La-Z-Boy Furniture Galleries Reviews

We wanted to change our furniture so we purchased a couch and two chairs from La-Z-Boy. The sales rep was great and the delivery team was very good. The furniture quality was very good except for the two chairs they had to redo. They came out here and fixed it all up so now it's all okay.

On Thursday 4/09/15, the recline foot rest mechanism broke on my recliner. I called the repair number and left a message as instructed. It has been two days with no call back. To me, this is unacceptable and unprofessional for such a notable company. I also called the main number for the company, talked to a person after a 24 wait, still no response. I will continue to wait as I have no other options for the repair.

I ordered a leather recliner and upon delivery, realized it had problems. It made a lot of noise when rocking. I called to have it repaired and upon pick up, the delivery service La-Z-Boy uses, put several 5-7 inch scratches onto my wood floor. When I called to complain, I was given the run around and told I would be called back. This never happened.

Right now, I'm totally thrilled with the furniture I got from La-Z-Boy for our new house. The people that sold it to me were fantastic. I am very satisfied with La-Z Boy.

We just moved into a new house so we had to buy new furniture. We purchased a full living room set from La-Z-Boy. I thought it was awfully expensive, but my wife's thrilled and seems like the quality's pretty good. I found nothing wrong with any of the furniture yet.

I liked the La-Z-Boy couch (plus the lady at sales was a good seller) so I bought it. I feel that the quality is good and I'm well pleased with the furniture and everything else. It's been excellent.

I ordered my furniture on January 11th with an already extraordinarily long delivery estimate of "on or before March 26th." That date came and went with no communication from the vendor, at all. I called today and was told that "MAYBE" my furniture will be delivered "on or about the second week of April." Just moving into a new house, I've bought a house full of furniture from several different vendors. La-Z-Boy is the only one that hasn't delivered, both literally and figuratively.

Ordered new Sofa, Loveseat, Coffee table and end tables at a cost on sale of over 4000.00. Waited 8 weeks for delivery. Delivered furniture on April 4, 2015 at around 11:30 am, by 2:30 center seat on couch was broken. Wood frame came apart and center seat cushion fell down. I called our local store about the problem and they had La-Z-Boy customer care contact us within a couple of hours. We were told that the warranty contractor would contact us on 4-6-15.

I'm an 81 year-old lady who on Feb. 8, 2015 purchased a custom-order chaise from the Hilliard, OH store. I was told delivery would be 6 to 8 weeks. After 6 weeks I called and was told it would be in the following week and delivered the next week. It did not happen. On April 2 I again called and was told it would be in later in the month. On Good Friday as my guests arrived for the Easter holiday, I received a call that it was now in the warehouse. I needed the additional seating for my company. I contacted the store manager and was told the earliest delivery I could get was April 7 (which was past 8 weeks). I explained that to him with no satisfactory response. Being upset, I said "good bye" and hung up. The manager called me back and we scheduled delivery for April 9.

You get what you pay for with La-Z-Boy. Their sales representatives and delivery people were very polite. I advise everybody to have at least a chair. There's nothing like it. We love our power sofa! I've already recommended a couple of people to go up to their store and check it out.

We love our new La-Z-Boy furniture. They're of good quality and reasonable cost. At the gallery, we were greeted at the door and then we just roamed around. It was great that we were introduced to the designer. She came out to the house and sold us on it. It was a great experience that just made furniture buying easy.

We needed a living room lounger. We knew about La-Z-Boy and that the La-Z-Boy chair is one of the best chairs ever made so purchased a recliner. This was our first La-Z-Boy purchase. The sales representative was courteous and answered all our questions. We love the recliner. It was a good price too. The delivery team was marvelous.

We purchased a 3-piece leather furniture set from La-Z-Boy in late 2011. The set included a sofa, a love seat, and a rocker-recliner. We had looked for a long time for just the right living room furniture and were very pleased when we found the set at La-Z-Boy. Because it was leather, its price was a little more than we wanted to spend, but with the salesman's assurance that the leather furniture would last forever we decided it would be a good investment. To make sure that we were totally covered, we even purchased the extended warranty. At that point, we were completely confident with our purchase. Our salesman even told us that we'd never have to buy living room furniture again. Having been long-time La-Z-Boy customers we had already gone through two fabric-covered rocker-recliners - we felt that we had made a good purchase.

I have La-Z-Boy products when I was in Oklahoma through Mathis Brothers and I was real happy with those that's why I didn't hesitate buying directly from La-Z-Boy this time. I had been looking for something for a particular space in the living room and their salesperson was very good and complete in showing us our options. He showed us several different models and we ended up with the loveseat. The delivery went real smooth. Two fellows showed up on time and were quick and efficient. They were in and out in no time at all. I've only had the loveseat for a short time now but I'm really pleased with it. The quality seems good.

I purchased a La-Z-Boy reclining sofa and love seat from a local retailer in November 2014 and the furniture was delivered on Dec. 18th. I started having issues with one of the recliners within the first few days. The first service call was Jan. 9th, at that time adjustments were made to the recliner. The recliner continues to be noisy and rickety. In addition to the recliner issues, the cushions are breaking down and the fabric is bunching up and loose on both the sofa and love seat. The back part of the cushion (headrest) is also breaking down. A second service call was made on March 21st. The service tech took pictures, flipped over the couch and looked at at the underside.

DO NOT waste your money on a La-Z-Boy product. We purchased a new home Sept of 14 and decided it was time to replace our aging couch. We shopped at all the standard places, but decided we wanted something that would last and that we would pay extra for quality. La-Z-Boy talks about how they are on the "high end" spectrum of furniture, their products are American made blah blah blah. 6 months after getting our couch, 6 out of the 7 pieces are ripping at the seams, NONE of the seams on the back portion line up from piece to piece. I realize it's a sectional, but still, it's a 5 thousand dollar sectional. Walk out of the LB store and go to Diamond furniture or Big Lots, you will get the same quality for thousands less. La-Z-Boy should be ashamed at selling such a low quality product at top dollar.

We had La-Z-Boy furniture for about 23 or 24 years. We shopped at La-Z-Boy many times, so our overall experience with them is fine. We purchased a new furniture because we needed the lift chairs for my wife for medical reasons. The quality of the furniture we got is fine - we pay for what we get.

After many phone calls with our local store and with corporate customer service, we were told that the pilling fabric on our brand new sofa is normal and that we should buy a shaver and shave the pilling fabric. Ten months and replacing the fabric, we are still dealing with the same problem. Customer Service said that's normal and we should just continue "shaving" our couch. Our new couch looks like it is 20 years old. Customer Service was of no help. In fact they were condescending and offered a ridiculous solution. I now see why there are so many negative reviews. I would have been better off going to the flea market to purchase a couch.

We really like their salesman. He was very good and gave us a lot of time and decorating tips which we certainly needed. We got quite a number of items and have been happy with all of them. The only issue that we've had, and I know we only used it a couple of weeks ago so we really haven't had a chance, is there are a couple of areas on the sectional that don't look like they are fully packed with fiber and they don't look quite right. Also the cushions are kind of seated a little bit. We've had La-Z-Boy products for decades but feel like there were a couple of areas in the sectional that could be improved in quality.

We purchased a new home and needed to furnish it. We like the quality of the furniture very much. We own a previous set of La-Z-Boy living room furniture and that's what brought us back to the store to purchase the second. The cost is adequate in relation to the quality. We had a great experience with La-Z-boy. They were very friendly in the store during the sales process and then also in the delivery process. The delivery folks were wonderful and did a great job. I would recommend them to others.

I decided to buy La-Z-Boy recliner because my old one was worn out. The sales representative was very helpful. We went in to buy a chair and she showed us a lot of chairs. The product is a little pricey but I guess you get what you pay for. It's over a thousand dollars but we got it for $800. It's a good furniture and I would recommend it.

We purchased a La-Z-Boy because our furniture is old and we are redoing our room. However, I called almost a week ago because the furniture that we received wasn't made very well. The soonest they can get someone out to even look at it is May 1st. Three weeks is quite ridiculous to have someone even come out to see if they can fix it or even if they have to order me a new one or whatever. I was frustrated and expressed that to them and was told that's all they can do, which is unacceptable.

Our old furniture just wasn't working with the new house so we bought new furniture from La-Z-Boy. We used the decorator at the gallery and she was very helpful. We had some things in mind and she was able to show us a lot of things and understood what our taste was and helped us pick out pieces, which we feel are of good quality and reasonable cost. It took a few months to deliver them but the sales associate let us know the status of it. And then when it was delivered, she came out and helped us put it all together. The delivery team was very efficient too. A few pieces still haven't arrived yet, so that probably would be my only complaint.

I had La-Z-Boy furniture for just a couple of years. The product was expensive, it's more than what I wanted to pay but I felt the quality was worth it. And it did take a really long time to get the product, it took three months to get it. So, it was longer than what I was expecting. Also, the sales representative at the La-Z-Boy Gallery didn't seem as knowledgeable as I was hoping he would be. The manager was really good because I could overhear him talking to other customers about the different fabrics and what they mean and so I was listening in on that, expecting the salesperson to tell me the same thing but he didn't. But overall, it was a good experience - mainly because of the manager.

I'm satisfied with La-Z-Boy. This is the second one - we bought these two because we have another La-Z-Boy and we were happy with it. We like their product.

I purchased this recliner for my father and the hand controller has a mind of itself. I have left msgs and sent email to store where I purchased and when I walked in to store was told no longer under warranty and they don't order replacement parts. They only provide warranty service. I have tried to locate online google, amazon, etc. Meanwhile my father can't use chair. In any event, this chair is just a few years old and was over $1000.00! Can someone from La-Z-Boy or anyone help me in locating this controller? The part # is 75000242 02. What is the point of paying the extra $$$ for the name if the company La-Z-Boy won't stand behind or help with repairs. If I can't get help I promise I you it will ruin an otherwise positive experience with La-Z-Boy products.

I recently purchased two La-Z-Boy recliners. This is not my first La-Z-Boy purchase since I’ve had their furniture for three years. The sales representative was very good, helpful and patient. The delivery team was also very good. I had a very pleasant experience and I love the quality of the furniture but I think it’s a little expensive.

Everything was great. I just purchased a power recliner from La-Z-Boy and had no problems at all.

I purchased a sofa, a power recliner, and two other recliners from La-Z-Boy. The cost is a little high but I think you pay for what you get, so I'm very well satisfied. I love the quality. Their sales representatives were also extremely nice. I ordered all this furniture in October of last year then I fell and broke my hip so I was away and my daughter-in-law cancelled the order. When I went back to order the exact same pieces every one of them asked me how I was. They couldn't have better salespeople. The delivery team who came in to my home were very polite and nice too. They set the furniture up exactly where I wanted it. It was a pleasure doing business with them and I've had nothing but good experiences from La-Z-Boy so far.

We love our La-Z Boy loveseat! For what we paid, it's a very nice piece of furniture and the quality is there. The people also, from sales to delivery were great. The delivery guys couldn't have been more helpful. We thought we had to move different things. We had everything moved out of the way and we wouldn't have had to do that at all. They were wonderful. I definitely recommend La-Z-Boy.

As far as the service and the product everything has been fine. It's been a pretty good experience.

We bought a new house so we purchased a table and accessories from La-Z-Boy. The sales rep at the gallery was wonderful and everything went well with the delivery. The furniture has excellent quality and is worth the money. With La-Z-Boy, it's easy and excellent.

I've been with La-Z-Boy for 25-30 years. Their frame is always good. I can depend on La-Z-Boy quality as far as the frame goes. The cost of La-Z-Boy product is not top of the line but definitely middle to upper. Their prices have increased the last 25 years quite a bit. Also, the delivery team was very good. They did a good job and very accommodating. On the other hand, the time to wait for the product is a bit exorbitant. Three months is a long time to wait for, particularly in January time frame when business is slow. Other than that, I'm satisfied.

About four weeks after taking delivery of a rather high end, fully powered reclining chair, the foot rest would no longer close fully. It took about two weeks for a tech to visit and identify the problem. He took pictures and relayed to the factory what needed to be done to the seat to correct the problem. La-Z-Boy advised promptly that they would make a new seat for my chair to solve the problem. Delivery of a new seat took about eight weeks. The same tech returned to install the new seat into the chair. In about four weeks I am back on the phone with La-Z-Boy with the identical problem. A different tech comes out and goes through the same process as the first tech. Today, 3 weeks after the tech was here, I get a call and am told my three options: 1) Pick out a new chair, if it cost less than the original I am out the difference! 2) Pick out a new chair, if it costs more than the original I PAY the difference! 3) Order an identical chair at no cost.

Dining room set ordered. Waited 60 days for delivery. Then advised on back order till July - 6 months from purchase date. Living room suite held and not delivered during the prior time frame. Love seat missing power cord. Three or more phone calls later... finally took it upon myself to drive to warehouse to pick up. Flippant attitude by your personnel. Store closed today for training - I HOPE it was on customer service.

When I bought our La-Z-Boy furniture, they told me it would be 3 weeks but it took 5 before we got the first piece. Also, we didn't get our recliner so I called again in another week and they said it would be another two weeks. So it was like 7 to 8 weeks before we ever got the final part of our 3-week purchase. Apart from that time element issue, everything else was great.

La-Z Boy is everything we hoped for. We've never had good furniture in the family room. Since all of our kids are out of college and married and gone, we can now afford to buy La-Z-Boy furniture. So far, I'm very happy with it. It was good, especially since we got the sale price. Also, the salesman we dealt with was great; he was really nice, very knowledgeable and helped us. I'd go back there again when I need something out.

We were so happy to have beautiful, new, comfortable furniture... and just 2 years later the furniture frame is broken.... you cannot sit on the sofa.... and the 5 year warranty is worthless.

I bought a new Lazy Boy Spa (Soul Mate) in Dec 2013. November 2014 I reported that it was not working. Now, March 24, 2015 (approaching 4 months), it is still not working! As a busy executive, I will give you the details later, but by now you should understand that your company has not stood by its warranty and something should be done about this at the executive level. The Spa was bought at Spa Man Spa, 21257 N. Black Canyon Hwy Phoenix, AZ 85027 in Phoenix, AZ. Their phone number is 602-998-7727. They had previously replaced a noisy pump in 2013. Then on Nov 28, 2013 I emailed them (because I had not gotten a response from a phone call). I indicated in the email that I only had cold water. They responded immediately that I should call the company that was servicing the warranty, Spa Tech 602-225-0004.

We're having a problem with the La-Z-Boy chair that we bought because it squeaks and makes a lot of noise. When I look underneath it, the square frames for the rocker recliner and for the base aren't matched up properly. They're misaligned. One of them is twisted so when I rock the chair, the wood comes together and touches, then it squeaks and makes a horrible noise. Someone suggested that I just put powder on it so I tried that, but it didn't work. I know I've got to do something about it. And my wife is not well right now so I haven't taken the time to contact La-Z-Boy about the chair. Still, our experience with La-Z-Boy has been fine.

I placed an order Sept. 25 for two chairs. They were delivered Nov. 29. The first call for service was Dec. 29 as the entire cushion on one of the chairs was no longer even, it listed to one side. After waiting several weeks and hearing nothing from the store I called and was told they were having problems getting the "core". Replaced it and I called again on March 17 because it was the same chair, same problem. They ordered "core" once again, heard nothing, called the store and was told it had been shipped March 27 and would arrive and the service man would be here April 2, they called and canceled saying the core did not come in, then added on a different call, the serviceman is in the hospital. Re-scheduled service again for April 10. I want on record what is going on. I see what they are attempting and that is to run out any guarantee. I paid nine hundred dollars each for these chairs and expect better.

This is my third La-Z-Boy chair over the last 15 years. The chair that I had from them before is a few years old and it's in fairly good condition but I didn't buy one that was roomy enough. It was a little bit tight sitting in it and the feet was too low to the floor. I have trouble with my knee joints trying to get back up on the chair and I was thinking about a lift chair.

I've had some hand-me-down La-Z-Boys and I thought I had pretty good luck with them so I figured I'd purchase one myself. A gentleman at the gallery helped me out pretty good as far as what I wanted to pick out. So finally, I bought a sofa and recliner. Delivery was on time and well done. The price is a little on the high side but nevertheless, these furniture are pretty good stuff.

2.5 months to wait till our cushions get back from being remade and still waiting under warranty.

I was redoing my whole living room and needed something to complement a new couch and chair that I bought so I went to the La-Z-Boy store to purchase new furniture. I spoke to a sales rep and told her I knew the owner and asked for a discount. She sort of looked at me and go, "We don't give any discounts." I said, "Well, alright. Maybe I have to talk to him myself." She said, "Just a minute." Then she went and she talked to one of her managers and came back and gave me a discount. Okay, so that's fine. Then I ordered the chair and they kept calling telling me that I had to pay for the chair. I said, "You know I gave you a half down so what's the big problem?" "We can't deliver it without being paid." I said, "I understand that." Then I asked, "When is it going to be delivered?" "Don't know." 'Well, then why do you want your money?" That left a bad taste in my mouth.

Love seat back goes back too far, very uncomfortable and not enough padding in sofa and love seat. Sorry that I bought this furniture.

My dad is unfortunately very sick and he didn't have a nice kind of couch or a comfortable couch to sit on and a nice recliner, so we thought of surprising him with something he can come home and look forward to since he was in the hospital. When we were at the La-Z-Bo gallery one lady worked with us. She was very nice and helpful, and looked up a number of different prices for us. On the following week, I returned the fabric cloth that they've given us to come home with. Another woman assisted me and it was quick because the first salesperson had written down everything that we had talked about so it was pretty easy with the second salesperson. She said "put it into the computer." It was very easy and helpful.

Bought a power recliner and lift chair from La-Z boy, and I have no complaints whatsoever. It was costly, but you have to pay for the quality you get. The salespeople at the gallery were very nice and helpful. The delivery team delivered it on time, called ahead, brought it in, and placed it where I wanted it. They made a couple of minor changes, and were very helpful and pleasant to deal with. It was all a very good experience and I would definitely recommend them!

After many phone calls and emails LazyBoy has decided to give me a full refund. I am happy that they gave me my money back but it was a big hassle.

I ordered a La-Z-Boy recliner and the day it was delivered I had some issues with it. I called the store where I ordered it & was given a customer service number to call. I left a message. No one called back & so I called the store back. They called customer service & they called me back. They sent someone out to look at it & a few days later called & told me what they were willing to do which was to pick up the chair & have the arm re-upholstered & then deliver it back to me. They refused to replace the chair. I spent $1,000.00 for the chair & I feel like it should be delivered in to my satisfaction.

After only 18 months, headrest leather is peeling. Insurance company says it's due to hair products or contamination. The suite has been cared for and cleaned with the product supplied with it. Should contamination happen just by laying your head back which you must do in a reclining position? Our previous suite of 15 years old is still in daily use with no visual signs of any leather defects. No member in the family use hair products apart from shampoo, etc.

I purchased a sofa and love seat March 2014. In December I noticed the material separated on the upper arm part of both pieces. I contacted the store and they are letting me do a re-select. I was told that particular model number has a defective frame. La-Z-Boy did not contact me of such or neither did the store. I had to bring it to their attention. Now they tell me I have to bring the defective furniture back and then pick up the re-select. I will have to rent a U-Haul truck to do this and pay a driver and another person to do this. This will be well over 300.00 cost to me for La-Z-Boy selling defective furniture. I talked with a attorney who tells me La-Z-Boy and the furniture store where it was purchased are liable in reimbursement for these expenses.

My boyfriend and I purchased a sectional in Jan of 2015. It was delivered and the delivery people seemed to do a great job. Even gave them an extra tip because they were so helpful, but that is where the good part of this review ends. Like so many of the reviews on this site, we found problems with the sectional after the delivery men left. There was an indention or scratch on one of the wood pieces and the back of the sectional is put together with cardboard that was bent and poking out in a weird angle. It looks horrible and since you can see the back of the sectional it doesn't work for us. We called several times for someone to come out and look at it and did not get a response for quite sometime. Finally, we were told that someone would come out and of course they didn't show up.

We ordered a double recliner sofa from La-Z-Boy which was supposed to come with several throw pillows. The pillows did not arrive with the sofa. In addition, we ordered a sleeper in cream color. It arrived in the wrong color, a darker brown. We had called the manager who was our salesman in Setauket, NY. He said he would research this and call us back. He never did!

Excellent power recliner from La-Z-Boy with a reasonable cost. I really like it. It was scheduled the same time we purchased it and was delivered by very professional people.

After many weeks (eight, I believe) Our new sectional was ready for delivery. After it was set up, we noticed that the backs were not in perfect alignment, and one gap was far larger than the others (over 2 inches wide). Our unit free stands, not against a wall, so you really see the back. We contacted La-Z-Boy, and they arranged for someone to examine this (although the soonest appointment was a couple weeks out). The man who came was able to make the gap slightly less, but still far from what we hoped for quality furniture. In the future, I am not sure I would pay the substantial premium for La-Z-Boy. I am sure other brands would go together at least as well (our last sectional was better fitted when removed after 10+ years of service). In fairness, the unit is quite comfortable to sit on.

Bought a $2,068 queen sleep sofa on 04/05//14 with a delivery date of July. When sofa was delivered 07/14 the sofa cushion were shaped uneven, the back side is uneven with a downward slant facing the sofa to my right. The throw pillows made for the sofa have pointed edges that look like ears. The seating cushions are uneven, sticking out uneven. We had it sent back to the manufacturer to fix. It was returned to us with minor changes but still out of shape. We were told it was built per specifications. Nothing else to change. SPECIFICATIONS??? La-Z-Boy needs to focus on Quality work. I guess quality is not important. Poor workmanship.

Customer service has been non-existent. You sell furniture...you don't deliver furniture. Promised delivery March 2nd, then by March 20th... nothing. Do you have a telephone? Sales rep always busy with a customer. B.S.

Bought a new power recliner from Lake Zurich IL La-Z-Boy showroom. Had La-Z-Boy's chairs for 40 years, loved them until now. They have a 3 day exchange program, I was there the 4th day due to traveling this week on business. The chair still has the tag on it. Got it delivered, it was very uncomfortable, real bad if it's not reclined. Talked to my sales person **, on the phone, she said, "Come in and we will do the paper work and pick out a different chair," but she said I had to come when the mgr was there. I showed up, the mgr ** said it's one day late, and will have to accept a 30% restocking charge, which I was never in person about - it was a $1500 chair. For one day, they will lose a loyal customer of 40 years. Not going to lose $400. Looking at their ratings, out of 5 stars, they only get one star. How does a company like that stay in business. I will never buy another La-Z-Boy product again.

I recently purchased a power recliner from La-Z-Boy. Very pleased with its quality and the mechanisms! The sales rep who waited on me knew her merchandise very well and let me spend several days in selecting the one that I really wanted. Scheduling the delivery was also a very positive experience because the associate called me the day before and the morning of the delivery. The delivery guys assembled everything well within 15-20 minutes. They made me sit down and try the recliner before they left.

We have had La-Z-Boys as long as I can remember. I used to think they stood by their quality of their furniture. About two yrs ago I bought 2 new La-Z-Boy chairs, a leather one and a fabric one. Now the fabric on the arm is about to fall off. I called up to see about getting it fixed. They wanted to charge me an arm and a leg for someone to come out and fix it. I will not buy again.

Lazboy finally came out and replaced the broken console with a new one. It took an extremely long time and I had the worst experience with their customer service department ever! And their customer service manager really needs to learn how to spell correctly. How unprofessional is it if the correspondence you receive is so littered with misspellings and bad grammar that you can hardly make out what they are trying to say. We live in an age of computers and spell check!

Ordered a power reclining sofa on January 3, 2015. Was told it could be 6-8 weeks for delivery, but most happen in 4-6. The salesman said he would check the status at 4 weeks and give us an update. Four weeks came and went. My wife had to call for an update. To date (19 March) we have not received an update unless we call and ask.

I made a transaction in person at the La-Z-Boy Furniture Gallery in Troy, Michigan on August 19, 2014 for the purchase of a sectional sofa with three motorized recliners. The total price of this sectional sofa was $6,262.40. This amount reflects the sale price. The original price of the sofa was $8,494.40. I paid a deposit of $1,878.72 on August 19, 2014 and then I was required to pay the balance owing of $4,383.68 in person in the store before the sofa would be scheduled for delivery. The sofa was delivered to me the first week of October 2014.

We purchased two of these power recliners with custom leather. We waited the normal 10-12 weeks and when the chairs came, I was so excited! After a month or so of sitting in these chairs, the lumbar support is poking through the back and there is no way to get rid of it. We had customer service come out about 2 weeks ago and he could only add additional padding to the area, which has already moved and the lumbar system in poking through again! I have also noticed that the headrest and backrest is losing its foam padding and there are huge divots in the headrest.

I purchased the Mackenzie La-z-boy couches (2) and the recliner. We get a shock every time we get off the furniture. Have purchased humidifiers, sprayed with anti static spray and put dryer sheets under the cushions. None of this solves the problem. We do not have this problem with any of the other furniture in the room only the la-z-boy furniture. If anyone has this problem please let me know how you solved it. I love the comfort of this furniture but am thinking of getting rid of it because of this problem.

Thinking that La-z-boy was the top of the line, on 10/16/13 I regretfully purchased a La-z-Boy Sofa with 2 recliners and a La-z-Boy loveseat with 2 recliners. It took approximately two weeks for the seat on the sofa to sink and to feel as if you are sitting on one of the boards. As a result, I have to use a pillow on the seat. The loveseat isn't much better but to be fair, it did take a few weeks longer to sink and not quite as bad as the sofa. I have a medical problem and needed firm support when sitting. My old sofa had become too soft. So I spent three thousand dollars to purchase what I already had - a soft sofa. Lesson well learned. The next time, I will do my homework when making a large purchase.

We bought two sofas and a recliner from La-Z-Boy to replace our old furniture and it has been good so far. Their salespeople aren't pushy at all and they were very helpful.

We recently bought a sectional. Before we purchased the sectional I wanted to see spatially how it was going to fit in the room and all they did was take pictures and overlay the picture of the piece of furniture over different walls, if they’re going to look right in it and in the carpet. It's very misleading, it wasn’t spatially, it doesn't really show. So that was a waste of my time.

Ordered furniture from La-Z-Boy in Timonium, MD on Jan 24, 2015. Was told the sofa was in stock and that the chair was a special order that would take 6-8 weeks. Paid a deposit, sales person offered to deliver the sofa right away and I said I didn't want to pay 2 delivery charges. She said, "Oh no we can split the delivery charge so you only pay $100 total delivery. Let us know when you are ready for the sofa." I called yesterday to schedule delivery of the sofa and was told I would have to pay for both the sofa and chair in full. The chair is not due in until the end of March. We offered to pay the balance due on the sofa, half the cost for the chair and the delivery charge.

We liked our La-Z-Boy. It's great and we're happy with it. I recommend them!

La-z-Boy is fabulous! The people at the store were very accommodating to my needs.

It’s our first time to purchase a La-Z Boy to replace the other chair we had which was broken and dirty. Their sales rep was very attentive, helpful, went through the colors, and found out which ones were available. She also scheduled the delivery right away. One thing I thought we should have gotten and I don’t know if it was ever mentioned or if it was extra was the arm covers for the chairs, like throw covers. I was telling her about my couch that had flawed and she said, “Oh it’s probably stapled underneath your couch.” So I turned these chairs over looking and there wasn't. I didn't know but I was shocked that they didn't come with it. But so far everything else with the La-Z Boy is fine.

Ordered chair on 1/16/15 as store didn't have in stock. Told by **, the salesman est. delivery would be estimated March 19th. Called last month to check status and girl who answered phone tells me April 1st. Called today and was told that La-Z-Boy had changed to a new and improved leather which will not be in until mid April, then the chair still needs to be made. Salesman tells me he just found this out when he called "dealer services" and that he wouldn't have known this until I called to check on delivery as I asked why I wasn't aware of this new and improved leather when I ordered the chair. This was purchased as a birthday gift for a birthday in January, the recipient is as frustrated as I am and doesn't believe this chair even exists and wants me to cancel it and purchase a chair elsewhere. I have emailed La-Z-Boy directly but no one has returned my email. People, please read these reviews prior to purchasing!

I recently bought a La-Z-Boy because the first one I got many years back got outdated two years ago and everything was worn out. It was a recliner-couch, and the recliner wouldn't work anymore on the ends. The sales representative and the delivery team were pretty helpful, they even took my old one out and threw it in the back of my pickup for me, and I thought that was very nice.

We ordered a recliner from La-Z-Boy and had it made so we had to wait. When we went over to pick it up and brought home, it had an odor to it. I couldn't figure it out although I remember I had a headache. In fact my dog usually sits on my lap and she wouldn't even get on the chair. I had to run out to Arizona and so it sat in my house for 4 weeks. The odor was still there but not as strong so I went back to the store and told them about it. They said that I could switch it to another. So I got another one in-store and brought it home and it's okay. Other than that, the store itself is fine and the salesperson was very nice.

Never again will I purchase from La-Z-Boy. I purchased a Reclina-Rocker that unfortunately smells as though it was treated with insecticide; I have owned the chair for 4 days. I called the store and was told they would do nothing. I phoned the 800 customer service line, spoke with a ** and was again told they would do nothing. I phoned the Office of the President and again nothing. Why would anyone purchase from a company that produces a sub-standard product and provides no customer service after the sale? Never again.

I have my prior La-Z-Boy furniture for 25 years and I purchased another one since I needed something that was more comfortable than what I had in my family room which wasn't La-Z-Boy. I must say it was a little pricier than I wanted but it's worth the comfort. Overall it was a very pleasant experience.

We ordered a couch the day after Christmas 2014. It is nearly 11 weeks later and still no couch. We were told 6-8 weeks at most. Nobody at the store will tell us when we can expect it, and nobody answers the phone at the main office - which is where the store tells you to call so they can pass the buck. After ordering a significant amount of furniture in years past, we are reluctant to order from them in the future. If ANYONE from La-Z-Boy is listening, we would sure like to hear from you.

I am so sorry I bought a recliner at La-Z-Boy!! I went in for a Riley and the salesman pointed me towards the Rowan because I would want to swivel and Rock, and it's so popular and always in stock. Well, three months later my "always in stock" recliner was finally delivered. I was ecstatic. Until I sat in it. It is off balance and tries to dump you out of the seat. And to recline, you have to throw yourself back and hope it locks into place. It's the worst chair I have ever sat in.

La-Z-Boy is really good, been great so far. The one we got was excellent - fair price and quality. Also, we had no problems with their employees. The first couple reps we talked to were kind of okay. Then we went in to look again after we purchased somewhere else to make sure we're making the right move. We spoke to a guy who was very knowledgeable and showed us other options. He saved us a ton of money by showing us the difference between bonded leather and regular leather and we decided to purchase with him the bonded leather and it saved us at least a couple of thousand dollars and it looks exactly the same. Then the associate we arranged the delivery with pretty much told us when they were going to come and the delivery guy was going to call us up. It all happened just the way he described it.

Our recliners were getting old so we got new ones from La-Z Boy. I can say their furniture's quality is very good. We had a special order because I wanted the power chair to have the matching material with my wife's chair so there was about a four-week waiting period. It came in exactly when their sales rep told us it would be. There was a small problem when they weren't able to assemble my wife's chair correctly and they came down within a couple of days and took care of the problem very courteously.

I wanted new furniture to replace my 25-year old one and we chose La-Z-Boy. Everything was fine until they delivered the sofa. It was delivered damage and I'm being given a runaround about it. They sent a technician out and they're waffling about how to fix it. I get the feeling that they won't do anything about it. As far as I'm concerned I've got a damaged sofa and that's it and because once the furniture is delivered La-Z-Boy claims no more responsibility. They say that it's now up to some service to decide whether they'll fix it or what. I think it's terrible and I'm very unhappy that I spent that kind of money. I feel that as a major company they should be willing to talk to the customer about it, not slough me off to somebody else which is what La-Z-Boy did.

We had an addition to the family so I needed a rocking chair for our bedroom to rock him in, in addition to one that we had in the living room. We set about looking for a rocker for me and then decided to get my parents a recliner as well to replace the old one that they have. Also, the furniture in our living room was older and needed to be replaced. Everybody at La-Z-Boy was always friendly and helpful. I definitely like the fact that there is no pressure inside the store - we didn't have somebody following us around constantly just to make that sale.

I have had a La-Z-Boy recliner for 2 years and have had nothing but trouble with it from the start. I guess there are "lemons" in every field. However that is not my complaint right now. We had a service technician come to our home this morning. His truck got stuck in our driveway and had to be towed. The behavior of this technician was so obnoxious and unacceptable. He went on a rampage, using the "F" word and many other curse words that should never be used in front of a customer. I completely understand his frustration in getting stuck in the driveway. But he also said this has happened many times before because his tires are completely worn out.

Well I purchase a Chaise Reclina-Glide chair for $ 813.00. First it took an extra 4 weeks after the 8 week estimated delivery. After getting it home and set up, I used it for less than 7 months and all the filling was so matted that my legs were basically on wood. I called in and was told I would be able to get foot section repaired. Well after months of waiting I was still on back order. Seeing I purchased this chair in Jan of 2014 I called in before my warranty would run out. I was told seeing I didn't get the chair till april my warranty was good till april. I call back after waiting months to have the replacement foot section replaced and complained that now the arms and back are matted and it's like wood (probably cardboard, see it's a La-z-boy). I was told don't worry, the technician will look at when he comes.

Our previous recliner had fallen apart so we went to the La-Z-Boy gallery. I was impressed! I told the lady about my chair falling apart and what I was looking for and then she flips one over and shows me how to construct it, which most companies wouldn't do. She helped me figure out a number of alternatives. In fact it's a staggering number so it took me a day or two to think it over and talk to my wife and come back with a plan of action. I got a lot of information and got to see all the choices that were available which were quite amazing.

Prior to our most recent purchase, we've had La-Z-Boy furniture at least five years and the quality of the furniture was good. So when we moved into another house and needed new furniture we bought from La-Z-Boy again. Our experience buying furniture from them was very pleasant. The sales representative we talked to was very knowledgeable and they called us up to confirm before delivering our new furniture.

Purchased a lazy boy recliner about a year ago. Immediately after purchasing was not happy. Not as comfortable as the one I tried in store and when you lean back feels as if it's going to tip over. $1100 chair should be a lot better!!

We have a La-Z-Boy recliner that's been with us for four years and recently, we bought an identical one to match. I'm very happy with both recliners and think that the quality is reasonable for its cost. Their sales staff were also extremely friendly and helpful - we felt no pressure. A very pleasant experience all around.

I am writing to you to let you know how dissatisfied my wife and I are with the latest furniture that we purchased in 2012. In 2012 we purchased our third set of furniture from La-Z-Boy, which consisted of a sofa and a recliner with a burgundy/tan flower print fabric and a recliner with burgundy diamond print fabric. Just over two years since we purchased this set of furniture, we started to see little slits in the fabric in both of the recliners. The burgundy/tan floral print fabric recliner had one location in the center of the seat cushion, and the recliner with the burgundy diamond print pattern fabric had various locations with slits: one slit in the center of the seat cushion and two slits in the left armrest.

First I want to say that my time with ** was EXTREMELY enjoyable!! I am extremely disappointed that I can't continue to use her service through no fault of her own, I had to call the Bolingbrook store 4 times before some answered! When someone answered I was told that because I was on the phone I was not important because I was not in the store. I asked to speak to the manager and was told that I was speaking to the manager and her name was **. She stated that she was busy.

We order 2 lazy boy recliners, changed the fabric. This was on Nov. 28 2014. They told us, 6 weeks for the chairs to come in. We waited for 8 weeks - still no chairs. I called them (La-Z-Boy). They didn't know why the chairs were not ready. They (La-Z-Boy) told me he would send them a email and would call me back. I never received a call. On March 5, I called them again and they (La-Z-Boy) said it just came in. I asked if we could receive some compensation for waiting in so long. They asked the manager and he said no. That would have been alright but he said it took so long due to the weather. Why does he feel the need to lie to me? They (La-Z-Boy) should have been on it in January. Is this how you treat your customers? We will not be buying any more lazy boys and I will tell people how they treat customers.

I will try this again! I should of updated before. April 24 2015 I received my chair back from Schultz's....they took to shop to replace left side arm assembly and seat for more padding...the chair LOOKS much better, and is much more comfortable. I am VERY pleased with Schultz's customer service...BUT not so impressed with LAZYBOY's workmanship.

We started buying La-Z-Boy in the 70's and since we've just recently moved and had more rooms, we needed furniture so we purchased a sofa, loveseat, chair, ottoman and art work from them once again. I enjoyed working with their sales reps. The sales and delivery went smooth and the main installer stayed for the duration and did a very good job. The furniture we have is of good quality and we wouldn't have bought it if we didn't appreciate the difference in relation to its cost.

We purchased the VERY EXPENSIVE Griffin leather sectional in August 2015. We had the entire sectional replace in December 2015. The new one is breaking down too. We are VERY disappointed in the quality and would not recommend La-Z-Boy to ANYONE!! We put two Reclining Loveseats together to make one long sofa. Each loveseat was $1830. Personally, I don't think this set was designed to connect this way, which may be the problem but now we are STUCK.

Everything was perfect with La-Z-Boy. My husband purchased a recliner about 20 years ago and now recently purchased another La-Z-Boy because our chair was already 20 years old. We enjoyed our experience with the stores. The sales lady was very nice and perfect. I'm glad she pointed out some things that we needed to know. We were interested in recliners, a loveseat and an electrical one but I sit on the couch with my laptop and so she recommended that we get the manual because with the electric as soon as the bottom comes up, the back goes back. My son has one like that and it wouldn't help me when I sit on the couch with my laptop.

La-Z-Boy has always had a good reputation. I have some very close friends who spent their career – they’re both retired now – selling furniture, and they put La-Z-Boy out there as one of the most quality-oriented companies. They’re not the cheapest ones out there – and we did look around – yet they’re not the most expensive either, and we felt for what the cost was, we were getting the quality and long-standing reputation that we wanted. So we went on their recommendation and the reputation that La-Z-Boy had and purchased two recliners from La-Z-Boy for our new house.

If you are reading this be extremely careful if you buy furniture from La-Z-Boy. They showed me pictures of a recliner with full foot rest & delivered one with 2 parts with spaces between. The Internet also shows a single part. They said that since I accepted the delivery they would not change it. They also insist that that model has a divided foot rest- even though the Internet shows it as single. They offered me $99 for the sofa that costs over $3,000. This is an extremely unreliable and dishonest company. Please be wary of any purchase.

I purchased a room of furniture including a sofa, two chairs, two end tables, a cocktail table, an entertainment center, a recliner and two lamps in one day at my local La-Z-Boy store. Recliner was a La-Z-Boy item. The remainder of the furniture was Kincaid. Sales department was great. They came out on delivery day and set everything up. After a few months, the entertainment piece had to be replaced because of a crack on the top and a door that lost it screws because of improper installation. After a few more months, the cocktail table had two casters that broke off. The salesperson had someone replace them. Then, another caster broke. I was told I wasn't suppose to use the casters as wheels to move my table to vacuum. Service person said she would order more casters. The casters are not sufficient to support table.

My husband and I looked around at other furniture stores and I kept saying, "I want a La-Z-Boy". In fact, the old set that we had is still in great shape and we are planning on giving that to my daughter now. When we bought the sofa and recliner, the sales reps were knowledgeable and they knew exactly what we wanted for the shape and the size of the room that we have. The sales rep also gave us options on colors and she explained everything to us - the protection for the furniture and how it worked. When we left, we had no questions at all. They were great! They were also good in scheduling the delivery time that worked for us. Our home now is smaller than what we previously had, and our new furniture from La-Z-Boy is more streamlined so it makes it appear like we have more space inside. I love La-Z-Boy!

For the last 40+ years we’ve had La-Z-Boy’s in the house. My wife's on her second recliner now, she gave the other one to my son. Eight months ago we also bought a couch with two recliners in it from them. Unfortunately, I’m a big dude and I kept crushing the stuffing in the couch so I’ve had them out twice to replace the cushions in the couch where I sit. Eventually we had to do some rearranging and I got the big chair that won’t crush on me. It has only been here about a week but so far it's working the way I want it to and seems to be holding up.

I have issued complaints about my sofa set since I bought them and since then I have taken at least 5 occasions to be at home to accommodate changing out pieces of the sofa's. Still not satisfied.... Now, manager, ** 416-679-9055 ** will not respond to my email or return my voice mail. Even though she sent a tech out to my home, yet again to take photos, she wont respond to provide me a resolution. DONT BUY FROM LAZYBOY.

I have 3 recliners and one needs a new cover. ALL MY chairs are yours that we love. Had one 25 years. Help.

The recliner and power recliner that I bought was very nice and I’m very happy with it. It was delivered the day they were supposed to and the guys were very polite. Even the sales representative worked out nice for me and they’ve always been comfortable so I like them.

We purchased a recliner. Not long after purchase the arm rests caved in. It took 2 months before they fixed it. The cushions also sagged but they said that that was not included in the warranty. The fabric is wearing already. We paid $1,200.00 for a piece of junk.

We’re real happy with our purchase. We went to several La-Z-Boy stores but made our purchase through the one in Wilmington. Everybody we dealt with at all the La-Z-Boy stores were very friendly, they weren’t pushing at all to try to sell anything.

Took possession on power chair on 10/11/13 - This leg lift and reclining back chair. Only one person home and now having to replace motor or something for second time. Hand control has no lights, I have unplugged and plugged in several times to try to get it to reset as they told me last time. 1st control went out in January of 2014 and now another out 2/2015. If this is as long as your products last I certainly will not be purchasing La-Z-Boy again.

We purchased a La-Z-Boy sectional because our old furniture was literally falling apart. We were thoroughly impressed with the knowledge of the sales representatives. The whole process from start to finish was done very well. So far the quality is good. We paid a little extra but I think it was worth it. We are absolutely thrilled with the furniture.

The saleslady was very good, and everything went off without a hitch. Except that they had said eight weeks and it took nine. But it did get here. The delivery people were fine. No problem at all. And it was everything that I expected.

We purchased a leather living room set in 2012 and 2 years later one of the three pieces began to peel. This was a defect in the product because this piece was used no differently and is peeling in multiple spots but the other two pieces are not peeling at all, anywhere. We also purchased a protection plan for 5 years. I am here to say that for a supposedly high-end brand La-z Boy is not too concerned about the quality of their products, because when they sell a bad piece they will not stand behind it and either fix or replace it.

We recently bought a couple of recliners from La-Z-Boy. I told them I wanted it right away and as soon as possible and they realigned something within a couple of days which was good. The quality is pretty nice and I'm hoping it’s gonna last a while.

We had purchased a rocker recliner back in 2013 for our baby that we were expecting in June. We purchased it from the La-Z-Boy, Sugar Land, TX location. After its delivery, long story short, we had to replace it and eventually return it due to it making several noises and being unsteady when we reclined. We ended up changing it for a glider which initially was fine but after a few months, it began making horrible sounds and we had your repair men come inspect it at the house and ultimately that chair, since it could not be fixed in your warehouse, had to be replaced. I was dealing with the main service contact person for Sugar Land, Michelle, whose customer service was absolutely terrible. She was not understanding at all and very short tempered which made the whole process even worse.

I recently purchased a reclining sofa and 2 chairs from our local store in Wilmington. After using couch for 2-3 months, arm rest had permanent intentions, fabric was weirdly sagging and seat cushions were lumpy. I went through the proper channels and had a tech from customer care come out to my home. He took pics, adjusted mechanics, and agreed that it was not built correctly. Fast forward a week later and they hadn't called. I called the customer care and rep told me that the investigation was completed. The couch was deemed "not cost effective" for repair and recommended to replace. The rep told me that the local store would receive this info within 1-3 business days.

I recently bought a sofa, love seat, and recliner from La-Z-Boy for my new house. I was pleased with everything and I love the furniture.

Their sales rep were very informative and did a nice job. They were very knowledgeable about their material, their policies for price and finance, and they seemed to understood what they were doing, They delivered the furniture exactly when they said it's gonna be and placed the furniture exactly where we asked them to.

The sales representative was patient to my husband when he was having a hard time deciding over the purchase. Everything was wonderful except that I waited for two months since the La-Z-Boy product we wanted wasn't in stock.

I bought recliners from La-Z-Boy for a house that we were redoing. It was a very small chair but it works fairly all. However it was pretty expensive. They said it would be guaranteed for five years and I hope it does.

I am disabled & need to sit quite often. We bought a Lazyboy reclining couch & loveseat. I sit in the love seat & within 6 months of getting the furniture, my husband & i noticed the cushion was sinking. Now it is so bad that i need to find a pillow or somehow plump it back up. It is embarrassing when we have Company over. I usually keep it covered with a sheet.

Where are La-Z-Boy's responses to the negative reviews/complaints on this site?!?! The quality of construction of my two, VERY EXPENSIVE leather chairs is POOR! The springs are poorly connected to the frame; they rub against another part of the frame and make horrible noises and feel terrible; and, their connection to the frame breaks apart easily. La-Z-Boy has already repaired one chair TWICE and now I need service on the other chair. Also, I agree with another complaint on this site about La-Z-Boy's website. Not having prices is ridiculous and contact information is TERRIBLE! I would NOT recommend La-Z-Boy to anyone.

I've had nothing but a good experience with La-Z-Boy. Our chairs were 17 years old, so we decided we needed new chairs and we're very happy with them. They were very nice with me. I had gone in to find a part for one of the older chairs. The saleslady gave me the phone number to contact the La-Z-Boy customer service. I did that and they shipped me the part that I needed. Everything was fine and it just worked terrific.

I bought a La-Z-Boy electric recliner from Recliners Direct in the UK in April 2014. After just 4 months and very little use (it is not used as a main chair) the base became loose causing the chair and footrest to tilt to the right and it had to be repaired under warranty. Four months later the chair and foot rest again tilted to the right. Servico visited and state that the chair cannot be repaired. The retailer (Recliners Direct UK) says it will charge to put the chair right even though it is under warranty. The chair has had little use in a side room. I am a slim female and the only person in the house. I am disabled and have been left to pursue the dealer through the Sale of Goods Act as the recliner a) is not of satisfactory quality b) has not 'lasted a reasonable amount of time.' Be aware that if you buy a La-Z-Boy product you are at the mercy of the retailers only and it appears that the Warranty isn't worth the paper it's written on.

I've been buying La-Z-Boy for 30 years. I wanted new chairs so I purchased two recliners. The sales rep was very helpful. Delivery was okay but they didn't cover their shoes. Although the chairs were a little overpriced, the quality is great... though not that much difference in quality to create that much difference in price. But it’s a great product.

The first La-Z-Boy furniture we bought was about twenty years ago. We kept it close to ten years, then gave it to my sister and her husband and they still have it. The first set of La-Z-Boy that we bought in the early 90s was more of a tweed type fabric. We had three recliners: two regular and one swivel recliner. Two of the recliners had started rubbing some of that fabric off and it was showing the underside of the fabric. But other than that, it all worked good. The cushions and the backs hadn't lost any of its luster over the ten years so you really couldn't tell that they were that old. Of course the fabric gave it away, the color and the style. And I really hoped that we can get something like that out of our next order.

My grandma purchased a $1500 Luxury Lift Power recline chair. She could have purchased another one much cheaper $500 from a local furniture store, she insisted on buying from LAZBOY because she said they are American built and you can always count on them being there. She enjoyed her chair for 2 years and came the day she had to move into an assisted living home. Somehow the power source was lost during the move and we called LAZBOY.

I bought my recliner a couple of years ago and after a few months I saw spots where the dye came off and now there are quite a few places where it has worn off. I've always bought La-Z-Boy but now will think twice. The chair is even sagging and not holding up at all. It's only been used by me.

Our furniture that was not La-Z-Boy was worn out so we decided to purchase new furniture. The sales representative at the La-Z-Boy gallery was excellent and very helpful, willing but not pushy. I was pleased with her as she was very nice. The delivery team was efficient and careful when they set up our furniture. We like the furniture a lot. It looks good. La-Z-Boy is a high quality and very efficient organization. It worked well.

We got our La-Z-Boy in November last year because we just moved down here and have an empty house. We were selective in the furniture we moved down here because it was a dollar and fifty cents a pound for everything we moved down here. Our sales associate, Josh, was exceptional. But the delivery was a disaster.

Very Disappointed. Not the quality we expected for the price nor the quality we expected from La-Z-Boy. The color on the headrest of the sofa is coming off. This is real leather - Not bonded leather. We are now at the mercy of the warranty company as to whether or not this problem will be rectified. Was it a waste of money to purchase the leather protection plan for $150 (plus $110 for the matching chair). We are seniors with no children at home to abuse the furniture.

We've been happy with our La-Z-Boy furniture. The only problem is, we have a new dog and she chewed up the outlet that hooks into the wall. I went and got another one, so it's just an extension. Their employees have been very cooperative and helpful.

I purchased 2 matching Colton Reclina - Rockers in Feb - 2014. The sales experience was very nice. Margret was very helpful, unfortunately the happiness ended with writing the check. The problems started weeks after taking delivery. The Renew fabric is NOT durable as claimed (See Pix 1-3, 1-4) Chair 1 has had 3 leg rests replaced followed by the entire chair being replaced for excessive and accelerated wear by July 2014. Then in Sept 2014 after 6 weeks the replacement chair broke (see pix 1-1, 1-2) La-Z-Boy service is very slow taking weeks to resolve the issues each time.

We just bought our fourth set of La-Z-Boy furniture because we purchased another house here in Mesquite. We're very pleased with Elaine, our interior designer with La-Z-Boy. She knew her product line, was very friendly and she listened to what we wanted. Also the store rep Mikaela kept calling to let us know the status of the items and what items were coming. She had a really great idea that we would change the mechanism handles on the side of our two rocker recliners and the bases on one of them because we wanted to be able to pivot. She also said we had to go and choose the darker color on all of that to match the tables that we also bought from La-Z-Boy and that was just wonderful. She's an excellent employee and she got ahold of Elaine to tell her about that idea. So they came up with that together and they called us and asked us what we thought about it and we said that's taking the extra step.

My $5200 sectional is less than 2 years old. I have 1 chair with leather peeling at the seams and a piece of metal poking through the back. Another chair has a large area that looks like a weak spot on the leather on the seat. At the salesman's persistence, I spent $600 on an extended service plan and over $300 on a leather WARRANTY. He said it covers everything - cuts, holes, scrapes, etc. Well worth the money. But guess what?? None of MY issues are covered past 1 year. The leather is expected to peel at the seams after a year I was told. We are a family of 4 with no small children. This couch doesn't take a beating. I am in the middle of trying to get some help on this from customer service. I WILL report back here and let you know if you should purchase furniture from La-Z-Boy in the future.

I purchased a new queen sofa sleeper and love seat when I moved into my new home. Within a year, I noticed that the cording in the cushion edging of one corner was starting to come through. It kept moving farther and farther out, so I clipped it off. I thought it was just a fluke. Then through the next year, it happened several more times, but in different locations. I noticed the cording developing crinks and you could tell it was broken inside the fabric cover. One piece came through, and I pulled it out - an 11 inch piece of the cording. I called Customer Care and was told it would cost $160 for a tech to come to my house - that is criminal. I asked if I could take the cushions to the store where I purchased it & was told no.

We wanted a different product so we've recently made our first La-Z-Boy purchases - a sofa and a recliner. So far we're pleased with them. The cost is good with regards to the quality of the furniture. However, the delivery team brought the wrong sofa the first time they came but eventually, they brought in the correct one. Everybody was good on getting things straightened out. La-Z-Boy is great.

It was awesome buying a La-Z-Boy furniture -- this is our second one. We have to replace our old set since it had become quite worn and we had it for 10 years. We went to their gallery the week before we needed furniture which we knew was not going to be easy to arrange per what our needs were. Jolly, the sales rep was so attentive to making it work and we were there much longer than we anticipated. We thought we would just do a quick look through and I had to run out to pick up one of our kids from practice. So Jolly said "While you do that, I'll look and see what I can do here." When I got back an hour later, she had a whole other game plan, already researched on as to what we could get for what we needed and we were able to go with that. She was a wonderful person and made the experience awesome.

If you want quality, you’re going to have to pay for it. La-Z-Boy furniture is comfortable and beautiful and we love it! I would encourage people to buy La-Z-Boy because the first one we bought (a sofa and loveseat) we've enjoyed and used constantly. The recliners are great too. I'm a short person and it fits me.

I did enter my zip code and they said that the closest store in Gainesville was having website issues, so I clicked on another store. FTR, I was simply looking at end tables. Nothing to do with options or covers. No prices anywhere. You probably were going to get no more than a couple of hundred dollars out of me, so that really is no big deal, but you guys are NUTS to make it so incredibly difficult for a prospective customer to get simple prices. Pull up the Ethan Allen website. They are arguably a step higher than La-Z-Boy on quality with correspondingly higher prices. Nonetheless, they have prices listed on everything. The only thing you do by not having your prices listed on your webpage is to eliminate yourself from the buying equation.

I bought the La-Z-Boy furniture for my brother. I was the one that set up the delivery and their delivery service was great. The delivery guys were very flexible and they made it convenient for me who had to drive 120 miles to get to my brother's house that day. They're great in every end. We had to get the La-Z-Boy because it was well-built, strong, nice and wide. It's a little pricey, but it worked for my 350-pound brother and I know he loves it.

We recently got a sectional, a table and accessories from La-Z-Boy. The quality is very, very good. I just have one little problem with the table that I have to call them about. I didn't know if it was that type of wood. But other than that, my living furniture is all very nice. It’s a very good experience. I've enjoyed shopping with them. Everyone from the sales representatives, to scheduling the delivery up until the delivery team setting up my furniture were fine and I'm really pleased with what I have.

For anyone thinking about buying Lazyboy furniture for their quality? Please think again. Cheap, over rated, are a few words I can use to describe Lazyboy. I have two recliners, a chair and a chesterfield that are not going to be lasting too long. The chesterfield is 8 months old and uncomfortable already. Cheap foam cushions that I have to rotate weekly and the back foam is just uncomfortable because it is made so cheaply. The chair had repairs done already to a leg that was put together incorrectly at the factory. The leg fell off if you can believe that. The recliners are squeaking, stiff noisy mechanisms and no where the quality they once were. Overall, so disappointed in this furniture.

Everything was handled well and professionally. I was pleased.

We bought a sofa and put it in the camper to replace the other sofa we had in there that I didn't like. The new sofa is excellent. I like it. La-Z-Boy makes good stuff, we had some other kind of La-Z-Boy before.

Bought 3 chairs/couch, couch has hole from staple sticking out, chairs fraying in about a year. Cust service refuses to do anything even on the couch, which we bought an extended warranty. The warranty company says it was a manufacturing defect but nobody is willing to pay for it. We had a La-z-boy chair for 20 years with no problems. Will never buy another one because of poor quality and nobody to stand behind it. Will let all my friends know also.

I purchased a recliner at your Pensacola, FL store in November 2014. It was delivered to the store 12/24/2014. I returned it 12/27/2014 because it had two problems with the foot rest and the back leaned to the right. Today is 02/21/2015 and the problem has not been resolved. I paid $1,700.00. I have asked for a refund and was told La-Z-Boy will not refund my money until an attempt is made to repair the chair. After all this time I think I deserve my money back. I have also had a problem getting store employees to return my calls and emails. I am a former La-Z-Boy customer but I am very upset with this purchase.

We've had nothing but good experiences with La-Z-Boy. It was a challenge getting the swivel on to the chair but we managed it. We had another one before but the gears were worn, and it didn't stick so I said that it's time for a new one. We talked to the floor manager at the gallery and she was great. She went out of her way to help us. I also told her when I ordered the swivel for the chair that the two young men who brought the furniture out were very nice and courteous.

I couldn't ask for more as my La-Z-Boy is very nice. I liked it that before I went to the store I can see the furniture and the size on the online Graphic Room Planner, the 3D room planning.

I was recently a first time customer of La-Z-Boy. The person I talked to in their gallery was fantastic. We thought we knew what we wanted, and still she showed us a bunch of different options, helped us pick what our items were and answered our questions about our fabric choices, and so helped us make our decision. I wasn't there when they did the delivery but my husband said everything went off without a hitch - they were even early and actually had to wait for my husband to get home. The furniture is installed in our nursery so we'll have to see how much our twins like it once they're here. It's exactly what I expected to get from a higher end furniture store.

We're happy with the furniture we have from La-Z-Boy. The sales personnel was very good and she looked into getting the order, and contacted us when it was ready. The men that came and set everything up were very polite and very helpful.

I bought a living room from there (the one on blossom hill). I liked the flower arrangement & the candles, I asked for a gift & the manager said that they do not give gifts, but he said that he can give them to me for 50% off. When I came back to get them he denied that he said that & he asked to give me 20%. I was really upset & disappointed, & didn't buy them. He's a untruthful & a liar. I wish I didn't buy the living room from there & I will not go back there again & never recommend the place to anyone.

My wife and I visited the La-Z-Boy Home Furnishings & Decor store on 1932 Gunbarrel Rd in Chattanooga TN just before Thanksgiving in search of purchasing new furniture for our home. We met with a salesman and looked at several different floor models before he explained about the in-home design assistance. So we scheduled a meeting with the designer for the following week and afterwards returned to the store on December 2, 2014 to review her design and recommendations. We were informed that the store didn't carry inventory and if we chose her design picks (a different color of the same fabric that was shown on the floor model) it would be considered a special order and have to be built. They said that since this was early December and with the holidays coming up it could take up to 6-8 weeks before the order would be ready.

My first La-|Z-Boy purchase is a love seat. The representative at the gallery took very good care of us and it was a pleasant, easy-purchase experience. Also, I feel that the love seat is good quality for the price we paid for it. Everything went well with the delivery.

First time to purchase from La-Z-Boy and I'm loving it! I needed an update on my furniture and the ones I had were pretty old so I got a loveseat and recliner from them. The sales representative from the gallery was nice, informative and was not pushy at all. The delivery guys were good too.

I purchased a $2000 Dollar PowerRecliner and received it in April 2014. Last part of Nov and the piece of wood that is used to attach the rocker base to the chair sheard off because it was not put together properly. The dowl pins were not glued and 2 weeks after calling to report the problem I call back because no one called to schedule an appointment to come look at it. Then another weeks goes by before the guys comes out to look at it, then another 2 weeks to get the part and he has trouble getting the back off and notice something else wrong.

2 recliners that keep going back when you recline. The last one I had kept pushing you forward. I guess I should have learned my lesson. The recliners are junk and my husband won't sit in them!!!

I will never buy from La-Z-Boy again. Over the last 30 years I have bought nothing but La-Z-Boy sofas and recliners but never again! My 3,000.00 special order sofa is pure junk! They say I only had 3 days after the purchase to return it... Seriously it took me 9 weeks to get it!!! How did I know I wasn't getting the sofa like what I was shown in the show room. How can you return something you don't have yet?

This is the first time I purchased a love seat and couch from La-Z-Boy. I've always had their recliners but haven't had a couch in the last ten years. My family is growing a little bigger so I decided to get us a couch. I also got us a love seat because me and my wife like sitting together. I liked the quality of the couch and love seat but I told my daughter that I like my recliner better than I did this newer stuff. My recliner is probably 15 years old and it's still a good rocker. I wish I'd have had a big enough room to keep it but that's just how it is. The sales representative who helped me in the gallery was a nice girl and the delivery team was great. They weren't here long but I asked them if they could put our other furniture back on the other truck and they said they really aren't supposed to, but they did it so it was great. So I would definitely recommend them to a friend and anybody that wanted to buy a La-Z-Boy furniture.

My husband, two kids, and I visited your Kennesaw (Barrett Pkwy) Location on President's Day. I just wanted to let the company know that Mr. ** who was working the sales floor that day was amazing. I loved how he answered our questions about leather. The fact that he volunteered information about himself (the fact that he had dogs too that got on the sofas) made him very personable. He was forthcoming with information he thought would help us better make our decision. He was very patient with our children (we have a young son who kept playing on one of the chairs - making it go up and down). He was patient and showed enthusiasm. He was not pushy like we find in other stores - what a fantastic experience!!! We did not purchase anything that day but come Memorial Day when we are ready to buy, we will be visiting this store again. KUDOS FOR **!

Couple of years ago, I finally purchase what I thought was a quality leather couch...a La-Z-Boy! I even purchased the Guardsman extended care warranty thinking that I would be fully protected against whatever could happen. Out of the blue, I noticed the leather on the arm of the couch is peeling. Because the damage wasn't cause by carelessness (pets, pen, burn, nail polish, etc.), the repair is not covered. I went directly to La-Z-Boy only to learn they only stand by their product for a year. The cost to repair this little strip of fabric will be over $500. So I am left with a $1,250 couch I have to cover with a blanket! I have had fabric furniture bought at discount furniture stores last for decades!

I'm a little dissatisfied with the recliner I bought from La-Z-Boy. I've got one of these big man chairs. It’s the monster chair that fits a big guy and I’m 6’6”, 300 pounds so I guess I qualify. And the thing I've realized after sitting in it for about three months is that the back of it, up around the head and shoulders, sticks out too far and your head is pushed forward. I'm getting neck aches and headaches after around two hours of that. It’s not that anybody’s done wrong. The chair is what it was represented to be. The store handled everything beautifully and there’s no issue there. My wife tried to get me to go back to the store with it. It’s not something I can call a defect but something I didn't realize when I bought it. If nothing else, that might be passed along for future production and maybe someone else would have that same feeling and save another person the grief.

I recently purchased a loveseat and a power sofa from La-Z-Boy as the other furniture was already worn out since we've had it for a long time already. The quality of La-Z-Boy furniture is excellent. They had we needed and what we wanted so it was very helpful.

I purchased two reclining loveseats about two (2) years ago. The cushions are not holding up. I have a 22 year old La-Z-Boy dual reclining couch and recliner that have held up better than this recent set. I'll be submitting a warranty claim. If not honored, I will not purchase La-z-boy again. Lane has increased their cushion warranty to 5 yrs, La-Z-Boy reduced theirs to 3 yrs. What does that tell you?

I purchased a recliner for my husband, with a lifetime warranty. He had service people out twice, but the problem continued. When he called for a third service, he was told to take a photo. He is 87 and not in good health. We don't have a camera, and I didn't have a cell with a camera. After a while, I personally went to the store and asked for a replacement. Nobody was interested in helping me. Their manager called and said he wouldn't send another repair person out. I told him I wanted a replacement. I went home and saw the issue, went back to the store, but again, nothing. So, it seems that a lifetime warranty is not good if you have service people out twice in the first year. I contacted Los Angeles Consumer Affairs and they got nowhere. I'm very unhappy. I wanted to purchase another rocker recliner for myself, but after this experience, no way!!! Can you help me?

Purchased leather sofa apx. 5 years ago. The arm seam opened where the 2 pieces were stitched together, then the side seam on one of the cushions opened, then on one of the seats, where the stitching is across opened where the stitching is. The leather was pulled too tight and eventually tore. When the first seam opened I called the gallery and they related it was not covered. Nothing they could do! Sorry! This sofa was over $2,000 plus and I felt I didn't get the service nor the repair that I should have. However, recently I have been looking again at recliner sofas in leather (jace) for $2,330.00, but I'm afraid the quality and service given by La-Z-Boy is not there...