La-Z-Boy Furniture Galleries Reviews

Purchased new chair on 1/3/15, received on 1/7/15 with wrong color legs. It took customer service a week to investigate and legs were never sent. I was told legs would be sent 2/10/15. You have one upset customer here because there is no service!

We went there because we had purchased from them before but that was quite a few years ago. We purchased some power sofas and a recliner from La-Z-Boy. The sales representative showed us the products and these were on sale then so it went well. We got the couches fairly quickly but for the chairs, we had to wait some weeks. They had to manufacture them. It was a good experience. It's a good product with a pretty good price so we're happy with it.

I purchased a sofa, loveseat and some chairs from La-Z-Boy. I've had La-Z-Boy furniture in my home for 30 years already and just needed to update the style. My interactions with the sales representatives at the La-Z-Boy gallery and the associate scheduling the delivery went fine. They were very patient with me, which is pretty hard to do sometimes. The delivery went well and the quality of the furniture I received was pretty good. I'm not sure I'm happy with the Ottoman, but we'll see.

The La-Z-Boy chair I'm sitting on right now has been generally good so far and I'm happy.

I've had a La-Z-Boy before and decided to get a loveseat and a recliner since my other stuff got pretty uncomfortable. The sales representative was able to answer all our questions and we made the purchase on the first stop. We're happy with the product and we like the fabric selection. We're pleased with it.

My first La-Z-Boy purchase was a sofa and a recliner. When we went to the gallery, the sales representatives were not very helpful because they were trying to push getting the stuff from whatever they had there. Since they didn’t have the color that I wanted, we ended up doing it online. But the associate that scheduled the delivery was great and they were on time, Christmas Eve. The overall experience was okay but the quality of the furniture was great.

10/13/14 ordered a custom leather sofa and chair from La-Z-Boy Furniture on Stevens Creek Blvd. in San Jose, CA. 1/31/15 La-Z-Boy called to say furniture was in and I gave them my Chase charge card no. for the balance. 1/3/15 sofa and chair were delivered, but noticed the chair had black spots on it and was rippled on the back, sides, front and arms, the couch had what looked like a patch on one of the cushions. Called La-Z-Boy and Mary said to call customer service on Monday.

I purchased a recliner and sofa from La-Z-Boy in June of 2013. The back of the recliner broke within two months and I had to get it exchanged for another. Now the footrest has broke on it. It hasn't had very much use and we've had more trouble with it than comfort. My father recommended buying La-Z-Boy because his recliner has had no problems since 2000 and he is a big man weighing 350 lbs+. I am about 200 lbs. and I take care of furniture very well. Now my chair is out of the 1 year warranty and I'm expected to pay for labor on fixing a poorly built La-Z-Boy recliner. 15 years ago I would recommend La-Z-Boy. My friends bought a sectional from Ashley for the same price as our loveseat and recliner. It is more comfortable and they've had no problems whatsoever.

I had a very good experience with La-Z-Boy. They were real nice with showing me everything, and I've been satisfied with the chairs that I got. They delivered them great and the guys were great with that so I have no problem with them.

For almost 30 years I've had La-Z-Boy furniture in my home. I had one slight problem with La-Z-Boy: I bought the lift chair before in the store and used it very little. My husband broke 5 ribs so he couldn't lift it and I couldn't lift it either. The warranty ran out yesterday and today it got broken so we had to buy a new one. We didn't get discount for what we bought which I thought we probably should but we got it anyway. But overall, we like La-Z-Boy. In fact I recently bought a new power recliner and a sofa from them. It's made in the USA and it holds up good.

The furniture quality is good!

I had a friend that had a La-Z-Boy power sofa that we liked, so we decided we want to get one too. And we purchased a chair, before that sofa, for my mother at the same store. The sales reps were very nice and informative. The delivery guys were also great. The quality is very nice. We really like the sofa and use it every day. I would buy La-Z-Boy again.

I have been a loyal La-Z-Boy customer for over 30 years. I have purchased several reclining chairs and sofas over that time and never had a problem. When I began to furnish a vacation home I thought of La-Z-Boy right away. The first independent store I contacted tried to steer me away from a La-Z-Boy sofa, due to quality issues. I did not listen. I ordered a $2,000 sofa from La-Z-Boy in Ocala FL.

The salesperson at La-Z-Boy quit while they were in the middle of my order and they had it sitting in their warehouse, but they didn't even know it was there. But the experience ended up okay and it wasn't a problem because they told me 8 weeks for delivery and it turns out they had my stuff after 4 weeks. We got our stuff and everything is okay now. This is the second time we've bought their stuff because we had another set of chairs that we've had for 20 years and they're very good.

It was time to replace our furniture because the spring of it was wrong, so we bought a power sofa and loveseat from La-Z-Boy. I like it. The sasles representatives in the gallery were very helpful because I was very curious about other colors and fabrics. They were very informative with that information, and very patient because I had a lot of questions. I have texts telling about the durability of the fabrics and they answered all my questions very promptly. It was very convenient.

This is my complaint being sent to Channel 6 on your side in Columbus, OH for consumer complaints. We feel we have been more than fair and patient with Mill Run La-Z-Boy - Hilliard, OH. This set of Sofas (2) were purchased 4/2014--Delivered July 2014. The nightmare began. The seat cushions scrunch up--will not let the recliner fully close. These are the third set of seats (1 original and 2 replacements). Last replaced Jan 30, 2015. Took pics on Jan 31, 2015. Worse than before. We are told there are no refunds only Comfort Care. Will not let you talk to a supervisor. We expect restitution. The sofas were very expensive. With all the sales our final furniture cost was $7,300.00 + and 6 months of misery. La-Z-Boy needs to be more responsible with its customers. Action Requested.

We had been using the same furniture since we moved into our home 11 years ago, so we went looking around for new furniture. We decided to buy La-Z-Boy. The people there were great and spent time with us and one of the women came to our home and measured our room so that we could make sure that we bought the correct stuff. For me that was really helpful.

We just bought a new house and bought a new sectional from La-Z-Boy. The cost was pretty significant compared to some of the other places we looked but we thought if we're gonna make this investment, it warranted that we get the best that we could. We like the furniture and so far it's good but I guess we'll see years down the line... I think so far they seem to be quality products, and the service has been great. We had three different sets of delivery teams: one that put the sectional together and then we had someone come out to reconnect it and everybody's been good and professional.

I got a hot pink suede couch from La-Z-Boy that my dad bought me as a gift for Christmas. Delivery was great. I still haven't received the rebate check yet though. I called before but nobody has given me a callback yet. They told me to give them 30 days from the time they sent the check out which was the 2nd of January. I called back the 2nd of February and I still haven't heard anything from the main person. Besides that everything was good. Abby did a great job with helping me coming out to measure my spot to see if the couch that I got would fit and when my couch arrived it was just beautiful.

I bought a sectional from La-Z-Boy since we sold all our furniture since we moved. Everyone at the gallery was helpful and that's considering that we went running back a number of times and had to change things. And the sectional - very happy and pleased with the quality. We even had it delivered early which was nice. The delivery guys that brought everything in, they set it up and moved it a few times for us and they were very patient, understanding and cooperative. I would definitely go back to La-Z-Boy.

I've had a very good experience with my La-Z-Boy. The two decorators that came to the house were extremely helpful. The delivery people were very polite and helpful. When we went to the store everyone tried to help us. We were considering fabric and everything. Overall the store, the delivery and the decorators were all good experiences. I had no problems.

I began my journey to have my chair repaired in December. I was given a repair date of 12/21/2014. The repair person came, was very nice but found that he had to order more parts to fix the problem. I did not get another date until 01/31/2015. First, I had to call at 10:00am. The store was not open when it said the store would open at 10am. I finally had my call answered at 10:41am. They gave me a time frame between 12:30-2:30pm. When 2:30pm came... I called customer service. They said maybe he was running late. Then I got a call a few minutes later that the repair person had a family emergency and I would have to reschedule.

We purchased a four piece living room set in 2013. Around six months after purchase we noticed the wood on one of the arms of the sofa was very uncomfortable to sit against as the padding was starting to thin out. Now at two years, there isn't any padding left on that sofa arm. We were in no hurry to call La-Z Boy as we had been told we had a lifetime warranty. We decided to call them to come out to repair the sofa arm and we are told that the warranty was only for the first year. They want us to pay for $116 per hour for labor plus $16 for the replacement padding. We were told that if we wanted to pay cheaper, we could do it ourselves by calling any local furniture repair and do the repairs.

This is excellent service. I like the way La-Z-Boy has their sectionals and pieces. It makes it very easy for making the move.

This is not my first purchase from La-Z-Boy since we've had the furniture in our home since 1982. We moved from La-Z-Boy for a while but recently I was ready for another recliner. Their products are "made in USA," so I knew I would get a quality product. The sales representative at the La-Z-Boy gallery was outstanding, very helpful and patient with me while I took my time and made my decision. Scheduling our delivery went very well too. I just had a service call the middle of this week as one of the end chairs of my recliner was a little further back than the other side. It's still that way and I'm not 100% satisfied with the explanation, but I think it's something I'm just gonna have to live with. But it was a very good experience.

I purchased 2 new leather power reclining loveseats which were delivered in April of 2014. By Autumn, the finish started wearing off of the leather of the seats, exposing raw leather. I started a claim with La-z Boy in October. It's now January 30, 2015, and it still has not been fixed, and the leather is still on backorder. Every time I call, I'm assured the leather is on its way, and will arrive on such and such a date. The date comes and goes, and no word form LZB. I call them again, and get the same song and dance. Now I'm told March 4, 2015. It didn't take them this long to build the entire set!! Why can't they assemble 4 seats in a reasonable amount of time?! I suppose the answer is they already have my money, so they're now building pieces for new customers. These two pieces set me back about $5K, which is by far the most I have ever spent for two pieces of furniture. I bought these pieces as a repeat customer, but I will never return after this experience. I plan to do everything I can to get the word out about La-z boy's poor quality and lousy service.

Purchased a leather couch from La-Z-Boy - big big mistake. It started peeling about a month after. It has been such a mission to resolve this and frustrating as I am still paying on it. No response from store manager in Chicago on Easton Ave., cushions and seams are peeling, in between seats, terrible. Closing my acct with them, please don't buy from them. Poor service.

I'm very pleased with my first La-Z-Boy purchase, which includes love seats and accessories. They have a pleasant and accommodating sales representative. Everything was great. So far I'm satisfied with the quality of the furniture.

My La-Z-Boy's recliner has got a hole in it and they're going to come out and fix it. They had replaced my end tables already because they didn't work right and I haven't even got to pay for them yet. The people who waited on me were very nice and helpful so all in all it was okay.

The La-Z-Boy recliner was purchase from a La-Z-Boy Gallery, delivered on 1/23/13. This recliner has the power feature. This product was not used excessively, maybe three hours a day during the week. It had been making wobbly movement and cracking sounds, when on 1/25/15, as I pushed the power feature to raise the foot rest, the foot rest went all-wonky, crooked and wouldn't lift up. I turned over the chair to find what I can only classify as a cheap piece of plastic (washer?) broken into pieces under the chair. Come to find out there are many cheap plastic pieces holding this thing together.

I am writing this in great despair. My mother-in-law has owned La-Z-Boy reclining chairs for at least 30 to 35 yrs. Mrs. ** has had them recovered and still uses them to this day. Since the La-Z-Boy name and reputation has been outstanding with our family, we recently purchased a Owen reclining console loveseat in wheat leather (LE981467) from La-Z-Boy Furniture Galleries 410 W State RD 436 Altamonte Springs FL 32714. It was delivered in Feb 2014.

I purchased the Ally Silver Luxury Lift Chair from La-Z-Boy in November and was delivered on November 8, 2014. I purchased this chair for my mother who had a double hip replacement, and now a blood clot. I felt I needed to get a "quality" lift chair so I went to La-Z-Boy. Since it was delivered on November 8th, there was a recall on the control wand, and now the chair does not work at all. We had to wait over one week for a repairman and now needs to wait another week for parts.

We went to the La-Z-Boy store a few times to get everything organized. The sales guy, Brian, was great. Jenny was incredible, she came when they installed everything. Everybody has been fabulous. I've just been really impressed with them. Furniture looks wonderful. The only thing is, we're still waiting on our carpet, an area rug, and we've been waiting for a really long time. I'm not really happy about that. And we called Brian about this but he wasn't really great at following up with our missing piece. Everything else was fine, but it’s just leaves a bad taste in my mouth right now because it’s not complete. And we paid a lot of money for this furniture.

I received a refund of the labor fee and assurances that the issues which led to my bad experience would be examined. I do hope that the company will address the issues.

We have a couch and smaller couch that we purchased from La-Z-Boy 2 years ago. I like the quality of their furniture, so I recently purchased a chair. Delivery was very good and on time.

Our experience with Lazy Boy was, frankly, exhausting! We were told they had sofa/loveseat in stock that could be tailored for our fabric. Days later we were told the sofa had been discontinued weeks before. Our representative did not know this, so at our next walk through we asked another salesman about the sofa who said it was NOT discontinued but then is was! AHHH! We finally found something else we liked, they told us it could be up to 8 weeks to deliver it (!). It took twelve weeks!!! The lamp just came after 14 weeks!!! They kept making excuses for the delay.

I recently purchased a recliner from La-Z-Boy because my old one broke. We have had La-Z-Boy in our home for probably 40 years. Initially I wasn't really happy with the new recliner but then I went back and the same person asked to help me. I told her what I thought about how she acted when I was there the first time and that I would prefer a different salesperson. She apologized profusely and I ended up dealing with her.

We purchased a sofa and loveseat in Brick, NJ the furniture was delivered on September 14th 2013. In May of 2014 we noticed that the fabric started to pull apart. We called and the technician came and suggested that all 5 cushions be replaced. It took from May till August for each piece to be mailed separately. They were replaced on August 9th 2014. December 14th, 2015, we noticed that the replacement pieces less than 4 months old are doing the same thing. We called Customer care, and they sent the same technician to look and take pictures again.

I was a little leery about purchasing a chair with heat and massage. But I was assured if anything went wrong, it had a 5-year warranty and would be fixed. Well, after 3 years, the motor is grinding terribly and I'm told a replacement part is no longer available. Really? I made this purchase in confidence that La-Z-Boy would stand by their warranty. But they haven't. I'm very disappointed by this and it will probably be last La-Z-Boy product I ever purchase!

Last week I purchased a power recliner and reclining love seat for $350 total from a local thrift store. These La-Z-Boy items are the most comfortable units of furniture I have ever owned. They look brand-new. The retail is over $2000.

La-Z-Boy is wonderful. They were very helpful and very nice when they delivered the furniture. Those guys carried it down the hill, set it up and it was gorgeous. We're very happy, in fact, I was back there and ordered some more. We even bought furniture for way up north, brought our trailer and they packed it up and we hauled it all the way.

Wish we had read the reviews first. Purchased a $1800.00 recliner from Fort Myers, Florida store. Had to fight with them about the length of time for delivery. Finally got the delivery refunded, but read the fine print on the back. We are stuck with an uncomfortable recliner that we hate. Should have taken a book & sat in it about an hour before buying. They just want to make a sell & screw the customer. No more La-Z-Boys!!

We had a couch from La-Z-Boy and we had problems with it from the very beginning. It just kept on having issues so they finally gave me a new couch. I do have the new couch, it's very nice, but we'd like to put the attachments on the loveseat so the chaise and the other parts can be attached. They're supposed to have a repairman come in to put the attachments on. I would say the quality control is an issue with it because the couch they originally sent me really shouldn't have been sent out in that condition. It wasn't standing right, the cushions were bad; the screws were falling out from the recliner that's attached to the couch.

I just received my third owned La-Z-Boy recliner and was quite disappointed to find out arm/headrest protectors are no longer standard issue. Why wasn't I told this upfront? I was advised by the store they are an additional $75.00. I am still waiting to hear the price for one yard of fabric. I would have never made the purchase had I known this. Still in awe of the company charging customers shipping to deliver to its own store. When paying premium prices, one surely expects better.

La-z-boy will not help you. All the girl will say "our stores are independent contract stores, we can't help you." All they need is a recording. Ok, went to fort Myers, fl. store, purchased a chair 2,000.00 not a cheap. O, they give 48 hr to change or you stuck. Run your credit card that day, we will del in 7 to 10 days. Our order 1/2/15, we call 1/10/15. O, it will be del. 1/30/15. After you pay they will do whatever, got your money and all you are to them is a sold fool. Never again at la-z-boy. If you need the best go to Denmark interior and get a stressless. The best I have one. Cost more, you get the best. No more la-z-boy for me.

In 1999 I purchased a recliner from La-Z-Boy. It's fabulous and is like brand new. I have never had any trouble with it. I recently purchased 2 sleeper sofa from La-Z-boy because I'm moving back to my home and I had given away my couch and love seat when I moved out 4 years ago. So now coming back I needed to replace them. I went to different places and La-Z-Boy certainly wasn't the cheapest but they seem to have the best quality for the money.

I purchased a couch and chair for my new house. After the first two hours of sitting on it my neck and back got sore. We then noticed there was not enough foam in the cushions and contacted La-Z-Boy. They said it would be filled after xmas. We could sit on couch for a short time before back and neck pain. Then the cushions on the bottom started to curl upwards. Again a tech came and looked at them and said they would be replaced.

My wife purchased 4 items from lazy boy 2+ years ago and 2 of them have padding issues so I contacted lazy boy about the issue and was told the padding is only warranted for 1 year, 1 YEAR!! Had I known this I would have told my wife not to buy but I guess lazy-boy is now just a junk seller. We passed our 10 year old set down to a family member and the padding has yet to break down, but then again it wasn't a lazy-boy. JUNK, just pure JUNK!!!! This is and will be the only lazy-boy to be bought or brought into my house again and believe me I will let everyone I can-know-NOT TO BUY lazy-boy!!

We purchased a double recliner in Oct 2014. Within two weeks the left seat, rear corner failed. The customer service swapped the unit for a new one. The new unit also failed in the same manner within ten days. A technician was sent to inspected the unit stating there was a problem with the seat support and a new seat would be ordered. After waiting for six weeks, with no response from the service center, I called the corporate office requesting a refund. I was informed there are no refunds and there is no expected date for the replacement seat.

On 9/27/2014 we purchased 2 recliners with swivel rock technology and 2 extra long handles. We were told (after we paid in full) that it would be 45-60 days and that usually it doesn't take that long. Our sales person "Cathy" assured us that the chairs would be there either before our moved furniture (from Chicago) got there so that we'd have something to sit on when we moved.

Very unhappy with La-Z-Boy furniture company today. Bought 2 recliners and a sofa. The two recliners appear to have a defect in design in the "pillow-top arms". From 1st day, pillows push to side and my arms (especially elbows) rest on the wood frame. It actually hurts to sit in chairs. Technician out twice, both times recommending replacing arms. La-Z-Boy refuses, tells me it's my fault cause I'm not plumping up the pillows - they say they plump them up everyday in showrooms. They want to replace stuffing and teach me how to plump pillows daily. ARE YOU KIDDING ME?? I bought these to relax in, not work on. Very disappointed in product and company response.

I had a really good experience with La-Z-Boy and I love my furniture. I have no complaints with it. The delivery team was good and the salesperson that sold my La-Z-Boy was very nice.

I'm happy with the furniture and I just adore the designer. But the response time in our communication wasn't that well as far as communicating back to us with updates. That's my only complaint. I would definitely recommend La-Z-Boy and have told people about it.

We ordered a La-Z-boy about 2 1/2 months ago from the Clearwater store and finally got it a week ago. We had picked the hi-end Greyson powered couch and were expecting to be blown away, as we had been in the showroom. The anticipated day arrived and the service guys brought it in and assembled it. I was stunned! This was not what we ordered. There was very little similarity to the quality of the items in the showroom. Especially the Greyson there. This was a Greyson but it looked like it had been assembled by someone who didn't know what they were doing.

My husband and I recently retired and search diligently for 2 nice reclining sofas, as we figured we be spending lots of time on them. Comfort was a BIG deal! We drove long distances to go to showrooms to sit on sofas and probably looked and tried out over 100 before we finally found one that was perfect at the La-Z-Boy of Kennesaw (GA) showroom. We were told we could select from any fabric that they offered and found a different fabric than what was on the showroom piece. This was during the Labor Day (2014) Week sale. Furniture was delivered on 10/22/2014 (not a problem). Immediately upon sitting on our new $3500.00 pieces, I noticed a major discomfort in the armrest area when the wood was covered with fabric but no padding. It gouges into the body, VERY uncomfortable. Have been told it's made to specifications. We were never told that choosing a different fabric would make such a HUGE difference in comfort. Very disappointed!!!!

I purchased a rocker-recliner on 1/9/15 at a Charlotte store and two days in, the left spring started squeaking. First of all, when I went to pick it up on Friday they had no record of my order. Got it home and two days in, it started squeaking. I got down on all fours and looked underneath the swivel base and saw where a screw was protruding from the spring assembly. Notified the salesman on Tuesday and he gave me the runaround so I returned it on Thursday before the 7-day return policy expired, after he again promised to come on Friday to fix it or send a Technician.

I ordered a fabric blue recliner with electric ejection capacity to help get out of the chair. However, after only 3 weeks the motor stopped working and I'm still waiting for repair to come out to fix it. It's been 3 weeks and they are not scheduled to come out until next week - will be 4 weeks of waiting. Don't they have enough repair people? The customer service said they had reduced the wait from 4 weeks to 3 weeks and I should be happy about that. Customer service had a nasty attitude like I was expecting too much from them. By the time it gets fixed I will have owned it for 7 weeks and only used it for 3 or 4 weeks. Why so long?? No answer. In fact they were irritated at me because I was angry about the lack of service. This company sucks big time. Forget about Lazy Boy!!

I placed an order in November 2014 for a special order lift chair. I gave a 50% deposit. I received a phone call on January 20 that my chair was in, but I needed to come into the store with final payment. I was informed that I could not pay the balance by credit card which I find very odd. I am a 70 year old woman who does not live local to the store. I told the manager that I would send my son-in-law with a check, but that was not acceptable either as my license was required.... Again a credit card would have been the best solution in my eyes. After discussing the situation with my daughter, we called the store back and told the manager that my son-in-law would be coming with a check from his account paying my bill. This whole payment situation was an extreme inconvenience to myself and family. I will rethink my future furniture needs.

Walked into your Ontario, CA store - salesman asked what I was looking for, told him coffee tables. He didn't even reply just turned around and walked away? Guess there isn't enough money in coffee tables to bother with me? Too bad I was looking for a coffee, side and sofa tables I saw online, about $2500 total sale. Your loss! I thought the La-Z-Boy name meant quality but I guess it just describes your salesman.

La-Z-Boy is the best thing! I just fell in love with the chair when my neighbor went and bought a whole bunch of living room furniture from them. My daughter loves it. The people at the store we went to were phenomenal. We tried probably 50 chairs, and they were very patient. It was a great experience.

My wife and I purchased a La-Z-Boy recliner approximately a year and a half ago. At that time we were moving into a new location that had just laid brand new carpet when we moved in. The first thing that I noticed one day when I went to vacuum was a black line where the recliner sits. Immediately, I moved the recliner and cleaned the spot. It has taken several times to remove it. I just read a complaint to the company in which another customer had the same problem, it appears. The representative went to inspect that complaint and said that he'd seen that before but denied that the chair was the cause. There was what appeared to be some sort of blackish liquid that may have leaked from mechanisms from the underside of chair.

Purchased James loveseat recliner and matching sofa. Loved the sofas in the store but our main concern was the middle console in the loveseat, we wanted to be able to remove it. Sales person told us it was removable so we were happy to purchase. When we decided we wanted to remove the console, we realized the middle console was attached to the whole frame and could not be removed. Very disappointed and we felt the sales person lied to us. Then, a few months later one of the recliners on the sofa stopped working. We spent several thousand dollars in hopes to buy good quality sofas we would be happy with for a long time. We're very disappointed.

I purchase 2 recliners from the San Jose La-Z-Boy gallery on Stevens Creek Blvd. in San Jose, CA. I was on a business trip when they were delivered and installed. I came home 4 days after installation and sat in the family room recliner and the foot rest would not stay up after engaging the handle to its highest position. I called the next day and requested a new chair. Was told that the 3 day period for replacement had passed and that it was time to go into the endless loop of warranty service. One technician came out and stated he couldn't figure out what was wrong but ordered some parts and 45 days later they arrived and I received a call for another service visit.

It was a good experience purchasing my La-Z-Boy. They did not pressure me or anything like that, gave me an opportunity to look around. The sales personnel were patient and answered my questions when I asked. Every time they deliver the time that they told would be there, they would be there. And they would be giving me a return call so they can tell me exactly what time it would be on that day and they got here in that time frame.

WARNING when you buy any item at La-Z-Boy, they will force you to sign in back of the order a statement that give you 3 days after placing the order to return your money. After that, they will not return your money if you change your mind even before the furniture is delivered! Another statement in back of the order reads: "After those 3 days, you may NOT cancel or change your order or obtain a refund." Even if they deliver defective items that they cannot fix! You are stuck with them. Sorry NO REFUNDS! This was my case.

I loved my recliner, but it tipped me over twice. The screws were pulling out of the base. I called and reported the problem and was willing to pay the service charge. When the repairman came out, he said he would need to take it in to the shop and it would probably be over $500.00. I think that is pretty over the top. Wasted $86.50 when they could have told that on the phone. I explained my problem in detail.

I've had La-Z-Boy furniture for maybe 4 or 5 years. I recently purchased a sofa, recliner, ottoman and some accessories because I needed to fill our room up. We actually moved and got new furniture for another room. The sales rep at the gallery was very pleasant. She's very informative and on top of making sure that I was up to date about what was going on. She did a fantastic job. We will definitely go back, no doubt about it.

My couch was on its way out so it was time to get a new one. I shopped around but La-Z-Boy was the most comfortable, so I purchased a sectional. The sales representatives at the gallery helped me pick out what I was looking for, showed me what they had and gave me lots of information. He definitely did his job. I was not pleased at all with the scheduling. We scheduled a time to have it delivered and I had already got rid of my old couch. Two days before I was supposed to get it, they called me and told me they made a mistake, that there was a glitch on the computer and that they weren’t going to be able to get it to me until a month later, which is the day before Christmas Eve. I had something going on, so I was very disappointed and very upset with that.

Everything about La-Z-Boy was good. The chairs are very nice. Delivery was good. Everything was 100%, including the service.

I am extremely upset. I ordered two chairs before Thanksgiving and I didn't receive them until after Christmas. On top of which, when I finally did receive delivery, one of the chairs wasn't working correctly, so I sent it back. WEEKS later, January 15, 2015, I have the replacement chair delivered, it is ALSO faulty. Either this was the same chair, never fixed, or another chair with the same problem. I did not accept it. Now I have to wait for a third chair???? I have bought La-Z-Boy chairs for YEARS and so have my parents. I am extremely disappointed. I am very tempted to return both chairs, and order from someone else. This needs to be rectified, it is NOT ACCEPTABLE!!!

When one purchases a name brand product and pays the price for quality, one expects just that. I bought a Queen size couch - the style that has the air bed just a couple of years ago. Last September 2014, my eleven year old Grandson leaned on it and the back frame cracked and broke. We weren't concerned because, after all, it was a La-Z-Boy and the frame was guaranteed for donkey's years.

We've been buying furniture for about 55 years. Now, we purchased new furniture because the other ones were wearing out, the colors were fading, and we decided we're gonna go with real leather with La-Z-Boy. We went in the gallery and talked to the girl. She showed us the furniture, found what we wanted and bought it the same day. The quality is good and we got to find out how it wears. We bought two recliners and they've been fine except for one thing on it and they were gonna replace the arm.

Everything went fine with the purchase of our La-Z-Boy couch. We got the delivery and the couch was in good shape; so far, no problem. It was my first time to purchase La-Z-Boy. My other couch had worn out. The lady sales rep was able to help find the couch for us and she was very good.

I bought 2 recliners in November of 2013. One is leather the other is cloth. The leather is already starting to lose the color off the headrest and arms. We bought the protection package with it. I’m real disappointed with the way this chair looks for the price.

On Dec. 4, 2014, I purchased two swivel rocker recliners. The sales rep, Vimal ** informed me that only one of the rockers had the swivel already installed on it but a swivel for the other chair would probably available within about a week and that they would come to my house and install it when it arrived. It's now been over a month and still no swivel. I began calling the store weekly after about the first week and continued to be told it would be on its way from the manufacturer and someone would call me to let me know the status. Of course no one called me back. I went into the store last Wednesday and spoke with a person named Kevin, who I had talked to a number of times on the phone, and he told me that a swivel had been ordered from a different company and would be shipped direct to my house.

I have purchased La-Z-Boy products for years and have a chair that is probably 20 years old that is still in perfect condition. So, I did not hesitate to buy another about 5 years ago. The first thing that happened was the fabric wore out in the third year. Knowing the fabric was not under warranty and I filed that problem in a "note to self." Next, when we bought new carpet, we moved the chair and noticed there was a long black line on our carpet. We wondered why it was there and where it might have come from but we were getting new carpet so. Several months after getting the new carpet, we noticed the same marks and by then the side of the chair had bowed out and the arm was falling in. In short, La-Z-Boy did send someone out to look at the chair (who said he had seen the black marks before) and said none of the issues were the fault of the product. SO DISAPPOINTED! No More La-Z-Boy In My House :(

I got a condo in South Carolina so I decided to buy new furniture. I bought some sectionals from La-Z-Boy. Everything was fine with the sales representatives. The furniture is pretty costly, but so far I'm happy with the quality. The delivery was fine too but it seemed to take a lot longer than I expected. Other than that, I'm generally happy.

The sales representatives at the La-Z-Boy gallery were great. The furniture so far is excellent and I have no issues.

I bought a La-Z-Boy recliner a long, long time ago. I never had a sofa, so I just bought my first sofa recently. My overall experience was good. I don't have my recliner yet. They were telling me that it won't be ready until February, and that's okay. The delivery people were fine and nice; they delivered it and left. I like my couch; it's just a little noisy.

I wanted a recliner and made up my mind to get La-Z-Boy because they're the best. The quality's been wonderful so far but it was a little expensive - but in this day and age, you pay for what you get. I called the night before we went down. The sales representative was extremely nice and very knowledgeable and took her time. I wanted a good back support, and she knew exactly what recliners to take me to and didn't push for the most expensive. She helped me but let me make my decision, and I appreciate that. She did everything that night including scheduling the delivery. It was wrapped up, and once I made the decision, bam, bam, done. The people in the delivery team were also extremely nice young men. They carried the chair all the way up to the second floor and offered to move furniture the whole nine yards. I'd recommend La-Z-Boy to anybody and especially that store and that associate - it's been a wonderful experience.

Order was promised to be delivered anywhere from 6 to 8 weeks. Order placed on October 26 and still no delivery. We called to see why we have not received anything and now they are telling us that we must have not understood what we where told and that we should now expect to have our order at around 12 weeks. That would have been a huge misunderstanding. I expected better than this from a company such as La-Z-Boy.

I have purchased 2 Lazy Boy recliners. The first one the seat lost the support on one side after 2 years. They did add more padding to seat but it didn't hold up. I decided to buy a new one, bad mistake. I purchased it less than a year ago and about 3 months after, again the seat was losing the firmness and causing my back to ache. I contacted the store and was told I could bring it in and they would repair it. Having been that route before and it did not work, as well as the inconvenience, continued to use it the way it was. I have finally given up and have to go and purchased another. Not Lazy Boy! Very expensive and unpleasant experience. The model is the Harbor Town Wall Recliner. I guess my only compensation is to post this review here and elsewhere.

My wife decided to purchase a sofa and recliners from La-Z-Boy. It was expensive but the quality far exceeded expectation.

I recently bought two love seats from La-Z-Boy since we gave our old stuff away. The seats seem really nice so far. Its cost is reasonable to the cost. The sales part was easy, quick, and there was no pressure. The sales representative was very conscientious and helpful. She scheduled the delivery and we got it precisely where we wanted it. Overall, it's very good atmosphere in the store while the delivery guys were great and very polite. They put the furniture exactly where we wanted it and set it up for us the way they were supposed to do. It was a very good experience.

Experience is good and I recommend La-Z-Boy.

I am 6'4" tall and was in the market for a new recliner; I prefer a rocker/recliner. I found one at La-Z-Boy that had a nice tall back and the foot rest extended for the extra support needed. I found a few other recliners that were designed for taller people but they either didn't rock or they didn't have enough back support. I enjoy the rocker function, but due to back problems (just had my 3rd back surgery in two years) I needed the back support. Since this chair was VERY expensive, I purchased the extended warranty as well, thinking it was a wise decision to protect myself once the manufacturer's warranty ran out.

I have had La-Z-Boy furniture in our home for four years. I had a baby and needed something in the bedroom that was comfortable at night when he was waking up, so I purchased a recliner from them. Originally, I was gonna get something like a glider but I didn’t have the time to wait for it to be made. The sales rep went through everything and we ended up getting what they had in store that they could get delivered right away. Quality of the furniture is nice. But when you put the footrest up, it’s noisy. It’s noisy when it goes up and noisy when it goes down. My parents have one and it’s not noisy at all. But overall, it was a good experience with La-Z-Boy. The sales associate was good. Experience with the delivery team was perfect, too. They were in and out quick. They put everything together and were very nice. Also, the cost was okay. It was a little high but I know La-Z-Boy’s prices are more expensive than most places.

Absolutely the worst customer service I have sever seen - from the store to the warehouse to corporate. I bought a Greyson chair, had to go pick it up myself, went back to get a swivel installed 2x. They stripped the base and after I got home, the bolt fell into the mechanism jamming it up. The sales guy Scott would not call me back, the warehouse guy Mike was rude and said I would have to pay for someone to come out and fix it. Really folks, that's the way you treat a guy who paid $1600 for a chair? Never again and I canceled the CC on the swivel base with my bank, so maybe now I will get some help.

No one tried to reach me. It was worked out anyway. They took my recliner and kept it til it aired out and the smell disappeared and then returned to me. Fine now, except it is having a problem holding in position and leg lift falls at times. But l am happy.

I've had a La-Z-Boy couch for about ten years and recently purchased a power love seat and sofa. Everybody in the La-Z-Boy gallery was great. They we're very helpful with coordinating the colors and helping me pick. I'd recommend anybody to buy a La-Z-Boy furniture. It's well worth the money and the people I dealt with were very professional and very, very helpful.

I purchased a sectional from La-Z-Boy because we moved into a new house. Everything was great with it and I'm very pleased. It's my first time buying a couch like that so I thought the price was kind of high, but it was great. Good product. Everything went smoothly. I would definitely go back to them.

I have had recliners in the past, bought from Sam's Club or Costco. They last a couple of years and then they're broken. I figured I might as well invest in a La-Z-Boy since I spend a lot of time in my recliner now that I'm retired. To be very honest, I didn't go to La-Z-Boy the last couple of times I bought a chair because I thought it would just be too expensive. I went about three weeks before I bought my chair and I thought the price was high. We looked around and couldn't find anything else, so my kids convinced me to buy it. I'm happy I did, I'm really liking this recliner so far in terms of quality. We're also gonna see how the warranty works.

The absolute worst customer service department. No one ever answers the phone at the repair center, and frequently not even a answering machine is available. Does not return calls in a timely manner. Will never recommend purchase of La-Z-Boy furniture in Nashville area.

I visited your Perimeter, GA store to inquire about recliners and was informed by Jovan that there was a tax off sale, if purchased within the next 24 hours. I returned the next day and saw Kelly who disclaimed any knowledge about what Jovan had said; Jovan was off and Kelly assured me he would have him call me. I conditionally ordered two chairs and wrote on the receipt. "Less Tax." No call. I called yesterday and was placed on an extended hold with terrible music. I am very uncomfortable dealing with people like this and want my $800 deposit back. Transaction no. **.

I bought a power recliner at La-Z-Boy and the quality was good. It's very expensive and I’ve seen recliners in other places for a lot less. The sales representatives were okay and the delivery team was very good. It’s not outstanding in any way - I was taken care of and got the product I wanted.

I decided to buy power recliners, loveseat, and tables from La-Z-Boy when I moved into a new house. The quality has been excellent so far but the cost is a little frightening. I haven't bought furniture in over 30 years, so for me it was kind of a shock. But I wanted better furniture than what I see on TV and La-Z-Boy has always been top-of-the-line furniture, as far as I understood. Everyone at sales were quite helpful - the young lady that came in to measure the rooms and all of that was exceptional. I had a good experience with La-Z-Boy. I need a couple more pieces and I will go back there.

We bought our couches in November. Because of the color (white) we were offered a fabric protection plan by Guardian. The sales associate demonstrated the product etc. Bottom line, either the protection was not applied correctly by the La-Z-Boy people or it is a complete sham. Small stains are quickly absorbed and are not easy to remove. Trying to contact Guardian is almost impossible, with waiting times of over 45 minutes and when you do talk to them it feels as they make an effort to disqualify your claim.

My furniture was 22 years old so I purchased a new one. This was my first La-Z-Boy purchase. Their sales representative was very nice and knowledgeable. The showroom and sales people were very nice. When scheduling the delivery, sales associate was good, as well. Delivery team was very nice, very helpful. But quality of furniture is poor. I wanted to buy American made feeling that the quality would be good and to support the manufacturers here but I’m not happy with the quality. It was a custom-order so it took 8 weeks to get. When I got it, it’s all wrinkled. The material is wrinkled where it should be pulled taut. I immediately called them and they connected somebody out until today, and I haven’t even gotten a confirmation call that anybody’s coming. So I’m unhappy with it. Right now, I’m waiting for La-Z-Boy's customer service to get back to me.

July 2014 we custom ordered a "Big Man" Rocking Astor Power Recliner XR Leather with 5-way electrical controls. The chair was delivered on 9/16/14. On "Sale", this recliner costs us $2785.70. The recliner has developed THREE different problems in only less than 4 months. The footrest control no longer operates smoothly but operates in a jerking fashion. The headrest does not adjust at all. The motor runs but the headrest does not move. And the manually operated rocking mechanism has failed such that the chair always moves to the rear rocking position. In other words I cannot sit straight up in this chair, and when I use my TV tray to eat, my tray is slanted backwards to my lap. Guess where my food wants to go. Great, huh? The service guy is coming out two days from now for the first time. We will see what he has to say. My experience (I am 65 yrs old) with situations like this leads me to believe that this is the start of a nightmare. I hope not. More to come...

I'm very happy with everything I've gotten. Everyone at La-Z-Boy was very good, polite, and they were great. I also would like to thank Abby because I didn't know what to do. I'm 79 and I never had a living room like I've always wanted. She designed it, and I'm so happy with it. They delivered it on my birthday and made it feel like a special occasion. I'm so glad I went for La-Z-Boy.

I'm very happy with the Lazyboy company's quick response. Thank you!

I had a very good experience with La-Z-Boy. I have history with them; I've purchased one or two before. There was a problem with one of the tables, and so they called the other day and said that they're going to replace it. I was very pleased. Everyone seemed to be well-trained.

We purchased a sofa, power recliner and a chair from La-Z-Boy. The sales representatives from the gallery were lovely. The boss lady came over and was helpful very nice, very pleasant, and very confident. They were excellent. We asked them to leave us alone while we searched and they did, and then when we were ready, so were they. The cost was fair, we bought it on sale. We went to other stores, and it was more expensive than others, but it's nicer. The representative took care of scheduling delivery for us and told us when they would be delivered and when someone would call. All of that happened. The delivery team were fine. They had to drop off two small pieces. They were pleasant. Since the furniture is new, so far, we're happy with the quality.

My wife and I visited the La-Z-Boy gallery a few weeks ago as we are in search of a new sectional. We were greeted by a salesman who was very knowledgeable about the products, gave us ideas on what we would like based on our comments and description. He was very helpful - gave us the sheet that outlined the sectional we liked (the griffin), he explained that we should measure and that there was an in home designer we could also utilize, but given our schedules, we felt it was easier for us to go home and measure and look over the information before we made a choice. He also took the time to show us available covers, and there were many to pick from, and that we could pick and choose the pieces we wanted from the collection to make it work for our home. We left feeling very informed and excited to measure and pick out our new sectional.

Next day we did shop in other area store and resulted to the lower price plus delivery and set up. Called our salesperson and she agreed to match the price. It pays off to shop around and be clear about what you invest. I will update once the order is here.

I thought it was time to purchase a new La-Z-Boy because we had a different one in the living room and there was wear and tear on it. The sales rep was professional and cordial and to our liking. Delivery was very good because it got scheduled and delivered a couple days before Christmas. I thought it was gonna be much later.

On 6/17/14 I contacted La-Z-Boy about getting replacement hardware for the two recliners in our 20-year old sofa sectional. Kevin helped me with the order. He called me the next day to confirm that the mechanisms were in transit and would be shipped directly to the upholstery shop, at my request. With this info, I had the upholsterer pick up our sectional to begin the work. Three weeks later the shop told me that the parts had not arrived. When I called La-Z-Boy I was told Kevin was mistaken: the parts were obsolete and the recliners were out of warranty so we weren't eligible for parts. Now I had no furniture and no solution. La-Z-Boy has told me they will have a contractor fabricate the mechanisms due to their error but they can't tell me when that will be done. This is absurd. I wouldn't have spent thousands to reupholster the sectional if the recliners were beyond repair. I call monthly but the answer is always the same: "we have no idea when we can get you the mechanisms." We are beyond disappointed.

We were moving and needed two chairs so I purchased two recliners from La-Z-Boy. The quality seems good and I hope it lasts. The sales representative was wonderful and very helpful. It was a good experience.

On Nov 2nd my mother placed an order for a leather recliner. No special fabric...just a brown leather recliner that was not available in the store. The sales lady that assisted in the order was very helpful and very sweet. She told my mother that it was possible that she might receive it by Christmas but it was more likely to be received by the 1st of January. While driving by the La-Z-Boy store on Dec 31st, we decided to drop in and check the status of the order since we had not heard anything. The salesperson (not the original) had to send an email to the manufacturer and said that she would give us a call back. After not hearing back I gave the store a call. The salesperson took my information and said that she would call me back which she did the same day. She said that the manufacturer was having to look into the delay, however, she said it would now be the end of January before the recliner would be delivered. Not sure how she knew that without the manufacturer relaying that information. Something is not right about this.

Memory foam in the recliners doesn't last long. It takes weeks to get it fixed.

We've had fairly good experience with La-Z-Boy. The service people are good to deal with. My wife likes the furniture and in fact, she's taking my neighbors over there, maybe next week sometime, to look at some furniture.

We are without a Christmas gift. We are faced with paying 50% more and waiting 2+ months. No response from La-z-Boy corporate. Placed an order for a recliner on 11/28 to be delivered to my father-in-law for a Christmas gift. All information was given upfront for the delivery. On Saturday 12/27 they contacted us to say it would be delivered on Wednesday 12/31. They called back on 12/28 and said that they could not deliver to my father-in-law and would deliver to the store on 1/9 and refund our delivery charges. We called them on 12/30 and they said they couldn't deliver to the store close to my father-in-law. They said that they would refund our money on a Wednesday. They said they could not call the other store because they were a dealer and they were a corporate store. They are not allow to call other stores. They could not transfer this chair to the other store because it was in a different area. They said we would have to call the other store. I asked for the president's name and they gave me customer service's phone number. He did not want to give me that information. I emailed customer service with all details on 12/30 and they have not responded.

We moved to Myrtle Beach in August and in May of 2013 we bought the Maverick. I had back surgery and we had to take whatever they have electrical on the floor and that was in Cincinnati and that chair has been great. We had planned when we got here to get two Pinnacles. And so we got here. We hadn’t been here two weeks and a shaft in the back of the Maverick broke. So it was virtually useless. And we have been going through I don’t know what with Ultra Shield from the first of September to now and it’s still not repaired. I know they’re an outside source but it is a reflection on La-Z-Boy, I think. But overall, we love La-Z-Boy, obviously, or we wouldn’t have bought our Pinnacles. But we did have a problem getting those two. When we ordered them in September, it was going to be six to eight weeks for delivery. And about five weeks after that, we were told that the leather we chose then was out of stock until January. So we came in, chose new fabric, a totally different leather. And the bottom line is we just got our chairs two weeks ago. So it was a lengthy process. That was an issue. The leather that we chose was an upgrade with an additional cost, maybe a thousand dollars, and La-Z-Boy did eat that. We told them we’re not paying it.

I got a La-Z-Boy couch that was on sale - it was pretty fairly priced. I had a great time with the service representative, Wendy. She helped me out a lot. Everything worked well with the delivery. It was a really good experience and I'm happy with it.

On 10/18/2014 we purchased 2 designers choice La-z-boy classics kimberly recliners, which were delivered to us on 12/4/2014. Upon receiving the chairs, we found that they are too hard for us to recline. We called the dealer on 12/5/2014 and he stated that they were just stiff from being new and he would send someone to help with the problem by spraying the mechanisms with WD 40. However after more phone calls to dealer, still nothing has been done. We are both in our 70's, and are unable to use these chairs. I can recline to the first position on mine but my wife cannot recline in hers at all. We have not used these chairs at all since the first day. We have had LA-Z-boy recliners for the last 30 years and have had no problems until this purchase. We both set in the floor model at the dealership and didn't have no problem then. Dealer Number is ** , chair style is 028916. We would be most thankful for any help you can give us on this.

Amazing interior design and sales support. We absolutely love our new living space. Thank you, Jen!!!

It all worked out in the end. Fortunately, I'm pretty handy and was able to do the repairs myself. I have to admit, it's the most comfortable chair I've ever owned.

We bought new furniture from La-Z-Boy for a rental unit we have. The representatives at the gallery were great. They came out, measured for me, were very friendly, bright, and knowledgeable. Furniture is of very good quality, very comfortable. But I wish those policies / La-Z-Boy procedures would change, because you have to sign documents saying that you can only return it and exchange it for something in the store. One of the tables I ordered didn't match and the manager was grateful and let me exchange it... I happened to find out something that works good and happened to be at the same price but what if I didn't? They should at least give you a grace period of 7 days, once you get the items if you like it or something...

I've had La-Z-Boy for 20 years. I purchased a new one because the other one that I had for probably 25 years didn't work. I've always been satisfied with La-Z-boy that's why I keep going back. I love my chairs. This recent purchase was on sale so I got a good price on it. But I have yet to pick it up since they didn't have my material. They told me it'd take about 6 weeks. They're supposed to call me and I'm supposed to pick it up at the warehouse when they get it done. I'd recommend La-Z-Boy to anybody.

I purchased my La-Z-Boy Recliner on December 7th 2014 at the Farmingdale store on Route 110 NY. The recliner was delivered on 12/10. After sitting in this Chair for two weeks it does not feel as comfortable as the one in the store did. I called the store on Dec 26th at around 7PM and asked about returning or exchanging it. I was briefly put on hold and then told No Returns or exchanges. Later that night my wife and I went to Setauket NY store on Route 347 NY. We were looking at Tables for our living room. We found a set we liked on clearance but needed to speak to the manager regarding the cost.

December 2013 we bought leather recliner sofa, two matching recliner chairs, as our Christmas present to each other from floor display at The Woodland, TX store. It had to be ordered with a delay because mfg. closed down during holiday, we were told, so we didn't get it until after. On delivery I thought they had sent the wrong order, had to go back to the store and verify it was the model we ordered but looked different. First one chair, motorized, had to be replaced twice due to not working correctly. Then the second chair had to have a new part, now we are having problem with sofa which stuffing has shifted. We bought the warranty and it is a good thing because we are getting attitude from customer service about every complaint including the run-a-round. Here we are one year later still dealing with furniture we paid a lot of money for from a company that we thought had a good product. Would I shop there again or recommend them? NO

I had a very good experience. Our salesperson was very helpful in steering us in the right direction.

My wife and I purchased a recliner yesterday at the Mishawaka, IN store. We were treated very well but the problem I have is with the $40.00 shipping fee just to get the recliner from Chicago to Mishawaka for me to pick up. It's absurd to me for a store to pass what should be the company's cost to its customers. If my wife wouldn't have been present it would have been a deal breaker for me. Next year when we look for more new furniture I will be inclined to buy from somewhere else unless they have the same policy. By the way, have spent thousands of dollars at this store through the years, either for the company my wife works for or personal use.

We purchased two Mackenzie sofas, when we received them they were as hard as a rock. We went back to the showroom to find the ones on display, have been there over a year, and well broken in. We picked two different sofas (which cost us $500 for the switch) which were suppose to be in on the 7th, on the 10th we called to be told it would be a few more days. On the 17th we called to see if they were in and were told delivery of one was set for the 18th and the other the 20th. We had made pre-arrangements to have them delivered at the same time. They were going to charge us $99 for cancelling a delivery we never set up. We finally got the sofas and one had a big hole in the bottom. They set up for someone to come repair it. If it has to be repaired it's no longer a new sofa. The store manager has never contacted us. The furniture is not comfortable at all, and when you put your elbow on the arm the stuffing separates and makes a very noticeable indent. Done with La-z boy. Bad experience all the way around. Never again!

I was really excited about my recliner purchase but was told I would have to wait 8 weeks for the special order I chose. That was fine. I had to pay a 50% deposit. That was fine too. It was a very large purchase for me and it gave me time to get together the remaining money, which I did. 11 weeks later I got word that my recliner was ready to be delivered. With excitement I watched as they brought the recliner into my home. When they placed it down on the floor and I had a chance to look at it, it was then that I realized I had been robbed for over $3000. The quality of the leather left a lot to be desired but what was most alarming was the way the chair was sewn. The leather on both arm rests was not sewn straight, it was twisted on one side and pleated on the other. Of course I refused delivery. I was in disbelief that an American-made product could be sent to the consumer in such a state. I waited 5 days for my sales person, Sue, to contact me. When that call didn't come, I called myself. I spoke with a manager at the store who indicated that Sue should have called the previous day but must have been too busy.

We were redoing our home and doing an upgrade so I bought two sofas, two chairs, ottoman, and two tables from La-Z Boy. I had a La-Z Boy before but it’s my first time to purchase from the actual La-Z Boy store. Dealing with their sales rep was awesome. So far the quality of the furniture is good. The cost is very reasonable for the quality. We’re still waiting on a recliner. We changed our mind after the furniture was delivered so the chair that we bought was an in stock so we ordered a custom recliner. I had a very positive experience. I told a lot of people about it. My designer that helped me was awesome. They are professional and attentive.

I have had La-Z-Boy furniture in my home for 15 years and recently purchased a loveseat. I had another piece that was not La-Z-Boy and it was not holding up and I felt I needed another piece. The young lady at the gallery was very nice, knew all the furniture, answered my questions, and rather than get all over it, she was just very relaxed so it was a pleasant experience. The quality of the furniture that I received is excellent and comparable with the cost. The delivery guys were great and very friendly. They were there first thing and had it done in a heartbeat.

It was a good experience. We're not really happy with the chairs as they move around. But the employees were very nice.

I recently purchased a power recliner and other accessories from La-Z-Boy and this was my fourth purchase. My husband was quite ill and sleeps in the chair he sits in and so needed the change. The sales representatives at the gallery were very exceptional. The delivery team was also very good. I am very pleased with everything. We've always liked La-Z-Boy and I'd recommend them to a friend.

I went to the La-Z-Boy store and tried out all different chairs. The salesman helped me find a chair that fit me perfectly. I ordered it and it came in seven weeks. When I got it home it didn't feel right but I thought I would sit in it for a while to see if I would wear into me. After a couple months the spring broke, they fix that, no problem but now the chair starts hurting worse and worse and gives me a backache when I sit in it. There is no lumbar support. I went back to the store and tried out the same chair that I sat in when I ordered mine and that one still fits perfect. They do not make the chairs the same way all the time, this is wrong. I paid a lot of money for this chair. They are coming to try to fix it again so I'll see how that goes. I should not have to go through this. They should have made it the right way the first time. It took long enough. They should have some kind of quality control. The store I bought it from just tells me to call customer service.

I placed an order through my local La-Z-Boy Store here in Lafayette, IN on 12/01/14 with 25% down to order. Unfortunately I was demoted at my job two days later (within the La-Z-Boy 3 day cancellation period). I called during the day of 12/04/14 to cancel the order since I was going to be unable to afford the furniture now. They called me back a few hours later to regretfully inform me they wouldn't be able to cancel the order because it was a special order and had already been placed and submitted. Their policy clearly states I may cancel within 3 days of the order (The Indiana state law says 3 days to cancel for any binding contract). I was told there was nothing they could do to cancel the order since it was a special order and the order had been placed. I then waited until I got off work to actually go into the store to figure out why they wouldn't cancel my order under policy & law. Assistant manager ** told me "Sorry, I'll have General Manager ** call you first thing in the morning."

We went to the La-Z-Boy furniture store in Cary, NC on 12/21/14. A sales person asked us if we had any questions and we told him “Yes we liked a sofa.” He was very good in explaining about the sofa and pricing. We agreed on a price and so we told “Yes we would like to purchase it.” He started creating an invoice and we gave him our credit card to bill us. He called another co-worker to help him and after a while brought the invoice back to us with the total price higher by $200. We told him about it and he acted like he did not know how that happened but he said he will go back and correct it. Few minutes later, his co-worker comes to us and tell us that they cannot sell the sofa to us and they would refund the money to our credit card. Very humiliating experience and seems like they have lost the way on customer service. Did not expect this from La-Z-Boy.

In April of 1977, I met my husband of 40 yrs. When we found out I was pregnant after 3 mo. of marriage, he bought me a La-Z-Boy chair... that was in Nov. 1977. I rocked both my children in this chair and moved several times with it. In 1996, I had it recovered and the seat re-stuffed. We moved it to my son's first apt for years and when my daughter went to college, she took it with her - moving numerous times on her way to a doctorate degree. She is living in Dallas, TX now - working her first job.

My 86 year old parents purchased a LazyBoy on September 28th from Brick, NJ. After about 2 weeks they realized that the noisy banging mechanism would wake them out of a dead sleep in the next room. Since then they have been trying to exchange it for an electric one. A representative came to the house and told them this is a unique mechanism and makes this noise. Recommended putting a rug under the chair. Refused to make any exchange. Lazy Boy basically told them go screw yourself. They had 3 days according to the contract to exchange or return. This is how they treat Senior Citizens. While they probably have no legal recourse because of the contract they signed I promise to stay on every possible website warning of this poor service.

After a devastating house fire, I proudly purchased a La-Z-Boy curved, recliner sofa, with electrical console. I was so excited to have it delivered from my local store. Within 6 months, I realized that the padding in the seats used most often were breaking down. I contacted the local furniture store and had them replaced. Once the warranty expired, I would be charged $200 for replacement of each cushion, and there were three!

It all went well. The sales representatives at the gallery were awesome. I had a couple of different ones because we ended up having to go back a little bit later but they were both wonderful. We purchased the furniture for our daughter and son-in-law. We got the same loveseat my parents bought for us. It’s wonderful.

We purchased new recliner and swivel rocker from La-Z Boy. They were on sale. We were very pleased with our experience at that particular store. We had dealings with another store and we were not very happy and we never went back there. We decided to give them another chance, especially that it was on sale, and the gentleman who assisted us was very helpful and very accommodating. He did a very nice job of telling us about the products. So far we've been very pleased with furniture quality. We've had several other La-Z-Boys before, all swivel rockers.

I recently purchased a power recliner and lift chair. I also got Lancer Power XR. We got both of these on the same day but they delivered them on two different days. I needed to replace the old dark navy leather recliner I had because the handle keeps coming off and it’s starting to clunk. We replaced it with the Lancer Power XR. We bought the Clayton lift chair; it was the largest among the three offered.

The first week of August my sister took my mother to the La-Z-Boy at Southpark Meadows in Austin. Mom desperately needed a new recliner, and they decided to purchase an expensive motorized model, which they were told would arrive in October. That seemed like a long wait, but they decided it was worthwhile to get the right chair. October came and went, and no chair arrived. We called and were told the order would take just a bit longer. November came and again we were told, "just a bit longer." Now here we are in mid December. Each time we call we're told, "We just don't know why this hasn't come in, let us check. It will be here soon." My mother is 86, and she is confused by what has happened and is convinced that she has been ripped off. It's hard to argue with her on that point.

After about 15 months the furniture is starting to creek - when you sit in it, you can feel the wood in arms, very little padding. Lines appearing in the fabric, like you pulled the thread out. Only one year on warranty then it costs you money. The warranty purchased does not cover these problems. This stuff isn't even paid for yet. Would not recommend them to anyone. This will go on my Facebook page and any other place I can think of.

I am very disappointed with the product. It broke after exactly 2 years. I contacted La-z-boy and they are going to charge me for the repair, $100 per hour. Parts are under warranty. (Nut, bolt and a plastic gadget.) It looks that I have to bite the bullet with this deal. I filed a complaint with BBB and it was resolved in favor of the company. Like I said, I am very disappointed.

First, I want to say that I've owned a La-Z-Boy couch since 2001. My wife and I recently had to get a new couch to accommodate more seating in our new home. We sold the old couch (which I loved!) and bought a new one. Second, because we wanted a sectional, the show room in San Diego's Mission Valley store only had a couple you could see and sit in. Of course, neither one of them we liked and we ended up ordering without ever seeing or sitting in the sectional. BAD IDEA for anyone out there thinking of doing the same.

I was so excited to finally purchase La-Z-Boy recliners. After 3 months of use the chair looks old, shoddy and cheap. I spoke with the local service center and was told the pilling is normal and not covered under warranty and was directed to La-Z-Boy corporate. The response to my letter was a restatement of what I had written. I was expecting La-Z-Boy to actually stand behind their products and work with me to come up with a resolution where we would both be happy. I am highly disappointed that La-Z-Boy has said "too bad, so sad, go away" and have closed my ticket. I will now need to contact the BBB, American Express and my local TV station advocate to see if I can get help. :-(

I had a wonderful experience with La-Z-Boy so far. Everybody that comes in my new home just raves about how great it is. The salesman was a very nice young man and the decorator was a lovely young lady. They are very helpful and very good about getting back to me. I could not have been more pleased with the service, the carry through, and the gentleman that delivered the furniture. It took a little longer because it was custom made, but it got here sooner than they thought it was going to. At least I was in a La-Z-Boy recliner for a couple of months, which is now in the little den with the little chair and a half. I also got a mirror for the foyer. I certainly would recommend them and have done so.

I was moving into a new flat, so I needed some furniture. I decided to buy a power recliner and a love seat from La-Z-Boy and the quality of the furniture is good. The delivery team was good.

Purchased 2 recliners costing close to $4,000, on 10/31/14, ticket # ** , custome order. It was explained to me that if the chairs that I purchased went on sale within a 30 day period, La-Z-Boy would gladly refund me the difference. On November 7 thru the 9th the chairs went on sale for 25% off any purchase between $3,000 - $3999.

I recently purchased a sofa and recliners from La-Z-Boy. The sales representative at the gallery was very good and the delivery team was very helpful. So far I’m happy with the quality of the furniture that I got. Everything was fine.

I love it the La-Z-Boy. It’s great. I don’t have any problems with it and it’s working fine. We just moved into a new house and had a space we were going to convert into a den and TV room. We needed something comfortable to sit on and I suggested La-Z-Boy. My wife doesn’t like it but I won out and we got a two-seater La-Z-Boy. Now she loves it and she’s happy with it. I've always wanted a La-Z-Boy because my son-in-law and brother-in-law have them. The sales representatives were very nice and helpful. My wife said the delivery team did a fantastic job too. They came in, set it up, and explained everything. They were neat and clean when they did things and they were on time. I’d always recommend it to a friend.

I had bought furniture from La-Z-Boy. They send me old furniture. Then over the 6 weeks, I still need to call 1800 number. Salesman said just for sell, Manager said big hole on the table top is natural. Lexington SC store, once you signed the paper, paid money, you cannot do anything. Just wait even they sent trash to your house because non refund and non return.

We live on Sea Isle City. It’s a barrier island and we used to have the summer look. But now we moved down here full time and wanted to replace our furniture with more formal. The sales representatives at La-Z-Boy Furniture Galleries were wonderful. I dealt with four of them at different times because I kept going back. I was undecided about things, and they were lovely women including the manager. They talked to me about the options I had and they were very nice. They came out to my home too and showed me where they would place everything and what I needed to make my house look more formal and more guest-friendly. They designed it and I just love it. I’m so happy with everything. Everybody that came in here so far has liked everything and they all told me they’re going to go over at La-Z-Boy Furniture Galleries and buy something.

The La-Z company had agreed to replace the backs of both chairs. We received the backs on Feb 10th and installed them in the chairs. They matched perfectly.

My husband and I were looking to buy the Jace sofa. It was priced at 1299 and we were told that we would also get 25% off if I came back on Saturday to attend a meeting with the design lady. I went back on Saturday, barely met with the design lady, she only plotted a square box on computer screen and put a sofa in middle of floor. Then Evelyn, the saleslady, took me over to fabrics at which I wasted two hours. As my appointment went on I realized that the 25% was not going to happen. It was a sales trick. It reminded us of buying a car. So I left store went home to talk to my husband about situation and we both went back to store on Tuesday. Try to explain to the manager what happen and it was as if Tracy could of cared less. It basically didn't matter that Evelyn, our saleslady, misled us. There was nothing the manager Tracy was going to do for us. So nonetheless we left the store. This was a horrible experience with La-z Boy.

My experience with La-Z-Boy is wonderful. We’re very happy with it. I had a recliner years ago that lasted me for many years and recently purchased a sofa and love seat. The sales representative at the gallery was very pleasant, cooperative and informational. I’m a mechanic by trade and I’m impressed with the quality of the furniture. The delivery team was great and very courteous. They got it in, and operated the recliners several times to loosen it up.

Purchased a sectional recliner and recliner chair in Aug. 2014, was delivered on 09/25/14. Sat on the sofa for a couple of hours and it was wrinkled and left butt marks. It was not inspected. The fabric was loose and moving, a defective product. WARNING do not ACCEPT any furniture from La Z boy before you have had a chance to inspect it fully and really SIT ON IT. Of course the delivery guys are going to push you to hurry up. I repeat DO NOT ACCEPT. Otherwise you will be put in the same situation I'm in from day 2 making call after call to customer service on warranty work.

I've had my La-Z-Boy furniture for about 30 years. There was nothing wrong with the stuff that I had. I just wanted a a change and purchased a sofa, chairs, an ottoman and other accessories from them. The sales representatives from the gallery were very nice. I like them all especially the designer. However, my husband and I feel like the quality is not what used to be. I'm actually concerned about if it's gonna stand the test of time. It's beautiful but there's absolutely no lumbar support - nothing to support your lower back. It actually drops down. The delivery team was actually excellent and we gave them a really big tip because they were very conscious and respectful of my home and in keeping the area clean. The customer service was fantastic but product is not. Right now, I don't think I would buy from La-Z-Boy again. I shopped around and the designer kind of persuaded me a little bit because I like what she was coming up with. But now that I have it, I wish I had looked a little bit more. It's all about the quality and I just don't think it's going to last.

I recently purchased a sofa and loveseat from La-Z-Boy. I moved in to a place and didn’t have furniture and my wife and I decide to get La-Z-Boy because my parents always have La-Z-Boy and we want something that lasts long. The sales representative at the gallery was very friendly. We absolutely enjoyed their help. My wife said the delivery team was in and out in 15 minutes and set it up the way she wanted it. I know I was going to be paying a lot for a good product but if you want something to last long, you got to pay for it.

We were cleaning out and we decided to get some new pieces for the living room and purchased from La-Z-Boy. The saleswoman was lovely. She showed us an area to get started and let us browse around a bit. She was excellent, no pressure, but we had what we wanted in mind. We had looked online previously and she was just there to help us. She was very good. The delivery team was good. They called when they were about 15 minutes away from the house. We live on a second floor and sometimes delivering furniture up here isn't easy but because the chair came apart and then they put it back together, it worked out very nicely. They were in and out quickly.

Purchased lift chair & extended service contract total $1,353.11. Delivered Saturday, Oct 25, husband spent Sunday/Monday in bed. Tuesday in hospital until he died. I tried calling store manager on 3rd day to return chair but could not talk to him so called back and was told the 3 days had passed so could not return.

I like the chair however that Kalunk sound when I release the recliner is driving me and the person living below in apt nuts. I tried the wing nuts but it still makes that awful noise. You people are difficult to contact. On purpose perhaps.

Bought sofa, love seat and recliner. (Love them) After 6 months the recliner broke. :( I called the customer service and talked to Sally. She informed me that the recliner was under full warranty and there would be no charge to get it repaired. Took the recliner to the service center and in a matter of minutes, my recliner was fixed. Just wanted to say thanks to Sally, Jesus and the rest of the crew at LA Z BOY in Albuquerque, NM. Great customer service. Thank you.

I purchased a sofa and two recliners from La-Z-Boy. Our sales rep Patty did a good job and the delivery went fine and arrived when they said it would. Only thing I'm upset about is the color of the sofa when it was delivered. My new sofa sits up too straight and there's not enough leg room in it. And it's gray but I thought it had more beige in it. More of a brown because recliners are brown, and then we got this sofa home and put the recliners next to it and it's definitely gray. But everything was fine when we went to the gallery.

We purchased a Lane reclining sofa to use, and moved the La-Z-Boy sofa out of the way. I no longer care, one way or the other, what La-Z-Boy does or does not do now.