La-Z-Boy Furniture Galleries Reviews

I purchased a recliner and sofa, a chair and a half, and an ottoman from La-Z-Boy. Everybody in the sales team was very kind. It was excellent service. I’m an artist, and I told them that I needed colors and my place to look like an artist’s apartment. The designer was excellent, and helped me mix and match. Even the delivery man was very nice. He showed me how to use the recliner even though I already saw it at the store. It’s a little pricey, but totally worth it. They’re beautiful and comfortable, and I would recommend them. I was very satisfied with the whole experience.

We purchased our power recliner loveseat sofa two months ago and the seat started to sag, so much the power foot rest got caught on the rug and you could feel the springs in the seat. After contacting customer service the tech raised the front of the loveseat, but the foot continued to get caught on the rug (purchased @ La-Z-Boy). He offered to add a 1/2" thick pad to the seat which would void our warranty on the cushion if the seam should rip and would probably not fix the problem. The top of the sofa sags also because our 10 pound dog sits up on top of it.

My boss, who's my fiance, liked new furniture so I purchased recliner sofa, loveseat and ornament accessories from La-Z-Boy. The rep was polite. My interactions with her were excellent and very smooth. I haven't received the sofa yet and I'm waiting for it to be billed. In general, everyone was very knowledgeable and is a good place to be.

I desperately needed new furniture, so I purchased a sofa and a loveseat from La-Z-Boy. The quality of the furniture is good so far. Kylie, the rep, was very helpful, thorough, friendly and willing to explore all options. She also helped me schedule the delivery of our furniture. I also had a very good experience with the delivery team.

I bought two big men's recliners. The first one developed areas on the fabric with bald spots. Called store where purchased and they looked at it and told me it was 3 months over the one yr warranty. The second one is at a vacation home bought at the same time and the s tnt was coming off. Again no help from La-Z-Boy since over one year warranty. I took chair apart and was amazed it is made of particle board and stapled together. I glued and screwed arm back in place and inserted reinforcement.

July 31, 2015 I purchased 2 full size sofas and a standard 8x10 Tommy Bahama rug from the Timonium, Maryland store using the 36-month, zero percent finance option. After some miscommunication and several phone calls the sofas were not delivered until August 19th. The rug delivery was delayed until September 16th.

We had a La-Z-Boy chair for eight years and just recently, we purchased a recliner from them. We have a nice-sized SUV so we just took it with us. It's not as good as the other one I had but that was $1000. Our experience with the sales representative was pleasant and he was a marvelous, young man.

Our old furniture was about 21 years old and the padding was starting to lose its effectiveness so we decided to purchase a new one. The sales rep we had is the manager of the store and was very helpful and pleasant.

Purchased leather La-Z-Boy recliner less than 3 years ago and noticed a portion of the seat was cracking/peeling. Contacted the store and was advised this would be a claim against the fabric warranty which had been added to cost of the recliner when purchased for $70. Company denied the claim saying cracking/peeling of leather is not covered. Contacted La-Z-Boy again and their only offer is to order fabric, if available, and have it repaired... all at my expense. Not satisfied with any of this. Appears I was forced to purchase a worthless warranty and La-Z-Boy is not standing behind the quality of their craftsmanship or materials. I have owned their cloth recliners in the past and they have lasted more than 20 years so this peeling/cracking of the leather suggest to me La-Z-Boy has provided me with an inferior or faulty product and should offer to repair or replace the recliner or at the very least share the cost for repair or replacement.

The problem has been resolved.

I purchased two recliners and a sofa from La-Z-Boy and the sales rep I had was wonderful. They scheduled the delivery for me and they came earlier than what they said. I like the quality of the furniture and I would recommend La-Z-Boy to anybody.

In years past I have always been satisfied with the La-Z-Boy leather recliners. A few years ago I purchased 2 of them at a cost of approx. $600 each. I have had nothing but problems beginning with the stuffing and ending with a stain problem. The manual that comes with the recliners never went into detail about the cleaning process. I literally washed the color away on the arms and headrest with something as mild as dish soap diluted with water. They were not even a year old when I started to have problems. So disappointed that the quality has disappeared from how they used to be made. I recently sold both of them for a not much. They should have lasted longer. My next recliner will be another brand.

I have a daughter who is disabled and she needs a chair where it could go back really far and one where the legs would go up high so I purchased recliners from La-Z-Boy. We had just bought two recliners a year ago but they didn’t go back far enough for her. They were cheap but I ended up selling one of them, so it wasn’t so bad either. Also, we didn't have any problems with the rep at the gallery and it was delivered properly.

In May 2015 we purchased a recliner from La-Z-Boy. I noticed the padding in one of the arms not to be sufficient enough to fill it out. Then the padding in the lumbar area was falling down and every time I sat down I sat on the edge of it and I had to pull it up. The service man was here today and said I needed to fluff it like a pillow. Have you ever heard of such a thing? Fluffing my chair up like a pillow. I was not informed of this when I purchased it as I would never have purchased it. What a piece of junk.

Bought a brand new sofa which was delivered on Sept. '15, and it had a couple of minor quality issues. One was resolved quickly, but the other which involved holes in the sofa itself were never resolved for months. I finally have had it, and got La-Z-Boy corporate involved. They went ahead and finally resolved it to my satisfaction on Dec. '15. I would recommend corporate La-Z-Boy, but not my local store.

I purchased a sofa, a loveseat, and recliner from La-Z-Boy in November. I bought it from the store manager who was very friendly, helpful, and knowledgeable. She was able to point out the ones that would fit our shorter legs because we’re only 5’6”. We bought a particular model which fits us and we find it very comfortable. Our whole family that had visited all love it. I’m really happy with the comfort and quality of the pieces. However, the appearance of the back of the recliner chair could be redesigned. It’s all open while the back upholstery of the couches and the loveseat cover the base. They have little flaps that cover the mechanisms when usually they are against the wall and we wouldn’t see it anyway. However, the recliner chair is in the doorway so one can see the whole mechanism. I was unhappy with the design and let them know but they said that’s just the way it’s made.

I recently purchased recliners from La-Z-Boy. Their sales representatives were very pleasant. They seemed knowledgeable and knew what they’re talking about. It's my first La-Z-Boy purchase in a long time and so far they seem all right.

Love our new sleeper sofa... Delivered early, just in time for Christmas company.

We’re a business and we’ve purchased from La-Z-Boy in the past, but we recently purchased a recliner from them. Our experience with the delivery team was perfect. They were careful and on time, and the recliner is in perfect condition.

8/30/2014 Purchased two La-Z-Boy sofa's. Paid for 5-year Fabric protection and within the 30 day period paid for extended warranty. Sofa's are less than 2 years old and fabric is pilling/beading, losing so much nap that one can see through to white lining. 11/19/2015 Sandra **, with Ledco/La-Z-Boy Warranty, in Dallas sends a rep. named Patrick. He said I'll have to pick the pills off or shave it. I told him, "I was not going to pick or shave a sofa." He then took pictures of the pilling. I asked for documentation. He said there was none to give me. But someone would be calling. No one called.

I purchased a chair recently at La-Z-Boy and the sales rep was courteous and the delivery team was on time and careful.

A sofa loveseat was our first purchase from La-Z-Boy and we've had it since the end of December. We love the quality of the product and the cost was fair. In addition, their guys at the gallery were very nice to work with and the delivery was fine. They came when they were supposed to and there were no issues.

I bought a sectional chair, an ottoman and several other furniture pieces from La-Z-Boy, and it was a fine experience. Their personnel are very good. However, I didn't understand why their financing partner, Synchrony, checked my credit four or five times. And Mark was supposed to be looking into that for me to see why they would do that, but I've not ever heard any response.

I have a La-Z-Boy recliner with heat and vibration. I wish it were a little wider. (I am not a big man.) I do wish La-Z-Boy made other recliners, such as was in your showroom in leather that was also a recliner/rocker with heat and vibration. It was just the chair I was looking for. But I suffer with lower back pain, after several low back surgeries. I even said to one sales people that I would have bought that chair the minute I sat down. Thank you.

We ordered a Conner recliner on 9/04. It was delivered about 5 wks later, and after 2 wks, the power was not working. During that time I noticed some poor workmanship including many wrinkles in fabric, lack of padding, stains on fabric. Then there was 2 unsuccessful trips from the service dept., including ordering the wrong part. After contacting the customer care dept., pictures of chair imperfections and various calls, we were told a new chair was ordered to replace our chair. Then after 5 wks of waiting (it is now Jan. 7), I called the store to find out that the chair had not be reordered until 2 days prior to my call. There were excuses like "too busy because of the holiday season", "a lot of paperwork before processing my order".

We moved into a new home and needed new furniture. We walked in a La-Z-Boy store, they were having a special on custom design ideas, they walked us through it and made everything really easy. We purchased a sectional, recliner, and accessories and the quality of the products is great. When the delivery team came in, they set it up and asked us if we liked where it was at and if we needed to move anything. However, the delay in delivery of the recliner is annoying but it's a custom leather good so I understand that.

I ordered a chair and La-Z-Boy sent it to me on time. It is a nice chair. Overall experience with La-Z-Boy was very good.

I was going to buy a chair, and was just waiting for the right sale. The girl that I talked to at La-Z-Boy knew what I was looking for, and when the chair went on sale, she hand-mailed me the advertisement, which I thought was really nice. So I went back to La-Z-Boy and bought the chair. The delivery guys were really good. They brought the chair right in and put it together. They showed it to me and how it worked, then they left. It was a great experience overall.

I purchase a living room set and it is going on two years now and the problem when I purchase the set from the floor samples, I was pleased with the one I look at and went ahead and purchase it. I was told that they would order it and it will be in about six week. When I received it I notice I could feel the wooden frame in the arms of the chair, couch and love seat. The whole set lacks the padding needed to compare with the one on the floor. I found that I got a very poor set even though I paid a very good price for it.

Everyone was very courteous and helpful. I liked the designer coming to my home and not being charged for that service on top of everything else. I also liked having them help me pick out different fabric, and making the board and putting it all together. That was really cool. It was a great experience, and I would recommend La-Z-Boy.

Years ago, we had a La-Z-Boy chair and La-Z-Boy really got into the whole thing. We wanted one chair recently but ended purchasing a sofa, a lift chair and chairs ottoman and accessories. We couldn't see what have happened but we're very pleased with it. We had interactions with the two girls who were in-charge of selling the furniture and the designing of it and they were very, very nice. One of them moved something off so it's the one that was left. I can't remember her name but she was very helpful. The quality of the items is excellent and I was very pleased with them. The delivery team were very good except that they just put the stuff down and left. They didn't put it anywhere except in a corner or where we had to wait for somebody to come and move them like when the girl came the second time. They came out three times and in the third time, my son was there and he helped her with the furniture.

I got a dining table and sofa from La-Z-boy for my vacation home. I just went over there for two days and love the quality of the furniture so far. And, I had a good experience with La-Z-Boy, especially with the nice salesperson. But one of the chairs, which I thought is a strong wood, got broken while they wanted to deliver it so I have to go and pick it up.

I recently got lift chairs, sofa and accessories from La-Z-Boy. The staff at the store was beautiful. I’m really happy with the quality of the items that I’ve bought – I got what I paid for. The delivery was right on time and the team was really good and professional. Wonderful experience.

I ordered a pair of Platinum Luxury Lift Power-Recliners from the La-Z-Boy gallery on 4182 STATE ROUTE 31 CLAY, NY 13041, in March of 2015, they were delivered in late May 2015. During delivery while putting the chair together, a wire for the lumbar actuator was cut in half. One chair no lumbar support. The store would do nothing but have me call customer service. 2 weeks later a serviceman looks at chair and orders parts. He said customer service would call to set up repair appointment. They did not and I finally call in December 2015, the first appointment was cancelled the morning of the appointment by La-Z-Boy. Rescheduled for 1/7/16; service rips apart chair and finds out the wrong part was delivered. Now I need to wait yet another month and a half for the chair to be finally repaired. My $2000 chair is still not right and takes a year to maybe get there. This will be the first of many reviews posted.

We bought a sectional couch and a rug from La-Z-Boy. I was told it would be in a few weeks later. After NEVER receiving a call that my couch was in I called and was told "oh ya it just came in but we need a payment. That is why it has not been scheduled". I told the manager that we already paid in the store when we bought the couch (on their credit card) and if that was the problem, why didn't they call us??? It took a few days and I had to call and give the credit card info again over the phone but we finally received our couch. Unfortunately, the reclining part was broken and the delivery people had to come back and take a piece of the couch for repair. Some time later that week the salesperson called & said they were replacing the piece, so I had to schedule more time off of work and wait for delivery. Ok that was fine but I am still missing my rug.

I recently purchased a sofa, loveseat, chair and ottoman. The sales representative at the La-Z-Boy gallery was very helpful. I decided to buy from there because they were not pushy and they had what we needed. Scheduling the delivery was simple. He got me the first thing I asked for so there was no problem there. My husband was home for the delivery and didn't have a problem with the actual delivery team. We're really happy with the items.

My mom and dad have purchased recliners from La-Z-Boy before, so I decided to buy from them. Their rep was very easy to work with. Furthermore, I like the quality of the sleeper I purchased. However, it arrived with a broken bracing board in the back, and we had a representative come out and look at it. He said the board was being ordered and they would send someone out to repair it. It hasn't been repaired yet as we've yet to see the board.

I purchased a living room set and recliner seat. I was told at the store that "it was all leather", and it is not! My sofa is breaking out at the seams, and is been barely used!! Also the recliner's base broke by way of the screws been stripped out of the wood with normal use! That furniture is only a year and a half old and barely used!! The wood used at the base is soft wood, not an ideal material for a high stress point, and the rest is crappy recycled wood panels. We got the extended warranty and it is a fiasco!!

I had a great experience with La-Z-Boy and love the furniture. The two people who helped me stayed with me and walked me through and showed me stuff. They certainly surpassed my expectations. I’ve got the furniture delivered and it was on time. From the purchase all the way to the delivery, they made the process very easy.

I would recommend La-Z-Boy Furniture Galleries. We've had a furniture from them in our home for 15 years. Then, I gave it away and bought another recliner which was a piece of crap, so we decided to go back to La-Z-Boy. We recently purchased a recliner from them. My husband is the one that sits on it and he said it's very comfortable. I'm hoping it lasts as long as our last one. Though I had it worn out a little bit, our last one was fine. I just thought it was time to get a new one. The sales representatives at the gallery were very helpful. The manager told me he had the same chair that we were interested in and that he sleeps on it. They were very nice people; I would go back there. Also, the delivery team were very nice and polite.

I called La-Z-Boy, wanted a cord for my recliner I had gotten from a friend. Her dog had chewed it up. I NEVER went through so many problems getting a part. After I went through 15 minutes of questions I was told that parts had to call me back in 24 to 48 hours. I guess with this kind of customer service they don't want me to ever buy an La-Z-Boy product. This is ridiculous!

The reps at the gallery were nice. I purchased a recliner for my father, and he seems to be happy with it. They delivered it to the nursing home and did the set-up there. This recliner is one of the numerous La-Z-Boy purchases I've done for the past 20 years, and I never had a problem with them.

We've had a La-Z-Boy couch and chairs for 20 years and recently purchased a sofa and recliners from them. The sales rep at the gallery helped me out in trying to find what I wanted. The delivery team was professional and the quality of furniture was also very good.

I am extremely displeased with the amount of time it is taking to receive my order for a new rug and pillows. I spent $3,894.78 which is a considerable amount of money for several items. I received the sofa, but not the rug or pillows. It has been 8 weeks and I have called the store several times in the last 3 weeks and was told the items were shipped, but they have no information as to when I will receive the rug! Up until today, I have been more than patient but the poor customer service I received today from Misty (new interior designer) and Chris ** (manager) is a very poor reflection on your company's brand and the way you do business. First of all, to be told that due to 2 weeks of holidays, no one in corporate has responded to their emails is ridiculous! What kind of company are you that individual stores have no way to trace inventory/shipments? Don't you own computers and software?

La-Z-Boy has been very good. The salesperson and the design person were instrumental in the sale because I have a small floor plan. They were able to show me different room arrangements using the graphic material and software that they have to help me plan how to make the seating area work in my space. Both very talented and it came out beautiful. But without that feature, I might've walked out of the store because I just couldn't envision how this furniture was going to work in my room and they had the skills to do that.

I had my recliner less than a year it fell apart. Now they tell me 4-6 weeks just for a part. Are they out of their minds? Don't they believe in UPS or FedEx? The material is fraying the metal on bottom is cutting into my rug and turning it black. The main bar on bottom is broke. The back of chair all sunk in. I had to pay someone to add material. I can go on and on. La-Z-Boy went down the tube. It is junk and I mean junk--- called the number 855-307-2236 said sorry there is nothing they can do. Fine I will just bad mouth La-Z-Boy all over the computer. They just don't care, get your money and the hell with you.

I love the quality of the sofa, loveseat and accessories I purchased from La-Z-Boy. It isn't my first purchase from them, I've had La-Z-boy furniture for 10 years. Interaction with their sales representative was awesome. I am not a decorator and she helped me put the whole room together, I'm very pleased with it. And the delivery team was very polite and very professional, they handled everything very cautiously and made sure I was happy with everything before they left.

I'm very happy with the purchase of my custom made recliner. It's very comfortable, easy to operate and to keep clean.

The salespeople from La-Z-Boy were awesome, however, the delivery guys wouldn't lay our rug, but they did remove the furniture. Other than that, they were okay and everything was fine.

I've had a La-Z-Boy for 30 years and I decided to get a new one because they had a great sale going on. The recliner I got is very nice and I like it. Their sales girl, Janine, was very helpful too. I walked out from there, left my paperwork and she put it in the mail. That was a real good experience. They also gave me a delivery window and they were here when they said they'd be.

We purchased a Renew "leather" love seat 4 years ago from La-Z-Boy. We were skeptical about the Renew "leather" because we had never heard of it. The sales person convinced us this was a great product and that it was as durable as leather. She also advised us to purchase the 5 year fabric warranty just in case anything did happen to the fabric it would be covered. Because we thought that La-Z-Boy was a respectable business and product, we followed her advice. Today, we went back to the store because we noticed that the fabric was wearing through and breaking down. When we asked about the fabric warranty coverage, the store manager was dismissive and non responsive.

We purchased 2 Two Recliners at $1200.00 each from Villa Furniture in Vulcan. When they came 8 weeks later one did not work. They came out, tried to fix but still did not work. So the store ordered a new one. Another 6 week before the new one came. It didn't work either & by now the other one was already breaking down. A La-Z-Boy rep came out from Calgary took pictures & said Vulcan would be phoning us to see what was going to be done. We waited & waited & heard nothing from the store.

We had a new house with empty rooms so we got a sectional from La-Z-Boy. We went in the La-Z-Boy gallery because the room we had was bigger than we thought, and we ordered another piece of the sectional. The item is very good, but I just got it and if it wears out fast then it's going to be disappointing. Anyway, I've been meaning to call customer service because there is a little spot on the item. We went back to the store but they said we had to call customer service.

My wife and I bought motorized recliners at our local store. The sales associates were very friendly and helpful and answered our questions easily. There was no "hard sell." And no haggling, either. Delivery was fast and the drivers were professional and courteous. After using the chairs for a few weeks, I find them very comfortable, well made, and durable. They will probably outlast me. I'll gladly do business again with La-Z-Boy.

Our couch fell apart and La-Z-Boy was recommended to us by an aunt who's had it for about 20 years. Every time we went to the gallery, the sales reps were really nice. They weren't pushy and just let us decide, and we ended up coming back three months later. During delivery, the La-Z-Boy team called me in advance to let me know they were coming in, about 20 minutes out, and they came and delivered it. They even put the furniture pads on there for us. They were great and it was awesome.

We purchased $3,400 worth of sofa from La-Z-Boy. We love it and our cat does, too. We bought from them because they’re made in America. My family room has a good size but a lot of new sofas are a hundred inches (oversize). I wasn’t quite sure which would work in the way my family room is configured. La-Z Boy had an ad that somebody could come to your house and measure it. When it was measured there were only two models that were recliners that would work for my family room. The other model didn't get a good review so I went with the Easton purchase.

EPC: LAZB 05062407900010053. We were extremely pleased with the associates that assisted us with our purchase. Had to make a last minute change after we left the store; however the young lady we spoke to was so helpful, and was able to take care of everything. Our Sofa arrived on time, Delivery process was great; and we are enjoying our 4th La-Z-Boy product in our home.

I had a new house so I bought two sofas, a recliner, an ottoman and another chair for the dining room from LA-Z-Boy. Kelly, the designer at store 203 was awesome. She helped with the whole nine yards, from the fabric, to the room lay out and up to delivery. The delivery was wonderful. Everybody was patient and nice. It also came in earlier than expected. The style and the quality from what I can tell in the short time I've had it, it's certainly comparable to the Pottery Barn, the Crate & Barrel and the Bassett, but lower in price. But again, not as low as the lowest.

The whole experience was wonderful. No complaints at all. And it all was delivered ahead of schedule!

I don't recommend buying anything from La-Z-Boy furniture. They do not stand behind their products. I ordered over $4000 dollars in furniture and the recliner came damaged. Almost 3 months later the chair is still not fixed and still getting a runaround. Don't buy La-Z-Boy!!! Buy something else.

Upon arrival to store was told there was only five more in stock. When paying for my item I was told an additional $40 charge for the item to come from a different location as in stock does not mean it to be at the store location! Tried calling for over three hours to get some kind of answer with absolutely no answer. I have never in all my years had I heard of such nonsense... If this is indeed La-Z-Boy's policy I will cancel my order and will NEVER do business with La-Z-Boy again!

Eileen was very knowledgeable and helpful when I was looking for new furniture. She showed me variety of options to choose from. The store was willing to work with me after I received the furniture and thought my chair might not work out. The few extra days I was given to decide if the chair would work out removed the stress of making a decision. The new furniture is working out great!

I moved into a new house and recently made my first purchase with La-Z-Boy - a sofa and power recliner. Their sales reps were very nice and I was happy with them. However, their delivery was late and I had to call them. One of the guys didn't show up, so they got backed up and were really behind. It's not the delivery man's fault so I understand, but they ended up bringing the item even later. That aside, our purchase looks good and I'm happy with it. I paid a lot for it but I figure it's worth it. I hope it lasts a long time.

12/28/15 Poor quality, 3 repairs in less than 6 months and no final resolution. My La-Z-Boy reclining sofa was delivered mid July 2015. The first problem started in the first week when I noticed a plastic cording piece sticking through the side of the right seat cushion and poking into the seat next to it. A hole was already starting to form. A repairman came and looked at it and ordered a new right seat. The part came in and he returned for the repair (in October). During the repair he noticed the center seat stationary footboard was cracked and pushed in. Not noticeable from the front. It must have been that way when delivered. Not surprised as most of the $2,000 dual motorized reclining sofa is made of particle board. Very cheaply manufactured and not the quality I expected from La-Z-Boy. Very disappointed.

We purchased a Reese sectional and immediately noticed problems. A technician visited our home on 10/27/15 and agreed. As of today, we have not been contacted by Customer Care regarding that visit, although in early November, we asked for a supervisor to contact us, also with no response. We then sent letters to the chairman and several other high ranking La-Z-Boy employees on 11/30/15. To date there has also been no response. We just want La-Z-Boy to take care of this defective furniture. Please help.

We got a new recliner and loveseat. They were everything we hoped for. They fit our home perfectly and are so comfy. We had bought a queen leather sleeper sofa about 5 yrs ago and were very satisfied so we came back to La-Z-Boy when we wanted more.

My friend (Linda **) has been trying to get some action from La-Z-Boy and Rossman's Furniture (Port Colborne) since July. Based on her experience, we would be fools to purchase La-Z-Boy product when we buy new furniture in 2016.

Paid $500 for a cocktail table 3 years ago. Love the table however the wheels on the legs (very attractive wagon wheels and the main reason I bought the table) are offset, therefore the weight is not distributed evenly over the wheels, clearly a design flaw. I called La-Z-Boy to see what they would do to make this right. After a 17 minute wait, they stated it was past the 1-year warranty date, but could send a repair technician out for $109.00 plus tax and any replacement parts would be extra.

We found it extremely frustrating that it took so long to get our tables. When they did arrive, the coffee table was too big so we had to return it. I just didn't enjoy the whole experience with La-Z-Boy this time. We have shopped with you a few times before, but this time the staff all seemed so not concerned about us, so we will think twice before shopping with you again.

I had a La-Z-Boy furniture and then my son bought us new ones. My husband has one to help him get up and down. He's got dementia and needs it. We then purchased a heat and massage recliner from them as it was on sale. The representative at the gallery was very nice. The only thing is that the one that I had could put the level down and answer the phone. This one, I had to set it and wait until it goes down. Also, the cost is a little bit high but it's comfortable and I love it.

This was my first experience buying anything at La-Z-Boy. I was met at the Abington location by Charlotte who discussed with me what I was looking for. She was very helpful and when I told her my price range, steered me to pieces that were not above what I wanted to spend. She spend a good amount of time with me but also balanced my need to look on my own. She provided me with a paper with the different pieces I was considering along with prices. This was super helpful to me. She was not pushy or overbearing but showed excellent customer service to me.

Brian the sales clerk was very courteous and professional.

At first we bought a furniture from La-Z-Boy. We didn’t like it, it didn't do good. The furniture we got from Ashley was good for 10 years but now it's time to replace it, so we decided we like La-Z-Boy again, gave one more chance and bought it. The representative at their gallery was very good, professional and helpful. Though he didn't explain that it's going to be two pieces; you can lock and unlock it, take back side and put the back on it. We got that liberty with our price, so we'll see how its back is so solid. When rocked a little bit I'm scared it won't last with what it's doing but we have an extended warranty. The leather one we had for 10 years was nice, no crack, no peel. The new one looks good so far though it’s a different way to build it. We'll see how the quality goes in a couple of years. Overall, we're happy with it.

We had two La-Z-Boy recliners which lasted 18 years and maybe more since we gave them away to two, very happy college kids. We moved and wanted all-new furniture, so we ordered two more recliners, plus a host of other living room / family room items. Our salesperson at the Henderson store, Carrie, was amazing. She wasn't pushy at all and just helped us decide what would work with our space. La-Z-Boy furniture isn't cheap, but we know it lasts a long time. We are waiting for our items to arrive since we custom-ordered the fabric. Looking forward to many years enjoying our quality items.

Michelle was an excellent sales person. She put no pressure on us and was very knowledgeable about all of the furniture. She helped us pick out the exact sofa that fit everything that we were looking for. We were also assisted by Mattie on a future visit and she was equally helpful and extra nice about it. We can't wait until our furniture arrives and hope it is as good as your salespeople.

We didn't get our couch on time. The date was mixed-up but La-Z-Boy made it right. Other than that, it was perfect and we had a good experience. I’d still recommend them.

The recent purchase of sofa and recliner is my first experience of dealing with La-Z-Boy. I am very pleased with my purchase. I find it is quality, comfort, and beautiful. I will be purchasing any future furniture needs from La-Z-Boy. And I'm proud I could find quality, service, and convenience in a product "made in America."

My wife (Karen) and I (Russ) made a huge purchase on Saturday Nov. 14, 2015. The experience in making the purchases was more than excellent. Leslie did a great job in helping us make our selections. As well did Carol. CJ made sure my coffee was delicious. The people who delivered the furniture were professional, courteous, and tended to all my needs.

My husband & I decided to go shopping for my Christmas present. We arrived at La-Z-Boy store excited to try out the recliners. I narrowed my selection but after over 1 hour in the store, not once did customer service acknowledge our presence. I turned to my husband and said, "Let's leave, they don't deserve our business." We went to Macy Home store & checked out their recliners. We were greeted immediately & received the attention we needed. Another woman was checking recliners. Oddly enough, she was another customer from La-Z-Boy. We recognized each other. I asked her if she received any assistance from La-Z-Boy customer service & she said "Absolutely Not, not even a greeting. I was a serious buyer, but got no help at all." Other customers walked into the store after us and received the attention. I am a dissatisfied customer. I will never buy or visit the La-Z-Boy store in Lynnwood, WA again.

I recently purchased 2 LA-Z-Boy Recliners. The salesman, Robert **, at the store in Chesapeake was extremely helpful, knowledgeable of what I wanted, and very friendly. He helped me pick the right chairs for me and showed me the various colors so I could make an informed decision. The chairs were delivered in approximately 4 weeks because they were not in stock. The delivery went smoothly and the deliverymen were very helpful in setting up my new chairs. They came earlier in the day than I expected which then allowed me to complete other tasks. Overall, my experience with the LA-Z-Boy Gallery in Chesapeake, VA was outstanding. I would (and will) purchase from them again.

Purchased 2 recliners and love them! They are comfortable and stylish! Highly recommend La-Z-boy furniture!

We placed an order on 11/28 for a sofa on showroom floor and custom order for two chairs. We had a low price guarantee and I received a flyer two days after sale for a lower price. I then spent a week playing phone tag to get a price adjustment. I finally went into the store and found our sofa still on showroom floor despite being told it would be taken off floor the day after sale. Our chairs arrived this week and nobody called us. My wife called to check on status. She was asked three days for delivery and we requested three days next week only to be told the schedule was full. So we custom order chairs, you know when they are going to be ready for delivery, CHARGE us for delivery, then not make it convenient. Not good.

My other sofa is pretty uncomfortable so I bought a new one from La-Z-Boy. The sales rep at the gallery was very helpful and everything went good with the scheduling of the delivery. Quality in relation to the cost of the furniture is good. I like the sofa a lot, it's real comfortable.

Cindy, our sales associate, was patient, helpful, knowledgeable and friendly. Most importantly, she wasn't pushy. She let us decide what we wanted, not try and tell us what we needed. Finding the right furniture for our house is a long and trying process at times and Cindy helped us through from start to finish.

The atmosphere and service at the La-Z-Boy in Warwick was wonderful. They made you feel comfortable at all times. Their knowledge of the products is where it should be too. They gave you the pros and cons for your choices. We now have our new furniture... and we just love it (two leather recliners and a wall table).

I love the sales rep at La-Z-Boy. She was a young girl and was awesome. I bought a six-piece sectional and then after having it for a couple of weeks, we realized we wanted to trade one of the non-reclining sections for the same position but reclining. I paid the difference. They came and took the other one and gave me the new one. They made it seamless and they were awesome. It was a great experience.

I had an excellent experience. I found what I wanted and their sales staff assisted me.

We got the sofa loveseat, a chair and some ornaments from La-Z-Boy, and we love the quality of our furniture. The cost of the furniture was right on with its quality. We had a great experience with the rep from the gallery. He led us to what we wanted to see, and the ordering was simple and great. It was a no-brainer sale and we’re very pleased with our furniture.

We are so pleased with the way the staff treated us and did the delivery and set-up, as we are in our 80's.

I had La-Z-Boy furniture in my home for 40 years and recently, I purchased a sofa and recliners from them. We've had the La-Z-Boy recliners before and we were replacing an older set of sofas in the family room and decided to go with them. Their sales representatives were very helpful, they showed us all the different options that we were interested in. They provided us with brochures and help us make the decision. They notified us when it was going to be shipped and it was shipped ahead of what we anticipated. We also really like the fact that La-Z-Boy is made in the United States. The quality is really good and comfortable. We've been very satisfied with the La-Z-Boy store, their service and the furniture.

My husband and I would like to suggest allowing your customers to be able to pick up their purchase at the store they purchased it from than making it necessary to have a delivery with the charges. Other than that, my experience with La-Z-Boy was very positive. The store personnel are very friendly and professional. Great experience!

I purchased a recliner from La-Z-Boy when we moved to our new house and I’m happy with its quality. Its cost fits its quality. In addition, the sales rep I spoke with was excellent, friendly, knowledgeable, personable, and helpful. Every interaction I’ve had with the La-Z-Boy employees was excellent.

Sales person helped us find the perfect living room set.

I had a great experience with La-Z-Boy. Furniture is fine.

I purchased two La-Z-Boy Harbor Town Recline-Glider Swivel Recliners from the Christiana Delaware store. The chairs were $919 per chair. Immediately upon delivery I noticed one of the recliners were very soft and lacked support. It was as if you were sitting on the floor. La-Z-Boy did replace the cushions. Both chairs then began making noises while gliding. After two service visits to my home they still squeak. I now need new bearings for each chair. I called the company and told them I want both chairs returned. I was told "after three days in your home the chairs are yours." I was not told this upfront and perhaps it was in the fine print I did not read. The salesperson in the store also informed me the chairs would recline in stages to different levels. My chairs only recline to one level. When I mentioned that problem to La-Z-Boy I was informed the Christiana Delaware Store would contact me. I never received a phone call from that store.

We've had La-Z-Boy furniture at home for about two years. I purchased tables and coffee tables before and recently got a sectional and some accessories. We had a good experience with sales and we had no problem. Scheduling the delivery with the representative was excellent, too. The delivery was very good and they were very, very helpful when they delivered. They worked really hard to get the rag underneath the couches even if they took a long time to help me do that. The quality of the furniture is good and in relation to its price, I think it’s even. It’s new right now so I don’t know how well it’ll hold up.

I bought the recliner with an extended warranty last year. It is an electric recliner. It broke the 1st month we had it, and when I tried to get them to come out and fix it, the ordeal became a nightmare. I had to threaten calling a lawyer in the matter to fulfill their obligation. The first repair took literally months to get them to come out. They picked it up, and then seemed to "forget" they had it in their possession. Two other times since the same repair has had to take place. One of the technicians told me my chair was not the first he saw with problems. When I brought that up to the repair manager, he denied that was the case at all and that the service technician "must be mistaken."

Disgusted with La-Z-Boy recliners. They used to be the absolute best and last for years! Now they are made with subquality parts that fall apart! We bought 2 recliners on Valentine's Day 2014. Had to have them serviced once plus restuffed and recovered within one year. And now less than 2 years later, they are HORRIBLE! The cheap bolt head snapped off when we tried to barely tighten them to stop the squeaking and the padding breaks down so fast (even after having them restuffed!). So much for a SUCKY one year warranty which is all the help we get from Customer Service. Basically "sorry, outta luck!" They are now disposable furniture!!! We spent more money hoping to get a better quality but will NOT ever be buying from you again and won't stop telling others to not buy them either! We have already stopped over a dozen people who were considering coming here but won't now!

We have no problems with La-Z-Boy. Everything went smooth. The delivery was fine and we’re happy with our product.

We needed some chairs and gave La-Z-boy a try after seeing its advertisement on TV. We found some chairs we really liked and decided to purchase them. The team members at the La-Z-Boy gallery were very helpful and relaxed. They were very good about showing us what they have and let us look around, which we liked. They gave us time to check out different things. And then, when we decided that that's what we wanted, they were very pleasant and efficient. When our kids would come over, they are all surprised that it's La-Z-Boy and they really like them. We love it. The quality is excellent in relation to the price. We were pleasantly surprised at the price of the chairs, given what they look like and that they're very well made.

I have had La-Z-Boy furniture in my home for eight years and recently I purchased a chair from them. Their sales representative at the La-Z-Boy gallery was polite. Also, I had no complaints with the scheduling of my delivery. I did it in the store by a computer and they delivered it on time. The chair's quality seems to be fine but I thought it was a little bit expensive.

I've had La-Z-Boy furniture for 20 years and decided it was time to replace them because everything else was worn out. The sales representative from the La-Z-Boy gallery was informative. However, my payment got refunded back because it turns out that I put in the wrong account number so we'll see if the payment goes through regular web banking. But outside of that, the furniture is fine and the quality seems good. The delivery was quicker than I thought, but I didn't like the way they packaged up the maintenance contract. I got a couple of boxes for 40 bucks a piece for the leather and another for cloth which I wouldn't have purchased. Everything gets rolled into one bill and you’ve got to pay more attention when it’s itemized down before you sign the paper.

I recently purchased a sofa, loveseat and a chair from La-Z-Boy 'cause I needed new furniture. I didn’t have any. Their design program and their options are what made me decide to purchase from them. Also, they are really easy to work with and very accommodating. I had a very good experience and would definitely recommend them to anyone looking for furniture.

I purchased a sleeper sofa from La-Z-Boy. I can sit on this couch and my feet touch the floor and I have people with orthopedic problems that can sit in that couch and they don't need to be pulled out of it. It gives me extra sleeping space because I have a small flat and need it for company. The quality is very good and I got a decent price for it -- it was on sale. Everybody at the gallery was very helpful. I had to change one purchase and I did so without any problems.

I still have not received the rug that I purchased from La-Z-Boy. They said it's coming in December but they don't know when in December. I'm not happy because they should at least know when I'm gonna get the rug. But other than that I like the sofas and accessories we bought from them. Their rep Carol-Ann was very helpful and nice. She came up with a really good idea of how to accessorize these big pots and it looks really great. I also like that they have the VIP days and give little special gift which I think is nice.

I bought a recliner from La-Z-Boy as a gift for someone and the quality was very good. The sales rep was very nice and helpful and she sent us a thank you note after. Everything went fine with the delivery.

I have tried the merry-go-round to get in touch with your head office regarding repair under 15 year warranty and continually get thrown back to the 'State requirement" field. This is the UK I am writing from! No one in the UK seems at all interested in AFTER SALES of La-Z-Boy products, so I hope that you may 'break the mould' and come to the aid of an 84 year old with a recliner problem that needs fixing. Merry Christmas to all the staff at HQ.

I bought two sofas and one Ottoman from La-Z-Boy recently. The old furniture was worn out, broken and needed upgrading. A lady helped me do the price point and understand what the options were, what was in stock for the style and wrote everything up for me because I didn't have all of the decision makers with me at that time. When I got back, I was able to show that to the representatives on duty and they helped us out and finished it off. Delivery was straightforward as the furniture was in stock. He puts us on the schedule, asked when we wanted it and got it delivered the very next Saturday after the purchase was made. It seems like a high-quality product and a very good price point for the quality.

We purchased a sleeper sofa for our spare bedroom and some accessories from La-Z-Boy. Everybody there was very nice, professional and helpful. We scheduled a delivery, which went fine. The quality of the sofa has been good so far and we got a fair price for it.

Our other La-Z-Boy was old and we wanted an upgrade so we purchased a sofa, recliner and a chair from them. They had a great sale on. The representative let us shop around and we told him what we were looking for and he showed us different ones. We tested them out and decided on the set that we wanted. Ee had scheduled the delivery for 30 days but were re-modeling the house so we called and had it rescheduled. They delivered them on the date that they said they would. We love the quality of the items and it was well-worth the cost.

I bought my first La-Z-Boy furniture 15 years ago. I recently bought a sofa because we had a different brand and it pretty much fell apart, so we went back to La-Z-Boy. The first time we went in, we had a bad experience. The saleslady was helping us and then she started helping another customer and forgot about us. We went back months later and we got a different sales rep, and she was great. She was very helpful and she set it all up. The delivery people were also great. They were very quick and polite. They were in and out and they set it up for us nicely. We have the automatic sofa, and they explained it all to us so it went really well. We love our new sofa, and everyone who's come over has loved it, too. It's very comfortable. We got it on sale and it was a great price for what we got.

Since 2014 we have been trying to get our chairs fixed. They squeak when rocking. Finally I thought they were fixed only to have one of the bolts break several times. We had extra done. We were able to replace the one that broke. Now both chairs are squeaking again and it's going to cost another $115 for a service call.

The material on the footrest of the recliner came loose cutting the foot in several places by staples. The staples used to construct the chair were not of the proper size to hold the material in position. Staples are very small, approximate size of those used in a desktop stapler. Although there were many staples, they were just too small for the construction of furniture, especially in an area that has a lot of stress. Fortunately, I was able to repair loose material with the use of an air stapler and the appropriate size staple. However, much consideration should be used in the design and materials needed to ensure quality and safety of the product. I have owned La-z-boy for many years and have not experience design flaws such as this.

We've had La-Z-Boy for 35 years now and when we had a new house, we decided to get new recliner from them. I like it because it's a good chair but, quality wise, it's nowhere near worth what I paid for. Also, the sales rep was short and rude with me and I was not happy with her at all. I asked her if I could see the clearance room and she showed me a room that wasn't the clearance room. When I picked up my chair, they showed me the clearance room and it was full of chairs just like the one I ordered. There was no discount I could qualify for at all and she made a big deal of telling me I missed the sale by one day and she's not exactly the kind of salesperson that I'd want to deal with.

My husband and I purchased a sectional from La-Z-Boy less than a year ago. While it is very attractive and looks lovely in our home it is extremely uncomfortable and the frame of the corner piece has broken. The repairman from La-Z-Boy inspected it today & determined that the frame is going to need to be repaired in the shop because of the extensive nature of the repair. My husband weighs 150 lbs & I weigh 115 lbs. We have no children. We are in our 50's. There is absolutely no explanation for the frame to break except for it being an inferior piece of furniture. This will be our last purchase from La-Z-Boy & unfortunately we will most likely scrap the current furniture rather than go through the hassle of having it repaired.

My husband needs a higher sofa to sit and get up on so I bought a sectional and accessories from La-Z-Boy. The sales associate was nice and informative. Delivery team was great, very professional and was in and out. I thought it was pricey, but it was needed so I got it. So far the quality is good. I'd recommend them.

I've had my sofa and love seat for 3 years and noticed the leather near where your head would rest was splitting and peeling on the loveseat. I bought the warranty and when I called they said it was a manufacturer's defect and it isn't covered. The warranty is only for scratches and tears. Of course La-Z-Boy only covers their leather for 1 year. How convenient. I spend over $1,000 on a loveseat and after 3 years the leather starts peeling and La-Z-Boy says tough break.

A chair fit for a Queen. Love, love my chair. The fabric I choose is a good match for my couch. The chair is comfy. The delivery was on time and fast. The only problem was my personal check was submitted twice but a refund was prompt.

When I lean now on our La-Z-Boy recliner all the way back, my head is resting on a board so it's a little uncomfortable. I found out that there's not enough cushion on the head portion of the chair. I also was a little disappointed when their rep told me, after I had already decided on the chair, that there'd be a 30% deposit or down payment when she didn't mention that before so that reduced the amount that would be financed. Also, if there's something wrong with my chair and I want to return it, there would be a 30% charge for a restocking. So if the chair is damaged when they delivered, I'm stuck and there's no way out of this because I don't want to pay 30% for not having a chair. Other than that, everything else was fine.

La-Z-Boy was very receptive to my schedule. We were behind in our home improvement and then we had a major flood in here too, and they were very kind to hold our furniture until it was safe to bring it in. They provided me samples of the fabrics so I could get the right paint color and stuff. We've purchased before, which is why we went back to them. Their customer service is very good. Right now, we're very happy. Hopefully, we won't have to use the fabric protection.However the back cushions on our sofa seem to be getting wrinkles on them and I'm going to give it some time to see what happens.

Our first La-Z-Boy lasted for 20 years and we got rid of it because we already had a wear on it. There's nothing wrong with the furniture except for the covering. So we bought a new sofa and love seat. Their sales rep was very patient while we looked around and walked us through. We had a bit of a discrepancy in the amount of time it was going to take to get something. We told him we weren't in a hurry and if it couldn't be delivered that week, we expect it a week or so. But it was a month before we got the furniture. In spite of that, the delivery was good and they brought the furniture from Columbus and set it up. They were very polite and efficient. All the people I dealt with were professional and courteous. It was a good shopping experience. The cost is a little high but the quality of the furniture is great and I love it.

I've been married for forty years and have had La-Z-Boy all the time since then. I grew up with La-Z-Boy too. I recently purchased a sectional from La-Z-Boy as we moved to a new house and needed to get new furniture. The sales representative, Stephanie, was wonderful. I also had a very good experience with the designer and the delivery people. I really like that the delivery people had these special covers that fit each section of the sectional. They were very knowledgeable about the product. The product was delivered before we moved which was very good. I'm very happy with the quality of the items I purchased, except for my recliner where the middle cushion for my back is not well done. I'm going to call it in but other than that, the quality of the items in relation to the cost is very good.

I had my first La-Z-Boy purchase 25 years ago. Then, I purchased a recliner from them because I had back surgery and I needed a recliner to be able to recuperate in. The sales representative carried the chair right to the back of my car. He is very knowledgeable, helpful, and courteous and spent as much time as we needed him. It worked out really well. The quality was very nice, very close to what it should be priced because of the quality of the leather and what it's made.

Someone is giving a La-Z Boy to me as a gift. I picked it out at their gallery. The sales rep was very nice and kind. I haven't received it yet and it's taking a little longer than I had hoped but it's because I've requested a different covering to go with my sofa. That was my only disappointment. Otherwise, everything was fine and I would recommend them.

Our old furniture was shot and old. I went to multiple furniture stores over the past few months trying to find some furniture, and La-Z-Boy was great. They had it all. The sales reps were fantastic, not pushy at all and answered all my questions. I took my daughter with me so they let me browse and came back to check on us. We purchased a sofa, love seat, and sectional. There was a little bit of confusion when we were scheduling the delivery because some of the furniture was ready, but the sectional wasn't. So they called me back and we worked it out. The delivery service was fantastic. I only had a small delivery window and the guys were great and came in quickly. Everything was wrapped and they put it where I needed it. The furniture is great and I couldn't be happier. It wasn't cheap, but I feel like I didn't get ripped off. It was worth the money.

La-Z-Boy sent completely unsuitable "knock-off" grade fabric instead of what was ordered using La-Z-Boy's sample. La-Z-Boy refused to make good on getting the fabric, ordered. (I did not order custom furniture to be made by La-Z-Boy due to it's flimsy construction evident when turned upside down to check it.) Four Customer Service reps could not discern a technical adjective from a noun and refused to forward the calls to staff who should understand merchantability law requirements. They also prevented the 5 question survey to be completed. La-z-boy sales rep will do nothing to get the correct fabric, either. This is the second and different time that inferior grade fabrics have arrived through La-Z-Boy compared to their samples used during selling.

I recently purchased a sectional from La-Z-Boy because we needed furniture for our new home. The sales representative at the gallery was very helpful. She did a price slash on the items that we purchased. She also made the whole process of scheduling for the delivery very simple. Everything was delivered when she said it was going to be. It was a good experience. We like the quality of the furniture we've purchased, and we've had plenty of compliments about it. It was an overall easy process.

I had a La-Z-Boy furniture for about 5 years and I bought a recliner from them for my mom. The sales representative were good to talk to and didn't push me. They let me decide what I wanted and were very helpful in finding fabric if I want another fabric color instead of what they had. Everything was fantastic. The quality is good and what I like about it is it’s made in USA. I would recommend it to a friend.

I bought two sofas and one recliner from La-Z-Boy but I don't have the recliner yet. There was a little confusion on the delivery so we called the night before. Our sales person told me, "Oh, they don't call you." I said, "Let me talk to your manager." And then she did confirm they should've called. Other than that, it was fine. They came when they were supposed to. They just didn't call.

Don't bother to spend your money to buy the BEST (or thickest) leather... because when you get it, it will be mostly made of the MIDDLE thickness or the CHEAPEST or thinnest leather even though you PAID FOR THE MOST EXPENSIVE!! The reason the company reps will give you is that you purchased a certain quality of leather and that all the leathers are of the SAME quality so you are getting what you paid for. Therefore, they can upholster your chair in ANY of the leathers and they say that you will be getting the same quality. To me this is the same as paying the price for beef tenderloin and you are given ground tenderloin. Yes, it may be the same meat but the hamburger meat is a lot cheaper. You should just pay for the hamburger in the first place. (But in the case of a recliner, you are talking about HUNDREDS of dollars! And years of wear!) I know because this happened to me.

I visited La-Z-Boy on Black Friday to look at couches. During this trip, the customer service was terrible. They argued with my boyfriend about how a sectional configuration wouldn't work, when the configuration was on the back of the sectional flyer. At one point, the sales manager yelled at my boyfriend to "calm down", even though he was trying to explain to her why the configuration would work. Eventually, the sales team moved the Collins sectional around into the configuration we were proposing and admitted "that does actually work". The sales team did not apologize for their rude behavior or mistakes. Despite the first trip, I really liked the Collins sectional, but decided to do just the chaise lounge and love seat. I called and spoke to a designer, who was very helpful and quoted the product out and sent it to me via email. I then was looking at the website, and saw that I could potentially get the sofa for a bit cheaper if I changed fabrics.

Three years ago, I had a La-Z-Boy recliner. Now, I was replacing my couch, old sofa, and some old chairs that I had and I decided on a loveseat and a sofa, together. My daughter said, "Let's go to La-Z-Boy because they're the most comfortable." I ended up buying two end tables and a bookcase as well. I like the quality and material of the items. They're were delivered very nicely. They were very considerate, careful and efficient. Everything was covered nicely and they removed the protection from the glass because the tables are glass-topped. I'd recommend them.

I went to my sister-in-law and she has La-Z-Boy furniture there. My couch was old and I needed new tables and wanted a recliner for myself so I took a sofa, table and recliners from La-Z-Boy. My husband first researched it online and contacted Brandon then because we needed a couch that was 21 inches tall. My husband had his hip replaced. Brandon was very helpful on the phone, online and when we went to purchase it in person. He was very gracious and wonderful. My furniture are the most beautiful things I've ever seen because I'm comfortable. I had a very good experience. If I need to replace any more furniture I will definitely go to La-Z-Boy for it.

I've had La-Z-Boy furniture in our home for 30 years now. Recently, I purchased a sofa, chair, and accessories from them because we built a new room and needed some furniture. The sales representative at La-Z-Boy was very nice, as well as the interior decorator woman. I found them very helpful. And when I actually made a change in my purchase, decided that I had gotten too much and it wasn't gonna work in my house, I went back and they took it off my bill and didn't make me feel bad about it, which I think is nice. The delivery team came when they said they were coming. And they told me they would call me in a 3-hour window, and they did. Actually, the guy was even nice enough to let me know that he is on his way, give another 15 minutes heads up, and he'd be there in about 15 minutes.

I purchased a Kinsley couch from La-Z-Boy in June 2014 and it was delivered in August 2014. The cushions failed to hold up to regular use within the warranty period, so I contacted the company's customer service department. A representative came out in August 2015 and agreed that the cushions needed to be replaced. The 4 replacement cushions were ordered on August 18, 2015.

Bought a sectional from La-Z-Boy, Evans, GA. Immediately informed them of problems, with emails, pictures, and many phone calls. Store nor customer service will help, saying it was made in spec. If anyone would see the pics, they would realize this is not in spec. Horrible experience and shoddy furniture that cost $5,000+. They are not a reputable company at all.

I purchased a chair Nov 17 and paid in full by credit card that day (sales order # **). Delivery of this $2000+ power lift chair to my disabled friend scheduled delivery for Nov 21. As of Dec 9 the chair has not been delivered. I called La-Z-Boy Champaign on Dec 9 & left messages & got no reply. I then called corporate hq at La-Z-Boy. They patched me through to the Champaign store and I spoke to Teresa. She said nobody answered the door at the delivery address on Nov 21. Perhaps he could not crawl to the door fast enough. She also said the delivery was not rescheduled and they did not call my disabled friend or me to follow up because they did not have our phone numbers. Our phone numbers are clearly printed on the sales order receipt. Teresa went on to say that they did all that could be done & did not know what else to do.

We're just looking around different places and the consultant said a person can come in and see the room color. So I really liked the way she coordinated it with the carpet color and everything. So that made me go back there again and buy there. Very good quality. I won't say it's cheap but it's not very expensive either.

We had purchased another recliner, we weren't happy with it so we went back to La-Z-Boy. The salesperson was very helpful and was nice to speak to. She was organized and did everything very quickly for us. Everything was excellent. We're very happy.

I'm going to be picking up my recently purchased La-Z-Boy recliner and taking it down to Key Largo for my 88 year-old uncle. I was in their store about a month ago and La-Z-Boy had a sale and had the chair that my uncle liked. I wanted to take it but the manager wouldn't sell me the chair because it was under floor model, even if I told them I didn't care if that was so. So this resulted to an extra one hour and 10-minute drive to get the chair since having the chair delivered would cost $320, which is more than the cost of the chair. I don't understand why they can't sell me the chair when they can just order another chair from the warehouse, bring in the next day and make a sale? I would've saved me money. I was almost tempted just to buy another chair, and I left the store frustrated. This seems like a ploy to have it delivered and I wasn't happy with that.

I purchased 2 power recliner xr end of sept and purchased extended warranty in your Altamonte Springs FL location. I have had some back and leg and foot pain since I have gotten it. I was told with zero gravity and lumbar support it would help my back. Well I went to the chiropractor today and he told me that the recliner is injuring my back -- I have bulging discs at l3, l4 and l5 discs in my spine and he said the recliner is aggravating my discs which in turn is radiating down to my legs and feet and I need to avoid the recliner.

We recently purchased a sectional from La-Z-Boy for our new home. We stopped in later in the evening and their sales associates were helpful and then they let us browse as well. It was a good amount of being attentive, but they were not hanging on to use like some sales associates do in other stores. And, scheduling the delivery was pretty easy. They called periodically and they had availability for the dates that we were ready for it to be delivered. We've had the sectional for only a couple of weeks, but we're happy with it. And, we had a positive experience and we will definitely consider La-Z-Boy again if we intend to get more furniture in the future.

My sofa and love seat is less than 3 years old. The bonded leather is peeling on both pieces. I called customer service and was told my warranty that I bought does not cover damage. So much for five year warranty. I really thought La-Z-Boy was good furniture and a good company. That is the reason I bought from them. I will not make this mistake again. Customer service is not customer service at all. Customer service is there to tell you the mistake you made.

I'm having a lot of back problems and I wanted something that gave me more support so I got a recliner from La-Z-Boy. Sales representative was wonderful. We were actually out shopping for the day and we started with La-Z-Boy. We were going to continue on but my husband was so impressed with her and I found what I wanted that we didn't need to look any further.

We have a new house so we decided to get new furniture. This is our first dealing with La-Z-Boy and we spent about $17,000 with them the past several months. The sales rep was professional, very helpful and a nice person to deal with. I have no complaints with the delivery. Their team went above and beyond their job. Adding to that, the quality of the furniture is good and they were fair across the board around the pricing.

I purchased a sectional and two recliners from La-Z-Boy. The quality is not what I expected. There were problems with a couple of pieces and I actually had a technician out to the house to look at it. It was installed incorrectly. Nothing was level. Everything rocked. If it was $2,000 sectional or a $3,000 sectional, I would not have been nearly as critical but I paid $6,000 for it and the seams didn't even line up on the same piece. The two end sections were love seats so I had a recliner on the end and then the love seat that was connected to the recliner. So it was basically one piece, although only one-half of it reclined.

We were in search of new furniture for our living room and spare bedroom/office. We happened into the La-Z-Boy furniture gallery in Tampa, FL. We were pleased to see the selection and ordered a convertible sofa for our living room. We also arranged to have a complimentary visit from a decorator/designer to help us pick out the rest of our furniture. Valerie ** showed up on time and was extremely professional and helpful.

I like my designer from La-Z-Boy. She was superb. She looked at the fabric, style, color and texture. The only issue is that the delivery was more on La-Z-Boy's terms than my terms but the quality of the items were top-notch. I got what I paid for and everything was fine.

La-Z-Boy has some good advertisements and I liked the look of their furniture, so I went and looked at a store in town. I got a leather couch and chair on sale so I think I got a good deal. On top of that, the quality is good. I don't have any complaints.

I've had a chair from La-Z-Boy for 20 some years. Recently, I purchased a couch from them because we moved to a new house and needed one. I'm very happy with my interactions with the salesperson, Carly. I was going to walk away because she couldn't get me the couch that I originally wanted because she said it wasn't going to fit. However, she mentioned the same couch in a sectional style. I was unsure if she had a very good choice, but I was very happy she recommended it. Scheduling the delivery went perfectly. The quality of the furniture I received is awesome. Very high quality. We always want some less money, but I'm very happy with what I purchased. I’m very satisfied.

Ordered a new sofa on April 22, 2015. We received our sofa around the middle of June 2015. Sofa worked great until the beginning of November when it would no longer recline or return to an upright position. Took over a week for a serviceman to visit and attempt to repair. Serviceman was very nice and competent! He determined that during installation of the sofa one of the wires from the power switch had apparently been caught in the reclining mechanism and all of the insulation had been rubbed off the wires until they shorted out. Could have possibly started a fire so we were fortunate that did not happen. Parts would have to be ordered to replace the damaged ones. The parts were all finally received last Friday, December 4, 2015.

My daughter got her La-Z-Boy first about a year ago and she said: 'Mom, this would be great for your legs.' because I have trouble with one leg. Now that I have my recliner as an early Christmas gift, I love it. I sit down and prop it up every night. I like it very much. It's good for me and everybody who comes in here.

The decorator from La-Z-Boy was wonderful. The sales associate was also great and kept me in touch with the designer. They won't pressure you and were upfront of how much they are going to cost. They helped me out a lot. I appreciate their cooperation and working with me on my deadline so everything worked out well. The furniture was beautiful. It is a little pricey but the quality is so good that I was willing to pay a little extra. I get tons of compliments for it and I'm very happy. I've recommended them and my niece is going to get their chairs next week.

Overall, the experience we've had with La-Z-Boy was very good. We've had their furniture in our home for about seven years, so we decided it was time for new one. Recently, we purchased a sofa and recliners from them and the items are of good quality.

I've always gone to La-Z-Boy when it comes to sofas and reclining chairs because of the reclining feature. I still have some that I bought over 10 years ago that still looks like new, but they are becoming uncomfortable so I purchased a new one. I went to their gallery and noticed that a lot of the sofas were not firm. The back of the sofa is spongy and your head sinks in. The furniture is not showing like it used to be and I think they are not using the same quality. When I brought that up, they dismissed me. I think that when somebody has a question that maybe they can address that concern of the client. If it wasn't for the sales girl, I would've probably gone somewhere else. She was nice, took me around and showed me the different styles. She was very pleasant and very professional.

I am beginning to complain about the peeling. I will have to probably replace the sofa. We additionally bought the Guardsman protection plan.

To date we are very disappointed with our LA-Z-BOY purchase. We bought a whole room of furniture, including a sofa, loveseat, tables, lamps, rug, and pictures. The room looks wonderful, but it is unusable. The two upholstered pieces give off a smell/gas that causes headaches and throat and eye irritation when sitting on them too long. We have waited over two weeks for the off-gassing to subside, but it has not. (We verified that it is the couch and loveseat by removing all the other pieces from the room for a week.) LA-Z-BOY Customer Service is due to come out next week, and hopefully they will identify and resolve the problem. If they are able to fix the issue, I will be most happy to update this review. We want to be able to enjoy our new room, but right now we cannot.

We went to several places, and La-Z-Boy was the last pit stop because they said they had design services. The designer came out and I told her what I like and that I had no vision. I had no high expectations because we hired an interior designer before who was not helpful at all. She then had the fabrics laid out, as well as the design choices. We went in and we were done in another minute. I was in love and we bought almost exactly what she showed us. We did, however, change the recliner to leather for my husband. The quality of the furniture is good. We already had a guest who slept on the mattress on the pull-out couch, and she said it was good.

I have had a La-Z-Boy chair for about 8 years. It has been a great product until recently. The bar which lifts the leg rest broke in half. Guaranteed for life? I called to have the chair repaired which went fine other than I was under the assumption it would be free. It was not explained to me that labor is not covered after the first year. The repair technician called our house phone two days later while my wife was on the phone. He did not leave a message and did not try calling back. After 5 days, we called the service rep again. My wife gave her cell phone number in addition to our house phone. That was approximately 2 weeks ago. I welded the bar myself and saved the $110 or so for the repair from La-Z-Boy. We also had purchased another recliner two years ago which we had issues with. The fabric on the arm tore. At that time, service did repair the arm (replaced the entire piece) at no cost as it was less than a year old.

I've had La-Z-Boy furniture for a number of years. The sofa and loveseat in the lower level of my house was beyond its useful life so I bought a sofa from La-Z-Boy. The sales reps at the gallery were very friendly and helpful but when they called to inform me that the furniture was ready, they didn't tell me that I had to pay all the balance that was due on the account before I could schedule the delivery. The other thing that was a little disturbing was one sofa cushion that had a little mark on it. I would like to call the customer service to ask if they can have the cushion remade or if it comes from completely different lots and the fabric would be off and different. Overall, I'm very happy with my purchase and the quality is good.

Selected a La-Z-Boy Rocker Recliner at Slumberland Furniture in Moorhead Minnesota. It was 'special ordered' since I wanted a specific material and color. I also ordered Memory Foam to be installed in the seat. Waited 6 weeks for the chair. When I got it home, you could tell whoever upholstered it did a very terrible job. The fabric was twisted in 2 separate places. When the technician came out to look at it after I called the store to complain, he told me there was nothing he could do about it and the only thing to be done was to order another one and return the original.

My one chair was old and falling apart, so I recently purchased a recliner from La-Z-Boy, my first purchase from them. The sales representative at the La-Z-Boy gallery was very friendly, helpful and pleasant. So far, the quality of the furniture I received is good. However, it could've been a little bit cheaper, especially now, looking at all the sales that are out there.

The furniture is great and I love it. Their price could be lower but they have a lot of sales so that works well. The decorator did an excellent job and things also went well with the delivery team.

I had to make a warranty claim on the fabric and filling on a recliner and the response and resolution by La-Z-Boy was swift and totally satisfying. They have offered to take the chair back and asked that I return to the store for a reelection. This is the kind of service that builds brand loyalty. I have been a customer for many years and will remain a very happy customer.

One year ago we purchased 3 leather La-Z-Boy recliners for our RV, from the Henderson, NV store. Shortly after delivery, it was noticed that on the corner of one chair, the stitching holes were oversized. I expressed concern about these, called customer care and set up an appointment for a technician to come and see the product. After his inspection, it was their call to order us a new back for the subject chair. It came in, shipped to the store as per our request (we travel all winter). Unable to pick it up prior to our return to Canada, they agreed to hold it at their store until our return this year. Picked it up, it is awesome! They definitely went out of their way to accommodate us...