Kane's Furniture Reviews

I purchased the merchandise; they don't have to deliver it. My mother’s Christmas was ruined. No one cares about that but me, but the reason I cancelled the order was because the manager didn't show me the professional courtesy to return my call. I also found out he was only the assistant store manager after I went back and purchased the furniture again. He lied to me. Fool me once shame on you, fool me twice shame on me.

I immediately called Kanes and was told I would have to have a repairman come out and look at it. I was told it was probably a spring and that if he could not fix it on the spot, they would replace it. Well, when the repairman came out, he said he could wedge something in there that would help, but that this type of sofa, it only has two large cushions instead of three, had a tendency to do this and that it may get worse over time.

I have now been told by Kanes that their general manager won't do anything about this, and that I can opt to have it rigged if I want. My sales person, Jay ** never said anything about this having a tendency to do this. I have spent $2000. On a miserable piece of furniture. This is wrong! I have also been told twice today and one day last week that their general manager would call me and to this date and time, I've never heard from him. I have asked for my sales person to call me and have gotten no response from him either.

She replied that the technician said that the mattress has stains on it. I said, “Ashley, what has that have to do with my bed being broken? What am I supposed to do?” Ashley said, “Hold on.” She went to get a manger. The manger stated that I did not have the warranty on the mattress. I stated to her I was not told about this. “This is not right,” I told her. I will never shop or tell any one to go to Kane’s! I am so upset I am stuck with a broken queen size bed that I put so much money into. I can only say this. Kane’s will set you up, they are liars! Do not believe anything they say. Do not trust them or buy anything from Kane’s.

So I said do not deliver until all chairs are in. She agreed. The following morning, the delivery truck pulled up in front of our house and unloaded the table and seven chairs. When I protested and tried to refuse, the driver explained that we could write a disclaimer on the sheet so that the company would have to take the set back if the other chair was not in within a week.

So I accepted the set. However, the driver did not set up the table. So when I tried to open the leaf, it would not open. I enlisted the strength of four other adults and we finally got the leaf up to table level, but one side won't fit into the place provided. It protrudes above the rest of the table. Also, there is a large clump of something on the leaf top, and a chip in the paint on the side.

When we called Savon back to tell them we needed the thing fixed, they said they would send someone out tomorrow (that is today) between the hours of 2 and 5 p.m. I waited all afternoon but no one showed up or called. Finally, I called and a very snippy woman said the man would call before he comes to just wait. He never showed up. I am now attempting to protest the charge with our credit card company and get Savon to take the defective product. I will never deal with them again under any circumstances.

We immediately called the salesman and were told that it was a error by Savon and the cushions would be remade at no cost but it would take 4-6 weeks. However after 6 weeks I called the store only to learn the salesman was no longer there and no one knew about the items. Since then, I have been trying to resolve the problem but have only been given the run around and told there was nothing they could do. They would only offer to reorder the correct cushions if I paid for them again in advance.

When I call Kane for a service call cause there is a problem they send out a Tech to make his repairs.He uses a crayon to fix my table tops and a shaver to fix my couch and love seat? And if I refuse the type of work the tech does then it will void my so called warranty. So I let him do his thing with his crayon and when the crayon comes back out I have to call for a service call again again and again. When I bought my furniture I bought a life time warranty. I don't feel I'm getting my life time warranty. I'm getting a life time of repairs that I'm not happy with.

When I contacted their customer service, the guy tried to sell me a $3,000 mattress. He then asked me what kind of a car I drive. When I told him, he said, "That's not a cheap car. If you can afford that car, you should be able to afford a good mattress." He then put me through to another lady who scheduled one of their people to come and check out the mattress. The man said he was going to advise his manager that we would be able to do a return and reselect. Four days later, Kane's called and told me there was nothing they could do and I would have to keep the mattress. We cannot sleep on this mattress without the box springs. With the box springs, the mattress is too high off of the ground. When I sit up in bed I hit my head on the ceiling fan.

All I wanted to do was to exchange this mattress for one where I can use the box springs and mattress so they are no more than 18 inches thick. This mattress cost me $1,377.99 and now I can't use it plus I have to look for another one. This doesn't sound fair to me. I would like to get my money back for the mattress so I can go elsewhere and get a more comfortable one. I will never shop at Kane's again. We are now out $1,377.99 plus I am forced to sleep on a mattress that is causing me back pain. I have had 2 operations on my back and this mattress is making the pain worse.

Feeling taken advantage of I asked if I could exchange for another type of chair. Their response was okay but I would still be charged the 20%. However, I read the back of my sales receipt and it states at sentence #9 "Refund policy; you may receive a total refund of any monies for furnishings, only if you cancel the sale within 48 hrs. of purchase" (which I did). They have had my money since Jan. 2010. After calling them several times, they promised me a credit (minus their precious 20%).

I finally received a credit dated 4/30/2010. Yesterday, I received my latest Visa billing and guess what? Kanes has still not credited my account! I called them today, asked to speak to the store manager was told he was with a customer and would call me. Guess what? He did not. The nerve of these people, just who do they think they are? Why do they spend thousands of dollars in ad to get you in their store and then treat you like trash. As far as I am concerned Kane's is nothing more than a bit thief!

In 2008, the leather began to discolor and flake. It literally took 9 months of constant phone calls between Kane's and the warranty company but eventually I got the phone call, "We will be delivering your new couch in 6 weeks. Because of the special order leather, it will take the same amount of time as it did when you purchased your set originally."

As promised my new couch arrived and it was perfect. This also solved the never ending reclining problem! Now just over a year old with the second couch, the leather is doing exactly the same thing; however, I was prepared for what was sure to be a long drawn out warranty fight.

Needless to say, the long fight I thought I was prepared for only lasted 2 days. Apparently when you purchase a lifetime warranty, it doesn't carry over to the replacement piece of furniture. Had I wanted a leather warranty on this replacement couch, I should have purchased another warranty policy prior to the second couch being delivered. Of course, this was not mentioned to me during any phone conversation. I will never step foot back into a Kane's.

When he took the report and photos back to Kane's, I received a call from them on April 15, 2010 saying there was nothing they could do but to contact the company who provided protection. Actually, the company called me back that day (MasterGuard - phone number 18009224273) and asked me if I had my warranty in front of me, which I did. There is only one exclusion, and that is they don't cover discolorations or wear on leather. Okay, I know it is my responsibility to carefully read the policy and I did look at it briefly but when a sales person encourages you to buy something that covers all perils, you can only presume that they know what they are talking about. I am furious. I was misled plus was given furniture that is wearing out after less than one year. I think it stinks. I will not ever shop at Kane's again. The least they should do is refund the insurance in my mind. I have a sofa that is 8 months old and looks worse than my other leather sofa that is 10 years old.

Well, it has happened again. The customer service manager (she needs to be sent to customer service school and certainly doesn't act like a manager) told me there is no lifetime warranty except on the fabric and any warranty is through the manufacturer, which Kanes does not honor evidently. She gave me the name of the manufacturer but didn't know their phone number or where they are located. How convenient! She said I had to call the company contracted to do their repairs and they could charge me whatever they wanted to. Kanes had no control over that. When I told her I would never buy anything else from Kanes, she said I was "threatening" her and then she hung up on me. She also needs to look up the definition of "threat, threaten, being threaten". I am going to contact the corporate office if I can find one. I am also going to try and get the manager of the store, not some person who answered the phone and then claimed to be a manager when I asked for one. I am also going to try and find the manufacturer and contact them.

I think it is an outrage and I am contacting the newspapers and would advise anyone thinking of purchasing furniture from them to think again. The quality is obviously lousy and they really do not care to assist you when it breaks. They should be out of business soon based on the quality and not honoring warranty alone. No matter what I said, they just kept repeating it was abused furniture usage. Now, we have had La-Z-Boys that are 5 years old that are still working and City Furniture for 6 years that are still working, yet something 9 months old that is broken and no response.

Later in the day, I spoke to the General manager of the store who continued with the same lack of concern and stated he did not know where my furniture was and that it could be in a warehouse somewhere and that they have done everything they could. That is wasn't like this manufacture to have this kind of problem. I advised that I would be there to get my $2000.00 back.

Later in the evening, my wife and I went to the store and cancelled the order, however they could not give me our money back until corporate processes it and it could take 5 to 7 business day. We had to ask he GM to see if he could put a rush on it. He agreed to do so. So, 13 1/2 weeks later we have a new house with no living room furniture, no money from them to look elsewhere and a furniture store that has not made any concessions for their lack of production. Thanks for listing and letting us tell the store. We are without our 2000 dollars that they have benefited from having for 13 weeks, without anything in our living room and very disheartened by the whole thing.

We waited another week for it and called another week to have the guy come back and fixed it. When the dining set was delivered, they have to bring it back because the screws are missing. We waited another 4 days. Now, the problem is, there are molds on the nightstand and the bed frame. The wood is not of great quality.

The manager of the Clearwater store made me call every hour just to check on the development. I want them to replace the whole bedroom set but I guess they won't. We bought everything in cash. Kane's has very poor customer service and poor materials.

However, there is a one year warranty on any merchandise purchased from this Savon Furniture store. The uncovered warranty stated on their brochure is not applicable to my complaint. The tear is obviously a very poor workmanship but this Ms. C is not listening to this complaint, however she promised she will send an inspector and we will be called first to make a date for the inspection. The cost of this sofa was $1,099.99 plus the tax it came to $2,000+. The customer service of this particular store Savon Furniture, which is also Kanes Furniture, is very poor and they do not care about customer satisfaction. Up to now, I have not heard from the inspector.

A female at UV3 asked me if I had cut it or torn it or damaged it knowingly and I answered her honestly by saying I wasn’t sure what had happened and that I didn’t think I had caused the damage. She instantly came up with the excuse, "if you didn’t knock it or cut it or see it get damaged then it’s not our problem. So you aren`t covered.”

So my advice (although, I was originally treated well and I am in general happy with the rest of the furniture), don’t buy from Kane’s and don’t be conned into a UV3 useless warranty. I took and sent photos and no one has even offered to come look from either company, I am disgusted and feel ripped off. I will go to Kane’s again but it will not be to buy furniture, but to tell future customers of my problems and to maybe try elsewhere. If only someone could have the guts to come look, then they would 100% back my request and then I would be happier. Beware Kane’s as I live in a community of 1,800 condos and I talk to people, all in their area. Their service is trash.

So I told them I want to return it and get my money back. They said I have to wait for a week and then another week to get the money back, or I have to take it myself to return it. So I rented another truck and paid the guys to put the room back in the truck. This was the only way to get in bed without jumping over a 5-feet box; even if I returned the room myself, I did not get my money back. It has been a week, but no one returned my calls. No one cares. Me and my wife are sleeping on the floor for about 2 weeks now since I do not have the money to go buy another room. I paid over $200 to rent trucks two times and pay guys money to help me loading the room on and off my truck. Me and my family are sleeping on the floor for two weeks, and my bank account is -$210 for all the money I spent in the hotels and trucks.

Well I never heard from him again, so I called (it is now into January 2010). The entertainment center was still not in, he said that probably people who really wanted it and paid for it and were waiting would get first choice. He then said that the delivery date to the warehouse was now Jan 22. Well, here, it is Jan 25 and still no phone call so I call again and this time I talk to a sales manager. He told me the same thing as the salesman.

I emailed Kane's and told them what was going on and just this morning, the store manager called and I got the same thing from her. Also, that it is not up to them, it is the manufacturer's fault not getting the furniture to them. I think that Kane's lies about what they have on the floor and they just want you to pay for something so that they can hold onto your money for months. I really want this entertainment center but if they keep [messing] around, I will have to find something else. Everyone I know will know about their sales tactics. And I thought Rooms to Go were bad, Kane's takes the prize.

Approx. end of September, I noticed that the leather was completely worn away where my legs rested on the reclining part of sofa! I mean the leather was gone, and since my legs only rest on it, I am at a loss to understand this. I called them and was informed that since I had already received a $300 credit, my purchase was now considered "as is." (1) It was no fault of mine that the colors were entirely different, and (2) I do not accept that this is now an "as is" item. Can you please help me to resolve this? Kane's Furniture have been totally non-cooperative in this regard, and I truly feel ripped off and taken advantage of as a Senior Citizen! I look forward to hearing from you. Thank you so much.

I have sent two emails to customer service, but all in vain. As I am alerted by this incident, I cancelled the dining set as they delivered bad stuff both the times. Recently, I have placed again a big order for bed, dresser and mirror, and two nightstands for around $2,800 but I had to return them after careful inspection when the delivery persons were there. Now, I have cancelled that order too. So please be careful if you want to buy from Kane's. With my experience, their customer service is very bad and their material is very, very bad.

I received a letter in the mail informing me that this was not covered under the warranty. I contacted the store in New Port Richey questioning why they would not cover the damage. I was told someone would call me. After several calls with no return responses, I became frustrated and dropped the ball. Each payment mailed in for the furniture had "junk furniture" in the memo section. One would think someone would have called to find out why I was dissatisfied. That never happened. This furniture was not even paid for and it was falling apart.

The final straw came today when two painters in my home tried to lift and move the couch, and the entire bed fell out of the sectional and hit the man's foot. I called the store and again got the same story. I asked to speak to the manager and was informed that "she" was on the phone, and would call back. I waited a good while, no call. I called back and asked for the name of the manager and was told it was Mr. **. I will never buy anything from Kane's. They are irresponsible and unreliable, and do not stand by their product. The customer service stinks and the quality of the furniture is inferior. I will tell everyone I know never buy furniture from Kane's. I have been to Rooms To Go and they are far better in the area of customer service.

Then Areana came out to cuss me out and said, “Hope you burn in this Sun.” So kind. Then Amanda came back out and said she would provide the power supply. About an hour later she came out with John **, who came up to me in my face and grabbed the clip board from her that I was to sign for. Well, I got the power supply! The lost dollars your management team cost you today in PR must be in the tens of thousands. Good Job Kane’s!

My old manager caught a mistake I made so I called the customer and told them of the mistake. They told me that it was okay and to just put it on their Kane's financing. I told customer service this. Three days later, the customer comes in upset that her debit card was charged versus her Kane's financing. I asked what happened and we found the receipt she signed and it was crossed out and had a new figure on there! She became irate, as I was, and demanded she get the discount she was quoted originally. My manager okayed it and tried to tell me that I had to pay the difference out of my pocket when the CSR is the one who manipulated the debit receipt! This is the same person who told me that if I wanted to leave early on Sundays that I needed to bring in my church bulletin for him and then he would let me go! There is no base salary or hourly! This company is a total mess and I do not blame anyone for not wanting to shop there!

Well, I did find the same set in a queen set in the Kanes store in St. Petersburg, FL. I spoke with the manager, John **. The problem comes that the St. Petersburg Kanes set does not include the chest and John told me he would sell the queen set for $2,499 firm. So I called the Sarasota Savon/Kanes store and told them I found the queen set for $2,499 and that I would still get the chest from his store since the set in St. Petersburg didn't have the chest. The manager Kevin told me he couldn't sell me the chest for $300 since I wasn't buying the king bedroom set from him. He told me that he could sell me the chest for $499 and that he would've to write up all the paperwork in his store. So now I am paying $3,000 for the same set as a king set and I am getting a queen, that's a $200 more.

The next day, I drive 48 miles north to the St. Petersburg store as the queen set they are selling is an 'as is' floor model and I want to make sure it is in good condition before making the exchange of sets. Well, it was not in mint condition and had mismatch bed slats with the set and the sales person, Tim, told me I could get the set for $2,299. In the meantime, I had a message from Kevin in the Sarasota store asking me to call him with what I decided about the king set as he had another couple interested in buying the king set plus the chest. I told Kevin I went to the St. Petersburg store and looked at the queen set but that the manager wasn't in to approve the price of $2,299 and I would have to let him know then and I wanted to make sure I could get the queen set before I cancelled the king.

I told him they offered me the price of $2,299 on the mixmatch set and that I would still want the chest from his store. Now he says if the St. Petersburg store is selling me the set for $2,299 that he would not be able to sell me the chest for $499. He said now the price would be $799 for the chest if they were not selling me the set for $2,499. And Kevin started getting rude and bossy and became defensive toward me telling me I was holding two bedroom sets on hold. I told him they are not holding the set in St. Petersburg as of yet and he said he would give me until 12 noon the next day after he talked with the manager in the St. Petersburg store and hung up abruptly.

By now, I am pissed off and can't believe how they are not there for the customer and I feel they only want to make the sale from their store to benefit themselves and not give the customer the best price even if the customer is not able to get all the pieces from one store. Why should I have to pay $799 for the chest instead of $300 or even $499 because I am only paying $2,299 for the other set? Are the managers of Kanes really there for the customers?

I then received my call back, this time within two days, saying that it was not a defect and they could do nothing. It was also beyond the comfort warranty of 60 days, which I do not recall there being any mention of at the time I made the purchase. I have had other bad experience with Kane's warranties and made the mistake of thinking that it was a one-time thing. I will never make that mistake again. I will never purchase from Kane's Furniture again. I feel that they took advantage of me and my condition. I was 8 months pregnant at the time I made purchase and only purchased such an expensive bed because I felt that it would last for many years as my previous mattresses had.

In October of 2007, I purchased a dining table, 4 chairs, a sofa, and love seat from Kane’s furniture in Tampa, Florida totaling $2,172. These items are not the best made items, but are handsome, affordable, and I actually get compliments on them from visitors. My experience was alright with the sales staff, and the things I bought were a fair price compared to others I had looked at. Overall I was not ecstatic, but content with my Kane’s experience until today. I have experienced a serious and potentially fatal defect in the glass top of the table I purchased.

I woke up this morning to find that one of the end leaves of this product has spontaneously exploded all over my dining and living area. While this sounds quite unbelievable and I am still trying to wrap my mind around the event, I did some research and actually found documentation from this happening with tempered glass from one manufacture in California. No one was in the room thankfully, but the glass could be found up to 12 feet away from the table. I have taken pictures and documented this incident and would be glad to share those with you.

I was in shock that a piece of glass could be scattered about in such a radius without impact from anything. It looked like a bomb went off. I couldn't have personally done this much damage to the glass with a baseball bat. This is not a small, flimsy, or cheap piece of glass. It is a half inch thick piece of tempered glass. I am grateful it was one of the smaller pieces and not the larger one, as this has now left a mess in my dining and living room. With concern that another piece of this table could do this at any time, I decided to report this incident to Kane’s to hopefully get it exchanged by defect or at a minimum get the product looked at in my home.

I called the store and explained what happened and was told that a manager would call back. I then waited two hours and called again. I was told someone had tried to reach me, but there were no voice mails left on my cell. The manager was now in a meeting I was told and would have to call you back. I waited 3 more hours, but no call came. I called two more times and it just rang and no one picked up these times. How does a major furniture store like Kane’s get away with not answering their phone? It’s called caller ID. The next time I called several minutes later, the receptionist who I had spoken to twice no longer answers the phone. The office manager does now. His name is **.

After explaining my situation, I was treated like I am some crazy person not to be taken seriously. I was told he could not warranty it due to the fact I had moved. He also was unwilling to have someone come to my home to inspect the table. I actually drove to the store located on Dale Mabry Highway in Tampa, Florida, where I purchased the items and presented the pictures I had taken to **. They seemed uninterested in any concern I posed.

Mr. ** was very unhelpful in figuring out what and why this may have happened. While I am disappointed, the Kane’s representative did not offer to exchange the table and only repair it, I am more shocked about his lack of concern for the safety of this product. He explained if there was a possible crack in the glass it may have caused this piece to break. They have sold the table for four years he explained, and no issues he was aware of. Apparently, Mr. ** knew everyone that had bought this table, and I am not sure how long he had been employed there, but since he hadn't heard anything, it must be something I have done. He didn't really know of everyone who had this table, but he sure acted like it. Tell me this, why wouldn't you want to check to make sure?

There was not a crack in this piece, and if there was a simple unseen crack, it would not have caused the glass to implode in this way. Everyone I spoke with and that has seen it agrees this was something more than a crack, and possibly a severe defect in this glass product. A crack would have simply broken it as it crumbled, harmlessly falling straight down the way tempered glass is supposed to, and is the entire reason it was created. This piece did not just crumble. There is even damage in my wall 3 feet from the table where glass has stuck into the sheetrock. This could only be caused by projectile glass that hit with a great force. A cracked piece would not have me picking glass out of a wall, behind a fish tank in the corner, or from 12 feet away.

Mr. ** further explained that this kind of thing happens with glass sometimes, but he had never heard of an incident with this particular piece. He even compared it to a windshield of a car after a chip. I told him I was aware that a chip could cause a windshield to crack as I have experienced that many times here in Florida, but explained that this is a table not a windshield. Furthermore, it is located in a climate controlled setting and would not be affected by the heating and cooling of the glass like a windshield.

Hearing “this kind of thing happens sometimes” prompted me to address this issue on a deeper level. What if you bought a car or TV and they told you there was a chance if you got a chip it would blow up? At this point, I don’t feel a simple repair will divert my concerns that every time I look at this table, I have to worry about it sending glass flying my way. A company should not be selling products that explode due to minor cracks or not. They should surely not be selling products made of glass or any other material that explode under any circumstances. As I said before there was no visible damage, and this table hasn't moved in 3 months for any reason, and has hardly been used recently.

If someone had been in the room and had been seriously injured, I am sure a jury or judge would not see this as just a freak accident and “this just happens sometimes”. Why would any manufacturer or sales center carry any product that could explode at any time with shards of glass flying in the air? Basically Kane’s is saying there is nothing they can do, and are basically implying I am lying about it. I may be a lot of things, but I am not a liar, nor would I spend my valuable time reporting this issue for kicks and giggles. I would like someone to contact me concerning this matter. I will be contacting several agencies that handle cases like this in the meantime. Please help me resolve this issue and get this product off the showroom floor before someone gets hurt and there is insurance liability involved and lawsuits forming. Thank you for your help.

I have lost a $600 investment in this furniture. I can't trust it is safe and it won't happen again. I will insure $100 or more in cleaning fees for my carpet to insure there are not glass pieces in it. I can no longer sit in my living room and enjoy my TV and sofa with the security this won’t happen again. I am a little freaked out by the whole entire thing. I have lost $300 in work today dealing with this issue, and it has put me in a difficult situation with my employer, but I thought some time had to be spent on this. Until this is resolved, I will be on edge and it will probably affect me more and cost me more.

On to the next issue, their phone customer service is a joke! Also their financing is unbelievable. I have been on hold for 47 minutes with them trying to get my account number so I can pay the garbage off. This is my 5th attempt to contact them. I would highly advise going with Ashley Furniture or another company due to their poor craftsmanship and shoddy customer service.

At what point does common sense and managerial discretion come in? They both agreed that my grandmother looked well over 55, but they had to have documented proof. We did not have time to go home and get her birth certificate before they closed. Most 83-year-olds don't carry a birth certificate with them. If this is the type of management personnel Kane has running their stores, you are not only going to lose this customer, but many, many more. I am very disappointed with Kane's and cannot think of any reason I would ever shop there again.

They are paid in full. I don't owe them anything and if I would have looked at the complaints against them, I would have never entered their store. I am not willing to pay a restocking fee because they can't honor what they say. But I can say I am going to an interview with the newsman who called me back about Kane's. I just have to wait until he has looked at the complaint site that Kane's have. They are very bad for business and I did tell that to the corporate person that I spoke with. They might have gotten away with it in the past, but this time they have picked the wrong person to mess with. They will be all over the news here shortly. I promise you.

I hope that Ashley's and Sleepyheads send them out of business. Here in Melbourne, people have been outside of their store picking their store on several occasions. I don't even want to talk to these people anymore. Neither will I ever go back to their store nor anyone that I know is going there. I am going to tell them and show them my receipt, and tell them that Kane's Furniture don't deliver what they say. You might get your furniture and it is all messed up. So in that sense, it makes them bad for business. With the way the economy is, the last thing they should want is negative comments about them. So to Kane's Furniture, you suck. If I have to, I have already spoken with an attorney as of 3-26-2009 about this matter.

I had been in several times over the past two days and was waiting for my husband to look at the furniture before the purchase so we would both agree on the set. The salesman had been very pleasant on the first visit and gave my husband his card. So when I returned a day later to buy the furniture, I requested the same salesman who dealt with us earlier. That was my first mistake as he was very rude and it appeared to myself and my mother that he would rather not help us.

The other problem was we had come in when you were having a sale and thought we would get the discount, which was no sales tax. However, we missed it by one day and asked him to ask the manager if we could still have it since we had been in the day before and told him we were coming in to purchase it the following day. His reply was it is too late and the manager is not going to help. Well, we bought it any way since we had been looking for so long we thought we would just grin and bare it. Then two days later you came out with a 10% off sale, which he never mentioned to us at all. We would have waited the two days and returned to purchase the articles.

In today's economy, we have to work together to make ends meet. I believe he could have assisted us as we were loyal customers just trying to get the best price. I have to say I am sour and may never enter your stores again. I deal with people every day as a nurse and hope that this person learns from this bad experience. Thanks for listening.

When I finally had enough and asked for the corporate number, the manager smirked at me and said they will only kick it back. I said, "I don't care. Give me the number." I told her not to play with me or I will go with the police to the store and make a complaint. She said, "Oh yeah, what are they going to do about it?" At that point, I felt my blood pressure rising and since I have high blood pressure, I tried to calm myself down. I called the corporate, which was out to lunch, of course. So I am waiting. I can't believe the unprofessional people that work there.

I gave him all the information regarding the condition of the couch & chair (it really looked like something from Goodwill). He advised that he could get a customer service person out to look at it on 12/04/08 (my second mistake). I had to cancel that appointment as my daughter had an appointment in Tampa at Moffit Cancer Center. I had the awful furniture through the Thanksgiving holiday and it seemed like I would not get any results before Christmas. So I took pictures of the horrible couch & chair and sent it to Kane's. Again I was given the run around.

I finally talked to a very competent young lady by the name of Jennifer (the others were obviously not customer friendly) on 12/19/08 (Friday). She advised she would talk to Joe ** and get back with me. She stated Joe wanted to know if the technician (Dale ** who was very nice) had taken the back off. I advised that he had and he could not do anything about it because that was the way it was put together. She advised she would check with Joe and get back with me.

As of today 12/29/08 she had not called me back. I placed another call to Kane's asking to speak to Jennifer, she was on leave so I speak with a very nice lady (Brenda) who advised she would have Joe ** return my call. She stated he was with a customer. I advised her I would be away from the phone until about 1:00 and that would give him time to assist his customer.

At approximately 12:30 I received a call from Kane's and was told I would be talking to Amanda who obviously did not have all the information about the furniture. She had not screened the photos that I sent she just went into this customer service spill that she gives everybody very rude and not interested in what we were going through, treated my husband and I with disdain, it was if she was giving a training session on how to intimidate the senior citizens (of which we are). She said we could exchange it for the exact pieces but we did not want to go through all the aggravation with just buying furniture for the first time in 25 + years.

When we told we did not want the same furniture she said we could back to Kane's and pick out a different style. This may or may not be what we want to do after reading all the adverse comments about Kane's. I wanted to know if we would be able to get our money back $1646.13 She really became short with us at that time and said that we would have to pay a 20% restocking fee. And we were absolutely through with her and her rudeness. I asked to talk to Joe ** who I had dealt with the first time at the store.

She said it would not do any good that she handled this type of customer service. I insisted that he was fully aware of my problem and should speak to me. She refused (and I am sure everything she said and done was on his orders). My husband as for the store attorney's name so our attorney could get with him and settle the problem. She said it would not go any good that if the furniture was returned it would be 20% restocking fee. We flat refused to pay that fee because the furniture was a manufactured defect and that is not our fault and we should not have to bear the burden of the cost.

We are Senior Citizens and live on a fixed income. I feel that we have been scammed by the quality of the furniture and I was very insulted that Joe ** did not have the courtesy to speak with me and had his Customer Service Girl Amanda give us a hard time about it. She also told my husband that it would not do any good to have our attorney contact them that nothing would change that it was spelled out on the back of our paper work.

#9 Refund policy: You may receive a total refund of any monies for furnishings, only if you cancel the sale within 48 hrs of purchase, we will credit your charge account. All other refunds will be made by check and mailed from Corporate Headquarters. Please allow a minimum of 10 banking days for refund processing. Orders cannot be cancelled after merchandise had been delivered in good condition. If you do not cancel the sale within 48 hrs of purchase only 80% of the purchase price will be refunded.

I have proved the writing of this complaint that the process was started on 11/21/08. And with additional proof (pictured) that the furniture was defective at time of delivery. The reason it has gone on this lone is incompetency by Joe ** who has yet to speak to me.

I returned on Tues.,11/11/08, about 4 pm to purchase the mattress. I checked it and lay on it once more to make sure I was happy with it. I then noticed that the ends and sides did not seem to have foam encasement as I had been told by the salesperson and as was clearly written on the printed banner at the end of the mattress with specs/info for that mattress. I questioned the salesperson and she assured me it had this feature. I then asked her to reconfirm the coil count, which she again said was 782, per the specs on the bed banner. I then asked what was the gauge of the coil and she said she didn't know and went off to check.

Then a manager came angrily flying into the room where they have mattresses on display and tore off the banner at the end of the mattress I was to buy. I said "oh, so those aren't the specs for this mattress" and she muttered something and ran off, very rudely. Then my salesperson returned and by now, I was sure I was being duped into being sold an inferior mattress and being misled (or lied to?) about its correct specs. She said she was going to call Corporate and get the gauge info and she wanted me to listen to the conversation.

When she told me the info, the mattress specs now changed to be 420 coil count (not 832) and it was NOT foam encased on the sides. So, I was being sold a mattress that was NOT AT ALL the mattress that was represented to me. I told her to forget the deal and she became very angry, seemingly at me?? I said I want to see a manager and she stomped off in a huff, leaving me there alone. No "I'm sorry for the misinformation", or "please come with me to the manager", etc.... NOTHING!!!

I saw her talking to a man who I presumed to be the manager and she was explaining the situation to him. She said to me, "he will take care of you" and again, she marched off, without saying a word to me. How rude can a salesperson get? I was being treated like this whole situation was my fault and treated with no respect and customer service...HA!!!

The manager was the Asst Manager, (told Manager not in???) and he just shook his head and said "well, people make mistakes and there is nothing I can do". I got upset and he raised his voice to me to quit arguing with him and said he "might be able to do something". I said I wasn't arguing but was upset at the entire situation and had a perfect right to be upset and was just stating my dissatisfaction. He was just as rude, or more so than the salesperson...so guess everyone in sales at Kanes is trained to treat customers like this when THEY make an error - or you catch them being deceptive?

I followed him to the mattress section and he said he really couldn't do anything because all the other mattresses were $100 more than the one I was to buy. I said I would think Kanes management would offer to rectify the situation to appease the customer since they created the problem. He said he may be able to waive the $40 delivery fee. What? He thinks I still want to buy THAT mattress (inferior quality) at THAT price (overpriced for actual specs) and would be happy with free delivery?? I said no and he asked me what he should do with the paperwork that had been written up for the purchase (not paid for yet) and I said to tear it up and that I would NEVER go into a Kanes store again! No apology or anything from the manager either and I'm sure their attitude is "next customer......so we lost one".

I also feel their advertising is misleading and even deceptive. No matter how many salespeople you ask about the details of a sale, you get that many different answers, which proves there is deception going on in their sales practices. I checked the BBB and they have 146 complaints with only 38 being closed, which shows they absolutely don't care about their customers. Kanes Corporate needs to be reminded that they used to be a reputable and well-thought of company in the area and my family purchased ALL of their furniture from them from 1970's to 1990's.

I know times have changed and the economy is rough, but people have not changed and still expect to be treated with respect, fairly, and to be sold the item that they are told (led to believe?) they are getting and not some bait and switch. If they make mistakes, then the customer should not be made to suffer as a result. The customers pay their salaries and keep them in business. Kanes has had a lot of trouble and complaints through the years (1000's I see on the internet), so I wonder if they will be surprised when they find themselves out of business like so many other companies??

This couch looks like it's been around a house full of people. I am the only one that uses it! I called them and they sent one of their techs out to check the problem and he said the cushions had bad springs and padding and they will order 2 new ones, that it will take 3-6 weeks. After 5 weeks, I called and the order could not be located from the factory. So I asked to have a manager call me back and that never happened. Finally after getting a hold of one, they decided that the determination is to go ahead and send another tech out to fill the cushions and put new Velcro on (not even getting new cushions now)!

This was not the answer seeing that in another few months I would be going through this again. I mean if the cushions wore out that fast, what's to stop it from happening again, and for some reason none of those idiots see that. They finally said I can get another couch, but it has to be of equal value or more. If I don't spend the entire amount I get a store credit. WHY DO I WANT TO SHOP THERE EVER AGAIN? That's another thing they don't get. I am going to use every source I can to get satisfaction. I have called the corporate office and no response yet. All I want is my money back and go somewhere else. I have yet to resolve this issue.

Total of everything was $2200. So we finally get our first delivery 10/17/08. Well the sofa and love seat was damaged, so we refused the love seat b/c we did not noticed the sofa until later on that evening. At this time we called the store and took pictures on the damage. We got a very rude nonchalant person on the phone who seem to care less who said all she could do was send a technician out to look at and I told her no HELL she wasn't. Until I told her that I was going to load the crap up in my truck and drop it off in front of there store.

I then hung up and headed to the store to speak with the Manager name Dewy. I informed him of the same thing that I was not waiting on a Tech and they could come pick it all up. So after we showed him the picture, he then said because he seen it he would have them come pick it up and bring another, so we would not get another sofa and love seat. So the 2nd delivery was 10/19/08 and guess what, the new sofa was damaged as well. VERY VERY BAD craftsmanship. The seine down the middle was separating and now the bottom was all torn as well as the back.

This is a freaky nightmare. So I call the Store manager today and asked what would be the address of the corp. office and name of CEO or president. He told me that it would do no good, because the complaints are redirected back to the store of purchase and that the president does not speak with customers. So he said that they most he could give me was a $50-100 credit for delivery and my time. But before he could do that, he said lets wait and see what the 3rd set is going to look like. I do not recommend KANES to anyone ever. This will in fact be our last purchase.

The right side the string he used to measure the bed laid across the bed, but as he got to the left side it is very clear that there is a hole in the bed. They told me that I have a 10 year warranty on this bed. I have a bad back. I can not sleep on the left side of the bed. They told me to keep sleeping on it to put as much weight on it. So when they come out to measure it again that maybe it will be one line over the 1 and 1 half mark. This makes it hard for me to do this because I can't even sleep on the left side of the bed.

I inquired as to the charges. I was told they were sales tax, no, delivery charges, no, extended warranty, no, we will have to look into it. I called the store manager with no response. We visited the store and asked to meet with management...no one was there. We were told that it would all be straighened out in a couple of days. I received a phone call on Sept 23rd to advise me that they could credit $107 on my Visa and would adjust the Kane's Credit card. I told them no...don't touch the Kane's card and issue a refund of the $161...no further discussion. Told them just to do it. Still have not seen the adjustments.

This could be a fraudulent transaction with the sales person handling in this manner to gain a commission on the sale. The problems remain unresolved.

chair was broken

and my husban only sleep in, for almost 2 months and him buy one little matt and sleep on the floor because he say he feel sick one sleep in my bed, so I continue sleep on the bed but 6 months ago im feel bad too, i have backache all the day, I think that I have stress then i take aspirina all the time and I put some mucle rur in my back, but never my backache stop, and then i can see that the problem is the matt because one i aweak i feel like somebody hitme. please im sorry for my english, i hope that us understandme.

Meanwhile we have already purchaed these pieces and are paying for them and our living room is incomplete.We call July 3, 2008 to find out about of delivery. They said it will be on July 9th and they will call us in the morning to tell us when. They called and said between 11 and 3pm. Just like everyone else, we have to work and could only wait and stay until 12:30 pm. We spoke with the driver and told him to call us at 12pm to say if he was going to make it or not, he agreed. We did not hear from him until 4pm.

We still do not have our pieces and evrytime we talk to someone at the office either we are not in their system, the order is messed up, or they can not help us. We called today to ask about our delivery( you would think we would be first to get delivery since we have been waiting since May for our furniture that we were promised). They cannot deliver it today and can not guarntee that we would get it delivered before noon. They told us to simply take off work when they call. My fiancee is a chef at a restaurant and I work and hour away, so this is impossible. Now they say well we can deliver on Saturday but not for a nother 2 weeks. This is beyond rediculous. All we want is our furniture.

my point is he was extremely rude and if i myself ever talked to a customer that way i would have been fired on the spot. i am almost eight months pregnant and could not believe he would talk to my fiance that way. i spoke to the store manager on duty named John kemp but he did not seem too interested, which is the worst part! i will never nor do i advise shopping at the store.

I called him Sunday when I got home and indicated that I would be in on Wednesday for sure to purchase the set and asked if he could measure one more item for me. Wednesday I called at noon when Michael started work to again say that I would be there that afternoon to purchase the set. He asked what time and said again that there was only one headboard left at the warehouse for this set. I asked if he could put a hold on it knowing that I was arriving this afternoon to complete the sale. He said he couldn't without money. And I said Well I hope then that it will be there. I told him I would be leaving about 4 pm and be there as soon as possible.

When I was 10 miles from the store he called to say that he had bad news in that the one headboard that was in the warehouse was damaged. I said, but you still have the one on the floor, yes he said. I said; ok, I will be there shortly I am 10 miles away and driving.

When I got to the store Michael said the manager Jim,won't sell the headboard without the mirrored bridge piece with the piers from the floor. But he will give me a good deal on all the pieces. My original quote included delivery. Now the story was changing to he will only sell the floor samples because of this bridge piece and oh by the way we don't deliver floor samples.

I said I am willing to take the headboard as a floor sample but all of the other pieces you told me were in the warehouse. Then I was told that even the headboard in the warehouse still in good shape would not be sold to me because the manager needed to sell the floor samples. He said if you don't have it in writing then you don't have a quote. I said I have the total written on his card by him for the pieces we agreed to. The manager said that is not a sales contract and this conversation is going nowhere, goodbye.

5 minutes later we saw a sales person approaching us but he was stopped by 3 other people. When he finally acknowledged us he said he would be another 15-20 minutes before he could help us. Forget that! If I have to wait 45 minutes to be helped in the store, I don't even want to wait on them if there are any problems later.

I went into the store to complain and the response I got was it was okay in the store I told them a few minutes in the store versus a few hours/weeks at home is a big difference! What feels okay in the store is not the same as sleeping on it at home. All I am asking is to have it exchanged, they don't have a problem with exchanging it AFTER 60 DAYS until then I am stuck with a mattress I can't sleep on.

I can't sleep, wake up with back & neck pain. Do not do well at work because of lack of sleep.

I went into the store to complain and the response I got was it was okay in the store I told them a few minutes in the store versus a few hours/weeks at home is a big difference! What feels okay in the store is not the same as speeping on it at home. All I am asking is to have it exchanged, they don't have a problem with exchanging it AFTER 60 DAYS until then I am stuck with a mattress I can't sleep on.

I can't sleep, wake up with back & neck pain. Do not do well at work because of lack of sleep.

The woman on the phone that I spoke to re the problem, said if the items ever got stained they would clean them, I paid for them not to get stained so why would I need this, then she tells me the water seeped in because of the type of fabric. This was not told to me when I was purchasing the item. The store manager would not even do me the common courtesy of speaking with me. They have my money so I suppose they have no use for me any more and there's still many more gullible consumers that they can dupe out of their money out there. I would not recommend this store to anyone and I would want to warn my fellow consumers not to purchase anything from this store. My entire purchase totalled $2,269.92

I feel that I have been robbed blind by Kane's furniture store. I have been duped out of $140 plus tax.

I'd also purchased a mattress set and explained prior to the purchase that my mom had spinal deteriorations and it would be very important that we find the right one. The sales person was adamant that it would not be a problem, well IT WAS. After having the mattress for one night we knew she would not be able to keep it, so we tried again. They staff was so rude, they refused to help and Joe even told us to leave he didnt want to even talk with us. He told my mom to lay on one of the store mattress for 6-8 hours so she would know which mattress was right because he could not keep delivering mattress to her. My mother by the way is 100% legally disabled. She was almost in tears when we left.

We called the corporate office and it was like talking to Joe all over again. It does not surprise me that others have had such a poor experience, but what Kanes need to know is that poor customer service will certainly lead to the demise of their business and when those jobs are outsourced they will have all the time in the world to consider what they could have, and should have done to please the customers who drove from all over to try and patronage their business.

We lost money, on the mattress, as well as the other items because of the delivery charges.

ISSUE is that I have been put out due to the lack of checking product before delivering and that anything that they did was to be on their time not mind-- even though I am the customer -- CUSTOMER SERVICE LEAVE SOMETHING TO BE DESIRED...do not plan on making any future purchases from this store.

ISSUE is that I have been put out due to the lack of checking product before delivering and that anything that they did was to be on their time not mind. even though I am the customer. CUSTOMER SERVICE LEAVE SOMETHING TO BE DESIRED...do not plan on making any future purchases from this store.

There was not good customer service, so the store lost the entire $4000.00 sale. I did go to another store and actually bought everything I needed and saved $700.00, so I guess everything happens for a reason. I have read the comments regarding the attitudes of Kane's employees and figured it was being blown out of the water. But I can now say that they were true, and I will never reccommend them to anyone.

My entire day was wasted running around because of this situation, and it caused a lot of grief. With the economy the way it is, they really need better customer-friendly sales people.

Our wood floor was chipped andall frames on the chairs were gouged.I do have pictures. It took days and many buckets to clean up.

This was an unauthorized use of my credit card, and I called the store to tell them and haven't received a refund as of yet. They didn't even offer any kind of compensation for the trouble they put me through. I talked to everyone including the manager who was involved. I recommend not dealing with Kane's Furniture My charge card was over drawn and was charged overdaft fee. It affected my mortgage payment and credit--and also caused embarrassment.

2. Delivery date was confirmed by telephone on 5/14/07 and again on 5/18/07. Delivery date was also confirmed by two separate emails.

3. At 11:30 am on delivery date still had not received the promised phone call from the driver. I contacted the Orlando store and spoke with Letitia? who told me their truck had broken down and the delivery might be as late at 4:30 8:30 pm.? I advised her that I would have appreciated a phone call, alerting me of this fact. She said they had been calling customers.

4. Letitia advised me that they wanted to reschedule the delivery to another time. I refused, requesting that they honor their promise.

5. At 3:30, I again contacted the Orlando store for an update. Letitia put me on hold and supposedly contacted their delivery department. When she came back on the line, she said my delivery would be between 4:30 7:30 pm. I said that would be just fine.

6. At 6:30, I received a phone call from the driver who advised me that his partner? was ill and that he had gotten permission to return all undelivered merchandise to their warehouse. I asked him where that left me and he advised me that someone would call within the next 5-10 minutes to reschedule.

7. I contacted the Orlando store again and requested to speak to the manager. Unfortunately, I did not get her name. I advised her that I was angry with the situation and that I wanted to cancel the order. She said she would process the paperwork and I could expect my refund within 3-5 days.

8. After hanging up, my husband reminded me that they got no real information from me, other than my name. Based upon the experiences of so many other customers on the pages attached, I have a sinking feeling that we will not see our refund without a court battle.

March 20, 2007 - I purchased for their first apartment, one entertainment center (no problem) and one dinette set, glass table top, heavy wood base, Four chairs white micro-suede fabric seat and back. I paid for the fabric protection of $15 per chair.

April 11, 2007 - I was at the apartment waiting for a delivery of living room furniture from another company, when I noticed the wooden base of the dinette had been damaged sometime in shipping. The edge of the very bottom of the base was crushed in and still even had a piece of styrofoam packing imbedded into the wood. I called the Ocala store and spoke with Barbara in Cust. Serv. and she checked with the manager and he said that they would replace the base, but right now it was on back-order.

About a week later in moving the dining room chairs out to damp mop the floor, I noticed a smudge on the face of the chair backing, next to the piping trim. It looked like glue, but since we had the warranty on the fabric, I called for them to come and clean it. When the man arrived the following week, he determined that it WAS glue and the chair would have to be replaced.

May 5, 2007 - the replacement chair arrived with black smudges and hand prints in several places over the chair. The delivery man took some spray and a white cloth and tried to clean it off, but it wouldn't budge. I told him that this chair wasn't acceptable and refused to take it. Our next attempt at a replacement chair is May 11th. We'll see. (The replacement base for the dining room table is still on backorder.

The first delivery had half the items, some were damaged and refused, the second and subsequent deliveries has similar experiences. The final piece to be delivered was a footboard for a sleigh bed. They had previously delivered four damaged footboards that had to be returned. On the FIFTH atempt, a complete leg of the footboard simply fell off as the man was carrying it upstairs. If he hadnt laughed I think I would have blown a gasket. After numerous calls to the store and two faace to face meetings with management, I finally got ahold of corporate and they sent their so called "SWAT" team to deliver the footboard which they accomplished(much to my surprise)

So after the sixth visit and over a months worth of my time, I have all the furniture and my blood pressure is declining. They gave me a $500 credit for my "inconvenience" They should have given me a free bedroom. With the exception of one manager at the store, nobody seemed to give a damn. It was a horrible experience.

I have notified all 3 credit agencies and issued fraud alerts. I have requested a credit report so I can find out about additional purchases and/or credit applications made in my name. I have contacted my local police and filed a police report. It is not clear yet what the financial consequences of this may be. I am still trying to determine whether Mr. Harris is a legitimate businessman or part of the fraud. Same for Kane's.

We have ordered something from another store and we are desparately awaiting our refund. We have been consistently getting the runaround and when we ask to speak to a supervisor or someone with more authority, we get nowhere. We called the Corporate Offices in Tampa and left messages on their voice mail. We asked for the name of the President/CEO and were told that it was not possible to give out that information to us. They are so slow and unorganized and uniformed and rude.

The consequences are that the furniture we ordered from another company was on sale at the time of purchase, has come in to the store and we are about to lose that merchandise beause we have not yet paid in full for it. Also, we recently moved into a new house and we are lacking for furniture - all because Kane's hasn't refunded our money in over three weeks.

However, since the purchase my experience with Savon has been akin to a very bad nightmare. This is what has taken place in the last two months:

1) When I bought the furniture in Sarasota I gave Savon my cell phone number (Ithaca, NY, which is my home). The furniture was to be delivered to my fathers former home in The Meadows Community. Because he used to live there, his phone number appeared in the computer system. I provided all of my contact information but told them they could call my father since he still lives nearby in Sarasota and I live in Ithaca.

2) Savon called my father to set up a deliver date of the bedroom set, entertainment unit and corner table. The delivery was set for a specific date in May and he was given a four hour window. They arrived several hours after the four hour window.
o The bedroom set was missing the footboard so the bed could not be put together.
o The mattress was the wrong model (not the super firm that was ordered)
o The box spring was not the same model ordered
o The entertainment unit came with the central unit and two left units instead of a left and right.
o The left unit was missing a wooden shelf and a glass shelf
3) Another date was scheduled to deliver the correct right unit and the footboard.
o The footboard was delivered; however, we discovered that a label covered a huge hole in the footboard.

o When I returned from Ithaca to Sarasota for another visit I also noticed there were several scars on the entertainment unit, probably occurring during delivery.

The reason I returned to Sarasota so soon was the doctors thought my Dad had a stroke and he was in the hospital. While dealing with the stress of my fathers situation, I called Savon about scheduling the delivery of the correct mattresses. I gave them my cell phone number to schedule the delivery date.

1) However, they called my fathers home phone and, of course, since he was hospitalized no one was home and the delivery truck came and left a calling card.

I drove to the store and talked with Eileen at the front desk and Justin, the store manager. I explained that it had been determined my Dad had a fractured neck, not a stroke and that they needed to call my cell phone, not my fathers phone. We scheduled a date for the mattress exchange.

1) A call was made to my fathers phone despite the fact that I had provided
my cell phone number to Eileen and to Justin.

2) I called Justin to complain about this repeated error and asked if he could get the truck to return that day to my house. Justin said when no one is home, the truck cannot deliver and it was not possible. I explained again why no one was home and asked him if I needed to pursue a legal path to get any action and he said if Im going to threaten him, hell hang up. He would not take my abuse.

Philip, the salesman calls me to ask what happened with the mattresses. He was calling because he was not able to receive his commission until I was satisfied with my delivery of the purchases. I was very surprised about this since he had no responsibility for the delivery process yet he was in essence held responsible. I explained the sorry situation to him and he called me back that day and scheduled the delivery for the mattresses the next day. This time there was a successful delivery and the correct mattresses arrived without a problem. I also told Phillip about the missing shelves and the hole in the footboard.

My father was still in the hospital post-surgery and I went to his house to handle some matters for him. While there, I get a call from Eileen once again she called his phone instead of my cell phone despite the fact that she knew I was with my Dad every day, all day, in the hospital. She told me she wanted to schedule a service call to look at the footboard. When I explained the situation with my father as well as that the footboard hole was huge (and the men who delivered the mattress wrote it up as proof that the store needed to replace them) she talked with her managers and was able to schedule a delivery date.

Once again she asked for my name and cell phone number (by now I had given both to her at least 5 times previously). She told me the headboard would be delivered on the following Tuesday. I once again told her it was a footboard, not a headboard and that I would be back up north the following Tuesday. So, she was able to get it delivered on Thursday (this was a Tuesday).

1) On Wednesday I get a call that the service man would be there. I thought that meant the delivery, and despite the fact that my father had passed away and was to be buried on that same day I arranged for a neighbor to be available for the service person.

2) The service person arrived and asked what was needed!?! He had no idea why he was sent to the house.

By this time I didnt care if I ever heard from Savon again. The only thing that mattered was my father and handling his affairs. On Thursday, the day of the scheduled footboard delivery there was no delivery.

I asked my sister to call because I didnt want any further communication with them---they said they didnt know anything about the delivery but Eileen would be in later that day. When my sister talked to Eileen it turned out that although Eileen scheduled the date it was impossible to keep because the delivery personnel needed a 3 day window after her call, not a 2 day window.

My sister then schedules a delivery date for June 27 when both of us have returned to our homes up north. I give the store my neighbors phone number and tell them if they call my fathers number they will reach no one as he passed away.

I called my neighbor in Sarasota today and she told me that the delivery was scheduled for between 2:00 and 6:00 on the 27th. She received a call at 9:15 p.m. from a man saying he wanted to deliver the footboard. As she was home alone and didnt trust that a delivery was taking place so late at night she told them not to deliver and she would reschedule.

I imagine that some day we will have a footboard without a hole and that shelves will eventually arrive for the entertainment unit.

One guarantee I can make is that I will never purchase anything from Savon or Kane furniture again and will tell everyone I know who is shopping for furniture to go elsewhere.

He insisted I come to his store and pay him first, and that the other store was 5 minutes away. I paid him $535.00 for the chair and was told to head over to store # 3 that was at least 20 minutes if not more away.Upon arriving at the other Kane store we were told to ask for Thomas; he knew everything and was waiting for us. We found Thomas and he seemed a bit confused. He finally admitted that the chair was defective and missing parts. I spoke with the store manager and he asked does Nestor know this is a clearance store? Nestor totally wasted my time and money.

I pay my bills and this furniture was really cheap. I ask them right away to just come and get it and the Mgr. said no because they would have to sell it for used furniture. I told him well that is what it looks like I purchased. I have contacted the Better Business Bureau, the collection agency and the State Dept. of Consumer Affairs. My response from them is that they cannot get Savon to respond to their requests.

We have called them over 24 times to have someone come back out and fix our loveseat. In addition, our sofa squeaks when you sit down on it. They tell us that they will call us back, but never do. Our furniture has not been right since we recieved it, and no course of action that I have taken, has fixed it. A brand new loveseat should not sink down in the middle, considering my husband and I sit each on a side, but slide to the middle. I even tried to contact Sealy furniture about it, but they said that Savon needed to handle the complaint. We did purchase a warranty on it, but it does come with a warranty from Sealy.