Kane's Furniture Reviews

I bought a leather sectional, top quality. I’ve had it for about 7 months now. Love it!!!! It was delivered in a timely fashion, and the delivery guys set it all up, even went as far as plugging it in. Took all the boxes with them. I did have a problem with one of the recliners, but when I called, they were quick to get someone out to look at it. Definitely would recommend them. The one in Port Charlotte is AMAZING!!!!

About 2 years ago I bought a Colton cream Recl. 3 pc leader living room with a price of 2,600.00 paid in full the same day. One of my first questions was if those sofas were leaders and they answered affirmatively. 6 months later they began to peer in a very horrible way, 6 month later went to the store customer service and I showed then a video of the furniture and they took me that since it was more than a year old it was not their problem anymore. When I asked her that if is leader why it got damaged so soon, they answered was leader also gets damaged. They only gave me a card from a company that could fix it, called about 5 times leaving a message but never answered. This is the worst experience I have with a furniture store. Shame on them and last time they see my face in their store. DO NOT SHOP KANE’S IF YOU DO WANT HAVE A BAD EXPERIENCE.

I purchased a dinette and four chairs which was delivered on Thursday, April 28. I paid $39.99 for delivery. When the order was delivered, all pieces except two chairs were in boxes. The delivery men refused to uncrate them or take them out of the boxes. I am quoting from their brochure, "Thank you for your confidence in Kane's Furniture." Under "Delivery Policy", it states, "On delivery, you can expect our professional delivery team to position your merchandise and remove all packing materials from your home." I called the store manager and was told there was nothing he could do since I hadn't paid the $149 for set-up. But that is not what their own policy says. THEY LIE!

We purchased a furniture package back in March 2022, had our furniture delivered with the exception of a table for which they had on back order. Upon our furniture delivery we found that the back ordered table was a bit much in regard to the space we had so we elected to call and return this table (all furniture paid in full at store). Kane’s canceled the order of the table and deleted/closed our order without refunding our cost of the said product. This table was roughly $400.00 and they have yet to return our money nor provide us with the product purchased. Only given the run around on internal mistakes and reviews of the the said order. Unfortunately we are in the situation where we must seek legal action over small claim. This is very unfortunate that a company is out there taking advantage of their consumer. Zero stars! Stay away, there are far better, more honest businesses out there.

We ordered our living room furniture on Nov 2nd 2021. We were told to expect delivery by Super Bowl (Feb 7). Then it was middle of March. Then early April. The delay I guess we can understand but we were never kept informed as to the reason or length of the delay. We had to call repeatedly for updates. We were notified in early April that our sofa and recliner had arrived. Then the earliest delivery date was still two weeks out. We have taken delivery and are mildly pleased. I find the fit and finish of Kane’s Furniture is not what I would expect from a premium furniture store. Kane's customer service C-. Furniture quality B-.

Purchased before Christmas 2021. Delivery estimate to be February so we paid for that 1/2 of order in full. HA! Updating 1/2 the order to be delivered in March now April... but only the chairs. But table could come three days later. Am refusing table or chairs unless together. They threatened us we would lose pieces that is in stock. Ok hold until October when we were told the other table and chairs would be arriving. Department does not know of FIFO practices. I feel they are using our deposits to purchase other orders. Ponzi Skeem.

In October 2021 I bought a lot of furniture in Sarasota Kane's Furniture. After the contract was signed I've been told the delivery will be in December - January. Ok, for three months we could sleep on the mattresses. But it was not just three months. At the end of March after my request they told me that the bedroom will be delivered in April and dining set in June. From October to June of the next year we are supposed to eat like horses, standing. That is the worst experience in my long life. Shame on them.

First, I bought a manual sofa/recliner thinking it was power...Exchanged without a problem. I paid upgrade for power. All this has been going on since 9/2021 until 3/2022. I feel fortunate. The delivery was fine except now my sofa has a big gap between middle cushion and the one on right side if facing sofa. I told delivery man (big time language barrier). He said it just needed fluffing up (which he did) and it immediately went back to split. I called the same day it was delivered and they are sending someone out to look at it. I don't see where they will be able to fix it.

After reading all of the bad reviews on Kane's Furniture, I guess one more doesn't really matter. If customers are going to continue to shop there, even though the service & quality is terrible, why write a review? I have shopped at Kane's over the last 20 years & will NEVER deal with them again! We went there after receiving a Black Friday offer to receive a $100 gift card if we made a purchase that evening, Nov.23rd. Stupid us, we did make the purchase with a promise of a $100 gift card to be e-mailed to us! LIE!!! So here we are 3 months and 20 phone calls later, they will not honor the $100 gift card. WTF? How do stores stay in business like this???? Please do yourself a favor & DO NOT SHOP KANE'S!!!!

The experience was horrible! To begin with, I would like to say that the quality of the furniture is not good. I bought some furniture in this company (Kanes Furniture) believing that it was one of the best, but I was wrong and I regretted it. The furniture was supposedly made of leather, and they began to peel in a horrible way, and not only did they peel, but also the sofa broke, because we pay (EXTRA) for guarantee, we called to have them replaced with others. To our surprise, the company (Kanes Furniture) supposedly sends a technician to see the furniture and decide whether to fix it or replace it, and guess what they decided, to replace them with several nails.

We bought a set of sofas on May 22 and haven’t received them yet. I called the store and they say that The sofas should arrive by mid February. If that’s the case, it would be nine months of wait time before we get them. They told us it was a one month wait when we bought them!2

I purchased a bunk bed for my kids in July 2021 and was told it would be delivered Oct 5, 2021. I threw their old bed out a few days before Oct 5th then the day of I get an email that they don’t have all the materials so the new delivery would be December 2021 and would call me to schedule a delivery date. Well maybe tell me you didn’t have the bed yet more than the day of delivery date or else I wouldn’t have thrown the old bed out. Now I get an email that it is now extended to mid January. I looked on the website and they are still selling the same bed and at the same price I paid which was supposedly a 4th of July sale. Well they lied 'cause it is still the same price without a holiday sale! Maybe not sell the bed until you have all parts in stock. My poor kids are sleeping on mattresses on the floor. Wish I went somewhere else. Will tell everyone to buy somewhere else.

Purchased a sectional, 7 pieces, two motorized recliners, 6 years ago. Came with a warranty. All pieces look and feel brand new, except one. You cannot lay on that side due to it being 2" shorter than the others. Called to have it looked at under the warranty and received a call that it is not covered. Sinking they say is due to that seat is sat in more, well there are more than one person in this family and we all don't sit on that piece at the same time. Plus there is a massage chair that my husband sits in the most when he is home from work. Kane's furniture talks as good talk, but performance and support after the sale is extremely poor. I would recommend shopping elsewhere!

I ordered a power reclining loveseat from Kane's, St. Petersburg, FL location. 6 months later and within warranty, one of the seats had no power to it. It took them a month to have someone come out to inspect. Kane's called me a few days after this appointment to let them know they would need to see if they had the needed part in stock or if they would need to order it. A week went by and I did not hear back from anyone, so I called and was then told the part would need to be ordered and should arrive early October.

So I ordered a kitchen table chairs and server and some wall art. May 1st purchase was told would be delivered July 6th then July 9th I get two chairs. On 7-13 I got the table and chairs deliver, no server, was told August 23. Nope then was told 1-2 weeks in September then was told October then it went to end of November. Now they said January. WTF really I paid over $3,000 cash and yes paid in full upfront and can’t even get what I paid for yet they keep selling the products of floor but can’t deliver. Really kind of felt like I was robbed in broad daylight. Already at 7 months paid in full and can’t get what I paid for. So at January it will be 9 months. This is ** and not how customers should be treated

Been a Kane's customer for over 20 yrs. Bought 8 pieces living room furniture 2 yrs ago. Paid extra for extended warranty. Leather loveseat cushion is rotting and beginning to disintegrate. They will not cover it in my 5 yr warranty. I will never shop here again and anyone that asks me I will tell them to spend their money somewhere else!!!!

I have waited five months for my recliner and still no one can tell me when I will get it. When I called in Aug they told me Sept. I called Oct 5 and they say end of October. Outrageous! I will never buy anything from them again!

We bought a living room set, dining room set and a wall unit in 2015. We have had problems with the love seat not rocking right. They have come out a couple times but this last time they could not fix it. So they said they would give us a store credit for the love seat. I bought all this furniture around the color of the couch and loveseat because I love the color aqua. The problem is they do not have that set anymore and I decorated my great room around that color. They do not have anything near aqua and I do not want to settle on a color I do not want and does not match the rest of my furniture. So we have been trying at least 10 times to get a hold of someone so we could see what part was needed and we would see if we could get it fixed ourselves.

Back in March I purchased a $2500 ergonomic bed. Less than 30 days after I purchased it the bed had an issue. Now it does not work again and been stuck in the upright position for almost a month. Although a person from Kanes has been very nice calling me it does not take care of the issue at hand and their excuse is that they do not service these beds and they are not the one who can replace it so much for customer service. I am totally disgusted and will never go back there again!

I purchased from Kane’s for years and never had any problems with them until this year 2021 I took my son and spent $5000 and told them need for April. Then we called for delivery and not available until mid May and they don’t have half of it then refers different delivery company. We had no choice. Delivery company wanted $150 that is $30 more than what Kane’s changed. We still agreed and today delivery showed up. Drop everything at house with closed box and asked for $75 more to open them up. I am just disappointed with this type of behaviors from Kane’s furniture and think Kane’s should stand behind the delivery and pay up the difference. We still need them to deliver the remainder of our furniture so why we should pay extra fees and go through Hell. Thank you for reading and pay attention.

I purchased a sofa form Kane's on February 28th and it was supposed to be delivered April 6th. They delayed delivery 3 times so far pushing the dates back to April 13th, then April 20th and then finally May 4th. To make matters worse, I wont be around that date and so I'm forced to reschedule delivery now until the 18th. Almost 3 months after the date of my purchase. Had I known that my delivery date would had been pushed back repeatedly I would have just not purchased in the first place. I wish I could give this company 0 stars.

I bought a all leather recliner from Kane's in 2015. I was told repeatedly by the sales rep and subsequent cashiers that it came with a "Lifetime Guarantee." Now the inexpensive switch that drives the reclining function has died. Not damaged... just stopped working. Now I'm told that the chair is out of production and the switches design makes it impossible to replace or repair. BUT... the switch was never under lifetime warranty. Only the basic structure of the chair. So is a recliner living up to its warranty if it cannot be reclined. I found the follow-up crew to be rude, insensitive and unhelpful. Their excuses were well rehearsed and they refused to listen. That adds up to deception. Kanes cannot be trusted. Go elsewhere.

Bought a $3500 leather sectional couch along with a extended warranty from Kane’s less than 6 months ago. I called them about an issue that is was have with the bolsters on the couch deforming. Was told that that was normal wear and tear and it would cost me out of pocket to fix.

Got an outdoor couch delivery that included Sunbrella cushions. The couch was delivered with a plastic cover on the cushions but when I removed the plastic one of the cushions had a stain. Kane's sent someone out to clean the stain. His attempt was unsuccessful. Followed up with customer service and the technician had marked the service order as successfully completed. I spoke to a supervisor who said she would follow-up, and never heard from her. Called again and she was not available so I was told someone would follow-up - again, no one did. Called again and sent pictures from then and today - same stain - nothing has changed. Still no response on resolving this.

I bought these sectional leather sofa about 2.5 to 3 years ago. About 6 months ago, I started noticing that the leather has started cracking. I have other leather sofa that own for more than 10 years and it still looks brand new. But, these sectional sofa started cracking in 2+ years. I thought the leather sofa would last more than that. I bought these from Casselberry store in Florida. The manager and sales person told me that all the sofa from Kane's have lifetime warranty against these kind of issues. But, I am surprised that it is started cracking so soon. Kane's can you do something about this?

We bought a sofa 3 months ago from the store located at 5112 E. Colonial Dr. Orlando, FL. We never received the sofa of course, as they kept postponing the delivery dates over and over, so we decided to cancel the order and get the refund instead. It has been several weeks by now since the refund was approved by the manager and we still don't receive anything. We have called the store many times but it seems that they have no intentions on making sure the money is refunded. At this point we were told to open a dispute with the card institution that we used to purchase the sofa at the store. Please do a favor to yourself, don't waste your time and save the hassle of being involved in a tedious process of trying to collect your own money back if you decide to buy and cancel the order.

On September 9, 2020, I went into Kane's and found a Living Room and Dinning set. I was given a delivery date of October 8th or 9th for the dining set and the coffee and end tables for the living room set. The salesperson told me to expect the sofa and love seat around October 22nd. The 22nd came and went I heard nothing from Kanes. When I looked at my paperwork the salesperson didn't fill in a date but wrote "backorder." I called the customer service number 3 days in a row and never got anyone on the phone. Just an auto-repeat message to hold-on. Finally, I contacted the store and the person answering told me they didn't have a delivery date but it looked as if the loveseat was due in the week before Thanksgiving and the sofa the week after. Still, I heard nothing from Kanes.

Good selection, beautiful showroom, delivery on time as promised. Only negative is the lifetime warranty means they have to install the part even if it is a plug. But heck it is a lifetime. Plus they are very responsive.

Purchased a dining table set on 11/7 online through their website and was given no indication on the website that the set was on backorder. I was never contacted with delivery information, so after a week, I emailed and asked for an expected delivery date and was told 12/14 as the items were on backorder. Okay, no big deal, I know COVID is causing issues. Emailed today for an update, as I still hadn't heard anything, and am now being told our items are still on backorder until the end of December and we would not receive them until 01/09/2021.

This store had great service without hovering over you while looking. Store is laid out nicely that lets you see different room settings. Sales representatives are available to answer questions or make recommendations.

I have purchased a couch at the end of August. I was told it will be here the second week in October. The second week in October comes and I don’t receive any call or anything, I call Kane’s and then they tell me it’ll be here by the end of October. End of October past still no couch. Called again. They said second week of November. Still no couch and finally called again and they said end of November. This is ridiculous. I have nothing to sit on at my home. If I would’ve known this at the beginning I would not have purchased this. This is been a horrible experience. I just want my couch that I paid $3000 for. We did not anticipate not having our furniture for the holidays when we have guest and family coming over. I would not recommend shopping here as it’s full of lies.

Hello everyone, I bought some furniture at Kane's three years back. My couch absorbed some sort of color from a material that we cannot figure out, I called Kane's, and they told me it's not a manufacturer's defect and this is with a warranty that I had bought from them. But the warranty covers I guess, like the springs and the frame. I just want to let everybody know please do not buy Kane's warranty, better yet their furniture from them, as it's worth nothing. It's just an upsell. I told them I drive a Corolla with cloth seats on it and there was not transfer of dye on the seats. Please reconsider your purchase when buying from Kane's. Thank you everyone.

Go elsewhere and stay away from Kane's Clearwater store. Their salesmen push you to pick up your own furniture or pay for an outside service saying they are "behind." They should then hire more delivery people. There is no excuse for lying to a customer and saying an outside delivery service is approx. the same cost when that is a blatant lie. If you look online, any item $499 or more is free delivery. Did our salesperson tell us that? NO! He discounted it by $15 as a "courtesy" and then told me the outside delivery service would be $75. So he ripped me off of $60.

We want to share with each one of you, the experience we live when visiting the Kane's Furniture store located on Semoran Avenue in Casselberry. We went to this store, because after searching the internet, we understood that they had quality furniture at a good price. My wife and I wanted to buy a living room set, a dining room set, and a breakfast table. Upon arriving at the store, we were greeted at the entrance by a very cordial lady named Eileen **, this kind lady after asking us what we were interested in seeing, accompanied us for almost 2 hours through the store, to see different alternatives of the furniture that we wanted to acquire. The kindness shown by Mrs. ** allowed us to calmly evaluate the equipment. Mrs. ** gave us the space so that we could make the right decision, without trying to pressure our decision making. The professionalism shown by Ms. ** is one to admire, as any questions we had were fully answered.

I have been an avid Kane's customer having almost all of my home furniture through them. However, in a recent buy of a bedroom Queen bed, I was given wrong information that my bed would not need a box spring since it comes with the slacks and this is what I raised it to their customer department. The customer care lady named Pauline who heads the department in the Casselberry location is extremely rude and tried to cut me every time I spoke. Afterwhich, I told her that she cannot cut me off while talking and did not give me a resolution as to why I was given the wrong information but only kept saying that if I need a bed that doesn't need a box spring then I would have to take a different one with storage and pay more which I would had I been told by the salesman when I bought it.

I am so completely feed up with Kanes. On August 2, 2020 I went into the E. Colonial, Orlando, FL and ordered a living room set. I was told I would receive my furniture by 9/25/20. I received my tables but no furniture. I have made numerous calls for updates as Kanes apparently does not know how to make phone calls to inform customers status of their orders. Every time I call I am told different things. I called 2 weeks ago and was told my furniture would finally be in 2nd week of October, called yesterday and was told it would be November. All the while I am sitting $2900 out of pocket sitting on the floor. Only time I have received a phone call from them is when I reported them to the Better Business Bureau. I just want my furniture????

I ordered an item online and per the confirmation email, I was supposed to hear back from their customer service regarding delivery. No one reached out to and when I called I was told my item was in backorder until the second week of November whereas nowhere on the website did it say so nor did I receive an email advising me as such. I was also told that they have to wait for the vendor to make 200 before getting it in their warehouse. They are basically selling fish that is still at sea. Not to mention that they claim they are aware of a glitch in their system yet the customers are not notified and the website is not updated with the correct information.

We received the order and slept on the mattress for approximately a month and it was anything but plush. It was way too firm and did not feel anything like the one tried at the store. Called the store, they sent service to inspect the mattress and was told it was approved for a 1 time comfort exchange but had to go in the store for re-selection within 7 days. I explained I was asthmatic and was not comfortable coming to the store due to the Covid 19. Meanwhile, my boyfriend and I have not slept a solid night since we purchased it and have been having body pains due to the firmness of the mattress. I then called in for approximately 2 weeks trying to get a live person in regards to this issue. I had to work with different customer service reps due to no one getting back to me. We believed they accidently delivered the wrong mattress. One rep believed that as well but then they came back and said it was correct.

Kane's is ridiculous!! We have paid in FULL for our sofa in May 2020 and here we are on 08/01/2020 and still NO SOFA!! We were told, "it's on backorder but you will have it no later than early June". That was fine but it was a complete lie. Every month, they have said "it'll be delivered the first of the month." Then they say "the middle of the month", and here we are in August with no sofa. They have taken our money and have refused to cancel the order and refund our money. They are garbage, don't purchase from them.

I bought a modular couch in early March 2020. I bought that particular couch because it was in stock and could be delivered before I went back to Minnesota. Upon delivery, I was informed that my end piece was on back order. A few weeks later, when I was back in Minnesota, they called to tell me to pick up my end piece. COVID was in full swing and I told them I would get back ASAP. I received a call from a sales associate in early April asking if I still wanted my section. I said “of course, it’s paid for and I have a partial couch in my living room.” It was clear to me that he wanted to sell my couch.