La-Z-Boy Furniture Galleries Reviews

Over the years, I've bought over $10K of La-Z-Boy furniture. For the most part, I have been very pleased with the product. In 2014, I bought a Sofa and a Loveseat, whereupon the leather began to crack and flake months after purchase. Only 28 months later, both pieces look horrible and need to be replaced at the earliest opportunity. In sharp contrast, the La-Z-Boy recliner purchase in 2007 while stationed in Okinawa, Japan has never cracked or flaked despite numerous military relocations.

It has been a fine experience with La-Z-Boy so far. The sales representative was very knowledgeable. And the chairs have been delivered and we're very pleased with it.

I purchased a recliner sofa and chair from the La-Z-Boy store in Newport News, Va. I selected La-Z-Boy as I had two La-Z-Boy recliner chairs 20 years ago and they are still in great condition and work great. I love the new furniture that we bought. It is so comfortable and very stylish. Plan on buying another recliner sofa and will definitely go to La-Z-Boy to purchase it.

I have learned a valuable lesson. 30+ years ago I bought my first La-Z-Boy and bought another 20 years ago. Since then I have bought cheap imitations. The last two chairs I bought were so bad that I replaced them with new La-Z-Boy recliners. My fie and I are so happy with the product and with the dealer in China Grove, NC. Bare Furniture has been around for years and has a great reputation of selling a quality product. Glad I came home to La-Z-Boy.

The store in Lloydminster is awesome, the staff are very friendly and accommodating. The store is always beautifully laid out. The furniture I purchased is so comfortable we are really enjoying our choices. The delivery guys are always prompt, curious and very friendly. Love the store, people and of course the Reese La-z-boy recliners and coffee tables!

The staff were very helpful! Between two different days they helped me find the right ottoman to match my reclining sofa. I had a lot of choices to pick from, enough that I didn't feel like I had to "settle" for a less than perfect option. And the salespeople (whom I believe are managers) were kind and didn't pressure me into getting anything at all.

We purchased a La-Z-Boy loveseat recliner from Hurwitz-Mintz in Metairie, LA for approximately $1,800+ in December 2014 and within only a few months the leather began "wearing off" of the seats. La-Z-Boy said it was due to lack of proper care and that the leather is not covered under warranty. Both La-Z-Boy and Hurwitz-Mintz are refusing to stand behind their product!!!

I was happily surprised that the production of the recliner did not take as long as anticipated. I was able to receive the chair right before Christmas last year. Since then, family members have been happy with the quality of the chair. Thank you!

We ordered a couch and loveseat with patterned pillows for each piece. Only 2 of four pillows are correct. Called the store, called customer service, talked to a tech and store refuses to order correct pillows without the tech coming out. This is ridiculous to resolve such a minor issue. We love the furniture but you need to give stores authority to resolve minor issues like this without having a tech come out.

I love my love seats, but I am really disappointed with my recliner. I had done one come out and look at it but he said that is the way it is. Seems defective to me. No one sits in it unless they have to.

We received our two recliners a few days ago and we are not satisfied with them. They both feel too small and we feel like we will fall out of them. On the one with lumbar support it rests on the middle of my back and where my head rests, it rests in the crease of the back instead of the cushion area. I cannot relax or rest in it. The arm rests are too low and our arms just fall outside the chairs. On the other one when you put it in full recline you feel that you are being stretched over a barrel. We had delivery on Sat 02/04/17 and thought we'd give it a couple of days to see if it gets better and it's not any better. So I called the store and spoke to Robert, a manager, and he said we can return my husband's chair but not mine because mine is "custom made"?? I didn't know mine was a custom order and if we had known we can't return it I wouldn't have bought it just in case I didn't like it.

We've purchased a few times from La-Z-Boy and we're always very happy. Their sales representatives were courteous and very knowledgeable. Their delivery team had very good communication and didn't keep us waiting with a large window. They were able to narrow it down for us and we really appreciated that. Also, the quality of the table we purchased was good and we're pleased. I would recommend them all the way.

New chair, only 2 months old. Seat was compressing a lot and back had no support. I called La-Z-Boy and was contacted within a few days. Repair fellow called the next morning and put in a requisition right away for a new seat and material to repair back. I've always had good service with La-Z-Boy and continue to be satisfied.

Great Furniture at a wonderful price. Delivery was on time and the delivery personnel were courteous, friendly, and professional. A representative called from the factory the next day and stated that they knew there was a scratch on one of the item (a recliner) and a replacement part had already been ordered. The technician called and came to the house and installed the part when promised. Marvelous customer service!

July 2013 I purchased a black leather recliner from La-Z-Boy. After about two years the leather pulled away from the arm pieces on both sides. The back of the chair began to show signs of wear. I purchased the 5 year warranty, which was a waste of my money. I stopped twice at the La-Z-Boy store and they were of no help. The warranty only covers stains. This is ridiculous, no one told me that when I purchased it. All I wanted was a replacement of the arms. I will never purchase anything from La-Z-Boy and will also tell my friends & family to not purchase there either.

I was very pleased with my shopping experience at the store (Butler Furniture Company, Mountain Home, Arkansas). The saleslady was very knowledgeable, and answered all my questions, without being at all pushy. And I'm pleased with the couch I bought (a La-Z-Boy). It's very comfortable for me, which is unusual to find. I'm very short, and couches and chairs are usually too long in the seat for me. I would buy La-Z-Boy again and shop at Butler Furniture again next time I need a piece of furniture.

I was very happy with our latest visit and purchase. Our furniture store had an ample display of La-Z-Boy couches and loveseats for me to pick from. The saleswoman was knowledgeable and helpful, but also, not pushy. She left me browse and sit and play with all the levers and was there to answer my questions. Very, very pleased with our purchases.

We ordered a sofa and a recliner. The recliner we received was misaligned and unusable. It took more than a week to get some one to look at it and when the Tech could not fix it we were told it would be up to 8 more weeks to get parts that "should" fix it. It was only when we rebelled that we were told that this was just how long it took to get parts and were offered a "floor demonstrator" to replace it. As we were going away we opted for this option to get the problem solved. All in all the experience was a major negative and really left us wondering where the La-Z-Boy quality and customer service had gone. The substantial prices are still there but apparently the after sales commitment has gone away.

I needed 2 couches in my living room, and had been looking for some time to find what I wanted. As soon as I saw the La-Z-Boy sofa, I knew right away that was what I had been looking for!! I had in the past owned one, and it lasted about 15 years. Good quality couches!!

We've had La-Z-Boy for a long time then we purchased a power sofa. The one thing I'm not crazy about is it isn't a true leather. You don't know it when you look at the sofa at the store because it looks good but then when you're moving around, you stick to the couch. Although, the sales rep was very good. Everything about the delivery team was also good.

Third party guarantee should not be pushed by salesmen. The frame broke after 18 months of use. We took the chair back to the store in Wichita and they would not let us leave it with them to be fixed. We had to take it back home and get help to unload it. Now we have to wait for a repairman to come from Kansas City 250 miles away and pay him $109 an hour to do the work. The Wichita store would only give us the third party insurance company phone number. When we were talked into buying extended warranty we were not told it was third insurance.

The attached picture shows a La-Z-Boy we purchased 7/4/13. It's past the warranty but I'm hoping you have a policy to make good on the defective products. It is severely worn, more so than any La-Z-Boy product I have had for 15 years or more. The fabric is delaminating and ragged far more than could be expected for three years. I'm hoping you will reply. A message I left a week ago on your website went unanswered. But I would like you to replace or repair the chair.

We have used La-Z-Boys exclusively in our 45 year marriage. We have had nine La-Z-Boy recliners. The last two we bought in 2015. Both had to go back for repairs within a year, so we're covered by warranty. However, one of the two was not properly fixed and now we have it in again for the same repair. It will cost us $300 for labor. For $300 we could buy another brand and have it last longer than this La-Z-Boy did. It is unfortunate that La-Z-Boy seems to be declining in quality. The other La-Z-Boys we have owned are still in use, either by us or by our relatives. But now that recent purchases have failed, La-Z-Boy has lost this customer, and we will be looking for a new recliner in another brand. Very disappointed, both in quality of chairs and quality of customer service people we have talked to about this situation.

I have been trying to schedule a service call for my parents. I waited on hold for 13 minutes, then hung up and pressed the prompt for a salesperson who told me that it's Monday and the waiting time is always like that. I have now called back and my hold time is 12:38 and still waiting. VERY DISAPPOINTED!!

We purchased our La-Z-Boy chairs from Lounsbury Furniture in Saint John and received excellent service from our sales person Cheryl **. The young men who made the delivery were helpful and provided useful information regarding the chairs. We are very pleased with the product. Thank you.

This is my 2nd La-Z-Boy Recliner I have purchased. I purchased this recliner from the Wilmington NC location. I dealt with 2 people Ray the MGR and Nick my salesman. I just had to write that it was just a wonderful experience with no pressure whatsoever! Also they were so friendly and most of all very professional. I am counting the weeks and days till it arrives and I can relax and get a very good message when I am enjoying some good television. So just want to thank Ray and Nick for making my purchase a wonderful experience.

I got a La-Z-Boy recliner and I was very impressed with the excellent service I received. The woman who waited on me was very knowledgeable, thorough, considerate and helpful. The chair has been exactly what I wanted, was well designed and has really pleased me. I would definitely recommend the store and the saleswoman to others.

We are extremely happy with the service at La-Z-Boy. We have had a house call to add more fill to the electric Rocker recliner & are also happy with that. I found salesperson awesome to deal with, answering all our questions to our satisfaction. Yes would recommend to friends & family.

Furniture was combined with great customer service. I walked in expecting to have to argue but to my surprise found management to be the exact opposite. Our new couch and chair are wonderful and we could not be happier. We looked everywhere before purchasing. We selected La-Z-Boy for quality, professionalism and an expectation of service. I honestly believe our situation tested their limits of customer satisfaction but they came out swinging and completely satisfied us! Thanks, I knew we were right when we decided to purchase from La-Z-Boy!

We love La-Z-Boy furniture. Although our customer service experience has always exceeded our expectations, the furniture is why we go back to La-Z-Boy. We absolutely love the quality, warranty and selection they offer. We truly live life comfortably thanks to La-Z-Boy!

I just moved so I decided to purchase new furniture, and I went La-Z-Boy because they had a sale and they had what I wanted, and the price was really good. I bought a chair from them. I’d recommend La-Z-Boy.

Substandard Fabric Quality at Premium Pricing. The fabric on one of the recliners delivered in 11/15 has holes worn in a couple of places. Customer service just advised me that it's out of the one year warranty period (by about 2 months) and the only thing that can be done is for me to purchase a replacement arm and seat to the tune of $600. Because it is a printed fabric, of course no guarantees can be made that the colors or pattern will match. And then the warranty is only 90 days on the new parts. I asked to speak with a supervisor and was advised she was the manager and no one would give me any different info. Seriously La-Z-Boy? How disappointing that you don't stand behind your products.

We bought a La-Z-Boy couch 4 years ago and are more than happy with it. So we returned to La-Z-Boy for our second couch. This experience, however, has been horrible. When we got our couch, we immediately called the store. It is extremely uncomfortable! There is minimal back cushions and a huge gap between the top cushions and bottom cushions. You sink down as soon as you sit on it and all the sections squeak. We have had 4 visits to repair the couch, which have all been unsuccessful. With the last visit, the man took pictures to submit to La-Z-Boy. We were told we would get a call by the end of last week. We called again on Monday and we again told we would get a call later in the week. This has been going on for almost a year! This is terrible customer service. We are extremely dissatisfied with our product and the service we have received. We will no longer recommend La-Z-Boy after this experience.

Being a disabled veteran I was in need of a recliner that gives me assist in reclining. I purchased the La-Z-Boy Jasper power recliner and have had 3/4 quarters of the recliner with replacement parts. The first time I had problems with the chair it took two months for replacement of the arm, the seat and the back for them to get! I now have been waiting one month for parts to fix the seat again and the replacement back has material doubling up to further add to my disability discomfort to my back!

Two weeks ago today I was delivered my New La-Z-Boy leather sofa... When delivered there were a couple indentations in the sofa and a lack of proper cushioning on one of the backs of the sofa and the official La-Z-Boy delivery boys in their official shirts told us no problem. They will come out and repair by themselves in a couple of days when the sofa settles but that we could call the store and they would take care of it.

Aaron at the Balzac location was fantastic in helping us select the couch style, fabric and material for pillows for our couches. He was honest, thoughtful, courteous and prompt. He made the buying experience relaxed and fun!

Ordered two chairs and asked one to have the lever on the left side; said we could, then told we can not; disappointed. Product delivered and men were very careful; very happy. Would buy another one of their products.

I just purchased my power sectional in September 2016. It is now January 31, 2017. The end recliner will not close entirely so I called Customer Service. After being on hold for about 25 minutes, I was informed that they would not be able to come out to make repairs until March 2nd!! The customer service rep was very professional & I know it was out of her hands but I think that this is ridiculous and feel that I spent so much more purchasing from La-Z-Boy rather than other furniture stores thinking I would receive better quality furniture and better customer service. I am very disappointed. With that being said, the sales rep at the actual store was delightful & I do love my furniture. I am just not thrilled with the repair time frame.

I called La-Z-Boy to order parts for my recliner. The customer service rep asked for tag numbers under the chair. He informed me my chair was mfg in 1998 which was close to my purchase date. I was afraid parts wouldn't be available anymore. He informed me parts were available and would send them directly to me as I didn't have a repair service close by. La-Z-Boy charged me nothing, sent it UPS and I received the parts in a few days! What a warranty and a great company to deal with! I'd highly recommend La-Z-Boy! 19 years old and going strong.

We ordered $7,000 worth of living room furniture over Thanksgiving and it was delivered in the middle of December. The furniture arrived damaged, broken, and stained. It took a month and a half for the furniture to be redelivered. Now 1 day after being delivered, the legs on the one of the pieces of the furniture have broken. So that makes it both times the furniture has been delivered, that we have been given broken furniture of poor quality. This experience has been TERRIBLE and a waste of money.

La-Z-Boy repaired my recliners to new condition.

I'm so mad! We have a La-Z-Boy rocker recliner that has a lifetime guarantee on the mechanism. The footrest is broken. We contacted La-Z-Boy who referred us to Leon's where we bought it. Leon's says because of the age of the chair, (it's about 10 to12 years old) we would have to pay $450 to $500 to have it fixed. Just what is considered a lifetime? The chair has broken before and we had to pay $200 to have it fixed. My 76 year old husband just had a heart attack and has to have his feet elevated above his heart. He can't do this because of his broken chair. His health is poor and due to various other health issues he lives and sleeps in his chair. We are elderly pensioners who cannot afford to keep paying to have what supposedly is a quality piece of furniture repaired. We purchased this brand over others because of the lifetime guarantee. Now we find that their lifetime guarantee means nothing.

Purchased furniture totally wrong for our space because salesman discouraged me from special order because it would take long time. He told me sob story about needing to get paid before he had to move, sold me 2 pieces, in stock to be ordered the following week. Then we found out about designer service and when she arrived she was shocked to see what I had bought. Wrong sofa for room, which I found out because it is much less comfortable than the Ashley (I think) and terrible for watching TV, which was its purpose. Designer should have been referred first, helped us first, and I ordered more furniture with her help to add to what I had to make it look nice. Looking nice is not what I need. I need comfort for a TV room. The order was put in Nov and has not been delivered yet although custom pieces were long done and I was waiting for an expensive table from Uttermost. Waste of time, money and totally dissatisfied.

I had a recliner that I bought about 7 years ago. It got to where I couldn't get out of it no more, so I had to get a different one and we bought a recliner a month ago. The delivery crew was good and did a nice job. I thought they were going to deliver the other stuff too as a guy called me one Saturday morning and said that he’d be there to deliver some stuff that day and I took it for granted that it was them. I asked what time and he said between 11:00 and 2:00, but nobody showed up. So now they've called and said that the stuff is at the store and we should stop in and pick it up, which we will in the next couple of days if we can get down to Appleton. Aside from that, I got no problems about the chair and would recommend it.

Our old couch was falling apart and needed to be replaced, so we decided to purchase new furniture. We then bought a sectional from La-Z-Boy. Their salespeople in the store and their design specialist were helpful. In fact, we were very indecisive. We knew which one we wanted but didn't know if we were ready to spend our money on it, and the people in the store were very helpful. The delivery people were on time. They came in and did their job. I expected a little bit more for the price, but the quality is good. As a whole, it was a good experience.

I purchased a lift chair and a recliner from La-Z-Boy for my father who was moving into a new apartment. My sister and I were trying to decide on these chairs for my dad and the sales rep was helpful with answering questions and helping me pick out the chair. She wrote down the information because I said I had to verify with my sister if she agreed with my choices.

I wanted a chair that would fit me so I went looking and got a recliner from La-Z-Boy. The reps showed me what they had, let me look around and let me try them without pressuring me. They were very courteous and knowledgeable too. I scheduled the delivery of my purchase and the delivery people were very good. They brought the chair in, showed me how everything worked and made sure that it was in good shape.

Not happy with my furniture I bought from La-Z-Boy. After 2 years my leather couch is peeling and the chair I picked to match is also doing the same thing. I was told by the sales person it would not do this if I used their product which I have fateful used. I have used the cleaner and conditioner that you told me to. So now what? I don't get to enjoy my furniture. I have it covered to be hidden. I was so excited my husband bought these for me. To know that we paid a lot for this furniture. I am so disappointed in La-Z-Boy. By the way we have been La-Z-Boy's customers for years.

Purchased my La-Z-Boy Sofa & Love seat and have had the group since Mid September 2016. Now the group are very comfortable, however when I sit down on either the sofa or loveseat I hear an unstable rattle sound. Just moving on the furniture the sound is there. The furniture should be solid with no sound when you move on the furniture. Just an irritating sound. Other than that, I do love my furniture. I have had La-Z-Boy in the past and have been very happy with the quality of my furniture. Thank you.

I received delivery of 10 pieces of brand new custom ordered La-Z-Boy furniture on December 16, 2016. The designer I dealt with at the Newport News, Va store arrived that afternoon when I called to say I had received damaged furniture. She contacted Comfort Care and requested they come out. I assumed this was the process to have replacement furniture ordered. It was almost 2 weeks later before they were able to come out, and I was asked if I preferred repair or replacement. I indicated that I absolutely preferred replacement. After not hearing anything even after contacting the store again. I emailed Comfort Care 3 times before I finally got a response on January 23, 2017 to my last complaint regarding lack of responsiveness and failure to stand by the quality of their products and service from manufacturing to delivery and beyond.

We had an older recliner that we quit using and wanted to have another one so we bought from La-Z-Boy. The sales rep was friendly and informative. The delivery guys seemed to do a good job, too. All the mechanisms of the recliner seem to work really well and the leather seems good on it, too. But we were thinking about bringing the recliner in because its headrest doesn't seem like it has enough filling. It's leaving an indention. We're gonna see how they act when we bring that in.

Had an in-home consultation with ** from 12635 IH 10, San Antonio, TX La-Z-Boy store on November 9, 2016. Measurements, personal info and photos taken in my home. No further contact from 11/2016 to 1/2017. **, the manager, rude and dismissive on phone. No plan, no contact, what are they doing with my data? Do not do business with this store!

Went into store located at 3521 Sheridan Dr., Tonawanda, NY 14226 on 11/22/2016 - just looking for a recliner. One hour later after sitting in all types of recliner/rockers I became the owner of a beautiful recliner/rocker La-Z-Boy. The store manager Allyn ** was very helpful, informative and not a pushy salesperson. She gave me time to explore on my own, made suggestions, gave me many options (price ranges, fabric colors), told me how long it would take to make my chair and when I could expect delivery (approximately seven weeks from date of purchase).

Purchased a lift chair for my dad on 12/23/2015. Motor quit working and I notified La-Z-Boy and was told that it had a three year warranty. They then informed me that I would have to pay $116.00 for someone to come and repair it. I thought with the warranty I was safe but I guess not. Last La-Z-Boy for me.

We bought a matching reclining couch and loveseat 3.5 years ago. I specifically chose fabric I thought would hold up well because I knew my small dogs would be on the furniture. The top of the loveseat is ripped to shreds from the dog lying there occasionally and the back cushion has been so misshapen that it is no longer comfortable to sit in. The couch has fared better but there are a few picks in it as well (not from the dog).

Purchased La-Z-Boy reclining sofa, loveseat and chair. The back on the loveseat had caved in where the lumbar support was. There is no back support and you are guaranteed a back ache if you use it. All the other products are still fine. Can't get the dealer to check it. Said the new stuffing may not match the stuffing that is in the loveseat. He advised me to contact an upholsterer. We will gladly pay for new stuffing to be added. I never knew stuffing had to match. What are they matching it to? Sounds like a "cop out" to me. Can't believe this dealer would act like this. We have used nothing but La-Z-Boy in our home for the last 40 years.

Have always had La-z-boy furniture in the past but this recent set is of poor construction and not even assembled properly! Had the tech come look at it but still is terrible. The material isn't sewn properly and recliners do not function right!

My experience was pleasant and successful. I have had several La-Z-Boy pieces over the years and they have always been satisfactory. The salesperson/decorator made personal home visit to determine size that would fit my living room. Furniture arrived timely as promised and decorator arrived at delivery to help place in living space. This was the first time I special ordered furniture without first sitting in and seeing before delivery. So far all is well and I am happy with my new living room furniture.

The furniture we had before was falling apart, so we decided to buy some new furniture. We bought three pieces of furniture and that is the first three that my wife and I have ever bought from La-Z-Boy. We got them right before Thanksgiving. I've had a couple of La-Z-Boy recliners, but they were given to me, and they're gone. We priced other furniture and what we got from La-Z-Boy was a little bit more expensive, but we got a better quality piece of furniture. So, if it's good stuff, I don’t mind paying a little bit more for it. It's an awesome piece of furniture and I love it. If it stays like this for the next couple of years, I'll be buying more for sure.

My dad has bought from La-Z-Boy for years and decided to buy me the first one I've had in my home. The furniture is of great quality. Also, the delivery team was courteous and they called us to ask if a certain date and time would work for the delivery. They arrived on time and put it all together. I had a pleasant experience overall with the company.

We've had La-Z-Boy furniture for thirty years in our home. When the old recliner broke, we decided that it was time to purchase a new one. Their sales rep was very informative and did a very good job. Then their delivery team did a fantastic job as well. Our experience has been very convenient and painless, and I like the recliner very much.

In December went to La-Z-Boy. Looking for new front room furniture. Had bought La-Z-Boy recliner previously. My husband like the Cranston recliner with the extendable foot rest. So bought him the chair and also a couch. After getting them home and situated decided I would like another recliner. So went back to La-Z-Boy and asked if we could get the matching print on the new chair the same as we had just bought in December. Was told "Yes. But it takes 6-10 weeks." We fine with that. So I picked out a chair, that was a factory special for 399.00. Knew it would be more for the other fabric. But was shocked that it was $$$$ more. All the sales person could say was it is better fabric. Wow. So now to get the chair is the same material as the one we just purchased was $300.00 more. Ridiculous. But now stuck. So am paying the price to get matching material on my new chair. So beware of the price.

I really appreciated the ease in communicating with Brian at your Wayne, NJ facility in following my order and arranging any changes and delivery. He was most helpful to me and encourages me to advise friends and family to shop at La-Z-Boy. My experience in dealing with Brian was very positive.

I have been trying to contact customer care for warranty service. Today I was on hold for 25 minutes and did not speak to anyone. This means you either have a lousy product requiring a lot of repairs or you have a lousy customer service center. I just need a handle!

Future Customer, Look no further! I was wowed by the etiquette and detailed explanations of the sales representatives here at La-Z-Boy, and not only was I able to find a great deal on two amazing leather chairs, I got a crash course in different types of leather. I quickly went online to verify everything that had been explained to me, which helped pull the trigger on purchasing two Leighton style chairs for my house. I will definitely purchase more in years to come!

I've had La-Z-Boy furniture for twenty years and recently we decided its time to buy a new furniture. Everything was good with their sales people and their designer. I would recommend it.

When I bought a massage chair from La-Z-Boy, I told the manager that I was handicapped and needed a chair seriously fast, but that didn't work. I was told six weeks, but I'm still waiting for the chair to come. I have called to talk to him three times and left messages, but he never called me back. I want them to call me and tell me when it's coming.

Nearly $4,000 for a leather love seat and sofa from La-Z-Boy (a company I have loved for years... and now a HUGE disappointment.) We only live in Florida half the year so, even though we've owned these two special order pieces for 18 months, we've only used them seven. Now, we've noticed definite manufacturing defects... stitches coming apart, leather on the sides of the footrests cracking and showing white under the flimsy leather coating, and mechanism defects. We're out of luck... Warranty is only 12 months. These pieces are destined to be junk in another year or two of use. What a shame.

The whole process was great. Sales staff were very knowledgeable and helpful. We purchased taking advantage of a pre-Christmas sale; we got a great buy. We did have to return to the store as there was a small error in the paperwork, which meant I had to re-sign one document. No issues there. Furniture was delivered on time and we're very pleased with it! The only critique I would offer is that it did take ~6 weeks to get our furniture (it had to be manufactured); this was what the sales people told us it would take but it would obviously have been that much nicer to not have such a delay. All told I would strongly recommend La-Z-Boy to friends.

I was really happy with everything. The people at La-Z-Boy were very helpful and friendly. I'm very satisfied with them.

We bought a lounger several months ago. We already had one from several years ago and were very happy. Not this time. Within days we noticed our chair had stitching that was pulling apart. We took it back for a replacement. Within a couple of months we noticed strange noises while operating the recline mechanism. This lead to difficulty in operation the recliner function and finally the mechanism actually separated from the wood.

From ordering to delivery outstanding service and product. My sales rep, Kiesha **, was personable and so very helpful. Because I was re-doing the room I needed a few extra days to finish up before delivery. The store was very accommodating. The delivery men were informative and very pleasant. I have nothing but praise for the whole experience. Oh, and I love, love, love my new sofa with recliners on the sides. So comfy. Thank you for a very pleasant experience!

We have owned La-Z-boy furniture pieces for over 30 years and have been pleased with the quality of every piece until recently. I purchased a Addison recliner with a requested fabric other than what was standard for that chair. The purchase was on 11-3-2016, first chair arrived about 5 weeks later. I did not accept delivers as the side panel was not attached, there was glue on the seat and the upholstery on the arm was ill fitting and puckered. I requested a new chair and it arrived on 1-18-17.

I had visited the store at least two times before I made my final selection. When I did, the sales associate was prompt and very efficient about processing my purchase and annotating the chair and accessories that I wanted. You cannot beat the quality of La-Z-Boy. MADE IN THE USA! Yes, you pay more but you will get a chair that will last 20 or 30 years. They have a lifetime warranty on the chair frame. I have another La-Z-Boy that I bought about 27 years ago. It could use some new cushioning and covering material. Other than that, it is still a very comfortable chair. La-Z-Boy beats all others, hands down!

La-Z-Boy was overall really good. Working with the sales rep was very good and the delivery team was great.

We purchased a sectional from La-Z-Boy Furniture. The fabric is already pilling. The purchase date was September 26, 2016. We only had it a couple of months. This sectional cost us 4,107.83. Why are paying for a warranty? Can something be done about this?

Visited gallery in Jacksonville FL and ended up paying $8500 for a couch, chair, 2 end tables and a sofa table. After writing up the order was told some of the furniture had to be manufactured. This is our winter home and we were leaving shortly for our summer home and was assured they would hold the furniture until we could accept it although half the order was available to deliver earlier so we asked our daughter if she could go to our vacant home and accept the furniture and she did. We came back for a weekend visit and the lift up coffee table was scratched so wife called and they brought a new table out, that was fine.

Our decision to refurnish an oddly-shaped living area was fraught with concern over balancing functional, aesthetic appeal, room for a large family and contemporary style. Our salesperson was genuinely interested in how to meet our needs without pressure and was instrumental in our decision to purchase La-Z-Boy. He encouraged us to meet with their design expert who was also very knowledgeable, in tune with our wish list and even pushed out to consider different colour choices than we naturally would have. Using their 3D tool, we got a good picture of what each choice would look like and that was crucial to our choice. The products were all custom designed, arrived on time and the delivery and installation team was spectacular. It's early days and we are thoroughly enjoying the room. We are very pleased with the entire process from sales, design, delivery and would highly recommend the Nepean location to anyone.

We purchased a Dexter Leather Sofa from La-Z-Boy in August 2014. Immediately we had issues with sagging. It took an exhaustive amount of time and unbelievable pleading to have someone out to assess it. A tech came out and tore the entire sofa apart and stuffed wads of fiberfill (similar to toy stuffing) into the cushion. He put it back together and said all is well. It was lumpy, looked terrible and unsatisfactory. I was never able to get anyone else out.

I have a sectional which has to lock together. And the day that La-Z-Boy delivered it, a piece was bent so it was unable to be locked. It also had a little smudge on the arm, so they had to order me another one. Then, two days before Christmas, I ordered a table with a bar stool. The stool has a big bottom and the back comes up and around. It just broke off and splintered.

We scaled our home down to a much smaller one with less than half of what we had. The scale of my other sofas was just way too large for the rooms I have so we bought two matching sofas from La-Z-Boy. The original saleslady might have been new because I didn't know I had selections available 'till the night after. I went online and saw that I could choose the fancy cushions or some of the updates or trends. So I got her sales manager who helped me with the process.

I am so disappointed in La-Z-Boy policy and warranty. My furniture is just two years old and it looks pathetic. I have pictures from 2014 and what it looks like today and the pillows are terrible to look at. I talked to Sherry in Dallas and then her supervisor Angel and they both could only recite what the warranty says. It is my fault for waiting so long but the problem existed one month after purchase. I am going to post this all over Facebook and social media if I don't get some help.

Purchased a La-Z-Boy chair 50 years ago and it is still going strong. I recently purchased a loveseat reclining chair and immediately fell in love with it. However 3 weeks after this purchase I visited friends who had purchased a La-Z-Boy 3 months prior to our visit. The leather was coming undone and La-Z-Boy told them that the material was not warrantied, only the mechanics. I find this absolutely unacceptable. Will definitely take this into consideration before I purchase another, since this was for sure a defect and the leather had not been sewn with enough fabric to begin with. I would appreciate a reply from La-Z-Boy. Please know that I would not have purchased from La-Z-Boy at all had I known about this unfair practice.

I recently bought a chair and two end tables from La-Z-Boy. The sales people were great. The delivery people just dropped the stuff off and left, and they didn’t notice that both of the tables weren't adjusted correctly. So, I had to have a follow-up visit and that was irritating. The follow-up was satisfactory, though. I called the line for repairs, and they scheduled an appointment a few weeks out. I had to wait three weeks, but the guy who came was very polite. He got it taken care of right away. I love the quality of my new furniture. I was disappointed that the tables didn’t work out, but they're steampunk looking and I really like that look.

The sales representatives at the store were very helpful. The delivery guys had it all together and they just put it in and made sure it was fine. They told me, "Try it. See how it feels." They were very nice. The first one that I'd got from La-Z-Boy back in '89 was great. And so far, the quality of the furniture is good. I hope it'll be a good experience again because that's why I went back. I'm happy I got it. It was kind of expensive but if you get something cheap, it doesn't last.

I have been a La-Z-Boy customer since 1986 when we supplied our first living room with furniture. I loved the reclining sofa pieces and so when it came time to update, back to La-Z-Boy we went. But never again will I buy La-Z-Boy. My favorite chair did not last nearly as well this time, and sits unused because it broke down and getting it repaired has been a nightmare.

I can't say enough about the service and in store help I had. All my questions were answered and explained. There wasn't any pressure from the saleslady. She was experienced and professional. I discovered a spot on it after it was delivered. I called and within a few days a new sofa was delivered. I have been very pleased with the sofa.

In November my husband and I decided to purchase new reclining chairs and visited the Amherst NY store. Our experience from beginning to end was wonderful! The sales associates were extremely helpful and informative with no pressure for purchasing. The day after purchasing two reclining chairs, we decided to purchase a new couch and a loveseat as well and returned to the store. Same experience again! Our chairs were delivered within two weeks. Our couch and loveseat five weeks later. Different delivery people both times, but both experiences were great with super courteous and professional delivery people. This was a wonderful experience for us, and we are thoroughly enjoying our new furniture. Thank you La-Z-Boy!

We visited the Springfield, PA location before Christmas and were greeted by a very knowledgeable sales representative who directed us to a line that not only was suitable for our lifestyle but was beautiful and comfortable. I would definitely go there again!

This recliner is making noises when you recline it, only have had it for less than 2 months. Squeaking, and scraping sound. Pretty noisy for a new chair. If it's noisy now, what will it be like in a few more months? The fabric has a very obvious chemical smell that hasn't gone away in over a month and a half. I'm not happy with these 2 conditions at all.

We got a sectional for the living room and a recliner for my husband's office from La-Z-Boy. When we walked into the store, the person who greeted us was great. We had our purchases delivered and the guys were in and out quickly. We had a good experience. So far, we like what we got.

The price was too good to be true, and it was. In order to get the color we wanted, it would become a "custom" order, and cost about $600 more. The couch colors did not correspond to the chair colors, unless you wanted the very light or the very dark, ugly, brown color. Cancelled our order and bought from a competitor. Will not go there again!!

Ralph ** was very polite. He has a vast knowledge of La-Z-Boy Products. He made sure we took our time and tried various types of chairs. He took his time to explain different options and fabrics. He sure is a valuable asset to La-Z-Boy Company. If any of our friends are looking to buy, we definitely recommend Ralph!!

Store staff was courteous and helpful. Took a little longer than I would have liked to get the furniture (custom order). Arm rest and head rest covers used to be included. My only option now was to buy additional fabric (1 yard) and have them made by a third party. Decreased the value of purchasing from La-Z-Boy but I really love the product and have been satisfied. This is my third recliner from this store!

I do not have my order number with me. I had a very good experience at the Knoxville, TN store. I have had issues in the past from other furniture companies. I am very pleased with the product and the service I received. I would recommend to others to go to La-Z-Boy!

After reviewing the situation of my husband suddenly passing, leaving me with an expensive Christmas present that he would not ever enjoy, the owner of the store chose not to show kindness to me by only offering 50% refund to restock the chair. This cause me a great hardship and sadness. I know he's not in the business to show 'charity' but he could have offered to put this chair in a gallery and sold it for me. I would have been grateful to receive only a 15% loss instead of the 50% offered. Not a good 'Christmas Spirit' or compassionate person.

We bought two recliners and two footsteps with storage. The recliners are covered in what was referred to as "recycled leather," pitched to be as comfortable and long wearing as leather, without the maintenance needs of leather. After four years, the outer surface started coming off, revealing black gunk. I opened a claim, **, requesting store credit against the purchase of real leather covered recliners. Response from Customer Care was very slow. I complied with their requests for photographs, then for a scan of the original receipt. I have not had any response to requests for claim status since I sent the receipt scan three weeks ago. Hold times on the phone line are ridiculous. My wife and I are ready to give it up and move on to a competitor.

We placed our order and paid for 3 chairs from La-Z-Boy on November 3rd or so. We were told 6 weeks, so we would have them before the holidays. We recently got a voicemail message that one of the 3 is ready, but no information about the other 2. It has now been over 10 weeks and no news. What happened to the 6 weeks to delivery?

Our first delivery, we received a broken sofa recliner and a very wet recliner chair. La-Z-Boy handled our next two deliveries very well. The delivery guys sometimes arrived before schedule times! Good experience. We love our furniture!

Great people to do business with. Loved shopping there. Found what I wanted at the price I wanted to pay. Staff was very helpful and respectful. They will be the first place I go for any future furniture needs.

Went to store Veterans Day 11/11/16 to order sofa loveseat and chair. Delivered in one week stained wet and dead gecko. I received call from service to get replacements following week. Never happened. You are only as good as your word. They couldn't keep it. We asked for refund and ordered pickup. Wasn't possible until 1/4/17. They took debit card payment immediately before we received furniture. Had to wait til store received furniture back to get refund. Still wanted to charge for delivery. Are you kidding? I demanded full refund and finally received 1/9/17 almost two months later. The reason we had to wait til January for pickup was: after 11/18/16 we wanted it picked up but they couldn't make it til after December 5. We explained we had a vacation planned Dec 1-24. We'd be back before Christmas. We gave them 12 days to fix it. Our house sat empty for most of December.

I contact La-Z-Boy last week reporting uncomfortable experience using the loveseat and requested for help to improve the comfort level on the same. After I provided all the transaction details upon request, I was advised I contact the store to get the issue resolved which I respect and I did contact the store on Stevenscreek Blvd San Jose. I was offered to replace an exchange for the same couch with lumbar and neck support for an additional payment of $680 which I agreed to duly.

My mom wanted a sleeper couch so we purchased a sectional from La-Z-Boy. It took us three or four times going in the store to do different measurements before we reached our decision and their sales reps were very friendly. We got enough help from all of them and they answered any questions that we had pretty fast. Everybody was nice and thorough.

The two gentlemen were friendly and courteous. They were quick, efficient, removed their boots in order not to track snow into my house. The salesperson at the store was knowledgeable and friendly. I would recommend La-Z-Boy to a friend.

We have bought several recliners from La-Z-Boy. This one which has the electric controls for lumbar, head and recliner has been so far our best purchase. The salesperson was excellent at the store in Cerritos. She didn't hurry us or pressure us but gave us time in the chair to assure us it was the right fit.

Sometimes there's a room where you want recliners to not look like recliners and that is the situation in our living room. It is between the kitchen/dining and the 3-season porch so we didn't want any "bulk" to the chairs. We are very happy with the chairs and with the lovely fabric. Lynne helped us pick out based on what I told her I wanted.

We needed a basic sleeper sofa for our basement living area. After reviewing the various options on the market online, I mostly settled on the Leah sleeper from La-Z-Boy. My husband and I visited the Louisville store to check it out and make sure it was what we wanted. The store is pleasant, with helpful sales staff who explain things clearly and in a no-pressure manner. Don ** was our salesperson and I can recommend him highly - he reminded us to measure our entry door to make sure the sofa would fit through. When I called him from home later, he reassured me that it would be ok. We ended up picking the full-sized sofa with the basic mattress option. The sofa arrived sooner than I expected, just as we ordered, and delivery was a snap. We're pleased with the sofa and the experience.

I thought I could refinance the whole cost but had to put almost $1,000 on my charge. Spent A LOT of money just to have them back to my house 3 times within 1 and a half months. The worst is that this is the first time in my life I bought brand new living room furniture and thought I was going with high quality stuff. NOT... The first 2 problems have seen to be fixed however the skirt on my $1200 couch is NOT the same length and differs from 1/4 inch to 1/2 inch in different places and they say that's acceptable. Well I don't and now there's not a damn thing they will do to fix this problem. I'm very unhappy with La-Z-Boy and out all that money I could've spent on cheaper furniture that would've probably stood behind their stuff.

We had a wonderful experience dealing with La-Z-Boy! Our salesperson was very knowledgeable and friendly. He also gave us some helpful ideas, of what would look good together, with color schemes, with all the pieces of furniture that we purchased. Our only complaint with the couch set, that we bought, is that the back cushions of the love seat and the sofa are too soft, when you sit back on them. The seat cushions also could be firmer, for our taste. We looked at many furniture stores, for very firm couches, that were a brown color and durable. It seems to be very difficult to find firm couches anymore. Overall, we had a very good experience at La-Z-Boy, in Albuquerque, on Ellison, and we will return to purchase more furniture there, in the future.

We could not be happier with the service we received at La-Z-Boy. Scott went out of his way to make sure we got the couch we wanted and was very patient as we thought things through. The sofa delivery was quick and easy and the build quality is fantastic. We will shop at La-Z-Boy next time we are looking for furniture.

Outstanding place to shop! All help, no stress and not pushy. We went for a new chair for my wife. She found one on sale that she liked, but it wasn't exactly what she wanted. The sales associate took us to the chair she liked from the sale, but at the same time listened to my wife's description of what she really would love. He then took us to another chair that he thought fit her true desires. He nailed it and my wife sit in it and said to him, "This is the chair. I'll take this one I'm sitting in." As you can see, a done deal. The only draw back is that the location is totally terrible, traffic is unbearable, not a easy place to get into or out of. But there again, the sales associate told us how to cut through several parking lots to get to a light to get out a little easier! If it wasn't for the traffic, we would of already been back again.

I really was not in the market for a new couch, but my husband felt like we needed one. We visited La-Z-Boy on a whim and fell in love with their sectional couch. It fit our needs and I am so glad that we went ahead and bought a new one. I have to force myself to actually go to bed at night.

We were looking for new furniture 'cause ours was so old and it was my parents'. We went to the La-Z-Boy furniture gallery to look and they mentioned that they had an interior designer that would come out and measure our walls. They also used an AutoCAD program to figure out how things would best be arranged in the room because I was struggling with the placement of my sofas in the room.

My mom bought things from La-Z-Boy before and when we needed furniture for our second home, I went to a La-Z-Boy store to buy their products. They are a little bit pricey for what it really is because I bought recliners from other places and they're a lot better quality for 1,200 bucks than the La-Z-Boy chairs are. They got up to close to $1,200 by the time I put the spinners on them and had it custom made. One of them was 1,200 bucks but it's a nice chair. Also, the pillows for $75 each were overpriced too.

We bought a Tripoli power sofa and found it very uncomfortable. So we decided to exchange it for a another and fortunately we got charged 30% restocking fee which turns out to be more than $2100. Hopefully the new one will make us happy but I'm not too pleased about the 30% restocking fee. Rather excessive.

Quality furniture and best sales associate. I want furniture that will last but want to pay a reasonable price. My sales associate spent hours with me to find the right solution. I am a return customer for over 25 years.

I love my new chair. It is so comfortable and it supports every area of my body! I have a lot of issues with my back but since I've had this chair I have cut down my visits to the Chiropractor! You pay for comfort but aren't we all worth it!!

We bought a sofa set for $3700 with 5 yr warranty. The components are breaking apart within a year. We moved to Alabama from MA. They don't provide the free visit that came with 5 yr warranty we originally purchased in MA. Waste of money. Later, we found that the warranty is useless, we have to pay for the labor which is very expensive in 100s. The local nearest store in Birmingham 1 hr drive. The people are rude and non-responsive any needs. We made a huge mistake buying La-Z-Boy.

Our experience with La-Z-Boy was an amazing experience from start to finish. From the moment we walked in we were greeted with a smile and such a warm welcome. We were never high pressured into buying, given plenty of time to make up our minds. Our salesperson was wonderful, so easy to talk to and very knowledgeable about the products offered. We've been La-Z-Boy owners for the better part of 30 years and highly recommend this brand to anyone and everyone. You will not be disappointed.

We LOVE the Baylor power recliner - it's perfect. It looks great with our traditional style living room too. Sharon ** was very helpful to us as we were deciding which recliner to get. We would definitely shop there again. The only negative is that it took quite a while to receive the chair. We are certainly pleased!

Would not recommend this company to anyone. Everything is great until they have your money. If anything goes wrong from that point good luck! The delivery company they use is awful... Damaged property and didn't even put the furniture together correctly. I had to wait almost a month for someone to come out to fix the furniture (that is scheduled but still hasn't happened). Then I still don't know when my property that was damaged is going to be fixed...

Sales associate Stephanie was outstanding, Friendly and knowledgeable. We first bought a sleeper sofa, after looking at 8 other places. A few weeks later needed recliners. Saw Stephanie, and didn't even look anywhere else. The delivery men were also good. As for the product... time will tell. At the present I love the pieces we bought!

Very happy with my furniture but I was told that it was 36 months of zero financing and after I received first bill it's actually 24 months of zero financing. I checked the paperwork that was given to me at the store and the salesperson did write 36 months on it. I was a little disappointed about that.

I ordered a high end chair power everything. When I got it home it just didn't work for me. I liked most of the options but the leg rest and lumber hurt my back so much I had to return the chair and received a in store credit. I picked out a lesser chair and it has been great. My problem is I now have a credit of over $800.00 and I already have a living room full of La-Z-Boy things. I would just like to get my cash back. I tried but store says no refunds on returns after a set time. I love my La-Z-Boy things and I will buy again. I just want my money back.

The store salesperson was very helpful and attentive to our needs. The recliners were very comfortable and were exactly what we were looking for. We have only had them about 3 months but we are still so happy with the purchase every time we recline in these very comfortable chairs.

We had a wonderful experience from beginning to end. 3 different people helped us to find the perfect couches and custom fabric. This also includes a professional decorator coming to our home to help design the layout AND that's included for free! The furniture arrives in a reasonable amount of time and is delivered by helpful delivery guys. They even helped move an older couch out of the way first. We purchased with half down and no interest on the balance so it can be paid off before that even hits us. We had to go back to add an end table and received just as much help, not to mention because the salespeople there worked hand in hand with us, they already had an idea of what would match. Again it was a great experience. We would definitely so do it again!

I had a furniture at a different home that wore out. The La-Z-Boy furniture didn't, so we decided to buy a La-Z-Boy again because it lasts a long time. We've had our old La-Z-Boy furniture for 15 years. I had the help of a designer who came out to the house to look, and she was very helpful. So far, it has been a very positive experience, and I'd probably get the furniture in the next couple of weeks. They said I'd receive the furniture within four to six weeks. This was three or four weeks ago.

Ordered two chairs. Lisa ** was very helpful in choosing the fabric and color. The chairs came within the promised time frame. The delivery was arranged conveniently. We are pleased with our choice, and find them very comfortable.

I have had La-Z-Boy recliners for many years and I love the chairs durability and the mechanisms. I have never had any problems with material fading or wearing out. I also have some wedge tables to go along with my recliners. Love those as well. All my chairs look like brand new, the only thing I wish is that there was some way for La-Z-Boy to replace the seat cushions when they wear out or even do a 50/50 cost so customer could have an option to replace the seat cushion. Two of my chairs are at probably 8-10 years old and look brand new but when you sit on them you can feel the bones of the chair or the structure whatever you call it. So it is not very comfortable, yet the chairs are beautiful. That's my only complaint on the chairs. And of course to have the seats redone by an upholsterer you might as well buy new chairs.

Went in looking for new sofa and love seat. We love that the sales personnel ask what we might be interested in and point us in the right direction. They do NOT hover over us and there is definitely no pressure to buy! They make themselves available for questions and are ALWAYS pleasant and very knowledgeable of their products. This will be our 3rd purchase from this store as we gifted a set to our daughter and son in law when they purchased their first home! La-Z-Boy is the BEST, and most comfortable you can buy! We will always be our first choice in furniture! QUALITY AND COMFORT!!!

I purchased this furniture after having sat on it at a friend's house. Although I bought a different color and different pieces than she did, it is just as comfortable! I highly recommend this collection! It's an added bonus that it is American-made :).

We purchased our sofa during the Veterans Day Sale. We'd been looking at it for a while, but the sale price saved us about 35% so we were very happy with the deal. The sofa is wonderful. The sales staff is always helpful and never pushy (which I really appreciate). Besides the sofa, over the years I've purchased a couple of recliners also. I'm always happy with the quality of the products and the shopping experience.

I have had 2 previous recliners that had heat and vibrated. The previous two had heat and vibration in the seat and back. I assumed this one would also. Well, it only has heat and vibration on the back, and the control is awkward and prone to be activated easily because the control buttons stick up and are easily bumped. The stitching on the armrests are spaced far apart. The closer the stitching the tighter it will hold. I asked the salesperson if I could buy some of the material so I could have arm covers made. She said it was not available in that fabric for some reason that, to me, sounded like B.S. I have always bought La-Z-Boy furniture because it's made here in Missouri. I will shop around in the future. I am not as satisfied as in the past.

We were looking for good furniture that would last us a while and were shopping around all day. We made our last stop at the location in Algonquin and started looking around, the sales lady Wendy ** approached us with a warm welcoming smile and asked if she could help. We spent quality time walking the sales floor with her, gave her the dimensions of a couch we were looking for and she showed us several options. She explained everything to know about the furniture La-Z-Boy sells and stands by. She recommended things that we didn't know about like furniture protection, cleaning and care, mattress care for the sleeper sofa we purchased.

We came into the Annapolis, Maryland La-Z-Boy store looking for a sofa and loveseat and ended up with a beautifully designed living room. We found out about their in-home design program. Destiny, the designer, met with us at our home. She wanted to get an idea of our taste and hopes for our home. Destiny took such care to find out if there were particular pieces we'd like to include from our home in the new living room. She actually made a grandmother clock my father had built become the focal point of the room. She showed us a 3D design of the room. It was amazing!! Everything was great!!

I've always wanted a recliner so I purchased one from La-Z-Boy. Their reps were delightful and very helpful. I sat on the chair for an hour so I'd know I'd pick the right chair for me and if it is tolerable. They were fantastic and decided that's going to be my chair for the rest of my life. Their delivery crew were very pleasant as well. However, they forgot to Velcro my fabric to my chair so it was dragging on the floor and if I sit back it would drag even more. I was afraid if I reclined it would rip. It's very uncomfortable and it makes a lot of noise. I have no idea how to Velcro it so I visited the store to see if they could show me how to do it but it was really hard.

I felt that the salesperson cheated me by selling me the chair that I did not want. She first showed me one piece and after I made the payment, then she told me that it is out of stock and instead I will get another one.

I had previously visited the store in Sterling Heights on a couple of occasions and was not impressed with the service or knowledge of the sales staff. On a trip to another mall, I passed the store on Big Beaver in Troy. I stopped in and was greeted by Julie **, the sales associate. She was knowledgeable and quite helpful. No one had to sell the product to me. This purchase was my fourth recliner in 40 years. The first one was handed over to my mother, the second one went to my daughter (she still has it), the third one still sits in my family room alongside the new one. I do not have the fanciest of chairs yet the quality is still there. I sent my cousin to the store just last week and she also purchased a recliner. My sister has a couch and chair also purchased from La-Z-Boy... AND it's an original Michigan company.

Our experience with this company and the extended warranty insurance has been regrettable. I have been trying quite unsuccessfully for over 2 years to resolve a quality and wear issue. We purchased leather furniture for our family room 5/2013 and within 2 years there was cracking and peeling of the leather on the sofa and recliner. The other recliner is discolored. We are middle aged, no kids so the usage of this furniture is not excessive.

It was an okay experience. The young girl didn't know that much. The gentleman helping her was nice enough. I like that people aren't fighting over you because of commission. I went to find a sofa, I bought my daughter a chair and tables, they were rude to her when she came back in to pick them up. Also, I didn't receive a bill or an email, twice, so my payment was late. I was not happy about that at all. I have worked hard to make my credit up after being ruined by a thief. It was an okay experience. I honestly don't know if I would come back.

I purchased over $5,000 in La-Z-Boy furniture. A postcard I received in the mail a day after my purchase stated a $500 discount off a purchase of $5,000 or more! Contacted the La-Z-Boy in Nashua, NH today. They are telling me no one knows anything about this!!!! Screw job by La-Z-Boy!!

We've had La-Z-Boy furniture at home for over 20 years. It's held up well and performed the way we would expect it to perform. Some of our furniture has got some age to it and needed to be replaced. I've purchased a few recliners, a sofa, and a chair and a half from La-Z-Boy. The sales reps were very positive and the woman who helped us showed us a lot of pieces of furniture. She was knowledgeable, polite, and listened to what we were interested as far as firmness, texture, design and how the furniture was going to be used. Some of the furniture was available immediately while some was ordered. We wanted everything delivered at once so it will be delivered later on this week. We're very satisfied with the product and the courteous treatment we received when we visited the store. It was overall a very positive experience.

I contacted your repair dept. (dec. 17) about having a problem corrected with my recliner. The footrest would not raise. Your service tech informed me I needed 2 motors. We received a call informing me that we needed a electrical service kit (dec. 20) at a cost of 4420.00, which we paid. We have talked with your service advisors and have not receive the status of the unit. HELP! I need the repair as soon as possible because of going to have a major operation and I need it to sleep in for about a month after the procedure. Today is jan. 11, with no definite reply from your service group. Please. HELP! Thank You.

The 2 times that we have purchased furniture from La-Z-Boy furniture, it was a positive experience. We have been very pleased with the service as well as the furniture. The sales people have been helpful and informative. I would definitely go back when we're in need of more furniture.

I was convinced to purchase an extended warranty by a La-Z-Boy's representative. Described it to me like this, "It will cover even if someone was to poke a hole or cut into it." Well none of this has happened but ONLY 2 years later one of my sofa's armrest is coming apart at the seam and NOW they want to tell me it's a manufacturer defect and no longer covered because it's surpassed the 1 year warranty. Their customer service rep. Josh ** was VERY rude and unprofessional. In the past my sofas have lasted me a minimum of 10 years and that was with raising 7 children and many grandkids. Don't be fool into their shenanigans.

Bought recliner almost two years ago, and love as much today as I did when I bought it. Comfortable whether reclined or not. Feet and back and recline together or separately, so you can put the chair in the most comfortable position for both legs and back. You don't have to compromise!

I was gonna have a surgery so I wanted a recliner for recovery and I got a La-Z-Boy. It has helped good and it's nice. It has a fair cost for its quality. The sales rep was very helpful, patient, great, went over a bunch of different options, explained everything very thoroughly, and needed to follow up with us to make sure we knew when we could pick up the recliner. Then we picked up the recliner from the warehouse. It was a very good experience and we will shop there in the future if we need more furniture.

Every aspect, including the one service call after delivery, was exceptional. The store was spotless and inviting and working with the highly qualified Patti ** made my wife and I feel 'right at home'. The two delivery men did everything possible to make the movement of the old and new furniture seamless. Thank you LA-Z-BOY.

My furniture was delivered with a tear. I scheduled an appointment to repair the issue. The technician did not repair it because La-Z-Boy didn't not estimate enough time for the repair. Highly disappointed.

Bought 2 leather, electric reclining chairs about 3+ years ago and they are by far the best, relaxing chairs we have ever had. They still work great and we use them a lot every day. The material is holding up great, and the electronics all still work very good. I would definitely recommend La-Z-Boy products to all if they are all as good as what we received. Very happy with the service and the product.

I purchased the Hayes couch and recliner and I am not very happy with the quality of the construction of the furniture. I can feel boards poking through next to the arms on the recliner. They sent us the wrong chair originally. One of our other recliners had the plastic paper stuffed inside the material and made a wrinkly noise. The manager of the La-Z-Boy came to my house personally to try to fix these issues. Staff is wonderful but quality of furniture has gotten bad. I always bought La-Z-Boy but will reconsider next time.

We bought a $3500 Reese reclining section sofa on 6/30/2012. We asked for brown leather and was told ok. Now 4.5 yr later when our "leather" is cracking and peeling we find that we didn't get leather, but rather "Renew" RE991578. I should have known something is up when piping at the seams broke to reveal white cotton/fabric. This material can't be repaired so now I'm stuck with a huge, expensive piece of furniture that didn't even last 5 yr! My last couch cost $800 and lasted 10 yr!

I went in the store, Sharon helped me. Told her what I wanted then found my chair, the sofa, coffee table, and then side table. It was very efficient. Her customer service was wonderful. I had everything delivered and paid to have them take away the older set. I was very happy about the whole experience. I got quality furniture, that will last. Thank you La-Z-Boy.

I bought two furniture sets from La-Z-Boy - one was a sectional and another was just a love seat and a sofa. The white one was a custom one and the delivery crew got dirt on it, so I'm gonna have to call and see if they can come out and do something because they saw it was under warranty. I also have to call them because one my recliners is not working. Overall I was very impressed and pleased with the quality of the furniture and leather and how quickly they got it to me with it being a custom order. It was there before I was even ready to receive it and they held it for me until I was ready, so that was nice.

Our saleslady stayed with us to show all of the sofas that we might be interested in seeing. My wife wanted one that would fit her better than the ones we have had. After trying 5 or 6 we finally found the right one and it was delivered within 2 weeks.

We have a room that we wanted to redo so we purchased a sleeper sofa from La-Z-Boy. The sales reps were very helpful, while the delivery team was actually early so it was perfect. I haven't opened up the sofa yet, but unless there would be a problem when I open it up, everything was just the way it should be from start to finish. I'd recommend them.

Our recliners are very comfortable. The only negative is they are very noisy when using the reclining feature and returning the chair to the normal position. We like the size of the chairs, the fabric and the comfort.

I am happy with my purchase and the delivery of sofa and 2 chairs. Where I believe some work could be done is in the remailing following product. An ottoman was shipped from Winnipeg and throw pillows from the factory. Ottoman arrived prior to pillows but received no call re arrival. I picked up on 2 occasions. A call would have been appreciated on 1st arrival. I assume they were waiting for both pieces to deliver.

I bought the power reclining sofa because it was so comfortable and had a sturdy seating area. Right after the delivery guys left, I noticed an eraser size hole in the foot rest. The company I bought it from brought me a new one the next week. This one was coming apart in the cushion seams in 5 places. The threads weren't finished off properly. OK. Here comes another new one with the same problems. 3 couches were delivered here with the same problems!

I live in Florida. My La-Z-Boy chair was ordered as a gift from my brother in California. I have/had extreme vertigo plus a major operation. The chair was required for me to sleep in while healing. We were told it would take 2 to 5 weeks to be delivered. It was the FULL 5 weeks even with a medically necessary request. Upon arrival (Nov. 29, 2016) when using the power button to recline and lift the leg lift the whole chair leans to the right by about an inch (tilted). NOW, the time to phone for repair - there is NO PHONE NUMBER to call in the booklet given me with the chair. AND, there is NO information as to which store it came from; I only knew it was from the Orlando area. I went online, looked up La-Z-Boy, found the main factory number, called them and they gave me a service number of 407-275-5554. Guess what, THEY DON'T ANSWER! I called for two days every few hours.

I recently bought a sofa & love seat from La-Z-Boy. The 1st recliner loveseat had a puncture in the leather when delivered. The second loveseat was delivered to replace the 1st and the leather was scratched. I received the 3rd love seat/recliner & it looked good but a bolt on the footrest is stripped-not affecting operation but for the money I paid I am disappointed in the product. Is very noisy on one of the recliners. Also the electric reclining mechanism is noisy on one of the recliners. All 3 times La-Z-Boy was accommodating in trying to remedy the problem. Overall, the La-Z-Boy quality control & workmanship is poor in my opinion. I needed an accent rocker so I went to Ethan Allen because of my experience with La-Z-Boy.

The design person came to my home. I was very clear about how long I wanted the sectional. It's way shorter than I had asked for and now I have a $5,600 custom piece that I'm stuck with. I've called and asked what can be done with no returned call.

The recliner on the love seat from the get go never has operated right. It jerks down. They sent a guy out to fix it and it still continued to do the same thing and their response was, "Oh well we tried the couch recliner. Stopped working as well." You can't even recline. All 4 recliners have come unstitched. I bought them in 1999 and the only reason I still have them even though they look terrible is because I spent so much on them I can't afford to buy new.

My wife and I had a wonderful experience with our sales lady DDM. Very helpful and full of energy with very helpful hints as to what matched for our needs. We are exceptionally pleased with the entire experience. Thanks.

Purchased a La-Z-Boy recliner and the sales experience was excellent. A problem with the chair after delivery was quickly resolved by the branch manager. Completely satisfied with the service and follow from this store.

Our salesman Chesne ** was terrific to deal with. A small problem we had with the fibre fill on the love seat was remedied very quickly and to our satisfaction. This purchase was a great experience.

We recently purchased a recliner and a sofa from La-Z-Boy and the sales rep was very good. She was very helpful. The delivery crew was great, too. They called up to deliver the furniture and everything was fine. We like our furniture very much.

Purchased love seat recliner with console Sept 9 2016. Received on Oct 7 2016. It had several flaws. Seams were not lined up on seats. One side recliner was bent. Reordered Nov 17 2016. Still waiting for product. I am a senior and don't remember La-Z-Boy being such a problem. Very dissatisfied at this point but I am still paying for what I don't have. Sucks.

This reclining chair was ordered and took longer to deliver – 8 weeks instead of 6 weeks maximum, which was acceptable due to "performance" in today's world. When it was delivered, I was very disappointed with the chair. It lacked visually obvious foam fill in the arms area, and the seat foam was softer than the same model I tried out in the showroom. While the chair claimed to have a weight rating of 300 pounds, it did not meet that number in my opinion.

We are very pleased with the service we received at Wolf Furniture. We were there on a very busy Labor Day, If our sales rep couldn't get to us, the manager stepped in until the rep could get to us. They did their best to help us and find what we were interested in. The furniture arrived earlier than expected and movers were very nice and helpful. The recliners and sofa are very comfortable and we are very happy with the purchase.

La-Z-Boy furniture store employees were great. They made sure it was what we wanted. Furniture is outstanding. Love it. Sales person was great. Enjoyed the whole experience. Will buy at this store again and will recommend this store and product. Fast delivery and delivery people were great. Very polite and professional.

The La-Z-Boy sales reps were absolutely wonderful. We love the fact that we could have a designer work with us even though we weren't purchasing a lot. We just did a chair and a half and some pillows, yet she took some of the things we already had in the house and laid it out and it was great.