La-Z-Boy Furniture Galleries Reviews

I bought a couch that was leather and it peeled crazy. I couldn’t stand it anymore because it's making a big mess all over my house. So, I went in around Thanksgiving and spoke to the La-Z-Boy rep. He took my information and then got me in touch with their designer. She came over to my house to do all the design and everything was good. I scheduled delivery and their delivery team were good. So far, everything's good. However, I don’t like when they start to sag a lot. I hope this thing lasts for a while. Overall, it has been a good experience and they're very helpful.

My husband and I happened to agree on the style that was at La-Z-Boy, so we purchased from them. The saleswoman was wonderful. Overall, our experience was good.

We've been buying those La-Z-Boy chairs in the past and recently we bought a love seat, some recliners, and some end tables. In fact, we ordered another end table with the glass top on it. It was all around a really good and wonderful experience. Initially, we went into the store and started with the sales rep. He was very helpful and knew what he was doing. He knew their product and how to make people happy. We were undecided about some things and the sale rep referred us to their designer. He said they supplied that and that she'll come out and look at the source which we said would be great. Then that lady came out with us and gave us some good ideas. She seemed to like where we were going and we liked what she had to say.

We've had recliners from La-Z-Boy before for 35 years. Then I bought a couch from them again recently. I got it on a sale so I was happy about that. I like the couch that I chose and it’s sturdy. Also, the saleslady was very, very nice and informative. The delivery guys were, as well, on time and very polite and they did a good job. The only thing I didn't appreciate was the $99 that was charged for the delivery because I've never had to pay a delivery fee before for furniture. They did tell me about this service fee and I told the saleslady that I had never paid a delivery charge before. She said that they had an outside delivery service. I ended up paying it. Other than that, I was very happy with La-Z-Boy and I'd purchase from them again.

Bought recliner in good faith on Monday. Delivery available Thursday. OK I waited. Time came no recliner. Called. Was a computer problem. Now have to wait another week. For this inconvenience, I should have free delivery. ONLY delivery not available for 5 days later. This is not fair. Paid a high price and this what a person has to endure. No one should have this much trouble with this business. You would think they would give a little to keep a customer happy so they would return, but NO. Delivery are scheduled in certain areas on certain days ONLY. WHAT IS THEIR PROBLEM? I will NOT buy any furniture from La-Z-boy again for their POOR service. Buy your furniture elsewhere.

My experience at La-Z-Boy was informative as well as enjoyable. The Sales people were wonderful and I am so satisfied with my purchase. I bought one couch and 2 lamps. They were delivered on time.

I am very pleased with my experience with the La-Z-Boy furniture gallery. From the courtesy and professionalism of the sales lady to the delivery men. I will shop with you again in the future. I wish everyone was like your good people.

My experience at La-Z-Boy was very positive. My sales clerk Sheila ** was a lovely, personable and knowledgeable lady. She provided lots of helpful information and was never pushy. My new sofa was delivered about 3-4 weeks earlier than the estimated delivery date which was wonderful. I live in a basement suite and my doors are all narrower and/or shorter than standard size and the two young delivery men went through hell trying to wrestle it in without damaging it (which they eventually did). Kudos to them for never losing their composure and never giving up. At the time it never occurred to me to get their names and I feel badly about that because their skill and attitude were commendable. All in all a very enjoyable experience!

We were very impressed by our salesman's knowledge of his products. He was extremely helpful with choosing what piece would work best for our situation. Everyone we met in the store in Boardman were very helpful and accommodating. We would definitely recommend this store to others.

Showroom was very helpful and patient. We had a few minor issues with our sectional and Jill ** from Comfort Care was fantastic. She not only helped resolve the issue but was also a pleasure to work with. This experience has reminded me why La-Z-Boy has such a great reputation.

I love the looks and comfort of my new recliner. The sales lady (Amy **) was perfect and very helpful. But, I "HATE" the annoying squeak that developed less than two weeks of owning it. My old recliner was almost 15 years old and made no out of the ordinary noises. But because of the good service provided by Amy at the Barboursville, WV store I will most likely purchase from La-Z-Boy again when I replace the other chair in my living room. But I am disappointed with the squeak that appeared so early with this recliner.

Had La-Z-Boy chairs in long past, where great places to nap. :-) Decided to get reclining sofa, got a 3-section "James" and LOVE IT! It's my preferred place--even was better than my own bed while going through a week-long medical recovery. Samantha at the store was simply stellar in how she approached us, understanding what we really wanted and not just what we said, and then crafting the whole package (add-ons) to be perfect for us. We can hardly wait. It seems to "need" a new piece so we can work with her again! And the recliner--NASA ought to use them on spacecraft for comfy launches!

Check-out is antiquated. The sales staff was excellent but I feel that all of the ordering and paperwork should all be automated. Sales people should be able to write up orders via a tablet or iPad and stock numbers and color codes should automatically fill in on the order. Also checkout took us 45 minutes due to all the manual entries being done. I felt I was back in the 1950's. La-Z-Boy lost a lot of customers due to the waiting for sales staff that were doing manual data entry.

We worked with two La-Z-Boy stores, and everyone at both stores were wonderful. They didn’t put too much pressure on us, and they were knowledgeable. The delivery team was also wonderful. They brought everything in and placed it exactly where we wanted it and were in and out very quickly without making a mess. We were pleasantly surprised by the quality of our La-Z-Boy furniture and it's definitely very comfortable.

So far, the furniture we got from La-Z-Boy is very nice. The sales representative was fine. We had a little trouble later on as to what was getting delivered because they shut up the store for remodeling, but the stuff was delivered and the guys took care of everything. We didn’t realize though how they were gonna handle the old stuff, but otherwise everything’s fine. Also, the delivery team was careful with everything.

The purchase of a new La-Z-Boy recliner was excellent. The delivery time was arranged in advance with a window stated. Driver arrived on time and set up the chair. After 2 weeks a loud squeak developed and it was repaired in our home. The technician also looked at our older recliner, did some adjustments, and indicated that it needed shop work which was under warranty. To date we have not had the repair completed as my husband injured his back and his La-Z-Boy also allows him to sleep. He is not comfortable in bed. Overall, great service in purchase and repair.

Couch purchased November, 2016. Couch ordered during veterans sale at the store on Tacoma mall boulevard in Tacoma, Wa. It was delivered in January, 2017. The couch is well made and finished beautifully.

We had visited EVERY furniture store in the area in search of a recliner that fit my elderly dad's needs, as well as our budget and quality and fit requirements. Came here on a snowy evening and Diane assisted us with every variable we queried. We unknowingly kept her past closing time and she didn't bat an eye. We returned another day to make the purchase and while approaching the desk a large LOUD bolt of static electricity shot out of my wife's fingertip and onto mine. Ended up buying TWO recliners, one for us plus the original one for dad. Looking at a third purchase.

We were looking for a recliner, and La-Z-Boy had the greatest selection. We dealt with Rachel ** from the Hunt Club store, and truly enjoyable. She was helpful, knowledgeable, and professional. She knew when to back away to let us discuss, and when step in. She displayed true customer service.

We ordered a manual reclining leather sofa and loveseat in java color. The products were delivered on 2/22/2017 and they are very comfortable, look great and you could easily sleep in either sofa or loveseat. We like them.

The sales reps at La-Z-Boy were very helpful and very good. They showed us everything in what we were looking for. It was an outstanding experience. Although, the items were not delivered yet because there's something about that fabric that wasn't going to be in until the beginning of April. Also, I don't get a discount for paying cash.

We've bought some things from La-Z-Boy in the past and recently we purchased some recliners from them. We’ve been very happy with the people that we’ve dealt with. The delivery went okay and it was quick. Overall, the furniture is really nice and we love it.

We already had to have service done on the furniture that we purchased last January 15. The sewing on it is unacceptable. The whole back on the seat where my husband sits is all cockeyed already. It's in worse shape than the furniture we had for seven years. And the lady that I talked to about getting this fixed said that the back of the chairs don’t always line up and it’s acceptable that way. I’m very unhappy with that.

She had a nice approach. No pressure just let me look. Beautiful recliner just wish I had taken more time to sit in a few other chairs. This one is very nice but I think it is a bit too large for me. Thanks La-Z-Boy.

We've had a chair from La-Z-Boy for 20 years and it has been fantastic. We've recently bought a power sofa and loveseat and we are hoping that these last for 20 years as well. The salesman was great and nice. We knew we wanted leather, so he showed and explained to us all the different styles and thicknesses of leather. However, we haven't gotten our stuff yet so we need to make arrangements for them to deliver it. But first, we have to get rid of the stuff we have. Overall, it was a fantastic experience for us.

LOVE our recliners! We've owned La-Z-Boy recliners for close to 20 years and would never buy anything else! We will definitely be buying new couches/loveseats in the near future. Our saleslady was awesome, just the perfect blend of providing the information we wanted and then let us roam around, not pushy, let us decide what we needed, but provided good suggestions and information! I think her name is Lois? At the South location in Calgary.

Sales Associate--Aydan ** was great. Very helpful. Delivery was slightly late but okay. Delivery men knew what they were doing. They check everything to make sure the reclining mechanisms were working.

We knew we wanted a La-Z-Boy chair for my husband but didn't realize how many options we had to choose from. The salesperson walked us through what was available that could make the chair more suited to him. We would definitely shop at La-Z-Boy in the future. Also, it's reassuring to know that the quality of the furniture is excellent and that the chair will last a long time.

We’ve had La-Z-Boy for more than 20 years when we were in Chicago. But we moved into a townhome, so we had been looking to have something that would help in the redecoration of the furniture in that area. We thought of La-Z-Boy and went to see what they had. Their sales representative was interested in what we were looking for and helped us identify alternatives to what we were trying to do. The delivery team was very efficient. They came in, moved the pieces that we were taking out, and they installed a new unit. Thus far, we feel very happy with it. Cost versus quality was fine. It’s wonderful, very comfortable and it does exactly what we expected.

I always buy La-Z-Boy. In fact, I bought eight La-Z-Boy chairs now, and I just bought a lift chair for my 83-year-old mom. I love the lift part, however, I wish I would have taken her to the showroom with us because out of the eight lift chairs there, I got the small one and it's so deep. She keeps sliding down in it. They need to design a lift chair for a woman. Not everybody is 600 lbs, and all the lift chairs are very wide. The La-Z-Boy salespeople were all very friendly. I was surprised, though, there were older salesladies when I went in and bought two chairs last Christmas. This time, they were all young ladies.

We live in Chicago for 12 years now and my husband's poor chair, which we bought from California, was literally falling apart. In fact, it's also a La-Z-Boy that we had for years. So, it was a last minute decision to purchase on our part. Their sales gal and the manager were both very nice, and it was delivered just fine. However, my husband said that he tipped them and they never even said "thank you" which was odd. Nevertheless, the quality is fine. It's not as big and lush and comfy as the other one but it was also relatively inexpensive and on sale since we're retired and on a fixed income. Overall, it has been a very nice experience.

Our experience with La-Z-Boy has been wonderful. I really appreciate everything they’ve done. However, they delivered the wrong item and it wasn’t the right color. It was an end table that didn’t match the other end table but it was no big deal. It got corrected right away. Their reps were very friendly and very helpful. We had just moved from Fairbanks, Alaska and we’re in renovations so we didn’t have any furniture. Their designer traveled out here which is over an hour drive and helped me a lot. We still have a long way to go in the house, but at least we have nice comfortable furniture to sit in now.

Recently purchased two leather recliners and a table to place between the chairs from La-Z-Boy's Fleming Island FL location. This combination serves as our TV watching station in our family room. We are quite happy with the purchase. The in-store experience and interaction with the young lady who assisted us was very professional and informative. The delivery and installation were very well handled. We are pleased with the products and expect to get years of use from these products.

From the moment we walked through the doors and viewed the huge showroom, we knew we would find our chairs! At our request, we browsed and tried out on our own and when we felt ready, a salesman listened carefully and provide very knowledgeable feedback. Sensing we were not quite settled, he showed us some possibilities we had overlooked and by the time we were discussing which fabric for which chair, we were very happy. Check-out was pleasant and straightforward, with the salesman accompanying us throughout. The chairs were delivered on time by a most caring team only too eager to make things absolutely right for us. Thank you La-Z-Boy. Hopefully, we will be back!!

On 1/8/17 I purchased 2 LZ recliners and 2 end tables. I asked that they hold the tables and ship with the recliners. I was told delivery would be 3 to 4 weeks. Well here we are 7 weeks later and still no delivery. Am now told maybe 3/3/17 for shipping. Not happy. Salesman needs to learn to respond to emails and phone calls.

We used the in-home design team. Kevin and Brie nailed it right from the beginning. Choices of accessories brought the whole look together. We've had a few glitches of product availability which have been beyond their control. We are still waiting on the area rug which will tie the look together.

Spent extra on an extended warranty. 3 weeks into having my new recliner, had trouble with the electric motor. Called for service and had it repaired. Now, 1.3 yrs later, heating unit keeps coming on by itself.. cannot stop it. Called on my warranty, to find out it now costs me $109 for the guy to come look at it. So in fact my warranty covers nothing unless I pay again?? What happened to customer service on a quality product??? Guess I would have been better off buying a cheap recliner with no warranty and just replace it. REALLY disappointed - never again.

Love my furniture and the service. I'm VERY happy with my couch and remote control recliner. I'm trying to recover from a broken back and multiple procedures related to it. I could not find a comfortable way to sit. My new lounger with massage and heat and almost flat recline has been an amazing help with my pain. I appreciated designer, Brooke, and her work with me. Great shopping experience. Thank you!

Great chairs and service. Local Lzb store is clean, well-decorated and lots of variety. Our salesperson pleasant and helpful. The chairs were delivered quickly. Delivery men were prompt and courteous. We are extremely pleased with all facets of the purchase. The chairs are comfortable and high quality.

We initially set up an order after much thought and changed our minds after returning home. Back we went and our salesperson helped us make our final decision. He was so patient and helpful. We truly appreciate his help. Am anxiously awaiting delivery.

After the rug was delivered, we noticed a flaw in the carpet; there are threads protruding from the surface. I had to take a picture of it to the store; store rep contacted manufacturer. After a couple of days, store rep called to tell me I should just trim the threads; manufacturer would do nothing about it. We just spent over 2,500 in your store, in addition to have made multiple purchases from you over the past 15 years; I shouldn't have to 'repair' a newly purchased item. Will shop elsewhere going forward.

We were looking for recliners for our home and wanted them not to recline too far back. We found them at La-Z-Boy and were able to have them made with the fabric we wanted and also the legs. The chairs came out beautiful. The sale associate was extremely helpful and made the experience a pleasure.

Purchased a really nice leather recliner at the Columbus, Georgia store and the service was great! The delivery personnel was excellent and I love the quality and comfort of my recliner! Thanks La-Z-Boy!

La-Z-Boy was fine. We had two previous chairs and we donated them to the Vietnam Veterans and the two new ones are wonderful. Our experience in the store and the manager we dealt with were very nice. We love the chairs. We had them delivered and the two nice gentlemen that came with the chairs put them down exactly where we wanted them. They were very good.

I bought two La-Z-Boy recliners. I bought one and then went back a week or two later and bought another one just like it. I'm a very peculiar person and as far as the appearance, I spot things that are probably shouldn't be spotted. On the second chair, I can walk by and see the staples exposed, where on the first chair I don't see any staples. Furthermore, the sales rep is very unfriendly and I'll never buy from him again. He acted like my money wasn't any good. He basically looked down at me like I was a hippy or something. My beard's white and got a little length to it but I'm 60 years old. I'll drive 100 miles to buy from someone else before I'll ever speak to him again.

We purchased two La-z-boy recliners which we are happy with but think it was totally ridiculous to have had to pay a delivery charge for each recliner when they were coming to the same address. Totally uncalled for.

My husband and I have been in the market for a new genuine leather couch and decorative recliner for some time. We have seen and felt our fair share of low quality until now. We purchased a beautiful recliner couch and decorative recliner fabric chair for our Union City La-Z-Boy and have been very pleased. From the sales staff to the delivery everything was painless and flawless. Great job!

We purchased a power leather recliner for approximately $2000 about 24 months ago. The color is coming off. I contacted La-Z-Boy and they told me it was because we had dust in our house, or lotion on our bodies. I was told it was not a manufacturer defect. If I wanted to check with the leather company that they provided me a name for to have it re-dyed I could on my own. I will never do business with them again.

So far, the quality of the sleeper sofa that I got from La-Z-Boy is really good. We haven't used the sleeper aspect of it yet but there's been a few times where I just lounged out and took a little nap on there. It's comfortable and we're also enjoying the chairs and couch and even the rugs. They're all beautiful. Also, their sales reps were courteous all the time and the delivery team did a nice job.

I was very pleased with my experience at La-Z-Boy today while shopping for a new couch. Kevin was very helpful while searching for my specific style and was able to help guide me through the customization process to allow me to feel extremely satisfied with my purchase.

My shopping experience at La-Z-Boy was great and the delivery went fine.

I've had La-Z-Boy before and I came back hoping that the quality and the brand is still where it used to be. But recently we had to have a service call because the sofa wasn't quite right when it was delivered. Bolts were loose on the back rails and the guys who delivered it didn't tighten them up properly. It's a three-piece and the one side was looser than the other side so it wasn't right. I could have fixed it but since it was new, it's not my job. So we called out the service guy and again, he came in. I went and checked it up last night when I got home and it seems to be okay. Also, it takes six weeks to get the first appointment. But the service guy did show up and he was well within the window and the delivery guys have been good in terms of calling, contacting and hitting their windows.

First time shopping at La-Z-Boy Kitchener Ontario. We bought a queen size sofa bed, 2 High Leg recliners and set of 3 cocktail tables. They are just beautiful! Very happy with our purchase. The sales help was excellent. It was a custom made order. The delivery service was great! We are moving to Kitchener in May. Will shop for dining room suite & buffet. Also 3 bar stools for island. Looking forward to shopping at La-Z-Boy.

I visited the La-Z-Boy showroom in early January 2017. After looking around, I found the right set for me. The salesperson was extremely helpful but not pushy or hovering. I ordered it that very day. I was told to expect 2-3 months for delivery so I was very pleasantly surprised when it arrived in mid February. They delivered and set them up. They went through all the operations and the warranty information. It fits in the room and operates without work. I could not be happier.

Purchase sofa and chair 3 years ago. Less than 1 year later it was starting to show wear. The ultra shield warranty expired at 1 year so we figured they wouldn't help and we were stuck with it. We loved the furniture, but now after 3 years it looks like it belongs at the curb. Chair is a different fabric and is okay. I called to complain and was put in touch with a tech who told me how much they would charge for reupholstering. The whole sofa needs it so it's ridiculously expensive. Sent a message telling the tech that this fabric has to defective, I can't believe any reputable company would sell something that looks like this. Heard nothing back. Very disappointed in the furniture and will not recommend or purchase from La-Z-Boy again.

Second Large Purchase (rocker recliner, Chesterfield) - Very professional service from salesperson, financial/desk service, delivery personnel, including follow-up issues, taken care of in a timely manner.

The La-Z-Boy representative was wonderful. She showed us everything and was very helpful. We were very pleased when we saw the quality of the products. We scheduled a home delivery for our purchases and we are still waiting for information on it. They said it'd be five to seven weeks. We bought sofas, recliners and a rug and the pad for it.

I recently purchased a sofa, love seat, rug and accessories from La-Z-Boy. The reps were very nice and helpful people. The delivery guys were nice, too. It was a good experience overall.

As soon as my wife and I walked in we were recognized and showed the models (sofa recliner and recliner) we were interested in, they discussed the different type of leather. The service was excellent. They made us feel at ease and made the experience comfortable.

From initial visit to the store, to selection of the sofa, to delivery, everything was outstanding! Not the cheapest price, but definitely high quality and protection! We love the sofa and are extremely happy with our selection! We will consider this La-Z-Boy again in the future when we are in the market for furniture. All associates that we dealt with were very good!

After a recommendation from a colleague, I decided to check out La-Z-Boy for some new chairs. The second I walked in the door, Donna ** simply introduced herself, gave me her card, advised she would not follow me around the store but if and when I needed help or needed answers to any questions, she would be available. Although I had absolutely no intention of purchasing anything that Sunday, I walked out the very excited and proud owner of 2 new chairs... on sale and in the exact colour I wanted. I picked them up Friday, and have barely left them all weekend. If or when I am in the market for more furniture or if my friends express an interest in purchasing furniture, I will definitely recommend/be back! Thank you for a fantastic experience!

I have had my sectional for less than 2 years and my seat that I sit on, the only one that gets sat on has already lost its support. The seat has sunk in, the lumbar area is so flat now it does no good. I bought this sectional because in the store it felt great and I thought it would help with my bad back. I was also told it would last a very long time. I'm sorry less than 2 years is not a long time. I went to the customer service and they said there was nothing they could do since it was out of its 1 year warranty period. I could buy a new one or have the original re-stuffed for more $. Neither option is good enough.

I'm happy with the overall sectional and it fits perfectly with the help of the measuring expert that came to the house. However when delivered the back cushions were floppy and did not have enough fill in them to be more structured as the floor sample. I called customer service before the delivery men left, because I did not want the furniture as is, and they said in a few days a tech will be out to blow in fill. A contractor came out and only took pics (and turned over every piece to obtain serial #s and now the sectional is out of line) and I am waiting to see if La-Z-Boy will indeed fix the cushions.

Very unhappy with your so-called customer service. There were a few issues with our $2,000.00 Tribeca sofa we purchased & they are still not resolved. The number to reach "support" never seems to be answered. Have been left on hold to mummify on several occasions. Took 3 weeks to get a rep out here & now another 3 weeks before someone comes back to fix the problems. I am very dissatisfied with my entire experience & wish you would really take a good look at your customer service department & revise a better way to service your customers, before you have none left.

Great selection and knowledgeable sales staff who take the time to help you make the perfect choice to fit your needs. Quality products that are comfortable and long lasting. Over the years we have owned over 12 different recliners and or sofas that others continue to enjoy. They are simply the best.

We ordered two matching green leather recliners in early Nov. 16. They came in earlier than anticipated and I was really excited until I saw them. They are both defective so I refused them. That was 12/31/16. A few weeks ago I was contacted on told they had been repaired. Today they were delivered and they are both still defective. The "workmanship" is not good and the hem around the back legs does not even line up. I refused them again. I am very NOT happy. I paid partially in cash up front and financed part. The financed portion was not supposed to be due until I had the chairs, but the "clock" started in Dec. so I have now made 2 payments for chairs I do not have. I fear that this is not going to be fixed and it will be a big fight to get my money back.

We ordered furniture on November 26. I was told it would be here in 6-8 weeks. I was called in January to set up delivery for 1/14/17. I was called on 1/13/17 and told my furniture was damaged in shipping and they would reorder it and it would be another 6-8 weeks. It's been almost 3 months and I still have no furniture. I was planning on ordering another couch when this one was delivered but I have since reconsidered. When I asked about a discount on another piece for the inconvenience of waiting this long I was told I could get the same discount as on the original order. I don't feel that is a big enough discount for this much inconvenience.

We have owned La-Z-Boy furniture for 30 years. I just can't shop elsewhere. La-Z-Boy makes a superior piece of furniture and stands behind their product. I don't know if their delivery and warehouse service has changed but this is the first time that we have had the furniture mechanisms explained to us. Appreciated that. Who knew that the chair backs locked on! And growing up with La-Z-Boy furniture, when our son got his home, he too purchased a La-Z-Boy sofa and recliner. You just can't beat the quality and the service.

We purchased two chairs this time. Really happy with them. Wish they provided free delivery, especially considering all the La-Z-Boy purchases we have made over the years. Other than that, the experience was great.

We are very happy with our purchase of a La-Z-Boy motorized reclining sofa. The young lady at the gallery was very helpful and very courteous. She made our shopping experience a pleasant one.

We purchased two recliners from La-Z-Boy. It was a good purchase and we love them. The sales rep was also very helpful. I felt something was wrong with it when I went to pick it up and they fixed it right there on the spot. So, we are very pleased.

I purchased a dual reclining couch on May 14th 2014 and couldn't be more displeased. Three days after having it in my home the support backing on the left side footrest broke allowing the padded footrest to fold if you place your feet on it in a raised position. Eight days later the plastic footrest release lever broke also. It continues to allow me to release the footrest so it will raise but still isn't functioning properly. Now the back will not recline due to a broken plastic device that the back frame rides in.

We've had La-Z-Boy in our home for about 2 years now. Recently, my wife got our third La-Z-Boy purchase which were a sectional chair and an ottoman as our couches were already almost 20 years old. She had all positive remarks for how the reps helped her, especially because she picked out a different fabric. Everything went well. Their delivery team was also good. They were quick and efficient. They cleaned all their stuff up and put the furniture all together. They were very customer service oriented. We’d recommend La-Z-Boy.

I met Diana in the store (Perimeter Place in Atlanta) and she helped me look around. When I was unsure about what fabric and rug to select, she suggested that I meet with Beth **, the in-home designer. Beth came to my home, took measurements and pictures and we set up a time to meet back in the store. She had three alternatives for me and we worked through my selections and I placed the order. Both she and Diana were wonderful. Everything arrived perfectly just as ordered. The delivery men were awesome and on time. I have a small problem with one of the recliners with a piece of metal almost sticking through the fabric on the back of the chair. I've contacted Adam in Service and we've set up an appointment to have it looked at next week. Overall, my experience was excellent. I am now working with Beth on another order for my den/office.

This was my first experience with purchasing furniture at La-Z-Boy furniture. I dealt with Jerry and Maddie at the Robinson Twp, PA store. We had a small problem after delivery of furniture. Without any hesitation, they resolved my problem immediately! Will definitely buy from them when the need arises in the future. I also would highly recommend to anyone looking to buy furniture.

We visited a La-Z-Boy Furniture Gallery in early January to look for a couple of recliner chairs. My wife and I ordered two Rileys, each with differing fabric designs and cording. On the way home, we realized we hadn't exercised all our options and called them back put a hold on our order until we could get back to the store (we live an hour away). On our next visit, the store's designer assisted our salesperson to find us the perfect combination of what we wanted. The order went in and in about 5 weeks, we received a call that the chairs were in and were scheduled for delivery. We love our new chairs and have received many compliments on them in our family room. I'm guessing that one or two of our neighbors will be taking a look at La-Z-Boy!

When you purchase recliners it takes more than a few days to determine if it is the "right fit". Return/exchange policy should be more than just a few days. We purchased 2 recliners. I got a great deal on the leather but it is uncomfortable w/ the back of the seat causing a lot of pressure on my spine.

Yes, I am responsible for what I write, but isn't the sales lady responsible for what is promised? "Call back in two weeks to see what day that week it will be delivered." I did and was told that it would not be delivered for another 4-6 weeks. This is the bone that I have to pick with you. Delivery guys were great. Couldn't ask for any better.

My husband and I had a great time in the Sheridan Drive store while shopping for our living room furniture. Pat **, the salesperson that assisted us, is very knowledgeable, and fun to work with. She understood our needs, and showed us items efficiently. We did need to report what we thought was a flaw in one of the chairs we bought. The repair team was prompt, knowledgeable, and quickly repaired the chair. Thank you!

I had a wonderful shopping experience. I cannot compliment Matt enough. Throughout my city-wide shopping experience he was the most helpful and patient salesman. He is the only reason I gave any stars. My sofa was delivered yesterday very timely. Unfortunately it was not the sofa that I ordered. I was told that I now have to wait another 4-6 weeks for the correct sofa and the current one will be picked up this coming week leaving me without a sofa until the new one arrives. (I gave away the old one the day the new one was to be delivered).

Overall, I can't say this has been a great experience. The salesperson at the store was ok, she was knowledgeable about the products we ordered but there were issues. I ordered 2 lounger chairs with legs that were supposed to match the sofa and half chair, this was overlooked and now we must wait for new legs to be reordered. The half chair delivered had one leg that was not screwed in tightly, and had a chip in requiring a service call to have the leg replaced. It is also slightly wobbly and we have had to retighten the leg a few times. Not sure how it constantly becomes wobbly... it has very low use as there are no kids, pets, in house... just me and my wife.

LA-Z-BOY was great. They delivered and installed when they said they would. We found a small rip in one item and sent a repairman out when scheduled. They were very pleasant to deal with and all staff were very helpful. We would highly recommend them. We bought at the Airdrie location.

We got a La-Z-Boy recliner and it's awesome. We like everything about it, especially the fabric and the size, it just fits perfectly. The delivery team was great about calling ahead of time, letting us know that they are on their way and it worked out really well.

The people from La-Z-Boy were very nice and they worked with us. The guys who delivered the furniture took my old furniture out and put it outside for me. However, there's something about the recliners and I need somebody to look at it. I got a couch in my living room that I've had for 20 years, and the cushions of the new recliners don't look like those cushions. I just got them last January and the cushions are tearing out. Also, one leg on the couch was twisted and I never noticed it because I don't look at the legs on the couch, so they're coming out to do that. If I'm not happy then I'm gonna get back to the store in Maryland and have the manager come up and look at it. Other than that, the furniture felt comfortable and I'm very pleased with it.

I discontinued my order for a recliner with La-Z-Boy because my husband passed away. Then, I went back and applied it to a different purchase and they were very gracious and helpful in accommodating my needs. Sue, their sales representative, was very generous in making an exception for me to get the order canceled. She was also helpful in choosing the other pieces that were more appropriate now that the circumstances have changed.

The recliner chair I sat in at the showroom had a memory foam seat. I ordered the same style chair but when it was delivered I noticed the seat was not nearly as firm as the one in the showroom. They ordered a new seat which will take 4-5 weeks to come in. I was not informed that a new seat had been ordered until I called the warehouse. So far not a good experience.

President's Day Preview Sale; I purchased & ordered a Cosmopolitan Stationary Chair with iClean "Whisper Pattern" Material at 30% off. Michelle assisted me, very helpful, patient & knowledgeable of their products. Last month I purchased the recline-a-way powered recliner & received email of this sale & decided to purchase an accent chair that I fell in love with at the time of previous purchase last month. I was going to wait on the chair but with their interest-free financing, I decided to buy it now. Because I was so pleased with my first La-Z-Boy recliner that I purchased 45 years ago, is the sole reason I purchased the powered recliner.

It was a pleasant experience shopping at the La-Z-Boy store. Sales rep, Nancy was very helpful and patient even when I came in the next day to change the chair on the order. By the positive experience I will shop again at La-Z-Boy.

From start to finish working with Amye ** and all the other La-Z-Boy associates has been amazing. We purchased 3 rooms of furniture. At first there were some issues with our purchase however La-Z-Boy was so professional in helping address our concerns and made everything right. We couldn't be more excited with everything and would recommend La-Z-Boy to anyone interested in a great selection of home furniture. If you are in the Riverside area of California then go see Amye. You won't be disappointed. Amazing yes simply Amazing. My photos aren't the best.

My husband and I decided to get separate recliners that fit each of us individually. He's 6' 2" and I'm 5' 3". We previously had one recliner that fit his stature and it was too large for me. The staff assisted us and their recommendations were perfect. He has his chair, and I have mine! We took advantage of a 30% off sale and saved a lot of money. Delivery was quick, easy, and professional. The staff and design help was wonderful.

The sale associates, the interior decorator and the delivery people were very professional and courteous. The interior decorator Bri came the day that the delivery was done to make sure that everything we talked about would be hung up and in its proper place. The delivery guys went beyond their duties by moving my old furniture to the basement & moving my furniture from basement out. My experience with La-Z-Boy was very positive. Furniture is high quality and is a bit on the high price but hopefully it will last for a long time.

Every aspect of the purchase of the sectional couch was pleasant. The salesperson was knowledgeable and showed us how to get exactly what we wanted. From purchase to delivery went perfectly. I would recommend La-Z-Boy to anyone interested in the products they handle.

I had a great experience at La-Z-Boy and found the perfect couch. Mark ** was amazingly helpful, going so far as to take apart a 5 piece sectional and put 2 of the pieces back together so that it was the size and style that I was looking for. He helped me pick out the perfect fabrics for the couch and pillows to suit my style. He was so knowledgeable about his product, and was able to answer all of my questions. I would highly recommend La-Z-Boy to a friend, and would also recommend that they go see Mark.

Multiple times to try to fix: The technician was wonderful & continued to work until there was no squeak. The next day, the one rocker did squeak; however, it is a week later and it has not squeaked again. The times before, they continued to squeak after a few days. We are hopeful this time. High marks to the technician who did replace springs in the one rocker & spent time trying to eliminate the noise. We were not happy that with the cost of the rockers & being La-Z-Boy, we had this issue.

Sales associates were very friendly and helpful, not pushy. We had a great experience in the store. The interior designer gave wonderful suggestions on fabrics and pieces we wouldn't have considered and was able to show our room to us on screen. It was very helpful and we love our new living room.

We’ve been getting La-Z-Boy for years and we recently bought a power sofa and a loveseat from them. We’ve already got the sofa and the loveseat’s being delivered in a couple of days, but the quality of the sofa is not very well. It's got a mechanical problem and we’ve already got a service person coming out in a couple of weeks to look at it. We’ve had good experience in the past with La-Z-Boy's lifetime warranty, but now we find out it’s not a lifetime warranty anymore so I’m not saying that I would ever go back.

I am writing to put in a concern I have with a couple of leather La-Z-Boy recliners that I purchased in 2013. It has been brought to my attention that under the armrest of both recliners have begun to peel and crumble. This is concerning because both of them are identical and have the same defect. I understand that the time of purchase the recliners were under guarantee for one year, but what is concerning is where the problem is. Everywhere else on the recliners is still in excellent condition. We paid a good price for these recliners and have been very satisfied with the comfort they provide. I would like a representative from the La-Z-Boy company to have a look and let me know why this is happening and what can be done about this problem. I am submitting a copy of my bill of sale and photos of the recliners for proof of the damage happening.

The moment I entered the store, I was greeted warmly by the salesperson, Holly and she absolutely allowed me time to look and then gently steered me to sectionals she thought I might like. No high pressure tactics and I loved that! Even though I had no intention of buying that day, I did book a consultation in home. Holly and Joel arrived exactly on time... another plus and spent time explaining everything from choices to colors to fabric and rug warranties. Needless to say... I purchased. The sofa and rug arrived within 4-5 weeks and the only negative I have is here... the chemical smell of the carpet was overwhelming to the point I could not stay in the room. It took about 10-12 days to dissipate. I wish La-Z-Boy would air it out before delivery... that would be very kind. All in all a stellar experience.

Our experience with the Langley BC store was exceptional. Our salesperson Ivan was very professional and covered every detail in helping us decide on our final purchase. We found the price and quality to our satisfaction. The custom order took six weeks from factory to our living room and the delivery was excellent. Very satisfied customers!

La-Z-Boy furniture set up some kind of special new material that was stain resistant and it has a 20-years guarantee on it so we purchased from them. Our experience with the store in Warren was great. The lady there was knowledgeable and helped with everything we needed.

I've already had three La-Z-Boy for 30 years and the quality is very nice. They held up pretty well. The sales representatives were very good and the delivery team was early. I like La-Z-Boy and if this goes bad, I'll get another bed if I'm still alive. I've been very happy.

I purchased this La-Z-Boy recliner (PowerRecline XR) for my husband's 90th birthday. I was very impressed with the service at the store. The saleslady Maria ** was extremely helpful. My husband is perfectly happy with the chair and he says it is the most comfortable chair he has ever had. I hope he buys a similar chair for me when I turn 90!

We received our couch in early December 2016. They had to take the legs off to get it into our living room. When they tried to put the legs back on one of them didn't connect properly. They were apologetic and ensured us that a technical person would come out with them when they delivered the rest of the furniture and he would fix it then. When they delivered the rest two weeks later they said the guy was unavailable but would get in touch with us. It is now February 2017.

After waiting six weeks we were finally notified that our order had been received at the Pensacola Store. This was on 02/11/17. However we were then told that our furniture couldn't be delivered for nearly a month, March 3. I explained to our saleslady Lynda ** that we had our other furniture cleared out to make room for the new furniture and that we were expecting company. She was supposed to try to help us out, but we have never heard back from her. I simply cannot believe it would take that long to get our order from your store to our door.

Love, Love, Love customer service. But the workmanship on the furniture is not good quality. Years ago your recliner would outlast your lifetime. Now I'm not sure if it will last the 5 year warranty. We ordered furniture a few months ago and now it the cushions isn't straight anymore. Repair dept. came out and said it was fine and they can't do anything about it.

This is our first time buying from La-Z-Boy. Everything went well and we upgraded our seat cushions which we are so happy we did for they are extremely comfortable. We did run into inspection problem and loveseat could not be delivered and the coffee table came in damaged but La-Z-Boy was quick with getting our furniture and it was re-delivered the very next weekend. So far we are very happy and love our new living room furniture.

I love the La-Z-Boy recliner. It’s the best recliner ever. The quality is A+ and the cost was good. Their sales rep was nice and had me try out whatever I wanted. I’m pleased that I got it on sale at 30% off. It definitely is expensive, but you get what you pay for.

The La-Z-Boy sales representative was very helpful when we bought our sofa. It was a custom, so she had to help me. We've had our furniture delivered and the guys that brought it were okay. They were careful with the product but were not overly friendly. They just came in, did it and left. I like the quality of my purchases and considering what they are, the cost was fine. My experience with La-Z-Boy has been great. I wouldn't have wanted it differently.

We are very happy with the sectional sofa and side chair that we recently purchased at La-Z-Boy. The sofa has a very modern look and we love the attached cushions. It always looks neat! The only problem is the way the two sections attach together. The plastic pieces simply do not do the job! My husband rigged up a fix, but he does not think it will last. Also, the chair, which we purchased on clearance is a great addition to the sectional. We love our living room!

We purchased 2 electric rocker recliners and a double recline loveseat, in leather. We had knowledgeable salesmen assist us in finding what we were looking for in the showroom and were able to answer all questions and concerns my husband had - being willing to admit if they didn't know but willing to go obtain the info. La-Z-Boy products are wonderful, and well worth the prices! This is not the first time I've purchased from them.

I had my La-Z-Boy sofa less than one month when the fabric was fraying ("pilling") in several places. Contacted LZB for warranty assistance, sent pictures as requested, and waited 2 weeks for a response. I was told that the salesperson should have told me this would happen (they didn't) and it was my responsibility to buy a fabric shaver and fix it myself. Sorry, but I'm not buying that this is "normal" after 3 weeks! The sofa cushions look terrible. LZB customer service won't help, LZB dealer in Evans, GA, won't help, and the optional UltraShield protection I paid extra for won't cover it. I feel ripped off and helpless. Will never shop La-Z-Boy again. The furniture is no better quality than you can get at a discount store and is overpriced. Customer service support does not exist.

We are very pleased with our latest purchase (recliner rocker) from La-Z-Boy. Our salesperson (Lorraine **) was very helpful and was able to zero in on exactly what we needed. The price was right and the quality is what we have come to expect from La-Z-Boy.

I was looking for a lift chair for after a surgery. I went to La-Z-Boy after looking on-line. No one had a chair I could sit in to see if I liked it, except La-Z-Boy. The chair I sat in was perfect. So perfect I bought two.

I had the in house design service through the Newport News location. The designer had a great eye for color and design and helped me with options to add more color to my grey main floor. I went in with just an idea on colors that I liked and the team pulled everything together. I LOVE how it all turned out and highly recommend this service and La-Z-Boy products.

I was planning on going to Walker's and look at Heritage, which sells high-end furniture. I was glad that I went to the store because overall, it turned out to be really nice. The first time I went in, I spoke to a really young lady. She was fairly new and I talked to her a little and then I left. When I went back to the store, I talked to an older lady and I really liked her. There wasn't anything bad with the younger lady, but I felt comfortable with the second lady because she knew her product better. She guided me in certain things in the store. I told her about the back surgery that I had and the back surgery that my husband will be having and she explained to me about chairs and sizes and gave suggestion on what I might like.

All around great experience. Although La-Z-Boy was the most expensive, it seems to be very well built and looks fantastic. The sales people were Great and the Delivery Guys were Fantastic. Very clean, polite, efficient. So far so good, let's just hope this expensive sofa and loveseat hold up a long time.

I am very happy with my recliner. The service was excellent and the store was well laid out and easy to navigate. But the gem of the store has to be the sales staff. Twilla was never overbearing and very patient. She knew the specs on all the chair we asked about. When in Arlington, ask for Twilla.

Great sales team. They were all very patient with us. Went beyond the limit to find the perfect chair for my husband. Unfortunately six months later he is finding issues with the stuffing configuration in the back portion of the chair.

We live in a small duplex and needed more seating in our living room. Our new loveseat with storage console (including device plug ins) was a wonderful solution! It is very comfortable, of good quality, attractive, and stylish. Our needs were taken care of by the local La-Z-Boy sales people, such listening to our needs, then ordering the fabric and color of our choice for our loveseat. Happily, we received our order within a month's time -- and shortly before Christmas! It was our gift to one another in 2016.

Everything we purchased is very nice and keeping very nice after a year plus use. Only one suggestion and that is the handles are so hard to operate on the recliners and the chairs are very noisy when you use them.

A couple of weeks ago we purchased a custom chair and it was delivered yesterday. Within a couple of hours we noticed an odor coming from the chair and it got worse. After reading the disclaimer, it stated not to use this chair if you have poor circulation, and not to use a heating pad either. I called Jessica, the store manager in Rockwall, and tried to explain to her my concerns. All she would say was that she has never heard of such a thing. I have to say this has been one of my worst experiences with a store manager ever. She is very rude and continues to interrupt without listening to the customer's side. I refuse to pay the 25% restocking fee that she said I will have to pay. I will be contacting the CEO on Monday.

Order placed Oct 28, 2016 and partial order delivered on Dec. 16 at my insistence as we had guests and needed the furniture. Final delivery of remaining furniture was made on Feb. 10, 2017. That is unacceptable. I have had good experiences with La-Z-Boy in the past and have always liked the quality of the furniture, but this time the experience was less than perfect.

My La-Z-Boy purchasing experience was very good. I have no complaints. I changed my mind on my pattern and that was not a problem for them when I called it in. They were very good to work with. It's the second La-Z-Boy couch that I purchased and the quality is very good. We had purchased a different type of couch a couple of years ago but it did not hold up compared to La-Z-Boy so I returned to La-Z-Boy's product. I bought the couch in September but we had a 4-month leg move so it was at their warehouse until January and they were also very good about that.

My Cooper sofa power spot is perfect. Eldorado chair has gorgeous leather finish too. The frame was damaged on arrival. The arm was replaced and is great. Staff at Flamingo Store (Las Vegas) was fantastic. Having sold furniture for 50 years/design as well. I am more than impressed with service & taste level.

They have terrible customer service. My fiancé and I purchased a couch from La-Z-Boy which was delivered in September of 2015. By November of 2016 the entire bottom framework had come apart, the wooden pieces on two sections split in half, and it made an awful noise whenever you sat on it. Because we were 2 months past the warranty, we had to pay for the tech to come to our house to fix it. The tech is normally paid ~$100 an hour, however they waived the hourly rate and only charged us the initial fee to have someone come to your home rather than bring your furniture to a factory. The tech commented throughout his 2.5 hour repair that it was something he had only seen once before being in the business for 30 years, and assured us that he was going above and beyond to strengthen and repair the structure of the couch.

Excellent sales people that took time to listen to what we were looking to buy. Once we decided on the purchase of couch the paperwork was completed quickly without problems. The delivery men were very courteous, friendly and prompt.

Very dissatisfied with the Eldorado high leg recliner. It does not meet our expectations. It shows signs of wear where you sit. The filling in the seat has collapsed and wrinkled. Very uncomfortable on your legs. I have gone through your process of calling Customer Care Support and a Technician came out to the house to look at it. He says it meets the spec but he told us we could order foam to have put in it, but Customer Care called back and said that we could not do that but they said they would send the foam and we would have to have the foam put it in ourselves then the warranty is null and void. For having purchased the recliner for that amount of money does not seem like a good solution to me. If you could refund the money or take the recliner back since it is uncomfortable that would work or pay the amount to have it reupholstered with the new foam I would appreciate it.

Very pleased with both sofa and lounger. I feel the arms on the couch ahold have more padding because you can feel the frame under it so it will be a wear area. We had pillows made and paid extra and the pillow insert is too small so I was a bit disappointed in that. I sew and could have done a better job.

The rep I talked to on the phone was the first to recognize that I was a repeat customer (oh wow, you have a lot of La-Z-Boy products)! The way she said it, made me feel appreciated as a customer. Easy to schedule the repair, I was able to get a Saturday appt., and the repair guy came on time, and repaired in a quick manner. Only suggestion is to either get local numbers, or have the caller ID come up as La-Z-Boy, I almost didn't answer as I'm in OH and the cell was TX.

Chocolate brown leather recliners. They are 4 years old and look like new. They recline fully and are just as comfy and supportive as the day we bought them. Our sales woman was a perfect fit. She showed us directly to a selection that was appropriate and never tried to upsell us. If they ever wear out, we will go back.

We have been customers with La-Z-Boy for many years, buying several tables and chairs and couches because the quality is excellent and lasts for a long time. We have always been happy with the products and service, we will always recommend their services.

This recliner was delivered mid Sept. About 60-90 days later my husband called to report extreme discomfort to pain associated with sitting in the chair. His back hurts and his legs cramp and become numb whenever he uses this chair that cost us about $1000.00. The company will not let us return the chair, we have been reporting problems for months now. They sent someone out to look at it and they ordered some stuffing material that just came today, February 8, 2017. We don't want this chair because he can't use it. This is very poor customer service. My next report is to the Better Business Bureau. Next will be to the credit card company because they are willing to deal with your company to help us return this chair.

Over the years, I've bought over $10K of La-Z-Boy furniture. For the most part, I have been very pleased with the product. In 2014, I bought a Sofa and a Loveseat, whereupon the leather began to crack and flake months after purchase. Only 28 months later, both pieces look horrible and need to be replaced at the earliest opportunity. In sharp contrast, the La-Z-Boy recliner purchase in 2007 while stationed in Okinawa, Japan has never cracked or flaked despite numerous military relocations.

It has been a fine experience with La-Z-Boy so far. The sales representative was very knowledgeable. And the chairs have been delivered and we're very pleased with it.

I purchased a recliner sofa and chair from the La-Z-Boy store in Newport News, Va. I selected La-Z-Boy as I had two La-Z-Boy recliner chairs 20 years ago and they are still in great condition and work great. I love the new furniture that we bought. It is so comfortable and very stylish. Plan on buying another recliner sofa and will definitely go to La-Z-Boy to purchase it.

I have learned a valuable lesson. 30+ years ago I bought my first La-Z-Boy and bought another 20 years ago. Since then I have bought cheap imitations. The last two chairs I bought were so bad that I replaced them with new La-Z-Boy recliners. My fie and I are so happy with the product and with the dealer in China Grove, NC. Bare Furniture has been around for years and has a great reputation of selling a quality product. Glad I came home to La-Z-Boy.

The store in Lloydminster is awesome, the staff are very friendly and accommodating. The store is always beautifully laid out. The furniture I purchased is so comfortable we are really enjoying our choices. The delivery guys are always prompt, curious and very friendly. Love the store, people and of course the Reese La-z-boy recliners and coffee tables!

The staff were very helpful! Between two different days they helped me find the right ottoman to match my reclining sofa. I had a lot of choices to pick from, enough that I didn't feel like I had to "settle" for a less than perfect option. And the salespeople (whom I believe are managers) were kind and didn't pressure me into getting anything at all.

We purchased a La-Z-Boy loveseat recliner from Hurwitz-Mintz in Metairie, LA for approximately $1,800+ in December 2014 and within only a few months the leather began "wearing off" of the seats. La-Z-Boy said it was due to lack of proper care and that the leather is not covered under warranty. Both La-Z-Boy and Hurwitz-Mintz are refusing to stand behind their product!!!

I was happily surprised that the production of the recliner did not take as long as anticipated. I was able to receive the chair right before Christmas last year. Since then, family members have been happy with the quality of the chair. Thank you!

We ordered a couch and loveseat with patterned pillows for each piece. Only 2 of four pillows are correct. Called the store, called customer service, talked to a tech and store refuses to order correct pillows without the tech coming out. This is ridiculous to resolve such a minor issue. We love the furniture but you need to give stores authority to resolve minor issues like this without having a tech come out.

I love my love seats, but I am really disappointed with my recliner. I had done one come out and look at it but he said that is the way it is. Seems defective to me. No one sits in it unless they have to.

We received our two recliners a few days ago and we are not satisfied with them. They both feel too small and we feel like we will fall out of them. On the one with lumbar support it rests on the middle of my back and where my head rests, it rests in the crease of the back instead of the cushion area. I cannot relax or rest in it. The arm rests are too low and our arms just fall outside the chairs. On the other one when you put it in full recline you feel that you are being stretched over a barrel. We had delivery on Sat 02/04/17 and thought we'd give it a couple of days to see if it gets better and it's not any better. So I called the store and spoke to Robert, a manager, and he said we can return my husband's chair but not mine because mine is "custom made"?? I didn't know mine was a custom order and if we had known we can't return it I wouldn't have bought it just in case I didn't like it.

We've purchased a few times from La-Z-Boy and we're always very happy. Their sales representatives were courteous and very knowledgeable. Their delivery team had very good communication and didn't keep us waiting with a large window. They were able to narrow it down for us and we really appreciated that. Also, the quality of the table we purchased was good and we're pleased. I would recommend them all the way.

New chair, only 2 months old. Seat was compressing a lot and back had no support. I called La-Z-Boy and was contacted within a few days. Repair fellow called the next morning and put in a requisition right away for a new seat and material to repair back. I've always had good service with La-Z-Boy and continue to be satisfied.

Great Furniture at a wonderful price. Delivery was on time and the delivery personnel were courteous, friendly, and professional. A representative called from the factory the next day and stated that they knew there was a scratch on one of the item (a recliner) and a replacement part had already been ordered. The technician called and came to the house and installed the part when promised. Marvelous customer service!

July 2013 I purchased a black leather recliner from La-Z-Boy. After about two years the leather pulled away from the arm pieces on both sides. The back of the chair began to show signs of wear. I purchased the 5 year warranty, which was a waste of my money. I stopped twice at the La-Z-Boy store and they were of no help. The warranty only covers stains. This is ridiculous, no one told me that when I purchased it. All I wanted was a replacement of the arms. I will never purchase anything from La-Z-Boy and will also tell my friends & family to not purchase there either.

I was very pleased with my shopping experience at the store (Butler Furniture Company, Mountain Home, Arkansas). The saleslady was very knowledgeable, and answered all my questions, without being at all pushy. And I'm pleased with the couch I bought (a La-Z-Boy). It's very comfortable for me, which is unusual to find. I'm very short, and couches and chairs are usually too long in the seat for me. I would buy La-Z-Boy again and shop at Butler Furniture again next time I need a piece of furniture.

I was very happy with our latest visit and purchase. Our furniture store had an ample display of La-Z-Boy couches and loveseats for me to pick from. The saleswoman was knowledgeable and helpful, but also, not pushy. She left me browse and sit and play with all the levers and was there to answer my questions. Very, very pleased with our purchases.

We ordered a sofa and a recliner. The recliner we received was misaligned and unusable. It took more than a week to get some one to look at it and when the Tech could not fix it we were told it would be up to 8 more weeks to get parts that "should" fix it. It was only when we rebelled that we were told that this was just how long it took to get parts and were offered a "floor demonstrator" to replace it. As we were going away we opted for this option to get the problem solved. All in all the experience was a major negative and really left us wondering where the La-Z-Boy quality and customer service had gone. The substantial prices are still there but apparently the after sales commitment has gone away.