La-Z-Boy Furniture Galleries Reviews

I've had 20 years of the old furniture and we decided to purchase La-Z-Boy items too since our son has some La-Z-Boy recliners that we thought were comfortable. The sales reps were personable, friendly and helpful. Their delivery team brought the items in, put it all together, put it where we wanted it, cleaned up and left. The cost seems all right. We've been using it for a month now and the quality seems good. We had an excellent experience and they were very helpful.

I have always known the reputation of La-Z-Boy. So I bought a power sofa from them. The other options I had seen from other stores didn’t appeal to me. Besides, the lady I spoke with from La-Z-Boy was nice and helpful. And everything was delivered. The guys who brought the furniture did a great job. I had a recliner I had for a few years and they helped me move it to another room.

I have a lift chair that I purchased a few years ago for my father. He passed away and it sat for a couple years at my mom's. Three years ago my father-in-law started using it. We live in a small town. It stopped working. It won't go up or down. It's inconvenient but we have never had any issues with it so that really isn't the problem. I called a local store. They do not want to come and service it so I thought I would call to see if the furniture store I purchased it from had did a product registration.

I purchased 2 Collins Sofas in February of 2017 - both of which arrived with defects. The wood on the arms of both sofas is beginning to poke through the fabric and the springs and frame of one of the sofas is squeaking/creaking when sitting and moving on the couch. Again, these couches are barely 6 MONTHS OLD! I called La-Z-Boy to report these problems and they responded by scheduling a service technician to come and inspect the sofas. The technician was great. He was thorough and said that he was very surprised that the arms looked the way they did and that in all of his years working as a subcontracted furniture repair man with many different large chains, he had never seen the arms of sofas look like these after 6 months. He said that the defect was not common and that it would not be an easy repair. He was also surprised that the springs were in need of tightening after 6 months.

Our other furniture was already eight years old and it was starting to show some signs of age so we knew it was time to buy new ones. La-Z-Boy had opened up a new store not far from our house and we went there to try to see what they had. Going back to when I was a kid, we had La-Z-Boy recliners at our house. But I didn't realize that they actually had all other furniture like couches and loveseats. We went in and we liked what we saw.

Purchased 2 Eclipse La-Z-Boy rocker recliners with motors on Feb 15, 2014. One of the chairs the material is completely deteriorated and the other starting. They gave us a credit for $469.00 to purchase another item, which is almost impossible. We also had to use it within 30 days and give up warranty on motors for both chairs. Just wanted to reupholster. Thinking La-Z-Boy furniture should last more than 3 years. I know that we were not covered anymore but I would expect much better from La-Z-Boy.

Our other couch was getting old so we figured to upgrade and purchased a Sectional and an Ottoman from La-Z-Boy. Their sales reps were nice, professional and courteous and they helped us design our full family room so we got the rug, sofa, and tables and all the pieces were what we expected from La-Z-Boy. The only complaint I had was that the connector pieces with Sectional were horrible because they were plastic pieces that easily came apart, which we figured because we read it on the reviews. So, I decided to purchase something that was drilled into the pieces to keep them together to make them more stable. Also, the delivery was good but it was rushed. I wanted the carpet or the rug to be moved so it lined up with the couch, but they wanted to leave right away so my husband and I had to do it. On the other hand, they were professional and courteous as well and they were on time, and it was efficient overall.

We remodeled our whole house so we just wanted everything new. The designer helped us and she had a computer program and made the centerpiece of our room, the sectional. She helped us decide where we wanted to go with how the remodel was in the living room. She was phenomenal. The added value of seeing how it would look with what we're doing really helped us make a decision of what we wanted to buy. The delivery team put it in and they were in and out. They were very courteous and did a great job. The experience was quick and very helpful, and the people we dealt with were trustworthy. The sectional is really good and we're going to keep buying La-Z-Boy now.

So after searching for the best furniture, sat on the La-Z-Boy Addison sectional and fell in love. I didn’t care the cost. We wanted that exact style without the sectional piece. We ended up ordering this furniture due to the memory foam in the couch we sat on. After waiting 5 weeks and 9,500 later, what we had delivered was not what we thought. After calling numerous times to discuss the issue and the fact that when the furniture was delivered they tore up our door frame and cracked the front door. The cocktail table we had delivered was also scratched and dented on the side.

I recently called customer service for a repair part for my La-Z-Boy. The metal bracket broke that is attached to the back and holds it in place with the base. I checked your website and according to the warranty it is covered for life. I called in and got the parts sent, but was then told there is a new $12 fee now, which was not mentioned on the website. I am very unhappy that I had to pay a large fee for a small part to be shipped to me when I was never notified in a change in the warranty and the fee did not apply when I had bought my chair (2003). My chair should have been grandfathered in or I should have been able to pick up the part at my local store for no shipping charge. I am very unhappy with my experience and would like the fee refunded.

My parents always had La-Z-Boy back in Ohio and I have some of mom's previous chairs for 20 years but their material was wearing after all that time. The Barcalounger I got from a furniture store did well, too, but it also wore out. So, I decided it's time for two new chairs. I got two recliners from La-Z-Boy and they're good quality chairs. I would have liked to have had more money and I could've gotten more pieces.

My previous furniture was old and worn out so I bought my first La-Z-Boy which I've only had for three weeks. The sales rep was very accommodating and the delivery people were very professional and punctual. I like the furniture's quality and I've had a smooth experience with La-Z-Boy.

Not in my home 24 hours and it (La-Z-Boy Sheldon wall hugging recliner) broke! Purchased through Wayfair. A piece of plastic went flying from the underside of the chair when it was put into a reclining position. Since when did La-Z-Boy start using plastic in the mechanisms? I'm furious! The twelve-year-old La-Z-Boy I put out to the curb had nothing like this! Totally different quality, weight, and craftsmanship from a decade ago. When you pay for the quality you expect it! I have no idea what happens next. Wayfair wants to charge me to take it back!

The two chairs I had were worn out, so it was time to replace them. I purchased recliners from La-Z-Boy and their sales rep was knowledgeable and excellent. Originally, the designer picked in the store and once we showed a picture of them in our room, she said, "Oh, that was ugly," and it was a bad choice. However, I was very thrilled with their service as far as sending the rep over to the house to look at what we had. She took pictures and helped us with the design and she was excellent as well. I even referred our daughter to La-Z-Boy.

This is not the first time I purchased a La-Z-Boy furniture. They appeal to me because they last a long time and it’s something that can take a lot of abuse. I recently purchased a recliner from them. We went to their store on a nice Sunday afternoon. The salesman knew his business. He was willing to talk and explain why he thought one furniture would work and the other won’t. I didn’t feel rushed, or he looked over his shoulders to see who else was there.

The San Marcos, CA store did not explain the return and exchange policy. They tell you have 3 days to return your item. They did not explain that there is a 30% restocking fee. If the chair is delivered and you don't like it, even if you never used it, whether it is a custom or a stock item, you cannot have a full refund. You must exchange or pay 30%. If your chair is $1200, you will be charged $360 to return the chair. The sales staff was not kind, almost felt bothered by my request for refund or exchange.

Bought a La-Z-Boy Lancer burgundy "leather" recliner in September of 2012 from Mathis Brothers Furniture in Tulsa, Ok. Less than 5 years later it has split all over the headrest. Very lightly used, I'm out of town about 6 months out of the year. Thought it would last many years like other much cheaper furniture I've owned. Not so. Sad. So disappointed. Will never buy La-Z-Boy or from Mathis Brothers again. Too bad. I've spent a lot of money with both, but no more. Lost Customer!

I sold my house and moved into an apartment. I have gotten rid of most of the furniture that I had as part of selling the house. I then waited until I settled into where I wanted to live. When my house sold, I then decided to purchase some furniture. The sales rep must’ve spent four hours with me and she was excellent. I had taken the dimensions of the room, as well as taken pictures. She did the graphic design and we placed everything out. She was very helpful as far as matching up pillows, especially because I am not a decorating person. She was perfect.

I’ve had La-Z-Boy products for years. I recently bought some accessories from them and I had a good time with their sales reps. Their furniture’s quality is okay. We’ve had some trouble with the recliner, but we didn’t do anything about it. Also, the cost is a bit high priced. So what I usually do when I like something, I’d take a picture of it and wait until it goes on sale. Then, I’d go ahead if the item is still there.

I bought my recliner from the Annapolis store, maybe 5 years ago. The reclining mechanism is broke. No one at the store returns calls, you are put on hold for at least 20 minutes (I will not hold longer than that). Emailing to get repair information resulted in NO one responding. I will never buy from La-Z-Boy as there is no way to ever get your product repaired when you offer a lifetime warranty on such mechanism. Very disappointed in your customer service after a sale.

My husband bought a La-Z-Boy for me before. It had the handle where you lift it up on the right side, but my right hand is crippled and I couldn't use it, so we sold it. Then he said to get myself one and we ended up getting a whole set. The sales reps have been pretty good, but I was a little bit disappointed because, as much money as I spent there, they still charged me for the delivery. When I said something to the guy he said it's usually added in on the purchase and that if I bought it from someplace else they add that in right away. I didn’t say anything and didn't argue with the man, but I know better than that. I've bought things from a place called Mueller Furniture in Belleville, Illinois and they've never charged delivery fees. And I know that because I've seen the prices on the furniture but this was added in and that's what I don't like, another $100 when I've spent almost $6000.

I got two La-Z-Boy recliners. My sister gave me one years ago and then the other I purchased, a year ago. I recently purchased a sofa and it was supposed to be delivered on the 1st of October but it hadn’t gotten here yet. The quality of the furniture was fine. All was great, but then yesterday it comes out in our local paper that they had our same sofa that we purchased recently, the Natalie for $600. We paid more than that and I got a discount on it but that doesn’t seem right. I'm definitely going to call them for price-match, but if they don’t, I won't go back.

Purchased a chair with leather composite material (jax power recliner with synthetic fabric protection 5 yr). The sales person assured us it was superior in wear to real leather. Also purchased a fabric warranty since it was a $1500 item. This was 18 months ago. My wife and I spend summers in Wisconsin so for those 18 months we were in WI for 6 months so the chair was not even used for those 6 months. We have no pets and no small children at age 75. The front of the arms have started separating or the composite is flacking.

I purchased a Devon sectional which we received in 2014 and I need to replace three pieces of foam on the right hand recliner (no fault of La-Z-Boy). The service department will sell me 2 of the 3 pieces. They have refused to sell me the upper foam of the seat portion because they don't allow their service technicians to replace it. Reason for this is that it would alter the product.

We purchased from a local furniture store (who is a very exceptional owner) a La-Z-Boy iClean material love seat. We loved the style and thought this new material would be a great feature but as soon as we started using this I had an allergic reaction to whatever was in the material. After much testing it was found that whatever chemicals used in it for new iClean solution caused me to break out in hives and rash. I just want consumers to know in some it can cause skin issues and product can cause reactions in some people. My dealer was very understanding and took it back and I'm going to purchase it with a different material. I'm hoping La-Z-Boy will look into what is used in material and research it more so this doesn't happen in children or adults or specify it could cause skin outbreaks in some.

I ordered 4 recliners with memory foam extra! Three of the recliners were the same, and one was a larger chair for my husband. The larger chair has a hard board in the front that hits right under the leg about knee level. Nobody uses it due to discomfort. It also has a large seam rip under the left arm pad. The other three lost their comfort about three months after purchase. The memory foam was only in certain places, while other areas had very little padding. They too have rips in seam areas, and the recliner mechanism continues to recline until your head is lower than your feet. I will never purchase your products again.

My La-Z-Boy furniture was 17 years old so I purchased a power sofa, a chair and an ottoman from them. Their sales reps were awesome. They were very friendly and helpful. They came to my house, did some measuring, and told me what I originally wanted wasn't going to fit. So we adjusted and I picked out the material for the chair and the ottoman. I also got matching pillows for the couch with the same material. So they helped me do all of that. The delivery people were also kind and on time. They worked around my schedule. And then I was having trouble with the sofa so I had Comfort Care out several times. They were not able to resolve the issue so the manager at the store ordered me a new couch.

We got a new house and had a room we didn't have before, so we needed new furniture. The rep was really good and put together a design based on what we’ve talked about and we got to look at that on the computer. It was really good. Plus, she listened well and was able to lead us to pieces that we like based on what we were saying. She called us several times throughout and explained where things were while they made the furniture so I didn't get panicky because it wasn't here yet. Plus, it came exactly when it was supposed to. The delivery team was great and did a good job. They moved and put it where I wanted it. I’m happy with the cost. It is definitely fair and good for the quality of the furniture. All their employees were very helpful and courteous and this was a great experience overall. I would definitely come back.

Received two Buchanan chairs two weeks ago. Poor workmanship with fabric covering and stuffing. Had customer service technician come out and he indicated that arms needed recovered and stuffing added. Corporate customer service indicated that chairs were build per design and nothing can be done. Very dissatisfied with chairs that cost $1500 each.

I was in a showroom and La-Z-Boy's sales rep was very good and helpful. As far as what I've seen, the quality of their furniture was very good and the price seems reasonable. I selected one that was sort of in a beige. Another one is a tan shade and a blue and sort of a wine color. I had a person bring the samples I picked for the furniture fabrics and we looked at how it looks in my house with the colors.

I moved and I had to buy new furniture. I purchased a sectional and accessories from La-Z-Boy. I dealt with Michelle who was very helpful and then the delivery of the purchase was good. The furniture was very sturdy, firm and of high quality. Also, the cost of the furniture was fair compared to everything else that I went to check out on. My experience with La-Z-Boy was very pleasant overall.

I have a large couch that's a La-Z-Boy and before that, I've had two La-Z-Boy chairs. They're great and I'm really pleased with them. I went with La-Z-Boy again when the two chairs that I had which happened to be about 15 years old was wearing out. I gave them to two people who were very pleased with it and I bought two new ones to match my new couch which was also a La-Z-Boy. I bought from experience that all I've had was La-Z-Boy for years. I spoke with one representative at the store. He was very helpful and very knowledgeable. He gave us plenty of time to try all the La-Z-Boys that were in the store to be sure I got the two.

I've had my older furniture from La-Z-Boy for 20 years. It was very good and it has held up very well. On the other hand, we bought a cheap sofa set that's now nine years old when we got married, but we're replacing that old set because it has not held up. So, we recently purchased a sofa and a loveseat with a console from La-Z-Boy. The sales rep was very informative and knowledgeable, and we had a very good experience with her. It has been three weeks since we ordered our new furniture pieces and we were told that these will be delivered in six weeks.

Updated on 10/31/2022: Fool me once, shame on you, fool me twice, shame on me. I purchased my first sectional from you, had it for 4 years and the wear and tear was horrible. The Zucora warranty you sold me was useless, they wouldn't repair it, said it was the material. So to compensate, you offered me a discount on my next set. So I purchased a new set, 4.5 years ago, and now there is a huge rip on the back of one of the seats. Zucora once again refuses to pay, blames the material yet again. I would like my sofa fixed. Is La-z-boy willing to fix this?

La-Z-Boy Tampa. Not good - Read the negative reviews and then stay away. They do not honor their commitments and promise to get back to you and do not. They ask for payment in full prior to delivery and then you are lucky to get what you paid for. Paid in full then received partial delivery and still waiting 3 weeks later for the sofa, the main piece. And that is in addition to the 6-8 weeks from placing the order. Never again!

My husband wanted a recliner so we went to La-Z-Boy to see what they had. The people that worked there were very nice. The sales rep had good recommendations and we ended up picking the chair that he pointed us to. He was very knowledgeable and he did well. I was happy with the selection and we got to pick our fabric for no extra cost. I haven't got the chair but I anticipate that we'll be happy with it. The only thing that rubbed me the wrong way was the delivery fee. They give us a price and then they said we have to either drive to Columbus, Ohio, which is several hours from where we were, to pick up the chair. Or we have to pay $80 to have it delivered. If I'm cornered into delivery, I would rather know that amount upfront or have it included in the price. It was an expensive add-on. But it wasn't enough to deter us.

My parents had a La-Z-Boy chair a long time ago when I was growing up. My wife and I moved and we needed new furniture, and we bought two couches from La-Z-Boy. The sales reps were cordial but not overwhelming, and delivery went fine. The guys who came over were on time. They kept moving stuff that my wife asked them to. They did everything well. The BRODY couch has tiny blemishes but the overall quality is fantastic. It feels solid and it's very comfortable. Although the other couch is a little bit less sturdy and the fabric's shinier and a bit cheaper looking, it is still a nice one.

I had ordered some couch, a loveseat, the end tables, the cocktail table, etc. Also, I got some pillows made with fabric. I wanted to re-upholster four kitchen chair cushions so I went in to the La-Z-Boy store and ordered fabric, so that they would kind of match with the other pillows in the family room. I brought the cushion then I asked Chaz, "Would you be able to tell me how much I need to order?" He knew very well that there were only four chairs. I was gonna get two chairs of one color and two chairs of another color. Chaz ended up ordering four yards for the entire project, and I ended up only having to use a yard and a half. He ordered three yards too much for me. He said, "Well, there's nothing we can do because we can't send back used fabric." But that cost me $160 something for the material that I did not use.

Our sales experience was great! However, the furniture does not live up to the hype. After sitting on it for an hour both my wife and I find it to be painful. The rocking recliner chair has tipped over backwards a few times and the back does not return to normal position without pulling it by hand. When operating the foot rest open and closed, springs pop and it makes quite a bit of noise. It looks great but what good is furniture that is painful to sit in for any length of time?

La-Z-Boy Furniture disappointing. Off-gassing irritates our eyes, throats, and lungs, makes us nauseous, triggers asthma. We don't want to sit on it. We don't enjoy looking at it. We don't want to touch it. It looks and feels like vinyl. Fabrics (sometimes with people on them) slide off of it if we try to cover it. It's our new La-Z-Boy $5500 couch and recliner set.

When we bought our house a year ago, we have been going to the two other furniture stores in our area looking for a couch five different times since last September. Then somebody had mentioned that La-Z-Boy had a store and I went in their Lansing, Michigan store and immediately found the three couches that I liked. However, dealing with their staff was a little bit disappointing. The first time that I went in there, I told the sales associate, who may have been newer, what I was looking for. I found the couch that I wanted and had her price out two different sectionals. I told her exactly what pieces I wanted but she quoted me the wrong prices so when I came back with my husband and he picked the one that he liked best among the two options, Julie, a different lady told me the price was $1,200 more than the first sales associate told me.

Let me start off by saying that I have been a big fan of La-Z-Boy recliners and have owned several over the years. I have been delighted with them all. That is until now. In 2014 I purchased my first La-Z-Boy power recliner. In that time the power foot lift has failed twice. Unlike the traditional La-z-boy recliners, labor for the power recline chairs is not covered, only the parts. I paid $150 the first time the chair failed. Now I am being told I have to pay $175 to get my chair fixed. At this rate, assuming my chair will break down every 18 months or so, I will rapidly have more invested in it than the purchase price. The parts that keep failing and breaking down are made of plastic, not metal. I would think that if someone wanted to build a durable product they would use the best materials available, and in my book, that does not include plastic.

My experience with La-Z-Boy furniture was painless. When I went in and looked around, they helped, showed different options and explained things to me. They set up an appointment then put somebody to come out to my house and the delivery went just fine. In terms of cost in relation to quality, the furniture is a little bit more expensive but my old one lasted well so I gave it again a try. We’ve owned La-Z-Boy furniture for more than 20 years and it was getting old, I wanted to put it down in the basement where my parents sleep.

I've had La-Z-Boy Furniture in the past. We were very happy but it was time to get something new. The furniture we had was old and beat up so we bought three pieces from La-Z-Boy. Their representatives were very nice. We went in and we spent an hour and a half in there. We went to the whole store and walked through everything once. There were too many choices. Then we went back to the things that caught our eye. We tried the rocker recliner especially. I went back and forth a half a dozen times and then finally settled on what we're going to do. They were very patient and very informative. They did everything they said they were going to do and delivered it when they said they would.

I noticed a scratch on our 14-month leather recliner. I called our La-Z-Boy store and a technician came out and took pictures and was suppose to get back to me. He never did. Long story short I called fabric production. He wanted pictures plus warranty and receipt when we bought it. Then emailed everything to him and now he says it not covered. We have no pets or small children. Just cheap leather recliner. My husband's 20-year recliner is built better and real leather and no scratches. La-Z-Boy is not quality furniture anymore!

On July 18, 2017, I bought a Kennedy Super Cmft Qn Sleeper sofa with Ultrashield iclean Maj 10 year iclean protection. The sales people, both Vangel ** and Susan **, were very helpful to me as I had a difficult time choosing a fabric color to look good in my music room. They were very patient as they showed me many colors and types of fabric. Also, I am glad to have a comfortable bed for out of town guests to sleep on. Thank you Van and Susan.

Due to changing family dynamics, I purchased a La-Z-Boy recliner for the first time and my interaction with the sales rep was non-commission based. I've had it for two months now. It's worth the price and I'm happy with the quality.

We bought new furniture since my old one was wearing out and getting tattered, and La-Z-Boy's sales rep was fantastic. She worked very hard. I'm in sales and I'm a realtor so I hate when people are "salespeople" to me. But she had good suggestions and got materials for me. She knew everything about the product and she's warm but not overly so. She's not like a schmoozy salesman, but she seems to like what she does and that carries out because she knows about her stuff and she makes people excited about it. She got us as many discounts as she could. La-Z-Boy better hang on to her. We're going to have the furniture delivered to our new house. It's supposed to come on the 22nd but we delayed it. We bought a house so rather than moving twice, La-Z-Boy said that they would hold it for us. La-Z-Boy's quality is unparalleled. Nothing compares to it.

The reps of La-Z-Boy were wonderful and helpful, and they explained to us about La-Z-Boy’s policy of holding our furniture until we wanted them. We left with every question answered. We bought two sofas with pillows and had them delivered to my son’s warehouse in Morton. Overall, I find our furniture beautiful and hopefully, they’re going to look beautiful in the house where we will move in. The service was fantastic and if I were looking for more furniture, La-Z-Boy would be a place I would look.

I purchased a La-Z-Boy chair at a large furniture store for my 89 year old mother in law. When she sat in it it was discovered that the recliner handle was too short for her. She needs the longer version (which is available on the model we purchased). When I called customer service THEY REFUSED TO SELL ME ONE because I didn't buy direct from La-Z-Boy. Really! I didn't want it for free. I wanted to pay for it but they insisted I go back to the store I purchased from. You had a chance to be a hero for an 89 year old woman and screwed it up badly. Nice job La-Z-Boy, your Customer "Service" team failed miserably.

I’ve had La-Z-Boy furniture at home for 15 plus years. And since I bought more property, I decided on getting more furniture. In the last two years, I’ve purchased about $10,000 worth of furniture from them. Their rep have come to my home and designed some stuff that they recommended and I purchased it all. I also went into the store and purchased a sectional that has been shipped over to Carolina Island. Everything went great with the delivery. Communication was great, they arrived on time and worked with us. I just love the quality of my furniture and I got what I paid for. It was a great experience overall.

We got a furniture and a rug at two different La-Z-Boy locations and we’ve had them for about two months now. I arranged for a home delivery and they set it up too. So far, the quality is good. We're very pleased with our purchase and everything was fabulous with their sales reps. They were very helpful.

I've had La-Z-Boy furniture in our home for years and I recently purchased a power recliner and a power sofa from them because I moved. My interactions with the sales rep were very good. My experience with the delivery guys was very good as well. They brought the furniture pieces in and set these up. Although the quality of the items that we purchased was very good, these were more expensive because they had electronics in them and La-Z-Boy charges more for anything that has electronics. Nevertheless, I had a very good experience with La-Z-Boy.

I have a pending warranty issue with Comfort Care and have provided several phone representatives our feedback on the comfort of this Kirkwood couch. It is not designed well ergonomically as the top cushions push your head forward similar to an airplane seat. We provided pictures of the cushions and how the tops leave noticeable gaps between them and your company has decided to replace two sections of the couch to rectify this situation. However, I don't believe replacing the cushions will improve the comfort of this couch. I have asked several times to exchange the furniture for another style and have been told that comfort is 'subjective' and not covered by your warranty. There should be detailed records of my calls and concerns. Please have someone look into my situation.

My husband and I searched long and hard to find comfortable chairs now we are getting a bit older. We bought 2 of these La-Z-Boy Recliner and the footrest broke on both of them in the same place within three years. Bad design, poor quality and waste of our time and money. I would not recommend them.

Let me start by saying that I am not the type to complain about a company unless they really do something wrong. I had called over a week ago to schedule service on a $1400 sofa my parents so kindly purchased for me as a housewarming gift. I was told 9/09 was the day and that I would receive a call the day before with a window of time. I did get the call Friday saying they would arrive between 2:10-4:10 p.m. It is now 12:39 p.m. on 9/10 and still no tech and to boot, no phone call with an explanation as to why. I will never recommend La-Z-Boy to anyone going forward. I even told my brother and sister-in-law, who are going furniture shopping tomorrow for a new living set, to stay away. They agreed and could not believe the company never showed without a call.

We purchased a Sofa and love seat from La-Z-Boy to the tune of $5000+ only to have the color coming out in patches. The product was still under warranty when I reported it, but according to their concierge service, problem not covered by warranty although we were led to believe that this sort of defect was covered under warranty when we asked before purchasing it. Now they tell me that they can send someone out to fix it at a cost of between $250 - $400 but they don't guarantee the results. Wow, poor quality product, terrible warranty, and service that can't be guaranteed! Under these circumstances I would never recommend them to anyone.

LA-Z-BOY MINNESOTA POWER RECLINER 2 SEATER GRADE A TOBAC £1299, ScS store 21/10/14 Scotland. I purchased the La-Z-Boy brand (leather couch) thinking I was buying quality! I also purchased leather damage care, £100 because I have Two toddlers (delivered 2015). After 2 half years the leather is peeling. A company representative of Castelan informed me when visited in June 2017 that there are Two chemicals "protecting" the leather (sprayed on) and it is these chemicals that are peeling off my leather. I thought I was buying top quality La-Z-Boy? I've been told I don't have cover in my leather damage care by Castelan Limited Group UK. Now I have to look at this peeling chemical on my expensive leather couch.

I’ve had a La-Z-Boy furniture for 10 years and I decided to get new furniture for my new home purchase. The reps at La-Z-Boy were great. I had chosen furniture at another store and decided to stop at La-Z-Boy. I liked dealing with their sales staff so much better that I decided to find something in there. Their rep showed me a table that she thought would match and I ended up going ahead in purchasing one that day. She did a great job for La-Z-Boy and for me. I used the design services they offered and I was very pleased with that, as well. They shipped the items out to my house and helped me make sure it would fit. The delivery crew was wonderful. I’m very pleased with the overall quality of the furniture.

We made our first La-Z-Boy purchase about two months ago and had our purchase of a sofa, a loveseat, and a recliner delivered. We had a pleasant interaction with the sales rep who was very accommodating. She knew what the problems were and suggested the right stuff for us. We had a pretty good experience with La-Z-Boy.

We have been purchasing La-Z-Boy for 30 years. I like La-Z-Boy and I like the quality. I always had good luck with it. We don’t abuse it and it always wore well. Every five or six years we buy new sets but the old sets are still in perfect shape. Our kids are grown so we pass them down to them and they get good use out of them. The first time I ever bought from them was in Groton. I usually buy more local but they had more in the store so I could actually see more. Everybody was courteous from the sales reps to the delivery team. The delivery team was good. They were happy. I don’t have to give them a tip but I did.

I purchased a LA-Z-BOY rocker recliner in February 2016. This chair has minimal use and the fabric on the seat has small holes in it - looks like a flaw in the fabric. The insurance plan that was sold to me has said this is not covered. La-Z-Boy only has a 1 year warranty on the fabric?? So I spent all this money to buy a good product and they aren't standing behind it at all? I am very disappointed.

My family purchased a Baja living room set a couple years ago after moving into our home (cocktail table, end tables and entertainment center). As time went on, we noticed that the caster wheels on the bottom of the cocktail table were starting to bend on one side. After a couple additional months one of the wheels completely broke off at the stem and the table was useless.

I just remodeled my house so I bought a sofa, chairs, and accessories from La-Z-Boy. I've had furniture from them for 10 years and the cost was fine in relation to the quality of the product. When I purchased from them recently, I had very good interactions with the sales representatives and their designer, a young woman named Lindsey, was excellent.

We’ve been in our old house for 40 years and had the old La-Z-Boy furniture for about 15 years. We built a new house and we've had our new La-Z-Boy furniture for about two months. The sales people at the Wilkes-Barre Pennsylvania store were great. The young designer was really helpful. She came out and looked at the new house and helped me figure out what size, what color, which shape, and then put together a presentation and that made all the difference. We looked at a lot of furniture from high end to low end, and that service and knowing that we already had pieces that held up well were both things that made us feel that La-Z-Boy was the right choice. We're very happy with it.

Rec'd our brand new delivery of La-Z-Boy furniture. One sofa with two power recliners and 2 chair recliners without power. Before the delivery men left they had me try one out and they tried out another. In two separate reclines on one sofa recliners, it became stuck in the reclined position. My husband had to offer me a hand to haul me out of it. Checked all the connections, nothing seemed disconnected. Called the store and they had no ideas and told me to call the warehouse, it was closed. I am supposed to wait now until tomorrow and have a technician come out. Am I seeing the writing on the wall? This is our first time with La-Z-Boy.

We had a La-Z-Boy furniture for 25 years and since it's hard to find someone nowadays that really does quality reupholstering jobs, we decided to purchase a new one. The sales representative was good. My wife and I are both retired so we revealed that to her and we said we were saving up. She helped us through it. She drew up the paperwork and said that when we have our money, we can come back.

Earlier another unhappy reviewer had their review shaded out so that will probably happen to mine also. La-Z-Boy's swivel rocker pitches too far forward. Their designers don't know what they are doing. The chair is placed 5 - 6" too far forward on the swivel base which (common sense) tells you will pitch you forward. The center of gravity needs to be back towards the middle of the swivel. Repair service is very slow & doesn't know what they are doing either. 3 repair services so far... Can't fix anymore. 3 month's wasted. Neither La-Z-Boy's consumer department (whom I called) cares, nor the retail store, nor the repair department cares.

I have had many La-Z-Boy products recliners, sofas etc. My sofa seat cushions have gotten very soft. So sitting is quite uncomfortable. I checked with local grands store and they told me to talk to La-Z-Boy customer service. Came home, contacted customer service and was told to talk with my store where I purchased. I told her I just went there today. Too bad basically is what I was told. Well after 40 years of purchasing La-Z-Boy, looks like I'll be going to another company for furniture.

Between September and December 2016, we purchased quite a bunch of furniture from La-Z-Boy. We got dining room furniture, kitchen furniture, two recliners, a sofa, couple of end tables and many accessories. We had purchased from them before and we’re happy with this company so we got our furniture from them when we moved from Austin to a different state. We purchased the items from Myrtle Beach in Carolina and, La-Z Boy is excellent, from the furniture to the cost to the sales rep and the delivery team. The decorator was also very helpful, works with what you wanted and needed.

I bought a La-Z-Boy recliner and sofa because I just had moved my mother in to live with me and she was complaining terribly about the couch that I had her sitting on not having enough support. So, I had been looking around for a couch that would fit her. She’s a very petite lady. A lot of what’s out on the market right now are these really deep couches, and that wasn’t what she needed at all.

We purchased a leather La-Z-Boy Astor recliner as a clearance and had some issues a few months into the warranty period, it was fixed. Several months later after the warranty expired, the back of the recliner started to feel hard and very uncomfortable and like something was poking me in the back. Due to the warranty being expired, we had to pay $136 to have the very nice comfort care man come out to see what he could do. He added some additional foam padding in the back of the chair and in the seat cushion. A few days later that cushioning compressed down and is no longer comfortable, with the same nagging thing poking me in the back. I think the way this particular model was made, the padding smushes down after a while and it seems like it's not ever going to gain back its showroom feel. Has anyone else had this problem?

We recently purchased a recliner, coffee table and two end tables from La-Z-Boy. We love the brand and our living room is full of La-Z-Boy furniture. We have three recliners, two loveseats, a sofa back table, an end table, coffee table and a media unit from them. We also had two separate recliners but we wore them out. We took good care of them over the years but after a certain point, we can't get all the dirt out of the leather, especially when people put their heads on the back of the recliner. The two end tables and coffee table were beaten up too, so they needed to go. I also bought a single recliner for myself to go upstairs because I like to watch TV in bed and it's not comfortable. So, my husband said I could get any chair I want and I got a white leather recliner.

I recently bought a whole living room set from La-Z-Boy since it was way overdue and it was time for an upgrade. My interactions with the sales reps were all very positive. The delivery team was good other than they broke our picture twice, but they took care of it. Everybody was great and I had a very good experience overall.

I moved my mom here from Albuquerque and we didn't bring any of her furniture. So I gave her my furniture and decided to buy a new set from La-Z-Boy. Their reps were all very nice and the interior decorator, Christian, was amazing. I probably won't buy any other furniture anywhere ever again except for La-Z-Boy because of him. When they delivered the furniture, I wasn't here but he came to the house and stayed with my mom until the delivery team got everything set up. He stayed with my mom the whole time and made sure everything’s right. Then apparently, the mirror that I had ordered was broken or scratched, so he sent it back, went ahead and ordered another one. He also came out to meet my mom when they delivered the second one. He was absolutely phenomenal.

I have owned several La-Z-Boy recliners in my lifetime. My last leather recliner lasted me 10 years. On 3 Oct 2014, I decided to purchase a Niagara Power Recline XR to replace my old one. Shortly after a year of ownership, I contacted the store where purchased and they provided me with the La-Z-Boy repair facility. It was difficult to get in touch with those people. But when I finally did, a repairman came and did the repairs he could. The problem was in the arms where elbows always rest, the inner padding had relocated and now elbows were very close to the wood frame. But worse was the way the back of the chair had deteriorated to the point I have back aches after using the chair. There again, the cotton fiber stuffing in the backrest had relocated rendering no back support whatsoever. So while he was here, he opened up the back of the backrest and inserted more filling and it was sufficient for a while.

I've had numerous La-Z-Boy chairs and they were worn. I wanted new ones so I purchased a sofa, two La-Z-Boy chairs and another chair. Their sales reps were very nice. Also, the delivery crew was on time. I had them move two La-Z-Boys to another room and it went nicely. My decorator visited my home and said that the way I had my furniture arranged was the best. My furniture is very pretty and I'm happy with them. My husband also likes the chairs. He’s tall and they fit his back. I also made a good choice with the color. I have sunlight in the den where I put it and I hope the fabric does not fade. The only thing that they didn't remind me of was the arm covers. I thought they were included with the chairs but they were not. So I had to re-order them and they were quite expensive. I had to pay $300 to get the arm covers, and that was my only dissatisfaction. Overall, La-Z-Boy was very good and I was very pleased with everything.

My husband and I wanted to replace our non-La-Z-Boy living room sofa with a La-Z-Boy one. We have a La-Z-Boy sofa in our family room and have been very happy with it. We went to the Ontario, CA store as a result of the sale ad attached. When we got there we asked to see the sofas in the ad (I really didn't pay too much attention to the ad at this point other than to identify the design names). Our salesperson, Deja, stated we could only get that sofa in "that" fabric. If we wanted another fabric, she explained it would go back up to the original price, plus the cost of the different fabric, less the 25% discount they had at the time.

We purchased two La-Z-Boy recliner chairs in Calgary June 2016. The foam has collapsed in both chairs, in the arms, seats, back and leg recliner. We had also purchased the extended warranty. Since we have moved out of the area of purchase we had to deliver the chairs back to Calgary for full warranty. Once repair was completed we had to return to Calgary to pick them up. Once at home, we discovered only one chair was completely repaired. The worse chair only had the arm repaired, the rest of the chair foam is still collapsed. When we called to let them know, we were told to compare the two chairs to make sure this was correct! Seriously?

This is a really mixed review. I enjoyed the people that I dealt with. They offered me a 5 year pet protection and comprehensive warranty for 12% of my sale price. Considering my dog ate my last couch, this is a pretty good deal. Unfortunately, since getting the couch, one of my manual recliner handles broke. Their warranty center's solution is to send me the part and let me do it myself. I was instructed to call back to schedule a technician after I try to do the fix myself. I will admit that everyone that I have dealt with either in person or on the phone has been courteous. I'm just not fond of these policies. I do not feel like I have gotten my money's worth. I could have gone to Ikea and gotten the same couch for half the price and then not cared if something broke and I had to fix it, but if I spend close to $2,000 for a couch and warranty, I want everything to be covered without having to jump through any hoops.

The Staff was 5 stars!! Service was excellent and store was beautiful. I was impressed with how well all the staff knew their merchandise. My only reason for 4 stars is because of the change in delivery terms over the years. From the customer's point of view, having to pay for the furniture in full BEFORE delivery puts us at a distinct disadvantage. You rely on the goodwill of the company to fix a problem you find with the furniture. Being only able to refuse delivery puts us in a difficult spot. We are trying to get the much anticipated furniture positioned correctly, make sure walls are not scratched, make sure pets are ok, etc. It is too easy to overlook a problem with the furniture. I know because I did it once. I was always able to pay the truck drivers the balance owed. It gave me more leverage if there was a serious issue.

I went through Ashley's when I built my new house and bought a whole house of nine yards full of furniture. However, the stuff was not comfortable. It's nice-looking and wasn't cheap but my wife had back surgery and I'm retired from law enforcement sheriff department and federal law enforcement. I'm in my 60's, and I work hard physically outside. I do a lot of manual labors involved in farming so I needed something comfortable for my back. We decided to stop at a store in Chico because we had a house full of La-Z-Boy before. We went in to look, we tried and sat on a few pieces of furniture that was like the stuff that we had for 10 years, and it was comfortable and nice-looking. We specially ordered one by the materials so it would match the rest of the furniture. It was expensive but I get what I pay for.

I like La-Z-Boy's warranty and the insurance coverage on the furniture. Recently, I've purchased a recliner and sofa from them. Their reps were very kind and helpful and the decorators have helped us coordinate everything. The delivery team was great and they moved out the old furniture and moved in the new ones. The furniture is comfortable and I'm sure it's going to hold up well as it is well built.

Extremely hard to get out of the recliner (Jasper Recliner), could throw your back out trying. Extremely uncomfortable to sit in for very long. Actually causes back aches. Tried to live with it for a few months. Can't, just too uncomfortable. Called the store today. Willing to do nothing including fixing the issue of the lever not working well. Suggested we sell it online; and that sometimes when you buy a swivel it makes the center of gravity be off and hard to get out of the chair. Obviously salesman didn't tell us that. We are repeat customers too. Liked the first chair and couch. Bought again based on reputation, but apparently customer satisfaction and quality are not number one with La-Z-Boy anymore. Don't bother buying La-Z-Boy, not worth the extra money. Our cheaper recliner we replaced for this one was so comfortable. Shouldn't have redecorated.

We've had La-Z-Boy furniture in our home for five years. Three weeks ago, we did a home upgrade and purchased a sofa, a power recliner, an ottoman, and some rugs from them. The sales representatives were friendly, professional, knowledgeable, and timely. The delivery people were also very courteous and friendly, and they made sure that they wiped off their feet before coming in. But I was surprised that their scope of work in delivery was to just bring in the product. They don’t necessarily stage or help in doing things like taking off the plastic from the furniture. When they delivered a second round of products and brought the rugs and later on the rug pads, they helped with the setup, but they did certain things only if I asked them to and these weren’t a part of their normal scope of work.

Less than a year ago my wife and I decided that it was time to purchase new furniture for our living room. We ended up at La-Z-Boy because our previous furniture was from there. We didn't have a great experience with the quality and wear of that furniture, but we chalked it up to having kids. Fast forward to now, we buy a small sectional for over $3,000. It arrives and the friendly guys set it up. Once they leave, we notice an arm is broken. So we call service. He comes and inspects it, and orders a new arm and leaves a card with a phone number when the arm arrives at our house. That happened MONTHS ago.

La-Z-Boy denied my request replace my sectional sofa, which had been repaired twice due to structural defect (arm detaching from the body of the sofa). This is the third time of experiencing the same problem so I no longer have the confidence that the issue will be permanently resolved unless the entire sofa is replaced. Today, I called and reached out to La-Z-Boy to resolve the issue, but was denied. They wanted to send another technician out for $100+ at my cost to look into the problem.

We were very excited to be owning our furniture from LZB until it got delivered. 1 of the items - stained. 1 of the items - wrong color. Manager at store tried to blame us for ordering the wrong color (sorry for not checking that the code the sales rep made was not the right one in your system - yeah let me do your work for you!) and then we get the replacement 1 MONTH LATER and it has a rip!

I've got 5 La-Z-Boys in my house. I have them upstairs and downstairs. I was looking for a particular piece and I found it at La-Z-Boy. The girl was quite young. I understand this is true with a lot of young people but when I first went in, she sat at her desk and said, "Can I help you," instead of getting up and walking back to see me. I really was not very pleased with the sales representative. I wanted to look at the samples and take them to the light and every time I would go back, she would say, "Well, what do you think, well what do you think?" It was so many times. I wanted to make a good choice which I did. But sitting at the desk, asking me what I decided, let her know what I decide. It was not very appropriate.

We recently purchased a sofa, recliner, and lift chair from La-Z-Boy. My wife wanted new furniture while I have ALS and needed a lift chair. My wife had very good interactions with the sales rep and she scheduled the delivery of our furniture. The delivery guys came when they were supposed to and delivered all the items that we purchased. The quality of the furniture we got seems to be very good. The La-Z=Boy people did what they said they were supposed to do and followed through, and we had a very good experience with them.

I purchased two recliners and a sofa from the La-Z-Boy store located on North Dale Mabry, Tampa Florida. At the time of delivery, I noted that there were three separate places where the fabric was not securely connected between the back of the recliner arms and the back of the recliner, leaving each of these sections with frayed fabric sticking out from the chair.

I have purchased a power recliner from La-Z-Boy a couple of weeks ago. I bought it for my dad. The people at La-Z Boy were really accommodating to my dad and really friendly. He moved into my house and he has a spinal fusion. We needed a comfortable chair that he could sit in and be comfortable with his neck and this furniture helps. It squeaks a little bit, so I will have them come to look at it. Other than that, everything was great. We're happy with the purchase.

Purchased a leather recliner 3 years ago and the leather is cracking. I was told that I am out of luck. They are not responsible for anything. Poor quality. Terrible customer service. I would never buy another La-Z-Boy piece again. Buyer beware.

I was very pleased with La-Z-Boy. I’ve already bought from them before and it’s very easy to go to them because they have a large variety of items and I find the quality and designs that I like there. I went in for a couch because my old couch was 25 years old and it was looking a bit tired. Their rep Claudia was outstanding while Donovan was exceptionally helpful. Donovan suggested that they could come to the house and do a design plan for me. But I thought they should just give me some ideas of how I can make my room look nicer. So, Claudia did the whole design and I loved it.

A friend of ours got her furniture from La-Z-Boy and she said they stand behind everything. La-Z-Boy’s saleswoman and designer were great. They knew what they were talking about. We had so much selection to look at that it came out to two different living rooms. But we found the furniture with the colors that we wanted and had made arrangements for them to deliver it to our new house before we move in. Overall, the experience was great.

Our dogs were kind of messing up our furniture so we decided to get rid of both pieces. We saw the ones we purchased on the floor from La-Z-Boy before and really liked them. All the interactions we’ve had with their sales reps had been very good. Allison was the one we first talked to. I bought an electric recliner from her a few years ago. We did schedule the delivery of our furniture and when the guys came, they were very efficient. They knew how to put the thing together and set it where we wanted without hitting the walls or anything when they brought it in.

My power sofa from La-Z-Boy is perfect and I love it. My sectional was taking up too much space and I wanted something that had recliners on it so when I saw a sale, I decided to check it out and I had a good experience in the store. The sales representative was great, she showed me the different fad and I felt no pressure from her. The cost was also reasonable and I’m totally satisfied. There was a delay because I had a hard time to get rid of my sectional first but as soon as I was ready, I got the sofa in a couple of days. The delivery team was perfect and they brought the sofa in and demonstrated how to use the recliner properly.

I have purchased quite a bit of stuff from La-Z-Boy such as two recliners, two chairs, some rugs, and some paintings. Aside from those, I already have another La-Z-Boy chair. I'm very happy with these products, but I was happier with Kylie, the young lady that came out and helped us pick the products out and placed them in my house. She was very good and my experience there was made excellent by her. Everything has been delivered with exception of one picture.

After 3 years of owning a high-end La-Z-Boy recliner, the t-nut and screw that holds bracket for the back of the chair pulled out of the cheap oriented strand board side panel. We purchased the extended warranty, but were told that only covers the motor. We had to spend $109 for a repair person to come out to the house to look at it. It took a few weeks for that appointment, which was considered a rush job! He spent about 5 minutes looking at it and taking pictures. He then told us it was covered by the factory warranty but we'd have to pay again for him to come out to fix it. He also told us that he would order the parts and when we received them to make a follow-up appointment to have him come out.

I went to this store to specifically look at couches with recliners. We wanted to know the price of one manually. What followed was 45 minutes of interrogation that had nothing to do with our question. In the end the form he showed us had the love seat with it, that we did not want. The assistant manager who came over made fun of a broken recliner I noticed and said it was caused by "fat people". Stay away from this store. It is high pressure and rude!

I'm 81 years old and I've been buying La-Z-Boy furniture for many years. When I moved from Colorado to North Carolina, I had to leave all of my furniture there and buy a new sofa. I went into the La-Z-Boy store in Centennial, Colorado and I told them about my bad experience before where the red recliner sofa I bought from them about 15 years ago did not hold up. The upholstery wore off within a month and I was under the feeling that La-Z-Boy's quality had deteriorated. I almost did not buy another sofa from them but a lady there told me that the new fabric would last for a long time. I trusted her and ordered it in advance to have it delivered. I phoned the store and talked to a very helpful young lady on the phone who was in the Raleigh La-Z-Boy store. She did a perfect job. The sofa was delivered the day that I came in my house in NC and I love it. It's looking good after two months.

I bought a new house and I decided to purchase new furniture. The gal from La-Z-Boy was great. She did measurements and helped me to fit the furniture in correctly. But their phone system sucks because I can't get to who I need to. Also, they do not carry a big enough variety of furniture. The delivery was all good, though, and the furniture has good quality.

This is the second time in 16 months that the cable to recline the chairs has broken. Yes they will fix under warranty, however they will charge $80.00 for the service call to repair, or I can pick up a seating unit of about 350 +/- lbs and take to their shop and they will do for free. That is not what I would refer to as quality customer service. I bought LaZboy for the quality, somehow it got lost in the translation. Unit original delivered in January of 2014.

The furniture that I had was worn out, and I wanted a recliner. La-Z-Boy's rep asked me if I knew what I was looking for. I gave him some ideas and he steered me in the right direction. We went through the different products and went through with the warranties as well. I ended up purchasing two recliners. The delivery team was super and they were in and out. The quality so far has been wonderful and the cost is reasonable. Everyone acted like they should act, and everything was fine. I even had to reschedule the receiving of the furniture because something came up, and they were great with that. It was an efficient and straightforward experience overall. There was no dallying around and I'd purchase from La-Z-Boy again.

I was at the La-Z-Boy store with my daughter and she was buying furniture. I bought a swatch of material that matched her furniture because I was going to re-cover a dining room chair for her and the salesman was wonderful. He spent a lot of time with us. He was knowledgeable about the furniture and we didn't feel that he was pushy so we felt comfortable in his recommendation. I also liked the store because it was set up in vignettes with furnished little rooms. We chose the store because we have been to other stores but we didn't find anything. We also thought that La-Z-Boy was going to very expensive so we didn't go there to begin with. But we went there because the quality of the furniture was spot on and they were on sale so the furniture was very reasonably priced. We're glad that we tried La-Z-Boy.

Initially I signed up for the at home design consultation. I thought it was great. The designer picked out furniture set, and accessories. HOWEVER, I guess I got caught up in the moment of wanting to purchase a sectional along with lamps, rugs, pillows without realizing they were WAY OVERPRICED! I'm talking 400% markup on some items!!!

My wife and I purchased a new La-Z-Boy recliner about 2 years ago and we will never purchase another La-Z-Boy product. For what it cost it is of very low quality. Simply put it is fabric stretched over plywood. We weren't happy with it after about 6 months when it was obviously getting weak and wobbly. The padding on the arms is so thin that it is uncomfortable to rest your arms on them due to feeling the wood through the material. No use in wasting my time and effort to pursue any relief through the store we purchased it at or dealing with the manufacturer so we are just taking a loss on it and moving on to another brand. It's just built very cheap and we are sorry we trusted the brand name.

I had a La-Z-Boy chair for 13 years and when I got a new house and my furniture didn't match the house, I purchased sofas and recliners from them. The delivery team was very friendly, courteous, and quick. But it would have been nicer if the furniture was cheaper.

When my husband was sitting in the recliner, it broke. I went to La-Z-Boy and everybody was great. The sales reps were fantastic people and they helped us. They wanted to come out to the house, but I live so far and I didn't want them driving all the way over here. Also, the delivery team was very good. Everything came in and was all packed very nicely. They fit the back and the whole chair together. Then they took them apart and showed us how. The quality so far is very good. They're expensive chairs, but they're well-worth it. My room looks beautiful and my two recliner chairs are gorgeous.

La-Z-Boy has great quality and it lasts. We've had a leather recliner from them for many years. It's in a teal color and I loved it. I sat on it constantly, but the foot piece got broken and it would cost more to fix it. So we decided to replace it with a smaller leather recliner in a tan color and has a little bit different texture. We’re in a condo, so it’s not too big. We've had it for about a year or two and we love it as well. But, I bought this current couch from Walter E. Smithe and it was very expensive. We used that couch constantly, too, but the fabric and the cushions didn't hold up, and maybe we bought the wrong color. So we replaced it with a leather couch which we think will be longer lasting.

I moved and had a bigger space so I purchased a new sectional and a recliner from La-Z-Boy. The salespeople were very helpful and able to answer my questions easily. One of the chairs makes a weird noise but the sectional is fine. I've had their products in my home for five years.

We needed some new furniture so we went looking. We took our time in La-Z-Boy and asked the salesperson over when we needed help. The interaction with the sales rep was good. When the furniture was delivered, the guys were a little bit speedy. They were on a schedule and they were trying to hurry up. But other than that, everything was fine. They came on time and they were very friendly. We like the furniture. If it holds up, we'll be fine. If it deteriorates, we'll have problems.

We purchased a chaise from the La-Z-Boy in Florence Kentucky and were excited to pick out the material to coordinate with our living room. After 5 weeks of waiting we took possession. Everything looked great... Until you sit across the room looking at it and notice that the cushion is crooked (off center by about 2"). We went over to straighten it and realized it was sewn on. So, we took a picture and went back to the La-Z-Boy store two days after receiving it. They listened to our concern and looked at our picture.

Delivered love seat which was incorrectly made. They took it back. The single recliner broke an hour after it was delivered. Technician didn't show up on date scheduled. Said another couldn't come for three weeks. Took back recliner but kept $169 delivery charge when it was their fault for sending defective furniture. Filed a claim with the BBB. Horrible store and even worse customer service. Why should I be penalized for, their errors? I would give it no stars if I could.

I had two La-Z-Boy recliners that were old, worn and torn. It was time to replace them so I purchased two new recliners from La-Z-Boy recently. The quality of the furniture was great and it's exactly what I expected. The sales rep was very helpful and the delivery team was excellent. Their customer service was really good in setting up the appointment when the recliners were on their way and then notifying me what time frame they were going to arrive. The driver called ahead of time and they showed up earlier than we anticipated. They were very customer-oriented and I was very satisfied.

I purchased 2 La-Z-Boy Recliners in July! The chairs are very comfortable, we have enjoyed being able to kick back and relax! Thanks to our salesperson, Susan **, who was very friendly, helpful and patient with us while we toured the store making our final decision! No regrets!

This is my first La-Z-Boy purchase. I bought a new recliner because our old one fell apart -- I used it often. I recently had a knee surgery and I was uncomfortable sleeping in the old bed, so I can only sleep in my recliner. I was looking for a comfortable one to sleep in and the La-Z-Boy one was on sale and chose it. I also went and sat in a few of them and they were very comfortable. I've had my La-Z-Boy recliner for a couple of months now and I'm really enjoying it. So far, it's a good product.

I needed a chair and I went to a La-Z-Boy store in Lombard out in Roosevelt twice and bought two recliners. The first time, I dealt with a guy who was informative and friendly. I was under the impression that I was going to get the power recliner that pushes out the lumber and adjusts up the head, and he sold me on that. When it was delivered, it was just a regular power recliner. But the delivery guys told me that I got what I paid for, so I just took it. My biggest complaint is that I had waited an extra month for this recliner because of that same employee. But I am extremely pleased with the furniture itself.

I just got married so I'm furnishing my apartment. I bought a loveseat, a recliner, and a sleeper sofa from La-Z-Boy Furniture Galleries. Everybody there was nice. The overall delivery experience was nice. It was very smooth and they were on time. I love the furniture and it's worth it. It's really comfortable and I keep falling asleep on it. Everything went perfect and I would recommend buying from them.

My furniture’s worn out so we decided to get new ones. We knew what we wanted and saw what we wanted at La-Z-Boy. We picked it out and set everything out to be delivered.The delivery crew was great. They called and said that the furniture was in and we told them what day to bring it. The furniture came okay and we're pleased with it. Everything went well.

My wife had a surgery on her leg and needed a chair where she can keep her leg up during rehab. The couches that we first purchased from La-Z-Boy have held up well and we have always been happy with them so we came back and bought a chair. I went in the store needing something that I could take home that night since my wife was going to be discharged the next day. The salesperson called around to make sure we can get a floor model that I could pick up that night so I was extremely impressed. He showed the construction of the chair, what set it apart from the competitors and talked about the material used for the different types of chairs and different price points.

Don't buy the cloth recliners. We bought 2 during a Black Friday sale last November and the material is wearing down and they both make a loud sound when letting the footrest back down. I wish I would have saved my money.

My chair has broke down 2 times in first 3 years. No big deal. However getting them repaired is another story. I have been fighting for 2 months to get my recliner fixed. It is the only place I can sit in my house without lower back pain. This was the main reason I bought the most expensive recliner on earth. Service man came out and ordered the parts. Week or so later parts came. They were not all there. Called and they said, "Don't worry. They are all there." Repairman returned. He said this is not all the parts. I then received another part but not all of them. Over 6 weeks have past and the right parts are now here. But the repairman will be 2 weeks before he can come to my house for a 15 minute job. Shameful treatment for what you spend.

Worst experience in purchase of three recliners. They were ordered wrong and one chair lost in shipment for two weeks. The sales person in Birmingham store (Rene) stated it was her fault in order but did little to help or keep up posted. Manager Steve was the most incompetent person I have ever dealt with and told several outright lies. After a month of all this tried five times calling regional manager and never heard from him. Still have not gotten two chairs but paid cash two months ago. Awful company to do special orders and 150 is the worst store in town.

We had a bunch of furniture in the living room but we got rid of it and gave it all to my stepson. We started re-equipping our condo. I owned La-Z-Boy furniture in the past. I have the love seat and this chair that I've had for 12 years. I love them so I bought more. I bought the older furniture in 2004. The La-Z-Boy store in Columbia, Maryland, was on sale at that time. It's still very good. I purchased a power sofa and a love seat recently. I had a nice sectional that I got rid of because I needed the room. It's really a large living room but I shortened it. I wanted a couch and a love seat instead of a big sectional so we looked at other competitors but we went into a La-Z-Boy store instead. We wanted the furniture that was dark red in color but they only had the brown color so they suggested that we have it made into the color that we like, so we did that. We also bought some lamps and other stuff that was on sale.

I just moved in with my mom and her stuff was not comfortable and we decided we needed to look for some furniture. I purchased recliners and a sofa from La-Z-Boy and they're very comfortable. The sales representatives were awesome and we had a good time. The delivery team was nice. They moved our old stuff out to the driveway and brought in the new stuff. It was a fun experience overall.

Our other couches were too old and we decided to purchase new furniture. We got our couches from La-Z-Boy and we love them. It looks like a loveseat but it has a console with the cup holders in-between. We got two of those and one of them has something wrong with the mechanics because there’s a bit of a shimmy when we retract the seat back.

We have 2 sofas purchased at La-Z-Boy store and have had less than 6 months. The fabric has many rough spots from piling material. The cushions have lost their shape and look bad weeks after first use. Customer service is hateful and offer no resolution. Say stuff just happens but do not stand behind their product. I am disgusted with this company and plan to spread the word about their overpriced products.

I have purchased 8 La-Z-Boy chairs over the years. I have also bought my last one. I took my La-Z-Boy in for repairs in June. It is now mid-August and my chair is still not repaired. This is the worst company I've ever dealt with. They charge HIGH prices for cheap made products and take forever to repair them when they break. The company I purchased from is Walnut Cove Furniture. I have another chair I purchased after the one being repaired that has broken also. It's not even 2 years old yet. Springs are broken in cushion, screws are falling out. Every La-Z-Boy I have purchased has had to be repaired. But it didn't use to take this long. I will never purchase another one. I can buy cheaper furniture at other places and replace them if they break and not have to deal with the headache.

Purchased two leather recliners at Tampa, Florida store on August 4 2017 and they were delivered August 8 to our home. Chemical smell was strong from the beginning. We tried everything to no avail. I stopped by store after church on Sunday August 12 when salesman Steve ** suggested I call service for help. It took 3 days to get a call back to be told nothing could be done as LB has the problem often with the spray on the foam. I called Steve ** on the evening of August 15 only to be told the manager would call me later in the week when she got back from vacation. I left another message at the sales department the morning of August 16 asking them to go ahead and pick up the chairs asap as the smell was making my wife sick, I have not received a call back. Store is 05. Salesperson is Steve.

We've owned La-Z-Boy products in our home for 10 years. When we realized we needed to change some stuff, we purchased a new table and accessories. The delivery team was on time and did a good job delivering the items. And so far, so good. They haven't broken yet and with regards to its cost in relation to the quality, it's adequate. Overall, La-Z-Boy has excellent service and product. We probably will go back and get some more.

Our tush was getting ridiculously warm and this led me to my first La-Z-Boy purchase, although I have inherited stuff when I was younger. The sales representatives weren't pushy. I ended up with two different people because I was there on two different days. The first one was less knowledgeable due to being relatively new. He had to look up a bunch of stuff, but the second person seemed to know a lot of it already. Afterwards, we scheduled the day of delivery and the team got here within the window they were to be here so that was good. I wasn't home for the delivery but my husband was and when I arrived, the couches were in the right places. I'm happy with the quality and I would recommend someone else to go there for the same ones.

Ordered a recliner for our son back in July. Salesman told my husband that it would arrive at the Lakeland warehouse Aug 5th. As of today (Aug 16) no one can give us an answer of where the recliner is. Today it's "oh it's not shipping from factory until the 19th so probably sometime in September". We paid a lot of money for smoke and mirrors. Sent off email to the president of the company and the regional manager. Hope someone higher up the chain knows what the hell is going on, obviously the Brandon Florida store is clueless.

I've had La-Z-Boy furniture in my home for 30 years and they had finally worn out so I recently purchased a new sectional and chair. Their sales rep was very good and knowledgeable. The delivery team was excellent and they moved out a couch and helped my husband put it in a truck, which was beyond their call of duty. So far, I'm happy with the quality of my furniture. We had one little problem with the chair and they came out the 10th of August and repaired that. I also had a little issue with the matching of the fabric on the cushion with the chair on the pattern. I could see why they did it that way but to me, it should match. They would call that a random pattern but I don't because I pattern to it. Overall, I was happy with the whole experience.

I am very happy with the furniture I bought from La-z-boy. It is Kincaid. I like that the furniture is real wood and made in America. My issue is with the service. I purchased the service plan, not cheap. When my new furniture was delivered, there were problems with drawers not shutting properly as well as a small cut in the edge of one table. I called Comfort Care immediately, as I had purchased the service plan. It took over a month for a service technician to come to my home and view the problems, not to fix just look. He then ordered the parts needed to supposedly fix the issues. I waited for over a month for the parts to arrive at my home.

I have been very happy with our recliner couch until it wouldn't retrieve properly. But wasn't too worried because La-Z-Boy has always had a good reputation for standing behind their products. I called and made a appointment for service. They were a good month out. My service time window was 730 am-8 am. I called back a few days before my appt to see if they could push back my time a little because I needed to run my kid to practice. No, they couldn't do that. So, I took my kid really early so I could be back in time. It's 820 am and no one is showing up. Called and they said they called the night before because they needed to change my time. The gal told me they left a message but I had no message on either one of my phones.

I went to recline my chair back and it broke. Literally, the spring just fell apart. And so, we gave it to one of the guys that worked for my husband. Then every morning I’d see tons of stuffing of my couch on the floor. So obviously I needed new furniture. My husband got a La-Z-Boy and his ain’t even worn. It's beautiful so I said, “That’s where we're going.” They're great and they got good furniture. I told the representative what I had in mind and he said he's got something with my name on it. He's a very nice man. I like his honesty and he knew what I wanted. We got a recliner and a sofa from them. It was fine and cool once the delivery team got it in and set it up. I love the quality and the cost was very fair. I get what I paid for, and I understand that at my age. I tell people who are searching for furniture to go to La-Z-Boy and save their time. They got a fair price and great quality. I'm very satisfied.

We've had two gliders and a sofa from La-Z-Boy for over a decade and recently, I purchased this rocking chair from them for my wife and a newborn. It was my gift to her at the baby shower. But this might be our last. Their sales representatives were extremely pushy. We placed out two different items and they said that they're going to do it for the same price. At that point, we hadn't purchased our house yet and they weren't willing to store it. So I said that I'm just going to take this chair but they were very reluctant on giving it to me for the same price. They said that their vice president priced it for me. They were dishonest. I understand they're trying to create sales for their team and putting money in their own pocket. By all means, they can do whatever they need to do like do a follow-up but they shouldn't try to pressure right off the bat and give someone a guilt trip. They should let the consumer make their own decisions.

I wanted to go forward on my first La-Z-Boy recliner but I went too far and it dumped me on the floor. So I had a very poor experience but I went back and got another La-Z-Boy recliner. It's a good quality chair but in the last three weeks that I got it, it's very hard to get my feet out. They're getting stuck in the foot area.

Placed an order in 18 April 2017 and got delivery in 10 June. Still waiting for the cushions that were ordered at same time. Called, spoke to salesman and he advised will order new set will be 6 weeks!! No problem will get new set. July 27 called, left message for salesman. Received call, “We will call you when they arrive.” Aug 8 called and left message for manager. Aug 10 called to manager. He had left for the day and would not be in the following day. (Fri) Aug 14 called head office and spoke to customer service rep Ashley. She will look into this matter and agreed that it does not take that long to get pillows. Promised a call back within 24 hrs.

Whatever La-Z-Boy used to stand for in terms of quality or durability has apparently gone by the way. The recliner I purchased only 4 years ago is essentially falling apart. The leather on the headrest has worn through and ripped, the padding in the arms has collapsed, and one arm rail has either broken or come loose. The previous two recliners I had purchased from La-Z-Boy lasted a combined 29 years, so I can only assume they have elected, like so many other companies, to sacrifice quality for profits.

I’ve had La-Z-Boy furniture in my home for several years and when I moved I needed something in my TV room where I could sit comfortably and the only place I knew where to go was La-Z-Boy. The sales representative helped me with the different colors and types of material. She showed me everything because I asked specifically for a loveseat with the console. She was great and the delivery team was very professional. They set it up to make sure I knew how it works and they checked everything with me to make sure they are all in working order then it was ready to go and they left. I love the furniture, the patterns and the different things. The quality is excellent. It could have been cheaper but the loveseat is extremely comfortable and my two dogs and I sit very happily together in our new La-Z-Boy. I definitely recommend it.

I just bought a house and I wanted to put new furniture in it. All of the sales reps at La-Z-Boy as well as their delivery team were great. I like the furniture and it's comfortable. It was a little pricey but it was custom. Other than that, it was fine and I wasn't worried about it. Everything was good and I'd do it again.

We got a new house and had more space, so we went looking for new furniture. We purchased a recliner sofa and chair from La-Z-Boy. It was our first purchase from them and the quality has been fantastic. The delivery team was also great. They’re very quick, neat and organized.

La-Z-Boy had a sale so I got one for my son as a gift because of the good price and because it’s an American product. I had excellent interactions with the sales and delivery people. They were very kind and patient. Because I'm disabled I'm slower in getting around but they accommodated me and were very nice. In fact they went out of their way to make sure that I was comfortable regardless of whether I was buying or not. They were also very careful with my house and other items during delivery. I'm really satisfied. We're enjoying the La-Z-Boy chair especially my husband. He's disabled and he really gets a kick out of it. The rest of the family is having a good time with the chair too.

When we moved, I bought a loveseat, a recliner and some accessories from La-Z-Boy. The loveseat wore poorly in the six months that we had it so we returned it and had it replaced with a leather sofa. We’ve had these furniture for eight months already, and we have also bought from them in the past.

Purchased Urbana Oval Cocktail table & 2 end tables. After less than 6 months veneer on tables began to show scratches and bubbling which are listed under the what is covered section of the Ultrashield 5 year protection plan. The glass inserts in all the tables fits poorly and allows dust and other particles to accumulate within a few hrs of cleaning. The glass insert on one of the tables appears smeared after repeated attempts to clean. Because glass inserts do not fit properly they have fallen through the "wooden" table tops crashing into the bottom glass portion of the tables. This is a safety hazard.

My other furniture was uncomfortable so I decided to purchase a power recliner sofa and accessories from La-Z-Boy. My interaction with the sales rep was incredibly long and I was given inaccurate information. I was told that I would have it within five weeks, but I didn't get it for three months. The rep said that it's been delayed, but then it's been delayed way too long and I was very disappointed. It was not necessary to be that late and they did not tell me why it was so. It would have been okay though if they had told me that the fabric that I wanted had been back ordered and if I was asked if I still wanted that fabric and if so, they should've told me that it might be delayed and they’d keep me updated. However, they just sent me an email saying it's been delayed. They said it should be back in such and such a day, but it never came in. Then two weeks later, they sent me another email but it didn't come in either.

We have bought some stuff up seven years ago from Gardiners and we paid an incredible amount of money for it which is ended up the same junk. So this time I purchased a sectional from La-Z-Boy. Their whole team was really good. The sales rep was wonderful. We gave her the dimensions of what we were looking for and she designed it for us. Everything fits perfectly. I thought it was going be too big but she kept reassuring me that it will all fit just fine and she was 100% right.

I recently purchased a sectional from La-Z-Boy and it was a pleasant experience. The minute I walked in, they greeted me. They were very friendly, genuine and they asked if they could help me. At first I said no, but after I was there for a few minutes walking around confused, they came to me. They asked me some questions and so I told them what I wanted. They took me right to the exact thing that I wanted and told me all the options I could get with it just for material plus the ways I could set the sectional up. They took time with me and they were very nice people to work with.

We're building a new house and we purchased a sectional from La-Z-Boy. Their sales reps were very good and they did not push us with anything. They took care of us and everything has been good.

It has been ten years since we purchased our last set of furniture and it was time we get a new one so we went with La-Z-Boy. We’d gone in the store like three or four times debating. And we had two different salespeople in all of those times. They both seemed very friendly and hospitable. It was good customer service. They were helping us out the whole time. The delivery was quick and easy too. Plus the delivery team was awesome. Originally, we had bought the couch and a chair. Then we decided that night that we wanted to change the chair out to a loveseat. The next day, we went in, spoke to a young lady and it was super easy. They changed over the order and didn't have any issues. And now we're enjoying our furniture.

I'm 85 years old and at my age, I couldn't get up and down so I needed some help and decided to get me an automatic chair from La-Z-Boy. My grandson did the purchase but I was with him at that time. Their sales rep and delivery team were nice. So far, this chair has been doing good and the cost wasn't too bad if nothing happens to it in the next 12 months. But every once in a while, it makes a funny noise. It had only done it two times and I want to wait and see if it's going to continue doing it.

In January of 2015 we purchased 2 La-Z-Boy Recliners. Within the first month one needed to be repaired and the service was great. The service tech that came out was helpful and fixed the chair. Today 8-10-2017 I called and wanted to set up a service call to have the same chair repaired again. When we bought the recliners we bought top of the price scale and top of the line recliners. We asked about the warranty and the sales person told us it was a great plan. That everything had a lifetime guarantee and that it was one of the best warranties around. So believing this we purchased our recliners. Again paying for not only the recliners but for the fabric protection also.

We've had La-Z-Boy furniture in our home for a long time and we wanted to redo our loft so we purchased new furniture from them. Their sales representatives were very good. Also, the delivery was fine and their guys were on time. The price could be lower but the quality of the furniture is good. We've been very happy in the past. And hopefully, we'll be very happy with this new furniture as well. Overall, we had a very good experience with La-Z-Boy.

I purchased six dining chairs from La-Z-Boy two months ago. We are using an old table and wanted chunkier, heavier chairs to go with it. I have been searching for a long time. I happened to be right near their store in Appleton, Wisconsin so I popped in there to see and look at a chair similar but not exactly what I wanted. I then looked through some of the pamphlets that they had, saw the chairs and ordered them because they didn’t have them in stock. Their sales reps were great. They called me and we picked the date of delivery then they delivered them.

I ordered two lamps from La-Z-Boy about a month ago and I’m still waiting on them. I’ve been very pleased and enjoyed my other order but this one is just taking forever. I talked to their reps twice and was told it was still on order both times. So I’m not too happy with them. It could’ve been a little more expedient. With two lamps, you would think that wouldn't take a month. But the young lady said they had to be made. Everything else has been great. My experience has been awesome and exciting.

We've been purchasing from La-Z-Boy for about four years now. When we first moved into a house about four years ago we bought a couch and a recliner. La-Z-Boy really has good quality furniture because until now those still look brand new. La-Z-Boy furniture is not cheap but it's going to last us our foreseeable future. Then we went back and got the loveseat. And when we purchased the home we needed more furniture and a desk. We started talking with Dawn and she was fantastic. When she went to the store manager position she then got us familiar with Amy who was just as great. It’s been a carefree purchasing experience with great sales reps. Plus the 12 months, 0% finance was perfect.

I shopped at the Columbus, GA location with my boss on Saturday, August 5, 2017. We were assisted by a gentleman, Tyler **. He was extremely helpful with ALL of our questions. He was very knowledgeable about the products and fabrics. My boss ended up purchasing a couch (which looks fabulous), a chair and ottoman and also a side table. When I look to re decorate my house, I will definitely consider La-Z-Boy and look for Tyler.

Over $3000 down the toilet on a custom couch called the "Collins". It does not hold true to its claim or warranty. We ordered a custom couch just over a year ago and opted for the upgraded "memory foam" seat cushions. It's been about 18 months and the seat cushions go FLAT when sitting or laying. It has become terrible for our posture and back. As of now, I don't even want this couch any longer due to the cushions.

I had a hip replacement and I needed a means of getting on my feet. And I was told by a person who also had a hip replacement that getting a lift chair was the way to go. I purchased a La-Z-Boy lift chair and the delivery went very good. They were going to get it out a day later but we had an engagement going on. So, they delivered the very next weekend. And they got here an hour before they said they were going to. They brought it upstairs, set it up, and they brought the old chair that was here into the garage downstairs. So, they made life easy there. I love the lift chair. It's high-end stature and is working out fine. I don't have to bend down and then when I have to get up, it virtually puts it on my feet. So, I can get up and use my walker around the house. With La-Z-Boy, you pay for quality and I don't normally spend $2,000 on a chair but I needed it. If we got to buy another chair or replace some furniture up here, we'll probably end up with La-Z-Boy again.

I've had La-Z-Boy furniture in my home for more than 25 years now. I have a pet sleep in my living room for a period of time and the pets damaged the furniture. Since I don't have pets now, I decided this would be a good time to have a new furniture. So, I purchased a recliner and a couch from La-Z-Boy. The interactions with the sales rep were very good. I prefer the second time I went there. I like that they don't work on commission so there's no pressure or anything like that. They've been very customer-oriented and not pushy. They also have good pillows and I asked them if they are still as good as they used to be because their mechanism is that they're guaranteed for life. They said that it's the same pattern.

I totally renovated a very large room and I've had a sectional for 25 years that was past due in replacement. I just wanted to be finished with kids and pets before I bought an expensive furniture and I've always wanted to buy La-Z-Boy furniture but I thought it was probably going to be more expensive than I wanted to pay. Then I saw a new shopping center open up near my house called Foundry Row in Owings Mills and it has a La-Z-Boy in it with a fixed "Sale" sign. So I went in and saw exactly what I wanted within minutes. It was the same type as the sectional that I bought 25 years ago and it was on sale.

I've had La-Z-Boy products in my home for 20 years now. I have a couch and four recliner chairs but one fell apart so I purchased a new one. The sales rep was a very nice person to be around and the delivery really worked out fine. The new recliner is very nice and I like it. I also like the material over the arms and that I can feel my body mold into it.

The sales reps were great at the Chico’s Store. We've got six La-Z-Boy recliners in our family room, so we've bought quite a few over the years. I got the single, low powered recliner chair, but our love seat and our couch are all powered. The delivery people have been here before and came at about 10:00 this morning to deliver the chair I'm sitting in right now. I showed them where the chair is supposed to go, they replaced the old one with the new one and they were gone. They were courteous and very nice. The one I replaced is still in good shape and my great granddaughter is going to take it. When we bought our couch, we also bought a recliner like the one I'm sitting on for my oldest daughter and she likes it as well.