La-Z-Boy Furniture Galleries Reviews

Placed a total of 9 calls for repair and not once got a callback. Finally contacted my salesperson who also stated he would have service call me but that did not happen. A broke $1500 lift recliner which is still covered under the original warranty and I also purchased the extended warranty and still no repair. I have had hip replacement and require this chair to work that is why I purchased a La-Z-Boy. Very disappointing in this so called quality company.

I had purchased my first place and I needed everything so I bought a sectional from La-Z-Boy about a week now. The fabric’s super soft and there’s a lot of cushions. Stephen, their sales representative, was very friendly, wonderful, and he walked me through everything. Other than him being really awesome when we were at the store, we also used their design service and it was also a nice feature. Caitlyn was the woman who came up and helped design the layout. She was really nice too. In terms of cost in relation to quality, it’s appropriate. La-Z-Boy is a lot more expensive than other places, but they have quality pieces of furniture that are going to last me years so it's worth it. I purchased a dining room set from another place prior to when I bought all my living room furniture from La-Z-Boy and ended up waiting for the dining room set longer than I waited from La-Z-Boy. It was very convenient and nice to go through La-Z-Boy.

We purchased a leather sofa and upholstered recliner in June 2016 from the Manchester, CT store. We began having problems with the chair about 6 months ago. It makes a creaking noise whenever you move in the chair. Several calls to customer service (still under warranty) resulted in several service calls with the same technician responding.

We are happy with our purchases. Valerie was a great help in picking our pieces. Unfortunately the two side tables we originally ordered were not finished on the back, which could not be seen in the showroom display, so we had to reorder and exchange. In both cases we heard nothing about our orders until we called after multiple weeks to inquire. Both times we were told our orders were ready for delivery, which seemed awfully coincidental. Delivery in both cases went well. We ordered a battery pack for our sofa since it does not sit near a wall and outlet. It works well but discharges fairly quickly. We inquired about that but were told that's normal.

20+ yr customer. Prev. items needing repair, left at store. Today told I need to drive 50 miles one-way to "Customer Center" to leave chair, pick up 2 weeks later. Tried calling "Customer Service". Took 5 tries to get a real person. Customer lost!

I bought an Eden sectional and the cushions started pilling, and the chaise part is higher than other cushions. I called Comfort Department and was told my 1 yr warranty expired. They said they would give me a discount on the cushions. As for the pilling they said use a little device that takes pills off of sweaters. Why should I have to do that. I constantly have to do it. The fabric is awful. I told them you can go to Bob's store and they stand up for their furniture for less than what I paid at La-Z-Boy! Could I replace whole cushion w/ new fabric.

I am very disappointed with the quality of the two La-Z-Boy Astor recliner rockers that I bought less than two years ago. I paid more than $1100 each for them in the belief that I was buying well built chairs that would last for many years. The wood frame under the seats of both chairs has pulled apart, and one of the chairs has developed a heavy lean to the right. An examination of the frames shows that they were put together with staples that had less than half an inch of penetration. This would have held if the frames had been properly glued. However a very inadequate thread of glue had not even made contact in most places. The other major problem is that the foam padding on the seats has collapsed so that the seats are no longer comfortable and they are lower than they should be. We are an elderly couple who are not overweight. The chairs have not been abused in any way and there are no children in the house.

We purchased a sleep sofa in 11/15 expecting it to last many years, as our previous La-Z-Boy furniture has. Now, less than 3 years later, the center of the unit is sagging. This is not acceptable and is not just a matter of "fluffing" up the cushions. We contacted the repairman suggested by the store but he wants to charge for an evaluation visit. We don't intend to pay for that. Your thoughts/comments will be appreciated.

We were told by Daisy ** when we were shopping for furniture at our local La-Z-Boy store 12/15/11 located on Woodruff Rd Greenville SC, all the reasons why we should go with the imitation leather (Renew). We were really looking for leather but she raved about how durable, how repairable, how it would hold up for years and years under normal use and there was a lifetime warranty that we should also get for those just in case situations. We were sold a major crock!! This material doesn’t hold up! As you already know, it peels and flakes under normal wear and tear and in our case, hardly being used. We had a major issue with the recliner within just a short time of owning the furniture.

A short time after we took possession of the La-Z-Boy furniture. I noticed the furniture started to look shabby. Just after a year the couch no longer reclines. When I called La-Z-Boy Furniture customer service they told me I would have to call another second company because I was no longer under warranty. If I wanted them to fix it it would be $109. And I needed to pay them ahead of time. With no guarantee they would fix it. If you're looking at these people steer clear. Their furniture is poor quality and they make it hard to get things fixed.

I've purchased from La-Z-Boy before and I gave those furniture away some time ago. But I believe that they're structurally better than other furniture I've had and recently, I purchased two recliners from them. The sales reps were helpful and kind and I appreciate them. The delivery team also did a good job and the items seem to be holding up fine. I was overall satisfied.

We’ve had La-Z-Boy furniture for 17 years and we’ve recently bought a recliner, a sofa, and some accessories from them. We became empty nesters four years ago. The La-Z-Boy recliner couches we had, had survived both our boys through the teenage years, plus all their buddies and so now it was time to redo the house, so we decided it was time for new furniture.

I've had my first La-Z-Boy recliner since 1998 and it’s still intact. It looks like a showroom piece and it’s not even frazzy. I bought another one for my husband last year and just bought furniture from La-Z-Boy the other day too. Their reps were very knowledgeable, nice and patient with my husband and his decision-making, and giving him ideas ‘cause he was all over the place. A delivery was scheduled and their team helped my husband set up the rug and move the old furniture out of the way then place the new furniture in their place. It was good that they made sure he was happy with the placement of everything. We got the stuff on sale but the quality was good. Good craftsmanship.

Fast response from Consumeraffairs .good answers & made adjustment to delivery schedule.

I've had a La-Z-Boy for at least 25 years and I recently purchased the power recliner because I needed a new one. The sales rep was very helpful and personable. He was a great guy and he went out of his way. The recliner has a very good quality and I love it. It's a little expensive but you pay for what you get and it lasts a very long time.

I've recently purchased an ottoman, recliner, and a sofa from La-Z-Boy and I think they are of good quality. My furniture was really old and my couch was starting to stink. I'm also having some work done in my house and I thought to just bite the bullet and buy new furniture. The sales representative was very helpful. I'm also getting a rug from La-Z-Boy and I didn't know about the foam mattress like Tempur-Pedic beds and he told me about that which was really good because I have problems with my knees. It just was a very nice experience. I had the furniture delivered and it is coming this Saturday.

I recently purchased a recliner and accessories from La-Z-Boy. Their sales representative was patient with us. He told us not to worry about the colors as we could always get those. Instead, he said that we should get what's comfortable for us. He let us on our own when we wanted and when we needed him, we would call him. The quality of the furniture we got was very good. La-Z-Boy has very good products and we're happy with them. We would recommend them to a friend.

We had a big La-Z-Boy purchase back in 2014. Then, when our couch needed a replacement, we bought again from La-Z-Boy. We got two sofas and two ottomans. We came to the Canton store where we had been at Novi before and Ashley had been our sales rep in Novi but now she's the manager. She remembered us and she was great. Also, the designer was fabulous and we really enjoyed her. The delivery was awesome too and the guys who came were great and very professional, as well. Everybody was wonderful and their products have very high quality.

My sister-in-law bought a La-Z-Boy Reclina-Rocker in November 2016. It was uncomfortable. She gave it to me a week ago (July 14, 2017.) I found it uncomfortable, too. I went to the La-Z-Boy store in the Sawgrass Mills Center in Sunrise, FL, to see if there was a way to change the pitch of the seat. The manager, Beth, gave me the phone number of the service department. My sister-in-law faxed the warranty to me. I called the service department and was told there was no way to adjust the pitch of the seat and that I should go back to the store, sit in the same model, and see if there is a difference.

Candace from the Nanaimo Store was fabulous to work with. She was extremely helpful in design and color decisions and everything was perfect when it arrived. The Delivery people were also polite and accommodating. Thank you for the great service.

I had some regular, deep, wide chairs in our den where my wife and I spend a lot of time. And we decided that it was a little too low, and it wasn’t doing what we wanted. We’ve had three La-Z-Boys before that, in the last 35 years, and we had passed them on to our kids. One of them is up at our cottage in Northern Michigan. So, we thought of buying new furniture because it’s always been more comfortable. Then we got rid of the other big chairs. The La-Z-Boy sales rep was outstanding, patient, personable, very real and was not on commission. She didn’t push us one way or the other. And if she was on commission, I sure as hell didn’t know it. It’s pretty obvious in furniture stores when someone is in that. That’s important to me because I just wanted to take my time and find the right thing, and she not only regularly looked into inventory to see whether she could find it somewhere else, but she really did her homework in taking care of us.

Tired of what I had in the family room, I purchased a queen sleeper sofa and loveseat from La-Z-Boy. Then a couple of weeks later, I purchased a lowboy recliner. Tiffany, their sales representative, was very pleasant, knowledgeable and helpful even if she’s fairly new in the position. Their delivery team arrived on time and everything was lovely. The furniture’s quality was fine the last time, so it would be fine this time also. Plus, some of the items were on sale and the sales price was fine as well. The La-Z-Boy store is close by, and when I ordered the lowboy recliner, I picked a coordinating fabric that also matched, and I was able to look at the fabrics. You could look at things on the computer, but it's not exactly the same. Overall, it has been a very good experience.

In April 2014 we bought 2 recliners. The sales person kept mentioning the "additional 5-year warranty" and made it sound like the whole chair was covered not just the fabric. It's listed on the receipt as "5-yr Advantage Chair". Later in October 2014 we already had badly deflated chairs. All of the cushions were flat. They sent out service at no cost, but they didn't even have enough foam and reused foam that looked dirty. The guy said it was discolored not dirty. They only brought out enough for one of two chairs.

When I purchased this performance fabric sectional I was told it is easy to clean as I have dogs. Well I added another loveseat to my sectional a year later and the "older" pieces after washing it with water and a mild soap have zero shine left. I paid $3000 for this, and it is the most I have ever spent on furniture. I'm a little disappointed. How do I get the sheen look back? It's a James sectional with steel colored fabric.

We bought our couch in July 2016 and it was delivered to us in September of 2016. Not even a month later, we had to have someone come back and fix it because part of the couch was not installed properly (We bought a sofa with recliners on the ends). A few months later, had to have someone come out again, because the seat started leaning again. A tech came out, didn't even look at the couch, but just took my husband for his word and ordered parts that he thought was needed to fix the problem. It took about 4 weeks to get that part, and another 2 weeks for a tech to come back out to replace/fix our couch again. Not sure what the guy did, but not only is the seat broke again (leaning), but it no longer reclines. It's broken. To top that off, the OTHER reclining side is starting to lean sideways.

I live in a senior facility and I told my neighbor I was going to get some furniture and she told me to go to La-Z-Boy. I told her they seem kind of expensive but she said that it's worth it. I had pretty much in mind what I wanted and the rep helped me find it. I got it and I'm happy. I got a coffee table they were selling off the floor and it has a few scratches on it, but I knew that before I bought it. And everybody that’s come to my place thought it looks beautiful. There was also a rocker there that I had to buy because it was named Jasper. The delivery was fine and everything worked out good. The delivery guys showed up ahead of time, which was cool. The quality of the items I got seems fine and I don’t object to what we paid for. It was actually under the budget that I was anticipating so everything’s good. Overall, my La-Z-Boy experience was up to expectations.

Our old couch was broken so we decided to buy a loveseat from La-Z-Boy. We bought it on sale and the price was really good for what we got. We went in knowing what we wanted, but it was harder to pick the fabric rather than the couch. Their fabric selection was way more than necessary it was kind of an overload. However, we found what we were looking for which is something that will survive people, pets, and everything else. Their reps were fine but the girl that did the final order was a bit slow. I think she was new so I understood. We then had the piece delivered. We ordered it on Saturday and when they called us they told us that it was going to take three weeks. However, a few days later they called again and told us that the unit could be delivered the next day. We weren't prepared but it's good that it came early since we had all these plans of redecorating our living room.

I wanted a recliner because I was anticipating some surgery on my neck, and I felt that it would be easier for me to relax much better. I had a very positive experience with the staff at La-Z-Boy and the delivery team was very good. They were helpful. Even when I had the problem with Synchrony, the staff at La-Z-Boy was the one that made the call and corrected the problem. I also have no doubts about the quality of their furniture. That's why I went to them. It costs too much but the price was reasonable. My La-Z Boy experience was great. I would highly recommend to someone looking for a recliner to look at La-Z-Boy.

My grandfather and father both have their La-Z-Boy recliners. I grew up with it and it was the best chairs in the world, and I had to get my own eventually when I finally became an adult. La-Z-Boy's sales representatives were very good to the extent that I knew what I was looking for. They certainly did not pressure me for anything, but they were certainly open to providing suggestions based on the feedback that I was giving them for what I was looking for. The cost was certainly good. I wouldn't have bought it with the original price but the fact that it was on sale, certainly got me to finalize the deal.

My old La-Z-Boy had one major bar broken and it was sticking out so it was time to let it go. It was 20 years old but the material was still perfect. I went to a new store and I wasn’t impressed. They weren’t knowledgeable nor efficient and it took a lot of time. I understand that it takes somebody some time to know these items but everything was, “Let me look it up.” The manager didn’t even know as much as the salesperson did. And I didn’t feel that they were glad that I was there to buy something. It was not a great experience, but I bought a recliner rocker because I needed a chair. The two guys that delivered the chair were quick, efficient and friendly. It took them no time to set it up. They checked it and were on their way. However, they didn’t make the offer to make adjustments but the time and notification were very good.

We redecorated our room and wanted to change some things around. La-Z-Boy's rep helped us out a lot. We didn’t know what we were looking for and she straightened us out on what we wanted. We were very pleased with the delivery team as well. The furniture came in different parts. Two recliners came one time, the TV stand another and today the end table is coming. The quality is very nice. We bought the upper-end stuff and got a lot of compliments on it. We’re happy with the money we spent for it plus the quality. It's not every room we would probably want to spend that much money but it's a special room my wife and I set up ourselves and we wanted something nice for it. We still had a good time while spending that kind of money with La-Z-Boy. We’ve recommended them to people that we know.

Purchased brand new couch and chair $1,800. Noticed padding on chair arm is defective and requested chair to be replaced or taken back and refund issued. Company wants to repair chair. I purchased a new chair, not a repaired chair. For $650 (the cost of just the chair) I want a new chair. I have never used the chair and it still has the tags on it. This is my first experience with buying at La-Z-Boy and am very disappointed in the quality of their products and the Customer Service.

We purchased a La-Z-Boy Power Recliner sofa Nov 10, 2016. We were very happy with the service that we received at the Annapolis MD La-Z-Boy store. Initially we were very satisfied with the comfort and style of the sofa but in the past few months the seat fabric is showing signs of accelerated wear and bunching up. My wife and I live here by ourselves and we do not have any pets. This amount of degradation is totally unacceptable.

We bought a couch and love seat in 2015 thinking we were buying a quality product. The couch and love seat have the parachute handles which we have to keep replacing due to their poor quality. We are on our 4th or 5th new handle. I am so frustrated and will likely NEVER purchase a product from La-Z-Boy again. Why do I have to pay $12.99 every time I need a handle due to your poor quality of parts!!! VERY DISSATISFIED!

La-Z-Boy products are very good. They have good quality and are comfortable. I've had a La-Z-Boy furniture for 25 years and I decided to buy another one because my old one wore out. Their sales representatives were helpful and friendly. Their delivery team came on time and was very competent and professional. I got good value with the cost in relation to the quality.

We've been purchasing La-Z-Boy furniture for about 25 years and the last one we had was worn out. It was easy to walk in there, see exactly what I wanted and the wife went over there and got it. We recently purchased a recliner and accessories and the delivery went fine. They showed up on time, dropped it off, cleaned up after themselves and they were gone. Also, the furniture is good, more comfortable and it looks like it's better built. I’m happy with it.

I needed new furniture so I bought a power sofa and power recliner from La-Z-Boy. I had a very good interaction with the salesperson that we bought the furniture from. He was very helpful, made sure that we were able to review all the fabrics that we were interested in and was able to look at all the variable options and coverage for the furniture. He was very confident in what he did and made it a very easy experience for us. The delivery team delivered fairly on time and they set the furniture up. I'm pleased with the quality of the furniture and the cost is reasonable. Overall, the experience with La-Z-Boy was satisfactory and they did a good job.

I received the order but unfortunately I was unable to remove the screw that is holding the handle on the chair to install the new one. So, I am not using the part that I received from you because I cannot remove the screw on the chair, it is in so tight that I cannot move it out. This did not work out the way I expect it.

The sales reps at La-Z-Boy were very pleasant and the delivery of our furniture went very well, too. The designer also came, as promised, just to make sure the furniture was situated properly and it looked like La-Z-Boy said it would. So far, it's really nice. I've sat on my side of the sofa with recliner, and it seemed like it's built quite rugged. I would highly recommend them. The design service that they give was quite helpful and they delivered.

I’ve been buying La-Z-Boy products for 20 years. We’ve had a complaint with them when the chair wasn’t quite as cushioned as we thought it should have been. And they immediately came out and replaced the cushions in it. Now recently, our sofa was getting a little beat up, so we decided to get a new La-Z-Boy sofa. Women get tired of looking at the same thing, and they want something new and different, so we got something new and different. It's not the highest price you can buy, but from a value standpoint, it satisfies me very well. You get good value for the dollar that you spend at La-Z-Boy.

We've had LA-Z-Boy furniture for 20 years and when we bought a new house, we purchased new furniture from them because they have quality furniture. Most of their sales reps were friendly and straightforward. They told me everything I needed to know. The delivery was perfect. The team was on time and they cleaned up after themselves and was in and out in about five minutes. Overall, I like their furniture a lo but it could be a little cheaper. When we went in there to get it, we knew we were going to pay a little more. However, the quality of their furniture is worth what we paid for. I've always had a good experience with La-Z-Boy and will continue to purchase from them when I want more furniture.

I'm really disappointed at the level of service from La-Z-Boy. My husband and I were really excited to finally purchase furniture for our new home. In fact, we waited an entire year to furnish our home. We reviewed online stores like Wayfair and neighborhood shops like Ashley Furniture. The place that we hadn't checked out yet was La-Z-Boy. Initially, we had a great experience. Our interior designer and the associates were very helpful. In fact, we raved to friends who recently purchased homes about our experience.

I had moved and was getting new furniture but I couldn't find the style I wanted anywhere. I tried all the furniture stores then I went into La-Z-Boy and there it was right in front of me. I dealt with a few sales reps and they were all very nice. They were very willing to take the time to explain everything about the company to me. When I went home, I wanted to check online because I have never bought anything from La-Z-Boy. And they got really great ratings from the Better Business Bureau so I was psyched about that. I was also happy that there was a sale going on at that time and I saved on the furniture. Their delivery team was also very good, nice and professional.

1-2 chairs bought defective mechanism, replaced but at a cost. Ladies, once Sales passes the info off, not helpful/professional. TDFS less than helpful 2-5 times. Will pay off & done with La-Z-Boy. Salesman great and helpful.

I was pregnant and having a hard time sleeping. I didn’t want a La-Z-Boy and don’t like the look of them because they look like an old grandpa chair, but I’ve sat in other people’s chairs so I knew it would be comfortable and my family members have had several of types of La-Z-Boy chairs. Their sales reps were really thorough. They did a good job, and helped me find the right one. I had my baby a couple weeks early, so our timing was off a little bit and I was in the hospital when the chair was delivered. I use the chair every day and it's good. It’s really expensive, but there is a guarantee so I’m sure that if something happens to it then they’ll replace it. That’s what they were telling us, that they’ll take care ...of me as long as I have it and that’s worth it. It was a great experience.

My other furniture was old and it's time for some new ones so I purchased a sectional and an Ottoman from La-Z-Boy. The sales reps were very helpful and very kind. I came in several times when I was deciding and they were very patient through the whole process. The designer, Samantha, was also super helpful and patient with me. I kept changing my mind but in the end, I felt like she helped me really pick something that's for me. It was amazing and I really liked her. Then when the furniture was delivered, the crew did a very good job. So far, I've enjoyed the quality of the furniture and it seems to be working out well for me. But the items were expensive and it would have been nice to have them cheaper. The cost was also more than I had set out to pay but I like the furniture and it was a good experience.

I am very satisfied with our recliner except for one thing. The color rubbed off onto a white man made fiber sweater. "Shout" took the color off the sweater, but I am concerned that it my rub off onto some article of my clothing that is not washable. Is there anything that can be done to eliminate this problem?

We purchased two La-Z-Boy rocker recliners from Art Van Furniture in Genoa, Ohio. We are very pleased with the style and comfort of our chairs. We were also very satisfied with the service we received at that store.

I've used La-Z-Boys most of my adult life and the quality is absolutely the finest. In fact, I have one in the basement that’s 30 years old and it's the most comfortable chair I've ever had. But unfortunately, it's the big man size. I'm remodeling the basement into additional bedrooms and it broke my heart because it's too small of an area to keep it, so I have to give it to my sister. With my recent La-Z-Boy purchase, the sales reps were fantastic. The designer, Gail, and the salesperson helped me several times. I had no problem at all. The delivery was later than I had hoped but that goes with the turf so I understand.

We had a good experience purchasing a sofa and recliners from La-Z-Boy. They had many different choices like patterns, colors and styles that were available to us. The rep had a lot of ideas about colors and she presented them on her computer. She also showed us samples. She did measurements for us and encouraged us to sit and lie down on the sofa. We had our furniture delivered and the delivery crew did it correctly. They wrapped everything in tarp, took off the tarp and put the furniture where we wanted. Overall we're pleased with the quality and affordability of the furniture.

We were moving to a new house and needed more pieces of furniture. I purchased from La-Z-Boy for their quality, and the interactions I had with the reps were positive. They did their job and everything was as expected during delivery. However, the furniture is not as comfortable now. When I tried it at the shop for a few minutes, it felt more comfortable than trying to sit on it all day. It's a little slippery and it's hard to stay upright on it because it forces you into a lazy position. Maybe it's by design, but I don't find it the most comfortable now that I have it. But other than that, La-Z-Boy had decent service and the experience was good.

We originally bought two leather recliners on May 25, 2017. Both were damaged when delivered. A service call was scheduled with unsatisfactory results. Since it was a discontinued leather color, we had to return to the store to choose something different. (For this we got $30 off the price of a side table.) The chairs were then delivered on July 7, 2017. One was damaged when delivered. The salesman and store manager were notified within one hour.

To say that my husband and I are dissatisfied with the products that we purchased from La-Z-Boy is an understatement. We are also completely appalled by customer service we have received. My husband and I purchased a couch and loveseat which was delivered in January. Within a month the fabric has completely piled (balled) everywhere. It looks as though the couch is 10 years old when in fact it is only six months old. My husband and I thought we were buying a couch that would last years and instead have a couch that looks worn and tattered after only a few months.

So happy with my La-z-y Boy purchase. I purchased a sofa from James and was a little unsure about the type and colour of fabric. James was very patient with me and store manager helped me out with fabric choice. I absolutely love it!!!

Prior to this one, I had a similar La-Z-Boy for about 20 years, it served me quite well. I would rate that one at a "10". With this one I was slightly displeased with the quality. On the right armrest there is a "divot" on the top, as if something was laid across, causing a small depression, not major, but slightly irritating. The woodwork on the back base has an unfinished feel, as if it was never sanded before it was stained. On the plus side the leather work is excellent and it's very comfortable. I hope this lasts as long as my last One!

Customer service fine, but not happy with product. All very well to sit in the chair for 5 minutes in the store, but after a few nights on this chair, it has been shoved into the corner for visitor use only. Cost a small fortune, but the cushioning wasn't enough for my 'delicate' posterior and I could feel the stitching on the seat back after a while. I wouldn't recommend products to anyone.

I’ve been dealing with La-Z-Boy for a long time. I bought 10 sleepers from them in the spring for the motel that I have and I like the sales lady, she's a gem. I scheduled the furniture to be delivered and everything was fine. I'm satisfied and would go back to La-Z-Boy again.

I've had La-Z-Boy furniture in my home for 25 years and because my other furniture were worn out, I purchased new ones from them. I got a recliner, sofa, loveseat, a couple of lamps and a couple of tables. My sales representatives were very pleasant but I would have liked them to follow up better and be a little bit more detail-oriented. I had to call them back several times rather than them keeping track of details in calling me. Also, I initially ordered a custom couch and it came broken. It took quite a bit of time and effort to get it replaced. That was the first time that I've had a problem with quality with La-Z-Boy. But the quality of the stuff I have now is fine and I'm happy.

We moved to a new home four years ago, and we just had to buy new furniture. I had a very good experience with the reps from La-Z-Boy. We went with the designer because we were specifically looking for colors to match. They were very friendly and cooperative and they knew what they're doing. But when they brought the stuff over, everything was messed up. The padding was longer than the carpet and they wouldn't cut the padding. Then one of the chairs was not aligned and it was shaky. They also forgot to bring the lifter for the sofas and it was not connected. Each one of them had an issue that I had to reject it the first time around. They were supposed to do the quality check at the warehouse.

I was refurnishing and I've been looking for a chair. I tried one out in the store and I asked if there was a La-Z-Boy Gallery closer to my home. They looked online and said there wasn’t. I just came to this area and it said there's La-Z-Boy Gallery on it. I was in Appleton shopping and I was really excited when I first saw the chair. I wanted it but I didn’t want to spend much on it. I went out to my car and my lovely sister said, “You’ve been looking for one. This is what you want. You’ll be sorry if you don’t get it now.” And so I went back and bought it. I kept telling the reps that it’s exactly what I was looking for and the size was what I wanted. It was a swivel rocker and I could get it done in a really pretty material.

The delivery date was accurate and prompt. However there Are ripples in the upholstery on the arms of the chesterfield and loveseat which I plan to call the store. But wanted to wait a bit to see if there were any other issues.

Our rating from buy to deliver was all one could ask of a five star experience. Sales representative, sales manager, and delivery personnel were all kind, courteous, and considerate. After delivery we realized that the wrinkled and rippled leather material didn't fit the frames correctly and didn't seemed to be cut correctly. We called for service and within a few weeks a technician arrived to assess the issues and order new fabric. A few weeks later the technician returned with a new leather cover and after an hour of tugging and stretching he admitted that it was still not correct. So here I sit waiting for another skin to arrive. The final analysis is this; no matter how good the store, delivery, and customer service staff is, they can't overcome poor quality production and sloppy quality control. Maybe the next customer service visit will change my opinion.

Corey ** (Courtenay Store) was very informative. A very nice salesman showing no pressure to buy. The delivery men were polite and set up the recliner in our living room for us and made sure the recliner was in working condition. It was a pleasure to shop La-Z-Boy Courtenay.

We've had La-Z-Boy for 18 years but then we needed new chairs and so we bought recliners from them. The salesperson was very personable and an all-around nice guy. They have very low-pressure sales. The cost was okay, however, the quality of the furniture was not what it used to be before.

I am extremely happy with my new sectional purchase! The sales person was very efficient, friendly and professional. I have been a client for many years and the quality has never waned for me. My sectional is beautiful, comfortable and well made. I will definitely be back for more furniture this year. Thank you!

I love my new chair. It is wonderful to take a little nap in. My last La-Z-Boy was 20 years old and I loved it but it had lost the comfy feeling. My new chair is awesome!

Power Recliner (SKU 899020; stock #P10705; Fabric B142025). - Purchased this recliner for my mom who is in a nursing home. She loves the chair and is very comfortable in it. My only problem is that the cord for the chair is simply not long enough. The facility my mom is in prohibits extension cords and power strips. With limited access to outlets, the chair has to be plugged in with the cord and box running under her bed. Staff continually moves the chair, unplugging the chair from the box. I spent a lot of money on this chair to make my mom's life a bit more comfy, but with the setup and restrictions by the nursing home it simply boils down to the fact that I could easily use a 16- or 20-ft. cord in order to keep her chair plugged in, and to make her comfy in her room (this is not a private room... but she currently does not have a roommate). She is in a wheelchair most of the time - so clearly the recliner is far more comfortable for her.

I needed a new couch so I bought a sofa and recliner from La-Z-Boy. The sales rep was very friendly and helpful. She came around, tried to show us some stuff and then left us alone for us to look instead of just being there. I wish I had looked around more on different couches because of the quality, but I understand that what I bought was on sale and we needed something right away. Also, it had a good price and that’s the main thing we were looking for. It was a good experience overall.

I was moving out from my older place and got rid of the older furniture that I had. At La-Z-Boy Furniture Galleries, I liked the way the loveseat and the sofa looked and I felt comfortable when I was sitting on them. Also, the reps were very good and very supportive. I scheduled a home delivery and they took the responsibility of delivering the products into my place and installing them. They were careful about the products and they looked like they knew what they were doing. They made it seem like it's their product as well. They also helped me out even after the installation. They stayed for about an hour over just to finish my purchase. They made sure everything was working to my satisfaction. They were awesome. Also, the furniture is good ever since I got it. La-Z-Boy does value their customer.

We have had the "BEST" experience ever dealing with and purchasing our loveseat, couch and recliner from La-Z-Boy Furniture Gallery Kelowna. It has been outstanding, the service we have received from Pindy **, Natalie ** and her service department to the delivery personal, we can't thank them enough. We would recommend La-Z-boy Furniture Gallery Kelowna to everyone looking for furniture in Kelowna and area. We experienced service that we haven't seen in far too many years from sales and service agents we have dealt with over the years. To say we are satisfied with how we were treated by La-Z-boy Furniture Gallery in Kelowna would be an understatement. Thank you Pindy ** and Natalie ** for your exceptional professional service from our original visit to today!

I love the chair...but. First of all, the sales person said they would take the old chair out and put it on the sidewalk. That didn't happen. I am 80 and could not move the old chair myself. Second... The chair arrived with a sweek so they sent a wonderful young man to fix it, he did that by finding a broken screw somewhere on the bottom of the chair. No way could I have found that on delivery. Third... Seeing small pieces of wood on the floor he tried the recliner, it did not work properly, I have no way of knowing that as this is the first La-Z-Boy I ever owned, took posession of it on Thurs. and left for my summer house on Fri. and came home on the day he was coming to fix the sweek. In order for him to find the problem he had to take the whole left arm off. I guess I was expected to do that on delivery also.

We purchased large wooden sofa & a fabric chair at separate times and both saleswomen were knowledgeable, enthusiastic and helpful. They followed through to make sure we were happy with our choice and fully informed. Probably our best large-item buying experiences.

Reclining Sofa, Loveseat and Recliner - We purchased this La-Z-Boy set only after having another La-Z-Boy set for over 15 years. Our old set was in excellent condition and hardly showing signs of wear. Our 7 year old poked a hole in one of the cushions of the loveseat. No better reason than to get a new set! I wasn't going to get one anytime soon with the way that set was holding up. I am sure it will last another 15 years. (We put the old set on Facebook and sold it within 3 minutes of posting!) Love my new set!

The first La-Z-Boy furniture has been in our house for more than 10 years. Then we bought something for my dad about a year ago and recently, I bought a recliner for myself because the other one that I have needed a replacement. The sales reps were great and buying from them was much better than going through the internet. I tried to do it through the internet and I can't really see the furniture. I needed to feel it. The delivery guys were great, too. They explained everything, how to take the recliner apart, how to put it inside and how it works. So far, nothing happened that I did not expect. In my experience La-Z-Boy furniture last a long time. They're very comfortable and they're still firm. It's easy to take care of them too and as far as pricing is concerned, they're worth it.

We were redoing the living room of our new house. We wanted to do a new furniture too and we had a relative who had used a designer and bought La-Z-Boy so, we decided to do the same thing, too. The sales rep helped us out and she was very good. Also, I really liked the designer. She helped pick out the fabric with us, then the design of the room and what pieces to put in. We bought accessories, a couch and an ottoman. The delivery was very good and the furniture was delivered in four weeks. I'm very happy with the quality of the furniture and with the end living room results. We also got 30% off and it was well worth it.

I purchased a La-Z-Boy recliner which I've had for over five or six years already. Then, the screws broke in the front so I went there and got the screws. I wasn't too happy that they broke but it was an easy fix and they took care of me.

We were very pleased with the whole shopping, purchase as well as the delivery process when we purchased our 2 La-Z-Boy Recliners. Every person involved in our purchase was nothing less than professional and courteous to my wife and I. The delivery boys took their shoes off at the door and assisted my wife by setting up in our home. We would definitely recommend La-Z-Boy to everybody that we meet. Job well done, La-Z-Boy!

Purchased a "Harbour Town" recliner that was advertised as top quality leather. We bought it from a La-Z-Boy store in Nanaimo BC. Store personnel was extremely helpful and the chair was comfortable, we were happy with it. We had bought a La-Z-Boy recliner in the past and never had an issue. It was for that reason plus we are retirees and do not have kids in the home that we did not buy the extended warranty. Sure enough the chair that we paid over $1600.00 for is showing wear on the seams after only a year and a half! Because we did not buy the extended warranty, La-Z-Boy will not stand behind their product! We question the quality of La-Z-Boy! I would never purchase from La-Z-Boy again! What a scam, buy the extended warranty because La-Z-Boy will not stand up!!

From the moment I decided to purchase a recliner to delivery, I have had the best personal care ever during a purchase. The sales person helped pick out the color and delivered within 5 weeks. I have had it for about a month now - a gift for my husband. He loves it. At first he wasn't sure but now he is grateful.

This is our 4th recliner purchased from the Pineville, NC store. The chairs are great, hold up well and the sales staff make purchasing a pleasure. The delivery team were awesome, very careful and polite.

I bought what I was told is the Best La-Z-Boy Recliner! I am very happy with it! The Sales Associate and Store Manager were great to deal with. The only problem I had was with the people to get the La-Z-Boy Loan or Credit Card. They could not help me until after the sale in which I was able to purchase this recliner! They sent me a credit card weeks after I purchased the recliner with my own credit card, so there was NO INTEREST-FREE DEAL HERE! I think you need another credit card company and associates.

It was my first time to purchase from La-Z-Boy and I had a good experience. I bought some recliners for the TV room, which is one of the rooms we use since our kids are gone and it’s just me and my husband. I knew what I wanted when I got in the store. The La-Z-Boy rep who helped me was very knowledgeable and has explained everything to me. She didn't try to get me to buy anything that I didn't want. She let me decide upon what I wanted to get. There was a chair that I was going to get, but I saw one cheaper. And unlike in some places you go, the rep didn't try to have me get the expensive one. She was very professional and she knew her job well.

Great recliner. Really appreciate the power lift on those days when your back goes south. Was a little surprised by the "deal" the salesperson threw at me but it is beyond my expectation. The men who delivered it were professional and very willing to do whatever I wanted. LOVE THE RECLINER!

Kyle was very helpful and accommodating. Questions were answered. Calls were returned in a very timely manner. I really like my recliner. I would purchase a La-Z-Boy product again and I would shop at Slumberland again.

We've been shopping at La-Z-Boy for 20 years because of the quality and I can usually find the style that I want there. And then we moved into a new house and sold the old one with its furniture in it so we needed new furniture. The sales reps were very pleasant and helpful and the delivery team was great. But for some reason, they had missed their scheduling time by a couple of hours. It was around 8:30 at night by the time they got here and they set it up because it had to be plugged in.

I worked at La-Z-Boy twenty years ago and I recently bought a chair from them because I knew their quality from an insider’s perspective. Also, I've had too many people who have bought me furniture which was junk in a very short period of time and I did not want that happening. I was willing to pay more to get something that’s gonna last me a while. The sales representative was really nice and helpful and everything was upfront with the delivery. The La-Z-Boy furniture is good, so far, and it’s quite comfy. We also bought a love seat and a couch by England which is a subsidiary of La-Z-Boy at the same time as we bought this chair. It was overall positive and productive.

The material had held up nicely on the sofa and chairs. We would buy them again, and my sister recently purchased a La-Z-Boy chair on our recommendation.

I needed a leather recliner quickly for surgery and found one in stock at my local store. I also needed it delivered quickly, which they were able to accommodate. All in all, very professional service, competitive price and quick delivery, typical of this brand.

Absolutely love our furniture as it is the most comfortable we have ever owned. Our daughter in Phoenix and friends in Indiana have purchased from La-Z-Boy because of our set. My only negative comment would be the way the chair reclines as it is different for some reason. My husband sits in it and is OK with it so it isn't a big deal but wish there had been a model on display prior to purchase.

The couch we previously had was wearing out and needed to be sent to the basement so we bought a sectional from La-Z-Boy. Their sales representative and the designer were great, very friendly and not pushy. The quality of the furniture is excellent. We love it and it's beautiful. It turned out better than I imagined. The cost was a bit of a sticker shock. It was more than we wanted to spend for this particular piece of furniture, but we're going to have it for a long time so the value is there.

My old stuff was getting old. I went to La-Z-Boy and the salespeople left me alone and let me do my thing until I was ready to go up and talk about the sofa. It was nice and that's exactly what I look for when I go to a store. I don't want to be hounded by a rep when I walk in the store and be followed around. I got a great deal on the power sofa and the recliners. The quality and the cost were right where I expected it after I got all the nice discounts. La-Z-Boy's quality is superb. The delivery guys were great, too. They showed up and they brought the furniture in. I asked them if they know a way I could get rid of the old sofas and they took care of it. I threw them a few dollars and they went away.

My old La-Z-Boy wore out so it was time to purchase a new one. It was my first time in the store that I went to and the showroom was nice. I ended up dealing with the manager. He was reasonable but wasn’t flexible on his pricing. I was not pleased with having to pay the fees to get it shipped to their business, and then, I picked it up myself. They didn’t have to deliver it. And that was my only bad experience. I had the first recliner for over 20 years. And this one doesn’t have the quality as the old one. I was going to call them to see if I could get more padding where your feet go because it’s right on the wood. The padding is not there. I wasn’t crazy about the cost but I wanted La-Z-Boy. If you want La-Z-Boy, you have to pay for it, which I did.

I had hip replacement surgery two weeks ago and that’s one reason why I got the recliner from La-Z-Boy. When I was there looking at the recliner, I decided to look at sofas too. I got one and it’s fine as well. They were delivered together and they contacted me when my purchase was here. They carried out my old sofa and put it in the dumpster which was a big help to me. I’m very happy with the products so far and I’m a very satisfied customer.

I have owned four La-z-boys since 1972. Had only 1 problem, which was fixed free. January 2014, we purchased 2 La-z-boys. One of them is a loveseat with console. We had it fixed twice. The second time we were told that if it happened again, we would get a new chair. It happened again. We were told the only way we could get it fixed, would be for us to pay half. We were told that you were no longer doing business with that company. This is why we will no longer be doing business with La-Z-Boy. We are also, telling everyone about La-Z-Boy.

Sales people, designer, delivery people and customer service were all very personable, knowledgeable and helpful throughout the process. Slight problem with one of the pieces when delivered and we had no problem ordering a new one and replacing it. Designer came to house to take pictures and measurements then laid it all out on the computer for us. Maybe try some different lamps or tables... Few mouse clicks and she had a new look for us. Loved the help and visualization. Would deal with them again and recommend them highly.

This company is the worst on the planet... Ordered high end couch leather chair back before Thanksgiving. Problem with the chair. No padding and they sent tech out to repair. Leather torn. So we ordered a new chair. Finally arrived today. Wife had many conversations with Justin at the Bel Air store about making sure they picked up the old one. Well guess what... No paperwork to pick it up. So here we are stuck with another chair until they can get their ** together to pick it up. They owe us about 350.00 bucks. I have half a mind to leave it out by the curb and eat the 350!!!... I guess I need to buy domain www.lazyboysucks.com if it's not already taken. I've done it before... It's actually pretty cheap. ** Justin at Bel Air!!!!... I'm going to trash you guys whenever/wherever I can!!!!

We had a love seat La-Z-Boy 25 years ago. It lasted that long and now we changed our style from country to modern. We just purchased a new house, moved and bought many pieces from La-Z-Boy. I got some pieces on sale so I got a good deal. The sales reps were great and very helpful. I dealt with several of them including the manager and I'm very pleased. Eileen, the designer, was fabulous and great. She helped me and told me how the design was. We didn’t close till May so we just kept buying and adding pieces. I bought lamps, mirrors and the console for the foyer. However, they didn't have a sleeper that’s long enough for my son so we went to Macy's and got a queen size sleeper. That's the only one I didn’t buy from La-Z-Boy.

I've had La-Z-Boy furniture all of my adult life. My other La-Z-Boy furniture was 20 years old and there was nothing wrong with them but I wanted to go with a different color. So I decided it was time to replace them and purchased a sofa, loveseat, recliners, end tables, coffee tables, ottomans and bedroom furniture from La-Z-Boy. I love my new furniture and it will probably last for the rest of my lifetime. I really had a good experience with them and I feel like their reps go above and beyond the call of duty of just selling furniture. They treated me almost like their family and they were very efficient.

I just moved and decided to purchase new furniture. The La-Z-Boy sales representative was helpful, wonderful and engaging. We had the designer come to the house and it was a very good experience. Also, the delivery team was great. They were right on time and they even removed my old sofa and put it in my garage. It couldn't have gone any better.

We have two Queen Anne chairs that are probably about 20 years old and it was time to replace them. I have heard from other people that La-Z-Boy will typically put you to a chair and I've shopped other furniture stores and never had anybody talk about that. They want to know what you like or what you're looking for. The sales reps at La-Z-Boy were very helpful and all of our interactions were exceptional. They seemed to really listen to what we're looking for and what our needs were, and gave great suggestions on the types of chairs to purchase as well.

We waited a long time to buy the La-Z-Boy chairs. We took our 50th anniversary money to buy them. The chair is horrible from pick up and I knew it since I sat in it. It's crooked that I'm sliding to the right. I tried to sit on the other side and I couldn't even stay there because it leans the other way and the whole seat in the bottom was crooked where it was lined up. And where the seat came down, it curled on one side and spread out on the other one. In addition, the fabric is cheap and it's already showing a lot of wear. The chair is a mess and I've only had it not even two months. Also, it does not have a warranty. I wasn't told there's one.

I have bought a lot of La-Z-Boy furniture but, the last sofa I bought is not comfortable at all. When I bought it had a default and the store fixed it. Thought about calling you but I decided to send you a message.

I have had my Owen Reclina-rocker since 05-31-2014 and I love it! The chair is more comfortable today than it was when I bought it, because it has molded itself to my body. My only issue is the seating position is too low, so I use a two inch foam seat pad to get me in the perfect position. I guess the built in seat cushion has partially collapsed because I sit in my chair for 5+ hours everyday. The microfiber material is easy to clean from little spills, and doesn't stain. Other wannabe chairs don't compare to the quality of my La-Z-Boy, I am a LZB fan for life.

The La-Z-Boy couch we had before was terrible and we weren't happy with it. It didn’t hold up and it didn’t meet the La-Z-Boy quality standards. When we called for service, they promised a lifetime warranty. And that’s a bunch of crap because, by the time we got the parts, they wanted to charge us a bunch of labor. Then they said they have people that'll do it, but they really don’t so we had to find our own people. I understood we had to pay for it but the issue was getting somebody that can reasonably do it for us and La-Z-Boy should have that. We got rid of the couch and we bought two new chairs from La-Z-Boy, which was kind of stupid of us, but we're hoping they hold up this time.

We moved so we decided to buy new furniture. We like the prices of La-Z-Boy. Their sales rep was great, too because when I visited the La-Z-Boy in Seattle, Washington their reps there were more involved with talking to each other. So I had something picked out at Macy’s but my daughter said, “well, let’s just go and see if they have anything here." And then the sales rep was wonderful and the delivery team was great, too. They took the love seat upstairs and it's a narrow staircase so they did a great job. I like the style of the love seat and I don't regret buying it at all.

We got insurance when we bought new furniture, wondered if we needed it. It took them months to get La-Z-Boy to give us a new couch. Lucky we got extra insurance. They fixed our side table and replaced the coffee table. The replacement lost its stretcher bars last night. It has chipped, scratched and it's less than a yr old. With the replacement couch they refused a guarantee, it took two months to see why.

I bought this chair 6 yrs ago. I noticed the damage start at year 2, peeling, cracking. I was told the "guarantee" was only one year. The peeling increased and now have large areas of "balding". I complained to La-Z-Boy telling them they said they sold me leather, but that this is not leather and therefore does not fall under their guarantee, it is a misrepresentation of the goods I was told I was buying. I received two calls from La-Z-Boy who told me there was nothing they "can" do. The first time it was because it was outside of the one year window, and the second time it was because I should have said something within two weeks of noticing the leather defect. I corrected the caller and said there was nothing they "would" do.

The sales reps at La-Z-Boy were helpful and made it pretty easy. Also, the delivery team was fine. One of the items I got is great but I've been having a bunch of problems with the other one. I called right after I got it even though it's out of the three days. I would have been much happier if they could have either offered me to return it or replace it rather than try to schedule for them to come out and look at. I've been trying to get one of the issues remediated and it has been hard because I've been out of town mostly. I tried to set up someone to come and look at it but I've not been available. Also, their availability was very limited. It's been like that for two months and I still have the same item with the same problem.

I moved from Flint to Pennsylvania and I had an irregular, weird living room. I wanted to take advantage of the free decorator coming to my home so I purchased new furniture from La-Z-Boy. I bought some recliners and accessories with sale items that came to a little over $5,000 - $5,500. I dealt with Danielle and she was phenomenal. She was very good at what she did. She got her opinion across without being overbearing and asked what was important to me. She was very easy to work with and accommodated my vision.

I have found that the material is stretching already and that I will most likely have to have it reupholstered within the year. Also I have found that when using the electric mechanism there is a constant grinding noise. I am very disappointed as I thought I was paying the extra for a much better quality chairs. I would not recommend La-Z-Boy if you expect better quality merchandise.. Sales people however were some of the nicest we have found. So sad their merchandise did not live up to their standards.

Our furniture was old and worn and the cats have scratched some of the chairs, so we decided we needed a new living room set. The quality of the furniture's fine. It wasn't cheap but it was reasonable. However, the sales experience wasn’t the greatest. We did more of the coordination of the furniture than the salesperson herself. I'm not sure how skilled she was at designing a fitting living room set, although she was very nice. I’m satisfied with the experience. It was pleasant.

My wife and I visited the La-Z-Boy store in Novi, Michigan this a.m. We want you to know how disappointed we were with their marketing choices. We should tell you first that the reason that we went to La-Z-Boy was that we knew that it was an all American company. It didn't take us long, however, to find out that the 30% Off On Everything that was advertised had very small print attached to it excluding a good share of the sales floor inventory. One of the salesman had to remove the sales card from the holder to show us the small print that was covered up by the edge of the clear plastic frame.

We stopped at the Barrie location to look at the selection and get a feel for pricing and were very pleasantly surprised that we could get the quality, comfort and style for a reasonable price. The sales rep listened and understood our needs and made the perfect suggestion for our home and gave us a good selection of color choices. The couch and love seat were manufactured and delivered when promised. For the midrange price point the comfort and quality certainly seem to make this a very good buy. We have had the furniture in our home now for almost 2 months and still very impressed and happy we did purchase a La-Z-Boy .

We noticed a few days after recliner was delivered that it was crooked on its base. Called customer service and had to have new base ordered and replaced. Now have noticed back of recliner is uneven. Called customer service and new back ordered, we are waiting for this to be repaired. We are wondering what is next after the back is repaired. The customer service agent is very nice, however we have only had the recliner a few months.

I bought a sofa, some recliners, pillows, and a rug from La-Z-Boy. It was my first time to purchase from them. I had a friend who had bought from them so I decided to try them. I liked their price point because I usually don’t keep things very long. I was satisfied with La-Z-Boy up until 30 minutes after the delivery guys left. In the light, there was a shadow on the furniture which I saw after the delivery. On one corner of the furniture, there was some light pink on it and whenever I run my hand across it, there’s also a snag. I called them immediately after. The girl told me there was nothing that they could do about it. She also told me that I should’ve inspected my furniture more carefully and I should’ve not accepted it. She said that I needed to go through the warranty that I bought too. And that was it. I’m not happy with that aspect.

I've recently purchased a sectional and a chair from La-Z-Boy. My old furniture was above and beyond gory, so I needed something new and comfortable. All of their sales reps have been above reproach. They were all very helpful, cooperative, gave me good information, followed through with my questions. And the young designer who came to the house was excellent, too. His ideas were superb. I have a really tough room to do anything with, and he came up with a solution in two seconds. I really liked him and I was very pleased with him. I had the furniture delivered and the delivery guys came when they were supposed to. They were very good, clean and cooperative, as well.

I've owned La-Z-Boy furniture for 40 years. When the others were starting to get worn, I bought two new recliners from them two and a half months ago. When I was ready to buy the recliners, I didn’t have my wife with me. But the store let me take home the store sample to show it to her because being able to show her the leather swatch, we could come to an agreement that those were the two recliners we wanted. That’s also why we always like to have the swatches of the recliners to match with other furniture because for us, leather recliners last anywhere from 10 to 12 years and we probably could go longer, but we just get tired of them. I went back to the store later that day. I walked in, made my purchase, and walked out. They delivered the recliners a couple of days later. The delivery team called before they showed up, and they were at my house 10 minutes max.

We've always had a recliner from La-Z-Boy but we wanted something different and I recently had two separate orders from them for a new sofa and two electric recliners. The sales staff at the store were really good and they took their time with me since I didn't know what I wanted. We've had the sofa delivered and the team even moved my old sofa to my garage and put the new one in for me. They didn't have to do that so I gave them a few extra dollars for it.

I order two recliners and a sofa paid for 25% upfront. Was told 4 to 6 weeks for delivery. It's now been almost 4 months and the store won't return my phone calls. No one will tell me why my order is late. This is the worst customer service I've ever seen. I work in retail and if I didn't return my customers calls or keep them informed of what is going on with their orders my boss would fire me. I will never buy LA-Z-BOY. This is the worst customer service I've seen and they want you to pay upfront for this kind of service. I hate to see what the warranty service is going to be like. If you're thinking of buying from them, run away.

My husband gave me a La-Z-Boy sofa for a gift at Christmas, BAD sofa. In Feb, 2017 man came out to take pictures. Sent me new stuffing then came back 30 days later stuffed only one side. I told the man that the other side is sagging too. He didn't seem to be bothered with that. He took more pictures then left. Here it is June 2017 and called again. Left side is still sagging and the leg rest is broken leaning to one side. Please take care of this BAD SOFA!!

I've purchased from La-Z-Boy before, but this was the first time I didn't purchase anything off the floor and it was great. It was more expensive than when you get things yourself or off the floor, but they were perfect. The decorator from La-Z-Boy helped me pick out and coordinate colors. She came to the house, measured and figured out what was fit where. She had to come out twice since the first time she went, my house wasn't finished to see. She wasn't overly pressuring to get the things she likes and she listened to what I said. She's very good at what she does and was also very nice. I would recommend her and I already told my sister to call her about a couple of things because she has good ideas.

I've had La-Z-Boy sectional for 17 years and I needed a color change. Then I bought something else that lasted for two years and I said that I gotta go back to La-Z-Boy. Everybody in their store was great. Then I had to have the decorator come over to make sure that we bought the right amount of pieces ‘cause we needed a large sectional and before we finalized everything, we found that we have to add another piece that could match the color. We need it all the same lot. Also, everything was fabulous all the way around with the delivery. I have to pay the money for the quality and I learned that with what I bought in-between the last one and this one. La-Z-Boy's more expensive, but it’s worth it. It's very professional and that’s what we look for nowadays because the only difference between one company compared to the next is the customer service. Overall, It was a fabulous experience.

As soon as I walked into the store I was greeted by friendly staff.. She assisted me with every piece I was interested in and answered every question I had honestly. She was very patient with me and had all the right answers. After looking for living room furniture all month in other stores, (avoiding this store as I didn't know it was there) I purchased exactly what I was looking for all month! It was an easy process and she and the manager were beyond helpful! I know where to shop for high quality furniture at great prices!

Special ordered a couch which the floor sample was red with tan thick stitching. I special ordered it with black leather with tan stitching since that wasn't a color the couch came in. I was told that it would have tan stitching. Well, it was delivered and it didn't. Just black leather with black thread and the couch looks like any other black couch from any other store. After numerous calls, basically they will do nothing. They didn't realize it would be made black on black. They offered me back my delivery fee which at that point I felt they needed it more than me since their attitude is "Oh well". Furniture has a very high markup and it wouldn't have hurt them to make some form of compensation. I just spent almost $2000 and have to look at it every day. I've always told friends to buy La-Z-Boy but not anymore... not what I feel is a stand-up company anymore...

I ordered arm covers for my new recliner. They called and said they were in. I told them I wasn't able to come and get them and could they send them to me. She said she thought they could and she would call me about it. That was over a month since I was told they were in and I haven't heard back from her, nor have I received the covers. If I can't get them then take the amount I was charged off my credit card and I will leave La-Z-Boy alone.

Bought close to a 3000 couch. A nail like object popped out of back of leather power recliner couch when I had company. Dinner party from work. Called about warranty I purchased and they charged 117 bucks to have service guy come out and say they won't cover. They stated it was constantly rubbing wall. I never use this side and it never touched wall. Couch very heavy to lift. I had company over and chair popped back and the sharp object from couch put a hole in wall. Nowhere near where they said it was rubbing. They said to call warranty place they sold me. Warranty place was out of state and wanted pictures. I was told they would repair for any accidental reason. I sent pictures and they determined from a small scuff mark where chair did 1 time popped back and hit wall it was constant rubbing. Extremely frustrating to be told how chair was damaged rather than taking responsibility. Extremely frustrating.

We've had La-Z-Boy furniture for the better part of 25 years. But we gave our other furniture to our son who moved out of the house and we decided to replace some existing furniture. We’re well pleased with our purchase from La-Z-Boy. The quality of the product is excellent and it's value for the money. The sales reps were professional and they took care of us and delivery was made on time as we arranged.

I bought a Crandell recliner. This was my first La-Z-Boy. I had always bought furniture from Rooms To Go, and Knoxville Wholesale Furniture. I was very impressed with La-Z-Boy Furniture Galleries. The staff was friendly, they had lots of furniture to choose from. I also was impressed at the quality of the furniture. My next furniture purchase will definitely be from them.

Our furniture was looking pretty shabby so I decided it was time to purchase new furniture. We worked with Esmeralda of La-Z-Boy Furniture Galleries and she was fabulous. We walked into the store in Oxnard and started looking around and described to her what we're looking for. We were interested in a one leather couch and she said that were going to need to accessorize some other things plus think about the theme. She came and measured it out and took her time with us. I didn't feel we were pressured to buy, which was really good. She laid out the plan for us, made it totally approachable and reasonable but there was a little snafu with the sofa table that we got. It was loose. So one of the delivery guys tried to tighten it but was still loose and didn't feel right.

I bought a floor model chair from the Orland Park store. When the chair arrived, it was the correct model but not the same fabric. I decided to keep it because it matched my decor. I noticed the chair did not swivel so I called and a repairman came and told me the wood support was cracked. This says to me that you sent not only the wrong chair but a defective one. When I called the Orland store they told me that since I had the chair for longer than 3 days (a ridiculously short time) I was only eligible for home repair. This was your mistake in the first place. How is sending parts to my home which I have to carry in and then call for an appointment called Customer Service? I am still not satisfied with this arrangement! I should have gotten the exact chair I bought off the floor or a new chair.

First I had to order a tall chair base, that works great; however, my head rest does not fit my neck and bothers my neck. I have had to roll up a towel for my neck. I know I have had my chair about 90 days, I would like to change my chair!!!

My mother has purchased La-Z-Boy furniture before and they opened up a new store near us so I thought I would go there when I needed assistance. I got a sofa and the sales rep was fabulous. She showed us how to make adjustments to the furniture, how to flip it over and see things in the back and she also showed us all the construction. We also got extra discounts because of my husband being a veteran. It was Memorial Day weekend so we got a good deal on the sale there.

I've had La-Z-Boy furniture for about 20 years and recently, I purchased a recliner and a power recliner from them. The cost was pretty reasonable. Their sales representatives were very helpful and knowledgeable and the delivery team took out my old chairs. La-Z-Boy has really good quality furniture and I've never had any arguments with anybody there as far as their service went.

Pinnacle rocker recliner with swivel base. Delivered wrong chair the first time, second time right chair, but no swivel base... I told them I would just take it without the swivel base. They refunded my money for the base. I still will continue to buy furniture from here... Everybody makes mistakes now and then. I love my rocker recliner!

My in-store Sales Consultant, Kelli **, was attentive, well-informed, and a pleasure to work with. When the sectional sofa arrived, however, it was not quite what I thought I ordered. The centerpiece came as a wedge; I thought that we ordered a curved back. The sofa was so pretty that I accepted it anyway, even with the error.

I bought 2 matching recliners in March, 2015. Was told they were covered by a warranty. By March of 2016, the back of one of the recliners was broken. Took it in for repair and was told the labor isn't covered under warranty. Paid $75 to have back repaired but when I got home the base made clacking sound. Was told I wouldn't be charged for the repair since the chair wasn't making that noise when I brought it in for the back repair.

I have already called customer service regarding the peeling on my chair. I've owned La-Z-Boy since the early 1970's and never have I experienced peeling from a fabric. I understand not all fabrics are the same, but when I buy La-Z-Boy, I expect the fabric to be as durable as the chair itself. What good is a long-lasting chair if the fabric is of poor quality. I was told to use a fabric shaver twice and it should stop - DIDN'T WORK! Very disappointed and leery of buying La-Z-Boy ever again.

Great place to buy furniture and accessories! We really enjoyed working with our sales person, Candy, and our designer Adriana. La-Z-Boy products and selections for fabrics is wonderful. The design experience at the store was top notch!

I had a La-Z-Boy a long time ago and it seemed like it held up well. Then we saw that they had a sale so we stopped by La-Z-Boy in Raleigh. The sales rep was real knowledgeable. Also, the delivery team was on time. They brought the two recliners we purchased when I expected it and they didn't stay long. However, when my wife lets her recliner go back to normal, it pops real loud when releasing the stick part. Mine also does that but it's not as loud as hers. But overall I would recommend La-Z-Boy.

I liked the quality of La-Z-Boy. I was also impressed with their sales reps, they were very helpful. They greeted me when I came in, took the time to see what it was that I wanted or what it was I'm looking for and see how they have to satisfy it. The furniture was delivered and it was of good quality as I expected it would be. I’d recommend them.

I am very pleased with my furniture. It looks great and is very comfortable. I had a problem with delivery due to a miscommunication. This problem was resolved quickly and to my complete satisfaction. I would buy furniture in the future from La-Z-Boy.

Both sales associates involved with my purchase were polite and well-informed. My sofa arrived as scheduled to the store. Home delivery was easy to arrange. I gave a 4 star rating because store will not remove old sofa so had to make arrangements to donate sofa and coordinate removal of old with arrival of new. Please consider assisting customers by removing and donating used furniture.

I went to "LA-Z-BOY" Furniture Galleries Roseville CA April 1, 2017, to check out a recliner for myself. I checked a section of the smaller size recliners, I had difficulty getting out of the chair and ask if they had any with a higher seat, 18" High. They brought out a platform and placed it under the chair, it was a perfect fit. I then asked if they had it available in burgundy color fabric, I was told that that chair did not. I am not sure of the style name but the price was $450.00 on sale. We needed to leave as we had an appointment. The salesman then told me they could do it in the burgundy color but it would be a special order and It would take 4 to 6 weeks. I agreed and paid the deposit and signed the papers he brought to me, so we could be on our way. I was a little surprised at the total price, $958.97.

Ordered and paid for two power recliners. After six weeks had to change model of one because desired fabric would not work six more weeks before delivery. Feb. 14 delivered. June 22 my wife recliner quit functioning. Back rest stuck in recline mode. Called customer service. Was told they would schedule service call then get back to me. No reply. Called customer service later in the day. Was told Aug. 1st was the soonest they could look at it. Very unacceptable. Each day I look at my $1000.00 pile of blank and wonder how long the other will last. Needless to say each day We are more dissatisfied with the lazy experience.

My mom liked having a La-Z-Boy and she liked mine so she bought a new one. The sales rep was very compassionate with her, knowing that she has a disability. He took the time to talk to her and he was very helpful. He offered and educated us on some information, things to do with the chair and how to work it. Plus the delivery went great. The delivery guys set the chair up exactly where mom wanted it. They showed her how to use and operate it, and what to do to tighten the chair.

A couple of weeks ago my husband and I spent over $2000.00 on a couch and love seat from La-Z-Boy. The following morning, less than 12 hours later there's an advertised sale in the LA Times. Buy one get one half off. The HUGE color picture in the ad was MY COUCH! So... I called the store only to be told that my couch was not included in the sale because it already was such a great price. The ad said THE WHOLE STORE! The tags on the furniture and the bill did NOT say my couches were discounted in any way, nor were they on sale, so tell me WHY am I not entitled to the SALE price???

I was moving and since some of my furniture was old, I figured it'd be just as easy to get rid of them and get something new. Plus, the first La-Z-Boy piece I had I got in the 1980s and I thought I deserved a new chair. I got rid of it a few months ago and then I bought the recliner and then the accessories as well. The sales rep had been excellent. I had trouble with one credit card. It would not accept any more charges because they thought there was some fraudulent business going on and they were very nice and understanding. I ended up writing a check so it all worked out okay.

We have had La-Z-Boy furniture in our home for 15 years. Our furniture was just so old and a lot of people have been on it, us, our kids, our grandkids and our great grandkids. It just didn't look as nice as we'd like it to but all the mechanisms worked on it. So, we decided to go back to our oldie but goodie. We knew what we wanted, but the sales rep showed us all the different ones and we decided to go with what we had in mind. She was very nice, knowledgeable and pleasant. I couldn’t have asked for anything more from her. Our last recliner had heat and vibration but this time we just got plain ones. We got two of the same style and color then we picked them up.

Extremely unhappy with the way my purchase of a sofa was handled. After two weeks the sofa collapsed and I called to return it. After two more weeks they took it back, I was charged $600.00 plus. I am very pissed. I will tell everyone I know, how I was treated with La-Z-Boy. I have pics to prove my claim.

I purchased a custom built La-Z-Boy sofa a couple of years ago and was so disappointed with the construction and defective fabric. When I contacted the local store, I was informed that the sofa was out of warranty and there was not much I could have done but pay to have it recovered. For years I've only gone to La-Z-Boy for new furniture because the quality was so good. However, it seems that to save money the company has switched to cheaper construction (smaller sized cushions, less padding, no longer providing arm covers or headrest covers) and inferior materials. My older recliners and first couch have lasted for years with no fabric problems, only damaged by pets.

I purchased a leather two seat recliner with dual motors for operation. Within several weeks of ownership the motor on one side stopped working with the chair in the recline position. When a repair man finally came out he stated the wiring was just bundled too tight from the factory. He fiddled around with it and it began working. Since then we have had to flip the chair over at least weekly to jiggle wires to get the chair to work. Recently I had leg surgery and was home alone. I became stuck in the chair for hours when it would not return to the upright sitting position. Dealing with the warranty company is frustrating. I have to say, I most likely would not buy from La-Z-Boy again. This is my first experience with them and it's just not worth the frustration when there are so many furniture stores in the area. $2500 lesson learned.

It was our second time to purchase from La-Z-Boy and our experience has been very good. We bought a loveseat that matches our couch that we love and the sales reps were helpful.

We are very pleased with the service at Ballam Furniture Gallery and the delivery people. We have bought La-Z-Boy recliners for years. This is our first with the Baylor Recliner. We love the comfort and how nice it feels to sit in. I will recommend to friends and family to buy La-Z-Boy furniture.

My La-Z-Boy experience was fantastic. Mark ** was my sales person and he was wonderful! Amazing customer service and great product knowledge!!! I love my new furniture!!! One of the chairs did have some problems but the service department fixed them in a quick professional manner. I would highly recommend La-Z-Boy to my family and friends, especially Mark to help them!!!

I picked up a sectional couch from La-Z-Boy two months ago because my ex-wife got my old set. I also ordered two pillows, then went back a week later to order two more of the same pillow for a total of four. They were kind of busy that day, and Michael, their store manager, was the only one at the store. Everything else is fine, the pillows were nice and I am happy with them, but I waited two months to get them - I just picked them up last Thursday and I could not believe it! I waited it out because I am not going to go out and get a throw rug and be disappointed when I get the pillows. I wish I could have gotten them earlier because I was trying to match everything with throw carpeting and hardwood floor. I only took a picture of the couch and never the pillows so I did not know how to match it.

Sales associate was great, delivery was good but they neglected to lock the back in place and show us how it was done. The chair is good, but tends to rock slightly even when reclined. Not sure if it's supposed to or not. Also after rocking, the chair slides backward on the carpet. I think it needs a some kind of anti-slide material on the bottom of the pedestal.

I bought a Recliner Sofa from La-Z-Boy. The first thing was a red flag was $125 for delivery as I only live less than 5 miles from the East Mesa store, then after I had the Sofa in my home for a few days. I was not happy with Sofa, it is very uncomfortable, and hurts my back when I use the recline position, however when I tried to inquire about returning it, it was going to cost me over $400 plus returning the Sofa.

I've now had this Recliner since we picked it up at the warehouse in the first week May. I find the chair very poorly constructed. It's very loose, the lever function works very irregularly. Thought it was me but my room mate who also bought at the same time agrees it's the chair. I also thought by now it would feel great, but I actually can't sit in it for more than fifteen minutes before my lower back starts getting uncomfortable. I would like it repaired so I can sell it. I'm very unsatisfied with your products. You'll also notice Dennis' chair is still waiting for a new seat.

Chris ** & Michael the designer at the Altamonte Springs store were a delight to work with. They were honest, caring & very knowledgeable about the La-Z-Boy products that I purchased (sofa, chairs & ottoman).

I was looking for a lift chair and went to JR Rahey's and found the service was excellent. The staff were all very friendly and the man who sold me the chair was very knowledgeable about the different features and the makes and models of the chairs. I would definitely recommend anyone to shop there who is looking for new furniture.

Karl was wonderful. He helped me select the fabric for a couch and two chairs. Everyone was thoroughly impressed. It made all the difference in the world. I recommend your store all the time!!! I am so pleased my living room. Looks like no other.

The service was great, received the chairs on the date quoted. The quality of the workmanship on both chairs is not acceptable, the mechanism on one chair doesn't work smoothly, the fabric is great and what I ordered but the fabric wasn't properly stretched or something. These chairs replaced 2 La-Z-Boy chairs that were years old and served us very well. I looked at having them reupholstered but more costly than purchasing new chairs. I loved those chairs and so sorry I replaced them. As I expected the same high quality, I didn't shop around. I just ordered 2 new chairs. I could have purchased better chairs at Walmart or the Brick for a third the cost.

Is there any other manufacturer than La-Z-Boy for a recliner? The hardest part when it came time to replace my 20 year old La-Z-Boy was choosing the fabric. The easiest part is where I would purchase it. Kristina in the Chicago store knew everything about the recliners making my shopping experience enjoyable. I think I have the most beautiful - and comfortable - recliner in the world.

The purchasing process was good and our sales rep. did a great job. We are not especially happy with the wear of the material. The material looks wrinkled after use and remains that way. We didn't expect this and it does detract from the appearance of the furniture.