La-Z-Boy Furniture Galleries Reviews

Their products are made in America, quality and reasonably priced. Their people were friendly and knowledgeable.

I've bought La-Z-Boy before. My fiancée and I were buying a house and getting married. At first, we thought the sales representative was amazing because of everything she was talking about doing for us. But as we went through the whole process, we found out that it felt more like they were just trying to get a sale than actually doing everything they promised to do. We bought a sectional and a grandfather clock. The grandfather clock came from another company - Howard Miller. They told us that the sectional was actually an in-house item. They'd get it out to us as soon as possible and it wouldn't be a problem. They said the clock was out at Greensboro and they'd build them. They called us a couple of days later and said they were going to ship out the sofa in a week. They told me what day it was and I was going to be off.

Was told my sectional would take 8 to 10 weeks for delivery. I received it in 6 weeks (middle Nov). The delivery team also assembled the 4-piece sectional and one day later my first impression is great. I take the time to write the review because it was very important for me to have the option to read other consumer opinions. My concerns before receiving were; will it be the good quality as in the floor model. I chose my color from a small swatch and was worried it may be too dark of a brown and not that quality high performance feel to it. Would the seats be comfy with a quality feel to the cushions?

I was redoing my den and had a designer who knew apparently that La-Z-Boy had furniture so we went to the local La-Z-Boy. I was very surprised because I didn't know La-Z-Boy had such nice furniture. We saw what we liked.

The worst customer service I have ever experienced. Good luck if anything goes wrong with your furniture. You will get the runaround, will not be called back, and will deal with rude customer service agents. I will be spending my hard earned money elsewhere. They just don't care if you are happy or not.

Bought a sectional sofa from La-Z-Boy about a year ago under false pretenses and warranty lies. The sofa did not hold up to minimal usage and now that we are having issues with the sofa the warranty suddenly does not exist for the problems we are having and there is apparently nothing customer service can do to help. We spent a lot of money on this sofa and got all the bells and whistles and now are stuck with the most expensive piece of garbage product money can buy. Disgraceful to market as a company "made in USA" and sell products with "lifetime guarantees" that actually carry no guarantee or warranty depending on what goes wrong with the sofa. We spent extra money on an American made product based on the lies we were told on the sales floor. Avoid at all cost! I'm convinced we would have gotten a better product Ashley or Rooms-to-Go. Very dissatisfied with quality and customer service!

We had our furniture for probably five or six years and it wasn't old but we were ready for something new so we purchased a sofa and two chairs from La-Z-Boy. Our sales rep was okay, she certainly knew what she was talking about or we assumed she knew what she was talking about. But she wasn't the one that sold us on the furniture. I guess we really were under the impression that La-Z-Boy furniture was good furniture... Well, for $5,000, we don't feel that we got quality furniture. We're not happy with it. We've had nothing but problems. We've had to have somebody come to the house to do some fixing and he couldn't do all of the fixing and had to order parts. And part of the parts have come and he fixed one of the chairs and it still isn't proper.

I recently purchased a sofa, loveseat, recliner and tables from La-Z-Boy. I had some furniture that was worn out so we got something new. Sales representatives were very helpful. I had two girls that came. We’re only supposed to have one, but the other girl wanted to come because I was looking for something different and they did a great job. Only time will tell about its quality, but as of right now, it’s great. The cost was good. I checked out some other places, everybody was somewhat comparable, but they had what I was looking for. The scheduling of the delivery and the delivery itself was fine. They are helpful. It’s affordable and comfortable.

Bought 02-06-2011... Kinley Recline Chair - Stock # 410405 C968522 FN 000 P1 H971624 $899. My husband, who is disabled, went to recline all the way back and the mechanism on the bottom right side broke or fell off track and now the chair is lopsided and leaning on the right side. I have to now put a bed pillow behind him to support him. For a chair that I spent this much money for my husband who needed a good sturdy wide chair to sit and recline and only lasted not even 3 years is very disappointing and being on a limited income now, we can't afford another chair.

My furniture got worn out so I purchased two sofas from La-Z Boy. We had a very good experience with the sales reps and the delivery team. The quality of the furniture has been good so far. Everything went smoothly.

All of our furniture is La-Z-Boy and we've had them for more than 10 years. We bought another cottage so we put our old La-Z-Boy in there and needed new furniture at our regular home. The La-Z-boy sales representative was great and answered all our questions. We had first stopped in Florida and picked out what we wanted so she just helped us with setting up the sale. We had a repairman out because we're not happy with our recliner. It's different than all the other recliners. The foot part doesn't come up like the other ones and the back does not adjust and it's very uncomfortable. The delivery people that brought it in were very nice. We're happy with the product, except that we're disappointed in the rocker-recliner.

My mother needed a new recliner, something small, for her bedroom and went to La-Z-Boy because they seemed to have the most selection of recliners. The lady at the store was very pleasant. She printed out information for us because we didn't buy it right then during our first visit. When we came back to purchase the recliner, she was there and she was happy to see us. So anyway, we bought the recliner and when scheduling the recliner for delivery we were delighted to find out that it was coming so quickly... Within 2 days we had it and so far we're pleased with the chair. It's comfortable. Cost was reasonable. It's perfect for the location. So we're glad that there were some small recliners because a lot of the places that we went to only had big huge ones.

As far as La-Z-Boy's salesperson and the store, everything with that and then the designer was wonderful. But from the time it got delivered, they didn't finish making my product, my chairs. The delivery people obviously knew it wasn't finished but they left it and didn't say anything. I couldn't tell them because they already left. So that's been an issue. I have been trying to get them to get out to my house to fix it and then they had to send the part.

I recently purchased a sectional recliner and some accessories from La-Z-Boy. The quality is great anad it's worth it. There are a couple issues with the two pieces but I called and they're going to take care of them. I had La-Z-Boy furniture in our home for 20+ years. The sales rep, Kate, was great. She was very pleasant and very nice to deal with. Also, the sales associate was very helpful in that we happen to be in there when they were having a sale. We ordered it but didn't need it for a while and she took care of ordering it right before it was needed and it was there when we needed it. I’d recommend La-Z-Boy. They seem to stand behind their product. They were a pleasure to do business with.

My experience with La-Z Boy was very good. The people were friendly and helpful, and couldn't do enough for us, so it was very good.

We've had La-Z-Boy for probably about 30 years, since my husband and I moved in together. The reason why we got a new recliner was that we had moved into a new home and our old furniture didn't fit into the living room that we now have. So we gave that to our child and decided to go shopping. The sales representative that we had was really awesome. She took us to exactly what my husband wanted. My husband picked one out that he really liked but he wanted it to swivel as well as rock. We couldn't find one and immediately the sales representative was like, "Nope, I know exactly what that is. Come on with me." They had it in stock and we were actually able to take it home with us right then. She was phenomenal. The quality of the recliner we bought was awesome. I've only sat on it a couple of times but I really love it. I know my husband kicks us all out the second he walks into the house. He really loves his La-Z-Boy.

I recently purchased a sectional table and accessory from La-Z-Boy as there are no more kids in the house. The sales representative I talked to at the La-Z-Boy gallery was very helpful. I came in there with measurements and he helped us out. I held off the delivery because I was having my floors done. I called him and let him know when I would be ready to have the furniture and it was here when he said it's going to be here. So far, the furniture seems great but I haven't had it that long. Overall the experience was very easy and the salesmen were not pushy. The moving guys were super. I would recommend them.

On 07 November 2014, I purchased two Queen Ann Chippendale Recliner Chair from your retailer located at 222 Daniel Webster Hwy, Nashua, NH 03060. After the chairs were delivered, I noticed that the fabric of one of the arms was not smoothly wrapped around the arm; it has puckers. Obviously the QC Inspector did not inspect the chair before releasing it.

I recently purchased a sofa from La-Z-Boy. The quality is very good. I have had La-Z-Boy furniture in our home for as long as I can remember. Our old furniture was wearing out, so I decided to purchased a new one. Our experience was very good. Sales rep was very helpful, too. The only thing I wish is that they had the products available quicker. We bought a floor model but we would have made another purchase except it would take 8 weeks to get the product. We're not willing to wait that long. I'd rather have cash and carry or faster delivery.

I have bought furniture twice from la-z-boy twice and have had problems with quality both times. And the warranty is great if I don't mind paying $ for service on shoddy craftsmanship. Very disappointed and will never buy from them again!!

We purchased two recliners and one sofa from La-Z-Boy. The sales representative were very professional. They knew their jobs and they helped us out with matching colors. Delivery was excellent. No problems. The recliners just snapped off the back so they were easy to come in. The sofa was a little harder but they brought it in okay. They put them through the door.

Spent $3K on a couch, paid for all three parts of couch to recline and paid for the protection on the fabric so it would repel spills, etc. Within 2-3 weeks of having the couch, the electric part that reclined started clicking and moaning. We had to make service call and tech didn't seem to care but said he would order springs to be replaced (you really shouldn't have to repair a $3,000 couch after less than a month of use but I digress). We put up with that and then the parts finally arrived and now it was our responsibility to schedule the work to be done. (They know the parts are here but no, they can't call us to set things up. We have to do the work to get this fixed when it should have been good from day one.)

I needed some new furniture for my cottage and purchased from La-Z-Boy a couch, a loveseat, two chairs, and tables. Furniture was very good and it is good quality. It wasn't overpriced. Sales representatives were fine. They were very helpful and I was happy with them.

My husband and I are good friends with a 64-year old blind gentleman whose 87-year old mother insisted that he get a good recliner as a gift for his new apartment we helped him arrange for in our neighborhood. My husband went shopping with the consumer, purchased a $1,200 chair with the insurance and awaited delivery. The installer damaged the chair when putting it together. A part needed to be replaced. It took 2 attempts to get the part and 3 weeks later the part arrives. We were then told that we needed to wait another week before their "technician" could come out to install the new part. We tried to speak to the supervisor who explained that this was an outsourced company and they could not control their schedule. A month later, we have a chair that does not work and waiting a week for its repair with no help from the store.

I purchased a sofa and chair from La-Z-Boy a year ago, confident that I had purchased a high quality product. A year later, the back cushions of the sofa are not holding their shape and the insides are balling up making them an unsightly mess. I called customer service and was told my limited 1-year warranty had expired on 10/18/2014. She was extremely nasty and dictative, spouting off about having looked up the limited warranty and said that I could pay to have them come out and assess the situation and that I was out of luck. No compassion whatsoever. I don't like being talked down to and hung on her. Someone needs to learn how to work with people. Really frustrated and upset I spent money for inferior merchandise. I will not recommend anyone purchase La-Z-Boy furniture. I am deeply disappointed feeling like I was mislead on my purchase with a lifetime warranty.

If someone wrote a book entitled How America Lost Its Quality, they could use La-Z-Boy for an example. The first line could be, 'You can get better quality but you can't pay more money'. Over the last 40 years I've owned 4 La-Z-Boy recliners. I still have one that's about 30 years old and one that's about 20. While they show extensive wear on the fabric the underlying padding and real wood frames are still in very good shape. I can't say the same for the one I purchased in July of 2014. The arm and back padding is very sparse. The overall construction is less than quality in that the padding in one arm has compacted and doesn't fill the fabric housing properly, the back padding sags and the frame is what's called chip board. I called La-Z-Boy and explained in detail the padding problems on September 19. Finally on October 31 a repairman showed up, confirmed what I had told the factory and said he'd have to order some parts and left. I called the distribution center on November 13 and was told that my parts would ship December 2nd. As I wait for repairs that never should have been needed I contemplate whether or not in the future I should just buy bargain - 2 for $500 recliners and just throw them away when they wear out.

My husband and I have been married for 27 years. We've never bought any furniture, so it was time to buy new furniture. We went with La-Z-Boy because we had an old La-Z-Boy couch that was given to us and it lasted way longer than the other brands. We purchased some sofas and a reclining sofa. Their sales representatives at the gallery were good; they helped me find what I needed. The cost of the furniture was good in relation to its quality. Overall, it was a great, no-pressure experience, and I'd recommend them.

We have had La-Z-Boy furniture in our home for 8 or 9 years. It always seems more than we want to pay but I think that quality is good. We recently purchased a new sofa as the cushions were falling apart on the one that we had. We didn't have any problem with delivery. They got it in here, got it together, and were out of here in a flash. Only thing is we might have picked the wrong style again. That's just a personal choice, but there's nothing wrong with it. Anyway, the sales person at the La-Z-Boy gallery spent a lot of time with us. She was very helpful. She told us all different good points and bad points of the different ones that we were talking about and helped us pick out the fabric.

I recently purchased a loveseat, ottoman, recliner and chair from La-Z-Boy because the old furniture was worn out. The quality of the furniture has been good. Their sales reps at the gallery were very helpful. I've had a good experience so far. We're still waiting on one piece that we've ordered. I would recommend them.

Paid for the chair Friday 11-7-14, delivery was fast and on Tuesday 11-11-14 due to it being in stock. The recliner started squeaking the night we got it and it got louder the next day (Wednesday). I called the service center and spoke with Melissa who said they probably put the chair on wrong, which didn't make me happy. This didn't inspire my confidence in them, especially because my husband and I had talked about replacing our couches with la-Z-boy furniture in the future. I was told the earliest time frame would be Nov 21st! (10 days later)!!! I told her that my concern was that the chair could be damaged if we continued to use if it wasn't put on correctly! This is when she said she shouldn't of said that and was 100% wrong for saying so.

Our experience with La-Z-Boy was good. Chris, our sales guy, was very knowledgeable as far as the product is concerned and they were very competitive in getting the business.

We purchased five pieces of furniture from La-Z-Boy Frisco, TX in Aug 2014. As they said it would take 6 to 12 weeks, we had to pick two of the pieces which are readily available in store. The rest of them were promised to be delivered as soon as possible before 8 weeks as we mentioned that we do not have anything to sit on in the main living room. We did not go for any custom materials and selected the ones displayed in the showroom. We kept checking on the furniture with the sale person every two weeks in the initial 6 week period to see if we have any luck on getting the furniture earlier and to purchase few accessories. We were just told the order is still in process.

I went into La-Z-Boy and told them what I wanted and paid. It's a custom-made couch. They told me the day it was going to be there and they were there on time. They installed it and everything works and I love it. It's comfortable so I can't complain, other than the time it took to get it made but that's not on La-Z-Boy. I had the dog under it one day and it popped open like it wouldn't shut. I called them and the lady told me, "You gotta fix it." It just took 5 minutes so that was cool. I'd definitely recommend them.

I recently purchased a sofa and a recliner from La-Z-Boy. The sales representatives who helped us are just very friendly and very helpful. Their furniture are always of great quality and fair priced. The delivery team is also really good. They're nice, polite and friendly. They are careful of our floor and furniture.

Purchased the Gavin Leather Collection 3 pieces in 2008 with Guardian Leather Protection 5-year Protection plan on each piece. Almost 2 years later saw a spot on the sofa and thought my kid spilled something, so I wiped it off and behold the leather dye was just wiping onto my rag without any effort. Furniture cannot be cleaned because the dye wipes right off the leather. Went to the La-z-Boy store in Fairfax, VA and they tried to assist me and then referred me back to Guardian since I purchased the protection, and I got the run around from there even after writing a letter to the La-Z-Boy CEO. Staff responded in an oh-well manner and I know the letter never made it up the chain because if he would have seen these pictures I have uploaded he would not have gave that response to his product line.

Overall experience with La-Z-Boy is exceptionally good. It is absolutely perfect.

I had La-Z Boy for ten years. Recently I bought a sofa and chair from them again and dealing with their reps was a good experience. The quality of the furniture is very good and the cost is fair. I had no problems scheduling the delivery. My experience with La-Z Boy has been excellent.

La-Z Boy is great. I had an excellent experience. Faye and Sharon from La-Z Boy were very helpful. They let me return the table and they're working with me to get a new coffee table.

Two years ago I bought a sofa and loveseat from La-Z-Boy because my old furniture was 30 years old and I thought I should get a new one. The quality of the furniture is fine. I had the two cushion couch again. However, I'm disappointed with the warranty because when I had a stain, they wouldn't cover it.

My husband had already bought a recliner about a year ago with La-Z-Boy and we went over there to visit and see what else they have. The young lady that did all the design in the computer came here and helped us on what kind of furniture we needed in our room. She was very personable and I liked her a lot. She wasn't pushy but I got a little overwhelmed - it was my fault not hers. She did what she was supposed to do and did her job very well or I wouldn't have bought it. We bought the sectional, ottoman and a leisure couch. I would probably never ever bought all this if it hadn't been for her but that cost me to get more than I would have gotten. The quality of the furniture is fine and I don’t have any problem with it right now. Hopefully 5 years from now I can say the same thing. Overall, it was a good experience and I have already recommended them.

The fabric is peeling after 8 months. Store said this is natural. I thought Lazyboy made good furniture. I am very unhappy.

I purchased two recliner chairs. At delivery one was damaged as the leather was scuffed and there was pint holes in the back. Driver made notation of damage and a not for replacement. Went by store a few days later to check on replacement to find out they would send out a person to check it out. They said my only other choice was to call customer service. Called customer service and was told they would have the manager to call me. He has not called as was told by customer service. Becoming a very unhappy person with the treatment I am receiving. At this time will not give a good rating unless I see an improvement in solving this. So far no one has did anything to replace the chair.

I've had La-Z-Boy furniture in our home for about 24 years and decided to purchase a sofa and recliners because our old furniture was worn out. The sales representatives I worked with were helpful. What I liked was we were free to walk around and look around and sit on things, and yet when we asked questions, they were very informative. The quality of the furniture is very good. We went during a sale weekend; it was Labor Day. I felt good about the price. I had no problems dealing with the sales associate scheduling the delivery. The delivery team was excellent. They were very polite, on time and offered to move furniture around. Overall, it was a very pleasant and a good experience.

Our old couches were worn out and needed to be replaced so we decided to purchase from La-Z-Boy. The sales representative was helpful. We knew what we wanted going in there so it didn't take up too much time to pick out what we wanted. The quality is good so far and the price was fair. They got the delivery set up for us so it was easy and quick. The delivery guys were good.

I am totally dissatisfied with Lazyboy! We just purchased a recliner from the store in Webster, TX, and when it was delivered, we told the men that we weren't happy with the way it was made. We returned it and it wasn't fixed. It was delivered to us again and returned again. Now Lazyboy is telling us to use a shaver on the cloth and fix it ourselves! It's not been used for a month yet!

My overall experience with La-Z-Boy is very good.

We purchased a loft bed for our son - 826 Lea Elite Crossover on September 1, 2014 in Montgomeryville, PA. We were told we would receive it first week of October. Apparently, when placing our order sales person made a mistake and did not order all boxes from the set (3), but ordered only 2. End of September I called La-Z-Boy and they said that our bed was ready for pick up. So my husband goes to their warehouse. He is given two boxes that corresponds to our copy of the order. He brings them home. Our 8-year old is happy and excited because his new bed has arrived! His room is empty as Dad disassembled his old twin bed and moved it out. All is good until we open the boxes and realize that we do not have all the parts for the bed.

I like La-Z-Boy. They're made in USA. The store was very helpful, very pleasant, customer-focused and ready to deal. They were open and ready to help me but they did not push.

The experience with La-Z-Boy was excellent. The gentlemen that delivered it were very courteous, very careful, very accommodating and very good.

I purchased well over $4000 dollars of furniture from La-z-Boy Greenfield, Wisconsin. Unfortunately the pieces that I received were delivered with multiple trips and yet months later I still do not have everything I ordered. Part of my purchase was two special ordered matching ottomans. When received one had a quality control issue with fabric on a slant. When you have a graphic pattern, a slant is a big deal. I called the store that I ordered from and was told I had to call customer service. When I did they said it was a warranty issue because I had the ottomans more than 24 hours. How can it be warranty when I had yet to use them? It was a quality control issue that at this point had wasted much of my time. They asked if I could send pictures. Instead I took them back to the store hoping for a fair face to face resolution.

A little over a year ago we purchased a $1200 leather recliner from these folks. First of all, the saleswoman was too busy joking with the other employees to write up our order timely and properly. So we received an entirely different chair than we had ordered. But on examination, and with the assurance from the delivery personnel that the paperwork they had received was for the delivered item (the busy saleswoman I suppose), we decided to keep it.

I'm 68 now and I thought it was time to purchase a new sofa for my family room. In my living room, I have a La-Z-Boy sofa and loveseat that I purchased about ten years ago. We don't use the living room that much and the sofa's still brand new. I visited some other furniture stores and I thought I'm gonna go back to La-Z-Boy. I looked online first before I went to the store. I thought with the size of our family room, the Kennedy sectional would be fine. When I went to the store, I looked at the Kennedy and it was fine but it was too small. So I purchased the three-piece sectional and I was really happy with it. I took about a month and a half but I thought that's really what it takes.

I own 3 la-z-boy recliners. The oldest is well built, the 2 newer ones not so much. The rex model was built in 2009 and the left arm assembly was replaced under warranty, delivered broken. Now right arm is loose. It is made out of thin particleboard and stapled together, very cheap used to be plywood glue and screws. My other chair made in 2012 a Lyndon model the buttons pop off the back. They re-sew them for free but they should not pop in the first place. Buttons have been sewn on furniture for centuries and last about that long, not with the new la-z-boy chairs. La-z-boy is no longer a quality product, that is very sad.

I had a fine experience with La-Z Boy. The sales staff was courteous and the delivery people took the time to handle the furniture with care.

We purchased a sofa and a loveseat from La-Z Boy. I bought them because I wanted a good furniture but now I'm a little dissatisfied already. One has a material defect and one cushion when you sit on it sounds like an air bag deflating (that one just needs adjustment because when you sit on it, you feel like you're sloped down to the floor with your legs.) So we went to the store yesterday because the 2 pieces need fixing. The woman at the store said she's never heard that noise in the sofa before. But we sat on one in the store and they did the same thing. Aside from that I was misled in the beginning, and I have mentioned this to the woman. I said, "You have a sofa set right there. I was told you didn't have sofas with our recliners." She said, "No, you were misled." She's going to let me do an exchange but it would have cost me $1,500 for just a sofa and I only paid $800+ for the sofa I had right now with the 2 recliners and they would have been of different materials.

Have had chair 3 weeks, broke already. Chair back is broken, one week to come get and one week to bring it back. This is bs.

I've had La-Z-Boy furniture for 10 years. I purchased new furniture because the leather wore out of my other recliner. Kim at the La-Z-Boy gallery was very, very nice and super patient. She must have called me seven times because I told her I knew what I wanted. She got it in the store because it was not the sample in the store and managed to get it because I wouldn't buy anything if I couldn't sit on it. I also said I'm not buying it till it's 30% off and she would call me every time it was going to be 30% off.

My overall experience with La-Z-Boy was very good. Everything went well.

We've just moved and purchased a sofa from La-Z-Boy. The representative from the gallery did not explain things well. I didn't know I had to pay the cleaner she gave me until I came home. She only told me what it was for and thought she was giving me something. She didn't give me any option. The delivery team was good, but they need to get some bubble wrap or something to wrap things up. I bought some table from there too and and they do not have anything to wrap my table in, which is kind of bad because it's glass. They have to be more careful. Anyway, I like the sofa. The quality is okay.

We got most of our furniture but there's still a piece missing and some pillows we bought were missing. They said that it would take a couple of weeks and it's been a long time. The experience was fine. It just seems the price is higher than everybody else.

I am very unhappy with the purchase of La-Z-Boy furniture. This is the worst purchase I have ever made in my life. I moved in Oct 2012 so I started looking for a better sofa and a chair to replace the older pieces. My co-worker recommended La-Z-Boy so I went to the store in Roseville, CA a couple of times. After I talked to the sales lady and sat on the floor models for several times, I was convinced that La-Z-Boy furniture would be a quality buy. Finally I ordered La-Z-Boy bree sofa, chaise, chair and ottoman on 1/21/2013.

Over the years, we’ve purchased from La-Z-Boy. I had them in our home for 40 years. We moved and purchased a La-Z-Boy recliner-rocker. The sales rep was excellent. She was fantastic, very accommodating and very non-pushy, very cooperative and knowledgeable. The quality of the furniture was fine but compared to Lane and a few others, it’s more expensive. Everything went well with the sales associate and delivery team. We had a very good experience.

Both Airrin and Rick did an extremely good job of handling my case. My chair is fixed and good as new.

While sweeping my new hardwood floor I noticed a gouge. On further inspection, the couch was found to be missing a rubber pad on its back leg and nail was protruding from the leg. La-Z-Boy customer service advised that I should have had the delivery personnel tip the couch upside down so I could inspect the legs. Really, who ever does that! Especially when La-Z-Boy is supposedly reputable and a defect as such is not expected. La-Z-Boy will come to repair the couch leg but accepts no responsibility for my damaged flooring. I got the impression that had I called sooner, they would have pinned the damage on the delivery men.

This is the second chair that I got from La-Z-Boy. I had some problems with the first store I went to because it wouldn't honor the sale and had to go to a second store to purchase it. The chair itself is okay but I am a little bit disappointed. This is a rocker-recliner. The other one I had previously was the other kind which I preferred. I did not realize that there would be a significant difference. Every time you put the footrest down after it's been up, it jerks as if it is going to break. I don't know if that's normal with this chair or the glider is not working. Right now I am not thrilled with the quality. I feel it's very expensive. The delivery team was excellent though.

I recently purchased a sofa from La-Z-Boy. I wanted something that was well-made and I was satisfied with. The sales representative who I talked to at the La-Z-Boy gallery was great. She was helpful. The quality and the cost of the furniture is very good. Everything was great. I'm very happy with it.

Purchased two La-Z-Boy recliners. Both recliners have had to be repaired within four months. Their service is terrible and their product is very low. I would not recommend La-Z-Boy recliners.

I bought a recliner from La-Z-Boy for my grandfather. He loves his La-Z-Boy. When I asked him what he wanted, he said, "I want a large TV and a La-Z-Boy." We went online, looked at a few stuff and he picked it out. It's so nice he refuses to sleep in his bed. It's a good thing but it's also a bad thing because I can't get him to sleep on his bed now. The quality is great. We've had it for a few months now, and so far so good, there's no complaints whatsoever. I've always thought La-Z-Boy has very, very good products. So quality-wise, it's worth the cost.

La-Z-Boy was very good. The stuff arrived earlier than they said it would. They were very friendly, very helpful and very professional.

Recently our old furniture needed to be replaced so I went to the store to purchase new furniture. We were there for a couple of hours. The sales associate at the store was unable to conduct herself in a really professional manner in terms of answering questions in a fact-filled way and remaining calm and objective about this. I had to keep her on task. And then in setting up the schedule for the delivery, she called once, gave us a date and left a phone message. I wasn't here at the time. She called back and said, "Gee, I didn't mean to give you that date. I don't know how that happened," and then rescheduled. She couldn't explain why she called the first time, which lends credence to what I was saying about her before...

We bought a new house and we needed new furniture. So, I decided to purchase a sofa, loveseat and an ottoman from La-Z-Boy. The sales rep at the La-Z-Boy gallery that I worked with, Kat, was nice and helpful. The sales associates were also fine. I paid my bill and got it delivered. One thing I was upset about was the fact that it took them 18 weeks to get my furniture. I kept calling when it was expected. They gave me a discount, but we had a lot of issues with the furniture. The ottoman is completely lopsided. The top is too big for the piece of furniture, it overhangs. The cushion on the couch was too short, and the stitching was bad in a couple of areas, really poor workmanship. I wanted to get it replaced or my money back. It was an extremely frustrating experience.

I bought a new house so we purchased sectional, recliners and chairs from La-Z-Boy. The chairs have arrived already. The cost is good in terms of the furniture's quality. The sales representative and delivery team were good.

I ordered several items from La-z-boy for our living room totaling $5600. A couch, 2 recliners, a bench, and entertainment console. When they delivered the furniture 10/7, the delivery guy had a wound and bled all over the last chair he brought in. He told my husband that he bled a little on it. It looked like a small spot, so my husband was just going to have them clean it, but after they left, he saw there were actually several blood spots, the delivery guy had just turned over the seat cushion to hide it. He tried calling the delivery guy, who of course did not answer. Initially customer service told us it would be 3 days to get someone out to clean it, but we told them that was unacceptable, we don't want a bloody chair in our home. They then picked up the chair and said they would make a new one due to the extent of the staining. It's now been nearly a month and we're still waiting on that last chair, which has been very inconvenient since we're missing a main seat in our main living area. They did refund the delivery fee, but refused to discount the chair despite our inconvenience and I get the impression no one really cares. They know we can't return the item since it's custom made and they already have our money.

I've had a great experience with La-Z-Boy. I would not hesitate buying from them at all. I've made a good selection. I'd recommend them.

We needed a reclining chair because my husband has to have surgery. The sales representative who helped us at the La-Z-Boy gallery was very cordial and pleasant. The furniture chair we got was very nice. I like it. And the price was reasonable. The delivery was very nicely done. They delivered the chair within the 24 hours because I need it. Some of the chairs that I saw were not well constructed, but the one that I got, I think it is very, very nicely done. I will recommend La-Z-Boy to anybody.

I tried to order a chair, pillows, and two tables at a La-Z-Boy store, but when I tried to pay they told me I could not use my La-Z-Boy card. They didn't try to process it, just said that I had to pay a deposit and that I had to pay using some other form of payment. They said I could only use the La-Z-Boy card to pay the final balance when the furniture arrives. The deposit they asked for was $400-$500 on a $2,300 (approx.) order. Only the chair and pillows were custom; the tables were displayed on the sales floor but not in stock. I don't understand why I couldn't use the La-Z-Boy card to place the order, and the manager either couldn't or wouldn't explain it to me. It was a very disappointing experience. I want the furniture, but not if I have to pay that much up front out of pocket.

We were very satisfied with the experience we had with La-Z-Boy. They did a good job with us. We would definitely recommend it to a friend.

I've had La-Z-Boy furniture in my home for 12 years. The quality of the furniture is very good and compared to the cost, it’s very reasonable. I recently purchased a sofa, loveseat, recliner and chair from them. I got them because we moved. The sales representative from the gallery was excellent. We realize it was gonna be made before we got it, so it was fine. The delivery team was excellent and did a very good job. Overall, we had a fantastic experience with La-Z-Boy. I really like the sofa-recliner. It’s just that they neglected to assemble some of the trim going on the sofa, so we got a tech coming out Saturday.

Quality is good. We’re very pleased. Salesperson was very good, very kind and let us do our own thing and when we were ready for them he helped us out with what we needed. The movers were very good. They delivered the furniture, put it all together and put it in place. Overall a great experience this time around. Because we weren't too happy with our previous purchase. We got some chairs, some recliners that were not comfortable at all. We had the La-Z-Boy people come out and tried to fix it a couple of times. They said we just bought the wrong chairs for our stature, etc. So we ended up giving those to my nephew and bought new ones.

We've had La-Z-Boy furniture in our home for 10-15 years. I purchased new furniture because we were moving to the northeast. Their services had been good. They had nice salespeople. The quality is good, the cost is great.

On 8-27-14, I went to LZB to purchase a couch and chaise. Picked out a set, paid with my credit card and left. Weeks later, the set was delivered to my home. It looked great. I then sat on the couch and BOTH ends of the seat popped up, since I was sitting in the middle. I got up thinking nothing of it until I sat down again and again the ends popped up again. I looked and looked at the seat. The seat has hooks two to each side that holds the end down. The LZB employees didn't secure them to the seat. "POOR CUSTOMERS SERVICE".

On November 23, 2012 my wife and I purchased a Quinn model sofa and loveseat from the La-Z-Boy store in Towson, Maryland at a price of $2694.29. Since we have a cat, we also bought the 5-year Guardsman Fabric Protection Plan. About 1 1/2 years after buying the furniture, the loveseat began to sag in the middle and the deck fabric covering (that supports the sofa cushions) began to tear at the seam. My wife and I are normal weight and we do not have children. I later grabbed the front of the armrest of the sofa and was stuck by a protruding staple. I contacted the Guardsman Company and was told that manufacturer defects are not covered. I then called La-Z-Boy customer service and was told that the furniture was beyond the 1-year warranty. The rep offered to ship out a new deck, but I would have to pay for the repair. We paid almost $2700.00 for (2) pieces of furniture, that was defective and of inferior quality. We also spent $219.98 for the Guardsman Protection Plan.

We just moved and my wife had always wanted a sectional so we purchased one from La-Z-Boy and it just fit in the house. We love it. We haven't had any problem so far. The cost is fair. The sales representatives were very helpful and informative. They called to let us know it was at the warehouse and scheduled the day for it to be delivered, and it was delivered on time. It was a great experience.

I purchased a sectional from La-Z-Boy because the other stuff was trashed. We spent quite a bit of time with the sales representatives and they went over a lot of different things and features and they were able to answer all my questions. I didn't feel like I've been shortchanged at all. I'm still breaking in myself to it, but I have to say I'm generally happy with it. It's slightly overpriced but not way out of line. The delivery went fine, no problem and the delivery team were very helpful -- they made a couple of trips but when they’re done, it was very good. It was a nice experience.

Contacted La-Z-Boy warranty service for a replacement part on my sleeper-sofa mechanism. La-Z-Boy does not sell parts, so they ordered a complete sleeper-sofa mechanism. Customer service took my order, verified my contact info, discussed how the part would be delivered (FedEx vs. carrier). The heavy, bulky part was supposed to be shipped to my home. Instead, the part was shipped to the store I purchased my furniture from originally. The store claims they have no way to deliver the part to my home and told me I had to call the warranty service center. When I called the warranty service center, the tech claimed someone "higher up" overrode his delivery order so they could have positive proof of the delivery. Apparently, sleeper-sofa mechanism thieves routinely deny receipt of their part and get multiple parts fraudulently shipped to them, selling the metal for scrap. (Seriously... this is what he told me.) Now I have to find a suitable vehicle, and two hours of my free time for the 100 mile round trip, to retrieve a warranty part from La-Z-BOY.

We ordered a recliner and a side table from La-Z-Boy with the expectation that we would receive a quality product and quality customer service. We purchased the recliner in-store on a Thursday and were told that the recliner would be delivered to our home that upcoming Sunday. We were very pleased as this was quicker than we expected and we would not have to take time off work.

I purchased a recliner from La-Z-Boy because the chair that my husband was sitting in was old and worn out. The quality was fine, it's wonderful. The sales representative at the gallery was a very nice young lady that helped us. I would recommend.

Was so excited to buy my new sofa from La-Z-Boy boy but to my huge disappointment the sofa started fraying which I thought ok I have a warranty!?!? The section that frayed no problem they came and picked it up, fixed and brought back to our home. Then the other end / side did the same thing (disappointed but figured no big deal they will fix) but apparently my sofa was out of warranty for this particular fraying???? Sofa is less than 2 years old!!! WHAT??? So I fault it! The man I spoke with on the phone kept telling me he was doing me a favor WHAT??? Because it was out warranty!! They have the material to fix it but we have to bring to warehouse, the problem is we have to have help to carry down 3 flights of stairs then back up. Would never recommend and will put on social media as well!!!

I recently started to develop some sort of a skin allergy from the recliner I was using so decided to get another. I shopped around a whole bunch of different places and came back to La-Z-Boy and bought a leather recliner. I've had La-Z-Boy furniture before and the quality is very good. In fact, with the other chair, I had it eight years and something happened just about a year ago. It wouldn't fold up again as the legs were stuck up. They came out and fixed it. Boom! It was back in operation. So I'm very pleased. People say, "Oh, La-Z-Boy's are expensive!" But you know what? You get what you pay for.

We purchased a reclining sofa in August 2014. They replaced two seat cushions in October. We still have problems with the couch. After contacting customer service and sending pictures they determined nothing was wrong. The fabric bunches up, the backs are uneven and the foam padding is thicker in the middle than the ends. Worst furniture we ever bought. That was $1800 dollars down the drain.

We've had very good experiences with La-Z-Boy. We bought a couch a year and a half ago and then the recliner years ago. Their reps are very friendly and helpful. They let me sit in every recliner that I wanted to. I told them them what I liked and we got it. The quality of the furniture so far has been very good. We had the option for pick up or delivery but with the recliner we took it with us because it would fit in the car.

We just relocated and we wanted to start afresh with some new furniture so we purchased some La-Z-Boy items and I'm making a great impression in it. Sales rep was very good. Her name was Marilyn and she did an excellent job. They communicated well with us and made sure we had plenty of options and gave us a lot of elbow room to make up our mind. They were very helpful with us and offered some pretty reasonable deals. Delivery team was fantastic. Young fellows were happy to do their job and just very efficient.

Our experience with La-Z-Boy was good except for one problem but they corrected it. The chair wouldn't fit in. It was a console loveseat and the console wouldn't fit through the door. So we took it back to the store and they made a correction. They gave me one that would fit. Everybody was very kind and very friendly, and they worked well with me. I had no problems at all. The quality of the items is very good, as well as the delivery team both times that they had to deliver. I had no problems at all. I recommend La-Z-Boy.

We recently purchased a sofa, loveseat, recliner and ottoman from La-Z-Boy. This is our first La-Z-Boy purchase and so far, we're really happy. Everything went smooth as expected.

Searched far and wide for the perfect recliner. Thought I found it at La-Z-Boy. Oops, want a different color? Wait 8 weeks. Willing to settle for color in stock? Oh, it will take a week to get that delivered (in stock means?). Oops, need a defined delivery window? We don't do that but schedule it, see if it the time works out. Oh, you need it in the morning? We can only came in afternoon. Oh, you want to reschedule? You'll need to call the store. Reschedule delivery? Will take another week. I talked with at least 5 people throughout this transaction all of whom were determined to "teach me about the store's policies" rather than respond to my needs and preferences as a customer. I finally just canceled the order. Guess I never will get that chair!

I’ve recently purchased a sectional from La-Z-Boy. I bought one from them back in ‘93. That one went with my ex-husband. But as far as I know from my son, he still has the couch. My friend had a La-Z-Boy sectional as well and she loves it. It’s well built.

I love what I got from La-Z-Boy. The salesperson was wonderful and I'm very pleased with the product and the delivery. Everything was handled very professionally.

I’ve recently purchased two sofas from La-Z-Boy. We bought a chair from them 10 years ago too and now we needed a new couch. Sales representatives were great and very nice. The delivery team was very professional and quick. The quality of the furniture is very good. We love it.

I've recently purchased a sofa, recliner, chairs and an ottoman from La-Z-Boy. I bought my other one 7 years ago and bought more furniture 2 months ago. Over the years, I bought different things from La-Z-Boy. The quality of the products are very nice. Their sales representatives at the gallery and the delivery team are absolutely wonderful. They were all just spectacular from the time I walked in the door to the time I got the furniture. I would recommend them.

I recently purchased a sofa, ottoman, and recliners from La-Z-Boy. We've had La-Z Boy on and off for 26 years. Their sales rep at the gallery was fine. We're very happy with the quality of their furniture. We also had a good experience with the delivery team. They came in when we were moving all our furniture, too, so it was kinda hectic and they did fine. Also, Diane from La-Z Boy worked with us and we got what we wanted and we're very happy.

I bought my first La-Z-Boy recliner back in '85 and I still have it. I recently bought a new one because I was looking for a leather recliner to go in the living room. La-Z-Boy does an excellent job. I have checked out quite a few chairs and La-Z-Boy's products are very well made and very sturdy. Especially with the recliners, you can feel that other products are a little wobbly but this one is very sturdy. It's not the most comfortable chair, but it's the color of leather I wanted. After the purchase, we decided to pick it up because the delivery is expensive. Our experience went well.

We recently purchased six recliners because we just needed to replace some old and aging furniture. The sisters love the new recliners. They're very happy with them. The sales representative who helped us at the gallery was excellent. He's very, very good and helpful. I called them one time because they said five were gonna be delivered. And I said, "Where's number six?" Well, there's some malfunction and they had to send it back to the factory so that got delivered at a different time. But it's all been very good.

BEWARE. The leather they use doesn't hold its dye!! Within a year the chair will have the distressed (worn out look) on parts of the chair. They replaced the distressed (in their words dye loss) that happened within the year warranty but nothing thereafter. Instead they will have a unhappy GM leave you a message you can hardly understand saying you can pay $70 and they will come out and tell you how much you will have to pay to replace even though they admit the leather and dye is substandard and didn't hold. VERY UNHAPPY WITH PRODUCT!!! Thought I was buying quality, not so!

We recently purchased a sofa and power recliner from La-Z-Boy because we've just moved. The sales representatives at the gallery were exceptional. They're very attentive, very helpful and not pushy. Spent a lot of time with us on that visit. The saleswoman who helped us was the one who made the purchase happen for us. We liked her personality and her kindness and I would like her to be commended in some way. We've been to a lot of stores and even saw the same furniture somewhere else, and it might have been a little cheaper for the same item but we went through her because she was the initial person we went to and she gave the best customer service. Also, the delivery team who brought our furniture was quick and efficient.

We've recently purchased a sofa, recliner, tables, and some accessories from La-Z-Boy. The sales representative at the gallery was very helpful and they sent someone out to actually survey the area and come up with an idea of what will fit and how it will fit, like with a layout plan. Delivery was pretty helpful too. A piece of furniture has been damaged and the delivery guy did not even put it on the truck because of that. He was like, "Hey, it's damaged. Let's call this number and they should set up a way for you to get a replacement for that particular item..." It wasn't much of a problem and we really like the sofa couch and the recliner.

We recently purchased power recliners and a sofa from La-Z-Boy because the old ones wore out. The salesperson that we talked to was the best ever. Our new furniture looks and works fine. The delivery team brought it in, set it up and left. Just as we expected.

My husband and I brought La-Z-Boy Recliners several years ago. This past July our basement flooded and there went our chairs. We did not go anywhere else but to La-Z-Boy to get new ones. We really like La-Z-Boy.

My niece told me I need a PowerLift. The quality is excellent. The cost was reasonable. The delivery team was really good. I’d go back there again.

I’ve recently purchased a recliner, a chair, and other accessories from La-Z-Boy, some of which I haven’t gotten yet, though. I have received everything but the rug. This is my first purchase from them. We purchased new furniture because my husband was having trouble sleeping. He’s getting old and he’s got aches and pains, and he’s sleeping in the chair most nights. And I figured an easy recliner would be much easier for him to sleep in. As far as I’m concerned, the only decent one around is La-Z-Boy so that’s where I went.

We paid over 3000 for microfiber couch and loveseat with reclining seats. The cushions lost their shape. The board on the footrests squeak, and now has permanent footrest dents. We shopped around for long time for the right pieces, and decided to spend extra $$ for what we thought was the best in quality. Now our pieces look odd, since we sit in the same seat, and one side is decent and the other, looks like it's 10 yrs old! The back also sags and has lost its cushiony feel and look. Hope this helps.

I've had La-Z Boy for a good 30 years in my home. We purchased a new recliner because we moved. Their sales rep at the gallery was excellent. The quality of their furniture is very good. It's not too expensive or overpriced. We really like it. Their delivery team was fine, too.

Ordered sofa and two recliners in July. Received them finally in September. Sofa cushions shabbily made. Waited two weeks for company rep to look at cushions. He ordered replacements which, as just notified, will not arrive until November 7. Store manager got argumentative about being questioned about the length of time required to receive product and address issue with product. I will not order another La -Z- Boy product.

I recently purchased a power sofa, loveseat and recliner from La-Z-Boy because we moved and just wanted new stuff. At the gallery, Chaz was very pleasant. He knew when to try to help but also when to back off and give us time which I really liked. He helped us even connect with the designer, who was very pleasant, knew exactly what I was looking for and was able to research quickly. We had some questions about the color of the chair so it all worked out very well. The delivery team was efficient, very polite, clean and fast. We like the quality of the items. Everything is good except for the loveseat where one side isn't going down all the way. I did mean to call about that because I know I bought the warranty. I would recommend La-Z-Boy.

I was over in Monroeville at Starbucks and I saw they put a new store over there so I went in. I was with my sister because she was in the market for furniture too. We got to looking around and they came up and informed us that there was a decorator. He could help us measure, it happened to be a gentleman who measures the size of the room and help us decide and visit the house. It was a wonderful experience. She and I both did it. I’ve purchased a sofa, recliner, tables and other accessories. It’s my first La-Z-Boy purchase. We did our game room over and I wanted new furniture. Quality of the furniture is wonderful. One cushion of the sofas had a foam that did not fit into the cover properly so I showed him when he came. He looked at it and help me put some things around and made a phone call and they got back with me. They made me a new cushion and sent it. It's perfect. I had the furniture delivered. It was for back order so everything came at one time and they delivered it. They came four days later, checked everything over and helped me hang some pictures and it was wonderful. It's a good service for busy people. Overall, I’d recommend La-Z-Boy.

I needed a chair that fit me better. I looked at other manufacturers but the La-Z Boy recliner had more of the support that I needed for my back so I bought it. It was on sale. When they delivered it, they were right on time and they were very nice. They moved the old one for us and put in the new one. It took maybe 10 minutes but it was perfectly done.

We went to look for a sofa bed in the La-Z-Boy store. We got the sofa bed. We're happy with that. We haven't slept on it yet, but we're happy with it. I saw a chair and I went over and I sat in it briefly. I thought it's wonderful and so we ordered two of those. I waited a long time for my chair and I'm just trying to recover with my broken femur bone. I've been really excited waiting for it to come, and then phooey!

We went to the La-Z-Boy gallery and the first girl that we got was excellent. I believe her name is Melissa. She explained everything as opposed to the second girl (we came back a second time, I wasn’t as happy with the other one). Anyway we purchased a chair but we really didn't want it. We got it here and we didn’t like it. It hurt my wife’s back. So we called up and got a hold of Melissa and finally got the chair exchanged. She was really good. Her and the manager. The chair we got now is fine. It's a power recliner (my wife has back problems so we needed one with power) and we got a good deal on it. Price is a little higher than other places but it’s a much better chair. We got the extra protection on it and everything and it seems to be working well for my wife. It’s more comfortable for her. The only thing I didn't care for was that we were charged extra delivery charge. I also didn't like that the delivery guys who brought the first chair were rushing us to get signed, because I think we were the first delivery. The second one, however, the ones that picked up the other one and delivered the new one were great.

We bought a new home and decided to purchase a sofa, a sleeper sofa, and a couple of chairs from La-Z-Boy. We had a good experience with the sales rep at the gallery. Their delivery team was okay. We did have a couple of nicks in the walls from trying to get the sleeper sofa into one of the rooms. But other than that, everything went well.

Our old recliner was getting worn out and needed a replacement. So we decided to purchase a new recliner from La-Z-Boy. I think the quality of the furniture is wonderful. The cost was more than what I wanted to spend, but I feel that it’s a fair price for what we got. The sales representative at the La-Z-Boy gallery was fine. He was helpful. He directed us around the store to the different types and price ranges. And then he let us wander around on our own so we could try them out. The delivery people were also wonderful and very helpful. They were right on time when they said they were gonna be. They called ahead of time so we were ready for them. It was great. Overall, we had a very good experience with La-Z-Boy. I would do it again.

I decided to purchase a new sofa, chair, ottoman and other accessories from La-Z-Boy to replace my old furniture. I’ve had La-Z-Boy furniture in my TV room, as well as two other recliners. So far, the quality of the new furniture seems very good. I also thought the cost was good. My interactions with the sales reps at the La-Z-Boy gallery were very good. Everybody was wonderful. The delivery team was also very good. They took their shoes off and placed everything. One thing I was very pleased with was when Tyler came out and placed the artwork I bought on the wall for me. I was very impressed with that. Plus, he checked all the furniture when it came and looked at the quality and workmanship.

Our old furniture was on its way out. We needed an upgrade, so we decided to purchase a chair, sofa and ottoman from La-Z-Boy. I had no problems with the La-Z-Boy salespeople. They were great. I even paid off the furniture over a month before they delivered them. My problem was it took too long before they were able to get the furniture to us. They didn’t have the couch that I had ordered in the color I wanted. At first they told me it was only gonna be 4 to 6 weeks, and it ended up being almost 2 months. That was the big disappointment. I had to call them 2 or 3 times, and they would tell me, “No, it’s not in yet.” On the other hand, I like the chairs. They’re very comfortable. I have no problems with them.

La-Z-Boy recliners are made to fall apart. The handles are placed so low to the ground that you have to lean over the arm to deploy the foot rest. Utilizing the foot rest as the chair was intended results in the arm becoming disjointed. Although the particle board parts are free for replacement the customer has to pay $50 an hour for someone to replace it. From the first to call to the repair finally being concluded is about and 8 to 10 week process. The customer service isn't there, customer satisfaction is not of concern to them and their product is a joke. Don't buy La-Z-Boy, it is pouring money down the drain.

We had La-Z-Boy furniture in our home for a long time. I just purchased two recliners and so far the quality is good and I don't have problem with the cost. The sales representative at the gallery were fine. We were happy with them. The delivery team were fine as well. Everything went well.

This is the first La-Z-Boy purchase we made. Had a great experience with the sales rep at the gallery. He let me walk around the store, pick out what I wanted and didn't push anything. He just showed me what was available. We bought a power recliner, which my wife and I brought home (we live about 40 miles from the store and we didn't want to pay delivery fee) and set it up ourselves. Setting it up was really harder than they showed us and I thought it's probably a little bit easier than it was. But we finally figured it out. And now I'm using it, getting up and down with the buttons a lot, because you have to, to get out of the chair. So I'm hoping it will hold up. We did buy the extended warranty, so I've got no problem with that.

I purchased a recliner from La-Z-Boy because of my age, my body needed something comfortable. It's very pricey but I like the quality very much. The sales representatives were very good and very helpful. The delivery team were also good.

My husband and my son-in-law picked the TV console together from the warehouse and wasn't aware of the scratch on it. But we love what we purchased from La-Z Boy. I like the furniture pretty much. I like the style, and it's not cheap. It's a good make. Dealing with their sales rep was really good. They're good people and nice to talk to.

I’ve had La-Z-Boy furniture in my home for the last 20 years, and I thought my new house needed a new sofa so I recently purchased from them. The quality is pretty good that’s why I keep coming back to La-Z-Boy. However, I did have a tech come by because it looks like the arms may be a little bit loose or there’s too much fabric. I told them I’d give it a month and then give them a call back if it turns out to be true. My interactions with the sales rep at the La-Z-Boy gallery were very positive. The delivery team was also extremely good.

I originally purchased a sofa, loveseat and chair on 8/15/14 from a Houston, TX area store. I received the sofa & loveseat on 8/27/14. The chair would separate because it was upholstered, thus a "special order". I was notified the chair was ready to be picked up, but that I would have to pay an additional delivery fee (separate from the one I already paid for with the sofa and loveseat) so we decided we would trek across town and pick up the chair.

We purchased a La-Z-Boy recliner in December, 2011. We were told that the surface was leather. After about two years, we noticed flakes coming off the surface of the covering. It appears that the surface material actually consists of ground up leather glued to a fabric, which they call bonded leather, and the glue has failed in large areas. The recliner has been subjected to only normal use and has been cleaned only with a damp cloth. We contacted La-Z-Boy and sent them photos of the problem areas per their request. They refused to help because the recliner surface was warrantied for only one year. The photos show what the leather recliner looks like after 2-1/2 years.

I had twins and needed something that I can sleep in and rock the babies in so decided to purchase a recliner from La-Z-Boy. I love the quality of their furniture and the cost was perfectly fine. The sales representative at their gallery was great. She was really fantastic; she showed me all my options. The delivery team was quick and professional.

My old furniture was uncomfortable so I decided to buy a new one. The sales rep at the La-Z Boy gallery was helpful. I'm on the fence about the quality of their furniture. The cushion flatten out, and I have to keep flipping them. So I flip them on like everyday. I wasn't expecting that. Their delivery team was very prompt. They wanted us to take the door off and take my stuff off on the back wall so that it wouldn't get scratched, so we did that. I felt they could have told us that sooner especially when you have to round up your grandchildren. The guy that seemed to be in charge wanted to make sure that I looked at everything and signed off on it that there was no damage.

We had our furniture for several years and it just wore out. We were looking for something more quality related so we went to La-Z-Boy and purchased a sofa and a recliner. The sales representative at the gallery was good. I have a specific requirement for high back furniture so she had to sit down and test things out based on my height requirements. We picked out the stuff and the materials and it went really well. The quality is pretty good. There's a couple things that we're concerned about. One, the thinner recliner didn't come with the pole release. They sent out a warranty guy and he brought the pole but didn't bring the latch release. Then they shipped the part to the house and it was the wrong part. So I just got on the phone today with the warranty company, and they're sending up the correct part. The delivery team was great. They helped us move the old stuff out and their new stuff in. The only concern I have is about the center recliner and the left side recliner on the couch. They don't seem to be tight like the other two sides. The guy that came out to work on them tightened them up as much as they could as far as the latches go.

I've recently purchased a sofa, chair and ottoman from La-Z-Boy to replace old furniture. It's a bit pricey but if you want quality you need to pay for it, so hopefully the investment will pay off and the furniture will last a while. Our interaction with their representative was positive and the delivery was fantastic and very professional. Overall, it was a very positive experience.

I recently purchased a La-Z-Boy sofa and recliner for a new house. I've had La-Z-Boy furniture in my home for five years but this recent experience really turned me off to the effect that I probably will never buy another La-Z-Boy product again. I didn't get what I was told was going to happen. They were supposed to give me and deliver an area rug at the same time that they delivered the furniture, and they did not. They forgot it. So they wanted to charge me for going and picking up the area rug even though I was going to pay them for the delivery. The salesman wrote my information down wrong and my names spelled wrong. The other part that was bad was that the furniture had a tear on it and it took forever to get the furniture fixed, to get the thing taken care of. They tried to take the furniture and not fix it. They didn't want to service that. It was just a total bad experience all around.

The furniture that we had was looking worn. So, we purchased a sofa, chairs and other accessories from La-Z-Boy. We actually went into another furniture store, but didn’t like their things. Then, we saw a print ad that showed more modern furniture from La-Z-Boy. So, I told my husband, “Before we go home, let’s just stop in and see if there was anything." We were pleasantly surprised by the modern selection of designs that La-Z-Boy had. Having a style that offered the convenience of raising your legs, and was modern and not bulky, made a big difference. Plus, we felt that the quality of the furniture was superior to what we had seen in neighboring department stores and other furniture galleries. Our interactions with the sales reps at the gallery were excellent, particularly the professionalism and aesthetic sensitivity of the salespeople at the local branch. It made a tremendous difference that they offered an interior decoration service where the person came out to your house.

I bought the chair because my husband needed a new one. He wasn't comfortable with the old one. My experience at the La-Z-Boy gallery was wonderful. Everyone was very nice. But we weren't happy when we found the hole on it, but we're happy with the man who came out here. He's very nice and he said these chairs cost a lot of money so there's no reason why we should have to have something like this. He said they'll fix it, took a picture of it and said they will put a new arm on it. So as soon as we receive the arm, we're supposed to call him and he'll come back and take care of it. We really enjoyed doing business with them.

I recently purchased a power recliner from La-Z-Boy because our old one was shot. My experience has been positive from the sales rep at the gallery to the delivery team.

I purchased a recliner in the Plymouth MA store. Mind you I was there several times before I made this purchase (A big purchase for us). I was helped each time I went in they were all very nice when they are trying to sell you something... Always ended up back at this recliner... It has 3 pillows on the back of it. I sat in it, I reclined it and sat for awhile...ordered it.

We had lived in a new house for the past four years and wanted to get a feel of the house before deciding on the kind of furniture that we needed. I recently purchased a chair and a half, an ottoman and a sofa from La-Z-Boy. The couch that we were replacing with the La-Z-Boy chair was actually a new piece of furniture in that room. We’re very happy with the quality of La-Z-Boy furniture. It was a good deal. We have two La-Z-Boy chairs that we bought from a different store that we’ve had now for 15 years and we love them.

I've recently purchased a sectional, ottoman chair and other accessories from La-Z-Boy for remodeling. The representative was awesome. She was creative and very eager to helps us pick out our designs. The quality of the furniture is very good and they're very comfortable. Cost is not bad. It seems pretty competitive. I thought it was a little crazy but it's really comfortable. It's really nice so I can't really complain about it. But we opted for delivery and it took over 6 months to get our furniture so we were extremely unhappy and we will probably never buy from them again. It was numerous phone calls, letter to the Better Business Bureau and the whole thing. I was very, very frustrated.

In June 2014 we purchased 3 Rowan style recliners. 2 of the recliners, which are in the same room are the XR remote and one is manual in a different house.. All 3 chairs have the upgraded cushion and upgraded fabric. Before we made the final purchase we went online to view the video description of the PowerRecliners especially the XR which is remote. The video on www.lazyboy.com and Lazy Boy brochures clearly state that the back and leg rest operate independently.

For 14 months I had a place to rest on those days that my knee and back pain were stabbing through my body. Sept 24th as I was sitting (in the recliner) and using the control to close it (return to neutral position) the foot rest power extender broke (causing the foot rest to fall) giving me a horrible jolt and a broken recliner.

I recently purchased a power sofa and recliner from La-Z-Boy because I wanted to update the looks of our living room. Their reps were really good. But I'm having a material issue with the recliner. I'm not exactly sure what it is but it's almost like there was less material on one spot. It's not closing properly so I need to call them and have them probably get it.

LOVE my new furniture and Traci :) I could not have picked anything without her. She was awesome and figured out my style and worked with it to make awesome selections.

We have purchase a new recliner from the Strongsville Oh. Store. When it was delivered the power supply cord had been severed, so the delivery men contacted the store and they advised the men to return it to Columbus for repairs. We did not have an issue with this, we do however have an issue when the company rep. tells us one week for repairs, and we do not hear from them for two weeks. We waited two weeks then contacted the store and they told us they would get back to us which never happened.

My first La-Z-Boy purchase was around 10-15 years ago. Recently, I purchased a recliner from them because my old recliner was not good anymore and was falling apart. So far I am happy with the quality but I'm upset because it’s not functioning the way I wanted it. I'm still trying to figure out if there are some adjustments that need to be made or I have to have someone come out to take a look at it. I also feel that the cost of the furniture is high.

I recently purchased sectional tables and accessories from La-Z-Boy because we're redoing a room in our house and we wanted all new stuff in there. The sales representatives that we worked with was great. They were extremely helpful. The furniture will be delivered to us on Friday.

The sales representative at the La-Z-Boy gallery is really good. Even the delivery team were good. The quality of the furniture that I bought is okay, but it's not as good as I thought it would be.

I had La-Z-Boy furniture in our home for about nine years. I recently bought two recliners from the gallery because the spring broke on one of them and we wanted to update our furniture. The sales representative that I talked to was real good. I'm real happy with her. The quality of the furniture is excellent and it's sold at a reasonable cost.

I recently purchased a power recliner from La-Z-Boy. I picked it up from the gallery. When I put the chair together, it had a plug that was busted but they already sent me a new top for it so there's no problem.

Buyers beware.....just because it is La-Z-Boy does not mean it is quality. My raisin colored sofa transfers color onto light clothing!! Getting the run around from customer care as well as the Mentor location. They did tell me they would replace the sofa. However, each and every one of their red/maroon/plum fabric swatches transferred color onto my white towel. Now mind you if I want to spend an additional $400 or $500 I may be able to get a sofa that is not defective. Very unsatisfied with the entire process. The manager at the Mentor location doesn't seem to want to be bothered by this. Perhaps she is solely commission driven. Very sad since this was a purchased I was thrilled with and thought I was getting the best of the best.

Purchased a new recliner at La-Z-Boy. Quality is good. Price is good. The sales reps at the gallery helped us a lot. They were very, very efficient.

We recently purchased a recliner from La-Z-Boy. The first salesman we talked to was very nice. He explained everything; he spent a lot of time with us and showed us, and we didn't make up our mind until the next day. He wasn't there the next day; it was his day off unfortunately so we got this young lady. She was okay; she just wasn't as pleasant as the man was. We went back weeks later just to check the color that we got. I didn't think it was the same color that was in the store. The first salesman was there again. Much as we enjoyed him, but we were kind of disappointed he wasn't there to sell it to us.

In the past, I have paid around $400.00 for recliners. I chose to move up in quality and comfort, so I thought, by purchasing a $1200.00 Lazy Boy Recliner. What a false impression I had. Lazy Boy is very uncomfortable; it wobbles; and it's plain poor quality. The leather has faded. The salespeople were pleased to make the sale, however, they don't want to hear from you after the sale. I shall avoid Lazy Boy in the future. Hope my comments will aid in your decision.

I've had La-Z-Boy furniture in my home for the last 20 years. Recently purchased a new recliner and the sales rep I talked to was very helpful, very nice. Everything went very smoothly.

My husband and I were in La-Z-Boy in Barrie to purchase a new leather unit. The sales woman told us that it would be "4 to 6 weeks to be delivered" and we were excited because we had mentioned to her that it was important as we were having out of town guests. She said no more than 6 weeks. Terrific ... That was on August 8th. It is now October 1st with no follow-up call, nothing. My husband called the manager two weeks ago and he was told that it would be 6 to 8 weeks but he would try to rush it... Still nothing!

I recently purchased two chair-and-a half and ottomans from La-Z-Boy. I have had La-Z-Boy furniture in my home for 6 or 7 years so when we wore our furniture out, I decided to buy new ones. They got a good-quality deal.

We purchased a la-z boy recliner, we bought the extended warranty. The head rest was flat, they put more filler in, that lasted a couple of months. They will not refill it again. They also had to replace the foot rest. The arm of the chair had to be filled. They said I had to pay $75.00 to have the head rest fixed again. I shouldn't have to pay for a new chair that wasn't properly made!

Was told parts were covered for lifetime when we bought this La-Z boy recliner 4 years ago. Today the repairman said we had to pay for parts, springs, etc. cost of $190.. Already had the recliner in for repairs twice paying $110 each time. Tech insisted we take recliner elsewhere. La-Z boy's do not last as advertised and is a scam company. We have 3 La-Z boy recliners. La-Z boy company will never see another penny of our money.

I bought this chair, and other furniture in 2-8-2012 and it wasn't long before it started to crack and then flake. I reported this to the dealer where I bought this sometime around end of the year 2012. No I didn't write down the date so I guess I made that mistake by not reporting directly to La-Z-Boy myself. I finally sent pics to the dealer, then they said it was too late. Then I sent pics to La-Z-Boy also and they took the dealer's side. This chair is now 2 years old and looks like this. Unusable!

We just moved and decided to purchase our sofa, loveseat, chairs, tables and other accessories from La-Z-Boy. The sales representative at the gallery are all very helpful and friendly. We haven't had any problems with anything. Their delivery team was great. They were quick and nice. I did like where they came in and did the design of our living room with the pieces we were interested in to see how it would look, and with different colors. Everything's good except for one rug that has a bunch or ripples in it. It won't seem to go out. But I talked to the gallery and they're supposed to exchange it and call when the other one comes in. I just didn't ask how long that takes. I definitely recommend it to friends. I've told a lot of people where we've gotten our furniture.

We made a HUGE purchase of furniture less than a year ago, bought the extended warranty as well. The love seat is squeaky on the one arm (loud) and the fabric, it is dark green is showing purple throughout? We have not even paid this furniture off yet, and are very disappointed as we "upgraded" to this line of furniture within the store.