La-Z-Boy Furniture Galleries Reviews

I have had this recliner for 18 months from La-Z-Boy and it has broken 3 times. I bought it because my parents had 2 of them while I was growing up and they were the best. I am 38 and bought a brand new one in a La-Z-Boy store in Houston. The first time it broke was the corner joint holding the base which came off and broke the base. Then about 6 months later the back "wing" separated from the chair. When I took it in for the second time I talked to an old time who has been working for La-Z-Boy now for 30 years. He said they stopped using screws and switched to thin nails. He stated that is why they fall apart. NOW my 1 year warranty is up and my armrest cushion has somehow detached from the frame under the fabric. Since it is "not under warranty" after 18 months it has to be reupholstered at the arm. Never thought I would have this problem with La-Z-Boy.

I’m a long-time customer of La-Z-Boy and my experience has always been excellent. The last time I shopped there, I used one of the designers that put a lot of stuff together for my living room. The combination of quality and price is not A-plus but the quality's excellent and when I'd compare what I get for the money that I spend, compared to going "cheap", I get what I pay for. It's above-medium product with the quality and the service but the knowledge of the sales people is remarkable. Overall, La-Z-Boy runs a good ship.

When I was looking at the La-Z-Boy store, I was so undecided. I'm spending good money and I wanna make sure it's something that I don't regret and something I enjoy on a daily basis that's why I'm being cautious. It's been 30 years since I had ordered furniture personally and decorated. So it's gonna be here for a long time. The saleslady on the floor, Erica, has been a sweetheart. She’s been more than over the top helping me. She has been working with me and was very patient. I like her suggestions and she has very good ideas. Everybody in the store has been super friendly and it's a very pleasant place to go. I haven't found a sour face or a personality that wasn't outgoing. I'm shopping at the one in Canton and everything there is perfect. I'm the one that's been the pain in the butt but they've been very cooperative and helpful.

I've purchased some tables from La-Z-Boy. They said it would come from the warehouse in Ontario. We could either pick it up there or they would deliver for $100. I thought that was ridiculous. If anything, we could pick it up from the store where we purchased it. But I had it delivered. When they brought it in, the glass on one of the tables had three totally long scratches etched into it. And the table had a part that had gotten a stain to it. The other table had nicks and looked dirty. It looked like they've been sitting in the warehouse for a long time. That was weird because it took them three weeks to get here, which was strange.

We bought our recliners last year and they are really holding up well. Nothing has broken since we got them. The coverings still look new. They are so comfortable that we enjoy every moment we spend in them!

We had ordered our James recliner sofa in November. It came to us damaged. We contacted La-Z-Boy and they sent someone out to look at our sofa. We received a call saying that rather than repair the original, we were to contact our store and reorder. This whole process went so smoothly. It was worth the 6 week wait and we are enjoying our sofa. We went with La-Z-Boy because of their customer care. We are happy customers. :)

On 1-21-17 I purchased a reclining loveseat and power recliner from the store in Irondale, Alabama. My 1st complaint is that I was charged $69.97 on the chair and $89.97 on the loveseat, charges that I did not understand. It was necessary to call the store numerous times before I reached the salesperson, who by the way was the store manager. He said that he had covered these charges, he did not, and there were for the treatment on each piece. Your advertisement does not say that this is an extra charge but since I had signed the agreement I let this stand. Since I had ordered the loveseat in a different color it was necessary to wait several weeks for delivery. The items were delivered on Saturday March 4. The delivery person said that he had forgotten the electric cord for the chair but he would bring it out that afternoon. We were gone for about 5 hours and when I returned no cord in the place. I told him to leave it.

I furnished my entire new home last year, Sept 2016, and spent more than 14,000 dollars in your store and I had a problem with 1 leg on my recliner and I showed it to the delivery men when I received the order but over time I keep looking at the leg and wondering if it will break one day and when I called a few month ago they wanted to charge me to come look at it. I feel after spending so much they would stop by and check it out to calm me but they wouldn't so I'm not happy.

My mother was moving to a new house and she had 50-year old furniture. I finally talked to her to get something new and La-Z-Boy is right beside the store we come to every week and we saw it, so we went in. The girl we dealt with was awesome. We're so happy with the furniture. Awesome quality.

I had the best experience with my purchase of La-Z-Boy... 1 sofa & footstool, 2 recliner chairs, all due to the store manager. He really was willing to work with both myself & husband. He really went above & beyond to be certain that we would be happy with our purchase. So, kudos to your Niles, Ohio store Manager.

Bob from the Manchester, CT store was beyond great. He helped with the order and letting us put it all on the card without a deposit. This was a big help and we are very pleased with the product. Due to his customer service my wife and I will only buy from them from this point on.

We just bought a new place. So, we were filling it in. La-Z-Boy's sales rep took his time and explained what we were getting. Sometimes the pieces are actually on the other side, but we stepped through that. Apparently, some of the pieces were available and one of the features was not. So, he fully informed us as to how long the wait might be. He discussed the different types of treatment that they could give to the sofa to prevent damage, which we took advantage of because we have a dog. Everything came in a little earlier than planned and we're happy. It was delivered a week ahead of schedule, and we thought the pricing was good for the quality. Their delivery crew were very good. They set everything up, put it exactly where we wanted it and connected everything. So far, we like our sectional very, very, very much. The quality is great and it fits perfectly where we wanted it. The delivery went very smoothly and customer service was great.

We bought this large mans recliner in May, 2014. After 2 years the foot rest came off on one side. I rigged it with zip tie and it is a minor issue to me. Today, the support for the rocker arm came un-glued so now it reclines fully every time anyone sits in it. Both problems stem from the fact that the 'wood' used is particle board (not sure that's the right name but it's made of shards of wood glued & pressed together) so the glued pegs in both issues released, carrying pieces of the particle board with them.

My husband and I worked with La-Z-Boy designer Kathryn ** and we're thrilled with the results! We wanted an open, contemporary look in our new condo, with seating for six, and colorful fabrics. Kathryn accomplished everything we wanted and more! Kathryn thought of everything from floor plan, furniture placement, lighting, and even a pad for the area rug. It was amazing to see the look on a design board, just like on HGTV! We love the style of the pieces and the fabrics are beautiful! It was wonderful to be able to find a complete look in one store, see the pieces we were ordering, and be able to sit on them. We are now enjoying entertaining and have been recommending La-Z-Boy to everyone.

My experience with La-Z-Boy was totally positive. They had a great selection, helpful and friendly sales associates, and even had a design expert come to the house to help me choose my furniture. The delivery people were careful with my new furniture and my house. I would definitely go back when I need furniture.

I love my couch & am very happy with the quality. There was one edge that was not straight. I reported the issue and a replacement piece was ordered. It was mailed directly to me with no instructions on what I should do. I figured someone would call. Eventually I called the store & someone came out & said that piece would have the same problem. I now have both pieces in my closet. Basically, you need more follow up.

We were looking for a La-Z-Boy branch for a year, and when I walked in, I ended up meeting a woman who I had their children in school. She was wonderful, and the more she showed us around, we found a loveseat and a chair that we like. So we ended up that day purchasing them. We were very pleased and loved going into the store. The delivery crew knew how to have the door held open and they brought the furniture in. They showed us how we had it with the corners, and if we wanted to move them, how we could take them all apart. They were great. The only thing I had trouble with was doing the survey online. There was something wrong with the website at the time, and I never finished the survey.

We've been a customer of La-Z-Boy for 20 years, and we recently decided to purchase new furniture. We knew what we wanted, so it was pain-free. The quality of the furniture we received was really good. We had a problem with one of our couches, and service came out and fixed it. Overall, our experience has been really good.

We like the fabric of the loveseat and recliner that we recently bought from La-Z-Boy. We needed something comfortable that's why we've bought new furniture. I've had La-Z-Boy years ago and I would recommend them.

Let me begin by saying that the representative that came to repair my furniture (more than once) is OUTSTANDING. A chair that I purchased in October was defective in two places. First came fabric, but it wasn't a problem with the fabric or stapling, it is an issue with the padding. The arms of the chair are curved. One side of the pad is curved (which makes sense so there is a tight fit with the fabric, but, the other arm is squared, causing a big ripple and large space. The replacement pad is squared on both side. So far, the fabric has been taken off twice and neither of the defects are repaired.

I love my new loveseat! Deb, my salesperson, was enormously helpful in bringing me right to what I said I was looking for. It was a promotion - 36 months interest-free and La-Z-Boy paid the sales tax! I got to choose the fabric I wanted. Deb told me it'd take 4-8 weeks to be delivered; I got it in 4 weeks! The delivery people were early on delivery day, and quickly and efficiently placed the loveseat in my home. A week or so later, Deb called me to make sure I was satisfied and happy with my purchase. You know what I told her - the entire experience was outstanding!!! Thank you!

The electric recline mechanism on one side of the sofa did not work. The technician came and had the problem solved in record time. I was very pleased with his courtesy and professionalism. Unfortunately I did not get his name. Perhaps your records will indicate that and thank him again.

We paid a lot of money for 2 recliners. There is a heavy chemical odor and when I'm on the recliner or in the room for an extended period of time, my eyes burn and I get a headache. The same happens for my boyfriend. We keep calling La-Z-Boy - both Long Island customer service and the original store but they tell us to wait a month. It's been a week and, although the smell has dissipated some, it hasn't gone away, and my headaches and eye burning have continued.

We had La-Z-Boy's recliner and power sofa for two months but we're not very happy with them right now. We can't use the furniture as we hopefully intended to use it. We had the memory foam put in the recliner and when you came down from after being reclined, it would always get hung up on the material. So, we had a technician look at it and right away, he knew what the problem was. He said that they had the same problem before and he ended up fixing it. They also sent in a new bottom piece for it and he had to change that out.

We had two others from La-Z-Boy before then it was time for new furniture and we bought a power recliner from them. The sales representatives and the delivery team were very good. The cost is a little high, though. Then the material has a really strong smell. For a number of weeks, we had to have the window open all the time. It's like the chemical and it's bad.

From sale to delivery and setup everything was great. Sales staff was patient and answered all our questions. Delivery people showed me how to use everything. We have 2 non-La-Z-Boy recliners and this one is much more comfortable. Guests who used the sleep sofa (blow up mattress) have told us it is the most comfortable they ever slept on.

We loved the help we got picking out our couch & 2 recliner gliders for our living room at our new house & we was able to see how it would look before we even bought it on a computer by putting in our room's dimensions & features like window size with a fireplace! We also had great delivery follow up.

I had La-Z-Boy a long time ago, and recently purchased a lift chair when they were on sale. The quality of this furniture is fantastic. The sales representative that I dealt with in Rancho Cucamonga was a wonderful woman. She was very personable and informative. The delivery crew was great. They brought it in, put it together, and showed us all about the furniture. It was a very good experience.

We purchased this Easy Power Lazy Time sofa to replace a huge overstuffed one that was 16 years old. We like the color, cloth and power recliner mechanisms. We were treated well by the sales associate who didn't try to sell us something other than what we came in for, a modern sofa that was on sale that is very comfortable and good looking.

We purchased 2 electric recliners in August of 2016. Since then we have had a repairman out once to read the chairs and are about ready to have them come out a second time. The padding is not sufficient and both my wife and myself feel that these chairs should be more comfortable. The service is good although it took forever the first time to have the padding delivered. Luckily we have quite a bit left over and it should not have to be ordered for the second try.

Francisco and Alfredo delivered our chairs promptly as scheduled, protected our floors with shoe covers and put the backs on the bases. They placed them where we wanted. Before they left they asked us to sit in them. A clicking sound was in one. Francisco got tools, adjusted that base and did the same to the other to be sure it would not cause us problems. Excellent customer service!

Customer service is TERRIBLE. PLEASE review my account. I cannot get my couch fixed. They now want to charge me for fixing it. That is not fair. I will be glad to change my review to 5 stars if only my couch gets fixed as promised to me many times.

I bought a La-Z-Boy power recliner at Robinson Mall about four-ish years ago, with everything but heat and massage, and opted for custom fabric. I bought the idea that it would last a long time, and hated that blah earth tones that were stock. The "special" fabric was ruined within three months. The footrest was covered in pills, like those tick infested rescue dogs you see on Youtube. The top threads separated from the underlying ones on the arm rests, seat, back cushion and everything frayed along all the edges.

I went to La-Z-Boy and asked for the smallest chair and they showed me one that felt good to my back. So after a couple of days thinking about it, I went ahead and ordered them. Everybody was very nice and helpful to me. My new furniture's fine and it's just what I wanted.

Twenty years ago, I bought a La-Z-Boy couch and seven years ago, I also bought my living room set from there. Then, recently, I got a Power Recliner because I just had a complete knee replacement surgery. I had an old recliner and there's nothing wrong with it but my sister has a La-Z-Boy with remote control and after staying at her place for two weekends, I had to buy myself one. The sales lady was wonderful. I was there with my sisters for almost two hours because I'm tall and I wanted to make sure my head gets in a certain way on the chair and my feet don't hang out over so bad. They've got multiple chairs in different sizes and things. Also, the staff doesn't bother you, they show what you're looking for and you go look at them. They're most helpful and friendly.

I have to say I have never been so disappointed in a product as I am now. Your product is breaking down a year later. I spent 450 dollars your desk chair and already I am experiencing leather cracking and flaking? Is this real leather or just a company **. I really expected more from your company. Guess I will shop elsewhere and refer elsewhere.

We chose La-Z-Boy because of its reputation for quality; however, we became quickly dissatisfied. First, we were told that our furniture would arrive within 4-8 weeks after ordering. This was expected, which was why we purchased our furniture in October, allowing plenty of time for delivery before Christmas. The delivery of our furniture was unapologetically delayed until well into the new year. When the delivery was finally made, the delivery men did not remove their shoes and traipsed mud and gunk all through my house leaving a tremendous mess. It is now March, we have had the furniture for less than 2 months and the springs on our love seat are already starting to creak and groan. I really enjoy the look of our furniture; however, dealing with the company has been an absolute nightmare and I am shocked to find that it is falling apart already.

2 beige leather recliners purchased last year. Salesman greeted me and asked what I was looking for. He lead me to the leather recliners where I picked out one, went home to get my wife and returned to purchase one for each of us. No drama, just did it!! Great experience and will repeat again when we need another pair!!

We purchased our Swivel Recliner from La-Z-Boy. The shopping experience was great. The salesperson helped us find the perfect fit and colors. Best purchase yet! We love our La-Z-Boy!

My husband bought a lift chair from La-Z-Boy as a gift for me and told me it was the most expensive chair he has ever bought. He and my daughter picked out exactly what I would have picked out. They had different colors, but my husband chose the light beige because I have beige furniture in my living room. So, it was like it was made for the room. It's also the electric one where I can adjust the back and the feet. I like the lifting feature and the adjustment of the feet because it’s one of the few chairs where legs come up higher than just level. And I like it because I have trouble with swelling in my ankles and I get some relief with it. I sit on it all the time and we're really pleased with its quality. It’s very good and I love it.

I have been very disappointed with the sectional. The sectional is only a year old, it is my husband and myself, the top portion of the sectional I have already had to have replace. It started ripping at the seam. Recently the manual recliner broke, I went to put the sectional up and the spring went flying. I sent a message to La-Z-Boy from the website. They told me I need to talk to someone else, and the furniture is not returnable. THIS IS DISHEARTENING. LA-Z-BOY ALWAYS STATES THEY STAND BEHIND THEIR FURNITURE. VERY UNHAPPY WITH SERVICE.

I've had La-Z-Boy furniture in my home for 20 years. The mechanism underneath my old La-Z-Boy broke and it couldn't be repaired. We went back to the store and I was approached by the manager who offered to help. I explained what I wanted and my wife showed him a picture of my old recliner because I was very happy with it. He identified it immediately, took me to it, showed me all the options, and I purchased it. My last recliner was quite old and they don't make it anymore, but they have a similar one and it was very close. The cost in relation to the quality was very reasonable. Moreover, the delivery team was excellent. They were on time, very polite, and very helpful.

We were once looking at a couch and noticed that it was on clearance. A La-Z-Boy salesperson then randomly walked up and answered our questions like how we weren't able to change the fabric. There was also another couch that was similar to it across the way. The salesperson explained all the benefits of the different couches and was very helpful. In the end, we made our first La-Z-Boy purchase and those who delivered the couch put down blankets to protect it from damage when they moved everything in. They also explained how they put it together in case we needed to take it apart and move it. They were very nice and helpful. Overall, it was a satisfying experience and the staff of La-Z-Boy have been informative of their products. Also, the furniture is very comfortable and almost like a memory foam.

This was our second purchase over the past many years. This time we bought a chair for each of us. The salesman helped us "build" a chair that would work for each of us from the size and style of the chair through add ons and upholstery. We left the store to continue to look but returned in less than 30 minutes to place the order. Delivery was timely. We have enjoyed the chairs for three months so far and are totally satisfied and comfortable. When these wear out, we will replace again.

I visited the gallery on 14th St. a few times before buying my furniture. Each time, the staff was great to me as I deliberated and went through fabric swatches over and over. Duquan (my apologies if I mess up the spelling of his name) was there most of the times I came and helped a ton. He was the best. My furniture is wonderful and I'm overall really pleased with the experience.

The reclining sofa is too narrow for an adult to lie comfortably and does not allow arms/elbows room. The reclining chair's cushion seat is at an angle that causes discomfort to a small person's lower back. It was chosen because it fit a shorter person; however something feels wrong and causes pain to the spine. Please note that you sent a representative to my home on February 10 but to date I have not received a report or any comment. Please contact me a.s.a.p. as I was advised that the cushion warranty was almost expired. I am deeply disappointed that you are not honoring your lifetime warranty claim and want La-Z-Boy to keep their promise to a faithful customer without charging any fees.

Staff Very Helpful, but not pushy. Was able to walk around and look, then got help choosing right furniture. Then got great price as well, With Great discounts! Even after sale got a discount! Awesome service and good quality product!

Our experience with La-Z-Boy has been very good. The sales rep, as well as the delivery people, were excellent. We're enjoying our new piece of furniture. It was on sale and was a very good deal.

The old sofa we had fell apart and we thought we might as well get something that was better and would hold up longer. We went with La-Z-Boy and the sales reps were friendly and as far as I'm told, the delivery guys were good, too. We like the quality of the furniture so far and have been satisfied with La-Z-Boy.

I moved into a new house so I decided to purchase new furniture from La-Z-Boy. I had a sales rep talk to me one day when I came in. One of their stores happens to be near my office so I set up a time for a designer to come up to our house to measure and we met the designer at the store close to our house and presented some options. And we went forward with the sectional and a couple of other pieces. However, the power station of the sectional was not working. Other than that, it's a good stuff and I would recommend them.

I think our sales man was Josh. A young student part timer. He was polite, with an easy personality, not pushy. Knew his inventory. Was very helpful. We have been La-Z-Boy customers for a long time so it was not a difficult sale for him, but he did a fine job, and I want to acknowledge that. Delivery went fine. Delivery guys very personable and efficient. Great experience!

This order was placed 12/20/16 according to the cart date. Today I learned that it would not be complete until the middle of March. I was told that it would be ready the end of February. Very unreliable. Almost 3 months to get a 4 piece sectional. It feels like my order is not significant enough for La-Z-Boy to bother putting together in a timely fashion.

Overall, our experience when purchasing our new recliner was wonderful. Pete was attentive and very helpful. And, the delivery team was wonderful, too. However, after we had the chair in our home, we had some concerns about whether it was a good fit for us, in terms of our ability to get in and out of the chair (one of us has hip and leg issues). We called Pete and asked if it was possible to return the chair. Because it was a special order, he didn't think it was possible, but he said he would check with his manager and get back to us. That was over a week ago and he has not yet called us to let us know the manager's response. It very well may be that it is not possible to return the chair, but a phone call verifying that outcome would have been good. In that respect, the customer service was not responsive.

The experience overall was excellent, but there were some issues. The sample fabric did not arrive when expected. When I called to find out the status of the fabric sample order and the furniture order, they could not find my order and my credit card had already been charged. When I traveled back to the store, I found they had put my middle name in as my last name and misspelled that. It took another call after that to get the fabric samples delivered.

My experience with La-Z-Boy hadn’t been too good. At first, we had bought cheaper units and the cushions went out real fast. We decided to go to a better brand and everybody's been telling us to buy La-Z-Boy, so that’s what we did. Their sales rep was really helpful in picking out fabrics, but the picture that she showed me did not depict what we actually wound up with. The drink holder was much shorter than the rest of the couch, so the backs are not even. There was a metal handle sticking out on the little cabinet that was on the bottom of the beverage holders which I had to take off because it can cut legs on them when trying to get up or down. We tried taking the beverage holders out, but it makes the unit too short for the room. It’s terrible. We ordered the memory foam on the whole thing and the cushion’s about three quarters an inch lower than the rest of the couch.

I just had shoulder surgery and I knew I was gonna have to sleep on it for three months. So, I picked the higher priced recliner that felt really comfortable when you laid back into it and the sales lady was a good salesperson to make sure that I was getting what I thought I wanted. But when I got this one, it didn't have that same feeling or the comfort. I'm in the middle of trying to get them to look at what I received versus what I got at the store. I'm not really satisfied with the fact that when I got the La-Z-Boy recliner, it's a loveseat. I went the next day and looked and sat at it again and it is not still the same. Also, it wasn't as cushiony and as foamy-feeling when you sat down on it as the one in the store.

I entered the La-Z-Boy showroom and someone greeted me and helped me picked out what I wanted. In fact, they had an example in there. I then purchased some recliners. I have had them for a month now and so far, I like them. The quality and cost were fine.

We bought a 3 piece Manhattan suite in leather from S.C.S. The workmanship is atrocious. One chair is a manual recliner which doesn't work. There are creases where the leather has been folded. The sides of the chair backs are all out of shape. The back of the 2 seater settee has a 3" slope from center to edge on one side. The recliner I use after less than 2 weeks has sagged where my legs have been when sat. We have had this for less than 2 weeks. It looks as though it is at least 5 years old. I am in dispute with S.C.S demanding a full refund. The lack of care and workmanship is absolutely terrible. Do not buy La-Z-Boy.

After a lengthy process, my wife and I found a desk and printer stand/filing cabinet to suit our study. We liked the printer stand so much we purchased a second stand and are using it as an end table/archived filing. There was a minor flaw on the desktop that we discovered upon delivery; however, the sales person and customer service were very helpful and respectful in rectifying the situation. Very pleased with the furniture. We highly recommend this store.

Clayton Lift Chair - the lift chair has worked well and reliably for six years, almost seven. However, the cabled remote switch failed in the up position, making the chair unusable. I've tried to get hold of La-Z-Boy parts with no luck. After being on hold for over 30 minutes a human tells me, "The parts guys go home at 4:30 and they'll call back tomorrow." This is silly. The part should be available online without having to mess around with people that don't seem interested in solving the problem or much less able to solve it.

We bought a complete bedroom set from La-Z-Boy and absolutely love it. Best experience ever, the sales staff were extremely helpful and professional in every aspect of our purchase. Because of our experience at La-Z-Boy Airdrie we also purchased a Curio for our crystal wear. A Truly delightful experience and would recommend this store to all our friends, thank you.

I really like my Ottoman, which is just what I wanted. The material (faux leather?) is not as sturdy as I hoped. Already my dogs scratched the top. But it is a lovely and well-made item; I will just have to put a throw blanket or something over the top.

After waiting a long time to purchase my La-Z-Boy recliner and carefully choosing a fabric in the store to custom cover it, I waited with anticipation only to receive my recliner and have it not be comfortable! The foam in the back and seat of the chair was so firm but after sitting there for a while I had a headache and was so uncomfortable in it. I contacted the company and they sent out a representative who told me there was nothing they could do. It will just take a while to break it in (May I say their representative who came out to my house was rude to me?).

I had the pleasure of working with Lois to furnish our new cottage. They stored our whole order for 5 months while we were waiting for the possession date. They delivered and set up our house and were nothing but excellent to work with. I will always shop at your store.

I was impressed with the fabric selections available. My salesperson was knowledgeable and helpful. I feel your prices are quite high. I picked up my chair myself and wish I had known that the chair was not assembled. I rented a truck and that would not have been necessary if I had realized that I could slide the bottom of the chair into my car and the seatback could be put in behind it. I had called and asked about that and was told that they were not sure. I also think that, at the prices you are asking for your product, delivery should be included.

We paid over $1,200 each for two La-Z-Boy recliners. In less than 2 years the leather is delaminating on both chairs. The store manager says to prevent this we should have vacuumed the chairs every 30 days. Maybe so. No one told us. None of our other leather furniture requires this treatment. They will not honor the 5 year guarantee on the leather even though the chairs are 2 years old. We paid top dollar because we thought we got good quality. Take my advice. Do not buy La-Z-Boy. There is no quality and there is no honor in this company.

I purchased a reclining loveseat for my sister who is an endometrial cancer survivor (eight years now) after her husband passed away. As a result of her treatment she doesn't have much stamina and is a bit unsteady on her feet so she spends much of her time in her small condo. She was thrilled to have a comfortable place to sit while watching TV. She frequently falls asleep in the chair so it isn't being moved up and down frequently.

I bought a couch that was leather and it peeled crazy. I couldn’t stand it anymore because it's making a big mess all over my house. So, I went in around Thanksgiving and spoke to the La-Z-Boy rep. He took my information and then got me in touch with their designer. She came over to my house to do all the design and everything was good. I scheduled delivery and their delivery team were good. So far, everything's good. However, I don’t like when they start to sag a lot. I hope this thing lasts for a while. Overall, it has been a good experience and they're very helpful.

Everybody was very nice and helpful. I like the furniture and the rug that we worked to pick out together. I'd recommend La-Z-Boy.

We've been buying those La-Z-Boy chairs in the past and recently we bought a love seat, some recliners, and some end tables. In fact, we ordered another end table with the glass top on it. It was all around a really good and wonderful experience. Initially, we went into the store and started with the sales rep. He was very helpful and knew what he was doing. He knew their product and how to make people happy. We were undecided about some things and the sale rep referred us to their designer. He said they supplied that and that she'll come out and look at the source which we said would be great. Then that lady came out with us and gave us some good ideas. She seemed to like where we were going and we liked what she had to say.

We've had recliners from La-Z-Boy before for 35 years. Then I bought a couch from them again recently. I got it on a sale so I was happy about that. I like the couch that I chose and it’s sturdy. Also, the saleslady was very, very nice and informative. The delivery guys were, as well, on time and very polite and they did a good job. The only thing I didn't appreciate was the $99 that was charged for the delivery because I've never had to pay a delivery fee before for furniture. They did tell me about this service fee and I told the saleslady that I had never paid a delivery charge before. She said that they had an outside delivery service. I ended up paying it. Other than that, I was very happy with La-Z-Boy and I'd purchase from them again.

My husband and I happened to agree on the style that was at La-Z-Boy, so we purchased from them. The saleswoman was wonderful. Overall, our experience was good.

Bought recliner in good faith on Monday. Delivery available Thursday. OK I waited. Time came no recliner. Called. Was a computer problem. Now have to wait another week. For this inconvenience, I should have free delivery. ONLY delivery not available for 5 days later. This is not fair. Paid a high price and this what a person has to endure. No one should have this much trouble with this business. You would think they would give a little to keep a customer happy so they would return, but NO. Delivery are scheduled in certain areas on certain days ONLY. WHAT IS THEIR PROBLEM? I will NOT buy any furniture from La-Z-boy again for their POOR service. Buy your furniture elsewhere.

My experience at La-Z-Boy was informative as well as enjoyable. The Sales people were wonderful and I am so satisfied with my purchase. I bought one couch and 2 lamps. They were delivered on time.

I am very pleased with my experience with the La-Z-Boy furniture gallery. From the courtesy and professionalism of the sales lady to the delivery men. I will shop with you again in the future. I wish everyone was like your good people.

My experience at La-Z-Boy was very positive. My sales clerk Sheila ** was a lovely, personable and knowledgeable lady. She provided lots of helpful information and was never pushy. My new sofa was delivered about 3-4 weeks earlier than the estimated delivery date which was wonderful. I live in a basement suite and my doors are all narrower and/or shorter than standard size and the two young delivery men went through hell trying to wrestle it in without damaging it (which they eventually did). Kudos to them for never losing their composure and never giving up. At the time it never occurred to me to get their names and I feel badly about that because their skill and attitude were commendable. All in all a very enjoyable experience!

We were very impressed by our salesman's knowledge of his products. He was extremely helpful with choosing what piece would work best for our situation. Everyone we met in the store in Boardman were very helpful and accommodating. We would definitely recommend this store to others.

Showroom was very helpful and patient. We had a few minor issues with our sectional and Jill ** from Comfort Care was fantastic. She not only helped resolve the issue but was also a pleasure to work with. This experience has reminded me why La-Z-Boy has such a great reputation.

I love the looks and comfort of my new recliner. The sales lady (Amy **) was perfect and very helpful. But, I "HATE" the annoying squeak that developed less than two weeks of owning it. My old recliner was almost 15 years old and made no out of the ordinary noises. But because of the good service provided by Amy at the Barboursville, WV store I will most likely purchase from La-Z-Boy again when I replace the other chair in my living room. But I am disappointed with the squeak that appeared so early with this recliner.

Had La-Z-Boy chairs in long past, where great places to nap. :-) Decided to get reclining sofa, got a 3-section "James" and LOVE IT! It's my preferred place--even was better than my own bed while going through a week-long medical recovery. Samantha at the store was simply stellar in how she approached us, understanding what we really wanted and not just what we said, and then crafting the whole package (add-ons) to be perfect for us. We can hardly wait. It seems to "need" a new piece so we can work with her again! And the recliner--NASA ought to use them on spacecraft for comfy launches!

Check-out is antiquated. The sales staff was excellent but I feel that all of the ordering and paperwork should all be automated. Sales people should be able to write up orders via a tablet or iPad and stock numbers and color codes should automatically fill in on the order. Also checkout took us 45 minutes due to all the manual entries being done. I felt I was back in the 1950's. La-Z-Boy lost a lot of customers due to the waiting for sales staff that were doing manual data entry.

We worked with two La-Z-Boy stores, and everyone at both stores were wonderful. They didn’t put too much pressure on us, and they were knowledgeable. The delivery team was also wonderful. They brought everything in and placed it exactly where we wanted it and were in and out very quickly without making a mess. We were pleasantly surprised by the quality of our La-Z-Boy furniture and it's definitely very comfortable.

So far, the furniture we got from La-Z-Boy is very nice. The sales representative was fine. We had a little trouble later on as to what was getting delivered because they shut up the store for remodeling, but the stuff was delivered and the guys took care of everything. We didn’t realize though how they were gonna handle the old stuff, but otherwise everything’s fine. Also, the delivery team was careful with everything.

The purchase of a new La-Z-Boy recliner was excellent. The delivery time was arranged in advance with a window stated. Driver arrived on time and set up the chair. After 2 weeks a loud squeak developed and it was repaired in our home. The technician also looked at our older recliner, did some adjustments, and indicated that it needed shop work which was under warranty. To date we have not had the repair completed as my husband injured his back and his La-Z-Boy also allows him to sleep. He is not comfortable in bed. Overall, great service in purchase and repair.

Couch purchased November, 2016. Couch ordered during veterans sale at the store on Tacoma mall boulevard in Tacoma, Wa. It was delivered in January, 2017. The couch is well made and finished beautifully.

We had visited EVERY furniture store in the area in search of a recliner that fit my elderly dad's needs, as well as our budget and quality and fit requirements. Came here on a snowy evening and Diane assisted us with every variable we queried. We unknowingly kept her past closing time and she didn't bat an eye. We returned another day to make the purchase and while approaching the desk a large LOUD bolt of static electricity shot out of my wife's fingertip and onto mine. Ended up buying TWO recliners, one for us plus the original one for dad. Looking at a third purchase.

We were looking for a recliner, and La-Z-Boy had the greatest selection. We dealt with Rachel ** from the Hunt Club store, and truly enjoyable. She was helpful, knowledgeable, and professional. She knew when to back away to let us discuss, and when step in. She displayed true customer service.

We ordered a manual reclining leather sofa and loveseat in java color. The products were delivered on 2/22/2017 and they are very comfortable, look great and you could easily sleep in either sofa or loveseat. We like them.

We've bought some things from La-Z-Boy in the past and recently we purchased some recliners from them. We’ve been very happy with the people that we’ve dealt with. The delivery went okay and it was quick. Overall, the furniture is really nice and we love it.

The sales reps at La-Z-Boy were very helpful and very good. They showed us everything in what we were looking for. It was an outstanding experience. Although, the items were not delivered yet because there's something about that fabric that wasn't going to be in until the beginning of April. Also, I don't get a discount for paying cash.

We already had to have service done on the furniture that we purchased last January 15. The sewing on it is unacceptable. The whole back on the seat where my husband sits is all cockeyed already. It's in worse shape than the furniture we had for seven years. And the lady that I talked to about getting this fixed said that the back of the chairs don’t always line up and it’s acceptable that way. I’m very unhappy with that.

She had a nice approach. No pressure just let me look. Beautiful recliner just wish I had taken more time to sit in a few other chairs. This one is very nice but I think it is a bit too large for me. Thanks La-Z-Boy.

We've had a chair from La-Z-Boy for 20 years and it has been fantastic. We've recently bought a power sofa and loveseat and we are hoping that these last for 20 years as well. The salesman was great and nice. We knew we wanted leather, so he showed and explained to us all the different styles and thicknesses of leather. However, we haven't gotten our stuff yet so we need to make arrangements for them to deliver it. But first, we have to get rid of the stuff we have. Overall, it was a fantastic experience for us.

LOVE our recliners! We've owned La-Z-Boy recliners for close to 20 years and would never buy anything else! We will definitely be buying new couches/loveseats in the near future. Our saleslady was awesome, just the perfect blend of providing the information we wanted and then let us roam around, not pushy, let us decide what we needed, but provided good suggestions and information! I think her name is Lois? At the South location in Calgary.

Sales Associate--Aydan ** was great. Very helpful. Delivery was slightly late but okay. Delivery men knew what they were doing. They check everything to make sure the reclining mechanisms were working.

We knew we wanted a La-Z-Boy chair for my husband but didn't realize how many options we had to choose from. The salesperson walked us through what was available that could make the chair more suited to him. We would definitely shop at La-Z-Boy in the future. Also, it's reassuring to know that the quality of the furniture is excellent and that the chair will last a long time.

I always buy La-Z-Boy. In fact, I bought eight La-Z-Boy chairs now, and I just bought a lift chair for my 83-year-old mom. I love the lift part, however, I wish I would have taken her to the showroom with us because out of the eight lift chairs there, I got the small one and it's so deep. She keeps sliding down in it. They need to design a lift chair for a woman. Not everybody is 600 lbs, and all the lift chairs are very wide. The La-Z-Boy salespeople were all very friendly. I was surprised, though, there were older salesladies when I went in and bought two chairs last Christmas. This time, they were all young ladies.

We live in Chicago for 12 years now and my husband's poor chair, which we bought from California, was literally falling apart. In fact, it's also a La-Z-Boy that we had for years. So, it was a last minute decision to purchase on our part. Their sales gal and the manager were both very nice, and it was delivered just fine. However, my husband said that he tipped them and they never even said "thank you" which was odd. Nevertheless, the quality is fine. It's not as big and lush and comfy as the other one but it was also relatively inexpensive and on sale since we're retired and on a fixed income. Overall, it has been a very nice experience.

We’ve had La-Z-Boy for more than 20 years when we were in Chicago. But we moved into a townhome, so we had been looking to have something that would help in the redecoration of the furniture in that area. We thought of La-Z-Boy and went to see what they had. Their sales representative was interested in what we were looking for and helped us identify alternatives to what we were trying to do. The delivery team was very efficient. They came in, moved the pieces that we were taking out, and they installed a new unit. Thus far, we feel very happy with it. Cost versus quality was fine. It’s wonderful, very comfortable and it does exactly what we expected.

Our experience with La-Z-Boy has been wonderful. I really appreciate everything they’ve done. However, they delivered the wrong item and it wasn’t the right color. It was an end table that didn’t match the other end table but it was no big deal. It got corrected right away. Their reps were very friendly and very helpful. We had just moved from Fairbanks, Alaska and we’re in renovations so we didn’t have any furniture. Their designer traveled out here which is over an hour drive and helped me a lot. We still have a long way to go in the house, but at least we have nice comfortable furniture to sit in now.

Recently purchased two leather recliners and a table to place between the chairs from La-Z-Boy's Fleming Island FL location. This combination serves as our TV watching station in our family room. We are quite happy with the purchase. The in-store experience and interaction with the young lady who assisted us was very professional and informative. The delivery and installation were very well handled. We are pleased with the products and expect to get years of use from these products.

From the moment we walked through the doors and viewed the huge showroom, we knew we would find our chairs! At our request, we browsed and tried out on our own and when we felt ready, a salesman listened carefully and provide very knowledgeable feedback. Sensing we were not quite settled, he showed us some possibilities we had overlooked and by the time we were discussing which fabric for which chair, we were very happy. Check-out was pleasant and straightforward, with the salesman accompanying us throughout. The chairs were delivered on time by a most caring team only too eager to make things absolutely right for us. Thank you La-Z-Boy. Hopefully, we will be back!!

On 1/8/17 I purchased 2 LZ recliners and 2 end tables. I asked that they hold the tables and ship with the recliners. I was told delivery would be 3 to 4 weeks. Well here we are 7 weeks later and still no delivery. Am now told maybe 3/3/17 for shipping. Not happy. Salesman needs to learn to respond to emails and phone calls.

We used the in-home design team. Kevin and Brie nailed it right from the beginning. Choices of accessories brought the whole look together. We've had a few glitches of product availability which have been beyond their control. We are still waiting on the area rug which will tie the look together.

Spent extra on an extended warranty. 3 weeks into having my new recliner, had trouble with the electric motor. Called for service and had it repaired. Now, 1.3 yrs later, heating unit keeps coming on by itself.. cannot stop it. Called on my warranty, to find out it now costs me $109 for the guy to come look at it. So in fact my warranty covers nothing unless I pay again?? What happened to customer service on a quality product??? Guess I would have been better off buying a cheap recliner with no warranty and just replace it. REALLY disappointed - never again.

Love my furniture and the service. I'm VERY happy with my couch and remote control recliner. I'm trying to recover from a broken back and multiple procedures related to it. I could not find a comfortable way to sit. My new lounger with massage and heat and almost flat recline has been an amazing help with my pain. I appreciated designer, Brooke, and her work with me. Great shopping experience. Thank you!

Great chairs and service. Local Lzb store is clean, well-decorated and lots of variety. Our salesperson pleasant and helpful. The chairs were delivered quickly. Delivery men were prompt and courteous. We are extremely pleased with all facets of the purchase. The chairs are comfortable and high quality.

We initially set up an order after much thought and changed our minds after returning home. Back we went and our salesperson helped us make our final decision. He was so patient and helpful. We truly appreciate his help. Am anxiously awaiting delivery.

After the rug was delivered, we noticed a flaw in the carpet; there are threads protruding from the surface. I had to take a picture of it to the store; store rep contacted manufacturer. After a couple of days, store rep called to tell me I should just trim the threads; manufacturer would do nothing about it. We just spent over 2,500 in your store, in addition to have made multiple purchases from you over the past 15 years; I shouldn't have to 'repair' a newly purchased item. Will shop elsewhere going forward.

We were looking for recliners for our home and wanted them not to recline too far back. We found them at La-Z-Boy and were able to have them made with the fabric we wanted and also the legs. The chairs came out beautiful. The sale associate was extremely helpful and made the experience a pleasure.

Purchased a really nice leather recliner at the Columbus, Georgia store and the service was great! The delivery personnel was excellent and I love the quality and comfort of my recliner! Thanks La-Z-Boy!

I bought two La-Z-Boy recliners. I bought one and then went back a week or two later and bought another one just like it. I'm a very peculiar person and as far as the appearance, I spot things that are probably shouldn't be spotted. On the second chair, I can walk by and see the staples exposed, where on the first chair I don't see any staples. Furthermore, the sales rep is very unfriendly and I'll never buy from him again. He acted like my money wasn't any good. He basically looked down at me like I was a hippy or something. My beard's white and got a little length to it but I'm 60 years old. I'll drive 100 miles to buy from someone else before I'll ever speak to him again.

La-Z-Boy was fine. We had two previous chairs and we donated them to the Vietnam Veterans and the two new ones are wonderful. Our experience in the store and the manager we dealt with were very nice. We love the chairs. We had them delivered and the two nice gentlemen that came with the chairs put them down exactly where we wanted them. They were very good.

We purchased two La-z-boy recliners which we are happy with but think it was totally ridiculous to have had to pay a delivery charge for each recliner when they were coming to the same address. Totally uncalled for.

My husband and I have been in the market for a new genuine leather couch and decorative recliner for some time. We have seen and felt our fair share of low quality until now. We purchased a beautiful recliner couch and decorative recliner fabric chair for our Union City La-Z-Boy and have been very pleased. From the sales staff to the delivery everything was painless and flawless. Great job!

We purchased a power leather recliner for approximately $2000 about 24 months ago. The color is coming off. I contacted La-Z-Boy and they told me it was because we had dust in our house, or lotion on our bodies. I was told it was not a manufacturer defect. If I wanted to check with the leather company that they provided me a name for to have it re-dyed I could on my own. I will never do business with them again.

So far, the quality of the sleeper sofa that I got from La-Z-Boy is really good. We haven't used the sleeper aspect of it yet but there's been a few times where I just lounged out and took a little nap on there. It's comfortable and we're also enjoying the chairs and couch and even the rugs. They're all beautiful. Also, their sales reps were courteous all the time and the delivery team did a nice job.

I was very pleased with my experience at La-Z-Boy today while shopping for a new couch. Kevin was very helpful while searching for my specific style and was able to help guide me through the customization process to allow me to feel extremely satisfied with my purchase.

My shopping experience at La-Z-Boy was great and the delivery went fine.

I've had La-Z-Boy before and I came back hoping that the quality and the brand is still where it used to be. But recently we had to have a service call because the sofa wasn't quite right when it was delivered. Bolts were loose on the back rails and the guys who delivered it didn't tighten them up properly. It's a three-piece and the one side was looser than the other side so it wasn't right. I could have fixed it but since it was new, it's not my job. So we called out the service guy and again, he came in. I went and checked it up last night when I got home and it seems to be okay. Also, it takes six weeks to get the first appointment. But the service guy did show up and he was well within the window and the delivery guys have been good in terms of calling, contacting and hitting their windows.

First time shopping at La-Z-Boy Kitchener Ontario. We bought a queen size sofa bed, 2 High Leg recliners and set of 3 cocktail tables. They are just beautiful! Very happy with our purchase. The sales help was excellent. It was a custom made order. The delivery service was great! We are moving to Kitchener in May. Will shop for dining room suite & buffet. Also 3 bar stools for island. Looking forward to shopping at La-Z-Boy.

I visited the La-Z-Boy showroom in early January 2017. After looking around, I found the right set for me. The salesperson was extremely helpful but not pushy or hovering. I ordered it that very day. I was told to expect 2-3 months for delivery so I was very pleasantly surprised when it arrived in mid February. They delivered and set them up. They went through all the operations and the warranty information. It fits in the room and operates without work. I could not be happier.

Purchase sofa and chair 3 years ago. Less than 1 year later it was starting to show wear. The ultra shield warranty expired at 1 year so we figured they wouldn't help and we were stuck with it. We loved the furniture, but now after 3 years it looks like it belongs at the curb. Chair is a different fabric and is okay. I called to complain and was put in touch with a tech who told me how much they would charge for reupholstering. The whole sofa needs it so it's ridiculously expensive. Sent a message telling the tech that this fabric has to defective, I can't believe any reputable company would sell something that looks like this. Heard nothing back. Very disappointed in the furniture and will not recommend or purchase from La-Z-Boy again.

Second Large Purchase (rocker recliner, Chesterfield) - Very professional service from salesperson, financial/desk service, delivery personnel, including follow-up issues, taken care of in a timely manner.

The La-Z-Boy representative was wonderful. She showed us everything and was very helpful. We were very pleased when we saw the quality of the products. We scheduled a home delivery for our purchases and we are still waiting for information on it. They said it'd be five to seven weeks. We bought sofas, recliners and a rug and the pad for it.

I recently purchased a sofa, love seat, rug and accessories from La-Z-Boy. The reps were very nice and helpful people. The delivery guys were nice, too. It was a good experience overall.

As soon as my wife and I walked in we were recognized and showed the models (sofa recliner and recliner) we were interested in, they discussed the different type of leather. The service was excellent. They made us feel at ease and made the experience comfortable.

From initial visit to the store, to selection of the sofa, to delivery, everything was outstanding! Not the cheapest price, but definitely high quality and protection! We love the sofa and are extremely happy with our selection! We will consider this La-Z-Boy again in the future when we are in the market for furniture. All associates that we dealt with were very good!

After a recommendation from a colleague, I decided to check out La-Z-Boy for some new chairs. The second I walked in the door, Donna ** simply introduced herself, gave me her card, advised she would not follow me around the store but if and when I needed help or needed answers to any questions, she would be available. Although I had absolutely no intention of purchasing anything that Sunday, I walked out the very excited and proud owner of 2 new chairs... on sale and in the exact colour I wanted. I picked them up Friday, and have barely left them all weekend. If or when I am in the market for more furniture or if my friends express an interest in purchasing furniture, I will definitely recommend/be back! Thank you for a fantastic experience!

I have had my sectional for less than 2 years and my seat that I sit on, the only one that gets sat on has already lost its support. The seat has sunk in, the lumbar area is so flat now it does no good. I bought this sectional because in the store it felt great and I thought it would help with my bad back. I was also told it would last a very long time. I'm sorry less than 2 years is not a long time. I went to the customer service and they said there was nothing they could do since it was out of its 1 year warranty period. I could buy a new one or have the original re-stuffed for more $. Neither option is good enough.

I'm happy with the overall sectional and it fits perfectly with the help of the measuring expert that came to the house. However when delivered the back cushions were floppy and did not have enough fill in them to be more structured as the floor sample. I called customer service before the delivery men left, because I did not want the furniture as is, and they said in a few days a tech will be out to blow in fill. A contractor came out and only took pics (and turned over every piece to obtain serial #s and now the sectional is out of line) and I am waiting to see if La-Z-Boy will indeed fix the cushions.

Very unhappy with your so-called customer service. There were a few issues with our $2,000.00 Tribeca sofa we purchased & they are still not resolved. The number to reach "support" never seems to be answered. Have been left on hold to mummify on several occasions. Took 3 weeks to get a rep out here & now another 3 weeks before someone comes back to fix the problems. I am very dissatisfied with my entire experience & wish you would really take a good look at your customer service department & revise a better way to service your customers, before you have none left.

Great selection and knowledgeable sales staff who take the time to help you make the perfect choice to fit your needs. Quality products that are comfortable and long lasting. Over the years we have owned over 12 different recliners and or sofas that others continue to enjoy. They are simply the best.

We ordered two matching green leather recliners in early Nov. 16. They came in earlier than anticipated and I was really excited until I saw them. They are both defective so I refused them. That was 12/31/16. A few weeks ago I was contacted on told they had been repaired. Today they were delivered and they are both still defective. The "workmanship" is not good and the hem around the back legs does not even line up. I refused them again. I am very NOT happy. I paid partially in cash up front and financed part. The financed portion was not supposed to be due until I had the chairs, but the "clock" started in Dec. so I have now made 2 payments for chairs I do not have. I fear that this is not going to be fixed and it will be a big fight to get my money back.

We ordered furniture on November 26. I was told it would be here in 6-8 weeks. I was called in January to set up delivery for 1/14/17. I was called on 1/13/17 and told my furniture was damaged in shipping and they would reorder it and it would be another 6-8 weeks. It's been almost 3 months and I still have no furniture. I was planning on ordering another couch when this one was delivered but I have since reconsidered. When I asked about a discount on another piece for the inconvenience of waiting this long I was told I could get the same discount as on the original order. I don't feel that is a big enough discount for this much inconvenience.

We have owned La-Z-Boy furniture for 30 years. I just can't shop elsewhere. La-Z-Boy makes a superior piece of furniture and stands behind their product. I don't know if their delivery and warehouse service has changed but this is the first time that we have had the furniture mechanisms explained to us. Appreciated that. Who knew that the chair backs locked on! And growing up with La-Z-Boy furniture, when our son got his home, he too purchased a La-Z-Boy sofa and recliner. You just can't beat the quality and the service.

We purchased two chairs this time. Really happy with them. Wish they provided free delivery, especially considering all the La-Z-Boy purchases we have made over the years. Other than that, the experience was great.

We are very happy with our purchase of a La-Z-Boy motorized reclining sofa. The young lady at the gallery was very helpful and very courteous. She made our shopping experience a pleasant one.

We purchased two recliners from La-Z-Boy. It was a good purchase and we love them. The sales rep was also very helpful. I felt something was wrong with it when I went to pick it up and they fixed it right there on the spot. So, we are very pleased.

I purchased a dual reclining couch on May 14th 2014 and couldn't be more displeased. Three days after having it in my home the support backing on the left side footrest broke allowing the padded footrest to fold if you place your feet on it in a raised position. Eight days later the plastic footrest release lever broke also. It continues to allow me to release the footrest so it will raise but still isn't functioning properly. Now the back will not recline due to a broken plastic device that the back frame rides in.

We've had La-Z-Boy in our home for about 2 years now. Recently, my wife got our third La-Z-Boy purchase which were a sectional chair and an ottoman as our couches were already almost 20 years old. She had all positive remarks for how the reps helped her, especially because she picked out a different fabric. Everything went well. Their delivery team was also good. They were quick and efficient. They cleaned all their stuff up and put the furniture all together. They were very customer service oriented. We’d recommend La-Z-Boy.

I met Diana in the store (Perimeter Place in Atlanta) and she helped me look around. When I was unsure about what fabric and rug to select, she suggested that I meet with Beth **, the in-home designer. Beth came to my home, took measurements and pictures and we set up a time to meet back in the store. She had three alternatives for me and we worked through my selections and I placed the order. Both she and Diana were wonderful. Everything arrived perfectly just as ordered. The delivery men were awesome and on time. I have a small problem with one of the recliners with a piece of metal almost sticking through the fabric on the back of the chair. I've contacted Adam in Service and we've set up an appointment to have it looked at next week. Overall, my experience was excellent. I am now working with Beth on another order for my den/office.

This was my first experience with purchasing furniture at La-Z-Boy furniture. I dealt with Jerry and Maddie at the Robinson Twp, PA store. We had a small problem after delivery of furniture. Without any hesitation, they resolved my problem immediately! Will definitely buy from them when the need arises in the future. I also would highly recommend to anyone looking to buy furniture.

We visited a La-Z-Boy Furniture Gallery in early January to look for a couple of recliner chairs. My wife and I ordered two Rileys, each with differing fabric designs and cording. On the way home, we realized we hadn't exercised all our options and called them back put a hold on our order until we could get back to the store (we live an hour away). On our next visit, the store's designer assisted our salesperson to find us the perfect combination of what we wanted. The order went in and in about 5 weeks, we received a call that the chairs were in and were scheduled for delivery. We love our new chairs and have received many compliments on them in our family room. I'm guessing that one or two of our neighbors will be taking a look at La-Z-Boy!

When you purchase recliners it takes more than a few days to determine if it is the "right fit". Return/exchange policy should be more than just a few days. We purchased 2 recliners. I got a great deal on the leather but it is uncomfortable w/ the back of the seat causing a lot of pressure on my spine.

Yes, I am responsible for what I write, but isn't the sales lady responsible for what is promised? "Call back in two weeks to see what day that week it will be delivered." I did and was told that it would not be delivered for another 4-6 weeks. This is the bone that I have to pick with you. Delivery guys were great. Couldn't ask for any better.

My husband and I had a great time in the Sheridan Drive store while shopping for our living room furniture. Pat **, the salesperson that assisted us, is very knowledgeable, and fun to work with. She understood our needs, and showed us items efficiently. We did need to report what we thought was a flaw in one of the chairs we bought. The repair team was prompt, knowledgeable, and quickly repaired the chair. Thank you!

I had a wonderful shopping experience. I cannot compliment Matt enough. Throughout my city-wide shopping experience he was the most helpful and patient salesman. He is the only reason I gave any stars. My sofa was delivered yesterday very timely. Unfortunately it was not the sofa that I ordered. I was told that I now have to wait another 4-6 weeks for the correct sofa and the current one will be picked up this coming week leaving me without a sofa until the new one arrives. (I gave away the old one the day the new one was to be delivered).

Overall, I can't say this has been a great experience. The salesperson at the store was ok, she was knowledgeable about the products we ordered but there were issues. I ordered 2 lounger chairs with legs that were supposed to match the sofa and half chair, this was overlooked and now we must wait for new legs to be reordered. The half chair delivered had one leg that was not screwed in tightly, and had a chip in requiring a service call to have the leg replaced. It is also slightly wobbly and we have had to retighten the leg a few times. Not sure how it constantly becomes wobbly... it has very low use as there are no kids, pets, in house... just me and my wife.

LA-Z-BOY was great. They delivered and installed when they said they would. We found a small rip in one item and sent a repairman out when scheduled. They were very pleasant to deal with and all staff were very helpful. We would highly recommend them. We bought at the Airdrie location.

We got a La-Z-Boy recliner and it's awesome. We like everything about it, especially the fabric and the size, it just fits perfectly. The delivery team was great about calling ahead of time, letting us know that they are on their way and it worked out really well.

I discontinued my order for a recliner with La-Z-Boy because my husband passed away. Then, I went back and applied it to a different purchase and they were very gracious and helpful in accommodating my needs. Sue, their sales representative, was very generous in making an exception for me to get the order canceled. She was also helpful in choosing the other pieces that were more appropriate now that the circumstances have changed.

The people from La-Z-Boy were very nice and they worked with us. The guys who delivered the furniture took my old furniture out and put it outside for me. However, there's something about the recliners and I need somebody to look at it. I got a couch in my living room that I've had for 20 years, and the cushions of the new recliners don't look like those cushions. I just got them last January and the cushions are tearing out. Also, one leg on the couch was twisted and I never noticed it because I don't look at the legs on the couch, so they're coming out to do that. If I'm not happy then I'm gonna get back to the store in Maryland and have the manager come up and look at it. Other than that, the furniture felt comfortable and I'm very pleased with it.

The recliner chair I sat in at the showroom had a memory foam seat. I ordered the same style chair but when it was delivered I noticed the seat was not nearly as firm as the one in the showroom. They ordered a new seat which will take 4-5 weeks to come in. I was not informed that a new seat had been ordered until I called the warehouse. So far not a good experience.

President's Day Preview Sale; I purchased & ordered a Cosmopolitan Stationary Chair with iClean "Whisper Pattern" Material at 30% off. Michelle assisted me, very helpful, patient & knowledgeable of their products. Last month I purchased the recline-a-way powered recliner & received email of this sale & decided to purchase an accent chair that I fell in love with at the time of previous purchase last month. I was going to wait on the chair but with their interest-free financing, I decided to buy it now. Because I was so pleased with my first La-Z-Boy recliner that I purchased 45 years ago, is the sole reason I purchased the powered recliner.

It was a pleasant experience shopping at the La-Z-Boy store. Sales rep, Nancy was very helpful and patient even when I came in the next day to change the chair on the order. By the positive experience I will shop again at La-Z-Boy.

From start to finish working with Amye ** and all the other La-Z-Boy associates has been amazing. We purchased 3 rooms of furniture. At first there were some issues with our purchase however La-Z-Boy was so professional in helping address our concerns and made everything right. We couldn't be more excited with everything and would recommend La-Z-Boy to anyone interested in a great selection of home furniture. If you are in the Riverside area of California then go see Amye. You won't be disappointed. Amazing yes simply Amazing. My photos aren't the best.

My husband and I decided to get separate recliners that fit each of us individually. He's 6' 2" and I'm 5' 3". We previously had one recliner that fit his stature and it was too large for me. The staff assisted us and their recommendations were perfect. He has his chair, and I have mine! We took advantage of a 30% off sale and saved a lot of money. Delivery was quick, easy, and professional. The staff and design help was wonderful.

The sale associates, the interior decorator and the delivery people were very professional and courteous. The interior decorator Bri came the day that the delivery was done to make sure that everything we talked about would be hung up and in its proper place. The delivery guys went beyond their duties by moving my old furniture to the basement & moving my furniture from basement out. My experience with La-Z-Boy was very positive. Furniture is high quality and is a bit on the high price but hopefully it will last for a long time.

Every aspect of the purchase of the sectional couch was pleasant. The salesperson was knowledgeable and showed us how to get exactly what we wanted. From purchase to delivery went perfectly. I would recommend La-Z-Boy to anyone interested in the products they handle.

I had a great experience at La-Z-Boy and found the perfect couch. Mark ** was amazingly helpful, going so far as to take apart a 5 piece sectional and put 2 of the pieces back together so that it was the size and style that I was looking for. He helped me pick out the perfect fabrics for the couch and pillows to suit my style. He was so knowledgeable about his product, and was able to answer all of my questions. I would highly recommend La-Z-Boy to a friend, and would also recommend that they go see Mark.

Multiple times to try to fix: The technician was wonderful & continued to work until there was no squeak. The next day, the one rocker did squeak; however, it is a week later and it has not squeaked again. The times before, they continued to squeak after a few days. We are hopeful this time. High marks to the technician who did replace springs in the one rocker & spent time trying to eliminate the noise. We were not happy that with the cost of the rockers & being La-Z-Boy, we had this issue.

Sales associates were very friendly and helpful, not pushy. We had a great experience in the store. The interior designer gave wonderful suggestions on fabrics and pieces we wouldn't have considered and was able to show our room to us on screen. It was very helpful and we love our new living room.

We’ve been getting La-Z-Boy for years and we recently bought a power sofa and a loveseat from them. We’ve already got the sofa and the loveseat’s being delivered in a couple of days, but the quality of the sofa is not very well. It's got a mechanical problem and we’ve already got a service person coming out in a couple of weeks to look at it. We’ve had good experience in the past with La-Z-Boy's lifetime warranty, but now we find out it’s not a lifetime warranty anymore so I’m not saying that I would ever go back.

I am writing to put in a concern I have with a couple of leather La-Z-Boy recliners that I purchased in 2013. It has been brought to my attention that under the armrest of both recliners have begun to peel and crumble. This is concerning because both of them are identical and have the same defect. I understand that the time of purchase the recliners were under guarantee for one year, but what is concerning is where the problem is. Everywhere else on the recliners is still in excellent condition. We paid a good price for these recliners and have been very satisfied with the comfort they provide. I would like a representative from the La-Z-Boy company to have a look and let me know why this is happening and what can be done about this problem. I am submitting a copy of my bill of sale and photos of the recliners for proof of the damage happening.

The moment I entered the store, I was greeted warmly by the salesperson, Holly and she absolutely allowed me time to look and then gently steered me to sectionals she thought I might like. No high pressure tactics and I loved that! Even though I had no intention of buying that day, I did book a consultation in home. Holly and Joel arrived exactly on time... another plus and spent time explaining everything from choices to colors to fabric and rug warranties. Needless to say... I purchased. The sofa and rug arrived within 4-5 weeks and the only negative I have is here... the chemical smell of the carpet was overwhelming to the point I could not stay in the room. It took about 10-12 days to dissipate. I wish La-Z-Boy would air it out before delivery... that would be very kind. All in all a stellar experience.

Our experience with the Langley BC store was exceptional. Our salesperson Ivan was very professional and covered every detail in helping us decide on our final purchase. We found the price and quality to our satisfaction. The custom order took six weeks from factory to our living room and the delivery was excellent. Very satisfied customers!

La-Z-Boy furniture set up some kind of special new material that was stain resistant and it has a 20-years guarantee on it so we purchased from them. Our experience with the store in Warren was great. The lady there was knowledgeable and helped with everything we needed.