La-Z-Boy Furniture Galleries Reviews

We liked La-Z-Boy's style, comfort and reliability and recently purchased a sofa from them. Their sales reps were very helpful, courteous and weren't too pushy or demanding. They just let us go look around the store and make our own decision. If we had questions, they answered them. The delivery team was very professional during the delivery. The newly purchased chair was 40% more than other furniture we were looking at but we didn't mind it because we know La-Z-Boy last longer than the normal furniture. We’ve had a piece here for over 20 years and it’s still working fine. We'll definitely shop there again because we like their sales people and the quality of the furniture and the selection.

One of the chairs that we had was broken. In fact, things were breaking in it because they were so old. And the other one, my husband didn’t care for anymore because it wasn’t as comfortable as it used to be so we got two new chairs from La-Z-Boy. Our experience with them was fine. We had the chairs delivered and we had a good experience with their delivery team. They were friendly. They came in, put it down and then they left. Since it’s really new, it’s working fine and the cost was okay for its quality. So, if I need something else, I’d go there again.

My 85-year-old mother-in-law purchased a recliner on 9/1/16. On Thanksgiving day, she fell and broke her right arm. She has been in either the hospital or rehab center ever since and still is. We expect her to be discharged on Dec. 28 and wanted to have her recliner exchanged so she can use it. Since the power button is on the right side and her right arm is in a sling and will be for several more months, she is unable to use the power button on the right side. We asked La-Z-Boy, both locally and nationally, to give us some kind of credit for this chair (still exactly like new) to trade it in and allow us to upgrade to one with a remote control. They refused. "Returns must be made within 48 hours." Not much of a caring spirit and definitely not customer friendly! We will never buy from La-Z-Boy again!

We were so happy to be buying a high-quality La-Z-Boy loveseat. The salesman was wonderful and didn't pressure us. Delivery was quick and efficient. But then we discovered there were some manufacturing problems. The people who answer the phone at Customer Care are certainly nice, but I'm on my 3rd call and my James Power Reclining Loveseat still isn't fixed. It's a piece of junk. The padding was almost nonexistent on one side, that took 2 months to get fixed, with 3 service calls. And the backs of the two sides don't align. We pointed that out to the technician, and he said that's just the way it is because it's two chairs put together. BS.

My dog likes to sit on the top of the cushions of my old couch and she smooshed them. I still have my old couch and she's sitting on the old couch with her smooshing that still. My sister is a La-Z-Boy shopper and she suggested that I get a good couch that will last, so we went to La-Z-Boy. The sales rep was very nice and he helped me. I was able to buy a power sofa and a recliner. The delivery guys went out of their way to help me get the old couch placed in the back room but it wouldn’t fit down the hallway and through the sliding glass door but they made me happy.

We saw a sofa in the Sunday paper which I fell in love with and just had to have. We went that Sunday afternoon and purchased it. We have been sorry ever since the delivery which was purchased January 27, 2013. Very shortly after it was purchased we noticed that the arm where my husband sits to read the morning paper started to lose its shape, it buckled where he would rest his forearm. I called and someone came out, and took it apart and restuffed it. Well that DID not remedy he situation. Within 6 months the cushions started to sag and the fabric stretched. As soon as someone sits on it, it is all wrinkled so we have to switch and turn cushions over.

Not very happy. Purchased recliner chair in September. The seams in right arm were torn. Repairman came, and he and I noticed more poor quality construction. He suggested new chair, but you insisted on repair. He came today to repair and the arm replacement was horrid and the repair person did not even want to install it. Plus we need a whole new back because it was not upholstered correctly. They sent batting only not a new back. Repair person could not do that. At this point we are trying to return the chair for a full refund. We have been patient and trusting, but enough is enough. Our Harrisburg store is stalling but we need to make sure someone listens and does right by us.

We have four pieces of furniture, a rug and pillows coming from La-Z-Boy. The chairs that we are replacing, we've had for nine years. They have holes on the cushion now, and they looked dated. Everyone at La-Z-Boy was very nice. The fact that the company offered the service to come out to our home and take some photos, made the whole process a lot easier because my husband and I do not always agree on things. Danielle, the designer, helped us and she did an excellent job putting furniture in the room and changing patterns and prints. We're very happy with all that.

I recently ordered a brand new La-Z-Boy chair. I am very extremely disappointed with it as the foot rest and the back only reclines part way. When I called the store to discuss it, they said my only two choices are to either take it to their repair center (I don't have a vehicle that will accommodate it) or have their repair technician come to my house at MY expense ($80) for an issue that never should have existed in the first place! It should have been tested before it left the factory. I should not have to pay another $80 to fix a brand new chair!

Very happy with our entire La-Z-Boy experience! The design and sales team of Sonja and Kelly made us finding our room a delight and they gave us great ideas for other touches as well. The order came in on time and with some additional help from my store, it was delivered promptly, professionally and set up beautifully in our room. We are thrilled and would purchase again from them if needed.

My mom and I are moving from Massachusetts to Florida. We bought a condo and it was completely redone over but there was literally nothing in it so we had to furnish it. We're not officially moving down until February so when we're there for the closing of the condo in October 31st, we were there for about 10 days to furnish it as much as possible. We purchased our items on October 12 because La-Z-Boy was having a huge sale that weekend. Everything was 36% off so we wanted to take advantage of that. However, the Coconut Creek city that we are going to be living in does not have a lot of La-Z-Boy store so I called the La-Z-Boy in Boca Raton.

We received our two new chairs about two months ago. The amount of peeling all over the surface of both chairs is unbelievable. These chairs look like they've been used for years. Unfortunately, according to La-Z-Boy this isn't a warranty concern. How will these chairs look after two years of wear?? We paid over $1000 for these chairs. I'm extremely disappointed in the lack of quality and lack of willingness to stand behind what we thought was a high quality, American made product. As an owner of a business that sells an American made product, I'm disappointed.

On 12 Oct 15 I ordered an upholstered sofa and 2 matching recliners to be delivered in Dec. I initially intended to purchase only a sofa to replace a sectional that was too large for my room but after choosing a new sofa I realized the recliners I had would not be a good match so I bought matching recliners. I purchased my previous recliners 4 yrs earlier from Rooms To Go for approx $400 each. They were still in great shape. I initially loved the set but the foam in the chair I sit in daily has broken down and is no longer comfortable. The other chair and the sofa do not get much use so they are still in good shape although with more use I expect they would break down just as quickly.

We purchased two pieces of furniture from La-Z-Boy 10 years ago. We recently purchased a recliner, two sofas, and an additional pillow from them. We were replacing an old furniture, which wasn't the La-Z-Boy, that was broken down. We went into the showroom. The reps were very helpful, and they offered to have a designer come out because we weren't sure exactly what pieces we wanted. They said it was complimentary so we thought it was a wise choice. We set up an appointment, and they were good at working with our schedule. We were on a tight schedule at that time and the designer came out and she helped us out. She brought some fabric swatches that were in the ideas that we wanted.

Purchased Cantina Leather Recliner in Putty in December of 2011 for husband for Christmas. Was delivered in January 2012. By Christmas of 2014 the leather started to wear. Just last week, the reclining mechanism broke and does not allow him to balance with feet up. I had contacted La-z-boy regarding the leather wear back in 2014 and was told there is only a one year warranty on fabric and that personal products could constitute the wear in the headrest area. Cost to assess and fix seemed high. Well the leather is also worn on the inside of the armrests, top of the armrests, it's ridiculous. I have a previous recliner that was purchased from Macy's over 20 years ago and it is still in better shape than this one.

We have had many La-Z-Boy recliners in the last 40 years. The cloth ones we would replace because we were tired of the colors. Five years ago I bought the first leather recliner, a brown one. After two years the leather faded in several spots. I called La-Z-Boy and was told it would cost several hundred dollars to redye it. I had bought the protection plan but that wasn't covered. We decided to buy another leather La-Z-Boy to replace that one. I bought the a Jasper Reclina Rocker October 21, 2015. I did not buy the protection plan because with the first one it was a waste of money.

I needed a lift chair so I recently purchased one from L-Z-Boy. I had an excellent interaction with the sales rep and the delivery team was very good. I cashed on a 30% off and the quality of the lift chair is all right so far. I had a good experience and will go back and buy another something if I need it.

Our experience with the Cyrville Rd store Ottawa was terrible. Our first purchase was added to multiple phone calls asking us up to $4400.00 when we owed them only about $1200.00. We added another love seat by phone and then ** broke loose. We then discovered our legs stands were not rising to the height we experienced in the store. They refused to give us a refund and we are stuck with 2 loveseats we don't like. The manager threatened us of a restocking charge of a large amount of money. This is why we are stuck with them. I am sure that we won't buy from that store anymore and not from La-Z-boy anymore. I think your company will go under soon unfortunately. We are also taking this to the Government consumer protection if you take no action.

My experience with La-Z-Boy was really good. I've had La-Z-Boy furniture for about 20 years but it was falling apart so I decided to purchase their power recliners. Their sales rep was pleasant, nice and helpful. Their delivery team were pleasant too. When they delivered it, set it up, and they answered any questions I had. Their quality is great. In fact, I'll go buy something from them again.

I purchased from La-Z-Boy quite a number of years ago but I gave to my adult kids. Recently, I bought a sofa from La-Z-Boy but I don't have it in my possession yet. It was a very simple couch, not really fluffy but very comfortable. I was told that delivery was five weeks after purchase. That was four and a half weeks ago and I have not heard from La-Z-Boy since. I've only paid for half of it so I know I have to give them the other half of my money before I get my furniture. They had someone come to my house so I could fit fabric for the sofa but that was right after I bought the furniture. He was supposed to do a PowerPoint and I never got that. He sent me a new receipt, charging me the extra money for the pillows. Overall, I'm satisfied.

My husband and I are not very tall, and we fit on La-Z-Boy's Kennedy sofa perfectly. It's the perfect size. We also got sofas, ottomans, and recliners from there, and have been pleased. We've been to their Marlton and Egg Harbor stores, and the salespeople were fabulous. When I bought a sleeper sofa and ottoman this last time, I had a ball. The lady was so nice and we had so much fun picking out fabrics. For everything we've been through, it was a fabulous experience to go in their store. I love taking my own fabric, picking my own colors, matching the pillows, and not just walking in and buying what they have on the floor. I also think it's fair when they have a sale. The furniture is not cheap, but I don't want cheap.

Bought a table that was damaged in transit. La-Z-Boy replaced the top with no problem but the new top does not close evenly when the leaf is removed. We were told that it was within tolerances but would check with the fellow that inspected it and get back to us. Still waiting to hear after a month. If this is within their tolerances we will be taking our future business somewhere else.

We had some furniture that was all out of style needed to be replaced so I purchased some items from La-Z-Boy. Their cost was just about right. Their rep was very efficient, very friendly and supportive. We had it delivered at home and our experience was very good. We like it very much.

I have purchased a power sofa, a power loveseat and a recliner from La-Z-Boy as my own stuff was worn out. The sales rep was great and helped me a lot. It went good with delivery crew even though I wasn’t there. The furniture has good quality in relation to the cost so far.

The interior designer and the salesperson from La-Z-Boy were lovely, knowledgeable, not pushy, and they let me think and didn't try to tell me what to do. Whenever I call, I get through. I press three, I get through and I'm able to talk to whomever I need to talk to. So far, I haven't gotten my furniture yet but I'm really happy. I have bought all my other furniture at Ethan Allen. But this is for a condo. The Ethan Allen furniture was a little too big because the condo I have is like a little shoebox. La-Z-Boy's furniture was a little smaller and they have lovely fabric and they have the same service as Ethan Allen. La-Z-Boy reps came to my condo and made sure the furniture would fit and helped me pick out fabrics. They're great and I’ve recommended them to a lot of people.

The sales rep was wonderful and the delivery team was awesome. The furniture has excellent quality and I feel that the cost in relation to the quality is very good.

On a good note, I purchased 2 La-Z-Boy recliners over 34 years ago and they are still in very good condition. That being said, 4 years ago my wife and I purchased a sofa, loveseat and a hi boy recliner. We paid almost 4000.00 and was glad to, thinking the products would be as good as our first purchase. We are on a fixed income and we are careful to buy only quality products. There are two major problems. After sitting on the furniture for more than 20-30 minutes, you sink down in the padding and I have to change chairs. It seems to recover a bit but it gets worse each month. After resting your arms on the armrests, some have a deep indentation. Also the microfiber material looks as if it is much much older than it is and in some places there is discoloration on the fabric.

Purchased 2 Rocker Recliners on 3-11-16. They were delivered on 4-21-16. My husband informed me on Dec 13 that his chair was tearing. As he cannot see real well I looked and discovered that it was not torn but peeling. The spot is on the inside of arm where it meets the cushion. I called the Woodlands Store where they were bought and was given a number to call. I called and left a msg. Was called back in the afternoon by a Representative who told me I would have to pay for the service call. I told her no way was I paying service call for a product used 7.5 months. We were gone from home a month and half of that time. I bought La-Z-Boy because of what I thought would be quality merchandise and that they would stand behind their product. Well I guess I was wrong.

I’ve had quite a bit of living room furniture and they don’t seem like they last over five years for us, so I wanted to try American-made stuff and went with La-Z-Boy. The sales reps were real helpful. Our living room is weird-shaped and it’s got tile and carpet at an angle. There’s a fireplace that sticks out quite a bit, and the rep managed to show me two different ways of where I can lay it out, so I was really happy with that. We got the extra piece with the La-Z-Boy and that made the sectional that much bigger. The delivery guys were also pretty good. They showed me how to put the sectional together and take it apart. They also showed me the battery pack where I put the 9-volt battery. So far, the sectional is nice and we like it. I’m 68 years old so I’ve been through living room furniture, and this is by far the best I’ve had.

I had some back problems, so I was looking for something that would give me more lumbar support. I then went to La-Z-Boy and found a very nice chair. Their sales reps have all been very professional and they were able to answer all my questions. I really appreciate that they went above and beyond to get the information I needed to make the right decision. The delivery also went very smoothly. However, I was searching for something that had heat and massages well but La-Z-Boy either had heat and massage or they had a lumbar, power sleek stuff that I needed instead of one chair that had it all. Other than that, the chair is wonderful and it's been very helpful so far.

My order was professionally handled by Jim ** at the Chandler store. It was a warm, friendly and incredibly satisfying experience. I would recommend him and the store to all. My furniture arrived ahead of schedule and was delivered by caring and friendly delivery personnel. Just a note - prior to purchasing I shopped several other retailers but could find none that compared in quality to La-Z-Boy. Thank you for such wonderfully comfortable and lasting pieces.

We love the recliner that we recently purchased from La-Z-Boy. We had looked at them before and buying the recliner just happened to be on a whim when we were out shopping. We went into the La-Z-Boy store and they had the chair we wanted, so we went for it. Actually, we went to the store twice. The first time, a friendly sales rep walked us around and showed us everything. The second time, the lady sales rep gave us a little bit of space to do our own thing, but she checked in on us, and we ended up buying. She was great. She helped us with our order and in picking out the material.

We were redoing an office and decided to purchase new furniture from La-Z-Boy. I'm very happy with the quality. Chelsea, the girl I dealt with, was wonderful. I was back and forth several times and she was very professional and helpful. Their delivery people were also great and very professional. They were friendly and they were on time. Everybody made everything very easy. The whole experience was very good.

We purchased the Daphne sofa and chair and a half a little over 3 years ago and payed for a 10 year warranty. The furniture has become so flat that it is very uncomfortable to sit on. I have been very good at flipping cushions and trying to fluff up the back pillows. It has not helped. There are strings hanging around the seams of most cushions and pillows. I tried calling to see if something could be done with the warranty we bought but as you can guess it only covers the fabric after just 1 year. I always thought that lazy boy was a good furniture store and produced quality products. I was wrong. Our "cheap" furniture from Value city lasted longer than this. We are very disappointed and will be sure to tell people to spend their money some place else.

I have back problems and I was looking for a good recliner to sit in to watch TV because I don’t have any good place to sit. We went to the showroom and I sat on a La-Z-Boy for a half hour and it was fine. My wife and I have been looking for recliners to fit our needs for four years and thought this was the one. The sales rep was great. I told her what I wanted and she pointed me right to it and she was patient and kind. It was a pleasure to work with her and I really appreciated her great customer service. We had the recliners delivered and the two gentlemen that brought them were also very nice.

We've ordered 3 times from the Sterling, VA store. Mindy is fantastic as are the two designers we've worked with. We have furnished our LR, DR and basement and couldn't be happier. Can't wait to start the master bedroom!

Called with my Bank's Claims Dept today 4pm 800-375-6890, spoke to Jeanie who was VERY rude & completely unhelpful. Told us to call Rochelle (866) 424-4886, but Nicole answered instead. Very very rude, inept & unhelpful to myself & Bank Of America's Fraud Dept. Tried to get La-Z-Boy to NOT charge me 3 times for ONE recliner. Horribly disgusted with the lack of Customer Service, rudeness & fact that I am a paying customer & must be treated with RESPECT!! Telling the WORLD never to buy from La-Z-Boy. I hope you go out of business. My bank is filing Fraud charges & you will only be given 1 chance to rectify this TOMORROW.

We had a La-Z-Boy when we first moved up here 18 years ago, however, it didn't hold up and we weren't happy with it. We had not been back to La-Z-Boy since then. But we were really impressed with the recliners that our friends have so we returned to La-Z-Boy. We bought the same chairs and we're very happy with them. Their saleslady, Shella, was fantastic, helpful and was as nice as she could possibly be. After we bought the first chair I went down the following week and got a second one. Shella handled both of them.

Bought 2 recliners 3/14. Developed rashes 1 month later but never realized it was the chairs. Things continued to get worse and after tons RX steroid cream and **. I went through patch testing and nothing. Decided to conduct a patch test using a piece of the leather. When the Dr. removed it the culprit of all my rash problems was revealed. The leather actually causes burning, itching and bumps. There is something very harsh and dangerous in the leather. Since the rash breakouts my skin in that area seems to be damaged. I discovered online that I and not the only person who has experienced this. How can this be allowed to continue? The pics I am adding are pics of rash and patch testing.

I will contact the number you gave me for the stains on the ottoman. I have a sweater shaver that I will try on the area where the material is pilling.

New rocker recliner and love seat. We bought both of them at Northern Furniture in Barron WI. Absolutely wonderful! The business is family owned and second to none! Knowledge and no pressure. It was a great experience. Highly recommended.

The sales rep was very pleasant, and seemed to be semi-knowledgeable. I asked her a couple of hard questions. She didn’t know the answers, and tried to get somebody else. But it was okay. I knew what I wanted so it was pretty easy. The furniture has solid quality, but I would’ve liked a little better deal.

Our last furniture was outdated. We had it for a really long time, so it was time for it to get replaced. We then purchased a love seat from La-Z-Boy. Their salesmen were very helpful, knowledgeable, and professional. We spoke to two different ones and both of them were really nice. I did an inspection before delivery from my understanding that if we had gotten something damaged to get it replaced or to cancel the order is not possible. We were in a hurry and we wanted the furniture to arrive before Thanksgiving. They were laying other things on top of the furniture pieces and because it's leather, we could tell there was an indention. They're dusty and very dirty, so we could tell they were in storage for a while.

I purchased 2 recliners! We have had constant problems with the bigger chair! Twice La-Z-Boy has been to our home to repair it! They order the parts, send them to your home, and one if their technicians comes to your home! They give you a 3 to 4 hour window which ties up your entire day! I purchased these chairs as new and paid a lot of money for them. Never dreamed they would not stand behind their product! The chair is junk and they won't admit it! They're stringing me out until the warranty runs out and then they'll stop fixing it! I want the chair replaced and if I had known this is how they do business I would never purchased from them! I hope there is someone who can help me!

The seating cushions have fallen over 4 inches. Hips are much lower than knees. Causing strain on hips and back. Sofa is less than 2 years old. Seriously? Service says that is only covered for one year. Ridiculous.

I recently bought some recliners and a chair from La-Z-Boy but had also bought a big leather sectional recliner, a loveseat and another chair from the same store a year and a half ago. La-Z-Boy was at "Featured in America" on tv last week and their chairs are made right in Tennessee and Alabama. It's very important and huge to me that a product is made in the country and supporting the people of the country. Their salesperson was very helpful and professional. Their delivery guys were great. The items are very comfortable and I know that if I have any issues with it, La-Z-Boy will be there to stand behind it.

Three years ago, I had the interior designer come out and we did the family room. We had ticked out some things in getting ready to do the order. But when I came back, I re-measured everything in the room and guess it would fit but it wasn’t the way I really wanted it to look. So I called her and put a hold on the bookcases. And then I had two different people call me and say it was ready to ship. I told them that the bookcases were cancelled and supposed to be on hold. By the third time they called us, they said they'll cancel everything. So the last thing was we just cancelled everything and we’re gonna start from scratch to see if we can find something else.

Bought my sectional to replace one from another company that totally collapsed in 6 months but was perfect size and colour. We have always known of La-Z-boy quality and our new one is very comfy. We have an issue with the corner piece which is under stuffed. It was delivered on Friday and today is Sunday. The first time I sat in it there were deep wrinkles. Phoned the store and they said they would pick it up and add stuffing. We'll see how it goes. Was disappointed especially after spending a lot of extra money on La-z-boy and 10 weeks of not having a sofa.

I am interested in looking at your specials on the chairs you have on sale now. I live in Bryan and have health problems and don't want to make that drive to your store if your chairs are out of my price range. I could find nothing on your site giving anything about your chairs or prices. I therefore will not be making that drive unless I can find someone that will drive me.

I had an issue with the furniture and La-Z-Boy had to replace it all. I went online to read comments and then I was able to find the desk relation department. I contacted them and they took care of everything for me, so I was happy about that. It was just delivered last year. And the guys that delivered it were the same ones that did my dining this year and they were topnotch. They went above and beyond. They were very meticulous, considerate, and did a fantastic job. I got to use the furniture once for Thanksgiving, and 2 chairs have a fraying on the edge so nothing is tucked in or tightened. Someone needs to come out and fix or adjust it. But everything is beautiful. I can sit and use it a little bit more and it seems to have very good quality. We'll be purchasing the next round coming up for our living room. It will be the La-Z-Boy showhouse.

I moved into a new apartment so I purchased a sofa, a recliner, ottoman and accessories from La-Z-Boy. My girlfriend and mom picked them out for me. Delivery experience was good and I really like the quality of my furniture. Their cost was fair for the quality.

Thank you so very much for exchanging my recliner for one that works so much easier. I appreciate all who worked to make this happen, especially Sheila. I would definitely recommend La-Z-Boy to anyone. Thank you.

I recently bought two La-Z-Boy recliners. I had another one that broke, but it lasted for forever so it was time to get new ones. Our recliners are awesome. Both salesmen on the floor were very friendly and helpful. Our recliners came in a couple of days after purchasing them. The delivery guys were great, very nice, professional and courteous. Everything was very quick and easy.

Purchased a red leather reclina-way recliner for more than $2400 thinking I was getting a superior quality made in Canada. First off the chair arrived in the wrong colour... burgundy, not red. Additionally the leather was mismatched colour and grains on each piece and not installed tightly, it was bunched up on the arms and footrest. The footrest had a thick, black line through the leather and loose strings of thread hanging. I emailed la-z-boy and the store called me back. The manager said colour issue was my lighting. No compensation was offered. I called head office who informed me they don't replace, they only repair. And also that each store is independently owned and operated. Head office told me there was nothing they could do that I would have to deal with the store. She said she would place a call to the store on my behalf and request a discount, which call was never returned. I would not recommend La-Z-Boy furniture to anyone.

Me and my wife went into the Barboursville, WV location and purchased a sofa and couch. My wife picked out the fabric and we ordered pieces. Sales lady told us that they say 60 days but it's more like 5 weeks. Not a problem, but I called to check on pieces and was told that the fabric was on back order and that it was going to be more like 3 months instead of 5 weeks, so I drove an 1 hr to see what kind of solution we could come up with to resolve the issue and upon arrival I was told that I signed a contract and I didn't have any options, would let me cancel order, would give me a refund.

My wife and I are very happy with the recliner and want to acknowledge our sales associate, Lisa **. Lisa was very personable and easy to work with. The one complaint we have is with the arm caps which we understood to be custom with the caps going over the front of the arm rest and actually capping it not just laying over the over the rest. I did return to the store with our concerns and did receive a discount but we still are concerned that the end of the arm rest is not sufficiently protected.

I am a pastor and university faculty in Charleston, Illinois. I have purchased La-Z-Boy furniture for my home (parsonage) for nearly 30 years. My living room and den both have only this brand. I have been pleased with the product these many years, until now. A few months ago, I reported a defected couch/recliner that I had recently purchased for the Champaign, IL, store, which was still under warranty. On September 21, 2016, an assessor arrived and, after his review, said that they would be replacing the couch/recliner. He left me a paper with instructions to call if I had not received one within 4-6 weeks.

I was getting my whole first floor redone and the furniture I had was old. I wanted something that didn’t require an ottoman, and the La-Z-Boy is a lot better. The mechanics of the sofa are a little weird to me, though. It’s a little bit jerky and I don’t know if it needs to be fixed, but it’s under a warranty of some kind so someone can come out. Overall, I'm very happy.

Just what I needed! I had to sit in a lot of chairs to find "the one". My salesperson was very patient and quite helpful! I found "the one" and shortly thereafter, I was enjoying my new La-Z-Boy recliner every day.

We love the saddle leather chair. My husband is now comfortably sitting while relaxing. The molasses couch is very comfy. Love the fabric I chose for the two pillows. The furniture looks like it was made for our family room. I would recommend La-Z-Boy to my family and friends.

I purchased a sofa and two loveseats (all matching) 4 years ago from La-z-Boy. We had never purchased furniture from La-z-Boy before and felt that we wanted better quality furniture this time around. I was told that the cushions on the couches were to be flipped and rotated which is what I did about every month. 2 years after purchase, as I was flipping cushions, I noticed that one of the cushions was coming apart at the zipper seam. A few months later another cushion had done the same thing right at the zipper seam. I took pictures, sent into Customer Care and several weeks later they called to tell me that the cushions were not under warranty and I could purchase new ones for $300 each.

Love this chair! It was on sale and financing was quick and easy at the store kiosk. I called 2 or 3 weeks after delivery as there was an even bigger sale and my salesperson gladly gave me the additional discount and saved me another $158!! The remote control was suggested for me as I am short and a senior. It is just the perfect chair for me. I paid it off interest free and couldn't be happier.

My husband and I returned to La-Z-Boy to replace our family room furniture because we liked the comfort and quality in the past. The service was excellent; our sales rep (Bob **) and the design consultant (MaryAnne) were wonderful to work with, making sure that all pieces would fit where we wanted them and that the fabrics would complement our existing decor. We special ordered our pieces to get the colors and fabric we wanted and are very pleased with the results! The chairs are extremely comfortable and upgrading to the lumbar in the sofa was a great decision; we're really glad this was an option.

For 28 years, we've had La-Z-Boy in our home and we still have the pieces. We went back to them as we thought it was good stuff. The sales rep was great and she didn’t pressure us. She let us lead her because we knew what we wanted and she was very accommodating. She called yesterday because everything came in and she said somebody would call on Saturday with an exact time. We're going to be getting our purchase on Monday. The furniture's price was fair too.

All of my furniture in the last probably 30 years has been La-Z-Boy. They are guaranteed for life and frankly, anyone would get sick of it before it wears out. We purchased a chair and a half sofa/recliner from them. Everything has been fabulous until we received them. My husband and my daughter went to move it. Then all of a sudden, she started screaming because this little tack that has about a 1-inch stem to it went fully into her foot. We took it out and made sure we got it to bleed because she was in shock when it came out. Then I called the physician right away. I went to La-Z-Boy locally and I told them what happened. I also told them that if it's loose, their people should be aware that they can't just shove that in there and hope that it holds up until they get it to the destination.

I purchased items that were on sale in the showroom. I noticed a big spot on the piece and asked for it to be cleaned and I was told it would be cleaned. Unfortunately the spot is still there and no one notified me to tell me the spot could not be cleaned. I didn't know who to contact with this issue.

Our custom made sectional doesn't fit together properly and every time we stand up the alligator clips come apart. There are springs coming up in one of the sections. The heights on each piece are different. We have sent it back and have re-ordered another sectional.

I bought La-Z-Boy recliner for my husband years ago before. I was sitting in my husband's recliner and it's just too big for me, so I wanted one that would fit my size better because I'm a small person. They had a nice inventory for me to choose from. I found a leather piece thats very comfortable and I didn't have to order fabric. Their sales reps were all very knowledgeable and the delivery guys were prompt.

We recently purchased a recliner from La-Z-Boy. We got items a couple of times over there and we've had La-Z Boy for quite a few years. The other furniture we had was starting to look tacky from use so we purchased the recliner which has the memory foam so that'll stay in good shape for quite a while. We got it when it was supposed to be delivered to the house. The quality is good and it's comfortable.

The lady we dealt with in the Nanaimo store (Pam) was very gracious, well informed as to the products she was demonstrating to us and generally a pleasant person to deal with. Don't lose her, she is an asset to your company.

I liked that the staff was available and helpful without being at all pushy. I take a long time and several visits to decide when making a large dollar purchase, and everyone was always patient with my questions. I ended up buying two recliners even though I only planned on one and was able to get custom fabric and wood coloring. I wish I had a lot more money, I would buy lots of things at this store! : D.

These are the first La-Z-Boy recliners, but doubt they will be the last. Great service, Chris was very helpful, as was all the staff we came in contact with. Thank you so much for such a great experience.

Great service from Turner Furniture in Eden. Had 2 sleeper sofas made. Came two weeks early. Very happy with that and great delivery men. Wrong color. Wanted rust. Got burgundy. Made changes to decor and it's ok. Sleeper beds very comfortable. Sofa backs and pillows are under-stuffed and saggy. We needed the furniture and it is ok. Not great but it works. I have always wanted La-z-boy furniture so it’s a little bit of a let-down.

The customer service we received from the Costa Mesa store was awful. We visited the store several times before we purchased the couch. We were told each piece was a specific size and when the couch was delivered it did not fit the space due to the size being larger than we were told. The manager Caroline did agree to get us the correct couch and sent Ricky to deal with us. Ricky was great and the only person at the store or at the customer service line that even cared about what was going on and was the only one willing to try and help.

My greeting into the store by Franklin is what sold me the furniture. This is not my first purchase from this store. I returned because of the no pressure policy. The furniture sells itself but Franklin was honest with his information. The furniture arrived in 4 weeks and the delivery truck arrived at my house at 8:30 am. I didn't have to wait all day! The two guys were very polite and professional. Love my new furniture. Thank you.

In September 2013 bought a Mackenzie Sofa in Renew Leather, Color: Chestnut (RG103675); and two Eldorado High Leg Recliners in a very soft leather, Color: Chocolate (EL962478), which are ACA-endorsed. The recliners are my most favorite--great for lower back issues, plus love the Mission-style. My furniture is beautiful and always receive so many compliments--especially on the couch! The La-Z-Boy factory made the spotlight this evening on "World News Tonight with David Muir" in the segment "Made In America." Go La-Z-Boy!

My mother spent a good amount of money on the three recliners to be told the material is not covered. When she bought the chairs she was told she was getting fabric coverage but when she called La-Z-Boy directly she was told it was not covered. Why sell a product for a large price that doesn't last for years. All three recliners have pilling fabric that shouldn't be pilling. We are very dissatisfied with the way La-Z-Boy has responded to our report of the fabric problems.

I had to argue to get repair done. Should have never purchased the material on my chairs that I did. Pilling in less than 6 months. Lack of stuffing and pilling was not part of warranty they said. Then what is? In the end it was repaired but I should never have had to call numerous times over several months to have issues addressed. No one verified my parts were ordered. I had to keep calling in to check status and then call in the schedule. Not a good follow up for a customer reported issue. Material is terrible on my chairs and same material is on my pillows and it is awful for a couch that is not used very much. Feel free to call me on my cell phone to discuss further.

The La-Z-Boy sales reps were fantastic and they were absolutely professional and patient. We were jumping around from one seat to another to figure out which one felt better, and the salesperson was with us at the whole stretch, making sure that she was there and she can answer any questions. It was a very pleasurable experience. The recliner we bought is top leather and overall it's a great product, and being a top-tier brand, we didn’t mind paying for the quality and we're 100% satisfied.

15 years ago I got a sofa and then a cabinet for a TV from La-Z-Boy. I've always wanted a sectional and finally decided to buy one from them. It worked out and everything was great. What's good about the product is that now I sit on it and it bounces back up on its own. With the sofa I had before, I'd get up and have to adjust the pillow and puff it back up.

Fabric is awful. Little balls of lint form all over sofa and loveseat. Sales lady did not say this would happen. Said it is great fabric for a family room. I paid for fabric protection too! Very disappointed with the amount of money I spent. Will not recommend La-Z-Boy anymore.

On May 4th, our house burned. We decided to replace our old La-Z-Boy furniture with La-z-Boy. We had a delightful designer (Meryl) at the Hoover location. She was very thorough and helped us achieve the right design. We purchased a Kincaid dining room as well. The pedestal round table ended up with a design flaw which caused the tabletop to be unlevel. The store exchanged it for the rectangle one which came with 2 leaves.

Customer service - excellent (from ordering through delivery). I ordered several pieces (5 total) but only wound up keeping the recliner. The custom pieces were too uncomfortable so I got rid of them (big waste of money). I wound up ordering a sofa from another retailer and they don't charge for shipping!

We were extremely pleased with the customer service we received at the store (Saanich) and excellent delivery service of our sleep sofa. Elizabeth (assistant manager) went out of her way to ensure we had exactly what we were looking for!

We have two pinnacle recliners which we have found to be very comfortable. When my wife required a lift chair due to her health we immediately went for the pinnacle power lift chair. The chair works well but the seat is very stiff and uncomfortable compared to our other chairs. Maybe we should have gone for the memory foam cushion.

We purchased a leather recliner, the fourth La-Z-Boy recliner we have purchased. We are very pleased with all of our purchases, including the most recent. Kenya **, our sales representative was extremely helpful and very knowledgeable of the products available at the store. We give our experience a two thumbs up.

These 2 haven high leg chairs are nowhere near as comfortable as the 2 Richfield chairs, are hard seating and uncomfortable after a while. The 2 Richfield I purchased new stuffing from La-Z-Boy and still feel all day fantastic, they came with arm and head pads. These DID not unless I paid a premium as well as the premium I paid to be delivered to my local La-Z-Boy store instead of the warehouse.

Working with the store was great and salespeople ordered exactly what we wanted and were great in assisting us. Great experience. Delivery... People that delivered had zero personality and did a good job but very unfriendly. The issue I have is that we received delivery on 11/20/16. When I first used the power recliner the chair did not close completely (foot rest closed about 6 to 12 inches from chair and stopped). Called sales rep right away and she told me to call the 800 care #. They initially said it would be the end of December to get a technician out. She did call back and say she could get someone out to look at the chair on 12/13/16. That is almost 4 weeks after delivery. That to me is unacceptable since this is a brand new piece and should not be defective. Just felt a quicker response to this repair is not unreasonable. Still waiting for tech to come out and hoping he can repair or replace the chair without a battle. Thanks.

New furniture was delivered on time. Delivery men were very careful and efficient. They were very helpful. Furniture arrived in good condition, in a timely fashion. We would go back for more furniture if we need it in the future.

Delivery and installation was very good and professional, however had to call store to find that unit was just sitting there waiting for ? Also charge for hauling away old unit is ridiculous! We do however love our new reclining love seat. Best place ever to shop for recliners.

My chair stopped operating. I reviewed the code that indicating the three dots on the hand control. I called for service department and what I was telling the rep, he stated that it should be the module. He forwarded the item to me and delivery was in five days. Chair is back into service and my wife is happy. We are very happy with the service and anyone that we spoke to were very helpful.

I've had La-Z-Boy furniture for 20 years in my home. They are of excellent quality. Cost was expensive yet fair. Also, their reps were very helpful and delivery went fine. My La-Z-Boy experience has been fantastic.

I love the couch and chair I ordered. Only 3 stars because the electronic mechanism stopped working 10/25/16. I have called for a repair, but, after 2 visits (with VERY long wait to get someone out here) it is still broken. The next visit to attempt a repair is 12/14. Very, very disappointed with the service I am receiving after being a long time La-Z-Boy consumer.

Very disappointed with the furniture. I purchased two items. The loveseat appears to have been dropped and cushion sewed on crooked, currently being repaired. The sofa cushion's stitching is coming undone. Purchased a month ago.

Bought a sectional, told it was quality, high density foam. IT broke down with one 30 days and I wanted to return it, but La-Z-Boy galleries, wouldn't. 'THIS IS PRIVATELY OWNED - THE TRUTH: NEVER BUY FROM LA-Z-BOY GALLERIES. Many of you, know I have a great reputation, with thousands of facebook, so will tell everyone... untrustworthy to the max!!! Bolo.

I made my purchase 9-9-16. My initial delivery was November 12th. 9 weeks, which was longer than originally quoted to me. On the delivery date, my living room rug, and my lamp came damaged. The delivery team took those items back. Today is December 4th, and I have not heard a word about this issue. No one has contacted me to let me know when these items will be delivered, and I have not been offered any compensation for the extreme inconvenience that this has caused me. I had plans for events at my home for Thanksgiving. I have no living room rug or lamp. I am now looking at Christmas events without these items. Is anyone going to give me a status update on this issue?

I am very pleased with the comforts and the quality of all the sofas, loveseat, and reclining chairs I ordered. The delivery team was very thoughtful and caring about my furniture and my home flooring. They were very courteous, polite, and professional.

We received an invitation to this event by phone. Since we are looking for a new living room set we decided to go. We spent twenty minutes walking around looking with no offer of help. I worked retail and I saw you were busy. What upset us was we were passed by several associates and not one greeting or "I will be with you shortly". After twenty minutes we walked out. NO help was given and we never receive the carving set we were promised. I ask why should we buy from La-Z-Boy.

I was happy with the whole process of my purchase and the delivery. My salesperson strongly recommended that I pay to have it delivered and she was right on. I am very happy that I listened to her and the two delivery guys were excellent, fast and courteous. The room I bought the furniture for is small and it fits great and is so comfortable. I would recommend La-Z-Boy and would definitely purchase any furniture from them again.

La-Z-Boy furniture lasts for years. Very comfortable. We love it. Delivery was 3 weeks early. The people delivering are very polite, in and out quickly. You can try everything in the store and pick your fabric. Best furniture we ever had.

My husband and I both purchased our own genuine La-Z-Boy Reclina-Rockers. We moved to Florida in July of this year and did not bring our previous recliners as they were worn out. Unfortunately they were not La-Z-Boys. We love our new recliners and will never purchase anything but La-Z-Boys. My husband is a 100% disabled veteran and really wanted a quality recliner. His La-Z-Boy fits his need perfectly. We are soon going to be searching for a La-Z-Boy love seat or sofa. Thanks La-Z-Boy for making a quality product. We love you.

From ordering furniture in-store to having it delivered in-house, we found La-Z-Boy to be a first-rate operation. Mike ** was very professional in the way he worked with us while we made our choices in furniture and fabric. He neither tried to hurry us along nor influence our decision. Several weeks later the delivery men did a good job setting up the new furniture and hauling the old chair and sofa out to the garage for pickup. They were very cheerful and cooperative. Overall it was a great experience.

The ordering process was smooth, thanks to Mr. ** at Texas Furniture & Appliance in Paris, Texas. Items were delivered and set up quickly, and all packing materials removed. I've had many compliments on the new sitting area. Would definitely buy from them again.

Romana ** in Kitchener Store was very helpful and an excellent sales associate. I would recommend her highly. Delivery was very rushed as the apt. building was having a new tenant moving in. With off white furniture I found some dirt marks on edges and on cushions - I will try to remove. Furniture looks fabulous - I'm happy with it and the colouring. Recliner chair is very hard to move back right now - hopefully it will loosen up as it is used. Thank you.

Had a few small scrapes from delivery in Sept, requested touch-up instructions, but service insisted on sending a tech. First available appt. was in Nov. Tech said the furniture was probably imported, so ordering touch up solution would take another month. (The tags indicate that these are genuine La-Z-Boy products. I would not be happy if they are imported) I called service when the touch-up solution arrived. First available appt is the end of Dec. That's 3 mos for a small touch-up. I like the furniture well enough, but service has not been very convenient.

I purchased furniture for my elderly parents October of 2015 and for myself October 2016. On both orders I purchased the Ultra Shield protection. I now need service on my Dad's recliner and Ultra Shield is unable to be contacted. Even the La-Z-Boy rep on the phone said good luck. I checked with BBB and they have horrible rating. I wish I would have checked before buying. Shame on La-Z-Boy for associating themselves with such a shady company. I would like to have my coverage fees refunded. Without satisfaction I will never use La-Z-Boy again. What a shame because they are a Michigan company and I like to support Michigan businesses.

We walked into the La-Z-Boy store in Plymouth and were met by an associate. We told her what we were looking for and before I knew it we fell in love with a sofa. Then a massage chair that I didn't want to get out of. I sat there and tried to sell it to other customers. It was that comfortable. There was no pressure sales. We were told they would have to order what we wanted and we could choose the color and material. It was delivered when it was promised. As I sit in the massage La-Z-Boy recliner I am so very happy. I tell all my friends where we got it. If I need another sofa I know where to go. Thank you La-Z-Boy!

Gas smells in fabric - The La-Z-Boy company we bought the medical lift chair does not understand that my husband is very ill and the fumes from the fabric is making him ill. I have called and they have poor customer service. I called the corp office and very poor help from them with the problem. I will never recommend La-z-boy to anyone. And, their return policy is the worst I have I countered.

Visit at La-Z-Boy Gallery at Perimeter Mall. The sales associate that I met with was very helpful and demonstrated the rocker/recliner that I was interested in. He was very pleasant and eager to help.

I could not be happier. Shana ** was my sales consultant and she knows her business better than any other furniture sales person I have ever encountered. I told her what I was looking for and she immediately recognized that I would be comfortable in a specific size chair. She was exactly right. And she could immediately tell if the possibilities she showed me actually fit. Her knowledge was spot on with what I was feeling. I selected what I wanted and then she was able to recommend a fabric choice that works perfect with my description of carpet. I am very happy especially now that the chair is here and it looks and feels perfect. I will be back for the next piece of furniture real soon. Thank you Shana.

We got a couple of couches from La-Z-Boy when we moved. We got them on a sale weekend and I feel it was about the right cost. We are also very happy with the quality of the furniture. It was a good experience and their sales reps were very helpful.

This was our first La-Z-Boy purchase, and we were very happy with the informed, professional customer service and support we received from Joey **. We were also happy with the final product as delivered, and delivery was on time, courteous and efficient. Would shop La-Z-Boy again.

Carmen was very helpful in helping me select furniture for my living room. She designed a perfect room for me with all of the needed accessories. I have gotten many compliments from family and friends! I would highly recommend Carmen as a decorator.

I bought a few things from La-Z-Boy. The first thing I bought was a sofa, which has been here for three years and recently I got end tables. When I bought it, I wanted to get rid of my old sofa. I had been to La-Z-Boy with a couple of friends. They wanted me to help pick out a couple of chairs and I liked what I saw. So when I wanted a sofa, I went back and found something I liked. It worked out fine and I like it very much. I’ve had a lot of compliments on it.

We have had pretty good experiences with La-Z-Boy. We recently purchased five sofas and two chairs and have also bought another loveseat within the last year. We have bought a lot from them and their products did last and the quality is good. The team at the Annapolis store is wonderful. I got to talk to almost everybody there at some point and they were all extremely friendly and professional. They couldn’t have been any nicer and any more helpful. The manager whom I got a good bit of dealings with was also really wonderful.

We purchased a leather chair and sofa at the San Jose store. The sales person was Sunita ** who was very helpful in assisting us in choosing the perfect replacements for our family room. They are being manufactured now and we expect delivery in the next three weeks. We are anxious to have them delivered in time for Christmas.

We needed a new couch. We decided to go to La-Z-Boy for their quality and reputation and bought a top grain leather sectional in the hopes we would not have to buy another couch again for awhile. We knew that in doing so, the couch we bought would not be cheap. We purchased a top grain genuine leather sectional for $3,000 (it was originally $5,000) plus the $400 extended warranty. After about a year and a half it began to peel in spots. We contacted the extended warranty but they said they did not cover an issue like that. The 1 year manufacturer warranty had expired and the customer care said they would not do anything about the issue.

We purchased our new living room set from the Alpharetta, GA location on November 13. We had great service during our time there. However, our furniture has since been delayed an additional 30 days because they suddenly ran out of the fabric we wanted (even though it was completely in-stock at the time of purchase). We were pretty disappointed by this and when contacting the store about our frustrations, they said there wasn't "anything [they] could do" and if we canceled our order, we would lose our deposit AND pay a 30% restock fee.

The location in Snellville, GA was fantastic to work with; no sales pressure and once we explained what we were looking for, we were directed to the appropriate items. The only issue we had was with Corporate. We emailed them about our order and they emailed us back telling us that they do not deal with the independent/franchise locations and therefore, could not help us. Are you serious? Great way to stand behind your product and the consumers who purchase it.

The staff at the Fleming Island store were very knowledgeable and made recommendations for my needs. They were pleasant and not "pushy", very, very accommodating. They gave me time to look at all items on display to make a final decision without interruptions.

The driver called ahead of time to let me know what time they would be arriving. They were friendly and quick with setting up everything. The sales staff was attentive and helped make sure we were ordering exactly what we needed.

My salesperson, Julie **, was very helpful and spent over an hour two different times helping with my decision. She was most helpful, even not being on commission, she helped patiently with my many indecision in this new venture of shopping alone. Offering the free designer visit for suggestions also went well.

Our sales person was one of the calmest retail employees I have ever met. Due to my medical issues I needed specific type of chair. This sales person took the time to show me what would be easier for me. He did not just point and go away. He really helped me and my wife make a knowledgeable choice and we thank him for it. The chairs are so comfortable and we will choose La-Z-Boy furniture again because of his assistance.

We had our first La-Z-Boy furniture here for 20 years but it was getting too old and had some tears and stuff in it, so we decided to buy a new one, which we've now had for six months. I love my new chair and it's comfortable, I felt like there isn't enough material put into the mechanics and to the general overall make of it. It's very lightweight and isn't solid. And the cost was very high, but I'm happy with its color and style. This recliner does not get used a lot because I don’t want the animals on it, although I wish that they would make them deeper the way they used to where I could nestle into one. I can't do that with the newer ones as I'm sitting on the very top of the cushion. The comfort was better in the older ones. But overall, La-Z-Boy has been friendly, professional, and informative.

Lancer Sofa - Melissa was a pleasure to work with. There was a sale within the 30 day window. While shopping there with some friends I asked her if she could adjust the price and she did. Waiting to receive my sofa, which should be next week. No pressure sales, gave me all my options.

We bought a lift chair, we picked it up at the Florence Ky store. The same gentleman that sold us the chair is the same one that treated us with so much disrespect along with the store manager. When we picked the chair up we brought a plastic cover and tie downs. We are in our later 60's and my husband is disabled. They helped lift the heavy chair in the truck but didn't help us tie it down or cover it. He was in a hurry to leave the store according to the manager. We walked back in to tell the manager. And all he could say was he should have told him. No apology or help. We have been buying La-Z-Boy furniture for over 30 years. We have never been treated with such disrespect. We are appalled and ashamed that anyone could or would ever treat anyone especially a disabled customer in such a manner. I don't think I would ever recommend this store to anyone and I pray that you pass this on to someone that could teach a little compassion. Thank you.

I had just retired and so redoing the family room and giving it a new look was something that my husband and I were thinking. We built this house 24 years ago and we haven't done anything, so it was a whole new change. We had the walls and the ceiling painted then we got new carpet. Then we stopped at La-Z-Boy and saw everything we liked. We purchased two loveseats that are leather, electric, and reclines. Then the designer came down and did a board for us. She looked at our house and in the living room where we wanted to make our changes. It's the first time ever that I had a designer come in. I like to decorate, and she thought I have a good taste. The board was truly awesome because it took all the stress out of what goes with what.

I purchased a recliner off the floor of your location in Wayne, NJ for my father who just had open heart surgery and needed something comfortable and convenient for him to use during his recovery. The reason for purchasing a floor model was because of timeframe and unable to wait for the available delivery days given to us. Unfortunately, the recliner we purchased does not work to assist my father in his recovery and we called to request a return. We were denied a return based on the fact that we purchased a floor model. However, at the time of purchase we were never told that if purchasing a floor model we would not be able to return it. Furthermore, we were told on four separate occasions during the time of purchase that we had three days to return the recliner and again were never told that the return policy of three days did not apply to this purchase.

Ordered in May, received November 22nd and then were only squares of material, sure not worth 80 dollars and during this time left 5 messages and was never called back. Last La-Z-Boy purchase. Star Furniture will be our store for furniture in future purchases sale or no sale that La-Z-Boy has.

Kimberly High leg Recliner. We went looking for a firm recliner that was easy to push back and Michael ** helped with this purchase on 10/2/16. I was so thrilled with the item we went back on 10/30/16 and purchased a second one. The fabric is nice and firm enough for our backs, yet easy to recline it.

The La-Z-Boy store manager called to tell me that I needed to come pick up my chair and that I would have to load the chair in my car myself. They would not help me load it. I would have cancelled my order on the spot if it weren't custom.

This is my first "La-Z-Boy" purchase. I shopped many other stores. Your customer service and quality of product far exceeded anyone else. Made in the??? ...love it. The quality of my chairs is more than expected... thank you. Additionally, respecting my military service is much appreciated; you should publish that... again thank you.

I recently purchased a lift recliner. When I was trying out the recliners in the showroom I found one that I liked and proceeded to operate the remote. I was looking for a recliner that could assist me in getting up. I need a knee operation and the chair I picked really helped me rise comfortably. At NO TIME was it explained to me that the foot and back recline at the same time. I cannot raise my feet without the back going way back. So uncomfortable. I hate the chair. I am retired and live on a fixed income. PLEASE HELP ME. I would like to pick out another recliner.

I am very unhappy with the leather sofa and loveseat I purchased. The brand new furniture the cushions sink and now I am having issues using the manual reclining. This entire ordeal makes me REGRET choosing La-Z-Boy. Especially how long it has taken the cushion to be delivered, which was a week longer than what I was originally told. The furniture even has the tags on it. I shouldn't have to delay with repairing brand new furniture. If anything I should be offered either a refund of some sort or replacing it with a brand new set. Dealing with the sales team no issues at all. Enjoyed dealing with them. The tech is suppose to come out tomorrow and I will show him the additional issues encountered. NOT HAPPY!!!

My siblings and I purchased 2 chairs for our elderly parents. Generally when one thinks of La-Z-Boy one thinks of a chair that would be comfortable and reliable. My father-in-law had his chair for many years in his elder years, using his chair for comfort throughout his chemotherapy. So, we believed La-Z-Boy to be a good choice for our aging parents with failing health. The sales people at the Naperville store were helpful and friendly as we helped my parents pick their chair and selection of the remote feature to allow them easy use.

Rude salesperson. I called about a issue with the chair and was treated rudely on the phone. Workmanship of chair was very poorly made. Repairman took days to return my call. Repairing a brand new chair instead of replacing it isn't very good service. I wouldn't buy anything else from La-Z-Boy! Very disappointed!!!

I have two identical leather recliners from La-Z-Boy that are about 2.5 years old. The leather on one of the recliners is cracking and peeling. I called La-Z-Boy and was surprised to get a total runaround. One tells me to call another and the other has someone else I should call. The recliners ARE out of warranty, but I have had several La-Z-Boy leather recliners and have never had this happen. The past leather recliners have been passed on and are still in great condition. These were not cheap chairs and I feel like they should certainly maintain for longer than 2.5 years. My conclusion is that La-Z-Boy is NOT the quality they used to be and they do not stand behind their products. This was my last purchase with them. One other thing - I wrote an email to customer service and have yet to hear even an acknowledgment from them.

I would like to say this is the cheapest piece of Furniture that I have ever bought. It is made with particle board and other cheap products. I paid $1400.00 for this garbage and the first issue I had was within the first couple of months. The motor went out and one of the recliners and the unit was very wobbly that when the unit is up you can move it side to side real easy like the whole unit is loose. They came out and repaired the one motor and said that the other was normal. Yeah for junk. So now after 22 months since purchased the stitching is coming out on the center cushion where I don't even sit on. Plus it is more loose than ever. This is the worst experience ever. I bought LA-Z-BOY thinking it was made good. I'm not happy and I will not ever purchase another item from here and I will tell everyone I know to do as well.

We purchased chair, couch, and loveseat 3-4 years ago and the material is separating almost just looking at it. We have replaced two back pieces at our expenses one year ago. The whole thing is garbage. The material is separating in places that have only been sat in couple of hundred times since new. I know this is a material defect without a doubt but La-Z-Boy only has one year warranty. I want to make as many people aware of this as possible. I am pissed.

La-Z-Boy has some great products, a lot of variations and configurations. Their sales reps were all pretty good. They were very knowledgeable, courteous and they gave us plenty of time to look things over to make up our mind. When the delivery team came to put things in for us, they did a great job. Although, La-Z-Boy's cost was a little high for being a manual component instead of electronic. That's probably going to deter people from buying. But other than that, the quality is good and all in all it was a good experience. We've had the furniture in the house for quite a while now and we enjoy it.

After a house fire, and needing to replenish all of our contents, we went to La-Z-Boy, to purchase a new "1.5" recliner, (we had one at time of fire), and chose to replace our "non-La-Z-Boy" couch, that matched. At the time of purchase, you offered a "new material", that is a cloth, but looks like leather, and you said to "treat as you would any other cloth". We have done just that, and almost ALL of the seat's "material", has chipped off, looking like it's 100 years old now. I contacted the store, as well as manufacturer, but nothing could be done. I am very disappointed, as both our couch, AND recliner, look like mass destruction, and are only 6 years old. Also, we have had the mechanisms replaced 3x on the recliner. Not made like they used to be made at all. If I could replace material, I would be so much more pleased, but at this point, would not recommend this material to anyone.

We bought two recliners six months ago. It was the worst thing I ever could've done! After paying 1900.00 for all the bells and whistles my wife and I are very unhappy! We've been buying La-Z-Boy products for thirty years! These chairs give both of us stiff necks! The head pad is overstuffed and the middle area is under stuffed! And yes after waiting a MONTH someone came out and put some added stuffing in the back support area of the chairs and now it feels like crap again! I've spoken to others about this problem and they said they will no longer buy La-Z-Boy products again either!

My wife and I purchased our third set of La-Z-Boy recliners recently. As usual, we enjoy the seating. But recliner has a problem in that it slides across the carpet. My last one did this, but the company sent me slides that kept it from sliding. When I called the company I bought it from AND La-Z-Boy Customer Service for similar slides, I was told they did not have any other slides/guides. The company we purchased from told us to go to Lowe's and purchase something to keep it from sliding. Customer Service said to go thru the dealer. VERY disappointing for something we were told was top of the line.

My old furniture was getting worn out. I had been using some hand-me-down furniture but I wanted to get something new, so I bought from La-Z-Boy. The saleslady that I worked with was very friendly and helpful, and I had a very good experience. I felt very satisfied with the service. I was in there on a sale day, and she remembered me when I came back in a few days later to finalize the sale, work out the delivery and make the final payment. So, she seemed very good with customers and very interested in helping them. Everything went smoothly and they phoned first to let us know they were coming for delivery. Although one of the little plastic control buttons has come off, so I need to contact them and have it fixed, but I've been very satisfied with La-Z-Boy.

I've had La-Z-Boy furniture in my home for 19 years now and I had a wonderful experience with them. But I wanted to change furniture, so I recently purchased a sofa from them. Their sales rep was very nice and helpful and the delivery team was great. The furniture was very nice.

I had a really nice experience with the staff at La-Z-Boy especially in contrast to the couple of other furniture stores I've been to. At one other store, I told a rep that he made me feel like I was being stalked through the store because I couldn't even just enjoy, relax, and look around. This guy kept covering and swarming in on me every time I looked at anything. So I left feeling really annoyed. And then I went into La-Z-Boy and there were fewer people and it was quieter there. The salesperson that approached me was really gracious, and courteous, and said if I see something I want more information on, he'll keep a lookout for me, and I just raise a flag, and he'll come over. And he did. He was super helpful and we were questioning some different combinations. He recruited somebody else who brought over some design ideas. Overall, it's a nice experience.

I thought the La-Z-Boy Brand was a safe bet when I went looking for a reliable comfortable recliner so I bought the Odon Recliner. It looked good, was comfortable, and thought it was well built. And the guarantee sold me. I've been using it for 5 months and the fabric is pilling. Pilling is a surface defect of textiles caused by wear, and considered unsightly. My Odon recliner was purchased with the performance fabric. I was told to expect years of use - the warranty on the fabric reads three years.

My very expensive La-Z-Boy living room set is peeling. It was peeling after 6 weeks. Not just a little - all three pieces and a significant amount. I have had $300 store brand furniture that was higher quality. My favorite part is when I contact La-Z-Boy and I get a phone call suggesting that I work with the store in which I bought it. I could. However, it isn't their fault your furniture is garbage quality. Lesson learned - with La-Z-Boy you certainly don't get what you pay for.

We purchased two recliners and a sofa. The issue is with both push-back recliners. They are extremely tight and extremely noisy! Trying to lift the footrest is a major chore. I am 140# and have continued problems operating these chairs, though I shouldn't. When I am able to get the foot rest up, I still cannot push the recliner all the way back. I cringe every time I put the chair back down due to the loudness of the springs. These were not cheap recliners, so I did expect higher quality and ease of operation. I've never had this problem with any other brand.

This is not so much a complaint about doing business with La-Z-Boy as it is about their product. Various models of La-Z-Boy recliners are sold by Sears. Today I attempted to purchase the item described in the subject line. The order could not be submitted. The message appeared... 'Due to restrictions in your state this item cannot be delivered.' So in other words this La-Z-Boy chair cannot be sold in the state of California. I tried 2 times more and the same message appeared. I called the Sears customer service and they didn't know the reason for the restriction. I sure do like this chair and am thinking about driving into Arizona to purchase the chair. I am assuming it has something to do with the level of flame retardancy. Very disappointing though! Only recliner I can find that I really like and it can't be sold in California.

I bought this $1519 for this leather recliner and a four year warranty which all totaled $1873.45. We bought it October 28, 2015. The leather is damaged on the seat, where the color of the leather is totally a different color and the back where you rest your head is worn. After 11 months they will not replace the chair. They mailed a piece of leather in the mail to me for it to be sewn on. Another piece will also be sent. Can you imagine sending a piece of leather in the mail with no letter, info, or anything!!! I went to La-Z-Boy 490 Ohio Pike where I bought the chair and they said a man would call me. WHAT!!!

We purchased a reclining sofa and chair about four years ago. My wife is disabled with a bad back and needed good back support. Starting about a year ago, the sofa became uncomfortable to her. Upon closer inspection we realized that the seat back does not completely come forward and the seams of the seat have shifted. She now needs two pillows to make up for the lack of support.

After purchasing 2 custom sofas and 3 custom recliners from La-Z-Boy over the past 20 years, I was very disappointed in the quality of my most recent purchase and experience with the Chesapeake, Virginia store. First off, the chair(s) was well below the quality I expected and frankly should never have the left the factory. I say chairs because I was "locked" in to your "no refund on custom orders" clause even though the product was poor quality.

My wife and I shopped all over the area before purchasing two power recliners from your Spanish fort store. I got the suede/leather in gray and my wife went with a patterned cloth that is rated "P". We were informed by the salesman that both would hold up for years under regular usage. I'm happy to say that the gray recliner is doing wonderfully and I couldn't be happier.

I purchased a leather Rocker Recliner (Owen) 2 years ago. In less than a year, the head rest portion became very sticky... no cleaning would help. I called La-Z-Boy and a technician came, took pictures and left. I waited several weeks with no response. I called the service center and they told me a new back was ordered (I would not have known this if I didn't call.) It took several months for the replacement piece to arrive. Within a few months, this piece also became sticky to the touch. I've owned other leather chairs and never had such a problem as I've had with this piece from La-Z-Boy.

My husband and I recently purchased a La-Z-Boy sofa and loveseat. We have two small children so we opted to go with the new iClean Fabric after hearing about how durable and long lasting it would be. We had to pay extra money for this durable, long lasting fabric which was fine since the sales lady was adamant that La-Z-Boy stands behind their product, said that they have excellent customer service, etc.

We just moved and our in-laws were coming to visit. We needed a bed for them so we purchased a sleeper sofa from La-Z-Boy. Everything was easy and their people were friendly. Their delivery team also did a good job. So far, the quality of the furniture is fine. It was what we expected.

Always a La-Z-Boy lover, not anymore. I purchased over $2500 for a sofa and recliner for my husband when we purchased our new home in June 2015, just over a year, and guess what, it 4 months past warranty, if the cushions in his chair get any lower from flattening, he may as well sit on the floor. Not to mention I purchased the outdoor living furniture for our campsite, for 1000, the black metal table/granite center, the metal came in dented in all corners. I purchased it and left it in box for 3 months before bringing it up to camp. Called Sears, no warranty, BULL, done with La-Z-Boy, live and learn.

My husband Fabio and I purchased the James Reclining Sofa for $1472 from the Houston La-Z-Boy Furniture Gallery. We have owned it for one year. We have not been happy with it from the start. I called customer service and spoke to Miss ** explaining how too dissatisfied we are with the sofa. It is extremely uncomfortable to sit on. The stuffing is very compressed and you can feel the boards through the stuffing. Our backs hurt after sitting in the sofa for a short time. Also, the cushion dry leather treatment, we were obligated to purchase for $150 is completely ineffective!!! When water spilled on the sofa it immediately soaked in! The treatment does not work.

My La-Z-Boy furniture had broken so I bought a power recliner from them. Their sales rep was great - very knowledgeable, very polite, very business-like. The delivery team was great and very polite, too. They were in and out fast and knew exactly what they were doing. For what I got, the cost is perfect. They're not overpriced. La-Z-Boy does not cut corners with making the furniture so they should charge accordingly.

I bought furniture from La-Z-Boy and it was delivered a few weeks later because I bought the upgraded pull-out bed. I didn't pull out the bed until a friend came to stay with me a few weeks later. The frame of the bed was completely rusted all the way around even though it was covered with plastic! The mattress was stained from the rust! I got in touch with the company and they said they would replace it. So they sent someone out to look at it. Then I waited a few more weeks until what I thought was the frame and mattress was delivered. I had the repairman coming to fix it and they said "no you'll have to cancel him because you don't have both parts." Then I learned I still hadn't been shipped the mattress. So a few more weeks later I get the mattress and then I had to wait a few more weeks to get the repairman to come back to fix it.

The Sales Consultant, Carrie **, was very helpful in selecting the right recliner & options for me. The Delivery Staff was on time & very courteous, making sure that I was satisfied with my choice. The Service Representative, Todd, was thorough in addressing my concerns & ensuring that my recliner was functioning as designed. I would recommend LA-Z-BOY despite the minor design flaw of the product.

La-Z-Boy stores are franchises. The Union City store sold me products using a story of free repairs from the 1950s. Well that policy is not in place. Since April I have had broken furniture as they can't get it right. #neverbuyla-z-boyagain

I've had La-Z-Boy practically my whole married life, and it's all been good. I recently got a sleeper sofa twin size because I went from a three-bedroom ranch home to a one-bedroom apartment, and my big six foot La-Z-Boy couch wouldn't fit in, so I sold it and got a smaller one. I also have with me a La-Z-Boy chair that's been around for five years. Their sales reps have all been good. I don't have complaints whatsoever. It was raining during delivery, and the team covered everything up with plastic, so the items didn't get wet. The delivery team was very courteous too.

I was very impressed with the demonstration of La-Z-Boy's "iclean" fabric protection when we purchased it for our new furniture. But after my furniture was delivered, I cannot deal with the chemical smell that does not seem to dissipate. We cannot even sit on the pieces for more than fifteen minutes before our eyes begin to burn. It also made the fabric stiff and uncomfortable.

I bought a top of the line La-Z-Boy leather rocker/recliner five years ago for my husband. For the last two years we have fought the wooden base/legs terribly. The screws/hardware keep busting through the wood and is shattering it. My husband has tried to repair it several times, but there is not much left to fix now. The leather is still in great shape, but we don't know what else to do. Its a shame to toss it out. Any advice?

We had a really crappy looking living room as it was a mishmash of things so new furniture was needed. The sales rep at La-Z-Boy was incredible. I like that she worked with us even when we made choices. She put together other choices for us and let us make our decision. My favorite thing was that she did the virtual living room for us and set everything up so that we would know how everything looked which actually ended up causing us to buy additional furniture while we were there. So it helped me out to not have to go back later and try to match everything up. She put the package together beautifully and we walked out with a complete package.