La-Z-Boy Furniture Galleries Reviews

I ordered a sofa table from Appleton WI La-Z-Boy store. It came damaged, corner was broken off and glued on. I dealt with Cheyenne from the Appleton store. She stated she was the big boss, in charge, and could do nothing!! She was rude and very unprofessional! I am still in shock a salesperson could speak like she did! Never will I recommend La Z Boy! There has to be a district manager of some kind that can train this woman!

Agoura Hills, CA Store: La-Z-Boy sold us $4,800 worth of furniture and 60 days from delivery the material began to buckle and bunch up on 5 of 6 arm rests to the couches & chairs. Couch looks like it's 5 years old so BUYER BEWARE as La-Z-Boy won't address as pics I sent them they say is Normal!!! Email me @ ** and I'll show you those pics!!!

When our son moved out, we gave him our old couch. So, we were forced into the market for a new one. My wife’s 5’11” and I’m 6 foot, so the La-Z-Boy's height and head adjustment made the difference for us. On all the other couches we’ve sat on that reclined, my head would be over the couch, but the La-Z-Boy had the head support. The quality is good, too, but I’ve seen better quality. I feel I paid a little bit more for the La-Z-Boy. But we were willing to pay a little bit more for the head support. It was a pleasant and educational experience. And our sales rep has been very pleasant, professional, informative and non-pushy, so we’re happy.

My entire existence, from the moment I walked into the store, to delivery of my leather recliner chairs was fantastic. The sales associate in the store, knew his merchandise & was great explaining how long it would take & how I would be notified. The delivery guys were very careful & worked quickly to get my chairs unwrapped & placed where I wanted them.

Before I purchase a product I read about the item I desire. Then I shop and test the item. So, I have sat in many of a recliner. Let's just say I logged many miles sitting tests. I tested the La-Z-Boy more than once and found Sue in the Chandler, AZ store who answered my questions and my sitting test that proved to be the one I was to purchase. I now have been happily sitting, relaxing and rocking!

Furniture is not holding up after 6 1/2 months, frayed, pilling. Very poor quality, La-Z-Boy sent rep to our home and he suggested purchasing a fabric shaver after we spent $4,000.00 on 2 pieces of furniture. Several former customers told us to try elsewhere, the quality and customer service no longer exists for La-Z-Boy. Please, don't waste your time and money, try another reputable company that appreciates loyal customers.

We went in a few different times at the La-Z-Boy store looking and trying to decide and the sales rep, Paige, was awesome. She helped us mostly at the store and she was wonderful. Erica, who came out in our house, was great too in helping us with the decorating. We were originally going to place the order and we changed our mind on what we wanted. So we had them hold that then we went back into the store when Erica was available to pick something else out. But it's been three weeks since we ordered the power recliners and we haven't gotten a call yet about their delivery. They said it usually takes four to six weeks.

The chair that I received did not offer the comfort features like the chair in the showroom. That is why I bought it. First thing, my feet do not reach the floor. The chair offers little or no back support. I have back problems. Also, it hurts my neck. I came to the store several times to sit in the chair to make sure it was comfortable and it was. I am very disappointed with my purchase and will not be happy with it. I did my homework and ended up with something that I don't like. It would be so nice if there would be a solution for me. Thank you.

We purchased two matching rocker recliners 3 years ago. Both have issues. One the mechanism does not hold the chair in recliner position. The other the material tore, and the foam went flat in the leg/foot rest. We purchased the 5 year warranty as we were told by the salesman that everything would be covered, material, structure, etc. Additionally we ordered the extra firm. We did not read the warranty however, took the salesman's word. (The print is about a 3 or 4 font and we have to use a magnifying glass).

We received outstanding customer service from our sales consultant. He was very knowledgeable and he very much influenced our decision to buy. Our recliner was delivered on the day promised and they arrived early with it. Our overall experience was outstanding. Shaun ** was our sales consultant.

We are in love. Our sales person Richards and the 2 delivery guys were wonderful. Richards was not too pushy which was appreciated. We knew what we wanted and he was nice and made up all the paperwork in no time. Delivery guys were professional and fast. They explained the furniture to us and set it up. Great experience. Also very impressed with the driving skills. Tight street with electrical box. Driver drove over lawn (snow bank) to get up close. Very well done. So far we love the furniture very much. It is comfy and material seems high quality. Thank you.

Having never been in a La-Z-Boy store I was surprised by the selection of furniture. Sales staff were the best, and I mean the best. Price was fair and they are now my first stop when shopping for furniture. I had been buying items from another furniture store who supposedly sold "best quality". Not true! My purchases from them fell apart anywhere from the day of delivery to within six months. So far the La-Z-Boy has stood up to everything, and I love it!

A BIG THANK YOU to both Trevor ** and Adam (Sorry Adam. I don't think I had your last name -- but he is a manager) @Glenwood in Raleigh. I can't say enough about these two!!! I had some changes due to me changing my mind but was offered wonderful help to get just what I wanted and was ever so grateful!! The room is beautiful with the new furniture and is also very comfortable. LOVE IT!

So the sales staff were more than happy to give you information and help. They were knowledgeable polite and fun when needed. The after sales support and information has been somewhat lacking! There was a delay in our order but no one let us know, we had to chase to find out. Then just because we're from outside the city we have been bumped on delivery too, you would have thought we would be more of a priority seeing as we had a delay in manufacturing which no one could explain. Just hope there are no issues with the items when they're delivered.

We were very pleased with the product (couch and chair) and service. I have one regret though - we were not informed that arm protectors were not included and had to be ordered and purchased separately. The last time we purchased a set from La-Z-Boy they were included.

I paid $2000 for my chair and it came with no covers. Which is extremely sad to pay that much and not have covers. I ordered covers and they were not fitted for over $100. What a ripoff! I am a very unhappy customer and will not recommend La-Z-Boy to anyone.

We would like to thank you for the professionalism that we experienced while purchasing furniture at La-Z-Boy. We were not pressured into any purchase. We were provided with important information about types leather and its life expectancy and care. We left without purchasing, but we're able to complete that purchase over the phone after we had some "think" time to ensure that this was not an emotional buy. We appreciated the time to think and then to buy the pieces of furniture in our own time. Then when the furniture was delivered, the movers (Trae and Ben) were GREAT. They were very thoughtful about the placement, and took time to explain how to condition the leather for longer wear. Thank you to everyone for a wonderful experience.

My husband and I are very impressed with the quality of sofa we purchased. It is the most comfortable, durable sofa we have ever had. We are not sure why we didn't purchase one sooner. We look forward to furnishing our home with ONLY La-Z-Boy as we know we won't be disappointed. Thank you for providing an excellent and efficient delivery as well.

We've had a La-Z-Boy couch for a couple of years and I recently purchased a recliner from them. The sales reps at the Appleton store were good. We scheduled for a delivery and the team was very good, too. I like the quality of the furniture that we purchased and I'm happy with my La-Z-Boy experience.

Well it has not been a wonderful experience for me. I waited the 6 weeks for the furniture to be delivered as expected. When they delivered the items it was pretty much a drop and run as can be expected. The next day we noticed that one of the couches had a broken left arm rest assembly. No problem, right? I called them and they only come out 2 times a week, so I waited a week for the rep to come. Yup, broken, we'll have to order a replacement. So now, wait 6 more weeks for it to be made, another week for an appointment for the repair and so it is. IF it all goes to plan, it will have been 14 weeks for me to get my furniture in a usable state from the date of purchase. Does that sound reasonable to you. It does not make me a happy guy. Nor does the taking 3 days off from work to make this all happen. Mostly I'm disappointed in the turnaround for the broken couch. It is all paid for and I still can't sit on my main sofa.

After shopping many furniture stores, when we walked into the La-Z-boy store in Silverdale WA we knew immediately that it had the "feel" we were most comfortable with. The displays were eye-catching for what we were looking for. We spotted an arrangement that we liked quickly, and after a q&a with the pleasant and knowledgeable sales lady, we knew this was the grouping for us. At home, and as my nature demanded, I checked out many online references, price comparisons and reviews for the brand and the store, which were almost all 4 and 5 star. The price was right. The service and delivery promises were spot on. We called the store the next day and ordered the grouping-sofa, love seat, recliner. They delivered on all promises. Easy peasy transaction. Overall, a pleasant experience. I told my wife that, "See, I'm not always such a pain to take furniture shopping."

Astor Lux Lift chair - fabric used in chair smelled horrible. Finally had to spray chair with Febreze to try and live with it. Massager very loud and thumping. Chair is comfortable and operates well as lift chair. Delivery was great. They came on time and were efficient.

Bohn Furniture has very nice employees and a really good selection. They are a local business and it is nice to buy within the community. I would definitely recommend Bohn's to everyone. The chair I got is a beautiful brown with a suede like material.

I emailed the service department with my problems with my new LaZBoy chair. After some time I received a email requesting more information including the number at the bottom of my chair. Then much later I received an email that a service rep was going to contact me. That was last week. I still have not received a further email or call. I am unable to use the power function as the cord dislodges when both not being used and trying to power the chair and while I am in it at a level.

We are very pleased with our chairs, they were delivered as promised and at the time specified. The delivery men were very friendly and set up the chairs all while telling us what they were doing. A follow-up phone call from our salesman came a few days later to make sure all was well. Great job!

The last La-Z-Boy recliner we purchased less than 2 years ago is falling apart at the frame. After 3 months of talking to recordings, calling and being put on hold for more than 30 minutes and never talking to anyone, being told someone would get back with me, then finally thinking I was going to get the chair taken care of if I drive 1 1/2 hours to a store, I receive a call from someone that I need to pay $117.00 for the technician before they can schedule the repair. I thought it was a lifetime warranty if it was the structure of the chair. Wrong, I didn't read the fine print. They will repair the structure but I pay the person doing it. I suggest that anyone who might read this critique, buy a less expensive recliner that is comfortable and replace it every two years. It would be much less expensive and much less frustrating. Deal with companies that stand by their products.

It was a pleasure dealing with La-Z-Boy. The store manager was most helpful in explaining all the different types of recliners in stock. The one I purchased was delivered as scheduled and set up by the delivery personnel - they even took my old chair out to the curb for pickup.

We had a meeting with a salesperson and a designer (La-Z-Boy's) and everything went fairly well. I did feel they were pushing certain products almost insisting when we in fact did not really like the item(s). After we said no about the third time they got the message. Once the sale was done we were turned over to a cashier. The designer did not acknowledge us or thank us for the order as she left the building. The salesperson was also a little aloof and seemed like she was done with us and she did not care any longer. Contact was made to buy another table and it seemed like our request was beneath her. Love the furniture but customer service after the fact needs work! After spending thousands of dollars as we did it is disappointing to be treated like we did not matter.

My husband and I were furnishing our new build home and began shopping before the house was finished. We were able to take advantage of timing of sales to put in our order and ended up buying an entire room's worth of furniture including tables that would complement the ensemble. We are extremely pleased with the look of our new room. Our sales associate, Linda, was also terrific in helping us coordinate the timing of the order, as well as informing us that a piece we had ordered came on sale, and she reduced her original quote to us.

The staff at the store were very helpful and knowledgeable about their products. They explained all of the aspects of the various pieces of furniture that we were looking for and explained what we could do to personalize them. When we finally decided on what we wanted they explained the process for delivery.

Our sales rep was very knowledgeable, friendly, patiently answering all our questions. We are very happy with the quality of our recliners. The delivery personnel were very efficient and friendly and on time.

The sales lady that helped us with our purchase of our two recliners was amazing and so was the cashier. We have already recommended your store to our friends and family. If we ever need any more furniture we will definitely be returning.

I have a bad neck and no other recliners had the power headrest aside from La-Z-Boy. They're expensive and they break down all the time but they always fix the product and I never have to pay. But, I'm inconvenienced because it's at least two visits every time it breaks. We had to wait for them to come out and assess the problem. Then they had to order parts where the parts have to come to us directly, and when it came, we called them to schedule the installation. Then it was either the wrong part or it wasn't enough parts and they didn't completely assess the problem. So, I had to order more parts. Literally, they pulled the recliner apart and left it on my living room floor for three and a half months, waiting for parts.

I needed an extensive surgery on my right shoulder and my doctor informed me that I would need to sleep in a power remote recliner for the first two months of my recovery. I purchased a power remote recliner from La-Z-Boy as a medical necessity and the purchase was listed as such. After less than a week of use, the chair broke and the company would not allow it to be exchanged (because it had been in my pet-free, smoke-free home) and will not send someone to fix it for almost two weeks even though the chair is a medical necessity. Therefore, I will be getting very little sleep and be in terrible and completely unnecessary pain for two weeks. I only bought the recliner because I needed it for my recovery and after this experience I will never buy from La-Z-Boy again.

Buying the furniture was great. Stephen our salesman was extremely knowledgeable and helpful when we were choosing our chair and couch. The couch had a problem with the knob that pulls the leg rest out. We called and La-Z-Boy Customer Care message said to send message to repair place. We did and we never heard from them. Called Customer Care again and finally got someone out here weeks later. Then a replacement part had to be ordered and took another couple of weeks to get someone here to repair it. The people who came out were great just the Customer Service when trying to get someone here. We expected better of La-Z-Boy. Also, we went to the store to talk to someone about our problem and was told no one was there to talk to in the Customer Service dept. It should have never taken this long for the repair.

It may take a few weeks to get the furniture but it's worth the wait. There is a small flat spot in one of the bottoms of the seat back and we may have that fixed later, but so far love the furniture (couch and loveseat).

Power Rocker Recliner Style 10798 - We have always had a positive experience with La-Z-Boy furniture until this last piece of furniture ordered. When it was delivered you could see the stitching where seams came together, etc. and the stuffing was poor. There are wrinkles in the material which are not smoothed out. Had another back reordered and delivered. Some improvement but not completely satisfied. The stitching was improved but the stuffing and wrinkles are still there. I am a seamstress and know quality when I see it and this is not quality for La-Z-Boy. I was even told that the fabric I choose was part of the problem even though I was not told that by the sales rep and manager when the order was written up. For the amount of money we paid for the power recliner I expected a much higher quality than I feel we received. (Ordered 11/6/16 and received second back 2/21/17).

Our salesman, Scott, was awesome. He was friendly and informative but did not follow us around and smother us. He accommodated us and made us feel like valuable customers. Our furniture was delivered on the scheduled day and is getting well used.

For about 10 years, we've been using La-Z-Boy at home. It was time to replace the chairs so recently we bought from them again. The sales reps helped us pick out a chair, and the purchase was very simple and very pleasant.

We bought a Briggs power 3 seat sofa and mechanical reclining loveseat for our family room at La-Z-Boy in early January during their holiday sales event. We were able to buy the blue color on display in the store that we desired (and was able to have our furniture delivered from the warehouse within a week if we wanted), so we got a very good price. We chose this company because all their furniture is made in the U.S., so we felt the quality would be better. Because we had to donate our old furniture and steam clean our carpet, we held off on the delivery for several weeks. The delivery men were very careful when walking into our house and delivering the furniture. They put it together quickly but carefully.

I love my recliner. However, it doesn't love me. After sitting in it for about ten minutes, my back begins to hurt. It has become so problematic, that I cannot use this chair. I question whether this is the same model I tried out in the showroom. I was assured it was. The seat seems to be "shorter" in depth than I experienced in the store. Whatever it is, I cannot use my lovely new chair. The fabric is beautiful but it just is too uncomfortable. I wish there was a solution because I have two other La-Z-Boy recliners that I love and have used for years. If you have a solution, I would welcome a response. My shopping experience was very positive. I would rate it five stars. I always have a good experience with that particular store. The salesperson was great. Unfortunately, I'm rating my recliner with fewer stars because it hurts my back.

The La-Z-Boy employees in Canton MI gave us very good service and they were patient. We purchased 5 pieces from the store. All items were special order due to the fabric we liked. Sitting on the items in the store we both liked how comfortable they were. We received a call about the delivery date and were advised one of the items was damaged and needed to be repaired before delivery. We told them we did not want a damaged item. We were told the item was special ordered and we could not return it. We received the item after it was repaired and it was still damaged. We had to call a repair person to come to our home. The repairman was very nice and helpful. One of us had to wait around the house for the repairman to arrive and assess the problem. We had to wait a second time, weeks later for the repairman to return to fix the item (again) that was allegedly repaired at the warehouse.

We are very happy with the recliner but are still waiting for the material we were promised so that I could make arm covers and a back cover. Was told that it would take a couple of weeks and I think it has been close to 2 months. That we're not too happy about. Called and was told that it should be in at the beginning of March and is now the 19th and haven't hear back.

I bought some furniture three years ago from La-Z-Boy and then recently, a sofa because I'm changing a room from an office into a den. Their sales reps have been very good. I've also worked with two designers and both of them have been wonderful. One designer, Taylor, has been really easy to work with. So far, everything's gone really well. I just got a call that the couch is in and the upholsterer has the material that I ordered. I made good sales more with her. Then the last time, I dealt with a different designer, Sarah. I'm still in the process of doing some work on the room and I haven't scheduled delivery yet.

I am very happy with my experience at La-Z-Boy. The sales staff was very instrumental in helping us find the right chair for our needs. The delivery team was very professional and very careful of our home. Great buying & delivery experience. I have recommended La-Z-Boy to all my friends and family.

I needed a 'sitting upright' lounge chair due to a painful injury and I needed it right away. I visited our local La-Z-Boy dealer in Caribou, Maine, and not only did they have exactly what I wanted, it was on sale!!! Very, very pleased with the chair, and the options available from Caribou, Maine. Thank you!

We were excited to work with a designer in the Alpharetta, GA store to decorate a new keeping room. We were so happy with the assistance. We spent $12000 in total on furniture, Total Care Stain Protection ($1450), and a rug. After a long wait for the furniture it arrived with a stain on the sofa cushion. Following the instructions for the stain protection it remained stained. A warranty rep would have to come out. How disappointing that the expensive protection could not protect it from delivery. To make things worse the rug had been folded creating 4 creases all the way across so that it would not sit flat after the 3 days recommended. No problem, I will return it. I called 3 times to the store and emailed pictures including a cut or bald spot and was told again service would come and look at it.

Alexis ** did a beautiful room design for us and it turned out perfectly. It fit in perfectly with our home layout and she deserves a raise for the great work she does at La-Z-Boy at the Myrtle Beach location. The management at the store was very supportive and we really appreciated the discounts we were given on our purchase. Overall, we are very pleased with our purchase. There are still some outstanding repairs that need to be done to our couch and chairs but a claim has been made to the customer care center and we are awaiting a date for the scheduled repairs.

We were moving and got furniture for our new home from La-Z-Boy. I got two couches, one oversized chair sofa, one sleep sofa, one oversized chair that made a bed, recliner sofa, another chair, two end tables, and a table. The interaction I had with their sales reps previous to this was not good and at that time, I said I'd never buy it again. But this time, I worked with lovely people. Everyone, from the designer to the sales rep and the store manager, was awesome. My interaction with them was really enjoyable and they were responsible for me going overboard and buying a whole houseful. The delivery team was very nice and efficient. They got right into their job and moved on.

The salesperson was great. He showed us all kinds of chairs that we were looking for. I finally found the chair I thought would fit my needs. It was only after I had it in my home for a week that I have discovered it was so uncomfortable that I don't even want to use it. Wish I could have checked it out longer before making that purchase.

I've bought other plain, old recliners from La-Z-Boy before. We couldn't find the chairs anywhere else so we wound up there and this time, we got custom ones. They have a pretty design on the material. I'm very happy with everything the sales rep did. She helped with anything we needed like about the different kinds of thing on the pillows. Also, I got the furniture before the day they said I would get it. Everything's made well and I love the way everybody worked. The cost is not bad with the quality of the chairs and I love them. I couldn't have a happier experience with it all. It's been wonderful with them.

We wanted to purchase a couple of recliners but after looking at the furniture in the Douglasville store we were so impressed we purchased all the furniture in our family room. Amanda and the store manager were a pleasure to work with throughout the sale. After the sale we needed to make a change to a piece of furniture. The store manager made it so easy to return a piece and order the piece my wife wanted. Now that the furniture is in our house it is impossible to not see the quality and attention to detail. This is very well-made furniture.

This has been the worst nightmare ever with furniture in our 49 years of marriage. We have been dealing with the Montgomery store since Sept. 2016 to no avail. Even the Better Business Bureau could not budge them from insisting, that all our issues are normal. We have noises, creaks, squeaks in the recliners and thousands of fuzzballs on the loveseat. Customer service has been deplorable. Will have to look for legal advice now. This furniture was over $3,000.00 and looks and acts like dime store furniture that costs about $700.00 at most. Tried to upload video and it would not accept video. Photos obviously do not show the awful noises.

The first purchase I had from La-Z-Boy was very good. I've had the chair for years and loved it, but the fabric started to tear away. I recently had a heart attack and my legs were somehow affected. They were very weak so I couldn't get out of the chair. So we went to La-Z-Boy because I had a good experience with them and they directed me to this lift chair. It sounded really good because it took me up off my feet, but I didn't get enough time to sit on it and test all the positions because since I've had it in my home, I can't get comfortable in it and nowhere near the comfort that I had with the other chair. It puts me up on my feet, but that's all it does. I have spent $2600 on it but I don't want it anymore and I don't know what to do about it.

I purchased a La-Z-Boy recliner with power everything. I noticed it making noises. When inspected a brace came loose. I fixed it myself but was disappointed at the poor looking construction. Now a month later the reclining mechanism started jamming not allowing the back to fully come back up. After inspection and finding a broken weld and the rest of the mechanism bent. I contacted LazBoy to be told 3 weeks for a third party repairman to come and I needed to PREPAY $106.00 plus tax for 1 hour of mechanic time as the service company does not charge or collect payment. Also this is an inspection. They do not bring a new mechanism even though I said the welds were broken and it was bent. I can only imagine the labor on the second trip.

First, let me say, I am happy with my furniture. However, the experience and customer service here leaves a lot to be desired. I had purchased from the La-Z-Boy in Nashua, NH previously and been extremely pleased. The salesperson I dealt with in Ft. Myers was fine and very helpful. The decorator could not be bothered with me at all. Seemed like I was putting her out if I asked a question. However, the real problem came when I went in to schedule delivery. When I did the order I discussed with the salesperson that it would work because I was spending so much money and could finance over 3 years with no interest. She even figured out the payment. When I went in to schedule delivery I saw on the paperwork that it was listed as 1 year with no interest. The salesperson and I discussed this and she agreed to speak with the store manager (this was a new one from when I placed the order).

The store was fabulous, the employees were great. We purchased a sofa, double love seat, and recliner in January of 2015. We also purchased the 5-year warranty/protection plan they have through Montage. This is where we made the mistake. We were told it covered wear and tear up to 5-years, that essentially, you can get your pieces replaced if something happens.

Had a very bad experience. In 2014 purchased furniture from La-Z Boy, Vernon Hills, IL. That included a bedroom set, living room couches, side tables, bar, mirror, etc... Everyone was super nice at the store while shopping for furniture. Once the furniture was paid, everything changed, their attitude, their fantastic customer service.

Have not even received furniture yet. Called to pay off balance with Rebecca at Short Pump Store in Richmond Va, and scheduled delivery for today. Get a call from someone asking me if I would like to schedule my furniture delivery, (I'm home waiting for it). Company keeps really good notes on all conversations up until now then Rebecca denies dealing with me and making the delivery appt. Manager says there is no track of who took my money or who made the mistake, how convenient. Buy furniture from a store that does not charge a delivery fee, will let you pick it up and a store that will take responsibility for their employees. Will never buy furniture here again, and I haven't even received it. Scheduled delivery for Saturday so I don't have to miss another day of work.

We had purchased recliners twice before with La-Z-Boy. Recently, we purchased a couch and it's wonderful and comfortable. We love it. We worked with two sales reps initially and then we worked with one of the designers. And all three were great. The delivery team was also early. I've recommended the La-Z-Boy store to at least two other families that are looking for a new couch.

After I ordered my chair online, I got an email congratulating me on my choice. It showed my order number and the amount of the purchase and gave a phone number to call about any issues. But there wasn't a word about delivery, which was not covered in the online transaction. So I called the number to inquire about delivery. The person I talked to said they had no record of my purchase. I told her they had just sent me an email with the order number in it. Still she couldn't find any record of it. I said I had ordered it online and that my account had been debited for the purchase. She replied that she was at a La-Z-Boy showroom in a nearby suburb and didn't have information about the online accounts. "But you sent me an email about it," I said... And it went on that way. Though she was polite, she was obviously dealing with a system that was either poorly designed or simply not working. She had me call the warehouse to arrange delivery.

We decided that it was time to grow up our basement. We have our big wreck room and we had three couches that were a set, and we decided to go with a sectional and a chair. We've used La-Z-Boy a lot and we tried to have the designer assistance for the room. We've used it before when we did our family room and our living room upstairs. They helped us pick out our kitchen table set, which La-Z-Boy doesn't carry in the store, but was one of their brands. Having the designers in the store is a huge plus for me to keep using La-Z-Boy. There's an expense to them, but they have made me buy a lot more than I ever would have. Everything from lamps, decor, and our kitchen table and chairs which were not even in the store. I would normally not have done it and it was the designer who made me comfortable doing it. Unfortunately, the designer I like left and the new ones haven't been as good at my store in the DC, Baltimore area.

We bought two wall recliners on 3/2/17. The problem we have is the recliners are light and when we sit in recliners they slide back 3 or 4 inches. Also my wife has a problem pulling back the handle to recline. This is the third set of recliners that we have had and never had this problem.

We had a La-Z-Boy sectional for 20 years but it was getting worn out so we decided to get a new sectional and a recliner from them. Their reps were very helpful. I liked how they put the details on the computer and figured out the size we needed. We were way off on the size and she showed us that what we wanted wouldn’t fit in there. So, it was really helpful. Our delivery experience with them was fine, too. But I would suggest that they try out the furniture first before they leave because we are having a problem right now. It won’t recline. They came out once to try to fix it, but it still doesn’t work. So, they’re coming out again. I hope that we can get that fixed because I’m worried about it. But, the material is great, wherein we can just wipe it up and I love it. Overall, they are a really a good company.

We've bought a La-Z-Boy recliner and another sofa couple of years ago. Recently, we remodeled one of our rooms and we needed a new sectional. We went shopping at Columbia and the sales person helped us figure out what we needed as far as their configuration for our room. The delivery guys were really good, too. One of their reclining sections wouldn't recline and they were able to get it to work but it took a lot of tries. They did not give up and worked at it for 45 minutes. In addition, the furniture looked too big and I was thinking how they're going to fit that in the room but I was amazed that they were able to get it into the room without hitting anything. Everybody was friendly and professional from start to finish.

Bought leather sofas, hoping that they'd be durable enough to last for at least 10 yrs. Alas, they are tearing at the seams. One is only 3 yrs. old, the other, 4. I've experienced several issues with one sofa in particular, & they've been resolved; not easily, but they were resolved. Since this is the same sofa that I've had issues with, I contacted customer service, but since I'm now out of warranty, they won't do anything to resolve our latest issues. I would've expected a $2,000.00 leather sofa to last well beyond 3 yrs.

We bought a La-Z-Boy sofa set with recliners 2 years ago because we were impressed with their reputation. Our sofa set consists of two recliners. One with a parachute handle (in the middle of set) and the other with a handle (end of set). The parachute handle has broke 3 times in two years. This is obviously a design flaw. From the broken handle, the metal from the handle has scratched our sofa on both sides (middle seat). The first time this happened was within the first year of owning the set, so La-Z-Boy fixed the handle within 2-3 weeks. The second time was after our first year warranty with La-Z-Boy, but luckily we bought the extended warranty which unfortunately goes through a second company called Zucora. Upon phoning Zucora, they were able to send a technician out in 4-5 weeks!! Yes, that long!! That technician arrived and was able to fix the recliner in about 10 minutes, new handle.

I was given a full credit exchange refund. We purchased a different item and are now completely satisfied.

My furniture was old and young kids jumped too much on it. So when Mindy, a sales rep from La-Z-Boy, showed us different models which my husband tested out, we decided to get a loveseat. Mindy gave me many fabric options to customize it. Everyone was extremely nice. In fact, when we purchased the loveseat before President's Day, then when the President's Day Sale rolled around and we saw that the loveseat's price was reduced further, I figured I was going to have to go to the store and wait a couple of hours. But, I was able to do it right there on the phone and they were really good about that. They walked us through the sale and was able to refund money on our credit card, which was absolutely fantastic.

I love shopping at the CrossIron Mills store - Sheila is so helpful and leaves us to browse with no pressure to buy. The quality is outstanding. I always see things I want or need when I shop there - but also too much temptation - Now I have my sister hooked on La-Z-Boy and she has purchased several items also.

I had major issues with the delivery service that La-Z-Boy used. They were supposed to come between 3:00 and 5:00, which is after work. They called me to tell me they were coming early at noon. I was at work, so I didn't get the call. My father, who has mild Alzheimer's, was home. He knows he's not allowed to sign anything. The person showed up at my house, and my dad didn't want to sign it, because he didn't know what couch it was supposed to be but they told my dad that they'd have to charge me a restocking fee and a lot of other stuff if he wouldn't sign it. He felt extremely uncomfortable but signed it.

We ordered a recliner, 3-seat sofa, and coffee table from La-Z-Boy after trying many different models. We were very happy with the entire experience, including when we had to refuse to accept the coffee table the first time because it was damaged. Two to three months later, my recliner (not La-Z-Boy brand) broke & I went back to La-Z-Boy to buy a recliner, ordering the same material to match what we had recently received. Although my chair is quite comfortable & I am very happy with the quality of it, the material color does not match the recliner & sofa we ordered just 2-3 months earlier. The pattern is the same but my recliner is much more red whereas the other recliner & sofa are more brown.

Overall, our experience with La-Z-Boy was very good. The furniture we had doesn't have anything wrong with it but it was just too deep for my wife and it was bothering her back so we decided to get all new furniture. There’s no use buying one piece of furniture and then to be always buying one piece, so we bought everything new and got it over with. We purchased power recliners from La-Z-Boy, and their sales representatives were very helpful. The quality of the furniture seems very good. It has helped make my wife's back a lot better.

I've had a couple of chairs from La-Z-Boy throughout the years. My other chair was getting worn out so I purchased a new one. We went to the store, I sat on the chairs, and my wife did all the talking to the salespeople. The man who delivered the chair was good and did an excellent job. The chair does everything and even vibrates. It seems like it's really good and it's not gonna wear out. It has a pretty good material. It was a good sale and I would recommend it.

A couple months ago, I bought a La-Z-Boy rocker recliner and I also bought one in 2009. I traveled for my work so I was barely home, and I had not replaced anything in a long time except for the one I bought in 2009. I'm retired now and wanted my La-Z-Boy furniture. I absolutely love my new rocker recliner. I even got it on sale, which was the best thing compared to what I paid in 2009. I'm amazed that they weren't more than they were. I was very pleased with the price of them still.

By far the worst repair and customer support I have ever received. My chair broke over 2 months ago and has yet to be fixed because the process is so long and drawn out. I have already blasted this on social media and after chronicling the issue to your support team, I received a stock email telling me how La-Z-Boy has the best products and warranties in the business and that my issue would be monitored. Thanks for the inferior piece of furniture that I now don't get to use while I wait on your abysmal in home service. I'll never buy a La-Z-Boy product again, and if I can help it, no one I know will either.

I am EXTREMELY happy with my sectional couch I purchased. The quality is perfect. Love the color of the material. I highly recommend La-Z-Boy for your next purchase. The sales people are wonderful and listen to what your needs are. Very kind and helpful. The store is very clean and you can move around easily to find exactly what you are looking for. Many choices to choose from and try out.

We purchased two loveseats and two recliners last year and have had nothing but trouble with the power loveseats. They are in a different fabric than the chairs and the fabric is not holding up. It is pilling and the dark brown areas running through the fabric is snagging and fraying. We have always bought La-Z-Boy but we are extremely disappointed in the performance of these loveseats. The furniture company is resolving the mechanical issues but they are not addressing the issue of the fabric. We purchased it from Moore Home Furniture: (509) 754-3231. The store is located in Ephrata, Washington.

It was time to replace the chairs we had. We really had no idea what we were looking for, but the sales rep from La-Z-Boy was very helpful. We also got a bedroom suite there. They could probably do a lot better with that if they had some items on display. But other than that, it was a good experience.

We had a great experience with La-Z-Boy and their sales representative was very helpful. Everybody in the store whom we asked, especially if our salesperson wasn't there, was really helpful. We purchased with them before and I love the comfort of the couches but then I wanted to go to power. We just got the furniture last Friday and the quality of the furniture so far is great.

Purchased power loveseat recliner with delivery 8/15. Recent issue with mechanism to close both sides of seat. Repairman immediately saw problem preventing closure was the microfoam padding on both chairs was slipping down and blocking the mechanism to close foot rest. I am astounded! I have purchased many furniture pieces in our lifetime, including a power loveseat recliner from another manufacturer 10 yeas ago that my son is still using without any problems ever! When we purchased from this company we expected a quality piece that would last forever in our retirement home.

I purchased a sofa recliner and a rocker recliner on Jan 31, 2107. 2 days after the delivery the sofa recliner broke. It took three weeks for a service tech to come out to my house Feb 28th between 130 and 3 pm. (He showed up at 730pm.) Now it's been over a week that I was supposed to receive an email on the information for the repair. Jamey ** (La-Z-Boy) tech said the sofa was damaged during shipment and it required several parts to be replaced. About 2 hours of work. I called La-Z-Boy customer service on Mar 1st and talked to Amber who said I'll get an email. Now Mar 7th I called again to customer service and talked to Morgan who promised I would get an email with the details of the repair. What is most concerning is the order for parts has not even been placed with the factory yet?

I have had this recliner for 18 months from La-Z-Boy and it has broken 3 times. I bought it because my parents had 2 of them while I was growing up and they were the best. I am 38 and bought a brand new one in a La-Z-Boy store in Houston. The first time it broke was the corner joint holding the base which came off and broke the base. Then about 6 months later the back "wing" separated from the chair. When I took it in for the second time I talked to an old time who has been working for La-Z-Boy now for 30 years. He said they stopped using screws and switched to thin nails. He stated that is why they fall apart. NOW my 1 year warranty is up and my armrest cushion has somehow detached from the frame under the fabric. Since it is "not under warranty" after 18 months it has to be reupholstered at the arm. Never thought I would have this problem with La-Z-Boy.

I’m a long-time customer of La-Z-Boy and my experience has always been excellent. The last time I shopped there, I used one of the designers that put a lot of stuff together for my living room. The combination of quality and price is not A-plus but the quality's excellent and when I'd compare what I get for the money that I spend, compared to going "cheap", I get what I pay for. It's above-medium product with the quality and the service but the knowledge of the sales people is remarkable. Overall, La-Z-Boy runs a good ship.

When I was looking at the La-Z-Boy store, I was so undecided. I'm spending good money and I wanna make sure it's something that I don't regret and something I enjoy on a daily basis that's why I'm being cautious. It's been 30 years since I had ordered furniture personally and decorated. So it's gonna be here for a long time. The saleslady on the floor, Erica, has been a sweetheart. She’s been more than over the top helping me. She has been working with me and was very patient. I like her suggestions and she has very good ideas. Everybody in the store has been super friendly and it's a very pleasant place to go. I haven't found a sour face or a personality that wasn't outgoing. I'm shopping at the one in Canton and everything there is perfect. I'm the one that's been the pain in the butt but they've been very cooperative and helpful.

I've purchased some tables from La-Z-Boy. They said it would come from the warehouse in Ontario. We could either pick it up there or they would deliver for $100. I thought that was ridiculous. If anything, we could pick it up from the store where we purchased it. But I had it delivered. When they brought it in, the glass on one of the tables had three totally long scratches etched into it. And the table had a part that had gotten a stain to it. The other table had nicks and looked dirty. It looked like they've been sitting in the warehouse for a long time. That was weird because it took them three weeks to get here, which was strange.

We bought our recliners last year and they are really holding up well. Nothing has broken since we got them. The coverings still look new. They are so comfortable that we enjoy every moment we spend in them!

We had ordered our James recliner sofa in November. It came to us damaged. We contacted La-Z-Boy and they sent someone out to look at our sofa. We received a call saying that rather than repair the original, we were to contact our store and reorder. This whole process went so smoothly. It was worth the 6 week wait and we are enjoying our sofa. We went with La-Z-Boy because of their customer care. We are happy customers. :)

On 1-21-17 I purchased a reclining loveseat and power recliner from the store in Irondale, Alabama. My 1st complaint is that I was charged $69.97 on the chair and $89.97 on the loveseat, charges that I did not understand. It was necessary to call the store numerous times before I reached the salesperson, who by the way was the store manager. He said that he had covered these charges, he did not, and there were for the treatment on each piece. Your advertisement does not say that this is an extra charge but since I had signed the agreement I let this stand. Since I had ordered the loveseat in a different color it was necessary to wait several weeks for delivery. The items were delivered on Saturday March 4. The delivery person said that he had forgotten the electric cord for the chair but he would bring it out that afternoon. We were gone for about 5 hours and when I returned no cord in the place. I told him to leave it.

I furnished my entire new home last year, Sept 2016, and spent more than 14,000 dollars in your store and I had a problem with 1 leg on my recliner and I showed it to the delivery men when I received the order but over time I keep looking at the leg and wondering if it will break one day and when I called a few month ago they wanted to charge me to come look at it. I feel after spending so much they would stop by and check it out to calm me but they wouldn't so I'm not happy.

My mother was moving to a new house and she had 50-year old furniture. I finally talked to her to get something new and La-Z-Boy is right beside the store we come to every week and we saw it, so we went in. The girl we dealt with was awesome. We're so happy with the furniture. Awesome quality.

I had the best experience with my purchase of La-Z-Boy... 1 sofa & footstool, 2 recliner chairs, all due to the store manager. He really was willing to work with both myself & husband. He really went above & beyond to be certain that we would be happy with our purchase. So, kudos to your Niles, Ohio store Manager.

Bob from the Manchester, CT store was beyond great. He helped with the order and letting us put it all on the card without a deposit. This was a big help and we are very pleased with the product. Due to his customer service my wife and I will only buy from them from this point on.

We just bought a new place. So, we were filling it in. La-Z-Boy's sales rep took his time and explained what we were getting. Sometimes the pieces are actually on the other side, but we stepped through that. Apparently, some of the pieces were available and one of the features was not. So, he fully informed us as to how long the wait might be. He discussed the different types of treatment that they could give to the sofa to prevent damage, which we took advantage of because we have a dog. Everything came in a little earlier than planned and we're happy. It was delivered a week ahead of schedule, and we thought the pricing was good for the quality. Their delivery crew were very good. They set everything up, put it exactly where we wanted it and connected everything. So far, we like our sectional very, very, very much. The quality is great and it fits perfectly where we wanted it. The delivery went very smoothly and customer service was great.

We bought this large mans recliner in May, 2014. After 2 years the foot rest came off on one side. I rigged it with zip tie and it is a minor issue to me. Today, the support for the rocker arm came un-glued so now it reclines fully every time anyone sits in it. Both problems stem from the fact that the 'wood' used is particle board (not sure that's the right name but it's made of shards of wood glued & pressed together) so the glued pegs in both issues released, carrying pieces of the particle board with them.

My husband and I worked with La-Z-Boy designer Kathryn ** and we're thrilled with the results! We wanted an open, contemporary look in our new condo, with seating for six, and colorful fabrics. Kathryn accomplished everything we wanted and more! Kathryn thought of everything from floor plan, furniture placement, lighting, and even a pad for the area rug. It was amazing to see the look on a design board, just like on HGTV! We love the style of the pieces and the fabrics are beautiful! It was wonderful to be able to find a complete look in one store, see the pieces we were ordering, and be able to sit on them. We are now enjoying entertaining and have been recommending La-Z-Boy to everyone.

My experience with La-Z-Boy was totally positive. They had a great selection, helpful and friendly sales associates, and even had a design expert come to the house to help me choose my furniture. The delivery people were careful with my new furniture and my house. I would definitely go back when I need furniture.

I love my couch & am very happy with the quality. There was one edge that was not straight. I reported the issue and a replacement piece was ordered. It was mailed directly to me with no instructions on what I should do. I figured someone would call. Eventually I called the store & someone came out & said that piece would have the same problem. I now have both pieces in my closet. Basically, you need more follow up.

We were looking for a La-Z-Boy branch for a year, and when I walked in, I ended up meeting a woman who I had their children in school. She was wonderful, and the more she showed us around, we found a loveseat and a chair that we like. So we ended up that day purchasing them. We were very pleased and loved going into the store. The delivery crew knew how to have the door held open and they brought the furniture in. They showed us how we had it with the corners, and if we wanted to move them, how we could take them all apart. They were great. The only thing I had trouble with was doing the survey online. There was something wrong with the website at the time, and I never finished the survey.

We like the fabric of the loveseat and recliner that we recently bought from La-Z-Boy. We needed something comfortable that's why we've bought new furniture. I've had La-Z-Boy years ago and I would recommend them.

We've been a customer of La-Z-Boy for 20 years, and we recently decided to purchase new furniture. We knew what we wanted, so it was pain-free. The quality of the furniture we received was really good. We had a problem with one of our couches, and service came out and fixed it. Overall, our experience has been really good.

Let me begin by saying that the representative that came to repair my furniture (more than once) is OUTSTANDING. A chair that I purchased in October was defective in two places. First came fabric, but it wasn't a problem with the fabric or stapling, it is an issue with the padding. The arms of the chair are curved. One side of the pad is curved (which makes sense so there is a tight fit with the fabric, but, the other arm is squared, causing a big ripple and large space. The replacement pad is squared on both side. So far, the fabric has been taken off twice and neither of the defects are repaired.

I love my new loveseat! Deb, my salesperson, was enormously helpful in bringing me right to what I said I was looking for. It was a promotion - 36 months interest-free and La-Z-Boy paid the sales tax! I got to choose the fabric I wanted. Deb told me it'd take 4-8 weeks to be delivered; I got it in 4 weeks! The delivery people were early on delivery day, and quickly and efficiently placed the loveseat in my home. A week or so later, Deb called me to make sure I was satisfied and happy with my purchase. You know what I told her - the entire experience was outstanding!!! Thank you!

The electric recline mechanism on one side of the sofa did not work. The technician came and had the problem solved in record time. I was very pleased with his courtesy and professionalism. Unfortunately I did not get his name. Perhaps your records will indicate that and thank him again.

We paid a lot of money for 2 recliners. There is a heavy chemical odor and when I'm on the recliner or in the room for an extended period of time, my eyes burn and I get a headache. The same happens for my boyfriend. We keep calling La-Z-Boy - both Long Island customer service and the original store but they tell us to wait a month. It's been a week and, although the smell has dissipated some, it hasn't gone away, and my headaches and eye burning have continued.

We had La-Z-Boy's recliner and power sofa for two months but we're not very happy with them right now. We can't use the furniture as we hopefully intended to use it. We had the memory foam put in the recliner and when you came down from after being reclined, it would always get hung up on the material. So, we had a technician look at it and right away, he knew what the problem was. He said that they had the same problem before and he ended up fixing it. They also sent in a new bottom piece for it and he had to change that out.

We had two others from La-Z-Boy before then it was time for new furniture and we bought a power recliner from them. The sales representatives and the delivery team were very good. The cost is a little high, though. Then the material has a really strong smell. For a number of weeks, we had to have the window open all the time. It's like the chemical and it's bad.

From sale to delivery and setup everything was great. Sales staff was patient and answered all our questions. Delivery people showed me how to use everything. We have 2 non-La-Z-Boy recliners and this one is much more comfortable. Guests who used the sleep sofa (blow up mattress) have told us it is the most comfortable they ever slept on.

We loved the help we got picking out our couch & 2 recliner gliders for our living room at our new house & we was able to see how it would look before we even bought it on a computer by putting in our room's dimensions & features like window size with a fireplace! We also had great delivery follow up.

I had La-Z-Boy a long time ago, and recently purchased a lift chair when they were on sale. The quality of this furniture is fantastic. The sales representative that I dealt with in Rancho Cucamonga was a wonderful woman. She was very personable and informative. The delivery crew was great. They brought it in, put it together, and showed us all about the furniture. It was a very good experience.

We purchased this Easy Power Lazy Time sofa to replace a huge overstuffed one that was 16 years old. We like the color, cloth and power recliner mechanisms. We were treated well by the sales associate who didn't try to sell us something other than what we came in for, a modern sofa that was on sale that is very comfortable and good looking.

We purchased 2 electric recliners in August of 2016. Since then we have had a repairman out once to read the chairs and are about ready to have them come out a second time. The padding is not sufficient and both my wife and myself feel that these chairs should be more comfortable. The service is good although it took forever the first time to have the padding delivered. Luckily we have quite a bit left over and it should not have to be ordered for the second try.

Francisco and Alfredo delivered our chairs promptly as scheduled, protected our floors with shoe covers and put the backs on the bases. They placed them where we wanted. Before they left they asked us to sit in them. A clicking sound was in one. Francisco got tools, adjusted that base and did the same to the other to be sure it would not cause us problems. Excellent customer service!

Customer service is TERRIBLE. PLEASE review my account. I cannot get my couch fixed. They now want to charge me for fixing it. That is not fair. I will be glad to change my review to 5 stars if only my couch gets fixed as promised to me many times.

I bought a La-Z-Boy power recliner at Robinson Mall about four-ish years ago, with everything but heat and massage, and opted for custom fabric. I bought the idea that it would last a long time, and hated that blah earth tones that were stock. The "special" fabric was ruined within three months. The footrest was covered in pills, like those tick infested rescue dogs you see on Youtube. The top threads separated from the underlying ones on the arm rests, seat, back cushion and everything frayed along all the edges.

I went to La-Z-Boy and asked for the smallest chair and they showed me one that felt good to my back. So after a couple of days thinking about it, I went ahead and ordered them. Everybody was very nice and helpful to me. My new furniture's fine and it's just what I wanted.

Twenty years ago, I bought a La-Z-Boy couch and seven years ago, I also bought my living room set from there. Then, recently, I got a Power Recliner because I just had a complete knee replacement surgery. I had an old recliner and there's nothing wrong with it but my sister has a La-Z-Boy with remote control and after staying at her place for two weekends, I had to buy myself one. The sales lady was wonderful. I was there with my sisters for almost two hours because I'm tall and I wanted to make sure my head gets in a certain way on the chair and my feet don't hang out over so bad. They've got multiple chairs in different sizes and things. Also, the staff doesn't bother you, they show what you're looking for and you go look at them. They're most helpful and friendly.

I have to say I have never been so disappointed in a product as I am now. Your product is breaking down a year later. I spent 450 dollars your desk chair and already I am experiencing leather cracking and flaking? Is this real leather or just a company **. I really expected more from your company. Guess I will shop elsewhere and refer elsewhere.

We chose La-Z-Boy because of its reputation for quality; however, we became quickly dissatisfied. First, we were told that our furniture would arrive within 4-8 weeks after ordering. This was expected, which was why we purchased our furniture in October, allowing plenty of time for delivery before Christmas. The delivery of our furniture was unapologetically delayed until well into the new year. When the delivery was finally made, the delivery men did not remove their shoes and traipsed mud and gunk all through my house leaving a tremendous mess. It is now March, we have had the furniture for less than 2 months and the springs on our love seat are already starting to creak and groan. I really enjoy the look of our furniture; however, dealing with the company has been an absolute nightmare and I am shocked to find that it is falling apart already.

2 beige leather recliners purchased last year. Salesman greeted me and asked what I was looking for. He lead me to the leather recliners where I picked out one, went home to get my wife and returned to purchase one for each of us. No drama, just did it!! Great experience and will repeat again when we need another pair!!

We purchased our Swivel Recliner from La-Z-Boy. The shopping experience was great. The salesperson helped us find the perfect fit and colors. Best purchase yet! We love our La-Z-Boy!

My husband bought a lift chair from La-Z-Boy as a gift for me and told me it was the most expensive chair he has ever bought. He and my daughter picked out exactly what I would have picked out. They had different colors, but my husband chose the light beige because I have beige furniture in my living room. So, it was like it was made for the room. It's also the electric one where I can adjust the back and the feet. I like the lifting feature and the adjustment of the feet because it’s one of the few chairs where legs come up higher than just level. And I like it because I have trouble with swelling in my ankles and I get some relief with it. I sit on it all the time and we're really pleased with its quality. It’s very good and I love it.

I have been very disappointed with the sectional. The sectional is only a year old, it is my husband and myself, the top portion of the sectional I have already had to have replace. It started ripping at the seam. Recently the manual recliner broke, I went to put the sectional up and the spring went flying. I sent a message to La-Z-Boy from the website. They told me I need to talk to someone else, and the furniture is not returnable. THIS IS DISHEARTENING. LA-Z-BOY ALWAYS STATES THEY STAND BEHIND THEIR FURNITURE. VERY UNHAPPY WITH SERVICE.

I've had La-Z-Boy furniture in my home for 20 years. The mechanism underneath my old La-Z-Boy broke and it couldn't be repaired. We went back to the store and I was approached by the manager who offered to help. I explained what I wanted and my wife showed him a picture of my old recliner because I was very happy with it. He identified it immediately, took me to it, showed me all the options, and I purchased it. My last recliner was quite old and they don't make it anymore, but they have a similar one and it was very close. The cost in relation to the quality was very reasonable. Moreover, the delivery team was excellent. They were on time, very polite, and very helpful.

We were once looking at a couch and noticed that it was on clearance. A La-Z-Boy salesperson then randomly walked up and answered our questions like how we weren't able to change the fabric. There was also another couch that was similar to it across the way. The salesperson explained all the benefits of the different couches and was very helpful. In the end, we made our first La-Z-Boy purchase and those who delivered the couch put down blankets to protect it from damage when they moved everything in. They also explained how they put it together in case we needed to take it apart and move it. They were very nice and helpful. Overall, it was a satisfying experience and the staff of La-Z-Boy have been informative of their products. Also, the furniture is very comfortable and almost like a memory foam.

This was our second purchase over the past many years. This time we bought a chair for each of us. The salesman helped us "build" a chair that would work for each of us from the size and style of the chair through add ons and upholstery. We left the store to continue to look but returned in less than 30 minutes to place the order. Delivery was timely. We have enjoyed the chairs for three months so far and are totally satisfied and comfortable. When these wear out, we will replace again.

I visited the gallery on 14th St. a few times before buying my furniture. Each time, the staff was great to me as I deliberated and went through fabric swatches over and over. Duquan (my apologies if I mess up the spelling of his name) was there most of the times I came and helped a ton. He was the best. My furniture is wonderful and I'm overall really pleased with the experience.

The reclining sofa is too narrow for an adult to lie comfortably and does not allow arms/elbows room. The reclining chair's cushion seat is at an angle that causes discomfort to a small person's lower back. It was chosen because it fit a shorter person; however something feels wrong and causes pain to the spine. Please note that you sent a representative to my home on February 10 but to date I have not received a report or any comment. Please contact me a.s.a.p. as I was advised that the cushion warranty was almost expired. I am deeply disappointed that you are not honoring your lifetime warranty claim and want La-Z-Boy to keep their promise to a faithful customer without charging any fees.

Staff Very Helpful, but not pushy. Was able to walk around and look, then got help choosing right furniture. Then got great price as well, With Great discounts! Even after sale got a discount! Awesome service and good quality product!

Our experience with La-Z-Boy has been very good. The sales rep, as well as the delivery people, were excellent. We're enjoying our new piece of furniture. It was on sale and was a very good deal.

The old sofa we had fell apart and we thought we might as well get something that was better and would hold up longer. We went with La-Z-Boy and the sales reps were friendly and as far as I'm told, the delivery guys were good, too. We like the quality of the furniture so far and have been satisfied with La-Z-Boy.

I moved into a new house so I decided to purchase new furniture from La-Z-Boy. I had a sales rep talk to me one day when I came in. One of their stores happens to be near my office so I set up a time for a designer to come up to our house to measure and we met the designer at the store close to our house and presented some options. And we went forward with the sectional and a couple of other pieces. However, the power station of the sectional was not working. Other than that, it's a good stuff and I would recommend them.

I think our sales man was Josh. A young student part timer. He was polite, with an easy personality, not pushy. Knew his inventory. Was very helpful. We have been La-Z-Boy customers for a long time so it was not a difficult sale for him, but he did a fine job, and I want to acknowledge that. Delivery went fine. Delivery guys very personable and efficient. Great experience!

This order was placed 12/20/16 according to the cart date. Today I learned that it would not be complete until the middle of March. I was told that it would be ready the end of February. Very unreliable. Almost 3 months to get a 4 piece sectional. It feels like my order is not significant enough for La-Z-Boy to bother putting together in a timely fashion.

Overall, our experience when purchasing our new recliner was wonderful. Pete was attentive and very helpful. And, the delivery team was wonderful, too. However, after we had the chair in our home, we had some concerns about whether it was a good fit for us, in terms of our ability to get in and out of the chair (one of us has hip and leg issues). We called Pete and asked if it was possible to return the chair. Because it was a special order, he didn't think it was possible, but he said he would check with his manager and get back to us. That was over a week ago and he has not yet called us to let us know the manager's response. It very well may be that it is not possible to return the chair, but a phone call verifying that outcome would have been good. In that respect, the customer service was not responsive.

The experience overall was excellent, but there were some issues. The sample fabric did not arrive when expected. When I called to find out the status of the fabric sample order and the furniture order, they could not find my order and my credit card had already been charged. When I traveled back to the store, I found they had put my middle name in as my last name and misspelled that. It took another call after that to get the fabric samples delivered.

My experience with La-Z-Boy hadn’t been too good. At first, we had bought cheaper units and the cushions went out real fast. We decided to go to a better brand and everybody's been telling us to buy La-Z-Boy, so that’s what we did. Their sales rep was really helpful in picking out fabrics, but the picture that she showed me did not depict what we actually wound up with. The drink holder was much shorter than the rest of the couch, so the backs are not even. There was a metal handle sticking out on the little cabinet that was on the bottom of the beverage holders which I had to take off because it can cut legs on them when trying to get up or down. We tried taking the beverage holders out, but it makes the unit too short for the room. It’s terrible. We ordered the memory foam on the whole thing and the cushion’s about three quarters an inch lower than the rest of the couch.

I just had shoulder surgery and I knew I was gonna have to sleep on it for three months. So, I picked the higher priced recliner that felt really comfortable when you laid back into it and the sales lady was a good salesperson to make sure that I was getting what I thought I wanted. But when I got this one, it didn't have that same feeling or the comfort. I'm in the middle of trying to get them to look at what I received versus what I got at the store. I'm not really satisfied with the fact that when I got the La-Z-Boy recliner, it's a loveseat. I went the next day and looked and sat at it again and it is not still the same. Also, it wasn't as cushiony and as foamy-feeling when you sat down on it as the one in the store.

I entered the La-Z-Boy showroom and someone greeted me and helped me picked out what I wanted. In fact, they had an example in there. I then purchased some recliners. I have had them for a month now and so far, I like them. The quality and cost were fine.

We bought a 3 piece Manhattan suite in leather from S.C.S. The workmanship is atrocious. One chair is a manual recliner which doesn't work. There are creases where the leather has been folded. The sides of the chair backs are all out of shape. The back of the 2 seater settee has a 3" slope from center to edge on one side. The recliner I use after less than 2 weeks has sagged where my legs have been when sat. We have had this for less than 2 weeks. It looks as though it is at least 5 years old. I am in dispute with S.C.S demanding a full refund. The lack of care and workmanship is absolutely terrible. Do not buy La-Z-Boy.

After a lengthy process, my wife and I found a desk and printer stand/filing cabinet to suit our study. We liked the printer stand so much we purchased a second stand and are using it as an end table/archived filing. There was a minor flaw on the desktop that we discovered upon delivery; however, the sales person and customer service were very helpful and respectful in rectifying the situation. Very pleased with the furniture. We highly recommend this store.

Clayton Lift Chair - the lift chair has worked well and reliably for six years, almost seven. However, the cabled remote switch failed in the up position, making the chair unusable. I've tried to get hold of La-Z-Boy parts with no luck. After being on hold for over 30 minutes a human tells me, "The parts guys go home at 4:30 and they'll call back tomorrow." This is silly. The part should be available online without having to mess around with people that don't seem interested in solving the problem or much less able to solve it.

We bought a complete bedroom set from La-Z-Boy and absolutely love it. Best experience ever, the sales staff were extremely helpful and professional in every aspect of our purchase. Because of our experience at La-Z-Boy Airdrie we also purchased a Curio for our crystal wear. A Truly delightful experience and would recommend this store to all our friends, thank you.

I really like my Ottoman, which is just what I wanted. The material (faux leather?) is not as sturdy as I hoped. Already my dogs scratched the top. But it is a lovely and well-made item; I will just have to put a throw blanket or something over the top.

After waiting a long time to purchase my La-Z-Boy recliner and carefully choosing a fabric in the store to custom cover it, I waited with anticipation only to receive my recliner and have it not be comfortable! The foam in the back and seat of the chair was so firm but after sitting there for a while I had a headache and was so uncomfortable in it. I contacted the company and they sent out a representative who told me there was nothing they could do. It will just take a while to break it in (May I say their representative who came out to my house was rude to me?).

I had the pleasure of working with Lois to furnish our new cottage. They stored our whole order for 5 months while we were waiting for the possession date. They delivered and set up our house and were nothing but excellent to work with. I will always shop at your store.

I was impressed with the fabric selections available. My salesperson was knowledgeable and helpful. I feel your prices are quite high. I picked up my chair myself and wish I had known that the chair was not assembled. I rented a truck and that would not have been necessary if I had realized that I could slide the bottom of the chair into my car and the seatback could be put in behind it. I had called and asked about that and was told that they were not sure. I also think that, at the prices you are asking for your product, delivery should be included.

We paid over $1,200 each for two La-Z-Boy recliners. In less than 2 years the leather is delaminating on both chairs. The store manager says to prevent this we should have vacuumed the chairs every 30 days. Maybe so. No one told us. None of our other leather furniture requires this treatment. They will not honor the 5 year guarantee on the leather even though the chairs are 2 years old. We paid top dollar because we thought we got good quality. Take my advice. Do not buy La-Z-Boy. There is no quality and there is no honor in this company.

I purchased a reclining loveseat for my sister who is an endometrial cancer survivor (eight years now) after her husband passed away. As a result of her treatment she doesn't have much stamina and is a bit unsteady on her feet so she spends much of her time in her small condo. She was thrilled to have a comfortable place to sit while watching TV. She frequently falls asleep in the chair so it isn't being moved up and down frequently.

Everybody was very nice and helpful. I like the furniture and the rug that we worked to pick out together. I'd recommend La-Z-Boy.