La-Z-Boy Furniture Galleries Reviews

I am very dissatisfied with the craftsmanship in a recliner that I have. The fabric is falling off and ripping, but they want to charge me $150 so they can come out and fix it. I paid around $1,000 for this recliner and I have only had it for about 3 years. I WILL NEVER buy something from La-Z-Boy again. Also when we called the second lady we talked to very rude about our situation.

We’ve always had good experience with the history of products from La-Z-Boy. We recently purchased an ottoman, a pillow and a recliner sectional. The sales reps were excellent. They were very professional as well. Also, the delivery guys were awesome. They did a really fantastic job. The quality of the furniture is very good and they were also priced right.

I wanted a more comfortable feel so I got my first La-Z-Boy. It has been with me for two months. I spoke with a very informative and very detailed sales rep and the delivery team was very good. La-Z-Boy’s cost was a bit higher since it's made in the USA.

We order 1 couch and love seat on Oct 21/2017. All was good told 4-5 weeks max and was explained comes from USA etc. End of the 4 week we called the Edmonton Branch and was advised both be shipped next week from USA, clear customs be 10 days. Dec 1, called our sales person. Advised one was in and no idea where other one was. Today is Dec 4 I have had no call backs with follow up to our order. This has been 6 weeks. I can track a 10.00 item from Wayfair and they are very close to ship date and time. In today's technology I cant believe the customer or salesperson has no idea where and when it's going to be delivered. I guess I will cancel and take my 4600.00. Thanks.

Lisa, our room designer, is a very patient and kind lady! She spent a lot of time looking for the perfect furniture to fit our long room! We also picked out a beautiful area carpet, two side tables and a beautiful console for our large screen TV. It also prompted us to finally remodel the front three rooms of our house! We are so pleased with Lisa and her expertise not only with finding the perfect La-Z-Boy furniture for our room but also with the fact that she took the time to find mission style accent pieces that are just perfect! We will definitely add pictures at a later date- we still are finishing up some details to those rooms! We LOVE you, Lisa! We will see you in the future, definitely!

LZBOY will replace the defective parts at no charge, and has therefore restored our faith in their products. We have been buying LZBOY for decades, and have three other recliners that have maintained good quality. I will therefore continue to buy and recommend LZBOY products because they have earned our trust again.

I’ve moved in to a new place and purchased two recliners and a sofa from La-Z-Boy. Six months ago, I have had a chair from them and I like it very much. The cost of the products is in line with most other things so they're ilk. Also, I had an excellent dealing with their sales reps who were very helpful, friendly, and pleasant.

Cody at Thornton Furniture worked very hard to get my chair fixed. He went above and beyond and got a new back and repaired the chair. La-Z-Boy sent a new back since it is a heat and massage chair. It works great. Thanks to Thornton Furniture and La-Z-Boy!

I have also purchased Warehouse Furniture because of 4 boys and cats and dogs in the house. Kids are grown and only an old chihuahua. So I wanted something of good quality for our new lake house. I went to La-Z-Boy and ordered the color I wanted. After 14 weeks I received the furniture, nothing wrong to not accept it, because the delivery people stated they were responsible for damage only and not what it looked like or the mechanics. I AM SO UPSET and DISAPPOINTED. Not 1 piece of the section was perfect and the swivel recliner is loud and understuffed. My review is long so I won't go into everything that is wrong. I could have gone to a warehouse and received better quality at half the price. So much for a name brand you thought highly of.

We had a La-Z-Boy couch that lasted so long and we liked its durability and we were replacing it with another La-Z-Boy. We also liked that with La-Z-Boy, you can mix and match where you want things. The La-Z-Boy store in Rancho Cucamonga was awesome. Everyone was very welcoming, kind, and knowledgeable, and they didn't pressure us at all. We were able to have lunch and come back. Our purchase was a special order so they said we could expect it in six to eight weeks. A La-Z-Boy's cost is good as long as it's on sale. Sometimes if you get a product from a different specialized sofa store, and they have a similar brand where they have the similar coverage, it still costs a little bit less. So, we waited until La-Z-Boy went on sale. I wish they'd offer a loyalty reward like for 5% off. But other than that, they're wonderful.

All the experiences we've had with the La-Z-Boy sales reps were great. The delivery team was great as well. We just had a second delivery from La-Z-Boy on Tuesday over another piece of furniture and both experiences were great. They were here at the beginning part of the delivery window and gave me updates. They called and said they’d be here in 15 minutes and they were here when they said they would be. We love our new furniture. It's a bit more expensive than some other furniture places but when we got our first home, we wanted something cheaper and that’s why we needed to buy new furniture a couple of years later.

I bought my furniture just 2 years ago, noticed a broken board in my BREE loveseat and called at La-Z-Boy to notify them and fix my furniture since it is suppose to be quality furniture. They want to charge $195 an hr to come out and IF they have to order parts and service fee for that too. You would think after you spend $$$$ on furniture that it will be well constructed and they would stand behind their name. Apparently, that’s not the case. It’s a rip off! Don’t waste your money! It’s not as well built as they advertise.

Purchased 2 chairs from Sugar Land, TX La-Z-Boy, one chair fresh out of the wrap was not level. Contacted Tim at the Sugar Land Location, "I can't do anything, you have to call customer service." I was told to take them to the Cross Timbers location, Ray looked at them and measured one was 1/4 off, he said it's fine, I disagreed. Ray told me to call customer service, he would not let me use their phone to call their customer service, I waited 20 minutes to speak with Michelle on the phone, she was rude and unwilling to work with me in any way. I was left waiting for an additional 30 minutes for the paperwork to clear so I could return the defective merchandise. I had to then go to the Sugar Land store to get my money LESS 25% restocking fee. I have never been treated so badly as I was dealing with La-Z-Boy.

Purchased 2 recliners. Was happy with one. The one we were not pleased with, the material was not tight. It was wavy and was noticeable. We called the store and they sent a man out. He replaced the right arm. It still did not solve the problem. My husband passed away and that held me up for a few months. When I called the store they told me to come in and pick out a chair. All I wanted was the same chair with the upholstery done right.

I've had my La-Z-Boy furniture for at least a couple of months and I'm enjoying it. The sales rep was very cordial and informative. He had the information right at hand and they gave me a good deal. However, the installers didn’t spend much time demonstrating to me. They did the talking to my son who wasn’t going to use my furniture. I was trying to ask questions, but I was ignored. Other than that, I'm very pleased with my La-Z-Boy. It's very comfortable and it's attractive-looking, too.

La-Z-Boy has got the best furniture and we've had their product for a couple of years now. We bought a recliner from them last time and then a sofa loveseat this time. I could get furniture from other places and it will break down real fast, but the La-Z-Boy seems to be a better type of furniture and it stays up real good. Also, the gentleman who worked with us was very nice and polite and made sure he showed us everything in the store including what we could choose from. Then the delivery team came right on time, knew how to get the furniture in and got it right in here with no problem. They're polite, too. The furniture is really comfortable and has a much better quality than things that we've bought before.

We needed to replace our furniture and my fiancée decided to go with La-Z-Boy. We went to their store and they treated us really good. The lady we dealt with put very little pressure on us. We asked her questions and she showed us a lot of things. She was very friendly. I would buy again and we would recommend her. I told them that I'll be holding it off for four weeks because we are having a new floor and we got her to understand. La-Z-Boy was easy to deal with and they have offered good quality products. We can definitely recommend them to a friend. And if we would purchase for any additional that would be the perfect place to go.

I recently purchased 2 chairs at La-Z-Boy Express in Mansfield. While the salesman was talking to us, my husband made a comment about the tall man chairs being so large. The salesman then commented that several people had returned them after purchasing because they were so large. When I went to check out with the chairs, he knew I was apprehensive about the purchase, however he did not make any comment as to the fact of only having 48 hours to return the chairs.

got a new chair and delivery fee refunded on 1st chair. from start to finish this issue took way to long to resolve 11/29/17- 2/2/18

We've had La-Z-Boy for 20 years and wanted to buy new ones. Their rep answered our questions and had a lot of information. They were pleasant and knew the product well. Their delivery team was very professional. They set everything right where we wanted it and made sure that it was centered. The furniture's quality is very good and we would purchase from them again. It was a good experience and I would recommend them.

La-Z-Boy ConsumerAffairs Team was very quick to respond and to provide resolution to my issue. My new chair has been ordered and is expected in the next few weeks. The Manchester CT store manager, Ruth, and designer, Everton, have been great to work with through this entire process. They have gone out of their way to provide exceptional customer service.

My older son was the one who put me on to La-Z-Boy. He bought a brown leather set and he always said that he had it for years and never had any problems with it. I decided that when I look for something, I'm going with La-Z-Boy and I found one in Monroeville. I liked the hospitality and the warm welcome that we had at the store. We were treated really nicely and they did what they said they were going to do.

My wife and I visited your store in our town and met your sales associate Erik ** who was very professional and helpful. After listening to our needs, Erik suggested that Ariana ** (interior designer) visit our home to come up with some ideas and do a 3D design. We met a week later (10/20/17) at the store and looked over Ariana’s suggestions and design. We ended up ordering a couch, two swivel chairs, two end tables and lamps, coffee table, ottoman, and wall art. We were told it would take 6-8 weeks before delivery. Two weeks ago we were informed that the couch and chairs are somewhere in Arkansas on a truck ready for delivery but due to the hurricane in the Gulf there’s a lack of drivers to haul furniture to your customers. This isn’t the customer service I expect from La-Z-Boy. If you can’t deliver our furniture can I pick up our order myself?

We just built a new home and we purchased a sectional and accessories from La-Z-Boy. We like that their products are made in America. We also have a La-Z-Boy recliner for about 20 years now. La-Z-Boy has a relaxed atmosphere to let you make your mind up and with their help. Their sales reps are the most cooperative and knowledgeable people that I have dealt with in a long time in retail. They seem to know everything about the product. I tell them one thing and they can direct me which way to go. They also designed our living room for us. Jill was our design girl and she did a great job.

I remodeled my family room and kitchen so I purchased a sectional from La-Z-Boy and had an excellent experience. The sales representative was extremely helpful in picking out the color and how we could put it together so it would work in our room. We tested the furniture at the store and it was great. The cost of the product seemed fair. I would recommend La-Z-Boy to a friend.

I've made several La-Z-Boy purchases over 15 years. Having moved, I purchased new furniture and the staff at the La-Z-Boy store were very good. However, when they sent out my furniture, one of them had a broken leg. We wouldn't accept it since if we sat on it, the whole thing would've fallen off. They were supposed to call me about it the following week because the parts should've come in, but they didn't. I had to call the store back and it was a terrible experience. Finally, the store manager took hold of the situation and they ended up sending me a new chair. This took about 3-4 weeks. The delivery people were excellent and very nice. It wasn't their fault but they kept saying that they were sorry. They also said they couldn't believe that they were made to load it up on the truck and bring it because they saw that the leg was broken.

I told Kelly ** what I was looking for and she was very efficient and gave me all the information I needed to make a decision on a sofa & chair. She was patient and very helpful. I won't hesitate to recommend La-Z-Boy to my friends.

Our sectional was 15 years old with a lot of wear and it was ready for something new. We had gone to many different furniture stores before we decided on La-Z-Boy. I like that they're made in America, and I could get whatever fabric and color I wanted. The sales rep was very helpful because we needed to choose different fabrics to match the new carpet. She helped us to get colors, fabrics and styles, so she did a good job. I'm waiting for the furniture to be delivered, but it’s been a great experience so far.

My cousin bought a sectional from La-Z-Boy. My daughter also purchased a recliner from them. When our sofa had become so uncomfortable that it was driving us crazy, we bought a recliner, a sofa, and a love seat from them, too. Their rep, Linda, was absolutely wonderful. She was helpful, polite, and sweet as can be. The delivery team called when they were 30 minutes out and the delivery went exactly as they said it would. We've had our new furniture for a month and so far, so good. We're really satisfied and everything came out exactly as how we would expect it. It was a really good experience.

My sister and I bought a chair from the Waco, TX La-Z-Boy store and the saleslady was dishonest. She told me since I spent over $1,500 I receive the leather conditioner for free. I was subsequently charged $100. She misrepresented the quality of the chair as the chair has broken down to the point of being able to feel the springs, etc. I have called the store and they referred me to a customer service number where I only get a voicemail response. I did purchase a 3 year extended warranty; however, I have not been able to contact a representative yet. If this issue does not get addressed and resolved, I will definitely consider legal action. At this point it will be worth spending more than the chair is worth to get this company to honor their product and change their quality assurance process.

We had a couch and a loveseat from La-Z-Boy for 20 years and we're replacing them with two power recliners because we’re remodeling. The cost is comparable to other furniture manufacturers and we’ve been very pleased with the quality of the furniture we've had so we went back to La-Z-Boy. The sales rep was kind and she helped us out a lot. We have the recliners scheduled for delivery at the end of the month. I like that the recliner has power all the way on the lumbar, neck, shoulder, legs and the seat and having that in the loveseat, couch and the recliners is huge, especially since my wife has back problems. The experience has been outstanding. La-Z-Boy is doing great and they should keep doing what they’re doing.

I donated my other furniture to the Goodwill and I wanted something new. The La-Z-Boy sales reps were great and got a loveseat from them. There was a little mishap about it as far as I could you pay with a check or not but we got that straight now so everything was okay. They did a wonderful job with the delivery too. I've had the loveseat for a month now and I love it. I enjoy it and I would recommend La-Z-Boy to a friend.

We ordered 2 leather electric powered La-Z-Boy chairs. It took five weeks to receive them. When we did receive them and we were able to sit in them, they were not what we expected. They do not fit the same as the chair that we sat in at the store. The chairs both feel like you are leaning forward and you could fall out of the chairs. We have tried all the positions that are available on the chairs. I cannot get it to feel comfortable. My husband and I are not happy with the chairs. We went to the La-Z-Boy store where we got the chairs the next day. We sat in the chair in the store that we thought we would be getting and it would feel somewhat the same. The chair in the store was just how we wanted ours to be. Our chairs are not at all the same.

My furniture was getting old so I decided to buy a power sofa and a power recliner from La-Z-Boy. Their reps were wonderful and very knowledgeable. I was in the store for four hours just looking around and trying to make up my mind and they were right there to help. I had the things delivered and they came a little bit before the time, which was great. And the guys were very nice, and very helpful too. The quality is good and the cost seems that it was a moving sale. I had a very good experience, and I would go back.

I have been using La-Z-Boy furniture for about five years. I recently purchased from them since we moved into a smaller area. They delivered the sectional and recliner about two months ago. La-Z-Boy also has to replace our sofa table and end table because there were gouges on them and they were discontinued. We got the replacement on that the other day. La-Z-Boy showed them to us online and I'm not 100% sure that we like them. I have to go to the store to see if they're distressed or if there are chunks missing in this new stuff. And the one end table is different than the other two pieces which we weren't expecting so I want to go and talk to them about that. Even the little table that’s hardwood doesn’t appear to have the little notches in it but the other one that’s part stone and part wood does.

I purchased a power leather recliner in July and had problems within 1 month after purchase date. After 1 month the left arm needed replaced. After 2 months the seat needed replaced. Now the right arm needs replaced. The construction of these chairs are so awful that the material underneath the leather moves! Do yourself a favor and don't go to this store!!!

We've had a La-Z-Boy recliner for about 12 years. Then we've moved across the country and needed new furniture so we purchased two recliners. The La-Z-Boy sales rep knowledgeable enough to make me spend about $6,000. The recliners are a little expensive but are of good quality. They are high above my head but I like them.

I moved to a new house and got a sectional from La-Z-Boy. I really like it and the cost was comparable to everything else that I looked at. I already researched from their website as to what I wanted before I went there. The sales reps were good and knowledgeable. They were able to tell me about the different fabric options that were available. They also mentioned about warranties when I came back to do the actual purchase. I got the sofa delivered and the delivery team showed up within the window that they said they would and they assembled it real quick. It was easy.

We gave our furniture to our daughter so we needed new ones. I then bought two recliners and a sofa from La-Z-Boy. When we went to the store, we were greeted at the door quickly. Their sales associate was very helpful. When it came down to ordering fabrics, she forwarded us onto the interior designer for him to come out to our home for the in-home consultation, which we liked. We have never experienced that before, but we enjoyed having them come out and tell us about our space and talk to us about colors. The gentleman who did that was fantastic. We would have made the wrong selections if we were on our own.

I was happy to be refunded the $80.00 that I paid for repair service on leather. Since La-Z-Boy cannot repair the leather trim which is turning from brown to orange I can use this money to hire a leather furniture repair or have it recovered. La-Z-Boy in Colorado Springs has excellent customer service. I would not recommend La-Z-Boy leather to friends and family. Manager in Colorado Springs has always been professional and I am not holding him responsible for the inferior product. It is just the trim that is a vinyl or simulated product turning orange which is upsetting when I paid $3,800.00 for both pieces. Live and learn! Thank you ConsumerAffairs.

It appears I'm not alone in my disappointment in the quality of LA-Z-BOY furniture. I bought a leather recliner for my daughter and son-in-law as a gift and they have had one problem after the other --- cotter pins keep coming loose, the electric recline has had problems, head adjust doesn't even work anymore and now the leather (18 months into using it ) is cracking and peeling off the leather (PAINTED???). Ugh, the chair is horrible looking, it is the poorest quality chair I have ever purchased and it was NOT cheap $$$. The store we purchased the chair at in Spokane has the attitude of "so sorry, so sad, too bad". Would I recommend LA-Z-BOY to my friends and family? No. Matter of fact I will warn them not to waste their money.

The La-Z-Boy living room set that I replaced was 12 and a half years old. I just had it cleaned and the furniture is still comfortable and still looks nice, but I’m tired of looking at it. So, I recently purchased a power sofa from La-Z-Boy and some accessories. I knew what I was looking for when I went to the store. I moved around and sat on a whole bunch of sofas, and the rep came over and talked to me and I told her what I wanted. She was very helpful but she didn’t bother me, and when I needed her, she was right there.

20 years ago, I bought a couch and a loveseat from La-Z-Boy and I have had that for 10 years. Then when that needed to go, we bought something from Living Spaces which I did not like but we have had that for 12 years so it was time to get a new one. I went back to La-Z-Boy because I knew they would be good. The salesperson was super nice too. I was there for at least two hours and she took her time with me. She was very detail oriented and helpful and I loved the experience. The only bummer was that I couldn’t get everything in one delivery. They said if the items were in stock, the order would ship soon but that was three weeks ago. I got my couches, the chairs and the table in one delivery but the rest of the stuff had to be shipped in and I’m getting that this coming Friday.

I purchased this Rowan Electric Leather recliner in leather and power 2 years ago. When I bought the chair for style, comfort and for the reputation of La-Z-Boy. Shortly after that I had service due to lack of lumbar and seat cushion comfort. They put in a new fill in the back and seat. Again shortly the support is gone. The chair is super uncomfortable. I called today and was told that they would charge me service and parts for the same crappy stuff again. There must be a defect in the quality of the materials being used for this model as for the same issue again. Why would I pay additional money over the $1800 tag to purchase additional sub-standard equipment? I have to say I am highly disappointed in the quality of La-Z-Boy. Stay away far from this item. When I posted this review on their site, all reviews were deleted for the product???

Thank you to Lazyboy Consumer Affairs team for working to get the chair decking fixed. Technician came as scheduled and replaced the torn liner. Changing the star rating to 3 because of the warehouse and the technician's service but the after sale experience with the store is staying at 1.

I moved to a new house and it was time to change the color of my furniture. La-Z-Boy had what I liked. When I went in, the female approached and asked me if I needed any help. She directed me to the area I was interested in. I looked around and then she gave me all the information and I came back when I was ready to purchase. Another woman helped me and I ordered it.

I purchased one power recliner and a regular recliner from La-Z-Boy for my grandmother. The delivery team was fine. They carried the chair up and set it at the top of the steps just like I asked. However, I was a little frustrated because we had to buy the chair off the floor - the chair that everybody sits in when they test them out - because the sales rep said that was the only thing they had available. I also didn't get any kind of compensation for having picked the floor model. The sales rep was a little bit insensitive about that. And even though I had to take it home with me that day, I still paid shipping for two items. Nonetheless, it was great with La-Z-Boy. It was a pretty expensive purchase for two recliners, but nothing else that we looked at was up to the quality that my grandparents wanted.

We moved into a different apartment that has a lot more room. We bought two recliners and two end tables from La-Z-Boy. We had to exchange one chair because it had a tear in it and we also exchanged the two end tables because one had a scratch. We’re very pleased they exchanged the chair and delivered two more end tables for us. The sales rep was very nice and I would go to him again in a minute. The delivery team was very kind and respectful. They put together the two recliners and placed it where we wanted it. La-Z-Boy had a good sale plus they have a reputation for having good furniture. We are satisfied to have gotten our furniture from La-Z-Boy.

I've had La-Z-Boy furniture for 20 years and we're pleased with them. My couch wore out between the sun hitting and fading it, and we got grandkids who ripped it. The sales reps that came were very professional. They laid everything out for us and we did some color picking first. The recent purchase is still being made and they said it will take four to six weeks to be done. It's our third purchase with them and every time, we had a good experience. Their showroom is also very nice.

Leather on my La-Z-Boy recliner is "stuffing" off. It has worn prematurely. You can see a lighter fabric underneath and looks like someone literally sprayed painted the leather like substance on. I bought top of the line and am saddened that La-Z-Boy ripped me off.

I have been having La-Z-Boy for the last 20 years and I had a good experience with them. Recently, I replaced an item with a recliner. Their salespeople were very nice and explained everything. Their delivery crew was on time and were also very courteous. They had booties on so they didn't track any mud. Everything was excellent.

We’ve had our old furniture for a while, so it was just not comfortable anymore. We recently ordered a sectional from La-Z-Boy two weeks ago. We’ve been happy with our La-Z-Boy recliners and they have a good reputation. Our sales rep Carolyn and she was very helpful. We needed a lot of help with dimensions because we had a limited space and she helped us find the perfect piece for that. I was very satisfied with her help. We liked pieces that are a little bit firmer and the one that we chose was very comfortable. The sectional's style was one of the things we liked as well because it wasn’t bulky. We have limited space and we wanted a sectional, so it fits nicely.

I shopped in the Middletown, NY store. The customer service couldn't have been better. The designer and the sales staff were so helpful and professional. They definitely put the customer first. I spent hours with Will and Lee (**) and they were patient and pleasant. The delivery men were also courteous and professional. Shop there and you will be pleased!

I had purchased a sofa and a loveseat from La-Z-Boy. I needed a new set and I dealt with Jennifer. She was very professional and low pressure, which was a nice thing. She helped us all with the spatial planning to make it fit in the room. She couldn’t have been better. I ordered it on a Monday and had it the following Saturday. The delivery team was good. They came within their timeframe. They were very polite and very careful. They didn’t damage anything. My sectional is a nice sturdy piece, and it's extremely comfortable. You could tell it's not junk. It's well-made and worth its price. I ended up going back, and I bought some accessories and a table. It's nice that they have items together that go with each other because I even bought a rug that was matched with a couch at half price. They have good designers. They also offer quality products and they treat you with class.

We've purchased from La-Z-Boy before and the last time we walked into their store, we happen to hit out a good sale. I even said that if we don't find anything, we can shop next year. And if we don't find anything next year, we can shop the year after. There was no pressure on ourselves. It was just finding the right product that made us buy new furniture. And since we bought everything for the living room, we got an extra 5% off.

Thank you so much for your help and assistance in this matter.

We’ve had a couple of purchases from La-Z-Boy a long time ago and this was only our second time to buy furniture as we had to buy a replacement for the ones that had been damaged in the flood. We returned to La-Z-Boy because it was more of the kind of stuff that we used. I really don’t know how much are the prices, but I think they’re pretty reasonable compared to the other furniture stores. The sales rep helped us do the order and the selection of the fabrics and the delivery team was fine. La-Z-Boy furniture is reliable and of good quality.

Our other La-Z-Boy furniture were 20 years old and they were still comfortable, but they were outdated. So we got two sofas, a chair with an ottoman and a coffee table, two end tables, an area rug and two layups from La-Z-Boy as replacement. We bought from them again because we had such good luck with their other furniture. The first day we went to their store, their sales rep was great and took a lot of time with us. She wanted us to be sure we were choosing what we wanted and she had us settled on different sofas and different chairs.

We've had La-Z-Boy furniture for 10 years raising kids. It was a little rough around the edges because we had kids, dogs and cats. My son now has that set with his two kids and a dog, and it's still going strong. I absolutely love it. But we had a fire and lost everything in our home. We went back to La-Z-Boy to replace everything. The people at the store were wonderful. All in all, I had a fantastic experience with them.

We were looking for a sleeper sofa that's bigger than the old couch we had and we didn’t like what Macy’s had so we ended up at La-Z-Boy. My mom got a recliner from there before so I knew they had a store in town near my house. Their sales rep was great and we liked her very much. She helped us with the fabric, answered all our questions and measured stuff for us. We also called her with a question afterwards and she was wonderful. We had a great experience but we're still waiting for its delivery since supposedly, it won't be here until December.

I'm a buyer of La-Z-Boy for over 40 years now. I've had a sectional from them years ago. I also had a blue-beige lounge chair that I bought at their store in Grand Central, Hazleton, Pennsylvania. I like the comfort, the longevity, and the quality. You pay a little bit more, but you save in the long run. Recently, we moved from Pennsylvania to Massachusetts. We're in a townhouse and we wanted some nice, comfy piece of furniture. We purchased a sectional from La-Z-Boy in Saugus and I ordered another piece, too. They helped us. They were very informative and very professional. Nancy took care of us and she was real nice. They had a Columbus Day sale and I got a nice discount off it. They said it will be here from four to seven weeks, and I'm sitting on it now. Last night I feel asleep here. It's very comfortable. I've had a back surgery. So, it's a true test. The delivery team was wonderful, too. Everything was set in a matter of an hour. It was beautiful.

We purchased furniture from La-Z-Boy for the first time and are so glad we did. The Aberdeen set, in a beige color, is gorgeous. Whenever we sit on it we refer to it as "the marshmallow" because it is so so comfortable. Glad to purchase something manufactured in the USA of such high quality! Also, our experience at the Whitehall store was wonderful.

In May 2014, we purchased a custom leather covered sofa bed from La-Z-Boy (the leather, we have found out, is NOT real leather... it's a bonded manmade product made to look like leather!). After being delivered to us, the sofa was found to have a few defects... a small tear in the lower back, bad fitting seat cushions and one arm with a very noticeable ripple on the left outside arm. The sofa was picked up by La-Z-Boy and taken to their local repair facility for appropriate attention. The hole was repaired, cushions redone (still don't fit!) and an attempt made to straighten out the rippled side panel (still rippled).

We chose La-Z-Boy for its quality. We bought a sofa recliner, a chair and a half and accessories, and their sales staff were great. They weren’t overbearing but they were there when I had questions and then they were very helpful when I had decided to purchase. We had custom upholstery and they told me that it would take about 6 to 8 weeks to finish. I thought that everything that was in stock would be delivered and then they would bring that other chair when it was ready but that’s not happening. They’re waiting to do one delivery. However, they sent me a thank you note which wasn’t necessary but was really sweet being that I only usually get bills in the mail so it was nice to get something besides bills.

When we purchased a new home, we needed furniture for it. We went to the same La-Z-Boy store we bought our first furniture from 10 years ago because the furniture lasts for a long time and we like its good quality. I was hoping and assuming that it's going to last us for a while. Their sales reps were very nice, friendly and helpful. We left and came back twice, and they let us know when they were going to be leaving and who to talk to when we got back. My husband picked up the power recliners we bought from them and didn’t have any complaints when he came back. We’re very satisfied with La-Z-Boy.

I spent close 5000 dollars on a living room set 4 yrs ago. I was told that it was more durable than leather. Perfect for pets. But they started to crack and peeling like painting falling off like big chunks. I feel like I was ripped off. The worse thing about it is that I went to the store to complain and they continue to sell this product according to their salesman. 5000 thousand for less than 4 years. That’s ridiculous. They not even offer to give me a discount to purchase new furniture. Please stay away from La-Z Boy.

My sister went to look for a chair but I ended up buying a loveseat and a sofa from La-Z-Boy. This was my first time to purchase from La-Z-Boy, though I've had a worn, hand-me-down La-Z-Boy chair for a long time. The furniture's quality is good and the sales reps were very good and helpful. However, we live more than 50 miles away and we hauled the furniture ourselves. It would have been helpful if there was an extra person or somebody with a little more insight on how to load stuff. They had one kid but it was a heavy sofa and loveseat that has electrical components. It was awkward to load but he did his best.

We have a La-Z-Boy order this coming Saturday and this would be our second major purchase. We've had La-Z-Boy furniture for at least 15 years. Our old furniture was already wearing out and it was time to upgrade. The sales rep, Stephanie, was phenomenal. Now that we've moved, we're dealing with the La-Z-Boy store up here in Great Northern Mall of North Olmsted and they seem to be very nice and very professional also. Also, the movers were extremely careful but very young. They missed putting one of the units that had an insert, but I saw it right away and I was able to fix it. It could be built so that the movers could have a little easier time putting it back together. Other than that, it's expensive but you get what you pay for. Everything we've purchased has been up to par with the price we paid.

I bought a new home and I purchased a mirror, a bench, a table, some throw pillows and two vases from La-Z-Boy. The sales reps were awesome and they made me want to go back there even if I didn’t purchase large furniture, just to keep going and see the little accessories they had. They were helping me decorate and with what I wanted, and they were great people that it was like I knew them forever. I took the items with me and the biggest one I purchased was the mirror. It has some nicks on it, which my mom noticed when we were wrapping it up and getting ready to take it home. I paid $350 for it and I haven’t hung that yet because I'm waiting to get my couch. I love all the things I purchased and I'm using everything, and I would definitely recommend La-Z-Boy and purchase from them again. It was like going to my best friend’s home and being able to pick out whatever I wanted.

We've moved to a new house and given away a lot of the old furniture. The first La-Z-Boy store that we went to wasn't so good. We couldn't get a straight answer on the delivery and it was a typical salesman. They were very unprofessional. We went to a different one and that was fine. We got honest answers. We wanted an identical recliner to what we already had and we had the model number and its fabric number. The rep was really nice. The delivery team brought it in and let us check it over. They helped move the other recliner out of the way. Overall La-Z-Boy is a good company and their products are dependable.

I received my recliner and it won't recline. Called the salesman who gave me the "service" number. Operator says someone will be out in a day or two. EIGHT DAYS later tech shows up looks at the chair for 2 minutes. "Yep it's broke." Still waiting for parts... Called store manager to make him aware. NO callback. *cue the crickets chirping*.

I was in a medical facility and they had a stiff chair in there that make my backache. So, I decided that I needed one here. It’s going to stay here when I left and make myself comfy. The La-Z-Boy rep I spoke to was very good. She showed me every chair they had and I bought the most expensive one. There was some confusion with the delivery, but they delivered it. There’s one thing that bothers me about the chair. I use it quite a bit and the lights come on quite often. I would recommend La-Z-Boy, though.

My daughter lives with me and it was time to upgrade our old furniture. I then purchased living room furniture from La-Z-Boy which includes a sofa, loveseat, two chairs, an ottoman, a big center carpet and a hutch for the dining room and two lamps as well. The interior decorators were fantastic. They went on the computer, drew up all the pictures, and put paintings on the walls. They helped us pick out the paint to go with the furniture. They helped us make choices and in that way, everything was perfect.

On February 2, 2015 we purchased our leather reclining sofa and matching chair. Both were delivered within the standard delivery time. We bought the Ultra Shield warranty for the leather sofa and the chair, as well as the leather kit. We contacted La-Z-Boy customer service a couple weeks ago and they gave us the Ultra Shield customer service number, since our problem was a leather issue. My husband and I do not have children or pets in the house. I sent Ultra Shield pictures of tears along the sides of the (left to right) seats on the left and middle sections, and color fading on the right seat, and our receipt. Our claim was rejected, reason - the warranty did not cover this kind of damage. The furniture is about 2 1/2 years old and looks awful. If we cannot have this resolved by La-Z-Boy, Fairfax, VA we will not buy another product. This is our second La-Z-Boy Furniture set.

We purchased a La-Z-Boy recliner set for our den in 2013 during the store's Veterans Day Sale with the clear understanding that we were buying LEATHER. We explained to the sales rep that durability was a high priority for us, and were assured that the genuine leather upholstery would withstand many years of home use. Barely a year later the "PLEATHER" fabric we were actually sold was starting to flake off the furniture, exposing the white fabric underneath. We have no pets or children and keep our furniture covered with throws for protection. Numerous calls and emails to La-Z-Boy have been met with a royal runaround. We have sent letters, pictures, copies of our original order, to no avail.

the section in the center was overstuffed that it was poking out a bit more than the other two. And maybe the middle cushion is just a little taller but it is going to work out all right. I just wish that all the cushions in the back have been exactly the same. I would not expect them to take it back and redo it.

I recently moved out and was looking to buy a chair for the living room. The Power Heat and Massage Recliner from La-Z-Boy have been amazing. It's comfortable. I take naps in it and I use the massage after work. The sales reps were very polite and helped me with whatever I needed. Then the delivery went pretty smoothly. The delivery men showed up and they put it where I wanted it. I also had a nice talk with them. I've had the chair for almost two months now and it's still going strong. It was a really good experience the whole way through.

Warranty is useless. Customer care is anything but that. In late September 2017, I noticed a small tear on the back of my recliner. My recliner sits in an open area (see picture). I call La-Z-Boy Customer Care. After waiting 15 minutes for a representative, a ticket was set up and technician was scheduled. Technician stated the damage was done by a rub but would submit to La-Z-Boy.

We've been with La-Z-Boy for a long time but I purchased Power Lift about a month ago. I got arthritis and was looking for something to give me a little relief because I could hardly walk around when I get up at morning. I was in real pain when I bought the Power Lift chair. I sat down on it and it started heating me up, vibrating and massaging so I said, "I got to take it home". The cost was fair, they gave me a great material with a warranty on it too. They delivered it and they want to get paid for it so I gave hem a $100 bucks to bring it home. I jumped on it, rode it, I worked a little bit and I fell in love with it.

We needed a recliner for my husband’s surgery. He was having a shoulder replacement plus he’d always wanted one. We bought one at the La-Z-Boy in Roseville and the rep that helped us was really excellent. She was very knowledgeable and she went out of her way to get it here quickly because my husband was having surgery. She was very helpful about the correct chair that went to my husband’s body and I couldn’t ask for better service. The delivery guys were also courteous and everything got set up correctly.

Not happy with this sectional, the Devon. We had it a few years and today while doing a complete fall clean noticed three areas that are falling apart. One area is the pillow back, coming unsewn. This is the middle curved section that no one really sits on. The other area is the back of the curved section. The Staples are coming out of the back cover. The third area is the back of the long section. The area between the two pillow backs is coming apart. I believe the frame is broken in two spots and when we can we will fill these sections over to look.

We bought an electric lounge chair that goes up and down from La-Z-Boy, and it is very nice. We had a set of lounge chairs that fit together, and it had the centerpiece that is a theatre chair type but when we moved, they were too large for the room that they would be in. So we ended up having another chair that we used and the La-Z-Boy one added to the room, and they fit very well together now.

We had a couple of recliners and a couch which we got from La-Z-Boy. My wife decided to donate them to a priest who just came from an old country and needed furniture. To replace them, we had our first sectional from La-Z-Boy. We had a good sales rep and the manager took care of us there. I did a blueprint of our room and they brought it up with the sectional, even with the right color we wanted, so we could see how it would fit. And it fits in our room perfectly. The cost was a little more than what we wanted to pay, but we went to La-Z-Boy for the quality it was built in. We knew that we wouldn’t have to buy any more for the rest of our lives. The delivery was made when they said they would and they set everything up. We really like the sectional and it’s very comfortable. La-Z-Boy met all our needs and was very professional. We were very satisfied.

Just spent one hour on Friday at La-Z-Boy store trying to get service on a 7 year warranty after calling for weeks. No one is assuming responsibility and will not refund warranty premium on a NEW purchase. I've spent almost $6000 on La-Z-Boy products in the past 2 years and am dissatisfied with the product duration. Still waiting to speak with ANOTHER representative.

Salesperson was ok but I did not realize the new couch I bought would not have recliners that go all the way up. I finally quit setting on it. It is so uncomfortable for me. I have spinal stenosis and Neuropathy and the lack of support is terrible. I like the regular reclining love seat I got. Would rather have a couch like that.

The local store contacted me to come pick up my promotional gift, which made me very happy, as it was a beautiful carving knife and fork that would work great for Thanksgiving. Very happy with how they handled it.

We purchased two loveseats and a sofa from La-Z-Boy. We liked their reputation and quality, and it was our first time to buy from them. We looked at this furniture 12 months ago and we had decided what we needed. We had good interaction with the salespeople, and at that time, there was a good offer on the table but we were not ready to purchase because we were in the middle of building a house. And 12 months down the track, we didn’t change our thoughts on it because it was what we wanted so we went in recently and spoke to another salesperson and had looked at the setup that they had there. We didn’t want the electrically operated recliner, so we went with the manual one. We were advised that we could have it within a very short period of time and it was spot on. They called us and let us know that it was in and we’re ready to go.

Everything seemed to be splendid when I bought the sofa and the couches. I enjoyed the sales activity and everything was done on time. I was going to pick them up because we have trucks and I would have liked to save the $77 delivery fee, but they said it would come from the factory and it would be delivered. The quality of the furniture is good except I'm not happy with the chair that I got. I also bought two leather chairs from them sometime back, but not long enough for them to be messing up. One of them started looking like it was dirty. I went to scrub it and it wasn't dirt. It was the backing of the leather and it looks nasty. I'm going to have those arms recovered. Other than that, we're enjoying the sofa. It's expensive, but it's a good furniture. I'm pleased with La-Z-Boy.

I recently purchased a chair from La-Z-Boy and once I got it home I noticed while sitting in it that the seam on one of the arms wasn't aligned properly so it didn't match the other arm. On one arm the top piece of leather is stitched in such a manner that it creates a cap along the top of the arm. On the other arm the leather is not stretched properly and that caused the seam to rise up over the top of the arm. Due to that lack of attention to the details on that arm the leather doesn't create a nice edge and cap as it does on the other arm. I called the store and explained the problem to one of their Customer Service Reps and offered to bring the chair into the store and switch it out for the one on the floor since that one was manufactured properly. She basically told me that they wouldn't want the one I have if it didn't represent their standard of quality.

I recently purchased décor from La-Z-Boy and so far, the quality of their products are okay. But I was a little disappointed that some of the items they delivered to me could not be re-ordered and some had damages on them. I spoke to their customer service representatives about this and they said they couldn’t re-order any of the décors, but they could do touch-ups.

I bought a sectional from La-Z-Boy and I was impressed with the reps I spoke with. They were not pushy, which I appreciated, and I got my questions answered. I was also impressed that I didn’t have to speak to one person and I wasn’t followed around the store. Also, the designer was very helpful because my measurements didn’t take into consideration a few things, like the door opening and sufficient room to get by and put an end table. So, she took all of that into consideration and helped me select the correct pieces so it'll fit much better, which I am very grateful for.

I recently purchased a sleeper sofa and a recliner from La-Z-Boy. I have a friend who has a La-Z-Boy couch that is legitimately 40 years old and it hasn’t been completely torn out. La-Z-Boy furniture lasts a good while and I wanted to make sure whatever I got was going to last. I got my furniture during a Labor Day sale so I didn’t pay the full sticker price for it. Both the sleeper sofa and the couch have held up really well and the quality is excellent. I’ve enjoyed it and I got my money's worth for it.

Last piece of furniture I will ever buy from this overpriced poorly made furniture company. They lie to get you to purchase their furniture and taut their Lifetime warranty but don't tell you they charge a $110.00 hour service fee to come out and put into 2 bolts to hold something together that should not have come apart if bolted together right. Poor management and poor customer service. I have bought better quality furniture for less price. Once they have your money their management doesn't care about you. THEY won't ever have repeat business from me.

I purchased something from La-Z-Boy 20 years ago and I’ve always been fond of their chairs. They last forever and so I recently got two power recliners. The salesperson was great. I went with my niece and we have questions and they were answered. We checked out a lot of chairs and found what we liked. She then ran through it because I wanted the really good leather. And she went through each string and I knew exactly what I was purchasing and for how much and how long it would take for them to get made.

We have 2 couches and 1 chair and they all are breaking down with broken springs and cushions that sag and don't hold their shape. Cushions sag way down into the couches making it hard to get out of. Furniture is made there for looks and not for use I guess. Wouldn't buy their brand again, not even if it was free.

My husband and I had recliners in our house in Florida, and I enjoyed using mine and sitting in it last winter. But the recliners were 50 years old or more, and they had been re-covered a couple of times. We decided to replace them and we decided on ones that were comfortable for ourselves. It was important for us that we could get something that we both enjoyed sitting in. I wanted something similar to what I had but also swiveled. The La-Z-Boy sales rep told me which ones I could get with the swivel base and they had two that we liked and one was in the exact color that I wanted. She ordered the other one and within a week, I had the other recliner. It was a no-pressure sales tactic and the product was wonderful.

On September 9th I ordered a chair from you, to the tune of about 1900 dollars. On October 6th, it was "delivered". The delivery men said "Try it out", so I did. It made crunching noises and pieces fell out, and they said "We have to take it back." To date (Oct. 31st) I keep getting a runaround about ordering parts, and we have to email the warehouse etc. I called the store I purchased the chair from repeatedly, and I keep hearing "We'll call you when we have a status." Last week I called customer support, and I was told the part would be in last Tuesday, and the chair should be ready for delivery the next day, and someone would call to schedule delivery.

We visited the Richmond La-Z-Boy Furniture Gallery October 28-29, 2017 and were greeted by Kenji ** and Eileen **. This team was absolutely wonderful in helping us make decisions for our living space. Knowledgeable and very patient. Never felt rushed! Pleasure to work with! We would absolutely recommend these two to many others. If we could give more stars they would get them!! Many thanks.

Purchased 2 sofas that were supposedly leather. Within 18 months both sofas were showing some wear and the color distorted. Contacted La-Z-Boy they advised us to contact the extended warranty we were encouraged to purchase. When we contacted the warranty group they immediately told us it was not covered. I have read several reviews that indicate other people have experienced this same issue.

I received my chairs on August 3. I worked with customer care for 3 weeks until I finally got Sonya ** to speak with me. She said she would make the chairs in a different leather. She also said to me that she would have never recommended the leather I chose for the Jax chair. The problem is that La-Z-Boy doesn't offer the color I want in other leather selections. When I broke down and chose a different color; Sonya told me that the difference in price could not be refunded; it had to be used as a store credit. I think this is unfair. I told Sonya I didn’t want any of Lazboys products if this is how it works. Sonya finally came and picked up the original chairs from my house on Tuesday October 17th. And now wants me to pay a 30% restocking fee... I feel this is unfair because La-Z-Boy is unable to deliver the product I originally ordered. Please Help.

When I purchased my furniture I was STRONGLY advised to purchase the protection plan after I refused it at the time of purchase. I was led to believe that it would cover any mishap or damage incurred and I would be thankful for getting it. So I reluctantly purchased it. I felt the protection plan was so misrepresented at the time of purchase and am very disappointed with it. Approximately two months after having my sofa, I had company and my guest had a problem with incontinence and accidentally urinated on my couch. I immediately used a Clorox wipe and sprayed some Febreze on it and called three days later to see about the urine being cleaned up on my cushion. I was informed that because I did not just blot it with a dry cloth, but used some cleaning products, they were not responsible for the stain. What person would just blot urine with a dry cloth and leave it until the protection plan company can take care of it?

We were looking for a living room couch and we wanted to get a sectional. We previously ordered from Macy's and had a very bad experience from them so we changed the sectional to a loveseat and sofa. My in-laws asked us to visit La-Z-Boy since we couldn’t find the right size for us in other furniture companies and we found the loveseat and sofa size we wanted at La-Z-Boy. Their salesperson provided us with very detailed information and the delivery was very neat and fast. We paid for the delivery charge but everything has met our expectations. My husband and I love and enjoy the furniture we got. It's been a very satisfying experience and we’re planning to get an armchair if they have the same material and design.

Purchased a reclining love seat in June that was delivered Aug 31. After 2 month's normal use by one person the footrests look 20 years old. Beyond disappointed. Would like to return for a full refund.

My elderly father, who was housebound, needed a chair and we went with a power recliner from La-Z-Boy. The sales reps were nice and we had the chair delivered. However, my father didn’t like it. I called La-Z-Boy and wanted to return it the day after I got it, but they wouldn’t allow me. So, I’m a little pissed off. They should reconsider their return policy, it’s terrible, and I’ll never buy another chair from them.

Our La-Z-Boy chairs were old so we wanted to replace them and got two recliners from them again. We looked at a few companies but we liked La-Z-Boy chairs better. They were on sale and I found that they got cheaper a couple of weeks later. So, I called and the rep gave me the other price which was nice. Their reps were very helpful and answered all my questions. The delivery guys got here on time and everything they did was great.

I purchased a Kennedy II Press Back Recliner about a year ago from Art Van in Marquette, MI. It was less then 1 month and the material starting to pill. I worked on the chair to remove the pills but they keep coming back. I think when I pay $635 for a chair that the material should last much longer. In the past I have bought leather La-Z-Boy recliners. I have been happy in the past, but with this happening I am questioning the quality of La-Z-Boy now. It would be great if La-Z-Boy would cover the cost to reupholster with a better quality fabric.

Being disabled I needed a lift chair. I was always under the impression that La-Z-Boy was quality furniture and a quality company. Being quality I was willing to pay the apx $1600 for it. I was hoping to buy my wife one too. I got the chair delivered to my home in March 2017. Out of about 8 months my chair has been unusable for least 2 months, so far. First, a board was broken in the front of the chair. It took 3 weeks for them to come out to pick it up and take it to Dallas for repair. It then took 2 weeks for them to notify me it was repaired, They then said it would be 2 more weeks for them to bring it back to me. I yelled at them so loud that I guess they called me back and said it would be back in a week.

It's been a month since I got my recent La-Z-Boy for personal reasons and it's working great. La-Z-Boy's reputation is good and we’ve had good experience in the past. It was years ago, but they last a long time. So, that why we went back. The furniture is working great and everybody was very professional.

We're almost 90 and our son-in-law decided we should have comfortable chairs. He bought our La-Z-Boy for us two months ago. The rep and delivery team were very nice. We waited for five weeks to get the chairs delivered to our home. Their quality is very nice but the cost was too much. I'm also having a little problem getting used to the buttons but I'm getting there. It was a very fine experience with La-Z-Boy.

Very disappointed in the way La-Z-Boy represented Ultra Shield to us. I feel like we got taken advantage of. My dog threw up on our couch and they can do nothing but sell us some cleaner for 40$. This is after numerous calls to Ultra Shield with no response whatsoever. I think it was a very bad decision for La-Z-Boy to bind themselves with such a company. I feel that La-Z-Boy is not the same company my parents trusted!

I have back problems so I needed a recliner, and I recently purchased a loveseat and a sofa from La-Z-Boy. The sales reps were amazing. I dealt with Chris and then Bree, who did the in-home consultation and came and did the measurements. The two gentlemen from the delivery team were good. I felt bad for them because they had to deliver through a flight of stairs. But they were very professional and one gentleman volunteered to put my door back on the hinge because I had to remove my door to get the old furniture out. He was like, “Do you want me to make sure your door closes properly? I’ll put your door back on the hinge if you want me to, if you just give me the bolt.” They were prompt, courteous, got in and then got out. I was very, very pleased.

We purchased a 3 seat recliner in January 2016. We have hardly not used it and the foam in the seats are already breaking down, making it unconformable to use. I called La-Z-Boy today, they could not offer me anything. I am very disappointed with customer service.

I'm upset with La-Z-Boy right now. I bought two couches from them, one’s a sleeper and the other one is a couch. They mirror each other and they are really handsome couches. When we bought it, the rep I dealt with was really good. She was really patient and she showed us different couches. However, I'm having problems. There were labels that were put on them and when they were pulled off, they left a mark on my cushions.

Earlier this year, my wife and I were helping a 96-year old woman from our church who had just entered home hospice. Her old recliner wasn't comfortable for her as she spent both day and night in it and it didn't raise her legs high enough to keep fluids from building up. Her son came to town and went and purchased her a new La-Z-Boy recliner, at her request, but it wasn't a good fit for a woman in her condition (not a lift chair and small control buttons on the side). He just didn't realize her specific needs having lived away for so long. After he went back home she told me she wasn't comfortable. It had been almost two weeks.

We relocated and our old furniture didn't quite fit so we just bought new furniture. We've been happy with the La-Z-Boy furniture. We had several products over time. We shopped at L-Square but that's what we settled in and bought from. The quality of their products is good, that’s why we keep buying from them. The sales reps took all the time that we needed and were patient and answered all our questions and showed us around. So, it was a pleasant experience. Delivery was like clockwork. We ordered custom fabric so it was going to take a while. They had to make that in the factory. They said generally it takes six weeks but we'll get a call a week before they're ready to deliver to schedule a time that's convenient for me.

We bought a Rowan loveseat unit along with the sofa. We paid over $3500 for it. When it was delivered we noticed a problem with the handle. I sent an email along with pictures to the salesman. We received a call from their comfort care department. I explained the problem and they had the pictures. It took 3 weeks for the serviceman to come and he did not have the correct parts. At that time we noticed that the unit was coming unsewed. We went to the local store where we bought the unit from and talked to the manager. She said she was sending an email to someone for the follow up. 3 weeks later we had not heard from anyone so we went back to the local store. Within an hour we got a call from their customer care department. They knew nothing about the unit coming unsewed.

We were very happy with La-Z-Boy's customer service, and we also had a very positive experience with them. The lady that helped us was very talented with her design, ideas, and she was able to get us something that really worked. We bought a new house in December and remodeled the inside. So, it was time to upgrade everything.

Do NOT buy furniture from La-Z-Boy! WE purchased a pricey love seat (motorized controls) which was delivered on July 16th. It broke after two weeks of use. First, it took 3 weeks to schedule a service call. Service is subcontracted in this part of the country. Serviceman came in August and said we needed a new part. Two weeks more before part came. You can't schedule further service until the part arrives. Then two weeks more for service call to install new part. When guy came he said it wasn't that part that had been broken and he would have to order a new motor for that half of the loveseat so the leg elevator would work. By now it's September 19th. That new part arrived last Friday, on October 20th!!! And now another service called is scheduled for October 31st! So from July 16th to the last day in October, we have had two weeks of usage of this product.

We bought matching leather La-Z-Boy recliners and within 18 months the foam seat and back have deteriorated so badly we can hardly get out of the chairs. I contacted La-Z-Boy and was told I was past the 1-year warranty and they would not do anything. I asked to have someone at least come look at them, and I was told no, they couldn't do that. Another problem is the leather has worn along the stitching on the seat cushions and since I purchased the Guardsman Leather warranty, I contacted them, and after leaving several messages over the course of a few weeks, someone finally called me back.

I have bought La-Z-Boy furniture for my family room 3 times. Back in the 80's they were great about living up to their warranty and the store was always helpful to resolve issues. We purchased our last set in 2015 and purchased an extended warranty. We were told when we bought the furniture the manual mechanism has a lifetime warranty. We are having a problem with the mechanism right now and just found out the lifetime warranty just covers the parts for the furniture, not labor. Labor is billed at $109.00 per hour so beware of that. Also the warranty covering Ultra Shield which covers the fabric does not cover threads coming out of the seams, and they are impossible to get in touch with to file a claim.

La-Z-Boy has a good product at a decent price and excellent process for purchasing. I bought a power recliner from them which has been in my home for about two months now. We went to separate stores and both have knowledgeable and very kind sales reps. The first one’s reps were excellent, courteous and very amenable to our questions but they didn’t happen to have the model that we were looking for. So, we went down the street to a different La-Z-Boy store and the reps were very professional, and they had the model we wanted. We had the furniture delivered and the experience was perfect. Their team came in and set it up. So far, the quality of the recliner is good. I had an excellent experience that I would repeat in the future.

We just purchased your Talbot sofa. We tried it in the store and it was so comfy and soft that we fell in love with it, so we ordered it. It looks very nice but is very stiff and uncomfortable. I mentioned it to them but was told that they rotate them often on the floor so it should feel the same. I can assure you, it does not. If this had been the one we had tried in the store we would not have purchased it. We have owned La-Z-Boy products for over 30 yrs. and this one really disappoints.

I bought two recliners from La-Z-Boy. I've had their furniture in my home for 12 years already and we decided to buy new ones since my husband's recliner has already worn out, while mine was still in good shape. We also had a change in our home interior. We had a very nice and thorough sales girl. When we purchased it, we scheduled a delivery right in the store. The delivery was a great experience since the team knew what they were doing and they were very knowledgeable about the product. The quality of the furniture is very good and the cost of it is fair. We love our La-Z-Boy recliners.

In late August we purchased apx. $10,000 worth of furniture from La-Z-Boy Nashua, NH. The furniture finally partially arrived in late September. The rocker recliner swivel chair is unusable and we have been waiting for them to fix the chair. The swivel base was totally cracked and the seat has what looks to be a large chunk of glue under the leather. The repair has still not been done as all of the repair parts still aren't in. We received the base but not the seat. Then service will have to be scheduled.

We purchased 2 Recliner sofas from the Florence, KY location about a year ago. One of the boards in a footrest cracked. We contacted La-Z-Boy and they scheduled a tech. We waited 6 weeks and all the tech did was acknowledge it was broken and ordered the part. Once the part came in La-Z-Boy called and said it was going to take an extra hour and would cost $109 plus tax. I don't understand how they can acknowledge it was a factory defect then after making us wait a couple months try and charge us to fix it. We paid the extra money to buy La-Z-Boy because we thought they stood behind their product. I guess they are no better than their cheaper competition. Save your money!

Our 20-year-old La-Z-Boy swivel rockers were looking sad and the cats were scratching them. When we bought the replacements, the rep told us it was the best sale of the year and nothing would ever be better, and then Labor Day came and there was a better sale. We had the same chair in a different pattern before, they’re very comfortable and we got a new color. When we originally bought the chairs, we had them in our living room, but they were a little bit small for that area and we put them in a little kitchen nook on a whim and we love them now. We have a little table there and that’s where we sit daily. Everyone always comments on how much they like the chairs and the place they’re in. We’re very satisfied but if we had gotten a lower price, I’d have been more happy.

My husband needed a lift chair so we purchased a power lift chair about a month ago from La-Z-Boy and it’s working out well for him. I’m satisfied with the chair, and it’s good quality. My interaction with the sales rep was also good at first but I’m dissatisfied with the overall experience. I bought a chair and had it delivered and then we realized that it wasn’t going to work. It was working fine mechanically, but it didn’t seem to be comfortable and do what we wanted it to do.

We bought our couches in 2011. Within the year, the cushion's covers were replaced due to the seams coming apart. La-Z-Boy was very quick to make sure they were repaired yet they are beginning to split again. Unfortunately, over the past couple of years, the couches have become unbearable to sit on. It's much too soft. When we have company over they sit anywhere but on the couch. I'm not sure if it's the cushions or the frame. We've been very careful to make sure we flip and rotate on a monthly basis. For the amount of money we spent you would think the couch would have lasted at least a good 10 years.

I recently bought a kitchen table from La-Z-Boy. It was my first time buying from them and the quality of the furniture was great. I moved to a different location and they were the only furniture store I saw at that time. I had a great experience with their reps. It was the same for their delivery team although, I didn't get the table until September. The item I bought was on backorder but I didn't mind much. It was an excellent deal and La-Z-Boy is the best place to go to.

Bought two Lancer reclining sofas and they are horribly uncomfortable. Wood digging into my ribs at the corner where sofa arm meets sofa back. Also, no cushion where fabric meets wood. Metal link loose in the middle seat, ready to wear through the fabric. Makes me wonder if we were sold "seconds", not fit for sale in the gallery stores. Completely unhappy and want to return it.

One of the other most important things about La-Z-Boy is that it’s made in America. I've had La-Z-Boy furniture in my home for about 20 years now and I recently ordered a recliner, three chairs, two couches and a table because I remodeled our downstairs. Everyone at the shop was very polite and helpful. They delivered the recliner but it was damaged. They took it back and the store called me and said that they are sending a replacement which is coming Saturday.

Careful. We are currently having issues with this company. Have a sofa that’s not even a year old and a button came off. You can tell seam wasn’t sewn well. They have been giving my husband and I run around and wanting to charge to fix button at our house or I can take to their location and they can fix it. I just had a baby. How the heck do they expect that. Contacted corporate and the store. Never buying from this company that won’t honor warranty!

My wife and I bought a new recliner/love seat in March of 2012, it is a man-made material that simulates leather. The salesman showed us how it was practically scratch proof. We noticed about 3 years ago the material started to peel away from the backing. When I contacted the furniture store they said it had a 1 year warranty from La-Z-Boy which was expired. We had purchased an extended warranty but it does not cover flaws in manufacture which this would fall under so we were out on that avenue. Now here we sit with a recliner/loveseat that is structurally great but looks awful and lets material pieces come loose on clothing which later fall off somewhere around the living room.

We purchased a new house and we were looking to put some furniture in the living room. La-Z-Boy's sales reps were very pleasant. Though we had somebody who was new and we had a few problems with some miscommunication, she was very nice and the other salespeople tried to fix the issues so at the end we were happy with what we got. The delivery was excellent and the furniture was wonderful.

My daughter bought a new house and we purchased a sofa and two recliners from La-Z-Boy. The sales reps were and helpful, and they spent a lot of time with us. They also sent out a consultant to do a design. She had good ideas and we wound up changing our order after we met with her. They were very pleasant and good to work with.

We recently purchased a sofa, loveseat and accessories from La-Z-Boy and we had a very good experience with them. We bought a different home and we had a family room that didn’t have furniture. We have always been Ashley Furniture customers until now, but we went to La-Z-Boy and we almost immediately saw something that we liked. We were nervous about spending that kind of money but Linda, the salesperson who helped us, ended up being the catalyst for where we went with our money. We were also nervous about the size of the room which was very oddly shaped, but she suggested that we let their designer come out to look at the room and take measurements. She said this was a free service and, at the end, we were going to know if the couch was going to fit, if we could have a couch and a loveseat, or if we needed to think about a different way to go.

The sales rep did a good job and explained everything. I was totally satisfied. La-Z-Boy did an excellent job on the delivery as well. However, the sectional was pretty expensive. I paid more than I should have and I should have done a bit more research. Other than that, everything was professionally done.

The mechanism stopped working on the 20-year-old La-Z-Boy that I inherited from my grandfather. When I went in the store, they said I looked thirsty so they offered me some water, which I took very happily. They walked me through a bunch of different chairs then I told them I had no interest in anything electronic because the parts go bad. I didn't realize that the parts had warranty for life and that they could actually get new parts for the old one.

After receiving & paying for our furniture the few defects were reported immediately by the delivery personnel. It took multiple phone calls and finally having to contact the regional manager to get something done. Purchasing the extended care packet has proven to be a plus in the fact that some things had been poorly sewn, but getting those things fixed has been a nightmare just trying to get anyone to return calls. Everyone was super nice until they got our money, then they did not want to be bothered.

We've had a couple different La-Z-Boy sets for about 15 years. We're moving and getting a house built. We purchased a sofa and a recliner from La-Z-Boy and they are fine. I've always been happy with the La-Z-Boy furniture. Also, the reps couldn't have been much better. My experience with La-Z-Boy has been wonderful. I would definitely recommend them.

We've had La-Z-Boy in our home for five years and we're moving to a new house that is being built. We had more furniture and my interaction with the reps were excellent. They have a individual layer that is a special set designing and using a computer, they were able to set up pictures of our new house after it's built. They have the furniture would go with it and they helped tremendously with our choices of colors and items. They did an excellent job, but the house isn't finished yet and La-Z-Boy is still working with us.

My husband had a heart surgery and I wanted him to be relaxed in the room. I purchased a recliner from La-Z-Boy and the sales rep was excellent. I’ve worked with her before so I continue to use her. I had previously purchased from them so she got me to a better one because my husband is 6'4''. The delivery team was very nice, knowledgeable, and explained everything to me. We love our La-Z-Boy recliner. The chair came in before he entered the hospital so he got a feel of how to use it. La-Z-Boy is a good company and I’ll continue to use them.

We had some recliners at home and they've been around for a while. It was time to replace them and La-Z-Boy has a good reputation for quality. The person who took care of our order was really knowledgeable about their products, knew the pros and cons of these different models and was quite good at helping us figure out which one would meet our needs. We made a custom order for two recliners and it's going to take a few weeks before we get it.

The salespeople at La-Z-Boy Galleries were fabulous. However, the delivery team mishandled my new chair, grabbing it by the feet (attached to the springs) to push and pull while putting the back section onto the rest of the chair, which can damage the springs. They also put a three inch scratch on the upholstery on the front of my chair. They also did not want to wait for me to sit in the chair and check if it reclined properly. I was surprised when they arrived early (10:00 rather than the 10:30 to 1:30 time I was given) so I would not be surprised if I am not the only one who they treated this way.

There was a sale on the weekend that we shopped at La-Z-Boy, so we got a discount. The sales rep was great and very helpful. We had a sectional, a cocktail table and an end table delivered. I did not accept the end table because there were scratches on it so I sent that back and they ordered a new one for me that I would pick up at the store. I also called last Sunday and I ordered some pillows. All in all, we’re very pleased with the sectional and the furniture. This isn’t my first experience with La-Z-Boy. We've purchased La-Z-Boy furniture for our living room upstairs when we remodeled a few years ago, and we were very pleased with it. We also got one electronic recliner and one manual, which I haven’t been able to open yet. The latch doesn’t want to work. But overall, I love the product.

I have had La-Z-Boy furniture for 25 years. They're comfortable and I like them. I recently ordered a recliner in March and then I ordered a second recliner and a love seat on the first of July. Those came in different colors and I'd asked for the same ones. I wasn't really worried about it, but I called and La-Z-Boy fixed it. Everything was great.

I purchased two recliners from La-Z-Boy about a month ago. The sales representatives were wonderful. I am dealing with Anita and she is terrific. They delivered the recliners yesterday, but we had to wait almost a month when we were promised a week to two weeks. Plus, we still haven't gotten our entire delivery. We're still missing our rug, which we ordered at the same time. I spoke to Anita this morning and she's looking into it for me. It's being taken care of but we've waited long enough.

The rep was great when I bought a La-Z-Boy power recliner and the delivery team was excellent. They were professional and so far, the quality of the items is fine.

I purchased a power sofa from La-Z-Boy. It was my first time to purchase from them. The rep was helpful and great. He gave the info on the different styles and products that La-Z-Boy has available and we went from there. Also, the delivery team was great. I am very happy and I think the furniture has a good value. It's a nice product and I like it. La-Z-Boy did a great job.

I had a daughter leaving for the university and needed some of the old furniture so that gave me the opportunity to upgrade mine. Recently, I purchased a recliner, sofa, love seat, and ottoman from La-Z-Boy. I’ve only had them a few months and I love them though they're a bit pricey. But La-Z-Boy offers some nice features in terms of having somebody come out and look at your home and help you. I had help from Claudia who was super helpful. She came out, gave me ideas and helped me pick everything down to the pillows and the fabrics. So, it was a very positive experience and I really appreciated that because I had no designer, taste or know much about how they put things together. La-Z-Boy takes all the hassle and the stress out of trying to figure things out. They were very professional, had the knowledge and it was a good experience.

My furniture was getting a little fuzzy-like and it was looking worn so I got three recliners, a stationary chair and a sofa from La-Z-Boy. The sales rep that was with me when I looked at the samples and did the purchasing from was very helpful. Then I got connected with the interior designer, and I’ve had ongoing conversations and meetings with her. She listened to what I wanted, and she really did research in finding things with regard to area rugs by the doors. The delivery team was very good and everything was wrapped. They called and said when they’d be here. They gave me an hourly time the day before and then they called me on the day of delivery, and they were very on-target. The furniture is all here already and I’m pretty pleased with the quality. I'll have to see how it wears but I've recommended La-Z-Boy to my friends.

We've been living in the house for 20 years and when we upgraded everything, our old La-Z-Boys looked like crap so we replaced them. I have been purchasing stuff off the internet and when I found the couch that I was looking for on Wayfair, I thought I could get a better deal if I bought it from a La-Z-Boy store. So I ended up researching La-Z-Boy then I called their store up in Lansing and their rep gave me a great deal. I saved $400 off of what Wayfair would’ve sold it for and that’s a lot of money.

We are very pleased with the sales team of Mall of Georgia La-Z-Boy. Jason ** was our sales person who was very professional and wanted to help us in every possible way. We were given enough time to check which sofa would really make us comfortable. Manager Mr. Syed ** was very accommodating to our needs and tried his best to make us happy with our purchase. We had bought a sofa from La-Z-Boy in 2005. It was the best sofa we ever bought. It is still in a very good condition. We decided to go back after 12 years to get another sofa, again from La-Z-Boy. Though we felt the prices were little higher than the other stores but you pay for what you get. Excellent Service and Excellent Product!!!

Our neighbor got some La-Z-Boy furniture, so we purchased several pieces of sectional from La-Z-Boy too. We had initially thought of buying a recliner, so we went there, but as it turned out we didn't buy a recliner. The sales rep, Jonathan, was great. He did the model planning and he scripted out really well for us, and everything worked well. Also, the delivery process was easy-peasy. We're thrilled with everything and I'll recommend them.

I had someone from La-Z-Boy come out, and he was very helpful and accommodating. He listened carefully and was very open to what I wanted. I had just moved from a house into a condo and needed some guidance as to what to get. He had some really good suggestions that I'm going to use in the future. They said delivery would take four to six weeks and I haven't heard from them yet. I have a lot of open floor and everything's ready.

Well 4 years ago I was looking for a rocking recliner as I was about to have my first child. My parents had the same La-Z-Boy recliner and sofa for all my life. I put that couch through hell! I was a gymnast and flipped, bounced and jumped on it for years. So logically I thought spending high dollars for a La-Z-Boy was worth it. Wrong! After just 2 years I started noticing cracks in the leather everywhere. Now it’s just garbage. Big bald patches where the leather use to be. So basically this chair has cost me about $150 a year. Never again! Yet my dad’s chair, now 37 years old, remains fully intact and functioning though. Explain that...

My wife had fallen and broken her elbow. She couldn't sleep in the bed so I thought to get a La-Z-Boy for her to recline in. The sales rep was a nice lady but there wasn't much that she could tell us or do. I knew what I needed so I went in, looked around and picked out what I needed. There was another woman there who was very attentive. She came to make sure that things were going right so it was a good experience. However, I didn't know that the back came off of the recliner and you could actually get it into a car so I had to get a neighbor to come with an SUV to put it in. But in the end, I was glad that I didn't know because at my age, I'm not sure that I would have had the ability to carry it up the stairs. It was not light and the fella that I brought with me was a young man and he had difficulty carrying it up.

My wife previously bought me a recliner from La-Z-Boy and it had been around for a little while so I got a Power Sofa and two Rocker Recliners that are powered. La-Z-Boy's sales team was really friendly. They did everything they could for us to help, trying to get the price down. I love what we got.

I was so happy with a 2005 purchase that when I again needed furniture, I went directly to La-Z-Boy. Big Mistake! Less than a year after taking delivery in Oct 2016, both sofas are falling apart with rips in the cushions as well in the seams on the frame. We are not home during the day, so the furniture is not being used excessively. In sharing my experience with other La-Z-Boy customers, they report similar experiences with poor quality and issues within 6 months of purchase. I'm extremely disappointed and will never buy from La-Z-Boy again. You guys have lost a loyal customer.

I am not happy about your service. I have to use the store service and there are others who work on La-Z-Boy recliners. The company would not sent me the recliner mechanism. I had to go through the store.

Last Fall, we made a purchase from La-Z-Boy and though we've only had their furniture for a year, we were pleased with the quality. Our rep was a super nice guy. I have the personality that’s a little bit annoyed by the concept of needing to sell, but I can appreciate it too. My husband is in sales so I get it. I wasn’t prepared to make a purchase upon the first visit, and I wanted to come back and review some things. The sales reps give you their card and tell you what their hours are and request that you come back when they're there because they want the sale. For other people who are busy, they need to come back when it makes sense for them, not when the salesperson is there. Our rep was not a jerk about it nor was he overly pushy. I could appreciate where he was coming from. Because he was a good guy, I came back when he was there so he could have the sale.

Some of the furniture we have were worn out. The fabrics didn’t hold up well as we thought they should. La-Z-Boy had a beautiful selection of furniture at the Wilkes-Barre store and the salesperson was very nice. She didn’t pressure us with anything, but answered our questions and took her time. We got our first La-Z-Boy purchase. The delivery team set everything up where we wanted it. La-Z-Boy met our expectations and we’re pleased with the quality and the fabric choices for chairs that we bought.

I've had La-Z-Boy products in my home for 10 years. Then I moved into a new home and wanted new furniture, so I purchased a sofa and other items from La-Z-Boy recently. The rep, Najeem, was fantastic and her personality and patience were outstanding. Her design expertise and willingness to support me in what I wanted to do was amazing. My experience with La-Z-Boy was great overall, but I'm still waiting for my orders to be delivered.

Uncomfortable La-Z-Boy single arm chair 2 years old - Having paid over £4000 for a 3, 2 and single suite the front frame is pressing on the back of my legs causing blood circulation problems. Spoke to La-Z-Boy whose only interest was for me to pay them for a engineers report for which I was told would not be sent to me and would be sent to SCS. Not happy about their response. I recalled I paid £350 for full comprehensive insurance with SCS only to be told that it could be a cushion problem which is not covered. It is becoming clear any warranty by the manufacturer or insurance that is purchased from SCS is of no help. I'm no expert in suite problems so would at least expected someone to show some interest in finding the fault and a cure.

We bought our first couch from La-Z-Boy Furniture in 2003. I was very impressed because it lasted forever until it started ripping apart. After that, we got a cheap one and that fell apart in a couple of years. I wanted another La-Z-Boy couch that got to last about 10 years. I purchased a power recliner and it's okay so far. Their sales rep was nice. He introduced himself, hung out and answered questions but didn't push anything. It was pricey but was on sale. Plus, we got a military discount on top of the sale so I was very happy with the price. Their delivery team was also nice and friendly, and got the job done. When I need another piece of furniture, I am going to go back there because of the quality. You get what you pay for and it's going to last even if it's a little more expensive.