Kane's Furniture Reviews

I purchased a sofa and love seat in October. The cushions go so far in you get a big bar of wood in your backside. I have been trying to get this replaced since December. I am now being told it was made that way and there is nothing they can do about it. I paid over $2,000 for this set and bought every warranty they offer. You cannot sit on the furniture without getting bruised and a piece of wood in your backside. I am very frustrated about this situation. I have been trying to be as nice and understanding as I can, but I have reached my limit. I can't sit on this for years. I will never buy furniture from there again. That is sad because my salesperson was amazing! Beware!!

My couch was purchased Aug 2024. It first started to break in July 2025, but stupid me didn't call anyone about it. A second break on the couch happened December 2025 so I decided to finally call because a 1 year old couch should NOT be snapping in TWO separate places just from sitting on it. I called and a service tech came out, it was referred to corporate and denied because the warranty doesn't cover it. This was an entire selling point on the couch - if it breaks, we'll fix it, if we can't we will replace it. Sound familiar? If it does then please save yourself the trouble and RUN away.

Kane's Furniture and Synchrony Bank in Collusion? We set up two accounts - one for my wife and one for myself - with Kane's to take advantage of their interest-free promotion period, instructing Kane's to make sure that the accounts were paid off in full by the end of the interest-free period. Kane's set up the accounts with Synchrony Bank, but omitted the instruction to have it paid off in full. The result was our having to pay over $7,000 in interest that we hadn't counted on, because we assumed that the accounts were paid off by the end of the interest-free period, as we instructed Kane's. Kane's just said 'tough' when asked to help rectify the situation. We will never, ever deal with Kane's Furniture nor Synchrony Bank again. I suspect Kane's and Synchrony are in collusion.

I bought a sofa, a sofa table, fireplace/tv stand, a ottoman and a adjustable bed, I set the delivery for 2 different days, due to a construction on my place, but unfortunately I received everything on the same day, making everything more difficult. I also requested to change the sofa table due to an incident where the glass on the table fell off, but just because it was over the 30 days my request for exchange was rejected. It seems that they are only attempting when I was spending the money in the store, once they have your money service is optional.

We purchased living section power recliners. Furniture made in Vietnam. Purchased 5 years ago. Seats on couch are now caved in. Very uncomfortable. Back ache now can't sit on. We paid $5000. So pain on replacing every three years or be smarter than us and go someplace else. Also paid $500 for warranty. Total waste. They do not honor what you're told. Please go elsewhere.

Quality is awful. Customer service is terrible. When you pay almost 4k for a bedroom set for your daughter and the "metal" screws break you know the quality is horrible. I refuse to ever do business with a company that doesn't back their products and treats their customers like sub humans.

I bought A loveseat and sofa Tessa from St Petersburg location. Called them and said furniture is defective can’t seat in the furniture. They sent out a representative guy never even sat on either pieces. I’m about a 150 to 155 lbs. The store called me, said nothing wrong with the set. At 72 I never had an issue with furniture a bought in the past. I cannot even donate this garbage. The salesperson was. Zero help.

I purchased $16,000 from Kane's in Clearwater Fl. It was to replace my home from the hurricane that we lost all. I didn’t realize to a week after delivery that I had $543. Worth of warranties on a $3300 sofa. Doesn’t make sense. When I called they said they couldn’t help me. I normally shop at other stores.

Bought Abby Avenger Leather (not bonded leather) couch in Aug 25, 9 mo later 2 cushions are starting to peel. Service tech came out and reached out to corporate and Kane's said nothing can do normal wear and Tear. First off I live alone & work so rarely home to even sit on couch, secondly if a $5000 couch can't withstand that how long would it last if large family and sitting on it and kids on and off 1-2 mo? I bght my first couch bonded leather from Rooms To Go and didn't start peeling for 4 years and went into store and they gave me a whole new couch and I can't even get any service with this after 9 months and spent $5K vs $3K on cheap furniture that lasted longer. Said manufacturer has no material to fix yet still selling the same couch- Read prior complaint online of same story said no material and found out this was false. So I trust nothing they are saying and also a history of many lawsuits over this same issue.

This was not my first Kane's purchase but it will be my last. Just over a year ago I bought a power Catnapper reclining couch and love seat. The couch cushions have lost their support and you sink into them to the point it hurts to sit very long at all. There is no problem with the love seat. A tech has come out twice and agrees that there is a problem when he is here, but the store calls and claims he says there isn’t one. They also deny there is a 5 year warranty on the comfort coil seat cushions even though I have the information cards that were attached to the furniture saying otherwise. They refuse to stand behind the product sold to me.