Kane's Furniture

Kane's Furniture Reviews

Lakeland, FL

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About Kane's Furniture

Kane's Furniture Reviews

Stars Rating

  • 15%
  • 17%
  • 11%
  • 2%
  • 56%

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    How do I know I can trust these reviews about Kane's Furniture?
    • 4,464,082 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Online & AppReliability

    Reviewed June 12, 2024

    BUYER BEWARE. First of all, interesting that their website only shows good ratings. I bought various items, including a $335.00 floor lamp. The lamp was defective. The bottom is supposed to be soldered, and it popped out, so the lamp won’t stay up. Their technician came to my house and CONFIRMED that the lamp was defective. Kane’s refused to replace the lamp because it’s an “accessory”, and they only issue replacements on furniture only, even when they sell defective items. Moreover, when I made the purchase, I also bought an armchair, and paid $159.00 for delivery AND assembly. When the armchair was delivered, instead of assembling the chair, the delivery guy gave my mother instructions on how to assemble the armchair, and did not even took it out of the box. He said: “You only need to slide the back on the chair and that’s it.” Yeah, I could have figured out that by myself without having to pay for assembly service.

    Customer Service

    Reviewed Feb. 29, 2024

    Buyer Be Aware. We purchased a king master bedroom set on February 18, 2024 and cancelled it on February 19, 2024. The administrative person at the Melbourne, FL store processed the cancellation and indicated it would be posted to our credit card within 3 to 5 business days. I checked the card on February 29, 2024 [14 days later] to find that the credit had not been posted to our card. I called the store and got the typical response that others have gotten that no one at the store knows why the accounting department had not initiated the credit. They would check and call me back. I said I would call my credit card company to start a fraud case if they did not call me back soonest. They did call back and confirmed that the credit card "refund system was down" but if I give them the card number and expiration date they would process it manually. So I did and again was told it will take 3 to 5 business days to reach my card. I am notifying my credit card company and will update this post when action is complete.

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      Customer ServiceSales & MarketingStaff

      Reviewed Feb. 14, 2024

      High Pressure Sales and Angry Attitude Alert!! I had to call back 4 times to get a credit onto our credit card. Twice I called the salesperson Mitch ** and then Lucianne the General Manager. On each call it was either I'll call you back, which he didn't, or it's going to be posted to our credit card, which it had not 30 days after purchasing $3000 of furniture. The salesperson was overly high pressure and the General Manager had a bad attitude which caused me to become upset. This furniture company will not be getting our business again.

      Customer ServicePrice

      Reviewed Feb. 10, 2024

      Buyer beware! You cannot return anything to them. They will keep almost half the purchase price. And not even try to make it right. We bought a couch and when we received it, it was the wrong color, we called within two hours of it being delivered. They screwed us out of $1,100!

      Customer ServicePrice

      Reviewed Aug. 5, 2023

      I bought and paid ~$3k for furniture, paid for delivery in March 2023 and then started receiving delays. SCAM. Receive only continued emails blaming THEIR supplier, that THEY contract with. They have kept my money for 5 months, earning interest in their big fat 15 Kane's store bank account and a customer is cheated with the scam of keeping my money and sending delays every 2 1/2 months, BLAMING THEIR furniture supplier. Buyer beware!!! Do NOT trust Kane's. They will take your money and you don't get your furniture! SCAM!!!

      Reviewed Aug. 1, 2023

      Kane's Furniture in Naples lied about the delivery. They are selling a product that they don't even have for delivery for 4 months. I purchased a cream leather sofa, that turned out to be beige. Beige does not go with anything in my living room. I would never have purchased a beige sofa.

      Verified purchase
      Punctuality & SpeedReliability

      Reviewed May 22, 2023

      9/3/21-Purchased SANG New Deal White 6PC Kg Laq BR Set/Told furniture. Was backordered & I should have it early Oct 2021-This saga is too long to type-today's date is 5/21/2023! Told basically too bad by Corporate’s Michelle ** after trying to track Her down for months. I am stuck w a defective Chest from this set. Need to speak w the CEO now


      Reviewed May 16, 2023

      I want to send a shout out to Patricia a sales consultant at Kanes Furniture in Clearwater for her help in selecting furniture for my son’s new apartment. She was patient and thorough in all of her explanations. Her suggestion for delivery perfect with Pervis. Overall, it was a terrific experience.

      Customer ServiceInstallation & SetupPunctuality & SpeedStaff

      Reviewed March 3, 2023

      We purchased a power sofa, manual love seat and La-Z-Boy recliner from Kane's in Nov of 2022. I was in the hospital when the furniture was delivered. When I came home I found the 2 back rests of the sofa and the backrest for the La-Z-Boy were lose and not installed properly on the track. After getting it put together properly, I sat on the sofa and found the recliner leaned heavily to the left. There is a substantial separation between the recliner and the back of the chair to the right. I looked under the sofa and found a bent bracket and frame. We called Kane's and had a service person come out. He said the mechanism needed to be ordered and replaced. He said it would take 4-6 weeks to get the part.

      About 8 weeks later and we're now being told the part is on backorder and won't be in for a month. I spoke to someone at the store and was advised they would speak to a manger and I would be called back. No call back. I called again the next day and was told a manager would call me back. Finally received a call from the manager who told me what I already knew. I told him the couch was messed up when they delivered it. He apologized and said there was nothing they could do. Now I am sitting post surgery in a brand new broken couch that I can't fix, but have to make monthly payments on. My in-laws had a very similar experience with Kane's and warned us not to buy from them. I will never buy from Kane's again. Save yourself the headache and steer clear.

      Customer ServiceStaff

      Reviewed Dec. 15, 2022

      “BUYERS BEWARE.” FRAUDS FRAUDS FRAUDS. They pitch and sell you their bogus UV3 warranty for furniture protection with a company called “Masterguard” only to have the company not honor your warranty claim. After submitting all of the necessary information, photos, and documents to have the juice stains cleaned that was supposedly covered under my warranty, I received a call from the supervisor at “Masterguard” saying my warranty was covered. However after they sent a rude in my opinion extremely prejudice guy to my home, who was extremely rude and appeared lazy. Claiming based on the material of my furniture he would have to clean the entire sectional instead of a portion of a section. Stating it would appear discolored, therefore he would need to submit something to Masterguard for approval. Which I called ** because why you couldn’t just clean it while you were present.

      Therefore I called Masterguard and spoke to the manager that I initially spoke to, who now said for me to wait to receive his callback, which never happened. Then a couple weeks later I received a letter from Masterguard now denying the initial claim In which they originally approved. I then reached out to Kane’s corporate office and spoke to a manager named Michelle **, who acted like she was going to be able to help me resolve the issue. Further requesting the same photos, that I had already sent the company, only to deny my claim a few minutes after disconnecting the call via email. Now claiming that I couldn’t have more than one juice stain on my couch. None of this information is in the bogus warranty that they sell you, nor was that information conveyed when I contacted “Masterguard.”

      You would’ve thought my couch was filthy the way they made it seem. I purchased the couch just over a year. I explained to her that I followed all guidelines and procedures by contacting the company as soon as the incident happened. However that wasn’t good enough. Now claiming that you can’t have more than one stain. Again none of that is referenced in the warranty. To add insult to injury, she had the audacity to highlight the types of stains they clean as if I was illiterate, once again extremely prejudice.

      Buyers beware, their cleaning service is bogus and a complete waste of money. I could’ve saved my money and spent it on a reasonable cleaning service rather than spending it on this company’s fraudulent so called warranty protection service. I have other warranties with other furniture companies that I have no problem with them coming out and honoring their warranty. However Kane’s warranty is a joke and a complete rip-off. I will never spend another dime with this fraud company.

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      Kane's Furniture Company Information

      Company Name:
      Kane's Furniture