La-Z-Boy Furniture Galleries Reviews

Very nice salesperson. Was attentive to my 90+ mother-in-law who was making the purchase.

Great product and great service. Only issue was that the salesperson told me that the chairs would be wrapped when I transported them home and they were not.

My experience with La-Z-Boy was very good. The designer that came out was wonderful and the manager of the store was great. However, the bottom of the recliners was opened and there's no leather material. It didn't have a skirt across the back so one can see the brackets that they're sitting on which is also the first to see when one walks in our front door. Had I known that, I would've picked out two different recliners because I did get three recliners and one of them has a skirt on it and I would've gotten three of the same with the skirt. We bought a lot of furniture with La-Z-Boy and it frustrates me that no one pointed that out or showed that to me because it really looks bad.

From the beginning to the end of the process, each and every employee was supportive and knowledgeable. We had assistance in selecting our couch fabric, the design team, the sales reps and the delivery folks. ALL were top notch. Please recognize these folks. It's not common to have everyone provide top notch customer service.

I purchased a recliner chair and coffee table with 2 matching side tables. The staff were pleasant and helped me to locate the furnishing I wanted. They were helpful in the purchase as well as the in giving assistance to transport to vehicle. Thank you.

Enjoyed the whole experience - from informative but not stalker salesperson to timely delivery. Would definitely recommend La-Z-Boy.

We have purchased La-Z-Boy furniture several times over the years. What more can be said. First class quality and always excellent pricing. We have not been disappointed yet. La-Z-Boy is in our future as well as we absolutely love the product.

The whole process was great. We ordered a sectional to fit our space and style wants. The whole ordering process was easy and we loved how many options we had. We waited approximately 5 weeks for the piece to be delivered. It was delivered on time and came in great condition. It looks great and is more than we had hoped for.

I gave away my old couch and chairs because they weren't a matching set, a decision I now regret. Admittedly, I LOVE the style of our new La-Z-Boy living room set that was delivered early December of 2015. The delivery people slashed the front of the arm with what looked like knife/blade so we had to wait for them to send someone out to replace the arm, which took about a month. Understandably, mistakes happen. By March, I noticed the head area on the right side (when facing the couch) was going flat. I tried to push the filling in the head area over to the other side of that particular seat, but it didn't work. In May, I called Slumberland and they informed me that despite my one-year guarantee, they charge $39 to send someone (a local contractor) to take a look at it.

The end-to-end process was excellent as was the product. Sales assistance in the store, promised delivery date met, delivery staff were careful removing couch to make room and careful moving in the new chairs.

I purchased a leather sofa, chair, and recliner from the La-Z-Boy store in Round Rock, Texas. The furniture was delivered and noted by the delivery person that the recliner was not acceptable due to the leather being twisted and "pleated" and poorly constructed. The following day I visited the store to ask for resolution and was told that corporate customer service would have to send someone out to take pictures and make a determination. Weeks later a representative came and confirmed that the chair should be replaced. I requested a refund, expecting that any replacement would also be poor quality. The representative agreed to put that in his report. Nothing happened. Phone calls were not returned. I went back to the store again, waited almost an hour to speak to the Manager, again requesting resolution and was told by the Manager that it was not his problem and he would not accept return of the furniture and would not return my money.

We purchased a power sofa and recliner from La-Z-Boy. We bought from them mainly because of their reputation. Also, their items come with a good warranty, so it means we won’t have to replace furniture ever again. Their sales reps were all very nice, informative and accommodating when we asked to see different furniture together. They were happy to move things around for us to see. So far, I’m enjoying my La-Z boy.

My husband and I bought 2 La-Z-Boy reclining loveseats through Ivor Furniture and we LOVE them! We were pleasantly surprised at the time it took for them to be delivered and set up; they were about 2 weeks earlier than we expected, and when Ivor Furniture called to set up a convenient delivery date and time, they were brought to the house and set up within 2-3 days. We have previously purchased La-Z-Boy recliners and have always been happy with them. In fact our granddaughter has asked for the La-Z-Boy recliner that was previously in our living room.

I recently purchased a table, a lamp and a rug from La-Z-Boy. My daughter had furniture in here and she moved out so we had to get new ones. Their sales rep was very good. The items were delivered and their delivery team was on time and were careful of our belongings. I've always liked La-Z-Boy furniture and I like the quality of their items.

Very happy with the power reclining chair, store employee was very helpful and knew the products of the store. The only problem I had was when my chair was brought to my house it did not have any plastic wrap or cover over it.

Best experience! Had Gloria and Malone come to our home, measure and put the furniture we picked out in a 3D mock up. We were 100% sure it would flow and both ladies respected our budget. We love the end result.

Best experience with a purchase in a long time! Was so comfortable, called salesman and ordered another chair two months later for wife! Can't wait to save enough money to get a couch!

So far, no problem! We bought a couch, chair and loveseat all with electric controls - works great. Delivery was easy and the men showed us a lot of the features. We are both reclining in them right now!

We are very happy with our La-Z-Boy chairs and they meet our requirements to a tee.

We thought it was a good sale on a sofa and liked the covering. Salesman needs to follow up better with his sales. Hunter **... ordered the sofa one day and put down monies and the salesman did not seem to remember myself when I went in the next day to finish the transaction. He did do a great deal explaining the 10-year fabric coverage for extra charge, but we did not receive any papers that the warehouse did spray the fabric.

Here is my experience in the purchase of a La-Z-Boy lemon (recliner) costing $1679.98. The recliner is a La-Z-Boy Maverick, which was ordered in February along with a La-Z-Boy couch. Both were delivered on April 7, 2016. My wife and I made two trips to the La-Z-Boy gallery in Greenville, SC and spent about a total of eight hours deciding on our purchase. We sat on a couch identical to the one we ordered. We also sat on several Maverick chairs. One chair was leather and the other two were fabric. All three chairs were extremely “COMFORTABLE”. The couch was a “STOCK” item and the chair was “SPECIAL ORDER” due to the fabric we wanted. Please remember these terms because they played a major outcome of our purchase.

The service we received was excellent. Delivery was in a timely manner.

We recently purchased a sectional and recliner from La-Z-Boy because our old La-Z-Boy furniture wore out. The interaction with the sales rep and delivery specialist were excellent. We really like that everything was good and went smoothly. So far, we love the quality of the furniture. They're very nice.

I only buy La-Z-Boy furniture. There's no better furniture and I have been a customer for 30 years. You just can't get any better than La-Z-Boy.

Great folks to work with. They took the time to listen, provide input, and be generally helpful. The furniture is comfortable, sturdy, and didn't cost an arm and a leg. The only reasons for not giving five stars: it took a long time to get the order. That worked in my favor, though, as it allowed my credit card to cycle before the second half of the charges were applied to my account. The other thing is that the fabric doesn't smell pleasant. I would have expected maybe new car smell, which I love, but this is different. I guess it will go away. All in all, love the whole experience.

We have had a great experience with the store employees and also delivery employees!!! We would highly recommend to a friend! Thank you.

Purchased two recliners at Greensboro La-Z-Boy since they were on sale and were comfortable. Once you use them past the three day return period you're out of luck and don't expect sympathy from the sales staff. Here's the problem. In order to recline, the mechanism is a crank system which is jerky, noisy and pushes you forward. When putting it in a down position, my dog almost went flying due to the jerking motion. These are the most awful recliners. I have to hold my neck when going down that's how jerky it is. Lazy boy is the worst company ever. As a senior I can't imagine spending many years in these recliners. I'm ready to throw them out. Don't buy from La-Z-Boy any recliners because they say they are all made with the CRANK. Buyer beware.

Our family situation had changed and we needed an additional chair. We got our first La-Z-Boy three years ago and we were happy with it. We needed another one to supplement it and our first thought was again a La-Z-Boy. It worked out so well the first time, we had a spot for another one and purchased the same basic model. We scheduled the delivery and I had an excellent experience with the delivery team. The recliner is excellent and its cost is competitive.

The technician did a GREAT JOB. I could not have had a better technician on my service call. If I ever need service again on my LA-Z-BOY FURNITURE, I will request the same technician that I had on my service call on 5-17-2016, Technician FF2.

I love my La-Z-Boy sofa and loveseat. I was able to find one that actually fits me and is comfortable. I also know that I have bought a quality sofa and loveseat made in the USA. Wonderful customer service as well.

A very comfortable, solid chair. Very pretty, well made, fits well in my living room choices.

From the moment I walked into the La-Z-Boy Gallery in North Vancouver through to the delivery of my furniture, I was impressed with La-Z-Boy. Teresa, the sales agent, guided me through everything and once I choose and ordered, she explained the process and when I could expect my new furniture to be ready, and what the delivery process would be. It all worked out perfect and I thought every step, from beginning to end was first class. I certainly will go back as everything was done professionally!

I bought the Keller Couch and High Leg Recliner. Love both of them. I had had leather for over 30 years but decided on fabric. Very pleased. I have jack Russell and was worried about the shedding but it is super easy to get off!!!!! The are both really comfortable. If I had room I would get another recliner. Billie ** was the best. She made the whole process so easy and pleasing. The delivery guys were so nice and caring. And the special orders came much sooner than I had anticipated. I am very pleased and will shop there next time!!

I am extremely disappointed in the quality of service and product I have received from La-Z-Boy. At the initial delivery of my power recliner in March I called the service department and told them of the defective recliner, making a loud squeaking noise when the legs were in use and put into the recline position. I was told to accept delivery and that a service technician would come out right away and fix it. However a technician was not available to be scheduled until weeks later into April. On this visit the technician reported the problem was in the leg rest and would need to be replaced, that it was probably never caught in the warehouse as no one may have sat in it to test it out. At this visit he told me he needed to order a replacement part in which I had to wait until I received it before I could schedule another technician to come and repair it.

Great service. Perry was excellent!!

I have always been well-pleased with La-Z-Boy purchases and am again, with sales, service, and delivery. I am still using a love seat purchased in 1985 if that gives you an idea of my appreciation. And I love the new furniture and how it fits my studio apartment.

A very good experience from start to finish. We are very happy with the sales staff and delivery people. We love our new chairs.

We were replacing two chairs that had lived on our balcony. We wanted comfort and the ability to swivel so we can look out at our view. We were served by one of the designers whose name now escapes me. She was wonderful - helpful, friendly, efficient. Delivery was two days later, and the delivery persons were very polite, efficient, knowledgeable. Very pleased all around. Probably won't make any more purchases there because we are aging, but we will certainly refer our friends.

Your delivery department is as incompetent as TSA. They don't do what they say, they lie, they don't deliver when they say, they don't call when they say, they don't take responsibility for their incompetence.

I have truly enjoyed my experience with La-Z-Boy - the sales staff, customer service and the delivery team were wonderful to work with. Item delivered when promised. Keep up the great work!

Sorry, I don't know our order number! We had a fantastic experience overall. Our sales woman was personable, spent time with us to help us make our decision. We purchased a queen sofa bed and it was delivered within a week. The delivery was quick and smooth. We're very happy with our sofa bed! The only thing we weren't pleased with is that we were told it would come with the same contrasting decorative pillows as we're on display (4 pillows total). But only the 2 pillows that were the same colour as the couch were delivered. The sales lady had told us she'd call to check how everything was but she didn't. We can't locate our order info so haven't gotten around to calling her about it since. I want to stress again that we are very very happy with the service we received and the product as well.

I've been wanting a La-Z-Boy sofa for a very long time then I finally got my first sleeper. The La-Z-Boy representative at the showroom was wonderful and absolutely great. They delivered the furniture to me and it was a very good experience. I really love the quality. I had an issue with the furniture but they replaced the parts and there was no problem. They took care of me in a very timely fashion and I'm very happy with the service I received.

I purchased the recliner from the La-Z-Boy store in Reno, NV. At the time I purchased the 85.00 extra leather treatment to protect my chair from fading, scratches, etc. My chair is now broken and the leather is worn and faded. The part that raises and lowers the leg rest is broken. It will barely raise and once it's raised it won't stay up. Also, the seat leather is faded and worn. The back is also faded. The seat cushion has broken down and is not nearly as comfortable as it should be. I took the chair into Reno to be repaired. The parts are covered, but I have to pay an additional 65.00 an hour to fix it. I showed them the leather and they said the protectant didn't have any warranty. Also if I wanted to fix the seat cushion, I'd have to buy a new cushion. I paid 1400.00 + for the chair.

We ordered 2 custom wing chairs. When they were delivered we did notice a strong toxic smell. We called that evening as the smell became overwhelming and when I say in them I broke out in a rash/gives. We were told to move them to a other room and air them. Out we are in our 70's. We did that for a week and the smell is still there and when I sat in them again a rash/hives happened. I called again my 3x call as no one reached out to us. Their response is mmm well maybe they can come out June 9th and look at them a month from delivery. We have NEVER had a issue like this and yet we can get no help. We will have no choice but to pay to have them removed from our home for our own safety and health .

This double power recliner is the worst thing I have ever purchased. The cushions collapsed after three months and again after three more months, you replaced the seat cushions twice, but after the third time you did nothing!!! It is really a piece of crap. A company with 2 billion in earning just want the money, doesn't care about customers. I have to use a pillow to keep from sinking so low it hurts my back. Will never buy another La-Z-Boy.

On 4/26/16 I ordered an outdoor patio set made by La-Z-Boy, sold through Sears. I received the packages on a Friday afternoon and opened the following day on Saturday. The set has (8) tiles on the top. One was broken, due to poor placement in the shipping process of the legs to the table. I tried calling the phone # they give in their paperwork (BJI) and they are not open on weekends. I called again on Monday and spoke with an Amanda. She informed me that I would receive an email about how to handle getting a new one. Didn't hear anything tried calling back and was put on hold. Tried for several days to call and was always put on hold. I work full time, so couldn't wait long.

My La-Z-Boy experience has been very good. I like their in-home design and our designer was really helpful. I have recommended the company multiple times already.

We order a sofa in Dec. 2015. We were told it would be here in 8 to 9 weeks. Checked in in March and was told that we were told wrong and our salesperson was no longer there. They said it would probably be around 12 weeks. Again waited and still no sofa. We have just been given the runaround and been told many lies. Finally in May we were told our sofa was going to be delivered May 11th. The day before we were left a message that it did not make the truck. I called and expressed my disappointment about this and this time a not so nice lady told me that these sofa take six months to come in. If I had been told this I would have not ordered it, and it seems to make matters worse they do not even seem to know where my sofa is.

La-Z-Boy Furniture was the only one that had what I needed. Their sales reps were perfect. They were very obliging, informative and excellent. The guys that delivered the furniture were good. They set it up really quickly and took the trash. I love my purchase - it fits just right. The ladies from La-Z-Boy helped me measure, remeasure and switch pieces. It was a laborious process on my part but they were very patient. It's perfect so I'm very happy with it.

2 months ago, I contacted the Madison, WI store and requested new parts for my broken recliner. He told me they would have them in 2 weeks. Every time I called I was told to give them more time. It's now been 2 months and they say it's beyond their control. I am very angry that I am being strung along like this. It would be great to have a working reclining couch that I paid over $3,000.00 for! I will not recommend this store to anyone and am looking to buy a lot more furniture for my new house, which will be at a different store.

We purchased 2 chairs in Esme Iron fabric. Spent over 2,000 on these chairs. Also ordered 2 pillows to match. These chairs are 4 months old. First rocker was delivered and the filling in the seat was so uneven that you sat uneven in the chair. Called and they sent out serviceman and he ordered a new seat cushion. In the meantime I noticed that the fabric was balling up where your legs hit the fabric on the rocker. Received the new seat part and within 2 weeks the fabric was doing the same. Now I noticed that the second chair that's probably been sat in 10 times if we're lucky is doing the same. There's a Year warranty on the fabric. I've bought furniture from Big lots that still looks like new after 5 yrs. This is totally unacceptable after paying over 2 grand for 2 chairs that they would wear like they are. No kids, just my husband and myself. This is ridiculous! Also the Mgr at the Ocoee store in Florida is very rude. Never returned my call.

In March 2015 I purchased a reclining sofa with custom fabric. It is now May 2016. I am on sofa #3 and this sofa has been returned for a refund. This has been the worst customer experience that I have ever endured. It is disappointing and totally not what I expected from a company that has been around for as long as I can remember. The quality of the sofa is non-existent. Sofa #2 was so bad that even the local store manager said that it looked like it fell off a truck onto a freeway. Cushions unaligned; little to no foam causing rippling in the fabric; a hole in the fabric; fabric folded over at edges and not stitched. It's hard to believe this made its way out of the plant and delivered to a customer.

I bought furniture from La-Z-Boy because I was familiar with the name and they have a great reputation for having a wide assortment of furniture, as well as well-made furniture. I recently got a sofa, chair, and half ottoman from them. I'm very satisfied. I had actually contacted the corporate office to let them know how extraordinary the sales rep was at the La-Z-Boy showroom and to commend the entire experience from end to end. From our salesman, Louis **, to the day the furniture was delivered, it was tremendous and we loved him.

I have been buying from this store for over 20 years. This is the first time I bought since the store became a "corporate" store. While the quality of the furniture is excellent as usual and the sale prices are reasonable, there is absolutely no room for negotiating. Gone are the days of bargaining for the floor model, free delivery and throwing in inexpensive things like pillows. When the wife called back, she was told to come in and pick up her "12 piece BBQ set". It'll be interesting to see what that looks like. I wonder if I can get them to throw in a grill... Oh wait, this is indoor furniture.

Purchased a La-Z-Boy recliner 4 years ago and now the material is peeling off of the chair. We called La-Z-Boy about fixing it and we were told it was out of warranty. This is poor workmanship and poor materials. La-Z-Boy should stand behind their product. This should not have to be a repair that is paid out of pocket. They should repair at their cost and should not produce shoddy products with sub par materials.

We needed a recliner and since La-Z-Boy makes good recliners, we went with them. Their sales rep spent a lot of time with us, listened to what our needs were and did not try to upsell us. She did a nice job and didn't rush us. We were pleased because that's certainly not always the case when I buy something. At one point we were looking at doing an electronic chair, but its warranty is not as extensive compared with the mechanical one that has life warranty and based on what we needed, we got one without the electronics.

My wife and I purchased a La-Z-Boy leather recliner and love seat for $4100 from Grand Home Furnishings, Roanoke, VA. The retail store is fantastic! They bend over backwards. What a great company. The product has been defective since day one and we have had three identical sofas and the core is defective on each one. La-Z-Boy only offers one year for manufacturing defects. So, bottom line, after one year you are STUCK with poor quality. So you can get 1 replacement sofa a month. On month 13, you own it without them ever truly fixing the defect. The foam core is not representative of what you would expect on this type of product.

I recently bought a sofa and ottoman from La-Z-Boy. Their salesperson is the reason why we had made a purchase. She was very calm and not pushy. I've been looking for a sofa for about seven months and I had been in La-Z-Boy several times looking around. When I went back, looked at this one sofa and I ended up buying another one that I have decided on. It was delivered yesterday and my friend who was here said it was a professional group and he was quite impressed with the delivery process. It looks great and so far, so good. It's stiff which is good too. I'm not into the recliners or those big pieces of furniture that have a load of things and all that stuff. It's not my style but in the last 10 years, I've noticed that they are going into all those styles of furniture which is a good thing for me that I would buy again.

I got rid of the first La-Z-Boy recliner that I bought because it didn’t match my décor anymore. My husband was mad at me ever since for getting rid of his comfortable chair. He wanted another one. The sales rep at the showroom was great. She was very helpful. We were in the store for a couple of hours and there was a wide selection. My husband was able to try out quite a few chairs before he determined which one he wanted, so it turned out well. We had the recliner delivered and we've had it for a few weeks now. The chair's very good and very comfortable. I fall asleep every time I sit down.

For two months now, my husband and I have been patiently waiting for La-Z-Boy to address the issues with our $4,157.90 La-Z-Boy Devon sectional sofa purchased on 05/09/14 and received on 6/27/14, to no avail. In approx 1.5 years, the fabric has broken down (a fabric which was relatively new from La-Z-Boy and, as told to us by the showroom, has had numerous complaints since); staples have and are coming out; and, both arms are separating away from the main frame. The sofa is an embarrassment when people enter our home. Photos provided. Please keep in mind there are only 3 individuals who live in this house - two adults and one 17 year old...not a house full of children jumping around and rough housing on the furniture. There are also two animals, an elderly dog and elderly cat, which were divulged to the salesman upon purchase and he assured us the fabric would hold up, as this was my main concern with the fabric purchased.

I purchased an Edon sofa and ottoman chair in early 2015. Within the first couple of months a hole in the fabric was discovered on the front of the sofa arm. This was in an area of no seam and no daily contact. I had purchased the comfort care warranty so I contacted them. They arranged for a technician to call and schedule a time to visit. I had to wait close to 2 months for the visit and then another 6 weeks for the repair. One year later all the fabric is pilling. I contacted customer comfort.

I pick out a couch that I thought would meet my needs. I took delivery, but after sitting in and laying on it I found it was uncomfortable. I decided to return it the next day. The store charge me a 100.00 delivery fee to ship it from a warehouse. I thought a small fee to reverse this process was in order; however, they charged me $464.54. This is rip off. It like they are stealing my money. Here is my thinking if it costs $100 to pick it up from the warehouse and delivery it, then why should it cost $464.54 to take it back.

We originally went with La-Z-Boy because of their reputation. However, our sectional has broken multiple times since we’ve had it in less than three months. It’s the structure of the furniture. We have somebody coming out today to repair it for the third time. Their sales rep was good and their delivery team was on time and professional though.

Have had the love seat & sofa about 2 months now. My husband and I are the only ones using it. (No others living at home.) After discussing it over with my husband, we both agree, when we lift the legs in recline position, the back of the seat goes too far back. We would like to sit more upright with our legs elevated, and NOT necessarily recline back.

We purchased a rocker-recliner in September of 2013 for a little less than $600. About 2.5 years we are going to have to replace the chair because the padding in the seat has deteriorated so that it's extremely uncomfortable to use. It was also repaired once under warranty for mechanical issues and continues to make noise and not function correctly. La-Z-Boy Customer Care tells us it's only warranted for one year. We will be shopping for a new chair, but it will not be a La-Z-Boy. I'm very dissatisfied with the quality of this one.

I've had recommendations for La-Z-Boy from the family and so we purchased from their North Aurora store. Everyone there was really great especially Allison and Kylie who were very helpful. My sectional and loveseat just got delivered about 20 minutes ago and so far, the quality of the furnitures is good.

I purchased a La-Z-Boy recliner, but I had trouble with it and had to get an exchange. Their reps were very good. But their first two delivery guys didn’t put the backbone of my chair right and I had to have a technician come in and do that. The second ones that came and delivered the next chair were very nice. For the first bucket chair I got, I had to call to get comfort. The contractor for La-Z-Boy came and they saw that the padding was not sufficient and I would slide back down into the chair. They sent a padding but in the meantime, it was a horrible experience. They sent another bucket chair however, it was worse. It had creatures in the seat. I was really upset about that so I went into the store and told them about it. They were very apologetic and told me to go ahead and pick out a chair. La-Z-Boy was good about that.

Received our sofa end of March 2016. Quality is very poor with areas where fabric puckers. The arms are not even round like the one in the showroom. Very poorly constructed. It has taken several weeks to get customer service to get an answer from their warranty department. They promise to call back and never do. Took me calling approximately 8 times to get someone to actually get back to me. They say they will fix some of the problems but don't think the flat arms on the sofa are an issue. It is very upsetting to spend so much for something and receive such a poor product. I don't have much confidence that they will be successful with repairs based on the caliber of the customer service rep that visited our home and the young reps I've been dealing with on the phone. They don't seem to have a clue. If they don't make it right I will tell everyone not to go there.

We were particularly interested in a recliner and La-Z-Boy has a good reputation. I’ve had family members who’ve had La-Z-Boy recliners for many years, so that’s what attracted us to it. We recently bought a sofa and a loveseat and had scheduled the delivery. We worked directly with the store manager and he was very knowledgeable and helpful. However, we've had some issues and I’ve been surprised because I didn’t expect to have any problems at all. First of all, we paid for and ordered specific handles. They gave us the wrong handles and had them put on incorrectly. So the loveseat had a long handle in one color and the couch had a short handle in a different color. I called the store immediately and a replacement piece was sent out. The store manager came to our house and switched them out for us.

I’ve had La-Z-Boy recliners in the past and they were pretty good so I decided to buy from them again. I bought a sofa and a chair this time and the sales rep was very helpful. We had the items delivered and their delivery team was efficient. They got the job done. It was a good experience and I’d recommend La-Z-Boy.

La-Z-Boy had the furniture that I liked so I bought it and was told me it would be about six weeks until my furniture was ready. I put half down when I ordered it and was told the other half was due on delivery. At seven weeks I hadn't heard from anybody yet. I was getting a little anxious so I called the store and asked about the status of the order. The lady rep said, "It’s been ready for a while. But you have to pay us before we can deliver.” I didn’t have any idea it was ready and I thought I would pay it when they deliver. Nevertheless I'm very happy with the quality of the furniture and I've recommended La-Z-Boy.

Bought lift chair new fab. Delivered bad shape. Told driver, sent report, nothing happened. Call service 2 times, nothing happened. Called store mgr., gave me his word I would hear in two days - that was a week ago, no word. This chair is bad workmanship, bad quality. Sales doesn't care after they sell their wares and make their money.

Our furniture was 18 years old and we had recently taken a wall down between our living room and family room and made one big room and it needed furniture. We bought a sofa, loveseat and two recliners from La-Z-Boy. The sales reps do not jump at you, giving me the impression that they don't work on commission. They gave us the attention we needed and it was just great. At the Paramus New Jersey store, one of the folks in the store can do interior design. She came out to the house and gave us some ideas and it was really good. The people there were great and the delivery people were outstanding.

I had La-Z-Boy furniture in my other house for about 10 years and recently, we purchased sleeper sofas, ottoman, and a recliner from them. Their sales representative have been informative and pleasant to work with. The delivery team were prompt and informative as far as how to set up the furniture - they showed me how to inflate the top mattresses. La-Z-Boy products are pricey but it's probably fair since they're high-quality.

We had had our other furniture for around 15 years and we were gonna pass them on to our daughter and son-in-law for their rec room, so we decided to get new ones. We went to La-Z-Boy and the sales rep was very nice and helpful. As per the delivery, a gentleman called to tell me that they would be late, but he let me know and made sure it was okay with me. And then they arrived exactly when he said they would, so it was excellent. I love our new furniture, which is why we keep going back to La-Z-Boy.

I purchased a new memory foam recliner about a year ago. I had issues shortly after with the leg rest where the memory foam was separating from the seat. Called it in and tech came out and ordered a replacement part. After several weeks it arrived and was installed. About 6 week later the new replacement section was doing the same thing. Tech came out and said the chair should be replaced as he had other customers having the same issue. However the part was replaced again.

My parents have purchased some products from La-Z-Boy and the products are good. So we thought we’d go in and we liked what we saw. Talking with the sales representative went great. We like the furniture we got. We’re very satisfied. If we had any questions, we’ve called them and they’ve answered it. Everything’s been great.

I purchased a recliner from La-Z-Boy Furniture Galleries a long time ago. This time, I liked their Mackenzie sofa. Their sales reps were great. I worked with Amy, the designer. She came out to the house and she gave us ideas. Their delivery team was very good too. They unwrapped the furniture and put it all where it belonged. The quality's great as well. I only have one issue. I called the service center to come out because of my leather Mackenzie sofa. There are too many creases in the back of it. The serviceman who came out said that really is the way it's made. Sometimes because of the way it’s pulled, there will be more creases than other times.

Our old La-Z-Boy is 20 years old so we bought a new sectional and a recliner from La-Z-Boy. The quality is very good and we got it for a good price since we walked in on a sale and the timing was right. We had the designer because we were looking at furniture for a year or two. Also, the guys that delivered it were amazing. It’s been a while since I’ve had furniture delivered and I wasn't expecting that they had put down rags to protect our floorings.

We bought our chairs in July 2015 and got them in September. A quality recliner was very important to me as I had just undergone complete knee replacement and needed a chair to get comfortable while elevating my leg. It's unconscionable that a reputable company like La-Z-Boy could produce such a disastrous mess of a chair.

We’ve purchased from La-Z-Boy before and we liked their prices and the quality of their furnitures so we got a recliner from them recently. The sales representative was very helpful. We’re very happy with the furniture. The color of the upholstery is very nice.

I needed a new chair as the other one ran out. The sales representative at La-Z-Boy took care of me and my wife, and we had a good interaction. Delivery was on time. The staff was all courteous and positive. We didn't have any hard times. We had a good experience with La-Z-Boy, and we got exactly what we wanted.

Ordered furniture in January (Couch, Love Seat, 2 Recliners). Salesperson was unknowledgeable and after the order was placed very dismissive. We have since received the couch and love seat. The love seat was delivered with the wrong pillows. The correct pillows have still not arrived. We still have not received the recliners and no one seems to be able to tell me where they are. The General Manager was supposed to call me twice this week and has failed to do so. Still waiting. The local store has refused to allow us to cancel the order two months ago. We were told we could not even though the fabric had not arrived. Our plan now is to refuse any delivery in the future and we will recover the $500 we have already paid in small claim court. We will never use La-Z-Boy again. AWFUL customer service and we will make sure that we advise people not to shop in Fort Myers at the store.

I went to a bunch of different furniture stores and La-Z-Boy had the sofa and loveseat that I liked. The sales rep that assisted me was fantastic and did a great job. The delivery team were all good too. The furniture are all here. La-Z-Boy made it easy. They sent the girl out here who does the designing and she helped me pick out all the accessories. It was wonderful.

In March 2013 we received our new leather La-Z-Boy sofa and love seat - three years later I am wishing I had never entered their store. The finish of the leather is wearing off in several areas - places where one rests their arms or head. This is just day to day usage - surely leather furniture should last longer than 3 years. Of course it does. I have other pieces of leather furniture that has stood the test of time for more than 18 years with much more usage. When we contacted La-Z-Boy they only could say they have a one year warranty. When you shop in their store they are very helpful and encouraging - yes the furniture is good quality - not so and they do not stand behind their products. I will never buy La-Z-Boy again and will encourage others not to make the same mistake we did.

I ordered a Tribeca sectional just over a year ago (might have to look under my husband David **). We loved the couch. It was so perfect and the fabric was just the right color and texture for our new home. I had them come out about 6 months after we purchased it because the fabric was pilling so bad. He agreed it was BAD, but said it was normal with most fabrics. There were also several loops that had pulled through. He went to his truck and brought in a stick, and showed me how to repair loop pulls as they happen, and then showed me a sweater shaver from his truck, and told me I would have to use this on the fabric for the first 2 years until the fabric settled in.

I had La-Z-Boy furniture before, and since I was replacing and updating some older furniture, I decided to get a sofa, chair, ottoman, and some accessories from them again. Their in-home interior designer was amazing, although I didn't get enough brackets to hold the shelf, so I called the customer service right after the delivery guys left. It was probably in the delivery guy's pocket and he didn’t get it out, but they’re going to ship me an additional one. Once I get that, everything should be good.

A friend recommended La-Z-Boy. We purchased a sectional, and it was delivered. They left a piece of the packaging in one of the recliners so someone had to come back a week later to fix it. The quality is awesome, and everything's good.

My husband loves La-Z-Boy. And the rep that we dealt with was very nice, friendly and was able to explain the products and warranties. I'm happy my husband sleeps on the bed, but I'm not too happy because he doesn't sleep in my bed anymore.

A saleslady, not mine, told me that the pillows were sent somewhere else and that I would get them when they came in. Just wondering if I was supposed to get matching pillows for the couch. I don't know if one came with the chair. I do like the chair and couch color and comfort so far. It was clearance so if I don't get pillows because of that I should have been told.

La-Z-Boy was having a good sale so I bought a power recliner from them, scheduled for delivery next Saturday. Their sales representative was pleasant, positive, and explained the product and warranty. La-Z-Boy also has a free in-home design service that I really like. I'd recommend this company.

My husband and I spent around $5,000 on a sectional couch. The electric recliner arrived damaged and a couple of the armless chairs are lacking sufficient padding. Our warranty covered the repairs so the local store sent out a repair man. Unfortunately, he wasn't able to make any repairs at the time and placed an order for the parts. Several boxes were shipped to our house and the store sent out a different repair man to complete the repairs. I was very disappointed to learn the first repair person didn't order all the padding for the two armless chairs. The second guy was very nice and said it wasn't a problem he would place another order for the padding and just to call and make another appointment once the order arrives at our house.

I purchased a luxury lift recliner. Unfortunately it developed problems with the massage unit. The recliner however was promptly replaced with a brand new one. The recliner is fantastic and helps me with my ailments. I would recommend this chair and company to anyone.

Most interactions with the La-Z-Boy rep were better than good, but she was not always responsive and she’d forget some things. We ordered a swatch of the fabric so my wife could go forward with her paint and carpet plans, and we had to chase that around for a couple of weeks before we finally got them. Once they were ordered, they got here in a hurry. That was fine, but she was supposed to forward a couple of those items afterwards and she did not. The overall experience of getting the stuff ordered and selecting was fine. Some of the follow-up plans just need a little bit of work.

Ever since I've been using my La-Z-Boy power recliner, I've been experiencing problems with my neck and spine. The chair is about five months old and I am a 5'10 male about 180 lbs. Specifically, the head rest is too big and pushes my head forward at the unreclaimed state. Reclining the chair barely alleviates the uncomfortable position of my head/neck. My head is being pushed forward and the headrest is not adjustable. I have developed a pinched nerve in my shoulder that my doctor believes is caused by a compression of two disks in my neck. I've never had a pinched nerve so the chair may have caused it.

We looked at all the different stores. We wanted some furniture of quality that was going to last for a while. We ended up buying a sofa loveseat, couch, and two chairs from La-Z-Boy. The sales representative I had was amazing and beyond wonderful. Delivery was incomplete at first but they made it right. They delivered the wrong chair, and took about a week later to actually get the complete set. Also, the little straight piece that pulled out from one of our side tables was broken but the La-Z-Boy team found another one and replaced it quickly.

Within 2 hours of having our 4 piece sectional delivered on April 21 I went to the store in La Mesa, CA to complain about the poor quality and workmanship of the sofa. The seat cushions did not line up. The seats were too short. The backs of the sectionals did not line up. There are 2 and 3 inch gaps in the back. These are visible because the sofa is used as a room divider and visible at all times. The backs are not in a straight line. And it looks like two of the four pieces were from a different die lot. We have called almost every day and have not received any satisfaction. We keep being told that someone will contact us. We are still waiting. We want the pieces taken away and our money refunded.

When I bought my new Pinnacle recliner from La-Z-Boy McDonough in September, it has been NOTHING but trouble. It has always scrubbed, screaked, and just not been exactly right. It's like I got a second-hand chair. Then, the left arm broke and I've been trying ever since to get this chair usable again. The technician, James, didn't have the first clue what he was doing and, while replacing the left arm of my chair, drilled holes WAY TOO BIG in one of the wooden boards. Now, the chair tilts to the left rendering it completely unusable.

I found wrinkles in the arm of the chairs. The forearm of (1) one chair has a dent like the Grand Canyon. All in all that kind of work would not be tolerated. Shabby, shabby. You do not believe me. Send a representative.

I needed a recliner and heard La-Z-Boy's name so I got one from them and it’s great. It’s a small with leather in it, and it fits very nicely into this retirement place where I am. The sales representative I spoke with was very nice, good and informative. The delivery team was there in the time allotment they had. There were no problems at all, and I was very satisfied.

I’ve had a La-Z-Boy furniture before and I’m very happy with it. I like the idea that it’s made in the USA. I wanted to change my furniture so I went to the La-Z-Boy showroom and their sales reps, delivery crew, and their in-house designer were excellent. La-Z-Boy's in-house decorating designer service is a great service in helping with the foam, fabric, colors, and customizing.

We've got some friends who bought from La-Z-Boy and they liked the quality so we bought a sectional and some tables from them too. Our furniture is great and what we expected. The delivery crew was very helpful.

I bought a couch and loveseat in April 2015 and they are beautiful, except within 6 months, the cushion in the loveseat broke down. Called in October, whole loveseat was picked up Jan. 15, 2016 and was without it for 2 weeks. It has broken down again and I am really wondering if it is going to be an ongoing problem. I am also concerned about the couch cushions though it is not used as much. I was always under the impression La-Z-Boy products were exceptional but am wondering if I should go to another brand for a different loveseat altogether.

I used to live in Oklahoma and I bought quite a few pieces of La-Z-Boy furniture from Mathis Brothers. I recently bought a La-Z-Boy because I wanted one that vibrates and with heat. The furniture is very nice. I had a good experience purchasing it, and would recommend La-Z-Boy.

Don't bother with buying the extended warranty. I have just discovered it is useless. They lead you to believe everything is covered for 3 years but when I tried to file a claim I found out the upholstery is only covered for 1 year.

La-Z-Boy has always been a good name and I like it. The store also happens to be convenient to us down there at Galloway Township. We stopped in to ask the price and get an idea. Then, we decided to buy a power recliner and I'm enjoying it very much. It seems to be sturdily built. I’ve only sat in it a couple of times and it is comfortable. It’s the electronic model and the motor runs nice and quietly. It is perfect for me and our condo. The sales reps were wonderful and the delivery crew was terrific. They were certainly fit for their job because one guy picked up the chair, put it on his shoulder and carried it up the steps.

A friend of mine had a cot I liked and she said it was La-Z-Boy. I did some shopping around and purchased a sofa and two ottomans from La-Z-Boy. The sales reps were really helpful and wasn’t a hard sell. The only thing I didn't like is that they put the extended warranty and all of the extra stuff on the bill without asking me. If I wanted all that, I’ll ask for it. So they had to go and reprint the bill.

It's our first time to purchase from La-Z-Boy and so far it has been a great experience. We recently purchased a sofa, recliner and some accessories. The salesman who helped me was fantastic. I had just purchased a condo and didn’t have any furniture and he was so serious about the furniture fitting me. La-Z-Boy has become more updated but their upholstery seemed a little bit country-ish. I wish they had a little more style. It was difficult to pick out things that all went together. The decorator was great. Even though I changed quite a bit of what she had selected, I listened to her. She was right there and had everything done. Within a week I could get it done. I had gone to two other furniture stores and it was not like that. I really appreciated the help as it really made a big difference. Some of the furniture hasn't been made yet but they've been good with many other things.They are great.

My husband was having knee replacement and we needed one in another area. I said, "let's go see what a La-Z-Boy is". I knew what some of the others were and I knew I liked La-Z-Boy. The sales rep let me sit in the chairs and play with them. I got a lift chair and the quality was very good. The installers brought it in, set it up and plugged it in. They made sure it worked like it was supposed to. Additionally, the reps were extremely helpful. I asked about certain financing and they found what it was and got it for me. It was exactly what I wanted.

Any time we had a question the sales staff was always very helpful. Even when we called during the 30 day time period for a better sale price on our furniture.

This is the fourth chair I’ve bought from La-Z-Boy. It's a comfortable chair and I like it. The sales rep, as well as their delivery crew, did a good job.

Fair pricing and excellent delivery.

The La-Z-Boy that I have right now is worn out so I got two recliners and hand pillows. Portia, Carly, and Susie were all great and very nice. They were a lot of help. Susie called and said the furniture are going to come on the 20th and they'll call the day before. We have two bench cushions by our fireplace and I wanted extra fabric for that, too. Carly came to the house and measured. We got to pick out fabric that would coordinate with our chairs. The fabric came in days after we ordered it for the cushions, and it's beautiful. The lady who is going to make new cushions for us was surprised.

We got tired of buying furniture that didn't last and wanted to buy something that finally is high quality, going to last a good amount of years and comfortable. So we bought a sofa, recliner and some accessories from La-Z-Boy. Everything was great and everybody was very congenial. It was a very nice experience. They gave me a decent price on the furniture and I was satisfied with that.

We paid a high price expecting quality from highly regarded brand. A week after our purchase, a passing comment from a co-worker said the furniture is not good. I asked why, the answer was that his mother worked for them and looked after complaints. About a year later our couch became structurally unsound. The ends moved. We avoided putting pressure on them. We didn't attempt a warranty claim because it was over a year. It's now 5 years. The sofa belongs in a trash heap. The sofa did not receive extraordinary use. One of the foot rests are threadbare now. The furniture is pure crap and every time I pass their store at Scarborough Town Center I complain to my companions. Brooke Shields is a cheap shill.

We enjoyed our experience shopping at La-Z-Boy. The sales associate was helpful and patient. The delivery went smoothly.

I bought two new La-Z-Boy recliners from Classic Home Furnishings in Oxford, Alabama in January, 2016. They had to order them to have two in matching fabric, so I actually got the recliners into my home around mid-February. I was so excited to finally replace my old chairs, but shortly after the new chairs arrived, I started breaking out in a rash. Since then, I have sought medical treatment for this horrible itchy rash five times. Most recently, I went to a dermatologist who did a biopsy and diagnosed it as allergic contact dermatitis. Because the only change in my environment was the purchase of the chairs, she advised me to stay off of the chairs completely. I just found out today, and I am devastated. I can't afford to go out and buy another set of chairs, and I can't sit in the ones I've got.

We've been looking around and the sofas that I liked were at La-Z-Boy, so I bought two sofas, two love seats, and two recliners from them. Their sales reps were very good and very helpful. The delivery crew was awesome, professional, and conscientious about wrapping things nicely. And, the quality of their furniture was good. Furthermore, dealing with their people was nice. The initial designer I was working with wasn't there so the designer who worked with me was really helpful. She showed me some other options and she helped me find fabrics even though they might not be the same color, but the fabrics that were in the store on different pieces of furniture, she knew right where to go and it was good because that helped me make my final decision.

Before visiting our local La-Z-Boy Furniture Gallery, we checked out the website and knew basically what we wanted. This made our shopping experience much easier. Our salesman was very helpful in choosing fabrics for our apartment size couch and two recliners. Everything went as scheduled as far as delivery was concerned. We are VERY pleased with La-Z-Boy Furniture Gallery!!

I had a good experience with La-Z-Boy. We shopped around and they had the nicest furniture. The quality so far is good.

Our experience with La-Z-Boy was good. It went pretty smooth, so I'm happy with that.

We purchased a coffee and lamp table for our family room. Prices were decent as they were on sale. Upon delivery, one of the pieces had a gouge on the side. Delivery guys put it back on the truck and another one was delivered within a couple of weeks. We are pleased with our furniture and the delivery guys were courteous and professional on both occasions.

We purchased the Spectator Group of furniture on November 1, 2013. We were assured that their renew fabric was superior to leather. They claimed it was more durable. Well, 2 1/5 years later, the skin that is like the cover on the fabric is peeling off in chunks. Of course the warranty had expired. We were told they no longer have that particular fabric because they change them every three years. So, we can't even get it repaired at our own expense with the same, not very quality fabric. Right now it's just the back of one chair. This set cost $6500. We've been sent to an independent upholstery shop. He informed us that he used to carry this particular type of material but has since stopped carrying it due to all of the problems with this product. Don't waste your money!

Great service. It was great! Melissa handled our purchase wonderfully.

We had the design appointment with Danielle, and she came out to the house and brought fabrics. We had a wonderful experience with her picking out everything we wanted. The design meeting in the store was also really good. We had been in the store a couple times and were having trouble making a decision. Then they said that was a complimentary service and it really helped. We have gotten the chair delivered three times, but it had a defect every time. So we're waiting on the fourth chair to come but the problem was finally discovered. All the chairs had the same issue and they were pulled off the floor, and La-Z-Boy was able to compensate us. So we are pleased with that. We did get frustrated and it continued to inconvenience us with delivery dates and such, but everyone in the store was wonderful.

I bought two recliners, a couch and some tables from La-Z-Boy and I am happy with them. Sales rep from the store was good and helpful when I decided to go back to buy tables. I have my furniture delivered by a great delivery crew. When they brought the new furniture in, I was just amazed that it came in pieces. I couldn't believe it. They also answered all my questions.

I bought 2 recliners from La-Z-Boy and in less than 2 years the leather is fading. Contacted La-Z-Boy and all they can say "it's no longer under warranty". I also bought the extended warranty. Bottom line don't buy from La-Z-Boy. They don't back their products.

The sales lady was friendly, knowledgeable and definitely not pushy. The delivery men were punctual, polite and helpful. I couldn't be more pleased with this transaction.

HELP!!! My new recliner is a BACKBREAKER. My back started hurting me on the second day I got it. I thought maybe it needed to be used a little to break it in. On day 7 after I received my new recliner I went to my Doctor for my back pain. I sat in the chair for 3 more days thinking the chair would conform to my body. I was wrong.

For several weeks I have tried to get my sofa delivered. After paying $99 to get my furniture delivered, La-Z-Boy wants me to miss another $60 out of my paycheck because they won't deliver after I get off work. I'm expected to leave work, so they can make delivery? You drop 2 grand and then have to cater to the supplier? What happened to customer first?

The Sinclair couch and chaise has back cushions that are not attached to the couch and over time they have become misshaped and depressed. At the time of purchase I specifically asked if the back cushion maintain their shape. The saleslady said they were constructed in a way that they would maintain their shape. Over the years we have tried fluffing the back cushions to regain their original shape. Fluffing doesn't do much and certainly doesn't make a lasting change.

My husband wanted his own chair. I got him a La-Z-Boy recliner and my experience with their sales rep was all positive. She was very friendly, nice, and helpful. So far, so good. The quality of the recliner is nice. I like it.

La-Z-Boy had the sofa style that we were looking for, so we special ordered it (even if the lady at the store that waited on us was very rude and obnoxious). We had it delivered here and my husband didn't know exactly what he was looking for when we got it delivered. He put a sheet over it which is what I asked him to do because I was working during tax season. When I got home and uncovered it, upholstery was terrible. It looks like it was not professionally done. I was very disappointed and told them about it. So they're having someone come out and look at it on the 18th to see the product. I would have sent them the photo that I took, but I didn't know where to send it.

Rocker Recliner and Recliner - Our order was fulfilled as promised.

New couch and recliners - Very happy with the quality of construction. Sales team were excellent. Delivery team was the best delivery team we have had.

This has been the most positive major purchase experience I've ever had. From Andrea on the sales and consultation end to the guys that delivered (who were great!) EVERY aspect of this transaction was professional. Would recommend.

From our initial conversation with Cindy ** through delivery, we have been very pleased with this transaction. We remain very happy with our purchase. Cindy's enthusiasm, the pleasant interaction with her colleagues, and the professionalism of the delivery team explain these comments.

We have a La-Z-Boy in one room but we got tired of the other furniture that we had in the other room, so we got a loveseat power recliner and a two power recliner chair from La-Z-Boy. Their sales reps and delivery guys were all great. Although, we did have to use my truck to bring the chairs around the driveway. It was a long and winding driveway to an orchard so they couldn't get their big truck in. We love the quality of our purchase, too, except for one little thing on the loveseat. There's a little compartment to put remotes in and its top is off by about half an inch when I shut it. I can't see any way to fix it because it's stitched. It's stuck that way, but my wife told me not to be OCD and just to be chill when I look at it. Other than that, I'd recommend La-Z-Boy to a friend anytime.

I like La-Z-Boy and their furniture. They are well made. My previous sofa was a La-Z-Boy and I recently purchased another. The sales rep was very nice and helpful. The delivery crew was great. It was raining during delivery and they covered the furniture. They even put a tarp out by the patio on the ground. They moved the piece of furniture for me when I asked them. Quality-wise, the sofa is excellent and we enjoy it.

Delivery was fast and was put where I believed we wanted it. Wished we sat in it before they left. It is about 2 inches off, but that was my fault, not the delivery crew.

Stopped in to buy a $2000 couch, which we love. The reason I shopped that day was to also get an Italian dish, which they put on a raincheck. Still haven't heard from them and am a little disappointed.

My husband and I had always had La-Z-Boy in our home from the early '70s. My daughter gave me another one as a gift. I was there when she was picking the recliner out and the La-Z-Boy rep was very kind and helpful. We scheduled a delivery and it was one man who delivered it.

Bought two recliners a couple years ago and from day one, we have not been pleased with the quality. We had recliners from another company for almost 20 years and never had a problem. The material was showing wear so we decided to buy new. What a mistake. These chairs creak like old floors. They are uncomfortable too. It's embarrassing to have guests sit in them because of the noise.

My mother-in-law recommended La-Z-Boy and I bought a sofa, a chair, and an ottoman. The sales rep was great. He was professional and explained the products and warranties. Also, the delivery crew was fantastic. In terms of the quality of our new furniture, we love it.

We had been looking a lot for furniture at all the furniture stores, and we liked the one sofa from La-Z-Boy. We were offered the free home consultation and we took it. The designer who came to the house was excellent and he was wonderful to work with. We got the sofa on sale, and he mentioned to us about the 30-day policy that if there was another sale, to call them. There was another sale when I called so I was able to get 5% more off our purchase. It was very nice of him to mention that.

We shopped around and we liked what La-Z-Boy had best. We've had excellent interactions with their sales rep and delivery guys, and I’m satisfied with the quality of the furniture we bought.

The service at the store in Ballwin, MO was good but when the chair got to us, it was damaged and the chemical they use on it was making my mother sick. She has an autoimmune disease, and they were not understanding at all. Not as far the damage or her illness. Waste of money and time. They should be ashamed of themselves. Big box stores are killing the USA retail industry. That's why the other parts of the world are winning because they return items back if they are damaged and make you sick. It's a leather chair so I'm sure they spray it with something to protect it but whatever it is makes my mom sick. These things happen, but they should be helpful and return it for a refund... not act like it's the end of the world. Come on really La-Z- Boy... like you can't afford to take it back?!

Not very fond of commission sales and if we had known probably would not have even stopped in. Even wanting La-Z-Boy product. We were never acknowledged when we came in the front door and ended up grabbing whoever walked by. She was fine but already busy!!! The delivery service guys were great! Very friendly and efficient! I'm sure we will want more product just not sure where we will get it.

Went to the Bloomington, IL store and worked with Brian **. Found sofa and loveseat we liked. Happened to be a hot buy sales item so the price was what we were looking for! Brian and the team at Bloomington were very helpful arranging the financing and delivery! The delivery and quality of the La-Z-Boy products are now being enjoyed in our home! We are very pleased with the purchase!!

We had such an old furniture and we wanted something that was a little bit more comfortable so we started with the La-Z-Boy recliner and then my son is like, "Mom, you should've got the couch." So we went back and got the couch. The quality of the furniture is very nice. Moreover, the sales rep was wonderful. I'd recommend him to anybody. I'm very happy with it and I have everything good to say about the delivery.