Kane's Furniture

Purchased a sofa in 2015 and was sold on the faux leather fabric because our sales rep told us it was proven to hold up better than real leather. We were also told that should there ever be a problem there was a lifetime warranty. In less than 3 years the fabric started falling apart. It is just my husband and I, no pets, no children and we are senior citizens who are not home several months out of the year. I have spoken to several different people in customer service and they all say it is just normal wear and tear and they don't cover that. So don't buy from Kane's because they only expect their products to last around 3 years no matter what they tell you. I will never buy from them again and neither should you.

I never been more insulting on life, I received $54 store voucher a leather sectional I purchase 4 year ago. I furniture starting pilling and some of spring broke as well. When I purchased the furniture I got a lifetime guarantee on the product but because I didn't filed a complaint within a year of the purchase it was no cover. But guest what Kane's? You lost a customer FOR LIFE!

Recliner leather lovesest - Mechanism on the left side is damage for the 2nd time, it tilts to the left, and the leather and the vinyl around the seat cushion is all tearing. A technician came took pictures, after 2 weeks and no call from the manager, I called today, and she told me after reviewing the pictures, and reading the notes from repair tech, that it appears that for now the mechanism could not be replace, that if it gets worse to let them know to see what can be done, and that the leather is not cover by the warranty; in other words terrible warranty coverage, and terrible leather quality. Last time I buy from Kane's, they will never get a penny from me or my family. Store on Dale Mabry in Tampa, Fla.

We bought over 6 thousand dollars worth of furniture from them when we moved here. The release on the couch broke 3 times. They charged me each time 35 dollars to fix it. So much for their warranty. I just fixed it again for 8 dollars, I bought a new chair the sales girl recommended. I sat in it 2 days and I was sitting on the wood frame. They charged me an extra 100 dollars plus the difference for a different chair. I am 6"1 and 340 lbs. I guess that didn't mean anything to the sales girl, I wouldn't recommend them if my life depended on it. Poor service. Warranty sucks. Never again.

I was told on the phone that my furniture would be delivered on 7/5/18. After not receiving a call telling me my 4 hour window of delivery time, I called them. I was told my delivery was changed to 7/14/18. Of course no one contacted me to see if that date was ok. We actually have plans that day that I can't honor since I don't want to wait even longer for my furniture. Kane's is also the only furniture store I have purchased from that requires full payment before you receive your furniture. This is an unbelievable business. I DO NOT RECOMMEND BUYING FROM KANE'S!

I BOUGHT MY BEDROOM SET IN 2014. I ONLY HAD IT A FEW MONTHS WHEN THE DRAWER HANDLES BROKE IN HALF. The drawers are very heavy and the pulls break easy when you pull on them. We reported it to them right away and they sent us new handles. A year later it happened again, and then again. They had told us that they will send us enough, which they did.

Told me three times, "we will call you," but never did. They gave me a July 2nd, 2:30-6 pm, delivery window. With no courtesy phone call, they showed up at 7:28 pm and of course, we were no longer home. July 3rd, I called them at 10 am the next day and was told it would be another week for delivery. I said, "No. I want a refund." I got a callback and the manager was working to get a quicker delivery date. So 10:30 am July 3rd (Tuesday) - July 6th, (3 full business days) NO PHONE CALL, NO NOTHING. Kane's Furniture does not care about customers. I do not recommend doing business with this company.

We purchased furniture from Kane's from Brandon store in Feb. They delivered half of the furniture in Feb and the other half was back ordered. Later they told in April that the furniture is discontinued so they can't deliver it so I asked them to take half furniture back so I can order whole new set. We scheduled the delivery dates 2 times but no one showed up on delivery dates and when I called them they inform me that driver called me and I asked them to cancel deliver which I never did. They also canceled my ticket and closed the order. These people just stealing money from customer and not ready to pick up half order nor refund my money. These Kane's furniture store in Brandon is a thief. Just know how to steal money.

I purchased a couch about a year ago, a few months after the purchase I noticed the material started to wear, I contacted the company and they sent someone out to look at couch, take pictures and go back to the store manager with them. This took a few weeks and many phone calls. I finally received a call and was told to come back in and pick another me couch, we looked around but everything else was hundreds of dollars more than my budget allowed, so they offered a partial refund after we fought with them, at this point we had no choice but to keep it because we threw out our previous couch.

Garbage. Leather recliner (with extra purchased warranty) after 18 months is showing discoloration and terrible wear. Kane's and the warranty provider won't honor anything as they say it is normal wear. This is not normal wear. Just avoid Kane's. This is our second large purchase from them that was a bust. Avoid.

Received my couch and loveseat and the color was terrible. Was talked to terrible on the phone by the manager and was told I could not exchange for another color. Received a return email from the owner telling me to call them. Probably a misunderstanding. Then on my return call was treated the same as the first and was told the owner was not the owner but just someone they hire to reply to the internet mail. Such a terrible way to run a business. Buyer beware.

Purchased an Accent Chair which we picked up their warehouse. Once set in our home we noticed it didnt sit level on the level flooring. Called the manager at their Clearwater US 19 location only to be told they will make only 1 exchange. Really? So we returned it and wanting a full refund. I'll only purchase from Companies who stand behind their product.

To begin with I am a 69-year-old responsible adult without pets or children in good health with no mobility problems. On 11/08/2017 my wife and I purchased two identical recliners from Kane's Furniture store in Ocala FL. After a couple months actually 3 months and some odd days we noticed a problem with one of the recliners. My recliner actually is listing to the left side. After contacting the store an inspector came out today and said he could see that it was indeed listing and would report his findings to the store and they would be contacting me.

Purchased in 2015 - I purchased a leather love seat and couch from Kane's in Port Charlotte, Florida, for around $ 2,000. My so called leather couch is more like PLEATHER. Cracking. Sent pictures to Kane's but haven't heard anything from them. Of course my lifetime warranty doesn't cover the supposed leather.

Purchased a sofa from Kane's in Port Charlotte, Florida. The salesperson talked me into buying the stain protection warranty claiming it covers everything & I did. 1 year later I have several ink stains my sofa, filed a claim, they wanted pictures & receipts, sent that all in. Got a call & now they stated it doesn't cover ink stains. So turns out what they told me was false, it doesn't cover everything like they say. Will not go to Kane's Furniture store again! I recommend not to go there and waste your money.

2/23/18 terrible experience! Ordered a king bed-on sale. Put on order-no delivery, completed order online. Next went through sales office to complete. Initially 3 days for order, then saleswoman called saying "Why not deliver?" Recommended their delivery and lower cost than factory as local movers they used. I said ok after being called twice about same subject. Delivery scheduled. Next delivery person called saying he could not deliver as not fitting in his truck! He said had to be *un*boxed! I said no way! Called Kane's about such poor service and delivery issues. Turns out delivery person worked for Kane's in their warehouse, -not a insured delivery person, and questionable as to why this happened! Kane's fired (so they said) this person and then I was threatened by Kane's delivery person that I had him fired! He and his wife called with threats as to me paying for his firing!

I made the mistake to buy a Leather Couch Set and Chair in New Port Richey. The leather is peeling off. I'm so mad I would like to dump the chair in front your store, but it is too heavy and I'm too old to do it. All you do is sell lousy leather and lying to the Customer, I was told that it is real Leather not BONDED. I will never buy anything from you again and hope a lot of people read my Review and don't shop in your Store. The Leather is peeling off where the Body does not touch the Leather, so I know they used fake Leather on the Furniture and sell it for real Leather, this is Fraud and you should be ashame for doing this. I had Leather Sets before and never had this happen because it was real Leather. DON'T SHOP AT KANE'S.

Beside other furniture I bought a bedroom with a king size bed at Kane's. On their website everything looked very nice and so I drove to Kane's shop in Ft. Myers to buy it. The delivery was on time, but I noticed that the bed frame on each side was 2 inches too wide and you saw the slatted frame below. I complained to Kane's. At first, it looked like customer service was trying to fix the problem. After a few days, I got a call that the management decided not to do anything about this. Thereupon I wanted to speak to the customer manager but I was dismissed on the grounds that the decision would be final.

I purchased a sofa 16 months ago. I also purchased the 99.00 package with leather cleaner, and coverages for rips and stains. The sofa was light ivory in color. It has already started to look darker and yellowish in color. Also the fabric feels different than the blue one on the showroom floor. I contacted the store and guess I’m tough out of luck. They said different colors can make the fabric feel different and they do not cover the sofa turning yellow and dark. They said it will change due to sunlight. My problem is it already looks dirty and a different color after 16 months. Who knows what it will look like in 2-3 years. They basically said, “Sorry about your luck!” Customer service is horrible. I will never buy anything from them again. As far as that 99.00 leather cleaner and guarantee DON’T BOTHER. It’s a rip off.

6 Piece Sectional Sofa Set in Leather - After 3 days the 3 reclining sections, had severe wrinkles in the seat cushions. Kane's sent a tech, he took photos and said there was nothing he could do about the wrinkles. The tech also said we would contacted within 5 days... After 7 days I called and spoke to the Sarasota Store Manager. It was determined that it was the Natural stretching of the leather... THAT's total BS, I've had Leather sofa set for over 30 years, that have never looked like this JUNK. I also bought the 5 YEAR Leather Protection Warranty Plan, which is more BS. If you anything at Kane's Furniture, prepare to get Screwed. THEY HONOR NOTHING!!!

The store is the worse store I have ever been in. Went to buy 2 recliners. Found what we wanted and they said it was in stock. That's why we wanted the chairs. This happened on January 19 2018. They told us they didn't the chairs in stock and it would be the end of January. They called and said it would be February 5 to the February 9. That day came and they said they had the holiday. The chairs had even been make because it was China and they had Chinese New Years. They have an ad on the radio saying get financed to 2019. It will take 2019 to get your furniture. No thanks Kane's. I'm done. Don't shop Kane's.

I spent 1837$ on queen mattress at 800$. Also mattress paid at 100$. 2 recliners at 300$ + 35 each for fabric protection, + 120$ delivery and 97$ tax. Was never informed about electric plugin. Thus chairs did not work with my condo area. Returned mattress pad for100$. So I was given only 455$ refund for 2 chairs that cost me 830$. I could not use them so paid price of chair for return. No one in store was helpful. Shame on Kanes worst purchase I have ever made. Fort Myers Fl...

We complained to Kane's in Feb 2017 about our bonded leather electric reclining sofa and chair purchased in Nov 2012 as leather peeling off items. We found another reclining electric chair that was exact match to our set and bought it at Kane's 1 year later. Everything looked good for 1 more year, then it all was peeling. I have put reviews on this website twice now. On Mar 7/17 Kane's contacted me for the store location and item numbers, etc. on our purchases, I gladly replied same day and have heard absolutely nothing since.

I purchased a leather sofa and love seat for $2,800 approximately a year and a half ago from the Ocala FL store. My old sofa was a manual recliner and was still in good condition, My wife wanted new sofa in leather and I told salesman "Don **" I had reservations about the new powered models. He assured me there were no problems with the motors or mechanisms! Lifetime warranty, lifetime warranty!! "Don't worry," he said! Several months ago, I noticed roughness in raising the leg and foot section of the recliner and soon when going down the bottom section locked up! I called customer service and was told the store handles the repair and warranty. I thought the corp. would do that! I drove to the store and made a service request that would take several weeks for a repairman to come out.

Purchased a Leather couch and power leather loveseat 4 years ago. Dusting off the loveseat I noticed peeling off the "leather" under the armrest of loveseat. I took pictures and with "lifetime warranty" went to store, they sent a man to inspect, he said it's lousy material used to manufacture furniture and furniture will be replaced. The store called 2 weeks later and said it's normal wear and tear and not under warranty. The loveseat is not even used. It is in a den, the couch is used in the living room.

UV3 Masterguard: I bought a couch from Kane's Furniture in Clearwater, Florida and bought the UV protection on it and called for stain removal and they sent two different guys out to clean the couch and third time they're supposed to replace the couch if the stains didn't come out. When it got to that point they said that these things were accumulated so there wasn't covering anything.

We have had our sofa for 4 years. The top piece of leather is cracking. In fact I don't think it is leather. When I called the store they said they wanted a picture of the damage. I sent them one. I received a call today from a person in the warranty dept. She said that the 1 year warranty on the leather was over. I said, "What about the lifetime warranty?" She said that was only on certain parts. If I would read the SMALL print on your sales receipt you would see that. They have just lost a customer and I will bad mouth this company to all my friends. DO NOT buy a LEATHER SOFA from KANE'S.

Despite attempts to have someone at Kane’s Furniture to acknowledge & address the defects (deflating cushions & unraveling/separating seams) in my bonded leather furniture, a five (5) year Limited Leather Protection Warranty Plan & their well publicized Lifetime Warranty, no one has been willing to fix the issues. Now, within the last couple weeks multiple holes have appeared and collapsible back cushions have loosened as well. This clearly indicates that the deterioration of this furniture will continue and we’ll be forced to buy new “defect-free” furniture at a deficit of $1,600.

My leather couch is peeling in several places. The seams are intact. Just the very thin layer of so called leather is peeling away from that area. When I purchased the furniture I was told by the sales rep. that everything from manufacture defects to accidents would be covered for a lifetime if I purchased the leather conditioner, so I did for both the sofa and the leather chair/recliner (which nobody sits on)... I have called them about my leather peeling 3 times and each time they said they would have someone call me back.

Overpriced! Cheaply made furniture! Horrible customer service in the Orlando OBT location! Received damaged items that they did not want to accept back. All their ads are false advertisements! They keep firing their General Store Managers! Bunch of dishonest crooks! They need to go out of business!!