortable. It's the right size because I'm living in an apartment and I don't need a huge chair. I like it very much. It's the new product that they have where it's almost leather but it has some other components in it, and it's very nice. I would definitely recommend them.

About 4 years ago, we purchased @ $9000 worth of furniture at La-Z-Boy for our new house. Very friendly sales staff and we had decorator come into the house to help with furniture color selection. Now, 4 years later, the couches that are not being used much still look great, but the couch and round ottoman that we use daily are falling apart. Within 4 years, we had to restuff cushions 3 times at the cost of $200 per visit. Now, automatic leg lifting mechanism is not working on one side. The ottoman has leather seams coming apart. Cushion is sagging again (4th time) and I was told that the leather seams are covered only for 1 year. Lifetime warranty applies only to the frames and nothing else.

We love La-Z-Boy. We've had wonderful experiences with them. The people at the store were very nice and informative and La-Z Boy do a good job with quality control. Everything was good including the delivery. We've been very happy with La-Z-Boy since my wife has been purchasing their products.

Everyone from La-Z-Boy was really nice, helpful, and professional. They went out of their way to help me find what I want. They did a really good job. The quality of the couch that I bought was really good. It was a little bit expensive for what I've got, but it's nice. I'd recommend La-Z-Boy. My experience was what I would expect out of them, and they weren't like some of those shady stores for furniture.

I moved to a new place and didn't have furniture so I bought a sofa and love seat from La-Z-Boy which I think are of top-notch quality. The sales rep was awesome and the delivery people were nice. They came first thing in the morning and was quick. Delivery went smooth.

We had another La-Z-Boy recliner for about six or seven years some time ago. At the time we bought this most recent one, we didn't have that old one anymore. We had a Steelcase recliner that was replaced with the new La-Z-Boy because it was getting a little bit beat up and worn-looking. The cost is not too bad but if it hadn't been on sale, I probably would have not bought it. But the quality is good so far. During delivery, we had a four-hour window but they got here at the beginning of that window. They set it up, got it installed then showed us how everything worked.

My 3 months old son would not sleep through the night and I needed a comfortable chair so I purchased a recliner from La-Z-Boy. Their staff was accommodating. The manager helped and showed me exactly what I needed. I told her how much I wanted and she didn't try to upsell me and get me anything fancy because she knew that I was shopping in a particular price range. I wasn't sure if I wanted to make the purchase at the time so she put together an order and I was able to call in with my credit card a few hours later and take care of everything over the phone, which was convenient. The sales associate was able to get it delivered very quickly because she knows I was desperate. However, I can tell that the item isn't going to last forever but it's comfortable for now.

My family had purchased a new living room suite in July 2015 for a lot of $$$ and have had problems with it from day one. Still having problems and each piece was over $1000 and we bought custom furniture. Take my advice and don't ever consider La-Z-Boy furniture. The craftsmanship is poor and they switched one piece. Only had it one week and the material it was made from is bad. Also and now my leather recliner which I bought the nicest one Nichols furniture had also has the leather coming apart on the edge of the foot rest. I wished we would have never bought it. We were tired of buying poor quality furniture like Ashley or value city junk and that's why we thought that La-Z-Boy was great furniture but we were wrong. Only had it six weeks now and very disappointed. We contacted Nichols furniture in Mansfield Ohio and haven't heard anything in two weeks. We sent images and other stuff to them also.

We purchased new La-Z-Boy furniture because our old chair was getting worn out. The first chair we bought wasn't quite right for us. We're short people and the chair itself is just too big for us so we've arranged for an exchange.

My husband and I purchased two recliners in December of 2014. One of the recliners was built at the factory in Ohio in January and shipped to us towards the end of January. Two months after receiving the recliner the reclining mechanism broke. We called and it was repaired. Three months later the same thing was broken. We called and it was repaired again. Two months later the other side broke on the mechanism. Finally after months the parts were replaced. It still looks a bit crooked. A month ago the seat pad at the bottom ripped. A new bottom was sent to us. The other chair is now having linkage issues. It is sticking and sometimes I can't lower the bottom unless I sit very far forward. I am afraid that the linkage is going to break on this chair also.

I purchased La-Z-Boy furniture in Colorado several years ago and had a positive experience with the quality of the furniture and Comfort Care warranty. It prompted me to purchase over $3500 of furniture at the Oxnard, CA store plus the warranty. BIG MISTAKE! I spent the past year calling La-Z-Boy to correct a problem and just had the run around. I was even told by their Comfort Care dept. that they do not "guarantee comfort" after having three visits by their techs that said my couch cushions were defective. And no one in my household is overweight sitting on them. It has been an unending, unsatisfying loop with having 4 of the same cushion stuffing replacements. In my opinion, La-Z-Boy has poor quality furniture and customer service if you have a problem.

We moved into a new house and purchased sofa and recliner from La-Z-Boy. Their sales representatives were nice and the person who scheduled the delivery was great. The delivery went smoothly. Then I got a bill because we financed it today but I got a call saying that I was behind a payment. I pulled my original contract and it wasn’t dated until the 8th of August whereas our furniture was delivered on the 15th. According to the credit card company, they did a totally different date on my documents so there’s a lot of confusion. They had the furniture the next day when we actually applied but we hadn’t decided if we were gonna get the furniture then. I feel like there was hoo-doing on that end because I got a late charge on a credit card that I didn’t know and shouldn’t even been paying. Then they waived the $25 late fee, but I still think someone at the La-Z-Boy store had some fraud as they change dates.

My husband was hurt really bad in an accident and had a brain injury. We wanted something comfortable for him to lie back on and relax in the den so we got a La-Z-Boy recliner. The La-Z-Boy people were awesome. We purchased the recliner out of the clearance area because it matched the furniture that we already had. It was a bit more than what we could spend because we had big medical bills. The manager worked with us, got the price down, and got us out the door for the price that we told him that we could spend on a recliner. He bent over backwards to adjust the price. He was very gracious. And the salesgirl that worked with us was awesome, too. She was the one who approached the manager and said, "Look, this is their situation." We would recommend them.

We bought a sofa and 2 matching recliners from La-Z-Boy 4 years ago in California, then we sold them when we moved to Kansas. We really liked the style and comfort of them so we went back to La-Z-Boy when they had a sale, and we found 2 recliners that we liked even better so we special ordered them in a different fabric. We also wanted to get a more comfortable sofa, so we ordered a new one as well. The rep at their gallery was very personable, sweet, very informative and helpful as far as helping us pick the fabric and letting us know what options we had as far as fabric protection. I’ve done sales before, and the key thing to be able to sell something is just the knowledge about the product, because it has to be something that appeals to someone.

We purchased a new recliner in April 2015 from our local La-Z-Boy store. The chair was not special order of any kind but apparently they did not have one "in store". The chair was delivered to us in May 2015. Upon delivery we noticed that the foot mechanism/foot rest was not straight and immediately brought that to the attention of the delivery man. He told us that he would need to contact the repairs department and would get someone to come out to correct the problem.

I've had La-Z-Boy furniture in my home for 10 years. My other one was starting to wear down so we decided to purchase a new one. The quality is good. It's working fine. And the sales representative was good. However, I wasn't satisfied with the delivery procedure. Once we paid for it, they said it's not going to be in for a week and a half.

Ordered three-seat sofa and a love seat. They were delivered to our house on Sep 8, 2015. The items were not wrapped up but had blankets on them. The delivery people were sweating all over the place, leaving drops of sweat all over the couch. We videotaped small bugs on the couches, which someone on Facebook said might be bedbugs. We want our deposit of 900 back!

We recently purchased a recliner from La-Z-Boy because the chair we got for my husband from an Art Van furniture store was a piece of junk. Also, my husband knew the manager from the La-Z-Boy store so we thought he could help us pick out something that we wanted. We got the electric one with lumbar support on special order, and we haven't scheduled the delivery because it's not yet done. And, the sales associate made sure in advance that we are aware that it will take 6 to 8 weeks. It was my first time in a La-Z-boy store and the prices were surprising - La-Z-Boy has a good name and their furniture has quality but surprisingly, their prices weren't as extravagant as I thought they were going to be. They were comparable to Art Van prices but I felt La-Z-Boy was better.

We purchased a sofa and chair from La-Z-Boy thinking that we were purchasing a quality product (for what I also consider quite a bit of money). However, less than 3 years later, both recliners on the sofa are broken. I first contacted the store who sent me to customer service. The customer service hours of operation are ridiculous (9 am-3 pm Monday-Friday) so I can only call at lunch time. I was told that I needed new parts and they would be shipped to my local store with a call back in 2 weeks when they arrived. Three and a half weeks later, I called back because I had not heard anything and was told there was no record of my call, but that they would do some research and put in the order if it had not been placed and I would get a call back by the end of the day.

We have been La-Z-Boy customers for over 25 years. I have just purchased my most expensive and LAST piece of La-Z-Boy furniture. We purchased a reclining sofa on 5/29/15 (leather w/ motion). When it was delivered it had damage so we called "Comfort Care" as we were instructed. A very nice gentleman came out and verified the damage. He made it sound like it would be 2-3 weeks and the parts would appear at our door and he would come back out then and fix everything.

La-Z-Boy is all I buy for years. The sales rep at the La-Z-Boy gallery was very nice and their team delivered the furniture on time.

I have a couch that we saved up to buy for our new house. The fabric has not held up and we made a claim to the La-Z-Boy furniture department. The technician came out and said he thought this was a great claim as there is pilling and wear on the arms, back pillows and seat cushions as well as threads pulling out. Now the manager is saying that the warranty doesn't cover this and it's probably our fault. We paid a lot for this couch and were told that the warranty was a good buy. This was a big mistake, the couch isn't even 3 years old and it's really rough to the touch and pulling apart on the seams.

I've had La-Z-Boy furniture in my home for 40 years and we recently bought from them because my sofa was old. Everybody in the gallery was really nice and personable. They helped me make an appointment and they measured my house. I paid a lot of money for it and I think it's worth it. The quality of the product is okay, however there's some wrinkling in the pillows already which makes me sad because it's still very new.

The quality of workmanship for our special order, was NOT of what we thought of to be of La-Z-Boy. We suggest BEFORE taking delivery of your Special Order to thoroughly inspect the workmanship (seams symmetrical? lumps? stains in the fabric and inconsistent padding). Once you accept delivery and the deliver people leave, La-Z-Boy considers any issues you have, that are even brought up the next day, to be warranty issues and the process is very tedious and long. The Customer Service people, Sandra ** and her boss, Pat **, are not good at returning phone calls, demonstrating any sense of urgency.

The La-Z-Boy loveseat has a little bit of a defect. When their service man came, there was nothing he could do. He said to pull the leather tight, to decrease the fold where there should be no fold, but it didn't work so I was a little disappointed.

Enclosed you will see that the arm of my 18 month $$$ chair has broken due to CARDBOARD. Poor unacceptable CARDBOARD! I refuse to chase more money for labour to repair CARDBOARD. Your proposal is? Will hold video social media til your reply.

We purchased a new, large home and so we have a room for a man cave. We wanted a recliner so we went straight to La-Z-Boy because that's what they're known for. We also bought a bookshelf from them. In the beginning, a Chair and A Half on sale was included in the purchase. When we got home though, I noticed that there was another $186 worth of charges for the extended plan for the Chair and A Half, ottoman and the La-Z-Boy. My husband has no recollection of the fabric protection plan ever being discussed with him, it was just added on to the sales. We thought we were spending about $2100 but it was in reality over $2500. I went back into the store a few days later and asked them to take that charges off. They were very apologetic and took it off. I did however still cancel the order for the Chair and A Half and ottoman because we were on a budget.

My La-Z-Boy experience was pretty good and I'd recommend them. The girl that waited on us on the gallery was fine and sent a little follow-up note to us to make sure everything was going okay. Also, the people that delivered the furniture were nice. They put it together in a timely manner and didn't do any damages to the house.

We noticed a rip in our couch after a move and apparently you have to notify the protection service within 8 days of incident, and since it was unclear when this happened they would not cover it. I expected more after being told how great and necessary the plan is. I wish we can get a refund. We love La-Z-Boy otherwise.

I bought two of these in July 2014 and for a while everything was fine. After a few months I got bedsore due to the center of the seat collapsing when I sat in it. Then the power wand on the first unit had to be replaced and a few months later the second one quit working also. Then the leg extensions on both recliners would no longer stay level starting in August 2015, and a week or so later the left side of both seats seemed to drop about two inches and a loud clicking sound began to occur about every other day or two.

The sales people were very pushy in the La-Z-Boy store in Egg Harbor Township. I knew what I wanted and I really did not want to deal with that store. I'd rather deal with another store that I have dealt with in the past.

I needed a sectional since we just moved into a new house, so we purchased them from La-Z Boy. It was my first time purchasing from them and the sales representative from the gallery was very good. My interaction with her was very pleasant and very professional. She was on top of everything from the sales point. And the delivery guys were also pretty good - very friendly and helpful. I have no complaints about any of them. And, the quality of the sectional was good as well. Although putting the sectionals together is not too easy and the cost is a bit pricey, everything was good. I will recommend them to my friends.

We purchased a reclining sofa with synthetic leather upholstery. We paid extra for a warranty from Ultrashield. We've owned the sofa less than a year and noticed that outer layer of the upholstery was peeling off on one seat cushion for no apparent reason. La-Z-Boy told us to contact Ultrashield to file a claim. I called them to report the claim and was told that because there had been a loss of color (which only happened because the entire outer layer of the fabric had peeled off) that the claim would not be covered. They also refused to cover it because I did not call within 5 days of when I noticed the problem. We spent thousands on this sofa plus extra for the warranty, and now we have a sofa that looks like piece of junk. The entire warranty was a ripoff.

On not one, but two of the same recliner (a replacement done as a "courtesy" in 2014), the fabric nap has not held up on the arms and cushion area where the knees hit. The nap is discolored, matted, scratchy and apparently wearing out. The first chair was replaced as a "courtesy" from La-Z-Boy since the year warranty was up by about 5 months after I decided the problem was just not right for such a new piece of furniture. The new, exact chair replacement has not held up for even a year. My calls to La-Z-Boy are fruitless, and promised calls are never returned. I always have to call them for any information. This was even true with the first recliner that they reluctantly replaced. Last week when I had to call about the second recliner (after waiting about a month to hear from them) I was told that the matter was due to "issues in the home", which is preposterous, as I am a senior citizen with no pets, and the chair is gently used.

Good luck getting parts quickly. We purchased a La-Z-Boy Platinum Power Recliner in April 2015 and 4 months later (first week of August 2015), the motor and leg lift went. It's now almost a month later and still not fixed. Our local furniture company (Wolf Furniture, Harrisburg, PA) cannot get a confirmed date from La-Z-Boy on when the parts will ship (or even if they will ship). Despite the fact that the chair is under warranty, we have offered to pay all shipping costs for express shipping - turns out La-Z-Boy does not offer this as an option. How can a company in 2015 not be able to know when parts will be available and not offer express shipping? So much for customer service!

I have had a La-Z-Boy for 15 years, but the leather got worn and it wasn’t worth recovering, so we bought a new one. We also bought some fabric to match the chair in order to keep some wear and tear off of it. Their sales representative was very, very cooperative, and the delivery team was very helpful and efficient. I would certainly recommend them.

I bought a sectional from La-Z-Boy and the sales reps were fantastic, helpful, and showed us all kinds of options. It was a good experience. The price is fair and reasonable, and I love the quality of the sectional. Scheduling the delivery was very easy to do. The delivery guys were great. They came right on time and popped it all together. They called when they were five minutes away from our home and it was good. I'd recommend them.

I recently bought a sleeper sofa from La-Z-Boy and I had an issue. When I went into the showroom with my four kids, I picked the sleeper sofa out by a swatch of the color. I didn’t get to see what the whole sofa looked like, and when it arrived, I contacted La-Z-Boy because the color did not look the same as to what it was in the store, maybe due to the bright lights, but it looked very different. Their rep told me that there was nothing she can do for me, and that there was a 30% restocking fee.

Purchased a new living room suite. Came poorly tailored, in my opinion, and is uncomfortable and breaking down already. Cushions marketed as down are mostly feathers and poke you. Cushions ill fitting, awkward looking and showing stretch marks. I do not like to sit on the furniture. Tables are nice, but overpriced. Still working on warranty service. Not happy with quality control. I was warned by many people not to buy at La-Z-Boy. No one in real life recommended it.

Paid La-Z-Boy prices and got Rooms to Go quality!!!! Real, not bonded, leather losing its color. Neither La-Z-Boy, their phony insurance company or this site is of any use. Now losing color in other areas including areas that don't come in contact with body parts in addition to those areas shown in these pictures! La-Z-Boy uses its once proud reputation to take bilk seniors like us!!

I told my daughter that I need some furniture and that I can't find any furniture that I really like. She then said, "Mama, why don't you go to La-Z-Boy? Here are these chairs and here is this". I said, "I hadn't thought about that", so I went to Wilmington and saw what I liked. The cost is okay for what I got and for the quality of the furniture, which is great. Everything with the sales associate has been good, and the delivery men were well-mannered.

Where do I start? The best experience I had was when I was purchasing my sofa and recliner chair. My salesperson was helpful, considerate and patient. Wait 6 weeks to get our products in like we were told and then everything goes so far downhill, I don't know where to start. Delivery guys show up, don't take the backs off the couch or the chair and shove it through our front door. Damages our front door and tears the arm on the chair and the red paint from the door is on the chair. But delivery guys say "it will fit no problem." Call a tech out, extremely helpful and nice, orders new upholstery and says it will be 2 to 3 weeks and he will replace. He sees the door, calls in and says we need our door fixed. We get in contact with Chris and Shane ** who is the operations manager over deliveries. Chris tells me they will replace the door so get an estimate, send it to them for a comparable door.

La-Z-Boy is of very good quality, but I have a couple of issues that I'm sure can be corrected. I can't seem to work our recliner, so I'm going to call service for that. Also, with my table, I'm not quite sure if there should be some screws in it or it is just attached there like a pedestal table. The sales rep, however, was outstanding, and the delivery team was polite and on time too.

On 2/22/15, my husband and I purchased a La-Z-Boy recliner couch from this store. We noticed that there was a smell from the recliner couch, but thought that it would dissipate in a few days. The smell persisted and we finally couldn't stand it anymore. On June 6, we decided we were tired of waiting for the smell to go anyway. We figured out the smell was coming from the stuffing and the couch smelled like rotten eggs and cheap vulcanized rubber. I contacted Customer Service and finally on 6/29, got a representative to come to the house to smell it for himself. On July 3, the sofa was picked up to be repaired. On July 7, I called and inquired as to the status and was told that a replacement "part" had been ordered and should be shipped by 7/25. On July 31, I called Customer Service again for an update and was told they would get back to me and let me know status.

I ordered a sectional and pillows from La-Z-Boy Arizona and bought it in North Carolina. I did it all over the phone. The delivery team's excellent and did a great job. They set everything up so it's perfect. The quality of furniture I bought has been good and its cost is comparable.

Ordered a chair with custom fabric - after a little more than 12 weeks, it was delivered with multiple scratches on the black wooden arm. After calling, another arm was ordered and delivered. Couldn't get the repair guy out for 2 weeks due to schedule. When he finally came and we opened the box, there it was a brown wooden arm! They had all the info but failed to get the right arm ordered. No problem the repair man said - he'll go back and order the correct one. I called today - a week later - to inquire about not receiving the new arm in the mail and guest what? They haven't placed an order for it yet! What's up with this company? The right hand doesn't know what the left hand is doing - very frustrating!

My disabled mother bought the chair in 2012. Today it stopped working, so after going through the troubleshooting, we decided to call for service. The chair is out of warranty, so it would be $109.00 for a service call, not a problem. We couldn't get a date closer than 10 days away, but we were told they'd try to make it sooner. The problem is that we were asked to make payment immediately for work that would occur some days in the future. And if I refused, I couldn't get an appointment. I can't think of any goods or services that demands payment before the work is even started, and the justification offered was that "it's policy." This policy will keep me from buying anything else from you and others will think twice about where to spend their money. The chair was bought by my mother, Patricia **, living at my address.

We bought two couches and two Leather chairs from La-Z-Boy Furniture. I am happy with the purchase, except for the fact that the couch cushions look like we have had the couches for 2 yrs or longer. The first time we sat on them, the fabric started twisting on the cushions... I would flip them over and move them around to try and stop them from looking worn and old... but nothing helps. The service dept has always been very friendly, they sent someone out to take a look and see what was going on. The man sat in the floor and straighten all the cushions so that the foam was correctly fitting in the cushions.

We've had our La-Z-Boy furniture - our second purchase from them - for over a year. We bought them to replace our old furniture that have been worn out. One chair makes quite a noise when released, but everything else has been fine. The furniture are average, quality-wise and fair, cost-wise.

We just moved and needed to fill an extra room so I went to La-Z-Boy and bought a sofa recliner, pillows and some extra fabrics. The sales rep I spoke with was helpful and the delivery guys were perfect. We got our furniture on sale and I haven't had any quality problems so far.

My once lovely leather sofa has been losing color. I purchased a color restoration kit, recommended by my local La-Z-Boy store, which gave awful results. The color loss is spreading. The sofa is only 7 years old and the damage started after the 5 year warranty ran out. From a distance, the sofa still looks great, but close up, the loss of color is very noticeable. I am very unhappy with this situation and feel that a sofa of this supposed quality should last for many years. I will not buy La-Z-Boy again.

We went in to purchase a recliner. I was very specific about the color I want -- grey! No tan, no blue, no green -- grey! When she showed me a sample 1/2 inch big I asked to see it on something larger. She showed me a couch & claimed this is the color. It was grey. We ordered & paid for the chair, waited a month to get it & when it was delivered, it was tan! La-Z-Boy does not offer returns.

We got the Rowan loveseats (one manual, one powered) from La-Z-Boy in Paramus. We have two other La-Z-Boy recliners at home but I needed the loveseat because I can't use my legs the most. It's comfortable and perfect for me and even my husband who is bigger than me. They're not too oversized and they look very nice in the room. Everything worked out beautifully and I was very pleased. Linda, our saleswoman was great. Their designer came out here because we're going to eventually go back to La-Z-Boy for new living room furniture and since they have so many fabric selections.

I have had problems with my recliner since I bought it. I bought two recliners, and one is jut perfect and has never given me a problem. The other one has fallen apart, and service repair came from MD free of charge and fixed it. I was very pleased with the way they promptly serviced my complaint. Everything was good for about a year. After that time, things just began falling apart. After three years I need new furniture, and that's simply ridiculous. The chair, after being fixed, the leather has started coming off of the chair. It looks awful and to think I paid extra to have a protectant put on the chair.

I bought a La-Z-Boy because my daughter bought a chair and a sofa, and I liked it so much over there that we bought one too. They're very nice in the store and the delivery men were great. Everything's great and I recommend them.

I saw what I wanted in terms of the style, look and feel in La-Z-Boy, which I did not see at other stores and locations, so I decided to purchase from them. Their furnitures have excellent quality and the sales representative was very good and helpful. I also had the design person come out and bring samples which helped me make the choice.

I ordered a Aston Chair with power and the memory foam seat with fabric protection. I got the chair sooner than they said I would and was so happy... until I sat in it. It's a piece of junk! The seat cushion is lower than it should be and the fabric below the cushion is raised in a half circle so I literally sink down into the seat with my legs up higher and have to fight to get out of it, and that's just sitting. The lumbar support is broken and I can feel the entire corner of it poking my back. It marked my back with lines and caused bruising. The lumbar support box moves around inside the back of the chair so I got a full array of bruises and marks on my back the first day, and was the most uncomfortable I've ever been in a chair.

We’ve had La-Z-Boy furniture for years and it’s been wonderful. We like the quality of the furniture - it’s very good and we love them. This is our third or fourth purchase. We've had ours for quite a few years and we needed to get one that was smaller because it was just too big and it took up too much space. The sales representative that we dealt with was wonderful and the delivery team was very good. He gave us a call and told us when it was expected and then it came in earlier. We’d recommend them to anybody.

I recently made my first purchase from La-Z-Boy for sectional, ottomans, and pillows. I figured it was time for new furniture since our old ones have been with us for 10-plus years. The sales rep in the gallery was very helpful. However, I wasn't too happy with how the recliner was when it was delivered - there seemed to be an issue with it and I had to call somebody out right away. They had to come and look at the chair, and order a part for it. But still, I paid so much for the recliner, I want something that doesn't require a part right away. I'm regretting that I got this piece (and not the leather) - the way it separated and the way it fits together. I wish I would have gotten a different style that was all one piece and maybe a different fabric.

Bought a Sleeper sofa 12/2014. Started having problems in July 2015. Called Customer care. They are unwilling to listen to problems. They say they are sorry, but nothing gets resolved. I have made 8 calls to get a tech out to look at sleeper sofa. The frame is rusting and leaving rust stains on my beige carpet. They have made 5 appointments with 4 of the appointments being a "no show" by Tech. Customer care staff says that a tech will call the night before between 6-9 to let you know when he will be there the following day. Has never happened.

The worst customer (non) service experience in my 63 years walking this planet. I purchased a motorized recliner-sofa for over $1800.00. I took delivery of it on 8/19/2015, and by 8/23/2015 both seating positions were not operating properly. I won't go into the epic of all I've been through with Lousy-Boy Furniture, it will take too long to relate it all. Suffice it to say, I STRONGLY suggest you not patronize this company. You will be sorry you did! So far, I have filed complaints with the Long Island Better Business Bureau, the Long Island Department of Consumer Affairs, and the New York State Attorney General's Office. They did respond so far to the BBB and outright lied to them in their response. Once Lousy-Boy has your money, there is ZERO service... absolutely ZERO anything. If you have even a minor issue, you are **.

I like La-Z-boy and I got four of them over the past 30 years. My most recent purchase with them was a recliner - the extra wide one. The rep was nice, and I had no problem with the delivery since that went good. The only thing is it used to be fine to get my chairs fixed, but now it's a little questionable. The recliner I had before was an extra wide one which I like. The metal on the back got fatigued and it started leaning to the right badly. I used to be able to take it to the store and get it fixed, but now I can't. I don't know how to go about getting it fixed. That upsets me about that one and that's also why I had to get a new one. But other than that, La-Z-Boy is a great chair.

THE WORST EXPERIENCE EVER! We bought the sectional BEFORE the 4th of July. We were told it would take 2-4 weeks to make and ship. The first time we called we were told it was changed to 4-6 weeks. It is going on TWO months now and we have yet to receive even a phone call with an update! So of course WE have to call and hunt down where our paid merchandise is. We were told that (somehow) two pieces are missing!! What kind of incompetent company is this?! I am beyond furious that this company is still doing business when they steal people's money and don't deliver what was paid for! You have made this year even worse. My daughter passed away. We were robbed. We've had a horrendous experience moving. Now we have no place to sit. Thanks for nothing!!!

We decided to buy a sofa and loveseat from La-Z-Boy when we realized the chair I had from them since I got married was still in perfect condition. I can't see any reason why my couches wouldn't be that way, unlike a couple of my old leather couches from another company which I'm too embarrassed to have people and friends look at (it's not even two years when the leather started breaking down). At the La-Z-Boy gallery, I saw what I like, told them it was what I wanted and then that was it. We've only had it for a month but its quality is still perfect. I would recommend La-Z-Boy. Most of my friends would usually go out and buy stuff from them after I bought the chair.

We purchased two recliners from La-Z-Boy Furniture Galleries. We paid over two thousand dollars for them. We have been customers in the past and satisfied, but not this time. The two chairs are not even 1 1/2 years old and the arms are already breaking down. I have spent the past month calling the service center, and corporate offices to no avail. They are saying that the arms are broken down because of pet damage. Granted I do have a dog and a cat, but my cat could not have caused the damage, and my dog is not allowed on our furniture. I sent them pictures before the chairs were picked up, but it showed no damage. Now they are trying to tell me that they know it is pet damage because there was pet hair on the chair. Really???? We will never purchase from them again since they do not honor their warranty. Wow!!! We should have done research instead of relying on their name and our previous experience!

We've had La-Z-Boy furniture in our home for 15-20 years and we recently purchased a recliner from them. The price is a little bit expensive but you get what you pay for. Also, both of the sales rep and the delivery team were good.

I had my furniture for a while and I was ready to get new ones. I've never had a worse experience with a company ever. My furniture was delivered 5 times and was broken every time and on the fifth time, it was taken back. The first time they brought it to me, it was broken on just on one piece and not even the console. And so they had to take it, return it and bring it, then they brought it back the next time. Thinking I'm an idiot, they brought a different color but it was just a little different they said because the one I had bought had been discontinued. That one was broken and they no longer had it. So I took it but it was torn and was not good so they took it back again.

This will be hard to tell our story in as few words as possible and tell ALL the problems we have had, but here is a summary of what we are dealing with. We heard La-Z-Boy had a good reputation for great furniture but at a higher cost. We decided to spend the money and purchase furniture that would last for years so we went to La-Z-Boy and picked out the style and fabric and paid over $4,000 for two pieces. After 9 weeks it was delivered and we loved it except the sofa had flaws. We quickly learned it was not easy to deal with the repair department or get calls returned from our La-Z-Boy store. After waiting weeks a repair person finally came out and told us the sofa had too many problems and he was recommending we order a new sofa.

I needed a recliner for my new home. This was my first La-Z-Boy purchase and my experience was good. Everyone on their sales team was really friendly.

I cannot even begin to explain my disappointment regarding our purchase and experience with La-Z-Boy. We purchased a custom recliner in April and had it delivered in May. We paid over $1,000 for the 1 chair. We realized immediately that the chair had not been made properly. It is uneven and not symmetrical. We notified the local store who told us they do not handle any service issues and they directed us to the Customer Service line. We talked to Angel in Customer Service and she arranged for a technician to come look at the chair (earliest appointment available was 6 weeks out). The technician looked at the chair for 5-10 minutes and just took a few pictures and measurements, all of which did not include the areas of the chair that we told him appeared to be misaligned or incorrect measurements.

When we redecorated our room, we wanted to get some new furniture to go with our new decor. We had a good experience with the La-Z-Boy sales rep, and the delivery went very good as well. The quality is at par with the cost, and we are very happy with our furniture.

When me and my wife took our time to find what we thought was the right powered reclining couch, we were apparently wasting our time. We went with La-Z-Boy thinking we were getting a well built and supported piece of furniture. We bought several pieces. But now were beginning to regret it. We were just moving to a new house and all of our goods, furniture, and appliances were arriving when the La-Z-Boy furniture arrived. So the fact that the couch had apparently been damaged to some extent was overlooked for a few weeks because we both had to leave town almost immediately after having our household goods and furniture delivered.

It was a good place to shop and the salesperson was so nice.

So far, our experience with La-Z-Boy has been good. We had no problems and we loved everything we bought. Everything has been excellent from the store to the employees. The people at La-Z-Boy that I dealt with were awesome.

I've had La-Z-Boy furniture for years, and I recently bought a recliner and a sofa. Everything went well with scheduling the delivery, and the quality of the furniture I received is very good.

I had the best experience while shopping for a couch at La-Z-Boy's in Little Rock. Roger was my salesman and he let me look and shop without following me around. Once I found what I wanted he was very professional and made the purchase process easy. I find that with such great furniture and a great staff you can't go wrong with La-Z-Boy of Little Rock.

We are extremely pleased with everything about La-Z-Boy. Our furniture, Lori our design person, and Sid our salesman. We received our furniture before expected and are very happy with it. Will recommend La-Z-Boy to anyone looking for furniture.

My experience with La-Z-boy has been excellent and I would give high praise to the designer.

My husband needed a recliner after his Chemotherapy started. La-Z-Boy had the best value and service was excellent. Our sales lady was great!

The beginning of my shopping experience was great. The staff in the store were knowledgeable and helpful. We went in several times before finally purchasing a large sectional and a recliner. We were very happy at this point! Then the shipping process was atrocious. We set a delivery date, but it wasn't in the purchase history so we had to set a new one. It finally came. But the recliner did not come like we were told! We had to wait another week before getting the recliner. We had a custom piece made for the sectional and knew it would be delivered later. But the date kept getting pushed back and back. Finally we have everything we ordered. Bottom line is: very happy with the products we purchased. Will not buy again from La-Z-Boy until they fix the shipping problems! We also paid $180 for shipping! Should be better than that!

The first time we purchased from La-Z-Boy, we got two recliner chairs and we needed them to get up and down. The chairs were so good so we decided to come back for the couch. We like the price they offer for the items we bought, and the quality was great. We also like their service because on the first and second time we purchased from them, both of the sales rep we dealt with were excellent. Their delivery team were good too. Overall, we'd recommend La-Z-Boy to our friends.

I paid $199 deposit. La-Z-boy kept re-placing hold for the balance $399 EVERYDAY. Bank put hold. Now La-Z-Boy won't deliver. Want my $199 returned ASAP. I purchased a recliner from La-Z-Boy on July 16, 2015. I have waited several weeks for this recliner. Per La-Z-Boy's own contract, they would put a "hold" for the $399 balance on my card once a week. Instead, they tried re-holding the $399 everyday. This caused my bank to reject the daily re-authorization. I assumed they handled it since I called 2 days the week prior (Thursday and Friday). Both days I was told my delivery was set for Saturday.

We purchased two motion recliners from La-Z-Boy six months ago and are extremely pleased with the comfort and quality. I am writing this review because I am having major problems with my Palliser motion couch and just wanted everyone to know that we wished we had used the same company for our couch purchase. Our expensive Palliser couch is understuffed, stretched out and uneven after 6 months of use. It is going back to the store due to poor quality, the zipper broke after a repairman tried to restuff it. It looks terrible.

I got a chair from La-Z-Boy and had issues with it. When the men came to put it up, they said that they couldn't do it because a piece was missing. They took a whole bag onto it and hooked the other piece. They sent another guy out and when he got back, he told them it was something about the room but I have plenty of space in between and on the other side of the chair. I don't know what's going on. This has been going on ever since July and I've been getting a run-around. I'd never buy anything else from them again.

Received help with La-Z-Boy in-house design team to help with limitless amount of product, color and fit for our space. Once received, no mistake... Just excellent overall with experience and choice.

My husband and I had eclectic taste, so we've had a disjointed family room for about eight and a half years. I finally said, "Okay, were gonna be adults now and have a real family room." When I went into the store, I picked La-Z-Boy because they were a Michigan company. My parents have bought recliners from them for years and we support products made in the US. I stepped in the La-Z-Boy store, was greeted by a gentleman and told him what I was looking for. He handed me over to Janelle.

I love La-Z-Boy products. I purchased a reclining sofa and chair, and I love it. I love the color and fabrics that are available. Today's shoppers are finding such limited choices in these two areas when shopping for furniture. It is beige, brown or black these days for most furniture! Yuck! I was so happy when I walked into my local furniture store and found all the color choices. I found exactly what I wanted, the color, the right price, and great quality. Love La-Z-Boy!

We needed a change in decor so we decided to purchase new furniture from La-Z-Boy. We had a wonderful experience with their sales rep, and the fellows that brought the furniture in and set it up did a very good job. I'd recommend them.

Darlene was just great: very pleasant, gave good info., not pushy and just wanted to help. I love my rocker/recliner thus far: seems to have very good quality material.

We hate our chairs.. Neither one of us can get out of them and they are not comfortable. They set so close to the floor.

So far, I like everything with La-Z-Boy and my experience with them has been fantastic. My wife said the delivery went smoothly. She was very impressed with the delivery personnel because they were very polite and clean-dressed.

Old furniture wears out so I recently bought a recliner from La-Z-Boy. However, it doesn't hold the way it should when I recline all the way. It forces me to press hard to hold it in place. Also, while the delivery went very smoothly, one of the guys was very curt.

I purchased a La-Z-Boy power loveseat and sofa but I didn't get it yet. Delivery is scheduled for Friday. Apart from that, everything was fine.

Everyone from the store was great. I purchased a power recliner, which is my first from La-Z-Boy, since we moved to a bigger house and we needed some extra furniture. The recliner's great. Everyone who tried it said it's comfortable and nice. We're very happy with it.

We purchased a couch & love seat less than 3 years ago & the material has worn thin on arm & foot rest, & back cushion from normal use by 2 adults. The store salesperson & manager referred us to customer service, spoke to Adam whose only response was to tell us since the 1 year manufacturer's warranty was expired & La-Z-Boy would do nothing to address the situation. I wrote a letter to president of company 1 month ago & received no response.

Regarding misleading and false advertising. We saw an ad on TV talking about La-Z-Boy's annual sale. My wife and I went to the store located at 1046 Woodruff Rd. We were looking for a chair for our camper. A real nice saleslady showed us several recliners. There was a big tag on all chairs showing the regular price and the sale price. We decided to purchase one than had been marked down from $999.00 to $599.00. As it turned out we could not purchase the chair for the sale price of $599.00, we were going to have to pay an extra 99.00 for fabric protection. We informed the saleslady that the chair was going in our camper and would only be used two or three times a year and we didn't need fabric protection. The saleslady went to the manager and explained that we didn't want the fabric protection.

I would recommend La-Z-Boy, the chair is nice. My grandmother really likes her recliner from them. The sales reps at the gallery are awesome. I like the very helpful people at the store. The chair is made very well and it's very comfortable.

We moved into a brand new home, and so we were looking for new furniture to fit our new home. We first met with Ramon, who is I think the manager at the Yorba Linda La-Z-Boy where we made the purchase. While we were going through the process, he suggested that we utilize the design services which was free and is something that they offer to help us in terms of opening our new home, so we took him up on that service. We continued to interact with him by phone, email and other ways as well. The result has been good, and we really liked everything we purchased through working with Brianna **, one of the designers at the store.

I love my La-Z-Boy. We bought two of them, and the reason we got them is because I had lung surgery. I've been home from the hospital a few days and it is my all-around sleeping, sitting, helping-me-heal chair. I would recommend them.

Purchased $5000 leather sofa sleeper, arrived defective. You sink into hole at the lower back. Cushion stick out 2 inches. Sleeper is too low when packed into sofa. No customer service. Sales agent keeps giving us a number where no one returns our call. Totally dissatisfied.

We wanted a good sturdy recliner for our family room that could handle being opened and closed all the time as well as toddler-proof since we have a 6-year old and a 3-year old. We already had one at home but this is our first La-Z-Boy purchase. The sales representative gave us a bunch of information about different types of chairs and material options. I appreciate that he pulled out different samples of the ones we had seen online so that we could see it in person. We ended up going with leather and so far we have no problems with the one that we have.

I moved from New Jersey to Indiana and bought a power recliner from La-Z-Boy, and I like it. I had a good experience, and would recommend them.

I have had La-Z-Boy furniture in my home for about 10 years now, and I recently purchased again from them two lounge chairs and two rockers. The sales rep we dealt with was helpful and she knew a lot and the quality of the furniture is good.

I purchased two mechanical sofas in March for my husband. Due to his injuries we thought the mechanics would help him be a little more independent. So off to La-Z-Boy we went. We heard that they were good company and stood behind their products and my husband researched and decided they would be the best to purchase from. I purchased the extended warranty to ensure we had coverage on these two couches.

I wanted a new chair, so decided to buy a power recliner from La-Z-Boy, and I like it. They were able to deliver it on time, and did a good job. I would recommend them.

I recently bought a La-Z Boy recliner and I had a very positive experience with their sales rep at the store. The recliner has good quality, too.

I've had so many things that were cloth and different fabrics, and I wanted to try some leather because leather's so popular right now. A friend of mine got a beautiful set at La-Z-Boy. My husband and I talked about it and we went over the store and saw the sales person that we've dealt with for many years, and purchased a sofa and a power chair. Tomorrow they're going to bring the chair. I've recommended La-Z-Boy to a lot of people. They stand behind their product. I bought a lift chair for my husband and I've never had a problem with someone that came in. They put it in, put the batteries in, checked everything out before they left and let me look over the furniture. I don't think I would deal with anybody else.

Within the 1st year, the back cushions separated leaving a 4 inch gap between them. Then the footrest started dropping, spring came loose in the back & coming through fabric in the front. After 2 repairs & it still not fixed, they will have to take the recliner into the shop, no idea on how long repair will take. Repairman who came out both times said the chair wasn't made right.

We're having a baby and we were looking for a baby glider rocker. We saw one from La-Z-Boy that was really comfortable and the quality is great. We dealt with the same guy for everything and he was really great through the whole process, so it was easy. We would recommend La-Z-Boy.

Purchased a recliner on 5/21/15. Delivered 6/16/15. By 7/28/15, noticed a distinct wobble in the left arm. It became more pronounced. As I was getting out of the chair, I heard a tearing sound. The fabric tore from the bottom of the left arm upward. I called Customer Service. On 8/11/15 a tech came out and took some pictures. He said that the chair could be fixed by replacing the entire arm. He also said that it would take 6-8 weeks. I am disabled with Lymphedema. I depend on my recliner to get my legs elevated. I also sleep in the chair all the time as I am no longer capable of sleeping in bed. Try going without your bed for 6-8 weeks!

After several years of purchasing low-cost furniture and lasting three years we decided to go big and get La-Z-Boy furniture and spend over 3K first time leather and purchase a 5 year warranty covers everything so they say. They arrive and look great, feel great. 3 months later the recliner switch breaks. We call and they come order the part and weeks later the part arrives and we schedule the install no problem. One day the wife looks at one end of the sofa and there is spots on the hand arm rest and some on the front. We call them right away and we are asked to send photos. We did that. They LB determined that it is not a defect in the leather and they only warranty it for one year. And so we call the extended warranty company called Ultra Shield. They come out and they take more pictures.

A couple of things made me buy a La-Z-Boy power recliner a year ago. I had put my retirement in around that time period and been told I needed to have two new hips. With that type of surgery, you need to elevate your legs and I didn't have anything like that. I'm short legged so there were issues trying to find a chair that would fit but the one I got was good. Overall, I'm happy with it.

I purchased a La-Z Boy sofa from Rooms To Go in April 2013. My sofa broke 1 month after the warranty. The store me to contact Furniture Services that repair the furniture. I have called for months my sofa is not repaired. I started this process in March 2015. The first service man came out and said all of the mechanism were broken in the sofa and have to be replace. He did not take any numbers of the sofa for it to be repaired. I found the numbers and called it in the first of May. The parts are still not in. I do not receive a call back to let me know the status of the sofa. I bought a La-Z-Boy because I thought they had a great warranty. I have been so disappointed with the sofa and customer is terrible. I feel I should be compensated in some way. I am not satisfied with the way this was handled.

La-Z-Boy chairs are excellent and the quality is tops. But the more expensive chairs we got are not as comfortable as the cheaper ones. All their personnel were excellent. They really gave us a great service without being too pushy and gave us plenty of time. The problem I had was they were pushing the treatment for the chairs, which I found a little bit weird. It was like a mystery, that was like buying extra time on a car warranty for a new car. Another problem was about moving the furniture. We were told that they would move furniture but when the delivery guys came in, we found out that they'll only move the La-Z-Boy furniture and there was an extra charge for moving other furniture. That was a surprise. But overall, I would recommend them.

I special ordered a sofa from La-Z-Boy Furniture which took about 2 months from the date of order to delivery. The day of delivery, the sofa arrived and 1 of the 3 throw pillows was missing with the order. The driver immediately made note of it and notified Customer Care. I also notified Customer Care later that afternoon. I was informed that the warehouse would like 24 hours to search for the pillow. If they couldn't find it, they would get me another pillow. After a week, I called to find out what was going on since I had heard nothing and still no pillow. The girl in Customer Care took a good 10 minutes to find my order and then told me that a new pillow had been ordered and it would be ready for delivery August 19th to be ship by UPS/FEDEX. This is over a month for a pillow!!! I asked if it could be expedited since it was their mistake and was told NO, the orders are done in the order that they are received and that was it.

I have had La-Z-Boy furniture in the past and they have always last a long time so when I was purchasing a couch for my basement this is the brand I wanted. Well it has been three years now and the couch looks like crap. On one of the recliners' ends where my family sits it is all worn out already. I paid almost 1200 for this and it should last longer than that. There has to some sort of defect with this model of couch but no one is willing to help. I bought the protection plan but they are saying normal wear and tear. Seriously how is this normal?