La-Z-Boy Furniture Galleries Reviews

I had a La-Z-Boy recliner years ago and it was very old so I got another one as my recent purchase. The sales rep was very attentive and cooperative. She stayed with me as I sat through many chairs and took notes of what I liked and didn't like. So, when we went to go back and try the final ones that I liked, she had a record of it. The delivery people were very good as well. They came in, moved my old chair into the garage for me so that I could drag it out for garbage day.

We really needed some furniture so purchased a power sofa, loveseat, and a recliner from La-Z-Boy. Their reps were all very knowledgeable, informative and friendly. They explained everything to us in detail and the delivery team was fantastic. The quality of the items is good, and the cost was fair.

I am waiting on closure of this issue. My most recent communication to "Customer Support" dated 7/4/16 has still not been responded to, despite a reminder on 7/9/16.

We were moving out and so we decided to get a new La-Z-Boy. The delivery team was excellent, came right at the time that they said they would and delivered the couch without hurting any walls or furniture. The couch is very comfortable, however, we're missing some extra parts so we had somebody drop them off for us. We weren't home so we told him to hide it somewhere. He dropped them off in some random spot I told him to, which I found to be very nice.

When we bought our living room set, they told us it was guaranteed for life. JUST REMEMBER their guaranteed for life is only 10 yrs. We found out the hard way.

We've had two different sales reps from La-Z-Boy. There was one main one, but they were both very helpful, informative, and good at what they did. They were very knowledgeable with helping to design our living room and any questions we had that we needed they pretty much helped us resolve. Everything went along just fine with the delivery team. They were very quick and thorough. I'm very satisfied with my experience with La-Z-Boy.

The La-Z-Boy sales rep was very nice. I delayed the delivery so many times because my builder was always late but every time I called to reschedule, they were really helpful and immediately took note. So far, it's good.

I am so disappointed in my Dylan 4 piece motion seating set. I paid $757.89 for it on 8-10-2013 and it has been falling apart for months! I live in the San Diego area and the furniture is under a pergola rotting away. I thought I was getting a 7-year warranty on the frame BUT according to customer service the "all-weather resin weave" isn't covered... Even though the weave is part of the framing structure. In the same week, I also purchased cheap $20 chairs to match and they are in perfect condition. My advice is to buy cheap and don't pay extra for La-Z-Boy cause from the pictures you can see how inferior the product has been for me.

Purchased 2 memory foam recliners in July 2014, received them in August 2014. The fabric has separated from the memory foam due to the memory foam not returning to its shape and leaves ripple and indents and its appearance is horrible. La-Z-Boy customer care said they would repair the chairs at $109 an hour labor. That's not acceptable to me and I'll spend my money on another brand in the near future. Customer care is a joke. All they care about is getting you to buy their product. This was the 3rd set of La-Z-Boy recliners we've purchased over about the last 20 or so years but never again.

I purchased the La-Z-Boy Outdoor Charlotte 4 Piece Seating Set. I used to think La-Z-Boy was a top quality brand. Obviously they have decided they can rest on their reputation and they have become cheap Chinese crap. This entire seating set comes in a single box. When it was originally delivered the box looked like it was literally dragged behind the truck. The delivery guys could not drop it off and get out fast enough. Inside, one of the rocker bases was bent and cracked as were both of the love seat arms.

My wife and I bought a new recliner at a Dallas area La-Z-Boy store about 3 years ago. It was represented as having leather upholstery. Over the past few weeks, large parts of the chair's surface have begun to flake off every place one's body or head contacts the backrest, the seat cushion, the footrest and the arm rests. A black vinyl appearing backing is visible where the surface is denuded. From what I have now read in my internet research, the upholstery which was sold to us as leather was actually bonded or reconstituted leather which is notorious for this kind of failure with normal use and cannot be effectively repaired. The chair was sold to us as leather, and the pitch included touting its durability. I've learned some lessons by this experience. One of them is not to buy from La-Z-Boy.

We were rearranging the house, and bought two recliners and a love seat from La-Z-Boy. The sales rep was very helpful, especially when we were picking out the fabrics. The delivery team was great. They came in, set up and plugged everything in. It's very easy to deal with everybody at La-Z-Boy. Also, it was enjoyable testing out their furniture and I am very happy with our purchase.

We had La-Z-Boy's in-home design service people come to our house, then an appointment for the purchase and ordered a few pieces of furniture including a sectional and ottoman. The delivery guys had to go up flights of stairs and take out our old furniture and everything went seamlessly. However, we went with leather when we picked them out, so it took around six weeks to deliver and we were really excited to get them. It would have been really cool to get updates on where the furniture is at. Other than that, we love the quality of the pieces of furniture we received.

Loved my new couch until I had to use my Ultra Shield Furniture Care Protection Plan. Seems pet odors without a stain are not covered to my surprise. I am very disappointed and feel like I was mislead. While it isn't directly a La-Z-Boy problem they are the ones who sold me the protection plan. I will never buy Ultra Shield again and probably will shop elsewhere as well.

Product after 4 years is almost ready to be trashed. Fabric started raveling within the first 6 months. La-Z-Boy replaced the seat cushion but the rest of the chair started to fray all over within the next year and La-Z-boy offered to replace the arms for almost $500. Just replacing the arms will not fix the problem and having paid $1,300 for the chair, an exorbitant amount to add to a chair that has an overall problem with the fabric. Just an additional fact, I am retired, living by myself with no children using this chair. I am the only one who uses it on a consistent basis. The chair is ready for the curb and I expected it to last the rest of my lifetime. La-Z-Boy's quality is very poor and they do not stand behind their products. FYI finally decided to write this review when I heard from another friend that they have had a similar experience with La-Z-Boy.

I'm very satisfied with my experience with La-Z-Boy. We've had one for 25 years and recently purchased a power recliner. The sales rep was very good and the delivery of my furniture went smoothly. I’ve been telling my friends about this particular model. It doesn’t look that much like a recliner as it’s smaller scale. The rep said they’ve only had it for about a month or two.

Corporate Greed at its finest! As they never have anything in stock, I ordered some furniture. Then I lost my job. Even though it wouldn't even ship for 2 weeks, La-Z-Boy demanded a 20% restocking charge. Not really sure what they are restocking, but if this is an indication of how this corporation operates I'll go elsewhere.. Should have known better. Will stay with a locally owned furniture company next time.

As a result of my horrible experience with this place, I have discovered that the majority of these stores are privately owned rather than a corporate store. As such, they refuse to honor the pricing La-Z-Boy advertises in their flyers and internet pricing. So, if you go into the store based on what you've seen in an ad, you may or may not find that price on the chair you went in to see. When you point that out, they act all confused and have to "call the manager" who slimes his way over to you, pretends to look at the computer screen with a puzzled look on his face, and then tells you it's a misprint.

My mom really needed a chair. I bought one from La-Z-Boy, and she loves it. I worked with two people who were both amazing. They were on point with everything that they were telling me about the chairs and satisfied all our needs. The delivery people were very nice and professional. They came right in and set everything up. It's been an excellent experience.

Grace, the sales rep of La-Z-Boy was great, very good and personable. She walked around the store, and when my husband and I wanted to discuss things she would walk away. We got the furniture delivered and the team was in and out really fast. The quality of the furniture is great. I will return there.

This place is way overpriced. I purchased the same chair from another supplier (Siker Janesville) for more than $500.00 less than this place. They did not give any veteran discount and seemed that I should have not even asked. They said "NO, we do not support veteran discounts." Even so they could not have made up the difference. Would never shop there again!!

La-Z-Boy Chair Delivery - The delivery people were exceptional - even checked one of our older La-Z-Boy chairs for us to make sure it was still completely intact. They showed us how to disassemble if we moved, positioned it a couple of times and answered all our questions. They put on shoe coverings and were very professional and courteous.

The furniture we received were dirty and we thought it would be quick to just have La-Z-Boy come to clean and repair them. We had one visit but it's been two weeks since then. I hope they get it fixed someday. It's disappointing.

We like La-Z-Boy products. In fact, we have six of their recliners in the house, and have been using La-Z-Boy furniture for 40 years now. The old ones were worn out, so we bought from them again. Their sales rep, Josh, is a good guy. When the first two recliners were delivered, they were the wrong color. The delivery men had to take them back and they promised to bring the right ones when they come in. We will buy from them again.

I paid $2966.01 for two custom made couches (one sofa and one smaller love seat) at La-z-Boy Furniture Galleries, 7087 Academy Blvd Col. Springs CO 80920, on January 16, 2016. The models are Asher LA-Z-Time and Asher LA-Z-Time sofa. I received the couches on February 23, 2016 and was very disappointed to see that they were not manufactured properly and had insufficient stuffing. LA-Z-BOY agreed that the couches were defective and on March 15, 2016 they came back to my house and took the couches for repair. The couches were repaired and arrived On April 25, 2016 to our home. On June 1, I sat on my new couch and the fabric ripped (photos available). The hole in the fabric is about 5 inches long.

William and Charles were professional, careful and thoughtful. I would give them 5 stars.

Thought that the furniture could have come faster - but once delivered, very happy with the purchase.

I bought a sofa and chair and I was very disappointed with it. Both items were rock hard when I received them. I called the store where they were purchased and they put me in touch with customer service. Customer service was not much help. It ended up that the store wanted to exchange my new sofa with their used one and the store for a additional 100.00. This was not very good service at all, I paid over 200.00 already for delivery, there was no way would I pay another 100.00 for delivery for a used couch. I can't make any sense of this at all. Anyways overall I'm not very happy at all and will never recommend or purchase another La-Z-Boy product.

The sales rep of La-Z-Boy was helpful. Once they got the recliner, they called us and we picked it up. It's our second recliner from La-Z-Boy and the quality of the the furniture is good so far.

I bought a chair from La-Z-Boy a few years ago. It held up very well so we went back there recently and purchased recliners and some accessories. Our sales representative was one of the designers. They came out with some good ideas on what to do with our house and did a fine job. I think the stuff was overpriced but overall, everything was on the up and up. So far, we're happy.

My experience with La-Z-Boy has always been great. Seriously speaking does anyone else make furniture?!! I have 2 couches, 2 love seats and 2 chairs in my house from La-Z-Boy. I don't buy anything else. My daughter had been buying couches from other dealers. All pieces short lived so what I advised her was to go to La-Z-Boy showroom in Chattanooga. She did and bought couch and loveseat.

We purchased a new model sofa from La-Z-Boy, the Addison reclining sofa. I sent in numerous reviews because it is the most terrible sofa I have ever sat on. The seat depth is so short it is like sitting on a ledge trying not to fall off. None of my reviews have been posted as they were not positive reviews. I would like to exchange it with no loss of money but that is not their policy because it was not purchased in the standard fabric it comes in. I have had 6 sofas/chairs from La-Z-Boy that we were very happy with for years, but this sofa is just unacceptably uncomfortable. It is a lot of money to spend on a sofa that we don't sit on due to how uncomfortable it is. I assume we are not the only ones that feel this way since it's a new model and has been slashed $500.00 on the website already. I would love to resolve this problem but don't see how I can.

No complaints. Took many months to get it but it was a special order. Fair price. Delivery was fine.

The delivery was excellent. Clean and polite. Salesman was terrible after he sold anthem couch.

All aspects of the experience, sales, pricing, delivery and quality have been outstanding.

Very pleased with the quality of our sectional! The sales staff at our Springdale store are very professional, helpful & knowledgeable. Danny ** sold us our furniture and I will recommend him to anyone in need for quality furniture.

I purchased a La-Z-Boy chair for my mother. So far, the quality is good, and I'm happy with my experience.

La-Z-Boy is wonderful and I can't say enough good things about them. We've had La-Z-Boy furniture at home for as long as they've built it, which is at least 25 years. We've recently purchased two recliners because our old ones needed to go. But there was nothing wrong with them and we love them. They were great chairs but it wasn't the right fabric anymore and we got tired of cleaning the cat hair. They were that bad off, we didn't even donate them. It's like we kicked them to the curve and then they've gone to wherever recliners go to die. Our purchase was a great experience. The little, young sales rep that we dealt with was fabulous, really knew her stuff, and was very competent. And the guys who delivered our recliners were nice, too.

When my husband and I find something we both like, it is a great find! Our couches are small enough not to dwarf our room but roomy enough to be comfortable. They recline to my husband's satisfaction. We found the gallery appealing and comfortable. Our salesperson wasn't pushy, let us take our time and had all the right answers to our questions. We got just what we wanted and, even better, at a great price!

My husband and I bought a new Italian leather sofa. Electric recliners on both ends. It is the best sitting sofa we have ever had. Sits heavenly. Love the La-Z-Boy furniture. This is our third sofa of the years. Basically the construction is perfect. It's just over years the cloth or fabric gets really worn.

Wow... this was more than we had expected. We should have purchased these years ago. I picked out my chair when the store first opened years ago and it was still there when we came in and ordered the sofa. We redid our living room and the furniture is PERFECT. Thank you.

We wanted a recliner so we looked at the La-Z-Boy store in Pittsburgh. We picked out a couch and we were gonna get it in Cleveland. When we got to Cleveland, we’d changed our minds and the store manager worked with us. He was great. Then the designer came to our house. He was really great, too, because my wife and I never knew what we wanted to buy. We had it delivered except for the one we took with us, and they did a good job. We love our recliner so far. We've only had it for a week or two now, but I can sit down on it for the rest of my life.

The service was spectacular. The minute we walked in we were greeted by a wonderful saleslady to show us various chairs. She lets us browse around and helped us find the exact chair for our needs. My husband loves it, and so do I, when I get a chance to sit in it.

We purchased a sofa, 2 each recliners and a king and queen size bed frame. When they were delivered the queen bed frame did not have center rails that fit. They said they would expedite the correct center rails (this was on 5-13 2016). I kept calling every contact number that I had as well as the main customer service for La-Z-Boy that I found online. I also talked with the store manager and the distribution center and nothing was accomplished. After many attempts to get this resolved on my part and an open frame sitting in my bedroom that was useless without the center rails, I was told that they would be coming with the proper rails and this issue would be resolved.

I purchased a piece of furniture for my home from La-Z-Boy. The sales rep was very helpful and a wonderful person to talk to. The delivery guys did a great job. So far, everything is fantastic, and I’m extremely happy.

We are extremely pleased with both the chair and sofa.

15648 La-z-boy Lawrence - This is a very nice chair. Comfortable and is will made recline-rocker.

Looking for good recliners, but had to match my soft couch that had close to the same material. Marinella ** helped me as much as possible to find as close as possible to what I had on my couch. If I needed to get more furniture, I would check out La-Z-Boy first, for the quality is top notch.

What did La-Z-Boy do? Did they hire a new company to assemble their furniture? Do they even have a QA department? La-Z-Boy is still working off their past reputation. Paid more than I could afford for this recliner. Delivered with material sagging in the seat portion. Now they are wanting to replace seat section and I can live with that if the material matches but I am an older citizen and they are wanting UPS to deliver it and I work. I cannot lift and place a piece of furniture in my house. Why can't they deliver it to the Houston store and have La-Z-Boy personnel deliver and assemble it at my home during a schedule time? This shoddy workmanship is not my doing.

Sales No: **. Purchased several pieces on May 27, 2016 including coffee and end tables, recliner chair, area rug. The purchases were made during the "RED TAG" Sale, which Arielle ** (Sales Representative) advised this was the absolute lowest price of the season. Paid the deposit required and was proudly advised by Arielle all was good and I could expect delivery in about 2 months from time of order.

I love my new La-Z-Boy recliner. I am uncomfortable sleeping in a bed but my recliner cradles my body so well I get a good night sleep. I spend almost all my hours at home in it. I meditate in it. I watch TV and sleep in it.

We love our new leather rocker/recliner. It is perfect fit for the space. The lady who helped us was very experienced and helpful and the delivery folks were on time and careful. The delivery guys took the time to make sure we knew how to assemble/disassemble the piece. Couldn't be happier with the experience and the product.

I actually purchased my new La-Z-Boy recliner at a nearby furniture store that sells only La-Z-Boy. I couldn't be happier with my chair and I must say that the people at BURKEY'S FURNITURE in LaVale, Maryland 21502 are the best. I had a different brand chair and it can never measure up to La-Z-Boy. Burkey's is a locally owned furniture store with an excellent reputation. They sell high quality furniture and offer satisfaction to all their customers. I would like to repeat the name of the store where I purchased my chair in the hopes you will want to acknowledge them with feedback on their efforts to promote your products. BURKEY'S FURNITURE. National Highway, LaVale, MD 21502.

I furnished a basement and bought new furniture that I needed down there from La-Z-Boy. The sales reps were absolutely outstanding. They helped me determine what my needs were, what would fit in the space that I have, and helped me make a very good selection on having a memory foam, the correct kind of leather, and things of that nature. The delivery men were outstanding as well. They had to move the furniture from the bottom of the steps to put it where it needed to be. It was a fairly tight quarters, and they worked very hard to make sure that it didn’t do any damage to anything.

We have a La-Z-Boy store here in our area and we bought from them for the first time. The saleslady who approached us was interesting. Talking with her and knowing that they offered free design service sealed the deal cause we're not very good at colors, patterns and all that kind of stuff. She paid a visit to the house and gave us a nice presentation. A couple days later, we liked what we saw. The furniture arranged in the La-Z-Boy store were also better than any of the five stores that we visited prior. That made it easier for us to visualize what we were looking at and what we wanted to get. The combination of the design service clicked.

The only reason I am dissatisfied is that this new chair is not as comfortable as the one I had previously. My old chair was discontinued and I am not happy at all with this new chair. I have congestive heart failure and therefore I have to sleep in a recliner with Oxygen. This new chair hurts my neck. I would hope that my old chair model could be located somewhere in another store and swap it with this one.

I love it!! Works very well for me... I had one before & it seemed to last forever... It's my favorite brand because it really is the best kind of recliner.

Salesperson was very knowledgeable and helpful at showroom. A delight to work with. Delivery guys were very friendly and efficient. Would definitely go back.

Purchase process was comfortable. Price too high. Delivery took way too long. Delivery persons were very good. Product poorly made and lacks comfort. Manual reclining mechanism very heavy to operate. Do not recommend at all. Would not go back.

I took the seat of my recliner in to be repaired near the end of February. Two weeks later I get a notice in the mail saying they couldn't contact me because my phone number was wrong. I told them when I called to set up the repair my new number. After I got the letter I called them back the next day of business. I approved the new piece of foam for my chair so that they could go ahead and order it, this was mid March. In May having not heard from them since March, I called to find out about my chair. The man who answered said the part had just been approved to be purchased in May. He said it would take several weeks to get this piece of foam. I finally today got my chair back and it's June 29th. Needless to say their customer service in the repair shop is horrible.

We've had La-Z-Boy at home for 33 years and before that also in my parents’ home. Our other recliners were stained and smelled so we needed new ones. We had our delivery and everything was installed and being used now but the delivery portion was not so smooth. They asked me if I wanted to have everything at one time and I asked what they mean. They said, “Well, the armrest wouldn’t come at the same time that the furniture was ready.” So I said, “Well, let’s wait for all of it to be delivered at the same time. I don’t want to use the furniture without the armrest.”

I am extremely satisfied with my new sofa. The salesperson at the store was helpful and professional.

Great all around: personable service, quick response, easy check out, great product, super delivery. Felt sorry for the delivery men. The back of the truck did not a lift to the ground and the man had to lift the heavy chair down from fairly high up. They need a better truck.

We were shopping for a power lift chair for our elderly father. He can be slow and stubborn. The woman who helped us was patient, gentle, and really helped him pick the chair that met his needs. There was no pressure and no attempt to sell him the most expensive item. She spent as much time as HE needed, rather than pushing for the sale.

Completely satisfied with our purchase of a La-Z-Boy recliner sofa and La-Z-Boy recliner rocker. Definitely enjoying the comfort of them. Our experience with the Notre Dame Boys in Sudbury, Ontario was fantastic. Would recommend them to a friend anytime.

I recently purchased a sofa chair and a half from La-Z-Boy. Two sales reps had me test out different chairs, and couches and I ended up picking out one I liked. They handled all the details and it was good to go. I paid for it and the furniture was delivered at the end of the week.

I've owned La-Z-Boy furniture for 25 plus years. I love the product quality and I'm very satisfied with its cost. I got a recliner and sofa from them and the sales reps were pleasant and informative. The delivery team was easy to direct and they did exactly what we had asked them to do and more.

I would definitely recommend La-Z-Boy. The staff is very friendly and not too pushy. Our furniture arrived on time and delivery people were polite. I will be going back, to buy a sofa bed in the future.

There were a lot of people talking to me about how La-Z-Boy is a good company to deal with. When we went to their showroom, their sales reps were not pushy at all. They left us alone while we decided to look and had any questions answered at our convenience. In fact, that was a big reason we bought from La-Z-Boy. We had our furniture delivered and it was the best delivery we've ever had. We could track and know exactly where the truck was and I could plan my day accordingly. We love our furniture - its quality is great. Our experience from the salespeople to the final delivery was not painful. Everything was top-notch.

I would like to nominate Adele as the best design consultant of the year. I purchased a rocker/recliner as a gift for my daughter having her first baby. After I picked one model, I had second thoughts and called Adele telling her my concerns. She was so kind and invited me to come back to the store so we could find something else. We did find another one that addressed all my concerns and my daughter was so happy with her gift. Thank you, Adele.

Very please with the chair and the great service I received at this store.

I wanted to change my living room and buy my husband one of the recliners. So I went to La-Z-Boy and had a very nice designer help me design my room. After we started talking to her, it got better and better and I ended up purchasing a set of items from them. We had everything delivered but one of my chairs is not usable. So they sent somebody to check it out but he said it wasn’t his job to fix it but he'd call customer service and have somebody call me. I haven’t heard from anybody since then, but overall, it was a positive experience. We really like the furniture and the people who helped us at the store but I wish the delivery would have been faster. They said it'll take six weeks but it took almost ten weeks and it was just inconvenient.

I have a La-Z-Boy sleeper sofa that needs a new spring mechanism, confirmed by a technician on 5/28/16. Despite the fact that the technician tried to explain the TWO-STEP process of delivery and installation, I was not fully cognizant that it is a TWO-STEP process. On Tuesday, 6/21, I received a voice mail message that the mechanism was ready for delivery. I returned the call 2 hours later and got a recording. After waiting 26 hours, and receiving no call back, I called customer care. The rep tried to call the warehouse, but could not get through. She sent an e-mail to the warehouse, asking someone to contact me.

A few years ago, I've bought some pieces and recently, purchased a lift chair from La-Z-Boy after wearing out an old chair. Because of my weight and size, I've done damage to chairs. It's still under warranty and the people haven't got back to me about coming out to fix it. Other than that, I have not had any disappointments with it.

Great experience, great product. We are very happy and would strongly recommend shopping at La-Z-Boy.

We purchased a Leighton style sofa with the upgraded, "stiff" cushion. I have spinal issues and require a stiff cushion with great support. We were told that this upgraded foam cushion was the stiffest cushion with the most support they carried. We sat on the sample in the store for a short period of time and it seemed okay. Upon receiving the sofa (Feb.2016) we realized that the longer you sat on the cushion the more you sank, cancelling out any support and causing me back pain and nerve issues. If two people are sitting side by side it's even worse, you end up sinking in towards each other. Fine if you're married, not so much if you're not.

We were greeted with warmth by a knowledgeable person, Susan. She understood what we wanted and did not nagger us. Thanks to these tips from her. We were able to get 2 sofas with recliners to replace 24-year old La-Z-Boy furniture. We are still pleased with the new ones.

I recently purchased a new sofa, love seat and chair from La-Z-Boy as our other furniture was old. The sales reps were very good. They were knowledgeable, friendly, and helpful but not pushy. The furniture has been delivered and the delivery team was on time, considerate, clean and quick. Everything was great.

In regards to the salesperson, he was great, very professional, courteous, respectful, and listened to what I wanted and was knowledgeable. The drivers delivered my chair early and were respectful and quiet.

I bought a leather recliner 3 years ago and the leather is almost worn off in 6 places. I owned a fabric La-Z-Boy recliner before and it lasted 25 years so we decided to spend the money on a new leather one. Very disappointed to say the least. It doesn't get mistreated and has been protected, so I think the quality of the leather is not all it is cracked to be. I don't expect it last forever, but it is an eye sore.

Purchased a recliner on 12-23-15 from Choice Furniture. On 5-20-16 I returned the chair to Choice Furniture due to the reclining mechanism being broken. On 5-27-16 I was advised by Choice Furniture that the La-Z-Boy representative stated the chair was broken from abuse and jumping in it. I am 59 years old and the only one that uses the chair and at my age I don't jump in chairs! On 5-27-16 I contacted La-Z-Boy and was told the chair was being repaired and would be returned to me. Today is 6-22-16 and I have yet to hear back from Choice Furniture or La-Z-Boy concerning the repair of the chair. If I had known La-Z- Boy had this quality of customer service I would have purchased a different brand of chair. In closing I am really offended that the La-Z-Boy representative would insinuate that I abuse or jump on my furniture. I really expected better quality and service from La-Z-Boy.

From selection of recliners to delivery, completely hassle free. Thanks.

I purchased 3 recliners and a sofa last year. In February I phoned in a complaint on the fabrics used on two of the recliners. They were pilling badly. They also were becoming quite uncomfortable to sit in. We are sinking to the supports in the seat of the chairs. To their credit they did send someone out within a few weeks. The service person said things would have to be ordered and they would get back to us but the pilling of the fabric is what it is and we should shave off the pills!

We were redecorating and wound up spending a lot of money with La-Z-Boy but we're really enjoying it. The delivery staff were awesome, careful and smart.

My wife and I were talking recently, and she suggested to me that we needed to replace the carpeting in our condo and purchase furniture at the same time, and I agreed to her plan. We have bought some items, a piece or two, from La-Z-Boy in the past, but this is the first major purchase that we've done from them. We went to the La-Z-Boy store in Canton and the staff took care of us right away. Their help was great. We sat there with the salesperson and he suggested that we buy other items that will go great with what my wife was buying. Then one thing led to another, and before we knew it, we had bought a sofa, a recliner, a chair, an ottoman, and accessories. It was wonderful.

I was checking the stores and looking for a recliner, and I'd seen that La-Z-Boy had the set. So instead of buying a recliner, I bought the set because I wanted the couch and loveseat, and the chair and ottoman. The sales rep asked me what I was looking for, and once I'd seen the fabric and what it had, I knew what I was looking for. I love the quality of the furniture. The only thing that I have complaints on is you only get one of the little pillows for the chair. I thought it came with two because I know the sofa comes with two, and I was gonna order two more because you could only order them in a set for the two little arm pillows.

From beginning to end, it was a marvelous experience. The woman who assisted me when I entered was friendly and welcoming, and allowed me free rein to wander about the store at my leisure. I didn't feel smothered or pressured, which encouraged me to buy a pair of recliners. The delivery men went above and beyond to remove my old furnishings that I was replacing and they were incredibly polite and courteous! Absolutely a five-star experience from beginning to end.

2 out of 4 tables damaged. Awaiting replacements. This has been an inconvenience. Staff apologetic. Design staff were great with staging furniture and helping with decorating.

Salesperson lied to me that the recliner was in stock and after a few minutes when the payment was made she informed that it out of stock. She said she was inexperienced and goofed up. When I asked her to cancel the order immediately, she said she cannot refund full amount because she has take out restocking fee. So we were forced to buy the floor piece.

I can't begin to express how frustrated I am with La-Z-Boy Furniture Store in Santa Rosa, CA. My elderly mother (87) and I selected a new couch and chair to replace her 40 year old furniture set and we were so excited. We chose La-Z-Boy because they were one of the first companies that were supposed to stop using materials containing fire retardant. After a couple of visits, we selected a "Natalie" sofa and chair in a soft green fabric.

We feel very good about our La-Z-Boy furniture. It's not all here yet but we're waiting for the rest because it needed a different kind of fabric. Their sales rep was very helpful. She really worked hard to get us what we were looking for. When they delivered the furniture, there was one part of it that wasn’t sewn correctly and it showed the stuffing from the inside. A man came out and fixed it, and he did a really good job.

We're moving to a new house and so we purchased a chair, ottoman, a power sofa, and chair & a half from La-Z-Boy. I worked with our decorator most of the time and we had talked about where she would target, and so she ended up going to La-Z-Boy. She was the one that worked with La-Z-Boy quite a bit of the time and then at the end of the day, I worked with them to get the right deal that I needed. It was delivered to us and it went just fine. The ironic thing is I haven't actually been in the house yet but it looks good in pictures. It was a very good experience.

My butt was hitting the springs too much and it was uncomfortable so I decided to get some new furniture. The La-Z-Boy salespeople were wonderful. They were great, very polite and very professional. As we walked through the door, they greeted us. They asked us what exactly we were looking for. They were very helpful with the sales transactions and when we tried to get a 16-month financing. They walked us through everything and they gave us a discount, too. They scheduled the delivery of our purchases and we got them on time. I love our furniture and they're very good so far quality-wise. I wouldn’t mind going to La-Z-Boy again.

Approximately 19 months after buying this faux La-Z-Boy furniture it's started peeling and separating all over, even in the seams of the furniture. I contacted the La-Z-Boy furniture galleries by email with pictures of the defect and they responded the next day stating my 12-month warranty had ended, they were sorry but could not do anything about it. The furniture continues to peel and separate. I recently contacted the La-Z-Boy customer care and they offered me $350 to be applied to new La-Z-Boy furniture and that they would pick up my defective furniture from my home. This offer was an insult. Do not purchase faux leather La-Z-Boy furniture!

Bug arrived with the recliner 02Jun2016. I reported this event. A case # exists... you can locate it. I just killed the bug!! When I did the survey and when I responded online I asked to be contacted. I guess no one cares and no one knows how to apologize at La-Z-Boy. A secondary criticism was sent to you by e-mail and no one bothered to follow through on that.

I needed new furniture and La-Z-Boy is close by. We had gone to some other furniture stores and decided to stop in there. We liked what we saw so I decided to get a sofa and some recliners there. The sales representative and designer were very friendly and helpful. We had taken our measurements of the room and the designer put it on the computer and showed us what sizes would be best. I’m very satisfied with it. Our interaction with the delivery team was fine and they said that they would call on their way but they didn’t. I was glad that I happened to be home then since they ended up coming two hours earlier than the scheduled time. Other than that, they were helpful. The furniture is comfortable and it seems to be fine.

I just bought a house so I needed new furniture. I walked around La-Z-Boy's showroom, picked out a couch, went up to the rep and said I wanted to buy it. I scheduled delivery and they were actually early. I love its quality and that it's less expensive than some of the recliners in that showroom.

I have two issues. First I have two older La-Z-Boy's that have padding going bad. I contacted customer service and was told they no longer make the chair and therefore they can't supply me with replacement padding. I took one of the chairs to a local foam company and they re-did the foam but made it so firm. It was as uncomfortable as the old foam. I bought a new La-Z-Boy, and surprise, my old chair was still being sold. First, the cushioning in the new chair is flat, so that has to be serviced, which is a six week wait.

My husband and I had purchased a La-Z-Boy before. I told the rep that I’m not buying anything that day. He's very nice and he wasn’t pushy. He was very amenable to anything that I had as far as ideas. He just let me lead the way and I ended up buying a chair. It was delivered on a rainy Sunday and the guys that came in were great. I was extremely happy that the chair came with a plastic and they took it off. Then they moved my husband’s big La-Z-Boy into the basement for me and they put it together again. They were very efficient and I tipped them very nicely. It’s a very good experience.

ASTOR Power Recliner - Delivery was great. Painless. Chair is doing okay after 2 months. Notice that it is starting to squeak and groan. Hope that does not worsen. Want it to be quiet. It is a better fit than my old recliner, it actually fits me, which is great. So far, so good.

The sectional that we had was worn out, so we had to get something new. The rep at La-Z-Boy was very helpful and gave us all the options so that we were able to decide on what we wanted. There wasn’t any pressure so it was a nice experience. We received our sectional on time. However, the gentlemen that came did have an issue with English since they didn’t speak the language very well but other than that, there weren't any problems. So far the quality of the sectional has been great and we're enjoying it. It has a motorized leg where I put my feet up without having to do anything. It is a nice feature that we didn’t have on the previous sectional that we had. We had to apply for a credit line for the purchase, but there wasn’t any issue with that.

I was told by the Champaign, IL office "due to policy I am unable to receive a new chair" and my only option is to have a part replaced. The BIG problem with this is that I don't have the chair I ordered. I ordered it for our babies' nursery back in February. I've been sent three chairs now. First one was the wrong chair, second one came with a big scratch on the left arm, the third one came with a long vertical scratch on the right arm. None of this is the paying customers fault. I spent almost $1,000 on a chair back in February.

My full sleeper/couch was attempted to be delivered on Saturday June 11th. While trying to bring the couch in, the delivery people got it wedged in the staircase and damaged my walls (which were just refinished and painted - pictures attached) as well as the couch. Now La-Z-Boy wants me to take the damaged couch and let them repair it in 4-6 weeks. On top of that the delivery person's brother is contacting me asking to repair the walls in my house. What kind of customer service is this!!? My house got damaged, I do not have furniture and I am being asked to take it anyway so it can be repaired in the future!!! I would never recommend La-Z-Boy again.

I paid over $1,500 for a chair less than a year ago, because I have problems with my back. It worked for a few months but now it seems the cushioning in the lower back, where the lumbar support is, has fallen lower and I was told there is nothing they can do because it has a lumbar support. I will never purchase another La-Z-Boy product again and will not recommend them.

Sales was wonderful. A couple of days after delivery, one side of power Loveseat recliner quit working properly. I called the store for service. They said that was the way it was supposed to work. Upon closing I have to kick the closing mechanism back in place. I called for service again about a week later. The service person was belittling to me. He said it was working properly and if he took it to the shop, they would keep it a couple of days and send it back without doing anything to it. The other side works perfectly. I don't have to kick it. At 68 years old I don't think this is proper. They are taking advantage of me. I asked them to replace the one mechanism and was refused. My customer code is **.

I purchased a chair in March for my dad. The chair was never picked up. He never left the hospital. I called for a refund and explained the situation. I was told I would be issued a refund under the circumstances. I was not refunded the full purchase price. I was not told I would not receive a full refund. My dad passed away yesterday. The right thing to do would be to refund the entire purchase price.

We purchased two power recliners from La-Z-Boy recently. One was bought by my sons and for the other one, we were the ones who went to the store. My husband got out of the hospital and we needed a place for him to lie down on or recline on downstairs. We bought one and put it downstairs and one for upstairs. So far, my husband hasn't complained and I have no problem with it too.

We wanted different furniture. We bought a sofa, a love seat and a recliner from La-Z-Boy, and so far, the quality is good. Their sales rep was good as well. We had a great and painless experience.

I would also like to warn others about the warranty sales pitch. We were also turned down after only owning our recliner for a year and two months. They really know how to sell the warranty. "Essentially EVERYTHING is covered. You can't go wrong," etc. We are VERY careful and clean when it comes to our furniture. One problem and we hope to count on our amazing warranty... but, no. Our sales consultant was very friendly but obviously was not educated on the service programs offered. $198.00 down the drain. We are building a new home and hoped to use our credit with La-Z-Boy for new furniture. We will be shopping elsewhere.

When you think of Lay-Z-Boy you think of recliners. It's true the mechanisms in the chair are excellent. However, there are a few things to be aware of when purchasing there. The upholstery policy does not allow for matching, not even close. There is even a piece on my sofa that is upside down. Once the item is paid for it is your problem no matter how bad it looks. They take no responsibility to provide you with a quality upholstery product.

Bought a sectional from them and it had a scratch on the leather on the back which you could not see at the store because it was against the wall. I called La-Z-Boy for 3 weeks and nobody would return my calls. Finally I called corporate and the manager called and refused to repair the sectional. He told me I should've inspected the sectional at the store just as I look at used cars. I find this to be horrible customer service!! The salesperson who sold me the sectional told me that he would repair anything that was wrong with it. Totally unprofessional. I will not be buying from them again! Buyer beware!

I recently bought an expensive power recliner from La-Z-Boy store in Havelock NC. It turns out that chair did not feel good to me. Based on the reviews I had read on La-Z-Boy experiences, I expected very little cooperation from them. But I couldn't have been happier with the way they treated me. Thanks to Stephanie and Patty. I will continue to do business with them.

While my experience with the associate in the store was pleasant, the sectional that I purchased has a smell that is making me and my family sick. I have a rash on my back from sitting on the sofa and headaches from the odor. We have someone coming this week to "verify" the odor. It's not a "new couch smell" and I didn't pay nor request the fabric protector. The couch is a beauty, and I spent more than $2000 on it, but I need it out of my house asap. I'm hoping the return process goes smoothly.

I've had La-Z-Boy for 5 years and am very satisfied with them. One of the furniture broke and I called their service place in Michigan and it was an outstanding and incredible service. The lady I talked to was fantastic. They sent me the parts and I did the repair myself. Recently I purchased a power recliner and sofa which I had delivered. Everything went smooth with the delivery team and the quality of the furniture is very good. I’d definitely come back again.

Wonderful experience with salesperson and the delivery was smooth. Have purchased furniture before from store and would definitely do it again. Very, very pleased!

I needed new recliners. The sales reps were very patient and informative. They answered my questions well and followed up on the sale. The delivery peoper were fantastic. They were very professional, courteous, and made sure they didn't tear anything up and that we were happy before they left. The recliners are great. I have no issues at all and I've been happy with them.

We've had furniture from La-Z-Boy for about 15 years and we recently purchased power recliners from them. We had a recliner that would have cost more to fix it than to replace it. Everything worked fine with their sales reps, and they had to order the recliner because of the color and the style. I had it delivered and the team who handled that was very good. So far, we're very happy with the quality of our purchase. In comparison with the cost, I think it was a little bit more but we got the warranty on it, so I like that fact.

We bought some furniture from La-Z-Boy and the quality is excellent. The sales people and sales manager had knowledge of the detailed engineering of the recliners. They were quite impressive.

Purchased a new Rocker Recliner to replace a 30 year old model that was finally ready to retire. Overall, I love the new chair, but after about 3 weeks I found one arm rest had a very noticeable lump of padding. Upon closer inspection I found the fabric was not secured to the frame by the seat, resulting in an open pocket. I had purchased the extended warranty/protection plan, and felt good about calling customer service about this defect. Unfortunately, it has taken a month to get a tech out, as apparently there are few guys who service large areas. No problem, I can understand that.

My experience with La-Z-Boy went very smoothly. I’m very pleased with it. I would definitely recommend La-Z-Boy to family and friends. My family has always been like, “Buy something cheap just so it fits in there,” and then I replace it in a few years. So I was looking for something that was not disposable. The reps of La-Z-Boy were very helpful. The commercials with Brooke Shields are so funny that I never really listened that carefully apparently because I was surprised to find out about the consultant that comes to the homes to help customers figure out what, where and all. I’m 5’ 6” and my husband and I had a power recliner sectional sofa, and I was always lost in that and I was slumped down. I never really fit it so the sales person of La-Z-Boy was really helpful in showing me recliners that I actually fit into comfortably. I got my furniture delivered and the delivery team of La-Z-Boy was very punctual and friendly. They were really good and they hooked up the recliner for me, showed me how to use all the buttons.

My salesperson, Ann, was a great help to me. She offered suggestions and help without being pushy. I would definitely go back to this store to purchase any other furniture I needed.

Scheduling the delivery was kind of confusing. I got a call two days ago saying the furniture was ready and I just needed to schedule a time. And then when we called them back, they said it wasn’t ready and that it wouldn't be ready until next week. They told us it would be a four to five-week window, but it's probably gonna be six or seven. Other than that, the La-Z-Boy representative was great and went above and beyond. He was moving stuff around the showroom and trying to show us different options and things of that nature.

I just purchased a new leather sofa, love seat and recliner from La-Z-Boy and the quality of the leather is absolutely terrible on the sofa and love seat. When I spend several thousands of dollars on furniture, I expect to receive quality items. I've had these items for less than 3 months and we don't even use them for our primary seating in our home. The dye is rubbing off on several areas on the sofa and the leather on the love seat has a cracked look (I think the love seat has been sat on twice). I already have to deal with repairs on the sofa and now need to address the love seat. I am so disappointed and frankly quite upset. La-Z-Boy, you have seriously let down a customer. I will never buy your products again. I am truly sick over spending so much money to receive crappy products. It's a shame.

I was redoing my living room, so I decided to buy some new stuff. The sales reps at La-Z-Boy were very nice, friendly, helpful and willing to go above and beyond. However, I was not happy with the way it was delivered. They called me the day before and told me they would be here between 1:30 and 3:30, and I said that it would be fine. I had an injury last year and I go to physical therapy three days a week. I go in the morning, so the delivery needed to be in the afternoon. The next morning, they called me and said that they had a cancellation and were going to come between 10:30 and 11:00. I told them it's okay as long as it's not earlier than 10:30 because I have physical therapy, and a woman said that it's not a problem.

I wanted something new because I've been here a long time and I didn’t buy myself anything since my husband died. I thought I'm gonna treat myself to something I liked, so I went over to La-Z-Boy and looked. There were two girls there and they were very nice. I got a loveseat, a two-seater, and a lounge chair. There was a problem with a leg on my chair, and I called and they're sending a technician out on the 30th to look at it. But so far, I like the quality very much. I love it and I would buy something else too.

The chair was purchased a week ago. It is impossible to sit in as the chair seat tilts forward when sitting upright. The store says no returns, no repairs. They said "we inspected it right out of the sealed box and signed that it was ok. We inspected for tears, rips, stains, etc." The chair was assembled at home... too late to refuse.

Purchased this chair to have added height for help exiting the chair...due to stress on my knees. It is very helpful and comfortable. Also, the extra room in the seat is helpful for the two mini-doxies that love to lay in the chair with me. When the footrest is in the "up" position, it gives them a great play area.

We've had La-Z-Boy furniture in our house for 20 years now. We recently purchased a sectional and a recliner from them, and their sales reps were great. We'd recommend them.

A very good lady helped us at the La-Z-Boy Grand Rapids store. Her personality and the time that she took with us persuaded us into buying some recliners from La-Z-Boy. Two very nice gentlemen were out delivering from Chicago, coming to the store, and they swung by and dropped our two chairs off, and set them up. The quality is good. The only thing that we noticed was right at the top of the chairs, there's like two little ears setting out, and there’s no fabric in them. My wife made a comment about it, but to me, it's fine and I don’t think it’s anything serious. We don’t know if that was the design because we didn’t get the standard material. We got a special material that we paid extra for to match our other furniture.

For the most part our experience was a good one. The delivery people had a difficult time getting the furniture into our home & left a one inch scratch on the back cushion of the couch. To La-Z-Boy's credit after I called, they sent a repairman to assess the damage and to make an appointment to return to repair it. When he returned he was able to make the blemish a little less noticeable. Kudos to Bob the repairman and Angel at the Newington, CT store!

Went to look at furniture in a corporate store in PA. Although we wanted to order a sectional for a home in Maine, we weren't going to be able to do it from that location. The store manager contacted a furniture store in Maine (not a La-Z-Boy corporate store) that sells some La-Z-Boy items, and was able to handle the purchase for us with that store. The sectional came. We love it, and everything about the purchasing experience!

It was time to purchase new furniture after 20-25 years so I purchased a couple of power chair and other items from La-Z-Boy. The sales rep was very nice. She recommended to have a designer come to my house, check it out and give me some ideas because that was my first dilemma. My first reaction was no, I didn’t want to waste their time. They sent somebody and we talked about it. They were really nice and really good people.

Lynn’s got a bad back, and if she reclines, she needs something electric, and La-Z-Boy was perfect to have something like that. The couch of La-Z-Boy was very comfortable. It cost a lot of money but everything else was absolutely perfect. However, I haven't gotten it yet because they had to build it. It's hard to have the exact thing that she liked, but it was wonderful that La-Z-Boy could make it in such a short time. Plus, every single one at the store was wonderful. They answered everything we threw at them and came up with ideas that were pretty cool. I'm gonna go shop in there again pretty soon.

Seth was our Customer Rep and he was great in helping us find the right chair for our body size and room space. We are happy with our chairs and would recommend anyone looking for quality furniture with a company that stands behind their products and wants to help you find the right product to go no further. La-Z-Boy is the best.

We made our second purchase from La-Z-Boy when our upstairs furniture got old, and everything was great. We knew what we wanted when we went in. When we found it, the sales rep gave us the best deal we could get. I went and picked up our furniture myself with my truck, and since they had a nice, big warehouse, I just backed up and they took care of it. La-Z-Boy is really good that’s why I went back. They have a good product. In fact, I’ve recommended them to a lot of people and a lot of my friends have La-Z-Boys.

I had been into the La-Z-Boy store several times and always dealt with the same person, Heather. She was very helpful even though I kept going back and forth between what I wanted as opposed to what would fit into the space that I had. I ended up leaving each time with nothing to think about it. And then, Heather called out of the blue and said that they were having a private sale-type deal. So I made an appointment, came in, and I ended up getting the same set that I had been looking at. But instead of getting it in a sectional, I got it in a sofa and a loveseat. I had no problems at all.

Great service and delivery. My chair is fabulous.

We are extremely satisfied with Malcolm at the La-Z-Boy at the Polaris store in Columbus Ohio. Unfortunately, my mom's chair started making a stuck/thud noise when she was reclining & the wires on her remote were frayed. We called for service at the beginning of May. The first available opening was 6/21... This is unacceptable. It was a brand new chair. I called Malcolm & he got me an earlier service date but it was when we were going to be gone for my mother's 73rd birthday. Now her chair is broken even more & now the foot rest doesn't go down all the way. I think you should just bring her a new chair. This one seems to be a lemon. I do not want to have issues with this chair forever. Thank you.

I had a great experience shopping and purchasing furniture from La-Z-Boy. Ron was very helpful with plotting out the room and size of the furniture. He also helped with the colors so we could see what it would look like. The delivery staff was professional and did a nice job setting up the room. Overall it was a great experience and I would recommend to a friend.

Awesome experience. Designer was awesome and delivery was super fast and early.

Ordered an expensive leather recliner on April 30 which was promptly delivered the following week, however it was broken. I immediately called the store and was told that I need to go through 'comfort care'. I immediately called 'comfort care' and was told that exchanging it for a non-defective recliner was not an option, that a technician would need to look at it for a possible repair. First available appointment is June 2nd!! Technician would call the day before and 1/2 hr before to confirm. So I have a $2300 broken chair until then?? Really? Appointment scheduled for 8:50 am-10:50 am on June 2nd so I took the morning off from work to be available. 1:45 pm, no technician, no call 1/2 hour before arrival as indicated. 4 calls to 'comfort care' and still no technician and still with a brand new broken recliner and a lost day at work (not a half day as I had requested).

My delivery man notified me as to when their arrival would be for verification of my La-Z-Boy delivery. They were prompt and set up my Reclina rocker exactly where I requested it. I am very satisfied with both my delivery setup and the professionalism of the men who delivered it. Thank you LA-Z-BOY.

I called La-Z-Boy about what theirs is made of and the service rep was very rude. When I asked for a supervisor or manager she would not let me talk to them. This makes me feel bad about La-Z-Boy service and their product. Very ill feeling about La-Z.

I had flood in the basement so we had to purchase new furniture. Interactions with the La-Z-Boy sales reps were always positive. The quality of the furniture is good.

We ordered 2 couches... Was told about 7 weeks to deliver. 3 weeks later I was called with the great news they would be delivered the next week. Excellent service. Couches are very well made... We are extremely happy and will recommend La-Z-Boy to everyone we know!!

I am very pleased with the pieces I chose. McKenna was my consultant.

The staff was helpful and knowledgeable in all aspects of the chair and warranties. If you're gonna buy a recliner then go to La-Z-Boy.

We have been putting off buying new furniture for quite some time. While at La-Z-Boy for my mother, I spied the couch and chairs that we fell in love with. Now that we have them in our living room, we love the couch and chairs more. The staff at the store were attentive, but not pushy. Deliverymen could not have been nicer. All in all, a very pleasant experience.

Our experience was excellent from beginning to end. Our salesperson Anne-Marie ** was so helpful! We selected beautiful furniture with her guidance. Everything came earlier than expected and in perfect condition. It looks gorgeous! The quality, comfort, and styling leaves us completely satisfied. We will shop with you again for sure!

Love, love, love our new recliners! Stylish - not your grandpa's big, overstuffed versions.