La-Z-Boy Furniture Galleries Reviews

I am rating the delivery of my chairs. The delivery men were very professional. They arrived 1 hour early which was great for me. They were in and out quickly and knew what they were doing. They were excellent.

This is a real mom review. I tested out the iClean fabric in silver gray. First I did a simple water test and it was amazing. Beaded up on the surface like advertised! Then I tried foods frequently consumed in my house such as hot sauce, spaghetti sauce, peanut butter and jelly, chocolate, cheese puffs etc. I let my two year old try his luck with the fabric. Like I said this is a real mom review, every mom reading this knows their children don’t “drop” food on mess free. No my two year old ate his sandwich in the kitchen following the rules, but escaped before I could wipe his hands, again moms will nod their heads in agreement. He wiped his hands on, smeared it around and did god knows what else. When I got to him in the minute it took to get a wet paper towel and grab him I saw the damage. I followed the cleaning directions to a T! Dawn is recommended and that’s exactly what I used. It got the stain out for the most part.

On 12-11-17 my wife and I went to the La-Z-Boy store in Fairfield, Calif. and ordered two new recliners. We realized at the time that we were placing special orders and they could take the entire eight weeks to be delivered. At eight weeks I called the store and talked to our salesman, Michael **. After a period of time Mr ** called me back and said they had run out of the desired material and therefore hadn't started on the order. I questioned why I hadn't been called and advised of this and was not given an answer. I told him to use his discretion and order a color close to the one I had ordered. Now we are nearly twelve weeks since the order was placed, and paid for, and I haven't so much as had an apology, an explanation or a possible delivery date. I have since found out that I have lung cancer and this situation certainly doesn't help. I expect a phone call with an apology and a delivery date. My next option is to seek redress in a court of law.

We purchased a La-Z-Boy because my husband needed a recliner. Jose, the store manager, was very helpful and pleasant to deal with. The only thing was, on delivery, the recliner did not recline on the left side. So, they put it in for service to come out and a serviceman did. And it was that the delivery men had not hooked up a cable. After they left, I found a nut and a bolt and I was suspicious. I thought it might have come from my couch and it did.

We moved into a new house about three times the size of our old house, so we have a lot more room for new furniture. We bought a sofa, a dining table, a bench, dining chairs, chair rugs and recliners from La-Z-Boy. Our experience up to the sales part was really positive and the interactions were very smooth. The same person who did the sales also did our design work and helped us pick out the fabrics, the leather and the different finishes for things. But I was surprised that after the sale and as soon as I've spent my money, I didn’t hear from anybody. I scheduled a delivery and I always had to call and check on it. And when I would call, nobody really understood at the store which items I had or when they would be coming.

We ordered a sectional on January 6, here it is March 1st and we are not being told it is not going to ship to the warehouse until March 8 and then it will be another 5-10 days for delivery. I guess one piece had to be redone, if that is the case this should have been expedited. Very frustrating, we are going to cancel the order and go to Haverty's.

Bought a La-Z-Boy recliner in 2011. The fabric on the foot rest area kept wearing out, even though I almost always wear socks when I sit in it. Repaired free 1x and then they told me it was my fault, but would give no reason as to why they thought that. Not hard on our furniture, no pets or little kids so should have lasted. Will never ever buy La-Z-Boy brand again.

I got a chair from La-Z-Boy and I’m satisfied with it. It helps me get up and I can get my feet up about as high as my heart because my feet swell badly. I was very pleased with the sales rep that I worked with and he helped pick out some colors. It took a little time to have the order for the colors of the chair, but I got what I wanted. The cost was high, but I'm very well pleased with the quality. There were a lot of chairs that was cheaper, but I got what I thought was better and it suits me.

I'm 75 and married for 54 years and I've always had La-Z-Boy. My husband had passed away and I wanted new La-Z-Boys which we were going to purchase. But he had been very sick and he told me to wait until he goes then I could set up the living room the way I wanted. Because all those years, I had done everything like he wanted things done. He picked out the furniture colors and I let it be. We have a 160-year-old house and he went with that but I wanted to go with the modern look. The La-Z-Boy people were all very nice. They were very good and upfront. I ordered five tables, the pillows, a chair, an ottoman, two La-Z-Boys and a couch. The only problem I have is this rug.

I was replacing all the old La-Z-Boy furniture that was 16 years old with new ones, and the salesladies there were very helpful. They helped me decide and pick out different colors and things to go with my home. They were also very patient with me. Delivery was great as well. I scheduled it, then they called the day before. And then even after that, they called an hour ahead of time and let me know that they were getting close. The quality of the furniture is great and I'd recommend La-Z-Boy.

We placed an order with La-Z-Boy in December 2017. We purchased 2 couches and 3 recliners for close to $ 12,000. Our experience during the actual purchase was great and we had a fantastic sales rep. However, our experience since then has been nothing but awful. We were told, it would take 6-8weeks for our order to arrive. Finally, after 9 weeks, we at least received a part of order. We had 3 recliners delivered, 2 of them were so damaged, that we refused delivery and sent them back with the delivery team. The delivery team was very unprofessional and complained about having to take the order back! The recliners were sent back to the warehouse and we were promised a phone call within 48hrs. That of course didn't happen and I ended up having to go to the store as it was impossible to get the manager on the phone.

Love my chair and don't want a new one. I've rocked all 3 children in this chair and would like it fixed. It was purchased in JUL 1988 at the NEX (USNavy) in Scotland. There is a stamp "399" on the footstool. Where can I take it for repair in Indianapolis.?

Within 6 months of taking delivery on this $2,200+, on sale price, l leather recliner there were problems. The seat began to lean to the left, large indentations in the leg rest as well as where my back rests. Oh, and one of the corners on the top of the back was wearing through the leather. I could feel the hard frame as there isn't any padding. There is padding on the opposite corner. Everyone who sees this chair can't believe it's less than a year old as it's sagging all over and looks 20 years old, These problems increasingly grew worse and the chair is uncomfortable to sit in so 10 months after taking delivery, I called the Salem, Oregon La-Z-Boy store where I paid cash for the chair.

Make sure you are 100% sure of your La-Z-Boy purchase before you let them leave your home if you have them deliver your item. We purchased two La-Z-Boy chairs and were not happy with them as soon as I sat in it, but I was told that you only have 3 days to return your product. They charge 30% of what you pay to return them. The manager was absolutely no help with my problem at all. She belittled me and told me it would take a couple of months to break in the chair, when I only have 3 days to return it. I will tell everyone that I had a horrible experience with the La-Z-Boy chair. We had waited so long for nice chairs, but the chairs did not meet my expectations and they were very expensive.

I've purchased from La-Z-Boy before and I've had their products in my home for 25 years. But my old stuff were pretty worn out so I decided to buy new ones. Their salesperson mentioned that someone could come to my house to see what would fit in my space and I took advantage of that. So, their designer came by, took the measurements, and made suggestions on things that would work in my room. Then, she put together a computer layout for me and I ended up buying the things that she suggested. That service was pretty helpful if you need several pieces separately and I was satisfied with my experience.

I have a Southern Motion chair that was supposed to have lifetime warranty on the chair but they then tell me later that it is only on the motor. I paid 800.00 for the chair.

I just purchased a La-Z-Boy Lift Recliner from the Rockville Center store for $1199.99 plus tax and shipping. I called the next day after it was delivered and spoke to Steve (my salesman). He was very polite and helpful. I told him I wanted to return it. He said he would talk to the manager. The chair is very uncomfortable. No matter what position it is in you slide out of it. The manager said I would have to pay a 30 percent restocking fee of $360.00. I have returned merchandise before and never paid more than a 10 percent restocking fee. 30 percent is absurd and he would only give me a store credit. Total purchase $1388.15.

I special ordered a recliner for my husband's birthday a few years ago. The first chair I got was visibly crooked and mechanically misaligned. The second chair was straight but now the back is coming off and the back cushion is separating from the frame. I believed the hype about the quality of La-Z-Boy products. Never ever again!! This chair is a fabric recliner for which I paid close to 1000.00. I got ripped off.

I was having surgery and I needed a nice recliner to sleep in. I bought a power recliner from La-Z-Boy, and I love it. It is so comfortable, and I like all the features on it - the recliner, the backseat, etc. It is just a great chair and a good piece of furniture. The rep was wonderful. I told her what I wanted and she showed me what was available. Then she said, "Just browse and let me know what you like, if you have any questions." Also, I really appreciate not being coerced and not being gotten to one thing or another. And once I made my choice, she pointed out all those features and it was everything I was looking for.

I purchased a couch from La-Z-Boy about 20 years ago and it lasted that long. I have an in-home daycare and my kids have all used the couch, but it had no stains. Recently, I bought a table and accessories. I love the quality and I don’t have any problem with them. Everything is guaranteed. The reps at the store were great too. They were there. If you don't want to talk to them, you just tell them, "No. I'm just looking," and they will say, "Okay," and leave you alone. If you have a question, you can go find one and they are going to answer it.

Everyone in my family has always bought La-Z-Boy recliners. They are the most comfortable chairs with several colors to choose from. They are also the best recliners for the price.

We just moved into a house, so we needed furniture. It was really great with the La-Z=Boy sales reps. We had a designer come out to our house to help us with the room and they did the sketch on the computer so we could see how everything was going to fit in. They were really helpful. We ordered the furniture at the end of November and it wasn’t ready until January.

We spent $2839.34 for 2 Tripoli 2 Motor Massage Heat (power reclining) chairs on 7/16/17. They were not delivered until almost a month later on 8/12/17. The first problem we had with one of the chairs was the massaging function went all wonky in less than 6 months. While their parts have a lifetime warranty and there is 3 years warranty on labor we were still required to pay $80 plus tax for them to come out to the house to assess the issue with one of the chairs. The technician confirmed that there was a mechanical issue with the chair and said he would order the part. He said it would take about 3 weeks, maybe less, to get the part and then we would have to pay them another $80 fee to come back out and install it.

Like the color, very comfortable and can fit up closer to the wall than other models. Have had compliments from visitors on its comfort and style. Would buy again.

An emergency came to us and I had to get new furniture right away for my wife who has an amputated leg. I just bought some couches and other things from La-Z-Boy. This is my first experience in buying from them and and I liked it. They were nice and good. The sales representatives helped me in getting around the store so I could look at all the things that were available. Then I came back and made my decision to pick the furniture that I wanted. They scheduled the delivery of the furniture that I had purchased for me and I agreed to the date. The delivery guys were good and efficient, and I was surprised at how fast they could do the delivery. The quality of the furniture that I got is good. If it wasn't good, I would've brought it back. Also, the price was reasonable and good.

We bought 2 La-Z-Boy recliners some 25 years ago; they finally wore. We bought new recliners that should have been like the old ones, but the workmanship and durability of the new ones are nowhere near the quality of the old recliners.

The La-Z-Boy recliner was comfortable but fabric began wearing thin within a year, a spring inside broke and the reclining arm difficult to move. Paid a lot of money and was very disappointed.

My wife and I decided to purchase a new furniture as it was time to refurnish our home. I already got some La-Z-Boy furniture downstairs, where the first purchase we made was 15 years ago. Then, we decided to do the living room and dining room. The sales rep we dealt with was great. We were looking at furniture, taking turns and said, “Well, can we get one of this interior design?” So, Erica, the interior decorator, came over and measured the rooms, and we talked about stuff, and she gave us a good plan. When we went in, she got the 3D pictures that she put together and we really liked it. So, we decided to go with it. She did a great job. They are delivering the recent purchase this Thursday. Everything is working out really good. We had a great experience, and they got a lot of good options.

The sectional we bought from La-Z-Boy is nice. The only thing we don’t like is the odor. We got the waterproofing on it and we're not sure whether it was the sofa or the treatment, but something is outgassing. I have severe breathing problems and it was causing me some issues. But it seems to be getting better and other than that, we like our furniture.

This is a very stylish high leg recliner. The chair looks beautiful but is so uncomfortable. The recliner part is horrible. It is nearly impossible for me to open it since there is no lever; need to push on the arms. Being older, I do not have the strength to open it; so do not use it. The seat part is so deep, I have to use a blanket to raise up my butt. This was very expensive; complete waste of money!

We have had our Powered recliner for less than 60 days when the recliner failed. We called to find out about getting it serviced. Two and a half weeks later the technician finally came out, and he says that he has to put in an order for a part, then they will call to schedule an appointment to come and install the defective part. Really regretting this purchase.

La-Z-Boy recliners use to be better built than they are now. Only had a few years and having problems with reclining makes a lot of noise like something is getting ready to break. Last one we had last over 29 years.

I have had this equipment since 2004. I use it almost every day for an hour. I use other things as well iron and such. I work all day most days and sleep 8 hours.

I have a new house and I recently purchased a La-Z-Boy recliner and sofa. I got the 30 percent off sale they had. I also purchased from them before and have had La-Z-Boy furniture for the past 15 years. I've always been a fan of the furniture. The sales representatives were very friendly and accommodating. I used the in-home designer but it didn't work out too much, so I ended up doing it myself and got my creative juices flowing. I was satisfied with my experience with them, overall. The delivery guys were great. The only issue that I had was I was at work and they called me two hours before and they were supposed to be there. But I made them wait. My La-Z-Boy furniture got good quality. However, I've always purchased leather furniture. And the cloth furniture that I received smells like plywood. My basement still smells like plywood. So, I'm waiting for the smell to dissipate.

After quite a few phone calls, we did manage to get on employee (Linda) to assist us in finding our sofas we had ordered and should have been here before end of Feb. Sofas are now in and we should receive delivery this Fri. 3/23. Although, it took almost 3 months, at least we are finally getting our merchandise. Hopefully, the sofas have been made well. So far, we are now satisfied the problem has been resolved.

We have had our La-Z-Boy couch for a little over a year and unfortunately the couch looks like it's 10 years old! The cushions are pilling and thread from the seams are fraying. I was told by customer service pilling is not a manufacturer defect and nothing could be done! I would have never bought the couch knowing this was going to happen or spent the sum of money we did! We also have a La-Z-Boy leather recliner and we love it, no problems! Very disappointed in the quality of fabric and feel. This couch is not living up to the La-Z-Boy name.

We have been loyal La-Z-Boy customers since we purchased our first set of reclining rockers in 1990. However, we purchased our current and last chairs on 4/13/2017. These new recliners are not the same quality we were used to from La-Z-Boy. The cushions sag when sitting on them and they are very uncomfortable! The chairs were serviced on 12/12/2017, by replacing the cushions, however, it has only been 2 months and the chairs are no longer comfortable. My wife and I are not big people, so we don't understand why these chairs are not holding up. Perhaps there was a design change that has resulted in less support for the cushions. We are very dissatisfied with the La-Z-Boy product!

Our double reclining La-Z-Boy Sofa in our Cedar Creek 5th Wheel is less than 3 years old and is already cracking and peeling. We have been meticulous about keeping the sun off the piece and have followed care and cleaning instructions to the letter. We only use our 5th Wheel six months out of the year, so in reality, it's only had about 18 months of use. I won't be purchasing from La-Z-Boy when I replace it!

Expected more quality out of La-Z-Boy. Cheap, hard to lift and down handle's too low. I am only 5.3 and my feet hang over! My first La-Z-Boy and my last.

I love my La-Z-Boy! It was invaluable when my child was an infant. It is about 15 years old and still in use. Durable and held up well even with a kid and pets.

The sales rep was very, very helpful and she was quite courteous. She helped us decide our actions and looked at the different options. We love working with her. The person who came over to my house with the design was also quite helpful. It was just a wonderful experience. I bought two pieces from La-Z-Boy and I already received one item, but I am still waiting for the second one. The delivery was pretty good. They took care of the furniture and made sure they are not damaging anything that I already have and that everything was in the way it should be. They helped me put the new furniture in a place that I wanted it to be, and then they explained everything about the furniture to me. I really like the quality of the furniture at La-Z-Boy that I had, and the cost was pretty fair.

I purchased a renu leather sectional and the extended warranty in 2013 for $4341.36. It was delivered September 2013. We have already re-upholstered the headrest of one end of the sectional due to severe cracking and peeling. La-Z-Boy stated it was no longer under warranty and refused to fix but did put us in touch with their service department. We paid. We've had other issues too such as the parachute pull on one of the recliners splitting and coming off which was replaced but we had to pay for the service call. The metal on it is now unraveling again and it's now unusable as the metal stabs your hand when you try to pull and open the recliner. Now, the sectional is cracking and peeling in several areas. This is not normal and must be defective as I see other clients have this same complaint on this site. I've contacted La-Z-Boy corporate and they denied my claim stating it was not within the warranty period.

Buyers beware... La-Z-Boy is quite happy to take your money and have poor quality of service after you purchased. I purchased 3 recliners Nov 12, 2017. Custom with leather. They said it would take 8-10 weeks for delivery. Paid for half of the order. The order total was just under $10,000. Jan 4, 2018 I got an email that my chairs had arrived and that I needed to call to book an appointment and pay the remainder of the balance on the account before delivery which I did the same day and scheduled to deliver Jan 9, 2018. Yay my chairs are almost home... Jan 9 rolls around and I get a call in the morning that the delivery truck broke down, ok it happens, they rescheduled for Jan 11. Between 12 pm and 2 pm. 4:30 pm rolls around and still no chairs... So I called, the delivery company, La-Z-Boy, left messages, no answer.

I have no questions and as you can see I don't want to hear from you. Your employees were good. Your automated survey taker is garbage. It doesn't give a good impression when it doesn't work. If someone doesn't respond, there is a very high probability they didn't want to respond and repeating over and over and over and over. If someone actually does respond, it would help if the machine picked up on that and registered it, instead of repeating the initial question over and over etc. If you actually care about what I think, don't have a machine that doesn't work make the calls when there is no one on duty to let you know the machine doesn't work. In summation, you obvioustly don't care enough about my experience if it's outside of your normal business hours as you cannot be troubled enough to make sure it works.

Love my recliner! It has massage and heat. A connection broke and La-Z-Boy sent a new back and Thornton Furniture repaired it. It has massage and heat again.

The La-Z-Boy recliner is about the few chairs that you can relax, sleep, eat, watch tv in the comfort of your living room. They also can be formatted to a person's handicap. They have La-Z-Boys to help people stand up from a sitting position so I would recommend La-Z-Boy for everyone's needs.

We purchased a recliner from La-Z-Boy, and the cost was reasonable. The sales representative we worked with was very articulate and very helpful. They had the recliner checked at the warehouse and there was one available, and they delivered it to us in a day or two. The delivery guys were fine and very cooperative.

I just visited the local furniture store that carries La-Z-Boy furniture here in Great Falls MT. I was expecting to see the new and stylish furniture that La-Z-Boy promotes all of the time on TV. What did I see instead? Row after row of puffy, unattractive recliners like my grandmother would have. The salesperson said they could order more stylish recliners, but I'm simply not going to custom order a chair in hopes that it is comfortable. I'm extremely disappointed! Brooke Shields would cringe, to say the least.

A big SHOUT OUT to La-Z-Boy, Madison! We purchased matching recliners 10 years ago and, after 5 kids and 2 Golden Retrievers, the locking mechanism on both were shot. We called and a tech came out to see what needed to be repaired so he could order the correct parts, then came back and replaced the parts and everything works like new! Tech even insisted he replace the wooden platforms because, even though they worked fine, both had the ends chewed up (ie. 2 Golden Retrievers, not the kids - lol). ALL of this for a $115 service fee. 2 round trips - all moving parts replaced, new bases - they are like new. We had them custom covered when we purchased them and the material still looks like new too. We can't thank La-Z-Boy enough for their fine work!!

Upon retiring and furnishing a new home, we choose La-Z-Boy since we thought their products would last a long time and not need replacing. The costs were higher than bargain stores but quality matters. However, after only 18 months the product is falling apart (and not due to any hard use - no teenagers, etc). One of the arms was almost totally off and upon examination, the design/engineering looked substandard.

I've owned this chair for the past 20+ years and it's still comfortable. As a matter of fact, most nights I sleep in the chair. I find it at least as comfortable as my bed.

We have 2 that were purchased many (1985) yrs ago --- picked material & they are still in use. Have been passed on to daughter & grand-daughter. The only problem as of today is the footrest mechanism doesn't work but material still holding up.

The following is the communication through the BBB from me to La-Z-Boy. On Sept 2, 2017 my wife and I purchased a Powered Recliner and a Sofa Recliner for a total of $3031.58 from La-Z-Boy at the Mall of Georgia.The fabric was special order so they were not delivered to our home until Oct 14. Because there was no physical damage to them my wife accepted delivery of them. When I got home from work she had been looking them over more closely and noticed that under one arm of the chair the fabric was wrinkled instead of having a normal tight smooth seam as the other arm did. She also noticed that the sofa cushions were not lined up with each other but the center and left cushions looked to be shifted or not made with square corners. These cushions are not removable so this is not something we could fix. The right cushion was correctly made.

I am interested in buying a sofa. They feature their iClean fabrics. I asked customer service for information on the chemicals used to produce the iClean fabrics. La-Z-Boy is unwilling to share this information with consumers. Therefore there is no way to verify the chemicals adhere to legal or safe standards. It is disappointing that they are not transparent about their products. My advice to others is stay away from iClean - EWG.org has researched these chemicals. Some are much less hazardous than others. Unfortunately, La-Z-Boy will not let us know what chemicals they chose to use.

We bought a couch and a recliner of BONDED LEATHER from a local La-Z-Boy store. And are very DISAPPOINTED in the La-Z-Boy furniture, we spent nearly $2000. About 3 years with 2 adults using they are peeling/flaking. The store personnel informed us the material warranty does not cover for anything more than 1 year, the company does not stand behind their products. We wish that we would have never bought them. They are an eyesore in our home and we will need to replace them soon and we will not buy from La-Z-Boy again. Room to Go might get our business next time. They are still selling these products in the store...they will need to stop selling them all together.

When I first moved out of my mom's house, I bought a La-Z-Boy recliner and had that for 20 years. We've had other sofas in the family room and in living rooms, and they looked like 10 years old in two years, so La-Z-Boy is way better. The ones we still have are getting close to 15 years old and although they are still holding up, it sounded like a good Christmas present to get new ones, so we purchased a sectional sofa, some tables, pillows and accessories from La-Z-Boy. Their sales reps were the best in the Lansing area where I live in. Nobody is stalking you around every corner. They stop, introduce themselves, and say, "If you need me, I will be around and happy to help. Go about the store and take a look. If you have any questions, here I am." There's no high pressure.

I've had it for seven years. I feel like I have gotten my years' worth out of it, just hard to keep the leather clean now... Don't want to get tired of it!!!

Though the style was not my first choice the comfort was very good. I enjoyed mostly the fact that it was very durable and managed to withstand the birth of three children.

We purchased La-Z-Boy for our first home and it’s been over 17 years since buying our second, and we bought more while we’ve been in this home. We had an old furniture set that was not La-Z-Boy, and we purchased it at a time when we were trying to save some money. We weren’t happy with it, and years later it was worn out and we were not pleased with the comfort of it anymore. We bought some La-Z-Boy pieces for other rooms in our home, and we finally decided that we were going to go back to getting them for the living room because we'd had success with them.

Purchased an Easton power couch and loveseat on 1/6/18. Was told by Amy ** at the Sawgrass La-Z-Boy in Sunrise, FL that it would be an estimated 3-4 weeks for delivery. Paperwork does say 4-6 weeks. It is at the 6 week mark now, and I am told that the furniture will not be sent from warehouse until an estimated date of March 5th. When I called the first time (2/2/18), no manager available in store and they would call me back by the next day. I did not receive a call. I called again on the 9th. Same thing; no manager and I would get a call back. This time I made it clear that this was a second attempt and was unhappy for non-communication. Again, no response. I then took a half day off work on Monday the 12th and went into the store to speak to a manager.

We were told that delivery drivers would take out 1 piece of furniture, for every one they delivered. Delivery crew arrived. Informed us that we had to clear the area for the new furniture. And that it would be to difficult to remove the old stuff. Driver show where it instructed them not to take old stuff. So much for customer service.

This is my second La-Z-Boy purchase and my experience with them was amazing. I love them. The sales rep was not pushy but she was nice and answered all my questions. I purchased a reclining loveseat and there were no problems at all during its delivery.

I ordered furniture (dining set & chair & rug) in May 2017 from the lazy boy store in Wilmington, NC. Was told the table would take about 8 weeks to arrive. Patiently waited 12 weeks before my 1st call and was told that it may take another couple of weeks. Finally in Late August furniture arrived. Chair was great, rug was great, but dining chairs were scratched and dented. Dining Table arrived with huge crack. Delivery personnel made note of the issues and told us that we would be contacted to replace these items. After about 4 weeks we called the store and they told us we now had to contact comfort care.

My recliner didn't last 1 year and cost $600+-. I was given a credit but the store I got it from didn't have another one like it so I ended up with a smaller chair and having to pay more. It didn't last 2 weeks. I thought La-Z-Boy was a quality product but boy was I wrong. I will NEVER buy another recliner from La-Z-Boy!!! Maybe the bigger cities get the better quality furniture or maybe you just don't make a quality product anymore. Maybe you should check with your quality control and tell them they need to do a better job.

All I can say about this place is DON'T GO THERE BECAUSE IF YOU HAVE A DEFECT ON DAY ONE THEY WILL GIVE YOU NOTHING BUT THE RUNAROUND. Now I have to get a lawyer to get what I am paying an arm and a leg for!!! The owner is totally dishonest!!

I had had my previous couch for a really long time, and it was there in the family room at the house that it got the most wear and tear. We did a little research to see where we could get our couch. We found it at La-Z-Boy and we got lucky that there was a huge sale that day. We went in and it was a really easy purchase. Everybody was very friendly and helpful. When we made a mistake, they fixed it for us so that we had the right pieces and we knew it was going to be a perfect fit. The delivery team was awesome. There was snow and I have a very long driveway, and they went out and shoveled as much as they could. And they got in here and made no mess. They padded everything, got everything in, unpacked it, hooked it up and showed me how to disconnect the sectional units. They were very nice and efficient.

If there was a O to give this company, I certainly would. The chair I purchased is padding over sticks. If you poke the side or back, it's completely empty. There is no there. This cost a lot but although I've had it only a few months, the fabric is already looking worn/faded into the shape of my body. Also, no, they don't service or repair the whole country. From where I live, you have to take it back to them in another city, just as I had to pick it up in their nearest serviced city.

We are very disappointed in the La-Z-Boy furniture we bought. Our recliner, couch and loveseat are all peeling. We spent $2200 and wish we'd never bought it. It didn't even last 5 years and there are just 2 adults using it! I don't think we'll be purchasing anymore La-Z-Boy furniture.

Our old sofa was worn out and we made a lot of order a couple of weeks ago from La-Z-Boy. We knew of them based on reputation from friends. We dealt with the sales guy Zac in the Whitehall store and he was very helpful. We got chairs, pillows, a table and a reclining sofa and they said we'd probably receive the order some time in April but they'd give us a call if the products come in sooner. We were happy with our experience in the store and I would recommend La-Z-Boy to friends.

I just bought a condo in Illinois and I decided to purchase new furniture. The La-Z-Boy reps were professional and courteous. They came to our house and then took measurements, put it in the computer, showed us how it would look and did a really nice job with it. The delivery guys came in, put the furniture together and put them where I wanted them. They left my condo clean and it was nicely done.

I got a power recliner from La-Z-Boy. It's about my fifth chair from them. My husband has a recliner that's got the lifelong warranty on it. I like the chairs. They are built well and they don’t fall apart. The sales rep was friendly and wasn’t boring. The woman behind the desk was very helpful, too. The delivery was good. The rep showed me how the chair worked.

Leather Reclining Sofa purchased 7/05/2012 - Disappointed. Leather was not solid but thinly covered cloth. Wore down to backing in large and small spots within four years. In 60 years of having furniture, we've never had to replace a "supposed quality" piece of furniture in such a short period of time.

I have a 25-year old La-Z-Boy chair, but this was my first time to directly purchase from them. The sales rep and the designer were both excellent. They worked with me on my needs and they backed backed off when I didn't want something. But they could do better with pricing. I wouldn't buy the recliner if it was not on sale. Other than that, everything went very well and I would definitely recommend La-Z-Boy.

We had ordered a loveseat from a different furniture company and we wanted to have something new to go along with it, and we decided to try La-Z-Boy. I thought they mostly had recliners but I was surprised to find out that they had more than just that. The sales rep Carol was very good. She knew her stuff and suggested that we get a sample of the color that we had on order from the other place which was right close by, and so we did. We went and got it and then came back to the La-Z-Boy store and used it for matching the sofa that we ordered.

We are always greeted when we came into the door of La-Z-Boy. Their staff were pleasant and friendly and asked what we were looking for. We weren't sure what we were looking for when we first came in. We were just browsing and everyone was a pleasant to deal with so we did end up purchasing a few things. The delivery team were in and out quickly. They were nice and they were efficient.

Purchased sofa in May 2017 and it looks like I have 10 children and sofa is ready for the curb. Wrote letter to headquarters but got nowhere, wanted me to pay $300 more to fix cushions. Filed complaint with BBB and channel 3000 call for action in Madison and both of these places could not get anywhere with the company. Worst possible customer service anywhere in the world. Always have to initiate contact, not getting back to me in a reasonable amount of time and have every excuse for not getting a refund.

I had gotten lots of stuff from La-Z-Boy including several recliners, and I had been satisfied with the quality and everything. Most recently, I purchased reclining sofas and a table from them. We had purchased a new house and the existing furniture I had for one room wasn’t as aesthetically appealing in that room as it was in the previous house. So, I decided to change out the furniture. La-Z-Boy had a factory representative in the store for some liquidation events. There was quite a bit of knowledge about options, colors, features, construction, and how it compares to other products they had in the store. They walked me over to its kind of closest cousin, and I could feel the difference on the different sides of the spectrum. It helped me quickly make a decision and feel confident that I’ve done enough due diligence to make the purchase.

I've had a La-Z-Boy for 10 years, and I recently bought 2 recliners from them at their Monmouth Junction, New Jersey store. They were really excellent in every respect. The sales rep, Mark, was very good.

The furniture I had needed to be replaced. I tried several places but I'm familiar with La-Z Boy's quality and when I tested it, it felt good so I bough it. I like sitting in it. We had gone in to test almost a month and a half before we bought it. We wanted to wait until the end of the holidays because we're going to have a lot of people and I didn't want them on my new stuff. And so we bought it after the holidays and we bought it with the same salesperson because he was very helpful.

I purchased a La-Z-Boy Top grain rocker/recliner with a service protection plan that supposedly covers the chair for up to 5 years. Two years into using the chair, the leather has started to disintegrate and peel away. The printed contract clearly states the plan covers top grain leather peeling or cracking during the contract period. The third party protection plan denies the claim to repair it and the La-Z-Boy store is not willing to help get the chair fixed. I paid my $$ to La-Z-Boy and expect a better product, customer service, and standing behind the products they sell including the 3rd party protection plan. The manager at the store cannot understand why my claim was denied! Buy at your own risk and hope you do not have any problems as they will not be there to help!

Very upset that the very expensive leather chair we purchased August 2015 has deteriorated so rapidly. We are not harsh people. We keep our furniture clean. This chair has leather peeling like sunburned skin. Since we did not purchase a warranty we have been told we're out of luck. This is appalling in my opinion. Chairs are not disposable items. This should last us 10 years minimum. I am attaching photos of the condition of this chair. We purchased this chair at the La-Z-Boy store in Champaign, IL.

A little over two years ago, we purchased from La-Z-Boy in Henderson, NV a Dexter sofa & chair from a young man. I sat on the sofa and it seemed very comfortable. I decided to purchase the sofa & chair. It was around $3,500, plus delivery. They delivered it and it looked like a huge marshmallow. I also purchased the extra protection package.

We were looking for a reclining sofa and we purchased one at La-Z-Boy. We got a different rep five times, but overall it was a good experience. They delivered everything fairly quickly. The quality of the furniture seems to be good, though I'm hoping that the fabric on the couch that we purchased holds up. I'm seeing a lot of wrinkling in the front edges, even on the middle portion of the couch. I don't know if it's part of the stuffing that's doing that but it seems weird to me that it would be that loose this early on. But everything seems to be holding up just fine.

Purchased an Astor Power Rocker Recliner at Morris Furniture and it was delivered on 9/5/2017. It arrived with a dirty right arm that the Morris Furniture service tech said should be replaced along with a "pinched" power cord. I would like to say that Morris Furniture and their service department have been great. Unfortunately, they have had a very difficult time getting replacement parts. It has been 5 months since delivery and still no replacement parts. I am told by Morris Furniture that La-Z-Boy does not ship parts from China until they have a full container. REALLY? I have gone to the La-Z-Boy Customer Service website twice and have not received either an email or call. I can only imagine the value of your warranty. Really disappointed.

I bought this recliner from QVC. It is not very good. I have had it four years and the front where your legs rest the foam is all gone so your legs rest on the wood. It is very seldom used. It's a piece of junk. I will be telling all my friends not to buy any La-Z-Boy products. They are not worth the money. Thanks.

We needed to replace our old furniture, and I went back to purchase from La-Z-Boy for the quality and comfort. The sales rep was very friendly. She helped us pick out the fabric. She came out and measured, and looked at our room. She gave us other ideas and things that could go in the house to go with the reclining sectional. Everything was good. The delivery team came right when they were scheduled to come. They installed everything and showed my husband how to connect the pieces. They were friendly.

We've had La-Z-Boy furniture in our home for 30 years. We added an all season room, and we decided to go to the La-Z-Boy store. They had a big sale and we've never had a La-Z-Boy store this close, so we went in and looked around and decided on the sofa and the two chairs. Everybody at the store was very helpful. And our rep was very good and a very sweet girl.

My husband and I bought a new house and thought we would splurge on a wonderful sofa and love seat, so we went to La-Z-Boy. They are supposed to be the best, right? Wrong. We bought our couches cash upfront at $5,500 which I personally feel is expensive for a couch. The items we got were leather so we have to condition them. We did so once a month for the first year (which is way more than the minimum) and we were told it was impossible to overdo it. Well about 15 months after we bought the couches, the leather began to crack. I contacted the store and they told me we could pay to recover them, but other than that we are just up the creek without a paddle.

My husband and I were very disappointed with the design services. They did a very poor job of furniture placement in our home. We bought rug pads per their recommendation but the pads did not properly fit the rugs. After numerous calls, one individual did come to our home to correct one issue with the rug pads but the other two items remain unresolved. I have given up on ever getting these issues resolved but I have resolved to never shop at La-Z-Boy again. That is one resolution I will have no problem keeping.

If you want a piece of furniture that’s going to last, go to La-Z-Boy. I purchased a recliner which is our third La-Z-Boy. We had the last chair for at least seven years, and there was nothing wrong with it. However, we did a remodel of our living room so the color we had didn’t go with it anymore. I didn’t want to not have a La-Z-Boy. We like to have the recliner. It’s comfortable but it looks nice.

The La-Z-Boy reps were helpful. They’ll help you find the right stuff, pick the different fabric, and help with the price point if you want. Both the sales rep and the manager were wonderful. We went about a month before we purchased and they helped us when we looked at different stuff. There was a discrepancy in the price and the manager was right on the ball with it.

Very Disappointed in La-Z-Boy; will not recommend to my friends and relatives. Bought what we understood was an all leather sofa and found out only the coverings touch by the body would be leather, and all other parts would be VINYL. After 2 years, the vinyl on the seat cushions is coming apart and shedding its covering. This expensive sofa is no better than one from a Discount Furniture outlet.

I ended up going into La-Z-Boy furniture and as I was going through the store, I found a sofa that was just what I wanted. I looked it over and I felt everything was sewn well and the fabric was fine. The sales rep was very nice and helpful. Whatever I wanted to purchase extra, that was all taken care of. The delivery, too, was very nice.

Purchased a La-Z-Boy recliner on 5/8/15 with a swivel base. One of the main reasons I purchased it was the “Lifetime Warranty”. I first had a problem with the recliner was in 8/16 and again in 11/16. The problem was with swivel base, which is the current problem as well. The problem in 8/16 & 11/16 was fixed under this warranty and now I’m told it was an “Exception” as they’re charging me labor $109.00 plus sales of $6.54 for a total of $115.54 which quite frankly is absurd!

The store manager called us and offered to have the sectional picked up and gave us a full refund. We are satisfied with this resolution.

I've had La-Z-Boy furniture for a lot of years and I'm very happy with them. We're satisfied with the quality so we keep on going back. My old La-Z-Boy lift chairs have worn out so I bought a new power lift recliner, which is my third one. Ida was the sales representative at the store who attended to me and she did a good job. She worked on the price and got it to where I was satisfied. She also knew what she was talking about. Then two young men delivered and did a great job. They called me to say they'd arrive in 10 minutes and they were exactly on time. One came in and took the old one out and then they brought the new one in and set it up. They were only here for 10 minutes and the whole experience was good.

I purchased this furniture due to being in a bad accident Dec. 22 2016. Prior to purchasing this furniture we had bought furniture from VCF in Columbus, OH. Leather eight way hand tied. I did not want to sell but had to get something my husband could get in and out of. I purchased the Rowan recliner and sofa in leather. Spent around 3,700.00 on this furniture. I have had 2 service calls on this furniture and I did create a case in reference to the quality of this furniture. Also the motor for the footrest on the right side went out. All I want to do is exchange this horrible furniture for something of better quality, or should I get legal counsel to get this taken care of. I do not recommend this Rowan line to anyone. I am welcome to any suggestions on how to get this returned back to La-Z-Boy.

We've had La-Z-Boy furniture in our home for 20 years now. We had a 5,000 sq. ft. home and we moved to a 2,000 sq. ft. condo so we had to downsize the furniture. We purchased a reclining sofa and some tables from La-Z-Boy and we were treated very well by their reps. I had it delivered and their delivery team was very good. The quality of their furniture is one of the best because something broke in the mechanism of the first piece that we got and we've had it for a while. We called La-Z-Boy, then their reps came out and took care of it, no questions asked. I'd recommend them. We like their service and their products. You can't always buy what you want there, but we do. I know that their items are very durable.

I would purchase La-Z-Boy furniture again, I would not purchase it at the Canton OH location.

When we bought two power reclining sofa, the sales agent at La-Z-Boy was awesome. She knew what she was talking about and what I wanted. Plus, I tried to work a little bit about the price and I was able to go to the manager who was very good. Also, La-Z-Boy has good products. We've had La-Z-Boy couches and recliners for 25 years at home and we're happy about them. The quality is good as well as the warranty. I always buy the extended warranty to be sure, especially on electric chairs. And, I already have recommended La-Z-Boy to friends and family. I told them that it's a great place to buy and also told them who to see. Our whole family buys at La-Z-Boy and my sister-in-law bought a chair there.

My old stuff was not comfortable and I didn't like it. I recently purchased a reclining sofa and a recliner from La-Z-Boy. I needed to be really sure in my furniture design and the color, comfort, and look were really important. The sales representatives at La-Z-Boy were phenomenal, and they did the home visit. And I brought pictures. It was a really good collaboration. I believe that you get what you pay for. So I'm hoping that La-Z-Boy brand will provide the value. Certainly, one can get a lot cheaper furniture. But if it does what we needed to do and it's comfortable and it looks great, then it's worth the cost. I would tell my friends to check La-Z-Boy out because my impression was you had to go with more older looking style and things that were not as contemporary as my style. But I found options that hopefully are comfortable as well as look good.

I absolutely love my new sofa, chair, ottoman and rug from Lazy Boy. Looks especially nice with my new flooring. I received many compliments with the new look. Thanks to the folks at Lazy Boy.

Somebody gave us a La-Z-Boy recliner that we liked and between the previous owner and us, it lasted a very long time. That was what started us going there. And we did go to different furniture places but for me, they had the biggest and the most comfortable selection. I bought two chairs last year, five months apart. I had two different sales reps and both were great, especially the saleslady I had. I was most impressed with her enthusiasm and that she gave me information. We walked in and the chair was actually $200 cheaper than the previous chair we bought. But I got deals on both of them so it was great and the delivery team, as well. They showed me how to tighten things and they actually moved my other chair out of the way, so that was even better.

We had a leather recliner for a number of years and it was showing some signs of wear, so we gave it to my grandson for his man-cave and he loves it. So, my husband and I got a power recliner and a recliner from La-Z-Boy. We spoke to two different sales people and they were both very, very good. They walked us through the different options and set us up in the store and said, "Just take as much time as you want. Just go and sit in all the chairs." There were close to a hundred of seating but we narrowed it down for the ones we wanted and checked them out. We scheduled for a delivery and their delivery team was amazingly nice. It couldn’t have been better. They were perfect gentlemen. They were on time, let us know they were coming and were very accommodating.

I purchased a recliner in late 2014 for 799 dollars along with the “fabric protection warranty”. In early 2016 I noticed that the leather was peeling off the chair. I contacted Ultra Shield and they said it was a manufacturers defect and they would not cover it. I contacted the La-Z-Boy store I purchased it from on Colonial Drive in Orlando, and they sent out a repairman to fix it. Unfortunately the repair did not last and other portions of the chair have started to peel. Last week I went to the Colonial store and spoke to Angie. She arranged a 350 credit.

Had a La-Z-Boy recliner for 10+ years and loved it. Recently ordered a custom recliner and am deeply disappointed. First had a hard time getting the footrest up. Rectified that by adjusting the tension. However the seat is uneven, sags already when sitting, and squeaks on the left side. I have no hopes of this recliner lasting 10 years as my previous recliner did. So very disappointed; was not the most expensive recliner but it was a lot of money to me.

0-stars for communicating, 0-stars for deliveries on time, 0-for false promises!! We were told first our purchase would be in 6-8 weeks, then told that was not correct, it is normally 8-10 weeks. Then told it was in Lakeland FL and would be delivered. Shipment arrived and our rug did not get on the truck. We are now told it will be 2 weeks before another truck comes to Naples with our rug. All communication has been initiated by us.

My grandson just got married and he needed a couch. I gave him my living room couch, which is a La-Z-Boy, so I ordered a new one. La-Z-Boy's staff was really wonderful and very helpful in every way. My furniture is being made and they're going to call me when it's ready. I wanted leather this time, and they had the recliner in leather. I ordered it and I love it. It is very durable.

The saleslady at La-Z-Boy guided us in what we wanted to do and helped us get the exact thing that we wanted, like the colors, right material, right fabric. She was a little new and when she had questions, she went and got the manager and took care of it that way. Also, the delivery team was fine. We had to move one couch out of the way and they did that. I’m quite happy with my La-Z-Boy right now.

I purchased a La-Z-Boy 4 way power recliner. Shortly after receiving it I noticed that the headrest was loose on one side from the internal power mechanism. I was told that I would need to return the chair to the store, because I picked it up, so they could send it off to be fixed. 2 weeks later I picked the chair up again extremely dirt with the bottom front corner leather badly scarred, the headrest reattached crooked and the leather pulling loose in the back. Now I'm told they will have to order new parts (3 to 5 weeks) and then I will have to bring the chair back again to be sent off for repair.It's sad that you pay so much for a chair and then have to fight so hard to get it fixed right.

We've been moving around the country for 40 years and with the last move, we decided to change furniture because we're going smaller and smaller in houses. So, we sold everything and we bought chairs, a sofa, and some pillows from La-Z-Boy. We did business with Kathleen and she was great. We purchased right before Christmas because we moved in a new house and La-Z-Boy does not have anybody to deliver. And Kathleen and her husband rented a van and delivered it to me. That was a great experience. The furniture looks good. We'll just have to wait and see how the years are going to go by but it seems to be good quality. Others should try it too.

I purchased a chair many years ago from La-Z-Boy. When I wanted to change my living room recently, I went to a La-Z-Boy outfit and purchased a recliner glider, a sofa, and some tables. I had a very good interaction with the sales rep named Agnes, who had a lot of patience because I was looking and looking until I finally found something. She was also very knowledgeable about things and she did an excellent job. The delivery experience was great as well. The delivery team moved the other stuff out, moved everything in, and put them where I wanted. Overall, nobody wants to pay the amount of money for the cost of the La-Z-Boy furniture but I have believed in La-Z-Boy as far as the quality is concerned and they certainly were very good so far as handling things when I was down there. So, I'm happy.

Do NOT buy bonded leather. I was talked into purchasing bonded leather instead of real leather because I was told it would last longer. After 3 years it started peeling and looks terrible. Awful product.

I wanted to buy a American made and support small business so I purchased this sectional almost over 2 years ago and it was not cheap. Was very misled on quality of fabric, and was told no need to treat polyester, so I figured no need to buy a warranty. After a year the fabric started bubbling, peeling and flaking off. I attempted many times to reach the salesperson and manager at Durocher's in Monroe MI for over one year now, haven't gotten anywhere, not to mention I as well called customer service with La-Z-Boy and they were rude telling me that there was no need to transfer my call to a manager because it was over a year since I bought it. I am so embarrassed when I have company over and I tell them it's a La-Z-Boy product. The look of it makes me so disgusted. Better off to buy cheap from now on!

I'd been looking for a sofa set for quite awhile, and I found it at La-Z-Boy. I was a little bit surprised the first time I went in at the store. They've got some nice pieces and I was very very pleased with what I saw. The salesperson who initially sold me the sofa was great. She was absolutely wonderful, accommodating and quite honest. She made the experience very positive.

We moved to a different house and the other furniture didn’t fit so we looked for some new furniture and bought a power reclining sectional from La-Z-Boy. We have been shopping for a couple of months and we knew what we wanted. We went in the store thinking, “We’ll get there early in the morning, that way we’ll be first.” But we went in and it was just one guy there and about four other people who must have had the same idea. It was very, very busy and the guy seemed pretty occupied. It wasn’t like he had to make up a sale, we knew what we wanted. But we didn’t know deep details like we could have upgraded the sitting part. I looked online and a different foam was an option but that was never presented to us or mentioned when we purchased the sectional.

I purchased one recliner from La-Z-Boy and it was perfect for the camper. We went in there specifically for that and the salesman said it is the one that they usually use for campers. It was very comfortable and it fit nicely. We were able to get it in because it comes apart and we had the swivel base added on. We really like it. It's been four years since we bought our last La-Z-Boy furniture. We went back to the same place because they were very helpful and very courteous. We actually bought two others for our house at different times. The quality was very, very good and we were happy with it. La-Z-Boy is definitely worthwhile getting and it's a very good place to go.

Our sofas recently turned 5 years old and are peeling. We looked at getting warranty work done to fix the problem but the warranty doesn’t cover peeling. They are so comfortable but when you sit on them, you get little pieces of leather in you. We are wondering if there is anything we can do, or if we toss the $3200 and get something else.

The sales rep that I dealt with was very nice and very helpful. She gave us a lot of time, and I'm very happy with our choice. The delivery guys were very patient and nice as well. They were also very careful. They took out the old couch and then they brought in the new one. They showed me how to open it, and we inspected it and it was in perfect condition. This is my second sleeper from La-Z-Boy, and I've always been very satisfied with their service and merchandise.

Not very impressed with your warranty service. I spent about 20 minutes on hold before one of your agents picked up. After going through everything, I was told the earliest date someone could be here was 4 weeks from today. Then, I had to give a credit card number so they could charge me (up front) the $109 hourly rate. So, you'll have my money for about a month before someone can even visit my home to, hopefully, fix the problem.

I used to swear by La-Z-Boy Furniture but not anymore. We received our 2 Leather Recliners Dec 5th ($3,400) and within 3 days the filling on the back and seat have gone down to almost zero. The poor Technician has been trying to get things fixed but it is impossible for him to get the parts in a timely manner from their manufacturer. I have called the Michigan office, but all you get there is the runaround and incompetence. It has now been almost 2 month and the chairs still have not been fixed. I guess I will need to look into legal action to get anything done.

La-Z-Boy's sales representatives were all great. I went to the store one day just to look around and they were very helpful. I picked out what I wanted and we covered colors and options. I needed to come home and discuss it with family and then I went back another day to place the order and again, they were very helpful. They’re a really good group over there. I purchased a recliner arm and an arm cap, and everything went really well.

My husband and I moved and the furniture we had didn't work here so were sold it and purchased new ones from La-Z-Boy. The sales person that we dealt with was very helpful. She gave us pointers when we were looking at a sectional. She told us to tape it off in our room and after we did that, the sectional wasn’t going to work in our size room. So, I’m glad she gave us that suggestion. We never thought about that so we were very impressed with her. The delivery team was excellent too. When I opened the door, they greeted me with a smile. And it impressed me the most when they have La-Z-Boy on their coat. I also love that the delivery truck said, “La-Z-Boy” so I knew when they pulled up.

Purchased sectional 2 yrs ago. Just retired, needed a sofabed for occasional baby grands, or company who visit once in awhile. Have small apartment so sofabed was a solution to my new living space. Was told this was the BEST option for me, as I wanted good quality w/o problems. Noticed after taking out sofabed a few times it would get stuck. Couldn't use it. Hardley used it so I called Cust Svc. In Oct, 2017. They would send a guy to make analysis in a time allotted. He showed up after 10 PM! He said the whole bed frame needed to be replaced! WTH! Brand new sofabed! So after parts were ordered, which took months, I was delivered a HUGE BOX last week blocking my whole living room! I called again and they said the service guy can't come until FEB 12TH!!! That's UNACCEPTABLE!

I purchased the $1330, paid in full 12/28/2017, sofa and it was delivered three weeks ago. It has a strong smell, and it does not diminish. I do open the slider door windows when I am gone, and during the night when I sleep. I even have a fan at the doors blowing on the sofa, but the odor is not going away, not at all. I custom ordered this sofa to get a different fabric from the one in the store. So this sofa is hot off the presses. What will make the odor go away? Or will it? I do not have an order number, and don't seem to have a receipt. But the amount was taken off my credit card.

Very dissatisfied with the quality of materials in a recently purchased recliner for my 95 year old mother. She lives alone and is the only one using this chair. There is a small hole or peeling on back corner of recliner. We purchased a La-Z-Boy because she had another one which lasted many years. They said she probably tore it from hitting the wall when reclining. If this is the case it's bad craftsmanship. She's only had it a couple months. I would think it would hold up better than that. After sending pictures, I was told it would be approx. 200 dollars for new back to put on ourselves or 200 plus to have them do it. Would be satisfied if they just repaired it. Will no longer do business with La-Z-Boy.

We ordered furniture from La-Z-Boy in mid-December and my experience with the young lady who assisted us was great. She was wonderful working with me in the showroom and going through things, and she came to our home and she did a presentation. However, there has been no communication since we placed the order and gave our check. We still don’t have our furniture and I have not heard a word from anyone from La-Z-Boy. Although we were given a six to eight weeks timeframe, I would hope that representative would have kept up with it.

La-Z-Boy’s top of the line. So far, I never ran into any furniture made of particle board from La-Z-Boy. And their furniture lasts a long time. I bought my home in 2013 and I have had La-Z-Boy furniture in it since then. I have been looking for some items recently, especially for a sofa table. But they didn’t have it on sale at that time. So, I kept going back, and the one I got correlated right in with my furniture because I purchased the three-piece table set.

I purchased a recliner and matching leather sofa from La-Z-Boy. First it took 2 months to deliver the products. Less than one year later the leather is splitting and shredding. I have taken good care of these products and they are junk. Extremely dissatisfied with these very expensive pieces of furniture. Will never ever buy anything La-Z-Boy.

Their sales reps were very nice and very patient. But their delivery guys were a little muddy on the floor. Their shoes were pretty dirty while they were walking and carrying stuff around our house. I wished they wiped their shoes before entering or there was some way to keep the floor clean. Luckily, we have hardwood floor and not carpet.

I purchased a power recliner, pillows, and a table from La-Z-Boy. The sales rep was very professional. We had some questions, and they were all answered very satisfactorily. I liked the leather, it wasn’t all brown or black. We ended up with a brown but I saw some kind of metal blue that I thought was very nice. I may go back and get for myself. I also like that there are other stuff aside from recliners. However, I’m a little bit worried that our purchase may not hold up for a long time. Also, we've not picked up our pillows though they've been paid for. La-Z-Boy was supposed to call. But other than that, the recliner's comfortable, and it does what it said it will do.

We needed a couch and a sleeper for our guest room. We wanted better quality stuff so we went to the La-Z-Boy in Appleton and the people there were very nice. They were helpful and they seemed really interested in what we wanted. They weren’t just pushing stuff so it was great. They matched us up with the two items really well, and we had them delivered. Jesus, the delivery guy, delivered both items at different times because they weren’t ready, and both times he was really good. He spoke good English very well. He called ahead of time and made sure we were here, and he was very punctual and on schedule. He’s a good delivery man and he’s a keeper for working.

La-Z-Boy seems to have a better quality, plus they had the furniture that we like. We got a couch six to eight months ago and then we did some painting in the house and we got a new furniture for the living room. The sales guy was very accommodating and we like doing business with them. He knows us partially now. Also, my wife is quite a bargainer. She really worked them over and we got the best price. Their quality is exceptional and you can talk business with them. The quality of the couch is very good and the cost is fair relative to that.

I had a La-Z-Boy Recliner for 20 yrs and it was fantastic. I had a head injury 2 yrs ago and had to sleep in it. It wore out so I went back to buy a new one. I bought one on sale for $1,000 that had been over $2,000. I took it home, and about 2 weeks later, I went to get up and I sat on the front of the seat to put on a shoe, It turned over on me, and landed on my back. I panicked as I had to protect my head. I called Customer service and was told it can't happen but would have to go back to store. I had to leave for Christmas vacation and got back two weeks later. While gone I went to La-Z-Boy and showed the salesperson there, what happened and they were so surprised. I was given a number, they told me to call another number who told me the store where I bought it is a franchise and they would have to handle it.

I bought a $5000 sofa and loveseat from "Lazboy" because your company is well known for quality and service. This is the biggest lie ever told. One MONTH ago my items were purchased and because we picked them up to save almost $200 NOW we have to either drive them 30 miles away or pay an outrageous service fee to have a human being come to our house to look at THE TWO MAJOR ISSUES IN MY FURNITURE THAT IS LESS THAN A MONTH OLD. Your brand means nothing to me. I regret walking in your store. I might as well have gone to Rooms To Go. Your furniture is about that quality. NEVER AGAIN! I will also let everyone I know to never shop at your overpriced crappy store.

I redid my house and gave away all my old stuff. So I had to find new couches and La-Z-Boy had the most comfortable couch I've sat on. The sales reps were very friendly and helpful, and the delivery went great as well. The delivery guys were very helpful, kind, courteous, and clean. The couch is top of the line and has very good quality.

I needed some new stuff in the house, so I went out to the La-Z-Boy store and purchased from them recently. The sales representatives were very nice and they helped me through the whole process. The delivery of my purchase was right on time and the delivery guys helped put it and the whole bed down when they came in. The quality of the product I got is very good. It's fine for the space and we enjoy it. The price was fine as well. I have told people to look into La-Z-Boy. I'd go back to them.

We had bought a couch from La-Z-Boy 10 years ago, and recently we purchased a Queen Sleeper Sofa with a memory foam mattress. We needed another bed for guests, so we wanted to get one that fit the room. Everyone was really nice and polite, so I had a good experience. The delivery team was also super nice and very professional. However, the memory foam mattress was a little overpriced. A regular size mattress would be about $1500, and the Sleeper is considerably smaller and doesn’t have the same quality as a regular memory foam mattress. Also, looking online, there are other alternatives like on Amazon or other retailers that are $100 or $150 for a mattress versus $470 for the Sleeper. But we’ve always been happy with La-Z-Boy and the quality has always been there. It’s not going to be the cheapest out there, but you get what you pay for.

La-Z-Boy had the product I need and their sales reps had very good knowledge on their products and they work with us. I have owned their products for 25 years and the quality has been very good although the price is still high.

A representative from stanley india came over today, and fixed the chair. It is aligned now, but i still have scraped leatherette. Disappointing, as a simple check before sending it to me would have avoided this. Anyway, problem solved, and the torn part is not too noticeable. So I'm happy for now.

About 3 years ago, I decided to get a new La-Z-Boy recliner for my wife as she just loved her old one, which she had for at least 10 years with no issues, but it was starting to show some surface wear. Upon receiving her new recliner, she was initially happy with the choice, having also moved from cloth to leather. However, over the past while - maybe 6 months now -, she has noticed how the one side of the back cushion (the upper removable section) has changed so that her back is always angled when she sits. That is, the right side seems like there is nothing left to the support and padding.

We got a high leg recliner sofa from La-Z-Boy after the kids ruined the old couch. We had a perfect experience during purchase where the reps at La-Z-Boy welcomed us and gave us time but were attentive. They were knowledgeable, professional, and not pushy. The furniture is high quality and its cost is fair. We've had La-Z-Boy furniture at home for at least 12 years and I tell friends to also purchase from them.

I had to get some knee surgery done so I needed a recliner. I went to La-Z-Boy and all the people I dealt with were really nice, very helpful, and not pushy. I was happy with everyone there. Even the people who deliver the furniture were great and I called the store and asked them to let their manager know how good I thought they were. So far, I’m loving the furniture and I've been using it a lot from the day I came home after my knee replacement. The cost is also good.

Our old furniture was breaking down. It was a cheaper stuff that only lasted about three years and had to be replaced. I purchased a sofa recliner from La-Z-Boy and their sales rep did a great job. It was delivered to us and the experience was easy. We felt we upgraded since it’s high-quality and built to last. I’m hoping this will last longer.

I have had a very bad experience with La-Z-Boy. When I first purchased the couch the salespeople were not that friendly and I had to wait several months before I finally got my couch that I paid over $1,500 for. I had a leather couch prior to that and had it for almost 20 years and did not have a problem. When I purchased this couch from La-Z-Boy I also purchased the protection plan which indicated it would cover problems for the life of the couch. When I began seeing small peeling I got concerned so I made a claim with the protection plan company.

We've bought a small chair and a recliner from La-Z-Boy a number of year ago. Then we have the Fifth Wheel that has La-Z-Boy furniture in it and we’re really happy with it. We recently purchased a power sofa, power loveseat, chair accessories, recliner, entertainment center tables, and pillows from La-Z-Boy, but we don't have them yet because it takes about 12 weeks before we would get it.

We purchased a loveseat, rugs, a sofa, recliners and a table from La-Z-Boy. Five years ago, I bought terrible furniture. And I had buyer's remorse. So, I had to replace it. La-Z-Boy's sales representative, Britney, was fantastic. She came to the house and made sure everything was going to fit right. And she was very professional and helpful and knew what she was talking about. I don't have my furniture yet but I'm sure it's going to be great. We saw some of it in the store, and I feel that it's top quality. The price was also fair for what I was getting. Britney made me confident that I did the right thing this time. She gave me suggestions because being an old person, I can't make decisions anymore. It was a pleasure doing business with her. I would give my friends her name and tell them to go find her.

I have had La-Z-Boy furniture for at least 20 years now and then I wanted to get electric so I bought a new power reclining loveseat. The sales representative at La-Z-Boy were professional and courteous, and my experience with the delivery team was good. The quality of the furniture is good as well.

The sofa loveseat that I had was pretty shabby and I was trying to do some things around the house. It was a good time to replace it. I wanted something sort of a recliner that I could put my legs up, so I chose the power sofa from La-z-Boy. The sales rep was very nice. She wasn’t pushy at all. She gave me some help. I have a cat so she told me which fabric served best that were much more cat resistant. The furniture is very nice, and there's a lot of good choices of fabrics which is impressive.

The sales lady was very nice and polite. It was my first time purchasing from La-Z-Boy and everything went nicely with the delivery. The quality of the furniture was very nice and I'm satisfied with it. I would use La-Z-Boy store again if I needed something else.