IKEA Reviews

IKEA's return policy was and may still be 90 days to get your money back not store credit. I return an item for 12 dollars on day 93 ... they refused to give me back what I had paid ... I got a card, and had to waste my time get some junk for $5 since there was nothing else had any need or desire for. This was about 4 years ago. I just found the card and threw it out. I used to spend over $300 a year at IKEA for several years but have never gone back because of this incident. They do not have many convenient locations either. A normal business would take into consideration the amount of a refund and how many days over some specified time is involved ... the gist being to retain customers, a policy which IKEA has proven to NOT be something they care about.

This is for an Ikea stove top! My understanding is that Westinghouse makes these for Ikea. The Cooktop is well made, as scratch resistant as any glass top I've had previously and is about 1/2 the price. Great warranty (but I haven't needed to use it, so unknown if it actually works), appears to be nicely built.

Good Afternoon, 3 years ago I bought appliances from IKEA!! I am so disappointed of Appliance from IKEA and never will recommend to buy any appliances from IKEA!!! NEVER!! I bought dishwasher for nearly $1000!! Seriously $1000 dishwasher which was repaired nearly 7 times in 3 years!! Yep!! True!! The oven and microwave cost me also too much money!! MY mistake!! I bought the most expensive microwave and oven!! Really!! Never recommend!! I was even ok with those items!! BUT NO!! Listen to this!! My cooktop!! Yes!! MY mistake!! I bought induction cooktop from IKEA!!

Terrible customer service. Ordered a plant pot; paid a large shipping fee (didn't want to visit store due to COVID + it's an hour drive each way). Pot arrived wrapped in one layer of bubble wrap, knocking around in a huge box, broken in pieces. Took pictures, attempted to contact IKEA. Phone numbers looped into "We cannot take calls at this time due to high call volume, send us an email" with no option to leave message. No options to file claim online that matched the situation; no email contacts available online that I could find.

The product came damaged but not due to shipping, box was ok. There are obviously nicks that occurred before or during packaging. I have tried to call several times but the phone system hangs up on me. Tried email but the only option is to Cancel Order. The store is too far away to hassle with driving and waiting in line plus this wasn't that expensive. Just a bad experience but our last one with IKEA.

The comparatively affordable prices with comparatively good quality and wide variety of products make it a good place to shop. The drawbacks are that you have to build many items yourself or may hire somebody to do so which increases the price and that a lot of their furniture is good until you move it.

I love Ikea designs. I don't like that much that you have to put together the furniture. If you are going to sell me half of the job done ✅ you should charge me half of the price. And the delivery is on me too? What are these people doing? They have all profits no costs? Really? How we arrive to this place? I think everything is overpriced if you consider you are putting the furniture together. They only sell you the plans and the raw material. They don't even cover the cost of the delivery. And the furniture is not such a good quality to justify the price but yes I love the design. Another bad point for this chain at least where I've been that was somewhere in S.F Valley in L.A. inside a mall. It took us forever the line to pay. There was too many people not enough cashiers.

Hi, I am trying to get some assistance and none of the channels is answering. Extremely frustrated with IKEA service. I made a big order and paid extra to have express delivery. For my surprise, the products were delivered by taxi drivers that I had to help and one of the products were damaged, not their fault is just that they didn't have proper training and equipment to carry it properly.

I ordered three small kitchen items for delivery. 2 items were fine, but a mortal and pestle came with the box damaged (inside the undamaged shipping box), had obviously been opened, the edge of the mortar was chipped, and the pestle looked used. I believe this product had been sold and returned. Reselling used items without disclosing that fact is poor service, especially when it is a food related kitchen tool.

The furniture bedding, sofas etc. are made with cheap low-quality materials that tend to break and fall apart. When I purchase furniture I want it made to last for years to come not have to replace it every other year.

I placed an order for a couch 9/13/20. The first delivery in October was incomplete, 3/4 parts arrived. Customer service call led to promise missing item would be delivered within 3-4 weeks. Second delivery in November also incorrect, received wrong part, which they will not take back unless I take it to a local store myself. Customer service call leads to deliver charge refund and another promise of missing part within 3-4 weeks.

Every IKEA I've been in, California, Illinois, Texas... they always have exceptional customer service! The selection is so varied to meet so many different types of styles of decorating for all ages. The best thing about IKEA is how they always have awesome ideas for storage and staging for decorating. And, you can't go to IKEA without having the Swedish meatballs!

I like products but the floor plan/traffic pattern is horrid. This actually keeps me from going more often. You have to walk through every dept rather than going directly to specific dept. I would like to shop only in kitchen or office not everything.

I love IKEA! I have gone so many times this year after my big move. They have everything you need and the wear and tear is so long. The best quality for the best price truly. Every time I go I can't help but leave with so much more than I planned!

I always have a great experience with Ikea. One stop shopping. Great deals and something for every room in the house. The clearance center is always a treasure hunt. The quality and customer service is outstanding.

IKEA is an one-stop store for furnishings an apartment for rent or daily rent with overall good prices however it would be more valuable as a store to also go above the average quality of products that has a more competitive look with the middle to higher end furniture stores.

Most of our furniture is from Ikea and I assembled it also. I am a small lady and I felt great being able to assemble it myself! I love the different smooth finishes of the wood furniture, and the clean lines. They do not go out of style. I gave the rating a 4 star because I have not seen sofas that I like a lot. Our sofas are from another source. I also love that you can find so many uniquely good looking & practical small items for your home while you may be looking for furniture. They have it all: lighting, rugs, pictures, frames, pots (love them) & pans, etc. I particularly love the children's department. It's filled with very cute furniture & wonderful unique toys at a low price.

In my opinion, IKEA is an excellent store to buy anything for your home. The only inconvenience that you can have is doing every step by yourself, and I mean picking up when you buy in the store, assembling the furniture. But it's the most affordable, good quality maybe not for your whole life but more than 10 years, and all styles.

I ordered online and short after I received email that my order was cancelled. They charged me. After 3h on phone I was advised I’ll be refunded in 5 days. I ordered again with different card. Same thing.

I found the exact item and the price point I was looking for. The entire process was flawless and will purchase from IKEA in the future. They are competitive with their prices and it’s easy to find furniture in their store.

Very practical furniture but not always for a long term perspective for usage. What I meant is that quality of the materials used in making it not so good. And I have to remark the ingenuity of the designers from IKEA. They are one of the best in the whole world and in the same time this is reflected into the price that it is kind of high for some of the items they sell. Very nice stores and very "direct" and they are not for the customer that comes just to "browse" because got bored with the furniture he already has. Clean and very shiny from the lights they used all around their furniture. Like they say, the better the looks the faster the sale!!!

Ikea has a very large selection of products to choose from. Their prices are a little high for the quality of the product. Ikea is a very innovative company. You can buy stuff that others don't offer.

What I like most about IKEA is all the hardware is available when you purchase certain items requiring it. They have a simple return policy. They have quality products in a wide variety. They display in order to give you perfect visual of how it is used.

In general I Love IKEA...BUT...customer service last couple of years in GTA is very poor. Not enough of them and not too helpful. Especially if you planning on doing new kitchen!! You will wait to just get help for at least 40 min. Last summer we came with idea to pick new countertop... After long waiting time, we just left to different place, that not IKEA.

I use the one in New Haven, CT. It is very large and is fun to walk around. I don't typically buy any of the food from the dining area but I have bought food from here before. Some of my favorite pieces of furniture have been from IKEA. I'm not crazy about their couches, though or mattresses. I have bought bed frames, bedside tables, dressers and plenty of other household items from here. I absolutely LOVE assembling their products and I have never had any issues. Anything I have bought from here has lasted me forever.

Ikea has a great selection for a great price. You need to be handy at putting the furniture together and many times the directions are a little hard to figure out. You will also need a good size car to pick up the items and transport them. Our wait for the items in the warehouse was pretty long.

I love that Ikea creating displays looking like real living places. I think it's genius idea, instead just slopping furniture in huge showroom. What Ikea does, it makes these cozy living like nooks, that looks like real living space. That allows me to see actual size of the furniture. I had bought sofa- bed at Raymour and Flanigan Outlet probably 7 years ago, in showroom it looked normal size, but when it got delivered, it looked to bulky in my living-room. Yes, measuring will help, but visual display the way Ikea does, very helpful as well. Just do not go to Ikea on weekends, it's a zoo.

Trying to call in to get information one is told that wait times to speak with a service representative is longer than normal and so one should go to the website instead. How is it possible that wait times are longer than normal when no option in the phone tree leads actually leads to one speaking to a service representative and there is no option to wait? Why not just say that they are too cheap to actually provide phone support and that one should go elsewhere in the future instead?

I ordered a PAX wardrobe and a sofa, with 3.5 weeks notice, for the day after I moved into a new property. The ordered did not arrive. After being on hold for over 2 hours, they have given me another date, 1.5 weeks away - meaning I will be sitting on the floor and have no wardrobe in which to unpack!!! All Ikea staff can do is apologise, they wont help by sorting out a quicker delivery. I tried to ask to send a van to collect, as the items come from 'distribution', they wont allow it.

The store was filthy. However, they were very busy and maybe I caught them on a bad day. Help is friendly but hard to find. I had to go to CS for a refund. That sucked. The LED bulbs I purchased didn't last but a few months. Not a bad place, just not for me.

It is good to be able to walk around without anyone bothering you to sell you something. It has lots of good stuff and the prices are very good although you need to do the work. The issue is sometimes finding someone to help since there are not that many people working at the store.

Hi World of Buyer, I bought a tabletop and the same delivered to me as on 6th Nov. However, the product was damaged manufacturing defect and I registered a complaint as on 8th Nov 2020 and followed up 9 times by calling customer care till 22nd. Every time representative from Ikea confirmed that complaint is registered and it will be addressed and you will get confirmation call by tomorrow. I never received any confirmation call till 22nd and I was truly surprised when I told my complaint not registered till 22nd. I don't know how this big company's treating their customers and playing with their money. Very pathetic so be cautious when you buy products from Ikea specifically large products.

I have some issues with IKEA. Their bed size is NOT American-type bed size. They came from Sweden. So it won't fit our frames or existing boxspring. So were the bedsheet! Very challenging. Chairs and drawers are nice and good deals.

The Canton store is well organized and clean. I can always find someone to help me when I need it and the quality is well worth the price. I purchased a cube shelving unit to fit inside a double wide closet and it fit perfect in my craft room.

I wanted to leave a comment about my experience at IKEA. I went in a second time to return a broken dresser. Then decided to go to “as is” to find something else I’d like since everything I buy online was broken. I found the dresser I wanted and as I walked to register to pay, a woman walks up to the dresser. I told her “miss I’m purchasing that dresser.” She disregarded me and began to put it on her cart. She knew I was in line to purchase it. I got out of line, and headed to stand in the way of her cart. I told her “why would you do that if you knew I was paying for it." It that scene the managers rushed over. They told me if she was the one snatching it that it was hers. I told them... “that doesn’t make it right." She knew I was in line to pay for item. It was too big for me to carry on my own. I told them, "Look at the cameras." They ignored me.

Loved this place. Very inviting, lots of items we were able to easily find, felt fun to just walk around and get ideas. We even bought a few items for our kitchen and bathroom. I wish they had more locations closer to where we live.

I'm a big fan of the furniture at IKEA because I can find pieces at every price point, all in one store. Their styles range from classic and simple to modern and fun. Parents with children have the option of signing their children into the Play Area where there are supervised activities for children.

I ordered cutlery and crockery for our kitchen at our workplace and the ordering and payment went smoothly, I specifically indicated on the order that this is a business and please deliver during business hours. One box was delivered on Friday and the second box with all the plates and cups was not. Apparently, FedEx forgot the one box and attempted delivery on Saturday. They just decided there and then to send the shipment back to IKEA (After I specifically indicated that this is a business and please deliver during business hours). No second attempt on their part or even a note on the door indicating that anyone was there. We phoned IKEA to find that out too after an hour of waiting.

Great products, loved the kitchen planning people, couldn't believe how wretchedly we were treated once the order was placed. Delivery came in spurts, some by FedEx, some by a third-party delivery company. Some we had to go back to the store to get. When the final shipment came, it was missing 1/3 of the products for which we paid. No explanation. No way to reach anybody by phone or email. The online tracking system said our order was complete. Ikea isn't accepting customer service calls. The recorded message tells you that you can get everything done on line — track your order, reschedule delivery etc. But when you go online, your only options are the incorrect tracking info and the only emails being accepted are order cancellations.

Even tho quality it's not the best word to describe its products, IKEA really helps to improve! Very affordable products and good style and designs, gotta see the good side of it, you can kinda often remodel your spaces! Or improvise, ikea definitely is a good option for quick and nice look for any kind of decorations.

We have some IKEA furniture and it's really high quality. It was easy to put together and is very sturdy. The price was also good and it was definitely a good deal. I would definitely purchase from them again.

Ikea is good, affordable, one-stop store. You can find many things under one roof. Ample parking. Prices are very affordable. Check out process is a bit hard and takes longer time. You have to follow the arrows, once you enter the store so you have to go through whole store, even if you need a single thing. They can arrange good delivery service. Quality of the products is fair. Have very good displays kitchens, dining room and bedroom.

Ikea in person in store- is horrible- I hate the set-up where they force you to walk the entire store. You can't just go straight to what you need. Ikea is great for inexpensive items (for parties) or for young people just starting out and such.

Ikea is a very nice store, good quality furniture, most times reasonable prices. Good customer service, employees are well educated on the products. I would recommend if asked. Money is tight for everyone so right now especially people want their money's worth.

Great furniture, appealing designs, practical use of storage and display units for the entire house offering good color combinations and a smart way to offer affordable food and ways to keep your kids entertained while shopping.

I am highly disappointed with your product. After sending the pictures of the catastrophic failure of the Poang Chair leg, their recommendation was for me to dispose of this one and purchase a new chair. As I only need one leg and not another chair complete with cushions, I did an internet search, hoping to find a replacement leg at a reasonable price. I was surprised by the amount of information on repairs, modifications, and hacks but had no luck finding a replacement leg. They responded, " I would not recommend repairing it, because this is formed wood designed to hold weight in a certain manner and a repair could create a weak point.", which is obvious to me because of the location of failure to my chair leg. After reading a post about Ikea selling 1.5 million Poang chairs annually, got me wondering what the failure rate is and where I might find this information.

I have never been so frustrated with a company for their lack of service. I ordered a bed 2 months ago and paid for shipping. After charging my card, IKEA canceled the order because the item was in short supply from the delivering store. I called multiple times a day for a week to even get through to an agent, and none have been successful in refunding my payment or fulfilling my order. They all say they are unable to assist me but will elevate my call. Each time they put me on hold to do this, I get a message that they don't have the capacity to take my call and hang up. I'm now out hundreds of dollars and can't even get a call through. I used to love Ikea but this is completely unacceptable.

Four years ago, we bought a kitchen brand new from IKEA, and spent over 7000€ with installation from their experts. The installation itself was close to 1000€. Everything seemed fine until the day we had to move: As we started disassembling the kitchen, we noticed the lack of professionalism by their contractors when carrying out the installation:

The item I bought was dispatched without any confirmation on IKEA's end. I kept checking my email and the IKEA website for updates but it kept showing that my order is being processed days after the estimated delivery date. I had to call them and wait to speak to a representative for an hour. Turns out my order was delivered to a neighbour and they didn't even bother to leave a note. After I finally got my item I had the pleasure to go through the most incompetent assembly instructions I've seen in my life. It seems like IKEA is doing everything to make it as hard as possible for their customers.

This product BRUNKRISSLA Ágyneműhuzat-garnitúra (bed linen) hasn't been delivered to my son in Budapest, though the courier called him, spoke with a person on duty downstairs, received from them instructions as to the floor on which is my son's apartment, and after that the courier disappeared. The end! Is it possible to find out whether the courier gave the package to someone else by mistake or no? It's VERY disappointing!

My wife and I walked through Ikea in Woodbridge, VA and were enjoying the products. We were there to buy furniture. The guy helping in that department was nice, but said we needed to pick it up downstairs, but saw I was limping from an injury and suggested something to the affect of having someone there get it for us. He told us to take a picture of the info for them downstairs to get the furniture. Well, we went to checkout where the line was small, but they told us to go back to another desk. By the way...knee injury. Then, at the other desk, they stared at us like umm, then said you'll have to get it yourself. So, finally I went and got it myself. So then we go back to checkout...had to be 30 people in line. No moving in about 10 to 15 minutes of waiting.

Their furniture is inexpensive and nice-looking but low quality. We have several pieces of furniture from this company which have served their purpose for a while. But after watching the Netflix documentary on this company we will never walk into an Ikea store again. They are an immoral company which has lied to the public about safety and sourcing issues, has taken wood illegally from native forests, and seems not to care.

I purchased an IKEA large umbrella in August. I did not have to use it until this morning, 10/23/20. It turned inside out and the spokes all bent. It was not gale force winds! Just normal rain. It is now useless after one use. Do better.

Ikea (Canada) have worst service amongst all company, I have seen in my life. On the day of purchase they show me delivery on the next day, my order number is **. I went to pick up point after 2 days, they told me that just contact customer service, "We have not received the delivery." When I contacted customer service, they informed me, "We don't have product in stock. We will send you when we received it." Next day without informing me, they cancel the order. How pathetic service they are giving. I will never buy again from IKEA.

I wish there was a no-stars option, because that is what I would prefer to choose. I am trying to order a kitchen through Ikea. I am extremely frustrated with the process. I managed to get the professional measuring tech to my house and that person did a great job. He said I would get an email with the measurements, which I did. There was a link to the Ikea website, and it was a disaster after that. After completely losing my cool with frustration, my partner managed to figure out after over an hour (I'd already spent an hour trying to figure things out) that a checklist needed to be done before planning. THERE IS NO PLACE ON THE WEBSITE THAT TELLS YOU THIS. Once that was done, we were able to see all the measurements. It took another hour to figure out how to make a virtual appointment for planning. The website does not give instructions on how to do anything--apparently they assume that one knows how to do all this.

I ordered a whole new kitchen. Spent over 15 thousand. Well - over a month to arrive. As the huge box truck pulls in my husband ran over and said - "Don't park in the driveway, it was just poured!" He looked at him and said, "WHY?" AND CONTINUED to reverse. We hear "POP!" broken in 2 spots. They drive off park in the road. Unload - missing pieces to cabinets already. Now - can't get ahold of anyone to have these delivered - so I have to drive back to IKEA and not in stock. This is MADDENING! The countertop rescheduled to put us off another week. No sink etc. NEVER AGAIN WILL I GO THERE, WAIT IN LINE TO GET IN OR BUY FROM THEM. Heartless company. Oh - the delivery men deny what they did. They are not honest people!

I bought Ikea Canada via online. There were enough stocks when I bought online, but the item for pickup was only partial without the main products. I asked why and they told me there was no stock when I ordered which is non-sense. I paid $253.07 but they refunded only 118.66 without the main parts they missed!! I kept on calling and have talked with them 3-4 times with afterservice customer centre. They told me it will be full refund, but never happened forever!! Never buy anything from ikea online. They are liar. Please refund the difference!!! Order number: **

UPSETTING!!! Today October 10, 2020 I was not admitted to the premises at IKEA Sunrise Fl, because I had my service dog with me with full documentation which was shown to the associate in the front entrance. I will be seeking legal advice.

I bought a mattress, boxspring and bedding from IKEA. I bought it for my daughter since she was 6 pregnant. They took my money the day I bought it on July 2nd. However the delivery date was August 22nd. Then it changed to August 8th. August 8th came and went with no message or call. No bed. They have my money and trying to get them on the phone is non-existent. They have had my $ for over 2 months...which means they are making money on it and finally after all this time and many phone calls will return my money in 3-5 days. I can't believe how unprofessional and inept this company is for sure. Don't ever buy anything from them!!!!

Updated on 10/09/2020: After I wrote a review their website ordering, I called the customer service, there is no human, only machine. On hold for more than half hour already!!!, Trying to send an email to them, Email is not available, trying to go on their chat line, got nowhere again, no human on the other end... Wondering, Ikea make so much money they can't even offer to hire people to take care the customer problems? It clear show, They don't care the customer at all. I love the products of Ikea, But I guess I have to not shopping with them anymore, They just don't give a damn about their customer.

Prospective customers BEWARE. On the service it appear that Ikea is using COVID-19 as an excuse for poor customer service. At Burbank CA, Ikea we selected a mattress, Oct 2019. The Ikea representative stated they have a one year return policy on the mattress we were purchasing. By April 2020, the queen foam spring mattress middle position no longer supported a 125 pound person. Many calls, weekdays, morning and evening to the customer service during known business hours go unanswered. The Ikea website states their mattress return policy is now 90 days. Very unhappy with the expensive foam spring mattress and not able to address warranty issue with Ikea's customer service personnel. Yes, I do have my $450. Ikea receipt dated 19/10/01, and credit card transaction dated 10/19/2019. Do not understand why Ikea's receipt has the year as 01 instead of 2019.

I made an order and waited 3 weeks to get it. I would have gotten it somewhere else if I knew this was going to happen. I stayed home all day to accept the delivery. NO one came. Now there is no way to track it and they have a recording saying you can't talk to anyone. You also cannot email at all unless you are canceling. It was a lot of money, and I have NO idea where to go from here. They should be shut down for this type of service. They are clearly scamming people if you can't reach them.

Ordered many items on an order that included two towels. I only received one. Impossible to contact the company, when I do they say it has been sent and I should receive it. I placed the order back in July and still have not got it. They refuse to answer my questions and calling them usually means ending up on hold for 20 - 60 minutes before being hung up on.

Lot of patience required for Your return request. I have bought a table from IKEA online but surprisingly I got open box delivery & after that day I am continuously contacting to IKEA for this product return but the guys are giving me same reply everyday. So be careful while ordering from the IKEA online. My order number is **.

We love IKEA products, but IKEA customer care is dismal! We made a relatively large online order three months ago. After waiting a month for the items to ship, 9 of the 68 items never arrived. The shipping company had no idea where the rest of our order was, and told us to contact IKEA. Shortly after the shipping company left, we received an email from IKEA that stated our order was complete and all items had been delivered. Our emails to IKEA went unanswered and hours were spent on hold waiting to talk with customer care.

I ordered furniture 7/7/2020...payment taken at time of order, estimated delivery 9/4/2020. Email evening of 9/3/2020....IKEA cancelled my order. 9/16/2020....still waiting for refund and have an empty living room since I sold my furniture in preparation for new furniture arrival. Was told twice (when I was able to get a real person on the phone) that I would see the refund in my account in 24 hours...did not happen.

Placed an order online Sept. 5. Chose Sept. 11 as delivery date. "Preparing order" was the status when I signed off the site. Sept. 6, 7, 8, 9, 10 and 11, status still said "preparing order". Took the day off work on the 11th and waited for delivery...nothing. 12th, 13th 14th, status says "preparing order". It's a couple of lamps and 2 light bulbs, how much preparation do you need?? Well, time to cancel this order! So, on to the site I go. They say the phones are too busy, try chat. Ok, I do..."You are number 87 in the queue, approximate wait time is 45 minutes"!!

I was looking for a bed. Online they have tons of information but NO DIMENSIONS beyond Queen, Twin, etc. No indication of the height of the bed from the floor for instance. There is no chat option, and email is restricted to ONE possible subject, canceling an order. Are they serious? IKEA are a major company and I've purchased from them for 30 years in two continents. They really need to shake things up with the basic information they share with the public. I'm afraid I'm giving up and moving on.

I purchased an Ikea Farlov Sectional Sofa and the order and delivery were smooth. The sofa however is terrible quality. The back cushions are thinner than throw pillows and you can feel the frame against your back. Ikea has a 365 day return policy, and we'd like to return the sofa right away. Problem is as soon as you call Ikea and click through all the options - they say they aren't taking calls. There is no way to get ahold of them to have your return processed. We also ordered dining chairs that say they were 18 inches seat height. They're 20-21 seat height and SO uncomfortable. The upholstery quality in Ikea has gone downhill considerably just in the past 5 years since our last purchases. We're so disappointed that we spent a few thousand dollars on furniture that we just want to throw out.

IKEA has closed all the ways you could contact their customer service, except physically going to a store. Calling the customer service number and going through the options at each step, a message was played that they are not going to attend to any problem their customers have. This is the first time ever I experience such a non-responsibility in retail market, and I would not come back to buy anything from a brand that does not respect minimums of respect for customers.

The order was supposed to be delivered today. No tracking number, no update since more than a week. Customer service is absolutely unreachable: Phone message: "We are unable to take your call, please visit us online". Online, the only form that is available is "cancel order". This is the worst service I have ever experienced from a vendor. It sounds almost like, "We do not want your business, you are creating work." Unbelievable.

Purchased four bed items online. It took a little over a month to deliver and when they did, almost all bed parts were missing. Was told the store would follow-up on this and call me to set this right but after almost two months now, nothing, nada. Can't send email because they are only accepting emails for order cancellations (and responding within 5-7 business days!). Don't bother either because NO ONE answers and all you hear is "due to a high volume of call ... blah, blah...call again" . First and last time with this company. Order other items with other companies (Wayfair for example) and got items within 2-5 business days!

I ordered two pieces of furniture from IKEA in early June. The delivery date was set for July 10th, but the delivery never came. A new date was set for August, but once again the delivery never came on that day. A third date was set, for the second of September, but the delivery did not come on that day, so I cancelled my order. Throughout all this time, the status on the order was never updated, it only displayed that my delivery was only in the first stage of processing. It was very disappointing that IKEA could not provide an accurate delivery date or delivery updates for the products that I purchased. I tried to contact customer service several times by phone, but each time I was redirected to check via the web for any information regarding my purchase. I will not be ordering furniture from IKEA in the future.

Spent hours in the store finding the right furniture and arrived at the area to pick it up and the shelves were bare. Ordered online on early July and my card was charged on 7/19/20 with a estimated delivery date of 9/2/20. This was a gift to my daughter and her family. The order is still showing as being processed.

I ordered product 7/31/2020 with an estimated ship date of 9/3/2020. Today while checking on it I logged into my IKEA account and noticed it was cancelled. I called and NOT until today @ 6:02pm during my call did I receive an order cancellation. Per customer service (which good luck getting through to) they have attempted to contact me. NOPE no phone calls or emails until I called them and after the call do I receive a cancellation.

On August 7th, I ordered two bedframes, 2 sets of slats and 2 mattresses for my daughter and her roommate for their college apartment. There was a glitch on the Website so I had to call a CSR to order which took 45 minutes. The CSR was polite - it just took a very long time for a simple order. I selected delivery for Monday, August 31st and it was confirmed. I was told that my daughter would be notified of a slimmer delivery window the day before delivery, but that did not happen so she and her roommate traded being home 9 a.m. to 9 p.m. Nothing arrived. Today we tried multiple times to call Customer Service and were both repeatedly disconnected. We were able to find Delivery information using the truck icon on the website where we learned that the 5 items are being delivered tomorrow - 48 hours after the scheduled date.

There are no words to express how utterly disappointed I am in IKEA and your handling of your online orders. It is absolutely understandable that you have had to make logistical changes to your operation during a time like this; however, a lack in handling of proper customer service is not only damaging to your consumer and reputation but also to your employees who are trying to cope with all of this. I placed my order on May 4th, and I have been patiently waiting to receive it. I even tried to cancel the order because word had arrived that the stores would be reopening, and for that time frame, I could just make the purchase at the store.

I recently purchased a new house and moved - perfect Ikea opportunity. But I don’t have a car, and the nearest ikea is a train and a bus away, so I thought I would make use of their delivery services. Big mistake... First I ordered some big items, a 182cm Kallax shelf, and a large double bed with drawers. Paid 60 euros for a special delivery of these Items as it's still cheaper than renting a van. The Kallax Shelf arrived with a smash through one of the boxes and into the product, leaving a gaping hole in one of the shelves. Of course the moving guys drop everything off, photograph it, and zip off out the door without so much as a good morning, and they are gone before you can say bobsyouruncle, let alone check to see if everything is as it should be.

Before placing my order I searched The IKEA website for their shipping method. It was not clear. I need to know because we do not receive USPS mail at my residence we have a PO Box. I called 3 times and each time after being on the phone for some minutes they said they could not answer the phone and hung up! I tried emailing but the only subject available was "Cancel Order"! Also, they said it would take 5 to 7 days to reply. This company is not even worth one star.

I'm really disappointed in the online experience I recently had with IKEA. Normally I go into the store, but I decided to order online because of the convenience during COVID. I initially received an email saying the item might be out of stock, and soon after I received another email informing me that I might be receiving emails with incorrect information. I was a little worried at this point, so I decided to go online and cancel my order.

We went to Ikea a week ago to buy table and chair for our grandson. Not all parts of the items was available in the store but we figured it only after standing an hour in the line. Customer service person told us we can order missed parts online. The online service for a week telling the parts are not available. It is not a due date when/where they will be available. To return the pieces we stayed 2.5 hours in line and they wanted us to give only a credit that I refused to take. I understand it is Covid time but this is not explanation of the worst customer service in Ikea. Consumer Affairs: Please reply to the email I provided.

Purchased in Sofia the Pax wardrobe and had it delivered. Followed the exact basic instructions to put the frame together. Upon lifting it the whole thing came apart: the material is substandard and disintegrates as soon as you put the screws. Upon complaining to Ikea they refused to take responsibility whatsoever! In other words their so called « guarantee » might function only if you additionally pay for them to mount items you purchase!

So, I figured I would be fine ordering a comforter from IKEA. Wrong!!! They are not only incompetent, they are flat out thieves. I ordered on June 5th. I figured the delivery time of June 29th was acceptable in our current situation, yet even the process was horrible. They sent out messages of status. It took 3 days to pick the order. Did they get lost? It to 3 days to package. Do they make their own cardboard. On June 26 a label was created. Half way through July, I tried to find out what was going on. Of course they blamed COVID-19.

When you order online at Ikea, they get your money and immediately contract out the shipment to a third party logistics company who subcontracts the delivery to the lowest bidder. Ikea does not give you ANY meaningful updates on the status of your order. They DEMAND you give them a TWELVE HOUR time window for delivery, and do not even bother to send you a text or email when it is shipped or out for delivery. My order made it to the "shipped" stage, but missed the scheduled delivery day, and literally no updates or emails have been sent to me about it!! Ikea doesn't give a hoot, because they already have your money!

I have been trying to order a Brimnes Wardrobe, for in store pick up, for over a month. You cannot reach a live person, and the online site never has an open window, and keeps saying, "try again". I am very disappointed in the service of Ikea. I'm sure they operate just fine usually, but they are a disgrace in how they have chosen to operate in tough times.

I had order 3 things for delivery, my delivery was sent to the wrong address on top of that they said the only thing they can do is to refund and for me to reorder...keep in mind the items are not always in stock so that means I have to wait almost a month to reorder... I really disappointed because IKEA does have good products but the service and the system they have is very disorganized and not customer friendly... It’s a shame.

Ordered 3 pieces of dining and bedroom furniture. First, they said it was "out of stock", I had to order online. My neighbor went and bought the same item in the Charlotte, NC store that next day. Second, They said delivery would be an extra $49 dollars to deliver to my house in 3 weeks with the date and delivery time. Waited three weeks and on the day before delivery, I get an email stating, "problem in warehouse, your order will not be arriving, please contact IKEA". Called IKEA numerous times, no live person answering the phone, kept sending me to answering service with lame message. They gave no date when my order will arrive, yet I have already paid. Horrible customer service!!

Went to store in search of product that website stated was in “limited quantities“ so unavailable for order online. Store entry procedures were orderly and in compliance w/ good covid practices (masks required, six feet distancing limited number allowed in etc). The store is set up in maze like fashion both during “regular” times as well as now - with the notable exception that many of their EXITS are no longer functional. Salespeople though nice were few - and if you followed the signs for exit you often found yourself looking at a locked door... We were directed TWICE to non functional exits - by staff!!!! If a fire ensued it would be pandemonium. It took us 35 minutes to GET OUT - (too panicked to even purchase anything). NO idea how this meets fire code.... Order online.

How do you get in touch with someone at customer service? The voice recording on the phone just states that they can't take calls right now. The email address doesn't let you send an email either. I have tried contacting them through social media too. I ordered two loft beds in June. I just received them today. However, my order wasn't complete. I am missing a box of materials. Now I sit with an incomplete order and no one to talk to about it. I am totally disappointed with my experience.

I placed an order for 5 of the Billy Bookshelves online, after searching stores which are 6 hours away to just go purchase the items. My order was placed July 21, 2020 and was set to deliver on August 12, 2020. Today is August 11 and according to my online account nothing has happened with my order. It only shows the order was placed! I understand difficulties caused by COVID, but really? I called customer service to see what the hold up was. They couldn't tell me anything about my order, except that they will e-mail me when it actually ships...This order was for shelving in a public school classroom! School starts on August 24th and they can't even tell me if I will get them by then??? The customer service rep was polite, but I don't understand how this company can be so disjointed that a customer service rep can't find out what is going on with an order. Worst experience ever!

I bought over 50 items in Ikea Sunrise and they signed with me to delivery all only 2nd. They did not and rescheduled for July 15th. Again rescheduled to July 26th. I moved from a furnished apartment and since July 1st we're w/o any furniture. And all this w/o any reply from ikea that never answer a phone with excuse "due to Covid". Finally we canceled all order and we'll go to the store to buy and pick them up ourselves.

We have ordered online from IKEA in the past, and had a good experience again. So when we closed on a house in May, we ordered some new furniture. Order was placed May 5, with an estimated deliver of May 29. It seemed like a long time, but we reckoned that it was going to take us a few weeks to get unpacked and everything, so it would be fine. But May 29 came and went and we never heard anything. I tried calling customer service over and over again, and it just says they aren't taking calls because of high volume, and hangs up.

I bought three ceramic pots online and got them delivered today. However one of the pots was broken. I am unable to reach customer service via phone because it keeps saying call volume high and hangs up and emails are only for cancellations!!! I paid money for the pots and need my money back or a refund!!! This is not OK Ikea.

Easy to purchase. Mattress holds it shape and doesn’t get holes in center. Perfect support for any shape person. It comes rolled up and easy to install and transport. Customer service is wonderful and very helpful.

It's simple. I've switched to IKEA foam mattresses over 10 years ago, and I would never have anything else anymore. You know how good you have it, when you are forced to be without it. Staying at friends' places or in hotels is all the proof I need to know that my own mattress is the best thing for me.

10/7 Purchase items from the store, schedule delivery on the 16/7. 16/7 until 7pm I hear nothing and I call them, I have to wait in line for 90mnt, just to find out they are unable to deliver it and will deliver it tomorrow. 17/7 No sign of delivery, I call them again (still long wait) cancel my delivery. 21/7 got cancellation email that they forget to put the ensemble service etc. Being told that someone will call me to confirm my card details within 5 working day. But until today I haven't got any call. They suggest me to call them. I need my money back IKEA! Unbelievable!

I saw towels sitting on a rack and picked them up for my new apartment because they were only $5 on the rack. I go down and check out and the lines are horrible and there is no social distancing anywhere. I get up there, they check me out and the bill comes to $120 about so I ask them what it was. They said the towels. I said, "Well can you take them off?" and they said, "No. You touched them." So I left mad and came back another day to return them. The day I come back the return people already went upstairs or left but the doors were still wide open so I called for someone and they said, "Oh they all left." I said, "Can you help me?" He replied, "No. I don’t know how. You can come back tomorrow." I said, "Heck with you" and walked out because they obviously don’t care about the customers or social distancing in a pandemic. I’d love to see them shut down since they are robbers and won’t follow rules.

On June 28, I ordered an outdoor 3-piece SET, which was to include a table and 2 benches. Understood it was to arrive on 7/20. Phone notification from the shipping company indicated a time slot, but delivery happened hours earlier. Inconvenient, but not a huge issue. Unfortunately, upon assembling the set we found we had only one bench. An outdoor table with just one bench really isn't very useful. No word from anyone what happened to the second bench, or even a notice that it wasn't shipped. And so the nightmare begins.

My order number was **. It was for four bases and four cabinets, two with solid doors and two with glass doors. Yesterday I got the order. I got four bases and two cabinets: one with glass doors and one with solid doors. I’m missing almost $500 of merchandise. I called. After a long while and trying different number combinations on the automatic answering, I finally got a person. He checked my order, the truck had delivered everything. He transferred me to a different number to get a new unit sent out. The new number said with the volume of calls it was receiving it could not take my call. It hung up on me.

We ordered a basket from IKEA and they would not deliver it to the California address. When I called no one could explain why so I had it delivered to my Florida address. I tried to call IKEA to see if they would send me a new label and allow me to send it out to California because FedEx wanted $115 to ship a 3 pound basket from Florida to California. I could not get a hold of anyone in customer service for over a month. When I finally did get a hold of somebody they couldn’t explain why it would not go to California and would not send a new label. They were of no help. I called their corporate customer service for over three months. No one ever returned my call or my emails. THE WORST CUSTOMER SERVICE AND I WILL NEVER DO BUSINESS WITH THEM AGAIN.

Purchased $830 of goods on 25th May. Agreed delivery 30th May. I contact and no delivery. Reset delivery to 25 July - 6 weeks later. Date came and went, no contact and no delivery. Fraudulent holding of my money in my opinion as clearly out of stock. No means to contact. Never again.

Ikea Foam. I did a lot of reading before buying my queen size mattress. I always had gotten innerspring mattresses in the past, but opted for a foam one this time. From the research I did I chose Ikea for both price and quality. I then ended up buying a foam mattress topper to improve the feel and comfort. Now I am very satisfied with my purchase.

So sorry I didn’t check this site before I ordered online. IKEA will not take calls, email is only for cancellation. Already paid, just want my granddaughter’s birthday gift delivered as promised. Very frustrating experience.

I have bought Ikea for over 30 years, installed 5 Ikea Kitchens over the years. But recently the quality is going downhill. I have bought 15 Pax Wardrobes and accessories recently. Drawers missing pieces, Surfaces scratched, a cracked bedrail, screws missing, holes not drilled...An irritant especially in these times of returns and buying again is a difficult prospect. Perhaps their volumes are getting too big. Maybe hold-off on purchases until returns becomes easier and maybe IKEA will read this.

I have placed an order on July 4th and charged $50 for shipping kitchen needs. Was scheduled a delivery on July 17th. Nothing arrived. I have attempted to email but the only option for a form online was cancellation form. Couldn’t get to any department via calls because I get disconnected. After 3 hrs attempting all different options to speak to someone I was informed that they can’t let me know when it will be delivered but will be notified 24 hrs prior. When asked when- they don’t know? My daughter is getting married on July 19th and hence accepting this date but for IKEA not to be able to guarantee a day that’s not acceptable, to not be able to get in touch via email or calls- not acceptable as well!

I love Ikea products, great design and very reasonably priced and for the most part the quality is decent. Try and purchase something that you can't pick up in store though and the nightmares begin. Trying to order one kitchen cabinet to finish my kitchen, after building my order online, hitting payment, "Sorry. You can't order that online, you must order in store." Can't order in store because stores are closed for COVID. Try to reach out by email, "Sorry. We only accept emails to cancel orders." Try every possible phone number and combination of menu prompts over a 3 week period to talk to someone, no way, disconnected at every turn.

I ordered a dresser back in March, and due to the circumstances, was willing to be patient and was okay with the June delivery date. By July, I had received nothing regarding delivery, and my order page still had the June delivery date on it. I gave in and cancelled it online, and then received an email saying they were unable to cancel the order due to “unknown reasons.” I tried calling many times, and due to “high call volume,” was hung up on each time. Finally, after getting ahold of someone, I was transferred twice and spent over an hour just to cancel the order. I will not be ordering from IKEA again, this experience was incredibly poorly handled.

I had been trying to order a Soderhamn sofa since the end of March. I was patient because, well, Covid-19. Everyday I checked the website to see if I could order and finally at the beginning of June I was able to place the order (from March until June, I would get an error message stating that I could not choose curbside pick-up and delivery was unavailable and to try again the next day). I selected the delivery date, confirmed order, and Ikea processed my payment. Ikea sent multiple updates via email that my sofa was on its way. Yay! I paid for my old sofa to be removed and the day before my anticipated delivery, I received an email from Ikea stating that my order was canceled; no explanation, no contact information, just canceled.

Where do I start? Several months back I ordered a large number of IKEA cabinets online to be delivered to my house and selected the Woodbridge, VA store as my nearest store. The first date for delivery was a month away, but I figured I could make that work. The day before both IKEA and their selected delivery company sent emails confirming everything was on for the next day--and I took off work to be there. But last minute the day of delivery I was alerted that delivery was postponed. They wouldn't tell me why.

Took my order then no delv. Unable to speak with customer service. Read Other Reviews.... SAME THING. Had to have bank reverse charges after 2 1/2 months. Called multiple times. Recorded message Then A DISCONNECT!

I ordered online and scheduled a delivery. All that experience was good. It was clear about when the item will be delivered and I got a call the day before narrowing down when in the day it would arrive. I could follow the driver on the actual day too to see how close it was to delivery. The issue was when it was delivered. I opened up the glass fragile box and the two plant ceramic pots were in pieces. It was packaged badly. Then that's where I got frustrated.

Have a drawer storage unit. Needed some replacement drawers. Standard drawers they use in many of their products. Called IKEA. They don't sell them. Told me I would have to buy an entirely new unit. Seems very illogical give the modularity of their furniture. I was extremely surprised, disappointed and frustrated. If this were quality furniture that doesn't break easily and made in a low uniquely crafted labor intensive manufacturing process, I could understand. But this is IKEA we're talking about - like exactly the opposite. In fact, it is all in pieces you put it to yourself. Come on they seriously can't provide replacement drawers? Instead they rec picking through returns at the nearest IKEA or search eBay??? Lousy customer service, lousy product support, lousy business model. I am not a happy customer. Would I buy from IKEA again? Highly doubt it.

I don't know how they could be any more effective at wasting the customers time. I tried to place an order online by delivery, and was told that some items were not available, so I would have to pick up in the store. Then I was told that I could not pick up in store since there is no availability to pick up in store. Then I tried to pay for the items with a customer representative, and was told that the items could be purchased through her, but they had to be on my shopping list, and not the shopping bag. I then had to manually transfer over 200 items to the shopping list, only to be told by the next customer representative that I could not buy the items from the shopping list. Then on my fourth call I was put on hold and the line cut off.

Ikea doesn't seem to get it as a company. People want to be able to order on website and then pickup, yet Ikea doesn't offer its Click & Collect. It makes no sense why they're forcing customers to go into the store to make a purchase, especially when they have had the months of April, May, June to make adjustments (+3 months if anyone is counting). More than 3 months and yet they can't get their act together. I was going to purchase 2 stefan chairs and chair pads ($70?). Honestly, I feel that is overpriced, but whatever. When trying to order on website it won't let me place the order for Click & Collect pickup at store, or for delivery. So, instead I went to my local Costco type warehouse store and got 2 chairs I like for $44.

DO NOT ORDER FROM THIS COMPANY!!! They will take your money and not deliver the items ordered. I used to be a loyal Ikea customer- no more. They have taken almost $600 of my money and expect me to wait. I definitely for my bed mattress and frame. Finally, their customer service is a joke. They don’t get back to you in a timely manner and they don’t take telephone calls.

I had the grave misfortune of ordering some Detolf cabinets and a TV stand online due to COVID keeping the stores closed. This was May 22nd. I still don't have the items I ordered online. As a matter of fact, I was able to wait until the local IKEA opened back up to buy the items I had originally ordered online. The delivery company they've used for this order is Select Express, and they're quite possibly the WORST logistics and delivery company I've ever had to deal with. I've now had FOUR delivery windows cancelled for various reasons on their end. I've even attempted to cancel this order while I was in the store, which IKEA would not let me do. My only options were to refuse the delivery (hard to refuse something that isn't getting delivered), or wait until it's delivered and return it to the store. (Again, when?)

I have a lot of furniture from Ikea, and while it's not great, it's sturdy enough and cheap and works for what we need. However, the way they have handled the COVID pandemic has made me truly reconsider if I will shop here ever again. Whenever I try to purchase online and simply have it delivered -- and mind you, I am not in any hurry -- I am told it isn't in stock and cannot be delivered. How is that vaguely possible? They have stores all over the world. Just deliver it from any store or warehouse.

I ordered A pax wardrobe from Ikea on May 5th with a delivery date of June 28th. I really didn’t want to wait that long but I did it anyway. After I had placed my order I read all these reviews on this website how people weren’t getting their products so it made me sweat in my boots. Fast forward a week before I got my items I was getting emails from IKEA and everything processed smoothly. The driver called me when he was a few minutes away. Made me worry over nothing!

I placed an order on 6/12 that was scheduled for delivery on 6/15. My credit card was charged on 6/18. Several weeks later and after making multiple calls to customer service I find that my order was canceled by IKEA. I did not receive any email or phone call to inform me. My call was never answered by customer service. I found out online. I did not receive a refund and it looks like they will steal the money for delivery as they took it out of my total. Ikea is stealing from people.

This is bologna, I ordered in May, it’s going on July and my order still says processing. If you wanna call these guys you’re gonna feel like a crazy ex because they just are gonna ignore you and not pick up. What’s worse is you can at least call an ex’s mom. These guys just have one number smh.

I purchased an item online. There has been no feedback for when my item will be delivered or if they have it in stock. I’ve tried to reach someone on several occasions but there is never any answer. I waited on hold for two hours still no answer. I’m angry and frustrated. There is no excuse. They happily took my money at buy now option, but fail to deliver my item. Going on 4 weeks now...

Placed an online order for delivery end of April as couldn’t get a spot for store pickup. Order placed, credit card charged, delivery date came and went. Couldn’t reach IKEA, disconnected from customer service line every time I called, finally reached someone and they said they didn’t know when it would be delivered...so cancelled, but they wouldn’t refund the interest accrued on an IKEA credit card. Not even for store credit. So I paid $30 to be inconvenienced by an order that never arrived and was very difficult to cancel and get a refund. These items were for a rental business so it’s important that the items or the refund were received in a timely manner, which they weren’t. Wondering if a refund will even be issued as they said it takes 7-14 days. Reported to BBB and AG.

One panel of my Kallax workstation bookcases was damaged. It appears it was scraped by a forklift in the warehouse. The closest store is 60 miles away, which is why I ordered it delivered ($149 delivery fee). I put the damaged panel on the floor (I did not use it as pictured, which worked in my favor), which hid the damage. My workaround won't work for everyone. However, I can't reach anyone by phone, due to "high call volume". I have photos I would like to email, but no emails are being accepted unless they are for order cancellations. Does this company even have a customer service department?

IF I could give them a 0 I would. I ordered 2 items in May. It was supposed to arrive June 18. The day came and nothing arrived. I got two emails later that day telling me they were gonna be delayed so I tried calling customer service and No one answered. Which btw they don't answer any of their lines except the privacy related data one so for all the people who need to reach them click 4 on the keypad then 3. But anyways it's the 23rd now and I was told I would get a delivery date 4 days ago. Which I didn't. They sure took my money without any problems but can't deliver like every other company in this pandemic AND the customer service is absolutely terrible. I was kept on hold for a 1 hour then hung up on. I had to call 2 times after that to get an answer.

Having been a customer of Ikea for as long as I can remember and having numerous products in my home that I proudly acclaim as Ikea furniture, I am so disappointed to have to write such a rough review but honestly our most recent experience with Ikea has been horrendous. We ordered a Finnala sectional sofa and 2 mosslanda picture ledges back on April 23rd. The expected delivery was May 30th. On May 21st we received an email that our order had shipped and was expected to arrive May 30th. The day before came and the day of and we had received no call or update. Of course, schedules were changed to accommodate the delivery as my husband is an essential employee with a complicated schedule and myself being pregnant with two young kids we needed to acquire help to move the items on the delivery date.

06/09/2020 I ordered one item online, after 12 days IKEA website says item in transit, whereas according to FEDEX website "item not shipped yet". Tried to contact ikea. No one is reply my phone calls or emails.

Ordered an item online a month ago and still have not received when promised. Cannot get through to anyone but they sure can take the money with no issues. Totally disgusted with this company that doesn’t have services in place to handle these orders. They still continue to take orders that they can not fulfill. Disgusting!!!

I have 4 pieces of furniture that I ordered in early May from IKEA. I was forced to schedule delivery for June 14th...then rescheduled for the 15th. The delivery company they use is crappy XPO. These items did not come on the delivery dates. I contacted XPO and IKEA for an answer. Then I received emails and calls from XPO about it being delivered today between 12pm-4pm June 20th. The representatives on the phone changed the times of the delivery window to 9am-9pm. Another person said they never got the items from IKEA to the hub. I have contacted IKEA by email multiple times. I have spent 300 dollars and I want my refund! They can't even pick up the phones. It shuts right off after you select info on an existing online purchase. Why can't anybody get in touch with ikea? Why does my tracking keep changing to "out for delivery" to "ordered place" all the time???

I have tried to call this company multiple times and can never get a live person. My delivery date came and went with not so much as a response from Ikea. I would like my $469 back in my account if I’m never going to receive my items. Covid-19 hit every business so don’t use that as an excuse not to communicate. I will be making a claim on BBB.

Ordered a desk in early May. Credit card was charged by IKEA. At the time of purchase, delivery date was June 18, 2020 between 9:00 am and 9:00 pm PST. This was already bad enough since it was over one month wait time. On June 18 at 7:30 am, IKEA sent an email that the order was on its way. Tracking showed that at 12:40 pm, the truck was less than two hours from delivery destination. The desk never got delivered to me! No emails from IKEA, no updates on the tracking website!

Horrible Service. I ordered a bedroom for my Toddler for his upcoming service. I spent over 300$ and it was supposed to arrive on the June 18. They canceled my delivery and informed me in an email to reschedule my my delivery. I tried to call but get hung up on "due to increased call volume". No answer in Emails either. Can’t cancel it anything. I will just have to call my bank and dispute the purchase. I’m heated!!! If you can’t deliver REFUND PEOPLE THEIR MONEY and don’t just keep it to prevent you from going out of business.

ust a little update on Ikea Burlington. So we've got two Alex's and a couple of other people. I can't quite remember their names however customer service was terrible. One of the Alex's which is a lady is a manager. I was told by my I believe it was Angela in the afternoon to come back to do a return before 7. I got there and they said they were closing at 6 and they weren't taking any more returns. They stopped at 5 which they failed to tell me prior to otherwise I would have been there by 5 and they couldn't. There was nobody in the lineup. There was nobody giving any returns back.

I placed an order for a 14$ drawer that cost 60+ w/ a delivery fee on June 10th. Said it would arrive on the 16th, checked the next day online and says order/truck delivery cancelled.. Waited 2+ hours on the IKEA website to talk to customer service about delivery problems and said it was a payment issues on their end and later sent me to YET another person regarding THAT issue, I was #1 in queue and waited patiently for “5 minutes”... but never got a hold because it was another hour.. Today's the 18th of June and the tracking order is non existent.. Still haven’t received my 14$ drawer OR my 61.01 dollars back.. No status on either and can’t get a hold of IKEA...

I love Ikea products, but Ikea's customer service is piss poor. I ordered in April. It's now June and I still have not received any of the items that I bought for my new apartment and I'm completely irate at this point. You cannot reach them at all, not online, and not on the phone for pre-existing orders. Today I waited almost 3 hours on the phone and then the line was cut off! It's completely unacceptable to take your client's money and not notify them about their items. All I know is that my orders have not left Ikea, but they have my money. I just want to cancel my items and take my services elsewhere. I can't do that either because they won't PICK UP THE DAMN PHONE!!. I want my items or my money back simple! Don't bother purchasing online, go in store cause, I'm not the only one complaining about their poor service.

I ordered a bedroom set and leather love seat on May 5th, with a delivery date of June 11th. I waited at home on June 11th, no delivery. No delivery on June 12, 13, 14. I tried to contact IKEA by phone. "Do to the high volume of calls..." They weren't answering any calls. I tried email. No response. I tried their website and couldn't get it to help me. I canceled the order via the web site. I got no confirmation. Finally, I tried the business number on my credit card bill. After 45 minutes I finally got through. I'll never order from them again. The only successful thing they did was to take my money.

I placed my order of over $100 on April 23rd, 2020, with a preliminary date of May 20th, 2020. It is now MID-JUNE, and my order status remains at preparing order. I cannot email, chat, or even cancel my order without waiting for an employee who will never show up. I've called their phone lines countless times to be met with an automated voice, letting me know there are "increased calls and delivery volumes." A pandemic is one thing, though using it as an excuse for this ridiculous level of non-existent customer service is extremely disappointing. I wonder at this point if my order will EVER come. Would not recommend, will never order online from Ikea again.

I've placed an online order to Ikea, on 27 May 2020, it was supposed to be delivered on June 1,2020. I didn’t get any updates on my order and the order didn’t arrive by the provided date. I had to call customer service to see what is going on and I stayed in line on hold for an hour and 20 min. I was informed that at the warehouse they are out of stock and they don’t know when the product will be available again. In the meantime at the beginning of the month they opened the local store and I was able to purchase the item that I ordered. I decided to cancel the online order. Another challenge because after waiting on hold for over an hour, the customer representative was unable to cancel my order so she transfer me to the cancellation department. Waiting to be transferred I've been disconnected. I've tried to reach them again and the robot just hang up on me.

On May 8th, 2020 I placed an order online with Ikea for delivery for May 31st and never received my items, I tried contacting Ikea several times via phone and email and could not get any assistants. I also tried calling the delivery service (XPO Logistics) and they couldn't help me. Ikea charged me a $49 delivery fee and as of 6/15, I have not received a refund or confirmation if I well receive my item. I will never order again online with IKEA.

Now everybody is giving the Covid19 excuse, everything is because of the coronavirus.. Really?? I don't believe that,, I place my order on May 24, Ikea delivery supposed to be in June 4th,, Items never arrived, I called many many times and no one answered the phone, I cancelled my order and I will never EVER order anything from this store because of the Covid19 reason,,, Get it?

My mother in law and I placed an order early April. We received confirmation that it would be delivered on 4/20. We got a call the day of letting us know to be ready. We waited all day and no one ever showed up. A 4 hour hold on customer service later and we were told it never shipped and we would have it delivered on 4/27. Again NOTHING. We have been calling and waiting on hold ever since (we either get hung up on or the system says they are overwhelmed with calls) and still nothing. I get it, we are in a pandemic, but there is NO ONE I can get ahold of and out almost $300. It's now mid June and I have been calling only to be told by a voice recording that there is no one able to take calls. I already submitted my complaint to the BBB and still nothing. Where is everyone?! Can you please help me??? The amount of time I have wasted on this matter is inexcusable.

I purchased a few items from Ikea online on the 5 May 2020 but to this date I have not received any notification on the tracking number nor the whereabouts of the things I ordered. I called customer service numerous times but was put on hold every time. I wrote to their customer service a few emails and received no reply. I messaged them in their FB and still get no reply. Like so many other consumer here, I have been scammed by Ikea. I hope our plight is being heard by somebody and action taken as soon as possible. I want my money back!

After reading all these horrible reviews I was very hesitant to order next day expedited delivery from my local Ikea. I ordered two dressers and got a confirmation, order pending, email right after submitting the order. They give you the option to pick what time and date you desire to have your order delivered. The next day I got a phone call from the delivery company saying they were 30 minutes away and had my order. I asked them to leave it on the porch. They left it right on the porch and arrived exactly 30 minutes after like they stated on the phone. I was so happy they came through for me. Put everything together and it's all perfect, boxes were in perfect condition on delivery. Glad I took a chance and sent in my order considering the line at Ikea is around the building. Try the expedited shipping.

Extremely disappointed with the customer service of Ikea India. I have two online orders - **, pending since 20 May 2020. Only recently was I informed that my area was not serviceable. Since then no follow up on the refund despite repeated attempts. Pathetic online experience! I hope they have the courtesy to follow up post this comment. One more thing I'd like to add.. be very careful about the choice of products online as some are not up to the mark. No wonder they have no reviews or ratings of products in their catalog. The stuff you get in Ikea showrooms worldwide is far superior.

I placed an online order May 5, including $99 delivery fee. Got an email saying it would be delivered June 5. It’s now June 10 and I have not received my order. When I log in to track my order is still says it will be delivered June 5. When I call IKEA, the recording says they are unable to take my call. And the only emails they are accepting are for order cancellations. But I’m not sure I should trust that either. I don’t live near a store location and I cannot find any store phone numbers either.

It's been more than 6 weeks since I ordered items for delivery and have yet to receive any sort of indication that these things are ever coming. They had the nerve to CHARGE $15 for a delivery fee for this... Which I cannot even speak to someone about getting my money back. They took people's money during the pandemic, haven't delivered to all these people and there is absolutely no way to contact them to cancel the order or anything. What an embarrassing fumble for such a large company. I will absolutely NEVER order anything from Ikea again. Hire staff to answer the phones! How many angry reviews from thousands of upset costumers is it going to take before someone will literally pick up the phone??? One of the worst performances in customer service from a large chain that I've ever seen.

Placed an order for some bunk beds and bedding over a month ago. Got the following email notifications: “order received” “picking your order from the warehouse” “shipped” ... then finally 06/04 got one that says “order will be delivered 9AM TO 9PM on June 8th” - immediately after this email, I got another that said, ‘order delay’ and another that says ‘we missed you’ - indicating they tried to deliver on Sunday 06/07 (a day early)... which was suspect - because we’re all home every day all day. Nobody delivered anything. Also, it’s a contactless delivery. Immediately after the delay emails - we get an email from the delivery company saying they don’t even have it in their warehouse and can’t find the order. “Call IKEA” - I did, not a single phone line works. Emails to the company bounce.

The issue was resolved temporarily.

I placed an order over two weeks ago for an item that was supposedly in stock. I tried placing an order for click and collect but was told full for the day. So I thought I'd wait until after midnight to place an order, same message, so I tried in the early hours of the morning. Still the same. So I gave up, I decided to place an order for delivery, it said it would be delivered 5/29, inconvenient and I have to pay shipping but at least I can place the order and forget it. Seems it's the other way around. Ikea seems to have forgotten it!

I ordered furniture for my son on 5/3/20 with an expected delivery date of 6/4/20. I thought that was ridiculous, but it’s the furniture he wants, so I placed the order. On 6/3/20, my son received a call that his furniture works be delivered the next day. He canceled all plans and stayed home to wait for the furniture. It never arrived.

I like thousands of others am also waiting for refunds and deliveries. They have had my money for over 6 weeks now and I have no idea if or when I will receive anything. ‪After trying to reach out to them unsuccessfully on the phone lines many times....IKEA now has a message saying “due to technical difficulties we cannot take any calls today.” To try chat ....which is never available. Email is never open. The other day tracking wasn’t even available. So basically they are unreachable! I am posting warnings on all social media outlets that they should not be trusting IKEA with their money! I also reached out to ATV.ca news who did an article on June 1st. However IKEA had no valid answers. This cannot be blamed on the unprecedented times we are in....other companies much smaller than IKEA are not taking people’s money and then disappearing with it. Do we not have any consumer rights or protections?

I have placed an order, several thousand dollar order, on March 25 with expected delivery date of May 9. The delivery date came and went with no word from Ikea. I’ve tried calling multiple times only to hear a recording stating that their call volume is high and to try back later. I logged into my account to look at my order, and my order history says “No Orders”. Now I’m getting really concerned. My credit card was charged on March 26 for the full amount. I did receive an email yesterday stating one of my items is out of stock and that item was being cancelled and I would be refunded within 7 days.

I have tried to contact Ikea customer service by every means possible. I have spent a combined 10 hours on hold and each time the line drops. If you call them now, their phones simply do not work due to "technical difficulties". The website says to use the live chat, which is a joke because for days the live chat has said there are no agents available and then disappears entirely. They are also not taking emails anymore. No one from Ikea has sent an email explaining or apologizing for the situation, or providing an updated delivery date/explanation of the delay. Does anyone still work there? It seems to me they are taking orders they simply can't fulfill. I'm thoroughly dissatisfied. I strongly recommend you take your business elsewhere.

I placed my order on 5/26 and the estimate delivery date was 5/30. When the day passed there was nothing delivered and no email alert, confirmation or anything at all. I tried to call IKEA and it took years for them to pick up the freaking phone. The customer service rep was so rude and all she wanted was to cancel my order. So I ask her to cancel my order then I was put on line for another hour and nobody gives a freak on me. I was just put on hold on the phone for an hour for nothing. I eventually hanged up because I got things to do but this customer service experience is terrible. You can't even reach out to them through email because the only subject to email is to cancel order. BTW "Delivery fees are unrefundable". Why???? They did nothing but a part of the money I pay was stolen. Would never purchase from IKEA ever again.

Ordered the MALM Queen Size Bed Frame. They clearly stated the midbeam was included in the price. The order arrived and I put together the frame just to find out at the end that the midbeam is missing. Cannot get anyone to help me from their customer service by phone. I called in and was transferred to a machine that said a few words and hung up on me - happened several times. Every time you hit the link to email them it diverts you to a page to call in to cancel your order. The midbeam costs $10 and the shipping is $50. I'm not paying $60 for something that should have already been included in the order. Forget pick-up - that option is always unavailable due to max orders placed per day despite checking at 12:01AM. You've lost a household of customers, IKEA!

Worst experience ever. DO NOT BUY HERE EVER OR AT LEAST NOT DURING COVID-19. You won't be able to exchange/return items (even if they delivered the wrong thing) and you will be stock with them until who knows when!!! I placed an order online, I was forced to pay expedited delivery fee because it was the only option available (pick wasn't available and regular delivery wasn't available). Then when they delivered the item, the guy couldn't even ring my doorbell to let me know he arrived even though it was raining and he knew I was at home because he called when he was in route.

Through all the years as a regular customer at Ikea, I have gotten accustomed to their dismal customer service and have never expected much, if any, service at the store that I frequented. During the pandemic though, without in-store purchase possibility, the overall poor customer service of the company has come to the front and center. Not only is there a daily quota for store pickup, one has to try the next day and place the order all over again, only to be told to try again the following day because the daily capacity is reached again, before noon time! When I called the only number available, after making all the selections, the recording finally said there was no customer service available at this time. Why can't they just say no customer service right off the bat? Instead, they make you go through the hoops to arrive at 'sorry, no service' at the end.

I have ordered 3 80328678 LIXHULT cabinet 60x35 metal/grey AP CN and paid for 3, but only received 2. Have send numerous emails and they just ignore it. They claim on their notification and packing slip they send 3 but on the original packing slip on the box stated they only picked 2 of the 3 paid.

An order was scheduled for delivery on May 23, 2020. The delivery company was less than professional and failed to deliver the order to our address. After many failed attempts to communicate with IKEA and the delivery company and the filing of a police report, there is no resolution on the substantial order. IKEA a does not document information and fails repeatedly to process a refund and does not offer to resend the order. The IKEA phone system is more than lacking. You are on the phone for extended periods of time, only to be told that they are too busy to take your call. I will never purchase from IKEA online again.

Appreciate some companies are inundated with online orders due to the pandemic closing stores, however for an international retailer to completely deny its consumers the opportunity to call or contact customer service is not acceptable. I ordered in-stock floor tiles for my patio. Once ordered I noticed I was going to have to wait 8 weeks for delivery. Seriously Ikea?!!! I wanted to cancel, so used their email option. That was 3 weeks ago, and I haven't heard a thing. I tried a second time and still nothing. I have called many times to try to speak to someone and I just get put on a never-ending loop then finally cut off. I will raise a claim through my bank to try to get my money back. They have the audacity to say that cancelled orders won't receive a refund for the delivery cost. That is basically robbery as no delivery has taken place.

I am still waiting for my small order, placed April 21, 2020 to complete a full kitchen install. I tried to call customer service, waited 2 hours without anybody picking up. This is after e-mails were ignored and the "chat" option did not work. Finally I received an answer to my initial e-mail, which pointed out that I was to expect a 6 week delivery and the terms and conditions were on their website. Then I was given a approximately delivery date, May 23.

I too work in retail. This is the worst service I have ever experienced! I received the wrong order. Their service line is down and they have not responded to any of my emails asking them how to move forward! So incredibly frustrated! They have lost a customer for life. Reading through other customer feedback only to find out there are over 35,000 complaints like mine. Do not order from this company until they get their you know what together!!

I ordered furniture with the expected delivery date of 5/20/2020 set by IKEA, the order didn't show up, so I went to track my order and it said it was cancelled however I was still charged. So I called customer service, waited on hold for literally 3 hours, got someone on the phone to check what happened and after giving them my order number, they put me back on hold for another 45 minutes and disconnected the phone! I called again, waited another 2 hours and the person who answered just automatically hung up!! I can't get ahold of anyone, I've called continuously throughout the day and no one is willing to help. IKEA and their customer service line is absolute trash. I understand there is a pandemic, but the absolute lack and refusal to help their customers is just maddening. I still do not have a resolution to my issue, no furniture and no refund.

I placed an order on April 25th for a SONGESAND bed frame and a SLEEPER SOFA. I paid the full amount for both products. I was supposed to receive the delivery of both products on May 17th. But I only received the sleeper sofa, while Songesand bed frame is nowhere to be found. I called IKEA customer service multiple times about my missing order or to get my money back, but customer service is not even taking the calls. There is no place on the website to track/inquire about the missing piece. They took the full payment but delivered half the order.

I ordered 2 bookshelves 1st week of April. Now it is the end of May and still no delivery. Worst experience ever. No one answers the customer service line, no one answers emails, filed a complaint with BBB and they are ignoring that as well. This company should be banned from the U.S. market. They refuse to answer calls, emails and now will not refund money. No action can be taken since this is a foreign company. If this was a U.S. company I would file a lawsuit in small claims court and get a judgment. STAY AWAY SAVE YOUR MONEY TIME AND HEADACHE. HORRIBLE, HORRIBLE SERVICE. NEVER WILL I BUY Anything from them again.

I ordered mid April and I was supposed to receive my order May 9th and like others my order came and went. Why would they even waste my time taking my order and then not deliver. I can’t get a hold of anyone. I just want my items even if I have to pick them up. This is ridiculous. I could see if it was free shipping but it’s not. They charge for shipping so come on. If you're going to charge then deliver the items.

I place in mid April an order on IKEA. Due to Covid, I chose delivery. I got a delivery confirmation for mid May. Waiting a month wasn't ideal but I took it. The delivery day came and went. No e-mail, no call. When I go to Ikea.com and enter my order it shows only the placement date. When you call the 1-888 number they don't let you reschedule your orders nor do you get any operator. They must have laid all employees off. I paid $700 without no delivery, no way to contact the store. Worst experience ever. I shop since 1990 at Ikea, after 30 years they finally upset me. Only option I have is to cancel my order after waiting one month!

We love IKEA and their products. We had a three door shelf hanging on the wall and had it securely fastened with the provided hanging supplies. Recently we had our room painted and when rehanging our paintings over the bookshelf, the bookshelf pulled out of the wall and crashed to the floor knocking me off the step ladder. I am bruised; not seriously. PLEASE make sure when hanging a shelf find the studding and secure solidly with a screw into that stud. DO NOT rely on the wallboard hanger to HOLD the self securely. AGAIN, DO NOT rely on the wallboard anchor to HOLD your shelf.

My 4/11/20 IKEA order was messed up by IKEA, and corrected 2 days later by IKEA. Delivery date went from 4/23 to 5/17. On 5/15 I have received no notice of delivery on Sunday 5/17. My order cannot be tracked online. IKEA is not accepting phone calls on orders. IKEA is not accepting emails on orders, unless you want to cancel. IKEA is not accepting Chats. IKEA stores are not open. All this non-communication is due to COVID-19 according to IKEA. This IS NOT CUSTOMER SERVICE! 1 Star rating because "0" or less is not an option.

In March, I ordered a sofa and a few other items and was given a delivery date of mid-April. Come mid-April, the delivery came, only to receive HALF of a couch. Since the couch is modular, the half of a couch I do have is missing legs on one side and has metal connectors visible. Terrible and dangerous! But that's not all. After countless promises for call-backs and warehouse searches, no one ever followed up.

IKEA South Philly manager was in store 05/14 and 05/15 a refund was issued and hit the credit card. So anyone who places a kitchen order through a store is beholden to that store’s operating for your order to ever be filled. They just issue refunds and apologies. But the manager was a nice lady and resolved my refund issue which on 04/27/2020 was turned into a store credit that was locked in the store. Bizarre situation and excuses to say the least. But be persistent with your calls and log every interaction you have. ORDER YOUR KITCHEN ONLINE, not in-store! Lesson well learned!

I placed my order in mid April, received my confirmation email and the delivery date. It has yet to show up, I can’t track my order, and I cannot get ahold of customer service. Save your money, don’t order from them. I want to give them zero stars but unfortunately I can’t.

There is no warranty or delivery service to rate. I bought the mattress and it was great for about 1 year then it loses its firmness. After 3 years it's not the same mattress. I need a new one already.

On 4/9, I ordered a desk for my daughter with an expected delivery date of 4/30. If that wasn't long enough when they finally delivered it FedEx delivered it to the wrong address entered in by the shipper and I never received the product. I emailed Customer Service twice for a full refund and no response from them.

Never order online from IKEA. Recently I purchased a desk; IKEA took my money and assured me my order would arrive on a specific day. I received a call the day before confirming delivery, only for the item to not arrive. After spending 2 hours on hold with customer service, I learned they had cancelled my order (no reason given) but not bothered to tell me even though they had confirmed delivery. I have yet to see a refund. Unless you want to waste a day waiting for a no-show delivery and listening to very repetitive hold music, avoid Ikea online.

I bought, https://www.ikea.com/ae/en/p/graelviken-3-seat-sofa-bed-beige-20445393/, Once the item is delivered to my home I was getting some breathing problem to a level that I was thinking of even selling it for nothing, but I was thinking about people who take it even for free. I don't want to do this non humanitarian behavior to the people. I checked with them for replacement/at least to take it back from home. Am not getting any positive responses.

We recently researched and selected a kitchen project package from Ikea online due to store closure during Covid19. Of course shortly after placing the order and paying in full, we were advised that some key components were out of stock, and the distribution center will not pull product from the stores where these items were very much in stock. If you have ever installed a kitchen package, you understand that a sink base cabinet is critical to proceeding with the other cabinets.

Have had the Klasen charcoal BBQ for the past 3 years, and as they eventually do, the tray for the charcoal gradually rusted through. Went to my local Ikea to buy a replacement tray only to be told that they don't supply parts for it. My local hardware shop that has a multitude of BBQ's tell me that they supply parts for all the BBQ's that they sell, I'm now stuck with a useless BBQ unless I can find a tray from another manufacturer that has one to fit. My advice would be to look elsewhere if you want a charcoal BBQ.

On March 10, I purchased some kitchen cabinets inside the store in Houston. About 1/4 of the materials had to be picked up at their warehouse a week or so later because they did not have them in stock. It was during this time that the virus starting re-arranging our lives, my work situation changed, and I live more than one hour away from the warehouse. I was notified the day that the material arrived, but was unable to arrange to pick up my material. They also called me the next day, but I was still working on my arrangements. 4-5 days after the material was delivered to the warehouse, I was notified by email that my order was cancelled. There was no warning, no negotiation of another pickup period, nothing, just an email of the cancellation.

I ordered kitchen table and was told that delivery is on Apr 23 between 7PM and 10 PM. I was home at 6:50 and found message that driver was at my door at 4:20 PM (almost 3 hours before given time slot). In message he told that he will return product and I have to pay delivery again. We gave our home and cell phone number, but he did not call my cell, only home number. At 4:20 PM I was working, but I accept time slot IKEA gave us and they never told me that delivery time may be different. In this pandemic time IKEA is cheating on people and robbed them. It is not my fault that he came earlier and I have to pay delivery again, From 7 PM on Apr 23 until today (Apr 26) we try to reach IKEA customer service several times by phone, e-mail, chat but nobody answer. I am very unhappy because THEY made mistake and instead to apologize, they want me to pay again. SIMPLE, ROBBERY.

I order IKEA kitchen on March 30th, 2020. I received half of the kitchen. After 25 days I received call from IKEA representative that order for other half is cancelled because IKEA does not have capacity to deliver my order? Ikea is still accepting online order but my order is cancelled! After that I received email from no reply IKEA: “delivery company has attempted contacting you on several occasions to schedule a delivery appointment, however, they have not heard back from you and shipping and handling costs are non-refundable"?? Where is integrity of IKEA?? I never received a call. In addition, what I am going to do with another half of the kitchen that is now useless? Gzim **

In the this time of uncertainty, most retail stores are open online as far as their product is concerned. It's helpful to know that but IKEA is not helpful! I went to order the Billy bookcase that I have wanted since January and found out I CANNOT order it online and I have to pick it up in the store. Well the store's closed!!! I've also read other reviews and other people are not happy with the service IKEA is providing during this time when people have to rely on online orders.

Ikea's website is up & running, but IKEA will not accept ANY returns until their stores reopen, indefinitely. THEY are keeping customers' money, earning interest on it, which is unethical. They can easily provide UPS or USPS return shipping labels--but aren't. Also, the 6 Henriksdal chair covers I purchased do not fit my Henriksdal chairs--AND IKEA IS NO LONGER MAKING COVERS FOR OLDER HENRIKSDAL CHAIRS. I should be able to order "parts" for discontinued models, especially since I paid $1000 for these perfectly-good chairs.

I placed a furniture order on 3/27, with a delivery date of 4/8. That date came and went with no update. Obviously this is a difficult time, but I was frustrated that IKEA was happy to take my money but made no effort to provide any communication once the delivery date had passed. I called customer service and was on hold for about one minute before Kerthia A. picked up. I wasn't expecting someone so friendly on the other end of the call, but she could not have been more helpful or kind. She was very transparent about the likelihood that my order would be delivered, so when I decided to cancel, she processed everything quickly. Even though I'm disappointed I won't get my order, the whole customer service process was surprisingly easy and helpful from start to finish.

I placed an order for a loft bed and mattress almost a month ago. On the first of delivery attempt the drivers gave me one box out of the three items that I ordered. Two boxes that belong to an us another customer and was told that I was supposed to get three boxes. Here is three boxes. If they’re not correct we can’t take them back. You have to call customer service. That was three weeks ago.

I ordered an office chair around March 23rd - during the coronavirus outbreak. The stores were still open for pick-up only - I could have bought the item through their 'click and collect' system, which meant I would have to drive about an hour to get the chair, but I could have picked it right up. I opted to have the office chair shipped to me instead, and paid shipping. IKEA charged my American Express a couple days later. A week later... nothing. Called the company because the order wasn't even showing on my IKEA account. Took a while and was given an order number and told it was expected to arrive April 8th.

My daughter is moving into her first apartment. I purchased her an IKEA gift card so she could online order for many of her immediate needs. Online ordering is suspended indefinitely in WA and OR. My daughter spoke with customer service about a refund of the $ - they said no. I have emailed - we’ll see if they refund my $ for the gift card. I hope so - I really love IKEA and would be disappointed not to feel good about shopping there anymore.

This dishwasher works well. As long as you maintain it, there is no problem. I do not like that it takes a long time to wash the dishes. Wish it were faster and more water conscious. I'm not sure how good it is in conserving water. Size is good. Wish racks were a little bigger.

I will NEVER shop at this horrible store again. This is in the middle of the coronavirus outbreak. I ordered furniture a week and a half before things got really serious. Decided to cancel the order to avoid the hassle during these times. In order to cancel I placed approx. 20-25 calls to the IKEA customer service. Their automated voice hung up on my 80% of the time. 20% of the time when I got through to a live human being, they gave me the run around telling me the right department was busy or closed (6:30EST closing time, which is apparently enforced at 6PM EST... being in California this is ridiculous).

First, I’d like to give 5-Stars and a show of respect to the customer service call attendants Kevin and Wade. I been on hold all morning trying to get a delivery problem resolved and Kevin in particular went above and beyond to help to attempt to correct IKEA’s system. Once again everyone working at IKEA is extremely helpful and pleasant to work with however their systems are behind the times and lack many simple characteristics like a notation system to keep track of problem history. If you have never had any issues with an IKEA order you may never experience this antiquated and frustrating system but if you do hope you get Wade or Kevin on your case. They are the only reason I would ever consider doing business with IKEA in the future. 1-Star for IKEA. 5-Stars for Kevin & Wade!

Top rated by CR, under $400 and a 5 year warranty, easy install even though you need a special 90 degree connector which I just happened to have in my 'supplies'.

Items were supposed to be delivered 3/8/20. Never showed, tracking still shows items are scheduled 3/8/20 and it's now 3/10/20. Called customer service, have been on hold for 45 minutes and have been passed from customer service to customer service person. None of them clearly give a **. I wasn't even calling to complain, I just want to know where my $1100 order is but no one can give me a solid answer. The last guy I got told me his name was Brandon, then mid-call I asked his name and he said Abraham. Even the customer service people can't be straight with you. This is the last time I ever purchase anything from IKEA.

Bought in store. Missing parts. I had first tried to purchase cabinets online but they have a terrible webpage and it's difficult to see cabinet doors clearly. When I found other images online from other sources, i tried to order only to find I could not get my shipping to calculate and therefore could not place my order. We drove 125 miles to our Ikea store. We ordered our cabinets to pick up on our way out of the store. Everything seemed to go smoothly until we got home and started to assemble the cabinets. No hinges! There were dampers but no hinges. We tried to call but you cannot call the store directly and the main number said they were too busy to take my call. I tried to email but there was no category that fit their fill-in-the-form email choices... REALLY!?

I BOUGHT A TV STAND FROM IKEA PR, I installed it myself following You Tube instructions because the ones in the box are not big help. When I finished it it was uneven and one side was different from the other. I tried to dismantle it back to return it back to the store but in the process it was breaking in places and the hardware was as if was made from aluminum foil. I couldn't disassemble it. So I took it back as it was. Once in the store they refused refund or exchange because they only refund unopened boxes, I was told at the store that I was suppose to call the store And pay an employee to come to my house to check if I made a mistake and if I didnt they reimburse the money. I told them that I read the policy on returned merchandise and it said that they will give you a full refund even after 365 days and you could take the merchandise to the store as it is open or assembled.

I was shopping at the White Marsh location. The girl at the register was absolutely rude and disrespectful to me and my husband. She made a mistake by scanning an item that we did not want to buy even when we told her not to do that. And when we tried to find out why she charged us so much and tried to find the mistake, she ignored us and took another customer. We had to wait for her when she finished. She did not help when I asked to point on my receipt how much I was charged. All that time she treated us with ignorance, not to mention there was no apology at all.

We bought the PAX wardrobe set and a mirror weeks ago and opted for home delivery. On the day it was meant to arrive, the delivery was towards the end of the window they gave us (we received no notice until they were almost at our door and thought they had missed our order). Some items were delivered damaged, including a smashed mirror and a broken PAX frame. The frame was "dented" in the sense that the laminate tore and the inside looked completely hollow. The delivery guy said our items were at the bottom of the truck, so that combined with it being late implied we were the last delivery of the day. They made a note of the damaged items and told us to wait for a call from IKEA. (A somewhat odd note was they refused to take the smashed mirror back, and just propped it against a wall by the kitchen, even though we had a cat who could get himself hurt with the exposed pieces.)

I ordered table on Friday that is 7th Feb 2020, Delivery is supposed to be delivered between 12 pm to 4pm. I called the IKEA Support team. Then they say don't have an idea as it is done by a third party. They didn't have an answer. After some time I got a call from some BSM saying, "We apologize. We are going to deliver at the earliest date," and he says it is 12th Feb. Then he assures for 11th Feb. The minimum responsibility is they have to call me and say there is going to be a delay.The seriously hopeless team in India IKEA. EVEN THEIR SOFTWARE IS ALSO PATHETIC. In the delivery date, I am getting an Order processed mail. The start of this purchase was another bouncer. I paid the amount online and I didnt get any order ID. When I called the support team they say they didn't receive any order. I had go around my bank and ask for information. Software is not good.

Dreadful. My case # is **. On MLK day last (1/20) I ventured to your store in Paramus, NJ and purchased an 'AS is' mattress, bed frame and table. I decided to have the bed frame and mattress delivered using your delivery service. I was told that the earliest I could get it delivered was 1/22. I informed your sales associate that it would have to be after 3:30 PM as that's the time I get home from work. She took note of it and said it shouldn't be a problem and told me that the delivery company would call the evening before to confirm the time. I received an automated voicemail at 7:40 PM on 1/21 that was from North American Logistics (877 812 8688) that was cut off and wasn't informative in any way to the delivery time or date.

Bought a pax wardrobe that was faulty. Ikea did nothing to resolve and we had 6 weeks of hassle and over 17 hours on the phone to sort. I wrote to the chief exec and he didn’t respond. I asked customer services to write a letter to my disabled parents to apologise (they had admitted it was their fault) and they refused. They do not deserve your business.

So to be fair, Whirlpool actually built the microwave but it's branded IKEA. But if they can't stand behind it they should not put their name on it. The tech support at IKEA for appliances is non-existent. A chat I used was comical. I knew almost all of their products were of very poor quality so I have never purchased any IKEA products. The kitchen in the home I just purchased is all IKEA. Very flimsy cabinets. The built in microwave quit working after one use. I may have to start over with this whole kitchen. You're a sucker if you buy their products. They won't warranty or stand behind any of it.

I think IKEA has some cute little items, inexpensive and fun though perhaps not of superior quality. Good stuff if you don't need things to last very long. For the price it's worth it. My gripe is their return process. On my first attempt to return some items that didn't work out (color didn't work), the "take a number and wait your turn" area was backed up for hours long. So...left and waited a couple weeks and came back after all the Christmas returns would be done. Walked in the door the moment they opened and STILL had six people (somehow??) with numbers ahead of mine. Took my number and sat down to wait only to be told all IKEA returns computers are down and we have no idea when they will be back up and running. What?