La-Z-Boy Furniture Galleries Reviews

We had a great experience with La-Z-Boy and we'd definitely recommend them. Everybody was wonderful - from the servicemen all the way to the sales people coming from the showroom. Moreover, the quality of the products was also excellent.

I am extremely disappointed with the purchase of a reclining sofa and love seat. After owning the products for less than three months, the padding on the seat of the couches is getting folded under itself and extremely uncomfortable to sit on. We had a service call for it and we were told there isn't anything that can be done. It will happen because that is how the couches were made. It is very disappointing that the products you make are designed to do this and can't hold up for longer than a few months. I will not recommend your products to anyone.

I did write a very nice letter to the manager of La-Z-Boy because they were wonderful to me. The gentleman who helped us was very tolerant. He took a lot of time with us because we just couldn't figure out. Then we got the couches home and they were awful - they do not fit into our house. I called La-Z-Boy and the manager said that we go back to them and pick two new couches, so we did. They then picked up the first couches in our home. We got the replacement couches and I'm thrilled with it.

My wonderful wife purchased me a La-Z-Boy reclining chair for my birthday and it was delivered on October 6th. The chair is very uncomfortable and I sent an E-mail to the store and to corporate on the 7th of October with no replies. I complained to the regional manager and was told that there was no recourse. The chair is considered to be a custom order only because we wanted a color that they did not have on the showroom floor.

My spouse was a La-Z-Boy fan. There was a sale going on and they had a sofa that was the right size for our space that we were really interested in how it operated. We looked at two different sofa styles. We talked about what was important in each one whether those styles were longstanding or whether they were more trendy, and we tend to be a bit conservative so we settled on a conservative style. We love it. We have a motorized sofa with two recliners, one on each end that works perfectly. It has sufficient back support, lumbar support which was important to me. The mechanical working is easily understood, easy to get to and works like a dream. We've had to reschedule three times because the renovation in the dining and living area was not yet complete but they've been incredible about rearranging schedules and rearranging deliveries and just have been really above and beyond in the customer service area. It was outstanding.

We had an absolutely fantastic experience with the sales rep of La-Z-Boy. The lady who was doing the scheduling for the delivery was excellent as well. Not to mention, we love the quality of the furniture. Plus, it didn’t take all that long. We were happy with that phase of it. The color was everything we expected they said it would be. We especially like the idea that they have this warranty thing where if there was a problem, we need to take it back to get it fixed. They do that and other stores don’t. It was very good and we'd recommend them.

This is my third La-Z-Boy. I had exactly the same chairs. The second one I bought wore out after 11 years. I know it's a good quality that's why I bought it for $1,000. I could have one somewhere at $300 and get rid of it in two years. The sales representative was a very good young lady who treated me very well. She's very knowledgeable and went through everything with me. I've had a very good and casual experience with them. I was more than happy with the service I got and the chair that I purchased.

We just purchased a La-Z-Boy Mackenzie sofa yesterday from Millers Furniture in Claflin, KS. We bought a La-Z-Boy because of the excellent reputation of La-Z-Boy. After reading the reviews I am wondering if we made a mistake. I guess time will tell. It sounds as if the quality isn't the same as it was years ago... Sure hope we don't regret this purchase. Glad we bought an additional warranty just in case.

On June 3 2015 I called customer service in Buford Georgia and spoke to Carrie ** I wanted to have my old La-Z-Boy recliners (2) redone and cover. She ordered the back form and cushions for chairs. I paid at that time. On July 30 Carrie informed me they were there and I needed to make appointment to bring chairs to their Buford warehouse. I made appointment for August 18 and she told me to drop off earlier if possible, so I took chairs on August 14 also she had the man there that was going to upholster the chairs.

My mom's furniture was worn out so we got her a new furniture from La-Z-Boy. Our interaction with the sales representative was wonderful. My wife and I went in and said that my mom was 81 years old; we were trying to get an idea of what to bring her to see. And she helped us out completely and had some great suggestions. So we brought my mom back in and they sent the designer out. She came up with a great plan and we bought it. The designer and salesperson were great. I’m very satisfied. They gave us exactly what we needed and they were very pleasant. I’m looking forward to getting the furniture.

There was a new store that showed up in Maple Grove so we decided to stop in. Then a little while later, they said that they had an in-home kind of a plan where they come in to see what will fit in our home. So we went along with that after we found out. I wonder if it's something that I can get out of easy, so we found some furniture that would accommodate that. Sabrina, the rep that came to the house was very thorough. She came up with a nice plan for my living room and I'm going to follow it. Although, our furniture is still in order and we don't have any scheduled delivery yet. She said 6-8 weeks and it's been about a month now. But I'd recommend La-Z-Boy Furniture Galleries - they have good service.

We've had La-Z-Boy over the last 15 years. It has been part of what I grew up with and what I've had in the past. When I purchased a new home, I decided to get new La-Z-Boy furniture. Their sales representatives at the gallery were very professional and pleasant to work with. They were helpful, courteous, and knowledgeable and everything was very well handled. Although I have not received my new furniture, I’m very happy with the experience. I don't anticipate any issues when I receive it.

Let me just start off by saying, we had such a horrible experience that I made this account just so I could warn others about it. Let's start with the fact that they sold us fabric protector without even asking us, assuming we needed it because we have a small child? Didn't catch it until after we left (when there was nothing we could do it about) because this was NEVER something we discussed with the sales rep, not once did we ask or did the sales rep ask us if we wanted it, so thanks for ripping us off with your snake oil.

The sales representative from La-Z-Boy was very helpful. We told her what we wanted and she showed us three or four things and we really liked the one that we got. The furniture seems great. Though, it was expensive but I'm coming from the perspective I didn't think the other furniture was bad. To schedule the delivery, I only called the warehouse and the guy there was helpful. The guys who delivered the furniture were good and quick also. They moved it wherever I wanted it and they answered any questions I had. Overall, everything went really well and I would definitely recommend La-Z-Boy.

LazBoy reviewed my claim and has satisfied it in every way. I am extremely happy with their response. Not only did they take care of my concerns, but did it in a fast and courteous way. Thank you LazBoy!

Purchasing a La-Z-Boy sofa was the worst decision we ever made. We had a very nice remote controlled recliner that was only a couple years old before it broke. We called customer service to get it fixed and had to pay up front to even have anyone come to look at it and tell us what was wrong. After a string of incidents (technician did not order right parts, right parts did not ship on time, new parts ordered also did not ship on time, new technician had different diagnosis) 4 months later we still do not have a functional couch in our living room. I am throwing it away, and getting a new couch. I will never make the mistake of buying anything from La-Z-Boy again.

6 weeks ago I bought a couch from La-Z-Boy in Vaughan, Ontario. The salesman, Kito, was going to charge me $400 more for the couch/mattress until I pointed out to him that the amount on the tag was $400 less. He consulted the Manager, Shirley, and she agreed to sell it to me for the price that was on the label. Several weeks later they delivered the couch but it came a cheaper mattress than the one I had paid for. I contacted the Manager and she acknowledged that this was their mistake and said she would arrange another delivery date. When she did not call back as promised, I attempted to call her back. I have now left her no less than 3 messages but she has not bothered to return any.

I'm moving to be near my kids in Columbus, and my living room set was massive so it's going into my son's new house and I had to get a new one. I was very impressed with the La-Z-Boy Boardman, OH store and their people. Every sales representative has been fantastic there. The first man who wrote stuff up was the most gracious, kind man I have ever had to wait on me. I told him about my husband's death because he asked why I was buying. He took over and when I got over emotional or nervous and was great. Everyone was great with my service dog. One woman even sat down on the floor and played with it for a while. The quality of the furniture, from what I've seen in the showroom before, was marvelous and the cost well worth it. The set that I ordered will not be in until mid November because I ordered special fabrics. They're professional, friendly, and trustworthy.

Based on La-Z-Boy response fabric that falls apart in four years is normal. My previous set was used 20 years and no problems. The appearance is embarrassing, I'll be replacing them soon, $2000 lesson learned. I have all receipts.

We've had La-Z-Boy furniture in our home for seven years. Recently we purchased a recliner and sofa from them because our old furniture got worn out. The sales rep was very helpful, polite, and nice. I had a good experience with her. My husband and I decided to get a La-Z-Boy electric recliner that fits each other because we're not getting any younger, and then also saw a couch that we liked. The whole experience was very nice and we certainly clicked with the salesperson. But we haven't received the new furniture yet because it's supposed to be delivered in 6-8 weeks and so far it's been two weeks. Overall our experience with La-Z-Boy was very pleasant and easy.

I am very disappointed with a purchase of the Mackenzie Sleeper sofa I made in May 2015. Every time you sit on it, it makes a loud noise. I called the Halifax store and reported it but the service rep thought it might be the cushions and said he would have them replaced. It is now Oct and to date no cushions and the noise is getting worst. I called the store today and they said La-Z-Boy will send them via UPS, but they didn't know when. Come on La-Z-Boy, you can provide better service, I did however purchase a sofa sleeper and two reclining chairs thirty years ago and they are still being used, but I guess they don't make them like they used to. I am very disappointed with the service both in the store and service to make it right. Doubt if I will ever recommend if buy La-Z-Boy again.

My son decided that at my age it would be a good idea to purchase a La-Z-Boy. Sales reps have been very nice, and the quality of the furniture is very good. I enjoy it. I love it, and it feels great.

Lay-z-boy came through and did the right thing to resolve my complaint and I thank them for listening to me.

We bought a new place and this is the first time I've bought La-Z-Boy. Their rep was very friendly, helpful and knowledgeable. We knew what we wanted and what to expect because our parents has had La-Z-Boy in the past. We've been happy with the quality. The experience was easy and fast throughout the whole process.

My experience in buying my chair was very good. The salesperson Sarah ** answered all my questions at the Farmers Branch/Dallas location. She also let me look at the underneath mechanism and construction of the chair. Delivery was on time and went smoothly and the delivery men installed the chair and removed my old chair and put it on the front curb, where I asked them to put it.

We decided we needed a new chair in our condo and made our first purchase with La-Z-Boy. The sales rep was excellent, very helpful and knowledgeable. I couldn't have been more satisfied. I haven't gotten the recliner yet, but from what I've seen, the quality is top notch and the cost is also very appropriate. Overall, my furniture experience with La-Z-Boy has been the best I've had in years.

We bought a new house and we have a living room that we needed to furnish. So we went around and we checked with Ethan Allen and some others and we were determined that La-Z-Boy was the most comfortable. The people at La-Z-Boy gallery were great. The director of design was involved in coming up to our house. Another staff was thoughtful as well. Scheduling the delivery and the furniture's quality were all good. We were happy all the way up to the point where we had the delivery. But after the delivery, we're angry with them.

I special ordered a power recliner. It took over 8 weeks to receive the chair. Within 1 month of use, the leg lift portion stopped working. During inspection of the underneath of the chair, I found a wire with no strain relief that was wrapped around one of the metal power lifts. This created the situation where every time the leg lift was engaged, the wire was pulled away from the transistor, which eventually led to the disconnection of the unit lifting the leg. After reporting the incident to the La-Z-Boy Gallery from which I purchased the chair, I had talk with a sub-contractor to schedule a repair. The sub-contractor did not have in stock the part necessary to fix my chair. Thus, it would be another month to 6 weeks to get the chair repaired. To date, I am waiting on the repairman. I filed a complaint at the La-Z-Boy website. I have yet to hear from the company.

The sofa and loveseat I got from La-Z-Boy was my first purchase from them. The sales representative was great, she was very helpful and everything was really straightforward. The quality of the items is very good, no problems. I recommend La-Z-Boy.

We had a large sectional and I was looking for something more comfortable than that as we wanted to open up the room to look nice. We got La-Z-Boy sofa and chair. Everybody at the gallery was very attentive. The designer came out to our home and was very personable, knowledgeable, and able to help greatly. The sales staff in the store was wonderful. The only thing is that I'm not happy with the furniture as I don't find it to be comfortable. I did test it in the store and thought it was comfortable. When at home, for whatever reason, I don't find it like that. The sofa is difficult to get in and out of and doesn't recline as much as I thought it would be. The chair is having back issue problem. Unfortunately, we missed the 3-day return deadline. But the customer service is outstanding so I am happy with the experience.

My first purchase with La-Z-Boy was for two recliners. Their store staff was great and wonderful, but I'm not really happy with the quality of their recliners. I thought La-Z-Boy would have a great product, but I'm disappointed in the custom orders we received. They're squeaky when I sit on them. The tucking and the stuff around the back are not nice looking. Also I don't think they did a very good job with the fabric that they rolled under in several places of the recliner. It's running and there are lumps in places. The fabric runs nicely and straightly through the grain in some places but on the opposite chair, it runs more on an angle. It stands out since it's woven fabric with no pattern. That's why quality-wise, I would not recommend La-Z-Boy.

I recently got a recliner from La-Z-Boy and I like it so far. It's very comfortable, nice, and it was all was very convenient. I just went up to their store and they had what I wanted, so I ordered it and they delivered it within a week. Their sales representative was very friendly and helpful. I just gave her a general idea of what I wanted, she showed me to the chairs and within 45 minutes I was out of the door. She took care of everything really quick. And the delivery guys were great, they came in, made sure it was working and got it done fast. It was my first purchase with La-Z-Boy and it was a very positive experience. Recommended!

We had a leather recliner from La-Z-Boy for about four years and it broke. When I would vacuum, I'd have to move it and I probably didn't move it in the proper way. So one time my husband sat down on the springs and he went, "Boing!" We had to pitch it and got another one that's made of a different material immediately. When we talked to the sales rep, I thought she was a bit pushy. But my husband liked her. He was happy and satisfied. It's his recliner so for him, it went well. He likes this new one better. Hopefully, this one will last longer.

We purchased two recliner love seats and two recliners from La-Z-Boy on 12/31/2014. We also paid extra for the extended 3-year service and lifetime warranty. The recliners were delivered in February 2015. After sitting in them we quickly noticed the reclining mechanism was malfunctioning. When reclining, the backrest does not provide any support causing the recliner to fully recline back. The models in the store did not do this nor did the love seats we ordered, which work fine. We reported this issue very quickly and have been given the runaround by Sandra ** at customer service ever since. The process has been to call customer service who then orders parts. The parts take approximately 1 month to be delivered. Once they are delivered we call back and then a technician is scheduled which takes approximately another month to come out.

I called to have some work completed on a La-Z-Boy recliner we purchased some time ago. After paying $211.00 we have had nothing but trouble with the customer service branch located in Lewisville, SC. It's a matter of getting the right spring to fix the chair. We have had technicians out on four different occasions and they still can not fix my chair. Now please remember, myself or my Wife need to take off work for the tech to arrive. We both have had to take off work on these four different occasions and now a fifth time to hopefully get it right.

La-Z-Boy should be ashamed of themselves. My latest purchase (I purchased 5 chairs/sofas over the years) was a leather recliner. I received shipment in April of this year. I detected a flaw in the arm rest and called their customer support. They set up a visit for a technician which took a month. He came out and verified that there was a defect and had to order a part. After almost 2 months, the part arrived. I called customer support and let them know that the color did not match. They said that a technician would have to be dispatched. After 2 weeks, a technician came and verified that the color did not match and that they had to order the part again. After almost 6 weeks, the part arrived. The color again did not match. I called customer services and they request that I send them pictures.

We got what we wanted from La-Z-Boy. It's a comfortable chair and very good. My back doesn't hurt anymore. The old recliner that I had was falling apart and hurt my back if I sat on it for a while. The guy at the gallery was very nice, objective and a low-pressure salesman. I like him a lot. He also sold us the couch a few years ago. The guys that delivered the chair were on time and super - very nice, clean-cut individuals - and I didn't have to worry about letting them in the house. They had no tattoos or rings in the nose. They were very pleasant and respectful of the house. It was a nice experience.

We needed to replace our old furniture so we purchased a sectional from La-Z-Boy. We had a good experience with the sales representative. She was very helpful and helped us get what we wanted. The quality is okay. I don't have any complaints about it. We also got a sleeper and I was disappointed in the measurements because it’s a little narrower than a regular if I were to buy a full-size sleeper somewhere. So the mattress measurements were a little off. It's not standard, which we didn't realize. Also at delivery, they just gave us a spring mattress while we had ordered for a memory foam. I called the beginning of the month and they told me seven to ten days. But when I called last week, they said it will be here on the 30th which means almost like a whole month. Those are the complaints I would have. I'm not angry with La-Z-Boy. Mistakes happen. It doesn't matter if it was delayed or the wrong thing came as long as I get my replacement on time.

My husband and I just moved into our first house and we had shopped literally everywhere in town! We finally came across the perfect couches and coffee table at La-Z-Boy in South Edmonton Common. We were told by Perry it was so easy to sign up for financing. Well it's been 2 weeks or so since we received our couches which we love by the way and because I am a person who is not interested in paying 35+ percent in interest, I wanted to figure out how to make payments on my online banking.

It's my second purchase from La-Z-Boy and I had a very good experience with their sales representative. She helped me select the right model and fabric. Very helpful, professional experience, and I was very happy.

I wanted a leather sofa so we bought one from La-Z-Boy and we love it. We haven't had any problems with it. This wasn't our first purchase from La-Z-Boy. We buy the recliners with them all the time. We keep them for years and when one wears out, we have to get another one. So far, so good.

I've had La-Z-Boy furniture for 10 years. I moved and my old furniture didn't fit so I bought new La-Z-Boy furniture, a sofa and recliners. The sales rep was great and everything worked just like it was supposed to with the scheduling of the furniture delivery.

We bought our first La-Z-Boys in 2001 - two sectionals for downstairs and upstairs. I recently purchased another sectional from them. My interactions with the sales representative were good but towards the end, she was getting frustrated with us because we were there for a long time. We were flipping the room and how it was originally set up because we had demolished our whole first floor and redid it. We had to make sure that the James we bought that we really wanted would fit in the room. But overall, our experience has been fine. We love La-Z-Boy. It's what we wanted so we just dealt with the rep. Everybody's a different personality.

We had a wonderful experience with everybody who works at the La-Z-Boy including their sales representative, the designer that I was with, the designer's boss and the delivery scheduling team. They're very understanding of my schedule. The designer named Susan helps me see things differently from a different perspective. She and her boss came out to my home and helped me figure out different layouts and worked with the placing I had. Susan was down at my house making measurements within a very small time frame that I had. Then they have a sale and walked me through the whole process. It was seamless.

I purchased a new leather living room suite with 2 recliners. After having to wait over a month for the couch to arrive due to La-Z-Boy "running out of leather," we have had nothing but trouble out of the units. The couch seats faded almost immediately. Shortly after that, the recliners footrest broke. After contacting customer service, they said they knew they had a problem and were going to recover the couch and send out some bolts to fix the recliner. The bolts have not fixed the problem! I believe that the arms are damaged.

Recliner was delivered but the motor did not work so the delivery team took it back with them. Another delivery date was scheduled two weeks later, then I received a call the evening before that the chair did not pass quality inspection due to the same problem that occurred during the original delivery. It appears that nobody addressed the problem when the chair came back the first time. I've called the store and Brittany never got back to me about when the problem will be resolved or when I can expect delivery.

We absolutely love our sofa. Very comfy. And what we really were impressed with was the couch is warranted for life for everything but the upholstery which I understand that. I just hope they are good to their word with the warranty.

We were in the market for new sofa for "man cave" and were interested in a sectional. It was not too large for our space and they let us choose the exact pieces we wanted to create the perfect sectional for us! Delivery was on time, the guys were very knowledgeable and helpful.

The only thing that I can say is the "SERVICE" cost thirty dollars. It was much more than I had expected to move "EXACTLY" 3 pieces of our old furniture. It took approximately 5 to 10 minutes to move them. Without taking them with their truck, I thought that was rather extreme!

We just moved into a new home and purchase a new sofa and recliner from La-Z-Boy. Their sales representative was straightforward. We knew what we wanted, saw it there and it fit the bill. Everything worked out just the way it was supposed to. Excellent quality and delivery team.

My experience with the store was good but I think 6 to 8 weeks for chairs is a little long.

The salesman was well informed and helpful. The products arrived when stated. The delivery boys were careless with getting the loveseat and chair off the back of the truck. They did not use the lift gate, they just plopped it off the five foot tailgate. On inspection it was discovered three small dings in the loveseat rear legs. Also we discovered that the color of the legs on the loveseat are much darker than the legs on the chair. When you wait that long for a nice loveseat and chair you would expect Quality. #BUMMED

We needed a new furniture as our old one was worn out already. The sales rep we dealt with was awesome. She's been very good the whole way around, and was quite helpful. Our experience with La-Z-Boy was great, and we would return to that store.

Our sales person, Elaine ** was knowledgeable, professional, not pushy and eager to find the best fit for us. She did a great job!!!

The tech came out and ordered a new seat cushion. After setting up another service call, the tech installed the cushion and made some adjustments, the chair works perfectly. My 93-year-old father-in-law is very pleased with his new chair now. Thank you!

Furniture delivered last weekend. Reclining sofa that was delivered is not power. Called store and was told they would bring the correct one but we will have to wait till November for it. In the meantime they left the non-power one here. While my home is very clean and we have no pets or bedbugs, I question this decision by the company. It seems like a pretty risky business practice. The whole issue could have been avoided had the shipping department paid attention to order details.

Purchased two "Joshua" Power recliners. (Thought price was high, even with sales promotion.) However, have been extremely satisfied with outcome and so far, worth the extra cost to have these most comfortable chairs! Our sales person, Daniel **, was very helpful and honest. Really liked his "no pressure, take your time" approach. Appreciated his assistance and would definitely buy from him again. One chair did arrive with a minor flaw in leather, and they said they will take care of it. (Trusting that will happen, and confident it will!) Delivery personnel were excellent. Repairman, who checked out the flaw was also excellent. Overall experience was pleasant and thus far, we are very pleased.

I have 2 La-Z-Boy chairs that have given us good service and I knew which model of reclining sofa I wanted from looking at the website. Our salesperson, Ben **, was very helpful, showing us the model in the Cherry Hill store and explaining the features. I found a fabric I liked from the samples and without much hesitation I was ready to order. Now I am awaiting the finished product.

La-Z-Boy furniture is very comfortable. The experience through the dealer was very nice and straightforward and it's been a good experience overall.

The people that delivered our couches were reckless and almost knocked down our mirror and tv. But were very nice and polite. Would buy La-Z-Boy again for sure. Love the furniture.

I purchased a recliner. I have been totally satisfied with my purchase.

I like La-Z-Boy. The quality is up to par. That’s why I bought it and I intend to keep it. Too bad it's so expensive, but I guess I have to pay for quality. Twenty years ago, we bought a La-Z-Boy. We're now wearing it out so we got new ones - a recliner, loveseat and rug. The store was very nice and clean, and the people were extremely nice too. I had a great experience.

We purchased this recliner on 08-13-2015 in hopes to have a comfortable chair to sit in for my wife. At this time she can hardly sit in the chair without her tail bone sinks so far down into the rear of the seat it causes spasms in her back. We want a refund to purchase another upgraded La-Z-Boy chair. Thank you.

Most appreciative of the follow-up from La-Z-Boy. We purchased a sectional and as we had not taken possession of our new condo, Crystal was super in staying in contact and arranging a most convenient time for delivery. I am hopeful the delivery and installation will be just as wonderful.

The staff at the store was helpful, they even gave us a replacement handle for our 25-year old chair (which we have kept but have moved to the basement). The delivery crew was helpful, even moving our old furniture to make room for the new furniture. Lastly, the furniture is lovely.

About 2 months ago my husband & I visited the La-Z-Boy store on Churchman Road, DE. We thoroughly enjoyed our visit to this store, and purchased 2 recliners, which we love. It is a beautiful store, lots of section, and the sales associates were great to deal with. We would definitely go back again. This is our second La-Z-Boy purchase, the first many years ago.

We had good interactions with the La-Z-Boy sales rep at the gallery. The guy knew what he was doing. He also knew what we were looking for and didn’t try to sell us more than what we wanted. During the scheduling of the delivery, the rep gave me two days that I could choose from and I’m getting my furniture earlier than I was told to begin with. I was told it would take between six and eight weeks, but it barely hit five weeks and I get the call saying my items are in, making me very happy. I’d recommend them.

In March I wrote a review of our new sectional, which although quite comfortable, it is/was poorly aligned. Another tech came to our house and agreed that the pieces would not adjust to better (proper?) alignment. Possibly this was the further action that La-Z-Boy stated they would be doing. If so, I am still very disappointed in their service. If not, we are still waiting for your follow-up... Folks, if this is what you get, our past experience with "lesser" sellers such as JCPenney was superior to what we got from La-Z-Boy.

We had a really pleasant experience buying our 2 recliners and table. From initially looking at furniture to working with someone in our home to give us ideas, to the actual purchase, and finally delivery! The worst part was WAITING in anticipation for the chairs. Love them!

Ordered two chairs and two kidney pillows. The quality of the upholstery on the chairs and the smell/odor is terrible. Not like the sample I saw in the showroom. Had to open windows to be able to sit in room. What can be done, not getting any satisfaction from store?

We've had La-Z-Boy furniture in our home for about 40 years. Then a couple of puppies tore up the cushions real bad so we recently purchased a chair pillow and a sofa from them. The sales reps at the La-Z-Boy gallery were very helpful as far as helping us determine what we were looking for at this stage and then finding us the right color and fabrics. Scheduling furniture delivery with the sales associate went very well. She was able to find the delivery time when we'll be at home. The delivery guys showed up on time, got stuff in, and set it up. I'm very happy with the quality of the furniture that we received. The cost of the furniture is about right for what we got.

Your product is junk. Furniture is not the same quality that is in the showroom. Customer service would be a novel idea for your company.

When I recline my recliner the latch kicks out of place sometimes 3-4 times. The first time it did it, I had a hot cup of coffee in my hand. I ended up wearing the coffee. I have had La-Z-Boy recliners for years and never had this problem.

My husband had heard good things about La-Z-Boy's furniture so he wanted to go look at them. We bought a sectional and a loveseat and we both liked them. So far, I'm pleased with them. They have good quality but the cost was really the shocker. I've never bought such expensive furniture. But the warranty is good and as far as I can tell, it's going to hold up well.

Since I got my reclining couch just over a year ago, it has been broken 7 times! Instead of replacing the couch because there is obviously wrong with it, they keep repairing the same part over and over again. The manager at the location I purchased my account refuses to talk to me and just sends my call to the repair company that handles it. It's bad enough that the people that work at the repair company know my voice now when they call. They've even said that the couch should have been replaced after the second time it broke.

Our old couch had gotten outdated and the springs were saggy so we decided to buy new furniture. Since I previously purchased a recliner for my mother (she's had some medical issues and wanted a power-assisted recliner), we went back and bought a couch from La-Z-Boy. They had a special that we got a fabric covering. We're getting it delivered on Wednesday so I have yet to see the actual item then.

We purchased a power recliner sofa on 9/1/14 with custom fabric. It was delivered in 8-12 weeks, as promised. The right seat cushion gradually broke down until it felt like we were sitting on wood (very hard surface). We called the La-Z-Boy customer service dept and they sent a technician a week later out to assess the seat cushion. He deemed that it was indeed broken and needed to be replaced. I was contacted by the La-Z-Boy repair department on 7/6/15 and told that my replacement part would arrive in 6-8 weeks. It is now 9/23/15 and I contacted the La-Z-Boy repair dept to find out what the status of my order is. I was told that their warehouse in Michigan did not have my particular fabric in stock and that was the cause of the delay. My part will ship from their Michigan warehouse on 10/15/15. They were unable to give me an estimate as to when the part would arrive in California or an installation date.

We bought leather recliner sofa & loveseat. The cushions are like sitting on the floor. The furniture store replaced 2 seats now, they are the same way. The side I sit on has a puffy ridge along the side that causes my body to lean the other way. I have a bad back & this causes it to hurt. We paid almost 4,000.00 for it, which is way too much for us. I would never advise anybody to buy La-Z-Boy.

The gentleman that helped us was amazing and over-the-top. He spent over 4 hours with us trying to find the perfect chair. He is fantastic. Overall, it was great. I'd definitely recommend La-Z-Boy.

We have a 3 year old LA-Z-BOY Monroe 3 seater Recliner in aniline leather. The surface is peeling away, we only sit on it. Neither the purchased extended 5 year warranty or SCS Ltd UK, the seller, are concerned. Is the fine reputation of LA-Z-BOY?

Everything's been wonderful with La-Z-Boy. Megan, the designer in the Canton store has been very helpful in hanging pictures and working with me in designing what I got. She came out, helped pick out things, told me what was available and exchanged ideas. Things just really worked out good. Everything's good quality. There's been no problems with returning anything so far. I've had returned a lampshade and two tables which had minor defects-- no arguing. They just asked me to take a picture and show them. Then Megan had come out with the manager to help put a rug under my bed because I have an adjustable bed which was really heavy and I've had hand surgery.

On June 4, 2015 I purchased 2 wing back chairs from the Charlotte, NC store. We changed the fabric on the chairs. On July 28, we drove to South Carolina to pick up the chairs. Upon inspection we observed the cushions on the chairs were sticking way up and forward. When inquiring about them the individuals on the loading dock informed us that was normal, they were overstuffed and would settle down. On July 30, I called customer care and sent them pictures. They advised the same thing and told me to be patient. I requested a service call for the chairs to be inspected. I paid $99.00 for the service call, **, service was scheduled on Aug 24. The morning of Aug 24, customer care called and said there was a computer glitch and they would have to reschedule.

I had a great experience with La-Z-Boy. The only downside was I had asked for a swatch for the chairs that I got so I could go shopping for other furniture. I never got the swatch but other than that the experience in the store was pleasant. Everything came well within the slotted weeks that they allotted for delivery. Delivery went well without a hitch so everything else was great.

Purchased 2 chairs in December, within 6 months one of them is not right. 3 weeks for someone to look at chair, month and a half for all new insides to arrive, 3 more weeks for someone to come fix, more problems with chair by the time it comes, request a new chair and am told this is normal wear. Not only is the product defective, no one at La-Z-Boy even cares. Shame on them.

We like La-Z-Boy Furniture Galleries and have bought several things from them. We love the quality of the products and their availability. Their showrooms are close to our house and the last thing we got was on a really good sale so we were pleased with that and have had a great experience with them. The salesperson was helpful in helping us figure out what was what when we went to fill out the paperwork but the process was like buying a car/house. They have to enter all the stuff into the computer and several times it's like the figure that they told us when we were out on the showroom wasn't what it was coming up to. We've had to work through it and that took forever. That's the only negative thing.

I special ordered the Collins sofa in pearl leather. It exceeded my expectations. The leather is of great quality and so soft. The entire couch makes such a classy presentation. I am extremely pleased with my purchase and recommend this product to others in the market for a stationary sofa. Also, the item arrived two weeks ahead of the projected date, which was an added bonus.

Our old rocking chair was pretty uncomfortable, we decided it was time for something more comfortable so I got a La-Z Boy recliner. The sales representative was very helpful. I'm 6' 4", and he helped me find one that was big enough so that my feet weren't hanging completely over. He helped us find a nice neutral color that would go with our living room decor. The furniture seems to be okay. It creaks a bit when I sit in it, but I'm 200 pounds. Other than that, the mechanism works when I recline, and I'm pretty satisfied. I got what I paid for.

Had custom made chair and sofa - sagging material on both sides of couch also on both arms, the three cushion are different heights and lengths, stitching does not line up in two different places, the chair cushion is flat also sagging material on back cushion. The day the tech was suppose to come out had to be cancelled due to him going to be a hour and a half late. I called AGAIN, talked to Claudia. I told her this had to be fixed by the time my payment came due. Since it didn't get fixed I disputed payment with credit card. Finally got tech out. He took 10 pictures, said with this much wrong both would probably be remade. I missed the call. Nicole left a message they were replacing two cushions on sofa, only all else met their standards. I called back not happy with response. Now I am told they are replacing four parts on couch only. I asked "What about the rest of both pieces?"

I have a La-Z-Boy in my home for eight years and decided to get a new one since I was redecorating my room. Their sales representative at the store was gracious and nice. They were about to close but she stayed late and helped me. I love the leather chair that I bought from them and it’s the most comfortable La-Z-Boy chair I've ever sat in in my life. Plus the quality is really good - it's still in perfect condition. I recommended La-Z Boy to my daughter and she bought a couch too.

After spending $7,000 in custom order furniture from La-Z-Boy, we decided to visit their new store in Maple Grove, MN. We found a set of nesting coffee tables on the showroom floor we liked that were made by their subsidiary Hammary. Since they were not available in the Chicago warehouse, we decided to order them (without any customization). At the time of the order we were told we could cancel the order up until the time of delivery and/or return them within three days of delivery. This order was to take 6-8 weeks (though Hammary claims on their website that they offer fast service). Continuing to look for other items, we found the identical tables, at the same price, at other local retailers as well as online (with free delivery from online retailers like Amazon anywhere from 1-3 weeks).

The La-Z-Boy rep showed us all types of chairs and was very thorough so we could make a good decision before purchase. We had a great experience with the company.

I purchased 2 La-Z-Boy recliners - Pinnacle and they were delivered on 9/8/15. The delivery guys were very good at their job. When my wife and I started to use them we noticed that the material did not breathe. We both got damp in the seating area. We are in shape not overweight and in a controlled low temperature area. I suggested that maybe there was a coating applied by La-Z-Boy. I called the owner of the store (a very nice guy) and he said no one else told him of this. I wanted to know if there was a cover to buy that would solve this. He said try a towel. When I came out of my office my wife said- 2 recliners, new and use a towel. Does anyone else have this problem?

We have a La-Z-Boy piece which is about 20 years old. It has been worn out so we decided it's time for new furniture and recently purchased a loveseat, pillows, tables and rugs, entertainment center, recliners, and stools from La-Z-Boy. Their sales representatives were very friendly, courteous, and helpful. However, we still don't have the small version of our much liked long runner which we ordered for our door. It has been four months. We ordered it in May but they're telling us it's supposed to be delivered middle of October.

We've had La-Z-Boy furniture for twenty years. Recently my mom purchased a lift chair from them. It's very good and worth it. The only problem we had was the cord that you push to make it go up and down. It would break after a couple of years and we have to replace it and that gets to be a pain after a while. Reps were very well, helpful and I didn't have any problem with them. Everything went very smoothly when I made a schedule of delivery. The team were here when they said they were going to be.

We've always been La-Z-boy fans so when we moved to our new home, we bought the whole living room furniture from La-Z-Boy. We purchased some wall pieces, tables, sofa, loveseat, and two chairs - a rocker-recliner and a lift chair. The salespeople were wonderful, and we had a designer come out to the house which was cool. It was a great experience and the price for the furniture that we got was reasonable, so we’d go back again and recommend them to anybody. La-Z-Boy is perfect for us and we love it.

I’ve had an awesome experience with La-Z-Boy. They provide good customer service.

A rod broke in the La-Z-Boy recliner and I went by their store in Pensacola on 7-24-15 and was prepared to buy a new one if I found one the height and width, etc. that I wanted. I mentioned to the lady assisting me that my recliner had broken (one that I bought at this store) and she said we can repair it. I opted for this at this point. Since I am partially disabled I spent a lot of time in the chair and it was pretty much the only thing I was comfortable sitting in. I paid for the labor and was told that the repairmen would come out and take a look to see what parts were needed.

We remodeled our basement and we needed some furniture there so we purchased a chair and sleeper sofa from La-Z-Boy. The sales representatives that we talked to at the gallery were all good. We had some problems during delivery because the furniture won't fit as they while being brought down the stairs. We were worried because the sofa was stuck for a while until they forced it down the stairwell. We almost didn't get it in but I don't think that was what was planned. La-Z-Boy should know that there's a potential problem when their design people don't know about how to move furniture. They thought that it would fit but it almost didn't. Whatever they used to measure was not good. They just measured the width and length of the sofa and didn't allow for the space needed for the guys who had to lift the furniture. Nonetheless, the quality that I can see so far is very good.

We needed a sleeper sofa and I found what I liked at La-Z-Boy. Their sales representative were all positive and helpful. They gave me a time estimate for when the sofa would be delivered. The quality is good and the cost is fine. I also purchased a coffee table. However, they tried to deliver it twice but couldn't because of the problem with two different coffee tables. We just received it just a few days ago. But in general, my experience with them is very satisfying.

I went in to La-Z-Boy to purchase a leather sofa. The salesman talked me into the leather like fabric because it was "more durable" than leather. I also purchased a fabric warranty and an extended warranty for the sofa (a total of an additional $290.00). After 2 1/2 years the fabric is coming apart. The local store where I purchased the sofa refuses to talk to me and does not return phone calls. The customer services tells me my warranties only cover structural defects, and the fabric is only warranted for one year. So beware, La-Z-Boy will deceive you and not stand behind their product.

Just bought a new recliner. Recliner squeaks when rocking, tried lubricants, everything suggested. Don't recommend buying these since the squeak is too annoying and renders a comfortable recliner worthless.

I’m getting older and I like to sit, relax and recline. My husband and I were fighting over the recliner we have so we decided to purchase a sofa/love seat from La-Z-Boy. The salesman at the gallery was helpful. The person who scheduled the furniture was good and the delivery was wonderful as well. We've had two recliners from them before and the quality of the new one is just as good.

I'm completely satisfied with La-Z-Boy. I recently purchased a recliner from them and it's very comfortable. It's the right size because I'm living in an apartment and I don't need a huge chair. I like it very much. It's the new product that they have where it's almost leather but it has some other components in it, and it's very nice. I would definitely recommend them.

About 4 years ago, we purchased @ $9000 worth of furniture at La-Z-Boy for our new house. Very friendly sales staff and we had decorator come into the house to help with furniture color selection. Now, 4 years later, the couches that are not being used much still look great, but the couch and round ottoman that we use daily are falling apart. Within 4 years, we had to restuff cushions 3 times at the cost of $200 per visit. Now, automatic leg lifting mechanism is not working on one side. The ottoman has leather seams coming apart. Cushion is sagging again (4th time) and I was told that the leather seams are covered only for 1 year. Lifetime warranty applies only to the frames and nothing else.

We love La-Z-Boy. We've had wonderful experiences with them. The people at the store were very nice and informative and La-Z Boy do a good job with quality control. Everything was good including the delivery. We've been very happy with La-Z-Boy since my wife has been purchasing their products.

Everyone from La-Z-Boy was really nice, helpful, and professional. They went out of their way to help me find what I want. They did a really good job. The quality of the couch that I bought was really good. It was a little bit expensive for what I've got, but it's nice. I'd recommend La-Z-Boy. My experience was what I would expect out of them, and they weren't like some of those shady stores for furniture.

I moved to a new place and didn't have furniture so I bought a sofa and love seat from La-Z-Boy which I think are of top-notch quality. The sales rep was awesome and the delivery people were nice. They came first thing in the morning and was quick. Delivery went smooth.

We had another La-Z-Boy recliner for about six or seven years some time ago. At the time we bought this most recent one, we didn't have that old one anymore. We had a Steelcase recliner that was replaced with the new La-Z-Boy because it was getting a little bit beat up and worn-looking. The cost is not too bad but if it hadn't been on sale, I probably would have not bought it. But the quality is good so far. During delivery, we had a four-hour window but they got here at the beginning of that window. They set it up, got it installed then showed us how everything worked.

My 3 months old son would not sleep through the night and I needed a comfortable chair so I purchased a recliner from La-Z-Boy. Their staff was accommodating. The manager helped and showed me exactly what I needed. I told her how much I wanted and she didn't try to upsell me and get me anything fancy because she knew that I was shopping in a particular price range. I wasn't sure if I wanted to make the purchase at the time so she put together an order and I was able to call in with my credit card a few hours later and take care of everything over the phone, which was convenient. The sales associate was able to get it delivered very quickly because she knows I was desperate. However, I can tell that the item isn't going to last forever but it's comfortable for now.

My family had purchased a new living room suite in July 2015 for a lot of $$$ and have had problems with it from day one. Still having problems and each piece was over $1000 and we bought custom furniture. Take my advice and don't ever consider La-Z-Boy furniture. The craftsmanship is poor and they switched one piece. Only had it one week and the material it was made from is bad. Also and now my leather recliner which I bought the nicest one Nichols furniture had also has the leather coming apart on the edge of the foot rest. I wished we would have never bought it. We were tired of buying poor quality furniture like Ashley or value city junk and that's why we thought that La-Z-Boy was great furniture but we were wrong. Only had it six weeks now and very disappointed. We contacted Nichols furniture in Mansfield Ohio and haven't heard anything in two weeks. We sent images and other stuff to them also.

We purchased new La-Z-Boy furniture because our old chair was getting worn out. The first chair we bought wasn't quite right for us. We're short people and the chair itself is just too big for us so we've arranged for an exchange.

My husband and I purchased two recliners in December of 2014. One of the recliners was built at the factory in Ohio in January and shipped to us towards the end of January. Two months after receiving the recliner the reclining mechanism broke. We called and it was repaired. Three months later the same thing was broken. We called and it was repaired again. Two months later the other side broke on the mechanism. Finally after months the parts were replaced. It still looks a bit crooked. A month ago the seat pad at the bottom ripped. A new bottom was sent to us. The other chair is now having linkage issues. It is sticking and sometimes I can't lower the bottom unless I sit very far forward. I am afraid that the linkage is going to break on this chair also.

I purchased La-Z-Boy furniture in Colorado several years ago and had a positive experience with the quality of the furniture and Comfort Care warranty. It prompted me to purchase over $3500 of furniture at the Oxnard, CA store plus the warranty. BIG MISTAKE! I spent the past year calling La-Z-Boy to correct a problem and just had the run around. I was even told by their Comfort Care dept. that they do not "guarantee comfort" after having three visits by their techs that said my couch cushions were defective. And no one in my household is overweight sitting on them. It has been an unending, unsatisfying loop with having 4 of the same cushion stuffing replacements. In my opinion, La-Z-Boy has poor quality furniture and customer service if you have a problem.

We moved into a new house and purchased sofa and recliner from La-Z-Boy. Their sales representatives were nice and the person who scheduled the delivery was great. The delivery went smoothly. Then I got a bill because we financed it today but I got a call saying that I was behind a payment. I pulled my original contract and it wasn’t dated until the 8th of August whereas our furniture was delivered on the 15th. According to the credit card company, they did a totally different date on my documents so there’s a lot of confusion. They had the furniture the next day when we actually applied but we hadn’t decided if we were gonna get the furniture then. I feel like there was hoo-doing on that end because I got a late charge on a credit card that I didn’t know and shouldn’t even been paying. Then they waived the $25 late fee, but I still think someone at the La-Z-Boy store had some fraud as they change dates.

My husband was hurt really bad in an accident and had a brain injury. We wanted something comfortable for him to lie back on and relax in the den so we got a La-Z-Boy recliner. The La-Z-Boy people were awesome. We purchased the recliner out of the clearance area because it matched the furniture that we already had. It was a bit more than what we could spend because we had big medical bills. The manager worked with us, got the price down, and got us out the door for the price that we told him that we could spend on a recliner. He bent over backwards to adjust the price. He was very gracious. And the salesgirl that worked with us was awesome, too. She was the one who approached the manager and said, "Look, this is their situation." We would recommend them.

We bought a sofa and 2 matching recliners from La-Z-Boy 4 years ago in California, then we sold them when we moved to Kansas. We really liked the style and comfort of them so we went back to La-Z-Boy when they had a sale, and we found 2 recliners that we liked even better so we special ordered them in a different fabric. We also wanted to get a more comfortable sofa, so we ordered a new one as well. The rep at their gallery was very personable, sweet, very informative and helpful as far as helping us pick the fabric and letting us know what options we had as far as fabric protection. I’ve done sales before, and the key thing to be able to sell something is just the knowledge about the product, because it has to be something that appeals to someone.

We purchased a new recliner in April 2015 from our local La-Z-Boy store. The chair was not special order of any kind but apparently they did not have one "in store". The chair was delivered to us in May 2015. Upon delivery we noticed that the foot mechanism/foot rest was not straight and immediately brought that to the attention of the delivery man. He told us that he would need to contact the repairs department and would get someone to come out to correct the problem.

I've had La-Z-Boy furniture in my home for 10 years. My other one was starting to wear down so we decided to purchase a new one. The quality is good. It's working fine. And the sales representative was good. However, I wasn't satisfied with the delivery procedure. Once we paid for it, they said it's not going to be in for a week and a half.

Ordered three-seat sofa and a love seat. They were delivered to our house on Sep 8, 2015. The items were not wrapped up but had blankets on them. The delivery people were sweating all over the place, leaving drops of sweat all over the couch. We videotaped small bugs on the couches, which someone on Facebook said might be bedbugs. We want our deposit of 900 back!

We recently purchased a recliner from La-Z-Boy because the chair we got for my husband from an Art Van furniture store was a piece of junk. Also, my husband knew the manager from the La-Z-Boy store so we thought he could help us pick out something that we wanted. We got the electric one with lumbar support on special order, and we haven't scheduled the delivery because it's not yet done. And, the sales associate made sure in advance that we are aware that it will take 6 to 8 weeks. It was my first time in a La-Z-boy store and the prices were surprising - La-Z-Boy has a good name and their furniture has quality but surprisingly, their prices weren't as extravagant as I thought they were going to be. They were comparable to Art Van prices but I felt La-Z-Boy was better.

We purchased a sofa and chair from La-Z-Boy thinking that we were purchasing a quality product (for what I also consider quite a bit of money). However, less than 3 years later, both recliners on the sofa are broken. I first contacted the store who sent me to customer service. The customer service hours of operation are ridiculous (9 am-3 pm Monday-Friday) so I can only call at lunch time. I was told that I needed new parts and they would be shipped to my local store with a call back in 2 weeks when they arrived. Three and a half weeks later, I called back because I had not heard anything and was told there was no record of my call, but that they would do some research and put in the order if it had not been placed and I would get a call back by the end of the day.

We have been La-Z-Boy customers for over 25 years. I have just purchased my most expensive and LAST piece of La-Z-Boy furniture. We purchased a reclining sofa on 5/29/15 (leather w/ motion). When it was delivered it had damage so we called "Comfort Care" as we were instructed. A very nice gentleman came out and verified the damage. He made it sound like it would be 2-3 weeks and the parts would appear at our door and he would come back out then and fix everything.

La-Z-Boy is all I buy for years. The sales rep at the La-Z-Boy gallery was very nice and their team delivered the furniture on time.

I have a couch that we saved up to buy for our new house. The fabric has not held up and we made a claim to the La-Z-Boy furniture department. The technician came out and said he thought this was a great claim as there is pilling and wear on the arms, back pillows and seat cushions as well as threads pulling out. Now the manager is saying that the warranty doesn't cover this and it's probably our fault. We paid a lot for this couch and were told that the warranty was a good buy. This was a big mistake, the couch isn't even 3 years old and it's really rough to the touch and pulling apart on the seams.

I've had La-Z-Boy furniture in my home for 40 years and we recently bought from them because my sofa was old. Everybody in the gallery was really nice and personable. They helped me make an appointment and they measured my house. I paid a lot of money for it and I think it's worth it. The quality of the product is okay, however there's some wrinkling in the pillows already which makes me sad because it's still very new.

The quality of workmanship for our special order, was NOT of what we thought of to be of La-Z-Boy. We suggest BEFORE taking delivery of your Special Order to thoroughly inspect the workmanship (seams symmetrical? lumps? stains in the fabric and inconsistent padding). Once you accept delivery and the deliver people leave, La-Z-Boy considers any issues you have, that are even brought up the next day, to be warranty issues and the process is very tedious and long. The Customer Service people, Sandra ** and her boss, Pat **, are not good at returning phone calls, demonstrating any sense of urgency.

The La-Z-Boy loveseat has a little bit of a defect. When their service man came, there was nothing he could do. He said to pull the leather tight, to decrease the fold where there should be no fold, but it didn't work so I was a little disappointed.

Enclosed you will see that the arm of my 18 month $$$ chair has broken due to CARDBOARD. Poor unacceptable CARDBOARD! I refuse to chase more money for labour to repair CARDBOARD. Your proposal is? Will hold video social media til your reply.

We purchased a new, large home and so we have a room for a man cave. We wanted a recliner so we went straight to La-Z-Boy because that's what they're known for. We also bought a bookshelf from them. In the beginning, a Chair and A Half on sale was included in the purchase. When we got home though, I noticed that there was another $186 worth of charges for the extended plan for the Chair and A Half, ottoman and the La-Z-Boy. My husband has no recollection of the fabric protection plan ever being discussed with him, it was just added on to the sales. We thought we were spending about $2100 but it was in reality over $2500. I went back into the store a few days later and asked them to take that charges off. They were very apologetic and took it off. I did however still cancel the order for the Chair and A Half and ottoman because we were on a budget.

My La-Z-Boy experience was pretty good and I'd recommend them. The girl that waited on us on the gallery was fine and sent a little follow-up note to us to make sure everything was going okay. Also, the people that delivered the furniture were nice. They put it together in a timely manner and didn't do any damages to the house.

We noticed a rip in our couch after a move and apparently you have to notify the protection service within 8 days of incident, and since it was unclear when this happened they would not cover it. I expected more after being told how great and necessary the plan is. I wish we can get a refund. We love La-Z-Boy otherwise.

I bought two of these in July 2014 and for a while everything was fine. After a few months I got bedsore due to the center of the seat collapsing when I sat in it. Then the power wand on the first unit had to be replaced and a few months later the second one quit working also. Then the leg extensions on both recliners would no longer stay level starting in August 2015, and a week or so later the left side of both seats seemed to drop about two inches and a loud clicking sound began to occur about every other day or two.

The sales people were very pushy in the La-Z-Boy store in Egg Harbor Township. I knew what I wanted and I really did not want to deal with that store. I'd rather deal with another store that I have dealt with in the past.

I needed a sectional since we just moved into a new house, so we purchased them from La-Z Boy. It was my first time purchasing from them and the sales representative from the gallery was very good. My interaction with her was very pleasant and very professional. She was on top of everything from the sales point. And the delivery guys were also pretty good - very friendly and helpful. I have no complaints about any of them. And, the quality of the sectional was good as well. Although putting the sectionals together is not too easy and the cost is a bit pricey, everything was good. I will recommend them to my friends.

We purchased a reclining sofa with synthetic leather upholstery. We paid extra for a warranty from Ultrashield. We've owned the sofa less than a year and noticed that outer layer of the upholstery was peeling off on one seat cushion for no apparent reason. La-Z-Boy told us to contact Ultrashield to file a claim. I called them to report the claim and was told that because there had been a loss of color (which only happened because the entire outer layer of the fabric had peeled off) that the claim would not be covered. They also refused to cover it because I did not call within 5 days of when I noticed the problem. We spent thousands on this sofa plus extra for the warranty, and now we have a sofa that looks like piece of junk. The entire warranty was a ripoff.

On not one, but two of the same recliner (a replacement done as a "courtesy" in 2014), the fabric nap has not held up on the arms and cushion area where the knees hit. The nap is discolored, matted, scratchy and apparently wearing out. The first chair was replaced as a "courtesy" from La-Z-Boy since the year warranty was up by about 5 months after I decided the problem was just not right for such a new piece of furniture. The new, exact chair replacement has not held up for even a year. My calls to La-Z-Boy are fruitless, and promised calls are never returned. I always have to call them for any information. This was even true with the first recliner that they reluctantly replaced. Last week when I had to call about the second recliner (after waiting about a month to hear from them) I was told that the matter was due to "issues in the home", which is preposterous, as I am a senior citizen with no pets, and the chair is gently used.

Good luck getting parts quickly. We purchased a La-Z-Boy Platinum Power Recliner in April 2015 and 4 months later (first week of August 2015), the motor and leg lift went. It's now almost a month later and still not fixed. Our local furniture company (Wolf Furniture, Harrisburg, PA) cannot get a confirmed date from La-Z-Boy on when the parts will ship (or even if they will ship). Despite the fact that the chair is under warranty, we have offered to pay all shipping costs for express shipping - turns out La-Z-Boy does not offer this as an option. How can a company in 2015 not be able to know when parts will be available and not offer express shipping? So much for customer service!

I have had a La-Z-Boy for 15 years, but the leather got worn and it wasn’t worth recovering, so we bought a new one. We also bought some fabric to match the chair in order to keep some wear and tear off of it. Their sales representative was very, very cooperative, and the delivery team was very helpful and efficient. I would certainly recommend them.

I bought a sectional from La-Z-Boy and the sales reps were fantastic, helpful, and showed us all kinds of options. It was a good experience. The price is fair and reasonable, and I love the quality of the sectional. Scheduling the delivery was very easy to do. The delivery guys were great. They came right on time and popped it all together. They called when they were five minutes away from our home and it was good. I'd recommend them.

I recently bought a sleeper sofa from La-Z-Boy and I had an issue. When I went into the showroom with my four kids, I picked the sleeper sofa out by a swatch of the color. I didn’t get to see what the whole sofa looked like, and when it arrived, I contacted La-Z-Boy because the color did not look the same as to what it was in the store, maybe due to the bright lights, but it looked very different. Their rep told me that there was nothing she can do for me, and that there was a 30% restocking fee.

Purchased a new living room suite. Came poorly tailored, in my opinion, and is uncomfortable and breaking down already. Cushions marketed as down are mostly feathers and poke you. Cushions ill fitting, awkward looking and showing stretch marks. I do not like to sit on the furniture. Tables are nice, but overpriced. Still working on warranty service. Not happy with quality control. I was warned by many people not to buy at La-Z-Boy. No one in real life recommended it.

Paid La-Z-Boy prices and got Rooms to Go quality!!!! Real, not bonded, leather losing its color. Neither La-Z-Boy, their phony insurance company or this site is of any use. Now losing color in other areas including areas that don't come in contact with body parts in addition to those areas shown in these pictures! La-Z-Boy uses its once proud reputation to take bilk seniors like us!!

I told my daughter that I need some furniture and that I can't find any furniture that I really like. She then said, "Mama, why don't you go to La-Z-Boy? Here are these chairs and here is this". I said, "I hadn't thought about that", so I went to Wilmington and saw what I liked. The cost is okay for what I got and for the quality of the furniture, which is great. Everything with the sales associate has been good, and the delivery men were well-mannered.

Where do I start? The best experience I had was when I was purchasing my sofa and recliner chair. My salesperson was helpful, considerate and patient. Wait 6 weeks to get our products in like we were told and then everything goes so far downhill, I don't know where to start. Delivery guys show up, don't take the backs off the couch or the chair and shove it through our front door. Damages our front door and tears the arm on the chair and the red paint from the door is on the chair. But delivery guys say "it will fit no problem." Call a tech out, extremely helpful and nice, orders new upholstery and says it will be 2 to 3 weeks and he will replace. He sees the door, calls in and says we need our door fixed. We get in contact with Chris and Shane ** who is the operations manager over deliveries. Chris tells me they will replace the door so get an estimate, send it to them for a comparable door.

La-Z-Boy is of very good quality, but I have a couple of issues that I'm sure can be corrected. I can't seem to work our recliner, so I'm going to call service for that. Also, with my table, I'm not quite sure if there should be some screws in it or it is just attached there like a pedestal table. The sales rep, however, was outstanding, and the delivery team was polite and on time too.

On 2/22/15, my husband and I purchased a La-Z-Boy recliner couch from this store. We noticed that there was a smell from the recliner couch, but thought that it would dissipate in a few days. The smell persisted and we finally couldn't stand it anymore. On June 6, we decided we were tired of waiting for the smell to go anyway. We figured out the smell was coming from the stuffing and the couch smelled like rotten eggs and cheap vulcanized rubber. I contacted Customer Service and finally on 6/29, got a representative to come to the house to smell it for himself. On July 3, the sofa was picked up to be repaired. On July 7, I called and inquired as to the status and was told that a replacement "part" had been ordered and should be shipped by 7/25. On July 31, I called Customer Service again for an update and was told they would get back to me and let me know status.

I ordered a sectional and pillows from La-Z-Boy Arizona and bought it in North Carolina. I did it all over the phone. The delivery team's excellent and did a great job. They set everything up so it's perfect. The quality of furniture I bought has been good and its cost is comparable.

Ordered a chair with custom fabric - after a little more than 12 weeks, it was delivered with multiple scratches on the black wooden arm. After calling, another arm was ordered and delivered. Couldn't get the repair guy out for 2 weeks due to schedule. When he finally came and we opened the box, there it was a brown wooden arm! They had all the info but failed to get the right arm ordered. No problem the repair man said - he'll go back and order the correct one. I called today - a week later - to inquire about not receiving the new arm in the mail and guest what? They haven't placed an order for it yet! What's up with this company? The right hand doesn't know what the left hand is doing - very frustrating!

My disabled mother bought the chair in 2012. Today it stopped working, so after going through the troubleshooting, we decided to call for service. The chair is out of warranty, so it would be $109.00 for a service call, not a problem. We couldn't get a date closer than 10 days away, but we were told they'd try to make it sooner. The problem is that we were asked to make payment immediately for work that would occur some days in the future. And if I refused, I couldn't get an appointment. I can't think of any goods or services that demands payment before the work is even started, and the justification offered was that "it's policy." This policy will keep me from buying anything else from you and others will think twice about where to spend their money. The chair was bought by my mother, Patricia **, living at my address.

We bought two couches and two Leather chairs from La-Z-Boy Furniture. I am happy with the purchase, except for the fact that the couch cushions look like we have had the couches for 2 yrs or longer. The first time we sat on them, the fabric started twisting on the cushions... I would flip them over and move them around to try and stop them from looking worn and old... but nothing helps. The service dept has always been very friendly, they sent someone out to take a look and see what was going on. The man sat in the floor and straighten all the cushions so that the foam was correctly fitting in the cushions.

We've had our La-Z-Boy furniture - our second purchase from them - for over a year. We bought them to replace our old furniture that have been worn out. One chair makes quite a noise when released, but everything else has been fine. The furniture are average, quality-wise and fair, cost-wise.

We just moved and needed to fill an extra room so I went to La-Z-Boy and bought a sofa recliner, pillows and some extra fabrics. The sales rep I spoke with was helpful and the delivery guys were perfect. We got our furniture on sale and I haven't had any quality problems so far.

My once lovely leather sofa has been losing color. I purchased a color restoration kit, recommended by my local La-Z-Boy store, which gave awful results. The color loss is spreading. The sofa is only 7 years old and the damage started after the 5 year warranty ran out. From a distance, the sofa still looks great, but close up, the loss of color is very noticeable. I am very unhappy with this situation and feel that a sofa of this supposed quality should last for many years. I will not buy La-Z-Boy again.

We went in to purchase a recliner. I was very specific about the color I want -- grey! No tan, no blue, no green -- grey! When she showed me a sample 1/2 inch big I asked to see it on something larger. She showed me a couch & claimed this is the color. It was grey. We ordered & paid for the chair, waited a month to get it & when it was delivered, it was tan! La-Z-Boy does not offer returns.

We got the Rowan loveseats (one manual, one powered) from La-Z-Boy in Paramus. We have two other La-Z-Boy recliners at home but I needed the loveseat because I can't use my legs the most. It's comfortable and perfect for me and even my husband who is bigger than me. They're not too oversized and they look very nice in the room. Everything worked out beautifully and I was very pleased. Linda, our saleswoman was great. Their designer came out here because we're going to eventually go back to La-Z-Boy for new living room furniture and since they have so many fabric selections.

I have had problems with my recliner since I bought it. I bought two recliners, and one is jut perfect and has never given me a problem. The other one has fallen apart, and service repair came from MD free of charge and fixed it. I was very pleased with the way they promptly serviced my complaint. Everything was good for about a year. After that time, things just began falling apart. After three years I need new furniture, and that's simply ridiculous. The chair, after being fixed, the leather has started coming off of the chair. It looks awful and to think I paid extra to have a protectant put on the chair.

I bought a La-Z-Boy because my daughter bought a chair and a sofa, and I liked it so much over there that we bought one too. They're very nice in the store and the delivery men were great. Everything's great and I recommend them.

I saw what I wanted in terms of the style, look and feel in La-Z-Boy, which I did not see at other stores and locations, so I decided to purchase from them. Their furnitures have excellent quality and the sales representative was very good and helpful. I also had the design person come out and bring samples which helped me make the choice.

I ordered a Aston Chair with power and the memory foam seat with fabric protection. I got the chair sooner than they said I would and was so happy... until I sat in it. It's a piece of junk! The seat cushion is lower than it should be and the fabric below the cushion is raised in a half circle so I literally sink down into the seat with my legs up higher and have to fight to get out of it, and that's just sitting. The lumbar support is broken and I can feel the entire corner of it poking my back. It marked my back with lines and caused bruising. The lumbar support box moves around inside the back of the chair so I got a full array of bruises and marks on my back the first day, and was the most uncomfortable I've ever been in a chair.

We’ve had La-Z-Boy furniture for years and it’s been wonderful. We like the quality of the furniture - it’s very good and we love them. This is our third or fourth purchase. We've had ours for quite a few years and we needed to get one that was smaller because it was just too big and it took up too much space. The sales representative that we dealt with was wonderful and the delivery team was very good. He gave us a call and told us when it was expected and then it came in earlier. We’d recommend them to anybody.

I recently made my first purchase from La-Z-Boy for sectional, ottomans, and pillows. I figured it was time for new furniture since our old ones have been with us for 10-plus years. The sales rep in the gallery was very helpful. However, I wasn't too happy with how the recliner was when it was delivered - there seemed to be an issue with it and I had to call somebody out right away. They had to come and look at the chair, and order a part for it. But still, I paid so much for the recliner, I want something that doesn't require a part right away. I'm regretting that I got this piece (and not the leather) - the way it separated and the way it fits together. I wish I would have gotten a different style that was all one piece and maybe a different fabric.

Bought a Sleeper sofa 12/2014. Started having problems in July 2015. Called Customer care. They are unwilling to listen to problems. They say they are sorry, but nothing gets resolved. I have made 8 calls to get a tech out to look at sleeper sofa. The frame is rusting and leaving rust stains on my beige carpet. They have made 5 appointments with 4 of the appointments being a "no show" by Tech. Customer care staff says that a tech will call the night before between 6-9 to let you know when he will be there the following day. Has never happened.

The worst customer (non) service experience in my 63 years walking this planet. I purchased a motorized recliner-sofa for over $1800.00. I took delivery of it on 8/19/2015, and by 8/23/2015 both seating positions were not operating properly. I won't go into the epic of all I've been through with Lousy-Boy Furniture, it will take too long to relate it all. Suffice it to say, I STRONGLY suggest you not patronize this company. You will be sorry you did! So far, I have filed complaints with the Long Island Better Business Bureau, the Long Island Department of Consumer Affairs, and the New York State Attorney General's Office. They did respond so far to the BBB and outright lied to them in their response. Once Lousy-Boy has your money, there is ZERO service... absolutely ZERO anything. If you have even a minor issue, you are **.

I like La-Z-boy and I got four of them over the past 30 years. My most recent purchase with them was a recliner - the extra wide one. The rep was nice, and I had no problem with the delivery since that went good. The only thing is it used to be fine to get my chairs fixed, but now it's a little questionable. The recliner I had before was an extra wide one which I like. The metal on the back got fatigued and it started leaning to the right badly. I used to be able to take it to the store and get it fixed, but now I can't. I don't know how to go about getting it fixed. That upsets me about that one and that's also why I had to get a new one. But other than that, La-Z-Boy is a great chair.

THE WORST EXPERIENCE EVER! We bought the sectional BEFORE the 4th of July. We were told it would take 2-4 weeks to make and ship. The first time we called we were told it was changed to 4-6 weeks. It is going on TWO months now and we have yet to receive even a phone call with an update! So of course WE have to call and hunt down where our paid merchandise is. We were told that (somehow) two pieces are missing!! What kind of incompetent company is this?! I am beyond furious that this company is still doing business when they steal people's money and don't deliver what was paid for! You have made this year even worse. My daughter passed away. We were robbed. We've had a horrendous experience moving. Now we have no place to sit. Thanks for nothing!!!