Kane's Furniture Reviews

Furniture showing signs of wear after only 7 months. Kanes said was leather seems to be a cheap bonded or synthetic material.

I purchased a "leather" living room suit from Kane's in St. Pete, Fl. About 13 months later, the furniture started to look really bad. The "leather" started to peel. We had to purchase throws to cover the furniture. I called Kane's to voice my concerns and I was told the furniture's warranty was for only 12 months. If I'm NOT mistaken, their sales phrase is "Furniture so good, it's guaranteed for life". I felt so cheated. I had spent about $2700 on dressers and about $1500 on the living room furniture. I will never buy from Kane's again.

I bought my living room and dining room set here about a month ago. The sales lady named Christine ** told us we would pay $75 a month for two years. Well, we just got our first bill and it was $150 for 6 years with an interest rate 4 times higher than what she had told us. I went back to the store and they told us WELL, WE ALREADY GOT PAID, THAT'S WITH YOU AND THE FINANCING COMPANY NOW. CALL THEM AND SEE IF THEY CAN LOWER YOUR PAYMENTS AND INTEREST RATE. VERY POOR customer service, they didn't care about anyone but them getting paid!!

In May I buyed 4,000 $ in furniture. The delivery was incomplete. In August I say that I can wait more time for my furniture, and I ask for my money back. I need to visit the Orlando store no less than 10 times and I'm still waiting for my money. Customer service is a joke. The manager don't know the order, what was incompletely, what happens with my money, in the corporate office don't reply my voicemail. Believe me never never make the mistake to buy in Kane's Furniture. You will be in problem, upset, and your money will be stolen.

We purchased a microfiber dual reclining sofa and a power reclining chair from Kane's in Ocala in Dec 2013. We have had issues with sofa ever since we have had it. The sofa is very uncomfortable and now we have issue with the padding in the arm. It has collapsed and will not come back up. We had a warranty person out to check the sofa. He said on the arm all we had to do is fluff it up like a pillow. That does not work. Now the company did offer to exchange the sofa and chair for a 30% restocking fee (approx $350.00). I cannot afford to take that kind of loss. Now the Gm is trying to get approval to have the sofa arms restuffed. I am not going to hold my breath on that one. All I have to say is I am sorry I ever went to that place.

This has to be the worst customer service company I have ever dealt with. They came to fix a table and chair the all the screws where falling out of. When the repair guy showed up he told me that it was the way the chairs were built and that the warranty only covered structural on the chairs to which I said "well if the screws fell out wouldn't that be the support for the structure which should be cover by the warranty" but of course he replies with "no it's not part of the structure." When I asked him to explain he couldn't give me an answer. Don't offer a lifetime warranty on your products if you're not willing to stand behind it.

I bought mattress there for 999$, paid $60 for delivery, because their free delivery is over 1000$, not $999! The driver called me and said delivery will be on Saturday (weekend) at 7 am! Who does delivery of a mattress that early in the morning on Saturday? I called to reschedule it, but their customer service is a disaster. Next delivery is going to be next Saturday at 7 am and go on. They don't care about customers at all, not a single person there to suggest any options. But they suggested to get a mattress somewhere else if I am hot happy with delivery time. This is my last purchase there.

We purchased a two piece leather reclining sofa, along with the insurance for repair's. The sales person told me they were all leather fronts and vinyl sides and back. After a short time I noticed spots of peeling. And along the welting the finish was off. They sent a repairman who said he would order new seat cover and when I heard back, they claimed it was due to neglect. There is just the two of us, no animals or children. At the time I signed the report It had no such statement. Recently I was in the store and a district manager listen in on my complaint and sent another person whom took pictures, after which I received a call for a repair company, wanted to send a repair at my own cost. I have been told that the leather is bonded, which I was never informed.

I need someone who knows an Executive at Kane's ... I bought something big that was to be delivered today. I have been sitting at my desk all morning and they say they tried to deliver it but the number was wrong... Duh...there is a keypad downstairs that is a direct dial. I do not think they bothered to deliver. What do you think? BAD CUSTOMER SERVICE ... Now the sales guy, Bob ** (who did have my phone number - how did that happen... he had it but it didn't get on the delivery order) says they can't deliver until tomorrow sometime... another down day. Really? I asked him how he felt if he ordered in my restaurant and I didn't deliver till the next day. I don't rant on Facebook, but a promised delivery date is a promised delivery date. Aren't there laws to protect us the consumer? It gets better. He said I could go to the warehouse to pick it up and they would give me $50 store credit, like do I trust them to buy from them again??? Pick up furniture in my SUV... He said he could rent a truck and bring it to me. I told him I have no mattress to sleep on because I trusted they would deliver timely and didn't care how they got it to me. I already took the day off to be home waiting for them.

I bought a sleeper sofa a few years ago from Kane's and after 8 months the material was starting to pit and get funny. There are two adults in my home and no children running around. I called Kane's customer service with my contract/sales receipt to advise I wanted someone to come over and look at the material. I was told that this was not covered. Okay...what is covered??? Defective workmanship...really? I was very disgusted and vowed never to shop there again.

I bought a adjustable bed in Savon Furniture Sarasota now Kanes Furniture one week ago today. I spent 6000.00 on a new adjustable bed which I have never ever done my whole life. I could have bought a car for this price. I tried out the bed when I was in the store. It seemed comfortable. I have back problems so I thought maybe this would help. I got it delivered On Monday, slept in it one night and had such a terrible terrible back ache. So I called my saleslady Pat the next day. I told her I would be back in because I was not happy. She said that was fine. So 1 week later I go back in and they tell me I have to sleep on this bed for 60 days before they will do anything about it. REALLY, I can't sleep on this bed it is killing me. They say this is their store policy.

In June I purchased almost $3000.00 worth of furniture from Kanes. One being a Sealy box spring and mattress, which both had a tear in them. It was reported while the delivery men were still here and honestly I don't even think it was the one I purchased. A week later they brought me a new set with no issues except I hated it. It did not feel anything like what I tried at the store. I had to wait 60 days before I could exchange it and with that my fibromyalgia and my back seemed to get a lot worse. On the 60th day I was there picking out a new set. I also got a mattress pad only because I had a credit because the prices of them are outrageous. Yesterday the Serta box spring and mattress I bought was delivered. However the mattress pad that was given to me is not the one I bought. I called the store and they will exchange it for me but this whole experience behooves me.

In November of 2012 we purchased a bonded power leather recliner. Our salesman told us bonded leather wore as well as leather. He mentioned nothing about us taking out the insurance and since we have a leather chair 20 yrs. Old and a couch 12 yrs. Old and have not one single problem (bought at a different store), we did not purchase the insurance. In Dec. Of 2013 we took pictures in of the leather peeling off. It's as thin as tissue paper. We were told they could not help us because of not purchasing the insurance. We talked to the store manager at the Ft. Myers store and were told we could buy a new back for $200.00. We called in a upholster and he told us it would cost more than the chair was worth just to do the back. He said soon the arms and seat would start to peel. Guess what, arms are peeling and the seat is starting. The chair cost was $500.00 and something. Not expensive as buying a Lazy boy, but for us it was what we could afford.

Within the past seven months, I have bought over $5000 in furniture, in two separate purchases. The sales experience was great, but the delivery was pathetic. During the first purchase, I was told that all was in stock, and that all would be delivered. Unfortunately, the nightstands were not in stock, and had to be delivered several weeks later. During that delivery, one of the nightstands was damaged so bad, it was unrecognizable. The warehouse could have cared less, but the store manager ensured that one was delivered two weeks later. During the second purchase, the end-board on my bed set was damaged. Again the delivery manager could have cared less, and did not offer me a reasonable delivery date and set-up. DO NOT BUY from Kane's. Once the salesperson gets the sale, you are dealing with a supply chain that is broken beyond belief and one that could care less about you as a customer. If you live in Tampa/St. Petersburg, you might have better luck as their only warehouse is located down your street. If however you live elsewhere, you are simply rolling the dice.

We purchased a sofa set less than 5 years ago and last year they started to peel! A technician came out, never bothered to contact us so I went to the store but they claimed that the manufacturer refused to accept that the furniture was defective and was told I could seek to get them repaired elsewhere. We rarely use sofas and they are cleaned on a regular basis. I recommend to invest more or less elsewhere because their guarantee is worthless.

I ordered leather furniture from Kanes Furniture. The buying experience was excellent. My salesperson was polite and not overbearing. The problems occurred with delivery. The guys delivering were polite and personable; however, the furniture was broken on the first delivery, and again on the second delivery. I could actually lift the back of the couch away from the base of the couch. At the time I needed the new furniture for a family party and had thrown out our old furniture. When I called Kanes with my issue no one was able to help me with another deliver date that would allow me to have furniture for my party. I have been buying furniture for many years and have never seen furniture show up twice broken. Don't buy from this company. Questionable quality and poor customer service.

I ordered and paid in full for a sofa and love seat and said it would be delivered on Sunday. The sofa and love seat arrived, but the love seat had a crooked back so I refused it and was told it would be here the next Sunday. Well, I had a trip planned so I cancelled my trip, then on Friday I received a call that the love seat would be delivered on Sunday. Then a truck arrived and was told there was a mix up and the loveseat was not on the truck so I told the driver I was very upset with Kane furniture and wanted to cancel my order, so he said he would let dispatcher know. I will see if they will refund my money. I wish I could send back the sofa too, since they are not reliable at all. I will never buy from Kane furniture again.

Same as everyone. Bought a bonded "garbage" sofa. Peeled one month later, discovered their lifetime warranty, only worked if I had bought additional coverage and a couple of months later found one of the cushions acting up. The simple, cheap is always more expensive. Read the small letter before investing your hard earn dollars. I guess their strategy is to sell only once to each customer and do not get any referrals. Just saying.

First there was two tears on the part of the right hand side of the love seat. I took picture of the damage, and carried it to Kane’s. They told me it started at the seam and they don't cover that. About 2 mo later I found a long cut on the arm of the same section. Again no help from Kane’s. They told me to call the people who carried the extended warranty. They said that it had to be reported within 7 days.

I purchased 3 pieces of leather furniture at Kane's in Tampa, FL July 2011. Over time the leather in 2 of the 3 pieces of furniture has started peeling, not anywhere that you sit, but near where the cushion is sewn onto the frame. Of course, being told by the sales person that their furniture is covered for life, I did not purchase additional insurance. Now I am being told that the "Lifetime Guarantee" does not cover leather. It does not say that anywhere on their website. Don't fall for their scam. They don't guarantee anything and their furniture is garbage.

Slick sales people. Once you buy an item, they then tell you it's temporarily out of stock. We are waiting months for a missing dresser piece to a full bedroom set and four chairs to a dining set. They sold a table and chairs, but expect you to wait three or more months for chairs. This company is terrible and I would advise buyers be aware of why the prices seem lower than others.

We purchased dining chairs and table 9/13. We were away a month and found a couple of piles of what looked like sawdust under one chair. Called Terminix and they said that the chair (made of bamboo) was infested with powder post BEETLES!!! Said they thrive in the bamboo. Called Kanes and they said the chair was discontinued and we could reselect. Had custom pads make for the chairs (6). They said they would try to find another chair. I have called repeatedly with no success. Still checking, they say, but no one ever calls back. Cheap furniture.... Will never NEVER buy from KANES again.

DO NOT buy from Kane's. Their furniture comes from China and they will not cover warranty problems. I have 2 recliners that are 6 months old and the color is coming off and they will not do anything. They told us the chairs were ALL leather and... they are now not going to cover the "Lifetime warranty" because we didn't purchase the Leather Warranty.....WHICH WAS NEVER OFFERED TO US??!!!! And the leather warranty is only good for 6 months, so I was told by the store if we did buy it, we were silly SOL.

Well I had a problem with the product, the fabric was coming apart. Kane's came and took some pictures of the problem. Then I received some material, when it came they sent somebody to put it on the arm rest. The service man did the job. When I tried to use the chair, the staple almost cut my hand so I called Kane's. They sent two people to do the job. Also I told them that some more fabric was coming apart again so they took more pictures. Also the service tech showed me some more places where it was coming off so he took more pictures. Then I waited for a long time before they got back with me. I think I had to called them. I found out they are not carrying that line anymore and Kane's told me they won't guarantee it so their ad is misleading. It's real hard to swallow that at $3000.00 to $4000.00 dollars a pop.

First off, I will say Cat our sales Lady was great! But other than that, My Girlfriend and I are VERY disappointed. We bought a beautiful Leather Couch and Love Seat with Delivery. We were told we would have both on Friday, Perfect! It's my Girlfriend's one day off this week. Thursday we get a call saying the love seat was damaged in the move and now we can't got any of it until the end of next week! What?! Well, can we get the couch? We need it! We gave our old couch to my son. No sorry, we don't deliver until we have the full order. Okay, well, I don't want the love seat, drop it from my order and just bring the couch. Oh wait now we will bring them in two trips. Okay, great! This morning, I get a call at work from my girlfriend. They can't get it up the stairs! What? Why? The old couch was bigger and my son and I got it in just fine. She said they tried for about 2 mins and said, "Sorry, it won't fit", and took it back. So now I have to rent a truck and go pick up myself Tomorrow! BS man!

Over the course of the last 6 years, I have spent thousands of dollars at Kane’s. I furnished a 3 bedroom condo in Orlando, a 3 bedroom beach area condo, and a large portion of our house in Orlando with items from Kane’s. Four of the bedroom sets that we purchased are from Magnussen Furniture called the Kentwood series. A little over a month ago I called Kane’s to say that the paint is wearing off of the sets in odd places like the front of the footboard. None of the sets that I was complaining about is more than 2-3 years old, and 2 of the sets sit in a place that is hardly ever used. Kane’s told me they could give me the name of a furniture refinisher they use, but nothing more. The furniture refinisher said she charges $85 to drive to my house and $85/hour once she is here. She suggested that I call Kane’s to have them order the paint.

This review is about Kane’s Furniture in Ocala, Florida and also Kane’s Furniture Corporate in Pinellas Park, Florida. I believe that all customers should be aware of the poor customer service after the sale before they buy anything for Kane’s Furniture anywhere in Florida. Decide on your own, but here are the indisputable facts and this is what happened to me.

#1 Kanes would only let us Finance 1 leather couch and a table. Told us there was some rule that said they were only allowed to have a max of 2000.00 per each room, whatever that means? Dinning room and living room are two different rooms.

Purchased a sofa and loveseat in Port Charlotte, September of 2013. Five months later is peeling. We did purchase on sale as is no warranty. When we returned to store they said there is nothing they can do. I realize they have no legal responsibility but a least a moral one and business one. I believe after reading the other complaints they knew there was a problem with this product and sold it anyway. As is to me is when I know the problem and choose to purchase anyway (scratch and dent). I NOT happy with Kane’s and will not purchase there again.

Purchased a "Whole Leather" recliner sofa and chair, specified that we wanted the entire sofa and chair to be leather, not bonded leather or vinyl. Paid almost $5000.00 for the recliner sofa and chair, "Lifetime Warranty". 2 weeks after purchase the reclining mechanism bent, my wife weighs 105 lbs, so it was not overloaded by any means. It was replaced by Kanes. 2 weeks later same issue, no response, after a trip to the store, they would supply the parts, "It's a parts lifetime warranty" but we had to pay for the labor.

Peeling Soma 3 piece group - We purchased 3 pieces of furniture from Kanes in Lakeland and spent around $3000, and after about a year the furniture started peeling. Technician came out, took pics, then as we were waiting for a response from the manufacturer the furniture just kept getting worse. They came out and replaced some of the leather on 2 different occasions, but each time they came out more sections were peeling so bad it was just embarrassing. By the way, the salesman told me my group was leather which wasn't even real leather - it is some type of bonded material. NOW after many complaints from me they say they cannot do anymore to fix my peeling furniture, so much for furniture so good it is guaranteed for life which is a crock. They should be sued for misrepresentation of products. So if you are in the market to buy furniture and you pass by a Kanes store it would be to your best interest to keep on driving.

We bought my daughter's bedroom suit 2 weeks ago, they told us it would be ready for pick up on the 21st of Feb. When I call to see if I could pick up the furniture they told me it would not be ready until Feb. 28th. Or sometime in March, this was going to be a birthday gift but thanks to you kanes we have no gift to give our daughter.

My fiancé and I spent quite a bit of money on a bonded/blended/whatever "leather" sofa, love seat and chair at Kane's in 2010. That sofa, love seat and chair are now falling apart because the material is flaking off. We have to cover it over with blankets because it's so embarrassing. We paid extra for protection and they offer a lifetime warranty. Scam!!!

After we purchased the Swank bedroom set, living room set, and dining room set we went through hell. Delivered broken glass, furniture with the finish missing and it has taken 5 trips and they still can't get it right? We finally picked it up ourselves. Now 8 months later everything is here but couch cushions collapsing, nightstand leg fell off and ripped my leather bedroom set??? They are sending someone out to fix cushions? And another company is fixing the tear in the bed. Horrible experience and very time consuming! And on a side note on one of our many trips into the store we were browsing the mattresses! We asked some questions and were really misinformed! Never purchase a mattress from them go to Miramar Design Center (do not be intimidated) the mattress guy knows his stuff and if you keep the mattress covered you can exchange it up to one year from purchase! Kane employees will tell you it's from China and that's what you get??? One even sent us to lazyboy down the street???

We bought a lovely SOMO power recliner loveseat in 2011. Within a year of purchase, the fabric started to flake off in tiny pieces. It continued into the next year (2013) although used and carefully maintained six months of the year. We took pictures and entered a complaint with Kanes. A technician inspected the unit and we were told that nothing could be done. There was no specific reason for the flaking and Kanes's clearly notes that certain things are not covered but we cannot see one in their brochure that is truly the cause of the flaking. Only speculation. Their brochure states "quality is so good" that their furniture is guaranteed for life. The unit is now 3 yrs old and looks dreadful. We are so disappointed that nothing could be done for us. I will be taking the next step and writing to the Corporate Dispute Resolution Manager. We should be compensated for this. It was not a cheap piece of furniture. I am reluctant to buy anything else from Kane's.

Looked at a dining room set two weeks ago. The price was 699. Went back to buy it later and the price went up to 775 and had a big red sale tag on it. Called the sales man out on it and he said he had been working there for 7 years and price was always that much. He even went over and called to see if there had been a price change then went and looked at another item I wanted and the price went up 40 dollars on that. Great sale, Kane's.

Having just read nearly 200 reviews and complaints about Kane's products and worthless lifetime warranty claims I feel Kane's should be sued right out of business or shut down by the state attorney general. My wife and I have had the same problems that many other complainants share. In November 2010, we bought a power sofa and recliner from Kane's St. Petersburg store. The salesperson assured us that the leather was of the highest quality and even convinced us to buy the UUV3 for added peace of mind. Supposedly any and every problem would be covered as long as we owned them.

I bought Leather Sofa Last Week from Kane's, got it delivered yesterday. It had on the sofa manufacture Defects. I called the Altamonte store and a girl spoke to me saying no way for a refund and very very Rude. I explained to her I was a Customer and had Rights. She just went on and on. They will send a tech to fix it fit what?

I purchased a reclining Sofa Set from Kanes. I have also bought bedrooms and dining room sets from them. My two piece sectional Sofa set peeled after two years. I have seen a picture on this site of the same problem with the same sofa set. I fought with Kanes for more than a year about the problem. They said the warranty on the sofa was for 1 year. I paid over 1200 dollars for the set. In two years both pieces peeled. Kanes came out two or three times to look at it, ordered parts from the manufacturer but never fixed the furniture. I also bought the extra insurance in case of an accident.

Bought a 3 piece sectional from Kane's in November 2013. Was delivered and one piece, didn't match due to back panels not lining up. You could see the inner workings of the sectional. Kane's delivered a replacement section that was perfect. A few days later, the back of the other piece fell back and was out of alignment with the rest of the sectional. Kane's sent out a tech on Xmas Eve day and he put a few screws here and there. That quick fix didn't work. Didn't address my concern about the storage lid rubbing into cushion. Kane's delivered another section to replace that and that didn't match either. I requested a complete new sectional because now all I have is a mismatched set. They delivered a complete new sectional and again one section did not match.

3 months to deliver one piece!! They sell you items knowing that they are in back order but DO NOT disclose that to you when you are paying. I wish I would have read all the horrible reviews before making the mistake of purchasing anything from Kanes Furniture. I am pregnant and decided to buy a bigger bed. Went to Kanes, made my selection and scheduled a delivery date for the following week and a half. They said that the delivery person would contact me the day before delivery to give me a 4 hour time window. I called before scheduled date to confirm the delivery since I hadn't heard from them. Come to find out they sold more beds than were available so the bed was in backorder. Absolutely NO apology when I called. The exact words from the customer service rep were "Oh, so no one called you to inform you of this or cancel your delivery? They were supposed to call you" I said "NO, that's why I am calling".

I purchase a sofa & loveseat from Kane's in November 2010, and was told it was leather but found out later that it was bonded leather... Within 6 months I started having issues (sinking low) when you sit on it, and plus it started peeling... So I called Kane's and sent out a tech out to examine it and Kane's said that it was the pillows and of course it wasn't because I got 2 opinion and was informed that the furniture was NO GOOD/DEFECTED.. And I suppose to have a Lifetime Warranty. I talk to the manager and he was VERY rude and was talking to me in condescending way.. I just hung up the phone.. I pray that no one go through what I went through and I would advise anybody to check for complaints about Kane's before purchasing anything from them...

I bought furniture that I was led to believe was leather. Turned out it was bonded leather and lasted about 2 years. I cannot believe I was so trusting and spent $2,600.00 on bonded leather. I was able to order the color I wanted and the color swatches seemed to be leather. (Be aware) Very disappointed.

Purchased 2 recliners and matching couch. Salesman repeated several times how good the bonded leather would wear. Spent over $2K for three pieces. We are snowbirds. This furniture has had at the most 1 year of VERY limited use. The back of one of the chairs is literally falling apart, the "leather" is separating from the cloth. It is extremely unsightly. Have called the store, "so sorry, no guarantee on the bonded leather after a year." I explained we are snowbirds. No matter, good luck. If I had read the reviews BEFORE I purchased, I wouldn't walk in the door.

Center recliners have cable parachute type pulls. After one year of use the cable snapped, to my surprise not covered. Warranty reads: MOTION MECHANISMS - The mechanisms which include sleepers, recliners, and other motion style furniture against breakage due to defective material or workmanship, under normal use and conditions. They claim that the cable release is not part of the mechanism. I have to question their logic, if the recliner won't recline without the pull is not the pull part of the mechanism? It took 1 1/2 years of promises and runaround phone calls. Now they say not covered. BUYER BEWARE. PHONY WARRANTY.

Bought "100% too-grain leather" couch and loveseat back in 2010. Couch arrived with tear in back, so I refused delivery. They brought back satisfactorily repaired couch 2 weeks later. The couches stayed covered because we had a large rescue dog that never learned to stay on the floor. For 3 years, the couches stayed looking show room new, not bad even for covered low end furniture. We now have a bichon that pulls the covers off. I have noticed that the seat leather has a few paw sized dimples and the upholstery in the arm cushion has thinned where he lays on it. We recently gave the couches to our son and DIL - two teenaged boys and two big dufus-dogs. When they were being moved, I noticed that the "100% top grain leather" couch had a faux leather (plastic) back panel. I'll bet the side panels are, too. My DIL also keeps them covered. So far, they are holding up well for low-end stuff.

We bought a sectional set with less then 20% leather, not to mention most of the rest of the house is from them. Had it for approximately 2yrs and wasn't used much. It started to show signs of the finish wearing down and cracking in several places. We called them and explained things to them on the phone, someone came out to inspect and take pictures days later. They basically tried to give us the runaround and then a couple weeks later told us we had nine days to come in and select something to replace the set. Since only a couple days passed since Black Friday and we were inconvenienced by all of this, I asked if we could get the 20 percent off Black Friday special included. They told us NO (!) and I explained to them that when I was managing a store of that size I was able to be more flexible with customers that spent thousands of dollars. They of course disagreed with me, and said that corporate watches every penny that they discounted. I think that all the trouble that we have gone through and the money that was spent entitles us to that 20 percent. I can assure you that we will not deal with them again and will look elsewhere for furniture in the future!

I bought two leather recliner over $700.00 each in April 2013. They were not in stock so we had to wait on them. We finally got them the last week of May 2013. The chairs are now 6 months old and there are orange spots where it looks the color is coming off in small round dots on the head rest.. A man came out and took pictures and tried to make every excuse in the world - that it was probably medicine we take coming out in our hair, that we used something on it we weren't supposed to. We have only used leather conditioner one time on each chair. The other chair is fine. He then said we should only use distilled water on them.

The leather on my couch is falling off in small pieces. Their Warranty is only good on the frame itself!

Purchased several thousand dollars in furniture for a new condo and after less than 30 days, the decorative stitching on the leather sofa started to come undone. I called the store and found out that is not covered by the warranty! I was astonished and soooo disappointed! I will never purchase anything from this store again!

As I read all of the posts, I am happy I am not the only one that was taken by Kane's! This place should be closed down! I will be setting my sofa on the curb for pickup as the leather has all peeled off and a big mess. They will not stand behind it and I have gone to Corporate with no solution either. This has all happened with less than 12 months of wear. Sad. I will not ever set foot in that store again. I also tell everyone about their "LIFETIME WARRANTY" NOT!! I can't believe the Better Business Bureau doesn't investigate!

Apparently Kane's false advertises. They do not guarantee their furniture for life. I called today about a theater leather pitt group that has fade areas on 3 of the 6 pieces. Large areas. Also about a $500 recliner all electric leather that the leather is actually worn off a area as large as a silver dollar on the seat. Guess what, the reply was "oh we don't guarantee any fading or wearing of leather." I said "oh so you false advertise" and she just laughed. I would never put a foot inside a Kane's store again and I hope people wake up to their gimmicks and boycott them. They sell junk. Expensive junk.

I bought a dining room set from Kane's about three months ago. I recently call them to come out to home because all off chairs were falling apart. They were very nasty on making appointment. I was reminded by a manager that I was not the only customer. (As if I didn't know that.) I would never tell a paying customer that. I'll never buy anything else from them. You have to pay for delivery, even when you don't want them to. They don't even put your furniture together correctly, nor do they call a day ahead. They call you the morning they want to deliver.

I spent over 6,000 at the stupid Kane’s Furniture store on Dale Mabry in Tampa. The salesperson was the best... when it come to selling. Once I paid him, and went next day for a problem...he ignored me like he doesn't know me! The store manager the same thing. I picked up two small items myself to save on delivery charges and talk about being rude! The white leather sofa we bought has changed color to light grey! The arms on the side are falling off. The cushions are sunk in and will give you a nice backache. No response from stupid Kane’s... And what about all the leather cleaning supplies they promised. Have not seen it. I will never, I mean never, shop there again. You have been warned!!!!

Purchased a leather love-seat from Kanes in Brandon. Less than a year later, the leather has begun to peel where the head rest is. We paid over $1,000.00 for the love-seat. When visiting the store and talking with the most unresponsive manager I ever spoke to, he mentioned the cause was the oils in my husband's hair. NEWS FLASH: the dude is bald. Of course, then it was the oil from his head. We have leather throughout our house. The rest of our furniture is from Macy's and no problem. Same oil, same husband sits on it and no quality issue. Their guarantee is a joke. They do not care about their customer satisfaction. They sell you and then do not back up anything. Do not, I repeat, buy from a store that does not appreciate you as a customer. Do not buy from a store that cannot back up their products. I have never seen a less responsive management team. The China furniture is junk.

I purchased a dinner table and sofa/loveseat combo. I purchased the extended warranty for both. The table top began to bubble within a year. The laminate solid wood bubbles. Kanes says they will do nothing about it because it’s not a water ring. The extended leather warranty is such **. Covers accidental damage. My daughter put a 1 inch hole into the back of the sofa with a chair leg. Service tech comes out and asked where is the replacement part; we never received one.

Kane's furniture is trash. I use to work for them. You'd do well to consider these reviews. The leadership scams their customers as well as their delivery personnel. I encountered dissatisfied customers almost on a daily basis, many of which who had problems similar to the ones already described (3-4 botched delivery attempts, hidden damages, bad product, etc.). Oftentimes the furniture that was to be loaded for next-day delivery would be damaged. Even furniture that was "specially inspected" at the customer's request and was pre-approved sometimes had a blatant defect but was still put in the loading bays to be delivered. There also was a time when a customer bought a couch and had to have another one delivered because the first one was actually used before. And.... oh yeah, they also give their crews wax-like markers of varying colors to use behind your back in case there is damage done upon delivery. You might not notice the defect immediately but down the road you will.

Very disappointed and feel the Kane's is misleading their customers. Don’t make the same mistake we did. DO NOT buy from Kane's. We purchased a recliner that is 6 months old the color is fading and the fabric is staring to tear off. We CAN'T sit on a $450.00 recliner!! The technician came in June and wrote a report and told us the sitting cushion was going to be replaced. I called the store to find out why the part hasn't been delivered when I was told the issue with the fabric is not covered under "Lifetime warranty".

DO NOT buy from Kane's. Their furniture comes from China and they will not cover warranty problems. I have 2 recliners that are 6 months old and the color is coming off and they will not do anything. They told us the chairs were ALL leather and they are now not going to cover the "Life time warranty" because we didn't purchase the Leather Warranty... WHICH WAS NEVER OFFERED TO US!!!! There is no manufacturer warranty as the manufacturer is in China... In doing research about this brand "Cheers" manufactured by "Manwah" this is container grade furniture which basically means it's shipped in one large container, then sold off in US as high quality under different names. Kane's Furniture does not give you any of this information... Do your research before buying furniture. Don't get burned like we did...

again was damaged. No mirror brackets yet. Upon receiving erroneous info from both Jay and Evelyn, we drove to the warehouse (from Tampa to Pinellas Park) and picked up our 2 nightstands. Finally, today a service man came and fixed the headboard cap and brought mirror brackets. We also had paid $100 for delivery. I don't believe we'll ever shop at Kane's again!!!

I bought a dining table from Kane's Furniture OCALA and they delivered it incomplete... We set a date for the delivery of the remaining parts, but it didn't happen. Now I'm talking about refund to them, but up until now they can't give me the right price I paid them... P.S. Don't talk to DENNIS **.

In April 2013 we purchased a reclining sofa at Kane's Furniture in Clearwater, Florida. We had the sofa treated with a stain preventive before delivery. The sofa was $629.99; stain preventive $75.00; and delivery $119.99, totaling $874.33, including taxes. Before we made a purchase for the sofa, we went to several furniture stores including Kane's and tried out sofas. We did this for over a year. The sofa was delivered on April 12. The delivery men unwrapped the sofa and set it in place. The driver looked at the sofa and noticed the 3 sections on the back were not even. We saw it the same time as he did. He called the delivery office and told them about the problem with the sofa. The drivers tried to fix the sofa's back to no AVAIL. I also talked to the office and told them about the problem. They both said to contact Kane's for the repair tech to come out and fix it.

They delivered the wrong furniture, took 3 months to do it, refused to take the wrong furniture back without hefty restocking fees (even though it was not used), insisted on charging a delivery/pickup fee to deliver the corrected furniture. The salesman also totally misled the information regarding both the mechanical warranties and the UV3 Leather warranties. Insist on reading all materials first, if you want to consider doing business with them... Make sure that you have a clause that protects you from unreasonable backorder delays. Make sure that the receipt you receive from them is filled out completely and they have also signed it. Make sure that the product number written on the invoice is the same as for the product that you have bought. Take a picture of the product that you have bought and any other actions you can do to protect yourself.

Don't make the same mistake we did. Don't buy from Kane's. The worst experience ever since our first visit. My wife and I selected all our furniture for about 45 minutes. Then, we asked for help from one of their sales staff because nobody asked us if we needed anything. We are not a poor looking couple. After we got a selection, I asked for a discount, and the manager gave it to me; however, Kane's asked me for that money 2 months later. They simply did adjustments to my agreement and charged me without notice. When I came back to that store to ask what was going on, a manager said that I should not be worried, and she will help me to correct it. By that time, I was receiving my furniture in pieces for about 4 months in total. They were coming damaged or in a different style. It was such a mess, and we paid for it a lot earlier.

I purchased a $3,000+ leather sectional. I asked my salesman at the time of purchase if it was 100% real leather or partial bonded leather. I was told by the liar salesperson that it was 100% quality genuine leather. The delivery men were extremely professional and went over and beyond to help me. A few hours after it was delivered, there was a nasty chemical smell that would not leave my house for three weeks causing me to cough and not be able to breathe well without the doors being open to air the room out. I knew then that I was taken and lied to about it being 100% leather. Not even 5 months went by and I noticed the chocolate brown leather turning into a goldish/green shade little by little.

For the sake of detail, I will give you a timeline to the best of my recollection.

I purchased a bump bed around 4-15-2012. Six months later the bottom side rail broke. It took me more than a month and a half to get the replacement piece. I told the lady that I was concerned with the top bed. I did not want that to break on top of my oldest daughter. The lady assured me it was an isolated problem, that it wasn’t going to happen again... Well, not even two months later, the other side rail broke. I asked her if that was going to happen to the top bed. I needed to have a solution. I made sure to tell them how worried I was about that top bed breaking too. They had me picking something else but were just trying to make me another sale. I had been going through this for more than 4 months, chasing them around, and I’m tired. Finally I picked another bump bed. I had to go with another stile and cheaper because they couldn’t do anything else. Now I have been waiting for a month and a half, and they tell me that I have to wait another month because the delivery is coming from China and they are celebrating Chinese New Year. Six months I have been fighting with these people to help me and excuse and excuse... I’m tired. Can anybody help?

Kane's Furniture company is out for only one thing - your money. Every meeting, every opportunity, every warranty, every word out of the manager or the sales representatives' mouth is on a one-way track to more out of pocket money. Do not buy their fabric protection because the only purpose is to increase your ticket and make you feel like the ** furniture you are about to buy is an asset that needs to be protected. Besides that, the protection is bogus! If it was real then Kane's company would be the one offering it.

On 3/1/2013, our new living room set was delivered to our home. They dropped it and left. Not five minutes after the delivery drivers left, I was pulling the tags off the furniture. When we got to the couch, under where the tag was, is a rub on the leather. It looks like there was something rubbing against it in the truck, or the dolly that was used did it. Anyway, life’s lesson; make sure to inspect every inch before delivery drivers leave. So we call the store, and they set up a service appointment. Today is our service appointment. They were supposed to call before coming out. I called to confirm three times this morning. The technician never called and has already been to my house.

I went to Kane's furniture in Brandon, FL. It was not a good experience. I left there very frustrated. It was a bait and switch store. I saw a mattress with a price tag on it and decided to purchase it, only to be told it would cost me a lot more than what was on the price tag. They did not honor the price that was on the tag. What a rip off. I will take my money elsewhere. I will report this store.

We spent thousands of dollars at Kane's Furniture on OBT in December. One of the cushions has raised areas on it, and we called the company in February to have someone come, take a look at it, and advise us on what to do with it. We offered to take the cushion to the store, and they said a customer representative would come out to look at it. The appointment time was 2.5 weeks, which was fine with us. We were told they would call the day before to give us a definite time and a call the morning of to confirm. They never showed up or called, and it is now a week later.

I purchased a sofa and loveseat from Kanes Furniture in Lakeland, FL. I even paid to have them treated. In less than two years, my furniture started to fade. I contacted Kanes, but they told me to call the warranty department. I called them, but they told me they do not cover fading. I called Kanes again, but they said there was nothing they could do. I then contacted the BBB. Finally, a technician came to my house to survey the damage. He told my husband that it was due to a manufacturer's defect. He also said we would hear back from them within 48 hours. However, weeks went by, and we never received a call back from them. I finally received a call from a manager after I posted a message on their website. The manager told me, based on their conclusion, the problem occurred due to improper usage of the furniture.

I purchased a 3-piece sofa set from Kane’s in Casselberry, Florida, in 2010. The salesman at the time said that I had a lifetime warranty. After they delivered the furniture, I noticed that the arms of the chairs were kinda loose. So I made a call to Kane’s to report the defect, and they documented that I called but didn't put the reason why I made the call. Finally, I get a tech to come out to look at the furniture. He took pictures and told me that the arms were just fine, which I know was not true, and they (Kane) refused to do a reassessment of the furniture. I called and he said it was normal wear and tear. Mind you, this set of furniture is in our living room where no one sits, not even me. So, anybody that plans on getting furniture from Kane’s, please look at other options because they do not stand by their warranty or their guarantee.

I purchased a sofa and loveseat from Kane's at the Colonial drive store in Orlando and discovered how uncomfortable it is. My butt hurts after sitting for longer than 15 minutes and the back cushions push your head forward creating upper back, shoulder and neck pain. I complained to Kane's. They sent a service tech out and he just took pictures. I received a phone call and they just said the complaint was filed. A few weeks later, I called them back several times with no results. This is not what a good business is when the customer is just told "We're sorry you're not satisfied with your purchase," but there's nothing they can do about it. They did suggest I try to resell it to recoup some of my money. Don't buy anything at Kane's unless you don't mind throwing money in the trash and passing on the problem to other people. The staff is trained to run you around circles and make you think they care.

We purchased a $2,000.00 sectional sofa. We noticed a problem with one of the recliners leaning to one side. We called Kane's and they sent someone out. The technician took some pictures and we never received a call back. After I called them, I was informed that they would not fix the problem due to customer abuse! I informed them that the sofa was only 2 months old and that I could supply proof that for 3 of those weeks, the sectional wasn't even being used because our house was being remodeled. They still would not fix it. We were told by the salesperson at the time of purchase that it had a lifetime warranty on the frame and mechanisms and if it could not be fixed, it would be replaced. We are contacting the news and our attorney. Game on Kane's!

The only lifetime guarantee is that my friends or myself will never shop there again! After not even a year, my $3,000 leather furniture started to fade in spots and the padding was lumpy. Well the only thing covered is the frame that will never go bad! Nothing is covered. The news needs to do a story on them for false ads. The salesman told us everything was covered under (the lifetime guarantee). Let's stop the crap with customer ripoffs.

What we experienced at Kane's is unbelievable and unheard of. We pursued with BBB and are going to the news station. We are repeat customers, and we recently spent $7,000 in Kane's in June 2012 in their W. Colonial store in Orlando, FL. The delivery of the bedroom set was late for 6 months. There was no customer service. Zero. There were no follow up calls during the 6 months from Kane's. There was no help. The customer service manager, Christine, and the team in their corporate office is a joke. We had to call every month to hopefully schedule delivery, only to be told that the delivery date got pushed back every time.

I purchased a Sofa set from Kane's in 2008 at the S. Orlando Store from Barbara ** who lied to us about the warranty. We were told we have a lifetime warranty which we paid an extra $200 for at the time. We were told it covered everything that could happen to the sofa, even damage caused by the buyer, and that if it couldn't be repaired, it would be replaced at no cost. The sofa has a clear plastic between the recliner and rocker ends which began turning yellow, cracking, and peeling off. The recliners also no longer came up straight. The foot sections were on an angle to one side. Their repair person came out to inspect the sofa, which had been repaired twice over the last 3 years as well. He took pictures and didn't even try to adjust the mechanism he said was not working correctly. He took pictures and left.

I purchased my sofa and loveseat from Kane’s Furniture on E. Colonial Drive, Orlando, FL in June 2011. I liked this microfiber set but tried to recline in the loveseat to be sure the reclining mechanism worked, and it was broken. This was the week it was delivered. They sent out a technician who put down a very dirty and disgusting towel on my off-white carpet, and a huge dead roach was sitting on it. He removed the towel and roach and told me the recliner handle that you pull out was not working at all, and he put in a new one. I showed him that my sofa cushion was sagging quite a lot and that they delivered it that way, and he said, "Don't worry. We give a Lifetime Guarantee." The technician made a note of this, and it was downhill since then. Kane's lifetime guarantee is a total joke.

Well, I believe in giving people and companies a second chance. So that's what I did. I bought two beds from Kane’s - one for my son and the other for myself. My first time with Kane’s, I bought the two beds for $1,312.98. This was back in 02/26/2010. Then, within 6 months, my son's wheels fall off and the springs in the mattress started to come out. Then, on 02/23/12, I went back into Kane’s and bought another bed ($1,960.01). This time the store manager helped me out. He stated to me that my first bed was no good and I needed to put more money into the frame (which I did, but it did not work). I did not have my bed for a year and 3 wheels came off.

We purchased a Liam Queen Sleeper Sofa at Kane's in Ocala. The purchase and delivery went as expected. Six months after the purchase, we noticed that one of the arms of the sofa was caved in/collapsed on top very noticeably. We contacted Kane's, and they sent out a service technician who drilled into the sofa and left staples scattered on the floor (we have a 1-year-old and this was unsafe). We received a phone call from Kane's about what is clearly a manufacturer's defect or damage done in shipping. The incredibly rude and antagonistic person on the phone abruptly stated that it was not a manufacturer's defect, and when I asked how the technician arrived at the conclusion, she did not answer. I stated that it was impossible that something other than an arm or a head has rested on the arm of the couch.

I purchased a loveseat and sofa at Kane’s Furniture in Ocala, Florida. It was purchased in March of 2010. We are snowbirds and left to go home in April 3 weeks later. We came back in 2011 for another 5 and a half months. We have since returned to Florida 2 weeks ago. The length of time we have used the furniture has been less than 7 months. It was not real leather, but none the less you expect it to last more than 7 months. The problem is the material is wearing and peeling off and you can see bits of it on the floor every day. It is like it has Alopecia, a balding disease.

We purchased a two-piece sofa, recliner and kitchen table at Kane's. The salesperson is just plain liar. He stated the sofa and chair were leather. Well, soon after, just 10 months, the so-called leather started to peel off. It's so embarrassing when guests come to the house. We have to put a blanket over the sofa just to hide it. I just don't know how a company that states the furniture is good for life and is totally the opposite is still doing business. I think IKEA and Wal-Mart has better furniture quality, seriously! I paid them in full with my debit card. They got my money and gave us garbage.

Kane’s will not stand behind their guarantee on furniture. I bought 2 recliners. On both of them, the sides bowed out. On one, the swivel broke. Fabric is awful. I waited 12 weeks for a sofa, and it is giving in back. They sent out some old man who did not know what he was doing, so I am stuck with their junk of furniture. Do not buy from them. They are terrible to deal with and will not do what they say.

I purchased furniture about 2-3 years ago - Leather couch and love seat. When it started to wear, we called them to come out for repair; and we quickly found that the so-called "Lifetime Guarantee" that we paid extra money for turned out to be "Sorry, we don't cover that." We will never go into another Kane's store again. They sell garbage, and they have a commercial even that says lifetime guarantee - but there is no guarantee. We shopped in the Altamonte Springs, FL Store. Buyer, beware. It is not worth the time or headache.

I went to buy a small table and 3 chairs at their Door Buster sale from 2-4pm on Friday after Thanksgiving for $150.00. I figured the table wouldn't be great, but for $150.00, it would fit my needs. At 1:55, the sales person tried to input the sale, but sale price was not available. After 3rd try, she got the sale price. They were out of stock - available on March 10, 2014! Manager said that other people probably bought before me since they have 14 stores. Really? At 2:01, they had none in warehouse. Manager couldn't answer how many they actually had, but I'm thinking none. And there were 3 other people waiting to buy this. Can you imagine if this had been from 2-4am? I put money down and will wait to see if something better comes along. Kane’s may have gotten the sale, but they lost a customer - a customer who has no problem making her problem known.

I went to Kane's and found an entertainment center on September 23, 2012. Price was $1391. I had bought furniture from Kane's back in 1998, a bedroom set that was made in Italy and I was pleased with the furniture and the service. This is why I decided to go back. Much to my chagrin, it was the biggest mistake I've ever made. They delivered the furniture on October 5th. They couldn't get the truck up to the house which ** off the drivers (they were warned). When it arrived, one piece was broken. I called Customer Service. Her name was Theresa in the Ocala store. She was rude. She said she would have a technician come out and look at the furniture.

I purchased furniture from Kane in July 2012. Within a week, I noticed problems. I contacted the store several times - no response. After three months, I noticed the problems were worsening. I continued to call until I finally reached a manager. After informing her about the issues, a tech was sent out. The tech immediately stated that the problems were manufacturing issues, and that on the sofa in particular, he could fix it but needed permission from Kane. After three days, I was contacted and told they were going to replace the tabletop, but the sofa was wear and tear.

If you are smart, you will not give this business your money. Go elsewhere! My husband and I purchased several thousand dollars worth of furniture from here and ultimately were ripped off. Martin at the Clearwater store is a liar, abusive and ignorant. My husband and I bought furniture from them and a very long story short, the merchandise is now in the clearance section. They got six pieces of furniture back and we got two. The Krylon stuffing is coming out through the outer fabric which caused a rash to the skin. When questioning the store manager about the guaranteed-for-life slogan they use, I was told that this was not a manufacturer defect even though the assistant manager said that there should have been some sort of barrier in between. Was it not guaranteed because they purchased as a second from the manufacturer and the warranty is null and void when a retailer purchases a second from the manufacturer? Long story short, save your hard-earned money and take your business where it is appreciated.

Kanes actually raised the price of my purchase more than 3 months after the purchase. It astounds me that they feel this could be legal. They just explained that they made a mistake so they are now charging me a higher price. I experienced unreturned phone calls, management refusing to speak to me, and finally had to write a complaint letter to corporate who apparently feels they don't have a responsibility to disclose the price of the merchandise before it is picked up, but prefers to wait months after the sale.

I have been a Kane's customer for years. My experiences with them have been great. Everyone must pay attention to the warranty information printed on the back of the invoice that is received at the time you purchase your merchandise. It is not always up to the sales person to give information. When I go to make a purchase, I try and ask as many questions as possible. You are the consumer and should take some responsibilities in your own life and not blame others. I think consumers like to place blame on corporations or others for things that could have been prevented by informing themselves at the time of purchase and take responsibility. I am so sorry to see a few of you having issues with your furniture. I have a great association with my Brandon store managers and they are always willing to assist when called upon with any questions.

August 3, 2012, my fiancee and I bought a couch from Kane's (the Clearwater store) and we paid for it in full and asked them to deliver it on Saturday, Sept. 15, 2012. Well the Friday before the delivery date, they called and said there was problem and asked if they could deliver it on Wednesday. Martin promised that it would be delivered with no problems to us, so we agreed. Tuesday, a woman from customer service called and said there was another problem and they sold our couch. We now won't be receiving ours until October 9th! She said all they could do was apologize and once the couch is delivered and signed, then they'll negotiate an inconvenience fee! I am furious! They obviously don't care about the customers that have already paid in full for their furniture and they just keep selling couches that have already been sold! Don't ever shop here, they will jerk you around!

We purchased a not too cheap power loveseat about 1 and 1/2 yeas ago. The receipt says leather. The saleslady said it was leather. Now it is peeling and chipping. I found out now by doing some research, it is bonded leather. After researching even more, I found that bonded leather is parts of leather that would have been thrown and in theory you can wind up with a piece of furniture that is actually only 17% leather. But they are selling it as leather, huh? Bonded leather peeling can be fixed similar to the stuff you can buy to fix rips and tears in leather, mix it up, put it on and let it heat up. But the color may not, and probably won't match. Kane's says it is a defect and that warranty was over after the first year. So now with a $1,300 item (plus tax and delivery etc.), we have a bonded leather piece of garbage. Now, I have researched leather and won't get suckered again, but for them to sell this garbage as leather is a real scam. If only I had a relative or friend that is an attorney, I would argue this point in court and stop them from this practice. Phooey on Kane's in Ocala, FL.

I bought my leather loveseats plus warranty in Lakeland, Florida in November of 2011. A stain/burn was on one of my cushions, a little half moon shape. I called the warranty company and sent them all the information/pictures and everything they needed plus told them that this really didn't look like leather, what with the way the furniture was already looking so worn after 6 months. They called me back and said since I didn't know how the stain happened, it was not covered and they would not be doing anything about it.

I bought a 7 piece sectional at Kane's Melbourne, FL store. Within six months, two chairs in the sectional began to sink. I called Kane's, the store and corporate. At corporate, I spoke to a **. She and the manager at the store finally sent their man (supposedly repairman). He opened the worse chair from the back. This has been going on since the early part of 2011. The furniture was delivered on 11/10/10. I paid over $1,700.00 (fully paid for) for the sectional. This has been going on since early 2011. They sent the same man (supposedly the only repairman they have for this area). He came here at least 4/5 times.

Salesman stated I could return the product less $100. Now they will not grant a refund nor will they accept the product back. I purchased a mattress in the amount of $1077.99 that was delivered on 8/22/12. Before delivery, I asked if I could return the mattress if I did not like it. The salesman stated, "Yes, less $100. It's not a restocking fee, it's a fee we charge." I said, "Okay, fine." The salesman also stated there was a 6- day "comfort trial". We also discussed alternative mattresses. After getting the mattress home, I found it was too firm and was causing major back problems and I've never had a back pain or problem in my life. So I returned to the store on 8/25 to set up the return of the mattress, only to find out I cannot get a refund in spite of what the salesman told me plus I must wait the 60 days before they will accept it.

I contacted Kane's Furniture to have a mechanical defect fixed on my sofa. I was sold an extended warranty by the salesman Hector ** at the OBT Kane's Furniture store under the pretense that it would be covered nationwide. Now Kane's refuses to honor the warranty because we have moved! I was told the warranty is covered by a third party vendor and it would be valid nationwide. These people are liars and will say anything to make a sale! I will never again purchase from Kane's!

Update to previous complaint, OBT location - We received a callback from Christine in the corporate office, who apologized for the hassle we experienced. They have agreed to pick up the defective merchandise. We later received a call from the Asst. Manager, Pete, who was (this time) polite and professional to schedule the pickup. We will report back regarding any subsequent refunds to see if we received a complete refund for this purchase or not. Because we have already reported these problems to our credit card company, hopefully, we will not be having any further problems, but that remains to be seen. We will see if this issue is resolved as promised.

I purchased a complete bedroom set from Sav-On Furniture on 07/07/2012. The salesman, Carl, was a very nice and helpful young man. This complaint in no way is directed towards him. Delivery was set for 07/12/2012. When they arrived, they only had the rails and the dresser. They told me the head board and foot board was not loaded on the truck. It was scheduled for approx. a week later. The night stands were on back order which at purchase, I was told would be delivered on 08/18/2012.

We purchased quite a bit of furniture from Kane's, believing the hype about their "lifetime" guarantee and that they carried quality merchandise. The furniture was delivered by two angry men who clearly did not like each other and didn't help each other. The bigger guy damaged our front door cramming a couch through it and our brand new area rug. They left garbage all over the floors, the garage, the yard, the driveway, and in the street which we cleaned up after they left.

In December 2011, I purchased a living room set (sofa and chair) from Kane's Furniture in Melbourne, Florida. About May/June, 2012, I noticed whenever I sit on any of the chair on any section, it appeared as if I was sitting on springs. The cushions had no substantial bearing on the surface of the sofa itself. I virtually dismissed the thought until about two different people mentioned it to me. I happened to speak to the sales rep about it and she advised me to contact Kane's about it because they have a lifetime warranty. I made contact with Kane's sometime in July and a service rep was sent to inspect the furniture at my home.

My husband and I moved in to our new home in 2009. We were very happy to shop at Kane, but my God, what a night mare. We spent over $35,000 in furniture for our 5 bedroom home. As described by so many customers with the mattress, we have to change them and all the beds are so high. They told us that that is how the beds are made. We have problem with the very expensive glass cabinet. We had to change the lounge sofa sets 3 times every time, shopping for the one above the cost we bought. We were told by our salesman to buy this, this is the best we have here, this will last you long etc. BS to the max, too many problems.

Beware of Kanes in New Port Richey, Florida. I spent $2,000 in living room furniture in July 2012. I was promised the sofa to arrive the second week in July and the 2 recliners on August 1st. I received the sofa; however, the recliners "won't be in until sometime in September." In discussion with this sales rep, he denied ever telling me the delivery date of August - basically lying to me. The manager was little to no help. At this point, I have asked for them to come get the sofa, cancel the recliners and get my money back to me. They have a terrible customer service with representatives who tell you anything to make the sale. If I ever treated my customers this way, I would be out of a job. Go somewhere else!

My wife and I purchased about $10,000 worth of furniture in 2007 and were told by the sales rep that it was the top of the line furniture. It broke down in less than two years. After several service calls and of course, in true Kane's Furniture style, they told us there was nothing they could do, that my wife should have gotten better furniture even though she was told at the time of purchase that it was top of the line. We have exchanged three mattresses and box spring sets. Each time, we were told we will have no problems with this set. The last set we exchanged, we were told by the sales rep that Kane's had purchased Stearns & Foster mattress company and we would have no problems exchanging the bedding if there was ever a problem, as Kane's owned the company.

Kane's Furniture suck. I will never, never buy anything from them again nor will I tell all my friends to buy from them. I spent over $3000 at the store in Brandon and I was not happy with 4 chairs that I had purchased and all I wanted to do was to exchange the chairs for something else. They gave me a hard time and charged me a restocking fee even though it was less than 24 hrs since I bought the chairs. I will never buy anything from them again.

We went to Kane's at Tampa, the one by the Hard Rock. We had family coming over so we bought a sectional and coffee table set. This was in December 2011. We got the items home. The corner unit had a tear at the back, on the bottom. The coffee table was missing the nut that was in the leg to tighten it. We called our sales rep, he took our concerns and we had a repair rep out just after Christmas to fix this. His way of fixing this was taking a screw and using a nut so that the screw would not put through the outside end of the table leg, then wanted to sew a patch on the corner section. We said no, he told my wife that he needed her to sign that he was there.

I purchased a recliner and two weeks later, the Dacron fibers were coming through the fabric. I called the Kane's store in Clearwater where I purchased the chair. They scheduled for a technician to come out and look at the chair. He came out and took pictures and told me someone would be in touch in 48 hours. They called back when they said they would with a response. They were contacting their buyers and would call me back. They called back today and told me to come and pick out a reselection and they would pick up the chair and deliver another selection. When I went in to the Clearwater store, they were very nice and stood behind their product. I spoke with the manager Miriam; Kent was the salesperson that helped me today. Great experience.

I decided to purchase a few pieces of furniture from Kane's in Lakeland, FL on April 10, 2012. I ordered a couch and a 5-piece dining room set. I was told that the couch was on backorder, but the dining room set was available in surplus and would definitely be delivered to me in Sebring, FL in a few weeks (I cannot remember the actual date promised) due to delivery only occurring twice per month in my area. So I decided to have both pieces delivered on the same date and that day, paid the $99.99 delivery fee. I left the store happy! And the story continues...

Back in 2009, we bought a red reclining sofa and tan loveseat. Both pieces are not holding up to good standards. The sofa's support cushion is worn and you can see wood pieces when you're sitting on it. The loveseat's cushion in the arm chair is wearing too plus the bottom leather is tearing on the bottom of the reclining part. I would never buy furniture from this store again, and would not advise anyone else to either. Very cheap! Plus the communication with Nicole, the manager, was very misleading. I understand about warranties and all, but if you have only had it for 2 years and it's wearing, something is wrong, and they should work with the manufacturer or something to help make us happy customers, but they're not even considering it. It's just sad to me that people choose to work this way, unprofessional!

I bought a living room suite in October 2011. In less than 6 months, the leather started wearing off. I contacted Kane’s, sent out a tech, have to have leather replaced. I made several trips to Kane’s just to be told a bunch of **. Now, they said the parts would be here around the middle of July and we will see. In the meantime, the power chair button broke. They sent another tech out, ordered parts, no word for several weeks. I went to Kane’s and ** because my wife had a stroke and does not have the power to push down the foot rest. Lo and behold, they found another chair and I could pick it up on that Saturday. I have read several of the complaints posted and it is a shame the way they treat people. Now, my sales lady was very nice and I feel sorry for her to have to work under a company like this.

No warranty on accessories: I bought a ceramic bowl for $24 one month ago. Recently, it started to develop spots. I took it back to the store today. Immediate reaction from Kane's was "Too bad; nothing we can do." They didn't even act interested, except they were eager for me to leave. They offer no returns on accessories after 5 days, reportedly. Just last month, I spent around $2700 on living room furniture at the same Kane's and had plans to return there to buy a dining room set. I'll go elsewhere, never set foot back into a Kane's, and will be more than happy to diss them to anyone I encounter who is looking for furniture. For a $24 credit, Kane's could have retained a customer. But if they aren't interested in my satisfaction, then I'm even less interested in doing business with them.

I bought a couch from Kane's in June of 2011. By the end of September, all seams on both seat cushions were ripped completely open. The actual cushion itself (the fabric) was ripping in the middle of the cushion as well. Essentially both seat cushions were falling apart. One of the back pillows also had seams that were falling apart that I had to hand-sew. There is another pillow that the seams are ripping as well. I first called in December, but it was nearly impossible to schedule an appointment with a technician unless you wanted to wait several weeks or stay home from work during the week to wait 3 to 4 hours in their window for a technician - impossible for those of us who have full time jobs during the week.

I have had numerous times a technician came out on complaints about the leather furniture we purchased from Kane's Furniture. There are three things they tell us and remember this furniture is not even two years old: 1. Normal wear and tear; 2. Can't use the arms to lift up, 3. Kane's was not a quality furniture store, it will not last. They did go to the manufacturer of the furniture and I was told that whenever you have leather attached to man-made material and stitching comes apart, it is not covered by warranty. Nothing in their contract says this, but I suppose you can look for the fine lines. In other words, they falsely advertise. It is well evident by the reviews.

We recently purchased a bedroom for our son. Everything was great, or so we thought. We arrived at the store around 5:45 on a Sunday and they close at 6 so the minute we arrived, we were informed we only had 15 minutes. By 6:00 we had made up our minds (because we had shopped around previously so we knew what else was out there). We purchased a bed with storage, nightstand, chest and dresser/mirror.

I bought a King Koil firm mattress from Kane's Port Richey store 2 1/2 years ago because of their "lifetime warranty" claim. The mattress started sagging after about 2 years despite frequent turning as required. The inner coils squeak and there is no support for the back. Kane's sent out two service technicians who took "measurements" and reported that the mattress did not meet "manufacturer's warranty for replacement." On my first visit to the store to complain 2 weeks ago, a floor salesman stated during a conversation with me that the King Koil mattress was "discontinued because of poor performance." He went on to say that their lifetime warranty covered "whatever is beneath the outer coverings, like the supports, frames and inner structure, but not the fabric covers."

We purchased a bedroom set and a mattress. The mattress started sinking in but at the top of the mattress by the head. I went to the store and they sent a technician out. The technician stated he had never seen that before, where it sinks in around the head instead of where the body or torso is at because that is where the most weight is at. We have a 10-year warranty but they refuse to honor it because the impression is only 3/4" instead of 1-1/2". When I called the store, they were nasty. When I asked for the manager, they refused to put him on, even though I said I would wait until he was available. The receptionist said she would give the manager the message and sent me to the hold music and left me there. I was a little wary about the brand of the mattress (King Koil) but the sales guy said they are very good and all the hotels use their mattresses. When I did speak to the manager on the phone, he stated they only carry quality products. So I asked if that is so why they no longer carry King Koil but received no response. They tell you all the BS you want to hear when they want to sell you something and after they have your money, they couldn't care less.

The dining room chairs fell apart and Kane’s doesn't care. Very poor quality and customer service.

My husband and I bought a sectional sofa recliner on February 18th. We were told that it would take 4-6 weeks before it would be in. We accepted the time frame and waited patiently. After the long anticipated wait, the sofa finally came in. We set up a delivery date which was set for Sunday, April 1, between the hours of 2 and 4. The truck showed up with two guys sweating and huffing and puffing. The wear and tear of delivering furniture had taken a toll on them. These gentlemen came inside, took one look at the stairs where the sofa had to go up and said: “We can't bring it in. It's too big.” My husband and I looked at each other in disbelief. It's a split level home—nothing special. You go up the first set and the second set—and boom, you’re there. These are the same stairs my husband and I carried king and queen size bedroom furniture up.

I was in the Clearwater store on Sunday, and was going to buy two chairs to match the set that came with table and four chairs. I saw a wall hanging I liked for $149.99. I asked if it ever went on sale, and the salesperson said no, but she would talk to the manager. She came back and said she could give me 15% off. I told her I had to measure. I wanted the wall hanging, so I went to your St. Pete store, as it was closer. I was told I could not have the 15% off. I said I would just drive to Clearwater store, and get the two chairs, and the 15% off the wall hanging.

I went in on Saturday, February 3, 2012, to order furniture. The saleslady told me it was on backorder, but it would be in in 2 weeks. I received a call on Sunday from the delivery company saying it would be there on Thursday, February 9th. I scheduled for my old furniture to be picked up. I was then contacted and told it was a mistake and that I would receive a call later. I then called and canceled the removal of my old furniture. The saleslady called again and stated that the furniture would definitely be in on Saturday, February 17th. I didn't hear from the saleslady so I called and was told it might be the 24th. Now at this point, I have no furniture and I still don't have a firm date on delivery.

I bought a dining room set (table and 4 chairs) in April 2011. Being a snowbird, I did not use this furniture until November 2011 and one chair had a wobbly leg. I called Kane’s in early December and they sent a rep who said he needed parts to fix chair and would order. I called Kane’s in mid February and the customer service rep said no date yet for delivery of parts. I called again March 2nd and am now told part will be here in early May. What a deal. 5 months to even get a small part to fix this chair. Do not buy from this shoddy company. Their service is terrible.

I wanted to purchase a desk and living room furniture. The salesman told me that there would be a free television with the purchase and free financing for two years. I told him that I would have to measure for the desk and would return in two days to purchase the items. When I returned to purchase the desk only from a different salesman and after the transaction, I was told by the salesman that the offer for was only for one day and that they would not honor their handshake deal made to me two days previous. I was also told that the free financing now is only for one year now. I spoke to the store manager several times since and all I got was sorry!

I brought a Sofa and Loveseat from Kanes Furniture in Tampa November 2010. What a disappointment it was. Within six months, the sofa started to sink very low every time anyone to sit on it, so I called Kanes and they sent a tech out, and he said it was the cushion. So they replaced the middle cushion of the sofa. I thought the problem was solved. (Not). November of 2011, I called them again with the same problem and this time I was angry because it's not the cushion. I feel that the sofa is a defect. So they sent a tech out again. And of course he said it's the cushion again.

I purchased a set and when it was delivered the front right legs were put on incorrectly. Rather than returning, the delivery man removed the legs and hammered back on. This makes me sick and it shows the lack of quality watching your brand new furniture being torn apart and put back together again. Also, the ottoman isn't here yet. My contract states end of January beginning February; then when I called, they said end of February but now mid maybe sooner! I will never deal with them and their cheap furniture again! I want my money refunded so that I may go elsewhere!

We need your help with a similar complaint against Kane's Furniture. From this thread, and the numerous other postings in the internet, there appear to be droves of potentially dissatisfied (former) customers. The company has sold us defective furniture, and is failing to honor its lifetime warranty, and I was wondering if you'd personally speak to us about your experience with Kane's. We have no way of contacting you directly, and need your help to hold this company accountable. Please email me at **. This is a time sensitive matter and would appreciate your replies ASAP (it is currently January 22, 2012).

I bought a king size Serta mattress Bridegeview ($ 1,400), which after only two months, started digging in the middle, for about 3 inches. I contacted the store, where I bought the mattress, and a technician came to assess the problem. What a farce. The technician stretched a rope between the end of the mattress, to measure if there was a depression in the center of the mattress. He has not tested the mattress with a minimum load, to simulate the normal use of the mattress, was the standard excuse that the company serves.

They sell defective products and blame it on the manufacturer. And they refuse to provide full refund. I ordered an Avalon reclining sofa and loveseat on 12/26/2011. The salesman claimed that this was their "best selling" set. The loveseat was delivered damaged. It took me 2 1/2 hours in their store to get this resolved. They blamed it on their internal accounting systems. After using the sofa for one weekend, it felt like a 2x4 was in the middle of my back. Their technician came out to review the problem and was able to quickly see and acknowledge the problem. He told me the store would be in touch.

This is a follow-up to the complaint I made on December 2, 2011. Kane's called and said they were sending out the part and a repairman on Thursday, December 22, which they did. The part was the wrong one. I was told that someone would call me within 48 hours. No one called. I called them after a week and was told that someone would call me back. As of today, (January 04, 2012) no one has called. I bought this recliner, August of 2011, and still can't use it. I see why Kane's offers a lifetime warranty on the furniture because they have no intention of honoring it. No one honors anything they say at Kane's. This is the Ocala, Florida store.

Savon took advantage of a disabled person. I explained that I was going to get a chair from a disability store. When the salesman informed me that the recliners had a lifetime warranty, I was skeptical but he assured me I would have no problem with this motorized recliner. I also paid 75 dollars for the leather protection and was told if there were any stains, holes, or rips - I mentioned even from a cigarette that the leather would be replaced. Less than a year later, the $581.99 recliner started to cave in on the right side.

A followup to 10-29-11 complaint entered on this site. I know Kanes is aware of my entry. How Because the manager politely mentioned it to me when I inquired about my chair from hell. Well, 1st of all, when I paid $374.49 (1-31-11) for a recliner it was about 3-weeks late for me to have to pick up.

Two new sofas delivered in disrepair and delivery men could not repair them and their service department couldn't schedule a date to come and repair them until two weeks later. The service guys showed up a day early. We were not home and then they could not reschedule for another week. So we will have the two sofas for over three weeks and will be unable to use them. To deliver sofas in disrepair is bad enough but to not come out to fix them for three weeks really is unacceptable. I told them I would register complaints online about this and they obviously don't care because they are still not coming out any sooner to repair the sofas. Service department was rude on top of it all.

I bought an entertainment center from Kane's two years ago. All the screws came off of the latch on the part where the DVDs are placed. The top shelf was not put on right. There is a gap between the shelf and what it sits on. There should be no gap in it. When I contacted Kanes about fixing the problem, they would not help. I will never shop with them again because their merchandise is so inferior. If they would have fixed the problem, I would have been very happy with them. The problems that I have should not have happened after only two years. I will tell everyone I know not to shop there because their merchandise is junk and they do not stand behind their merchandise.

I will never walk into a Kane's store again. We bought a sofa/recliner in August of 2011. When it was delivered, the left side of the couch recliner was bent and didn't work. They sent a repairman out on September 10th 2011. He could not fix it so a new piece was ordered. I was told that it would take two months to get the piece. It is now December 2nd 2011 and no piece yet.

Like many other posts here, I wish that users were able to give half or negatives stars. This company apparently has a corporate policy of no negotiation with customers unless it is inventory the store wishes to unload. Today, we went to the Ocoee, Florida store in search of a twin bed frame for our son and desks and associated furniture for our home office. Several times, the sales rep attempted to talk us into various full bedroom suites for our son and offered to take up to $100 off the posted price. However, we chose not to purchase any of these. We did, however, find a desk that we liked and wanted to purchase two along with a matching bookcase. The desks were $199 each. However, they also had the two desks with a corner piece to make an L for $400.

Is there a minus for rating? I am a senior citizen and have never bought a new chair due to finances. I splurged at Kanes on 34th St. in Treasure Island, FL. The mistake delivery was over 2 weeks late. I hired a delivery person. The chair is from hell. Kanes has responded 3 times to "fix" the noise and collapsing and worn out appearance (they said to put a dollie on the arms, but it's not even a year old, duh!). They told me they ordered a new bottom on October 15.

I wish there was a way for a half of a star, because Kane's Furniture at 4501 34th Street N. has the worst customer service I have ever experienced. We ordered a bed from them and the headboard was back-ordered from the beginning and supposed to come in 2 weeks after the rest of the furniture. It then was back-ordered again for 2 more months. The problem is that they never even called to tell me this, so the week that I was expecting a call for the delivery, I finally called them to ask what was wrong. Then 2 months went by with our bed completely apart because we needed the headboard to put it together. First strike.

I am very disappointed in this company because they do not stand behind what they sell. I will not purchase anything else from them. I will let all my friends know about their inferior quality products and them not backing what they sell. When a product is defective, a decent company will make it right or, at least, help to make it right. I am just very angry at their policy of "forget the customer" after they sign on the dotted line.

On 3/24/11, I purchased a dining set, kitchen table with four chairs, a TV stand, bedroom set, sofa and loveseat-end tables, and coffee table. When the furniture were delivered, it was raining hard, and the delivery crew were in a hurry. They assembled the end tables. They brought in the sofa and loveseat. It was noticed that the motor that runs the loveseat was not included, as well as the plastic cover over the push button on the sofa. The skirt on the loveseat and sofa had to be fixed, as you can see the metal frame on the items. It was noted at the time of delivery, that these were missing. They even called the main office about these. To date, this issue has not been resolved.

All week they've advertised that today, 9/2/11 from 6:00 PM to Midnight, if you have a 0-1 on your driver’s license, you can get a free MP3 Player at Savon Furniture. My husband I was there at 6:30 PM and they said that they were all out of them.

I bought a new sectional last year in August. One piece had the legs broken by the delivery men. It took 4 weeks for a new piece of furniture. The representative tried to have me get it repaired. I insisted on new furniture. As I was waiting for the new piece, the mechanical recliner chair showed evidence of sticking. I asked for a new chair and was denied. I was very upset and just unplugged the chair and used the manual recliner.

I purchased a leather living room set with the leather guarantee. I was told it covered any damage to the leather. 2 years later, the leather separated from a chair. I brought it to the attention of customer service. I was told nothing could be done because it was a manufacturing problem.

I am writing this email in a respectful fashion and I am not asking Kane's for consideration or any satisfaction. I am writing this to register a very strong complaint and my outrage at the poorly designed, poor quality, cheap Red Chinese-made bedroom set that my wife bought at Kane's that is total **. Mrs. ** purchased the bedroom set in November 2005. This morning, the bed broke at 3:15 a.m. The box spring or the mattress frame broke free of the side boards and fell to the floor. The side boards are half-inch thick, cheap, semi-hard wood. The side board on my side of the bed cracked halfway up its length and halfway through its width. The series of wood screws that hold the mattress frame to the side board all pulled out on my side 3/8 inch penetration into an inch piece of wood!

I purchased a leather reclining sofa and love seat in May of 2009. The leather started to separate from the seat. I had purchased the extended warranty with the purchase of the furniture. Warranty was with UV3. This warranty is a joke. They denied my request to get this problem resolved (i.e. repair the sofa). I have spoken to the Kane's Store in Ocala a number of times and got no help there. I could not even get the manager to call me back. So at this point, Kane's Furniture sucks. I am only one person and I know what I say doesn't mean much but chances of me buying any furniture from Kane's Furniture in the future is zero and of course, if anyone asks me an if I know a place to buy furniture, it certainly will not be Kane's.

My Kanes kitchen table was backordered for a week. Then it turned into another week, then another two weeks. Finally, when it was going to be 10 weeks backordered, I told them to cancel the order. The other things I had delivered were suppose to be between 12-4 pm. They finally showed up at 6 o'clock, after I had to call them to see where they were.

Within the last year, we have bought 2 recliners from them. The first recliner cost us over $600. We began having problems with it within the first 6 months. We called quite a few times to no avail. Finally, after quite a few more increasingly angry phone calls from us, they suggested coming over to pick out another chair. In January, we did go to the store, picked out what we thought was a good chair. We did not take delivery until 2 months later in March. After we did take delivery, the chair began to break down within the first 30 days.

I bought a bedroom set for my son at Kanes because we wanted a nice one. It turns out to be the cheapest junk on the market. I have purchased much higher quality furniture from Target at a much better price. I complained to customer service about the huge defects in the furniture, including cracked drawers, gashes in the headboard, etc. and they were only marginally helpful at best. Bottom line was taking a little off the price, but telling us that we no longer have any warranty on it, basically, that if something goes wrong or we discover other issues, not to come back to them. Save your money and go somewhere else.

I purchased a bed frame and headboard on February seventh 2011. The bed was delivered the next week and was put together incorrectly. I called Kane's to have it fixed and it has been over 7 weeks and the service man still hasn't come to fix it. I have called customer service and no one responds to my calls. It is unacceptable that Kane's is allowed to treat people this way and get away with it. All I can say is that, I will never buy anything from them ever again and I hope others do their research before making this mistake.

I want to bring to your attention the sale transaction and my experience with Kanes Furniture Store. I had purchased a 3-sectional sofa set from Kanes St. Petersburg store on 11 Jan, 2011. Order No. **. I was assisted by the following people: Cynthia **, assisted me at the store when I first walked into the store on 9-Jan-2011. Rafael and George ** assisted me at the store when I went to the store again on 10-Jan-2011.

In December 2007, we bought a sofa from Kanes Furniture. Once we brought it home, we realized the quality was not what we thought. So we exchanged for a more expensive leather living room set. We spent several hours in Kanes Furniture, making sure we were selective about our furniture, because this was for our new home and we wanted it to be just right.

In May of 2008, my husband and I purchased a "leather" sofa, rocker/recliner chair and love seat. In August 2008, there was a problem with the back of the love seat. Kanes was supposed to order a part for it and it was to be delivered in September. I called Kanes in January of 2009 wondering about the part that was supposed to have been ordered. They said that it had been delivered to my house on December 24, 2008. I had not seen it and so they were going to order it again. I have not heard from them about it since.