La-Z-Boy Furniture Galleries Reviews

On the truck the drivers had a red couch, I ordered brown. My husband noticed that the plant had mix up my order with another one on the truck. It was a hassle. The drivers were very nice.

Excellent service and high quality sleeper sofas.

I have already recommended this company. The delivery guys were great. The sales clerk was excellent and full of knowledge. I went in to buy one chair and bought two. I am very satisfied.

We purchased 2 recliners 2/9/16, delivered on the 11th and one had a squeak. Therefore, called salesperson who set up an exchange – no questions about our request. We had a problem with delivery (truck broke down) and (death in family) everything exchanged out. New chair has a similar type squeak, must be a characteristic of chair.

We had a great experience all around. Corin was our salesgirl and she was very patient with us as we changed our minds a lot! We were very pleased with everything! Thanks Corin. You were great!

Power headrest/lumbar/leg/back. Every thing with the operation of this chair work very well. I would have added a back support for the mid section of the back, had this been an option.

I was in need for new furniture as I had my basement remodeled. Went to 3 other furniture stores and had nothing that came close to what I found at La-Z-Boy. I walked in the showroom and it was instantly I seen what would work perfectly! I am a repeat customer and I plan to keep shopping at La-Z-Boy.

Kay was a wonderful sales person. She was so helpful. I love my chair.

I was looking for a comfortable recliner that looked nice and where there was also room for a special dog to lay beside me and thought I could find it myself; however, after a short search on which I came up empty, I finally decided it might be a good idea to have a salesperson's help -- and there she was!! I told her what I wanted and she glanced around a few seconds, then suggested I come try "this one" -- which I did and it was amazingly comfortable before I "reclined" but when I reclined I knew immediately "this one" was "the one" I had been looking for. It is automatic so I don't have to reach down and pull up a lever that was always rather difficult for me. Just push a button and it goes just where I want it. And there is room for that special dog to jump up, cuddle down, and flake off into slumber land while I play or work on my computer -- we are both supremely happy with this chair which I probably would not have found on my own.

We ordered a recliner sofa with manual footrest lift. (We already own a recliner chair with electric controls.) It was ready for home delivery six week after my order date and was delivered two days after we paid the balance. That was faster than I expected. The "fabric" upholstery is richly patterned and colored and seems like it will be durable for two retired adults. (The "Performance Fabric" on my recliner seems more rugged and would be better for family use.)

I've always thought that the brand-name La-Z-Boy meant something. Couple years ago I went shopping for a couch and loveseat and in my mind the only brand I could buy was La-Z-Boy because of all the advertisements commercials and everyone saying that they're just wonderful pieces of furniture. So I spent over $5000 for a couch and loveseat and when I bought it I was told that everything was 100% guaranteed. The mechanisms would work. Don't worry about anything going wrong. It's a great company that stands by their product.

Within 24 hours one of the recliners broke. The service group came out and determined the base of the loveseat has to be replaced. Without a question being asked the base is being built and will be installed soon. Every company has its problems and how they resolve them says a lot about the company's character. They are living up to their image in my mind.

First recliner I've ever bought new and I'm so glad I got it. Had to wait for it since it was a special order around Christmas, but well worth the wait. Very comfortable and the color & fabric are great. Working with the furniture store was very easy, even if they weren't a La-Z-Boy store. :) Now I'm thinking I may need another matching chair...

I recently had a recliner delivered to my dad. It was $1600 and we waited over 6 weeks for delivery (it was customary). After the men left, my dad sat in the chair and the back came off on one side. I immediately called and was told the truck could not return. I was told to call customer service and they gave me a date weeks away before they could service the chair. I told them it was unacceptable and called the store again. The store manager came out immediately and put the chair together correctly. The manager gets 5 stars. Your customer service center gets 1 star. Based on this, I would tell someone to buy from the same store knowing the manager would fix things immediately. But customer service scares me.

When I ordered my furniture, the sales person and I discussed the motion mechanism handle, and I ordered and thought my furniture would be coming with the wooden long handle mechanism instead of the uncomfortable "pull type" mechanism that I received. That is the only thing that I am disappointed over about this furniture. Other than that I truly love my selection!! After delivery, I called customer service regarding this, and they told me that my selection wasn't even available with the wood handle mechanism... but that's not what my salesperson told me.

We spent $5,000 on a recliner couch and loveseat in January 2016. After we got it, about two weeks later, we noticed that the couch back didn't line up with the armrest - was off by about 4 inches. We called service and he was extremely unhelpful - didn't have anyone in our area to come on the days we were available. Was not polite and definitely no customer service. We called back and someone else said they could get a guy to come and check it out. The person showed up, took a look at the couch and said there was a screw missing and the whole frame was out of whack so he had to order a new armrest. Instead of a new couch, he is coming to repair it. We should get a new couch. We went with La-Z-Boy because of their GREAT reputation and quality, etc. Should have gone to Costco and saved $3000. Would never buy from La-Z-Boy again. Extremely disappointed in the product and it's not cheap! Not worth it.

We built a new home and we moved and needed different colors so we bought new La-Z-Boy furniture which is very much exactly what I had before only different style. It's perfect. The sales rep was wonderful and everything went well during delivery. I need a couple more pieces for my house and I'm looking at going back for a couple of chairs.

This was our fourth experience at this gallery. The fact that we continue to return to Brandon whenever we need furniture speaks volumes about the quality of the furniture and the service.

I purchased a sectional couch on July 7, 2013 for around $4500.00 dollars from the La-Z-Boy Furniture Galleries in Greenfield, WI. I noticed that two of the cushions were coming apart at the seams. I called La-Z-Boy on February 24, 2016 to have them look at it for repair. They charged me $115.00 for a service call. The man came on March 15, 2016 was here five minutes, told me it could not be repaired. I then called La-Z-Boy repair service again and was told that the type of cushion I have is no longer made nor the fabric. But they would recommend a local furniture repair place to fix it. Ok! If they, La-Z-Boy, could not fix it then why could any other place fix it? In other words their customer service is non existent! I will never purchase or recommend La-Z-Boy product to anyone!

Salesperson was very helpful. She was well informed about the product. Delivery was right on time and the delivery men were fast and informed when asked questions. We have been married for 56 years and have been doing business with La-Z-Boy for many of those years. If the need should come up again we will do business with La-Z-Boy.

Love the furniture. However, we were expecting it in the dark brown as your store display. Maybe color names rather than numbers should be used to assure customers have the right choice. The color number we wanted was right next to color number we ended up with. We will never know if the error was a simple error when inputting our order, or not. When confirming the order all a customer see is a bunch of numbers. An error can be detected easier if a customer has to confirm words rather than numbers.

We're happy with the chair, but delivery was another issue. We were supposed to be called the day before to set up a window - that never happened. I called and was told when it would be, a time we weren't actually available. We had to extend a baby sitter's time so that someone would be home. We purchased a chair and two pillows. The pillows weren't delivered. We called to find out where they were and were told they were delivered to the store. Why would we want a chair delivered at home, and pillows at the store?! The store agreed to send them to our house. Weeks went by, no pillows. I called again and was told they were still at the store and I could pick them up. I once again asked why they weren't shipped, and for them to be shipped. I then got another call a few hours later from the store asking what I wanted to do with the pillows. They finally shipped that day. Very frustrating delivery experience.

Sales personnel were very helpful in the selection, and even came to our house to measure. We were unsure of the way the sectionals would fit in our living room. Delivery was excellent, clean and professional. This is our second set of La-Z-Boy sectionals.

The time taken to make sure that I got exactly what I wanted for my furniture. Ensuring that it would definitely fit all of my needs, financial constraints, and lifestyle. And even when I had some other doubts and returned after the order, they still took the time and effort to make sure that I was getting what was right for all of my parameters. And even if my regular salesperson was busy, the other salespeople would try to answer any of my questions. And if they could, they would tell me I needed to talk to my sales representative.

The La-Z-Boy store had a massive inventory to choose from. The salesperson who helped me listened to what I wanted and showed me options that fit my requirements. She arranged for free delivery and set-up within two days. It was an excellent experience.

We moved into a smaller home after deciding to downsize our lifestyle. Since we have had excellent service La-Z-Boy in the past 20+ years we went to the La-Z-Boy on N. Division for new furniture. The salesperson, Ben **, was very helpful answering all of our questions and being mindful enough to leave us alone, at the appropriate times, to discuss the available options. It was a great shopping experience and yes, we did buy our furniture there.

I bought my first La-Z-Boy thinking it would be really comfortable and it was initially when I tried it in store but now I find when sitting for long periods, it's not that comfortable and padding on seat area seems kind of lacking.

This is our 9th La-Z-Boy and we are still happy customers. The staff at the No Olmstead, Ohio store was great to work with. But then all of the sales personnel at the stores in the other states we have lived have been great to work with. We will be back.

I adore my new recliner. My only complaint is that the poor delivery men weren't given the name of my retirement complex which have been very helpful since there are two large complexes across from one another. They phoned a few times to try to figure out where they were headed with my chair. However, once here, everything went perfectly and the chair is better than expected. I ordered an in-stock chair in December with a February 19th delivery since I wasn't taking possession of my apartment until the 18th. Everything worked out very smoothly and I'd definitely check with them again if I find myself needing additional pieces of furniture.

We are very pleased with our purchase and the assistance the staff gave us in selecting our pieces. We get many compliments from our family and guests.

Your salesman was very pleasant and honest with no pushing and very helpful. We will recommend your product line and service. Thank you.

Brown's Furniture was the first and only stop I made. They were recommended so I went and bought our set there! Ferris ** is a great salesman! Love my La-Z-Boy set! Very comfortable and had delivery too but only cost $35 and worth it. Thank you. Bought the sofa, loveseat, and the green recliner. All La-Z-Boy!

Shane ** helped me order my 2 couches, 2 chairs and ottoman. I can't say enough about how fantastic he was with the whole process. I only order La-Z-Boy furniture because of the quality. I have leather couches in my living room that I ordered in 2003 and use every day that are in great shape. Dan (don't remember his last name) also helped with the choosing of the fabrics. Shane and Dan made a great team.

Recently purchase 5,300.00 of La-Z-Boy furniture from greenfield Wisconsin store. Salespeople were nice and genuine. We got a surprised call for delivery on a Saturday. The company never pre called and treated us like 14 year olds. We only received half of order (which was originally told in all fairness). After delivery people left we noticed loose fabric on live seat. We've been waiting over 1 week for return call from customer care. We asked store to replace love seat and upgrade us to a electric love seat. They said in March 13th they could not take this hit. In The interim we've mentioned that we been still awaiting a call from repair tech. And still haven't received the other half of our furniture (and we paid cash). Called I. Today March 14th and Austin at customer care asked me to call tech. I'm very concerned. Very unprofessional. They have our money and we have defective furniture and still awaiting the other pieces.

I purchased the Monroe style rocker recliner from QVC and since have had AIT, which is the delivery company they used, pick up the first chair and deliver the second one. The problem is that the back of the chair is going FLAT. Mind you, the chair is supposed to have memory foam in it for the increased cost of $150.00. So, why are these chair backs going FLAT after a week or two of use??? I have called QVC regarding the problem, but they can't help, except to send me out another new chair, and have the FLAT one picked up, again!!

The chair I purchased needed service one month after it was delivered.

We had an old couch, and we needed a new one. Our transaction with La-Z-Boy was good. They answered all the questions, and made us feel comfortable with the purchase. The delivery was very good. The team was very helpful in setting everything up, and we're happy. Our new couch is very good as well, so far. It was an excellent experience.

The La-Z-Boy that we got was a good product. It was for my father who has a diabetic wound and according to him, the delivery was very quick and easy. Also the manager at the store went above and beyond any young person that I have ever seen. He should be promoted.

We purchased new furniture from the La-Z-Boy store in Toledo, Ohio in 2011. My husband sits on the same side of the loveseat, and I sit on the same side of the couch. Within one year, both of us noticed the seats were collapsing so I called the store. I heard the same thing that others have complained about. "We have never had anyone complain about that; I own one and it is still fine, etc." To be honest, that convinced me that they did not feel like repairing it. I stopped in the store a couple times and mentioned it to the saleswoman who handled our purchase, the only person I would give a 5 star rating to, and she sent me back to the repair center.

The other furniture we had wasn't doing the job so we purchased a new sectional from La-Z-Boy. The furniture is nice and cost to quality wise, I felt it's a good deal. I really like it and I fall asleep in it a lot. The people at the furniture place where we got the La-Z-Boy were very nice and everything went pretty smooth. They did a nice job and explained everything. When they delivered it, the chair was broken. We had to wait for the one chair for six weeks because they didn't have it. But when they brought it, it was broke. They took it back and we got another one a week later. Overall, I was very happy and I've had a very good experience with them. If I ever need furniture again, I'd go back there.

I can understand the need for having a restocking fee associated with returned merchandise if the reason for the return is a "change of heart". However, if the reason is due to manufacturing defects and the dealer cannot correct the problem a restocking fee is nothing more than a theft.

I just had major back surgery and the surgeon told me that I should get a recliner so I purchased one from La-Z-Boy. I also bought a table. I went in their store and sales reps were nice and went out of their way to greet. I ordered two recliners, but then, when the two recliners came, they weren't the same as the one in the store. I called them up and I said that the one for my friend wasn't comfortable for her. They said they will send people out to try to fix it. I'm going in for surgery and I can't be doing all of this back and forth. I told them to take the one chair and bring me another one more like the one in the store.

The staff were very helpful in assisting us with the material and color. Pleasure dealing with people like this.

Extremely pleased with our experience with La-Z-Boy. We have bought other furniture from them with no worries or problems. We trusted it would again be a no hassle purchase and it was. Our Sales Person Sharon was extremely helpful with her hands-on non-pushy approach to customer service. We were asked if we wanted delivery or personal pick-up. Many companies do not offer an alternative; very happy to pick-up and save the cost. Again very informative and helpful staff at the loading dock. We will buy again, guaranteed.

I purchased chair 6/28/14 and in 01/16 noticed back and seat pads sagging. La-Z-Boy ordered a seat cushion and installed it for $70. Nothing was mentioned of back pad. I presently own 3 La-Z-Boy chairs and a couch. I'm very disappointed with the way this was handled. I had thought La-Z-Boy was a superior furniture manufacturer. One of my other chairs is a leather recliner and is six years old, gets the same usage as the one with the sagging cushions, and is still in excellent condition. How Is La-Z-Boy going to correct this situation?

Greyson Sofa is very comfortable. Not too soft or too hard. The reclining mechanisms work smoothly. We're happy with our purchase.

The store manager called, apologized for the response we got from the Furnishings consultant. She arranged for the chair to be picked up, waived the restock fee and gave us a store credit so we can come in later and pick out a better fitting chair. The chair was picked up today, the store manager called this PM to be sure the pickup went well. Everything is now good!

My furniture was older and my kids had moved out so I was ready for a change. I purchased accessories, table, sofa, pillow, loveseat, and a chair from La-Z-Boy. One of the reasons we decided to go with La-Z-Boy is we loved their selection and the customer service was really good. It's something we never experienced in the other furniture store.

After contacting the customer service dept in Dallas, TX to inform them that the chair that was purchased at the Mesquite, Texas location had broken again for the third time, Sandra in the customer service dept returned my call to setup a repair and that I would have to pay again for the third time to get a defective chair repaired. I did not feel that I should have to continue to pay to get a chair repaired that apparently is a defective chair, and when I conveyed this to Sandra she was very short with me and acted as if I was irritating her by venting my frustration with a chair that is costing me more to keep than it was to purchase.

I found the salesman, worked very attentive and helpful in picking out my furniture and I am very happy with my purchase. I was called and sent a few emails that my furniture would arrive between 10:30 and 1:30, I waited until 2:45 and called because... no furniture. They told me they made a mistake and it would not come until 6-8 at night. After being in all day waiting, I was not happy. I am happy with my furniture though.

We usually go to our local furniture store but they’ve been out of business for several years. We had gone to a flexsteel leather couch with matching recliner chair. I am not crazy about it but I am stuck with it. Until we get into a senior living development here, we will downsize some of that furniture. It’s way too big for us. However, I do like our La-Z-Boy new chair that I got for my husband. He’s shrunk a little bit, and with his Parkinson’s, that La-Z-Boy is really good. I also like the fabric we picked out. It was hard to tell just with the little swatch in the store, but I do like it. I’m pleased with it and get compliments on it. Plus, they were nice employees over at the La-Z-Boy store. We had good service and good delivery people.

I needed a new chair, and La-Z-Boy had a sale, so I got a recliner from them. Their sales reps were very friendly and helpful, and I had a very good experience with their delivery team. My chair was delivered about a month ago and so far I'm pleased with its quality.

My two sofa looked amazing and were really good when new. Sadly the sofa has dipped in both corners by the arms. These are reclining sofas and its natural for people to sit by the arm to enable them to work the controls. When we reported this fault to them we were asked to pay £60 for a call out fee for them to investigate. I don't think this Tamla sofa is worth the money we paid for it and am very disappointed with La-Z-Boy. Would never buy from them again.

I am completely satisfied with David ** and his help when picking out my chair but, when I called today to say I was not satisfied with the cushion seat I was told I have to bring it in to be examined or pay to have someone come out to my home to examine it. That is an insult to me to be told since I did not have it delivered. Why should I be put out after paying over $800.00 for a chair that if not on sale would have been over $1,000.00. What kind of customer service is that? Knowing that now I will not return to La-Z-Boy to purchase anything again.

My son purchased power recliners and a sofa from La-Z-Boy because he needed a couch and a chair. Their sales representative was very informational and we enjoyed having her help us. It was a no-pressure sale. We scheduled for a delivery and it was a fine experience with the delivery team. I didn’t hear any complaints. We had a very well experience with them. We have La-Z-Boy in our home and it’s one of the only ones I like to sit on.

My whole experience has been quite pleasing with La-Z-Boy. The salesmen I've interacted during my purchases from La-Z-Boy were excellent. The first salesman when we bought one last March was more just a salesman. The second sales rep during our recent purchase was also a decorator. She came out to our house and looked at what we had and put it in her computer. The furniture is still in the process of being made and delivered. In our first purchase, the delivery team came right on time. They brought the furniture right in and I wasn't around that time. They explained to my wife a few things then they left.

When our love seat arrived, the delivery men were very helpful, including helping us to put some felt protectors on the feet of the chair. We noticed that one side did not slide well, called and had a representative come out, examine our chair and order parts. They arrived promptly, the repairs were made and we could not be happier with the results! A great product and customer service all around.

We bought two new matching chairs for our family room last year at a different facility, but I was not comfortable in them. My husband liked his, but I didn’t like mine. So, I went to see what La-Z-Boy had. I walked into the store and immediately was greeted by a salesman named James. He was very helpful and very patient. I fell in love with one of their chairs and ended up purchasing it. It was delivered early - within a few days. It was professionally done and it worked beautifully. My husband liked it, too, so I called James back the day I received the first chair and ordered a second one. The quality's good so far and we love our chairs.

Everyone was very cordial and helpful. I have an issue with the warranty because one of the pieces I bought off the floor arrived damaged. I was told by the representative that they realized that it was damaged when they were loading it on the truck so they arranged for the warranty work to be done on it. The warranty company has yet to show up. They always put us weeks out in the future before they could work. We were set up for Tuesday morning as we expressed and then the contractor called us to tell us it will be at 3:00 PM. La-Z-Boy needs a different contract company. Other than this, everything's great.

Jen did a great job in helping me choose the right size chair for me. We worked carefully at choosing a fabric that would coordinate with my living room. I wish the fabric sample more accurately showed the true colors. I received my chair and was extremely disappointed with how totally gold my chair looked. If I sit in near darkness, I can see a green tone to the fabric. I wanted more green than gold.

It was time for a change, so we recently purchased a sectional and a recliner from La-Z-Boy. The La-Z-Boy sales representative and designer were excellent, and we spoke to the manager about the both of them. However the furniture had to be made, so we haven’t scheduled the installation yet. Our experience was so far so good.

Chaise reclining sofa is 5 years old. The release for the reclining mechanism completely broke off on one side of the sofa and is partially broken on the other. Purchased La-Z-Boy because we thought it had high quality. EXTREMELY DISAPPOINTED!

We've always had La-Z-Boy furniture in our home since the 60's. I recently purchased a recliner. Their sales reps were good. However, they didn't do exactly what I wanted. I told them to leave the item packaged when I pick it up as I want to see it being unpacked. But when I got there, it was unpacked. I almost refused it, but I didn’t want to go through it all again. When a customer spends whatever I spent and asks for one little thing to ensure quality and didn't get it, it's a big no-no and I don't like it. So I called them back and told them about it.

I just picked-up my new PowerReclineXR+ today... custom order, so have been waiting almost 8 weeks. Straight out of the box, a pin & lock dropped from under the chair. With just a slight push to make it rock, it makes a horrible noise, so it appears the pin wasn't installed in the rocker mechanism at the factory. I contacted La-Z-Boy & they told me I'd have to bring it to the warehouse, or else pay a service fee FOR THEM TO COMPLETE THE ASSEMBLY OF MY $1,500+ CHAIR, that they already had 8 weeks to build. I even went to the store to try to find someone reasonable, but the manager basically told me "too bad", he wouldn't do anything to help, except call in a service request & then added that the next service appointment wasn't available for 20 days!! UNACCEPTABLE!!! La-Z-Boy, DO THE RIGHT THING and come finish assembling the chair that I've already paid for and waited 8 weeks for.

I bought two recliners from La-Z-Boy to replace old furniture for a new look. I had nothing but great service from everyone. It was delivered on time and I love the recliners. La-Z-Boy is fantastic.

I purchased over $2K worth of furniture. The recliner I bought was delivered with the wrong fabric. Went back for another 6 weeks. The ottoman had a "loose wheel" setting and it went back for another 4 weeks. The couch cushion warped/never fit as it should. Excuse was "new model" design and this was a problem with the design. I have now received 2 new cushion interior padding that I have needed to replace. This continues to be a problem. NOW... the fabric stitching is pulling apart. The design stitching is coming out on the cushion, the back, the sides, etc. So incredibly frustrating! Now someone is coming out to see what they can do about the fabric problem. Anything short of replacing the couch is unacceptable. I can't imagine EVER recommending or purchasing from this company.

I've had La-Z-Boy furniture in my home for ten years. One of the non-La-Z-Boy furniture was falling apart so I got a new couch from them. Everyone in their sales team was very good, helpful, and professional. I got the furniture on sale and it was delivered as scheduled. The team was very careful in doing it and helpful in demonstrating how the furniture hooked together. It looks good and La-Z-Boy quality has always been good. I'm very satisfied.

The delivery staff did a great job. The sofa and love seat have very big scratches on legs. They were delivered to our Lake House already scratched. The delivery men did a great job and were very careful moving furniture into house. I think as much as we spent we would have received furniture with no scratches. This is very unacceptable and I am very disappointed.

We've had La-Z-Boy for 30 years and recently bought a recliner because my old one's footrest came up and the fabric wore out. The sales rep was very nice and helped us get the one that we thought would fit us the best in everything. The delivery team was careful and on time. The price was higher compared to what we had in the past but so far, the quality is good. The staff that we dealt with were friendly. It was a good experience and we really like them.

We purchased a Briggs reclining loveseat with leather upholstery on April 20, 2013 for $2099.99. We were told that it was "genuine top quality leather upholstery." The recliner was delivered on May 23, 2013. In September of 2015 we noticed a tiny area on the left headrest that looked like it might be peeling. By early November, it was obvious that the "leather" was peeling away from the material to which it had apparently been bonded. I called customer service & spoke with Michele **. She told me that La-Z-Boy only warrants their furniture for one year & would not cover the damage. When I persisted, she offered to contact the manufacturer & forward pictures to see if the manufacturer would provide relief. I sent her pictures, which I will add to this complaint. She told me it could take up to 6 weeks for a reply. I sent a F/U email in February but got no reply. I called today & left a message on her voicemail.

I'm getting used to my La-Z-Boy, and I'm very pleased. I press a button to make it move, and it's very good. This is the second chair I've had and it wears well. I had my son with me for the purchase and that helped a lot. He did a lot of the talking. The salesperson was very respectful, very understanding as to what we were trying to tell him, and then very willing to find it. However, I didn't know when we were buying it that we were paying for the delivery. I was very tired that day, and I didn't think I should've been paying for it. But the team that did the delivery was very careful not to hurt the chair. Overall, although I haven't had any problem with the chair, the people who sold it to us are very good about taking care of any problem.

My shopping experience at the Pensacola La-Z-Boy was enjoyable, customer service was great, I found exactly what I was looking for. I purchased a 4-piece living room couch set. But this is where the experience ended. I purchased my furniture at the end of October and was told it would be delivered before Christmas. I sold my furniture in December to make room for the new. I made a few calls to check on my delivery and was told "it's not in yet, but we will call you when it comes in." Christmas came and went, NO furniture. I received a call in January and set up a delivery date of January 05, the furniture never showed up. So I called La-Z-Boy, they told me the sales person forgot to schedule the delivery, so we need to reschedule for next week. So I rescheduled for Jan. 12th.

I bought a La-Z-Boy recliner for my mother. The salesman (can't remember his name) was great! I needed the chair delivered to my mother in Paola and he was great about helping me get that arranged. The whole experience was flawless! I would definitely recommend this store to my family and friends.

Very happy with the chairs and will return to buy other thing. The young lady who help us was very professional with us and gave us the time to find the chairs we liked. Only problem is they are always falling asleep in them and have a hard time watching tv.

I needed a lift chair so I got one from La-Z-Boy. I also purchased a recliner, loveseat and a couple end tables. The sales rep was very knowledgeable and good. Also, the delivery team was here on time. They were in and out very quick and set everything up.

I personally purchased two recliners - one recliner is electrical with all the bells and whistles, and a two seater sofa recliner. My friend purchased basically the same type of furniture. We arrived at La-Z-Boy Galleries at 10:00 a.m. just as they were opening the doors, and didn't leave until 1:30 that afternoon. Mr. ** assisted us the entire time and certainly knows his product extremely well. He stayed with us to make sure our purchases suited our statures. My friend is rather tall and I am 5'1". He assisted in choosing the leathers and colors for the recliners and showing us the mechanics of the sofa. We were both very satisfied with our purchases, and look forward to seeing them in our homes.

Best chair I have ever purchased.

We returned to La-Z-Boy as the result of positive previous experience and we were not disappointed. The selection and quality were very good, the service and knowledgeability of the sales associate were excellent including personal follow up and the price was competitive. La-Z-Boy will continue to be our first stop when looking for new furniture.

The salesperson was extremely helpful, and my furniture was delivered sooner than expected. Thank you so much for good customer service.

The La-Z-Boy sales rep was excellent and good. I had ordered two power recliners, a sofa and chair, but we haven't received any of the items yet as we had something ordered to be built. They will just call when it's ready and we'll schedule the delivery. In any case, La-Z-Boy has been very helpful and nice.

I am so pleased with the leather recliner couch, custom swivel chair and birch extension table with 6 chairs which I purchased from the Nanaimo Gallery in January 2016. Michelle, our sales associate, was superb. My whole experience was so relaxed and I have never had this experience ever! When delivery day came, the 2 delivery workers were on time, efficient and courteous. I have been singing the praises of my La-Z-Boy pieces and exceptional service to my family and friends. I'd return to the Gallery again if I ever need new pieces.

We are enjoying our leather, La-Z-Boy. The saleslady, Sunna, has always been very helpful. The Delivery was on time, with two very helpful and friendly men. They could be classified as sales personal always. They were very service and quality driven. We like the comfort, size and color of our new chair. Service at the counter was outstanding, with personnel, well trained. Thanks to all at La-Z-Boy, Springfield, Mo.

EXTREMELY Disappointed with quality and finish of the product we purchased. Before making the purchase I visited quite a few competitors but settled on La-Z-Boy for the perceived high quality of the product. Such was not the case. In fact you wore me down. The first Pinnacle chair that was delivered came with a noticeable tear in the arm. The second delivered chair had a defective foot rest. The third, that we accepted because we figured it isn't going to get any better, has two arms that don't match. This is the SAME problem I have with the Duncan chair.

Replaced the wrong piece under warranty, none of the pieces align. Pilling after just 6 mos. Lousy customer services, practices and responses.

The sales rep was super helpful, he got different swatches for me, and then, we ultimately made a decision. Plus, the delivery team were awesome and they put it in really quick and then they were on their way out. The sofa has great quality and I got a lot for my money.

Rec'd recliner 7/2015. Herringbone pattern of fabric is very worn looking. Chair barely used 10 hrs per week. Rep sent to "look at and evaluate." Stated it was normal wear and tear. Chair 7 months old? DISAPPOINTED. Spent total over $3000.

Was thoroughly pleased with my whole experience with my purchase, time receiving my purchase, and the delivery.

I was very satisfied with La-Z-Boy. Sales representative were very good and nice. Their pricing was right and right now, the furniture is doing fine for me.

I had a wonderful experience at your Monroeville store! I was given all the information I could want, they took the time to learn my needs and provided many options to fit my needs. All my questions were answered and I was treated well. I will purchase my furniture from you in the future.

Brown leather rocking recliner. Great except the headrest is too stuffed causing my neck pain after a while.

Sales was very helpful and friendly. The chair is of good quality. Delivery was smooth and efficient.

Recliner+couch(es) delivery(ies). Experience in the store, for all three purchases, was phenomenal. Both delivery crews were punctual and organized and clean, showing me the features of my units and providing papers and answering questions I had. Great job(s) by all. Thank you.

In the store I found a very soft and comfortable leather recliner. When it was delivered it wasn't the same recliner I sat in at the store. I would never had bought a chair that is this hard since I was definitely looking for a super soft chair (like the one I sat in at the store). This one has memory foam which was frozen when delivered and took over 48 hour to thaw out. It still is hard and not comfortable like the one in the store. I have two other La-Z-Boys which I've had for years with no problems EVER. I paid over $2000 for this chair but I'm not getting satisfaction in fixing this problem.

Long time ago, we bought a chair from La-Z-Boy when my mother in law and my father in law lived with us. Then we had a wonderful experience at the store in Niles on Route 46. Amy was so helpful and we love the chair. They gave us a certain time that they would be home then my husband was there to take delivery and everything went smoothly.

We were tired of the old style of furniture that we had. We recently got a new sofa, chair, and recliner from La-Z-Boy. We haven't got any of the pieces yet because I picked the fabric. So they said we'll get them in six to eight weeks. The sales rep was very friendly and knowledgeable. I like how it was a "no pressure" sale unlike with Art Van Furniture where the salespersons jump on you and follow you around the whole store. I like how it was more relaxed with La-Z-Boy and we could sit on everything and ask if we had questions. It was a very pleasant and awesome experience. I would highly recommend them to all of my friends.

We loved our sales, a cockade Ariel. She was very knowledgeable, helpful and patient with us. We love our sectional and can't wait for our recliner and chaise chair!

After several attempts (1 1/2 years) and many phone calls and emails of having La-Z-Boy replace a poorly-constructed cocktail table I asked for a refund. They decided they would refund it. They said it was refunded. The credit was not on my charge card. Back to many phone calls and emails we get a credit, but not the amount paid for the table. Disputed with the credit card and tried working with La-Z-Boy. Now La-Z-Boy tells me that is all I'm getting back in credit. Will never shop La-Z-Boy again. DO NOT SHOP AT La-Z-Boy! Unfair business practices. I will tell everyone I know. Hell, I might even sit in the parking lot and warn everyone of how this company operates.

This is one of the most comfortable rocker recliner I have ever owned. I would buy another one of this model if I was ready to replace my extra recliner that my daughter gets to use.

My spouse and I ordered a rocker recliner and chose to pick it up at the local warehouse. The rocker came in perfect shape. In order for the rocker to fit in our vehicle, the back was removed. We needed to return to the warehouse with the chair when we could not get the back on the chair. The staff at the warehouse was WONDERFUL! They looked at the metal brackets and did not like the way they lined up and reset them. They then took time to make sure that we were able to set the back on correctly. They were patient and kind. What a nice way to handle an awkward situation. The customer support was fantastic.

We have always loved La-Z-Boy furniture and have had many pieces over the years. Was impressed by the offer for the free in home consultation and store staff seemed quite knowledgeable. However, after the order was placed, I received little communication from the store on status. I had to call the store on several occasions only to find items were ready to be delivered but I had not been informed. Also, was told on one of the deliveries that 2 items were coming but when delivery people showed up, they only had one item and the other was scheduled for only 2 days later. There is a communication gap between the factory, delivery scheduling and the customer... Was quite frustrating.

I have had the pleasure of dealing with your firm for a number of years with the latest being Front Room Furniture delivered December 29, 2015. They provide some brief background. Steve ** was instrumental in providing replacement furniture for my bedroom and family room after the devastating flood of June 20th, 2013. Turning to the latest purchase Steve coordinated a visit to my home together with one of your interior designers Dana ** to view my front room, measure and take pictures of same. Shortly thereafter met them at the store and reviewed plans, furniture and color idea. The end result is nothing short of stunning. I have received nothing but compliments on the finished room. Another job well done and a very satisfied customer.

To start with the sales person did not get my name right. I was not informed about the return policy. Had I known I would have returned my chairs. They are not up to the standards of previous purchases. I have been a La-Z-Boy customer for more than 40 years and this is the very first time that I have been very disappointed and very dissatisfied..

The service was excellent from entering your store, picking out the furniture, delivery (2 hour window on delivery is great) was right on time. Salesperson, Ruth Ann, kept us in the loop re: the items that were ordered, how long to expect order to be in and when it arrived. Would certainly deal with this store again.

My boyfriend and I have a reclining sofa and chair combo that he purchased in 2011. In 2013 it got a small rip in the leather, which we blamed the dog for. We bought a home repair kit and repaired the small rip and it looked pretty good. We no longer allowed the dog on the couch and it was fine for about two months. However, soon after that, the couch and the back of the chair started literally disintegrating. We realized the leather was just detaching from the backing, regardless of what we did. It got so bad that we had to vacuum up pieces of it almost daily and cover it because it is horribly embarrassing.

I've had a La-Z-Boy set for 12 years and it got worn out, so we ordered a La-Z-Boy couch and a loveseat and both are very good. I got a call this morning from Joe and we're going to accept delivery next week. I've known their sales rep for a long time and he was great.

We bought a sectional (chaise and recliner) in a leather-like fabric, it has been in the house since September of 2014. When we were shopping for our couch we mentioned several times that we have pets that get on the furniture and we were assured that this fabric would be a better option than leather. This fabric is flaking off around the seams and is very noticeable. When we noticed it I contacted La-Z-Boy and a technician came to inspect my claims, he took photos and after a few weeks they called me and said they could fix it but it would be $600. I spent about $2,000 on the couch in the first place. I don't want to get it fixed for it to then happen again. I guess I am disappointed that I was told this fabric would hold up with dogs in the house better than leather would. If I would have known this back then I would have just bought a cheap fabric.

We wanted to spruce up our living room so we decided to buy new furniture and got a La-Z-Boy couch, love seat and single seat. The sales representatives were all pleasant and nice. It took a little while to get the furniture but they did all they could to accommodate us and the delivery team were great. However, my wife has a hard time raising the recliner of the love seat because the knob on the left side is a little hard to open up. Overall, they're very good.

I purchased 2 sectionals from La-Z-Boy 20+ years ago and found the furniture to be good quality. I recently returned to the Rancho Cordova store and couldn't wait to escape. The sales lady was pushier than a used car salesman. I went to the Roseville store and a very professional and helpful salesperson assisted me. I wasn't sure the measurements would work in our space. The salesperson said it would be easier to place the order and give him my credit card info at that time and if after measuring I could cancel within 3 days.

Our furniture was falling apart so we bought new ones from La-Z-Boy. Everybody was very nice and helpful. I changed my mind a couple of times and they were very accommodating. The design team was also fantastic. It was a very positive experience and I'm excited to get my furniture.

I purchased this couch and loveseat a little over 3 years ago. It has not held up at all and now has a rip. Of course because it's out of warranty and showing wear, it is not being covered. I am EXTREMELY DISSATISFIED with the quality of this furniture. I paid $2400 and now I'm being told by La-Z-Boy that they can repair but at my cost. This furniture looks like it's 10 years old. We have 2 adults and no children in the house. I was 'sold' on the recycled leather for its durability. Congrats La-Z-Boy... You got me. My 11 year old furniture from Rooms to Go looks better than this. I'll be sure to tell all my friends and family.

I bought an entire living room suite from Trevor ** at the store in Nepean Ontario. Trevor is wonderful and I'd buy from him again. The set cost nearly $9000. I've never owned new furniture before, paid cash, waited, it arrived and we loved it. We ordered and paid in July, it was delivered in September 2015. In February 2016, out of nowhere, we heard what sounded like a spring make a very big bang. I contacted Trevor who said the service coordinator would contact me - it took a week. I had a gut feeling something was 'very wrong' so we didn't sit on it. It was 12 days from my initial contact to Trevor to when the repair man arrived (Al from Fibrenew). The night before Al arrived I left another message with the service coordinator stating that "I'm quite sure this sofa will need to be replaced, and I'd like/need a loaner-sofa." No return call.

The sales rep at La-Z-Boy was very informative. She went through the whole process with me and I appreciated that. I've had the first delivery and the second one scheduled. During the first delivery, the delivery team moved my old furniture out where I asked them to and they brought the new ones in. They were very conscientious. However, I'm not quite as happy with the furniture as I should be. The sofa does not seem to be the same quality as what we saw or sampled at the showroom floor. I also didn't expect the rockers that we got to be loud when we took them from the upright position back down to the regular position. When I pull the handle on the side to lower the feet, I get a popping noise every time. And I've never had that happen before. We've had La-Z-Boy furniture for 17 years.

I said I'm going to get some new furniture and took some of my retirement pay. My husband and I went from store to store and were looking for a glider, recliners and swivel. When we said this, the reps at La-Z-Boy said, "Make sure you see we can put the base on it to make it whatever you want.” I was floored. I thought to myself that they need to make more commercials that say they could do this. My nephew bought a chair at Ashley because it was the only one they had. Now he’s mad because he didn’t know he can go to a La-Z-Boy and pick any furniture he wanted.

My wife and I was going to buy a new couch and love seat set. I wanted a recliner. We decided to go with the couch and love seat with power recliners built in. We also wanted to support a US company so, we went with La-Z-Boy. The local store was great and did all they could but, the manufacturer was not. Less than a year the cushion stuffing in the couch was compressed to the point where it felt like we were sitting on a wood frame. We called the store and complained and they did send someone out to restful the couch. The love seat is not used very often so, no problem there but the couch is used daily. It is less than another year and the same issue again and La-Z-Boy will do nothing about it. When the first guy came I told him to double stuff but he would not. Less than 2 years and $6000 dollars later and I'm looking to replace the units. I'll never buy La-Z-Boy again and advise anyone else to keep looking!!! I guess US made might not be worth the effort.

I love La-Z-Boy. I'm moving into a new place so I bought new furniture from them. The sales people were absolutely wonderful, great at suggestions and showed me things. They also moved things around to put them together to show them to me. I couldn't be happier. The quality of the furniture is also excellent. I think it will be delivered by the end of the month. But I've got La-Z-Boy now and it's as good as when I bought it 15 years ago. I was overly pleased and would recommend them to anybody.

We owned a La-Z-Boy that held up well for many years of continuous use. It was always the favorite chair in the house. We decided that the only chairs we would buy to replace it was with two La-Z-Boy rocker recliners. The action on the new chairs is smooth. The headrest does not push the head too far forward as many do. Support is firm on the back but not too much. The old chair still worked well but the fabric was getting worn and it was an outdated green color. The new chairs are classic black leather. We will probably have to put them in our wills.

We've had La-Z-Boy in our home for about 28 years. Recently, we've purchased a sofa, recliner, a chair, and an Ottoman and some accessories from them. I liked the service that they provided. The young lady came out and took measurements. Also, she gave ideas on carpeting and painting. Then we went back and set up. Everything was great.

Our old sofa needed replacing so we bought a new one from La-Z-Boy. Their sales rep showed us around and helped us pick out a couch from the showroom. She's very friendly, courteous and answered our questions. The delivery team was also good. They came on time, did a nice job and made sure that they didn't scratch anything as they were getting the furniture in. The quality of the sofa that we got is excellent and the cost seems fair in relation to it. Overall, it was a good experience.

I bought a La-Z-Boy about five years ago from a furniture store that was going out of business, and that was the first one I had. When you have back and neck troubles and lay on the sofa and watch TV, then you’re so sore when you go to bed and you can’t sleep. I got a La-Z-Boy and after that, I never had the back and neck problems laying on the sofa and when I go to bed, I can sleep. So as soon as my La-Z-Boy was dying I thought, “I have got to go get another La-Z-Boy.” So I went and bought two. They were on sale and I got such a good deal.

We are loving our new leather reclining chesterfield, loveseat and our custom fabric recline chair! The sales staff was friendly and knowledgeable.

The quality of the product was really emphasized when I purchased 2 La-Z-Boy recliners. Within one year the leather was showing wear but I didn't immediately return to the store, so there was no warranty. See pictures of chairs 6 year later. I can only guess where the leather covering was made. I called La-Z-Boy and told them about our chairs. They told me I should wipe them with water and mild soap which I have been doing on a regular basis. Then they told me I should be using distilled water for cleaning because it may be the chlorine in the water that was damaging the leather. There are holes in the leather. I'm not buying their excuse since there would not be significant amount of chlorine in a damp cloth to destroy good quality leather. Buyer Beware!

Power Recliner Loveseat w/ cons. 2 Power Rocker Recliners.

My brother wanted a new sturdy chair where he can get in and out easily, so we decided to buy La-Z-Boy chairs. We like shopping there. Their price is reasonable and we dealt with a sales rep who was knowledgeable about the products. They had a lot of good stuff. No one pressured us and now the chairs we picked arrived with no scratch. It was a good experience.

I've had La-Z-Boy for 15 years now and recently, I was looking for a different style so I bought a sectional, ottoman recliner pillows and a chair. The sales reps were all good and the designers were helpful. It was a good experience.

I love my chair! My experience at the store was good. The salesman I dealt with was courteous and knew his product. He was not high pressure.

We purchased 2 pieces of furniture in the fall of 2015. We replaced a recliner with a smaller one that fit our needs much better. Then we decided we needed a smaller sofa as we live in a small. We looked at several other furniture stores. We went back to La-Z-Boy and the perfect sofa to compliment the recliner and fit our small room.

Date of purchase, 10/24/14. Chair was actually delivered on 12/18/14. A spot appeared on back of headrest and that was repaired. We later noticed the arms of chair started to show the backing of fabric through the surface. We feel the fabric is defective or extremely poor quality. After spending over $1600 - we didn't expect the fabric to show wear after ONE year! Got no help from Clearwater store. Corporate headquarters said it was independently owned!!! Headquarters said they would send us arm covers. We received foot square pieces of fabric that don't stay on arms!

My husband and I stopped in because due to health condition I cannot sit comfortably with my feet dangling and now have trouble pushing the foot rest down. My husband's La-Z-Boy chair is also getting worn. I found a chair that my feet touched the floor when I sat and had push buttons for the footrest! So we decided to get two chairs. Mine was delivered today and it will take six weeks for my husband's as we wanted matching fabric. The chair delivered to me is not fitted to me like the chair in the showroom. My feet dangle. My husband wanted heat and massage. When we got home we noticed that my husband's chair is push button footrest also.

We were very happy with our sales representative, Donna. She is very knowledgeable about details we asked and helpful throughout the process.

2 recliners and a love seat. Love them all!! Great experience. Delivery a little expensive but love my furniture. Thanks.

We were very pleased with the sales representatives of La-Z-Boy. We had a designer help us, too. They did a nice job. They spent a lot of time with us looking at everything and helping with colors. The delivery people were excellent and very polite. The only thing is the items were really expensive even on sale. It was way more than I would've thought I was going to spend.

The swivel mechanism in my recliner had gotten a little stiff. One call & repairman replaced it & it works great now.

When my son moved out, we gave him a lot of our old furniture and we decided to buy new ones from La-Z-Boy - an ottoman pillow, tables, cabinets and accessories, rugs, sleeper sectional and a recliner. The sales reps were helpful, knowledgeable and was able to find a common ground. My husband and I were on two different pages and having a consultant come to the house helped to have both of us in the room. They listened to us well. Our only concern is the timeline from start to finish. We had an appointment in the showroom. Then, we had an appointment at home. Then, we went back to the showroom again. There's a lot of time between each one for scheduling. Still they're great and I'm happy with everything but we started this process in the beginning of February and I don't think we're gonna have the furniture until May. We are at the waiting period and they told us that it would take six to eight weeks. But so far, so good.

My wife and I purchased a sectional from La-Z-Boy about three years ago. We went to the store with the intent of getting a leather product, but the local sales representative made a persuasive pitch for their reconstituted leather option called RENEW. She convinced us the product was a "more sustainable choice" and "even better than leather". I should mention that we were not looking for a less expensive alternative to real leather, but there was a small price advantage, so why not?

I've purchase La-Z-Boy sofa beds in the past and been very satisfied as I am now with the product I purchased. My problem was with the store lighting which was too yellow to allow me to determine exactly what the fabric color was which, in turn, made it difficult to feel entirely comfortable. The sofa turned out to be a perfect color!

It has been a few years since my purchase but the Pembroke Pines, FL store reps were very helpful, friendly and when I would call about something, very professional. I use the recliner the most, fall asleep in it at night watching TV, very comfortable. I would shop there again as opposed to Rooms R Us where they are always very rude to single woman. Good Quality for the price. Delivery was flawless, they came on time etc. and were very professional. Very happy with the Brand and the people who represent them.

It was a pleasant experience. They showed us different types of chairs & the different fabrics. They were very helpful & we enjoyed the rocker recliner. Thanks.

Rocker recliner - As always, excellent product.

Although we are happy with the product (Sofa, Loveseat and Recliner), La-Z-Boy took OVER THREE MONTHS to deliver these items. Absolutely unacceptable! That said, the items arrived in excellent condition and again, we are very happy with the furniture.

My doctor said that I needed a Lift chair so a La-Z-Boy was bought for me. We went to a La-Z-Boy store where Suzanne, my daughter-in-law, is a sales rep and purchased the Lift chair from her. It's beautiful and I love it. I'm 5'0" and weigh about 120 lbs. As soon as you walked in, there were girls there to see what you needed. Suzy made me try different chairs until we found one that was small enough and would support my neck, lower back and something that would not make my legs way stretched out. It was paid for on a Saturday and delivered on a Tuesday. The delivery team was very courteous. They even showed us how to move everything up and down and also made sure that it wouldn't hit a wall.

Bought a cool oddly shaped tray. When I looked at it at home, I noticed it was missing a leg and not balanced. I called the manufacturer, Palecek and found out that La-Z-Boy's sale price is much higher than Palecek suggested retail price. I called La-Z-Boy and they said it was an "as is item, clearance" it was only 20% off. So after digging deeper, it appears that all items (trays, bowls, statues, decor pieces) even if bought at full price are considered "as is". So basically everything in the store is always clearance and final sale even if you get no discount. I will not return as they ask premium prices with flea market service. When I spend money, I do like good customer service, that's what motivates me to return. The store did finally offer to take it back, but I don't like pulling teeth. Hope this helped.

There was some confusion on the color fabric ordered but was taken care of quite satisfactorily. Am grateful for help from store manager Rebecca and others involved. Great delivery men also. Love recliner and power couch. Beyond expectations.

The furniture I bought was reasonably priced, arrived very quickly, and is the most comfortable pieces of furniture I've ever bought. I would highly recommend them to anyone who wants to buy quality furniture!

We've had La-Z-Boy furniture in our home for fourteen years, and recently, I got recliners and a loveseat from them. We had one piece of the furniture delivered, however the delivery price was too much. But other than that, the quality of our purchase has been good so far. I am hoping it's like the old La-Z-Boy stuff. Overall, it's been a very good experience.

I absolute love my furniture! I loved my experience at the Monroeville store! They were helpful and patient! I was there for hours. It was my first experience buying at La-Z-Boy. I will never go anywhere else! The best quality and warranty! Love my furniture!!

We love our La-Z-Boy recliners. We have tried a couple different brands, but nothing compares to LZB for comfort and quality. We are finished shopping the others and are ready to sign up as LZB customers for life!

We bought a swivel reclining chair in 2011. A month ago they sent a survey asking how it is. That's fantastic! Usually a company asks within a month which is good for initial happiness but useless for durability. Our chair is still functioning and looking good. We also have a La-Z-Boy reclining leather chair passed to us from parents which is about 30 years old and it, too, still functions and sits well. We live in Germany now and brought the newer chair and everyone that visits loves it. La-Z-Boy, you have demand over here! The furniture options here are NOT comfortable.

I wanted new reclines and also noticed that my stuff was getting worn out, so I purchased new furniture from La-Z Boy. I had their designer come out to the house, and she was excellent and very helpful. I really appreciated that. Moreover, I had a pleasant interaction with their sales reps. So far, everything has been great with La-Z-Boy.

Love the Gordon stationary chair. Delivery was on time.

This is a fabulous sectional sofa, perfect for my space and a great match for my separately purchased La-Z-Boy multi-color print fabric recliner chair. I really like the comfort and resilience of the optional high quality cushions. The heavy-duty turquoise upholstery is beautiful. Kudos to the helpful staff in my local store!

Chair was delivered 11/11/15. Chair broke 11/21/15. Contacted store on 11/29/15. Told to call customer service the next business day. Called 11/30/15, but technician was not available until 12/10. Technician said parts had to be ordered and should take about 4 weeks. Called Customer Service on 1/20/16 and was told parts were in. Appointment scheduled for 2/1/16. No technician came, so contacted Customer Service again on 2/1/16 and was told no appointment had been scheduled. Also was told that some of the parts were not in, but they would send an email to check on status. Was told that they should have a response in 5 days and would call me. On 2/17/16 I called them and was told that there was no response to the email and that they would send another. I asked to be contacted in 48 hours about the status of the parts. To date I have heard nothing. I don't think it is realistic for me to have a new chair that is unusable.

We just love the sectional we bought last year. It looks just like leather, is very comfortable and still looks the same as the first day we had it delivered. I must also say the staff at the Bollingbrook store were extremely helpful, personable, knowledgeable and went out of their way to make sure we were satisfied. Many thanks.

Emily really likes our apartment now. The couch fits well, and she really likes it. The sales rep, as well as the guys that brought it in were nice. Everything was good with La-Z-Boy.

I special ordered a replacement couch for our family because our old couch was actually causing pain/discomfort for some family members (it was almost 15 yrs. old!). The salesman that assisted me was patient, knowledgeable and guided my choice of fabric based on our talk. The delivery was prompt as promised and professional. The throw pillows never arrived with the couch, but the salesman placed an expedited re-order immediately (no charge for UPS delivery to my home). WE LOVE OUR COUCH!!! THANK YOU.

I really like the power recliners I got. The salesmen were very helpful in explaining how they worked & the benefits they provide. I suffer from back & neck pain & I LOVE the neck & back support option adjustment... as well as the multiple foot, seat & back adjustment options. And I have been so comfortable at times that I almost fall asleep while watching TV.

We looked at several stores before looking at a La-Z-Boy sofa. Our salesman, Harry was very helpful. He showed us several different types of sofas (based on the type of arms we wanted) and many custom fabrics we could use on the sofa we chose. When we finally decided what we wanted, he told us we could borrow a sample of the fabric when we were looking for rugs to also order. He even ordered us a small sample we could keep. He was a calm, experienced, understanding salesman. I would say he made our buying experience wonderful.

La-Z-Boy is the most comfortable sofa I've ever owned. The sales rep at their gallery was very nice and informative and the delivery went perfect. The guys were very professional when they came in, took our old sofa out and put the La-Z-Boy in. My wife and I are very happy with our new sofa so the cost was well worth it. It was a good buy and I really enjoy it.

Vicki was outstanding with her help for furniture selection, colors, and design/layout. Mary offered excellent, professional help coordinating our order, facilitating our work with Vicki, and more. We are so happy with our new room...it is the nicest in the house!

When we needed an extra long chair for my husband we went to La-Z-Boy. We found just we wanted and could not be happier with the style, quality, and service. We have, and have had, several LZB recliners, and to me, this is the only choice.

Chair repair - All problems were solved quickly and to my satisfaction.

We've had La-Z-Boy furniture at home for 25 years, and my husband wanted new ones. La-Z-Boy had a sale so we decided to buy 3 recliners and a couch, and we've had a very good experience.

I purchased two La-Z-Boy recliners. The representative was very pleasant, courteous, patient, and eager to find what I was looking for. She spent time explaining the fabric and construction and color options available. I was also very pleased by the fact that the delivery time was less than anticipated. The delivery personnel were fast and courteous and placed the chairs specifically where I wanted them. In total, it was a rewarding experience and I would definitely recommend them to anyone! Love my La-Z-Boys!!

I ordered a reclining loveseat over the internet, & through the local store. Everything went smoothly with the order, & the loveseat is GREAT. I did have to wait for a special order as I wanted the memory foam cushions, & it was worth the wait, as the seats are very comfortable & firm. The leg rests are long enough for my long legs, too. I ordered extra fabric so I can make arm rest covers to protect the fabric underneath.

I wasn't happy with the furniture I had and wanted something comfortable. I liked what I sat on at La-Z-Boy and was satisfied with what I saw. Their rep was very good and explained everything to me. He was very informative and went out of his way to make sure I understood everything. So far, the order is still being made and I was told it'd take six-eight weeks. I'm satisfied with everything they told me they’re doing.

The sales clerk was friendly and knowledgeable. The experience was quick and efficient.

They are comfortable recliners especially for short leg and comfort. I feel I should have order two swirl chairs instead of one. My mistake. We are enjoying them very much and I would highly remind them. (My dogs try to get on them and they hear me coming and they are off in a flash. I told them mommy knows by their body heat, I block them off all the time with my grand-daughter's toys.) We had a La-Z-Boy swirl recliner for at least 25 years or better, but the fabric wore out on the seat and the arm rest. It was hard to part with it. Even though the wearing is there my daughter wanted it and put a cover over it. The fabric did not come apart, I just felt it was time to get replace them now.

We've had a La-Z-Boy for 20 years in our home. When my mom's recliner fell apart, I got her a new one from their gallery. The quality and price were really good. The reps were really nice and helpful too especially when they told us about the materials used.