Kane's Furniture

Garbage. Leather recliner (with extra purchased warranty) after 18 months is showing discoloration and terrible wear. Kane's and the warranty provider won't honor anything as they say it is normal wear. This is not normal wear. Just avoid Kane's. This is our second large purchase from them that was a bust. Avoid.

Received my couch and loveseat and the color was terrible. Was talked to terrible on the phone by the manager and was told I could not exchange for another color. Received a return email from the owner telling me to call them. Probably a misunderstanding. Then on my return call was treated the same as the first and was told the owner was not the owner but just someone they hire to reply to the internet mail. Such a terrible way to run a business. Buyer beware.

Purchased an Accent Chair which we picked up their warehouse. Once set in our home we noticed it didnt sit level on the level flooring. Called the manager at their Clearwater US 19 location only to be told they will make only 1 exchange. Really? So we returned it and wanting a full refund. I'll only purchase from Companies who stand behind their product.

To begin with I am a 69-year-old responsible adult without pets or children in good health with no mobility problems. On 11/08/2017 my wife and I purchased two identical recliners from Kane's Furniture store in Ocala FL. After a couple months actually 3 months and some odd days we noticed a problem with one of the recliners. My recliner actually is listing to the left side. After contacting the store an inspector came out today and said he could see that it was indeed listing and would report his findings to the store and they would be contacting me.

Purchased in 2015 - I purchased a leather love seat and couch from Kane's in Port Charlotte, Florida, for around $ 2,000. My so called leather couch is more like PLEATHER. Cracking. Sent pictures to Kane's but haven't heard anything from them. Of course my lifetime warranty doesn't cover the supposed leather.

Purchased a sofa from Kane's in Port Charlotte, Florida. The salesperson talked me into buying the stain protection warranty claiming it covers everything & I did. 1 year later I have several ink stains my sofa, filed a claim, they wanted pictures & receipts, sent that all in. Got a call & now they stated it doesn't cover ink stains. So turns out what they told me was false, it doesn't cover everything like they say. Will not go to Kane's Furniture store again! I recommend not to go there and waste your money.

2/23/18 terrible experience! Ordered a king bed-on sale. Put on order-no delivery, completed order online. Next went through sales office to complete. Initially 3 days for order, then saleswoman called saying "Why not deliver?" Recommended their delivery and lower cost than factory as local movers they used. I said ok after being called twice about same subject. Delivery scheduled. Next delivery person called saying he could not deliver as not fitting in his truck! He said had to be *un*boxed! I said no way! Called Kane's about such poor service and delivery issues. Turns out delivery person worked for Kane's in their warehouse, -not a insured delivery person, and questionable as to why this happened! Kane's fired (so they said) this person and then I was threatened by Kane's delivery person that I had him fired! He and his wife called with threats as to me paying for his firing!

I made the mistake to buy a Leather Couch Set and Chair in New Port Richey. The leather is peeling off. I'm so mad I would like to dump the chair in front your store, but it is too heavy and I'm too old to do it. All you do is sell lousy leather and lying to the Customer, I was told that it is real Leather not BONDED. I will never buy anything from you again and hope a lot of people read my Review and don't shop in your Store. The Leather is peeling off where the Body does not touch the Leather, so I know they used fake Leather on the Furniture and sell it for real Leather, this is Fraud and you should be ashame for doing this. I had Leather Sets before and never had this happen because it was real Leather. DON'T SHOP AT KANE'S.

Beside other furniture I bought a bedroom with a king size bed at Kane's. On their website everything looked very nice and so I drove to Kane's shop in Ft. Myers to buy it. The delivery was on time, but I noticed that the bed frame on each side was 2 inches too wide and you saw the slatted frame below. I complained to Kane's. At first, it looked like customer service was trying to fix the problem. After a few days, I got a call that the management decided not to do anything about this. Thereupon I wanted to speak to the customer manager but I was dismissed on the grounds that the decision would be final.

I purchased a sofa 16 months ago. I also purchased the 99.00 package with leather cleaner, and coverages for rips and stains. The sofa was light ivory in color. It has already started to look darker and yellowish in color. Also the fabric feels different than the blue one on the showroom floor. I contacted the store and guess I’m tough out of luck. They said different colors can make the fabric feel different and they do not cover the sofa turning yellow and dark. They said it will change due to sunlight. My problem is it already looks dirty and a different color after 16 months. Who knows what it will look like in 2-3 years. They basically said, “Sorry about your luck!” Customer service is horrible. I will never buy anything from them again. As far as that 99.00 leather cleaner and guarantee DON’T BOTHER. It’s a rip off.

6 Piece Sectional Sofa Set in Leather - After 3 days the 3 reclining sections, had severe wrinkles in the seat cushions. Kane's sent a tech, he took photos and said there was nothing he could do about the wrinkles. The tech also said we would contacted within 5 days... After 7 days I called and spoke to the Sarasota Store Manager. It was determined that it was the Natural stretching of the leather... THAT's total BS, I've had Leather sofa set for over 30 years, that have never looked like this JUNK. I also bought the 5 YEAR Leather Protection Warranty Plan, which is more BS. If you anything at Kane's Furniture, prepare to get Screwed. THEY HONOR NOTHING!!!

The store is the worse store I have ever been in. Went to buy 2 recliners. Found what we wanted and they said it was in stock. That's why we wanted the chairs. This happened on January 19 2018. They told us they didn't the chairs in stock and it would be the end of January. They called and said it would be February 5 to the February 9. That day came and they said they had the holiday. The chairs had even been make because it was China and they had Chinese New Years. They have an ad on the radio saying get financed to 2019. It will take 2019 to get your furniture. No thanks Kane's. I'm done. Don't shop Kane's.

I spent 1837$ on queen mattress at 800$. Also mattress paid at 100$. 2 recliners at 300$ + 35 each for fabric protection, + 120$ delivery and 97$ tax. Was never informed about electric plugin. Thus chairs did not work with my condo area. Returned mattress pad for100$. So I was given only 455$ refund for 2 chairs that cost me 830$. I could not use them so paid price of chair for return. No one in store was helpful. Shame on Kanes worst purchase I have ever made. Fort Myers Fl...

We complained to Kane's in Feb 2017 about our bonded leather electric reclining sofa and chair purchased in Nov 2012 as leather peeling off items. We found another reclining electric chair that was exact match to our set and bought it at Kane's 1 year later. Everything looked good for 1 more year, then it all was peeling. I have put reviews on this website twice now. On Mar 7/17 Kane's contacted me for the store location and item numbers, etc. on our purchases, I gladly replied same day and have heard absolutely nothing since.

I purchased a leather sofa and love seat for $2,800 approximately a year and a half ago from the Ocala FL store. My old sofa was a manual recliner and was still in good condition, My wife wanted new sofa in leather and I told salesman "Don **" I had reservations about the new powered models. He assured me there were no problems with the motors or mechanisms! Lifetime warranty, lifetime warranty!! "Don't worry," he said! Several months ago, I noticed roughness in raising the leg and foot section of the recliner and soon when going down the bottom section locked up! I called customer service and was told the store handles the repair and warranty. I thought the corp. would do that! I drove to the store and made a service request that would take several weeks for a repairman to come out.

Purchased a Leather couch and power leather loveseat 4 years ago. Dusting off the loveseat I noticed peeling off the "leather" under the armrest of loveseat. I took pictures and with "lifetime warranty" went to store, they sent a man to inspect, he said it's lousy material used to manufacture furniture and furniture will be replaced. The store called 2 weeks later and said it's normal wear and tear and not under warranty. The loveseat is not even used. It is in a den, the couch is used in the living room.

UV3 Masterguard: I bought a couch from Kane's Furniture in Clearwater, Florida and bought the UV protection on it and called for stain removal and they sent two different guys out to clean the couch and third time they're supposed to replace the couch if the stains didn't come out. When it got to that point they said that these things were accumulated so there wasn't covering anything.

We have had our sofa for 4 years. The top piece of leather is cracking. In fact I don't think it is leather. When I called the store they said they wanted a picture of the damage. I sent them one. I received a call today from a person in the warranty dept. She said that the 1 year warranty on the leather was over. I said, "What about the lifetime warranty?" She said that was only on certain parts. If I would read the SMALL print on your sales receipt you would see that. They have just lost a customer and I will bad mouth this company to all my friends. DO NOT buy a LEATHER SOFA from KANE'S.

Despite attempts to have someone at Kane’s Furniture to acknowledge & address the defects (deflating cushions & unraveling/separating seams) in my bonded leather furniture, a five (5) year Limited Leather Protection Warranty Plan & their well publicized Lifetime Warranty, no one has been willing to fix the issues. Now, within the last couple weeks multiple holes have appeared and collapsible back cushions have loosened as well. This clearly indicates that the deterioration of this furniture will continue and we’ll be forced to buy new “defect-free” furniture at a deficit of $1,600.

My leather couch is peeling in several places. The seams are intact. Just the very thin layer of so called leather is peeling away from that area. When I purchased the furniture I was told by the sales rep. that everything from manufacture defects to accidents would be covered for a lifetime if I purchased the leather conditioner, so I did for both the sofa and the leather chair/recliner (which nobody sits on)... I have called them about my leather peeling 3 times and each time they said they would have someone call me back.

Overpriced! Cheaply made furniture! Horrible customer service in the Orlando OBT location! Received damaged items that they did not want to accept back. All their ads are false advertisements! They keep firing their General Store Managers! Bunch of dishonest crooks! They need to go out of business!!

We purchased 2 leather reclining sofas from Kane's Furniture 3 years ago. The leather started falling apart. When we contacted Kane's we were told the sofas were bonded leather and our lifetime warranty was basically useless. We have sent pictures of our sofa to the corporate office, but have received no acknowledgment from them. I have made multiple complaints to the store where we purchased this junk furniture and they have said their hands are tied. I understand that there is a lawsuit against Kane's for the faulty bonded leather. This doesn't help any of the customers who made the mistake of buying from them. We are buying new sofas but not from Kane's Furniture. I cannot believe a big corporation will not back up its product or even give a courtesy response. Their product and warranty were misrepresented to us.

At this time I am expressing my frustrations while patiently waiting for Kane Furniture to offer some satisfaction with the sofa (Bonded leather section sofa / sleeper) I purchased there about 5 years ago. The bonded leather is completely breaking down. I have gone through the proper channels with the attorneys handling this case and have heard absolutely nothing. I did receive the "lifetime warranty" at time of purchase and am completely appalled this is not honored! Kane's weekly are running ads for great sales and reductions however they MUST take care of their previous customer or this will end up costing them more than any lawsuit!! I take great pride in my home and now this deteriorating sofa is a very big eyesore. I would like someone to contact me with a solution.

Had bought a sofa $1300, only been a little over a year. Seams are coming out. Lifetime warranty, oops doesn't cover it. WTF! I paid for Life Time Fabric Protection Warranty and nope not covered. They are a joke. And very rude customer service. No return policy because their products suck and everyone would return. I want my money back and they can take the crap back. It's an argument no one wins.

They have the worst customer service! I ordered my furniture weeks ahead of the date I needed the furniture just so I wouldn't be furnitureLESS when moving into my new place. 2-3 days prior to my deliver date I received a phone call that some of my furniture was on back order which pushed my ENTIRE order back plus I found out no one scheduled my delivery in the first place. That was strike one.

I purchased an Inno Transformer Power Recliner Love Seat from this store in 2014. Additionally, I purchased the Lifetime Fabric Protection for the item, which I was under the impression it covered the material. I just noticed that the leather-like fabric is peeling underneath the headrest (that is not even used). I called Kane's Furniture to find out what my options are for replacement and was told "Peeling of material/fabric is not covered". Obviously the loveseat fabric was made out of cheap materials.

We have purchased a sectional for over $2.000 thinking "Good quality". Within 6 months of use we were sitting on springs, therefore we filled a complain, which by the way took almost one year calling them every single day until I had enough of it and contacted BBB. That's when corporate finally reached out. A tech was sent to the house, the sectional was evaluated and we were given store credit. Therefore we went to the store, new sectional selected, a cheaper sectional by the way (we supposedly left about $489 store credit on check out). Well later on we went back to use the store credit and found out that one piece was not charged to the bill at the moment of checkout and added later without our signature or agreement. That brought our store credit to $27.

Kane's Furniture complaints fell ON deaf ears. Class action suit brought against them was a joke. Suit stated furniture bought since 2010 till present were in lawsuit. Vinyl cover peeling from furniture we purchased in 2014. Which was supposed to have a lifetime warranty? If product was found to be bad since 2010 why was KANE'S FURNITURE ALLOWED TO KEEP SELLING THESE PRODUCTS. And I think this should concern someone in CONSUMERAFFAIRS. Especially being all the bad reviews this company has received.

Bought a sofa a little over a year ago and filed a complaint that the sofa is breaking down where people sit. Rep came and looked at it fluffed up where it's broke down and took pics stating it's over a year old and now is used. So over $900 gets you a sofa for a little over a year. Take my advice and spend your money elsewhere where you can get more than a year for your sofa. Won't be back.

My boyfriend and I purchased approximately $10,000 worth of product from a sales person named Hind **, and based on fraudulent statements, we purchased $594.56 on a useless "lifetime warranty." The sales person's verbal claims were confirmed in print, via the store receipt we were provided that same day, which clearly reads "LIFETIME WARRANTY" in all capital letters. We do not have children, and our broken twin bed is located in a spare bedroom. It has only been used a handful of times since the 2006 purchase. Yet, the wood panel frame literally split when he sat on the mattress. This should NEVER happen to a properly constructed, gently-used, and properly stored bed.