La-Z-Boy Furniture Galleries Reviews

The location in Snellville, GA was fantastic to work with; no sales pressure and once we explained what we were looking for, we were directed to the appropriate items. The only issue we had was with Corporate. We emailed them about our order and they emailed us back telling us that they do not deal with the independent/franchise locations and therefore, could not help us. Are you serious? Great way to stand behind your product and the consumers who purchase it.

The staff at the Fleming Island store were very knowledgeable and made recommendations for my needs. They were pleasant and not "pushy", very, very accommodating. They gave me time to look at all items on display to make a final decision without interruptions.

The driver called ahead of time to let me know what time they would be arriving. They were friendly and quick with setting up everything. The sales staff was attentive and helped make sure we were ordering exactly what we needed.

My salesperson, Julie **, was very helpful and spent over an hour two different times helping with my decision. She was most helpful, even not being on commission, she helped patiently with my many indecision in this new venture of shopping alone. Offering the free designer visit for suggestions also went well.

Our sales person was one of the calmest retail employees I have ever met. Due to my medical issues I needed specific type of chair. This sales person took the time to show me what would be easier for me. He did not just point and go away. He really helped me and my wife make a knowledgeable choice and we thank him for it. The chairs are so comfortable and we will choose La-Z-Boy furniture again because of his assistance.

We had our first La-Z-Boy furniture here for 20 years but it was getting too old and had some tears and stuff in it, so we decided to buy a new one, which we've now had for six months. I love my new chair and it's comfortable, I felt like there isn't enough material put into the mechanics and to the general overall make of it. It's very lightweight and isn't solid. And the cost was very high, but I'm happy with its color and style. This recliner does not get used a lot because I don’t want the animals on it, although I wish that they would make them deeper the way they used to where I could nestle into one. I can't do that with the newer ones as I'm sitting on the very top of the cushion. The comfort was better in the older ones. But overall, La-Z-Boy has been friendly, professional, and informative.

Lancer Sofa - Melissa was a pleasure to work with. There was a sale within the 30 day window. While shopping there with some friends I asked her if she could adjust the price and she did. Waiting to receive my sofa, which should be next week. No pressure sales, gave me all my options.

We bought a lift chair, we picked it up at the Florence Ky store. The same gentleman that sold us the chair is the same one that treated us with so much disrespect along with the store manager. When we picked the chair up we brought a plastic cover and tie downs. We are in our later 60's and my husband is disabled. They helped lift the heavy chair in the truck but didn't help us tie it down or cover it. He was in a hurry to leave the store according to the manager. We walked back in to tell the manager. And all he could say was he should have told him. No apology or help. We have been buying La-Z-Boy furniture for over 30 years. We have never been treated with such disrespect. We are appalled and ashamed that anyone could or would ever treat anyone especially a disabled customer in such a manner. I don't think I would ever recommend this store to anyone and I pray that you pass this on to someone that could teach a little compassion. Thank you.

I had just retired and so redoing the family room and giving it a new look was something that my husband and I were thinking. We built this house 24 years ago and we haven't done anything, so it was a whole new change. We had the walls and the ceiling painted then we got new carpet. Then we stopped at La-Z-Boy and saw everything we liked. We purchased two loveseats that are leather, electric, and reclines. Then the designer came down and did a board for us. She looked at our house and in the living room where we wanted to make our changes. It's the first time ever that I had a designer come in. I like to decorate, and she thought I have a good taste. The board was truly awesome because it took all the stress out of what goes with what.

I purchased a recliner off the floor of your location in Wayne, NJ for my father who just had open heart surgery and needed something comfortable and convenient for him to use during his recovery. The reason for purchasing a floor model was because of timeframe and unable to wait for the available delivery days given to us. Unfortunately, the recliner we purchased does not work to assist my father in his recovery and we called to request a return. We were denied a return based on the fact that we purchased a floor model. However, at the time of purchase we were never told that if purchasing a floor model we would not be able to return it. Furthermore, we were told on four separate occasions during the time of purchase that we had three days to return the recliner and again were never told that the return policy of three days did not apply to this purchase.

Ordered in May, received November 22nd and then were only squares of material, sure not worth 80 dollars and during this time left 5 messages and was never called back. Last La-Z-Boy purchase. Star Furniture will be our store for furniture in future purchases sale or no sale that La-Z-Boy has.

Kimberly High leg Recliner. We went looking for a firm recliner that was easy to push back and Michael ** helped with this purchase on 10/2/16. I was so thrilled with the item we went back on 10/30/16 and purchased a second one. The fabric is nice and firm enough for our backs, yet easy to recline it.

The La-Z-Boy store manager called to tell me that I needed to come pick up my chair and that I would have to load the chair in my car myself. They would not help me load it. I would have cancelled my order on the spot if it weren't custom.

This is my first "La-Z-Boy" purchase. I shopped many other stores. Your customer service and quality of product far exceeded anyone else. Made in the??? ...love it. The quality of my chairs is more than expected... thank you. Additionally, respecting my military service is much appreciated; you should publish that... again thank you.

I recently purchased a lift recliner. When I was trying out the recliners in the showroom I found one that I liked and proceeded to operate the remote. I was looking for a recliner that could assist me in getting up. I need a knee operation and the chair I picked really helped me rise comfortably. At NO TIME was it explained to me that the foot and back recline at the same time. I cannot raise my feet without the back going way back. So uncomfortable. I hate the chair. I am retired and live on a fixed income. PLEASE HELP ME. I would like to pick out another recliner.

I am very unhappy with the leather sofa and loveseat I purchased. The brand new furniture the cushions sink and now I am having issues using the manual reclining. This entire ordeal makes me REGRET choosing La-Z-Boy. Especially how long it has taken the cushion to be delivered, which was a week longer than what I was originally told. The furniture even has the tags on it. I shouldn't have to delay with repairing brand new furniture. If anything I should be offered either a refund of some sort or replacing it with a brand new set. Dealing with the sales team no issues at all. Enjoyed dealing with them. The tech is suppose to come out tomorrow and I will show him the additional issues encountered. NOT HAPPY!!!

My siblings and I purchased 2 chairs for our elderly parents. Generally when one thinks of La-Z-Boy one thinks of a chair that would be comfortable and reliable. My father-in-law had his chair for many years in his elder years, using his chair for comfort throughout his chemotherapy. So, we believed La-Z-Boy to be a good choice for our aging parents with failing health. The sales people at the Naperville store were helpful and friendly as we helped my parents pick their chair and selection of the remote feature to allow them easy use.

Rude salesperson. I called about a issue with the chair and was treated rudely on the phone. Workmanship of chair was very poorly made. Repairman took days to return my call. Repairing a brand new chair instead of replacing it isn't very good service. I wouldn't buy anything else from La-Z-Boy! Very disappointed!!!

I have two identical leather recliners from La-Z-Boy that are about 2.5 years old. The leather on one of the recliners is cracking and peeling. I called La-Z-Boy and was surprised to get a total runaround. One tells me to call another and the other has someone else I should call. The recliners ARE out of warranty, but I have had several La-Z-Boy leather recliners and have never had this happen. The past leather recliners have been passed on and are still in great condition. These were not cheap chairs and I feel like they should certainly maintain for longer than 2.5 years. My conclusion is that La-Z-Boy is NOT the quality they used to be and they do not stand behind their products. This was my last purchase with them. One other thing - I wrote an email to customer service and have yet to hear even an acknowledgment from them.

I would like to say this is the cheapest piece of Furniture that I have ever bought. It is made with particle board and other cheap products. I paid $1400.00 for this garbage and the first issue I had was within the first couple of months. The motor went out and one of the recliners and the unit was very wobbly that when the unit is up you can move it side to side real easy like the whole unit is loose. They came out and repaired the one motor and said that the other was normal. Yeah for junk. So now after 22 months since purchased the stitching is coming out on the center cushion where I don't even sit on. Plus it is more loose than ever. This is the worst experience ever. I bought LA-Z-BOY thinking it was made good. I'm not happy and I will not ever purchase another item from here and I will tell everyone I know to do as well.

We purchased chair, couch, and loveseat 3-4 years ago and the material is separating almost just looking at it. We have replaced two back pieces at our expenses one year ago. The whole thing is garbage. The material is separating in places that have only been sat in couple of hundred times since new. I know this is a material defect without a doubt but La-Z-Boy only has one year warranty. I want to make as many people aware of this as possible. I am pissed.

La-Z-Boy has some great products, a lot of variations and configurations. Their sales reps were all pretty good. They were very knowledgeable, courteous and they gave us plenty of time to look things over to make up our mind. When the delivery team came to put things in for us, they did a great job. Although, La-Z-Boy's cost was a little high for being a manual component instead of electronic. That's probably going to deter people from buying. But other than that, the quality is good and all in all it was a good experience. We've had the furniture in the house for quite a while now and we enjoy it.

After a house fire, and needing to replenish all of our contents, we went to La-Z-Boy, to purchase a new "1.5" recliner, (we had one at time of fire), and chose to replace our "non-La-Z-Boy" couch, that matched. At the time of purchase, you offered a "new material", that is a cloth, but looks like leather, and you said to "treat as you would any other cloth". We have done just that, and almost ALL of the seat's "material", has chipped off, looking like it's 100 years old now. I contacted the store, as well as manufacturer, but nothing could be done. I am very disappointed, as both our couch, AND recliner, look like mass destruction, and are only 6 years old. Also, we have had the mechanisms replaced 3x on the recliner. Not made like they used to be made at all. If I could replace material, I would be so much more pleased, but at this point, would not recommend this material to anyone.

We bought two recliners six months ago. It was the worst thing I ever could've done! After paying 1900.00 for all the bells and whistles my wife and I are very unhappy! We've been buying La-Z-Boy products for thirty years! These chairs give both of us stiff necks! The head pad is overstuffed and the middle area is under stuffed! And yes after waiting a MONTH someone came out and put some added stuffing in the back support area of the chairs and now it feels like crap again! I've spoken to others about this problem and they said they will no longer buy La-Z-Boy products again either!

My wife and I purchased our third set of La-Z-Boy recliners recently. As usual, we enjoy the seating. But recliner has a problem in that it slides across the carpet. My last one did this, but the company sent me slides that kept it from sliding. When I called the company I bought it from AND La-Z-Boy Customer Service for similar slides, I was told they did not have any other slides/guides. The company we purchased from told us to go to Lowe's and purchase something to keep it from sliding. Customer Service said to go thru the dealer. VERY disappointing for something we were told was top of the line.

My old furniture was getting worn out. I had been using some hand-me-down furniture but I wanted to get something new, so I bought from La-Z-Boy. The saleslady that I worked with was very friendly and helpful, and I had a very good experience. I felt very satisfied with the service. I was in there on a sale day, and she remembered me when I came back in a few days later to finalize the sale, work out the delivery and make the final payment. So, she seemed very good with customers and very interested in helping them. Everything went smoothly and they phoned first to let us know they were coming for delivery. Although one of the little plastic control buttons has come off, so I need to contact them and have it fixed, but I've been very satisfied with La-Z-Boy.

I've had La-Z-Boy furniture in my home for 19 years now and I had a wonderful experience with them. But I wanted to change furniture, so I recently purchased a sofa from them. Their sales rep was very nice and helpful and the delivery team was great. The furniture was very nice.

I had a really nice experience with the staff at La-Z-Boy especially in contrast to the couple of other furniture stores I've been to. At one other store, I told a rep that he made me feel like I was being stalked through the store because I couldn't even just enjoy, relax, and look around. This guy kept covering and swarming in on me every time I looked at anything. So I left feeling really annoyed. And then I went into La-Z-Boy and there were fewer people and it was quieter there. The salesperson that approached me was really gracious, and courteous, and said if I see something I want more information on, he'll keep a lookout for me, and I just raise a flag, and he'll come over. And he did. He was super helpful and we were questioning some different combinations. He recruited somebody else who brought over some design ideas. Overall, it's a nice experience.

I thought the La-Z-Boy Brand was a safe bet when I went looking for a reliable comfortable recliner so I bought the Odon Recliner. It looked good, was comfortable, and thought it was well built. And the guarantee sold me. I've been using it for 5 months and the fabric is pilling. Pilling is a surface defect of textiles caused by wear, and considered unsightly. My Odon recliner was purchased with the performance fabric. I was told to expect years of use - the warranty on the fabric reads three years.

My very expensive La-Z-Boy living room set is peeling. It was peeling after 6 weeks. Not just a little - all three pieces and a significant amount. I have had $300 store brand furniture that was higher quality. My favorite part is when I contact La-Z-Boy and I get a phone call suggesting that I work with the store in which I bought it. I could. However, it isn't their fault your furniture is garbage quality. Lesson learned - with La-Z-Boy you certainly don't get what you pay for.

We purchased two recliners and a sofa. The issue is with both push-back recliners. They are extremely tight and extremely noisy! Trying to lift the footrest is a major chore. I am 140# and have continued problems operating these chairs, though I shouldn't. When I am able to get the foot rest up, I still cannot push the recliner all the way back. I cringe every time I put the chair back down due to the loudness of the springs. These were not cheap recliners, so I did expect higher quality and ease of operation. I've never had this problem with any other brand.

This is not so much a complaint about doing business with La-Z-Boy as it is about their product. Various models of La-Z-Boy recliners are sold by Sears. Today I attempted to purchase the item described in the subject line. The order could not be submitted. The message appeared... 'Due to restrictions in your state this item cannot be delivered.' So in other words this La-Z-Boy chair cannot be sold in the state of California. I tried 2 times more and the same message appeared. I called the Sears customer service and they didn't know the reason for the restriction. I sure do like this chair and am thinking about driving into Arizona to purchase the chair. I am assuming it has something to do with the level of flame retardancy. Very disappointing though! Only recliner I can find that I really like and it can't be sold in California.

I bought this $1519 for this leather recliner and a four year warranty which all totaled $1873.45. We bought it October 28, 2015. The leather is damaged on the seat, where the color of the leather is totally a different color and the back where you rest your head is worn. After 11 months they will not replace the chair. They mailed a piece of leather in the mail to me for it to be sewn on. Another piece will also be sent. Can you imagine sending a piece of leather in the mail with no letter, info, or anything!!! I went to La-Z-Boy 490 Ohio Pike where I bought the chair and they said a man would call me. WHAT!!!

We purchased a reclining sofa and chair about four years ago. My wife is disabled with a bad back and needed good back support. Starting about a year ago, the sofa became uncomfortable to her. Upon closer inspection we realized that the seat back does not completely come forward and the seams of the seat have shifted. She now needs two pillows to make up for the lack of support.

After purchasing 2 custom sofas and 3 custom recliners from La-Z-Boy over the past 20 years, I was very disappointed in the quality of my most recent purchase and experience with the Chesapeake, Virginia store. First off, the chair(s) was well below the quality I expected and frankly should never have the left the factory. I say chairs because I was "locked" in to your "no refund on custom orders" clause even though the product was poor quality.

My wife and I shopped all over the area before purchasing two power recliners from your Spanish fort store. I got the suede/leather in gray and my wife went with a patterned cloth that is rated "P". We were informed by the salesman that both would hold up for years under regular usage. I'm happy to say that the gray recliner is doing wonderfully and I couldn't be happier.

I purchased a leather Rocker Recliner (Owen) 2 years ago. In less than a year, the head rest portion became very sticky... no cleaning would help. I called La-Z-Boy and a technician came, took pictures and left. I waited several weeks with no response. I called the service center and they told me a new back was ordered (I would not have known this if I didn't call.) It took several months for the replacement piece to arrive. Within a few months, this piece also became sticky to the touch. I've owned other leather chairs and never had such a problem as I've had with this piece from La-Z-Boy.

My husband and I recently purchased a La-Z-Boy sofa and loveseat. We have two small children so we opted to go with the new iClean Fabric after hearing about how durable and long lasting it would be. We had to pay extra money for this durable, long lasting fabric which was fine since the sales lady was adamant that La-Z-Boy stands behind their product, said that they have excellent customer service, etc.

We just moved and our in-laws were coming to visit. We needed a bed for them so we purchased a sleeper sofa from La-Z-Boy. Everything was easy and their people were friendly. Their delivery team also did a good job. So far, the quality of the furniture is fine. It was what we expected.

Always a La-Z-Boy lover, not anymore. I purchased over $2500 for a sofa and recliner for my husband when we purchased our new home in June 2015, just over a year, and guess what, it 4 months past warranty, if the cushions in his chair get any lower from flattening, he may as well sit on the floor. Not to mention I purchased the outdoor living furniture for our campsite, for 1000, the black metal table/granite center, the metal came in dented in all corners. I purchased it and left it in box for 3 months before bringing it up to camp. Called Sears, no warranty, BULL, done with La-Z-Boy, live and learn.

My husband Fabio and I purchased the James Reclining Sofa for $1472 from the Houston La-Z-Boy Furniture Gallery. We have owned it for one year. We have not been happy with it from the start. I called customer service and spoke to Miss ** explaining how too dissatisfied we are with the sofa. It is extremely uncomfortable to sit on. The stuffing is very compressed and you can feel the boards through the stuffing. Our backs hurt after sitting in the sofa for a short time. Also, the cushion dry leather treatment, we were obligated to purchase for $150 is completely ineffective!!! When water spilled on the sofa it immediately soaked in! The treatment does not work.

My La-Z-Boy furniture had broken so I bought a power recliner from them. Their sales rep was great - very knowledgeable, very polite, very business-like. The delivery team was great and very polite, too. They were in and out fast and knew exactly what they were doing. For what I got, the cost is perfect. They're not overpriced. La-Z-Boy does not cut corners with making the furniture so they should charge accordingly.

I bought furniture from La-Z-Boy and it was delivered a few weeks later because I bought the upgraded pull-out bed. I didn't pull out the bed until a friend came to stay with me a few weeks later. The frame of the bed was completely rusted all the way around even though it was covered with plastic! The mattress was stained from the rust! I got in touch with the company and they said they would replace it. So they sent someone out to look at it. Then I waited a few more weeks until what I thought was the frame and mattress was delivered. I had the repairman coming to fix it and they said "no you'll have to cancel him because you don't have both parts." Then I learned I still hadn't been shipped the mattress. So a few more weeks later I get the mattress and then I had to wait a few more weeks to get the repairman to come back to fix it.

The Sales Consultant, Carrie **, was very helpful in selecting the right recliner & options for me. The Delivery Staff was on time & very courteous, making sure that I was satisfied with my choice. The Service Representative, Todd, was thorough in addressing my concerns & ensuring that my recliner was functioning as designed. I would recommend LA-Z-BOY despite the minor design flaw of the product.

La-Z-Boy stores are franchises. The Union City store sold me products using a story of free repairs from the 1950s. Well that policy is not in place. Since April I have had broken furniture as they can't get it right. #neverbuyla-z-boyagain

I've had La-Z-Boy practically my whole married life, and it's all been good. I recently got a sleeper sofa twin size because I went from a three-bedroom ranch home to a one-bedroom apartment, and my big six foot La-Z-Boy couch wouldn't fit in, so I sold it and got a smaller one. I also have with me a La-Z-Boy chair that's been around for five years. Their sales reps have all been good. I don't have complaints whatsoever. It was raining during delivery, and the team covered everything up with plastic, so the items didn't get wet. The delivery team was very courteous too.

I was very impressed with the demonstration of La-Z-Boy's "iclean" fabric protection when we purchased it for our new furniture. But after my furniture was delivered, I cannot deal with the chemical smell that does not seem to dissipate. We cannot even sit on the pieces for more than fifteen minutes before our eyes begin to burn. It also made the fabric stiff and uncomfortable.

I bought a top of the line La-Z-Boy leather rocker/recliner five years ago for my husband. For the last two years we have fought the wooden base/legs terribly. The screws/hardware keep busting through the wood and is shattering it. My husband has tried to repair it several times, but there is not much left to fix now. The leather is still in great shape, but we don't know what else to do. Its a shame to toss it out. Any advice?

We had a really crappy looking living room as it was a mishmash of things so new furniture was needed. The sales rep at La-Z-Boy was incredible. I like that she worked with us even when we made choices. She put together other choices for us and let us make our decision. My favorite thing was that she did the virtual living room for us and set everything up so that we would know how everything looked which actually ended up causing us to buy additional furniture while we were there. So it helped me out to not have to go back later and try to match everything up. She put the package together beautifully and we walked out with a complete package.

On 8-28-16 a Beacon Hill Sofa, Chair & 1/2 and Ottoman in white was purchased from their clearance center in Wilmington, NC. These items were purchased in an AS-IS condition and were checked thoroughly before they were decided to be purchased. Luckily the Ottoman was taken with me and the rest of the order was scheduled for delivery on 9/30 a little over a month later. When the items were delivered the skirts around the items were dirty like they were dragged on the ground. When I contacted the store their answer to me was "You knew you purchased them in as is condition." For some strange reason they were unable to comprehend the fact that they didn't look like that when they were purchased and something happened between the store and the 117 miles it was trucked.

My experience with the sales rep at La-Z-Boy was great. He wasn't pushy. He just showed us what we were looking for and let us make our own decision. He was really good. My experience with the delivery team was also smooth. The quality of the recliners that I bought is at par with La-Z-Boy products then which seemed to be very well made.

I was in the Manchester CT store for more than an hour browsing through the clearance section. There was a tag which said very clearly that the items in the clearance aisle was 50% marked down than the lowest price listed in the items tag. I picked up more than a few items and when I went to billing, they outright rejected the offer. The reason they gave me was very funny, they said someone must have put the tag in their shelf and they were not even aware of any marked down clearance. I showed them the tag they just removed the paper in front of me and crushed it saying it was not their offer. Are you really kidding me.

We've had La-Z-Boy products for a decade or so. I needed new furniture so I purchased a recliner and a sleeper sofa from them. I'm in California so I needed to find someone on the East Coast. I got in touch with La-Z-Boy there, set up an appointment to meet with them, met with them, and purchased the furniture, and they were delivered. They had a number of sales representative that were respectful and courteous but some were more knowledgeable than others. The delivery people showed up the day that they were supposed to.

We've bought sofas and loveseats from La-Z-Boy before with our first purchase about twenty years ago. Recently, we bought a loveseat in Hampton, Newport News and then a month later a sofa at Virginia Beach. It was a wonderful experience. The sales rep at Virginia Beach was fantastic and the two women that helped us at the other store were wonderful also. All of them were very attentive and knowledgeable. We had the truck and were able to bring the loveseat ourselves and then had the sofa scheduled for delivery. The sofa was very heavy but the guys that delivered it were courteous and fantastic. I am very pleased with the quality of the furniture which we got on a sale. I'm happy with the whole deal.

Through our 44 years of marriage we have been faithful La-Z-Boy customers - in fact we now have a sofa, love seat & 2 recliners by La-Z-Boy in our family room. Due to several back surgeries our old manual La-Z-Boy recliner was not staying in a fixed position where I could remain comfortable- that is why we went to a power recliner so that I could adjust the leg rest, the back, the head rest, and lumbar independently. I thought this is what I was getting. Let me explain. When using the switch labeled leg rest, the back of the chair starts moving back almost as soon as the leg rest starts moving up. My understanding was that the leg rest moved up only and then I could adjust the back. In fact, the picture on the control shows the leg rest up with the back still straight making it confusing as to how it actually operates. So this puts my back in a very stressful position because by the time my legs get in the desired position the back is way too far back.

We recently got a power sofa and two rocker recliners from La-Z-Boy because it’s been 20 years since we had any new furniture. So far, they seem pretty good and comfortable. We got the top grain leather, we don’t mind paying for something if it’s top grade. The sales rep was very nice, informative and knew what he was talking about. The delivery team was also very knowledgeable, careful and on time.

I can not say enough about the excellent sales team at your Severn, Maryland store. Selma, Arlene, Melissa and Jane each provided outstanding customer service. Vladimir and Joseph with your Comfort Care team were also very professional and knowledgeable. All of the La-Z-Boy employees went above and beyond to make me feel like a valued La-Z-Boy customer. I am very pleased with all of my purchases and look forward to working with La-Z-Boy in the future for my furnishing needs. Thank you.

We got rid of a La-Z-Boy recliner which was several years old but still looked brand new because it looked out of place and style. It had the buttons and was woolly. Moreover, it was just a recliner and we needed something where more people could sit in the room. So we decided to get a double recliner and because our old recliner held up so well we decided to try La-Z-Boy again.

Bought my first matching sofa and recliner from La-Z. I love the recliners that rock and swivel so that's what I got. Spent about $900 on it but it's what I want and was happy until after a month of having the chair it squeaked. No big deal, call La-Z-Boy and they send out a tech to fix, but it's not just to fix it they first have to order parts then YOU have to call back to schedule the tech to come out and fix it. Obviously because of my review the tech didn't fix it. Went through that process three times and the approved resection for the chair.

I moved in with my girlfriend and she didn’t want my old La-Z-Boy recliner since it was falling apart, so I made the decision to buy a new one. The saleslady that helped us was absolutely great. She was very polite, personable, understanding and helpful. The delivery was also very smooth. They were in and out in seconds. The only thing they had to move out was the old chair, and they carried that out to the curb for me. Where the chair went was right next to an outside door off the porch, so all they had to do was walk in the door and set the chair down.

Our first La-Z-Boy was 20 years ago and it's still good. Earlier in September this year I bought a La-Z-Boy recliner for myself. We looked all over and they had what we liked the best. When we went in and looked, Mike the store manager gave us a lot of information. I didn't know they had interior designers from the store, and he said that if we wanted to, we could have the designer come out to the house and make suggestions of fabrics and different stuff so that's what we did.

Purchased new lumbar support Tripoli loveseat, the hide-a-bed sofa and a recliner. Website was wonderful to us and view fabric on the piece I was considering. Quality staff support at two different locations, quality delivery and setup. Quality materials that I would recommend to anyone and we are repeat customers. We would recommend a hand foot option with the lumbar and headrest only as electronic. We don't like the "time" it takes to get up to answer the door, phone, etc. We also don't like that the footrest does not come up very far. We have to use a pillow under our legs.

My mother and I moved here in Wisconsin and we didn't have a couch so we recently got two recliners from La-Z-Boy and we love them. I didn't think she'd ever fallen asleep in there but she has quite a few times already. The cost of the chair that we've gotten is about right. I don't want to look around and see if there was something cheaper for the same thing. I paid for it and I wanted to enjoy it. So far, I'm happy with it. In addition, their sales rep was great, helpful and answered everything. She showed as much as she could and she covered everything. Their delivery team was quick and efficient. Overall, it was a wonderful experience. We went in and I received what I was looking for, and out the door we went. Walking through the La-Z-Boy store alone, there's a lot that we want - even the knick knacks or the vases. I just wish I had more room to get a loveseat but there's no more room for any more furniture.

We are very happy with the service, delivery, and help with decorating ideas from all the wonderful team at La-z-boy, especially Jessica **, DW, and Sharmagne. It was a pleasure to be able to find exactly what we needed and could afford, and everyone was very helpful with suggestions for colors, rugs, etc., all with no pressure, but with great ideas. We couldn't be more pleased with our buying experience, and would definitely recommend La-Z-Boy to anyone planning to purchase furniture and accessories from people who are professional and friendly, with a relaxed and comfortable atmosphere.

Bought a new chair, had to "custom" order it because no leather in stock. When "custom" ordered they take little or no responsibility for what you get. Store says, "Sorry have to deal with parent company." I put in a warranty claim, they came agreed the chair wasn't right. Now three months later they have sent two packages to my house and I've never heard from anyone again. No idea what's in the packages and I'll be damned if I'm going to fix it myself! Have voiced several complaints and they do NOTHING! Have bought several chairs from La-Z-Boy but will NEVER deal with them again. Absolutely pathetic warranty service. I've never purchased anything anywhere that wasn't returnable and won't ever do it again. I want my money back!!

On 11-7-14 I purchased a 3 piece living room set from La-Z-Boy, thinking I was buying the best furniture you could buy. I had a wonderful experience with La-Z-Boy service department years ago and I never forgot it. This time totally different. This furniture is beautiful and it was on sale so I ask the salesperson 3 different times if it was real leather and he said yes each time so l purchased it for $4,000.00.

I recently purchased a recliner from La-Z-Boy but I've had them in my home for about 30 years now. Their sales reps seemed to be knowledgeable and I had a fine experience with their delivery team, too. The delivery was on time and the quality has been just what I expected. I'm quite satisfied with the recliner. It's comfortable and everything that I wanted. It was a great experience.

I bought from La-Z-Boy a power recliner and sit in it in the evenings from 6:30 until about 9:30 every day and I enjoy it. My wife had a reverse shoulder repair and she could not sleep in a bed for a while, so we also bought a power recliner for her, and she's been sleeping in it in the last couple of weeks. She could rest in it and it's very helpful for her especially with her bad shoulder.

I ordered over $15,000 of furniture on August 24th, 2016. I also put a big chunk of money down and was told it would be 5-7 weeks for the furniture to arrive. I had to call to find out status of my furniture and told it was in so we scheduled delivery, set up, and "reveal" for October 27th. Most of the furniture was placed but a couple of pieces were damaged and one was back ordered for a while. They didn't hang any wall pieces because they needed the furniture to center them. I have not heard from anyone at La-Z-Boy since. My calls and emails have gone unanswered. I am very happy with the furniture I have received, but this store doesn't do you any favors by being so inattentive and unresponsive.

The selection and ordering were fine. Low pressure sale and answered all of our questions. Follow up to check on dely was not as good. Rec'd "leave a message" or different number to call. Never knew when dely would occur until just prior. So, I would suggest you clean up your follow up info system.

Purchased a La-Z-Boy "leather" recliner 3 years ago at local furniture store (Eller and Owens). "Leather" on arms and back are peeling/coming off in spots. Have never had a piece of "leather" furniture do this before. This recliner has never been abused or cleaned with anything more than a soft untreated cotton cloth. I am very disappointed in the quality and lack of longevity of this recliner!!! Does La-Z-Boy stand behind its product and this type of defect???

I had a fast and easy experience with La-Z-Boy. The sales rep was very courteous and I had the furniture scheduled for delivery which went okay. The furniture has got fine quality. The guy that had come to repair it was really nice, too.

The furniture in our family room was getting kind of beat up and we decided to get some new stuff. We liked what La-Z-Boy had and we looked there at the store for quite a while. We purchased two chairs, some tables, and a couch from them. The sales rep was very wonderful. We were with her most of the time in the store looking at things and we were treated very well. They were extremely courteous and very helpful. It was a great experience.

I ordered two midtown chairs on 9/17/16. Bill called me on 10/29 that the chairs were in. We picked them up 11/4. They are gorgeous! I received professional service and support from Sammy ** and would certainly recommend Sammy and Lazy Boy. We purchased these chairs in Florence for our lake house in Owenton, Ky. We are pleased with this purchase. We own several Lazy Boy pieces of furniture and will no doubt purchase again in the future.

Though the delivery guys were nice, they refused to take away my old couch due to "stains". On two separate purchases, we were never informed of this policy. Reached out to the local store twice. First time, they never returned my call. 3 days later I talked to someone else on a Thursday. Nothing yet (Sunday). On the second call, she informed me that they do have the discretion of not picking up the couch, but should have offered to take it to the street. Here I sit with a new couch, a new chair and an old sectional. Not the best way to treat a new customer that spent $2K on two pieces of furniture. Needless to say, I'm pissed.

We were treated with exceptional courtesy by all of the sales associates. The manager, Nancee **, took the time to visit our residence and make suggestions regarding which furniture would work best for us. She even helped hang a heavy mirror! A real trooper.

My leather love seat is only 3 years old and it is peeling. I'm literally sweeping up my loveseat daily. I originally purchased my living room set from La-Z-Boy. I was guaranteed that their leather does not peel. Their customer service has been horrible. No return phone calls, emails and they offered me $265 credit. Which is a slap in the face. I purchased La-Z-Boy because I thought that their products the best quality. Apparently this is not the case. Also, their horrible customer service department is just has terrible as their products.

I've had La-Z-Boy in my home for about 20 years and decided we needed to change our furniture a little bit. Their sales rep, Roanne, was wonderful. She did a lot of things and explained a lot of things to us which was really great. The delivery was also wonderful. The fellows were very polite and did a good job. They came on time, did what they needed to do, and answered our questions. We had things pretty well cleared out but they were mindful of what was in the house. It was a very good experience. The quality of the furniture is great and the cost was good especially that we got it on sale.

My daughter has La-Z-Boy and she likes it, and I like it too. I purchased two recliners and I was very satisfied. I like the quality so far and it's on par with the cost. Moreover, the sales rep was courteous and knowledgeable. The delivery was on time and the delivery team was careful with my home.

Need someone to call me. Cell is **. Spent over $2200.00 on a lift chair for my husband that has back cancer. Told the salesgirl (who was new on the job, but still you hired her to assist) the reason we needed the chair. We bought one on her recommendation that it would work and it DOES NOT FIT HIM. It is too large and she should be knowledgeable to tell us it is not the right chair. This chair is now in the basement as we had to go to a medical store to buy one that would fit him and not harm him more. Call me please.

We have been clients of LA-Z-BOY for many years and have been very satisfied with the products and the service. The Current chair was bought to replace another that had been about worn out. This chair is of the same high quality and the mechanism is great.

The estimated delivery date was 8-10, weeks. I received in 6 weeks.... Awesome. I am very impressed with the service from salesperson, the delivery notice and the delivery itself. All I can say is WELL DONE.

Have been trying to reach customer service for 3 days. Waited 15-20 mins on hold over 3 days same thing. On Fri, however, response was, "Lines are all busy. Please call back". I am very pleased with the recliner couch I bought however, the left side mechanism to raise the footrest doesn't work. Need service. Would appreciate your response.

I have been trying for a month to get someone out to look at a defect in the sofa I recently purchased. I asked for a Wednesday or Saturday due to my work schedule. I got a voicemail for a Tuesday. Called back stating wouldn't work. No reply in a week so I again called customer service. Received a callback and date was set up for a Saturday between 10-12. 2 days prior to the date I got a voicemail confirming the date but the time was 12-2:30 instead of what was originally agreed on. I called that same day asking why the time frame was changed and was told they would have the service person call me. They asked if the person could email me instead since when I try to return the call I go to their voicemail. I gave my email address but have not heard back by either method. I just want this addressed. Even though it is a small defect it is in a prominent area of the sofa.

The couch looked good in the room, but it was an ’83 and very nice looking but I got tired of it and I wanted a new living room, so I bought some new La-Z-Boy furniture again. The sales reps were courteous. I spent a lot of money there this time and I tried my best to get it knocked down a little bit. They said I got my 30 percent discount, but it still was a lot of money. I then asked if they could throw in the lamp that I wanted so bad, and the lady manager said they can’t. In most places, people will do that if one spends a lot. I haven't received the furniture yet. They told me it would be delivered within six weeks, but I’m going on my seventh week now. They called and said that the fabric I wanted for my couch was on back order. They’ve been having trouble getting it and it probably wouldn’t be ready until the end of November or the first of December. Overall, my experience has been very good.

First of all, I fully understand I am responsible for what is written. You don't have to insult customers. I had to have a service person come out to and remove exposed ends of a staple which were very sharp. After he left I found several more sharp staples and bolt ends with no protective cover. Very disappointed. Thinking about asking for a new recliner. The manufacturer must not have a quality control department.

I am very satisfied with my new chair. I like that it not only reclines, but also rocks. The leather-like fabric works well in our living room. The dark cinnamon color meshes nicely with our other La-Z-Boy chair. The delivery men were efficient and polite.

Saleswoman was outstanding. Spent close to 1000 for chair and when delivered no arm covers. I had to call and ask about delivery. No email in the 6 week time frame. Received no follow up at all. Just take my money and you're finished with customer.

I noted on delivery papers that the loveseat was not sitting properly, it appears that an adjustment needs to be made on the frame. I thought a rep from the Midlothian, VA 23113 store would call about sending a technician out to look at the loveseat. Very disappointed that I have heard nothing from no one.

The couch we bought is very comfortable. On the showroom floor it had four pillows but showed up with two. Was very pressed and neat. Needed to do those things once it ride home. Also had a spot on arm.

I was pleasantly surprised when I visited La-z-Boy Stores for the first time. The quality of the furniture really impressed me, and so much to choose from. I purchased a new recliner, my first actually, after my doctor advised it after surgery. I absolutely love it. I definitely recommend visiting a La-Z-Boy Store. The staff is not only helpful with selections, but they provide information about the furniture and only their furniture.

We had a couch for about 20 years then needed a new one. We went to La-Z-Boy then went someplace else, and we liked La-Z-Boy's service. We liked everything about it so we went back there. What we bought were alright. We thought the electric ones would have been better but we weren't sure about where the cords would come out at in the room so we didn't get it. The person in the furniture place that we went to at Northgate Shopping Center was excellent. We were helped completely. They gave us some ideas of different furniture that we could purchase with that. They were always so nice in courtesy. I recommend them. They did a excellent job.

Our furniture was more than 15 years old already so we needed something new and got furniture from La-Z-Boy. The lady who worked with us was so nice. She gave us our space to discuss what we liked. We decided on a couch and chair and a half. We also needed a recliner but we were not sure what color we wanted to go with, and she helped us a lot with color swatches. She was wonderful to work with.

My wife and I were looking for an electric powered reclining loveseat that was not overstuffed and bulky. We were shown various models of the Addison line, including one that had a pull out drawer in the center console and the area around the cupholders on the console was made of wood. We asked the saleslady about financing and she told us they had programs from 12 to 18 months. We told her we had another place to look and get back with her the next day; but she said that she would be off and that another salesperson would complete the order.

We were in need of a new sofa after purchasing a sofa that only lasted 5 years with easy use. We wanted to customize a sofa for our needs after working with a designer in a showroom. We spent more than we had planned to spend, however, we were excited to be purchasing a quality (or so we thought) American made sofa that will last our family for years to come. We received the sofa after 5 weeks. The fabric appears wrinkled and loose after setting on it now. Very unattractive looking.

We contacted La-Z-Boy in early October concerning a broken spring on a 7 year old recliner. We were told that we had to pay for 1 hour of labor ($115) in order for them to send out a repairman with the part to repair the chair. As in their policy, parts like springs are warranty covered but labor is not. The representative we spoke with wrote down the manufacturers and serial numbers and asked if we wanted the part shipped to us. When we told him it would not do us any good to have the part shipped to us since we cannot repair the chair ourselves, he said he would have it shipped to the repairman to bring along and scheduled the date of 10/22/16 for the repairman to come fix the chair. On October 22 when the repairman came to our home he informs us that he was only here to assess the damage to the chair and file a report as to how long it will take for the repairs.

Delivery was on time but we found a spot where leather was worn, covered it with marker pen. Then found strings on the stitching not finished properly. We tied two ends together and hope it will last.

I was in need of two recliners for my new apartment. The salesperson was very helpful. I don't remember her name but she didn't hover around but if I needed her, there she was. She gave me choices of colors and even different sizes of chairs. I was very pleased with the service and product.

The La-Z-Boy sales rep was good. We described our room and she helped us design a sectional that would fit our space with the rug and the fireplace. The delivery team had to rearrange the sectional because they first hooked it up the wrong way, but they were friendly and on time. The corner section doesn't seem as firm as it probably should be, but maybe that's just the way it is. It also took a long time to get the couch and I wish that was a little faster. La-Z-Boy said four to six weeks but it took two days short of six weeks.

I've had La-Z-Boy furniture at home for seven years. We moved into a different house and we needed an additional room of furniture so we bought new ones from them. I had the exact same sales rep I had seven years ago. She was great back then and she was this time as well. She was very accommodating to my schedule and needs. The delivery team was also fantastic. They got here when they said they would and were very respectful of my home, making sure that they were very careful moving the furniture in so that nothing got damaged. They also cleaned up everything before they left and showed me how to use everything.

Our recent experience in purchasing a recliner at La-Z-Boy in Latham NY far exceeded my expectations for a furniture store. Our salesman was friendly, extremely informative, and willing to take the time to ensure we were happy with our selection. We have had the recliner for a few months and my husband and I are fighting over who sits in it as it is extremely comfortable!

A salesperson approached us when we entered the store, listened to our ideas and spent considerable time showing us various chairs and demonstrating the options. When, after an hour, we said we wanted to go home and think about it, he thanked us for coming in and gave us card. We were so impressed with his helpfulness and product knowledge we returned the next day and ordered two matching recliners. The chairs are a perfect fit for our bedroom and very comfortable. We are very happy with our purchase.

Original order placed ** with correct pieces. Was re-entered by someone and when re-entered was missing the Left Chaise and replaced with a corner unit. Had to refuse delivery of the corner, drive to the store to discuss. Left Chaise was then ordered and delivered 3 days later. Address was wrong when they called for both deliveries. Had to call and correct even though I corrected in the store. Had to take time off work for the correction delivery as I scheduled on a Saturday for a reason. Hoping my financed amount is correct as I am currently paying for the corner unit and was told it would be removed.

We fell in love with the chair as soon as we saw it in the showroom. It was the right colour, and had the features we were looking for. It is very comfortable, though we do use a small pillow for support of the lower back. The fabric is good quality, and we are glad that we purchased the Protection to maintain it into the future. In using it every day, we realize that the seat is higher than we noticed at first in the showroom. One small concern: the little stickies attached to the legs did not remain in place for more than a few days. I had to find other covers to protect the hardwood floor.

I am thoroughly disappointed in La-Z-Boy selling a fabric warranty which is totally useless. I purchased a whole room of new furniture for my living room with the help of a designer. I purchased the fabric warranty because the furniture was off white as recommended. Love the furniture but on two occasions when calling to ask for a person at ULTRA SHIELD to come out and clean furniture each time they have said "it's not covered". Warranty totally useless. Shame on La-Z-Boy for selling such a product.

My wife and I were very pleased with the guidance given by the salesman. He answered all of our questions and gave us additional information about the couch with recliners on both ends. We are extremely pleased the quality of our purchase.

We picked out our living room furniture and couldn't wait for it to arrive. Our couches, end table and cocktail table came in 4 weeks - we were thrilled. We're still waiting on our console table because it was broken in transit, we've been waiting 4 weeks. I call every other day and keep getting told another week, that's not good customer service at all.

We ordered 3 recliners, sofa and two ottomans. The interior designer came to our home and was a big help. They were delivered in the time frame promised and the delivery guys were terrific. We love the furniture.

This whole experience has been horrible. Our furniture is barely 3 years old and falling apart. Called La-Z-Boy after a year and they couldn't understand why I called a year later after purchasing the furniture. UHM DUH because your furniture is supposed to last longer than a year?! Our recliner has broken many times on my father and he now has to fix it on his own because La-Z-boy wants to charge $100 an hour for labor. (This has a lifetime warranty on parts) I talked to a Michelle today and she wanted to know why I never called back to check on the status of our couch maybe being able to get fixed... Didn't know we had to do YOUR jobs...

I was very with my overall experience in purchasing a recliner from La-Z-Boy. I saw the item I wanted advertised in the newspaper and went to your store the next day. The recliner was in stock and was exactly as depicted in the ad. The delivery was smooth, the delivery on time. I am very pleased with this chair!

I purchased this item back in June. Delivery went to the local Langley store until we moved and it was delivered to this new address on Sept 20th. The right side back was lacking foam and a lot of ruching across the top. I complained and they sent for a new back. The new back came and it is a much thicker foam inside, which makes the cushion hide the piping on the left seat. The lack of foam is now in a different place on the front, as well as more bad ruching. I am totally frustrated as now the Manager Darren is not returning my call regarding sending another technician to see this. This is not a very happy situation for my husband and I. My husband is disabled and not able to help me in this situation at all. I am at the stage where I really do not know what to do. Although I am thinking of going to the Media for help.

We were looking to replace my husband's recliner. Since we have had several La-Z-Boys in the past, this was our first choice. The sales woman who assisted us was very knowledgeable and steered us in the right direction. The delivery men were super. All in all it was a very good purchase. My husband is enjoying his new recliner.

We ordered a couch and two chairs on April 10, 2016. Chairs are fine. Couch a different story. Several defects. After several attempts, several couches and the last repair person being here on October 1, 2016, not able to repair the issue. I have heard from no one about the next course of action. I have however received what I believe might be the right arm of our couch. Each employee is very courteous, documents each situation and then NEVER shares that info with anyone else. Thus the consumer is ignored and does not receive the correct solution. Case number **. PS... this order has been paid in full to La-Z-Boy!

We have been La-Z-Boy purchasers over the years including 2 matching leather couches in our family room and numerous recliners. We have always been happy with the product in past. A couple of years ago we bought a leather recliner and the leather has started to fade and discolor in the headrest area. We were sold the extended warranty as an extended La-Z-Boy warranty however we have since found out that it is through a 3rd party company who do whatever they cannot to let you make a claim. We generally don't buy extended warranties but did in this case because we were lead to believe it was through La-Z-Boy.

We thought we'd just shop around a bit, but didn't really know what we wanted. Certainly didn't want a pushy salesperson putting the pressure on, either. But then she, the non-pushy salesperson, asked us what we were looking for, helped us to narrow our choices and before long had listened well enough to show us what we wanted! Who could ask for more? Bonus: After the couch and chair were delivered it turns out that the chair was not really suitable. No problem! We went back to the store and the same super saleslady helped us, arranged the exchange, and we are supremely satisfied. Why can't all stores offer this kind of quality and this kind of service?

I've had La-Z-Boy products in our home off and on for 40 years. I went to them because I knew they had quality furniture and I was looking for something that was not the run of the mill in colors. I searched websites for some of the major stores, not Ethan Allen or Bassett, and I couldn’t find anything that was unique or that hits me the way I wanted it to be. I love La-Z-Boy’s website with how I could pick a piece of furniture and then experiment and see what it would look like with the different fabrics. I went to the right place and got the right stuff. Recently, I got 2 recliners and an apartment size sofa. The salesperson was very informative, not pushy, and was really good. Then I had a very short interaction with the delivery team. They were prompt, did their job, and left. Moreover, La-Z-Boy has an excellent quality product. They have quality, professionalism, and variety.

We were ready for a new type of furniture and we did some looking around and we settled on La-Z-Boy. Our interactions with the sales rep have been totally satisfactory and I've had no problem with the delivery team. Our first La-Z-Boy purchase includes 2 power recliners and 1 sofa and we've been very happy with them so far. We already knew going in what quality we were getting for the given cost and it's okay. It was a very good experience.

We were very happy with our experience in the store. Our sales person, John **, was very helpful and answered our questions and made suggestions to help us find the right loveseat recliner for us. However, soon after the recliner was delivered, we began to have problems. We called the store to have someone come to look at it and fix the problem. The back on one side seemed loose and didn't come to full upright and the chair would not recline smoothly. We were told to "give it a week because sometimes the recliner will straighten itself out." He told us to "give it a week, and call back if there was still a problem." It seemed to get worse so I called back, and was told I had to wait a week before he could come to our home. A week later he came, determined that the back needed to be reglued.

Lynn ** is a low pressure, well informed and experienced design consultant. She gets it! Lee ** (the store manager) is the self-described "oldest and best looking" child of Arthur **. I never met Mr. ** but my dad said he is a noble businessman. This is a GREAT family business!

Our visit to La-Z-Boy on 9/4/16 was a good experience. We were there to purchase 2 chairs for our home. We had purchased 2 chairs from La-Z-Boy 8 years before. We were very happy with them. We looked at many chairs and found a rocker recliner for my husband. I couldn't make up my mind between a rocker recliner and a chair w/ottoman, which I was replacing. With pressure from sales person I took the rocker recliner, because I had mentioned a swivel rocker recliner. Of course was a special order for both recliners! When delivered I was appalled at how small it was. It had a narrow seat and fiber filling was way overdone! We had memory foam put in seat. Very uncomfortable chair! My husband's chair is different and he was ok with it. Mine is a chaise recliner and very hard because of attached material from seat to footrest. The handle works extremely hard (I am over 65) and have little strength in my hands.

So disappointed in the after purchase service, could not hear from sales rep, could not get a Mgr. I had to f/u frequently to find out my delivery date, set a service apt & just called yesterday to be told my last recliner was in - no one called??? Not happy????

This is our second complete family room set that we've ordered from La-Z-Boy over the years - and we've loved both of them! The first set didn't wear as well as we had hoped (we are HARD on furniture with two dogs and kids), but we kept it for our new basement and bought a new sectional that I'm sure will last a lifetime! Jim, our sales guy, and the delivery staff was amazing! Two thumbs up!!

Bought a couch and loveseat in April 2016. Cushions are worn terribly. Customer service has been out 4 times. Nothing has been resolved. Takes 8 weeks to even get a replacement part. Don't buy with La-Z-Boy.

I haven’t gotten a La-Z-Boy since 1984. Right now, however, we live in an RV and we needed a place to be comfortable. The couch in there was horrible, though. We bought a La-Z-Boy and it fit in there. We can lean back and watch television and be comfortable that way. During our purchase of the chair, the sales rep was the only one in the store and he was having a rush between customers, but he was really nice. He explained a lot of stuff. The delivery of the La-Z-Boy was really good too. The guys got in there, didn't hurt a thing, and were excellent.

We were purchasing a new house that's unfurnished and so we got a sofa and chair-and-a-half recliners from La-Z-Boy. Their sales rep did a great job of explaining all the various options and features and she laid all the stuff out for us. She helped us a lot with colors, sizes, and other things that were available. She was very open-ended and there wasn't any pressure from her. The house is being built and we had a settlement scheduled, so delivery will occur by the end of this month. We'll gladly go back to La-Z-Boy if we need furniture and have a good experience again.

OK satisfied with showroom experience. Would have like to know that when ordering two leather recliners of the same color that they would NOT be the same color. One more red, the other more deep brown. Both recliners had glue smears on them. Still waiting for resolution on that. One recliner has a staple or nail trying to poke through on one of the arms, still waiting resolution.

I bought a chair from "dealer" of La-Z-Boy. I got it a little over a year ago. I have owned 1 La-Z-Boy before, it was a great chair. This one is a piece of JUNK. I call the dealer, they don't make it. I call La-Z-Boy, they didn't sell it. Buy what you want but if you want to USE your chair I would buy elsewhere.

I bought these two recliners because had been very happy with ones I bought 15 years ago. These were smaller for my condo. After a couple of weeks found I felt springs in the back of the cushions. Called service and a very friendly, professional technician came out. He said if I was not happy he will replace the core cushions and add a strip of something. This will take 6 to 8 weeks but am very happy with service so willingly.

We have had La-Z-Boy before and still have most of them. The salesman is a good man and tries hard to make the customer happy. The chair we got replaces an Ashley that we had for three years before the padding virtually died. Have never had that problem with a La-Z-Boy. I love the new chair which is leather covered. Always had fabric before so this will be a new experience for us.

Recliner seat and back sunk in, was picked up and repaired two times and still sinks in. Lousy service, have to wait for days to get something done and still not right. Service is no good from the store all the way to the corp. headquarters, spending long waits on the phone. Never again will I buy from La-Z-Boy.

Bought a sofa three years ago from La-Z-Boy. It's already coming apart. Screws fall out, the frame is made of composition board. If you were allowed turn it over in the store and look at the construction, you'd see that it was made just like the cheap Chinese sofas sold by other stores for half the price. The foam cushions are already wearing out in the seats. It takes more than just "made in the USA" to produce a quality product. It needs to be "made well in the United States".

I've had La-Z-Boy products since 2001. I needed some additional chairs so I got two recliners recently. Their sales reps were always very helpful, and they tell us like it is and what we need to know. I had a fine experience with their delivery team as well. The quality of the furniture is very good. Overall, my experience with La-Z-Boy has been great.

My couch was getting old and showing wear as it was 16 years old. That’s why I bought new furniture from La-Z-Boy. I'm not getting any younger, so If I'm going to do it, I better do it now. I had the designer, Caitlyn, come up. She was a very helpful girl and really knew what she was doing. Shelly, the manager, was great as well. I purchased a sofa, loveseat, and ottoman. Everything has gone up in all the years since I've bought furniture before, so I was not surprised by the price of my purchase. I had to wait until I could get rid of what I had before setting a delivery schedule for my furniture. The delivery guys were nice. I was surprised they were here earlier than I thought they would be and they were very good. They went right to work and did a beautiful job. I like the quality of the furniture. I had to buy covers for it for the time being just for protection from my dog. It has been excellent and I would go back there again.

We purchased two La-Z-Boy rocker recliners about 4 years ago. In June of this year I was sitting in my recliner when suddenly there was a loud popping sound and the back of the recliner just dropped to full recline position. I contacted La-Z-Boy service, told them what happened, they said the parts were under warranty and I would have to pay a labor fee up front which I did. They then said they would have a repairman out on September 9th. I thought they were kidding, they weren't. So I lost the use of my recliner for just about 3 months.

The Pembroke is a very popular style and I know why because not only is it beautiful but it has a sexy design quite feminine. The seat length is great for a tall person and the options on seat firm or softness is a plus. I chose firm. I chose my upholstery and was assisted with fabric for the pillows by very capable store staff. Ron, Jenny and Sara have great interior taste and are knowledgeable and personable. The Gibson rocker/recliner is upholstered in a cuddly fabric that the store personnel referred to as the teddy bear. The chair is so comfortable it's hard for me to get out of and family members are trying to claim it as their own! I purchased my first piece of La-Z-Boy around 1990's. I've purchased 5 pieces since then. The furniture is well made and of course very comfortable. I'm waiting for my couch and loveseat to be made and can't wait until it's delivered!

I purchased a Harbor Town Reclina-Glider on 3/20/15 from your Fairfax store. The sales associate Julie was very helpful. However, I find I am not using it AT ALL because it is very difficult for me to lift the footrest. Apparently I don't have enough strength in my right arm and actually most people struggle with it. So the $1000 plus chair is just sitting there looking nice but not used. I filled out an online survey approx. a month ago and asked that someone call me about this. No one did. Please respond and I hope offer some solution. Thank you.

Our son was going to college, and we gave him our furniture for his apartment. So my wife and I went out and bought new furniture from La-Z-Boy, and we love them. The sales representative was wonderful, and the quality of the sofa, ottoman and chair that we bought is very good.

Bought furniture with expectations of high quality but within week seat memory foam was soft in one seat. Called store & they transfer to 800 support. I was on wait mode for 40 minutes & I hung up without any conversation. I paid 1000 extra (600 for memory foam & 400 more than competition). I was really disappointed in my first experience at this buy. I got call from your customer service team & they are scheduled to come on 11th.

Posted price does not include delivery charge which is always added because all furniture has to be delivered from some warehouse. Price stickers should clearly state cost of delivery, otherwise it is a surprise when you go to check out. If the recliner had not been on sale I might not have bought it because of the added hidden charge.

NEVER, NEVER, NEVER AGAIN would I ever order from this company. Horrible service. We ordered a sectional mid August and still have not received our entire order. Spoke to the store Manager (**) where I purchased from at 7035 smith corners Blvd in Charlotte and he does not seem to care about the matter since they already made the sale. He was suppose to call me back after I called him twice yesterday. I am still waiting on that call. No followup, poor customer service and no accountability is what you will get if you buy from them.

I had a good experience with La-Z-Boy. They're all I have in my house for about 30 years now. That’s how well I like them. They stand behind things and I know that if I have problems, it could be taken care of. The couch, the loveseat, and a couple of chairs were a little outdated as I’ve had them for 20 years and I decided I’m gonna have a new set so recently, I purchased two recliners, a glider chair, and a sleeper sofa from them. The sales reps were very good. I can’t complain a bit. They went out of their way to help me. They are terrific.

I had purchased from La-Z-Boy about 13 years ago and when we're putting new flooring in and out, we decided it's time to get some new furniture. We went in on a Friday night, talked with a gentleman, and purchased a couch and chair. Unfortunately the couch that we wanted which my wife had seen online wasn't in the store. It was the one that the gentleman said everybody likes and I'm still waiting to hear from La-Z-Boy to let me know when the furniture will be ready. They said it could take up to six weeks so I'm a little nervous. But other than that, everything went well.

I will never, ever, ever buy from La-Z-Boy again. Chairs are expensive and made poorly. We bought two manual recliners and they are so difficult to operate that I have put my shoulder out in trying to do so. I did not have this problem with showroom models. We were told we had to readjust the fabric every time we sit down by pushing it forward in order for the locking mechanism to work... quite a feat while maneuvering the handle at the same time. They said eventually the fabric would stretch out so that it would become easier. I wonder if that will happen before I damage my shoulder permanently. And no I am not a complainer or fussy consumer by nature.

Joey ** as my salesperson. He took into consideration my back and knee surgery, and directed me to the best sofa recliners for my issues. Thank you for employing such a wonderful man.

The sales associates and manager were a great help in guiding me through the process. Delivery was on time and my sofas were even nicer than I expected. Value for the quality is better than competitors. Wonderful custom choices and fabrics. It's been 5 months and I haven't had one regret. The sofas are top quality, comfortable, and look beautiful. I bought on a holiday sale weekend and got a good discount.

I bought a loveseat, couch, and recliner from La-Z-Boy and their sales reps are really helpful. We moved around furniture in the store to make sure that the things that we wanted were going to work together and match. The people that did the delivery were friendly and courteous. They were a little bit early, which was fine. They helped me put new footing on the bottom so that it wouldn’t scratch my brand new hardwood floors. They were great about being patient while I got that taken cared of.

Browsing through a La-Z-Boy Store is like a stress management session... very relaxing. And the relaxation can continue if you purchase an item that suits your needs. It's also nice to see what's new and comfortable!!

Went to the La-z-boy just to look around. We thought there was no way they would have a sectional couch in our budget. After looking through the store and talking with one of there reps, we decided to get a couch and love seat instead of a sectional. We got the couch in the RENEW leather, and have never had a problem or complaint about it. I recommend la-z-boy to everybody. You don't need to be a billionaire to own their furniture.

We had definite things we wanted in mind when we went to La-Z-Boy. We went in looking for a specific model chair, but the rep noticed that we might wanna buy a different model. He was very helpful in demonstrating and finding the chair that he thought we would like. He guided us to a different chair with a different fabric which was very pleasing. He took a lot of time with us and ended up engaging a couple of other salespeople as well. They started helping us to find stuff that matched what we were going for decoratively. We bought some wall art as well and we have been back since then to buy some more stuff to finish decorating the room. We got very good attention from the staff on both times that we went in. They were nice to work with. La-Z-Boy's about 25 miles from where we live but we made an effort and went back to flesh out our collection.

We got new floors when we remodeled our house. We've had our furniture for a long time and so we decided to get new ones. The La-Z-Boy sales rep Carol Ann came out to the house and did a lot of neat stuff that were unexpected. She also answered everything very nicely and I would highly recommend anybody to her. My parents were looking for some new chairs and I told them to go see her. Also, the delivery guys called right before they came and said they were running half an hour early, which was fine. They were very helpful, too. The quality of our furniture is great and it's definitely worth the cost. We're very happy with it.