La-Z-Boy Furniture Galleries Reviews

We needed a sofa and table and recently purchased them at La-Z-Boy with a recommendation from my parents. They’d recently the service where they went in and helped them design the room, and that’s what we needed help with. It was helpful and it was a little off. That was why we went in and had a bigger plan but it was hard to fit the things that we chose into the room. Then I said, "I'm glad that we didn’t get everything ‘cause it wouldn’t have all been super accurate." But at least got everything kind of flowing, like creative juices and we really like the quality of the furniture.

I would like to say that the manager at La-Z-Boy in North Dartmouth was very efficient and helpful in getting us the items we needed. The process went smooth and the staff was helpful and courteous when getting my items ready for pickup.

The furniture we bought is very good quality and very attractive - our salesperson was very helpful and courteous in helping us choose our furniture. Thank you!

I recently purchased a sleeper, ottoman, loveseat and sofa from La-Z-Boy and this was my first purchase. The sales representative was friendly and willing to help out and directed us in the best manner that we needed. The delivery team were great and they were in and out, very efficient and no issues.

No pressure sales. We sat in every recliner in the store and picked an electric assist. The chair was delivered to our home the next day by professional store staff. Overall we had a very buying experience.

I have called and sent pictures of the torn furniture that I received on 11/17/15. I have left messages for La-Z-Boy Furniture in O'Fallon, IL to call me. Neither request has been responded to. Please look into this for me! I hate to take further action but after spending $4,121.61 on 3 pieces of furniture I will. Thank you for helping me with this issue!! I do work Monday through Thursday so I might miss your call but I will return it!! I would add the pics but being computer dumb I don't know how to get the pics from my phone to my computer, sorry!

When we went in August and our salesperson was wonderful, he did an amazing job. She sold us a chaise, a couch set and a chair with a swivel rocker recliner. They said it could take up to ten weeks and we said, "Fine, that's fine." Then they called us ahead of time and said, "Your couch is ready to be delivered on September 19." We said, "Well, great. Early, how wonderful." So, they came on September 19th and delivered the chaise and the chair which had just the rocker raised. They said, "Sign here." And we said, "What do you mean, where's the rest of the couch?" And they said, "We have no idea what you're talking about."

The motor for the leg lift part of my recliner broke over a month ago. The whole experience has been bad. First you have to call one number only to be told to call another one to schedule someone to come out and repair the chair. The guy they scheduled for between 6-8 did not even text me until 9:30 to tell me he was not coming. He wanted me to take pictures of the piece that broke and send them to him and led me to believe he may have the part. He showed up the next evening, late again, and stayed maybe 10 minutes to take pictures of the chair and of the broken piece I had already sent him pictures of. I had to call the first number to see whether they had the part and after waiting almost 48 more hours (even though they say they will call back in 24 hours), they told me the part would be here on 11/18 and to call the other number to schedule something.

TO CORPORATE HEADQUARTERS: I have been a big fan of La-Z-Boy and its products, until recently. I've been a good customer for many years, and have been perfectly satisfied with your products. That's why it's difficult for me to understand the lack of service I've recently experienced. CASE: I have a Lift/Recliner with Back Heat, Seat Heat and Massage. This unit is one of a couple purchased for elderly home-bound relatives. One such chair exists in my home, specifically for holiday visits from my elders. A week ago this chair began to malfunction 'intermittently' (meaning all functions worked, but not always). I am retired, but having an electrical-mechanical background, I researched the problem and found an electrical short in the molded "Wand" male, 8 pin DIN connector.

I bought a La-Z-Boy recliner/rocker in Columbus, GA in 2000. The store I bought the chair in went out of business 6 months after I bought the chair (actually bought 4 of them). I was told the chair has a LIFETIME WARRANTY and now that a spring has broken in it, LA-Z-BOY WILL NOT STAND BEHIND THEIR PRODUCT!!!

From the salesman on the floor, Joe **, to the personnel on the phone, to the delivery men - the entire experience was PERFECT.

We have purchased multiple items of furniture from La-Z-Boy over the years and have always been satisfied with quality and service. Until... we purchased our current sofa in January of 2013. The salesman told us that it was made out of something called "bonded or recycled" leather. We have had it for 2 years and 9 months and paid approximately $2000.00 for it. The "leather-like" fabric which we later found out was really vinyl is flaking off!

My husband and I had a very good experience with buying our living room furniture. Everything was comfortable to sit in and seemed sturdy. Our sales associate Angela was fabulous! I really liked the fact I could pick and choose the style, color and fabric. I hope the delivery and quality of my furniture is as good as an experience as it was buying it. Now I hope I get it delivered by at least December 17th. We are hosting my Mom's 65th birthday and it would be wonderful to show off my new La-Z-Boy furniture, tables and rug!!

Very pleasant experience--no hassles!

A friend said that La-Z-Boy had a free interior decorating service that she really likes so I went there and purchased my first La-Z-Boy. And, their decoration service was good but they had a very limited selection of rugs and they did not do curtains. But, the design team presented what it would look like in the space really well and they picked out some cohesive items that would all flow together.

La-Z-Boy Furniture is the best. I love the quality of the furniture. We needed two recliners and I have a small living room which needed two recliners and a love seat. I had a big couch which was totally worn out before there was La-Z-Boy. The sales rep was very good and the delivery team did everything they're supposed to do.

I purchased a recliner on 12/26/13. In the summer of 2015, I took my recliner in for repair. You could feel something in the seat that was not right and you could not sit comfortably. La-Z-Boy had my recliner for 3 weeks and did not repair it. Service Manager in Springfield would not return phone calls. I picked up my recliner and took to a competitor and had it fixed. I will not purchase another item from La-Z-Boy. I was treated badly and they refused to repair it.

I bought a La-Z-Boy chair and I'm very happy and satisfied with it. I live in a veteran's home by myself and I have the La-Z-Boy along with a television. It's been an overall good experience and I've no complaints.

I purchased a living room set from La-Z-Boy in Katy, TX in mid August with the hope of having it in my home for Thanksgiving. I was told by my salesperson that my furniture could possibly take up to 12 weeks but that it would be in my home by the first week of November. A little before the first week of November I received a phone call from her stating that the furniture was going to take a little longer to arrive, but that I would have it by the first week of December. They offered to refund my delivery fee of $149, which they did.

I have had a La-Z-Boy in our home for probably twenty five years now. We decided that it was time to purchase a new furniture because we thought about remodelling and it was time for an update. The sales representative at the La-Z-Boy gallery who we've met was very accommodating, explained the products and warranties, and made sure we found what we were looking for.The delivery team were very on-time and courteous. So far, we love our new furniture.

I recently purchased a loveseat from La-Z-Boy and the sales representative at the gallery was nice. But the loveseat is of poor quality. It doesn't close all the way so we called a service guy. He came out and showed us what was wrong with it. He fixed it and told us to put some lift underneath but it didn't work when we tried it. It hasn't been working for two months.

I bought a recliner at La-Z-Boy... When I got home I noticed the price was $63 less online. After calling and attempting to get a price match, I was told no, and my money refunded. I have spent several thousands of dollars at La-Z-Boy. Never again.

Another disappointed La-Z-Boy customer!! I agree with all the reviews here. La-Z-Boy does not live up to its reputation and the customer service and service technicians are simply unprofessional and rude. I purchased a leather recliner from La-Z-Boy 3 months ago. The stores was very impressive and also the sales rep was helpful and knowledgeable. 24 hours after delivery I noticed one of the arms was noticeably thinner than the other. I contacted customer service for a replacement and was told that they would charge me a 30% restocking fee but I could get the arm replaced as I had purchased the service warranty. The earliest they could get a technician to come in and take a look at the arm was 2 weeks so I scheduled the appointment. The tech took pictures, recommended that the left arm was indeed smaller than the right and made a recommendation to replace the left arm.

Was interested in purchasing the Kimberly recliner. Chair was a little snug so sales rep recommended the Jennings. She said the seat was a little bigger. Picked out the material and decided to go with the Jennings based on what rep had told us. This seat is not bigger than the Kimberly. Worse yet is the many gaps in the material. Sick to my stomach to think I paid $1150.00 for this chair. Should have known better after waiting 2 months for shelves to an entertainment center I purchased from La-Z-Boy on a previous order.

I recently purchased a sectional recliner from La-Z-Boy since we have a new house and we wanted new furniture. I had the interior designer come in and she gave me different ideas. Then we went back to the store and we looked at different options. I ended up choosing something based on what she recommended. Their delivery team brought in the furniture and put it together. They weren't very long, so that was good. I'm happy with the quality of my purchase for the most part. The only complaint I have is about one other chair. But other than that, I'm overall very satisfied.

I have had my La-Z-Boy furniture for about 11 years. Because of the condition it was in, I recently decided to buy a new one. I've got nothing but good to say. They were all great to work with. The sales rep was very helpful, knowledgeable, gave me my space when I needed it, and helped measure. I went with very specific needs and measurements, and the piece that I needed was sitting right there in the front door so we never ventured off. Also, the delivery team was great, courteous, on time, called me 30 minutes before they got here, and wore the slipper shoes. I'm very happy with the furniture, though a side of the section seems to not be sitting exactly as I had hoped for and the technician needs to come out and tweak that a little bit. Adam, the manager, was very helpful in some of the final negotiation point and he was great. Overall it’s been wonderful, fits good and relaxes well.

Contacted La-Z-Boy back in August (2015) via email with my concerns. Bought a couch set (2 pieces) back in September 2014, the foam on the love seat backing and the foam on the seat of the couch is looking very worn. Being a year old and what we paid this is not what we were expecting. Please see attached for pictures and labels on the bottom of couches as you requested.

La-Z-Boy's sales reps were all excellent. They were very hospitable and very accommodating. One of the ladies even came out and measured my home, took pictures of the space area and was able to make some very good, ideal suggestions when it came to picking out my furniture. The delivery team was very good and they did a great job. There were no complaints or problems at all.

I bought a LA-Z-Boy power recliner rocker in March and I have had back problems ever since. I cannot get comfortable in this chair. It has memory foam in it and I have to put cushions on it to get comfortable. I went into the store to buy a nice cloth power recliner and the salesmen talked me into a much more expensive memory foam rocker recliner which does not allow you to be in a sit-up position when you have your feet up and I cannot get comfortable in it. I am not sure what to do. I spent over $1000 for this chair and I think it is ruining my back!

We've had La-Z-Boy in our home for ten years. We've recently purchased a chair, an ottoman and a table from them because we needed to reconfigure a new room and had no furniture in it. The sales representative and the design team were very friendly and helpful. I also had a very good impression of the delivery team. They were very good, professional and mindful of the condition of our home. La-Z-Boy is very favorable, enjoyable, and took out the hassle. It was a very positive experience.

I purchased a "urban" couch from McGregor's in Coralville. Also bought the coffee table and end table in the same group. The couch material started to frizz and the cushions started twisting within 10 days of getting my new couch. The arm of the couch got a big wrinkle and the arms also started to fray, but that took longer, about 3 weeks. Every time I get off my couch my cushions fall forward and have to be repositioned, not every once in awhile but every time I get off the couch.

We love our La-Z-Boy furniture. We went to the gallery and dealt with a salesperson that was on the floor and the in-home consultant came to our home to do the design. She looked at the house and did the mock-up. We went back to the store, looked at it and purchased all of the furniture. The delivery people were great and courteous.

I've had La-Z-Boy for 15 years now although my old recliner fell apart so I recently purchased a new one. Everything went smooth like clockwork during delivery and the quality of their furniture is very good.

I had a very good experience with La-Z-Boy. It was the second time I purchased a recliner from Doug, the manager, and he was very good. I was very pleased and everything went well. The recliner I got has a very good quality. Prices are high now, but I get what I pay for. I take good care of it and I haven’t met a problem there.

My leather sofa has begun peeling and cracking. I contacted the Lexington store and was told to contact Customer care to get assistance. The store said my particular sofa is no longer sold because of so many complaints. Customer care has dragged on for two months with no response. I had to keep calling to get updates from EC **. I was finally told I was "out of one year warranty." When I asked about quality of material, I was told that "La-Z-Boy did not manufacture the material on sofa and not responsible." The best they could offer is to split the cost of parts and labor. I asked to speak with supervisor and was contacted by DJ. DJ has been with the company for a week and didn't even know his phone number or the information about warranty of replacement parts. Very disappointed with the poor customer service.

I wish my experience had been much different. After being frustrated with the La-Z-Boy website (favorite fabrics did not work, my account was forgotten during a website upgrade, bad behavior across different browsers), I thought I'd go in-store to shop and buy. The pre-November website did have some nice videos touting the made in USA theme, but they are gone from the new website.

January 5, 2013 we purchased 2 power Lazy Time recliners and 1 Lazy Time sofa along with 7 other pieces from La-Z-Boy. From the get go we had problems. At first it was covered under the warranty so no charge to us. Since Jan 2014, I have had to call them out either 2 or 3 more times. Mind you there is only my husband and myself in the home. The mechanisms in the foot rest have bent and have had to be replaced. To make matters worse, my husband was pushing himself out of the chair and his hand pushed the foam padding through the frame. On closer inspection, the foam is held in place with cardboard! Next time we buy furniture it will not be La-Z-Boy! Besides the mechanism, the repairs are now out of our pocket.

We had my old chair thrown out, so my granddaughter suggested a La-Z-Boy and we went up and bought a love chair from them. I've only had it for 2 days but it looks very, very nice. It operates very nicely and as far as the seat and the back, they're very comfortable and the remote control on the chair also works wonderful. I'm very pleased with it and I recommend it to others.

I’ve had a La-Z-Boy chair which I bought 4 years ago and I’m crazy about it. I love their product and was a fan of La-Z-Boy. But I had a terrible problem with them because I bought a new one in February and it hadn’t been delivered yet. I've had a hard time and I’m sorry to have endured it. I don’t want it now, but I’m forced to take it. I went over yesterday and they said, “Oh, your chair is here two days ago.” They told me it was custom made and I can get it. I wish to this day I haven’t gotten it. That’s a lot of money wasted for me because I’m not getting anything for it. I’m very dissatisfied with my experience and still very angry about it.

I purchased a new couch and a loveseat from La-Z-Boy for our new home and we're pretty satisfied with their quality. Furthermore, the sales representative at the gallery was pretty friendly and provided good service. Everything went fine with the delivery, too.

We bought two recliners from La-Z-Boy over the past two years. The color has faded on both head rest. The store manager in Mesa, Az told us that this is a natural process with leather. He suggested we try to buy some leather dye from a hardware store. This furniture is expensive so I assumed we were getting quality chairs.

We were sick of the old stuff so I recently purchased a sofa, chair, and ottoman from La-Z-Boy. The sales representative was good. She was very knowledgeable. The delivery guys were awesome and the quality of the furniture is good.

We had a La-Z-Boy chair and a love seat from years and years ago. When we moved to this house 13 years ago, those things didn't work in the new configuration of the house so we replaced them with other furniture. But when we had the television room, the couch was very uncomfortable and we realized that we had always liked the comfort of the La-Z-Boy, so we went to the La-Z-Boy store and got what we wanted.

Bought a electric recliner out of the store for elderly parent. Found out that he couldn't use the buttons on the chair. La-Z-boy will not sell us the remote unless their tech comes in and installs it at a $600 plus cost. I also told the I wasn't concerned about warranty. They just refused. They also were not concerned about repeat business.

We have La-Z-Boy furniture for 20 years. We purchased a new furniture in Florida and we really liked it. La-Z-Boy have been out here in Pittsburgh area and when they came back, we were really happy to see them. We were able to buy some from Florida too. That worked out good so we definitely wanted to re-do here in Pittsburgh what we did in Florida and so we went to La-Z-Boy. Mostly, we dealt with the consultant/designer, and she was very fun to work with. The delivery team were also very helpful, friendly careful and on time. Except for the delivery that was supposed to happen Saturday and it didn't. I thought they were coming yesterday to drop off a pad, and they never showed up. So I have to call the store. It's just been a crazy day and maybe I had my dates confused. Other than that, the experience was great.

I recently purchased a recliner from La-Z-Boy. I already have 2 other recliners and a couch. My interaction with the sales representative was brief because I knew what I wanted. He arranged everything and set it up. It was easy and there were no problems. There was no pick up so I had it delivered. The delivery team was on time and they were careful. No problem and said that we're all set. I love La-Z-Boy. It's good quality in everything, whether the fabric or mechanism. Also, it's comfortable. I tell everybody I like La-Z-Boy, even before.

I purchased the James power sofa and Love Seat about 5 months ago. After waiting 10 weeks for delivery, they arrived and were in horrible condition. The sofa had gaps between each section that were about 3 inches. Both the Sofa and Love seat recliners made so much noise that you would easily believe that they were 20 year old couches. The fabric on each section of the sofa/love seat didn't line up. They were horrible and looked like something that was purchased used from a classified. After two service calls and multiple parts being replaced, I now have to wait 5 business days for the technical team to "review" my case. What a joke. La-z-boy quality and service is horrible. Do yourself a favor and stay away.

We've had La-Z-Boy furniture in our home for 20 years. We moved to a new house so we decided to purchase a recliner, love seat, chairs and some accessories from them. We met with a gentleman named Ben who was very cordial, professional, and knowledgeable. Our interactions with their sales representatives were top notch. The delivery team was fine. They delivered the love seat - they came in, put it down, and I told them where to put it. I picked up the chairs myself. We are expecting the delivery of some tables, a bookcase and another chair on Wednesday. Also, we wouldn't have had it for 20 years and keep going back to buy new stuff there if we didn't like the quality. We'd recommend them.

On 02/01/2014 we ordered over $4,000.00 worth of La-Z-Boy furniture, it did include a recliner that we picked material from the swatches attached to the floor model but it still had to be special ordered. On 04/25/2014 we finally got our furniture, after our holiday guest went back home, and long after we were promised delivery. Let me add that this furniture was our second set of La-Z-Boy as our first was 16 yrs old and we moved and wanted to start with new furnishings, the old furniture is in storage for our daughter when she moves out. We purchased the protection plan just in case even though we didn't have any problem with our old set.

I recently bought a recliner from La-Z-Boy two months ago. I like the size of my new chair and I am satisfied with it and I had a good experience with their sales representative. I would recommend them.

We did a special order on a Power Couch, Manual Loveseat and a Power Recliner XR+. The Couch and loveseat are great but of course not where I sit. I ordered this recliner by the one they had in the Showroom and it was not in by any means like the one there. The day after delivery I went back to store and sat in the Showroom recliner and it is not like the one I received. After doing as they requested, give it a little while to relax like the one in store. So I did. After giving time for this I called and they sent a serviceman out and I showed my problems with chair. He agreed with me about the neck support pushing out my shoulders, not my neck.

Terrible experience when I bought my La-Z-Boy recliner. Took 2 months to receive it then I was never notified when it came in since I had already had paid for it. Legs were scratch. Was told they were going to replace them. I have yet to receive a call. Very disappointed.

I have spoken to customer care and service tech has been to my home to replace parts and is coming back to replace more. The sales assoc. told me product pulled from floor, wonder why? "TAKE THE MONEY AND RUN" IS YOUR MOTTO AS FAR AS I AM CONCERNED.

Our experience with La-Z-Boy has great. The chair was a gift for my aunt. The sales representatives at the gallery were wonderful, helpful, and knowledgeable about all my questions. The quality of the furniture is topnotch. The delivery team was quick, professional and very nice. They weren't even there 10 minutes. They took the old chair downstairs for me at my aunt's apartment building and put it in the bin that it needed to go in.

I purchased a recliner from La-Z-Boy and I'm very happy with the quality. The sales representative was very friendly and knowledgeable and the warehouse associates were helpful.

We purchased our La-Z-Boy recliner and couch and within the year I started noticing the accent thread starting to come off. Then I started noticing the leather start to crack and ripple. Within two years the leather recliner is absolutely unusable. I called at least five times, sent pictures two separate times, and still have not heard anything beyond that. My husband has been deployed for the last year and the set has had such little use! Now after three years the couch has started as well. Starting at the seams and working its way out. Only a matter of weeks until there's a million tiny pieces of leather scattered on my floor. Beyond frustrated.

We've had our La-Z-Boy loveseat and two other chairs repaired. The repairman came and ordered the parts. When the parts came, we called customer care and requested for the same person, Eddie. They were gracious and set that up for me without any question. Eddie worked very efficiently and in an expedient manner. He was clean and courteous. The repair went well and everything is still working like it should be. We are pleased.

I purchased a loveseat La-Z-Boy because of the comfort it gives. The gentlemen who dropped it off were phenomenal. They did great in climbing up the stairs with that big piece of furniture. The sales representative was phenomenal too and very professional. He showed us everything that he thought we might be interested in, went over the different options, and stuck with us until we made a decision. The quality of the furniture is good but it was stuck - it wasn't going all the way down. They explained that it's a safety mechanism and it needed a minor adjustment because the pressure between the carpet and the leg rest was making it thick. But after the gentleman came and made an adjustment, it's working like a dream. He was very nice and did a great job. All in all, I had a good experience.

Two year old couch rear back support is made from 3/4 x 2 inch OSB. It was held in with two staples at both ends. It broke in the center and all the staples broke off. After hearing of an eighty dollar labor charge to correct this I fixed it with a 2 x 3, four screws and gorilla glue. I don't feel this was a materials problem but one of extremely poor engineering. Putting a bending load on OSB shows an inept type of design knowledge.

I made the mistake of visiting the Sarasota, FL store to pick out the furniture. The sales lady was very helpful and wrote the pricing on the back of her card. After making several phone calls to her to place the order it seemed I always called on her day off. I work in Bradenton, FL and noticed that location during a lunch break. Their sales person did not agree with the pricing on the furniture I selected and convinced me it had to be a totally different brand. I asked her several times to call the Sarasota store and even gave her the location of furniture. She was positive it was the furniture she selected for me. Rough day at the store since they were remodeling and it was loud, messy and very annoying. I was in a rush and signed the paperwork KNOWING the sales lady would ask the Sarasota store.

We've had La-Z-Boy furniture in our home for 25 years and decided we needed to replace them. The quality of the furniture that we purchased were great and I love them. However, the delivery screwed up. The couch was damaged and they had to re-deliver it and I told them not to, but they were here so my neighbors had to let them in. That was my main problem. But other than that, everything was good.

Our visit was great! We had 2 guys that helped us out tremendously their names were Brian and Mario. They had a wealth of options and good opinions. They have a beautiful well decorated showroom and they are willing to stay late to assist with questions. No one is running home! They provide you with water and they have great deals during national holidays. But, they never give more than 25% off! Not even on black Friday. Be prepared to spend some $. Their lowest price item was $500 on clearance. On reason I wouldn't give 5 stars is because the women in this store are terrible. They don't smile AND look upset. Also, ask about free home decorating. We sadly didn't have time to get that with the deals running. We only had a few days to make up our mind. But, I would have surely taken advantage of that.

We tried the chair in the store and it seemed comfortable but when we got it home, sat it in it and when in the first reclining position it felt like you were being pushed for war and falling out of the chair. We had many people try it and they all said the same thing. There is something wrong with the chair. My husband won't call the store, doesn't want to create a fuss. But I can't even sit in the chair.

We enjoy our experience with La-Z-Boy. Their furniture was fantastic. We had good service and met their courteous staff. We may look forward to go for some more furniture. The salesperson was helpful. They knew what we we wanted before we knew it, not that they talked us into it. When we went in there, we knew we wanted La-Z-Boy. We've had a good experience before with them and satisfied all the way around. The installation people were wonderful. They were very helpful, made adjustments if we needed it. There's nothing out of the ordinary and nothing bad we can say about it. We recommend it all the time.

Our old furniture was completely falling apart so we purchased new recliners from La-Z-Boy. It's holding up really well. I'm very happy with it. The sales representative was very professional, knowledgeable and helpful. When I was scheduling the delivery, the route was only available for a Saturday delivery. I had to delay it at least a week because of the one day option. But other than that, it went well.

I recently purchased a recliner from your store in Silverdale WA. I am not one to **, but I think that I received the worst customer service of my life from your local store. I purchased the chair on the 25th of Sept. and just received my chair today (11/06/2015). Approximately 3 weeks ago I stopped by to check on the status of the chair. The person that was at the counter at the time asked me who the salesman was and when I told him he stated that he would be in to work in a few hours and asked if I could come back. This got me a little angry and he finally conceded had looked on the computer.

I have had La-Z-Boy furniture in my home for about 20 years. I decided to purchase new furniture because I wanted two chairs that were alike, same color. It took me a long time to decide, but the sales representative was very nice. He move chairs around for me to sit in and I finally decided. The representatives in the warehouse very nice and courteous and they loaded the chairs in my car for me. The chairs are perfect. I love them.

We haven't used the chair much yet since it was just delivered today. It looks really nice and is comfortable. The controls are easy to use. It should be good since La-Z-Boy is known for their quality.

We just refinished the floors on our upstairs family room and we wanted to put a nice room together so we purchased new furniture from La-Z-Boy Furniture Galleries. We bought the same couches we did before except we got different colors. Their sales representative was awesome and very helpful. She helped us put everything together, both from a product standpoint of what would work for us to being able to design the colors, textures, things that we needed to finish up. I would recommend them to a friend.

I went to the store of La-Z-Boy one time and the sales representative, Tiffany, was good in terms of showing me different types of chairs. I went back a couple of weeks later and made the purchase for my recliner. She was very professional, helpful, and answered all my questions. Also, the delivery team was great. I wanted it in one place and they told me to reconsider. They moved it to a better place so that it can recline properly. It's very good. I love my chair.

In April we purchased a set of La-Z-Boy Scarlett Outdoor Furniture from Sears. A patio set and a dining set. We purchased from La-Z-Boy because their quality has always been good. Not so with the outdoor furniture. A company called Brown Jordan makes the furniture and they put the La-Z-Boy name on it. When it was first delivered we noticed some wicker unraveling on a chair. I called BJ and they had me take photos and send copies of receipt. A hassle for sure. They sent me a new side arm which I had to have someone replace. Over the summer I kept noticing more and more unraveling of the wicker and pieces of wicker sticking up. The furniture was only 5 months old.

We purchased a sofa, loveseat and swivel rocker/recliner from our local store. We spent a lot of money, but figured the La-Z-Boy brand should offer more durable pieces. We even purchased an extended warranty from the Guardsman group. Within a year and a half, the dark brown leather began fading to a pinkish hue. We called our local store and they directed us to the company from which we purchased the extended warranty. Neither La-Z-Boy nor the Guardsman group would even send a rep out to inspect our furniture. Repeated efforts with both companies fell on deaf ears. Our furniture is now only 5 years old and needs to be replaced. I am so disappointed with La-Z-Boy quality and their failure to back their product. I am pissed that I was conned into purchasing the extends warranty which I was told would cover ANYTHING. We will NEVER buy from La-Z-Boy again. Absolutely one of the worst consumer interactions in my life.

One of the reasons for purchasing our recliner a few years ago was the lifetime warranty that came with it. When we started to have problems with it recently and called to have it fixed we were surprised that while the parts were under warranty we would be responsible for payment of the service fee. Being that I'm handy I was able to reassemble the part that had broken and all was well... Until it wasn't.

I would not recommend for anyone to buy from the La-Z-Boy store in Mobile, AL. We were told it would take for 4-6 weeks for our couch to be in. Almost 10 weeks later it still has not arrived. For the past 4 weeks we have been told, by the salesperson, it was shipping and that they would check on it. We have gotten that same response every time we have called. DO NOT buy from there unless you want to get all excited about new furniture only to have to wait 3 or more months for it and listen to excuses with no results from the store or customer service.

I am so disappointed in La-Z-Boy furniture. I thought they were a company that produced high-quality products. Four years ago we invested in a leather recliner for Jim and a reclining bonded leather love seat for me (basically, two recliners). We bought an extended warranty on both pieces which covered the recliner for 5 years and the love seat for 10 and we're told that if our dogs jumped on the furniture and ripped it or if Jim sat down with a screwdriver in his back pocket and ripped it they would fix or replace it - they did not tell us that anything OTHER than an "accident" was considered "normal" wear and was NOT covered. I was so impressed by their warranty which is one of the reasons we bought from them. Well, where I sit and where my head rests (and pushes back in order to get the recliner foot out) the 'fabric' has disintegrated.

I had a great experience at the La-Z-Boy gallery. Cathy, our salesperson who went out of the way to help us, was wonderful. She spent a lot of time helping me to decide what I wanted for myself. The delivery came on the day I was available and we liked the quality of the furniture that we've received. We would definitely recommend La-Z-Boy Furniture.

I want to start out by saying that La-Z-Boy customer service locally and nationally has been very good. Unfortunately our Briggs sofa that has wonderful memory foam cushions and chaise is only a year after having been put in falling apart. The memory foam in the chaise area is falling down to the foot area. This is causing the integrity of the seat cushions to lose structure. The foam in the chaise is bunching up at the foot. I would love to have input from La-Z-Boy on how the integrity of this sofa can be restored? We so want to love our sofa!

I purchased my new living room set from LA-Z-BOY valued at $7,300 the end of July 2015. The sales representative claimed that this particular set, the Grayson was their top of the line, as well as their best seller. He also informed me that it was very comfortable and reliable. I had informed him that I was a disabled veteran and that I was looking for something comfortable that would support my medical conditions.

No problem waiting 8 weeks for furniture. Delivery service damaged entry door and ripped chair. Settling on door was a nightmare. Customer Care is a huge misnomer. Four reps promised a call back, none ever did as to when chair would be repaired. Finally fixed after 5 weeks. Store manager was of no help. Live and learn.

We have two La-Z-Boy chairs and so when we needed a lift chair for my wife who suffered a stroke sometime back, we naturally went to the La-Z-Boy Galleries. My wife liked the model on display but they would not sell it, instead we made out and signed an order for one to be built for us. When it was delivered, it was much larger than the one in the store, so large in fact that my wife's feet would not touch the floor and was very uncomfortable to sit in, even for me. It had ridges that tended to pitch you out in the floor. When I decided to ask them to take it back and return my money, I was told there would be a 25% "restocking fee" which is quite ridiculous since the chair was not satisfactory.

We love our furniture from La-Z-Boy. We felt their sales people were knowledgeable and listened to what we needed as well as our expectations for a new home. They helped us figure out what we needed to get as well as with the ordering. The manager in Cary, NC was awesome, helpful and considerate. They were also very flexible about the delivery time so it was a very positive sales experience. We really appreciated that the delivery team got everything set up.

Daughter bought me an Asher Reclina-Way Recliner from La-Z-Boy at Sawgrass Mall in Sunrise, FL for Father's Day. From day one chair would not recline properly. Service tech resolved issue, although it should of been discovered at the warehouse prior to delivery. After a few weeks, metal to metal grinding / rubbing noise when reclining. Service tech changed bearings and bearing brackets but did not solve problem. Tech said he would order the slide frame (where the bearings glide) and would also order new seat since it felt too weak / soft to him.

We are very pleased with our purchase of the La-Z-Boy electric recliner loveseat. It's very comfortable and easy to recline. We would recommend to everyone.

We worked with La-Z-Boy's free designer to select our furniture and it was a fabulous experience. She came to our house to do measurements and understand more about our likes and dislikes and then pulled fabrics for us to approve. She absolutely nailed it and we have received a ton of compliments on our new couch and chairs! We're thrilled with the look and quality of our furniture.

I needed furniture for a new room in my house so I bought a sofa and a chair and a half from La-Z-Boy. I dealt with a woman in their gallery at Jefferson Ave., Newport News, Virginia and she was awesome. She called me when the furniture had come into the warehouse and told me when and what time they would deliver. The delivery team was great, they even removed an old piece of furniture for me and I appreciated that. Both gentlemen were very professional and nice. It took me 4 months to find something that I wanted but I love the furniture I got from La-Z-Boy - I knew I would buy them when I saw them.

My wife and I placed an order at a local Gallery in Salem, OR. The order was for a wing chair and ottoman. The item was on sale at 15% off the retail price. When I first saw the price on the invoice I thought it was on the high side. My family was in the furniture business of over 90 years and I worked in one of the stores for 15 years. This was one of the companies we carried, so I'm familiar with fabric grades and add-on pricing. One little known fact is that companies will make up different retail price lists when request by a store owner. This can be anywhere from an extra 5 to 20% above standard retail. I assumed a Gallery would use the standard retail price list

For the third time in two months this store did not have and refused to get an advertised product at the advertised price. When I asked to talk to the manager, she was too lazy or didn't care enough to get off her butt behind the counter to even talk to me. They said the sale was while it lasts even though they emailed me one hour earlier with the ad. Additionally the only store that even had one floor model was in Columbus, Ohio an 2 1/2 hour trip. On top of it all I was once a furniture store owner and carried La-Z-Boy products. This wasn't their normal business practice 20 years ago. Also, they are advertising 50% off sales which is total unadulterated bologna.

I bought this recliner new. Two months after, it broke in two places. The leg rest snapped, the right arm fell the chair. I would like to take it out in front of their store and burn the piece of crap. Just might wait till Christmas shopping begins. Oh there's always YouTube and Facebook.

La-Z-Boy products have been a part of our lives since we married 46 years ago. This time I ordered a couch and two recliners. I was able to pick out the colors and fabric and with the excellent help of the people at Jensen's I got just what I wanted. The compliments of friends and family have been amazing. Thanks to the people at Jensen's, my choice fits our needs perfectly.

On 10/13/2015 the La-Z-Boy repairman came, within the scheduled time, to repair my reclining couch. He discovered that the frame and rails had broken. He had to order the parts to fix it. The parts would not be available for another 3 weeks and would call to schedule the repair when the parts were delivered. Apparently, he is the only authorized service for La-Z-Boy repair for the area which is why I had to wait for 2 weeks before he could schedule me which was after 1 week of trying to get him scheduled. This makes a total of at least 6 weeks from the time of my first call to La-Z-Boy about the problem to the time it MAY get repaired. I started this process on 09/24/2015.

Bought a reclining sofa and 2 armchairs in December 2009. Some of the material is now thread bare and settee is sagging. There are only 2 people living here and are not overweight! 10 year guarantee is not worth the paper it is written on. We live in the UK. Bought from SCS.

I had a good experience with La-Z-Boy so when our house caught on fire and we have to have new recliners I purchased my second recliner from them. When we replaced the couch, we got it from them too. My wife bought them and I picked them up, and the sales representatives were real nice and courteous. We got two of the same kind, brown leather king size. The last one I had, I had sagged the surface because I slept in it too much. It's a good product that I'd recommend to everybody.

My wife and I went to the La-Z-Boy store in Gainesville, Virginia, where we purchased 2 recliners. The sale went through smoothly, I even opened a charge account, since we were planning to purchase more items later. But our trust in La-Z-Boy delivering on a contract has been destroyed. When the recliners finally showed up for delivery, one recliner was fine, the other was a used recliner, which was damaged, which the delivery people tried their best to hide. When I asked why they were trying to pass a used, damaged recliner off as a new one, they said it was a new recliner. They finally admitted the recliner was used after I said "really this is a new recliner, then kindly explain why there is red carpeting tuffs stuck on the bottom of the recliner's base."

Two weeks after receiving delivery of two La-Z-Boy recliners, I leaned on the right arm of one and it broke almost completely off. Examining it I noticed that the manufacturer used cheap materials: the wood was mere particle board and the front of the arm was attached to the wood with either staples of brads. This was pitifully little construction to resist the weight of my arm leaning against it, so I do not wonder that it broke. But I am satisfied that it is to be repaired under warranty. My concern is what if it should break again in a year or so and out of warranty. I think construction should be more reliable. Consumer reports ought to hear of this and not recommend such a flimsily built product.

We had a wonderful experience at the La-Z-Boy Furniture Gallery in Toledo on Airport Highway. Our sales representative, Christie ** was very helpful and knowledgeable and very easy to get a hold of when we had a question. The couch was delivered when promised and the delivery people were prompt, courteous, careful and polite. We love the couch. The color is perfect and it is so comfortable and well made. We are really happy with our purchase and our overall experience.

When the recliner sofa was unpacked and set up there was an obvious flaw in the reclining mechanism on one side. The delivery people noted it and eventually we heard from the dealer who sent someone to look at it. He said it was not repairable in the home and would have to be replaced with a new one. That has been several weeks ago and no one has contacted us to say what they are planning to do or when something will happen. The sofa is usable and is not causing us any particular problem save that it does not look right because one side sticks out farther than the other and there is an evident gap between the cushions. It would be nice if someone let us know when the exchange is to take place.

I've had La-Z-Boy furniture for maybe 15 to 20 years and I was ready for a new couch so I purchased a chair, ottoman, sofa and some pillows from them. The sales representative was very knowledgeable and explained everything to me, while the delivery team was on time, careful and very nice. As for the purchase, it's good quality, that's why I went back to La-Z-Boy. I got one couch then that didn’t hold up like I thought it should and I got rid of it. I highly recommend La-Z-Boy. In fact, I already have. When people have asked me where I got my new couch and I told them at the La-Z-Boy store.

My La-Z-Boy rocker/recliner (not power) of fifteen years broke so I got a La-Z-Boy power rocker/recliner in leather. It is very comfortable and easy to operate. They have lots of colors, styles and fabrics to choose from. Only had it a little over a month and no problems.

This is the second set of living room furniture from La-Z-Boy. We liked the first set so much, at our lake condo, that we bought the same set for our primary residence. Great place to shop with great quality and guarantee. I always recommend La-Z-Boy to my friends.

Took about 30 minutes to pick out my couch and recliner. I'm 6'4", so that narrowed a lot the choices in the store immediately. The salesgirl (I forget her name) knew the stock very well and showed me all the deeper-seated and taller head support items in the place. She was also able to answer all my questions. Quick is good.

I hesitated in the past to buy my husband a recliner because they tend to take up so room and are somewhat of a cliche for older people BUT he really wanted one. Then I saw one on-line at a great price that had a reasonably sized footprint, and I decided to get it for him as a surprise for our anniversary. He has early onset Alzheimer's and I want him to enjoy every moment he can. So glad I did; he loves it!

My husband and I bought two leather recliners from a local La-Z-Boy store about 2 months ago. They are comfortable and durable. We have two dogs that like to jump and scratch the furniture but these chairs haven't been able to scratch or tear either chair. The colors are rich and deep. I have sciatic nerve damage; I usually can't sit in a chair for very long without severe pain but both of these chairs are very comfortable. I am able to sit comfortably for about an hour and a half before the pain sets in. Wonderful chairs!

I wanted a new recliner and the sales representative at the La-Z-Boy gallery was very nice and helpful. The delivery team was fine. It's amazing, they just dropped it off. It was right at the front door where they put it. The quality of my new furniture is good. I like it.

Wonderful furniture!! Thanks.

La-Z-Boy customer service is outstanding. The quality of the furniture is not the same as it was the last time we purchased from La-Z-Boy. I still would recommend them. Last set lasted almost 20 years! Nothing lasts that long these days.

I was disappointed that arm covers and head covers are no longer supplied with the chairs. I have had and have 13 La-Z-Boy chairs. My two new ones, although the superior line, do not seem as heavy and full as my past ones.

We are overall happy with our purchase even though we had some issues with our carpet order. It took 3 tries before we got the right one and it is only due to the office manager - Sima at your Dundas & Winston Churchhill location that everything worked out to our satisfaction. She is an asset to your company. We also appreciated the efforts of your sales person - Amit. Thank you.

La-Z-Boy fixed our Electric Loveseat. The tech knew in a matter of a minute what was wrong, and fixed it, as well as checking our second chair while he was here. We are very happy with the service we got.

Worked with the seller in Ocala. 1st recliner had dimple on the back, seller said it was the way La-Z-Boy shipped them. They replaced the back, unfortunately I wasn't home. The new back still had dimple. They ordered another recliner, I rejected it because it had dimples, but staples showing. The seller offered to give my money back, but I wanted a recliner. They gave me 30 minutes to decide. I thought I could work with La-Z-Boy, but no, they indicated there was no quality issue and closed my response. Unfortunately I could not recommend La-Z-Boy to anyone.

I purchased a living room set by La-Z-Boy called Oregon Trail, From Howell Furniture in Beaumont Texas, in 12-21-2011. In Aug of 2015 we notice that the furniture is peeling, called the store, is not covered, let me add we paid over $3500.00 for this set. It is what they call Renew Leather. My husband and I live alone and take very good care of everything we own, I think if you shop for a Name Brand like La-Z-Boy you would think the warranty would be longer than a year. And let me also add we bought the extended warranty for this purchase and was told it only covered accidents, ok let me get this straight. If I had a pen in my pocket and sat down and punched my chair they would pay, but if the quality of the purchase is not up to standards it doesn't. Will not buy from Howell again and will never buy La-Z-Boy brand.

The sales personnel were courteous and professional. Also they were not pushy or in your face. When you had a question they were readily available to answer my questions and they were knowledgeable about the products.

The service was perfect. We had an issue with the product, and they did everything possible to make it right.

I recently purchased a sectional from La-Z-Boy. It was my purchase and I'd recommend them. The talks with the sales representative were all wonderful. However I just have one criticism and it was with the delivery. It’s just I had a timeline of 1 to 4 and they were supposed to give me an hour before they call me, they called me at 3:11 and saying that they were like 15 to 20 minutes out or something like that. So it went right up until almost 4 o’clock. I was like, “Wow, really?” It was almost 4 o’clock waiting on them, and they did get here before 4.

I recently purchased a chair. The product is top quality and the service was more than what is normally expected. Delivery was on time and professional.

We shopped around a lot before finally buying at La-Z-Boy. Ran the gamut from budget to prestige furniture stores-- even department stores. In the end, we selected La-Z-boy for several reasons: NOT the lowest price but the best VALUE for the $$$. I'm a big guy and I needed a sofa and recliner I could count on for years of comfort. The budget stores (BDF, R&F, Ash***) had good prices-- that's it. Reviews of their furniture indicated that I would have issues down the line. As far as the prestige brands, LZB offers the same or better quality for less. My ex still has the LZB sofa and loveseat we bought in 1995!

I have been extremely pleased with the experience of purchasing $8000 of furniture from your Naperville, Illinois location. I originally looked at the product at the Indianapolis, Indiana location, and upon relocating out of state, contacted the Naperville one. Theresa worked with me to "price match" the cost quoted in the prior sales market and I subsequently ordered the Collins Sectional.

I am extremely please with the product. The option for an air mattress in the Sofa is wonderful. Love the choices of colors, etc. Sales and delivery personnel were great. Would definitely recommend to friends.

When the recliner was delivered, the delivery crew noticed some of the fabric was torn at one of the corners. I did not recall noticing any tears at the store! They gave me a telephone number to call and report the damage. He told me that he had called and notified them of the tear. I called and was told a La-Z-Boy representative would be at my house on a specific date; I was called on that date and the person told me at what time they would arrive. They saw the tear and told me a replacement back would be sent via FedEx. I could install it (he showed me how) or he would return to install it for me. The replacement arrived, it has been installed and the chair is like it was never damaged.

This was my first La-Z-Boy purchase. We were replacing furniture that's 52 years old. When the cushions are hitting the floor, we decided it's time. The fellow's name was Ben and I believe he is the store manager. We went there twice. The first time, we just went to look around. We haven't been in the store and we wanted to look around and just see what was there. We had certain requirements because we're in an over 55 development and the rooms are much smaller than our previous house. So we just wanted to look around. And he showed us what he had and he answered any questions we had. And basically left us alone to browse and said, "if you decide to come back, it doesn't matter who you speak with because they're not on commission."

We love our Collins sectional! We had to order additional sections for it, as it was too small for our room. We are still waiting (it's been two months) for those to arrive, so I can't comment just yet on how well they made them to fit in with our existing set. It is super comfy and well made. It's worth the investment.

I'm very happy with my recent purchases at La-Z-Boy. We really like the new sofa, it is so comfortable. Previously we purchased a "Chair-and-a-half" with a fold out bed. It, too has found a permanent place in our home.

Discussed several recliners but need to go to store to sit in them and try them out for comfort. Not happy about $79 charge to deliver from Tucson to Green Valley so will probably order through QVC with free shipping.

We purchased a lift chair, a leather chair and an ottoman from La-Z-Boy Furniture Galleries. The sales representatives were great and wonderful people. Our interaction with the sales associate was great, and the scheduling of our furniture delivery was quick and it was wonderful. Justin was a wonderful sales person. We had a fabulous experience. We would definitely go back.

Great Experience. Very friendly staff and excellent variety to look at.

Within a month of use we have noticed a discernible loss in seat and back support. As you can see in the photo we are now using cushions to compensate for the loss of height in the seat. Without the cushion the additional recline is forcing the backs to compress and the recline is further increased without the desire to recline. If this continues we will be looking at the ceiling constantly before too long. In the photos, please notice the difference between the more used seat and back and the inner less used seat and back. We did not expect this to occur so quickly as only two people use this sofa on a daily basis.

I ordered a power lift recliner for over $2000 from the online site and received a confirmation email indicating I would be contacted within two working days for arrangement of delivery. The chair was in-stock. After over a week I started calling the customer service line. I gave up three times after being immediately placed on hold for over ten minutes. The fourth attempt I got a person after 12 minutes on hold. She told me I would be contacted within two days, remarkably like the email.

Order was placed on Aug. 5, 2015. Told it would be 12. And for delivery, when I called on 10/20, 2015 I was told the earliest delivery would be middle of Jan. 2016 (maybe later). They should have called me to tell me this and not just waited until I called to check on order. At this time I request a refund because I needed furniture quicker. I was told the refund would be made on 10/20, it was not. On 10/29/15 I told the salesman again to credit my account, we will see... and to send me a copy. I was able to secure my needed furniture at another furniture company, purchased and delivered in 2 working days (good service).

I must say the service that we received in regards to correcting the feet of the sofa and love seat went beyond the call of duty. Julian called from his home after hours and made sure that all was taken care of ASAP. The delivery guys were outstanding and did everything on the same day pick up, take back for repair and return. Totally amazing. Thanks to all.

We were in the market for two sofas and visited the Nanaimo showroom. All the staff we spoke to were very approachable and knowledgeable. Donna was our main contact and did an excellent job. She quickly understood what we were looking for. As a result from the options she showed us we made a decision on style and colour. The quality of the furniture was very good across the store. We were fully informed of payment options and delivery times. We were contacted regarding delivery giving us plenty of time to arrange. The two delivery guys were very professional and took great care in bringing the sofas into our home. Great experience all round.

I like shopping at La-Z-Boy. The items are high quality and the choice is excellent. The price is high but with the quality, it's worth it for a couple key pieces.

Our experience was positive. We shopped several places and clearly preferred what we got. Carol ** and the entire staff was wonderful. Helpful without being pushy. Our only issue was the difficulty in returning the recliner to the seated position. A worker came to our residence but it seems like a problem that only time can solve. Probably should have considered the power option.

Recliner non-functional. Calls for repair not returned. Over billed for delivery charges. Napkins do not match recliner. No evidence of Ultra Shield protection. Improper disposal of previous recliner.

I couldn't be happier with our La-Z-Boy purchase. From our in-store order experience to the delivery and set-up, it couldn't have went any smoother. Beautiful furniture and so comfortable. I rate the entire experience a perfect 10!

This is my first purchase of La-Z-Boy products, and I must say that I am quite pleased. My purchase was for a rocker-recliner, and sofa recliner. There are a number of items that I like about these 2 pieces, but the big things that stand out for me is the sturdiness of said furniture, as well as the ease with which they recline. Let's not forget the cost in comparison with the value of the furniture was a big plus for me.

I needed some new chairs as my old one is already 14 years old, so I went with La-Z-Boy. The sales rep was very helpful and friendly. He was not pushing and he let us have time to go around and look at anything we wanted. The quality of the furniture is 10/10, but my the footrest down by my ankle is rather hard and uncomfortable. When we scheduled the furniture delivery, the person that I had been dealing with was on a break, so another person took our order and she was very friendly. She told us that we would pay half down and half after we got the chairs, but that was not the case. They later on told me that they would not set up delivery until we pay the balance of the cost of the chairs, and I wasn't happy with that. When we have bought furniture in the past we have not been required to pay the full amount before we even get the product.Nevertheless, the delivery team were very pleasant and professional.

Sat in the Greyson Rocker recliner and it was divine comfort. Purchased and it arrived a few days later. Within 3 or 4 days my wife reclined and she described the feeling of something giving way and a strong vibration. That evening I sat and reclined all the way back folding my arms behind my head. Without warning the chair tipped back hitting the floor. My wife weighs 150 and I weigh 225. Since I have some physical disabilities, I had to have my wife help me out and up off the floor. So we returned the chair and received a full refund. The staff at the Greenville, SC store was phenomenal. As for your product quality vs. cost, there seems to be a major cost vs. quality ratio issue. At this time, I would not purchase nor recommend La-Z-Boy products to anyone.

We visited the Springfield Missouri La-Z-Boy showroom in late August, after having been to one locally owned and one other nationally known furniture store. We found the showroom much more understandably organized, and the assistance provided by the first salesperson to approach us was excellent. We were purchasing furniture for several rooms as we are building a new home, and were offered the free services of an interior designer to help determine if the scale of the furniture we liked fit into the space and some of the other furniture we already had. This service was invaluable.

I bought 2 reclining power sofas & they are great! Comfortable, beautiful and well-made. I also got a sofa bed with blowup mattress. The comfort is remarkable & the ease of use is noteworthy.

Have had the cushion replaced twice now and each time the exact same thing happens. The second replacement was a much thicker one than the first replacement but had the same results. After frequent use the cushion "flattens out". The cushions are NOT FIRM enough! I am also finding that the chair seems to be leaning forward more than it should. I need to use a footrest in order to "lift" the front part of the chair a bit. Very disappointed and would never recommend it to anyone. It was not a "cheap" product but has given us "cheap" comfort! I will say that the service people have been very nice, courteous, and helpful. On the downside with service it takes way too long in order to get a replacement (6-8 weeks) only to find that after about a week you have the same results as the original one. Very dissatisfied--very disappointed. Recommending this type of swivel chair would be rated a definite "0".

My experience with La-Z-Boy (Winnipeg) was ABSOLUTELY WONDERFUL from start to finish! My sofa and chairs are PERFECT in every way! Every step of the process, from ordering to delivery, was made effortless by the staff at La-Z-Boy. I cannot thank them enough, and will definitely shop at La-Z-Boy for ALL of my future furniture needs!

I was very disappointed with my recent experience with La-Z-Boy. My wife and I just bought a new house and we needed new couches and love seats for both our living room and our basement. The ordering was easy (I guess all you wanted was our money). The couches arrived as promised on the day they were suppose to. Since my wife and I were still moving things over to the new house, I didn't get to try out my new powered love seat in the basement until the next day. I pushed the button to raise the recliner and the button got stuck and wouldn't let me put the love seat back down.

2nd purchase I have made from this store. Knowledgeable, friendly and very helpful staff showed me all options for the recliner eventually purchased, which was an excellent value for a full leather recliner ("Astor").

It was time for us to replace our furniture that was getting older, so we purchased a sofa and a recliner from La-Z-Boy Furniture Galleries. I really like the quality of the furniture, and I'm very happy with it. The sales representative at the gallery was very friendly and helpful, the sales associate was great in scheduling our furniture delivery and the delivery people were very friendly and on time so everything went well. They were very professional and I would definitely use them again if I needed more furniture.

Purchased my furniture March 22, 2015. It was delivered on June 24, 2015. Furniture was filthy with wood chips and shavings. Drawer pulls broken and chair cover was not sewn correctly and was easy to spot. Called customer service and a repair tech came out on July 16, 2015. Parts had to be ordered. Began to call on September 16, 2015 to find out about my repair work that needed to be completed. Made numerous calls with no answers other than someone would email and try to find out when the parts would ship. On October 15, 2015 I received a call from customer service stating the parts were in. An appt was scheduled for October 29, 2015 for the tech to come make the repairs.

I bought a recliner couch on Aug. 9, 2015. I paid their delivery service $100.00 to deliver it to my house one week later something broke on it. I called for service only to find out it is going to cost me another $69.95 for the service. Needless to say, I will not deal with them again. If you value your time and money, stay away.

I've owned La-Z-Boys since the day I was married 44 years ago, and bought a set of matching rocker/recliners from the Fort Myers store, about 1 1/2 ago. The material pulled away from the frames on both chairs down the seat. I contacted La-Z-Boy and they wouldn't do anything. I always thought they had a Lifetime Warranty on their chairs. They told only on the mechanisms not the fabric but apparently the fabric was cut too short that's why it pulled. I will never buy another chair from them again. They lost a good customer. Do we have any recourse??

I've had La-Z-Boy for many years and it already had a hole in it, so I had to replace it. However, I can't complain about its durability as it was 20 years old already. The sales guys at the gallery have all been absolutely perfect. They helped me pick things out which I appreciated since I'm designer-challenged. I tell them what I'm looking for and they do a good job in pointing out the different models of the furniture that matches. They also helped me pick out a rug and lamps out. Overall, our experience with them was outstanding.

We purchased our Quinn sofa love seat and sofa on 2/9/13. This was our first La-Z-Boy purchase and might very well be our last. We originally decided on La-Z-Boy because of the "comfort" that the brand is known for. This furniture is anything and everything but comfortable. While we really love the look of the Quinn, we are extremely dissatisfied with this furniture. It feels like we are sliding off the front of the sofa and love seat when sitting on them and the cushions do not keep their shape.

Our interaction with the sales reps at the La-Z-Boy gallery was pleasant, detail-oriented, transparent and entertaining when I came and needed a comfortable place to rock my children. The quality of the furniture I bought was excellent and the cost is proportionate to its quality. Moreover, scheduling the delivery was seamless and the sales associate was easy and accommodating. Generally, my experience was overwhelmingly positive.

We will NEVER buy from this company again. Ordered a $3,000 leather sofa, of which we had to wait 9 weeks for delivery. After delivery we found the recliner is so difficult to retract, you need to be an Olympic bench presser with your legs to retract the sofa. We have been ping-ponged back and forth between a customer service number and the showroom, and finally had a service tech come for all of 15 minutes and said, "There is nothing I can do. It will loosen up over time". That is your only answer to an inferior non-working product? Well it has been four weeks now and it hasn't loosened one bit. We will NEVER shop with this company again. We are pursuing legal avenues as well as the state's attorney general. Total failure in customer service. We have experienced "Not my problem, it's another department's problem" attitude from day one. Buyer beware.

We purchased a couple of JC Penney sectionals over the years since we've been married. They don't last and we're in a position where we can buy a piece of furniture that's more substantial and has a better reputation. So we purchased a sectional from La-Z-Boy. This is our first purchase from them. We haven't gotten our furniture yet, so I'm looking forward to it.

I'm a little unhappy with La-Z-Boy. We've got some leather recliners that we bought in the past and we were happy with them. We still have them. They've stood up over the years with no problems at all. But this recent purchase was something different. We were very impressed that we went to the store and they volunteered to come to our home and give us an insight on how to finish it, how to buy the furniture, and which colors to buy, but it's been a disaster. The colors are wrong. The tables are very strong and solid but they're too big for the room so it had to be sent back.

Lily helped us with the designing and she couldn't have been better. Their sales associates were always willing to help. I told La-Z-Boy that we have a few nicks and dents in the furniture that I would like them to clear up so I had an appointment set up. Then something came up so I can't meet the gentleman at that time. They gave me a time frame of 2 or 3 hours but my schedule was busy then, so I had it rescheduled. But overall, La-Z-Boy was good and my family and I had a really positive experience with them. I would definitely recommend them to a friend.

Our experience with La-Z- Boy was wonderful. My husband was in the nursing home across the street from the location and I ordered it. It was special order because of the color. My husband passed away before I received it and they were kind enough to refund the chairs and that was the most wonderful thing that has ever been done to me. They softened the blow because it was a very expensive one and we thought that he would be able to have several months living here at home. If anybody's interested in the La-Z-Boy, they're the store I'm gonna recommend everybody goes to.

I needed a new look in the room and I wanted something totally different. The La-Z-Boy representatives were wonderful and they had somebody come out to my house to help get an idea of my taste. She put together a board, I went in to see it and picked everything she chose for me. But I'm not too thrilled with their quality. I got a couch with push-button and the one side stopped working after a week. And the back of it is not stuffed enough.

On May 15, 2015 I purchased a sectional for a little over $6400.00. You would think with spending that amount of money you would get great quality along with excellent customer service. Unfortunately this was not the case. In the first place I was told my order would be here in 8-10 weeks, it actually took 12 weeks. Once it arrived I had to wait another 2 weeks for them to deliver it. When they finally delivered it the SlumberAir mattress was defective. The delivery guy told me I would need a new one. To make a long story short it's now October 23, 2015 and I still don't have my mattress. I have had to sleep on the couch for two months now and have had four deliveries none of which went right. They don't even apologize for the inconvenience. The customer service reps are rude and inconsiderate. It's been almost 5 1/2 months now and I still don't have everything I ordered. So for high prices and poor service go to La-Z-Boy.

I really like La-Z-Boy's design service. It's pretty amazing. I haven’t received my furniture yet, but everything's been great so far. I’ve been really happy.

We purchased our sleeper sofa two yrs ago along with the Ultra Shield Premium protection for 5 yrs. Purchase was a leather sofa to be placed in our guest room/husbands IT work room. As such, we rarely go into this room and guests have only used this sofa twice. We recently found a slight tear on one of the cushions. My husband was unsure if he placed one of his work/equipment bags on the sofa. So...I called La-Z-Boy about the tear and they referred me to Ultra Shield. I left at least 4 messages, 1 email and finally heard back 4 days later (now mind you, this needed to be reported to be reported within 5 days of the finding). They then proceeded to tell me they denied coverage -- mind you, coverage was for ANY and ALL tears, stains, etc. with the Premium plan we purchased.

My wife used to buy stuff from La-Z-Boy when she was alive. I got rid of the old stuff when she passed away, and I figured that since she had La-Z-Boy, I went back to them. The sales people at the gallery were really good, and the quality of their products can't be beaten. I really like and appreciate that.

In July I ordered a recliner chair, the Fletcher, with a custom fabric. With all costs added it came to $1300 and was delivered in September. The fabric lines up extremely poorly and an outsourced employee was sent to respond to my complaint. He took pics, said that he felt it was fine. I never heard from customer service and finally called them this week. An hour phone call left me with the same msg - it is what it is - nothing can be done! Look at the picture - move the fabric on the seat cushion to the right about 6 inches and it will look much better. Why can't I get anyone to fix this!

We moved into a retirement home and needed a couch for our television so we decided to buy a La-Z-Boy. The chair is very nice. The sales representative was pleasant. They had a little problem with their computer but they overcame it.

Bought a recliner from La-Z-Boy and was told the price. When the salesperson came back with my credit card the price that they told me went up 79.99. Said it was a delivery charge. I told them we would pick it up. Then they said it would only be 40.00 to deliver the chair to the store. WHAT IS THAT??? I won't buy anymore or anything from La-Z-Boy. 80.00 to deliver a chair.

I recently bought Sectionals and Ottomans from La-Z-Boy. It was my first with La-Z-Boy and the sales coordinator at the gallery helped me out with colors. Everybody was pleasant, helpful, and wanted to meet my needs. I haven't received my furniture yet and the girl is supposed to come out on Wednesday with the delivery. It's been paid for already so hopefully I'm satisfied with the furniture and the service I have on it, everything would go smooth, and I wouldn't have a problem with it.

I purchased a swivel chair and stool from La-Z-Boy. Our sales representative was recommended by my aunt and cousin. She was very excellent, friendly, helpful, and a hundred percent of the reason why I went to La-Z-Boy and why I ended up buying the furniture which I've had since Saturday. It looks great and I love it. The pillows were just an add-on for me. They seem stiff but the chairs are great.