La-Z-Boy Furniture Galleries Reviews

We placed our order, paid for it per the terms and waited the 6 weeks they told us we'd wait. It wasn't until we called to inquire about the status that they told us it would be another TWO MONTHS before we'd get our furniture. Be honest if you aren't going to be able to fulfill your commitments. It's the least you can do. Terrible service. I'd never, ever, shop your brand again. I'll be sure my friends know as well.

My Pinnacle Power Recliner XR purchased a little over 4 years ago has had several repair issues and my location now has no active repair service available. Spent more money for this purchase hoping for a product that would last, very disappointed. My time and money would have been wisely spent to purchase a less expensive chair and "use and discard" rather than have a product that did not last and cannot be used as intended.

I special ordered a couch and sofa through La-Z-Boy showroom store. The quality of the chair is outstanding, however the couch was made poorly. There are uneven gaps in the backing of the sofa, and the couch does not feel as solidly as but as my chair. I have contacted La-Z-Boy, no response. I would pass on the sofas, but buy the chairs.

La-Z-Boy has been excellent from the greeting in the store to the sales experience, to the installation experience. The sales manager was great at the store. Communication is the key. People want to be kept updated, and they’ve done a great job of keeping me updated with what’s going on. They have a great app for delivery where I can hit that button and it tells me where the delivery guy is and little by little it narrows down the window, which is really good. The guys that delivered it were great. The first piece I got was a sectional that was in the store that they had reduced to get rid of it so I got that really quickly and they were on time. A part of my order is still coming and I got a call saying that it was going to come on the day they originally said. So far, so good.

We moved from a house to a condo and everything fit in place with a couple of little tables. The furniture we had was fine but the one piece had a separate ottoman that was rather clumsy to have around because that chair was close to the fireplace and that ottoman was becoming a problem. Every appliance and piece of brand-new furniture, excluding antiques we had, was bought at Sheely’s for 49 years now. So, my husband thought I should try La-Z-Boy because I have used that ottoman enough. So, I did and I found one that I liked and picked out the custom fabric for this room. It looks nice, but there are things wrong with it.

I recently bought a recliner from La-Z-Boy. The one I had was getting old. I walked into the store and told the representative what I wanted. She was informative. She showed me around and there was one that was on special. It was perfect for everything I needed it to do. It's good furniture and it's been working so far.

It's my first time buying from La-Z-Boy. I'm very happy with the quality of the furniture. Dealing with their rep was very easy. He was very helpful and informative. He also showed other items and was not pushy at all. Someone very close recommended La-Z-Boy to me and overall, we have been both happy. We're satisfied and I would recommend them.

Our old stuff was wearing out. We went to the La-Z-Boy store and the staff was helpful. The gal who met us indicated she was not on commission and there wasn't any high pressure. We appreciated that. We didn't get anything the first time but we came back a couple of hours later, saw somebody else and that's when we decided to make the purchase. The quality is very good and I would recommend it.

One of the worst furniture purchases I have ever made! La-Z-Boy's microfiber coverings are terrible. I have two recliners that have had to have the seat covering replaced twice in the first year of ownership by La-Z-Boy and the material is separating from the cushions again for a third time. Now that they are over the 12 months guarantee they tell me that they won't stick behind their product any longer. In fact the customer service representative told me on the phone that I was not sitting in them properly. REALLY? La-Z-Boy customer service is just as bad as their microfiber fabrics.

My in-laws have La-Z-Boy furniture in their house and always love them. We're buying a new home so we're getting another stuff. We looked at the La-Z-Boy during an astronomical Memorial Day sale and they made sure that we got the deal the day after. It was very easy, quick and helpful at that store. There was a good design specialist and she helped us out in picking a fabric. We got a scratch guard on the sofa and overall, it's very good. It was super awesome and we'll go again.

We like our old La-Z-Boy we've had for four-and-a-half years. It's very comfortable. We moved it to another room and we wanted a new one for the other room. We went to the store and we had no idea what we wanted. We were there for hours and the sales rep was very patient, she stuck with us and did extremely well. We like the reclining chairs a lot but I’m not too happy with the sofa. It’s like a power seat. The back’s not high enough and I'd slouch down to be comfortable but I cannot get comfortable in it, unlike the old couch. We're going to bring the old couch back down to the TV room and put the new couch up into the other room.

We purchased this Electric leather recliner about 14 months ago. We did not purchase the insurance because we feel that quality leather should not have too many issues. The recliner is a light beige and recently we noticed that there are two areas near the seam on the seat that is peeling and an edge on the arm. We probably sit in the recliner about less than 1 hour each day. We feel that substandard leather was used. La-Z-Boy has quality products but in this instance the material did not meet their standards.

It's the first time we ever purchased from La-Z-Boy and everybody was nice. The girl came out and showed how we wanted to set it up. We like La-Z-Boy's stuff. They have a good reputation, and some other people I know bought furniture from them and they were very satisfied in that. My La-Z-Boy was delivered this morning. The delivery team was very nice, very cooperative and did everything we asked them. They put everything together for us. The quality of the product is really good. The only thing left is that they didn't have one chair ready. It won't be ready until the 15th, they said, which is no problem. Everything seemed to be fine.

I purchased a "leather" sectional from a La-Z-Boy store at 4 1/2 years along with the Guardsman Leather 5 year protection plan and had to have it replaced 2 years later. Total cost of the sectional is over at $6000. The leather began to crack and peel and has gotten progressively worse. This started approximately 7 months ago and continues to get worse everyday. We are a retired couple and there is no excessive wear and tear nor abuse on the furniture. This was not expected with the age of this furniture, especially being leather material. I contacted Guardsman Furniture Protection and was told our problem was not covered. I have also had several repair expenses (after the warranty expired which was not covered by the protection plan), so it has cost us over $6000 for this sectional. Normally, I do not buy an extended warranty/protection plan but was convinced it was well worth it by my sales associate!

Chair has a design flaw. Will not release from the extended position without making loud noise. Technician came to my home and said problem was "unlevel" floor. I called Manager who initially wanted me to come to his showroom as he was smarter than the technician. He changed his position and refused to make repair. Refused to do a swap and offered no satisfactory solution. Appears that I have to contact MD Attorney General Office for resolution.

Shortly after my 1st delivery (full living room set-up), La-Z-Boy lost my information in their system. Within a short period of time we purchased another piece. Had issues from day 1 on the love seat but no one could help. After the 1st year warranty, customer care informed us that they do not cover warranty work after the 1st year and we needed to contact their secondary repair company.

Our living room furniture was 15 years old. The padding was very much shot and it was time for something new. We wanted to buy something with a better quality. We went to the La-Z-Boy showroom in Turnersville, New Jersey on Route 42. I told the rep what we were interested in. We liked the model we looked at from the standpoint of the power sofa, the power loveseat, and the power recliner, but it was in leather, which we didn't want because we have some pets. We wanted a fabric. So, we went through an extremely large assortment of fabrics and materials that they do their furniture with. We chose the color we wanted and we've been very happy with it. We've had the La-Z-Boy power recliner at home for nine months, and we like it so well that we bought a whole new living room suite. We purchased our La-Z-Boy set in February.

You have restored our faith in Lazboy. We went out of our way purchase from Lazboy based on our perception of your good quality and good customer service and you have not failed us. Thank you for your assistance in this matter, we are very pleased. Yours Dorothy

Maybe the way we were treated at the Sugarland, TX Location was a sign. We then went to the Humble, TX store where they were very helpful. Picked out two chairs to replace our existing La-Z-Boy chairs that were over 15 years old. Less than 6 months old and we sent pictures in because of the poor quality of the upholstery/stuffing job and were told after 4 1/2 weeks that is the way they are. Our original plan was to also replace our leather sofa and loveseat, but if this is the level of quality that La-Z-Boy now has, I am glad that we did not. $3,000 for the chairs is a bad enough experience.

Approx. 8 weeks ago we purchased a custom loveseat that should have had a charging port in the center console. Our couch was delivered on 4/25/17. When it arrived I checked to make sure everything was in order. I noticed that the port was not included. I called the store and spoke to ** (1960 West Houston). She informed us that since we signed the custom receipt it was binding and we could purchase a new couch for $168+. Instead of admitting that she made a mistake and would make things right she handed the phone over to manager **. He informed us that again we signed the custom order and the only way to fix the problem was to order a new couch.

I've had a good experience with La-Z-Boy, but I'm not really satisfied with the chairs I bought from them. At first, I like the styles they had and I have been looking for them so I bought two swivel chairs. But I don't think the upholstery is very good. There were big creases where the curves were and they weren't pulled tight. They could have done a better job on upholstering those little rockers that I got. But they said I couldn't return them because they were special order so I just gave up on it. But still, I was very satisfied. The sales people were very nice. They did a very good job except that I made a mistake in what I bought.

I wanted to share my experience shopping at La-Z-Boy, which was complete frustrated one. We bought over 5k to 6k furniture and were thinking of all furniture of our house from La-Z-Boy, which we did not because of our horrible experience for our living room. We moved here to Okemos Lansing in Aug 2016, started searching for furniture and some friends suggested that we should go with La-Z-Boy. Which we regret that why we choose La-Z-Boy?

I have a disabled son who lives in a group home and was ready to have a new chair in his room. I bought one from La-Z-Boy and everything went fine. I got a $1,200 chair and I like its quality though it's probably a little bit over-priced for what he needs. He can't make the seat go up, so I got the buttons on the right. I wish I would have gotten the cord though. It might have been easier for him. But the buttons were ready that day and we didn't wanna wait. What was really nice was I asked if we can take the model and they said we can. And I liked that - being able to buy it and take it home. I already had the van, so it's great.

Went to the Paramus store sad and very comfortable chair and my husband ordered it for me as a Christmas gift. It was delivered in January. When it was ordered the salesman asked me if I would like a different fabric so I matched it to my couch. We paid $800 for this chair and $100 delivery fee. The chair was not so comfortable chair right saddened at the store but a hard as rock piece of garbage. I have been complaining since January. I have corporate office. I have called the repair shop. I had the arm rest replaced as it was hurting my elbows and it still didn't help. It still hurts my elbows.

Professional staff got me my perfect couch. Special thanks to Bob ** for helping me with my first time purchase from La-Z-Boy. Definitely worth it to go into the store so you can use their fabric selection wall in the back and get a first-hand look at the furniture items out on the sales floor. Couch was delivered on time and they went over how to prop up the sleeper sofa inside.

Our old recliner was worn out. I bought the old recliner from La-Z-Boy years ago and so, that's where we decided to get a new one. However, I was always under the impression that their representatives were going to haul the old La-Z-Boy away. But they said they don't haul them away at all. Other than that, the experience was fine. The new recliner is very nice and we enjoy it. While it was expensive, we got what we paid for.

We've had La-Z-Boy furniture in our home for 20 years. We went to buy a new one since they were worn out. We went in their corporate store in Appleton, Wisconsin and they showed us different things and we told them why we liked this particular chair that we had and felt bad that that it wore out. And here, they still had the design and the design not only came in a recliner, swivel-rocker, it also came in a loveseat style and a couch style. Moreover, the couch has a power headrest and a lumbar support. We're retired and we do spend more time at home now so we upgraded.

If I could give negative stars, I would. We bought a microfiber couch 18 months ago. Every seat cushion is ripping and every back cushion is ripping off. We had our Macy's couches made of microfiber for 15+ years without a problem. We called the company at the first rip and they said it was related to activity in the house (we are two 40+ adults with no children). We called again as more cushions started ripping, but La-Z-Boy refuses to repair the defective material and stopped returning calls. The local store where we purchased the couches is no more helpful than the national company. Do not waste your money here.

The first attempt to deliver this chair was Jan. 3. This chair was delivered on its second attempt because it needed some repair the first time so the delivery people said. When it was delivered it had damage on both arms including having 2 left arms. I immediately called the store who told me to call customer service. A serviceman came and took information and pictures Jan 24. The big day came April 6 when a repairman came with upholstered sides for the chair. Today is April 20 and I still have this laughingstock piece of furniture I paid $1200 for. There is not a person in this company that would want this chair and it certainly would not be put in a showroom. I feel I have been a victim of fraud. Yes fraud because this is certainly not what you told me I would be getting when I was signing the contract and paying the bill. How long am I supposed to wait for what I paid for.

I purchased a recliner in March of 2016 because I had to have an operation on my stomach. I got it home and set it up. I sat in the chair and noticed that the wings were loose but I thought it was supposed to be like that. Fast forward to January of 2017... I start to hear a squealing noise every time I rocked in it. I called La-Z-Boy's customer care and after the phone was finally answered, it was a recording of music. Eighteen agonizing minutes later, an agent answers only to tell me I wasn't on the correct department line. Sooo... I was placed on hold with the exact same music for another 20 frickin minutes and I was just so disappointed with how slow they were and how they acted as if it was no big deal for their customers to sit on hold for so long. Sad part is that they will gladly accept your money but customer service is the least important for them.

We purchased a recliner with a custom fabric two months ago and it has started to pill in three places. I popped into the store and the salesperson said she would call customer service and they would send someone out and if they needed to replace the chair they would. She told me that the fabric we choose should not pill. Customer service called and said that pilling is not covered so there is nothing they could so... sorry. We have purchased 3 recliners, an Ottoman and a couch from La-Z-Boy and we will not be returning. Very unhappy with their customer service department.

First let me say the quality of the furniture seems to be fine, if somewhat overpriced for the level. We were happy with what we ordered, understanding it would take a few weeks to get it made and delivered. The problem is that it is going on three months now, and one piece is still not ready. It was delivered to the store for pickup in very shoddy packaging, and on inspection was damaged. We refused delivery with the promise from the store we would have our chair in about three weeks. It was already over three weeks late from the date we were originally told. Please note this damage was only discovered AFTER I paid the ticket.

First off, we were very happy with the service provided by the designer at the Cranberry, PA location and love the look and style of all the pieces we choose. The problems began with our request to replace a decorative chair that was not correctly made. The fabric was not stretched over the frame properly and there was rolls of extra material in the front and on the back of the chair. When the service contractor finally decided to return our call he had us take a picture and said the chair would be replaced. Fine. But no follow up phone to let us know if the photo was received. No phone call from anyone at La-Z-Boy to let us know that the chair would indeed be replaced, no confirmation, no confirmation number and no estimated date as to when we could expect the replacement. Okay, once again, fine. We would simply wait, no problem.

Bought 5 items. Bill says 8 - 10 weeks for delivery. At 12.5 weeks three items arrived one of which was wrong color (bright red with large puckers in the arm cloth, we ordered teal blue) which was reordered. One chair we thought would rock and swivel only rocked and had puckers in the fabric. At 17 weeks, two more items arrived. The chair that was powered was supposed to be steady with legs. It rocked. At 25 weeks we had had enough. Made a phone call and asked to remove it all and give us our money back. Suddenly the final piece was 'found' and delivery was promised, along with a tech to fix the one chair and some cash back. Had a yelling match on the phone with one of the store owners, dealt with a salesman who really wasn't listening and a production crew that could not box things correctly or sew a straight seam. Totally disgusted.

We had purchased from La-Z-Boy in the past. When my son moved out, he took my old furniture. Our new La-Z-Boy is of good quality and it holds up much better than anything else we've ever had.

From the time we walked into the showroom, to the interior decorator at our home, to delivery, and to fix a defect by their service person, the experience was top-notch! We will be recommending La-Z-Boy to our friends, colleagues and family. Kudos to the entire La-Z-Boy team!

Our purchasing experience with La-Z-Boy was very nice and the salesperson, Loren, was very knowledgeable and fabulous. She designed the rooms that we bought the furniture for and gave us suggestions for repainting the walls and how to rearrange things. We really love the furniture. Although the counter chairs, which look nice, doesn't have much quality in them. We had all 5 of them for a few days and 3 of them literally came out. It turned out the screws underneath the seat that hold them together was never tightened.

We ordered our furniture from the Kelowna La-Z-Boy store in December. While we were waiting for our furniture to arrive we stopped by the Kamloops La-Z-Boy store and found out we could have saved a lot of money at the Kamloops store. We called the Kelowna store to ask why the big difference in price. They told us the reason why was because they have a technician on staff and have better after sales service and the Kamloops store has to contract out any service problems.

I ordered my furniture after an in-home consultant came to my house. She gave me suggestions for color and fabrics. My order was delivered when promised. I had a small issue that was taken care of promptly after I called it in. I have been very satisfied with my furniture and would recommend La-Z-Boy to a friend.

We had a great experience with La-Z-Boy. The purchase was for a move and it's not the first time we've purchased from them. They came out to the house this time and helped us figure out what size furniture would fit in the home and the colors. Their reps were very experienced and knowledgeable and then their delivery team was on time, courteous and very helpful. They put the furniture where we wanted it. I would recommend La-Z-Boy in Canton store to anybody. They're very friendly, personable and I would definitely go back.

My wife and I have placed three separate, multiple piece orders at this store over the past four years or so. In three orders, the store has delivered damaged products four times and has yet to redeliver the latest. The first time, we had not noticed that a chair was damaged until about three minutes (literally) after the truck had left. We called immediately and were told that we had accepted it as is, and we would have to wait for a repair technician to be available. It was over 10 days that we had a brand new leather chair sitting in our home that we had to warn guests to stay off.

We liked the furniture we got from La-Z-Boy. We were also introduced to a decorator there who was great to work with. That's really what made us furnish almost our whole house right from La-Z-Boy. The delivery was on time, too. It was perfect.

I recently replaced the recliner that I've had for 24 years with another La-Z-Boy. The interactions with the sales rep were fine. She did everything she could for me. The delivery crew was also great and very friendly. They showed up early, came in, and got the chair set up. They made sure I had everything I needed before they left and helped me haul out my old chair. However, I am not so happy with my new chair. The last one was more of a leather chair and I sat in it from day one and it felt really good. This one is a different fabric and it's got over-stuffing. It does not sit nearly as well. I'm not enjoying it at all.

I am writing this letter as we are very upset with the couch we purchased at La-z-Boy and the tactics that were used to sell it to us. We were sold the couch at the Hilliard, Ohio location located at 3687 Park Mill Run Drive on 4/26/2014 by a sales associate that I will not name publicly. The item was on clearance ($200 off of $1,200) due to discontinuation of the fabric as it was defective (it fell apart is what we were told). To assure us there would be no problems, the sales associates insisted we purchase the Ultra Shield Protection Plan for 5 years in case there were any issues with the fabric, as it would be replaced and repaired at no cost, which we did. The fabric on the couch has since started fraying and literally falling apart, just like we were told. We called Ultra Shield to report the issue and to get it repaired and were told, "Fabric issues are not covered as this is a manufacturer defect."

I love my sofa. Your fee of $39 to have it shipped to your store in Saugus was a necessary evil because I did like the sofa very much but I was the one who found 2 guys with a pick-up truck to get it at your store and bring it to my residence. Not sure why the $39 charge. Also, had to call your customer service center in order to get in touch with the store to let them know I would be there to pick up the sofa. Your Customer Service couldn't reach them either and I had to drive there to let them know when a simple phone call should have sufficed. Neither issue is major but I wouldn't classify my experience as the best.

I purchased the sectional from a La-Z-Boy store 3 years ago. As you can see by the image, the leather began to crack and peel and has gotten progressively worse. This started approximately 1 year ago. We are a retired couple and there is no excessive wear and tear nor abuse on the furniture. This was not expected with the age of this furniture, especially being leather material. I assumed the La-Z-Boy company having been a reputable company for many, many years, would stand by their products. This has not been the case. Upon contact with a La-Z-Boy representative, I was offered only a 15% discount for replacement of the defective area. Needless to say, I am very disappointed. After seeing these reviews, apparently this is a common issue. I cannot recommend La-Z-Boy to anyone based on my experience.

I cannot rate you at the moment because I am not happy with my furniture. I ordered a sofa and the matching dual recliners that are connected by the centerpiece. When delivered one of the chairs was not connected to the centerpiece. The back of the chair would lean all of the way back with you. Had to call them to come back and connect the chair and fix the back. They took a piece off of the sofa to fix the chair. The chair is still not working correctly, the back of the chair now will not straighten back up once reclined. I talked to them on 4/3/17 they were going to talk with their person who fixes chairs and call me back the next day. I have not heard from them and today is 4/10/17. I am to the point to where they can come pick up all of the furniture and refund my money. Not happy.

We were extremely pleased with the outstanding service we received. Our knowledgeable sales woman was very helpful. And your delivery men were great. I would definitely recommend your quality furniture to friends and family. Especially since our furniture was "Made in America".

We just received delivery of our sofa and chair 1/2, and they are just as we hoped in terms of quality, fabric and color. They were delivered as promised and on time. An award for patience and helpfulness should go to Renee ** at the Algonquin, IL store. We spent about 6 hours over three days going back and forth over style, sofa/chair options, fabric and color. I am sure by the third day, she could not have been happy to see us back again wanting to change what we had just ordered the day before. To her credit she hung in there with us, provided information and suggestions, and helped us get it all nailed down. Thank you so much Renee for your help and your patience.

I really liked the look of the La-Z-Boy recliners that a friend of mine had purchased to go along with some Ethan Allen furniture she had. And Brooke Shields is advertising La-Z-Boy so I went there. I wanted a new sofa and to replace a loveseat with two chairs. So I went into the store and told them that I was kind of a blank slate. Other than I knew that I wanted those three central upholstered pieces. The sales reps started getting a feel for what colors and styles that I like. I went for the fletcher chairs, which are not like the Archie Bunker recliner.

We had purchased a new couch and love seat and received delivery not even three months ago. After the second month we noticed that several of the cushion seats the material is pilling. When we picked the material we had asked the salesperson about the quality of the material and was assured it was of the most top quality and guaranteed. In speaking about the issue with others, we understand that pilling may occur but not this soon. We brought a cushion back to the store of purchase and were told that pilling is not covered under warranty and there is nothing they could do and showed us the product warranty coverage sheet that in small print says pilling not covered.

If I could give a zero star, I would for La-Z-Boy Furniture. I purchased a set of couches with one reclining armchair. I used it only for one year, and the leg support doesn't fold down. I called the company and thought they had lifetime warranty as promised by the salesman. I was told that they would charge me $100 to pick it up and $100 an hour for the labor to fix it. So the only warranty is parts. I know it needs only one plastic part to fix it. Also, the mechanism should all be metal instead of one key part in plastic. I feel the $4,300 furniture is not well-made. So I need to tell other buyers. Be aware!

I had stopped in at the La-Z-Boy in Lake Zurich because it’s closer. I didn’t like how the person that I was asking questions to responded to me so I ended up going to the La-Z-Boy in Algonquin. I told the lady that we talked to there what I was looking for, what I wanted, what I didn’t want. She was very helpful and then had the lady come out to the house and just clarified what I was already thinking but I wanted a second opinion.

We have moved into a continuing care facility and into an apartment. And for the second bedroom, we had a double bed and we decided that we didn’t use the bed that much for guests so that we decided to get a sleep sofa. We have already gotten a sofa somewhere else and I needed to get two chairs and I found them at La-Z-Boys. The ones that I picked out were good. The sales representatives explained to me the sale that they were having. They then delivered it. We like it very much and worth the money. It was overall, a good experience.

I've been ripped off. I purchase 2 full power, reclining loveseats in Oct. 2015 at a price of $2800. This was after searching for over a year for the perfect style to fit my needs. Well I was sold on the new Renew fabric that was "supposed to be better than leather because it doesn't show scratches, doesn't stain, doesn't dry out and weather, etc." Well a little over a year later, it looks like I've had my loveseats for 5 years. There are worn spots everywhere, just where I put my elbow on the armrest is worn, where a person's butt hits the cushion is worn, it's terrible. Doesn't stain?!? Right, I spilled hot tea & it practically bleached a spot.

If you're shopping for furniture, take my advice and avoid La-Z-Boy. Horrible (but expensive) product and atrocious customer service. I bought an electric recliner for $950 in June of 2015. It crapped out on April 7, 2017. It didn't last 2 years. La-Z-Boy wants $109 to come look at it. The "motor" was covered, but not parts and labor. They also wanted me to pay TODAY and they would come check it out in 2 MONTHS, on June 16, 2017.

The store we purchased sofa from on Glen Cove Road was amazing. The salesman we had was great. The delivery men and the actual delivery went very smoothly. This is my second sofa purchased with LaZBoy. I recommend it highly.

In March 2015, I purchased a Rowan Reclina-Way Reclining Sofa and Recliner w/ Ultra Shield 5 Yr. Protection Plan. Am a widow, live by myself, I sit on right side of sofa. Other side/recliner sit on very little. A couple of weeks ago noticed some "splits, tearing, holes" in the side of the recliner. More on other parts of couch. Contacted store, was to told to contact Ultra Shield. Ultra Shield told me that it was not covered but IF I had caused the damage or accidentally caused it would be covered.

We were pleased with the process and experience until the delivery. We were unable to pick our delivery date and they arrived outside their delivery window. We were advised at the delivery we would expect a follow up call from La-Z-Boy, but we still have not received that call.

Buddy, the dog, made a mess of our couch and chair, so we had to get rid of them. La-Z-Boy has a good reputation so we purchased a power sofa, recliner and rocker from them. The sales representative that I dealt with was very knowledgeable. And the furniture will be delivered between 12 and 3 tomorrow. So far, I had a very good experience with La-Z-Boy.

It was time for some new furniture, so I went to La-Z-Boy where I had a positive experience with their salesperson. The furniture was delivered and that went well. The crew was careful, and they cleaned up after themselves. La-Z-Boy is a little pricey but the overall quality is excellent.

In all fairness I'd give 5 stars to our sales person/store manager Kim and 5 stars to our designer Rachael, maybe 2 1/2 stars to Steven who had to deal with my rant. Steven did give us free shipping for our inconvenience when the fabric for the recliner was backordered until mid-May, but saw no reason to compensate for a second delay until mid-June. The recliner was ordered January 27! Kim gave us an additional 10% off the chair. La-Z-Boy gets the 2 stars for not being able to keep a better tab on the fabric in stock.

Don't buy the extended Warranty. It's worthless and won't fix a thing. I bought a similar chair to this 2 years ago. Spent the extra money to get quality and the added warranties. I'd have been better off flushing the money down a toilet. Their chair didn't last a long as the one I got from Big Lots and cost 3 times as much. You didn't honor the extended warranty and fix the chair. Even the Frisco Store Manager told me that he thought the extended warranty would fix the chair. You might as well have stolen the money from me. Oh wait! You did. Your extended warranties are a joke and fix nothing. I'll never buy anything from La-Z-Boy again. Neither will my family or anyone I get a chance to talk to.

The chair (1HR519 C137166 FN 007) selected was to aid in spinal problems. So far it has achieved all expectations. I had a problem after the second day, which was corrected within 48 hours. Splendid response. One area that was not covered was the battery back-up for the chair if a power failure occurred. This was explained when I asked what the box by the plug was for! For a 1400 dollar purchase two batteries should be provided.

We were in the market for a new couch and chair and went to a few other places but ended up back at La-Z-Boy and it's the second time we've purchased furniture through them. We had a very excellent representative. She took her time to lay the furniture out in the space that we had and it felt like having an interior decorator. She took very good care of us. Also, the delivery was on-time and professional. We're very impressed with the service that we received from La-Z-Boy.

I recently purchased some sofas, a recliner and an ottoman from La-Z-Boy. We have mismatched furniture and wanted something all matching. And we were looking for a decent quality, but not too expensive so went to La-Z-Boy. Their sales team were great and they were very helpful. They have the sofa, the exact one, in the store and they had the chair, just in a different color and we were able to sit on it to see what we're getting.

I bought a "top grain leather" electric recliner the first of last June, 2016 that has adjustable headrest, lumbar and foot all independent of each other. The recliner was not delivered until Just before July 4th. At first the recliner felt very stiff and hard. I called the store right away and expressed my concern saying that if this was the way it was going to be I wanted to return it for a refund. I was told to give it some time, that it needed to "break in". I gave it time and the longer it went I found the padding in the footrest to be very thin, felt and feels like you are putting your heel and/or foot on the edge of a sharp/hard board. The lumbar assembly feels like it is poking me in my back even when not engaged. The headrest is not padded well and the hard assembly is like putting my head on a brick. The wood frame squeaked loudly whenever you moved or moved the electric chair.

4/5/2013 1:00:11 AM - April 2, 2009 we purchased leather sofa LF863578 and received it a month later. April 2011 I reported that the color was coming off of the back where our heads rest. The warranty company refused to repair/replace the leather. I contacted La-Z-Boy and later heard from Michelle at our local store on the Katy freeway. She replaced the entire back of the recliner. April 2013 I noticed the color is not only coming off of the back but also the foot rest where it hits the couch; where my legs rest. I emailed Michelle but she never replied.

La-Z-Boy was great. Everybody at the store was wonderful and the delivery was great. The chairs not exactly fitting correctly but everything else is okay. It’s hard to tell when you sit in the chair for five minutes in the store. And then when I get home, my feet don’t touch the floor and it’s a little bit further away from the back to the knees so maybe its not a good chair after all but it’s a very comfortable chair. It’s just not quite fitting me correctly.

La-Z-Boy was very helpful and easy to work with. I went out there four times and couldn't decide what to do. My home has a very unusual shape. La-Z-Boy then finally had a designer come out, take the dimensions, and then line it up with the furniture that would fit in the space available in my home. The fellow that helped me and the interior designer were very good and patient. We got very good service and good quality furniture. We purchased a total of $5500.

When we first got this unit (model# 1PM519 and cover c9934750o060895. Description - Platluxlft/m&h/brn), I noticed a strong smell coming from the chair. Not mechanical but rather from the upholstery. I was hoping that this would "air out" after a short while but now, nearly four months later, it still "stinks". This can not be "normal"! The "cracking" noises from the internal mechanism started recently. This too can not be accepted.

Overall we love our pieces. Only reason I didn't do 5 stars was due to lack of customer service. We would call to get an ETA of our order and no one would know anything. No genuine help, felt like we annoyed more than anything.

Our experience was awesome. The sale woman took us around to quite a few of the displays to try and help us narrow our choices down. She was patient when explaining the different styles of couches, as well as the colors and fabrics available in each style. We just recently received our furniture and the delivery men were very professional and quick. And as for the furniture itself, we LOVE it. So very comfortable and exactly what we were looking for.

My mother needed a chair so I purchased one from La-Z-Boy for her. We also purchased three more for ourselves. We were satisfied with the product and my mother likes the furniture a lot. Plus, their reps were always nice, friendly and helpful.

The recliner which costs $568.98 before tax came with very poor workmanship and quality. The repair person has been out once. Now they have sent a whole new bottom to the chair and we have to wait 3 weeks for them to come "fix it" again. I don't even know if what they sent is the correct part. This is a chair they stick not a special order, so why not replace the chair? And I paid for fabric guard, how will I know if this new piece has been protected? I leave messages without return calls. Poor customer service after the sale!

I love the quality of the recliners purchased from La-Z-Boy. The sales representatives were helpful and knowledgeable. I had the delivery scheduled and they were early and careful.

We had a very pleasant experience at the La-Z-Boy gallery. There was a lot to choose from and we had no problem deciding what we wanted. Our salesperson was very knowledgeable and helpful. I would recommend this store to our friends. We are getting anxious now to actually get them.

We went in looking for a couch and ottoman and that is exactly what we found! Our wonderful salesperson was so helpful. There were some printer issues and she was very apologetic especially since we had a cranky 3-year-old with us. We would definitely recommend buying from La-Z-Boy! Our delivery guys were exceptional as well. Courteous and fast!

We have always purchased La-Z-Boy recliners and have had good luck. Moving to our condo we purchased two in Oct. 2016. We used them a total of one month as we then left to spend the winter in Florida. My complaint is when you release the lever it makes a bang sound unless you put your foot on the floor to guide it down. My husband isn't able to do such a thing. But I can't understand why this happens. It has never done it with your previous recliners. Please advise if we are doing something wrong. Thanks.

Thank you for your services - the person who assisted us was most kind and excellent. We purchased a chair (pinnacle power recliner) for my sister who was given the diagnosis of breast cancer and not long to live (she has since passed). We needed something small, safe, in stock, and that the nurses could adjust as her needs changed. My sister didn't want to be in bed when people came to visit and could get into the chair with a lift. Thanks again.

I had a La-Z-Boy in the past so when I decided I could afford another La-Z-Boy, I went and got one. All the associates over at the location that I bought the chairs were all very nice and professional. It was good customer experience. However, I had a little issue with the billing but that got straightened out so everything was fine on that end. We scheduled delivery and it was also good. Keep up the great work.

First time customer. Pleasant and easy experience start to finish! Enjoyable shopping in the store, delivery guys were AWESOME! "We are here to make you happy!" Highly recommend to anyone and everyone!!!

FYI, if you decided to spend more than $1500 on a La-Z-Boy chair that they have to order because they don't have any in stock, sit in it for at least a couple of hours to make sure you love it, because their return policy is THREE days AND a 30% restocking fee. Seriously? It costs you $500 to restock the chair? Also, don't sign anything you haven't read closely. Better yet, don't shop at a store that has policies like this.

We had a great experience purchasing our Reese sectional. Made several trips to store. Never felt overly pressured and when it came time sales people very helpful. Will be going back to get a chair in the future.

We made the mistake of not buying new sofas from another store, even though we had had wonderful sofas from La-Z-Boy that just were done. One year later, we had to replace the new sofas, so we went back to La-Z-Boy. These new sofas and a new recliner are superb! Satisfied Customers.

We have an extra flow over room for the kids so we purchased a sectional and some recliners from La-Z-Boy. Daly was fantastic, knowledgeable, friendly, easy to get a hold of, great ideas and she made everything very easy as far as being comfortable with what you bought and giving you suggestions. What I started with wanting and what I ended up with were totally different for the better. The home delivery was on-time and they put felt pads on everything. However it’s a little awkward sitting on the couch in my living room. You feel like you’re gonna slide off of it but for the kids, it’s fine. They’re a little over-sized but the chairs are comfortable. It’s a little on the upper-end but quality-wise it’s okay.

La-Z-Boy is a great company. A long time ago I purchased from them and because I wanted the chair, I ended up purchasing a new one. Their sales representatives were wonderful. The delivery team was also great. Plus they have good quality chairs. I was very satisfied.

Went into the store simply looking for ideas for replacing an old recliner. Had no intention of buying that day but as Steven helped us determine the best fit and features that best suited us, we decided to order exactly what we wanted. No pressure, just suggestions to help us determine the best fit for us. Have purchased several recliners and a sofa from La-Z-Boy over the years and have always been happy with the quality.

I felt the recline I got felt great in the store and "hit" me just right in all the right places. But after a few days of spending time in the chair I began to have hip, knee, and foot problems. I went to the chiropractor and got fixed up and dang if it all didn't happen again. I went to the chiropractor again and fixed up. But this time I decided to not sit in my new La-Z-Boy chair but a different chair. I spent plenty of time in the old chair and was fine. A couple of weeks later I went back to try my new La-Z-Boy chair and darned if I didn't get the bad hip, knee and foot problems again.

Very happy with the whole experience from start to finish. A very nice variety of chair sizes, colors and styles to choose from. Courteous and patient salesman who never tried to hurry me into making a decision and of course they delivered my chair in the time they specified.

One of the best purchases I've ever made. Back issues, sleeping is difficult and the recliner (Clayton recliner) has made a vast difference in my life as I've been able to get more sleep. Recliner has proved to be durable, comfortable, and functional. Extremely pleased that I made this purchase.

No one called us to tell us the order was ready for delivery and when they did call about payment said we could only pay by credit card over the phone. We ordered two lamps and were told we could pick them up ourselves since they didn't deliver lamps. We had one lampshade sent to the house not two and no lamps. We are still trying to get the lamps but keep getting the runaround. We were told they never deliver lamps, someone would get them to us and back to we should pick them up.

Paige helped us, again, to find the item we were looking for. We were looking for something not represented in the store. Paige looked into her computer program and found the type and size table that we wanted. The color of the item looked different on the screen than a piece in the store (from same company), but Paige assured us we will be happy with the item or she will send it back. She has confidence in the La-Z-Boy product and we like the quality.

During the time of delivery, discovered control units were not secured to sides. After delivery left, immediately found cushion on 90 degree piece was defective. La-Z-Boy sent rep within a few days and he agreed with the complaints. A few days ago I receive parts in the mail. No instructions whatsoever but I could probably figure it out. I have had no communication other than when the rep visited to look at my complaints. I understand some things take time but you need to communicate what you're going to do.

I special ordered the Tripoli Power Reclining Sofa and the matching manual recliner with the swivel base. I was told it would be 4 to 6 weeks and it arrived just over 4 weeks. Rae was my salesperson and she was excellent, very knowledgeable. The delivery people were very polite and willing to move the furniture around until I was satisfied. They were quick, efficient and nice.

My experience with this purchase was excellent. I knew and worked with David **, who sold me my chair. Because I love the product, I did not look at any competitors.

I was looking for a chair and my friend and I stopped at La-Z-Boy. I liked their product and I made my first purchase from them which was a power recliner with a heater and a vibrator. The girl who talked to us was very nice and helpful. They ones who delivered the chair were nice too and they moved my old chair out of the way and put this one. This one is a cloth fabric chair and it was sprayed with something to keep it from staining. I like it really well and I still put arm things on it, but I'm afraid the seat part is going to get wrinkly before I wear it out. Otherwise, this electric chair is very comfortable and it fits me a lot better compared to a chair I had 'cause that one was hard to get in and out of. I've told different people they have to go to La-Z-Boy because they have a lot of nice furniture.

All aspects of our purchases was handled professionally. The products perform as expected and are better quality than other options we looked at. All personnel were great to work with and presented themselves well. We have no complaints and were impressed with each person who supported our purchases. We bought two sofas, an sleeper sofa, and a grandma chair.

I purchased this expensive chair thinking I was getting top quality. Sadly that is not the case. It has broken twice since the purchase and each time the same problem. When you pull the handle to recline/raise footrest the handle will not move. Last time it took a total of 45 days to get the problem resolved after having the chair for only 18 months and I had to pay to have it fixed. It has now broken again and it is the same exact problem! The mechanism inside the chair that the handle works is broken. This has to be some sort of defect in this chair. Does this mean that I will have to pay to have this chair fixed every 18 months for the life of the chair? I am having a very serious double back surgery the beginning of May and need to have a chair by then! I spoke to Nelly today who is going to do her best to resolve this. I hope so!

I purchased a chair and it had no lumbar support, had problems coming up out the recline position and padding not uniform. Denise the Customer Service Manager was amazing. Both she and her co-worker suggested I come back to the store and they will fit me to a recliner. I updated to an electric recliner and a chair with lumbar control. I look forward to getting that chair and being more comfortable. Excellent job customer service team. Thank you for standing by your products.

Fabulous customer service! Furniture has been delivered, looks fantastic and the delivery guys were quick, friendly and efficient. Thank you for a great experience. We will return to La-Z-Boy for all of our future needs.

I could not be more thrilled with my purchase and experience with La-Z-Boy. I ordered 2 rugs. After several days I realized that one of them would be too large for my space. Although I had gone beyond the 48 hour period for making a change to the order, the wonderful staff at La-Z-Boy were able to accommodate me and change my order. I love my new rugs... Great price and fantastic customer service. I would highly recommend La-Z-Boy.

Recliner finally failed to operate after 1.5 yrs. Called the ext warranty people. They came out March 03, told me I needed transfer case replaced. Haven't heard anything since??? Really getting tired of being ignored. Service sucks. Guess I paid for nothing... Need help... somebody???

We purchased a reclining sofa and two power recliners. We are very pleased with the quality and comfort of the furniture. The experience with the salesperson was casual and relaxed. She answered any questions we had and was helpful in the selection of furniture and offered suggestions that helped with our choice. We will recommend this store again and will consider them on future purchases.

Danielle and Theresa were great sales personnel. Showed us what we wanted to see. Talked to us like friends. No pressure. Answered all our questions. Sat in many recliners in until we found what we wanted and talked about different colors available.

I had a fine time purchasing the sofa from La-Z-Boy. I purchased it when the house was being built. The sales representative was good. She did not pressure. My brother was with me and she’d go away and would come back after a couple of minutes. But I put my finger up and I said, “No more. We’ll call you when I’m ready. I’ll tell you when we’re ready.”

We received good service from Suzie **, however we are disappointed in the chair which we paid $1700 for. It was purchased primarily for my husband, however it wasn't for his use only. Suzie came to the house to see what the problem was and offered to exchange the chair for us but the restocking fee was $725 which I find ridiculous. We are going to give it time to break in to see if the headrest gets any more comfortable. Overall, we are disappointed with the chair, I expected more comfort from a La-Z-Boy.

Had an excellent experience in the recent purchase of furniture from the Wayne, NJ La-Z-Boy furniture store. Sales personnel were very helpful without being pushy and overbearing. Purchased a couch and loveseat, both of which were delivered as promised and set up without incident. Overall, extremely satisfied with service and would definitely recommend.

Lift chair recliner is too slow in reclining and extra slow in returning to the life position. ALSO, when entering to the sleep position there is a noise as if it is going off track. The heat and massage is very minimal, but I can live with that. Other than that, the material is nice and the workmanship is quality.

We purchased a new sectional and matching chair. When the fabric began to peel extensively, we contacted customer service. They sent a representative and subsequently agreed to replace the furniture in a different fabric of our choosing. Throughout the process they were professional and courteous. A pleasure to work with.

Every time I call to get an update regarding the sofa I wish I had never ordered. I am forced to deal with rude, unmotivated people... In a world in which many companies can track a package by the minute... the most accurate delivery date estimate I can get from your no customer service people is "maybe next month..." Sad sad sad.

Ordered sofa, side chair and lamps 1/24/17 with estimated delivery of 6 weeks. Fabric unavailable after $4,500 order placed so delivery estimate moved often with last estimate for shipping 5/18/17... Wow! And store manager said it could be pushed out 6 weeks and then another 6 weeks... Repeat... Repeat. Cancelled order on 3/27/17 and went to Southeast Gallery same day. Spent $1,000 more but have order arriving 4 days after order date with free shipping. Have a friend that has struggled for months to get La-Z-Boy to honor their lifetime fabric warranty and are now waiting for their replacement. When the custom-ordered fabric started to fray after 2 years they were told to purchase a fabric electric razor and trim the entire couch - hard to believe. Don't waste YOUR time with La-Z-Boy!

The above star rating is inconclusive as there are 2 different issues. We bought 2 La-Z-Boy power recline away chairs and a sofa sleeper in Ocoee, FL. for our RV. The sales staff was great, delivery exactly on time and the delivery men were very careful to avoid any damage. (They would rate 5 stars.) The furniture looks great, but... after 5 days I could barely sit in the recliner any longer. It was the most uncomfortable chair I had ever sat in. The headrest pushed my head forward and the seat felt like I was sitting in a hole. It just "didn't fit" (0 stars).

I have always loved La-Z-Boy furniture but the last two items have been a disappointment. My outdoor furniture that is kept on a screened in porch and not used often has had 2 broken chairs. Recently I purchased a recliner and the upholstery is coming undone. I have to use all my might to push back the chair in recline mode and the upholstery is sloppy. I am very disappointed and probably won't buy any of their furniture.

After a service tech inspected my table in January, I have NOT heard from anyone. I have called (3) three times to follow-up on top replacement order status. No returned calls. This leaves me with the impression that my business has been taken for granted. Future purchases at La-Z-Boy are in doubt.

We had a wonderful experience shopping at La-Z-Boy. The people working there are fun and knowledgeable. They were not pushy and worked hard to get us what we wanted. The delivery people were also very nice and polite. It is excellent quality furniture. We bought a couch, loveseat and recliner.

We’ve purchased a loveseat and other chairs a year and a half ago from La-Z-Boy. I went in knowing that I wanted to get a couch to match. The representatives there were extremely helpful. The delivery team was also very nice. So far the furniture held up very well. I’m hoping that the quality is gonna remain there.

We've had La-Z-Boy products for 20 years. We then decided to update a room in the house and got rid of the old La-Z-Boy furniture and put in new ones. I had all three furniture customized. The sales rep was a very helpful young lady. She went through different fabric qualities and helped us look at issues with samples we brought in to match up with the flooring. The furniture have always had good quality and I haven’t had any complaints. I like it and my wife enjoys the different aspects of how she can change things. However, I had to drive a distance to get to the nearest La-Z-Boy store. But they are reopening one down in my neck of the woods, so that’ll be nice. Overall, they were extremely thorough.

Buy La-Z-Boy furniture if you want your furniture to last. I've had a La-Z-Boy couch for almost 10 years and it still looks new. I bought a couch, love seat, and recliner from Living Spaces and they all look sad. The seat cushions have lost their shape and the fabric does not stay in place. It's true that you get what you pay for although the La-Z-Boy couch was about the same price as the one from Living Spaces. Live and learn!

We bought 2 couches from La-Z-Boy around September 2012. We take good care of our furniture (dog not allowed on it and kids don't go crazy on it) yet after only 3 1/2 years the synthetic leather started peeling off all on its own. We did not pick at it and we even had my mother-in-law make head covers to drape over the top to protect it from getting worse. But now another year later they are peeling like crazy to the point we find little pieces of our couch on the floor. Not great when you have a baby crawling around. And before this started the underside of the couch was always shedding foam, which I think was due to reclining the seat. It was like every time you reclined another little sliver of foam would get shaved off.

Great experience at the store. Greeted warmly and given the space and time to look around. Salesman checked back with us and was very helpful. We made our purchase that day and had our chair within a week. Will definitely come back for future furniture needs.

Finding the recliner was the easy part. The store in Bel Air, MD had a great selection. When I got home I was looking at the paperwork and found an error in what was the balance. My salesman was Michael ** the Sales Manager so I called him and told him the balance I was to pay was incorrect and he said they all come out of the computer that way. Well, he told me to pay the $1.05 less than my receipt suggested. If they make $1.05 per chair sold that is a pretty penny at the end of the year.

Tom was my salesperson and he went beyond the call of duty in helping me find the perfect couch recliner ottoman for my living room. The designer showed me how to place it in the room. I love the furniture. All sales on the floor all staff treated me with the courtesy and warmth. The delivery was also pleasant. I can't wait till I need furniture again so I can shop La-Z-Boy Marlton.

I picked up my La-Z-Boy chair on Monday 3/28/17 and I ordered it on 2/24/17. I bought this chair because of the higher back and the back support over the one I had. The first time I sat in it I was SHOCKED because when I went to get up the back part of the arms felt like just the side boards with no padding. The arms on this style is VERY bad and I wish I'd never bought it. I did not notice this on the one in the store. I've had La-Z-Boy furniture for the last 52 years and loved everything I ever bought. NOT THIS ONE. Miss ** at Davenport store couldn't have been nicer.

I bought a couch at the Colerain Avenue La-Z-Boy in Cincinnati Oh and it was delivered 10/6/15. I am 72 years old and live alone. I have bought 2 pieces of furniture from La-Z-Boy in the past with no problems. Imagine my horror when at Christmas of 2016, I noticed that the coach was giving way from underneath. As of now (3/17), I am unable to sit on the couch for fear of it falling apart. I paid a total of $1144.89 for a piece of furniture that lasted around 1-1/2 years. I realize it wasn't that expensive, but since I'm retired and on a fixed income, I have to watch what I spend. I would never purchase any other items from La-Z-Boy and 11 have shared my experience with family and friends. Shame on La-Z-Boy and their poor workmanship!

Everything was good until I was never notified that my furniture had come in. My payment was due and of course I didn't want to make a payment on something I didn't have. I called the store and he said "Oh yeah, it's here." I expected better!

I went to our local La-Z-Boy store looking for a love seat that did not have cup holders. I found exactly what I wanted and they had it delivered to me in a few weeks. Usually I shop around before making a purchase but this time I went directly to La-Z-Boy as I am totally satisfied with their furniture. You can always count on their quality!

My experience with La-Z-Boy furniture is certainly not what I would have expected. I visited your store in South Attleboro Massachusetts several times before making my decision. I ended up spending $3019.86 on 2/20/17. I purchased your Leighton Sofa and Addison Recliner. On the day I made the purchase, the store manager was able to help me. She was wonderful. We were told that our furniture would be delivered in 8 weeks. The pieces were delivered on 3/25/17. The delivery men were great. Very friendly and helpful. I wish I could say the same about your staff at the store. I returned to the store the following day on 3/26/17 as I was very dissatisfied with the quality of the back of the recliner. The stripes do not match up, the sewing is off and ill fitting and the back of the chair is cut at an angle. I brought the back of the chair into the store in a large plastic bag as to protect it.

Our purchase of 2 Loveseats and a Recliner Rocker for our living room proved to be an excellent experience from start to finish. Our Sales Associate, Susie, spent time to understand our design requirements and limitations, then showed us several models that would meet our criteria. We determined that we would need to renovate to change the room configuration to properly arrange the furniture in the room, which took several months to complete. Susie stayed in touch with us to see if we were still interested, and when the renovations were complete, we returned to complete the purchase.

From the minute I opened the door there was a smiling face and someone asking if they could help. They gave me their name asked me mine and asked all kind of questions to find out what I needed. Did not show me what I did not need to waste my time on. I spent over an hour there and will buy all my furniture from them from now on.

We went in to purchase a recliner and got a couch too. The lady that helped us was friendly and helpful, we paid for our order, set delivery date! Then went downhill. First screwed up our delivery. The date they were suppose to confirm delivery, no call so I ended up calling to see why I wasn't called. "Ma'am you were taken off delivery. Either the store messed up or the warehouse," they said, so we rescheduled. Not happy. They called and delivered but then our recliner and couch were suppose to match, wrong couch color. I gave up, was hoping for no problems!

I wanted to buy my husband a new recliner for his birthday. I immediately thought of La-Z-Boy. They're American born and I thought I'd be getting the best quality. I paid a little more than other stores, but again, I felt it would be worth it. Before owning it a month, I started hearing squeaking when rocking. Now, 3 months later, it's louder and more frequent. If I'd bought a cheaper recliner, I wouldn't be so upset about this. But having spent so much, I did not expect such a low quality recliner. I will not be visiting this store again.

My wife and I really are enjoying our new sectional. Unfortunately, we are still waiting for the repair of our recliner and can't enjoy sitting next to each other to watch TV in our side by side recliners. That's a bit of a bummer and we hope it can be repaired this week and enjoy ALL of our couch.

I’ve had a La-Z-Boy recliner in my house but it’s worn-out and time for something new. My old furniture was floral and I liked it up until the last few years. The order has been on-hold for a couple of weeks because at first, I thought I was just getting rid of my floral couch. And then, it became apparent that I was going to redo all the furniture and wanted to be sure I had a paint and carpet picked out so that it all went together. Everybody at La-Z-Boy has been super nice. Brooke has been extra patient, good and helpful. If it wouldn’t have been for her, I would never have gotten this far. It’s a big purchase but it would have been a lot more if I went with some other brand but I chose La-Z-Boy because it was affordable.

After shopping around, we ended up at our local La-Z-Boy Furniture Store. Love the products that were displayed. We were able to sit on them, take our time to explore and experience each option that we were looking for our home. We bought a matching sofa and loveseat, and it was delivered within the promised timeframe. Most of all the staff, especially Louis ** was extremely helpful, friendly, and very professional. I would highly recommend this store and would return again myself.

I purchase a couch and recliner from La-Z-Boy in San Jose and pick them up on February 15 2015. The backrest on the recliner broke in the first year. Now the couch broke in three places. I just notice this about a week ago. I spent almost $2000.00 and it failed. I called the repair center about fixing it. The will charge me $49.00 to look at and $79.00 to repair. I will have to drop off and wait 4 to 6 weeks for them repair. I contacted the corporate office today to see if they will honor the lifetime warranty. If they don't I will never buy La-Z-Boy again.

We happened to be driving by La-Z-Boy and saw a big 30% off and pulled in. And things got out of control. We got a chair, ottoman, and sectional. The sales representative was very helpful, she came to the house and put it together. They delivered it at home and it went great. We’re very happy with the purchase. The cost is pretty good and I’m not feeling any remorse.

I bought a power recliner from La-Z-Boy. The salesperson was very nice and I was pleased with the delivery. I like its quality too. It was more comfortable and I can put my feet up.

I purchased a reclining sectional loveseat and a stand alone recliner. The sectional was for me and my husband and the recliner for my mother. When her recliner arrived, she was unable to sit in it at all. The dimensions in the chair she received were very different from the dimensions of the chair in the store. After several conversations with the sales rep and manager, they agreed to let her return it to reselect. The manager was rude and while he conceded to allow her to reselect he did so begrudgingly with much attitude. She ended up choosing a recliner that matches my sectional, and those choices have ended up being a painful mistake.

I purchased a leather La-Z-Boy Recliner for my husband's birthday/Christmas present in December and he LOVES it. He's 6'3", 250 lbs. so we needed a big chair. Our saleswoman at the Greenfield, WI location was awesome. He had love at first sit when she directed us to the Recliner she thought best for his body size. Although the ratcheting mechanism is loud, he couldn't be happier with "his" chair.

Purchased an Oatmeal power-lift recliner before going in to hospital for triple bypass operation. Subsequently during two power outages, battery backup didn't work. Was resolved to our satisfaction. My husband purchased a power-lift recliner for himself, and within 36 hours the lift motor went out. After a very lengthy period during which someone came out and looked, brought a new battery and power unit--was FINALLY resolved by having him order a new recliner... and wait 6 weeks for it to be built and delivered. Think the next time we're in the market for a recliner, we'll go back to Jerome's! By the way, your local representative in the store was VERY helpful and we thoroughly enjoyed working with him.

It was 40 years ago when I last bought La-Z-Boy furniture. When I bought a new house, none of my old furniture will work and I also wanted a recliner. My sales representative and the delivery people were nice. Lauren also helped me a lot and when I bought additional stuff, I bought it from her. I paid for a lot of it and they had to keep it until I could get the house ready to accept the furniture. I made the bedroom set out of chests that I bought there. And it’s beautiful, I love it and I’m very happy. I’ve been using it and doing very well. I’m not even beginning to get finished with the house. I intend to go back to look for accent pieces. It’s a little expensive but, sometimes, if that’s what you want, that’s what you pay. I would certainly recommend the store to anyone.

The serviceman was great and did a good job replacing the motor. He was not prepared to repair a small cut in the material because nobody notified him of that part of the repair job. Not his fault, the problem was the scheduler failed to let him know of the additional required work.

Below memory foam lifts. Sagging has occurred on both pieces of furniture (love seat & sofa recliners). Since troubleshooter was here... the other two sections are sagging also. I would like two new sets replaced before they bring the two sections. I had 2 recliners for over 10 yrs & was satisfied w/ La-Z-Boy. Is memory foam the problem?

I really cannot describe how disappointed I am with the quality of La-Z-Boy furniture. I purchased a power recliner on June 21, 2015. The salesman, Kamal **, at the Vaughan Bass Pro Mills location convinced me to buy the extended 7 year warranty and clearly stated that I "can rest assured that anything that happens to the couch will be fully covered for the full seven years." Few months back I noticed that the one side of the couch I use has foam compression and is longer comfortable to sit on, especially the foot rest area where feel the hard board underneath my feet. I contacted my salesman a month ago and he denied he made such promises. He said he'd look into the situation but disappeared from the face of the earth. I'm very disappointed in La-Z-Boy's quality and customer service. What I thought was going to be an investment in a long lasting couch for over $2000 was a complete waste of money.

We ordered a full set of furniture for our living room. We are pleased with the sofa, chair and ottoman and coffee table and large area rug but we are not pleased with the two recliners. One of the recliners is now on its second back piece and we will need one for the other also because it doesn't fit. I also am very disappointed in the fabric. It has stretched after only sitting in it for 3 months! I haven't called about that yet but plan to this week. I would love to just return them!

After owning many La-Z-boy chairs over the years, we were not reluctant to purchase two additional recliners. We also bought the extended warranty. Shortly after getting the chairs - which we thought were simulated leather - we found what simulated really means. The material started peeling on the arms and the back rest - the seat cushions, etc. exposing fabric underneath. This was on my wife's' chair. I seldom use my chair and it is peeling also shortly after my wife's' chair started. We have black objects all over the floor.

I've had my La-Z-Boy for thirteen years. All the mechanisms are still fine with it, but as expected, the material wears out. We bought a new one and the sales rep was very knowledgeable and patient. The delivery guys were professional, clean, quick and made sure their feet were covered. In addition, anything they were walking in with was set down right and they didn’t bang the walls. The customer service is very friendly and they do what they say. The quality of the furniture is really high and if it lasts for another 13 years, it's definitely worth it.

Purchased a very expensive sitting room suite including two recliners and a love seat. Within a month the frame cracked and came apart in one of the recliners and the leather is wrinkling on the sides from stress already, we hardly use them and we are not overweight or abuse them. The warranty assessor said the "glue" had likely given way. I said "since when does La-Z-Boy glue their chairs together?" I thought I purchased a high priced quality item with proper design and assembly; not like the crap coming from discount stores.

I was on La-Z-Boy's website several times. It is very user-friendly. They have an extensive collection of fabric and that's where I found the fabric that I wanted. So, we narrowed down what we wanted as far as the type, design, fabric, material of the fabric are concerned. We took the numbers and we went inside the store and told them what we wanted so they pulled them off there. But, we had a few problems on the material of the loveseat. When the furniture was delivered it was overcast outside and the stuff is brown in color so it's hard to see. When the sun came out we saw a couple of imperfections. The technician told us that it looked like somebody smeared glue on it and tried to wipe it off but it didn't work. But, the loveseat is great with the exception of the backrest having problems. As far as quality and sitting on them is concerned, it's every bit of what we know the brand name to be.