IKEA Reviews

For the first time I am going to write such awful experience. Well, I ordered MORGEDAL Foam mattress and tried to use IKEA coupon code online and it dint work and order was placed without coupon. I called IKEA customer support to ask for suggestion as to how I can use the coupon and he/she suggested me to cancel the order as it was not shipped or processed and requested to place a new order, for that; i made sure that I wont be losing any money. Then I canceled the order and placed a new order; however coupon works only on in store purchase. I was told to wait for a week for full refund.

I ordered a 6 pax wardrobes online, two turned up damaged. By the time I realised I needed the wardrobes installed so couldn't wait to get new ones sent out. Ikea only offered me £13 discount on wardrobes worth around £500 pounds. (the 6 totalled about £1400) And they kept me on hold for 25 mins after saying the queue was 5 mins long when I rung up to complain.

Tried to get a small damaged part for 1 of the 2 chest drawers I bought. 2 hours over the phone, transferred to 3 different departments and finally learnt that I have to travel to the store to get the part. 2 hours away. No one seemed to be helpful.

It has something for everyone. I have high end items for my home and less expensive items for my rental. Happy with them all. And I am getting better at putting them together.

IKEA claims to make purchasing a kitchen simple. They have a lovely kitchen design tool that took me 3 days to figure out how to work. They offer customer service with their "kitchen expert" that did not return my call for 7 days. I had to figure it out myself. Finally I get to the stage of ordering my kitchen cabinets. I spoke with a kitchen expert for over an hour to have them remove cabinet lighting that was not part of my order that added over $600.00 in extras. Each of these blasted lights had to be removed separately. Even after all of the lights were removed there was still one lighting fixture showing up on the order. The kitchen expert had to go into the file and remove it himself. Adjustments were made and the kitchen plan was saved. I went to place my order by calling IKEA. The gal on the phone said my kitchen plan was approved and the order can be made. She placed the order and billed my credit card.

IKEA is fun to shop at, but there is no real customer service help. You have to haul the furniture yourself and assemble it yourself. That does usually make the furniture prices less expensive, though.

I ordered a table and 2 trestles. They delivered the wrong items, tried to call them to get my order right and waited for 1 hour before I could speak with someone, no call back service, I gave up in the end. I am not using them again.

I live in a condo apartment and I purchased the entire kitchen system from IKEA Canada in November. When I placed an order, I've mentioned that I have a strict condo board, and I need to have them delivered in a specific time period. They sounded like they can put an instruction note for a delivery guy, so I decided to use this service.

I placed an order online for pickup in the store. After ordering the piece of furniture, I found that it was going to be too large to fit where it needed to go. When I went to my local IKEA to pick up my piece of furniture, I explained to the customer service representative what had happened. The customer service representative told me that it would not be a problem for me to return the item and then pick out something else. Luckily, I had printed a page from the website showing the item I needed to fit properly. The customer service representative cheerfully took care of all of my needs, and they even brought my purchase out to my vehicle and loaded it for me.

I purchased my furniture online and needed a redelivery. Took me 5 calls to reach IKEA's general customer service number (888-888-4532). The first two times they were cut off before I was able to speak to anyone. The 3rd time was a transfer and then cut off again. The 4th time someone picked up, but no one was talking and eventually got cut off as well. Finally, I was able to get some assistance, but the lady put me on hold for so long to look up a new delivery date.

Ikea is my first choice when furniture shopping because there are so many choices and because the prices are modest. While I realize many people do not want to purchase furniture that they have to assemble themselves, I do not mind doing that if the price is right. I also like the way that Ikea has all of their products displayed in a way that you can see how the finished product will look when assembled. Some of the items are very good quality, while others are not. I have never tried to return anything to the store so I cannot speak to the return policy.

IKEA continues to offer good basic quality put-it-together-yourself furniture. I bought a Kivik sofa with a chaise. It was delivered quickly and despite what people say, the instructions were spot on. (IF you FOLLOW them!) My only problem with the sofa is that it sits a little "hard" but I think that's because the cover is a very thick, strong material which I hope will soften over time. I'd buy it again, and plan to!

I notice that IKEA's website offers no place for general customer comments. I'm not surprised after my recent experience at one of your stores which was undeniably the worst in store retail experience I've ever had. Ever. I have been an IKEA shopper since I was a student in Germany in the early 1980s. The entire IKEA retail experience has been one of best over the course of the years. Lately, however something has gone wrong. First, it was the Dale City, VA store, now in Charlotte. Starting with the restaurant food. It was horrible. The warm food was cold, and what used to be generous portions were now laughable. The coffee, which used to be so memorable and worth a visit just for a cup, was more like brown water.

IKEA has a wide range of furniture and home essentials. They have a wide variety at an affordable price. Sometimes the material isn't as long lasting but on a lower budget you can definitely get nice furniture and your wallet won't be drained.

I have spent $10K on Ikea cabinets for a Kitchen. My review; Do NOT expect any help from Ikea, all they know is the design program and the theory. They know how to sell it to you. Expect to hire a cabinet professional to make the kitchen look finished. There is little trim available from Ikea, it has to be made. The savings look good from the onset but my experience, THE SAVINGS IS NOT WORTH IT & they deplete considerably as the project progresses.

To begin, I would like to say that it is not the product where Ikea fails, it's their customer service. We are renovating the kitchen and their customer service staff is unfriendly. They make you feel inferior and stupid, constantly saying "let me explain"... Now had you listened and ask me for further details you wouldn't sell me what I do not want, instead offering and saying they think it looks better. IT'S NOT YOUR KITCHEN TO DECIDE. Every time you deal with customer service in store, Tampa, Florida, its poor and other local suppliers are friendlier for slightly more price. My advice, leave Ikea for knick-knacks or just leave them in general.

Horrible online service! Not only they forgot to cancel my order in time, even though I called and told them to, they shipped my package and now telling me that shipping fees are nonrefundable! This wouldn't have happened in the first place if they actually cancelled my order when I made the phone call to. Not only that, in order to get this unsatisfied result, I had to make 6 phone calls, only 3 connected, other 2 were transferred and just cut out for some reason! They really need to fix their online store and customer service quality.

Could not help us in assembling furniture even though kitchen furniture was getting installed. They want us to install furniture through their third party vendor UrbanClap. Already their other vendor had taken wrong measurements due to which kitchen assembly is challenge. All money wastage. Never go by their word. Now they are not ready to help saying 90 days period over.

Hello, We ordered kitchen base cabinets that were due to be delivered today. I just spent my morning trying to get a window for a delivery window. After 3 calls totaling just over 2 hours I was told that the delivery is delayed. Customer support staff were pleasant enough but needed to continually transfer me to other departments where I had to wait on hold for 20 - 30 minutes. Please save yourself the aggravation and purchase your kitchen cabinets from an established kitchen cabinet provider.

Idea is a very pleasant visual product but what you have to take into account is that if it is not done with precise construction then you will see imperfections in your final design. Unfortunately you can't really repair the mishaps as the wood is very soft. Even with a professional installation there is almost no room for error when building.

IKEA has easy-to-assemble furniture, their showroom is really fun to walk around, and I love the meals in their cafeteria! As someone from Swedish ancestry, I appreciate having dishes and ingredients that remind me of what my grandparents used to make.

Ikea is a great experience and I really do like that they switch out their products every so often, though there are times when something is discontinued that I would have liked some notice before it went away. However the customer service is a different matter and it has made me reconsider buying from ikea on numerous occasions. The system used to track what is in stock and the store is unreliable and in NYC where it is like planning warfare to plan the logistics of a large pickup from ikea it is disheartening and infuriating. Delivery is another thing. XPO logistics is garbage.

I like IKEA a lot, but sometimes the instructions are too hard to follow. Also, when shopping in store it’s nearly impossible to find an employee for help. Last time I shopped the Burbank store, I tried to shop in the food store after checking out. Not a single employee was available to ring up my frozen items. They told me I’d have to wait in the other line again, which was a 20 minute wait the first time. So I left.

We recently moved into a new home and I purchased several items online with IKEA to be picked up in store. We rented a U-HAUL truck and everything. Mind you my order was around 2500. When we got there to pick it up the Customer service rep explained to me that one of the items I ordered was unavailable so my entire ordered was cancelled per their policy and I would get a refund in about 3-7 business days. They stated I can rebuy the items that were available costing me another 2500 today. You shouldn’t be able to order and item not in stock online and why would you cancel all the other items I purchased cause 1 item wasn’t available. Not everyone has an extra 2500 sitting available to repurchase the items. Something should have been done for our inconvenience. I highly don’t recommend making a large purchase online.

On my first visit to IKEA, I felt it was an adult "Disney Land". I was there so long, I stayed for lunch! Now, that is what I plan on doing every time I shop there. Lots of neat, useful household items and great prices. You have to be a bit handy to put together some furniture but for the price and quality, it is well worth it.

NEVER ORDER FROM IKEA ONLINE. I ordered a sofa, a desk and a kitchen island from IKEA online. The top to the kitchen island was missing. I called customer service and let them know that I built the island and the top was missing. After being transferred many times and being put on hold I was told they couldn’t send me the top and I would have to wait three weeks for another island. I got a call from the delivery service that the delivery was scheduled so I took off work and waited. They showed up to pick up the island but had nothing to deliver.

Ordered a Kitchen. Two drawer fronts were backordered. No one told us. We thought they were paid for. Then said they were not. Getting through to anyone-nightmare. On hold sooo long only to be disconnected many times. Recording says they are too busy to take the call -call back later. 15+ times so far.. Their solution to us was to drive 1.5 hours to the store. Maybe they will have them. Maybe they won't.

While I overall like the products that IKEA sells I feel like they could make the instructions easier to follow. Some of the smaller parts used during assembly are hard to tell apart, and if you end up using the wrong part in the wrong step it may be difficult to fix the mistake.

IKEA is a huge store with a large variety of home goods but I don't shop there often because I feel the quality of their merchandise isn't that great for the price! I went looking for bedroom night stands and they were pretty expensive and all were veneers. I found the sofas to be quite expensive also and not good quality. I did find basic kitchen tools at a reasonable price. It's ok for apartment shopping but I really believe if you take your time and shop around that you can find better quality furniture and home goods at better prices. You can get some inspiration for designing if you don't know where to start...just shop around first!

I like Ikea because they are very thoughtful to their customers in my experience. If they miss a delivery date they do not charge you. I love their products and the food court. In California the employees are very helpful. For the most part the products I bought from ikea last a long time. They have a great return policy. The children love to shop at IKEA and we have a great time. You can never leave the store without buying something!

The various IKEA stores I have shopped at in different cities (and even in different countries) are all characterized by some common features: nice exhibits, plenty of product choices in every department, abundant inventory stock, very competitive pricing. However, the stores also come with very sparse sales/store attendant presence.

First time ever visiting the store and we were very disappointed. We found a chair we liked and tried to find the cushion. After 10 minutes of trying to get help from a customer service attendant we were told the cushion wouldn't be in stock till that next Thursday. After driving an hour home we found it is not available online. I don't understand why we could not buy this online and now have to drive two hours round trip to pick up a cushion. I will not be shopping here again.

Ordered furniture online cancelled in the 24 hours, recieved funds back minus service fee of 69 euros. When I complained I received a no reply email stating they would not refund this back to me. Terrible customer service.

I placed an order online (IKEA USA, Burbank, CA) on 10/19/2019 and it was supposed to be delivered by 10/22/2019. Not only it was not delivered but also the status of the order never changed from Processing. After being IKEA's customer for several years and making orders online, this is the first time such a thing has happened to me. I tried to reach the customer service and find out what has happened with my order, after 2 hours of talking to multiple representatives all of them kept connecting me to each other and nobody could tell what has happened to my order. Finally, one of them said, it is in the warehouse and FEDEX hasn't picked it up yet. He didn't give me any reason why this has happened and didn't give me any estimate of when I should be expecting the products to be delivered and didn't allow me cancel the order and get a refund. When did IKEA become like this?! This is ridiculous!

Oct 5th I placed an order and the estimated delivery date was Oct 15th. I received an email on October 14th to rate their service. I can’t rate them if I don’t have the product. I called Oct 15th twice. Once in the morning and once late in the day. Discovered my order left their Mississauga warehouse on October 11th. A third party delivery company is used for where I live and I am still waiting to hear from them to schedule a delivery time. Today is October 16th. I cleared my days to accommodate this delivery and I can’t track it and as of yesterday it was still in Toronto. I have spoken to 4 customer service representatives and 3 of the 4 were rude. They did offer me a $20 gift card for my troubles!!! Never again will I order from Ikea. Amazon or Wayfair all the way next time. The apologies are empty and $20 hardly compensates us for our time. My expectations were not well managed.

We bought a brand new kitchen, everything was fine and good for delivery. They asked us when we wanted it delivered so we asked for the afternoon since we all work and could only be there at 1pm. They arrived at 11h am even though we asked for later and told us they would still come this early because they were around. This for me isn't acceptable. We ask for a time there is a reason. They just got lucky I managed to come early. They also never put the delivery where I showed them where to put it after they ask me but proceeded to put it everywhere around. A real mess.

An online purchase was made 7-OCT-2019, and with USD 79.99 (plus tax) the delivery was scheduled for 11-OCT-2019. On 10-OCT-2019, an e-mail was received stating delivery will be made on 11-OCT between 3 and 7 PM, via XPO Logistics. Throughout 11-OCT, we had at least 1 adult staying home to receive the shipment. Yet, no one show up on 11-OCT, neither anyone ringing us up until 6:31 PM. At that point, IKEA called us indicating delivery failed because the route is being blocked by police. IKEA person also indicated the driver been trying to contact us *multiple* times but no one picks up. We further received e-mail stating delivery attempt failed.

I bought 500 USD worth of furniture in Japan. Eight months later, I had to return to the US and sent back all furniture new, unused, with the packaging not even opened. IKEA Japan has a 365-day return policy and I have several emails acknowledging I was owed a full refund. And then, because of an error on their end, they could not process a refund to my American credit card! I didn't understand - it was a MasterCard that can be used internationally. It was the same MasterCard they had no trouble charging 500 USD in the first place. For four months I've been arguing back and forth with IKEA. They will only mail a check to a Japanese address; I asked them multiple times to contact IKEA US for me, so that my American CC could be refunded. They refused. I reached out to IKEA US for help - they also refused. This is a total scam.

I purchased two IKEA twin mattresses for my set of IKEA pull out beds on September 7, 2017 when we arrived in California. One was about 4" high and the other about 5" high designed specifically to go on those pull-out twin beds; they have compressed in the center by two inches each making them virtually unusable after only two years.

This is the most horrible and frustrating experience I have ever had with any customer service I have had with any retailer! I order the Havsta shelving unit on Sep. 9th and granted I was very busy that weekend so I scheduled the delivery for the 21st. The 21st comes along and there is an error in my order so I get an email that says so and that they are going to reschedule. I call them and when they went to transfer me to the right department instead of putting me on a queue or to offer to call me back the telephone just ends the call. So I was left to wait for an email from them.

Very disappointed with this facility! Although they are a Pick-up and Order facility, they do have items for sale and cabinets, etc. showcased. As such, I arranged for a consultant to come to my home to assist with a kitchen renovation I was planning. This was at my cost of $224.87 with taxes included! They did not show up as arranged appointment, resulting in a loss of both time and income for me!!! I called the locally listed store and was put on hold off-and-on for over an hour!!! I then discovered that the call was routed to the 'BURLINGTON' store and never went to Windsor at all!

I like Ikea products but their delivery is awful. Like nightmare bad. They charge $100 for delivery! They will give you a 12-hour window for delivery during a workday and make a call right when the driver gets to your place and if they miss you, they will charge another $50 for redelivery. The customer service is rude and ineffectual. I had to make three separate calls to get the delivery rescheduled. And that was not because they were busy. That's their system! Reminded me of government offices back home in India! If you have Ikea within driving distance go for it. But if you opt for delivery be ready to pay a lot of money for terrible service.

I bought a unit online and due the complete lack of customer service I will never buy anything here. It had to be returned to a store cause the phone support is unbelievably bad. The fact that you your company says you are unable to answer calls because you’re too busy, is absurd. When we returned to Portland store, we only got the price of the unit in the gift card. So I guess we're out the sales tax, and the shipping. Plus I’ll never buy anything there again. So the gift card is pointless. Then it took 10 days for them to answer my email. That’s not quite between 48 and 72 hours. We had already took it to the store. Too busy to answer phone call!!!! Unbelievable! But I will be sure to let everybody know about my 1st and only.

It is near impossible to get someone to answer the phone. No one has responded to any of my emails. I will never attempt to buy from IKEA again. I was told to purchase my order online, then call customer service and they would assist me with my total. After about the 75th time trying to get through, I finally got someone to answer. She them told me I needed to email another department to get my needs met. So I did. I have emailed them several times now and nothing. In my email, I said DO NOT SHIP until my total is correct. Still, no answer. I got an email today that my order has shipped. I emailed that department as well as the department I had been emailing before. So, I have cancelled my order (well emailed bc no one will answer the phone) and I will REFUSE the delivery. Communication is the worst I have EVER seen with ANY company. Never again!

DON'T order anything online. Never received my order. I call and the call always gets dropped when they transfer me to "someone" who can help with a refund. I've called in the morning right when the phones open, afternoon and night. Customer service is not only terrible but it's non existent. Just go to the store if you absolutely have to buy one of their products because if you need a refund you'll never get it. Horrible. Never had this much trouble or my money stolen by a company before. I've had bad experiences but in the end they get resolved. This wasn't the case.

I bought a mattress online based on the guarantee that I can return it if I don't like it. To return an online order I need to call them so I can schedule pick up. I've been calling them for the past 4 days, multiple times a day and the automated message always says that they are experiencing higher than normal call volume and then it hangs up. If it's higher than normal volume, then why can't they place me on hold or collect my number and call me back when they can? Or why they don't increase the number of telephone reps? Otherwise their return policy is a scam. As you can buy something based on the promise that you can return it but when you try to return it you cannot get hold of them. TOTAL SCAM!

We went shopping in the Hicksville store and purchased two Gronlid armchairs in a light green fabric cover. Merchandise arrived missing the covers for both chairs. Continual attempts to reach the company proving useless. Automated voice switches caller to a variety of choices ("damaged goods, press... missing parts, press...") and then after asking about taking a survey after your call, it's announced that caller volume is too high to address your issue and disconnects. Filling out the online form also proves useless as after inputting all data it won't budge/send.

I order same product from mart89.com, the quality is not very good. But I order Ikea products is really good finish and deliver to me on time. I suggest many other my friends a relative to order Ikea same entertainment unit. All those peoples are also satisfy.

Pray to Odin that you never need customer service, because they don't have any. I have been trying for three weeks to get a refund for an order I had previously cancelled, pretty sure it's a lost cause at this point.

Understand you are taking a huge risk ordering from IKEA. The delivery service is awful and has zero flexibility. I changed a delivery date due to work conflicts, and the delivery service agreed to change the day to a Friday. I took off work, losing an entire days pay only to have them confirm delivery on a different day the following week. When I contacted IKEA they refused to try and resolve the matter leaving me no choice but to cancel the order. I then had to make 4 phone calls (being cut off multiple times) trying to get my refund processed. 35 days later they claimed my refund was issued within 10 business days. Someone flunked math. I will never do business with them again. Unless you’re persistent and determined you will not receive your refund and you’ll never get any customer service at all.

I placed an order on 8/30/2019 and they said it would be delivered 9/13/2019. I found this alone to be ridiculous - why 2 weeks to deliver 2 dressers? The 13th rolls around, I still haven't gotten a call to schedule the delivery. I call IKEA, they tell me that it's still supposed to be delivered that date and they give me the phone number for STI, their freight company. I call them, and they tell me that IKEA does not have any say in when they deliver something and they haven't even received the shipment from the distributor yet. It's now the 16th and I still haven't gotten a call. Meanwhile, my clothes are all sitting on my floor. Never ordering from IKEA again.

If you are reading reviews to find out if buying at IKEA is good, then I strongly recommend you to consider buy your furniture somewhere else. Run away. You are just about to lose your time and your money. And get a hard time for sure. I bought a chair online. It was an office chair with arms for 300 dollars. And I only received the armchairs in a box. I’ve been trying to contact customer service dept more than 40 times, and there is always a recording machine saying that they are too busy to take my call, that use the form that I can find in their webpage. I did it. And I’m still here waiting for a reply. No solution at all. This is scamming. They steal your money and give you a hard time and waste your time. Unbelievably worst customer service, worst delivery of products and they steal your money. My advice: find other place to buy your furniture. IKEA is a nightmare.

If I could give a zero star rating I would. I went to the Ikea Store in Red Hook, NY and decided to buy the matching Kullaberg desk and chair. They were out of stock of the desk so they suggested I get the chair there and get the desk delivered, and that's what I did. The delivery arrived 4 days later. I received 2 boxes, one with the table top, and one with the metal frame and screws, etc. When I received them both of the boxes had holes in them. The one with the metal frame and screws, etc. was wide open at the top. The plastic bag inside with all the screws also had a hole in it and about half of them were scattered around the box. Luckily none of the parts I received were damaged, but I am missing 2 small parts: one of the 102696 pieces, and one of the flat 141257 pieces. They must have fallen out through the wide open top of the box.

Worst Customer Service and Home Delivery - at the same time. I ordered some furniture on August 14, and due to the issues with the delivery department, I still have not received them (it's is Sept 11 today). I tried to call the Customer Service. First, they forwarded my call to another department, where I got the message "Sorry, we are receiving high call volume now" and the line got disconnected. After that, I tried to call them again, and could not even get to a person. I have been waiting for my delivery for almost a month. I feel like IKEA stole my money, as they took the money right away, and did not give anything in return - I consider this stealing. If you are thinking about getting something delivered from IKEA, do yourself a favor and just don't. If you can go there and pick it up by yourself, do that, otherwise look elsewhere for your furniture.

Although IKEA may provide home furnishings that are within budget, if anything goes wrong with the order, good luck getting in touch with them. Wait times are over 60 minutes on the phone, but don't worry about waiting, the telephone message system will just tell you they are too busy to take your call and hang up on you. Trying to email? Unless your issue fits on one of their "form emails," you will be unsuccessful at getting service. I am shocked by people saying they had to call upwards of 10 and 15 times to get service, then still giving IKEA 4 stars. No! I am trying to return to them something I did NOT order, and there does not appear to be any possibility of that happening. I have called (and been hung up on 2X), I have emailed 2X. No resolution yet.

Tried to make an online IKEA order during one of their sales. I kept getting a generic data transfer error. I sent an email and gave up figuring I would figure it out the next day either by a response to the email or by calling them. So far I have not gotten an email response, so I tried calling. Most of the calls don't go through and it says that there is a larger than normal volume of calls so good luck try again later. When I finally got through to someone we went back and forth for awhile. She gave her thought on what these general errors MIGHT have been. She finally said she would forward me to another department that might be able to help. Then when I was forwarded I again got the recording that there are too many calls and to try some other time. So their website throws errors, and it's just about impossible to get ahold of anyone to even figure out what can be done.

IKEA does not have enough personnel to help costumers. Waiting periods are extremely long to get help in every department. There are always long lines to pay because they are short of staff. The return department is the worse I ever seen. I waited close to two hours just to speak to an associate and when I finally got to the counter, the associate showed an attitude and made me wait another 10 minutes while she writes on the computer.

Ordered 10 items (desks, chairs, mattress cover, storage case & some accessories such as scissors); took us almost two weeks and there're still items missing.

Had to visit the store just because they didn't have time slot available but then delivery not made on time. Had to ask supper to take delivery. Missing item. Dirty products. They disconnected the call the first time.. Since then have had to call 4 times. Each time the wait time is more than 2 hours to get in touch with after sales team. Had specifically mentioned to keep the delivery time 9am to 12 noon. Received an email saying delivery time 9 am to 3pm. Feels as if I paid more than a thousand dollars to get a headache.

Ordered a wardrobe, took off from work, hired someone to build, problem - Ikea only sent two out of 3 boxes, could not build. They gave me a redelivery date, took off from work again, they didn't deliver, they then said there was a computer glitch. They offered to e-mail a $50 gift certificate via e-mail and refund the entire delivery fee, neither one was received. Don't know if they ever plan to deliver the third box, will complain to BBB. Ikea managers straight out don't tell the truth and say anything to get you off the line. After spending hours and entire days trying to get through on the phone, with all this aggravation, they should give me the wardrobe for free. Do not buy online or could end up with a similar nightmare. If you need Ikea stuff go to the store.

We had a choice when we bought an IKEA kitchen. We could have gone with Home Depot or custom. We tried to save money and went with IKEA. This is a big mistake unless you hire them to do it all for you. They have a great sales and design process and are willing to help you plan your kitchen. I wish I had know what a monumental pain it is to assemble and install one of these kitchens. Our contractor led us to believe that it would be no problem. Obviously, he thinks he can do anything, but when it came installing this kitchen it might as well have been the space shuttle he was building. IKEA's instructions are like reading hieroglyphics.

I ordered the Songesand dresser as well as several other items from IKEA on 8/20/19. They were scheduled to be delivered on 8/31/19, which they were, almost. One of the packages for the Songesand dresser was not delivered, which the delivery person noted on his paperwork. He stated I would have to call IKEA to report the problem. It is now 5 days later, and I have not been able to successfully contact IKEA about this issue. I have called well over a dozen times so far. I have been put on hold for a total of probably over 2 hours. Usually, the line will eventually disconnect (this is not a problem from my end, it must be IKEA's phone system) or when a "customer support" person attempts to transfer me, the transfer never happens. Instead, I get the message, "I'm sorry, we're experiencing a higher than normal call volume... goodbye." There is no option to wait on hold or to leave a message when this happens.

We went to return one item. Waited 1 hour and 20 min. Our number still did not come up (we were only 5 numbers off) so my husband asked one of the return reps what happened with our number. He said “Come back tomorrow if you want." We got there at 7:15 pm, it was 8:40 pm now. I asked to speak to a manager. He explained they were short handed and it is what it is but at least he stayed until that same rep pulled up our number. He pulled up the item on the screen with a price of $39.99 but said he couldn’t process it.

Very bad experience with IKEA delivery. I just bought a house in the new development area and they fail to deliver the package to my address. I have waited for them in my house for the package. They could not find my address and someone from their delivery team call me and I tested the instruction to them. After I tested them about the instruction and I keep waiting my package. Later on they call me and email me said they miss me when they attempted to make delivery. And ask for $39 re-delivery fee. Unbelievable. I have same day delivery from FedEx and Costco. They all do not have any problems. I end up cancel my whole order and they still charge me the original $39 for shipping. I end up waste $39 and my time. Stay away from Ikea shipping.

I ordered a couch pictured on their website. Got the couch, unboxed it and there were no armrests. We called IKEA. They said they would deliver that part the following Saturday, sometime between 9 am and 9 pm. We waited all day. No delivery. Come to find out the part was backordered. So, after waiting an additional two week, we got the delivery. (After waiting around for another 12 hour delivery window.) They sent the wrong part! We called them. Now they say we need to buy the armrests separately, for another $150.00! Who knew??? Like going to a restaurant and having a separate charge for knife and fork! We returned the couch and will never order from them again! Natalie **.

It is IMPOSSIBLE to e-mail IKEA or talk to anyone on the phone. Unless you are prepared to drive to a location and wait forever to get someone's attention you will never get an answer. They will sale you the appliances, then you are on your own. They use an arcane, idiotic article system to identify their appliances. They do NOT make their own appliances, they just stick their name on someone else's.

On July 27,2019 my daughter purchased a nightstand and floor lamp in the IKEA store in Bloomington MN. When she opened up both boxes she noticed items/parts were missing. She and I have tried to reach IKEA through email and phone with no luck. On 08/30/2019 I finally got through to them after 2 1/2 hours. Told the man in customer service the problem that for her nightstand she was missing 2 sideboards for one of the nightstand drawers, his response “this is a manufacturers defect and that the items would need to be returned back to the store.

Placed an online order from Ikea. My credit was billed immediately. The order number doesn’t exist. The shipping address is incorrect and I’ve been calling their customer service department literally every three hrs since nothing has been done and I feel like I’ve been scammed and I need the furniture to be delivered on Tuesday in Ottawa - no ifs or buts about it. I feel that they are pulling a scam on the consumers.

I place an order online at the very beginning of August (backyard lanterns and lights) and the expected delivery date was 8/6. I received an email confirming my order and the money was taken from my account. 8/6 came and passed and I never received anything, so I emailed them (starting to get concerned because my order number when looking online appeared as non existent). They replied that "due to high volume of orders they couldn't send things on time, neither could they communicate the status of the order". It's almost the end of the month and no one replies to my messages. I have not received either an order cancellation or a reimbursement to my account! :(

I have been on the phone 3x with incompetents that "can't do anything" and put me on hold for 20 minutes and I have canceled my order via their website. I have been sent "do not reply" emails. NO ONE knows what they are doing. Ikea went ahead and charged my credit card for an order I clearly did not want. The order does not exist on their website but within 24 hours it was posted (not pending) to my card. THIS IS THE WORST ONLINE SHOPPING SITE. It's illegal to steal money from me for something I did not purchase!

I ordered goods which are "buyable online" on IKEA.com. IKEA cancelled two of my items with reason out of stock. First of all, why would out of stock item be sellable on their website. Also, they cancelled the items without my agreement and I think an online order confirmation means we have a trade agreement. Then comes more frustration with customer service. I tried all four ways to reach their customer representative.

I ordered a chair and a table online. The surface of the table was completely damaged at 2 locations. No one answered the phone call and email. I would never recommend anyone to order IKEA product online.

I ordered a bed and other stuff for my room. I was nervous about the delivery since read a lot of bad reviews and everything with my delivery was in time and perfect. They told me it would be on August 17 and two days before a received the mail confirmation and then they called me the day before to tell me they would come between 1 and 5pm. I was impressed of the punctuality of the delivery since I received the 30 min call at 12:30pm and they arrived at 1pm. Everything I ordered was in good conditions and there were no missing parts.

I bought a full set of bedroom, dining room... in 2017. Spent $5000 almost. Scheduled a delivery. They came 3 weeks after that with missing pieces. Took me 3 months to get my full order delivered and assembly. When called them they just laugh! 2 months ago I order again from IKEA as they told me at the store to do not worry IKEA has change their delivery company and they are more organized now. I ordered a bed. They did delivery it on time with broken pieces this time. Call them. Spent 3 hours on the phone to get an exchange, they rescheduled a delivery date to pick up the broken bed and delivery a new one, I took day off. Sitting from 1-9pm.

Ordered 3 items from IKEA and after 2 weeks of waiting for delivery, they delivered on Saturday, but the couch was missing. I am unable to get in contact with them - the online form does not work (it won't send), the phone line does not work (just get an automated message saying we are experiencing high call volumes and cannot take your call and it hangs up), so now I have no couch, and IKEA have charged me over 1,000$ for it. This has been causing me so much stress the last 3 days. They may be cheap, but now I'm over 1,000$ out of pocket and can't contact them, so it's not worth shopping with them.

Never buy anything online from this place. I order a few things for my daughter bedroom and the wardrobe was missing a piece. I did call and after 2 days of trying I was able to talk to someone. They never send the piece so now I want to returned. For 3 days I was on the phone for hours without any luck. Finally I was able to talk to someone. She gave me a case # to call to another department and pay the fee for pickup $40 plus tax. Now I have to wait for 2 or 3 days that pick up company call me to get the thing. Hopefully before the end of this month. I'm exhausted just telling the story. Awful service. No consideration for customers. Thank God for Amazon!!!

I have never ordered anything online to be delivered from Ikea, we had always shopped in the store. My house is full of Ikea from dishes to my kids furniture, since we don’t have an Ikea in our current area. I will say this was the first and the last time I will order online for delivery. We had ordered an Alex drawer unit for my daughter to go with her desk. We had previously purchased at IKEA (in store). But when the drawer unit arrived via FEDEX, I couldn’t believe the driver even left it on my porch. I kind of wished I didn’t wait until he drove off to retrieve it.

Will not order online from IKEA again. I ordered a sofa online along with the cover for it. The cover was not delivered with the sofa. So, I went to the customer service website and found the number to call. I have been trying for a week and have called at least 10 times to try and get someone but every time I get that "they are expecting a higher than normal volume of calls and cannot take your call right now." I have also tried to fill out the email form that is the alternative option and it has not worked. So, a week later and I need this sofa cover and the problem still has not been fixed. Beyond ridiculous.

I have had a cart full of items from their Palo Alto California store waiting for them to get back to me because my order would not go through online. The message I received is "We are very sorry, due to unforeseen high demand today we are not able to process your online order today. Please come and visit us in your favorite store or come back online tomorrow." I have gotten this every time no matter what time. I tried today at 6:20 am and I still couldn't place the order. I have emailed customer service, no response, and I called them. They can only ship or you have to come in. This furniture was going to be for my son in college at an apartment so I can't wait around. What a joke! Rude people. DO NOT GO TO IKEA.

On 8/5/19, while shopping at the Houston IKEA, our wheel suddenly flew off our shopping cart as the cart fell to the ground. Our 2 year old daughter was inside and, as expected, she was inconsolable. My husband was also injured as he attempted to catch the falling cart with his leg. We filled out a “Statement Sheet” and spoke to an IKEA representative who offered first aid. The representative wrote his number on a torn piece of paper and assured us, more than once, IKEA would pay for any medical expenses. We thought my husband and daughter suffered a few bruises and would be fine.

I have been a customer for over 20 years and I loved the IKEA store, their furniture and other products. Last night I left the store in tears, humiliated in front of 10-20 people that were in line to check out and brought to tears in front of my family. The cashier that was checking me out was yelling and arguing with me just because I asked her a simple question. I just wanted to know the price of one item and instead of giving me the answer she started yelling at me and trying to engage into an argument with me. I could not believe what was happening.

Summary: 38 days since placed online order, 30 days with a broken piece of furniture, 8 attempts to contact IKEA customer service, 6 times hung up on by phone but because call volume was too high. Purchased a couch a month ago. One of the pieces was broken, so I tried to exchange it for a fixed one. Contacted Ikea the night it was delivered via email, received confirmation 5 days later the piece would be replaced and the old one taken away. Was not told when, and just waited. 10 days later I try calling customer service for an update and heard "We are experiencing higher than normal wait times," and the machine hung up.

I had never ordered from IKEA online. I've always gone to pick up the items. But these were large enough that we needed them delivered. I placed my online order and the date was scheduled for a week later on Friday. I needed the items so I decided to take the day off since they give you a 9:00-21:00 delivery time window first. I got an email and it said that the items had been received at the facility. And then that is it. I never heard anything again until the day of. The only reason I heard something it's because I took it upon myself to investigate as to why I never got a call. So apparently the items arrived damaged so they rescheduled to a week later without even calling or reaching out. I used a personal day at work and these idiots just go about their business as if nothing happened. I ended up calling CS and it was so useless. I ended up canceling the order. Want IKEA furniture? Go get it. DELIVERY SUCKS!

I purchased furniture 7/20/19. Delivery date was 7/29/19. On 7/28/19 I received confirmation my furniture would be delivered. On 7/29, no furniture. I called multiple times but customer service was unavailable. Finally I reached someone who contacted the warehouse and my delivery was rescheduled for 8/5. For my inconvenience, they asked if I preferred morning or afternoon. Morning was my response. On 8/4 I received confirmation of my delivery 8/5, between 1pm-5pm. I called the delivery company the morning of 8/5 regarding this. I was told my furniture was already out for delivery, they could not change the time. My furniture was never delivered! I missed 2 days of work. The delivery company told me on 8/6 that the truck broke down on 7/29 and my furniture was towed in the truck.

I had enlisted the help of IKEA to deliver some much needed furniture to my new apartment, as I have recently moved alone to a new continent to start a new job. I should have thought better of it. I was told that my delivery would happen on the 9th of August, and now I am being told that it will happen on the 22nd! This is a disaster for me, as this was such a big and necessary order. I am told that this is because IKEA does not effectively communicate with the delivery companies it works with, and gives them demands that they cannot meet without informing the customer of any of this. I was only told in response that the terms and conditions states this is a possibility, but I do not find this good enough as this would be easily solved by assuring that they can meet the delivery date before confirming it. Take it from me - do not trust IKEA home delivery if you can help it!

I bought several furniture at online IKEA and got the confirmation email after ordering. I waited for coming the product a week and there was any contact or email so I checked the order status from webpage and it said the order is on process. And on the date of delivery, I called them and found that my order was canceled because the card payment did not go through. There was no reason for that and I used my card after it without any problem.

I ordered a large purchase before looking at the reviews online. I accidentally put in the wrong address number and read that I would need to have the order cancelled. I tried for three days to get in contact with IKEA online customer support and never could get any help. I waited on the phone for at least 45 minutes and called 13 times. I could never get ahold of anybody until the following Monday when I called as soon as they opened. I talked to the customer service agent who let me know that she could change the address number once the items left the warehouse. I was not able to cancel a few of the items that I did not want anymore. I had also request to cancel the order through email twice and 3 days later both emails had a response from the company saying that I could not cancel because the items had been pulled for delivery. All I could do was hope that my order showed up when it was supposed to, to the correct address... and it did!

They screwed up my order and only sent me half of what I paid for. I can't get hold of their customer service in any way, shape, or form. I'm willing to wait on hold, but that's not an option. Their phone system just says they're too busy and hangs up. Emails aren't returns. Social media posts are ignored. Had to dispute the credit card charge since I can't even contact them.

I use to work for IKEA when Ingvar was still in power. Now the company has become very Americanized and so has the customer service. I am a very busy person so I try to find value in all I do. I went there knowing what I needed and I checked stock prior to making the hour drive. I got there and went directly to the area where the items can be found because I had load the doors on the cart, pay, and take them to delivery desk. When I got to the location, the items were out of stock so I regrouped and tried to pick another door according to price point. I could not. I proceeded to the showroom. I looked at doors in the compact and on display. I discussed what I was looking for with a showroom coworker. She told me the only ones on sale were sliding doors. I called a friend so we could discuss what I would do since all of the selections I liked were around $100 per door.

We bought a sofa bed, a bed and 2 bed side tables around $3,000 purchase and then when delivered the track was higher than 3 m so it didn't fit the door to go to the visitor parking. They could not leave the goods and we have to pay again for the delivery. I consider their mistake that they didn't warn us about that and in the terms and conditions is specified that we should have sufficient space and access. As the goods that we bought fit in a van how the hell we are gonna guess that they will delivery it in a truck. This is the first and last time buying in IKEA. I talked to the delivery team and manager and to my surprised they said they will return the money of the goods and I will lose the money from the delivery. This is so silly. How come they prefer to lose a sell of $3.000 just because they didn't want to pay $69. I wonder if their executives know this. They should warn customers about this and modify their terms and conditions as is unfair with all the customers.

I ordered the above item and paid extra ($40) to have it shipped to my home since I don't live near IKEA. The delivery (by an independent contractor) was great. The quality of the boards and the craftsmanship with which holes were drilled and other such things look great. However, they did not send me any assembly instructions. Additionally several hardware items are missing out of the packages.

My order total was 1,200. Including a bed frame with storage, mattress, night stand, cabinet, etc. After 10 days they delivered everything but the bed. Never notified me by any means that there was a delay or something. Tried to call. The system won’t even put you on hold. It will tell you that they are too busy, and that’s it. They left me no choice but to start a dispute on the charges, something I hate doing.

It would be great if someone at IKEA tested the goods before selling them. Quality standards are really low, much lower than respective pricing! This review is for a sofa bought recently at IKEA store: https://www.ikea.gr/proioda/kanapedes-kai-poluthrones/kanapedes-krevatia/kanapedes-krevatia/hammarn-kanapes-krebati/90354327.

On July 1 of this year I made a large purchase at the IKEA Sunrise (207) store in Florida for items I need to furnish a house overseas, which included 14 Bernhard chairs (504.048.38). At the time the chairs were confirmed to all be in stock and the delivery date was set for Friday July 5th. The following day, on July 2, I received an email stating that 4 of the 14 chairs were out of stock and that IKEA would mail to me a return card with a refund covering the cost of the 4 chairs. My first complaint is the following: Why did IKEA, who have my phone number and email address, not offer the following options;

I am happy with my IKEA products, but I am sorry to say that the delivery service from Select Express in Indianapolis was a complete and utter fiasco. Everything about it was wrong. 7/11/19, Day 1: I received an automated call in the early afternoon saying that the truck was 5–30 minutes away. I was not at home, so I called in and was told that had to have been a mistake, since I was scheduled for the evening, 5:00–9:00. Then a little bit later, I got the same automated call again. Then the driver called--around 2:30 (2.5 hours early). He had NOT called me to ask if early delivery would be OK. He just said he was at my place. I said I would rush home, and he said he would be there unloading.

IKEA's website is not working properly because I've tried multiple credit cards and none are being accepted. I called customer service and they say it's closed. I've tried different browsers. It's quite frustrating.

I purchased cabinets and doors from Ikea for a home project. The cabinets were easy to pick up in the store. Most of the doors had to be ordered though. I ordered 9 and had them shipped to my office. Each was shipped in its original flimsy packaging with no additional packing. 5 of 9 arrived damaged. Unfortunately, 2 got through my original examination so I returned 3 to the store and asked to be able to pick the replacements up at the store. No can do. I was told I would need to check inventory every day in the hope of catching some being in the store, or I could have them shipped for an additional shipping charge.

I was on the Ikea website on 07/15/19 and saw a promotion that if I signed up to be a Ikea Family Member I would receive $25 off coupon. I signed up for this offer. I did not receive any emails from Ikea until the morning of 07/16/19 at 9am with my Ikea Family Card. I waited for the $25 coupon email and never received it. Around 2pm I went to the Ikea store and approached customer service desk to ask if they could assist me with not receiving my $25 coupon. The associate advised me not to worry and that it would be on my card at time of check-out.

My experience with IKEA post-purchase was bad. I purchased a Holmsund Sleeper Sofa online. The sofa was delivered well-packed. The enclosed parts list listed only the hardware. The 3 problems encountered were: (1) missing baseboard in storage compartment (2) one side arm fit poorly - had to be forced down and now can't be removed to adjust cover, (3) IKEA-USA apparently does not stock mattress cover and sheets in European sizes to fit this sofa bed. I tried phoning IKEA at 888-888-4532 multiple times to report the missing part. Every time the recorded message said the phone lines were busy and hung up.

I have a product shipped damaged and I am trying to have it replaced. Called several times to report the damage. The automated phone line simply states that they have too many callers to accept the call and then line disconnects. Filled out and submitted online damage report. No acknowledgment of the report and no reply after 3 days. AM I stuck with the damaged unit?

My love affair with Ikea is over. I started buying their furniture as a college student. That quality was fine, but the service was excellent! Now, they've worked on their products but allowed their service to plummet. They take no responsibility, don't allow you to speak directly with people who are empowered to resolve problems and hire a delivery company with an F Better Business Bureau rating. When things go south, they say they "understand" your frustration but do nothing to make things better. Zero accountability means my love affair is over.

I have never known an international company to be as slack and unprofessional as IKEA Alexandra in Singapore. The worst delivery service I have ever used. I waited the entire day and the delivery didn’t turn up for my corner sofa bed. I had to chase twice only to have the call center tell me that the driver alleges to have come to deliver but couldn’t get hold of me! Highly unlikely given that I haven’t moved from apartment the entire day. Super frustrating as I am in a new place with no furniture and was looking forward to my couch. Extremely disappointing!

I've been twice at the kitchen department trying to buy new cabinets and do an upgrade to my kitchen. So far, no luck at all. They told me I had to sit in front of their computer and do the blueprints myself, so I asked my son to do it for me at home. He did them, so I went the second time with the blueprints on my phone because my son couldn't save them on Ikea's page. After waiting one hour, they told me they couldn't help me even with the blueprints on my phone, that I had to do it on their page. They didn't bother to see what I had. Treat me like I was asking to have free cabinets. I told them I was ready to buy and they didn't care.

When my partner and I found out we were going to be moving to a new city and would need to purchase furniture for the first time, we turned to Ikea. I'd always heard that Ikea had very affordable furniture that was at least decent quality. We planned on ordering everything online so that it could be delivered to our new place at about the same time we would have been moving in. Prior to ordering anything, we went to our local Ikea (Houston) to check out the items we planned on ordering - and everything looked fine.

I placed an order and it was scheduled to get delivered yesterday before 9pm. It is not yet delivered. I had to cancel my plan which I made for yesterday of inviting friends overnight. I called the customer care twice today. First time she said that, "I don't know where is your order. Let me check and figure out," she put me on hold and I waited 43 minutes for her to answer and eventually I had to cut the call. I called again second time, she said that, "I am not able to reach the other department which has more info so can not help you now, you have to call us back again tomorrow morning."

Purchased a $ 600 king hybrid mattress in March 2019 and by June 2019 it is already sagging in the middle. Mattress had and has all the necessary bottom support (boxes etc) and only one person 5 ft 9 in and 160 lb slept on it - just sleeping. No jumping etc. Ikea sells poor quality products at high prices, over the phone customer services is non existent and one has to drive miles to a store in order to solve an issue like mine which is TBD at this moment. Someone should investigate IKEA practices a little more closer.

Don’t trust IKEA, they are the most unprofessional and incompetent. I paid for 4 wardrobes and booked delivery for June 9, 2019. We had to deliver all these items again to other location that’s an hours drive via U-Haul truck with other items to assemble and install them at our new Furnished rental on long weekend of June 29-July 01, 2019. We planned this three months ahead to make use of three holidays. On June 09 the IKEA delivered damaged items that was returned. Then they informed the item is out of stock. After 2 weeks the item was available and I again booked the delivery for June 27, 2019. The item was never delivered on June 27th, despite my repeated follow up they were not able to do anything.

Bought a couch Dec 31, 2018. Couch starts peeling in 3 weeks... Managed it for about a month, peeling got worse so I decided to send it back. Unable to reach IKEA by phone and told needed to go back to store to schedule return. Finally scheduled it end of Feb and had to reschedule for personal reasons and that took ages to get a new schedule...

Ordered some furniture in store to be delivered 6/22 between 9-1. Received an automated call 10 AM that the delivery will be here in 5-30 mins. Waited outside. Nothing till 10:55 AM and called customer service. Customer service rep talked to transport team saying they attempted to deliver 10:50 AM (sailed by our address according to the transport team). I was outside the whole time and didn't see anybody. Was talking with customer service for 30 mins trying to attempt for them to come back. Talked to a manager but nothing was solved but to be redeliver again 6/24 with no time frame given. They said they will give it a day before. Never again going to use IKEA delivery with its bad service. $59 with no attempt of delivery. Canceled scheduled things to do to receive delivery.

The company needs to update its dinosaur-like e-commerce & billing systems! With less than 5 pieces of an article in inventory, the Click & Collect function will not allow it to be purchased. After spending 25 minutes on hold, customer service finally told me that the 5-piece limit is to avoid liability when a store's inventory system is faulty (WHAT?!). Even when I called the store and determined that the store did indeed have the article in stock, customer service said that Ikea never ever accepts phone payments. So, I can't buy it online, and I can't buy it over the phone. So I have to DRIVE 20 miles to pay for it?!? Wake up people! Customers like me rapidly ABANDON and BOYCOTT online and brick and mortar retailers like you who cannot provide immediate sale of products that are in stock.

Yes, IKEA has nice looking furniture and whatnot. I wanted this sofa so bad so I asked my sister to take me to get it as she has a big truck. Picked it up no problem. Got it home and opened the box and the frame was damaged all over, not just one board, but it seems that every side had damage to it! I tried to contact somebody that night and literally was on hold for 3 hours, still no resolve. It took 3 days and $108 more out of me to get another one and for them to come get this piece of junk! Will never, ever buy from IKEA again!! Lousy service, and lousy product!!! Decided to cancel the replacement... I know I can find something nicer elsewhere. And I will never give them my business and I will discourage others to buy from them as well. As it turns out before I bought it people were already telling me not to buy from them!

Worst online service ever since the inception of online buying. We were quite shocked that IKEA would treat customers this way since they do have good products. We ordered a child's' kitchen with sink and stove, a table and chairs set with three chairs, child utensils, and pots and pans. How excited we were when the box was delivered anticipating the joy of our two year old, that excitement was short lived when much to our dismay only the table with one chair along with the pots and pans arrived.

I have been waiting 12 days for a product that I have paid for. Your call centre staff have repeatedly informed me that I am unable to get this product because they are having difficulty verifying that I haven’t received it and cannot contact the store in Halifax to get my order delivered in a timely fashion. I am VERY upset!! Yesterday I received a product via FedEx to replace a damaged piece of a product already received. It was the wrong piece!! If you can send me the wrong piece that quickly, you can send me the right piece that quickly!!

My family and I are long-time patrons of IKEA, usually buying products in-store. We recently moved and there is not an IKEA nearby, and for the first time, ordered the Kallax 4x4 online to be shipped to our home. I took off work to be home for the delivery, and only 1/2 boxes was delivered. After over an hour on the phone with Customer Service, the call being "transferred" and dropped several times, I was able to speak to a manager, who only repeated what was already said, and informed me it would take another 2 weeks to deliver the second box. When you pay $30+ for delivery from a corporation as large as IKEA, you expect them to DELIVER. I will not be ordering online again, and since there is no IKEA nearby, will likely no longer patronize this store.

We bought our sofa for over a month ago and still haven’t received it because we had to reschedule it so many times. They wanted us to be at home waiting for them from 9 am to 9 pm on a Wednesday. So is it reasonable to make someone who work to wait for a sofa on a week day for almost a whole day? Who can be available for a time frame like that? We thought it would be convenient to get a delivery service but it’s bothering us more than anything. I had to remove so many of more important appointments just to wait for a sofa. This makes me lose my interest in your products already and I got pissed off so much that I forgot how much I wanted or liked the sofa.

My husband and I ordered some furniture online with Ikea. Shipment was not received the day it was scheduled to be delivered. Contact customer service and the experience was not good. They were not helpful, said we were not home to received which was not true. Refused to get the delivery rescheduled for that day and refused to refund the very pricey delivery fee we paid to have it delivered. Will never do business with Ikea online again and would highly suggest ordering from a different company.

I purchased a study desk already built and delivery refuse to deliver unless legs were removed. I could not remove them and they could not help remove them. They offered me tools instead. I still could not remove the legs. They said we we can deliver but then decided they can't and blamed me for purchasing the table.

We ordered a crib from IKEA online and had it delivered, also purchasing an assembly service from IKEA's 3rd party, Task Rabbit. On the day of delivery, the driver said that one of the parts was missing, but that it was not big deal, that the Task Rabbit person who was coming to assemble it could stop by IKEA to pick up the missing part. My husband was reluctant to accept the delivery based on the missing part. The driver insisted that it was okay to accept and wrote a note on the delivery receipt (that my husband did not get to keep) that the order was accepted with the missing part. I come to find out that the person from Task Rabbit only does the assembly and that it was not their job to pick up missing parts that IKEA failed to deliver. I suspected this was the case, but I was not at the house to turn the delivery down. My husband was lied to by the delivery person who probably did not want to take the extra trip to return the item to the store.

I recently made an order that includes a bed, table set and sofa. I cannot reach IKEA's phone line to make a simple change to my order's delivery date. The line is always busy and the email contact is a joke. I am not even reviewing their product, but with such a terrible customer service experience I can't recommend you purchase here.

We ordered two matching Strandmon chairs to be delivered. They emailed us the day before, called us the morning of, and delivered in the four hour window they said they would. They carried the two giant boxes into the house. We gave them a $12 tip. We put them together and everything was there and in good condition.

My husband and myself purchase a bookshelf and happen not to fit in our car after we bought the product. So we decided to ask to deliver to our home at North York. They charge $89 dollars plus HST. The delivery time is between 5-9 pm today Monday, 27th of May year 2019. We asked the worker if they can deliver after 5:30 as we are working until 5:30. My husband receive a phone call around quarter to 4 pm that they will be @ our place in about half an hour. He asked and said that we actually requested and agreed by the Ikea representative that they will be delivering after 5:30. My husband forced to leave wok early as the delivery guy is not cooperative about the time we requested originally. What an inconvenient for us.

On Saturday night We ordered from IKEA online 3 large pieces of patio furniture. The order was paid and we were instructed to pick them up in the college park store the next day. Early on Sunday I rented a U-Haul truck to donate the damaged IKEA patio table I had, and to pick up the new furniture from IKEA, at arrival to Ikea College park. I was told that my order had been cancelled by Ikea because they oversold items and they were out of stock for some of them!! I complained and showed them the U-Haul truck I had rented, and the price I paid, they didn’t care.

I have purchase similar painting lamps, in the larger size from Ikea. Installed previously similar but in the larger size into the wall. They illuminate a painting beautifully so, I thought that the smaller version, the MAGLEHULT would be the same. Took TWO hours to put it together and install it using power tools. After installation I was ready to turn it on when I then realized that the product does not come with a plug of any kind.

The absolute worst customer service I have ever experienced. Bought a day bed that I was told a queen bed would fit- verified at store with department manager and also was assured a queen bed would fit when pulled out. Even questioned because to twins are the size of double, but was assured again that a queen would fit. Spent over 10 hours to put the bed together with my husband - directions were awful. Once completed at midnight, tried to put the queen bed in and of course it was too big. This was suppose to be a surprise gift for my 16 year old daughter. Spent hours on the phone with customer service.

I purchased a kallax unit from Ikea selecting 5/24 delivery because I am home early on Fridays. Received a call at work saying that delivery was attempted. Called Ikea and was told that delivery was scheduled for 5/23. They could reschedule but it wouldn't happen next day and that I would have to pay for another deliver. That would me that delivery would cost me more than the item. I cancelled order but when I checked my email I had confirmation that delivery was made. I called and was transferred to a department that answered with a recorded message telling "all customer service representatives were busy and told to call back later". I will never purchase another thing from this store.

Incompetent!!!! Impossible to place an online order (tried several browsers). Experience trying to place an order by phone was UNPLEASANT at best. The rep sent me an email with order number to make payment by credit card. The order number did not work. Tried again. Got hung up on twice. Finally got an order number that worked. The whole thing took over an hour. The incompetence is astounding given this is a giant worldwide company. Get a grip. If the order does not arrive by the delivery date I was given the item will go right back, unopened.

I urge everybody that want to buy an item from IKEA. I am an Ikea customer for the last 10 years. I have purchased a sofa that costed over 1000 euro. 3 months later the sofa started to peel and the color went off it slowly slowly. I have contacted them to check it out. I finally managed after chasing to get an inspector to come and approve the poor manufacture defect (the picture attached shows the poor quality of product). When they managed to send 3th party company the guys took 20 sec to make report about the sofa and left. I was promised that they will get back to me in a week time which didn’t happen.

A long story I’m afraid with 4 attempts of delivery, including 1 successful delivery and a collection which wasn’t arranged. Over 4 calls made to customer service to correct the problem for a purchase made 2 weeks before now and I still haven’t had everything delivered nor delivery expenses refunded. Apparently I’ll be getting my last piece in 2 days which will have made it 14 days from the date of purchase and a uncertain dialogue with Ikea's customer service via telephone number. Ok we bought over £1000 of furniture from IKEA recently, including sofa which I consider a lot of money to spend. On top of that I had to pay £39 for a delivery charge because the items would be too big to fit in the car.

We drove 128 miles to the IKEA Conshohocken store and we purchased 3 sofas and other items total over 2500 dollars and the store informed us they can deliver 2 sofas but they don't have the third one in their warehouse so they basically told us we either have to take it today with us they can't deliver it which wasn't right since we paid for the flat rate delivery anyway and they didn't make any exception or compensation even though this wasn't our fault.

I bought a TV stand from IKEA Las Vegas, NV. I brought it home and realized the holes didn't align due to manufacturing defect. I took it back to the store, which is 30 mins from my home one way, and got another piece. The second piece I got was damaged and the corner was chipped off. I don't own a vehicle and I have spent more than the TV stand itself in traveling back and forth from IKEA. And IKEA doesn't want to pick it up from my house to ease my problem. After all of this, IKEA doesn't have a problem in claiming they are all for consumer satisfaction. All of this is over the period of 10 days. I wasted a lot of time and money for a mere TV stand. This was my first and last experience with IKEA because I don't mind paying a bit more to save myself from all this hassle in the future.

I paid almost $5000 for a new kitchen on 3/25. It was supposed to be delivered by 4/22. Today it is 5/2 and I don't have it nor will they return my calls nor emails. I can't move in now. Tyeesha ** is a liar and her boss Mike ** do not care about customers. These managers have not gotten back to me in over a week, after claiming to be with me all the way to delivery. If anything goes wrong with IKEA products or delivery, you will be screwed.

Buyer beware. IKEA's furniture assembly services offered by TaskRabbit are fraudulent. We purchased an IKEA daybed in March 2019 in New York and signed up for TaskRabbit assembly, via the IKEA website. The quoted price for the assembly was $85.50. When the assembly was completed, TaskRabbit charged us $479.69! TaskRabbit and IKEA should be ashamed of the fraudulent assembly services they offer.

The printed instructions for assembling the chest of drawers were so incredibly inadequate, it was shocking and the diagrams were pathetic. The entire thing was a nightmare. Believe me a jackass with inked hoofs walking on a piece of paper would have done as well. It is astounding that IKEA provides such garbage to its unsuspecting customers. It is also unimaginable that the corporate leaders at the company would allow such inadequate material to be used and become a comment on the corporation. NEVER AGAIN WILL I SET FOOT IN AN IKEA STORE.

Buyer Beware! I purchased over $30,000 worth of products while constructing my home. Panels popping off and warped within the first 2 years. I put in a case for replacement panels. No response. I went back to the store a few weeks later when I found the time to kill hours, and they said the case was closed. I asked for at least replacement panels, as I know how a kitchen that's falling apart, and they DISCONTINUED the product. I asked for something else that would suffice, but the NEW PANELS are totally different sizes and you "can not cut the wood". A 25 limited warranty on Kitchen sounds good... UNTIL this explodes. I am stuck with a half ** kitchen, and nothing they can do about it. The BOTTOM LINE - they discontinue products, so you are left with no solution. Warranty means nothing. Oh, my Oven (made by Whirlpool) from Ikea blew, and no one has the part. No Oven. Panels are discontinued, and warp easily.

You're invested significant amounts of furnishing. Never been able to get anybody online to provide a list cost. Replace betting is so bad would broke within weeks. Only never been able to get anyone give us a part number you will. We have attempted the store and they said those parts design cysts and more. Do not shop at this corrupted gigantic her rent. This cheap facility it's a big mistake. Garbage exactly IT. I should pronounce Garden center. Don't. Worst thing for the environment.

Ikea has a good selection at good prices. You may not be getting top quality but that's why it's cheaper. Another cost cut on their part is lack of staff and service, it is all self serve. You can order online but I like to see and feel 1st the choices first. You can pay for delivery and I think you can pay for assembly?

At least 20 emails and 10 phone calls but couldn’t resolve the issue. For calls, message just played in loop, “High call volume. Call back later.” They kept sending me auto message. When they lost track of my attempts, they asked me to submit a new case. Billy arrived damaged and the issue isn’t resolved. Never going back to this company for poor junk of wood!

I ordered 2 comforters online to be delivered to our house. When the order finally arrived it contained only 1 comforter. After trying to get through to their customer service for 5 days (getting up at 6:00 am to get through) the customer service rep said he would look into ordering us another one then hung up on me. This happened 3 times! After finally getting through I was told I would get a refund, which wasn't followed up with and I still have not received, no email, phone call, nothing. I will never order online from Ikea again. The previous comment is correct in thinking that they employ one customer service rep for the company. Unreal in this day and age.

Ordered several pieces of furniture for delivery. Delivery process was a clown show nightmare. Once you go through hassle of ironing out the delivery date and timeframe window online, you are also, apparently, expected to be on standby, waiting by the phone, for a verification phone call. If you do not answer the automated phone call from a non descriptive number, they will not make the delivery. They will not leave a message. You are expected to be at their beck and call.

IKEA is the best place to get things if you like putting it together yourself the fact that they have had reviews of "Falling over dressers" well my opinion is you should of used the strap that comes with it to secure it to the WALL... I have a bedroom set for about 16 yrs and NOT once have I had ANY problems with it tipping over. Of course I also don't have or didn't allow my kids to climb on furniture.

I finally was able to buy a house after 40+ years. On a modest budget, I decided to go to IKEA for new furniture. I ordered cabinets and a countertop for a new custom kitchen island, and a sofa. I was able to get the island components delivered to my new house, but not the sofa. Instead, I had to have the sofa delivered to a different address, and then get a U-Haul to ship it to my house. All because the store told me I should have gone to a different store that would have actually taken me way longer to drive to.

I am an Ikea family member and also have an Ikea credit card. I always enjoy shopping at Ikea. I have several pieces of furniture from the store. When I moved here I bought chest of drawers, beds, bookcases, cupboards, table, chairs, etc. The bed was damaged during shipment but they quickly replaced it and even reimbursed me for the shipping which was great. I love eating breakfast there and then shopping. Sometimes I even stay for their Swedish meatballs lunches.

I had purchased a kitchen cabinet and cancelled the order before delivery. I was told I’d receive a refund of $560 as soon as their delivery truck returned it to their distribution center. That was over a week ago. Since then, I’ve tried multiple times (at least 4 times a day) to contact customer service. I’m beginning to think IKEA's customer service consists of one person who works between the hours of 9:00am-9:01, 12:17pm-12:17:45pm. If you call IKEA’s customer service, plan on being on hold for hours (no joke) until you finally give up. I will never do shop at this store again due to their terrible customer service. You’ve been warned.

The store is impressive and the layout of the store walks the consumer around all of what Ikea has to offer. Sales staff is helpful and gives the phrase "softsale" a whole new meaning. That said out of 5 items ordered 3 were damaged, 1 missing and 1 was acceptable. After paying to have the merchandise picked delivered and then assembled I had to get replacement parts. They arrived damaged. The one item missing they gave a partial credit! The item we kept for a 15% discount we never got the discount, overall a very bad showing for Ikea!!!

We were hesitant to go with Ikea for our recent couch purchase but the price was much better than others and decided to go for it. At first we attempted to add our custom couch to our online cart but it did not work as some of the pieces were unavailable though it wouldn't tell you which ones which required us to go through every piece to figure it out. We saw many of the pieces allegedly available in our store and went back to try to get whatever pieces we could there and order the rest online. Those pieces were not in store but we were able to talk to a customer service rep who went through every piece and found many were changing product numbers and was able to piece the whole couch together with the old and new product numbers and schedule a delivery for us.

IKEA offers an amazing selection of contemporary Danish furniture at very affordable prices. It is a good place to explore the aisles and get inspiration on modern décor. Not only do they offer furniture, they have a great selection of accessories for the entire house, such as bedding, kitchen and bath supplies. I find the store to be very inspirational for a modern contemporary home.

Ikea has ZERO concern for the customers! I paid for delivery and assembly and they damaged the wardrobe. When I got the replacement (after 3 appointment attempts they screwed up - aka I waited home for nothing.) They finally replaced the wardrobe but damaged one of the door-handles. Worst of all is that they left the HUGE DAMAGED wardrobe behind! In my tiny NYC apartment, in the middle of my hallway, leaving me 4 inches to pass. A liability and a fire hazard! Not to mention that they wouldn't move it so I had to! That is what I paid them for!! So I wouldn't have to strain my back.

The worst customer service I've experienced in my life has been with Ikea several times over the last few weeks. Advertised discounts not honored, items out of stock that are listed online as in stock at my local store, defective parts that they've asked me to bend over backwards to replace. So many problems, so many items out of stock but not listed as so, so many wasted trips to the local store (2.5 hours round trip from my house each time).

I received a voicemail today at 11:54 stating the delivery truck was outside my home. They would wait 15 minutes and if I didn’t ‘arrive’ they would leave and reschedule. At 11:56 I received a call stating my delivery would arrive between 10 am-2 pm today (note it was already 11:56). I pressed yes to confirm delivery but also waited and spoke with a customer representative. Very long story short, they said the delivery company attempted delivery but due to a road closure they couldn’t reach my neighborhood. I immediately jumped into my car and drove out of our neighborhood to the main road.

My handicapped full-time student daughter used her debit card to purchase a $500 sofa from the Brooklyn store location on 13th August 2018. To date (11th April 2019), she still has not received her sofa or a refund EIGHT MONTHS later. This is despite numerous attempts by her and now by me. I'm trying to 'fight her corner' from England with nothing from IKEA apart from CSC Afterlife, oops, I mean Aftersales, with 'apologies' but no explanation. I know these staff members are given a script to refer to, but their responses have been full of untruths and excrement. I will be contacting the Federal Trade Commission next. How many other people has IKEA ripped off? and I don't mean just the vulnerable customers. Shocking. Disgusting. Unacceptable. Illegal. IKEA doesn't even deserve 1 star but that's the only way I could proceed with this review.

My order has still not been delivered properly. The original order date was March 15 to be sent to my parents' address because my dad is retired and would be there to sign. He was there to sign for the order on March 21, but the delivery driver dropped off someone else’s order and not mine. I contacted IKEA and the customer service rep told me they would have someone pick it up and drop off the right order. She asked if I wanted to change the address for delivery and I said yes, change it to my apartment. So I wait a few days and receive a call it’s going to be delivered March 25. Then on March 25, I get a text from the delivery driver with a picture of the furniture dropped off at the original address, not the one I had changed it to. I went over to my parents' address to pick it up, and only 3 of the 4 boxes were there.

Ordered no. ** Dubai. Delivery took place in sealed box. Several items from the order were missing and logged a complaint. The customer service treated us as if we missed the items. There was no apology nor intent to resolve the problem. I would henceforth hesitate to buy anything from IKEA.

Ikea discontinued their Akurum Kitchen line in 2015. They did not stock any replacement products and can't honor their warranty!!! So if you have a defect in your kitchen cabinets they can't replace any parts for them under warranty. Leaving the customer with no recourse. The case can go to a Resolution Team that is hell bent NOT TO PAY YOU the fair amount that is supposed to be covered under warranty. The company knew this line had a lot of defects and discounted the cabinets and under false pretense and is not able to make replacement parts on the cabinets! If you do fight this Ikea has hired a 3rd party company to come to your home and evaluate the damage.

We went to Ikea because we have a small kitchen and wanted to utilize the space the best we could which is what Ikea is known for. 1) They measured the kitchen wrong, 2) They sold us wrong pieces, 3) We had to waste a ton of cabinet space because they measured wrong, 3) They installed the wrong pieces, 4) they put cabinet hardware over the tape on the cabinets used to protect them during shipping (none of the tape was removed prior to installation and now most of it can't be without taking everything apart), we had to take several trips to the store (which is 35 miles away) to return and exchange pieces.

Ikea has many good things going for it. I like their products and their prices but if you should require customer service or help from their IT department you may be in for trouble. I spent several hours in the store selecting the goods to furnish a 2 bedroom apartment that had tenants moving in in 6 days. The people at the store told me that I should place the order online and I would get delivery much faster. Stupidly, I accepted their advice. After spending about two hours entering the purchase info in I was informed that I must log in to go further. After attempting to log in numerous times without success, I called customer service. Not only did I have to re-enter all the info, the system would not allow me to fill out the required forms to make the purchase. I called customer service again and THIS is where my nightmare began.

They will close your credit card without any reasons! I have credit score 800+ and they have closed my IKEA® Visa® credit card. Right after 2 weeks I've opened it with excuses of 'excessive inquiries'! That is non-sense! Comenity Bank is the worse business I've ever dealed in US. Don't even think about getting CC from this bank.

IKEA has nice products, not always at good price not to say sometimes expensive for the quality BUT the worse part is their after sale service policy which is not admissible. They just care to sell the products & do not care about the after sale service. I wonder how many more years this company can survive without proper customer services. Of course they have a "Contact us" "mail us" options but no one will never reply to you. For example, 2-3 weeks back, I wrote them complaining about the repair of my reclining chair. Till today no one to reply to my mail. Even if you put a comment in their "comment box" no one will have the amiability to answer you back. Arpy ** from Dubai

I was moving and bought 3 as is sofas for an incredible price! I asked IKEA to store them for me until I moved. I paid for storage and delivery. But IKEA did not deliver the items and now they have lost them. I have had to phone three times to discover this. I am so disappointed. Clearly the sofas exist somewhere but IKEA can't be bothered to locate them. They say they will refund me the money. But I want the sofas that I paid for because they represented a far higher value.

I purchased a mattress from IKEA three weeks ago, in part because they have a 365 day return policy. I decided to return the mattress but require IKEA to pick it up, which is a service they offer. I have called/emailed to get a hold of a human being so I can return the mattress no fewer than 30 times and have yet to be connected to someone who can assist.

I wrote a lengthy letter to the GM of the South Philadelphia IKEA branch. To this day nearly a year later, I’ve not heard from him nor anyone else at IKEA regarding my unsatisfactory shopping experience. I’ve reached out repeatedly to him, resending my letter, calling customer service, etc etc. DO NOT BUY from IKEA. If anything goes wrong in any capacity with something purchased, good luck. They are a complete joke with any type of responsiveness.

I could not find anyone to put my furniture purchase in my car. They did offer to help ME put it in my car....an 80 lb box. I am a female senior citizen, and I said no way is that possible. I finally got someone to do it. So much for "available carryout to your car when parked in pickup location". I then received a $20 off coupon on the same day. IKEA would not honor it because the purchase was already done. They said they had no way to honor a coupon after a purchase... I would have to bring this box back and return it. (Ever hear about a credit?). It's not as though I will spend another $150 or more in the next few days, so what good is the coupon? Not a very accommodating store. They lost a customer over $20. Brilliant!

I ordered a bed online on the 21 Feb 2019 to be delivered on 28 Feb 2019, which all paperwork confirmed that it would be delivered on the 28th Feb 2019. On 28 Feb I received a Tracking code for a transport company Toll advising the delivery was due on the 4th March. When I rang Customer Service a very rude person named Tim told me that I was wrong and that I would not have any paperwork that said it would be delivered on the 28th Feb 2019 that all their paperwork said estimated delivery date. I had the paperwork printed and in my hand and it clearly said Delivery Date: 28 Feb 2019. When he continued to be rude, I asked to speak to his Supervisor he refused to transfer the call and told me I had no choice I had to wait.

I ordered an ASKVOLL two-drawer chest on January 15. The receipt noted that the items would be received by January 21. Two weeks after the supposed delivery date, I called to follow up on the order as I had not received any follow-up communication from IKEA. I was passed from one person to another before they told me that it was a shipping glitch and I would receive the order soon. Two weeks later I had still not received the order and again, there was NO follow up communication, so I called again. Once again, I was passed from one person to another before they explained that the items were on back order and would be shipped as soon as they were back in the warehouse.

Two separate orders in two days and each one has something missing from it, one being our baby crib. You then call IKEA & they state their call volume is high, then you're disconnected. You try to do an online complaint & they have all kinds of info you have to fill out with half of it not even being available on any type of paperwork you've received. I learned to press a different number than what you're wanting & you’ll finally get connected to someone who can help. Now I’m stuck waiting 7-14 business days hoping my crib will be delivered. I took a day off for this delivery losing money & they could care less... I’ll never buy anything from IKEA again...

A sales representative sold us the wrong bed base for our bed and now IKEA states we have to pay a return fee/pick up fee for them to collect the incorrect base and a delivery fee for the correct item to be delivered. I have to pay double for one of their mistakes!

I placed a $3K in-store (Pittsburgh, PA) order 2/7/19 and, because they were heavy items, requested delivery. I first explicitly asked the Ikea rep if the delivery service would deliver the items to the bedroom (2nd floor) where they would be assembled. She indicated that the delivery service would do so. The company called with a delivery window and again about 30 min. from my house - which was great - but the 2 men would not take the boxes to the bedroom. One of the men said "Lady, we ain't taking these up no steps. We're putting them in the first dry room nearest the door."

I was given a gift card as a birthday present. I had just moved countries to Italy and the card was mislaid in the clearing up. IKEA very kindly replaced the card BUT after having to wait ONE YEAR to make sure nobody had used it (air enough). Milan IKEA legal department replaced this card towards the end of last year (2018) and I have been trying since then to activate the card. I am being sent from one email address to another, seven so far, even as far as the United States of America and NOBODY, BUT NOBODY is helping me. Does anybody have any suggestions. I want to purchase goods but not unless I can use this card.

Place an order in-store on February 14 and insisted it was for delivery and assembly. On February 16, 2 people show at the scheduled time and announce they will assemble only one of 6 pieces of furniture. They also stated they were not certified IKEA assemblers. I had to drive back to the store (Live Oak) because there was no answer on the phone number provided and there was a message to visit the website, then wait 48-72 hours for a reply.

I have been trying to place an order for two days now and finally decided to call IKEA because I can’t complete the order online. My online problem is that once I complete the order and calculate the shipping I have the option to “begin checkout” which I do select. I then see the screen with my billing address and IKEA FAMILY card number and I do click the checkboxes to confirm the privacy policy and receiving emails. Then I click the “save and continue to delivery box” which takes me back to the previous screen without the shipping calculation and an error message that reads “an unknown error has occurred. Please try again later or contact customer service.” So after trying all day yesterday and again today I decided to call customer service; however, I get a message that says “due to high call volume they can’t take my call!”

It has taken over a month, almost 2 hours in phone called, multiple deliveries, refusal to discount the product despite all the terrible inconvenience, changes of delivery dates, and I am still not sure if I have all the parts I ordered. Worst delivery experience I have ever had. If what you want is more expensive elsewhere, pay it. IKEA cheaper prices aren’t worth all the hassle of getting the product to you. Customer service is always friendly and they want to help but they weren’t able to get it fixed with the delivery company. The manager was the least helpful and refused to discount the product, stating “I can’t lower the price” even though it was full price (not on sale).

I purchased a couch at IKEA and it was never delivered. Both the IKEA company and its delivery partner denied having the item. They blamed each other for the problem. I will never purchase another IKEA product after waiting for delivery on 4 separate occasions and never receiving the couch. The delivery company didn’t even bother to call me to tell me that they wouldn’t be coming. It was a huge waste of time. IKEA says that they will give me a refund as soon as the delivery team returns the couch. The delivery company says that they don’t have the couch because when they went to pick it up, IKEA didn’t have it. Don’t waste your time!

I visited IKEA store in Festival City for the first time. May I highlight, the background I come from is that of a hotel/restaurant industry, BFH (Basic Food Hygiene) is a core. It was absolutely appalling to see how the food is adulterated and violated under the Dubai Municipality standards. I was planning on having the mixed vegetables and chips.

You get a different answer as to why you don't have your items or where they are or when they might possibly get there every time you call. I had the order split into two, different case numbers assigned to different situations, disagreements over who had the item or what item was even ordered or which items had or hadn't been delivered. They don't seem to have access to an itemized receipt or itemized proof of delivery and the different departments don't coordinate with each other. They don't have their own shipping company so they hire it out to, it seems, whoever is cheapest. Those companies will say you get to pick a delivery window, then assign you a different window, then show up early, late or not at all. It truly is not worth your time or money to order from them. You will spend hours on the phone and the onus is entirely on you to figure out what the hell happened. Either pick it up in person or don't get it at all.

I'm always shocked at the terrible level of quality and durability of Ikea products. Every single one of their fabric products I've ever purchased, carpets, rugs, towels, sheets basically anything made of any synthetic material is chock-full of chemicals. I've spent thousands and thousands of dollars at Ikea, their return policy is horrendous. They seem almost intentionally drastically understaffed, there's always a huge wait, they even have a number system if that tells you anything about how long the wait is. I've only tried to return a single item in my entire consumer live at Ikea, a $299 carpet that had a tiny hardened spot probably one centimeter big that they claimed was a paint stain, the most ridiculous thing I've ever heard, it was the exact same color as the carpet fabric was probably there from the time that I purchased it. They're like any other horrible big corporation that finds any excuse and take your money but not give it back.

I ordered few large rugs online and they came in a large plastic compartment. The driver came 4 hr earlier than time slot specified by them so they left the box at my house. The box says to contact IKEA for pick-up and so I did. The response came as below: "As it turns out, we would be unable to arrange for this package to be picked up. We would recommend searching your Yellow Pages for removal services. We apologize for any inconvenience that this may cause you." Now, I'm left with unwanted 2x8 ft compartment sitting in my garage. They have primitive logistics and are surprisingly irresponsible.

I had ordered items from Ikea online and it's been 10 days my order got placed. It just take 1 and half hour drive to the store and I don't know why it is taking forever to deliver my order. They have charged 99$ for shipping and this is the service they are providing. I had contacted the Ikea support around 5 times and all they were saying was the shipment has left their distribution center. This is the answer that I had received for consecutive three days. I am not getting proper update on my shipment. This is not at all worthy, 99$ is not a small amount. I would have gone with Amazon which was my all time favorite. They promise to deliver items quickly with low charge. I am hating myself for choosing Ikea this time.

Purchased 4 chairs from IKEA online, that came to $205. They charged me 3 times from my account and ended up taking $615, which was all the money I had for two weeks. Mistakes happen I understand that. So I called IKEA and they said it will all be refunded into my account. $205 was returned to me and that was all. I’ve been calling up IKEA and they say “the rest will be in tomorrow or the next day”. So I waited and one week's past and still haven’t seen the money. Called them up again and they said “we don’t know when it will be back in your account” and “there’s not much I can do.” So now I’ve got no money in my account to pay for anything and unsure of when to expect anything in my account. Great work IKEA.

I love Ikea, but I have spent the last 4 weeks trying to receive a delivery. The number of ways they have screwed this up would be comical if it hadn't involved about 20 hrs of my time and literally dozens of phone calls. Short story is online order sat in purgatory, never placed. When I contact them to try to understand what was going on, they agreed nothing had happened with the order but that now it was too late to cancel the order (because I would just drive to the store and get what I wanted...) So I received confirmation of the delivery window and proceeded to wait at my home for a full 12 hours. No delivery. No Call. Spent 54 minutes on telephone hold without getting a human. The next day I called and the robot said my order had been canceled.

I got some of my pieces I bought delivered today. Two guys came for delivery. One box fell down the way they stacked up. One guy was only interested in getting an assembly business from me in spite of me telling him 5 times that I don't need anyone. He kept insisting how hard it is, how time taking it will be, how much patience I will need, yadda yadda.

The delivery company did not show up. Calling them on the phone led to long waits only to then receive a recording that they are "closed" and get disconnected. Called IKEA - they have a direct line to the delivery company but are unable to get a straight answer about where my order is. Instead IKEA keeps suggesting a "wait and see" approach. No regard for the value of their customers' time.

I'm an Ikea member and have recently bought a Ribba picture frame. The quality of the frame is very poor, comes with no mounting hardware and there's little to no surface area to effectively mount the frame safely. When trying to submit a review on Ikea's website, the review page intentionally fails login credentials. If I simply head to the main login I have no login issues. Ikea is intentionally stopping users from submitting a review. The review page also preferences 5 star ratings even when you select most recent and 1-2 star ratings. Very poor service Ikea!

It took me 4 days and 5 phone calls to effect my order online. Ikea staff also tried but couldn't get through the payment system. The goods were not delivered on the day I was told in 3 emails after I'd waited for 4 hours, and I received no phone call about non delivery. On arrival the sofa bed was damaged but the plastic and cardboard wrappings were intact so it's obviously a production fault. I took a photo and sent it immediately but after a noreply email acknowledging it, I got no response.

Wow! What a scam. You buy a gift card for your daughter on your credit card that is never received. Then you try to cancel the gift card because it was not received and you are told that it may take 7-10 days to issue a credit. Then they "mistakenly" overlook issuing the credit, (really?) all the while never allowing you to get through on the phone lines. They never return your messages, ever. They intentionally block your access to any human contact. They send auto email messages to "some" of your emails and ignore your request for contact.

Recently I purchased a parasol from Ikea on the 11th of December 2018. My problem was that it did not appear to arrive at the pickup point at Toll Global Express Services in Bunbury, Western Australia. Ikea could not explain this and a very helpful staff member at Bunbury Toll found that it had been collected by another person of the same name as myself who has an Ikea account. Apparently Ikea gave his telephone number on the Consignment Note instead of mine. On ringing the other person it was found that he was overseas and wouldn't return until after the New Year.

We ordered $900 worth of shelving to be delivered. My husband took a day off for the delivery and 7 boxes were missing. He stayed home a second day for delivery and 1 box was still missing. After 2 hours on hold, the Ikea manager said he arranged for the last box to be delivered after 6 on a Monday because my husband refused to take a third day off work. On Monday the company called around 3 and said they were ready for drop off. When my husband explained that delivery was to take place after 6, the company said they had other deliveries and would talk to the supervisor. They never called back and never delivered. We still have not received our complete order 3 months later. When we call customer service we talk to the first person who transfers us to the "high call volume" message which hangs up.

I ordered 3 Kallax bookshelves from Ikea.com US. I've never ordered from them online and wanted to try it because I don't have a big enough truck to haul the boxes. I took a screenshot of my online order number in case the email confirmation got lost in my spam. Total shipping was $39. After my purchase I never received a confirmation email of my order. This worried me a bit. I checked back online in the customer service section and was able to look up by my order number in the tracking section. (Thank goodness I had the screenshot for my order number.) It was there which eased my worry a little bit. Still was unsure. Email did finally arrive in my inbox, but was only an notification that it has shipped. No layout of what I purchased, just that it has shipped.

We were so excited to purchase our first Ikea items, but it quickly turned into a nightmare. We ordered a bed online, as well as a locker for our daughter. It was supposed to be delivered on Christmas Eve, but did not get delivered. I received an email stating our delivery date was pushed back because nobody was home for the delivery (we were there all day). It was then set to be delivered that Friday, but I again received an email saying the delivery was moved to the following week by our request (we never requested this).

My $4,000 purchase has become the most frustrating experience. It is obvious that IKEA does not care about customer service. The desk I purchased arrived damaged. It happens, no worries, made arrangements for the exchange. Received delivery date, sat at home during the delivery time slot. No show, no call, no email, nothing. Called IKEA, sat on the phone for over an hour on hold and through two separate customer support people I was transferred to the resolution department.

I moved into a new house in 2015 and bought IKEA products for a Kitchen island and a walk-in bedroom closet. I have sixteen 36" drawers in the closet. One of the drawers failed in December 2018 and IKEA will not help because they changed the sizes of their wardrobe offerings and no longer make a 36" drawer. Basically they left me hanging in the wind recommending that I look online and maybe find someone who has an old product to sell. This is not good customer service and is certainly not customer "support". I have always been a champion for IKEA products but that has ended and they have lost this longtime customer. I want to make it clear that this complaint is not about a collapsed drawer front, that can happen, it is about IKEA's complete lack of concern and support for a previously faithful customer.

I ordered two mirrors. One came broken to pieces and the other was the wrong color. When I called to ask to return it I was put on hold so they could do paperwork for 45 minutes! They said I would get an email but I never did. I called back two other times and after hearing them say that the person before them did it wrong, I finally got an email that they were working on sending me a return label. I called a few times later and they kept saying it takes a week or more to get a returned label.

We identified a chair and drawer unit on the display floor that we wanted to purchase. Neither item was available when we went to check out. An employee told us a sofa we wanted to purchase could be bought online and shipped to us (we live two hours away) for $40. When we checked online the shipping was $200. We did purchase a kitchen stand, which we really like, but overall the experience was very disappointing and felt like a waste of time. When I contacted customer service, I was simply informed that they do not remove items from the displays when they're out of stock. So be warned that you might find several items you want to purchase only to find out they're not actually available.

I purchase a big order (almost 2k of euros), I received a TV stand broken (a big hole in the middle of the table), I sent a screenshots with the evidence of a broken table. The only solution that they provided me was: "We could give you a 10% discount on damage!!" Normally when something is broken I should get a 100% refund. This is how IKEA respect customers even after having invested a big amount of money. That is a real shame, it will be the last time that I would order from them.

We live 3 hours from the store & got all the way home & unloaded our car only to find out that we were missing one of our purchases. The cashier never gave us a receipt when we checked out either. I called customer service and the only way we can get our purchase back is to physically go to the store. I asked if we can somehow show proof of purchase through our bank statement and they said no. This is very frustrating since 1 they didn't give us a receipt & 2 the cashier never tried to get the purchase to us while we were walking away. I am not super impressed with the Canton, MI store register #16 cashier that was working on 12/30/18.

Went in to buy a few things I couldn't find elsewhere. They showed in stock on the app while I was at home. Get to the store, they show in stock. Go to make the purchase and they are out of stock even though there's a whole pallet on the rack above where they were supposed to be. Asked for help from an associate and was brushed off like I didn't matter. Put the other stuff back and left. I will never go back.

I asked for IKEA credit card online. I was approved for several thousand dollars. The credit card was sent and activated by me. I went to the store, made the first purchase and the credit card appeared as declined. I called and I was thought that the company closed my account for some reason and no communication was received. Dont buy from IKEA. This is not the way to treat customers!!!

We ordered the Vallentuna sleeper sofa. Ikea mistakenly delivered us the non sleeper Vallentuna love seat, which we did not order nor did we know even existed. I discovered this when we opened the boxes. We called Ikea to ask them to come get it and refund us because we needed the correct item instead, and at first they wanted to charge us $39 for pickup, but after we proved that they sent the wrong item and they looked it up on their computer, they waived the pickup fee and told us someone would be there on a Wed to pick it up between 1-5. We waited the whole time and they never showed, finally called and the call just went to a voicemail that said “we are experiencing significant delays, please call back later.”

I bought a high chair and seat cover through IKEA for a baby shower. The seat cover delivered to my friend's address, but the chair itself did not. When I contacted them the first time, they said they would send another chair. A week later, still no chair - so I call and they tell me they have refunded me $14 out of the $44 it cost to have the order sent. The chair cost over $25! And we didn't even receive it! This is the worst company with poor quality products! So dissatisfied and angry!

My $1600 worth of closet organizers were scheduled for delivery Thursday evening and never showed. Calling customer service was not available at that late hour. Called Friday AM and 1hour and 55 minutes of back and forth and holds before I could get my delivery rescheduled. 2 gentlemen and what looked like a rental truck arrived Saturday AM only to say they could not deliver because they have too many orders piled in front of my order and they would be back in an hour or so.

I went to an IKEA restaurant about 30 min before they closed. I asked for fries. I was told no. I complained to the cashier. She said she would tell her manager. Then she went to the person working in the back and made fun of me. I asked to see the manager and he really didn't care, but mentioned that the cashier manager was a different manager. I went through the store and saw the same cashier 3 more times. Then I ask the manager if she (the cashier) has already talked to her. She said no.