La-Z-Boy Furniture Galleries Reviews

My mom has four recliners but she wanted a white one so she ordered from La-Z-Boy. We're still waiting on a new chair to come from La-Z-Boy as the one we first ordered didn’t work in the room and wasn’t comfortable for her back. They said we had 24 or 48 hours to call back and we called back that Monday but they wouldn’t give my mom her $1,800 back. They had to customize so we were forced to order another one and had to spend a bit more money. They could have been more lenient with the return as it was only a day after the policy. Other than that, the salesperson and everything in their store were cool.

We've had La-Z-Boy furniture in our home for close to 20 years, and we recently purchased a sofa, recliner, and accessories from them. We were just changing over the utilization of some rooms in the house because our kids are moving out. The sales rep made sure that she understood what we were trying to do, guided us very well, and helped us pick the right items. The delivery team was polite, clean, and thorough. The furniture is of the best quality and I got excellent value for the cost. All in all, La-Z-Boy is great to do business with. They've never even had to make anything right because they get it right the first time. They're very careful in their paperwork and make sure the customer understands what they're buying. They're a very well-managed business. They have been consistently excellent.

I had visited La-Z-Boy last September and looked at the couches. I met with Jessica and she helped me with what it cost. I wasn't ready to put the amount out right then but when I had the money to make the purchase this year in May I was greeted again by Jessica and she remembered me from when I came in last time. We checked over the items again to make sure the price was still the same and it was. I purchased the couch and loveseat that day.

They sold us a defective couch and insist that it's fine despite the service tech saying "something is not right with this couch". But the reviewers on the other side of the country say it's fine. Shame on you La-Z-Boy for taking advantage of US service members.

We've been using La-Z-Boy furniture in our home for 20 years. I needed more furniture in the house, so we purchased from La-Z-Boy again. Our new furniture has a very good quality. I’d recommend it.

I wanted a recliner and went to La-Z-Boy and bought one. I love it. It's better than other recliners I've sat on. I'd pay a little more than I would for something that would last very long, and my La-Z-Boy recliner has high quality and I feel that I got what I paid for. Their sales rep was very helpful. He showed us how it works, and that was wonderful. It has been an all-around positive and fantastic experience.

We were doing home renovations. I worked with one of La-Z-Boy's people and she helped me design the layout. It was a very positive experience. I appreciated the assistance from the designer as she came out to the house and that was a really neat service. The products seem to be of good quality and the cost is desirable. I would buy again from La-Z-Boy.

Our furniture was old and we had it for a long time so we got a recliner sofa from La-Z-Boy. However, the first rep that we dealt with was pushy, so we went to another La-Z-Boy store and the sales rep there was great. They still had to make the furniture then so we just had an estimate of when it would be ready, but when it was delivered to us, they came at the beginning hour of the time frame which is always good. We’re really happy with our leather furniture right now but nobody told us what we're supposed to clean it with. Nevertheless, the experience was good. They were helpful and informative.

I had a Hancock and Moore chair that’s all leather which I spent $3,800 for but it's 23 years old and I hate it. I’ve always liked La-Z-Boy's chairs and the La-Z-Boy people in the store were great. Ther sales rep was wonderful. She went out of her way to make sure that I was satisfied with what I had and she made sure that I sat in at least 20 different chairs to pick out what I wanted and she waited, which was very good, because she knew which one I wanted, and yet she made sure it was the last one I sat in. But the chairs haven't been delivered and I've not even heard if these are ready yet. I love the chairs and I can hardly wait for them to get here. However, it was advertised at a completely different price which I'm not thrilled about but that’s how it is. Other than that, I was very pleased with La-Z-Boy's service. Otherwise, I wouldn’t have bought the chair and could have gone someplace else.

We purchased 2 Rock, swivel, recliners, which were delivered 3/20/2015. We had to send one of the recliners back twice because of a squeak. Now we have found that on the sides of the seat cushions, on both chairs, the material, which I found out is made of vinyl, is cracking and peeling. I notified the Davenport, Iowa store, where we bought them, and this is the reply we received:

In Feb of this year my husband and I bought a leather recliner. It came defective. We went to the store. They sent a repairman who ordered a new chair. When that one arrived it had a different defect. Same thing, back to store, repairman comes again. He orders chair number three. You guessed it. DEFECTIVE. So we go the store and order a totally different chair actually two chairs. WELL. The saga continues. WE are now on CHAIR 6. My patience is worn out. WE have done nothing. THE defects are TRULY real.

I purchased a Casey Reclina-Way Recliner from the Barboursville, W. Va. store. The evening I received my chair, I noticed many things wrong and contacted the Comfort Care phone number. Some of the things wrong with this chair are: The back top upholster has "ears". The outside of the right arm has extra fabric at the front edge. Stuffing is uneven on the outside of both arms. When not reclining, the foot rest fabric is loose. There is no support on my legs when I have the footrest up because there is not nearly enough padding on that part. The stitching on the foot rest is uneven making one side "stick up" more than the other side. When reclining and release the reclining, the mechanism is scraping metal on metal. At the back edge of the right area, you can feel a staple(?) through the upholstery.

My old furniture wore out and needed to be replaced so I recently got stuff from La-Z-Boy though I've had their products on and off for 30 years. I've talked many times with their decorators and store people who were very helpful and didn't try to upsell anything. Carlie, our decorator then, was excellent. She listened to my husband and I, and came up with a beautiful design. The delivery people arrived early and were very nice, as well.

I moved from Sweden to USA and I had no furniture at all so I've been looking and I went to La-Z-Boy. I liked the free design service that they had and I got wonderful service from Suzy, the store manager, and the designer, Jonathan. Suzy emailed me and communicated with me and Jonathan made the layout for me. Then we picked the pieces and they made the design for me for the whole floor which is the living and designing areas. I like it so much and they gave me a good discount which was like having 4th of July discounts. They've been so helpful and quick to respond. They also understood exactly what I was looking for and what is my taste. It was very nice to work with them. They made my experience great and I cannot expect better.

A situation came up where I needed a sleeper sofa and I saw one at La-Z-Boy that I liked. It's the most recent furniture I got from them. Their reps were all very nice and their delivery people were very professional. I got the sofa on sale and I like the quality of it. It’s all good.

My service rep was Suzzy. She was very friendly and attentive to my need. She also followed up after the service call was complete. My tech was Will. I could not have asked for a nicer gentleman. Fixed my chair and did it in a very efficient manner. My sales manager from the store helped in maintaining a good relationship with us. I would buy again from La-Z-Boy.

I bought a house and purchased a sectional, recliner, sofa, and some accessories from La-Z-Boy recently. When I first went into the store, the people there helped me pick out designs and stuff that they would bring to my house and got the idea of what I wanted to do in the room. Then they came to my house and did all the measurements. They’re extremely professional. They were on time, spent around four hours with me and did an amazing job. They called and updated me with things. I loved the designer. She did everything that I asked for and went out of her way.

I'm handicapped and can't sleep in a bed and it seems that La-Z-Boy makes a chair that's comfortable for disabled people so I bought two recliners from them. Their reps were very nice and professional. They showed me exactly what I asked for and knew exactly what I wanted. I appreciated it and made the sale right there and then. I've recommended La-Z-Boy to somebody.

Joy & Bob at the Philips Hwy store were great and very helpful. Joy took a lot of time with us. I would recommend her to our friends. Trying to get a delivery date was a nightmare. I received an e-mail from Kat to set up a date. When I called back she told me she would have to e-mail for the available dates they would be in my area. I never heard back from her. Over the course of 3-4 days I called numerous times leaving messages. On my last try I hit the wrong button and was connected to service. A gentleman named Steve answered. When I told him I pressed the wrong button and that he was the first live person I have spoken to, he asked if he could help. I told him that I received an e-mail stating that my order was at the warehouse and to call and set up a date. I stated that I spoke to Kat & she would have to e-mail to me a date and never heard back and what I have been trying to do for the last 3-4 days and could not get Kat to call me back.

The product of La-Z-Boy works. We've had La-Z-Boy before and we've always had a good experience with the product. We haven’t had any problems with it.

We had couches that were so old and we decided that it was time to get some new ones so I purchased a sofa and loveseat from La-Z-Boy. We dealt with Linda and she was awesome. I loved her. She was so friendly and very helpful. She let us take the fabric samples home because we were redoing our house. We would like to check which fabric would match the paint and to see what we would like. We have the furniture pieces delivered and the boys that did that were great, very friendly, and helpful as well. The whole process was nice and easygoing. The quality of the furniture is great. I am very happy with La-Z-Boy.

We've had La-Z-Boy furniture in our home for 20 years. I recently purchased from them again and their sales rep has been very courteous and helpful. I'm happy with La-Z-Boy.

The absolute best customer care and service I have ever received from any company was from Carissa ** at the Michigan headquarters. Very pleasant and extremely helpful. Gave me not only help, but information and advice and made sure she helped me with genuine concern and care for my needs. I will be sure to recommend anyone looking to buy furniture to La-Z-Boy not only for their amazing product and warranty but for the amazing experience I had because of Carissa.

Purchased sofa and protection plan July 2014, delivered Aug. July 2016. Noticed edge of middle cushion the fabric was splitting. Went to store (Royal Palm Beach, FL). Manager Carlos said the fabric was only covered for one year and I was approaching two years. He said to call Ultra Shield (U/S). When I called U/S, I explained the problem as a rip, unaware of the technicality of the term and subsequent issues using that term would raise. U/S denied coverage saying they don't cover rips on the seam. However, the picture I sent them showed the "rip" (separation) was also clearly across parts of the fabric, not just on the seam. I returned to the store but Selena, asst manager, said to call La-Z-Boy HQ in Monroe again and suggest someone from La-z-boy should make the diagnosis, not me.

I recently purchased a sectional from La-Z-Boy because our old furniture didn’t mesh with the décor of our house. The lead designer at the store was really helpful. She took the time to walk us through the different options available, including the different fabrics, and provided suggestions on what she thought would look good. We also have scheduled the delivery of our newly bought furniture. I feel happy with my purchase and would buy from La-Z-Boy again.

We went to La-Z-Boy in Louisville KY to purchase two new recliners. We have always bought from La-z-Boy due to comfort style and quality, but this time we were very disappointed. The salesman failed to accurately describe the features of the recliner we were interested in and ultimately bought. When they arrived they were nothing like the one we sat in at the store and later found out we were sent a tall base chair.

We purchased a pair of fabric covered recliners (SK 290*72124-3) for our new home and were persuaded to purchase the fabric protection. The material faded and lost its vibrant color. We called while they were still in warranty. They are now 2 years old and look like crap. They sent a little bottle of fabric cleaner which did no good. As far as I'm concerned, the quality has gone down and customer service is nonexistent. For the money we paid for these chairs, I expected a lot more. I'm done with La-Z-Boy.

I was redecorating and got two loveseats and a rug from La-Z-Boy. Their design person, Jonathan, came at home, helped me pick stuff out, and was very good.

We have been long-time La-Z-Boy customers and in April purchased a $4,000 sectional from the Tualatin, OR store. In August we are still waiting on a piece of the sectional. No one from the store has ever called us to follow up on our order in all these months. I have had to call several times to find out where the pieces to the sectional were and when they would be delivered. I finally called corporate to learn that the last piece was delivered a week ago to the local warehouse. No one from the warehouse called to inform us and it has still not been delivered. Our experience so far with this store has been a nightmare and we will NEVER purchase anything from them or La-Z-Boy again.

I just got married and just bought a home so I needed new furnitures. I went to two La-Z-Boy stores and both were very nice and very clean with a relaxed atmosphere. Their reps were very knowledgeable and their delivery team was very professional. I got a sofa and a loveseat and they have the best quality. I gotta pay to get good stuff but I'm very pleased with my La-Z-Boy experience.

We have a La-Z-Boy furniture for 15 years and we recently purchased a sectional and a recliner from them for our new home. We had one of the decorators come out to the house and she was very kind. Then we went in-store and had a good experience as well. They provided a fast and friendly service.

I purchased a chair from La-Z-Boy yesterday and went to their warehouse today to pick it up myself to save the shipping. It was a surprise for my husband but he did not really care for it so I wanted to exchange it for another. They did tell me that there was a 30% restocking fee possible but I thought that was if I returned it, not if I was going to exchange it. So now I have to pay 209$ on an over 700 dollar chair to get one my husband likes when I have only had the chair for two hours. What a racket. Don't buy from these people!

This is my FOUR YEAR OLD LA-Z-BOY RECLINER. Isn't it great? Well, it WAS.... The fabric they sold me has worn out completely on the seat. (I noticed something was wrong only two months ago and the hole is three times larger now....) We bought the GOLD warranty, and when I called yesterday the very nice manager said that if the seat had worn out in one year, they could have done something about it. But "after many years, wear is not covered". Although the manager sent a technician to look at their chair without charging me, the result is that I now have to pay to have them reupholster the seat - mismatched because the 4 year old fabric is discontinued. The technician, who used to work in the upholstering factory for 21 years, informed me that the fabric on my chair was too thin and would never have lasted.

I had to replace a chair and I figured I would have a nice La-Z-Boy instead. They came on a timely basis and it was in the house before I knew it. They took care of me right away. The sales representatives were very good and the delivery team came very quickly and put the chair in, and off they went. The quality of the furniture is excellent.

I had a stroke about six months ago and I need to sit up in the house a whole lot and I wanted something I knew I would sit better. We stopped by one La-Z-Boy store and saw some chairs then went back to get them but they had already sold them. They said they would have some more in a few weeks but we just bought the couch and went on to another store that had the leather Maverick chairs and bought two. So we actually got our latest La-Z-Boy furniture at two different places. The quality of the furniture is fine and they're expensive but when you sat on your ass a whole lot that’s what you need. The sales representatives were fine as well as the delivery team.

The quality of the sofa I was delivered is very poor. Several people sent to inspect it state it shouldn't be that way. The material has a nap but since it is all manufactured by machine the material can't be reversed so that the back looks like a different color from the front. The back pillows are also lumpy and uneven. I have been told that they should look better after about 6 months of use. If it isn't possible to fix it I requested a refund or a new couch. I have been told this is impossible and they can't remedy the situation. I can't even give this 1 star, the quality and service is so bad.

The fabric we were shown is directional, though the swatch doesn't show it. When the chair came, the fabric looks like many different colors are in the fabric because of the shading differences due to the various direction of the fabric. Every seam seems dirty and dusty because of the shading. Were told today that this is the way it will look. Should have been told this at the time of purchase. Very unhappy with this purchase and the fact that nothing will be done about it. Have bought other LA-Z-BOY chairs in the past, but will never buy one again or recommend LA-Z-BOY to any friends. Feel like I threw $1,000 away.

My furniture was worn out so I decided to get new ones. We got them from La-Z-Boy. The designer called when I was getting the furniture delivered. She told me she wanted to be there but she couldn't because she has some kind of restrictions for driving. But once that was lifted in about a week, she would come out and make sure that I was happy with my furniture and if I had any other thing I need her for. I thought that was really nice of her. The furniture was all wrapped up when it came to make sure that nothing would get damaged. The delivery was quick and easy as well. I'm very satisfied with La-Z-Boy. They had good customer service. It wasn't about just getting a sale but making sure I was happy with it.

La-Z-Boy's sales representative was very nice and helpful. Our furniture was good value for our money and we're pleased with it.

I've purchased chairs from La-Z-Boy in the past and have had their furniture in my home for about 20 years. But the old stuff was raggy and it was time to buy new ones so I recently purchased a power recliner, a sofa and an ottoman. The salesperson was very straightforward and serious but professional. She sold me everything she could and upgraded them. Then the delivery guys were fantastic. I don't know where they found them but for all the stuff we've purchased these guys were excellent in their mannerism and how they brought it in. I also liked that it came in black wrappers because I have nosy neighbors. That was the best part of the whole thing and they were great. I picked up the ottoman myself at the local warehouse and also had a very good experience there. The quality of the products is good and the price is fair so you get what you pay for. I would do it again if I have more room.

Awesome experience! I love my new Sofa and Recliner!

We have had our La-Z-Boy Sofa for 2 1/2 years. We ordered it through Davis Furniture in Palestine, Texas. There is just 2 of us, my husband, and myself, no kids or pets. The leather is falling apart. I've never been so disappointed in anything as I am in this leather. I realize there is only a 1 year warranty on leather, but nothing should fall apart as badly as this is, and this wasn't inexpensive. It is apparently cheap leather, at a high price. I am enclosing some pictures.

I purchased a Designer's Choice collection chair. Within 6 months I started having problems. A "repair" was made but the problems quickly returned and then new ones arose. The chair is noisy and falling apart just a year after I purchased it. La-Z-Boy will not uphold the warranty that came with my chair. They do not respond to emails unless I request responses multiple times that take weeks. They are making up excuses to say my chair doesn't have a warranty when the paperwork I received when I bought it says these parts have a lifetime warranty. I am VERY disappointed with this purchase and with the lack of customer service I am getting. I spent the extra for better furniture - not only am I not getting quality furniture, I would probably get better customer service from a cheaper brand.

Our old furniture was only two years old and it’s horrible already. My wife has purchased from La-Z-Boy before and knowing them as having quality furniture, we purchased again a sectional accessory, an ottoman, a dining room set and a sidebar from them. The sales rep we worked with has been awesome and she's very sharp and friendly. We’re having our house painted with a lot of the colors she suggested. We’ve only had the furniture for a week, but its quality is great. Overall, it's been an excellent experience.

Everything was great with La-Z-Boy. No problems at all. The delivery team were here when they were supposed to be here. The furniture has very good quality. I wouldn't have gone back and bought again if I didn't think their quality was good. We've bought from them before and have been really pleased with the service and the quality.

Thanks for the information. I went to Gray's Furniture in Gulfport MS, and she gave me a new handle free of charge! She told me parts were free, what a surprise! I knew when I bought a La-z-Boy recliner that it was a great investment. I rate all your products 5 stars!

Bought a couple of chairs and couldn't be happier, they are super comfortable. The delivery was easy as pie, the folks helped me get the old chairs out and brought the new ones in and showed me how to use them.

Our old La-Z-Boy broke, so we recently purchased another one. Their sales rep was very pleasant and helpful and their delivery team was very good. We're pleased with the quality of the furniture and satisfied with our experience.

I like La-Z-Boy and I've always bought from them. I gave my daughter our little loveseat so I bought a recliner, which I got a good deal on because it was 30% off. Their reps were all very nice. They’re good to work with and they’re usually very helpful.

My husband’s got health problems. He’s 79 years old and he needs to have open heart surgery. Recently, he was in the hospital because he fell and broke his arm so it was hard for him to get up. I was going to buy him a lift chair because of the open heart surgery coming up. And now that he broke his arm, I might as well get it now. He wouldn’t have a recliner or a chair in his living room if it wasn’t La-Z-Boy. I know I can get it cheaper by getting another brand. But if I would get a lift chair and it wasn’t a La-Z-Boy, it just wouldn’t fly around here. And I knew better than to get anything but a La-Z-Boy.

We moved into a new house so we needed a new furniture. The La-Z-Boy sales rep was very typical of somebody who was brand new - didn’t really know all of the policies up front and in terms of promotions. We went there on Memorial Day to take advantage of the 18 months promotion for zero interest. When we went to confirm our purchase of the sofa, he asked how we were going to pay for it and I said we'd be taking advantage of the promotion but it wasn’t until then that he told us that because we had done some customizing on the sofa that that wasn’t eligible for the financing, and so we had to pay more than what we were expecting upfront in order to get it.

I spent over $4000 on a couch, chair and leather chair with ottoman. The chair and ottoman are on order. I get the couch and chair today with no rug. The guy doesn't apologize at all. Call the store and they left it there for me to pick up. I pick it up and they act like it's a problem for me to be there. I hate the rug and call back to see if I can exchange it and was told no! I have a good mind to return the furniture and go somewhere else where the customer is serviced and not them. Extremely dissatisfied!

We have a new room and needed new furniture. I’ve always had good luck with La-Z-Boy, so I went back to them for a recliner and a love seat. The Joshua recliner was delivered first but when I used it, two screws fell out of the bottom. After I received my loveseat last week, I was calling the manager because I can’t get the one side to recline but even if I haven't heard from them yet, I believe I just happened to get something faulty and it’s not like it can’t be fixed. The delivery guys were wonderful. It has great quality and the fabric that I picked out of a swatch down there is exactly what I wanted. It's like a Florida room. Also, the tables that I got were absolutely gorgeous with it. They blend which is very nice. I'm very pleased and I love the way it looks.

I was happy with my furniture but ended up having to have it repaired. They picked it up on 7/25 and called me on 8/4 to let me know it was repaired and they could not bring it to me until 8/24. But I could drive all the way across town and pick it up so I could have it sooner. When I called to complain about it I was told that they wait until their truck is full to deliver it. If they are not busy and the truck does not get full for 6 mos. I would have to wait that long to have my furniture returned. Not good customer service on La-Z-Boy's part. Sitting on the floor while my furniture is repaired is not good for this 60 yr. old body. The lady I talked to told me she was sorry I did not have any other furniture to sit on.

Medical situations determined that we needed to get a La-Z-Boy and then they had 30% off over the Fourth of July weekend. I liked working with their salesperson and designer. They both have different perspectives on things. The designer also went and got the samples of the upholstery, so we didn't have to walk to the back of the store, since my husband is not up to walking much. She narrowed it down by asking us what we have and what we like. Her designer eye and the color selection were extremely helpful.

The cost of the furniture is a little high but that's expected, and so far, I'm glad I bought it. I had the furniture delivered to my house and the delivery guys were fast and efficient.

Just before Memorial Day, 5/23/2016 my husband and I stopped by the local La-Z-Boy store in Pleasanton CA. because we wanted to update our family room furniture. Our salesperson was Tim **. He was very helpful and informative. We ended up buying 2 power recliners, a reclining sofa, two tables and two lamps. Total with tax approximately $7800. Your delivery people were timely and professional. Up to this point 5 stars. The two tables had some small nicks that needed touch up and one of the lamps rocks on the table because the bottom is not flat. Tim personally delivered the lamps and noticed the defective lamp himself.

I am very unhappy with the excessive wrinkles, shearing on the arm of the recliner where it meets the side of the chair. I have brought this to the attention of Adam ** and he tells me it is normal. I can expect some wrinkling but this is excessive. I have spoken with him a few times and we are at an impasse. Your company has spent a lot of time and money to stress quality products and this is not quality workmanship. He has shown me pictures of other chairs in the process of being made and they do have a few wrinkles but nothing like our chair has. As I look at the pictures in your ads of this chair, I see NO wrinkles. As I said, I am very unhappy with our purchase. I do wish I had financed this so I could hold payment to get someone's attention, but we paid cash. I will never shop La-Z-Boy again and will tell all that will listen not to also.

My dissatisfaction concerns a back ordered (out of stock) end table which was only a portion of the entire order. The two powered leather love seats order, delivery, setup, and sales rep at the Alexandria, VA store went smoothly and I am very satisfied with that portion of the order. The order was placed in early June--"Table is out of stock"; they said "but will be available in 6 weeks; though it usually gets here in about 4". 4-6 weeks was a reasonable time so I agreed to wait. They said they would keep me updated--4-5 weeks passed, no phone call or update. I called the store--"Oh, that won't be in till mid September". When I indicated that was not acceptable, they said "I'll get hold of someone and get back to you". It's been weeks now and I am still waiting. If I had known it was going to be this long, I never would have paid for the back-ordered item. Not likely you will see me back in a La-Z-Boy store again.

We’ve been buying the La-Z-Boy furniture for many years. I’ve even had the sofas re-covered after they were finally worn out and continued to use them. The quality is very good and we’ve been pleased. Also, La-Z-Boy is not overly expensive, they’re worth what we pay for them. I also had that remote controlled one. Something happened to it just recently. It stopped and it doesn’t work now, but I’m still managing with it. We recently bought another La-Z-Boy. My husband just had open heart surgery and he had a La-Z-Boy chair but it was very old and a very big one. My daughters thought he needed the one to help him get up because he wasn’t allowed to use pressure on his arm. Everybody had to help him until he got that new chair and it's been really good for him.

Good experience. Sales people were friendly and helpful.

I order a brand new chair from La-Z-Boy in May. I had to wait a month to get it. After the first skit made noise. It's been worked on 3 times and this will be the 4th time! I understand I had to order it bc they had only one in the store with paisley print. I didn't expect to have a chair that squeaks non stop every time they come to fix it! It's a faulty chair and they want to keep fixing it! It's not a old chair. Just bc I had to order it doesn't mean I have to deal with getting it fixed every two wks! I was told by someone in the store this would be the last time and they could get a new one and now I'm told that was a lie! That I am looked like a liar! You have the worst customer service ever! Stand behind your products! I've been looked at like I'm stupid and lie. I'm done with y'all. You don't treat someone that paid 1169 for a chair like this!

My experience with La-Z-Boy was over and above. My salesperson was very knowledgeable and did not pressure me into making a decision that day. I came back the next week and specifically asked for her and we reviewed my choice. Love my new chair!

We are very unhappy we took our loveseat over to the warranty service in Phx, Az. They said they would call when done. We did not get a invoice on our loveseat. They never called to say it was done. I finally called 2 weeks later. They told me that it was done and it ONLY took them 1 hr to fix. They rebuilt the left side of the loveseat. Ask if they went through it all to make sure NO other screws were missing. "Oh yes we sure did." Got ready to bring into the house and the screw on the right side still was missing. We could replace the screw ourself but that is not the point. They should of done it when they had it there like they said they would. This is very poor workmanship. We tell everyone La-Z-Boy is the only furniture to have. Don't know what we'll say now.

I had a La-Z-Boy for about five years, but it didn't hold up and we threw it out. We were not very happy with the product. In addition to that, my brother had purchased two La-Z-Boy recliners and a sofa years ago, and the leather all peeled. They were very unhappy with it and La-Z-Boy wouldn't do anything for them. He also said that he would never buy another La-Z-Boy product.

The sales reps at La-Z-Boy were all very pleasant and very helpful, and the delivery team was very good, professional and efficient. Some of the furniture we ordered were made incorrectly with the wrong wood, so we’re still waiting for those pieces to be delivered so that they can fix those. But we're very happy with the quality.

I try to refrain from posting negative reviews on a company. As a business owner myself, I know that people read these reviews and I try hard to make sure that the company has a resolution for me before ever posting something negative. This review needs a ZERO! I had to give it a 1 star to move on. In February 2014, I purchased over $5,000 dollars worth of furniture from LaZBoy at the Greenville, SC store.

My old couch was hurting my back so I decided to purchase a new one. I recently purchased two sofas and a rug from La-Z-Boy. I was really impressed with their reps. I instantly felt comfortable talking with them. I explained that I wanted a quality furniture but was on a very strict budget. Tory instantly explained where I should focus and asked questions to see where my preferences were. She had me sit on a couple of sofas and asked what I preferred about each one of them. She was very helpful in getting me to the model that I would be happy with.

Nathan was totally awesome. He was professional and made me feel comfortable. He knew the merchandise and helped me select something that I would find comfortable. I would send all my friends to him. I have to call and tell him thank you... I love my new couch and love seat!!! He has such a pleasant personality. He is a pleasure to deal with. :)

We were impressed with your friendly, efficient and courteous delivery staff! We were amazed that they even brought felts to put on the furniture legs, as we expected to use our own. This was the final chapter to an already amazing sofa buying experience! Kudos!

We bought a couch with dual recliners nearly three years ago. Unfortunately the seat cushions for the recliner part doesn't last. When we bought the couch we were told we had a three year warranty on the cushions. That's why we weren't in a hurry to complain about the cushions. Today we called Customer Service and were told that we had only one year warranty on the cushions. You can bet this is the last La-Z-Boy product we will buy.

Purchased a sofa, night stand with charger and end table with light. Day before delivery I'm told the night stand "did not make it on the truck". I was told I could pick it up or schedule another delivery for the night stand. As this was not the agreement both options were unacceptable to me. Why would I go pick up when I paid $99 for delivery or have to rearrange my schedule for another delivery on Wednesday when I was getting the sofa delivered on Saturday. Salesman offers to bring the night stand to me on Saturday. Ok, nice. He gets here and the night stand doesn't look right. Sure enough two very obvious scratches were on the night stand, no indication at all it's a new unit (tags). I believe it was the floor model that was being pawned off as a new unit. So here I am with no night stand that I've paid for and an end table that will take 6 weeks to arrive. Not a great experience so far.

We had bought two couches before from La-Z-Boy. One was powered and one was not. One was for me because I’ve got COPD. And I figured that I can maneuver the powered one with my hand so I can adjust the head. But it did not suit my medical history, so they came and got it. We went back up and ended up getting two leather recliner chairs. And we’ve got a love seat.

We had purchased furniture for our family room from La-Z-Boy twice before but we just went to the store and picked out something. We were pleased with them both times. The furniture lasted. The first one lasted 14 years and the second time it was only seven years but we felt we were ready for another change. In 2013, we moved to a new home so we were using furniture from our family room in the great room. The padding in our La-Z-Boy sofa cushions had worn out. It wasn’t as firm as we liked it. We were going to go to the store and look at some fabric swatches for the sofa and I told my husband that La-Z-Boy offered designer service. He was a little reluctant and he didn't want someone telling us what to use. But, we ended up working with the designer and at the end, he said he was glad we did.

Delivery on furniture January 2016. Customer care contacted within a few days or hours of delivery date and more calls made after that. Table leg uneven. In home care rep tried to blame our floors but finally conceded to the fact that we needed a replacement. Have had 2 more delivery after that table and still don't have replacement. When in home care person was here the 1st time he told my husband that it wasn't his job to address out concerns with the cushions on love seat or sofa. Nobody got back with us. I went to store and looked at sofa on floor and was told by a designer to shove the cushions in firmly. The love seat has the brown/tan logo fabric showing when cushions are placed to the far back. We shopped and sat on our furniture many time before making purchase. I have never had such an uncomfortable piece of furniture.

I had a Scandinavian chair that was too low to the ground for me as I'm getting older. I need something that was a little higher up and easier to get out of so I purchased a La-Z-Boy power recliner. The sales representatives explained the product and warranty but I have an issue with the warranty right now. There's a little tear in the chair's leather on the back, which occurred after I got it because it's electronic, but I haven't gone out or turned it in yet. It's not supposed to go up against the wall but apparently, it got close when it was reclining. Nonetheless, I'm fine with it and I think it's high quality. It was a pleasant experience.

Love our new chair. Great product. Great service.

Overall the delivery went smooth except for trying to get the sofa thru the front door. Even though the guys were able to remove the door, they still had trouble. As a result a one-inch nick was left on the back padding where someone would sit. The location when facing the sofa is on the right-hand side. After a few weeks a repairman was sent. He had to order a color match & returned 2 weeks later. He did the best he could but it is still visible.

The furniture we ordered was exactly what we ordered but the desk came w/ a chip out of it and a lamp was back ordered. The sales person, Bobby, was very accommodating and professional throughout the whole process of the sale and Michael, the designer, was the same. They both came to the house and had some excellent suggestions and Michael even came back and helped hang the drapes and several pictures.

I bought a recliner for my husband from La-Z-Boy, and though I'm happy with the service I received, I'm not 100% happy with the product because I think that the back part of the chair should have more stuffing on it. It's an expensive chair and the back is already going flat, although we hardly sit on it. I'm going to take it to an upholstery shop to restuff the furniture. I never expected it for the kind of money we've paid for. I've had much better and paid a lot less.

Excellent product and service. Delivery on time. Delivery men were very good.

The staff was always helpful and so friendly. The furniture that we purchased has fit so well in our home. I would highly recommend La-Z-Boy for furniture purchases.

I purchased 2 chairs from La-Z-Boy last year. One of them has discolored on the headrest and arms. I called to have it checked out and the man that came out to see the furniture said it was our fault. (If it is our fault why not on both chairs.) So they would not do anything about it unless I pay for the repair. He also told his office that I told him I had used soap & water on the chairs to clean them and that was an out & out lie. I called to speak to a boss and they said she was in their warehouse and she would call me when she came back. That was 2 days ago. They said since I did not use their leather product on the chair my warranty was null and void. If anyone does business with them be sure you get everything in print for your warranty.

We bought our two chairs from Moore's Home Furnishing in Kerrville, Texas. The salesperson was very helpful and so were the delivery guys. We needed adjustment on one of the chairs, so Moore's sent out a manager who took care of it. Mind you, it was a 100 mile round trip for him. We like good customer service.

This was absolutely the finest chair I've ever owned. The salesperson knew exactly what I wanted/needed, and led me to only what I needed and didn't try to oversell me. The lift/recline mechanism is electric and works very quietly and smoothly.

Purchased a leather recliner - the "Rowan" - in November 2014. Love the chair's comfort and looks. Unfortunately, after it was barely a year old (just after the warranty expired), the material on the sides of the cushion (which is not real leather, apparently), started to fail/separate/split. Now, the chair has no less than 4 large splits in the material and I was just quoted nearly $300 to repair it. The chair wasn't abused in any way, so I'm supremely disappointed that it hasn't proved more durable. We've had several La-Z-Boy chairs in my family over the years, and I bought this one because they had always been so dependable. I would have been better off buying a really cheap chair at this point as I can't imagine spending another $300 on this chair with no confidence that the exact same thing won't happen again another year from now. Really disappointed in this.

My first sofa was from La-Z-Boy. The old furniture was not holding up so I needed a new one. The first La-Z-Boy sales rep was not as good as the second one who was amazing. The delivery people were awesome too. The experience was easy on the whole.

Love my 2 recliners and La-Z-Boy was so helpful and wanted me to be happy with my purchase.

We are thrilled with our La-Z-Boy recliner purchased from Milton's in Smithville.

We had an outstanding experience. We purchased our chairs from Red Wing Slumberland. Our sales person, Deb **, was the most knowledgeable person I have ever met. She knew your chairs inside out. We surely would buy your product again.

My interactions with the sales rep were okay. The delivery team was fine. Plus, the furniture's quality is acceptable so far. However, getting our first bill was a little slow.

It was a pleasure dealing with the La-Z-Boy store in Egg Harbor Township, NJ. The manager and sales person went out of their way to please us.

Service was excellent, but it takes forever to get furniture delivered. We bought a substantial amount of items, and are still waiting on side tables. It's not like they come from planet Mars, but take an incredibly long time to come. We still don't have them. Delivery time almost makes me not want to buy things.

We bought two reclining chairs (Kimberly Classic), one Talbot Premier Sofa, one matching Talbot Chair and one yard of fabric. Everything was delivered except for the 1 yard of additional fabric matching one of the reclining chairs. The original order was placed on May 8, 2016 and everything was delivered on June 29, 2016 except for the fabric. Our sales person is still trying to find the missing fabric.

Very pleased with sofa and chair. Very high quality for low price!

The people at Helton's were very helpful, but not pushy. They made some recommendations, but then stepped back to let us choose. VERY nice people - very professional. They even went the extra mile to deliver our 2nd purchase within a month on the same day! It is not a regular policy, but they made it happen.

I just finished remodeling the house. We went to La-Z-Boy and purchased a sofa, sleeper sofa, and recliners. The two fellows that delivered the furniture were outstanding. However, I’m a little disappointed with the two blue rockers that we got. It seems like they’re wearing already on the arms and seats and we've only had them for about three months. I’m waiting to see what happens with the rest of it but we haven’t talked to them yet. Another issue is we didn’t measure enough for a kitchen table so it ended up a bit too long. It was a learning experience but a good one. There wasn’t a lot of stressful "you-gotta-buy-this, you-gotta-buy-that" stuff and they provided assistance with an interior decorator, which helped a lot.

We purchase and reviewed the attached recliner from La-Z-Boy on 12/18/2014, however as you can see with the attachment the cording on the arm is tearing off of the arm and the staples are showing. I have contacted pretty much everyone involved, their customer care, ultra shield and the store itself. No one will repair a recliner that is less than 2 years old without me paying the $109 fee to a La-Z-Boy technician. I asked around from different upholstery repairmen and they have all said that this is a build quality issue and what I cannot understand is if this is a build quality issue, then why can La-Z-Boy honor their product and make the repair without me having to pay their tech $109?

We recently purchased a sofa and chair from the La-Z-Boy Dundas street location in Mississauga. The store manager started off by giving us the layout of the store and pointing us in the right direction. She checked on us and made some suggestions along the way, which helped us narrow down exactly what we were looking for. From the moment we walked in the door to when we paid for our purchase, everyone was helpful without being pushy. Our furniture is gorgeous and super comfortable. The craftsmanship that goes into creating each piece is apparent the moment you sit on it and look at all of the fine details. We have recommend this store to all of our friends and family. We will be coming back for sure!

We were replacing a recliner we bought from you probably 15 or more years ago. Very satisfied with the sales assistant in the store as we were reviewing what was available. She was very knowable about the merchandise and gave us time alone as we were discussing our ideas. She said 4-6 weeks for delivery and were pleasantly surprised with an early delivery. Two gentlemen who delivered the chairs were great, showed us how the back could be taken off and encouraged us to try the chairs to make sure we were satisfied. Overall a very positive experience.

On May 3 I purchased a new La-Z-Boy sofa to replace my 14 year old La-Z-Boy sofa. On June 26 I wrote you a letter about 3 issues I had. I never got a reply!! Bar-b-q grill set Memorial Weekend promotion - free - when I stopped in after lunch, they were all gone. Memory foam - I was never told it was available for my sofa. Yes, I would have purchased it. Memorial Day sale price was lower, but I was told it was a few days too long after purchase to make a price adjustment. Is this any way to treat a repeat customer???

We have La-Z-Boy furniture at home since the 90's and this is our second time to buy. We bought a sofa and recliner for my son's apartment. The sales rep during our first purchase was not so great but it was great the second time around. They were very helpful, knowledgeable, and upfront. My son likes the quality of the furniture. The experience was uneventful and worry free.

When my recliner chair broke I called La-Z-Boy store because I was going to buy a new chair. The salesperson informed me that I was able to get my chair repaired and La-Z-Boy would come to my home. I was very happy to hear that as I love my La-Z-Boy recliner. I had to pay upfront for the labor charge as the parts are warranted for life. I gave La-Z-Boy all the information about my chair and what was wrong with it. I had to wait three weeks for an appointment.

Malden Rd, Unit#1 Essex Ont M8M 2Y2. Would really appreciate if it would come before the end of Aug. Great salesperson.

We purchased a recliner about a month ago. First time I sat on it my wife noticed the foot rest leans to the right when it's reclined up. I have owned a La-Z-Boy recliner before this one for 15 years and never had this problem. I called the service department and they sent a service man. He changed the 2 brackets that hold up the foot rest and it did not solve the problem so he said he couldn't fix it and they would come and pick it up and take it to the shop. Which a couple days later they did. Three days later they returned the chair and the 2 fellows who delivered it set it up and I sat on it and it was still the same as before. The 2 delivery guys noticed it right away. So they said the store would replace it with another one. Someone would get back to us.

I had the best experience when dealing with La-Z-Boy. I had been out shopping all day and I walked in and they told me I could have something custom-built. I knew exactly what I wanted and the salesman was able to custom design my chaise sectional. It arrived ahead of time and is perfect. I love it and will be using La-Z-Boy first for all my furniture needs in the future.

Purchased at J.R. Rahey's in New Glasgow and the service was great, delivery on time. Happy with purchase.

We are very pleased with the power recliner. We purchased it because my wife was having knee replacement surgery. It has been invaluable to her as she has been able to very comfortably recline to whatever position is best for her. We did have a couple of minor issues. The recliner wasn't at the store in the day we were supposed to pick it up but the manager did arrange for shipment to our house a couple of days later. We also noticed that the power transformer was damaged after the delivery folks had left. We called right away and they shipped us a new transformer. Overall great Customer Service. We plan on purchasing another one exactly like this one once we can afford to do so.

From the start to the end La-Z-Boy made our purchase fun and gave us all the info we needed to make our choice that fit our budget. I would go back in a heartbeat and get another one.

Delivery man scratched my floor. The material on the back cushion is loose when I sit on it... Never received the protectors for the arms & head... been a month!

My experience with La-Z-Boy was excellent. The manager, saleslady and delivery guys were wonderful. We love the furniture. It’s going to last forever. In fact, my brother-in-law has a 45 year old chair that his father had and it’s still great. And my other friend has La-Z-Boy furniture for 40 years. So far, I’m above satisfied.

We bought a La-Z-Boy chair initially for the top line Pinnacle Chair that was supposed to be new and on order and top of the line. Then we were notified that they were not making the chair because of too many mistakes. We had to come back with my 88-year-old mother to choose a different chair – we ordered the Pinnacle Chair with massage and heat but before we could get that one, my mother had to get a pacemaker which meant she wasn't allowed to have the massage and heat. So we ordered a lift chair, the Pinnacle without massage and heat. The salesperson told my sister we had three days to try it out and if it didn't work out, we could have it picked up within three days and would have to use the credit on another chair – the chair we picked out unfortunately did not work out for my mom. We covered the chair and it was picked up by La-Z-Boy.

The old furniture wasn't satisfactory anymore so we purchased two Ottomans and two chairs from La-Z-Boy and they're top shelf. We've purchased from them a long time ago when it first came out. The price helped because they were on sale. The sales rep was very nice and cordial. The delivery team was very good and were excellent movers. It was an outstanding experience and I'm very glad we made the purchase.

We have bought a sofa, a coffee table, and two swivel recliners this year and are very pleased with them. Sales help was excellent (Erica), discounts were good, and the furniture arrived within the time promised.

I have no complaints with the delivery of my sofa. The 2 men (Josh & Alex) that came to my house were excellent. They were punctual, friendly, careful not to touch wall. Very fast.

We loved all the help when trying to pick out a chair including taking material home for us to compare. No pressure, just honest assistance.

I have wanted a new couch and loveseat for a while, and because of its great reputation, I knew I wanted a La-Z-Boy. I visited very soon after the new store opened and Tim was wonderful help! I really appreciated the fact that he let me browse freely but was always available for questions. It didn't take long to find what I thought I wanted. I left with a catalog & the following weekend my husband & I went back. He was immediately impressed & in 45 minutes we were ordering the Reese reclining sofa and loveseat! The new store is gorgeous, employees are friendly and very helpful, and the location could not be move convenient! Nothing compares to La-Z-Boy in comfort and quality, & we are so excited knowing this purchase will serve us well for many years to come! Thank you Tim for your help and thank you La-Z-Boy!

We had trouble with the first sectional that was delivered. So La-Z-Boy took it back and replaced it. They also offered my money back if I was not satisfied. I appreciate how they worked with me on my purchase. We have always had La-Z-Boy products and had liked the quality.

We bought a power dual reclining couch from La-Z-Boy back in November 2014. We chose a synthetic "leather-like" surface in the showroom due to its warm feel that's unlike traditional leather. Big mistake! A year after buying it, the fabric on the couch began to crack and flake off. We purchased the lifetime fabric protection plan, so we notified La-Z-Boy's customer service about the problem and provided numerous pictures that showed the deteriorating fabric. They said that they needed a month to consider it for an exchange/credit consideration.

Easy to shop, no high pressure, there to help for the asking. Beautiful furniture in store, or like we did, special order. Employees very willing to assist with all aspects purchase experience, styles, pieces, coverings, colors, as well as budgeting. Clear information concerning ordering, time spans, and expected delivery date. Friends and family compliment us on our new La-Z-Boy furniture.

Best in customer service, best in product. Bought a La-Z-Boy recliner at La-Z-Boy after shopping around several different brands. I found most places only interested in making a sale, often with high pressure tactics. At La-Z-Boy I found sales people who seemed interested in helping me find the product I needed in the price range I needed. This will now be my first stop.

I have a section less than months old. The recliner on the chaise broke after the 1st use last Sunday. Half of it is in the up position and the rest is reclined! I am told there is a $80 fee to just come look at my furniture! I paid a LOT of money and thought I was buy from a place that had great quality. I didn't realize this piece reclined until I was in the store last Sunday to purchase another piece! Salesman never even spoke to us about all the features! Do not like how I was spoken to on the phone and told there is nothing I can do and that the company will probably not help me in any way! You should be ashamed of yourself for claiming high quality when it clearly is not there!

I bought a Kincaid Tuscano TV stand from the Novi store in March. The item came damaged and I notified customer service and the store that sold me the furniture right away. After repeated followups by me a replacement was ordered and delivered in June. No one called from La-Z-Boy to set up the repair technician to come in and switch out the damaged parts. After repeated calls again the service guy came on July 9th. But when he opened the replacement it was even more damaged than the old one and he said he would notify customer service right away and someone would call to issue a return. It's been 2 weeks and no follow up again. I have wasted a lot of time and effort and want La-Z-Boy to fix the issue right away. I have bought my entire family room furniture from the Novi store and had recommended it to all my friends and I am very disappointed in the customer service. Please have someone contact me right away.

I ordered a power recliner about 6 weeks ago. I still haven't received the chair. The store we purchased it from in Latham NY has followed up at our request and blames the delivery on the manufacturing group. To date I have heard nothing further. We are not happy and believe that the shipping costs should be eliminated for my bill entirely.

I moved into a new place, wanted new stuff and needed a new couch. I went into the La-Z-Boy store and brought in my measurements and the sales reps were able to digitally create a 3D image for me so that I could see what it would actually look like which was nice. They were also very patient with me because I couldn't decide right away on what I wanted and went back and forth basically for about a week and a half. They were very professional, thorough and helped me a great deal, not only with the price but in trying to decide.

Salesman was very efficient and polite. Only problem we had was with pickup and this in hindsight is partially our fault. Sales should have been more explicit in why the necessity to phone first! We arranged our own pick with my son in law who has access to a covered ruck. Very important as it was raining all week. Swivel base did not get attached as he did not phone before calling to pick up. This meant we got an "Ikea" kit and we had to do the change ourselves. As are elderly, doing this was impossible so we hired a neighbor to do the change at a cost of $100. We were reimbursed for this so we have no complaints at all.

Perfect style and awesome service. It was an overall pleasant experience. I will shop again at La-Z-Boy.

La-Z-Boy used to be the Cadillac of furniture. Note I said used to be. A recliner was purchase on 1.24.15 and because it was a special order it was delivered March 2015 - since then it has been downhill. Immediately the back of the chair had to be replaced because of the excess fabric. On 12/19/15 the wood on the side with the handle had come apart and prompted a service call, the tech put in screws to hold it. Then on 1.23.16 we had another service call because the wood separated again and we requested the chair be replaced. We had spoken with the store manager and she even said the chair should be replaced. The tech thought that a new frame for that side might be OK but would turn in our request. On 1.29.16 I called to find out about the replacement. Spoke to Nellie, and found out the tech had requested a new frame and it had already shipped.

Terri ** was a great help! I will definitely recommend La-Z-Boy to anyone I know who is looking for furniture.

I had a very good experience with La-Z-Boy. Good salesperson in the store and the delivery went very smoothly. Thanks!

Our experience with La-Z-Boy was very enjoyable. The girl who waited on me was nice, wonderful and really followed through on everything. They came and measured to make sure they could get it in around the corner here. The delivery was great. Everything was delivered in wonderful condition.

Alex was our sales representative. She was well-versed in various recliner options, and helped me select one that was just right for me. She was friendly and did a great job of selling without pressure. I've already got my next recliner in mind.

Our sales person Kimmy was great, close but not overpowering. The guys that delivered the furniture was both careful with the new furniture and very considerate. I was very impressed with the whole La-Z-Boy experience and will definitely tell family and friends.

We just purchased over $7,000 of leather living room furniture that was to replace our previous living room furniture that was also leather. We purchased the additional warranty coverage and we mentioned that our old furniture was cracking or fading and we did maintain it with the leather treatment products. The sales person directed us to the warranty company. They asked for pictures and asked questions on how we maintained the product. Upon review they declined to honor the warranty due to their perception that we did not maintain the treatments.

We bought furniture from La-Z-Boy that arrived a week ago. My recliner will not recline now and sets at an angle. I looked under chair to find it is made out of particle board. We were told at store that it had solid wood frame. I expected better quality from a $900 chair. I called today at 8:30 a.m. for warranty and was told that a third party would service it. Then was told they were scheduled a month out. Then was told she would get a hold of service company to try to get earlier appointment and would call me back.

I have La-Z-Boy furniture for about 15 years and when the couch was worn out I needed something new. I bought the same exact couch that I had before just with a different fabric, paid a little bit more for it but I like it. I liked my couch so much that over the 4th of July I referred my sister there. She went and bought the same exact couch.

I was ready for a new couch and I wanted a good one. I usually get cheap ones and after a year or two I can tell that they’re cheap so I was ready to purchase a good couch. I went to La-Z-Boy and I knew what I was after and I found exactly what I want on the floor so I didn’t need too much help but the help they gave was fine. I had the couch delivered and the crew were both great guys. Overall, everything went great and the couch was of good quality.

My brothers and sisters ordered a recliner for our mom for a Christmas present and spent a little over $1000. We initially had issues with the chair not showing up on time and got the runaround by the store. When it did show up, we picked it up ourselves and took it home only to find that there was a cracking sound every time the chair was rocked. Due to store policy we had to reload the chair in our vehicle and take it back to the store where it was repaired.

My mom, who is 88 years old, bought a small coffee table from La-Z-Boy. She was told that she could take the table that was on display or they could have a new one sent. My mom appreciated that and said a new one would be nice. The sales lady told my mom that if she wanted a new table, they would need to special order it from the factory. My mom said that she didn't need it until August 5TH, so that would be fine.

When we ordered our couch on June 14th 2016, we took the time to tell the sales lady that there is a short steep incline to our driveway. She in turn told us the delivery would not be a problem. The delivery men walked to our home stating they could not get the delivery truck up our driveway. We had to use our truck to the take the delivery men back to the delivery truck parked alongside the road. They loaded our couch onto the back of our GMC truck. They sat on the back of our truck and held the couch until we reached our home.

I visited Lakeland FL La-Z-Boy in 5/14 to purchase a leather recliner, I was sold a recliner for $700 that I was told had leather arms and seat. The back and sides were man-made. Imagine my surprise and dismay when a mere 4 years later the chair starts peeling. Went to the store and my invoice said fabric/renew material not leather. Their coverings are only warrantied for 1 yr. They will not do anything about it, I understand that. But don't sell me something under premise of being something else. The manager had the gall to say "Didn't you think that was a great price for leather. That was too cheap for leather." Try going onto their website. Type in leather and it brings up color swatches to choose from. Choose carefully. Read the fine print. Most say fabric. Some say performance. None says leather. DON'T DECEIVE the CONSUMER.

The first La-Z-Boys we purchased 10 years ago were a couch and loveseat that were recliners. One of the backs on the sofa was leaning backwards and getting worn out so we decided to get two separate reclining chairs and a sofa instead of having all of them reclining. The lady from La-Z-Boy that we initially talked to when we walked into the store was very helpful. I told her what we were looking for and that I needed something with a support in the back and she showed me a couple of models. Initially we were just going to look for another loveseat and couch, so we were sitting on those and she directed me to the ones that would work the best for me. She told us to pick out different fabric samples that we thought would work in the room.

When we downsized our furniture because our children got older and moved out, we gave our daughter the couch and recliner while our son got the loveseat. That worked out better with the new set of furniture we got. One of the reasons we got rid of the couch was because the linkage part of the recliner was wearing out due to normal wear and tear. And because we’ve been happy with La-Z-Boy, we went and bought from them again.

We have always bought leather La-Z-Boy furniture. They held up amazingly. For that reason we were willing to spend more when we purchased our leather sectional 3 years ago. It was thousands of dollars but we thought it would hold up just like the couch we had for 10 years. Except it didn't. Here we are 3 years later and the leather is flaking off in the most used areas, like you see on those cheap hunks of garbage you buy at discount furniture stores. Let me be clear by "most used areas" I mean by people sitting, like a couch is intended for. You can see flaking all along the seams on the sides of the most used seats too, where it's clearly just rubbing off. We bought the 5-year protection plan when we purchased, but I didn't realize that only covered incidental and that their poor quality flaking leather isn't incidental.

I purchase a couch and love-seat in January 2016; it was delivered at the end of February. Two months later, the cushions broke down to the point that there is a crater where my boyfriend sits. I was out of town working, but finally contacted La-Z-Boy in May and the very rude lady (Sandra) agreed to send someone to my house to look at the furniture.

The La-Z-Boys we got from my parents were worn out, so we purchased some power recliners from them. The sales rep took us around and showed us different things after we told her what we wanted. She was very pleasant, helpful and really took her time with us. She wasn't pushy and she even gave advice to me and my wife on the right size that will fit us. It was either the chair was too big or I was too big for the chair, but she steered us to the right-sized chair. Then we scheduled for the delivery. Overall, it fit our needs and we liked it. It's good for napping and the heated massage is really good for the back.

My husband wanted a La-Z-Boy all his life so we bought an ottoman and a power sofa. Everything was great from beginning to end and so far, we love it. We had a great experience, 5-star service and product.

High leg recline chair model 028916. Picked up June 20, noted slight 'wobble' in chair. Called store July 11, tech came out July 15th stated chair was to La-Z-Boy specs... but had had a lot of complaints about the same problem, it is just the way it was designed! Store mgr. in Murfreesboro said only had a 4 day return policy. Could not help me at all. I am not happy with the chair nor La-Z-Boy.

We needed a new recliner in addition to the ones we had, so we purchased again from La-Z-Boy. The sales rep was helpful in determining which model would be best for us. The quality of what we bought is good for the price we paid. Overall, I was pleased with my experience. It was good, it went smoothly, and it's as I expected.

The new replacement Lay-Z-Boy furniture pieces arrived today, and we are completely satisfied. The Lay-Z-Boy ConsumerAffairs team helped pull it all together, and we consider this matter completely resolved. THANK YOU to the Lay-Z-Boy ConsumerAffairs Team!