La-Z-Boy Furniture Galleries Reviews

I bought a La-Z-Boy about five years ago from a furniture store that was going out of business, and that was the first one I had. When you have back and neck troubles and lay on the sofa and watch TV, then you’re so sore when you go to bed and you can’t sleep. I got a La-Z-Boy and after that, I never had the back and neck problems laying on the sofa and when I go to bed, I can sleep. So as soon as my La-Z-Boy was dying I thought, “I have got to go get another La-Z-Boy.” So I went and bought two. They were on sale and I got such a good deal.

We are loving our new leather reclining chesterfield, loveseat and our custom fabric recline chair! The sales staff was friendly and knowledgeable.

The quality of the product was really emphasized when I purchased 2 La-Z-Boy recliners. Within one year the leather was showing wear but I didn't immediately return to the store, so there was no warranty. See pictures of chairs 6 year later. I can only guess where the leather covering was made. I called La-Z-Boy and told them about our chairs. They told me I should wipe them with water and mild soap which I have been doing on a regular basis. Then they told me I should be using distilled water for cleaning because it may be the chlorine in the water that was damaging the leather. There are holes in the leather. I'm not buying their excuse since there would not be significant amount of chlorine in a damp cloth to destroy good quality leather. Buyer Beware!

Power Recliner Loveseat w/ cons. 2 Power Rocker Recliners.

My brother wanted a new sturdy chair where he can get in and out easily, so we decided to buy La-Z-Boy chairs. We like shopping there. Their price is reasonable and we dealt with a sales rep who was knowledgeable about the products. They had a lot of good stuff. No one pressured us and now the chairs we picked arrived with no scratch. It was a good experience.

I've had La-Z-Boy for 15 years now and recently, I was looking for a different style so I bought a sectional, ottoman recliner pillows and a chair. The sales reps were all good and the designers were helpful. It was a good experience.

I love my chair! My experience at the store was good. The salesman I dealt with was courteous and knew his product. He was not high pressure.

We purchased 2 pieces of furniture in the fall of 2015. We replaced a recliner with a smaller one that fit our needs much better. Then we decided we needed a smaller sofa as we live in a small. We looked at several other furniture stores. We went back to La-Z-Boy and the perfect sofa to compliment the recliner and fit our small room.

Date of purchase, 10/24/14. Chair was actually delivered on 12/18/14. A spot appeared on back of headrest and that was repaired. We later noticed the arms of chair started to show the backing of fabric through the surface. We feel the fabric is defective or extremely poor quality. After spending over $1600 - we didn't expect the fabric to show wear after ONE year! Got no help from Clearwater store. Corporate headquarters said it was independently owned!!! Headquarters said they would send us arm covers. We received foot square pieces of fabric that don't stay on arms!

My husband and I stopped in because due to health condition I cannot sit comfortably with my feet dangling and now have trouble pushing the foot rest down. My husband's La-Z-Boy chair is also getting worn. I found a chair that my feet touched the floor when I sat and had push buttons for the footrest! So we decided to get two chairs. Mine was delivered today and it will take six weeks for my husband's as we wanted matching fabric. The chair delivered to me is not fitted to me like the chair in the showroom. My feet dangle. My husband wanted heat and massage. When we got home we noticed that my husband's chair is push button footrest also.

We were very happy with our sales representative, Donna. She is very knowledgeable about details we asked and helpful throughout the process.

2 recliners and a love seat. Love them all!! Great experience. Delivery a little expensive but love my furniture. Thanks.

We were very pleased with the sales representatives of La-Z-Boy. We had a designer help us, too. They did a nice job. They spent a lot of time with us looking at everything and helping with colors. The delivery people were excellent and very polite. The only thing is the items were really expensive even on sale. It was way more than I would've thought I was going to spend.

The swivel mechanism in my recliner had gotten a little stiff. One call & repairman replaced it & it works great now.

When my son moved out, we gave him a lot of our old furniture and we decided to buy new ones from La-Z-Boy - an ottoman pillow, tables, cabinets and accessories, rugs, sleeper sectional and a recliner. The sales reps were helpful, knowledgeable and was able to find a common ground. My husband and I were on two different pages and having a consultant come to the house helped to have both of us in the room. They listened to us well. Our only concern is the timeline from start to finish. We had an appointment in the showroom. Then, we had an appointment at home. Then, we went back to the showroom again. There's a lot of time between each one for scheduling. Still they're great and I'm happy with everything but we started this process in the beginning of February and I don't think we're gonna have the furniture until May. We are at the waiting period and they told us that it would take six to eight weeks. But so far, so good.

My wife and I purchased a sectional from La-Z-Boy about three years ago. We went to the store with the intent of getting a leather product, but the local sales representative made a persuasive pitch for their reconstituted leather option called RENEW. She convinced us the product was a "more sustainable choice" and "even better than leather". I should mention that we were not looking for a less expensive alternative to real leather, but there was a small price advantage, so why not?

I've purchase La-Z-Boy sofa beds in the past and been very satisfied as I am now with the product I purchased. My problem was with the store lighting which was too yellow to allow me to determine exactly what the fabric color was which, in turn, made it difficult to feel entirely comfortable. The sofa turned out to be a perfect color!

It has been a few years since my purchase but the Pembroke Pines, FL store reps were very helpful, friendly and when I would call about something, very professional. I use the recliner the most, fall asleep in it at night watching TV, very comfortable. I would shop there again as opposed to Rooms R Us where they are always very rude to single woman. Good Quality for the price. Delivery was flawless, they came on time etc. and were very professional. Very happy with the Brand and the people who represent them.

It was a pleasant experience. They showed us different types of chairs & the different fabrics. They were very helpful & we enjoyed the rocker recliner. Thanks.

Rocker recliner - As always, excellent product.

Although we are happy with the product (Sofa, Loveseat and Recliner), La-Z-Boy took OVER THREE MONTHS to deliver these items. Absolutely unacceptable! That said, the items arrived in excellent condition and again, we are very happy with the furniture.

My doctor said that I needed a Lift chair so a La-Z-Boy was bought for me. We went to a La-Z-Boy store where Suzanne, my daughter-in-law, is a sales rep and purchased the Lift chair from her. It's beautiful and I love it. I'm 5'0" and weigh about 120 lbs. As soon as you walked in, there were girls there to see what you needed. Suzy made me try different chairs until we found one that was small enough and would support my neck, lower back and something that would not make my legs way stretched out. It was paid for on a Saturday and delivered on a Tuesday. The delivery team was very courteous. They even showed us how to move everything up and down and also made sure that it wouldn't hit a wall.

Bought a cool oddly shaped tray. When I looked at it at home, I noticed it was missing a leg and not balanced. I called the manufacturer, Palecek and found out that La-Z-Boy's sale price is much higher than Palecek suggested retail price. I called La-Z-Boy and they said it was an "as is item, clearance" it was only 20% off. So after digging deeper, it appears that all items (trays, bowls, statues, decor pieces) even if bought at full price are considered "as is". So basically everything in the store is always clearance and final sale even if you get no discount. I will not return as they ask premium prices with flea market service. When I spend money, I do like good customer service, that's what motivates me to return. The store did finally offer to take it back, but I don't like pulling teeth. Hope this helped.

There was some confusion on the color fabric ordered but was taken care of quite satisfactorily. Am grateful for help from store manager Rebecca and others involved. Great delivery men also. Love recliner and power couch. Beyond expectations.

The furniture I bought was reasonably priced, arrived very quickly, and is the most comfortable pieces of furniture I've ever bought. I would highly recommend them to anyone who wants to buy quality furniture!

We've had La-Z-Boy furniture in our home for fourteen years, and recently, I got recliners and a loveseat from them. We had one piece of the furniture delivered, however the delivery price was too much. But other than that, the quality of our purchase has been good so far. I am hoping it's like the old La-Z-Boy stuff. Overall, it's been a very good experience.

I absolute love my furniture! I loved my experience at the Monroeville store! They were helpful and patient! I was there for hours. It was my first experience buying at La-Z-Boy. I will never go anywhere else! The best quality and warranty! Love my furniture!!

We love our La-Z-Boy recliners. We have tried a couple different brands, but nothing compares to LZB for comfort and quality. We are finished shopping the others and are ready to sign up as LZB customers for life!

We bought a swivel reclining chair in 2011. A month ago they sent a survey asking how it is. That's fantastic! Usually a company asks within a month which is good for initial happiness but useless for durability. Our chair is still functioning and looking good. We also have a La-Z-Boy reclining leather chair passed to us from parents which is about 30 years old and it, too, still functions and sits well. We live in Germany now and brought the newer chair and everyone that visits loves it. La-Z-Boy, you have demand over here! The furniture options here are NOT comfortable.

I wanted new reclines and also noticed that my stuff was getting worn out, so I purchased new furniture from La-Z Boy. I had their designer come out to the house, and she was excellent and very helpful. I really appreciated that. Moreover, I had a pleasant interaction with their sales reps. So far, everything has been great with La-Z-Boy.

Love the Gordon stationary chair. Delivery was on time.

This is a fabulous sectional sofa, perfect for my space and a great match for my separately purchased La-Z-Boy multi-color print fabric recliner chair. I really like the comfort and resilience of the optional high quality cushions. The heavy-duty turquoise upholstery is beautiful. Kudos to the helpful staff in my local store!

Chair was delivered 11/11/15. Chair broke 11/21/15. Contacted store on 11/29/15. Told to call customer service the next business day. Called 11/30/15, but technician was not available until 12/10. Technician said parts had to be ordered and should take about 4 weeks. Called Customer Service on 1/20/16 and was told parts were in. Appointment scheduled for 2/1/16. No technician came, so contacted Customer Service again on 2/1/16 and was told no appointment had been scheduled. Also was told that some of the parts were not in, but they would send an email to check on status. Was told that they should have a response in 5 days and would call me. On 2/17/16 I called them and was told that there was no response to the email and that they would send another. I asked to be contacted in 48 hours about the status of the parts. To date I have heard nothing. I don't think it is realistic for me to have a new chair that is unusable.

We just love the sectional we bought last year. It looks just like leather, is very comfortable and still looks the same as the first day we had it delivered. I must also say the staff at the Bollingbrook store were extremely helpful, personable, knowledgeable and went out of their way to make sure we were satisfied. Many thanks.

Emily really likes our apartment now. The couch fits well, and she really likes it. The sales rep, as well as the guys that brought it in were nice. Everything was good with La-Z-Boy.

I special ordered a replacement couch for our family because our old couch was actually causing pain/discomfort for some family members (it was almost 15 yrs. old!). The salesman that assisted me was patient, knowledgeable and guided my choice of fabric based on our talk. The delivery was prompt as promised and professional. The throw pillows never arrived with the couch, but the salesman placed an expedited re-order immediately (no charge for UPS delivery to my home). WE LOVE OUR COUCH!!! THANK YOU.

I really like the power recliners I got. The salesmen were very helpful in explaining how they worked & the benefits they provide. I suffer from back & neck pain & I LOVE the neck & back support option adjustment... as well as the multiple foot, seat & back adjustment options. And I have been so comfortable at times that I almost fall asleep while watching TV.

We looked at several stores before looking at a La-Z-Boy sofa. Our salesman, Harry was very helpful. He showed us several different types of sofas (based on the type of arms we wanted) and many custom fabrics we could use on the sofa we chose. When we finally decided what we wanted, he told us we could borrow a sample of the fabric when we were looking for rugs to also order. He even ordered us a small sample we could keep. He was a calm, experienced, understanding salesman. I would say he made our buying experience wonderful.

La-Z-Boy is the most comfortable sofa I've ever owned. The sales rep at their gallery was very nice and informative and the delivery went perfect. The guys were very professional when they came in, took our old sofa out and put the La-Z-Boy in. My wife and I are very happy with our new sofa so the cost was well worth it. It was a good buy and I really enjoy it.

Vicki was outstanding with her help for furniture selection, colors, and design/layout. Mary offered excellent, professional help coordinating our order, facilitating our work with Vicki, and more. We are so happy with our new room...it is the nicest in the house!

When we needed an extra long chair for my husband we went to La-Z-Boy. We found just we wanted and could not be happier with the style, quality, and service. We have, and have had, several LZB recliners, and to me, this is the only choice.

Chair repair - All problems were solved quickly and to my satisfaction.

We've had La-Z-Boy furniture at home for 25 years, and my husband wanted new ones. La-Z-Boy had a sale so we decided to buy 3 recliners and a couch, and we've had a very good experience.

I purchased two La-Z-Boy recliners. The representative was very pleasant, courteous, patient, and eager to find what I was looking for. She spent time explaining the fabric and construction and color options available. I was also very pleased by the fact that the delivery time was less than anticipated. The delivery personnel were fast and courteous and placed the chairs specifically where I wanted them. In total, it was a rewarding experience and I would definitely recommend them to anyone! Love my La-Z-Boys!!

I ordered a reclining loveseat over the internet, & through the local store. Everything went smoothly with the order, & the loveseat is GREAT. I did have to wait for a special order as I wanted the memory foam cushions, & it was worth the wait, as the seats are very comfortable & firm. The leg rests are long enough for my long legs, too. I ordered extra fabric so I can make arm rest covers to protect the fabric underneath.

I wasn't happy with the furniture I had and wanted something comfortable. I liked what I sat on at La-Z-Boy and was satisfied with what I saw. Their rep was very good and explained everything to me. He was very informative and went out of his way to make sure I understood everything. So far, the order is still being made and I was told it'd take six-eight weeks. I'm satisfied with everything they told me they’re doing.

The sales clerk was friendly and knowledgeable. The experience was quick and efficient.

They are comfortable recliners especially for short leg and comfort. I feel I should have order two swirl chairs instead of one. My mistake. We are enjoying them very much and I would highly remind them. (My dogs try to get on them and they hear me coming and they are off in a flash. I told them mommy knows by their body heat, I block them off all the time with my grand-daughter's toys.) We had a La-Z-Boy swirl recliner for at least 25 years or better, but the fabric wore out on the seat and the arm rest. It was hard to part with it. Even though the wearing is there my daughter wanted it and put a cover over it. The fabric did not come apart, I just felt it was time to get replace them now.

We've had a La-Z-Boy for 20 years in our home. When my mom's recliner fell apart, I got her a new one from their gallery. The quality and price were really good. The reps were really nice and helpful too especially when they told us about the materials used.

Excellent customer service from Helen ** at the Newport News, VA store.

We've decided to replace our old La-Z-Boy furniture at home since it's 20 years old already. Their sales representative has been helpful but not intrusive. They told us the things we needed to know, gave us the space we needed to decide things, and it was very pleasant. We've already placed an order but so far, we haven't gotten anything yet. The fabric is on back order so we don't really have a delivery schedule yet. We expect to get the furniture someday. And exactly as what we expected from La-Z-Boy, we had a good process. But if they offered the upholstery service, which they should, we would love to have kept our old La-Z-Boy furniture because those are still in excellent condition with cushions and only the fabric had given way.

Delivery - Thank you for the great service.

We got a recliner and sofa from La-Z-Boy. They were a bit pricier than some other brands that we were considering, but highly recommended so we gave it a shot. However, we ended up going to two La-Z-Boy stores. We had a terrible experience at the first store near our home because the salespeople didn't want to help us. They just pointed us to all directions. One of them was even on the phone with her boyfriend the whole time. Since we liked a couple of products, we went to a different store where the salespeople there were amazing and the designers were awesome. They made it really easy for us. We had the designer come out to our house and help us decide on what to do. The furniture came earlier than anticipated too. The delivery was last week and it was wonderful. So far, we're happy with the quality of our purchase. I still need to figure out the tension adjustment on the recliner, though, since it moves a little bit easier that I would like it to.

Big Man Recliner. Item was in stock, delivered as promised on time. It replaced similar model that I had for 20+ years. Hope new one lasts as long as the previous one. La-Z-Boy builds great products in USA.

We have always shopped at La-Z-Boy. The quality and the styles fit in so well with our tastes and requirements. The showrooms are set up to show off the collections and groupings. The sales staff are friendly and know their products. The delivery guys were on time and very careful with the new furniture and the doors and walls. These latest purchases have added a new level of comfort to our home. Thank you. La-Z-Boy is highly recommended.

My husband and I bought 2 La-Z-Boy recliners at Stanley's in Rumford, Maine. My adult daughter was with us; she was not planning on buying anything, but when she saw how nice the La-Z-Boys were, she bought one too!!! Great chairs, nice colors, and fabric. And, great customer service! Would highly recommend, you won't be sorry!

I purchased a recliner, stationary sofa and an ottoman. Was very happy with the saleswoman - she was not pushy and let me decide what I wanted. It took about 9 weeks but the furniture is exactly what I wanted. Awesome service and delivery.

I am very pleased having gone to La-Z-Boy for my current furniture. The salesman I had was Thomas. He was very kind and patience with myself and Joe. Joe is in a wheelchair due to a stroke. I came to La-Z-Boy because I had seen in your advertising a recliner that could be operated to assist someone from a standing position to a sitting position and of course the reverse. After explaining to Thomas what types of furniture I was interested in viewing he quickly took us to the product I wanted and very patiently explained and demonstrated the chair, helping Joe to be able to sit and stand. I also was looking for a small sofa and Thomas showed me a chair and a half that also made out into a single bed. The absolute piece of furniture I needed for my apartment. I also purchased one other recliner that rocked and reclined.

I just moved so I purchased a sectional, a table and some accessories from La-Z-Boy. Their guys at the gallery were great. They listened to what I wanted and they put together a great selection of options. Afterwards, they delivered on time and their designer was there to help put everything where she wanted them. I had no problem with the cost and the quality too - they were good. It was a great experience overall and I'd go back to La-Z-Boy again if I need something else.

I really enjoyed my shopping experience with the store. I was able to purchase condo-sized furniture for my tiny house since space is quite limited. The sales agent and the designer were very helpful in selecting pieces for me and in aiding me in providing additional measurements I hadn't at first considered.

We purchased two recliners and a sofa from La-Z-Boy just around Christmas and they were delivered January 12th/16. We are very satisfied with all of them and also with our salesperson Rosemary who helped us over a hurdle and has called a couple of times since to see if any problems. Would definitely buy this product again. Love it all.

We purchased a power recliner. Two yrs later it got a short in it and eventually quit working. Answer to this problem is don't buy power recliner.

I had an excellent experience from the selection of my furniture to the delivery and unpacking. My new furniture looks great and I am enjoying it.

Very pleased with sales, service, and delivery of our rocker/recliner.

Bought 2 leather recliners in November 2014. 15 months later they are BOTH coming apart at the footrest. Called and talked to place we bought them from and they told us to call a lady in this area that fixes these chairs but we are going to have to pay to have fixed. Called La-Z-Boy and was told it would cost 100 dollars a chair. This is not right. 15 months later having to have them repaired out of our pocket is not right. When we purchased the chairs we had to get a replacement for one of them just a few days after cause it had a bad place on it. The chairs are exactly alike. We are seniors and don't make this kind of money. This is happening on both chairs on both sides.

On Sunday January 17th I purchased a rocker recliner from your Niles, OH store. When I purchased the chair I had the sales manager Ashley ** write on the contract and initial it that I had 3 days to return the chair if I wanted to because this was off the floor and normally you have a 30% restocking fee. On Tuesday January 19th I tried to return the chair for a refund. The store manager Kristen ** abruptly told me that you don't take any chairs back without a 30% restocking fee. I told her that Ms. ** had given me three days to return the chair with no fees and showed her the initialled contract. I also said that there was some pulling of the thread where the seam is sewn and that I wanted to return the chair for a full credit as was promised. She then called Ms. ** and upon returning said I damaged the chair and would not take the return.

I can't remember my order number. However, we have used La-Z-Boy twice for furniture, tables and accessories. Our experience has been awesome and our designer and sales rep were excellent. They were able to see our likes and dislikes and incorporate my husband & mine preferences together for a beautiful design. Thank you.

We purchased a couch/recliner, $2000 plus. It seemed nice in the showroom. In under 5 months, we have mechanical problems. The recliner legs will not go in. (So they stick out.) It took 3 weeks to get someone out here with a flashlight to tell us the couch need new parts because they are bent. Then the mechanic gave us a lecture about they are designed to only take the weight of legs. He then left the legs out so we have to step over them to use the couch and handed us the good news. We must wait 4 to 6 weeks to get the parts in and then they can reschedule the repairs.

Please don't buy anything from this La-Z-Boy store. We bought a couch that we thought would last a long time. After 2.5 years, the cushions started cracking and then parts started flaking off. La-Z-Boy will not do anything about it because it is out of warranty. You expect it to last a lot longer than 2.5 years. They don't make the good stuff like they used to. I would not recommend La-Z-Boy for any future purchases.

We shopped for a recliner in the Boxing week sales and were impressed that there was such a large selection in the store to try out. We chose Lay-Z-Boy because of the quality and comfort of their furniture. The sales associates who assisted us were extremely knowledgeable and patient as we tried them out. We ended up choosing 2 recliners and had to do a re-select after delivery so that we had a matching pair and this process was also seamless. I would recommend the shopping experience and quality to anyone wishing to buy furniture that will not only look great but last.

We met with the salespeople at the La-Z-Boy store, and they were nice. I liked that they didn't pressure us about the sale, but the biggest thing that we were impressed with was Megan ** who came out to our house and helped us figure out exactly what we're gonna do with the furniture placement, colors and design. Kudos to her! We bought an ottoman, tables, chair and a half, and it was a great experience.

The La-Z-Boy sales rep was very good and nice. We knew what we wanted and she showed us all the options. She happened to find one that was a very good deal at the time so we were very happy. It was one of the few that were on a special sale because they only had so many of them. I definitely recommend them.

I was greeted by Becca ** when I entered the store, asked how she could help me. I told her I was looking for living room furniture. We discussed my thoughts on what I was looking for in terms of how it will be used, what fabrics I wanted etc.. We tried on several different furniture styles and found the one that gave me the best fit. We then went to the fabric wall to choose fabrics, once selected we discussed what amenities I wanted to furniture to contain, i.e. power accessories, manual accessories, rocker swivel. Once that was decided we looked at tables. I found the perfect fit also - an area rug. I ordered additional pillows for the couch to bring together the fabric on the couches with the chair. All in all I could not be more pleased with my choices. I would recommend La-Z-Boy Furniture Galleries in Rancho Cordova every day of the week.

In 1999 I purchased a family room of leather recliners and loveseat. My husband just wore out his Astor Leather Reclina-Rocker and we returned and purchased a brand new one for him. We returned to the same place and had the same great service. And he was able to get the same chair again.

I needed a good quality recliner and have known for many years that LA-Z-BOY makes good quality product. What I didn't know was how many styles and fabric choices La-Z-Boy has to offer. Arriving at London's La-Z-Boy store I was greeted by a friendly smiling gal who showed me where product in my size and price range were. I spent a few minutes looking until I saw a chair that looked like it would be perfect. I sat down and knew immediately that I'd found my chair. For the price I paid, $950+ tax & delivery, I didn't expect that what I had found was genuine leather but, that's what I'm sitting in now and it's perfect in every way. Bonus: it's also a Rocker. With the selection of chairs, loveseats and sofas on display, I'm pretty sure I'll be back at some point for another piece or two as I need them. Delivery was on time and I couldn't be happier.

Love it and seems to be working well.

I recently purchased 2 La-Z-Boy recliners. The Maverick style in the brown leather is beautiful and very comfortable. Then I noticed the Monroe model has the remote buttons for reclining. This makes my life so great. Very comfortable and I love all of the possible positions this chair has. The delivery guys were very pleasant and helpful. Life is good.

My cats destroyed my old furniture with their claws so I purchased a recliner and a chair from La-Z-Boy. I was very pleased with the sales rep. He was a very intelligent, courteous and friendly person. However, there was a little bit of a problem with the delivery. They had phoned me they were on their way so I went up to the lobby because I live in a security building, to let them in without a hassle. I saw them pull up and one person lifted the chair off of the truck's tailgate.

I was pleased with my original purchase... People and products were good. But I do have one Negative. Just a few days after the furniture was delivered. I called the store and said I loved the loveseat and wanted to order the chair. The Greyson in COPPER with the power recliner. I was told that the color Copper was no longer available. They couldn't fill the order. My question is why didn't they tell me that the Copper was being discontinued... I would have order with the original purchase. They said they would check to see if they could find some elsewhere but I never heard from the sales people. If there is a next time, I will make sure I ask that question about the material. I feel like they did not care if I ordered a chair or not... A call would have been nice.

The store experience was very good. No hard sell or pushy sales. The chair we chose is nice, soft and comfortable. The only negative is that you had to go online to get the final setup info. That was sort of a hassle when it was only a sentence or two more that could have easily fit in the booklet.

I've recently purchased chairs, a sectional, an ottoman and some accessories from La-Z-Boy. Their staff were good, knowledgeable and very helpful in putting pieces together. Half of these items have already been delivered. The delivery crew was nice but there are two pieces of the furniture that were broken. They took one piece back and they've shipped another piece to me. Now we're waiting on the other one.

On Saturday February 13, 2016, at around 3:45 pm my wife and I visited your Nashua, NH store. Unfortunately, it was a waste of time as we were in the store for over 20 minutes and not one employee greeted us or even acknowledged us. We walked around the whole store twice, not one person acknowledged us or even said they are busy and will get to us next. My wife wanted to buy me a leather chair for my birthday but to no avail as none of your employees greeted us or made us want to buy a product from there. We had driven out of our way, as the store is about an hour away from us to buy a chair and not one under $1,000 either.

I had some furniture that I was getting tired of and decided to go with something different, so I purchased a recliner and loveseat from La-Z-Boy. The salesperson was very nice. She showed us around and answered all my questions. We had our items delivered, and the delivery people called me before they came. They came on time, were really courteous and did a pretty good job. The quality of the furniture we received is so far, so good.

I just got a bigger house and I needed to buy some more stuff so I bought a sofa and a power recliner from La-Z-Boy. The delivery men got everything in so it went fine. However, it was hard to understand the questions they ask because they didn't speak the best English. Also, I noticed that every once in a while, the power recliner makes a little bit of a clicking sound when I press the button to go off.

We purchased a La-Z-Boy sofa set in the Woodland for over $3,000, and have been very unhappy with our purchase. We bought this set based on the recommendation of the sales person because they were chiropractic approved and my wife has a bad back and we were told to purchase this set because of the lumbar support and 0 gravity features would help her lower back. The couch set on the showroom floor was great. It was like sitting on a cloud. However what was delivered to our home was very far from what we picked out at La-Z-Boy.

My wife and I have bought La-Z-Boy all of our lives. We're nearing 70, and have always been happy. Approximately 10 years ago we needed to replace our old furniture so we bought a new La-Z-Boy Leather match sofa and love seat. We hoped it would last the rest of our lives. After a couple years the phony leather began to flake off getting progressively worse as time went on. Our furniture is now an eyesore! I've had cheap recliners in the past whose framework fell apart but the vinyl was still perfect after a dozen years! Obviously La-Z-Boy quality is now non-existent so buyer BEWARE. If you buy La-Z-Boy you're paying top dollar for inferior quality... and that's putting it mildly! I now tell everyone I know to avoid La-Z-Boy at all costs!

We have purchased all of our furniture from La-Z-Boy. We purchased a set a couple of years ago and now we purchased another set. They sent two wonderful gentlemen. They did a fantastic job and were very quick. The furniture is beautiful and we're enjoying every minute. The quality is great. We wouldn't have bought them if we didn't like their product the first time around. Wonderful experience and we would recommend them.

This is our second purchase from La-Z-Boy. Delivery went smooth, and they were in and out in about ten minutes. The sectional seems good.

Who fixes your junk when it STOPS working. Have it for 18 mon. Used 4 times only.

We moved into a new house and we needed to fill it. We bought a sectional from La-Z-Boy. The staff was wonderful, very helpful and patient. We picked and re-picked, and they didn't change once they had the things picked out for us. We had a really great experience.

1 rocker rocks perfectly, the other rocker does not rock smoothly. Service man came out and worked on it, same problem. The service department pick up that rocker on Dec. 29, 2015. They returned my rocker today, February 11, 2016, and it still has the SAME problem!! I was told, "Well, that's just how it is". This rocker is defective and I can't get any help!! What is my next step? The Better Business Bureau???

We've had La-Z-Boy since 1986. We got a new one because my husband needed a lift chair. The sales rep at the gallery was good and the delivery crew were great. We love the quality of our La-Z-Boy furniture, I just wish that the power ones would come with the swivel, but they said they couldn't because of the electricity.

I am moving so I purchased a sofa from La-Z-Boy Furniture Galleries. I went to several stores and had several interactions with the sales representatives, and they are very helpful. I really enjoyed working with Rebecca. The item is on hold because I don't have a date for moving yet.

I bought a new La-Z-Boy recliner about six months ago. I was moving into a new apartment, needed a good chair and La-Z-Boy has a good reputation. They're very well-built and I didn't want to buy a $200 recliner at Kmart. The reps were wonderful, very nice young men who took care of me and got everything set up. The day before the delivery, someone called me to confirm that the delivery was going to be for Saturday between one and three o'clock, and that was nice. Saturday morning, the person called me back and said that the drivers were running early and could deliver between twelve and two and they actually showed at about 12:30. The drivers were nice, and brought the chair up to the second floor for me.

Many years ago we bought a La-Z-Boy love seat recliner. Why buy La-Z-Boy we were asked? We bought it for the lifetime warranty. I have now been waiting since July 2014 for ours to be repaired. I have had 2 service people come to the house. One time the wrong parts had been sent to me, so he couldn't do the work, and the other time, he was trying to do the repair and something else broke.

I did two purchases from La-Z-Boy. I did one in November and the chair was horrible. The back didn't fit on it right. It was not built properly. And the woman that I was dealing with because the furniture was defective was horrible as well. Then I wanted to get my son a furniture for Christmas and I decided to redo my living room so I've purchased two more recliners and a loveseat but I haven't got it delivered yet. I would recommend the woman and gentleman that took over during the second time I was buying the furniture.

La-Z-Boy came highly recommended through several friends. We loved their reclining couch and recliner, and ordered a style that suits us. Love the recliner, but the couch's workmanship seems shoddy. The showroom model had a smooth armrest, while the one delivered had a large pucker and pulled stitches, and on closer examination several other flaws. They sent an assessor out and agreed to replacement parts. Since that was going to take 6 weeks, we asked for a replacement couch. It was just delivered and we refused it due to similar flaws plus a few additional ones. We await the service, and are hoping for a satisfactory result. Really surprised at the workmanship on this particular item.

This is our third time to purchase from La-Z-Boy. The quality of the furniture is good. We still have the original set from 20 years ago, but they were starting to come apart a little bit. But we kept them up in our bonus room. The second set we bought was just the fabric kind and didn't hold up well compared to the original set so we decided to replace it. This time, we got the one that they call their standard fabric, and I suspect it will hold up like the original set did. Overall, interacting with their sales representative was very positive. When scheduling the delivery, they let us pick the date we wanted. The gentlemen who delivered the chairs were very cordial and did a great job. Everybody at La-Z-Boy was very helpful and congenial.

We had two recliners that I bought at Ethan Allen for ten years and decided it was time to get new ones, so we purchased two recliners from La-Z-Boy. Their sales rep was very good. She seemed to know what she was talking about. I had to leave while we were discussing it, and she said that she would get all the information and figure out the numbers, and get them all to me by the next day. She did and had everything so I went ahead and placed the order. We had great delivery guys. They set up the recliners and checked over them to make sure that there were no problems. In terms of quality, though, at first, I wasn't sure. I thought the seat was very hard, but now that I've been sitting on it for a while, it's comfortable.

My first La-Z-Boy purchase lasted so long I was able to stretch it out for more than 25 years of use. I purchased again from them and got four power recliners. The sales guy that I spoke to was very good. I was quite shocked that I was going to spend $8,000 as I’ve never spent this much for four chairs in my life. But they sold me on the quality and the guarantee. The other manufacturers that I was looking to buy from only guarantee their product for three years with an extra payment, but La-Z-Boy gave me five years, so that increased my confidence in their product. The sales rep was very effective.

After owning and loving a La-Z-Boy rocker recliner for over a decade, I recently purchased a custom-made La-Z-Boy Conner recliner rocker. It was delivered a week ago, and though the color, microfiber, and mechanical operation of the recliner are perfect, the lower portion of the backrest is woefully understuffed - especially compared to an identical showroom model that I based my purchase on. As a result, the recliner has almost zero back support, and even though I am only 32-years-old and in good physical condition, I can't sit for more than 10 minutes without back pain.

This is my first La-Z-Boy and I was so delighted with them and we believe it's good quality. Matt, the sales rep, was great. We talked to him about the different sofas. The delivery team was fantastic.

Will not shop anywhere else for furniture. They are professional, not overbearing. You can shop without having someone follow you around the store. The delivery was also a great experience.

We've had La-Z-Boy furniture in our home for 15 years or more. We got a couple of old recliners that we've even passed on to some relatives. My daughter also got one and one of my wife's daughters too. They've been in the family for a long time and we recently purchased two recliners from them before Christmas. My wife is short and she's had a hard time finding a chair that will fit her so that her legs got to the floor. They happened to have one in the store there in Grand Rapids and the saleslady made sure the chair fit properly. Then they were having a sale and I asked her, "Well, what can you do for us if I bought two of them?". 'Cause we have a cabin up North near Travis City and she doesn't have a chair up there that's all that comfortable. So we ended up buying two chairs and the lady did a really nice job.

We really felt at home while shopping. Our salesman was personable, easy-going and extremely knowledgeable. Delivery was a breeze. We will be visiting again soon!

We had some recliners that were old and worn down and we wanted to replace them so we went to La-Z-Boy to buy 2 recliners. They had some good stuff there. We were greeted when we came in and the sales rep showed me what we wanted in terms of style and color and was there with us whenever we needed any help or information about the chairs. She wasn't pushy but she's new and unfamiliar with ringing it up. A co-worker helped her with the transaction and ring up. Everything went smooth and it was an enjoyable experience as far as purchases go. They're good at checking over the sales receipt to make sure everything was right.

Long story - Purchased 10/03/15, took delivery as expected. Delivery people were great! Fabric looks fabulous! Then I sat on the couch. It's like sitting on a trampoline and looks like an overstuffed basketball on second look. The cushions do not have any "give" like the store model. I went back to the store for comparison and of course the store model is so comfy - one of the reasons I purchased it. The matching chair is the same - so uncomfortable. Also, the ottoman to the chair is about 3 or 4 inches shorter and noticeably smaller than the chair so you're not reclining at an even keel. The chair is enormous, almost too big for our room - there was no floor model to review.

My two recliners are no longer functional, so I purchased a sofa, a sectional, and a recliner from La-Z-Boy. My sister has gotten furniture from them in the past, and she had recommended them. It was my first time purchasing from La-Z-Boy, and I really liked the sales rep because the one thing I don't like when I go into stores is that they have somebody jumping all over me. I was able to go in and look around, I asked her some questions and she showed me what I was looking for. She was very good at providing the information I requested. I basically went in there, chose one, and I had my family come up and check it out. They let me take home the fabrics and told me I could take my time on deciding what I wanted to do. She was very helpful.

I recently purchased a recliner and a couch from La-Z-Boy. It was time to purchase new furniture for me because of the $200 piece of crap that I had and I finally got a good job. My interactions with their sales representatives had been extremely pleasant and laid back. There was no pushing and it was actually a really good experience. I scheduled a delivery for my furniture. They called and both times was at the beginning of the ETA and it was perfect. The furniture has a very good quality and it's at par with the cost. Overall, it was a pleasant experience.

I just purchased a sectional, table, accessories from La-Z-Boy. I thought it was time to get new furniture when I gave my furniture away because my son moved out. The interactions I had with their representative were very good, they took time to pick out stuff that I wanted or matching with my accent. I had the furniture delivered and the delivery team was prompt and very good. I had them rearrange the furniture a couple of times and they didn’t mind. The furniture's quality in relation to the cost was good. They were made well. But I’ve only had them for a short time, so we’ll see.

I'm 80 years old and I've had some of La-Z-Boy's furniture at one time or the other for the last 40 years. Then I bought furniture that wasn't from La-Z-Boy and it was a piece of nothing, so I decided that when I'm going to replace it, I would go back to La-Z-Boy. So I bought a recliner from La-Z-Boy recently. Its price is a little high, but everything is high these days, and I would pay a fortune if I got it at the end of the year sale. I got quite a best offer that's somewhat they were originally asking. But the sales representatives at the La-Z-Boy gallery were very nice and it was a very positive experience. Scheduling my delivery was great. The reps called me and said they wanted to bring my furniture out. In fact, they wanted to bring it out two days before I took possession of it, but I had something going on and they very well changed the schedule to meet my plans. I love the quality of the furniture I've received.

The sales rep was very pleasant and excellent. She did a great work with me. I also had the home decor girl come out and she was very good too. They gave me ideas and we perfected some things together so that the items would look right. I'm a retired fella so I'm on a budget. I'm holding off a little bit so I get some more money. I purchased a chair and accessories, and my only problem is it's taking so long to get my pieces. They got them in different stores. I could go online with different companies with the same manufacturer of the tables and they said they could have it shipped within 3-4 days.

The sales rep at La-Z-Boy was very nice and supportive. My furniture hasn't been delivered yet. They said it would take the course of eight weeks and they will call me when it's ready. Anyway, everybody at La-Z-Boy was pleasant.

I had a wonderful experience with La-Z-Boy. My old La-Z-Boy had broken so I purchased my second La-Z-Boy and a couch to match. I’m 73 so I bought one that reclines automatically. I liked the old one, but I like the automatic even more because I feel the quality is better and I can put it in any position and take my nap, too. I also bought a couch which my son and grandson love. The pillows were all late, but it didn’t matter. Their salesperson helped me all the way through, and the girl who came out and brought the colors was very helpful, too. They were both great. The delivery guys were fantastic. They took my old stuff to the garage, and they were a little early - they called me and said they'll be in in 20 minutes but they came in 15 minutes. I haven’t had a nice experience like that in a long time with delivery people and people at the store.

My whole experience with La-Z-Boy was absolutely great. I recently purchased a sofa loveseat and some accessories from them because I needed new furniture. The rep at the La-Z-Boy gallery, TJ, was very helpful and everything we expected happened. Everything also worked out very well in scheduling our delivery. We had a minor delay because we were out of town, but they took care of it. They held our furniture till we got back. The delivery crew were great guys and very nice. I love the quality of the items that I purchased. I would definitely visit La-Z-Boy again.

We moved and we wanted everything new, so we had to buy new furniture. La-Z-Boy was fantastic; they were awesome in every way. A designer came home, helped us out with the design and help us in putting up the furniture with the design together. We bought living room furniture, a couch, a sofa, a rocking chair, a side table, a tray, some pillows and an ottoman which we use as the coffee table. They all look pretty good so far and I haven't had any problems. The delivery team was pretty sophisticated. They came in and put everything together fairly quickly. They just stopped and came up or did where I wanted to, so it was a no hassle delivery. It was a fantastic experience overall.

My old recliner bit the dust and La-Z-Boy sent us a flyer for promotion and that's what started the whole ball rolling. The new recliner was a special order so I haven't scheduled the actual delivery yet until I get the phone call saying it's ready. The young lady that helped us through the entire process and couldn't have been more helpful as far as explaining everything to us, helping us pick out fabric and features. She was great and a sweetheart. I couldn't have asked for anybody nicer.

I have been a devoted customer of our local furniture store (Smith Village, Jacobus, PA). We generally prefer La-Z-Boy products and have purchased several sets of La-Z-Boy living room furniture and a number of recliners over the years. I have just learned that La-Z-Boy pulled all of its furniture from our local furniture store because they are opening a La-Z-Boy Gallery store in York, PA. Smith Village has been a La-Z-Boy retailer for more than 40 years! I think this is despicable treatment and I will no longer purchase La-Z-Boy brand furniture. Since I am forced to choose, I choose my local furniture store.

We decided to purchase new furniture from La-Z-Boy since we recently moved into a new house. We purchased a sofa, chairs and an ottoman which all looked and felt great. When we walked in the store, obviously overwhelmed, we didn't know what to look at and John the manager was very friendly and even recommended that someone come to the house and measure for us to make sure we were getting the right thing. Then Jasmine came in, measured and recommended some furniture for us and was really nice. They were very helpful and weren't pushy, which was the best thing about it. They made us feel like we were the only ones there, so it was a great visit.

I had a wonderful time with La-Z-Boy. I bought two reclining chairs and a sleeper sofa plus pillows from them. Me and my husband had a La-Z-Boy furniture several years ago and we liked it, that's why we went back to them for more. The sales lady and the designer spent a lot of time with me and helped me decide the colors - the fabrics were beautiful. Both of them even made a trip out to my residence to make sure everything would fit in. They were very patient particularly since I'm not a person that makes up my mind fast. They also had good suggestions. It was a wonderful sales experience.

La-Z-Boy brought in the wrong quarter piece but it wasn't the delivery people's fault since the piece was apparently mislabeled at the warehouse. In the end, they got it fixed and they waived my delivery charges. All-in-all, it's a good experience since La-Z-Boy did the right thing to make it right.

My dad purchased a chair from La-Z-Boy so he can sit on it at my house. He is older and can't get up and down so he needed a chair that would help him get up. The salespeople were very helpful in pointing us to exactly what we came in to look for. They didn't try to sell me anything additional that I wasn't looking to purchase. It was a good sales experience overall. The only issue I had with the delivery was they did not call the day before to let me know that they were coming. I happened to be home when they showed up. My father has not come over to visit so the chair hasn't been used a whole lot so far. But I've sat on it several times and it seemed fine.

I've had La-Z-Boy furniture in my home for about 20 years. We recently moved into a new place and we thought we'd get some new furniture, so we purchased a sofa and recliners from them. Their sales reps were very good and helpful. They even came to the house and helped us design, so the whole experience was great.

The foam from my old La-Z-Boy recliner was worn out and it was too complicated to get it replaced so I decided to get a whole new one. The manager at the store was great. La-Z-Boy told me when it would be there and it was there on time. They delivered it to my house in a few days which cost $80. It was strange though that I could pick the product up in the store in about two weeks for nothing. I thought they tricked me into buying the delivery but anyway, the quality is excellent and they're built to last.

We took a lot of time to shop and research furniture and decided on two La-Z-Boy chairs. We special ordered them and waited 6-7 weeks only to have them delivered and both of them be defective. We took pictures and went to store to the manager who called for a technician. We waited for him to call and make an appointment and we are waiting for a replacement cushion and for the defective assembly to be corrected by the technician. We spent a lot of money and to get something that is defective from the get go is very disappointing. We spent almost $3,000 for two chairs and ordered in September. It is February and we still have two defective chairs. We feel they should have been replaced!

I've been to Levins and Ashley. La-Z-Boy is not even in their league -- it's way above. I also like the fact that La-Z-Boy sent people out. The interior designer came out and she had some fantastic ideas. The sales rep and the interior designer worked together, made suggestions, and kept me posted as to when my order was going to get delivered. They really are a team at that store. I changed up my whole decorating thing because of the interior designer and I am so pleased with it. The delivery crew were excellent too. They stopped and carefully brought it in, put the sectional together, moved it to where my husband wanted it placed and they made sure before they left that everything was great. Apart from the sectional, we got an ottoman and some accessories, and I like them a lot in terms of quality. The entire experience has just been really positive.

I purchased a La-Z-Boy Bradley model 44762 Executive chair on 1/7/16 from Staples. Box did not contain any wheels. Immediately called for replacement set (confirm #**). After 3-week wait, called again on 1/29/16. Waited on hold for 35 minutes. Woman said they had "warehouse problems". Promised me an email with tracking #. Still waiting for email or wheels or ANYTHING.

We love the chair we special ordered. There was a small tilt on the chair seat and when we called about it, La-Z-Boy was right on it. They sent a technician to check it out and he has ordered a new seat to correct the tilt. We will happily buy our next chair from La-Z-Boy.

We wanted a chair that is more comfortable for our mother who is already 94 so we decided to buy a lift chair from La-Z-Boy. The reps were good, accommodating and handled everything well. We were happy with them. The delivery crew were prompt and moved the old chair for us. Then, they installed the new one and gave us directions on it. My mother is happy with the chair though she thinks it moves a little too slow and the heater wasn't as warm as it could be. Nevertheless, it was a good experience and we'd go back and refer. But, they could trim down on their prices.

Our 19 years old La-Z-Boy couch has a broken spring, and I didn’t realize that it has a lifetime warranty so we decided to change it. We went to the La-Z-Boy Gallery on Black Friday, there was a 50 percent off sale and we got taken care of very well so we decided to purchase some power recliners and a sectional from them. After we purchased our new furniture, they told us that we can get our old couch fixed because of its lifetime warranty so we’re now in the process of getting it fixed. However, I spoke with the technician more than a week ago and he said he was going to order the part, but he has not communicated with me yet so I don’t know what has happened.

We ordered a Greyson Power Leather Rocker Recliner on 8-27-15 and it came in on 9-29-15. We had to drive 1 1/2 hours to pick up. We had to return it on 1-27-16 with a broken weld and bent parts, another 1 1/2 hour drive, and now are waiting for parts and will have to make another 1 1/2 drive down and 1 1/2 back to pick up. La-Z-Boy will not replace with new one or offer any adjustment. Want to order additional furniture but not at this cost.

I ordered the manual handle recliner which I found a little more difficult to open than I imagined. The fabric did have a slight odor which took about one month to disappear. I do love how comfy my chair is and would order another one but next time with the remote and a different fabric.

We’ve got good experience with La-Z-Boy. We had a recliner that my wife thought we needed to get a slightly different color and it was a cloth recliner and she decided she wanted to have something that was a little bit different. So we looked around at different recliners in different places and La-Z-Boy seemed to have what we like and it was at a reasonable price.

We recently replaced our old La-Z-Boy loveseat and recliners and I had great interactions with their sales rep and delivery people. It was nice that they've let me know about the delivery the day before. The quality and the things that they have available to buy are good. I love La-Z-Boy.

We needed new La-Z-Boys because my husband had to have back surgery and our old La-Z-Boys are broken. They were the overstuffed version and broke within the first four years. I called La-Z-Boy to have it fixed and it cost $75 to just send a guy out here and then would cost on top of that to get it fixed. I couldn’t put my feet up anymore, but I love sitting in it because it was comfortable and rocked. We wanted new recliners that would go back by electricity so that my husband wouldn't have to use his arm to do it.

Loved the one we bought for Christmas from manager Mike **. Went back to purchase one for the bedroom.

Very nice pieces of furniture, delivered as promised. Well presented by salesperson Sheila **.

La-Z-Boy is wonderful. I had them in mind in the first place, but to be fair I looked around and saw what else was out there. The La-Z-Boy rep was very helpful. At first, I chose the rocker recliner. I looked around and said I'd try to find a couch that would be comparable on my own. I chose one and they said they have the matching chair, but on the floor it was in leather. They said they could get it in anything I want to match. So we ordered up and it was delivered quickly. The delivery personnel were very helpful, clean and orderly, and handled everything very quickly so everything was good. I'm very glad I got the power recliner and the couch. They’re ex4cellent. I was very happy and I would recommend La-Z-Boy to anybody.

We bought a La-Z-Boy reclining sofa and love seat two years ago. Within the first month we had to have four cushions and two footrests replaced because of poor quality fabric and foam. After spending two years of fighting with La-Z-Boy to fix all of the other problems (sagging springs, creaky frame, worn out foam, etc.) we just decided to scrap both pieces and go with a quality brand. It's sad, La-Z-Boy used to be quality but it's all crap mad in China now. Never again!!!

We have been extremely pleased with the store (Scottsdale-Camelback) but not so much with the quality of our sofa. They have tried to help as much as they can but we wouldn't recommend our reclining sofa re: comfort or quality. Just not what we expected for the name and price. We do highly recommend the furniture gallery and service people who have come out.

October of 2014 I purchased a La-Z-Boy sofa and love seat from a local furniture dealer. The day the furniture was delivered, I wasn't thrilled with the quality. The bottom of the back cushions weren't fully stuffed (as you can see in the pictures) the fabric on the foot rest was buckled but I figured I'd just live with it. After about four months of having the set, the fabric started to ball up. As time went on the furniture was looking worse and worse and I didn't want to live with it anymore, so I called the store where I purchased my furniture and they sent someone out to "shave" my sofa and love seat. After they shaved it, it did look a little better but not for long (you can see just how bad it looks in the attached pictures.)

The service we received was excellent. We weren't approached immediately, which we like, had time to scope the place out. Our sales rep. Jordan was helpful, he did not pressure us. He answered all our questions. Customer service ladies were also very kind and explained everything to us. Overall La-Z-Boy is a great place to shop.

We didn't have any furniture and when we got tired of sitting on milk crates, we decided to buy furniture from La-Z-Boy. We bought a sofa loveseat, sectional, and ottoman. Everything was very good at the store and during delivery. The reps did their job right and treated us well, and the delivery team noticed something with the sofa and brought it to my attention. Afterwards, they had somebody come up to fix that. However, one recliner already is broken, and we've only sat on it once. They're coming out to fix that as well. But apart from that, everything was very professional.

We bought a new house and needed two chairs so we purchased from La-Z-Boy. Their sales rep was nice. She came out and helped me pick. The delivery team was fine but they came after two months which is a long time to wait. Nevertheless, I love my chairs because they're beautiful and the quality is good.

We ordered two Conner recliners, and they arrived earlier than expected. The chairs are very comfortable, and we hope to get years of relaxing pleasure from them. After your crew was finished with the setup, I was disappointed to find that one foot was missing, causing a wobble. I called service and requested the foot, and they said they would mail it to me. This oversight should have been found at the factory, or at least the setup team. This minor item could have been easily avoided.

The sales associate, Kimberly **, was extremely patient showing us the many recliners and coverings. All in all the experience was very pleasant as she made us feel welcome and at home. The office personnel was very helpful and pleasant in our conversations on the telephone. Kudos to all!!

Excellent all around. Sales personnel - excellent, delivery - much sooner than promised, product (couch) - love it so far! Will definitely shop at La-Z-Boy.

We loved the sales woman that we dealt with. We bought a $10,000 sectional and two chairs. We went to La-Z-Boy because we thought it would be a quality item. In less than two years every recliner handle has broken off the sectional. They of course are covered by a warranty BUT you must pay labor costs, $109.00. So for my $10,000 sectional I can expect to pay $100 every two years for maintenance because they do not put a quality handle on the recliners. I am disgusted. Never, never again.

I got a whole living room set from them - chair, sofa and an ottoman. The girl in the gallery was very helpful and went out of her way to rearrange furniture to make it what we were looking for. To date, though, I'm still waiting for the delivery of my purchase - it's supposed to be here already. But it was good overall and I've recommended La-Z-Boy to somebody else.

This is the third (3rd) set of La-Z-Boy chairs that we have purchased from Orlando (SOBT), FL store. We have always had good service with La-Z-Boy, and that is the reason we continue to do business with them. Good and comfortable products.