Kane's Furniture Reviews

Our furniture is just now a year old. It looks 20 years old. The fabric on the sofa, chair and even the pillows are saggy and balled. When you sit on the cushions you sink. The chair arrived and the cushion did not fit correctly and the seams were uneven. Their solution was to cut down the foam cushion, which only made it look worse. Finally after a year of complaining they order new foam, which arrived last week. I called in December. The customer service representative told me all the furniture is made overseas and the cushion would need to be shipped. She also said if I wanted quality furniture, I should have went somewhere else. Wish I had. Quality it is so good, it will last a lifetime. Maybe if you are already 100. I am already embarrassed to have company over.

One piece of advice when working with the sales team at this store - do not allow them to convince you of paying a certain price upfront with the promise of a credit after delivery. They label these gimmicks as different "sales" at different times. My "sale" was the "2 or 20 Promotion." Essentially, I was supposed to get 20% off of the most expensive item on my order. I was skeptical to say the least but I went with it because at the end of the day, $200 isn't going to break the bank. A week after delivery I received a call from the manager. She left a message that my card would be credited $64. Shame on you Kane's. You will not see me in another one of your stores. Here is a copy of the email I sent to my salesman, and never received a response about:

After shopping for an hour my wife and I settled on a dining table with four chairs and four extra chairs. The total before taxes and delivery came to $999.95. I laughed that we missed the $1000 total to get 5% ($50) off by 5 cents. They would not give the 5% off. I thought they were kidding. I said to raise the price 5 cents. The delivery alone was another $119! They said no and asked that we keep shopping. My wife was in tears, no manager would speak to us, and out of principle we left. 5 cents! Later the manager called to explain that all sales have necessary parameters. Right. He never had the nerve to talk to me while I was in the store. Looked like a nice set but now I don't trust the whole operation.

I purchase over $2,000 in furniture from Kanes. The Chaise was a little bit broken and it was too big for my living room. I'm going thru hell because they have a no exchange no return policy which they don't disclose to you when you are making your purchase. I would have thought about every item purchase twice if I knew this. I just want them to pick it up and just give me credit so I can get something else. Why is something so simple so difficult?

What can I say that everyone hasn't said except call your FL state rep and depart of agriculture consumer services in Tallahassee, FL and file and ask for a complaint form. Maybe the state can finally give all of us some help with Kane's not wanting to help us with all our issues. Written by one of many people who have been ripped off by Kane's furniture and good luck. Port Charlotte, FL.

While I am trying to resolve the bonded leather peeling situation with KANE'S furniture, I decided to check BBB and was shocked to see all the similar complaints on bonded leather. I don't have much hope of a successful result. After placing calls for three days and not getting a callback, I'm afraid I'm going to be as disappointed as you all!!!

Having purchased Kane's living room furniture items more than a decade ago and having a positive experience, in Dec 2014 we purchased a "Piper" Sofa & Loveseat with the suggested chair/ottoman set. Delivery was 3 December 2015. We are seasonal users without children, pets or smokers. In short order, structure failure in the spring resilience became obvious typically with men sinking into a proverbial "seatwell". The seat cushions consistently slip forward and after each use and needed position adjustment. The design of the back cushions of both sofa & loveseat constantly produced shape distortion with a most untidy appearance. The seat cushions as shipped were oversized by several inches and would overhang the front vertical surfaces when fully pushed back.

I am (was from now on) a customer for more than 15 years. I called Customer service to find out if there is any way to fix one of the legs in my sofa (Kathy Ireland Home Collection) and after a long waiting I heard in the background a very agitated woman saying (with tone of voice) I didn't have any warranty since that was purchased in 2007. I told the person on the phone that I was willing to pay for the service and the woman in the background (raising her voice again) said, "We don't do that her!!" Even though they are offering now a life-time warranty, Kane's Furniture WON'T BE MY FAVORITE PLACE anymore.

Bought a dining room table and chairs in October 2015. Table had irremovable stains on surface before I made the first payment. Company tech came out to look and took pictures. They said the stains were water stains when they were clearly not. None of them are circular in nature. The stains are from food that spilled on the table during normal meal time routines. The table was cleaned with a damp dish cloth within 15 minutes after finishing our meal. The finish is junk. I went to the store and spoke to the manager and he said if I did not like it I could sell it on Craigslist. Complete **. I have also called corporate customer service and left 3 consecutive messages for Shannon **. It took her 3 days to get back to me and she never answers her phone. Company is a joke and will make any excuse necessary not to stand behind their product.

Bought some furniture little more than a year ago including a couch and a love seat. Now the couch bonded leather on the right side of the headrest is peeling on a spot where no one ever touches. The headrest pillow is bobbling and the stitches on the center pillow are coming lose. I called few times the customer service manager at the corporate office, left a message as per her instructions and she never call back. According to their ads, the furniture is so good that is guaranteed for life (BS).

If you are thinking of buying anything from Kane's Furniture, run, run like heck! Do not listen or believe them when they tell you about their lifetime guarantee and then try to sell you additional guarantees for more money! I purchased $8000 of furniture from Kane's Furniture. Part of that was a couch and loveseat of bonded leather. I have owned other leather couches before, but when I questioned a Kane's representative about bonded leather, I was told how strong and durable it was and not to worry. Besides Kane's has a lifetime warranty. I do not have children and my furniture is very lightly used. I noticed a bubbling of the leather and it was separating from its backing. The separation is only getting worse.

We contacted Kane's at the Brandon location back in 11-10-15 about our loveseat. At the time, we referred to the loveseat as a "couch". We should have just said loveseat. The pictures we sent are of only the loveseat. At the time we purchased the loveseat, we also bought two couches. We purchased the items back in 07-26-13. At that time we also purchased several other pieces of high dollar furniture.

Purchased a leather and leather bonded loveseat and sofa from Kanes in Sarasota 3 years ago. The bonding is disintegrating. Areas that we were told is real leather are disintegrating. I called the office at least 3 times and was never contacted. Finally went to shop and talked with receptionist who never returned phone calls. Said she was "she was Busy". Talked with manager armed with my leather guarantee and Lifetime Warranty. He said this was an ongoing problem with the manufacturer in China and the warranty didn't cover the bonding. Nor did the Lifetime Warranty.

My wife and I shopped for a sectional sofa. Picked one out and wanted to negotiate just a bit not asking anything off on the price. Just try to negotiate a complimentary delivery coupon they give out each month. Was told prior each store is given 3 free delivery coupons to be given out each month to consumers. Talked to manager and really wanted to make a deal. Said I would not need to deliver this month next month is fine. And asked for delivery. He firmly said no. It's on sale and I should be satisfied with that.

As a Canadian l had never been treat as l was at Kane's. We brought a Loveseat at Kane's - of course it was a floor model as is. Never dreaming that in less than a year that bonded leather would peel away from the love seat. I always thought that when you had a problem and you went back to the store and you ask for the store manager he would come to try and help you. Believe me this does not happen. First of all, you got to get through the offices manager first. And this lady act like there is no way you will get through her. She has all the tricks to keep you from seeing him. We have spent a lot of money at Kane's but never again. When l ask other people about this lady they tell me the same story. Look out for this lady in NPR.

Last June 2015 my son-in-law, Richard ** gave us Wyatt Sofa and Love seat as a gift. Right after the delivery we notice that one of the manual recliner don't work properly. The sofa have 2 manual recliner and the love seat have 2 power recliner. I notify the company and they immediately sent a technician who told us that he needs some parts to repair it. They will send me the parts and I'll have to notify the store where we bought it and they will send us a technician who will install it. But after some follow ups and inquires we're still waiting our sofa to be fix. The last time I called them I ask if they can just replace my sofa with power recliner and the customer service told me that somebody will call but nobody call me back. I'm happy with my sofa and love seat minus the manual recliner. I'll give a follow-up review when we settle this.

He ordered 2 more lamps from the warehouse and delivered them personally to my home.

I purchased a couch and loveseat. It was suppose to be a lifetime warranty. The leather material started peeling from the fabric it was stuck to within a couple of weeks of owning the furniture. NO one had been sitting on it. I have had the areas of peeling replaced in several areas and had to pay for some of the replacement parts. Some of the replacement parts don't peel however the rest of the furniture just keeps peeling and leaving particles of leather on people's clothes. Kane's Furniture has refused to replace the furniture. They lied about the manufacturer having more material the furniture was made from. I called the manufacturer and they told me the had the material and could make more parts. I had to approach the manager about the lie and had to pay for the parts. I would not buy anything from Kane's again. Buyer beware.

Visit the store on a Friday (Nov 13, 2015). Purchased several pieces of furniture (Living room set, two bedroom sets and a Dinning room set. On Saturday (next morning / NOV 14), I contacted the salesman to cancel one bedroom set. He indicated that he will process the cancellation immediately. The following week, the delivery truck shows up at my house with all my furniture. The canceled bedroom set was in the truck for delivery (NEVER Canceled). I had an argument with the delivery people because they wanted me to accept the furniture. In fact, they were so upset that they wrote a note on the delivery papers for their supervisor. The salesman NEVER canceled the bedroom set. I called the store and they apologized and indicated that it will be taken care of.

We did on 3 occasions leave messages on the Kane's Furniture Hotline 1-888-373-4088 FREE however we received no reply from the corporate office. When the Store Manager was confronted with this he replied "Kane's prefers that we address customer concerns at the store level". Another issue was in that we were adamant that we purchase American Made Leather Furniture. The Sales Representative stated that this furniture was built in the USA. The warehouse staff, when replacing one section of the sofa laughed, stating that this furniture was made in China. With regard to the Lifetime Warranty, it has restrictions and is valid for 7 years as a legal definition. Definitely Kane's has lost a customer for life. As for Kane's we are now pursuing remedy through the BBB and VISA. We are prepared to take legal action if our concerns are not resolved, regardless of the cost.

In September of 2013, we went to Kane's because they offer lifetime warranty on items such as sectional, therefore we figured that the price was good – a furniture store would not offer lifetime warranty for poor quality items. Well... in 1 and 5 months the springs on this sectional started to make the cushions extremely uncomfortable. At the end of July of 2015 we contacted the store several times in regards this matter, finally a tech was scheduled to come out. The gentleman condemned at least couple cushions. Since that day I have been promised a delivery of new cushions, of course that did not happen. Since then I have spoken to the store manager several times, which by the way it's a lie when they tell you that you'll get a call back.

I purchased a love and sofa set from Kane's a few years back on the promise that they warranty all of their merchandise. We have had our love seat material fall peel three times and each time they send someone out to refinish it but it doesn't last for long. The last time we called they said the company that sold the sofa we purchase has gone out of business and Kane could not warranty the product any longer. So I spent over $1500 on a false pretense they would warranty their product for life; not so much. It took them one year for them to finally have someone to contact me back about latest issues with the love seat and their response is they would give us 30 percent to purchase a new sofa.

We purchased a clearance, as is bonded leather, 3 piece unit from your store in February of 2013. We are snowbirds and have rented a property in Ridge Manor, Florida for some 10 years. Our original sofa set was old and torn, so we visited your store and saw a very good deal on this 3 piece set, knowing that good quality and good price would suit our needs for a rental. When purchased, it was as is and in excellent condition. We could not see any reason why it would be a clearance but were told by your salesman that it was an end of line style. Ironically, I can see from your customer reviews that several complaints were made about this fabric, but your stores continued to sell what units were left.

We purchased our living room furniture set on November 1st and were told the Coffee table was on back order and will be delivered December 8th. We have very important company arriving December 12th so we were ok with that. Yesterday December 4th, we called and were told our table was at the warehouse but can not be delivered yet. When calling back I was told that even though trucks deliver in our area are only on Mondays, it would not be on the truck leaving the 7th because it was too small of an order and would be backlogged to later deliveries. Our order was $3,000, does this not qualify for on time delivery after patiently waiting over a month for it?? I guess once they got our money, they don't care. Also, no manager will talk to you. They are too busy in their offices.

My husband and I went into Kane's furniture on Friday and purchased couch. The sales person promised after several questions that the couch would be delivered with in 3 minimum to 7 days maximum. Had received a call on Saturday stating the couch would not be in until the next Sunday at the earliest since it was coming from the headquarters' warehouse over 2 hours away. Decided to cancel our order since the sales representative was misleading in the promises on the furniture.

We recently purchased a Sectional Sofa, Leather and Cocktail Table 6 piece from Kane's Furniture at a cost of approximate $3900.00. Upon delivery we immediately started having issues with the furniture purchased. We did attempt a return however Kane's would not honor the 7 day return policy as they stated that this policy was from "date of Purchase" rather than "Date of Delivery" 30 days later. After multiple visits to the store Kane's finally agreed to send a "technician". Photos were taken but no further inspection. Kane's stated that this was normal wear and tear after 7 days of ownership. On 2 more occasions, after multiple visits to the store, and 2 additional technician visits, one section of the sofa was confirmed defective and replaced however this did not resolve the issues. We continue to have issues with defects to the Valente Sectional, leather surface and defects in craftsmanship.

Leather furniture "disaster" from Kane's after 3 yrs (found out bonded leather)... Looked 100's worse than the 10 year old leather furniture replaced. Started peeling/flaking/color rubbing off and only me sitting on it. Contacted Kane's. They were somewhat great--gave me 50% credit of what I spent (could have given me nothing)... And yes, I had purchased the leather warranty on the junk, ugh. However, happy I got anything. When looking to find replacement at Kane's, could not find anything in my budget, went 3 times and finally found a replacement (not leather or bonded). It looks like leather. It's fabric - we shall see. Kane's is still selling the bonded stuff as they have millions$ of it left, but have it labelled correctly now. Kane's has multi-million$$ lawsuit against the company who conned them. When repurchasing, the salespeople told me not to buy the bonded stuff. Hope this helps!

Purchased a sectional ($3,800) and after 2 months, motor quits working on recliner. Tech comes out and does not know what's wrong with it. Then Kane's calls us and said lightning struck the motor. That's a laugh since the electrical outlet is fine and the lights that were plugged into the same socket works. Told us it would take 3 months to get the parts. Been 3 months now and they are now telling us the part will be delivered to our house by the end of November. Ask us to put the part in. I laughed again. Then they told us when we get the part to call them and they will schedule a tech to come out and replace.

I'm retired and bought a sofa and several other pieces from Kane’s furniture store. Bought in 2013, the sofa has a color defect and the furniture store pretty much says sorry about your luck! I contacted the Corp. Office and they are telling me the same thing. I think they should be liable for the TV commercial for guaranteed for life, it's not so. If I use the sofa a lot or it was 5 to 10 yrs. old, I wouldn't complain. It's tragic you have to fight for their mistakes and they don't care. So far I'm not getting anywhere with these people. They got their money, I sent $4,000. In the store. The sofa is the only thing I'm having a problem with.

Bought a recliner at Kane's in Oct. 2014. In March of 2015 we noticed that the headrest was peeling. Called Kane's and immediately they sent out a technician to examine the product and he assured us that there would be a replacement part. Got a call several days later and was told they were ordering a replacement part and it should take 3 or 4 weeks to come in. After many calls we were told the part was in Tampa and as soon as they locate it (I guess they have a large warehouse) we would be getting the part and they would send out a technician to make the exchange.

The warranty was worthless. Leather cracked and faded and I had purchased the UV3 protection which covered the leather. Well apparently that was a big fat lie. They argued with me for an hour and refused to fix it. I will never buy anything there again! They are horrible to deal with. How after 2 years can leather fade and crack when it's not exposed to sunlight whatsoever and we condition it every other month? Hmmm Kane's big rip off!!

I am a disabled Veteran. My wife purchased a dining room set a year ago. The wooden chairs are cracking. We called Kane's and a tech came out to make a report. Customer service called me back today and said it will take until February 2016 to resolve the issues. Veterans out there be aware of Kane's gimmicks and fake ads. After this purchase never again will I shop at this store.

My family will never shop at Kane's again. Buyer beware that there is zero return policy, even for damaged merchandise. We saw a lovely looking Bistro set and asked the salesperson if the marble table top would look as pitted and dull as the one on the showroom floor, and he said, "No, it should be nice and shiny." Of course we believed him. We could have lived with the way it wasn't quite as shiny as we expected but there are scratch marks over one of the imperfections as if someone had already tried to buff it out. In addition one of the chairs was chipped (the tech they sent to inspect the table top was able to fix it) and both of them and the table have a few small dings. Go to American Signature Furniture instead. They have a 7 day return policy.

We bought a couch and two electric recliners from Kane's. 2 months after we bought them, one recliner had a tear in the leather. 1 month later the other recliner tore at the seat stitch line. Then the first chair lost stuffing in the arm. NONE of this was guaranteed. So... "guaranteed for life"? False advertising! cheap furniture!

I purchased a Kane's 'bonded leather' 3 piece sectional from the Brandon, FL location. Asking many questions about the 'lifetime guarantee' from Steve our salesman I trusted in the brand. Within a year the bonded leather began to deteriorate. I travel for a living, have no children or animals - all that to say it rarely gets used. I'm now told that Kane's is involved in a lawsuit over the inferior product supplied to them (and passed to me as the customer). I then was given the option of a 40% discount on a new sofa. Why would I throw good many after bad and why would I ever trust your brand that you don't stand behind at all. I hope you get your big settlement. And as someone who has been a loyal customer until now - I'll just stare at my rotting 3 piece sectional. Total disappointment.

Well, another dissatisfied customer! Do not believe Kane's when they say your furniture has a free lifetime guarantee! Bought a loveseat and 2 chairs 5 years ago, and now some of the leather is cracking. Lo and behold, the warranty has expired and that really isn't leather on the inside of the furniture! That is a pure lie when you are told that your furniture is leather and it's covered under warranty for a lifetime! I am undoubtedly never going to buy anything at Kane's again. Boy, was I duped!!!

Kane's furniture is the most unethical furniture stores ever, bought a couch two weeks ago, as you can tell by the picture it is the wrong color. Called the manager in Tampa and they informed me that in order to take it back, they would charge a 20% restocking fee!! That is 500.00!!! For delivering the wrong couch. They were supposed to come pick it up today, it is still in the living room. Good thing I put it on my Kane's card because I will give them another week to pick it up then I'm donating it to Salvation Army and will dispute the charge with collections when I don't pay my bill.

I spoke with the complaint center several times, they sent a gentleman out to stuff some foam in the seat of the chair. I told them it's still not ok as I am sliding forward, they told me that's the best they can do. I am/have been very unhappy since and will no longer purchase anything from them. I do not feel I was heard or the proper action was taken.

We have had three different things go wrong with a leather sectional that we bought from Kane's. Each time we were told it wasn't under warranty. Twice I paid to have things repaired. The last time, was the straw that broke the camels back. I had to pay $75.00 for someone to give an estimate and that it would most probably cost about the same amount to be fixed. When they got here, it was minimum $350. Forget it! OK! They said, but pay us the $75. My repairs on a $2,000 sectional with them would probably be close to $1,000, if I included this last repair. Never again will I step foot in that store.

We purchased 2 leather powered recliners from Kane's in Melbourne recently. After a few months, the leather began to peel from the headrest. After many phone calls to customer service (?), we were told that they would order a repair kit from overseas. Our request was that we wanted our money back. It wasn't going to happen. My suggestion, look elsewhere than Kane's for your furniture and read the reviews. I wish that we had.

I ordered a couch in May and had it delivered. It was delivered with a rip in a seam. The store talked me into stitching the seam instead of replacing the piece of the sectional. The same seam has ripped 4 times in 4 months! When I call the store and ask to speak to a manager I'm always told they are busy, in a meeting, out to lunch or with a customer. I would leave messages and no one would call me back. It took me a WEEK to get a manager on the phone. I called their corporate Customer Service and left multiple messages for a week and kept being told the TWO corporate Customer Service reps call back in the order a call was received. A large corporation with hundreds of stores has TWO Corporate Customer Service reps.

In March of 2015 I notified the Kane’s that my recliner was not working. In May a repairman was out and parts were ordered. Aug is when my recliner was repaired. This was how long it took. It has now only been just over a week and the recliner is broken again. The repairman had to come out in July for something and a part for another recliner that also is broken was ordered. That part will be here sometime in Oct. When you ask how long it takes it get the furniture fixed when you’re buying it they tell you no more than 4 weeks. I don't know that the recliner part is coming in Oct, I was just told that. The last one took almost 5 months.

After purchasing over $5,000 in new furniture, one of the couches were on sale and we were suppose to get a $80.00 credit. Salesman confirmed this and followed up with a call.. After 3 calls that the credit was not posted to our card, we finally went in.. Got the the runaround from salesperson Renzo and another salesperson.. Poor integrity of this company and would not recommend to shop or buy anything at Kane's. Terrible ethics!!

Purchased a Couch and love seat in 2012 at Kane's. Was told that bonded leather was very durable, it was all leather pieces, put together, and it wouldn't crack or peel. My husband and are elderly so our furniture is not abused. We also saw the Lifetime guarantee sign on the table in front of the couch. Well, I noticed some peeling, and cracking on the couch, then a spring was pushing up, so I called. A repairman came and put some foam in cushion. More is now pushing up and I called and sent pictures to corporate yesterday. We will see what happens.

February 20, 2014 I purchased a sectional that cost me appx $3000.00. Within 6 months of purchase the handle on one of the manual recliners broke. It took 2 months from the time I reported the incident till the work order got completed. Moving on to July 24, 2015 the motor on the electric recliner has now broken; it took 1 week for technician to come out & place order for new motor. The technician said we have to wait for that piece to come in & it's not a guarantee that it will resolve the issue. It is now August 24, 2015 and have had no follow-up back from Kane's. I called Kane's today and was told the part is expected to arrive Mid-Sept. Also, that the part will to delivered to me and then I have to call them to set up another appt. for the technician to install. This process takes too long, and the management does not help smooth the process. DO NOT BUY from this company if you are looking for quality furniture.

My shopping experience 3 years ago at Kane's in Ocala, FL was fine. The sectional sofa we purchased now has springs showing and falling out from underneath and 5 cushions have become difficult/painful to sit on. A month and a half ago I scheduled to have someone take a look at it. On Saturday 7/25/15 two men visited and took pictures of the furniture. I was told I would be contacted within 24-48 hours of their visit. On Tuesday following their visit I called Kane's because I had not been contacted yet. There was some confusion as to who I was & where I lived. Finally Amber called me at 7:30 that night and let me know that this sectional had been discontinued but they have to make an attempt to order replacement parts with the manufacturer and someone would be in contact with me.

I am writing in hopes that someone who is considering buying furniture here runs away as quickly as they possibly can. I bought a 4 piece couch from Kane's. It was delivered at the end of January 2015. Within the first week, we noticed there was a rip on the seam of the seat of the couch. It looked like the manufacturer didn't complete sewing the seam all the way. We called immediately and were told that this isn't covered by the "Quality so good it's guaranteed for life" warranty but as a courtesy, they would come out and fix it. The technician came out in early February and sewed it. He did an OK job and I figured I could live with the imperfection of it.

Purchase 3 pcs set from Kane's. After two years of servicing them for cushions, wiring, etc... the furniture is cracking and peeling. Have called Kane's numerous time and they will not do anything about it. All they say is it is not covered under the warranty neither the lifetime or the one I purchase separate. They say their furniture are so good they guarantee them for life but when you buy them and they break nothing is covered. They are so fake, it's unbelievable. What bothers me is with all the complaints and no one can do anything. This is sad. They are sell bad furniture and the consumers can't do anything about it. They are being scammed. Please can someone help all these people, over 1000+. My furniture are only 2 years old.

I'm writing this so someone else may not go through the same problem I did. I bought a Serta iComfort king in 2012. It summer 2015, now the mattress has dents, dips, indents on both side. Very noticeable and uncomfortable when trying to sleep on it. Serta mattress comes with 20-year warranty prorated every couple years. Here's the problem. When you have an issue Kane's sends out a technician to measure the mattress. But!!! No one can be laying on the mattress when measured. Also he uses a microscope to find stains to add in his report.

The back cushion on left side is sewed on wrong. They have sent people out and tried to fix but they did not fix it. They say they have but we disagree. The solution is simple, bring us a new one or give us our money back and we got neither but a bunch of BS. They do not care about their customers. All they do is lie so therefore, if anybody I speak to is going to buy furniture trust me it won't be from Kane's.

I purchased a living room set in summer of 2010 from their store in Orlando Fl. Was informed at the time that I was purchasing a durable quality of furniture and living alone at the age of 64 and knowing that this furniture would not have anything but gentle use. When they delivered it, there was already problems and the delivery man told me once you sit on it a few times it will look the same. Within a year the covering was starting to shred. Now it is 4 and one half years old and I have had to go out and purchase a new set. They do not stand by their product and once they have your money they conveniently forget that you even walked into their store. I have purchased a new set from La-Z-Boy and their set will be on the curb Tuesday afternoon for trash pick up. Now I am 68 years old and living on a fixed income and this has created a financial catastrophe for me.

Spoke to Kane's furniture/Amber. She states only thing they cover on warranty is the structure not the material furniture stitches are coming apart. On second couch we purchased - also leather, my son bought at Kane's also, peeling. We were not told this at time of purchase. So screw the lifetime warranty there isn't one. Bad business. We will never purchase from there again. You buy junk, junk, and junk.

Loveseat less than 100 hours of use and only 2 years old, bonded leather cracking. Kane's states that "quality so good, guaranteed for life". It's a joke, even though they have had over a 1000 complaints in 2013 over bonded leather separating.

I contacted Kim ** and Shannon ** of Kane's headquarters because my 2 recliners that were less than 3 years old were peeling, cracking and ripping and I had bought an additional warranty on top of the lifetime warranty. They both said these things were not covered but would give me a 30% credit toward 2 more recliners but none of the cost of the additional warranty we paid. There are only 2 of us in the home and they should not tear up in less than 3 years.

I purchased a couch from Kane's Furniture in November 2014. Within the first two months I noticed that the cushion on the lounger was a bit deflated. It was not wearing very well and is not comfortable at all to sit on. I called for a replacement and was told that they do not replace furniture, that they would have to send out a technician to examine the piece. The first appt. set -as per their policy is that they call the night before to confirm- the appt. was never confirmed (no show) and therefore rescheduled after I called.

This is a place I will never go back. I bought a sectional sofa. It was a Saturday and I was told I could pick up my furniture next day. On Sunday I rented a U-haul Pick-up truck and picked up the furniture. They had me for two hours waiting at that warehouse. Apparently they were treating my furniture with a sealant, because I had bought a 7 years warranty package. I was told as well it was going to be ready. They certified that everything had been checked so I took for granted that everything was fine. Once at home I realized they had given me the wrong sofa. Oh ** No one seems to care. I called the store and spoke to the whole crew before having the store manager on the phone. He told me couldn't send a truck with a new deliverer the same. After long discussion I had to go back to the store to return the furniture.

I bought a living room set from Kane's. It was supposed to be a polyester. I think it's just a cheap plastic. I called the salesman and told him I didn't like it and wanted to exchange it for a leather set. They charged a 20% restocking fee.

In July of 2012 we bought a rect sofa set, loveseat, and couch. The leather is peeling and we have hardly sat on this furniture. Within the first year of ownership the cushion separated from the wood. It was glued to on one of the chairs and we were told there was no longer a manufacture warranty for workmanship because it was over 12 months old. The warranty in the brochure states lifetime and on back of sales receipt and then grants full purchase in store credit for 10 years if under normal wear and tear. There is a very large Lifetime Warranty disclaimer which I feel none of this applies to.

When first got my delivery some items were damaged and the men who delivered the items tried to convince me to keep them and they would bring me the new ones. I denied the items and told them no they must take back. On the second delivery one item was ok and the other three chairs were still damaged where I had to refuse them again. I called corporate and never got to talk with anyone about my problem. I then went back to the store on my day off and they told me they would give me a $50 discount which probably paid for just my time off work and gas to go to the store myself.

On July 15, 2015, I had king size mattress delivered to my house. The two men that installed it were great. As matter of fact, they were so good that they broke a blade off my bed room fan, but that's not the best part, they never told me what happened. When I went to bed at night, much to my surprise that's when I discovered. What happened next, I called Kane's in Ocala, Florida. I was told that they would review it. How dumb didn't the delivery men think I wouldn't find out. Now is the best part again you can't buy just one blade. You have buy a set and the same for the part that holds the blade. Bye Kane's.

Recliner release handle broke 4 years ago. They came out fixed the problem. Now it has happened again on two handles. They said it does not cover release handles. I said "get me the handles. I'll pay for the parts". They said they will be 59.99 each so I bought them on amazon for $5.99 each. They work perfect. So Kane's gets no more money from us.

I purchased leather sofas and chairs for our family room. Within 24 hours my teenage daughter became severely ill. Our family was very excited to have the new couches and was spending a lot of time on the furniture enjoying them. My daughter started having a rash then burn type lesions, then became lethargic. We didn't know at the time it was the furniture and after spending the night in the recliner trying to feel better her face swelled to almost triple the size from the direct contact with the leather. After much panic I did some very urgent research and found out about how the furniture is made in China.

The Warranty they offer for the bonded leather, only cover what they called accidents, not what you think it was an accident. According to the General Manager I spoke today, when I went to get the credit, they gave me 60% of the original cost. He told me those furniture were not spray with protection coat they force me to pay for and that is why they gave me the credit to buy other furniture. So that means they scammed me with that bogus warranty. They only gave me $1,238 plus free delivery and with the condition I return the old furniture.

We bought a sofa, loveseat, and chair about 1 year ago. The sofa and loveseat cushions are sagging and when you sit you sink way down. We went to store and made a complaint. Man came out and took 5 pictures and left. It was a total of 10 minutes. We also complained the loveseat creaks when sat on. A day later Kane's called saying it was normal wear and tear and they would do nothing. I had a 15 year old sofa we gave to an elderly neighbor that was in better condition than this sofa and loveseat are. So disappointed with quality of furniture and customer service.

I got a sofa and love seat one year ago. Paid over $2600. And the leather is coming apart near head, also when you rock in it loud squeaking. They now say "not for life", paperwork says "quality so good it's guaranteed for life." My ass it is. Called telling that top of love seat is cracking like bonded leather and they said it's not covered. Did everything. Paid for extra uv3 protection. I would not buy anything from them and hope you take this warning. They are no good. Even paid for extra for protection by Masterguard for what a rip off rip off rip off. I have gotten better stuff from yard sales that held up for years, that's where I am going next. I feel like a hooker that was not paid. This is real leather not bonded crap for half what I paid.

I purchased a leather couch and 2 recliners 2.5 yrs ago. No problem with the couch but after a year the chairs started the flaking. Kane's looked at the pictures I took them then said they would have to send a tech out in a few weeks . The tech was there 10 min. max, took a couple pics. I kept complaining and going back to the store (NPR) after they turned me down. Finally got a manager to give me two floor models which lasted about 8-9 months and now I'm back where I started. They were aware what they were selling was faulty but sold it anyway. THAT'S CRIMINAL.

We bought a love seat, couch, recliner. Less than 2 years they were all falling apart. Nuts and bolts from the recliner. The cushions from all four recliner came apart. Faded areas where it suppose to be leather. (Their answer to that WAS THE OIL FROM YOUR BODY CAN CAUSE THAT.) The mesh from under the recliners were coming out. I was always sweeping around the furniture to clean up the fabric under the furniture. They are not responsible for any repairs after one year. I have furniture over 6 yrs in better conditions. THEY ARE AWFUL!! I will never step foot in a Kane store.

After we purchased a dining set from Kane's we experienced the long & drawn out process of getting undamaged furniture delivered. 3 tries & we finally got our set after a month. On 6/13/15 we got it and last week I started noticing scratches in the glass. Every time we used it & I cleaned it with a soft rag & Windex there would be another scratch. Less than 3 wks old & used maybe 6 times. No small children & no reason why this is happening I called to use the lifetime warranty. Fake. Of course it doesn't apply to glass. Outrageous. I believe they put something on the glass that hid these imperfections & duped us. Don't shop at Kane's. Rip off. Going to dispute charge & I hope they pick up this piece of crap. Shame on you Kane's.

I purchased a recliner & after 2 weeks had to have service come down. They insist I was sitting on it wrong. I didn't know that there was a certain way to sit. It is broken & they will not repair or replace it. They DO NOT stand behind their warranty.

I came into Kane's Furniture in Tampa on Hillsborough Ave on a Wednesday. I came into the store and I showed the salesman the furniture I wanted and asked him to total it up for me and I would be in tomorrow to pay for it. When I got home that evening I looked at the total and realized I had been overcharged. I came back the next day and showed it to the salesperson and he said "oh I made a mistake." We paid for it and when I got home and looked at the receipt I realized that the salesperson had added other items that I never order. Called store manager and he said "oh" and "I will put the money back on your card." Never said sorry.

It takes too long for the part to come in. You say it will come to the house. It doesn't. We have to keep calling you. This is the second such order. First time we were without use of the chair for 3 mos. We're still waiting after 10 weeks for second one.

Granddaughter got an ink pin without my knowledge and marked on my leather couch that I purchased Sept. 2014. Warranty thru MasterGuard plainly states that ball point ink is covered. When sent pictures to MasterGuard they said it wasn't since there was an accumulation and Kane's Corp office backed them instead of the customer. Why have the warranty if they do not cover anything???

I ordered two of these recliners. After they arrived and set up we discovered they were the most uncomfortable chairs I had ever owned. I felt like I was going to slide right out of the chair because the foot rest only comes up 3/4 of the way even when fully reclined then there is a big gap in the middle of your back area absolutely no support. So I called the store hearing their ad again while waiting "Lifetime Guarantee". But when I told the salesperson I would like to exchange the recliners I was told there would be a 20% restocking fee to do so then the balance will go on a store credit. I was under the understanding that lifetime guarantee meant just that but it does not. So the outcome is I will be out 20% if I want different chairs.

Having picked out a new sectional in April, 2015, we were assisted by the salesperson **. While completing our purchase, he told us the store in Ocoee (where we bought our sectional) offers 20% once a month, and he will be sure to discount that amount from our bill. We placed a deposit on our sectional and returned to the store yesterday to pay our balance. We went to customer service to find out our final total due. The amount was not even close to what we were told, nor did it reflect what our invoice said. The man at the computer seemed completely overwhelmed by his job and kept asking for help. We got our final total, went home and paid it online, after Kane's sent us a link to allow us to do that.

Purchased a bonded leather couch with an extended warranty 4 years ago. After three years the leather was reduced to something akin to crepe paper. It finally split apart last week. We were told that bonded leather is more durable during the sales pitch. We bought the extended warranty for added security. The salesperson assured us they would stand behind their products. The extended warranty apparently does not cover the garbage they sold us and Kane's doesn't stand behind their products. Kane's is aware of issues with bonded leather and offered us a deep discount on a clearance item. Shop with extreme caution. Make sure you know what you are buying and be sure you are dealing with a reputable company. I will not make another purchase from Kane's.

This is a terrible place to shop! I shopped at Kane's because I thought they were a reputable furniture store. Let's put it like these CHINESE TERMITES ate thru my dining room table. It took Kane's over two weeks to get the furniture out of my apartment. I had to beg them to refund me my money! They only refunded me 80% of the cost I paid! I will never shop at this place again! I have a 3000 CL for this store. I will be destroying this card ASAP! Kane's put my family life at risk. They refused to fumigate my apartment! STAY AWAY FROM KANE'S UNLESS YOU WANT TERMITES EATING THRU YOUR WOOD!!!

I would rate less than 1 star but can't. Bought my sectional in April 2014 with extras. The extra recliner handle broke August 2014. They order the wrong part. Come December 2014 they figured that out. Still waiting on right part in May 2015. I am getting the runaround. I will never buy from them again. Oh paid $3500 for the sectional.

We purchased a sectional. Paid over 3 thousand dollars. Seats started sinking to the ground within a year. When we called them to check it out they said they were made like that so they cannot do anything about it. I took leather protection plan through them and I called them to take off some ink marks on the leather. They declined that as well. These were tiny ink marks that can be easily taken care of through their plan. They said they will cover all kinds of stains when we purchased the plan.

I went to Kane's in Port Charlotte to look for 2 recliners, 2 end tables and possible sofa. When I got started, the only thing the sales lady wanted to show me was leather. We don't like leather, had to finally yell at her to make her understand. Picked out the recliners and tables, was told that both are back ordered for a couple weeks. Thought no problem. Paid In Full for items with an expected delivery in 3 weeks. Told the sales lady at the customer service desk that I will wait 30 days, if not delivered by then I expect full refund. Was told "no problem."

I spent a large amount of money buying a sofa love seat and power recliner that I thought was leather but now I learned that it is bonded leather rather than genuine leather. When I purchased it they talked me into a leather care kit to clean and condition the leather. Now I find out there is very little leather in the furniture. I bought the set in July of 2012, it was delivered in August. In February 2015 I noticed the the headrest on the sofa where my husband sits was peeling really bad so I called Kane's and they arranged to have someone repair it but I had to pay for the material and shipping. The headrest piece cost me $70.00.

Purchased a set for over $2000 in 2011. The salesman stated it was leather. No it was not. After 6 months the leather began peeling. Called KANE'S they said they would send someone out to look at it. They did 3 weeks later. The parts had to be ordered. Took another 2 months to get part and another 2 weeks for someone to install it. After another 6 months the same thing the love seat began peeling. Called Kane's they said the lifetime warranty only applied to 1 repair, doesn't sound like lifetime to me. Fought with them for a month. They agreed to repair it if we paid for the parts. We did. It cost over 100.00. Took 2 months to get the parts and then another 2 weeks for someone to come and fix it. Always an excuse. They were on vacation or short handed and would try and get someone out when they could. Got the repair done 2 months later.

We bought this furniture because we are up in age and we thought it would last us till we were gone. The pieces looked great. We were really proud of them. But after about two months, we noticed that the seats were collapsing. When we bought this from Kane’s we made it a point to discuss the insides of the couch with the salesman. He assured us that it was better than foam, he even showed us a cutaway piece to assure us. Well it sank. Kane’s did come out and restuff the couch, but then shortly the love seat started to sink and we noticed the finish on the leather was cracking and peeling.

Purchased bedroom set within the past 24 months and the side rails already broken down now 3 times. The repair scheduling is horrible and so is the quality of furniture. Not sure how they can offer a lifetime warranty, unless they're in hopes of the customer base dying off.

Purchased Sofa Sectional. Power recliners at each end. One working fine (for now) one has been broken for over 3 months. Called, had service tech come out, he was onsite maybe 10 minutes, said he had to order part. Okay, I get it, you can't stock everything right? BUT, this guy's tells me "going to be 12 weeks, they will ship the part to you" and that's the last we heard from ANYONE. Now, 12 weeks was approaching, we were moving, so we call to check on part, see if it has shipped, and when it will if it hadn't because we needed to give them the new address. NOTHING... could not get an answer out of anyone as to IF it had shipped, IF/WHEN it will ship. This went on for a couple weeks.

We purchased a complete living room set in July 2014. Less than a year later, the leather is fading extremely bad and beginning to harden. We went to the store to inquire about the lifetime warranty... they said fading is not covered. Only hardware and frames. THEIR ADVERTISING IS MISLEADING BORDERLINE FRAUD. I have done some research and there is currently a Civil lawsuit where Kane's is suing their leather supplier. Funny how they will recoup their costs from the supplier, but they leave their customers holding the bag of crappy furniture. THIS IS THE LAST PURCHASE WE WILL EVER MAKE AT THIS STORE.

I purchased 2 chairs on or about 12-01-2014. These are a little over 4 months old. The first chair has considerable wear/piling or thinning on the seat. The other chair has come un-sewn at a seam. I was told by the customer service representative on the phone (04-07-2015) that neither of these conditions were covered under any warranty, including their "lifetime" warranty. Basically I am out $ 1000 and change for a couple of rapidly deteriorating chairs. I cannot believe a company will not stand by their merchandise after only 4 months. What a joke this business is. I find it ironic that on an internet search, the 4th item in the cue is 271 Top complaints about Kanes. I will be glad when they close their doors!

In 2010 we purchased a dual reclining bonded leather sofa and reclining chair. 2 months after purchase we left home for 4 months. 13 months after purchase we noticed the leather peeling off, we contacted Kane's; we were told nothing could be done because the warranty had expired. We then contacted the manufacturer, they agreed to replace the peeling parts with Kane's furnishing the labor. This took almost a year to complete and within 6 months, the leather started peeling on the replacement parts. Within 11 months the chair was almost void of leather. These two pieces cost over 1100 dollars. We know Kane's is suing Southern Motion, the manufacturer and we feel Kane's should do right by the customer.

We purchased a bonded leather power reclining sofa, a power reclining love seat and a manual rocker/reclining chair on May 5th, 2012. Just a few days after the warranty expired, the back of the sofa started peeling and flaking on both sides. I immediately took photos and called Kane's and told them that I felt like the bonded leather was defected, it was almost like it was dry rotted. They informed me that I needed to come into the store, which I did the next evening, with photos in hand. I was then informed that they would not go by my photos, but must send a technician to my home. I was also informed that it would be at least 4 weeks before a tech would be available because one was in the hospital and they were very shorthanded.

Well we ask the sale person and they told us it was leather Italian, not cheap. We bought it. It took so long to receive the set. Seemed like 4 months. Got it to our FL home only to have to go back north for 4 to 6 months. We came back, used the set for maybe 2 or 3 months, and the so-call leather was just crumbling off the love seat. Now we realized that this is not leather. So we call them, just to be told we weren't covered any more.

Material faded after two months. They told me it was wear and tear, come on two months!

After purchasing a sectional sofa in Dec, 2014 - upon delivery, the quality of workmanship, proper aligning, stitchings etc. were not acceptable for our valued expectations. Kane's worked with us in a friendly & somewhat timely fashion in getting certain pieces replaced. After two separate shipments (attempts) we called the store to see what our "next option" might be. The manager of the store was very understanding & offered us a complete refund or exchange, due to our particular circumstances.

Shopping at Kane's Furniture has been so far the worst furniture shopping experience, the quality of the furniture is the worst I've owned. When you first get to the store they tell you the furniture has warranty for life but when the time comes to claim the warranty, they run circles around the problem to avoid honoring the warranty. At first we bought a beautiful leather sectional set and a few months after the set started tearing apart. It took me several months and not until I filed a complaint before the BBB did they agree to cooperate. We went to the store to reselect a new set and a couple months after the same thing occurred. I've been waiting for a replacement piece for a few months and have not yet received it. I don't think it's a fair sales practice to trick customers about untrue warranty.

Bought what I thought to be a really nice furniture set for large family room. Two full size power reclining leather sofas and one full size leather power reclining chair. I do still really like them, they are extremely comfortable and still look nice. Unfortunately in December 2014 I was fully reclined in one of them, went to get up and the button didn't work, I figured it must of came unplugged. Nope the motor broke. Called it in and figured it's unfortunate, but not a big deal because it's under warranty.

All leather except the parts your body does not touch. The vinyl strip under the right hand arm rest is flaking off and getting worse. Kane's can't help no longer deal with this vendor. Cannot speak to anyone at Kane's with any power just get a run around and a # to call the manufacturer. This is Kane's warranty not there's, hope you don't have a problem you will not get any help from Kane's. I Will never deal with them again and will tell everyone I know not to buy from them no matter what they promise they will not honor what they promise.

Purchased a sofa with dual recliners. Within a year a spring from one side stuck out so that it dug into the other side tearing the upholstery. Called for service and they told us that the manufacturer of that sofa had gone out of business and that their "Lifetime Warranty" didn't apply. How's this Kane's, I have sworn off buying from you for the rest of my life, and I tell anyone who's in the market for furniture about how their Lifetime Warranty is just **!

Purchased chair. There was a rip in arm shortly after purchase. Have been waiting over 3 months for an arm replacement With no resolution in sight. Lifetime warranty on chair. Wondering if they mean a lifetime to wait for repairs. Within the last year we purchased 3 mattress sets and 3 chairs there. We will never shop there again and will never recommend Kane's again.

I purchased a $3,200.00 living room sectional from Kanes Furniture in Casselberry, Florida on January. The sectional was on back order, but we liked the salesman and the furniture enough that we decided to wait. In March, we were informed that "part" of the set was available for delivery and that it would be delivered between 7:00 a.m. and 11:00 a.m. the following day. We cancelled work to await arrival and the following morning we were contacted to be informed that sectional piece that was available had been damaged and a new delivery date or the remaining sectionals would not be ready for a yet to be determined future date.

We purchased a "leather" electric love seat and two "leather" recliners. After a year the "leather" started cracking and peeling off. Nothing was going to be done. I got on the website for the Lakeland, FL store and posted about the terrible quality of the furniture. After this posting they called and offered us 50% of what we paid if we spent the credit on more furniture. After dealing with the horrible quality, we were not anxious to replace the furniture with more furniture from Kane's. We had to junk the furniture.

I went to the Brandon Fl store and bought two bedroom sets and dining room chairs. Spent 1800.00 dollars. Paid for the furniture, set up delivery date for three weeks out. Now paid for in full. Two days before delivery received phone call. The full-size bunk beds I bought that were in stock and they had them when I paid for them are not available anymore. Told me I would have to come back to the store and pick something else out. I told them "are you crazy? You had them when I bought them. Now you are telling me not available anymore."

I tried contacting Kane's numerous times about kitchen set I purchased. Every single chair has broken. The legs cracked on each one and I actually got hurt when the chair buckled. I wanted to have the chairs replaced (only chairs, not table)... no response. Filed claim with BBB and submitted copy of receipt showing warranty coverage. Their response was that purchase made before they started lifetime guarantee. Still no response and no replacement. Disgusted as lack of service and claims of providing warranty for defective products that are basically worthless.

Bought a leather sectional from Kane's in Tampa, FL less than 10 months ago. It is power, supposed to have lifetime warranty. Seats are sinking, you can feel the coils when sitting on the seat. Leather has stretched terribly. Had service come finally! Never called me back, I had to follow up 4 weeks later. Asked for the manager to come look at our sofa. Since then, they returned my call and said nothing was wrong with the couch. I went in to the store recently to sit on the one in the showroom and asked how long they have had it in there. The sales rep said thousands of people have sat on it, it has been in there over 2 yrs. I was so angry! Just purchased a 5,000 sq. ft home and went to Havertys and Rooms To Go and bought all new furniture. I will never ever buy from Kane's again!!! They have awful customer service.

Kane's needs to be clear in their advertisements about what a lifetime warranty is. I was told by a company representative, this means the "life of the product," not the life of a person who buys the product. They determine the "life of a product." So, if they determine "life of a product" one year, two years, five years, etc. that is what they honor (possibly). I don't know, because my couch's "lifetime warranty" has expired. It is 5 yrs old and apparently its "lifetime warranty" has expired.

Ordered couch/tables & given 3 delivery dates & still no couch!!! No call from anyone!!! We had to keep calling. The salesgirl "Red" didn't even call after we went back & complained. She said she was watching for it? Waited again & went back & her response... "Did they call you?" I said "no & neither did you!" Cancelled!!! The poorest service ever!!! I should have read reviews first. After waiting 6 wks we went to Rooms To Go & delivery was in 3 DAYS!!! Our salesman at Rooms to Go said he worked for 6 mos. at Kane's Sarasota & quit because he couldn't get things delivered & no one cared... Don't shop at KANE'S!!!

We bought 2 couches on 02/21/2011 from Kane's Furniture in Casselberry, Florida. We wanted leather something that would last .... We were told the 2 couches we bought were leather and would hold up to even our 2 dogs!!! Well we ordered them..$2.229.96 was the total... In 2013 I notice the leather was peeling by the arm rest so I called and I was told only the inside frame was under warranty. The couches are peeling everywhere now, but they won't do a thing!!!! I took care and only cleaned them with the special leather care kit they sold me. I had to buy new furniture and I really think Kane’s should be held responsible for this....after reading the complaints I guess we are not the only ones that got scammed by them!!

In December 2009 we purchased a La-Z-Boy recliner at the Savon Store (now renamed Kane's) on Washington Blvd. Sarasota, and paid extra $ for a warranty.... total cost to us $699.71. A not-insignificant sum. We believed we were purchasing a quality piece of furniture. How wrong we were. We are snowbirds who reside in Florida for 5 l/2 months each year, which means that our chair received a scant 15 months of gentle use - no pets, no children climbing on it, one non-smoking adult person using it. However, to our amazement, there was wear and cracking at the head space on the chair. How could this be? We removed the back of the chair and carried it into the Savon store and spoke to a sales person and even asked to see a manager.

Now they advertise the warranty for a lifetime; however they come and just look, they don't even touch or move anything and he will order the part?? A month later I'm still waiting for this small cable so I can use my recliner. Now calling they can't find me or my part and the customer service person is now telling me I am giving her the wrong information but she just read off my entire life... Nothing ever goes easy unless you get the right person!

It has been 2 weeks since 1st delivery of my son's bed that they had grabbed the wrong item and my son couldn't sleep on his bed for an additional 4 days. My son is handicapped and we called the store and spoke to Phyllis who didn't care my son didn't have a bed. Then when the 2nd crew came out they were suppose to grab the first items that were wrong and never did because they didn't have an order to. They even called the warehouse with me standing there and I spoke to a lady who confirmed that another crew was coming out. A few days ago, the repairman for Kane's came out and he couldn't believe why they sent him because his truck is too small to take the furniture. He's just a repairman and thought he was coming to repair an item, not pick something up.

My wife and I (we are seniors, I am 79 and my wife 76) with my daughter went to Kane's Furniture in Ocoee, FL to look for new living room furniture on 12/27/2014. We picked out a living room set and my salesperson was Glen. He checked to make sure the set was available for delivery and once he put the order in the computer he said 2 of the pieces are on back order but set will be delivered by January 7th, 2015. My daughter paid up front us the taxes and delivery charges on 12/27/2014 and the purchase on our Kane's credit card.

As a former management employee in the corporate warehouse much has been experienced. Most subjected to poor wages, working conditions and poor customer experiences. Unhappy employees and conditions continue to plague issues originating from the corporate facility.. Profits before people.. The company as a whole is not the reason for my discontent but for the lack of action to properly take care of the customer foremost and the employees that get the work done.

I purchased 2 Capri "bonded leather" recliners from Kane's Furniture. Less than 2 years after purchasing, the "bonded leather" started to peel off. It was then that I realized that it wasn't leather at all. It is a very thin fabric (almost like plastic wrap) that is dyed to look like leather. When I contacted Kane's about their incessant and excessive claims about the "Lifetime Guarantee", I was told that fabric wasn't covered. Apparently, the Lifetime Guarantee only covers parts that are unlikely to ever break but doesn't cover the most common defects like fake upholstery. In fact, the "Lifetime" warranty is only good for 7 years which is not quite my lifetime. Here's what they said: "Our warranty does not cover against any topical issues, including the cracking and peeling issue you are having with your recliners."

In November 2012, we purchased a sofa set from Kane's Furniture in St. Petersburg, Florida. We purchased from there because of their fantastic warranty. Well, did we ever make a mistake. We are from Canada and only use our Florida home for a few months in the winter and a few weeks in the Fall. Shortly after we purchased the furniture, we noticed that the padding in the sofa, both right and left hand sides was bunching up underneath the leather and hardening the cushion.

Went to Lakeland store and the sales people were very helpful. I even brought a sample of the leather that I needed to match the color with. I purchased an electric recliner over $1200.00. The store did not stock and it would be the following Fri. before delivery. I decided to pick it up at the warehouse which is buried in the bowels of St Pete someplace? Picked up the chair, still wrapped in plastic and the loader said, “if you get home and there is any damage, please let the store know within 72 hrs.”

After purchasing an entertainment unit from Kane's, the lighting went out. After months of waiting for replacement lighting I'm still without lighting. The customer service rep at the Bonita Springs store is so lame in following through. What? They think this problem is going away? I'm making payments on this and it's not 100% corrected. You won't get anywhere but the run around if you have a problem. I am so tired of this crappy follow through and lack of credibility to fix the problem. I WILL NEVER EVER SHOP AT THIS STORE EVER AGAIN IN MY WHOLE LIFE!

My parents bought couch and love seat from Kane's and has had so many problems from the leather peeling to the cushions caving in. Went in to the store in new port Richey where they bought it. We were met at the door from the general manager, he was very rude and basically told my aunt to shut up or we were done and was not helpful. Pretty much told us there was nothing he could do and they weren't going to even send someone out to look at it. The customer service we experienced was the worst ever. We will never give them our business and make sure nobody else does either. No wonder the parking lot was empty. Guess they want to go out of business. I will see if I even get an answer at their corporate office. The general manager's name was Robert **. If you have to deal with him, good luck.

We bought a leather sofa from the Fort Myers store, and then decided to get the matching ottoman. We picked it up and when we unwrapped it at home, saw a slit in the lower side and a large slit in the black cloth covering underneath. Both things we thought we could live with. We thought we could not return it since we picked it up instead of having it delivered. Five days later, we discovered that all the wood around the frame underneath was cracked and broken so we called the store. Their policy is that returns must be made within 72 hours. They still took the defective ottoman back and replaced it promptly. We are very pleased with the service of the Fort Myers store.

I purchased 2 loveseats and 1 sofa from Kane’s in Brandon, FL. I also purchased leather warranties for each piece. Less than 2 yrs later, the sofa started to bubble. I contacted Kane’s and they had me call warranty company. They told me peeling not covered. Called store and they told me same. They offered to repair sofa. It took 8 weeks to get parts and guess what, they were wrong. Every time I call, they make me feel like I am the bad guy. I have been dealing with this issue for 4 months with no resolution in sight. Worst customer service ever. Please don't spend your hard earned money with this dishonest business. As I Google Kane’s and leather furniture problems, they have tons of complaints. They are selling defective furniture and don't care about their consumers.

Four years ago, my husband and I purchased a dining room set and a dinette set from Kane's. We had just purchased a home in Florida. We decided to purchase from Kane's because of their lifetime warranty. Our dinette set chair legs have constantly become loose and required periodic tightening. Recently, I noticed that the two front legs on two of my chairs started to push forward so much that the chairs became unsafe to sit in. I called Kane's, because I assumed their lifetime warranty would allow them to correct the problem with my chairs. NOT SO!! They sent someone to my home to look at the chairs. I was told he could not fix the chairs and that someone from the store would call me. He stated the actual wood frame in the seat was broken. There are 3 normal-sized adults in my home--no children!!

I bought a love seat for $600 a couple yrs ago & when I cleaned it with a reputable leather cleaner following directions (shake spray bottle, spray on rag, gently clean) I took all the coloring off. What is especially frustrating is because I went out of my way to ask the sales person if they recommended any specific cleaner or sold a leather cleaner. As I had bought a cheaper piece some yrs earlier where that same thing happened. I was told they didn't sell anything & just recommended any good leather cleaner. And that wouldn't happen to this love seat as it was bonded leather (real leather bonded onto vinyl). I just called back & was told they wouldn't do anything as all their sofas are only guaranteed one yr for the covering.

We purchased 3 leather sofas 3 years ago. 1 year after the leather on one of them started cracking & peeling. The local store manager was nice enough to contact the manufacturer who admitted to a defective batch of leather at the time our sofas were made and agreed to replace the damaged material. GREAT! NOW however, the other two sofas are doing the same thing. I have been calling the store for 4 months and am told every time that they will give the message to the manager and he will call me. HE HAS NOT CALLED YET!! I did receive a message from one of the office staff yesterday that our sofas are no longer under warranty. So because the other 2 sofas decided not to crack & peel on the same day as the other one, apparently we're out of luck?!?! By the way, what is this "Lifetime Warranty" I keep seeing advertised? Sounds like a scam to me.

We recently purchased a sectional couch from the Kane's in Clearwater. We chose to pickup our purchase at the warehouse to save delivery costs. We could have picked it up same day, but chose a few days later. We were, and are, EXTREMELY pleased with every aspect of this purchase, from the knowledgeable sales associates, right down to how beautifully awesome our room now looks. I also give their warehouse pickup process an A+++ for a clean and organized in and out process. Thank you Kane's folks!!!

Purchased a leather couch from this store 3 years ago. I am a snowbird and have used couch only 1 year and half. Cracking and peeling on couch and should be replaced. Refused to do anything to satisfy issue. Now I need a new couch and love seat. I want my money back. Never go to this store.

We purchased a leather recliner approximately 1 1/2 years ago. The leather on the seat has a hole in it and on the back the leather is, for lack of a better term, bubbling up (started on the seat the same way and now there is a hole in the leather). Called Kane's for service and was advised the leather furniture only has a one year guarantee on the leather. The lifetime guarantee is strictly on the reclining mechanism and the frame of the recliner. We are past disappointed and dissatisfied - can't believe a leather recliner only lasts a little over a year before it starts looking like it was a second or third hand purchase. We also bought a leather sectional at about the same time from Kane's so I'm waiting to start having the same problem with it. We have bought from Kane's for years but never again.

I purchased a kitchen set and the chairs, recliner sofa, and recliner. Had the worst experience with the chairs and sofa. The chairs were wobbly. Had to return them several times. And then the table has a stain on tabletop. The chair is still messed up. Have a service call out for Jan 21st. Will be returning the sofa and recliner as well. Very uncomfortable and the customer service is very poor and the ladies at Brandon Kane's are rude!!!

Delivered bed with no legs and dresser drawers won't open. And only have Thursdays off and every time we try to schedule a Sunday, it's too late. I have to work at 11 am, I manage a very large dealership and customer service is our main focus. That's a lesson Kane's needs to grasp. Over the last 15 years, I spent over 6,000 dollars at that store. I will never be back and you better hope no comments about my furniture. I want to send it all back. The customer service rep has no concept of customer service. As for the store manager, says she has no control over anything. WOW.

We purchased a reclining sofa, love seat, and chair from Kane's in St. Petersburg just two short years ago and have noticed peeling from the backing of the leather all over the furniture. I called to let them know their product was defective and was told by the sales manager, Paula, that she would check with her superiors to see if they could do something about the problem and call me back. She later called back and left me a message. This was not covered under their "quality so good, it's guaranteed for life" guarantee, which right about now I'm thinking is quite a joke. Never again will I go to Kane's!!!

Went to Kane's furniture on S Orange Blossom Trail in Orlando, FL the end of November. Found a couch and love seat that was conform for my wife health conditions. Was assured by salesman that it would be delivered on December 29th. On that date I called the store to check on the delivery time, I was told that it was on back order and would not be delivered for 2 weeks. I went to the store and the manager was unconcerned and told me that it may be longer than 2 weeks. No one cared enough to call to let me know before I called them. Poor customer service, Will Never shop @ Kane's again.

We bought a dining room table with chairs in May and by December, they were falling apart. We have them come out to assess the chairs that were falling apart. Their comment was it was normal wear and tear, and it wasn't covered. I am furious and can't believe a company can get away with something like this. I am terribly disappointed with a company that we have purchased from for years. Personally, I will never walk through that door again no matter what kind of deal is out there.

I was billed $2794.97 and was told that that would be credited and the correct amount $2,325.52 would be billed and a credit of $469.45 would be credited. Guess what, it never was. The whole experience was less than pleasant. The entire sales force could care less if the customer is satisfied. One even told me if I didn't like the delivery date I could cancel the order and go somewhere else and they have over 13 locations in Florida. Well, little did I know I was going to be overcharged. Now I'm looking into whether this is fraud or stupidity. So, Buyer beware!

Sales person was tired and had an attitude, she did not talk at all. Also they did not explain anything about the delivery: no time, no day, nothing. They told me they will contact me for the delivery. When they call me they also had an attitude very unprofessional and rude stating "that the only day was Tuesday and that's it." We pay for this service, it not free. We should be treated with respect and as valuable customers.

I have decided not to post the exact nightmare that we encountered while at the New Port Richey Kanes store, but I would like to take time to say that the manager, Bob, was not at all a friendly man to us. We both found him condescending and sarcastic. Not only did he do NOTHING to help us, he chided us when we asked him to. He made little comments that should not be made to a customer. I feel sorry for the employees that have to work under him. Just the short time we were there, we would not care to go back. A company that promotes and condones someone like Bob to manager isn't where we want to shop. To all the potential customers, reading this...just be careful of needing the manager for anything. There are quite a few boo-boos that occur there and he will do nothing to make it right for you.

We bought 2 leather electric couches from Kane's Furniture. They have been peeling for the past year and a half. We called Kane's to let them know. They sent out their service rep and he said they were defected and Kane was going to let us know what they were going to do. Kane's called and told us they DO NOT COVER DEFECTED FURNITURE. I cannot believe a company does not stand behind their product, that's insane. I will NEVER step foot in that store again and I will let everyone I know they're liars and lifetime warranty is **!

They do not honor the guarantee for life. They told me it is only good for a few years. When I requested them to honor the warranty at the fort Myers store management refused to do it. They are lying to you when they say it is for life. Have them show it to you in writing. I paid extra to have the life warranty. I am never going there again. I am finished with them. They lie to their customers.

Bought furniture on the 14th, want to apply for credit and sales person didn't understand, took $2300.00 out of my checking which she didn't have. When I went to check her account, I seen what happened. They DID everything to convince us to still take the furniture, but everything in my mothers acct has bounce to $500.00, store says it's not responsible and the bank will only help with two overdraft fees. On Thursday I dealt with Margaret and she gave me a credit for the full, another five day. I have proof of the overdraft fees, also, I still out $72.00, $144.00, $1460.00. I can't believe this is how the store does business, reported to BBB.

Big companies like Kane's spend millions on advertising, but when it comes to the consumer, they simply don't care. The leather furniture they are selling seems to be very inferior quality. Have been a customer for years and when I needed service, they did not one through. I am very disappointed.

I purchased a set of living room furniture at Kane's (chair, loveseat, and sofa) for more than $2K and paid $119.99 for delivery fee. Purchased on 10/24, first delivery was on 10/27. Sofa was missing during the first delivery and the delivery guys had no idea what is going on. I had to called the delivery department and the store to put all the information together (I had to do that because Kane's Furniture had no idea what is going). They agreed to make a second delivery for the sofa on Sat 11/1.

Bought a dresser from kanes 12 months ago. Drawers kept falling apart.. was coughing for over 2 weeks and scratchy throat. Decided to clean the drawers out to make room for new clothes. When I pulled the drawers out the whole bottom of the dresser was complete mold and mildew. They refuse to do anything about it, saying it's my fault. Every piece I have bought from them has been crap furniture. "Lifetime guarantee", what a joke.

Furniture showing signs of wear after only 7 months. Kanes said was leather seems to be a cheap bonded or synthetic material.

I purchased a "leather" living room suit from Kane's in St. Pete, Fl. About 13 months later, the furniture started to look really bad. The "leather" started to peel. We had to purchase throws to cover the furniture. I called Kane's to voice my concerns and I was told the furniture's warranty was for only 12 months. If I'm NOT mistaken, their sales phrase is "Furniture so good, it's guaranteed for life". I felt so cheated. I had spent about $2700 on dressers and about $1500 on the living room furniture. I will never buy from Kane's again.

I bought my living room and dining room set here about a month ago. The sales lady named Christine ** told us we would pay $75 a month for two years. Well, we just got our first bill and it was $150 for 6 years with an interest rate 4 times higher than what she had told us. I went back to the store and they told us WELL, WE ALREADY GOT PAID, THAT'S WITH YOU AND THE FINANCING COMPANY NOW. CALL THEM AND SEE IF THEY CAN LOWER YOUR PAYMENTS AND INTEREST RATE. VERY POOR customer service, they didn't care about anyone but them getting paid!!

In May I buyed 4,000 $ in furniture. The delivery was incomplete. In August I say that I can wait more time for my furniture, and I ask for my money back. I need to visit the Orlando store no less than 10 times and I'm still waiting for my money. Customer service is a joke. The manager don't know the order, what was incompletely, what happens with my money, in the corporate office don't reply my voicemail. Believe me never never make the mistake to buy in Kane's Furniture. You will be in problem, upset, and your money will be stolen.

We purchased a microfiber dual reclining sofa and a power reclining chair from Kane's in Ocala in Dec 2013. We have had issues with sofa ever since we have had it. The sofa is very uncomfortable and now we have issue with the padding in the arm. It has collapsed and will not come back up. We had a warranty person out to check the sofa. He said on the arm all we had to do is fluff it up like a pillow. That does not work. Now the company did offer to exchange the sofa and chair for a 30% restocking fee (approx $350.00). I cannot afford to take that kind of loss. Now the Gm is trying to get approval to have the sofa arms restuffed. I am not going to hold my breath on that one. All I have to say is I am sorry I ever went to that place.

This has to be the worst customer service company I have ever dealt with. They came to fix a table and chair the all the screws where falling out of. When the repair guy showed up he told me that it was the way the chairs were built and that the warranty only covered structural on the chairs to which I said "well if the screws fell out wouldn't that be the support for the structure which should be cover by the warranty" but of course he replies with "no it's not part of the structure." When I asked him to explain he couldn't give me an answer. Don't offer a lifetime warranty on your products if you're not willing to stand behind it.

I bought mattress there for 999$, paid $60 for delivery, because their free delivery is over 1000$, not $999! The driver called me and said delivery will be on Saturday (weekend) at 7 am! Who does delivery of a mattress that early in the morning on Saturday? I called to reschedule it, but their customer service is a disaster. Next delivery is going to be next Saturday at 7 am and go on. They don't care about customers at all, not a single person there to suggest any options. But they suggested to get a mattress somewhere else if I am hot happy with delivery time. This is my last purchase there.

We purchased a two piece leather reclining sofa, along with the insurance for repair's. The sales person told me they were all leather fronts and vinyl sides and back. After a short time I noticed spots of peeling. And along the welting the finish was off. They sent a repairman who said he would order new seat cover and when I heard back, they claimed it was due to neglect. There is just the two of us, no animals or children. At the time I signed the report It had no such statement. Recently I was in the store and a district manager listen in on my complaint and sent another person whom took pictures, after which I received a call for a repair company, wanted to send a repair at my own cost. I have been told that the leather is bonded, which I was never informed.

I need someone who knows an Executive at Kane's ... I bought something big that was to be delivered today. I have been sitting at my desk all morning and they say they tried to deliver it but the number was wrong... Duh...there is a keypad downstairs that is a direct dial. I do not think they bothered to deliver. What do you think? BAD CUSTOMER SERVICE ... Now the sales guy, Bob ** (who did have my phone number - how did that happen... he had it but it didn't get on the delivery order) says they can't deliver until tomorrow sometime... another down day. Really? I asked him how he felt if he ordered in my restaurant and I didn't deliver till the next day. I don't rant on Facebook, but a promised delivery date is a promised delivery date. Aren't there laws to protect us the consumer? It gets better. He said I could go to the warehouse to pick it up and they would give me $50 store credit, like do I trust them to buy from them again??? Pick up furniture in my SUV... He said he could rent a truck and bring it to me. I told him I have no mattress to sleep on because I trusted they would deliver timely and didn't care how they got it to me. I already took the day off to be home waiting for them.

I bought a sleeper sofa a few years ago from Kane's and after 8 months the material was starting to pit and get funny. There are two adults in my home and no children running around. I called Kane's customer service with my contract/sales receipt to advise I wanted someone to come over and look at the material. I was told that this was not covered. Okay...what is covered??? Defective workmanship...really? I was very disgusted and vowed never to shop there again.

I bought a adjustable bed in Savon Furniture Sarasota now Kanes Furniture one week ago today. I spent 6000.00 on a new adjustable bed which I have never ever done my whole life. I could have bought a car for this price. I tried out the bed when I was in the store. It seemed comfortable. I have back problems so I thought maybe this would help. I got it delivered On Monday, slept in it one night and had such a terrible terrible back ache. So I called my saleslady Pat the next day. I told her I would be back in because I was not happy. She said that was fine. So 1 week later I go back in and they tell me I have to sleep on this bed for 60 days before they will do anything about it. REALLY, I can't sleep on this bed it is killing me. They say this is their store policy.

In June I purchased almost $3000.00 worth of furniture from Kanes. One being a Sealy box spring and mattress, which both had a tear in them. It was reported while the delivery men were still here and honestly I don't even think it was the one I purchased. A week later they brought me a new set with no issues except I hated it. It did not feel anything like what I tried at the store. I had to wait 60 days before I could exchange it and with that my fibromyalgia and my back seemed to get a lot worse. On the 60th day I was there picking out a new set. I also got a mattress pad only because I had a credit because the prices of them are outrageous. Yesterday the Serta box spring and mattress I bought was delivered. However the mattress pad that was given to me is not the one I bought. I called the store and they will exchange it for me but this whole experience behooves me.

In November of 2012 we purchased a bonded power leather recliner. Our salesman told us bonded leather wore as well as leather. He mentioned nothing about us taking out the insurance and since we have a leather chair 20 yrs. Old and a couch 12 yrs. Old and have not one single problem (bought at a different store), we did not purchase the insurance. In Dec. Of 2013 we took pictures in of the leather peeling off. It's as thin as tissue paper. We were told they could not help us because of not purchasing the insurance. We talked to the store manager at the Ft. Myers store and were told we could buy a new back for $200.00. We called in a upholster and he told us it would cost more than the chair was worth just to do the back. He said soon the arms and seat would start to peel. Guess what, arms are peeling and the seat is starting. The chair cost was $500.00 and something. Not expensive as buying a Lazy boy, but for us it was what we could afford.

Within the past seven months, I have bought over $5000 in furniture, in two separate purchases. The sales experience was great, but the delivery was pathetic. During the first purchase, I was told that all was in stock, and that all would be delivered. Unfortunately, the nightstands were not in stock, and had to be delivered several weeks later. During that delivery, one of the nightstands was damaged so bad, it was unrecognizable. The warehouse could have cared less, but the store manager ensured that one was delivered two weeks later. During the second purchase, the end-board on my bed set was damaged. Again the delivery manager could have cared less, and did not offer me a reasonable delivery date and set-up. DO NOT BUY from Kane's. Once the salesperson gets the sale, you are dealing with a supply chain that is broken beyond belief and one that could care less about you as a customer. If you live in Tampa/St. Petersburg, you might have better luck as their only warehouse is located down your street. If however you live elsewhere, you are simply rolling the dice.

We purchased a sofa set less than 5 years ago and last year they started to peel! A technician came out, never bothered to contact us so I went to the store but they claimed that the manufacturer refused to accept that the furniture was defective and was told I could seek to get them repaired elsewhere. We rarely use sofas and they are cleaned on a regular basis. I recommend to invest more or less elsewhere because their guarantee is worthless.

I ordered leather furniture from Kanes Furniture. The buying experience was excellent. My salesperson was polite and not overbearing. The problems occurred with delivery. The guys delivering were polite and personable; however, the furniture was broken on the first delivery, and again on the second delivery. I could actually lift the back of the couch away from the base of the couch. At the time I needed the new furniture for a family party and had thrown out our old furniture. When I called Kanes with my issue no one was able to help me with another deliver date that would allow me to have furniture for my party. I have been buying furniture for many years and have never seen furniture show up twice broken. Don't buy from this company. Questionable quality and poor customer service.

I ordered and paid in full for a sofa and love seat and said it would be delivered on Sunday. The sofa and love seat arrived, but the love seat had a crooked back so I refused it and was told it would be here the next Sunday. Well, I had a trip planned so I cancelled my trip, then on Friday I received a call that the love seat would be delivered on Sunday. Then a truck arrived and was told there was a mix up and the loveseat was not on the truck so I told the driver I was very upset with Kane furniture and wanted to cancel my order, so he said he would let dispatcher know. I will see if they will refund my money. I wish I could send back the sofa too, since they are not reliable at all. I will never buy from Kane furniture again.

Same as everyone. Bought a bonded "garbage" sofa. Peeled one month later, discovered their lifetime warranty, only worked if I had bought additional coverage and a couple of months later found one of the cushions acting up. The simple, cheap is always more expensive. Read the small letter before investing your hard earn dollars. I guess their strategy is to sell only once to each customer and do not get any referrals. Just saying.

First there was two tears on the part of the right hand side of the love seat. I took picture of the damage, and carried it to Kane’s. They told me it started at the seam and they don't cover that. About 2 mo later I found a long cut on the arm of the same section. Again no help from Kane’s. They told me to call the people who carried the extended warranty. They said that it had to be reported within 7 days.

I purchased 3 pieces of leather furniture at Kane's in Tampa, FL July 2011. Over time the leather in 2 of the 3 pieces of furniture has started peeling, not anywhere that you sit, but near where the cushion is sewn onto the frame. Of course, being told by the sales person that their furniture is covered for life, I did not purchase additional insurance. Now I am being told that the "Lifetime Guarantee" does not cover leather. It does not say that anywhere on their website. Don't fall for their scam. They don't guarantee anything and their furniture is garbage.

Slick sales people. Once you buy an item, they then tell you it's temporarily out of stock. We are waiting months for a missing dresser piece to a full bedroom set and four chairs to a dining set. They sold a table and chairs, but expect you to wait three or more months for chairs. This company is terrible and I would advise buyers be aware of why the prices seem lower than others.

We purchased dining chairs and table 9/13. We were away a month and found a couple of piles of what looked like sawdust under one chair. Called Terminix and they said that the chair (made of bamboo) was infested with powder post BEETLES!!! Said they thrive in the bamboo. Called Kanes and they said the chair was discontinued and we could reselect. Had custom pads make for the chairs (6). They said they would try to find another chair. I have called repeatedly with no success. Still checking, they say, but no one ever calls back. Cheap furniture.... Will never NEVER buy from KANES again.

DO NOT buy from Kane's. Their furniture comes from China and they will not cover warranty problems. I have 2 recliners that are 6 months old and the color is coming off and they will not do anything. They told us the chairs were ALL leather and... they are now not going to cover the "Lifetime warranty" because we didn't purchase the Leather Warranty.....WHICH WAS NEVER OFFERED TO US??!!!! And the leather warranty is only good for 6 months, so I was told by the store if we did buy it, we were silly SOL.

Well I had a problem with the product, the fabric was coming apart. Kane's came and took some pictures of the problem. Then I received some material, when it came they sent somebody to put it on the arm rest. The service man did the job. When I tried to use the chair, the staple almost cut my hand so I called Kane's. They sent two people to do the job. Also I told them that some more fabric was coming apart again so they took more pictures. Also the service tech showed me some more places where it was coming off so he took more pictures. Then I waited for a long time before they got back with me. I think I had to called them. I found out they are not carrying that line anymore and Kane's told me they won't guarantee it so their ad is misleading. It's real hard to swallow that at $3000.00 to $4000.00 dollars a pop.

First off, I will say Cat our sales Lady was great! But other than that, My Girlfriend and I are VERY disappointed. We bought a beautiful Leather Couch and Love Seat with Delivery. We were told we would have both on Friday, Perfect! It's my Girlfriend's one day off this week. Thursday we get a call saying the love seat was damaged in the move and now we can't got any of it until the end of next week! What?! Well, can we get the couch? We need it! We gave our old couch to my son. No sorry, we don't deliver until we have the full order. Okay, well, I don't want the love seat, drop it from my order and just bring the couch. Oh wait now we will bring them in two trips. Okay, great! This morning, I get a call at work from my girlfriend. They can't get it up the stairs! What? Why? The old couch was bigger and my son and I got it in just fine. She said they tried for about 2 mins and said, "Sorry, it won't fit", and took it back. So now I have to rent a truck and go pick up myself Tomorrow! BS man!

Over the course of the last 6 years, I have spent thousands of dollars at Kane’s. I furnished a 3 bedroom condo in Orlando, a 3 bedroom beach area condo, and a large portion of our house in Orlando with items from Kane’s. Four of the bedroom sets that we purchased are from Magnussen Furniture called the Kentwood series. A little over a month ago I called Kane’s to say that the paint is wearing off of the sets in odd places like the front of the footboard. None of the sets that I was complaining about is more than 2-3 years old, and 2 of the sets sit in a place that is hardly ever used. Kane’s told me they could give me the name of a furniture refinisher they use, but nothing more. The furniture refinisher said she charges $85 to drive to my house and $85/hour once she is here. She suggested that I call Kane’s to have them order the paint.

This review is about Kane’s Furniture in Ocala, Florida and also Kane’s Furniture Corporate in Pinellas Park, Florida. I believe that all customers should be aware of the poor customer service after the sale before they buy anything for Kane’s Furniture anywhere in Florida. Decide on your own, but here are the indisputable facts and this is what happened to me.

#1 Kanes would only let us Finance 1 leather couch and a table. Told us there was some rule that said they were only allowed to have a max of 2000.00 per each room, whatever that means? Dinning room and living room are two different rooms.

Purchased a sofa and loveseat in Port Charlotte, September of 2013. Five months later is peeling. We did purchase on sale as is no warranty. When we returned to store they said there is nothing they can do. I realize they have no legal responsibility but a least a moral one and business one. I believe after reading the other complaints they knew there was a problem with this product and sold it anyway. As is to me is when I know the problem and choose to purchase anyway (scratch and dent). I NOT happy with Kane’s and will not purchase there again.

Purchased a "Whole Leather" recliner sofa and chair, specified that we wanted the entire sofa and chair to be leather, not bonded leather or vinyl. Paid almost $5000.00 for the recliner sofa and chair, "Lifetime Warranty". 2 weeks after purchase the reclining mechanism bent, my wife weighs 105 lbs, so it was not overloaded by any means. It was replaced by Kanes. 2 weeks later same issue, no response, after a trip to the store, they would supply the parts, "It's a parts lifetime warranty" but we had to pay for the labor.

Peeling Soma 3 piece group - We purchased 3 pieces of furniture from Kanes in Lakeland and spent around $3000, and after about a year the furniture started peeling. Technician came out, took pics, then as we were waiting for a response from the manufacturer the furniture just kept getting worse. They came out and replaced some of the leather on 2 different occasions, but each time they came out more sections were peeling so bad it was just embarrassing. By the way, the salesman told me my group was leather which wasn't even real leather - it is some type of bonded material. NOW after many complaints from me they say they cannot do anymore to fix my peeling furniture, so much for furniture so good it is guaranteed for life which is a crock. They should be sued for misrepresentation of products. So if you are in the market to buy furniture and you pass by a Kanes store it would be to your best interest to keep on driving.

We bought my daughter's bedroom suit 2 weeks ago, they told us it would be ready for pick up on the 21st of Feb. When I call to see if I could pick up the furniture they told me it would not be ready until Feb. 28th. Or sometime in March, this was going to be a birthday gift but thanks to you kanes we have no gift to give our daughter.

My fiancé and I spent quite a bit of money on a bonded/blended/whatever "leather" sofa, love seat and chair at Kane's in 2010. That sofa, love seat and chair are now falling apart because the material is flaking off. We have to cover it over with blankets because it's so embarrassing. We paid extra for protection and they offer a lifetime warranty. Scam!!!

After we purchased the Swank bedroom set, living room set, and dining room set we went through hell. Delivered broken glass, furniture with the finish missing and it has taken 5 trips and they still can't get it right? We finally picked it up ourselves. Now 8 months later everything is here but couch cushions collapsing, nightstand leg fell off and ripped my leather bedroom set??? They are sending someone out to fix cushions? And another company is fixing the tear in the bed. Horrible experience and very time consuming! And on a side note on one of our many trips into the store we were browsing the mattresses! We asked some questions and were really misinformed! Never purchase a mattress from them go to Miramar Design Center (do not be intimidated) the mattress guy knows his stuff and if you keep the mattress covered you can exchange it up to one year from purchase! Kane employees will tell you it's from China and that's what you get??? One even sent us to lazyboy down the street???

We bought a lovely SOMO power recliner loveseat in 2011. Within a year of purchase, the fabric started to flake off in tiny pieces. It continued into the next year (2013) although used and carefully maintained six months of the year. We took pictures and entered a complaint with Kanes. A technician inspected the unit and we were told that nothing could be done. There was no specific reason for the flaking and Kanes's clearly notes that certain things are not covered but we cannot see one in their brochure that is truly the cause of the flaking. Only speculation. Their brochure states "quality is so good" that their furniture is guaranteed for life. The unit is now 3 yrs old and looks dreadful. We are so disappointed that nothing could be done for us. I will be taking the next step and writing to the Corporate Dispute Resolution Manager. We should be compensated for this. It was not a cheap piece of furniture. I am reluctant to buy anything else from Kane's.

Looked at a dining room set two weeks ago. The price was 699. Went back to buy it later and the price went up to 775 and had a big red sale tag on it. Called the sales man out on it and he said he had been working there for 7 years and price was always that much. He even went over and called to see if there had been a price change then went and looked at another item I wanted and the price went up 40 dollars on that. Great sale, Kane's.

Having just read nearly 200 reviews and complaints about Kane's products and worthless lifetime warranty claims I feel Kane's should be sued right out of business or shut down by the state attorney general. My wife and I have had the same problems that many other complainants share. In November 2010, we bought a power sofa and recliner from Kane's St. Petersburg store. The salesperson assured us that the leather was of the highest quality and even convinced us to buy the UUV3 for added peace of mind. Supposedly any and every problem would be covered as long as we owned them.

I bought Leather Sofa Last Week from Kane's, got it delivered yesterday. It had on the sofa manufacture Defects. I called the Altamonte store and a girl spoke to me saying no way for a refund and very very Rude. I explained to her I was a Customer and had Rights. She just went on and on. They will send a tech to fix it fit what?

I purchased a reclining Sofa Set from Kanes. I have also bought bedrooms and dining room sets from them. My two piece sectional Sofa set peeled after two years. I have seen a picture on this site of the same problem with the same sofa set. I fought with Kanes for more than a year about the problem. They said the warranty on the sofa was for 1 year. I paid over 1200 dollars for the set. In two years both pieces peeled. Kanes came out two or three times to look at it, ordered parts from the manufacturer but never fixed the furniture. I also bought the extra insurance in case of an accident.

Bought a 3 piece sectional from Kane's in November 2013. Was delivered and one piece, didn't match due to back panels not lining up. You could see the inner workings of the sectional. Kane's delivered a replacement section that was perfect. A few days later, the back of the other piece fell back and was out of alignment with the rest of the sectional. Kane's sent out a tech on Xmas Eve day and he put a few screws here and there. That quick fix didn't work. Didn't address my concern about the storage lid rubbing into cushion. Kane's delivered another section to replace that and that didn't match either. I requested a complete new sectional because now all I have is a mismatched set. They delivered a complete new sectional and again one section did not match.

3 months to deliver one piece!! They sell you items knowing that they are in back order but DO NOT disclose that to you when you are paying. I wish I would have read all the horrible reviews before making the mistake of purchasing anything from Kanes Furniture. I am pregnant and decided to buy a bigger bed. Went to Kanes, made my selection and scheduled a delivery date for the following week and a half. They said that the delivery person would contact me the day before delivery to give me a 4 hour time window. I called before scheduled date to confirm the delivery since I hadn't heard from them. Come to find out they sold more beds than were available so the bed was in backorder. Absolutely NO apology when I called. The exact words from the customer service rep were "Oh, so no one called you to inform you of this or cancel your delivery? They were supposed to call you" I said "NO, that's why I am calling".

I purchase a sofa & loveseat from Kane's in November 2010, and was told it was leather but found out later that it was bonded leather... Within 6 months I started having issues (sinking low) when you sit on it, and plus it started peeling... So I called Kane's and sent out a tech out to examine it and Kane's said that it was the pillows and of course it wasn't because I got 2 opinion and was informed that the furniture was NO GOOD/DEFECTED.. And I suppose to have a Lifetime Warranty. I talk to the manager and he was VERY rude and was talking to me in condescending way.. I just hung up the phone.. I pray that no one go through what I went through and I would advise anybody to check for complaints about Kane's before purchasing anything from them...

I bought furniture that I was led to believe was leather. Turned out it was bonded leather and lasted about 2 years. I cannot believe I was so trusting and spent $2,600.00 on bonded leather. I was able to order the color I wanted and the color swatches seemed to be leather. (Be aware) Very disappointed.

Purchased 2 recliners and matching couch. Salesman repeated several times how good the bonded leather would wear. Spent over $2K for three pieces. We are snowbirds. This furniture has had at the most 1 year of VERY limited use. The back of one of the chairs is literally falling apart, the "leather" is separating from the cloth. It is extremely unsightly. Have called the store, "so sorry, no guarantee on the bonded leather after a year." I explained we are snowbirds. No matter, good luck. If I had read the reviews BEFORE I purchased, I wouldn't walk in the door.

Center recliners have cable parachute type pulls. After one year of use the cable snapped, to my surprise not covered. Warranty reads: MOTION MECHANISMS - The mechanisms which include sleepers, recliners, and other motion style furniture against breakage due to defective material or workmanship, under normal use and conditions. They claim that the cable release is not part of the mechanism. I have to question their logic, if the recliner won't recline without the pull is not the pull part of the mechanism? It took 1 1/2 years of promises and runaround phone calls. Now they say not covered. BUYER BEWARE. PHONY WARRANTY.

Bought "100% too-grain leather" couch and loveseat back in 2010. Couch arrived with tear in back, so I refused delivery. They brought back satisfactorily repaired couch 2 weeks later. The couches stayed covered because we had a large rescue dog that never learned to stay on the floor. For 3 years, the couches stayed looking show room new, not bad even for covered low end furniture. We now have a bichon that pulls the covers off. I have noticed that the seat leather has a few paw sized dimples and the upholstery in the arm cushion has thinned where he lays on it. We recently gave the couches to our son and DIL - two teenaged boys and two big dufus-dogs. When they were being moved, I noticed that the "100% top grain leather" couch had a faux leather (plastic) back panel. I'll bet the side panels are, too. My DIL also keeps them covered. So far, they are holding up well for low-end stuff.

We bought a sectional set with less then 20% leather, not to mention most of the rest of the house is from them. Had it for approximately 2yrs and wasn't used much. It started to show signs of the finish wearing down and cracking in several places. We called them and explained things to them on the phone, someone came out to inspect and take pictures days later. They basically tried to give us the runaround and then a couple weeks later told us we had nine days to come in and select something to replace the set. Since only a couple days passed since Black Friday and we were inconvenienced by all of this, I asked if we could get the 20 percent off Black Friday special included. They told us NO (!) and I explained to them that when I was managing a store of that size I was able to be more flexible with customers that spent thousands of dollars. They of course disagreed with me, and said that corporate watches every penny that they discounted. I think that all the trouble that we have gone through and the money that was spent entitles us to that 20 percent. I can assure you that we will not deal with them again and will look elsewhere for furniture in the future!

I bought two leather recliner over $700.00 each in April 2013. They were not in stock so we had to wait on them. We finally got them the last week of May 2013. The chairs are now 6 months old and there are orange spots where it looks the color is coming off in small round dots on the head rest.. A man came out and took pictures and tried to make every excuse in the world - that it was probably medicine we take coming out in our hair, that we used something on it we weren't supposed to. We have only used leather conditioner one time on each chair. The other chair is fine. He then said we should only use distilled water on them.

The leather on my couch is falling off in small pieces. Their Warranty is only good on the frame itself!

Purchased several thousand dollars in furniture for a new condo and after less than 30 days, the decorative stitching on the leather sofa started to come undone. I called the store and found out that is not covered by the warranty! I was astonished and soooo disappointed! I will never purchase anything from this store again!

As I read all of the posts, I am happy I am not the only one that was taken by Kane's! This place should be closed down! I will be setting my sofa on the curb for pickup as the leather has all peeled off and a big mess. They will not stand behind it and I have gone to Corporate with no solution either. This has all happened with less than 12 months of wear. Sad. I will not ever set foot in that store again. I also tell everyone about their "LIFETIME WARRANTY" NOT!! I can't believe the Better Business Bureau doesn't investigate!

Apparently Kane's false advertises. They do not guarantee their furniture for life. I called today about a theater leather pitt group that has fade areas on 3 of the 6 pieces. Large areas. Also about a $500 recliner all electric leather that the leather is actually worn off a area as large as a silver dollar on the seat. Guess what, the reply was "oh we don't guarantee any fading or wearing of leather." I said "oh so you false advertise" and she just laughed. I would never put a foot inside a Kane's store again and I hope people wake up to their gimmicks and boycott them. They sell junk. Expensive junk.

I bought a dining room set from Kane's about three months ago. I recently call them to come out to home because all off chairs were falling apart. They were very nasty on making appointment. I was reminded by a manager that I was not the only customer. (As if I didn't know that.) I would never tell a paying customer that. I'll never buy anything else from them. You have to pay for delivery, even when you don't want them to. They don't even put your furniture together correctly, nor do they call a day ahead. They call you the morning they want to deliver.

I spent over 6,000 at the stupid Kane’s Furniture store on Dale Mabry in Tampa. The salesperson was the best... when it come to selling. Once I paid him, and went next day for a problem...he ignored me like he doesn't know me! The store manager the same thing. I picked up two small items myself to save on delivery charges and talk about being rude! The white leather sofa we bought has changed color to light grey! The arms on the side are falling off. The cushions are sunk in and will give you a nice backache. No response from stupid Kane’s... And what about all the leather cleaning supplies they promised. Have not seen it. I will never, I mean never, shop there again. You have been warned!!!!

Purchased a leather love-seat from Kanes in Brandon. Less than a year later, the leather has begun to peel where the head rest is. We paid over $1,000.00 for the love-seat. When visiting the store and talking with the most unresponsive manager I ever spoke to, he mentioned the cause was the oils in my husband's hair. NEWS FLASH: the dude is bald. Of course, then it was the oil from his head. We have leather throughout our house. The rest of our furniture is from Macy's and no problem. Same oil, same husband sits on it and no quality issue. Their guarantee is a joke. They do not care about their customer satisfaction. They sell you and then do not back up anything. Do not, I repeat, buy from a store that does not appreciate you as a customer. Do not buy from a store that cannot back up their products. I have never seen a less responsive management team. The China furniture is junk.

I purchased a dinner table and sofa/loveseat combo. I purchased the extended warranty for both. The table top began to bubble within a year. The laminate solid wood bubbles. Kanes says they will do nothing about it because it’s not a water ring. The extended leather warranty is such **. Covers accidental damage. My daughter put a 1 inch hole into the back of the sofa with a chair leg. Service tech comes out and asked where is the replacement part; we never received one.

Kane's furniture is trash. I use to work for them. You'd do well to consider these reviews. The leadership scams their customers as well as their delivery personnel. I encountered dissatisfied customers almost on a daily basis, many of which who had problems similar to the ones already described (3-4 botched delivery attempts, hidden damages, bad product, etc.). Oftentimes the furniture that was to be loaded for next-day delivery would be damaged. Even furniture that was "specially inspected" at the customer's request and was pre-approved sometimes had a blatant defect but was still put in the loading bays to be delivered. There also was a time when a customer bought a couch and had to have another one delivered because the first one was actually used before. And.... oh yeah, they also give their crews wax-like markers of varying colors to use behind your back in case there is damage done upon delivery. You might not notice the defect immediately but down the road you will.

Very disappointed and feel the Kane's is misleading their customers. Don’t make the same mistake we did. DO NOT buy from Kane's. We purchased a recliner that is 6 months old the color is fading and the fabric is staring to tear off. We CAN'T sit on a $450.00 recliner!! The technician came in June and wrote a report and told us the sitting cushion was going to be replaced. I called the store to find out why the part hasn't been delivered when I was told the issue with the fabric is not covered under "Lifetime warranty".

DO NOT buy from Kane's. Their furniture comes from China and they will not cover warranty problems. I have 2 recliners that are 6 months old and the color is coming off and they will not do anything. They told us the chairs were ALL leather and they are now not going to cover the "Life time warranty" because we didn't purchase the Leather Warranty... WHICH WAS NEVER OFFERED TO US!!!! There is no manufacturer warranty as the manufacturer is in China... In doing research about this brand "Cheers" manufactured by "Manwah" this is container grade furniture which basically means it's shipped in one large container, then sold off in US as high quality under different names. Kane's Furniture does not give you any of this information... Do your research before buying furniture. Don't get burned like we did...

again was damaged. No mirror brackets yet. Upon receiving erroneous info from both Jay and Evelyn, we drove to the warehouse (from Tampa to Pinellas Park) and picked up our 2 nightstands. Finally, today a service man came and fixed the headboard cap and brought mirror brackets. We also had paid $100 for delivery. I don't believe we'll ever shop at Kane's again!!!

I bought a dining table from Kane's Furniture OCALA and they delivered it incomplete... We set a date for the delivery of the remaining parts, but it didn't happen. Now I'm talking about refund to them, but up until now they can't give me the right price I paid them... P.S. Don't talk to DENNIS **.

In April 2013 we purchased a reclining sofa at Kane's Furniture in Clearwater, Florida. We had the sofa treated with a stain preventive before delivery. The sofa was $629.99; stain preventive $75.00; and delivery $119.99, totaling $874.33, including taxes. Before we made a purchase for the sofa, we went to several furniture stores including Kane's and tried out sofas. We did this for over a year. The sofa was delivered on April 12. The delivery men unwrapped the sofa and set it in place. The driver looked at the sofa and noticed the 3 sections on the back were not even. We saw it the same time as he did. He called the delivery office and told them about the problem with the sofa. The drivers tried to fix the sofa's back to no AVAIL. I also talked to the office and told them about the problem. They both said to contact Kane's for the repair tech to come out and fix it.

They delivered the wrong furniture, took 3 months to do it, refused to take the wrong furniture back without hefty restocking fees (even though it was not used), insisted on charging a delivery/pickup fee to deliver the corrected furniture. The salesman also totally misled the information regarding both the mechanical warranties and the UV3 Leather warranties. Insist on reading all materials first, if you want to consider doing business with them... Make sure that you have a clause that protects you from unreasonable backorder delays. Make sure that the receipt you receive from them is filled out completely and they have also signed it. Make sure that the product number written on the invoice is the same as for the product that you have bought. Take a picture of the product that you have bought and any other actions you can do to protect yourself.

Don't make the same mistake we did. Don't buy from Kane's. The worst experience ever since our first visit. My wife and I selected all our furniture for about 45 minutes. Then, we asked for help from one of their sales staff because nobody asked us if we needed anything. We are not a poor looking couple. After we got a selection, I asked for a discount, and the manager gave it to me; however, Kane's asked me for that money 2 months later. They simply did adjustments to my agreement and charged me without notice. When I came back to that store to ask what was going on, a manager said that I should not be worried, and she will help me to correct it. By that time, I was receiving my furniture in pieces for about 4 months in total. They were coming damaged or in a different style. It was such a mess, and we paid for it a lot earlier.