Consumer Complaints and Reviews
Purchased a queen size Jamison Mattress and was told the mattress was warranted twenty years. Mattress began to fail after four years. Contacted the merchant and was assured the mattress was under warranty and a District Rep would be notified. Took four calls to report on Rep had contacted me. Later received a packet requesting pictures with a certain type camera, a string with two washers to attach to the string; lay it across the bed and take pictures. Ridiculous request and Jamison had to be aware of the inane request to validate my complaint. This company falsely warranties their product and deliberately requires an unreasonable request from the consumer. Will never purchase again. This company should be ashamed for failing to deliver any satisfaction on such an expensive investment.
In November 2013, I purchased a full size mattress set from E. F. Brannon in Hixson, TN for $1,000.00. My spine doctor suggested I purchase a firm coil spring mattress for my spine which this Jamison is. I have had bad experience with this mattress. I bought one that you can both turn and/or flip which I have been doing every 6 weeks since I purchased it but all this has not helped. I sleep alone in it and weigh 168. It wasn't long after I purchased that it began to dip where I slept. Recently I can feel a spring with my hip.
After one month the mattress began to develop indentations of our bodies, then it started squeaking. Now in the second month the squeaking is on every movement and the indentations are bothersome.
I read the other reviews and found they were customer service issues and not mfg. problems. I sold mattresses for four years so consider myself knowledgeable. I am very pleased with my Jamison bed. I got it after I had problems with another brand. Sleep King, the store I purchased from, allowed me to use my full warranty credit toward any bed I liked. The salesperson told me upfront that ALL manufacturers will void the warranty if the mattress is stained and gave me a mattress protector pad at no charge. I weigh 182 and she 140. Very comfortable bed!! No problems like I had with other major brand.
I wanted an american made mattress. I found Jamison. Loved the mattress the 1st month we had it. Then it started to get indentions of where we sleep. Within 3 months, the indentions were horrible. You can not flip this mattress, just turn it around. So that really did not help! We called within a year for someone to come look at it. Well I have a pillow top and the way they measure indentions is with a string with weights on each end. If the indentions does not measure an inch then nothing is wrong. But they fail to see that the pillow top gets a little air in it each time you get up. So the measurement is not accurate. I paid $1500.00, it is only 2 years old and will have to replace very soon. This mattress is horrible. My box spring is also broken in one of the corners. If I would get them to come look at the bed again it would cost me $65.00. There is no point because of the pillow top.
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TLC Talalay Latex Collection (Cloudwing) bed and box springs - It has not been a year since I bought the bed and box spring. I purchased the bed from Story and Lee, Furniture and Appliance, Leoma, TN. I was annoyed with a strange noise coming from the box spring that wakes me up all the time. I was cleaning and my daughter and I lifted the mattress and box spring and there are no springs in the box. The top of the box is cardboard, and the 1x2 wood slats inside this box are split, crooked, and the wood slats are not square from top to bottom. The slats are crooked and were not cut evenly. The paper fabric covering the bottom was torn and not all fastened with staples. I have never seen such cheap workmanship. I paid over $1,500 for the bed.
I telephoned Story and Lee and was told the new beds are coming in with springs in the box spring instead of wood slats and a cardboard top. I can't believe that Jamison is guilty of such cheap workmanship. I will have to pay $250.00 for the new box spring. I wonder if these beds are made in the USA or abroad. The quality in the products we purchase now are so cheap and poorly made!
I purchased a Jamison queen mattress and foundation set less than a year ago. Every time I move or my husband turns over, the whole bed shakes! I cannot sleep on this bed! Their advertisement says it wont do this. I am so disappointed in this bed!! will never buy another Jamison bed!
I, Betty **, got a queen bed set. I tried it out at the store, but they brought the wrong one and no one will do one thing about it. I called the company in TN; someone was going to get back to me. Well, no one did. I want what I paid for. This thing hurts my back. I can’t sleep. I have had back surgery and I should not be sleeping on a bed like this. If this matter doesn’t get fixed, my next step is to go to court. I don’t want to, but I will if I have to. Thank you. Please reply.
My overall experience would be one big fat "O". I purchased a Jamison mattress and it sagged in less than a month. It was replaced by the factory only after I had to go through a lot of problems of taking pictures of it in with strings hanging across it plus the slats. At 83, I had to move this thing by myself. They replaced it and now it is sagging again. I purchased a new mattress because my old one was hurting my hip. Now I am having the same problem. This is the worse experience I have had in my lifetime of purchasing a mattress.
We purchased a Jameson mattress/box springs from a local company in 2007. This product has a 10 year guarantee, only if you keep it covered in plastic and don't use it. If there is one spot of any sort on the mattress, it voids your warranty. Well, this bed has sagged and given us a backache and believe me this set wasn't cheap.
We are out our money and still need to buy a new mattress/box spring set. Jameson will not do anything because of a spot on the mattress. I have learned a valuable lesson, but they are crazy! I will never buy another Jameson and I have told everyone I know not to buy Jameson. I'm complaining here and I'm putting it on my Facebook account.
This is the worst mattress I have ever owned. The company says it falls within the guidelines (after complaining they sent us a spec sheet). It is the Talalay Latex model. It has to be turned often, and you can hardly turn over in it because you quickly make an indentation where you always sleep. It is a king size and it was about $2000.00 for the set. I would not recommend it. It literally is dead weight. You cannot turn it, and it requires it often. This is not a good mattress. My husband and I both now have a lot of back pain.
Jamison Bedding Company Profile
- Company Name:
- Jamison Bedding