Kane's Furniture Reviews

We ordered our living room furniture on Nov 2nd 2021. We were told to expect delivery by Super Bowl (Feb 7). Then it was middle of March. Then early April. The delay I guess we can understand but we were never kept informed as to the reason or length of the delay. We had to call repeatedly for updates. We were notified in early April that our sofa and recliner had arrived. Then the earliest delivery date was still two weeks out. We have taken delivery and are mildly pleased. I find the fit and finish of Kane’s Furniture is not what I would expect from a premium furniture store. Kane's customer service C-. Furniture quality B-.

Purchased before Christmas 2021. Delivery estimate to be February so we paid for that 1/2 of order in full. HA! Updating 1/2 the order to be delivered in March now April... but only the chairs. But table could come three days later. Am refusing table or chairs unless together. They threatened us we would lose pieces that is in stock. Ok hold until October when we were told the other table and chairs would be arriving. Department does not know of FIFO practices. I feel they are using our deposits to purchase other orders. Ponzi Skeem.

In October 2021 I bought a lot of furniture in Sarasota Kane's Furniture. After the contract was signed I've been told the delivery will be in December - January. Ok, for three months we could sleep on the mattresses. But it was not just three months. At the end of March after my request they told me that the bedroom will be delivered in April and dining set in June. From October to June of the next year we are supposed to eat like horses, standing. That is the worst experience in my long life. Shame on them.

First, I bought a manual sofa/recliner thinking it was power...Exchanged without a problem. I paid upgrade for power. All this has been going on since 9/2021 until 3/2022. I feel fortunate. The delivery was fine except now my sofa has a big gap between middle cushion and the one on right side if facing sofa. I told delivery man (big time language barrier). He said it just needed fluffing up (which he did) and it immediately went back to split. I called the same day it was delivered and they are sending someone out to look at it. I don't see where they will be able to fix it.

After reading all of the bad reviews on Kane's Furniture, I guess one more doesn't really matter. If customers are going to continue to shop there, even though the service & quality is terrible, why write a review? I have shopped at Kane's over the last 20 years & will NEVER deal with them again! We went there after receiving a Black Friday offer to receive a $100 gift card if we made a purchase that evening, Nov.23rd. Stupid us, we did make the purchase with a promise of a $100 gift card to be e-mailed to us! LIE!!! So here we are 3 months and 20 phone calls later, they will not honor the $100 gift card. WTF? How do stores stay in business like this???? Please do yourself a favor & DO NOT SHOP KANE'S!!!!

The experience was horrible! To begin with, I would like to say that the quality of the furniture is not good. I bought some furniture in this company (Kanes Furniture) believing that it was one of the best, but I was wrong and I regretted it. The furniture was supposedly made of leather, and they began to peel in a horrible way, and not only did they peel, but also the sofa broke, because we pay (EXTRA) for guarantee, we called to have them replaced with others. To our surprise, the company (Kanes Furniture) supposedly sends a technician to see the furniture and decide whether to fix it or replace it, and guess what they decided, to replace them with several nails.

We bought a set of sofas on May 22 and haven’t received them yet. I called the store and they say that The sofas should arrive by mid February. If that’s the case, it would be nine months of wait time before we get them. They told us it was a one month wait when we bought them!2

I purchased a bunk bed for my kids in July 2021 and was told it would be delivered Oct 5, 2021. I threw their old bed out a few days before Oct 5th then the day of I get an email that they don’t have all the materials so the new delivery would be December 2021 and would call me to schedule a delivery date. Well maybe tell me you didn’t have the bed yet more than the day of delivery date or else I wouldn’t have thrown the old bed out. Now I get an email that it is now extended to mid January. I looked on the website and they are still selling the same bed and at the same price I paid which was supposedly a 4th of July sale. Well they lied 'cause it is still the same price without a holiday sale! Maybe not sell the bed until you have all parts in stock. My poor kids are sleeping on mattresses on the floor. Wish I went somewhere else. Will tell everyone to buy somewhere else.

Purchased a sectional, 7 pieces, two motorized recliners, 6 years ago. Came with a warranty. All pieces look and feel brand new, except one. You cannot lay on that side due to it being 2" shorter than the others. Called to have it looked at under the warranty and received a call that it is not covered. Sinking they say is due to that seat is sat in more, well there are more than one person in this family and we all don't sit on that piece at the same time. Plus there is a massage chair that my husband sits in the most when he is home from work. Kane's furniture talks as good talk, but performance and support after the sale is extremely poor. I would recommend shopping elsewhere!

I ordered a power reclining loveseat from Kane's, St. Petersburg, FL location. 6 months later and within warranty, one of the seats had no power to it. It took them a month to have someone come out to inspect. Kane's called me a few days after this appointment to let them know they would need to see if they had the needed part in stock or if they would need to order it. A week went by and I did not hear back from anyone, so I called and was then told the part would need to be ordered and should arrive early October.

So I ordered a kitchen table chairs and server and some wall art. May 1st purchase was told would be delivered July 6th then July 9th I get two chairs. On 7-13 I got the table and chairs deliver, no server, was told August 23. Nope then was told 1-2 weeks in September then was told October then it went to end of November. Now they said January. WTF really I paid over $3,000 cash and yes paid in full upfront and can’t even get what I paid for yet they keep selling the products of floor but can’t deliver. Really kind of felt like I was robbed in broad daylight. Already at 7 months paid in full and can’t get what I paid for. So at January it will be 9 months. This is ** and not how customers should be treated

Been a Kane's customer for over 20 yrs. Bought 8 pieces living room furniture 2 yrs ago. Paid extra for extended warranty. Leather loveseat cushion is rotting and beginning to disintegrate. They will not cover it in my 5 yr warranty. I will never shop here again and anyone that asks me I will tell them to spend their money somewhere else!!!!

I have waited five months for my recliner and still no one can tell me when I will get it. When I called in Aug they told me Sept. I called Oct 5 and they say end of October. Outrageous! I will never buy anything from them again!

We bought a living room set, dining room set and a wall unit in 2015. We have had problems with the love seat not rocking right. They have come out a couple times but this last time they could not fix it. So they said they would give us a store credit for the love seat. I bought all this furniture around the color of the couch and loveseat because I love the color aqua. The problem is they do not have that set anymore and I decorated my great room around that color. They do not have anything near aqua and I do not want to settle on a color I do not want and does not match the rest of my furniture. So we have been trying at least 10 times to get a hold of someone so we could see what part was needed and we would see if we could get it fixed ourselves.

Back in March I purchased a $2500 ergonomic bed. Less than 30 days after I purchased it the bed had an issue. Now it does not work again and been stuck in the upright position for almost a month. Although a person from Kanes has been very nice calling me it does not take care of the issue at hand and their excuse is that they do not service these beds and they are not the one who can replace it so much for customer service. I am totally disgusted and will never go back there again!

I purchased from Kane’s for years and never had any problems with them until this year 2021 I took my son and spent $5000 and told them need for April. Then we called for delivery and not available until mid May and they don’t have half of it then refers different delivery company. We had no choice. Delivery company wanted $150 that is $30 more than what Kane’s changed. We still agreed and today delivery showed up. Drop everything at house with closed box and asked for $75 more to open them up. I am just disappointed with this type of behaviors from Kane’s furniture and think Kane’s should stand behind the delivery and pay up the difference. We still need them to deliver the remainder of our furniture so why we should pay extra fees and go through Hell. Thank you for reading and pay attention.

I purchased a sofa form Kane's on February 28th and it was supposed to be delivered April 6th. They delayed delivery 3 times so far pushing the dates back to April 13th, then April 20th and then finally May 4th. To make matters worse, I wont be around that date and so I'm forced to reschedule delivery now until the 18th. Almost 3 months after the date of my purchase. Had I known that my delivery date would had been pushed back repeatedly I would have just not purchased in the first place. I wish I could give this company 0 stars.

I bought a all leather recliner from Kane's in 2015. I was told repeatedly by the sales rep and subsequent cashiers that it came with a "Lifetime Guarantee." Now the inexpensive switch that drives the reclining function has died. Not damaged... just stopped working. Now I'm told that the chair is out of production and the switches design makes it impossible to replace or repair. BUT... the switch was never under lifetime warranty. Only the basic structure of the chair. So is a recliner living up to its warranty if it cannot be reclined. I found the follow-up crew to be rude, insensitive and unhelpful. Their excuses were well rehearsed and they refused to listen. That adds up to deception. Kanes cannot be trusted. Go elsewhere.

Bought a $3500 leather sectional couch along with a extended warranty from Kane’s less than 6 months ago. I called them about an issue that is was have with the bolsters on the couch deforming. Was told that that was normal wear and tear and it would cost me out of pocket to fix.

Got an outdoor couch delivery that included Sunbrella cushions. The couch was delivered with a plastic cover on the cushions but when I removed the plastic one of the cushions had a stain. Kane's sent someone out to clean the stain. His attempt was unsuccessful. Followed up with customer service and the technician had marked the service order as successfully completed. I spoke to a supervisor who said she would follow-up, and never heard from her. Called again and she was not available so I was told someone would follow-up - again, no one did. Called again and sent pictures from then and today - same stain - nothing has changed. Still no response on resolving this.

I bought these sectional leather sofa about 2.5 to 3 years ago. About 6 months ago, I started noticing that the leather has started cracking. I have other leather sofa that own for more than 10 years and it still looks brand new. But, these sectional sofa started cracking in 2+ years. I thought the leather sofa would last more than that. I bought these from Casselberry store in Florida. The manager and sales person told me that all the sofa from Kane's have lifetime warranty against these kind of issues. But, I am surprised that it is started cracking so soon. Kane's can you do something about this?

We bought a sofa 3 months ago from the store located at 5112 E. Colonial Dr. Orlando, FL. We never received the sofa of course, as they kept postponing the delivery dates over and over, so we decided to cancel the order and get the refund instead. It has been several weeks by now since the refund was approved by the manager and we still don't receive anything. We have called the store many times but it seems that they have no intentions on making sure the money is refunded. At this point we were told to open a dispute with the card institution that we used to purchase the sofa at the store. Please do a favor to yourself, don't waste your time and save the hassle of being involved in a tedious process of trying to collect your own money back if you decide to buy and cancel the order.

On September 9, 2020, I went into Kane's and found a Living Room and Dinning set. I was given a delivery date of October 8th or 9th for the dining set and the coffee and end tables for the living room set. The salesperson told me to expect the sofa and love seat around October 22nd. The 22nd came and went I heard nothing from Kanes. When I looked at my paperwork the salesperson didn't fill in a date but wrote "backorder." I called the customer service number 3 days in a row and never got anyone on the phone. Just an auto-repeat message to hold-on. Finally, I contacted the store and the person answering told me they didn't have a delivery date but it looked as if the loveseat was due in the week before Thanksgiving and the sofa the week after. Still, I heard nothing from Kanes.

Good selection, beautiful showroom, delivery on time as promised. Only negative is the lifetime warranty means they have to install the part even if it is a plug. But heck it is a lifetime. Plus they are very responsive.

Purchased a dining table set on 11/7 online through their website and was given no indication on the website that the set was on backorder. I was never contacted with delivery information, so after a week, I emailed and asked for an expected delivery date and was told 12/14 as the items were on backorder. Okay, no big deal, I know COVID is causing issues. Emailed today for an update, as I still hadn't heard anything, and am now being told our items are still on backorder until the end of December and we would not receive them until 01/09/2021.

This store had great service without hovering over you while looking. Store is laid out nicely that lets you see different room settings. Sales representatives are available to answer questions or make recommendations.

I have purchased a couch at the end of August. I was told it will be here the second week in October. The second week in October comes and I don’t receive any call or anything, I call Kane’s and then they tell me it’ll be here by the end of October. End of October past still no couch. Called again. They said second week of November. Still no couch and finally called again and they said end of November. This is ridiculous. I have nothing to sit on at my home. If I would’ve known this at the beginning I would not have purchased this. This is been a horrible experience. I just want my couch that I paid $3000 for. We did not anticipate not having our furniture for the holidays when we have guest and family coming over. I would not recommend shopping here as it’s full of lies.

Hello everyone, I bought some furniture at Kane's three years back. My couch absorbed some sort of color from a material that we cannot figure out, I called Kane's, and they told me it's not a manufacturer's defect and this is with a warranty that I had bought from them. But the warranty covers I guess, like the springs and the frame. I just want to let everybody know please do not buy Kane's warranty, better yet their furniture from them, as it's worth nothing. It's just an upsell. I told them I drive a Corolla with cloth seats on it and there was not transfer of dye on the seats. Please reconsider your purchase when buying from Kane's. Thank you everyone.

Go elsewhere and stay away from Kane's Clearwater store. Their salesmen push you to pick up your own furniture or pay for an outside service saying they are "behind." They should then hire more delivery people. There is no excuse for lying to a customer and saying an outside delivery service is approx. the same cost when that is a blatant lie. If you look online, any item $499 or more is free delivery. Did our salesperson tell us that? NO! He discounted it by $15 as a "courtesy" and then told me the outside delivery service would be $75. So he ripped me off of $60.

We want to share with each one of you, the experience we live when visiting the Kane's Furniture store located on Semoran Avenue in Casselberry. We went to this store, because after searching the internet, we understood that they had quality furniture at a good price. My wife and I wanted to buy a living room set, a dining room set, and a breakfast table. Upon arriving at the store, we were greeted at the entrance by a very cordial lady named Eileen **, this kind lady after asking us what we were interested in seeing, accompanied us for almost 2 hours through the store, to see different alternatives of the furniture that we wanted to acquire. The kindness shown by Mrs. ** allowed us to calmly evaluate the equipment. Mrs. ** gave us the space so that we could make the right decision, without trying to pressure our decision making. The professionalism shown by Ms. ** is one to admire, as any questions we had were fully answered.

I have been an avid Kane's customer having almost all of my home furniture through them. However, in a recent buy of a bedroom Queen bed, I was given wrong information that my bed would not need a box spring since it comes with the slacks and this is what I raised it to their customer department. The customer care lady named Pauline who heads the department in the Casselberry location is extremely rude and tried to cut me every time I spoke. Afterwhich, I told her that she cannot cut me off while talking and did not give me a resolution as to why I was given the wrong information but only kept saying that if I need a bed that doesn't need a box spring then I would have to take a different one with storage and pay more which I would had I been told by the salesman when I bought it.

I am so completely feed up with Kanes. On August 2, 2020 I went into the E. Colonial, Orlando, FL and ordered a living room set. I was told I would receive my furniture by 9/25/20. I received my tables but no furniture. I have made numerous calls for updates as Kanes apparently does not know how to make phone calls to inform customers status of their orders. Every time I call I am told different things. I called 2 weeks ago and was told my furniture would finally be in 2nd week of October, called yesterday and was told it would be November. All the while I am sitting $2900 out of pocket sitting on the floor. Only time I have received a phone call from them is when I reported them to the Better Business Bureau. I just want my furniture????

I ordered an item online and per the confirmation email, I was supposed to hear back from their customer service regarding delivery. No one reached out to and when I called I was told my item was in backorder until the second week of November whereas nowhere on the website did it say so nor did I receive an email advising me as such. I was also told that they have to wait for the vendor to make 200 before getting it in their warehouse. They are basically selling fish that is still at sea. Not to mention that they claim they are aware of a glitch in their system yet the customers are not notified and the website is not updated with the correct information.

We received the order and slept on the mattress for approximately a month and it was anything but plush. It was way too firm and did not feel anything like the one tried at the store. Called the store, they sent service to inspect the mattress and was told it was approved for a 1 time comfort exchange but had to go in the store for re-selection within 7 days. I explained I was asthmatic and was not comfortable coming to the store due to the Covid 19. Meanwhile, my boyfriend and I have not slept a solid night since we purchased it and have been having body pains due to the firmness of the mattress. I then called in for approximately 2 weeks trying to get a live person in regards to this issue. I had to work with different customer service reps due to no one getting back to me. We believed they accidently delivered the wrong mattress. One rep believed that as well but then they came back and said it was correct.

Kane's is ridiculous!! We have paid in FULL for our sofa in May 2020 and here we are on 08/01/2020 and still NO SOFA!! We were told, "it's on backorder but you will have it no later than early June". That was fine but it was a complete lie. Every month, they have said "it'll be delivered the first of the month." Then they say "the middle of the month", and here we are in August with no sofa. They have taken our money and have refused to cancel the order and refund our money. They are garbage, don't purchase from them.

I bought a modular couch in early March 2020. I bought that particular couch because it was in stock and could be delivered before I went back to Minnesota. Upon delivery, I was informed that my end piece was on back order. A few weeks later, when I was back in Minnesota, they called to tell me to pick up my end piece. COVID was in full swing and I told them I would get back ASAP. I received a call from a sales associate in early April asking if I still wanted my section. I said “of course, it’s paid for and I have a partial couch in my living room.” It was clear to me that he wanted to sell my couch.

Spent close to $10,000 on 6/7/20. We have less than half of what we ordered as of 7/15/20, some damaged. Stopped in to check on things and were told now mid September. Complained to manager. Oddly enough, he managed to find 3 more items. Still waiting on the rest. Customer service is awful. Pretty pathetic. Would never go there again.

We were having a condo remodeled and purchased a bedroom set and mattress from Kane's Furniture in January, our contractor did not finish until June. We took delivery on 16 June 2020, however they failed to deliver the nightstands, when I called the store we were advised nightstands were discontinued and we would not be getting them, the manager said we could pick out another bedroom set, I explained to her that if we had been told this we would have canceled the order she said she understood and the salesperson was told to call us but forgot, we tried to find another set through Kane's, but everything we chose they did not have in stock.

Cannot get through to customer service (absolutely a misnomer), and they completely mess up appointments and scheduling....numerous times... Terrible operation! They are not capable of operating a customer service operation.

I am another victim of Kane's. The recliner I purchased 3 years ago is not leather and peeling. I am 650.00, as I have to get a new one. This looks awful in my living room. After numerous lawsuits why do they continue to mislead and sell garbage? I will never shop there again.

I bought a leather couch set in December 2018. I bought the warranty that came along with it. Last week one of the handles for the recliner stopped working suddenly. I called Kane's and was told there was nothing they could do since I was out of the warranty period. I thought this furniture was bad quality and should not have broken in a little over a year. I've bought other items from Kane's as well and paid the balance off well before the 6 months. I will never buy Kane's furniture again!

Easy chair less than 1 yrs old. Leather headrest peeling. Tech came out and took pictures of failed product and put in a claim. Store called back to say that this is not a product defect and that I would need to pay for repairs. Other leather couch that is 10 years old (not Kane's) does not have problem. Kane's does not stand behind product and accepts no responsibility. Very, very poor customer service. 0 stars if possible. 1 star very generous.

Total scam, worst than used car dealers. Claiming that the furniture would be delivered and then told some pieces were on back order. Then they set up a delivery weeks later and guess what the furniture was brought in the house and the drivers are saying they forgot the one piece that was backordered which was a lie. Then they told us we had to wait longer and received a call over the weekend that the piece was but had to wait until Thursday. Let's see what happen today. Also the salesman just made up stories and nothing was true and was only interested in his commission.

There is major difficulty with communication once you walk out the door. I needed to "swap" out a too firm mattress which was suppose to be simple but it turned out to be anything but simple. Inspections, scheduling and refunds are extremely difficult. I had to physically go into the store and demand my refund before they credited my charge card, which they said they had done six weeks prior. That was a lie! Pat the sales person in the Clearwater store changes stories each time we talk. I still have another store credit I am waiting for. Please don't do business in the Clearwater store.

I've purchased a king size mattress at Kane's and I was told that if I did not purchase an expensive mattress protector there is no warranty. Is that true? Also according to the salesman, I can get free replacement of the protector. I went to the store to replace the protector. They told me I have to contact the manufacturer for the item. I did. They told me the protector is only warrantied for manufactory defects. Why was I told a lie?

Hi my name is Rolando. Last month on January 2020 I purchased a set of furniture for my living room. After almost one month of waiting they finally agree on delivering the couches and the 3 Tables. I remember it was a Friday and I asked for the day off at my job. They never show up that Friday. I called the sales person Brad and he says nobody was aware of that delivery like I was making it up. Finally we agree on Tuesday 02/11/2020, so I ask for another day off at my job. They did show up that Tuesday, however they brought only one out of five pieces correct. All three tables were wrong. Also the bigger sofa not only is broken it was not electric with USB on each side. They sold me one thing and brought another thing. My kids, wife and my self are very upset.

In March of 2014 we wanted to fully furnish our new home. We went to Kane's and bought furniture for our 5 bedroom home. The couch we purchased started to fall apart, so we decided to go get a new couch. We went back to Kane's ,was greeted by a saleswoman and asked how she could help. We told her we were wanting to replace our living room furniture. She asked about what we had in mind, we stated we currently had a cloth couch and wanted to get leather for easier maintenance and cleanup.

Very Unhappy ex customers. On Jan 19, 2019 we purchased Land Sequoia 3 piece set from Kane's Furniture, that was delivered February 2, 2019. We were talked into taking the protection plan for this leather furniture (cost $254 dollars), by our salesman. He advise me to use leather protection kit to clean it at least once a year, with cleaner and leather conditioner. He also suggested I do armrest and head area that are typically possible trouble areas. I took his advice and did so late June because of a party we were hosting on Fourth of July. Then around Christmas time we planned to host a dessert party and decided to make this furniture look spruced up, and that is when we noticed the color of leather was coming off. This is 10 months after delivery of furniture.

On 7/3/2018 I bought 2 swivel rocker recliners that were supposed to be leather. Bought leather protector and used it regularly. On 1/30/20 my husband showed me a crack and peeling so I called for service. Now mind you it’s just the 2 of us elderly people in this household, and He is the ONLY one who uses that chair. When I called for service I was promptly told my chairs were not warranted against cracking and peeling. How are leather, when they are peeling and there is white vinyl mesh behind the peel??? “Mam they are not covered under warranty, I’m sorry.” Well I’m sorry too. You’ll never get my business again. Thank you for NOTHING.

Kane's Furniture isn't worth a penny! I purchased a sectional from them 18 months ago and it is ready for the trash... not by user damage either! All the cushions have zippers on the back of the cushions and all of them have separated at the seam. Kane's claims this is not a manufactures defect!?!?! What? I wasted over $2,400.00 on crappy furniture. Never buy from Kane's!

Our leather chair has the color coming off after only 10 months!!! We followed care instructions to the letter. The manufacturer and extended Warranty were not honored. Horrible experience over this. Will never buy there again. Buyer beware.

Purchased a Sofa & Chaise from a great salesperson. At the year point the cushions are literally shifting in every direction. Called the store on the last day of the warranty to report the issue. It was a Sunday and we were told we had to call customer service on Monday as they would have to deal with it. They did send an inspector out who took a couple of pictures and left. A couple of days later they called us and said there was nothing wrong with the cushions and that the warranty had expired anyway. I was shocked.

We purchased a leather sofa and loveseat on order # ** this past November that was delivered right before Thanksgiving. Prior to placing the order, we returned to the Kane's store in Sarasota twice to make sure the furniture was what we wanted. We explained to the sales representative that the leather on both the sofa and loveseat was too smooth, and as a result, we kept sliding down the furniture. The only reason we purchased the furniture is that the sale representative told us that the leather would soften up (and not be as smooth or slidy) over a week or two.

BEWARE!!! We purchased a sofa a few months ago. It appeared to be a very nice, decent quality leather sofa. Sales and delivery process went pretty smoothly. A couple months of sitting on it proved the sofa was defective. We had taken the warranty because it has several mechanisms. We called for service. The serviceman finally made it out a few weeks after we called, mind you the sofa is so uncomfortable we sit on office chairs at this time. Nothing like paying big $$$ for a sofa we can’t use. Of course the sofa needed parts that had to be ordered. This was in October. It’s now Dec 5. I called today and was told they have 1/2 of the parts but the other 1/2 won’t be in till January sometime. I’ve asked to speak with a manager. Of course no one is available. Was told it may be 24-48 hrs.

We bought #004599429 Land Tempest Pebble PWR Recl sofa 86" and #006599421 Land Tempest Pebble PWR Recl L/S 64" for $2,201. During the warranty period, one motor for the recliner stopped working. It took 1 1/2 weeks to get a technician to confirm that the motor needs replacement. It has been seven weeks and several phone calls but no answer as of when the motor will be available. Customer Service communicates that we have to wait until the motor gets in. Nobody calls you back or tries to fix the issue. We have been a long-standing customer with Kanes, but not anymore.

Updated on 01/14/2020: Well I wrote a review in November 2019, Kanes answered, I responded with the info. Still have never contacted me. My personal information was on the order. But still nothing. The Sofa gets worse every week. I have covered it with a blanket. Soon I will just have to get rid of it... I purchased a love seat at the same time fingers crossed it hasn't began to peel and flake off yet... I would like to drop this sofa off in front of their store!!

We bought two leather love seats and had a problem with the color. They said too bad. That’s the way it comes. You bought it. Too bad. They have the worst consumer service I ever seen even with the insurance we paid for. Never Never buy from Kane's. We are sick over the money we spent on junk!!

After reading the many terrible experiences and poor quality furniture that was purchased from Kane's and described in these reviews, I think I am the lucky one whose online order was cancelled by Kane's with no explanation. I made an online purchase of a dining set and living room furniture and console/buffet and paid via credit card in full and had a confirmed purchase order number and delivery date. I was purchasing new furniture for a Florida condo I own which needs new furnishings. However, within 48 hours Kane's sent me an email cancelling the entire furniture order. No explanation was given and no logical reason was provided. My credit card issuer had the pending purchase listed as approved. Why the cancellation? I called Kane's toll free customer service number numerous times. They couldn't help.

I bought the sofa in last July (2019), I paid $ 150 per guarantee for the 3 pieces. In three months, the parts have been changed twice for breaks. After the last change, after a month the stained pieces appear, this did not happen the first time. They take almost a month to make the visit or change somewhere. Anyway, I have tremendous debt and a sofa that is useless. What I can do? Folk, please help me. Miguel

About a year and a half ago my wife and I purchased, amongst other items, a couch and loveseat from Kane's on U.S. i9 in St. Petersburg, Florida. Both items were red and covered in faux leather. Having noticed some similar items, while shopping in other stores, with the plastic peeling off we asked the salesman Richard and he said we would have no problems as this material was vinyl. Six months ago we noticed that the peeling had started in a no-wear area on the couch. Some weeks ago we returned to the store and spoke to the manageress named Michelle **; she said they had never heard of the problem but to photograph the problem and she would approach management in this matter. I told her Richard had assured us this would not happen and in a huff she said he did not know what he was talking about as the material was something like polythene and not vinyl.

I stopped at Kane's with the intent to purchase a La-z-Boy recliner on sale. I selected a chair and within 2 months had several problems with noise and the lumpy fiber fill they use from China. Kanes exchanged it for a more expensive chair and that chair was like a torture device. The lumbar support jutted out to cause back pain. Couldn't sit for more than 30 minutes without pain.

We just moved to the Tampa area and purchased what we thought was a beautiful, leather recliner. We paid to have it shipped and assembled. The assembly crew stripped the screws out of the arms on the chair. The next day, the screws fell out. Kane sent one man to check it out. He agreed it was a lousy job and left. I called numerous times and received no response. Two months later, I received one new arm in the mail with no screws. Absolutely the worst customer service I have ever experienced in over 50 years. Do not purchase anything from Kane's you will regret it!!!

Won't be buying anything from here again. Just dealt with a horrific customer service experience including lies and an inability to make it right because "it's against our policy." We ordered a dining room table set on July 20th. Our delivery date was August 1. The delivery guys arrived on August 1 without one of the dining chairs. They explained that they were in such a rush to load their truck that they missed the chair and apologized. We had a birthday party in just 2 days and were counting on this new dining room space to account for the people coming, so we called Kane's to see if they could remedy their error within the next 2 days. They could not. They also refused to allow us to pick up the chair, but more on that soon.

Hello, I purchased a loveseat and sofa from Kanes approximately 2 years ago. We purchased the FULL 7 year extended warranty. The top two headrests on each piece started to wear and the color disappeared leaving a beige couch RED. The leather turned red on the headrest. When approached their warranty company and of course they said it wasn't covered. Then the customer service rep from Kane's Michelle called and said that it was because of oils built up over time that weren't cleaned off....This is the very definition of a bodily fluid stain. They claim it is not. Kanes offered to ship up covers to the tune of $150 and they would put them on....REALLY?? I told her no, she should pay for the $150 but refused. We spent $4000 in the store. VERY BAD CUSTOMER SERVICE and POOR PRODUCT.

I purchased a entire living room set 2 weeks ago from the location on Hillsborough in Tampa and I was lied to from start to finish. Please beware of this store. They sold me discontinued items that I could never get fixed as well as charged me for delivery twice and has yet to refund it. When I call to speak with the manager he is always in a meeting and never returns any calls. When you call the corporate location all they do is transfer you back to the store. This is the worst customer service experience ever!!!!

When I bought a leather living room set from Kane's Store in Lakeland, I specifically told the salesman I did not like rocker recliners. I wanted a manual recliner because I knew it might be expensive to replace a power motor if it went bad. When the furniture was delivered, I had to leave on vacation. When I returned I noticed that the manual recliner was a rocker. It was labeled as a glider and I guess Kane's considers that a rocker also.

I purchased $4000.00 worth of furniture 7 months ago and it is coming apart at the seams on the side. I contacted the store and and a very RUDE manager name Malinda ** because she refused to give me her last name told me that it was not covered by my warranty because it was normal wear from using the recliners. I have only had this furniture 7 months and if it is falling apart after 7 months it was garbage to start with. They had no problem taking my money. They should have no problem replacing the defective furniture with new stuff. All I want is what I paid for so now I am going to see a lawyer and now they will end up paying out more than it would be to just replace the recliner.

We purchased a leather sectional from Kane’s around five years ago, this was replaced after a number of months, as the leather peeled, and the seats collapsed. We made many calls and eventually the Regional Manager contacted us, and agreed to give a store credit for the amount we paid for the purchase. We chose a love seat and a sofa, and paid the extra amount for the new furniture. Four years on, this furniture is now peeling, the seat cushions have now sunk, and the power recliner mechanism has now collapsed.

My family liked Kane's products but unfortunately we will NEVER be returning again. We purchased a cocktail table, sofa table, side table, end table and 2 bar stools. We were told our pickup date was the following Tuesday 7-2-2019. My wife and I gave away our old furniture and made room for the new, and invited friends and family to come over on the 4th of July which is Thursday 7-4-2019. It’s now Tuesday 7-2-2019 and my wife took the day off work without pay to come with me to pick up the furniture and set everything up at home. We drive a good 35 minutes to Kane's just to be told "WE DON'T HAVE YOUR FURNITURE, LOOKS LIKE WE FORGOT TO SCHEDULE IT FOR ORDER". They got "The Manager" and he looked at the computer screen and said "WE DIDN'T PUT it on schedule". We asked him why? He replied "I'm not too sure".

Back in 2015 we bought a whole house of furniture which included a living room set. We purchased the set based on the information we were given by the salesperson only to find out few years after that we were lied to. The arm and back rests peeled over time. We contacted the store and explained the situation and showed them the pictures and all they can say is ”sorry the manufacturer's warranty is over”. My suggestion to anyone thinking of buying furniture from this store, ”Be aware as to what they selling to you and don’t believe a word the salesperson tells you. Better yet go to a place where they treat you better."

Kane’s furniture has no return policy, be careful if you don’t like. Whatever you buy can’t return. Awful policy. We purchase the couch and was delivered 2 days ago. However the couch is very uncomfortable so we called and there is no return policy. Very disappointing.

We bought all of our furniture for our new home. 1 month after moving we noticed a slice in our leather couch clearly from a razor blade during delivery. I was prepared for a fight to say the least. In less than 3 hours this issue is resolved and they are bringing us a new couch next Saturday with no argument or issues. Thank you Kane's for standing behind your products and delivery. Also, we LOVE all of our furniture.

After moving to Central Florida in 2013 we were looking for a replacement for my Living room furniture and we found Kane's. We purchased the perfect “leather” sofa and love seat and placed it in our little used living room. We were thrilled to know there was a lifetime warranty on it. In 2017 we bought another love seat and sofa for our family room. It got lots of use but after a while we had a problem with the bonded leather peeling. We were disappointed but Kane's gave us a credit toward new furniture, not the same caliber of what we had, but what we could afford. We switched the new sofa and loveseat with sofa with the first one we bought in 2013 to spare it the every day use.

When purchasing furniture my salesperson declined to inform us that we would need to go back to store to pay for our purchase once the backordered piece arrived. We were using a Kane’s financing option and we have a card with acct number etc on it but we still had to physically go back to store. A major inconvenience especially since delivery could not be scheduled until we could make it to the store again.

Was sold a leather power lift chair and talked into the UVA3 protection plan, which doesn't cover anything for leather, explain that. Then told the lifetime coverage is manufacturer defects. Well guess what! They seem to never find a defect. Sent out a guy to look at it. That was a waste of my time. Showed him the problems and he said, "I'll write a report." Till get a call and his report had really nothing to do with why he was there. NEVER EVER BUY FURNITURE FROM KANE'S! They lie and sell junk.

We bought several thousands of dollars of furniture from this store. They charge a delivery fee even though I have a truck and trailer and can pick it up. They refused and charged me. So then they set up delivery at 730 AM!!! That is not even acceptable business hours!!! And because I work night shift, that is about 3 hours after I get to sleep. I called to see what could be done and I was YELLED at, Threatened with more deliver fees if I changed and if I changed, it would be a different day AT THE SAME TIME. WOW!!! BUYER BEWARE.

We have had our living room set for seven and a half months and the interior string connecting the buttons which created tufting on the upholstery on one cushion has already broken. Because workmanship is guaranteed for 1 year, I would assume that Kane's would repair this issue. Our furniture will well cared for, and it is disappointing that it is already coming apart. Even more disappointing is that Kane's will not take responsibility for repairing a clear workmanship issue. I have forwarded our dispute to their corporate department, however we will not purchase from them again. When I purchase something, I want to know that it is well made and that if there is a defect I will not have to waste tons of my time getting it fixed. We've purchased from Kane's before and had other issues (eg. when we purchased a mattress, it had a black stain on it and needed to be returned and exchanged). This will be our last time purchasing from them.

We went to purchase furniture and told 20% sale was coming up over the weekend, and our sales rep, Paula ** told us EVERYTHING we purchased would be 20 % off. Lied to us many times. We called her several times to find out why our discount was not applied. Come to find out, three weeks later, she never submitted our discount, and NOT everything qualified for the discount. Store manager "apologized", however store policy showed not everything was under the discount. DON'T buy from KANE'S. Paula ** should be fired!

I purchased an “Italian Leather” couch from Kane’s. My first purchase from this company. When the “Leather” started flaking off to reveal an off white material underneath, I called to talk to them about the warranty. The first thing they said was that they saw that I didn’t buy the “leather” kit with the couch. And because I didn’t hydrate the couch, that is the reason it was flaking. That is ridiculous! All of my furniture is leather, and I already had leather kits at the house which I use meticulously. I’ve never had real leather flake off this way. Clearly this is a faux leather couch.

I bought this chair about 8 months ago and had to relocate to Georgia so now it's broken and Kane can't do anything to rectify my problem because I bought this chair in Florida even though I spent thousands of dollars in their store. So now I got to spend more money on this piece of junk or throw it out. They don't care about customer satisfaction. If I dump it on my next trip to Florida. I'm going to place outside their store and leave it.

In August 2018 I purchased 2 Chaise Lounge chairs and a desk from Kane's. The two chairs were identical and we placed them side by side and my boyfriend and I used them periodically at the same time. Within 3 months one of the seams in one of the chairs started to split and actually began to crumble and disintegrate. The rest of the chair and the other exact same chair had no problem - it was just this one seam on the one chair. I called Kane's in December and they sent someone out to look at it. Their response? That this was "natural wear and tear" and they wouldn't do anything about it. How in the world can a brand new chair split and crumble in only 1 seam when the rest of the chair and the other identical chair had no damage??? Yet Kane's would not bend on their stance even when I spoke with a Manager.

Purchased this set In late fall of 2015 for our vacation home from Kane’s in Port Charlotte. So in 3 years it has been used 12 months. Called because furniture is falling apart. I see other complaint for same thing as we are experiencing. Paid extra for warranty on leather and of course it comes with Kane’s warranty. “Kane's Furniture comes with a free lifetime guarantee. You may not keep your furniture for life, but it's nice to know you could.”

Follow-up: Kane's contacted me and I was provided with the promised reimbursement of the delivery charge. Thank you to their customer service people for taking care of this issue.

We purchased a sectional couch less than two years ago. The device department has been out multiple times to fix it. They have added more padding as it has flattened a great deal. One of the recliners is broken and can’t even be used but Kane’s refuses to come out and do anything. Stating there isn’t anything else they can do. We also purchased a kitchen table at the same time and have had issues with that as well. Within a few days of the table being home which we had to assemble ourselves, one of the chairs almost hurt a guest of our when it broke. The chair came preassembled from the warehouse we checked the rest of the chairs to find none of the screws were fully tightened. All we found is for our couch to be fixed, or replaced if not repairable.

Purchased a bedroom suite and had it delivered around the end of September 2018. We had only recently moved into this house and the lighting was not great in the room. Still, my wife gave it a cursory look and all seemed OK. Toward the end of the year we noticed a crack in the headboard after improving the room lighting. There was some sort of black residue over the crack and around it. It was obviously an attempt to cover up the crack. Probably why we did not see it sooner under dimmer light. Called Kane's and someone came to look at it.

Purchased leather sectional in 2014. The current HYPE was that if you buy your furniture from Kane's that they would take care of it for life. We made the mistake of buying the leather warranty. Neither of these guarantees were of great value. To be fair, Kane's did come out and replace one piece they could not repair. The bad news is that the furniture is such low quality that the cushioning doesn't hold up. We have constant issues with the motors that adjust the chairs. The headrest broke in half (they fixed that).

Bought a power recliner sofa less than 2 years ago. It is starting to peel on headrest. Warranty was 1 year. Not covered. But they have a lifetime warranty on all their furniture. Told me I should have bought extended warranty. Cheap furniture. Don't go there! You been warned!!!

Our reclining loveseat and sofa are performing nothing like the one in the store. When we recline them they squeal so loud that you can't carry on a conversation with the person sitting next to you. The problem is when the leather rubs against the leather next to it. They tell us to use the conditioner that they supply with it but it does zero to eliminate the squealing sound. NEVER BUY ANYTHING FROM KANE'S!!! ALSO, MANAGERS NEVER RETURN PHONE CALLS!!!

Kane's offers a lifetime warranty on furniture as a selling point but when your furniture has issues it will not be covered. Beware of their joke of a warranty. I called the store and they asked for pictures of damage. They looked at a picture and said it was wear and tear. They didn't even have the courtesy to come look at it.

Returned some smelly China made furniture on the 16th of November. Kane's said they made the credit to my account but never did hoping I would forget about it. Three weeks later and several calls they supposedly finally made the credit. Said it would take 5 to 7 more days. Customer service is horrible. Shopper beware, I should have read the reviews first. Would have never gone there. This was after they tried to charge us $299 per end table, the entire end table and coffee table package was $299. We had to take the misinformed sales guy back over to the furniture on the floor to prove it. They were trying to charge us an extra $299 dollars.

Our Italian leather loveseat, purchased in January 2018, did NOT even last 10 months. The backs, arms, and seats are FLAT. After we contacted them in October and their tech gave it a brief look, Kane's claims it's normal wear and tear. Seriously??? How can a 145-lb MAN and a 90-lb WOMAN, who RARELY SIT on the loveseat, demolish it in LESS THAN A YEAR? Kane's sells sub-quality merchandise with the promise of a great warranty that turns out to be absolutely useless.

I have bought a lot of furniture from this company because it always seemed reasonably priced and they have this great "warranty". Do NOT believe their warranty. I bought an entire living room set from them and the drawers won't open properly yet they just keep blowing me off. Now my coffee table is splitting in an area that is obviously due to crappy construction yet they refuse to replace the table. The customer service representative was rude and claims "something was spilled there and made the wood split". Wow, you would have to be pretty crafty to get something to spill where this happened. Pathetic furniture, pathetic customer service and I am ashamed to say I ever purchased anything from them. Do yourself a favor and just go to Rooms to Go. Their furniture is crap but at least you know that before you spend you money and get sold a fake warranty. #kanesiscrappyfurniture

Still waiting on a back ordered mirror! I purchased the bedroom set in sept on the 6th. 3 deliveries later still no mirror. No one has even called for an update. I tried to get a refund for the mirror and they told me I would only get 19.99 BACK BECAUSE I WOULD BE BREAKING THE SET!!!! Hell I'm not breaking ** yall won't give me the mirror... Horrible customer service please do not spend money here. You will regret it!!!!

I bought a couch 3 months ago. It has power headrest, power lumbar, and power recliner. The seat cushion has broken down so much when the lumbar is now in the middle of anyone's back who sits there. I had a technician look at it and he even said others have had the same complaint. Kane's did call me and said there is nothing they can do since the cushion would have to show signs of deteriorating. Really? I told them I do not want the couch anymore then, they said they can't do nothing about it. I have spent over 11 grand with Kane's in the past 3 years. Couch feels great in the store, 3 months later, it hurts your back due to the seat. I am 240 lbs, my wife is 100 lbs less and her side has deflated as well. Buyer beware of the foam in their couches.

Kane's Furniture claims they sell high-quality furniture but they don't. It's low quality junk from China... We have been dealing with a rocker recliner mechanism for 2 years. They just ordered the third mechanism. The second one lasted about 15 minutes. We have waited approximately 6 months for both mechanisms to arrive from China. When purchased originally the salesperson told us that if we had any issues that our product would be replaced but that is not the case. Upper management doesn't seem to care of the quality of their product, only if their people are professional and treat you with respect.

Purchased a sofa in 2015 and was sold on the faux leather fabric because our sales rep told us it was proven to hold up better than real leather. We were also told that should there ever be a problem there was a lifetime warranty. In less than 3 years the fabric started falling apart. It is just my husband and I, no pets, no children and we are senior citizens who are not home several months out of the year. I have spoken to several different people in customer service and they all say it is just normal wear and tear and they don't cover that. So don't buy from Kane's because they only expect their products to last around 3 years no matter what they tell you. I will never buy from them again and neither should you.

I never been more insulting on life, I received $54 store voucher a leather sectional I purchase 4 year ago. I furniture starting pilling and some of spring broke as well. When I purchased the furniture I got a lifetime guarantee on the product but because I didn't filed a complaint within a year of the purchase it was no cover. But guest what Kane's? You lost a customer FOR LIFE!

Recliner leather lovesest - Mechanism on the left side is damage for the 2nd time, it tilts to the left, and the leather and the vinyl around the seat cushion is all tearing. A technician came took pictures, after 2 weeks and no call from the manager, I called today, and she told me after reviewing the pictures, and reading the notes from repair tech, that it appears that for now the mechanism could not be replace, that if it gets worse to let them know to see what can be done, and that the leather is not cover by the warranty; in other words terrible warranty coverage, and terrible leather quality. Last time I buy from Kane's, they will never get a penny from me or my family. Store on Dale Mabry in Tampa, Fla.

We bought over 6 thousand dollars worth of furniture from them when we moved here. The release on the couch broke 3 times. They charged me each time 35 dollars to fix it. So much for their warranty. I just fixed it again for 8 dollars, I bought a new chair the sales girl recommended. I sat in it 2 days and I was sitting on the wood frame. They charged me an extra 100 dollars plus the difference for a different chair. I am 6"1 and 340 lbs. I guess that didn't mean anything to the sales girl, I wouldn't recommend them if my life depended on it. Poor service. Warranty sucks. Never again.

I was told on the phone that my furniture would be delivered on 7/5/18. After not receiving a call telling me my 4 hour window of delivery time, I called them. I was told my delivery was changed to 7/14/18. Of course no one contacted me to see if that date was ok. We actually have plans that day that I can't honor since I don't want to wait even longer for my furniture. Kane's is also the only furniture store I have purchased from that requires full payment before you receive your furniture. This is an unbelievable business. I DO NOT RECOMMEND BUYING FROM KANE'S!

I BOUGHT MY BEDROOM SET IN 2014. I ONLY HAD IT A FEW MONTHS WHEN THE DRAWER HANDLES BROKE IN HALF. The drawers are very heavy and the pulls break easy when you pull on them. We reported it to them right away and they sent us new handles. A year later it happened again, and then again. They had told us that they will send us enough, which they did.

Told me three times, "we will call you," but never did. They gave me a July 2nd, 2:30-6 pm, delivery window. With no courtesy phone call, they showed up at 7:28 pm and of course, we were no longer home. July 3rd, I called them at 10 am the next day and was told it would be another week for delivery. I said, "No. I want a refund." I got a callback and the manager was working to get a quicker delivery date. So 10:30 am July 3rd (Tuesday) - July 6th, (3 full business days) NO PHONE CALL, NO NOTHING. Kane's Furniture does not care about customers. I do not recommend doing business with this company.

We purchased furniture from Kane's from Brandon store in Feb. They delivered half of the furniture in Feb and the other half was back ordered. Later they told in April that the furniture is discontinued so they can't deliver it so I asked them to take half furniture back so I can order whole new set. We scheduled the delivery dates 2 times but no one showed up on delivery dates and when I called them they inform me that driver called me and I asked them to cancel deliver which I never did. They also canceled my ticket and closed the order. These people just stealing money from customer and not ready to pick up half order nor refund my money. These Kane's furniture store in Brandon is a thief. Just know how to steal money.

I purchased a couch about a year ago, a few months after the purchase I noticed the material started to wear, I contacted the company and they sent someone out to look at couch, take pictures and go back to the store manager with them. This took a few weeks and many phone calls. I finally received a call and was told to come back in and pick another me couch, we looked around but everything else was hundreds of dollars more than my budget allowed, so they offered a partial refund after we fought with them, at this point we had no choice but to keep it because we threw out our previous couch.

Garbage. Leather recliner (with extra purchased warranty) after 18 months is showing discoloration and terrible wear. Kane's and the warranty provider won't honor anything as they say it is normal wear. This is not normal wear. Just avoid Kane's. This is our second large purchase from them that was a bust. Avoid.

Received my couch and loveseat and the color was terrible. Was talked to terrible on the phone by the manager and was told I could not exchange for another color. Received a return email from the owner telling me to call them. Probably a misunderstanding. Then on my return call was treated the same as the first and was told the owner was not the owner but just someone they hire to reply to the internet mail. Such a terrible way to run a business. Buyer beware.

Purchased an Accent Chair which we picked up their warehouse. Once set in our home we noticed it didnt sit level on the level flooring. Called the manager at their Clearwater US 19 location only to be told they will make only 1 exchange. Really? So we returned it and wanting a full refund. I'll only purchase from Companies who stand behind their product.

To begin with I am a 69-year-old responsible adult without pets or children in good health with no mobility problems. On 11/08/2017 my wife and I purchased two identical recliners from Kane's Furniture store in Ocala FL. After a couple months actually 3 months and some odd days we noticed a problem with one of the recliners. My recliner actually is listing to the left side. After contacting the store an inspector came out today and said he could see that it was indeed listing and would report his findings to the store and they would be contacting me.

Purchased in 2015 - I purchased a leather love seat and couch from Kane's in Port Charlotte, Florida, for around $ 2,000. My so called leather couch is more like PLEATHER. Cracking. Sent pictures to Kane's but haven't heard anything from them. Of course my lifetime warranty doesn't cover the supposed leather.

Purchased a sofa from Kane's in Port Charlotte, Florida. The salesperson talked me into buying the stain protection warranty claiming it covers everything & I did. 1 year later I have several ink stains my sofa, filed a claim, they wanted pictures & receipts, sent that all in. Got a call & now they stated it doesn't cover ink stains. So turns out what they told me was false, it doesn't cover everything like they say. Will not go to Kane's Furniture store again! I recommend not to go there and waste your money.

2/23/18 terrible experience! Ordered a king bed-on sale. Put on order-no delivery, completed order online. Next went through sales office to complete. Initially 3 days for order, then saleswoman called saying "Why not deliver?" Recommended their delivery and lower cost than factory as local movers they used. I said ok after being called twice about same subject. Delivery scheduled. Next delivery person called saying he could not deliver as not fitting in his truck! He said had to be *un*boxed! I said no way! Called Kane's about such poor service and delivery issues. Turns out delivery person worked for Kane's in their warehouse, -not a insured delivery person, and questionable as to why this happened! Kane's fired (so they said) this person and then I was threatened by Kane's delivery person that I had him fired! He and his wife called with threats as to me paying for his firing!

I made the mistake to buy a Leather Couch Set and Chair in New Port Richey. The leather is peeling off. I'm so mad I would like to dump the chair in front your store, but it is too heavy and I'm too old to do it. All you do is sell lousy leather and lying to the Customer, I was told that it is real Leather not BONDED. I will never buy anything from you again and hope a lot of people read my Review and don't shop in your Store. The Leather is peeling off where the Body does not touch the Leather, so I know they used fake Leather on the Furniture and sell it for real Leather, this is Fraud and you should be ashame for doing this. I had Leather Sets before and never had this happen because it was real Leather. DON'T SHOP AT KANE'S.

Beside other furniture I bought a bedroom with a king size bed at Kane's. On their website everything looked very nice and so I drove to Kane's shop in Ft. Myers to buy it. The delivery was on time, but I noticed that the bed frame on each side was 2 inches too wide and you saw the slatted frame below. I complained to Kane's. At first, it looked like customer service was trying to fix the problem. After a few days, I got a call that the management decided not to do anything about this. Thereupon I wanted to speak to the customer manager but I was dismissed on the grounds that the decision would be final.

I purchased a sofa 16 months ago. I also purchased the 99.00 package with leather cleaner, and coverages for rips and stains. The sofa was light ivory in color. It has already started to look darker and yellowish in color. Also the fabric feels different than the blue one on the showroom floor. I contacted the store and guess I’m tough out of luck. They said different colors can make the fabric feel different and they do not cover the sofa turning yellow and dark. They said it will change due to sunlight. My problem is it already looks dirty and a different color after 16 months. Who knows what it will look like in 2-3 years. They basically said, “Sorry about your luck!” Customer service is horrible. I will never buy anything from them again. As far as that 99.00 leather cleaner and guarantee DON’T BOTHER. It’s a rip off.

6 Piece Sectional Sofa Set in Leather - After 3 days the 3 reclining sections, had severe wrinkles in the seat cushions. Kane's sent a tech, he took photos and said there was nothing he could do about the wrinkles. The tech also said we would contacted within 5 days... After 7 days I called and spoke to the Sarasota Store Manager. It was determined that it was the Natural stretching of the leather... THAT's total BS, I've had Leather sofa set for over 30 years, that have never looked like this JUNK. I also bought the 5 YEAR Leather Protection Warranty Plan, which is more BS. If you anything at Kane's Furniture, prepare to get Screwed. THEY HONOR NOTHING!!!

The store is the worse store I have ever been in. Went to buy 2 recliners. Found what we wanted and they said it was in stock. That's why we wanted the chairs. This happened on January 19 2018. They told us they didn't the chairs in stock and it would be the end of January. They called and said it would be February 5 to the February 9. That day came and they said they had the holiday. The chairs had even been make because it was China and they had Chinese New Years. They have an ad on the radio saying get financed to 2019. It will take 2019 to get your furniture. No thanks Kane's. I'm done. Don't shop Kane's.

I spent 1837$ on queen mattress at 800$. Also mattress paid at 100$. 2 recliners at 300$ + 35 each for fabric protection, + 120$ delivery and 97$ tax. Was never informed about electric plugin. Thus chairs did not work with my condo area. Returned mattress pad for100$. So I was given only 455$ refund for 2 chairs that cost me 830$. I could not use them so paid price of chair for return. No one in store was helpful. Shame on Kanes worst purchase I have ever made. Fort Myers Fl...

We complained to Kane's in Feb 2017 about our bonded leather electric reclining sofa and chair purchased in Nov 2012 as leather peeling off items. We found another reclining electric chair that was exact match to our set and bought it at Kane's 1 year later. Everything looked good for 1 more year, then it all was peeling. I have put reviews on this website twice now. On Mar 7/17 Kane's contacted me for the store location and item numbers, etc. on our purchases, I gladly replied same day and have heard absolutely nothing since.

I purchased a leather sofa and love seat for $2,800 approximately a year and a half ago from the Ocala FL store. My old sofa was a manual recliner and was still in good condition, My wife wanted new sofa in leather and I told salesman "Don **" I had reservations about the new powered models. He assured me there were no problems with the motors or mechanisms! Lifetime warranty, lifetime warranty!! "Don't worry," he said! Several months ago, I noticed roughness in raising the leg and foot section of the recliner and soon when going down the bottom section locked up! I called customer service and was told the store handles the repair and warranty. I thought the corp. would do that! I drove to the store and made a service request that would take several weeks for a repairman to come out.

Purchased a Leather couch and power leather loveseat 4 years ago. Dusting off the loveseat I noticed peeling off the "leather" under the armrest of loveseat. I took pictures and with "lifetime warranty" went to store, they sent a man to inspect, he said it's lousy material used to manufacture furniture and furniture will be replaced. The store called 2 weeks later and said it's normal wear and tear and not under warranty. The loveseat is not even used. It is in a den, the couch is used in the living room.

UV3 Masterguard: I bought a couch from Kane's Furniture in Clearwater, Florida and bought the UV protection on it and called for stain removal and they sent two different guys out to clean the couch and third time they're supposed to replace the couch if the stains didn't come out. When it got to that point they said that these things were accumulated so there wasn't covering anything.

We have had our sofa for 4 years. The top piece of leather is cracking. In fact I don't think it is leather. When I called the store they said they wanted a picture of the damage. I sent them one. I received a call today from a person in the warranty dept. She said that the 1 year warranty on the leather was over. I said, "What about the lifetime warranty?" She said that was only on certain parts. If I would read the SMALL print on your sales receipt you would see that. They have just lost a customer and I will bad mouth this company to all my friends. DO NOT buy a LEATHER SOFA from KANE'S.

Despite attempts to have someone at Kane’s Furniture to acknowledge & address the defects (deflating cushions & unraveling/separating seams) in my bonded leather furniture, a five (5) year Limited Leather Protection Warranty Plan & their well publicized Lifetime Warranty, no one has been willing to fix the issues. Now, within the last couple weeks multiple holes have appeared and collapsible back cushions have loosened as well. This clearly indicates that the deterioration of this furniture will continue and we’ll be forced to buy new “defect-free” furniture at a deficit of $1,600.

My leather couch is peeling in several places. The seams are intact. Just the very thin layer of so called leather is peeling away from that area. When I purchased the furniture I was told by the sales rep. that everything from manufacture defects to accidents would be covered for a lifetime if I purchased the leather conditioner, so I did for both the sofa and the leather chair/recliner (which nobody sits on)... I have called them about my leather peeling 3 times and each time they said they would have someone call me back.

Overpriced! Cheaply made furniture! Horrible customer service in the Orlando OBT location! Received damaged items that they did not want to accept back. All their ads are false advertisements! They keep firing their General Store Managers! Bunch of dishonest crooks! They need to go out of business!!

We purchased 2 leather reclining sofas from Kane's Furniture 3 years ago. The leather started falling apart. When we contacted Kane's we were told the sofas were bonded leather and our lifetime warranty was basically useless. We have sent pictures of our sofa to the corporate office, but have received no acknowledgment from them. I have made multiple complaints to the store where we purchased this junk furniture and they have said their hands are tied. I understand that there is a lawsuit against Kane's for the faulty bonded leather. This doesn't help any of the customers who made the mistake of buying from them. We are buying new sofas but not from Kane's Furniture. I cannot believe a big corporation will not back up its product or even give a courtesy response. Their product and warranty were misrepresented to us.

At this time I am expressing my frustrations while patiently waiting for Kane Furniture to offer some satisfaction with the sofa (Bonded leather section sofa / sleeper) I purchased there about 5 years ago. The bonded leather is completely breaking down. I have gone through the proper channels with the attorneys handling this case and have heard absolutely nothing. I did receive the "lifetime warranty" at time of purchase and am completely appalled this is not honored! Kane's weekly are running ads for great sales and reductions however they MUST take care of their previous customer or this will end up costing them more than any lawsuit!! I take great pride in my home and now this deteriorating sofa is a very big eyesore. I would like someone to contact me with a solution.

Had bought a sofa $1300, only been a little over a year. Seams are coming out. Lifetime warranty, oops doesn't cover it. WTF! I paid for Life Time Fabric Protection Warranty and nope not covered. They are a joke. And very rude customer service. No return policy because their products suck and everyone would return. I want my money back and they can take the crap back. It's an argument no one wins.

They have the worst customer service! I ordered my furniture weeks ahead of the date I needed the furniture just so I wouldn't be furnitureLESS when moving into my new place. 2-3 days prior to my deliver date I received a phone call that some of my furniture was on back order which pushed my ENTIRE order back plus I found out no one scheduled my delivery in the first place. That was strike one.

I purchased an Inno Transformer Power Recliner Love Seat from this store in 2014. Additionally, I purchased the Lifetime Fabric Protection for the item, which I was under the impression it covered the material. I just noticed that the leather-like fabric is peeling underneath the headrest (that is not even used). I called Kane's Furniture to find out what my options are for replacement and was told "Peeling of material/fabric is not covered". Obviously the loveseat fabric was made out of cheap materials.

We have purchased a sectional for over $2.000 thinking "Good quality". Within 6 months of use we were sitting on springs, therefore we filled a complain, which by the way took almost one year calling them every single day until I had enough of it and contacted BBB. That's when corporate finally reached out. A tech was sent to the house, the sectional was evaluated and we were given store credit. Therefore we went to the store, new sectional selected, a cheaper sectional by the way (we supposedly left about $489 store credit on check out). Well later on we went back to use the store credit and found out that one piece was not charged to the bill at the moment of checkout and added later without our signature or agreement. That brought our store credit to $27.

Kane's Furniture complaints fell ON deaf ears. Class action suit brought against them was a joke. Suit stated furniture bought since 2010 till present were in lawsuit. Vinyl cover peeling from furniture we purchased in 2014. Which was supposed to have a lifetime warranty? If product was found to be bad since 2010 why was KANE'S FURNITURE ALLOWED TO KEEP SELLING THESE PRODUCTS. And I think this should concern someone in CONSUMERAFFAIRS. Especially being all the bad reviews this company has received.

Bought a sofa a little over a year ago and filed a complaint that the sofa is breaking down where people sit. Rep came and looked at it fluffed up where it's broke down and took pics stating it's over a year old and now is used. So over $900 gets you a sofa for a little over a year. Take my advice and spend your money elsewhere where you can get more than a year for your sofa. Won't be back.

My boyfriend and I purchased approximately $10,000 worth of product from a sales person named Hind **, and based on fraudulent statements, we purchased $594.56 on a useless "lifetime warranty." The sales person's verbal claims were confirmed in print, via the store receipt we were provided that same day, which clearly reads "LIFETIME WARRANTY" in all capital letters. We do not have children, and our broken twin bed is located in a spare bedroom. It has only been used a handful of times since the 2006 purchase. Yet, the wood panel frame literally split when he sat on the mattress. This should NEVER happen to a properly constructed, gently-used, and properly stored bed.

I was contacted by Kane's to confirm our furniture delivery, at that time I gave the Rep my wife's number for a delivery contact, I specifically asked this person to inform the delivery staff of the changes. It did not happen, the next day I got the confirmation call, instead of my wife, in which I was told our delivery time would be between 1-4pm. Regardless of me being offered the option of am or pm delivery in which I did request A.M. I confirmed the 1-4 pm delivery. The morning of delivery, the delivery person calls my wife at 8 am telling her he's 30 minutes away without even confirming the address or contact name. Long story not short... it is now 7 pm. And we have not received our furniture. No courtesy call. We had to call him only for nonsense excuses.

I bought a 5 piece couch set with the "Revolution Technology" fabric because we were told by the salesperson (Daniel) that it has a lifetime warranty that the material will not stain. We have a toddler so this was music to our ears. The couch was delivered to our new house on March 25th, 2017 and sat wrapped in a room untouched. We didn't move into our new house until late April. The couch gets very minimal use. Today is 6/30/2017 - 2 months later and the couch has stains on it that I can not remove with "simply a wet cloth" as I was told. I also discovered the stitching along the trim coming undone and it looks as if there is a defect in the weave at that particular section of the fabric. I do have a toddler that likes to put her feet/shoes on the couch when I'm not looking so there are brown marks on the couch in which I try to wipe off as soon as I see it.

When we bought a seven piece leather sectional, we were told the pieces were covered for life. Big sales point!! The handle on the manual recliner broke and I requested a replacement be sent to me as We moved out of Florida. I was informed they (Management) of Kane's Furniture in New Port Richey that it would cost me as the broken part was not covered by the lifetime guarantee. Still waiting for the price of the part. My suggestion is take their word on lifetime anything with a grain of salt.

Just bought a sofa, loveseat, and leather chair. At store I commented on how happy I was to finally find a set that was comfortable and soft to sit in. When delivered it was extremely hard, not the kind of difference that wear would ever cause or fix--I mean so hard you almost were sitting above the armrests. I said, "I would take the demo units in trade for my new," but they claimed their truck driver no longer had liability insurance and I would be responsible to find a mover. Promises to call me back never happened when the first offer was they would try and find a truck.

Sectional corner unit frame repairman tried fixing it at year one. Then year two basically stated all wood was subpar and it is now irreparable. He'd let store know I expected a new piece since it was hardly used. Well manager called, said report stated it was from usage?? Then girl called and lied and said report said badly used. I said, "Let me see where it says that and swear it says that." She said no and hung up the phone on me.

I tried to postpone my delivery time 48 hours in advance and they claimed that if we dont give 72 hours notice, we have to either pay 20% restocking fee or have to receive the order. This is unbelievable. Talked Manager Kristofer ** and they tried to charge me $1000 restocking fee to redeliver.. I called their customer service and they reduce to $620. At the end of the day, I ended up paying $620 fee for trying to postpone a delivery with 48 notice instead of 72 hours (supposed to be in their contract).

I have bought one bed for around $400.00 and next day when I dropped at my home and I saw it has really big crack and immediately I called them. And at that they said "of course will change that". And when I was buying nobody tell me like we don't have return policies or replacement policies. Now they moved from their word. If you guys wants to buy something then never go there. That's really ridiculous. On the other word I think I have lost my $400.00 cause it's nothing for me. I am working person so it's really hard to get time. Still I took leave from my work and went there and they said sorry. What the ** is this.

"Quality So Good You Can Keep It For Life." Well that's the TV advertisement from a while back. It then went to "Quality at affordable prices." Now it's "Furniture you can't buy for less." We purchased two couches and a recliner that has the electric recliner built in. We were assured the furniture was all leather by the sales person. After two years on our floor one couch's electric recliner isn't working and in between the couch's cushions and under the armrest is peeling.

We bought a couch with La-z-boy style end seats and a love seat the same. One day we noticed that a spring had come off and was on the floor. We recently moved, however, when we had someone come out to replace the spring they tried to tell us that it was done during the move and was not covered. Also, shortly after we got the couch I had ordered another cover for it in case it needed to be replaced along with foam as that flattens out after some time. We were going to have that put on at the same time as the spring. Well, apparently we should have put it on when we received it because it's not covered either. It seems they offer a lifetime warranty but come up with all these excuses as to why they can't do it. We've had the couch for a few years. I will never buy from them again.

Don't buy anything from Kane's Furniture. They don't honor their products or warranties. I bought a leather couch and loveseat, which on inside of cushions are peeling. But according to them their warranties don't cover that. But I didn't buy a leather couch and warranty to have this cheap stuff peel. According to them I have polyurethane sides which isn't covered. But I didn't buy a polyurethane couch. I thought I bought leather. Also their lifetime warranty is not that! To them it's only 7 yrs. Don't buy from this company. You will be sorry.

I purchased 6 kitchen chairs and a table from Kane's in Orlando. They have a lifetime warranty supposedly. The chair seats are made of an imitation leather. The leather is now peeling, but Kane's refuses to honor the warranty, they said the warranty covers everything but the seat coverings. When we bought the chairs they said lifetime warranty, not selective warranty. Interesting that they now have a class action suit ongoing for peeling leather on their bonded leather products, but our chairs are not covered.

I made an order. That furniture I wanted was not even available but the salesperson says it is. When I came to pick it up it was nowhere there. I couldn't get my refund. Never, ever deal with this store.

I purchased a sectional, a table with 4 chairs and a recliner in 2015. After 6 months the recliner and the sectional began to peel. I paid $3,600 for that trash. I called and complained twice and never received a call back.

First, Kane's "omits" certain information about furniture for example, "leather" is actually bonded leather that flakes leaving like you just got your couch from the trash. And "lifetime guarantee" is useless because...loophole here...you/we sign a bill of sale for leather and leather doesn't peel there for not covered. They "omit" bonded. Not to mention they don't believe the levers used to recline are mechanisms of a reclining chair. Last and surely what pissed me off most is we settle for 75% original cost in store credit (shady dealings are afoot). 2 days later we get a paper that Kane's was the subject of a class action lawsuit about the flipping bonded leather! Did the lady from Corp say anything to us? Ooohhhhh noooo. Furious! Now I have store credit I have to use because I need furniture. I'm forced to do business with horrible company and settle for furniture I don't like or want.

We own a condo in NPR which we use a couple of months of the year. We purchased a leather sofa sleeper 4 years ago for our condo and have used it 3 times. This year when we arrived we noticed that the leather is crumbling and peeling severely. I took one of the cushions to Kane's to show the customer service woman and she was extremely unprofessional and condescending. She said that Kane's would not do anything to help us. We had previously purchased leather furniture about 15 years ago and it is still in excellent condition. We are shocked at the extremely poor quality of furniture that Kane's sells and extremely dissatisfied and disappointed that they refuse to help us with a problem that they created. We believe that we have been deceived by Kane's and would like some help in resolving this matter.

We purchased a sofa and chair, both automatic electric recliners from Kane's in Nov 2012. We only live in our home in Florida 3 months a year so the furniture is rarely used. We found a matching recliner bonded leather tan chair exact make of the set we purchased and bought it on sale at Kane's in March 2014. We usually buy 100% leather but Kane's reassured us that their 'bonded' leather was made with even better quality workmanship and would last as well or better than 100% leather. We believed them and did not buy a warranty.

Purchased two bedroom lamps that we liked. Saleman said we could have demos, never explained they were as is. While paying for merchandise salesman went and retrieved lamps and put in a bag for us. We left store, secured lamps in back floorboard of truck and returned home. Removed lamps from bag and plugged in, turned one on to remove tag and found bulb socket was broken and allowed shade to dangle. Immediately called store and was told there was nothing they could do. We had never put a hand on the lamps until removing from bag but was told it was our fault. We were told we could bring the lamp back to the store and for a small fee one of the warehouse workers would see what he could do.

I bought a housewarming gift from Kane's, it is a carved wooden Sea Turtle. Upon giving to my friend that same evening fresh out of the wrap they put it in, we notice one flipper looked as though it was missing a piece. I took it to a Kane's the very next morning, only to be told; "We don't do refunds! Did you buy it from a clearance section?" I said no to the very unfriendly & unprofessional woman in customer service as I showed her my $100.00 receipt. The staff at the store an hour away where I have purchased it were at least friendly.

About 3 years ago I took my income tax refund to Kane's to purchase a sofa with reclining ends. I was so excited when I found this beautiful brown leather sofa. Never once was I told that it wasn't real leather. Within a year I noticed some cracking; now there are massive bald spots. I reached out to the store and was informed that yes the furniture has a lifetime warranty but not the bonded leather. I am so disappointed. The whole side that I sit on has started flaking on the floor and everywhere I walk there is a piece of the bonded leather on the floor. I didn't know there was any kind of class action suit against Kane's until tonight when I saw it on the news. I would be so overjoyed to receive acknowledgment that Kane's did me wrong.

We have bought almost whole house and every piece has broke several time. Have had repairs made and sofa and love seat trashed after just 3 years. All mechanisms broke saying it from our dogs. Totally dissatisfied.

I bought a couch and loveseat from Kane's with their "Quality so good it is guaranteed for life". What a joke. In less than two months the furniture started to fall apart. I called Kane's and they sent someone out and told me they would get back to me. They never called me back and after multiple calls to them I was finally told that it was normal wear and tear and was not covered under the warranty. I will NEVER buy anything from them again.

We purchased a 2 piece leather sectional on April 2014. The warranty was to cover everything. By January 2017, there were bubbles in the leather and it was peeling. When we called we were told the manufacturer went out of business and they had other complaint. Kane's would NOT HONOR the lifetime warranty and wanted to give us a $300 store credit for furniture we paid $800 for... And a bigger insult, they wanted us to return the sectional. WHY WOULD WE ACCEPT THAT $300 AND PURCHASE ANYTHING ELSE FROM KANE'S. We will go to Haverty's or Ashley's to replace this sectional.

Last year I bought a 699 dollar recliner. It's peeling all over the floor. They say lifetime protection. They lie. Told me they won't replace it or even send someone out to look at it. They threw me out of the store. Very nasty with me. Please shop at rooms to go. They back up their products. I had problems with Kane's before but I gave them another chance. What a mistake. Beware of kane's.

I choose to buy my furniture from Kane's Furniture in Fort Myers Fl but I see it was a big mistake. Less than a year this sectional lasted before the white started to turn red, it took about two months for Kane's to send someone to take pictures and then receive a call from the manager assistant (very unprofessional) telling me sorry there is nothing Kane's can do about it, that it didn't matter how long I had the sectional. It could be couple of months or years. They don't stand behind their products and I was stuck with this poor quality leather sectionals that by the way Kane's charge lots of money for it.

I was proud to work for Kane's Furniture. I took the job with the agreement that I would be transferred to the location near me. As I was succeeding at the Naples store the mgr/dm of Ft Myers store contacted me & said he wanted me in his store but needed me & to not let my mgr in Naples know... I was to request a transfer (as already promised). I had already offered to move to Melbourne for a transfer for the fact that I did not want to work in Naples but had virtually no response. I contacted the mgr of Fort Myers to discuss things & he said he'd be there 12-Midnight Fri so I went after 9 when most coworkers would be gone but he chose to leave early & not inform me. I asked for a leave of absence to visit my ailing mother & brother & was denied. While visiting them I got a call from the mgr at Fort Myers to fire me.

Let's see where do I start off at. The salesperson was the best part of my decision making from there it was a freaking nightmare. You pay for their delivery charge and then expect the furniture to be brand new and no damages, but it's not. Instead it's scratched and scuffed. The table latch was bent so the table wasn't line up smoothly. So the guys called it in to let them know and I got a phone call back and said they would send a service tech out on the 30th. Now my furniture was delivered on Jan 17 mind you then I get a phone call saying they were bringing me a new bench since mine was damaged on Jan 24. So I take off work to find out no bench and it was actually the guy to bring a new table piece to fix that problem that was scheduled on the 30th.

Would never thought that installation by "professionals" could be so dangerous. After three weeks, since I bought "Old World China", My wife opened door and glass shelf with all stuff dropped on her feet. Reason - unappropriated installation by Kane's employees. They didn't adjust this piece of furniture. We got completely destroyed beautiful the China set for 6 person from Europe, crystal bowl (heirloom about 60 years old), deep scratches at floor and furniture and a other stuff were damaged. At least it cost me $1,000. 4 month I spend for calls, emailing each other, waiting... eventually for nothing. They are denied the claim. That is the reason: "the claim was denied. Per our claims department this was delivered 4 months ago and there is no way of knowing if items were moved or adjusted." Are you kidding me? Is that my hobby? Moving and adjusting furniture? 4 month ago?

I bought a Therapedic mattress at the Kane's in Tampa right before my hip surgery in 2014. I was told that as long as there weren't any rips or stains in it, if anything happens I would have no problem replacing the mattress. The bed starting sagging after about a year, but got really bad the end of 2016. I wake up every morning with my hips hurting. I finally got someone out here to measure the sag and it was 2 in. Now Kane's is telling me that from the pictures he took, they could see all kinds of bugs in my bed and that I would have to get my bed exterminated before they even considered talking about replacing it. When I asked to see the pictures, they told me they couldn't do that, it was against policy. I found out that Therapedic has a lot of problems itself and Kane's no longer sells the model that I have.

We ordered a power reclining sofa and love seat, as well as a coffee table and 2 end tables. Everything was fine until it came time to deliver the products. They never called and set up a date. We called numerous times to see why and got the runaround. It took at least 5 calls to get it resolved. We set up a delivery date and they were supposed to call the day before to set up a time frame, so someone would be home. They never called, so no one was there. We had to re-schedule again.

I would never thought that installation by "professionals" could be so dangerous. After three weeks, since I bought 'Old World China', I opened door and glass shelf with all stuff dropped on my feet. Reason - unappropriated installation by Kane's employees. They didn't adjustment this piece of furniture. I got completely destroyed beautiful the China set for 6 person from Europe, crystal bowl (heirloom about 60 years old), deep scratches at floor and furniture and a other stuff were damaged. At least it cost me $1,000. 3 month I spend for calls, emailing each other, waiting...eventually for nothing. They are denied the claim. That is they reason: "the claim was denied. Per our claims department this was delivered 3 months ago and there is no way of knowing if items were moved or adjusted" Are you kidding me? Is that my hobby? Moving and adjusting furniture? 3 month ago?

I purchased 2 couches 6/3/2012. Main reason for the purchase was because "Sam" the salesman said that the warranty covered everything on the leather couches. 4 years into the ownership the couches almost at the same time started to crack and the peel. The back of one peeled right off and the seat of the other cracked and peeled. Both were "leather". I contacted Kane's for the warranty claim. They said it could not be repaired and that they would give me $500.00 store credit and free delivery. BECAUSE it was not under warranty for peeling. The corp office person totally unyielding and unsympathetic. NO way I will buy from them ever again. Don't waste your money on the UV3 protection package.

We purchased a stool that was height adjustable. After little usage the stool would creep up to full height. We returned it to the store and they put a (apparent) new lower section on the stool. When we got home the new stool would still go rise up but at a much faster rate (in a couple of hours). Again we returned this time. The manager got irate, told us tough and told us to take our stool and get out of the store. To which we did and will never return. Very very poor customer relations from the manager in the Lakeland Florida store.

Kane's will never be in my favor again. I had ordered 37 pieces completing a master bedroom, formal dining, and Family room. Defects found in several pieces have been reported to Corporate Customer Service and they said that the damage described was not covered under the warranty. I will start off with the dining room. The table has fingerprints in the paint and flaws on 4 of the six chairs. The tables for the family room have bubbling in the wood of the cocktail table, sofa table and end table. They were only 6 months old when I noticed the problem now the bubbles are getting larger. The Sofa had a hole in the "Cardboard" of the left armrest that was fixed by balling up more cardboard and placing it over the hole and tacking the fabric back down leaving excess fabric and a ripple in the batting.

We had a lift chair purchased. We told them it was in need of repair. They checked it and "ordered" the parts. We never heard from them so when the couch was in bad shape after a couple years peeling and a big hole in it we just tore it apart and threw it away. I wanted to dump it off at Kane's but my husband would not. Now this other sectional we have is fading and has several other issues. I will never go there again. We paid over 2000 for this piece of crap and am so disappointed.

Horrible!!! Kane's does not stand behind their lifetime guarantee!! I purchased a bed for my girls 3 years ago, the side rail split once and It took a lot to get someone out to repair it and now this time they refused to repair it even though I have a lifetime warranty. Everyone seems to have the same problem!! They need to be held accountable for their poor quality furniture and the fact that they LIE about their warranty!!! I will never shop here again and I will be sure to put the word out so friends or family don't either!

3 years ago I remodeled my home and purchased a sectional from them. It was supposed to be polyester not bonded or leather. Been there done that. They even scotch guarded it. Of course they say it's a lifetime warranty. Well, my significant other watches TV at night on it. I do cover it for protection just in case. Well, when we have company I take off the sheet and it looks faded but it's not. No sun there. I have been around and around with them. They already have a lawsuit for the bonded leather and they won't cover this. They want all 6 pieces for exchange of $600 credit... ha no way. It's polyester. It shouldn't do this. Good thing I don't have kids and animals. Can you imagine what it would look like? I would highly suggest not to buy anything there because they do not back up their warranty. I told them they should advertise it still. They are liars.

I will try and make this short. We bought living room furniture. Shortly after the back side of the recliner fall down to the floor. The tech came out and after checking, said the whole assy. had to be replaced. The new assy had to come from China and was 14 weeks out. We waited roughly 20 weeks, and a different tech installed it. After he left the back fell down again. I found a handful of screws and things on the floor. When I called to explain, I was told it was normal wear. When we tried to move it, a long steel piece caused a large groove in our hardwood floor. Then I called again, Jessie ** told me that his techs were afraid of me and would not return. Now I am a large guy (not fat) and cannot walk. My voice is deep and carries a long way. I am confined to the wheelchair or the hospital bed, but even so they afraid of ME? Since then, when I called in, they would hang up on me. I have given up and bought two new recliners from a different store.

We were missing the feet from the sectional we purchased from the Ocala, FL store and the staff was very friendly and accommodating. They shipped us the feet and we received them in three days. Our sales associate Linda ** was very sweet and helpful. I would highly recommend Kane's Furniture.

OMG, no stars for this store at all. I had to put one star because they require at least 1 star. LOL!!! I will never go to Kane's Furniture ever again. I went there looking for end tables and couch. I walked in the door and a salesperson immediately hovered over us. I asked where the clearance center was and he pointed to it. When I walked into the area, he then said they do not deliver anything in clearance center. Gee, he could have told us that before we walked all the way over there. I asked what the delivery charge was and he said $120 or $122, I can't remember.

I won't give any star for Kane's Furniture. I currently bought more than $3400 furniture in Kane's store. They told me my son is 21 years old, so he can sign the deliver, because I had to be at work. But when driver delivered, didn't put the sofa legs on, didn't install the mattress frame, they blamed everything on my son. I confirmed with my son there was no such word. The driver knew he supposed install all the furniture that he delivered, and store argued with me for my son told the driver not to install furniture. 1 of manager Melinda was really cold and mean. I had to run back to the store to get driver back. This is nightmare. Do not trust Kane's furniture. They had the lowest customer service in the whole United States!

I went to Kane's 3 yrs. ago and bought several items including a couch and loveseat. I was told there was a Lifetime Warranty on their products. I noticed that the material is going bald and wearing where you can see the under weave. I went into the store and spoke to a lady there who said there is nothing they could do and why don't I buy covers for it. I said "why would I do that." Apparently they don't deal with the company that made them anymore. I am disgusted at such poor quality. Will never shop there again.

We bought a white furniture set (8/10/2013) that included UV3 leather protection package, 5 years warranty against accidental rips, tears, burns, fading, stains. Before one year the sofa ripped (see IMG 1), they came took pictures and told us: it was no cover by warranty. As today the ripping is getting worse and furniture is losing the shape (see IMG 2-3). The reality this is not leather, it is a cheap imitation. Read the detailed warranty and find out the true.

I'd like to share all of you my bad experience with Kane's Furniture so you get DECEIVED as me. In October 2013, I purchased a metal dining set from Kane's which should have a lifetime warranty. I called them last month to report a problem with one of the chair's legs that had been bended over or tilted due to their bad quality and material. Last week a technician came, took pictures and told me wait for a phone call from the store with a response.

My wife purchased a bedroom suit and iComfort mattress from Kane's 2 years ago, keeping the receipt on file just in case. Less than 6 months later, the Serta mattress began to sag on the right side and became hard on the left side. On August 27, 2016, we called Kane’s and requested a warranty check on the bed, still having the receipt, requesting that someone come check out the problem.

I gave this facility 2 stars only because, unlike other reviews I've read, Kane's did partially work towards a resolution of the original problem. In April of 2012 we purchased a "leather" sofa and loveseat from Kane's of Brandon. This sofa and loveseat were for a formal living room that is used maybe 2 times a year (holidays). By late 2015 both pieces of furniture were peeling and cracking.

Don't even know if they are deserving of any rating in regards to customer service and follow through taking care of their clients and their belongings. I purchase a bedroom set at Kane's Furniture and upon mounting and delivery of the furniture two items from my house went on missing. I have gone back to complain and speak to a manager. Manager never cared to replace my two missing Brand New Tesla Vaporizers that still in the box and never used. He was quickly to tell me that the two delivery guys were fired from their jobs. That tells me that they knowledge the problem but never took care of me as a client and what went missing in my home.

I am in the process of looking for new furniture (dining room, living room). Stopped in at the Kane's Furniture Store in Port Charlotte FL. I was greeted by a very nice saleswoman. I was very interested in the dining room pub set with the marble top by the customer service desk. I was looking around. The phones were ringing. One of the other girls behind the counter said something about a customer being in the phone and it was for an older woman sitting at a desk behind the counter. The older woman said that the customer was an **. She just sat at her desk. The other woman asked her if she should take a message. That's when the older woman said ** as she answered the phone.

I purchase a sectional couch set from Kane's Furniture in Brandon Florida. In less than 2 years the bonded leather started peeling. I contacted Kane's and was told since it was from the clearance room they do not cover it.

I purchased a living room set of leather love seat, leather couch and 3 tables for 2,218.57 back in 01/31/2011 along with the leather protection plan they sold. And by a year later they were peeling, flaking and looked terrible. I tried to file a claim on the warranty and was told it wasn't covered. And all other communication I had tried with the company I got no response from. So now I'm stuck with furniture I thought was going to last a long time is being covered up with sheets blankets etc. just so I can sit on them without having all the peeling bits all over me and my 3-year-old granddaughter I'm raising.

Approximately three weeks ago, I made the mistake of going to Kane's Clearwater store. The sales person was Victoria. I was interested in purchasing an area rug and three barstools. Victoria steered me to a clearance area for rugs. I was under the impression the rugs were simply discontinued models. The rugs were hanging in the corner of the store and under dim lighting. I picked out a rug. Supposedly, it was originally $599 marked to down to $299. I took the rug home and did not unroll it as it was going to go into a new place I was moving into.

Just wanted to update everyone on my repair status. Finally after months of calling Kane's for an update on our sectional repair I finally get a call from the manager asking me, "What was going on?" When I explained my aggravation she finally agreed to a store credit. Fast forward a few months later and I go to Kane's to use my credit. I'm told they need the sectional back in order to give me the credit. The furniture I GAVE TO A NEEDY FAMILY that isn't repairable. No mention of picking up the furniture prior to this conversation. Now I have a useless store credit and I'm livid. Try to call Kane's customer service & have to leave a voicemail. I'm so over this place. Please don't make the same mistake I did. Do not buy anything there.

Purchased supposed leather, not true, sofa and Love seat 12/1/11. It has been peeling quite a lot the past couple of years or more. Store would not cover it under their lifetime warranty plus I called the coverage company and after sending them photos I was told it would not be covered as only one claim was allowed and due to the many areas on these two pieces it would not be covered under one claim so got nowhere. Where does one join the class action suit? Kane's reached a settlement with the manufacturer in 2013 I believe but never offered anything to its customers that were having problems but kept the settlement money for themselves. They should be held accountable!

I bought a "leather" sectional from this store. I've hardly sat on it and it's falling apart because it's bonded leather. Kane's evidently sold this to lots of people, based on reviews that are negative. They won't do jack, although they sued the maker of this stuff and got money back themselves. I'm looking for contact info from anybody who had the same experience. I am filing suit against them and need additional names of people with the same issue.

After at 3 months we called Kane's service for a problem with one of the two sofas we ordered. After 2 times service said the frame was bent! There were no parts, nor was there a replacement as the co. said that it was discontinued, and we were to choose another set. There was nothing in our price range, so we waited. We finally agreed on another set for $984.00 more than had to be paid immediately. They offered us $75.00 for our trouble. What??!!

I have read a lot of bad reviews from Kane's Furniture and wanted to respond with a positive one. It has been many years since I have purchased from them and I was very worried after reading all the negative reviews. My purchase was at the Brandon, FL store. On my initial visit, salesperson Brian ** approached me and offered assistance. I explained I wanted to be left alone to look and would find him if I found something that interested me. Brian ** gave me his business card and left me alone (although I could see that he watched to see if I needed assistance). I looked through the store without hassle for about an hour, then left the store to compare at other furniture stores. 2 weeks later I returned to the store, found Brian ** and purchased a dining room set, also without hassle or pressure to purchase additional items.