Jennifer Furniture - Lifetime Guarantee Reviews

I purchased a leather sofa from Jennifer Convertibles in 2010. The salesman got me to purchase the protection plan for an extra hundred or so dollars. He sold me because he said everything was covered. I pressed him on this point, so I asked "What about dog pee or scratches?" Yep, everything he replied. Two years later, when I filed a claim to have my sofa repaired, they denied it. I called Michael, the salesman at the Beverly Hills location where I purchased my sofa, because I was angry he misinformed me. He tried to deny it all, said I should have read the "contract." Well, I'm here to tell you that Jennifer Convertibles DOES NOT furnish a contract BEFORE PURCHASE. They mail it out weeks later after you pay for it when you pay for the sofa!!

We purchased a leather couch and a leather loveseat from Jennifer Convertibles. Within a year, the leather started to pucker, crack and peel. The leather peels off in extremely thin, paper-like layers. Three years later, the loveseat is now completely destroyed and is kept covered because it is so embarrassing when anyone is over. Even covered, the leather continues to peel off due to the movement of anyone sitting on it. This is ridiculous, especially considering there are no children jumping on the couch nor is the couch being abused in any way.

Jennifer Convertibles is a ripoff. I purchased a leather sofa set from them which has been peeling for the past three or four years. I called Jennifer Convertibles and spoke with a salesperson who was no help. I tried calling the number on the warranty contract and no one answered. I left several messages and no one has ever returned my calls. I think Jennifer Convertibles should have to reimburse everyone that has a peeling issue. I have also told all my family and friends NOT to buy any furniture from this place.

I purchased a leather sectional, $1800.00, along with extended warranty with additional cost, from Jennifer Convertibles in New Hampshire. It was brand new, but did not hold up very long, at all. The leather started to crack and wear out to the point of disintegrating and leaving a massive hole, not very nice looking, a shame really. Very disappointed with this product and now the store is gone, along with my paid for warranty. But today I saw a review opportunity to express my thoughts and hopefully, something will be done to rectify this problem, as I still have the offensive looking sofa in my living room. Now what?

I purchased a leather sleeper sofa from JC. After a few years, and good leather care on my part, it began peeling/flaking off. My couch is now in complete ruins! I would have to have the entire thing recovered as not one part is normal. And my "full coverage life time leather protection" didn't cover that....Interesting. And now that I've seen all these other people with the exact same issue.... they really should be shut down, fined and made to repay consumers for their obvious knowledge of this defect and yet they continued to sell this leather!

I bought the sofa in 02 with a lifetime leather protection, co. name, Upholstery Shield, exclusively for Jennifer Convertibles. Now when I call the first time which was I believe in 2011, they said they'll call me back to make an appointment to send someone out to look at it. They never called, never came and then I just plainly forgot about it. Around the the end 2012, I started calling again and more beating around the bush from them. Then, I started talking to Mariana **, I think was her name, and sent her pictures and they never called me back so I call this lady back up. She tells that my claim was denied due to dry rotting and fading.

We bought this leather couch from Jennifer Convertibles almost two years ago. Within a year, it started peeling. There are pieces of what looks like leather all over our clothes, skin and floor. It is disgusting and we are embarrassed to have company over. Of course, their warranty does not cover cracking and peeling of leather. Do not buy a couch from them. This is a shameful business!!!

I purchase a leather sofa and love seat from Jennifer's about 2 years ago and now the set is peeling from the back and arms. I paid 1.800 for this set.

I bought leather sofas about 3 years ago and not even a year into them, they started peeling. The warranty was useless. Nothing can be done. I saw other consumers were having the same issue on The Today Show. Wasted my money. They look horrible.

In 2008 I purchased a three piece leather couch set from Jennifer Convertibles. I paid over 1600.00 for the couch set which included a warranty package which cost 200.00. On 2010 it started to crack. I live alone and do not have young children. I was very gentle with my couches. About 3 months later where it was cracking it started to peel. I tried to call the store I purchased it in Tamarac, Florida. They were closed, out of business. Go figure. I found that they were open in Illinois and California. I called the store in California and they told my to call the warranty company. I did so and they said that the warranty did not cover it. I was very annoyed. I contacted the Better Business Bureau and made a listing of the defective product they sell. That was in 2011.

Jennifer Leather has one of the lowest quality leather in the market. This is the second time we purchased a couch through them and the second time with issues. Just as the previous complaint, within a few years, our couch started to peel and crack. How ironic that the warranty upholstery shield excludes fading, cracking and peeling. I guess they know all about the problems already and exclude them for that reason. Why else? Two times is definitely not a charm, and will not be purchasing another couch from them or recommending them to anyone. They should have an insert saying "Buyer beware of leather (if that) peeling and cracking!"

Several years ago, I purchased a leather sleeper sofa, chair and ottoman at regular price from JC, along with the extra protection package. Within two years, the ottoman began to show major wear and I took it in to the local store (where I purchased it) to find out if that is normal. It was explained to me that it is was common for the ottoman to show such wear, and they recommended leather dye to help disguise the extent of it, as my extra protection did not cover this "wear". Picture attached.

I bought a sofa....they rescheduled my delivery 3 times and did NOT SHOW UP AT ALL on the third time, when they had asked me to wait for them during a 5 hour window. I took off a whole day of work, lost pay, and still do not have my sofa!!! THEY ARE TOTALLY DISHONEST and disorganized, and I am utterly shocked they are still in business.

The delivery charge is over $200. Your other option is to pick it up from their "warehouse". You can't pick it up from the showroom though. The warehouse is over 80 miles away. This means that whatever you buy, will have about $300 tapped onto it. It loses its bargain when Ikea delivers items for $70 or less flat rate when you can buy other items there as well. Now, this isn't the bad part.

We purchased a leather couch from Jennifer Convertibles about 3.5 yrs ago. We spent $1000 on the couch. About 6 months ago, the "leather" started flaking and peeling off. It started in one corner and is now peeling off everywhere. The flakes are all over our clothes and house. We were misled to believe we were buying a real leather couch. As far as I know, leather does not peel off like a banana peel. We will NEVER again do business with Jennifer Convertibles!!

I bought a Sofa bed at Jennifer back in January 2013; two months later, I found out that the cushions had a problem, so I called them to report the problem. The company sent a technician who stated to me that there was a problem with the cushions of the sofa. When I asked the technician what would be the next step, he stated that I would be receiving a letter with the remedy to rectify the situation. I received that letter contradicting the first technician they initially sent to check the item. The letter states that there is not a problem with the cushions of the sofa and it does not require repair and /or replacement. I did not agree with this letter and asked for another review.

I purchased a three-piece set in 2006 and the upholstery shield along to cover any damage. I paid $2644.29 and was led to believe that my chairs are covered in case of any damages. They are now cracking and ripping. I called; someone came only to hear from Jennifer Leather that they don't cover that. They only cover accidents, the same problem I am having. What can I do? I can't afford a set right now. I am disabled so I am stuck.

On July 3, 2012, I purchased a Jennifer Leather Liza-oz futon & split back deluxe (vendor-innovations). Six months later, I noticed that the leather seams were peeling/cracking all around the couch. I contacted Jennifer Leather who directed me to Saw Enterprise who would come out and look at the furniture - which they did on May 11, 2013. I rec'd a letter dated May 29, 2013, from Jennifer Leather stating that the components of my couch would be replaced 4-6 weeks for domestically produced goods, 10-12 weeks for imports... Note the furniture was made in China.

To all the people ripped off by Jennifer Convertibles, please contact the NY State Atty. General’s Office. After doing some research, I have found that in 2004, there was a case against them for bad business practices. They lost the case and were supposed to stop misrepresenting their products and warranties. I also bought a Wrigley set couch, loveseat, chair and ottoman which within a year was peeling and cracking - it was in a vacation home which is hardly used. If we all complain to the Atty. General’s Office, maybe we will get some satisfaction and hold them accountable. I was told the couches were leather. They are not.

I purchased a leather sectional sofa and within 2 years, the leather started flaking apart. Before the third year, the flaking had turned into holes and it seemed like the leather was just disintegrating on its own. At that time, I had contacted Jennifer Convertibles since I had purchased an additional warranty for $200. They refused to cover anything and said there was no way that could happen under "normal" use. Well, this sofa infancy did not have normal use. It has far less than normal use. Maybe if it was used more, it would have lasted!

In February, I received furniture and delivery men damaged furniture with paint. I had delivery man call company so I can let them know that merchandise was damaged. In March, tech came to take a look at damaged sofas but only looked at one sofa and ignored the other. Then in April, I received replacement pieces for only one sofa, never for the other. Tech came in April to replace damaged merchandise only to find out replacement was the wrong piece. He then put original (damaged piece) back on sofa but did a horrific job. He left the side of sofa popped out with cotton and wood exposed. I'm very dissatisfied with this furniture and customer service. Still waiting since February for issue to be taken care of!

I bought a living room set around November 8, 2012. When delivered, the chair had damage on the back and on the arm. We called and a person came, saw the damaged piece, and said they would order the new material needed to repair. In January the person returned with the material to do the repair. Well, he had the wrong arm piece, so he left saying he will reorder the right one. Well, it is May, and when I call to find out, they say the material is not in yet. I think I have been patient enough and now I am angry with the way they handled it. I would like them to replace the chair. I will never buy another piece of furniture from Jennifer Convertibles.

My husband and I purchased the Wrigley set (sofa and matching chair) from Jennifer Convertibles in Falls Church, Virginia back in December 2012. It is now early May 2013 and the sofa is a mess. It's peeling more and more every day and has now become an eye-sore. We bought this set because we were told the set was real genuine leather and because it's an attractive set and also comfortable. We bought this set hoping to have it for years to come but now I'm not so sure. It's only been 4.5 months and it's awful looking. We don't even want to have guests over so now we're forced into looking at SureFit covers to cover all the peeling up. That's not fair to us. We wanted a leather set and now because of the peeling, we gotta cover it with cotton, cloth material.

I purchased my leather couch 6 years ago and it recently began peeling. I call the customer service number on the plan and they told me to send photos of the couch. I sent them in and 5 days later, I received a call that they filed Chapter 11. They closed stores in Mass. and RI (I live in Mass.) and were no longer servicing those areas. I have not tried to fight this yet, but plan to. Please let me know if anyone has had any success. Thanks.

I purchased a 3-piece Italian leather suite, along with two end tables. I also purchased the leather protection package. It took three deliveries to bring me furniture that were not defective, and one of the end tables was still damaged. Delivery number four with an exchange for undamaged merchandise never took place. They just stopped returning my calls. I was told the leather furniture I purchased would be excellent for a family with two children for the ease of cleaning. I thought how terrific that would be. We also have a family room downstairs, which is where they are most of the time. Two years into my purchase, the leather couch started to peel. I attempted to get the furniture replaced to no avail and now they are no longer in Ohio.

The store promised delivery in three to four weeks. The sofa was purchased on March 12, 2013. To this date there is no delivery. If I refuse a delivery date for May 3rd, I will have to lose 30% of my payment that was given to them. This is unacceptable. Please help me.

I purchased a lifetime warranty that provides for repair or replacement for damage, but then excludes any damages from being qualified by nullifying verbiage. See attached warranty image. Internet reveals massive dissatisfaction with the company's business practices. Customer service appears to be a regimented runaround operation - lots of nonsensical double-talk. I would join in any applicable class action suit.

I spent over $1,000 on a convertible that is an absolute piece of crap. The seams on the front were not sewn, and you can put your entire hand through the seam. When you sit on the ends, you lean about twenty degrees to the sides. The pillows on the top and bottom weren't filled enough, and you sink down and also to the sides. It also creaks. They sent three inspectors to my house. But when Jennifer wrote back, they said the couch meets their standards but they could fix the problems. I don't want the couch. It is a piece of crap and I want to return it and go to a furniture store that provides quality products. They refuse. This has been going on for more than two months. I have pictures of the floor model and my couch. They are the worst store I have ever had to deal with.

I purchased in 2009 a supposedly leather sofa from this company plus a warranty. According to the salesman, "Don't worry; we guarantee satisfaction." Of course, he was a liar. My sofa is destroyed. When I brought it to their attention, they said that the warranty didn't cover wear and tear. But I specifically asked the sales rep if they were real leather and, "Are you sure it will last?" He said yes, that they were real leather and when I called to complain that the leather was peeling off by itself, they said that the warranty doesn't cover it. I felt cheated and disappointed. Now I'm stuck having these sofas and I have to purchase new ones in such a short time. They say they are the best but really, they are the worst. They won't even send someone to have a look at them.

Let me say without going into a long explanation of what happens when you purchase this so-called lifetime upholstery shield contract, do not buy this! Firstly, it's contracted out to another company who do everything in their power to not replace the upholstery if it is damaged. Their reasons are all detailed in the contract you agreed to, according to them, and only under the most special circumstances will your request ever be honored. I've tried on at least 3 different occasions to have them either clean or replace the merchandise, only to be answered with various reasons why they wouldn't replace my slipcovers. I repeat, don't buy it! It's just a way for them to make extra money on each sale. After that they are done with you!

I bought a protection plan from the Jennifer Furniture salesperson in 2008 who over and over insisted that I could make use of the plan whenever I felt that the criteria was met for service. It is a white love seat that I assure you has needed it. I spent years calling the company that Jennifer Furniture vouched for and always got a voice mail message. I tried calling Jennifer Furniture many of times and always got a busy signal. Now, I am told that all the stores in Illinois have been closed and no one wants to admit to this being a scam because after the 1st year, I tried to contact the company for service and was never able to. I bet they are offering some protection plan scam in other states and have no intention of honoring it. I want a refund of my money, because I only bought this plan because of who I was doing business with. This was not Acme Furniture but a respected company.

My fiance and I purchased a sectional sofa in Feb. 2012. At first, we were so excited because what we sat on in the showroom was wonderful and very comfortable. What arrived at our home was not what we paid for. With the extra protection, we spent over $1400 on that piece of crap! Within four months, the sofa started sinking in spots and the legs broke from under the ottoman. It took me two months just to get someone out to our home to repair the break. All this man did was to take out the very thin pieces of wood and replace them with very thin pieces of wood. He put some glue and a couple of screws on the spot. Then he told us the reason it broke in the first place is that an ottoman is for your feet and not for sitting.

We purchased a reclining sofa in December 2008. For the past year, the sofa has been peeling. It is totally ugly and I have to keep it covered with throws. I tried calling the customer service line, 1-800-371-6111, and I was on hold for over 20 minutes and finally hung up. I can honestly say we will never purchase another item from Jennifer.

I purchased a 2-piece living room set in February 2012 at Astoria's showroom and the quality turned out to be a complete disappointment. When I originally received the sofas, they were defective. In the back of them, there were springs sticking out of them so a representative of the customer care sent someone who simply hammered in the piece in the back of the sofa. Approximately 6 months later, they looked in horrible shape. The cushions are sinking in. The materials color has faded. It was just not what I paid for. I was told last September that the materials were being ordered and that I would be contacted with a date for the repair. Near the end of December, they were scheduled to come to make repairs on the units but when they arrived, they realized that the materials were incorrect and were not able to proceed.

In Oct. 2008, I purchased a "leather blend" sofa and loveseat for $1,150. In 2011, the "leather" started peeling everywhere! I had no idea that the lifetime of a sofa and loveseat was 2.5 years. Now I'm worried about pieces of couch being all over my apartment and my 2-year-old eating them. I am extremely interested in getting involved with a class action lawsuit against these guys. I still have all my original receipts. How does one go about doing this?

I bought a 4-piece set sofa, love seat, chair, and ottoman plus 3-piece coffee table/lamps. Furniture held up for a few years when suddenly we noticed that the surface that we thought was leather started peeling little by little. Now, they all look like they should be thrown in the trash. This is not usual wear. We spent a lot of money and now have to buy all new furniture. The place we bought them from went out of business. Any suggestions? We know there are many out there in our shoes.

We recently moved to the US and bought a house in Santa Clara, CA. We have heard good things about Jennifer Convertibles Sofa Beds from one of our friends, so we definitely thought of visiting the store when we decided to furnish our house. In fact, we went to the Jennifer Convertibles in Dublin, CA and bought the entire furniture for our house in one go. The list of items we bought included: 1) leather sectional with ottoman (Haney); 2) queen Bed (with headboard, foot board); 3) dresser with mirror; 4) 2 nightstands; 5) 2 tables; 6) dining table with 4 chairs; 5) 2 table lamps and; 6) a power recliner sofa (Smith Power). We had ordered all the items on display except for the sectional, which was displayed in another color.

I bought a leather and was told sectional on sale. I should have known it was too good to be true. After 2 years, the couch is peeling and cracking very bad. I called customer service, and they told me it's no longer under warranty and there is nothing they can do. Well a leather couch should not crack/peel after such a short time. If there is anything anyone can do, I would appreciate it since I can't go get another one right now.

Do not buy from Jennifer Convertibles. We purchased the leather sofa on the 16th of December 2009. Two of the back cushions are peeling off and torn. It's not covered by the Guardsman warranty. Accidents are but the poor materials used aren't. Customer service is totally unhelpful. I cannot believe I have to buy another sofa as it looks terrible. Do not buy anything from them.

My mother and father in law are victims of Hurricane Sandy and are staying with my wife and me since they cannot return to their home for several months. They purchased a sleeper sofa at Jennifer Convertibles and the salesperson promised that the unit came with a Simmons mattress. At the point of sale, they told the salesperson that they only wanted a Simmons and he insured them that it did come with one. There was no way for them to verify because the unit they had on the floor did not have a mattress.

On 9/22/12, we ordered one Jennifer Convertibles leather sofa and a matching loveseat that include motorized recliners in each piece. They were delivered on 10/18/12. Upon delivery, it was discovered the motorized recliners in the sofa did not work. The driver was to email the company to inform them. I called the store where we purchased the merchandise and was told they don't handle issues and was given 800-371-6111 to call and file a claim. It took them one week to set up the claim. Then a replacement motor was ordered. It arrived on 11/20/12 and I notified the claims department of the replacement motor arriving. A technician arrived on 12/8/12 to install the replacement. The sofa still does not work. The technician now says it may be the switch. He would contact the company. It may take 6 weeks to get the switch and then we are to call, inform them of the new part arriving and wait again for installation.

I purchased a living room set from Jennifer in Feb. 2009. Now my set is peeling. I have a lifetime warranty. One guy came to the house with a paint set and small hand dryer to fix the furniture and months later, the same thing is happening. My question is, since when does real leather need a paint kit? And now, I realized Jennifer sold me a fake leather set and I need info on what they can do for my furniture that's not real leather.

We bought a couch, a chair, and an ottoman with 1 week delivery from the Tarzana store. Later that afternoon, the store called and said we couldn't get the entire order for 10-12 weeks. After many phone calls, they would do nothing for our inconvenience. We asked simply to get the pieces that were in stock by our regularly scheduled delivery, which I felt was a simple request, given the inconvenience. The company would do nothing and kept changing their story. After reading other reviews, we canceled the order. This was the worst customer service I have experienced from a furniture store and we will never go back.

I paid an extra $250.00 for the warranty on air mattress. It broke after 90 days and I have been waiting for 3 months now for the replacement. This will be the last time that I will do business with these people.

I bought two seater from Jennifer Convertibles two months ago and I am still waiting for my delivery. Below is the store location: Elmhurst (Jennifer Convertibles-Leather), 88-12 Queens Boulevard Elmhurst, NY 11373, 718-507-5291. The person I have been dealing with is ** and seems to be really unprofessional. I have been going to their store every weekend to inquire and every time I go, he says that the delivery will be done on a particular day but never happened. I have wasted lots of my time going back and forth. Me and my wife both work and last week, we went to his store twice just to make sure that the furniture is delivered on time. He convinced us that the two seater will be delivered this Monday (asked my mother-in-law to cancel all her appointments this Monday) and we will receive a confirmation Sunday - but never did. We called him twice this Sunday and he said he will call me back with the confirmation but never did. This is really unprofessional.

I purchased my sofa and love seat in February from Jennifer Convertibles. By June, the sofa started squeaking badly. I called up the horrible customer service line and they said a technician will contact me. On July 23, a technician shows up and says, "Oh it's squeaking because you need new cushions," so he placed an order. This is interesting because cushions are made of foam and foam doesn't squeak. So whatever. He came back when I received the cushions on 8/20 and said I don't have the string to repair it. Excuse me? This is the second day I took off from work and you can't help fix it? So I called customer service again and they said they will send the technician back. I told them I don't want this person in my home again wasting my day. I contacted the repair company (Jennifer Convertibles outsources for all repairs. Cute, right?) and told them what is going on. They sent out another technician on 8/22. The poor guy took the whole couch apart, found out the back was broken and said the springs are broken too. He tried to repair it. There was sawdust, staples, and wood chips all over my home until he finally gave up and said, "They should just send you a new couch."

Leather Coach - This is the worst company and worst customer service. I purchased a sofa from Jennifer Convertibles 4 years ago, for more than 2 years calling their company and emailing that it is falling apart. We purchased the lifetime warranties and after all this time, they say they cannot send anyone out to take a look at it because I'm not covered. They are a horrible company. I will never purchase anything from them or recommend it to anyone. The material sucks and customer service is horrible. Don't waste your time and money. I paid over $1,400 and now I have to put it in the garbage.

I purchased a leather sofa and loveseat in January 2010. I also purchased the extended warranty. In 2 years, the leather started splitting so I called customer service. The service technician told me he was going to request a new sofa since it was splitting so badly. He said and I quote, "Worst case, I will come back and repair it, but am sure they will give you a replacement." Jennifer Convertibles sent me an email a week later, stating that splitting was not covered under the warranty.

I purchased a couch in June, had it delivered around Father's Day weekend, and received it damaged. It is now October and they want to come and repair the couch. It has been months; they don't reply to email, phone, nothing! I did not pay full price for a refurbished couch. Stay away from them - they will rip you off.

I purchased a package deal from Jennifer convertibles early September. This package included a sofa, loveseat, queen bed and dinette set for $999.99. Adding in delivery and tax, my total came to $1,219.98. At first, this seemed to be a great deal. However, after the headache we have had to go through just to get our furniture, I feel this was one of the worst mistakes of my life. We were given a delivery date of about a week and a half out and told that we would receive a call narrowing down the time. Well, we waited and no call ever came telling us what time they were coming.

I need your assistance on my consumer rights based on below. Am I entitled to a new sofa sleeper?

You pay $200 for a service plan, and the way they sell it to you in the store, they say, “We will come out and clean any stains as long as you have this service.” Well, today they came to clean a (1) spot, and the rest of the couch, dirty. I will never go or purchase anything from Jennifer Convertibles and will tell everyone about the worst service plan ever and cheap furniture.

I recently purchased furniture from the Jennifer Convertible in Colma, CA. The sales person seemed to be a little immature but seemed to know a lot about the product. I purchased a sales item which was advertised at $799 for a sofa, loveseat, armchair and ottoman. It seemed to be a pretty good deal but when I received the furniture, it didn't seem to be the same quality as the sofa on the showroom floor. Although it was advertised for $799, I ended up leaving and spending $1,200 after delivery charges and warranty. I loved the color in my living room so I kind of got over the quality. Everything seemed okay so the delivery people left. As soon as they drove off, I noticed two tears in two different places so I called the store immediately. I actually talked to my sales person who gave me a 800 number for customer service. The recording says it takes two days to receive a return call. I've called the showroom twice and the 800 number 3 times with no return call. I called again today and spoke to the sales person who now says I need to make a claim for the damaged furniture. I'm not happy at all that I received damaged furniture and that I now have to submit a claim. I had planned to go back and purchase more furniture, but I will shop at Macy's in the future or where I'm going to receive good customer service.

Jennifer Convertibles sells crappy furniture. I bought a modular sofa last year (2011) which cost me $2,000. We only use the sofa bed when guests come over, and we've probably only used it 2-3 times. We opened up the sofa bed recently when family came over, and when someone sat on it to get into the bed, the frame collapsed. This is poor use of materials and workmanship since a bed frame is NOT supposed to collapse when someone gets on it, and Jennifer Convertibles won't do anything for you unless you've bought an extended warranty. This means that they don't stand behind the furniture they sell unless you pay more money so they can fix the crap that they sell. On top of that, the cushions were sagging, that it's now uncomfortable to sit on the sofa!

I asked the truck driver/delivery person not to leave until I examined the chair they had just put together. When I was able to see an extremely bad defect, I heard the truck driving away. I called right away and asked that the truck return to pick up the chair, to no avail. I went to the store the following day for 4 days. It never opened on time. Signs stating the store would be closing started to appear. Also, some kids appeared to be functioning as salespersons.

We purchased a leather sofa living room set from Jennifer Convertibles with the Lifetime Extended Warranty that covers punctures. We have a puncture in the arm of the love seat that falls in line with their rules. Two repair techs have been out to look at love seat. The first repair tech said that it would be covered and that he would order the part right away and send it to us. We called after not hearing from them for almost a month and they told us that they did not make the part anymore. They sent out an outside repair contractor that said that while it was covered, it was a non-repairable puncture. Now after almost three months since we first called, Jennifer Convertibles states that we have no coverage due to a list of reasons that have nothing to do with the tear. The policy states that if they cannot fix the tear that they would cover the replacement of the love seat. It seems very strange that everything was covered until it comes to replacing the unit. Now it's not covered. This is just wrong!

I was delivered a damaged chair with marks and creases all over! Cheaply made and not worth the $800 I paid! Dirty showroom and staff that keeps things under cover and does not communicate after sale! I saw the biggest cockroach in the showroom because it is not kept clean! Buyer beware and buy somewhere else!

I purchased furniture from Jennifer Convertibles which would take 4 to 6 weeks delivery. They called to say they do not have any more of those chairs. They offered me a smaller chair. I explained to the salesperson I am 5’10”, a smaller chair would not work. I said I wanted to cancel the rest of the order which I did not receive. They want to charge me 35% for a restocking fee. To restock what? I have not received anything and they are only going to eventually deliver 3 out of the 4 pieces. I feel like they are scamming me. How can I pay for a restocking fee if I have not received anything? This has been a horrible experience. I can’t get anyone to return my call. The salesperson who sold me the furniture will not take my call. Also, they are saying it's leather when it’s not. Please help. I am not sure what recourse I have as a buyer.

I bought a sectional 6 months ago. Since then, it has broken twice. We have had our sectional for a short time and so far, the entire sectional has broken at some point. They send a tech and the tech then fixes or reports back his findings. This entire process takes well over 3 weeks and you can't use your couch in the meantime because it is broken. They then decide to fix it and you have to waste more of your time waiting for a technician to come and fix this issue. Once they do, our couch was fixed for maybe a week before another part broke on it. We have no kids jumping on it or anything, it's just really poor quality materials. The entire time you deal with customer service, they are the worst of any other company ever dealt with. They have no answers and don't care about their customers. This is the worst experience ever in my life and extremely unsatisfactory. Don't ever purchase from Jennifer Convertibles, ever.

I purchased a sofabed in May 2012, and it was mounted with major defects - where the seat cushions did not sit properly on top of the couch. Instead, they sank into the wooden frame of the couch. I filed a claim one week later, and now it has been 2 months, and I still have no replacement couch, or parts that they claimed to order to fix the couch. It means that I've spent a lot of money at Jennifer Leather, and still have no couch on which to sit. Customer service employees are a waste. They keep telling me there's nothing that they can do and that it takes 10-12 weeks for the parts to arrive. I am totally frustrated as I have even asked them for a replacement chair for the meantime (a bean bag even). Their response was that there is nothing they can do. I should have just kept my old couch, at least, I could sit on it. Jennifer Convertibles is horrible. I will never ever buy from them or recommend them to anyone.

In August 2008, I purchased a leather furniture set for about $2.5K from Jennifer Leather. Back in June 2012, I started noticing that leather on the seat cushions is torn in multiple places. I called Jennifer right away. They scheduled an inspector to come in. The inspector came late in July 2012 and made picture of damages. Then a week and a half later, I received a letter from Jennifer Leather stating they are not responsible for the damages since it's a manufacturing defect. I called customer service and was told to throw the set away. I asked after less than 4 years. He asked me how long I thought it would last. I said certainly not less than 4 years.

I bought my black, so-called leather sofa from Jennifer Leather on Queens Boulevard in November of 2010. I was so happy and "proud" of my first leather sofa, I didn't even want my kids sitting on it. I wanted protection for my sofa, so I was encouraged to purchase the extended warranty. I was reluctant, but later purchased the five-year warranty just for my own piece of mind. Approximately one year later, I started to notice one of the cushions from my "pride and joy" leather sofa started peeling, and of course, I accused the children of doing it. A week later, I noticed a big bubble on the back of the sofa and I was frantic. I immediately contacted the servicer for my warranty, "Guardsman," the company that claims to provide "excellence in furniture care since 1915," and was told that my warranty does not cover peeling. All the cushions are now peeling and there are bubbles all over the back of the sofa. I feel so hurt, angry, disappointed and violated by these "takers." I am ready to take legal action against these unconscionable bastards. They should not get away with this.

I got couches from them. They were defective and used. We went to court and they postponed it till tomorrow and I want my money back.

We purchased our leather couch in late October 2008. Within two years, it started to crack and peel. I contacted the repair and service department to fix the issue under our additional purchase of warranty. They stated that the warranty doesn't cover peeling leather, only burns and punctures. They then told me that peeling is from normal wear and tear. I disagreed with them and informed them that I have never seen a leather couch peel from just sitting on it. The cushions on the couch are now peeled half way off. The little flakes of leather are throughout my house. They stick to our clothes, flake off the floor and cause a huge daily mess. We are now looking for a new better quality couch after only three and half years of being unsatisfied with this one.

My wife and I bought a "leather" sofa, love seat, overstuffed chair and ottoman nine years ago in 2003, paid $2,760.15 (tax and delivery). We paid $359.96 for the Upholstery Shield Fabric /Leather Protection Plan. All was well with the furniture until a month ago when my son laid on the couch and his keys fell out of his pocket and made two cuts in the center cushion of my sofa. After reading the $359 policy, I followed the instructions of calling the customer service number within 7 days of the cut.

Jennifer Convertibles is outright criminal! In 2009, I purchased the upholstery shield in addition to a $2,000 couch set and the leather began peeling just recently. The peeling is extremely bad and there's leather confetti all over my apartment; it's even in my food! I'm am absolutely taking these people to court. I'm hoping that someone could kindly send me their upholstery shield guarantee (as I'm unable to locate mine). It would be greatly appreciated.

We bought a living room set from Jennifer Convertibles in 2008 with the promise that they were original leather, and we got the extended warranty. What a scam these people are. About two years after purchase, they started to peel off. We called and emailed. They never honored the warranty. Now, they are bubbled all over. They are disgusting; they look like we bought them 20 years ago.

I purchased lifetime leather protection and they will not honor! I owned couches for about 3 years, all of a sudden the leather started cracking. There were cigarette burns and punctures. They still will not honor the agreement. Is there currently a collaborative lawsuit taking place? If so, I would like to join and get some justice from these criminals. Please send me an email if anyone knows of any ongoing collective lawsuit. I have already contacted my lawyer and am ready to roll. I'll be willing to put forth the necessary money to get justice.

Jennifer Convertibles don't live up to their lifetime warranty. I purchased a fabric/leather sleeper sectional and ottoman in 2007. I paid $200 for the lifetime warranty. The fabric has a small tear and I called them to send someone out to repair it. I was told they were no longer active in the FL market and will not honor the warranty or refund my $200. Let the buyer beware.

Bonded leather or reconstituted leather is not really a true leather but a man-made material composed of 90% to 100% leather fibers (often scrap from leather tanneries or leather workshops) bonded together with latex binders to create a look and feel similar to that of true leather at a fraction of the cost. Jennifer Convertibles should be made to use the words "faux leather" for all furniture made with bonded leather so that the consumer is fully aware that what they are getting is not a true leather.

I purchased a couch from Jennifer Convertibles. I had the couch for less than 8 months. I use the couch about 4 hours a day to watch TV in the evening. The cushions are worn out already and the inner part of the couch has already broken. I am a single person and this is already the wear and tear on the couch. They refuse to replace the couch. I cannot even sit on it. It's my primary piece of furniture. They said they will repair it. It will take up to 4 months before a repair can take place while waiting for parts. The couch was over $1,200.00. It's now on sale for $400.00; if it's worth $300.00, they are lucky. I can't afford another couch. I can't sit on this one and the customer service is so poor I can't imagine they have any employee who is proud to stand behind their products. I literally have to place books in between the cushions and the base of the couch so that it creates a buffer so if I actually want to sit, I don't create a back problem for myself. The couch was a year old in May 2012. What kind of garbage is that? I would love for somebody to contact me. I cannot get a decent customer service rep on the phone.

In 2007, I purchased two (2) living room sets on the same day from Jennifer Convertibles with the assurance of a lifetime warranty for rips, tears, etc. on the furniture. The most expensive set began peeling in 2010 and tearing in 2012. I emailed Jennifer Convertible's claim center, and they stated they had no record of my purchases. I found my receipt, submitted photos, and waited several weeks before they replied via telephone that the damages were not covered due to wear and tear. What? This may explain why their parking lot never has more than 2 cars in the lot. I'm going to talk to my lawyer.

thank you.

I purchased a sofa sleeper from Jennifer Convertibles. After waiting several months, the furniture was finally delivered on June 2011. After delivery, I noticed that the sofa squeaks when we sat down and got up. Shortly after, the back cushions began to sink and the seat cushions slides out. The first technician was a no-show. The second technician cancelled at the last hour. The third technician showed up without a confirmed appointment. The third technician claimed he fixed it, but the problem persisted. The fourth technician said he will order parts and return once they have them. After parts were received, he came back and re-stuffed the back pillows and sewed it up. I showed him that the seat cushions slides and he said that's because it's a sofa sleeper and not a regular sofa. I told him this did not happen in the store when I test out the product. He said the stores do not have sofa sleepers, only regular sofas, and that the sales person should have mentioned that to me.

I purchased a four-piece leather set from the Boylston street store in Boston in 2005. The sofa began to peel in 2008 and I got the runaround with customer service. I have seen numerous complaints over the years with similar problems with the leather from this store. I am beginning to think the leather was of poor quality and bad craftsmanship. I paid over $1500. To this day, I still have the couch and it continues to shed pieces everyday. I have documented photos of the shedding and I have to remove the house due to the issues detailed above. I am considering class action suit with all those affected.

Huge mistake attempting to deal with these people! For your own sanity, don't waste your precious time and money. Look at other Jennifer reviews. They tell a story. My dad purchased an air mattress. It had to be specially ordered. I picked it up at their High Ridge Road, Stamford location. My bad for not inspecting first, prior to leaving the showroom, as the mattress material was ripped open at the package bottom. The "good side" was up in the showroom, as Jack brought my attention to the pump secured in the package top. I carefully carried the mattress to my Lexus RX, placed it in the vehicle, and drove to my dad's in Greenwich. Upon arriving at my dad's, I discovered the damage.

Like most everyone else, we purchased a so-called genuine leather living room set in 2009. We bought the Leather Protection Plan. In almost no time, the seams started to peel. Our protection plan clearly stated it did not cover seams so we did nothing. Over the next few months, the cushions started to flake and peel. We were assured by the sales person that the protection plan was the way to go since it covered almost everything. I contacted the customer service department to file a complaint. They were quick to tell me,"We have closed our markets in your area and are not offering service any longer." Seriously? Nice lifetime plan. If they are no longer in the area, shouldn't it be their responsibility to subcontract out the work? Has anybody been able to confirm or deny whether or not this stuff is actually leather? We chose the set that we did because the saleswomen said it was genuine leather and not bonded leather. What a huge disappointment!

Long story short, we ordered two custom sofas. They arrived months late, in poor condition. It took more months for them to finally agree to let us exchange them. We ordered (against better judgment) bonded leather sofas to replace them. The bonded leather sofas were good for a couple of months and then started to crack and peel, both sofas. One looks like a bad sunburn and the other is even worse.

I bought a leather sofa/love set chair in 2004 from the Upper West Side location. Within two years, the leather was flaking off all three pieces. Literally, chunks of leather were on the floor. On site repairs were made as a courtesy. The pieces that were not repaired soon flaked as well, even though we had the lifetime leather protection plan. By 2010, the set was a hot mess. After an awful experience with their corporate customer service, I visited this local retail store (we later moved to this area) to see if they could help and possibly order replacement covers for the three components' back cushions. I offered to pay for them. Here's the skinny, the representative shooed me out of the store and told me to call him. I called the number I was given (the store's number) and was not even given the opportunity to leave a message. I went back a couple weeks later and he said he'd call corporate to inquire about replacement components. I never received a call back from him. I went back to this store a third time and well, he was disingenuous and unhelpful. Bad furniture, even worse customer service. Spend a few more bucks elsewhere and get a better product with better service.

Jennifer Convertibles Warranty Coverage - A burn in a $4,000 couch I purchased from Jennifer Convertibles, along with the lifetime warranty, was treated by a Jennifer Convertibles technician on 4 different occasions over the course of 4 months. The first visit resulted in a mess of the cushion because the technician used the wrong method (as verified by the 2nd technician). The 2nd technician airbrushed the couch and was able to cover the burn but he used the wrong color so one cushion on my brown leather custom-built couch is now green. Two additional attempts did not successfully fix the problem and now Jennifer Convertibles has come back and said that the discoloration is a result of sunlight (only on one cushion).

It is not genuine or real leather. It's bonded cheap peeling **! I purchased my living room set in 2008. It was supposed to be genuine leather according to the sales person. It is peeling, cracking and the cushions are sagging. I took the matter up with the store from which I purchased it. I was told to call the warranty center. I did and spoke to the supervisor, Meryl. She said the warranty did cover my issue. I explained to her that genuine leather does not blister and peel even the cheap grade of leather. She said how did I know the furniture was not real leather. I told her I could see the fabric after the peeling. She said she could not help me but offered a discount on a future purchase. I asked her why is it that scratches and tears are covered and fixed but for peeling you are given a future discount? At the end of my conversation with Meryl she said, "I am sorry you are not happy but do you want the discount on a future purchase? Or maybe you can call the store again and see if they can help you." In days of old, this was called the runaround or being stiffed. I do not know how Jennifer is still in business. I will not buy from them again! Please help me with this issue

On Friday, 3/23/12, I had a sofa and a loveseat delivered. The loveseat has a tear in it. I called your 1-800 number and held for a half hour. I then called the salesperson, which referred me back to you. After reading your reviews, I certainly hope you contact me and address this matter. Thank you.

We purchased a leather living room set (sofa bed, love seat, and chair) from Jennifer Convertibles in Tustin, CA. We also bought a lifetime leather protection plan. We bought the sofas and the plan because we were told they were genuine leather and that the plan covered everything, including peeling. We had our sofas in the family room at our home and used them sparingly. Nonetheless, less than a year after we purchased them, one of the cushions started to peel. We looked for the receipt to file a claim but we could not find it. We tried to get Jennifer Convertibles to fix it, asking them to find us in their records, but we were told they could not do that, that we had to provide them with the proof of purchase.

I purchased the Wrigley living room set with the upholstery shield warranty for more than $2400.00 after delivery. After the first six months, I had to have the leather covering upholstery replaced on the sofa due to soft spots from defective interior lining, resulting in holes before they replaced. In the 2nd year, I noticed it had happened again and the leather was peeling off the back of the chair. I called and again they replaced the sofa leather and the peeling cushion on the chair.

I ordered a queen sleeper special fabric (C260 Dum Dum Charcoal) on 1/3/12. It is now 3/12/12, and I have been calling to get a delivery date and I keep being told next week. To make matters worse, I asked for a swatch of the fabric, and they sent me a brown color. After waiting all of this time, I certainly hope that the color is correct. This is my first apartment (just starting out), and I will never recommend Jennifer Convertibles to any of my friends or family. Please let me know if I will ever get mine.

I purchased a sectional sofa from a Jennifer Convertible store, and the Guardsman Protection Plan was added to my purchase without my knowledge. I paid an extra $180.00 for a plan I didn't even want. The store closed down after my furniture was delivered to me, and there was no way for me to contact them. Especially since there is no contact phone number on their website. I did email them on their website, and never got a reply from them.

No Delivery of Goods, Rude and Unprofessional Staff: I ordered a sectional from Scarsdale, NY showroom on January 25, 2012. I put down the required deposit; I opened a credit card at the suggestion of the salesperson Denise. Denise called to alert me that I would be getting a delivery on 2/23/2012. When I called Denise on the 22nd for an approximate window of delivery, she told me to call back after 4:00, which I did. I then spoke to a Crystal who advised me to call back after 4:00, when I informed her that it was 4:20, she told me she would e-mail the warehouse and get the information, and for me to call back after 5:00 which I did. Pretty much the same scenario, she told me to call after 5, when I told her it was 5:15, she said she had no information and put me on with someone else, who knew even less.

On February 8 of this year, I had a technician come and check our furniture because we have some damage to the pillows and the cushions on the furniture. When we bought the furniture, we were told that it will fix all repairs and if it can not be fixed, then they will replace it. The technician told us that we would hear from someone in two weeks and then the two weeks passed and I called them since. They did not call or send me a letter. When I called the girl, she said that they could not help me because they don't cover it. I said what am I supposed to do with furniture that is peeling and that there are holes. She said all we can give you is a coupon for 20% off of a $600 purchase. I will never use them again. You got to be kidding me. I will never spend any money on them ever again.

Just don't get it! They cover accidents (cuts, burnt cigarettes) but they don't cover poor quality material deterioration. Not recommended, do get into the lifetime warranty. BS!

I bought a recliner in 2007, and paid for a lifetime warranty. The recliner started to peel and split at the seams. Also, I accidentally cut the leather. I called Jennifer to repair or replace the item. It took six months. Yesterday, they brought a chair which is smaller, and I no longer have the lifetime warranty. I need to have this resolved as amicably, and as soon as possible.

I moved into my house on Sept 2005 and had bought a brand new leather sofa set, sofas, loveseat and chair set with tables and ottoman. I had the warranty agent come see the furniture to have it replaced. He said no. I paid over $1,800 for the set, shipping and warranty. I signed the contract for Life Time Warranty which they will not honor. I am filling a complaint against Jennifer Convertibles for deceptive practices.

I called lifetime protection service to service my leather sofa in November. The technician came to my home and fixed the scratches on my sofa. Two weeks later, I sat on the sofa and the whole pillow peeled. The technician put too much heat on that area of my sofa and damaged the pillow. I called lifetime protection service and customer service said that cannot help me. I would like to settle this matter without going to small claims court. Thank you.

From Jennifer Convertibles (NJ) I purchased 1 sofa sleeper and 1 sofa for Florida. We visit a few times a year and have no pets or children. The sofas are peeling - I upgraded to leather from the microfabric thinking they were more durable. I could probably count how many times anyone has sat on the sofas - the bed was used once.

I purchased a $3,000 leather sofa bed, with lifetime warranty. Now, Jennifer Convertibles, refuses to honor the warranty. I find it poor business ethics to handle customers in this manner. I understand you are no longer operating in Florida, but there shouldn't be anything to say, that you can honor your warranty. Honor your consumers. They remember who does well, and who does not. I will not quit pursuing this warranty. I will write letters, until something is done. The customer service agents have no manners, no clue on how to speak, or communicate effectively. I will never shop at Jennifer's Convertibles. Buyers, beware.

On April 1, 2009, I purchased a sofa bed with chase lounge attached and an ottoman. In addition, I purchased the Upholstery Shield lifetime warranty protection for the cleaning of my sofa. Jennifer Convertibles utilizes a contractor to perform the cleaning services. The contractors are unprofessional and take several weeks before returning a service call to schedule an appointment. I contacted Janet, salesperson/manager, at the Waldorf location to submit an electronic request after Christmas for a cleaning. After several weeks with no appointment scheduled, I followed up with Janet. She indicated that the contractor requested pictures of stains prior to coming to service me. I stated this wasn't in the sales agreement so I requested a refund. I was referred to the corporate office.

I purchased a leather three-piece set from Jennifer Leather. I paid $3,500. It's been five years and my chair is starting to bubble like it wants to peel. I called customer service because I take great care of my furniture only to find out that this happens to their leather after a few years. I believe that my couch is not leather and they got over on me as a customer. Customer service representative was rude and told me someone would call me back in 48 hours but it's nothing that can be done. My living room set will probably continue to have issues. I'm so disgusted and need help. I purchased their leather cleaner and conditioner to maintain the beauty of my furniture only to have issues with the leather. I'm a devastated customer.

We purchased a leather sofa/loveseat combo in 2007. We were sold pretty hard on the 'total protection' we would receive for our purchase for the additional "Upholstery Shield--Lifetime Leather Protection Plan." We noticed that along with a variety of small annoyances, the hide-a-bed frame contacting our hardwood floor and marring it, a spring that shot through the bottom part of the love seat. The Leather began to 'peel' off of the cushions and the piping that runs along the front of the cushions began to wear disproportionally fast to the back cushions. We contacted Jennifer Convertibles and scheduled an appointment for a rep to come out and look at these issues.

I purchased a leather couch set from Jennifer Furniture (Convertibles) in 2008. I paid over $1600.00 out the door for this set. I noticed that it started to buckle and peel. When speaking to them, they seemed unaffected and not to care that they sold defective furniture. I did purchase a warranty shield (lifetime). They said it doesn't cover this problem. They also said that even if it did cover, they could not help me because they are no longer in business in Florida. What are my options? I think a piece of furniture should last, especially if you take good care of it.

I moved into in a newly constructed building in September. I purchased a queen size sofa bed couch from Jennifer Convertibles and it was delivered on October 12, 2011. On October 14, 2011 I called Jennifer Convertibles and asked them to please pick up the couch immediately because the couch had bugs in it. I could feel the bugs biting me the same night it was delivered. My wife did not sit on the couch the same night of delivery so she was not convinced when I told her about this the next day. It was the next night when she sat on the couch she felt the biting too.

I purchased a sofa set about 4 years now and the sofa is peeling. I did purchase the lifetime warranty and it seems that Jennifer is not honoring it.

I could basically just say ditto to everything that every one else complained about. This couldn't possibly be real leather. I have other leather items that in no way exhibit this type of wear and tear. I sweep up bits and pieces of “leather" off of my living room floor daily. The sales people in the store are quick to tell you that if anything happens to your chair it's either repaired or you'll get a new chair.

I ordered a sofa and love seat from Jennifer in Brooklyn in Bay Ridge. It was ordered on the 15th of December and was set to be delivered on the 21st and it was even written on my bill for the 21st. I paid cash. The furniture never came on the 21st and I have been unable to get the store manager or the regional manager on the phone. The sales people in the store were not helpful and got nasty with me on the phone. It is Jan 4th and I still have not received even a call from the store manager (even though I have requested to speak to him several times). So, I had to go back to the store to be greeted by the salesperson who was nasty on the phone with me. What a terrible way of doing business. I am trying not to just a refund from these clowns.

We purchased a sofa and love seat from Jennifer Convertibles 4 years back, in 2007. We got a lifetime protection plan of around $400, which is top of the line. The material on the sofa (not leather, it was a blend of leather and artificial material) began to crack. We called Jennifer Convertibles and they sent someone to take a look at it. Finally, after looking at it, they said cracks are not covered. They said cracks are part of regular wear and tear which is not covered. Imagine buying a $400 plan and getting this answer. We were shocked by this response and decided never to buy their merchandise again. I’m writing this review for the benefit of all folks who can read this experience and hopefully benefit from this.

It seems like so many people have the same issue with the living room "leather" set. It's disgusting. After purchasing my set, with the lifetime guarantee, it began to disintegrate after only 3 years of very sparse use. When I contacted them, they told me that I no longer lived close enough to a store to receive even a visit from a technician. I am a consultant and consequently only spend 100-150 days at home every year. I'll never spend $2k on a living room set that lasts for 450 sittings ever again.

Purchased a $2400 leather living room set from Jennifer Convertibles in 2005 which included the Protection Plan. The leather chair began cracking notified their Protection Plan Customer Service and was told by the Supervisor Deborah that the cracks were not covered. In addition, they indicated that I cancelled the Protection Plan by signing an document. I responded that I did not cancel the Protection Plan and please forward to my attention the document that I signed. Jennifer Convertibles failed to present the document alleging that their accountant did not keep the document on file. I find this extremely upsetting. As of today, the cracks in the chair are peeling. I have to spend more money to repair the chair. I am extremely disappointed with the Jennifer Convertibles product because they are not standing behind their product. New York, NY.

The mattress that came with the sofa bed is of terrible quality. It is impossible to sleep on and Jennifer refuses to correct the situation. They are completely dishonest and this complaint seems to be similar to all the others. I would want them to replace the mattress with a suitable one and not be provided trash.

I bought a convertible sofa bed along with centre table from Jennifer Convertibles in Paramus, NJ. I was given a delivery date in Dec. 2011 and a time window of 12 pm to 5 pm. On delivery date, we called the store to get to know the exact delivery time so that we can run outside to do some home errands, as we are not used to getting trapped in the house doing nothing. The store said they couldn’t estimate the delivery time and they said the driver can even come at 5 pm. The driver came at exactly 5 pm. However, the elevator in my apartment went down at 4 pm.

Terrible Experience. Ordered sleeper couch and love seat on 10/09/11. Finally got call that delivery would be between 2pm and 7pm on Sat. Nov. 19th, 2011. Requested pricing of couch since I ordered from factory instead of inventory on hand. Never received pricing. Do not know what I owe. Was told I was going to get bill sent to me. Still no response. Could not contact corporate since they do not have a number to talk to someone. My order was not delivered between 2pm and 7pm but 11pm Sat. night and only because I was still home waiting. Driver called at 6:30pm said he was on the way never got here. When I called the showroom I was told they would get back to me. Got one call that they were sending me a bill and that they would contact me about my issues . Never received anything and expecting to be billed without knowing what I owe. Do not want to ruin my credit. Would have preferred they just pick up their furniture and cancel order.

I bought a 2 piece sectional, a cocktail table, and 2 end tables on March 27th, 2011, and paid with a check which, due to a bank`s mistake, was returned. After being notified, I went back to Jennifer Convertibles of Short Hills, and made the entire payment cash. All the merchandise was delivered on April 5th, 2011. On May 9th, 2011, I received a letter from Certegy Payment Recovery Services requesting the entire balance to be made again, and letting me know that my name was recorded in the national check database, which prevents me from writing a check, and opening a new bank account. I have been trying to solve this problem with Jennifer Convertibles of Short Hills for over 5 months now, but was unsuccessful.

I bought the three-piece leather sofa and I paid a lifetime warranty, too, and everything failed. The leather is cracking and I called the store but the answer was that the leather is not covered. So we lost US$2500 because the store denied it.

I bought a leather sofa 4 years ago from Jennifer leather, the reason why I chose leather was for its durability. I paid $1,000 thinking that it would last at least 10 years. 4 years later, it's all peeled and I realized it was not leather. All what's left on the sofa is fabric. I took it to the store and the person said that it was out of warranty. The point is that I was mislead by Jennifer leather, the tag on the sofa was leather sofa and actually it's not.

I was supposed to receive my furniture on the day before Thanksgiving, November 23rd. According to the men carrying out the delivery, they rang my neighbor's doorbell (since I was unable to stay home that day) but no one answered. Meanwhile, my neighbor said that she was home all day preparing Thanksgiving dinner. I tried speaking to the employees at the location in Scarsdale but they were very rude and made me call back in order to speak with the store manager, Denise. However, she was just as disrespectful. She told me to call 1-516-496-1900 ext. 5822 but there was no answer. Please help me. I have no furniture and my entire family is sleeping on the floor. Meanwhile, I paid $1,700 to receive my furniture on Wednesday. If you'd like to reach me, my number is ** and my email address is **. Thank you.

I paid $2,182.98 for a special order couch that was guaranteed delivery on or prior to 11/8/11. I still have yet to receive my couch. The Holmdel, NJ store manager, Jeremy, has been completely unresponsive with providing me a delivery date. The net result of calling the Jennifer Convertables customer service line is to be circled through a series of automated prompts, never connecting with a human.

Bought their sectional sofas on 7/14/11. I spent over 2,000 dollars worth of the sectional sofas I bought and it broke and the springs sticks out of the sofa. I called to get my money back and I only had it for two months plus a surcharge for the people to come and bring the other couch to rebuild it into my place because it would not fit through the door. So they would have to bring it another day and for me to pay them around 200 dollars in cash.

The living room set has cracks and the bottom frame is broken on the sofa. I had someone come out and take pictures of what they wanted to and not what was trying to show to them. They are very unprofessional.

It’s the worst $2,000 we have ever spent. After 1 year of owning our 3 piece sofa set (no kids, no pets, 2 adults), all the "leather" is cracking and just falling off the couches. Jennifer Convertibles does not cover this damage under the $200 guarantee we paid. And now we are left with sweeping tons of "leather" off the floor every day. It’s the worst experience ever. NY hates Jennifer Convertibles. It’s pure garbage. Run away!

We bought leather sofas from Jennifer Convertibles and two years later, they are peeling horribly. We purchased a warranty on the sofas only to find out that it does not cover peeling. This was a waste of money. They should tell their customers that their leather is "fake." We now have a piece of crap. We either pay to fix it or we have to buy new furniture.

I purchased my leather sectional in June 2010. I noticed that the back of my leather sectional began to peel in September 2011. I contacted Jennifer Convertible Customer Service. Ms. Gair, National Director of Customer Service, stated that my manufacturer's warranty was only good for one year and that my warranty had expired. They also told me that I was not covered under the extended warranty that was also purchased. The extended warranty only covers personal defect and not manufacturer's defect. Ms. Gair told me that there was nothing that could be done at this time.

I also bought a "leather" sofa, couch, chair, and ottoman from Jennifer Leather 4 years ago. The furniture looks awful. It's peeling and cracking everywhere. I was told by the technician that peeling and cracking is not covered under the "lifetime" protection we got for $150. I even tried to get it reupholstered. I was told that the material was not leather. It was actually vinyl. When I complained via email to customer service at Jennifer Leather, they sent me an email stating how they had top of line leather. The person who said that didn't know what they were talking about. I don't know anyone who has leather furniture that's peeled and cracked like my furniture. I am tempted to drop the furniture off in the front of the store I bought it from so that everyone sees what's in store for them. I would never recommend them, not even to my worst enemy.

I purchased Upholstery Shield Lifetime Leather Protection Plan from Jennifer Leather with the purchase of a 3-seat leather sofa bed on 9/16/2006 from their store in Washington Heights, Manhattan. It was pushed by the salespersons at the time of purchase. I submitted an online claim on 8/27/2011 for repair/replacement for wear and rips on my sofa seats. They denied my claim because the rip was not reported within 7 days of occurrence. I explained to them that there were a few areas on my sofa bed with damage and tearing on the sofa. The 1st signs arose from 2 months prior and that other areas have shown damage since then. Pictures of the 4 areas with damage were emailed. They dismissed my explanation as soon as I mentioned 2 months.

I put a deposit on a living room furniture. The apartment I was going to take fell through so I put the furniture on layaway. Unable to find an apartment that I wanted, I decided to have the furniture delivered to the house I own, care of my daughter, and I am having trouble doing that. The store is unable to give me a deliver date and they have not had my order processed so a delivery could be scheduled. I believe they do not have the furniture to deliver.

This is a grave injustice that Jennifer Convertibles is attempting to subject me to. On September 2, 2011, I purchased two couches from Jennifer Convertibles, totaling $1,421.97 including tax and a delivery fee of $149.99. I was given a receipt and a Jennifer Furniture Pre-Delivery Information Guide. I knew I could not take off, therefore, I gave the salesman my phone number and the phone number of my son who would be taking off from work (sacrificing a days' pay) to wait for the delivery of the furniture. I was told that the couches would be delivered on September 15, and that it would be all day delivery, which was not a problem because my son had agreed to stay home all day on that date.

After owning the sofa, loveseat and single chair for a couple of years, the so-called "leather" peeled off in large pieces and disintegrated by itself. We have taken multiple photos which we took to the store where we bought it. They said, "Sorry, you didn't get the warranty." We got the name and number of the president. When we called, we talked to his personal assistant. The woman was nasty and rude; she refused to put us through, basically saying "tough **!" We would absolutely join a class action lawsuit!

I made a phone call to your Ownings Mills location to inquire about a three-piece sectional. Wow, what a sales person with no personality at all! She would not give me a straight answer and would not let me speak. She, not once, but twice had another conversation with someone else without even saying "could you hold please" or "excuse me a moment". No, she did none of that. She is telling me what is on sale. I knew what I wanted which was what I saw in the paper that came today, 9/24/2011. I told her I was going to call another location who had the time to talk to me. She stated "ok". I did call the White Marsh location and was treated pleasantly by someone who was very helpful. Unfortunately, White Marsh is not a convenient location for me. I would like to make a purchase within the next week.

I bought a set of Sofa / Single sofa chair at Jennifer convertibles way back in 9/2009 with "Unpholstery Shield Lifetime Leather Protection plan." On around November 2010, the single Sofa chair started a crack/peeling the back seat and arm rest.

I bought a black leather couch from Jennifer Convertible on 12/07 from the 74125th St, New York, NY10027 store. At first, the couch looked great in the show room. I was also sold a lifetime fabric/leather protection for $99.00 without asking for it. The sales woman just added it in. The couch was delivered and everything was looking good.

I purchased a leather recliner and a leather sofa from Jennifer Convertibles (Jersey City), as well as the Upholstery Shield Plan to give myself a piece of mind (their words not mine). The sales representative guaranteed me not to worry about the fabric, everything is covered. I called two years later because there is peeling on the leather recliner. I was told by a rep from the Upholstery Shield Fabric Protection that there is nothing they can do, due to it being a manufacturer problem.

I have had a very bad experience with Jennifer Convertibles. They made a delivery date and I was not able to be there. They came to my home and no one was there. They then called to tell me that I would be charged $179.97 extra for a redelivery. They also sold me a lifetime leather protection plan that's called "Upholstery Shield Leather Protection Plan". I have noticed that my so-called leather furniture is cracking and peeling. I really don't understand if this is 100% leather. Why would it be peeling and cracking? I called the store and their response was that I did not qualify. I do not understand why charge for a plan that has no good?

The worst experience. I chose a couple of color swats for a chair but was not sure. The manager told me that I could pre-pay and if the colors didn't work, I could just call and they would cancel the order without a problem. I trusted him so I paid; they gave me a receipt but there was no contract or rule. In any case, this happened on 1/16/2011 at 4:00 p.m.

I purchased the Wrigley 3-piece set chair, love seat and sleeper sofa five years ago and was very disappointed. Jennifer leather had told me that I was purchasing an all-leather set but one year later, the sofa started to peel. I had purchased a leather warranty and it was worthless--they said that it would not cover peeling. I would never buy anything from them again. I had to dump them in the trash. I have bought a new set of sofas for a lot less money and they have held up longer.

We purchased a couch Sept. 2010 in Scarsdale. We were told that the couch was leather and that the insurance plan was for the lifetime of the sofa. This couch has been a nightmare since it was brought to the house. We asked them to repair the cushions and replace parts that came damaged and did not look right as they came out if the box. They lied and stalled. We got the runaround and ultimately nowhere. We're still stuck with the couch. It's now one year later and the so-called leather is peeling off and the cushion is splitting. When we called for the cushion to be replaced, we continue to get the same treatment as before. More lies. In the end, this company is selling poor quality, damaged goods and stealing money from customers with phony insurance scams. I hope no one I know ever buys this company's garbage.

I purchased my leather sectional about four years ago. I also have the same problem with peeling and a split where my elbow rests. And from what I can see from all the complaints, I will get nowhere with these unprofessional people who do not stand behind their product. This is nothing short of disgusting. Therefore, I suggest you contact the Better Business Bureau and your state's Attorney General's Office, and file a complaint. If enough complaints are filed, perhaps an investigation might ensue. Because like most of the complaints, I too was lied to by the sales associate who said "you are completely covered from any damage". Again, I can't stress how disgusted I am with Jennifer leather. For lack of a better word, you suck!

I purchased leather sofas in 1999 and I was pressured into paying $250.00 for lifetime leather protection. I filed claims multiple times and they have not honored their warranty. They have already been charged and convicted of fraud in 2004 by the attorney generals office in New York--Eliot ** at the time. There was an injunction declared against Jennifer Convertibles, Inc. from any future deception, fraudulent or illegal business practices which, in the judgement, includes not honoring their warranty. Why are they allowed to operate in New York?

In June 2008, as we had just gotten married, we bought ourselves a nice set of leather furniture from Jennifer Convertible. As an extra precaution, we bought their leather protection to cover any problem (except peeling; my family had owned leather couches and never had a problem with peeling). We had several problems the past 3 years that JC fixed. But now, the leather couch is peeling, which is ugly. I asked JC and they are not going to do anything. I am now left with a 3-piece furniture that has become very ugly.

Don't opt for the Upholstery Shield/Leather Protection Plan. It's a scam just to milk more money out of you.

I ordered a sale item couch and arm-chair on July 4th 2011 and to be delivered on July 14th. I paid $500.00 down and the bill is $961.00. On July 10th, I went to pay the balance off and I was informed that they had just sent an email that the furniture was delayed for six weeks which will be in the middle of August.

We did not have any problems with the company as far as delivery, payments etc. It is the quality of the furniture that has been extremely disappointing. After only a few years of use, our so-called leather sofa and love seat are trashed. The leather is peeling and tearing off in large pieces. There is tearing between the cushions. The chair is the only piece that still looks okay, because it is seldom used. I have seen similar complaints on another website. One of them said that if your organization received enough complaints, perhaps a class action lawsuit would be filed. I hope so!

I bought a three-piece living room leather set, on August 2008. They offered me the lifetime insurance and I paid for it. On beginning of 2010, the leather of the sofa and the love seat started to peel off. I called to the offices of Jennifer Convertibles and they told me that since the company is out of business, they can't do anything about it even if I paid for the "lifetime insurance". The funny part is that they are answering phones for billing --just for the people who owe them money. Of course they have to pay, but they can't do anything related to complaints or to talk about the bad quality of their furniture.

We bought a sofa on 8/4/2011 from Jennifer convertibles at Short Hills, NJ. At the time of purchase, we didn't opt for the Fabric Protection Plan. On the bill, it is clearly mentioned that there is no protection plan.

I purchased a sectional sofa from jennifers furniture store in 2005. In 2009/10 my sofa begin to fall apart at the seams and on the cushion area. I had made a formal complaint to the store and some one was sent out to take photos of the sofa. They claimed that the couch was damage and could not be repaired. They also said that I wasnt covered for the repairs. I then sent a formal complaint along with self submitted photos to the headquarters in woodbury, who also denied my request for the warranty to be upheld. I didnt completed understand why and the lady who claim to be the supervisor didnt do much to make clarity of the situation. She told me that I needed to read the warranty over because I didnt understand it. I didnt request for money back, I only asked if the couch was repairable could they do it or send me a sofa of equal or lesser value.

On July 7, 2011 me and Ms. ** went into the store on Fifth Avenue in Park Slope, Brooklyn looking to purchase the Brown leather bonded living room set. Before coming to this store we went to the Jennifer Convertibles at Hudson Mall in Jersey City and spoke with the salesman name Sergio. He was the most decent young man I've ever dealt with. If the order was placed with him it would have been correct. Sergio took his time and looked up the information for us online and gave us all the information we needed. Wonderful young man.

I was charged twice for my furniture (double charge). This error was found by me and I was not given the attention to solve the problem because I financed the furniture. The double charge made me have a negative balance. I hope this doesn't affect my credit score. I am pissed.

My wife and I purchased a sofa bed from Jennifer Sofa with the intention of having our company use it when they come to visit. It arrived the same day as they did, and the "special" mattress we ordered for quite a bit of extra money was taken out the plastic wrapper and was so pungent that we had to take it out to the garage. The frame work was so weak that it could never have supported two people. We folded it back up and they made other sleeping arrangements for the remainder of their stay. We called Bob at the location and told him of our troubles. He was very unsympathetic and almost seemed annoyed that we would want to have it picked up. He offered to exchange the smelly mattress, but it would have been just as bad, I'm sure. Plus, the frame work is so weak that nothing could improve that.

I bought a sofa and bought the fabric/leather protection from Jennifer Convertibles. Now my sofa has developed blister-like on the surface of the sofa. Then it peels off. Jennifer now says it is not covered. We bought the sofa about 2 years ago, really had any use for it and I am still paying for it. They refused to replace it or return our money.

I paid for goods that were not totally delivered. The delivery man lied to me and the sales person used deceptive methods. I call him at the store and he belittle my transaction. I am suing for the full products; otherwise, I want my money back.

I purchased a sofa in December of 2010. I found that the material had come apart. A tech came to my house and told me it was poorly done at the warehouse and would send more material, take it apart at my house, and then staple it back on. I am so upset that this material is so cheaply made that I asked Mr. ** to take this set back and give me another material they have in micro fiber or allow me to pick something else and I would pay the difference cause I am totally unhappy with this. I am a single mom. I saved for this furniture, and for this to happen and for me to worry that it can happen again, I am not happy. ** told me, “We stand by our products, but we are not exchanging it for you. You are stuck with this set.” And when I received the material, for me to call them and they will send a tech to take it all apart and put it back together in my home. I have never ever heard of such a thing.

I bought a recliner sofa from Jennifer Convertible's showroom, located at 4 West 125th St. New York, NY 10027. A couple of months later, I noticed the arms on my recliner sofa were very wobbly and loose. I spoke to two different managers at that location about the problem and I also contacted customer service on numerous times at their 1800-371-6111 office and spoke to several representatives. Nobody seemingly to be able to accommodate me with my problem. Three technicians have been out to my house and the last one told them that the sofa can't be fixed, the other technicians tried to fix it and the problem stills remains the same.

I purchased a Thomas Full Sleeper Black Leather Blend and matching love seat and chair, and I upgraded my Sealy Posturepedic full-size mattress for $1947.22 on 2/5/08 at Boca Raton store that has since closed. Included in the purchase was the Upholstery Shield Fabric Leather Protection Plan for $199.

We ordered a sofa on January 23, 2011, and were told that it was available only in one of 5 bonded leather colors. When it came time to pay, we were charged (and paid) $50 extra for selecting a color different from the floor model. The day after the sofa was delivered, February 6, we visited a different Jennifer Convertible store on Glen Cover Road in Carle Place, and were told that the identical sofa was available in ultra suede for $100; less than what we paid.

We were heavily pitched with a warranty plan. It actually sounded like a good deal. From what was explained, all damages will be covered for life. Yes, we were told that all damages were covered. Of course, we didn't read the paper work while we were completing our transaction, but I wish we did. Unlike what the sales rep told us, this warranty hardly covers anything.