Kane's Furniture

BEWARE!!! We purchased a sofa a few months ago. It appeared to be a very nice, decent quality leather sofa. Sales and delivery process went pretty smoothly. A couple months of sitting on it proved the sofa was defective. We had taken the warranty because it has several mechanisms. We called for service. The serviceman finally made it out a few weeks after we called, mind you the sofa is so uncomfortable we sit on office chairs at this time. Nothing like paying big $$$ for a sofa we can’t use. Of course the sofa needed parts that had to be ordered. This was in October. It’s now Dec 5. I called today and was told they have 1/2 of the parts but the other 1/2 won’t be in till January sometime. I’ve asked to speak with a manager. Of course no one is available. Was told it may be 24-48 hrs.

We bought #004599429 Land Tempest Pebble PWR Recl sofa 86" and #006599421 Land Tempest Pebble PWR Recl L/S 64" for $2,201. During the warranty period, one motor for the recliner stopped working. It took 1 1/2 weeks to get a technician to confirm that the motor needs replacement. It has been seven weeks and several phone calls but no answer as of when the motor will be available. Customer Service communicates that we have to wait until the motor gets in. Nobody calls you back or tries to fix the issue. We have been a long-standing customer with Kanes, but not anymore.

We bought furniture from Kanes Furniture in Ochee, Go June 2017 a sofa, a loveseat, dining furniture, and a complete bedroom set, The sofa was not genuine leather and yes we were aware, but it should have lasted longer than 2 years! Completely flaked and peeled apart. Looks like crap! We don't even live in Florida from June -October. So actually the time we used it wasn't even 2 full years. Call store the person who answered said sorry no warranty on it. Guess I won't be buying anything from them again.

We bought two leather love seats and had a problem with the color. They said too bad. That’s the way it comes. You bought it. Too bad. They have the worst consumer service I ever seen even with the insurance we paid for. Never Never buy from Kane's. We are sick over the money we spent on junk!!

After reading the many terrible experiences and poor quality furniture that was purchased from Kane's and described in these reviews, I think I am the lucky one whose online order was cancelled by Kane's with no explanation. I made an online purchase of a dining set and living room furniture and console/buffet and paid via credit card in full and had a confirmed purchase order number and delivery date. I was purchasing new furniture for a Florida condo I own which needs new furnishings. However, within 48 hours Kane's sent me an email cancelling the entire furniture order. No explanation was given and no logical reason was provided. My credit card issuer had the pending purchase listed as approved. Why the cancellation? I called Kane's toll free customer service number numerous times. They couldn't help.

I bought the sofa in last July (2019), I paid $ 150 per guarantee for the 3 pieces. In three months, the parts have been changed twice for breaks. After the last change, after a month the stained pieces appear, this did not happen the first time. They take almost a month to make the visit or change somewhere. Anyway, I have tremendous debt and a sofa that is useless. What I can do? Folk, please help me. Miguel

About a year and a half ago my wife and I purchased, amongst other items, a couch and loveseat from Kane's on U.S. i9 in St. Petersburg, Florida. Both items were red and covered in faux leather. Having noticed some similar items, while shopping in other stores, with the plastic peeling off we asked the salesman Richard and he said we would have no problems as this material was vinyl. Six months ago we noticed that the peeling had started in a no-wear area on the couch. Some weeks ago we returned to the store and spoke to the manageress named Michelle **; she said they had never heard of the problem but to photograph the problem and she would approach management in this matter. I told her Richard had assured us this would not happen and in a huff she said he did not know what he was talking about as the material was something like polythene and not vinyl.

I stopped at Kane's with the intent to purchase a La-z-Boy recliner on sale. I selected a chair and within 2 months had several problems with noise and the lumpy fiber fill they use from China. Kanes exchanged it for a more expensive chair and that chair was like a torture device. The lumbar support jutted out to cause back pain. Couldn't sit for more than 30 minutes without pain.

We just moved to the Tampa area and purchased what we thought was a beautiful, leather recliner. We paid to have it shipped and assembled. The assembly crew stripped the screws out of the arms on the chair. The next day, the screws fell out. Kane sent one man to check it out. He agreed it was a lousy job and left. I called numerous times and received no response. Two months later, I received one new arm in the mail with no screws. Absolutely the worst customer service I have ever experienced in over 50 years. Do not purchase anything from Kane's you will regret it!!!

Won't be buying anything from here again. Just dealt with a horrific customer service experience including lies and an inability to make it right because "it's against our policy." We ordered a dining room table set on July 20th. Our delivery date was August 1. The delivery guys arrived on August 1 without one of the dining chairs. They explained that they were in such a rush to load their truck that they missed the chair and apologized. We had a birthday party in just 2 days and were counting on this new dining room space to account for the people coming, so we called Kane's to see if they could remedy their error within the next 2 days. They could not. They also refused to allow us to pick up the chair, but more on that soon.