IKEA Reviews

Just the worst. Half my order arrived. IF my call goes through the rep takes very basic info then transfers me to another department and nobody ever picks up. This has happened to me 5x today alone. I have never experienced such miserable “customer service” and will never buy from their online store again.

I ordered a product from IKEA online on June 29. It is now July 25, and I have been waiting on hold with Customer Service for over 30 minutes - even though I fully expect this time to more than triple before someone will finally answer. The first tracking update said it would be delivered on Sunday, July 15 between 9a and 9p, and that someone over 18 years old had to be home. So I waited, and waited, and waited...no delivery. The next notification said the delivery was changed to Tuesday, July 17 between 5p - 9p. But did it arrive? NO! And to top it off, when I entered my order number to track my package, the message indicated that it was delivered and that I signed for it! After some pretty slick investigative work on my part, I was able to find out that the delivery company was "NAL" - North American Logistics (because, nowhere on the order does it offer you this information).

I purchased a dresser from Ikea and after an hour of assembling the dresser, on my only day off from work, I came to find out a piece was missing. I contacted IKEA customer support and waited 55 minutes for someone to answer. *Side note: I didn't even know I would be waiting this long. There was no message saying how long you would be on hold. After I finally got someone they told me they would send my my missing part and transfer me to the department that could finalize my paper work. Instead, they ended the call!

Whoever are heading the customer service, home delivery service and e-commerce/web development departments should be fired! Or this company will go bankrupt soon. None of the above services is working!

Ordered two items on 7/9. One item had two boxes, so I expected three boxes. IKEA shipped three boxes under one tracking number so Fed Express said "the entire order delivered". On 7/12, I received one box, so, one partial item. I called IKEA customer support, stayed on hold for 1.5 hour, finally they said they would reship the order and I'd receive in 7-10 days. Asked for a confirmation number, said, "There is none! Just call back if you don't receive." On 7/25 I call and just keep getting "circuits are busy" or "called failed". I filed a dispute with my Discover Card and I will NEVER purchase from IKEA again. They are HORRIBLE.

HORRIBLE! COMPLETELY HORRIBLE!!! Placed an order on June 23, 2018, paid the $59 delivery fee and it is now July 24 and still no order! I was on hold for 40 minutes today for customer service and ended up hanging up because, I have kids and can't sit on hold all day. I was told on two different phone calls that I would receive a callback and NOTHING, nobody has called! I have no idea when I will be receiving my things! I WOULD NEVER RECOMMEND ANYONE EVER PLACING AN ONLINE ORDER WITH IKEA!

Similar to everyone else here - ordered an outdoor patio set on 7/2, got email on 7/9 that it was shipped with scheduled delivery to be 7/13. On 7/12 got an automated voice message stating item would be delivered 7/13 between 5 pm and 9 pm. Called the local company, North American Logistics to reschedule and was advised that we should not have been called and that the item has not even arrived in their warehouse and that they would contact us when it arrived. 7/19, I called NAL - they said they still did not have and suggested I contact IKEA customer service and report it lost. So, like many of the others here, called, waited in queue for hour at a time. Finally got a rep who stated they needed to transfer me to a Resolution Specialist - another ridiculous long wait in queue.

Twice this month, I have had things missing from IKEA home delivery orders with absolutely horrendous phone support - impossible to get through. I am currently still on hold after 1.40 hours. The first time, part of a bed was missing, and I ended up having to drive over an hour to the store in Charlotte. This second time it is a chest of drawers, and they tried to deliver four chairs, which had my name on them, but which were not a part of my order. This home delivery service is a disgrace. Such a shame because I love IKEA products.

So I made the huge mistake of ordering IKEA furniture online instead of going to the actual store. IKEA had XPOLogistics deliver 14 pieces over of which none of them included the mattress base that I ordered. So I've spent almost a week calling them by this point every day. My shortest wait time has been 45 minutes and my longest wait time has been nearly 120 minutes. I've called on average 3 times a day. When someone picks up they simply take my order number and then transfer me to a "resolutions specialist" which at this point is a position that is pretty much fake because you will wait over another hour or more only nobody will ever pick up. You will then attempt to contact IKEA by email but nobody will email you back either.

Ordered a couch at the end of June. Estimated delivery was on July 7th... It is now July 23rd and still no couch! Multiple phone calls to customer service with hours spent on hold with no date in sight. I will NEVER order another thing from IKEA. I recommend no one else does either. Disgraceful.

My products should have been delivered last week. No one bothered to call to let me know the items would not be delivered. Ikea customer support takes forever. Expect 45 minutes on the phone and at the end, they'll simply tell you they can't tell you when the item will arrive. It's crazy that a global business like this is prepared to treat its customers like this. It's puzzling. They literally couldn't care less about broken promises or the consequences for people who have to spend time and money shopping with them.

My delivery (which I paid a handsomely deliver fee for) is 3 weeks late and I haven’t heard a word! The shortest hold time when calling has been 86 minutes and I’ve tried numerous times to email but you can’t submit your info. They have my money but I have nothing and no one to ask! Very frustrated, very disappointed - feel like I’ve been stolen from! IKEA’s customer service is criminal. I would discourage anyone from ordering from them - use a reliable company.

I attempted to have my newly purchased furniture delivered to my home and due to a poor scheduling process, (where the customer cannot suggest the best time that will work within their schedule) I was unable to be home to receive the shipment (as I was at work at the first attempt). The corresponding attempts to reschedule the delivery began the increasingly infuriating process of rescheduling the delivery. Ikea's rescheduling process required me to spend over 97 mins on the phone.

IKEA is place to go "ONLY" if you want to pick up items. The DELIVERY SERVICE IS A NIGHTMARE! Even if the vendor XPO Services makes a mistake THEY admit it but WILL NOT FIX IT! The wait time for customer service at IKEA is OVER 90 MINUTES (YES 3 hours plus). This has been true 3 times. IKEA delivery screwed up 3 x and the time needed to deal with IKEA CS was over 5 hours total for $150.

Ordered online on June 22 and now is July 22 with three failed delivery. Waited 12 hours each day because their stupid window is 12 hours - Stupid XPO and IKEA. Called multiple times to cancel the order. They say they can't cancel the order and I have to receive it and then return it. I want my money back. Each time I called IKEA stayed on hold for two hours just to know that they won't give my back. I won't ever order from their store. AT THIS POINT I just don't know how to get my money back. They should have never been permitted to operate in States with this low quality European style customer service.

DONT USE THE FITTING SERVICE THEY DONT TURN, UP. 3 TIMES!!! We ordered 3 PAX Wardrobes with all the accessories fitting and delivery on the same day. All paid for. The delivery day arrived, 30/6/18 we cleared our rooms, got rid of wardrobes, so you can imagine the house is full of clothes. The delivery arrived but No Fitters. Another 3 hours on the phone, the fitters wouldn't be coming, No explanation, no apology. They were rebooked for 7th July.

Returning product for correct product exchange - Scam companies doing business from India with the US have better customer service. The inducement to give up on any attempt to do anything except purchase new product is characteristic of a bad company. After 76 minutes on hold they hung up on me. I already hated their maze-like store layout, now I loathe the thought of ever purchasing from them again. The order error I was trying to correct resulted from selecting something in my purchase history that I never bought. What I had bought was not in there. I wanted another of the same thing I had purchased a month earlier so I cut & pasted so as not to make a mistake.

I ordered three items from IKEA. One arrived and two have not. Called the customer service and was left on hold for TWO hours. After which they said they will try and solve the problem. This company should be banned to operate in the US. Consumer protection needs to kick in.

So... I've been a customer of IKEA since they opened their first US store in Hicksville, NY. I know IKEA is cheapo furniture, so I never had any illusions about the quality of its products. I viewed it realistically. However, over the years when I need some little piece of furniture that needed to be inexpensive I went to the store and bought what they had in stock. Never had problem or thought anything was out of sorts. I was the ideal IKEA customer, I walked the store, bought what they had, paid attention to how many boxes each piece had, didn't need help, and never had an issue.

This complaint is for IKEA store located in Canton, MI. We got a call last night letting us know that the delivery was scheduled for today between 12-4 Pm. My 70 years old mother and I were waiting for delivery staff from 12-5:45 pm in an unfurnished apartment and no one showed up. I called the IKEA store more than 10 times in this time span and everyone kept leaving us on hold for 15-30 minutes and then hung up over and over again. We bought about $3000 worth of furniture and after waiting for 5 hours and 45 minutes the delivery staff asked us if all the items require assembly?

I had ordered several items and the delivery was scheduled for today (18th July) between 5 to 9 pm. No one called to confirm when the exact delivery was happening. Then at 10 pm I got a mail that delivery can't be completed. This is ridiculous as I canceled few appointments and waited for this delivery. They could have at least informed me on the same. Now their customer care is even difficult to reach. But, going by the negative reviews I am sure IKEA doesn't care. [Also their online tracking is so vague.]

I ordered two pieces of furniture (Hensvik wardrobe and Hemnes chest of 2 drawers). After a miserable delivery experience (the delivery company called me with no warning saying they arrived, and even though I told them to pull into a certain area they did not - and I was fined $250 by my building)... BOTH items came with defective parts. After 5 days of calling the customer service number (at all times of day) and not being able to get through (you will receive a "this number cannot be reached" message), I finally was able to connect and spent 70 minutes on hold - I spoke with a customer service rep on who was extremely rude, but assured me that they were shipping the replacement parts that should arrive within 3-5 business days. The replacement parts have still not been received, and yet again I cannot get through via phone.

I should've remembered what I knew from this company before making a purchase. This company along with 2 many others, couldn't care less about C/Service or following up or even quality control. I should've researched them before, but what's happening across our country is nothing's been made here in US in such a very long time. Every country but the U.S make, manufacture & distribute the majority, when compared to actual items we consume in one way or another. Literally from A-Z. Nothing is inspected except, randomly. Yes I'm off topic because if I'd have checked the customer reviews I'd have remembered nothing has changed with this company. When you do attempt to call customer service you actually as I did, get a message about "Try back on Tuesday to Thursday, from X time to X time". Nothing on their website works except of course, when it comes to how to make a "Purchase".

Placed an order on the website June 25th. Received an email a day later to tell me my order would arrive by July 3. July 10th, I have not received anything yet, not my merchandise, nor an email telling me there might be a delay. Took 2 days to make a phone call, because there wasn't a phone either landline or cell that could connect to any of the customer service numbers listed on the site without getting an immediate busy signal followed by an "all circuits are busy" message. When I finally got thru, the rep was reasonably polite, but told me she needed to transfer me to a different dept to see if they could look further in depth as to where my order was, then was transferred and left on hold for 45 mins. Called back, same thing.

Was promised by Rasheeda **, Customer Care Manager that replacement parts were packaged and ready to ship from their Tempe, AZ store on 6/25/18. It is now 7/15/18 and I have not received parts. Phone calls, emails and FB messages have gone unanswered. Unwired these parts to finish assembling my Alex unit that I purchased online in April 2018. Bad customer service when customers are lied to and ignored!

Writing this review while on hold with IKEA customer service. Based on my experience so far, I will have plenty of time. Ikea delivered one short of the wrong item two months ago and I have been trying to get this resolved ever since. Initially scheduling the delivery required that I wait 3 weeks for a weekend delivery and then the delivery window was vague. They ended up delivering around 6 in the evening after waiting all day. The delivery should have been two shelves but was only one. They instructed me to contact Ikea.

If everything goes well, Ikea might be OK but if something goes wrong help is difficult to get. I am extremely upset. I was informed by FedEx that my order would be delivered on Thursday, 7/12, I stayed home to receive the order only to be informed that the order would arrive today 7/13. My wife stayed home. When she went out at 4 PM she found the package left outside our house. When I opened the package 4 items were missing. I've spent over an two hours waiting on hold to talk to someone. That is not acceptable.

Insanity is the best word I can come up with! Part 1, Order Abuse! We ordered a corner chair/Sleeper which is something completely unique to Ikea. So, we ordered it. As MANY people reviewing here have said, we ordered June 11th. Was given a tenative delivery date of June 19th. Of course I figured it would be a few days later. WOW!!!

I drove over 120 miles to visit the closest IKEA store with the idea of reviewing their kitchen cabinets to determine if we might use them in the new kitchen we were planning. I came away thinking we would likely use them. We made several purchases of other items (some of which needed some assembly) and returned home.

The purchased item was missing a part. IKEA customer support never picks up the phone. It seems impossible to contact them via phone. You can not leave an email either, because their system always complains about some error and never sends the email to them. In short, if you have any problem you are screwed because they leave you no way to contact them at all.

I ordered furniture from Ikea and got an email on July 9th that it will be delivered on July 11th between 9 am to 9 pm. Of course nothing showed up, I called customer service, could get through ("All circuits are busy" message forever). I was able to get through around 4 in the evening and was on hold for 40 minutes. Spoke to a customer service rep who said that the delivery company will contact me, and Ikea can do nothing for me. She was kind enough to give me the number of the delivery company. I called them this morning, and she said that Ikea does this all the time. The furniture has not even been loaded on the truck, and so they have no idea why I will get it. This is simply unimaginable. I had no idea that Ikea online purchase and delivery system is this bad. I would never have ordered furniture had I known. Now, I am not sure about the status of my order, no one seems to know. This is beyond acceptable.

About 3 weeks ago, I purchased Set of dinner wear, finally arrived most of them broken, I called the customer service after one hrs. and 25 minutes on hold. I was able to talk to customer service, who I told the problem and he hanged up the phone. Worse experience in my life.

I ordered furniture to be delivered and set up for me. One of the ottomans I ordered was defective and the installer could not put it together. I had them take it back and was instructed to contact the customer service number for a replacement. I called and was put on hold for over an hour before I got disconnected. I decided to wait until the next day to try to call again. It took two hours and nine minutes to finally get to someone. The person I spoke to, Gabe, was absolutely wonderful and helpful. Working with Gabe to resolve the issue took the sting out of the incredibly long wait to reach someone, but IKEA really needs to rethink their customer service staffing needs.

Still waiting for a refund from IKEA. It has been almost 3 weeks. They won't answer emails and if you call their "customer support" number all you get is "all circuits are busy now, please try again later". Already reported them to BBB and Attorney General's Office. I don't think I will ever buy another product from IKEA.

I would NEVER recommend ordering online from Ikea. It has now been over a month and we still have not received our order. First we got an email from Ikea saying our delivery was scheduled for Monday, June 18. Scheduled the day off. Never heard from the trucking company. Called Ikea Monday morning only to learn that that delivery date was to the trucking company, not to us. Wasted a vacation day. Three weeks later, still nothing. Called Ikea, luckily, got right through. Put me on hold while they contacted the trucking company. Came back on line and said someone would be calling me from the trucking company the next day.

I bought a chest of drawers and after getting home to assemble we could not complete the drawers because the box was missing some parts. I accepted that if we call them they would ship it to us, but instead they requested we travel all the way back to the store to show them the receipt. The trip to Ikea in NY takes 3 hrs back and forth and costs $80 two ways in Uber plus I had to wait in line for 2 hours just to talk to someone. When I tried to complain that this is not my fault and they should at least send me the missing part instead of me wasting a full day they said, "This is our policy". I am very upset and will think a hundred times before I ever come back!!!

I got stood up TWICE for a single order - waiting at home 4 hours for nothing. The customer service call takes 30 minutes to go through which other than hearing them say sorry nothing can be done. Don't even believe that they gonna call you before delivery to narrow down your time slot. You should be charged for wasting people's time!

IKEA team, your customer service is probably one of the worst I have ever seen in retail and having worked in retail for 26 years, it's incredible how far behind you are in this evolving e-commerce world. You offer no ability to cancel or change an order online. There is no e-chat so we can actually speak to someone. Your customer service on the phone has people waiting up to hours to talk about an issue, who has the time to do that. I think you purposefully make it difficult to return something or get any real assistance, yet you guys continue to operate worldwide with no vision to the future.

I have had an extremely difficult time with Ikea when ordering a kitchen. I ordered a kitchen in the kitchen sale and was to receive a 15% gift card with the order. The gift card never arrived and so I cancelled the order, however the kitchen had already shipped. It took weeks for a refund to be generated and I spend hours on the phone to their customer services include a notable 1.5 hours on hold to get through on one occasion. I decided to re-order a kitchen with them as need to get it sorted before my builder arrived. The new kitchen I ordered was, without notice, taken from sale and so they only shipped half the order and did not let me know. I happened to check the website and realized it was no longer on sale and so called customer service and they said that it was no longer available and that have my order had been cancelled, with no notification to me as a customer.

For a company as large as IKEA you'd think they'd be on top of customer service, especially from a Swedish company. Wrong. In-store things are fine, I don't think anybody ever has issues in-store other than being so overcrowded. We ended up placing an order online about 2 weeks ago for some desk furniture. We picked a delivery time for Sunday (who does that? We thought GREAT!). We got a call on Saturday afternoon from the company they use for delivery verifying our time window for tomorrow. So we verified/accepted it.

I'd like to note the incredibly poor experience I'm having in shopping with IKEA. I have never experienced such a low quality of customer treatment and customer service in USA and I think this is really a shame for a company like IKEA that prides to be a modern company. I have a detailed chronicle of what I experienced dealing with your company below. I hope some of you will take the time to read it and understand how wrong your service is. As of today I still have not received all the items I ordered, I have probably spent in the last 2 days 8-10h on the phone between IKEA and TForce (the IKEA delivery contractor) and I'm surely not done yet as I will have to call again to fix the missing items.

Wish I could give zero stars. Absolutely the worst online ordering experience I have ever had. On June 8 I ordered 3 Billy bookcases and some Oxberg doors for the bottom half. After the "thank you for your order" email there are no communications about expected delivery. There is a tiny link in the footer of the website that allows you to track your order. I saw that it was scheduled for Jun 16 between 9am and 9pm. Two days before I called IKEA. Wait time on the phone was 90 minutes. They said the delivery was off and that's why I hadn't heard from the truck company. Later that day I received an automated call from the truck company telling me a 4 hour range for the expected delivery. I called IKEA again to check on this. Another very long wait on the phone. The happy person said it looked like it was being delivered on the 16th.

Like all great stories throughout history, mine begins with ordering some janky flat-pack furniture online and ends some 70 days later with a hard-won partial refund. It all started on a bright and sunny May 1, 2018. I ordered and paid for a crappy TV stand and, what I can only assume from the tenacity with which IKEA has held onto it, the world's most comfortable couch. I was told to expect delivery of these items on May 21st, 2018. Seemed a long time to wait but okay. It's tax season. All of us plebs who live paycheck to paycheck are spending their tax refund on crappy chipboard furniture. First come, first served and all that. I can wait. And I did. And on May 21st, just like they said that it would, some of my stuff did arrive. Except they forgot my couch and a set of hinges for my "Besta" TV stand. I didn't know it at the time but this is where the nightmare begins.

My delivery had an item missing. I went back and reviewed my receipt and sure enough I ordered it and paid for it. But the new receipt they sent didn't have it on it. So although I paid for it they forgot to ship it. I tried calling and hold times were too long. I never got to talk to anyone. And when trying to send an email their send button wasn't working so I couldn't send anything. I tried to contact on Facebook as well and no reply. They say to contact them immediately if items are missing from order but they don't give you the chance to contact them! I have no way of speaking to anyone to resolve this. All I want is what I paid for, and they make it impossible. This is stealing. Taking my money and ignoring me.

After buying furniture from Ikea I have learned that paying less has a price. The IKEA company does not have control of any delivery or support after we left the store. My order number is ** and we expected a delivery after paying 2 days after our purchase. We were told that the "XPO" the delivery company would call 1 day before to inform and confirm about the time we should expect it. So we never got any call and I was literally called a liar after the company called the day of delivery given us 30 minutes to accept the delivery otherwise nothing.

I ordered a desk for my son on May 17, 2018. It is now July 5th and we never received the desk or an email explaining what the hold up was. BUT they got their money already! I spoke with a C.S. rep and she said yes we received the order but I can't see why it wasn't shipped. She transferred me to the delivery dept and there I stayed on hold for 40 minutes. I was never answered. I called a second time and the same thing happened but they transferred me to unresolved C.S. and again waited 1 hour on hold they never picked up.

So I ordered a KLIMPEN add on shelf from IKEA online. This is my first time. I couldn't even tell you when I ordered because at this point I am going to act like someone just got me for my money and call it a loss. I realized something wasn't right when I didn't receive any confirmation email after I paid for my product. I checked my account. Money was gone. A couple days later I tried tracking the order which stated, "Thank You for your order. We will be processing shortly." Fast forward a couple days after that Same message!

I ordered my Billy bookcase on May 30, and it arrived with the bottom of the shelf cracked and visibly bent. All other parts were intact. I proceeded to contact IKEA via their online contact form (which was difficult to find) and received a call from them a week later asking for more information. I gave them my information, and on June 13 was told they would send a replacement part within 7-10 business days. It is now July 3 and I am still waiting for a replacement part. Their online contact form is now broken (i.e., not working on Chrome or Firefox) and I have been on the phone for over 30 minutes waiting to speak to a human. I will never buy anything from IKEA again based on this experience.

We made an online order for a mattress and frame on 6/9/2018. The delivery was scheduled for 6/18/2018. Nothing, no notification that the shipment was delayed. Wasted one and a half hours on hold just to speak with someone who had no idea of the status of our order and took no responsibility for the delay. Expected delivery the following Monday as deliveries to our address are only made on Mondays. Again nothing. We then went directly to the Portland IKEA to buy direct. Canceled the order. The new order was to be delivered on 7/2/2018. Again nothing! After contacting IKEA was told the order was not shipped because they did not have it ready for the third party delivery company to pick up. Total incompetence. Pick up of merchandise is OK from the store but home delivery is a complete disaster. I am so pissed.

I ordered a dresser for my child’s nursery over a month ago. I selected the delivery date for June 26th. (This was one of the earliest dates available) I was told I would get a confirmation of delivery time the day before delivery. On June 22nd I received an email that my dresser has been shipped! Great! Well... the 25th came around and I still hadn’t received a delivery time confirmation. I sat around all day on the 26th because I didn’t want to miss my delivery if they showed up. My wife and I called customer service and spent over an hour dealing with reps who had NO IDEA what they were talking about. It seems like they just keep sending you to another rep because they don’t know how to do their jobs so they hand it off to someone else.

We bought a bed frame at IKEA. They said delivery to the exact room we wanted was $29. Great. They arranged for the next day. We got the room ready to receive. They arrived - the driver came into the house and said we have 3 flights of stairs (one was 2 steps), but if we paid them extra - give them a tip - they would bring into the house. I said no - we already paid for delivery. He mentioned the tip 3 times, stating that he could do what we needed if we paid them.

I specifically went to Ikea early Saturday morning, as a sales associate had advised me day prior that purchases before 3pm are eligible for same day delivery. This was great - I could make sure items would fit in room before purchase! On day of purchase, both the sales and delivery associates reconfirmed the items would be delivered same day and that someone needed to be present at home from 6-10 pm... not to expect a call. I received 4 voicemail messages within 4:59 pm and 6:01 pm, reminding me to have someone available to receive the items between 6-10 pm.

It looks like everyone is playing the same song about the poor delivery service, bad customer service and overall complacency of Ikea. I would like to preface my story with the fact that I am a 35 year veteran of the customer service field. I have worked at Sears catalog, Target as a cashier and Patagonia in the mail order department. The job is called “Customer service” which means you provide assistance to your customers and that usually involves some legwork: making phone calls, arranging refunds, pick ups, tracking items down.

We had to change the time that we wanted the delivery to come. Day of, they tell me that the order was never changed and to call the shipping company. When I call the delivery company, they told me that Ikea only informed them of this change last night and it was too late for them to change it. 5 phone calls later, 5 USELESS Customer Service Reps who DID NOTHING but said they did, SO MUCH OF MY TIME WASTED.

I purchased bedroom furniture, booked and paid for delivery and assembly. My delivery never arrived nor was I notified by IKEA. I spent 2 hours trying to track it down. In the end I was told "it never got put on the truck". So we rescheduled another delivery time and also had to reschedule the assembly team the following day. To my shock, the delivery dialed to arrive again (2nd time last night). I again spent 1.5 hours trying to track it down. I was told I would get a call back from a manager which still hasn't happened. They also forgot to notify the assemble team. I'm still waiting... And this is my first experience with Ikea. All agents are very good at saying sorry, yet nobody has tried to solve the problem. When I asked for the manager's name they told me, "That's confidential." I guess the managers are hiding in the bathroom, employees are not empowered and probably scared, and the CEO lives in the "Ivory tower".

Our order never arrived, an email came that said it was shipped but not a delivery email. Customer service never answers, the chat isn't available and My email was never responded to. I would never do business with them again.

LEIRVIK Bed Frame - I purchased it and after attempting to put it together I figured out that the end screws were not long enough for the frame to attach. Had to make an extra trip to the Lowe's Hardware store and purchase four capscrews that were long enough only then three hours later was the frame assembled. Not a pleasant experience.

We purchased goods to the value of over 900 Euros 10 days ago. The goods were supposed to be delivered today between 12 and 4pm. We have been waiting all afternoon. Nothing has arrived yet. Our frustration comes from trying to contact IKEA telephonically and via email. There is no way you can contact anyone at this company and we have tried contacting the courier company to no avail. I find it hard to believe in this day and age that a company of this magnitude cannot have a channel of communication. I’ve have been trying for 2 hours to contact them and there is no email facility to get help. Totally unacceptable and I will never support this company again.

I ordered a sofa online after talking with the Atlanta showroom employee. She told me the delivery should take place within 10 days after I bought the sofa online. Ikea gave me a delivery date and the STI delivery never showed up. When I called STI, they told me they don't know why IKEA gives customers a delivery date when they don't actually know when the item will be delivered. STI could not even give me an estimated week that the sofa might be delivered. Both companies have terrible customer service. I will never order from them online again.

Really disappointed with the online ordering. It's been more than 10 days I have placed the order and neither IKEA nor XPO Logistics knows where my products are. IKEA says it's dispatched but don't know where it is. Come on! Totally unacceptable service where you can't even track your items. No coordination between IKEA and XPO. I have to call back and forth both these guys without any fruitful answer. You have to wait like for at least 45 minutes to get someone online. The important thing is I still don't know where my items are.

I live in the US and wanted to order IKEA furniture for my new home in Spain. After spending over $80US waiting on their "free number" in Spain, discovering that their e-mail link would not function from the US and waiting endlessly for someone in the IKEA closest to my new home to pick up the phone, I contacted Customer Service in the US. After another long wait, a representative informed me she was unable to help me, but assured me that my request would be forwarded to her supervisor and that I would hear back the following morning. After four days of silence, I was really annoyed and contacted Corporate Customer Service, thinking I would find some help there (isn't this why these offices exist?), and only to get voice mailbox. I contacted an operator who took my name and e-mail information and told me that I would hear back from someone.

I placed an order with IKEA several weeks ago and was provided an ETA. I arranged my schedule to accommodate the date given. On that day I contacted IKEA (waited 45 min. to speak with someone). During the conversation she provided me with the courier number as the items had left the warehouse. I thanked her then contacted the courier. Once I got the courier on the phone, I was informed that IKEA couldn't provide customers with a delivery date. I contacted IKEA again (another long wait). They then said they didn't know when the items would be delivered. I spoke with my husband as I was in complete disbelief of how they handle customers and business. My husband told me to ask for a refund. I called IKEA again to request a refund. He told me that it would be 4-5 business days before the funds would be released (which means they have the products and the funds).

While at the London store an employee assisted in completing our order and purchase on June 16, 2018. We were told that our pickup date was Saturday June 23. Later at home it became apparent that the employee had missed some items on our list. After several attempts to reach someone on the phone or online, we visited the store again and reordered the missing items as well as some extra cabinets with a delivery date of June 28 promised. By June 23 there had been no confirmation email as the process was explained. We found it next to impossible to talk to a real person on Saturday June 23, but did manage to hear a recording that our order had been delayed for 24 to 48 hours.

We went to buy a crib for our daughter who is expecting soon. We decided to get the Sniglar Beech crib and changing table which are inexpensive, and the changing table is small which was perfect for my daughter’s tight space. We picked out what we wanted from the display area and we to go get it from the pick-up area. Both products were out of stock. After some time, we finally found someone to assist us. She said the crib would be in stock in a couple of days but she had no idea about the changing table as it did not say in her system.

Ordered a wardrobe online, called the day it was supposed to be delivered. They had no idea where it was. I asked for a refund so I could just go into the store directly and purchase it myself. They stated I would have to re-purchase it at the store and get a refund online. We are now two months later still have not gotten the refund and I’ve called three different times. Each time it has been over an hour wait before talking to anyone. This is ridiculous!

I purchased some bedroom furniture. A part was damaged. Spent 30 minutes trying to get through and another hour on hold. They sent a replacement. It was damaged as well. Story gets worse. I returned an item on 6/2, still waiting as of today for them to post my credit (it’s 6/21). I also purchased an item via click and pick and it was not ready when I arrived to retrieve it. So I picked it myself and they were supposed to cancel the pick and click order. They did not and it’s still on my credit card. Have called at least 5 times and waited between 45 and 90 minutes to get someone on the phone. Each time they said it would be taken care of. Today. I was supposed to get a call back from a manager. Still waiting 8 hours later. Will never step foot in an IKEA again.

On June 6 I ordered a 12 drawer dresser through IKEA’s online store. My credit card was charged, and an estimated delivery date of June 13 was given. Fast forward to June 18. Still no product, so I emailed IKEA customer service. A day later I was told the shipment had been passed on to IST delivery service and I would have to contact them, which I did and was informed delivery had been cancelled because the product was not at IKEA when they went to pick it up. NO ONE informed me of any of this. I emailed IKEA again on Monday, received an apology email on Wednesday, but no resolution. In the meantime I’ve sat on hold for 2 hour with customer service, which I could only get to through GetHuman, and they guaranteed a solution in 24 hours. It’s now been over 48. Wish I’d read reviews before I purchased.

Hello everyone. This is the first review I write online. Ever. But I felt the need to share. I am having the exact same issue as everyone here. Shipment not arriving as promised with the inability to get in touch with IKEA since their phone lines are always busy (>45mins wait). I decided to escalate the situation. I found a random email for the IKEA franchising company in Europe and emailed them explaining the situation (even though I live in Virginia). They replied immediately and forwarded it to the head of US customer relations, who also replied saying that my shipment is delayed and that they are willing to waive the shipment fees to make up for it. It’s very crazy that I had to email some random person in Europe that has nothing to do with this in order to get my voice heard. I will be updating this post once I find out more. According to this thread this has happened way too frequently and we should not have to resort to this.

This is the ultimate money-hungry company that gives a ** about the customer's experience. The 5 stars I gave to them for shipping the product one time are now turned to 1/5. I have tried to contact them to find out what's wrong with the chair I bought for 70$, which is not at all living up to my expectations. It is basically sinking over time and is unstable. Their answer is that they CAN'T fix it, that I will have to pay extra 25$ for them to come and fix it, even though the product I received is clearly not good enough. The chair is unstable and sinking so I have to pick it up again after a while. It's a new product. Fake leather, plastic handles and everything is obviously made in China.

I consider myself a veteran online shopper, so I never expected that my online shopping at IKEA website turned out to be a nightmare. Let me make a list of my incredulous “journey”: 1. I placed the order on June 11 — the credit card was charged right away, but the order confirmation email didn’t arrive until after I contacted the customer service. This made me feel a little unsettled, so I logged into my account again and tried to check my order history. Guess what? There wasn’t one! 2. IKEA claims that same day or second day delivery is available, but the earliest delivery date opened to me was one week later on June 18th. OK, fine, I guess I can work on my patience. Guess what? The waiting window for delivery day is 12 hours, from 9:00 am to 9:00 pm! No contact number or detailed information was offered about this delivery company! It said I would get a call one day ahead if the delivery window was 12 hours. Nobody called me.

It all started when I ordered 5 items from IKEA online. Money was withdrawn immediately. 6 weeks later was my expected delivery date. No delivery arrived. No call. No email. Nothing. I waited 40 min-1 h on hold to get customer service. Realized that 5 sub-items to my order was missing which put my delivery from the transport company to my home on hold. Before finding this out! I was given the number of the transport company whom I called, who then told me IKEA forgot to supply some of the sub-items. Then I had to re-call IKEA, wait on hold for 40 min. Then IKEA told me you have to call the transport company to find out which sub-items were missing. I said, "No way." You need to know which sub-items you did not send to them!

I've ordered items from IKEA Serbia online store, that were to be delivered to my home today. As today courier didn't come, I called the operator. I was told that my order will not be delivered today, although no one has called me to tell me that prior to today, so I spent all day at home, waiting for the package, and needed to reschedule my day because of it. If I knew that courier would not come today, I will surely not be wasted my whole day stuck waiting for IKEA delivery that never came, or never had any intention of coming. I then asked to be delivered tomorrow, and I was told that it is impossible. I asked for late package to be delivered next week.

I am a student and bought my furniture in IKEA Seattle store, the shopping experience visually was nice. The problem started when the system started to erase my order making my start from zero. This did not happen once but 2 times making my shopping time extend to hours. Then in the cashier it took 1 hour to arrange the time of delivery and assembly again because they had problems with the system. My delivery/assembly was schedule for Sunday and Saturday 7 pm. I receive a call to tell me they could not assembly my furniture till Thursday of the next week. I asked for a reason because I work and it's not easy to stay at home from 9 to 6 pm as they require. No explanation was given.

I called their 888 number and have been on hold for more than one hour. Seems crazy. I had been planning on buying a kitchen with IKEA, but now am thinking if they cannot answer consumers, I really should not be considering IKEA for a complicated big ticket item. When buying from IKEA, keep in mind they don't staff to answer their phone in an appropriate amount of time and consider their in-store lines.

The delivery I paid for and planned my day around was only HALF of what I ordered. I do not think this would have been as big a problem if IKEA's customer service wasn't so deplorable. I do not think IKEA cares about its customers. They have one number for all of their stores. I was told by the robot prompt that I could expect a 46 minute wait to speak with anyone. FORTY-SIX MINUTES. They make so much money from people... They can't hire more customer service representatives? I'm so disgusted. As I said, their error in only including the bedding hardware would not have been such a problem if it was obvious that they cared enough about their customers that they provided many ways for people to get in touch with them. I will NEVER order from IKEA AGAIN. I will also be telling ALL of my friends on Facebook and in person NEVER to order ANYTHING from them again. I do NOT recommend IKEA.

I bought a bed with storage from IKEA, spent 5 hours putting it together and found that the drawers were misproduced and don't fit into it. They are about 1-2 cms too narrow to fit in the tracks that should hold it. After spending a couple hours on the phone with customer service (who tried to insist I had put it together wrong, despite it just being dowels in predrilled holes) all they can offer is for me to order ANOTHER $650 bed, disassemble this one, spend another 2 hours driving to exchange it, wait 3 weeks for a refund on the second bed and HOPE that they produced that one properly.

I made a purchase of a desk for my Mother (Sherry **). The delivery date has passed so I decided to try and track the order. The online site shows that you can track the order but when the page comes up there is no place to plug in your order number. I have searched high and low for a working phone number. All numbers are a variation of the 888-888-4532 number which doesnt work. My credit card has been charged for this item. I would cancel the order but there is no way to contact to retailer. I hope you can help me resolve this issue.

We've bought several items through IKEA in their stores and have always been pretty satisfied while acknowledging that the lower prices usually correlate to a bit lower quality. This time we purchased online for delivery, and it has been a horrible experience. Delivery date came and went with no contact from them. Phone number didn't work all day. Email is "out of service." Tracking orders online is "being maintenance" with no entered dates, but the same message has appeared for the last two weeks.

I’ve had the WORST customer service experience I’ve ever had with any retailer in the US. While I do love IKEA products and the quality and price is great – if you have a return, don’t even bother sending it back! I’ve sent mine in March following all the instructions and got a tracking number and delivery confirmation. No one ever got back to me and I never received a refund. I followed up by email online in April, only in May (!!!) I received a reply confirming that they will process a refund in a “timely manner” within 5-7 business days. Never heard anything back! Now it’s June, I tried to email again – the email information DISAPPEARED from their “Contact Us” website.

I had canceled 2 orders from Ikea. I did not get refund for 2 weeks. I have been calling them for a couple of days continuously now and they keep explaining the process of refund but never a straight answer. When I told that all I want to know is when I will get the refund, one customer care agent was extremely rude and instead of answering my question she put me on hold again. First of all I have to wait for 40-50 mins to even get to a customer care agent and then hear extremely rude agents. Apparently, they will take up to 5 business days to even send me an email about the refund. How hard can this be? Terrible experience with Ikea.

I would like to extend the frustration I recently experience with the online order at IKEA. On May 10, 2018, I made an order online for a KALLAX SHELF UNIT Article number: 102.758.62. The item was available at the time of my order. It gave me an estimated delivery on May 26, 2018 between 9am to 9pm. I specifically ordered it online to be delivered to me and on an early date as I was having a party on May 26, 2018. I thought to myself that it will be easier for me just to receive the item by my doorstep. My credit card was charged immediately after my online order.

First let me start by saying I am a huge fan of IKEA furniture and never thought I would be writing a negative review. The delivery service is the worst I have ever experienced. I took the day off work because I received a 12 hour delivery window for yesterday only to be called in the late afternoon and told that it was not going to be delivered. In the background of the phone conversation I could hear a man telling the woman on the phone what to say to me and he was very rude. It seems to me they forgot my item and didn’t want to go out that late to deliver again.

Used to be better but recently hard to buy items either in store (Perth Branch) or online. We started with 6 fixed wardrobes, glass front, slide doors, shelves, racks, about 60 items altogether. Main boxes were not in stock at the time we were in store, supposed to be next day, then weren't. We spent 2 weeks trying every day, always something was missing, wrong information about availability. Then we reduced order to whatever was at the time, we moved forward to payment and couldn't pay, as some items were not available even though were in stock a few minutes before when browsing. Then we removed almost 50% of order, bought whatever we could, paid online with delivery. Next day had a call that some items are still missing. We cancelled it and requested refunded, got it confirmed then same day courier rang that is making order and some stuff is missing. We told him it's cancelled, he was surprised (???).

I purchased multiple shelves in store on Dec. 17, 2017. I went to put the shelves up and 1 was completely cracked all the way down. I started a case (after being on hold 2 hrs) in order to get a replacement. I sent pictures of the broken one. They approved it. Never received replacement. Call again at least 20 more times being on hold no less than 2 hrs. and 2 case numbers because they "excelled my case". At one point it was shipped on April 4. Nothing. In order to get a full refund I have to mail back the broken shelf. No email was received (they said I would get with the shipping form). Today June 3, 2018 I am on hold AGAIN said in 1 min. It is now 25 min. so far. Their customer service is horrible. I just want my money back at this point without having to send anything back. It has been 6 1/2 months!!!

I bought three products at Ikea online on its website. They purchased my credit card, however, two of these products don't appear in my account. One of them was supposed to be delivered yesterday, but it wasn't. I paid for three products and didn't receive anyone yet. I tried more than 5 times to talk with them by phone but it is impossible, each call I stay like more than fifty minutes and no one answer the phone. I never thought that this kind of thing could happen here. Is the worst store ever in my life. I recommend DON'T BUY IN IKEA WEBSITE, ALWAYS A PROBLEM.

Did not deliver the items in my order. I've currently been on hold for 2 hours 15 minutes. This is the third time I have tried to wait and have spent over 6 hours on hold this week, listening to them advertise their services and that someone will be with me 'momentarily'. By no stretch of anyone's imagination can that word be applied in this context. I asked the first sales rep who transferred me, on my third call, after waiting for her to pick up for 40 minutes, please can you not put me on hold again. Can I please speak with a manager. She said there was no manager. They took my money and didn't give me what I paid for, and it looks like they're going to get away with it.

Ordered a sectional sofa online. A week later I get an email that your order had an issue and is cancelled (no explanation of the issue). I sent several email to the email address provided; no response. The customer service number did not work on many attempts. Finally, I got thru a few times but got disconnected after an hour of waiting; again no message. It is a shame for a good company to have such a filthy customer service.

Ordered outdoor furniture and matching cushions. They are due to deliver in 3 days. They cancel order prior to delivery but do not inform us. We wait all day, no furniture. Phone service number does not work. They do not call to tell us the order is cancelled. We finally get them on the phone the next day and they tell us it's cancelled, and we go back to store and pick up the furniture and assemble - Pick up 5 out of 20 cushions - they tell us balance of the cushions are in Newark NJ store. We drive to Newark store the next day -- they have sold the cushions out from under us. We have a set of furniture with a few cushions and no way to get the cushions we wanted originally. This store should not be allowed to operate, period, they have totally inadequate technology to operate in today's world, their stores are independent - IKEA stores do not communicate with each other. Bad operation.

I visited the South Florida location (the only one in my area) and purchased a product. I went through the ordering process with one of the store's employees. I paid for the product to be delivered and shipped. I wanted it to be assembled but found out they don't offer assembly in my town of Jupiter! What??? So ridiculous. I should've known then. The day comes where my shipment is supposed to be here and I realize I have no notification. I quickly call them-took 7 times to get through (as I was told their call center is at capacity and can't handle the number of calls) and 10 minutes holding before someone answered that told me my delivery hasn't been paid for (it has and I have receipt) and the only thing she could do was transfer me to a 45 minute hold for resolutions dept.

I placed an order via online April 18th. Paying ridiculous shipping fees... My order still was not expected to arrive until May 18th. I was to get a call from the trucking company on May 17th to set a 4 hour window that I would need to be available for delivery on May 18th. On May 19th I received an email that my delivery had been changed to May 24th and once again would receive a call from the trucking company to again set up the 4 hour window required for delivery. Today May 30th after NOT receiving said call or another email from IKEA saying the delivery had changed again I called IKEA customer service.

I received an email notifying me of an IKEA delivery via FedEx. I hadn't ordered anything!! I tried two times to call the company and ask what this delivery is all about. One time 22 minutes on hold- gave up. Second time- 18 minutes on hold and gave up. Their customer service email is "under construction." Really?? That takes about 10 minutes of a tech teams' time. This is an e-commerce company whether they think so or not. HORRIBLE CUSTOMER SERVICE- WILL NEVER BUY ANYTHING FROM THIS COMPANY!!

I have to write a review on how amazing the customer service I just received was. I was in a situation where I was going to have to drive for two hours to obtain receipts for an important matter and the gentleman who took the call was able to quickly and efficiently send me the exact receipts of everything I needed via email. He spent more time compiling and sending what I needed in a PDF than I spent setting up this account to type this review... as well as saving me two - three hours of time today. Thank you IKEA for being amazing.

I ordered a desk from IKEA April 12, 2018. When I ordered it it said it was in stock and ready to ship and be here by May 1st. On May 1st I received an email stating it was shipped. The next day I received an email saying it wouldn’t be delivered until May 18th. I went out of town on the 14th and they evidently tried to deliver it that day. I wasn’t home to receive it so they didn’t deliver it. I called on the 18th asking about it and they said it was back at the warehouse. From that day on I have been trying to find out when it would be delivered again. The main delivery company said it would be going out the next Wednesday because it was loaded late that night and delivered Thursday or Friday.

I purchased merchandise online and returned it via Mail February 2018, I have repeatedly waited on hold for over an hour every time I call to inquire as to why I have not received my credit. I get the same story, "You will get it within 3 to 7 days." It is now May 23, 2018 and I still have not received my credit. This is unacceptable poor business. Impossible to talk to someone without an hours wait.

Bought outdoor furniture. One piece of furniture and 7 covers were not in stock. I was told they were online. Upon checkout, the cashier didn't scan each item so I was charged over $139 for the wrong item. Luckily caught it and went to customer service, which was a 1/2 hour wait. Went online to find the piece of furniture is not available. So now I have a 6 piece set, missing the corner piece. I ordered the 7 covers, only 6 shipped, waited 45 minutes on customer service to find that they are out of stock, with no delivery date. So I'm missing a corner piece and 1 cover. I wish I could just return the whole thing and start new.

Countless hours on customer service for one screw up after another. I wrote a three page letter of complaint to IKEA, but of course their email department isn't up and running at this time. I am surprised that they are still in business, you get better care at the DMV. I won't shop there anymore. Eventually this will impact their store. Hmm. Now on to another place on the internet where I can try to extol the unvirtuous IKEA experience.

Horrible experience with no resolution still! My husband and I ordered a $500 set of dressers and nightstands for our new house. We placed the order on May 7th and received a confirmation email which stated we would be contacted prior to the delivery. After nearly two weeks came and went with no update from the company, we started to get concerned.

If I only knew what journey I'll have with this business... I would have NEVER EVER EVER ordered from them. I would rather sleep on an air mattress my entire life than spend $2300 and having to constantly call them to get a refund. Based on 500 reviews that I found online, it does not happen often to get your stuff. They mess up your order and you will never get your money back. My order was missing 2 items (one of it being my bed which I waited 2 weeks to be delivered) and another 3 items were either wrong color or wrong stuff all together. One month later, no refund. Apparently it takes like 6 months or more. DO NOT WASTE YOUR TIME.

Very negative. Went to the store and tried out a bunch of items (e.g. mattress, chairs, sofas, and other household items). By the end of trip to the store I decided that there was just too many items we wanted to fit into my small SUV. So I decided to order the items online and have them delivered. After ordering I was told the items would be delivered next Saturday, a day I normally work, however I decided to take the day off to be able to receive the items. The night before the delivery, I get a call, the representative told me the items did not arrive and if I wanted the items I was "go to the store myself and pick them up." So why did I pay for a shipping fee if Ikea does not ship?

We had and are still having an awful experience with IKEA. Firstly, the delivery that was supposed to take 5-7 days wasn't actually scheduled for three weeks after I made the order. When it came down to the delivery date a half an hour after our order was supposed to be delivered we got an email that said they were unable to deliver the products. We called to find out what was going on and the person on the phone said the delivery company had lost our order completely. My husband was on the phone with IKEA for over 3 hours (two of which were spent on hold). They told him they would put a rush on expediting our order but that it would take 2 weeks to get our money refunded and of course another two weeks to actually get our order. We needed the money we used on the purchase to repurchase the lost items.

Purchased a crib from Ikea in Pittsburg for our daughter's first child, at the time of purchase they recommended their mattress and it was purchased with the crib. This purchase was made last June to set up nursery. Baby was born in Sept of 2017, and she did not use the crib until she was 3 months old. The mattress did not even last 3 months from being used. Calls to IKEA brought nothing but frustration, the warranty the crib not the mattress. So we had to buy another mattress that has a thirty year warranty, not sure who keeps a crib mattress for thirty years, but a mattress should last more than 3 months and Ikea should stand behind the products they sell. I will continue to tell everyone NOT to buy baby furniture from them!

My online purchase after releasing to get processed with delivery had changes is design changes days after. To make things easier, the entire order was cancelled and purchased in store instead. I was aware of cancellation procedure but what I didn't know was the burden in trying to cancel. After making several attempts at cancelling I was assured that once distribution center releases order to 3rd party delivery, my order would be cancelled. That never took place.

I purchased a sectional in the store and needed to have it delivered. We waited the 3 weeks until a delivery was scheduled for our area and when the delivery persons brought the boxes to the door I asked how many I would be receiving. They said four but only gave me three. When I asked about the fourth, they said that three was all they had. I got the sectional put together and, yes, I was shorted one box. The cover for the sectional that is listed on my receipt. When I looked online it claims my order was fully delivered?? I have 48 hours to contact them to let IKEA know that my order was missing an item. It may take that long to get ahold of a customer service representative!! The wait time is 73 minutes. Yes...you read that correctly 1 hour and 13 minutes. Give me a break!

We spent THOUSANDS at IKEA, and were talked into having it be delivered. The deliveries were NEVER made. I took off two days from work, I work for myself, and this is money down the drain. The first day they didn't call, or ring the buzzer, they simply never showed up. We called Ikea. I spend at least one hour on hold every time to speak to someone at IKEA. They said that after they put in their request to the delivery company, they denied the request, and then NO ONE told us!! We rested to today, we were told they'd be here between 1-5 pm, I have not showered, or stepped foot outside my apartment, or gone to the bathroom without leaving the door open! We have gone thru GREAT lengths to make sure we did not miss this delivery.

Ikea supposedly offers a warranty of FIVE years on its electrical appliances. What a joke!! We bought a microwave eight months ago at Ikea in Montreal. All of a sudden it stopped working. We called the number in the microwave booklet for the warranty. The technician came two days later, checked and said he needed a part which would arrive in three or four day. It has been over a month now. Not a single call came from them. I have contacted the warranty company Whirlpool, located in the United States, seven times so far (not to mention that each call is a twenty minute wait). Each time they politely answered that they are sorry for the inconvenience, that they would look into the matter and get back to me at the most in 24 hours. Not once did they ever call back.

We ordered some furniture from Ikea in early March 2018. We used, partially, an eCard (gift card) amounting to $1,000 to pay for some of the merchandise. We were forced to cancel the order due to the fact the sleeper sofa was too large. We have now been waiting over two months for Ikea to refund and replace the gift card for $1,000. We have spent hours on the phone waiting for them to answer; we have written emails to no avail (they never answer them, never).

I returned some items on 2-18-18 at the Renton, WA store for a total of $404.80. I was told that I would have a check in the mail within 4 to 6 weeks because I was unable to get a refund that day since I no longer had the card I had purchased the items originally. We waited the 6 weeks and then began calling to ask. We have been on hold for over 6 hours total for all calls (including right now that I am writing this review). We keep getting the same story from the friendly yet unhelpful staff. They blame it on the store and tell us to keep waiting to see if we get a check in the mail. I like shopping at IKEA, but really think twice before purchasing products there for the next houses we have in the pipeline to build. Please help!!!!

I purchased a couch on ikea.com back on 04/04/2018. The order amount was $449.35. Couch was to be delivered on 04/16/18, but on 04/14/18 I had a change of mind and cancelled the order. They said no problem and that I would receive a full refund in 5-7. 5-7 goes by and still no refund. I call, get another very friendly, but lying customer service agent who states that the last agent placed the refund incorrectly in the system, and that it would take an additional 7-10. 7-10 has come by, I call back and an agent tells me 3-5 days based on my financial institution.

Please do yourself a favor and never order online with IKEA. What a joke. So I ordered five small things from their website two weeks ago and I'm just now had four things delivered to my doorway past the expected delivery date. I had to call several times to check up on it. And you have to wait on hold forever to get a hold of a customer service person and every single customer person that I spoke to was so unbelievably rude. I don't even know how they still have a job. Then I finally do get my packages and the most expensive thing I ordered was missing. So I called and The incredibly rude lady on the phone tells me that it's going to be another two weeks before they can even send it out again!!! Please do yourself a favor and never order from this crappy crappy company.

If I could give a zero I would. I thought I could do business with this company online since I’ve never had an issue at their stores. I wanted to cancel an order just about 2 hours after making the order online. So I emailed them after being on the phone on hold for an hour. But it says it will not get back to you for 5 days. Well I then called being placed on hold for hours every time. I still have never got an answer. My order says it will be processed soon. But I have passed the date it was supposed to be delivered. Still no answer. Their customers service is non existent. I cannot believe they are allowed to treat customers like this. I’ve literally spent hours and hours with no help. I also tried to get a response on their Facebook page and they were responding but when I asked them why my order was never delivered they just stopped responding and are ignoring my messages now. If they weren’t so well known I would think this is a scam!

I placed an order on 3/29 which was to be delivered on 4/4 and never came. I canceled the order and was told it would take 14 days for a refund (unfortunately I used a debit card). 14 days later still no refund so I called and they said something had happened and the order wasn't canceled so they had to redo the cancellation. Again another 14 days to wait on the refund. Each time you call - there is at least a 45-60 minute wait. So today I call again - waited 45 minutes - finally spoke to a lady - the credit had not been processed. It would take at least another 5-7 days to process. I finally ask for a manager and told them, "No I wanted a refund today." The best that they could do is try and walk it through but it would be Monday before it would go through. They said the problem was all the recalls they are having has put them about 2 months behind. I never received any item from Ikea and they are holding on to my $500.

We did the in-home kitchen planning and paid for the kitchen, the appliances, delivery, and installation. Sounds turnkey, right? Nope, we are our own contractor for this job. It has taken THREE deliveries and I still don't have everything. First delivery guy was a jerk. Others were better but still didn't have all of our stuff. Now we are going into Day 4 of what was supposed to be a 3-day install that should have been done two days ago. Not everything in our plan was ordered for us -- we don't know why. Have not been able to get some parts even though we have asked for them 3X -- we don't know why. Installers were not able to follow exact directions and now our range won't fit into the space provided -- we don't know why.

The worse company I have ever experienced in my life and I am 52. Took two days off work to wait on my furniture, no delivery... rescheduled. Got an email from IKEA stating new delivery date, after waiting on the phone for 1 hour 30 minutes they advise that the logistics company (third party) didn't approve delivery... Why the hell would Ikea send me an email with the delivery date then??? Then they say, it will take 7 days to refund the money. So not only that I wasted 2 vacation days on this, now I have no living room set for a whole week and now I still have to wait another week for a full refund to go out and buy another living room set... READ the reviews before you order.

Purchased 4 BESTA cabinets from IKEA in Schaumburg, IL. This IKEA store (closest to me) is a 5 hour drive from my home. Had purchased 12 of the identical cabinets from IKEA 3 years ago and purchased 4 more for a new home storage project. During assembly, noticed that the "cam locks" were no longer metal, but were white plastic. The obvious occurred and one of the "cam locks" broke. IKEA does not include "extra" plastic cam locks. I suppose that would defeat the purpose of their cost savings initiative to replace a reliable component with a "CHEAPER" plastic replica. Attempted to call IKEA customer service and every number resulted in a recording that the call could not be completed at this time.

I urge you to reconsider to order online. This is my VERY painful experience: I placed an order online at IKEA.com on 4/4/18 as I was not sure the items I wanted would fit in the back of my car and Ikea is over an hour away. Once I placed my order I received a receipt with an estimated delivery of 4/9/18 between the hours of 9:00 am and 9:00 pm which is great because I was going to be moving into a new house on 4/20/18. So I had someone sit at my house ALL DAY only to realize at 8:45 pm, I called IKEA customer service and waited on the phone for over 50 minutes before speaking with a customer service representative who informed me that it was just an estimate delivery date. So she set a new delivery date for me of 4/19/18 and I could get a call with my shorter time frame of delivery on the day before 4/18/18. She did refund my $29 delivery fee and offered me an IKEA gift card for my troubles.

Absolutely appalling situation. In Canberra the on-line order was not completely filled for kitchen cabinets. It has been seven weeks without a kitchen and counting. Ikea is uncontactable by phone. Going in person achieves nothing. But I found out the following about what seems to be their system and how much effort they put in to helping the customer.

Ordered a loveseat, canceled next day, 28 days later still waiting for refund to be credited to my Visa card. Have called Ikea customer service several times, been put on hold for hours, was promised a call back from a manager (which naturally never occurred) and generally given a runaround from uninformed, uncaring customer service reps. They charge your account within a matter of minutes, but the refund apparently takes over a month after the cancellation has been authorized and approved. Will never, ever order from Ikea again.

This is a word of caution to anyone wanting to place an online order with IKEA. I urge you to reconsider. Here's my painful experience. I placed an order online at IKEA.com as the item I wanted was not available in store and the in-store associate suggested it would be much faster to order online and the delivery charge was only $29.

The worst customer service with an average wait time of 60 minutes on the phone, I ordered a Besta TV system in Woodbridge store with pickup, delivery and assembly, IKEA delivered on time but did not assemble the equipment, missed a part. The problem is to get IKEA to correct the mistake has been so painful, getting to a customer service representative takes forever and every time there is a new problem to deal with, will never buy anything from IKEA again.

They have the WORST customer service and online order system ever!!! I am very disappointed in IKEA in every way possible!!! We purchased a sectional sofa online. It was delivered 2 weeks later (which was ok). When delivery guys came, they delivered ONLY 4 pieces out of 8! They told us that they looked everywhere to find the other 4 but they couldn't. We tried to reach the customer service, but the waiting time was incredibly awful! Every time we called them whether in the morning or late evening it was 90 minutes, 70 minutes. Finally, I reached them (after waiting 50 minutes). They scheduled a new delivery date for April 30 (I called them on April 23) Then I checked the order page, the new delivery date is MAY 3RD!!! I do not even know it will be delivered on that day! This is the very LAST time I am purchasing anything from IKEA!

Our company ordered 4 desks to be delivered to our office. There is a local Ikea store which had these desk in stock. After completing my on-line order I received an email from Ikea giving me an estimated delivery date which had come and gone. After six times of dialing the 800 # and being disconnected, I was finally connected with a customer service representative who could not tell me where my order was but call the trucking company and they could tell me. No they could not! On the second day of dealing with this and being put on hold yet again for over 30 minutes, I was instructed to talk to a customer service specialist and put on hold for over 45 minutes. I have NEVER experienced such horrid customer service and will NEVER order anything from Ikea whether online or in any of their stores. Ikea had No problem accepting my payment in full, but cannot deliver my order.

I have been an IKEA fan for many many years but my more recent experiences with them really have me wondering why I still bother. I purchased a Hemnes 5 door chest in store. Once I started to assembles I discovered a piece was damaged. I need to drive two hours to get to my nearest IKEA. I telephoned and they said they would send me a replacement piece. That was six weeks ago. I telephoned to follow up after not received anything for two weeks. The customer service representative followed up whilst I waited on the phone (that was fine with me as I'd waited over an hour to speak to him). He came back to me and said that they had pulled the item from the shelf while I was on hold and would arrange shipment in the next couple of days.

I should have done my research before ordering from IKEA.com and opting for home delivery. After doing some research I now see that my experience is fairly typical of this company. I placed an order for two bookshelves on 3/12 and after weeks of no communication from IKEA, I was informed that my items were damaged in transit "and/or" missing parts. My original order was cancelled and then a new order number was assigned. Today is now 4/25 and I am told (after a 40 minute+ hold time on the telephone) that a new order number was assigned but IKEA failed to ship their delivery service my items; that is to say, the only thing the delivery company was given is an order number. This is ridiculous. Now I am on hold (another 30+ minutes) just so I can officially cancel my order. I will never shop with IKEA again.

I ordered the Brimnes TV stand on the Ikea.com website on 3/16/18. I thought the delivery option would be a convenience, but boy was I wrong. I liked the TV stand so much, that I couldn't wait and I went to my nearby IKEA to purchase it in person. I thought I could cancel my order in person, but the Ikea rep at my local store told me that they couldn't cancel the order because the TV stand came from a different warehouse. I got in contact with Ikea, after being placed on hold for about an hour and 30 minutes, to request to cancel my order and have my refund processed. They told me that I had to wait until I received an email telling me that the order was shipped, in order for them to initiate the refund process.

WORST DELIVERY SERVICE EVER!!! I ordered a shelving unit and was supposed to be contacted by the delivery company to set a day and time which never happened and they just set the date for a Friday from 9am to 9pm. Well I work Monday through Friday so I wasn't there of course and they were supposed to call and give me a 4 hour window and they didn't. They called after being there for 10 minutes to tell me to respond back by phone within 5 minutes or they were leaving. I was with a customer so I missed the call of course. I tried to call right back and there was a 58 minute hold time. Also it took multiple tries to even get the call to got through. I finally got someone after holding for 35 minutes and rescheduled the delivery to my work address because they don't deliver to my area on weekends.

I am an avid internet shopper. The most awful online shopping site is IKEA. Great store but totally unacceptable on-line service. BE AWARE if you choose to purchase anything online with IKEA it is a nightmare to get help. I placed a very large order online. Immediately after purchasing I made a mistake and it took me 1 hour and 45 Minutes to get someone on the phone to cancel my order - then I placed the corrected order. Even though they sent me a order return email that same day I called I NEVER GOT THE $1200 CREDIT ON MY VISA.

I ordered 2 bed online 03/28/18 and my given delivery date was 04/06/18. So I took off work so that wouldn't miss them. I stayed at home all day. Even had my husband drop off and pick up the kids so I wouldn't those bed coming. Well later that day I got an email saying my furniture would not be delivered. And I would have rescheduled a delivery date. Like no that's not gonna happen. I have to work people. I have a job to do just like you guys. So I called and was told to wait 45 minutes to speak to someone. Ok I wait and was told it would take 2 weeks to get a refund 14 business days to be exact. 04/20/18 should have been the day. Well that's a lie. I would have to wait now 10 more for my money for furniture I never touched. To get my money back for ** they didn't deliver. I'm pissed. I will never shop in IKEA ever again. Zero stars here.

We bought a daybed on IKEA.COM while thinking it will be easier and faster. Our order was processed and shipped as they promised but then delivery was scheduled without talking to us and when we tried to call and reschedule the wait time was 96 minutes. Yes, ninety six minutes, more than an hour and a half. Crazy. We finally got it and we were excited. My husband started to assemble it only to see that ONE of the parts was broken. We called IKEA, thinking it will be nice and easy, waited 50 minutes on the line only to learn that the only way to deal with it is by shipping out the ENTIRE bed back and getting a new one. What a waste of time and money. This morning we had a change of heart and we decided that despite customer service, we're still interested in this specific bed so I've been waiting for more than hour on the line to speak to a representative. This is by far the worst customer service I had in the past few years.

Visited Ballymun store today 17th/4/18. When I got to location aisle my item to match chest I was buying was out of stock (should have really been quoted on stickers upstairs). I decided to get the same one with extra drawer to match. Again out of stock. There was 3 display models of one I originally wanted. Asked manager, "Could I buy one" as I had got a lift over. He abruptly said no!! Decided to change and try buy different matching furniture back upstairs again with baby and pram the location and aisle on one of the stickers was not there.

If I could, I would rate IKEA at a negative. I typically have had great experience with our local Pittsburgh Ikea store. However recently an online order has been anything but. I placed an order worth $700.00 that I need to cancel. For the last 6 days, I have called their customer service number (888-343-4532), selected every option I could to get a live person to speak with, only to be placed on hold EVERY. SINGLE. TIME. Each time I have been placed on hold for at least an 1hr. I won't wait any longer than that. And that, according to IKEA's customer service is my problem... Apparently, as customers, we need to be a little more patient... I would have continued to shop at my local Ikea, but I will no longer be a patron there and will sing it from the mountaintops... IKEA is the WORST! I've now contacted my credit card company to intervene.

I purchased outdoor furniture from IKEA late last fall. The cushions had a removable cover so I decided to freshen them up and wash them. As I pulled the filling out from the cover, the lining keeping the filling together had deteriorated on 2 of the cushions. I called to see what IKEA would do about this and have been on hold for 50 minutes! In what world is this acceptable!?!?

I ordered an item from Ikea and received 3 different dates of delivery and a month later I still have not received it. It took two weeks to get customer service on the phone to check the status of the item. Customer service still could not help. The online tracking does not actually track the item. I would never order from here again. The price was not worth the headache. Worst experience ever.

Quite honestly, I’ve always avoided IKEA because I do not generally like the big box stores, as quality, value and level of service tend to go down drastically with them. I come from a high end office furniture manufacturer and I have a background as a kitchen designer, and so I have always made a commitment to resolve any and all problems my clients have come to me within a timely manner to the satisfaction of every customer. I can see now that I should keep to my original stance regarding IKEA.

Let me start off with saying. I have been to Ikea over 10x. It is over 45 minutes away. Each time we have purchased something we have had a problem. I have never tried to leave a review up until this last purchase. I have tried over 15x to post a review and their website will not let me. It keeps redirecting me to a blank page. So I don't understand how they have so many good reviews if I can't even leave one.

We ordered an entire kitchen, complete with appliances, on 3/24. We were assured we would have everything delivered by 4/7. 4/7 came & went. We’ve called both IKEA and the delivery company numerous times (sometimes being left on hold for over 3 hours) and not only can no one seem to tell us when our kitchen will be delivered, no one is even certain where our order currently is. Our old kitchen has been completely removed as we were working under the assumption the new one would be in by now. We have 3 children ages 3 & under, no kitchen, and no end in sight. The worst part? IKEA doesn’t seem to care. They haven’t so much as said “I’m sorry” let alone tried to rectify the issue. Unacceptable. DO NOT OPT FOR DELIVERY FROM IKEA.

Bought products from Ikea yesterday. Purchased delivery and assembly. Said they'd be out today from 10-2. Didn't show up until after 3. Told my husband they only delivered. No assembly. Left disassembled items all over house. Husband tried to call the number on Ikea order/receipt. Invalid number! When I came home from work, tried that number and another one from when they called about delivery earlier. Was on hold for 15 minutes, got a busy signal and disconnected. Tried to find another number. Website had many more invalid numbers. Finally found one. Called and was told wait time was 101 minutes. I'm currently on minute 60. Unbelievable. Tried to email. Tried to chat. Both "unavailable" on website. I can't believe this is a professional business.

Sadly you will be lied to and probably never see your money. IKEA is a JOKE. We never got our items, called IKEA several times. Promised several things. We were told we couldn't get a refund yet because IKEA couldn't locate the shipment. We were told we were on the escalated list but when we called back we were told that was not true. We were told 5-7 days for a refund, but that came and went with nothing. We were told that a manager would call us back when talking to IKEA customer service. Never got a callback. Then we were told the next time that IKEA does not make return calls as it's incoming only.

IKEA refuses to post a rating I put claiming it violated some of their “rules”. I simply wrote that they do not care about their customer. I purchased a Brimnes Black 3 door wardrobe. The instructions were very poorly written with no words, only pictographs. There were numerous times where there was no clarity of assembly requiring guesswork and at least 3 hours more assembly time than necessary. I will never buy another IKEA product. They are a pure example of FAKE NEWS not publishing the truth, only publishing positive reviews about their products. Slime, dirt, trash. These words describe their management.

Wow -- I have been in retail for 20+ years and I cannot believe my experience with Ikea. For such a large company they have horrific systems and policies. I have never had to work so hard to give a company money. We are redoing a cottage on our property and decided on Ikea for the cabinets because we didn't want to spend a ton on cabinets and we liked the look of Ikea's glossy fronts. I drove 90 min to get to a store and spent 5 hours there looking at kitchen examples and getting help designing my kitchen on the Ikea website. The ladies that worked in the kitchen area were okay but not overly friendly. This didn't bother me but instead of ordering at the shop I decided to order online which they said "was easy." BIG MISTAKE!

Terrible! Waiting period for checkout and items to return was unbelievable long. And this is century 21 in an advanced and very good store. And it has nothing to do with the person who was at check out - she was very sweet and pleasant but out of 25 cashier stations just four of them were operating. Why?

My whole saga starts in November. I ordered a serving tray for Thanksgiving. It was supposed to arrive with plenty of time before Thanksgiving. Although their shipping speeds are terrible. I did not receive anything until long after Thanksgiving, and when I did, it was some dumb little shelf. Not what I had ordered at all. As other reviewers mentioned, their website does not have a submit button to file complaints electronically, so I called. I waited on hold for what felt like ever, and they finally agreed to refund me in the form of a gift card. This was less-than desirable, but I didn't feel like dealing with them.

We bought a new kitchen and installed it Nov 2012. The fronts of the cupboards are warping now so I contacted Ikea directly and after a month of back and forth they said it was not a quality issue and it's pretty much our problem. About $6000 plus down the drain. In hindsight we should have paid extra for better quality at an actual kitchen place. Their warranty is nothing! And these cupboards are not near a water source!

This review is based on a online purchase from Ikea, not in-store so take that as you may. I never been to Ikea or bought anything from them, there is a local store (30 miles away) that I could have just went to and picked up the item, but for $9 I could have it shipped and gave them the benefit of the doubt. I also read that online orders ship from regional Distribution Centers, local one to me was only 1.4 to 2 hours away, so I figured, not a big deal. They estimated delivery to be March 30th, I was patient and said okay I'll wait but now it has gone 1 day past that with no updates.

This company has horrendous customer service and integrity issues. Never ever order a delivery here! I ordered almost a thousand dollars of items that I still do not have in November 2017. Every single time me or my husband call to reschedule this we are placed on hold for more than one hour, get hung up on or their customer service line is simply ringing BUSY! We question if anyone even works there... SCAM!!! There is no way to get any help from this company. Period. For busy people this is NOT the company to purchase from! IT is sickening.

On February 14, I ordered a kitchen island to be delivered. The earliest I could get it delivered was March 6th. I was hoping for it sooner, but was okay with it and went ahead and ordered online. It never got shipped out from the IKEA distribution center until March 3rd and was therefore not at the local delivery company until after 3pm the day it was supposed to be delivered, confirmed by tracking. I waited around all day and never received a call saying it would not be delivered.

The actual in-store purchasing process is fine, I had no issue there. However, if you need something delivered, or God forbid something is missing/needs replaced because of damage - then you're in BIG trouble. These people never answer the phones, and their website conveniently does not work. I have done the 45 min - 1.5 hr wait times on the phones 5 times - and that was just to get my item delivered properly. Now when I call to get items sent that were missing/damaged I get "All circuits are busy" every single time I call. I have been trying to call them for 2 weeks now.

I was supposed to receive a delivery on 3/28. They said they'd call 30 min before it's delivered. Instead, they called when at the door! By the time I got out, which was less than 10 min, they had left!!! This is ridiculous! I've been trying to re-schedule the delivery for 3 days now! I've sat on hold for hours, and finally talked to their useless agents, who twice now told me to have rescheduled me, when in fact they haven't! Now, how much brain do you need to use to re-schedule something as simple as that! I am cancelling the order, and never in my life buying a single thing from IKEA! It's been my worst nightmare!

I posted this in Ikea Atlanta but I think more people should beware how Ikea handles problems. So we made the two hours each way drive to this store because we've never had issues with Ikea furniture, had no experience with their customer service. We buy a new dresser for our daughter we were expecting at the time and head home. Go to put the dresser together just to discover they had dried a screw hole into a knot, when putting the screw in it all chunked out. Not a problem, customer service assures me they will send a replacement part immediately.

My boyfriend and I placed an order on 3.17.18. It was supposed to be delivered yesterday and I never received it. First, why am I pay $29 shipping for something that takes over 12 days? I emailed Ikea, contacted them on Facebook and I've gotten no responses! I then called and stayed on hold over an hour and didn't get through. This was my first (and last) time ordering from Ikea. WHAT A SCAM! I will be filing a formal complaint and disputing this with my credit card company.

I've ordered kitchen cabinets from IKEA but never received the gift cards as they had advertised. I called 4 times trying to follow up on the gift card status and each and every time I called, it took at least 45 minutes to an hour before a 'live' person answer the call. After explaining my situation, I was then told to call another number for gift cards, of course I had to wait again. That gift cards department has no clue what I was talking about because they only handle gift cards purchase but mine was a special promote and they couldn't help me.

Ordered a chair on 3/20/18 with expected delivery of 3/27/18. On 3/28/18, tried to check order status on the IKEA website but it was a useless website so I called to check on status. After a 1 hour and 15 minute hold an agent came on the phone and said that my item had not shipped yet and that she did not know when it would ship. I asked for a refund at that time and she said that she would have to transfer me to the refund dept. Another 3 hour hold and unfortunately, I fell asleep, total hold time was 4 hours and 3 minutes and still no resolution. TERRIBLE CUSTOMER SERVICE. They charged my account on 3/20/18 but did not ship item and hold time is unacceptable. WORST CUSTOMER SERVICE EVER.

Ordered online, said 3 week delivery time. I was ok with that and prepared. Email came that delivery was on the 27th between 9 am and 9 pm. Then phone call came delivery between 5 and 9 pm. 9 pm no call no show. Have attempted to contact store a dozen times. I am continuous transferred and hung up on. No solution as to when my items will come. Delivery company stated they do not come to Cape Coral often, they stated their driver did not show. How is this my fault... Send another driver, come the next day. Do not make me wait, I am the customer!!! I have 2 bedrooms literally tore up... My husband took a day off of work. I have a home study coming up in which I NEED THE FURNITURE!! OR I WILL NOT PASS. I cannot wait another month... I have notified my credit card company to cancel, since I have spent over 12 hours trying to contact IKEA and can't get any answer.

As I was writing the same type of review as everyone else, my chairs arrived. Customer service is horrible! Can't get ahold of anyone! All I can say to everyone upset for the same reasons is be patient. Your order will arrive!

I noticed from reading the reviews that furniture does not get delivered in NY. I waited and waited but no furniture. I’m really disappointed in IKEA. I will have to take a trip to the Brooklyn location to either cancel my order or pick it up in my small car. What a shame. I paid for delivery and no one contacted me. $29.00 delivery charge was too good to be true. I should have read the reviews before I made a decision to have it delivered.

Original delivery date was for 3/13/18 then it was changed due to the weather to 3/20/18, today is 3/26/18 and still my items have not been delivered even though online tracking has stated since 3/30/18 it is out for delivery. I have sent emails and tried calling but nothing gets through or no response via email. I spent over $400 on my boy's new room and their loft bed, sofa and etc. have not arrived still! What gives IKEA, where are my items?

I ordered 2 kitchens from IKEA at the same time - one arrived and the other is missing. Of course the larger order is missing ($6K). I have tried calling IKEA and the phone says "all lines busy" and hangs up. I have emailed - no response. I have tweeted them and now put notice on Facebook. I have no idea how to get a response and am living without a kitchen.

On Mar 3 I ordered 4 items for $150. On Mar 5 IKEA tapped my Mastercard. On Mar 9 they emailed to say delivery would be Mar 12. On Mar 12 I got a phone call from the trucking co: nothing from IKEA was provided to them. On Mar 12 I got an email from IKEA, stating deliver would not occur Mar 12. THAT'S IT. No apology. No alternate date. No further details. So I called... On hold 15 minutes, their bad, my adios. So I looked onsite for a link to write to. Yes, they have "general comments". Through that portal I stamped my foot, told them to cancel the order. Two days later, no refund. Ten days later, nada. On Mar 23 they did refund my Mar order. I did get an email somewhere along the way saying sorry we are late in responding to your email. I think we all know why they're late: poor service=plenty complaints.

I went to Ikea a week and a half ago bought 2 dressers. Told them I would need a delivery date of Saturday since I’m off from work. Delivery was schedule for today, received confirmation from them yesterday that it would be here. Guess what, no delivery. I was on the phone with them from 1:36pm to 4pm and was told that somehow my furniture had disappeared, SHOCKING, and I had to wait till April 2nd for them to be delivered. You screwed up and by the comments I see before me I can see I was not the only one, I told them to pretty much go (explicit language) and give me a refund. If you can bring it home do so but do not. I repeat do not have them deliver your stuff because it will magically disappear. Shame on you Ikea.

IKEA Group/IKEA USA Your Customer support is incompetent and horrifying. Hours and hours of wait while agents and supervisors lie to your face. Case no ** for logs. Due to Ikea's outdated order change system they suggested me to cancel whole order, wait for the money to be reverted to gift cards (650) and rest in credit card and then reorder. With no other option offered, I had to agree. I then waited for 2 weeks. Post which I called them each day (min wait 1-2 hrs) for the status and each day agents including supervisor would tell me that it in the RED list and will be processed today. Next day again the same story while also telling me that the agent/supervisor before did not push it or did not process it correctly.

Purchased couch and chair in the store on 3/15/18. Was to be delivered on 3/20/18. Did not show. Was able to contact shipping who said they forgot to put it on the truck. I asked to cancel the order and they gave me another extension to call. Absolutely no way to contact customer service for cancellation because they never -- I mean NEVER -- answer the phone. EVER. Finally resorted to canceling the purchase on my credit card. Ikea has still not contacted me about this.

First delivery date 3/13/18- between 1:00-5:00 pm delivery truck never showed up. I call North American logistics. Said they have not received the shipment from Ikea and will call when it comes into schedule delivery. Second delivery date. 3/20/18 between 11:00 am- 3:00 pm. Someone was home all day. The driver knocked on wrong and left. Did not call number I have on the door. When I call NAL they said the driver knocked on the right door. I look at security cameras and clearly the guy knocked on wrong door. They won't have him turn around even though it's only been 15 minutes since they left and tell me I need to contact IKEA to schedule redelivery.

Ordered March 13 at 6:42 a.m. Order information - delivery set at March 19th. Came and went. Tried calling CS several times to no avail. Website useless unless you enjoy going around and around getting the same non-information again and again. No tracking data provided other than "Parcel" so no way to track. March 20 got email saying shipping beginning - shipping label created for FedEx. Still no progress on actual shipment. Let's just leave it as not exactly Amazon.

After purchasing a sideboard piece of furniture to be delivered, I cancelled it within 4 hours realizing I had made a mistake on measurements. After waiting over an hour via phone, I was informed the delivery would be stopped and my money refunded. I then received a delivery call and yet again spent an hour waiting on the phone for them to tell me I really needed to go back to the store to solve the problem. (100 miles round trip). Went to the store, got nowhere but somehow the delivery did get cancelled. Was told I would receive a call the next morning to issue a refund. Nothing, nada.

I had ordered a dresser from Ikea online and was emailed a shipping date. So I took off work, waited for my delivery and nothing came. I called the delivery company and they let me know at the end of the day that Ikea did not deliver all the parts to my product. I call Ikea to resend product and a new delivery date. They inform me they no longer have the product in stock and will refund me my money right away since this was their mistake. This was beginning of February. February 20th still haven't gotten refunded or a new dresser. I call Ikea again and they forgot to process my refund and told me it will show up to my bank account the next day.

Went into Ikea store where sales associate wrote an order for a few kitchen cabinets and a standard countertop. Countertop wasn't in stock, so he had me fill out a credit card charge pre-auth form and said someone would call me to get my credit card number when the countertop was in stock. They never called. Cabinets were delivered, but no countertop. After hours on hold and another half hour talking to a powerless phone agent, she said I never paid for the countertop and I'd have to come into the store and fill out a credit card charge pre-auth form. She was brilliant. Telling me to do what I already did. So, it's another trip to the store and more delay. I was thinking of buying a full kitchen for my house at Ikea. Not a chance now. Way too many ways for it to go wrong. And Ikea will do nothing to correct their own mistakes.

First you cannot change the pickup date on an online order. Then you call customer service the message "you can not use this line because you are out of area instant the reason for 800 #". Then website says CS opens at 6 am but a message (later same day) says 9 am. CS is no help any way. They can't do anything. Had to cancel the order and redo it but no one told the store. Then they had wrong items on the cart. Had to go to returns to straighten this out. Needless to say I won't be going back to IKEA.

I ordered a couple shelves online. The shipping time was not bad. Once I received them and opened the package I looked over the shelves and they had scratches and some other nicks on them. I complained to Ikea and they sent me new ones. When the second shipment was delivered again I looked over the shelves, and again they had scratches and nicks and one had a strange deformity in the shape. I did not bother to reach out to Ikea again about the second set of disappointing products and instead I purchased shelves elsewhere that were much better quality and condition.

I ordered several items for over $1000 online and paid the delivery fee. A delivery date was provided when order was placed and I was advised that a time window of delivery will provided by their shipper one day before. I never received any timeline notification from the shipper so I took the day off and waited for the delivery, tried calling IKEA several times but gave up after being on hold for over 1 hour each time. They never delivered the order and no one contacted me, so I wasted a full workday. Called IKEA again a day after and finally after being on hold for 1 1/2 hour someone actually answered my call. I cancelled the order but they will not credit back the delivery fee charge, although they delivered nothing was delivered and I wasted an entire day.

I made an order over 2 weeks ago. It was never delivered and the shipping company keeps delaying. I paid for delivery. WORSE YET, Ikea's phone numbers are DOWN. If you try the 888 number it will always say "all circuits are busy" or "Nonworking number". There is no option for "chat with a live person". Their service is horrible and inexcusable. I am demanding a refund with my credit card company. Their lack of service is BEYOND disgraceful, reprehensible and unacceptable. They should have some level of communications with customers but NOTHING. Zero. Try calling them and see...

I went to the IKEA for home miscellaneous. When I was at the cash register one of the items’ price was wrong. I tried to let the cashier know about that. She didn’t let me finished and started yelling; “listen! Listen! Listen!!! You’II have to wait until I finish”!! I was with my wife at the moment and tried not to lose my cool. What kind of customer service training IKEA provides for its employees? I will never be back and will not recommend it either.

Wow! You really wonder about a business when you can't reach customer service. I get all circuits are busy, # not available at this time according to Verizon Wireless. It doesn't matter when I call, samo, samo. So I've sent an email but even that was an ordeal. The first contact sent me to a site for Chinese or Japanese - whatever, you get the picture. Now this was my first trip to IKEA. Being my first time it was tricky to navigate how their system works. Had to go back out to car to get glasses - took at least 20 minutes and my husband wondered what happened.

I was hesitant to use IKEA delivery after reading reviews here, but since the prices got so much cheaper, I did it anyway. I ordered three separate times, and all went smoothly without any problems. Two of the orders were small items that were delivered through parcel service which they use FedEx. They emailed when the item was sent with a tracking number, and delivered on the date they said and no one had to be home. I also got a large furniture delivery with their truck service. It gave me an estimate of two weeks and said they would email me with an updated date when the time got closer.

Paid in advance for kitchen cabinets and delivery charges to be delivered. 2 weeks waiting, several phone calls & e-mails to them because we hadn't heard from them. We finally get to their "support service", they can't find/lost our order. Then, it finally arrives with boxes missing! Once again we call, ooops, their mistake! Were told another 2 weeks to send the rest!!! We had no kitchen, had to keep calling them, they don't deliver our full order, then we're told another 2 weeks for the rest. They did not help us, did not apologize, nothing. We'll never use them again or recommend them to anyone. They had our money & that was the end of their responsibility.

I ordered full furniture for two bedroom apartment from IKEA North York in Toronto and the goods were supposed to be delivered from IKEA distribution center. A truck showed up with driver and his helper both angry not listening and like people high in drug or alcohol. The building security asked them to put their truck in safe and designated cargo position. They didn't listen and demonstrated annoying attitude.

Ok, so just read their delivery FAQs - I was told to expect delivery yesterday, then got an email saying that delivery would be today between 9 a.m. and 9 p.m. I assumed with such a HUGE timeframe that there was no way they expected someone to be home. Well, I guess I was wrong about that. Luckily my 18-year-old daughter had to be home today anyway as she wasn't feeling well, but she intentionally sat on the couch all morning waiting/hoping that her bed would be delivered. I get a voicemail while at work at 10:45 a.m. saying the trucks were at my house but that we were needing to reschedule because they couldn't reach me!

In general I find IKEA customer service very good but today I was made to wait half an hour to request an item that I couldn’t pick from the racks myself. One member of staff helping a customer in front of me at an order point while several others stood around chatting despite my asking for help. After waiting half an hour I went and found another staff member who was rude in her manner and told me to wait as there was only one customer ahead of me. When I told her he had been dealing with them for half an hour she begrudgingly put my order through and told me to pay and then pick up from another point, again in a rude and hostile manner. So off I go and pay thinking yayyyy I’m on my way home only to then to have to wait another 40 Minutes for the item to arrive for me to collect it. Staff were rude and unhelpful. I will not repeat this again. IKEA adios forever.

I purchased items online and only half my order was delivered. Never mind that the scheduling process with Ikea was a weeks-long ordeal with zero customer service. When my order was finally delivered, an item was missing. The delivery company said Ikea would contact me. That never happened. I tried for days to contact Ikea (spending HOURS on hold) and was unsuccessful. Now when I call, the phone doesn't even ring. So Ikea has my money and apparently no intention of delivering the item they charged me for. How does a corporation this large have such horrible customer service??

I am so upset and disappointed with IKEA's delivery service and in store customer service (Burbank, CA). I ordered my products on a Friday and paid for delivery and installment. I agreed to the service because they said it would be delivered two days later, on Sunday today at 9am-1pm. Mind you I have guest coming in tomorrow morning and need a dresser in a bedroom for my guest. When they delivered my items they only had 2 out of my 3 items. My biggest needed purchase (dresser) they did not have. The delivery men said they knew nothing and only had two items on their order paper, I had all three on mine and yes my bank was charged the $600.

Having saved and planned for our new kitchen for months, paid in full weeks in advance, we await the delivery of our new Ikea kitchen. Timed four hour delivery slot meant that we had to take time out of our busy professional lives to take delivery of the units. Delivery date was confirmed by Ikea by text so all was set and we wait and wait... After several further telephone calls we are still none the wiser and still no delivery. To be quite honest I am totally ** off, a simple phone call from Ikea and we could have rearranged the delivery date avoiding our loss of confidence and wasted day out of work. The fitting team can no longer start as the units are not on site and because our old kitchen has now been decommissioned we are without a kitchen sink, totally unacceptable.

I ordered some furniture online from IKEA on Feb 1. At that time I was charged $50 for delivery and asked to select a tentative delivery date. I selected March 5 (tomorrow) because I was busy the last two weeks of February. When I ordered, the confirmation stated that my approximate delivery window would be 8 am - 5 pm and that I'd be contacted by the delivery company to confirm. Since then I had heard nothing, so I called IKEA. I was on hold waiting for a customer service for 45 minutes. I know that when you request a delivery of this nature, you can't be too picky as the deliverers have lots of constraints. I'm also in a rural area and I'm sure that adds complications.

This has been a MISERABLE month and half experience with Ikea. I wanted to buy a standing desk so I looked online and it said they had 14 desk in stock. I checked immediately before I left. Called and confirmed they had 14 in stock. When I got there, they were out of stock. An associate told me that although the online inventory shows that they have 14 in stock, they're probably all in shopping carts, waiting to be paid for. (Ok, I have a HARD time believing that in the course of my 50 minute drive from home to the store, that all 14 desks were taken up by shoppers.)

Ordered online, took almost two weeks to receive. Lamp top receptacle would not accept a regular light bulb base. This was not indicated in any of the information online or the instructions included. Called customer service, explained situation, she had no idea what I was trying to explain, put me on hold to get help, no one came back on the line, I hung up. There are no return instructions in the package. The nearest store is not convenient. If this is the treatment you get with a lamp, can you imagine ordering furniture or even a kitchen? Buyer beware!

I ordered furniture in-store at IKEA. They said it would be delivered within a set time frame on 02/17. The delivery men showed up to the wrong house and had me wait until they came to the right place. One of them then dropped and damaged my TV unit. After they left, I realized the sofa had a part completely broken off as well. The boxes had dents, holes, and footprints all over them as well. I had to then spend 1.5 hours on the phone before speaking to a single person about this experience. They told me they'd refund delivery and schedule a redelivery for the broken furniture. After being placed on hold 3x, I was told they were having issues and they'd call me back in half an hour. 1.5 hours later, no calls. I called back the next day, to be on hold for another hour and a half, to have them finally schedule the delivery for 02/26.

My son and I ordered furniture. They said delivery would be 2/22. It never came because they didn't have it on the truck. I called and got a specialist who said I would get it the following Thursday and they will refund my delivery fee. I called to verify delivery for 3/1 (following Thursday as stated) and they said that the delivery company only comes every 2 weeks so I won't get my furniture until 3/8. I called and they said there is nothing they can do about it. Basically too bad. And I have yet to get my refund.

I ordered some furniture online from IKEA and have yet to receive it. I called and waited 45 min to speak to a rep who at first couldn't find my order and then after waiting on hold for another 30 min for her to speak to the delivery company comes back on the line and says, "The delivery was set for Feb 24th but that's no guarantee so call back Monday if you haven't received a call from the delivery company". If I had known it would take a month to receive my furniture then I definitely would have ordered it from another place. I will never order anything online from IKEA ever again! This is ridiculous!

I just hanged up with the worst customer service experience I have ever had. The person would not listen. I ordered a bed and mattress from them and after waiting for it for 2 whole weeks (not the promised 2 days you get in the store) the person that came to make the delivery after just 7 minutes decided to leave. When I call him back he just told me that he was too far away and that I would have to wait until tomorrow. When I called his supervisor he just calmly said that I could cancel the delivery but that they would not reimburse the money because the guy got there. I just could not believe that they would just charge me $55 for 7 minutes of non-service. So I took the hit and cancelled the order and then took the delivery still. I will be filing also a complaint with DACO about this and people in Puerto Rico don't use the IKEA delivery service. It just is not worth it. As for myself I will never buy again from IKEA PR.

Never buy any faux leather item from Ikea, especially the Friheten Sofa Bed. When we bought it was advertise all our sofa comes with 10 years warranty. But after 18 months, faux leather started ripping apart. Contacted Ikea and told, the warranty of this Friheten sofa bed has only 1 year warranty. Sofa bed faux leather should last more than 1 year. Nobody buys a sofa to lasts only 12 months?? Friheten faux leather is so poor quality sofa bed, never buy Friheten sofa bed and if possible don't buy anything from Ikea if you want to last for 4-5 years. Ikea faux leather is scam.

Order was short shipped with no notification or verification. Phone is not even answered and messages are not responded to in a week. Issue could easily be fixed but there is systemic issue with store and I would avoid any dealings with them unless it is simple pick up items. I won't return ever. I opened first ever credit card claim and they can deal directly with AMEX going forward. I suspect claim will time out with AmEx as well resulting in a refund.

I ordered a bed from IKEA and revived an automated call stating it was in and I needed to schedule a delivery date. I did that through the automated call and it stated that I was scheduled for 11 Feb and would receive a call about the time frame. We never received a call and when I called to inquire I was told it was never scheduled even though the automated system stated I had a confirmed delivery date of 11 Feb. This is ridiculous and this will be the last time I buy from IKEA. We are a busy family and we need reliable service which apparently IKEA does not give. We had to reschedule for Tuesday and am hoping that will happen. Had an email sent to me confirming but that does not mean anything. Very disappointed.

Purchase a bed in store, sitting in line forever. Purchase the bed for $400.00. Waiting to pick it up. Store gets evacuated from a "bomb threat" (aka their own products in their parking lot). I've already purchased the bed and I'm unable to bring it home in the truck I rented to bring it home. So they have my $400.00. I have no bed. Great, rent a truck a second day in a row. Have to wait in line, talk to returns then the furniture place where they tell me it's "priority and will be fast." 45 minutes later they finally bring the bed out. No one offers to help put it in the truck. Whatever. Get the bed home. Drop it off, return the truck. Next day go to set up the bed after completely dismantling the old bed and find out it's the wrong color.

Worst customer service ever. Had to return a Friheten sofa bed after it sank in the middle in about 6 months (I'm not a big person). Got a store credit and decided to buy a bed and base from them. The bed base cracked in less than a year, causing the mattress to also sag (as we didn't realize the frame was cracked right away). As with the sofa return, Ikea customer service was a nightmare to deal with and consisted of multiple phone calls, emails and photos. It has now been a month since we reported the cracked frame and we still have not been issued a replacement or refund or anything. I will NEVER be purchasing IKEA furniture again. It's definitely not built to last and their customer service department should just be called their Defence Department, as they don't care about their customers at all.

Hello everyone! Maybe it's because IKEA's founder recently died? I'm seeing so many bad reviews on IKEA. Well, my order has not reached me yet and it's been about one month now and I live only 45 minutes from the store. LOL. The website tracking continues to read "we will begin processing your order shortly." No, I will never order from them online again. I still enjoy going to their store, but too bad it's such a long drive.

I’m a loyal IKEA customer but had a strange thing happen yesterday that I thought I should report. I went around and around on the website but couldn’t find a place to register a concern. When I called IKEA’s toll free number, the representative confirmed that I wouldn’t be able to complain online. She suggested I either go back to the store — I live too far away to do that — or write an online review, saying, “Sometimes they read those.” She also confirmed that I couldn’t call the store. When I asked to speak with a manager, she said the managers had been in a meeting for two hours and weren’t available. I asked if I could leave my name and number. She said, “You can, but there’s no guarantee that anyone will call you back.” What kind of customer service is that?!

Purchased several items from IKEA online back in December. Paid almost the same value of the goods in delivery fees ($250). Delivery not until 16 January. The main items box was severely damaged and it was clear contents were smashed too. Had to spend an age on hold trying to sort it out. Finally organized replacement, delivery to be 26 January although not delivered until 31st. IKEA charges exorbitantly for very poor delivery service and I will never use them again. If it hadnt been for needing to match a specific item I would have used another well known company who have way more choice, better prices, free shipping and faster delivery. I would expect a company like IKEA to be able to perform far better than this, I won't use them again.

After ordering my new Komplement wardrobe from Ikea, I was very nervous about the installation after reading the reviews. My experience was fantastic! XPOLogistics is the company that did the install. They were prompt, professional, and did an amazing job. The wardrobe is beautiful and nothing was missing or damaged. I'm extremely happy with the whole process.

Placed an order w/ IKEA online for delivery by truck. I received a few days later that my shelves arrived at the delivery company and I would be contacted in 2-3 business days. 8 days later and still nothing. I have tried to call 3 times but after being on hold for over an hour each time I had to hang up. If you can't answer a customer service call within 15 minutes you need to make some changes! I am cancelling my order and will look to recoup my $99 shipping fee.

We decided to buy the Sektion kitchen cabinets. First you cannot buy the cabinets online and pick up at Ikea because Houston does not have the computer system. So I called the 888-888-4532 number. After several all circuits are busy messages, they answered with the most complicated menu ever devised by mankind. Finally getting through I was told yes all parts were in stock with several pieces available. I arranged for a truck to go from Spring Texas to Silber to pick up the cabinet. Purchasing the cabinet I was told 4 pieces were not in stock as I was told. I asked if I could buy them and pick up when they come in and was told no you have to call into the kitchen department every day to see if they come in at the stated day. It seems Ikea does everything possible to make Amazon keep its stock price high because customer service is not available at Ikea. Customer be damned!

I purchase a refrigerator from Ikea and have had nothing but problems. It was deem a manufacture defect. I just spent another day on hold trying to get Ikea to take care of the situation. After 2 hours they told me to contact Whirlpool which hasn't been able to solve the problem. They sent a repair person who has tried to get the correct item but Whirlpool has not send them the correct item. This will be my 3 repair from this company. I bought this in 2014 and have had it repair at least 4 times. Ikea didn't give me any help. I had Ikea remodel my entire kitchen. Wish I hadn't purchase the appliances from them.

I ordered a $1,400+ sofa and cancelled it the next day before the order was even processed. After a month of not seeing a refund, I was on hold for about 2 1/2 hours before talking to a representative who gave me a confirmation number and said they were processing the refund right away. Waited another two weeks -- nothing!! Called again and was on hold for about 1 1/2 hrs. to finally see the refund in my account about one week later. They used my money for over a month and dragged out the process. If I had not called and put myself through the torture of their lack of customer service or response, They probably would not have processed the refund. They also promised a $50.00 gift certificate for my trouble on my last call and after more than 5 weeks, have yet to receive it. I'll never do business with them again.

I made an online order of $4000 worth of furniture. First delivery date was weeks out despite having inventory available. Delivery came and was incomplete with less than half of the order, including one item that was severely damaged (box crushed in half! Damaged goods inside). Delivery drivers said that is “all they have for the delivery”. Called and spent 6 HOURS on hold with IKEA, without speaking to anyone. Called again the next day and spent 1.5 hours on hold, only to be told they would need to reorder for me and that first available date is 3 weeks out for delivery — making it 2 months since my order was placed. Terrible service!