La-Z-Boy Furniture Galleries Reviews

Thank you for sending the replacement pieces. They are all installed and the couch and chair look great again. Thanks for your help in resolving this issue

It has been three months trying to get the Lazy service person to repair the springs in our couch. We love the shape and size of it so we hoped that we could continue to live with our couch. But the springs need repair and person they sent to us is work-shy, not willing to make the repairs I wanted until the end of February after waiting months for him to come, and then he has the gall to be rude and overbearing in my home. So be careful when you seek to use your warranty, the person they send to you will be less welcome than you may hope.

The new furniture we got from La-Z-Boy were fine, but we had issues with the other furniture that we bought from them before and they straightened them out. But there was a problem with one particular recliner that they haven't resolved yet. In their design for the footrest part of the recliner, they have on the seat up in the front, and they have a built-up area there that they’re supposed to have used memory foam on. But that area kept breaking down. And once it broke down, it would slide down in front, and therefore the footrest wouldn’t close. My wife called La-Z-Boy and they fixed the first one, which only lasted less than a year. After that, we had trouble trying to get them to do it because it wasn’t under warranty. But according to the contract, it was under warranty, and their job was to replace it. So they replaced it, but it happened again, so we both decided to get rid of it and that we won’t get that design.

Purchased recliner 13 months ago. After the holidays I noticed cracks were occurring along the entire width on one of the folds in the material. I took my concern to the dealer I purchased from. They forwarded my picture and information to La-Z-Boy. I was told the response from La-Z-Boy was that it was out of warranty (by one month), and there was nothing they would consider doing. Upon further inspection, I found another similar line of cracks along another fold in the material. I was given a contact number for customer service at La-Z-Boy along with my Case #**. In sharing my concern with the customer service rep, I was told it was out of warranty and there was nothing she could do. This chair is located in my office so is not used everyday. Very disappointed with the results of my experience with La-Z-Boy and could not in good conscious recommend them. At this point I would not consider purchasing their products again.

I am very displeased with La-Z-Boy and their extended warranty company (Ultra Shield) that handles their repairs. I have been waiting over a month to have my couch repaired and the service company they subcontract to comes out and confirms that the motor or control is broke, neither of which they have parts for. Then they need to contact Ultra Shield to order the parts and schedule another appointment to come back out. All of which has taken 9 days and me contacting them to find out if anything has been ordered. Not yet. Still waiting on them. I am guessing it will take another 2-3 weeks to see them back. My advice buy a couch that does not have power and do not waste your time with La-Z-Boy or the extended warranty they try to sell you, unless you like spinning your wheels and waiting 2 months plus to have your couch fixed.

We moved into a new home so we needed furniture. The sales reps at La-Z-Boy were excellent. We walked in early and the rep immediately came, welcomed us, and asked us what she could help us with. And then, she really did a great job of listening to what I liked and guiding me to different products that she thought would work well. I really enjoyed working with her. She was very helpful. We got a great deal and I’m happy with our couch. It got delayed for delivery but that was not the delivery team’s fault. It got delayed at the manufacturing place. Aside from it taking a little longer than I had hoped it would when it got delivered, the guys were great. They called the day before and told me their delivery window. They called shortly before they were going to arrive. They were quick and put the furniture right where I wanted, and they were friendly. It was good.

We recently purchased a sectional sofa, recliners, and some accessories. I've had La-Z-Boy furniture in my home for 15 years. However, the people that bought our home bought all of our furniture including the La-Z-Boy so we bought new ones and we bought it at a La-Z-Boy furniture place in Temecula. We walked in there very discouraged. We just moved to this house so we weren’t sure how to put the furniture, what kind of furniture we wanted or needed that would fit in this new home. And their reps were extremely helpful. They put it on a computer graphics and plan out exactly how our room would look. And we spent probably three hours with them and we bought everything, $10,000 worth of stuff. We were very, very pleased how sweet and patient they were with us.

It deeply saddens me to write this review about an American icon, but I cannot stay silent and allow others to believe that they are purchasing a quality product when I know that the integrity of this brand has been profoundly compromised. The twin lounge chairs that I purchased five years ago have been repaired no less than four times… Each time, the cheap PLASTIC moving parts crack, disintegrate and accumulate underneath the chair like a pile of scrap, rendering the leg support useless. As if that wasn’t bad enough, it takes TWO WEEKS to get a service tech out to my house just to verify what I told them over the phone.

After a 40 minutes wait on the phone to speak a customer a nice person answered the call, I gave her the IKC number. After a few minutes she informed me that they only had one of the parts that might be needed for the repair. However even if they cannot fix it I will be charged $109.00. When I asked if that was fair she informed me that they depend on their vendors to have the parts. So please be aware that customer service is not that good.

I had a good experience with La-Z-Boy and we're still working with them. The sales rep was very helpful. We went down numerous times to work out the details. My husband was very picky about what he wanted but she was very patient with us and very thorough. She wanted to make sure that we did understand exactly what we were getting and what we would not be getting by ordering that sectional that we did.

Bought a rocker/recliner from them in 6/2016. Was told what a "great" warranty they have and was talked into the fabric care extended warranty. Paid a good deal for this but thought with kids and pets it may be worth it. I called the warranty company today, Ultra Shield, to indicated there is some staining, spots and some threads hanging out of the seams. Was told this was NOT COVERED. Hmmm...so what does it cover? I told them the spots are probably coffee but was told if I am not positive, they won’t cover it.

Our old stuff was getting worn out and we wanted to change the décor in our living room. The sales rep at La-Z-Boy was a little scatterbrained, but the designer was excellent. I've had La-Z-Boy in my home for 35 years and we've always been very pleased with them. That’s why we keep coming back. I like mostly the quality and how the product has lasted for us.

The representative at La-Z-Boy has been really good. However, they used to give us the armrest and the pad for the back of the chair all the time, but they don’t do that anymore. I'm using the ones I bought 10 years ago. Also, the first time we got the rocking the swivel chair, it was $50. The second time we bought it was $100. This time it was $150. Plus everything was screwed up during the delivery. They brought us the wrong chairs three different times. First time they did, they didn’t bring the swivel. Then when they came back the next time, they brought one swivel and one regular. I said it wasn't right and that we ordered two swivels. So the third time, they came over and we got the two swivels. We're real happy with their furniture and the quality is what you pay for.

We've had a La-Z-Boy furniture in our home for 20 plus years. I wanted a new piece of furniture so I recently purchased a recliner from La-Z-Boy. Their sales rep was good and very polite. I had it delivered and everything was perfect. The quality was awesome and I had a very good experience. I would definitely tell my friend to buy.

Our sofa and loveseat were delivered in November of 2016. The family has always touted the quality of La-Z-Boy. We decided that we wanted quality furniture that would last for years. This furniture was NOT cheap! But, to our dismay, we’ve wasted our money, and not to mention, our time. We are, absolutely, tired of long repair appointments in our home. Our sofa and loveseat have needed multiple repairs. First our loveseat was not even fully assembled from the factory per the service repair person that has been to our home. There were areas that weren’t even bolted together. The reclining mechanisms have also needed replacement. Our sofa is the biggest problem. While, it also needs mechanical repairs, the fabric is defective. The repair person tried to shave the fabric, but it isn’t “pilling”. It is SHREDDING! The repair person recommended that we need a new sofa.

I recently purchased two recliners from La-Z-Boy in Montgomery AL. I already had three La-Z-Boy recliners, love seat and sofa. I was told by the salesman that armchair covers and headrest covers were no longer included with purchase. I purchased these for two recliners at the cost of $149.97. When they arrived, there were only four square covers for two recliners. I am very dissatisfied with my purchase. My overall experience with my last purchase was unsatisfactory. I will not be buying any more La-Z-Boy products.

When I found out that I had to pay between $100 - $200 to repair my recliner so the leg rest would rise, I decided not to put any money into this expensive piece of furniture that should have lasted longer than 3 years. As it is we spent over $2600 for 2 pieces because of LB reputation. I will consider warning consumers about buying furniture from this company.

Jim ** at the Rockville Road Store in Avon, Indiana is awesome! He was very kind and worked well with all four generations of family we brought to the store! He was not pushy and allowed us to take our time in ordering. Jim even drew up a sale ticket for the Preferred date and called to follow up on it the day of the sale! He not only was helpful and remembered my family, but he saved me money and made buying easy! Great experience all around! Go see Jim!

La-Z-Boy makes some decent furniture but I would highly recommend not buying the Ultra Shield extended fabric warranty. It is a complete ripoff. I purchased the warranty with a chair that I bought. About a year and a half after buying the chair I noticed the arm had a small tear in the fabric. This is something that is supposed to be covered but they said that because it was a snag that they would not cover it. I realize now that I completely wasted my money on this warranty because after searching online, I am not the only one this has happened too. La-Z-Boy should be ashamed of themselves for even associating themselves with such a rotten company!

Dealing with the sales rep at La-Z Boy was really good. The one who helped us there was relatively new but she was excellent. As we were walking around, I inquired about what we were looking for and the color. Soon, it progressed from there, and got a bit more detailed, they grabbed a swatch and did some work on the computer and eventually got us what we needed. It was pretty quick. The rep gave us a follow-up card and I actually spoke to her on the phone to schedule the delivery. She was very easy to talk to, very personable and very easy to work with. So, I appreciated that. Kudos to her. The delivery was perfect. They brought the furniture in, unpacked them, sat on them with me, took a picture and left. The quality of the sofa and recliner is excellent. It's on par with its cost. We got our furniture custom-made. La-Z Boy was customer-driven and efficient.

We replaced the furniture in one of the rooms of this house. It was from another house we had out in Arizona and it wasn't the right style for this house. We ruthlessly gutted the room and started over. We purchased a sofa, chairs, tables, pillows, and accessories from La-Z-Boy, and their sales reps were pretty good. We went in and looked at furniture that we thought we liked and could work in our home. Then, we made an appointment to have a designer come out to the house to give us a hand in our selections. After that, we had to make a change because we thought we were able to put the sectional type sofa in there, but there wasn't any space for that since the room was too small. Then we got the furniture ordered and delivered. Their delivery team were awesome. They were concerned about me and for the furniture to get in safely. They also made sure they didn't do any damage to the house and were very courteous.

Years and years ago I went to a La-Z-Boy store with my mom where she bought a small sofa at that time and I was so impressed. And then when we moved we did not bring much furniture with us and that was the first store that we saw. I said, "We got to go to La-Z-Boy." We couldn't be happier and I probably might return later on. Dealing with the reps of La-Z-Boy was so good right from the beginning. The first lady that we spoke to was very helpful. Soon after we met Lane who is like the designer there. Everyone that were there was so helpful.

Bought a reclining arm chair 2 years ago. Was convinced to get 7 yr warranty. Covers bodily fluids, tears and rips. Well, a hole has developed in the arm where an elbow would be when in reclining position. Claim is denied as it's deemed to be wear and tear. Separation of the fabric is not considered a tear or rip. Two years old and it looks 10 yr old with a hole in the arm. Very dissatisfied with La-Z-Boy "extended" warranty.

I knew that the La-Z-Boy stuff is good quality. I talked with Debbie, their the salesperson, and she was great. She was extremely knowledgeable and took her time working with me. She ran several different scenarios as far as price points and told me that I can take my time. She made us feel like we could price it out 12 ways if I wanted to and I appreciated that. I purchased a sofa and a loveseat for our new floor and she explained all the ins and outs of the pet protection since I got that and a warranty too. It was a great experience.

We moved and we needed additional pieces for a larger family room. We have an existing La-Z-Boy sectional that we purchased three years ago and we have been excited about the Spectator couch and we wanted to add it. We interacted with a lady in the Whitehall store by the name of Tanya and also Heather who was our prior salesperson from three years ago. They were phenomenal in getting us what we needed and in knowing what we wanted.

I needed a new recliner because my other recliner was uncomfortable and I threw it out. I needed something smaller for me. My best friend raved about La-Z-Boy but my cousin had nothing good to say about them. But I took my friend’s advice more seriously than my cousin. The sales rep was really good. Every time I change my mind he was very, very gracious. We took a long time and he knew that we did not intend to buy that day, but still he was very gracious. The delivery team was very nice and they told me that I had to lean back when I close the recliner. But it would make such a loud clank and they told me how to loosen it up. I'm 80 years old and I don't know how to do that myself. They said it would loosen up but I feel like it’s going to break.

We purchased a La-Z-Boy leather sectional 2 1/2 years ago. We had always heard of the great quality products you sold and how they held up over many years. My parents purchased La-Z-Boy recliners when I was younger and always enjoyed the quality and comfort. Based on recommendations, we made our purchase, spending almost $3,000. Now, after 2 1/2 years, several parts of our sectional are peeling and look terrible! And the middle of the couch sags. This is all with every day, normal use. We contacted the company to see if they would make this right and the only solution we received was to purchase replacement cushions at a reduced price.

I needed a larger chair to sit in with my grandson and my dog as they all tried to crowd on a small chair with me. The La-Z-Boy sales rep was very helpful. He called to let me know that the delivery was coming in and the delivery people were very pleasant when they came. The furniture was fairly priced and the quality's good so far. I have the reclining chair for about two months now and I'm enjoying it. Also, I was very happy with the service and the helpfulness of La-Z-Boy's personnel.

I have had La-Z-Boy in my home for 25 years. Recently I purchased a sofa to update my furniture. And, their sales representatives were all good. They were professional, courteous, and helpful. However, I was disappointed with how they advertised their sales. It is deceptive marketing. I don’t like the idea of being told that their sale ends Monday, or you got to buy by Friday because the sale ends and they don’t know what the next sale is going to be. La-Z-Boy builds quality products. They just have to be honest with their pricing. If they can spell 30%, then they have to market it for 30%. People will gravitate towards quality if they want quality. Other than that, I had a very courteous experience.

We wanted to get the La-Z-Boy power furniture. We went to a store we’ve been to before and everybody there was very nice. They showed us everything they had. We picked out what we liked and bought it. Then, they delivered the furniture in a couple days which was nice. There were two gentlemen who came in and set up everything. They plugged in all the wires and showed me how it works. They were in and out and did a good job. I had a recliner for many years so this is my third one. The quality's fair with the pricing that they had. I would recommend La-Z-Boy to anyone.

Purchased a couch a love seat and 2 recliners. Dye is coming out of only one recliner. Opened service claim through 7 year protection plan...denied. La-Z-Boy service department offers to "touch up". Called Lazyboy customer care...left on hold.

The rockers in my travel trailer was horrible and I wanted something more comfortable that reclined. So I purchased two recliners from La-Z-Boy and it was a very pleasant experience. They had what I wanted and answered all my questions. Everything was great and I'm just waiting on them to deliver in the next couple of weeks.

The other furniture that we have were getting worn down and we ended up with La-Z-Boy. We looked around and La-Z-Boy had the recliner we needed. The sales rep we had was a manager. He was very helpful in getting us figures for the pieces and took us around the whole store looking at tables and other couches. They were really very helpful. The delivery team was great. They were in and out of here and made sure everything was working and then they left. They were also earlier than the time scheduled. We liked the furniture that we got from La-Z-Boy and it was a lot better than what we saw in other places. The cost was a little more than the rest but with the quality of the pieces, it’s right on. If we ever purchase again, it’s going to be La-Z-Boy.

We bought our first La-Z-Boy 25 years ago. Recently the old stuff was worn out and it was time to purchase new furniture. Once we were in the store, they sent out a person to help us and it was a very pleasant experience. The delivery team was also excellent. They came in, did their job and then left. We purchased a recliner, chair and a half, sofa, ottoman and pillows. So far, we're really enjoying it. It was higher end but that’s what we expected. I know it will last a long time, so it’s worth the price.

These cushions have been a nightmare since day 1. I took them back to the store to show them what was going on with them and the manager told me I wasn't flipping them often enough. What??? Every time company leaves, they have to be flipped or they roll. They are a mess. Sorry sight for a 1600.00 sofa, My whole house is La-Z-Boy, but for the future??? I am fed up with these cushions!!!!

My recliner was quite expensive. I bought it for the comfort and appearance, which I am very satisfied with. This noise every time I close the recliner is so annoying. I have had a serviceman check it out and he says nothing can be done. Unfortunately, I will never purchase La-Z-Boy again.

We have had La-Z-Boy furniture in our home for over 10 years and I loved them. It was in our family room and it lasted a very long time. But ‘cause they were ugly and well worn, we purchased a new one. The new one went out to the living room so it won't get as much usage but it's updated from what we had which is what I wanted. In terms of the cost in relation to the quality, it was good for everything I got. During the purchase, their sales reps were very helpful. We walked around and discussed things at length. Then one of them came out to the house to see what dimensions we were working with and I showed her the pieces that I liked including the colors that I would like to work with. Our experience was great and everything came together.

Ordered Makenna sofa. No nailheads on item. Very upset. Saleswoman tried to tell me it was an option. She lied! Never told me that. I even mentioned how I liked them. The sofa in the store had them. Every picture I have ever seen had them. Never saw this style without them. I repeat, she never ever said it was an option. If she had I would have ordered it with them. I thought it was standard. Very very disappointed. Also tried to fill out a form on your website and after spending 45 minutes it did not go through!!

Horrible product and the lack of response has been even more disappointing. I am seeking two recliners right now and super sad that I have removed your company from the list of potential companies. Worst products ever!

I worked with just one person from La-Z-Boy and she was very friendly and helpful. I was able to bring the furniture home myself, and the young girl that made the sale helped me load it in the car. I was surprised that not one of the men offered to do that, but I presumed they must have that agreement there at the store that whoever sells does it. So far I’m happy and I’ll be able to tell more a year or two from now, but La-Z-Boy has a good reputation and that’s why I shopped there. It was a convenient, helpful and satisfactory experience.

I’ve had La-Z-Boy for about 40 years and I love them. My last La-Z-Boy was 23 years old and it was pretty worn out, so about two weeks ago, I purchased a recliner. Their sales agent was very nice and knowledgeable. He showed us what was on clearance which was what I wanted as I didn’t want to spend a lot of money. It was a $1,100 chair on clearance for $300. I sat on it for a while and liked it, so I bought it. I got a good deal and I’m very happy with it. We bought other furniture and they’re crap. They don’t hold up. I’ve got another La-Z-Boy that’s from the early 80's that my son is using. La-Z-Boy springs, mechanisms and the woodwork are all warrantied. If I have to pay for anything, it’s the cost of the padding. La-Z-Boy furniture also holds their value. We’ve looked online and people want about $300 for used ones. I recommend them to anybody and I won’t buy another chair other than a La-Z-Boy.

We bought a La-Z-Boy Soft in Mar 17, for Grand in Winchester VA, the soft was replaced once because the seat were out of line, the right and center seats were replaced because the seams were coming apart. The left seat was replace because it was a different color, then the center seat seam is coming apart and the left power lift system does not work. The store Grand has submitted another work order. I called the Service department at La-Z-Boy and it was a waste of time, they will open a file, but the store is responsible for repairs. Whatever happened to Services?

I will never again buy La-Z-Boy. I thought it was a great product after all these years. So, we splurged and went well over budget to buy these two sofas. Such a huge disappointment. After countless complaints and service coming out to our home we are still extremely dissatisfied. Lots of creaking, couch is crooked, arms have indentions that were supposed to popped out, said it was from packaging. Well that never happened. Horrible furniture! I will share this and make it viral. La-Z-Boy now wants to charge me to come look at this junk. Ha! Never again will I give them a single penny. Our hard working money went to this garbage furniture. We are saving again to buy a completely different brand. We could have bought junk for half the price and probably been just as satisfied.

I am a disabled person who paid over $3,000 for a La-Z-Boy power lift chair in November of 2015. So far it has been literally completely "replaced"! First the bottom went out and was replaced less than a year after purchase. When here the repair person found the back to also be faulty! He ordered the part and I was instructed to "just let my husband replace it". Also I am on my THIRD controller! The first one completely died. The second one the coating on the cord split to expose the wires. The third one was just replaced a few weeks ago and already shows signs of failure! NOT to mention I was told to just let my husband replace it when it arrives.

Although the sales rep of La-Z-Boy was nice he was the only one that approached us when I had been in the store for more than 15 minutes and they were not busy. My husband had to go all over the store looking for someone to show us the furniture that we wanted until he came to us and said, "Oh don't worry, I'll take care of you." Just because everything is expensive some people think that you're just browsing and not going to buy anything.

The La-Z-Boy sales rep was very helpful. The delivery went very well and the delivery people pretty much took care of everything. They had everything in hand and under control. I like the furniture very much. I like the quality, the firmness and softness. It's firm and it gives where I needed to give. There are companies that sell things cheaper but I still went with the answer of American made for the quality. I was surprised that everything went smooth and I've recommended La-Z-Boy to other people.

I purchased a sofa from La-Z-Boy for my dad years ago. Recently, we moved and we wanted furniture that was durable. I talked to a couple of La-Z-Boy salespersons and everybody was well versed and very knowledgeable of the product. They were very helpful and very attentive. I was given updates any time I called and asked a question about the status of the product. I got an opportunity to take the swatches home and compare, so everything was good. The delivery people came in and put little shoes in over their shoes. They put everything together and made sure things worked before they left, so that was perfect. The price was fair for the product we received. I as well as everybody who comes by love the sofa. La-Z-Boy was definitely a good experience and totally different from the other places we looked for sofas prior to purchasing the one we have.

We needed to update our furniture. I had looked at the La-Z-Boy store once when we needed to get a recliner a year ago. My couch was very old so we went out looking and liked what we saw. Everybody at La-Z-Boy was so easy to work with, no matter who I talk to. We had ordered a new recliner first and then I needed a couch just for me so about a week later I went back and picked out one. When they called me to say they were going to deliver the recliner, I asked if they could do so for the couch. They made everything happen and both things came at the same time. With the delivery people, everything went so smooth and they let me know every step. They were exactly on time and did what they were supposed to. They also were very polite and very careful. They put everything together, too. There was a sale, but even if for the full price the products are very good. I'd definitely recommend La-Z-Boy.

La-Z-Boy has had a reputation for years. My mother has been purchasing La-Z-Boy as far as 40 years ago. And I recently bought a chair, loveseat, sofa, and recliner. They're consistent with the quality and reputation we’ve known for 40 years. We’re very happy with our new La-Z-Boy furniture. The prices are reasonable, the delivery was reliable, and their staff was courteous and helpful. I would tell my friends to give La-Z-Boy a try.

I purchased two custom covered Riley chairs approx 4 Years ago. There is only my husband and I so by no means that the furniture has been abused or hardly sat on. Both chairs the arms fabric are coming apart, it seems that they are only stapled on. Absolute piece of junk and so shabbily made. Such a disappointment for expensive pieces of furniture. I will never look at purchasing another La-Z-Boy product. What I thought would have been our last chair purchase will obviously not to be, the chairs won’t even make it to the basement. They will be to the curb. Such a shame.

Let me start off I have a 25 year old La-Z-Boy. Not a single issue. Two fabric recliner purchases in last 8 years both have issues. Recliner 1 frame became loose and wobbly. Under warranty cost me 99.00 USD for them to come out to my place to confirm what I had told them. And an additional shipping both ways to get it fixed. Most recent purchase 4 year old recliner, fabric failure in several areas. Inside arm front, leg rest, seat cushion all within the last 2 months. I have fabric protection but I refuse to pay another hundred for a tech to come out and confirm condition. I am so very disappointed in La-Z-Boy products. A simple slip cover costs 119.00. Who knows what reupholstering will hit me with. My best bet might be to purchase another brand rather than repair. This is my last La-Z-Boy ever.

La-Z-Boy is fabulous. We went to several stores and the quality of the furniture, the look of it and their service was beautiful. And we were able to get the former model and got $500 off the couch. We came in and the sales rep greeted us and asked us what we're looking for, what colors and what kind of fabric and I thought he went to La-Z-Boy University because he knew everything. He really gave a lot of answers to what we were asking. Also they weren’t pushy and that was nice.

I purchased a La-Z-Boy recliner today to match the sofa and loveseat I recently bought from them, too. The two gals who waited on me were absolutely fabulous. They came out to the house and gave me excellent advice. They are going to San Diego State and getting their degree in interior decorating and they knew their stuff. They didn't push, they just directed. It was not like the traditional walk-in, trying to sell you something you don't want. Having those young people that are interior decorating is a major asset because they put colors together. I have a nautical theme in a formal living room, and they really put that together with me and gave me some great ideas. La-Z-Boy wants to make sure the customers are happy because if they are not, that's the worst advertisement they can get.

I've purchased from La-Z-Boy 40 years ago. We moved and downsized, so we had to get new furniture for a smaller place. Their store's conveniently located and has many options in size but not in style. I bought from them a recliner and a sectional and I really liked their sales reps. The first woman we spoke with was really good and knowledgeable. And then we dealt with another woman, Loren, who helped us pick the material, came to the apartment and mapped it out on her computer. The delivery was perfect too. However, the upholstering of the furniture is not up to par. The throw pillows have a ribbon around the edges and are a lot bigger than they should be. They're too thick and not good with the furniture. And as a furniture lover, the cost is excessive. But the fabric choice is good and overall, it's been a very positive experience. We could use a little more help because we need bookshelves so I'm going to get in touch with Loren again.

I was impressed with the level of knowledge of La-Z Boy's representatives. They were very helpful and very courteous. The young lady that came to the house came up with proposals later on and I was impressed. She had great ideas. We went with most of her suggestions. It went very well. Moreover, in addition to the normal sales, we also got some other discounts. We feel we got pretty good value.

I've had La-Z-Boy furniture for 12 years. Recently there was a move involved and I needed something different, and I purchased a sectional sofa and a table from them. The manager of the store was informative and helped me out with a lot of things. But the first sales rep didn’t have the information I needed to know about the coffee table. She wasn’t very well-informed about what it was made of.

We purchased a sofa and 2 recliner chairs for our condo in which we live only 6 months per year. Delivery was 4/16. One chair was chipped on arrival and we received no response to our many calls and emails. Now we see that the fabric on the sofa is wearing and pilling causing it to look like a worn out old couch, after very little actual use. “This is the last sofa you’ll ever buy,” said the salesperson. We are so very disappointed by the quality of the product and the poor service!

I just experienced the other end of LazBoy -- the repair end and feel compelled to let others know before they make a purchase. I purchased a recliner less than a year ago and this morning heard a disturbing noise when I reclined it. After turning it on its side, we found that the wooden platform had been working its way loose for some time. We have retrieved three screws, but are having difficulty putting them back in place -- therefore the request for service. I was given the earliest date of 1/9/2018 which is nine days. If I had known that service was this poor, I would have purchased my recliner elsewhere. Anyone considering buying a La-Z-Boy, needs to be aware of their service record.

We've used La-Z-Boy before and then I purchased from them again. The people were wonderful. They're very young but they provided old-fashioned service. I was very impressed with the nice young ladies that were in the La-Z-Boy Palm Beach Gardens. I just moved into a small apartment and I was afraid that I would do overkill and one of their decorator helped me to be sure if the furniture would be too humongous with what I'm choosing. So it worked out really good. I'm very pleased. The furniture really looked nice and I love it. I recommend La-Z-Boy. I had a couple of people here on my complex who asked where I got my recliner and I said, "La-Z-Boy." The whole thing was just a nice experience.

We recently purchased two recliners, one with the pillow, one that had the extra supported cushioning, and another one that was done normally. We had a La-Z-Boy recliner that we gave away, and another one we have in our bedroom right now. We have a condo in Florida and there’s another one down there, too. The seats started to get some holes in them on the two that we have here in our family room. They wore quite well, though, and were so easy to wipe off. We have grand kids and dogs, and any of the slobber or spills came off. They also remained soft, comfortable, and everything there is in shape and soft. The first time we went to a La-Z-Boy store, we had a silly, young girl that was very patient yet very anxious to help. But all of the personnel are nice. We’d recommend La-Z-Boy.

My new home has some new spaces that I needed to furnish. I bought a couch from La-Z-Boy, and I worked with Steve. He was very attentive and returned calls promptly with information. He was even willing to take pictures of some fabrics and send them to me because I had to do business over the phone mostly. He did a great job. Also, the furniture has a great quality and warranty.

Our experience with La-Z-Boy so far is good. We liked the product and its quality, and we've had good luck with them in the past - they always got good service on them. I recently bought two power recliner from them because the other ones are already getting worn out. The sales rep was very helpful and patient with us. Delivery was also fine. We'd recommend them.

Our daughter and her husband have bought La-Z-Boy products for quite some time. They're very sold on them and they talked us into it. Our old furniture was worn out so we bought two power lift recliners. La-Z-Boy's sales representative worked very hard and spent a lot of time to help us. The delivery was okay but we're unhappy that we paid $100 to get one of the recliners sprayed to resist stains. They told us that there would be some indication on the tag on the chair which one it was because the chairs were identical but there was none and the people who delivered them didn't know anything about it.

I have had La-Z-Boy before, so I went with them again. I don't have a taste for that kind of decorating and design and all that, so the woman that we worked with was fabulous. I had a great experience with the salespeople at that store. The delivery called today as there was a mix-up. My address was entered, transposed and corrected back, so we are all set. The furniture is coming tomorrow. I'd recommend them!

We've had La-Z-Boy furniture for a while and it was time to get a new one. I recently purchased a recliner from them and Steve, one of the sales reps I dealt with, was very good. The recliner is of good quality, but it hasn't been delivered yet and I expect it to arrive in a week. I had a great experience and I’ll tell a friend to try La-Z-Boy out.

We purchased a recliner in September of 2016 for my wife to be comfortable after being diagnosed with stage 4 cancer. We felt La-Z-Boy would be a good choice and worth the investment. BAD CHOICE. The stitching started to fail right away. We called for warranty. The entire bottom section was replaced after a few weeks. Move ahead 10 months and the exact same area is AGAIN falling apart. We called customer service and were told we could not be helped because the warranty started when the recliner was delivered. I asked for a warranty manager to call back and tell me why the overpriced La-Z-Boy garbage won't last long enough to complete a 12 month warranty. Of course NO call back. We paid a much higher price for La-Z-Boy thinking we were buying a quality product. WE WILL NEVER BUY ANY OF THEIR GARBAGE AGAIN.

From sales to delivery everything was perfect with La-Z-Boy. And even now that we're trying to figure buying something more they respond and they call. We had a very good experience. I'm in sales for a living as well so I appreciate the follow-up and the phone calls. Amy, who was the designer was also fantastic. She's one of the main reasons that we purchased. She came into my house and she helped me with a lot of what was current like certain things I may not have picked to match. My house is an open floor plan and I didn't want the same rug on my living room, dining room and sitting area but they had to coordinate as well. So she looked at everything with me and helped me make some of those decisions and that was a very big help. She was a sweetheart.

I had a chair that was broken down and it needed to be replaced. I went to La-Z-Boy and asked them to help me find a chair. They were very friendly, helpful and nice. The delivery guys delivered the chair and left, and they were also pleasant. It might have been a little bit too expensive for the quality, but it’s fine. It also had an odor to it, but that’s mostly gone now. Everything was great and it was a good experience.

I'm 54 and getting old so I decided to get a recliner. I started shopping around and ended up going to La-Z-Boy in Harrisburg where I found the chair I liked. It has been three weeks since I've had it. The store in Harrisburg had a lot of products. I went to Wolf Furniture which they may only have three La-Z-Boys and the service wasn't very good either. But when I got to La-Z-Boy, they helped me right away and got me looking at different chairs. It was a good experience. I may have spent $1,400 but it was worthwhile. I worked with Steve, the manager, and he was good. He explained different things on the leather, in which the recliner was made of, and how La-Z-Boy had a patent on a four-sided box at the bottom of it. He said that no other recliner has four sides. Also, I'm 6'3" and he said that I needed a chair that is going to have a high back so that when I sit on it, it fits me. I thought all chairs were the same but this La-Z-Boy recliner fits me well.

La-Z-Boy's sales rep was very friendly and helpful. We kind of put a hold on our purchase for about a month and a half because we weren’t going to be here. And when we got back and called them we got it delivered in a day or two. The cost was good because it was on sale. And I got a little better than what I paid for. The only problem is we’ve got hard floors and the furniture slides around. We’ve tried to find a solution for that. We’ve added some stuff on the bottom but it still kind of slides around. But we've been using La-Z-Boy for 40 years because I like the way they hold up and how they sit. They're very comfortable. They seem to last quite a long time. I usually pass on my old ones to my son and we’re still using them. We have had other recliners and there’s just no comparison. So buy a La-Z-Boy and do not even try the other ones.

I was looking for new living room furniture, and I couldn’t find what I wanted in some of the other furniture stores. I realized that the La-Z-Boy store that used to be closer to me has been gone for a while. I bought a recliner from them way back 13 years ago, which was my first purchase. So when someone told me there was one in another town, I took a ride over there to see if I could find anything I liked. Their sales rep, Nancy, was terrific. She was very helpful. I went there with my sister in law, both of us looking for furniture, and Nancy was able to nicely help both of us, show us all about the choices with materials, what we could do, and she introduced us to the designer.

We got our new La-Z-Boy furniture about three weeks ago and my husband and I are pleased with it. We'd gotten a lot of compliments on it as far as the look and the feel of it. We purchased a sofa, two chairs, an Ottoman and pillow. We were moving into a home and were getting rid of old furniture so we bought new ones. Diana, the sales rep, was really good. When I walked in and we started doing the fabric color, I was a little overwhelmed. But she made it easy. She asked me what colors I wanted and I told her. Then, she started pulling fabrics and the ones that she pulled were the ones that we went with. We didn't even look at any other colors. It was like she knew what I wanted and she put them right there on the table. And the delivery team was good too. They carefully brought it in and placed the furniture where we asked them to. They also cleaned up all the packing that came in.

I love the sofa sleeper that I bought from La-Z-Boy about 18 months ago. I had spine surgery and I slept on it while I was recovering for about a week. It’s a comfy couch that you would want to curl up on. I also got a mattress for it that blows up and it's really soft. So I purchased another one for a condo and it’s a little stiffer than the one I originally bought. So I have somebody coming next week to check on it because the fabric is really stiff and doesn’t even feel comfortable to sit on. But I love what I recently bought better than the sofa sleeper because of the style. I got chairs and an ottoman from them, too.

We already got love seats with consoles in them like in a theater, so we got this La-Z-Boy recliner to match the two. Both their representatives, Chris and the young lady, were very good. Also, I requested a half hour call before the delivery because I had to leave work to meet the delivery crew and they did. I barely beat them there. They got the furniture out, got it unwrapped and set up and they explained how to operate it and away they went. So far, the quality of the furniture seems good. The cost seems high, though, so we hope that we are paying for quality. We enjoyed La-Z-Boy enough that we came back to get the recliner. The folks there were helpful and the process was easy.

I’m a former Soldier who served 24 years on Active Duty with 8 Deployments all over the world. In 2012 My wife and I moved to Huntsville and Built our life long dream home. We saved and saved for new furniture which was the first time since about 2004 that we had new furniture. Around 2016 we decided to go with what we thought was top of the line. Leather Sofa $3200, Leather Love Seat $2200, Leather Recliner $2100, Leather Seat back Chair $1500. TOTAL: $9000 in Brand New Top Of the Line Leather.

I was at La-Z-Boy buying furniture for my mother who needed a lift chair, and while I was there, I saw something else. Everything was on sale, and I was lucky I got there when they were just opening. The sales rep was very good. He held the door open and he was charming. He was also honest and accommodating. However, when I called and had the furniture delivered, it was a little late. I was told that I would get it in seven days and I didn't. Nobody was calling to tell me that, and then when I called, I was told, "We could schedule your delivery right now." I wondered how long this furniture was ready and nobody had called. It wasn’t a problem for me, but it could be a problem at another time or for someone else.

The quality of the furniture is great. The color is what I expected and so is the area rug. I asked for extra gel in the cushions, they did that. I had to go back and forth to the store a couple times though, to get samples. Even if I had requested samples, but they never came. I had to keep borrowing the store's because I had someone else help me decide what I wanted to do with window treatments, and they were okay with that. I paid off in cash when I made my final payment. I had to change my appointments a couple times then the rep finally said, "I can come to the house,” and she did. Delivery service called to set up the time. They got here early and were very courteous about bringing the items in and setting it up the way I had designed it with the young lady in the store.

We built a cabin and I walked into the La-Z-Boy store knowing the item that I wanted because I had viewed it somewhere else. I went about my item, saw it on the floor and said that I wanted it. The rep even set up the delivery for me. The delivery didn't take very long. The guys were there when they said they were going to be there and they helped with getting it into an enclosed trailer for me. They were nice to do that because they certainly did the helping. The quality of the furniture is great. It's definitely what we needed there in the cabin. La-Z-Boy has great quality for the price. I would purchase from there again.

After sending them more pictures, they just agreed to credit me the amount I paid for the furniture so that I can replace it.

We have a La-Z-Boy recliner for 10 years at home. We're remodeling so we decided to get a sectional sofa, chairs, tables and accessory pillows from La-Z-Boy. Their sales rep was professional. She was extremely knowledgeable and has great insight. She was able to take what I wanted and find pieces that would work for an area. She went beyond and helped us picked out paints and helped us with some woodworking ideas as well as a mantle. My delivery experience was wonderful. The quality of the furniture was excellent. So far, we've only had it for four weeks but it was nice that the consultant was here with the delivery. But there was a problem with two of the lamp shades and the consultant noticed it even though we didn't and she proactively said, "These are not up to the standard of La-Z-Boy." and she less them but put in a purchase order for two brand new ones and it's going to be brought to the house as soon as they come in.

I got a table from La-Z-Boy on Black Friday and it was the first I've purchased for myself. The sales rep I dealt with was fine then I picked up the furniture from them. The furniture is of good quality and its cost was fair. I'm satisfied with my experience with them.

I ordered a custom built recliner 10-30-17, was told it would take 4-6 weeks, they delivered the recliner WITHOUT the swivel base I paid for. I've had to call 4 times and finally I am now being told I have to wait an additional 2 weeks for the swivel base to be in stock. This is not the way to treat someone who spent over $2000.00 on a chair.

This could have been a 5-star experience but no matter how good the furniture is, things happen. We ordered a whole family room set of furniture, sofa, loveseat and 2 electric recliners. We placed the order of Nov 4th and waited since we did pick custom fabrics. Delivery came on Dec 15 and everything was beautiful but as the delivery man was putting one of the recliners together, we heard a loud snap and the footrest was broken, small plastic parts left in our carpeting. We refused the chair and expected an immediate response as promised. After 4 days I went to the store and checked status and no repair noted. About 3 days later Fritz called and said "good news/bad news" the chair is repaired but it can't be delivered for another week which puts it after Christmas.

This store would have gotten zero stars but I had to insert one star to write this review. I ordered two recliners and a table that was sale priced. The table was supposed to be delivered to the Lawrenceville store from another store and the chairs would be ordered and ready in 5-6 weeks. They were supposed to call me when the table was ready for pick-up. This has to be the worst customer service/managerial response that I have ever received.

We had Nigel the designer come out to our house because we weren't sure if we could fit what we wanted. I trust my measuring skills, but when I start trying to put them into the configuration of a sectional sofa, then I don’t trust it anymore. That was one of the reasons why we ended up going with La-Z-Boy because they offer that free service, whereas one of their competitors that we bought a lot of furniture from doesn’t offer that service. We ordered the sofa six weeks ago and I got a little worried that we weren't going to get the sofa in six weeks, but we did. The delivery itself was fine, but we're missing one of the items that we purchased and it's not going to be here until maybe two weeks into the New Year, which we weren't very happy with. But at least we have the sofa. It's quality furniture and an easy purchase.

I bought a townhouse and needed a bunch of stuff. I'm very pleased with La-Z-Boy. The sales representatives were very helpful. One drawback would've been the delivery of the furniture. I bought a throw rug, and it had a lot of dust so I had to return it. But everything else was fantastic.

We purchased a large rocker recliner 3 years ago at a cost of $1000 not including the warranty. Something broke about 3 weeks ago (throwing my husband sideways onto the floor). We called the store since we had a warranty, for repair. First we had to call Guardsman, who sent a form that we had to fill out stating the issue. This had to be mailed back to Guardsman and they were to contact us. 2 weeks later no call just an email to say they received the form. We called them and Guardsman stated a repair company would call us. About 3 days later, repair company makes appt 10 days later. They called yesterday to say they will be assessing the damage only to report back to Guardsman that will decide how to proceed and order parts. So far it has been a month of a broken recliner sitting in my living room. I don't know how long it will go from here. I expected better from a quality company.

Our experience with La-Z-Boy has been very positive. I ended up working with Becca, and all three times that I was in the store, it was great with her. She knew what she was doing and she really helped us a lot. When I went to the store the first time and talked with her, I told her what my needs were. I didn’t have a really large living space. She immediately told me about a new line of furniture that had a smaller profile and that was coming up on La-Z-Boy. She kept me posted as to when they were going to get some pieces in the store. She followed through as she said she would. I really appreciated that because that doesn’t always happen. She seemed to be on top of things. The follow-up and customer service helped me make my purchase through La-Z-Boy because she was good about doing what she said she was going to do.

I bought a La-Z-Boy leather recliner sofa and a love seat at the end of 2012 with an extended warranty which is good till the end of 2017 from JC Perreault-Kirkland. In April 2017, we noticed scratches on the headrests of two seats. I called customer service and after a month and a half of negotiation, I was told that it is due to oil from the hair (body oil), that it is natural and happens sometimes with some leathers, and it wasn't covered by the warranty. All the store could offer is to take back the defected couch and I will have to choose something instead and I will get about $400 credit on the new one (depreciation calculated on the usage) or $300 store credit.

The reps let us walk around the store and didn't bother us right away, which was nice. Because sometimes when you go furniture shopping, people follow you around the store which is annoying. The sales guy that we dealt with was really helpful and knowledgeable. He seemed to know a lot about what was going on, but his personality was a little bit abrasive. His personality could turn some people off because he was a little bit over the top. But overall, the whole process was very easy and they explained it very well to us. Their products are definitely more expensive but you're paying for the quality that you're going to receive. We have recommended La-Z-Boy to my parents and they went there a week later and bought furniture for their house.

We have purchased La-Z-Boy recliners over the years, some at a La-Z-Boy Gallery, some at other retail stores. We purchased a La-Z-Boy recliner for my husband in October 2017, he went to the gallery, sat in the recliner, reclined in it and we ordered one. We picked it up after almost 2 months, got it home, put it together, and it is the most uncomfortable chair ever! It is a high leg, stationary chair. You cannot sit upright in it without a pillow at your shoulders because of the way the lower back cushion pushes your abdomen out. The headrest cushion is a good 6 to 8 inches further back. I can see where a rocker/recliner may do this, however, a stationary recliner should allow you to sit or recline.

We bought a La-Z-Boy, recliner for $2369. We were really excited. Got our recliner and found, it leans forward, so much that the leg rest constantly gets stuck on the floor when trying to recline. Called out rep to look at. He wouldn't listen, treated my chair rough, saying "you have to throw yourself back", not to have it drag on floor. I said no one's arms are long enough to do what you say. The rep totally dismissed me, said on way out rudely "Try to have a nice day." I'm not the problem. The chair is.

At Art Van, they had the La-Z-Boy there and then my brother said “Why don’t you go to a La-Z-Boy store. I know this woman over there. She’s great.” And when I went to the one in Oak Park, she beat the price of Art Van. She was also wonderful, very concerned and wasn't ignorant. If I ever had to buy a furniture again, it definitely would be La-Z-Boy for sure. The quality is great. Because I bought furniture from all different places and I’ve never bought from La-Z-Boy, my brother always kept telling me and my mother that my whole family buys from La-Z-Boy. I’m so happy that I did. I’m very happy with my sectional sofa. Everything is great.

I had a very nice experience buying from La-Z-Boy. The girl who waited on me was wonderful. I always remember La-Z-Boy being a different company and they must’ve stepped up their game because it was very nice. Their stuff is very nice. It’s not what they call, “Throw away stuff.” It’s good quality. But because I can’t make these decisions by myself, I started out with Bassett since they had interior designers which I need desperately. The girl on Bassett was very nice and she worked up something for me. But I had to compare it to something. I got her plan and they are very expensive. I was going to order two chairs, a sofa, and a rug, but they were twice as much as what I paid for at La-Z-Boy.

I bought a new house and needed some new furniture. I purchased a sofa and a recliner from La-Z-Boy and the sales reps were very helpful. They gave me plenty of options to choose from without overwhelming me. I was told that what I’ve selected would be a custom order and it would take longer. The timeframe that was given was appropriate as well as accurate. They gave a call 10 minutes before the delivery. I love the quality of the furniture. It's also comfortable and it seems durable. I like it a lot. I probably spent $50 to $100 more than I had anticipated, but to me it was worth it. It was a positive experience.

Don't waste your money on La-Z-Boy products. I bought the extended warranty and after 2 years the leather has worn off one of the arms of my leather love seat. The response from La-Z-Boy, "Sorry we do not cover wear and tear"??? Great response from a company this large. I had 10 years of wear on a much cheaper leather couch by another manufacturer. I guess La-Z-Boy doesn't give a damn after you spend $ 2500.00 with them.

We bought a home in Gualala, California and selected La-Z-Boy to furnish our home. We entered the store in Santa Rosa, California in July 2017. After returning two leather recliners that were defective, we chose a recliner couch. We were told there would be a lengthy delay in receiving the couch. We have a home in Maine we returned to. While in Maine we received word the couch would be delivered. My wife secured a plane ticket and returned to California. The couch was delivered. It was defective. One side wouldn’t recline. It was loaded on the truck and returned. My wife returned to Maine. I called La-Z-Boy in Santa Rosa and spoke to William, the store manager to inquire as to why we received a defective couch? Is there no quality control? Didn’t anyone simply try both sides before releasing it?

We've had La-Z-Boy furniture at home for 20 years. We did a renovation to our house so we purchased ottoman, accessories, tables, a power recliner and a power sectional sofa from La-Z-Boy. Everybody was fantastic. Their reps were extremely knowledgeable and very helpful. I had a designer come out to the house and took all the measurements and I had the in-store appointment. She was outstanding. However, the delivery was the only thing that wasn't outstanding. I ordered a sectional in the leather and I was told the Monday before Thanksgiving that it would be delivered within four to six weeks. And now, Jen told me that it won't be in until March.

La-Z-Boy caught my eye with all the arrangements that they had in the store, and I purchased one of the arrangements. My whole living room is La-Z-Boy. I’ve purchased a recliner, a recliner couch, a table, two-end tables, and one big unit. I got my entertainment center all in that. I’m very content with my La-Z-Boy products. My coffee table was scratched so I sent it back. They took it back and we turned it with no problem. Should I find somebody that’s looking for something, I’d definitely recommend La-Z-Boy.

La-Z-Boy could have more staff. Yesterday, my husband and son went to pick up the recliner we bought when it finally came in and there’s only one sales associate there working behind the desk. That sales associate was also training somebody at the same time so they weren’t available to answer questions from any other customer. Also, when we bought that recliner, the sales representative was new so she wasn’t sure of a lot of things. She had to keep checking on things to answer our questions. Then, we purchased the recliner on Thursday, the 16th, and it was supposed to be delivered on the following Tuesday which would have been the 21st, but it did not come. We found out that she never ordered it and somebody else caught it the following week. So we were two weeks delayed getting it. I got the feeling that part of it was because her training wasn’t complete when she hit the floor on her own.

After having a problem with our sofa, we received a better than expected outcome from La-Z-Boy. I thank and credit the York PA manager, Mary **, for acting on our behalf. Not only were we given a full credit for the sofa, La-Z-Boy offered a full credit for the matching love seat. There was no problem with the love seat, but it allowed us to repurchase a matching set. I do feel La-Z-Boy has quality furniture, and they have now backed it up with quality service. Thank you Mary!

1.0 star rating 12/16/2017. I HATE LA Z BOY!!! CUSTOMER SERVICE IS WORSE THAN THE PRODUCT. My husband and I purchased 2 rocker recliner chairs from La-Z-Boy furniture in Cerritos Ca. We had bought from La-Z-Boy before and were happy, but never again. Our chairs with such bad padding and support we could feel the wood when you sat down.

We had some old furniture that had long given up the ghost and needed to be replaced. La-Z-Boy had a showroom and we stopped by. We looked at what they had there and we liked what we saw. In the beginning, their sales reps just stood there. Then as we looked around and started asking questions, they started answering them. The cost is somewhat high but we wound up getting the most expensive thing they had in their showroom. We got the solid leather furniture that fully reclined and has this little remote control to recline with. It's got the lumbar support and the headrest comes up a little bit more with an extra little cushion. We could adjust it to get a lot of different comfort levels. My wife had a bad back so being able to adjust the lumbar to where it was supportive and comfortable was a very big reason why we wound up getting it.

In the 50 some years I have been married, my husband likes those big straddle lounge chairs that go back. And I was tired of having these ugly leather things in my house. That's exactly why I went to La-Z-Boy and I ended up with a room of furniture that I was not planning on getting. I felt a little pressured on the purchases. I have a rug that I'm not happy with. The size of it is too small. I ordered it without seeing and feeling it in person and it ended up being a shag. I went back last week and looked at other rugs. Their choice in rugs is horrendous. They are so ugly. I could not find one rug to replace this rug out of La-Z-Boy's whole store. I have to meet with them again but it's just very unfortunate that I felt very pressured by the two people.

La-Z-Boy has well-made, long-lasting, comfortable chairs and the cost is well-balanced with the quality. Our La-Z-Boy furniture finally wore out after 20 years and we bought new recliners. We had very good reception over at the store and they were very helpful. The recliners have been delivered entirely on time too.

Everything in my house, in couches, are from the La-Z-Boy. We like their stuff and with La-Z-Boy, you have somebody there that helps you see what goes good with what, and you’re not just out there in limbo. It was a new house, and their designer came in, took the whole thing to coordinate to see what would go best in my home. She was on the money because the material was the same stuff prior to using her, I had been in the store and looked at things and she picked out the same stuff, table-wise, couch-wise, color-wise that I was leaning towards, even the big floor rug. It was just unbelievable because me and my sister went in.

I purchased a leather love seat and also purchased the extended service plan. The leather on the arm rest has split and has worn away. I was told that my expensive service plan does not cover wear and tear. I'm sorry but the quality of your material should be covered. So Here we go...I will write as many bad reviews as my time allows and I will badmouth your company and your products forever.

I recently made a table dresser, a queen bed and some other minor purchase from La-Z-Boy two months ago, and I love it. We already bought a furniture from them four years ago and we loved it as well, so I decided to purchase again. La-Z-Boy is one of the best in the market, and we love the design and the construction is solid too. The sales reps were very professional and they helped us make a decision like there was no issue. Everything went great so we’re happy with them and hopefully we'll go back if we need.

We are owners of six La-Z-Boy chairs. Some of it is 20 years old and it still works. The quality has always been excellent. If something breaks, they’re really quick in getting it fixed for you. If it isn’t under warranty, they’d send us a part and my husband will do it. We love La-Z-Boy, so we have absolutely no complaints. We bought at least three sets of chairs at the La-Z-Boy store in San Marcos, and we’ve never had any problems. The delivery team was great. They were on time and called in advance. They gave us a 30 minute-window of when they were going to be here. All in all, I recommend La-Z-Boy and their delivery service very highly. That’s where I’ll go back when I need to buy more furniture.

We ordered a sofa from La-Z-Boy in Melbourne Fl. Signed all agreements but they have failed to stick with their agreement. The fabric is not there at the factory and they La-Z-Boy in Melbourne do not know when it will be in. We have waited over 8 weeks and we want our money back!!! They are independent owner from La-Z-Boy and corporate cannot help us!!! Patty the manager refuses to give our money back... They have no idea when the sofa will be in. We kept our end of the bargain by giving half the money upfront. They should keep theirs... 8 weeks and sofa is not complete!!! Order was placed in Oct. They are thieves. Do not ever buy from them... If you are in the store RUN FOR YOUR LIFE!!!

I recently purchased nine power recliners from La-Z-Boy for business as the other furniture we have were very much in need of replacement. The sales reps we talked to were fantastic and they were absolutely amazing. I am still waiting for the special ordered items to come in. I have had one delivery whatever was in stock and that went fine. The quality is great. Also, Dawn was incredible. She did everything she could to work with me and work within our budget. It was time-consuming going back and forth, and the two ladies, Dawn and Claire, were patient and helpful too.

We’ve had La-Z-Boy furniture in our home for 20 years now. I bought a recliner years ago and then I had to get a new sofa to fit the spot I needed. I had good interactions with the sales representative and he was easy to talk to. The furniture was delivered and the delivery experience has been very good. We've had the sofa for a month now and the quality so far is good. I'm happy with La-Z-Boy.

The sofa in our rental property was getting worn out and the tenants were asking for something new. We wanted something dependable so we bought one from La-Z-Boy. It was a sale item and we're really happy with what we got for what we paid for. The sales rep was helpful and was there when we needed her. We're only down in Florida for a limited time and they went out of their way to get the furniture delivered before we had to leave. They went above and beyond and we're completely satisfied. When it's time to get some furniture for our home, we plan on seeing La-Z-Boy again.

Our other furniture was over 10 years old and it was worn. We recently bought an ottoman, sofa, recliner chair as well as two end tables from La-Z-Boy. We've also had La-Z-Boy furniture in our home for 20 years. At the showroom, we worked with a lady named Harriet, and she was very helpful regarding pairing up fabrics. We met with her three times, and she was very busy sometimes but made time to fit us in. The delivery guys were also very good, prompt, and friendly. I had just had new carpet installed so I asked them to take their shoes off before they enter the room where they were going to put the furniture, and they were very accommodating.

The La-Z-Boy sales rep was very helpful and patient, not pushy, and she showed us all the different options. She was very knowledgeable and informative about her product. She was the best. We bought two chairs and a sectional and had them delivered. I own a business also and I have never encountered more polite, kind, and careful people as the two men who delivered my furniture. I have three different delivery dates over the last seven weeks, and they were absolutely careful on the new things that I bought, my things that were already here already, and my pets. And I will buy from La-Z-Boy again for that reason. One of the men was Jimmy, and I would request for him again.

I’ve bought La-Z-Boys all my life for the last 40 years and I recently purchased a La-Z-Boy power loveseat because I needed one. Their sales reps were great and took care of me, and it felt great. The delivery team was great as well. They were friendly and joking and we had a good time. So far, the quality of the furniture is good except for the last one that I got. We had a lot of problems with it and they came out three or four times and tried to fix it but they couldn’t fix it so they gave me a new one. I’m hoping that this one won’t make a noise like the other one did. Everybody at La-Z-Boy was great. The service had been tremendous and the girl down where we bought it from was outstanding and took care of us every time. I’m very satisfied with the way that everything was handled.

My experience with La-Z-Boy was pretty lousy. I went into store in response to the ads. They didn’t have any of them and they didn’t know anything about the advertisement. I bought a chair that I couldn’t use and then, I had to go back and forth returning it. Finally, I got one that I brought home that would fit where I had it, and we ordered three pads for the handles. We called and asked where the items were. They said they'd be sent to the store and we'd go pick them up. So it was not fun. I took the other chair back after about three days and they picked it up but they charged me $250 for stocking fee and another $150. We paid about two times as much as we meant to pay for a chair that works for us and part of that was my fault but they didn't meet me halfway. I give the lady who was trying to help me an A+ rating because she did her best to satisfy me. But I don’t think they did as well as they could’ve done. I’ll go someplace else next time.

I'm an Upholsterer and a Client asked me to reupholster her leather La-Z-Boy recliner that was built in 2013, according to the tag in the chair. There was a hole in the leather on the headrest from wear after only four years. So right off the bat, the leather is not the best. After taking this chair down to frame, to reupholster it, I found a frame made out of cheap particle board, not hardwood. The frame is everything when it comes to furniture. Without a good frame it's just junk. It was so badly made, I could not upholster it. My Client paid 1,900.00 for this chair. I understand cost cutting measures, but La-Z-Boy should be ashamed.

Had an appointment for a technician to check the sectional we bought just about 6 months ago. Understandably, the weather is bad today but we at least expected La-z-Boy to send someone right after the storm is gone. Our appointment is ahead of those who have appointments next week but apparently we have to fall behind them. My family is leaving the country for two years because of military duty. I will continue to express my dissatisfaction until I get this resolved which will be a minimum of 2 years from now.

My parents have a complete La-Z-Boy couch and recliners in their vacation home. One of the vacationers who rented the place did some damage to it and La-Z-Boy stood behind their product. That impressed me. My parents also have La-Z-Boy in their house and it lasted so much longer than the recliner couch I had which was a knock-off brand more or less.

I was replacing another La-Z-Boy that I had for 17 years and had worn out. I ordered a chair but when I got it here, I didn't like it and the sales manager Pat made it very easy for me to come in, pick another one that was just right and to exchange the one I didn't like. She was the best I've seen in customer service in a long time. The delivery team was also very accommodating. They were in and out, and did a beautiful set-up. I'm very happy with what I got. The cost was appropriate and the quality is excellent. The entire experience was a joy and I tell all my friends to go to La-Z-Boy so it's good customer referral.

Never again LazBoy! Irresponsible, horrible customer service. No follow through, and (bad) surprises all the way. You really need to step up your game! And the last surprise was not bothering to include the haul-away you told me was. And then charging me for it.

We have had nothing but trouble with this business from the time we purchased our $6000 worth of furniture. I was so excited to be able to buy from La-Z-Boy this time but unfortunately had not read the reviews on the company prior to purchasing. We gave our old furniture away with the understanding from the salesman Chris that all of the furniture I ordered was "in stock" except for one chair which I handpicked the fabric for. The trouble just began there and never stopped. It was one thing after the other trying to get 5 pieces of furniture actually delivered to my home with a delivery fee and within a reasonable time frame.

We purchased our reclining loveseat with console in July of 2016. By March 2017, we had to send it back for repairs. We had to pay $100 for them to come pick it up and drop it off. We were told by the repairman that the recliner hadn’t been built properly in the first place. By August 2017, the cushions that our backs rest on (same love seat) no longer offered any support, especially lower back support. The cushions are very sunken in, to the point that we can’t sit in the recliner without first placing a pillow behind us to support our back.

We have a La-Z-Boy recliner that my husband has had since he was in college. It's the ugliest but it's so comfortable so he would not get rid of it. We've been married five years, but he’s had it for 15 years. We have also purchased furniture at other places in the last couple of years but we decided to go with La-Z-Boy again because of the warranty and they had a piece of furniture that we needed. Also, there were issues where we needed to purchase replacement cushions because the ones we got kept falling apart and our experience at the other place was so awful that we decided to pay the extra money and go with La-Z-Boy. We purchased some ottomans, some sofas, a chair-and-a-half, chairs, sectional sofa, all kinds of stuff. We had an awesome experience with their sales reps. Then we had a designer come out and work the best to tell us where we should put each piece and help with the color choices. Everything has been great so far.

Our old furniture was over 20 years old so it was time to buy some new ones. We saw that La-Z-Boy had a free in-house design consultation and that’s the thing that pushed us to decide. They also gave us great ideas and opened our minds to possibilities we had never even thought about. We purchased a loveseat, a power sofa, a chair, an ottoman, a table and some from La-Z-Boy. The rep was awesome, very patient, professional and knowledgeable. Everything has been wonderful.

2014 Rex 7 seater, 4 recliners - We are not large people and we do not sit in the couch all day long, maybe a few hours a night. Both ends of the sectional backs are flat. It looks ridiculous compared to the rest of the couch, and of course the comfort level is lacking after only 3 years. We purchased La-Z-Boy because our family have always had the brand as used to be happy with them. We paid almost 4,000 for this one sectional that is not holding up very well. The cost to have stuffing sent to me and the lazy boy repair man is over 300.00 just for 2 backs and 2 arm rests. I also own 2 custom lazy boy chairs I ordered in 2009, which have held up beautifully.

We've had La-Z-Boy furniture in our home for three years now, then we recently bought a dining table and a dining chair. The quality of the furniture is good and the cost is fair. One of their salesman was pretty good but the upper salesperson that we dealt with when we purchased the last piece didn't have the best personality.

We looked around and we liked the quality of La-Z-Boy's sectional and that it fits our needs. We got a whole sectional and an ottoman and then ordered pillows. Their sales reps were really good and I dealt with their designer, too. Everything they did for us was excellent. The delivery guys were friendly and they took the old furniture to the curb, so it was a pleasant experience. It was an expensive purchase but it was worth every penny.

We purchased a sectional sofa one (1) year ago from La-Z-Boy. We had had a sectional before that wore out very quickly. We specifically went to La-Z-Boy because we wanted quality. We purchased in October 2016 and had the sofa delivered in November 2017. IMMEDIATELY, we noted the padding was very scanty on the arms, irritating our elbows. Lance, a fantastic repair guy came out. He explained that the padding on the arms could not be repaired without taking them to the shop. The padding on the backs was also scant, so he added cotton-looking stuffing. Within two months, the reclining function was squeaking every time we used it. And we could feel the wood through the seats. Lance came again, took photos, added padding, and left. About six months later, Lance returned for the third time.

I'd recommend La-Z-Boy to anybody and I've had no problems with them. I purchased something from them years ago and has also given their products as gifts. Their furniture is comfortable and their reps are always kind. My daughter is a manager there but I went through salesperson Kevin who has always been very polite. Also, the delivery team was fantastic, very efficient and clean. They came in and I asked them to try the chair out and they did. They placed it exactly where I wanted it and they were very polite. I thought they were local but they had come down from Waterbury, Bridgeport and it was raining and cold that time. Overall, I absolutely love my recliner.

My wife and I have been long time customers of LA-Z-BOY. We’ve purchased sofas and couches several times and were always satisfied. Our four children became fans too. Maddeningly LA-Z-BOY and its warranty company refuse to stand by and replace and/repair a defective couch my daughter purchased 3 years ago from their store near Bayonne, NJ. The couch developed tears and pitting holes in the leather in numerous places. The leather couch is plainly and patently defective. Despite that neither LA-Z-BOY nor its warranty co will do anything. LA-Z-BOY is doing a Sergeant Schultz routine from the television show Hogan’s Heroes in that they know nothing and see nothing saying there is absolutely nothing they can or will do. Absolutely disgraceful!!!

I am very dissatisfied with the craftsmanship in a recliner that I have. The fabric is falling off and ripping, but they want to charge me $150 so they can come out and fix it. I paid around $1,000 for this recliner and I have only had it for about 3 years. I WILL NEVER buy something from La-Z-Boy again. Also when we called the second lady we talked to very rude about our situation.

We’ve always had good experience with the history of products from La-Z-Boy. We recently purchased an ottoman, a pillow and a recliner sectional. The sales reps were excellent. They were very professional as well. Also, the delivery guys were awesome. They did a really fantastic job. The quality of the furniture is very good and they were also priced right.

I wanted a more comfortable feel so I got my first La-Z-Boy. It has been with me for two months. I spoke with a very informative and very detailed sales rep and the delivery team was very good. La-Z-Boy’s cost was a bit higher since it's made in the USA.

We order 1 couch and love seat on Oct 21/2017. All was good told 4-5 weeks max and was explained comes from USA etc. End of the 4 week we called the Edmonton Branch and was advised both be shipped next week from USA, clear customs be 10 days. Dec 1, called our sales person. Advised one was in and no idea where other one was. Today is Dec 4 I have had no call backs with follow up to our order. This has been 6 weeks. I can track a 10.00 item from Wayfair and they are very close to ship date and time. In today's technology I cant believe the customer or salesperson has no idea where and when it's going to be delivered. I guess I will cancel and take my 4600.00. Thanks.

Lisa, our room designer, is a very patient and kind lady! She spent a lot of time looking for the perfect furniture to fit our long room! We also picked out a beautiful area carpet, two side tables and a beautiful console for our large screen TV. It also prompted us to finally remodel the front three rooms of our house! We are so pleased with Lisa and her expertise not only with finding the perfect La-Z-Boy furniture for our room but also with the fact that she took the time to find mission style accent pieces that are just perfect! We will definitely add pictures at a later date- we still are finishing up some details to those rooms! We LOVE you, Lisa! We will see you in the future, definitely!

LZBOY will replace the defective parts at no charge, and has therefore restored our faith in their products. We have been buying LZBOY for decades, and have three other recliners that have maintained good quality. I will therefore continue to buy and recommend LZBOY products because they have earned our trust again.

I’ve moved in to a new place and purchased two recliners and a sofa from La-Z-Boy. Six months ago, I have had a chair from them and I like it very much. The cost of the products is in line with most other things so they're ilk. Also, I had an excellent dealing with their sales reps who were very helpful, friendly, and pleasant.

Cody at Thornton Furniture worked very hard to get my chair fixed. He went above and beyond and got a new back and repaired the chair. La-Z-Boy sent a new back since it is a heat and massage chair. It works great. Thanks to Thornton Furniture and La-Z-Boy!

I have also purchased Warehouse Furniture because of 4 boys and cats and dogs in the house. Kids are grown and only an old chihuahua. So I wanted something of good quality for our new lake house. I went to La-Z-Boy and ordered the color I wanted. After 14 weeks I received the furniture, nothing wrong to not accept it, because the delivery people stated they were responsible for damage only and not what it looked like or the mechanics. I AM SO UPSET and DISAPPOINTED. Not 1 piece of the section was perfect and the swivel recliner is loud and understuffed. My review is long so I won't go into everything that is wrong. I could have gone to a warehouse and received better quality at half the price. So much for a name brand you thought highly of.

We had a La-Z-Boy couch that lasted so long and we liked its durability and we were replacing it with another La-Z-Boy. We also liked that with La-Z-Boy, you can mix and match where you want things. The La-Z-Boy store in Rancho Cucamonga was awesome. Everyone was very welcoming, kind, and knowledgeable, and they didn't pressure us at all. We were able to have lunch and come back. Our purchase was a special order so they said we could expect it in six to eight weeks. A La-Z-Boy's cost is good as long as it's on sale. Sometimes if you get a product from a different specialized sofa store, and they have a similar brand where they have the similar coverage, it still costs a little bit less. So, we waited until La-Z-Boy went on sale. I wish they'd offer a loyalty reward like for 5% off. But other than that, they're wonderful.

All the experiences we've had with the La-Z-Boy sales reps were great. The delivery team was great as well. We just had a second delivery from La-Z-Boy on Tuesday over another piece of furniture and both experiences were great. They were here at the beginning part of the delivery window and gave me updates. They called and said they’d be here in 15 minutes and they were here when they said they would be. We love our new furniture. It's a bit more expensive than some other furniture places but when we got our first home, we wanted something cheaper and that’s why we needed to buy new furniture a couple of years later.

I bought my furniture just 2 years ago, noticed a broken board in my BREE loveseat and called at La-Z-Boy to notify them and fix my furniture since it is suppose to be quality furniture. They want to charge $195 an hr to come out and IF they have to order parts and service fee for that too. You would think after you spend $$$$ on furniture that it will be well constructed and they would stand behind their name. Apparently, that’s not the case. It’s a rip off! Don’t waste your money! It’s not as well built as they advertise.

Purchased 2 chairs from Sugar Land, TX La-Z-Boy, one chair fresh out of the wrap was not level. Contacted Tim at the Sugar Land Location, "I can't do anything, you have to call customer service." I was told to take them to the Cross Timbers location, Ray looked at them and measured one was 1/4 off, he said it's fine, I disagreed. Ray told me to call customer service, he would not let me use their phone to call their customer service, I waited 20 minutes to speak with Michelle on the phone, she was rude and unwilling to work with me in any way. I was left waiting for an additional 30 minutes for the paperwork to clear so I could return the defective merchandise. I had to then go to the Sugar Land store to get my money LESS 25% restocking fee. I have never been treated so badly as I was dealing with La-Z-Boy.

Purchased 2 recliners. Was happy with one. The one we were not pleased with, the material was not tight. It was wavy and was noticeable. We called the store and they sent a man out. He replaced the right arm. It still did not solve the problem. My husband passed away and that held me up for a few months. When I called the store they told me to come in and pick out a chair. All I wanted was the same chair with the upholstery done right.

I've had my La-Z-Boy furniture for at least a couple of months and I'm enjoying it. The sales rep was very cordial and informative. He had the information right at hand and they gave me a good deal. However, the installers didn’t spend much time demonstrating to me. They did the talking to my son who wasn’t going to use my furniture. I was trying to ask questions, but I was ignored. Other than that, I'm very pleased with my La-Z-Boy. It's very comfortable and it's attractive-looking, too.

La-Z-Boy has got the best furniture and we've had their product for a couple of years now. We bought a recliner from them last time and then a sofa loveseat this time. I could get furniture from other places and it will break down real fast, but the La-Z-Boy seems to be a better type of furniture and it stays up real good. Also, the gentleman who worked with us was very nice and polite and made sure he showed us everything in the store including what we could choose from. Then the delivery team came right on time, knew how to get the furniture in and got it right in here with no problem. They're polite, too. The furniture is really comfortable and has a much better quality than things that we've bought before.

We needed to replace our furniture and my fiancée decided to go with La-Z-Boy. We went to their store and they treated us really good. The lady we dealt with put very little pressure on us. We asked her questions and she showed us a lot of things. She was very friendly. I would buy again and we would recommend her. I told them that I'll be holding it off for four weeks because we are having a new floor and we got her to understand. La-Z-Boy was easy to deal with and they have offered good quality products. We can definitely recommend them to a friend. And if we would purchase for any additional that would be the perfect place to go.

I recently purchased 2 chairs at La-Z-Boy Express in Mansfield. While the salesman was talking to us, my husband made a comment about the tall man chairs being so large. The salesman then commented that several people had returned them after purchasing because they were so large. When I went to check out with the chairs, he knew I was apprehensive about the purchase, however he did not make any comment as to the fact of only having 48 hours to return the chairs.