La-Z-Boy Furniture Galleries Reviews

I recently purchased a recliner from La-Z-Boy but I've had them in my home for about 30 years now. Their sales reps seemed to be knowledgeable and I had a fine experience with their delivery team, too. The delivery was on time and the quality has been just what I expected. I'm quite satisfied with the recliner. It's comfortable and everything that I wanted. It was a great experience.

I ordered over $15,000 of furniture on August 24th, 2016. I also put a big chunk of money down and was told it would be 5-7 weeks for the furniture to arrive. I had to call to find out status of my furniture and told it was in so we scheduled delivery, set up, and "reveal" for October 27th. Most of the furniture was placed but a couple of pieces were damaged and one was back ordered for a while. They didn't hang any wall pieces because they needed the furniture to center them. I have not heard from anyone at La-Z-Boy since. My calls and emails have gone unanswered. I am very happy with the furniture I have received, but this store doesn't do you any favors by being so inattentive and unresponsive.

The selection and ordering were fine. Low pressure sale and answered all of our questions. Follow up to check on dely was not as good. Rec'd "leave a message" or different number to call. Never knew when dely would occur until just prior. So, I would suggest you clean up your follow up info system.

Purchased a La-Z-Boy "leather" recliner 3 years ago at local furniture store (Eller and Owens). "Leather" on arms and back are peeling/coming off in spots. Have never had a piece of "leather" furniture do this before. This recliner has never been abused or cleaned with anything more than a soft untreated cotton cloth. I am very disappointed in the quality and lack of longevity of this recliner!!! Does La-Z-Boy stand behind its product and this type of defect???

I had a fast and easy experience with La-Z-Boy. The sales rep was very courteous and I had the furniture scheduled for delivery which went okay. The furniture has got fine quality. The guy that had come to repair it was really nice, too.

The furniture in our family room was getting kind of beat up and we decided to get some new stuff. We liked what La-Z-Boy had and we looked there at the store for quite a while. We purchased two chairs, some tables, and a couch from them. The sales rep was very wonderful. We were with her most of the time in the store looking at things and we were treated very well. They were extremely courteous and very helpful. It was a great experience.

I ordered two midtown chairs on 9/17/16. Bill called me on 10/29 that the chairs were in. We picked them up 11/4. They are gorgeous! I received professional service and support from Sammy ** and would certainly recommend Sammy and Lazy Boy. We purchased these chairs in Florence for our lake house in Owenton, Ky. We are pleased with this purchase. We own several Lazy Boy pieces of furniture and will no doubt purchase again in the future.

Though the delivery guys were nice, they refused to take away my old couch due to "stains". On two separate purchases, we were never informed of this policy. Reached out to the local store twice. First time, they never returned my call. 3 days later I talked to someone else on a Thursday. Nothing yet (Sunday). On the second call, she informed me that they do have the discretion of not picking up the couch, but should have offered to take it to the street. Here I sit with a new couch, a new chair and an old sectional. Not the best way to treat a new customer that spent $2K on two pieces of furniture. Needless to say, I'm pissed.

We were treated with exceptional courtesy by all of the sales associates. The manager, Nancee **, took the time to visit our residence and make suggestions regarding which furniture would work best for us. She even helped hang a heavy mirror! A real trooper.

My leather love seat is only 3 years old and it is peeling. I'm literally sweeping up my loveseat daily. I originally purchased my living room set from La-Z-Boy. I was guaranteed that their leather does not peel. Their customer service has been horrible. No return phone calls, emails and they offered me $265 credit. Which is a slap in the face. I purchased La-Z-Boy because I thought that their products the best quality. Apparently this is not the case. Also, their horrible customer service department is just has terrible as their products.

I've had La-Z-Boy in my home for about 20 years and decided we needed to change our furniture a little bit. Their sales rep, Roanne, was wonderful. She did a lot of things and explained a lot of things to us which was really great. The delivery was also wonderful. The fellows were very polite and did a good job. They came on time, did what they needed to do, and answered our questions. We had things pretty well cleared out but they were mindful of what was in the house. It was a very good experience. The quality of the furniture is great and the cost was good especially that we got it on sale.

My daughter has La-Z-Boy and she likes it, and I like it too. I purchased two recliners and I was very satisfied. I like the quality so far and it's on par with the cost. Moreover, the sales rep was courteous and knowledgeable. The delivery was on time and the delivery team was careful with my home.

Need someone to call me. Cell is **. Spent over $2200.00 on a lift chair for my husband that has back cancer. Told the salesgirl (who was new on the job, but still you hired her to assist) the reason we needed the chair. We bought one on her recommendation that it would work and it DOES NOT FIT HIM. It is too large and she should be knowledgeable to tell us it is not the right chair. This chair is now in the basement as we had to go to a medical store to buy one that would fit him and not harm him more. Call me please.

We have been clients of LA-Z-BOY for many years and have been very satisfied with the products and the service. The Current chair was bought to replace another that had been about worn out. This chair is of the same high quality and the mechanism is great.

The estimated delivery date was 8-10, weeks. I received in 6 weeks.... Awesome. I am very impressed with the service from salesperson, the delivery notice and the delivery itself. All I can say is WELL DONE.

Have been trying to reach customer service for 3 days. Waited 15-20 mins on hold over 3 days same thing. On Fri, however, response was, "Lines are all busy. Please call back". I am very pleased with the recliner couch I bought however, the left side mechanism to raise the footrest doesn't work. Need service. Would appreciate your response.

I have been trying for a month to get someone out to look at a defect in the sofa I recently purchased. I asked for a Wednesday or Saturday due to my work schedule. I got a voicemail for a Tuesday. Called back stating wouldn't work. No reply in a week so I again called customer service. Received a callback and date was set up for a Saturday between 10-12. 2 days prior to the date I got a voicemail confirming the date but the time was 12-2:30 instead of what was originally agreed on. I called that same day asking why the time frame was changed and was told they would have the service person call me. They asked if the person could email me instead since when I try to return the call I go to their voicemail. I gave my email address but have not heard back by either method. I just want this addressed. Even though it is a small defect it is in a prominent area of the sofa.

The couch looked good in the room, but it was an ’83 and very nice looking but I got tired of it and I wanted a new living room, so I bought some new La-Z-Boy furniture again. The sales reps were courteous. I spent a lot of money there this time and I tried my best to get it knocked down a little bit. They said I got my 30 percent discount, but it still was a lot of money. I then asked if they could throw in the lamp that I wanted so bad, and the lady manager said they can’t. In most places, people will do that if one spends a lot. I haven't received the furniture yet. They told me it would be delivered within six weeks, but I’m going on my seventh week now. They called and said that the fabric I wanted for my couch was on back order. They’ve been having trouble getting it and it probably wouldn’t be ready until the end of November or the first of December. Overall, my experience has been very good.

First of all, I fully understand I am responsible for what is written. You don't have to insult customers. I had to have a service person come out to and remove exposed ends of a staple which were very sharp. After he left I found several more sharp staples and bolt ends with no protective cover. Very disappointed. Thinking about asking for a new recliner. The manufacturer must not have a quality control department.

I am very satisfied with my new chair. I like that it not only reclines, but also rocks. The leather-like fabric works well in our living room. The dark cinnamon color meshes nicely with our other La-Z-Boy chair. The delivery men were efficient and polite.

Saleswoman was outstanding. Spent close to 1000 for chair and when delivered no arm covers. I had to call and ask about delivery. No email in the 6 week time frame. Received no follow up at all. Just take my money and you're finished with customer.

I noted on delivery papers that the loveseat was not sitting properly, it appears that an adjustment needs to be made on the frame. I thought a rep from the Midlothian, VA 23113 store would call about sending a technician out to look at the loveseat. Very disappointed that I have heard nothing from no one.

The couch we bought is very comfortable. On the showroom floor it had four pillows but showed up with two. Was very pressed and neat. Needed to do those things once it ride home. Also had a spot on arm.

I was pleasantly surprised when I visited La-z-Boy Stores for the first time. The quality of the furniture really impressed me, and so much to choose from. I purchased a new recliner, my first actually, after my doctor advised it after surgery. I absolutely love it. I definitely recommend visiting a La-Z-Boy Store. The staff is not only helpful with selections, but they provide information about the furniture and only their furniture.

We had a couch for about 20 years then needed a new one. We went to La-Z-Boy then went someplace else, and we liked La-Z-Boy's service. We liked everything about it so we went back there. What we bought were alright. We thought the electric ones would have been better but we weren't sure about where the cords would come out at in the room so we didn't get it. The person in the furniture place that we went to at Northgate Shopping Center was excellent. We were helped completely. They gave us some ideas of different furniture that we could purchase with that. They were always so nice in courtesy. I recommend them. They did a excellent job.

Our furniture was more than 15 years old already so we needed something new and got furniture from La-Z-Boy. The lady who worked with us was so nice. She gave us our space to discuss what we liked. We decided on a couch and chair and a half. We also needed a recliner but we were not sure what color we wanted to go with, and she helped us a lot with color swatches. She was wonderful to work with.

My wife and I were looking for an electric powered reclining loveseat that was not overstuffed and bulky. We were shown various models of the Addison line, including one that had a pull out drawer in the center console and the area around the cupholders on the console was made of wood. We asked the saleslady about financing and she told us they had programs from 12 to 18 months. We told her we had another place to look and get back with her the next day; but she said that she would be off and that another salesperson would complete the order.

We were in need of a new sofa after purchasing a sofa that only lasted 5 years with easy use. We wanted to customize a sofa for our needs after working with a designer in a showroom. We spent more than we had planned to spend, however, we were excited to be purchasing a quality (or so we thought) American made sofa that will last our family for years to come. We received the sofa after 5 weeks. The fabric appears wrinkled and loose after setting on it now. Very unattractive looking.

We contacted La-Z-Boy in early October concerning a broken spring on a 7 year old recliner. We were told that we had to pay for 1 hour of labor ($115) in order for them to send out a repairman with the part to repair the chair. As in their policy, parts like springs are warranty covered but labor is not. The representative we spoke with wrote down the manufacturers and serial numbers and asked if we wanted the part shipped to us. When we told him it would not do us any good to have the part shipped to us since we cannot repair the chair ourselves, he said he would have it shipped to the repairman to bring along and scheduled the date of 10/22/16 for the repairman to come fix the chair. On October 22 when the repairman came to our home he informs us that he was only here to assess the damage to the chair and file a report as to how long it will take for the repairs.

Delivery was on time but we found a spot where leather was worn, covered it with marker pen. Then found strings on the stitching not finished properly. We tied two ends together and hope it will last.

I was in need of two recliners for my new apartment. The salesperson was very helpful. I don't remember her name but she didn't hover around but if I needed her, there she was. She gave me choices of colors and even different sizes of chairs. I was very pleased with the service and product.

The La-Z-Boy sales rep was good. We described our room and she helped us design a sectional that would fit our space with the rug and the fireplace. The delivery team had to rearrange the sectional because they first hooked it up the wrong way, but they were friendly and on time. The corner section doesn't seem as firm as it probably should be, but maybe that's just the way it is. It also took a long time to get the couch and I wish that was a little faster. La-Z-Boy said four to six weeks but it took two days short of six weeks.

I've had La-Z-Boy furniture at home for seven years. We moved into a different house and we needed an additional room of furniture so we bought new ones from them. I had the exact same sales rep I had seven years ago. She was great back then and she was this time as well. She was very accommodating to my schedule and needs. The delivery team was also fantastic. They got here when they said they would and were very respectful of my home, making sure that they were very careful moving the furniture in so that nothing got damaged. They also cleaned up everything before they left and showed me how to use everything.

Our recent experience in purchasing a recliner at La-Z-Boy in Latham NY far exceeded my expectations for a furniture store. Our salesman was friendly, extremely informative, and willing to take the time to ensure we were happy with our selection. We have had the recliner for a few months and my husband and I are fighting over who sits in it as it is extremely comfortable!

A salesperson approached us when we entered the store, listened to our ideas and spent considerable time showing us various chairs and demonstrating the options. When, after an hour, we said we wanted to go home and think about it, he thanked us for coming in and gave us card. We were so impressed with his helpfulness and product knowledge we returned the next day and ordered two matching recliners. The chairs are a perfect fit for our bedroom and very comfortable. We are very happy with our purchase.

Original order placed ** with correct pieces. Was re-entered by someone and when re-entered was missing the Left Chaise and replaced with a corner unit. Had to refuse delivery of the corner, drive to the store to discuss. Left Chaise was then ordered and delivered 3 days later. Address was wrong when they called for both deliveries. Had to call and correct even though I corrected in the store. Had to take time off work for the correction delivery as I scheduled on a Saturday for a reason. Hoping my financed amount is correct as I am currently paying for the corner unit and was told it would be removed.

We fell in love with the chair as soon as we saw it in the showroom. It was the right colour, and had the features we were looking for. It is very comfortable, though we do use a small pillow for support of the lower back. The fabric is good quality, and we are glad that we purchased the Protection to maintain it into the future. In using it every day, we realize that the seat is higher than we noticed at first in the showroom. One small concern: the little stickies attached to the legs did not remain in place for more than a few days. I had to find other covers to protect the hardwood floor.

I am thoroughly disappointed in La-Z-Boy selling a fabric warranty which is totally useless. I purchased a whole room of new furniture for my living room with the help of a designer. I purchased the fabric warranty because the furniture was off white as recommended. Love the furniture but on two occasions when calling to ask for a person at ULTRA SHIELD to come out and clean furniture each time they have said "it's not covered". Warranty totally useless. Shame on La-Z-Boy for selling such a product.

My wife and I were very pleased with the guidance given by the salesman. He answered all of our questions and gave us additional information about the couch with recliners on both ends. We are extremely pleased the quality of our purchase.

We picked out our living room furniture and couldn't wait for it to arrive. Our couches, end table and cocktail table came in 4 weeks - we were thrilled. We're still waiting on our console table because it was broken in transit, we've been waiting 4 weeks. I call every other day and keep getting told another week, that's not good customer service at all.

We ordered 3 recliners, sofa and two ottomans. The interior designer came to our home and was a big help. They were delivered in the time frame promised and the delivery guys were terrific. We love the furniture.

This whole experience has been horrible. Our furniture is barely 3 years old and falling apart. Called La-Z-Boy after a year and they couldn't understand why I called a year later after purchasing the furniture. UHM DUH because your furniture is supposed to last longer than a year?! Our recliner has broken many times on my father and he now has to fix it on his own because La-Z-boy wants to charge $100 an hour for labor. (This has a lifetime warranty on parts) I talked to a Michelle today and she wanted to know why I never called back to check on the status of our couch maybe being able to get fixed... Didn't know we had to do YOUR jobs...

I was very with my overall experience in purchasing a recliner from La-Z-Boy. I saw the item I wanted advertised in the newspaper and went to your store the next day. The recliner was in stock and was exactly as depicted in the ad. The delivery was smooth, the delivery on time. I am very pleased with this chair!

I purchased this item back in June. Delivery went to the local Langley store until we moved and it was delivered to this new address on Sept 20th. The right side back was lacking foam and a lot of ruching across the top. I complained and they sent for a new back. The new back came and it is a much thicker foam inside, which makes the cushion hide the piping on the left seat. The lack of foam is now in a different place on the front, as well as more bad ruching. I am totally frustrated as now the Manager Darren is not returning my call regarding sending another technician to see this. This is not a very happy situation for my husband and I. My husband is disabled and not able to help me in this situation at all. I am at the stage where I really do not know what to do. Although I am thinking of going to the Media for help.

We were looking to replace my husband's recliner. Since we have had several La-Z-Boys in the past, this was our first choice. The sales woman who assisted us was very knowledgeable and steered us in the right direction. The delivery men were super. All in all it was a very good purchase. My husband is enjoying his new recliner.

We ordered a couch and two chairs on April 10, 2016. Chairs are fine. Couch a different story. Several defects. After several attempts, several couches and the last repair person being here on October 1, 2016, not able to repair the issue. I have heard from no one about the next course of action. I have however received what I believe might be the right arm of our couch. Each employee is very courteous, documents each situation and then NEVER shares that info with anyone else. Thus the consumer is ignored and does not receive the correct solution. Case number **. PS... this order has been paid in full to La-Z-Boy!

We have been La-Z-Boy purchasers over the years including 2 matching leather couches in our family room and numerous recliners. We have always been happy with the product in past. A couple of years ago we bought a leather recliner and the leather has started to fade and discolor in the headrest area. We were sold the extended warranty as an extended La-Z-Boy warranty however we have since found out that it is through a 3rd party company who do whatever they cannot to let you make a claim. We generally don't buy extended warranties but did in this case because we were lead to believe it was through La-Z-Boy.

We thought we'd just shop around a bit, but didn't really know what we wanted. Certainly didn't want a pushy salesperson putting the pressure on, either. But then she, the non-pushy salesperson, asked us what we were looking for, helped us to narrow our choices and before long had listened well enough to show us what we wanted! Who could ask for more? Bonus: After the couch and chair were delivered it turns out that the chair was not really suitable. No problem! We went back to the store and the same super saleslady helped us, arranged the exchange, and we are supremely satisfied. Why can't all stores offer this kind of quality and this kind of service?

I've had La-Z-Boy products in our home off and on for 40 years. I went to them because I knew they had quality furniture and I was looking for something that was not the run of the mill in colors. I searched websites for some of the major stores, not Ethan Allen or Bassett, and I couldn’t find anything that was unique or that hits me the way I wanted it to be. I love La-Z-Boy’s website with how I could pick a piece of furniture and then experiment and see what it would look like with the different fabrics. I went to the right place and got the right stuff. Recently, I got 2 recliners and an apartment size sofa. The salesperson was very informative, not pushy, and was really good. Then I had a very short interaction with the delivery team. They were prompt, did their job, and left. Moreover, La-Z-Boy has an excellent quality product. They have quality, professionalism, and variety.

We were ready for a new type of furniture and we did some looking around and we settled on La-Z-Boy. Our interactions with the sales rep have been totally satisfactory and I've had no problem with the delivery team. Our first La-Z-Boy purchase includes 2 power recliners and 1 sofa and we've been very happy with them so far. We already knew going in what quality we were getting for the given cost and it's okay. It was a very good experience.

We were very happy with our experience in the store. Our sales person, John **, was very helpful and answered our questions and made suggestions to help us find the right loveseat recliner for us. However, soon after the recliner was delivered, we began to have problems. We called the store to have someone come to look at it and fix the problem. The back on one side seemed loose and didn't come to full upright and the chair would not recline smoothly. We were told to "give it a week because sometimes the recliner will straighten itself out." He told us to "give it a week, and call back if there was still a problem." It seemed to get worse so I called back, and was told I had to wait a week before he could come to our home. A week later he came, determined that the back needed to be reglued.

Lynn ** is a low pressure, well informed and experienced design consultant. She gets it! Lee ** (the store manager) is the self-described "oldest and best looking" child of Arthur **. I never met Mr. ** but my dad said he is a noble businessman. This is a GREAT family business!

Our visit to La-Z-Boy on 9/4/16 was a good experience. We were there to purchase 2 chairs for our home. We had purchased 2 chairs from La-Z-Boy 8 years before. We were very happy with them. We looked at many chairs and found a rocker recliner for my husband. I couldn't make up my mind between a rocker recliner and a chair w/ottoman, which I was replacing. With pressure from sales person I took the rocker recliner, because I had mentioned a swivel rocker recliner. Of course was a special order for both recliners! When delivered I was appalled at how small it was. It had a narrow seat and fiber filling was way overdone! We had memory foam put in seat. Very uncomfortable chair! My husband's chair is different and he was ok with it. Mine is a chaise recliner and very hard because of attached material from seat to footrest. The handle works extremely hard (I am over 65) and have little strength in my hands.

So disappointed in the after purchase service, could not hear from sales rep, could not get a Mgr. I had to f/u frequently to find out my delivery date, set a service apt & just called yesterday to be told my last recliner was in - no one called??? Not happy????

This is our second complete family room set that we've ordered from La-Z-Boy over the years - and we've loved both of them! The first set didn't wear as well as we had hoped (we are HARD on furniture with two dogs and kids), but we kept it for our new basement and bought a new sectional that I'm sure will last a lifetime! Jim, our sales guy, and the delivery staff was amazing! Two thumbs up!!

Bought a couch and loveseat in April 2016. Cushions are worn terribly. Customer service has been out 4 times. Nothing has been resolved. Takes 8 weeks to even get a replacement part. Don't buy with La-Z-Boy.

I haven’t gotten a La-Z-Boy since 1984. Right now, however, we live in an RV and we needed a place to be comfortable. The couch in there was horrible, though. We bought a La-Z-Boy and it fit in there. We can lean back and watch television and be comfortable that way. During our purchase of the chair, the sales rep was the only one in the store and he was having a rush between customers, but he was really nice. He explained a lot of stuff. The delivery of the La-Z-Boy was really good too. The guys got in there, didn't hurt a thing, and were excellent.

We were purchasing a new house that's unfurnished and so we got a sofa and chair-and-a-half recliners from La-Z-Boy. Their sales rep did a great job of explaining all the various options and features and she laid all the stuff out for us. She helped us a lot with colors, sizes, and other things that were available. She was very open-ended and there wasn't any pressure from her. The house is being built and we had a settlement scheduled, so delivery will occur by the end of this month. We'll gladly go back to La-Z-Boy if we need furniture and have a good experience again.

OK satisfied with showroom experience. Would have like to know that when ordering two leather recliners of the same color that they would NOT be the same color. One more red, the other more deep brown. Both recliners had glue smears on them. Still waiting for resolution on that. One recliner has a staple or nail trying to poke through on one of the arms, still waiting resolution.

I bought a chair from "dealer" of La-Z-Boy. I got it a little over a year ago. I have owned 1 La-Z-Boy before, it was a great chair. This one is a piece of JUNK. I call the dealer, they don't make it. I call La-Z-Boy, they didn't sell it. Buy what you want but if you want to USE your chair I would buy elsewhere.

I bought these two recliners because had been very happy with ones I bought 15 years ago. These were smaller for my condo. After a couple of weeks found I felt springs in the back of the cushions. Called service and a very friendly, professional technician came out. He said if I was not happy he will replace the core cushions and add a strip of something. This will take 6 to 8 weeks but am very happy with service so willingly.

We have had La-Z-Boy before and still have most of them. The salesman is a good man and tries hard to make the customer happy. The chair we got replaces an Ashley that we had for three years before the padding virtually died. Have never had that problem with a La-Z-Boy. I love the new chair which is leather covered. Always had fabric before so this will be a new experience for us.

Recliner seat and back sunk in, was picked up and repaired two times and still sinks in. Lousy service, have to wait for days to get something done and still not right. Service is no good from the store all the way to the corp. headquarters, spending long waits on the phone. Never again will I buy from La-Z-Boy.

Bought a sofa three years ago from La-Z-Boy. It's already coming apart. Screws fall out, the frame is made of composition board. If you were allowed turn it over in the store and look at the construction, you'd see that it was made just like the cheap Chinese sofas sold by other stores for half the price. The foam cushions are already wearing out in the seats. It takes more than just "made in the USA" to produce a quality product. It needs to be "made well in the United States".

My couch was getting old and showing wear as it was 16 years old. That’s why I bought new furniture from La-Z-Boy. I'm not getting any younger, so If I'm going to do it, I better do it now. I had the designer, Caitlyn, come up. She was a very helpful girl and really knew what she was doing. Shelly, the manager, was great as well. I purchased a sofa, loveseat, and ottoman. Everything has gone up in all the years since I've bought furniture before, so I was not surprised by the price of my purchase. I had to wait until I could get rid of what I had before setting a delivery schedule for my furniture. The delivery guys were nice. I was surprised they were here earlier than I thought they would be and they were very good. They went right to work and did a beautiful job. I like the quality of the furniture. I had to buy covers for it for the time being just for protection from my dog. It has been excellent and I would go back there again.

I've had La-Z-Boy products since 2001. I needed some additional chairs so I got two recliners recently. Their sales reps were always very helpful, and they tell us like it is and what we need to know. I had a fine experience with their delivery team as well. The quality of the furniture is very good. Overall, my experience with La-Z-Boy has been great.

We purchased two La-Z-Boy rocker recliners about 4 years ago. In June of this year I was sitting in my recliner when suddenly there was a loud popping sound and the back of the recliner just dropped to full recline position. I contacted La-Z-Boy service, told them what happened, they said the parts were under warranty and I would have to pay a labor fee up front which I did. They then said they would have a repairman out on September 9th. I thought they were kidding, they weren't. So I lost the use of my recliner for just about 3 months.

The Pembroke is a very popular style and I know why because not only is it beautiful but it has a sexy design quite feminine. The seat length is great for a tall person and the options on seat firm or softness is a plus. I chose firm. I chose my upholstery and was assisted with fabric for the pillows by very capable store staff. Ron, Jenny and Sara have great interior taste and are knowledgeable and personable. The Gibson rocker/recliner is upholstered in a cuddly fabric that the store personnel referred to as the teddy bear. The chair is so comfortable it's hard for me to get out of and family members are trying to claim it as their own! I purchased my first piece of La-Z-Boy around 1990's. I've purchased 5 pieces since then. The furniture is well made and of course very comfortable. I'm waiting for my couch and loveseat to be made and can't wait until it's delivered!

I purchased a Harbor Town Reclina-Glider on 3/20/15 from your Fairfax store. The sales associate Julie was very helpful. However, I find I am not using it AT ALL because it is very difficult for me to lift the footrest. Apparently I don't have enough strength in my right arm and actually most people struggle with it. So the $1000 plus chair is just sitting there looking nice but not used. I filled out an online survey approx. a month ago and asked that someone call me about this. No one did. Please respond and I hope offer some solution. Thank you.

Our son was going to college, and we gave him our furniture for his apartment. So my wife and I went out and bought new furniture from La-Z-Boy, and we love them. The sales representative was wonderful, and the quality of the sofa, ottoman and chair that we bought is very good.

Bought furniture with expectations of high quality but within week seat memory foam was soft in one seat. Called store & they transfer to 800 support. I was on wait mode for 40 minutes & I hung up without any conversation. I paid 1000 extra (600 for memory foam & 400 more than competition). I was really disappointed in my first experience at this buy. I got call from your customer service team & they are scheduled to come on 11th.

Posted price does not include delivery charge which is always added because all furniture has to be delivered from some warehouse. Price stickers should clearly state cost of delivery, otherwise it is a surprise when you go to check out. If the recliner had not been on sale I might not have bought it because of the added hidden charge.

NEVER, NEVER, NEVER AGAIN would I ever order from this company. Horrible service. We ordered a sectional mid August and still have not received our entire order. Spoke to the store Manager (**) where I purchased from at 7035 smith corners Blvd in Charlotte and he does not seem to care about the matter since they already made the sale. He was suppose to call me back after I called him twice yesterday. I am still waiting on that call. No followup, poor customer service and no accountability is what you will get if you buy from them.

I had purchased from La-Z-Boy about 13 years ago and when we're putting new flooring in and out, we decided it's time to get some new furniture. We went in on a Friday night, talked with a gentleman, and purchased a couch and chair. Unfortunately the couch that we wanted which my wife had seen online wasn't in the store. It was the one that the gentleman said everybody likes and I'm still waiting to hear from La-Z-Boy to let me know when the furniture will be ready. They said it could take up to six weeks so I'm a little nervous. But other than that, everything went well.

I had a good experience with La-Z-Boy. They're all I have in my house for about 30 years now. That’s how well I like them. They stand behind things and I know that if I have problems, it could be taken care of. The couch, the loveseat, and a couple of chairs were a little outdated as I’ve had them for 20 years and I decided I’m gonna have a new set so recently, I purchased two recliners, a glider chair, and a sleeper sofa from them. The sales reps were very good. I can’t complain a bit. They went out of their way to help me. They are terrific.

I will never, ever, ever buy from La-Z-Boy again. Chairs are expensive and made poorly. We bought two manual recliners and they are so difficult to operate that I have put my shoulder out in trying to do so. I did not have this problem with showroom models. We were told we had to readjust the fabric every time we sit down by pushing it forward in order for the locking mechanism to work... quite a feat while maneuvering the handle at the same time. They said eventually the fabric would stretch out so that it would become easier. I wonder if that will happen before I damage my shoulder permanently. And no I am not a complainer or fussy consumer by nature.

Joey ** as my salesperson. He took into consideration my back and knee surgery, and directed me to the best sofa recliners for my issues. Thank you for employing such a wonderful man.

The sales associates and manager were a great help in guiding me through the process. Delivery was on time and my sofas were even nicer than I expected. Value for the quality is better than competitors. Wonderful custom choices and fabrics. It's been 5 months and I haven't had one regret. The sofas are top quality, comfortable, and look beautiful. I bought on a holiday sale weekend and got a good discount.

I bought a loveseat, couch, and recliner from La-Z-Boy and their sales reps are really helpful. We moved around furniture in the store to make sure that the things that we wanted were going to work together and match. The people that did the delivery were friendly and courteous. They were a little bit early, which was fine. They helped me put new footing on the bottom so that it wouldn’t scratch my brand new hardwood floors. They were great about being patient while I got that taken cared of.

Browsing through a La-Z-Boy Store is like a stress management session... very relaxing. And the relaxation can continue if you purchase an item that suits your needs. It's also nice to see what's new and comfortable!!

Went to the La-z-boy just to look around. We thought there was no way they would have a sectional couch in our budget. After looking through the store and talking with one of there reps, we decided to get a couch and love seat instead of a sectional. We got the couch in the RENEW leather, and have never had a problem or complaint about it. I recommend la-z-boy to everybody. You don't need to be a billionaire to own their furniture.

We had definite things we wanted in mind when we went to La-Z-Boy. We went in looking for a specific model chair, but the rep noticed that we might wanna buy a different model. He was very helpful in demonstrating and finding the chair that he thought we would like. He guided us to a different chair with a different fabric which was very pleasing. He took a lot of time with us and ended up engaging a couple of other salespeople as well. They started helping us to find stuff that matched what we were going for decoratively. We bought some wall art as well and we have been back since then to buy some more stuff to finish decorating the room. We got very good attention from the staff on both times that we went in. They were nice to work with. La-Z-Boy's about 25 miles from where we live but we made an effort and went back to flesh out our collection.

We got new floors when we remodeled our house. We've had our furniture for a long time and so we decided to get new ones. The La-Z-Boy sales rep Carol Ann came out to the house and did a lot of neat stuff that were unexpected. She also answered everything very nicely and I would highly recommend anybody to her. My parents were looking for some new chairs and I told them to go see her. Also, the delivery guys called right before they came and said they were running half an hour early, which was fine. They were very helpful, too. The quality of our furniture is great and it's definitely worth the cost. We're very happy with it.

I just retired from the military and I gave away all my old stuff because it was pretty beat up. I got a friend who has La-Z-Boy products and I always liked his couch, so bought it myself. I went in initially on a fact-finding mission. The lady who helped me at that time pointed me around and she was pretty knowledgeable. Then when I went in again, there was a guy who was phenomenal and I bought everything then because he was even more educated. I didn’t necessarily have to buy the stuff then because I just retired and I’m waiting on closing on my house, but they told me that I could defer the delivery and just call them. They only need two to three days to schedule delivery and get it there, and they said they could keep it in their warehouse up to 90 days which was wonderful. The only complaint that I’ve had is they’re a little bit higher on price, but I have to pay a higher price to get better quality.

We moved then we shopped at a lot of places and eventually went back at La-Z-Boy for what we were looking for. All went very well with the purchase and the salespeople were wonderful, helpful, and very nice to deal with. I had surgery about the time it was delivered so when I got back I've noticed that the fabric on the recliner is puckered in places. It's not that I'm not happy with it, but I'm not sure what to do about it now. The cost of the product in relation to quality is comparable with what we found elsewhere.

We have 5 recliners and one super long sofa. That should tell you how much we like La-Z-Boy furniture. We've always had good luck and courteous help from all of the employees we dealt with. Would buy more in the future.

Because of a mess up with the ordering of the chair I purchased, I still do not have my order after 8 weeks of waiting. I am very unhappy with the whole experience and will not purchase anything else from La-Z-Boy.

I wanted to share my wonderful experience concerning my beautiful, comfortable furniture. The Briggs sofa with recliners on each end is what my husband and I love. One for him and one for myself. My chair recliner is very awesome. The colors will go with anything in my living room. I would highly recommend La-Z-Boy furniture to anyone interested in buying furniture. Also the bench I bought can also be used for a coffee table or a place for my grandchildren to use as a desk for homework or coloring activities. I would definitely buy La-Z-Boy furniture again.

Incredibly easy to deal with both the sales and support staff. Delivery was a dream. In and out in ten minutes including the removal of my old piece. Everyone was pleasant to deal with. Would certainly buy from them again.

We absolutely love your Centennial location. Pete, the manager, knows our names and is always there with a smile and "hello". He is always super helpful and nice. However, the main reason we love this store is Nancy!! She is an amazing designer. She helped us start the decorating process on our home in 2013. She truly listens and takes what you tell her to heart. Her choices are always on target and we love them.

2 years ago I bought a La-Z-Boy leather sofa. It has been slowly flaking. I was not aware it was recycled leather... Because the leather has only has a 1 year warranty the are not interested in helping me. I bought this sofa on sale for close to $1,300. They act heartless. I am very disappointed and feel like I wasted a lot of money for nothing.

I've purchased two OTHER recliners in five years and what a disappointment with comfort. I've owned my La-Z-Boy recliner and feels just as comfortable as the day I bought it. My next purchase will only be La-Z-Boy furniture.

I've had La-Z-Boy in my home for a long time and recently, I purchased a lift chair and an ottoman from them. I needed a lift chair that was bigger for my husband and La-Z-Boy had it. Though they haven't delivered the furniture yet, it's decent.

One thing I used to hate was when I walked in a furniture store, I couldn't even get five feet without five people being on top of me. In fact, Flanigan’s was like that a while ago the last time I was in. I understand that if I'm in there for something specific. But they still followed me around even if I just want to browse around. At La-Z-Boy, they do not do that. Their sales rep was courteous and knowledgeable, and there was nothing he couldn’t answer. The cost of their furniture is a little high but the quality is very good and everything was perfect. In fact, I've had them for 15 years, but I just needed new furniture now because my dogs scratched the heck out of our chairs.

I feel you have the right combination for assisting customers. I never feel like someone is standing behind me, but when I need help they are there. I have bought La-Z-Boy for years. It always lasts for a long time.

We bought our new couch/recliner from the La-Z-Boy in Canton, Mi. approx 5 mo ago. There are 2 adults in our house & we hardly sit on the couch, the material is pilling and we are extremely disappointed in this La-Z-Boy product. The customer service person said basically "Oh well, some materials just pill." I said "I wish I would have known this as I would have picked another material." She said the sales associates do not know which ones pill. It looks terrible and it is not even paid for yet. So sick about this as it was a big decision to buy new furniture and felt La-Z-Boy stood behind their products. I wish I had read the reviews first. I will be calling Channel 7 Call for Action and explain this situation to them. Perhaps they can get me some help, they have helped on other situations tremendously and this would give La-Z-Boy negative press. I am sorry to do this but feel I have no recourse.

We purchased a brown leather recliner chair in 2015. Recently we noticed that although there are no tears in the leather, the finish on the arms has completely worn off. We are worried, that the next thing to happen will be a tear. We have tried contacting your company and were told someone would get back to us. So far we have heard nothing. This chair cost $1200 and we do expect to hear from you soon. Please don't disappoint.

We're very, very fond of La-Z-Boy. This is our second large purchase of their products. We like it that it's made in America. It's an excellent product, very comfortable and very well made. There's a lot of cheap, cheap furniture out there, and we feel like we are avoiding that trap that they now have in these furniture stores. A lot of the stuff doesn't hold up once a person plops down into it a hundred times, there's a big hole in them because they're not framed well or they're just not made up to the standards that we used to make in this country years ago, but I think La-Z-Boy has maintained good standards. Anything that's American-made, people find that appealing. I'd rather pay a few hundred dollars more for something that's produced here if I can. I do think we have higher standards here.

I have purchased furniture from several other stores, but I still own my first sofa and table that I purchased over 15 years ago from La-Z-Boy. La-Z-Boy furniture last longer and is very well built. I purchased my sofa and chairs in Michigan. My son recently purchased the same sofa and a loveseat in Washington State. As long as there are La-Z-Boy furniture stores I will be one of their loyal customers.

We bought a sofa and two recliners. We love them. They are so comfortable and I sleep in mine almost every night. Larry's is a lift chair and it is so much safer for him to get out of. The color is perfect in our living room. I would recommend La-Z-Boy Furniture to everyone. The customer service is excellent. The salesperson still calls to see if she can be of any service to us.

I have been interested in purchasing a set called Rave. I noticed a "Black Friday" sale & finance promotion online. I left work early, picked up my spouse, and drove 45 mins to Attleboro. Store was understaffed for the promotion and number of clients in store. We wandered around for approx. 20 mins and could not find the set in store. No one greeted or acknowledged us. I finally walked up to a staff member waiting for a client to fill out credit app on kiosk.

My new rocker-recliner was delivered today, and not only does it look great in my room, it is as comfortable as I had hoped. What I may even be more pleased with, though, is the absolutely great service I received from everyone I dealt with at La-Z-Boy. Never did I deal with, "I'm sorry, your salesperson isn't available, I'll leave a message for them." Instead, everyone I dealt with was able to take control of my questions, and help me as needed. Overall, an enjoyable, easy buying experience leading to a great purchase.

I bought my couch 18 months ago, if that and there are mechanical issues. I was told when I made the purchase lifetime warranty on that and to call and it would be fixed no problem. That is the main reason I went with La-Z-Boy over other manufacturers. I called and was told that only parts are covered and that there is a $75 trip charge, $150 per hour (including time if they have to go pick up a part) to get the issues fixed. Seriously??? Needless to say I will not be paying to have this defective couch fixed, not when I was told it would be covered if I ever had any problems. I also will NEVER purchase from La-Z-Boy again!! I am beyond sick of being lied to when I make a purchase.

Looked great in showroom. Got it delivered and it has an odor of being in a musty, dusty area for some time. The material has yet to lay right and actually looks like it doesn't fit at all around the bottom of the sofa and matching chair. We have had La-Z-Boy in the past and still have it today. 20 year old and looks almost new. Better quality than our new. Not at all happy with the service or looks of new furniture.

The sales person we worked with couldn't have been nicer. She took her time, showed us many different options and was quite patient as we kept going back to some options various times. The two delivery men were fabulous. They were very careful to not bump or damage anything and we couldn't believe how quickly they had it in the house and assembled. This was our second purchase from La-Z-Boy, and won't be our last.

Products fall apart - frame on couch broke after 4 years of use. Foot rest broke in half on one side of couch, cushions on couch no longer cushion. Chair: Have had to replace hydronic mechanism, have had to replace plastic pieces, cushions no longer cushion. Parts on mechanism still under warranty, ok, good thing I can fiddle around with this thing, frame on the other hand is broken and out of warranty, thus will be throwing out this garbage before long and purchasing from another decent manufacturer.

Furniture delivered broken - store refused to correct to our satisfaction. Store rep - Joanna is rude - said we are not only customer, and they will get to us when they get to us. Designer guaranteed she would be here for delivery - not here and furniture not set up correctly. We want junk picked up immediately and full refund issued. WORST product and service EVER from a retailer. And one with low stock value. Would think customer satisfaction would be priority, but we found out it is not.

I purchased a 2 recliners back in July. Upon pickup, they only had damaged goods. We agreed to take them with an agreement that new parts would be delivered. Upon calling the service department a few weeks later, they said we would have to wait 6 weeks. 3 months later, there has been no contact. I have gone furniture shopping lately and have found other recliners at a much cheaper price. Do not pay for a name brand that does not believe in customer service. The return time has now elapsed and am stuck with damaged chairs and no customer service. Heads up. If you want quality, find a place that is able to keep track of their information and repairs.

I bought a new sofa for my smaller space. I was very pleased with the sales service and post-sales service. The dust cover underneath the sofa was ripped and a very efficient repair person resolved the issue. Overall, very satisfied.

Our experience at the Chico store was pleasurable... greeted and served by Catherine we felt she listened to what we said. She only showed us those items we requested and gave us all the options on those... no high pressure to purchase what we did not want. We waited some time as they built our sofa/loveseat but are so pleased with the final product.

Could not get through to Customer Care. Took 3 months to get through by phone. Found animal poop plus broken strap under cushions. When finally got through to CC they said they couldn't help me. I was on my own. Do NOT buy from them. They don't CARE about their customers once they get their money!!! Check ALL furniture you've bought from them. Don't buy more until they clean up their act with better customer support.

It has been 15 weeks since we ordered our furniture from La-Z-Boy; a nice sectional and 2 Ferguson chairs. When it was delivered the first time 7 weeks after the initial order, the arm of the chaise was on the wrong side. So they left the sofa part and took the chaise away promising us that the dye lots are strictly control and the new chaise would match perfectly. So 6 weeks later in comes the chaise a shade lighter than the rest of the couch. Back it went with a promise to make the entire set over again.

Ordered 2 leather recliners. Delivery was confirmed, never showed. Called to see what the deal was. Set up delivery again, they canceled in again. Called again and were told that our furniture was in North Carolina and sold to someone else.

Customers do not matter to La-Z-Boy! I will never ever purchase or recommend their product. Wish I could get a refund and they can happily have this uncomfortable and overpriced crap back. "Amicable resolution" from them is sorry for inconvenience!

Took my senior Mother in to purchase 2 recliners. Due to her neuropathy she has difficulty walking and getting out of chairs. Shortly after her purchase, she fell and required a lift chair. Though we had ordered two regular recliners which had not yet been delivered, but were both paid for, the Phoenix OR store allowed us to exchange one of the chairs for a "lift" recliner. No questions asked.

I wanted something different for a change and we bought a new sofa from Havertys. I got a style that I really wanted but after sitting on it for about a year and a half, my husband and I both decided it wasn't comfortable at all. So we went to the La-Z-Boy store knowing that we would find something there because we have had a reclining sofa from them in the past. You can't go for style when it's the sofa that you sit on every night to watch TV. You have to go for what's absolutely comfortable and hope it's stylish as well. The delivery team was wonderful. I know they used an independent delivery company and these young men were absolutely so professional and really incredible customer service-wise.

I love my new couch and chair. The designer helped chose the chair matching pillows for the couch. Sal was great in explaining the contract with me and also helped with color choices for the couch. This is not my first shopping experience with you. Most of my furniture in my house is from you including my bedroom set, tables, den, and sunroom.The couch replaced my old La-Z-Boy couch.

I LOVE IT. That being said, the store people were super nice and super helpful. The delivery and set up went as smooth as could be. Only problem I had was the price, which I thought was a bit high. I am happy with my chair and only time will tell if my investment was worth it.

La-Z-Boy office chair model 44762 - I purchased the La-Z-Boy leather office chair from Office Depot at the beginning of the year. Within a week the plastic cover on the front legs ripped off when they caught the heal of my ankle and cut the back of my ankles up. I talked to Office Depot and they said there was nothing that could be done. I used duct tape (on a brand new chair) to protect my ankles. The last month or so I have been having issues with the balance of the seat and I thought that it was just a loose screw so I looked today. The bracket is broken. I am so disappointed in the design and the chair overall. At this point I am so done with La-Z-Boy and anything they make.

I cannot stress enough how "pressure free" our experience was. The salespeople did not attack you upon entering and you are free to walk around without a chaperone. The selection and quality of the furniture is impressive. Our salesman was friendly and helpful. We would definitely shop here again.

I went to the La-Z-Boy Furniture Gallery, in Roseville, at the suggestion of my interior decorator, to look at their 44" dining room table and a Kennedy sectional. A middle-aged sales representative, with long, dark hair, approached me and, at first, was friendly and helpful. For some unknown reason, when I mentioned that I was working with a decorator in Davis, the sales rep closed the catalog we were looking through, stood up and walked away. I stood there, dumbfounded, as I watched her move across the room. My decorator had specifically sent me to La-Z-Boy for two specific items. I was there to spend money!

This was the fifth recliner I have purchased from La-Z-Boy. I love the rocker-recliners! The sales staff were excellent; directed me to the style I had described; reviewed colors, then said that the one I wanted was in stock! I took it home with me. I respect this company so much for being a true American company with highest quality.

I ordered a couch and recliner from La-Z-Boy in Setauket because I wanted a product made in America. The couch is fine, but the recliner has a defective seam on the seat that is very obvious. I called the next day and spoke to several people in Setauket, spoke to people in the main office on Long Island and got no satisfaction, even though I sent pictures. I put in a dispute with American Express which went nowhere because I signed when the recliner was delivered, which I don't deny. However, I am extremely unhappy with the treatment I received and with the condition of the recliner. I will NEVER order from La-Z-Boy again, and will tell everyone I come into contact with that the company does not stand behind its products. I will have to buy a cover so that I don't have to look at it. I'm sure you don't care about one individual but it says a lot about what's wrong with this country.

From in store experience to delivery was excellent service. Very helpful, respectful and knowledgeable about products. Is the first time I've seen delivery personnel care about and knowledge about the product and warranties. Thank you.

I absolutely love my love seat and our buying experience was super easy and enjoyable. Our salesperson Manny ** was friendly, courteous and knowledgeable and helped us choose a fabric type that discourages our kitties who are loved as part of the family and NOT declawed from scratching. What a fabulous choice.

Our salesperson was very knowledgeable about which recliners would work for us and was patient as we tried out various styles to find what would suit us best. She also explained a financial option that is helpful for us.

This is my second LA-Z-BOY purchase (my first was a few months prior buying The Pinnacle recliner on "another" order/sales number). I always dreamed of buying LA-Z-BOY and with having Multiple Sclerosis and spinal cord injury/scarring, it makes it more comfortable to be able to sit, rock and recline in my two chairs. My new La-Z-Boy table accents the rest of my decor too. Sylvia was extremely helpful, knowledgeable and personable. Thank you Sylvia so much! The delivery gentlemen were courteous, knowledgeable and friendly too! My experience has been a great one from start to finish. I see myself as a future La-Z-Boy customer! Thank you to everyone.

My husband and I bought a small leather recliner in July of 2016. It is now October and we have yet to see our purchase. While we realize that the chair is considered a "special order" due to the leather versus cloth covering, 3 months (and counting) seems an extreme delay. We own several La-Z-Boy pieces and have been loyal to the brand for 2 decades; however, this experience, coupled with minimal communication from the sales staff regarding status updates, has made us rethink future purchases with La-Z-Boy.

We've had our old furniture for a decade so it kind of evolved and we were looking for one recliner for me. We started talking and ended up buying an Ottoman, a recliner, a sofa, chairs and pillows from La-Z-Boy. The store manager was great. He was laid back, didn't pressure us and gave us our options. They also offered free interior design help which was something we always wanted to get but never did. The sales help was awesome and the process was somewhat enjoyable. That's what really pulled us in, the customer service. During delivery, my wife pointed out a couple of things that needed to be fixed and they're going to take care of it. The products are comfortable and they look good.

Great experience! Store staff was responsive, knowledgeable, and courteous. Helped out navigating all the choices of fabric and options. Delivery was ahead of schedule and was given enough notice and choices of time and date. Delivery crew was fast and efficient and chairs were as ordered and set up quickly.

Our sales associate, Ron **, went above and beyond to help me choose the right sofa bed in my price range. I was very impressed with his knowledge of the products as well as his sensitivity to my needs. I was very pleased and will return to the store first when I have another furniture need.

I'm extremely disappointed in the quality of my La-Z-Boy furniture I bought 3 years ago for $3,000. Last year I noticed the seams on the arms of my recliner were starting to peel. At that time I had the furniture for 2 years. I called La-Z-Boy customer service and they told me if I did not buy a protection plan they could not help me. After reading other reviews even if I did buy a protection plan they will not cover tears and peels. Now 1 year later my recliner is worse and my couch is starting to peel and tear. I bought furniture 10 years ago from Bob's Discount for much less and it is in better shape than my La-Z-Boy furniture. I highly recommend shopping at other furniture stores before buying from La-Z-Boy. It is very expensive furniture and extremely poor quality. I will definitely look at other options before shopping with La-Z-Boy again.

We purchased a recliner loveseat with console. Although expensive, we feel we got value for the money. We got a good sale price and zero percent financing for a year. My only complaint is you do not sell slipcovers for them. We have looked everywhere and had no luck finding one. We feel for such an investment, we would like to have that extra layer of protection on it, and protect from our pets as they love to lie on it too.

Went into La-Z-Boy with my mother in law to purchase 2 small recliners for her new apartment. I had never been in the store, and was quite surprised with the variety and selection! The gentleman who helped us could not have been nicer or more patient! Great experience???

I apologize that I don't have my order number handy. My experience with my purchase was 5 star from start to finish. The sales rep was knowledgeable and attentive. The chair was delivered on time by a superb delivery staff. I would recommend.

I've had La-Z-Boy in my home for ten years. I got a loveseat and a recliner that's a smaller sized one for the room it's in. It's great for a woman and I love it but it only lasted nine years. I think it would have lasted longer but it was a floor sample. I even noticed when I bought it at the store that there were kids jumping in and out of it and sitting back. Nobody said anything to them because they didn't want to upset the parents. So I knew that I was buying something that had been used quite a bit even though it still had all the tags on the back of it. But it's such a good product that stood up so long so when it needed replacement I went back and purchased another very similar recliner. This time I had a much better experience going to La-Z-Boy and purchasing from them. I'd recommend them to anybody and I have already.

I purchased a reclining chair with a floral fabric. When I purchased the chair I was shown a computerized image of what the chair would look like. The computerized image show the chair with the fabric matching uniformly on the chair. When I received the chair, the back cushion had a seam down the back of it. The fabric was split into and the pieces do not match and do not correspond with each other. It is unattractive and very noticeable. I purchased the chair. I was not told that there would be any difficulty matching the fabric. If I had been informed of this I would have chosen a solid fabric rather than a floral pattern. The store manager has refused to help me and has said that this is up to La-Z-Boy's standards. The chair cost over $2000. The quality of the product is poor and I am unhappy with the service. I will not purchase anything here again unless this issue is resolved.

I purchased furniture from the Canton, Michigan store in August. I was promised that the furniture would be delivered in 5-7 weeks. At 7 weeks, I had not received a call so I contacted the store and was told my pieces would be ready sometime in November. This puts my timeline at about 12 weeks. I gave a several thousand dollar deposit for this furniture, entered into an agreement which I have upheld, only to be strung along with broken promises for weeks. After several days of phone tag I was finally "allowed" to return to the store to change my fabric - the hold up for my order was the fabric I chose for my couch was now out of stock. My order sat for 7 weeks with zero contact to share this information with me and offer to choose a different fabric as the one I chose did not exist. I was then told they weren't sure if I was allowed to change my fabric, even though the fabric I chose wasn't available. What kind of customer service is that?

The sale and purchase of our sofa and chair all went very smooth. Great suggestions by Sylvia for fabric and colors and matching colors. Delivery was great as well with times and phone calls both with our 2 hour window as well 1/2 hour before arriving. Bringing the furniture in and having great suggestions and information provided by them as well for our new purchases. Smooth and great all the way around from beginning to end. Will definitely go back for future purchases.

I purchased a La-Z-Boy rocker recliner a few years back and have had to have springs under the seat cushion replaced 3 times already, at a cost of $50.00 for each visit, or a total of $150.00. This was the first time I purchased a La-Z-Boy recliner and must say I am not satisfied with the poor quality of this chair.

We had a good experience purchasing our last piece of furniture at the La-Z-Boy In Springfield, MO. Our salesperson Sonna was very thorough in making sure we got the piece to match our previous purchase. The La-Z-Boy brand is built very well.

I've had a La-Z-Boy furniture in my home for at least 10 years but it got a little chewed on around the edges by my dogs. It has a good quality and if the dogs hadn’t ripped out the edges, I could’ve used it for a few more years.

Purchased this chair from our local La-Z-Boy. After putting it in our home, sitting in it for 1/2 hour it caused back pain. With the lumbar support turned all the way down, you can feel the motor pressing into lower back. Technician said that is how it is supposed to be. He agreed that you could feel the motor pressing into your back. Called store and spoke to manager, who stated they could give me in store credit after I pay over $500 DOLLARS. So on purchasing a 1700 dollar chair I would have less than 1200 to spend. NO WAY is this fair.

I bought a La-Z-Boy recliner in January of last year. It started falling apart a couple months ago when I called La-Z-Boy. Today their repairman came and found the following: frame cracked, springs loose, apparently most of these parts are covered with cardboard which is cracked in numerous places, material is also coming apart at the seams. The repairman said it would cost more to repair in labor, than what the chair cost. His best idea was to find a good sale. I bought this chair at Smith Village who can verify date of purchase and order number. it seems La-Z-Boy makes many innuendos that are misleading.

I previously purchased La-Z-Boy products at a furniture store in Ohio and loved the comfort, quality and style of every piece I got. When I saw a La-Z-Boy gallery in MN, I knew I had to shop there. Their selection is outstanding as was the customer service. My sales associate couldn't have been better!!!

I was bothered by something. When choosing a recliner every time I would pick one and would pick the color it would be a different price than the tag. The tag price was only for the color on the floor?!? Which I thought was BS. So I ended up being charged almost $200 more for a recliner to get the color I wanted. Also this made the recliner, not a power one, the same cost as a full size sofa. I am still not happy about this, but I wasn't about to tell my 76 year old mother that I wasn't going to buy her a recliner to sit in.

BEWARE of La-Z-Boy products! Not what they used to be! Bought 2 chairs from La-Z-Boy... Leather recliners, as a retirement gift. BUT once they were delivered, PROBLEMS! One had to have interior refilled on back upon delivery... The other, from day one CREAKS! I complained and said the chair is defective. In the span of 5 months, (over 6 repairman visits) it has had the 2 bases replaced, springs replaced, swivel replaced, and now the repairman says that the leather upholstery to the back section has to be removed for a new back frame to be replaced, removing the leather upholstering in my house (2 hours work) and putting it back on on a new frame, to see if that will stop it from creaking and squeaking!

The furniture that we had when we originally bought our house was falling apart and very uncomfortable. We told ourselves if we were going to get something comfortable, we were going to go with the best. So we decided to go with La-Z-Boy. My partner also said that his father had a La-Z-Boy set that he bought 15 years ago, and it’s still going and comfortable. The delivery team who came in was very courteous and it went very well with them. Before they started to unload anything, my partner came in and verified everything that we had initially ordered. We checked everything to make sure it was working completely fine. I’m happy and comfortable with any area that I’m sitting at the furniture set. I’m very short so I can lie down and fit comfortably at the area where we have the corner and the non-power recliners, watching TV. And my son likes the right-arm power side. We all have our designated spots at the set.

The saleswoman who helped me was outstanding. I believe she was of Middle Eastern origin. She approached me when I entered the store, and guided me to the chairs that fit my needs. She arranged next-day delivery. She was very knowledgeable about all the chairs' features, extremely courteous and cordial. The store inventory was large, with many chairs to see and try. It was in Overland Park, KS.

Sales & Customer Service team was wonderful - rated 5 out of 5. However couch and chair and a half are soooo uncomfortable. No one wants to sit in them. I think it is the lack of arms. I put pillows on end but same problem. I would rate couch & chair design a 1 out of 5. Leather is beautiful tho.

This past August my husband and I purchased a reclining sofa and chair. There was a number of problems with them and we had difficulty having their service care respond. After posting a negative review I heard from corporate. Frankly they could not have been nicer. They immediately resolved the problems and we reordered other furniture. I would advise them in the future to perhaps offer an additional 5% off for the customers troubles but that is just a suggestion. Thus far I am happy and look forward to receiving my new furniture.

I had to purchase new furniture because my old ones didn't have any support left in them. When I sit down, it was like trying to pull myself out of a hole. Both of the La-Z-Boy sales reps I worked with were very nice. I started out with a woman and then the designer ended up getting in on the act. He came to the house and brought samples.

My father who is 93 has come to live with us and I wanted to get him a more comfortable chair. Our older La-Z-Boy was getting worn out and we've had it close to 30 years, so it has been retired to the family room. I didn't know that my husband was buying a brand new one until after he bought it. The sales rep was very helpful to him but I would’ve gone for a different color because it’s very light, but that’s all right since we don’t have any little kids. The new La-Z-Boy is a very well-made chair and it's beautiful. It's up in the living room so my father can enjoy it, and we’ve all been enjoying it, too. I love La-Z-Boy and I’m glad my husband surprised us with it.

Recently purchased 2 leather recliners, 1 power & 1 rocker recliner. When each was delivered separately we refused b/c of excessive squeaking when rocked & the power recliner motor would not operate properly. They quickly set up another delivery with "replacement" chairs. Unfortunately at delivery it was explained that they repaired the SAME chairs & brought them back. Now both chairs are not working properly, making loud noises when operated or just rocking as well as not holding the reclining position requested.

My experience in store was great. Harry helped me find the perfect recliner for me and I was very impressed with how knowledgeable he was. His passion for La-Z-Boy products was great to see. When a person is genuinely interested in a thing it follows that they become very well versed, this knowledge filled me with confidence that I was making the right purchase. I highly recommend this La-Z-Boy location to anyone looking for the perfect experience finding the perfect piece of furniture.

As a disabled vietnam military veteran I purchased a La-Z-Boy electric loveseat and sofa for $3,000.00 from Slumberland Furniture with the warranty which is meaningless. The loveseat is DAMAGED. No padding or stuffing's in the loveseat. La-Z-Boy sent out a technician from Illinois to Wisconsin to check it out. "Yes", he said "it is damaged, you need padding (stuffings) in the loveseat. This happens sometimes. It might fix the problem." The problem is you can't sit back in the loveseat. La-Z-Boy specialist called us back and said we would have to pay to have the technician come back to fix the loveseat. The WARRANTY is a SCAM. DOES NOTHING. LOVESEAT IS JUNK. I would like to be compensated by at least $1,000.00 back for the junk loveseat. If you go to the La-Z-Boy headquarters on the internet, the CEO is making MILLIONS on JUNK Furniture.

Our other furniture was really old and falling apart so we went to La-Z-Boy's gallery and walked around there. We really didn’t have anybody constantly deal with us until we were undecided whether or not the furniture or the sofa piece that we picked out was going to fit the room. It was okay that no one was with us every minute when we were looking around the showroom. When we had questions, they answered our questions for us. The sales facilitator said that a designer would come out, measure and make a plan out. So we did it that way which was really helpful because without that, we wouldn't have made the right choice and we would’ve been unhappy. The free designing is well-worth it which really benefited us as buyers to make sure that we were getting the right positioning of our furniture.

I was told it was La-Z-Boy Furniture was warranted for life. I had a problem with my La-Z-Boy Furniture. I called the service department to come out and take care of it. They charge, they didn't for me that labor is not covered. I had to pay labor in advance. I asked him if I could show them what part was broken so they could bring it and then have to make two trips. They sent me a schematic, they refused to give me an email address where I can send them back a picture of the exact broken part because the schematic was not clear. I called the store, I called the service department, I talked to the technician and I talked to the store again. I still cannot get satisfaction. That technician basically told me it was going to be that one hour charge in addition to another for our charge to come out and actually make the repair making the repair worth more than the piece of furniture is worth now.

I we went to the La-z-Boy galleries located in Fredericksburg Virginia to schedule an in-home consultation about 2 weeks ago. Unfortunately a storm came occurred and flooded my basement. I called the person to let them know that my appointment needed to be scheduled after the contractors came to my home. Originally the young lady that answered the phone said "Yes" the appointment could be rescheduled and asked my work hours (as I informed her I work) and I provided her my hours at work so that I could coordinate with the in-home personal designer.

I've been in my house for 15 years and I've had five different sofas. The last one I had before La-Z-Boy was the worst piece of furniture that I ever had. So I was looking for a sofa that's comfortable so my husband and I won't have to scoot up many times to get up and the cushions would hold up. I had a great experience with La-Z-Boy so I went back. I got the sofa and the chair, and then I'm getting another chair. They have great customer service and selections. I went back for the second time because I wasn't too sure about the fabric and the color that I picked out and they were just so helpful. But they also talked me into keeping the one that I have because it was far better than what I was going to do. They also called me about when it would be here. There was a day that I preferred for the delivery, but I wasn't able to get that and went with what they had instead. I still have to receive it this coming Saturday.

In September we placed an order for a custom couch. Terms were 30% down before it would be ordered. We put $600.00 down with the understanding and a written contract that $1000.00 be paid by the 15th of October to place the order. We were fine as we were told 8-10 weeks and we wanted for Christmas. We decided that the unit was too big and we went in to cancel today, October 8th and found out the unit had been ordered without the rest of the deposit, and our credit card had been charged. We asked to cancel and were told the order was in process. To say the least we were upset on many levels. If we loose our deposit fine, but we do not want the unit. Appleton Wi Store. Shane is the manager.

We are hard on furniture. Being big people we used to go through loungers every few years. We are so happy with the La-Z-Boy James collection. We have the chair and the loveseat and know we will enjoy them for a long time! I have only had to call for service once when we first got them and the service people were fantastic. Thank you.

This chair is unbelievably comfortable. This is my 5th chair and second of this style. The only problem is the "creaking" in both of the same styles in the mechanism. Oil does not help. You have to get used to it while rocking.

It is extremely high quality and very comfortable. Probably the finest furniture I have ever purchased. I'm very pleased with all pieces. My wife has some physical disabilities so purchasing a set like this is very important and she just loves it and enjoys the comfort that it gives her. Thanks.

Sales staff gets 5-stars, they were excellent! I've also owned many excellent La-Z-Boy pieces. However, my recent purchase that was custom build was disappointing. The cushion is not even, piece is shorter than expected. Lastly, it was just not clean-up before it left the factory.

I just received my Ava 3 seater and 2 seater which cost us £4300!!! It's uncomfortable as when it's reclined you end up sliding half-way down the seat and have zero support to your lower back due to the gap in the middle of the chair which is huuuuuuuge! You also need it about a metre away from the wall so it can recline. Overall for the cost I am not impressed at all!!

I have purchased 3 La-Z-Boy products in the last 10 years, and I am very pleased with the look, quality, and durability of each one. It's a pleasure to find high quality furniture that is both made in the U.S. and reasonably priced.

I love my furniture, loved the service and sales people. But I felt the Delivery charge was too much. $500 was too much and I did call the store and complain. I am not sure when final papers were signed it was pointed out to us the charge. We spent $10,000 and for that kind of purchase I think the delivery should have been included at no charge. This is my only complaint but it has really bothered me. When I called to complain I was given an explanation but it still felt wrong.

We have been looking for furniture for a while. We decided to look at La-Z-Boy. We were impressed with the many styles and selections available. The sales staff was very informative and knowledgeable about the product but at the same time very polite and not pushy at all which made the shopping experience pleasant. Once we did order the product the delivery was by far one of the most organized and easiest deliveries I have had. But afterwards we found that the chair would not stay reclined for my wife. We called the store and a service call was promptly arranged. The chair is better now but the springs are still a bit tight and the chair creeps up sometimes. Still I would not hesitate to buy from La-Z-Boy again.

I just purchased a power loveseat from La-Z-Boy. The gentleman sales rep that helped me was very nice, professional, and cordial. It took us a long time because I couldn't make up my mind but he was very patient. The delivery team was awesome. I cannot remember their names, but they did a wonderful job. They showed how to take the furniture apart if I decided any time to do that. They were very careful bringing everything in and had set everything up. I couldn't have been more pleased with them. The whole experience was really good.

My experience has been nothing but wonderful from start to finish. Your professionalism from your salespeople to your designers to the people that work with me on my order and to the delivery gentleman is exceptional. I was treated like a queen every time I went into the store and given every courtesy possible. It seems that nothing I asked for was too much for your staff to provide for me. Thank you so much.