La-Z-Boy Furniture Galleries Reviews

I love my La-Z-Boy. We bought two of them, and the reason we got them is because I had lung surgery. I've been home from the hospital a few days and it is my all-around sleeping, sitting, helping-me-heal chair. I would recommend them.

Purchased $5000 leather sofa sleeper, arrived defective. You sink into hole at the lower back. Cushion stick out 2 inches. Sleeper is too low when packed into sofa. No customer service. Sales agent keeps giving us a number where no one returns our call. Totally dissatisfied.

We wanted a good sturdy recliner for our family room that could handle being opened and closed all the time as well as toddler-proof since we have a 6-year old and a 3-year old. We already had one at home but this is our first La-Z-Boy purchase. The sales representative gave us a bunch of information about different types of chairs and material options. I appreciate that he pulled out different samples of the ones we had seen online so that we could see it in person. We ended up going with leather and so far we have no problems with the one that we have.

I moved from New Jersey to Indiana and bought a power recliner from La-Z-Boy, and I like it. I had a good experience, and would recommend them.

I have had La-Z-Boy furniture in my home for about 10 years now, and I recently purchased again from them two lounge chairs and two rockers. The sales rep we dealt with was helpful and she knew a lot and the quality of the furniture is good.

I purchased two mechanical sofas in March for my husband. Due to his injuries we thought the mechanics would help him be a little more independent. So off to La-Z-Boy we went. We heard that they were good company and stood behind their products and my husband researched and decided they would be the best to purchase from. I purchased the extended warranty to ensure we had coverage on these two couches.

I wanted a new chair, so decided to buy a power recliner from La-Z-Boy, and I like it. They were able to deliver it on time, and did a good job. I would recommend them.

I recently bought a La-Z Boy recliner and I had a very positive experience with their sales rep at the store. The recliner has good quality, too.

I've had so many things that were cloth and different fabrics, and I wanted to try some leather because leather's so popular right now. A friend of mine got a beautiful set at La-Z-Boy. My husband and I talked about it and we went over the store and saw the sales person that we've dealt with for many years, and purchased a sofa and a power chair. Tomorrow they're going to bring the chair. I've recommended La-Z-Boy to a lot of people. They stand behind their product. I bought a lift chair for my husband and I've never had a problem with someone that came in. They put it in, put the batteries in, checked everything out before they left and let me look over the furniture. I don't think I would deal with anybody else.

Within the 1st year, the back cushions separated leaving a 4 inch gap between them. Then the footrest started dropping, spring came loose in the back & coming through fabric in the front. After 2 repairs & it still not fixed, they will have to take the recliner into the shop, no idea on how long repair will take. Repairman who came out both times said the chair wasn't made right.

We're having a baby and we were looking for a baby glider rocker. We saw one from La-Z-Boy that was really comfortable and the quality is great. We dealt with the same guy for everything and he was really great through the whole process, so it was easy. We would recommend La-Z-Boy.

Purchased a recliner on 5/21/15. Delivered 6/16/15. By 7/28/15, noticed a distinct wobble in the left arm. It became more pronounced. As I was getting out of the chair, I heard a tearing sound. The fabric tore from the bottom of the left arm upward. I called Customer Service. On 8/11/15 a tech came out and took some pictures. He said that the chair could be fixed by replacing the entire arm. He also said that it would take 6-8 weeks. I am disabled with Lymphedema. I depend on my recliner to get my legs elevated. I also sleep in the chair all the time as I am no longer capable of sleeping in bed. Try going without your bed for 6-8 weeks!

After several years of purchasing low-cost furniture and lasting three years we decided to go big and get La-Z-Boy furniture and spend over 3K first time leather and purchase a 5 year warranty covers everything so they say. They arrive and look great, feel great. 3 months later the recliner switch breaks. We call and they come order the part and weeks later the part arrives and we schedule the install no problem. One day the wife looks at one end of the sofa and there is spots on the hand arm rest and some on the front. We call them right away and we are asked to send photos. We did that. They LB determined that it is not a defect in the leather and they only warranty it for one year. And so we call the extended warranty company called Ultra Shield. They come out and they take more pictures.

A couple of things made me buy a La-Z-Boy power recliner a year ago. I had put my retirement in around that time period and been told I needed to have two new hips. With that type of surgery, you need to elevate your legs and I didn't have anything like that. I'm short legged so there were issues trying to find a chair that would fit but the one I got was good. Overall, I'm happy with it.

I purchased a La-Z Boy sofa from Rooms To Go in April 2013. My sofa broke 1 month after the warranty. The store me to contact Furniture Services that repair the furniture. I have called for months my sofa is not repaired. I started this process in March 2015. The first service man came out and said all of the mechanism were broken in the sofa and have to be replace. He did not take any numbers of the sofa for it to be repaired. I found the numbers and called it in the first of May. The parts are still not in. I do not receive a call back to let me know the status of the sofa. I bought a La-Z-Boy because I thought they had a great warranty. I have been so disappointed with the sofa and customer is terrible. I feel I should be compensated in some way. I am not satisfied with the way this was handled.

La-Z-Boy chairs are excellent and the quality is tops. But the more expensive chairs we got are not as comfortable as the cheaper ones. All their personnel were excellent. They really gave us a great service without being too pushy and gave us plenty of time. The problem I had was they were pushing the treatment for the chairs, which I found a little bit weird. It was like a mystery, that was like buying extra time on a car warranty for a new car. Another problem was about moving the furniture. We were told that they would move furniture but when the delivery guys came in, we found out that they'll only move the La-Z-Boy furniture and there was an extra charge for moving other furniture. That was a surprise. But overall, I would recommend them.

I special ordered a sofa from La-Z-Boy Furniture which took about 2 months from the date of order to delivery. The day of delivery, the sofa arrived and 1 of the 3 throw pillows was missing with the order. The driver immediately made note of it and notified Customer Care. I also notified Customer Care later that afternoon. I was informed that the warehouse would like 24 hours to search for the pillow. If they couldn't find it, they would get me another pillow. After a week, I called to find out what was going on since I had heard nothing and still no pillow. The girl in Customer Care took a good 10 minutes to find my order and then told me that a new pillow had been ordered and it would be ready for delivery August 19th to be ship by UPS/FEDEX. This is over a month for a pillow!!! I asked if it could be expedited since it was their mistake and was told NO, the orders are done in the order that they are received and that was it.

I have had La-Z-Boy furniture in the past and they have always last a long time so when I was purchasing a couch for my basement this is the brand I wanted. Well it has been three years now and the couch looks like crap. On one of the recliners' ends where my family sits it is all worn out already. I paid almost 1200 for this and it should last longer than that. There has to some sort of defect with this model of couch but no one is willing to help. I bought the protection plan but they are saying normal wear and tear. Seriously how is this normal?

We shopped around a lot before we bought a couch and recliner. We were going to buy Ekornes recliners again because we have loved them in the past, but we wanted a double this time so we could sit together. We visited at least 5 furniture stores before we ended up at a La-Z-Boy. The sales people were really great. They helped me to pick out a couch at a reasonable price, and a double recliner. My husband sat in the recliner in the store for probably an hour while I shopped and he was comfortable. Now the one in the store was leather - just to be fair. We didn't buy leather.

Last year I wrote a review about the fake leather reclining sofa and loveseat that was 2 years old - how the fabric is flaking off. After several back and forth emails La-Z-Boy did let me purchase the 4 pieces, 2 backs and 2 seats, at a lower price and the store, Miller's furniture, was great and attached the pieces for free. But now I have 2 more pieces of the products doing the same thing and would like to replace but when the store called La-Z-Boy they offered to get me the pieces at full price, after spending more than we would normally for these when we bought new than having to pay for the replacements parts last year. I feel I should get the 2 replacement pieces for the same price I paid last year. The time spent to try to fix this problem has been very frustrating and disappointing.

It was a simple purchase with La-Z-Boy. It was easy, quick, and I have no complaints. I had previously bought a chair and wasn't particularly impressed with that one, but the one that I purchased this time is pretty decent.

I noticed about 6 days later that cushions were flat. I could feel the wood and the wire when sitting. Called an tech. Found it was a comfort issue so case was closed. Called care service and was told they will review, wait on decision. I thought comfort was what they are all about. I have to sit on a pillow. COMFORT, I do not have it.

I was replacing old, crummy furniture so I bought loveseat, chairs, and tables from La-Z-Boy. I had a nice conversation with the sales representative. Afterwards, he turned me over to a designer and then everything I did was through Kelly, the designer. She was excellent, very accommodating. She listened to what I wanted, what I could live with, and what I thought would be just too much of a stretch for my taste. The furniture are really nice stuff - well sewn, cushions are good, and everything came wrapped beautifully so you didn't have to worry. The delivery men were good as well.

I love my couch that I got from La-Z-boy a month or 2 ago. I'd recommend it.

In May 2010, I ordered a reclining sectional which cost $6,000. I received the recliner the last week of July. In early October the seats on the two recliners started ripping near the seams. I called and had to wait six weeks for replacement parts. Seats were replaced in mid-December 2014. By April 2015 both seats were again unravelling at the seams. When the technician came out, he said it was not the seams but the material that was coming undone. La-Z-Boy refused to replace with a different material but instead shipped out new parts. After waiting another six weeks I received the incorrect parts. A new order was placed and again, I received the wrong part. I asked for a rush replacement and was told I have to wait the six weeks.

I went to La-Z-Boy to order a custom chair - basically, a standard chair with one of the expensive fabrics that they have in the store, but don't typically use. After paying for the order, I found out that it would take 6-8 weeks to have the furniture delivered. I was going to cancel, but garnered a lot of support from friends to choose this fabric/chair combinations (my Facebook friends voted on the chairs that I would purchase for the den in my new home). After waiting six long weeks, I decided to check on the order - maybe it would be ready on the early end of the spectrum. When I called, the store associate told me that it would take 6-8 weeks for my chairs to arrive. No, I didn't place my order today, I made it six weeks ago... After checking, she said, "Yes, it would be ANOTHER 6-8 weeks" (on top of my original 6-8 weeks) -- a total of FOUR MONTHS to wait for the furniture. Oh, and this is "just an estimate, it could take longer."

I had furniture pieces that were falling apart, so I looked around a lot of places and La-Z-Boy was what I liked the best. The sales rep we dealt with was very helpful and gave us the option of having someone come out to measure, take a look, and advice us when he knew we were looking for a whole roomful. Having that interior decorator of some sort was a big plus for us. We purchased a sofa, loveseat, recliners and some accessories, and the quality is perfect. I would recommend La-Z-Boy.

We bought a new house and had a room that had nothing in it, so we decided to purchase new furniture from La-Z-Boy. The chairs and accessories I bought from La-Z-Boy were of good quality, and the cost was right on. Their customer sales reps were always very helpful and informative, and they’d take the time to look up information for me. Somebody from the delivery team would always come in to see where my purchase was going and then come up with a plan of what will be the best entrance to use based on the size of the furniture during delivery. They were friendly and careful too. I’d recommend them.

I purchased a recliner from La-Z-Boy and I like it. The delivery team did a good job and set it up. I also had one of my La-Z-Boys repaired because the spring was broken and the guy came and put a new spring and fixed it up. Very good experience. I have had La-Z-Boy furniture in our home for thirty years, and I would recommend them.

I purchased a La-Z-Boy leather executive desk chair. It looks wonderful and is comfortable but the darn thing keeps sinking down and won't stay at the height I have selected. The chair was purchased from Staples but it is a La-Z-Boy product.

My husband and I bought a leather sectional (Devon) and plus a chair and tables in 2010. About a year ago or so we noticed a small peeling of the leather under the left arm on the two piece part as well as the leather between the seats on this sofa piece. After calling several leather repair folks, I found out that it cannot be repaired because the "leather" isn't actually leather. I received no help from the local store or a Cara in Consumer Services. Apparently, the LZB warranty on the leather is only for a year. I am unable to replace this portion because they no longer make this leather.

We got a new house so we decided to buy recliners and tables. My husband wants coziness and he wants to come home and feel like he's sitting down in his own throne being hugged. We went to La-Z-Boy because we always said that people go to them when they want to relax and feel comfortable. The sales rep we talked to was very professional, helpful, informative and patient. The delivery went well and the guys put everything together and placed the recliners exactly where I wanted them. We only received the recliners and on Friday we're getting the tables.

First, I'd like to say that La-Z-Boy came highly recommended after we had our previous furniture for approx. 9 years. I purchased a couch and accent chair. The couch is perfect and comfortable. The chair is where the problem begins. I noticed issues immediately on the arrival of the chair regarding the fabric. I asked the gentleman to take it back or make a record of my complaint. He replied that he was only a delivery service and to call the 800 number provided. I did so immediately. Staples were protruding from the arms, as well as fabric bunched and pulling from sides. To shorten this whole episode, I have tried 3 times for them to correct this and their reply is that it's the normal nature of the fabric! It is nothing like the couch, which as I said was perfect. I have contacted their CS and moved up the ladder, but they will not exchange or refund! HELP.

We purchased two other La-Z-Boy chairs about a year ago, and we didn’t like them. We couldn’t get them fixed to where we did like them, so we went on and bought two more and kept the old two sittings in the garage. Recently, we also purchased some recliners and a sleeper’s sofa, and so far the quality is okay except that the footrest is off angle when you put the feet up on one of the chairs.

We've had La-Z-Boy furniture in our home for over 30 years. But when we bought a new home, we needed new furniture so we recently got a power recliner, love chair and some accessories from La-Z-Boy. The sales person at the gallery was very nice, he greeted me right away. Later on, their sales associate called, set up the time for delivery and then their delivery team was here. The team was fantastic, very cordial, and knew what they were doing. As of now, the furniture are proving to be of wonderful quality.

Power recliner purchased and foot rest broke after six months. Called for repair May 1, 2015. Technician came May 14 and indicated the part would have to be ordered and should take 2-6 weeks. After numerous calls - to salesperson, store manager and customer service, I found their attitude very unsympathetic. After waiting several weeks, I asked for either a refund or new chair and was told that wasn't possible. I also asked for a warranty extension since repair was taking so long and was told that was not their policy.

I purchased a La-Z-Boy sectional and after only a few months the brand new piece of furniture looked like it already needed to be replaced. The back cushions had lost all shape and support. Seat cushions were mishappen, and sliding off the frame every time someone sat down, constantly needing to be pushed back into place. And the fabric overall had begun to peel heavily. And to this day family and friends comment on how unusually rough and scratchy and uncomfortable the sofa is. I originally contacted the customer service 800 line and was told I had to deal directly with my local store. They sent someone to take pics, and then I was told the "wear and tear" was all normal...that the fabric wouldn't continue to peel anymore than it had...and that the seat cushions sliding was a common complaint and many customers were resorting to putting a non slip rug mat under the cushions.

My old La-Z-Boys were worn out, so I decided to buy new ones. Their furniture are fine, that's why I keep coming back. I would recommend them.

I purchased 7 pieces of the Dawson Sectional on 6-25-2015 and received delivery on 6-29. Two weeks later I noticed on one piece in the seat area that there was massive wear in the fabric only; it was separating from the heat fused backing. When I called Comfort care 2 days later I noticed the same wear starting in the same spot on another piece that was separated by a console but no wear or damage to the console. Over the next 2 weeks I called Comfort Care 6 times and talked to 6 different people and was finally told it was animal damage even though they said they had not seen damage like this before; I have a 2-year-old Lab and 3 cats from 4 to 5 years of age. The 6th time I called was mainly to let them know that the same wear had started in the same spot on the chaise piece that was on the opposite end of the sectional.

When purchasing our recent family room set of reclining furniture the entire experience was very positive. The salespeople were very friendly and helpful. The financing process was easy and the delivery was timely.

We're in the process of moving some of our worn out furniture so we decided to purchase new ones. We picked from La-Z-Boy since we knew what it was and its quality. We bought sofa, recliners, ottomans, tables and a couple of accessories from La-Z Boy. I would definitely recommend them.

We just had our Greyson power recliner sofa delivered last week. Can't believe how comfortable it is. The contoured seats practically hug your body. This is our second attempt at a new sofa from La-Z-Boy. The first one demo'd well in the showroom but we neglected to consider a few things there, and found at home it was really not a good fit for us. Our sales rep met us 1/2 way on the restocking fee since it was a custom order and we got the new custom sofa delivered in one month. It was a lot quicker than anticipated.

My experience at La-Z-Boy was very calm and relaxed. The saleslady introduced herself and then she just let us look, which was a nice change. Nobody was hounding me, which I hate when I'm in looking at furniture, so my husband and I were able to walk around and be left alone until we went and asked a question. I love the quality of our purchases, and they look great in the living room.

La-Z-Boy makes the cheapest possible furnishings & charges the highest price they can get away with. And be warned? It's terrible quality & won't last. From the 'designer fee' & warranties that are a complete joke... it's a place to stay well away from. (Even The Brick was better... so that's saying something.) We spent well over 10 grand on two rooms... from leather entertainment furniture recliners (4) & rests, a bedroom set & coffee end tables. All of which are poorly made & wearing even worse. And we are not rough on our things! I cannot imagine if we were not careful how badly things would bust! We have had over TWENTY service calls in THREE years & each time something re-breaks, wasn't fixed properly or breaks again. If you shop at La-Z-Boy... be warned. From the time you fatefully enter their showroom stores, to having the 'designer' come visit your home with the salesperson... it's a complete gong show.

My furniture was delivered on 5-12-2015. After the delivery people left, I noticed a defect in the Loveseat. I immediately contacted the Warranty Department and sent a photo of the defect. I was told that I would receive a new piece in the mail and a tech would be sent to install it. The part was received on June 4th in a damaged carton. On June 5th, I called the Warranty Dept. and told them that there was damage to the new part and again sent a picture. I was told that another part would be sent.

I just retired and purchased a new sofa and loveseat from La-Z-Boy. The sales rep was awesome, and probably why I bought it. I didn’t even go and look anywhere else. She knew what I was looking for. I see when someone knows what they’re talking about as opposed to when they don’t have an experience or a love of the product. There are many furniture stores out there but you can't compare La-Z-Boy's quality unless you’re gonna go and spend ten times as much which many times is because you’re in some sort of store environment that can demand that or it’s a trend. It’s not inexpensive, but it’s also not outrageous. To get that kind of quality in that price range, I feel I got a value. This is something that’s gonna last. I’ve always shared about La-Z-Boy with some of my friends who came over and they notice the difference.

I'm satisfied completely with La-Z-Boy. I bought a new chair from them and it was defective, shipped from the factory that way. When they delivered the recliner, I wasn't able to do anything then because I had people here. After the delivery guys left, I looked at the furniture and said, "Uh-oh, there's a stain on the seat already." It looked like a brand new $2,200 piece of furniture with a big stain on it. But it wasn't a stain -- it's a material rub where someone apparently put a belt around the seat and this caused it to wear right down to the fabric.

Our furniture was getting worn out and needed to be replaced, so we went around several places in the area and when we went in to La-Z-Boy, I liked the look of the furniture and the salesman was very informative, pleasant, and helpful. They had a design service that really piqued my interest. So we took advantage of that design service and ended up making the purchase. The furniture were pretty good, but probably not made quite as well these days as in the past. What we had before was about 20 years old, and was pretty sturdy. I don't get the feeling that it's as sturdy since there are a lot of moving parts in this furniture. We were doing some work on our house, so we had the furniture sitting in their warehouse for quite a while until we were ready for it and they were fine with it - as long as we needed, and there wasn't a problem.

The stuff we have were still holding up well, but we wanted to try a little redecorating so we purchased a power loveseat, sofa, chairs, tables and accessories from La-Z-Boy. The sales rep was great, and was very helpful. She came over to the house and took pictures so we can figure out where we could put all the furniture. She even took pictures of the paintings we have on our wall so we could see how everything matches. Then, she made up a display thing at the store that we went to looked at. She went out of her way to make sure we were satisfied. Also, we have no complaints on the quality of our furniture. We're repeat customers and if we had complaints from a long time ago, we wouldn't go to La-Z-Boy. It was great.

We recently purchased a sofa and loveseat from La-Z-Boy since we just moved into a new house. Their sales representative was very friendly, helpful and willing to answer any of the questions. The quality of the furniture so far has been fantastic. A very pleasant experience.

My friend is not well and had a lot of infection from his surgery. He's really been weak so I got him a chair with the push buttons so it would be easier for him (having the buttons to push to raise him up helped him a lot). The sales rep Michelle at the gallery, was very nice.

Our furniture was worn out so we purchased a new sofa, loveseat and recliner from La-Z-Boy. Everybody at the gallery was helpful and so far, it's been very good.

My other chair wasn't working right and didn't hold up so I said, "We've got to go for the best." I have my La-Z-Boy power recliner for a week now and so far, it feels good. The sales rep was helpful and did a good job.

We bought a couch, ottoman, glass table, triple chair, and lamp from La-Z-Boy. The floor lamp is very pretty and sculptural but there was one little knob that’s still missing from the lamp. It was noted on the bill when they delivered it and also there was a call to the office about it but we still haven’t gotten it. It’s not emergent but the screw that goes through it wasn’t long enough and it needs this little knob to anchor it on the other side.

My wife and I recently moved to a new house so we purchased furniture. As soon as we walked into the La-Z-Boy gallery, we were greeted by a sales rep who asked us if we had any questions and at the time we didn't. As we continued browsing, we did have questions and reached back to the sales rep. We bought a power sofa and love seat from them. The delivery team were here right at the start of the window provided. They were pretty quick, very courteous and friendly. They brought it in and set it up in the family room. The only thing is that when we use the recliners for the legs, it gets off track and comes back on track, if there's too much pressure on it. But overall, it's good quality. We've enjoyed it.

I have cancer so I needed something that was more comfortable during the day. La-Z-Boy is the primary brand for us so we went right for quality and went to the store. It was a wonderful experience. We had our two young children with us and they seemed as though our children could do no trouble. Everyone was very kind and considerate. We bought a La-Z-Boy recliner that day and my husband picked it up the very next day because we bought it off the floor. I’ve been sitting in it every day since then and it’s been very comfortable. With this chair my kids just want to snuggle and cuddle all the time now so it's awesome and I'm enjoying it.

Evans, GA - bought top of line leather recliner & warranty. Store would not provide any support except wanting more money for faulty furniture. THEY DO NOT STAND BEHIND THEIR PRODUCT.

I hope this will be passed on to corporate or whoever is in charge of service by the employees. I was in La-Z-Boy a few weeks ago wanting to purchase a sofa because of the reputation and past performance of purchases. I walked into the store and two other ladies come in about a minute after me. I walked around looking at various sofas for about 10 minutes and not once did ANY employee come over and ask if they could help me. I realize they may be on a rotation basis of helping customers but when a group of employees is standing in the back of the showroom chatting among themselves and totally ignoring that not only was I walking around looking but also two other women who were not with me. I have purchased many items from La-Z-Boy over the years but never have I had such bad, ignored service. This needed to be addressed to the appropriate department and this was at the New Port Richey, FL store.

It was my husband's birthday and he needed a new recliner so we got one from La-Z-Boy. The sales representative at the gallery was great, polite and knowledgeable. Everything is good so far.

I am writing this review to inform Texas Customers about an unacceptable attitude performed by a local furniture manufactory La-Z-Boy Inc where they have disrespecting the Texas Customers. My wife and I have just moved to a house in Dallas and we decided to shop for a new furniture. Nebraska Furniture Mart has just opened a new store in Dallas Texas and it was a good option that time since they can offer a vast variety of models and brands. We searched on Nebraska Furniture Mart website and we selected two sofas sets produced by La-Z-Boy Inc.

I’ve had a lot of problems with the delivery from La-Z-Boy. I had a dining room table, loveseat, and sofa delivered, and all three of them have defects and had to refuse the dining room table at delivery. The sofa has misalignment in the cushions and the manual leg rest of the loveseat is now broken and doesn’t work at all. They’re not in the same condition as what I found in the showroom and it’s been a horrible experience at best. I was in the store yesterday and brought in pictures that they were going to reach out to customer care. The sales reps were very pleasant when I went in to the store initially, but when I called and indicated the problem with the dining room table on delivery I was expecting a return call within a day. However the whole last week I had to be the one making the phone calls to the store.

We were moving into a different house so I decided to buy a new chair and sofa which I'm very happy with. They're gorgeous. The salesperson at the La-Z Boy gallery was very knowledgeable. We went to a number of places and she was probably the best salesperson we ran into. The delivery team was also very good and quick.

The La-Z-Boy recliner chair and loveseat we purchased three years is quite comfortable. However, the bonded leather fabric is flaking off at the head, arm, and foot rests. La-Z-Boy offered to recover those parts but it would cost us half the cost of the original purchase price. They claimed the furniture needed to be wiped down every week due to body oils. If the salesman had told us this we would have selected another fabric cover or 2. Done the wipe down weekly. He assured us this would wear as well as leather. No directions came with the delivery on upkeep, and I have yet to find "bonded leather" cleaning instructions on the La-Z-Boy website. Lesson learned - never purchase La-Z-Boy again.

We already had two recliners from La-Z-Boy and we needed another chair, so we went ahead and purchased two more from them. The sales rep at their store was a very nice young man, and the delivery team were nice as well. We’re very pleased with the quality of the new chairs so far and we’d recommend them.

After 27 years, my husband's chair had become like the chair of Frasier's dad. It still works but it was old and ugly so we decided to purchase a new one. We went to 2 different stores. We went to the store up at Easton in Columbus. We didn't buy it there just because we still wanted to check other places but they were terrific to help us out. We did buy it on the one on Hamilton Road. Both places were wonderful. They had a lot of patience with us. They showed us everything we needed to be shown and let me take samples outside so I could see it in regular light. I highly recommend La-Z-Boy - not only the products but the store and the people that work for them.

Great customer service, nice salespeople. Special ordered 1 chairs, one had a obvious stitching defect, surprised it passed inspection. Tech coming tomorrow, hopefully with a resolution. Nice chairs but the fabric is very hot once you have sat in them a while. Saw this on a review and should have paid attention to it.

My experience with La-Z-Boy was excellent. The delivery came sooner than I expected, and they were wonderful. I would recommend them.

I have two La-Z-Boy recliners and decided to add a couple of TV in the living room and since we enjoy the recliners, to upgrade with the power ones. We’ve had some 8 years old and no issues with the manual type of recliners, but the electric ones are really nice. I went to three different stores window shopping and trying out the different sofas and chairs. Their sales representative has been a knowledgeable salesman that we have come across and that’s the reason we made a decision on what we really wanted to do. They’ve been real helpful to us. We’ve had the furniture for about 6 weeks now and so far the quality has been good.

How dare you say be careful in what I put down!!! 75% of my furniture is La Z boy. I purchased a wall hugger 15 months ago. About 3 months ago, it started making noise, when you sit down, recline, it didn't matter. I called Art Vans Furniture Store in Warren, MI and told them about noise. He said that I would need to contact La Z Boy. Called La Z Boy was told to take it to the store and have them look at it. Took it back to the store, and said that it's under warranty. Called La z boy and was told they won't cover it. What happen to lifetime warranty? I knew I should have bought Flexsteel Furniture. THEY STAND BEHIND THEIR FURNITURE.

It has been 11 years and our old furniture was showing wear and tear so we bought new ones when we had stopped in La-Z-Boy and saw something that we liked. We purchased a sofa, sofa sleeper, ottoman, and tables from them. The sales representative was very helpful, thorough and did a great job. The cost in relation to the quality of the furniture seems on point, so far so good.

I wanted my father to sit comfortably so we had his chair custom-made with a certain color and fabric. It was a long wait but it was good. The chair is very beautiful and well worth the price I paid for. I also had great customer service. I would recommend them to a friend.

We’ve had La-Z-Boy for 20 years and purchased a new sofa from them again because we were furnishing the beach house that we're going to rent. The quality's great, the furniture's leather so it's very nice. The sales associate was wonderful and the delivery team were in and out very quickly and made sure that we were happy with the product.

My father was having trouble getting out of his chair, so we decided to get a power recliner for him and he loves it. It vibrates and heats. It's fabulous considering I only got to see it for three days. We went to their warehouse to get it. We noticed a little problem with it and they took care of it. After 20 minutes, we came back to pick it up. Everything was fine and they helped us put it in the van. I was exceptionally pleased with my experience with them.

We have had our chairs for 10 years and it was time for a replacement. We shopped at a number of different stores in town and thought that the La-Z-Boy shop has the best quality for the price. Their salesperson answered our questions, showed us the different types of models and took care of the order. The delivery team was also very good. They called to say they were coming, arrived on time, took care of everything and showed us the units. Everything went very well and so far, we're very happy with La-Z Boy's quality.

We had a La-Z-Boy recliner a few years ago. Since we were moving to a new house with more rooms to fill we decided to purchase new furniture. We had a sales rep who pulled out the current promotions, showed us a few different things and then left us alone. He didn't hover over us which was nice. We also took advantage of the in-home design consultant. She came to our house, measured, showed us fabric swatches, helped us make sure they would fit and took care of outlining all the pieces. We ordered recliners and a sectional. The recliners are great and I like them a lot. The sectionals would be delivered on the 13th of August. I had a decent and smooth experience with La-Z Boy.

My mother bought an electronic armchair to be able to sleep comfortably after having a double mastectomy. She got the chair in June and didn't use the sleep mode until this past Tuesday when she came home from the hospital. Last night, the chair broke when in the sleeping position. My poor mom! Called La-Z-Boy today and they can't get someone to come out to look at the chair until Tuesday! In the meantime, my mom doesn't have anywhere where she can comfortably sleep. I called and asked to speak to the manager. They said the same thing and when asked if I could speak to someone higher, they said I would have to wait 24-48 for them to call me back! Said they don't offer emergency services and not intended for health problems.. Guess what? A lot of women use an armchair after a double mastectomy to stay in. So disappointing!

Ordered furniture 13 weeks ago and signed a contract that it would take 6-8 weeks. Still have not received furniture. They give me a date and then when the date arrives they change it with no explanation of what is taking so long. Today I was just told that my loveseat is ready for delivery after 13 weeks but the sofa has a projected date of 2 more weeks, which I am sure will change. I am not sure why La-Z-Boy doesn't have to abide by their contract, but this is by far the worst experience I have ever had purchasing furniture. I would never recommend this company.

Everything went fine with La-Z-Boy. Our sales guy was nice and he worked hard for us. We got our products and we're happy.

We recently moved so we needed some new furniture. We went to La-Z-Boy and the sales interactions that we had on the floor and with the designer that helped us were great. And so far the furniture that we bought has great quality. But delivery did not go as smoothly as the design and planning and purchase experience. They do it at the time window that was communicated but I guess I misinterpreted so we missed the first delivery attempt and it was extremely frustrating to try to get it rescheduled. It wasn't really La-Z-Boy's fault as much as it was the delivery company. But it's a little bit odd that La-Z-Boy has such a high bar for quality and then in this instance, at least in my area, they take a lower quality delivery company.

My husband and I ordered 2 chairs, his leather chair is in stock; mine is special ordered due to the fabric I chose. We want to save money and pick up his chair from the store and not pay the delivery fee. WHAT A NIGHTMARE. The people working in the Merrillville IN are the worst! We paid cash for the chairs, we were told that the leather chair could be picked up on July 22nd; I called today, July 23rd to be told that the chair isn't in; I wasn't asking about my chair, I was asking about my husband's chair.

I picked up my ordered bench yesterday and was very happy with the help that I got from the salesperson. I was in and out of the loading area in 10 minutes.

The salespersons are very nice and kind. It was a great experience. I like La-Z-Boy and I'd definitely recommend them.

After 15 years with my same couch, it was time to get a new one. So I got a sectional recliner and some chairs from La-Z-Boy. However, they’re going to fix this weekend a part of the console where you pull the glass because it's moving. I wasn't too happy with it and paid a lot of money for that stuff.

I ordered (2) Leather Collins sofas in January 2015, they were delivered at the end of April. In May I contacted the store, Sugar Land, TX location to inform them that these sofas did not have any hooks or Velcro to hold the cushions in place as all the other La-Z-Boy Leather sofas offer that are on their floor. These are not cheap sofas, as I paid almost $3,000 per sofa.

Purchased 26 May 2015, yet to receive product. This is the second "satisfaction" survey I have received and I don't even have the chair!

Although these products are only 25 1/2 months old and the mechanical units (one manual and one electrical) have failed I was told I would have to pay $109 per hour for a technician to come to my home for the repair. Obviously the warranty on the manual unit is useless and the electrical unit failed after minimal use. I would never buy another La-Z-Boy unit after having this experience. My husband will attempt to repair the units and then I will sell both pieces to get this out of my home!

Wonderful buying experience. The salesman was helpful, providing information when needed. He did not hover or follow my every step. He did recommend I use the in-home designer, which I did. She was knowledgeable and answered all of my questions. She made great suggestions regarding fabrics and accessories, while staying within my budget. I can't wait for the furniture to arrive. Having owned previous Lay-Z-Boy furniture, I know it will be high quality. Thanks, Lay-Z-Boy!

We recently purchased two leather recliners from the La-Z-Boy store in Colorado Springs. We had an excellent experience. The sales staff was courteous and very helpful and not at all pushy. They helped us find exactly what we were looking for at a very reasonable price. Keep up the good work!

My husband was in the hospital and he couldn’t breathe lying down. Our old La-Z-Boy chair wasn’t suitable for him since he couldn’t operate the side of the chair where there's a wooden thing that pulls the chair back. So I went in to La-Z-Boy and luckily they had a sale going on. I got a power recliner for him so when he comes home from the hospital, he could have a place to sleep in until he’s well. It’s beautiful, and I love the quality.

We were very happy with the customer service from our salesperson as well as the help with getting the credit set up from the store manager.

Everything was great!

The sales ladies were very friendly and helpful. The recliners are very nice-looking and are very comfortable. We will return.

After having our last La-Z-Boy sofa and Chair and a half for over twelve years, we decided to "look" for new furniture. I looked at many stores and many styles of sofas, but none were as comfortable as our current sofa... until I stopped into a La-Z-Boy store just to look. The sales associate and the decorator helped us choose replacements. The decorator drove to our house that same day (we live almost 2 hrs away) to help with accessory selection. The new sofa and love seat are beautiful and very comfortable. The last chair is due to arrive shortly. I suspect they will have a long life in our home, too! The staff at the store in Virginia Beach were very helpful, without being pushy. The entire experience was top notch.

I've had La-Z-Boy furniture in my home for 20 years and I love them. I recently purchased a sofa, a chair, and ottoman from them to replace the furniture we've had since 2004. The thing is, I didn't like that my old furniture had moving parts. It had the footrest and underneath the frame you have to have something under it to protect the floor but this new couch from La-Z-Boy has things on the legs. I wish I had gotten a new couch earlier because now I don't have to worry about that. The new couch also doesn't have moving parts and there's no frame underneath so it's wonderful. We got leather for the couch and it's good quality. All the parts are great. No complaints.

Bought a pair of these recliners to put in our travel trailer. They fit perfectly and look nice too. We have always bought La-Z-Boy. If these last as long as our other La-Z-Boy furniture, it would be great.

I had a wonderful experience at your Ohio Pike store. I ordered 2 more Charlotte chairs and your sales staff and design team were top notch. Five years ago I bought 2 Charlotte chairs and my cats claws them to shreds. I love the chairs so much I wanted 2 more. They were more than I wanted to pay but I feel these chairs are worth every penny. The sales staff at the the Ohio pike made this process a very enjoyable. Thanks again.

The girls that worked with us at the La-Z-Boy store were phenomenal, patient, and helpful. And not only that, but they got us what we ordered quicker than we had anticipated. And it was vital because it was for a 90-year old woman(my mother in law) that was going into assisted living. And it's functioning fine, it's perfect and she likes it. We just couldn't be happier with La-Z-Boy at this point. I know we also used La-Z-Boy for my mother. It was a real positive experience. Fantastic.

I am very happy with the service I was provided when I had the chair of my original purchase replaced by another one. The first recliner had a manual mechanism and the replacement has a motorized reclining system. I was very happy with the service by my salesman, Chris ** and I would recommend him for future purchases at La-Z-Boy...

We had just purchased our first home and wanted quality furniture, we went to our local store and purchased 2 recliners and a duel reclining leather loveseat. A couple months after purchase the foot rest on loveseat broke, I have been trying to have repairs made since Oct., 6th 2014!!! I still have my broken couch stored because when repairman was looking at it, he broke the arm and back so now it’s unsafe. I DO NOT get return calls and have not gotten ANY help from corporate, other than being told "each store is independently owned but they will contact them and make sure I receive a return call". At this point I want them to refund in FULL the price I paid, and be lucky I'm not charging THEM storage fees!!!

The sales rep from La-Z-Boy were was informative and they were pretty knowledgeable on the product line. I'm pretty pleased with the quality. They were very communicative in terms of the delivery schedule. They called, let me know what to expect, and they called in advance of scheduling the delivery. They're actually able to schedule a delivery earlier than we had first anticipated which was great. The delivery team was very courteous, friendly, and on-time. I was very happy with the experience.

We were excited to purchase La-Z-Boy furniture based on their reputation of quality. We purchased a custom Mackenzie sleeper sofa that comes with accent pillows and a matching ottoman on 2/27/2015. We were told that it would take 6-8 weeks to receive the furniture and it should come around 4/10/2015. We were informed close to the expected delivery time that the shipment was delayed due to the ottoman missing. We finally received our order on 4/22/2015. Upon inspection it was discovered that the accent pillows that came with the sofa were missing. We contacted the store and were told that they would see if they could be found in the warehouse. The store sales manager indicated that they would have to order the pillows. We received a call back on 4/30/2015 that they cannot order the pillows in the fabric that we got our sofa and ottoman in and that we would have to choose another fabric.

We noticed the power recliners that the we got was that it doesn't take dual-cell batteries. I think it's the design of the connector - one is square and the other is hexagon-shaped. Now as far as the day of the delivery, they said they would close whether it's morning or afternoon. I think the window was 4 hours or more so we have to stick around for that time. Still, they came, put everything together, and were very professional. The people there at La-Z-Boy also were very helpful and answered our questions. They did a very good job overall.

We were interested in a couple of couches and were having a hard time picking out a chair. The lady that worked with us was very professional, knowledgeable, and made our shopping at La-Z-Boy extremely easy - it was very impressive. She found one for us and took so much time just to get all the fabrics to match. Her ability to pick out colors and make everything go together for us was amazing. She was phenomenal.

My father needs a chair that he can recline in when he visits. He's got a bad back and so that why we made the jump to get the La-Z-Boy recliner - something that he's comfortable with. I described what I was looking for in their gallery and she showed me the various models and features of the chair. The delivery people were courteous, careful, and on time.

We had darker furniture for a long time and we wanted to lighten up the room so we did the whole room over. Our first contact with La-Z-Boy was with a woman, the one that helped us pick out stuff and she is knowledgeable and responsive. It was a rainy day when they came to deliver the items and I was afraid of having wet feet on the carpet but delivery team put booties on and they laid rugs down and they were very, very good. And on top of it all, we love the sofa and two recliners we purchased. We're enthused about that. Furniture looks like it was all made.

My overall experience with La-Z-Boy was good.

WORST EXPERIENCE EVER! We were so excited to find what we were looking for! Then after 2 months the chair broke (because of a faulty design according to the repair man)! We now have been 3 months trying to get it repaired! Everyone I have talked to (and I have documented) tells me I need to talk to someone else & gives me another number to call. I have been given a total run around! The phone calls I have been instructed to call tell me they are not part of La-Z-Boy. Contracted out I guess?

We've had La-Z-Boys for years and they were worn out, plus we wanted the lift chairs because of our arthritis and bad knees - that's why recently purchased two of them. They look very nice in our den and we are enjoying them very much. With what it's doing, the warranties and the guarantee on it, it's a very good price. We've been very pleased with La-Z-Boy for many years and their quality of material has been excellent. The sales representative was also very helpful and nice. I've already recommended them to several people.

We go with La-Z-Boy because the quality is good. I recently bought a sofa, love-seat, recliner and some accessories from La-Z-Boy. At the gallery, the sales representatives don't pressure you to buy anything. They let you look and if you got questions, they answer, so it was pretty nice.

I ordered a new recliner for my husband online. I replaced a 3-year old La-Z-Boy recliner that literally fell apart. I thought, OK, I'll try another one. My husband hates the new recliner so I called online customer service to inquire about returning it. I can't. I was told, "We're not a used furniture store and you can try to sell it yourself." I have bought every stick of furniture in my house from La-Z-Boy. You have just lost yourself a customer. There are lots of furniture stores. I intend to shop elsewhere to replace the recliner my husband hates and any other furniture I decide I want.

I purchased a Kennedy sectional sofa and entertainment chest. The sectional took over 12 weeks to arrive (a little extreme but the salesperson did warn me upfront). Upon Delivery I realized the corner section of the sofa was defective. I realized the chest (another piece of the order) was defective as well. Both items were picked up for repair.

We purchased a sectional couch less than 2 years and material was wearing off. The couch was sinking in some spots. We called the distributor where we purchased in Feb 2015. They came and picked up the couch in March to repair. Here it is July 2015 and they still have not got back to me. Mind you we spent $4500. You think the couch would last longer than that.

Our experience with La-Z-Boy was really good. We had it for fifteen years and recently purchased a love seat. The quality of the furniture is excellent and the cost was quite reasonable. There were two sales representatives and both were very helpful. The delivery guys were very friendly and efficient as well. They had the whole thing setup in several minutes and made sure they didn't damage anything. They also tested it to make sure it worked and were very polite while they were doing it.

One of the three sections on the back of our La-Z-Boy sofa has a big A in the center. We wanted that repaired so we found a guy to do that. He messed around an hour and a half but couldn't put it back together. The sofa also got a bunch of wrinkles between the two back which I was not really happy about. They're supposed to send another guy out on Monday to try to restuff that cushion and I thought they should've taken it back and given us a new one but then I can't really complain yet because they aren't done. But I wasn't really happy with their approach in fixing it. We just got it brand new, had it only for a week so we haven't even used it yet so we thought that it should be replaced.

I purchased the new Urban Furniture 1 Dolce Couch and then 2 Recliner Chairs from Urban Styles ($3900.00) not including delivery - another 149.00 and then to dip the furniture in some stain resistance substance another 169.00 - All together over 4,000.00 Which I was told. Once a gentleman came to assess my complaint I had for my 3 pieces of furniture I had already for 3 months to wait for him to come out. He told me with La-Z-Boy trying to modernize their furniture with this Urban Style and hiring Brooke Shields would promote their sales and compete with other furniture stores that stay up to date with furniture. The quality is nowhere the same as what we bought 20 years ago!! Doesn't last!! Had I known that I would be getting I would have cancelled my order right away.

We dropped off my 8 year old swivel rocker for repairs. After it was inspected, the gentleman in service told us the back of the chair frame had pulled apart from the sides and it was going to cost $350 for Labor cost and the $50 for a replacement cushion. Not including taxes. My husband told David, to pitch the chair in a dumpster, that was ridiculous. David stated, "We will just repair it and give it to Habitat for Humanity." I am a bit confused. I have not seen a used chair in a Habitat restore that would sell for $350.

My husband had just suffered way too long without a La-Z-Boy recliner. There were a couple of holidays coming up so I made the decision to make our first ever La-Z-Boy purchase. The 25% off sale that was going on also helped me make the decision. I'm not in the regular habit of buying furniture, so for me it was a major purchase. Michael, the designer at the gallery was wonderful to work with. I can't say enough about him regarding his design capabilities and coordination with me. However, we had forgotten to add a product to my sales ticket, so I called and went back to purchase it and dealt with two other people who were not particularly helpful at all. The third person was helpful though, so it was really hit or miss with their people.

I had some back problems with my old chair so I purchased a power recliner from La-Z-Boy. My old chair didn't have any buttons or a handle so I could not physically get out of it when I was in pain. The La-Z-Boy recliner is pretty good but I wish there was a little bit more stuffing in the seat.

Paid $1400 for a big man recliner. 5 months after the purchase a plastic piece broke that extends the footrest. 10 months after purchase a wooden dowel underneath broke. Why does such an expensive recliner have wooden dowels holding things in place? Also a lot of the wood underneath is presswood. There is a rip in one of the seams and the back when reclined won't come back up. A serviceman came and put 2 screws in next to the wooden dowels and used wood glue, I told him that was not acceptable. Another serviceman is coming on July 30 and our warranty will be up 2 weeks after that. This has been a very cheap made recliner for such an expensive price.

We bought a couch, three chairs, rug, and more from La-Z-Boy. I've had a recliner from them before but that was probably twenty years old so we went to the shop and bought new ones. They sent a really nice gal to look at the house and give us suggestions. She made a floor plan and then we went back to the store and she showed us different fabrics. Now, we're still getting used to the new furniture but I feel that the quality is excellent. We did have their product before. They knew what they were doing. When we went in there to buy a recliner, they had some special wherein if you bought up to $3,000 worth of furniture, you get another $1,500 worth for free. It was impressive because the place was clean, the people were super with us and took all the time we needed. It really was a good experience and the people at that Appleton store are excellent.

I bought two chairs, for me and my husband, from La-Z-Boy because people say they got the best chairs. When I tried the chair in the store, it had a lumbar in the back. It fits right in my back and my back doesn't hurt. So I thought it can support my back because I got back problems. It's leather and I also felt very comfortable with it. I also thought that when I get old and 20 more years on my age, I wanted to be sitting in something comfortable like this chair. When we got the chairs, the back of the first chair with the lumbar disc was not stuffed enough. My husband is using it and when he sat on it, it wasn't touching his back in the lower part. So, he got to put a pillow or something back there. So I thought that what you're sitting or trying in the store might be a little different when you get it.

It's been a very good experience with La-Z-Boy. Our sales rep was excellent, no complaints there - he's been very accommodating. The delivery team was very conscientious and professional. I would refer somebody your store here in Wilmington anytime. However, the way the chair releases from the recline position kind of pushes the chair forward - my mother-in-law just about fell out of the chair. I don't know if it's just the mechanism or the way that the chair was designed. Even so, I love the chairs. They're comfortable and very nice, but the release mechanism is a little quirky or scary sometimes. They swivel and they recline, and the way that the recline releases, it kind of pushes the chair forward and my mother-in-law just about fell out of the chair.

The sales representative Tanya was very helpful in determining if I was getting the correct size and selection of fabrics for my recliner and it turned out good, it works beautifully. The only thing was when it was delivered, I saw that the seat, the leg should have been darker. I thought it was going to be mahogany and I thought mahogany was much darker than that, so they were real quick to say, "Ms. Drum, we'll take it back. No problem... and the store will be calling you." The next morning, they were calling me saying that was what I ordered and that was what the shade was so nobody made a mistake except me. But they were wonderful about it. Even though it was my fault, it was handled beautifully. They offered if I wanted to do another leg or something and I said, "No, thats fine." Then the delivery people were back within another day or two and they were excellent. Showed me how it worked. They made sure everything was right on it.

My first La-Z-Boy purchase was for some new recliners. Sales rep was a big help and the delivery was on time. I’m very satisfied with the quality of the furniture. I’d recommend them.

We recently purchased a sofa and three recliners from La-Z-Boy because we moved. We worked both with a young woman and her brother-in-law who owns the business and they were professional and helpful. So far the quality of the furniture we bought has been good. The only thing is that their delivery team was horrible. We were supposed to get a call the day before to let us know what time they were going to arrive but we never had. Then they showed up at 7:30 in the morning without calling us, that's not business hours and we weren't ready for it as we had things to move. I have since talked to both the salesperson and the owner and I understand that this is a contract company that all La-Z-Boy services use. But it does not speak well for La-Z-Boy.

The customer service and furniture quality I have received is not consistent with the La-Z-Boy reputation. The sleep sofa I purchased was damaged upon arrival. It appears that the fold-out mechanism was damaged before it even left the warehouse, but La-Z-Boy failed to do a quality check. I discovered and reported the defect immediately -- 10 weeks ago! I have called customer service several times, and each time they state that the part has been delayed. Not once have they taken the initiative to inform me of delays, requiring me call them and wait on hold.

My mom is loving her new recliner she got from La-Z-Boy. It's her first La-Z-Boy purchase. The salesperson helped my mom pick out the chair that was the right height, and right size. She was very knowledgeable, told us some things that we didn't think of. As for the quality of the furniture, so far so good. I got a three-year-old jumping all over it. We all love it. I'd recommend it to a friend.

We had a second room to furnish and La-Z-Boy was a recommendation for the design services. In the store, the manager and one of the design consultants were very friendly and helpful, and were able to walk us through and narrowed our options down. When the design consultant came to our home, he was personable and great to work with, which made me very happy. The quality of the furniture is outstanding - you get what you pay for. It was also pleasant dealing with their sales associate, and their delivery team was helpful in unrolling the rugs and put them exactly where we thought we wanted them. One more thing, since we had two different rugs that had two different dye loss, they were helpful in ordering a set with matching dye loss. All in all, I have positive thoughts on them. They were great.

I recently purchased sofa and chairs from La-Z-Boy, which is my first time to purchase from them, because the old ones are broken. The sales representatives were very friendly, and the delivery team were careful and on time. The quality of the furniture I received so far is very nice.

It was an easy purchase and delivery. Excellent experience. I'd recommend La-Z-Boy.

The recliner I had was good and it's still good but I needed something a little bit more powerful so I bought a power recliner from La-Z-Boy and it is an excellent product. I had no problems with their sales rep and she seemed to know what she was doing.

I purchased a recliner from La-Z-Boy. I've had La-Z-Boy furniture in my home off and on my whole life, my parents used to buy it. I saw something online that I liked and there was nowhere around here that carried it so I called the La-Z-Boy gallery and the sales rep went through all the fabrics, the prices, and the different styles. She sat on the phone with me for 30 minutes and then called me back. It's one thing when somebody walks in the gallery but just for somebody calling and getting information, she was wonderful and that's why I ended up going with her. She was amazing. Also, the quality of the recliner is very good. Wonderful. The delivery team were awesome too.

We've had a La-Z-Boy rocking chair for 40 years. My wife was tired of watching me watch TV in bed so she said it was time for me to sit in the chair, so we bought a recliner. Dealing with the sales representative, sales associate and delivery team was a very pleasant and excellent experience. The quality of the chair is also very good.

I have received very little assistance from corporate as after purchasing from this store that appeared to be a corporate owned entity, I learned that it is privately owned. So... corporate has done nothing after multiple phone calls and 2 hours of homework pulling the couch apart to photograph serial numbers, etc. The store is only offering a return with a 30% restocking fee or I accept the few repairs recommended by service.

I've always wanted a recliner so I bought one from La-Z-boy. So far, I love it except for a minor problem with the scratched leather which we are in the middle of dealing with them right now. And their delivery team was awesome.

The chair mechanism has plastic parts, has broken three time in three years. La-Z-Boy quit selling the chair according to the last tech service guy that repaired the chair. Each time it breaks after 1 year it's a $100 plus service charge.

Everything went just fine with La-Z-Boy so I'm happy.

I purchased an expensive sectional sofa about two and half years ago. The cushions are not firm and sinking in. I called the service department. They came out for an evaluation. Need replacement cushion which are not under warranty. Cost would be over $250 for one. The sofa is not made anymore. I am not happy with the quality and would never recommend or buy La-Z-Boy again since La-Z-Boy does not stand behind their products.

It was time for new furniture because the old furniture was about 25 years old. So I bought a sofa, chair and a half, and ottoman from La-Z Boy. The sales representatives at the La-Z-Boy gallery were very nice, pleasant, knowledgeable, and answered all my questions. Overall, it was a good experience. The quality of the furniture I received is excellent. It was slightly overpriced but well worth the money for the quality. Scheduling my furniture delivery and the delivery itself was easy and quick.

Our salesman was outstanding, they have awesome delivery and setup, and so far so good. We love the furniture.

I wish I had read the reviews prior to my purchase. I purchased a sofa and 2 chairs. It was clearly explained to the sales associate the colors I wanted and did not want. I was shown a small swatch of leather and was told the leather would "look totally different once it was stretched on the chair". I was told I would get swatches of the sofa, chair and pillows immediately after the order was placed. Well I placed my order 05/18 was told it would be delivered by the end of June. I received a call 2 weeks later that the furniture would not arrive until the end of July. I still had not received my swatches and was told they would check on the order. I finally received my swatches the week of July 1. Placed the leather swatch against my current leather and it is exactly the same color as my current sofa. NOT what I wanted and I made that clear from the beginning. Spoke with the store manager, still no resolution.

We have been long time La-Z-Boy customers and have literally spent thousands of dollars on their furniture, so when it came time to replace my recliner we logically returned to the same retailer we had done business with before. My wife called and was given pricing on a power leather recliner, she was very specific that this would be a special order fabric. She was given a quote of $1848 less 15% as it was on-sale for a total of $1571. She also inquired as to the special financing available on our La-Z-Boy CC, it was 36 months no interest. Both of these offers were available through Monday June 6th.

I needed a new chair so I bought a recliner from La-Z-Boy, which has a pretty good quality. The guy that sold it to me was very helpful while their delivery team was awesome.

I recently bought a power lifter from La-Z-Boy for my mother who is going to be 86. So far it has been ok but when I went back to the store for a fabric swatch because I'm redecorating her sitting room, they wouldn't give me one and that pissed me off. You pay that much for a chair and they can't give you an inch piece of fabric is absolutely ridiculous.

I recently purchased a sofa, power sofa, and recliner from La-Z-Boy and it's my first time to purchase from them. My parents moved in with me and they're both elderly so I needed the power recliner because the two sofas I had were too low for them to sit on. The sales representative (Laurie), the manager, and all the sales reps were extremely nice and very knowledgeable.

We've had our furniture for a while and thought it was time to buy new ones, so we got La-Z-Boy for the first time. Their rep at the gallery was awesome. We set up the date for them to deliver our furniture and everything just went like a breeze. The furniture has been perfect so far so I'd recommend them for sure.

I recently bought a recliner, chair, and sofa from La-Z-Boy. We had the inside of our house done and the furniture was 11 years old, so it was time for a change. The interactions that I had with the sales representatives at the gallery, the quality of the furniture I received, and my interactions with their sales associate when scheduling my furniture delivery is top notch. It was a complete, wonderful experience and I would do it again.

We bought a sofa, two recliners and two end tables from La-Z Boy. All our interactions with them have been very positive. It was very easy and pleasurable to do business with them. Everybody there was very accommodating. Needless to say, I bought from them because it's made in the United States. The quality is very good.

I bought a La-Z-Boy since I knew it was a good product and it'd be worth investing in. So far, everything has been very good and their reps were very pleasant, professional and courteous. The La-Z-Boy has high quality and I'm impressed with it.

The sales people were very informative. We're very happy with what we have and knew about the quality since I have purchased La-Z-Boy furniture in the past. Very nice experience.

Purchased leather recliner that cost over $2.064.83 bucks. Patiently wait for 3 month to be made color that I like. On first delivery crack and discoloration on back of recliner noticed. Delivery took recliner back for repair. I wait another 2 weeks. On second delivery, the same leather crack observed. What kind of quality control La-Z-Boy has is none! I think that product that cost so much money have to be perfect, without any defect. Waste of my time and stress. Never will use or recommend this company!

I wanted some good furniture in our beach home and I knew La-Z-Boy products are durable so I bought from them. Their rep was very nice and he called to setup the delivery when the furniture was in and everything went according to plan. It was a little expensive, but with their excellent quality, you pay for what you get. We did have an upholstered chair that we had a problem with. But La-Z-Boy has been handling it for us and I don't have any complaints. I'd recommend their products.

An okay experience with La-Z-Boy.

I bought a La-Z-Boy chair from the store in Port Coquitlam, B.C. Within 6 months the stuffing settled and my arm was resting on wood. Called the store. No problem. Will get a new arm being disabled in one arm. I need the softness not wood and this was explained to the saleslady before I bought it. Now 1 month before the warranty runs out the same thing has happened. No stuffing and the other arm has also go the same way. Contacted the store, "Fine we will replace the stuffing."

My La-Z-Boy furniture are comfortable. We've had them in our home for 4 or 5 years and bought a new power sofa because we needed replacement. We were shopping around and knew what we wanted. I talked on the phone with their sales associate and they scheduled the delivery date we wanted. However, the store I was at didn't have the furniture I wanted. But other than that, everything went smooth and the quality is good.

My father is 89 and it’s hard for him to get up. He broke his hip, so he needed the La-Z-Boy chair and we bought it. The lady there was real helpful. We needed a replacement for the first chair and the manager compensated for it and said, “No, we're gonna take care of you and make sure you have something.” From then, it went just fine. The cost was at 30% off. I like La-Z-Boy and wish I could sit in it. It’s a great and nice chair. My father has been doing well and he’s happy with it.

Our furniture is 1-1/2 yrs. old, feels like 5 yrs. Comfort care has been out numerous times to replace things. The other problems that we are having we were told that they can't find nothing wrong and it's supposed to be that way. Very disappointed. Satisfied with store.

La-Z-Boy has since been extremely difficult and frustrating to work with. The store we purchased from never answered our e-mailed complaint. We have provided La-Z-Boys Comfort Care requests for pictures or information every time they've asked for it, in a timely manner, but Customer Service does not follow up as promised. WE have always had to make the follow up phone calls.

Ordering the furniture from La-Z-Boy was fine. I liked the part of being in the store and then having the designer come out to our house, measure and give us their input. The only area that it fell short for me was delivery. The gentlemen that delivered it got it in the room but they didn't really set anything up. I was told that they'd put it wherever I wanted and they'd help move things into the right spot, but that didn't happen. They didn't roll out the area rugs. After getting the stuff in the room the legs on the couch and the sectional had two different colored legs. And then there was a chip in the entertainment center. It looked liked it wasn't finished properly although I’ve had La-Z-Boy out to look at these two things now, and they’re getting fixed.

Bought a lift chair from La-Z-Boy. Got it for my mother who is very ill and can't stand up from a chair. Price of the lift chair was reasonable.

I bought a La-Z-Boy power recliner so I could put my feet up. It's a very good recliner. But to be reupholstered, I had to wait 4 months.

My partner purchased a sleeper sofa from La-Z-boy. The salesperson never asked him about the dimensions for delivery nor did he explain to him that if it could not be delivered due to dimensions that they would not take the item back. He also did not sign the terms and conditions of sale - which I find very strange. We have a copy of the receipt and there are no signatures. When the sofa arrived they were unable to get it into the guest room. They cannot take these sofas apart apparently. La-Z-boy is charging him 30% + delivery of the 1765.37 he paid and he has no sofa. He offered to pay the delivery charge and was shocked to find they would not fully refund the money for the item. We wanted this sofa. We simply could not get it into the house. This item was on sale. La-Z-boy will not budge and now has both his money and the returned sofa.

On June 09, 2015, I went into the Newington Ct. store to look at sleeper sofas. I guess that because I was not with my wife, the salesman was not so anxious to help. After some discussion I decided to purchase a sofa that someone else had returned and was now on the floor. It was plaid and had an upgraded mattress. I purchased the sofa for $1765.37 including delivery charge and taxes. I asked to have it immediately delivered but was told the earliest would be June 30th. The delivery men came and could not fit the sofa down my hallway into the bedroom.

I purchased a La-Z-Boy sectional a little over a year ago. The armrest has started to collapse and the fabric is coming apart on the chaise that is used the most (single person 180 pounds). I always sit in the same spot because it's the most comfortable and the stitching is pulling out from the material. The armrest is poorly built and all the support has dissipated and you can feel the wood/cardboard underneath. I contacted La-Z-Boy corporate and they provided me with the local warranty office. Which, of course, being slightly over a year old, it's out of warranty, even though I purchased an extended warranty. Spend your money elsewhere.

We recently purchased some recliners from La-Z-Boy. We decided it was time to get new furniture because the recliners that we had weren't holding up. They were sagging where you got out of them and they're ten years old. Our salesperson was very nice. We were very pleased with her. She was very helpful, explained everything, and gave us a lot of choices on what to do and how to purchase them. It was a really good experience. We like the furniture that we received. It has good quality. We have an old recliner from the '70s in one of our bedrooms and it's still functioning. The delivery guys who came to our home were very good as well.

I'm having problems with the wooden handle of my recliner. It's very difficult to move, especially for me because I have one hand that doesn't work too well. Otherwise the experience with furniture company was very good.

My experience with La-Z-Boy was good. We're happy and we'll recommend them to others.