La-Z-Boy Furniture Galleries Reviews

I needed a new couch so I bought a sofa and recliner from La-Z-Boy. The sales rep was very friendly and helpful. She came around, tried to show us some stuff and then left us alone for us to look instead of just being there. I wish I had looked around more on different couches because of the quality, but I understand that what I bought was on sale and we needed something right away. Also, it had a good price and that’s the main thing we were looking for. It was a good experience overall.

We have had the "BEST" experience ever dealing with and purchasing our loveseat, couch and recliner from La-Z-Boy Furniture Gallery Kelowna. It has been outstanding, the service we have received from Pindy **, Natalie ** and her service department to the delivery personal, we can't thank them enough. We would recommend La-Z-boy Furniture Gallery Kelowna to everyone looking for furniture in Kelowna and area. We experienced service that we haven't seen in far too many years from sales and service agents we have dealt with over the years. To say we are satisfied with how we were treated by La-Z-boy Furniture Gallery in Kelowna would be an understatement. Thank you Pindy ** and Natalie ** for your exceptional professional service from our original visit to today!

I love the chair...but. First of all, the sales person said they would take the old chair out and put it on the sidewalk. That didn't happen. I am 80 and could not move the old chair myself. Second... The chair arrived with a sweek so they sent a wonderful young man to fix it, he did that by finding a broken screw somewhere on the bottom of the chair. No way could I have found that on delivery. Third... Seeing small pieces of wood on the floor he tried the recliner, it did not work properly, I have no way of knowing that as this is the first La-Z-Boy I ever owned, took posession of it on Thurs. and left for my summer house on Fri. and came home on the day he was coming to fix the sweek. In order for him to find the problem he had to take the whole left arm off. I guess I was expected to do that on delivery also.

We purchased large wooden sofa & a fabric chair at separate times and both saleswomen were knowledgeable, enthusiastic and helpful. They followed through to make sure we were happy with our choice and fully informed. Probably our best large-item buying experiences.

Reclining Sofa, Loveseat and Recliner - We purchased this La-Z-Boy set only after having another La-Z-Boy set for over 15 years. Our old set was in excellent condition and hardly showing signs of wear. Our 7 year old poked a hole in one of the cushions of the loveseat. No better reason than to get a new set! I wasn't going to get one anytime soon with the way that set was holding up. I am sure it will last another 15 years. (We put the old set on Facebook and sold it within 3 minutes of posting!) Love my new set!

We were redoing the living room of our new house. We wanted to do a new furniture too and we had a relative who had used a designer and bought La-Z-Boy so, we decided to do the same thing, too. The sales rep helped us out and she was very good. Also, I really liked the designer. She helped pick out the fabric with us, then the design of the room and what pieces to put in. We bought accessories, a couch and an ottoman. The delivery was very good and the furniture was delivered in four weeks. I'm very happy with the quality of the furniture and with the end living room results. We also got 30% off and it was well worth it.

The first La-Z-Boy furniture has been in our house for more than 10 years. Then we bought something for my dad about a year ago and recently, I bought a recliner for myself because the other one that I have needed a replacement. The sales reps were great and buying from them was much better than going through the internet. I tried to do it through the internet and I can't really see the furniture. I needed to feel it. The delivery guys were great, too. They explained everything, how to take the recliner apart, how to put it inside and how it works. So far, nothing happened that I did not expect. In my experience La-Z-Boy furniture last a long time. They're very comfortable and they're still firm. It's easy to take care of them too and as far as pricing is concerned, they're worth it.

I purchased a La-Z-Boy recliner which I've had for over five or six years already. Then, the screws broke in the front so I went there and got the screws. I wasn't too happy that they broke but it was an easy fix and they took care of me.

We were very pleased with the whole shopping, purchase as well as the delivery process when we purchased our 2 La-Z-Boy Recliners. Every person involved in our purchase was nothing less than professional and courteous to my wife and I. The delivery boys took their shoes off at the door and assisted my wife by setting up in our home. We would definitely recommend La-Z-Boy to everybody that we meet. Job well done, La-Z-Boy!

Purchased a "Harbour Town" recliner that was advertised as top quality leather. We bought it from a La-Z-Boy store in Nanaimo BC. Store personnel was extremely helpful and the chair was comfortable, we were happy with it. We had bought a La-Z-Boy recliner in the past and never had an issue. It was for that reason plus we are retirees and do not have kids in the home that we did not buy the extended warranty. Sure enough the chair that we paid over $1600.00 for is showing wear on the seams after only a year and a half! Because we did not buy the extended warranty, La-Z-Boy will not stand behind their product! We question the quality of La-Z-Boy! I would never purchase from La-Z-Boy again! What a scam, buy the extended warranty because La-Z-Boy will not stand up!!

From the moment I decided to purchase a recliner to delivery, I have had the best personal care ever during a purchase. The sales person helped pick out the color and delivered within 5 weeks. I have had it for about a month now - a gift for my husband. He loves it. At first he wasn't sure but now he is grateful.

This is our 4th recliner purchased from the Pineville, NC store. The chairs are great, hold up well and the sales staff make purchasing a pleasure. The delivery team were awesome, very careful and polite.

I bought what I was told is the Best La-Z-Boy Recliner! I am very happy with it! The Sales Associate and Store Manager were great to deal with. The only problem I had was with the people to get the La-Z-Boy Loan or Credit Card. They could not help me until after the sale in which I was able to purchase this recliner! They sent me a credit card weeks after I purchased the recliner with my own credit card, so there was NO INTEREST-FREE DEAL HERE! I think you need another credit card company and associates.

It was my first time to purchase from La-Z-Boy and I had a good experience. I bought some recliners for the TV room, which is one of the rooms we use since our kids are gone and it’s just me and my husband. I knew what I wanted when I got in the store. The La-Z-Boy rep who helped me was very knowledgeable and has explained everything to me. She didn't try to get me to buy anything that I didn't want. She let me decide upon what I wanted to get. There was a chair that I was going to get, but I saw one cheaper. And unlike in some places you go, the rep didn't try to have me get the expensive one. She was very professional and she knew her job well.

Great recliner. Really appreciate the power lift on those days when your back goes south. Was a little surprised by the "deal" the salesperson threw at me but it is beyond my expectation. The men who delivered it were professional and very willing to do whatever I wanted. LOVE THE RECLINER!

Kyle was very helpful and accommodating. Questions were answered. Calls were returned in a very timely manner. I really like my recliner. I would purchase a La-Z-Boy product again and I would shop at Slumberland again.

I worked at La-Z-Boy twenty years ago and I recently bought a chair from them because I knew their quality from an insider’s perspective. Also, I've had too many people who have bought me furniture which was junk in a very short period of time and I did not want that happening. I was willing to pay more to get something that’s gonna last me a while. The sales representative was really nice and helpful and everything was upfront with the delivery. The La-Z-Boy furniture is good, so far, and it’s quite comfy. We also bought a love seat and a couch by England which is a subsidiary of La-Z-Boy at the same time as we bought this chair. It was overall positive and productive.

We've been shopping at La-Z-Boy for 20 years because of the quality and I can usually find the style that I want there. And then we moved into a new house and sold the old one with its furniture in it so we needed new furniture. The sales reps were very pleasant and helpful and the delivery team was great. But for some reason, they had missed their scheduling time by a couple of hours. It was around 8:30 at night by the time they got here and they set it up because it had to be plugged in.

The material had held up nicely on the sofa and chairs. We would buy them again, and my sister recently purchased a La-Z-Boy chair on our recommendation.

I needed a leather recliner quickly for surgery and found one in stock at my local store. I also needed it delivered quickly, which they were able to accommodate. All in all, very professional service, competitive price and quick delivery, typical of this brand.

Absolutely love our furniture as it is the most comfortable we have ever owned. Our daughter in Phoenix and friends in Indiana have purchased from La-Z-Boy because of our set. My only negative comment would be the way the chair reclines as it is different for some reason. My husband sits in it and is OK with it so it isn't a big deal but wish there had been a model on display prior to purchase.

My old stuff was getting old. I went to La-Z-Boy and the salespeople left me alone and let me do my thing until I was ready to go up and talk about the sofa. It was nice and that's exactly what I look for when I go to a store. I don't want to be hounded by a rep when I walk in the store and be followed around. I got a great deal on the power sofa and the recliners. The quality and the cost were right where I expected it after I got all the nice discounts. La-Z-Boy's quality is superb. The delivery guys were great, too. They showed up and they brought the furniture in. I asked them if they know a way I could get rid of the old sofas and they took care of it. I threw them a few dollars and they went away.

The couch we previously had was wearing out and needed to be sent to the basement so we bought a sectional from La-Z-Boy. Their sales representative and the designer were great, very friendly and not pushy. The quality of the furniture is excellent. We love it and it's beautiful. It turned out better than I imagined. The cost was a bit of a sticker shock. It was more than we wanted to spend for this particular piece of furniture, but we're going to have it for a long time so the value is there.

My old La-Z-Boy wore out so it was time to purchase a new one. It was my first time in the store that I went to and the showroom was nice. I ended up dealing with the manager. He was reasonable but wasn’t flexible on his pricing. I was not pleased with having to pay the fees to get it shipped to their business, and then, I picked it up myself. They didn’t have to deliver it. And that was my only bad experience. I had the first recliner for over 20 years. And this one doesn’t have the quality as the old one. I was going to call them to see if I could get more padding where your feet go because it’s right on the wood. The padding is not there. I wasn’t crazy about the cost but I wanted La-Z-Boy. If you want La-Z-Boy, you have to pay for it, which I did.

I had hip replacement surgery two weeks ago and that’s one reason why I got the recliner from La-Z-Boy. When I was there looking at the recliner, I decided to look at sofas too. I got one and it’s fine as well. They were delivered together and they contacted me when my purchase was here. They carried out my old sofa and put it in the dumpster which was a big help to me. I’m very happy with the products so far and I’m a very satisfied customer.

I have owned four La-z-boys since 1972. Had only 1 problem, which was fixed free. January 2014, we purchased 2 La-z-boys. One of them is a loveseat with console. We had it fixed twice. The second time we were told that if it happened again, we would get a new chair. It happened again. We were told the only way we could get it fixed, would be for us to pay half. We were told that you were no longer doing business with that company. This is why we will no longer be doing business with La-Z-Boy. We are also, telling everyone about La-Z-Boy.

Sales people, designer, delivery people and customer service were all very personable, knowledgeable and helpful throughout the process. Slight problem with one of the pieces when delivered and we had no problem ordering a new one and replacing it. Designer came to house to take pictures and measurements then laid it all out on the computer for us. Maybe try some different lamps or tables... Few mouse clicks and she had a new look for us. Loved the help and visualization. Would deal with them again and recommend them highly.

This company is the worst on the planet... Ordered high end couch leather chair back before Thanksgiving. Problem with the chair. No padding and they sent tech out to repair. Leather torn. So we ordered a new chair. Finally arrived today. Wife had many conversations with Justin at the Bel Air store about making sure they picked up the old one. Well guess what... No paperwork to pick it up. So here we are stuck with another chair until they can get their ** together to pick it up. They owe us about 350.00 bucks. I have half a mind to leave it out by the curb and eat the 350!!!... I guess I need to buy domain www.lazyboysucks.com if it's not already taken. I've done it before... It's actually pretty cheap. ** Justin at Bel Air!!!!... I'm going to trash you guys whenever/wherever I can!!!!

We had a love seat La-Z-Boy 25 years ago. It lasted that long and now we changed our style from country to modern. We just purchased a new house, moved and bought many pieces from La-Z-Boy. I got some pieces on sale so I got a good deal. The sales reps were great and very helpful. I dealt with several of them including the manager and I'm very pleased. Eileen, the designer, was fabulous and great. She helped me and told me how the design was. We didn’t close till May so we just kept buying and adding pieces. I bought lamps, mirrors and the console for the foyer. However, they didn't have a sleeper that’s long enough for my son so we went to Macy's and got a queen size sleeper. That's the only one I didn’t buy from La-Z-Boy.

I've had La-Z-Boy furniture all of my adult life. My other La-Z-Boy furniture was 20 years old and there was nothing wrong with them but I wanted to go with a different color. So I decided it was time to replace them and purchased a sofa, loveseat, recliners, end tables, coffee tables, ottomans and bedroom furniture from La-Z-Boy. I love my new furniture and it will probably last for the rest of my lifetime. I really had a good experience with them and I feel like their reps go above and beyond the call of duty of just selling furniture. They treated me almost like their family and they were very efficient.

I just moved and decided to purchase new furniture. The La-Z-Boy sales representative was helpful, wonderful and engaging. We had the designer come to the house and it was a very good experience. Also, the delivery team was great. They were right on time and they even removed my old sofa and put it in my garage. It couldn't have gone any better.

We have two Queen Anne chairs that are probably about 20 years old and it was time to replace them. I have heard from other people that La-Z-Boy will typically put you to a chair and I've shopped other furniture stores and never had anybody talk about that. They want to know what you like or what you're looking for. The sales reps at La-Z-Boy were very helpful and all of our interactions were exceptional. They seemed to really listen to what we're looking for and what our needs were, and gave great suggestions on the types of chairs to purchase as well.

We waited a long time to buy the La-Z-Boy chairs. We took our 50th anniversary money to buy them. The chair is horrible from pick up and I knew it since I sat in it. It's crooked that I'm sliding to the right. I tried to sit on the other side and I couldn't even stay there because it leans the other way and the whole seat in the bottom was crooked where it was lined up. And where the seat came down, it curled on one side and spread out on the other one. In addition, the fabric is cheap and it's already showing a lot of wear. The chair is a mess and I've only had it not even two months. Also, it does not have a warranty. I wasn't told there's one.

I have bought a lot of La-Z-Boy furniture but, the last sofa I bought is not comfortable at all. When I bought it had a default and the store fixed it. Thought about calling you but I decided to send you a message.

I have had my Owen Reclina-rocker since 05-31-2014 and I love it! The chair is more comfortable today than it was when I bought it, because it has molded itself to my body. My only issue is the seating position is too low, so I use a two inch foam seat pad to get me in the perfect position. I guess the built in seat cushion has partially collapsed because I sit in my chair for 5+ hours everyday. The microfiber material is easy to clean from little spills, and doesn't stain. Other wannabe chairs don't compare to the quality of my La-Z-Boy, I am a LZB fan for life.

We moved so we decided to buy new furniture. We like the prices of La-Z-Boy. Their sales rep was great, too because when I visited the La-Z-Boy in Seattle, Washington their reps there were more involved with talking to each other. So I had something picked out at Macy’s but my daughter said, “well, let’s just go and see if they have anything here." And then the sales rep was wonderful and the delivery team was great, too. They took the love seat upstairs and it's a narrow staircase so they did a great job. I like the style of the love seat and I don't regret buying it at all.

The La-Z-Boy couch we had before was terrible and we weren't happy with it. It didn’t hold up and it didn’t meet the La-Z-Boy quality standards. When we called for service, they promised a lifetime warranty. And that’s a bunch of crap because, by the time we got the parts, they wanted to charge us a bunch of labor. Then they said they have people that'll do it, but they really don’t so we had to find our own people. I understood we had to pay for it but the issue was getting somebody that can reasonably do it for us and La-Z-Boy should have that. We got rid of the couch and we bought two new chairs from La-Z-Boy, which was kind of stupid of us, but we're hoping they hold up this time.

We got insurance when we bought new furniture, wondered if we needed it. It took them months to get La-Z-Boy to give us a new couch. Lucky we got extra insurance. They fixed our side table and replaced the coffee table. The replacement lost its stretcher bars last night. It has chipped, scratched and it's less than a yr old. With the replacement couch they refused a guarantee, it took two months to see why.

I bought this chair 6 yrs ago. I noticed the damage start at year 2, peeling, cracking. I was told the "guarantee" was only one year. The peeling increased and now have large areas of "balding". I complained to La-Z-Boy telling them they said they sold me leather, but that this is not leather and therefore does not fall under their guarantee, it is a misrepresentation of the goods I was told I was buying. I received two calls from La-Z-Boy who told me there was nothing they "can" do. The first time it was because it was outside of the one year window, and the second time it was because I should have said something within two weeks of noticing the leather defect. I corrected the caller and said there was nothing they "would" do.

The sales reps at La-Z-Boy were helpful and made it pretty easy. Also, the delivery team was fine. One of the items I got is great but I've been having a bunch of problems with the other one. I called right after I got it even though it's out of the three days. I would have been much happier if they could have either offered me to return it or replace it rather than try to schedule for them to come out and look at. I've been trying to get one of the issues remediated and it has been hard because I've been out of town mostly. I tried to set up someone to come and look at it but I've not been available. Also, their availability was very limited. It's been like that for two months and I still have the same item with the same problem.

I moved from Flint to Pennsylvania and I had an irregular, weird living room. I wanted to take advantage of the free decorator coming to my home so I purchased new furniture from La-Z-Boy. I bought some recliners and accessories with sale items that came to a little over $5,000 - $5,500. I dealt with Danielle and she was phenomenal. She was very good at what she did. She got her opinion across without being overbearing and asked what was important to me. She was very easy to work with and accommodated my vision.

I have found that the material is stretching already and that I will most likely have to have it reupholstered within the year. Also I have found that when using the electric mechanism there is a constant grinding noise. I am very disappointed as I thought I was paying the extra for a much better quality chairs. I would not recommend La-Z-Boy if you expect better quality merchandise.. Sales people however were some of the nicest we have found. So sad their merchandise did not live up to their standards.

Our furniture was old and worn and the cats have scratched some of the chairs, so we decided we needed a new living room set. The quality of the furniture's fine. It wasn't cheap but it was reasonable. However, the sales experience wasn’t the greatest. We did more of the coordination of the furniture than the salesperson herself. I'm not sure how skilled she was at designing a fitting living room set, although she was very nice. I’m satisfied with the experience. It was pleasant.

My wife and I visited the La-Z-Boy store in Novi, Michigan this a.m. We want you to know how disappointed we were with their marketing choices. We should tell you first that the reason that we went to La-Z-Boy was that we knew that it was an all American company. It didn't take us long, however, to find out that the 30% Off On Everything that was advertised had very small print attached to it excluding a good share of the sales floor inventory. One of the salesman had to remove the sales card from the holder to show us the small print that was covered up by the edge of the clear plastic frame.

We stopped at the Barrie location to look at the selection and get a feel for pricing and were very pleasantly surprised that we could get the quality, comfort and style for a reasonable price. The sales rep listened and understood our needs and made the perfect suggestion for our home and gave us a good selection of color choices. The couch and love seat were manufactured and delivered when promised. For the midrange price point the comfort and quality certainly seem to make this a very good buy. We have had the furniture in our home now for almost 2 months and still very impressed and happy we did purchase a La-Z-Boy .

We noticed a few days after recliner was delivered that it was crooked on its base. Called customer service and had to have new base ordered and replaced. Now have noticed back of recliner is uneven. Called customer service and new back ordered, we are waiting for this to be repaired. We are wondering what is next after the back is repaired. The customer service agent is very nice, however we have only had the recliner a few months.

I bought a sofa, some recliners, pillows, and a rug from La-Z-Boy. It was my first time to purchase from them. I had a friend who had bought from them so I decided to try them. I liked their price point because I usually don’t keep things very long. I was satisfied with La-Z-Boy up until 30 minutes after the delivery guys left. In the light, there was a shadow on the furniture which I saw after the delivery. On one corner of the furniture, there was some light pink on it and whenever I run my hand across it, there’s also a snag. I called them immediately after. The girl told me there was nothing that they could do about it. She also told me that I should’ve inspected my furniture more carefully and I should’ve not accepted it. She said that I needed to go through the warranty that I bought too. And that was it. I’m not happy with that aspect.

I've recently purchased a sectional and a chair from La-Z-Boy. My old furniture was above and beyond gory, so I needed something new and comfortable. All of their sales reps have been above reproach. They were all very helpful, cooperative, gave me good information, followed through with my questions. And the young designer who came to the house was excellent, too. His ideas were superb. I have a really tough room to do anything with, and he came up with a solution in two seconds. I really liked him and I was very pleased with him. I had the furniture delivered and the delivery guys came when they were supposed to. They were very good, clean and cooperative, as well.

We've always had a recliner from La-Z-Boy but we wanted something different and I recently had two separate orders from them for a new sofa and two electric recliners. The sales staff at the store were really good and they took their time with me since I didn't know what I wanted. We've had the sofa delivered and the team even moved my old sofa to my garage and put the new one in for me. They didn't have to do that so I gave them a few extra dollars for it.

I've owned La-Z-Boy furniture for 40 years. When the others were starting to get worn, I bought two new recliners from them two and a half months ago. When I was ready to buy the recliners, I didn’t have my wife with me. But the store let me take home the store sample to show it to her because being able to show her the leather swatch, we could come to an agreement that those were the two recliners we wanted. That’s also why we always like to have the swatches of the recliners to match with other furniture because for us, leather recliners last anywhere from 10 to 12 years and we probably could go longer, but we just get tired of them. I went back to the store later that day. I walked in, made my purchase, and walked out. They delivered the recliners a couple of days later. The delivery team called before they showed up, and they were at my house 10 minutes max.

I order two recliners and a sofa paid for 25% upfront. Was told 4 to 6 weeks for delivery. It's now been almost 4 months and the store won't return my phone calls. No one will tell me why my order is late. This is the worst customer service I've ever seen. I work in retail and if I didn't return my customers calls or keep them informed of what is going on with their orders my boss would fire me. I will never buy LA-Z-BOY. This is the worst customer service I've seen and they want you to pay upfront for this kind of service. I hate to see what the warranty service is going to be like. If you're thinking of buying from them, run away.

My husband gave me a La-Z-Boy sofa for a gift at Christmas, BAD sofa. In Feb, 2017 man came out to take pictures. Sent me new stuffing then came back 30 days later stuffed only one side. I told the man that the other side is sagging too. He didn't seem to be bothered with that. He took more pictures then left. Here it is June 2017 and called again. Left side is still sagging and the leg rest is broken leaning to one side. Please take care of this BAD SOFA!!

I've had La-Z-Boy sectional for 17 years and I needed a color change. Then I bought something else that lasted for two years and I said that I gotta go back to La-Z-Boy. Everybody in their store was great. Then I had to have the decorator come over to make sure that we bought the right amount of pieces ‘cause we needed a large sectional and before we finalized everything, we found that we have to add another piece that could match the color. We need it all the same lot. Also, everything was fabulous all the way around with the delivery. I have to pay the money for the quality and I learned that with what I bought in-between the last one and this one. La-Z-Boy's more expensive, but it’s worth it. It's very professional and that’s what we look for nowadays because the only difference between one company compared to the next is the customer service. Overall, It was a fabulous experience.

I've purchased from La-Z-Boy before, but this was the first time I didn't purchase anything off the floor and it was great. It was more expensive than when you get things yourself or off the floor, but they were perfect. The decorator from La-Z-Boy helped me pick out and coordinate colors. She came to the house, measured and figured out what was fit where. She had to come out twice since the first time she went, my house wasn't finished to see. She wasn't overly pressuring to get the things she likes and she listened to what I said. She's very good at what she does and was also very nice. I would recommend her and I already told my sister to call her about a couple of things because she has good ideas.

As soon as I walked into the store I was greeted by friendly staff.. She assisted me with every piece I was interested in and answered every question I had honestly. She was very patient with me and had all the right answers. After looking for living room furniture all month in other stores, (avoiding this store as I didn't know it was there) I purchased exactly what I was looking for all month! It was an easy process and she and the manager were beyond helpful! I know where to shop for high quality furniture at great prices!

Special ordered a couch which the floor sample was red with tan thick stitching. I special ordered it with black leather with tan stitching since that wasn't a color the couch came in. I was told that it would have tan stitching. Well, it was delivered and it didn't. Just black leather with black thread and the couch looks like any other black couch from any other store. After numerous calls, basically they will do nothing. They didn't realize it would be made black on black. They offered me back my delivery fee which at that point I felt they needed it more than me since their attitude is "Oh well". Furniture has a very high markup and it wouldn't have hurt them to make some form of compensation. I just spent almost $2000 and have to look at it every day. I've always told friends to buy La-Z-Boy but not anymore... not what I feel is a stand-up company anymore...

I ordered arm covers for my new recliner. They called and said they were in. I told them I wasn't able to come and get them and could they send them to me. She said she thought they could and she would call me about it. That was over a month since I was told they were in and I haven't heard back from her, nor have I received the covers. If I can't get them then take the amount I was charged off my credit card and I will leave La-Z-Boy alone.

Bought close to a 3000 couch. A nail like object popped out of back of leather power recliner couch when I had company. Dinner party from work. Called about warranty I purchased and they charged 117 bucks to have service guy come out and say they won't cover. They stated it was constantly rubbing wall. I never use this side and it never touched wall. Couch very heavy to lift. I had company over and chair popped back and the sharp object from couch put a hole in wall. Nowhere near where they said it was rubbing. They said to call warranty place they sold me. Warranty place was out of state and wanted pictures. I was told they would repair for any accidental reason. I sent pictures and they determined from a small scuff mark where chair did 1 time popped back and hit wall it was constant rubbing. Extremely frustrating to be told how chair was damaged rather than taking responsibility. Extremely frustrating.

We've had La-Z-Boy furniture for the better part of 25 years. But we gave our other furniture to our son who moved out of the house and we decided to replace some existing furniture. We’re well pleased with our purchase from La-Z-Boy. The quality of the product is excellent and it's value for the money. The sales reps were professional and they took care of us and delivery was made on time as we arranged.

I bought a Crandell recliner. This was my first La-Z-Boy. I had always bought furniture from Rooms To Go, and Knoxville Wholesale Furniture. I was very impressed with La-Z-Boy Furniture Galleries. The staff was friendly, they had lots of furniture to choose from. I also was impressed at the quality of the furniture. My next furniture purchase will definitely be from them.

Our furniture was looking pretty shabby so I decided it was time to purchase new furniture. We worked with Esmeralda of La-Z-Boy Furniture Galleries and she was fabulous. We walked into the store in Oxnard and started looking around and described to her what we're looking for. We were interested in a one leather couch and she said that were going to need to accessorize some other things plus think about the theme. She came and measured it out and took her time with us. I didn't feel we were pressured to buy, which was really good. She laid out the plan for us, made it totally approachable and reasonable but there was a little snafu with the sofa table that we got. It was loose. So one of the delivery guys tried to tighten it but was still loose and didn't feel right.

I bought a floor model chair from the Orland Park store. When the chair arrived, it was the correct model but not the same fabric. I decided to keep it because it matched my decor. I noticed the chair did not swivel so I called and a repairman came and told me the wood support was cracked. This says to me that you sent not only the wrong chair but a defective one. When I called the Orland store they told me that since I had the chair for longer than 3 days (a ridiculously short time) I was only eligible for home repair. This was your mistake in the first place. How is sending parts to my home which I have to carry in and then call for an appointment called Customer Service? I am still not satisfied with this arrangement! I should have gotten the exact chair I bought off the floor or a new chair.

First I had to order a tall chair base, that works great; however, my head rest does not fit my neck and bothers my neck. I have had to roll up a towel for my neck. I know I have had my chair about 90 days, I would like to change my chair!!!

My mother has purchased La-Z-Boy furniture before and they opened up a new store near us so I thought I would go there when I needed assistance. I got a sofa and the sales rep was fabulous. She showed us how to make adjustments to the furniture, how to flip it over and see things in the back and she also showed us all the construction. We also got extra discounts because of my husband being a veteran. It was Memorial Day weekend so we got a good deal on the sale there.

I've had La-Z-Boy furniture for about 20 years and recently, I purchased a recliner and a power recliner from them. The cost was pretty reasonable. Their sales representatives were very helpful and knowledgeable and the delivery team took out my old chairs. La-Z-Boy has really good quality furniture and I've never had any arguments with anybody there as far as their service went.

Pinnacle rocker recliner with swivel base. Delivered wrong chair the first time, second time right chair, but no swivel base... I told them I would just take it without the swivel base. They refunded my money for the base. I still will continue to buy furniture from here... Everybody makes mistakes now and then. I love my rocker recliner!

My in-store Sales Consultant, Kelli **, was attentive, well-informed, and a pleasure to work with. When the sectional sofa arrived, however, it was not quite what I thought I ordered. The centerpiece came as a wedge; I thought that we ordered a curved back. The sofa was so pretty that I accepted it anyway, even with the error.

I bought 2 matching recliners in March, 2015. Was told they were covered by a warranty. By March of 2016, the back of one of the recliners was broken. Took it in for repair and was told the labor isn't covered under warranty. Paid $75 to have back repaired but when I got home the base made clacking sound. Was told I wouldn't be charged for the repair since the chair wasn't making that noise when I brought it in for the back repair.

I have already called customer service regarding the peeling on my chair. I've owned La-Z-Boy since the early 1970's and never have I experienced peeling from a fabric. I understand not all fabrics are the same, but when I buy La-Z-Boy, I expect the fabric to be as durable as the chair itself. What good is a long-lasting chair if the fabric is of poor quality. I was told to use a fabric shaver twice and it should stop - DIDN'T WORK! Very disappointed and leery of buying La-Z-Boy ever again.

Great place to buy furniture and accessories! We really enjoyed working with our sales person, Candy, and our designer Adriana. La-Z-Boy products and selections for fabrics is wonderful. The design experience at the store was top notch!

I had a La-Z-Boy a long time ago and it seemed like it held up well. Then we saw that they had a sale so we stopped by La-Z-Boy in Raleigh. The sales rep was real knowledgeable. Also, the delivery team was on time. They brought the two recliners we purchased when I expected it and they didn't stay long. However, when my wife lets her recliner go back to normal, it pops real loud when releasing the stick part. Mine also does that but it's not as loud as hers. But overall I would recommend La-Z-Boy.

I liked the quality of La-Z-Boy. I was also impressed with their sales reps, they were very helpful. They greeted me when I came in, took the time to see what it was that I wanted or what it was I'm looking for and see how they have to satisfy it. The furniture was delivered and it was of good quality as I expected it would be. I’d recommend them.

I am very pleased with my furniture. It looks great and is very comfortable. I had a problem with delivery due to a miscommunication. This problem was resolved quickly and to my complete satisfaction. I would buy furniture in the future from La-Z-Boy.

Both sales associates involved with my purchase were polite and well-informed. My sofa arrived as scheduled to the store. Home delivery was easy to arrange. I gave a 4 star rating because store will not remove old sofa so had to make arrangements to donate sofa and coordinate removal of old with arrival of new. Please consider assisting customers by removing and donating used furniture.

I went to "LA-Z-BOY" Furniture Galleries Roseville CA April 1, 2017, to check out a recliner for myself. I checked a section of the smaller size recliners, I had difficulty getting out of the chair and ask if they had any with a higher seat, 18" High. They brought out a platform and placed it under the chair, it was a perfect fit. I then asked if they had it available in burgundy color fabric, I was told that that chair did not. I am not sure of the style name but the price was $450.00 on sale. We needed to leave as we had an appointment. The salesman then told me they could do it in the burgundy color but it would be a special order and It would take 4 to 6 weeks. I agreed and paid the deposit and signed the papers he brought to me, so we could be on our way. I was a little surprised at the total price, $958.97.

Ordered and paid for two power recliners. After six weeks had to change model of one because desired fabric would not work six more weeks before delivery. Feb. 14 delivered. June 22 my wife recliner quit functioning. Back rest stuck in recline mode. Called customer service. Was told they would schedule service call then get back to me. No reply. Called customer service later in the day. Was told Aug. 1st was the soonest they could look at it. Very unacceptable. Each day I look at my $1000.00 pile of blank and wonder how long the other will last. Needless to say each day We are more dissatisfied with the lazy experience.

My mom liked having a La-Z-Boy and she liked mine so she bought a new one. The sales rep was very compassionate with her, knowing that she has a disability. He took the time to talk to her and he was very helpful. He offered and educated us on some information, things to do with the chair and how to work it. Plus the delivery went great. The delivery guys set the chair up exactly where mom wanted it. They showed her how to use and operate it, and what to do to tighten the chair.

A couple of weeks ago my husband and I spent over $2000.00 on a couch and love seat from La-Z-Boy. The following morning, less than 12 hours later there's an advertised sale in the LA Times. Buy one get one half off. The HUGE color picture in the ad was MY COUCH! So... I called the store only to be told that my couch was not included in the sale because it already was such a great price. The ad said THE WHOLE STORE! The tags on the furniture and the bill did NOT say my couches were discounted in any way, nor were they on sale, so tell me WHY am I not entitled to the SALE price???

I was moving and since some of my furniture was old, I figured it'd be just as easy to get rid of them and get something new. Plus, the first La-Z-Boy piece I had I got in the 1980s and I thought I deserved a new chair. I got rid of it a few months ago and then I bought the recliner and then the accessories as well. The sales rep had been excellent. I had trouble with one credit card. It would not accept any more charges because they thought there was some fraudulent business going on and they were very nice and understanding. I ended up writing a check so it all worked out okay.

We have had La-Z-Boy furniture in our home for 15 years. Our furniture was just so old and a lot of people have been on it, us, our kids, our grandkids and our great grandkids. It just didn't look as nice as we'd like it to but all the mechanisms worked on it. So, we decided to go back to our oldie but goodie. We knew what we wanted, but the sales rep showed us all the different ones and we decided to go with what we had in mind. She was very nice, knowledgeable and pleasant. I couldn’t have asked for anything more from her. Our last recliner had heat and vibration but this time we just got plain ones. We got two of the same style and color then we picked them up.

Extremely unhappy with the way my purchase of a sofa was handled. After two weeks the sofa collapsed and I called to return it. After two more weeks they took it back, I was charged $600.00 plus. I am very pissed. I will tell everyone I know, how I was treated with La-Z-Boy. I have pics to prove my claim.

I purchased a custom built La-Z-Boy sofa a couple of years ago and was so disappointed with the construction and defective fabric. When I contacted the local store, I was informed that the sofa was out of warranty and there was not much I could have done but pay to have it recovered. For years I've only gone to La-Z-Boy for new furniture because the quality was so good. However, it seems that to save money the company has switched to cheaper construction (smaller sized cushions, less padding, no longer providing arm covers or headrest covers) and inferior materials. My older recliners and first couch have lasted for years with no fabric problems, only damaged by pets.

I purchased a leather two seat recliner with dual motors for operation. Within several weeks of ownership the motor on one side stopped working with the chair in the recline position. When a repair man finally came out he stated the wiring was just bundled too tight from the factory. He fiddled around with it and it began working. Since then we have had to flip the chair over at least weekly to jiggle wires to get the chair to work. Recently I had leg surgery and was home alone. I became stuck in the chair for hours when it would not return to the upright sitting position. Dealing with the warranty company is frustrating. I have to say, I most likely would not buy from La-Z-Boy again. This is my first experience with them and it's just not worth the frustration when there are so many furniture stores in the area. $2500 lesson learned.

It was our second time to purchase from La-Z-Boy and our experience has been very good. We bought a loveseat that matches our couch that we love and the sales reps were helpful.

We are very pleased with the service at Ballam Furniture Gallery and the delivery people. We have bought La-Z-Boy recliners for years. This is our first with the Baylor Recliner. We love the comfort and how nice it feels to sit in. I will recommend to friends and family to buy La-Z-Boy furniture.

My La-Z-Boy experience was fantastic. Mark ** was my sales person and he was wonderful! Amazing customer service and great product knowledge!!! I love my new furniture!!! One of the chairs did have some problems but the service department fixed them in a quick professional manner. I would highly recommend La-Z-Boy to my family and friends, especially Mark to help them!!!

I picked up a sectional couch from La-Z-Boy two months ago because my ex-wife got my old set. I also ordered two pillows, then went back a week later to order two more of the same pillow for a total of four. They were kind of busy that day, and Michael, their store manager, was the only one at the store. Everything else is fine, the pillows were nice and I am happy with them, but I waited two months to get them - I just picked them up last Thursday and I could not believe it! I waited it out because I am not going to go out and get a throw rug and be disappointed when I get the pillows. I wish I could have gotten them earlier because I was trying to match everything with throw carpeting and hardwood floor. I only took a picture of the couch and never the pillows so I did not know how to match it.

Sales associate was great, delivery was good but they neglected to lock the back in place and show us how it was done. The chair is good, but tends to rock slightly even when reclined. Not sure if it's supposed to or not. Also after rocking, the chair slides backward on the carpet. I think it needs a some kind of anti-slide material on the bottom of the pedestal.

I bought a Recliner Sofa from La-Z-Boy. The first thing was a red flag was $125 for delivery as I only live less than 5 miles from the East Mesa store, then after I had the Sofa in my home for a few days. I was not happy with Sofa, it is very uncomfortable, and hurts my back when I use the recline position, however when I tried to inquire about returning it, it was going to cost me over $400 plus returning the Sofa.

I've now had this Recliner since we picked it up at the warehouse in the first week May. I find the chair very poorly constructed. It's very loose, the lever function works very irregularly. Thought it was me but my room mate who also bought at the same time agrees it's the chair. I also thought by now it would feel great, but I actually can't sit in it for more than fifteen minutes before my lower back starts getting uncomfortable. I would like it repaired so I can sell it. I'm very unsatisfied with your products. You'll also notice Dennis' chair is still waiting for a new seat.

Chris ** & Michael the designer at the Altamonte Springs store were a delight to work with. They were honest, caring & very knowledgeable about the La-Z-Boy products that I purchased (sofa, chairs & ottoman).

I was looking for a lift chair and went to JR Rahey's and found the service was excellent. The staff were all very friendly and the man who sold me the chair was very knowledgeable about the different features and the makes and models of the chairs. I would definitely recommend anyone to shop there who is looking for new furniture.

Karl was wonderful. He helped me select the fabric for a couch and two chairs. Everyone was thoroughly impressed. It made all the difference in the world. I recommend your store all the time!!! I am so pleased my living room. Looks like no other.

The service was great, received the chairs on the date quoted. The quality of the workmanship on both chairs is not acceptable, the mechanism on one chair doesn't work smoothly, the fabric is great and what I ordered but the fabric wasn't properly stretched or something. These chairs replaced 2 La-Z-Boy chairs that were years old and served us very well. I looked at having them reupholstered but more costly than purchasing new chairs. I loved those chairs and so sorry I replaced them. As I expected the same high quality, I didn't shop around. I just ordered 2 new chairs. I could have purchased better chairs at Walmart or the Brick for a third the cost.

Is there any other manufacturer than La-Z-Boy for a recliner? The hardest part when it came time to replace my 20 year old La-Z-Boy was choosing the fabric. The easiest part is where I would purchase it. Kristina in the Chicago store knew everything about the recliners making my shopping experience enjoyable. I think I have the most beautiful - and comfortable - recliner in the world.

The purchasing process was good and our sales rep. did a great job. We are not especially happy with the wear of the material. The material looks wrinkled after use and remains that way. We didn't expect this and it does detract from the appearance of the furniture.

La-Z-Boy has a superb customer service and a product quality that lives up to its reputation. We've always had a recliner from them. I recently purchased a La-Z-Boy recliner for my 90-year-old father. He had used an old recliner that was not a La-Z-Boy brand for way too many years past its life. The old recliner was causing him some back problems and I wanted to get him something that was more supportive for his back. He’s apartment-bound in Cincinnati, Ohio while I live down in near Augusta, Georgia. Because we’re 500 miles away, it was not an ordinary La-Z-Boy transaction.

Excellent service at the Pooler store, esp from Kaitlyn **. Somewhere along the line we were misquoted a price for our Briggs reclining sofa and her manager gave approval to sell us the sofa at the quoted price ($500 less!!). Delivery was actually earlier than expected and even early on the scheduled day. The two delivery staff even moved and loaded my old sofa onto a truck for us to haul it away. We are loving the sofa, and can't wait to save up for the matching loveseat!

I purchased two chairs on the 12 of June. My primary purchase was a power lift chair for my father that I was in a hurry to have and place in his home. I paid for full price for this chair and said I would pick up the chair on the 17th to place in his home. While in the store my wife ordered another chair that had to be made as she selected a different fabric. This would be take 6 to 8 weeks so I paid half on this chair expecting to pay the rest when the chair arrived. They mentioned that they have a policy where the whole order has to be paid before they can release anything from the warehouse without prior approval. I asked that they make the prior approval request so I could pick up the chair for my father on the 17th.

I love the sofa, recliners and area rug we bought at Lazboy in Wichita, KS. Good quality and love the way the colors work together. We had a good saleslady... not pushy, but helpful. The guys who delivered the furniture were on time and very professional!!

I had just moved and I had always wanted quality leather furniture, so I went to La-Z-Boy and I got a lovely, little custom set. There was this odd, specific color that I wanted for the leather and the rep really helped me search the custom leather area and found the shade that I wanted. I brought them samples of fabric that was in the room. I wanted like an orange, rusty brown color and not like a bright lollipop orange. I got a beautiful sunset color. It’s warm and I love it.

I spent close to $7,000 on a sectional from La-Z-Boy. For that amount of money I was expecting heirloom type furniture. What I received was the opposite - the furniture frame feels cheap and not sturdy, the mechanism used to recline feels cheap and it's difficult to operate. The delivery people were in a hurry and didn't set it up correctly - we had to redo. And, a bolt was stripped on arrival. I cannot return the sectional because it is a special order. I will never purchase from La-Z-Boy again.

Our experience with La-Z-Boy North Vancouver and with all of the salespeople that we encountered there was very positive. We really appreciated the help and advice, as well as the follow up from our salesperson, Sheila **. The delivery was very efficient (especially through a rather tight corner!) as was the removal of our old sofa/love seat. We would have no hesitation about referring La-Z-Boy to our friends and family.

I'm very pleased with my new La-Z-Boy power recliner and sofa. I love the support it gives to my lower back and neck. I have even slept a few nights on it. I love the upholstery, I have the color Silt and it looks really great in my den.

I purchased an automatic recliner and an easy chair from the La-Z-boy gallery in Bakersfield. The store was really nice with a large selection to choose from and the sales representative was very professional and easy to work with. The delivery team was also very professional and efficient. I have been very happy with both chairs and would highly recommend La-Z-boy furniture.

I had a very positive experience when purchasing my chair. The salesman, Michael **, was helpful and very courteous while I was deciding on making a purchase. I was fortunate to have my selected chair in stock so was able to have delivery in a timely basis. The gentlemen who delivered the chair were both very pleasant and professional in manner. I would say I had a very good purchasing experience. Thank you...

The showroom had what we were looking for. Design & fitting services were excellent. It took a while for the units to be manufactured, but once the Addison Sectional Sofa came to our home, the installers were friendly and thorough. There was some damage to one of our units during shipping that is currently being resolved.

We went to a few other places before we stopped in to La-Z-Boy and they had some pushy salespeople that I just did not like. So we were about to give up and we decided on one more store and that was La-Z-Boy so we walked in and nobody was following us around or bugging us and it was really nice to be able to look rather than people just trying to talk us into something. The sales lady was very nice and let us make up our own mind but gave us options on colors and fabric. It was a great experience and we would definitely go back and recommend it to others.:)

The couch has a pull button to recline. I have an older couch that has levers like the chairs. Everyone in the family likes the levers better. The two chairs are the same model. One was damaged and when I called the vendor, they promptly replaced it with another. The replacement is the same model but is not the same.

June 3, 2017 I purchased a La-Z-Boy recliner chair after browsing their store and seeing which one would work for my needs. As I also paid extra for a tall rocker base and chose one of their other colors, they'll have to custom make it for me and I won't be receiving it til mid-July. I asked at that time if they will pick up my old recliner chair, as their TV commercial always states "We'll dispose of your old recliner when you buy a new one from us," or something to that extent, and my sales rep told me that La-Z-Boy doesn't do that and if they did, I'd have to pay an extra fee over $100 for that service.

I have had La-Z-Boy products in my home for a long time. I bought living room sets and couches from them before. I wanted to change the colors of my furniture and I wanted a loveseat, so I gave what I had to my daughter and purchased a loveseat and a couch. I've never had a problem with La-Z-Boy, until the loveseat. The material didn’t hold up, so they replaced it. But the same thing is happening again. The loveseat has a soft, fluffy fabric material that won’t hold up. I've only had the loveseat for two months and it's almost worn off now. I used to use my La-Z-Boy rockers every day and I never had this problem before.

We custom ordered a Harbor Town Reclina-Rocker on 4/1/17 with a custom fabric. This is the 3 of these chairs that we have custom ordered from your company. We were told that it should take 4-6 weeks. When I called May 1st, I was told that the fabric was on back order, and it would take at least another 2 weeks. We were notified that the chair was in on 5/25/17. When we went to pick up the chair, we saw there were staples sticking out of the fabric on the right arm and the fabric was puckered on the left arm. We told by Adrianna, who claimed to be the store manager, that we had to take the chair home and call customer service to have a tech come to our home to fix it. She added that there was "no way" that they could have a tech come and fix the chair at the store. We refused delivery of the chair, telling her that the defect needed to be repaired at the store before we would accept delivery.

Love the chair - I went in knowing the style chair I wanted. I have had 2 recliners from La-Z-Boy before and also have a couch from them. The purchase went great and delivery was excellent. I would have given 5 stars except for 2 things. I asked if the new recliner (power) would recline as flat as the manual one I was replacing and was told it did, but it doesn't because it doesn't have the "ratcheting" ability. Secondly, a friend asked me about batteries. There is a power pack that requires batteries so the chair will operate in a power outage. This was never explained, either at purchase or delivery.

I went into the La-Z-Boy near the Dayton mall in Ohio. I purchased two chairs at a cost of $4375.76 on March 19 2017. I was told that I should expect delivery in 4 to 6 weeks but to expect the chairs in 4 weeks. On May 13th I went into the store to try and get a delivery date. I was told by the manager that my salesman would have to get back to me on Monday the 10th with a delivery date. On Tuesday I had to call him for a delivery. He had none. I called yet again on June 8th and today is June 19 and I still don't have any delivery. I think that my mistake was that I paid in full on March 19th.

Excellent selection of recliners in a myriad of fabrics and colors. We picked out one of the more simple designs with a fabric that almost perfectly matched our existing set. Salesman allowed us to wander throughout the store, but was available for any questions and to complete the sale without hassle. Recliner reset is a bit clunky, but it's very comfortable and just what I wanted.

Salesmanship by JUHL was phenomenal! Finally getting the product delivered and setup. Took extra time that I feel should not have happened. Setup on delivery day was perfect. 1 hr early. The problem I had was, even though we spent $3200 plus and paid for delivery we still had to wait on LB to deliver when it was convenient for their schedule, not ours. This pushed the delivery out an extra 3 weeks.

We had service on our ottoman that we just purchased and it is severely pilled after using it for two weeks and our recliner needed adjustment. When we were notified of the date the service tech would be out, I specifically asked for them to come after 3:00 pm as we had an appointment until then. The lady said that would be fine and they would call 30 min. before they arrived. On our way home from Indianapolis, we received a call and the tech said "I AM AT YOUR DOOR NOW." No notice... Nothing... Same thing happened when our furniture was delivered.

Christian from store 270 was wonderful to work with. We dealt with him long-distance from New Jersey over the phone. He got our order correctly and it was delivered on time in Myrtle Beach. When we got to MB, we realized that our one love seat which was still on order, was too big, so your store manager was gracious enough to let us get a credit, which we used on a recliner chair. We love the furniture and it was delivered and set up with an explanation on how to use the sofa bed. Wonderful employees at that location. Would highly recommend.

We recently purchased a recliner through the Augusta, GA store and while the chair looks great, I do not believe that it will last. The staff at the store were absolutely great and delivery was made on time as promised. The guys who made the delivery were very careful and took care not to mar anything in moving the new chair into position. My "problem" is with what I consider to be the underlying mechanics and the quality of the build. To put it in the simplest terms, it makes the kinds of "noises" when you recline it that you would expect from a chair that is 15 years old. This tells me that in 15 years I may have already had to replace it. Just by way of information, I am not hard on a chair. This new chair replaces one that was almost 20 years old and still looked (and worked) great! However, all this said, the chair looks great and sits even better.

I simply love my new Collins Premier sofa and Riley recliner! They are high quality, great design, comfortable as all get out and reasonably priced. I have always loved La-Z-Boy for its dependability in always making good furniture. Your staff are friendly and knowledgable and honest. That makes shopping here a pleasure. I highly recommend La-Z-Boy to my friends and colleagues!

My wife's in a wheelchair and she was getting a lot of swelling in her ankles because she was sitting vertically. So, we came up with the idea of buying a new furniture. We ended up getting two lift chairs from La-Z-Boy. It's been working and her ankles are much better. The sales rep was helpful, showed us all the different options and went through everything. Their delivery team was very quick and they did everything we asked them. The quality of the furniture is very good. The material is a little bit scratchy, but not bad. Other than that, we like the lift chairs so much. All in all, our experience has been great. My wife and I are very happy and everything that was promised was delivered and both are functioning well at this point.

We've had a La-Z-Boy chair years ago and it’s still in the basement. My wife wanted a new furniture. We went to the store, looked at the furniture, saw what we wanted, and had the salesperson come out and see if the furniture would fit in our room. So, the salesperson came out and laid the furniture out and it looked all right to us. We bought a chair, power recliners, and some accessories. La-Z-Boy’s delivery guys were very nice. They called and said that they were going ahead of time. They arrived when they should’ve and they used care in getting the furniture in the house. We got the La-Z-Boy pieces last Friday, but we have a serviceman coming out to look at one of the reclining chairs because its leather looks loose. The furniture has a warranty on it and the issue is covered. But so far, it’s been good with La-Z-Boy.

This has been a great experience for us. This is the first double reclining sofa we've ever owned. The only concern is who gets the right side and who gets to be on the left. With just two of us in our house, it seems our cat chooses one of the sides so one of us sits in the center. Very comfortable wherever. Glad we bought it!

We loved the decorator who helped us in Wichita. Her design was good but the sofa we purchased is not good, nor is comfortable... The fabric is not holding up... It is piling up and I'm beginning to feel that the frame is not as sturdy either. Love the swivel chairs we purchased but the sofa was very bad purchase... There are only two of us in our home so can't feel the sofa is being overused. Would love to have a gray leather sofa in place of what we have, but can't afford to buy another at this time.

I visited my local La-Z-Boy retailer when shopping for a sofa bed. After entering this store, I went no further. I was surprised at the styling and variety of products available. Who knew I would buy a La-Z-Boy? I realize this sounds like a commercial but it is true. In addition to great modern styling, Leona, the sales representative who helped me, is a great asset to the store. She was knowledgeable and personable. She was certainly patient with me; we took a fair bit of time to determine what would best fit my requirements based on size, design, style, fabric, and price.

Every time I sat down on my recliner, the chair would move backward; after three days I would have to push it back to the original spot. The person you sent out to rectify the situation said it was not a defect but suggested I put rubber pads, etc. under the back legs to prevent the chair from moving, which I did and it worked! The service person was very polite, explained the situation and suggested a remedy. The only suggestion I have is to build a chair which stays in place.

We ordered an entire roomful of furniture, rug, lamps, etc. and received them in about 6 weeks’ time. No problems, no complaints. On April 1, 2017, I called in an order for 2 pictures which were on our presentation from the designer. It is now 10 weeks later and we still don't have them! This past Thursday, my husband called to check on their delivery, only to find out one of the pictures was in the store, but the other picture they received was not one we ordered. Note to self, never ever purchase accessories from La-Z-Boy! So very disappointed!

The chairs are everything we were looking for. The buying experience was very good. We also had wonderful service from the other store in town even though they were not directly benefiting from the sale. Reason for the less than 5 stars? Delivery time is extremely long. When one can order online and receive the product at your door tomorrow... 2 1/2 MONTHS is a very long time.

I recently contacted La-Z-Boy about my new recliner and haven't heard back from anyone until I got this email to share my experience. The recliner is only several months old and it already sounds like something is wrong with the wooden frame. Every time I move, it squeaks, and I'm worried it's going to break or something.

We ordered and received 4 items. We refused delivery on the Talbot Ottoman and 3 weeks later have not received any calls from the store as to whether it will be replaced or a refund. We have called the store manager twice and she said the item was not to her liking, but no resolution. There were two problems with the ottoman: it did not sit level on the floor, the delivery staff adding 4 washers to one leg to level it but not successfully; and the memory foam cushion on top overhung one side by almost 3". It obviously was not inspected, (this was the opinion of the delivery staff, which I agreed with). We understand mistakes happen, but we do not understand why the store manager did not resolve this within 24 hours of delivery... We are now 3+ weeks later. This is inexcusable. We are enjoying the other 3 pieces and would like to have the ottoman to complete the set as soon as possible!

My purchase (La-Z-Boy power recliner and reclining love seat) was from Klopfenstein's. Great salesman (Michael) and outstanding service after the sale. Great follow up with Jason Klopfenstein. I will do future La-Z-Boy business with this store!

My mother had a great experience with La-Z-Boy. She had bought furniture for the living room earlier and she liked it. So, for the family room, she went to La-Z-Boy again. We bought something and had to go back and get a swatch of it to match paint with. They didn’t have a swatch of the material but they let us take the sample. We borrowed it late in the evening and took it back the next day. The delivery team brought the items on time. They did whatever assembly was required and didn’t leave any mess in my house. It was wonderful. The furniture’s been great so far. Overall, it was a quick and easy experience and everything has turned out beautifully.

It was our first time to purchase from La-Z-Boy and the sales rep did a very nice job. We got a good deal on the sofa that we bought. It was a clearance type item and we got over $900 off on it. The quality was very good and we were happy with our experience.

I had a great sales lady (Leona **). She took the time for me to explain what I wanted and she showed me so many different chairs. I sat in all of them and tried them out. She explained everything in great detail and let me ask as many questions that I needed too. I have had many of your chairs before, so I knew what I wanted. Sorry for the long message but I wanted to let you know what a great sales lady I had.

We own several La-Z-Boy pieces already so we wanted a lift chair with wonderful features no one else had, and wanted La Z Boy quality for my disabled husband. It took a month longer to arrive than we expected, but arrived in good condition, with a terrible odor that gave me such an allergic reaction that I couldn't be in the same room with it for the next month. It isn't as tall on the back as the salesman told us it would be, and doesn't function quite like the model in the store, which moved the back differently than the one they sent me. The fabric on the seat is fuzzing up; none of our other La Z Boys ever did this. But the chair is fairly comfortable and looks good. Pricey at over $2500.

I purchased a La-Z-boy recliner on April 1, 2017. It was about our 6th purchase from them. In about 6 weeks we had found that the left arm of the chair had separated from the chair. I don't know how it even happened. I called for service about the middle of May and they could not schedule us until June 13th. On that day they called to tell us that the service guy called out sick and needed to reschedule. The date they gave me was June 28th. I refused that date and said that was unacceptable. The best they could do was June 20th. The Service Dept. is not reliable or efficient. They make customers wait too long for repairs!!

I came in and ordered a sofa bed and the salesperson, Jim, could not be more patient and helpful. The sofa arrived within the time frame I was told and it has been love ever since. It is the most comfortable couch that allows Buster and I to cozy up and watch TV with our eyes closed.

Ordered the Aberdeen couch in Bliss fabric and Nile color. I had to check up on it a couple of times and the last time I called it apparently had been at the store waiting. I was able to arrange for delivery at that time. I love the couch! It's beautiful!!! Comfort is OK. It seemed to have sat for a while because the fabric was a little dusty. All in all, I will probably order from Walker Furniture and/or La-Z-Boy again.

There was a small tear on our sofa when it was delivered. We contacted the La-Z-Boy service department and they set up an appointment. The repairman came out within two days and repaired the tear. It was done fast and efficiently. You can't even notice where the tear was located. Thank you La-Z-Boy. We are very happy with our new sofa!

Shopping experience was fair, I loved looking at the store and they helped me find a match to what I needed. The pricing seemed high until I looked at quality. Then I really knew I wanted the La-Z-Boy recliner mechanism and warranty. The salesperson and later the manager helped me get very good pricing combining a couple different discounts. I am very pleased with how the recliners function in my home. If I had any negative to say, it would be on closing the recliner. There is a loud pop as the mechanism closes and it I would rather have it be silent. La-Z-Boy should work on the engineering of this.

Dual recliners - I am so glad I went to La-Z-Boy for my purchase. Comfortable and convenient. One of the recliners was not installed correctly and cannot be used without a loud noise. My wait time for this item was around 6 weeks.

We bought a new Chesterfield at your Kingston Ont store. It is a beautiful piece of furniture, we are very pleased. The salesperson was very helpful and polite, also your furniture has good quality. Thanks again.

Service was excellent. Salesperson, Rafiou **, was extremely helpful. Extremely pleased with our La-Z-Boy rocker, so much so, that two weeks later, I was at the store ordering another one, and asking specifically for Rafiou.

Having kids, there was a need for new furniture. I kept going past the La-Z-Boy store so we stopped and bought from there. I was impressed with the sale that was going on at the time, but it was the sales lady who actually impressed me the most. She wasn’t pushy and she was very social and professional. I was more than happy with the sale. Then, I just went there and picked up the item. So far, it’s very good. The experience was excellent and I’m happy with the product.

I’ve been using La-Z-Boy products for 40 years and this is my 10th purchase from them. I walked in to the store and the furniture was on sale so it was a good deal. I also liked the color. The delivery team were very helpful. I bought a La-Z-Boy three years ago and within a few months the finish on the handle that was used to go back came off. So when they brought the piece I recently purchased, I said, “Have that switch in the handles,” which they did gladly. So far, the quality of the La-Z-Boy I recently got is fine. I haven’t seen any problems and I don’t expect to see any problems.

Love McKenzie sofa and leather recliner. Will be receiving my McKenzie side chair soon. Great service and products. This is my second living room set. First one was still good after 20 years and was given away.

We have purchased 7 pieces of recliners and couches over the years, and always relied on the quality craftsmanship and service warranties in the past. Now when I call for service on our most recent purchase–a set of furniture that was made in China–they no longer have my record of purchases. Previously I could take my furniture to their repair center in the county. Now they no longer have the repair center. Now they want me to pay a minimum $109 to get a service call.

I love my experience working with Katherine buying our sectional couch. It is so comfy, spacious (lots of teen girls can fit on it) and fits perfectly in our space. I love the grey fabric, it's beautifully neutral... this one will stay with us forever!!

That (La-Z-Boy d-709 c107708) is with swivel base. We had it one day and heard a big crack sound and it did not swivel anymore so I went back to home furniture and told them the problem. The next day a service man came and replaced the square frame underneath the chair. He said it might have been built on a Monday morning or a Friday afternoon when the worker was thinking about other things besides what they were doing. After he repaired it it has been working fairly good except there is a cracking noise in it once in a while. I do not know the reason for that yet. If it falls apart I will most definitely let Home furniture hear about it. I have had problems with La-Z-Boy products before.

We were served by friendly and very knowledgeable sales people who guided us every step of our purchase. We were given space and time to make sure we not rushed to make our selection. After our order arrived we arranged delivery and received it by a great delivery team. It could not have gone any better.