La-Z-Boy Furniture Galleries Reviews

We've been looking around and the sofas that I liked were at La-Z-Boy, so I bought two sofas, two love seats, and two recliners from them. Their sales reps were very good and very helpful. The delivery crew was awesome, professional, and conscientious about wrapping things nicely. And, the quality of their furniture was good. Furthermore, dealing with their people was nice. The initial designer I was working with wasn't there so the designer who worked with me was really helpful. She showed me some other options and she helped me find fabrics even though they might not be the same color, but the fabrics that were in the store on different pieces of furniture, she knew right where to go and it was good because that helped me make my final decision.

Before visiting our local La-Z-Boy Furniture Gallery, we checked out the website and knew basically what we wanted. This made our shopping experience much easier. Our salesman was very helpful in choosing fabrics for our apartment size couch and two recliners. Everything went as scheduled as far as delivery was concerned. We are VERY pleased with La-Z-Boy Furniture Gallery!!

I had a good experience with La-Z-Boy. We shopped around and they had the nicest furniture. The quality so far is good.

Our experience with La-Z-Boy was good. It went pretty smooth, so I'm happy with that.

We purchased a coffee and lamp table for our family room. Prices were decent as they were on sale. Upon delivery, one of the pieces had a gouge on the side. Delivery guys put it back on the truck and another one was delivered within a couple of weeks. We are pleased with our furniture and the delivery guys were courteous and professional on both occasions.

We purchased the Spectator Group of furniture on November 1, 2013. We were assured that their renew fabric was superior to leather. They claimed it was more durable. Well, 2 1/5 years later, the skin that is like the cover on the fabric is peeling off in chunks. Of course the warranty had expired. We were told they no longer have that particular fabric because they change them every three years. So, we can't even get it repaired at our own expense with the same, not very quality fabric. Right now it's just the back of one chair. This set cost $6500. We've been sent to an independent upholstery shop. He informed us that he used to carry this particular type of material but has since stopped carrying it due to all of the problems with this product. Don't waste your money!

Great service. It was great! Melissa handled our purchase wonderfully.

We had the design appointment with Danielle, and she came out to the house and brought fabrics. We had a wonderful experience with her picking out everything we wanted. The design meeting in the store was also really good. We had been in the store a couple times and were having trouble making a decision. Then they said that was a complimentary service and it really helped. We have gotten the chair delivered three times, but it had a defect every time. So we're waiting on the fourth chair to come but the problem was finally discovered. All the chairs had the same issue and they were pulled off the floor, and La-Z-Boy was able to compensate us. So we are pleased with that. We did get frustrated and it continued to inconvenience us with delivery dates and such, but everyone in the store was wonderful.

I bought two recliners, a couch and some tables from La-Z-Boy and I am happy with them. Sales rep from the store was good and helpful when I decided to go back to buy tables. I have my furniture delivered by a great delivery crew. When they brought the new furniture in, I was just amazed that it came in pieces. I couldn't believe it. They also answered all my questions.

I bought 2 recliners from La-Z-Boy and in less than 2 years the leather is fading. Contacted La-Z-Boy and all they can say "it's no longer under warranty". I also bought the extended warranty. Bottom line don't buy from La-Z-Boy. They don't back their products.

The sales lady was friendly, knowledgeable and definitely not pushy. The delivery men were punctual, polite and helpful. I couldn't be more pleased with this transaction.

HELP!!! My new recliner is a BACKBREAKER. My back started hurting me on the second day I got it. I thought maybe it needed to be used a little to break it in. On day 7 after I received my new recliner I went to my Doctor for my back pain. I sat in the chair for 3 more days thinking the chair would conform to my body. I was wrong.

For several weeks I have tried to get my sofa delivered. After paying $99 to get my furniture delivered, La-Z-Boy wants me to miss another $60 out of my paycheck because they won't deliver after I get off work. I'm expected to leave work, so they can make delivery? You drop 2 grand and then have to cater to the supplier? What happened to customer first?

The Sinclair couch and chaise has back cushions that are not attached to the couch and over time they have become misshaped and depressed. At the time of purchase I specifically asked if the back cushion maintain their shape. The saleslady said they were constructed in a way that they would maintain their shape. Over the years we have tried fluffing the back cushions to regain their original shape. Fluffing doesn't do much and certainly doesn't make a lasting change.

My husband wanted his own chair. I got him a La-Z-Boy recliner and my experience with their sales rep was all positive. She was very friendly, nice, and helpful. So far, so good. The quality of the recliner is nice. I like it.

La-Z-Boy had the sofa style that we were looking for, so we special ordered it (even if the lady at the store that waited on us was very rude and obnoxious). We had it delivered here and my husband didn't know exactly what he was looking for when we got it delivered. He put a sheet over it which is what I asked him to do because I was working during tax season. When I got home and uncovered it, upholstery was terrible. It looks like it was not professionally done. I was very disappointed and told them about it. So they're having someone come out and look at it on the 18th to see the product. I would have sent them the photo that I took, but I didn't know where to send it.

Rocker Recliner and Recliner - Our order was fulfilled as promised.

New couch and recliners - Very happy with the quality of construction. Sales team were excellent. Delivery team was the best delivery team we have had.

This has been the most positive major purchase experience I've ever had. From Andrea on the sales and consultation end to the guys that delivered (who were great!) EVERY aspect of this transaction was professional. Would recommend.

From our initial conversation with Cindy ** through delivery, we have been very pleased with this transaction. We remain very happy with our purchase. Cindy's enthusiasm, the pleasant interaction with her colleagues, and the professionalism of the delivery team explain these comments.

We have a La-Z-Boy in one room but we got tired of the other furniture that we had in the other room, so we got a loveseat power recliner and a two power recliner chair from La-Z-Boy. Their sales reps and delivery guys were all great. Although, we did have to use my truck to bring the chairs around the driveway. It was a long and winding driveway to an orchard so they couldn't get their big truck in. We love the quality of our purchase, too, except for one little thing on the loveseat. There's a little compartment to put remotes in and its top is off by about half an inch when I shut it. I can't see any way to fix it because it's stitched. It's stuck that way, but my wife told me not to be OCD and just to be chill when I look at it. Other than that, I'd recommend La-Z-Boy to a friend anytime.

I like La-Z-Boy and their furniture. They are well made. My previous sofa was a La-Z-Boy and I recently purchased another. The sales rep was very nice and helpful. The delivery crew was great. It was raining during delivery and they covered the furniture. They even put a tarp out by the patio on the ground. They moved the piece of furniture for me when I asked them. Quality-wise, the sofa is excellent and we enjoy it.

Delivery was fast and was put where I believed we wanted it. Wished we sat in it before they left. It is about 2 inches off, but that was my fault, not the delivery crew.

Stopped in to buy a $2000 couch, which we love. The reason I shopped that day was to also get an Italian dish, which they put on a raincheck. Still haven't heard from them and am a little disappointed.

My husband and I had always had La-Z-Boy in our home from the early '70s. My daughter gave me another one as a gift. I was there when she was picking the recliner out and the La-Z-Boy rep was very kind and helpful. We scheduled a delivery and it was one man who delivered it.

Bought two recliners a couple years ago and from day one, we have not been pleased with the quality. We had recliners from another company for almost 20 years and never had a problem. The material was showing wear so we decided to buy new. What a mistake. These chairs creak like old floors. They are uncomfortable too. It's embarrassing to have guests sit in them because of the noise.

My mother-in-law recommended La-Z-Boy and I bought a sofa, a chair, and an ottoman. The sales rep was great. He was professional and explained the products and warranties. Also, the delivery crew was fantastic. In terms of the quality of our new furniture, we love it.

We had been looking a lot for furniture at all the furniture stores, and we liked the one sofa from La-Z-Boy. We were offered the free home consultation and we took it. The designer who came to the house was excellent and he was wonderful to work with. We got the sofa on sale, and he mentioned to us about the 30-day policy that if there was another sale, to call them. There was another sale when I called so I was able to get 5% more off our purchase. It was very nice of him to mention that.

We shopped around and we liked what La-Z-Boy had best. We've had excellent interactions with their sales rep and delivery guys, and I’m satisfied with the quality of the furniture we bought.

The service at the store in Ballwin, MO was good but when the chair got to us, it was damaged and the chemical they use on it was making my mother sick. She has an autoimmune disease, and they were not understanding at all. Not as far the damage or her illness. Waste of money and time. They should be ashamed of themselves. Big box stores are killing the USA retail industry. That's why the other parts of the world are winning because they return items back if they are damaged and make you sick. It's a leather chair so I'm sure they spray it with something to protect it but whatever it is makes my mom sick. These things happen, but they should be helpful and return it for a refund... not act like it's the end of the world. Come on really La-Z- Boy... like you can't afford to take it back?!

Not very fond of commission sales and if we had known probably would not have even stopped in. Even wanting La-Z-Boy product. We were never acknowledged when we came in the front door and ended up grabbing whoever walked by. She was fine but already busy!!! The delivery service guys were great! Very friendly and efficient! I'm sure we will want more product just not sure where we will get it.

Went to the Bloomington, IL store and worked with Brian **. Found sofa and loveseat we liked. Happened to be a hot buy sales item so the price was what we were looking for! Brian and the team at Bloomington were very helpful arranging the financing and delivery! The delivery and quality of the La-Z-Boy products are now being enjoyed in our home! We are very pleased with the purchase!!

We had such an old furniture and we wanted something that was a little bit more comfortable so we started with the La-Z-Boy recliner and then my son is like, "Mom, you should've got the couch." So we went back and got the couch. The quality of the furniture is very nice. Moreover, the sales rep was wonderful. I'd recommend him to anybody. I'm very happy with it and I have everything good to say about the delivery.

Bought a couch. Excellent service. Very friendly and helpful sales staff. They made sure we got exactly what we wanted. Delivery arranged very quickly as I had a broken arm and needed the recliner feature asap. Completely happy with the couch. Will definitely shop there again.

LOVE our beautiful, soft, comfortable Greyson Power Loveseat! Easy purchase thru Brandi **. Quick delivery. Two delivery men were polite, professional and knowledgeable with customer friendly sense of humor.

We bought a sofa from La-Z-Boy for a replacement and its quality is so far good. The La-Z-Boy sales rep was very professional, friendly, and helpful and my interaction with him was great. Also, the delivery went well. The delivery guys were great and they did a very efficient and quick job. It was a very good experience.

Center seat on sofa was repaired/replaced in Nov 2015. In April 2016, it has a hole in the exact same place. Sofa was purchased October 2014. September 2015 I called La-Z-Boy Baton Rouge to repair the left arm (frame was broken and creaking), the center seat (fabric was stretching and tearing). Someone came out took pictures and left. I did not hear back from La-Z-Boy Baton Rouge until I called in Oct 2015 to find out the status. The service guy was very rude and told me he "assumed" I knew they were ordering parts since they sent someone out. It had been a month I didn't know.

We had a designer come out and she did a great job in helping us figure out what would fit in the space. She communicated with us about when the items would arrive. Delivery went well. We’ve only had our La-Z-Boy sectional ottoman for a couple of weeks but we love it so far. It was a little bit more than we wanted to spend but we’re still highly satisfied. It's a good value and worth the cost.

Purchased leather rocking chair with remote February 2016 from Kingston Ontario store. Most comfortable chair I have ever owned. My biggest problem is keeping the cat out of it. Who knows comfortable places better than cats.

Quality of recliner overall is excellent. However, I had to request a service call with respect to a "crease" in the leather in the left arm due to improper stretch/fit at the factory. The local service rep did try to resolve the issue on site but stated that it was not repairable. So, he ordered a replacement left arm assembly to be shipped from the factory. Recliner is still completely usable (great chair by the way!) but I have to wait another 8-10 weeks before resolution.

Very good quality. Just a couple of comments. We are unable to recline the chairs while in them but have to pull out the bottom then get into the chairs. We did not have this problem with the store model but it was probably broken in. Seems like you need to be more than 130 pounds to recline while in them when new. Also the sofa cushions are much puffier than store model, almost too much.

We've enjoyed the quality and durability of La-Z-Boy recliners for many years. Our latest purchase of a Console Loveseat was the first disappointment. When delivered after six weeks for construction, the loveseat appeared to be everything we'd expected. After a couple months however, we noted a 'slouch' in the backrest and some difficulty in using the reclining mechanism on the starboard side so, we called Customer Service and received a prompt response.

I will never buy furniture from anyone other than La-Z-Boy. I love the service, the quality and the personnel that you hire. I recently bought a recliner and sectional to be fixed at your Central Phoenix location. I was so happy with the service and the very reasonable cost associated with fixing these items. They were able to fix my pieces within 3 hours on a Saturday and they truly went out of their way to make sure I was happy. Dennis at your clearance center is truly a gem. I have had the opportunity to interact with him on multiple occasions and he truly walks the walk of exceptional customer service. I have bought pieces from your retail stores and your clearance center. I will continue to recommend your company to all of my family and friends for all of their furniture needs.

We purchased La-Z-Boy because of its reputation for quality. The process of purchase and delivery were good and within our expectations. We were also satisfied with the price and took the additional 7 year furniture protection plan coverage. After a couple of weeks I noticed some movement in the chair that seemed to indicate something was loose. I contacted La-Z-Boy who sent a technician out to see if he could fix the problem. The technician did find one of the feet was loose and tightened it up. That, however, did not fix the movement and the technician indicated that the wheels in the track were smaller than the track so that I would always have the loose movement and he had done all he could for me. While I will keep the chair I'm disappointed since I feel the problem is a quality issue in the build process of the chair.

Staff member Terri ** helpful with good customer service, thank you note received with coupon, even recommended repair of old recliner which has been done so can take it to our weekend trailer.

Ordered a custom sectional and couldn't be more pleased with the service of purchasing all the way through delivery. Quality furniture worth the price. Will buy from here again!

We have new recliners from La-Z-Boy and it's lovely. I love it. I knew what I wanted when I went in and I got it. The store manager made sure that I was able to get all of the stuff lined up. Then I have the chairs delivered. Our last chairs were La-Z-Boy as well but from another dealer.

I paid for a warranty of over $200. It does not even cover that part! Also the foot rest is broken and it will cost me about $500.00 when it is all said and done! I think your warranty stinks! I would never recommend your furniture to anyone. In fact, I will tell everyone I know not purchase La-Z-Boy.

Very very comfortable!

We purchased 6 pieces of furniture (power recliners, loveseat, loveseat/sleeper, and end tables) to replace old living room furniture. Isaac ** of the Altamonte Springs Gallery was our salesman. Isaac, along with Michael (gallery design associate) did an outstanding job of helping us select pieces that would fit in our new living room (we moved from a home to an apartment). We were very happy with our choices, quality and comfort of our new furniture.

I bought some furniture from La-Z-Boy because ours is old and worn out. It has to be "special ordered" so it has to be prepared for me. Their sales reps were great. We went back to the same people who we went to in January. There's a gentleman there by the name of Joe, and an interior decorator by the name of Lorie who are both awesome. They were so helpful and bent over backwards for us so it was a very pleasant experience. Although the cost of the furniture is high, the quality is good so it's worth the money.

The sectional and ottoman that we got from La-Z-Boy is okay, so far. However, there's a bracket missing, so the sectional is not all put together. Also, not everything was right with the delivery and things are being handled poorly. A phone call was made at the point of delivery, we checked with the store, we've been referred to three different people, and that's frustrating. We're still waiting on the resolution of that issue at the moment. If we don't hear something by the end of week, my satisfaction is definitely going to go down.

Excellent customer service.

I have never bought furniture before and I decided La-Z-Boy was the way to go. I've heard they have quality things and aren't extremely expensive. I picked out a recliner and popped a squat. It was super comfy and I could see myself taking a nap in it. I had it delivered and was super happy. Now that I've had my chair for a while, I'm so happy. It's crazy cozy and big enough for me to do my homework. I love it. I picked out a microfiber material and it's really easy to care for. As a first time furniture buyer, I'm happy. Thanks!

I have a 5-year-old La-Z-Boy couch with a rip. No one has the fabric including you. I bought this couch for your high quality. I didn't get it. Now I have an expensive couch with a rip in the seat and no one to help me. I wanted made in America quality. Now I have no help from you and no fabric available. Should I throw away a 5-year-old couch?

Saleslady was amazing... spent a very long time helping me find the right fabric and colour. Chairs were delivered when promised, and the delivery men were very pleasant and asked if I wanted any of my furniture moved. They even put pads on the chair legs to prevent damage to my hardwood floors; I phoned customer service as I noticed a small bump of fabric on one chair. Customer service was very pleasant and helpful, and the repairman took 2 minutes to pull the piece of fabric through. I would recommend La-Z-Boy to anyone. Buying these chairs was an exceptionally pleasant experience.

I went with my sister to look at the living room set she was ordering. When I was there, the sales staff was knowledgeable and courteous. As they showed me around and I saw a recliner for my husband. They helped me pick out fabric, design and get it ordered to deliver to another state. It was delivered exactly when they said it would. The driver & his helper brought it in and had it set up in minutes. They were very professional. I will be shopping at La-Z-Boy in the future!

We purchased recliners and a table from La-Z-Boy for our new home. The table was backordered and we cancelled it because the salesperson didn't let me know that it would take too long to arrive. We were disappointed that we ordered it in February and it was not going to arrive until May, so it wasn't worth waiting. But we received the two chairs and they're great. The cost in relation to the quality is perfect and we really like them.

After considerable looking around the Internet and a few stores, we found exactly what we wanted and were surprised to find the color that would go with our existing leather furniture. Very comfortable. We purchased the recliner named Maverick.

After 4 years we had to trash 2 Club Recliners because which we spent $1800.00. I went to the store, but it was closed down. I called La-Z-Boy, and was told that someone would contact me. I never heard from anyone. And since I was moving to another state, I decided not to spend the money to move them. So I tried to sell them, but they looked so bad. I gave them both away for $75.00.

We had a really good experience with everyone at La-Z-Boy. They were wonderful, except for one designer in particular. We were not very impressed with her, she was very weird. But she worked together with a team, so we didn’t have to only deal with her. Everyone else made up for her lack thereof. We're replacing our living room set. We've received everything but the ottoman at this point and we love the quality of our purchase. We did think that La-Z-Boy was expensive, but we wanted nice furniture, so we were willing to spend the amount that we did. Also, the fact that we could have interior designers come to our house and design a new living space for us is wonderful. We're really excited about it.

This is the most uncomfortable chair I have ever sat in. The chair is nothing like the demos they had in the store. They only had 5 chairs to try and none were like the luxury lift chair. I think they forgot to put any padding in the seat of the chair. It feels like boards and I have to place a pillow in both the seat and the back to even be able to sit in it since it is so uncomfortable and then it is barely tolerable. I have had quite a number of La-Z-Boy chairs and have always been very satisfied with them. In fact, we now have 3 La-Z-Boy chairs and a love seat that we use. If we hadn't been pleased with them, I wouldn't have purchased this chair. This chair is nothing like them. It is terrible and I wouldn't want anyone to purchase one like this. You can be sure that I won't purchase another La-Z-Boy chair. Your policy of no returns is not fair, either. One can't tell anything about the chairs until a person can sit on it. The demos in the store are useless.

We purchased a power recliner sofa, a power recliner love seat and a power recliner chair from La-Z-Boy October 23, 2015. The sofa and loveseat were delivered November 3, 2015 and the chair November 20, 2015. After 3 repair visits to fix the creaking noise on the sofa I wrote the CEO, Mr. Kurt Darrow. The 4th repair technician loosened a bolt on the sofa and that stopped the creaking noise. La-Z-Boy did offer me $134.00 as compensation for my time and frustration. I refused their offer as it implied that I was satisfied and I wasn't.

Very awesome. Great service and explanation. Quick efficient setup and no messes were left behind. Spot on sales team. I was extremely happy and will recommend anyone to La-Z-Boy.

Great experience. Pleased with all aspects of the experience. Professional and personable salespeople and delivery persons. We are absolutely pleased with and enjoying the furniture. We are La-Z-Boy customers probably forever. We already have recommended your product.

Excellent product and great, timely service.

We purchased two La-Z-Boy recliners from Slumberland in Baxter MN. We like them very much except the fact that the seat leans towards the back of the chair. This makes our knees go a little higher than our rear end and it sometimes nearly cuts off the circulation in our legs. This does get to be uncomfortable at times.

Align sectional - Job done well and timely!

Our recliner looks awesome... It is a suede-like fabric in a gold tone with the beautiful wooden arms. The height is perfect... Not easy to find. The arms make it easier to keep clean than an ordinary model and are also easier to push up when the body aches. Thanks for a great design La-Z-Boy.

We had to return the sofa we had chosen due to the toxic chemicals used in its manufacture. Pro: The sales manager handled the return well. Cons: It is shocking that La-Z-Boy uses Chinese manufacturers for some of their fabric sofas. It's well-known that they use dangerous chemicals. The sales rep knew that my wife had COPD and yet still allowed us to purchase the sofa. We found out after the fact that several people had had previous problems with the chemicals.

One chair won't recline at all and the other has "rough" operation. Called customer service on the second day I had them. Guy came out a few days later and confirmed the one was broken for sure and the other was normal operation. (I've had La-Z-Boys for 40 years and this is not normal.) Anyway he said he had to order something to fix the other one. That's the last I heard from them - it's been about a month.

My new chair is nice but not comfortable. It is too small for a big guy. It is making a lot of big things then it is going to break.

My mother-in-law purchased a custom La-Z-Boy recliner back in November 2015. After waiting the quoted 6 weeks lead-time she received her recliner in January 2016. Upon receiving her chair she noticed a strong chemical odor coming from the chair. Thinking the smell would go away in a couple of days she didn't bother to call La-Z-Boy. After a week of consuming the chemical odor she called La-Z-Boy to complain about the smell.

Everything was really good with La-Z-Boy's sales reps. They were friendly and very helpful with what we would need and provided options. A lot of the furniture that we purchased was custom, so we had to wait. We received some things, though. There was a bookshelf, but it was broken when it came in. That’s being reordered. Other than that, the cost is fair and the quality's good.

Salesperson was willing to move a recliner chair in the store next to a couch my wife wanted to see together. She bought both the couch and recliner. When delivering the items, the delivery people were careful for both the items and the hardwood floor. Excellent service.

12-2015, Tim said our be ready 1st Feb. Call then end 1-2016 told mid Feb. Call end of Feb told there was a problem getting fabric, that we be getting it the end of March 2016. Called 1st of APR was told again end of APR but then few day later told it was done and it was shipping. It be just over 7 days. Now I call on 4-17-2016, again 3 to 4 week. What the Hell!

My grandma, who's now passed away, bought a couch from La-Z-Boy and when I went to their store, I bought the matching loveseat for the couch. It's slightly overpriced, however, the quality is excellent. I'd recommend them.

First of all, we were loyal La-Z-Boy customers, having had only La-Z-Boy chairs for many years. We are now well into our 70's and received some money from the kids for Christmas, so we ordered 2 new chairs. However when we talked about delivery they said there would be a charge, and since that would be an extra, we said we would wait until someone had a pick-up truck to get the chairs home. Once the chairs were ready to be picked up, our grandson was unavailable. I explained this to the sales people and later reluctantly asked for delivery because as I told them, we don't have a truck and the chairs are large.

I LOVE my new living room. The experience was wonderful. Our decorator was priceless. VERY VERY HAPPY.

Great bargain. Delivered on Saturday 4/16/2016. Delivery men were fast, polite and very efficient! This is the MOST comfortable piece of furniture I have ever purchased! I absolutely LOVE it!!! Thank you! Brandon, the salesperson, was a real pleasure to deal with, no pressure and VERY honest!!!

I recently bought a sofa and a chair from La-Z-Boy and I like them a lot. They're of good quality and are better than my old couch. We got the items on a deal day so the price was fair. We asked the sales rep about style and financing opportunities and he helped clear that up. And their delivery crew was quick and careful with my items. Overall, the experience was easy, the purchase was comfortable and I'm glad I did it.

Went into Reno store looking for living room furniture & came out ecstatic that I found everything I was looking for in one trip. Eric was wonderful and when I told him what I was looking for he knew exactly what to suggest. A GREAT EXPERIENCE!!

My husband wanted a new recliner, so I got a La-Z-Boy chair and recliner. The sales reps were wonderful and very attentive. They took their time explaining the products. The delivery team was friendly and on time. Although they're a little expensive, we're very happy with our furniture.

My husband came out of the hospital and was very unhappy with our couch recliner. I bought 2 new La-Z-Boy recliners (one for each of us). They have so many possible positions and are so very comfortable. Frequently we comment how happy we are with our purchase.

We bought a beautiful merlot in colour La-Z-Boy leather recliner. The gentleman salesperson helped us look at several before we chose the one. He checked online, but the merlot colour was not available. He spoke to the manager and he made the floor model available to us. He then described the delivery and setup model, and the cleansing cream to keep it new. We were more than pleased.

I recently purchased a sectional, an ottoman, a bookcase, and an accent table from La-Z-Boy. Their sales rep was very friendly and gave me a very positive advice. During the delivery, they brought the wrong table but within a couple of days, they replaced it with the right one. They were really good about it. Although I went elsewhere for a lot of the accessories because La-Z-Boy was expensive, I get what I paid for with La-Z-Boy. Their quality is good.

Very dissatisfied w/ furniture purchase. We bought a sofa and a chair and a half. They have got to be the most uncomfortable pieces of furniture we have ever sat on. First, the seat height is made for giants. My husband and I are mid 5ft and average weight and our legs dangle. My parents bought La-Z-Boy also and their sectional sofa has the same problem. In addition, the cushions and seat backs are so stiff that it feels as though you're being pushed out of the seat. I will never buy from them again. We are now stuck w/ furniture that no one wants to use.

We had a previous sofa for 20 years. It broke apart so it was time to get new ones. We purchased a couple of sofas, a loveseat, a chair, an ottoman, and a recliner from La-Z-Boy, and their sales rep was excellent. He was knowledgeable and explained everything to us. The delivery crew was great, too. We love our new furnitures - they have excellent quality. We're very happy and satisfied.

We recently bought a sofa from La-Z-Boy. The cost is very reasonable in relation to its wonderful quality. The sales rep took care of us and really helped in finding the stuff that we had found online. Very pleasant experience, great customer service.

I have an old sofa and a loveseat from La-Z-Boy for 15 years now and they are still like new, but I got tired of looking at them. I have already received my new sofa, and the recliner should be in this week. I had it treated with Scotchgard and I can still smell it, but, other than that, I've had no problem. The sales rep was very nice. The cost is good compared to some of these other places wherein what I see is junk and the prices are ridiculous.

I got a sectional from La-Z-Boy, and so far, it's good. I dealt with two sales representatives, and both of them were very helpful. They did a lot of walking through my options and price quotes, and weren't overwhelming. I purchased other items with them too, and was able to order them over the phone. I didn't have to go back in person, and that was nice.

I went to the La-Z-Boy store on Martin Luther King Day in January. The salesperson was nice but a little pushy. I was able to choose furniture that I expect to enjoy. The fabric I wanted was not available for the model of sofa and loveseat I chose, but I found one that is close. I was told to expect delivery within 8 weeks. That would have been mid-March. In February I received a call that the furniture was delayed until at least mid-April. I was very upset with this because this is a month's delay with no consolidation. I called the store and spoke with the salesperson asking for some accommodations because of the delay for the delivery of my furniture. I was told there was nothing that could be done. I sent a letter to the customer service department at the La-Z-Boy headquarters and about three weeks later received two of the same form letters with different signatures thanking me for bringing this to their attention, nothing else.

Both couches are supremely comfortable and the fabric is lush. Originally I was looking for a wider and longer 3-seat couch which has been discontinued now. I have learned since that online there are clearance items that are more of the old style for families that like to watch TV together. The new couch is a little smaller so it doesn't really accommodate 3 people with space between. The leather ones are, however, bigger in that they seem to accommodate 3 people easily. This new "cupped" style seating is a good size for smaller living rooms and older style L shaped living/dining rooms. The previous couches lasted 10 years and I guess we just grew into them especially for overnight sleeper people (if needed), so the wider/bigger sitting space is still quite desirable in my view.

I bought one piece from La-Z-Boy before and recently bought some recliners. Their sales rep was great and explained the products to me and the delivery team was on time and careful with the items.

My husband and I purchased a sofa and loveseat recliner from La-Z-Boy in July 2013. The fabric on the furniture is a blended material that resembles leather. We contacted La-Z-Boy because both the loveseat armrest and headrest area is deteriorating. The sofa's head area is also beginning to deteriorate as well. This comes from normal use and we have no kids living with us. After a week of no response, I called them and their response was because the furniture is no longer under warranty, there is nothing they can or will do for us. We had the furniture for less than 3 years and we paid almost 2 thousand dollars.

I went shopping for a new recliner not long ago, and found my perfect fit chair! My wife sat in mine and immediately wanted one, too! Our sales rep was terrific and our chairs were delivered shortly after. I highly recommend La-Z-Boy for your furniture needs!

I’ve got quite a bit of La-Z-Boy furniture in my house. I love the quality of their products that’s why I shop with them. I have a recliner, reclining sofa and a loveseat. Plus, I have two other recliners that are about seven years old and the other one’s probably about 50 years old. One of the things I like about them is I generally don’t get hounded by the salespeople when I walk into the showroom. They introduce themselves and they let me know that if I have any questions, I could ask them. They just let me go and do my thing. When they delivered my order, their delivery team called me a half hour prior to getting here saying that they’re about 25 minutes out. When they got here, they were right on time. They were in and out in about three minutes. Everything was set up and it was fine.

Recently, I bought a recliner, a chair, ottoman and a sectional from La-Z-Boy. Their sales rep showed us different styles and then subsequently went back and forth between choosing what we wanted in chairs and to go with our design because we're completely redoing our home. We're still waiting for our furniture to get delivered.

Our old furniture was falling apart so we decided to get new ones. We went to La-Z-Boy and bought a sectional and a recliner. The sales rep who helped us was knowledgeable and courteous. The only problem was that the recliner was missing a piece of fabric when we got it so we're having it fixed on Saturday. That was disappointing, but the rest of our experience was good and we really like the furniture.

Bought the James Collection sectional. Salesperson "Bruce" - very helpful and knowledgeable. Came in about 6 weeks later. Delivery guys were on-time, friendly and very efficient in moving in and assembling. Great looking and quality too. Liked it so well, called Bruce and ordered the console that went with the set. Came in 5 weeks later and since it was small did a pick-up in the van (their guy loaded it for me) and installed with family help. Great set, great service, great quality. Thanks La-Z-Boy for great customer experience!

From the beginning at my home to the delivery everything was perfect. My living room looks like HGTV was here. Sally and Daniel are great designers and very easy to work with in designing the layout to help with selection of styles and colors.

Ordered a couch at the end of 2015 and we are very happy with it. Ordered two chairs and a coffee table on March 6th and we are still waiting. We were told 4 to 6 weeks - Sunday will be six weeks and no word.

We purchased a couple of recliners, a sectional and some accessories from La-Z-Boy. When we went into the store, their sales reps were helpful and they hooked us up right away with a designer who came out to the house. We worked with her and she was very helpful. When she had everything situated, we went back to the store and picked out our pieces. It went very well.

We purchased La-Z-Boy top of the line leather couch and loveseat with power recline and two custom recliner chairs, 3 side tables, and a coffee table! Big bucks for less than quality service. Very nice salesperson but bad experience. Couch delivered and tested would not recline. Left open till a new one was delivered a week later. New one does not fully return to sit-up position so still waiting on repairman to come a month later. The wrong coffee table delivered twice and correct one still not delivered. It's April. Furniture was purchased December 26, 2015! Also we found out that we could get the exact same furniture for 2000.00 less from local La-Z-Boy authorized dealer furniture store! Thankfully La-Z-Boy gallery honored this and discounted our purchase.

We have never been as disappointed in anything as we are the leather recliner we purchased on 2-13-16 for $2400. It was a birthday gift for my husband. I will say we failed to check out the reviews as we normally would, but I was recovering from Kidney Cancer surgery done only a month early, so we were going on past experience and had no idea of all their terrible reviews. From day one when delivered and he leaned back (while delivery people here) it fell all the way back and they said "all you have to do is turn chair over and tighten screws". This is what they did but it continues to do same thing as from day one.

In 2010 I purchased some beautiful leather La-Z-Boy furniture. I had this furniture in my previous home and was in a room that was not used much. Purchased in July 2010. In February 2012 I moved to a new home and this furniture was placed in our main living area since the home is open concept and the furniture fit so nicely in the space. It didn't take long before the leather on the furniture started to wear down terribly. It became completely scratched all over just from regular use and sitting on it. It actually looked like a cat had scratched it beyond repair but since we had no animals that was definitely not the case.

The salesperson/designer was pleasant and helpful. She did a nice job helping us pick out the colors and materials of the furniture. The frames and materials of the sofa and chairs are holding up well under daily adult use. In retrospect I wish the recliners had the "gel and foam" seats like the sofa, which is extremely comfortable.

I relocated into a smaller place and had to get rid of some of the bigger pieces that I had at the previous home, so I had to go with new furniture and bought a sectional, sofa and a loveseat from La-Z-Boy. The delivery team was awesome. They were right on time and everything went perfectly. The La-Z-Boy people were very professional and did exactly what they said they were going to do and I'm very pleased with the purchase that I made. I love the furniture. The quality is great and matches the cost. I would recommend La-Z-Boy.

We weren't happy with the existing sofa so we bought a La-Z-Boy. The sales representative and delivery team were excellent plus the furniture is of A+ quality.

I've had La-Z-Boy my whole life. I moved out to a different spot and left my old La-Z-Boy at my home in a different state. I had a computer chair for a while and it's really hurting my back, and I thought I need a good place to sit in so I bought a recliner. Their sales rep Steve wasn't pushy and answered every question I had. He told me what we could do with the chair and then just let me decide. Two guys came in, put the chair together and then they had me try it and made sure everything was good before they left. The chair is excellent and I couldn't be happier with it. However, the sweet spot where the footrest doesn't go up high enough. There isn't enough space to pull the footrest up, it gets stuck and one has to get out of the chair to flip it out. I've never encountered that before. Also, the price could be a bit lower, but I'm not mad with what I spent.

Went to the local La-Z-Boy here in NPR, FL and was in the store for more than 30 minutes and never was asked if I required any help. Oh yes. I did have one sales person ask me if I had been helped and I said, "No." They then decided they did their job and I was ignored. OMG really? I went in the store to BUY not shop but we left empty handed. Never been treated like this anywhere and the other sales people I listened to and watched. I'd not want them to wait on me anyway. Where did you find these rude and unprofessional people to get them all together in one place?

We've had La-Z-Boy furniture for 20 years now and recently we bought a La-Z-Boy power sofa. Their sales reps were helpful picking out the fabric, model, features and all that we wanted when we made the purchase. We appreciate that their delivery guys took out our old sofa when they brought in our the new one. The sofa is a little higher than we wanted considering that my wife just underwent a knee surgery and we got it primarily so she could use that during her recovery but overall, the sofa is working fine.

I used to think LA-Z-BOY was a premium brand. I will never purchase LA-Z-BOY again. Trouble with our sectional from installation. The stitching has come out, the fabric is stained beyond repair, and the footboard keeps breaking.

Really disappointed. I am out of town and to be home for couple weeks in May. Was hoping to order online so I could possibly get delivery when I was home. Well, no such luck. The website is really bad. Unable to see any of the color options for covers. I had a sofa I saw at the local store in Sterling but saw the fabric on a chair. It looked good on the web. Planned to see if I could get. Had been looking for a while.

The only complaint was the communications from the persons delivering the furniture. They called. As stated they would deliver at a specific time but delivered 1 hour later than when they stated they would deliver. In defense of La-Z-Boy, when the delivery was scheduled they provided a 3 hour window of opportunity and the delivery was within this time frame. The professionalism of the delivery personnel was excellent. They took excellent care on the installation and setup of the furniture, also ensured it functioned properly and provided instructions on the controls. They answered all questions on the operation of the chair and before they departed and they asked if there were any more questions as they wanted to ensure we were satisfied. I would recommend La-Z-Boy furniture and their delivery service. Thank you.

My old furniture was 22 years old. Not that they broke but it was a very fragile fabric and the area rug couldn’t be cleaned anymore. Then, my son who has a very good eye for things dragged me and said, “Let’s go into La-Z-Boy.” I said, “No. That’s really mostly lounge, you know, the leather or even the material.” But, Lauren was fantastic. I was crazy about the chairs and the rug that she put out for the two chairs was dynamite. So far I’m happy with it. Everything that I ordered at the beginning came in then I decided I’m going to do my guest room. Now, I’m waiting to have some other things and I'm looking forward for them to be delivered. All in all, I like it very much. La-Z-Boy should do more advertising.

I am one of your customer who ordered one sofa and one apartment sofa last week. I wasn't sure about getting the 2 sofa or 1 sofa one apartment sofa in that moment. I was thinking to see them whether they will fit my living room or not. On Wednesday they delivered my sofa and it was smaller than I was expected. So I called them immediately (4 days after my order) and told them that I want to change apartment sofa to regular sofa. They told me they will call me in 2 days.

We moved from California and needed furniture for the new house so I've purchased a loveseat, power recliner, sofa, chair, and ottoman from La-Z-Boy. Their sales reps were very helpful and knowledgeable. I couldn't praise them high enough. Their delivery team was excellent. They got here on time and were careful with our items.

My new MacKenzie sofa and love seat were recently delivered. It was a custom order and I got them within 4 weeks which is great! I've bought many items from La-Z-Boy over the years and everything is great quality and service requests are generally good. However, a couple of days after I accepted delivery, I noticed a small opening in a seam. I called customer service and was told the earliest someone could come to the house for a repair is April 27. I really need someone to come before that so I'm hoping this review will expedite things. I'm having friends over the weekend of April 16th and would really appreciate it being fixed before then. Anything you can do would be greatly appreciated.

Boy did I get sold a bill of goods when I bought this recliner in December of 2015. The sales consultant assured me that I had a full 5 year warranty on parts and labor and the $75 I paid for the extra fabric protection would cover cleaning for 5 years. NONE of which were true. Fast forward 1 year and 4 months later I was told that there was only 1 year full coverage and now I'm required to pay $100 for them to come out and look at the chair, and an hourly fee to fix. La-Z-Boy will generously pay for the parts. Bull, I say.

My husband has a neck problem and we wanted something he could lay back on. So we looked around and decided to purchase the recliner from La-Z-Boy. The rep worked very well with me. He wasn't rushing us and we tried different chairs. It was a pleasant experience. The delivery guys brought the recliner in, set it up, and I said, "Let’s check it out and make sure everything is okay.” And they were very nice. We've been using the recliner and it has very nice quality. We had one of those with a push-button recliner. It works very well and it has a rocker in it so you can seat either way. We really like it. The cost is a little high but we’re happy with it. We weren’t expecting to buy it that day but we sat in it and really felt comfortable with it.

We loved our original La-Z-Boy chair we had for 20 years & it still looked great. We purchased a new custom one & it looks horrible. We had a La-Z-Boy expert come look at it and they said it looked fine & would not do anything... You can see that it is sewn crooked and the fabric is loose all over the chair. The fabric is already getting pulls in it & we have only had it a couple of months with no one really even sitting in it yet. Extremely disappointed that our 20 year old chair looks better than our new one and La-Z-Boy says there is absolutely nothing they will do.

I had just moved into an apartment so I purchased a sectional from La-Z-Boy. However, I have one little issue with them. My sectional has 4 pieces and they didn't have the last piece there so it had to be delivered at another time, and it took about a month for the last section to arrive. When it came, the driver was given the wrong address, and he was on the other side of town. I was really bothered because they should have had my correct address because they had delivered to my house prior. Or they could have called me to get the right address.

We went hunting for a recliner recently. My daughter had just spilled hot coffee on pants that caused a burn just prior to entering the store. Since it was our 2nd trip to the store we had a good idea of what we wanted. However my daughter began to show concern that we needed to get her to a ER. We indicated to the sales manager that we had to come back later. He quickly began printing out a receipt for the chair in the midst of the mayhem with our daughter and I questioned him why since we said we would come back.

We recently ordered a sectional and an ottoman from La-Z-Boy. Everybody was very nice at the store and provided us with all the necessary information to make a decision. We appreciated the fact that the designer was willing to come out and measure the room up, and make sure that the sectional was going to fit appropriately, and that we'd be able to get it down the basement stairs. The experience was satisfactory. They met our expectations.

La-Z-Boy has been around for decades, and we've done business with them years ago. We recently moved to a new house last year, so we started picking up some new furniture. We got a chair, ottoman, a sectional and recliner from them, and the sales rep was straightforward, professional and friendly. It was a pleasant experience. The delivery team was fine also, but one of the accent chairs and the sectional were missing some stuffing in some of the cushions, so they're coming back in a few days to add some more. But as far as buying experience goes, it was perfect.

The order came sooner than I expected and the delivery men were very courteous and helpful.

I've had two La-Z-Boy chairs for a few years and recently, I purchased a sofa and loveseat. The sales rep was very nice and helpful. My order is supposed to ship on the 18th.

Quality of furniture purchased with extended warranty and company refusal to return calls. Bought recliner for $1,500 in January this year. February had to place service call for foot rest and for recliner that was part of a separate purchase - all part of La-Z-Boy. Service department came out about 2 weeks later - ordered part for recliner, fixed footrest. They scheduled time to come fix sectional. I took day off to only find out they ordered wrong part and have to reorder. All this happened in Feb. which still waiting for sectional part to come in.

I’m pregnant so we were looking for a recliner for our nursery and recently, so we purchased a power recliner from La-Z-Boy. We had positive interactions with the sales reps because they helped me pick one that would fit our tall bodies. We had the furniture scheduled for delivery and the delivery team was fast and efficient. The quality of the furniture, as well as the cost-to-quality relationship, is good so far.

We had the same furniture for 12 years or so. We bought it from a different company, and I was really disappointed at the quality because after just a couple of years, it started to look like crap. It's what made me try La-Z-Boy. I've never had La-Z-Boy furniture before, so I thought that I'd give it a try. It's more expensive, but if it's going to last longer, then I was willing to give it a shot.

I had one previous purchase of a La-Z-Boy recliner that dates back to 1975. One of my children still has it and the fabric is a little bit worn and there’s a split in the seam of one of the feet from so many years of use, but in all other respects, the chair is still functional even to this very day. One of my adult children had such an attachment to that chair from her growing up years that she has it as a piece of furniture in her finished downstairs basement and uses it to watch TV. We were familiar with La-Z-Boy but what we had not been familiar with was how it had become a more full-featured furniture store with lots of different things other than recliners.

This was my first La-Z-Boy purchase, but it won't be my last. First time I went to La-Z-Boy, I drove almost two hours. I had a La-Z-Boy about 45 minutes away from me, but I was going out to the Cherry Hill area and I saw the La-Z-Boy and said, "Let's stop in there because I saw a sale advertised for 30% off." So my daughter and I stopped and there was a gentleman in there named John who was very helpful. We spent a couple of hours going through fabrics and he showed us around.

We shopped around for our recliner sofa and chairs and were pleasantly greeted by your sales/designer rep. Beth. She was just the right mix of being helpful while giving us our space to browse and make a decision. She was very helpful in the ordering process. We were told that our furniture would take 6-8 weeks and received a voicemail early on stating that it would be available mid to end March and the plan was to have La-Z-Boy phone us (gave both home phone and cell) to let us know when the furniture had arrived.

Our furniture was about 15 years old and we've recently moved into a new home so we decided to upgrade them. We went to La-Z-Boy and we got a sectional, recliners and accessories. A lot of them were custom ordered so they said it would take six to eight weeks. The sales rep in Cranberry, PA was fantastic.

I wanted to change things so I purchased a sofa and a loveseat from La-Z-Boy. The sales representatives were attentive and came back with an acceptable quote the next day. The delivery team was great. I really like the items I got. They're good value in terms of cost and quality.

We had the La-Z-Boy rep come out to our house and we walked around my house. She looked at some of the other rooms and asked me what the space is going be used for and what I wanted to see there. She designed the area and we purchased a sectional, some pillows, and a recliner. We love the new furniture.

We've had several La-Z-Boy furnitures in the past thirty years. We wore out our previous ones which were about 10 years old so it was time to buy new ones. The sales representative at the La-Z-Boy gallery was good. The delivery team was a team of nice young men who delivered on time and set up everything. They didn't hurt anything and were in and out. The furnitures weren't the cheapest ones we looked at but we've had success with La-Z-Boy in the past so that's what we stuck with. I would purchase from them again and would recommend them as well. Overall, it was an excellent and smooth experience.

I have made small purchases from La-Z-Boy in the past of under $1000 and never had a problem. I bought a room full of furniture totaling over $10,000 and have received the worst service I have ever experienced in my life. Clearly they don't value large purchase customers! I can't get anyone to return my calls in a timely manner. My sectional was delivered on 3/5/16 and the delivery personnel were horrible and the sectional still isn't properly assembled.

We went to a La-Z-Boy store and who I think was the manager helped us initially. She set up an appointment with the stylist to come into the house. The stylist then brought out samples and we picked furniture and colors we liked. The Monroeville store didn't have a sample of the furniture we liked so we went to the Cranberry store as well. The Cranberry store team was very helpful. They communicated with the stylist in Monroeville and gave him some information of the things we looked at there. Everybody was nice and it was a very good experience.

La-Z-Boy will not fulfill its warranty even after sending a technician to validate the product failure and generating a service report. The company has NOT been responsive, their service department keeps limited hours, and they do not treat their customers with respect. The defective part (inflatable air mattress) has failed twice, and the company has no technical solution. The replacement part was requested over two months ago and still has not arrived.

I was renovating and my 20-year-old La-Z-Boy was worn out. I shopped around for cheaper brands but everything I sat in didn’t live up to their quality. Then the sales rep helped point me to recliners that were fit for my height and I liked the La-Z-Boy recliners. They were very comfortable and the cost was fair, so I bought two of them. They were on sale, the quality seems really good and I was very happy with it.

We purchased a three piece living room set in 2010. We've had nothing but trouble with the love seat. It has broken numerous times. It won't slide correctly. We've had La-Z-Boy service out several times. Now I have been on the phone with a customer representative for over 30 minutes trying to get parts ordered. She insists I have to pay up front before they can send out a repairman, three weeks from now. I am not going to pay $119.00 and hope the repairman shows up. Of course she couldn't give me a time for the repairman to show up, just that I would get a call two days before the appointment with a 2-4 hour window. I will never buy from La-Z-Boy again.

The loveseat that I ordered from the Newark, DE store does not match anything in my bedroom and I am unable to return it to La-Z-Boy. I would suggest allowing customers to take home samples so this type of mistake doesn't happen again.

My husband and I ordered beautiful furniture from La-Z-Boy, but it showed up damaged and with mismatched couch legs. The company has not been able to solve the solution by providing an undamaged table and there is way too much hassle in the exchange process (trust me, we've had to take off multiple days to try and meet with representatives, emailed, and phoned to try to resolve -- all of this initiated by the customer). It is 3 months after delivery now and we still do not have it resolved.

I've been purchasing from La-Z-Boy for 20 years and so far our experience with them has been very good. We've recently downsized from a house to an apartment and we needed new furniture. I'm waiting for a recliner to be delivered in two weeks. They've already delivered a sleeper sofa and a chair, and everything seems to be terrific. Their sales reps were wonderful, stellar performance in explaining the products and warranties. Their delivery crew was terrific. They were very careful with our items. So far, the quality has been very good, and I like that it's made in America.

We could not get the back on the recliner chair we bought; We returned it to the store and they too could not get the back on. They decided they would need to replace the brackets. We went to pick up the chair a week later; They were rude and critical of us. We got the chair home and encountered the exact same problem getting the back onto the lower unit. I returned it again and they admitted they could not do it either. It seemed apparent the brackets never had been replaced.

We moved into a new home, and we bought a power sofa and a loveseat from La-Z-Boy. The reps were very helpful, and the delivery was very quick. Very good quality furniture. I will definitely be using them again as I still have a few more rooms to cover.

Purchased an $1,800 recliner. Inspected leather thoroughly when picked it up. Brought home and one arm was tilted inward. Called right away and told it had to be handled through field service and someone would call in 24-48 hrs. They never called. Still have a crooked chair.

We've recently purchased a sofa, loveseat, chairs and ottoman from La-Z-Boy. We were replacing furniture that my husband bought before we were married 35 years ago. We didn't want to worry about the quality of the furniture. We were looking at all sorts of places and some brands were within the price range that we could afford, some brands just weren't the quality and my friend who was helping me shop said I wouldn't have any of these problems if I went to La-Z-Boy and so we did.

THE LAZY-BOY SAGA: On July 2, 2015, we purchased a leather Greyson power motion sofa (SKU number 340597609) and a Lancer R/R chair (SKU number 010515469) from La-Z-Boy Furniture Galleries at 9900 South IH-35 Service Rd., Austin, TX. We were advised it would take 8-12 weeks for delivery. The sofa and chair were delivered 8/18/15. Approx. the second week of November I called and advised the sofa was not ending in the correct upright position and the back of the sofa was approx. three inches from the upright position. A male (didn’t get name) came and looked at the sofa and pulled the back off and tighten some screws which didn’t solve the problem where he advised “It’s the nature of the beast” and left. I noted pieces of wood and sawdust in the sofa and on the floor under the sofa when he was repairing the sofa.

Highly recommend the staff of Cranberry La-Z-Boy! Sales associate was informative and helpful in explaining the quality and products La-Z-Boy has to offer! La-Z-Boy designer then helped us to see great potential in our living! We absolutely loved our experience and will definitely be back!

My new furniture arrived yesterday, and I couldn't be happier! I ordered a Talbot sofa, a Stiletto chair, and a Rowan recliner/rocker from the store in Monroeville, PA. The whole experience from beginning to end went very smoothly. Dusten, the sales associate, allowed me to browse the showroom without pressuring me, and he answered all of my questions. Carli and Jonathan, the interior designers, were extremely helpful with my fabric choices. This was important, because the furniture fabrics had to coordinate with my existing draperies. Jonathan actually came to my house (free of charge) with fabric samples to make sure my choices would work with my drapes, and the results are stunning!

I would recommend La-Z-Boy! Their sales rep was nice and the delivery team was fine. The chair's cost in relation to its quality is also okay.

We placed an order for $3500 worth of furniture, a sofa and a loveseat to be exact. When the delivery men got to our house and offloaded the loveseat they never told us it was a floor model. The cord to the power recliner had been scraped all the way to the bare wires. My husband and I went to the store we ordered them from. I was helped by a gentleman that I later found out was the store manager. He never introduced himself to us as the store manager when we were talking to him. He stated it would probably take a day before he could confirm the new delivery for us. Two days went by and I didn't hear from them, so I called the store and actually had to call store three times before I got a new delivery date.

Amelia recliner rocker - I was pleasantly greeted by Kamie, who answered all of my questions about the purchase. This chair fits my small frame & bad knees, & 85 year old body.

I have been wanting to get a new loveseat for a while and wanted something good, so I got one from La-Z-Boy since I know that they have good quality. Everyone at La-Z-Boy was very professional and helpful. The gentleman who helped me was extremely nice, and everything got taken care of straight away. He wasn't a hoverer and he helped me decide on how much and how big the furniture needed to be, which was very nice. Two parts of the sectional had to be ordered and he gave a timetable of three weeks and it came about a week so it was even quicker than I thought. The people who delivered the sectional were very nice, and they had no problems moving some things around. I love the sectional. It's very nice and I like that it's a good quality furniture and it's gonna last. The cost is definitely worth it.

After wanting a La-Z-Boy reclining sofa for so many years we were able to purchase one. I was told this was great quality and would hold up for years. We were so excited. In 3 months the cushions were sinking. I called the store. They said I had to call the service center. I had a hard time getting someone and when I did I had a hard time getting someone to just come and look at it. The young man came out and told me that he did not think there was anything wrong with it. I said "How can you say that?? All you have to do is look!! It is not only sunken down but uneven!! It hurts my back just sitting on it!!!" He said he would call for a new replacement for one of the sections (it can be taken apart in three sections). I said "What? Will that fix the problem or would it end up doing the same thing with another section?"

The delivery men, who were not to blame for damage unwrapped furniture and the nails on the back panel of the lounger were exposed, tear on top of love seat and red thread in binge pillow. La-Z-Boy reordered the pillow. They called me and understood my concern and placed me in contact with local comfort care provider. Unfortunately comfort care cannot come by for 3 weeks. So additional providers would be helpful.

We paid $959.03 on February 15th. We not heard word one since then. I would like my recliner.

I have not received my furniture yet, but so far am very happy with the time spent with me when I selected it. Patient, really listened to what I was looking for.

I purchased 2 chairs delivered 2/9/16. Have issue with fabric match on side chair. I was contacted on 2/22/16, pictures taken on 3/9/16. Since then the issue has stalled. My calls have been politely received but without results.

I purchased a couch from La-Z-Boy and the fabric is pilling terribly and looks awful. When I called customer service they suggested buying a sweater shaver to use in the fabric. I did that and it doesn't help a bit. I should have paid attention to the horrible reviews from La-Z-Boy customers on other sites before wasting my money!

I was looking for something comfortable that I want to be moving around and different in my living room. I asked some people about La-Z-Boy and they said they were good. The La-Z-Boy sales rep was good. He explained to me everything real good. However, I haven't gotten my couch because when I bought the furniture they didn't have it and said they'd order for me and it takes eight weeks. Right now, I'm on the fifth week and still waiting.

Disappointed with the initial customer service representative and the initial service representative that determined the parts I needed to repair the chair. The initial problems I called about were the Up/Down button that work intermittently and the chair not going to the rest position when power was removed but only when power was reapplied. The initial repair technician only watched as I operated the Up/Down Switch and unplugged and plugged in the power cord. He indicated I would need a new switch and power supply. He did touch the chair once to move it on its front and indicated a technician would need to replace the switch. When the parts arrived I opened them to inspect them, the power supply has something floating inside it.

The La-Z-Boy recliner that we had was 25 years old already. Also, my 6 feet tall sons were complaining that we needed a sectional to be able to stretch out because our couches were too short. So I decided to get something that is more comfortable and I got the La-Z-Boy sectional and two recliners. My sister-in-law had just purchased a bunch of new furniture and the coffee table has the lift-up section that can be used as a desk or a laptop desk. It's a new style of furniture that I’d never seen before. That was another thing that brought me into the store so I got them too. I use it every day and it is my favorite new piece of furniture. It’s amazing as I can sit in front of my TV and do what I need to do.

I am not going to type out the entire story as it has been going on since 11-2014. The bottom line is the "premium fabric" the salesperson gushed over is terrible. It balls up into little fuzz balls and we were told we would need to shave the couch a few times before the piling would stop. Well after grooming the couch ourselves several times and a visit from the La-Z-Boy Master Barber??? Our 3000 dollar couch is still growing a neck beard. Our next step will be an attorney if the last attempt at resolution with our customer advocate does not produce positive results. Does anyone else have to shave their furniture?

My experience with La-Z-Boy was extremely enjoyable. Quality of the furniture is excellent. The sales people are so nice and very helpful. The designer understood exactly what I wanted and her recommendations were spot on. I would recommend La-Z-Boy to everyone.