La-Z-Boy Furniture Galleries Reviews

My wife and I purchased a chair and a half for our family room. It is a beautiful chair and very comfortable. The staff at La-Z-Boy were excellent. After the purchase we received a 20% coupon towards the next purchase. We went back to the store to decide to get a matching ottoman or a power recliner for my wife. The sale prices were so good plus the 20% discount. We bought the recliner and took it home. It was uncomfortable. After 3 days we returned it. The staff bent over backwards, happily helping us return the chair. That is excellent service! We'll be back.

I bought furniture from La-Z-Boy five years ago and when I needed a new chair, I went to La-Z-Boy again and got a power recliner. They were very helpful and knowledgeable in the gallery. But then we had a problem on delivery as there was confusion with their computer system on name, phone numbers, addresses. We’ve been waiting and waiting for my item to be delivered only to find out they were trying to get ahold of me because their computer pulled an old phone number up that didn’t exist. But I got it all straightened out and once we got that all squared away, we scheduled the delivery and it went very smoothly from there.

The chair was very comfortable in the store. When it arrived at my house there was a very noticeable wrinkle in the arm. Additionally there seems to be no padding at the ends of the arms and very little on the inside of the arms so you feel the wood frame poking through, which is quite uncomfortable. I don't feel the padding in the chair will last. Would not buy again.

We purchased this furniture after a house fire. We purchased it in 4/14, but didn't move into our completed home until 9/14. The furniture is amazingly comfortable. We have been very happy with one exception. On one side of the love seat on the inside of the arm, down beside the cushion, there has always been a very sharp place. We assumed it was an upholstery staple. When cleaning, I have to be careful to remember it is there as I have cut myself on it. I recently discovered that the sharp place has now ripped the upholstery on the side of the seat cushion. This is quite disheartening as we are beyond the warranty. I don't see how the fact that it took 15 months to rip the upholstery should be held against us. It makes me very sad because I love this furniture.

After waiting for five weeks and 3 phone calls to La-Z-Boy about a part for warranty repair, today was the worst experience yet. I had previously been made promises on two earlier calls to let me know the status of part and never received that call back. Today I was treated to an absolute rude phone conversation and put on hold for ten minutes when I asked to speak to someone else. This company had no problem immediately charging my credit card and having me wait with no information on a delivery date.

We are happy.

Tried some other products and came back to La-Z-Boy. Best out there. The people we dealt with were nothing but professional. We stop in a store in Reading, PA and told them that we are buying in CT and she treated us the best. Could not ask for better service... Even the delivery the driver was great. Can't say enough about them and your product.

Best recliner I have ever had. So good I bought my wife one also and we both love them. Somewhat high price but hope they will last the rest of my life.

Leg on chair scratched when loading it in the van. Manager very helpful, said she would order new one. Claims or warranty dept called 4 times, insists to have a photo even though the manager of the store was the one who called in as she had seen it. When I told Maryam in warranty dept I could not email a photo she insisted I bring the leg in to prove it was damaged. Will never shop at La-Z-Boy again and will pass the word on.

Our furniture was in bad shape so we bought a recliner and sofas from La-Z-Boy. Delivery guys were great, they came in, showed us how to put it together, how to change its settings if we need to raise them so it won't rub the carpet, and answered the questions we had. This was my first time buying from La-Z-Boy and it's a splurge for sure but I think it's good quality and I like it.

Sales personnel and store very nice. Product not so much. Recliner cushion and back worn and compressed after only a little over a year of use. The recliner was purchased for my wife after surgery and being unable to sleep in bed used recliner in accordance with doctor's instruction. Store was contacted and service contractor came out. He indicated that recliner cushions were only good for 4 hours use per day and nothing could be done. He indicated La-Z-Boy would contact us but we've heard nothing. We probably will not purchase products again.

We had a great experience with the folks at the Greenville, SC store. Nice people, excellent service, and no pressure sales. Delivery was on time just as promised.

Great product but a little expensive.

I'm very pleased with my La-Z-Boy Recliner Chair that I Purchased from Davis Furniture on Main Street, Waynesville, NC 28786 in November 2015. The chair is of Superior Quality in style and comfort with a price that was very attractive and rewarding. The dealership where chair was purchased is very inviting and friendly. I recommend this product to anyone desiring comfort and quality when shopping for the best available home furniture for family or formal gatherings. I look forward to furnishing my home with more La-Z-Boy Furniture. My family members eagerly await that approaching day! With Comfort & Joy.

I have enjoyed a recliner for over 25 yrs now - so it was time to get a new one. I have arthritis and find only the recliner is comfortable and reduces pain due to its back support and neck support. No other product works for me. Dr. even agrees. OH - now the wife can enjoy the old recliner.

Technician came and lubricated mechanical joints under the chair, squeaking stopped. Told the tech the mechanical devices that recline the chair and raise the footrest allow the seat and back to move if you shift your weight while sitting in the chair in full upright (rocker) position. He said this was normal, did nothing about it. Made no adjustments to the operator. Mechanical operator obviously not well made! This did not happen with the chair in the store showroom. This chair is very comfortable but if you shift your weight in it, it feels as though the mechanical operator may come apart. Expected better quality for a $1350. Rocker/Recliner from La-Z-Boy!! Overall Dissatisfied.

Purchased 2 matching La-Z-Boy swivel-rocker-recliners from Medler's Furniture in Portland, Indiana. Great folks to work with, knowledgeable about the product, right on with the delivery and set up, removed an old chair for me (to the garage). I recommend them to others constantly! Now that I'm older, having trouble reaching and using the recliner handle but I'LL figure out something there. Worth it to have La-Z-Boys!

My consultant, Katherine, was so very helpful and kind during the process of picking out the fabric and color for my sofa and pillows. She was attentive and thorough in every area of the process. I am glad that I have made the purchase of my sofa from La-Z-Boy.

Purchased our new recliner due to surgery recuperation. Choice was easy, sales staff were professional, courteous and informative. Never pushy or overbearing. Delivery was quick and the delivery staff explained everything. A very good experience.

Self admitting, I am a demanding shopper and expect quality and professionalism, they not only met my expectations but exceeded them. We have already recommended friends and family to the Cherry Hill Showroom.

My wife and I had an excellent experience at La-Z-Boy in Dover. We must have looked at 10 other stores prior to stopping at La-Z-Boy. Our salesman introduced himself and asked if we were looking for anything special. He walked us to the area and left us alone to compare couches. When we had questions he was very informative and explain the quality and warranty. We will be back for future purchases.

We bought two La-Z-Boy recliners many years ago and have had them for at least 20 years. We like the way they held up and that’s why we went back to the company. Recently, we purchased a sofa and two chairs from them and although we don't have the sofa yet, the chairs have already been delivered. Also, I received excellent response from their salespeople. I dealt with two of them and really enjoyed the experience. I have a good relationship with them because I went down a couple of times to change the sofa I originally picked out and get a different covering, etc. I interacted with them quite a bit and had a very relaxed and good exchange.

The Lay-Z-Boy sales associate who helped me was wonderful. She guided me to the various items I asked about, allowed me to sit in the chairs and sofas and try them out. She answered all my questions and helped me in choosing the upholstery I liked best. The delivery of my items went smoothly and the delivery men arrived promptly, calling shortly before arriving to let me know they were on their way. They quickly and efficiently placed my furniture where I wanted it and had me try it out before leaving.

Great experience with La-Z-Boy. The process was easy, our salesperson was great, and delivery was a piece of cake. The representative really listened to what we required for our chair and showed us options that we weren’t aware of or that I haven't done research on. Instead of being interested in making money, she wanted to provide us with what we needed. She pointed us in the directions that would satisfy us, and we picked one of her recommendations rather than one of the ones that I had done research on. I would go back to her again.

This is really the best chair ever. Everyone that sits in it makes it a point to really comment on how great it is. Some things are just worth the money. This is one of them. The selection at the store is great and the staff is friendly and knowledgeable.

Purchased 2 couches that are the same, one is sofa bed, one is not, upgraded to gel comfort cushions on both sofas for additional cost of $800+. Also 2 recliners. 2 ottomans, 4 custom pillows, and fabric for window treatment. The couches with 'comfort gel cushions' are the most uncomfortable hard seating we've ever experienced. Recliners do not have those cushions but are also very uncomfortable.

I have been enjoying my sofa sleepers for 2 years now and they look and feel brand new. The fabric has not faded, the cushions are firm, and all the stitching is still perfect. I've not only slept on the beds, but I've had many visitors who have slept on them as well and commented on how comfortable they are. I've also owned a black leather sectional for 5 years and can say the same about looking and feeling like it's new. I'm so happy with my La-Z-Boy furniture.

Lovely, knowledgeable sales lady. Good selection of recliners. My only complaint is the astronomical price you charged me for delivery.

We recently bought a La-Z-Boy recliner chair in leather, a motorized lift recliner chair, an end table and two lamps. The La-Z-Boy recliner we bought 16 years ago is still great, but we wanted to replace our old couch. We bought the new furniture during a great sale at La-Z-Boy Furniture Galleries. The superior quality of the furniture and value for money is everything we wanted from La-Z-Boy. What I really want to talk about is the great service we received. The sales associate, Ryan, was very helpful, no pressure, friendly and knowledgeable. He printed out our receipts and guarantees quickly and then personally carried out our end table and lamps to our car. He promised a convenient delivery time in a few days for the chairs, which were in stock.

Fast delivery for an order from the US.

We replaced 2 softer sofas with a much firmer MacKenzie sofa and sleeper... The same size and color.

No follow up on why order was delayed. Didn't return calls. We had to do all the follow up. Wood tables Were delivered with scratches. The designer stated that she would come by to make sure all furniture looked good and was sat up properly.

We had planned on replacing the loveseat in our RV. We weren't in a big hurry, just researching our options. When we walked into La-Z-Boy we were greeted by a lady who listened to what we were planning and said she knew the scale for an RV is smaller than for most homes and led us directly to what was available. We knew she was knowledgeable, and when we saw the color swatch in exactly what we wanted, we talked and made the purchase. The loveseat is lovely and so incredibly comfortable. Can't wait to get on the road to enjoy our comfy sofa!

We ordered and bought two separate La-Z-Boy at the time we got the one for me, C#932376. The other chair was C#993475. I have, over the years, bought about La-Z-Boy recliners and loved not only the chairs but the service you provide. However, we were enticed about 3 years ago, to go with a custom sized recliner for me, made by Flexsteel. That was a big mistake, and actually Flexsteel quit making this model within less than 2 years. We ended up paying $169 to have the back totally redone within just over 2 years. They had to make an envelope to keep the slippery synthetic type padding in it. I tried to get help from them, but due to only the two year warranty, they refused to give me any break whatsoever. The least they could have done was give me a discount on another Flexsteel product, I feel. They are an old well established company.

We purchased these two recliners in 2013 and bought the three-year warranty. The leather is cracking and peeling on then they look like they are 30 years old. I called on Jan 5th 2016 to make a claim. They told me to send pictures. I did sent them to Belen **. She sent me back a note said she would sent to Management. Didn't hear back. Sent another email. Nothing. SO finally called again. Got a nasty call from them stating it was scratches from a dog and that was not covered. I said "How can you tell this. You have not even look at the chairs." Well that is the way it is. Pets are not covered. I tried to explain our little 6-pound dog could not cause the leather to peel and fade.

We were so happy to have La-Z-Boy as a part of our home. We loved the buying experience.

I bought a La-Z-Boy chair 30 years ago and wanted a new recliner from them again because I was starting to get some problems with my feet and I wanted to get them up. Their sales rep was good at his job and very helpful. Their delivery crew arrived on time and were professional. They hauled it right in and set it up. It's a very high-quality chair.

Overall great service was provided. One item came damaged, it was replaced completely. Delivery men were knowledgeable, courteous, and timely.

Very quick and easy to purchase couch and was done way ahead of schedule and delivery people were great and I don't know how they got it through our new expensive door with no scratches! Will go back again when needing additional furniture!

Poor workmanship. Not at all up to La-Z-Boy stands. No lumbar support, chairs squeaked from poor spring work. La-Z-Boy would not take them back to factory and remake them. All they'd do is refund my money. It was part of their policy. Lousy policy La-Z-Boy. Now we don't have any chairs.

Spoke to several salesmen, first one gave me all the information I needed about craftsmanship, warranty, etc., and the second salesmen sold me the chair when I came back. Both were friendly and charming. I have no complaints.

Not a word I usually use to describe furniture, but I fell in love with this chair the moment I sat in it!!!

We are extremely pleased with the service we received at the Manchester La-Z-Boy store. After visiting a number of other stores with no success of availability for what we needed...our last stop was at the La-Z-Boy store. We found the perfect power recliner for my husband who was starting a very aggressive chemotherapy the following week. They made sure we received the chair and had it set up and tested before he started his therapy. That chair has been a blessing to him and me. He loves it! Thank you everyone at La-Z-Boy!!

Several months ago we purchased a sleeper/sofa from the La-Z-Boy store in Stuart, Florida. The store manager and salesperson told us it had a queen size bed when opened up. Normal queen size length is supposed to be 80" long. Our sofa is only 72" which makes it almost impossible to have a guest who is over 6 ft tall which one of our friends is. This was a misrepresentation and now makes it almost impossible to have certain guests since we have only one guest BR. Very disappointed at La-Z-Boy and will tell others about our experience.

Recliner is comfortable and fits my husband well. Reclining mechanism works smoothly. The only problem we see is that the glides attached to the bottom of the legs by the installer allow the recliner to move too easily on our wood floors. The result is that I have to constantly reposition the chair.

I've always liked the quality of my La-Z-Boy furniture -- I wouldn't buy it anywhere else. A couple of years back, I bought recliners with the little remotes on them. The old furniture was good but I have to change it up a little bit so I bought a table, a loveseat, and a rug. The sales rep was great, took care of everything and called me back. When I ordered the table, she let me know that I got to wait a while, as well as when it's ready to go. She updated me and did follow-ups. It was good service. We've remodeled the house and she came out and gave us some suggestions. We were going to paint one wall and she suggested to put the paint on the other wall and that was good. Delivery was great too. However my recliner's broke and I'm still waiting for it to get fixed. They mailed the parts to my house and we called the tech if he could come down to install them. I got the parts and they're supposed to be calling me.

Great service... great furniture so far, only had it for 3 months.

We were very impressed with Joann **, her courteousness, her level of product knowledge, the quality of La-Z-Boy products, selection of colors and materials, plus the numerous configuration options to suit the room size. We are very happy with her and La-Z-Boy and would definitely go back again!!!

The purchase of a chair was handled in a friendly and professional manner. I had an issue of an additional part for the chair after it was installed. The service supervisor came out and installed the part at a very reasonable price. I would recommend the Elk Grove store to everyone.

We shopped many stores and none had the size/style of loveseat that I wanted to buy. La-Z-Boy had the classic look that we wanted and we were able to buy the floor sample and have it delivered w/in a day.

We did the furniture in the basement and we put them in the sun room. It was time for something new to sit on so we bought sofa and recliners from La-Z-Boy. We've bought a few different pieces throughout the years but this is the first sofa we bought. I picked a couple of fabrics that weren't available after we had chosen them and their sales representatives were very good about getting back to us in a timely fashion and helping us to find something different. Overall, they're very good sales-wise, delivery and quality of the furniture. We like it and we're very satisfied.

I dealt with Sheila ** and she was a wealth of information for me, and I will deal with her from now on. I have a health condition that requires me to keep my feet elevated when sitting, Sheila showed me what was available. I then went and got a prescription from my doctor. Revenue Canada told me that with a prescription I will be able to claim the chair on my income tax as a deduction. I went back to Sheila and ordered the chair (Pinnacle luxury power lift) and I'm happy to say it is comfortably helping me manage my health.

Very happy with the services.

Delivery not yet made - was special order.

We had a great experience with La-Z-Boy and would definitely go back when we are in need of new furniture. We love the sofa and chair we received plus the additional help from the room designer who came to our house to help us decide on colors not only for the furniture but for my walls. She really brought the room together and there was no extra charge for her doing this. I have told many people about my experience and hope they will all try La-Z-Boy in the future.

I have always received excellent service at the Little Rock Arkansas store. I have nothing but praise for all of the employees I have interacted with. My salesperson John has always been extremely helpful and honest.

Great staff. Love our new chair!

I came in to purchase a rocker/recliner and was greeted by your sales assoc. Magda. I am a big guy, so she showed me some of your larger chairs. But they were a bit more than I had intended on spending. As I was leaving I decided to try the Jasper again and felt it would meet my needs. After a week or so I saw it advertised in your circular for a lesser price. I called the Manager Carolyn and her thoroughness really impressed me. Thank you for my chair and refund of the price difference. Because of Carolyn I will buy from her store again.

We've had La-Z-Boy furniture in our home for about 20 years and we've needed new furniture recently so we went to the La-Z-Boy store looking for something specific. We picked something out and when we found that the store had what we wanted, the staff was very helpful and were able to direct us to what we were looking for. The delivery crew knew what they were doing and they were effective and professional. They made sure it was where we wanted it to be. We think it's a good quality sectional and we like it. It was all a very smooth, straightforward experience with La-Z-Boy.

Very pleased with the service we received from start to finish. We were extremely happy with the living room that Destiny ** at La-Z-Boy Furniture in Annapolis, Maryland designed for our home. Destiny got to know us and asked us about what we wanted. We told Destiny about some items that we wanted featured in the room. Destiny put together an attractive, comfortable and functional design. Destiny even made recommendations for paint colors as well as window treatments for the room, which we implemented. We love our new room and spend more time in there! We have received numerous compliments on our living room. Destiny even came out to oversee the delivery! The delivery team were professional and showed great respect for our home. I would highly recommend Destiny and the La-Z-Boy Furniture team in Annapolis, Maryland!

We’re looking for something for comfort, and our current chairs were getting old, so we purchased a recliner from La-Z-Boy. It was our first La-Z-Boy purchase and their sales rep was very helpful in trying to ascertain what we needed. She made sure that we only got what we wanted. She helped us with the selections, the fabric, and the fabric protection program that they have. She described the way the furniture was made, took us around so that we could try different chairs, and made sure that we were very comfortable. She was great. She scheduled the delivery of our furniture and the delivery team were awesome. I’m also very pleased with the quality of the recliner. I’ve already recommended them.

My experience at the store was great. My dissatisfaction comes with the La-Z-Boy recliner I bought. I have had 6 or 8 La-Z-Boy recliners in the past but this is the most uncomfortable recliner I have ever had. The leather recliner before this one was great.

I had a very pleasant and helpful experience when I visited the Milford store. All my questions were answered to my satisfaction. I purchased a Dexter burgundy leather sofa. I was very pleased with prompt delivery. Your sales staff were very efficient. Thank you.

The chair is wonderful. I bought it as a gift for my husband. The leather and overall quality is superior. The delivery people were on time, set up the chair and it is an excellent addition to our family room. I bought the chair at the Santa Rosa store and felt the sales person was not very responsive to questions nor was she very helpful. I pretty much chose the chair, paid and walked out.

We are loving it! Great addition to our bedroom!

It used to easy to get a part for your La-Z-Boy Boy Recliner. Not so anymore. I tried to get a part thru the dealership that I purchased my recliner from. They have no record of my purchase. I've bought 4 La-Z-Boy Recliners there??? I tried to call the old 800 number and order my part. They said that I needed to get it from where I purchased the chair. Hum. I guess you can give a Lifetime Warranty because it takes a lifetime to get it fixed. After waiting for the part for over 3 months, the dealer now says that they are trying to order my part. Just let us La-Z-Boy customers call the factory and order our own parts. Please.

I was shopping at the Langley store with the help from sales representative Chelsea, she help me find exactly what I was looking for. She help me pick the fabric and style and I am very happy with both the product and service. I would recommend my friends to shop here.

Our salesperson (Russell **) gets a Gold Star. So nice to work with someone that was not pushy and trying to sell us something that we didn't want. Putting up with a women (me) that wasn't sure what she wanted but yet had a picture in her head. We have had family and friends compliment us on our purchase. It looks wonderful, feels good to sit on. Can't wait to return and buy the end table to match the coffee table.

We wanted to configure the size and shape of the furniture that we needed so we went to La-Z-Boy to buy a sectional and an ottoman. It's a little bit expensive but we knew when we customized it that we were going to be paying a little bit more than the usual items found right in the showroom. And so far, I’m very pleased with the quality. The sales representatives at the gallery were all very nice, helpful, and knowledgeable. The delivery team was the same and they were very professional, on time, and efficient. Everything was great.

I highly recommend purchasing all your furniture from La-Z-Boy. You will only find truly quality products with exceptional warranty backing and outstanding customer service at La-Z-Boy. Not only am I speaking from my own experience, I am also representing my mother's, brother's and son's households. I guarantee you will love the products and staffing of La-Z-Boy.

We were most pleased with the salespeople and the treatment we received. Most specifically we were impressed by store manager Barb **. We had a few problems (all mine) with our selections after placing orders. When we changed our minds re: style, fabric and color Mrs. ** treated us like we were family members and assured us that our problems could be easily resolved and they were. We are very pleased customers.

The sales rep at my La-Z-Boy store was very attentive, not pushy and helped me understand the way to lower the footrest. Something that I forgot and hated the noise my chair made when lowering the footrest. Went on-line and found a "how-to" video and now I'm happy again. :)

We were able to purchase exactly what we wanted in the fabric we wanted and it was delivered when promised. The only complaint I have is that the reclining mechanism we prefer is being phased out.

Everything was just fine until the chairs arrived, at different dates. The arms on the chairs where folded in different spots and makes it very uncomfortable to lean on. One receives a numbing feeling in their hands and arms. They are arriving today January 25 to change the arms. Hopefully this works out well.

Sad excuse for a warranty plan, paid double for this La-Z-Boy loveseat (because of the La-Z-Boy name) and in 2 years one side has collapsed. "Sorry that isn't under warranty and it will cost you 109 just to have someone look at it." Sure glad I listened to the salesperson on a lifetime warranty.

Great experience with sales and delivery people. Love the furniture. The store has raised prices so much since we bought our sectional that we probably would not buy from them again.

Overall very satisfied with the service & quality of furniture at La-Z-Boy. Our sales associates were very helpful putting a room collection together for us. They were very informative. To date we have received our couch & loveseat that has already improved the look in our home. The service we received on delivery was outstanding. Only disappointment to date was price, especially on the floor model. Would have been nice to see a better discount.

I like the quality and feel of the rocker recliner but when laying back in the recliner it tips to the point that the feet are elevated above the head. This is excessive, uncomfortable and appears to be a design flaw.

I had a very pleasant experience. Salesman was friendly and knowledgeable and helped me find what I was looking for. I ordered a custom chair and it was delivered in the time frame they had quoted.

The purchase was stress free. No pressure. The pickup was professional and available very quick. This is my first time dealing with La-Z-Boy store & I would definitely continue. The sales person within store was right to the point and easy to work with.

Planning to replace our old/very large leather sofa & loveseat. I found exactly what I had been looking for, price was right (sale even), no interest financing, and the lady who helped me knew the products & made great suggestions. So happy with sofa and custom fabric matching recliners. So very pleased.

I love my new La-Z-Boy leather recliner. Furthermore, my salesman at the store where I purchased my recliner and the gentleman at the place I picked it up (Conway, AR) were wonderful. La-Z-Boy is the only chair I buy or have bought for the past 30 years.

Prompt greeting, easy to locate chair we wanted. Too much confusion arriving at price (which we considered high, but the chair was what we wanted). Floor sample and price shown was for leather covering - the differential for fabric (which we wanted) was minuscule despite all sorts of signage about tremendous discounts, etc. We eventually settled on the one chair in stock which brought the price down a bit more (fabric was not our preference but turned out ok). The checkout and payment to complete transaction took much too long.

I love my chair. It is very comfortable and still looks like the day I got it. It is also very pet-friendly. I have 2 dogs and the furniture shows no wear on it. I also have a La-Z-Boy reclining couch that I have had for several years and that has held up well also. I highly recommend this furniture.

Received my recliner after waiting for 6 weeks but unfortunately the power mechanism was put in wrong so now waiting for them to come fix it which is super disappointing. The wait is always too long when ordering from them.

We recently purchased a sofa, love seat and recliner from La-Z-Boy. Their sales representative was really nice and their delivery team was awesome. However, I had a little issue. They were having a sale so we went there and I asked the sales representative if the price there was lowest they could offer in which she said yes and that they couldn't go any lower. Then my husband and I went to Raymour & Flanigan across the street. They had the same La-Z-Boy set cheaper than what La-Z-Boy was offering it for. I called her the next day and asked why can't they offer a lower price when the store across the street was offering a bigger discount. Then she said, "Well we can match that price."

Our sectional came in and we had to call for service less than an hour after it was delivered. The left arm recliner had the foot rest mounted incorrectly and it will not raise unless you grab it from the bottom with your hands. The right arm recliner had a crooked and wobbly back. The repairman immediately ordered new ones to be remade and delivered and it has been more than a month and we are still waiting. We purchased La-Z-Boy brand based on prior experience with your product and hoped that it was going to last us for the next 20 years. We are quite disappointed that it didn't last 20 minutes and hope that the replacements that come are built to your standards and ours.

We have a 20-year old furniture that needs to go, so we purchased a very nice loveseat from La-Z-Boy. We dealt with Matt at the Cary location and he was wonderful. We went there right around New Year’s Eve, and he showed us a Maverick couch that has the reclining ends on it. We really liked it but we didn’t get home in time to make measurements and call him back before the sale expired. We went back a week later, and we got a better deal because there was another sale on. We dealt with Matt once again. He was really great, and he made all the arrangements. The delivery guys were awesome. They called me the day before telling me the timeframe of the delivery, second call on the day itself for the time that it was going to be delivered, and another call 30 minutes before they arrived just like they said. I really appreciate the calls they made before the furniture was delivered and the way their staff handled it.

Well, I still am not happy with the over-priced inferior product that has a bad odor, is poorly constructed with sharp edges of of the frame with thin to no padding on sections of the arms, and poorly fitted cushions.

If you are looking for smaller condo sized furniture, La-Z-Boy Galleries is the place to shop. Not only do they carry a variety of sofa and chair sizes, but you also have a great choice of materials and patterns to choose from. Their furniture is good quality and last a lifetime. We purchased furniture for many of our homes and had no reason to not do the same when looking for furniture for our condo.

Purchased living room set in 2012. Very pleased with all pieces. Will shop @ La-Z-Boy for future furniture.

On time delivery, great helpful delivery men. Wonderful product, and the great thing is made in America. Salesman was very patient and knowledgeable. Will definitely buy another La-Z-Boy product in the future. Very very pleased.

Madison Swivel Glider. This is a very comfortable & attractive chair. I bought it to go with the Kennedy sofa I had purchased over a year ago. Now my living room looks complete!

Salesperson was excellent as was the sale. Chairs were delivered on the date promised. We had a great experience as we have had in the past.

I have nothing but good things to say about my experience with La-Z-Boy. I went in looking for a sofa for my apartment (first time furniture buyer) and I didn't know what to expect, but the sales staff were very nice and accommodating, and were great at helping me determine the size and materials that would work best for me. They also delivered my couch in a friendly and professional manner. I've now had my couch for a month and I'm so happy with it. All in all, I have nothing but good things to say.

We are pleased with the new couch and with the service we received from Globe Furniture in Chillicothe, Ohio.

Our first purchase with La-Z-Boy was years ago, but recently, we made another purchase with them for a sofa, chairs, recliner and accessories because we bought a new condo. We spent more than $5,000. Their sales rep, Sylvia, was wonderful. We later had two different deliveries and the first team delivered the sofa and the recliner. They did a great job and they get an A. They were very nice, polite and patient. We wish that we could have that experience every time.

Great value for an in-stock chair. Delivery was awesome - on time and courteous delivery staff. Would highly recommend looking for a recliner at La-Z-Boy!!

Salesman very knowledgeable, very nice.

The leather recliner we ordered from La-Z-Boy in October arrived after Thanksgiving, but in plenty of time for Christmas. My son and grandson from Portland, OR shared the holidays with us and loved the chair. My husband is very happy with "his new chair" and loves to relax near the fireplace on cold winter evenings.

The selection was very good and we found what we wanted within our budget. The sales staff were very helpful and our recliners were in stock. Overall the experience was "trouble free" and we felt comfortable in the store. We have had the recliners for about 4 years now and the chairs are used every day. We have had no issues with the chairs. The fabric and the mechanisms have withstood a lot of use. We are very satisfied and have just recommended the store to our son.

Very happy the way we were treated by rob and would like to know when we will receive our new furniture. Very impressed with their top class service provided.

I liked the La-Z-Boy sofa because it reclines and I watch the TV. I went over to the store to see it and I was very happy with the sales person. But when the sofa came, it's more of like green than it is blue. They said it's greenish blue, but in the store, it looked blue. So I went yesterday to complain and the manager was very indignant at the salesperson who told them why I was there. He said because it was a special order, he couldn't do anything for me. He didn't have enough common courtesy to come over and talk to me. He sent his salesperson over to explain and I threw out a rage. I didn't actually scream but I was really upset. So I'm paying $3,300 dollars for something that I'm not happy with. And I have to repaint my living room because I have blue in the living room. It's a nice sofa, but it came out green!

Chair looks great but reclining mechanism is squeaking, sounds like something needs oil.

We replaced our older La-Z-Boy recliner with two new ones. I had purchased the other one used many years ago. While it still looked nice, the cushion was getting bad. I was assured when we purchased our new ones that they were under warranty for almost anything that went wrong with them. If I ever need new furniture again, I will go with La-Z-Boy. The quality still seems to be there.

I have purchased two different recliners in the last few years. I found the products to be very well made. If I ever need new furniture, I will return to La-Z-Boy! The staff are knowledgeable and personable, and, the products are well made and durable! I highly recommend this company!

The associates were both very helpful under unique circumstances. I dealt with one associate in Severn, MD and another in New Jersey, can't remember the area. The Maryland associate worked closely with me when it came to detail; the legs of the chair, the fabric choice. The new jersey associate picked up right where the other left off. Her concerns were ensuring the delivery would be correct and it was!

La-Z-Boy Greyson Leather Recliners. On Feb. 22, 2015 we ordered 2 of the above named recliners from Freed's Furniture in Rapid City, SD. They were delivered May 22, 2015. By June 27th 2015 the backs were collapsing. I notified Freed's and they sent out a representative who took photos and said she would get back to me... On July 14th I was told that they would "re-stuff" the backs for me. Here I have $3000. worth of chairs and they need repair after two months??? I said NO! Next they ordered two new LEATHER backs for my two month old chairs, they arrived and were replaced on Sept.16th 2015... Within a month these too started to collapse. (We are not big people.)

I was repainting and redoing the floors and thought I'd finish it with some new furniture. As soon as I walked in the La-Z-Boy store, it was like everything that I was looking for. The products there are fantastic. I have gone to a lot of different stores before I tried La-Z-Boy and never could find what I wanted. I was also amazed at how friendly, knowledgeable and helpful the people were in the store.

Ordered an expensive sectional from La-Z-Boy. Got my phone call to schedule delivery that I needed to pay the remainder of my balance to schedule. Was told part of my sectional in but missing consoles. We waited to schedule delivery till all pieces were going to be in. Delivery was scheduled for today and due to snow we called the store in the morning to verify delivery. We were told that they were out and delivering furniture and there would not be a problem. We moved couches and furniture all around our house to make the delivery easier and clear the room for the delivery. We were told to expect them between 1-4. We received a phone call at 12 noon telling us that they were not doing the delivery due to snow.

The couch that we had - not a La-Z-Boy - was getting uncomfortable so we decided to purchase new furniture and we bought a sofa and an ottoman from La-Z-Boy. We got in on a good sale and it was worth it. We got it on time and perfect condition. We love the quality of our furniture. This is our second purchase from La-Z-Boy. We still have their chairs from about 15 years ago, and they're still in excellent condition

We've used La-Z-Boy almost 11 years ago to get couches and we didn't get couches with anybody else since. We recently moved into a bigger house and our previous couches were old so we figured it was time to upgrade and get something new from them again. We bought chairs, sofas, pillows and some accessories. The delivery went well. The sales rep said that the delivery guy would call us and give us a closer window because we were given 7am to 7pm on a Saturday. I called the Saturday morning and they were able to pull up the schedule and give us exact times but I wished I'd known earlier. The quality of the furniture is good. It's beautiful and the way we pictured it would be. I'm satisfied with everything that we've gotten. We used the in-house design expert and she came to the house.

My sister is very happy with her couch from La-Z-Boy. However, I can't say the same for the recliner because she sold it to a friend - she didn't care for it. I also bought a recliner the same day she did because my other recliner was worn out. I've had it for a couple of months now but I'm also a little disappointed in its quality, had it serviced out twice and they were supposed to order another cushion part but I haven't heard anything about that. Other than that, their sales reps were very helpful in picking up the color and explaining the process of it being built and when it would be delivered. The delivery team was also excellent.

La-Z-Boy has been very good and excellent. It is our first time to purchase from La-Z-Boy and we really like how comfortable they are and love the design too. We dealt with a couple of representatives in the gallery for over a two-day period and they were friendly, ready to answer questions, very helpful.

La-Z-Boy's delivery team was very good and professional. The furnitures I received were fine. I have one problem with a recliner that I bought a year ago. It's a wooden frame with leather and one of the things where the feet hem go is cracked. I need to call somebody to come out and take a look at it so they can repair it. Other than that, I have no problems with anything.

I've been married for 48 years and we’ve always had a La-Z-Boy at home. Recently, we purchased a recliner from them. My husband likes the footrest feature where it comes up only partway and not all the way where your feet are level with your hips. He also likes the lower lock that it has. In addition, the gentleman who took care of sales was very nice and very helpful. So far, the quality of the recliner is good.

Good experience. Some of the furniture came in on time, but there are three pieces that are going to be another three weeks.

I had a Broyhill loveseat for quite a long time and my husband and I found out that he felt really comfortable seating in a La-Z-Boy and decided it was time to replace the old one. We went to La-Z-Boy and everybody at the gallery and also the delivery team were good. And so far, the quality of my new sofa is so good.

I've had La-Z-Boy furniture in my home for eight years now. The furniture was going to hell in a hand basket so I decided to buy a new sofa. I had multiple sales representatives that knew their stuff pretty well. They all had different opinions which I thought was a strength, not a weakness, because I get different ideas that way. It was a good purchasing experience as a whole. I preferred it over the place where we bought the other La-Z-Boy furniture whose people never followed through with anything they promised. The original one had problems right from the get-go but I think it was a local dealer though and not the La-Z-Boy dealer.

I like the personalization where La-Z-Boy came out for the home. It helps give us a better idea if things would fit and that we were making the right choice of the size. The experience was really good.

I purchased a chair in February 2015... I received the furniture sometime the first part of April 2015. I had the chair for a couple of months and the fabric in the seat cushions was pilling. La-Z-Boy sent out technician and after some discussion they made and sent me another seat cushion. I had that cushion a couple of months and its one cushion has showed pilling... Tom the service technician came back out again. He asked me what I wanted. I said I would be flexible and if they gave me a new cushion in the contrasting material I had picked out that would be good... I did get the cushion and was pleased with the look.

The couch I had before was getting old and I wanted to get a leather one, so I bought a sectional La-Z-Boy that can seat 4 people. The quality is really good and I like it. The delivery team was good and they delivered the couch on time. It's been a good experience with La-Z-Boy.

This is my first La-Z-Boy recliner and it's great. The sales representative has been very professional and they have a great delivery team.

I purchased a rocker recliner for a beach house I own in CA from the Fairfield store and when I went to pick it up I was wanting to look at several pieces for another house in FL. Despite not being able to take the order directly Michael ** went above and beyond to help direct me and pick several pieces and set me up to place the order at a location he will get not credit for. Bravo. Now that's customer service and brand loyalty from a great employee.

We were moving into a new house and we wanted to start new so we purchased new furniture from La-Z-Boy. Samantha was very helpful and everybody at the store seemed to be not pushy, trying to help. So it was a pleasant experience. Good follow-up. Only one little glitch but was not a big deal. Since we wanted to make sure the furniture was in when we had the house built, they originally said, "No problem. We'll just store it here for whenever you need it. Just call us and we'll have it delivered." But they called us as soon as it came in and said, "Are you going to take possession of it?" And I said, "But our home isn't ready yet." They said, "We'll only hold it for up to 90 days but you've got to take it by then." Once I pushed back a little bit, they relented but that was not what we were told originally at the store.

We've had many La-Z-Boys for 25 years and they have been good. The sales representative who I recently talked to gave me his best price which is something I like because I don't like to go in and have to negotiate with them. I also didn't have any problems when the recliner was delivered.

I ordered a La-Z-Boy recliner online but they couldn't get the color I ordered quick. So they called me direct and that was very positive. Excellent quality, very good price.

My husband wanted a recliner and we didn't have one and the one we got from La-Z-Boy together with a sleeper sofa was wonderful and he loves it. The sales representatives there were very helpful and knowledgeable. I think two sales people shared the project because I had gone in one day and talked to a guy but he wasn't there when I went back. A woman helped me and she was nice and I spent a lot more time with her. She ended up coming to the house with the designer and checked out to see if my decisions were good on space and size.

Purchased Maverick La-Z-Boy recliner and sofa from La-Z-Boy Furniture Galleries, 11515 Carolina Pl Parkway Pineville, NC 28134, for Town House in June 2015. Took a couple weeks to get delivered which was fine. Recliner after a couple months was like it was broke in the middle going all the way back, I was practically in a inverted position. Just sitting in chair not reclining, back of chair would just start easing backward. Called the store we purchased from and they gave us customer service number to call. I expressed to them that I didn't buy it from customer service and since the purchase was so new, I felt it was their responsibility. They said "no it wasn't" so I called the number they gave me.

We had a quick transaction and everything went fine. I would recommend La-Z-Boy.

Order **. On 11/21/14 I purchased a recliner per the above order. We were advised that the chair could be upgraded to a firmer seat for a $100 fee. My wife also wanted a green color, however, the salesperson, Shane ** could not confirm that this color was available, so we settled on a blue. Upon receipt of said chair on 12/30/2015 the chair appeared to be what we ordered. Now only two weeks later, the seat seems to be less than firm. I contacted the La-Z-Boy store on 1/12/2016 at 11AM and spoke to a Steve about this order and he stated that the extra cushion status was not on the order, but the extra paid and our knowledge of this extra item seemed to confirm what we had ordered. He stated that he would have someone contact me within the hour.

The sales rep in the Lombard Store was a very nice guy. The delivery team brought the recliner right in and set it up for me. They let me test it enough before they left. The quality of the furniture is very good and I like it. The cost was a little high but I expect it's because it's motorized.

I purchased a recliner and sofa, a chair and a half, and an ottoman from La-Z-Boy. Everybody in the sales team was very kind. It was excellent service. I’m an artist, and I told them that I needed colors and my place to look like an artist’s apartment. The designer was excellent, and helped me mix and match. Even the delivery man was very nice. He showed me how to use the recliner even though I already saw it at the store. It’s a little pricey, but totally worth it. They’re beautiful and comfortable, and I would recommend them. I was very satisfied with the whole experience.

We purchased our power recliner loveseat sofa two months ago and the seat started to sag, so much the power foot rest got caught on the rug and you could feel the springs in the seat. After contacting customer service the tech raised the front of the loveseat, but the foot continued to get caught on the rug (purchased @ La-Z-Boy). He offered to add a 1/2" thick pad to the seat which would void our warranty on the cushion if the seam should rip and would probably not fix the problem. The top of the sofa sags also because our 10 pound dog sits up on top of it.

My boss, who's my fiance, liked new furniture so I purchased recliner sofa, loveseat and ornament accessories from La-Z-Boy. The rep was polite. My interactions with her were excellent and very smooth. I haven't received the sofa yet and I'm waiting for it to be billed. In general, everyone was very knowledgeable and is a good place to be.

I desperately needed new furniture, so I purchased a sofa and a loveseat from La-Z-Boy. The quality of the furniture is good so far. Kylie, the rep, was very helpful, thorough, friendly and willing to explore all options. She also helped me schedule the delivery of our furniture. I also had a very good experience with the delivery team.

I bought two big men's recliners. The first one developed areas on the fabric with bald spots. Called store where purchased and they looked at it and told me it was 3 months over the one yr warranty. The second one is at a vacation home bought at the same time and the s tnt was coming off. Again no help from La-Z-Boy since over one year warranty. I took chair apart and was amazed it is made of particle board and stapled together. I glued and screwed arm back in place and inserted reinforcement.

July 31, 2015 I purchased 2 full size sofas and a standard 8x10 Tommy Bahama rug from the Timonium, Maryland store using the 36-month, zero percent finance option. After some miscommunication and several phone calls the sofas were not delivered until August 19th. The rug delivery was delayed until September 16th.

We had a La-Z-Boy chair for eight years and just recently, we purchased a recliner from them. We have a nice-sized SUV so we just took it with us. It's not as good as the other one I had but that was $1000. Our experience with the sales representative was pleasant and he was a marvelous, young man.

Our old furniture was about 21 years old and the padding was starting to lose its effectiveness so we decided to purchase a new one. The sales rep we had is the manager of the store and was very helpful and pleasant.

Purchased leather La-Z-Boy recliner less than 3 years ago and noticed a portion of the seat was cracking/peeling. Contacted the store and was advised this would be a claim against the fabric warranty which had been added to cost of the recliner when purchased for $70. Company denied the claim saying cracking/peeling of leather is not covered. Contacted La-Z-Boy again and their only offer is to order fabric, if available, and have it repaired... all at my expense. Not satisfied with any of this. Appears I was forced to purchase a worthless warranty and La-Z-Boy is not standing behind the quality of their craftsmanship or materials. I have owned their cloth recliners in the past and they have lasted more than 20 years so this peeling/cracking of the leather suggest to me La-Z-Boy has provided me with an inferior or faulty product and should offer to repair or replace the recliner or at the very least share the cost for repair or replacement.

The problem has been resolved.

I purchased two recliners and a sofa from La-Z-Boy and the sales rep I had was wonderful. They scheduled the delivery for me and they came earlier than what they said. I like the quality of the furniture and I would recommend La-Z-Boy to anybody.

In years past I have always been satisfied with the La-Z-Boy leather recliners. A few years ago I purchased 2 of them at a cost of approx. $600 each. I have had nothing but problems beginning with the stuffing and ending with a stain problem. The manual that comes with the recliners never went into detail about the cleaning process. I literally washed the color away on the arms and headrest with something as mild as dish soap diluted with water. They were not even a year old when I started to have problems. So disappointed that the quality has disappeared from how they used to be made. I recently sold both of them for a not much. They should have lasted longer. My next recliner will be another brand.

I have a daughter who is disabled and she needs a chair where it could go back really far and one where the legs would go up high so I purchased recliners from La-Z-Boy. We had just bought two recliners a year ago but they didn’t go back far enough for her. They were cheap but I ended up selling one of them, so it wasn’t so bad either. Also, we didn't have any problems with the rep at the gallery and it was delivered properly.

In May 2015 we purchased a recliner from La-Z-Boy. I noticed the padding in one of the arms not to be sufficient enough to fill it out. Then the padding in the lumbar area was falling down and every time I sat down I sat on the edge of it and I had to pull it up. The service man was here today and said I needed to fluff it like a pillow. Have you ever heard of such a thing? Fluffing my chair up like a pillow. I was not informed of this when I purchased it as I would never have purchased it. What a piece of junk.

Bought a brand new sofa which was delivered on Sept. '15, and it had a couple of minor quality issues. One was resolved quickly, but the other which involved holes in the sofa itself were never resolved for months. I finally have had it, and got La-Z-Boy corporate involved. They went ahead and finally resolved it to my satisfaction on Dec. '15. I would recommend corporate La-Z-Boy, but not my local store.

I purchased a sofa, a loveseat, and recliner from La-Z-Boy in November. I bought it from the store manager who was very friendly, helpful, and knowledgeable. She was able to point out the ones that would fit our shorter legs because we’re only 5’6”. We bought a particular model which fits us and we find it very comfortable. Our whole family that had visited all love it. I’m really happy with the comfort and quality of the pieces. However, the appearance of the back of the recliner chair could be redesigned. It’s all open while the back upholstery of the couches and the loveseat cover the base. They have little flaps that cover the mechanisms when usually they are against the wall and we wouldn’t see it anyway. However, the recliner chair is in the doorway so one can see the whole mechanism. I was unhappy with the design and let them know but they said that’s just the way it’s made.

I recently purchased recliners from La-Z-Boy. Their sales representatives were very pleasant. They seemed knowledgeable and knew what they’re talking about. It's my first La-Z-Boy purchase in a long time and so far they seem all right.

Love our new sleeper sofa... Delivered early, just in time for Christmas company.