IKEA Reviews

Worst experience! Give my $800 back, Ikea! Short story: My $800 Farlov sofa order was never delivered as promised by ikea and my subsequent refund request also never happened after months! My $800 just disappeared without a trace. Ikea, stop acting like a scam company. Long story: Part 1: Called customer services multiple times where my sofa was. They always promised to deliver my sofa in the coming weeks. On the scheduled delivery day, I waited at home and watched my phone all day to avoid missing ANY calls, but every time, there was no one called me or my building and I wasted my time waiting at home like an idiot. This happened in 5-6 re-delivery attempts to the point where I decided to call to cancel my order and have a refund.

Furniture was delivered today. I’m assuming the person that helped me on their online chat gave the wrong information. I’ll advise future customer call instead of online chat.

I have shopped at Ikea for years and have always loved it. This was my first time using the delivery service because the bed I wanted to order for my daughter was unavailable in store and I didn't want to wait the extra time for it. When I placed the order on 06/16/2021 I chose the delivery date 6/23/2021 and waited patiently for it. I received a call on the day of that it would be delivered between 12pm-4pm, but I was unfortunately at work and didn't realize someone needed to be home to accept the delivery. I called as soon as I left work to reschedule the delivery and the woman was very helpful and understanding. It was rescheduled for 6/30/2021 and I made sure that someone was home from 9am-9pm, the time they put on my delivery confirmation. But I received no phone call, no message from the delivery driver, no contact whatsoever.

Bit into gravel in IKEA Lingonberry Spread. Spit out some of the rocks. Spent over two hours on hold. Was rudely told they could do nothing about it, but that I should drive or mail the rocks to the store.

Stay away from IKEA... Very poor Customer Service!!... I was sold a storage item that was wrongly tagged by IKEA and they are refusing to take its responsibility. On the contrary, their so called 'Customer Experience' agent got very rude and said 'if I had to trust every customer, I would be out of my job'... I was hoping they would take responsibility of this and ship me the replacement item as I live nearly 60 miles away from the store. Unfortunately, they did not do so, and instead started asking me for proof that the display item was wrongly tagged. The only proof I had was the picture taken from that day that showed the wrong tag. But they did not accept that and told me that their policy wouldn't allow them to have the item picked from my residence or refund me for that amount without I having to bring the product to their store in person or pay for its return shipment...

I was scheduled for 1 day and they never showed. Told the day was wrong (even though they confirmed the day before). So after waiting whole day and 1 hour on phone to get a person, no one came. Next week get a call the day before, confirming delivery. Called 2x and yes they are coming and after 2 1/2 hours on the phone, still no show or no call. DO NOT USE THEIR DELIVERY SERVICE!!!!

Poor customer agents. No knowledge and full of lies and false information. One customer agent even hung the call. Bad delivery and no responsibility. Customer care numbers have very unusual long wait hours just to be greeted with all false irresponsible answers. I wish I can give a negative star. Total nonsense.

Truthfully the worst customer service any customer has ever provided. I placed an order on May 13 w/ a delivery date for May 14 (they followed up with a confirmation and everything.) The next day I was waiting for the furniture to be delivered during the entire delivery window they had given me -- the window came and went and no furniture was delivered. Never received a phone call/text (as was supposed to happen). I then tried to call customer service, sat on hold for an hour and by the time I got through the line was told they were closed and was hung up on. Then received a text that said my delivery failed because I wasn't home. I then rescheduled my delivery a total of FOUR times, each time was "failed" because I wasn't home -- which I was home every time.

Worst delivery service one can imagine. They don't have an accurate system to track your orders' status and customer service wants you to contact third party delivery company for any issues after waiting an hour on the line. Supposedly, the website should allow you to cancel/reschedule your order but since the order status is not accurate, it's not even feasible. If you're willing to go to store, go ahead but don't BOTHER delivery service assuming it's convenient.

Made e-gift card purchase on Ikea.com and they redirect to CashStar...Don't do it. Never received card and CashStar and IKEA never refunded amount taken from my account. Have requested Ikea and CashStar to refund. Escalated to Attorney General of state. Don't buy e-gift card on Ikea.com

Purchased over $400 in product today for pickup. Upon arrival I parked and checked in at the site noted on the parking spot. The employee they sent to my car said that items were missing from my order. I drove around front to speak to "customer service". After driving over 80 mi because this particular location had 4/5 of the items I wanted to purchase, "customer service" told me that I would have to come back to pick up the missing item because they could not access them during store hours. If you as a business cannot provide the service you advertise, just don't. IKEA needs to offer NEXT DAY CURB SIDE SERVICE to ensure they can do what they say they can. Phone "customer service" was just as "helpful", useless.

Loose parts thrown in back of car, no box. Drove 3 hours home and parts missing. Other furniture broken. Was told by Ikea rep to throw away furniture and I would get refund. Five months later, no refund. I have called numerous times and told same story.

I decided on several items to purchase. Two were not available but when shopping nothing was indicated they were unavailable. The delivery price for the two items that were available with a total price of under $60 was $99 exorbitant. I will now have to search a totally different site for what I need. I also had quite a few other items saved for later for after I did a more thorough design plan. Guess I'll look elsewhere. Very disappointed!!

My first experience at IKEA will be my last. Saturday, March 20, 2021, I drove an hour and a half from my home to IKEA. I was so excited for my first time, as I am a huge lover of interior design and home decor. I went in after some research looking for some clear dining chairs. I fell in love with the TOBIAS chair and had my mind set on getting them. I looked on the website that morning to confirm they were in stock before my drive. After walking through the showroom and grabbing some additional cute things, I went to go and grab the chairs. I find the aisle and bin only to find bottoms and not the tops. I look around to make sure they weren't misplaced and go and ask a team member for help.

It is my first time ordering items from Ikea. I would love to provide 5 start review but unfortunately, IKEA has failed me miserably. I ordered a set of 6 pieces of cookware and 2 separate frying pan (7” and the other 9 ½”) so the total should be 8 pieces altogether. The order was placed on 03/25/21. When the order arrived at the FedEx location, I was never notified that the order is ready for pick up. I came by FedEx to pick up the order today 04/05/21. The box is extremely light for 8 pieces. I looked at the label and it said 2.1 lbs. I open up and only one item, a 9 ½ “ frying pan in there, which is one of 8 pieces. The rest of my items is unknown.

This was my first time ordering online with IKEA and as the Israelis said on the top of Masada: NEVER AGAIN! They took my money quickly enough but never sent the order. You can't get anyone on the telephone so now I have to tell my credit card company to do a charge-back. SHAME ON THEM!!!

Unable to get this resolved even after over 10 calls, asked to cancel everything in the end as I just can't keep wasting my time over broken promises. Avoid delivery at all cost!!!

I ordered a rug today via click to pick up online. It defaults to any store that has it in stock not the store you have selected as your primary store. I therefore accidentally selected a store too far from me. I used chat to see if it could be changed. The chat agent did not speak my language and was rather rude about sharing the policy that they could not help me and I would not be able to have my money returned for up to 15 days! When I said this was unacceptable, I was give a customer service number. After a 10 minute hold. I was told I could be transferred to another return department. I was transferred and hung up on after I listened to a message saying they could not help me...I find this inconvenient and unjust. I want my money back today or tomorrow without a hassle. I’m not a bank and you cannot borrow my money for 15 days!! Until now I enjoyed IKEA for years...This is awful.

In November of 2020, I ordered an Alex drawer unit. The delivery was set for a month out ($50 extra for shipping). On the day it was to be delivered, a completely other item came instead (a desk). I promptly called IKEA to let them know that the wrong item had been delivered. A mix-up, these things happen -- and they initiated a refund while saying that I could keep the desk. Great. I had not received a refund well into January, almost a month and a half later.

Placed order including $35 blanket, was charged in full. Got email saying blanket was not available but was not refunded. Tried to email back - Ikea does NOT have an email for customer service. Went through chat. Chat immediately forces you to a service called “JustAnswer” — which CHARGES YOU $5.

Placed an order on February 18. Received order on February 24, but was missing three items- three of the same items. Nothing expensive, but I wanted them. Called customer service and was told I would be refunded for these three items within 7-14 days. No refund yet and it is ridiculous trying to get in contact with anyone. I will not purchase anything from them again.

By far the worst experience ever. I took the day off work for the delivery for it not to show up and to be told it might be one or two days more to arrive. Not sure when. Then asks me if they can deliver it to my work place like what’s the point of selecting home delivery. I don’t understand how they expect people to be okay with this kind of service. I will not recommend buying so much as a reusable shopping bag from this backwards company.

We purchased the Fabrikor metal and glass display cabinet in February 2021. We purchased it online and paid for shipping. It arrived and we put it together. The doors to not align. As others have mentioned, I went through the web of customer service on 2/21/21 and was told by a young man to destroy the cabinet, they could not take it back because of COVID, and he had ordered me a replacement that would arrive in 3-5 days and he would email me the order number. I kept checking my email, awaiting the replacement order number, which never arrived. I called Customer Service again on 2/23 and there was no record of this conversation on my original order number. The young woman I spoke with ordered me a replacement, provided me with an order number and told me that the replacement would arrive on 3/1.

Having recently arrived as an international scholar in Chicago, I was in need of new furniture. But the hope that ordering from IKEA would be a fast and cheap solution turned out to be the completely misguided. What I experienced/am experiencing is the antithesis of fast and cheap. It is not fast ---- Currently I am awaiting the 5th attempt to deliver my order. What happened in 4 previous ones? Two things. First. After delaying the hour of delivery on the day of delivery, the delivery company would fail to show up. Without giving you a call, they will later on simply lie that nobody was present. Know that there is a custodian present 24/7 in the apartment complex who sees and receives everyone in front of the building. Second. The delivery succeeded but with a few single items of the almost 50 item order were being handed over.

My wife purchased a product in early February. Twice I took a day off work because IKEA loves give super small 12 hour delivery window. Twice the product did not show nor did they ever call to set this straight.

We began our Ikea kitchen design last October and it is now mid February. After purchasing the parts needed to build our kitchen, we have been met with a series of errors and crappy compromises. First off, we have an average sized kitchen and ordered basic cabinets and they still never got the order straight. We paid $79 for an official measurement and that measurement was incorrect. The excuse was new staff.... After 3 deliveries of random goods, delivered to the sidewalk in front of our house, we also had to go buy more parts and return wrong parts 9 times within a month and a half. All during a Global pandemic and no phone payments or orders taken. We had to travel south 40 minutes each time, go into the corn maze and pay and then drive 5 more miles east to their warehouse for pick up.

Would not purchase this again, has coil tops that fit unevenly, resulting in one half of the pots/pans getting more heat; it is very difficult to cook properly. came in the house I purchased. It is fine and gets the job done, however I wouldn't recommend others to purchase.

Ikea may have great products and be very affordable, but their chosen delivery service - NAL - is abysmal. They do not deliver when they promise and they do not give the promised 30 minutes' notice of delivery. When they fail to give this notice and call 5 minutes before they arrive, they growl that they "can't wait". Requiring their delivery partners to observe their stated policy of calling to notify customers 30-40 minutes ahead would solve everything but that is clearly not their priority. Pay extra at any other furniture site to get more reliable delivery! Dealing with Ikea's terrible delivery service is just not worth the headache!

IKEA's return policy was and may still be 90 days to get your money back not store credit. I return an item for 12 dollars on day 93 ... they refused to give me back what I had paid ... I got a card, and had to waste my time get some junk for $5 since there was nothing else had any need or desire for. This was about 4 years ago. I just found the card and threw it out. I used to spend over $300 a year at IKEA for several years but have never gone back because of this incident. They do not have many convenient locations either. A normal business would take into consideration the amount of a refund and how many days over some specified time is involved ... the gist being to retain customers, a policy which IKEA has proven to NOT be something they care about.

This is for an Ikea stove top! My understanding is that Westinghouse makes these for Ikea. The Cooktop is well made, as scratch resistant as any glass top I've had previously and is about 1/2 the price. Great warranty (but I haven't needed to use it, so unknown if it actually works), appears to be nicely built.

Good Afternoon, 3 years ago I bought appliances from IKEA!! I am so disappointed of Appliance from IKEA and never will recommend to buy any appliances from IKEA!!! NEVER!! I bought dishwasher for nearly $1000!! Seriously $1000 dishwasher which was repaired nearly 7 times in 3 years!! Yep!! True!! The oven and microwave cost me also too much money!! MY mistake!! I bought the most expensive microwave and oven!! Really!! Never recommend!! I was even ok with those items!! BUT NO!! Listen to this!! My cooktop!! Yes!! MY mistake!! I bought induction cooktop from IKEA!!

Terrible customer service. Ordered a plant pot; paid a large shipping fee (didn't want to visit store due to COVID + it's an hour drive each way). Pot arrived wrapped in one layer of bubble wrap, knocking around in a huge box, broken in pieces. Took pictures, attempted to contact IKEA. Phone numbers looped into "We cannot take calls at this time due to high call volume, send us an email" with no option to leave message. No options to file claim online that matched the situation; no email contacts available online that I could find.

The product came damaged but not due to shipping, box was ok. There are obviously nicks that occurred before or during packaging. I have tried to call several times but the phone system hangs up on me. Tried email but the only option is to Cancel Order. The store is too far away to hassle with driving and waiting in line plus this wasn't that expensive. Just a bad experience but our last one with IKEA.

The comparatively affordable prices with comparatively good quality and wide variety of products make it a good place to shop. The drawbacks are that you have to build many items yourself or may hire somebody to do so which increases the price and that a lot of their furniture is good until you move it.

I love Ikea designs. I don't like that much that you have to put together the furniture. If you are going to sell me half of the job done ✅ you should charge me half of the price. And the delivery is on me too? What are these people doing? They have all profits no costs? Really? How we arrive to this place? I think everything is overpriced if you consider you are putting the furniture together. They only sell you the plans and the raw material. They don't even cover the cost of the delivery. And the furniture is not such a good quality to justify the price but yes I love the design. Another bad point for this chain at least where I've been that was somewhere in S.F Valley in L.A. inside a mall. It took us forever the line to pay. There was too many people not enough cashiers.

Hi, I am trying to get some assistance and none of the channels is answering. Extremely frustrated with IKEA service. I made a big order and paid extra to have express delivery. For my surprise, the products were delivered by taxi drivers that I had to help and one of the products were damaged, not their fault is just that they didn't have proper training and equipment to carry it properly.

I ordered three small kitchen items for delivery. 2 items were fine, but a mortal and pestle came with the box damaged (inside the undamaged shipping box), had obviously been opened, the edge of the mortar was chipped, and the pestle looked used. I believe this product had been sold and returned. Reselling used items without disclosing that fact is poor service, especially when it is a food related kitchen tool.

The furniture bedding, sofas etc. are made with cheap low-quality materials that tend to break and fall apart. When I purchase furniture I want it made to last for years to come not have to replace it every other year.

I placed an order for a couch 9/13/20. The first delivery in October was incomplete, 3/4 parts arrived. Customer service call led to promise missing item would be delivered within 3-4 weeks. Second delivery in November also incorrect, received wrong part, which they will not take back unless I take it to a local store myself. Customer service call leads to deliver charge refund and another promise of missing part within 3-4 weeks.

Every IKEA I've been in, California, Illinois, Texas... they always have exceptional customer service! The selection is so varied to meet so many different types of styles of decorating for all ages. The best thing about IKEA is how they always have awesome ideas for storage and staging for decorating. And, you can't go to IKEA without having the Swedish meatballs!

I like products but the floor plan/traffic pattern is horrid. This actually keeps me from going more often. You have to walk through every dept rather than going directly to specific dept. I would like to shop only in kitchen or office not everything.

I love IKEA! I have gone so many times this year after my big move. They have everything you need and the wear and tear is so long. The best quality for the best price truly. Every time I go I can't help but leave with so much more than I planned!

I always have a great experience with Ikea. One stop shopping. Great deals and something for every room in the house. The clearance center is always a treasure hunt. The quality and customer service is outstanding.

IKEA is an one-stop store for furnishings an apartment for rent or daily rent with overall good prices however it would be more valuable as a store to also go above the average quality of products that has a more competitive look with the middle to higher end furniture stores.

Most of our furniture is from Ikea and I assembled it also. I am a small lady and I felt great being able to assemble it myself! I love the different smooth finishes of the wood furniture, and the clean lines. They do not go out of style. I gave the rating a 4 star because I have not seen sofas that I like a lot. Our sofas are from another source. I also love that you can find so many uniquely good looking & practical small items for your home while you may be looking for furniture. They have it all: lighting, rugs, pictures, frames, pots (love them) & pans, etc. I particularly love the children's department. It's filled with very cute furniture & wonderful unique toys at a low price.

In my opinion, IKEA is an excellent store to buy anything for your home. The only inconvenience that you can have is doing every step by yourself, and I mean picking up when you buy in the store, assembling the furniture. But it's the most affordable, good quality maybe not for your whole life but more than 10 years, and all styles.

I ordered online and short after I received email that my order was cancelled. They charged me. After 3h on phone I was advised I’ll be refunded in 5 days. I ordered again with different card. Same thing.

Very practical furniture but not always for a long term perspective for usage. What I meant is that quality of the materials used in making it not so good. And I have to remark the ingenuity of the designers from IKEA. They are one of the best in the whole world and in the same time this is reflected into the price that it is kind of high for some of the items they sell. Very nice stores and very "direct" and they are not for the customer that comes just to "browse" because got bored with the furniture he already has. Clean and very shiny from the lights they used all around their furniture. Like they say, the better the looks the faster the sale!!!

I found the exact item and the price point I was looking for. The entire process was flawless and will purchase from IKEA in the future. They are competitive with their prices and it’s easy to find furniture in their store.

What I like most about IKEA is all the hardware is available when you purchase certain items requiring it. They have a simple return policy. They have quality products in a wide variety. They display in order to give you perfect visual of how it is used.

Ikea has a very large selection of products to choose from. Their prices are a little high for the quality of the product. Ikea is a very innovative company. You can buy stuff that others don't offer.

In general I Love IKEA...BUT...customer service last couple of years in GTA is very poor. Not enough of them and not too helpful. Especially if you planning on doing new kitchen!! You will wait to just get help for at least 40 min. Last summer we came with idea to pick new countertop... After long waiting time, we just left to different place, that not IKEA.

I use the one in New Haven, CT. It is very large and is fun to walk around. I don't typically buy any of the food from the dining area but I have bought food from here before. Some of my favorite pieces of furniture have been from IKEA. I'm not crazy about their couches, though or mattresses. I have bought bed frames, bedside tables, dressers and plenty of other household items from here. I absolutely LOVE assembling their products and I have never had any issues. Anything I have bought from here has lasted me forever.

Ikea has a great selection for a great price. You need to be handy at putting the furniture together and many times the directions are a little hard to figure out. You will also need a good size car to pick up the items and transport them. Our wait for the items in the warehouse was pretty long.

I love that Ikea creating displays looking like real living places. I think it's genius idea, instead just slopping furniture in huge showroom. What Ikea does, it makes these cozy living like nooks, that looks like real living space. That allows me to see actual size of the furniture. I had bought sofa- bed at Raymour and Flanigan Outlet probably 7 years ago, in showroom it looked normal size, but when it got delivered, it looked to bulky in my living-room. Yes, measuring will help, but visual display the way Ikea does, very helpful as well. Just do not go to Ikea on weekends, it's a zoo.

Trying to call in to get information one is told that wait times to speak with a service representative is longer than normal and so one should go to the website instead. How is it possible that wait times are longer than normal when no option in the phone tree leads actually leads to one speaking to a service representative and there is no option to wait? Why not just say that they are too cheap to actually provide phone support and that one should go elsewhere in the future instead?

I ordered a PAX wardrobe and a sofa, with 3.5 weeks notice, for the day after I moved into a new property. The ordered did not arrive. After being on hold for over 2 hours, they have given me another date, 1.5 weeks away - meaning I will be sitting on the floor and have no wardrobe in which to unpack!!! All Ikea staff can do is apologise, they wont help by sorting out a quicker delivery. I tried to ask to send a van to collect, as the items come from 'distribution', they wont allow it.

It is good to be able to walk around without anyone bothering you to sell you something. It has lots of good stuff and the prices are very good although you need to do the work. The issue is sometimes finding someone to help since there are not that many people working at the store.

The store was filthy. However, they were very busy and maybe I caught them on a bad day. Help is friendly but hard to find. I had to go to CS for a refund. That sucked. The LED bulbs I purchased didn't last but a few months. Not a bad place, just not for me.

Hi World of Buyer, I bought a tabletop and the same delivered to me as on 6th Nov. However, the product was damaged manufacturing defect and I registered a complaint as on 8th Nov 2020 and followed up 9 times by calling customer care till 22nd. Every time representative from Ikea confirmed that complaint is registered and it will be addressed and you will get confirmation call by tomorrow. I never received any confirmation call till 22nd and I was truly surprised when I told my complaint not registered till 22nd. I don't know how this big company's treating their customers and playing with their money. Very pathetic so be cautious when you buy products from Ikea specifically large products.

The Canton store is well organized and clean. I can always find someone to help me when I need it and the quality is well worth the price. I purchased a cube shelving unit to fit inside a double wide closet and it fit perfect in my craft room.

I have some issues with IKEA. Their bed size is NOT American-type bed size. They came from Sweden. So it won't fit our frames or existing boxspring. So were the bedsheet! Very challenging. Chairs and drawers are nice and good deals.

I wanted to leave a comment about my experience at IKEA. I went in a second time to return a broken dresser. Then decided to go to “as is” to find something else I’d like since everything I buy online was broken. I found the dresser I wanted and as I walked to register to pay, a woman walks up to the dresser. I told her “miss I’m purchasing that dresser.” She disregarded me and began to put it on her cart. She knew I was in line to purchase it. I got out of line, and headed to stand in the way of her cart. I told her “why would you do that if you knew I was paying for it." It that scene the managers rushed over. They told me if she was the one snatching it that it was hers. I told them... “that doesn’t make it right." She knew I was in line to pay for item. It was too big for me to carry on my own. I told them, "Look at the cameras." They ignored me.

I'm a big fan of the furniture at IKEA because I can find pieces at every price point, all in one store. Their styles range from classic and simple to modern and fun. Parents with children have the option of signing their children into the Play Area where there are supervised activities for children.

Loved this place. Very inviting, lots of items we were able to easily find, felt fun to just walk around and get ideas. We even bought a few items for our kitchen and bathroom. I wish they had more locations closer to where we live.

I ordered cutlery and crockery for our kitchen at our workplace and the ordering and payment went smoothly, I specifically indicated on the order that this is a business and please deliver during business hours. One box was delivered on Friday and the second box with all the plates and cups was not. Apparently, FedEx forgot the one box and attempted delivery on Saturday. They just decided there and then to send the shipment back to IKEA (After I specifically indicated that this is a business and please deliver during business hours). No second attempt on their part or even a note on the door indicating that anyone was there. We phoned IKEA to find that out too after an hour of waiting.

Great products, loved the kitchen planning people, couldn't believe how wretchedly we were treated once the order was placed. Delivery came in spurts, some by FedEx, some by a third-party delivery company. Some we had to go back to the store to get. When the final shipment came, it was missing 1/3 of the products for which we paid. No explanation. No way to reach anybody by phone or email. The online tracking system said our order was complete. Ikea isn't accepting customer service calls. The recorded message tells you that you can get everything done on line — track your order, reschedule delivery etc. But when you go online, your only options are the incorrect tracking info and the only emails being accepted are order cancellations.

Even tho quality it's not the best word to describe its products, IKEA really helps to improve! Very affordable products and good style and designs, gotta see the good side of it, you can kinda often remodel your spaces! Or improvise, ikea definitely is a good option for quick and nice look for any kind of decorations.

We have some IKEA furniture and it's really high quality. It was easy to put together and is very sturdy. The price was also good and it was definitely a good deal. I would definitely purchase from them again.

Ikea in person in store- is horrible- I hate the set-up where they force you to walk the entire store. You can't just go straight to what you need. Ikea is great for inexpensive items (for parties) or for young people just starting out and such.

Ikea is good, affordable, one-stop store. You can find many things under one roof. Ample parking. Prices are very affordable. Check out process is a bit hard and takes longer time. You have to follow the arrows, once you enter the store so you have to go through whole store, even if you need a single thing. They can arrange good delivery service. Quality of the products is fair. Have very good displays kitchens, dining room and bedroom.

Great furniture, appealing designs, practical use of storage and display units for the entire house offering good color combinations and a smart way to offer affordable food and ways to keep your kids entertained while shopping.

Ikea is a very nice store, good quality furniture, most times reasonable prices. Good customer service, employees are well educated on the products. I would recommend if asked. Money is tight for everyone so right now especially people want their money's worth.

I am highly disappointed with your product. After sending the pictures of the catastrophic failure of the Poang Chair leg, their recommendation was for me to dispose of this one and purchase a new chair. As I only need one leg and not another chair complete with cushions, I did an internet search, hoping to find a replacement leg at a reasonable price. I was surprised by the amount of information on repairs, modifications, and hacks but had no luck finding a replacement leg. They responded, " I would not recommend repairing it, because this is formed wood designed to hold weight in a certain manner and a repair could create a weak point.", which is obvious to me because of the location of failure to my chair leg. After reading a post about Ikea selling 1.5 million Poang chairs annually, got me wondering what the failure rate is and where I might find this information.

I have never been so frustrated with a company for their lack of service. I ordered a bed 2 months ago and paid for shipping. After charging my card, IKEA canceled the order because the item was in short supply from the delivering store. I called multiple times a day for a week to even get through to an agent, and none have been successful in refunding my payment or fulfilling my order. They all say they are unable to assist me but will elevate my call. Each time they put me on hold to do this, I get a message that they don't have the capacity to take my call and hang up. I'm now out hundreds of dollars and can't even get a call through. I used to love Ikea but this is completely unacceptable.

Four years ago, we bought a kitchen brand new from IKEA, and spent over 7000€ with installation from their experts. The installation itself was close to 1000€. Everything seemed fine until the day we had to move: As we started disassembling the kitchen, we noticed the lack of professionalism by their contractors when carrying out the installation:

The item I bought was dispatched without any confirmation on IKEA's end. I kept checking my email and the IKEA website for updates but it kept showing that my order is being processed days after the estimated delivery date. I had to call them and wait to speak to a representative for an hour. Turns out my order was delivered to a neighbour and they didn't even bother to leave a note. After I finally got my item I had the pleasure to go through the most incompetent assembly instructions I've seen in my life. It seems like IKEA is doing everything to make it as hard as possible for their customers.

This product BRUNKRISSLA Ágyneműhuzat-garnitúra (bed linen) hasn't been delivered to my son in Budapest, though the courier called him, spoke with a person on duty downstairs, received from them instructions as to the floor on which is my son's apartment, and after that the courier disappeared. The end! Is it possible to find out whether the courier gave the package to someone else by mistake or no? It's VERY disappointing!

My wife and I walked through Ikea in Woodbridge, VA and were enjoying the products. We were there to buy furniture. The guy helping in that department was nice, but said we needed to pick it up downstairs, but saw I was limping from an injury and suggested something to the affect of having someone there get it for us. He told us to take a picture of the info for them downstairs to get the furniture. Well, we went to checkout where the line was small, but they told us to go back to another desk. By the way...knee injury. Then, at the other desk, they stared at us like umm, then said you'll have to get it yourself. So, finally I went and got it myself. So then we go back to checkout...had to be 30 people in line. No moving in about 10 to 15 minutes of waiting.

Their furniture is inexpensive and nice-looking but low quality. We have several pieces of furniture from this company which have served their purpose for a while. But after watching the Netflix documentary on this company we will never walk into an Ikea store again. They are an immoral company which has lied to the public about safety and sourcing issues, has taken wood illegally from native forests, and seems not to care.

I purchased an IKEA large umbrella in August. I did not have to use it until this morning, 10/23/20. It turned inside out and the spokes all bent. It was not gale force winds! Just normal rain. It is now useless after one use. Do better.

Ikea (Canada) have worst service amongst all company, I have seen in my life. On the day of purchase they show me delivery on the next day, my order number is **. I went to pick up point after 2 days, they told me that just contact customer service, "We have not received the delivery." When I contacted customer service, they informed me, "We don't have product in stock. We will send you when we received it." Next day without informing me, they cancel the order. How pathetic service they are giving. I will never buy again from IKEA.

I wish there was a no-stars option, because that is what I would prefer to choose. I am trying to order a kitchen through Ikea. I am extremely frustrated with the process. I managed to get the professional measuring tech to my house and that person did a great job. He said I would get an email with the measurements, which I did. There was a link to the Ikea website, and it was a disaster after that. After completely losing my cool with frustration, my partner managed to figure out after over an hour (I'd already spent an hour trying to figure things out) that a checklist needed to be done before planning. THERE IS NO PLACE ON THE WEBSITE THAT TELLS YOU THIS. Once that was done, we were able to see all the measurements. It took another hour to figure out how to make a virtual appointment for planning. The website does not give instructions on how to do anything--apparently they assume that one knows how to do all this.

I ordered a whole new kitchen. Spent over 15 thousand. Well - over a month to arrive. As the huge box truck pulls in my husband ran over and said - "Don't park in the driveway, it was just poured!" He looked at him and said, "WHY?" AND CONTINUED to reverse. We hear "POP!" broken in 2 spots. They drive off park in the road. Unload - missing pieces to cabinets already. Now - can't get ahold of anyone to have these delivered - so I have to drive back to IKEA and not in stock. This is MADDENING! The countertop rescheduled to put us off another week. No sink etc. NEVER AGAIN WILL I GO THERE, WAIT IN LINE TO GET IN OR BUY FROM THEM. Heartless company. Oh - the delivery men deny what they did. They are not honest people!

I bought Ikea Canada via online. There were enough stocks when I bought online, but the item for pickup was only partial without the main products. I asked why and they told me there was no stock when I ordered which is non-sense. I paid $253.07 but they refunded only 118.66 without the main parts they missed!! I kept on calling and have talked with them 3-4 times with afterservice customer centre. They told me it will be full refund, but never happened forever!! Never buy anything from ikea online. They are liar. Please refund the difference!!! Order number: **

UPSETTING!!! Today October 10, 2020 I was not admitted to the premises at IKEA Sunrise Fl, because I had my service dog with me with full documentation which was shown to the associate in the front entrance. I will be seeking legal advice.

I bought a mattress, boxspring and bedding from IKEA. I bought it for my daughter since she was 6 pregnant. They took my money the day I bought it on July 2nd. However the delivery date was August 22nd. Then it changed to August 8th. August 8th came and went with no message or call. No bed. They have my money and trying to get them on the phone is non-existent. They have had my $ for over 2 months...which means they are making money on it and finally after all this time and many phone calls will return my money in 3-5 days. I can't believe how unprofessional and inept this company is for sure. Don't ever buy anything from them!!!!

Updated on 10/09/2020: After I wrote a review their website ordering, I called the customer service, there is no human, only machine. On hold for more than half hour already!!!, Trying to send an email to them, Email is not available, trying to go on their chat line, got nowhere again, no human on the other end... Wondering, Ikea make so much money they can't even offer to hire people to take care the customer problems? It clear show, They don't care the customer at all. I love the products of Ikea, But I guess I have to not shopping with them anymore, They just don't give a damn about their customer.

Prospective customers BEWARE. On the service it appear that Ikea is using COVID-19 as an excuse for poor customer service. At Burbank CA, Ikea we selected a mattress, Oct 2019. The Ikea representative stated they have a one year return policy on the mattress we were purchasing. By April 2020, the queen foam spring mattress middle position no longer supported a 125 pound person. Many calls, weekdays, morning and evening to the customer service during known business hours go unanswered. The Ikea website states their mattress return policy is now 90 days. Very unhappy with the expensive foam spring mattress and not able to address warranty issue with Ikea's customer service personnel. Yes, I do have my $450. Ikea receipt dated 19/10/01, and credit card transaction dated 10/19/2019. Do not understand why Ikea's receipt has the year as 01 instead of 2019.

I made an order and waited 3 weeks to get it. I would have gotten it somewhere else if I knew this was going to happen. I stayed home all day to accept the delivery. NO one came. Now there is no way to track it and they have a recording saying you can't talk to anyone. You also cannot email at all unless you are canceling. It was a lot of money, and I have NO idea where to go from here. They should be shut down for this type of service. They are clearly scamming people if you can't reach them.

Ordered many items on an order that included two towels. I only received one. Impossible to contact the company, when I do they say it has been sent and I should receive it. I placed the order back in July and still have not got it. They refuse to answer my questions and calling them usually means ending up on hold for 20 - 60 minutes before being hung up on.

Lot of patience required for Your return request. I have bought a table from IKEA online but surprisingly I got open box delivery & after that day I am continuously contacting to IKEA for this product return but the guys are giving me same reply everyday. So be careful while ordering from the IKEA online. My order number is **.

We love IKEA products, but IKEA customer care is dismal! We made a relatively large online order three months ago. After waiting a month for the items to ship, 9 of the 68 items never arrived. The shipping company had no idea where the rest of our order was, and told us to contact IKEA. Shortly after the shipping company left, we received an email from IKEA that stated our order was complete and all items had been delivered. Our emails to IKEA went unanswered and hours were spent on hold waiting to talk with customer care.

I ordered furniture 7/7/2020...payment taken at time of order, estimated delivery 9/4/2020. Email evening of 9/3/2020....IKEA cancelled my order. 9/16/2020....still waiting for refund and have an empty living room since I sold my furniture in preparation for new furniture arrival. Was told twice (when I was able to get a real person on the phone) that I would see the refund in my account in 24 hours...did not happen.

Placed an order online Sept. 5. Chose Sept. 11 as delivery date. "Preparing order" was the status when I signed off the site. Sept. 6, 7, 8, 9, 10 and 11, status still said "preparing order". Took the day off work on the 11th and waited for delivery...nothing. 12th, 13th 14th, status says "preparing order". It's a couple of lamps and 2 light bulbs, how much preparation do you need?? Well, time to cancel this order! So, on to the site I go. They say the phones are too busy, try chat. Ok, I do..."You are number 87 in the queue, approximate wait time is 45 minutes"!!

I was looking for a bed. Online they have tons of information but NO DIMENSIONS beyond Queen, Twin, etc. No indication of the height of the bed from the floor for instance. There is no chat option, and email is restricted to ONE possible subject, canceling an order. Are they serious? IKEA are a major company and I've purchased from them for 30 years in two continents. They really need to shake things up with the basic information they share with the public. I'm afraid I'm giving up and moving on.

I purchased an Ikea Farlov Sectional Sofa and the order and delivery were smooth. The sofa however is terrible quality. The back cushions are thinner than throw pillows and you can feel the frame against your back. Ikea has a 365 day return policy, and we'd like to return the sofa right away. Problem is as soon as you call Ikea and click through all the options - they say they aren't taking calls. There is no way to get ahold of them to have your return processed. We also ordered dining chairs that say they were 18 inches seat height. They're 20-21 seat height and SO uncomfortable. The upholstery quality in Ikea has gone downhill considerably just in the past 5 years since our last purchases. We're so disappointed that we spent a few thousand dollars on furniture that we just want to throw out.

IKEA has closed all the ways you could contact their customer service, except physically going to a store. Calling the customer service number and going through the options at each step, a message was played that they are not going to attend to any problem their customers have. This is the first time ever I experience such a non-responsibility in retail market, and I would not come back to buy anything from a brand that does not respect minimums of respect for customers.

The order was supposed to be delivered today. No tracking number, no update since more than a week. Customer service is absolutely unreachable: Phone message: "We are unable to take your call, please visit us online". Online, the only form that is available is "cancel order". This is the worst service I have ever experienced from a vendor. It sounds almost like, "We do not want your business, you are creating work." Unbelievable.

Purchased four bed items online. It took a little over a month to deliver and when they did, almost all bed parts were missing. Was told the store would follow-up on this and call me to set this right but after almost two months now, nothing, nada. Can't send email because they are only accepting emails for order cancellations (and responding within 5-7 business days!). Don't bother either because NO ONE answers and all you hear is "due to a high volume of call ... blah, blah...call again" . First and last time with this company. Order other items with other companies (Wayfair for example) and got items within 2-5 business days!

I ordered two pieces of furniture from IKEA in early June. The delivery date was set for July 10th, but the delivery never came. A new date was set for August, but once again the delivery never came on that day. A third date was set, for the second of September, but the delivery did not come on that day, so I cancelled my order. Throughout all this time, the status on the order was never updated, it only displayed that my delivery was only in the first stage of processing. It was very disappointing that IKEA could not provide an accurate delivery date or delivery updates for the products that I purchased. I tried to contact customer service several times by phone, but each time I was redirected to check via the web for any information regarding my purchase. I will not be ordering furniture from IKEA in the future.

Spent hours in the store finding the right furniture and arrived at the area to pick it up and the shelves were bare. Ordered online on early July and my card was charged on 7/19/20 with a estimated delivery date of 9/2/20. This was a gift to my daughter and her family. The order is still showing as being processed.

I ordered product 7/31/2020 with an estimated ship date of 9/3/2020. Today while checking on it I logged into my IKEA account and noticed it was cancelled. I called and NOT until today @ 6:02pm during my call did I receive an order cancellation. Per customer service (which good luck getting through to) they have attempted to contact me. NOPE no phone calls or emails until I called them and after the call do I receive a cancellation.

On August 7th, I ordered two bedframes, 2 sets of slats and 2 mattresses for my daughter and her roommate for their college apartment. There was a glitch on the Website so I had to call a CSR to order which took 45 minutes. The CSR was polite - it just took a very long time for a simple order. I selected delivery for Monday, August 31st and it was confirmed. I was told that my daughter would be notified of a slimmer delivery window the day before delivery, but that did not happen so she and her roommate traded being home 9 a.m. to 9 p.m. Nothing arrived. Today we tried multiple times to call Customer Service and were both repeatedly disconnected. We were able to find Delivery information using the truck icon on the website where we learned that the 5 items are being delivered tomorrow - 48 hours after the scheduled date.

There are no words to express how utterly disappointed I am in IKEA and your handling of your online orders. It is absolutely understandable that you have had to make logistical changes to your operation during a time like this; however, a lack in handling of proper customer service is not only damaging to your consumer and reputation but also to your employees who are trying to cope with all of this. I placed my order on May 4th, and I have been patiently waiting to receive it. I even tried to cancel the order because word had arrived that the stores would be reopening, and for that time frame, I could just make the purchase at the store.

I recently purchased a new house and moved - perfect Ikea opportunity. But I don’t have a car, and the nearest ikea is a train and a bus away, so I thought I would make use of their delivery services. Big mistake... First I ordered some big items, a 182cm Kallax shelf, and a large double bed with drawers. Paid 60 euros for a special delivery of these Items as it's still cheaper than renting a van. The Kallax Shelf arrived with a smash through one of the boxes and into the product, leaving a gaping hole in one of the shelves. Of course the moving guys drop everything off, photograph it, and zip off out the door without so much as a good morning, and they are gone before you can say bobsyouruncle, let alone check to see if everything is as it should be.

Before placing my order I searched The IKEA website for their shipping method. It was not clear. I need to know because we do not receive USPS mail at my residence we have a PO Box. I called 3 times and each time after being on the phone for some minutes they said they could not answer the phone and hung up! I tried emailing but the only subject available was "Cancel Order"! Also, they said it would take 5 to 7 days to reply. This company is not even worth one star.

I'm really disappointed in the online experience I recently had with IKEA. Normally I go into the store, but I decided to order online because of the convenience during COVID. I initially received an email saying the item might be out of stock, and soon after I received another email informing me that I might be receiving emails with incorrect information. I was a little worried at this point, so I decided to go online and cancel my order.

We went to Ikea a week ago to buy table and chair for our grandson. Not all parts of the items was available in the store but we figured it only after standing an hour in the line. Customer service person told us we can order missed parts online. The online service for a week telling the parts are not available. It is not a due date when/where they will be available. To return the pieces we stayed 2.5 hours in line and they wanted us to give only a credit that I refused to take. I understand it is Covid time but this is not explanation of the worst customer service in Ikea. Consumer Affairs: Please reply to the email I provided.

Purchased in Sofia the Pax wardrobe and had it delivered. Followed the exact basic instructions to put the frame together. Upon lifting it the whole thing came apart: the material is substandard and disintegrates as soon as you put the screws. Upon complaining to Ikea they refused to take responsibility whatsoever! In other words their so called « guarantee » might function only if you additionally pay for them to mount items you purchase!

So, I figured I would be fine ordering a comforter from IKEA. Wrong!!! They are not only incompetent, they are flat out thieves. I ordered on June 5th. I figured the delivery time of June 29th was acceptable in our current situation, yet even the process was horrible. They sent out messages of status. It took 3 days to pick the order. Did they get lost? It to 3 days to package. Do they make their own cardboard. On June 26 a label was created. Half way through July, I tried to find out what was going on. Of course they blamed COVID-19.

When you order online at Ikea, they get your money and immediately contract out the shipment to a third party logistics company who subcontracts the delivery to the lowest bidder. Ikea does not give you ANY meaningful updates on the status of your order. They DEMAND you give them a TWELVE HOUR time window for delivery, and do not even bother to send you a text or email when it is shipped or out for delivery. My order made it to the "shipped" stage, but missed the scheduled delivery day, and literally no updates or emails have been sent to me about it!! Ikea doesn't give a hoot, because they already have your money!

I have been trying to order a Brimnes Wardrobe, for in store pick up, for over a month. You cannot reach a live person, and the online site never has an open window, and keeps saying, "try again". I am very disappointed in the service of Ikea. I'm sure they operate just fine usually, but they are a disgrace in how they have chosen to operate in tough times.

I had order 3 things for delivery, my delivery was sent to the wrong address on top of that they said the only thing they can do is to refund and for me to reorder...keep in mind the items are not always in stock so that means I have to wait almost a month to reorder... I really disappointed because IKEA does have good products but the service and the system they have is very disorganized and not customer friendly... It’s a shame.

Ordered 3 pieces of dining and bedroom furniture. First, they said it was "out of stock", I had to order online. My neighbor went and bought the same item in the Charlotte, NC store that next day. Second, They said delivery would be an extra $49 dollars to deliver to my house in 3 weeks with the date and delivery time. Waited three weeks and on the day before delivery, I get an email stating, "problem in warehouse, your order will not be arriving, please contact IKEA". Called IKEA numerous times, no live person answering the phone, kept sending me to answering service with lame message. They gave no date when my order will arrive, yet I have already paid. Horrible customer service!!

Went to store in search of product that website stated was in “limited quantities“ so unavailable for order online. Store entry procedures were orderly and in compliance w/ good covid practices (masks required, six feet distancing limited number allowed in etc). The store is set up in maze like fashion both during “regular” times as well as now - with the notable exception that many of their EXITS are no longer functional. Salespeople though nice were few - and if you followed the signs for exit you often found yourself looking at a locked door... We were directed TWICE to non functional exits - by staff!!!! If a fire ensued it would be pandemonium. It took us 35 minutes to GET OUT - (too panicked to even purchase anything). NO idea how this meets fire code.... Order online.

How do you get in touch with someone at customer service? The voice recording on the phone just states that they can't take calls right now. The email address doesn't let you send an email either. I have tried contacting them through social media too. I ordered two loft beds in June. I just received them today. However, my order wasn't complete. I am missing a box of materials. Now I sit with an incomplete order and no one to talk to about it. I am totally disappointed with my experience.

I placed an order for 5 of the Billy Bookshelves online, after searching stores which are 6 hours away to just go purchase the items. My order was placed July 21, 2020 and was set to deliver on August 12, 2020. Today is August 11 and according to my online account nothing has happened with my order. It only shows the order was placed! I understand difficulties caused by COVID, but really? I called customer service to see what the hold up was. They couldn't tell me anything about my order, except that they will e-mail me when it actually ships...This order was for shelving in a public school classroom! School starts on August 24th and they can't even tell me if I will get them by then??? The customer service rep was polite, but I don't understand how this company can be so disjointed that a customer service rep can't find out what is going on with an order. Worst experience ever!

I bought over 50 items in Ikea Sunrise and they signed with me to delivery all only 2nd. They did not and rescheduled for July 15th. Again rescheduled to July 26th. I moved from a furnished apartment and since July 1st we're w/o any furniture. And all this w/o any reply from ikea that never answer a phone with excuse "due to Covid". Finally we canceled all order and we'll go to the store to buy and pick them up ourselves.

We have ordered online from IKEA in the past, and had a good experience again. So when we closed on a house in May, we ordered some new furniture. Order was placed May 5, with an estimated deliver of May 29. It seemed like a long time, but we reckoned that it was going to take us a few weeks to get unpacked and everything, so it would be fine. But May 29 came and went and we never heard anything. I tried calling customer service over and over again, and it just says they aren't taking calls because of high volume, and hangs up.

I bought three ceramic pots online and got them delivered today. However one of the pots was broken. I am unable to reach customer service via phone because it keeps saying call volume high and hangs up and emails are only for cancellations!!! I paid money for the pots and need my money back or a refund!!! This is not OK Ikea.

Easy to purchase. Mattress holds it shape and doesn’t get holes in center. Perfect support for any shape person. It comes rolled up and easy to install and transport. Customer service is wonderful and very helpful.

It's simple. I've switched to IKEA foam mattresses over 10 years ago, and I would never have anything else anymore. You know how good you have it, when you are forced to be without it. Staying at friends' places or in hotels is all the proof I need to know that my own mattress is the best thing for me.

10/7 Purchase items from the store, schedule delivery on the 16/7. 16/7 until 7pm I hear nothing and I call them, I have to wait in line for 90mnt, just to find out they are unable to deliver it and will deliver it tomorrow. 17/7 No sign of delivery, I call them again (still long wait) cancel my delivery. 21/7 got cancellation email that they forget to put the ensemble service etc. Being told that someone will call me to confirm my card details within 5 working day. But until today I haven't got any call. They suggest me to call them. I need my money back IKEA! Unbelievable!

I saw towels sitting on a rack and picked them up for my new apartment because they were only $5 on the rack. I go down and check out and the lines are horrible and there is no social distancing anywhere. I get up there, they check me out and the bill comes to $120 about so I ask them what it was. They said the towels. I said, "Well can you take them off?" and they said, "No. You touched them." So I left mad and came back another day to return them. The day I come back the return people already went upstairs or left but the doors were still wide open so I called for someone and they said, "Oh they all left." I said, "Can you help me?" He replied, "No. I don’t know how. You can come back tomorrow." I said, "Heck with you" and walked out because they obviously don’t care about the customers or social distancing in a pandemic. I’d love to see them shut down since they are robbers and won’t follow rules.

On June 28, I ordered an outdoor 3-piece SET, which was to include a table and 2 benches. Understood it was to arrive on 7/20. Phone notification from the shipping company indicated a time slot, but delivery happened hours earlier. Inconvenient, but not a huge issue. Unfortunately, upon assembling the set we found we had only one bench. An outdoor table with just one bench really isn't very useful. No word from anyone what happened to the second bench, or even a notice that it wasn't shipped. And so the nightmare begins.

My order number was **. It was for four bases and four cabinets, two with solid doors and two with glass doors. Yesterday I got the order. I got four bases and two cabinets: one with glass doors and one with solid doors. I’m missing almost $500 of merchandise. I called. After a long while and trying different number combinations on the automatic answering, I finally got a person. He checked my order, the truck had delivered everything. He transferred me to a different number to get a new unit sent out. The new number said with the volume of calls it was receiving it could not take my call. It hung up on me.

We ordered a basket from IKEA and they would not deliver it to the California address. When I called no one could explain why so I had it delivered to my Florida address. I tried to call IKEA to see if they would send me a new label and allow me to send it out to California because FedEx wanted $115 to ship a 3 pound basket from Florida to California. I could not get a hold of anyone in customer service for over a month. When I finally did get a hold of somebody they couldn’t explain why it would not go to California and would not send a new label. They were of no help. I called their corporate customer service for over three months. No one ever returned my call or my emails. THE WORST CUSTOMER SERVICE AND I WILL NEVER DO BUSINESS WITH THEM AGAIN.

Purchased $830 of goods on 25th May. Agreed delivery 30th May. I contact and no delivery. Reset delivery to 25 July - 6 weeks later. Date came and went, no contact and no delivery. Fraudulent holding of my money in my opinion as clearly out of stock. No means to contact. Never again.

Ikea Foam. I did a lot of reading before buying my queen size mattress. I always had gotten innerspring mattresses in the past, but opted for a foam one this time. From the research I did I chose Ikea for both price and quality. I then ended up buying a foam mattress topper to improve the feel and comfort. Now I am very satisfied with my purchase.

So sorry I didn’t check this site before I ordered online. IKEA will not take calls, email is only for cancellation. Already paid, just want my granddaughter’s birthday gift delivered as promised. Very frustrating experience.

I have bought Ikea for over 30 years, installed 5 Ikea Kitchens over the years. But recently the quality is going downhill. I have bought 15 Pax Wardrobes and accessories recently. Drawers missing pieces, Surfaces scratched, a cracked bedrail, screws missing, holes not drilled...An irritant especially in these times of returns and buying again is a difficult prospect. Perhaps their volumes are getting too big. Maybe hold-off on purchases until returns becomes easier and maybe IKEA will read this.

I have placed an order on July 4th and charged $50 for shipping kitchen needs. Was scheduled a delivery on July 17th. Nothing arrived. I have attempted to email but the only option for a form online was cancellation form. Couldn’t get to any department via calls because I get disconnected. After 3 hrs attempting all different options to speak to someone I was informed that they can’t let me know when it will be delivered but will be notified 24 hrs prior. When asked when- they don’t know? My daughter is getting married on July 19th and hence accepting this date but for IKEA not to be able to guarantee a day that’s not acceptable, to not be able to get in touch via email or calls- not acceptable as well!

I love Ikea products, great design and very reasonably priced and for the most part the quality is decent. Try and purchase something that you can't pick up in store though and the nightmares begin. Trying to order one kitchen cabinet to finish my kitchen, after building my order online, hitting payment, "Sorry. You can't order that online, you must order in store." Can't order in store because stores are closed for COVID. Try to reach out by email, "Sorry. We only accept emails to cancel orders." Try every possible phone number and combination of menu prompts over a 3 week period to talk to someone, no way, disconnected at every turn.

I ordered a dresser back in March, and due to the circumstances, was willing to be patient and was okay with the June delivery date. By July, I had received nothing regarding delivery, and my order page still had the June delivery date on it. I gave in and cancelled it online, and then received an email saying they were unable to cancel the order due to “unknown reasons.” I tried calling many times, and due to “high call volume,” was hung up on each time. Finally, after getting ahold of someone, I was transferred twice and spent over an hour just to cancel the order. I will not be ordering from IKEA again, this experience was incredibly poorly handled.

I had been trying to order a Soderhamn sofa since the end of March. I was patient because, well, Covid-19. Everyday I checked the website to see if I could order and finally at the beginning of June I was able to place the order (from March until June, I would get an error message stating that I could not choose curbside pick-up and delivery was unavailable and to try again the next day). I selected the delivery date, confirmed order, and Ikea processed my payment. Ikea sent multiple updates via email that my sofa was on its way. Yay! I paid for my old sofa to be removed and the day before my anticipated delivery, I received an email from Ikea stating that my order was canceled; no explanation, no contact information, just canceled.

Where do I start? Several months back I ordered a large number of IKEA cabinets online to be delivered to my house and selected the Woodbridge, VA store as my nearest store. The first date for delivery was a month away, but I figured I could make that work. The day before both IKEA and their selected delivery company sent emails confirming everything was on for the next day--and I took off work to be there. But last minute the day of delivery I was alerted that delivery was postponed. They wouldn't tell me why.

Took my order then no delv. Unable to speak with customer service. Read Other Reviews.... SAME THING. Had to have bank reverse charges after 2 1/2 months. Called multiple times. Recorded message Then A DISCONNECT!

I ordered online and scheduled a delivery. All that experience was good. It was clear about when the item will be delivered and I got a call the day before narrowing down when in the day it would arrive. I could follow the driver on the actual day too to see how close it was to delivery. The issue was when it was delivered. I opened up the glass fragile box and the two plant ceramic pots were in pieces. It was packaged badly. Then that's where I got frustrated.

Have a drawer storage unit. Needed some replacement drawers. Standard drawers they use in many of their products. Called IKEA. They don't sell them. Told me I would have to buy an entirely new unit. Seems very illogical give the modularity of their furniture. I was extremely surprised, disappointed and frustrated. If this were quality furniture that doesn't break easily and made in a low uniquely crafted labor intensive manufacturing process, I could understand. But this is IKEA we're talking about - like exactly the opposite. In fact, it is all in pieces you put it to yourself. Come on they seriously can't provide replacement drawers? Instead they rec picking through returns at the nearest IKEA or search eBay??? Lousy customer service, lousy product support, lousy business model. I am not a happy customer. Would I buy from IKEA again? Highly doubt it.

I don't know how they could be any more effective at wasting the customers time. I tried to place an order online by delivery, and was told that some items were not available, so I would have to pick up in the store. Then I was told that I could not pick up in store since there is no availability to pick up in store. Then I tried to pay for the items with a customer representative, and was told that the items could be purchased through her, but they had to be on my shopping list, and not the shopping bag. I then had to manually transfer over 200 items to the shopping list, only to be told by the next customer representative that I could not buy the items from the shopping list. Then on my fourth call I was put on hold and the line cut off.

Ikea doesn't seem to get it as a company. People want to be able to order on website and then pickup, yet Ikea doesn't offer its Click & Collect. It makes no sense why they're forcing customers to go into the store to make a purchase, especially when they have had the months of April, May, June to make adjustments (+3 months if anyone is counting). More than 3 months and yet they can't get their act together. I was going to purchase 2 stefan chairs and chair pads ($70?). Honestly, I feel that is overpriced, but whatever. When trying to order on website it won't let me place the order for Click & Collect pickup at store, or for delivery. So, instead I went to my local Costco type warehouse store and got 2 chairs I like for $44.

DO NOT ORDER FROM THIS COMPANY!!! They will take your money and not deliver the items ordered. I used to be a loyal Ikea customer- no more. They have taken almost $600 of my money and expect me to wait. I definitely for my bed mattress and frame. Finally, their customer service is a joke. They don’t get back to you in a timely manner and they don’t take telephone calls.

I had the grave misfortune of ordering some Detolf cabinets and a TV stand online due to COVID keeping the stores closed. This was May 22nd. I still don't have the items I ordered online. As a matter of fact, I was able to wait until the local IKEA opened back up to buy the items I had originally ordered online. The delivery company they've used for this order is Select Express, and they're quite possibly the WORST logistics and delivery company I've ever had to deal with. I've now had FOUR delivery windows cancelled for various reasons on their end. I've even attempted to cancel this order while I was in the store, which IKEA would not let me do. My only options were to refuse the delivery (hard to refuse something that isn't getting delivered), or wait until it's delivered and return it to the store. (Again, when?)

I have a lot of furniture from Ikea, and while it's not great, it's sturdy enough and cheap and works for what we need. However, the way they have handled the COVID pandemic has made me truly reconsider if I will shop here ever again. Whenever I try to purchase online and simply have it delivered -- and mind you, I am not in any hurry -- I am told it isn't in stock and cannot be delivered. How is that vaguely possible? They have stores all over the world. Just deliver it from any store or warehouse.

I ordered A pax wardrobe from Ikea on May 5th with a delivery date of June 28th. I really didn’t want to wait that long but I did it anyway. After I had placed my order I read all these reviews on this website how people weren’t getting their products so it made me sweat in my boots. Fast forward a week before I got my items I was getting emails from IKEA and everything processed smoothly. The driver called me when he was a few minutes away. Made me worry over nothing!

I placed an order on 6/12 that was scheduled for delivery on 6/15. My credit card was charged on 6/18. Several weeks later and after making multiple calls to customer service I find that my order was canceled by IKEA. I did not receive any email or phone call to inform me. My call was never answered by customer service. I found out online. I did not receive a refund and it looks like they will steal the money for delivery as they took it out of my total. Ikea is stealing from people.

This is bologna, I ordered in May, it’s going on July and my order still says processing. If you wanna call these guys you’re gonna feel like a crazy ex because they just are gonna ignore you and not pick up. What’s worse is you can at least call an ex’s mom. These guys just have one number smh.

I purchased an item online. There has been no feedback for when my item will be delivered or if they have it in stock. I’ve tried to reach someone on several occasions but there is never any answer. I waited on hold for two hours still no answer. I’m angry and frustrated. There is no excuse. They happily took my money at buy now option, but fail to deliver my item. Going on 4 weeks now...

Placed an online order for delivery end of April as couldn’t get a spot for store pickup. Order placed, credit card charged, delivery date came and went. Couldn’t reach IKEA, disconnected from customer service line every time I called, finally reached someone and they said they didn’t know when it would be delivered...so cancelled, but they wouldn’t refund the interest accrued on an IKEA credit card. Not even for store credit. So I paid $30 to be inconvenienced by an order that never arrived and was very difficult to cancel and get a refund. These items were for a rental business so it’s important that the items or the refund were received in a timely manner, which they weren’t. Wondering if a refund will even be issued as they said it takes 7-14 days. Reported to BBB and AG.