Kane's Furniture

Won't be buying anything from here again. Just dealt with a horrific customer service experience including lies and an inability to make it right because "it's against our policy." We ordered a dining room table set on July 20th. Our delivery date was August 1. The delivery guys arrived on August 1 without one of the dining chairs. They explained that they were in such a rush to load their truck that they missed the chair and apologized. We had a birthday party in just 2 days and were counting on this new dining room space to account for the people coming, so we called Kane's to see if they could remedy their error within the next 2 days. They could not. They also refused to allow us to pick up the chair, but more on that soon.

Hello, I purchased a loveseat and sofa from Kanes approximately 2 years ago. We purchased the FULL 7 year extended warranty. The top two headrests on each piece started to wear and the color disappeared leaving a beige couch RED. The leather turned red on the headrest. When approached their warranty company and of course they said it wasn't covered. Then the customer service rep from Kane's Michelle called and said that it was because of oils built up over time that weren't cleaned off....This is the very definition of a bodily fluid stain. They claim it is not. Kanes offered to ship up covers to the tune of $150 and they would put them on....REALLY?? I told her no, she should pay for the $150 but refused. We spent $4000 in the store. VERY BAD CUSTOMER SERVICE and POOR PRODUCT.

I purchased a entire living room set 2 weeks ago from the location on Hillsborough in Tampa and I was lied to from start to finish. Please beware of this store. They sold me discontinued items that I could never get fixed as well as charged me for delivery twice and has yet to refund it. When I call to speak with the manager he is always in a meeting and never returns any calls. When you call the corporate location all they do is transfer you back to the store. This is the worst customer service experience ever!!!!

When I bought a leather living room set from Kane's Store in Lakeland, I specifically told the salesman I did not like rocker recliners. I wanted a manual recliner because I knew it might be expensive to replace a power motor if it went bad. When the furniture was delivered, I had to leave on vacation. When I returned I noticed that the manual recliner was a rocker. It was labeled as a glider and I guess Kane's considers that a rocker also.

I purchased $4000.00 worth of furniture 7 months ago and it is coming apart at the seams on the side. I contacted the store and and a very RUDE manager name Malinda ** because she refused to give me her last name told me that it was not covered by my warranty because it was normal wear from using the recliners. I have only had this furniture 7 months and if it is falling apart after 7 months it was garbage to start with. They had no problem taking my money. They should have no problem replacing the defective furniture with new stuff. All I want is what I paid for so now I am going to see a lawyer and now they will end up paying out more than it would be to just replace the recliner.

We purchased a leather sectional from Kane’s around five years ago, this was replaced after a number of months, as the leather peeled, and the seats collapsed. We made many calls and eventually the Regional Manager contacted us, and agreed to give a store credit for the amount we paid for the purchase. We chose a love seat and a sofa, and paid the extra amount for the new furniture. Four years on, this furniture is now peeling, the seat cushions have now sunk, and the power recliner mechanism has now collapsed.

My family liked Kane's products but unfortunately we will NEVER be returning again. We purchased a cocktail table, sofa table, side table, end table and 2 bar stools. We were told our pickup date was the following Tuesday 7-2-2019. My wife and I gave away our old furniture and made room for the new, and invited friends and family to come over on the 4th of July which is Thursday 7-4-2019. It’s now Tuesday 7-2-2019 and my wife took the day off work without pay to come with me to pick up the furniture and set everything up at home. We drive a good 35 minutes to Kane's just to be told "WE DON'T HAVE YOUR FURNITURE, LOOKS LIKE WE FORGOT TO SCHEDULE IT FOR ORDER". They got "The Manager" and he looked at the computer screen and said "WE DIDN'T PUT it on schedule". We asked him why? He replied "I'm not too sure".

Back in 2015 we bought a whole house of furniture which included a living room set. We purchased the set based on the information we were given by the salesperson only to find out few years after that we were lied to. The arm and back rests peeled over time. We contacted the store and explained the situation and showed them the pictures and all they can say is ”sorry the manufacturer's warranty is over”. My suggestion to anyone thinking of buying furniture from this store, ”Be aware as to what they selling to you and don’t believe a word the salesperson tells you. Better yet go to a place where they treat you better."

Kane’s furniture has no return policy, be careful if you don’t like. Whatever you buy can’t return. Awful policy. We purchase the couch and was delivered 2 days ago. However the couch is very uncomfortable so we called and there is no return policy. Very disappointing.

We bought all of our furniture for our new home. 1 month after moving we noticed a slice in our leather couch clearly from a razor blade during delivery. I was prepared for a fight to say the least. In less than 3 hours this issue is resolved and they are bringing us a new couch next Saturday with no argument or issues. Thank you Kane's for standing behind your products and delivery. Also, we LOVE all of our furniture.