La-Z-Boy Furniture Galleries Reviews

I moved the La-Z-Boy furniture that I purchased 10 years ago to a different room though it still looks fabulous and there is no wear. And since I wanted a new look in my living room I purchased loveseats and a chair from them again. My interaction with their sales reps at the gallery was absolutely wonderful.

I downsized my house so I needed to purchase new furniture. I decided to buy from La–Z–Boy. I've had no problem with the sofa, but I have problems with the sofa pillow buttons coming off. I called them and it took about four weeks to get one button. In the meantime two other buttons came off. Now I have to wait for another four to six weeks to get other two buttons. I was concerned. I told them I thought that was entirely too long to get buttons to go on a pillow. Overall, I'm satisfied with the product.

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My parents have had La-Z-Boy for as long as I can remember so I trusted the brand. We really needed new sofas for the living room so I purchased new furniture from them. We love the experience and the items will last us a long time.

Our other stuff was worn out so I had to buy new furniture. We’ve had furniture from La-Z-Boy that lasted for seven years so I bought a power recliner and sofa from them. From the sales rep, delivery, and quality... everything's good.

We purchased a Big-Boy La-Z-Boy recliner in January 2014, it was a special order with the fabric we picked out, and one of their most expensive chairs. We waited 8 weeks to receive, took delivery in late February of 2014. We also purchased a 3-year extended service warranty. The chair was always extremely tight to try to recline and release. In February of 2015 the lever mechanism broke, which when we turned over the chair noticed this had plastic parts. My husband went to the store to try to order parts as they told him that would be the fastest way. The parts took approximately a month to come in and they were the wrong parts. Finally after weeks of calling we had a service tech to come to the house in late May to access the problem with the chair. He order parts and said as soon as they come in you will need to set up another appointment to schedule someone to come out.

My experience with La-Z-Boy so far has been good. We had a very nice salesperson, ** over at the store in Springfield. We got what we wanted and it was delivered by two very professional men who knew what they were doing. I have since ordered pillows to be made. I’m waiting for them to come in at the end of the month. So far so good. I’m very happy with the furniture and ** even came out because she’s the decorator for that store. There wasn't too much she could help me with, but she did give me some ideas for some window treatment and where to purchase shades. Right now, I would recommend La-Z-Boy to anybody who asks me if they should consider getting their furniture there. There is one thing that needs to be improved. The website’s really hard to maneuver. We couldn't get into what we wanted right away. It just took a long time.

The people at La-Z-Boy seemed to be very knowledgeable regarding the product. Unfortunately, I didn’t buy from them because I got a deal that I couldn’t refuse. However, what I bought was a lot less than La-Z-Boy because La-Z-Boy has a very high quality product.

My husband and I went to the Greenville, SC store in April of 2015 to purchase a new living room set. We decided to buy a couch, chair, love seat and ottoman. Our purchase was made and we went to pick it up only to find the couch was torn and the extra fabric we ordered was the wrong color. We still have a torn couch arm and finally got the right color of fabric after many, many, many calls! The salesperson did not and still has not kept us up to date on the process!

Our other recliner chairs were not giving my husband the lumbar support, so I bought the La-Z-Boy recliner as well as a table. Both furniture have been really nice. But the thing is, my husband and I don't like the remote. It takes forever to get it down to a level where we can get up and I can't make it go to where it was last when I sit back down on it - we've had to press the remote this way and that. I wouldn't have gotten the remote if I would've realized it. Another thing is that it's got a lot of cords. My two La-Z-Boys are in the middle of the room so now I have these lumps of wires that you can't stick under the furniture because it will crimp off. I know La-Z-Boy is a good company and I guess my husband and I just didn't do our homework as far as the particular furniture we got from them. The quality of the furniture is nice, though. The lumbar and the back does its job.

I've been looking for new sofa, a loveseat and chair and finally found one - a sofa that fits me and the fabric that I like - at La-Z-Boy. I have a saleslady and an interior designer that came out at the house, and they've been really good. I like the quality, however, I'm terribly upset with the upholstery job. I've already filed a complaint about it and emailed them all the information and the photos Monday or Tuesday. So I believe to hear from them and see what's going to happen and what they’re going to do. But I'd recommend La-Z-Boy. A friend actually recommended them and she bought furniture from them several times. I've always liked her furniture so I don't have any problem recommending them too.

I always had La-Z-Boy recliners in the past. Probably 3 or 4 of them. I was happy with each one. My wife and I retired our living room set and went straight to the La-Z-Boy showroom. We decided to spend the money and get a leather love seat and recliner vs. the fabric ones we had in the past. On delivery, Love Seat was torn on the side. Recliner was fine. A short time after the second love seat was delivered, the back of the frame broke. A couple repair visits and it was fixed. The recliner though, at about 8 months of ownership started showing wear on the armrests and on the front edges of the armrests. No way it would last years without looking terrible. I called customer service and sent them pictures as requested. They claimed it was not a warranty issue and I should follow the care and cleaning instructions for the product.

We moved to an old townhouse that needed some work done in the lower level and decided to purchase furniture from La-Z-Boy. They have wonderful sales staff and delivery team. However when they took all the wrapping off of the sofas there was puckering around all cushions. I took pictures of it, went into the store and showed the store designer and she said it looks hideous. She reported it to La-Z-Boy and they sent a technician to look at the furniture. (This all happened in the middle of April and it still hasn't been resolved.) I got a call back from La-Z-Boy and they said it is within what they consider normal upholstery. The salespeople are telling me they can't do anything about it. It's not their decision but they did have a notice received in email that they're going to replace two of the cushions and they're going to have a technician re-stuff one of the cushions.

Bought a La-Z-Boy recliner from the Cyrville Ottawa location. I was overcharged and did not notice. The sales person was kind enough to call and indicate that there was an overcharge and that I will be refunded the difference. Management has since done absolutely nothing with respect to issuing the refund. It would seem that there is no accountability here and one wonders if this is a normal way of doing business. Has been in contact with the store on multiple occasions and even supplied my credit card info again. Will not be making any future purchases from this store.

I had a great experience with La-Z-Boy. My furniture was on time. The guys that came to deliver it were wonderful. I love my sofa!

My first ever social media review in June told about our experience of dealing with Comfort Care, the company that handles the warranty for La-Z-Boy. Our concern about how the fabric was wearing started two months after we received our sofa and recliner. We went back and forth with them for eight months and their final decision was that there was no wear on the furniture as they claimed it was fabric compression!

We were treated well at the La-Z-Boy store. They showed us a lot of things and worked with us. Delivery on the chair was good. We were pleased with our experience. They’re a little expensive but we know the quality.

They give you a three-dollar part but it costs $140 for them to come out and fix it. $40 dollars if you bring it in. I would have bought something else less expensive if I knew that the warranty was the part and they charge a fortune to fix a three-dollar part.

I had a power recliner that needed to be replaced and I decided to go with La-Z-Boy because they had such a good reputation. The rep at their gallery was very helpful and their delivery team was in and out of here very quickly. They got it set up and plugged in and showed me how to use it. So far I'm very happy with its quality.

My overall experience with La-Z-Boy has been excellent. I completely remodelled my living room, bought a whole new set of furniture and it has all been delivered in perfect shape. I would recommend them.

We moved in to a new apartment so I needed to purchase new furniture. I got a power sofa from La-Z-Boy and it’s the best one I’ve ever had. The sales rep was very helpful and told us everything we needed to know. I asked for a really good price and she was great. I have no complaints. The delivery team was very polite and quick. They checked everything, set it all up and made sure it worked. They let us check it out and they were on their way.

My first La-Z-Boy purchase was a power sofa and a loveseat. We've had our old furniture for a while so we wanted to replace it. The sales representative at the La-Z-Boy gallery answered a lot of our questions and was generally friendly and helpful. I feel the quality of the furniture I received is great. The delivery team did exactly what we asked them to do and were very professional. I would recommend them.

It's neither La-Z-Boy’s service nor their people that I have an issue with because their sales representative was awesome and their installation guy was proficient, quick, and made it all work. He even had me sit in the chair to check it all out. It's the built of the chair itself that I would be concerned about. I'm worried enough to get me to their store to check if the chair was made the way it is. Because evidently, when I sit in it, I can still feel the wood on the padded sides of the arms of the chair. Every time I don't sit totally straight, you can feel the piece of wood in the arm. It's the same with the foot rest. There's a board across there with no padding and you're kind of sitting there. So I went to the store to see if that was typical of all those chairs and I guess it is.

I have been ordering from La-Z-Boy for 20 years. My other stuff was getting a little bit weary looking and lost its bounce. So my friend, **, goes out to La-Z-Boy there in Cerritos as well and they have a delightful lady there that’s a sales manager. She’s easy to deal with. We got our furniture. I bought my sofa and loveseat and a reclining rocker. I got them very timely. Very nice, delivery guys were good. Everything was good. It was pretty simple and we're all happy.

We have a loveseat and we are liking it so far - quality is good. The young lady at the La-Z-Boy gallery helped us find what we were looking for. She showed us around and then gave us some time alone so we can have a better look at the products. After some time, she came back to check on us and it worked well for us. The delivery team was also good.

Warning! Warning! Warning! Do not buy from the Cortez Rd store in Bradenton. Totally trash furniture and they won't replace after delivering it being made horrible.. They lie and are the most rude people I've ever dealt with. Had furniture made in a different fabric that they didn't have in store. When delivered it was horrible. Twisted and bunched material sewn and green glue all over the cushions and huge gaps. Won't replace or exchange because they say it was a special order. Why do they have different fabrics to choose from then? Salesperson promised if we didn't like it we could exchange it in 3 days. Wrong. I didn't like it when it was delivered. The power recline pops and cracks also. Now I'm stuck with trash furniture. And I ordered 3 pieces, $4,500 later.

We love our La-Z-Boy chairs. We had purchased two recliners from a different store and the leather didn't hold up so we were disappointed. We wanted a nice leather chair but couldn't find one anywhere since everybody's got combined fabric, that's why we went to La-Z-Boy. We were very impressed with the sales representatives. They totally helped us decide to buy there and explained everything to a tee. This is our second La-Z-Boy purchase.

This is not my first La-Z-Boy purchase - we had a double recliner sofa bed. I got my new power sofa because of my age and how hard my other sofa was getting for my knee to close - the one you push down with your leg. I didn't have any problem or complaints with the sales rep. I shopped two different times before I picked one. So far, the sofa is good.

I had owned a La-Z-Boy couch for 15 years & loved it. So I bought another 8 months ago, but was talked into the power recliner instead of a manual recliner. Maybe that was my mistake. 4 service calls later - the footrest still won't always close & sometimes just drops when reclined. They insist it's the safety snaps coming undone, which isn't covered by the warranty. Multiple people told me to pound my feet on the footrest when I try closing it?? They weren't kidding, so I tried - it didn't really help. No response as to why the reclined footrest would suddenly drop for no reason. I called the Service Center manager, who was reluctant to send someone else out. I argued with him that there had to be another reason besides the safety snaps.

I was looking for a solution that could double as both sleeping and seating area because I have a very small apartment. I asked the La-Z-Boy salesman if they had anything that I could sleep on as well as sit on. They showed me a few different things and I picked out which one I liked the best. It's good. The delivery team was in and out fairly quickly and brought it in with no scuffs or scratches.

I purchased two top of the line La-Z-Boy chairs (Astor Recliner XRPlus) for $4048 on January 13, 2015. I thought I might be able to adjust to them...Wrong. They are the most uncomfortable chairs I have ever had. They have caused shoulder pain, leg pain and back pain. I asked for a physical adjustment of the chair because we have an extended warranty policy. They said I have to wait for l month for service to come look at them. They're busy so they are scheduled for the 29th of June 2015 ( but have already said that if there is nothing "mechanical" then they can't fix the problem). It is sealed in at the factory. The sales dept offered to discount the next purchase of new chairs if I am able to sell these chairs on Craigslist. That is the remedy. I guess I am just stuck with the 2 chairs. I am trying to send a receipt but can't get it uploaded. Transaction # is ** on l/07/15 at Jacksonville, FL.

When my wife passed away 8 months ago I was trying to move forward so I bought new furnitures. I recently purchased a sofa, recliner, loveseat, and some accessories. I'm happy with their quality. I had great interactions with the sales representative at the La-Z-Boy gallery as well as with the delivery team. With that, I would recommend them.

We wanted more comfortable furniture so we purchased some from La-Z-Boy. My store experience was not good. When I wanted to ask something about some of their furniture, it took me 15 minutes to get someone to even notice that I was there. It was disappointing as the salespersons were all walking around. I was just standing by a piece of furniture when one walked by, and just kept on walking despite my attempt to talk to him. I was about to walk out when I finally decided to ask one girl who was standing over one center who was not doing anything. I just paid $5,000, and somebody should've been interested in getting my money. The scheduling of the delivery, however, worked well. I got a call from the warehouse and we set up the date of the delivery. I have high praises for the delivery personnel. They were careful about handling the furniture, making sure they weren't damaging the walls or the door.

I've been shopping at La-Z-Boy for a while now. I'm furnishing my whole house with La-Z-Boy furniture. The reps at the gallery were pretty good-- helped me with decorating to know what other furniture I need and I appreciated it. Delivery was good too and I'm happy with the furniture.

We recently got our La-Z-Boy furniture, a sleeper sofa and a recliner, for our new home. The sales rep at the gallery were very knowledgeable and accommodating. And we're pleased with our furniture. We're a return customer.

I purchased my first sofa ever from La-Z-Boy and spent almost 2500 dollars. The sofa was delivered on time as promised but there was a tear in the leather, strings hanging out from the stitching, and scratches all over it. The delivery driver allowed me to keep it and La-Z-Boy promised me another sofa. Second sofa comes, it's even worse than the first. THIRD sofa comes, and it's worse than the first TWO. At this point, I'm past the point of being patient. A 2500-dollar sofa can't be made properly? They attempt to deliver the FOURTH sofa and the delivery driver calls me ahead and tells me to not even bother accepting it because it is "not up to La-Z-Boy standards."

Everything was perfect except for one thing that really bothered me. I had to pay for my furniture to be delivered. I have never heard of such. They added it to my bill and that's a big thing out of your wallet. That ticked me off but I had no other way of getting it here so I had to do what I had to do. But the experience at the store was great. The salespersons were very helpful. What one couldn't answer, the other one did. And I absolutely love the furniture. It's beautiful. So other than the delivery fee I have no complaints whatsoever.

Our furniture was pretty shabby so we got a new sectional, chairs and accessories from La-Z-Boy. We had been in La-Z-Boy 8 years ago but it was previously run by rude people. When we recently went back the people there now were amazing and even bent over backwards to help us. It's one place where we shopped that they could answer everything I asked truthfully and I appreciated that. When we got the furniture, the quality is excellent and I'm thrilled by it. In addition, their designer was awesome and I was pleased with her enthusiasm. She came to our house and took into account everything we wanted. When we finally went in for a meeting with her to see everything, she hit the nail on the head and I loved it. I tell my friends that their design service is wonderful and it all went exactly she said it would.

La-Z-Boy refunded the charge that was taken for additional labor which I was charged today. Very quick response on both facebook and consumer affairs.

My experience with La-Z-Boy was very good. I did it at the store and it was not a bad wait time. The furniture and delivery people are outstanding.

We had our first set of La-Z-Boy in our home 10 years ago which we still have now. Then, we had purchased something else which didn't last so that made us go back to La-Z-Boy. So far, the furnitures that we received from them has good quality. Their staff were also great.

I needed a chair so I bought a La-Z-Boy. Their representative was knowledgeable. She helped with the fabric, was efficient and great. So far the recliner has a good quality.

We have a baby on the way and my sister wanted to get us a recliner instead of a rocking chair. So she bought one for us. The La-Z Boy sales representative we dealt with was awesome. She showed us all the different ways that the chair works and sold us on the protective thing. She was knowledgeable about everything, and was willing to work with us because we didn't know what day we were able to have the delivery. She called us promptly the next day, when she said that she would, to make the schedule. The delivery team was great as well. Since we live on an Air Force base, they had to get their truck inspected and get visitors passes. It took them an hour for them to get on, but they didn't act like it was any inconvenience to them. They were nice and didn't make us feel rushed at all. They were early, which was nice too. We love it!

Got a sleeper sofa from La-Z-Boy and the reps in their shop were very, very helpful. Their interior designer even came to our home. It was just awesome. We actually bought furniture from them before and we think their product have great quality so we came back to them when we needed to do some upgrades. It was raining when they delivered our sofa and coffee table but they had everything wrapped where it would not get wet. They were very thoughtful and it was very good. We would recommend them.

After 4 months of getting shuffled back and forth between departments, I finally received a replacement from La-Z-Boy's subcontractor. Buyer beware when purchasing La-Z-Boy products to make sure they are not just a cheap foreign product with the licensed brand name.

We were remodeling our place and bought new stuff. The salesman at the La-Z-Boy gallery was good and the quality of the furniture we bought is great. We're in love with La-Z-Boy.

I was getting kind of sick of my old couch so I went to the La-Z-Boy store and picked out a new couch. I had an excellent experience in the store, to delivery and just about everything. The delivery guys were terrific. I had an old, beat-up sofa. I asked them to put it in the garage and they did it for me. They worked very nicely and politely.

La-Z-Boy is always a joy. We always get good service. The manager there always keeps us informed about promotions and the like. We are satisfied and I am recommending them!

We moved and my daughter bought a new house so we gave our furniture and needed new ones. The sales representative at the La-Z-Boy gallery was very nice and the quality of the furniture so far is good. We're still waiting on some pegs for the console bookshelf type of thing as the pegs didn't come with it so we cannot use it yet.

My kids purchased 2 recliners for my husband and I for Christmas this year. I have some orthopedic problems and was unable to sit in my chair. I called the store the day after Christmas and was told the chairs weren't purchased there. After speaking to my son I was told the chairs were purchased there. I called back again and someone actually did find the sale. My daughter purchased them with her credit card and somehow they put the sale in my husband's name because we bought furniture several times before. I went back over and picked out a chair I was able to sit on. ** the office manager helped me. We got charged another delivery fee for this chair.

My overall experience with La-Z-Boy was all around pretty good and I would recommend them.

We have been loyal customers of La-Z-Boy for over thirty years and have owned eight Reclina-Rockers and a sofa. We enjoyed excellent comfort and durability from all of them, but unfortunately we lost our home and all our belongings in a house fire in December 2013. When we were ready to replace our furniture, we went back to La-Z-Boy and bought a sofa, ottoman, and four Reclina-Rockers at a cost of over $5000. The sofa, ottoman, and two of the Reclina-Rockers are wonderful and we like them very much. However, we had problems with the other two Reclina-Rockers.

The service guy from La-Z-Boy gave us $300 as a discount. So we rang up the transaction and paid for it only to be told that since the furniture was already on sale, he can't give us the discount after all! Obviously my husband and I were furious. We bought a couch and two loveseats, we're spending a lot of money and then they turn around and say we can't have this discount - that's ridiculous. We ended up getting the $100 taken off for delivery, but it was still very upsetting as he shouldn't have made that error. It wasn't a very good experience.

Don't buy La-Z-Boy. Their modern components don't hold up like the ones they used to use, and their repair service is slow and disorganized. The chair was great initially. I bought it specifically because the footrest will go up without having to recline the back rest. The fabric was beautiful and cozy. But then the footrest stopped working, and I couldn't get it to close. I was trapped in the chair. Thankfully, my husband was home to help me get out of it. I called the service department. I had to wait a week for a service visit, then wait three weeks for the parts to arrive, and wait another two weeks for the tech to do the repairs. But oh wait, he can't do the repairs because the factory didn't send the screws he ordered, and the company is too cheap to provide screws for the techs to have on hand. So now I wait some more.

We ordered a leather couch, love seat and recliner in late December 2014 and as of today, the last piece is not delivered. We had a delivery set for today 6/3/15, but this morning we received a call telling us our delivery appointment was moved from 9.00 am to 3 pm. I had made arrangements to have my 85-year old mother come to my house to wait on the delivery. We are now set up for Saturday morning, I wonder what excuse I will get then!

I feel pretty good about the La-Z-Boy power recliner right now. I've only had it a little over a week delivered by two nice men. The sales reps were very helpful as well.

On 10 May we purchased a love seat at the La-Z-Boy Furniture Galleries in a nearby city; during the sale closing, the representative made a point of emphasizing that even Internet advertising was acceptable to present evidence of a lower price. The item price was $1823.99 and the sale totaled $2181.82 with warranty, delivery and sales tax included. No financing was involved. On 29 May, my wife identified the same manufacturer/model love seat for sale at a much-reduced price and telephoned the store. After confirming that she was bringing sufficient evidence by printing the web pages, she drove to the store and was denied the refund. The advertised item price was $1059.99 and the proposed sale totaled $1330.51 with warranty, delivery, and no sales tax.

We bought two power recliners from La-Z-Boy. We bought the wrong chair the first time - according to them we bought two blue ones when we wanted to have one blue and one red chair. It was corrected in about 2 seconds though. The sales rep in their gallery explained all the options and he did the financing. The chairs were also delivered when he said it would be by some pretty cool, young studs. I've had La-Z-Boy as well years before but this new purchase was prompted by another shoulder replacement that I had. It's so good to sleep on La-Z-Boy.

Our house burnt down so we had to get all new furniture and it was our second time to purchase from La-Z-Boy. The representatives at the gallery were nice, pleasant and helpful. The delivery team were on time, professional, treated our house with respect, were courteous and knowledgeable.

I recently purchased a sofa, recliner, chair, and a loveseat for a house we moved into. The sales representative I dealt with was very helpful. The team that delivered my purchases were nice. They placed the furniture where I wanted them to be in. I love the furniture I received but I have noticed that some stitching has come off in one of the cushions - it doesn't even look like it has been stitched at all. But someone is going to come out this week to take care of that. The problem that I have is only minor though.

The sales representative at the La-Z-Boy gallery was wonderful. She explained everything, was very thorough and very helpful. We were very pleased with her. The delivery team were very good. They did have a problem that day because they had a breakdown with one of the trucks so it arrived later than what they thought. But they kept us appraised of the situation, so it wasn't any kind of an issue for us, and when they came and delivered it they brought everything in efficiently -- they didn't do any damage to the house. They set it up nicely and positioned it where we wanted.

I recently purchased a sectional, a table and a chair from La-Z-Boy. The sales lady was personable and encouraged me to play with the product, to sit and lie on it. She was helpful and made the purchasing experience a great one.. The delivery guys were awesome too. I'm happy with the quality of the things I bought.

I purchased a Radcliff 3 Seater + 2 Seater lounge suite on 24th December 2014 after having looked at it in the shop for some weeks and found it very comfortable. On delivery I noticed it was not near as comfortable as the shop model but accepted advice from the sales people that it would 'break in' over the coming months.

We have a new house and we purchased a sectional, a recliner, and tables from La-Z-Boy. So far, they're pretty good. The sales representatives designed the living room for us. They designed the stuff we hung on the walls, lamps, and the rug and the whole thing. And they did a pretty nice job. The delivery team were friendly and they set up the furniture. And we changed the way they set it so they took it apart and moved it around and set it all up, hung the stuff on the walls. They also did a really nice job.

Sept. 5, 2013 we purchased 2 recliners (one manual, one power) and a sofa. We are happy with the sofa but the recliners are below par product. We have had service calls without solving the problem and then the one year warranty ran out. Oops. I won't go into great detail about the bad track record these chairs have had. We are seniors and need comfortable chairs to sit on. These chairs are not three years old and we feel we need to replace them because of the back problems they have caused. My power chair is broken. Service had to order parts. Don't know when this will be fixed. This chair has always made terrible noises when powering and sounds like it is about to take off into space. I am willing to pay $109.00 service if they could and would just fix them. I think their service men have done about as good a job as they can with what they have to work with. Please help.

I am in the military and I got moved and had our previous living room furniture destroyed by the moving company so I purchased a new sofa and loveseat. The sales rep I spoke to from La-Z-Boy was great and I am impressed with the quality of their furnitures. Likewise, the delivery team did a good job and everything went smoothly. Overall, you get the quality you pay for so I'd recommend La-Z-Boy to friends.

I was moving into a new place and thought of getting a sectional. I love the quality of my purchase. The people I dealt with from La-Z-Boy were all great. My experience with La-Z-Boy has been okay so far, hence my recommendation.

I moved into a new home and needed new furniture so I bought a new couch and some woodwork from La-Z-Boy. It's the second room of furniture I purchased from them. I came back because I knew that their furniture would hold up, that it would be dependable (isn't going to look new forever but you don't want it to look dilapidated while it's still functional). So that's why I was in their gallery. While I was there, there was a young family that ended up buying furniture and were swayed to a particular model because of my experience with the first weeks of the furniture.

Since delivery this product has been the worst. Parts literally falling off. Within 2 months it looks like it is 50 years old. Called on our extended warranty and was told it was normal. Recently had a power surge and everything in the house is fixed or replaced, except La-Z-Boy. Still waiting for them to call us back. We have called them 4 times. Ridiculous and will never buy another.

We recently purchased a recliner, tables and accessories from La-Z-Boy and we thought they were all okay. We had several different people help us in the beginning and then we had an interior designer help us. The sales associates explained the products, were courteous and professional.

I have a rug that I paid for protection. 3 days ago I left a message for the Ultra Shield people about my rug but they haven’t returned my call. I think that's not very good business that they have to call me back for days when I gave a lot of money for the protection on all my things. I know that it's a different company but it's all part of the experience. They did impact my La-Z-Boy experience. I’m upset about my rug.

We recently bought two recliners and a sofa from La-Z-Boy. The sales lady was very knowledgeable. She was very willing to help me. The stuff I was looking at wasn't suited for me so she put me in the right direction. The delivery time was a little bit long. I was quoted one date and then it kind of went over that by a lot. But they sent two of the nicest young men there were. You couldn't have ask for better. They just brought it in and they put gliders or sliders on the bottom of it for me. They offered to rearrange it for me. They were well polite and I can't say enough good about them. More company should have employees like that. When I got the furniture it is as comfortable as it was in the store. I've used every piece of it. I've sat on it, we climbed it, laid on it and it is just great.

I ordered a Pinnacle Chair 02-01-15 and still have not received it. The local store says it is due to the manufacturer changing out the mechanism. I was told 6 to 8 weeks, it has been almost four months. I have asked to cancel the order and get my deposit back due to the length of time. They have told me I have to pay a restocking fee. Well, if there is no chair, what do they have to restock? They have said they will let me have free delivery but again, no chair. What I want is my money back and no restocking charge. It is just too long and because of this time, my brand new home is still unfinished due to this chair not coming.

My overall experience with La-Z-Boy was wonderful. The only thing that I think I was really surprised at was there were no extra little pieces of fabric that you put over the arms of your chairs. But I aside from that, I would recommend them.

We had a La-Z-Boy recliner couch in our home for 10 years. We were extremely satisfied with it but we gave it away five years ago. We purchased two others in between that time, weren't nearly as satisfied with them so we came back to La-Z-Boy and bought a love seat. To this point, we've been very pleased. Very high quality furniture.

We haven't received our furniture yet (as it was just ordered today). This is more the sales associate and in-house designer at the Monroeville PA store. I will review furniture in 6-8 weeks. ** our sales associate and ** our designer, are simply the best. They were both so helpful. ** showed us ideas that were great and it was just what we were looking for. We only spent a little over $5,000.00 but we were treated like we spent $25K. I can't say enough about these two. Simply the best. I will never shop at another furniture store again and they both know what store I am referring to. Thanks again to both of you - it's going to be a long 6-8 weeks wait. :)

The rugs and all of the furniture were beautiful so I bought about $10,000 worth of furniture and everything was just right on. I love everything. But I recently bought a beautiful but very expensive rug from La-Z-Boy in February and they said it was gonna be here in 8-10 weeks but I just got it last week. They kept saying that it will be here next week but it never showed up. So I called to tell them it didn't come in but they just gave me the runaround for three weeks. So finally I went in and they said it's there. They were supposed to deliver it. The guy who I talked to was just rude so I was not happy with the whole rug situation.

I wanted to buy a recliner. It would be very comfortable because I spend a lot of my time in my chair. La-Z-Boy had a sale and somebody called from the store about their special offer where I get a gift when I come in. I fell for that and I was kind of sorry I went there. I'm living with my daughter and we called because the saleslady has been telling my daughter that they have this kit which we will get automatically with the furniture. I don't know how much money it was but then when I got and Iooked at the bill for the two-seater sofa and recliner, it was $4000. I didn't realize it was that much.

The sales rep at the La-Z-Boy gallery was very friendly and helpful. The delivery team was fine and efficient and I had another gal come out and help with the lamps which was very nice and I enjoyed that. We're very happy with the furniture we bought.

This piece is advertised as a twin size sleeper. Be advised a full grown man will not be comfortable on this little 33.5x71 inch mattress that is much smaller than a standard size twin. Also it is constructed out of chipboard, not what I expected for the $1600 it cost. The smell from the formaldehyde off-gassing burned our eyes and noses for the first 2 weeks we had it home. The cushions and fabric are good quality however. I have not received any reply to date on my letter to customer service regarding the chipboard construction. Not surprisingly, La-Z-boy only shows their 5 star reviews on their website.

I have had La-Z-Boy for thirty years now. I purchased a sectional and a rocker/recliner since my old La-Z-Boy recliner of 20 years quit working already. However, the new recliner/rocker that was sent was broken and I can't get anybody to fix it. I have contacted customer service but until now I'm still waiting for some action.

We replaced our furniture with La-Z-Boy recliners recently and so far, so good. The people there at the gallery were excellent. Then, the associate who scheduled the delivery did everything and all that he said were right on point. The delivery team on the other hand were fantastic - they were in and out and set them up. Everything was good!

La-Z-Boy's a little overpriced in my mind but so is everything else in this country so there's nothing I can do about it. They were quite attentive and we were the only people in the store so they had nothing better to do. We got a lot of attention. When we came down to it, they still charged us $180 to deliver it two and a half miles. That's a bit ridiculous. Delivery charges are out of control. But beyond that, it's a good experience.

We had a great experience with La-Z-Boy. We liked all the selection that we could choose from to do our own fabric on the sofa and everybody is very patient and helpful. We bought a new couch for our living room and it is very nice - we like it. Also, the associate that scheduled the delivery did a good job because everything was on time.

We bought a sofa and a chair from La-Z-Boy for our new and bigger house. I was definitely surprised when my husband said La-Z-Boy and what I had in my mind was the loungers and I almost didn't go there because of that - I'm so glad we did. Their design consultant was very helpful and the salesperson left us alone - it was good. We had three different people help us with different aspects and they were helpful and knowledgeable. But I didn't like that I couldn't call the store and get an update on my order. I always had to talk to the same person, and that was kind of frustrating. I also didn't like that our sofa came in quite early and we had to wait for our chair, and we had all this company coming in. It would have been nice if we could have got the pieces as they were in so we wouldn't have an empty room. But I love, love, love, the furniture. I would recommend them for sure.

I needed new furniture and went to La-Z-Boy to buy a power recliner, loveseats, and other accessories. The quality is good and I'm very happy with it. Also their sales reps were fine and the delivery team is great.

I purchased a sectional sofa and coffee table from the Torrance CA La-Z-Boy store on 2/22/15 and was told that I would receive my furniture in 6-8 weeks. 13 weeks later I still have not received my order. The latest delivery commitment they have given me puts us at 16 weeks from the time I purchased the furniture and that's if they even meet the new commitment which they have failed to do this far. When I asked about cancelling my order, they told me that I would be charged a 30% restocking fee which would be around $1098 so I am forced to wait it out.

Our old furniture was falling apart so we decided to buy a sectional from La-Z-Boy. We're more than satisfied with it. In addition, their sales reps in the gallery were fantastic.

Inaccurate online/in store information. Very disappointed. Would NOT recommend this company.

We placed an order for a leather reclining sofa in February of 2015. When we left the store the sales rep said there would be a 6 week wait. I followed up after six weeks and was told April. April came and I was told May. This week I called to inquire and was speaking to a representative named **. While trying to retrieve my order she referred to herself as a "retard" for making a mistake. This poor choice of words was very unfortunate considering she is supposed to be a customer service representative. According to this store I now have to wait until June for the sofa. The reason is that it is a new frame, and new leather and that they are waiting for a part to come in. Seriously???

My overall experience with La-Z-Boy was great! Everything is fine and I'm happy with it.

Oh boy... let me start by saying I am glad I done with this mess of a furniture store for good. My bad experience started with me walking into their store in SE Calgary in early December. One of the sales gentlemen clearly told me to leave and shop at Leon's because they have nothing in my price range instead of telling me what they had to offer :o! I tried another store towards xmas in the north of Calgary because basically I had been casually dismissed from this store. At that store I dealt with a pleasant lady and we settled on a sofa bed and recliner but strangely she never called me back to follow up with the sale?? Anyway since I was sure of what I wanted to buy I just returned to the SE Calgary store and placed my order. I took their financing too. Delivery was early which was great but that's where the stress begun...

I have two recliners from La-Z-Boy and we were having problems with it popping and making noises when they're being reclined. They sent a serviceman out, he worked very hard and tried, and finally decided he would just go ahead and replace both motors and another part. So they ordered the parts, and they came in and they worked on them again. Unfortunately, were still having some popping noises. The serviceman turned it over to the next level and I haven't heard back from 'em just yet - this only just happened. But they've been very attentive and they're obviously really trying hard to make things work right.

We ordered two leather chairs in early January and still have no idea if or when they'll be delivered. Repeated calls to the store w/o any response. Ended up having to track down the Asst. Store Manager only to find out he had no idea about the order or when it would be delivered. Didn't hear back, called and finally had to track him down again and he said it would probably be July or August (wasn't sure). Said he tried to call us (he didn't, typical CYA). We're out over $1,800 (paid in full upfront) w/o any furniture and w/o a responsive company. Wanted to cancel the order but they said no, obligated contractually. Terrible customer service, non-responsive, avoid doing business at this location or with the company. Very disappointed.

My wife purchased a La-Z-Boy recliner for approx. $2000 in December 2014. Since that time we have been trying to get it exchanged, as the arms, headrest and seat turn black after a few days of sitting in it. And now after a few minutes of sitting you begin to scratch on your forearms having to rinse off with water. We have been treated terribly, at times rudely, and been sold a piece of crap. ** in the service department had the audacity to suggest we buy armchair covers and head rest covers. This whole experience has been very troubling, as all we expected was a decent product and fair service. We didn't get either.

I bought a sofa and a La-Z-Boy recliner two and half years ago. The sofa was falling apart and they sent a repairman and he fixed it temporarily. Advised it would not last long. The recliner was coming apart and went to sew it and the place had been sewn previously. Needless to say, they are selling inferior product. I contacted the store and asked for owner and voice mail came on and he would return my call which has not happened. I should add that I am 79 years old and am not rough on the furniture.

I wanted to get rid of the old set of furniture. I replaced them with La-Z-Boy products. The delivery to the quality of the furniture are great. It was worth the price.

The store on Bayou Blvd took and order a few months back from a friend of mine. They promised her three or four deliveries. None have been kept. Her name is **. When she asked for her money back they told her they would have to charge her a restock fee. How can ya'll charge a restock fee when the product was never unstocked? ** is sick. Now they refuse to return her calls. ** is loved by many in our town of Gulf Breeze so until she is fully reimbursed I will keep posting on social media. I have friends from Washington State to Costa Rica. This will not stop until she is paid back in full, not a promise but cash in hand. Thank you for your attention. Ya'll should really vet your franchise better.

The recliner and tables I got from La-Z-Boy were just what we needed and we liked it. Their representatives at the gallery was very helpful and friendly. They were actually good at helping us find what were looking for - things that go with the different options. What we got were the best furniture we have, definitely worth the money.

We purchased two La-Z-Boy recliner chairs in 2005... Shortly after having them delivered we had problems with the foot rests on both chairs staying up. Twice (in the first year) we sent them in to be repaired. Both times they were returned and we were told there was nothing wrong with them.... so we just lived with them being difficult to get the foot rest up and to keep it staying up. A few years ago they started to get so bad that we decided to try fixing them again. The La-Z-Boy store we had purchased them at had closed and we could not get any other La-Z-Boy dealer to repair them for us. They said they would not stand behind a La-Z-Boy bought at a different dealer. Again we were unsuccessful and fell back on just living with it....

My son and his wife had purchased La-Z-Boy and they were very happy with it. The lifetime guarantee and its six months, interest-free financing sold me on it. I would always rather do that than pay it out. So far, I like the recliner a lot. When I went there with my son, one of their sales reps helped me look around at all of them and evaluate them for what my needs are. We took home some fabric samples to see what would look good in the house and then we went back the next week. In fact, we got there before the store even opened and they opened up for us. The salesman that I had worked with the week before wasn't there, but another guy was there and he was fantastic. He was great to work with and we got it all done. La-Z-Boy was great and I was very happy.

A word of warning about the Renew Recycled Leather, please avoid this material. We purchased a beautiful sectional from La-Z-Boy; we went in search of a leather sectional and took the sales person's advice as to how wonderful this material was. And, I must admit the roughly $ 2,000.00 savings was very appealing. The sales person told us how wonderful this material was. Even La-Z-Boy's claims on their website sounds great. This recycled leather construction offers similar colors, depth, luster, dimensional grain, and hand-rubbed layered tones as genuine leather, while delivering care-free, high performance reliability year after year. Year after year? After having our sectional for a year and a half is it peeling on the corners and wearing off where the arm and cushion meet.

The sales representative didn't have to show us La-Z-Boy because we already like their products but he was still very good - showed us how the sofa worked. I've had La-Z-Boy furniture in my home for 20 years and recently I bought a sleeper sofa. I like the furniture style, the way it looks, and how long it lasts. The installation team, after they brought the sofa out, cleaned up and went beyond what they needed to do. They were also in and out in a few minutes.

I bought a La-Z-Time sofa and a love seat, both reclining. Very disappointed in both of them. The sofa drags on the carpet when reclining so we have to pull the foot rest up with our hands. The loveseat padding where our heads go has already gone flat after just ONE month! Also, one of the recliners on the loveseat has a catch in it and you have to push really hard to recline it back. I know that's wrong because the other side is smooth. I bought La-Z-Boy because of the name but apparently they are not built like they used to be.

I wanted to replace two chairs I had with recliners and after I did that, I didn't like the sofa I had with the recliners so I bought a sofa too. The sales guy was very helpful and just as nice as he could be. I also met the manager of the store and he was nice too. It was a very great experience. I would go back and buy again from them.

I recently bought a recliner from La-Z-Boy, my first purchase from them. Their sales rep was very helpful, she introduced herself and let me look around. I found her when I had questions, so it was not an overbearing sales call and shopping experience. It was the way I like to shop so I appreciated that. The delivery experience was also non-existent in the sense that they were in and out in probably less than five minutes. They knew what they were doing. They put the chair together and made sure it worked. So far I like my recliner and I would certainly recommend not only La-Z-Boy, but that particular store where I bought it.

I have a good experience with La-Z-Boy and would recommend them to anyone.

We've had La-Z-Boy furniture in our home for the past 20 years. We recently purchased a chair, ottoman, and some tables and the sales rep was not that great and wasn't that friendly. The only reason we bought it is because I like La-Z-Boy. I have yet to see the quality of the ones we just bought but for the three La-Z-Boy furniture we have had for over 20 years, I have no issues other than they're already faded; but of course, they're old. Hopefully these new ones will last that much. Based on their products, I could definitely recommend La-Z-Boy.

La-Z-Boy is lovely! We ordered it and the people who delivered it were great. All good.

Everything was great with my experience with La-Z-Boy. When I purchased my first La-Z-Boy, I did my research online and found out that it was exactly what I wanted so I went in and ordered it. The reps from their gallery were great and helpful and didn't give me any problems. The delivery team were also fine and I had no problem with them. The quality of the delivered furniture is outstanding.

I have spent this whole day trying to order a new lift control for the La-Z-Boy Medical Recliner! The customer service was AWFUL! When I say AWFUL I mean AWFUL! I was told by the store I purchased it from to call the customer service department which in turn told me to call the parts department which never answered. When I called customer service again they said call the store I bought it from which told me to call the service department, which finally said that they would take an order but I needed to give them an ACK number from the bottom of the foot lift which is stuck in place because the LIFT CONTROL DOESN'T WORK! They said they could send a Tech out to retrieve the number for $99.00! So I said, "Let me see if I could find the number", which turned out was not on the lift but on a tag easily seen on the under frame of the chair.

First of all I want to say that my shopping experience with the store was a good one. Everything looked good and the staff were very nice. Everything was great up until I took a look at my receipt or invoice and it was not what I thought I was buying. My biggest issue was that the team member who was completing my sale didn't mention until after I already signed the contract that my fabric color choice had to be a special order. This would have been good information because the only reason I chose to keep Shona fabric was because I was told it wouldn't be a special order. They take like 2+ months to receive and Special orders can't be canceled or refunded once placed according to the fine print. So ultimately I feel like I'm forced to settle for something because of an oversight by my associate.

We just had a substantial delivery made to our home yesterday. From the sales rep, **, and the interior designer, **'s guidance and advice, we had a very positive experience with La-Z-Boy in the Pineville area. We were excited about going 'out of the box' a bit and were not disappointed. The delivery team of ** and ** were courteous, competent, on time, and very professional. Their efforts in bringing in all of the items without damage were very appreciated. We could not have asked for a better experience. Thanks to all of them. They can make La-Z-Boy proud.

I have had a La-Z-Boy furniture in my home for 6 years and we bought a new one since I had surgery and I was uncomfortable with my little cheap chair that I had for a while. The sales rep from the gallery were good, courteous and answered all my questions, even showed me different colors. I bought the La-Z-Boy because of its good quality, in fact, my husband's chair is still in excellent condition. We had the chair picked up and not delivered since my husband had a pick up truck and we lived near the store and warehouse. Unfortunately, the warehouse operates only until 5 pm Tuesday thru Saturday while my husband works until 6 pm. So what the sales rep did for me, which I really appreciated, was she had the La-Z-Boy delivered to the store and she didn't charge me for it and I thought that was really good of her.

We recently purchased sectional, tables and accessories from La-Z-Boy and we've been buying La-Z-Boy recliners for years but this is the first time we bought a whole ensemble of furniture from them to fit into our home when we moved. The furniture that we had before didn't fit into the living room very well and we needed a new recliner for my husband and so we went to the La-Z-Boy store and so we ended up with a whole sectional. Their sales representatives were great. They're very knowledgeable and helpful. The delivery went very well. They gave us the information about when they were going to come and showed up when they were supposed to. The quality of the furniture is very nice. We're really happy with it. We'll buy more furniture from them. We just purchased another end table to go with the whole ensemble just a couple of weeks ago so we'll keep going back to at least to that store at West Palm Beach for quite some time.

I recently had my first purchase (a sofa, loveseat and sleeper sofa) from La-Z-Boy. We just bought a new house so we purchased new furniture. The sales representative was really nice. He helped us pick out everything. I told them that I wanted a recliner that rocked and he said we can actually get it so that was pretty cool. Also, he showed us the couch loveseat and it's super comfortable. I love it. He was informative about everything.

It was difficult getting information from the sales representatives from La-Z-Boy's gallery. It was hard to nail down a timeframe when I'll get the furniture. Also, they claim that since they were a privately-owned store, not a corporate one, they do not have the ability to give current information about my order. It ended up being 14 weeks. Furthermore, the sectional I purchased seemed to not have enough stuffing in the back portions. I'm angry at my experience with La-Z-Boy.

I had very good experience with La-Z-Boy, however, I don't understand why I have to open another account with Synchrony Bank when I already have one that was active with La-Z-Boy. They wouldn't let me use it so they made me run another credit report and all that and I felt that was a little overkill.

My old stuff was falling apart that's why I purchased a sofa, love seat, recliner and a few other things from La-Z-Boy. The quality of my purchase was good. Interactions with their people were all very good just as well. Everybody inside the store is very pleasant and helpful. Somebody actually came out to our home and helped us get a plan and pick out pieces so it was awesome.

We just purchased two Grayson rocking recliners yesterday and so far love them. We are a bit regretful now that we didn't get the electric option so we could stop the rocking. Or is there an retro option to put on the rocking mechanism to switch off and on the rocking?

My old furniture were ugly and I hated them so I did my first ever purchase from La-Z-Boy. I got a sofa, loveseat, chair, and ottoman. The first representative I met at their gallery was wonderful. She insisted that I have their free designer come and he was also wonderful. The delivery guys were friendly and did a very quick and thorough job. To add to all that, I think the quality of the furniture that I got is good. So I'd definitely recommend La-Z-Boy.

We bought two chairs from La-Z-Boy and it has been a good experience. They are wonderful people, including the man that delivered to us. It's paid for and I'm enjoying it.

I've recently bought a chair from La-Z-Boy. I've had three other chairs over the years and each year it's greater, so they are nice. The sales reps were very good and professional. Delivery was on time too. This chair is the first I've had with the extra foam so I haven't gotten used to it yet.

We've had a really good experience with La-Z-Boy. We're happy with everything - from the delivery and the salesman, everything was really good.

We ordered $8537 worth of furniture/rugs 8/29/14, not delivered until 11/04/14. We were told it would take 4-6 wks. Delivery a total disaster! Took forever to get things resolved...there is no store manager! Took all the joy out of it!

I put a deposit on a rather expensive leather couch and sofa on 1/25/2015. It is now May and I have yet to receive my furniture. After waiting the initial 5 weeks that I was told it would be for delivery, I called at 6 weeks only to be told that my furniture was not ready and that it would be an additional 8 weeks. Since then I have called the corporate office many times only to be told that there is nothing that they can do because each store is independently owned. I have spoken with my salesperson, the store manager and the district manager and still there is no resolve to my situation. In fact every time I speak with someone the date that my furniture will be delivered continues to be extended.

We recently had our first purchase, a recliner, from La-Z-Boy. I'm actually 7 or 8 months pregnant and wanted to upgrade my nursing chair to a recliner. The sales representative was very helpful. I appreciated that she was hands-off enough that I was able to explore by myself and find out what I wanted but right there whenever I have questions or concerns. I love the quality of the recliner.

The La-Z-Boy furniture is all right. In fact, this is the fifth purchase from them - I'd recommend them.

My experience with La-Z-Boy was pleasant. The salespeople were very nice and I even commended them to their manager because they were so kind. I wish I could just get my things a little faster but I understand that things take time. I love my furniture and I certainly have no complaints. It's expensive but it's worth it so I'd rather pay for quality.

We purchased our loveseat and sofa in October of 2013. By October of 2014 we started noticing random parts falling off of the recliner when we reclined the loveseat every now and again. We placed these parts in a zip-lock bag, but thought it was something else as the recliner was still functioning. Fast forward to in April/May 2015. Our recliner on one side of the loveseat is not functioning well. I tried to call warranties several times, and even called the store for assistance. The warranty department finally called Friday, May 1, 2015 per the request of the store. I explained the problem to the warranty rep. She claims she is the supervisor when requesting to speak to one. She wanted to charge me $99 for the rep to come out and look at my loveseat, and then charge me for labor. I can tell her what is wrong with the loveseat...the pieces are falling off!

I went to the La-z-boy store on February 22 with the intent of purchasing a sofa and loveseat, along with side tables and anything else that caught my eye for my living room. The sales people were great and we ended up ordering a sofa, loveseat, side tables, and a bench costing almost $6000 (after accounting for the sale they had on). They promised delivery in 6-8 weeks. I believe I was quite consistent in telling the folks that timing of delivery was of utmost importance to me.

We recently purchased a sectional and a recliner with La-Z-Boy. We already have two rocker recliners from them before. We decided to give our stuff as hand-me-downs and get new ones. It was funny because the first time we went in, we bought a sofa, love seat and then we left and came back shortly, and bought a rocker recliner, and then about an hour later we came back and bought the second rocker recliner. The whole sales staff was there again and gave us a good experience. The delivery guys were friendly and careful. I love the quality of the furniture so far so I would recommend La-Z-Boy.

We recently moved in a new house and needed to update our furniture. We picked the La-Z-Boy since we liked the sale representatives, very kind and helpful. We purchased the furniture worth 5000$, waited for two months to be delivered. Four out of five products were defective. We were so concerned about the quality. The store designer mentioned that products are going to be repaired and shipped again. I was requesting to cancel the order one of the items (dining table which had a very bad balance and was a real safety issue.) The store insisted on delivery.

I'm very happy with La-Z-Boy. We purchased our first recliner for our home in Wisconsin, but we have another home where we bought four recliners down in Alabama. Their quality is very good except my recliners are very lightweight. And when I sit down and get up, they tend to scoot so I have to keep pulling them forward. But I've fixed that and I've put something on the bottom to make it stick to the carpet.

Our first La-Z-Boy furniture was about 8 to 10 years ago. Recently we purchased a sofa, some chairs, and an ottoman from them again. Their sales reps have all been pleasant and the furniture's quality is very good. The delivery team were wonderful and they even moved the furniture around for me until I was satisfied. The only issue is they originally wouldn't let us take swatches out of the store. But they finally agreed to let me take one home to match with other colors. However, the interior designer brought out certain ones and we didn't decide on any so I had to go back and look again. It was almost a bit of a farce on that end. It's hard to look at fabrics and swatches under poor lighting so it's almost impossible to make a choice without taking them out. They made me feel like I was asking to cut their right arm off but that was my only problem with them. As far as the furnishings and the furniture, we were very pleased.

It was a great experience and I love my chair. It's very comfortable. The two gentlemen from La-Z-Boy were really nice and very helpful. They had everything put together and worked fine. I have been very pleased and would surely recommend them.

La-Z-Boy has excellent service and delivery. We were looking for a specific layout and we walked into their showroom one day just for grins, and there was the exact thing we wanted. There were two sales representative at the La-Z-Boy gallery and both of them were excellent, the furniture we got has 100% quality. Everything went very well when scheduling our delivery, and the delivery guys that came, they were even better.

I moved so I needed new furniture. I bought a recliner, sofa, ottoman, and tables from La-Z-Boy. The sales rep answered all my questions but it took two months to get the furniture delivered. When they finally came to deliver though, the staff were very efficient. They had me check everything and everything was fine.

The couch and chair we were delivered was not the same quality that we had sat on in the store. The couch frame already broke! We spent $4,000.00 on junk! It's not comfortable at all. We never took the tags off of the couch because it just felt different but at the time they had delivered it I had just had surgery so I wasn't up to going back to the store to sit on the floor model again. When we finally did go back to the store and sat on the floor model we knew for sure it was different than what they delivered to us. We have been talking to many people at La-Z-Boy and their customer service and even their Corporate office to get this corrected. My husband took two days off of work to be home for La-Z-Boy to come to our house. And nothing was done either time.

Recliners are not locked together. Leather on cushions was loose. La-Z-Boy repadded cushions. Back rest padding is collapsing and leather is loose. Their rep advised us this is as good as it is going to be. Emailed La-Z-Boy with no reply. We now cover our recliners with covers to hide the material. We are so disappointed as we have had the recliners for only 8 months.

Bought their sectional, ottoman and accessories, and I really like their quality. I feel like the cost is good when you compare it to the quality that I got. Their sales reps were very good and the delivery guys did a very good job.

We no longer like our old furniture so we visited the La-Z-Boy gallery and we loved the entire experience. The sales reps were very helpful. They offered to come to our house and do a home consultation mostly to pick out fabrics. What we picked out was so hideous in our house. Some of the samples they brought was very nice so we went with some of the samples they brought. We bought a sofa, recliners, and an ottoman. The delivery went very well but we're still waiting on one table. The quality so far is very good.

In the past I've been pleased La-Z Boy. We've had them for 10 years. Recently we purchased a La-Z Boy recliner loveseat and their reps were very pleasant when we spoke with them at the store. I've only been sitting in it for one and a half weeks.

I ordered a sofa and two leather rocker/recliners on Jan 22, 2015. I was called about two months ago saying one recliner and the sofa had been received. They asked if I wanted it delivered or wait for the second recliner. I said I would wait. Well....no one knew where the recliner was, or what the problem was. I was told that the La-Z-Boy store(Cerritos, CA) has no phone number to contact the factory, so they have to wait for answers to their emails. To make a long story short, a blemish in the leather on the second chair, chair to be remade, I called today, no call back. A big break down between factory and store. Store has tried to be helpful.

I would never purchase anything from them again as long as I live in this area. Perhaps another store might be better. It was just not a nice experience. There was nothing good about it except for the delivery people who were very nice. They did an excellent job. And then we had a couple of issues with the manager, assistant manager and the girl who was supposedly called the decorator so it was just bad. It was a very large purchase so if anyone's gonna spend the amount of money I spent on furniture, they would not appreciate it in any way, shape or form. The initial salesperson I talked to was a nice person, but everybody else could have cared less. Whether I would have spent $50.00 or $300,000.00 to them, it did not matter. They were dishonest and I think the store will never change. It just upsets me.

First off I paid for delivery and set up. Secondly I purchased a 5 year warranty - the chair is electric. When my chair was delivered the movers had a hard time getting the chair in the house and had the foot rest extended fully. The chair started making hard thumbs when using the leg rest and initially the chair was not set up correctly, being the back was not connected to the chair correctly one side was not in the slots to hold the back to the chair. After two days of wondering what was wrong with it I found it was not put together right and checked online to see how to connect the back. As I was doing that I notice that a spring was laying on the floor that belonged to the chair. The spring had been stretched out of proportion and could not be reattached (I believe it was from lifting the chair by the open leg rests.. so the spring was stretched so bad that it would not stay on).

We purchased 2 new La-Z-Boy recliners for $990 each and they were delivered mid January 2015. The leather on the back portion wrinkled and became very baggy in just a few months. I called the store and complained. They delivered new chairs and the same bagginess happened after just 1 day! (We sit in the chairs for just a few hours in the evening.) They were sold to me as real leather but I have my doubts that this is leather. The regional manager re-stuffed the chair and brought them back to my house. The back still wrinkles down when you sit in the chair and you feel a loose flap of leather on your lower back. I was still not satisfied so again, for the 3rd time, they are ordering me new ones in hopes for better foam and material. In the meantime, every time they bring in new chairs, I have to reschedule my life and they damage my trim and walls when moving furniture. Such an inconvenience!

Our other sofa wore out so we got La-Z-Boy's power sofa and recliner. The furniture has excellent quality and their employees were just very nice.

It was a long road to receiving my new couch but la-Z-boy came through and did the right thing. Thank you to consumer affairs for printing my review because I'm not sure the outcome would have been the same.

Purchased 2 La-Z-Boy Recliners and the salesman mentioned that it was new, never used before brand of fabric. It took 3 months to get the recliners because of the new fabric. The recliners were delivered 3/19/2014. This past winter we noticed that both recliners had a worn spot on the footrest. By February my recliner's footrest fabric had worn to the padding underneath. Unfortunately, I didn't contact the store for warranty service until third week of April, 2015. I missed the deadline by less than 4 weeks and there is nothing they will do. It started wearing through long before the warranty ended, I just failed to contact them soon enough. Their warranty department told me I am responsible for reupholstering my 2 recliners because I didn't report it in the time frame.

We purchased a Rex Sectional Sofa, less than one year ago and have had a technician come out twice. The sofa squeaks and groans when you sit down on it (my husband and I are both under 150 lbs - we are not heavy people). The cushions are sagging in, the couch is very flimsy and feels like it is made of cheap particle board holding up sinking sagging cushions. The technician acknowledged there was a problem, but told us "not to lay on a sofa," you're "only supposed to sit in an upright position". I looked at him stunned! This is his explanation on why our sofa groans and creaks and is sagging in when we have had it less that 1 year!?

I cannot begin to explain how frustrating it is to deal with poorly run companies. I purchased a power rocker recliner, in Nov. 2014. I purchased it so I would have the chair ready when I was recovering from spinal surgery. Unfortunately, La-Z-Boy, in the rudest fashion possible, ruined that plan for me. When the chair arrived, the padding was so poor you could feel the chair frame through the armrests and back, the metal bar in the headrest and the square block which was supposed to be lumbar support. Also, the terrible squeaking sound from the rocking and the skipping of the footrest as it was raising, was enough for me to call La-Z-Boy.

I first bought La-Z-Boy furniture about ten years ago and I liked it, so I bought a new recliner from them recently. It's a good chair and the quality is very good. The sales rep and the delivery team did a good job. La-Z-Boy's a good company to deal with so I'm satisfied with them.

My family and I went into your Greenville, Sc location and got no help at all. We walked around looking for a little and still no one said a thing to us. So I went looking for someone to help us and no one ever came. Probably spent over an hr in the store without so much as someone even saying hello. But all the older couples (people that looked like the could afford it) were being helped in no time, even ones who came in after us. Guess your employees didn't think my family could afford to buy from your company, well little did they know my husband had enough cash in his wallet to purchase a whole new set and then some. Oh well your loss.

I'm on my second La-Z-boy recliner as the first one had so many problems. They replaced it with the same model. The current chair has even more problems with the rocker springs making all kinds of noise. The repair guys are very nice but this is getting ridiculous. I will never buy La-Z-boy again.

I got a sofa recliner and a love seat from La-Z-Boy. The sales rep at the gallery was really nice and I was extremely happy with the delivery guys too. It was raining, they boarded my furniture and everything was wrapped up well, and they were very careful. I like the set I bought, but I'm not so sure about the recliner's quality. It makes a lot of noise when I push it up and down. Then again, I'm happy and I would recommend La-Z-Boy. I'd probably go back there again.

We are real happy and satisfied with our La-Z Boy. We were very happy with the gal that we worked with and the scheduling worked out fine. The delivery guys were very nice.

I had La-Z-Boy furniture for probably 20 years. We decided to buy a new recliner because the mechanism in my old one wouldn't stay tilted back anymore. When we visited their gallery, they showed us what they had and helped me find one that actually set my body which is what I needed. I like the quality of La-Z-Boy. The material is great but it's a lot more expensive this time. It was the chair that fit my body the best and it's very comfortable, but I'm not real thrilled. I'm also having trouble getting used to the color because it's old fashioned.

Bought some furniture on 11/23/2014. It was delivered on 1/7/2015. 30 Days later the recliner broke. La-Z-Boy promptly picked it up for repair. Since early February they have been waiting on parts to fix it. It is now April 24th. Every time I call to inquire about it it takes almost two weeks before I get a return phone call. No one seems to have a sense of urgency to get it repaired. I assume this is business as usual at La-Z-Boy. I just filled out an online complaint... we'll see how far that goes. :-(

Everything was wonderful with La-Z-Boy. I've never had a better experience. The deliverers were wonderful and everything was just perfect. I bought a recliner for my boyfriend a few months ago, but he just passed, unfortunately. I still have my recliner and I love it. This is my second purchase so that's where I go when I need stuff. I'd recommend them to anybody.

The recliner and big man’s chair that I bought from La-Z-boy are nice. The guys that delivered my furniture were great. This is my first purchase from La-Z-boy but my parents have had them before. My mom had the one that has electric and less chair stuff. I bought that one for her. We had a little bad experience but I made her go down and check it out and I reckon the quality of them now have changed a lot since the time she had one.

We purchased two sofas displayed on 4.19.2015 from display on showroom floor. Beige color (in stock) came greenish. Delivered from stock on 4.21.2015. We went to store next day within their 3 day allocation and took picture. The follow day sent to corporate and Corporate office said, "Within quality control." They want to charge $900 Restocking fee (30%) to exchange; no refund if we buy something else only. See photo -- we laid sample over floor model. Corporate said exactly same color, no green showing, and it is beautiful sofa! Never buy from La-Z-Boy if you want any consumer service! Additional, they may be color-blind. The color name is Sand. Have you ever seen green sand?

Purchased a recliner and love seat, within 8 month the frame work was being felt through the arm rests and the chassis under one side of the sofa needed to be replaced. This all started with a call in the first week of Jan. The representative from La-Z Boy came to our home on Jan 19th 2015. Created a work order for the repairs, the end of the sofa needed to be reupholstered. 3 or 4 weeks later they took the sofa to be repaired, also the love seat had a piece of metal starting to come through the seat cushion. A week later they returned the sofa and picked up the love seat. They replaced the 2 ends of the sofa with part that had a different fabric. We called that day, it still has not been corrected.

Our relationship with La-Z-Boy furniture extends back to our first sofa after our marriage some 35 five years ago. Through many moves and purchases from La-Z-Boy stores across the country we have always been satisfied and I admit, comfortable. On February 25, 2015 we purchased a sofa and 2 pillows. The sofa was promptly delivered on February 27, 2015 and is just as we ordered. The pillows were rejected and sent back with the driver as they were paisley and not the same material as the sofa as we were told. We had a discussion with the sales associate at the time of purchase and my wife was very specific that the paisley pillows were not acceptable and that pillows with material matching the sofa were the only acceptable product. The sales associate assured us we would receive the matching pillows.

We purchased a sofa ten weeks ago. The delivery date was estimated at 6-8 weeks. I have called the store several times to inquire about our sofa. There's been promises of emails and call backs and I have heard nothing and none of my emails have been answered. No one seems to care and the customer service is lacking. For $3000 this is extremely unacceptable and I will never shop la-Z-boy again.

We have purchased a 3-seater reclining sofa and a reclining love seat (Beige Color, microfiber), more than a year ago from La-Z-Boy, El Camino Real, Santa Clara, CA store. That store has moved to Steven Creek, San Jose, CA now. I have a severe safety complaint for this product. My daughter (12 year) was playing on the living room floor in front of the sofa and she jumped with joy on the sofa facing the back of sofa, on knees to sit. Her right knee hit the frame support between the cushions so hard that it partially tore patellar tendon tissue in her knee.