Kane's Furniture Reviews

Refills for leather conditioner and cleaner were to be free of charge. You actually have to pay $14.95 shipping and handling per request. This was not disclosed upon purchase. After a $2000 purchase, they should have been more truthful. This customer of theirs for the past 55 years will not be returning.

We bought a sectional at Kane's and the salesman was excellent first of all. Three years later after we had bought the repair plan our sectional one of them went out and it's either the motor or the switch. We've been waiting almost 6 weeks to get a repair. No one has even contacted me. I've called Kane's several times and their provider of this service and each company blames the other. I spent a lot of money on a replacement plan or protective plan and neither Kane's nor the protective plan company wants to take responsibility or send someone to my house to rectify the situation. We may have trouble buying stuff from Kane's in the future and I don't recommend buying their protective plan because those people don't help either. How does that sound.

We purchased several items for our new home in 2023. A sectional sofa with tables. And a dining set with four chairs. They were attractive pieces that matched our decor very well. Then a few months after installing in our home we noticed the seat cushions on the sofa were collapsing and becoming flat. Under warranty Kane's replaced the foam in the cushions. This was repeated two more times then after one year the warranty expired. Kane's refused to take back the sofa or upgrade the cushion material. It was a big ripoff paying $2700 for our great room furniture and getting such poor quality. This was repeated with our dining chair cushions. Kane's replaced the worn cushions three times in one year. Then left us with worn out chairs. We are very dissatisfied with the quality of Kane's Furniture and caution buyers to be AWARE!

We had an awesome experience with Kane’s Furniture in July of 2024 in the Kane’s store of Orlando, Fl on OBT. Antonio helped my father in such a detailed way answering every question imaginable re: his purchase of a recliner chair. Also, the manager Ivette was also very helpful. We were there for a good 3 1/2 hrs. They delivered customer service to the 100th degree. It truly is hard to find employees anymore that work wholeheartedly. Thank you Antonio & Ivette for giving my father a true customer service experience!!!

Purchased sofa and love seat in April, love seat had to be replaced as material was shredding. Couch started doing the same thing, all I got was a voice mail giving me the number of someone that might be able to fix, cost me a lot of money for crappy furniture.

BUYER BEWARE. First of all, interesting that their website only shows good ratings. I bought various items, including a $335.00 floor lamp. The lamp was defective. The bottom is supposed to be soldered, and it popped out, so the lamp won’t stay up. Their technician came to my house and CONFIRMED that the lamp was defective. Kane’s refused to replace the lamp because it’s an “accessory”, and they only issue replacements on furniture only, even when they sell defective items. Moreover, when I made the purchase, I also bought an armchair, and paid $159.00 for delivery AND assembly. When the armchair was delivered, instead of assembling the chair, the delivery guy gave my mother instructions on how to assemble the armchair, and did not even took it out of the box. He said: “You only need to slide the back on the chair and that’s it.” Yeah, I could have figured out that by myself without having to pay for assembly service.

Buyer Be Aware. We purchased a king master bedroom set on February 18, 2024 and cancelled it on February 19, 2024. The administrative person at the Melbourne, FL store processed the cancellation and indicated it would be posted to our credit card within 3 to 5 business days. I checked the card on February 29, 2024 [14 days later] to find that the credit had not been posted to our card. I called the store and got the typical response that others have gotten that no one at the store knows why the accounting department had not initiated the credit. They would check and call me back. I said I would call my credit card company to start a fraud case if they did not call me back soonest. They did call back and confirmed that the credit card "refund system was down" but if I give them the card number and expiration date they would process it manually. So I did and again was told it will take 3 to 5 business days to reach my card. I am notifying my credit card company and will update this post when action is complete.

High Pressure Sales and Angry Attitude Alert!! I had to call back 4 times to get a credit onto our credit card. Twice I called the salesperson Mitch ** and then Lucianne the General Manager. On each call it was either I'll call you back, which he didn't, or it's going to be posted to our credit card, which it had not 30 days after purchasing $3000 of furniture. The salesperson was overly high pressure and the General Manager had a bad attitude which caused me to become upset. This furniture company will not be getting our business again.

Buyer beware! You cannot return anything to them. They will keep almost half the purchase price. And not even try to make it right. We bought a couch and when we received it, it was the wrong color, we called within two hours of it being delivered. They screwed us out of $1,100!

I bought and paid ~$3k for furniture, paid for delivery in March 2023 and then started receiving delays. SCAM. Receive only continued emails blaming THEIR supplier, that THEY contract with. They have kept my money for 5 months, earning interest in their big fat 15 Kane's store bank account and a customer is cheated with the scam of keeping my money and sending delays every 2 1/2 months, BLAMING THEIR furniture supplier. Buyer beware!!! Do NOT trust Kane's. They will take your money and you don't get your furniture! SCAM!!!