La-Z-Boy Furniture Galleries Reviews

I had some furniture that I was getting tired of and decided to go with something different, so I purchased a recliner and loveseat from La-Z-Boy. The salesperson was very nice. She showed us around and answered all my questions. We had our items delivered, and the delivery people called me before they came. They came on time, were really courteous and did a pretty good job. The quality of the furniture we received is so far, so good.

I just got a bigger house and I needed to buy some more stuff so I bought a sofa and a power recliner from La-Z-Boy. The delivery men got everything in so it went fine. However, it was hard to understand the questions they ask because they didn't speak the best English. Also, I noticed that every once in a while, the power recliner makes a little bit of a clicking sound when I press the button to go off.

We purchased a La-Z-Boy sofa set in the Woodland for over $3,000, and have been very unhappy with our purchase. We bought this set based on the recommendation of the sales person because they were chiropractic approved and my wife has a bad back and we were told to purchase this set because of the lumbar support and 0 gravity features would help her lower back. The couch set on the showroom floor was great. It was like sitting on a cloud. However what was delivered to our home was very far from what we picked out at La-Z-Boy.

My wife and I have bought La-Z-Boy all of our lives. We're nearing 70, and have always been happy. Approximately 10 years ago we needed to replace our old furniture so we bought a new La-Z-Boy Leather match sofa and love seat. We hoped it would last the rest of our lives. After a couple years the phony leather began to flake off getting progressively worse as time went on. Our furniture is now an eyesore! I've had cheap recliners in the past whose framework fell apart but the vinyl was still perfect after a dozen years! Obviously La-Z-Boy quality is now non-existent so buyer BEWARE. If you buy La-Z-Boy you're paying top dollar for inferior quality... and that's putting it mildly! I now tell everyone I know to avoid La-Z-Boy at all costs!

We have purchased all of our furniture from La-Z-Boy. We purchased a set a couple of years ago and now we purchased another set. They sent two wonderful gentlemen. They did a fantastic job and were very quick. The furniture is beautiful and we're enjoying every minute. The quality is great. We wouldn't have bought them if we didn't like their product the first time around. Wonderful experience and we would recommend them.

This is our second purchase from La-Z-Boy. Delivery went smooth, and they were in and out in about ten minutes. The sectional seems good.

Who fixes your junk when it STOPS working. Have it for 18 mon. Used 4 times only.

We moved into a new house and we needed to fill it. We bought a sectional from La-Z-Boy. The staff was wonderful, very helpful and patient. We picked and re-picked, and they didn't change once they had the things picked out for us. We had a really great experience.

1 rocker rocks perfectly, the other rocker does not rock smoothly. Service man came out and worked on it, same problem. The service department pick up that rocker on Dec. 29, 2015. They returned my rocker today, February 11, 2016, and it still has the SAME problem!! I was told, "Well, that's just how it is". This rocker is defective and I can't get any help!! What is my next step? The Better Business Bureau???

We've had La-Z-Boy since 1986. We got a new one because my husband needed a lift chair. The sales rep at the gallery was good and the delivery crew were great. We love the quality of our La-Z-Boy furniture, I just wish that the power ones would come with the swivel, but they said they couldn't because of the electricity.

I am moving so I purchased a sofa from La-Z-Boy Furniture Galleries. I went to several stores and had several interactions with the sales representatives, and they are very helpful. I really enjoyed working with Rebecca. The item is on hold because I don't have a date for moving yet.

I bought a new La-Z-Boy recliner about six months ago. I was moving into a new apartment, needed a good chair and La-Z-Boy has a good reputation. They're very well-built and I didn't want to buy a $200 recliner at Kmart. The reps were wonderful, very nice young men who took care of me and got everything set up. The day before the delivery, someone called me to confirm that the delivery was going to be for Saturday between one and three o'clock, and that was nice. Saturday morning, the person called me back and said that the drivers were running early and could deliver between twelve and two and they actually showed at about 12:30. The drivers were nice, and brought the chair up to the second floor for me.

Many years ago we bought a La-Z-Boy love seat recliner. Why buy La-Z-Boy we were asked? We bought it for the lifetime warranty. I have now been waiting since July 2014 for ours to be repaired. I have had 2 service people come to the house. One time the wrong parts had been sent to me, so he couldn't do the work, and the other time, he was trying to do the repair and something else broke.

I did two purchases from La-Z-Boy. I did one in November and the chair was horrible. The back didn't fit on it right. It was not built properly. And the woman that I was dealing with because the furniture was defective was horrible as well. Then I wanted to get my son a furniture for Christmas and I decided to redo my living room so I've purchased two more recliners and a loveseat but I haven't got it delivered yet. I would recommend the woman and gentleman that took over during the second time I was buying the furniture.

La-Z-Boy came highly recommended through several friends. We loved their reclining couch and recliner, and ordered a style that suits us. Love the recliner, but the couch's workmanship seems shoddy. The showroom model had a smooth armrest, while the one delivered had a large pucker and pulled stitches, and on closer examination several other flaws. They sent an assessor out and agreed to replacement parts. Since that was going to take 6 weeks, we asked for a replacement couch. It was just delivered and we refused it due to similar flaws plus a few additional ones. We await the service, and are hoping for a satisfactory result. Really surprised at the workmanship on this particular item.

This is our third time to purchase from La-Z-Boy. The quality of the furniture is good. We still have the original set from 20 years ago, but they were starting to come apart a little bit. But we kept them up in our bonus room. The second set we bought was just the fabric kind and didn't hold up well compared to the original set so we decided to replace it. This time, we got the one that they call their standard fabric, and I suspect it will hold up like the original set did. Overall, interacting with their sales representative was very positive. When scheduling the delivery, they let us pick the date we wanted. The gentlemen who delivered the chairs were very cordial and did a great job. Everybody at La-Z-Boy was very helpful and congenial.

We had two recliners that I bought at Ethan Allen for ten years and decided it was time to get new ones, so we purchased two recliners from La-Z-Boy. Their sales rep was very good. She seemed to know what she was talking about. I had to leave while we were discussing it, and she said that she would get all the information and figure out the numbers, and get them all to me by the next day. She did and had everything so I went ahead and placed the order. We had great delivery guys. They set up the recliners and checked over them to make sure that there were no problems. In terms of quality, though, at first, I wasn't sure. I thought the seat was very hard, but now that I've been sitting on it for a while, it's comfortable.

My first La-Z-Boy purchase lasted so long I was able to stretch it out for more than 25 years of use. I purchased again from them and got four power recliners. The sales guy that I spoke to was very good. I was quite shocked that I was going to spend $8,000 as I’ve never spent this much for four chairs in my life. But they sold me on the quality and the guarantee. The other manufacturers that I was looking to buy from only guarantee their product for three years with an extra payment, but La-Z-Boy gave me five years, so that increased my confidence in their product. The sales rep was very effective.

After owning and loving a La-Z-Boy rocker recliner for over a decade, I recently purchased a custom-made La-Z-Boy Conner recliner rocker. It was delivered a week ago, and though the color, microfiber, and mechanical operation of the recliner are perfect, the lower portion of the backrest is woefully understuffed - especially compared to an identical showroom model that I based my purchase on. As a result, the recliner has almost zero back support, and even though I am only 32-years-old and in good physical condition, I can't sit for more than 10 minutes without back pain.

This is my first La-Z-Boy and I was so delighted with them and we believe it's good quality. Matt, the sales rep, was great. We talked to him about the different sofas. The delivery team was fantastic.

Will not shop anywhere else for furniture. They are professional, not overbearing. You can shop without having someone follow you around the store. The delivery was also a great experience.

We've had La-Z-Boy furniture in our home for 15 years or more. We got a couple of old recliners that we've even passed on to some relatives. My daughter also got one and one of my wife's daughters too. They've been in the family for a long time and we recently purchased two recliners from them before Christmas. My wife is short and she's had a hard time finding a chair that will fit her so that her legs got to the floor. They happened to have one in the store there in Grand Rapids and the saleslady made sure the chair fit properly. Then they were having a sale and I asked her, "Well, what can you do for us if I bought two of them?". 'Cause we have a cabin up North near Travis City and she doesn't have a chair up there that's all that comfortable. So we ended up buying two chairs and the lady did a really nice job.

We really felt at home while shopping. Our salesman was personable, easy-going and extremely knowledgeable. Delivery was a breeze. We will be visiting again soon!

We had some recliners that were old and worn down and we wanted to replace them so we went to La-Z-Boy to buy 2 recliners. They had some good stuff there. We were greeted when we came in and the sales rep showed me what we wanted in terms of style and color and was there with us whenever we needed any help or information about the chairs. She wasn't pushy but she's new and unfamiliar with ringing it up. A co-worker helped her with the transaction and ring up. Everything went smooth and it was an enjoyable experience as far as purchases go. They're good at checking over the sales receipt to make sure everything was right.

Long story - Purchased 10/03/15, took delivery as expected. Delivery people were great! Fabric looks fabulous! Then I sat on the couch. It's like sitting on a trampoline and looks like an overstuffed basketball on second look. The cushions do not have any "give" like the store model. I went back to the store for comparison and of course the store model is so comfy - one of the reasons I purchased it. The matching chair is the same - so uncomfortable. Also, the ottoman to the chair is about 3 or 4 inches shorter and noticeably smaller than the chair so you're not reclining at an even keel. The chair is enormous, almost too big for our room - there was no floor model to review.

My two recliners are no longer functional, so I purchased a sofa, a sectional, and a recliner from La-Z-Boy. My sister has gotten furniture from them in the past, and she had recommended them. It was my first time purchasing from La-Z-Boy, and I really liked the sales rep because the one thing I don't like when I go into stores is that they have somebody jumping all over me. I was able to go in and look around, I asked her some questions and she showed me what I was looking for. She was very good at providing the information I requested. I basically went in there, chose one, and I had my family come up and check it out. They let me take home the fabrics and told me I could take my time on deciding what I wanted to do. She was very helpful.

I recently purchased a recliner and a couch from La-Z-Boy. It was time to purchase new furniture for me because of the $200 piece of crap that I had and I finally got a good job. My interactions with their sales representatives had been extremely pleasant and laid back. There was no pushing and it was actually a really good experience. I scheduled a delivery for my furniture. They called and both times was at the beginning of the ETA and it was perfect. The furniture has a very good quality and it's at par with the cost. Overall, it was a pleasant experience.

I just purchased a sectional, table, accessories from La-Z-Boy. I thought it was time to get new furniture when I gave my furniture away because my son moved out. The interactions I had with their representative were very good, they took time to pick out stuff that I wanted or matching with my accent. I had the furniture delivered and the delivery team was prompt and very good. I had them rearrange the furniture a couple of times and they didn’t mind. The furniture's quality in relation to the cost was good. They were made well. But I’ve only had them for a short time, so we’ll see.

I'm 80 years old and I've had some of La-Z-Boy's furniture at one time or the other for the last 40 years. Then I bought furniture that wasn't from La-Z-Boy and it was a piece of nothing, so I decided that when I'm going to replace it, I would go back to La-Z-Boy. So I bought a recliner from La-Z-Boy recently. Its price is a little high, but everything is high these days, and I would pay a fortune if I got it at the end of the year sale. I got quite a best offer that's somewhat they were originally asking. But the sales representatives at the La-Z-Boy gallery were very nice and it was a very positive experience. Scheduling my delivery was great. The reps called me and said they wanted to bring my furniture out. In fact, they wanted to bring it out two days before I took possession of it, but I had something going on and they very well changed the schedule to meet my plans. I love the quality of the furniture I've received.

The sales rep was very pleasant and excellent. She did a great work with me. I also had the home decor girl come out and she was very good too. They gave me ideas and we perfected some things together so that the items would look right. I'm a retired fella so I'm on a budget. I'm holding off a little bit so I get some more money. I purchased a chair and accessories, and my only problem is it's taking so long to get my pieces. They got them in different stores. I could go online with different companies with the same manufacturer of the tables and they said they could have it shipped within 3-4 days.

The sales rep at La-Z-Boy was very nice and supportive. My furniture hasn't been delivered yet. They said it would take the course of eight weeks and they will call me when it's ready. Anyway, everybody at La-Z-Boy was pleasant.

I had a wonderful experience with La-Z-Boy. My old La-Z-Boy had broken so I purchased my second La-Z-Boy and a couch to match. I’m 73 so I bought one that reclines automatically. I liked the old one, but I like the automatic even more because I feel the quality is better and I can put it in any position and take my nap, too. I also bought a couch which my son and grandson love. The pillows were all late, but it didn’t matter. Their salesperson helped me all the way through, and the girl who came out and brought the colors was very helpful, too. They were both great. The delivery guys were fantastic. They took my old stuff to the garage, and they were a little early - they called me and said they'll be in in 20 minutes but they came in 15 minutes. I haven’t had a nice experience like that in a long time with delivery people and people at the store.

My whole experience with La-Z-Boy was absolutely great. I recently purchased a sofa loveseat and some accessories from them because I needed new furniture. The rep at the La-Z-Boy gallery, TJ, was very helpful and everything we expected happened. Everything also worked out very well in scheduling our delivery. We had a minor delay because we were out of town, but they took care of it. They held our furniture till we got back. The delivery crew were great guys and very nice. I love the quality of the items that I purchased. I would definitely visit La-Z-Boy again.

We moved and we wanted everything new, so we had to buy new furniture. La-Z-Boy was fantastic; they were awesome in every way. A designer came home, helped us out with the design and help us in putting up the furniture with the design together. We bought living room furniture, a couch, a sofa, a rocking chair, a side table, a tray, some pillows and an ottoman which we use as the coffee table. They all look pretty good so far and I haven't had any problems. The delivery team was pretty sophisticated. They came in and put everything together fairly quickly. They just stopped and came up or did where I wanted to, so it was a no hassle delivery. It was a fantastic experience overall.

My old recliner bit the dust and La-Z-Boy sent us a flyer for promotion and that's what started the whole ball rolling. The new recliner was a special order so I haven't scheduled the actual delivery yet until I get the phone call saying it's ready. The young lady that helped us through the entire process and couldn't have been more helpful as far as explaining everything to us, helping us pick out fabric and features. She was great and a sweetheart. I couldn't have asked for anybody nicer.

I have been a devoted customer of our local furniture store (Smith Village, Jacobus, PA). We generally prefer La-Z-Boy products and have purchased several sets of La-Z-Boy living room furniture and a number of recliners over the years. I have just learned that La-Z-Boy pulled all of its furniture from our local furniture store because they are opening a La-Z-Boy Gallery store in York, PA. Smith Village has been a La-Z-Boy retailer for more than 40 years! I think this is despicable treatment and I will no longer purchase La-Z-Boy brand furniture. Since I am forced to choose, I choose my local furniture store.

We decided to purchase new furniture from La-Z-Boy since we recently moved into a new house. We purchased a sofa, chairs and an ottoman which all looked and felt great. When we walked in the store, obviously overwhelmed, we didn't know what to look at and John the manager was very friendly and even recommended that someone come to the house and measure for us to make sure we were getting the right thing. Then Jasmine came in, measured and recommended some furniture for us and was really nice. They were very helpful and weren't pushy, which was the best thing about it. They made us feel like we were the only ones there, so it was a great visit.

I had a wonderful time with La-Z-Boy. I bought two reclining chairs and a sleeper sofa plus pillows from them. Me and my husband had a La-Z-Boy furniture several years ago and we liked it, that's why we went back to them for more. The sales lady and the designer spent a lot of time with me and helped me decide the colors - the fabrics were beautiful. Both of them even made a trip out to my residence to make sure everything would fit in. They were very patient particularly since I'm not a person that makes up my mind fast. They also had good suggestions. It was a wonderful sales experience.

La-Z-Boy brought in the wrong quarter piece but it wasn't the delivery people's fault since the piece was apparently mislabeled at the warehouse. In the end, they got it fixed and they waived my delivery charges. All-in-all, it's a good experience since La-Z-Boy did the right thing to make it right.

My dad purchased a chair from La-Z-Boy so he can sit on it at my house. He is older and can't get up and down so he needed a chair that would help him get up. The salespeople were very helpful in pointing us to exactly what we came in to look for. They didn't try to sell me anything additional that I wasn't looking to purchase. It was a good sales experience overall. The only issue I had with the delivery was they did not call the day before to let me know that they were coming. I happened to be home when they showed up. My father has not come over to visit so the chair hasn't been used a whole lot so far. But I've sat on it several times and it seemed fine.

I've had La-Z-Boy furniture in my home for about 20 years. We recently moved into a new place and we thought we'd get some new furniture, so we purchased a sofa and recliners from them. Their sales reps were very good and helpful. They even came to the house and helped us design, so the whole experience was great.

The foam from my old La-Z-Boy recliner was worn out and it was too complicated to get it replaced so I decided to get a whole new one. The manager at the store was great. La-Z-Boy told me when it would be there and it was there on time. They delivered it to my house in a few days which cost $80. It was strange though that I could pick the product up in the store in about two weeks for nothing. I thought they tricked me into buying the delivery but anyway, the quality is excellent and they're built to last.

We took a lot of time to shop and research furniture and decided on two La-Z-Boy chairs. We special ordered them and waited 6-7 weeks only to have them delivered and both of them be defective. We took pictures and went to store to the manager who called for a technician. We waited for him to call and make an appointment and we are waiting for a replacement cushion and for the defective assembly to be corrected by the technician. We spent a lot of money and to get something that is defective from the get go is very disappointing. We spent almost $3,000 for two chairs and ordered in September. It is February and we still have two defective chairs. We feel they should have been replaced!

I've been to Levins and Ashley. La-Z-Boy is not even in their league -- it's way above. I also like the fact that La-Z-Boy sent people out. The interior designer came out and she had some fantastic ideas. The sales rep and the interior designer worked together, made suggestions, and kept me posted as to when my order was going to get delivered. They really are a team at that store. I changed up my whole decorating thing because of the interior designer and I am so pleased with it. The delivery crew were excellent too. They stopped and carefully brought it in, put the sectional together, moved it to where my husband wanted it placed and they made sure before they left that everything was great. Apart from the sectional, we got an ottoman and some accessories, and I like them a lot in terms of quality. The entire experience has just been really positive.

I purchased a La-Z-Boy Bradley model 44762 Executive chair on 1/7/16 from Staples. Box did not contain any wheels. Immediately called for replacement set (confirm #**). After 3-week wait, called again on 1/29/16. Waited on hold for 35 minutes. Woman said they had "warehouse problems". Promised me an email with tracking #. Still waiting for email or wheels or ANYTHING.

We love the chair we special ordered. There was a small tilt on the chair seat and when we called about it, La-Z-Boy was right on it. They sent a technician to check it out and he has ordered a new seat to correct the tilt. We will happily buy our next chair from La-Z-Boy.

We wanted a chair that is more comfortable for our mother who is already 94 so we decided to buy a lift chair from La-Z-Boy. The reps were good, accommodating and handled everything well. We were happy with them. The delivery crew were prompt and moved the old chair for us. Then, they installed the new one and gave us directions on it. My mother is happy with the chair though she thinks it moves a little too slow and the heater wasn't as warm as it could be. Nevertheless, it was a good experience and we'd go back and refer. But, they could trim down on their prices.

Our 19 years old La-Z-Boy couch has a broken spring, and I didn’t realize that it has a lifetime warranty so we decided to change it. We went to the La-Z-Boy Gallery on Black Friday, there was a 50 percent off sale and we got taken care of very well so we decided to purchase some power recliners and a sectional from them. After we purchased our new furniture, they told us that we can get our old couch fixed because of its lifetime warranty so we’re now in the process of getting it fixed. However, I spoke with the technician more than a week ago and he said he was going to order the part, but he has not communicated with me yet so I don’t know what has happened.

We ordered a Greyson Power Leather Rocker Recliner on 8-27-15 and it came in on 9-29-15. We had to drive 1 1/2 hours to pick up. We had to return it on 1-27-16 with a broken weld and bent parts, another 1 1/2 hour drive, and now are waiting for parts and will have to make another 1 1/2 drive down and 1 1/2 back to pick up. La-Z-Boy will not replace with new one or offer any adjustment. Want to order additional furniture but not at this cost.

I ordered the manual handle recliner which I found a little more difficult to open than I imagined. The fabric did have a slight odor which took about one month to disappear. I do love how comfy my chair is and would order another one but next time with the remote and a different fabric.

We’ve got good experience with La-Z-Boy. We had a recliner that my wife thought we needed to get a slightly different color and it was a cloth recliner and she decided she wanted to have something that was a little bit different. So we looked around at different recliners in different places and La-Z-Boy seemed to have what we like and it was at a reasonable price.

We recently replaced our old La-Z-Boy loveseat and recliners and I had great interactions with their sales rep and delivery people. It was nice that they've let me know about the delivery the day before. The quality and the things that they have available to buy are good. I love La-Z-Boy.

We needed new La-Z-Boys because my husband had to have back surgery and our old La-Z-Boys are broken. They were the overstuffed version and broke within the first four years. I called La-Z-Boy to have it fixed and it cost $75 to just send a guy out here and then would cost on top of that to get it fixed. I couldn’t put my feet up anymore, but I love sitting in it because it was comfortable and rocked. We wanted new recliners that would go back by electricity so that my husband wouldn't have to use his arm to do it.

Loved the one we bought for Christmas from manager Mike **. Went back to purchase one for the bedroom.

Very nice pieces of furniture, delivered as promised. Well presented by salesperson Sheila **.

La-Z-Boy is wonderful. I had them in mind in the first place, but to be fair I looked around and saw what else was out there. The La-Z-Boy rep was very helpful. At first, I chose the rocker recliner. I looked around and said I'd try to find a couch that would be comparable on my own. I chose one and they said they have the matching chair, but on the floor it was in leather. They said they could get it in anything I want to match. So we ordered up and it was delivered quickly. The delivery personnel were very helpful, clean and orderly, and handled everything very quickly so everything was good. I'm very glad I got the power recliner and the couch. They’re ex4cellent. I was very happy and I would recommend La-Z-Boy to anybody.

We bought a La-Z-Boy reclining sofa and love seat two years ago. Within the first month we had to have four cushions and two footrests replaced because of poor quality fabric and foam. After spending two years of fighting with La-Z-Boy to fix all of the other problems (sagging springs, creaky frame, worn out foam, etc.) we just decided to scrap both pieces and go with a quality brand. It's sad, La-Z-Boy used to be quality but it's all crap mad in China now. Never again!!!

We have been extremely pleased with the store (Scottsdale-Camelback) but not so much with the quality of our sofa. They have tried to help as much as they can but we wouldn't recommend our reclining sofa re: comfort or quality. Just not what we expected for the name and price. We do highly recommend the furniture gallery and service people who have come out.

October of 2014 I purchased a La-Z-Boy sofa and love seat from a local furniture dealer. The day the furniture was delivered, I wasn't thrilled with the quality. The bottom of the back cushions weren't fully stuffed (as you can see in the pictures) the fabric on the foot rest was buckled but I figured I'd just live with it. After about four months of having the set, the fabric started to ball up. As time went on the furniture was looking worse and worse and I didn't want to live with it anymore, so I called the store where I purchased my furniture and they sent someone out to "shave" my sofa and love seat. After they shaved it, it did look a little better but not for long (you can see just how bad it looks in the attached pictures.)

The service we received was excellent. We weren't approached immediately, which we like, had time to scope the place out. Our sales rep. Jordan was helpful, he did not pressure us. He answered all our questions. Customer service ladies were also very kind and explained everything to us. Overall La-Z-Boy is a great place to shop.

We didn't have any furniture and when we got tired of sitting on milk crates, we decided to buy furniture from La-Z-Boy. We bought a sofa loveseat, sectional, and ottoman. Everything was very good at the store and during delivery. The reps did their job right and treated us well, and the delivery team noticed something with the sofa and brought it to my attention. Afterwards, they had somebody come up to fix that. However, one recliner already is broken, and we've only sat on it once. They're coming out to fix that as well. But apart from that, everything was very professional.

We bought a new house and needed two chairs so we purchased from La-Z-Boy. Their sales rep was nice. She came out and helped me pick. The delivery team was fine but they came after two months which is a long time to wait. Nevertheless, I love my chairs because they're beautiful and the quality is good.

We ordered two Conner recliners, and they arrived earlier than expected. The chairs are very comfortable, and we hope to get years of relaxing pleasure from them. After your crew was finished with the setup, I was disappointed to find that one foot was missing, causing a wobble. I called service and requested the foot, and they said they would mail it to me. This oversight should have been found at the factory, or at least the setup team. This minor item could have been easily avoided.

The sales associate, Kimberly **, was extremely patient showing us the many recliners and coverings. All in all the experience was very pleasant as she made us feel welcome and at home. The office personnel was very helpful and pleasant in our conversations on the telephone. Kudos to all!!

Excellent all around. Sales personnel - excellent, delivery - much sooner than promised, product (couch) - love it so far! Will definitely shop at La-Z-Boy.

We loved the sales woman that we dealt with. We bought a $10,000 sectional and two chairs. We went to La-Z-Boy because we thought it would be a quality item. In less than two years every recliner handle has broken off the sectional. They of course are covered by a warranty BUT you must pay labor costs, $109.00. So for my $10,000 sectional I can expect to pay $100 every two years for maintenance because they do not put a quality handle on the recliners. I am disgusted. Never, never again.

I got a whole living room set from them - chair, sofa and an ottoman. The girl in the gallery was very helpful and went out of her way to rearrange furniture to make it what we were looking for. To date, though, I'm still waiting for the delivery of my purchase - it's supposed to be here already. But it was good overall and I've recommended La-Z-Boy to somebody else.

This is the third (3rd) set of La-Z-Boy chairs that we have purchased from Orlando (SOBT), FL store. We have always had good service with La-Z-Boy, and that is the reason we continue to do business with them. Good and comfortable products.

My wife and I purchased a chair and a half for our family room. It is a beautiful chair and very comfortable. The staff at La-Z-Boy were excellent. After the purchase we received a 20% coupon towards the next purchase. We went back to the store to decide to get a matching ottoman or a power recliner for my wife. The sale prices were so good plus the 20% discount. We bought the recliner and took it home. It was uncomfortable. After 3 days we returned it. The staff bent over backwards, happily helping us return the chair. That is excellent service! We'll be back.

I bought furniture from La-Z-Boy five years ago and when I needed a new chair, I went to La-Z-Boy again and got a power recliner. They were very helpful and knowledgeable in the gallery. But then we had a problem on delivery as there was confusion with their computer system on name, phone numbers, addresses. We’ve been waiting and waiting for my item to be delivered only to find out they were trying to get ahold of me because their computer pulled an old phone number up that didn’t exist. But I got it all straightened out and once we got that all squared away, we scheduled the delivery and it went very smoothly from there.

The chair was very comfortable in the store. When it arrived at my house there was a very noticeable wrinkle in the arm. Additionally there seems to be no padding at the ends of the arms and very little on the inside of the arms so you feel the wood frame poking through, which is quite uncomfortable. I don't feel the padding in the chair will last. Would not buy again.

We purchased this furniture after a house fire. We purchased it in 4/14, but didn't move into our completed home until 9/14. The furniture is amazingly comfortable. We have been very happy with one exception. On one side of the love seat on the inside of the arm, down beside the cushion, there has always been a very sharp place. We assumed it was an upholstery staple. When cleaning, I have to be careful to remember it is there as I have cut myself on it. I recently discovered that the sharp place has now ripped the upholstery on the side of the seat cushion. This is quite disheartening as we are beyond the warranty. I don't see how the fact that it took 15 months to rip the upholstery should be held against us. It makes me very sad because I love this furniture.

After waiting for five weeks and 3 phone calls to La-Z-Boy about a part for warranty repair, today was the worst experience yet. I had previously been made promises on two earlier calls to let me know the status of part and never received that call back. Today I was treated to an absolute rude phone conversation and put on hold for ten minutes when I asked to speak to someone else. This company had no problem immediately charging my credit card and having me wait with no information on a delivery date.

We are happy.

Tried some other products and came back to La-Z-Boy. Best out there. The people we dealt with were nothing but professional. We stop in a store in Reading, PA and told them that we are buying in CT and she treated us the best. Could not ask for better service... Even the delivery the driver was great. Can't say enough about them and your product.

Best recliner I have ever had. So good I bought my wife one also and we both love them. Somewhat high price but hope they will last the rest of my life.

Leg on chair scratched when loading it in the van. Manager very helpful, said she would order new one. Claims or warranty dept called 4 times, insists to have a photo even though the manager of the store was the one who called in as she had seen it. When I told Maryam in warranty dept I could not email a photo she insisted I bring the leg in to prove it was damaged. Will never shop at La-Z-Boy again and will pass the word on.

Our furniture was in bad shape so we bought a recliner and sofas from La-Z-Boy. Delivery guys were great, they came in, showed us how to put it together, how to change its settings if we need to raise them so it won't rub the carpet, and answered the questions we had. This was my first time buying from La-Z-Boy and it's a splurge for sure but I think it's good quality and I like it.

Sales personnel and store very nice. Product not so much. Recliner cushion and back worn and compressed after only a little over a year of use. The recliner was purchased for my wife after surgery and being unable to sleep in bed used recliner in accordance with doctor's instruction. Store was contacted and service contractor came out. He indicated that recliner cushions were only good for 4 hours use per day and nothing could be done. He indicated La-Z-Boy would contact us but we've heard nothing. We probably will not purchase products again.

We had a great experience with the folks at the Greenville, SC store. Nice people, excellent service, and no pressure sales. Delivery was on time just as promised.

Great product but a little expensive.

I'm very pleased with my La-Z-Boy Recliner Chair that I Purchased from Davis Furniture on Main Street, Waynesville, NC 28786 in November 2015. The chair is of Superior Quality in style and comfort with a price that was very attractive and rewarding. The dealership where chair was purchased is very inviting and friendly. I recommend this product to anyone desiring comfort and quality when shopping for the best available home furniture for family or formal gatherings. I look forward to furnishing my home with more La-Z-Boy Furniture. My family members eagerly await that approaching day! With Comfort & Joy.

I have enjoyed a recliner for over 25 yrs now - so it was time to get a new one. I have arthritis and find only the recliner is comfortable and reduces pain due to its back support and neck support. No other product works for me. Dr. even agrees. OH - now the wife can enjoy the old recliner.

Technician came and lubricated mechanical joints under the chair, squeaking stopped. Told the tech the mechanical devices that recline the chair and raise the footrest allow the seat and back to move if you shift your weight while sitting in the chair in full upright (rocker) position. He said this was normal, did nothing about it. Made no adjustments to the operator. Mechanical operator obviously not well made! This did not happen with the chair in the store showroom. This chair is very comfortable but if you shift your weight in it, it feels as though the mechanical operator may come apart. Expected better quality for a $1350. Rocker/Recliner from La-Z-Boy!! Overall Dissatisfied.

Purchased 2 matching La-Z-Boy swivel-rocker-recliners from Medler's Furniture in Portland, Indiana. Great folks to work with, knowledgeable about the product, right on with the delivery and set up, removed an old chair for me (to the garage). I recommend them to others constantly! Now that I'm older, having trouble reaching and using the recliner handle but I'LL figure out something there. Worth it to have La-Z-Boys!

My consultant, Katherine, was so very helpful and kind during the process of picking out the fabric and color for my sofa and pillows. She was attentive and thorough in every area of the process. I am glad that I have made the purchase of my sofa from La-Z-Boy.

Purchased our new recliner due to surgery recuperation. Choice was easy, sales staff were professional, courteous and informative. Never pushy or overbearing. Delivery was quick and the delivery staff explained everything. A very good experience.

Self admitting, I am a demanding shopper and expect quality and professionalism, they not only met my expectations but exceeded them. We have already recommended friends and family to the Cherry Hill Showroom.

My wife and I had an excellent experience at La-Z-Boy in Dover. We must have looked at 10 other stores prior to stopping at La-Z-Boy. Our salesman introduced himself and asked if we were looking for anything special. He walked us to the area and left us alone to compare couches. When we had questions he was very informative and explain the quality and warranty. We will be back for future purchases.

We bought two La-Z-Boy recliners many years ago and have had them for at least 20 years. We like the way they held up and that’s why we went back to the company. Recently, we purchased a sofa and two chairs from them and although we don't have the sofa yet, the chairs have already been delivered. Also, I received excellent response from their salespeople. I dealt with two of them and really enjoyed the experience. I have a good relationship with them because I went down a couple of times to change the sofa I originally picked out and get a different covering, etc. I interacted with them quite a bit and had a very relaxed and good exchange.

The Lay-Z-Boy sales associate who helped me was wonderful. She guided me to the various items I asked about, allowed me to sit in the chairs and sofas and try them out. She answered all my questions and helped me in choosing the upholstery I liked best. The delivery of my items went smoothly and the delivery men arrived promptly, calling shortly before arriving to let me know they were on their way. They quickly and efficiently placed my furniture where I wanted it and had me try it out before leaving.

Great experience with La-Z-Boy. The process was easy, our salesperson was great, and delivery was a piece of cake. The representative really listened to what we required for our chair and showed us options that we weren’t aware of or that I haven't done research on. Instead of being interested in making money, she wanted to provide us with what we needed. She pointed us in the directions that would satisfy us, and we picked one of her recommendations rather than one of the ones that I had done research on. I would go back to her again.

This is really the best chair ever. Everyone that sits in it makes it a point to really comment on how great it is. Some things are just worth the money. This is one of them. The selection at the store is great and the staff is friendly and knowledgeable.

Purchased 2 couches that are the same, one is sofa bed, one is not, upgraded to gel comfort cushions on both sofas for additional cost of $800+. Also 2 recliners. 2 ottomans, 4 custom pillows, and fabric for window treatment. The couches with 'comfort gel cushions' are the most uncomfortable hard seating we've ever experienced. Recliners do not have those cushions but are also very uncomfortable.

I have been enjoying my sofa sleepers for 2 years now and they look and feel brand new. The fabric has not faded, the cushions are firm, and all the stitching is still perfect. I've not only slept on the beds, but I've had many visitors who have slept on them as well and commented on how comfortable they are. I've also owned a black leather sectional for 5 years and can say the same about looking and feeling like it's new. I'm so happy with my La-Z-Boy furniture.

Lovely, knowledgeable sales lady. Good selection of recliners. My only complaint is the astronomical price you charged me for delivery.

We recently bought a La-Z-Boy recliner chair in leather, a motorized lift recliner chair, an end table and two lamps. The La-Z-Boy recliner we bought 16 years ago is still great, but we wanted to replace our old couch. We bought the new furniture during a great sale at La-Z-Boy Furniture Galleries. The superior quality of the furniture and value for money is everything we wanted from La-Z-Boy. What I really want to talk about is the great service we received. The sales associate, Ryan, was very helpful, no pressure, friendly and knowledgeable. He printed out our receipts and guarantees quickly and then personally carried out our end table and lamps to our car. He promised a convenient delivery time in a few days for the chairs, which were in stock.

Fast delivery for an order from the US.

We replaced 2 softer sofas with a much firmer MacKenzie sofa and sleeper... The same size and color.

No follow up on why order was delayed. Didn't return calls. We had to do all the follow up. Wood tables Were delivered with scratches. The designer stated that she would come by to make sure all furniture looked good and was sat up properly.

We had planned on replacing the loveseat in our RV. We weren't in a big hurry, just researching our options. When we walked into La-Z-Boy we were greeted by a lady who listened to what we were planning and said she knew the scale for an RV is smaller than for most homes and led us directly to what was available. We knew she was knowledgeable, and when we saw the color swatch in exactly what we wanted, we talked and made the purchase. The loveseat is lovely and so incredibly comfortable. Can't wait to get on the road to enjoy our comfy sofa!

We ordered and bought two separate La-Z-Boy at the time we got the one for me, C#932376. The other chair was C#993475. I have, over the years, bought about La-Z-Boy recliners and loved not only the chairs but the service you provide. However, we were enticed about 3 years ago, to go with a custom sized recliner for me, made by Flexsteel. That was a big mistake, and actually Flexsteel quit making this model within less than 2 years. We ended up paying $169 to have the back totally redone within just over 2 years. They had to make an envelope to keep the slippery synthetic type padding in it. I tried to get help from them, but due to only the two year warranty, they refused to give me any break whatsoever. The least they could have done was give me a discount on another Flexsteel product, I feel. They are an old well established company.

We purchased these two recliners in 2013 and bought the three-year warranty. The leather is cracking and peeling on then they look like they are 30 years old. I called on Jan 5th 2016 to make a claim. They told me to send pictures. I did sent them to Belen **. She sent me back a note said she would sent to Management. Didn't hear back. Sent another email. Nothing. SO finally called again. Got a nasty call from them stating it was scratches from a dog and that was not covered. I said "How can you tell this. You have not even look at the chairs." Well that is the way it is. Pets are not covered. I tried to explain our little 6-pound dog could not cause the leather to peel and fade.

We were so happy to have La-Z-Boy as a part of our home. We loved the buying experience.

I bought a La-Z-Boy chair 30 years ago and wanted a new recliner from them again because I was starting to get some problems with my feet and I wanted to get them up. Their sales rep was good at his job and very helpful. Their delivery crew arrived on time and were professional. They hauled it right in and set it up. It's a very high-quality chair.

Overall great service was provided. One item came damaged, it was replaced completely. Delivery men were knowledgeable, courteous, and timely.

Very quick and easy to purchase couch and was done way ahead of schedule and delivery people were great and I don't know how they got it through our new expensive door with no scratches! Will go back again when needing additional furniture!

Poor workmanship. Not at all up to La-Z-Boy stands. No lumbar support, chairs squeaked from poor spring work. La-Z-Boy would not take them back to factory and remake them. All they'd do is refund my money. It was part of their policy. Lousy policy La-Z-Boy. Now we don't have any chairs.

Spoke to several salesmen, first one gave me all the information I needed about craftsmanship, warranty, etc., and the second salesmen sold me the chair when I came back. Both were friendly and charming. I have no complaints.

Not a word I usually use to describe furniture, but I fell in love with this chair the moment I sat in it!!!

We are extremely pleased with the service we received at the Manchester La-Z-Boy store. After visiting a number of other stores with no success of availability for what we needed...our last stop was at the La-Z-Boy store. We found the perfect power recliner for my husband who was starting a very aggressive chemotherapy the following week. They made sure we received the chair and had it set up and tested before he started his therapy. That chair has been a blessing to him and me. He loves it! Thank you everyone at La-Z-Boy!!

Several months ago we purchased a sleeper/sofa from the La-Z-Boy store in Stuart, Florida. The store manager and salesperson told us it had a queen size bed when opened up. Normal queen size length is supposed to be 80" long. Our sofa is only 72" which makes it almost impossible to have a guest who is over 6 ft tall which one of our friends is. This was a misrepresentation and now makes it almost impossible to have certain guests since we have only one guest BR. Very disappointed at La-Z-Boy and will tell others about our experience.

Recliner is comfortable and fits my husband well. Reclining mechanism works smoothly. The only problem we see is that the glides attached to the bottom of the legs by the installer allow the recliner to move too easily on our wood floors. The result is that I have to constantly reposition the chair.

I've always liked the quality of my La-Z-Boy furniture -- I wouldn't buy it anywhere else. A couple of years back, I bought recliners with the little remotes on them. The old furniture was good but I have to change it up a little bit so I bought a table, a loveseat, and a rug. The sales rep was great, took care of everything and called me back. When I ordered the table, she let me know that I got to wait a while, as well as when it's ready to go. She updated me and did follow-ups. It was good service. We've remodeled the house and she came out and gave us some suggestions. We were going to paint one wall and she suggested to put the paint on the other wall and that was good. Delivery was great too. However my recliner's broke and I'm still waiting for it to get fixed. They mailed the parts to my house and we called the tech if he could come down to install them. I got the parts and they're supposed to be calling me.

Great service... great furniture so far, only had it for 3 months.

We were very impressed with Joann **, her courteousness, her level of product knowledge, the quality of La-Z-Boy products, selection of colors and materials, plus the numerous configuration options to suit the room size. We are very happy with her and La-Z-Boy and would definitely go back again!!!

The purchase of a chair was handled in a friendly and professional manner. I had an issue of an additional part for the chair after it was installed. The service supervisor came out and installed the part at a very reasonable price. I would recommend the Elk Grove store to everyone.

We shopped many stores and none had the size/style of loveseat that I wanted to buy. La-Z-Boy had the classic look that we wanted and we were able to buy the floor sample and have it delivered w/in a day.

We did the furniture in the basement and we put them in the sun room. It was time for something new to sit on so we bought sofa and recliners from La-Z-Boy. We've bought a few different pieces throughout the years but this is the first sofa we bought. I picked a couple of fabrics that weren't available after we had chosen them and their sales representatives were very good about getting back to us in a timely fashion and helping us to find something different. Overall, they're very good sales-wise, delivery and quality of the furniture. We like it and we're very satisfied.

I dealt with Sheila ** and she was a wealth of information for me, and I will deal with her from now on. I have a health condition that requires me to keep my feet elevated when sitting, Sheila showed me what was available. I then went and got a prescription from my doctor. Revenue Canada told me that with a prescription I will be able to claim the chair on my income tax as a deduction. I went back to Sheila and ordered the chair (Pinnacle luxury power lift) and I'm happy to say it is comfortably helping me manage my health.

Very happy with the services.

Delivery not yet made - was special order.

We had a great experience with La-Z-Boy and would definitely go back when we are in need of new furniture. We love the sofa and chair we received plus the additional help from the room designer who came to our house to help us decide on colors not only for the furniture but for my walls. She really brought the room together and there was no extra charge for her doing this. I have told many people about my experience and hope they will all try La-Z-Boy in the future.

I have always received excellent service at the Little Rock Arkansas store. I have nothing but praise for all of the employees I have interacted with. My salesperson John has always been extremely helpful and honest.

Great staff. Love our new chair!

I came in to purchase a rocker/recliner and was greeted by your sales assoc. Magda. I am a big guy, so she showed me some of your larger chairs. But they were a bit more than I had intended on spending. As I was leaving I decided to try the Jasper again and felt it would meet my needs. After a week or so I saw it advertised in your circular for a lesser price. I called the Manager Carolyn and her thoroughness really impressed me. Thank you for my chair and refund of the price difference. Because of Carolyn I will buy from her store again.

We've had La-Z-Boy furniture in our home for about 20 years and we've needed new furniture recently so we went to the La-Z-Boy store looking for something specific. We picked something out and when we found that the store had what we wanted, the staff was very helpful and were able to direct us to what we were looking for. The delivery crew knew what they were doing and they were effective and professional. They made sure it was where we wanted it to be. We think it's a good quality sectional and we like it. It was all a very smooth, straightforward experience with La-Z-Boy.

Very pleased with the service we received from start to finish. We were extremely happy with the living room that Destiny ** at La-Z-Boy Furniture in Annapolis, Maryland designed for our home. Destiny got to know us and asked us about what we wanted. We told Destiny about some items that we wanted featured in the room. Destiny put together an attractive, comfortable and functional design. Destiny even made recommendations for paint colors as well as window treatments for the room, which we implemented. We love our new room and spend more time in there! We have received numerous compliments on our living room. Destiny even came out to oversee the delivery! The delivery team were professional and showed great respect for our home. I would highly recommend Destiny and the La-Z-Boy Furniture team in Annapolis, Maryland!

We’re looking for something for comfort, and our current chairs were getting old, so we purchased a recliner from La-Z-Boy. It was our first La-Z-Boy purchase and their sales rep was very helpful in trying to ascertain what we needed. She made sure that we only got what we wanted. She helped us with the selections, the fabric, and the fabric protection program that they have. She described the way the furniture was made, took us around so that we could try different chairs, and made sure that we were very comfortable. She was great. She scheduled the delivery of our furniture and the delivery team were awesome. I’m also very pleased with the quality of the recliner. I’ve already recommended them.

My experience at the store was great. My dissatisfaction comes with the La-Z-Boy recliner I bought. I have had 6 or 8 La-Z-Boy recliners in the past but this is the most uncomfortable recliner I have ever had. The leather recliner before this one was great.

I had a very pleasant and helpful experience when I visited the Milford store. All my questions were answered to my satisfaction. I purchased a Dexter burgundy leather sofa. I was very pleased with prompt delivery. Your sales staff were very efficient. Thank you.

The chair is wonderful. I bought it as a gift for my husband. The leather and overall quality is superior. The delivery people were on time, set up the chair and it is an excellent addition to our family room. I bought the chair at the Santa Rosa store and felt the sales person was not very responsive to questions nor was she very helpful. I pretty much chose the chair, paid and walked out.

We are loving it! Great addition to our bedroom!

It used to easy to get a part for your La-Z-Boy Boy Recliner. Not so anymore. I tried to get a part thru the dealership that I purchased my recliner from. They have no record of my purchase. I've bought 4 La-Z-Boy Recliners there??? I tried to call the old 800 number and order my part. They said that I needed to get it from where I purchased the chair. Hum. I guess you can give a Lifetime Warranty because it takes a lifetime to get it fixed. After waiting for the part for over 3 months, the dealer now says that they are trying to order my part. Just let us La-Z-Boy customers call the factory and order our own parts. Please.

I was shopping at the Langley store with the help from sales representative Chelsea, she help me find exactly what I was looking for. She help me pick the fabric and style and I am very happy with both the product and service. I would recommend my friends to shop here.

Our salesperson (Russell **) gets a Gold Star. So nice to work with someone that was not pushy and trying to sell us something that we didn't want. Putting up with a women (me) that wasn't sure what she wanted but yet had a picture in her head. We have had family and friends compliment us on our purchase. It looks wonderful, feels good to sit on. Can't wait to return and buy the end table to match the coffee table.

We wanted to configure the size and shape of the furniture that we needed so we went to La-Z-Boy to buy a sectional and an ottoman. It's a little bit expensive but we knew when we customized it that we were going to be paying a little bit more than the usual items found right in the showroom. And so far, I’m very pleased with the quality. The sales representatives at the gallery were all very nice, helpful, and knowledgeable. The delivery team was the same and they were very professional, on time, and efficient. Everything was great.

I highly recommend purchasing all your furniture from La-Z-Boy. You will only find truly quality products with exceptional warranty backing and outstanding customer service at La-Z-Boy. Not only am I speaking from my own experience, I am also representing my mother's, brother's and son's households. I guarantee you will love the products and staffing of La-Z-Boy.

We were most pleased with the salespeople and the treatment we received. Most specifically we were impressed by store manager Barb **. We had a few problems (all mine) with our selections after placing orders. When we changed our minds re: style, fabric and color Mrs. ** treated us like we were family members and assured us that our problems could be easily resolved and they were. We are very pleased customers.

The sales rep at my La-Z-Boy store was very attentive, not pushy and helped me understand the way to lower the footrest. Something that I forgot and hated the noise my chair made when lowering the footrest. Went on-line and found a "how-to" video and now I'm happy again. :)

We were able to purchase exactly what we wanted in the fabric we wanted and it was delivered when promised. The only complaint I have is that the reclining mechanism we prefer is being phased out.

Everything was just fine until the chairs arrived, at different dates. The arms on the chairs where folded in different spots and makes it very uncomfortable to lean on. One receives a numbing feeling in their hands and arms. They are arriving today January 25 to change the arms. Hopefully this works out well.

Sad excuse for a warranty plan, paid double for this La-Z-Boy loveseat (because of the La-Z-Boy name) and in 2 years one side has collapsed. "Sorry that isn't under warranty and it will cost you 109 just to have someone look at it." Sure glad I listened to the salesperson on a lifetime warranty.

Great experience with sales and delivery people. Love the furniture. The store has raised prices so much since we bought our sectional that we probably would not buy from them again.

Overall very satisfied with the service & quality of furniture at La-Z-Boy. Our sales associates were very helpful putting a room collection together for us. They were very informative. To date we have received our couch & loveseat that has already improved the look in our home. The service we received on delivery was outstanding. Only disappointment to date was price, especially on the floor model. Would have been nice to see a better discount.

I like the quality and feel of the rocker recliner but when laying back in the recliner it tips to the point that the feet are elevated above the head. This is excessive, uncomfortable and appears to be a design flaw.

I had a very pleasant experience. Salesman was friendly and knowledgeable and helped me find what I was looking for. I ordered a custom chair and it was delivered in the time frame they had quoted.

The purchase was stress free. No pressure. The pickup was professional and available very quick. This is my first time dealing with La-Z-Boy store & I would definitely continue. The sales person within store was right to the point and easy to work with.

Planning to replace our old/very large leather sofa & loveseat. I found exactly what I had been looking for, price was right (sale even), no interest financing, and the lady who helped me knew the products & made great suggestions. So happy with sofa and custom fabric matching recliners. So very pleased.

I love my new La-Z-Boy leather recliner. Furthermore, my salesman at the store where I purchased my recliner and the gentleman at the place I picked it up (Conway, AR) were wonderful. La-Z-Boy is the only chair I buy or have bought for the past 30 years.

Prompt greeting, easy to locate chair we wanted. Too much confusion arriving at price (which we considered high, but the chair was what we wanted). Floor sample and price shown was for leather covering - the differential for fabric (which we wanted) was minuscule despite all sorts of signage about tremendous discounts, etc. We eventually settled on the one chair in stock which brought the price down a bit more (fabric was not our preference but turned out ok). The checkout and payment to complete transaction took much too long.

I love my chair. It is very comfortable and still looks like the day I got it. It is also very pet-friendly. I have 2 dogs and the furniture shows no wear on it. I also have a La-Z-Boy reclining couch that I have had for several years and that has held up well also. I highly recommend this furniture.

Received my recliner after waiting for 6 weeks but unfortunately the power mechanism was put in wrong so now waiting for them to come fix it which is super disappointing. The wait is always too long when ordering from them.

We recently purchased a sofa, love seat and recliner from La-Z-Boy. Their sales representative was really nice and their delivery team was awesome. However, I had a little issue. They were having a sale so we went there and I asked the sales representative if the price there was lowest they could offer in which she said yes and that they couldn't go any lower. Then my husband and I went to Raymour & Flanigan across the street. They had the same La-Z-Boy set cheaper than what La-Z-Boy was offering it for. I called her the next day and asked why can't they offer a lower price when the store across the street was offering a bigger discount. Then she said, "Well we can match that price."

Our sectional came in and we had to call for service less than an hour after it was delivered. The left arm recliner had the foot rest mounted incorrectly and it will not raise unless you grab it from the bottom with your hands. The right arm recliner had a crooked and wobbly back. The repairman immediately ordered new ones to be remade and delivered and it has been more than a month and we are still waiting. We purchased La-Z-Boy brand based on prior experience with your product and hoped that it was going to last us for the next 20 years. We are quite disappointed that it didn't last 20 minutes and hope that the replacements that come are built to your standards and ours.

We have a 20-year old furniture that needs to go, so we purchased a very nice loveseat from La-Z-Boy. We dealt with Matt at the Cary location and he was wonderful. We went there right around New Year’s Eve, and he showed us a Maverick couch that has the reclining ends on it. We really liked it but we didn’t get home in time to make measurements and call him back before the sale expired. We went back a week later, and we got a better deal because there was another sale on. We dealt with Matt once again. He was really great, and he made all the arrangements. The delivery guys were awesome. They called me the day before telling me the timeframe of the delivery, second call on the day itself for the time that it was going to be delivered, and another call 30 minutes before they arrived just like they said. I really appreciate the calls they made before the furniture was delivered and the way their staff handled it.

Well, I still am not happy with the over-priced inferior product that has a bad odor, is poorly constructed with sharp edges of of the frame with thin to no padding on sections of the arms, and poorly fitted cushions.

If you are looking for smaller condo sized furniture, La-Z-Boy Galleries is the place to shop. Not only do they carry a variety of sofa and chair sizes, but you also have a great choice of materials and patterns to choose from. Their furniture is good quality and last a lifetime. We purchased furniture for many of our homes and had no reason to not do the same when looking for furniture for our condo.

Purchased living room set in 2012. Very pleased with all pieces. Will shop @ La-Z-Boy for future furniture.

On time delivery, great helpful delivery men. Wonderful product, and the great thing is made in America. Salesman was very patient and knowledgeable. Will definitely buy another La-Z-Boy product in the future. Very very pleased.

Madison Swivel Glider. This is a very comfortable & attractive chair. I bought it to go with the Kennedy sofa I had purchased over a year ago. Now my living room looks complete!

Salesperson was excellent as was the sale. Chairs were delivered on the date promised. We had a great experience as we have had in the past.

I have nothing but good things to say about my experience with La-Z-Boy. I went in looking for a sofa for my apartment (first time furniture buyer) and I didn't know what to expect, but the sales staff were very nice and accommodating, and were great at helping me determine the size and materials that would work best for me. They also delivered my couch in a friendly and professional manner. I've now had my couch for a month and I'm so happy with it. All in all, I have nothing but good things to say.

We are pleased with the new couch and with the service we received from Globe Furniture in Chillicothe, Ohio.

Our first purchase with La-Z-Boy was years ago, but recently, we made another purchase with them for a sofa, chairs, recliner and accessories because we bought a new condo. We spent more than $5,000. Their sales rep, Sylvia, was wonderful. We later had two different deliveries and the first team delivered the sofa and the recliner. They did a great job and they get an A. They were very nice, polite and patient. We wish that we could have that experience every time.

Great value for an in-stock chair. Delivery was awesome - on time and courteous delivery staff. Would highly recommend looking for a recliner at La-Z-Boy!!

Salesman very knowledgeable, very nice.

The leather recliner we ordered from La-Z-Boy in October arrived after Thanksgiving, but in plenty of time for Christmas. My son and grandson from Portland, OR shared the holidays with us and loved the chair. My husband is very happy with "his new chair" and loves to relax near the fireplace on cold winter evenings.