La-Z-Boy Furniture Galleries Reviews

I just got married so I'm furnishing my apartment. I bought a loveseat, a recliner, and a sleeper sofa from La-Z-Boy Furniture Galleries. Everybody there was nice. The overall delivery experience was nice. It was very smooth and they were on time. I love the furniture and it's worth it. It's really comfortable and I keep falling asleep on it. Everything went perfect and I would recommend buying from them.

My furniture’s worn out so we decided to get new ones. We knew what we wanted and saw what we wanted at La-Z-Boy. We picked it out and set everything out to be delivered.The delivery crew was great. They called and said that the furniture was in and we told them what day to bring it. The furniture came okay and we're pleased with it. Everything went well.

My wife had a surgery on her leg and needed a chair where she can keep her leg up during rehab. The couches that we first purchased from La-Z-Boy have held up well and we have always been happy with them so we came back and bought a chair. I went in the store needing something that I could take home that night since my wife was going to be discharged the next day. The salesperson called around to make sure we can get a floor model that I could pick up that night so I was extremely impressed. He showed the construction of the chair, what set it apart from the competitors and talked about the material used for the different types of chairs and different price points.

Don't buy the cloth recliners. We bought 2 during a Black Friday sale last November and the material is wearing down and they both make a loud sound when letting the footrest back down. I wish I would have saved my money.

My chair has broke down 2 times in first 3 years. No big deal. However getting them repaired is another story. I have been fighting for 2 months to get my recliner fixed. It is the only place I can sit in my house without lower back pain. This was the main reason I bought the most expensive recliner on earth. Service man came out and ordered the parts. Week or so later parts came. They were not all there. Called and they said, "Don't worry. They are all there." Repairman returned. He said this is not all the parts. I then received another part but not all of them. Over 6 weeks have past and the right parts are now here. But the repairman will be 2 weeks before he can come to my house for a 15 minute job. Shameful treatment for what you spend.

Worst experience in purchase of three recliners. They were ordered wrong and one chair lost in shipment for two weeks. The sales person in Birmingham store (Rene) stated it was her fault in order but did little to help or keep up posted. Manager Steve was the most incompetent person I have ever dealt with and told several outright lies. After a month of all this tried five times calling regional manager and never heard from him. Still have not gotten two chairs but paid cash two months ago. Awful company to do special orders and 150 is the worst store in town.

We had a bunch of furniture in the living room but we got rid of it and gave it all to my stepson. We started re-equipping our condo. I owned La-Z-Boy furniture in the past. I have the love seat and this chair that I've had for 12 years. I love them so I bought more. I bought the older furniture in 2004. The La-Z-Boy store in Columbia, Maryland, was on sale at that time. It's still very good. I purchased a power sofa and a love seat recently. I had a nice sectional that I got rid of because I needed the room. It's really a large living room but I shortened it. I wanted a couch and a love seat instead of a big sectional so we looked at other competitors but we went into a La-Z-Boy store instead. We wanted the furniture that was dark red in color but they only had the brown color so they suggested that we have it made into the color that we like, so we did that. We also bought some lamps and other stuff that was on sale.

I just moved in with my mom and her stuff was not comfortable and we decided we needed to look for some furniture. I purchased recliners and a sofa from La-Z-Boy and they're very comfortable. The sales representatives were awesome and we had a good time. The delivery team was nice. They moved our old stuff out to the driveway and brought in the new stuff. It was a fun experience overall.

Our other couches were too old and we decided to purchase new furniture. We got our couches from La-Z-Boy and we love them. It looks like a loveseat but it has a console with the cup holders in-between. We got two of those and one of them has something wrong with the mechanics because there’s a bit of a shimmy when we retract the seat back.

We have 2 sofas purchased at La-Z-Boy store and have had less than 6 months. The fabric has many rough spots from piling material. The cushions have lost their shape and look bad weeks after first use. Customer service is hateful and offer no resolution. Say stuff just happens but do not stand behind their product. I am disgusted with this company and plan to spread the word about their overpriced products.

I have purchased 8 La-Z-Boy chairs over the years. I have also bought my last one. I took my La-Z-Boy in for repairs in June. It is now mid-August and my chair is still not repaired. This is the worst company I've ever dealt with. They charge HIGH prices for cheap made products and take forever to repair them when they break. The company I purchased from is Walnut Cove Furniture. I have another chair I purchased after the one being repaired that has broken also. It's not even 2 years old yet. Springs are broken in cushion, screws are falling out. Every La-Z-Boy I have purchased has had to be repaired. But it didn't use to take this long. I will never purchase another one. I can buy cheaper furniture at other places and replace them if they break and not have to deal with the headache.

Purchased two leather recliners at Tampa, Florida store on August 4 2017 and they were delivered August 8 to our home. Chemical smell was strong from the beginning. We tried everything to no avail. I stopped by store after church on Sunday August 12 when salesman Steve ** suggested I call service for help. It took 3 days to get a call back to be told nothing could be done as LB has the problem often with the spray on the foam. I called Steve ** on the evening of August 15 only to be told the manager would call me later in the week when she got back from vacation. I left another message at the sales department the morning of August 16 asking them to go ahead and pick up the chairs asap as the smell was making my wife sick, I have not received a call back. Store is 05. Salesperson is Steve.

We've owned La-Z-Boy products in our home for 10 years. When we realized we needed to change some stuff, we purchased a new table and accessories. The delivery team was on time and did a good job delivering the items. And so far, so good. They haven't broken yet and with regards to its cost in relation to the quality, it's adequate. Overall, La-Z-Boy has excellent service and product. We probably will go back and get some more.

Our tush was getting ridiculously warm and this led me to my first La-Z-Boy purchase, although I have inherited stuff when I was younger. The sales representatives weren't pushy. I ended up with two different people because I was there on two different days. The first one was less knowledgeable due to being relatively new. He had to look up a bunch of stuff, but the second person seemed to know a lot of it already. Afterwards, we scheduled the day of delivery and the team got here within the window they were to be here so that was good. I wasn't home for the delivery but my husband was and when I arrived, the couches were in the right places. I'm happy with the quality and I would recommend someone else to go there for the same ones.

Ordered a recliner for our son back in July. Salesman told my husband that it would arrive at the Lakeland warehouse Aug 5th. As of today (Aug 16) no one can give us an answer of where the recliner is. Today it's "oh it's not shipping from factory until the 19th so probably sometime in September". We paid a lot of money for smoke and mirrors. Sent off email to the president of the company and the regional manager. Hope someone higher up the chain knows what the hell is going on, obviously the Brandon Florida store is clueless.

I've had La-Z-Boy furniture in my home for 30 years and they had finally worn out so I recently purchased a new sectional and chair. Their sales rep was very good and knowledgeable. The delivery team was excellent and they moved out a couch and helped my husband put it in a truck, which was beyond their call of duty. So far, I'm happy with the quality of my furniture. We had one little problem with the chair and they came out the 10th of August and repaired that. I also had a little issue with the matching of the fabric on the cushion with the chair on the pattern. I could see why they did it that way but to me, it should match. They would call that a random pattern but I don't because I pattern to it. Overall, I was happy with the whole experience.

I am very happy with the furniture I bought from La-z-boy. It is Kincaid. I like that the furniture is real wood and made in America. My issue is with the service. I purchased the service plan, not cheap. When my new furniture was delivered, there were problems with drawers not shutting properly as well as a small cut in the edge of one table. I called Comfort Care immediately, as I had purchased the service plan. It took over a month for a service technician to come to my home and view the problems, not to fix just look. He then ordered the parts needed to supposedly fix the issues. I waited for over a month for the parts to arrive at my home.

I have been very happy with our recliner couch until it wouldn't retrieve properly. But wasn't too worried because La-Z-Boy has always had a good reputation for standing behind their products. I called and made a appointment for service. They were a good month out. My service time window was 730 am-8 am. I called back a few days before my appt to see if they could push back my time a little because I needed to run my kid to practice. No, they couldn't do that. So, I took my kid really early so I could be back in time. It's 820 am and no one is showing up. Called and they said they called the night before because they needed to change my time. The gal told me they left a message but I had no message on either one of my phones.

I went to recline my chair back and it broke. Literally, the spring just fell apart. And so, we gave it to one of the guys that worked for my husband. Then every morning I’d see tons of stuffing of my couch on the floor. So obviously I needed new furniture. My husband got a La-Z-Boy and his ain’t even worn. It's beautiful so I said, “That’s where we're going.” They're great and they got good furniture. I told the representative what I had in mind and he said he's got something with my name on it. He's a very nice man. I like his honesty and he knew what I wanted. We got a recliner and a sofa from them. It was fine and cool once the delivery team got it in and set it up. I love the quality and the cost was very fair. I get what I paid for, and I understand that at my age. I tell people who are searching for furniture to go to La-Z-Boy and save their time. They got a fair price and great quality. I'm very satisfied.

I wanted to go forward on my first La-Z-Boy recliner but I went too far and it dumped me on the floor. So I had a very poor experience but I went back and got another La-Z-Boy recliner. It's a good quality chair but in the last three weeks that I got it, it's very hard to get my feet out. They're getting stuck in the foot area.

We've had two gliders and a sofa from La-Z-Boy for over a decade and recently, I purchased this rocking chair from them for my wife and a newborn. It was my gift to her at the baby shower. But this might be our last. Their sales representatives were extremely pushy. We placed out two different items and they said that they're going to do it for the same price. At that point, we hadn't purchased our house yet and they weren't willing to store it. So I said that I'm just going to take this chair but they were very reluctant on giving it to me for the same price. They said that their vice president priced it for me. They were dishonest. I understand they're trying to create sales for their team and putting money in their own pocket. By all means, they can do whatever they need to do like do a follow-up but they shouldn't try to pressure right off the bat and give someone a guilt trip. They should let the consumer make their own decisions.

Placed an order in 18 April 2017 and got delivery in 10 June. Still waiting for the cushions that were ordered at same time. Called, spoke to salesman and he advised will order new set will be 6 weeks!! No problem will get new set. July 27 called, left message for salesman. Received call, “We will call you when they arrive.” Aug 8 called and left message for manager. Aug 10 called to manager. He had left for the day and would not be in the following day. (Fri) Aug 14 called head office and spoke to customer service rep Ashley. She will look into this matter and agreed that it does not take that long to get pillows. Promised a call back within 24 hrs.

Whatever La-Z-Boy used to stand for in terms of quality or durability has apparently gone by the way. The recliner I purchased only 4 years ago is essentially falling apart. The leather on the headrest has worn through and ripped, the padding in the arms has collapsed, and one arm rail has either broken or come loose. The previous two recliners I had purchased from La-Z-Boy lasted a combined 29 years, so I can only assume they have elected, like so many other companies, to sacrifice quality for profits.

I’ve had La-Z-Boy furniture in my home for several years and when I moved I needed something in my TV room where I could sit comfortably and the only place I knew where to go was La-Z-Boy. The sales representative helped me with the different colors and types of material. She showed me everything because I asked specifically for a loveseat with the console. She was great and the delivery team was very professional. They set it up to make sure I knew how it works and they checked everything with me to make sure they are all in working order then it was ready to go and they left. I love the furniture, the patterns and the different things. The quality is excellent. It could have been cheaper but the loveseat is extremely comfortable and my two dogs and I sit very happily together in our new La-Z-Boy. I definitely recommend it.

I just bought a house and I wanted to put new furniture in it. All of the sales reps at La-Z-Boy as well as their delivery team were great. I like the furniture and it's comfortable. It was a little pricey but it was custom. Other than that, it was fine and I wasn't worried about it. Everything was good and I'd do it again.

We got a new house and had more space, so we went looking for new furniture. We purchased a recliner sofa and chair from La-Z-Boy. It was our first purchase from them and the quality has been fantastic. The delivery team was also great. They’re very quick, neat and organized.

La-Z-Boy had a sale so I got one for my son as a gift because of the good price and because it’s an American product. I had excellent interactions with the sales and delivery people. They were very kind and patient. Because I'm disabled I'm slower in getting around but they accommodated me and were very nice. In fact they went out of their way to make sure that I was comfortable regardless of whether I was buying or not. They were also very careful with my house and other items during delivery. I'm really satisfied. We're enjoying the La-Z-Boy chair especially my husband. He's disabled and he really gets a kick out of it. The rest of the family is having a good time with the chair too.

When we moved, I bought a loveseat, a recliner and some accessories from La-Z-Boy. The loveseat wore poorly in the six months that we had it so we returned it and had it replaced with a leather sofa. We’ve had these furniture for eight months already, and we have also bought from them in the past.

Purchased Urbana Oval Cocktail table & 2 end tables. After less than 6 months veneer on tables began to show scratches and bubbling which are listed under the what is covered section of the Ultrashield 5 year protection plan. The glass inserts in all the tables fits poorly and allows dust and other particles to accumulate within a few hrs of cleaning. The glass insert on one of the tables appears smeared after repeated attempts to clean. Because glass inserts do not fit properly they have fallen through the "wooden" table tops crashing into the bottom glass portion of the tables. This is a safety hazard.

My other furniture was uncomfortable so I decided to purchase a power recliner sofa and accessories from La-Z-Boy. My interaction with the sales rep was incredibly long and I was given inaccurate information. I was told that I would have it within five weeks, but I didn't get it for three months. The rep said that it's been delayed, but then it's been delayed way too long and I was very disappointed. It was not necessary to be that late and they did not tell me why it was so. It would have been okay though if they had told me that the fabric that I wanted had been back ordered and if I was asked if I still wanted that fabric and if so, they should've told me that it might be delayed and they’d keep me updated. However, they just sent me an email saying it's been delayed. They said it should be back in such and such a day, but it never came in. Then two weeks later, they sent me another email but it didn't come in either.

We have bought some stuff up seven years ago from Gardiners and we paid an incredible amount of money for it which is ended up the same junk. So this time I purchased a sectional from La-Z-Boy. Their whole team was really good. The sales rep was wonderful. We gave her the dimensions of what we were looking for and she designed it for us. Everything fits perfectly. I thought it was going be too big but she kept reassuring me that it will all fit just fine and she was 100% right.

I recently purchased a sectional from La-Z-Boy and it was a pleasant experience. The minute I walked in, they greeted me. They were very friendly, genuine and they asked if they could help me. At first I said no, but after I was there for a few minutes walking around confused, they came to me. They asked me some questions and so I told them what I wanted. They took me right to the exact thing that I wanted and told me all the options I could get with it just for material plus the ways I could set the sectional up. They took time with me and they were very nice people to work with.

We're building a new house and we purchased a sectional from La-Z-Boy. Their sales reps were very good and they did not push us with anything. They took care of us and everything has been good.

It has been ten years since we purchased our last set of furniture and it was time we get a new one so we went with La-Z-Boy. We’d gone in the store like three or four times debating. And we had two different salespeople in all of those times. They both seemed very friendly and hospitable. It was good customer service. They were helping us out the whole time. The delivery was quick and easy too. Plus the delivery team was awesome. Originally, we had bought the couch and a chair. Then we decided that night that we wanted to change the chair out to a loveseat. The next day, we went in, spoke to a young lady and it was super easy. They changed over the order and didn't have any issues. And now we're enjoying our furniture.

I'm 85 years old and at my age, I couldn't get up and down so I needed some help and decided to get me an automatic chair from La-Z-Boy. My grandson did the purchase but I was with him at that time. Their sales rep and delivery team were nice. So far, this chair has been doing good and the cost wasn't too bad if nothing happens to it in the next 12 months. But every once in a while, it makes a funny noise. It had only done it two times and I want to wait and see if it's going to continue doing it.

In January of 2015 we purchased 2 La-Z-Boy Recliners. Within the first month one needed to be repaired and the service was great. The service tech that came out was helpful and fixed the chair. Today 8-10-2017 I called and wanted to set up a service call to have the same chair repaired again. When we bought the recliners we bought top of the price scale and top of the line recliners. We asked about the warranty and the sales person told us it was a great plan. That everything had a lifetime guarantee and that it was one of the best warranties around. So believing this we purchased our recliners. Again paying for not only the recliners but for the fabric protection also.

We've had La-Z-Boy furniture in our home for a long time and we wanted to redo our loft so we purchased new furniture from them. Their sales representatives were very good. Also, the delivery was fine and their guys were on time. The price could be lower but the quality of the furniture is good. We've been very happy in the past. And hopefully, we'll be very happy with this new furniture as well. Overall, we had a very good experience with La-Z-Boy.

I purchased six dining chairs from La-Z-Boy two months ago. We are using an old table and wanted chunkier, heavier chairs to go with it. I have been searching for a long time. I happened to be right near their store in Appleton, Wisconsin so I popped in there to see and look at a chair similar but not exactly what I wanted. I then looked through some of the pamphlets that they had, saw the chairs and ordered them because they didn’t have them in stock. Their sales reps were great. They called me and we picked the date of delivery then they delivered them.

I ordered two lamps from La-Z-Boy about a month ago and I’m still waiting on them. I’ve been very pleased and enjoyed my other order but this one is just taking forever. I talked to their reps twice and was told it was still on order both times. So I’m not too happy with them. It could’ve been a little more expedient. With two lamps, you would think that wouldn't take a month. But the young lady said they had to be made. Everything else has been great. My experience has been awesome and exciting.

We've been purchasing from La-Z-Boy for about four years now. When we first moved into a house about four years ago we bought a couch and a recliner. La-Z-Boy really has good quality furniture because until now those still look brand new. La-Z-Boy furniture is not cheap but it's going to last us our foreseeable future. Then we went back and got the loveseat. And when we purchased the home we needed more furniture and a desk. We started talking with Dawn and she was fantastic. When she went to the store manager position she then got us familiar with Amy who was just as great. It’s been a carefree purchasing experience with great sales reps. Plus the 12 months, 0% finance was perfect.

I shopped at the Columbus, GA location with my boss on Saturday, August 5, 2017. We were assisted by a gentleman, Tyler **. He was extremely helpful with ALL of our questions. He was very knowledgeable about the products and fabrics. My boss ended up purchasing a couch (which looks fabulous), a chair and ottoman and also a side table. When I look to re decorate my house, I will definitely consider La-Z-Boy and look for Tyler.

Over $3000 down the toilet on a custom couch called the "Collins". It does not hold true to its claim or warranty. We ordered a custom couch just over a year ago and opted for the upgraded "memory foam" seat cushions. It's been about 18 months and the seat cushions go FLAT when sitting or laying. It has become terrible for our posture and back. As of now, I don't even want this couch any longer due to the cushions.

I had a hip replacement and I needed a means of getting on my feet. And I was told by a person who also had a hip replacement that getting a lift chair was the way to go. I purchased a La-Z-Boy lift chair and the delivery went very good. They were going to get it out a day later but we had an engagement going on. So, they delivered the very next weekend. And they got here an hour before they said they were going to. They brought it upstairs, set it up, and they brought the old chair that was here into the garage downstairs. So, they made life easy there. I love the lift chair. It's high-end stature and is working out fine. I don't have to bend down and then when I have to get up, it virtually puts it on my feet. So, I can get up and use my walker around the house. With La-Z-Boy, you pay for quality and I don't normally spend $2,000 on a chair but I needed it. If we got to buy another chair or replace some furniture up here, we'll probably end up with La-Z-Boy again.

I've had La-Z-Boy furniture in my home for more than 25 years now. I have a pet sleep in my living room for a period of time and the pets damaged the furniture. Since I don't have pets now, I decided this would be a good time to have a new furniture. So, I purchased a recliner and a couch from La-Z-Boy. The interactions with the sales rep were very good. I prefer the second time I went there. I like that they don't work on commission so there's no pressure or anything like that. They've been very customer-oriented and not pushy. They also have good pillows and I asked them if they are still as good as they used to be because their mechanism is that they're guaranteed for life. They said that it's the same pattern.

I totally renovated a very large room and I've had a sectional for 25 years that was past due in replacement. I just wanted to be finished with kids and pets before I bought an expensive furniture and I've always wanted to buy La-Z-Boy furniture but I thought it was probably going to be more expensive than I wanted to pay. Then I saw a new shopping center open up near my house called Foundry Row in Owings Mills and it has a La-Z-Boy in it with a fixed "Sale" sign. So I went in and saw exactly what I wanted within minutes. It was the same type as the sectional that I bought 25 years ago and it was on sale.

The sales reps were great at the Chico’s Store. We've got six La-Z-Boy recliners in our family room, so we've bought quite a few over the years. I got the single, low powered recliner chair, but our love seat and our couch are all powered. The delivery people have been here before and came at about 10:00 this morning to deliver the chair I'm sitting in right now. I showed them where the chair is supposed to go, they replaced the old one with the new one and they were gone. They were courteous and very nice. The one I replaced is still in good shape and my great granddaughter is going to take it. When we bought our couch, we also bought a recliner like the one I'm sitting on for my oldest daughter and she likes it as well.

I've had La-Z-Boy products in my home for 20 years now. I have a couch and four recliner chairs but one fell apart so I purchased a new one. The sales rep was a very nice person to be around and the delivery really worked out fine. The new recliner is very nice and I like it. I also like the material over the arms and that I can feel my body mold into it.

Prior to purchasing our new LA-Z-BOY sectional (Order #**) we took advantage of 'In-Home Design" for measurement, design CAD layout suggesting placement with advisement from LA-Z-BOY on color and fabric selection. We (my wife and I) are repeat customers of the LA-Z-BOY brand with positive previous experiences in quality and durability. We were very excited when we purchased (5/13/2017) our custom built sectional created specifically for our home. Installers (excellent staff) delivered furniture approximately 6 weeks later and set up sectional. Large gaps between sectional pieces and uneven heights (backs and skirt lengths) were noticed. Installers stated that further adjustments could be made but would require a technician. They asked that we note issues on delivery paperwork and that we would be contacted within 5 business days by LA-Z-BOY to set up a time for technician to come to our home.

I have purchased over the years 3 sets of furniture from Scottsdale La-Z-Boy. The first custom set had specific cushion density. It arrived with 2 different foam cushions. When I phoned, I was told to give it a few months so the foam would break in... it never did. The second set was an expensive leather recliner. The back had a very visible crease in it. When I called I was told it would work out in time... it never did. The third time I bought custom chairs and loveseat. The sales lady kept in constant contact to get me in the store. After delivery one recliner would not stay flat. I contacted the sales lady and she told me to call service. I did and was made to feel like I was bothering them for such a simple thing. The sales lady never followed up to see if everything was ok. The pre sale contact and post sale contact left a sour taste in my mouth after each purchase. I will not be back...

Eight years ago I bought a couch and two reclining chairs from La-Z-Boy and I love the quality of the furniture. It's a little pricey but it's what you have to pay for the quality. The couch is a cranberry color and it has held the color beautifully which other furniture I've had haven't done. Also the material seems to be very durable. The pair of recliners held up very nicely and I'm glad we finally got around to buying them. It's affordable when we were younger.

My wife’s parents and grandparents have had La-Z-Boy forever and we've downsized and moved in a place where we thought it would work. La-Z-Boy’s sales reps were good and their delivery guys were nice and were here on time. We've had our La-Z-Boys for a month now and they’re pretty comfortable. The chairs we like but we’re having some squeak issues with the sofa. We've actually gone back and bought some other things last week. Overall, I’m very satisfied with my La-Z-Boy experience.

We like La-Z-Boy and we've always been using them for many years now. The whole family does, and my friends do too. The people they sent were great and everything is fine with the lift chairs we've got.

Our living room is full of La-Z-Boys. We have two chairs that are 13 years old, a couch and another two chairs that we purchased from somebody who was getting rid of them. We like La-Z-Boy products very much and we're definitely sold on them. They last forever and as long as we take care of them, they look the day we bought them. We also have a recliner that we purchased for my husband for Father's Day. He had a very huge chair and it was nice but he didn't need that big of a chair and it's not a La-Z-Boy. It also curved his neck and back as opposed to giving him the right support. He kept stuffing pillows in it to get it right but it wasn't happening. So we looked for something more compact and not as huge as that one.

I’ve owned furniture from La-Z-Boy for the past 20 years and recently I purchased again when I wanted a new couch. The reps were very polite and answered all my questions. I liked that they didn’t seem too pushy or hovering over me the whole time. So far I'm very happy with the quality.

My husband and I separated and he got the couches so I bought a new sofa from La-Z-Boy. It was a clearance item and it's very sturdy. Their sales representative was a very nice man and the delivery guys were very polite.

Purchased a La-Z-Boy powered recliner in May of this year and the powered lift scissors on the Foot and leg rest broke. The scissors mechanism looks to be very light duty and has no reinforcement for side ways movement and uses light duty flat metal in the foot rest scissors. The recliner was used for just a foot rest and no other weight was put on it. The foot rest seems to have a weak point in a pivot point where the flat metal buckles side ways. Having a time returning it to the dealer and getting it repaired.

Blanche was moving into assisted living and needed some new pieces so I purchased the sofa and some accessories from La-Z-Boy for her. She’s very happy with it. The chair is great and she likes it very much. Quality-wise, it’s wonderful. I also have La-Z-Boy in my home so, we enjoy it very much. My interaction with the representative was very well done. I was in Florida and I needed to buy the furniture in Boston. The gal here in Greenville, South Carolina was very nice and helped me a lot with the pictures. I was able to get in touch with the folks in Boston and order what we needed. I was there for the delivery and got her set up. It was on the third floor. The guys were very helpful and did a good job.

La-Z-Boy's reputation led us to purchasing our recliners from them. The sales people were attentive but they kept their distance and let us play around and feel the different chairs. The delivery crew explained a few things and put the chairs right where we wanted them. My wife got a recliner rocker and she’s still trying to get used to the mechanisms. Sometimes, as she gets out of the chair, it makes a loud banging noise. We’ll give it a bit more time then maybe well have somebody check it out. Overall, I’m fine with the quality. Were happy with the service, the purchase, and the delivery. It worked out well and everything is good.

Purchased 2 full leather swivel rocker/recliners. One chair now wobbles on the base. Parts are covered by warranty - Great. HOWEVER, I need to pay for service call and labor to do the repair - RIP OFF! Still waiting over a year for designer to get back to me regarding specific area rugs. Obviously I found those elsewhere.

We purchased a 100% leather Reclining Loveseat less than four years ago. We are a senior couple with no pets and do not smoke. The Loveseat is not exposed to direct sunlight and there are no children in the house abusing the furniture. One side has spots on the back and arm that are fading/losing the color. We purchased 100% leather from La-Z-Boy because we were told it would last us for many years. It is very infuriating that it hasn't lasted even four years! It seems to me that this particular piece of leather was flawed and I find it disappointing to say the least that La-Z-Boy won't stand behind their product.

I have tried to resolve an issue with a recliner for 2 months now. After 6 weeks of ownership, the seat and back have sunk to where I am sitting in holes. I have been given numerous run arounds, been lied to by customer service, completely unable to get a return phone call from anyone in a supervisory position, even after being promised calls. This is absolutely the worst customer service from a company I have ever seen or heard of. All I want is a refund for my chair, which I have been promised in writing so I can return it and be done with La-Z-Boy once and for all. But I can't even get that!!! This is an absolutely disgusting company to do business with!!!

We’ve had La-Z-Boy furniture in our home for 20 years and it’s our third time to buy from them. We got three chairs from La-Z-Boy a couple of weeks ago because we did a room-over and my wife wanted to match chairs with the color of the room. The quality of the chairs was fine in relation to their cost. The sales representatives were accommodating and the delivery guys were good, very cooperative and helpful.

We're used to the quality of La-Z-Boy products and they have one of the few chairs that have a higher back for my 6'5" frame. We got from them a couch and a chair 10 years ago and we’re still using them. They’re starting to show some wear and tear, but not too bad. Then we got a recliner six months ago and it's holding up well, very comfortable and seems to be what we wanted. My wife says I should send it back because it’s too comfy that I fall asleep and snore.

My first experience in Evansville, IN was a disaster and I was going to a local store to shop, but my sister who lives in Wildwood, MO insisted that I come up there and go to the La-Z-Boy store in Manchester and before I knew it I had bought a Rowan Reclina-Way Recliner. Sam ** was just exceptional. He practically greeted me and my mom and sister at the door and when I told him what I wanted, he took me right to it. Well, first I sat in a Rowan that was up front, but it wasn't in leather, even though it felt like it, but I loved it.

We ordered a rug for our old house. We have since moved from that house and state and we have been told that the rug, which has still not been made, cannot be shipped to our new residence in another state. We have to return to the place we ordered it, load it into some rental truck and get it there ourselves. Nor can we cancel the order. We were told that each store is independent. The rug has yet to be shipped to that store. They can't seem to figure out the concept of drop shipping something to another location. We will NEVER buy ANYTHING from La-Z-Boy again. This is just ridiculous. Anyone in California want a rug? This one has cost us $3836.40 thus far.

We bought a new house and I was shopping around. I liked what La-Z-Boy had so I bought a sectional and an ottoman. It’s good quality. I do not like the other places because their sales people were too pushy. But La-Z-Boy was very helpful and the delivery team was good. They delivered, set it up, took away wrappings and made sure I inspected everything. It was a positive experience and I would definitely recommend La-Z-Boy.

This is an addition to a post I made on September 9, 2015. La-Z-Boy did bring us another sofa at the end of September after I posted on this site. Now less than 2 years later, the side one of the cushions has small tears from the seam down. I contacted the Ultra Shield Warranty which we purchased at the time we bought the sofa. I told them the truth that I wasn't sure what caused the damage but that in cleaning I had found a fork between the two cushions. I hadn't seen it happen so I wasn't sure. I sent them photos and of course, it's not something they cover. So I reached out to La-Z-boy and they offered to fix it for almost $600.00. This chair has been used the equivalent of around 14 months because my husband and I travel so much we aren't home to sit in it. We have no pets, no children. Just the two of us sit on this reclining sofa. We just had physicals and neither of us is overweight according to our Dr.

1/2016 I bought La-Z-Boy Astor chair from Smith Village in jacobus, pa. 3/2017 this chair was falling apart. La-Z-Boy sent representative who agreed. Parts free labor 400 dollars. La-Z-Boy agreed to pay half. Now 7/2017 this chair has collapsed and material is separating in several places. I am having knee replacement next month and this chair will be useless, please help. La-Z-Boy company has this information.

We had a second home that we had to furnish so we got La-Z-Boy. The sales rep Andrea was great at the store and Diana was a good help in following through with keeping us posted on things. The delivery team was fine. We were out there at the new place for a week, scheduled our trip, moved the dates of our trip to accommodate the delivery, but got very disappointed for not getting everything because now we have to cancel another trip. The desk got damaged and I'm glad they didn’t deliver that because these things happen. The experiences are really good except for that which was super inconvenient to the point where it tarnished the overall experience because of our situation. If we were in the house it would have been ideal to wait another six weeks for a piece of furniture that we were expecting, but now we have to schedule a special trip.

We went to the La-Z-Boy Gallery at 1000 S. Shackleford in Little Rock, AR. Our sales rep was **. He made us feel at home. He didn't follow us around trying to push a sale on us. We found what we liked but needed to go home and make sure it would fit in the space we needed it to go. We returned on 7/28 to make our purchase. As we walked in Roger met us and to my surprise he was going to turn us over to another rep until I took my sunglasses off and he recognized me. We placed our order and while he did the paperwork he got us a bottle of water and let us relax on the new sofa that we had one like. This style of salesmanship is OUTSTANDING in my book and sales reps like Roger are too. KUDOS to you all, but ESPECIALLY to **... SALESMAN OF THE YEAR to me.

Had a meeting with the store manager today. Everything worked out to my satisfaction and a new couch is on the way. I'm a happy customer of La-Z-Boy once again. Would encourage anyone to buy from the floor if you want to make sure what you get is the same as what you saw in the store.

Bought leather sofa and chair Feb 2016, and last month, saw peeling/cracking on sofa. Bought 5 yr warranty, and company denied claim. Told us warranty does not cover this, when warranty said it does. Finally they agreed to fix peeling, and said warranty was misprint. Now chair peeling. Don't buy leather furniture from La-Z-Boy, and check out warranty carefully.

Recliner had fabric problem soon after purchase date. Rep came out to look at it and replaced kick board and made notations about fabric. Now it is out of warranty by four months and the rep is saying it wont be covered even though it had same problem when under warranty and was notated chair was purchased at La-Z-Boy Anchorage AK 800-390-3770.

Less than 5 years ago we purchased a leather motion couch and loveseat recliners. The material has faded and worn away so much, despite our being 2 adults, not abusing the furniture, that our local consignment store would not even take them, stating "too worn." Additioning the ergo support disappeared and we each felt like we were sitting in a hole. Despite paying over $5000.00 for these we purchased new pieces from Hudson Furniture and will have Salvation Army pick these up immediately. We will NEVER purchase La-Z-Boy again!!

The gentleman from La-Z-Boy was very nice when he came out to look at the pieces that I ordered for my sofa. There is one piece that he has to have remade and that will take a couple of weeks. But he said he wasn't sure about the other piece that I was concerned about, but that he would watch it. I'm not happy with that piece and I really would like it to be remade too. This is not my first La-Z-Boy and when I order something brand new, I know what it should look and feel like. I'll be patient but I really don't like having to fix and adjust the lounge because it's wrinkly every time I get up off it. At the store in Boardman, Steven and Kaitlyn have been phenomenal and I've been back in there looking at some other items. I just want them to make sure that they fix my concerns but I'm satisfied overall.

We are experiencing a very bad customer service treatment from La-Z-Boy. Waited a month for our sectional to be delivered by some unprofessional delivery company. We got so frustrated watching the 2 guys trying to move downstairs, we asked them to unstuck the piece from the stairs and leave it in the garage and we will move it into the family room ourselves. We did what the delivery company could not do. During that process, they managed to damage the sectional and our wall. The earliest date for someone to exam the damages was 2 weeks later. He took bunch of pictures on Friday and said, "Someone should call you by Wednesday." I called the following Friday and wanted to know the state of my case. Basically, they talked to the moving company and was told they left the sectional in perfect condition, damages were done by the customer.

I have been a loyal La Z Boy customer for 25 years. I buy for the Quality and warranty. This is apparently a mistake. After years of good products I have a set that I purchased in Jan 2016 and it has broken twice. I am now told that the 10 year warranty La Z Boy advertises is really only 1 year. After that it is parts only. I am letting everyone on social media know to beware!!!

Approximately two weeks ago we went in because we are redoing our living room/kitchen. We are replacing our current La-Z-Boy furniture. We scheduled your design team to come out and we had a week two weeks for them to come out because they said they were too busy. They were supposed to be here today at 10 AM. I got a call about 8 o'clock last night saying that something more important came up and I have to call the store to reschedule. Not only are we not going to store to reschedule, we are not going to buy La-Z-Boy furniture and I'm going to put this on every social media site I can find. This is horrible customer service. You do you succeeded in failure... Congratulations.

Our couches were old. I was looking around and found that La-Z-Boy has the best quality and value for the money, plus Sue, their sales rep, was great and very patient. I went in there for four or five times before I finally decided on what I wanted. I love its quality and I actually got two couches there.

Approximately 10 months ago, foam dust was coming out of the arms of both of my recliners. Also the padding on back went flat. I have had 4 people to evaluate and repair chairs. The chairs are lopsided and pops when raised and lowered. They each said they will be back. Each time they would come back I would have to wait the whole day and one time no call no show. Enough is enough. I would like a full refund or new high quality chairs. I'm not that old. Don't try to wait me out. I bought my chairs at Bakersfield store on Ming. They have my information. Too many companies have worked on my chairs. All say they would be back in a few weeks because they had to order parts then they don't show up. We call the Ming store and they send new company here and we start all over again. Surely someone needs to follow up on this. Very dissatisfied customer.

La-Z-Boy recliner rocker flaw. I've had to replace the bracket that catches the teeth on the foot rest three times because the tin catch bracket keeps breaking off. This is something that I feel should be rectified. I'm I the only one experiencing this problem? I doubt it!

I contacted the store where I bought the recliner and they sent you pictures of the pilling. They said you aren't going to do anything about it and I need to "shave" it a few times and it will be ok. I got it last December and it looks like it is ten years old. I am just not happy with it at all for the price I paid for it. I bought a much cheaper chair at the same time and it looks great. I replaced 2 La-Z-Boy leather recliners that I had for 18 years and they looked like new yet. I gave them to my granddaughter and she laughs how that hers look better than my new one does. I am just not happy at all with the quality of this chair. I feel bad for the furniture store that sold it to me because you won't stand behind your product. I won't bother to send images because you already got them from the furniture store.

Placed a total of 9 calls for repair and not once got a callback. Finally contacted my salesperson who also stated he would have service call me but that did not happen. A broke $1500 lift recliner which is still covered under the original warranty and I also purchased the extended warranty and still no repair. I have had hip replacement and require this chair to work that is why I purchased a La-Z-Boy. Very disappointing in this so called quality company.

I had purchased my first place and I needed everything so I bought a sectional from La-Z-Boy about a week now. The fabric’s super soft and there’s a lot of cushions. Stephen, their sales representative, was very friendly, wonderful, and he walked me through everything. Other than him being really awesome when we were at the store, we also used their design service and it was also a nice feature. Caitlyn was the woman who came up and helped design the layout. She was really nice too. In terms of cost in relation to quality, it’s appropriate. La-Z-Boy is a lot more expensive than other places, but they have quality pieces of furniture that are going to last me years so it's worth it. I purchased a dining room set from another place prior to when I bought all my living room furniture from La-Z-Boy and ended up waiting for the dining room set longer than I waited from La-Z-Boy. It was very convenient and nice to go through La-Z-Boy.

We purchased a leather sofa and upholstered recliner in June 2016 from the Manchester, CT store. We began having problems with the chair about 6 months ago. It makes a creaking noise whenever you move in the chair. Several calls to customer service (still under warranty) resulted in several service calls with the same technician responding.

We are happy with our purchases. Valerie was a great help in picking our pieces. Unfortunately the two side tables we originally ordered were not finished on the back, which could not be seen in the showroom display, so we had to reorder and exchange. In both cases we heard nothing about our orders until we called after multiple weeks to inquire. Both times we were told our orders were ready for delivery, which seemed awfully coincidental. Delivery in both cases went well. We ordered a battery pack for our sofa since it does not sit near a wall and outlet. It works well but discharges fairly quickly. We inquired about that but were told that's normal.

20+ yr customer. Prev. items needing repair, left at store. Today told I need to drive 50 miles one-way to "Customer Center" to leave chair, pick up 2 weeks later. Tried calling "Customer Service". Took 5 tries to get a real person. Customer lost!

I bought an Eden sectional and the cushions started pilling, and the chaise part is higher than other cushions. I called Comfort Department and was told my 1 yr warranty expired. They said they would give me a discount on the cushions. As for the pilling they said use a little device that takes pills off of sweaters. Why should I have to do that. I constantly have to do it. The fabric is awful. I told them you can go to Bob's store and they stand up for their furniture for less than what I paid at La-Z-Boy! Could I replace whole cushion w/ new fabric.

I am very disappointed with the quality of the two La-Z-Boy Astor recliner rockers that I bought less than two years ago. I paid more than $1100 each for them in the belief that I was buying well built chairs that would last for many years. The wood frame under the seats of both chairs has pulled apart, and one of the chairs has developed a heavy lean to the right. An examination of the frames shows that they were put together with staples that had less than half an inch of penetration. This would have held if the frames had been properly glued. However a very inadequate thread of glue had not even made contact in most places. The other major problem is that the foam padding on the seats has collapsed so that the seats are no longer comfortable and they are lower than they should be. We are an elderly couple who are not overweight. The chairs have not been abused in any way and there are no children in the house.

We purchased a sleep sofa in 11/15 expecting it to last many years, as our previous La-Z-Boy furniture has. Now, less than 3 years later, the center of the unit is sagging. This is not acceptable and is not just a matter of "fluffing" up the cushions. We contacted the repairman suggested by the store but he wants to charge for an evaluation visit. We don't intend to pay for that. Your thoughts/comments will be appreciated.

We were told by Daisy ** when we were shopping for furniture at our local La-Z-Boy store 12/15/11 located on Woodruff Rd Greenville SC, all the reasons why we should go with the imitation leather (Renew). We were really looking for leather but she raved about how durable, how repairable, how it would hold up for years and years under normal use and there was a lifetime warranty that we should also get for those just in case situations. We were sold a major crock!! This material doesn’t hold up! As you already know, it peels and flakes under normal wear and tear and in our case, hardly being used. We had a major issue with the recliner within just a short time of owning the furniture.

A short time after we took possession of the La-Z-Boy furniture. I noticed the furniture started to look shabby. Just after a year the couch no longer reclines. When I called La-Z-Boy Furniture customer service they told me I would have to call another second company because I was no longer under warranty. If I wanted them to fix it it would be $109. And I needed to pay them ahead of time. With no guarantee they would fix it. If you're looking at these people steer clear. Their furniture is poor quality and they make it hard to get things fixed.

I've purchased from La-Z-Boy before and I gave those furniture away some time ago. But I believe that they're structurally better than other furniture I've had and recently, I purchased two recliners from them. The sales reps were helpful and kind and I appreciate them. The delivery team also did a good job and the items seem to be holding up fine. I was overall satisfied.

We’ve had La-Z-Boy furniture for 17 years and we’ve recently bought a recliner, a sofa, and some accessories from them. We became empty nesters four years ago. The La-Z-Boy recliner couches we had, had survived both our boys through the teenage years, plus all their buddies and so now it was time to redo the house, so we decided it was time for new furniture.

I've had my first La-Z-Boy recliner since 1998 and it’s still intact. It looks like a showroom piece and it’s not even frazzy. I bought another one for my husband last year and just bought furniture from La-Z-Boy the other day too. Their reps were very knowledgeable, nice and patient with my husband and his decision-making, and giving him ideas ‘cause he was all over the place. A delivery was scheduled and their team helped my husband set up the rug and move the old furniture out of the way then place the new furniture in their place. It was good that they made sure he was happy with the placement of everything. We got the stuff on sale but the quality was good. Good craftsmanship.

Fast response from Consumeraffairs .good answers & made adjustment to delivery schedule.

I've had a La-Z-Boy for at least 25 years and I recently purchased the power recliner because I needed a new one. The sales rep was very helpful and personable. He was a great guy and he went out of his way. The recliner has a very good quality and I love it. It's a little expensive but you pay for what you get and it lasts a very long time.

I've recently purchased an ottoman, recliner, and a sofa from La-Z-Boy and I think they are of good quality. My furniture was really old and my couch was starting to stink. I'm also having some work done in my house and I thought to just bite the bullet and buy new furniture. The sales representative was very helpful. I'm also getting a rug from La-Z-Boy and I didn't know about the foam mattress like Tempur-Pedic beds and he told me about that which was really good because I have problems with my knees. It just was a very nice experience. I had the furniture delivered and it is coming this Saturday.

I recently purchased a recliner and accessories from La-Z-Boy. Their sales representative was patient with us. He told us not to worry about the colors as we could always get those. Instead, he said that we should get what's comfortable for us. He let us on our own when we wanted and when we needed him, we would call him. The quality of the furniture we got was very good. La-Z-Boy has very good products and we're happy with them. We would recommend them to a friend.

We had a big La-Z-Boy purchase back in 2014. Then, when our couch needed a replacement, we bought again from La-Z-Boy. We got two sofas and two ottomans. We came to the Canton store where we had been at Novi before and Ashley had been our sales rep in Novi but now she's the manager. She remembered us and she was great. Also, the designer was fabulous and we really enjoyed her. The delivery was awesome too and the guys who came were great and very professional, as well. Everybody was wonderful and their products have very high quality.

My sister-in-law bought a La-Z-Boy Reclina-Rocker in November 2016. It was uncomfortable. She gave it to me a week ago (July 14, 2017.) I found it uncomfortable, too. I went to the La-Z-Boy store in the Sawgrass Mills Center in Sunrise, FL, to see if there was a way to change the pitch of the seat. The manager, Beth, gave me the phone number of the service department. My sister-in-law faxed the warranty to me. I called the service department and was told there was no way to adjust the pitch of the seat and that I should go back to the store, sit in the same model, and see if there is a difference.

Candace from the Nanaimo Store was fabulous to work with. She was extremely helpful in design and color decisions and everything was perfect when it arrived. The Delivery people were also polite and accommodating. Thank you for the great service.

I had some regular, deep, wide chairs in our den where my wife and I spend a lot of time. And we decided that it was a little too low, and it wasn’t doing what we wanted. We’ve had three La-Z-Boys before that, in the last 35 years, and we had passed them on to our kids. One of them is up at our cottage in Northern Michigan. So, we thought of buying new furniture because it’s always been more comfortable. Then we got rid of the other big chairs. The La-Z-Boy sales rep was outstanding, patient, personable, very real and was not on commission. She didn’t push us one way or the other. And if she was on commission, I sure as hell didn’t know it. It’s pretty obvious in furniture stores when someone is in that. That’s important to me because I just wanted to take my time and find the right thing, and she not only regularly looked into inventory to see whether she could find it somewhere else, but she really did her homework in taking care of us.

Tired of what I had in the family room, I purchased a queen sleeper sofa and loveseat from La-Z-Boy. Then a couple of weeks later, I purchased a lowboy recliner. Tiffany, their sales representative, was very pleasant, knowledgeable and helpful even if she’s fairly new in the position. Their delivery team arrived on time and everything was lovely. The furniture’s quality was fine the last time, so it would be fine this time also. Plus, some of the items were on sale and the sales price was fine as well. The La-Z-Boy store is close by, and when I ordered the lowboy recliner, I picked a coordinating fabric that also matched, and I was able to look at the fabrics. You could look at things on the computer, but it's not exactly the same. Overall, it has been a very good experience.

In April 2014 we bought 2 recliners. The sales person kept mentioning the "additional 5-year warranty" and made it sound like the whole chair was covered not just the fabric. It's listed on the receipt as "5-yr Advantage Chair". Later in October 2014 we already had badly deflated chairs. All of the cushions were flat. They sent out service at no cost, but they didn't even have enough foam and reused foam that looked dirty. The guy said it was discolored not dirty. They only brought out enough for one of two chairs.

When I purchased this performance fabric sectional I was told it is easy to clean as I have dogs. Well I added another loveseat to my sectional a year later and the "older" pieces after washing it with water and a mild soap have zero shine left. I paid $3000 for this, and it is the most I have ever spent on furniture. I'm a little disappointed. How do I get the sheen look back? It's a James sectional with steel colored fabric.

We bought our couch in July 2016 and it was delivered to us in September of 2016. Not even a month later, we had to have someone come back and fix it because part of the couch was not installed properly (We bought a sofa with recliners on the ends). A few months later, had to have someone come out again, because the seat started leaning again. A tech came out, didn't even look at the couch, but just took my husband for his word and ordered parts that he thought was needed to fix the problem. It took about 4 weeks to get that part, and another 2 weeks for a tech to come back out to replace/fix our couch again. Not sure what the guy did, but not only is the seat broke again (leaning), but it no longer reclines. It's broken. To top that off, the OTHER reclining side is starting to lean sideways.

I live in a senior facility and I told my neighbor I was going to get some furniture and she told me to go to La-Z-Boy. I told her they seem kind of expensive but she said that it's worth it. I had pretty much in mind what I wanted and the rep helped me find it. I got it and I'm happy. I got a coffee table they were selling off the floor and it has a few scratches on it, but I knew that before I bought it. And everybody that’s come to my place thought it looks beautiful. There was also a rocker there that I had to buy because it was named Jasper. The delivery was fine and everything worked out good. The delivery guys showed up ahead of time, which was cool. The quality of the items I got seems fine and I don’t object to what we paid for. It was actually under the budget that I was anticipating so everything’s good. Overall, my La-Z-Boy experience was up to expectations.

Our old couch was broken so we decided to buy a loveseat from La-Z-Boy. We bought it on sale and the price was really good for what we got. We went in knowing what we wanted, but it was harder to pick the fabric rather than the couch. Their fabric selection was way more than necessary it was kind of an overload. However, we found what we were looking for which is something that will survive people, pets, and everything else. Their reps were fine but the girl that did the final order was a bit slow. I think she was new so I understood. We then had the piece delivered. We ordered it on Saturday and when they called us they told us that it was going to take three weeks. However, a few days later they called again and told us that the unit could be delivered the next day. We weren't prepared but it's good that it came early since we had all these plans of redecorating our living room.

I wanted a recliner because I was anticipating some surgery on my neck, and I felt that it would be easier for me to relax much better. I had a very positive experience with the staff at La-Z-Boy and the delivery team was very good. They were helpful. Even when I had the problem with Synchrony, the staff at La-Z-Boy was the one that made the call and corrected the problem. I also have no doubts about the quality of their furniture. That's why I went to them. It costs too much but the price was reasonable. My La-Z Boy experience was great. I would highly recommend to someone looking for a recliner to look at La-Z-Boy.

My grandfather and father both have their La-Z-Boy recliners. I grew up with it and it was the best chairs in the world, and I had to get my own eventually when I finally became an adult. La-Z-Boy's sales representatives were very good to the extent that I knew what I was looking for. They certainly did not pressure me for anything, but they were certainly open to providing suggestions based on the feedback that I was giving them for what I was looking for. The cost was certainly good. I wouldn't have bought it with the original price but the fact that it was on sale, certainly got me to finalize the deal.

My old La-Z-Boy had one major bar broken and it was sticking out so it was time to let it go. It was 20 years old but the material was still perfect. I went to a new store and I wasn’t impressed. They weren’t knowledgeable nor efficient and it took a lot of time. I understand that it takes somebody some time to know these items but everything was, “Let me look it up.” The manager didn’t even know as much as the salesperson did. And I didn’t feel that they were glad that I was there to buy something. It was not a great experience, but I bought a recliner rocker because I needed a chair. The two guys that delivered the chair were quick, efficient and friendly. It took them no time to set it up. They checked it and were on their way. However, they didn’t make the offer to make adjustments but the time and notification were very good.

We redecorated our room and wanted to change some things around. La-Z-Boy's rep helped us out a lot. We didn’t know what we were looking for and she straightened us out on what we wanted. We were very pleased with the delivery team as well. The furniture came in different parts. Two recliners came one time, the TV stand another and today the end table is coming. The quality is very nice. We bought the upper-end stuff and got a lot of compliments on it. We’re happy with the money we spent for it plus the quality. It's not every room we would probably want to spend that much money but it's a special room my wife and I set up ourselves and we wanted something nice for it. We still had a good time while spending that kind of money with La-Z-Boy. We’ve recommended them to people that we know.

Purchased brand new couch and chair $1,800. Noticed padding on chair arm is defective and requested chair to be replaced or taken back and refund issued. Company wants to repair chair. I purchased a new chair, not a repaired chair. For $650 (the cost of just the chair) I want a new chair. I have never used the chair and it still has the tags on it. This is my first experience with buying at La-Z-Boy and am very disappointed in the quality of their products and the Customer Service.

We purchased a La-Z-Boy Power Recliner sofa Nov 10, 2016. We were very happy with the service that we received at the Annapolis MD La-Z-Boy store. Initially we were very satisfied with the comfort and style of the sofa but in the past few months the seat fabric is showing signs of accelerated wear and bunching up. My wife and I live here by ourselves and we do not have any pets. This amount of degradation is totally unacceptable.

We bought a couch and love seat in 2015 thinking we were buying a quality product. The couch and love seat have the parachute handles which we have to keep replacing due to their poor quality. We are on our 4th or 5th new handle. I am so frustrated and will likely NEVER purchase a product from La-Z-Boy again. Why do I have to pay $12.99 every time I need a handle due to your poor quality of parts!!! VERY DISSATISFIED!

We've been purchasing La-Z-Boy furniture for about 25 years and the last one we had was worn out. It was easy to walk in there, see exactly what I wanted and the wife went over there and got it. We recently purchased a recliner and accessories and the delivery went fine. They showed up on time, dropped it off, cleaned up after themselves and they were gone. Also, the furniture is good, more comfortable and it looks like it's better built. I’m happy with it.

I needed new furniture so I bought a power sofa and power recliner from La-Z-Boy. I had a very good interaction with the salesperson that we bought the furniture from. He was very helpful, made sure that we were able to review all the fabrics that we were interested in and was able to look at all the variable options and coverage for the furniture. He was very confident in what he did and made it a very easy experience for us. The delivery team delivered fairly on time and they set the furniture up. I'm pleased with the quality of the furniture and the cost is reasonable. Overall, the experience with La-Z-Boy was satisfactory and they did a good job.

La-Z-Boy products are very good. They have good quality and are comfortable. I've had a La-Z-Boy furniture for 25 years and I decided to buy another one because my old one wore out. Their sales representatives were helpful and friendly. Their delivery team came on time and was very competent and professional. I got good value with the cost in relation to the quality.

I received the order but unfortunately I was unable to remove the screw that is holding the handle on the chair to install the new one. So, I am not using the part that I received from you because I cannot remove the screw on the chair, it is in so tight that I cannot move it out. This did not work out the way I expect it.

The sales reps at La-Z-Boy were very pleasant and the delivery of our furniture went very well, too. The designer also came, as promised, just to make sure the furniture was situated properly and it looked like La-Z-Boy said it would. So far, it's really nice. I've sat on my side of the sofa with recliner, and it seemed like it's built quite rugged. I would highly recommend them. The design service that they give was quite helpful and they delivered.

We've had LA-Z-Boy furniture for 20 years and when we bought a new house, we purchased new furniture from them because they have quality furniture. Most of their sales reps were friendly and straightforward. They told me everything I needed to know. The delivery was perfect. The team was on time and they cleaned up after themselves and was in and out in about five minutes. Overall, I like their furniture a lo but it could be a little cheaper. When we went in there to get it, we knew we were going to pay a little more. However, the quality of their furniture is worth what we paid for. I've always had a good experience with La-Z-Boy and will continue to purchase from them when I want more furniture.

I’ve been buying La-Z-Boy products for 20 years. We’ve had a complaint with them when the chair wasn’t quite as cushioned as we thought it should have been. And they immediately came out and replaced the cushions in it. Now recently, our sofa was getting a little beat up, so we decided to get a new La-Z-Boy sofa. Women get tired of looking at the same thing, and they want something new and different, so we got something new and different. It's not the highest price you can buy, but from a value standpoint, it satisfies me very well. You get good value for the dollar that you spend at La-Z-Boy.

I'm really disappointed at the level of service from La-Z-Boy. My husband and I were really excited to finally purchase furniture for our new home. In fact, we waited an entire year to furnish our home. We reviewed online stores like Wayfair and neighborhood shops like Ashley Furniture. The place that we hadn't checked out yet was La-Z-Boy. Initially, we had a great experience. Our interior designer and the associates were very helpful. In fact, we raved to friends who recently purchased homes about our experience.

I had moved and was getting new furniture but I couldn't find the style I wanted anywhere. I tried all the furniture stores then I went into La-Z-Boy and there it was right in front of me. I dealt with a few sales reps and they were all very nice. They were very willing to take the time to explain everything about the company to me. When I went home, I wanted to check online because I have never bought anything from La-Z-Boy. And they got really great ratings from the Better Business Bureau so I was psyched about that. I was also happy that there was a sale going on at that time and I saved on the furniture. Their delivery team was also very good, nice and professional.

1-2 chairs bought defective mechanism, replaced but at a cost. Ladies, once Sales passes the info off, not helpful/professional. TDFS less than helpful 2-5 times. Will pay off & done with La-Z-Boy. Salesman great and helpful.

My other furniture was old and it's time for some new ones so I purchased a sectional and an Ottoman from La-Z-Boy. The sales reps were very helpful and very kind. I came in several times when I was deciding and they were very patient through the whole process. The designer, Samantha, was also super helpful and patient with me. I kept changing my mind but in the end, I felt like she helped me really pick something that's for me. It was amazing and I really liked her. Then when the furniture was delivered, the crew did a very good job. So far, I've enjoyed the quality of the furniture and it seems to be working out well for me. But the items were expensive and it would have been nice to have them cheaper. The cost was also more than I had set out to pay but I like the furniture and it was a good experience.

I was pregnant and having a hard time sleeping. I didn’t want a La-Z-Boy and don’t like the look of them because they look like an old grandpa chair, but I’ve sat in other people’s chairs so I knew it would be comfortable and my family members have had several of types of La-Z-Boy chairs. Their sales reps were really thorough. They did a good job, and helped me find the right one. I had my baby a couple weeks early, so our timing was off a little bit and I was in the hospital when the chair was delivered. I use the chair every day and it's good. It’s really expensive, but there is a guarantee so I’m sure that if something happens to it then they’ll replace it. That’s what they were telling us, that they’ll take care ...of me as long as I have it and that’s worth it. It was a great experience.

I am very satisfied with our recliner except for one thing. The color rubbed off onto a white man made fiber sweater. "Shout" took the color off the sweater, but I am concerned that it my rub off onto some article of my clothing that is not washable. Is there anything that can be done to eliminate this problem?

We purchased two La-Z-Boy rocker recliners from Art Van Furniture in Genoa, Ohio. We are very pleased with the style and comfort of our chairs. We were also very satisfied with the service we received at that store.

We had a good experience purchasing a sofa and recliners from La-Z-Boy. They had many different choices like patterns, colors and styles that were available to us. The rep had a lot of ideas about colors and she presented them on her computer. She also showed us samples. She did measurements for us and encouraged us to sit and lie down on the sofa. We had our furniture delivered and the delivery crew did it correctly. They wrapped everything in tarp, took off the tarp and put the furniture where we wanted. Overall we're pleased with the quality and affordability of the furniture.

We were moving to a new house and needed more pieces of furniture. I purchased from La-Z-Boy for their quality, and the interactions I had with the reps were positive. They did their job and everything was as expected during delivery. However, the furniture is not as comfortable now. When I tried it at the shop for a few minutes, it felt more comfortable than trying to sit on it all day. It's a little slippery and it's hard to stay upright on it because it forces you into a lazy position. Maybe it's by design, but I don't find it the most comfortable now that I have it. But other than that, La-Z-Boy had decent service and the experience was good.

I've used La-Z-Boys most of my adult life and the quality is absolutely the finest. In fact, I have one in the basement that’s 30 years old and it's the most comfortable chair I've ever had. But unfortunately, it's the big man size. I'm remodeling the basement into additional bedrooms and it broke my heart because it's too small of an area to keep it, so I have to give it to my sister. With my recent La-Z-Boy purchase, the sales reps were fantastic. The designer, Gail, and the salesperson helped me several times. I had no problem at all. The delivery was later than I had hoped but that goes with the turf so I understand.

We originally bought two leather recliners on May 25, 2017. Both were damaged when delivered. A service call was scheduled with unsatisfactory results. Since it was a discontinued leather color, we had to return to the store to choose something different. (For this we got $30 off the price of a side table.) The chairs were then delivered on July 7, 2017. One was damaged when delivered. The salesman and store manager were notified within one hour.

To say that my husband and I are dissatisfied with the products that we purchased from La-Z-Boy is an understatement. We are also completely appalled by customer service we have received. My husband and I purchased a couch and loveseat which was delivered in January. Within a month the fabric has completely piled (balled) everywhere. It looks as though the couch is 10 years old when in fact it is only six months old. My husband and I thought we were buying a couch that would last years and instead have a couch that looks worn and tattered after only a few months.

So happy with my La-z-y Boy purchase. I purchased a sofa from James and was a little unsure about the type and colour of fabric. James was very patient with me and store manager helped me out with fabric choice. I absolutely love it!!!

Prior to this one, I had a similar La-Z-Boy for about 20 years, it served me quite well. I would rate that one at a "10". With this one I was slightly displeased with the quality. On the right armrest there is a "divot" on the top, as if something was laid across, causing a small depression, not major, but slightly irritating. The woodwork on the back base has an unfinished feel, as if it was never sanded before it was stained. On the plus side the leather work is excellent and it's very comfortable. I hope this lasts as long as my last One!

Customer service fine, but not happy with product. All very well to sit in the chair for 5 minutes in the store, but after a few nights on this chair, it has been shoved into the corner for visitor use only. Cost a small fortune, but the cushioning wasn't enough for my 'delicate' posterior and I could feel the stitching on the seat back after a while. I wouldn't recommend products to anyone.

I've had La-Z-Boy furniture in my home for 25 years and because my other furniture were worn out, I purchased new ones from them. I got a recliner, sofa, loveseat, a couple of lamps and a couple of tables. My sales representatives were very pleasant but I would have liked them to follow up better and be a little bit more detail-oriented. I had to call them back several times rather than them keeping track of details in calling me. Also, I initially ordered a custom couch and it came broken. It took quite a bit of time and effort to get it replaced. That was the first time that I've had a problem with quality with La-Z-Boy. But the quality of the stuff I have now is fine and I'm happy.

We moved to a new home four years ago, and we just had to buy new furniture. I had a very good experience with the reps from La-Z-Boy. We went with the designer because we were specifically looking for colors to match. They were very friendly and cooperative and they knew what they're doing. But when they brought the stuff over, everything was messed up. The padding was longer than the carpet and they wouldn't cut the padding. Then one of the chairs was not aligned and it was shaky. They also forgot to bring the lifter for the sofas and it was not connected. Each one of them had an issue that I had to reject it the first time around. They were supposed to do the quality check at the warehouse.

I’ve been dealing with La-Z-Boy for a long time. I bought 10 sleepers from them in the spring for the motel that I have and I like the sales lady, she's a gem. I scheduled the furniture to be delivered and everything was fine. I'm satisfied and would go back to La-Z-Boy again.

I was refurnishing and I've been looking for a chair. I tried one out in the store and I asked if there was a La-Z-Boy Gallery closer to my home. They looked online and said there wasn’t. I just came to this area and it said there's La-Z-Boy Gallery on it. I was in Appleton shopping and I was really excited when I first saw the chair. I wanted it but I didn’t want to spend much on it. I went out to my car and my lovely sister said, “You’ve been looking for one. This is what you want. You’ll be sorry if you don’t get it now.” And so I went back and bought it. I kept telling the reps that it’s exactly what I was looking for and the size was what I wanted. It was a swivel rocker and I could get it done in a really pretty material.

The delivery date was accurate and prompt. However there Are ripples in the upholstery on the arms of the chesterfield and loveseat which I plan to call the store. But wanted to wait a bit to see if there were any other issues.

Our rating from buy to deliver was all one could ask of a five star experience. Sales representative, sales manager, and delivery personnel were all kind, courteous, and considerate. After delivery we realized that the wrinkled and rippled leather material didn't fit the frames correctly and didn't seemed to be cut correctly. We called for service and within a few weeks a technician arrived to assess the issues and order new fabric. A few weeks later the technician returned with a new leather cover and after an hour of tugging and stretching he admitted that it was still not correct. So here I sit waiting for another skin to arrive. The final analysis is this; no matter how good the store, delivery, and customer service staff is, they can't overcome poor quality production and sloppy quality control. Maybe the next customer service visit will change my opinion.

Corey ** (Courtenay Store) was very informative. A very nice salesman showing no pressure to buy. The delivery men were polite and set up the recliner in our living room for us and made sure the recliner was in working condition. It was a pleasure to shop La-Z-Boy Courtenay.

We've had La-Z-Boy for 18 years but then we needed new chairs and so we bought recliners from them. The salesperson was very personable and an all-around nice guy. They have very low-pressure sales. The cost was okay, however, the quality of the furniture was not what it used to be before.

I am extremely happy with my new sectional purchase! The sales person was very efficient, friendly and professional. I have been a client for many years and the quality has never waned for me. My sectional is beautiful, comfortable and well made. I will definitely be back for more furniture this year. Thank you!

I love my new chair. It is wonderful to take a little nap in. My last La-Z-Boy was 20 years old and I loved it but it had lost the comfy feeling. My new chair is awesome!

Power Recliner (SKU 899020; stock #P10705; Fabric B142025). - Purchased this recliner for my mom who is in a nursing home. She loves the chair and is very comfortable in it. My only problem is that the cord for the chair is simply not long enough. The facility my mom is in prohibits extension cords and power strips. With limited access to outlets, the chair has to be plugged in with the cord and box running under her bed. Staff continually moves the chair, unplugging the chair from the box. I spent a lot of money on this chair to make my mom's life a bit more comfy, but with the setup and restrictions by the nursing home it simply boils down to the fact that I could easily use a 16- or 20-ft. cord in order to keep her chair plugged in, and to make her comfy in her room (this is not a private room... but she currently does not have a roommate). She is in a wheelchair most of the time - so clearly the recliner is far more comfortable for her.

I needed a new couch so I bought a sofa and recliner from La-Z-Boy. The sales rep was very friendly and helpful. She came around, tried to show us some stuff and then left us alone for us to look instead of just being there. I wish I had looked around more on different couches because of the quality, but I understand that what I bought was on sale and we needed something right away. Also, it had a good price and that’s the main thing we were looking for. It was a good experience overall.