IKEA Reviews

I got some of my pieces I bought delivered today. Two guys came for delivery. One box fell down the way they stacked up. One guy was only interested in getting an assembly business from me in spite of me telling him 5 times that I don't need anyone. He kept insisting how hard it is, how time taking it will be, how much patience I will need, yadda yadda.

The delivery company did not show up. Calling them on the phone led to long waits only to then receive a recording that they are "closed" and get disconnected. Called IKEA - they have a direct line to the delivery company but are unable to get a straight answer about where my order is. Instead IKEA keeps suggesting a "wait and see" approach. No regard for the value of their customers' time.

I'm an Ikea member and have recently bought a Ribba picture frame. The quality of the frame is very poor, comes with no mounting hardware and there's little to no surface area to effectively mount the frame safely. When trying to submit a review on Ikea's website, the review page intentionally fails login credentials. If I simply head to the main login I have no login issues. Ikea is intentionally stopping users from submitting a review. The review page also preferences 5 star ratings even when you select most recent and 1-2 star ratings. Very poor service Ikea!

It took me 4 days and 5 phone calls to effect my order online. Ikea staff also tried but couldn't get through the payment system. The goods were not delivered on the day I was told in 3 emails after I'd waited for 4 hours, and I received no phone call about non delivery. On arrival the sofa bed was damaged but the plastic and cardboard wrappings were intact so it's obviously a production fault. I took a photo and sent it immediately but after a noreply email acknowledging it, I got no response.

Wow! What a scam. You buy a gift card for your daughter on your credit card that is never received. Then you try to cancel the gift card because it was not received and you are told that it may take 7-10 days to issue a credit. Then they "mistakenly" overlook issuing the credit, (really?) all the while never allowing you to get through on the phone lines. They never return your messages, ever. They intentionally block your access to any human contact. They send auto email messages to "some" of your emails and ignore your request for contact.

Recently I purchased a parasol from Ikea on the 11th of December 2018. My problem was that it did not appear to arrive at the pickup point at Toll Global Express Services in Bunbury, Western Australia. Ikea could not explain this and a very helpful staff member at Bunbury Toll found that it had been collected by another person of the same name as myself who has an Ikea account. Apparently Ikea gave his telephone number on the Consignment Note instead of mine. On ringing the other person it was found that he was overseas and wouldn't return until after the New Year.

We ordered $900 worth of shelving to be delivered. My husband took a day off for the delivery and 7 boxes were missing. He stayed home a second day for delivery and 1 box was still missing. After 2 hours on hold, the Ikea manager said he arranged for the last box to be delivered after 6 on a Monday because my husband refused to take a third day off work. On Monday the company called around 3 and said they were ready for drop off. When my husband explained that delivery was to take place after 6, the company said they had other deliveries and would talk to the supervisor. They never called back and never delivered. We still have not received our complete order 3 months later. When we call customer service we talk to the first person who transfers us to the "high call volume" message which hangs up.

I ordered 3 Kallax bookshelves from Ikea.com US. I've never ordered from them online and wanted to try it because I don't have a big enough truck to haul the boxes. I took a screenshot of my online order number in case the email confirmation got lost in my spam. Total shipping was $39. After my purchase I never received a confirmation email of my order. This worried me a bit. I checked back online in the customer service section and was able to look up by my order number in the tracking section. (Thank goodness I had the screenshot for my order number.) It was there which eased my worry a little bit. Still was unsure. Email did finally arrive in my inbox, but was only an notification that it has shipped. No layout of what I purchased, just that it has shipped.

We were so excited to purchase our first Ikea items, but it quickly turned into a nightmare. We ordered a bed online, as well as a locker for our daughter. It was supposed to be delivered on Christmas Eve, but did not get delivered. I received an email stating our delivery date was pushed back because nobody was home for the delivery (we were there all day). It was then set to be delivered that Friday, but I again received an email saying the delivery was moved to the following week by our request (we never requested this).

My $4,000 purchase has become the most frustrating experience. It is obvious that IKEA does not care about customer service. The desk I purchased arrived damaged. It happens, no worries, made arrangements for the exchange. Received delivery date, sat at home during the delivery time slot. No show, no call, no email, nothing. Called IKEA, sat on the phone for over an hour on hold and through two separate customer support people I was transferred to the resolution department.

I moved into a new house in 2015 and bought IKEA products for a Kitchen island and a walk-in bedroom closet. I have sixteen 36" drawers in the closet. One of the drawers failed in December 2018 and IKEA will not help because they changed the sizes of their wardrobe offerings and no longer make a 36" drawer. Basically they left me hanging in the wind recommending that I look online and maybe find someone who has an old product to sell. This is not good customer service and is certainly not customer "support". I have always been a champion for IKEA products but that has ended and they have lost this longtime customer. I want to make it clear that this complaint is not about a collapsed drawer front, that can happen, it is about IKEA's complete lack of concern and support for a previously faithful customer.

I ordered two mirrors. One came broken to pieces and the other was the wrong color. When I called to ask to return it I was put on hold so they could do paperwork for 45 minutes! They said I would get an email but I never did. I called back two other times and after hearing them say that the person before them did it wrong, I finally got an email that they were working on sending me a return label. I called a few times later and they kept saying it takes a week or more to get a returned label.

We identified a chair and drawer unit on the display floor that we wanted to purchase. Neither item was available when we went to check out. An employee told us a sofa we wanted to purchase could be bought online and shipped to us (we live two hours away) for $40. When we checked online the shipping was $200. We did purchase a kitchen stand, which we really like, but overall the experience was very disappointing and felt like a waste of time. When I contacted customer service, I was simply informed that they do not remove items from the displays when they're out of stock. So be warned that you might find several items you want to purchase only to find out they're not actually available.

I purchase a big order (almost 2k of euros), I received a TV stand broken (a big hole in the middle of the table), I sent a screenshots with the evidence of a broken table. The only solution that they provided me was: "We could give you a 10% discount on damage!!" Normally when something is broken I should get a 100% refund. This is how IKEA respect customers even after having invested a big amount of money. That is a real shame, it will be the last time that I would order from them.

We live 3 hours from the store & got all the way home & unloaded our car only to find out that we were missing one of our purchases. The cashier never gave us a receipt when we checked out either. I called customer service and the only way we can get our purchase back is to physically go to the store. I asked if we can somehow show proof of purchase through our bank statement and they said no. This is very frustrating since 1 they didn't give us a receipt & 2 the cashier never tried to get the purchase to us while we were walking away. I am not super impressed with the Canton, MI store register #16 cashier that was working on 12/30/18.

Went in to buy a few things I couldn't find elsewhere. They showed in stock on the app while I was at home. Get to the store, they show in stock. Go to make the purchase and they are out of stock even though there's a whole pallet on the rack above where they were supposed to be. Asked for help from an associate and was brushed off like I didn't matter. Put the other stuff back and left. I will never go back.

I asked for IKEA credit card online. I was approved for several thousand dollars. The credit card was sent and activated by me. I went to the store, made the first purchase and the credit card appeared as declined. I called and I was thought that the company closed my account for some reason and no communication was received. Dont buy from IKEA. This is not the way to treat customers!!!

We ordered the Vallentuna sleeper sofa. Ikea mistakenly delivered us the non sleeper Vallentuna love seat, which we did not order nor did we know even existed. I discovered this when we opened the boxes. We called Ikea to ask them to come get it and refund us because we needed the correct item instead, and at first they wanted to charge us $39 for pickup, but after we proved that they sent the wrong item and they looked it up on their computer, they waived the pickup fee and told us someone would be there on a Wed to pick it up between 1-5. We waited the whole time and they never showed, finally called and the call just went to a voicemail that said “we are experiencing significant delays, please call back later.”

I bought a high chair and seat cover through IKEA for a baby shower. The seat cover delivered to my friend's address, but the chair itself did not. When I contacted them the first time, they said they would send another chair. A week later, still no chair - so I call and they tell me they have refunded me $14 out of the $44 it cost to have the order sent. The chair cost over $25! And we didn't even receive it! This is the worst company with poor quality products! So dissatisfied and angry!

My $1600 worth of closet organizers were scheduled for delivery Thursday evening and never showed. Calling customer service was not available at that late hour. Called Friday AM and 1hour and 55 minutes of back and forth and holds before I could get my delivery rescheduled. 2 gentlemen and what looked like a rental truck arrived Saturday AM only to say they could not deliver because they have too many orders piled in front of my order and they would be back in an hour or so.

I went to an IKEA restaurant about 30 min before they closed. I asked for fries. I was told no. I complained to the cashier. She said she would tell her manager. Then she went to the person working in the back and made fun of me. I asked to see the manager and he really didn't care, but mentioned that the cashier manager was a different manager. I went through the store and saw the same cashier 3 more times. Then I ask the manager if she (the cashier) has already talked to her. She said no.

Everyone knows that Ikea is cheap. I have however NEVER had one order been done properly. Whether it is being rung up in the store, calling ahead to check availability or even recently ordering online. Even two simple pillow covers were days late then the package showed up with NO invoice and short one of the two covers. They clearly just don't care. It's about a quick dime and they make zero excuse. If you try to call they will keep you on hold forever. If you don't give up they will treat you like you are insane for expecting respect and service. I don't know when it became crazy to expect what you are paying for... even if it is cheap and crappy stuff!

I'd purchased this sofa bed from Ikea that looks promising, online and in store. We bought the sofa for 799+ tax, paid 100$ for delivery and 100$ for assembly. Guess what, after paying 1100$ for the damn sofa bed, it fell apart in less than a month after purchase. The screw came right off and it won't assemble back. Fine, the product was damaged or the quality was bad, whatever, a few months later we decide to call the customer service, who advised that unless we have the receipt, we can't return it or exchange it. Understandable still, I'd say it's pretty reasonable.

Item arrived damaged. This order was mishandled by IKEA for weeks. First the item was rescheduled for delivery but IKEA neglected to inform Select Express, their delivery service. IKEA even confirmed the delivery via an email notice to me. So the item never arrived. I waited all day for it. I had to call Select Express and reschedule the item. IKEA promised to refund me the delivery charge and issue me a gift certificate. That also never arrived. Finally the item arrived and it was severely damaged. The men unloading the item saw the damage and took it right back to return.

I called today and got the runaround that my order left their warehouse but it has not arrived to their shippers. My question is, "Well then how does it leave the warehouse?" It's my understanding this shippers pick it up!

Ikea probably have one of the worst customer service in the world. Placed a big online order ($400++) on Nov 22, 2018 and it take them 2-3 tries to process my order and FAILED! and with that I was told the order was not able to process from the warehouse to the delivery people. Technical issue after one another. It's been 2 weeks and no damn progress at all. Just cancel it today and hope that they don't mess up my refund. If not I will dispute that transaction for sure. Good luck to those that are thinking to purchase it online. I suspect it might be a way for them to tired their customers out and not honor their Thanksgiving $25 coupon.

I cannot believe how hard it is to find a contact number for IKEA Aus that rings, and is correct. Originally found their ** number on the T&Cs. Rang that. Did not ring through whatsoever. Later found a 02 8020 6641 number and have now been on hold for over 30 mins (Still currently on hold). Also sent an email through their website 3-4 business days ago, and they STILL have not contacted me back. Crappy products and even worse customer service.

Ordered online and was fairly easy. Desk was delivered within the ETA. We opened to assemble and it is damaged. Immediately looked for the packing slip. There is not one. Found phone number to call. I called 9 times getting a recording due to the high number of calls you can use the website to contact us. Finally spoke to a person and was told the Resolution Department was experiencing a high volume of calls. I stated all I want is to obtain a return shipping label. He advised me to call back and hit #2, #1, #1. Well that got me the same recorded message. I said to my husband their products must be bad to have such a high volume of complaints.

I ordered online a queen size mattress and bed frame through IKEA website. The delivery person came with a very bad attitude. He does not want to carry the mattress to up-stair bedroom. I told him, in that case, to take that back because I cannot take that to up-stairs. In response, the delivery person left the mattress halfway through the main door. It left the door partially open and blocking our entry exit to our home. I tried to reach IKEA by phone. My call was cut-off because the automated voice said "high call volume". I sent email to their corporate office, no response. I am a senior citizen and now stuck with this mattress blocking my hallway (with help, I was able to push the mattress inside). I do not know what to do. Any helpful advice?

Oh my word! How I wish I had read these reviews before ordering. We spent $1558.00 on two loveseats. The legs are not in the box. The furniture is pretty useless with no legs. I did reach customer service and the rep informed me it would be a minimum of two weeks before another shipment could be delivered. I requested that someone simply take a pack of legs off a store shelf and mail them to me. She said they don't do that, they have to re-order from Sweden. But they made the mistake! They should try to make it right... So I held for 45 minutes for a supervisor. Then I was disconnected.

Online. Bought and paid for a bed to pick up. Drove 45 minutes to pick it up. Lady tells me they only have the base, not the mattress. She tells me they were gracious enough to pay for shipment, and the mattress has been shipped to my address. No one asked me whether this was fine. I'm never home, I can't take a day to wait for the thing. I ask when is it due, no one knows.

Found damaged parts after opening boxes to assemble dresser. Called Customer Service, they tell you they can transfer you and have the part shipped but they're experiencing high volumes and it may take a while. You’re then immediately disconnected. The reps know EXACTLY what they’re doing when they feed you this line because it happened 4 times. The email solution is clearly how they want to deal with their customers because they don’t have to deal with any backlash. Apparently you can only bring the piece back to the store for a refund making the whole process a huge pain in the ** and not worth any part of buying IKEA products.

I was ordered some stuff online in Mid of Sept. 2018, the Ikea never delivered the stuff. I requested to cancel the order. Ikea cancelled it. I paid about $296 at the time of order and now Ikea returned me $42.12. Ikea online service is very bad. Their customer service is always have "High Call volume" and hence they disconnect the phone. There is no other option so you can complain to Ikea. I personally believe that Ikea started doing like AOL. THINK 1000 TIME WHEN YOU BUY ANYTHING ONLINE FROM IKEA. IT'S A BAD COMPANY. If Ikea has objection on my this comment then I suggest Ikea to dig more on case # **.

Ordered Stuva Grundlig dresser with drawers. Instructions and parts for the dresser came separately from the drawers and call for assembling the dresser first. Fitting in drawer parts afterwards became impossible. Parts are of low quality and screws easily wear out. Customer service keeps disconnecting 'due to high volume of calls.' Such a large company can afford to hire more phone reps. Useless product from a careless company. Will never do business with them again.

I have ordered my Ikea Kitchen in June 2018 at Ors Vezer Tere store in Budapest, Hungary and my case has been dragging on for months; the assembly took almost 3 months after initial kitchen delivery and I completed it partly myself eventually as Ikea failed to finalise the service; I have been waiting for promised two refunds for approximately 3 months now and Ikea is not answering e-mails despite promising to do so while its customer service is almost impossible to reach with lines not working at all at times or disconnecting you.

One of my favorite stores is IKEA, since 2008 I buy RIBBA frames, I always liked them a lot since they had the quality I was looking for, little by little over the last ten years that quality has changed, the interior frame is not completely cover anymore, which is totally understandable since there is a part that is not exposed to the eye. On the other hand the way to hang it has also changed, the wire was much more efficient however I have been able to mend that situation.

We visited the Conshohocken store on 11/4 and purchased the large storage closets with sliding doors. Our original purchase in October went smooth. The 11/4 visit not so smooth... We had to exchange the doors for a different style and it went downhill from there! We arrived before opening and went straight the specialized cabinet dept to order the style doors we needed. We went and paid for the new style and got them in the system for being picked while I got in line to return the incorrect style. We had a very small order to be picked... 45 MINUTES later we received our product in pick up only to get to the car and the clerk had ordered all the wrong sizes.

On August 19th, I ordered some furniture from IKEA, which included a bed and a bedside table. I was supposed to receive my items on the 25th - until then, I would sleep on an air mattress on the floor. On the 25th they called to tell me my things would be delivered, but then sent me an email telling me my order was delayed. It said that within 2-3 days I would be contacted to reschedule my delivery. I received an email on the 29th, but I missed this email - however, I called within a day only to be told that I needed to wait for a phone call, because there was no information on my order other than it should have been delivered.

They do not honor their return policy. Good luck getting them to send you a return label. I had to file a complaint with the BBB and even then they didn't follow through. They received the merchandise two weeks ago and still haven't credited my account. I have filed a second complaint.

I ordered a table online and it arrived quickly but it was completely broken in half. Trying to reach a live person at IKEA is unheard of. The 800 number says basically they are too busy and hangs up. You have to try throughout the day to call them various hours and hope that auto response is turned off and a live person finally answers. When that happened I literally waited on hold for about 45 minutes to have them ship another table top out.

My order arrived and a piece was broken. I figured this is annoying but not the biggest deal. They will replace it. For three days now I have been trying to get in touch with customer service. They don't answer their phone. I have called about 10 times and each time the machine routes me and then says "we are experiencing high volume" and then just hangs up. They don't provide an e-mail address to contact them either. This is doing business in bad faith. I can't even believe they behave this way. I just want to sort out my problem but they don't seem to care. Very upsetting. Come on Ikea, you should be better than this.

Scheduled a return pick up on 25/9/2018. 09/23/2018 Thank you for your order. We will begin processing shortly. 09/23/2018 Order has shipped from the IKEA distribution center. 09/25/2018 Order has been successfully delivered. CALLED THEM ON 05/11/2018 SAID THEY HAD NEVER RECEIVED THE PRODUCT, AND I AM STILL WAITING FOR MY REFUND!!!

Ordered a bed for my daughter's birthday. Set up delivery for a Sunday so I would be home. They call the day before to give a 4 hour window, I confirm. Then they call the day of to say 5 to 30 minutes away, I confirm... I go outside to wait and no one ever shows up. After an hour I go back inside to an email that says I missed my delivery! I call and after waiting on hold more than a half hour, the CSR tells me that they can't bring it back out today. I'd have to reschedule and she would be so kind as to waive the redelivery fee... What? You didn't deliver it the first time! Then I'm told after being put on hold another 20 to 30 minutes that they call one more time after the 5 to 30 minute away call to verify you're still home and since I missed it (because I was waiting outside) they just don't even stop and call it a "missed delivery".

My fiance and I bought an entertainment cf center which had looked nice via the display. The instructions seemed easy enough, and they were but they pieces they give you to put it all together are very cheaply made. They gave us these little cheap wooden pegs to piece together the cheap pieces of wood and the sizing of the pegs were way off and not sturdy enough to hold the wood. Most of the pegs broke off in the wood which made it impossible to get any other pegs in place. My fiance had to buy heavy duty construction glue in order to keep the wood in place. I literally had to go over all crevices with glue to ensure it wouldn't collapse. The only remedy I truly saw was to take a hammer to the whole entire thing. NEVER AGAIN will we buy from IKEA.

Me and my wife purchased a couch from IKEA online two months ago. A month later, after calling because of missing parts, sending wrong parts to our house, we told them, "Either you can send someone out to figure out the parts we are missing and they put it together, or they take it back." Instead of sending someone out they took it back, they told me we would get our refund once the couch has been picked up, well it’s been 3 weeks since they picked up the couch. For the past 3 days I have been calling trying to speak with someone about it, the line gave me a recording saying sorry they are too busy, try back another time, then hangs up on you!!! So today I called back and pressed 2 for sales, they had a rep on the line within 30 seconds. So if you still have money to give them, they will take your call, but if you're calling about a problem with an order or a refund, they will not let you thru to talk to anyone.

I purchased a sofa from online IKEA store with delivery option. The delivery came two weeks later from promised date. The delivery guy was by himself and asked me to help him to carry the furniture. Luckily, I opened the box to check and discovered that the frame was broken so I've not accepted it. Then I called 4 times spending 15-20 min on hold and was told that my refund will be processed within "next 24 hours". After a month of waiting, I have not still received the refund. I'm keeping calling IKEA. Horrible customer service. I'd never expect it from such brand. Will never shop with them again.

I purchased beds, sofa and clothing wardrobes from the Ikea store in Brooklyn NY and set delivery for the following Saturday. Got a confirmation on Friday prior remove the beds and on Saturday I never received the delivery. When I called customer service after not getting any information they told me they had a problem with one of the boxes and could not deliver the goods. The earliest they could deliver was Tuesday and we had to sleep on the floor. Finally Monday I received a confirmation that the goods would deliver the next day but on Tuesday I called customer service to find out that they lost my order in the warehouse and it would take 48 to 72 hours to find my goods.

We bought last Saturday (Oct. 20th, 2018) on a trip in Vienna (Austria), at one Ikea shop there, 2 cabinets from the Ivar system. Once arrived in our city back home in Romania, we tried to assemble them. One cabinet worked out, the other not, due to some holes that were wrongly positioned. The "Kontakt” link on the Austrian Ikea´s website leaded us on a closed loop, without any phone number or e-mail address. We called then Ikea Bucharest (Romania´s capital city). They said they cannot replace the defective item since they are a different shop. Please note it is however a regular Ikea shop! They said that, even if it is IKEA´S FAULT, WE should go back to Austria and get replacement there!!!

We purchased a large kitchen on March 15, 2018 in Richmond, BC. Our problem since then (It is now October 22, 2018) is that we are not able to get the decor strip (trim) which has to be mounted on the top of the cabinet as well as underneath in the correct color. Hence our kitchen is unfinished. The local IKEA supposedly referred the request to the Head office in Toronto. We were never contacted. In desperation I finally sent a certified letter to Marsha Smith, the president of IKEA in Canada. That got some attention and I was contacted with the news that the merchandise was on the way.

How can a store employee set out to humiliate you? Well they do at IKEA. I have never been so disappointed and outraged in my life with the actions of a Store employee when I tried to return an item which had reduced in price: apparently that is not allowed - at least not by the psycho that served me and called the police. Needless to say the Police did not find anything to complain about. But will I buy anything from IKEA again - you gotta be kidding if you think I will.

My first order (2 bookshelves) was "lost" (i.e., they assumed they delivered it to the wrong address on the way to my house since it wasn't on the truck when they arrived for the delivery and it wasn't at the warehouse). So I had sat waiting for them to deliver only to have the truck pull up with nothing. Then I was told on the phone that the reorder would come on the following week, but when I called to check again they told me it was coming the week after that.

Absolutely awful customer services. Never experienced anything like it. Got through after around 32 minutes wait. Assistant was unhelpful on the phone and wasn't very kind. She put me on hold. That was 20 minutes ago! I'm now back in the cue with another 30 minutes to wait before I can get through. Shocking!

I've placed two orders online with Ikea. The first time was in 2016, and I used a debit card to pay for the order that I place on a Friday afternoon. Monday morning I got a call from my bank telling me that my card had been canceled. Seems that someone had made a $283 purchase at a CVS in Atlanta on Saturday morning. When that sale went through, they attempted to make another purchase. Thankfully the things that they were buying were so out of character for my buying habits that it flagged the account. They then went all around Atlanta trying to purchase other merchandise, but by the third time, my card was canceled because at the same time they attempted that purchase, I was using the card in my small NW Georgia hometown.

The delivery showed up, late, but everything was intact. Took a month all in all, and it was frustrating how the delivery team never called to warn that they would be late, or not show up at all. I still think it's inexcusable to make customers wait when you have no intention of attempting a delivery.

HORRIBLE. I ordered a shelf system on 9/1/18 and it was supposed to be delivered on 9/14/18. I called IKEA and the shipping company and they said they weren't sure when the package would arrive due to delays. I called again to check the status and they gave me the same answer of "We aren't sure". After two more weeks of waiting, I called again and they said they lost my package and they would have to re-order it.

What #IKEA online don't state in their terms and conditions: 1. They will only delivery to your area of certain unchanging days a week (Mondays, in my case); 2. It may take them more than 2 weeks to confirm your delivery date and send your items to the delivery company; 3. They will not provide you with a confirmed delivery time until less than 24-hours before your delivery (I received 17 hours notice - so good luck booking time off work); 4. Their customer service line will automatically disconnect your call rather than putting you on hold most of the time, due to "high call volumes".

Burlington, Ontario store... Made an appointment with kitchen planner, paid 120 for two hours. Had delivery... all good. Contractor who is doing reno on house finds out the cabinets this lady had done the plan for doesn't fit... Actually doesn't even make sense at all. Pieces missing... Panels wrong color... Extra pieces didn't need. Cabinets two toned... They had included even the wrong color!! Contractor spends 8-9 hours (with us paying him) to straighten this mess out. Had to return to store get proper cabinets that is required to fix this crazy mess!!! Would defo never ever do a Ikea Kitchen again. Their planning department as no idea what it is doing. Such a ripoff. Totally disappointed!!!

It is the worst service I have ever had in my entire life. I bought furniture from an Ikea Store with pick up and delivery service for 4000 USD. They brought me with a lot of missing pieces that could not assemble. Then they said they can't fix the issue because it is very complicated. Then I wanted to return everything. They came to my apartment for four times and they realized that truck is full and went back and forth. They consumed my two weeks, I had 4 days time off from my job because of these guys. I will never ever buy anything from Ikea.

The delivery was weeks late, very expensive shipping, damaged in shipping and materially incomplete missing about 80 hardware items. After several rounds of customer service, many more days of delay to replace a damaged component and to finally send the original hardware, several hours of frustration with the mix and match style of instructions that were, in some instances, simply bizarre. This was not a complicated piece of furniture to assembly, they just made very difficult. Poor quality materials, poor value, poor service. This is not a company with which to do business- EVER!

If there was zero star option I would choose it. Never ever purchase anything online from Ikea that needs delivered. They outsource to local delivery companies and it’s totally chaotic. They tell you they will deliver it between 9 AM and 9 PM and then you should receive a call the night before that day to tell you a smaller window of time. I called to reschedule the day since I couldn’t get off work with enough notice for the original date.

Conshohocken PA store - I went to the bathroom section to order a sink, cabinet and mirror. The service rep has to order it thru the computer. You pay for it then and wait in a line for 20 min. Then have to go over to the pickup area to get it. Waited 25 min. and all the service rep got right was the mirror. It wasn't even the cabinet, it was some storage sys. and she didn't have the sink on the order. Had to go back and I showed another rep. what I wanted. She also told me that I had to purchase the legs for the cabinet, so she put that on the new order with the cabinet and she said the sink.

at the store so they couldn’t pick it up. Manual delivery was scheduled for 10/6. Never showed. Called and complained. Was told it would be delivered 10/9. Went to the store and they said it was rescheduled for Sun morning 10/7. Got an email on 10/7 that it was scheduled for 10/9 again.

During checkout we forgot and they did not ask for our IKEA family number so we could use our coupon. I called to see how we could resolve this issue. A very rude customer service rep told me I would have to return it and purchase it again. I will return it and go somewhere else. Very bad experience at the Merriam, KS location.

IKEA. Used to love them until I had the unfortunate experience of dealing with them online! Or should I say trying to deal with them online. This has been the most frustrating experience ever! Long story short. Ordered furniture online for a sale in June - when I got to the check out - surprise - said my order couldn’t be completed due to technical errors. So phoned next day and was told no problem. They were too busy and the system couldn’t take it and would honor my sale price. That was the end of the good news.

The product was not tested well. Was supposed to be assembled at home, but was impossible to assemble as per the instructions. The supporting wooden things were not locking into place even after two of us struggled for almost an hour.

I have recently bought a couch in store in IKEA Stoughton branch but the inner cushions were missing. They gave us a form to pay for them and said they would add the cushions to our order and ship them together if we pay for them with that form. 1) The cushions did not arrive. 2) We paid with the form but the clerk apparently checked out 2 of them instead of 3 although form clearly specified the quantity as 3. Now customer service is telling me that I have to go to the store again to buy the 3rd cushion because there is no way to pay for it online or on the phone. I don't have a car, and had to rent one for the day to be able to do this. Now I have to rent another car. Even if I want a return, turns out I have to go to the store and pay for pick up. I was very happy with IKEA in Turkey. Clearly IKEA in US does not care at all about the customer experience. I wish I hadn't bought from IKEA. This will be the last time.

Let me start by saying I was warned by my brother that the shipping takes about 2 or 3 weeks. That was fine by me. I placed the order at the end of July. After a month I called the number a bunch of times with a response stating, "Higher call volume than usual. Please try back later." Then I sent 3 e-mails. Finally someone got back to me apologizing what have you. Delivery service only does Tuesday, Thursday and Saturday. I scheduled for the following week and get an email with all the information. Thursday rolls around so I call delivery company. Ikea never sent over information.

I ordered 2 desks from IKEA online and when the package arrived they only sent the legs and didn't even send the tops!!! I was hung up on multiple times trying to call in due to "high call volume" (Have you never heard of a hold line???) I tried to email but the email doesn't work. The online inquiry asks for things that I don't have and don't know how I could get (Like a number on the barcode of my receipt. I ORDERED ONLINE AND DIDN'T GET A BARCODE). I am just blown away that this company who I have purchased from for a while, has such horrible online service.

I ordered some furniture from IKEA on August 4th, and just now I have been noticed by delivery company that my stuffs have been delivered back to IKEA warehouse after countless calls to IKEA and 6 times reschedule. I tried to call them and asked my money back, then the call have been dropped immediately. Honestly, just don't do this business if you - IKEA is not able to provide basic services. I never had this kind of experiences since I started to order merchandise online, and I wouldn't order anything from IKEA if I saw so many complain to IKEA.

I ordered an Erktop chaise couch on 9/12 and asked for the earliest delivery date of 9/27. I was sent an email on 9/22 (10 days after ordering) that the item was shipped and the delivery company would contact me to schedule. 9/27 has come and gone and I have not received any call or notification on when my delivery will be here. I called IKEA and they said the third party shipping company had our order and it may just take a few extra days for a rural delivery. I do not live in a rural area, I live in the capital of South Carolina, a 1.5 hour drive from the Charlotte IKEA.

This is the worst place to order anything online. Worst customer service! I will never purchase anything from IKEA ever again! I am still waiting for an item I paid for more than 1 month ago. I really don’t know how they are still in business.

I am far too frustrated to write anything sensible. So I will tell you that if you buy from this company, you will be extremely upset before you get your item. They often do not answer the phone and the amount of money you spend means nothing to them. No matter how hard you work for it. It truly destroys everything by the time it arrives. I'm still waiting.

Attempted an online purchase 8/27. Changed a single item before it was picked which broke their entire capability of processing an order. Still waiting on a $1300 refund a month later 9/28 because they processed the order incorrectly...didn't initiate a partial refund because their accounting and phone staff are lobotomized. Get ready to be left on hold for hours, make the same call a dozen times to find out your refund has not been processed. Oh and when they say they pushed this to their manager or put your refund on the RID list to expedite your refund...they're lying...they don't know how to do that.

I love IKEA products, and don't even mind the gargantuan stores. Always chow down on some Swedish meatballs and take some sweet rolls home. I've bought numerous items there, large and small. Assembly has always been precise, never a missing part, and durability has been better than expected even with items I bought for the kids room. So this time decided to buy office shelving and a couple of large wardrobes and have them delivered. In the end, about $6k worth, so not a small purchase by IKEA standards. Ordering process a bit tedious navigating all the options and such but got it done without too much hassle. THAT'S WHERE THE GOOD EXPERIENCE ENDED! So the first thing after I order is notification that it is going to be 20 days before my scheduled delivery.

I had an entire kitchen delivered in July, including the Karlby countertop for kitchen island. That item stated online (and was verified by the woman taking my phone order) that it is made to be cut to size and comes with 2 strips to place on the raw edge. However mine did not come with that. I spent an entire MONTH calling and not even getting answered, then once I did I supposedly had the item shipped to me. The item never arrived and I never received tracking. This happened 6 times! Every time I called I got a different story.

I love the concept of IKEA. I love the design and thought put into the products. But the actual executing at the stores SUCK! First nobody knew anything when had questions about the curtains. They spent more time telling me they never made a particular item even though one such item was on the shelf behind them-I found out later on my own.

I had a delivery over 2 weeks ago and I had 28 items missing out of 42. American Logistics delivered to my home here in NV and the two delivery guys were very rude. One of them even dropped/slammed the box on the floor after he asked me where it should be placed and he even put it in the wrong spot! I clearly and politely asked him to put it by a certain wall and he put it on the other side, dropped it and walked away. Then, (in an aggressive tone) he proceeded to tell me to "contact IKEA about the missing items" and that "they can't do anything about it, since they're the delivery company." I was already informed 3 times by the other employee, but this one was very defensive, almost lecturing in a way. I figured, it's totally fine, brush it off and allow myself get this situation resolved.

EVERY step of the way has had issues, from ongoing delayed deliveries, missing items, lack of updates from IKEA on delays and missing items, difficulty in reaching customer service to inquire on said delays/items, inability of staff to properly follow through with pick-ups/refunds therefore resulting in delayed pick-ups and refunds, missing parts or parts that were not finished being cut. Like others, I have had to waste hours, days and much energy waiting for deliveries that never showed up, putting aside tasks I could have completed had the schedule been adhered to or updates on a modified schedule at least been provided to me. I am overdue compensation for this trouble. Like others, I'll be justifiably reporting IKEA to the BBB and FTC and publishing bad reviews wherever I can. The first and last time I'll be shopping at IKEA. And I hope IKEA soon gets what it deserves: to be shut down.

I ordered online. Delivery was supposed to be a couple of weeks. After that date passed, I called and they told me that the emailed date means nothing because I'm in a remote area (which I'm not!). They said the delivery company would contact me. Weeks pass and I don't hear. When I call, I can't get through because they are experiencing bigger than average calls. When I can get through, they transfer me to a manager but I get cut off because they are experiencing bigger than average calls and want me to call back!

I had a really bad experience with IKEA delivery and assembly service. The delivery team missed delivery of several items of my order. They also failed to show up twice on the scheduled assembly time and the customer service has been terrible with communicating on when it will be done. I don't even know why they offer the assembly service if they cannot fulfill the assembly order. They outsource the assembly service to 3rd parties and have no control over the people and service provided by 3rd parties. I suggest to buy Task Rabbit assembly service instead of IKEA assembly service.

Shopping at IKEA is always a mental challenge, the only place that I get panic attacks. I can respect a store that wants you to see everything that they have to offer, that is fair; but it is overwhelming. That IKEA has a ton to offer is super cool! The prices are unbeatable. The furniture is very nice and it works, almost everyone in America probably has things from IKEA...but the customer service...the people that work there... They do not care about the customers. The team members are borderline hostile to the customers. Instead of viewing the customers as the reason they have an income, they view the customers as a waste of time. It's almost like they have been told to treat the customers like garbage so that IKEA can make money off of deliveries.

Horrible or almost none of good old American customer service! Maybe because they know, that there no other comparable competition - they just spit on basic service requirements! In Miami store they hire SPANISH ONLY speaking help; and it’s impossible to ask them anything. They don’t even apologize! Associates wondering around in a sleep-like state, ignorant to any request. And it’s in almost every dept. Very negative experience. Will never come back.

HORRIBLE!!! I ordered two couches online and decided to cancel my order because it was going to take 4 weeks to deliver (they should have mentioned that before I placed my order). I couldn't get through for days until September 3rd, a rep was able to cancel my order and emailed me an attachment that said "canceled". I still have not been refunded over $2,400 on my credit card and have been calling every day for a week. Had to have my credit card put in a dispute with them so I can get my money back. WORST company that I have ever had to dealt with ever.

Like everyone is saying do not I repeat do not purchase anything from this fraudulent company. Their product is about as good as Kmart brand just hella unorganized and **. Nobody to get help from but a bunch of customer service reps, I use to dream of purchasing a kitchen from them, bleep that, stick to American made products and companies this company know they falling under, I don't see them around much longer.

I placed an order for a trundle bed July 26, 2018 with delivery date of 1st of Aug. I was called by the delivery company on the day of delivery that the boxes were damaged and couldn't be delivered. I received an email stating that my order had been delivered. After several days of calling the phone # and never being able to get through, I finally spoke to someone who had no record that my item was not delivered. They said they would credit the delivery charge and resent my bed, oh, and give me a $30 gift card. LONG story short, finally on 9/19/18 my entire order has been delivered, after numerous calls. My credit for the delivery still has not been issued. I will NEVER order with IKEA again. Buyer beware.

NEVER EVER buy from them again!! I don't know how to express my awful experience with my IKEA purchase. Terrible!! They (re)scheduled an order, three times, NEVER shown up. My renovation processed forced to be shut down, and my contractors had nothing to do. Want to call customer service? Forget about it. They put me on hold several times, literally, for more than 2 hours. (Two times they promised me to call me back, never happened!!) In the end, they apologized and offered me a 100 dollars gift card from their store. So insulting. My purchase was more than 10,000 dollars. I'm from Sweden and used to work with IKEA, but here in Canada, just go to Wayfair and Home Depot. They are super supportive, on time, and reliable. At least in my case.

Terrible online company, they have no idea what they are doing. Stores maybe nice but online it's terrible. Always late, delivery people need signature and you don't know when they are coming. Phones not working. Website crap.

DO NOT BUY ANYTHING AT IKEA! If you ever require customer service you will be on hold for an hour plus. I had to call them on 3 different occasions over a 2 month period and each and every call I was placed on hold for over an hour. When I spoke to a customer service person, I told them of the extremely long wait, they said they were aware of the problem. I just called again and got a voice message said due to the extremely high call volume, I would have to call back later and then got disconnected. Obviously management at IKEA cares only on sales volume and has no concern about customer support.

Ikea in the US is the worst company ever. Never shop there. I spent about $5000 there at three different time. Each delivery has been delayed, when rescheduled items were always missing. I spent each time I call them 1 hour on the phone before to have the chance to speak to a representative who never had solution. The missing items were sold out and I am still not refunded. I ask for a appointment to install the kitchen, never heard back about it. Today, Ikea does not pick up any phone call anymore. I have still a fridge and hotplate missing (about $1000) and no way to speak to anyone as the emails on their website are not working neither. It has been 2 month that I am waiting to have a kitchen. If you want to eat hot someday, never shop your kitchen there (or anything else).

IKEA provides one phone number for all of their customer service. This covers the entire United States and is run out of one call center, I was told by an associate. Fantastic. I wanted to return a large bookcase I purchased online, but couldn’t get through on the phone, so I had to drive 50 miles to my local store to arrange the return. The delivery company picked up the return (I paid for that) and over a week later, I have not had the refund. No acknowledgment that they received it, nothing. I cannot get through by phone to find out where my refund is. They keep saying the call lines are busy and to call back.

I ordered a bed frame and mattress through the Ikea website on 9/6 and chose the earliest possible delivery date, 9/14. I got an email saying the order departed on 9/11 and then on 9/14 the order never shows up. I call the delivery service and they say that they couldn’t find the boxes so they left without it and that if they can’t find it by Monday they would call Ikea. I then called Ikea and they said that they would try to find the lost items but they could not provide a time frame. Will never order anything through Ikea again.

I will not even give them a one-star rating. IKEA store 399 in Burbank CA uses a delivery service called T-Force Final Mile. They delivered and installed a wardrobe planner to my house, they damaged my ceiling and stole my husband’s car keys. I have never experienced the level of unprofessionalism until I dealt with T-Force employees. The unfortunate thing is that IKEA continues to do business with them and does not advise their customers that they are using a third party deliver and installation service.

I ordered one single item online on 8/18, and was told that it would come on 8/23. 8/23 came by, and no package came. On 8/27, I was told that it was late, but the delivery was now being handled by FedEx, and would come within the next 5-7 business days. 7 business days passed, and still no package. I called customer support to find out more information, but all they could tell me was to talk to the resolutions department. Yet, every time I call, I get a message that they are “experiencing higher than normal” activity, and my call is subsequently dropped.

Ordered some new furniture for a flat I'd just moved in to. The delivery did not turn up on the day we were allocated. Tried to contact IKEA (near enough impossible - the only way is through a live chat in which you have to queue for ages). We eventually got through and were told the delivery had never been processed, despite us being given a delivery date AND time slot (time booked off work for this). They re-arranged the delivery but the soonest they could do was a week later.

I went to IKEA to buy a bed frame & mattress. I asked an employee for help with the bed frame box and they said that they couldn't help me. It was all self serve. I had to pull the box off the shelf, wheel it to the checkout and then load to my car. Unfortunately, it wouldn't fit in my car so I had to stand in another line to schedule delivery. I paid extra for a specific delivery time (8am-12). Day of delivery they showed up at 7:30 pm. I had purchased tickets to a show and plans with friends that I missed because of this delivery issue.

I have NEVER experienced such terrible customer service from a company before. After going to IKEA I was not given all of the boxes by an employee for the dresser that I purchased. I discovered once I got home and opened all my boxes was only given 3 out of the 6 dresser drawers for my dresser. It has been two weeks I still have not gotten the dresser drawers delivered to my home.

Purchased and received one Hemnes dresser and one chest of drawers. After assembling the units, I opened the boxes to assemble the drawers only to find all the drawer wood contained pine tar (my evaluation) on the surfaces. When I called, they readily agreed to replace the wood. Two weeks, hours on hold and many, many calls later (when I could get thru to a human), I still have no idea when I will receive the replacement wood. According to the dates of similar product complaints on the web, it seems this product defect has been around at IKEA for over a year. Today I call Customer Service and only get a busy signal. How many problems do they have? Poor quality control AND poor service. Why go back?

Ordered a bed online. Headboard came damaged. When I call the main number to reach customer support I get a message saying they are too busy and I need to call some other time. They do not take your number in order to call you back. I have seen reviews online where people have tried to call for days with no luck. I have a half built bed and have no idea what to do next.

l ordered a wardrobe and some other pieces online. The delivery was incomplete. The delivery guys wouldn't let me write on the docket what was missing so l scribbled "incomplete" alongside my signature and they weren't happy with me. l had already listed on their other copy what was missing so they had given me the second sheet to sign. They told me to phone Ikea and it would be sorted out. l have been on the phone waiting for someone to speak to me for 44 minutes now. No warning of any delays and no indication of how long l will have to wait. To add insult to injury the music l am subjected to is horrible.

If I could post this review with zero stars I would. It's inconceivable that it would take 2 weeks of calling, multiple times every day to finally talk to an actual customer service agent to tell them that the mirror I ordered was delivered cracked. It's bad enough that the mirror wasn't delivered during the 1st delivery window although it was included in the tracking info and supposedly on the delivery truck. This happened after I was on hold for 1 hr. & 54 mins to reorder the mirror. FIRST AND LAST TIME I'LL PURCHASE FROM IKEA.

I bought an Arkelstorp Desk in IKEA Belfast and assembled it yesterday. All the parts were there but the instructions (37 steps) were not clear and we found one of the legs was badly cracked. When I tried to contact IKEA to get a replacement there was no phone number given for the Belfast store and the customer helpline had a waiting time of 45 minutes. So, I emailed them and tried to upload a photo of the leg. A message said the image was too large and so I had to reduce the size and then start the whole process of entering my details again - from scratch. I have wasted over an hour of my time on an issue where IKEA is at fault. I have noticed over the years that the quality of IKEA products has deteriorated, they now use plastic instead of metal and the range of solid wood products has diminished greatly. I will use IKEA only sparingly in future.

I purchased several furnitures online with IKEA a while ago. I am not going to go into details, but I do like to share that my shopping experience was horrific from A to Z mostly due to the terrible customer service. The furniture themselves (when they finally arrived) was easy to put together due to clear instructions, but the shopping process was bad due to poor communication between the online customer service employees; at one point I thought the furnitures (one three sectional sofa, two shelves, nesting tables, and a couple of lamps) were lost.

They have lost our product and have not refunded our money. This is going on a month now. For 2 weeks we have been trying to get a hold of customer service without any helpful luck. I wish someone would read this and get a hold of us. I have never had any problems with any other company getting the product I ordered or getting my money back.

I called IKEA with a question about a countertop that I wanted to cut before I decided to order it. Spoke to a kitchen service rep who was beyond helpful and told me I could have it delivered, no problem! Ordered the countertop on August 11, 2018, giving me 16 days to get delivery of in stock before I had to go back to work. Plenty of time, right??? WRONG. I was informed that I had to be present to sign, even though I asked to waive the signature, because they wanted to deliver the item on my 4th day back to work.

Hi I'm Santhosh from Hyderabad, today I'm totally dissatisfied with food provided in IKEA restaurant. I ate veggie balls. It doesn't taste good. It's like eating plain vegetables without masala. My suggestion is provide Indian varieties and arrange one excellent cook from reputed hotel...or recruit candidates from nearby hotel management institutes. And I ate mango cake. It tastes like medicine tonic... Most of the people were just thinking why he have taken this food and not eating...simply leaving. Even beverages also not good.

Had I known the delivery company IKEA works with and its telephone support network was so sub-par, I would have saved myself the 4 hours I spent waiting for my order today and simply gone to the store. After not receiving any update on my order past my due delivery time, I called IKEA customer service only to be informed that my item had not been collected that morning. If that was the case, it would have been really considerate had someone contacted me to let me know rather than leaving me to wait all day and requiring me to call up to find out where my items were. Sandy, the customer service representative I called then assured me my items would be delivered on Monday evening and I would be able to receive a shipping refund if I stayed on the line.

If you are relatively handy I understand the draw of ordering from IKEA, but please please please reconsider, especially in the NYC area. I initially started having trouble with Ikea over trying to order online. It kept giving me an error message. So I went to a store and ordered. Then proceeded to spend 40 min waiting online to pay for a piece of paper.

I ordered a sectional online and scheduled a Saturday delivery a few weeks in the future. I had absolutely no problems with my order and delivery. I was really concerned after reading these terrible reviews but XPO in North Carolina was perfect. Their robot called the Friday before, giving a 4hr window. The driver called 30 mins before the actual delivery which was in the window. Some miscellaneous complaints about the website. IKEA is not designed for e-commerce. They are a big box store. The customize your couch tool is cool but it only works in IE. Additionally, once you're done customizing, the site provides you a 10 digit code to add all the components to your cart. When you get to the cart to enter the code, they only allow 9 digits. Complete waste of time. You need to write down all the items and add them individually.

On August 12, 2018, I ordered a bookcase. It arrived in two boxes, one with half of the bookcase and the other with half of a TV stand. We contacted IKEA, after two days of being put on hold for hours, we finally got through. We were told that IKEA would pick up the TV stand box and deliver the correct half of the bookcase September 7, 2018. We did not receive a notice of the four-hour delivery window today, so we contacted IKEA and was assured by Cortney that the bookcase would be here between five and nine tomorrow. She provided a number to a shipping company and we tried the number provided.

My fiancé and I have been TRYING TO GET OUR IKEA KIVIK SOFA delivered by XPO LOGISTICS for THREE MONTHS NOW! We have both taken days off work to wait fruitlessly for this Ikea item. We have wasted at least 48 hours cumulatively, making useless calls to busy and/or non working circuits, being put on hold by dozens of Ikea and XPO customer service reps (many of whom were very helpful, but apparently unable or unauthorized to resolve this problem) and waiting at home for supposedly "Confirmed" deliveries.

Went to local IKEA in Tampa Fl. on 8/4/18. We shopped for bookcase and found one we wanted. Went to pick up and it was out of stock. Store suggested online purchase. We ordered online and were told it would arrive on Sunday 8/12/18. Received auto call confirming delivery and window of 11am-3pm. No call no show. We called and waited on hold for over 90 minutes. We were told they couldn’t find our order but someone would call the next day. This scenario was repeated the next 2 days, no call no show, wait on hold if we were even lucky enough to get connected. At least 10 times we called and their message was that they had too many calls to answer phone..."click", are you kidding.

I purchased this product on 8/22/2018 and assembled it in the next two or three days, only to discover the right hand side of the smaller desk drawers was missing. I immediately called IKEA, probably on 8/25 or perhaps 8/26 and, after an interminable hour+ wait (how does IKEA stay in business?). I finally spoke to a Danielle who seemed to understand the problem and ordered me a replacement part Case IKEA case #**), saying it would be sent FedEx, as I recall. Today is 9/5/2018, but still no replacement part nor acknowledgment of previous inquiries and no shipment info. Is the part still being sent, perhaps from Sweden?? It is frustrating to have neither the missing part nor a report on expected delivery. It is doubly frustrating to be unable to reach IKEA by phone. (Today, "Due to unexpectedly high call volume... we cannot take your call." - totally unacceptable!) Please let me know ASAP the status of my missing part.

Ordered online some pillow covers and inserts. One of the navy blue pillow covers had discoloration of red throughout the pillow. Cannot get in touch with customer service to see if they could send me a replacement because their phone system says they are experiencing high volume calls. Like the other reviewers that posted (which I did not read, my bad) I am having same issues. I really didn't think ordering pillow covers and inserts would be a problem, but I guess when things are inexpensive, you really do get what you pay for! Terrible customer service! Tried to email, but you have to be a rocket scientist to get that email through!

IKEA's phone hold times are often over an hour or they cannot even take your call. Each person I talk to tells me something different. They charged me for my items before I received them. I had to reschedule my delivery three times because they couldn't complete the delivery. Turns out they use a separate delivery company. I called the delivery company and they said my items had been lost and it would take at least 48 hours for them to search for them. This is absurd, ridiculous, and I feel as if I am living in the twilight zone. This is the largest purchasing hassle I have ever experienced. This is my first and last time dealing with IKEA. Absolutely unbelievable.

We ordered 6 furniture items and were told delivery was 8/23 between 9 and 9. We waited all day and at 4pm were told the driver could not be there and would have to reschedule for 5 days later! We had driven 5 hours to be there the night before, we had scheduled Ikea's assembly people to be there the day after. XPO blamed it in on the IKEA truck not getting there on time and gave I had gotten three emails giving me updates all day that the order was delivered to them and that it was on its way to us. XPO said the emails were automated. I explained then they need to change something. You can't have people there all day on a day THEY give us, and email that everything is on time then at the end of the day they say you need to do this again 5 FIVE days later!

On July 23 I bought a bed, frame, desk and TV console at IKEA to be delivered to my son’s apartment on July 29 between 9 and 6, (date and time picked by IKEA and also circled in RED by store employee). Son was at apartment all day between 9 and 6 and no one came. We called IKEA who said to call XPO Logistics. We called XPO Logistics and the goods had NOT EVEN LEFT the IKEA store. XPO Logistics said that the earliest they could deliver was August 2nd but that I had to schedule it AGAIN. I was then transferred to Customer Service who said that the earliest was August 3rd but that she also needed two other possible dates? After this, I said that I needed to speak with a supervisor and was transferred over to a “Conflict Resolution” employee. We were on hold for over 1-1/2 hours. By this time I had decided that something was wrong and wanted to cancel the whole transaction.

I ordered a shoe bench and the seat part of the bench is damaged. I called the customer service number to report this defect immediately since they advise to let them know of damage within 48 hours of delivery. Well, the customer service number is bogus. There is a recording saying "due to higher than normal call volume, we cannot take your call. Please visit our website." And then you are disconnected. I went to the website and sent an email regarding the damage. Ikea claims a response within 48-72 hours. Well, it has been 6 days and still no response. Furthermore, I attempted to submit a poor review of the product on their website and Ikea responded via email, telling me that my review cannot be posted because of their privacy rules and was against guidelines. So, buyer beware when you deal with Ikea.

If I could give ZERO stars I would. I was told that if I purchased an item that it would be delivered next day. Once purchased I was given a date 4 days later which I was not too upset about. What was very upsetting was that I was told that I would get my furniture delivered and assembled on Monday, September 3rd. I was given a window of 10am-2pm. At 1:02 pm I called and they contacted the driver which said he would be at my home by 2 pm. I called again at 3 pm only to be told that the items was sent back to the store due to “mechanical” issues at 1:09 pm. No call, text, email, smoke signal, NOTHING!!! I asked to speak to a Manager and of course no one was available. I was rescheduled for this coming Thursday at an unknown time. Thank you IKEA!!! We will be sleeping on the floor for 3 more days with hopes that the bedroom set will be delivered as promised.

I recently (8/12) ordered a lot of furniture from IKEA online, including glass Oxberg doors, sectional sofa, dressers, etc. It was a huge order. Actually, their website wasn’t working correctly, and I ended up having to make three separate orders (and pay 3 separate delivery charges), but I got everything ordered and chose September 2 as my delivery date since I was moving the day before. I got the emails saying thanks for my orders, and didn’t hear much after that, but then, I got an email on 8/30 saying my stuff had shipped to the trucking company. I thought, "Okay, no way I’m going to get this in time." So I looked online to read about IKEA's delivery service.

Purchased on 8/3/18. We paid and delivered to home delivery station at Palo Alto, IKEA with delivery date set on 8/11/18. We got call a day before for delivery window 11 to 5 on Saturday 8/11/18. Nobody showed up till 5:30 pm so we called IKEA, they said call North American. We called North American so they said, "When they went for pick up your items were not ready for pick up." (We already had wasted total of 2 hrs by now on phone hold to even know what happened.) We called IKEA to know what happened to our pick up. No sorry or anything. They said, "Oh maybe it wasn’t in stock!" We let them know that we have picked it up (all 3 pieces) and delivered to home delivery station at Palo Alto.

We ordered bedroom furniture on 7/14/2018, with delivery scheduled for 7/31. On that date, IKEA delivered 2 bed frames, 1 dresser, but NOT the 2 mattresses to go on the beds. Delivery company took note of this but said we had to contact IKEA ourselves about it. After 2-3 hours on hold, we reached customer service who said they call us next day to set up new delivery date. Heard nothing for days. Finally went online and found they’d scheduled delivery for August 14, I.e. 2 weeks later. Again, multiple attempts to reach customer service. Finally did, and decided to cancel order and buy mattresses elsewhere. We were told that they’d refund credit card within 7 days (ridiculous enough; credits should be processed within 1-2 days).

We purchased around $9000 in furniture from Ikea for our office. Two of the items purchased were the Bekant sit/stand desks. After about 3 months of minimal usage, the up/down functioning started to stutter. Now, it is completely inoperable. I have attempted to reach customer service 9 times over 3 days. After entering the correct sequence of numerical choices to get to the right department I was greeted with "we are experiencing higher than usual call volumes and cannot take your call" after which they disconnect. Here's a question, HOW THE HECK DO YOU HAVE HIGH CALL VOLUMES WHEN NOBODY CAN EVEN SIT ON HOLD??? Similarly I have tried in vain to email customer service. Ikea SUCKS!!!

LILLYANA Sheer curtains, 2 pair @$14.99. White, flower, 57x98 " / 145x250 cm. Article Number: 303.865.19. Total $29.98. Not for me - returned product, and they received 7/24, today is 8/31/18 NO refund and will not answer my emails and customer service cannot answer calls - you can't even leave a message.

I placed an online order for a corner shelving unit. The items were broken up into several deliveries, and after receiving the second I realized I did not yet have the corner pieces. This is the backbone of the order so I went online to try to find out if there was a delivery estimate. That's when I saw the email saying they had CANCELLED the rest of the order because that part was out of stock. Who does this!? A solid customer service program would contact the customer, update the delivery time... something other than delivering part of an order and cancelling the rest.

I purchased the STORJORM Mirror cabinet with 2 doors & light, white. I have no idea how to get the lights to work. I have also called customer service and get disconnected. I even tried leaving a bad review on the site and it tells me I have an error. It seems this company rigs their site for only good reviews.

IKEA's customer service is like the sound of one hand clapping. No disrespect to the average Joe working on the phone, managers are the problem. They are in the middle of a huge shake up and instead of being truthful, they have decided to mislead and deceive everyone. It's total chaos. Bad decisions snowballing into an avalanche. As soon as this post hits the site the snakes will be slithering about trying to deny deny deny. 2 hour hold times? Really? Shameful.

Yesterday I purchased few home decor items at IKEA INDIA HYDERABAD. I requested for delivery service for which they referred their delivery partner. They charged 500 Rs delivery and cash was paid for the same. They denied accepting card payment and no receipt was given. They promised delivery yesterday itself but till today no calls or delivery from them. IKEA is not responding when contacted.

Ikea needs to be put out of business. I had a kitchen planner. He designed it all wrong not what I had requested. When the delivery occurred, lots of wrong stuff was sent, parts were missing, no customer service, phone wait 40-90 min. No answer to my 10 emails. Planner added stuff to my order that I did not requested. It is cluttering my apartment and a hazard to my child, the parts are very heavy and I cannot move them. This has been my worst nightmare, the same with their team and installation service, job is unfinished and they charged more than the contract I signed. I will file a formal complaint.

On June 22, 2018, I ordered a shelving unit online from Ikea. I was told that it would take approximately two weeks to arrive, which it did, on approximately July 4, 2018. Upon inspecting the product, we discovered that the unit was missing all of the nuts and bolts that were crucial to assembling the shelving unit. I attempted to call Ikea customer service several times. Most times I was unable to reach customer service, as the number was supposedly 'not working at this time.' Apparently the phone lines were so overloaded, that a live person was unreachable. Over the course of one week and after spending at least 45 minutes on hold per day, I finally reached a live customer service representative.

IKEA Centennial, CO store is getting one star for their extremely rude checkout person "Allen" on express checkout line "22" on Aug 29, 2018, at 1.47 pm. I was not planning on writing a review as I like Ikea for its efficient designs, nice display, and meatballs. ;) So I called their customer service number and checked their website for submitting a feedback. Apparently, their customer service number 1 (888) 888-4532 is "busy" and "request" you to check their website (Both their customer service number and website are useless! Online there is no page to submit feedback. Ikea basically DOESN'T CARE about its CUSTOMERS!) My toddler and I was there to check out their new display for remodeling our new house.

We ordered a full kitchen including appliances in July 2018. Everything was supposed to be delivered on August 15. Nothing was delivered and no one called or emailed to communicate that. After calling and being on hold for approximately 1 hour, I was told it would be August 22. Nothing was delivered again and no call or email. I called again and was given the runaround and the blame game started by them telling me it was someone else's fault. I was told it would be delivered on the 29th and today when I called to confirm, no one answers after an hour of hold time and the delivery company is showing delivery for September 5th!!! I will be cancelling the order if anyone would answer the phone! Never order anything to be delivered from this place! If you want it, go to the store and leave with it cause that's the only way you’re going to get it.

Delivery was weeks late. I ordered $1000's in furniture. Order arrived missing a box. They sent me half a $350 dining table. Absolutely impossible to speak to anybody with the company. Logistics company was located on the other side of the country and their "customer service" was a joke. Filed a claim with BBB, where Ikea responded they would send me a new table. I said it had been a month now, just refund me my money. They said "We have no record of what you are stating reported as the table arrive short pieces." Wow, just wow. A week later, I got a call saying I was getting a delivery from Ikea! What??? They realized they messed up and are trying to send me the last box to prevent a chargeback... What a shady, horrible, dishonest company. I will never order from them again.

I Was trying to return an assembled chair, the waiting line was 1 hr or more. The associate was very rude & unprofessional, he returned the item for $212, and the full amount was $384, and he started cursing me out with ** words cause I asked him to read the receipt well. He left and went on break leaving us hanging and waiting for the manager. The manager didn’t even apologize for his attitude, and said she has to check with him what happened??? IKEA Paramus and IKEA stores, cheap items comes with cheap customer service! WILL NEVER GO THERE AGAIN!

I originally ordered $800 worth of furniture online from IKEA and paid extra for it to be delivered directly to my apartment by T-force. I received my order on the promised delivery date BUT half of my bed frame was missing. Turns out the idiots delivered the other half of my bed frame to the WRONG address (whoever they delivered stuff to right before me, as I guess I was the last delivery of the day). I immediately called the T-force delivery company who were extremely rude and told me they could not get in contact with the driver since it was a Friday and I was the last delivery of the day... even though it was only 1 pm. Ridiculous! I then called IKEAs customer service hotline and was on hold for at least 2 and a half hours!!!

We ordered a Malm king size bed incl. mattress (and Skorva midbeam) online. The delivery date was changed twice (the last time, one day before the agreed delivery date). When we finally managed to be all at the same time at the same place, the mattress was defective and dirty and had to be returned and on top of that the Skorva midbeam was missing.

IKEA has the worst customer service ever, it takes 2 hours for them to answer a call, I cancelled an order and it has been over 3 weeks and they don't post the return. Its impossible to talk to someone. By far the worst experience I have had!!

I ordered a couch at an IKEA story to be delivered to my home. The couch that was delivered was defective. In order to get an exchange, I had to wait two weeks after three phone calls that had wait times of 40 minutes to 2hrs and 10 minutes. I also filed a complaint and requested manager call back twice which never happened. I called to confirm the night before for new delivery and was on hold for 2 hours but was told it was confirmed. The following day I call to get a three-hour window and again wait on hold for 2hrs and 17minutes to be told the item is not on stock and delivery will have to be rescheduled for a later day.

I ordered delivery (XPO Logistics Philadelphia) of a sofa and paid to get my old sofa taken away. I had to take a day off work only to receive a call the evening before scheduling the delivery for a different day. So I wait at home for a second day and the delivery men refused to take my sofa away saying that it wasn't on their order. Even after I showed them the paperwork they refused. They were unbelievably rude despite me trying to be as diplomatic as possible. So now I am stuck on hold for hours trying to get through to someone to sort the mess out. I ordered from IKEA more convenience and easy. It was a huge mistake. They need to suspend their delivery service until they sort the mess out or get a new delivery supplier.

DO NOT USE IKEA'S DELIVERY SERVICE. IKEA and its courier service XPO Logistics will not deliver on time/if at all. They will give you the WORST customer service imaginable. They will keep transferring you to different people. Google XPO Logistics and IKEA; there are literally hundreds of reviews by people stating their packages being lost, being on hold for hours at a time for days to weeks. I have been rescheduled on twice and now they cannot locate my packages and are giving me the runaround.

We bought 4 or 5 small items in the Pittsburgh store mid-July, and when we got the shower curtain home and opened it saw that it was just a sheet of plastic -- no holes or any way to attach it to the shower pole. Returned it (cost: $7.25) to the Pittsburgh store via USPS since we live 3 hours away and could not return it in person. I have not heard a word from them in almost a month -- no email about having received it or a credit on my VISA. I've tried, spending literally several hours, calling and emailing IKEA to no avail. The phones are never answered but the one time a got a real, live person she transferred me and I was on hold for SIXTY minutes after which I hung up (NO ONE ANSWERED). I am super, super disappointed with IKEA's complete lack of customer service and will never shop there again.

I ordered a sofa with chaise lounge attached and was told it would be delivered in 2 weeks. When the delivery by XPO was delivered to my house the sofa was missing from the order, I only received the chaise lounge. I was finally able to contact IKEA customer service after digging for a valid phone number, and spoke with someone named Amanda. Amanda had a very could-care-less attitude and told me she couldn't do anything extra to remedy IKEA's mistake and that it would take another two weeks to receive the rest of my order. This company's customer service department is a JOKE! Do yourself a favor, go to a furniture store. DON'T order from IKEA. Hopefully this nightmare will be over in 2 weeks. I will NEVER order from IKEA again!

I wish I would've read these reviews prior to placing my order for delivery of two chairs from Ikea. I am experiencing the same terrible service. My order was placed on July 19, with an expected delivery date of Aug. 9. The date was then pushed back to Aug. 17. Now more than a week later (Aug. 21), I still have no chairs, delivery cannot give me a new scheduled date, and I've spend more than 2 hours on hold with Ikea customer service trying to get through to them with a new delivery date. They need to suspend ALL delivery service until they can get their act together and provide the service they are advertising! I will never again order anything to be delivered from Ikea and most likely won't shop in their stores either because of their awful customer service.

I have ordered couple furniture and it has been delayed 5 TIMES!!! I spoke to the delivery company (T-Force Final Miles) that is going to make the delivery and they said it will take 5 days when I ordered the furnitures 2 weeks ago. I am mad because the delivery was not made during the promised time and constantly wasted time waiting for the order and talking to them over the phone. DO NOT EVER ORDER DELIVERY WITH IKEA! I would give 0 star if possible...

The website: everything but user-friendly, since you're able to report any issues regarding the web-shop, that's what I did via an email, but nobody answered back. I didn't even get a confirmation email. Why bother then? I used to really like IKEA's furniture and brand image, but this purchase showed me and my husband the opposite. After reading the reviews, I consider myself lucky for receiving all the items ordered, I was 100% sure I'll need to chase the ghost of IKEA customer service because of missing items or other issues. We got an automated call regarding the delivery date. The transportation company called my husband in time, fortunately, and delivered quickly the goods inside the apartment, on the 2nd floor. They were kind and friendly.

See now that others have had similar experiences. OUTRAGEOUS customer service issues w IKEA. Ordered couch July 24 for delivery Aug 7. Never came. XPO Logistics originally claimed they didn't have all items to deliver; then say they have but I need to arrange new delivery date with IKEA. Then told by IKEA (when I am finally able to get through to a human by pressing “purchase product” option) that they are having issues with XPO and are unable to set a new delivery date. Could be 4 weeks or 8 weeks or longer. So I say - let’s cancel that order and I will buy new one to pick up.

On June 12th 2018 I cancelled my order that I ordered online. I wanted them to take my old range away. I read about it online, but they don't have that service available online. Only if you buy the items at the store. So their representative suggested I cancel the order and then go to the store so I could be able to have that service. She said she would process the refund and it would be 7 to 14 business days. A month came and gone. Still no refund. As anyone who's ever tried to call Ikea you either get all circuits busy or they will put you on hold for anywhere from 45 minutes to 3 hours. I ask again about my refund and they told me that whoever received my items did not check them in or check some box or something. Great. Can we now handle the refund... I also asked if we could speed it along since someone on their end made a mistake.

T-force should be called t-flakes. They have scheduled and confirmed three deliveries and no show on every one. Every call to them was over an hour on hold. No call backs as promised. Confirmation calls are a robot. Our only option is to sit back and see if they will ever show up with our shipment.

Ordered furniture on 8/1, and as of 8/18, still do not have the furniture. After multiple calls to Ikea and to XPO, the courier company, no resolution. XPO says they are pending the furniture from Ikea, despite XPO calling twice to schedule a delivery. Ikea can’t provide any timelines, nor will they let us just come pick up at the store. I’ve been told an online order is different than an in-store pick-up. And when I asked to simply cancel my online order, was placed on hold for 30 minutes and the call disconnected. This is unacceptable service and it’s very clearly I’m not alone.

Awful experience with IKEA delivery. Scheduled a delivery for Saturday, received an automated message on Friday saying it would be there from 11-3. So far so good. Nothing came in that window, nothing was delivered, no update email. Finally received a message that it only just arrived at the warehouse after I wasted a day sitting around the house waiting for it to arrive. Then XPO Logistics (IKEA delivery service) said that they had lost the package, and it would take 48-72 hours for them to even locate the package. I am now looking at the package being hopefully delivered on Tuesday at the earliest, when I scheduled it for Saturday because I have school starting on Tuesday. A four day delay with no explanation, impossible to reach customer service and no attempt at customer information at all. IKEA and XPO Logistics are terrible delivery services that are completely incapable of what they are supposed to do.

Don't believe what the website describes for their "Click and Collect" service. Here's what really happens...You DO click and of courses, pay. Then you set up a pickup time frame, such as "pick up time between 1:30-5:00". However, when you arrive at 1:30, thinking that your merchandise should be ready to "collect," you will be told that it is NOT ready, and they have no idea when it will be ready. It could be a half an hour, 1 hour, 2 hours, 3 hours... They CANNOT tell you; you are just supposed to sit there and wait. You see, in the view of the Paramus store, they have until the END of your time frame to get your paid merchandise together. And by the way, if you at that point ask for a refund, you will be told that it takes 48 hours to get your money back. Unacceptable.

I ordered a table and 4 chairs online on 8/3/18 with an estimated delivery of 8/10/18. Received an automated call on 8/10/18 that items would be delivered between 1pm and 5 pm that day (good thing my husband works from home, because that's not much notice for someone to need to be at home in the middle of the day on a workday).

I purchased 4 sets of IKEA STUVA from Stoughton MA store. As I was putting them together, 2 of the frames were missing a couple of hardware items. Because I live more than an hour away from Stoughton store, I cannot make another trip to the store before my project deadline and I am under a tight deadline to complete all 4 sets for a bedroom setup, I searched other hardware stores near me for the missing cam lock screws. Unfortunately, these are specialized IKEA versions not available elsewhere.

Never have I experienced such incompetence from such a huge, trusted, popular company. I actually imagined everyone I was speaking with on the phone (after 45 minutes on hold) having their feet on the desk and chewing gum, no one doing their job. After ONE WEEK of calling my delivery issue still is not resolved. It's as if they are using sticky notes instead of a computer system to organize their deliveries, it's that bad. WAKE UP IKEA. (I will now book PerfectAssembly.com to go to Ikea, pick up my order and assemble it for me $$$)

It's amazing how many people have the same experience but IKEA doesn't respond at all to improve. Never ever order for delivery - the people you call at the number they give you can't do anything but listen to you, the delivery companies are clueless and rude, the resolution department never picks up the phone. We've spent days and hours at a time on hold, we repeatedly are told we will receive calls but never do, and still, we have no idea when our delivery will arrive.

IKEA kitchen delivery complaint. Nightmare of the century. In October 2017 I bought kitchen cabinets for almost $4,000. Unfortunately, I also bought Ikea’s delivery service. And did it without checking reviews first. Please do not repeat my mistake. Four (!) nondeliveries. 12 days after first promised date, after many phone calls, with waiting on hold for hours, kitchen cabinets were finally delivered. Here how it went. Short version.

I wish I had seen the reviews on this site before placing an online order with IKEA for a bathroom vanity. If I could give IKEA 0 stars for this review I would. I've had the worst customer service experience of my life! Working for the VA, I know a thing or two about customer service and call centers, so that's saying a lot. The sink we ordered arrived damaged. We have spent numerous hours over the past month trying to get a replacement. You absolutely cannot get through on the customer service line. Last week after spending nearly 3 hours on hold on their customer service line, they finally agreed to ship us a new sink. However, I received no confirmation email for the order, so I tried again to get through over the weekend and was not successful. Kept getting either a busy signal or the message that all lines were busy and call back Tuesday-Thursday.

IKEA and XPO missed my first scheduled delivery date. XPO claims after IKEA shipped my kitchen cabinets and appliances they arrived at the distribution warehouse days after they should have. Once rescheduled, XPO again did not deliver the products I paid thousands of dollars for. They called me the day before to say that the truck would arrive between 1 and 5 PM the following day. I had my contractors waiting all day for a delivery that never arrived, nor did I get the promised call from XPO letting me know about the status of the delivery. When I finally spoke to an agent after waiting on hold for over an hour, they said the boxes were never loaded onto the truck in the morning because they lost three boxes. But they never called to tell me that the delivery wouldn't be coming. Now, they seem to have lost my order and are conducting a warehouse search that will last up to 72 hours!

Purchased an outdoor umbrella in the Brooklyn, NY store on Saturday August 11th, 2018. Paid to have it delivered and paid extra for next day delivery. Delivery was estimated to be August 12th, 2018 between 1pm and 5pm. No delivery! I have called Customer Service to check on status of delivery only to be transferred to the depths of hell, their Order Resolution department. I have literally been on hold since Saturday. Still no resolution. Absolutely the worst Customer Service. Never again!

I purchased furniture from IKEA on Friday, August 10th to have delivered and assembled to my apartment on Sunday, August 12th. They called 24 hours before to confirm a four-hour timeframe for delivery and then I received a call telling me they were 5-30 minutes away within that time frame. However, 3 hours went by and they never showed and then I received an email telling me that they missed me and that redelivery would be an additional charge. I was home the entire day waiting and there was no delivery ever attempted to be made! In fact, I had other things delivered that day and not one other person had a problem delivering. I emailed them and tried calling the number provided 162 times and it says all circuits are busy. I am disgusted with the blatant lie and the fact that I wasted a Sunday waiting.

We purchased bathroom items for our renovation requiring us to pick up. We checked in at 12:15 and it is now 2:33 and we still don’t have our merchandise. That is 2:15 minutes and still waiting. Why anyone would waste their time waiting while IKEA has no respect for your time. It's an awful customer experience. NEVER AGAIN.

I placed an order for the wrong item and realized the mistake immediately. Tried to call IKEA and got the following message: "Call volumes are very high. Please call back Tuesday through Thursday between 9 AM and 5 PM," -- how is this possible? The confirmation email came 5 hours later, therefore I didn't have an order number to write IKEA a note. Also when I sent IKEA a note, I got an automated reply saying that I had to call the Customer Service number. First and last time I buy anything from IKEA. The item was a sofa and it will have to be returned, what a waste!!!

TLDR: IKEA has awful shipping. IKEA has awful customer service. IKEA has the worst return policy I've ever experience. On July 3rd of 2018 we purchased the Bekant desk from Ikea's online store. We were asked to choose a preferred delivery date and we chose July 18th which I now know was completely useless as the date you choose will have no effect on when the item is delivered. When the requested delivery date came and passed with no phone call from the shipping company I got their contact info and called to find out an ETA on our desk only to find out that they had just received the order that day and that delivery would be in 2 to 4 weeks! Now I understand that with large shipments the day may not always be exact and that is perfectly fine, but a date 2 weeks to a month after is insane!

Literally the worst customer service and company I have ever encountered. I will NEVER order from them again and highly suggest that everyone avoids this company. I placed an order on June 30 which was supposed to be delivered on July 12. I called every day during the week of July 12 to try to change the delivery date to the following week when I was off of work since they only give a large 4 hour delivery window. I was unable to get through to anyone all week due to call volume. Finally on July 10, after being on hold for 100 minutes, I reached a customer service representative who changed my delivery date to July 19 as per my request. Then, on July 11, I received an email saying that my order was delayed as the shipping company did not receive it. However I then received a call on July 18 giving me a delivery window for July 19.

First of all IKEA, why do you charge delivery when you're making your customers do the leg work for you? YOU SHOULD BE PAYING ME! Do you know how many hours I put into TRYING to get your crap scheduled for delivery? I had to go through Ikea customer service and two different carriers who knew nothing about the whereabouts of my order. One promised to call to schedule for delivery and I NEVER heard anything from them. I received only two emails from Ikea to confirm purchase and receipt of purchase. Nothing else! No phone calls, no emails and no text even though they "promised" to call when there's an update. We are in the 21st century.

I've been waiting for over 4 weeks for my IKEA purchased kitchen cabinets to be delivered, they call and state a time window yet they never come, as I find out each time the cabinets were never loaded and then they ask me for 3 business days to locate them, then I get a call stating the delivery window and the experience is repeated where no one arrives and cabinets were never loaded to truck. IKEA doesn't respond and says it's XPO's fault, and they have nothing to do, and XPO is just completely incompetent as a company and says false statements, like things are going to be delivered when they haven't even found the cabinets. This is costing me money to have my contractor's guys waiting for the cabinets and my renovation work is stalled because of this. I haven't been able to get back home without a functioning kitchen.

I ordered a dresser from IKEA online. It has been now scheduled twice with delivery windows by XPO Logistics, their delivery service. Both times they never came and sent notes late at night stating they don't have the merchandise and they can't find the merchandise in their warehouse. I've wasted two days waiting for this delivery. I'm fed up with this and tried to contact IKEA customer service, but they don't even answer the phone or you are on hold then disconnected. This is the worst company I've ever experienced, period.

My porcelain sink was in 13 pieces, I called customer service after not receiving a reply to my email yesterday. I attached photos and asked for a response right away as we are needing a replacement for the contractor. When calling customer service today the recording read that, "Call volumes are very high please call back Tuesday through Thursday between 9 AM and 5 PM," which I did and it proceeded to hang up on me time after time. The porcelain sink didn’t have anything but cardboard surrounding it and was broken into pieces when we opened the package on the doorstep. Very disappointing!

Am a real customer with real order #**. Worst online shopping experience ever, My delivery was delivered missing 2 items. When I asked the driver said call IKEA, Guess what! No customer service to answer your call! Went to the store, Guess what! They said, "We have nothing to do with your online order!" I am super pissed! And won't spend another nickle at IKEA. Just called the bank to dispute the charge in order to get my money back for the items that wasn't delivered!

I ordered two tables and chairs for my deck on July 23. The estimated delivery was 8/2/18. XPO called on 8/1 and left message of confirmation delivery and window time for Aug 2. I missed my work and waited all day on 8/2 but they did not delivered. So I called XPO and they said the items are not in their warehouse and the confirmation call was error. They don't know when the items will be available to deliver.

While the estimated delivery date when we initially made the online order was July 30, we never received our order on that day, or in the next few days. Instead, the delivery date as displayed on the Ikea website kept being pushed back to August 7, and to August 17. When we called the customer support (of course after a long wait), the representative that she had no idea when it could be delivered. She couldn't cancel our order either.

We ordered a sofa online for delivery and received only the cloth cover. After hours of holding for a representative, we were told that they would send us the missing sofa but we would be at the end of the line 3 weeks later. The date of the second shipment passed and no delivery, they claim they were delayed at warehouse. Supposedly will ship later. They show no concern for the hassle or mistakes made by them. A good business would prioritize rectifying errors, obviously they are not one. If they fail on third attempt, we will challenge the charges with our bank. Also, unlike other businesses, they process charges immediately not upon shipping. Do not waste your time, sanity or money with them.

I bought my goods at 3/7/2018 and I select the date 13/7/2018 for delivery. But now is 7/8/2018. My goods still not here. I try to call the IKEA and XPO. They are so bad I need wait like 1 hr, and they will connect the phone. I wanna call the police man! For help me find my right.

I purchased $800 worth of shelving online and in addition to it arriving late only half of it arrived. I was told they'd call me but that never happened. I tried calling but the number doesn't even connect, just says call can't be completed. I've sent several emails, though those only go through about half the time. Still no response. It shocks me that in 2018 they can run an online business without adequate customer service. Now I have to call the credit card company and dispute the charges. What a pain. My advice is to go to an IKEA store or buy from a reputable online vendor. By intention or incompetence IKEA Online is borderline criminal.

IKEA basically holds its customers' money hostage with their abysmal customer service. I always loved shopping there for unique and inexpensive items. However, my opinion of their store changed drastically with my recent experience. I purchased a mattress from them in 2017 on recommendation from a friend. I thought "why not? They have a 365 exchange policy." Well this is 2018 and I'm about to have my third mattress delivered AFTER having to spend more money because their product is so poorly made and I can't get a refund.

I have ordered a closet at the Brooklyn store on July 25, paid 500 bucks, paid 35 for delivery and it was supposed to be delivered at July 31. Did not received anything yet. Trying to call XPO Logistics, waiting HOURS on hold, trying to call the 2 phone numbers of IKEA 1888 888 4532 & 1 888 434 4532, but BOTH NUMBERS ARE NOT EVEN WORKING. What a shame! After calling 100 times, I catch a line, after 20 minutes I was able to talk to a representative which had the opportunity to be so kind & apologize to me... was so nice. Then I was transferred over to a supervisor or solutions expert how they call it, they just left me hanging on hold, both times over an hour & a half. Now I'm on hold for the 3rd time.

We ordered 2 bunk beds and a cube storage on July 19 and we still have not received it. Wish I had read the reviews before we ordered online. We thought it would be easier ordering online (supposed to be convenient) and we paid $60 for the delivery fee. We keep getting the runaround with where our stuff is. Our 4 kids are currently sleeping on mattresses because the bunk beds haven't arrived. We were given a delivery day and the day came, nothing showed. We called and spent hours on the phone with IKEA and the delivery company North American Logistics. IKEA said the stuff shipped to NAL, NAL told us to call back in a couple days. So we did, NAL said the product was there, gave me a delivery date, we got the call the day before with the 4 hour delivery window, next day the truck shows up and then after looking for the product, they said it wasn't there. So we spend hours on the phone again with IKEA and NAL.

Went to Brooklyn IKEA. Bought two closets, paid for delivery and set up. Took the day off from work today. They never showed. The 888 customer service line is not working. Got the store phone number. They hang up on you when you call or it goes to voicemail. Never again. Cheap is always expensive.

On July 31, 2018, I went to IKEA in Sunrise, FL, which is about 45 miles from where I live. Anyway I bought a lateral file cabinet. As I was putting it together the wood cracked, as one of the pieces wouldn't fit in the pre cut out correctly. I call the 888 number and was on the phone wait in queue for over 3 hours. After a IKEA C/S person picked up and I explain what was wrong, they took my information and indicated a new piece would be sent to me. The piece that would be replaced would be coming by FedEx and I would receive an email with the tracking number from FedEx. Well it's been just about a week and no email or tracking number. I tried to call IKEA again and was on the phone for over 5 hours, in which I had fallen asleep and when I woke up and was still on hold in their queue. I hung up afterward.

I wish I would have checked out this rip off lying people. I put 8500.00 down and have paid 6 payments on-time and wanted to shop for a lower interest rate than 23.99% which I was paying. As soon as a bank approved me and was going to trade the vehicle the next night my car was wrongfully repoed. And can't get a straight answer from anyone or why. They are racking up money by storing my car but guess what I have already got legal consul waiting for these crooks next move. Don't trust these people. They are THIEVES.

DO NOT USE IKEA delivery service in Toronto! Do not get tempted and think you will be the one in a million for whom it will work out. My downfall was ‘no available parking’, despite 15 minutes on the phone, while STANDING IN a large parking spot across from my front door, begging the driver to do another lap so I could show him the space. Pretty gutting when you have taken a day off work to wait in and do not have a bed because it is stuck in a delivery truck! Of course when I called to complain I did not receive an apology, but a defensive response telling me it is my responsibility to provide parking. Ultimately canceled the delivery, seemingly it is not possible for IKEA deliver to a house without its own driveway, despite adequate street parking.

Poang Chair - It is dishonest to advertise this cover as washable. It is nigh impossible to force the foam cushions back into the freshly (and by the book/label) laundered "washable cover"! I assume it would be easier to get a bed back in the box or toothpaste back in the tube!

I bought an item in store. The item was missing the entire hardware bag. I tried to call IKEA multiple times, but their phone system either did not accept the call, hung up on me, or put me in a cue that was over an hour long. I tried to submit information online, but the form did not work. If you want to buy something from IKEA, I recommend that you only do it if you live very VERY close to the store so that you can you can return items in person.

Nightmare to return a damaged item. It's been months of minimal email responses, apologies, and on-hold FOREVER. Seriously, the "circuits are busy" for hours, and then the wait... I sent the photos, the details, etc. Enough already. I will never order from them again.

Remember back in the prehistoric ages where if you ordered something online, you would have to take a day off of work to sign for the package? Me neither. But IKEA still lives in those ages. Yep, it's 2018 and if you want to buy furniture off of IKEA online, you can't just have it shipped to your place like literally any other online business. You have to take a day off of work so you can sign for the package. And it's $30 to ship. I just wish IKEA spent the same money they did on their time machine as they did on their shipping department.

I wish I had read the many horrible reviews before deciding to buy anything from IKEA online. I have never had such an abysmal experience. Don't know if this is the way they run their business in Sweden, but honestly STAY AWAY FROM IKEA ONLINE. I was put on hold three times to speak to their resolution department. The last time I hung up after 1 hour and 20 minutes and NO RESOLUTION. They wouldn't give me a refund after they were UNABLE to deliver merchandise for 2 weeks!!! Silver lining: as a result of my dreadful experience trying to cancel a vanity order I decided to NOT purchase a kitchen from them. Their loss!!!

I am tired of having to waste hours of my time to sit on hold with their customer service. I have had issues with almost every delivery I have received from them. I have probably wasted over 12 hours of my life sitting on hold with them. First issue I had was I ordered a bed, mattress, mattress topper, and a few other things. When the delivery company came they had everything but the mattress & topper. They said they didn't know where it was at and to contact customer service. This is where the nightmare begins. Spent over 2 hours on hold with them, they apologized and said that they were lost in transit & would refund my money. Okay seems simple enough, wrong. I drive to the closest IKEA store the next day to get a mattress & topper. Thinking they would credit my account immediately because the representative didn't really say.

Turns out I should have received THREE boxes, although there was never any communication that I should have expected that.

Folks, this company does not need or want our business. At least not online ordering and delivery. I thought no one could be having the abysmal experience we did. Until I read these other reviews. The ENTIRE MANAGEMENT TEAM SHOULD BE FIRED! This is a miserable ‘no one is in charge’ situation. I will not bore you with the details except to say they gladly took over $1000 worth of our money with an online order. 3 weeks later? No furniture. No calls despite them setting multiple delivery days where we wait and nothing. It is a joke of a company. Please — go elsewhere.

We ordered a mirror May 28 which was to be delivered June 7-10. June 10 no mirror. Was on hold with IKEA for two hours, they were puzzled but said it should come in another 4-5 days. Of course no mirror. Called IKEA, another two hours on hold. This time they told me the item was not in stock and they would re-order but I had to wait another 7-10 days. Again at the end of the 10 days no order. I was told it had not arrived at the warehouse. Called IKEA, another 2-3 hours on hold. Now I have a case number and have been sent to the resolution department. They are going to refund my delivery fee and order the item again. BUT once again after 10 days no item.

I place an online order a week ago and received my order yesterday, but one item was missing. The guy who delivered my stuff said to contact IKEA and he would make the warehouse know they were missing a box! I said ok and went straight to my computer to call them. Says their phone number is out of service, I emailed, the email came back undeliverable, and I tried chatting online with a representative and no one came on (I waited for 30 minutes). On the delivery confirmation it says you only have 48 hours to contact them if something was missing! It’s been 24 hours and I still cannot get in touch with anyone!

I was notified that part of my order was unable to ship due to being out of stock on July 3. After about 20 attempts to call, I finally got through to their customer service and after a 53 minute wait time, I spoke with someone on July 12 who informed me that my refund was being processed and that the 7-10 days mentioned in the notification email were actually 7-10 business days from the order date. It's now July 31, and none of my 5 emails (sent over a period from July 7 - to today) have been responded to. The canned response I got via twitter message had an even longer return window, which also hasn't been kept, and I'm left wondering where my money is. Extremely and unnecessarily frustrating experience with a company I have previously only had very positive experiences with.

I waited all day for a delivery that never came because it was never taken from the Ikea warehouse to the delivery company called XPO. It took multiple phone calls to find out that my merchandise was not able to be delivered on the day they scheduled me for. Nobody could tell me what was going on. I took an entire day off work to wait for a delivery that never came. They couldn't have called to tell me there was a problem in the morning so I could have gone to work? In reading through many negative reviews of terrible customer service and non existent delivery similar to mine I would say don't bother with Ikea home delivery or ordering online unless you have all the time in the world and love terrible customer service.

I strongly recommend that no matter how much you think you are saving by buying a kitchen at Ikea, the lack of communication avenues open to a customer are amazingly inadequate, frustratingly complex, and problem solving process is so convoluted its confusing even to customer care! If you have any questions or problems with your order there is a minimum 1 hour on hold time. And I was told several times customer care really couldn't answer my question, and I was finally referred to customer resolutions who referred me to sales at my Orlando store, Orlando said that customer resolution was incorrect and referred me back to customer care who notified me that they would call me back - and didn't.

On May 30th, 2018, I purchased the KURA reversible bed from IKEA's online store. On June 13th the KURA bed arrived in Atlanta to be picked up by the Shipper, STI, for delivery to me. I called IKEA's customer service line to get the phone # of STI so as to find out the date of delivery to me. STI told me June 28th. Unfortunately, this was too late, as my grandchildren were due to arrive on June 26th. I asked the Customer Service Rep at STI to return the item to IKEA even though I would be responsible for the shipping charges. I immediately called IKEA's Customer Service Dept (CS) and after a 40 minute wait cancelled the order with them also being told that I would be responsible for the shipping charges.

Actually ordered butcher block countertop in the Canton MI store, which was scheduled for delivery on 7/23/18. I received a recorded phone verification from XPO Logistics that the countertop would arrive on 7/23/18 later in the afternoon, however, it never arrived and I didn’t receive a follow up phone call to advise of any issues with the delivery. After multiple phone calls back to Ikea during the week of 7/23, I was assured the countertop would be delivered on 7/30/18. No phone call was received from the delivery company, so started calling IKEA again on 7/30, and finally spoke with customer service who did provide the phone number for XPO Logistic and per their customer service rep, reported that the countertop was actually loaded onto their truck but was unable to explain why it was not delivered on 7/23 and was not scheduled for delivery on 7/30/18.

Placed an order at Ikea Woodbridge, VA, under the name Ms. **, and stay at home 5 days for it. Ikea keep breaking the appointments, and they broke the appointment 4 times in total so far. Here is the story. I ordered some furnitures in two separate orders including a $628 sofa sections order. The first order was delivered on July 27th, Friday, and the second order, the $628 sofa order, was supposed to be delivered at the same day, but it was not. I call Customer support several times and every time the wait time was about 30 mins. In the end, the customer support told me that the item showed as delivered in the system and there is nothing they can do on the phone.

Bad quality, and even worst service. The product came defective and we tried to contact them for over a month for a return label. We will never ever buy anything from them again. Their phone is constantly busy and when you can finally reach them they transfer you over and drop the call. Had the same experience 3 times. I gave up! Going to return in store. Do yourself a huge favor and don’t buy from them!

I made an order the 18 of July, today is 28 of July and I still waiting for the delivery of my furniture. I call more than 80 times to the client attention service. After waiting more than two hours they told me that all was solved and that I was going to received the furniture today 28 of July. But I was waiting and anyone called me anything was delivered to my house, no signals so I decided to call again.

These plastic cam locks ALWAYS break off, and a trip to IKEA isn't very convenient. Many of us live HOURS away from the store. It's not a reasonable solution to tell your customer to come back to the store for some replacement cam locks and wait an hour in line at their customer service desk. What was wrong with metal cam locks? It's another example of a company seeking to save a few pennies on this part at the expense of customer experience. I've just about had it up to here with them. The part is faulty and I'm surprised there isn't a class action lawsuit filed against the company as this part is used in most of their furniture. Attached are some photos from our $600 Galant office cabinet with sliding doors. By no means, a cheap piece of furniture.

I ordered from IKEA on June 11, 2018. They promised me 2 times. Today is the third time and I am still waiting for the shipment. No email. Only one call at about 9 am for 11 am to 30 pm window. It's after 3 pm already. Nothing - No call. No email. Hours of waiting on phone without any response and if any with no solution in from them. Very, very, very bad service.