La-Z-Boy Furniture Galleries Reviews

I purchased 3 recliners and a sofa last year. In February I phoned in a complaint on the fabrics used on two of the recliners. They were pilling badly. They also were becoming quite uncomfortable to sit in. We are sinking to the supports in the seat of the chairs. To their credit they did send someone out within a few weeks. The service person said things would have to be ordered and they would get back to us but the pilling of the fabric is what it is and we should shave off the pills!

My wife and I were talking recently, and she suggested to me that we needed to replace the carpeting in our condo and purchase furniture at the same time, and I agreed to her plan. We have bought some items, a piece or two, from La-Z-Boy in the past, but this is the first major purchase that we've done from them. We went to the La-Z-Boy store in Canton and the staff took care of us right away. Their help was great. We sat there with the salesperson and he suggested that we buy other items that will go great with what my wife was buying. Then one thing led to another, and before we knew it, we had bought a sofa, a recliner, a chair, an ottoman, and accessories. It was wonderful.

We were redecorating and wound up spending a lot of money with La-Z-Boy but we're really enjoying it. The delivery staff were awesome, careful and smart.

I was checking the stores and looking for a recliner, and I'd seen that La-Z-Boy had the set. So instead of buying a recliner, I bought the set because I wanted the couch and loveseat, and the chair and ottoman. The sales rep asked me what I was looking for, and once I'd seen the fabric and what it had, I knew what I was looking for. I love the quality of the furniture. The only thing that I have complaints on is you only get one of the little pillows for the chair. I thought it came with two because I know the sofa comes with two, and I was gonna order two more because you could only order them in a set for the two little arm pillows.

From beginning to end, it was a marvelous experience. The woman who assisted me when I entered was friendly and welcoming, and allowed me free rein to wander about the store at my leisure. I didn't feel smothered or pressured, which encouraged me to buy a pair of recliners. The delivery men went above and beyond to remove my old furnishings that I was replacing and they were incredibly polite and courteous! Absolutely a five-star experience from beginning to end.

2 out of 4 tables damaged. Awaiting replacements. This has been an inconvenience. Staff apologetic. Design staff were great with staging furniture and helping with decorating.

Salesperson lied to me that the recliner was in stock and after a few minutes when the payment was made she informed that it out of stock. She said she was inexperienced and goofed up. When I asked her to cancel the order immediately, she said she cannot refund full amount because she has take out restocking fee. So we were forced to buy the floor piece.

I can't begin to express how frustrated I am with La-Z-Boy Furniture Store in Santa Rosa, CA. My elderly mother (87) and I selected a new couch and chair to replace her 40 year old furniture set and we were so excited. We chose La-Z-Boy because they were one of the first companies that were supposed to stop using materials containing fire retardant. After a couple of visits, we selected a "Natalie" sofa and chair in a soft green fabric.

We feel very good about our La-Z-Boy furniture. It's not all here yet but we're waiting for the rest because it needed a different kind of fabric. Their sales rep was very helpful. She really worked hard to get us what we were looking for. When they delivered the furniture, there was one part of it that wasn’t sewn correctly and it showed the stuffing from the inside. A man came out and fixed it, and he did a really good job.

We're moving to a new house and so we purchased a chair, ottoman, a power sofa, and chair & a half from La-Z-Boy. I worked with our decorator most of the time and we had talked about where she would target, and so she ended up going to La-Z-Boy. She was the one that worked with La-Z-Boy quite a bit of the time and then at the end of the day, I worked with them to get the right deal that I needed. It was delivered to us and it went just fine. The ironic thing is I haven't actually been in the house yet but it looks good in pictures. It was a very good experience.

My butt was hitting the springs too much and it was uncomfortable so I decided to get some new furniture. The La-Z-Boy salespeople were wonderful. They were great, very polite and very professional. As we walked through the door, they greeted us. They asked us what exactly we were looking for. They were very helpful with the sales transactions and when we tried to get a 16-month financing. They walked us through everything and they gave us a discount, too. They scheduled the delivery of our purchases and we got them on time. I love our furniture and they're very good so far quality-wise. I wouldn’t mind going to La-Z-Boy again.

Approximately 19 months after buying this faux La-Z-Boy furniture it's started peeling and separating all over, even in the seams of the furniture. I contacted the La-Z-Boy furniture galleries by email with pictures of the defect and they responded the next day stating my 12-month warranty had ended, they were sorry but could not do anything about it. The furniture continues to peel and separate. I recently contacted the La-Z-Boy customer care and they offered me $350 to be applied to new La-Z-Boy furniture and that they would pick up my defective furniture from my home. This offer was an insult. Do not purchase faux leather La-Z-Boy furniture!

Bug arrived with the recliner 02Jun2016. I reported this event. A case # exists... you can locate it. I just killed the bug!! When I did the survey and when I responded online I asked to be contacted. I guess no one cares and no one knows how to apologize at La-Z-Boy. A secondary criticism was sent to you by e-mail and no one bothered to follow through on that.

I needed new furniture and La-Z-Boy is close by. We had gone to some other furniture stores and decided to stop in there. We liked what we saw so I decided to get a sofa and some recliners there. The sales representative and designer were very friendly and helpful. We had taken our measurements of the room and the designer put it on the computer and showed us what sizes would be best. I’m very satisfied with it. Our interaction with the delivery team was fine and they said that they would call on their way but they didn’t. I was glad that I happened to be home then since they ended up coming two hours earlier than the scheduled time. Other than that, they were helpful. The furniture is comfortable and it seems to be fine.

I just bought a house so I needed new furniture. I walked around La-Z-Boy's showroom, picked out a couch, went up to the rep and said I wanted to buy it. I scheduled delivery and they were actually early. I love its quality and that it's less expensive than some of the recliners in that showroom.

I have two issues. First I have two older La-Z-Boy's that have padding going bad. I contacted customer service and was told they no longer make the chair and therefore they can't supply me with replacement padding. I took one of the chairs to a local foam company and they re-did the foam but made it so firm. It was as uncomfortable as the old foam. I bought a new La-Z-Boy, and surprise, my old chair was still being sold. First, the cushioning in the new chair is flat, so that has to be serviced, which is a six week wait.

My husband and I had purchased a La-Z-Boy before. I told the rep that I’m not buying anything that day. He's very nice and he wasn’t pushy. He was very amenable to anything that I had as far as ideas. He just let me lead the way and I ended up buying a chair. It was delivered on a rainy Sunday and the guys that came in were great. I was extremely happy that the chair came with a plastic and they took it off. Then they moved my husband’s big La-Z-Boy into the basement for me and they put it together again. They were very efficient and I tipped them very nicely. It’s a very good experience.

ASTOR Power Recliner - Delivery was great. Painless. Chair is doing okay after 2 months. Notice that it is starting to squeak and groan. Hope that does not worsen. Want it to be quiet. It is a better fit than my old recliner, it actually fits me, which is great. So far, so good.

The sectional that we had was worn out, so we had to get something new. The rep at La-Z-Boy was very helpful and gave us all the options so that we were able to decide on what we wanted. There wasn’t any pressure so it was a nice experience. We received our sectional on time. However, the gentlemen that came did have an issue with English since they didn’t speak the language very well but other than that, there weren't any problems. So far the quality of the sectional has been great and we're enjoying it. It has a motorized leg where I put my feet up without having to do anything. It is a nice feature that we didn’t have on the previous sectional that we had. We had to apply for a credit line for the purchase, but there wasn’t any issue with that.

I was told by the Champaign, IL office "due to policy I am unable to receive a new chair" and my only option is to have a part replaced. The BIG problem with this is that I don't have the chair I ordered. I ordered it for our babies' nursery back in February. I've been sent three chairs now. First one was the wrong chair, second one came with a big scratch on the left arm, the third one came with a long vertical scratch on the right arm. None of this is the paying customers fault. I spent almost $1,000 on a chair back in February.

My full sleeper/couch was attempted to be delivered on Saturday June 11th. While trying to bring the couch in, the delivery people got it wedged in the staircase and damaged my walls (which were just refinished and painted - pictures attached) as well as the couch. Now La-Z-Boy wants me to take the damaged couch and let them repair it in 4-6 weeks. On top of that the delivery person's brother is contacting me asking to repair the walls in my house. What kind of customer service is this!!? My house got damaged, I do not have furniture and I am being asked to take it anyway so it can be repaired in the future!!! I would never recommend La-Z-Boy again.

I paid over $1,500 for a chair less than a year ago, because I have problems with my back. It worked for a few months but now it seems the cushioning in the lower back, where the lumbar support is, has fallen lower and I was told there is nothing they can do because it has a lumbar support. I will never purchase another La-Z-Boy product again and will not recommend them.

Sales was wonderful. A couple of days after delivery, one side of power Loveseat recliner quit working properly. I called the store for service. They said that was the way it was supposed to work. Upon closing I have to kick the closing mechanism back in place. I called for service again about a week later. The service person was belittling to me. He said it was working properly and if he took it to the shop, they would keep it a couple of days and send it back without doing anything to it. The other side works perfectly. I don't have to kick it. At 68 years old I don't think this is proper. They are taking advantage of me. I asked them to replace the one mechanism and was refused. My customer code is **.

I purchased a chair in March for my dad. The chair was never picked up. He never left the hospital. I called for a refund and explained the situation. I was told I would be issued a refund under the circumstances. I was not refunded the full purchase price. I was not told I would not receive a full refund. My dad passed away yesterday. The right thing to do would be to refund the entire purchase price.

We purchased two power recliners from La-Z-Boy recently. One was bought by my sons and for the other one, we were the ones who went to the store. My husband got out of the hospital and we needed a place for him to lie down on or recline on downstairs. We bought one and put it downstairs and one for upstairs. So far, my husband hasn't complained and I have no problem with it too.

We wanted different furniture. We bought a sofa, a love seat and a recliner from La-Z-Boy, and so far, the quality is good. Their sales rep was good as well. We had a great and painless experience.

I would also like to warn others about the warranty sales pitch. We were also turned down after only owning our recliner for a year and two months. They really know how to sell the warranty. "Essentially EVERYTHING is covered. You can't go wrong," etc. We are VERY careful and clean when it comes to our furniture. One problem and we hope to count on our amazing warranty... but, no. Our sales consultant was very friendly but obviously was not educated on the service programs offered. $198.00 down the drain. We are building a new home and hoped to use our credit with La-Z-Boy for new furniture. We will be shopping elsewhere.

When you think of Lay-Z-Boy you think of recliners. It's true the mechanisms in the chair are excellent. However, there are a few things to be aware of when purchasing there. The upholstery policy does not allow for matching, not even close. There is even a piece on my sofa that is upside down. Once the item is paid for it is your problem no matter how bad it looks. They take no responsibility to provide you with a quality upholstery product.

Bought a sectional from them and it had a scratch on the leather on the back which you could not see at the store because it was against the wall. I called La-Z-Boy for 3 weeks and nobody would return my calls. Finally I called corporate and the manager called and refused to repair the sectional. He told me I should've inspected the sectional at the store just as I look at used cars. I find this to be horrible customer service!! The salesperson who sold me the sectional told me that he would repair anything that was wrong with it. Totally unprofessional. I will not be buying from them again! Buyer beware!

I recently bought an expensive power recliner from La-Z-Boy store in Havelock NC. It turns out that chair did not feel good to me. Based on the reviews I had read on La-Z-Boy experiences, I expected very little cooperation from them. But I couldn't have been happier with the way they treated me. Thanks to Stephanie and Patty. I will continue to do business with them.

While my experience with the associate in the store was pleasant, the sectional that I purchased has a smell that is making me and my family sick. I have a rash on my back from sitting on the sofa and headaches from the odor. We have someone coming this week to "verify" the odor. It's not a "new couch smell" and I didn't pay nor request the fabric protector. The couch is a beauty, and I spent more than $2000 on it, but I need it out of my house asap. I'm hoping the return process goes smoothly.

I've had La-Z-Boy for 5 years and am very satisfied with them. One of the furniture broke and I called their service place in Michigan and it was an outstanding and incredible service. The lady I talked to was fantastic. They sent me the parts and I did the repair myself. Recently I purchased a power recliner and sofa which I had delivered. Everything went smooth with the delivery team and the quality of the furniture is very good. I’d definitely come back again.

Wonderful experience with salesperson and the delivery was smooth. Have purchased furniture before from store and would definitely do it again. Very, very pleased!

We've had furniture from La-Z-Boy for about 15 years and we recently purchased power recliners from them. We had a recliner that would have cost more to fix it than to replace it. Everything worked fine with their sales reps, and they had to order the recliner because of the color and the style. I had it delivered and the team who handled that was very good. So far, we're very happy with the quality of our purchase. In comparison with the cost, I think it was a little bit more but we got the warranty on it, so I like that fact.

I needed new recliners. The sales reps were very patient and informative. They answered my questions well and followed up on the sale. The delivery peoper were fantastic. They were very professional, courteous, and made sure they didn't tear anything up and that we were happy before they left. The recliners are great. I have no issues at all and I've been happy with them.

We bought some furniture from La-Z-Boy and the quality is excellent. The sales people and sales manager had knowledge of the detailed engineering of the recliners. They were quite impressive.

Purchased a new Rocker Recliner to replace a 30 year old model that was finally ready to retire. Overall, I love the new chair, but after about 3 weeks I found one arm rest had a very noticeable lump of padding. Upon closer inspection I found the fabric was not secured to the frame by the seat, resulting in an open pocket. I had purchased the extended warranty/protection plan, and felt good about calling customer service about this defect. Unfortunately, it has taken a month to get a tech out, as apparently there are few guys who service large areas. No problem, I can understand that.

My experience with La-Z-Boy went very smoothly. I’m very pleased with it. I would definitely recommend La-Z-Boy to family and friends. My family has always been like, “Buy something cheap just so it fits in there,” and then I replace it in a few years. So I was looking for something that was not disposable. The reps of La-Z-Boy were very helpful. The commercials with Brooke Shields are so funny that I never really listened that carefully apparently because I was surprised to find out about the consultant that comes to the homes to help customers figure out what, where and all. I’m 5’ 6” and my husband and I had a power recliner sectional sofa, and I was always lost in that and I was slumped down. I never really fit it so the sales person of La-Z-Boy was really helpful in showing me recliners that I actually fit into comfortably. I got my furniture delivered and the delivery team of La-Z-Boy was very punctual and friendly. They were really good and they hooked up the recliner for me, showed me how to use all the buttons.

My salesperson, Ann, was a great help to me. She offered suggestions and help without being pushy. I would definitely go back to this store to purchase any other furniture I needed.

Scheduling the delivery was kind of confusing. I got a call two days ago saying the furniture was ready and I just needed to schedule a time. And then when we called them back, they said it wasn’t ready and that it wouldn't be ready until next week. They told us it would be a four to five-week window, but it's probably gonna be six or seven. Other than that, the La-Z-Boy representative was great and went above and beyond. He was moving stuff around the showroom and trying to show us different options and things of that nature.

I just purchased a new leather sofa, love seat and recliner from La-Z-Boy and the quality of the leather is absolutely terrible on the sofa and love seat. When I spend several thousands of dollars on furniture, I expect to receive quality items. I've had these items for less than 3 months and we don't even use them for our primary seating in our home. The dye is rubbing off on several areas on the sofa and the leather on the love seat has a cracked look (I think the love seat has been sat on twice). I already have to deal with repairs on the sofa and now need to address the love seat. I am so disappointed and frankly quite upset. La-Z-Boy, you have seriously let down a customer. I will never buy your products again. I am truly sick over spending so much money to receive crappy products. It's a shame.

I was redoing my living room, so I decided to buy some new stuff. The sales reps at La-Z-Boy were very nice, friendly, helpful and willing to go above and beyond. However, I was not happy with the way it was delivered. They called me the day before and told me they would be here between 1:30 and 3:30, and I said that it would be fine. I had an injury last year and I go to physical therapy three days a week. I go in the morning, so the delivery needed to be in the afternoon. The next morning, they called me and said that they had a cancellation and were going to come between 10:30 and 11:00. I told them it's okay as long as it's not earlier than 10:30 because I have physical therapy, and a woman said that it's not a problem.

I wanted something new because I've been here a long time and I didn’t buy myself anything since my husband died. I thought I'm gonna treat myself to something I liked, so I went over to La-Z-Boy and looked. There were two girls there and they were very nice. I got a loveseat, a two-seater, and a lounge chair. There was a problem with a leg on my chair, and I called and they're sending a technician out on the 30th to look at it. But so far, I like the quality very much. I love it and I would buy something else too.

The chair was purchased a week ago. It is impossible to sit in as the chair seat tilts forward when sitting upright. The store says no returns, no repairs. They said "we inspected it right out of the sealed box and signed that it was ok. We inspected for tears, rips, stains, etc." The chair was assembled at home... too late to refuse.

Purchased this chair to have added height for help exiting the chair...due to stress on my knees. It is very helpful and comfortable. Also, the extra room in the seat is helpful for the two mini-doxies that love to lay in the chair with me. When the footrest is in the "up" position, it gives them a great play area.

A very good lady helped us at the La-Z-Boy Grand Rapids store. Her personality and the time that she took with us persuaded us into buying some recliners from La-Z-Boy. Two very nice gentlemen were out delivering from Chicago, coming to the store, and they swung by and dropped our two chairs off, and set them up. The quality is good. The only thing that we noticed was right at the top of the chairs, there's like two little ears setting out, and there’s no fabric in them. My wife made a comment about it, but to me, it's fine and I don’t think it’s anything serious. We don’t know if that was the design because we didn’t get the standard material. We got a special material that we paid extra for to match our other furniture.

We've had La-Z-Boy furniture in our house for 20 years now. We recently purchased a sectional and a recliner from them, and their sales reps were great. We'd recommend them.

For the most part our experience was a good one. The delivery people had a difficult time getting the furniture into our home & left a one inch scratch on the back cushion of the couch. To La-Z-Boy's credit after I called, they sent a repairman to assess the damage and to make an appointment to return to repair it. When he returned he was able to make the blemish a little less noticeable. Kudos to Bob the repairman and Angel at the Newington, CT store!

Went to look at furniture in a corporate store in PA. Although we wanted to order a sectional for a home in Maine, we weren't going to be able to do it from that location. The store manager contacted a furniture store in Maine (not a La-Z-Boy corporate store) that sells some La-Z-Boy items, and was able to handle the purchase for us with that store. The sectional came. We love it, and everything about the purchasing experience!

It was time to purchase new furniture after 20-25 years so I purchased a couple of power chair and other items from La-Z-Boy. The sales rep was very nice. She recommended to have a designer come to my house, check it out and give me some ideas because that was my first dilemma. My first reaction was no, I didn’t want to waste their time. They sent somebody and we talked about it. They were really nice and really good people.

Lynn’s got a bad back, and if she reclines, she needs something electric, and La-Z-Boy was perfect to have something like that. The couch of La-Z-Boy was very comfortable. It cost a lot of money but everything else was absolutely perfect. However, I haven't gotten it yet because they had to build it. It's hard to have the exact thing that she liked, but it was wonderful that La-Z-Boy could make it in such a short time. Plus, every single one at the store was wonderful. They answered everything we threw at them and came up with ideas that were pretty cool. I'm gonna go shop in there again pretty soon.

Seth was our Customer Rep and he was great in helping us find the right chair for our body size and room space. We are happy with our chairs and would recommend anyone looking for quality furniture with a company that stands behind their products and wants to help you find the right product to go no further. La-Z-Boy is the best.

We made our second purchase from La-Z-Boy when our upstairs furniture got old, and everything was great. We knew what we wanted when we went in. When we found it, the sales rep gave us the best deal we could get. I went and picked up our furniture myself with my truck, and since they had a nice, big warehouse, I just backed up and they took care of it. La-Z-Boy is really good that’s why I went back. They have a good product. In fact, I’ve recommended them to a lot of people and a lot of my friends have La-Z-Boys.

I had been into the La-Z-Boy store several times and always dealt with the same person, Heather. She was very helpful even though I kept going back and forth between what I wanted as opposed to what would fit into the space that I had. I ended up leaving each time with nothing to think about it. And then, Heather called out of the blue and said that they were having a private sale-type deal. So I made an appointment, came in, and I ended up getting the same set that I had been looking at. But instead of getting it in a sectional, I got it in a sofa and a loveseat. I had no problems at all.

Great service and delivery. My chair is fabulous.

We are extremely satisfied with Malcolm at the La-Z-Boy at the Polaris store in Columbus Ohio. Unfortunately, my mom's chair started making a stuck/thud noise when she was reclining & the wires on her remote were frayed. We called for service at the beginning of May. The first available opening was 6/21... This is unacceptable. It was a brand new chair. I called Malcolm & he got me an earlier service date but it was when we were going to be gone for my mother's 73rd birthday. Now her chair is broken even more & now the foot rest doesn't go down all the way. I think you should just bring her a new chair. This one seems to be a lemon. I do not want to have issues with this chair forever. Thank you.

I had a great experience shopping and purchasing furniture from La-Z-Boy. Ron was very helpful with plotting out the room and size of the furniture. He also helped with the colors so we could see what it would look like. The delivery staff was professional and did a nice job setting up the room. Overall it was a great experience and I would recommend to a friend.

Awesome experience. Designer was awesome and delivery was super fast and early.

Ordered an expensive leather recliner on April 30 which was promptly delivered the following week, however it was broken. I immediately called the store and was told that I need to go through 'comfort care'. I immediately called 'comfort care' and was told that exchanging it for a non-defective recliner was not an option, that a technician would need to look at it for a possible repair. First available appointment is June 2nd!! Technician would call the day before and 1/2 hr before to confirm. So I have a $2300 broken chair until then?? Really? Appointment scheduled for 8:50 am-10:50 am on June 2nd so I took the morning off from work to be available. 1:45 pm, no technician, no call 1/2 hour before arrival as indicated. 4 calls to 'comfort care' and still no technician and still with a brand new broken recliner and a lost day at work (not a half day as I had requested).

My delivery man notified me as to when their arrival would be for verification of my La-Z-Boy delivery. They were prompt and set up my Reclina rocker exactly where I requested it. I am very satisfied with both my delivery setup and the professionalism of the men who delivered it. Thank you LA-Z-BOY.

I called La-Z-Boy about what theirs is made of and the service rep was very rude. When I asked for a supervisor or manager she would not let me talk to them. This makes me feel bad about La-Z-Boy service and their product. Very ill feeling about La-Z.

I had flood in the basement so we had to purchase new furniture. Interactions with the La-Z-Boy sales reps were always positive. The quality of the furniture is good.

We ordered 2 couches... Was told about 7 weeks to deliver. 3 weeks later I was called with the great news they would be delivered the next week. Excellent service. Couches are very well made... We are extremely happy and will recommend La-Z-Boy to everyone we know!!

I am very pleased with the pieces I chose. McKenna was my consultant.

The staff was helpful and knowledgeable in all aspects of the chair and warranties. If you're gonna buy a recliner then go to La-Z-Boy.

We have been putting off buying new furniture for quite some time. While at La-Z-Boy for my mother, I spied the couch and chairs that we fell in love with. Now that we have them in our living room, we love the couch and chairs more. The staff at the store were attentive, but not pushy. Deliverymen could not have been nicer. All in all, a very pleasant experience.

Our experience was excellent from beginning to end. Our salesperson Anne-Marie ** was so helpful! We selected beautiful furniture with her guidance. Everything came earlier than expected and in perfect condition. It looks gorgeous! The quality, comfort, and styling leaves us completely satisfied. We will shop with you again for sure!

Love, love, love our new recliners! Stylish - not your grandpa's big, overstuffed versions.

Very nice salesperson. Was attentive to my 90+ mother-in-law who was making the purchase.

Great product and great service. Only issue was that the salesperson told me that the chairs would be wrapped when I transported them home and they were not.

My experience with La-Z-Boy was very good. The designer that came out was wonderful and the manager of the store was great. However, the bottom of the recliners was opened and there's no leather material. It didn't have a skirt across the back so one can see the brackets that they're sitting on which is also the first to see when one walks in our front door. Had I known that, I would've picked out two different recliners because I did get three recliners and one of them has a skirt on it and I would've gotten three of the same with the skirt. We bought a lot of furniture with La-Z-Boy and it frustrates me that no one pointed that out or showed that to me because it really looks bad.

From the beginning to the end of the process, each and every employee was supportive and knowledgeable. We had assistance in selecting our couch fabric, the design team, the sales reps and the delivery folks. ALL were top notch. Please recognize these folks. It's not common to have everyone provide top notch customer service.

I purchased a recliner chair and coffee table with 2 matching side tables. The staff were pleasant and helped me to locate the furnishing I wanted. They were helpful in the purchase as well as the in giving assistance to transport to vehicle. Thank you.

Enjoyed the whole experience - from informative but not stalker salesperson to timely delivery. Would definitely recommend La-Z-Boy.

We have purchased La-Z-Boy furniture several times over the years. What more can be said. First class quality and always excellent pricing. We have not been disappointed yet. La-Z-Boy is in our future as well as we absolutely love the product.

The whole process was great. We ordered a sectional to fit our space and style wants. The whole ordering process was easy and we loved how many options we had. We waited approximately 5 weeks for the piece to be delivered. It was delivered on time and came in great condition. It looks great and is more than we had hoped for.

I gave away my old couch and chairs because they weren't a matching set, a decision I now regret. Admittedly, I LOVE the style of our new La-Z-Boy living room set that was delivered early December of 2015. The delivery people slashed the front of the arm with what looked like knife/blade so we had to wait for them to send someone out to replace the arm, which took about a month. Understandably, mistakes happen. By March, I noticed the head area on the right side (when facing the couch) was going flat. I tried to push the filling in the head area over to the other side of that particular seat, but it didn't work. In May, I called Slumberland and they informed me that despite my one-year guarantee, they charge $39 to send someone (a local contractor) to take a look at it.

The end-to-end process was excellent as was the product. Sales assistance in the store, promised delivery date met, delivery staff were careful removing couch to make room and careful moving in the new chairs.

I purchased a leather sofa, chair, and recliner from the La-Z-Boy store in Round Rock, Texas. The furniture was delivered and noted by the delivery person that the recliner was not acceptable due to the leather being twisted and "pleated" and poorly constructed. The following day I visited the store to ask for resolution and was told that corporate customer service would have to send someone out to take pictures and make a determination. Weeks later a representative came and confirmed that the chair should be replaced. I requested a refund, expecting that any replacement would also be poor quality. The representative agreed to put that in his report. Nothing happened. Phone calls were not returned. I went back to the store again, waited almost an hour to speak to the Manager, again requesting resolution and was told by the Manager that it was not his problem and he would not accept return of the furniture and would not return my money.

We purchased a power sofa and recliner from La-Z-Boy. We bought from them mainly because of their reputation. Also, their items come with a good warranty, so it means we won’t have to replace furniture ever again. Their sales reps were all very nice, informative and accommodating when we asked to see different furniture together. They were happy to move things around for us to see. So far, I’m enjoying my La-Z boy.

My husband and I bought 2 La-Z-Boy reclining loveseats through Ivor Furniture and we LOVE them! We were pleasantly surprised at the time it took for them to be delivered and set up; they were about 2 weeks earlier than we expected, and when Ivor Furniture called to set up a convenient delivery date and time, they were brought to the house and set up within 2-3 days. We have previously purchased La-Z-Boy recliners and have always been happy with them. In fact our granddaughter has asked for the La-Z-Boy recliner that was previously in our living room.

I recently purchased a table, a lamp and a rug from La-Z-Boy. My daughter had furniture in here and she moved out so we had to get new ones. Their sales rep was very good. The items were delivered and their delivery team was on time and were careful of our belongings. I've always liked La-Z-Boy furniture and I like the quality of their items.

Very happy with the power reclining chair, store employee was very helpful and knew the products of the store. The only problem I had was when my chair was brought to my house it did not have any plastic wrap or cover over it.

Best experience! Had Gloria and Malone come to our home, measure and put the furniture we picked out in a 3D mock up. We were 100% sure it would flow and both ladies respected our budget. We love the end result.

Best experience with a purchase in a long time! Was so comfortable, called salesman and ordered another chair two months later for wife! Can't wait to save enough money to get a couch!

So far, no problem! We bought a couch, chair and loveseat all with electric controls - works great. Delivery was easy and the men showed us a lot of the features. We are both reclining in them right now!

We are very happy with our La-Z-Boy chairs and they meet our requirements to a tee.

We thought it was a good sale on a sofa and liked the covering. Salesman needs to follow up better with his sales. Hunter **... ordered the sofa one day and put down monies and the salesman did not seem to remember myself when I went in the next day to finish the transaction. He did do a great deal explaining the 10-year fabric coverage for extra charge, but we did not receive any papers that the warehouse did spray the fabric.

Here is my experience in the purchase of a La-Z-Boy lemon (recliner) costing $1679.98. The recliner is a La-Z-Boy Maverick, which was ordered in February along with a La-Z-Boy couch. Both were delivered on April 7, 2016. My wife and I made two trips to the La-Z-Boy gallery in Greenville, SC and spent about a total of eight hours deciding on our purchase. We sat on a couch identical to the one we ordered. We also sat on several Maverick chairs. One chair was leather and the other two were fabric. All three chairs were extremely “COMFORTABLE”. The couch was a “STOCK” item and the chair was “SPECIAL ORDER” due to the fabric we wanted. Please remember these terms because they played a major outcome of our purchase.

The service we received was excellent. Delivery was in a timely manner.

We recently purchased a sectional and recliner from La-Z-Boy because our old La-Z-Boy furniture wore out. The interaction with the sales rep and delivery specialist were excellent. We really like that everything was good and went smoothly. So far, we love the quality of the furniture. They're very nice.

I only buy La-Z-Boy furniture. There's no better furniture and I have been a customer for 30 years. You just can't get any better than La-Z-Boy.

Great folks to work with. They took the time to listen, provide input, and be generally helpful. The furniture is comfortable, sturdy, and didn't cost an arm and a leg. The only reasons for not giving five stars: it took a long time to get the order. That worked in my favor, though, as it allowed my credit card to cycle before the second half of the charges were applied to my account. The other thing is that the fabric doesn't smell pleasant. I would have expected maybe new car smell, which I love, but this is different. I guess it will go away. All in all, love the whole experience.

We have had a great experience with the store employees and also delivery employees!!! We would highly recommend to a friend! Thank you.

Purchased two recliners at Greensboro La-Z-Boy since they were on sale and were comfortable. Once you use them past the three day return period you're out of luck and don't expect sympathy from the sales staff. Here's the problem. In order to recline, the mechanism is a crank system which is jerky, noisy and pushes you forward. When putting it in a down position, my dog almost went flying due to the jerking motion. These are the most awful recliners. I have to hold my neck when going down that's how jerky it is. Lazy boy is the worst company ever. As a senior I can't imagine spending many years in these recliners. I'm ready to throw them out. Don't buy from La-Z-Boy any recliners because they say they are all made with the CRANK. Buyer beware.

Our family situation had changed and we needed an additional chair. We got our first La-Z-Boy three years ago and we were happy with it. We needed another one to supplement it and our first thought was again a La-Z-Boy. It worked out so well the first time, we had a spot for another one and purchased the same basic model. We scheduled the delivery and I had an excellent experience with the delivery team. The recliner is excellent and its cost is competitive.

The technician did a GREAT JOB. I could not have had a better technician on my service call. If I ever need service again on my LA-Z-BOY FURNITURE, I will request the same technician that I had on my service call on 5-17-2016, Technician FF2.

I love my La-Z-Boy sofa and loveseat. I was able to find one that actually fits me and is comfortable. I also know that I have bought a quality sofa and loveseat made in the USA. Wonderful customer service as well.

A very comfortable, solid chair. Very pretty, well made, fits well in my living room choices.

From the moment I walked into the La-Z-Boy Gallery in North Vancouver through to the delivery of my furniture, I was impressed with La-Z-Boy. Teresa, the sales agent, guided me through everything and once I choose and ordered, she explained the process and when I could expect my new furniture to be ready, and what the delivery process would be. It all worked out perfect and I thought every step, from beginning to end was first class. I certainly will go back as everything was done professionally!

I bought the Keller Couch and High Leg Recliner. Love both of them. I had had leather for over 30 years but decided on fabric. Very pleased. I have jack Russell and was worried about the shedding but it is super easy to get off!!!!! The are both really comfortable. If I had room I would get another recliner. Billie ** was the best. She made the whole process so easy and pleasing. The delivery guys were so nice and caring. And the special orders came much sooner than I had anticipated. I am very pleased and will shop there next time!!

I am extremely disappointed in the quality of service and product I have received from La-Z-Boy. At the initial delivery of my power recliner in March I called the service department and told them of the defective recliner, making a loud squeaking noise when the legs were in use and put into the recline position. I was told to accept delivery and that a service technician would come out right away and fix it. However a technician was not available to be scheduled until weeks later into April. On this visit the technician reported the problem was in the leg rest and would need to be replaced, that it was probably never caught in the warehouse as no one may have sat in it to test it out. At this visit he told me he needed to order a replacement part in which I had to wait until I received it before I could schedule another technician to come and repair it.

Great service. Perry was excellent!!

I have always been well-pleased with La-Z-Boy purchases and am again, with sales, service, and delivery. I am still using a love seat purchased in 1985 if that gives you an idea of my appreciation. And I love the new furniture and how it fits my studio apartment.

A very good experience from start to finish. We are very happy with the sales staff and delivery people. We love our new chairs.

We were replacing two chairs that had lived on our balcony. We wanted comfort and the ability to swivel so we can look out at our view. We were served by one of the designers whose name now escapes me. She was wonderful - helpful, friendly, efficient. Delivery was two days later, and the delivery persons were very polite, efficient, knowledgeable. Very pleased all around. Probably won't make any more purchases there because we are aging, but we will certainly refer our friends.

Your delivery department is as incompetent as TSA. They don't do what they say, they lie, they don't deliver when they say, they don't call when they say, they don't take responsibility for their incompetence.

I have truly enjoyed my experience with La-Z-Boy - the sales staff, customer service and the delivery team were wonderful to work with. Item delivered when promised. Keep up the great work!

Sorry, I don't know our order number! We had a fantastic experience overall. Our sales woman was personable, spent time with us to help us make our decision. We purchased a queen sofa bed and it was delivered within a week. The delivery was quick and smooth. We're very happy with our sofa bed! The only thing we weren't pleased with is that we were told it would come with the same contrasting decorative pillows as we're on display (4 pillows total). But only the 2 pillows that were the same colour as the couch were delivered. The sales lady had told us she'd call to check how everything was but she didn't. We can't locate our order info so haven't gotten around to calling her about it since. I want to stress again that we are very very happy with the service we received and the product as well.

I've been wanting a La-Z-Boy sofa for a very long time then I finally got my first sleeper. The La-Z-Boy representative at the showroom was wonderful and absolutely great. They delivered the furniture to me and it was a very good experience. I really love the quality. I had an issue with the furniture but they replaced the parts and there was no problem. They took care of me in a very timely fashion and I'm very happy with the service I received.

I purchased the recliner from the La-Z-Boy store in Reno, NV. At the time I purchased the 85.00 extra leather treatment to protect my chair from fading, scratches, etc. My chair is now broken and the leather is worn and faded. The part that raises and lowers the leg rest is broken. It will barely raise and once it's raised it won't stay up. Also, the seat leather is faded and worn. The back is also faded. The seat cushion has broken down and is not nearly as comfortable as it should be. I took the chair into Reno to be repaired. The parts are covered, but I have to pay an additional 65.00 an hour to fix it. I showed them the leather and they said the protectant didn't have any warranty. Also if I wanted to fix the seat cushion, I'd have to buy a new cushion. I paid 1400.00 + for the chair.

We ordered 2 custom wing chairs. When they were delivered we did notice a strong toxic smell. We called that evening as the smell became overwhelming and when I say in them I broke out in a rash/gives. We were told to move them to a other room and air them. Out we are in our 70's. We did that for a week and the smell is still there and when I sat in them again a rash/hives happened. I called again my 3x call as no one reached out to us. Their response is mmm well maybe they can come out June 9th and look at them a month from delivery. We have NEVER had a issue like this and yet we can get no help. We will have no choice but to pay to have them removed from our home for our own safety and health .

This double power recliner is the worst thing I have ever purchased. The cushions collapsed after three months and again after three more months, you replaced the seat cushions twice, but after the third time you did nothing!!! It is really a piece of crap. A company with 2 billion in earning just want the money, doesn't care about customers. I have to use a pillow to keep from sinking so low it hurts my back. Will never buy another La-Z-Boy.

On 4/26/16 I ordered an outdoor patio set made by La-Z-Boy, sold through Sears. I received the packages on a Friday afternoon and opened the following day on Saturday. The set has (8) tiles on the top. One was broken, due to poor placement in the shipping process of the legs to the table. I tried calling the phone # they give in their paperwork (BJI) and they are not open on weekends. I called again on Monday and spoke with an Amanda. She informed me that I would receive an email about how to handle getting a new one. Didn't hear anything tried calling back and was put on hold. Tried for several days to call and was always put on hold. I work full time, so couldn't wait long.

My La-Z-Boy experience has been very good. I like their in-home design and our designer was really helpful. I have recommended the company multiple times already.

We order a sofa in Dec. 2015. We were told it would be here in 8 to 9 weeks. Checked in in March and was told that we were told wrong and our salesperson was no longer there. They said it would probably be around 12 weeks. Again waited and still no sofa. We have just been given the runaround and been told many lies. Finally in May we were told our sofa was going to be delivered May 11th. The day before we were left a message that it did not make the truck. I called and expressed my disappointment about this and this time a not so nice lady told me that these sofa take six months to come in. If I had been told this I would have not ordered it, and it seems to make matters worse they do not even seem to know where my sofa is.

La-Z-Boy Furniture was the only one that had what I needed. Their sales reps were perfect. They were very obliging, informative and excellent. The guys that delivered the furniture were good. They set it up really quickly and took the trash. I love my purchase - it fits just right. The ladies from La-Z-Boy helped me measure, remeasure and switch pieces. It was a laborious process on my part but they were very patient. It's perfect so I'm very happy with it.

2 months ago, I contacted the Madison, WI store and requested new parts for my broken recliner. He told me they would have them in 2 weeks. Every time I called I was told to give them more time. It's now been 2 months and they say it's beyond their control. I am very angry that I am being strung along like this. It would be great to have a working reclining couch that I paid over $3,000.00 for! I will not recommend this store to anyone and am looking to buy a lot more furniture for my new house, which will be at a different store.

We purchased 2 chairs in Esme Iron fabric. Spent over 2,000 on these chairs. Also ordered 2 pillows to match. These chairs are 4 months old. First rocker was delivered and the filling in the seat was so uneven that you sat uneven in the chair. Called and they sent out serviceman and he ordered a new seat cushion. In the meantime I noticed that the fabric was balling up where your legs hit the fabric on the rocker. Received the new seat part and within 2 weeks the fabric was doing the same. Now I noticed that the second chair that's probably been sat in 10 times if we're lucky is doing the same. There's a Year warranty on the fabric. I've bought furniture from Big lots that still looks like new after 5 yrs. This is totally unacceptable after paying over 2 grand for 2 chairs that they would wear like they are. No kids, just my husband and myself. This is ridiculous! Also the Mgr at the Ocoee store in Florida is very rude. Never returned my call.

In March 2015 I purchased a reclining sofa with custom fabric. It is now May 2016. I am on sofa #3 and this sofa has been returned for a refund. This has been the worst customer experience that I have ever endured. It is disappointing and totally not what I expected from a company that has been around for as long as I can remember. The quality of the sofa is non-existent. Sofa #2 was so bad that even the local store manager said that it looked like it fell off a truck onto a freeway. Cushions unaligned; little to no foam causing rippling in the fabric; a hole in the fabric; fabric folded over at edges and not stitched. It's hard to believe this made its way out of the plant and delivered to a customer.

I bought furniture from La-Z-Boy because I was familiar with the name and they have a great reputation for having a wide assortment of furniture, as well as well-made furniture. I recently got a sofa, chair, and half ottoman from them. I'm very satisfied. I had actually contacted the corporate office to let them know how extraordinary the sales rep was at the La-Z-Boy showroom and to commend the entire experience from end to end. From our salesman, Louis **, to the day the furniture was delivered, it was tremendous and we loved him.

I have been buying from this store for over 20 years. This is the first time I bought since the store became a "corporate" store. While the quality of the furniture is excellent as usual and the sale prices are reasonable, there is absolutely no room for negotiating. Gone are the days of bargaining for the floor model, free delivery and throwing in inexpensive things like pillows. When the wife called back, she was told to come in and pick up her "12 piece BBQ set". It'll be interesting to see what that looks like. I wonder if I can get them to throw in a grill... Oh wait, this is indoor furniture.

Purchased a La-Z-Boy recliner 4 years ago and now the material is peeling off of the chair. We called La-Z-Boy about fixing it and we were told it was out of warranty. This is poor workmanship and poor materials. La-Z-Boy should stand behind their product. This should not have to be a repair that is paid out of pocket. They should repair at their cost and should not produce shoddy products with sub par materials.

We needed a recliner and since La-Z-Boy makes good recliners, we went with them. Their sales rep spent a lot of time with us, listened to what our needs were and did not try to upsell us. She did a nice job and didn't rush us. We were pleased because that's certainly not always the case when I buy something. At one point we were looking at doing an electronic chair, but its warranty is not as extensive compared with the mechanical one that has life warranty and based on what we needed, we got one without the electronics.

My wife and I purchased a La-Z-Boy leather recliner and love seat for $4100 from Grand Home Furnishings, Roanoke, VA. The retail store is fantastic! They bend over backwards. What a great company. The product has been defective since day one and we have had three identical sofas and the core is defective on each one. La-Z-Boy only offers one year for manufacturing defects. So, bottom line, after one year you are STUCK with poor quality. So you can get 1 replacement sofa a month. On month 13, you own it without them ever truly fixing the defect. The foam core is not representative of what you would expect on this type of product.

I recently bought a sofa and ottoman from La-Z-Boy. Their salesperson is the reason why we had made a purchase. She was very calm and not pushy. I've been looking for a sofa for about seven months and I had been in La-Z-Boy several times looking around. When I went back, looked at this one sofa and I ended up buying another one that I have decided on. It was delivered yesterday and my friend who was here said it was a professional group and he was quite impressed with the delivery process. It looks great and so far, so good. It's stiff which is good too. I'm not into the recliners or those big pieces of furniture that have a load of things and all that stuff. It's not my style but in the last 10 years, I've noticed that they are going into all those styles of furniture which is a good thing for me that I would buy again.

I got rid of the first La-Z-Boy recliner that I bought because it didn’t match my décor anymore. My husband was mad at me ever since for getting rid of his comfortable chair. He wanted another one. The sales rep at the showroom was great. She was very helpful. We were in the store for a couple of hours and there was a wide selection. My husband was able to try out quite a few chairs before he determined which one he wanted, so it turned out well. We had the recliner delivered and we've had it for a few weeks now. The chair's very good and very comfortable. I fall asleep every time I sit down.

For two months now, my husband and I have been patiently waiting for La-Z-Boy to address the issues with our $4,157.90 La-Z-Boy Devon sectional sofa purchased on 05/09/14 and received on 6/27/14, to no avail. In approx 1.5 years, the fabric has broken down (a fabric which was relatively new from La-Z-Boy and, as told to us by the showroom, has had numerous complaints since); staples have and are coming out; and, both arms are separating away from the main frame. The sofa is an embarrassment when people enter our home. Photos provided. Please keep in mind there are only 3 individuals who live in this house - two adults and one 17 year old...not a house full of children jumping around and rough housing on the furniture. There are also two animals, an elderly dog and elderly cat, which were divulged to the salesman upon purchase and he assured us the fabric would hold up, as this was my main concern with the fabric purchased.

I purchased an Edon sofa and ottoman chair in early 2015. Within the first couple of months a hole in the fabric was discovered on the front of the sofa arm. This was in an area of no seam and no daily contact. I had purchased the comfort care warranty so I contacted them. They arranged for a technician to call and schedule a time to visit. I had to wait close to 2 months for the visit and then another 6 weeks for the repair. One year later all the fabric is pilling. I contacted customer comfort.

I pick out a couch that I thought would meet my needs. I took delivery, but after sitting in and laying on it I found it was uncomfortable. I decided to return it the next day. The store charge me a 100.00 delivery fee to ship it from a warehouse. I thought a small fee to reverse this process was in order; however, they charged me $464.54. This is rip off. It like they are stealing my money. Here is my thinking if it costs $100 to pick it up from the warehouse and delivery it, then why should it cost $464.54 to take it back.

We originally went with La-Z-Boy because of their reputation. However, our sectional has broken multiple times since we’ve had it in less than three months. It’s the structure of the furniture. We have somebody coming out today to repair it for the third time. Their sales rep was good and their delivery team was on time and professional though.

Have had the love seat & sofa about 2 months now. My husband and I are the only ones using it. (No others living at home.) After discussing it over with my husband, we both agree, when we lift the legs in recline position, the back of the seat goes too far back. We would like to sit more upright with our legs elevated, and NOT necessarily recline back.

We purchased a rocker-recliner in September of 2013 for a little less than $600. About 2.5 years we are going to have to replace the chair because the padding in the seat has deteriorated so that it's extremely uncomfortable to use. It was also repaired once under warranty for mechanical issues and continues to make noise and not function correctly. La-Z-Boy Customer Care tells us it's only warranted for one year. We will be shopping for a new chair, but it will not be a La-Z-Boy. I'm very dissatisfied with the quality of this one.

I've had recommendations for La-Z-Boy from the family and so we purchased from their North Aurora store. Everyone there was really great especially Allison and Kylie who were very helpful. My sectional and loveseat just got delivered about 20 minutes ago and so far, the quality of the furnitures is good.

I purchased a La-Z-Boy recliner, but I had trouble with it and had to get an exchange. Their reps were very good. But their first two delivery guys didn’t put the backbone of my chair right and I had to have a technician come in and do that. The second ones that came and delivered the next chair were very nice. For the first bucket chair I got, I had to call to get comfort. The contractor for La-Z-Boy came and they saw that the padding was not sufficient and I would slide back down into the chair. They sent a padding but in the meantime, it was a horrible experience. They sent another bucket chair however, it was worse. It had creatures in the seat. I was really upset about that so I went into the store and told them about it. They were very apologetic and told me to go ahead and pick out a chair. La-Z-Boy was good about that.

Received our sofa end of March 2016. Quality is very poor with areas where fabric puckers. The arms are not even round like the one in the showroom. Very poorly constructed. It has taken several weeks to get customer service to get an answer from their warranty department. They promise to call back and never do. Took me calling approximately 8 times to get someone to actually get back to me. They say they will fix some of the problems but don't think the flat arms on the sofa are an issue. It is very upsetting to spend so much for something and receive such a poor product. I don't have much confidence that they will be successful with repairs based on the caliber of the customer service rep that visited our home and the young reps I've been dealing with on the phone. They don't seem to have a clue. If they don't make it right I will tell everyone not to go there.

We were particularly interested in a recliner and La-Z-Boy has a good reputation. I’ve had family members who’ve had La-Z-Boy recliners for many years, so that’s what attracted us to it. We recently bought a sofa and a loveseat and had scheduled the delivery. We worked directly with the store manager and he was very knowledgeable and helpful. However, we've had some issues and I’ve been surprised because I didn’t expect to have any problems at all. First of all, we paid for and ordered specific handles. They gave us the wrong handles and had them put on incorrectly. So the loveseat had a long handle in one color and the couch had a short handle in a different color. I called the store immediately and a replacement piece was sent out. The store manager came to our house and switched them out for us.

I’ve had La-Z-Boy recliners in the past and they were pretty good so I decided to buy from them again. I bought a sofa and a chair this time and the sales rep was very helpful. We had the items delivered and their delivery team was efficient. They got the job done. It was a good experience and I’d recommend La-Z-Boy.

La-Z-Boy had the furniture that I liked so I bought it and was told me it would be about six weeks until my furniture was ready. I put half down when I ordered it and was told the other half was due on delivery. At seven weeks I hadn't heard from anybody yet. I was getting a little anxious so I called the store and asked about the status of the order. The lady rep said, "It’s been ready for a while. But you have to pay us before we can deliver.” I didn’t have any idea it was ready and I thought I would pay it when they deliver. Nevertheless I'm very happy with the quality of the furniture and I've recommended La-Z-Boy.

Bought lift chair new fab. Delivered bad shape. Told driver, sent report, nothing happened. Call service 2 times, nothing happened. Called store mgr., gave me his word I would hear in two days - that was a week ago, no word. This chair is bad workmanship, bad quality. Sales doesn't care after they sell their wares and make their money.

Our furniture was 18 years old and we had recently taken a wall down between our living room and family room and made one big room and it needed furniture. We bought a sofa, loveseat and two recliners from La-Z-Boy. The sales reps do not jump at you, giving me the impression that they don't work on commission. They gave us the attention we needed and it was just great. At the Paramus New Jersey store, one of the folks in the store can do interior design. She came out to the house and gave us some ideas and it was really good. The people there were great and the delivery people were outstanding.

I had La-Z-Boy furniture in my other house for about 10 years and recently, we purchased sleeper sofas, ottoman, and a recliner from them. Their sales representative have been informative and pleasant to work with. The delivery team were prompt and informative as far as how to set up the furniture - they showed me how to inflate the top mattresses. La-Z-Boy products are pricey but it's probably fair since they're high-quality.

We had had our other furniture for around 15 years and we were gonna pass them on to our daughter and son-in-law for their rec room, so we decided to get new ones. We went to La-Z-Boy and the sales rep was very nice and helpful. As per the delivery, a gentleman called to tell me that they would be late, but he let me know and made sure it was okay with me. And then they arrived exactly when he said they would, so it was excellent. I love our new furniture, which is why we keep going back to La-Z-Boy.

I purchased a new memory foam recliner about a year ago. I had issues shortly after with the leg rest where the memory foam was separating from the seat. Called it in and tech came out and ordered a replacement part. After several weeks it arrived and was installed. About 6 week later the new replacement section was doing the same thing. Tech came out and said the chair should be replaced as he had other customers having the same issue. However the part was replaced again.

My parents have purchased some products from La-Z-Boy and the products are good. So we thought we’d go in and we liked what we saw. Talking with the sales representative went great. We like the furniture we got. We’re very satisfied. If we had any questions, we’ve called them and they’ve answered it. Everything’s been great.

I purchased a recliner from La-Z-Boy Furniture Galleries a long time ago. This time, I liked their Mackenzie sofa. Their sales reps were great. I worked with Amy, the designer. She came out to the house and she gave us ideas. Their delivery team was very good too. They unwrapped the furniture and put it all where it belonged. The quality's great as well. I only have one issue. I called the service center to come out because of my leather Mackenzie sofa. There are too many creases in the back of it. The serviceman who came out said that really is the way it's made. Sometimes because of the way it’s pulled, there will be more creases than other times.

Our old La-Z-Boy is 20 years old so we bought a new sectional and a recliner from La-Z-Boy. The quality is very good and we got it for a good price since we walked in on a sale and the timing was right. We had the designer because we were looking at furniture for a year or two. Also, the guys that delivered it were amazing. It’s been a while since I’ve had furniture delivered and I wasn't expecting that they had put down rags to protect our floorings.

We bought our chairs in July 2015 and got them in September. A quality recliner was very important to me as I had just undergone complete knee replacement and needed a chair to get comfortable while elevating my leg. It's unconscionable that a reputable company like La-Z-Boy could produce such a disastrous mess of a chair.

We’ve purchased from La-Z-Boy before and we liked their prices and the quality of their furnitures so we got a recliner from them recently. The sales representative was very helpful. We’re very happy with the furniture. The color of the upholstery is very nice.

I needed a new chair as the other one ran out. The sales representative at La-Z-Boy took care of me and my wife, and we had a good interaction. Delivery was on time. The staff was all courteous and positive. We didn't have any hard times. We had a good experience with La-Z-Boy, and we got exactly what we wanted.

Ordered furniture in January (Couch, Love Seat, 2 Recliners). Salesperson was unknowledgeable and after the order was placed very dismissive. We have since received the couch and love seat. The love seat was delivered with the wrong pillows. The correct pillows have still not arrived. We still have not received the recliners and no one seems to be able to tell me where they are. The General Manager was supposed to call me twice this week and has failed to do so. Still waiting. The local store has refused to allow us to cancel the order two months ago. We were told we could not even though the fabric had not arrived. Our plan now is to refuse any delivery in the future and we will recover the $500 we have already paid in small claim court. We will never use La-Z-Boy again. AWFUL customer service and we will make sure that we advise people not to shop in Fort Myers at the store.

I went to a bunch of different furniture stores and La-Z-Boy had the sofa and loveseat that I liked. The sales rep that assisted me was fantastic and did a great job. The delivery team were all good too. The furniture are all here. La-Z-Boy made it easy. They sent the girl out here who does the designing and she helped me pick out all the accessories. It was wonderful.

In March 2013 we received our new leather La-Z-Boy sofa and love seat - three years later I am wishing I had never entered their store. The finish of the leather is wearing off in several areas - places where one rests their arms or head. This is just day to day usage - surely leather furniture should last longer than 3 years. Of course it does. I have other pieces of leather furniture that has stood the test of time for more than 18 years with much more usage. When we contacted La-Z-Boy they only could say they have a one year warranty. When you shop in their store they are very helpful and encouraging - yes the furniture is good quality - not so and they do not stand behind their products. I will never buy La-Z-Boy again and will encourage others not to make the same mistake we did.

I ordered a Tribeca sectional just over a year ago (might have to look under my husband David **). We loved the couch. It was so perfect and the fabric was just the right color and texture for our new home. I had them come out about 6 months after we purchased it because the fabric was pilling so bad. He agreed it was BAD, but said it was normal with most fabrics. There were also several loops that had pulled through. He went to his truck and brought in a stick, and showed me how to repair loop pulls as they happen, and then showed me a sweater shaver from his truck, and told me I would have to use this on the fabric for the first 2 years until the fabric settled in.

I had La-Z-Boy furniture before, and since I was replacing and updating some older furniture, I decided to get a sofa, chair, ottoman, and some accessories from them again. Their in-home interior designer was amazing, although I didn't get enough brackets to hold the shelf, so I called the customer service right after the delivery guys left. It was probably in the delivery guy's pocket and he didn’t get it out, but they’re going to ship me an additional one. Once I get that, everything should be good.

A friend recommended La-Z-Boy. We purchased a sectional, and it was delivered. They left a piece of the packaging in one of the recliners so someone had to come back a week later to fix it. The quality is awesome, and everything's good.

My husband loves La-Z-Boy. And the rep that we dealt with was very nice, friendly and was able to explain the products and warranties. I'm happy my husband sleeps on the bed, but I'm not too happy because he doesn't sleep in my bed anymore.

A saleslady, not mine, told me that the pillows were sent somewhere else and that I would get them when they came in. Just wondering if I was supposed to get matching pillows for the couch. I don't know if one came with the chair. I do like the chair and couch color and comfort so far. It was clearance so if I don't get pillows because of that I should have been told.

La-Z-Boy was having a good sale so I bought a power recliner from them, scheduled for delivery next Saturday. Their sales representative was pleasant, positive, and explained the product and warranty. La-Z-Boy also has a free in-home design service that I really like. I'd recommend this company.

My husband and I spent around $5,000 on a sectional couch. The electric recliner arrived damaged and a couple of the armless chairs are lacking sufficient padding. Our warranty covered the repairs so the local store sent out a repair man. Unfortunately, he wasn't able to make any repairs at the time and placed an order for the parts. Several boxes were shipped to our house and the store sent out a different repair man to complete the repairs. I was very disappointed to learn the first repair person didn't order all the padding for the two armless chairs. The second guy was very nice and said it wasn't a problem he would place another order for the padding and just to call and make another appointment once the order arrives at our house.

I purchased a luxury lift recliner. Unfortunately it developed problems with the massage unit. The recliner however was promptly replaced with a brand new one. The recliner is fantastic and helps me with my ailments. I would recommend this chair and company to anyone.

Most interactions with the La-Z-Boy rep were better than good, but she was not always responsive and she’d forget some things. We ordered a swatch of the fabric so my wife could go forward with her paint and carpet plans, and we had to chase that around for a couple of weeks before we finally got them. Once they were ordered, they got here in a hurry. That was fine, but she was supposed to forward a couple of those items afterwards and she did not. The overall experience of getting the stuff ordered and selecting was fine. Some of the follow-up plans just need a little bit of work.

Ever since I've been using my La-Z-Boy power recliner, I've been experiencing problems with my neck and spine. The chair is about five months old and I am a 5'10 male about 180 lbs. Specifically, the head rest is too big and pushes my head forward at the unreclaimed state. Reclining the chair barely alleviates the uncomfortable position of my head/neck. My head is being pushed forward and the headrest is not adjustable. I have developed a pinched nerve in my shoulder that my doctor believes is caused by a compression of two disks in my neck. I've never had a pinched nerve so the chair may have caused it.

We looked at all the different stores. We wanted some furniture of quality that was going to last for a while. We ended up buying a sofa loveseat, couch, and two chairs from La-Z-Boy. The sales representative I had was amazing and beyond wonderful. Delivery was incomplete at first but they made it right. They delivered the wrong chair, and took about a week later to actually get the complete set. Also, the little straight piece that pulled out from one of our side tables was broken but the La-Z-Boy team found another one and replaced it quickly.

Within 2 hours of having our 4 piece sectional delivered on April 21 I went to the store in La Mesa, CA to complain about the poor quality and workmanship of the sofa. The seat cushions did not line up. The seats were too short. The backs of the sectionals did not line up. There are 2 and 3 inch gaps in the back. These are visible because the sofa is used as a room divider and visible at all times. The backs are not in a straight line. And it looks like two of the four pieces were from a different die lot. We have called almost every day and have not received any satisfaction. We keep being told that someone will contact us. We are still waiting. We want the pieces taken away and our money refunded.

When I bought my new Pinnacle recliner from La-Z-Boy McDonough in September, it has been NOTHING but trouble. It has always scrubbed, screaked, and just not been exactly right. It's like I got a second-hand chair. Then, the left arm broke and I've been trying ever since to get this chair usable again. The technician, James, didn't have the first clue what he was doing and, while replacing the left arm of my chair, drilled holes WAY TOO BIG in one of the wooden boards. Now, the chair tilts to the left rendering it completely unusable.

I found wrinkles in the arm of the chairs. The forearm of (1) one chair has a dent like the Grand Canyon. All in all that kind of work would not be tolerated. Shabby, shabby. You do not believe me. Send a representative.

I needed a recliner and heard La-Z-Boy's name so I got one from them and it’s great. It’s a small with leather in it, and it fits very nicely into this retirement place where I am. The sales representative I spoke with was very nice, good and informative. The delivery team was there in the time allotment they had. There were no problems at all, and I was very satisfied.

I’ve had a La-Z-Boy furniture before and I’m very happy with it. I like the idea that it’s made in the USA. I wanted to change my furniture so I went to the La-Z-Boy showroom and their sales reps, delivery crew, and their in-house designer were excellent. La-Z-Boy's in-house decorating designer service is a great service in helping with the foam, fabric, colors, and customizing.

We've got some friends who bought from La-Z-Boy and they liked the quality so we bought a sectional and some tables from them too. Our furniture is great and what we expected. The delivery crew was very helpful.

I bought a couch and loveseat in April 2015 and they are beautiful, except within 6 months, the cushion in the loveseat broke down. Called in October, whole loveseat was picked up Jan. 15, 2016 and was without it for 2 weeks. It has broken down again and I am really wondering if it is going to be an ongoing problem. I am also concerned about the couch cushions though it is not used as much. I was always under the impression La-Z-Boy products were exceptional but am wondering if I should go to another brand for a different loveseat altogether.