La-Z-Boy Furniture Galleries Reviews

Christian from store 270 was wonderful to work with. We dealt with him long-distance from New Jersey over the phone. He got our order correctly and it was delivered on time in Myrtle Beach. When we got to MB, we realized that our one love seat which was still on order, was too big, so your store manager was gracious enough to let us get a credit, which we used on a recliner chair. We love the furniture and it was delivered and set up with an explanation on how to use the sofa bed. Wonderful employees at that location. Would highly recommend.

We recently purchased a recliner through the Augusta, GA store and while the chair looks great, I do not believe that it will last. The staff at the store were absolutely great and delivery was made on time as promised. The guys who made the delivery were very careful and took care not to mar anything in moving the new chair into position. My "problem" is with what I consider to be the underlying mechanics and the quality of the build. To put it in the simplest terms, it makes the kinds of "noises" when you recline it that you would expect from a chair that is 15 years old. This tells me that in 15 years I may have already had to replace it. Just by way of information, I am not hard on a chair. This new chair replaces one that was almost 20 years old and still looked (and worked) great! However, all this said, the chair looks great and sits even better.

I simply love my new Collins Premier sofa and Riley recliner! They are high quality, great design, comfortable as all get out and reasonably priced. I have always loved La-Z-Boy for its dependability in always making good furniture. Your staff are friendly and knowledgable and honest. That makes shopping here a pleasure. I highly recommend La-Z-Boy to my friends and colleagues!

My wife's in a wheelchair and she was getting a lot of swelling in her ankles because she was sitting vertically. So, we came up with the idea of buying a new furniture. We ended up getting two lift chairs from La-Z-Boy. It's been working and her ankles are much better. The sales rep was helpful, showed us all the different options and went through everything. Their delivery team was very quick and they did everything we asked them. The quality of the furniture is very good. The material is a little bit scratchy, but not bad. Other than that, we like the lift chairs so much. All in all, our experience has been great. My wife and I are very happy and everything that was promised was delivered and both are functioning well at this point.

We've had a La-Z-Boy chair years ago and it’s still in the basement. My wife wanted a new furniture. We went to the store, looked at the furniture, saw what we wanted, and had the salesperson come out and see if the furniture would fit in our room. So, the salesperson came out and laid the furniture out and it looked all right to us. We bought a chair, power recliners, and some accessories. La-Z-Boy’s delivery guys were very nice. They called and said that they were going ahead of time. They arrived when they should’ve and they used care in getting the furniture in the house. We got the La-Z-Boy pieces last Friday, but we have a serviceman coming out to look at one of the reclining chairs because its leather looks loose. The furniture has a warranty on it and the issue is covered. But so far, it’s been good with La-Z-Boy.

This has been a great experience for us. This is the first double reclining sofa we've ever owned. The only concern is who gets the right side and who gets to be on the left. With just two of us in our house, it seems our cat chooses one of the sides so one of us sits in the center. Very comfortable wherever. Glad we bought it!

We loved the decorator who helped us in Wichita. Her design was good but the sofa we purchased is not good, nor is comfortable... The fabric is not holding up... It is piling up and I'm beginning to feel that the frame is not as sturdy either. Love the swivel chairs we purchased but the sofa was very bad purchase... There are only two of us in our home so can't feel the sofa is being overused. Would love to have a gray leather sofa in place of what we have, but can't afford to buy another at this time.

I visited my local La-Z-Boy retailer when shopping for a sofa bed. After entering this store, I went no further. I was surprised at the styling and variety of products available. Who knew I would buy a La-Z-Boy? I realize this sounds like a commercial but it is true. In addition to great modern styling, Leona, the sales representative who helped me, is a great asset to the store. She was knowledgeable and personable. She was certainly patient with me; we took a fair bit of time to determine what would best fit my requirements based on size, design, style, fabric, and price.

Every time I sat down on my recliner, the chair would move backward; after three days I would have to push it back to the original spot. The person you sent out to rectify the situation said it was not a defect but suggested I put rubber pads, etc. under the back legs to prevent the chair from moving, which I did and it worked! The service person was very polite, explained the situation and suggested a remedy. The only suggestion I have is to build a chair which stays in place.

We ordered an entire roomful of furniture, rug, lamps, etc. and received them in about 6 weeks’ time. No problems, no complaints. On April 1, 2017, I called in an order for 2 pictures which were on our presentation from the designer. It is now 10 weeks later and we still don't have them! This past Thursday, my husband called to check on their delivery, only to find out one of the pictures was in the store, but the other picture they received was not one we ordered. Note to self, never ever purchase accessories from La-Z-Boy! So very disappointed!

The chairs are everything we were looking for. The buying experience was very good. We also had wonderful service from the other store in town even though they were not directly benefiting from the sale. Reason for the less than 5 stars? Delivery time is extremely long. When one can order online and receive the product at your door tomorrow... 2 1/2 MONTHS is a very long time.

I recently contacted La-Z-Boy about my new recliner and haven't heard back from anyone until I got this email to share my experience. The recliner is only several months old and it already sounds like something is wrong with the wooden frame. Every time I move, it squeaks, and I'm worried it's going to break or something.

We ordered and received 4 items. We refused delivery on the Talbot Ottoman and 3 weeks later have not received any calls from the store as to whether it will be replaced or a refund. We have called the store manager twice and she said the item was not to her liking, but no resolution. There were two problems with the ottoman: it did not sit level on the floor, the delivery staff adding 4 washers to one leg to level it but not successfully; and the memory foam cushion on top overhung one side by almost 3". It obviously was not inspected, (this was the opinion of the delivery staff, which I agreed with). We understand mistakes happen, but we do not understand why the store manager did not resolve this within 24 hours of delivery... We are now 3+ weeks later. This is inexcusable. We are enjoying the other 3 pieces and would like to have the ottoman to complete the set as soon as possible!

My purchase (La-Z-Boy power recliner and reclining love seat) was from Klopfenstein's. Great salesman (Michael) and outstanding service after the sale. Great follow up with Jason Klopfenstein. I will do future La-Z-Boy business with this store!

It was our first time to purchase from La-Z-Boy and the sales rep did a very nice job. We got a good deal on the sofa that we bought. It was a clearance type item and we got over $900 off on it. The quality was very good and we were happy with our experience.

My mother had a great experience with La-Z-Boy. She had bought furniture for the living room earlier and she liked it. So, for the family room, she went to La-Z-Boy again. We bought something and had to go back and get a swatch of it to match paint with. They didn’t have a swatch of the material but they let us take the sample. We borrowed it late in the evening and took it back the next day. The delivery team brought the items on time. They did whatever assembly was required and didn’t leave any mess in my house. It was wonderful. The furniture’s been great so far. Overall, it was a quick and easy experience and everything has turned out beautifully.

I had a great sales lady (Leona **). She took the time for me to explain what I wanted and she showed me so many different chairs. I sat in all of them and tried them out. She explained everything in great detail and let me ask as many questions that I needed too. I have had many of your chairs before, so I knew what I wanted. Sorry for the long message but I wanted to let you know what a great sales lady I had.

We own several La-Z-Boy pieces already so we wanted a lift chair with wonderful features no one else had, and wanted La Z Boy quality for my disabled husband. It took a month longer to arrive than we expected, but arrived in good condition, with a terrible odor that gave me such an allergic reaction that I couldn't be in the same room with it for the next month. It isn't as tall on the back as the salesman told us it would be, and doesn't function quite like the model in the store, which moved the back differently than the one they sent me. The fabric on the seat is fuzzing up; none of our other La Z Boys ever did this. But the chair is fairly comfortable and looks good. Pricey at over $2500.

I purchased a La-Z-boy recliner on April 1, 2017. It was about our 6th purchase from them. In about 6 weeks we had found that the left arm of the chair had separated from the chair. I don't know how it even happened. I called for service about the middle of May and they could not schedule us until June 13th. On that day they called to tell us that the service guy called out sick and needed to reschedule. The date they gave me was June 28th. I refused that date and said that was unacceptable. The best they could do was June 20th. The Service Dept. is not reliable or efficient. They make customers wait too long for repairs!!

I came in and ordered a sofa bed and the salesperson, Jim, could not be more patient and helpful. The sofa arrived within the time frame I was told and it has been love ever since. It is the most comfortable couch that allows Buster and I to cozy up and watch TV with our eyes closed.

Ordered the Aberdeen couch in Bliss fabric and Nile color. I had to check up on it a couple of times and the last time I called it apparently had been at the store waiting. I was able to arrange for delivery at that time. I love the couch! It's beautiful!!! Comfort is OK. It seemed to have sat for a while because the fabric was a little dusty. All in all, I will probably order from Walker Furniture and/or La-Z-Boy again.

There was a small tear on our sofa when it was delivered. We contacted the La-Z-Boy service department and they set up an appointment. The repairman came out within two days and repaired the tear. It was done fast and efficiently. You can't even notice where the tear was located. Thank you La-Z-Boy. We are very happy with our new sofa!

Shopping experience was fair, I loved looking at the store and they helped me find a match to what I needed. The pricing seemed high until I looked at quality. Then I really knew I wanted the La-Z-Boy recliner mechanism and warranty. The salesperson and later the manager helped me get very good pricing combining a couple different discounts. I am very pleased with how the recliners function in my home. If I had any negative to say, it would be on closing the recliner. There is a loud pop as the mechanism closes and it I would rather have it be silent. La-Z-Boy should work on the engineering of this.

Dual recliners - I am so glad I went to La-Z-Boy for my purchase. Comfortable and convenient. One of the recliners was not installed correctly and cannot be used without a loud noise. My wait time for this item was around 6 weeks.

We bought a new Chesterfield at your Kingston Ont store. It is a beautiful piece of furniture, we are very pleased. The salesperson was very helpful and polite, also your furniture has good quality. Thanks again.

Service was excellent. Salesperson, Rafiou **, was extremely helpful. Extremely pleased with our La-Z-Boy rocker, so much so, that two weeks later, I was at the store ordering another one, and asking specifically for Rafiou.

Having kids, there was a need for new furniture. I kept going past the La-Z-Boy store so we stopped and bought from there. I was impressed with the sale that was going on at the time, but it was the sales lady who actually impressed me the most. She wasn’t pushy and she was very social and professional. I was more than happy with the sale. Then, I just went there and picked up the item. So far, it’s very good. The experience was excellent and I’m happy with the product.

I’ve been using La-Z-Boy products for 40 years and this is my 10th purchase from them. I walked in to the store and the furniture was on sale so it was a good deal. I also liked the color. The delivery team were very helpful. I bought a La-Z-Boy three years ago and within a few months the finish on the handle that was used to go back came off. So when they brought the piece I recently purchased, I said, “Have that switch in the handles,” which they did gladly. So far, the quality of the La-Z-Boy I recently got is fine. I haven’t seen any problems and I don’t expect to see any problems.

Love McKenzie sofa and leather recliner. Will be receiving my McKenzie side chair soon. Great service and products. This is my second living room set. First one was still good after 20 years and was given away.

We have purchased 7 pieces of recliners and couches over the years, and always relied on the quality craftsmanship and service warranties in the past. Now when I call for service on our most recent purchase–a set of furniture that was made in China–they no longer have my record of purchases. Previously I could take my furniture to their repair center in the county. Now they no longer have the repair center. Now they want me to pay a minimum $109 to get a service call.

I love my experience working with Katherine buying our sectional couch. It is so comfy, spacious (lots of teen girls can fit on it) and fits perfectly in our space. I love the grey fabric, it's beautifully neutral... this one will stay with us forever!!

That (La-Z-Boy d-709 c107708) is with swivel base. We had it one day and heard a big crack sound and it did not swivel anymore so I went back to home furniture and told them the problem. The next day a service man came and replaced the square frame underneath the chair. He said it might have been built on a Monday morning or a Friday afternoon when the worker was thinking about other things besides what they were doing. After he repaired it it has been working fairly good except there is a cracking noise in it once in a while. I do not know the reason for that yet. If it falls apart I will most definitely let Home furniture hear about it. I have had problems with La-Z-Boy products before.

We were served by friendly and very knowledgeable sales people who guided us every step of our purchase. We were given space and time to make sure we not rushed to make our selection. After our order arrived we arranged delivery and received it by a great delivery team. It could not have gone any better.

It was a great experience. The store was well maintained and decorated. The salesman was excellent and a pleasure to deal with. I am well pleased with the La-Z-Boy company's product and will definitely recommend it to my friends.

Rocker/recliner purchase - So pleased to have replaced an older La-Z-Boy with a new one! Friendly and knowledgeable staff showed us options in our price range, gave us time to sort out what worked best for our home. Delivery date was arranged, confirmed, service was great. Everything worked, as it should. We will go back again soon, for another La-Z-Boy product.

Actual day of delivery was prompt and efficient. I am however disappointed that La-Z-Boy had me wait 10 days for delivery, after paying with a bank cashier's check (equivalent to cash). We now do business in a computerized world. A 10 day hold on a check that clears the bank in 2 days is archaic.

I recently bought a reclining sofa from Bob at your Phillips Hwy. store. He was fantastic! He was very nice and professional. Everybody was nice, and I had a great customer experience. It was delivered on time as expected, and I love my new sofa, made in America, of course. That's why I choose La-Z-Boy!

We were shopping for a particular style of sofas and we have been looking all the way from Germantown, Wisconsin up through Sheboygan, to Green Bay and through New Holstein and Chilton, Fond du Lac. We had to go out by Fox River Mall in Grand Chute because we had already gone through all of Appleton as well and we weren't seeing what we wanted. We wanted something with a tall back on it that didn't look like a bunch of floppy pillows. And we were all the way at the end of Grand Shoot and we had just about given up. Then as we're driving to the Amish Furniture shop where they were more than willing to make us what we want, my husband says, "What about that place?" I looked and there was a La-Z-Boy outlet store. They were literally the very last furniture store in all of those eight cities that we looked at.

Third sofa I have owned from La-Z-Boy. Have owned several rockers also. Our one sofa is still in amazing shape after 20 years (material great, cushions firm, mechanisms all work perfectly). It is in our children home. We own one right now that is 10 years old and amazing shape. We purchased a top of La-Z-Boy line leather sofa and matching rocker to the tune of $4300. 18 months later it looks shabby, flattened and much older than it should. We are retired and have no pets or children in our home full time. This is unacceptable. We worked very hard to purchase this set of furniture and were hoping it would hold up as all our other purchases have... but it has not. I filled out a customer satisfaction report but never heard from them again... I am sorely disappointed!! I should have gone with Arizona Leather sofa!

My couch was 20 years old so it was time to purchase a new one. The sales rep at La-Z-Boy helped me narrow down what I wanted, picked it out and that’s what I ordered. I called to see if the sofa was in yet because I didn’t get an update. And they said they could schedule the delivery. Then she wanted to take payment information from me but my scheduled time was 12 days later. I didn’t like the fact that I had to finalize my payment so far in advance to get on the delivery schedule. I was upset about that. And I told them I'm not going to schedule it now.

We purchased two reclining leather sofas and a reclining chair from La-Z-Boy in Madison. Our salesman was professional and very helpful and our products were delivered on time. The furniture is beautiful and extremely comfortable. We are very happy with our purchase.

I received good service throughout my purchase process. This dissatisfaction rating is with the sofa. I had read reviews that the 2 pieces came apart easily and frequently so I checked out the display sofa to make sure that didn't happen. It had a metal connector. But the sofa I received had a plastic connector and wouldn't stay together when people sit on it. I called customer service. They ordered a new part and serviceman came out as promised and installed the same plastic connector. These parts do not work. I called customer service again and was told there are no metal connectors to order. My question is then why does the display model have one? False advertising.

Due to error, received two different colors. Accepted one and awaiting arrival of second. Store very good in our request to supply head & arm covers due to the wait for the second chair. Dealt with La-Z-Boy for years and will continue to do so.

We just bought a new house and we're already in the process of decorating so, it was time to update our furniture. We purchased the Franklin sofa, two chairs and a sleeper sofa from La-Z-Boy. I was very pleased with the folks at the North Olmsted store where we bought the furniture. We were there towards the end of the store hours and they stayed open a little bit longer, so we can go ahead and complete our process because we were on a time crunch. Both individuals that we worked with were really good and very helpful. Also, we had a pretty good experience with the furniture movers. I got a notification when they were expected to arrive and they were there when they said they were. I was very pleased with the whole experience as far as going in, the assistance, helping me pick out a furniture with the design and moving.

We needed a better chair for our son’s nursery and my in-laws have La-Z-Boy stuff so that’s where my husband wanted to go. Their sales representative worked with me a lot trying to figure out which design I wanted on the chair. The delivery of our purchase went well and the furniture is holding up. It's expensive but all chairs are expensive. Our whole La-Z-Boy experience has been great.

My mom was wanting to replace the couches she had (a cheap set of couches...not La-Z-Boy). They were good couches and lasted 18 years, but after that long she wanted some new ones. She decided to go with La-Z-Boy couches, assuming that they would be high quality and would last a long time. My mom and my brother went to the local La-Z-Boy center. She found a sofa and loveseat that she really liked the style of. She looked through the fabrics and found a color/look that she really liked.

The service was great. We went up to the store one evening assuming that they would be open. They closed at 6 pm that night. The guys said "Come on in and look around." So we spent more than an hour looking and trying chairs. We finally settled on 2 chairs. As we were doing the paperwork, we got to talking with the 2 guys that stayed over so we could look. We apologize numerous times for keeping them so late. "No problem," they said. Come to find out it was the owner and regional manager. How honored we felt. Thanks.

The stuff in my home was old and needed to be replaced. We've had La-Z-Boy furniture for about 2 years and we like reclining furniture. I went to purchase at La-Z-Boy for the second time and the sales representative was a very nice lady. She let me look around, was not pushy and made suggestions. Also, it has been great with the delivery team and there were no problems at all. The only thing I’m not really satisfied with the furniture is the back of the sofa and the loveseat because I felt that it could have more of a filling inside it. Also, I always feel like I'm paying too much but we decided that if we want it then we pay for it. But other than that, I like the furniture. And it has also been a very smooth experience with La-Z-Boy.

Bought March 26, 17. Noticed stitching came loose on front foot pad on the side by the end of May. Worse quality of sewing I've ever seen. I have numerous La-Z-Boys 70's early 2000's and this is the worst I've ever seen my old ones look like new even today. Don't buy this product anymore. Their quality has really taken a nosedive. I think Wal-Mart would have been a better choice. La-Z-Boy is replacing this one part but looking at it I'd say I give it less than six months I'll be calling again. Real junk!!!

We had apprehension when we walked in because of previous experience with aggressive furniture salesmen, especially when they see a couple come in together. We explained what we were doing, just familiarizing ourselves with options and wanted room to do that. The salespeople were extremely respectful of that as we explored the store. When we did finally seek out some help, our salesman was *extremely* knowledgeable about the products and matching our articulated needs with the products available. It's the best experience we've ever had buying furniture!

A very positive experience! Received prompt and courteous service from sales associate Mercedes **. She was so helpful - assisted me in selecting the style and fabric with which to upholster the recliner. So grateful to her! Delivery was within a few weeks as promised. Recliner was brought into LR and assembled with seconds. Friendly deliverymen. All in all, I'm very satisfied with the transaction.

Be aware that the full warranty period is three days. I called La-Z-Boy because the fabric on my $1000 recliner is wearing and fuzzing after just two months. This is a chair in the bedroom and is used only occasionally. My service appt was set for today with a three hour window for 10 to 1. At 12:20 I had a call to say they have to reschedule. Really? When he did not report for work, that is when calls should be made. It seems my time is expendable. Poor quality, poor customer service. I really expected better.

I have had a La-Z-Boy for maybe about 20 years, and have recently purchased a new one because of their designer Kim, who came out and helped me pick stuff. I'll be doing the pick-up because the unit I bought is not that big. I also liked La-Z-Boy because it’s quality stuff, unlike Lovan, which I hate. However, I always think the stuff’s more expensive than it should be, but that’s just a normal thinking. I’m thinking, “Get a better deal,” but I didn’t worry about it because I thought they gave me a fair price. Also, it’s worth paying a little more when you have someone like Kim that comes and helps you. They’re really great to work with, the manager, the sales people, and the decorator are all amazing in North Olmsted. Even the new guy that’s taking Kim’s place, Michael, is nice.

La-Z-Boy comfort care center and Strongville, OH retail location provided superb customer service. I purchased an expensive section from La-Z-Boy and 1.5 year later the fabric was frayed and shagged. This seems to have just been a defect with the particular woven fabric I had picked out - (I was told they had never seen such a thing at the store level). I contacted customer care with pictures and with zero questions a store credit was given to me for the full amount to purchase another couch. The staff at the Strongsville location also went above and beyond to be sure I was satisfied, even upgrading me to the most durable fabric - free of charge! Spending the extra money on a La-Z-Boy is well worth it with such amazing customer service and willingness to replace my couch.

I received my chair as a gift in 2015. It is a grey "leather like" chair, it started peeling right away. I paid for a warranty, however when I called I was told this complaint was not covered although the chair was less than 3mos old at the time (chair was ordered 12/2014 but I did not receive it until 3/2015). Now the chair looks horrible! I have a cover on it however this is not what I wanted. I'm now want to have it reupholstered. Every time I call to find out if they have this service I get the runaround. The chair looks like I've had 20 yrs.

My house is for sale and it needs a little refresh, so I bought $58,000-worth of furniture from La-Z-Boy. For their cost, the quality is average. However, their customer care is a zero. We have scratches and dings and dents, things that never came in that I paid in full price that I still haven’t received, and damaged items that need to be replaced and customer care has been giving me the run-around for five months. Sales team was excellent but customer care is terrible.

We moved to a three-story house in Maryland that had to have furniture. We've had La-Z-Boy furniture for eight years and I bought two recliners, a couch, and a chair from them and I love them all. They're of good quality. We haven't torn up the furniture so that's a plus. The representative was kind and knowledgeable. She helped us pick out the fabric, the colors, everything. She gave me my options and let me weigh them and I was good after that. We scheduled delivery and it was good as well. Overall, it was a very good experience.

My old furniture is 16 years old and it was wearing out in my family room so I decided to purchase a new one. We went in the first time just to browse around to see what was available. The rep was extremely helpful, very friendly, wasn't pushy and was able to answer my questions. I was there for almost three hours looking at different fabrics then she offered the assistance of a designer to come in. On my second visit, we went in just to make sure what I was picking because my husband was not going to be with me and the salesperson we encountered at that time was very, very helpful, not pushy and friendly as well. I actually ended up picking a different couch than I was originally going with. The delivery is supposed to be coming tomorrow but they'll just call with a window of time in which they'll be delivering and I receive updates letting me know what was going on with the order and everything was in except for the apartment couch.

I'm well overdue for new furniture in my living room and since the recliner that I bought from La-Z-Boy four years ago held up so well, I went back to their store. The designer was great. He came out and measured my room to see what furniture I could get in there. I purchased a sofa, ottoman, chairs, and other accessories from them. It was a good deal being I got it on a good sale and it didn’t cost me an arm and a leg for all of it. When I was in the store, they didn't hound me like in a lot of places where they follow you around. And if I had any question, I went to them. Then the guys that delivered were exceptionally well. They put a runner down so they wouldn't walk on the carpet and took their shoes off. And then they put things wherever I wanted. The quality is great so far and I love it. I'm very happy with La-Z-Boy. When they get new furniture in, I'm going back to get a stand for my pictures.

Expensive leather chair that smells so bad you cannot use it or have it in a room people occupy. They make you sign a all sales final when you buy because the floor models do not smell! When you complain they say wait a few weeks and it will go away (it's been 7 months)! Then send a service tech out who tell you to spray air freshener around. Even covering it with two heavy blankets does nothing to cover the sickening smell. Heed the warning of the many others with this problem and do not get stuck with one of their chairs. If I could afford the formaldehyde test I would do it because I suspect that is what is causing the odors since it seems to come from the cheap glued (not solid) frame and is in chairs with fabric as well as leather.

My room was really shabby-looking and it needed redoing. I kept putting it off since we had been vacationing a lot and spending the money but I decided I couldn't do it anymore so I purchased furniture from La-Z-Boy. Everybody that I spoke with at their store was really great and they were all helpful. I worked with two different people and the first girl helped me as I picked out the pieces and fabrics that I wanted then I got three end tables, a TV console and recliner. Two lamps have already been delivered plus a wall hanging clock and I'm waiting on the couch and two more chairs that are on order. Everything worked out really well and then their designer came to the house.

We bought leather in La-Z-Boy Furniture Galleries in San Antonio store 1803 NE LOOP 410 San Antonio. The leather sofa have damage and nobody tell us anything I really need. Someone let me know. Thank you. I really appreciate your help.

We received our new furniture yesterday. It is fantastic. The delivery team moved our existing LA-Z-BOY furniture into its new location and then put in place our new furniture. Great job was done by the delivery team... now, the hard part, paying off the Visa. Great looking furniture!

The young men who brought the furniture were wonderful. They were efficient and very competent. Nice personalities as well. I liked your automated phone messages regarding delivery window and the next day the call estimating the time they would arrive. Thank you.

I bought 2 matching leather recliners in July 2016. By March 2017 one of the chairs began peeling where the head hits. I only used distilled water to clean them and rotate the chairs every 30 days for even wear. One is used a little more than the other. La-Z-Boy still makes the chair but no longer makes the fabric. Every time I speak to another rep I get a different answer. I've been told they didn't make the chair then they did make it, just not the fabric. Now I'm told yes they make the chair but you can't get it in any leather. Yet I see it advertised in leather and I was told if I get the same grade fabric it should be just an even exchange no matter what I bought the chairs for.

The only other rocking chair I have to compare to is a $600 chair we bought off of Babies"R"Us. Quiet and smooth, but not a recliner. This chair we bought off of La-Z-Boy, is way more comfortable than the one from Babies"R"Us by a mile! It is soft, better padding, more comfortable... but it makes some very annoying creaking sounds.

My sister and I went to La-Z-Boy to "look." I was planning to buy, but not till I "shopped." Well-- Chris ** approached us in a friendly salesman manner and put up with my indecision with patience. With his casual suggestions and help I actually ordered a sofa and loveseat. It is due to be delivered tomorrow.

We have been customers of La-Z-Boy for over 30 years and have been very happy with your products and have always been treated with professionalism and helpfulness. With this purchase we found the same recliner at another retailer for a lower price and after notifying you of this we were very promptly issued a refund for the price difference. This experience has reinforced our confidence with La-Z-Boy and will continue to be your customer.

Lake House: Very pleased with the service from start to finish. Sales rep. was so helpful, designer helped us feel confident in our choices. Delivery was on-time, quick, and informative. If quality of product is what you say, we will be thrilled.

The service in the store was 5 star. The problem is with your person who does the repairs after. The chair we got was missing a bit of stain and I made a service call to be done after 5 PM when I get home. The day of the call the service person calls and said he had a cancellation and would like to come earlier I said that was impossible for me. He then said he was not going to wait I should book another appointment. That is where it is today and unless it is resolved I will never purchase from LA-Z-BOY again.

I originally bought the first part of the sectional a couple of years ago from La-Z-Boy and recently added to it when I bought a bigger house. Everything was great with their sales reps. They were very helpful. The delivery people were very good, too. I like how big the sectional is. It’s 17 ft. x 10 x 10. It was $16,000 so it was a pretty expensive sectional but one can't beat the quality. There’s nothing better than La-Z-Boy. If you need something done, they’re there for you.

I purchased a sofa from La-Z-Boy in Oct 2016. One week in from delivery of the sofas we noticed the Recliner was making noise so we called the store. They said they would send out a tech to assess the issue. Well they had to replace the sofa which was making noise only one week in. Today, only about 8 months later the Recliner is not working. The seat does not go back to its original position. I have to say the quality of La-Z-Boy has declined severely. I attempted to contact the store where I had purchased the sofas. I was told someone would call me back. No call back. Is this the service you should get from La-Z-Boy? So far I've paid good money for a crappy sofa and crap service. Extremely dissatisfied.

Our experience with La-Z-Boy was very positive. We never felt pressured in the showroom, but our salesperson Joyce made us feel welcome and answered all of our questions. She offered options for styles and fabrics, but we had a pretty good idea of what we wanted, so once we decided, we just had to place the order. Joyce said it would be delivered in 4-6 weeks and that was accurate, we ordered it on 3/16 and it was delivered on 4/7. We are pleased with the quality of the furniture we ordered, and it arrived in perfect condition. The delivery crew was prompt and courteous. This is not our first purchase from La-Z-Boy and I would return to La-Z-Boy again. I would recommend them to anyone looking for quality furnishings.

I bought a sofa, chair, two end tables and a coffee table from La-Z-Boy. The chair hasn’t been right since it’s been here and trying to get service when I’m available is a problem. The techs only come out to my area every other Wednesday a month so I have to jack around my part-time job work schedule just to be here on a Wednesday, which is not very consumer-friendly to me at all. I pay extra for the warranty and service, and La-Z-Boy is so limited on when they can get somebody to come out. I’ll never buy anything else through them just because of that reason. They tried to change the schedule for me but it was right through the holidays and I was out-of-town. The options were very minimal. I had a great positive experience on the front end of the deal, but on the back end with service, it's terrible. I told the sales people that they're gonna lose in the long run. My son’s due for new furniture but I would not tell him to buy La-Z-Boy.

Recliner Purchase. We had gone with friends to exchange a chair. We starting looking and found 2 we really liked. Kahlil was very knowledgeable and helpful. Everyone in office were great also, especially Kahlil's sister. It was a great shopping experience.

Back in November 2016, I called the La-Z-Boy store in Algonquin, IL where we had purchased our Maverick power recliner as a birthday gift on March 12, 2016 which was delivered on April 9, 2016 about a repair that was needed to fix a broken part on the chair which affected the way the chair operated. Since the repairman came out in December 2016 to identify and order a new part to fix the chair and after receiving the incorrect part in January, February and March 2017 the chair finally had been fixed mechanically but because it had taken five months to fix the problem with the original chair, the leather color had worn off in an area of both arms. The repairman had ordered two new arms in March 2017 for the chair to correct the leather wear.

La-Z-Boy Bonded Leather sofa. Style Eclipse Reclining Sofa. Cover RF991778. Price $1450. Purchase Date 2/2012. By July 2016, the leather started peeling from the material. It looks horrible and pieces of it stick to your clothes and end up all over the floor. I'm the only person in the home using the sofa and don't have pets. This is horrible quality. Don't waste your money on La-Z-Boy Bonded Leather. The La-Z-Boy brand used to mean quality but not anymore. They use the cheapest material possible that doesn't last. I complained to them and they said, "Sorry I wasn't happy with the product. Fabric, padding only have a one year warranty." I will not waste my money on any La-Z-Boy Products.

From the saleswoman, Sonna, to the cashier, to everyone that answered the phone when I had a question, to the delivery men... everyone was polite, kind, helpful... I would recommend this store in Springfield, Mo. to anyone. We are very pleased with the way the furniture looks... Will let you know in 5 years how it has held up.

Chair is very noisy to sit on. I'm embarrassed when I have company. Repair person out once ordered parts coming again. But a long wait. Delivery end April. Told not to sit on it. $1200 a lot of money for it to be creepy, noisy, feels like it going to fall apart.

It was made in the fabric we selected and looks great in our family room. And it is tremendously comfortable. I had a medical procedure the morning it was delivered. I came home and was able to recline comfortably and sleep in our new chair. It is easy to adjust with the remote, and the additional settings for head rest and lumbar make it a perfect experience. Both my husband and I totally enjoy it, able to adjust everything to our individual preferences. The purchase experience was very friendly and helpful... No pressure, just the information we needed to make an informed choice. We sat on and tried out well over a dozen chairs before finding the one that was just right. Delivery was timely and prompt.

The entire staff made this experience professional. The no pressure support I received and the in home design service gave me an opportunity to make an educated purchase without regret or buyer remorse. A special thanks to Mike and Teresa. Best experience ever!

Recent Rowan recliner purchase-My first purchase of a recliner and at a LA-Z-Boy store. Store personnel extremely helpful in helping me sort through the options and advising on covering type and options based on my input. Never felt rushed. Chair arrived by scheduled date and delivery/setup was flawless. Chair leather is great looking and chair is fabulously comfortable. Would definitely recommend and will buy again.

So far I am very happy with both purchases. We really love the memory foam on the Lancer sofa and the high back on the Buchanan high leg chair. I would highly recommend shopping at La-Z-Boy. Their furniture is quality made and not stapled together like other furniture stores. We have purchased from Art Van in the past and their furniture doesn't hold up or last for more than a few years which usually results in us throwing it away. I want pieces that are going to last, especially for what we pay for it.

At this early stage upon receiving our furniture we are very pleased with the quality. The leather appears to be very good quality and the seats and arms are firm and hopefully last a long time. There appear to be hidden costs when buying the furniture, i.e., warranty, shipping... Those totals were not shared outright when discussing price. We discovered the extent of the costs upon receiving our final bill.

Purchasing Experience at La-Z-Boy Vernon Hills IL - We are repeat and loyal La-Z-Boy customers. Stephanee ** provided technical information and pricing in a very professional manner and truly enhanced our purchase experience for a new sectional. She then provided excellent follow up related to the order time and scheduled delivery, as well as a follow up after delivery to ensure customer satisfaction.

I'm satisfied with the furniture and the in home design service, as well as the up-front customer service. However it took just under 2 months for my couch to be delivered which was disappointing especially when the estimate was 4-6 weeks.

Delivery of my chair and couch was terrible. Associates at La-Z-Boy told me that the delivery crew would move my current furniture, put down my new rug, and move my furniture back. When the delivery crew came, they refused to even help me move my sectional couch.

Nothing beats the comfort of sitting in a La-Z-Boy recliner. But I don't recommend it for those with shoulder problems like me. I have rotator cuff syndrome and it gives me so much pain because my shoulder tends to be positioned forward because of the upper body cushion design. My pain involves my neck and all my shoulder muscles on my right. The body should be aligned from the head to the shoulders even while sitting but on my La-Z-Boy recliner rocker this does not happen.

Happy with chair. Just had knee surgery. It has help a lot getting in and out of chair. Very comfortable. Am very pleased with my purchase. I am big man over 250 lbs and have no issues with the chair. Pay more but you get what you pay for. Thanks.

So glad we stopped at La-Z-Boy to look. My husband found just what he wanted to replace his old recliner. I had fun being economical and choosing a chair that I really liked for myself. Anila ** went above and beyond to see that our needs were met and also to help me with color/design coordination. Delivery was completed in good time, for both chairs.

We are very appreciative of the time Karen ** took to understand our needs, to come to our home to make recommendations, and to ensure that we were fully informed. She was friendly, knowledgeable, and we would definitely recommend her to anyone looking for a decorator's eye. The furniture scheduling was very easy, and the delivery timely, and the deliverymen were very courteous. Of course, the best part is that we love our new sofa & chairs!

Convertible Sofa: Salesperson fit both my husband and I into the correct leather sofa. She spent a considerable amount of time with us as my husband has Parkinsons and can be quite picky regarding seating. We are both satisfied with the sofa which looks lovely in our TV Room.

I have a bad back and I needed a recliner. Thereafter, my parents bought me my first La-Z-Boy. I scheduled the delivery and La-Z-Boy's delivery team was great. I asked to see the recliner first because I was scared of what my parents had picked out. And so, they uncovered the recliner on the street first so that I could see it before they brought it in. The delivery guys were in and out. Since then, the quality of the recliner has been great. I get in it, lean back and then I fall asleep.

Having purchased 5 items of La-Z-boy furniture Jan 2016 we found within 4 months the leather became discolor and in some cases lost its color. It was repaired under warranty and within 3 months more patches came through. 2 months later an electric recliner broke causing injury to myself. We are still waiting for replacements to arrive. A 5000 furniture set looks like it belongs in the dump. A thoroughly bad experience. Our complaints have been sent to SCS the supplier. Their engineers have visited our property and their report confirms faulty items.

I am very dissatisfied with my recent purchase from La-Z-Boy. I visited the store at 1611 The Queensway in Etobicoke shortly after giving birth, to find a nursing chair. Shortly after bringing the new (and not cheap) chair home I realized a serious problem - every time I got up with baby in my arms the base of the chair would lift off the floor and come crashing down. Upon my complaint, a technician was dispatched and said that this is how the recliner works and that it required I place my hands on the armrests each time I stand up to avoid the problem. This is impossible to do when I am holding a baby!

The sales reps at La-Z-Boy were friendly. Our previous furniture was old, so we purchased ottomans, recliners, love seat and sofas from them. My furniture was delivered, and we like them. Overall, it was a good experience.

My kids were still young when we started buying furniture from La-Z-Boy. I have a big old white couch with a nice fabric on it, and we've had it for 11 to 12 years. I don't throw away La-Z-Boy stuff. When my husband passed a year ago, that was one of the things that I brought with me. It's in the family room over this new house now. I recently bought a chair because I broke my hip and had nowhere to sit. I couldn't sit in on the couch, because I couldn't get up. The chair I bought is good quality and I have no complaints. The sales representatives were nice, especially the manager, and easy for me to get a chair. Anything that La-Z-Boy produces is good and long-lasting. Sturdy, good fabric, and well-made. They are a good place to buy a chair. I've always been satisfied enough to come back again.

I purchased a recliner in August of 2015. In October of 2016 the covering of bonded leather started falling apart. The floor under the chair has to be swept everyday. This was a $600.00 chair. I called LA-Z-BOY and sent them pictures. They told me there is nothing they can do and body oils caused this. Is that a crock or what? I will never purchase this kind of chair again.

I bought a couch and chair from this company 2 years ago and was persuaded to buy the 5-year protection plan for an additional $270. Today I called to request a cleaning due to dogs being on the couch and was denied! I feel as if I got scammed into buying this plan if I can't use it. Will never buy a protection plan from any place I buy anything from and I won't buy from La-Z-Boy again!

We saved up for many years to buy a La-Z-boy living room couch and also two La-Z-boy reclining chairs. No problems with the chairs, the leather is thicker on the chairs than the couch we purchased. We had delivery in March 2014. After one year we started to see the colour coming off the couch. It has progressively gotten worse and now I have to cover my couch with a blanket to protect it and also hide the ugly spots that are getting worse by the day. We also purchased the 7 year warranty which we felt gave us confidence that if anything strange happened, we would be looked after.

I purchased a reclining chair for close to $1000. I immediately noticed it was light and noisy. It clanked when you reclined. 6 months later the reclining apparatus broke and a piece fell off. I contacted them and they said they would fix it but I would have to pay for it and transport the chair. It was expensive for them just to look at it and the location is 40 miles from my house. A few months after that the fabric ripped. My parents always told me La-Z-Boy has the best quality so I bought this chair worry free. Well, so much for that. Waste of money. Obviously the quality isn't what it used to be, or the customer service. It's too bad. Good furniture is hard to find but I feel I could have done better purchasing from another chain.

It was my first time to buy from La-Z-Boy and I’m very pleased with the experience. I'd recommend it. I had in mind what I wanted and La-Z-Boy has exactly what I was looking for. Another factor that made me choose the company was their reputation. Their reps were very helpful and informative as well. The sale was quick and easy. Also, their delivery team was very good and efficient. They’ve had a delivery before they went here, but when they got to the man’s residence, he wasn’t ready to receive his La-Z-Boy. So when they came here, the team had to offload the man’s furniture. And then they had to offload mine and then reload the man’s furniture. They were very careful. We like the furniture very much. It’s very well-made. My cat has taken residence up on the back of that sofa. I put a throw up there and he is at home.

Our first La-Z-Boy was purchased 18 years ago and we haven't bought another one in a really long time. With our recent purchase, the in-store service was very good. We dealt mostly with the store manager and the designer there is Rue. They were helpful for the most part, but the whole delivery fiasco was rather frustrating. After spending that kind of money, they should have been able to get the delivery aspect right.

We just moved into a new house and were decorating two different rooms. I bought a sectional from La-Z-Boy and then went back and purchased a couch, a loveseat and a chair. Both times, we had a designer. They were two different people and both did a phenomenal job. The manager of the store in Columbia was awesome. Also, they were thorough. The delivery guys were terrific. They delivered when they said they would. They called an half hour before and then put everything together. The cost is acceptable and within range but I would have liked to get it for less. But it was a good experience and I’ll go back again.

Our experience with the furniture store was excellent but the recliner has been a big disappointment. Less than a month after purchase the chair was not reclining properly. We looked under it and 2 screws were out and a pile of sawdust was there. I called the store and they said a repairman would be sent out the next week. He came out and he said they would have to order a new base, when it came in they would come get the chair and take it back to the shop and install it. This is the 7th La-Z-Boy we have purchased, all of the others have been wonderful. We are snowbirds so we have two homes. My disappointment is the fact that it broke and we sit here without a recliner in our home. The first time I reclined in it I thought they have changed the reclining mechanism or cheapen the product. It didn't feel right.

La-Z-Boy is an awesome product and the quality is excellent. We've had La-Z-Boy furniture for about 12 years. Recently, I purchased a power recliner from them and the salespeople have been very energetic and informative. The delivery team was also good, but the timing was bad. They had to reschedule due to the non-compliance of an employee. I also bought a carpet from them which I'm still waiting on the time of delivery, so I can pick it up.

I went to La-Z-Boy Canada to purchase a sofa and 2 recliners in 2012. I had purchased sofa sets in the past and thought this time I was going to treat myself and buy some good quality furniture that would last. We bought the most comfortable sofa and recliner chairs from La-Z-Boy and were very happy. By year 4 our chairs and sofa leather seemed to be bubbling especially in the headrests. I called to speak with someone at the 1-1800 number and were told to email pictures to them. I am not so technologically inclined but I attempted to send them. I waited for about a month and then was told the email never went through. I attempted to send it again. In the time that elapsed the bubble in the headrest in one of the chairs opened, within one week of sitting in the chair the material had completely crumbled.

I've had La-Z-Boy all my life, 27 years at my home and prior to that. Both my parents had La-Z-Boy as well. Since I wanted to completely remodel my house, I then decided it was time to get a new furniture. I purchased from La-Z-Boy a couch, end tables and coffee table and the quality was all good and the cost was very fair. I worked with one of the decorators they have and it was all very positive from the assistance they gave me to the laying out the design on the computer to choosing fabrics and style. I did schedule delivery for the furniture and it was all good too. It came quick. But I was remodeling so they held the furniture for a long time at the warehouse until I was ready for it. Overall, it was an enjoyable experience.

I purchased two recliners from La-Z-Boy because we moved and our furniture was old. It was my first time buying from them. We did a little looking around, but they seem to have what we wanted. Also, we know their name. However, La-Z-Boy is a little bit more expensive than some of the others. But whatever its price, it's a good quality product so we're happy with it.

I purchased the Throne High Leg Recliner - custom order, with upgraded fabric. When it was delivered, I did not notice the lack of padding on the arms. The fabric actually dibs to the frame with barely any padding under the fabric. You can actually feel the structure of the frame through the fabric. This chair is not going to last a year -- the fabric is going to wear horribly. I had a technician from La-Z-Boy come to the house, and he told me that this is how the chair is made. While he was professional and understanding, he blew off my concerns, explained away the issue, and stated that there was nothing to be done. This chair was expensive -- and I am completely disappointed. (Customer complaint No. **). I went back to the store -- and the chair on the floor that I sat in when I choose this chair model was not like this one at all. It had nicely rounded arms/tops/ends.

I bought a brand new recliner from La-Z-Boy to include Guardian Fab Treatment and extended service warranty. 3 months after the purchase they had to replace the seating area because the cushion fabric was separating. Now 9 months later the cushion is doing the very same thing except much worse. I have called the customer service line and reported it. I was instructed to send her pictures. Emailed me stating she wasn't able to open so I resent in separate emails 1 picture at a time. See attached.

I have purchased La-Z-Boy before from other stores and have had their products in my home for probably 20 years. We had purchased a recliner years ago that’s no longer with us and I was looking for furniture. We purchased a new house and I got online and looked at La-Z-Boy. I wish they would advertise because I didn’t know that they had anything but recliners in there and that’s not advertised anywhere. We would have gone there long ago if we had known that they had more than just recliners. We stopped in and we liked what we saw. This was our first from a La-Z-Boy manufacturer and the sales lady was very thorough and very helpful. Then, we had it delivered and the team was very good and professional. The furniture is at a fair price and it's good, so far.

I am thoroughly disgusted. I bought a $2k recliner couch, and recliner 1/2014. The recliner pull has broken off for the 3rd time. The last 2 times $79 each. Even though it's still under warranty, it will cost me $159 to replace the pull. 3 time in 2 1/2 yrs. The problem is a design flaw. So why don't they fix the flaw???

I have recently bought a sofa and accessories from La-Z-Boy. I have shopped around, and their comfort and price made me go for them. It was expensive but they were more affordable than I thought they would be. You can definitely see a difference in quality. The sales rep was great, nice, and courteous, and delivery team was quick, friendly, and very dashy. They went out of their way to remind us to “Look it over. Make sure there’s no scratches or tears."

We have had La-Z-Boy furniture in our house for 20 years, in different times. We recently bought something from them because we just redid our house. They're a little bit pricey, but it’s warrantied so that’s awesome ‘cause I did part of it. Their sales rep has been nice and helpful, and their delivery team was perfect.

This has been the most upsetting experience my husband and I have had with the purchase of furniture. We came to La-Z-Boy on recommendation that the furniture is good quality. So we bit the bullet, went over our spending budget on new furniture that we have waited numerous years to get. We can honestly say that we should have just gone back to The Brick to purchase our new couches that we've wanted. The quality is crap and now the customer service follows! La-Z-Boy will NEVER be recommended by us to ANYONE!!!

After dealing with two other furniture stores on poor quality furniture we decided to go to La-Z-Boy. We explained our dissatisfaction with our previous adventures and were assured that La-Z-Boy was different. "Well, I sure hope so," I thought. After all, they sure are much, much more expensive. Nonetheless, after a few visits and finally narrowing down our selection, we decided to special order furniture and of course set a date. We wrote a check for $8k and was told we would get a call today the day of delivery. I get home and find they didn't deliver our product as my wife explained. We didn't get a call. I was beyond pissed and that is why I am writing this here.

I got two sofas through La-Z-Boy as it was time to renew the one I purchased in 2003. The sales rep, Ashley, was wonderful and she spent two hours with us and answered all our questions. Furthermore, she helped us buy fabric that I liked on another couch but didn't come on one particular couch. She sat down and took care of everything. She was amazing.

I purchased 2 sofas and 2 recliners from La-Z-Boy. One month after they were delivered (August 2016), both of the recliners were making terrible popping noises. One of them worse than the other. I called for someone to come service the worst chair and the service man said it was normal for all this popping to happen. Now the chair is not even a year old and the frame is broken. I called once again to have it serviced and they want to charge me $100 round trip to pick up the chair because it's not within the first 90 days?! I called you in the first 30 days and told you there was a problem. Why should I be out $100 for you to fix a chair that I told you was falling apart within 30 days of its arrival. I will NEVER buy La-Z-Boy again.

We spent $8,000+ on a custom sofa and 2 leather recliners from La-Z-Boy. First the sofa arrived with a different fabric on the box edges of one attached cushion. Despite numerous photos, it took the corporate office more than 2 weeks to acknowledge the mistake and have a replacement sofa ordered. One month later, after receiving 3 different CORRECT ADDRESS confirmations (phone, email, and voice mail) the sofa was delivered to an INCORRECT ADDRESS 60 miles away (where we have not lived for several months). 5 days later the replacement sofa was received.

Two of the three or four La-Z-Boy repairmen who came out to repair this lift chair five or six times in over a year said that the chair was never properly put together upon receipt. My father is home-bound and depends on this chair. It is horrible this company preys on the elderly and others who depend on this chair. From my husband who was with the repair guy today who advised the chair was never properly bolted when my father received. Dad is afraid to even use the heat feature because of all the times he has been bothered with having repair people at his home!!!

My family used La-Z-Boy in the past and it seemed to have a good product so I went there when my recliner needed to be replaced. I got it for a medical problem and it's not yet broken in enough for me but so far, it's nice and works well. I would recommend it but one thing that I have not checked back with the store is the leather that I ordered. There were three grades of leather and the one I ordered did not appear to be the one that I got. But I'm not going to send it back or make a big deal out of it because I like it.

We purchased two recliners February 12th 2017 and a storage console. When we picked up our recliners I noticed arm chairs were very creased on both and the cushions seat very loose. How can you send a recliner to a customer like this and get away with it!!! This is unacceptable. May 24th still waiting for the replacement on both recliners. Disappointed customer.

I purchased my chair 4 years ago. The leg rest broke within a month of my purchase. They tried to charge me for a repair in that short period of time. I went nuts. Now, again I'm having the same problem. The hardware is weak and it bends and twists and it had a lot of plastic parts that broke and are very substandard. My family has been buying this furniture for 50 years. I don't think it's the same as it use to be. Now they tell me an upgrade that use to exist doesn't anymore. Gee, I wonder how much money they are making on service of substandard crappy furniture. Saddest part is the customer service people I have talked to don't seem to even care that I spent $1000 on this chair. Granted I'm not a small person but that's why I bought this chair. What a damn joke this is.

I made the mistake of buying a second La-Z-Boy sofa when my previous one was unsatisfactory (uncomfortable, and delivered in the wrong color, though correct print, fabric). A saleswoman recommended I order a maroon corduroy fabric instead of the non-nappy print I wanted; it attracts all sorts of lint and always looks dirty. Even worse, the sofa is even more uncomfortable than the previous one. I called the store only three days after the sofa was delivered, and the store would not accept a return. I was told to call Comfort Care, which is a joke. I can't believe La-Z-Boy's motto is "Live life comfortably." I have never sat on more uncomfortable furniture. We sink into the corners, and I have a groin pull as a result.

We purchased new furniture and La-Z-Boy has more choices. The sales representative was very nice and helpful. The delivery team was great but the furniture took 6 weeks to be delivered. The delivery fee was $250 which was ridiculous and they automatically put it in for three items or more. Two of the items were rugs and we told them we could pick up the rugs at the store to take it down to 2 items but they said that they will still charge us because it’s being shipped. It ended up that we had to pick up the rugs from another store close to us because if we didn’t, they were going to have to ship it up north in order for the chairs and the rugs to be delivered together. And, that was gonna be some extra time. But I would’ve really appreciated it if the delivery cost was on the furniture instead of additional. We figured out what we wanted, we spent a lot of time and all of a sudden there’s an extra $250 on it.

Bought my La-Z-Boy massage recliner at the Stoughton MA store on Dec 20th 2016. Was delivered late. January 2017 broke. That week called several times. Was on hold every time for about half hour. Had repair people come out several times then finally on May 17th I finally caught to use the chair. The quality of the chair is lousy. The service is worse. Would never buy or recommend this company to anyone.

We had purchased a loveseat and two rockers that are joined together from La-Z-Boy. We had the furniture since I've been in Florida. We liked what it looked like so we bought it. We had a young lady that met us at the beginning and she was very helpful. At that time, they said delivery will take approximately four weeks and we got it in just about that time. The delivery team was very polite. They were here at 8:30 in the morning. They took their shoes off when they came in. Everything was covered when they brought it in. They took the covers off and put the section instead of the two rockers that has a drawer. They put everything together. They did a nice job and they left us.

I would like to talk about my mother's La-Z-Boy horrible experience... Back in March, she went to the La-Z-Boy store in Columbia, Maryland looking to replace her living room. She ended up purchasing 2 swivel reclining chairs, and a reclining couch. All added up, she spent almost $4500.00. She ordered custom fabric design and was told that it was 6-8 weeks for delivery, which was fine.

While the 4 leather media chairs I bought are ~11 years old, they have only been used a few times, and mostly in the past few months as I am injured and needed a place with a solid footrest to sit with my full leg brace. After a short time the motor that controls the back/footrest actually caught on fire and the footrest remains stuck in the up position, constantly in the way and a hazard to me on my crutches. There are NO PARTS ANYWHERE and La-Z-Boy thinks that requiring me to spend $11,000 (AFTER the proposed 30% discount) in order to buy 4 new chairs to replace one $200 motor is reasonable. I DO NOT. What if a car was 11 years old and needed brakes and NONE were available. Would buying a new car be a reasonable option? Would anyone buy that model car again?

Several months ago we purchased 2 chairs and were extremely happy with the whole process. My wife then purchased another recliner for my birthday. And from the moment I FIRST sat in the chair, it was clear that it is a total piece of **. Misshaped, warped, binds, pops, loose screws, recline mechanism out of its bushing, etc. Went back to the store and they told us that there was nothing they could do. We must have a repair tech look at it and he would send a recommendation to replace or repair. Made an appointment (nearly two weeks). Tech was to arrive between 9-11... NOPE, no call. He did finally show up and explained the cause of lateness. He closely examined the chair and said he would email his recommendation to me, implying replace the chair. NOPE.

Why do they sell scam protection plans that will not repair anything? Try caring enough about your customers not to make a quick buck on a plan that won't pay. Look at reviews of the plan. 100% negative but you sell it anyway? Purchased 5-year leather protection plan. Leather was scratched and torn. They refused to honor warranty and fix it. Said it was not torn all the way through? Looks bad. I needed to damage it worse to qualify? After buying several warranties on several pieces of furniture on my 1st claim they refuse to honor their warranty. I won't be wasting my money in the future. They need to be put out of business as they are just a scam.

Purchased electric recliner and the first one looked like it was dropped or something. La-Z-Boy Brandon reordered and second one is OK. We have purchased La-Z-Boy whenever we have needed to replace old furniture and have always been satisfied with their products. The sales staff at Brandon is great!

For 40 years, I’ve always had La-Z-Boy and I like the quality. I recently got a sofa and ottoman from them. Their sales representatives were very helpful and everything was explained to me. The delivery guys were very good as well and they were in and out. I had a bit of a shock because the price has changed, but it’s well worth it and they back it up. Everything was fine.

We were looking for a recliner and I understand La-Z-Boy's the first. When we went into their showroom, we were satisfied with what we found. It was everything that we wanted. The sales staff was very good, friendly and informative. We then picked it up to save $99. We love the recliner. It's comfortable and it looks fine. Also, it was worth it compared to what's in the other stores we went to. I could have found cheaper, but they didn't function the same. All in all, we're 100% satisfied with the whole experience.

I purchased the above area rug (Area RUGS TORRANCE TC-8) last year for $467.49 & pad for $76.49. This is the SECOND RUG we have tried because of the wrinkle creased into it. IT WILL NOT COME OUT AND LOOKS HORRIBLE. My daughter has purchased area rugs this large for less than half the price and HER AREA RUG DOES NOT WRINKLE! I want something done about this as I just had spine surgery and do not want to trip over this huge wrinkle.

We went to La-Z-Boy because stuff from other furniture stores doesn't seem to hold up. I've had a La-Z-Boy recliner for seven or eight years and it did have a mechanical problem. But then I called the number, the guy emailed me a blueprint of my chair. I ordered the correct parts. They came, no charge. I fixed my own chair and I'm very satisfied.

My other couch was terrible. After having it for about a month, it started breaking down so I wanted to go somewhere that had quality stuff. The quality of the La-Z-Boy I purchased is overall good, though one of the cushions should be redone. Also, the delivery guys could have a better attitude. I told them when I bought the couch that I have a tight entry. They said it wouldn't be a problem and we should leave the plastic on to help get it through. The guy came, looked and said they couldn't do it. I told him every other couch I bought has been able to come through but he said no. I called the sales facility and they said to make them try and bring it through. He was lazy, didn't want to try, and was going to drive off but he finally did bring the couch. I paid for it and I don't want to pay for something that I can't even take delivery up.

My new Pinnacle power lift chair gives shocks + moves without controls being activated. I have heart valve problem: caused heart irregularity. I was stuck in chair when it stopped working. La-Z-Boy issued RECALL notice but I wasn't advised.

Everything was a pleasant experience with La-Z Boy. I recently purchased a sofa and a chair from them because my old furniture of 10 years was already bad. La-Z-Boy's sales representatives were very helpful and patient. Also, their delivery team was fabulous. Our La-Z-Boy furniture is terrific. Excellent quality!

We’ve had La-Z-Boy for a year now and we’ve recently purchased a recliner from them. We had our purchases delivered and one time, they said they would be here between 4:00 and 7:00 at night, but they showed up at 9:30. While I did get a phone call saying that they were coming in 30 minutes, I was out doing errands and had to get home so I could get the chair. It all worked out fine but I wish they were on time. The second delivery came but this time, they were extra early. I did get another 30-minute warning, but I had to change my plans again, so I could be here when they arrived. I would like to plan my day and follow my plans but it’s not working out with La-Z-Boy. So, I wasn’t very happy with that part.

The sofa and recliner from La-Z-Boy were very comfortable. We've had our old ones since 2001 so it was time to buy a new furniture. The salesperson was very nice. We went away to think about what we wanted to do and when we came back, she was busy with another customer. So then, she had the manager help us. They were both friendly, knowledgeable, and helpful. Also, their delivery team was really good and professional. They called to let us know they were on their way and they were careful getting the furniture in the house. They put everything together for us and were nice enough to carry the big couch out to the curb for pick-up for us. The quality of the product has been great, too. I have cats with claws and they've been on it a couple of times and so far, so good. We like it.

We bought a lift chair from La-Z-Boy. Comfortability, price, and necessity made us choose them over others. We spoke to the manager and she was perfect. She did everything. We were in a time constraint. She worked really well with us and took care of us completely. We scheduled home delivery. My mom lives in a condo and there was a restriction on what time to deliver, but La-Z-Boy took care of the whole thing and they were nice about it. It's only been a couple of weeks and so far, so good. She loves her chair.

We decided to get recliners from La-Z-Boy due to conditions in the house. We picked something out and bought it. And then we scheduled it for delivery and that went fine. However, it looks like the fabric is not all that well-done.

My sectional was delivered by La-Z-Boy the week before Easter. We got it because our other furniture wasn't comfortable and we hated it. We dealt with two different sales reps and they were awesome. The delivery team had it in and set it up. They were very courteous and clean. The furniture costs more but I know we'll have it for a longer time than the other things we had. The quality is great so it's worth it. When people buy cheap, they get cheap. Overall, we're very happy and we'll use La-Z-Boy again.

In the late 50s and 60s, my grandfather had a La-Z-Boy and we purchased one for my husband 15 years ago so I’ve known them for a long time. I had a Lane furniture recliner and my kids sat in it, broke it and a bolt kept coming off. My husband kept replacing the bolts and they kept breaking and pretty soon it was tilting to the left. And finally, I said, “You know, my birthday’s coming up and I want a La-Z-Boy.” I enjoyed the experience of buying it and the salesperson was very helpful. My husband didn’t have any complaints with the delivery and they took the old broken chair out to the curb. It was gone by the time I got back from the doctor.

The sales rep at the La-Z-Boy store was wonderful and she knew what was going on. The delivery guys were fantastic and they moved my old chairs out and put my new ones in exactly where I wanted them. I'm 84 years old so I was very happy with the whole deal. I've only had the recliner about three weeks and so far, I am pleased with everything.

Purchased La-Z-Boy leather recliner in April 2014 from Art Van in Novi, MI. About a year later the leather on the headrest began to discolor. Called Art Van and they sent someone out. He told us it was not a flaw in the chair but was from the oil in our skin. He spray-painted the chair, told us it would never be covered, and left. We called La-Z-Boy and they said because we bought it from Art Van they stand by Art Van's decision. Now most of the chair is discolored and Art Van still stands by their decision. I wouldn't buy another La-Z-Boy ever. Not that they care. Paid $750 for a chair that looks cheap. That's La-Z-Boy... cheap priced high. They used to be good. Now they sell junk! I realize nothing can be done now, but it took this long for the chair to discolor so badly just about everywhere, even where our skin doesn't touch. Never heard of anything so stupid.

My husband and I purchased a custom leather sofa and loveseat. We waited 7 weeks for them to be built and finally delivered. When they arrived, I noticed that the loveseat armrest had a few scratches on it. Since they all recline (power sofa and manual loveseat), I opened all of the footrests up to inspect further. On the loveseat, I noticed one of the stitches connecting the bottom of the footrest to the rest of the leg rest was not completed and was hanging loose. I immediately called the store. The manager was not available, but I was assured she would call me back. I then started inspecting the couches more and noticed on the sofa that there were spots on the leather where it looked like it was peeling near a seam. In addition to this, the backrest of one of the seats on the sofa looked flat and was hardly stuffed, causing the sofa to look a bit lopsided. Not to mention like it had been sat in for 5+ years.

We have a space now to get a bigger couch and we ended up purchasing from La-Z-Boy. Their sales reps were very helpful and the delivery team was fine. Everything went fine until we found out later that there was a piece broken. We didn't know until after they had already left and I had to call that night for somebody to come out. It was hard as we had to wait and they were telling me the next available schedule for them to come out was in a month, but they were able to squeeze us in to get it fixed. It was a satisfactory experience overall.

My parents have had La-Z-Boy my entire life and we know from our past experience that it was of good quality. The sales rep was very patient. My parents were the ones that financed the sofa, and they bought it for my boyfriend and me. It took multiple trips because we were moving apartments and we didn’t know what our new apartment was going to look like. We went four times before saying, making our purchase to make sure that it would fit and that we both liked the one that we were choosing. The delivery team was very nice. They called when they were 20 minutes out and then they called when they came in our complex. They were workhorses. They ran this thing up the stairs and did a great job.

I purchase a La-Z-Boy 3 piece electric recliner and a manual Loveseat recliner in February 2016. I left to my summer home in May and returned in October. In March of 2017 I had to call in a service call because the cushions were sinking so bad. Within a month of the service call which entailed fluffing the cushions it was back to the same uncomfortable sinking feeling. La-Z-boy used to be great furniture. Now they are overpriced, low end JUNK. I will never purchase La-Z-Boy again, it looks and feels great in the showroom but it fails within a year. They no longer use springs they have 2 bands across the bottom of the cushions that don't support any kind of weight and I only weigh 170 LBS. If you're going to spend $5000 shop and find something worth it.

We had La-Z-Boy for ten years now and we got a new sectional to replace a different chair. The sectional is great and comfortable. Their sales representatives were good and very helpful. We scheduled a home delivery and the delivery team was fine.

We've had La-Z-Boy products in our home for 35 years. However, the La-Z-Boy that I bought was falling apart and I wasn’t happy about that. It’s the third La-Z-Boy couch that we’ve had and we've had their recliners, too. But one of the recliners’ sides was broken and the seats had no padding left in them where we sit all the time. I went around and looked at their sectionals. I got one, however, they didn’t order the right piece and they had to come back again. The manager at the store was very nice and helpful, though. He did his best to rectify the problem. However, I’m noticing that the seat that I’m sitting in, its padding is staying down more than the other. I’ve only had it for a month now so I’m a little concerned it's gonna look different than the rest of the sectional before long. Also, the sectional isn’t attached in one spot and someone needs to come back for that.

I had a La-Z-Boy sectional for about 15 years and it actually got threadbare and we got rid of it. And then I bought some other furniture but I didn’t like it and got rid of that too. I ran upon some furniture which I thought was equivalent to La-Z-Boy so I bought that but it was a very poor quality and I wasn’t satisfied. I kept complaining until my husband agreed to go back and buy La-Z-Boy. Their rep took us around and showed us different things. I had a decorator come out to my house to help me because I didn’t know if I wanted to go with a sectional or a sofa and a love seat. The decorator was phenomenal and we went with a sofa and a sectional. The delivery team brought my furniture in and each piece was all packaged up. They unpacked it, set it where we wanted it and they took the packaging away. The whole experience was great. I am so happy that I went back to La-Z-Boy. I would recommend them to anybody.

We had our third purchase with La-Z-Boy. We've been married 30 years, and we've had La-Z-Boy for at least 25 of that. We started out with a chair and then went with a loveseat recliner. What we bought now is for our new house. We went to Wenz one Saturday and my wife didn't like anything there, so we drove up to La-Z-Boy in Cranberry, and they were extremely helpful. They put it on a computer and she could see the colors, fabric, and all that stuff then she picked what she wanted. Everything worked well.

The furniture at home was ten years old and I'm redecorating so I bought two sofas and two chairs from La-Z-Boy Furniture Galleries. Their sales representatives were good, very helpful and tried very hard to please me. They were great. We went over it again and if we wanted to change anything, they were able to do that. It was simple. But I haven't seen the furniture yet since I have a painter coming. Once done, I can schedule a delivery and bring the furniture in.

I recently purchased a new couch from your El Paso store on 3/25/17 which was finally delivered on 5/5/17. My complaint isn’t about the time frame as it is with some of your other reviews posted, this was disclosed to me at the time of my purchase. However my complaint is about the service I received from my sales rep who is also your store manager Matthew **, upon telling him that the electric recliner and USB port does not function properly, even after the delivery guys did some troubleshooting themselves (i.e plugging into different outlets/switching power box) nothing resolved the problem.

I like the services that La-Z-Boy provides. Carly was wonderful and she was helpful in the design. They're patient and helpful salespeople, not just Carly who we primarily dealt with, but while we were talking, another associate overheard us and said, "Have you considered this?" Also, they had the pieces that I liked. I liked the print of the chairs and the little table was adorable. I haven't seen that anywhere else and the price was reasonable. I did not go with the couch even though Carly showed me a sectional because we found one that was more comfortable and we had a very strange space to fix. The one that fit from La-Z-Boy was less comfortable than the one we ended up going with. But it was still a pleasant experience.

I was a loyal La-Z-Boy customer; however, I am writing to express my dissatisfaction and disappointment with the unethical, unfair, and unprofessional manner my recent purchase at La-Z-Boy was handled. On Saturday, April 29 I visited the store located in Pembroke Pines, Florida, to purchase a new La-Z-Boy chair (Sales Ticket #**). This is my third chair purchased from La-Z-Boy, and the last purchase was in March 18, 2006. I've enjoyed the comfort, durability and quality of my previous Chaise Recliner-Rocker.

I bought furniture from La-Z-Boy to replace the old La-Z-Boy that I had for 26 years. I love the quality of their products, although it is not built like it's used to. I had noticed that the new furniture won't last for 25 years. Also, they don't give the arm-rest things anymore which I definitely need. I've got to call and order them.

I've had La-Z-Boy furniture at home for more than 10 years. Recently, I wanted to get some new couches and they treated me very well at the showroom. They didn’t follow me around. They delivered our sectional and the crew was very good. The sectional turned out very good and I’m very happy with them. I also got a good price on them.

Buyer beware. These people are only out for a sale. They care about nothing else. I went in and bought a bunch of accessories and then came down with the flu. I had my doctors note. All the tags and merchandise were still wrapped yet instead of 3 days return policy I brought back 9 DAYS LATER. I called corporate and the manager of the store was supposed to call me... Still hasn't. I should’ve brought it all back with my positive flu test and made them all out sick and miserable for months. It's ridiculous you can't bring back an unused item and it's all because they make commission off your sale. You ARE NOT A PERSON. YOU ARE A DOLLAR $$$.

We bought three La-Z-Boy power recliners, two of them by me and the fancier one, which got all the buttons on it, by my son. He got his right off the floor. In fact, we took it home when we left the store that time. The other two were delivered and they came out of Illinois. Everything went perfect during the delivery. The recliners are good and work like a charm so we're happy campers.