Kane's Furniture Reviews

I called the store several times and was finally told it was not covered on the lifetime guarantee. I was told to contact a furniture repair company to pay to have it fixed myself! Bottom line, they do not sell quality furniture. Go somewhere to get quality pieces and customer service. You are only treated well during the purchase. Try to call back with a complaint and you will find yourself ignored.

May/June 2011, we bought our first home, and after looking at several stores, picked furniture from Kane’s to furnish our living room. We were drawn in by a sales ad and bought what we thought was a leather couch. In hindsight, we now know that it was bonded leather, nothing more than a cheap plastic composite. We have a dog and a cat, and we knew that there would be scratching and wear and tear - part of what we thought would give our leather sofa character. Throughout most of 2011, the couch performed decently to our expectations, and we continued to condition it with leather conditioner.

Early 2012, the seat of the chaise began to soften and tear. Initially I assumed that we must have damaged it in some way. Then the entire panel began to lift and tear, and the more it softened, the more it ripped. I contacted Kane’s in Casselberry, FL and was told that there was nothing covered under visual warranty.

Fall 2012, I contacted Kane’s again. The associate was rude and was not willing to hear any of the details and suggested, “If you know how, you should Google leather repair.” I was furious. I wrote an email to online feedback and was within a day contacted by a Kane’s representative. I don’t recall her name, but she stated that after 1 year, Kane’s is not responsible for any visual guarantee even if it's a valid defect. She suggested that I call the actual manufacturer of the sofa and gave me their contact information in North Carolina. I contacted them, and they told me they would only speak directly with Kane’s... cycle of zero progress. They had no intention of talking directly to customer. I immediately contacted Kane’s again via the website. I received no follow-up or recognition from there.

Christine from Kane’s corporate contacted me after I posted on Kane’s Facebook page in early 2013 regarding the issues. They immediately removed the post due to bad publicity, but I was pleased that it at least spurred Christine to contact me. I returned her call and she arranged to have a technician come out to do an inspection. I was thrilled. I thought, at last, Kane’s was trying to do right by the customer.

Feb 2013, technician came to our house and took some photos and documentation. I asked him if he’d ever seen this before and he said not that bad. I asked him, in his experience, if there was anything that I could do to prevent the spread of the damage, as it’s now travelling from the chaise, up the back of the sofa. He said there wasn’t really a remedy, but that bonded (plastic) leather will do that. He did note some cat scratches on unrelated parts of the sofa (not what we are concerned about, we knew those would happen with life).

I assumed (wrongly) that I would then hear back from Kane’s with a suggested remedy/solution to the issue. After several weeks/almost two months with no word, I left Christine a message at the phone number she had left for me in her original voice mail. No response. I left another message late March. No response. Yesterday, April 8th, I received a letter in the mail from their CFO. While he is apologetic that we are dissatisfied, there were no solutions offered or responsibility acknowledged. He makes reference to the cat scratches on the opposite side of the couch as if that has magically affected the claim.

In the letter I received yesterday, once again Kane’s hides behind the shield of the one-year warranty. I understand they have it written to protect themselves from liability, but that's beside the point. Yes, legally, they are likely covered. But morally and on a customer service level in an economy where every consumer holds close to their money, I am disgusted on their stance.

They have made their stance pretty clear that they don’t intend to remedy the problem in any way, shape, or form as far as repair or replacement costs. I in turn am making my own stance and advising any and all within my communication reach of what their corporation stands for. I am disappointed with myself that I didn’t do more research on the foundations of Kane’s and the details of their "guarantees" before making what in mine and my husband’s eyes is a large purchase. Did you know that you have over 160 complaints according to Consumer Affairs? There are 240+ claims too on the Better Business Bureau (BBB) website, and soon to be one more on each.

In addition to publically sharing BBB and Consumer Affairs reports on Twitter, I’ve notified over 500 Florida residents (most of which are home buyers/new homeowners/newly married couples hitting prime furniture buying demographics) and asked them to share on their own pages, exponentially sharing our story nationwide.

They go through a third party that "apparently" comes out to your house to treat your stain. I assure you the last thing that this company is doing is helping you treat your stain. In actuality, they are sending out a small bottle of stain remover. You will be upset because you probably dropped at least $140 on this so-called care and it barely works. Nonetheless, they treat you like shlub and dish you off to another company when your furniture is ruined! This is the same company for leather care and wood care as well. With leather care, if you do get that puncture, they essentially use a colored glue to fix the hole. This likely will look just as bad as the hole itself. The perks of the fabric care and leather care are the treatments.

For fabric care it's the stain guard. You can buy this at Home Depot or hardware stores for less than half the price. They say a professionally trained technician applies it. I assure you, a 3-year-old could handle this process. They also say a onetime application. You can apply it yourself if you bought the darn bottle as much as you wanted. And don't forget if you get a stain, you might as well have some "shout" cleaner because that is about all they are going to do. And as for the conditioner and cleaner with the leather, congrats! You can buy that just about anywhere. Don't waste hundreds of dollars. Kane's is family-owned-and-operated for the last 64 years. It is based out of central Florida. They used to be a credible furniture company, 15-20 years ago! Now they are undercutting everyone to keep earning money, especially in this economy.

The family is very wealthy and hungry for more money - not the standards of operation. This story sounds great, but the operation is a drag. Every employee is truthfully unhappy. Human resources is cut to the tee and they have little to no appreciation for their employees. Benefits are practically non-existent as well. The furniture all comes from Southeast Asia and China, and some from South America. If after all my warnings you do decide to shop at Kane's because you love that ** furniture that is going to fall apart in less than three years and the sales rep or manager told you all about their wonderful, guaranteed for life (which is equally as bogus as the other warranties because it's actually for about 7 years and in that 7 years I guarantee you for life that they will not do anything to help you out! It is not worth it!), make sure that you don't get up-sold on bogus things. Only go there on either from Friday-Sunday (they run the same sales over and over).

Don't let the salesperson make you feel comfortable and don't even bother trying to talk them down because they do not negotiate. I highly suggest just spending that couple extra dollars to either repair, reupholster or buy higher quality furniture. Put your weight on it, jump on it, hit the sides and the back, use your force and make sure that whatever you are buying is sturdy. Do not convince yourself that the one on the floor has just been used by a bunch of people and it got a little beat up. You will be using it daily. Yours will look like that in no time. Don't forget that their delivery always screws up, dings up, and inspect your stuff. Refuse it at all cost if anything is wrong. It is the only way by law! After 3 (36 hours) days, they will try and say that it's in your home now and will screw you out of your money.

Now, the store has been giving me the runaround all afternoon, not calling back or telling me what’s going on. Finally, Margie gets the store manager Ron and he tells me they cannot get a hold of the service technician, which is something Margie told me already. He left the technician a message that he better not come back to the store without coming by my house first. However, he can't tell me what time that will be, and they’re only open until 9pm. As a business owner, I cannot believe the poor customer service this place has.

We called the store, and we were treated very rudely. They had no record of the appointment and said we would have to wait another 2 weeks. I was accused of yelling at the store manager when I never raised my voice. I am a customer service manager for a nationwide company and deal with unsatisfied customers myself and yelling at the store manager was an insult. He told me there is nothing he can do for me, but also never apologized for the no-show. I had rearranged my schedule to be here the day they were to show up and received no apology for that either. I again offered to bring the seat cushion in, and he said that I would have to just drop it off and leave it.

I am completely dissatisfied with Kane Furniture. If you are going to spend $200.00 or thousands of dollars, stay away from Kane Furniture. Their advertisements are false advertising. When I told him I was going to call the Better Business Bureau, he said, "Do what you have to do." So this is just the first step of many that I am pursuing.

Finally, in the middle of December and right before Christmas, calls after calls, the bedroom set arrived on Saturday without a headboard. We waited for an hour to find out that they messed up our order and promised to deliver the next day. The warehouse manager promised to show up next day as well. The next day, the manager didn't come. The headboard came, and the guys started putting the bed together, but the mattress wouldn't fit the bed. We waited for another hour and found out that the bed was a king-size bed. Our mattress is a California King. The salesperson never informed us that there are different sizes for king beds.

Since there's no follow up calls, we had to call the store and got nothing but blame. We called the corporate office and got told to buy a mattress from Kane's, or they could take half of our bed frames away (only headboard remaining). They did not even offer a return or refund. We asked and we’re afraid they wouldn't agree. They were very hostile people. I'm wondering how a company with this kind of service could even exist. By the way, Kane's furniture is very toxic. They have a very strong chemical smell, and it took months for us to air out the smell. The bottom line is, buy at your own risk. Kane’s is not trustworthy.

Three days later, Mario from Kane's called and said there was no lifetime warranty on the sofa. The one we had purchased was only for fabric. I told him the peeling was part of the fabric as it was sewn to it. He then thought a minute and said, "No, it's only for stains." This was right after he told me the fabric was covered for everything. Stay away from Kane's and their lying salespeople. Their warranties are worthless just like their managers. I'm buying at American Signature next time. I wish I had read complaints on Kane's before I bought.

Buy from any other furniture store, but not Kane’s. When I followed up with a call to the store regarding my sagging cushion, they were downright rude, arrogant, and even blamed me for the defective recliner mechanism that they clearly sent to me in broken condition. Of course, they then said I made the cushion sag. I have had furniture for 16 years that never sagged from the first few weeks that I had it. They told me that I already had a service call and wouldn't come to even look at my cushion even though it was clearly written down that I complained immediately about this problem.

They are so nice and happy when you go in the store, but are rude and unpleasant and unwilling to provide even the slightest help, saying it's not in the Lifetime Warranty. Then, I was told to contact their vendor. I told them that it's their responsibility and not mine. I am posting this complaint to warn other consumers that Kane’s is useless when it comes to helping you with a problem and their tactics are disgusting. "Blame the customer" should be their slogan, not "Keep your Furniture for Life" or something that leads you to think they actually will help you. Any other store would be a major improvement over Kane's. They are the rudest store I have ever encountered. You were warned. And I'm telling you the absolute truth. Nothing but a major hassle buying from Kane's.

I called and the lady was so rude. She stated that no one has died. I said, “What! This is my money and my son and I do not have beds.” She said the wheels could break depending on the type of tile or carpet. I said, “Well, when the Kane’s manger sold it to me, he did not say that.” Well, she made an appointment for service on 12/11/12. The service guy came out, and he cut my son's mattress out of the plastic and cut the spring. He said that it was not safe and Kane’s will replace it. Then, the Kane’s service man checked my bed. He took pictures and said someone will contact me. Well, I contacted the vice president on 12/12/12. He said that he had to look at the pictures and he will call me back. “I was not ready for this.”

He called me back and he said that with my son's bed, he could not do anything because of stains on the bed, so that voids the warranty. I said what! Then, the vice president said, “It looks like you have been jumping up and down on the bed.” I said, “What? Did you hear what you just said Mr. Vice President?” I said, “I am a grown woman. What ** would I look like jumping up and down on a bed that I have to sleep on?” So he said, “Let me see what I can do.” That was on 12/12/12.

It's now been about 3 weeks and no Mr. Vice President. So I want the world to know, do not buy anything from Kane’s. Kane’s furniture quality is so good that it's guaranteed for life. I guess that's true if you weigh 120 pounds. I feel like Kane’s should give me back my money and take this cheap ** furniture back. People, I cannot say it enough, do not, I repeat, do not buy anything from Kane’s. Kane’s doesn’t stick by their guarantee, or like the Vice President, their word. Do not buy anything please!

The force that would be needed to cave in the arm of the sofa would need to be an equivalent of dropping a bowling ball from the height of the ceiling and we don't own a bowling ball. I suggested that the sofa might have been damaged in shipping, and she retorted that we would have noticed it 7 months ago. This is unsatisfactory on a number of levels: 1) normal use could not have caused the damage and the sofa has been subjected to very delicate use. 2) The service technician failed in his analysis about the cause. 3) Kane's is refusing to stand behind the products they offer. 4) "Quality so good that it's guaranteed for life" as a motto is patently false advertising. 5) Caveat emptor is no way to guarantee repeat/loyal customers. This is a deceitful business with an unsustainable approach to their clients and business. We will never purchase a single item from Kane's Furniture again and exhort others to boycott their products and business.

I complained to Kane’s Furniture and they sent a service man out to access the sofa and loveseat. They called us back to say it was because we were snowbirds and the sofa was left in the elements for 6 and a half months. This is a lot of ** as we leave the air conditioner at 85 and the dehumidifier at 50 percent. Their next excuse was we've had it for 2 years. What happened to the lifetime guarantee? I'm surprised to see that they’re still in business.

We are hard working people and earn money the hard way in this hard economy to have some bogus company take you for a sucker. It really hurts. I wish I could meet the owner face to face and bring him to our home to see the garbage they sold us. I will never set foot in Kane's ever again except to take back this garbage and dump it in front of their door. People, please read the reviews and don't go to Kane's. You will regret throwing your money away, honest to God. Beware of the sales people here. They will lie to you just to get their commission. I so regret ever setting foot in this place.

Because we didn't take it out of the box within 48 hours after receiving the furniture, they were not responsible. They sent someone out on October 26th. He came out, looked at it, took pictures and said basically nothing and left. I told him what happened with the delivery drivers, how they could not get the truck up to the house and ran over my mailbox on the way out etc. He didn't care. I told Kane's I would not be paying for broken furniture - period, and they would be going to small claims court. After a couple of days, they agreed to replace it. Now on November 2, here they come. They deliver another piece and leave. This time, it's the wrong piece. We called them up now, they can't make it back until November 16th. Finally, we got the furniture.

This experience has opened my eyes. First of all, the furniture is garbage. Had I looked at it carefully, I would have never bought it. Most of it is made of particle board. It's crooked, screws are missing and I had to fix the backing on it. It is not worth $130 much less $1300. So I got ripped off. Secondly, the people who work there except for the salesman are rude especially when held accountable for their ** furniture and lousy service. Had I known this, I would have gone to Walmart or Home Depot and saved myself the grief. Kane's Furniture and service sucks big time. Never will I go back there, buy from there or refer anyone to shop there.

I politely told them that if they did not fix the problem, I would stop paying the bill, to which I was told, “Well, if you do, your problem will be with your creditor.” I said, “Oh no, it won’t be. I will stop paying. I will then go to small claims court, and I guarantee not only will I get to keep the furniture, but the creditor will get the money from you.” Also, I said that I would personally come with at least five other people and protest outside the store so that other consumers would know not to buy from Kane. Well, lo and behold, the tech was there 2 days later fixing the sofa. However, the tabletop that came was in similarly bad condition as the one I already have. So they gave me another date for delivery. That day came and no one showed. I called the headquarters and started to get the runaround. This company should be fined for breach of contract. And the BBB should be ashamed of giving them an A+; this is not an A+ company. Yes, their workers are polite; however, their product is shoddy. And if BBB hadn’t given them an A+, I would never have purchased from them.

I called the store and the manager said he tried to work with the warranty company and they still said no. The warranty does state that a one time repair would be made (accidental) if this was to happen. The warranty company was very nasty and said they were not covering it and that was final. I called the Corporate headquarters (customer complaints) for 2 months and no one called me back. When I called last week and asked to speak to her boss, she picked up the phone right away. At the end of the day, she said she could not do anything either. I told her to come pick up her furniture. I would no longer be paying for it - she said she couldn't do that either. I said, "Okay, I am glad I didn't finishing paying this bill." But it makes me mad that the the merchant can advertise that their furniture has a lifetime warranty plus sell you an extra warranty. That is false advertisement. Kane's Furniture is a lie, has poor quality and I will never buy anything from them. I will go back to Haverty's where you truly get what you pay for - it may be a little more but it is quality, and Haverty's does stand by their customers.

At one point he must have put down that I needed new cores for two pieces of the sectional. He told me I had to wait 4 months for the cores. When I called them at the store as to where the cores were, they told me that the manufacturer of the sectional sent the wrong ones and I would have to wait another 4 months for the cores. When the cores finally came, after many, many calls, it was August 2012. At this time, one of the recliners was also sinking. He put the cores in. I had to leave town for 9 days thereafter.

When I got home, the chairs and the recliner were much worse. They sent the same repairman back and I had him sit in the chairs and the recliner. He agreed with me that they were faulty and crooked. I called the store to see what they would do and was told that the report of the serviceman did not have a written report at the end of the inspection. I said the furniture was worse than ever. It is crooked and feels like there is no foam in the chairs, and the recliner when reclined hits the person in it in the middle of their back with either wood or a bar.

I told the manager, **, at the store and he said he would send the repairman back. I asked him to come also, only 20 minutes away from me. He said he would try. In any event the repairman came back and agreed with me (I had him sit in all faulty chairs and the recliner). I asked him how come he did not write a report as the faulty furniture. He said he always writes notes explaining his visits to customers and what transpired. I told him that the manager said he did not. He said "They are lying to you." In any event I am left with faulty crooked furniture.

I am 71 years old and have a bad sciatica problem which has gotten much worse since telling Kane’s about the furniture. I cannot have an MRI because I had a defribulator inserted in my chest for my heart. I have been telling them, including corporate, that I must have this resolved for health purposes. They have succeeded in delaying fixing or any other solution to this matter. I reported them now to the Better Business Bureau and Angie's List complaint department.

The furniture is supposedly warrantied for life. Kane’s responded to Better Business and said they were having a few times and there is nothing wrong with the furniture. I am at my wits’ end. I do not have the money to buy new furniture. They have now been telling me for years that there is nothing wrong. I would never buy another thing from Kane’s. They are disreputable and in my estimation, lie about what transpired. They never left me a copy of the reports of the repairman. I did not put down dates because I trusted them and was repeatedly told the furniture would be fixed to my satisfaction.

I am 71 years old with a bad back and I do not have small children here and I do not do calisthenics on the sectional. I need someone to come to my home to verify what has happened to the furniture. The repairman, I believe, is in cahoots with the manager and I think maybe they fear losing their jobs if they tell the truth about this matter, especially in this economy. Shame on Kane's and the manager at the store and the repairman. Prior to purchasing the sectional, I had bought two etegiers from Kane’s and an $80.00 dolphin and at the time of getting the furniture, I bought a rug to put under it. The etegiers were approximately $1,800.00. The store evidently is having economic problems and do not honor their warranties. They delay you (at least me) for a few years and then say there is nothing structurally wrong with what you (in this case me) bought from them. I am shocked beyond belief that they would pacify and lie to me all this time.

The salesman lied about the $100 return fee and he failed to inform me on the so-called company policy. I read my contract and nowhere on it does it mention the 60-day trial or the non-refundable return. If this is company policy, why is it not stated in the policy? I spoke with the local manager. She stated that I must speak with the general manager. I spoke with the general manager, Garrett ** and the salesman on 8/31, only to have the salesman say he did not tell me such a thing and the GM said the salesman is not lying because we have no fee of $100. The salesman said that I must have mistaken the $100 delivery fee as a return fee but there was never a $100 delivery fee mentioned. The company's delivery fee is only $39.99 which they charged me. I have my receipt to prove it. Again, it was another lie by the salesman. I asked if they could pick the unit up because I couldn't use it and I'm placing it in my garage. I risked humidity, wetness and other unpredictable stain.

The GM said, "No, we will not pick it up and if there are any stains, we will not accept it back." I asked, "How could your company force a 60-day trial on something I paid for and have to pay to be picked up? Please show me in your policy where this is stated." He responded that it's company policy and the 60-day sign is in the window. The salesman also agreed that he did not inform me of this 60-day must stay in home trial. The GM said, "After the 60 days, you can call us. We will pick it up but you can only exchange it for another mattress." This was after the local manager told me I can exchange for anything in the store, another lie, but the local manager stepped in and agreed she did tell me such a thing.

After the GM gave us a speech of how he's been there for 10 years, he turned and asked the local manager when this policy came into play. The local manager said, "It's been in effect for quite some time." So now, the GM doesn't know the company policy and he's been there for 10 years but he "knows the company and its policies." This place is a joke and they have nothing in writing to show their so-called company policies. I am still stuck with a $1077.99 mattress that's 9 days old and they will not accept it back. I will file a complaint with the BBB, CCC, ACC, ABC, NBC, anywhere I think is helpful and for everyone to see. I am also filing a complaint with my local "in your corner" news station. I will not go away easily. This place sucks! And I do not recommend this company to anyone. I should have read these reviews before making my purchase. I would have definitely gone elsewhere. I will keep you posted on the results!

It's too bad we had to go through all of this. As we can see by other complaints on this forum, we are obviously not alone. It should never have come to this for a resolution to be reached. We have our fingers crossed that it will be uneventful. Hopefully, Kane's addresses their policies and starts requiring training in customer service. They have a lot to learn in the areas of customer service and customer retention.

After being patient and waiting for over a month, on the 18th by 12:30 pm, I had not heard from Sav-On. So, I called and was told it would be the end of the following week (Aug 23 or 24th). I explained that would not work for me since I have guests arriving and needed to complete the bedroom. I had to go elsewhere to purchase night stands. I asked for a refund and was told it would be 5 to 7 business days for processing. Today, 08/22/2012, I got a call from Jennifer, the accounting manager, in the Port Charlotte location telling me that my refund would be in the amount of $333, not the $520 I paid. She said that because I received additional discount for purchasing the night stands, they would have to deduct that amount.

Now to me, I am being punished for their not standing behind their promise to deliver the night stands in a reasonable time. Also, she gave me a choice of waiting for the stands to come in. Now I either accept the night stands whenever they may come in, which I no longer need, or I get ripped off for $187. And by the way, it has now been changed to the end of the month, or not! I feel this is unfair business practice and will never shop at Sav-On Furniture. I will also make sure I tell anyone who will listen not to buy from this company.

Four of the pieces were damaged and/or defective (both, actually), which we couldn't see until they left because they had the floors covered in all the packing from the furniture so we weren't really able to get close to any of it to look. We called the store less than 24 hours after delivery expecting a quick replacement. A tech was scheduled and sent out and he was able to repair one of the items to perfect condition. He was very friendly and professional (Lance). The other items had so much damage and defects that we informed him we still wanted to return them as we had paid for new items, not repaired items, which he completely understood.

He informed us that a manager would be contacting us within 48 hours. No one called. We called and left a message three days later. No one called. Finally, we spoke to someone, but got the runaround from the assistant manager, the general manager, and the office manager (Erin, the nicest of them all) who insisted that they absolutely could not refund our money that we would have to accept an exchange instead. That was their policy. No exceptions. Numerous calls went unanswered or took days to return and still the only “solution” they would offer was to exchange the items. Obviously, this is in the best interest of Kane's, not the customer - but they would not budge.

After numerous calls and endless arguing, we told them we did not want to exchange the items - we just wanted them returned. They continued to refuse that as an option. The GM, Carlos, essentially forced an exchange; at which point we told him we would not allow the same delivery crew into our home and that if they were sent out, we would have security escort them out. We also told him that we would not allow the furniture to be delivered into the house unless it was absolutely 100% perfect, because we did not want an exchange and that he was only doing what was in his best interest, not ours. He talks over the customer and refuses to listen to what you say when speaking.

He insisted that we had “agreed” to exchange the items with the office manager previously, which we informed him we did not. We had asked to return the items from the very beginning, but were repeatedly told we had no choice; they would not take them back unless we paid a 20% restocking fee for defective items (almost $400). The office manager called back later to schedule a forced exchange. We reiterated that we did not want to exchange the items - we just wanted to return them. We had already discussed that they would only exchange the items.

When the delivery people showed up, the new crew was friendly and professional. We informed them of the difficulty we were having, that we did not want to exchange the items, that we were not being given any choice, and that we just wanted the defective items picked up. We let them know that we were not going to have them bring anything into the house until we had examined every inch of it. They told us we did not have to accept an exchange. They called the dispatch department and told them that we did not want an exchange and we spoke to Liz at that location. She apologized and said she would call the GM and get it resolved and have someone contact us regarding picking up the defective items.

The GM (Carlos) called while the drivers were still here. He continued to talk over me, insisting that we “agreed” to an exchange and that he wouldn't have loaded the furniture onto the truck and sent it if we didn't agree to take it. We never agreed to take an exchange. We repeatedly (dozens and dozens of times) told them we wanted to return the defective items and were not interested in exchanging them. We were forced to take an exchange, but the drivers told us that people do return items and that this was not the case.

Because Carlos insisted, we had agreed to accept the items (we did not). I asked if we should be recording our calls with them and Carlos said that maybe we should, essentially calling me a liar that we had agreed to an exchange. Our conversations had consisted of nothing more than going in circles, telling each and every one of them we just wanted to return the items and did not want an exchange and them telling us that we could not return the items without paying a 20% restocking fee and that we had to take an exchange. It doesn't sound like an agreement to me.

The only way we ever got a response was disputing the purchase with our credit card. But as of yet it is still unresolved. While some of the items are good, the ones that aren't are really bad and Kane's is not interested in serving the client. They will do what's right for Kane's and they don't care about the customer at all. I would strongly warn everyone to stay away! We purchased items from Rooms to Go and Havertys and the delivery staffs were all professional, courteous, and polite. Overall our experience with Kane's versus Havertys or Rooms to Go was like night and day! Stay away! Save yourself money and endless grief: buy somewhere else and check the reviews first. I wish we did.

To my surprise, after the service rep inspection, he opened the back of the cushion and showed me that the material inside is a flat piece of sponge of poor quality (Kane's commercial advertisement - quality is so good it's guaranteed for life). Approximately 3 days later, a manager of Kane's of Melbourne called to informed me that Kane's cannot do anything about it because the cushions are not covered under the manufacturer's warranty. I contacted the Kane's Corporate office without getting a response from their Customer Relations manager.

But today it was bad I am suffering with chronic diabetes with numbness in both feet. I bought the rocking chair and stool. When I get up, I walked into my kitchen and around and the dog keep licking the floor. When I look, so much blood at every footstep. When I look at my foot, a screw from the stool imbedded on the side of my foot. I had to go to the ER at once - this is rotten I say. When we looked at the stool, the screw seemed to unscrew itself with the rocking I am sure. And the screw was not screwed in properly - it was screwed in sideways, when it was supposed to be straight.

That is not it. I keep hurting my hand for well over a year now wondering what is going on. Not until a month ago, my grandson who is only 15 months old had a huge bruise on his cheek and I was babysitting him. I thought OMG! What cut him so bad, and it keep happening until one day a few weeks ago, my daughter found a shape either screw or nail inside the chair about 1 inch long. My grandson hurt his leg and his cheek and my hand. If anyone has any advice after reading this, please email me at **. Please, I am sick of the lies and the faulty furniture. Thanks for reading. God bless.

Now we have a problem with the mattress. It is all hollowed out where we sleep and of course, we found out that the saleslady lied to us. Kane's does not own any mattress or bedding companies and Doc, the current salesman, said the fact that she lied is not his fault and there is nothing he can do about it. Of course, they want extra money for another mattress set and a delivery charge, which we should not have to pay since this is an exchange merchandise, not newly purchased merchandise. It seems that it is very difficult for any of Kane's salespeople to tell the truth or make any adjustments even on exchange merchandise. Not a company I'll wish to continue to do business with. I will not recommend Kane's to anyone for any furniture.

We called back to Kane's and told them we were not happy with the repairs. They told us the coffee table was fixed and they would send us a new corner section. Now today, two false attempts from them to come out this month on Saturdays. The first one, they did not even call to say that they were not coming. Last one, at least they called on Saturday and said they had to rebook. They called and wanted me to waste another weekend waiting for them. We said, "No way, come during the week to fix this." Today, Thursday, the rep finally got here. After getting lost and us having to explain how to get here, we live on Hwy 60 main highway, hard to find. LOL. So he got here and first thing he wanted to know was what's wrong. He did not even know why he was here. I told him the corner sectional. He wanted to know what's wrong with it so we took the sectional apart for him.

The rep was not helping, just looking at us. We showed him the tear on the bottom, then he had the nerve to ask if we have anything for him to repair it with? I told him, "Why are you even here if you don't know and don't have anything to fix it with?" I told him, "That's it. I think it's better that you leave." We called Kane's back get a rep. He told me that they were expecting my call and transferred me to his supervisor. I talked to him and he did not even know who I am, so I explained everything to him and he came up with "Well, I should have called him." This was the first time I talked to him. I just wish they would get their act together and replace this. We can be done with Kane's, 8 months is long enough to have nothing done.

So a few days before my furniture was expected to be delivered, I got a call that my couch had not come into the warehouse, but would definitely come into the warehouse in a few weeks. After waiting for the couch for over a month, I decided to cancel the couch, but I would wait on the dining room set because I loved it! After waiting for another 2 weeks, I called and they said that the table was available, but the side chairs were now on backorder. After speaking with the manager David, I was assured that I would be compensated for the long wait period, but not given an amount of how much. My table was finally delivered, but only one side chair came along with it. The other 3 chairs would not be available to be delivered until July 6th! OK, I decided I'd wait. But about 2 weeks ago, I tried contacting the manager again to find out exactly how much I would be compensated and of course, he was unavailable but he would call me back the following day - no call.

I called back a few days later and again, he was unavailable but was reassured by Debbie that he would return my call soon and was also promised that my chairs would be delivered on July 6th. Still, no call back from the manager so I called back on July 5th and firmly asked to speak with the manager again and was told the same story. Then when I asked them to confirm my chairs would be delivered the next day, Debbie stated, "Looks like they aren't going to be delivered to the warehouse until the 21st." That's when I lost my cool! She said had she promised my chairs' delivery on the 6th, she would have made notes in the computer saying so. Really? I told her to flag my account because they hadn't heard the last of me! She offered to cancel my order, but I have one chair and a table that I can't return and nothing will match up to. I am so angry with this place and not sure what to do! Almost 12 weeks that I've dealt with this crap! Not impressed at all! Never, never again will I go back there and purchase anything!

So, I finally got someone to come to my apartment to look at the couch cushions and they called me the Friday night before saying they coded the appointment incorrectly and I had to re-schedule. I had to re-schedule to the weekend I was moving apartments because of their mistake. I rescheduled, someone came and took pictures and I called them back. Yes, I called them after it had been well over 72 hours and they said they were not going to do anything to fix the cushions because the couch was dirty and had obviously been used and that was why it's ripping.

Dirt had nothing to do with seams ripping. Dirt had nothing to do with the fact that the seams were clearly, poorly manufactured and the cushions fell apart. There are plenty of couches that last through several children, animals, etc. and still hold up, regardless of any "dirt" that is on the couch. Then, I was told that I was being too concerned with the fact that the seams were ripped instead of the fact that my couch was dirty - obviously dirt was not my first priority. The fact that my couch is literally "bursting out of its seams" is what I'm aiming to fix, at which point I said, "If I clean the couch and have someone look at it, will that fix the issue?" To which I was told, "No, you can't clean the cushions now that they are torn like that." Thank you for proving my point.

I am beyond dissatisfied. I am beyond angry with this company. I think it is a horrible thing that big companies in cities like this can completely take advantage of their customers and have absolutely no sense of pride in their product. I was sold a very poorly manufactured couch with "lifetime warranty" and they absolutely will not stand behind their product. I just think that is very unfortunate. I have not heard a single good thing about Kane's in speaking with others in the area. I have only heard negative comments, especially in regards to quality.

I am a young professional and I am very upset that I spent this much money on a couch that I didn't even get a year's worth out of and from a company that is not willing to do anything to fix it.

We paid $5,000 for two couches and a chair and the seams are ripping. We sure learned a lesson about warranties. An attorney can contact me to discuss alternatives. I do not think Kane's should be allowed to do this to the people whether young or retired as we are. We thought this furniture was good and we were sold on this concept. There are only two of us here with no children. We thought it would probably be our last.

They delivered the wrong bed, one without storage. I called and they said there was an extra charge and that they couldn't take the charge off despite it being their problem. Fine, that was okay. After I got home after settling the extra charge, I was looking over my receipts and it looked like they charged me way extra. So, I called and asked to speak to the manager who picked up the phone in one ring. I asked Donny if he had time to go over the bill with me (this particular Kane’s is 50 min. drive from me so I did not want to have to drive out there). He said he did not have time because the store was jam packed. Mind you, this was also on a Sunday, around 5pm. I said okay, can you call me back? After 5 min of being placed on hold, he told me to call Shannon the office manager at a later day. I told him to come pick up his room, I did not want it.

First off, it is your mistake; you should have better customer service skills and tell me someone would contact me asap. No one contacted me about picking up my bedroom. Any time I call to speak to him "he isn't there", unbelievable.

The store refuses to give me copies of their "service reports" and have a too-bad-so-sad attitude. The store never called me after the service techs came out. I had to go to the store to get verbal report. I never saw a manager despite being very vocal about my dissatisfaction. I feel Kane's sells junk then refuses to honor their warranty claims. I despise being treated like an idiot as this store routinely does. They pulled the same thing on neighbors who did not follow up with a complaint.

The guys never even tried to bring the furniture up—it never came off the truck. The driver simply said we could get mad all we want, but he was not bringing it in. We asked if they could get more help and he said his boss said no. They asked us to sign off on the paperwork for acceptance. We refused, so they got into the truck and left. We went to our local Savon where we made the purchase and talked to the manager who said he would refund the delivery. He added that he would ask some guy that he knows to bring the furniture over to us on Thursday and dismantle it and bring it up stairs. We could give this guy the $100. The manager seemed to be more interested in telling us that this has only happened twice since he worked there and the delivery guys get paid by delivery, which had nothing to do with solving this issue.

The manager seemed not to care one way or the other. The only thing he could say was that we had to wait until Thursday when they could get the furniture off the truck because the driver could not break his routes to bring the furniture to the store; it had to go back to St. Petersburg and brought back on Thursday. Now, we're ** if we do and ** it we don't. They still have our sofa and our money. Imagine that. I will never shop there again.

The manager said she would give me the 15% off so the salesperson was writing my order, and then told me the chairs were out of stock, and would not be in until April 14. I asked if I could buy the ones off the floor, as you have 4 in St. Pete, and 4 in Clearwater, and they said no. Being a snow bird, I have to leave April 9th after Easter. He told me that I could not get the 15% off the wall hanging. Really my friend and I have shopped at Kane’s for 11 years, and have sent all my friends to your store. I have spent too much in your store to be treated like this but I will not be back. I think your staff was combative, and ** is so out of line. For $20.00, I will never shop in your store again. I will replace all four chairs, rather than buy two from you.

The company offered me a $100.00 in store credit and an apology that means nothing at this point. I then requested a refund for the purchase amount after they said it would be the middle of March before my furniture would be in. I also requested a refund for an end table that I purchased on a different day. I received a refund for my furniture and I am still waiting for the end table refund. This company has been so rude and has not communicated with me. I have initiated all the correspondence.

I spoke to Christine, a customer service manager, at the corporate office and she indicated that she would investigate the problem and get back to me. She never did. This company and its employees lied and did not honor their advertising. If I would have been told on the first day that I was in the store that their promotions were only for that day, I would have given them a deposit on the item to hold the item and promotion until I had a chance to measure.

Their response was, "We are not to do anything about it". No apology was offered. A letter was sent to the president of the company with no response. A complaint was filed with the Better Business Bureau, the response by Kane's to the BBB was a total lie.

I called the Kanes store where I purchased the furniture many times to talk to a manger. Either they're too busy or they would call me back and as of today, no call back. I just wish I would have read the complaints before purchasing the furniture. The sad thing about it is, Kanes doesn't stand behind their product and I don't understand why Kanes are still in business. So now I got to purchase new furniture because I'm so embarrass when I have friends come over and they sits on the sofa and it's like their sitting on the floor because how low it sits. I would advise anyone who need furniture or etc.. Please read the reviews before you make a costless decision like I did.

Two weeks after, the magazine Soap contacted me to inform me that he had found nothing unusual for this mattress. Savon furniture, and Serta have now lost a customer for life, and I now understand why so many consumers complain of Serta mattresses. I paid a part of the problem by adding a pillow under the mattress to fill the hollow in the center of the mattress.

After several days with no return call, I called the store. The first person told me that they could repair the sofa and would not refund my money. The second person (same call - store manager) told me that the sofa on the floor was the same and therefore the sofa was made "according to manufacturer’s specification" and they would not refund my money. After applying pressure, I was told they would take it back, but not without charging me a restocking fee and that I would be contacted the next day to coordinate pickup. It has now been a week with no call.

First, there is no way that the sofa they delivered to me was made the same as the one in the showroom. I sat in the same position on that sofa and did not have the same experience (I would not have purchased the sofa if it did). Second, to have a sofa that is unusable (as acknowledged by their own technician) and refuse to provide a full refund are inexcusable business practices. I now have the sofa sitting in my home waiting for their call and the return. I have since purchased a La-Z-Boy set directly from the La-Z-Boy store. It is made in the USA and incredibly comfortable. This is my third set from La-Z-Boy. They deliver products undamaged, are incredibly well made, and have never had a problem in 15 years of ownership. I tried to save a few bucks and it came back to bite me. Do not believe their quality and customer service claims.

I called the store and they used a stall technique to finally get a tech out, who was rude and took lots of pictures, flipping the chair all over the place. Then, he told me the cushion had to be replaced. He said nothing of the base of the chair, which sits about 3" lower on one side or the right arm rest that was starting to get loose. Over a month later, a box showed up with just some foam cushions in it, no springs, which were shot. I weigh 200 pounds, not a guy who crushes furniture and complains.

After a month or so later, they finally told me corporate says it’s a wear problem and not covered. Do they think people buy recliners not to sit on? A lifetime warranty for a recliner at Savon means absolutely nothing at all, as does the extra 75 dollars they conned me out of. I would never recommend Savon to anyone, and their lifetime warranty is just an advertising gimmick. Oh by the way, my grandmother and her war vet husband also are having the cave in problem on their recliner sofa and they weigh half than I do. This is what I'm left with, a junk chair and a box of foam.

The manager had someone call to tell me "Too Bad" 2 days before Christmas. Don't get ripped off like I did by this store. Over 600 dollars down the drain, and a box of foam to put in the garage, the chair I got at Big Lots for 200 dollars was better built. It's the white recliner in the photos above. It is total garbage. Shame on you Savon! You could have at least taken this chair back for store credit, let alone the 75 dollars for the worthless leather protection.

After 2-3 service calls, Kanes said they had ordered a new chair bottom on October 15 and the new one should be in about November 15. I do believe the service man showed up on December 7 (Pearl Harbor Day), how ironic? The chair is still not OK. The manager said on December 23 that he would order a chair change-out. On December 30, I called, Kanes said they would have to send a service man to inspect on January 4.

I have called several times and have been given several stories; the latest is that the piece will be here middle to end of January. Everytime they are called, there's someone who will tell you that they are going to check on it and call you back. Everyone have their lies and no one will call you back.

There are plenty of other furniture stores in Ocala Florida to buy from and we will use one of them next time. I will never go into Kane's Store again.

The salesman offered to give us the corner piece, which we had no use for. Instead, we asked for a bit off the desks or the bookshelf. The sales rep refused and argued with us about seeing the manager. When we met with the manager, she sat in her office with a smile on her face and a glint in her eye. As soon as the salesman told her that we were asking for money off (without the full reason behind it), she refused. My husband explained that we had spent a bit of money in her store in the last year (a full home theater recliner set). Her response, without ever losing her smile, was that she had customers who spent $30,000 and didn't receive any discount.

I work hard for my money (this would have been a cash purchase). Regardless of how much we would have spent, we should not be made to feel like second class citizens that she is trying to wipe off her shoe. This being said, we did not purchase from Kanes (actually find identical desks at a lower price at Staples) and will not shop in their store anytime in the future.

Yesterday, I contacted my attorney. Per his advice, today, 10-29-11, I called Kanes. I said that if no "fixed" situation was done by 11-01-11, I will hire a delivery person to take it back to Kanes for a new chair, refund my money for delivery and inconvenience. The place sucks. There, I feel better and my attorney will be in touch.

We finally get the headboard and the bed was put together. One of the drawers stick (which I could live with) but then we found a crack on the headboard that had been glued over in a horrible attempt to "fix" it. Second strike. So we called to have a serviceman come to sand the drawer and stain it to fit, so it wouldn't stick anymore (recommendation by the delivery guys) and also to see if they could at least properly fix the crack. We did not want to go through waiting another 2 more months for yet another delivery/headboard. So, here I am now, taking off half a day for the serviceman to come by. I got a call that he cannot be here until 5:30 pm when my time slot was supposed to be 2 to 5 pm. Third strike. I have a second job at 6 pm so I can't do that, so I asked if they could reroute the service guy to me next, and push someone else back that had the 2 to 5 pm slot but they said they can't do that. Thanks for everything Kane's. Never buy from this place if you care about service.

For the TV console, they did not install the TV, so when we did, we noticed that the top of the unit was uneven when the TV was placed. I later had to call a repair person from Kanes. After several calls to get them there, as we were leaving FL. The dining set table was left on it's side when they delivered it, and we set it up. We noticed that there was a piece on the side of the table that was missing, and the chair seats, were loose screws were stripped (that was done at the time they did the treatment of the chair cushions before delivery). When the inspector was there, he noted that a piece was completely missing, so you could not secure the leaf. I received that piece here in VT several weeks later, and persistent calls instead of FL when I needed it.

The kitchen table came with no chairs because they were damaged. After many phone calls, I was told that they were not available. I even went to the Orlando store to see the display, and they were damaged, as well. I asked for them to take the table back and give me credit, which they did, but still no motor for the loveseat and the cover. This has been the most horrible experience I have ever had with a company, and would not recommend them to anyone.

We were also looking to purchase a living room and dining room set, so when they said that, we said forget it, you’re not getting our business there.

That is false advertisement on TV, telling people that if they have 0 or 1 last digit in their license, they get a free MP3 Player. After this experience, I will never go to Savon Furniture anymore. They lost our business and we will not refer anyone there.

One month ago, my stepson plugged in the chair and tried to use it. The recliner stuck and then broke. I have used that chair MAYBE 5 times. It took 3 weeks for a tech to come out and now they were saying it will take 2 months to get the replacement part. I asked for the chair to be replaced in good faith. I have not used it. I do not want to wait 2 months for a tech to come out and replace all the mechanics on the chair. The corporate said no. I'm highly dissatisfied with the quality of furniture Kanes sold, along with the service.

How cheap and chintzy can you get? How does anyone in their right mind expect this expediently cheap design to provide decent service? The Red Chinese makes cheap and shoddy products. And companies like Kane's Furniture buy this ** for pennies on the dollar, under the guise of Free Trade, and peddle it at top dollar to an unsuspecting (and largely unsophisticated) American public. I don't buy Red Chinese junk as a matter of principle and if I knew (though I suspected at the time) that that bedroom set was made in the PRC, she wouldn't have bought it, case closed.

I'll tell you this, we will never ever set foot into a Kane's Furniture store ever again. We will tell everyone we know about the junk you peddle. This mad rush to buy cheap product manufactured in the PRC to sell at high prices here in the USA has to come to an end.

Roger **

Right now, they are trying to not refund me my full amount for the table that was backordered because I had used a coupon for that order and coupon for another order, which they said was fine at the time of purchase because they were different addresses. But now, it's not okay when I want to return something. THEY ARE SCAM ARTISTS! I wish someone would have told me about them before I had purchased anything from them. I will NEVER again.

The seat of the chair began to lose the quality of padding so that you were sitting on a "pancake", also there was no padding in the lumbar section at all. Once again we called so many times that I’ve lost count. Our last call, we told them that we wanted our money back from both chairs or we were going to sue them, needless to say, we haven't heard back from them since then. Ultimately, we are out of $900.00 and are, in essence, without a chair at all. (We are left with the chair that has no seat left and absolutely no comfort.)

On 10-Jan, I purchased the sofa set by paying the full money for the set. The next day on 11-Jan, when I came in to pick up the sofa set, I found that 5 of the 12 pillows on the sofa set were missing. I was initially told that it is an “as is” set and it would be handed over the way it was when I purchased it. The store manager told me that the missing pieces might be stolen or sold to some one else and they are not sure on what happened. The manager suggested to me to cancel the sale if I was not satisfied.

After going to the store on 3 consecutive days, traveling 64 miles each day from my home in New Tampa, it’s really frustrating for me when the manager says I have to void the sale if I am not satisfied. I have spent $100 for renting the U-Haul and getting it to their store only to find parts of the actual sofa set I have purchased missing.

I talked to the general manager of the store, Thom **, and he told me that he would call me back to see if anything can be done to order the pillows, which were missing, and he even told me that he would talk to the sales person, Cynthia **, regarding this transaction and get more details and call me back. However, none of it happened. I called the store again to talk to Cynthia ** and she was not aware of any talk between me and the general manager, in fact, she was not aware of the whole mess at all. They had another sofa set on their floor with the same model and both the GM and the store manager refused to replace the missing parts with the on-floor model parts.

It was a disastrous experience for me as I had guests whom I had invited home thinking that the sofa set would be at my home, and it was a very embarrassing situation for both me and my wife to go through this situation. The sales consultants were telling me that sofa set never had pillows which I claimed existed. They put in a situation as though I was lying to them.

I lost $100 in renting a U-Haul to get to the store. I spent about $50 in travel costs for a deal, which was void. I spent more than 2 hours researching about the store and talking to store representatives on the phone, which is about $250 of me and my wife’s pay time.

Michael was our sales person and was very helpful and stayed until after closing that night, making sure we got everything we specified (we even put in a compliment for him). He convinced us that since we had spent a good amount of money on the set, we needed to cover it with a warranty. He told us that the warranty would cover everything--even if we stabbed it with a knife, it would be covered. Peace of mind. He also took us around the store and showed us several pieces that came back due to damage. So we bought the plan.

A couple of weeks later, our cat put some deep scratches in the couch (he was still adjusting to the new home). Then we called the warranty company and were told that it was not covered, because it was a scratch, not a tear. We argued with them for a while and then got tired and let it go.

Fast forward to November 2010, we noticed that the furniture was starting to bubble up. So we called the warranty company again. This time, they said they needed pictures. So I took pics of the couch and sent these to them. They said they were sending a tech out. The technician came out and said that he believed the sealant never adhered to the leather. He advised me that someone should be giving me a call shortly. I was thrilled, thinking we would have a new living room set in no time flat.

So 2 weeks went by, there was no response. I called them and they told me that they just received the report from the tech and to call back in a few days. I called this company everyday for almost a month. I got excuses like they were shorthanded, no one looked at it yet, and that several people were fired, so they were behind in the work.

It was the holidays. I have never seen a company that was so unprofessional. I looked this company up and found out that they are in California and have approximately 30 employees (according to Google). So finally, I spoke with the supervisor who told me that the claims rep would call me when she comes back. I called her and she then told me, "I have no idea why they just did not tell you your claim was denied. It is right here in the 'noted' because your furniture bubbled up before it tore." They told me there was no way they were going to cover our couch.

So we called Kanes and after speaking to several people, I got to Christine ** who told me she knew the owner of UvcMastergard and she would email him to see if there was anything that they could do. She told me it would be a day or so before he would respond and she would call me . She did not do so. After I called her a few times, she finally called my husband and told him that there was nothing they could do either. He asked for her supervisor and is now trying to get through to him; but if not, we will go to the newspaper, small claims court, or whatever we need to do.

In a month or two, there will be no more couch--it is peeling and tearing up over the complete surface I have never seen anything like this before in my life. I asked them to contact the manufacturer to see if they would stand behind their product, and she told me it is only a one-year warranty. She did not even try. This leads me to believe that either they manufacture this themselves or they knew they were selling junk from a company that does not stand behind their product.

We spent over $2000.00, and all we have is a pile of foam and wood that is covered by leather scraps. And Kanes response to us is basically... Oh well! They have their money, so why worry about the mess they left us with! I make it a point to tell everyone I can my experience with Kanes, to make sure no one has to experience what we have went through.

I also had a problem with the footrest on the love seat. The "leather" was turning green and there was a big tear in the arm of the chair where the "leather" had split. The serviceman who came to my house said that the furniture was covered with "bonded leather". This was never pointed out when I purchased the furniture. If it had, I certainly would not have bought it because I wanted good leather furniture. I am very unhappy with Kanes and their nonexistent customer service. I do not hesitate to tell everyone about it. They have never offered to fix anything or make it good.

I purchased the merchandise; they don't have to deliver it. My mother’s Christmas was ruined. No one cares about that but me, but the reason I cancelled the order was because the manager didn't show me the professional courtesy to return my call. I also found out he was only the assistant store manager after I went back and purchased the furniture again. He lied to me. Fool me once shame on you, fool me twice shame on me.

I immediately called Kanes and was told I would have to have a repairman come out and look at it. I was told it was probably a spring and that if he could not fix it on the spot, they would replace it. Well, when the repairman came out, he said he could wedge something in there that would help, but that this type of sofa, it only has two large cushions instead of three, had a tendency to do this and that it may get worse over time.

I have now been told by Kanes that their general manager won't do anything about this, and that I can opt to have it rigged if I want. My sales person, Jay ** never said anything about this having a tendency to do this. I have spent $2000. On a miserable piece of furniture. This is wrong! I have also been told twice today and one day last week that their general manager would call me and to this date and time, I've never heard from him. I have asked for my sales person to call me and have gotten no response from him either.

She replied that the technician said that the mattress has stains on it. I said, “Ashley, what has that have to do with my bed being broken? What am I supposed to do?” Ashley said, “Hold on.” She went to get a manger. The manger stated that I did not have the warranty on the mattress. I stated to her I was not told about this. “This is not right,” I told her. I will never shop or tell any one to go to Kane’s! I am so upset I am stuck with a broken queen size bed that I put so much money into. I can only say this. Kane’s will set you up, they are liars! Do not believe anything they say. Do not trust them or buy anything from Kane’s.

So I said do not deliver until all chairs are in. She agreed. The following morning, the delivery truck pulled up in front of our house and unloaded the table and seven chairs. When I protested and tried to refuse, the driver explained that we could write a disclaimer on the sheet so that the company would have to take the set back if the other chair was not in within a week.

So I accepted the set. However, the driver did not set up the table. So when I tried to open the leaf, it would not open. I enlisted the strength of four other adults and we finally got the leaf up to table level, but one side won't fit into the place provided. It protrudes above the rest of the table. Also, there is a large clump of something on the leaf top, and a chip in the paint on the side.

When we called Savon back to tell them we needed the thing fixed, they said they would send someone out tomorrow (that is today) between the hours of 2 and 5 p.m. I waited all afternoon but no one showed up or called. Finally, I called and a very snippy woman said the man would call before he comes to just wait. He never showed up. I am now attempting to protest the charge with our credit card company and get Savon to take the defective product. I will never deal with them again under any circumstances.

We immediately called the salesman and were told that it was a error by Savon and the cushions would be remade at no cost but it would take 4-6 weeks. However after 6 weeks I called the store only to learn the salesman was no longer there and no one knew about the items. Since then, I have been trying to resolve the problem but have only been given the run around and told there was nothing they could do. They would only offer to reorder the correct cushions if I paid for them again in advance.

When I call Kane for a service call cause there is a problem they send out a Tech to make his repairs.He uses a crayon to fix my table tops and a shaver to fix my couch and love seat? And if I refuse the type of work the tech does then it will void my so called warranty. So I let him do his thing with his crayon and when the crayon comes back out I have to call for a service call again again and again. When I bought my furniture I bought a life time warranty. I don't feel I'm getting my life time warranty. I'm getting a life time of repairs that I'm not happy with.

When I contacted their customer service, the guy tried to sell me a $3,000 mattress. He then asked me what kind of a car I drive. When I told him, he said, "That's not a cheap car. If you can afford that car, you should be able to afford a good mattress." He then put me through to another lady who scheduled one of their people to come and check out the mattress. The man said he was going to advise his manager that we would be able to do a return and reselect. Four days later, Kane's called and told me there was nothing they could do and I would have to keep the mattress. We cannot sleep on this mattress without the box springs. With the box springs, the mattress is too high off of the ground. When I sit up in bed I hit my head on the ceiling fan.

All I wanted to do was to exchange this mattress for one where I can use the box springs and mattress so they are no more than 18 inches thick. This mattress cost me $1,377.99 and now I can't use it plus I have to look for another one. This doesn't sound fair to me. I would like to get my money back for the mattress so I can go elsewhere and get a more comfortable one. I will never shop at Kane's again. We are now out $1,377.99 plus I am forced to sleep on a mattress that is causing me back pain. I have had 2 operations on my back and this mattress is making the pain worse.

Feeling taken advantage of I asked if I could exchange for another type of chair. Their response was okay but I would still be charged the 20%. However, I read the back of my sales receipt and it states at sentence #9 "Refund policy; you may receive a total refund of any monies for furnishings, only if you cancel the sale within 48 hrs. of purchase" (which I did). They have had my money since Jan. 2010. After calling them several times, they promised me a credit (minus their precious 20%).

I finally received a credit dated 4/30/2010. Yesterday, I received my latest Visa billing and guess what? Kanes has still not credited my account! I called them today, asked to speak to the store manager was told he was with a customer and would call me. Guess what? He did not. The nerve of these people, just who do they think they are? Why do they spend thousands of dollars in ad to get you in their store and then treat you like trash. As far as I am concerned Kane's is nothing more than a bit thief!

In 2008, the leather began to discolor and flake. It literally took 9 months of constant phone calls between Kane's and the warranty company but eventually I got the phone call, "We will be delivering your new couch in 6 weeks. Because of the special order leather, it will take the same amount of time as it did when you purchased your set originally."

As promised my new couch arrived and it was perfect. This also solved the never ending reclining problem! Now just over a year old with the second couch, the leather is doing exactly the same thing; however, I was prepared for what was sure to be a long drawn out warranty fight.

Needless to say, the long fight I thought I was prepared for only lasted 2 days. Apparently when you purchase a lifetime warranty, it doesn't carry over to the replacement piece of furniture. Had I wanted a leather warranty on this replacement couch, I should have purchased another warranty policy prior to the second couch being delivered. Of course, this was not mentioned to me during any phone conversation. I will never step foot back into a Kane's.

When he took the report and photos back to Kane's, I received a call from them on April 15, 2010 saying there was nothing they could do but to contact the company who provided protection. Actually, the company called me back that day (MasterGuard - phone number 18009224273) and asked me if I had my warranty in front of me, which I did. There is only one exclusion, and that is they don't cover discolorations or wear on leather. Okay, I know it is my responsibility to carefully read the policy and I did look at it briefly but when a sales person encourages you to buy something that covers all perils, you can only presume that they know what they are talking about. I am furious. I was misled plus was given furniture that is wearing out after less than one year. I think it stinks. I will not ever shop at Kane's again. The least they should do is refund the insurance in my mind. I have a sofa that is 8 months old and looks worse than my other leather sofa that is 10 years old.

Well, it has happened again. The customer service manager (she needs to be sent to customer service school and certainly doesn't act like a manager) told me there is no lifetime warranty except on the fabric and any warranty is through the manufacturer, which Kanes does not honor evidently. She gave me the name of the manufacturer but didn't know their phone number or where they are located. How convenient! She said I had to call the company contracted to do their repairs and they could charge me whatever they wanted to. Kanes had no control over that. When I told her I would never buy anything else from Kanes, she said I was "threatening" her and then she hung up on me. She also needs to look up the definition of "threat, threaten, being threaten". I am going to contact the corporate office if I can find one. I am also going to try and get the manager of the store, not some person who answered the phone and then claimed to be a manager when I asked for one. I am also going to try and find the manufacturer and contact them.

I think it is an outrage and I am contacting the newspapers and would advise anyone thinking of purchasing furniture from them to think again. The quality is obviously lousy and they really do not care to assist you when it breaks. They should be out of business soon based on the quality and not honoring warranty alone. No matter what I said, they just kept repeating it was abused furniture usage. Now, we have had La-Z-Boys that are 5 years old that are still working and City Furniture for 6 years that are still working, yet something 9 months old that is broken and no response.

Later in the day, I spoke to the General manager of the store who continued with the same lack of concern and stated he did not know where my furniture was and that it could be in a warehouse somewhere and that they have done everything they could. That is wasn't like this manufacture to have this kind of problem. I advised that I would be there to get my $2000.00 back.

Later in the evening, my wife and I went to the store and cancelled the order, however they could not give me our money back until corporate processes it and it could take 5 to 7 business day. We had to ask he GM to see if he could put a rush on it. He agreed to do so. So, 13 1/2 weeks later we have a new house with no living room furniture, no money from them to look elsewhere and a furniture store that has not made any concessions for their lack of production. Thanks for listing and letting us tell the store. We are without our 2000 dollars that they have benefited from having for 13 weeks, without anything in our living room and very disheartened by the whole thing.

We waited another week for it and called another week to have the guy come back and fixed it. When the dining set was delivered, they have to bring it back because the screws are missing. We waited another 4 days. Now, the problem is, there are molds on the nightstand and the bed frame. The wood is not of great quality.

The manager of the Clearwater store made me call every hour just to check on the development. I want them to replace the whole bedroom set but I guess they won't. We bought everything in cash. Kane's has very poor customer service and poor materials.

However, there is a one year warranty on any merchandise purchased from this Savon Furniture store. The uncovered warranty stated on their brochure is not applicable to my complaint. The tear is obviously a very poor workmanship but this Ms. C is not listening to this complaint, however she promised she will send an inspector and we will be called first to make a date for the inspection. The cost of this sofa was $1,099.99 plus the tax it came to $2,000+. The customer service of this particular store Savon Furniture, which is also Kanes Furniture, is very poor and they do not care about customer satisfaction. Up to now, I have not heard from the inspector.

A female at UV3 asked me if I had cut it or torn it or damaged it knowingly and I answered her honestly by saying I wasn’t sure what had happened and that I didn’t think I had caused the damage. She instantly came up with the excuse, "if you didn’t knock it or cut it or see it get damaged then it’s not our problem. So you aren`t covered.”

So my advice (although, I was originally treated well and I am in general happy with the rest of the furniture), don’t buy from Kane’s and don’t be conned into a UV3 useless warranty. I took and sent photos and no one has even offered to come look from either company, I am disgusted and feel ripped off. I will go to Kane’s again but it will not be to buy furniture, but to tell future customers of my problems and to maybe try elsewhere. If only someone could have the guts to come look, then they would 100% back my request and then I would be happier. Beware Kane’s as I live in a community of 1,800 condos and I talk to people, all in their area. Their service is trash.

So I told them I want to return it and get my money back. They said I have to wait for a week and then another week to get the money back, or I have to take it myself to return it. So I rented another truck and paid the guys to put the room back in the truck. This was the only way to get in bed without jumping over a 5-feet box; even if I returned the room myself, I did not get my money back. It has been a week, but no one returned my calls. No one cares. Me and my wife are sleeping on the floor for about 2 weeks now since I do not have the money to go buy another room. I paid over $200 to rent trucks two times and pay guys money to help me loading the room on and off my truck. Me and my family are sleeping on the floor for two weeks, and my bank account is -$210 for all the money I spent in the hotels and trucks.

Well I never heard from him again, so I called (it is now into January 2010). The entertainment center was still not in, he said that probably people who really wanted it and paid for it and were waiting would get first choice. He then said that the delivery date to the warehouse was now Jan 22. Well, here, it is Jan 25 and still no phone call so I call again and this time I talk to a sales manager. He told me the same thing as the salesman.

I emailed Kane's and told them what was going on and just this morning, the store manager called and I got the same thing from her. Also, that it is not up to them, it is the manufacturer's fault not getting the furniture to them. I think that Kane's lies about what they have on the floor and they just want you to pay for something so that they can hold onto your money for months. I really want this entertainment center but if they keep [messing] around, I will have to find something else. Everyone I know will know about their sales tactics. And I thought Rooms to Go were bad, Kane's takes the prize.

Approx. end of September, I noticed that the leather was completely worn away where my legs rested on the reclining part of sofa! I mean the leather was gone, and since my legs only rest on it, I am at a loss to understand this. I called them and was informed that since I had already received a $300 credit, my purchase was now considered "as is." (1) It was no fault of mine that the colors were entirely different, and (2) I do not accept that this is now an "as is" item. Can you please help me to resolve this? Kane's Furniture have been totally non-cooperative in this regard, and I truly feel ripped off and taken advantage of as a Senior Citizen! I look forward to hearing from you. Thank you so much.

I have sent two emails to customer service, but all in vain. As I am alerted by this incident, I cancelled the dining set as they delivered bad stuff both the times. Recently, I have placed again a big order for bed, dresser and mirror, and two nightstands for around $2,800 but I had to return them after careful inspection when the delivery persons were there. Now, I have cancelled that order too. So please be careful if you want to buy from Kane's. With my experience, their customer service is very bad and their material is very, very bad.

I received a letter in the mail informing me that this was not covered under the warranty. I contacted the store in New Port Richey questioning why they would not cover the damage. I was told someone would call me. After several calls with no return responses, I became frustrated and dropped the ball. Each payment mailed in for the furniture had "junk furniture" in the memo section. One would think someone would have called to find out why I was dissatisfied. That never happened. This furniture was not even paid for and it was falling apart.

The final straw came today when two painters in my home tried to lift and move the couch, and the entire bed fell out of the sectional and hit the man's foot. I called the store and again got the same story. I asked to speak to the manager and was informed that "she" was on the phone, and would call back. I waited a good while, no call. I called back and asked for the name of the manager and was told it was Mr. **. I will never buy anything from Kane's. They are irresponsible and unreliable, and do not stand by their product. The customer service stinks and the quality of the furniture is inferior. I will tell everyone I know never buy furniture from Kane's. I have been to Rooms To Go and they are far better in the area of customer service.

Then Areana came out to cuss me out and said, “Hope you burn in this Sun.” So kind. Then Amanda came back out and said she would provide the power supply. About an hour later she came out with John **, who came up to me in my face and grabbed the clip board from her that I was to sign for. Well, I got the power supply! The lost dollars your management team cost you today in PR must be in the tens of thousands. Good Job Kane’s!

My old manager caught a mistake I made so I called the customer and told them of the mistake. They told me that it was okay and to just put it on their Kane's financing. I told customer service this. Three days later, the customer comes in upset that her debit card was charged versus her Kane's financing. I asked what happened and we found the receipt she signed and it was crossed out and had a new figure on there! She became irate, as I was, and demanded she get the discount she was quoted originally. My manager okayed it and tried to tell me that I had to pay the difference out of my pocket when the CSR is the one who manipulated the debit receipt! This is the same person who told me that if I wanted to leave early on Sundays that I needed to bring in my church bulletin for him and then he would let me go! There is no base salary or hourly! This company is a total mess and I do not blame anyone for not wanting to shop there!

Well, I did find the same set in a queen set in the Kanes store in St. Petersburg, FL. I spoke with the manager, John **. The problem comes that the St. Petersburg Kanes set does not include the chest and John told me he would sell the queen set for $2,499 firm. So I called the Sarasota Savon/Kanes store and told them I found the queen set for $2,499 and that I would still get the chest from his store since the set in St. Petersburg didn't have the chest. The manager Kevin told me he couldn't sell me the chest for $300 since I wasn't buying the king bedroom set from him. He told me that he could sell me the chest for $499 and that he would've to write up all the paperwork in his store. So now I am paying $3,000 for the same set as a king set and I am getting a queen, that's a $200 more.

The next day, I drive 48 miles north to the St. Petersburg store as the queen set they are selling is an 'as is' floor model and I want to make sure it is in good condition before making the exchange of sets. Well, it was not in mint condition and had mismatch bed slats with the set and the sales person, Tim, told me I could get the set for $2,299. In the meantime, I had a message from Kevin in the Sarasota store asking me to call him with what I decided about the king set as he had another couple interested in buying the king set plus the chest. I told Kevin I went to the St. Petersburg store and looked at the queen set but that the manager wasn't in to approve the price of $2,299 and I would have to let him know then and I wanted to make sure I could get the queen set before I cancelled the king.

I told him they offered me the price of $2,299 on the mixmatch set and that I would still want the chest from his store. Now he says if the St. Petersburg store is selling me the set for $2,299 that he would not be able to sell me the chest for $499. He said now the price would be $799 for the chest if they were not selling me the set for $2,499. And Kevin started getting rude and bossy and became defensive toward me telling me I was holding two bedroom sets on hold. I told him they are not holding the set in St. Petersburg as of yet and he said he would give me until 12 noon the next day after he talked with the manager in the St. Petersburg store and hung up abruptly.

By now, I am pissed off and can't believe how they are not there for the customer and I feel they only want to make the sale from their store to benefit themselves and not give the customer the best price even if the customer is not able to get all the pieces from one store. Why should I have to pay $799 for the chest instead of $300 or even $499 because I am only paying $2,299 for the other set? Are the managers of Kanes really there for the customers?

I then received my call back, this time within two days, saying that it was not a defect and they could do nothing. It was also beyond the comfort warranty of 60 days, which I do not recall there being any mention of at the time I made the purchase. I have had other bad experience with Kane's warranties and made the mistake of thinking that it was a one-time thing. I will never make that mistake again. I will never purchase from Kane's Furniture again. I feel that they took advantage of me and my condition. I was 8 months pregnant at the time I made purchase and only purchased such an expensive bed because I felt that it would last for many years as my previous mattresses had.

In October of 2007, I purchased a dining table, 4 chairs, a sofa, and love seat from Kane’s furniture in Tampa, Florida totaling $2,172. These items are not the best made items, but are handsome, affordable, and I actually get compliments on them from visitors. My experience was alright with the sales staff, and the things I bought were a fair price compared to others I had looked at. Overall I was not ecstatic, but content with my Kane’s experience until today. I have experienced a serious and potentially fatal defect in the glass top of the table I purchased.

I woke up this morning to find that one of the end leaves of this product has spontaneously exploded all over my dining and living area. While this sounds quite unbelievable and I am still trying to wrap my mind around the event, I did some research and actually found documentation from this happening with tempered glass from one manufacture in California. No one was in the room thankfully, but the glass could be found up to 12 feet away from the table. I have taken pictures and documented this incident and would be glad to share those with you.

I was in shock that a piece of glass could be scattered about in such a radius without impact from anything. It looked like a bomb went off. I couldn't have personally done this much damage to the glass with a baseball bat. This is not a small, flimsy, or cheap piece of glass. It is a half inch thick piece of tempered glass. I am grateful it was one of the smaller pieces and not the larger one, as this has now left a mess in my dining and living room. With concern that another piece of this table could do this at any time, I decided to report this incident to Kane’s to hopefully get it exchanged by defect or at a minimum get the product looked at in my home.

I called the store and explained what happened and was told that a manager would call back. I then waited two hours and called again. I was told someone had tried to reach me, but there were no voice mails left on my cell. The manager was now in a meeting I was told and would have to call you back. I waited 3 more hours, but no call came. I called two more times and it just rang and no one picked up these times. How does a major furniture store like Kane’s get away with not answering their phone? It’s called caller ID. The next time I called several minutes later, the receptionist who I had spoken to twice no longer answers the phone. The office manager does now. His name is **.

After explaining my situation, I was treated like I am some crazy person not to be taken seriously. I was told he could not warranty it due to the fact I had moved. He also was unwilling to have someone come to my home to inspect the table. I actually drove to the store located on Dale Mabry Highway in Tampa, Florida, where I purchased the items and presented the pictures I had taken to **. They seemed uninterested in any concern I posed.

Mr. ** was very unhelpful in figuring out what and why this may have happened. While I am disappointed, the Kane’s representative did not offer to exchange the table and only repair it, I am more shocked about his lack of concern for the safety of this product. He explained if there was a possible crack in the glass it may have caused this piece to break. They have sold the table for four years he explained, and no issues he was aware of. Apparently, Mr. ** knew everyone that had bought this table, and I am not sure how long he had been employed there, but since he hadn't heard anything, it must be something I have done. He didn't really know of everyone who had this table, but he sure acted like it. Tell me this, why wouldn't you want to check to make sure?

There was not a crack in this piece, and if there was a simple unseen crack, it would not have caused the glass to implode in this way. Everyone I spoke with and that has seen it agrees this was something more than a crack, and possibly a severe defect in this glass product. A crack would have simply broken it as it crumbled, harmlessly falling straight down the way tempered glass is supposed to, and is the entire reason it was created. This piece did not just crumble. There is even damage in my wall 3 feet from the table where glass has stuck into the sheetrock. This could only be caused by projectile glass that hit with a great force. A cracked piece would not have me picking glass out of a wall, behind a fish tank in the corner, or from 12 feet away.

Mr. ** further explained that this kind of thing happens with glass sometimes, but he had never heard of an incident with this particular piece. He even compared it to a windshield of a car after a chip. I told him I was aware that a chip could cause a windshield to crack as I have experienced that many times here in Florida, but explained that this is a table not a windshield. Furthermore, it is located in a climate controlled setting and would not be affected by the heating and cooling of the glass like a windshield.

Hearing “this kind of thing happens sometimes” prompted me to address this issue on a deeper level. What if you bought a car or TV and they told you there was a chance if you got a chip it would blow up? At this point, I don’t feel a simple repair will divert my concerns that every time I look at this table, I have to worry about it sending glass flying my way. A company should not be selling products that explode due to minor cracks or not. They should surely not be selling products made of glass or any other material that explode under any circumstances. As I said before there was no visible damage, and this table hasn't moved in 3 months for any reason, and has hardly been used recently.

If someone had been in the room and had been seriously injured, I am sure a jury or judge would not see this as just a freak accident and “this just happens sometimes”. Why would any manufacturer or sales center carry any product that could explode at any time with shards of glass flying in the air? Basically Kane’s is saying there is nothing they can do, and are basically implying I am lying about it. I may be a lot of things, but I am not a liar, nor would I spend my valuable time reporting this issue for kicks and giggles. I would like someone to contact me concerning this matter. I will be contacting several agencies that handle cases like this in the meantime. Please help me resolve this issue and get this product off the showroom floor before someone gets hurt and there is insurance liability involved and lawsuits forming. Thank you for your help.

I have lost a $600 investment in this furniture. I can't trust it is safe and it won't happen again. I will insure $100 or more in cleaning fees for my carpet to insure there are not glass pieces in it. I can no longer sit in my living room and enjoy my TV and sofa with the security this won’t happen again. I am a little freaked out by the whole entire thing. I have lost $300 in work today dealing with this issue, and it has put me in a difficult situation with my employer, but I thought some time had to be spent on this. Until this is resolved, I will be on edge and it will probably affect me more and cost me more.

On to the next issue, their phone customer service is a joke! Also their financing is unbelievable. I have been on hold for 47 minutes with them trying to get my account number so I can pay the garbage off. This is my 5th attempt to contact them. I would highly advise going with Ashley Furniture or another company due to their poor craftsmanship and shoddy customer service.

At what point does common sense and managerial discretion come in? They both agreed that my grandmother looked well over 55, but they had to have documented proof. We did not have time to go home and get her birth certificate before they closed. Most 83-year-olds don't carry a birth certificate with them. If this is the type of management personnel Kane has running their stores, you are not only going to lose this customer, but many, many more. I am very disappointed with Kane's and cannot think of any reason I would ever shop there again.

They are paid in full. I don't owe them anything and if I would have looked at the complaints against them, I would have never entered their store. I am not willing to pay a restocking fee because they can't honor what they say. But I can say I am going to an interview with the newsman who called me back about Kane's. I just have to wait until he has looked at the complaint site that Kane's have. They are very bad for business and I did tell that to the corporate person that I spoke with. They might have gotten away with it in the past, but this time they have picked the wrong person to mess with. They will be all over the news here shortly. I promise you.

I hope that Ashley's and Sleepyheads send them out of business. Here in Melbourne, people have been outside of their store picking their store on several occasions. I don't even want to talk to these people anymore. Neither will I ever go back to their store nor anyone that I know is going there. I am going to tell them and show them my receipt, and tell them that Kane's Furniture don't deliver what they say. You might get your furniture and it is all messed up. So in that sense, it makes them bad for business. With the way the economy is, the last thing they should want is negative comments about them. So to Kane's Furniture, you suck. If I have to, I have already spoken with an attorney as of 3-26-2009 about this matter.

I had been in several times over the past two days and was waiting for my husband to look at the furniture before the purchase so we would both agree on the set. The salesman had been very pleasant on the first visit and gave my husband his card. So when I returned a day later to buy the furniture, I requested the same salesman who dealt with us earlier. That was my first mistake as he was very rude and it appeared to myself and my mother that he would rather not help us.

The other problem was we had come in when you were having a sale and thought we would get the discount, which was no sales tax. However, we missed it by one day and asked him to ask the manager if we could still have it since we had been in the day before and told him we were coming in to purchase it the following day. His reply was it is too late and the manager is not going to help. Well, we bought it any way since we had been looking for so long we thought we would just grin and bare it. Then two days later you came out with a 10% off sale, which he never mentioned to us at all. We would have waited the two days and returned to purchase the articles.

In today's economy, we have to work together to make ends meet. I believe he could have assisted us as we were loyal customers just trying to get the best price. I have to say I am sour and may never enter your stores again. I deal with people every day as a nurse and hope that this person learns from this bad experience. Thanks for listening.

When I finally had enough and asked for the corporate number, the manager smirked at me and said they will only kick it back. I said, "I don't care. Give me the number." I told her not to play with me or I will go with the police to the store and make a complaint. She said, "Oh yeah, what are they going to do about it?" At that point, I felt my blood pressure rising and since I have high blood pressure, I tried to calm myself down. I called the corporate, which was out to lunch, of course. So I am waiting. I can't believe the unprofessional people that work there.

I gave him all the information regarding the condition of the couch & chair (it really looked like something from Goodwill). He advised that he could get a customer service person out to look at it on 12/04/08 (my second mistake). I had to cancel that appointment as my daughter had an appointment in Tampa at Moffit Cancer Center. I had the awful furniture through the Thanksgiving holiday and it seemed like I would not get any results before Christmas. So I took pictures of the horrible couch & chair and sent it to Kane's. Again I was given the run around.

I finally talked to a very competent young lady by the name of Jennifer (the others were obviously not customer friendly) on 12/19/08 (Friday). She advised she would talk to Joe ** and get back with me. She stated Joe wanted to know if the technician (Dale ** who was very nice) had taken the back off. I advised that he had and he could not do anything about it because that was the way it was put together. She advised she would check with Joe and get back with me.

As of today 12/29/08 she had not called me back. I placed another call to Kane's asking to speak to Jennifer, she was on leave so I speak with a very nice lady (Brenda) who advised she would have Joe ** return my call. She stated he was with a customer. I advised her I would be away from the phone until about 1:00 and that would give him time to assist his customer.

At approximately 12:30 I received a call from Kane's and was told I would be talking to Amanda who obviously did not have all the information about the furniture. She had not screened the photos that I sent she just went into this customer service spill that she gives everybody very rude and not interested in what we were going through, treated my husband and I with disdain, it was if she was giving a training session on how to intimidate the senior citizens (of which we are). She said we could exchange it for the exact pieces but we did not want to go through all the aggravation with just buying furniture for the first time in 25 + years.

When we told we did not want the same furniture she said we could back to Kane's and pick out a different style. This may or may not be what we want to do after reading all the adverse comments about Kane's. I wanted to know if we would be able to get our money back $1646.13 She really became short with us at that time and said that we would have to pay a 20% restocking fee. And we were absolutely through with her and her rudeness. I asked to talk to Joe ** who I had dealt with the first time at the store.

She said it would not do any good that she handled this type of customer service. I insisted that he was fully aware of my problem and should speak to me. She refused (and I am sure everything she said and done was on his orders). My husband as for the store attorney's name so our attorney could get with him and settle the problem. She said it would not go any good that if the furniture was returned it would be 20% restocking fee. We flat refused to pay that fee because the furniture was a manufactured defect and that is not our fault and we should not have to bear the burden of the cost.

We are Senior Citizens and live on a fixed income. I feel that we have been scammed by the quality of the furniture and I was very insulted that Joe ** did not have the courtesy to speak with me and had his Customer Service Girl Amanda give us a hard time about it. She also told my husband that it would not do any good to have our attorney contact them that nothing would change that it was spelled out on the back of our paper work.

#9 Refund policy: You may receive a total refund of any monies for furnishings, only if you cancel the sale within 48 hrs of purchase, we will credit your charge account. All other refunds will be made by check and mailed from Corporate Headquarters. Please allow a minimum of 10 banking days for refund processing. Orders cannot be cancelled after merchandise had been delivered in good condition. If you do not cancel the sale within 48 hrs of purchase only 80% of the purchase price will be refunded.

I have proved the writing of this complaint that the process was started on 11/21/08. And with additional proof (pictured) that the furniture was defective at time of delivery. The reason it has gone on this lone is incompetency by Joe ** who has yet to speak to me.

I returned on Tues.,11/11/08, about 4 pm to purchase the mattress. I checked it and lay on it once more to make sure I was happy with it. I then noticed that the ends and sides did not seem to have foam encasement as I had been told by the salesperson and as was clearly written on the printed banner at the end of the mattress with specs/info for that mattress. I questioned the salesperson and she assured me it had this feature. I then asked her to reconfirm the coil count, which she again said was 782, per the specs on the bed banner. I then asked what was the gauge of the coil and she said she didn't know and went off to check.

Then a manager came angrily flying into the room where they have mattresses on display and tore off the banner at the end of the mattress I was to buy. I said "oh, so those aren't the specs for this mattress" and she muttered something and ran off, very rudely. Then my salesperson returned and by now, I was sure I was being duped into being sold an inferior mattress and being misled (or lied to?) about its correct specs. She said she was going to call Corporate and get the gauge info and she wanted me to listen to the conversation.

When she told me the info, the mattress specs now changed to be 420 coil count (not 832) and it was NOT foam encased on the sides. So, I was being sold a mattress that was NOT AT ALL the mattress that was represented to me. I told her to forget the deal and she became very angry, seemingly at me?? I said I want to see a manager and she stomped off in a huff, leaving me there alone. No "I'm sorry for the misinformation", or "please come with me to the manager", etc.... NOTHING!!!

I saw her talking to a man who I presumed to be the manager and she was explaining the situation to him. She said to me, "he will take care of you" and again, she marched off, without saying a word to me. How rude can a salesperson get? I was being treated like this whole situation was my fault and treated with no respect and customer service...HA!!!

The manager was the Asst Manager, (told Manager not in???) and he just shook his head and said "well, people make mistakes and there is nothing I can do". I got upset and he raised his voice to me to quit arguing with him and said he "might be able to do something". I said I wasn't arguing but was upset at the entire situation and had a perfect right to be upset and was just stating my dissatisfaction. He was just as rude, or more so than the salesperson...so guess everyone in sales at Kanes is trained to treat customers like this when THEY make an error - or you catch them being deceptive?

I followed him to the mattress section and he said he really couldn't do anything because all the other mattresses were $100 more than the one I was to buy. I said I would think Kanes management would offer to rectify the situation to appease the customer since they created the problem. He said he may be able to waive the $40 delivery fee. What? He thinks I still want to buy THAT mattress (inferior quality) at THAT price (overpriced for actual specs) and would be happy with free delivery?? I said no and he asked me what he should do with the paperwork that had been written up for the purchase (not paid for yet) and I said to tear it up and that I would NEVER go into a Kanes store again! No apology or anything from the manager either and I'm sure their attitude is "next customer......so we lost one".

I also feel their advertising is misleading and even deceptive. No matter how many salespeople you ask about the details of a sale, you get that many different answers, which proves there is deception going on in their sales practices. I checked the BBB and they have 146 complaints with only 38 being closed, which shows they absolutely don't care about their customers. Kanes Corporate needs to be reminded that they used to be a reputable and well-thought of company in the area and my family purchased ALL of their furniture from them from 1970's to 1990's.

I know times have changed and the economy is rough, but people have not changed and still expect to be treated with respect, fairly, and to be sold the item that they are told (led to believe?) they are getting and not some bait and switch. If they make mistakes, then the customer should not be made to suffer as a result. The customers pay their salaries and keep them in business. Kanes has had a lot of trouble and complaints through the years (1000's I see on the internet), so I wonder if they will be surprised when they find themselves out of business like so many other companies??

This couch looks like it's been around a house full of people. I am the only one that uses it! I called them and they sent one of their techs out to check the problem and he said the cushions had bad springs and padding and they will order 2 new ones, that it will take 3-6 weeks. After 5 weeks, I called and the order could not be located from the factory. So I asked to have a manager call me back and that never happened. Finally after getting a hold of one, they decided that the determination is to go ahead and send another tech out to fill the cushions and put new Velcro on (not even getting new cushions now)!

This was not the answer seeing that in another few months I would be going through this again. I mean if the cushions wore out that fast, what's to stop it from happening again, and for some reason none of those idiots see that. They finally said I can get another couch, but it has to be of equal value or more. If I don't spend the entire amount I get a store credit. WHY DO I WANT TO SHOP THERE EVER AGAIN? That's another thing they don't get. I am going to use every source I can to get satisfaction. I have called the corporate office and no response yet. All I want is my money back and go somewhere else. I have yet to resolve this issue.

Total of everything was $2200. So we finally get our first delivery 10/17/08. Well the sofa and love seat was damaged, so we refused the love seat b/c we did not noticed the sofa until later on that evening. At this time we called the store and took pictures on the damage. We got a very rude nonchalant person on the phone who seem to care less who said all she could do was send a technician out to look at and I told her no HELL she wasn't. Until I told her that I was going to load the crap up in my truck and drop it off in front of there store.

I then hung up and headed to the store to speak with the Manager name Dewy. I informed him of the same thing that I was not waiting on a Tech and they could come pick it all up. So after we showed him the picture, he then said because he seen it he would have them come pick it up and bring another, so we would not get another sofa and love seat. So the 2nd delivery was 10/19/08 and guess what, the new sofa was damaged as well. VERY VERY BAD craftsmanship. The seine down the middle was separating and now the bottom was all torn as well as the back.

This is a freaky nightmare. So I call the Store manager today and asked what would be the address of the corp. office and name of CEO or president. He told me that it would do no good, because the complaints are redirected back to the store of purchase and that the president does not speak with customers. So he said that they most he could give me was a $50-100 credit for delivery and my time. But before he could do that, he said lets wait and see what the 3rd set is going to look like. I do not recommend KANES to anyone ever. This will in fact be our last purchase.

The right side the string he used to measure the bed laid across the bed, but as he got to the left side it is very clear that there is a hole in the bed. They told me that I have a 10 year warranty on this bed. I have a bad back. I can not sleep on the left side of the bed. They told me to keep sleeping on it to put as much weight on it. So when they come out to measure it again that maybe it will be one line over the 1 and 1 half mark. This makes it hard for me to do this because I can't even sleep on the left side of the bed.

I inquired as to the charges. I was told they were sales tax, no, delivery charges, no, extended warranty, no, we will have to look into it. I called the store manager with no response. We visited the store and asked to meet with management...no one was there. We were told that it would all be straighened out in a couple of days. I received a phone call on Sept 23rd to advise me that they could credit $107 on my Visa and would adjust the Kane's Credit card. I told them no...don't touch the Kane's card and issue a refund of the $161...no further discussion. Told them just to do it. Still have not seen the adjustments.

This could be a fraudulent transaction with the sales person handling in this manner to gain a commission on the sale. The problems remain unresolved.

chair was broken

and my husban only sleep in, for almost 2 months and him buy one little matt and sleep on the floor because he say he feel sick one sleep in my bed, so I continue sleep on the bed but 6 months ago im feel bad too, i have backache all the day, I think that I have stress then i take aspirina all the time and I put some mucle rur in my back, but never my backache stop, and then i can see that the problem is the matt because one i aweak i feel like somebody hitme. please im sorry for my english, i hope that us understandme.

Meanwhile we have already purchaed these pieces and are paying for them and our living room is incomplete.We call July 3, 2008 to find out about of delivery. They said it will be on July 9th and they will call us in the morning to tell us when. They called and said between 11 and 3pm. Just like everyone else, we have to work and could only wait and stay until 12:30 pm. We spoke with the driver and told him to call us at 12pm to say if he was going to make it or not, he agreed. We did not hear from him until 4pm.

We still do not have our pieces and evrytime we talk to someone at the office either we are not in their system, the order is messed up, or they can not help us. We called today to ask about our delivery( you would think we would be first to get delivery since we have been waiting since May for our furniture that we were promised). They cannot deliver it today and can not guarntee that we would get it delivered before noon. They told us to simply take off work when they call. My fiancee is a chef at a restaurant and I work and hour away, so this is impossible. Now they say well we can deliver on Saturday but not for a nother 2 weeks. This is beyond rediculous. All we want is our furniture.

my point is he was extremely rude and if i myself ever talked to a customer that way i would have been fired on the spot. i am almost eight months pregnant and could not believe he would talk to my fiance that way. i spoke to the store manager on duty named John kemp but he did not seem too interested, which is the worst part! i will never nor do i advise shopping at the store.

I called him Sunday when I got home and indicated that I would be in on Wednesday for sure to purchase the set and asked if he could measure one more item for me. Wednesday I called at noon when Michael started work to again say that I would be there that afternoon to purchase the set. He asked what time and said again that there was only one headboard left at the warehouse for this set. I asked if he could put a hold on it knowing that I was arriving this afternoon to complete the sale. He said he couldn't without money. And I said Well I hope then that it will be there. I told him I would be leaving about 4 pm and be there as soon as possible.

When I was 10 miles from the store he called to say that he had bad news in that the one headboard that was in the warehouse was damaged. I said, but you still have the one on the floor, yes he said. I said; ok, I will be there shortly I am 10 miles away and driving.

When I got to the store Michael said the manager Jim,won't sell the headboard without the mirrored bridge piece with the piers from the floor. But he will give me a good deal on all the pieces. My original quote included delivery. Now the story was changing to he will only sell the floor samples because of this bridge piece and oh by the way we don't deliver floor samples.

I said I am willing to take the headboard as a floor sample but all of the other pieces you told me were in the warehouse. Then I was told that even the headboard in the warehouse still in good shape would not be sold to me because the manager needed to sell the floor samples. He said if you don't have it in writing then you don't have a quote. I said I have the total written on his card by him for the pieces we agreed to. The manager said that is not a sales contract and this conversation is going nowhere, goodbye.

5 minutes later we saw a sales person approaching us but he was stopped by 3 other people. When he finally acknowledged us he said he would be another 15-20 minutes before he could help us. Forget that! If I have to wait 45 minutes to be helped in the store, I don't even want to wait on them if there are any problems later.

I went into the store to complain and the response I got was it was okay in the store I told them a few minutes in the store versus a few hours/weeks at home is a big difference! What feels okay in the store is not the same as sleeping on it at home. All I am asking is to have it exchanged, they don't have a problem with exchanging it AFTER 60 DAYS until then I am stuck with a mattress I can't sleep on.

I can't sleep, wake up with back & neck pain. Do not do well at work because of lack of sleep.

I went into the store to complain and the response I got was it was okay in the store I told them a few minutes in the store versus a few hours/weeks at home is a big difference! What feels okay in the store is not the same as speeping on it at home. All I am asking is to have it exchanged, they don't have a problem with exchanging it AFTER 60 DAYS until then I am stuck with a mattress I can't sleep on.

I can't sleep, wake up with back & neck pain. Do not do well at work because of lack of sleep.

The woman on the phone that I spoke to re the problem, said if the items ever got stained they would clean them, I paid for them not to get stained so why would I need this, then she tells me the water seeped in because of the type of fabric. This was not told to me when I was purchasing the item. The store manager would not even do me the common courtesy of speaking with me. They have my money so I suppose they have no use for me any more and there's still many more gullible consumers that they can dupe out of their money out there. I would not recommend this store to anyone and I would want to warn my fellow consumers not to purchase anything from this store. My entire purchase totalled $2,269.92

I feel that I have been robbed blind by Kane's furniture store. I have been duped out of $140 plus tax.

I'd also purchased a mattress set and explained prior to the purchase that my mom had spinal deteriorations and it would be very important that we find the right one. The sales person was adamant that it would not be a problem, well IT WAS. After having the mattress for one night we knew she would not be able to keep it, so we tried again. They staff was so rude, they refused to help and Joe even told us to leave he didnt want to even talk with us. He told my mom to lay on one of the store mattress for 6-8 hours so she would know which mattress was right because he could not keep delivering mattress to her. My mother by the way is 100% legally disabled. She was almost in tears when we left.

We called the corporate office and it was like talking to Joe all over again. It does not surprise me that others have had such a poor experience, but what Kanes need to know is that poor customer service will certainly lead to the demise of their business and when those jobs are outsourced they will have all the time in the world to consider what they could have, and should have done to please the customers who drove from all over to try and patronage their business.

We lost money, on the mattress, as well as the other items because of the delivery charges.

ISSUE is that I have been put out due to the lack of checking product before delivering and that anything that they did was to be on their time not mind-- even though I am the customer -- CUSTOMER SERVICE LEAVE SOMETHING TO BE DESIRED...do not plan on making any future purchases from this store.

ISSUE is that I have been put out due to the lack of checking product before delivering and that anything that they did was to be on their time not mind. even though I am the customer. CUSTOMER SERVICE LEAVE SOMETHING TO BE DESIRED...do not plan on making any future purchases from this store.

There was not good customer service, so the store lost the entire $4000.00 sale. I did go to another store and actually bought everything I needed and saved $700.00, so I guess everything happens for a reason. I have read the comments regarding the attitudes of Kane's employees and figured it was being blown out of the water. But I can now say that they were true, and I will never reccommend them to anyone.

My entire day was wasted running around because of this situation, and it caused a lot of grief. With the economy the way it is, they really need better customer-friendly sales people.

Our wood floor was chipped andall frames on the chairs were gouged.I do have pictures. It took days and many buckets to clean up.

This was an unauthorized use of my credit card, and I called the store to tell them and haven't received a refund as of yet. They didn't even offer any kind of compensation for the trouble they put me through. I talked to everyone including the manager who was involved. I recommend not dealing with Kane's Furniture My charge card was over drawn and was charged overdaft fee. It affected my mortgage payment and credit--and also caused embarrassment.

2. Delivery date was confirmed by telephone on 5/14/07 and again on 5/18/07. Delivery date was also confirmed by two separate emails.

3. At 11:30 am on delivery date still had not received the promised phone call from the driver. I contacted the Orlando store and spoke with Letitia? who told me their truck had broken down and the delivery might be as late at 4:30 8:30 pm.? I advised her that I would have appreciated a phone call, alerting me of this fact. She said they had been calling customers.

4. Letitia advised me that they wanted to reschedule the delivery to another time. I refused, requesting that they honor their promise.

5. At 3:30, I again contacted the Orlando store for an update. Letitia put me on hold and supposedly contacted their delivery department. When she came back on the line, she said my delivery would be between 4:30 7:30 pm. I said that would be just fine.

6. At 6:30, I received a phone call from the driver who advised me that his partner? was ill and that he had gotten permission to return all undelivered merchandise to their warehouse. I asked him where that left me and he advised me that someone would call within the next 5-10 minutes to reschedule.

7. I contacted the Orlando store again and requested to speak to the manager. Unfortunately, I did not get her name. I advised her that I was angry with the situation and that I wanted to cancel the order. She said she would process the paperwork and I could expect my refund within 3-5 days.

8. After hanging up, my husband reminded me that they got no real information from me, other than my name. Based upon the experiences of so many other customers on the pages attached, I have a sinking feeling that we will not see our refund without a court battle.

March 20, 2007 - I purchased for their first apartment, one entertainment center (no problem) and one dinette set, glass table top, heavy wood base, Four chairs white micro-suede fabric seat and back. I paid for the fabric protection of $15 per chair.

April 11, 2007 - I was at the apartment waiting for a delivery of living room furniture from another company, when I noticed the wooden base of the dinette had been damaged sometime in shipping. The edge of the very bottom of the base was crushed in and still even had a piece of styrofoam packing imbedded into the wood. I called the Ocala store and spoke with Barbara in Cust. Serv. and she checked with the manager and he said that they would replace the base, but right now it was on back-order.

About a week later in moving the dining room chairs out to damp mop the floor, I noticed a smudge on the face of the chair backing, next to the piping trim. It looked like glue, but since we had the warranty on the fabric, I called for them to come and clean it. When the man arrived the following week, he determined that it WAS glue and the chair would have to be replaced.

May 5, 2007 - the replacement chair arrived with black smudges and hand prints in several places over the chair. The delivery man took some spray and a white cloth and tried to clean it off, but it wouldn't budge. I told him that this chair wasn't acceptable and refused to take it. Our next attempt at a replacement chair is May 11th. We'll see. (The replacement base for the dining room table is still on backorder.

The first delivery had half the items, some were damaged and refused, the second and subsequent deliveries has similar experiences. The final piece to be delivered was a footboard for a sleigh bed. They had previously delivered four damaged footboards that had to be returned. On the FIFTH atempt, a complete leg of the footboard simply fell off as the man was carrying it upstairs. If he hadnt laughed I think I would have blown a gasket. After numerous calls to the store and two faace to face meetings with management, I finally got ahold of corporate and they sent their so called "SWAT" team to deliver the footboard which they accomplished(much to my surprise)

So after the sixth visit and over a months worth of my time, I have all the furniture and my blood pressure is declining. They gave me a $500 credit for my "inconvenience" They should have given me a free bedroom. With the exception of one manager at the store, nobody seemed to give a damn. It was a horrible experience.

I have notified all 3 credit agencies and issued fraud alerts. I have requested a credit report so I can find out about additional purchases and/or credit applications made in my name. I have contacted my local police and filed a police report. It is not clear yet what the financial consequences of this may be. I am still trying to determine whether Mr. Harris is a legitimate businessman or part of the fraud. Same for Kane's.

We have ordered something from another store and we are desparately awaiting our refund. We have been consistently getting the runaround and when we ask to speak to a supervisor or someone with more authority, we get nowhere. We called the Corporate Offices in Tampa and left messages on their voice mail. We asked for the name of the President/CEO and were told that it was not possible to give out that information to us. They are so slow and unorganized and uniformed and rude.

The consequences are that the furniture we ordered from another company was on sale at the time of purchase, has come in to the store and we are about to lose that merchandise beause we have not yet paid in full for it. Also, we recently moved into a new house and we are lacking for furniture - all because Kane's hasn't refunded our money in over three weeks.

However, since the purchase my experience with Savon has been akin to a very bad nightmare. This is what has taken place in the last two months:

1) When I bought the furniture in Sarasota I gave Savon my cell phone number (Ithaca, NY, which is my home). The furniture was to be delivered to my fathers former home in The Meadows Community. Because he used to live there, his phone number appeared in the computer system. I provided all of my contact information but told them they could call my father since he still lives nearby in Sarasota and I live in Ithaca.

2) Savon called my father to set up a deliver date of the bedroom set, entertainment unit and corner table. The delivery was set for a specific date in May and he was given a four hour window. They arrived several hours after the four hour window.
o The bedroom set was missing the footboard so the bed could not be put together.
o The mattress was the wrong model (not the super firm that was ordered)
o The box spring was not the same model ordered
o The entertainment unit came with the central unit and two left units instead of a left and right.
o The left unit was missing a wooden shelf and a glass shelf
3) Another date was scheduled to deliver the correct right unit and the footboard.
o The footboard was delivered; however, we discovered that a label covered a huge hole in the footboard.

o When I returned from Ithaca to Sarasota for another visit I also noticed there were several scars on the entertainment unit, probably occurring during delivery.

The reason I returned to Sarasota so soon was the doctors thought my Dad had a stroke and he was in the hospital. While dealing with the stress of my fathers situation, I called Savon about scheduling the delivery of the correct mattresses. I gave them my cell phone number to schedule the delivery date.

1) However, they called my fathers home phone and, of course, since he was hospitalized no one was home and the delivery truck came and left a calling card.

I drove to the store and talked with Eileen at the front desk and Justin, the store manager. I explained that it had been determined my Dad had a fractured neck, not a stroke and that they needed to call my cell phone, not my fathers phone. We scheduled a date for the mattress exchange.

1) A call was made to my fathers phone despite the fact that I had provided
my cell phone number to Eileen and to Justin.

2) I called Justin to complain about this repeated error and asked if he could get the truck to return that day to my house. Justin said when no one is home, the truck cannot deliver and it was not possible. I explained again why no one was home and asked him if I needed to pursue a legal path to get any action and he said if Im going to threaten him, hell hang up. He would not take my abuse.

Philip, the salesman calls me to ask what happened with the mattresses. He was calling because he was not able to receive his commission until I was satisfied with my delivery of the purchases. I was very surprised about this since he had no responsibility for the delivery process yet he was in essence held responsible. I explained the sorry situation to him and he called me back that day and scheduled the delivery for the mattresses the next day. This time there was a successful delivery and the correct mattresses arrived without a problem. I also told Phillip about the missing shelves and the hole in the footboard.

My father was still in the hospital post-surgery and I went to his house to handle some matters for him. While there, I get a call from Eileen once again she called his phone instead of my cell phone despite the fact that she knew I was with my Dad every day, all day, in the hospital. She told me she wanted to schedule a service call to look at the footboard. When I explained the situation with my father as well as that the footboard hole was huge (and the men who delivered the mattress wrote it up as proof that the store needed to replace them) she talked with her managers and was able to schedule a delivery date.

Once again she asked for my name and cell phone number (by now I had given both to her at least 5 times previously). She told me the headboard would be delivered on the following Tuesday. I once again told her it was a footboard, not a headboard and that I would be back up north the following Tuesday. So, she was able to get it delivered on Thursday (this was a Tuesday).

1) On Wednesday I get a call that the service man would be there. I thought that meant the delivery, and despite the fact that my father had passed away and was to be buried on that same day I arranged for a neighbor to be available for the service person.

2) The service person arrived and asked what was needed!?! He had no idea why he was sent to the house.

By this time I didnt care if I ever heard from Savon again. The only thing that mattered was my father and handling his affairs. On Thursday, the day of the scheduled footboard delivery there was no delivery.

I asked my sister to call because I didnt want any further communication with them---they said they didnt know anything about the delivery but Eileen would be in later that day. When my sister talked to Eileen it turned out that although Eileen scheduled the date it was impossible to keep because the delivery personnel needed a 3 day window after her call, not a 2 day window.

My sister then schedules a delivery date for June 27 when both of us have returned to our homes up north. I give the store my neighbors phone number and tell them if they call my fathers number they will reach no one as he passed away.

I called my neighbor in Sarasota today and she told me that the delivery was scheduled for between 2:00 and 6:00 on the 27th. She received a call at 9:15 p.m. from a man saying he wanted to deliver the footboard. As she was home alone and didnt trust that a delivery was taking place so late at night she told them not to deliver and she would reschedule.

I imagine that some day we will have a footboard without a hole and that shelves will eventually arrive for the entertainment unit.

One guarantee I can make is that I will never purchase anything from Savon or Kane furniture again and will tell everyone I know who is shopping for furniture to go elsewhere.

He insisted I come to his store and pay him first, and that the other store was 5 minutes away. I paid him $535.00 for the chair and was told to head over to store # 3 that was at least 20 minutes if not more away.Upon arriving at the other Kane store we were told to ask for Thomas; he knew everything and was waiting for us. We found Thomas and he seemed a bit confused. He finally admitted that the chair was defective and missing parts. I spoke with the store manager and he asked does Nestor know this is a clearance store? Nestor totally wasted my time and money.

I pay my bills and this furniture was really cheap. I ask them right away to just come and get it and the Mgr. said no because they would have to sell it for used furniture. I told him well that is what it looks like I purchased. I have contacted the Better Business Bureau, the collection agency and the State Dept. of Consumer Affairs. My response from them is that they cannot get Savon to respond to their requests.

We have called them over 24 times to have someone come back out and fix our loveseat. In addition, our sofa squeaks when you sit down on it. They tell us that they will call us back, but never do. Our furniture has not been right since we recieved it, and no course of action that I have taken, has fixed it. A brand new loveseat should not sink down in the middle, considering my husband and I sit each on a side, but slide to the middle. I even tried to contact Sealy furniture about it, but they said that Savon needed to handle the complaint. We did purchase a warranty on it, but it does come with a warranty from Sealy.