La-Z-Boy Furniture Galleries Reviews

I purchased 2 chairs 1.6 years ago and spend $1,200 per chair. I order designer fabric for them and the protection plan. They now are completely pilling over the entire chair and I am now being told this is "normal" for expensive quality fabric. They look like they are 10 years old. RUN don't waste your money. Poor Poor Quality!!!

Really bad delivery service. They are rude and unprofessional. Broke the sofa as they were aggressive then replace it but was so nasty about it. Deliver new sofa and forgot other sofa parts. I will never buy from La-Z-Boy again. With the bad economy now try to hire a better company for delivery as the competition is high and you will lose business.

I had purchased a couch from one of those other dealers but I wasn't happy with it, and from what I read, La-Z-Boy is into recliners. I asked the questions to the sales rep and got them answered. I had the home delivery and it was alright, except the delivery price was a little steep. $100 to deliver a chair was a lot of money. The delivery guys walked in and it took less than five minutes. That's how quick it got put together. I'm 65 years old and if I was ten years younger, I would have brought the chair home by my own. I went with La-Z-Boy hoping I get the best and we'll see what happens. So far, the quality is good.

I needed furniture and I liked what La-Z-Boy had. The sales rep was very good and helpful. She helped me decide colors and style, and whether or not they'd be the right price for the room that I needed it for. It was delivered to me and the delivery team was very good and efficient. I'm enjoying the furniture. I found La-Z-Boy to be very helpful and I would purchase from them again. I definitely recommend them.

Very unsatisfied with our sofa from the start which was 8 years ago. The salesman lied to us by saying that it is a memory foam sofa that will "spring back" for years to come. We have been Horribly uncomfortable on the sofa because the seats and back support are nonexistent, and the 'sinking' or "craters" in ALL of the cushions cause us terrible back pain. The fabric threads are ripping apart with some atrocious "pilling". We are TWO senior citizens, with 2 cats. During the first 5 years that we had it, we were mostly GONE as the man of the house was still working full time (Explosive Ordinance Disposal). Extremely disappointed with this sofa, as I and my family have bought La-Z-Boy furniture for more than 50 years. My previous sofa (bought 20 years ago) is still being used today. Will not buy this brand again... The store that it was bought from is no longer in business, and now I see why.

We bought La-Z-Boy Sofa, Loveseat, and recliner in March of 2014 after a bad experience with leather furniture from a competitor. The leather in that case started to peel, spot and fade. We told our La-Z-Boy salesman about that and he stated it was due to poor materials and we wouldn't have to worry about that with La-Z-Boy. Almost 2 1/2 years later, and the headrest of our leather recliner is peeling. I called the DFW service center and was told that it wasn't a mechanical issue with the structure of the chair so they couldn't cover it, but that I should call Guardian since we had the extra warranty.

With my son pushing me, I bought the sofa and recliners from La-Z-Boy. A few years ago, a had another set too. There was nobody else in the store but me when I went there which was to my advantage. The girl who waited on me was Jolly and she had different chairs and sofas for me to try. When I went back a second time, we narrowed it down to two or three choices. We tried them again to really pick out what I wanted.

My husband liked La-Z-Boy so we purchased a sectional and a sofa from them. They delivered our purchase and the crew was very cordial. Our furniture are superb and we like it. We got them at a reasonable cost and we're very happy.

The couch we had was hurting my husband's back so we purchased some recliners from La-Z-Boy. The sales representative was wonderful. She helped us pick fabrics. The delivery team was really good as well. They arrived on time, placed the furniture, and cleaned up the mess.

Very disappointed and exhausted. Ordered a sectional back around mid May. We had to postpone delivery for about 4 weeks due to delays in our basement being finished. They were accommodating to that schedule. However recliners on both sides of the sectional were not working properly. We refused delivery of one side because it was not working at all. They scheduled comfort care to come repair that piece 3 weeks after delivery. Meanwhile my husband noticed the back on the piece we did have seemed incorrect. He called the store and told them that it seemed they put the backs on the wrong sides. They couldn't reschedule the delivery at that time because the piece was not showing in their computer.

I had a family member that had gotten some recliners recently from La-Z-Boy and I liked them. So I went on the Labor Day weekend sale twice. I had a great sales guy the first time and went back and met with a young lady the second time and she was awesome. And they had saved everything in the computer what I was looking at. And they were both very good.

We've had La-Z-Boy chair in our home for 30 years or longer but we decided to give it away. We didn't go with La-Z-Boy for a while and now we're just getting back into it. We got the sofa and loveseat. The sales representative at their gallery were nice and considerate. They explained the products and warranties. The salespeople were very attentive to me, would call me up and give me updates about what was going on with the furniture. They were very forthright with what they were saying. We did not actually go in wanting to purchase. We did not realize that they had the more modern-looking sofas, which is what we were interested in but we actually ended up picking one out and buying it. It was a good sales experience overall.

Bought sofa and love seat, salesman talked us into a more expensive one, on interest free credit. Not a problem, we liked the furniture. It arrived on time, but one of the motors that power the recliner didn't work and some of the stitching on the front was pulled and all gathered up. Service eventually got us a new motor (after I declined an old one) and fixed the gathering in the fabric. One of the recliner seats would not go back down after use. I was told this is normal if there is something stuck. There wasn't anything stuck.

Conner Reclina-Way chair arrived difficult to recline. Service repair resulted in broken footrest. Repeated calls for service. Problem still not resolved. Could not be more disappointed in the product or the service. Will never buy anything from this company again.

The best of all the deliveries for the new house. On time, good communication, and very pleasant delivery gentlemen. Most pleased with furniture and the entire experience plus Allison at the store was helpful and sweet.

I moved and my old furniture needed to be replaced so I ordered two chairs from La-Z-Boy, an Ottoman and a sleep sofa. The quality is outstanding and it works out great.

My husband sat on his recliner and the springs popped. We then bought a new one from La-Z-Boy. The quality of the furniture we got is fantastic. I feel like I got what I paid for. We also bought a chair and a half with an Ottoman from them thirteen years ago. I only have one complaint but it's not with the two recliners. The stuffing in the back cushion of our chair and a half is giving in. I've done everything I was told. It doesn't keep its shape, and nobody can repair it. I contacted La-Z-Boy and nobody could seem to help me. They can't order it. I have to take it somewhere and get it repaired. That product did not hold up. Other than that, we still went back to La-Z-Boy.

We were in need of a couple of side chairs, however, I really didn't know what I wanted or if I wanted it right away and it was taking me a long time. The La-Z-Boy sales people were all very helpful, and patient, and weren't pushy at all. They gave me the information and I went with it. They were right there when I needed them such as to price out a particular fabric on a particular chair.

I bought a sectional that took almost 5 months to arrive and when it did the cushions all caved in within three days and we are even overweight people!!! Upon complaining they sent a guy out who ripped open the inside cushions added more stuffing and let even broke a zipper and never fixed it!! I called the store back the next day and asked for my money back and they refused, said they would order me another!!! That took another 10 weeks and it came and the same thing happened!! The cushions caved in so I contacted them again and asked for my money back of which I was told sorry but due to a family death no one was there to approve it so they would just order me a new one and ask for the cushion to be filled firmer!!!

My wife and I bought a couch set over a year ago and have continuously called to get the seat cushions replaced. We have replaced all seat cushions and added padding to the backs. The couches still hurt our backs and the seats still continue to droop. We are at the point to where we want to get rid of these couches and get something else. These couches have destroyed our lives for over a year! We will not recommend La-Z-Boy to anyone we know and will tell our story!

I've had a La-Z-Boy product for about ten years and recently I bought a sectional from them. Their sales professionals were very good and the designer was helpful. Everything's been fine with them so far.

We purchased a sofa, Ottoman, and recliner from La-Z-Boy but we declined the couch because of some flaws in the leather. So, we only had the recliner and sofa and we love it. My husband was also very happy with his previous La-Z-Boy. In the interim, we had a different product that we weren't happy with so we went back to La-Z-Boy for this purchase. At the time, both salespeople and delivery people were pleasant and I wouldn't have a problem doing business with either force again. They were all friendly, patient and helpful. It was a very pleasant experience from the start to the end. I would recommend La-Z-Boy.

We ordered a brand new chair, was told four to six weeks. Less than a week later we received a chair. The delivery boy hit the doorway, hit a ceiling fixture, dropped the chair. A repairman from La-Z-Boy showed us that the chair was broken, and had been built in 2014. It was a used showroom chair. We went in, were told we would get a brand new chair; 45-60 days. Less than two weeks later, email. Chair is ready and we only have to pay 877.20 to get it. Nothing on the broken ceiling fixture.

I have an interest in quality furniture so I purchased from La-Z-Boy. I got two sofas and a loveseat, and I was very confident and comfortable with how they handled the sale. It met our needs. However, the delivery was challenging for us. When my husband received the furniture they had marks and something was broken. The delivery crew didn't seem to know 100% how to report all that. I thought it was unusual that my husband directed the communication process on how to handle defective furniture. He was the one who led the interaction, and encouraged them to take pictures.

My husband always wanted to try an automated recliner and for his comfort, we decided to get a power recliner and a regular one. The sales rep, Samantha, was wonderful. I went there about a week before I made the purchase but I realized that La-Z-Boy always has a Labor Day Sale. I told her I would be back and when I did, I specifically asked for her. I am really happy with my purchases. The delivery people were so efficient. I thought they would have to cut a corner around my bed to get the electronic one in the bedroom where I wanted it, but it was not a problem. They had the recliners up on their shoulders like they weighed like a feather.

We should have realized immediately something was wrong with the recliner when the delivery person kept telling us it was our carpet that was too plush and causing the recliner to be difficult to operate. He suggested we get lifts for the legs of the couch.

I've had my furniture for 22 years and so I've decided to purchase a new one. The original saleslady at La-Z-Boy was a sweetheart. She was so nice and pleasant. But I ended up being turned over to the decorator who was great. She put everything together for me very nicely. They delivery team were really nice but they put a nick on my hardwood floor.

When we went to the store, La-Z-Boy's sales reps introduced themselves and we walked and looked around. Any questions, they helped us. We tried to make our decision and purchased a chair. Then we went back because we had a couch but we were looking to get another piece and I guess that was discontinued. So we just decided to get something a little different. We bought things that were in stock and didn’t change any material or get something that takes a long time. It was the color that was in stock so it was good.

We redid our basement and purchased a sectional from La-Z-Boy. The sales rep was really good and very helpful. We like the designer who came out beforehand and helped measure and ensure that the sofa would fit. She offered up a lot of suggestions like some accent pillows. We really appreciated her coming to do that. It was a nice service offered. Unfortunately, we had a flood in our basement. Thankfully, the sofa was not damaged at all and La-Z-Boy is holding on to the other half of it for us. So that part hasn’t been delivered yet. Overall, we haven’t utilized the sectional very much yet but so far, we’re really happy with it.

About 3 months ago I purchased a Mackenzie sofa in La-Z-Boy's premiere line. I told the salesperson I needed firmer cushions because of my back. She said the only upgraded cushion was on a recliner. I have since learned there was a pink sofa at the entrance of the store that had upgraded cushions. Also, it's clear that sitting on a recliner is not the same as sitting on a 3 cushion sofa. I believe the salesperson knew this and lead me to a cushion that would be firmer than the sofa cushion upgrade. I bought the sofa based on this information and paid $300 extra for the upgrade. After the sofa was delivered it didn't take me long to realize the upgraded cushions were not an improvement over the standard cushions. When I sat down the cushion slowly collapsed by 4".

I moved in to a new apartment and bought a recliner and sofa from La-Z-Boy. The sales reps were really great. We talked about room layout and what I was looking for, and they were really helpful. They came out and it was really nice. It took me a while to make a decision, but they were so patient. We talked about maybe putting the type of fabric of the couch that I end up getting, and making it custom for another piece. Then they priced all that out for me. The delivery was good and quick. They gave me a call to let me know that they were so far out. Then once they arrived, they gave me a call again, I came down, and everything was fast. They ended up staying a little bit after. It was the end of day, but they had $100 off that day only, so they stayed a little late so I could complete the sale and everything. I apologized, and they said it was no problem. They were just happy to get me all set up.

Run don't walk away. Try Steinhafels instead. I placed my order in the store for a power reclining sofa. I was called to set up a delivery date three weeks after my order was placed. I agreed to the three week window. I have always heard that La-Z-Boy stands behind their products and have a certain level of standardization for customer service. Two months of living with my power recline sofa, I noticed a "smudging" of the leather stain. It was fading in an unusual pattern. I called for service and a service representative was sent to my home one week later.

We bought a number of La-Z-Boy products, that were delivered on 2/17/2015. 1 year and 7 months later I noticed that the dye on the leather was rubbing off. This was a Astor Reclina-Rocker at $2,170. We have had leather in our autos for decades and they will get dirty but the dye doesn't rub off. We have a large leather sectional sofa and Swedish recliner chairs that also are leather. Since it is over 1 year tough luck. We would have to pay big bucks to get the leather replaced and would probably be the whole chair so it would match. We went with La-Z-Boy because they have such a great reputation and the quality of the furniture. We have recommended La-Z-Boy to many other people. We will not be doing this anymore. It will be stay away because of poor materials.

Purchased a new recliner from Edina Mn La-Z-Boy Store and 6 weeks later there's a run in the fabric. Went to the store with a picture on my iPad of the problem and they said someone would call me within 48 hours. 3 days later I'm still waiting for a call! Not at all happy with service or quality of product.

We bought a chair in the Tacoma WA Store. We moved to Longview WA. Our chair leg lift mechanism broke. We paid for a warranty. We were told we needed to bring the bottom of the chair back to Tacoma Store and store would arrange to get it fixed. This was not very reasonable given the distance. We were referred to an independent furniture repair service after several phone calls to send a technician to our home. It took months to get an appointment scheduled.

La-Z-Boy seemed like a good brand. The recliner cost a little more than I expected but the quality is there. I like it except when I go back, it doesn't go back all the way and seemed like it wants to go forward again. But their sales rep was very nice and helpful and the delivery team was fine.

We went to La-Z-Boy and they treated us good. They've spent a lot of time with us when we were trying to decide whether to get a pull out bed or just the recliner. We decided to get the couch with the recliners in it, which is great. Now, we got two recliners that they can sleep on, besides the floor space. In addition, we have a loveseat that needs to be fixed. A gentleman came out, took all kinds of measurements and made adjustments to the loveseat. Also, some parts need to be replaced so we're waiting for those to be shipped here. When it arrives we will call La-Z-Boy to put the new parts in. Lastly, the color of our loveseat is not the color that we wanted in the store, but it's not a problem.

Last March my husband and I bought a couch and recliner from the Lansing, MI La-Z-Boy Store. We were told that we would be receiving a rebate in the form of a gift card and we would receive something in the mail to choose one from. It is now the end of September and after several emails and numerous phone calls telling us it would be resolved, we still haven't gotten any thing from them. Not even a phone call. I get that it's only $100.00 gift card, but at this point it isn't about the money at all, but about the customer service. Maybe next time I'll take my business to Art Van.

We needed additional chairs and we have a leather La-Z-Boy chair that we've worn out after 15 years of use. It's my husband's favorite and he got a ton of use out of it before it was pretty much defunct. We're still using it but the mechanism needs to be tightened and there are rips in the leather. I'm looking for someone to repair and reupholster it because I don't want to get rid of the chair. So we went shopping on Father's day and ended up special ordering stuff a specific color combination of the leather and the wood. We ordered two different chairs, one for general use and one to replace the worn out one.

Our old furniture is wearing out. We went to different furniture stores and La-Z-Boy is where we found the sectional that caught our eyes. We were the only customers in the store then and the store manager came over and interjected himself. He was certainly more knowledgeable than the first rep who helped us and made it a pleasant experience for us overall.

We bought a La-Z-Boy recliner about three years ago. In just 18 months the color started coming off the back near the head and on the foot rest. Somehow a $1000 piece of furniture should last more than a year. The mechanism is still fine and it is still comfortable. It just looks awful. My parents had several leather recliners they bought from La-Z-Boy 10-12 years ago and they still look new. We were told the discoloration was due to normal wear and not covered by the warranty. We did purchase the Guardian Leather protection plan. We will not buy La-Z-Boy again which is too bad because we used to love it.

We purchased a pair of La-Z-Boy power recliners from D-Noblin furniture in Pearl, MS and took delivery the first week of December 2014. One chair cost $1400 the other $1800. In less than two years time the $1800 dollar chair reclining mechanism broke a weld in the metal frame which in turn caused other breakage of the reclining mechanism. I am disappointed in the fact that a product made in the USA that cost almost $2K has such shoddy workmanship. To top that off the plant where the chair was manufactured is less than 50 miles from where I live. The chair will be taken back to the original place of purchase and I will find out if La-Z-Boy will truly stand behind their advertised "Life Time" warranty of reclining mechanism. This is NOT a review of D-Noblin Furniture but rather a review of the quality of a La-Z-Boy product.

I purchased a La-Z-Boy Power rocker recliner with a cost of nearly $1000.00, to replace an older recliner of a different brand. I wish I had my old recliner back. I am 6' tall, when I sit in the chair it rocks back and my feet don't rest on the floor. The chair seems to be good quality. However, I am not satisfied with it. The La-Z-Boy store will not take it back because it was a floor model sale on this past Labor Day. I am not satisfied with my purchase.

We’ve purchased La-Z-Boy in the back. My wife and I are married for 46 years and we’ve been dealing with them for a long time. My daughter and my wife got together so I made sure I got a La-Z-Boy power chair. Everything was great from the time we got to the store to the time we got the chair. The representatives were very courteous and helpful, and the chair is comfortable. It is exactly what I needed for the last two years. I love my La-Z-Boy.

All the time I was buying furniture from Gardner-White or Art Van. This is the first time I purchased from La-Z-Boy and I like it. The sales reps were friendly and good, and gave me a good price. The quality is good.

I have a sunroom that has a big chair in it which belongs to my daughter. She would like it back eventually and there was no second chair if anybody else comes over. We were pulling a dining room chair in for anybody extra to sit there so I bought a chair and a half (a loveseat would be too big) with an ottoman and a little chair to go along with it from La-Z-Boy in Severn. Their sales representatives were absolutely wonderful and very helpful.

We bought from La-Z-Boy due to the 'made in America' hype shown in stores. Very unsatisfied with our sofa and loveseat from day one which was 4 years back. The saleswoman lied to us that it is a memory foam sofa. We have been uncomfortable on the sofa as the seats and back support are non existent or 'sinking' causing us terrible back pain. The fabric threads are ripping apart. The armrest cushion 'broke' with normal use. All that remains is the wood. Called sales manager, service manager, multiple calls up to no avail. Very frustrated.

We bought 2 La-Z-Boy recliners adding up to almost $3,000. They only had one in the warehouse, so we had to waited 2 weeks because we wanted both delivered at the same time (we requested and were told that the one in inventory will be marked and held for us). Upon delivery, only one arrived, and no one bothered to give us a courtesy call to inform us we were only to get one. I told the delivery people, two were ordered. I had to get our paperwork to show them, then call the store etc... The store did not call back. Went there and found out we had to wait another 4 to 6 weeks (they have our money already). Secondly, the smell is horrendous, and we have to physically air it out (we are on our third day). My wife actually got a headache and felt nauseous!

We have had the worst experience anyone could ever have. The chair was dropped from the delivery vehicle and damaged. My husband went back to the store and complained. The staff there have tried to resolve the matter, we are now waiting for another chair which is a special order. An upgrade. It should be delivered on Sept. 24, let's see if that delivery turns out better than the last one.

The quality of our La-Z-Boy furniture is very good and we're very happy with it. It is a little bit more expensive, but it is worth it. We worked with Lexy who is the in-home designer and I was also very happy with her.

We hadn’t had recliners in a long time so we decided to purchase new furniture. La-Z-Boy's sales rep was very nice. However, the only problem was when she wrote it up, she forgot to put that we needed the lumbar and the head tilt on it, so when the chairs came, they didn't have those on. They took them away for two weeks so we had to sit on some lawn chairs but they got the new chairs done as quick as possible. If they could have just left them till I got the new ones, it would have been nice. We had more people than usual here at this time in my house so we didn’t have enough seating. But the quality's fantastic because we got a leather but not the very top grain. The other one is very supple and comfortable. They were wonderful but the cost is very high.

In June 2014, we purchased a La-Z-Boy 3-seat reclining sofa. Had an issue with the foam during the 1st year and it was replaced at no charge. Now 2 years and 3 months later, the left recliner is leaning 2 inches further back than the center seat and right recliner. I call Customer Care and was told it would cost me $109 for a technician to come out and inspect it even though there is obviously a problem with the frame/mechanism. WHAT??? I bought a La-Z-Boy because I was told by the store personnel the frame and mechanisms were covered under a lifetime warranty.

I purchased a reclining sofa, loveseat, and recliner from Boscov's department store in Camp Hill on 8/10/14. Within a few months, there was a rip at the side of the recliner, where it reclines. I should have insisted, at that time it be replaced. Since the rip would not show, I let it go. Now all the material on the love seat is wearing. The material is chenille, which should not be used on furniture because it easily pulls. After only 2 years, my furniture no longer looks nice. I called Boscov's who sent me to Guardian where I purchased stain protection. They sent me to La-Z-Boy who then referred me back to Boscov's. The real runaround. In short, don't spend the extra for La-Z-Boy. No one stands behind it!!!

The La-Z-Boy rocker/recliner was purchased in October 2015, re-delivery in November 2015; and within 6 months began to squeak. After two service calls and spring replacements the chair continued to squeak and make other noises. So I called their service center (a 17-store franchise in the Dallas area.) Their 1-800 number is so busy you get a voice message from a person that will call you back in 24 hours. When the person calls and if you miss the call, you call them back, leave a message, go back in queue for another 24 hours and so on. So you better be by your phone.

I purchased from La-Z-Boy back in the 80s and recently we purchased furniture from them again. The delivery team did a great job. I was very impressed with the way that the furniture was packaged for delivery and the care that they took when they delivered it. The quality of the furniture is very good. And we've ordered two more pieces of furniture since we had the first set delivered.

La-Z-Boy's customer service was excellent. Their sales rep was very good and very helpful in getting us what we wanted right away. Their delivery team was awesome. They got everything in. We were missing one lamp, but they returned the next week with the lamp. We love the quality of the furniture and we love the way it looks. It was a great price and it's exactly what we wanted. We had a good experience.

Recliner was taken in for second repair of seat springs. Tech said the seat frame and springs needed to be replaced. I asked for the foam in the seat to be replaced because it was half flatten and uneven. I was quoted a three week completion. At three weeks no parts had been received and I was informed that La-Z-Boy no longer used or had the foam for the seat (1999 vintage) and had no replacement. Clearly the unavailablity of a $10 piece of 22x22x3 foam is nonsense. The local service offered a custom replacement for over $200 (the La-Z-Boy replacement was estimated to be $30). I have no order number or receipt because I bought this in about 1999 in Houston TX and the recliner bottom is still at the Service Center awaiting parts. What's at stake? A customer and the integrity of La-Z-Boy when it come to standing behind their product.

I purchased a recliner on Mgr Special on 9/5/16. Was charged for it and delivery on 9/15/16. Guess what? No Delivery, No call from store, No Nothing! I left a message with the store and customer service. Was called back at 10:30 AM by Ashley **, who advised me that delivery was never scheduled!!! I have been charged for both delivery and the chair since 9/5/16!! She advised me that it would be delivered on 9/21/16. I requested that either the charge be taken off my account until the chair was delivered or just cancel the order for non-delivery, or reschedule delivery sooner. This was the store's mistake, not mine! I regret shopping at La-Z-Boy and the store lives up to its name as being Lazy and unconcerned with customer satisfaction!

My husband and I have a La-Z-Boy at home. Recently, I purchased another La-Z Boy for a church lobby. It was expensive, but we wanted high-quality since it was gonna be in a used commercial space. We got things on sale, and for the sale price, it was a good value. Moreover, the team that delivered it did a perfect job and the sales rep was also great.

We talked with the La-Z-Boy sales rep about what we wanted. They showed us a couple of things and then left us alone for a little while and then checked on us when we looked like we had questions. The delivery went fine and the delivery guys were friendly, courteous and on time.

My husband and I bought a leather reclining sofa and love seat from the Edmonton Westend location, less than two years old. Only my husband and I at home, no kids, no grandkids and the leather is actually deteriorating in front of our eyes, worse and worse each day. Now I was just told to basically get stuffed. We bought one of the most expensive pieces and were told the best leather the longest lasting. No problem. We were assured that it would last a very very long time. Well guess we were not told the truth. The only reason I went back to La-Z-Boy is we have a leather recliner chair that we have had for over 16 years and it is still like brand new. SO now here I am out almost $7000.00 and left with a crappy looking couch.

Don't waste your money on the extra coverage that they try to sell you on your furniture. The company that they use with will not cover wear that the warranty says they will. They denied coverage since I didn't notice some cracking on a leather chair soon enough. The warranty says to notify them as soon as you have any damage, which I did. But they said I should have noticed it sooner. I called as soon as I saw it but they say from the pictures I sent I should have noticed it sooner. Anything they can to get out of covering something. The local La-Z-Boy agrees it should be covered but they won’t help me since they got their money for selling the policy.

The sales lady that I spoke to was very nice. I had home delivery. I was not home when the recliner was delivered but my wife took care of it. The delivery guys took my old one out, put it on the outside, and placed the new one in. My wife didn’t have any complaints so everything went good. The quality of the recliner is great and I would recommend La-Z-Boy.

Bought a bonded leather sofa 2013. Was told at time of purchase sofa material would last for years. Even bought a repair plan. Sofa is peeling now. Was told repair didn't cover peeling. Contacted customer service for owners of the store I purchased sofa and was to!d they could do nothing for me. Contacted customer service for La-Z-Boy and was informed they would not help. And the customer service representative I spoke with was rude. This sofa was not cheap. Almost $2k on sale. I WILL NEVER buy anything from this company again. I thought La-Z-Boy stood behind their products! Was I ever wrong!!!

It's been a good 15 years since we've bought something at La-Z-Boy. We bought a new house and my old furniture did not fit. So we recently got a sofa, recliner, chair, ottoman and some other accessories from them. The sales rep was very respectful and helpful and really knows what she's doing. She was awesome and spot on. She really pushed me to get outside my comfort zone and I'm really glad she did that. We had the items delivered and the delivery team was very good. I love the quality of the items. It's outstanding and the cost was pretty comparable and stayed within our budget. However, we had our furniture custom-made and we got it in 12 weeks which was a little long. But other than that, it was a pleasant experience.

The Maverick Love Seat and Rocker-Recliner are delicious. It is hard to leave the comfort and very easy to rest my eyes for a quick afternoon nap. I have enjoyed La-Z-Boy furniture for the last 16 years. It is made to last and it takes a lot of punishment from kids and pets.

I purchased a sofa from la-Z-Boy 3 years ago. As soon as we got it, a few of the strings went bad. They immediately sent someone to fix it. He fixed it 2 times in the first few months. But I was also not happy with the material on the sofa. I had to shave the sofa with a blade every couple of months. While they tried to help me with that, the person they sent to look at the couch (same person who fixed springs) said "you cannot do anything about it." While I love La-Z-Boy and enjoy the sofa, I wish I was given the option to exchange the couch, especially since we purchased what they already had in storage and it was not custom made. I still own my sofa, but I feel it's going to be one of the first few things I'll change when I redecorate.

We sold our house out in the country and all of our furniture were bought so we needed new ones. We looked around at different places and liked La-Z-Boy's better than what we found at the other stores. Also, they did a very good job with selling their products and keeping me informed of what’s going on. Their sales reps Shela and Nicole were very knowledgeable of their product, had good design concepts, and were very responsive to my questions. We’ve had lots of compliments about the furniture and the way that they put it together. Also, the delivery team were nice people.

The La-Z-Boy sales rep was very good and the delivery guys were fine. I like my new sofa but it doesn’t feel like what I’ve seen on TV. It’s not the most comfortable, and I hope it gets more comfortable as I use it.

Recently, I wore out my old recliner. The leather wore through at the head and the arms after about eight years. It was my first leather but I liked ‘em. They’re really well made and comfortable. So, I went and bought another La-Z-Boy recliner. But I was uncomfortable in that recliner and, Linda was good enough to get me another one. She is one of the best saleswomen I’ve ever worked with in my 70 years. Their reps are so accommodating and they work with the design of our room and all the furniture that we’ve purchased as well as the colors and how it would fit. The designer at the store in Egg Harbor Township worked with my wife and I on the color. With this recent purchase, I just needed a new recliner quickly and they got it for me. It’s been great to work with them. My wife is sound asleep in the recliner right now and it’s also good for me. I can buy cheaper ones but La-Z-Boy seems to be better for me.

La-Z-Boy has been in my home for about 2 years and I recently purchased a sofa, chairs, and home accessories from them. Everything went really nice from the people who came to my house to look to the delivery of the furnitures which are very good ones.

On Oct. 2014 we purchased 2 power recliners from the La-Z-Boy store in Ocala, Fl. After 15 months we were disappointed to find one of the recliners was showing signs of deterioration in the headrest. We were aware of the 12-month warranty but decided to discuss the issue with the store where the purchase was made. The store response was, "Sorry, but the 12 months are up but we will send your complaint to the La-Z-Boy Company". Next day the local store called to say the main office said they could give us the address of an outfit that could repair the chair for us. They couldn't give us the cost for this repair. We are disappointed in the quality of these recliners and the response from the local store and the La-Z-Boy Company. Lesson learned - we will not purchase from La-Z-Boy again.

I bought my La-Z-Boy on a whim, a good whim, but still a whim. It was a lovely small rocking recliner in a soft creamy beige. I didn't use it much because when it rocked it made a quite loud cracking noise, also I could not reach the handle with enough pressure to recline the chair. I finally called and within a few days both problems has been addressed and my chair was ready to go. (No charge). Before I had an opportunity to even give it a try I had a complete shoulder replacement. Now I am home and sitting, rocking and for the time being sleeping in my lovely soft La-Z-Boy. And as soon as my shoulder heals and I have a little more strength I will begin to recline. I am so glad that I had that whim. Thank you La-Z-Boy.

I have had about four or five different furniture from La-Z-Boy and recently, I purchased again from them to replace an old couch that's worn out. Their representative came out here, took pictures and showed us how everything we picked out would look in the living room itself, and it's all perfect. That's the first time I've ever done that and that was good. Everything went fine and everybody was great. My exact purchase from them this last time included a recliner, a loveseat, a chair and a table. They are going to call when it's made but the chair and table are supposed to be delivered tomorrow.

I had my sofa and chair for a long time so I thought maybe I could replace it with La-Z-Boy in the same kind of duration like I did the last time. The sales staff was very good however, I'm not entirely satisfied with the comfort of the sofa and the chair I purchased. I wish I had sat in them for a longer period of time. It seems like they don't hold my back as comfortable as the way I wished it. I had to buy pillows and I'm trying to get the comfort that I desire. Maybe I should've gotten something else but they looked good on the floor. However, it's my fault and it had nothing to do with the salesperson or anything.

Everything went great. The salesperson explained everything to me, and went over everything. I love my La-Z-Boy sofa - it's nice and soft.

We love our new furniture however we are still waiting for pick up on a loveseat that needs repair. We waited over 8 weeks for the furniture to arrive and now we have waited over a month for someone to contact us about the repair. Now it will be ANOTHER month before they are picking it up to repair it. For this reason I probably wouldn't purchase or recommend La-Z-Boy to our friends or family. Very disappointed.

I purchased a recliner for about $1000 in 2010. After 6 months, I called to say it went back too far. 6 months later I called again to say someone had fallen off the back. It went back so far and they tell me "Too late it's over a year". I got so mad. I rarely - like once in 3 months - sit in the chair and it makes me so mad to look at it. I called again in 2011 and got no help. In 2012 I tried for help again. I brought it in a few year ago finally frustrated and told they would fix it if I paid for labor. I did that and they said they replaced the part. 2 weeks later I slid off the back again. The one on the floor DOES NOT go back this far. I keep getting told that's normal. It is NOT normal to injure someone. Every party I have to put a danger sign on this chair. I'm once again looking at it and getting mad and want to try one last time to get let La-Z-Boy get it right.

I purchased multiple power recliners from La-Z-Boy because of the brand name. The sales reps were fine and the delivery crew was perfect. I had no problem at all.

La-Z-Boy employee noticed lumps in the cushions of foam during delivery and install of sectional. Said to wait a few weeks to smooth out. When this didn't work the store sent out a service manager to document issue. We were told that we would hear back within a two weeks. Three weeks later we had to call store just to be told that they had nothing to report yet. When we originally purchased the furniture we also had to call back when our order that was supposed to take 6-8 weeks to be delivered took closer to 11 weeks. We are happy with two recliners but the sectional is a lumpy and poorly assembled mess. Communication from La-Z-Boy is poor to nonexistent. Not very pleased with my purchase decision at this point.

I have been trying to get service on my chair. I bought the extended warranty but didn't realize it was a third party company. The sales rep made it sound as if the chair would be serviced by La-Z-Boy. In less than 2 full years the chair has stopped working right - the power control works intermittently, often trapping me in the chair. The battery back up feature doesn't work at all despite new batteries. The foot rest has collapsed to the right and the service company said that isn't covered. This was an expensive chair. I have been buying furniture from you for over 20 years and am very disappointed - in the quality of the product, in the quality of the service and the overall experience. I tried to contact you via your web site without success. Maybe this will work?

It was time to replace our stuff because they were getting old. I had always heard that La-Z-Boy was of high quality and made in the USA. The sales staff was very good while the delivery crew was very professional as well. We love the couch and the love seat and we're thrilled to death. We’re struggling with the power recliner a little bit, and we placed the ticket with their firm to have them come back out because it’s making a lot of clicking noises. The value isn't quite there until we get it right.

We recently bought recliners and a sectional from La-Z-Boy to replace one that we had previously. It was worn when we got rid of it when we moved to a different house and didn’t fit into the lay. To sit on it, it’s showing wear but functionally it’s still comfortable and I’m happy with how it held up which is why when we went shopping again for another one, it was just for the model and the color we wanted. The cost is certainly high but we’ve always been happy with how they hold up. The people that we dealt with at the store were very pleasant. They worked with us quite some time while we were picking out what we wanted and I was extremely happy with the service that we got.

This is a good piece of furniture. I bought it because I have developed a serious back problem, but I made an error in trying to save money. I tried the power lift chair in the store but bought the one with a lever. Didn't know until I got it home that the lever was nearly at the floor and that was a problem because of my back injury. The store was most willing to take back my mistake and sell me the powered version.

I purchased 3 matching pieces from La-Z-Boy. I had to pay to have 2 cushions replaced in less than a year and then when one of the replacement cushion started to wear in less than 3 months, the response from La-Z-Boy was it is not covered. Will never buy a product from them again.

My grandparents, my parents & myself (I am 60) have always bought La-Z-Boy rocking chairs -- we have for 100 years. That is until my most recent purchase in 2013. I bought a custom-made glider/rocker and it started squeaking almost immediately. I had the repair man come, he fixed it, it was ok for a couple of months then started squeaking again. I didn't want to spend another $109 so I just didn't use the chair for months, but I couldn't stand the waste so I called the repair man again. He came out and replaced the brackets. It worked for a couple of months but then it started squeaking again.

I recently purchased a power sofa, a loveseat, and a recliner from La-Z-Boy because my other furniture was old. Just now, I had the serviceman come out because the furniture was clicking and there were little threads coming up. He fixed it and he was very nice, informative, and professional. Everything so far is going well.

I had a great experience in the Liberty MO store today. Went in to purchase new furniture and the designer spent several hours with me selecting furniture, fabrics and designing a whole new room for me. Love the outcome.

We recently moved, drove by the store on our search for new furniture, and decided to stop in. The sales rep at the store is very positive, easy going, helpful, knowledgeable and we're very pleased with the interaction. We are still waiting for the delivery of the furniture, and were told the delivery would be in four weeks, so we're still within that time frame.

I'm disappointed that my La-Z-Boy recliner is coming apart and not holding up very well to use. Will you provide contact information so that I can have this corrected and repaired.

We went into the La-Z-Boy store and dealt with two salespeople first. Then their designer came to our house and had some ideas. So we had to go back into the store to look at 3D virtual representation and at the materials. But I’ve had big problems with the process. There should have been a followup in-home to show me the materials I selected in the physical location, not just in the shop using a 3D computer simulation. And the other main problem with them is that they show me things that are in-stock but it still takes them four to seven weeks to get things delivered. But quality-wise, the furniture is pretty good. There was one issue with one of the recliners squeaking a while, but that’s been resolved. They sent out a technician but by the time he got there, it wasn’t squeaking anymore. Also, their delivery team was very good, on time and gave us a warning call 30 minutes in advance.

I recently purchased a chair and an ottoman from La-Z-Boy and my experience has been very positive. The salesperson was extremely personable and very, very helpful.

The loveseat was delivered as scheduled. The workmen did an excellent job of removing the old and installing the new. The color is great. The loveseat is very comfortable.

I ordered ~$5,000 of furniture in Feb. 2016. I was told it would be delivered in April. It was not delivered until June 2016. After using the Rowan Rocker Recliner for 2 weeks the left side chair stopped reclining all the way, the foot rest stopped raising to its full height, and the chair twisted to the left. I was on vacation in Europe after it started doing this and when I came home I called customer service on Sept. 1. I was then told, for the first time, that because we lived outside of San Antonio we did not get in-home service. We would have to load our furniture in a truck and drive it into San Antonio. Then maybe it would look be looked at but there was no guarantee of when or whether it would be serviced.

Showroom experience was very positive. We told our sales rep (Kate **) what we wanted to see and she showed us specifically what we had asked for. Very efficient and friendly.

The salesman was very good. He explained the different chairs. We were interested in from price to construction and fabrics. He was not over aggressive but answered all of our concerns.

We dealt with Tanya in the Langley store when we bought our two recliners and found her so helpful we went back to La-Z-Boy for our couches and tables. The quality of your furniture speaks for itself, but Tanya brought us straight back to the store without looking anywhere else.

I've had La-Z-Boy for about 20 years. I purchased a new furniture since I needed a chair that was comfortable for the back and it does help. The sales staff were fantastic. I had it delivered and the delivery team were very good. They explained certain things to me when I asked questions and the furniture is of good quality. Everything is too expensive in my book but La-Z-Boy is a good company to deal with.

We’ve had La-Z-Boy for 20 years and this we've probably had five of them. In our recent purchase, my husband got a recliner. The sales representative we dealt with was very good. We knew it was going to be about four to six weeks to deliver because of the fabric, but we haven’t heard from them yet.

With the help of an amazing Canton store staff, we are totally enjoying/loving our new reclining/swivelingl/rocking chairs! We had great help picking out the perfect style chair and fabric for our newly remodeled basement. Everyone at the store was exceptional - the manager, our sales rep. We will definitely be back when we remodel our home's upstairs level!! Kudos to all for our great experience!!

Bought a recliner and sofa a couple of years ago and the recliner has discoloured. Reached out to La-Z-Boy and got the usual runaround you would expect from a discount store, not a NAME company like La-Z-Boy. I have owned numerous leather products before and never have any discoloured in the first two years. BUYER BEWARE, La-Z-Boy not the quality products they represent.

They're probably the most gracious people we've been in contact with. When we were in the store, the sales rep greeted me and took her time to explain everything, so we were in there for quite a while. She took us all around and didn’t rush us. We bought recliners, a sofa and three tables because we just moved and left our furniture at the other house. But we haven't got our new furniture yet because we've been moving and we're still trying to get our boxes emptied before we'd have the furniture delivered. She called us to check on how things were going. I told her that we had a problem with our delivery people and getting into the house. We couldn’t take the furniture until the end of the month and she said that was fine, she just wanted to check and make sure everything’s all right. She was really nice.

I like how the back of the recliner comes off. This is the first time I've purchased from La-Z-Boy and my experience was relatively painless.

After five weeks of use, one of the two chairs we purchased failed. A bolt fell out of the recliner hardware under the chair which allowed the foot rest to not be supported on one side. After review I feel the bolt was left loose by the manufacturer. The wear pattern confirmed this in my mind. It was fixed by service people. I hope it lasts. I will check both chairs on a weekly basis to try and prevent an recurrence of this problem. Needless to say this was the first time we purchased La-Z-Boy furniture and are somewhat disappointed.

La-Z-Boy double reclining sofa with fold down table - I just sent my three year old sofa made by La-Z-Boy to charity. The unit was still in perfect shape and looked great. The problem was comfort. La-Z-Boy must have used inexpensive foam padding. After sitting for twenty minutes it became very uncomfortable. You could feel hard wood throughout the sofa. In fact my toddler grandson hit his head so hard on the arm of the sofa. You could hear it across the room. I have owned multiple pieces of La-Z-Boy furniture all my life, with happy sitting. I don't know what has happened to the company. I got the brush off at the Escondido, California store when I explained the problem some time ago. I hope this helps someone else from making a bad purchase.

When looking for furniture, I found that you can either go to a high-end name brand store (also high-price), or you can go to one of the many chain stores which all seem to have slightly different variations of the same types of generic-name furniture. La-Z-Boy seems to have found a happy medium. I was not in the market for heirloom quality, but I quickly tired of the same reiterations from the many similar stores. La-Z-Boy seemed to have a good number of choices meant for everyday use and their sales staff is not overzealous with up-sell tactics... very refreshing.

I purchased a new leather sofa dark red. I think it is a bad skin rash on my torso. I just noticed when I sit on the sofa my skin itches and I develop a bad rash. This has been going on since I purchased the sofa but I did notice then.

Both the sales associate provided great service in presenting the "base" chair, but also upgrade options available. The designer was very helpful in assisting in the chair material selection and color so that it would complement the other furniture in the room. The ability to envision the chair using the software was "awesome."

The couch and chair are beautiful. The delivery was not. They dropped the 2 couch cushions and 2 pillows on the back patio that is being built, so they got a bit dirty. The truck driver also ran over my bush at the top of the driveway and destroyed it. I left a message with company but have not been contacted. The delivery guys said they would let their boss know.

We took a long time to decide to go looking for a love seat with a console that reclined and we wanted to stay with the La-Z-Boy name because of their stellar reputation. We have never been so pleased with a purchase starting with our sales rep, Rick **, right down to the delivery. Perfect all the way!

Customer service went above and beyond. I spent a good amount of time looking for the perfect recliner. The sales lady was very patient and stayed with my family and l keeping me informed of options and sizes to ensure a good fit. I was working on limited space also. I left extremely happy and would recommend to friends.

The sales representatives guided us to the right place and the right thing we needed. The quality of the furniture is very good as well. It was a very good purchasing experience and then also when we picked up the sofa they are very helpful.

The rep we dealt with was very nice and knowledgeable, and their delivery team was also phenomenal. I have a leather La-Z-Boy recliner and I was looking for an upgraded chair - something a little bit longer. The chair I purchased is very, very disappointing. It came in recycled leather. It wasn’t real leather and I can’t slide back on it. I’m actually using my old chair and not really enjoying the other chair at all. It’s a beautiful chair and it’s just sitting there. I’m handicapped because I have problems walking. I have a bad hip and I have a very hard time moving to the back of the seat. I’m sorry to say that because I love their products and I wish they could re-cover it in leather for me.

This sale was our third purchase of La-Z-Boy furniture. We have always found the quality of the products first class. We also found the sales reps to be polite and helpful to us in making our purchases.

CUSTOMER CAUTION: Read the fine print even though sales and staff people don't highlight the fact that -- if you are out of their "service area," you're basically on your own if you have issues with whatever you purchased. Recently bought a La-Z-Boy leather sectional from Melbourne, Florida La-Z-Boy. During delivery and setup (which I paid for also), I noticed the pieces did not align correctly and there were some issues with the leather and construction. I called the salesperson at Melbourne La-Z-Boy, who had been quick to provide the service center phone number during the sale; he said to contact the service center and they'll take care of it.

Was told all La-Z-Boy furniture was made in USA and when I received new tables, was really mad that they were made in Vietnam. What happened to made in America? I fought them in the 70's and definitely did not want to buy furniture from them. This is deception.

William was great. I was not sure what style we wanted. I knew we wanted recliners, he listened, showed us a few chairs and fabric samples. William found us a table that would go between the chairs. I did not like it. I found a table that I did like. He put it next to the chair and we had a winner. I will go back again later to find a couch and another chair.

I absolutely love my new chair. I haven't owned a recliner in about 40 years, so this is such a treat. The salesperson was very knowledgeable and so helpful. I believe her name was Barbara. The delivery people were prompt, polite, tidy and very friendly. I will definitely shop at La-Z-Boy again.

We've purchased from La-Z-Boy in the past and we bought from them again to replace our old La-Z-Boy, which was still working but it was getting too shabby looking. The sales representatives in our recent purchase were very good especially the salesperson that we first encountered because we came in looking for a recliner and she directed us to get the chairs that fit me and my husband’s height and comfortable for us. We're happy with that especially my husband because we got a chair that fits him and another one that fits me. My husband is tall and I’m short, and we needed different sizes. We're happy with our furniture and the team that delivered it was fine as well.

I've had a worn out La-Z-Boy sectional and I wanted to replace it. The sales representatives at their showroom were very helpful, I have no complaints. The delivery crew was quick as well. It was expensive but I believe it was worth it. Overall, I love it and the experience was pleasant. I'd go back.

Chose La-Z-Boy after shopping around. Best selection and best quality on the market. Best value. No problem with delivery even though we are 30 minutes outside of Edmonton. We would strongly recommend La-Z-Boy to others.

The Fairfax store is awesome. I went in with some ideas in mind, came out with a great room! The staff is so helpful and no pressure. Great products and they even helped me define the room and gave me some suggestions for improving on my plan. I would highly recommend (and already have)!

I have no complaints. The delivery people were fine.

The staff at La-Z-Boy Furniture was courteous and helpful.

We had an issue with one arm of the sofa coming loose. Apparently, a screw had been put in the wrong hole. The technician that came out was wonderful. He was right on time, very friendly, and he worked quickly and thoroughly. Thank you.

I have wasted more time, more days off work on the phone and waiting for deliveries that never arrived or only half arrived. First our two piece sectional arrived as one piece, nobody knew where the other piece was. Then once found reschedule the delivery to have nobody show up or call. Once we called they said it was damaged and they have to get a new piece. Meanwhile the part that was delivered was damaged, so we called and they said they would take care of it.

Our sales rep, Cindy at the Brick, NJ location, was terrific. She was very patient as we had quirky needs for our small space and back issues. We found the right size recliners to accommodate our space and still had room for a small chaise lounge. The only thing I found disheartening, was that we still had to pay for delivery after paying over $3,000.00 for our 3 pieces of furniture. We even purchased the warranties on each and still had to pay for delivery. I would think that La-Z-Boy should throw a bone of some kind after purchasing a price level of perhaps $2,000.00 or more. Which certainly would be easy for any consumer to do! We understand we pay for the name and lifelong quality of product, but LB really should keep up with competition in some fashion. Free delivery would not bankrupt LB's pockets, I'm sure. Thanks for listening!

We purchased a new La-Z-Boy recliner. When it was delivered we discovered that it did not have arm covers. We ordered them for about $80. There is no way they will stay in place. Tried everything. Very dissatisfied!

We ordered a leather sofa and two reclining chairs. When they were delivered one chair was acceptable and we had to send the others back. They sent five chairs and two sofas and only one recliner was acceptable and the quality was poor. I had to send it back for a refund. Would not recommend La-Z-Boy furniture. P.S. The manager of the store Justin ** was very helpful.

La-Z-Boy is the kind of chair that I wanted to get but I bought it twice. I bought the chair in Missouri, in the St. Louis area and it was to be delivered to Michigan because it was for my relative who was moving from St. Louis to Michigan. The sales person in Missouri told me that they could make sure that it was delivered to the new location in Michigan. Only after three or four weeks went by did they call me and told me that they can’t deliver it to Michigan. So I wasted a whole bunch of time in being told inaccurate information.

The old Ashley couch had died and we decided to check out and see what was new with La-Z-Boy. We still have a La-Z-Boy recliner and rocker downstairs in the family room that we've had for 20 years and it's held up remarkably well. We had a La-Z-Boy sleeper sofa as well which we gave to a friend to help them get started after their house got burned the other year. In the store, we liked the new fabrics and colors and saw something we liked and we bought it.

I spend over $3,000.00 in four LA-Z-BOY recliners about a few weeks ago. When I received the recliners, they came with damages to the arm rests and the foam was deformed. On two of the recliners, the foot rest was not properly stitched. After 3 weeks, the technician came and repaired the arm rests and changed the foam for the foot rests, and requested for one of the recliners to be changed completely. What happened to the quality of the recliners? I was promised excellent quality, but never received it. I spoke with the manager of the store (Mr. **) in reference to the quality of the recliners but he kept trying to have them repaired when I wanted the items new without any problems. If I buy an item brand new, it is expected to be of good quality. If I cannot have the recliners without damages, I want a full reimbursement. If you need to contact me in regard to this issue, my phone number is **. Thanks for your attention to this matter.

On 7/1/2016 I purchased the above items from Susan **. She worked with me to match my colors. I told Susan I was having a shower at my house on 7/31/2016, she said it would take 4 to 6 weeks to get the items. I told her this was alright that I still wanted them. Susan said she would continue to check on the items to see when they would be in. On Friday 7/29/16 I received a phone call from Susan that my items were on the truck that came in that day and if I would come by and pay the balance I owed she would see if she could get them delivered on Saturday 7/30/2016. I paid the balance and they delivered the items at 9:30 on Saturday. Susan provided exception customer service and I would recommend her to all my friends.

We were very pleased with Jeannie ** as our sales person. She knows the product very well... And was very helpful... Delivery men were very good and polite as well. And both my husband and I really enjoy sitting in our new chair.

Overall process of visiting La-Z-Boy store in Wyomissing PA and dealing with our Sales Associate, Heidi **, was a very positive experience. She provided and explained our options on the furniture chosen and allowed us privacy for our decision making. After purchasing service was equally well handled with communication status and notification of delivery times, etc. Very satisfied with the overall experience.

I’ve bought furniture from Macy’s for a good while, and I was never satisfied. So I tried La-Z-Boy and it was great. It’s the best and I love my furniture. Their sales staff was really nice and always answered my questions. The delivery guys were also very nice people.

When you sit in the La-Z-Boy recliner, it's more or less weak in the back. I could sit up at 90 degrees and I'm fine but if I wanna take it all the way back, I got to hold myself back. I don't think the recliner is supposed to do that. It's not connected or locking in when you lay back 100 and several degrees. Also, the base of the chair is weak and it's forming a hole already. It's not as strong where it holds you up. I'm not that big. I'm about maybe 215 pounds, 6'2". My wife and I are going to go up there and let them know that something is wrong with the chair. But the Ottomans are fine. My experience with La-Z-Boy so far has been excellent and I'm satisfied.

Lancer reclina rocker - This is our 5th recliner bought. Will be last one I buy from your company. The quality has dropped in recent years. The one I replaced looks better than the new. Your comfort care program is wrongly named. They are not comfort. Far from it. Very unhappy with my purchase. Would like to burn it. Will not recommend purchases from your company to anyone. No wonder as I pass by your stores hardly see cars.

I had a second bedroom that I was using as storage and I wanted to start making it into a functional room. Tracy was my sales person and Gina is the designer and both of them were outstanding. The delivery team didn't call half an hour ahead of time but they came between the time window and called. There were a couple of issues, however. The headboard I ordered didn't fit on my bed frame. They showed me a couple of different options and it still didn't fit that I chose to keep the headboard. They were very helpful with that. There was also a little bit of a language barrier, but they were respectful professionals and they took off their shoes, kept it neat and cleaned everything up. They did everything well. My furniture is very high quality and I'm very happy. It's worth it to pay to have good furniture. A friend came over and saw the furniture, and she's gonna call Gina to see if Gina can come to her house.

Our old furniture was just done, so we got new furniture from La-Z-Boy and had a very good experience with them. The sales rep took quite a bit of time with us, helping us figure everything out, and even used a 3D program to show us the layout and how it looks. They'll deliver the furniture that we purchased tomorrow.

We liked the selection at La-Z-Boy. They had what we wanted so we bought a china display cabinet from them. However, our experience with their sales rep was awkward. He didn’t get the people wanting to get things done quickly. Buying a furniture should not be an all-day event but rather “cut to the chase and let’s get going.”

My husband retired and got a gift certificate for La-Z-Boy. Working with the sales rep was really fine. However, buying the recliner took longer than we thought because the person we were dealing with didn't know what to do with a gift check, so we finally got out of there. It was two hours of shopping to get it done. We had to pay a $40 delivery fee. The delivery crew said they do not have a warehouse here, and we'd have to go all the way down to Santa Clara to save $40, and said, "Well, that's worth gas right there, so, no." Not to mention that it took us a month and a half to get the recliner once we ordered it, so we didn't like that. What made us irritated is we had no choice, and the delivery wasn't a good experience. We wanted to go, pick out the recliner, and bring it home.

We paid $2239.08 for a sofa from what we thought was a reputable, iconic brand. We bought every add-on offered and were looking forward to years of comfort. Instead, we have a useless sofa, a useless warranty and the worst customer service we can remember. The recliner failed soon after delivery. We tried to get it fixed for over 10 months. We had the footrest replaced twice under warranty. Each time, the same problem reoccurred the day of or the day after the replacement. Obviously not the solution. After two tries, we were told you gave up and we would have to go to the store for a “reselect.” But we only got $1700 credit instead of the full amount we paid. So much for the super warranty.

I had a blue La-Z-Boy couch with the recliners in it and a rocking chair recliner. The quality is there and I've always been satisfied with it. I also had a big sectional sofa but it got too much room which was why we got the new stuff. The only other place I went to look was Bassett’s but they don’t have any furniture like La-Z-Boy does. I was out there about 30 minutes and came back home. The next day, I went to La-Z-Boy and got a couch and two brand new recliner chairs. I like them better than the sofa, and sit in them mostly.

I had a space in my basement where I needed furniture. I wanted quality furniture and have always felt La-Z-Boy have them. The designer was very good because we had a space we're working within and the designer came up with a plan, so everything went very well. It was a good experience.

My handicapped mother moved down with me and this prompted me to purchase new furniture. I went to the La-Z-Boy showroom and the sales representative was very helpful and professional. She walked me through everything when I didn't know what I was going to get. The delivery crew was helpful as well. They were courteous and went through everything with me and set everything up nice. They went extra mile for me and everything worked out great. My mother and I love the furniture. It was a good cost and quality. We got it on sale and I'm very happy about that.

From the moment we walked in the customer service was awesome. No pressure sales. They just showed us what we were thinking about and gave us some alternatives. Buying was easy and the delivery people made it easy. They came in, set it up and were gone in minutes. Everyone made it so entertaining. The product is everything we had hoped for!

Leather love seat. In the past, I have made several purchases from La-Z-Boy. The quality of their furniture is excellent and their prices make the transaction a high value deal. Service is excellent and sales associates are pros. My latest purchase was a continuation of the great experience I've had with La-Z-Boy.

We bought a lovely recliner with minimal fuss. It was a very easy transaction. We are very satisfied with both the recliner and the experience of buying it.

The service provided was very good and attentiveness to the customer (us) was very good as well. Adjustments were made to the recliners so that the recliners stayed in place once in the reclining position. Good service... A few days later the recliner(s) recline all the way but they won't stay in that position.

Salesman was very efficient & good to deal with. Delivery was sooner than was expected which was a nice surprise. Couple of stains problems with 2 chairs, service people came out to look. They haven't got back to me to let me know what they are going to do about them yet. Otherwise I am happy with my furniture.

I special ordered a $1,200 recliner and the fabric started pilling (balling up) at the area near the bottom of the foot area. I do not wear shoes when I sit in the recliner. I called La-Z-Boy after 4 months and they told me to go buy a shaver and shave the fabric. Can you believe it? I had ordered 1 yard of fabric to make pillows and it looks cheap. Spending $1200 for a chair is expensive for me and now I need to buy an electric razor to shave the fabric per their customer service dept. I'm so disappointed in my purchase.

I purchased a matching couch and reclining rocker chair from Ashley Furniture. Both had power mechanisms. The chair was not available and had to be ordered. I was advised that the width would be the same as a section on the couch. When it arrived, I found it to be narrow. When I asked for them to take it back, I was told that there would be a restocking fee of $185.00. I told them that I didn't want to pay a restocking fee and that I intended to purchase one of their other chairs. They said because they had to special order the matching chair, a restocking fee would apply. Since I had previously spent a good deal of money at their store, I ask them if $185.00 was worth losing me as a customer? I guess so, because I HAVEN'T gotten a response back from the Lakeside/Pinetop Ashley store.

This is our fifth chair with La-Z-Boy. I've had La-Z-Boy for 15 years. The sales representative is very good. We scheduled home delivery and the delivery team was fine. We're very happy with the furniture. It's a very good quality.

We have a La-Z-Boy chair in our house for 19 years and we have been very happy with it. My daughter was in need of a couch and we thought we would give them that leather couch and update our furniture. So my husband and I visited the La-Z-Boy in Severn, Maryland and we were greeted by a very nice lady by the name of Thelma. We walked around with her and talked about some different options. She told us that she could come out to our house, take some measurements, and then make a design for us to see if we will be happy with it. She did that and she adjusted her schedule to fit ours. When we came back to the store, we were very pleasantly surprised and just very, very happy with Thelma and La-Z-Boy. Our purchase includes a recliner, a sofa and an ottoman which will be delivered next week and I'm very excited.

We've had La-Z-Boy for 30 years and it has been a pleasant experience. Their reps have been really nice and helpful and I really like the quality of the furniture.

I can't remember my order number but we were very please with our orders. The recliners are very comfortable and the color is just what we custom ordered. The sales representative was so kind, I do not remember her name but she was a very pretty ** lady. She could not do enough for us... if we need furniture in the future we will look her up again.

While my salesperson JB was great, I am unimpressed with the furniture. I specifically came to La-Z-Boy for their reputation. The fabric has been pilling since day one. I got the guarantee and I was told that pilling is not covered and it does say that so I am to assume they know it is a problem so too bad for me. I bought a fabric razor and now on top of my very busy day I have to shave the fabric every other day. If I get no resolution I will never recommend and report to the BBB and ConsumerAffairs.

Was called the day before. Given a time frame for delivery. The next day called early in the time frame to assure I was there. They came and very professionally brought the furniture in and asked me to look it over. They were very nice and very professional.

The delivery team was friendly and efficient. I love how it looks in my room. It's compact and very solid feeling. I'm so glad I bought it!

Salesman was helpful and professional. Sofa arrived within the timeframe given by the salesman. Delivery crew were professional, courteous and careful.

Great service from Emeryville store. Salesman Michael **. Answered every question. Great salesman, nice store.

My overall experience with La-Z-Boy was very good and I found what I wanted. The person who helped was Jamaica and she was very knowledgeable and helpful. The thing that was really good was that we moved and our move was delayed, and they were able to hold the couches that we ordered until we got into the house which was very helpful. That was above and beyond and there wasn't too much pressure too. Also, I noticed that La-Z-Boy offered to come into my home and help me with decorating. That’s a great service.

I have my life couch about 40 years ago, I've moved and found a recliner at La-Z-Boy. I'm under five feet, and our recliners are very hard to find that fits a short person. The young lady who helped me in La-Z-Boy was very nice. Plus, the young man who delivered the recliner was extremely nice. He called me a couple of times before he got here. Then, he set it up, and made sure I could operate it. Although from my pocketbook, it was a little expensive, I like it really well.

A smooth and easy transaction from order placement to delivery. Good communication. Delivery person called 20 minutes prior to delivery, placed rocker exactly where we indicated we wanted it. Was polite. Very pleased. My husband is totally enjoying his new rocker/recliner.

My wife and I were about to move into a new home and we wanted to purchase some new furniture for our home. We'd never been into a La-Z-Boy store before, and planned also to shop elsewhere too. La-Z-Boy at Cross Iron in Calgary was our first stop. We were pleasantly surprised by the selection and the quality as well as the good prices. We were also very impressed with the salesperson, Shirley ** who greeted us and helped us, but also gave us a lot of time to look on our own. It was the perfect balance of being there to answer our questions and giving us the space we needed to speak amongst ourselves. We loved so many items in the showroom, but felt that we should look around elsewhere before making up our mind. Well, we ended up going to 5 different furniture stores but felt that the selection, price and quality were all better at La-Z-Boy.

Nice chair for handicapped. My wife can't get out of a regular chair. I used to have to pull her out of regular chairs but now she can get out of the La-Z-Boy chair by herself.

We've had La-Z-Boy furniture in our home for close to 20 years, and we recently purchased a sofa, recliner, and accessories from them. We were just changing over the utilization of some rooms in the house because our kids are moving out. The sales rep made sure that she understood what we were trying to do, guided us very well, and helped us pick the right items. The delivery team was polite, clean, and thorough. The furniture is of the best quality and I got excellent value for the cost. All in all, La-Z-Boy is great to do business with. They've never even had to make anything right because they get it right the first time. They're very careful in their paperwork and make sure the customer understands what they're buying. They're a very well-managed business. They have been consistently excellent.

My interactions with the sales representative at La-Z-Boy were all enjoyable. We walked into the showroom twice. They greeted us, were eager to help and showed fabric samples. We scheduled the delivery and it was right on time. So far, I’m very pleased with my furniture and the cost was perfect. It’s fairly good quality compared to the other furniture that we’ve purchased in the past. It was handled properly and everyone was very friendly and helpful.

My mom has four recliners but she wanted a white one so she ordered from La-Z-Boy. We're still waiting on a new chair to come from La-Z-Boy as the one we first ordered didn’t work in the room and wasn’t comfortable for her back. They said we had 24 or 48 hours to call back and we called back that Monday but they wouldn’t give my mom her $1,800 back. They had to customize so we were forced to order another one and had to spend a bit more money. They could have been more lenient with the return as it was only a day after the policy. Other than that, the salesperson and everything in their store were cool.

I had visited La-Z-Boy last September and looked at the couches. I met with Jessica and she helped me with what it cost. I wasn't ready to put the amount out right then but when I had the money to make the purchase this year in May I was greeted again by Jessica and she remembered me from when I came in last time. We checked over the items again to make sure the price was still the same and it was. I purchased the couch and loveseat that day.

They sold us a defective couch and insist that it's fine despite the service tech saying "something is not right with this couch". But the reviewers on the other side of the country say it's fine. Shame on you La-Z-Boy for taking advantage of US service members.