La-Z-Boy Furniture Galleries Reviews

Our son was going to college, and we gave him our furniture for his apartment. So my wife and I went out and bought new furniture from La-Z-Boy, and we love them. The sales representative was wonderful, and the quality of the sofa, ottoman and chair that we bought is very good.

Bought furniture with expectations of high quality but within week seat memory foam was soft in one seat. Called store & they transfer to 800 support. I was on wait mode for 40 minutes & I hung up without any conversation. I paid 1000 extra (600 for memory foam & 400 more than competition). I was really disappointed in my first experience at this buy. I got call from your customer service team & they are scheduled to come on 11th.

Posted price does not include delivery charge which is always added because all furniture has to be delivered from some warehouse. Price stickers should clearly state cost of delivery, otherwise it is a surprise when you go to check out. If the recliner had not been on sale I might not have bought it because of the added hidden charge.

NEVER, NEVER, NEVER AGAIN would I ever order from this company. Horrible service. We ordered a sectional mid August and still have not received our entire order. Spoke to the store Manager (**) where I purchased from at 7035 smith corners Blvd in Charlotte and he does not seem to care about the matter since they already made the sale. He was suppose to call me back after I called him twice yesterday. I am still waiting on that call. No followup, poor customer service and no accountability is what you will get if you buy from them.

I had purchased from La-Z-Boy about 13 years ago and when we're putting new flooring in and out, we decided it's time to get some new furniture. We went in on a Friday night, talked with a gentleman, and purchased a couch and chair. Unfortunately the couch that we wanted which my wife had seen online wasn't in the store. It was the one that the gentleman said everybody likes and I'm still waiting to hear from La-Z-Boy to let me know when the furniture will be ready. They said it could take up to six weeks so I'm a little nervous. But other than that, everything went well.

I had a good experience with La-Z-Boy. They're all I have in my house for about 30 years now. That’s how well I like them. They stand behind things and I know that if I have problems, it could be taken care of. The couch, the loveseat, and a couple of chairs were a little outdated as I’ve had them for 20 years and I decided I’m gonna have a new set so recently, I purchased two recliners, a glider chair, and a sleeper sofa from them. The sales reps were very good. I can’t complain a bit. They went out of their way to help me. They are terrific.

I will never, ever, ever buy from La-Z-Boy again. Chairs are expensive and made poorly. We bought two manual recliners and they are so difficult to operate that I have put my shoulder out in trying to do so. I did not have this problem with showroom models. We were told we had to readjust the fabric every time we sit down by pushing it forward in order for the locking mechanism to work... quite a feat while maneuvering the handle at the same time. They said eventually the fabric would stretch out so that it would become easier. I wonder if that will happen before I damage my shoulder permanently. And no I am not a complainer or fussy consumer by nature.

Joey ** as my salesperson. He took into consideration my back and knee surgery, and directed me to the best sofa recliners for my issues. Thank you for employing such a wonderful man.

The sales associates and manager were a great help in guiding me through the process. Delivery was on time and my sofas were even nicer than I expected. Value for the quality is better than competitors. Wonderful custom choices and fabrics. It's been 5 months and I haven't had one regret. The sofas are top quality, comfortable, and look beautiful. I bought on a holiday sale weekend and got a good discount.

I bought a loveseat, couch, and recliner from La-Z-Boy and their sales reps are really helpful. We moved around furniture in the store to make sure that the things that we wanted were going to work together and match. The people that did the delivery were friendly and courteous. They were a little bit early, which was fine. They helped me put new footing on the bottom so that it wouldn’t scratch my brand new hardwood floors. They were great about being patient while I got that taken cared of.

Browsing through a La-Z-Boy Store is like a stress management session... very relaxing. And the relaxation can continue if you purchase an item that suits your needs. It's also nice to see what's new and comfortable!!

Went to the La-z-boy just to look around. We thought there was no way they would have a sectional couch in our budget. After looking through the store and talking with one of there reps, we decided to get a couch and love seat instead of a sectional. We got the couch in the RENEW leather, and have never had a problem or complaint about it. I recommend la-z-boy to everybody. You don't need to be a billionaire to own their furniture.

We had definite things we wanted in mind when we went to La-Z-Boy. We went in looking for a specific model chair, but the rep noticed that we might wanna buy a different model. He was very helpful in demonstrating and finding the chair that he thought we would like. He guided us to a different chair with a different fabric which was very pleasing. He took a lot of time with us and ended up engaging a couple of other salespeople as well. They started helping us to find stuff that matched what we were going for decoratively. We bought some wall art as well and we have been back since then to buy some more stuff to finish decorating the room. We got very good attention from the staff on both times that we went in. They were nice to work with. La-Z-Boy's about 25 miles from where we live but we made an effort and went back to flesh out our collection.

I just retired from the military and I gave away all my old stuff because it was pretty beat up. I got a friend who has La-Z-Boy products and I always liked his couch, so bought it myself. I went in initially on a fact-finding mission. The lady who helped me at that time pointed me around and she was pretty knowledgeable. Then when I went in again, there was a guy who was phenomenal and I bought everything then because he was even more educated. I didn’t necessarily have to buy the stuff then because I just retired and I’m waiting on closing on my house, but they told me that I could defer the delivery and just call them. They only need two to three days to schedule delivery and get it there, and they said they could keep it in their warehouse up to 90 days which was wonderful. The only complaint that I’ve had is they’re a little bit higher on price, but I have to pay a higher price to get better quality.

We moved then we shopped at a lot of places and eventually went back at La-Z-Boy for what we were looking for. All went very well with the purchase and the salespeople were wonderful, helpful, and very nice to deal with. I had surgery about the time it was delivered so when I got back I've noticed that the fabric on the recliner is puckered in places. It's not that I'm not happy with it, but I'm not sure what to do about it now. The cost of the product in relation to quality is comparable with what we found elsewhere.

We got new floors when we remodeled our house. We've had our furniture for a long time and so we decided to get new ones. The La-Z-Boy sales rep Carol Ann came out to the house and did a lot of neat stuff that were unexpected. She also answered everything very nicely and I would highly recommend anybody to her. My parents were looking for some new chairs and I told them to go see her. Also, the delivery guys called right before they came and said they were running half an hour early, which was fine. They were very helpful, too. The quality of our furniture is great and it's definitely worth the cost. We're very happy with it.

We have 5 recliners and one super long sofa. That should tell you how much we like La-Z-Boy furniture. We've always had good luck and courteous help from all of the employees we dealt with. Would buy more in the future.

Because of a mess up with the ordering of the chair I purchased, I still do not have my order after 8 weeks of waiting. I am very unhappy with the whole experience and will not purchase anything else from La-Z-Boy.

I wanted to share my wonderful experience concerning my beautiful, comfortable furniture. The Briggs sofa with recliners on each end is what my husband and I love. One for him and one for myself. My chair recliner is very awesome. The colors will go with anything in my living room. I would highly recommend La-Z-Boy furniture to anyone interested in buying furniture. Also the bench I bought can also be used for a coffee table or a place for my grandchildren to use as a desk for homework or coloring activities. I would definitely buy La-Z-Boy furniture again.

Incredibly easy to deal with both the sales and support staff. Delivery was a dream. In and out in ten minutes including the removal of my old piece. Everyone was pleasant to deal with. Would certainly buy from them again.

We absolutely love your Centennial location. Pete, the manager, knows our names and is always there with a smile and "hello". He is always super helpful and nice. However, the main reason we love this store is Nancy!! She is an amazing designer. She helped us start the decorating process on our home in 2013. She truly listens and takes what you tell her to heart. Her choices are always on target and we love them.

2 years ago I bought a La-Z-Boy leather sofa. It has been slowly flaking. I was not aware it was recycled leather... Because the leather has only has a 1 year warranty the are not interested in helping me. I bought this sofa on sale for close to $1,300. They act heartless. I am very disappointed and feel like I wasted a lot of money for nothing.

I've purchased two OTHER recliners in five years and what a disappointment with comfort. I've owned my La-Z-Boy recliner and feels just as comfortable as the day I bought it. My next purchase will only be La-Z-Boy furniture.

I've had La-Z-Boy in my home for a long time and recently, I purchased a lift chair and an ottoman from them. I needed a lift chair that was bigger for my husband and La-Z-Boy had it. Though they haven't delivered the furniture yet, it's decent.

One thing I used to hate was when I walked in a furniture store, I couldn't even get five feet without five people being on top of me. In fact, Flanigan’s was like that a while ago the last time I was in. I understand that if I'm in there for something specific. But they still followed me around even if I just want to browse around. At La-Z-Boy, they do not do that. Their sales rep was courteous and knowledgeable, and there was nothing he couldn’t answer. The cost of their furniture is a little high but the quality is very good and everything was perfect. In fact, I've had them for 15 years, but I just needed new furniture now because my dogs scratched the heck out of our chairs.

I feel you have the right combination for assisting customers. I never feel like someone is standing behind me, but when I need help they are there. I have bought La-Z-Boy for years. It always lasts for a long time.

We bought our new couch/recliner from the La-Z-Boy in Canton, Mi. approx 5 mo ago. There are 2 adults in our house & we hardly sit on the couch, the material is pilling and we are extremely disappointed in this La-Z-Boy product. The customer service person said basically "Oh well, some materials just pill." I said "I wish I would have known this as I would have picked another material." She said the sales associates do not know which ones pill. It looks terrible and it is not even paid for yet. So sick about this as it was a big decision to buy new furniture and felt La-Z-Boy stood behind their products. I wish I had read the reviews first. I will be calling Channel 7 Call for Action and explain this situation to them. Perhaps they can get me some help, they have helped on other situations tremendously and this would give La-Z-Boy negative press. I am sorry to do this but feel I have no recourse.

We purchased a brown leather recliner chair in 2015. Recently we noticed that although there are no tears in the leather, the finish on the arms has completely worn off. We are worried, that the next thing to happen will be a tear. We have tried contacting your company and were told someone would get back to us. So far we have heard nothing. This chair cost $1200 and we do expect to hear from you soon. Please don't disappoint.

We're very, very fond of La-Z-Boy. This is our second large purchase of their products. We like it that it's made in America. It's an excellent product, very comfortable and very well made. There's a lot of cheap, cheap furniture out there, and we feel like we are avoiding that trap that they now have in these furniture stores. A lot of the stuff doesn't hold up once a person plops down into it a hundred times, there's a big hole in them because they're not framed well or they're just not made up to the standards that we used to make in this country years ago, but I think La-Z-Boy has maintained good standards. Anything that's American-made, people find that appealing. I'd rather pay a few hundred dollars more for something that's produced here if I can. I do think we have higher standards here.

I have purchased furniture from several other stores, but I still own my first sofa and table that I purchased over 15 years ago from La-Z-Boy. La-Z-Boy furniture last longer and is very well built. I purchased my sofa and chairs in Michigan. My son recently purchased the same sofa and a loveseat in Washington State. As long as there are La-Z-Boy furniture stores I will be one of their loyal customers.

We bought a sofa and two recliners. We love them. They are so comfortable and I sleep in mine almost every night. Larry's is a lift chair and it is so much safer for him to get out of. The color is perfect in our living room. I would recommend La-Z-Boy Furniture to everyone. The customer service is excellent. The salesperson still calls to see if she can be of any service to us.

I have been interested in purchasing a set called Rave. I noticed a "Black Friday" sale & finance promotion online. I left work early, picked up my spouse, and drove 45 mins to Attleboro. Store was understaffed for the promotion and number of clients in store. We wandered around for approx. 20 mins and could not find the set in store. No one greeted or acknowledged us. I finally walked up to a staff member waiting for a client to fill out credit app on kiosk.

My new rocker-recliner was delivered today, and not only does it look great in my room, it is as comfortable as I had hoped. What I may even be more pleased with, though, is the absolutely great service I received from everyone I dealt with at La-Z-Boy. Never did I deal with, "I'm sorry, your salesperson isn't available, I'll leave a message for them." Instead, everyone I dealt with was able to take control of my questions, and help me as needed. Overall, an enjoyable, easy buying experience leading to a great purchase.

I bought my couch 18 months ago, if that and there are mechanical issues. I was told when I made the purchase lifetime warranty on that and to call and it would be fixed no problem. That is the main reason I went with La-Z-Boy over other manufacturers. I called and was told that only parts are covered and that there is a $75 trip charge, $150 per hour (including time if they have to go pick up a part) to get the issues fixed. Seriously??? Needless to say I will not be paying to have this defective couch fixed, not when I was told it would be covered if I ever had any problems. I also will NEVER purchase from La-Z-Boy again!! I am beyond sick of being lied to when I make a purchase.

Looked great in showroom. Got it delivered and it has an odor of being in a musty, dusty area for some time. The material has yet to lay right and actually looks like it doesn't fit at all around the bottom of the sofa and matching chair. We have had La-Z-Boy in the past and still have it today. 20 year old and looks almost new. Better quality than our new. Not at all happy with the service or looks of new furniture.

The sales person we worked with couldn't have been nicer. She took her time, showed us many different options and was quite patient as we kept going back to some options various times. The two delivery men were fabulous. They were very careful to not bump or damage anything and we couldn't believe how quickly they had it in the house and assembled. This was our second purchase from La-Z-Boy, and won't be our last.

Products fall apart - frame on couch broke after 4 years of use. Foot rest broke in half on one side of couch, cushions on couch no longer cushion. Chair: Have had to replace hydronic mechanism, have had to replace plastic pieces, cushions no longer cushion. Parts on mechanism still under warranty, ok, good thing I can fiddle around with this thing, frame on the other hand is broken and out of warranty, thus will be throwing out this garbage before long and purchasing from another decent manufacturer.

Furniture delivered broken - store refused to correct to our satisfaction. Store rep - Joanna is rude - said we are not only customer, and they will get to us when they get to us. Designer guaranteed she would be here for delivery - not here and furniture not set up correctly. We want junk picked up immediately and full refund issued. WORST product and service EVER from a retailer. And one with low stock value. Would think customer satisfaction would be priority, but we found out it is not.

I purchased a 2 recliners back in July. Upon pickup, they only had damaged goods. We agreed to take them with an agreement that new parts would be delivered. Upon calling the service department a few weeks later, they said we would have to wait 6 weeks. 3 months later, there has been no contact. I have gone furniture shopping lately and have found other recliners at a much cheaper price. Do not pay for a name brand that does not believe in customer service. The return time has now elapsed and am stuck with damaged chairs and no customer service. Heads up. If you want quality, find a place that is able to keep track of their information and repairs.

I bought a new sofa for my smaller space. I was very pleased with the sales service and post-sales service. The dust cover underneath the sofa was ripped and a very efficient repair person resolved the issue. Overall, very satisfied.

Our experience at the Chico store was pleasurable... greeted and served by Catherine we felt she listened to what we said. She only showed us those items we requested and gave us all the options on those... no high pressure to purchase what we did not want. We waited some time as they built our sofa/loveseat but are so pleased with the final product.

Could not get through to Customer Care. Took 3 months to get through by phone. Found animal poop plus broken strap under cushions. When finally got through to CC they said they couldn't help me. I was on my own. Do NOT buy from them. They don't CARE about their customers once they get their money!!! Check ALL furniture you've bought from them. Don't buy more until they clean up their act with better customer support.

It has been 15 weeks since we ordered our furniture from La-Z-Boy; a nice sectional and 2 Ferguson chairs. When it was delivered the first time 7 weeks after the initial order, the arm of the chaise was on the wrong side. So they left the sofa part and took the chaise away promising us that the dye lots are strictly control and the new chaise would match perfectly. So 6 weeks later in comes the chaise a shade lighter than the rest of the couch. Back it went with a promise to make the entire set over again.

Ordered 2 leather recliners. Delivery was confirmed, never showed. Called to see what the deal was. Set up delivery again, they canceled in again. Called again and were told that our furniture was in North Carolina and sold to someone else.

Customers do not matter to La-Z-Boy! I will never ever purchase or recommend their product. Wish I could get a refund and they can happily have this uncomfortable and overpriced crap back. "Amicable resolution" from them is sorry for inconvenience!

Took my senior Mother in to purchase 2 recliners. Due to her neuropathy she has difficulty walking and getting out of chairs. Shortly after her purchase, she fell and required a lift chair. Though we had ordered two regular recliners which had not yet been delivered, but were both paid for, the Phoenix OR store allowed us to exchange one of the chairs for a "lift" recliner. No questions asked.

I wanted something different for a change and we bought a new sofa from Havertys. I got a style that I really wanted but after sitting on it for about a year and a half, my husband and I both decided it wasn't comfortable at all. So we went to the La-Z-Boy store knowing that we would find something there because we have had a reclining sofa from them in the past. You can't go for style when it's the sofa that you sit on every night to watch TV. You have to go for what's absolutely comfortable and hope it's stylish as well. The delivery team was wonderful. I know they used an independent delivery company and these young men were absolutely so professional and really incredible customer service-wise.

I love my new couch and chair. The designer helped chose the chair matching pillows for the couch. Sal was great in explaining the contract with me and also helped with color choices for the couch. This is not my first shopping experience with you. Most of my furniture in my house is from you including my bedroom set, tables, den, and sunroom.The couch replaced my old La-Z-Boy couch.

I LOVE IT. That being said, the store people were super nice and super helpful. The delivery and set up went as smooth as could be. Only problem I had was the price, which I thought was a bit high. I am happy with my chair and only time will tell if my investment was worth it.

La-Z-Boy office chair model 44762 - I purchased the La-Z-Boy leather office chair from Office Depot at the beginning of the year. Within a week the plastic cover on the front legs ripped off when they caught the heal of my ankle and cut the back of my ankles up. I talked to Office Depot and they said there was nothing that could be done. I used duct tape (on a brand new chair) to protect my ankles. The last month or so I have been having issues with the balance of the seat and I thought that it was just a loose screw so I looked today. The bracket is broken. I am so disappointed in the design and the chair overall. At this point I am so done with La-Z-Boy and anything they make.

I cannot stress enough how "pressure free" our experience was. The salespeople did not attack you upon entering and you are free to walk around without a chaperone. The selection and quality of the furniture is impressive. Our salesman was friendly and helpful. We would definitely shop here again.

I went to the La-Z-Boy Furniture Gallery, in Roseville, at the suggestion of my interior decorator, to look at their 44" dining room table and a Kennedy sectional. A middle-aged sales representative, with long, dark hair, approached me and, at first, was friendly and helpful. For some unknown reason, when I mentioned that I was working with a decorator in Davis, the sales rep closed the catalog we were looking through, stood up and walked away. I stood there, dumbfounded, as I watched her move across the room. My decorator had specifically sent me to La-Z-Boy for two specific items. I was there to spend money!

This was the fifth recliner I have purchased from La-Z-Boy. I love the rocker-recliners! The sales staff were excellent; directed me to the style I had described; reviewed colors, then said that the one I wanted was in stock! I took it home with me. I respect this company so much for being a true American company with highest quality.

I ordered a couch and recliner from La-Z-Boy in Setauket because I wanted a product made in America. The couch is fine, but the recliner has a defective seam on the seat that is very obvious. I called the next day and spoke to several people in Setauket, spoke to people in the main office on Long Island and got no satisfaction, even though I sent pictures. I put in a dispute with American Express which went nowhere because I signed when the recliner was delivered, which I don't deny. However, I am extremely unhappy with the treatment I received and with the condition of the recliner. I will NEVER order from La-Z-Boy again, and will tell everyone I come into contact with that the company does not stand behind its products. I will have to buy a cover so that I don't have to look at it. I'm sure you don't care about one individual but it says a lot about what's wrong with this country.

From in store experience to delivery was excellent service. Very helpful, respectful and knowledgeable about products. Is the first time I've seen delivery personnel care about and knowledge about the product and warranties. Thank you.

I absolutely love my love seat and our buying experience was super easy and enjoyable. Our salesperson Manny ** was friendly, courteous and knowledgeable and helped us choose a fabric type that discourages our kitties who are loved as part of the family and NOT declawed from scratching. What a fabulous choice.

Our salesperson was very knowledgeable about which recliners would work for us and was patient as we tried out various styles to find what would suit us best. She also explained a financial option that is helpful for us.

This is my second LA-Z-BOY purchase (my first was a few months prior buying The Pinnacle recliner on "another" order/sales number). I always dreamed of buying LA-Z-BOY and with having Multiple Sclerosis and spinal cord injury/scarring, it makes it more comfortable to be able to sit, rock and recline in my two chairs. My new La-Z-Boy table accents the rest of my decor too. Sylvia was extremely helpful, knowledgeable and personable. Thank you Sylvia so much! The delivery gentlemen were courteous, knowledgeable and friendly too! My experience has been a great one from start to finish. I see myself as a future La-Z-Boy customer! Thank you to everyone.

My husband and I bought a small leather recliner in July of 2016. It is now October and we have yet to see our purchase. While we realize that the chair is considered a "special order" due to the leather versus cloth covering, 3 months (and counting) seems an extreme delay. We own several La-Z-Boy pieces and have been loyal to the brand for 2 decades; however, this experience, coupled with minimal communication from the sales staff regarding status updates, has made us rethink future purchases with La-Z-Boy.

We've had our old furniture for a decade so it kind of evolved and we were looking for one recliner for me. We started talking and ended up buying an Ottoman, a recliner, a sofa, chairs and pillows from La-Z-Boy. The store manager was great. He was laid back, didn't pressure us and gave us our options. They also offered free interior design help which was something we always wanted to get but never did. The sales help was awesome and the process was somewhat enjoyable. That's what really pulled us in, the customer service. During delivery, my wife pointed out a couple of things that needed to be fixed and they're going to take care of it. The products are comfortable and they look good.

Great experience! Store staff was responsive, knowledgeable, and courteous. Helped out navigating all the choices of fabric and options. Delivery was ahead of schedule and was given enough notice and choices of time and date. Delivery crew was fast and efficient and chairs were as ordered and set up quickly.

Our sales associate, Ron **, went above and beyond to help me choose the right sofa bed in my price range. I was very impressed with his knowledge of the products as well as his sensitivity to my needs. I was very pleased and will return to the store first when I have another furniture need.

I'm extremely disappointed in the quality of my La-Z-Boy furniture I bought 3 years ago for $3,000. Last year I noticed the seams on the arms of my recliner were starting to peel. At that time I had the furniture for 2 years. I called La-Z-Boy customer service and they told me if I did not buy a protection plan they could not help me. After reading other reviews even if I did buy a protection plan they will not cover tears and peels. Now 1 year later my recliner is worse and my couch is starting to peel and tear. I bought furniture 10 years ago from Bob's Discount for much less and it is in better shape than my La-Z-Boy furniture. I highly recommend shopping at other furniture stores before buying from La-Z-Boy. It is very expensive furniture and extremely poor quality. I will definitely look at other options before shopping with La-Z-Boy again.

We purchased a recliner loveseat with console. Although expensive, we feel we got value for the money. We got a good sale price and zero percent financing for a year. My only complaint is you do not sell slipcovers for them. We have looked everywhere and had no luck finding one. We feel for such an investment, we would like to have that extra layer of protection on it, and protect from our pets as they love to lie on it too.

Went into La-Z-Boy with my mother in law to purchase 2 small recliners for her new apartment. I had never been in the store, and was quite surprised with the variety and selection! The gentleman who helped us could not have been nicer or more patient! Great experience???

I apologize that I don't have my order number handy. My experience with my purchase was 5 star from start to finish. The sales rep was knowledgeable and attentive. The chair was delivered on time by a superb delivery staff. I would recommend.

I've had La-Z-Boy in my home for ten years. I got a loveseat and a recliner that's a smaller sized one for the room it's in. It's great for a woman and I love it but it only lasted nine years. I think it would have lasted longer but it was a floor sample. I even noticed when I bought it at the store that there were kids jumping in and out of it and sitting back. Nobody said anything to them because they didn't want to upset the parents. So I knew that I was buying something that had been used quite a bit even though it still had all the tags on the back of it. But it's such a good product that stood up so long so when it needed replacement I went back and purchased another very similar recliner. This time I had a much better experience going to La-Z-Boy and purchasing from them. I'd recommend them to anybody and I have already.

I purchased a reclining chair with a floral fabric. When I purchased the chair I was shown a computerized image of what the chair would look like. The computerized image show the chair with the fabric matching uniformly on the chair. When I received the chair, the back cushion had a seam down the back of it. The fabric was split into and the pieces do not match and do not correspond with each other. It is unattractive and very noticeable. I purchased the chair. I was not told that there would be any difficulty matching the fabric. If I had been informed of this I would have chosen a solid fabric rather than a floral pattern. The store manager has refused to help me and has said that this is up to La-Z-Boy's standards. The chair cost over $2000. The quality of the product is poor and I am unhappy with the service. I will not purchase anything here again unless this issue is resolved.

I purchased furniture from the Canton, Michigan store in August. I was promised that the furniture would be delivered in 5-7 weeks. At 7 weeks, I had not received a call so I contacted the store and was told my pieces would be ready sometime in November. This puts my timeline at about 12 weeks. I gave a several thousand dollar deposit for this furniture, entered into an agreement which I have upheld, only to be strung along with broken promises for weeks. After several days of phone tag I was finally "allowed" to return to the store to change my fabric - the hold up for my order was the fabric I chose for my couch was now out of stock. My order sat for 7 weeks with zero contact to share this information with me and offer to choose a different fabric as the one I chose did not exist. I was then told they weren't sure if I was allowed to change my fabric, even though the fabric I chose wasn't available. What kind of customer service is that?

The sale and purchase of our sofa and chair all went very smooth. Great suggestions by Sylvia for fabric and colors and matching colors. Delivery was great as well with times and phone calls both with our 2 hour window as well 1/2 hour before arriving. Bringing the furniture in and having great suggestions and information provided by them as well for our new purchases. Smooth and great all the way around from beginning to end. Will definitely go back for future purchases.

I purchased a La-Z-Boy rocker recliner a few years back and have had to have springs under the seat cushion replaced 3 times already, at a cost of $50.00 for each visit, or a total of $150.00. This was the first time I purchased a La-Z-Boy recliner and must say I am not satisfied with the poor quality of this chair.

We had a good experience purchasing our last piece of furniture at the La-Z-Boy In Springfield, MO. Our salesperson Sonna was very thorough in making sure we got the piece to match our previous purchase. The La-Z-Boy brand is built very well.

I've had a La-Z-Boy furniture in my home for at least 10 years but it got a little chewed on around the edges by my dogs. It has a good quality and if the dogs hadn’t ripped out the edges, I could’ve used it for a few more years.

Purchased this chair from our local La-Z-Boy. After putting it in our home, sitting in it for 1/2 hour it caused back pain. With the lumbar support turned all the way down, you can feel the motor pressing into lower back. Technician said that is how it is supposed to be. He agreed that you could feel the motor pressing into your back. Called store and spoke to manager, who stated they could give me in store credit after I pay over $500 DOLLARS. So on purchasing a 1700 dollar chair I would have less than 1200 to spend. NO WAY is this fair.

I bought a La-Z-Boy recliner in January of last year. It started falling apart a couple months ago when I called La-Z-Boy. Today their repairman came and found the following: frame cracked, springs loose, apparently most of these parts are covered with cardboard which is cracked in numerous places, material is also coming apart at the seams. The repairman said it would cost more to repair in labor, than what the chair cost. His best idea was to find a good sale. I bought this chair at Smith Village who can verify date of purchase and order number. it seems La-Z-Boy makes many innuendos that are misleading.

I previously purchased La-Z-Boy products at a furniture store in Ohio and loved the comfort, quality and style of every piece I got. When I saw a La-Z-Boy gallery in MN, I knew I had to shop there. Their selection is outstanding as was the customer service. My sales associate couldn't have been better!!!

I was bothered by something. When choosing a recliner every time I would pick one and would pick the color it would be a different price than the tag. The tag price was only for the color on the floor?!? Which I thought was BS. So I ended up being charged almost $200 more for a recliner to get the color I wanted. Also this made the recliner, not a power one, the same cost as a full size sofa. I am still not happy about this, but I wasn't about to tell my 76 year old mother that I wasn't going to buy her a recliner to sit in.

BEWARE of La-Z-Boy products! Not what they used to be! Bought 2 chairs from La-Z-Boy... Leather recliners, as a retirement gift. BUT once they were delivered, PROBLEMS! One had to have interior refilled on back upon delivery... The other, from day one CREAKS! I complained and said the chair is defective. In the span of 5 months, (over 6 repairman visits) it has had the 2 bases replaced, springs replaced, swivel replaced, and now the repairman says that the leather upholstery to the back section has to be removed for a new back frame to be replaced, removing the leather upholstering in my house (2 hours work) and putting it back on on a new frame, to see if that will stop it from creaking and squeaking!

The furniture that we had when we originally bought our house was falling apart and very uncomfortable. We told ourselves if we were going to get something comfortable, we were going to go with the best. So we decided to go with La-Z-Boy. My partner also said that his father had a La-Z-Boy set that he bought 15 years ago, and it’s still going and comfortable. The delivery team who came in was very courteous and it went very well with them. Before they started to unload anything, my partner came in and verified everything that we had initially ordered. We checked everything to make sure it was working completely fine. I’m happy and comfortable with any area that I’m sitting at the furniture set. I’m very short so I can lie down and fit comfortably at the area where we have the corner and the non-power recliners, watching TV. And my son likes the right-arm power side. We all have our designated spots at the set.

The saleswoman who helped me was outstanding. I believe she was of Middle Eastern origin. She approached me when I entered the store, and guided me to the chairs that fit my needs. She arranged next-day delivery. She was very knowledgeable about all the chairs' features, extremely courteous and cordial. The store inventory was large, with many chairs to see and try. It was in Overland Park, KS.

Sales & Customer Service team was wonderful - rated 5 out of 5. However couch and chair and a half are soooo uncomfortable. No one wants to sit in them. I think it is the lack of arms. I put pillows on end but same problem. I would rate couch & chair design a 1 out of 5. Leather is beautiful tho.

This past August my husband and I purchased a reclining sofa and chair. There was a number of problems with them and we had difficulty having their service care respond. After posting a negative review I heard from corporate. Frankly they could not have been nicer. They immediately resolved the problems and we reordered other furniture. I would advise them in the future to perhaps offer an additional 5% off for the customers troubles but that is just a suggestion. Thus far I am happy and look forward to receiving my new furniture.

I had to purchase new furniture because my old ones didn't have any support left in them. When I sit down, it was like trying to pull myself out of a hole. Both of the La-Z-Boy sales reps I worked with were very nice. I started out with a woman and then the designer ended up getting in on the act. He came to the house and brought samples.

My father who is 93 has come to live with us and I wanted to get him a more comfortable chair. Our older La-Z-Boy was getting worn out and we've had it close to 30 years, so it has been retired to the family room. I didn't know that my husband was buying a brand new one until after he bought it. The sales rep was very helpful to him but I would’ve gone for a different color because it’s very light, but that’s all right since we don’t have any little kids. The new La-Z-Boy is a very well-made chair and it's beautiful. It's up in the living room so my father can enjoy it, and we’ve all been enjoying it, too. I love La-Z-Boy and I’m glad my husband surprised us with it.

Recently purchased 2 leather recliners, 1 power & 1 rocker recliner. When each was delivered separately we refused b/c of excessive squeaking when rocked & the power recliner motor would not operate properly. They quickly set up another delivery with "replacement" chairs. Unfortunately at delivery it was explained that they repaired the SAME chairs & brought them back. Now both chairs are not working properly, making loud noises when operated or just rocking as well as not holding the reclining position requested.

My experience in store was great. Harry helped me find the perfect recliner for me and I was very impressed with how knowledgeable he was. His passion for La-Z-Boy products was great to see. When a person is genuinely interested in a thing it follows that they become very well versed, this knowledge filled me with confidence that I was making the right purchase. I highly recommend this La-Z-Boy location to anyone looking for the perfect experience finding the perfect piece of furniture.

As a disabled vietnam military veteran I purchased a La-Z-Boy electric loveseat and sofa for $3,000.00 from Slumberland Furniture with the warranty which is meaningless. The loveseat is DAMAGED. No padding or stuffing's in the loveseat. La-Z-Boy sent out a technician from Illinois to Wisconsin to check it out. "Yes", he said "it is damaged, you need padding (stuffings) in the loveseat. This happens sometimes. It might fix the problem." The problem is you can't sit back in the loveseat. La-Z-Boy specialist called us back and said we would have to pay to have the technician come back to fix the loveseat. The WARRANTY is a SCAM. DOES NOTHING. LOVESEAT IS JUNK. I would like to be compensated by at least $1,000.00 back for the junk loveseat. If you go to the La-Z-Boy headquarters on the internet, the CEO is making MILLIONS on JUNK Furniture.

Our other furniture was really old and falling apart so we went to La-Z-Boy's gallery and walked around there. We really didn’t have anybody constantly deal with us until we were undecided whether or not the furniture or the sofa piece that we picked out was going to fit the room. It was okay that no one was with us every minute when we were looking around the showroom. When we had questions, they answered our questions for us. The sales facilitator said that a designer would come out, measure and make a plan out. So we did it that way which was really helpful because without that, we wouldn't have made the right choice and we would’ve been unhappy. The free designing is well-worth it which really benefited us as buyers to make sure that we were getting the right positioning of our furniture.

I was told it was La-Z-Boy Furniture was warranted for life. I had a problem with my La-Z-Boy Furniture. I called the service department to come out and take care of it. They charge, they didn't for me that labor is not covered. I had to pay labor in advance. I asked him if I could show them what part was broken so they could bring it and then have to make two trips. They sent me a schematic, they refused to give me an email address where I can send them back a picture of the exact broken part because the schematic was not clear. I called the store, I called the service department, I talked to the technician and I talked to the store again. I still cannot get satisfaction. That technician basically told me it was going to be that one hour charge in addition to another for our charge to come out and actually make the repair making the repair worth more than the piece of furniture is worth now.

I we went to the La-z-Boy galleries located in Fredericksburg Virginia to schedule an in-home consultation about 2 weeks ago. Unfortunately a storm came occurred and flooded my basement. I called the person to let them know that my appointment needed to be scheduled after the contractors came to my home. Originally the young lady that answered the phone said "Yes" the appointment could be rescheduled and asked my work hours (as I informed her I work) and I provided her my hours at work so that I could coordinate with the in-home personal designer.

I've been in my house for 15 years and I've had five different sofas. The last one I had before La-Z-Boy was the worst piece of furniture that I ever had. So I was looking for a sofa that's comfortable so my husband and I won't have to scoot up many times to get up and the cushions would hold up. I had a great experience with La-Z-Boy so I went back. I got the sofa and the chair, and then I'm getting another chair. They have great customer service and selections. I went back for the second time because I wasn't too sure about the fabric and the color that I picked out and they were just so helpful. But they also talked me into keeping the one that I have because it was far better than what I was going to do. They also called me about when it would be here. There was a day that I preferred for the delivery, but I wasn't able to get that and went with what they had instead. I still have to receive it this coming Saturday.

In September we placed an order for a custom couch. Terms were 30% down before it would be ordered. We put $600.00 down with the understanding and a written contract that $1000.00 be paid by the 15th of October to place the order. We were fine as we were told 8-10 weeks and we wanted for Christmas. We decided that the unit was too big and we went in to cancel today, October 8th and found out the unit had been ordered without the rest of the deposit, and our credit card had been charged. We asked to cancel and were told the order was in process. To say the least we were upset on many levels. If we loose our deposit fine, but we do not want the unit. Appleton Wi Store. Shane is the manager.

We are hard on furniture. Being big people we used to go through loungers every few years. We are so happy with the La-Z-Boy James collection. We have the chair and the loveseat and know we will enjoy them for a long time! I have only had to call for service once when we first got them and the service people were fantastic. Thank you.

This chair is unbelievably comfortable. This is my 5th chair and second of this style. The only problem is the "creaking" in both of the same styles in the mechanism. Oil does not help. You have to get used to it while rocking.

It is extremely high quality and very comfortable. Probably the finest furniture I have ever purchased. I'm very pleased with all pieces. My wife has some physical disabilities so purchasing a set like this is very important and she just loves it and enjoys the comfort that it gives her. Thanks.

Sales staff gets 5-stars, they were excellent! I've also owned many excellent La-Z-Boy pieces. However, my recent purchase that was custom build was disappointing. The cushion is not even, piece is shorter than expected. Lastly, it was just not clean-up before it left the factory.

I just received my Ava 3 seater and 2 seater which cost us £4300!!! It's uncomfortable as when it's reclined you end up sliding half-way down the seat and have zero support to your lower back due to the gap in the middle of the chair which is huuuuuuuge! You also need it about a metre away from the wall so it can recline. Overall for the cost I am not impressed at all!!

I have purchased 3 La-Z-Boy products in the last 10 years, and I am very pleased with the look, quality, and durability of each one. It's a pleasure to find high quality furniture that is both made in the U.S. and reasonably priced.

I love my furniture, loved the service and sales people. But I felt the Delivery charge was too much. $500 was too much and I did call the store and complain. I am not sure when final papers were signed it was pointed out to us the charge. We spent $10,000 and for that kind of purchase I think the delivery should have been included at no charge. This is my only complaint but it has really bothered me. When I called to complain I was given an explanation but it still felt wrong.

We have been looking for furniture for a while. We decided to look at La-Z-Boy. We were impressed with the many styles and selections available. The sales staff was very informative and knowledgeable about the product but at the same time very polite and not pushy at all which made the shopping experience pleasant. Once we did order the product the delivery was by far one of the most organized and easiest deliveries I have had. But afterwards we found that the chair would not stay reclined for my wife. We called the store and a service call was promptly arranged. The chair is better now but the springs are still a bit tight and the chair creeps up sometimes. Still I would not hesitate to buy from La-Z-Boy again.

I just purchased a power loveseat from La-Z-Boy. The gentleman sales rep that helped me was very nice, professional, and cordial. It took us a long time because I couldn't make up my mind but he was very patient. The delivery team was awesome. I cannot remember their names, but they did a wonderful job. They showed how to take the furniture apart if I decided any time to do that. They were very careful bringing everything in and had set everything up. I couldn't have been more pleased with them. The whole experience was really good.

My experience has been nothing but wonderful from start to finish. Your professionalism from your salespeople to your designers to the people that work with me on my order and to the delivery gentleman is exceptional. I was treated like a queen every time I went into the store and given every courtesy possible. It seems that nothing I asked for was too much for your staff to provide for me. Thank you so much.

I purchased leather full power recliners & there was no padding in the back, the leather on the leg lift is ripped, I paid extra for memory foam & did not receive it, and a power reclining mechanism was broken at the time I received the chair. I have called, visited & emailed the store manager & left emailed La-Z-Boy Customer Service. A Technician put "some" stuffing in back but not enough, and ordered a part to replace the mechanism. I'm still waiting for that to be repaired and all of the other issues as well. I just keep getting the run around and I want these chairs removed from my house & my money refunded! The quality of these chairs are an embarrassment & the lack of support for La-Z-Boy is very unsettling!

Working with the sales staff, here locally, has been good. I am however, not 100% satisfied with my chair. This is unfortunate because that is a lot of money on a disability income. Part of the electric cord had been severed during installation and possible first use. Although, it took two trips and several weeks to complete, it has been resolved. The seat is not properly aligned on the chair and I'm still waiting for this to be completed. The repairman said my chair would need to be returned to the shop once the new seat comes in. This could be a possible issue for me, depending on how long it take to complete. I need this chair after my surgery.

We had a great experience with our salesman in the store and did get to try all the products out. Although our new recliners were quite as nice as our old La-Z-Boy recliners that they replaced, there are still a wonderful product. We also have La-Z-Boy sofas in our house and highly recommend their furniture.

We just moved into a new house a year ago, so we thought it was time to get new furniture. We went to La-Z-Boy trying to find a recliner that my husband and I could agree on. The salesman helped us out with that and showed us our options. He picked the chair and then I picked the fabric, so it worked out perfectly. Considering the cost, the quality of the furniture was fantastic. I like that we got to customize it. The designer helped us pick out a sofa and a chair and did a floor plan, showing what it would look like in our living room, which was really nice because we have a super odd-shaped living room.

I've had La-Z-Boy for eight or nine years now. The other furniture I had broke so I got a new one. The lady who sold me the furniture was very informative and gave me all the ins and outs of the product because I looked at several and she helped me decide on one that suited me. The delivery team was very efficient and friendly.

Ordered a power rocker recliner chair for my 92 year old mother-in-law because store did not have the model in the colour desired. She waited patiently for 8 weeks so she could have the rocker recliner in a colour that suited her living room. Picked up the chair, removed old one, and set up her living room for the evening. She was not able to make the chair rock and no material to guide her. Googled manual and contacted store to discover they made a mistake and ordered wrong chair. Sent store email correspondence confirming our request and they acknowledged it was their error.

We've had a La-Z-Boy recliner before for about ten years. We got a new house and we decided to schedule a La-Z-Boy designer to come out. She's really good. So far everything is great. However, I have an issue with the couch and I was about to call the service department. It's a sectional and the clip doesn't keep the couch together. I'm hoping that La-Z-Boy can switch out a plastic clip for a metal clip.

First they delivered the wrong couch. The delivery guys insisted I couldn't refuse the order. After go back and forth with the staff for 2 weeks they finally came and got the wrong couch and delivered the correct couch. They had to order a new couch for me from the factory because mine mysteriously disappeared from the delivery truck. Unfortunately they forgot to bring the 2 throw pillows that went with it. The store assured me they would get me the pillows but that it would take a month. I came home today and found that they delivered only 1 pillow! This has been a nightmare. The quality of the furniture is great but I will NEVER purchase from La-Z-Boy EVER AGAIN!!!

All aspects of the sale, purchase, delivery and setup were very good. I have no complaints, only one suggestion. I wish there were more information concerning fabric care for the sectional and recliner. I will more than likely stop by the store for that info.

First recliner was horrible, had a bar sticking into my side. So Mary recommended a different one which is even worse than the first. I have to sit on a 20 dollar pillow to even sit in the chair. I now get leg cramps from the recliner which are killing me. Just spoke with a service tech said no one can come out until Oct 28th. Are they kidding? Their furniture is horrible, never again would I purchase anything from them. All I want to do is switch this gawd awful recliner out for a normal chair that I can sit in.

I had an in-home buyer who helped us pick out furniture and came to look at our space, etc., for accessories and colors. My La-Z-Boy experience was excellent, overall, and they were very helpful. I would recommend them.

My husband and I bought furniture from La-Z-Boy in Clearwater in December of 2015. My Mom recommended it as she has always purchased La-Z-Boy products and loved them (until recently herself has had bad experiences with them). And, we loved the fact that it was an American made product. We ordered a custom sectional, some marble tables and a rug with a protection plan for the sectional. The rug I had also purchased a rug never made it to the "same as cash" financing, which is how we were paying for everything.

I thoroughly enjoyed my experience at La-Z-Boy. The salesman & designer came to my house to see the area that required furnishings. A week later, I came into the store to see what they had put together for me. I am thrilled with the selection they had for me. The end results are spectacular. About a week after the furniture was delivered & set up, they came back out to my house. They wanted to make sure that I was satisfied with everything. Oh, they wanted to see the outcome too. I have & will recommend La-Z-Boy to family & friends. I will also continue to shop at La-Z-Boy. It is my favorite furniture gallery.

When our rocker recliners came out feet hung off the floor. My husband is 5' 10" and his feet would not touch the floor in resting position either. Someone came to try to adjust them then told us they were not the adjusting model. In my opinion they were not made correctly and we sent them back. The previous 2 rocker recliners we had from La-Z-Boy were fine but only lasted 6 years... the leather started wearing and ripping. For a thousand dollars a chair this is inexcusable from the company. We are awaiting 2 non rocker recliners at this time. Also, when they came to get the 2 we wanted to return they never called... just showed up one day to get them. They were lucky we were home!!

This leather chair is excellent both in comfort and appearance. I use it all the time and it is great for relaxing in the various positions. It is great for reading in the most upright position and is also great for watching TV in all three positions. It is also a great place for a little nap once in a while.

We purchased a La-Z-Boy sofa that was highly recommended by family and six months after the Warranty one of the buttons popped inside the back of the sofa. I called the store where we purchased the furniture. The first remark from the sale person was "does your husband weigh 300 lbs?" I asked to speak to the manager but they both were not available, so I asked if one of them could call me back.

Our existing furniture was getting worn out so we got a sectional from La-Z-Boy. The initial sales person that we dealt with was knowledgeable, helpful, and very pleasant. He referred us to the in-store designer who came out and did an in-home design consultation. And then we went back and made the decision, and we’re very happy with the whole process so far. This is the one thing we’ve ever bought from La-Z-Boy and each step of the way has been very pleasant. We’re looking forward to the delivery of our furniture.

My old stuff was worn out so I purchased new furniture from La-Z-Boy. I had a fine experience with their sales rep and delivery team.

First, I would like to say, the chair is very good. High Quality. The chair was delivered as promised. When the two gentlemen were putting the chair together, a bracket was broken that held the chair back. They indicated that the chair would need to be taken back to the warehouse and a replacement brought back. They did not think that this could be done in the time that I requested, which was the same day. I believe they did get a chair back the next day, however, they seemed too upset with me because I was pushing for the same day.

My wife and I recently bought a home and of course we have been in the market for furniture. We needed two chairs for our formal living room and we were deciding on either wing back elegant chairs form Arhaus, or two La-Z-Boy chairs that didn't look like recliners but, actually were recliners. The price was about the same, $1200 roughly. So when we went into the La-z-boy store in the Woodlands we were greeted by a very nice lady, Barbara. She was very informative and listened to our needs. After about 3 to 4 hours in the store we decided on getting the recliners. Apart from the recliners we got a ton of accessories. We spent over $6000 on everything. We were very pleased with everything that we picked out. The recliners were special order since we chose a different fabric that would match our decor. So I went to go pick up the coffee table, end table, and a console.

My wife and I bought our gorgeous sofa at the La-Z-Boy in Burnsville about two months ago. We love it - super comfortable and very well-made. The purchase went smoothly. The manager of the store was our salesperson and she was terrific. Delivery was on schedule and perfect. I would definitely shop La-Z-Boy again - it's not just recliners!

Due to confidence in La-Z-Boy reputation decided to purchase a custom sofa in March. Delivered May 6th. Very poor workmanship with creases in strips of leather near back stitched area, side not completely tacked correctly became loose, foam insert on left arm of sofa arm has obvious indent marks, cushion seats one wrong sized, back cushion one wrong sized, front board by feet has creases in leather way up to stitch area, sides creases in leather where stitched as well. Business selling La-Z-Boy is trying to rectify. Work ethics and workmanship of this product are unacceptable.

We were very pleased with our purchase from La-Z-Boy. The salesperson was extremely helpful and knowledgeable and I felt she understood exactly what I wanted. She went out of her way to make sure everything I needed was looked after. The delivery people were exceptional as well. Put the furniture in the room without any problems. They were extremely polite and well mannered. Thank you!! I will shop there again.

Bought a couch with sleeper sofa, not air. It is the most uncomfortable couch I ever had to sit on. I call and complain and the answer was "you pick it out." Not buying again from Whites furniture or La-Z-Boy.

We've gotten a lot of different furniture from La-Z-Boy that's why we keep going back. Some of the leg raisers on our old La-Z-Boy couch and the loveseat had had some problems with going up and down smoothly. We had them quite a long time and so I decided it was time to get new ones. The delivery team was here when they said they would be. They set up the new ones and I was very pleased. They were very efficient and did their job well. I know the policy is not to take the old ones with them anymore, but they were willing to put them out on the driveway where I wanted them so that was helpful. Everything went very smoothly.

Our furniture from La-Z-Boy is not coming until November, but the sales staff that we’ve run into have all been very pleasant, friendly and helpful. I have nothing but good things to say about the people we’ve met in the store. It’s been a very good experience from the time we walked in the door to the time we bought the furniture. Any other questions we’ve had, we’ve been very pleased.

We have two La-Z-Boy recliners and we enjoy them. They're everything we expected so we're really pleased. Their sales rep was very good and we enjoyed working with him. The delivery team was very good as well. I'd recommend La-Z-Boy.

Absolutely love the recliner. Well made, comfortable and good looking. My only disappointment is that NO recliners come with arm covers, this includes all brands that I looked at.

My husband and I had a great experience with Larry at the North Charleston, SC store with picking out living room furniture. He was very patient with all of our questions. Becc ** in the interior design department also did a great job of suggesting positioning of the furniture and selected a rug that goes great in our living room. Thanks again!

We placed our order on 8/20/2016 and the loveseat had to be special ordered. We took delivery of the sofa within 5 days (we financed 100% of the purchase and signed all the appropriate paperwork). I called the store three weeks later to check on the status of the loveseat and I'm informed that the loveseat was not ordered and on HOLD due to missing paperwork (which was NOT missing). The salesperson (Ruth **) could not provide any acceptable reason for this or the lack of her follow-up.

I had a hard time getting out of the chair so I purchased a very good lift chair from La-Z-Boy. Their sales rep and delivery team were both very good.

I have bought La-Z-Boy products through Art Van for years, but I was never really happy with their service so this time, we went to La-Z-Boy directly. I'm happy with the furniture but a piece of metal fell out of the rocker. My husband has passed away and I've been occupied so I haven't contacted them yet. However, their sales rep was perfect. She knew her merchandise and she knew what she was doing. Also, the delivery people were efficient. They were very nice and they hauled out the old stuff and brought in the new stuff. So far, everything went well.

This is our third La-Z-Boy recliner in almost 20 years. The only reason we bought new ones is to match the rest of our furniture when we bought new. They were still as mechanically sound as the day we bought them and the fabric and stuffing held up amazingly. We just recently bought all new furniture and bought a new leather La-Z-Boy to match and we could bring ourselves to get rid of the old one because it was still beautiful and in great shape so we put it in the basement for movie nights!

The delivery team was very helpful but the quality of the furniture was not as good as I thought it would be. The recliner is already showing its wear. I don't think the cushion and the actual seat on it are going to hold up. Also, when I lean back on it, it seems to fall over which is definitely scary.

Our new La-Z-Boy full store in our area was so great to find. I have lonely owner La-Z-Boy recliners for years. The customer services was great at this new store, not pushy but very knowledgeable. Not only did I buy a recliner the first time I went into this store but less than 2 weeks later, I brought my husband with me back to the La-Z-Boy store to buy a second matching chair.

For seven years we've had a La-Z-Boy furniture in our home, which came from my mother's house. It's about 16 years old so we wanted a new furniture. The sales representative was nice, friendly, and knowledgeable. The delivery team was great. The designer said that they would not take out the furniture, so I had to find someone the day before delivery to help me take care of it. I'm really disappointed about that, especially considering that we're spending so much money on furniture and then they add the delivery on top of it. But I love the quality of the products. They look great.

My Husband and I bought 2 recliners August 2015 for $2000. We went with La-Z-Boy because they used to mean quality and service. Not anymore, these are some of the worst chairs ever, poor quality, poor construction and overall totally inferior. In less than a month my husband could feel the frame of the chair. There is a piece on the foot of the recliner that is breakaway so you won't close the recliner with something under it. The delivery man showed me how to put that back on. I know why now. It breaks off all the time and now the recliner won't even close all the way. Both recliners are now lumpy, recline unevenly, wobbly, very uncomfortable and one of them is unsafe.

We just purchased a home and moved in so we needed new furniture and decided to get some at La-Z-Boy. The sales rep was really helpful and he gave us ideas about what we could do to decorate the living room. The crew that delivered were very professional, courteous, and helpful. My family and friends really like the couch and the material. We use another living room but we use them the most and they're very comfortable. The cost was pretty good and very reasonable. We were a little bit on a budget so we decided to save a little more. In case, in the future, we want to get more furniture at La-Z-Boy, that's what we'll do. Right now, it was cost to savings but I’m very happy with what we got. Everything went well from the showroom to the delivery, so I have no complaints. It was great and I'd recommend it to a friend for sure.

I wanted a recliner, something bigger for one person. When I went to the La-Z-Boy store, I went through everything they had and what I was looking for, I wasn't sure that it had everything. I wanted everything power, plus a power lumbar but they did not have that. I was walking out of the store when the manager called me back and said, "I think La-Z-Boy is coming out with something. Let me look at my book." She did and she showed that they hadn't even made it yet. It was just a pencil drawing which had every feature that I wanted. I bought it sight unseen, took the chance, and it turned out great. It just took a long time to get it made. It was a four-month deal.

I bought a $850 leather recliner a year ago and pieces of wood fell out from underneath today. When I flipped it over I saw how absolutely shabby the construction is. The wood pieces are put together with 1/2" staples and glue. But because the pieces didn't even touch properly the glue was worthless. So it was only held together with staples, how absurd. What a rip off, planned obsolescence. DO NOT BUY LA-Z-BOY FURNITURE is what I am sharing in social media.

My husband is disabled and I got him a La-Z-Boy recliner so he could sleep on it. He broke the mechanism of the second La-Z-Boy we had bought. It lasted nine years and the chair itself was wonderful. He's blind and had destroyed the other La-Z-Boy because he kept pulling on it. It was gonna cost us $500 to repair so we figured we might as well get a new one. The sales rep, who I think is a manager there, was wonderful. We like La-Z-Boy and their products very much. I could lift the top off and it's easier to carry it back and forth to wherever I have to take it.

Nobody ever returns your phone calls. Ordered and paid a deposit but still no closer to receiving the goods 5 weeks later. We call on average 2-3 times a week to be told they are too busy to get back to us!

I had a La-Z-Boy for about ten years and recently bought a recliner, a sofa, and a loveseat from them. So far, we're enjoying our La-Z-Boy furniture.

We recently purchased a sectional, a power recliner, and some pillows from La-Z-Boy and our experience with the sales rep was really good. He explained the warranty to us. We had them home delivered and also had a great experience with the delivery team.

I purchased 2 chairs 1.6 years ago and spend $1,200 per chair. I order designer fabric for them and the protection plan. They now are completely pilling over the entire chair and I am now being told this is "normal" for expensive quality fabric. They look like they are 10 years old. RUN don't waste your money. Poor Poor Quality!!!

Really bad delivery service. They are rude and unprofessional. Broke the sofa as they were aggressive then replace it but was so nasty about it. Deliver new sofa and forgot other sofa parts. I will never buy from La-Z-Boy again. With the bad economy now try to hire a better company for delivery as the competition is high and you will lose business.

I had purchased a couch from one of those other dealers but I wasn't happy with it, and from what I read, La-Z-Boy is into recliners. I asked the questions to the sales rep and got them answered. I had the home delivery and it was alright, except the delivery price was a little steep. $100 to deliver a chair was a lot of money. The delivery guys walked in and it took less than five minutes. That's how quick it got put together. I'm 65 years old and if I was ten years younger, I would have brought the chair home by my own. I went with La-Z-Boy hoping I get the best and we'll see what happens. So far, the quality is good.

I needed furniture and I liked what La-Z-Boy had. The sales rep was very good and helpful. She helped me decide colors and style, and whether or not they'd be the right price for the room that I needed it for. It was delivered to me and the delivery team was very good and efficient. I'm enjoying the furniture. I found La-Z-Boy to be very helpful and I would purchase from them again. I definitely recommend them.