Kane's Furniture Reviews

If I could give a zero as a review I would! We purchased two leather loveseats and one console in February in Port Charlotte, FL. We then left for a 6 week trip up north. When we returned we started to use the set and immediately started noticing that the leather was getting very saggy already, the console leather was ripple right from the get go and one day my arm hit a “pimple” on the arm of my chair. Our set is actually all separate pieces. So we have 4 arm chairs and a console. We went to the store and reported the issues. They sent their repairman to look at our set. He said the pimple was a manufacturer defect and obviously it is not possible for us to cause a “pimple” on top of the leather. We were told that we were going to have that seat replaced.

Great customer service, very fast and attentive guys.

The staff was kind and efficient to redeem the Busch Gardens voucher

I bought my house furniture and have 12 months 0.00 interest plan. The delivery all my furniture was in December except the bed because late order and was delivered in February 2026. The scam is the store send new invoice for the delivery to the bank as new order which I paid for it in my first order. The store does not support you to solve the issue. Neither the bank - it looks like I will take them to court.

I purchased a sectional 7 months ago. Within a couple of months the armrest broke. I called customer service and a technician came out to fix it. Underneath the cushion is a piece of cardboard. The technician replaced it with a thin piece of wood. Within a month it broke again. I called customer service and they told me since it wasn't a manufactured defect they wouldn't fix it again. I called the corporate office. They said the same thing. I asked if I could pay for a replacement piece.

The Kane’s delivery team arrived with six chairs, dining room table top with no base and a server with no handles. We spoke to several staff members and are very disappointed with their customer service skills. There were no apologies whatsoever and are making two additional visits to deliver the missing items. On Thursday they claim the table base will arrive meanwhile the delivery team drove away with the table top? Then we are obligated to wait until next Tuesday for the server handles to arrive. We bought a living room set that took 11 months to arrive, we paid for warranty and they took longer than two months to fix one of the recliners.

I purchased a sofa and love seat in October. The cushions go so far in you get a big bar of wood in your backside. I have been trying to get this replaced since December. I am now being told it was made that way and there is nothing they can do about it. I paid over $2,000 for this set and bought every warranty they offer. You cannot sit on the furniture without getting bruised and a piece of wood in your backside. I am very frustrated about this situation. I have been trying to be as nice and understanding as I can, but I have reached my limit. I can't sit on this for years. I will never buy furniture from there again. That is sad because my salesperson was amazing! Beware!!

My couch was purchased Aug 2024. It first started to break in July 2025, but stupid me didn't call anyone about it. A second break on the couch happened December 2025 so I decided to finally call because a 1 year old couch should NOT be snapping in TWO separate places just from sitting on it. I called and a service tech came out, it was referred to corporate and denied because the warranty doesn't cover it. This was an entire selling point on the couch - if it breaks, we'll fix it, if we can't we will replace it. Sound familiar? If it does then please save yourself the trouble and RUN away.

Kane's Furniture and Synchrony Bank in Collusion? We set up two accounts - one for my wife and one for myself - with Kane's to take advantage of their interest-free promotion period, instructing Kane's to make sure that the accounts were paid off in full by the end of the interest-free period. Kane's set up the accounts with Synchrony Bank, but omitted the instruction to have it paid off in full. The result was our having to pay over $7,000 in interest that we hadn't counted on, because we assumed that the accounts were paid off by the end of the interest-free period, as we instructed Kane's. Kane's just said 'tough' when asked to help rectify the situation. We will never, ever deal with Kane's Furniture nor Synchrony Bank again. I suspect Kane's and Synchrony are in collusion.

We purchased living section power recliners. Furniture made in Vietnam. Purchased 5 years ago. Seats on couch are now caved in. Very uncomfortable. Back ache now can't sit on. We paid $5000. So pain on replacing every three years or be smarter than us and go someplace else. Also paid $500 for warranty. Total waste. They do not honor what you're told. Please go elsewhere.