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Jamison Bedding Reviews

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About Jamison Bedding

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Jamison Bedding has designed and manufactured sleep products since 1883. Specializing in mattresses, it produces a variety of mattress types, including innerspring, memory foam and hybrid models.

Visit www.jamisonbedding.com
Pros
  • Good warranty coverage available
  • Durable mattress lasting over 15 years
Cons
  • Customer service response is slow
  • Quality issues with sagging reported

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Jamison Bedding Reviews

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    How do I know I can trust these reviews about Jamison Bedding?
    • 4,943,040 reviews on ConsumerAffairs are verified.
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    Page 1 Reviews 0 - 40
    Verified purchase
    Customer ServiceTimeliness

    Reviewed Oct. 3, 2025

    After several uncomfortable nights, I started to notice that the mattress started to sag, which is not present in pictures. Retailer is out of business, so I submitted warranty claim directly to Jamison Bedding. After sending all the pictures that were requested, I received no response. Do not buy from this manufacturer.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 27, 2025

    Horrible experience with bed (indentations and support failure) and even worse with trying to file warranty claim. Bought a Solstice Renaissance. Retailer now out of business. Tried filing warranty claim online, but the form dead ends by requesting a captcha that is non existent. Same with trying to contact via email. Finally got a hold of some at Columbus, OH phone number. I am in South Carolina, was given a North Carolina rep. Spoke to Mr. **, who gave me Ms. **, a SC rep. Played text tag with her over a couple weeks. She was going to be in Hilton Head and could meet. It didn't work with my work schedule. Just help me file a claim. She requested a customer number, which I have no clue. I provided the mattress info, receipt and legal tag. Was told "you are not one of my accounts, your claim is out of my hands. Had saved Mr. **'s # and called him back. He was surprised to hear that response for Ms. **. Gave me his email and asked me to document.

    I sent him screenshots of the messages. Never heard back. Followed up for the last two weeks via email, nothing. Completely ghosted. The time since I first contacted company is going on 5 months. Had to buy a new bed because our backs were wrecked. Solstice bed sitting in spare bedroom waiting for resolution. Jamison Solstice is, by far, the worst company I have ever dealt with. Highly recommend anyone in the market for a bed avoid this fraudulent company.

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      Reviewed April 1, 2025

      I had bought a mattress less than a year ago from American Freight and they went out of business. It's under warranty. It has large body impressions. Tried to do warranty online but it won't let you. So is there any contact numbers that.

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      Verified purchase

      Reviewed Nov. 8, 2024

      I am buying Jamison mattress from Aaron's and this is my second mattress. The first mattress I got from Aaron's I slept on it for two weeks and I'm 4"11 138 pounds and the mattress would sink down cause me back pain so I sent that mattress back thinking it was just that mattress so Aaron's ordered me another new mattress and I wake up every morning in a hole like if I'm 500 pounds. My back is always hurting every day This mattress is the worst ever and I'm trying to figure out how I can get a different mattress cause I'm on fixed income and have to go through Aaron's. DO NOT BUY THIS MATTRESS.

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      Reviewed June 26, 2021

      This mattress is 15 years old and has been very comfortable throughout its lifetime. Only drawback is that being a pillow-top, it can't be flipped to even outwear. Edges tend to sag over time. I actually rotated it 90 degrees to even this out, even though it is not perfectly square.

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      Reviewed June 8, 2018

      We spent $2300 for a mattress that ended up with dips in 3 years. Supposedly it has a 10 year warranty. Reviews indicate Jamison is a good mattress. I would wake up every morning with a back ache and neck ache. My shoulders and hips would hurt. Sleeping on concrete would have more comfortable. So I bought a mattress topper from 'My Pillow'. The aches and pains are gone now. My husband didn't have many complaints except for the dip in the mattress. The mattress itself is so heavy, you cannot turn it over or move it around unless you have 5 men with strong backs to move it. I would not recommend this mattress to anyone.

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      Reviewed Feb. 20, 2017

      I have read the reviews on here and would like to know what kind of Jamison beds are you all writing your review on? I had visited a store and was looking at buying the Resort Hotel Collection The Pinnacle or the English Garden Collection Wisteria, they both seemed very comfortable but so does a lot of mattress at first. I have had an Original Mattress factory 100% latex bed and a Kingsdown bed and they both were terrible, had body impressions and cause back pain.

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      Customer ServicePrice

      Reviewed Jan. 4, 2017

      Purchased a queen size Jamison Mattress and was told the mattress was warranted twenty years. Mattress began to fail after four years. Contacted the merchant and was assured the mattress was under warranty and a District Rep would be notified. Took four calls to report on Rep had contacted me. Later received a packet requesting pictures with a certain type camera, a string with two washers to attach to the string; lay it across the bed and take pictures. Ridiculous request and Jamison had to be aware of the inane request to validate my complaint. This company falsely warranties their product and deliberately requires an unreasonable request from the consumer. Will never purchase again. This company should be ashamed for failing to deliver any satisfaction on such an expensive investment.

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      Reviewed Aug. 21, 2016

      In November 2013, I purchased a full size mattress set from E. F. Brannon in Hixson, TN for $1,000.00. My spine doctor suggested I purchase a firm coil spring mattress for my spine which this Jamison is. I have had bad experience with this mattress. I bought one that you can both turn and/or flip which I have been doing every 6 weeks since I purchased it but all this has not helped. I sleep alone in it and weigh 168. It wasn't long after I purchased that it began to dip where I slept. Recently I can feel a spring with my hip.

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      Verified purchase

      Reviewed Jan. 11, 2016

      After one month the mattress began to develop indentations of our bodies, then it started squeaking. Now in the second month the squeaking is on every movement and the indentations are bothersome.

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      Verified purchase
      Staff

      Reviewed Jan. 4, 2016

      I read the other reviews and found they were customer service issues and not mfg. problems. I sold mattresses for four years so consider myself knowledgeable. I am very pleased with my Jamison bed. I got it after I had problems with another brand. Sleep King, the store I purchased from, allowed me to use my full warranty credit toward any bed I liked. The salesperson told me upfront that ALL manufacturers will void the warranty if the mattress is stained and gave me a mattress protector pad at no charge. I weigh 182 and she 140. Very comfortable bed!! No problems like I had with other major brand.

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      Customer ServicePrice

      Reviewed Dec. 16, 2015

      I wanted an american made mattress. I found Jamison. Loved the mattress the 1st month we had it. Then it started to get indentions of where we sleep. Within 3 months, the indentions were horrible. You can not flip this mattress, just turn it around. So that really did not help! We called within a year for someone to come look at it. Well I have a pillow top and the way they measure indentions is with a string with weights on each end. If the indentions does not measure an inch then nothing is wrong. But they fail to see that the pillow top gets a little air in it each time you get up. So the measurement is not accurate. I paid $1500.00, it is only 2 years old and will have to replace very soon. This mattress is horrible. My box spring is also broken in one of the corners. If I would get them to come look at the bed again it would cost me $65.00. There is no point because of the pillow top.

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      Coverage

      Reviewed April 21, 2015

      TLC Talalay Latex Collection (Cloudwing) bed and box springs - It has not been a year since I bought the bed and box spring. I purchased the bed from Story and Lee, Furniture and Appliance, Leoma, TN. I was annoyed with a strange noise coming from the box spring that wakes me up all the time. I was cleaning and my daughter and I lifted the mattress and box spring and there are no springs in the box. The top of the box is cardboard, and the 1x2 wood slats inside this box are split, crooked, and the wood slats are not square from top to bottom. The slats are crooked and were not cut evenly. The paper fabric covering the bottom was torn and not all fastened with staples. I have never seen such cheap workmanship. I paid over $1,500 for the bed.

      I telephoned Story and Lee and was told the new beds are coming in with springs in the box spring instead of wood slats and a cardboard top. I can't believe that Jamison is guilty of such cheap workmanship. I will have to pay $250.00 for the new box spring. I wonder if these beds are made in the USA or abroad. The quality in the products we purchase now are so cheap and poorly made!

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      Sales & Marketing

      Reviewed Oct. 2, 2014

      I purchased a Jamison queen mattress and foundation set less than a year ago. Every time I move or my husband turns over, the whole bed shakes! I cannot sleep on this bed! Their advertisement says it wont do this. I am so disappointed in this bed!! will never buy another Jamison bed!

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      Reviewed May 9, 2012

      I, Betty **, got a queen bed set. I tried it out at the store, but they brought the wrong one and no one will do one thing about it. I called the company in TN; someone was going to get back to me. Well, no one did. I want what I paid for. This thing hurts my back. I can’t sleep. I have had back surgery and I should not be sleeping on a bed like this. If this matter doesn’t get fixed, my next step is to go to court. I don’t want to, but I will if I have to. Thank you. Please reply.

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      Reviewed Jan. 4, 2012

      My overall experience would be one big fat "O". I purchased a Jamison mattress and it sagged in less than a month. It was replaced by the factory only after I had to go through a lot of problems of taking pictures of it in with strings hanging across it plus the slats. At 83, I had to move this thing by myself. They replaced it and now it is sagging again. I purchased a new mattress because my old one was hurting my hip. Now I am having the same problem. This is the worse experience I have had in my lifetime of purchasing a mattress.

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      Reviewed Nov. 19, 2010

      We purchased a Jameson mattress/box springs from a local company in 2007. This product has a 10 year guarantee, only if you keep it covered in plastic and don't use it. If there is one spot of any sort on the mattress, it voids your warranty. Well, this bed has sagged and given us a backache and believe me this set wasn't cheap.

      We are out our money and still need to buy a new mattress/box spring set. Jameson will not do anything because of a spot on the mattress. I have learned a valuable lesson, but they are crazy! I will never buy another Jameson and I have told everyone I know not to buy Jameson. I'm complaining here and I'm putting it on my Facebook account.

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      Reviewed June 29, 2009

      This is the worst mattress I have ever owned. The company says it falls within the guidelines (after complaining they sent us a spec sheet). It is the Talalay Latex model. It has to be turned often, and you can hardly turn over in it because you quickly make an indentation where you always sleep. It is a king size and it was about $2000.00 for the set. I would not recommend it. It literally is dead weight. You cannot turn it, and it requires it often. This is not a good mattress. My husband and I both now have a lot of back pain.

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      Jamison Bedding Company Information

      Company Name:
      Jamison Bedding
      Website:
      www.jamisonbedding.com