Kane's Furniture Reviews

Bought Abby Avenger Leather (not bonded leather) couch in Aug 25, 9 mo later 2 cushions are starting to peel. Service tech came out and reached out to corporate and Kane's said nothing can do normal wear and Tear. First off I live alone & work so rarely home to even sit on couch, secondly if a $5000 couch can't withstand that how long would it last if large family and sitting on it and kids on and off 1-2 mo? I bght my first couch bonded leather from Rooms To Go and didn't start peeling for 4 years and went into store and they gave me a whole new couch and I can't even get any service with this after 9 months and spent $5K vs $3K on cheap furniture that lasted longer. Said manufacturer has no material to fix yet still selling the same couch- Read prior complaint online of same story said no material and found out this was false. So I trust nothing they are saying and also a history of many lawsuits over this same issue.

This was not my first Kane's purchase but it will be my last. Just over a year ago I bought a power Catnapper reclining couch and love seat. The couch cushions have lost their support and you sink into them to the point it hurts to sit very long at all. There is no problem with the love seat. A tech has come out twice and agrees that there is a problem when he is here, but the store calls and claims he says there isn’t one. They also deny there is a 5 year warranty on the comfort coil seat cushions even though I have the information cards that were attached to the furniture saying otherwise. They refuse to stand behind the product sold to me.

This is actually the 3rd couch I have received that was actually not good. Not at all what the models look like. I am not trying to return this, I've had enough trouble, but do want to make you aware your furniture is absolutely not good. I was grateful for the staff helping, but this store needs to be aware they are selling furniture that is defective. Every (3) couches that I have received in the last couples of months was actually defective. Just be aware...this store will actually not get any references from me and all who have seen what was delivered to me several times.

We bought this living room set from Kane’s. Spent $3500 and it’s made out of thin particle board, if that, see attached picture. We loved the set until the arms got broke from normal wear and tear or so we thought, we’d owned less than 6 month before both arms were broke. The arms were simply made with the material you see above. For the price I paid I’d expect sturdy wood in the arm section of the couch. If they had not cheated out on this part I would had said it was solid but it’s not and now my husband needs to fix it, thankfully he’s handy bc we all know the cost to fix living room sets that I shouldn’t have to fix period! I will not buy from them again, you get me once but you won’t get me again. When my friends say how much they love my set, I tell them how terribly made it is and to go to other stores. We are looking to upgrade our other living room set but I know where I won’t be shopping. Proceed with caution is my recommendation.

I am still waiting from 8/31/24 for my daughter’s bed. Not delivered and no further update on when it will be delivered. Multiple calls and same irresponsible and zero customer service. You are playing with my 8 year old daughter emotions. This is the last time I am going to shop at Kane's.

Don't purchase form them. They sell overpriced products that don't last and void out the warranty for things that are not even related to the product. If you look at the manufacturers of the products, they sell they all have bad reviews. Mattress that is about 5 years old sinking where you sleep and there's a mountain in the middle. Poorly manufactured. Wish I had seen all the bad reviews about the Restonic brand mattress. These cost $2,000 and up.

Refills for leather conditioner and cleaner were to be free of charge. You actually have to pay $14.95 shipping and handling per request. This was not disclosed upon purchase. After a $2000 purchase, they should have been more truthful. This customer of theirs for the past 55 years will not be returning.

We bought a sectional at Kane's and the salesman was excellent first of all. Three years later after we had bought the repair plan our sectional one of them went out and it's either the motor or the switch. We've been waiting almost 6 weeks to get a repair. No one has even contacted me. I've called Kane's several times and their provider of this service and each company blames the other. I spent a lot of money on a replacement plan or protective plan and neither Kane's nor the protective plan company wants to take responsibility or send someone to my house to rectify the situation. We may have trouble buying stuff from Kane's in the future and I don't recommend buying their protective plan because those people don't help either. How does that sound.

We purchased several items for our new home in 2023. A sectional sofa with tables. And a dining set with four chairs. They were attractive pieces that matched our decor very well. Then a few months after installing in our home we noticed the seat cushions on the sofa were collapsing and becoming flat. Under warranty Kane's replaced the foam in the cushions. This was repeated two more times then after one year the warranty expired. Kane's refused to take back the sofa or upgrade the cushion material. It was a big ripoff paying $2700 for our great room furniture and getting such poor quality. This was repeated with our dining chair cushions. Kane's replaced the worn cushions three times in one year. Then left us with worn out chairs. We are very dissatisfied with the quality of Kane's Furniture and caution buyers to be AWARE!

We had an awesome experience with Kane’s Furniture in July of 2024 in the Kane’s store of Orlando, Fl on OBT. Antonio helped my father in such a detailed way answering every question imaginable re: his purchase of a recliner chair. Also, the manager Ivette was also very helpful. We were there for a good 3 1/2 hrs. They delivered customer service to the 100th degree. It truly is hard to find employees anymore that work wholeheartedly. Thank you Antonio & Ivette for giving my father a true customer service experience!!!