IKEA

Ikea Foam. I did a lot of reading before buying my queen size mattress. I always had gotten innerspring mattresses in the past, but opted for a foam one this time. From the research I did I chose Ikea for both price and quality. I then ended up buying a foam mattress topper to improve the feel and comfort. Now I am very satisfied with my purchase.

So sorry I didn’t check this site before I ordered online. IKEA will not take calls, email is only for cancellation. Already paid, just want my granddaughter’s birthday gift delivered as promised. Very frustrating experience.

I have bought Ikea for over 30 years, installed 5 Ikea Kitchens over the years. But recently the quality is going downhill. I have bought 15 Pax Wardrobes and accessories recently. Drawers missing pieces, Surfaces scratched, a cracked bedrail, screws missing, holes not drilled...An irritant especially in these times of returns and buying again is a difficult prospect. Perhaps their volumes are getting too big. Maybe hold-off on purchases until returns becomes easier and maybe IKEA will read this.

I have placed an order on July 4th and charged $50 for shipping kitchen needs. Was scheduled a delivery on July 17th. Nothing arrived. I have attempted to email but the only option for a form online was cancellation form. Couldn’t get to any department via calls because I get disconnected. After 3 hrs attempting all different options to speak to someone I was informed that they can’t let me know when it will be delivered but will be notified 24 hrs prior. When asked when- they don’t know? My daughter is getting married on July 19th and hence accepting this date but for IKEA not to be able to guarantee a day that’s not acceptable, to not be able to get in touch via email or calls- not acceptable as well!

I love Ikea products, great design and very reasonably priced and for the most part the quality is decent. Try and purchase something that you can't pick up in store though and the nightmares begin. Trying to order one kitchen cabinet to finish my kitchen, after building my order online, hitting payment, "Sorry. You can't order that online, you must order in store." Can't order in store because stores are closed for COVID. Try to reach out by email, "Sorry. We only accept emails to cancel orders." Try every possible phone number and combination of menu prompts over a 3 week period to talk to someone, no way, disconnected at every turn.

I ordered a dresser back in March, and due to the circumstances, was willing to be patient and was okay with the June delivery date. By July, I had received nothing regarding delivery, and my order page still had the June delivery date on it. I gave in and cancelled it online, and then received an email saying they were unable to cancel the order due to “unknown reasons.” I tried calling many times, and due to “high call volume,” was hung up on each time. Finally, after getting ahold of someone, I was transferred twice and spent over an hour just to cancel the order. I will not be ordering from IKEA again, this experience was incredibly poorly handled.

I had been trying to order a Soderhamn sofa since the end of March. I was patient because, well, Covid-19. Everyday I checked the website to see if I could order and finally at the beginning of June I was able to place the order (from March until June, I would get an error message stating that I could not choose curbside pick-up and delivery was unavailable and to try again the next day). I selected the delivery date, confirmed order, and Ikea processed my payment. Ikea sent multiple updates via email that my sofa was on its way. Yay! I paid for my old sofa to be removed and the day before my anticipated delivery, I received an email from Ikea stating that my order was canceled; no explanation, no contact information, just canceled.

Where do I start? Several months back I ordered a large number of IKEA cabinets online to be delivered to my house and selected the Woodbridge, VA store as my nearest store. The first date for delivery was a month away, but I figured I could make that work. The day before both IKEA and their selected delivery company sent emails confirming everything was on for the next day--and I took off work to be there. But last minute the day of delivery I was alerted that delivery was postponed. They wouldn't tell me why.

Took my order then no delv. Unable to speak with customer service. Read Other Reviews.... SAME THING. Had to have bank reverse charges after 2 1/2 months. Called multiple times. Recorded message Then A DISCONNECT!

I ordered online and scheduled a delivery. All that experience was good. It was clear about when the item will be delivered and I got a call the day before narrowing down when in the day it would arrive. I could follow the driver on the actual day too to see how close it was to delivery. The issue was when it was delivered. I opened up the glass fragile box and the two plant ceramic pots were in pieces. It was packaged badly. Then that's where I got frustrated.

Have a drawer storage unit. Needed some replacement drawers. Standard drawers they use in many of their products. Called IKEA. They don't sell them. Told me I would have to buy an entirely new unit. Seems very illogical give the modularity of their furniture. I was extremely surprised, disappointed and frustrated. If this were quality furniture that doesn't break easily and made in a low uniquely crafted labor intensive manufacturing process, I could understand. But this is IKEA we're talking about - like exactly the opposite. In fact, it is all in pieces you put it to yourself. Come on they seriously can't provide replacement drawers? Instead they rec picking through returns at the nearest IKEA or search eBay??? Lousy customer service, lousy product support, lousy business model. I am not a happy customer. Would I buy from IKEA again? Highly doubt it.

I don't know how they could be any more effective at wasting the customers time. I tried to place an order online by delivery, and was told that some items were not available, so I would have to pick up in the store. Then I was told that I could not pick up in store since there is no availability to pick up in store. Then I tried to pay for the items with a customer representative, and was told that the items could be purchased through her, but they had to be on my shopping list, and not the shopping bag. I then had to manually transfer over 200 items to the shopping list, only to be told by the next customer representative that I could not buy the items from the shopping list. Then on my fourth call I was put on hold and the line cut off.

Ikea doesn't seem to get it as a company. People want to be able to order on website and then pickup, yet Ikea doesn't offer its Click & Collect. It makes no sense why they're forcing customers to go into the store to make a purchase, especially when they have had the months of April, May, June to make adjustments (+3 months if anyone is counting). More than 3 months and yet they can't get their act together. I was going to purchase 2 stefan chairs and chair pads ($70?). Honestly, I feel that is overpriced, but whatever. When trying to order on website it won't let me place the order for Click & Collect pickup at store, or for delivery. So, instead I went to my local Costco type warehouse store and got 2 chairs I like for $44.

DO NOT ORDER FROM THIS COMPANY!!! They will take your money and not deliver the items ordered. I used to be a loyal Ikea customer- no more. They have taken almost $600 of my money and expect me to wait. I definitely for my bed mattress and frame. Finally, their customer service is a joke. They don’t get back to you in a timely manner and they don’t take telephone calls.

I had the grave misfortune of ordering some Detolf cabinets and a TV stand online due to COVID keeping the stores closed. This was May 22nd. I still don't have the items I ordered online. As a matter of fact, I was able to wait until the local IKEA opened back up to buy the items I had originally ordered online. The delivery company they've used for this order is Select Express, and they're quite possibly the WORST logistics and delivery company I've ever had to deal with. I've now had FOUR delivery windows cancelled for various reasons on their end. I've even attempted to cancel this order while I was in the store, which IKEA would not let me do. My only options were to refuse the delivery (hard to refuse something that isn't getting delivered), or wait until it's delivered and return it to the store. (Again, when?)

I have a lot of furniture from Ikea, and while it's not great, it's sturdy enough and cheap and works for what we need. However, the way they have handled the COVID pandemic has made me truly reconsider if I will shop here ever again. Whenever I try to purchase online and simply have it delivered -- and mind you, I am not in any hurry -- I am told it isn't in stock and cannot be delivered. How is that vaguely possible? They have stores all over the world. Just deliver it from any store or warehouse.

I ordered A pax wardrobe from Ikea on May 5th with a delivery date of June 28th. I really didn’t want to wait that long but I did it anyway. After I had placed my order I read all these reviews on this website how people weren’t getting their products so it made me sweat in my boots. Fast forward a week before I got my items I was getting emails from IKEA and everything processed smoothly. The driver called me when he was a few minutes away. Made me worry over nothing!

I placed an order on 6/12 that was scheduled for delivery on 6/15. My credit card was charged on 6/18. Several weeks later and after making multiple calls to customer service I find that my order was canceled by IKEA. I did not receive any email or phone call to inform me. My call was never answered by customer service. I found out online. I did not receive a refund and it looks like they will steal the money for delivery as they took it out of my total. Ikea is stealing from people.

This is bologna, I ordered in May, it’s going on July and my order still says processing. If you wanna call these guys you’re gonna feel like a crazy ex because they just are gonna ignore you and not pick up. What’s worse is you can at least call an ex’s mom. These guys just have one number smh.

I purchased an item online. There has been no feedback for when my item will be delivered or if they have it in stock. I’ve tried to reach someone on several occasions but there is never any answer. I waited on hold for two hours still no answer. I’m angry and frustrated. There is no excuse. They happily took my money at buy now option, but fail to deliver my item. Going on 4 weeks now...

Placed an online order for delivery end of April as couldn’t get a spot for store pickup. Order placed, credit card charged, delivery date came and went. Couldn’t reach IKEA, disconnected from customer service line every time I called, finally reached someone and they said they didn’t know when it would be delivered...so cancelled, but they wouldn’t refund the interest accrued on an IKEA credit card. Not even for store credit. So I paid $30 to be inconvenienced by an order that never arrived and was very difficult to cancel and get a refund. These items were for a rental business so it’s important that the items or the refund were received in a timely manner, which they weren’t. Wondering if a refund will even be issued as they said it takes 7-14 days. Reported to BBB and AG.

One panel of my Kallax workstation bookcases was damaged. It appears it was scraped by a forklift in the warehouse. The closest store is 60 miles away, which is why I ordered it delivered ($149 delivery fee). I put the damaged panel on the floor (I did not use it as pictured, which worked in my favor), which hid the damage. My workaround won't work for everyone. However, I can't reach anyone by phone, due to "high call volume". I have photos I would like to email, but no emails are being accepted unless they are for order cancellations. Does this company even have a customer service department?

IF I could give them a 0 I would. I ordered 2 items in May. It was supposed to arrive June 18. The day came and nothing arrived. I got two emails later that day telling me they were gonna be delayed so I tried calling customer service and No one answered. Which btw they don't answer any of their lines except the privacy related data one so for all the people who need to reach them click 4 on the keypad then 3. But anyways it's the 23rd now and I was told I would get a delivery date 4 days ago. Which I didn't. They sure took my money without any problems but can't deliver like every other company in this pandemic AND the customer service is absolutely terrible. I was kept on hold for a 1 hour then hung up on. I had to call 2 times after that to get an answer.

Having been a customer of Ikea for as long as I can remember and having numerous products in my home that I proudly acclaim as Ikea furniture, I am so disappointed to have to write such a rough review but honestly our most recent experience with Ikea has been horrendous. We ordered a Finnala sectional sofa and 2 mosslanda picture ledges back on April 23rd. The expected delivery was May 30th. On May 21st we received an email that our order had shipped and was expected to arrive May 30th. The day before came and the day of and we had received no call or update. Of course, schedules were changed to accommodate the delivery as my husband is an essential employee with a complicated schedule and myself being pregnant with two young kids we needed to acquire help to move the items on the delivery date.

06/09/2020 I ordered one item online, after 12 days IKEA website says item in transit, whereas according to FEDEX website "item not shipped yet". Tried to contact ikea. No one is reply my phone calls or emails.

Ordered an item online a month ago and still have not received when promised. Cannot get through to anyone but they sure can take the money with no issues. Totally disgusted with this company that doesn’t have services in place to handle these orders. They still continue to take orders that they can not fulfill. Disgusting!!!

I have 4 pieces of furniture that I ordered in early May from IKEA. I was forced to schedule delivery for June 14th...then rescheduled for the 15th. The delivery company they use is crappy XPO. These items did not come on the delivery dates. I contacted XPO and IKEA for an answer. Then I received emails and calls from XPO about it being delivered today between 12pm-4pm June 20th. The representatives on the phone changed the times of the delivery window to 9am-9pm. Another person said they never got the items from IKEA to the hub. I have contacted IKEA by email multiple times. I have spent 300 dollars and I want my refund! They can't even pick up the phones. It shuts right off after you select info on an existing online purchase. Why can't anybody get in touch with ikea? Why does my tracking keep changing to "out for delivery" to "ordered place" all the time???

I have tried to call this company multiple times and can never get a live person. My delivery date came and went with not so much as a response from Ikea. I would like my $469 back in my account if I’m never going to receive my items. Covid-19 hit every business so don’t use that as an excuse not to communicate. I will be making a claim on BBB.

Ordered a desk in early May. Credit card was charged by IKEA. At the time of purchase, delivery date was June 18, 2020 between 9:00 am and 9:00 pm PST. This was already bad enough since it was over one month wait time. On June 18 at 7:30 am, IKEA sent an email that the order was on its way. Tracking showed that at 12:40 pm, the truck was less than two hours from delivery destination. The desk never got delivered to me! No emails from IKEA, no updates on the tracking website!

Horrible Service. I ordered a bedroom for my Toddler for his upcoming service. I spent over 300$ and it was supposed to arrive on the June 18. They canceled my delivery and informed me in an email to reschedule my my delivery. I tried to call but get hung up on "due to increased call volume". No answer in Emails either. Can’t cancel it anything. I will just have to call my bank and dispute the purchase. I’m heated!!! If you can’t deliver REFUND PEOPLE THEIR MONEY and don’t just keep it to prevent you from going out of business.

ust a little update on Ikea Burlington. So we've got two Alex's and a couple of other people. I can't quite remember their names however customer service was terrible. One of the Alex's which is a lady is a manager. I was told by my I believe it was Angela in the afternoon to come back to do a return before 7. I got there and they said they were closing at 6 and they weren't taking any more returns. They stopped at 5 which they failed to tell me prior to otherwise I would have been there by 5 and they couldn't. There was nobody in the lineup. There was nobody giving any returns back.

I placed an order for a 14$ drawer that cost 60+ w/ a delivery fee on June 10th. Said it would arrive on the 16th, checked the next day online and says order/truck delivery cancelled.. Waited 2+ hours on the IKEA website to talk to customer service about delivery problems and said it was a payment issues on their end and later sent me to YET another person regarding THAT issue, I was #1 in queue and waited patiently for “5 minutes”... but never got a hold because it was another hour.. Today's the 18th of June and the tracking order is non existent.. Still haven’t received my 14$ drawer OR my 61.01 dollars back.. No status on either and can’t get a hold of IKEA...

I love Ikea products, but Ikea's customer service is piss poor. I ordered in April. It's now June and I still have not received any of the items that I bought for my new apartment and I'm completely irate at this point. You cannot reach them at all, not online, and not on the phone for pre-existing orders. Today I waited almost 3 hours on the phone and then the line was cut off! It's completely unacceptable to take your client's money and not notify them about their items. All I know is that my orders have not left Ikea, but they have my money. I just want to cancel my items and take my services elsewhere. I can't do that either because they won't PICK UP THE DAMN PHONE!!. I want my items or my money back simple! Don't bother purchasing online, go in store cause, I'm not the only one complaining about their poor service.

I ordered a bedroom set and leather love seat on May 5th, with a delivery date of June 11th. I waited at home on June 11th, no delivery. No delivery on June 12, 13, 14. I tried to contact IKEA by phone. "Do to the high volume of calls..." They weren't answering any calls. I tried email. No response. I tried their website and couldn't get it to help me. I canceled the order via the web site. I got no confirmation. Finally, I tried the business number on my credit card bill. After 45 minutes I finally got through. I'll never order from them again. The only successful thing they did was to take my money.

I placed my order of over $100 on April 23rd, 2020, with a preliminary date of May 20th, 2020. It is now MID-JUNE, and my order status remains at preparing order. I cannot email, chat, or even cancel my order without waiting for an employee who will never show up. I've called their phone lines countless times to be met with an automated voice, letting me know there are "increased calls and delivery volumes." A pandemic is one thing, though using it as an excuse for this ridiculous level of non-existent customer service is extremely disappointing. I wonder at this point if my order will EVER come. Would not recommend, will never order online from Ikea again.

I've placed an online order to Ikea, on 27 May 2020, it was supposed to be delivered on June 1,2020. I didn’t get any updates on my order and the order didn’t arrive by the provided date. I had to call customer service to see what is going on and I stayed in line on hold for an hour and 20 min. I was informed that at the warehouse they are out of stock and they don’t know when the product will be available again. In the meantime at the beginning of the month they opened the local store and I was able to purchase the item that I ordered. I decided to cancel the online order. Another challenge because after waiting on hold for over an hour, the customer representative was unable to cancel my order so she transfer me to the cancellation department. Waiting to be transferred I've been disconnected. I've tried to reach them again and the robot just hang up on me.

On May 8th, 2020 I placed an order online with Ikea for delivery for May 31st and never received my items, I tried contacting Ikea several times via phone and email and could not get any assistants. I also tried calling the delivery service (XPO Logistics) and they couldn't help me. Ikea charged me a $49 delivery fee and as of 6/15, I have not received a refund or confirmation if I well receive my item. I will never order again online with IKEA.

Now everybody is giving the Covid19 excuse, everything is because of the coronavirus.. Really?? I don't believe that,, I place my order on May 24, Ikea delivery supposed to be in June 4th,, Items never arrived, I called many many times and no one answered the phone, I cancelled my order and I will never EVER order anything from this store because of the Covid19 reason,,, Get it?

My mother in law and I placed an order early April. We received confirmation that it would be delivered on 4/20. We got a call the day of letting us know to be ready. We waited all day and no one ever showed up. A 4 hour hold on customer service later and we were told it never shipped and we would have it delivered on 4/27. Again NOTHING. We have been calling and waiting on hold ever since (we either get hung up on or the system says they are overwhelmed with calls) and still nothing. I get it, we are in a pandemic, but there is NO ONE I can get ahold of and out almost $300. It's now mid June and I have been calling only to be told by a voice recording that there is no one able to take calls. I already submitted my complaint to the BBB and still nothing. Where is everyone?! Can you please help me??? The amount of time I have wasted on this matter is inexcusable.

I purchased a few items from Ikea online on the 5 May 2020 but to this date I have not received any notification on the tracking number nor the whereabouts of the things I ordered. I called customer service numerous times but was put on hold every time. I wrote to their customer service a few emails and received no reply. I messaged them in their FB and still get no reply. Like so many other consumer here, I have been scammed by Ikea. I hope our plight is being heard by somebody and action taken as soon as possible. I want my money back!

After reading all these horrible reviews I was very hesitant to order next day expedited delivery from my local Ikea. I ordered two dressers and got a confirmation, order pending, email right after submitting the order. They give you the option to pick what time and date you desire to have your order delivered. The next day I got a phone call from the delivery company saying they were 30 minutes away and had my order. I asked them to leave it on the porch. They left it right on the porch and arrived exactly 30 minutes after like they stated on the phone. I was so happy they came through for me. Put everything together and it's all perfect, boxes were in perfect condition on delivery. Glad I took a chance and sent in my order considering the line at Ikea is around the building. Try the expedited shipping.

Extremely disappointed with the customer service of Ikea India. I have two online orders - **, pending since 20 May 2020. Only recently was I informed that my area was not serviceable. Since then no follow up on the refund despite repeated attempts. Pathetic online experience! I hope they have the courtesy to follow up post this comment. One more thing I'd like to add.. be very careful about the choice of products online as some are not up to the mark. No wonder they have no reviews or ratings of products in their catalog. The stuff you get in Ikea showrooms worldwide is far superior.

I placed an online order May 5, including $99 delivery fee. Got an email saying it would be delivered June 5. It’s now June 10 and I have not received my order. When I log in to track my order is still says it will be delivered June 5. When I call IKEA, the recording says they are unable to take my call. And the only emails they are accepting are for order cancellations. But I’m not sure I should trust that either. I don’t live near a store location and I cannot find any store phone numbers either.

It's been more than 6 weeks since I ordered items for delivery and have yet to receive any sort of indication that these things are ever coming. They had the nerve to CHARGE $15 for a delivery fee for this... Which I cannot even speak to someone about getting my money back. They took people's money during the pandemic, haven't delivered to all these people and there is absolutely no way to contact them to cancel the order or anything. What an embarrassing fumble for such a large company. I will absolutely NEVER order anything from Ikea again. Hire staff to answer the phones! How many angry reviews from thousands of upset costumers is it going to take before someone will literally pick up the phone??? One of the worst performances in customer service from a large chain that I've ever seen.

Placed an order for some bunk beds and bedding over a month ago. Got the following email notifications: “order received” “picking your order from the warehouse” “shipped” ... then finally 06/04 got one that says “order will be delivered 9AM TO 9PM on June 8th” - immediately after this email, I got another that said, ‘order delay’ and another that says ‘we missed you’ - indicating they tried to deliver on Sunday 06/07 (a day early)... which was suspect - because we’re all home every day all day. Nobody delivered anything. Also, it’s a contactless delivery. Immediately after the delay emails - we get an email from the delivery company saying they don’t even have it in their warehouse and can’t find the order. “Call IKEA” - I did, not a single phone line works. Emails to the company bounce.

Hey Ikea. If you cancel my order again and won't refund my family and myself back. I will sue you legally for taking advantage of crisis. Is that clear? Good company become SCAM. THIS IS WARNING. IF YOU DON'T DELIVER MY PRODUCTS THIS SUNDAY I will take legal action. There is pandemic but it doesn't mean you take advantage as result you will lose your business with legal action. BE INTELLIGENT. You can take advantage through pandemic and get away from it. You will lose your ** customer and you will crash hard after crisis. LOGICALLY You need to provide good service in order come back up strong. Think intelligent not people insult your employees. DON'T LIE. THAT NOT SMART WAY LOGICALLY.

I placed an order over two weeks ago for an item that was supposedly in stock. I tried placing an order for click and collect but was told full for the day. So I thought I'd wait until after midnight to place an order, same message, so I tried in the early hours of the morning. Still the same. So I gave up, I decided to place an order for delivery, it said it would be delivered 5/29, inconvenient and I have to pay shipping but at least I can place the order and forget it. Seems it's the other way around. Ikea seems to have forgotten it!

I ordered furniture for my son on 5/3/20 with an expected delivery date of 6/4/20. I thought that was ridiculous, but it’s the furniture he wants, so I placed the order. On 6/3/20, my son received a call that his furniture works be delivered the next day. He canceled all plans and stayed home to wait for the furniture. It never arrived.

I like thousands of others am also waiting for refunds and deliveries. They have had my money for over 6 weeks now and I have no idea if or when I will receive anything. ‪After trying to reach out to them unsuccessfully on the phone lines many times....IKEA now has a message saying “due to technical difficulties we cannot take any calls today.” To try chat ....which is never available. Email is never open. The other day tracking wasn’t even available. So basically they are unreachable! I am posting warnings on all social media outlets that they should not be trusting IKEA with their money! I also reached out to ATV.ca news who did an article on June 1st. However IKEA had no valid answers. This cannot be blamed on the unprecedented times we are in....other companies much smaller than IKEA are not taking people’s money and then disappearing with it. Do we not have any consumer rights or protections?

I have placed an order, several thousand dollar order, on March 25 with expected delivery date of May 9. The delivery date came and went with no word from Ikea. I’ve tried calling multiple times only to hear a recording stating that their call volume is high and to try back later. I logged into my account to look at my order, and my order history says “No Orders”. Now I’m getting really concerned. My credit card was charged on March 26 for the full amount. I did receive an email yesterday stating one of my items is out of stock and that item was being cancelled and I would be refunded within 7 days.

I have tried to contact Ikea customer service by every means possible. I have spent a combined 10 hours on hold and each time the line drops. If you call them now, their phones simply do not work due to "technical difficulties". The website says to use the live chat, which is a joke because for days the live chat has said there are no agents available and then disappears entirely. They are also not taking emails anymore. No one from Ikea has sent an email explaining or apologizing for the situation, or providing an updated delivery date/explanation of the delay. Does anyone still work there? It seems to me they are taking orders they simply can't fulfill. I'm thoroughly dissatisfied. I strongly recommend you take your business elsewhere.

I placed my order on 5/26 and the estimate delivery date was 5/30. When the day passed there was nothing delivered and no email alert, confirmation or anything at all. I tried to call IKEA and it took years for them to pick up the freaking phone. The customer service rep was so rude and all she wanted was to cancel my order. So I ask her to cancel my order then I was put on line for another hour and nobody gives a freak on me. I was just put on hold on the phone for an hour for nothing. I eventually hanged up because I got things to do but this customer service experience is terrible. You can't even reach out to them through email because the only subject to email is to cancel order. BTW "Delivery fees are unrefundable". Why???? They did nothing but a part of the money I pay was stolen. Would never purchase from IKEA ever again.

Ordered the MALM Queen Size Bed Frame. They clearly stated the midbeam was included in the price. The order arrived and I put together the frame just to find out at the end that the midbeam is missing. Cannot get anyone to help me from their customer service by phone. I called in and was transferred to a machine that said a few words and hung up on me - happened several times. Every time you hit the link to email them it diverts you to a page to call in to cancel your order. The midbeam costs $10 and the shipping is $50. I'm not paying $60 for something that should have already been included in the order. Forget pick-up - that option is always unavailable due to max orders placed per day despite checking at 12:01AM. You've lost a household of customers, IKEA!

Worst experience ever. DO NOT BUY HERE EVER OR AT LEAST NOT DURING COVID-19. You won't be able to exchange/return items (even if they delivered the wrong thing) and you will be stock with them until who knows when!!! I placed an order online, I was forced to pay expedited delivery fee because it was the only option available (pick wasn't available and regular delivery wasn't available). Then when they delivered the item, the guy couldn't even ring my doorbell to let me know he arrived even though it was raining and he knew I was at home because he called when he was in route.

Through all the years as a regular customer at Ikea, I have gotten accustomed to their dismal customer service and have never expected much, if any, service at the store that I frequented. During the pandemic though, without in-store purchase possibility, the overall poor customer service of the company has come to the front and center. Not only is there a daily quota for store pickup, one has to try the next day and place the order all over again, only to be told to try again the following day because the daily capacity is reached again, before noon time! When I called the only number available, after making all the selections, the recording finally said there was no customer service available at this time. Why can't they just say no customer service right off the bat? Instead, they make you go through the hoops to arrive at 'sorry, no service' at the end.

I have ordered 3 80328678 LIXHULT cabinet 60x35 metal/grey AP CN and paid for 3, but only received 2. Have send numerous emails and they just ignore it. They claim on their notification and packing slip they send 3 but on the original packing slip on the box stated they only picked 2 of the 3 paid.

An order was scheduled for delivery on May 23, 2020. The delivery company was less than professional and failed to deliver the order to our address. After many failed attempts to communicate with IKEA and the delivery company and the filing of a police report, there is no resolution on the substantial order. IKEA a does not document information and fails repeatedly to process a refund and does not offer to resend the order. The IKEA phone system is more than lacking. You are on the phone for extended periods of time, only to be told that they are too busy to take your call. I will never purchase from IKEA online again.

Appreciate some companies are inundated with online orders due to the pandemic closing stores, however for an international retailer to completely deny its consumers the opportunity to call or contact customer service is not acceptable. I ordered in-stock floor tiles for my patio. Once ordered I noticed I was going to have to wait 8 weeks for delivery. Seriously Ikea?!!! I wanted to cancel, so used their email option. That was 3 weeks ago, and I haven't heard a thing. I tried a second time and still nothing. I have called many times to try to speak to someone and I just get put on a never-ending loop then finally cut off. I will raise a claim through my bank to try to get my money back. They have the audacity to say that cancelled orders won't receive a refund for the delivery cost. That is basically robbery as no delivery has taken place.

I am still waiting for my small order, placed April 21, 2020 to complete a full kitchen install. I tried to call customer service, waited 2 hours without anybody picking up. This is after e-mails were ignored and the "chat" option did not work. Finally I received an answer to my initial e-mail, which pointed out that I was to expect a 6 week delivery and the terms and conditions were on their website. Then I was given a approximately delivery date, May 23.

I too work in retail. This is the worst service I have ever experienced! I received the wrong order. Their service line is down and they have not responded to any of my emails asking them how to move forward! So incredibly frustrated! They have lost a customer for life. Reading through other customer feedback only to find out there are over 35,000 complaints like mine. Do not order from this company until they get their you know what together!!

I ordered furniture with the expected delivery date of 5/20/2020 set by IKEA, the order didn't show up, so I went to track my order and it said it was cancelled however I was still charged. So I called customer service, waited on hold for literally 3 hours, got someone on the phone to check what happened and after giving them my order number, they put me back on hold for another 45 minutes and disconnected the phone! I called again, waited another 2 hours and the person who answered just automatically hung up!! I can't get ahold of anyone, I've called continuously throughout the day and no one is willing to help. IKEA and their customer service line is absolute trash. I understand there is a pandemic, but the absolute lack and refusal to help their customers is just maddening. I still do not have a resolution to my issue, no furniture and no refund.

I placed an order on April 25th for a SONGESAND bed frame and a SLEEPER SOFA. I paid the full amount for both products. I was supposed to receive the delivery of both products on May 17th. But I only received the sleeper sofa, while Songesand bed frame is nowhere to be found. I called IKEA customer service multiple times about my missing order or to get my money back, but customer service is not even taking the calls. There is no place on the website to track/inquire about the missing piece. They took the full payment but delivered half the order.

I ordered 2 bookshelves 1st week of April. Now it is the end of May and still no delivery. Worst experience ever. No one answers the customer service line, no one answers emails, filed a complaint with BBB and they are ignoring that as well. This company should be banned from the U.S. market. They refuse to answer calls, emails and now will not refund money. No action can be taken since this is a foreign company. If this was a U.S. company I would file a lawsuit in small claims court and get a judgment. STAY AWAY SAVE YOUR MONEY TIME AND HEADACHE. HORRIBLE, HORRIBLE SERVICE. NEVER WILL I BUY Anything from them again.

I ordered mid April and I was supposed to receive my order May 9th and like others my order came and went. Why would they even waste my time taking my order and then not deliver. I can’t get a hold of anyone. I just want my items even if I have to pick them up. This is ridiculous. I could see if it was free shipping but it’s not. They charge for shipping so come on. If you're going to charge then deliver the items.

I place in mid April an order on IKEA. Due to Covid, I chose delivery. I got a delivery confirmation for mid May. Waiting a month wasn't ideal but I took it. The delivery day came and went. No e-mail, no call. When I go to Ikea.com and enter my order it shows only the placement date. When you call the 1-888 number they don't let you reschedule your orders nor do you get any operator. They must have laid all employees off. I paid $700 without no delivery, no way to contact the store. Worst experience ever. I shop since 1990 at Ikea, after 30 years they finally upset me. Only option I have is to cancel my order after waiting one month!

We love IKEA and their products. We had a three door shelf hanging on the wall and had it securely fastened with the provided hanging supplies. Recently we had our room painted and when rehanging our paintings over the bookshelf, the bookshelf pulled out of the wall and crashed to the floor knocking me off the step ladder. I am bruised; not seriously. PLEASE make sure when hanging a shelf find the studding and secure solidly with a screw into that stud. DO NOT rely on the wallboard hanger to HOLD the self securely. AGAIN, DO NOT rely on the wallboard anchor to HOLD your shelf.

My 4/11/20 IKEA order was messed up by IKEA, and corrected 2 days later by IKEA. Delivery date went from 4/23 to 5/17. On 5/15 I have received no notice of delivery on Sunday 5/17. My order cannot be tracked online. IKEA is not accepting phone calls on orders. IKEA is not accepting emails on orders, unless you want to cancel. IKEA is not accepting Chats. IKEA stores are not open. All this non-communication is due to COVID-19 according to IKEA. This IS NOT CUSTOMER SERVICE! 1 Star rating because "0" or less is not an option.

In March, I ordered a sofa and a few other items and was given a delivery date of mid-April. Come mid-April, the delivery came, only to receive HALF of a couch. Since the couch is modular, the half of a couch I do have is missing legs on one side and has metal connectors visible. Terrible and dangerous! But that's not all. After countless promises for call-backs and warehouse searches, no one ever followed up.

Ordered my kitchen in February and paid 5300$ that day up front on Ikea credit card. March 18th was delivery date then 03/21, 04/02 and after those dates came and went with no contact from IKEA or XPO I had to call after every missed delivery date. They finally said my order was on indefinite hold because they locked my order to the south Philadelphia store by my because I placed the order in there. So after called on 04/13, 04/19, 04/27... The last call I was forced to cancel my order! They are filling new orders but older ones they refuse to fill and rather have them canceled. Sadly it takes WEEKS to MONTHS to get any refunds.

I placed my order in mid April, received my confirmation email and the delivery date. It has yet to show up, I can’t track my order, and I cannot get ahold of customer service. Save your money, don’t order from them. I want to give them zero stars but unfortunately I can’t.

There is no warranty or delivery service to rate. I bought the mattress and it was great for about 1 year then it loses its firmness. After 3 years it's not the same mattress. I need a new one already.

On 4/9, I ordered a desk for my daughter with an expected delivery date of 4/30. If that wasn't long enough when they finally delivered it FedEx delivered it to the wrong address entered in by the shipper and I never received the product. I emailed Customer Service twice for a full refund and no response from them.

Never order online from IKEA. Recently I purchased a desk; IKEA took my money and assured me my order would arrive on a specific day. I received a call the day before confirming delivery, only for the item to not arrive. After spending 2 hours on hold with customer service, I learned they had cancelled my order (no reason given) but not bothered to tell me even though they had confirmed delivery. I have yet to see a refund. Unless you want to waste a day waiting for a no-show delivery and listening to very repetitive hold music, avoid Ikea online.

I bought, https://www.ikea.com/ae/en/p/graelviken-3-seat-sofa-bed-beige-20445393/, Once the item is delivered to my home I was getting some breathing problem to a level that I was thinking of even selling it for nothing, but I was thinking about people who take it even for free. I don't want to do this non humanitarian behavior to the people. I checked with them for replacement/at least to take it back from home. Am not getting any positive responses.

We recently researched and selected a kitchen project package from Ikea online due to store closure during Covid19. Of course shortly after placing the order and paying in full, we were advised that some key components were out of stock, and the distribution center will not pull product from the stores where these items were very much in stock. If you have ever installed a kitchen package, you understand that a sink base cabinet is critical to proceeding with the other cabinets.

Have had the Klasen charcoal BBQ for the past 3 years, and as they eventually do, the tray for the charcoal gradually rusted through. Went to my local Ikea to buy a replacement tray only to be told that they don't supply parts for it. My local hardware shop that has a multitude of BBQ's tell me that they supply parts for all the BBQ's that they sell, I'm now stuck with a useless BBQ unless I can find a tray from another manufacturer that has one to fit. My advice would be to look elsewhere if you want a charcoal BBQ.

On March 10, I purchased some kitchen cabinets inside the store in Houston. About 1/4 of the materials had to be picked up at their warehouse a week or so later because they did not have them in stock. It was during this time that the virus starting re-arranging our lives, my work situation changed, and I live more than one hour away from the warehouse. I was notified the day that the material arrived, but was unable to arrange to pick up my material. They also called me the next day, but I was still working on my arrangements. 4-5 days after the material was delivered to the warehouse, I was notified by email that my order was cancelled. There was no warning, no negotiation of another pickup period, nothing, just an email of the cancellation.

I ordered kitchen table and was told that delivery is on Apr 23 between 7PM and 10 PM. I was home at 6:50 and found message that driver was at my door at 4:20 PM (almost 3 hours before given time slot). In message he told that he will return product and I have to pay delivery again. We gave our home and cell phone number, but he did not call my cell, only home number. At 4:20 PM I was working, but I accept time slot IKEA gave us and they never told me that delivery time may be different. In this pandemic time IKEA is cheating on people and robbed them. It is not my fault that he came earlier and I have to pay delivery again, From 7 PM on Apr 23 until today (Apr 26) we try to reach IKEA customer service several times by phone, e-mail, chat but nobody answer. I am very unhappy because THEY made mistake and instead to apologize, they want me to pay again. SIMPLE, ROBBERY.

I order IKEA kitchen on March 30th, 2020. I received half of the kitchen. After 25 days I received call from IKEA representative that order for other half is cancelled because IKEA does not have capacity to deliver my order? Ikea is still accepting online order but my order is cancelled! After that I received email from no reply IKEA: “delivery company has attempted contacting you on several occasions to schedule a delivery appointment, however, they have not heard back from you and shipping and handling costs are non-refundable"?? Where is integrity of IKEA?? I never received a call. In addition, what I am going to do with another half of the kitchen that is now useless? Gzim **

In the this time of uncertainty, most retail stores are open online as far as their product is concerned. It's helpful to know that but IKEA is not helpful! I went to order the Billy bookcase that I have wanted since January and found out I CANNOT order it online and I have to pick it up in the store. Well the store's closed!!! I've also read other reviews and other people are not happy with the service IKEA is providing during this time when people have to rely on online orders.

Ikea's website is up & running, but IKEA will not accept ANY returns until their stores reopen, indefinitely. THEY are keeping customers' money, earning interest on it, which is unethical. They can easily provide UPS or USPS return shipping labels--but aren't. Also, the 6 Henriksdal chair covers I purchased do not fit my Henriksdal chairs--AND IKEA IS NO LONGER MAKING COVERS FOR OLDER HENRIKSDAL CHAIRS. I should be able to order "parts" for discontinued models, especially since I paid $1000 for these perfectly-good chairs.

I placed a furniture order on 3/27, with a delivery date of 4/8. That date came and went with no update. Obviously this is a difficult time, but I was frustrated that IKEA was happy to take my money but made no effort to provide any communication once the delivery date had passed. I called customer service and was on hold for about one minute before Kerthia A. picked up. I wasn't expecting someone so friendly on the other end of the call, but she could not have been more helpful or kind. She was very transparent about the likelihood that my order would be delivered, so when I decided to cancel, she processed everything quickly. Even though I'm disappointed I won't get my order, the whole customer service process was surprisingly easy and helpful from start to finish.

I placed an order for a loft bed and mattress almost a month ago. On the first of delivery attempt the drivers gave me one box out of the three items that I ordered. Two boxes that belong to an us another customer and was told that I was supposed to get three boxes. Here is three boxes. If they’re not correct we can’t take them back. You have to call customer service. That was three weeks ago.

I ordered an office chair around March 23rd - during the coronavirus outbreak. The stores were still open for pick-up only - I could have bought the item through their 'click and collect' system, which meant I would have to drive about an hour to get the chair, but I could have picked it right up. I opted to have the office chair shipped to me instead, and paid shipping. IKEA charged my American Express a couple days later. A week later... nothing. Called the company because the order wasn't even showing on my IKEA account. Took a while and was given an order number and told it was expected to arrive April 8th.

My daughter is moving into her first apartment. I purchased her an IKEA gift card so she could online order for many of her immediate needs. Online ordering is suspended indefinitely in WA and OR. My daughter spoke with customer service about a refund of the $ - they said no. I have emailed - we’ll see if they refund my $ for the gift card. I hope so - I really love IKEA and would be disappointed not to feel good about shopping there anymore.

This dishwasher works well. As long as you maintain it, there is no problem. I do not like that it takes a long time to wash the dishes. Wish it were faster and more water conscious. I'm not sure how good it is in conserving water. Size is good. Wish racks were a little bigger.

I will NEVER shop at this horrible store again. This is in the middle of the coronavirus outbreak. I ordered furniture a week and a half before things got really serious. Decided to cancel the order to avoid the hassle during these times. In order to cancel I placed approx. 20-25 calls to the IKEA customer service. Their automated voice hung up on my 80% of the time. 20% of the time when I got through to a live human being, they gave me the run around telling me the right department was busy or closed (6:30EST closing time, which is apparently enforced at 6PM EST... being in California this is ridiculous).

First, I’d like to give 5-Stars and a show of respect to the customer service call attendants Kevin and Wade. I been on hold all morning trying to get a delivery problem resolved and Kevin in particular went above and beyond to help to attempt to correct IKEA’s system. Once again everyone working at IKEA is extremely helpful and pleasant to work with however their systems are behind the times and lack many simple characteristics like a notation system to keep track of problem history. If you have never had any issues with an IKEA order you may never experience this antiquated and frustrating system but if you do hope you get Wade or Kevin on your case. They are the only reason I would ever consider doing business with IKEA in the future. 1-Star for IKEA. 5-Stars for Kevin & Wade!

Top rated by CR, under $400 and a 5 year warranty, easy install even though you need a special 90 degree connector which I just happened to have in my 'supplies'.

Items were supposed to be delivered 3/8/20. Never showed, tracking still shows items are scheduled 3/8/20 and it's now 3/10/20. Called customer service, have been on hold for 45 minutes and have been passed from customer service to customer service person. None of them clearly give a **. I wasn't even calling to complain, I just want to know where my $1100 order is but no one can give me a solid answer. The last guy I got told me his name was Brandon, then mid-call I asked his name and he said Abraham. Even the customer service people can't be straight with you. This is the last time I ever purchase anything from IKEA.

Bought in store. Missing parts. I had first tried to purchase cabinets online but they have a terrible webpage and it's difficult to see cabinet doors clearly. When I found other images online from other sources, i tried to order only to find I could not get my shipping to calculate and therefore could not place my order. We drove 125 miles to our Ikea store. We ordered our cabinets to pick up on our way out of the store. Everything seemed to go smoothly until we got home and started to assemble the cabinets. No hinges! There were dampers but no hinges. We tried to call but you cannot call the store directly and the main number said they were too busy to take my call. I tried to email but there was no category that fit their fill-in-the-form email choices... REALLY!?

I BOUGHT A TV STAND FROM IKEA PR, I installed it myself following You Tube instructions because the ones in the box are not big help. When I finished it it was uneven and one side was different from the other. I tried to dismantle it back to return it back to the store but in the process it was breaking in places and the hardware was as if was made from aluminum foil. I couldn't disassemble it. So I took it back as it was. Once in the store they refused refund or exchange because they only refund unopened boxes, I was told at the store that I was suppose to call the store And pay an employee to come to my house to check if I made a mistake and if I didnt they reimburse the money. I told them that I read the policy on returned merchandise and it said that they will give you a full refund even after 365 days and you could take the merchandise to the store as it is open or assembled.

I was shopping at the White Marsh location. The girl at the register was absolutely rude and disrespectful to me and my husband. She made a mistake by scanning an item that we did not want to buy even when we told her not to do that. And when we tried to find out why she charged us so much and tried to find the mistake, she ignored us and took another customer. We had to wait for her when she finished. She did not help when I asked to point on my receipt how much I was charged. All that time she treated us with ignorance, not to mention there was no apology at all.

We bought the PAX wardrobe set and a mirror weeks ago and opted for home delivery. On the day it was meant to arrive, the delivery was towards the end of the window they gave us (we received no notice until they were almost at our door and thought they had missed our order). Some items were delivered damaged, including a smashed mirror and a broken PAX frame. The frame was "dented" in the sense that the laminate tore and the inside looked completely hollow. The delivery guy said our items were at the bottom of the truck, so that combined with it being late implied we were the last delivery of the day. They made a note of the damaged items and told us to wait for a call from IKEA. (A somewhat odd note was they refused to take the smashed mirror back, and just propped it against a wall by the kitchen, even though we had a cat who could get himself hurt with the exposed pieces.)

I ordered table on Friday that is 7th Feb 2020, Delivery is supposed to be delivered between 12 pm to 4pm. I called the IKEA Support team. Then they say don't have an idea as it is done by a third party. They didn't have an answer. After some time I got a call from some BSM saying, "We apologize. We are going to deliver at the earliest date," and he says it is 12th Feb. Then he assures for 11th Feb. The minimum responsibility is they have to call me and say there is going to be a delay.The seriously hopeless team in India IKEA. EVEN THEIR SOFTWARE IS ALSO PATHETIC. In the delivery date, I am getting an Order processed mail. The start of this purchase was another bouncer. I paid the amount online and I didnt get any order ID. When I called the support team they say they didn't receive any order. I had go around my bank and ask for information. Software is not good.

Dreadful. My case # is **. On MLK day last (1/20) I ventured to your store in Paramus, NJ and purchased an 'AS is' mattress, bed frame and table. I decided to have the bed frame and mattress delivered using your delivery service. I was told that the earliest I could get it delivered was 1/22. I informed your sales associate that it would have to be after 3:30 PM as that's the time I get home from work. She took note of it and said it shouldn't be a problem and told me that the delivery company would call the evening before to confirm the time. I received an automated voicemail at 7:40 PM on 1/21 that was from North American Logistics (877 812 8688) that was cut off and wasn't informative in any way to the delivery time or date.

Bought a pax wardrobe that was faulty. Ikea did nothing to resolve and we had 6 weeks of hassle and over 17 hours on the phone to sort. I wrote to the chief exec and he didn’t respond. I asked customer services to write a letter to my disabled parents to apologise (they had admitted it was their fault) and they refused. They do not deserve your business.

So to be fair, Whirlpool actually built the microwave but it's branded IKEA. But if they can't stand behind it they should not put their name on it. The tech support at IKEA for appliances is non-existent. A chat I used was comical. I knew almost all of their products were of very poor quality so I have never purchased any IKEA products. The kitchen in the home I just purchased is all IKEA. Very flimsy cabinets. The built in microwave quit working after one use. I may have to start over with this whole kitchen. You're a sucker if you buy their products. They won't warranty or stand behind any of it.

I think IKEA has some cute little items, inexpensive and fun though perhaps not of superior quality. Good stuff if you don't need things to last very long. For the price it's worth it. My gripe is their return process. On my first attempt to return some items that didn't work out (color didn't work), the "take a number and wait your turn" area was backed up for hours long. So...left and waited a couple weeks and came back after all the Christmas returns would be done. Walked in the door the moment they opened and STILL had six people (somehow??) with numbers ahead of mine. Took my number and sat down to wait only to be told all IKEA returns computers are down and we have no idea when they will be back up and running. What?

This is regarding my order# ** placed on 12/29/2019. Haven't reviewed it yet. Dreamlogistics who are responsible for delivery are giving such a hard time with this order. Twice they have placed and confirmed the delivery. Send text for a window of delivery time... 1st on Jan 8th and then on Jan 15th. They never come in between the time window. We have been making arrangements to make sure someone is available but both the times they ended up coming way before the time frame. Then you call the driver and of course they are not aware of anything.

I have previously had a really positive experience ordering from IKEA. I have also never posted a negative review. I purchased several large items online from IKEA. The delivery date was scheduled and in the mean time I ordered another piece of furniture that would require a second delivery date. They only deliver on Fridays.

As I write this review, I am on hold on the phone with IKEA. I ordered some items from them online. A couple days later I went online to cancel the order. (I would rather have spoken to a real person but their phone system kept apologizing for not being able to take my call due to high call volume and then hung up on me). I sent a message through their system.

Brought BRIMNES bed (order no. **) from IKEA Hyderabad India for 32k. Paid 1500/- to Urban Clap the official partner of Ikea for installation in India. Bed broken in one week. Urban clap says faulty product, IKEA says faulty installation. This to and fro drama going on for last 1 month.

I bought a table and 2 stools last year at Dec, but I only receive a tabletop now!!! I wrote emails for countless times try to seek help but didn't receive any reply!!! Later I spent almost an hour using phone to contact the customer service center... The staff told me I will receive my missing parts the next Monday. Now, it's only two days before Monday arriving, I still haven't receive any message or email telling me where is my package!!!

Brought a square floating box shelf which needed to be assembled with a simple assembly using an Allen key for 4 screws either-side. This clearly was a Faulty item as last screw dropped through not having a thread to tighten. Explained the issue, asked for refund with receipt and they refused as I opened the packet of screws as per their new policy which took effect on the 4th November 2019. Gave me value on a voucher card but that's not the point. I returned a faulty item with receipt. I should be allowed a refund.

For context, I like IKEA and have purchased many items from them and bought a house, in part, because it has an IKEA kitchen. But I would NEVER, EVER again try to have something delivered from IKEA. We ordered a closet more than a month ago and still don't have it. And no firm delivery date. Delivery services apparently do not come to your door, so if you miss the call (always from an unknown number that belongs to the driver) you're out of luck. Yes, that was our fault, but most delivery services I've had before call when they're en route so you have time to react.

I love IKEA but my experience shopping online has been a nightmare mainly because of their ridiculous customer experience on the phone. I've had to call few times to make changes or confirm changes to my order and every single time I've had to wait over 30 min just for someone to answer and then put me on hold again for 10-15 min more because they were not able to assist.

Horrible website and customer service. I spent so much time going through website, coming up with a design and putting it together then when I go to order it put X next to a few key items that showed available online. I had to wait 45 minutes for someone from customer service to pick up the phone and he couldn’t care less, telling me to pick something else! I spent days to put 70 items together and without the main items, I have to go back to the drawing board to start all over again. I have no confidence that the same thing will not happen again. So I will spend my $7000 somewhere else!

We had two order numbers to buy a sofa from IKEA and had all kinds of problems. After we bought the 1st order on a "click and collect" basis, we went to the store to pick it up and found out that it had been cancelled by a staff member. We finally got the refund on November 28 after spending countless calls and time waiting on the IKEA customer service line. Since the store is far away from us we had to return home to order (we could not reorder at IKEA) it online. We arranged for delivery to our house. On the day of delivery, the driver did not have an important piece with him. For the inconvenience, we were given a $30 gift card (which we don't even want to use at this point).

Horrible customer service - non responsive. Delivery date after 8 days of purchase. Promise to deliver on 26-12-2019 2 pm. I had to wait to receive the packages. No updates from customer service. At 5 pm, received a message about confirmation of delivery to be made in an hour. Call received from delivery person at 10 p!!! saying delivery is not possible. No genuine reason. Pathetic. Do not deliver to home please.

So to preface, I have been a loyal IKEA customer for many years and I have a lot of IKEA furniture and other items. However, my most recent order was a disaster. I placed a “Click and Collect” order at IKEA.com and I awaited my order. The pickup time was given as 11am-8pm, and I called IKEA around 1:30pm to ask about the order. They said that the order was confirmed and that my order was ready for pickup.

Ikea Charlotte NC charged us $69 on 11/10/19 instead of $49. When we realized that it was wrong in couple weeks later we went to the store to ask for a refund. They said they can't help and gave us this number to call 888 888 4532. When we called Ikea contact center they said that they can't help. We have to go to the store. We ended up not being able to get a refund. You have to be careful and double check the fees and receipts if you are shopping at Ikea as they are not willing to take care of the mistakes.

BEWARE - IKEA removes bad review for their products from their website citing "policy violation" and refuses to explain which exactly policy does it violation when you talk to their customer service. This practice is as bad as quality of their products. So I'll post my experience with their product here for everyone to read. I know IKEA makes cheap furniture, I do not expect much. Believe me. But I was horrified how degraded IKEA quality over the years. I have a bookcase that I have purchased from IKEA about 10 years ago and it's a solid piece of wood, it's heavy constructed, still holding up fine. I wanted to replace it with two of these bookcases thinking that I'll be getting similar build level. I was so wrong.

4 weeks and hours on the phone to get my whole couch after the delivery guys forgot half of it then another week to get the other half which was mysteriously cancelled then another week to have the rest delivered. Thanks Ikea! Half of my couch was delivered. The delivery drivers didn't leave me with the receipt. After an hour on the phone and not getting through (the automated voice said they were not receiving calls at this time.) Great! I filled out the online form which requires you to have the receipt number, which I didn't have because the drivers took it with them, the page number for the part I was missing (I was missing the whole section, not a single part from the section), the order number (Which I had) and a bunch of other info.

I am a repeat customer when it comes to IKEA, I use to buy most of my furnitures from them, but recently, I changed my mind, I think they are overloaded and are not able to process many orders, I ordered 3 sofas and one dinner table furnitures online and they proposed a delivery the next day, but later next day I received a call informing me to call back since they have to push the delivery further. I called 3 times and each time I have to wait for almost 1 hr with no answer, even when I get directed by the call center, I ended up waiting that long! I told them to please confirm the new delivery by email and I will go with it, but even with this simple request they. Were not helpful.

For the first time I am going to write such awful experience. Well, I ordered MORGEDAL Foam mattress and tried to use IKEA coupon code online and it dint work and order was placed without coupon. I called IKEA customer support to ask for suggestion as to how I can use the coupon and he/she suggested me to cancel the order as it was not shipped or processed and requested to place a new order, for that; i made sure that I wont be losing any money. Then I canceled the order and placed a new order; however coupon works only on in store purchase. I was told to wait for a week for full refund.

I ordered a 6 pax wardrobes online, two turned up damaged. By the time I realised I needed the wardrobes installed so couldn't wait to get new ones sent out. Ikea only offered me £13 discount on wardrobes worth around £500 pounds. (the 6 totalled about £1400) And they kept me on hold for 25 mins after saying the queue was 5 mins long when I rung up to complain.

Tried to get a small damaged part for 1 of the 2 chest drawers I bought. 2 hours over the phone, transferred to 3 different departments and finally learnt that I have to travel to the store to get the part. 2 hours away. No one seemed to be helpful.

It has something for everyone. I have high end items for my home and less expensive items for my rental. Happy with them all. And I am getting better at putting them together.

IKEA claims to make purchasing a kitchen simple. They have a lovely kitchen design tool that took me 3 days to figure out how to work. They offer customer service with their "kitchen expert" that did not return my call for 7 days. I had to figure it out myself. Finally I get to the stage of ordering my kitchen cabinets. I spoke with a kitchen expert for over an hour to have them remove cabinet lighting that was not part of my order that added over $600.00 in extras. Each of these blasted lights had to be removed separately. Even after all of the lights were removed there was still one lighting fixture showing up on the order. The kitchen expert had to go into the file and remove it himself. Adjustments were made and the kitchen plan was saved. I went to place my order by calling IKEA. The gal on the phone said my kitchen plan was approved and the order can be made. She placed the order and billed my credit card.

IKEA is fun to shop at, but there is no real customer service help. You have to haul the furniture yourself and assemble it yourself. That does usually make the furniture prices less expensive, though.

I ordered a table and 2 trestles. They delivered the wrong items, tried to call them to get my order right and waited for 1 hour before I could speak with someone, no call back service, I gave up in the end. I am not using them again.

I live in a condo apartment and I purchased the entire kitchen system from IKEA Canada in November. When I placed an order, I've mentioned that I have a strict condo board, and I need to have them delivered in a specific time period. They sounded like they can put an instruction note for a delivery guy, so I decided to use this service.

I placed an order online for pickup in the store. After ordering the piece of furniture, I found that it was going to be too large to fit where it needed to go. When I went to my local IKEA to pick up my piece of furniture, I explained to the customer service representative what had happened. The customer service representative told me that it would not be a problem for me to return the item and then pick out something else. Luckily, I had printed a page from the website showing the item I needed to fit properly. The customer service representative cheerfully took care of all of my needs, and they even brought my purchase out to my vehicle and loaded it for me.

I purchased my furniture online and needed a redelivery. Took me 5 calls to reach IKEA's general customer service number (888-888-4532). The first two times they were cut off before I was able to speak to anyone. The 3rd time was a transfer and then cut off again. The 4th time someone picked up, but no one was talking and eventually got cut off as well. Finally, I was able to get some assistance, but the lady put me on hold for so long to look up a new delivery date.

Ikea is my first choice when furniture shopping because there are so many choices and because the prices are modest. While I realize many people do not want to purchase furniture that they have to assemble themselves, I do not mind doing that if the price is right. I also like the way that Ikea has all of their products displayed in a way that you can see how the finished product will look when assembled. Some of the items are very good quality, while others are not. I have never tried to return anything to the store so I cannot speak to the return policy.

IKEA continues to offer good basic quality put-it-together-yourself furniture. I bought a Kivik sofa with a chaise. It was delivered quickly and despite what people say, the instructions were spot on. (IF you FOLLOW them!) My only problem with the sofa is that it sits a little "hard" but I think that's because the cover is a very thick, strong material which I hope will soften over time. I'd buy it again, and plan to!

I notice that IKEA's website offers no place for general customer comments. I'm not surprised after my recent experience at one of your stores which was undeniably the worst in store retail experience I've ever had. Ever. I have been an IKEA shopper since I was a student in Germany in the early 1980s. The entire IKEA retail experience has been one of best over the course of the years. Lately, however something has gone wrong. First, it was the Dale City, VA store, now in Charlotte. Starting with the restaurant food. It was horrible. The warm food was cold, and what used to be generous portions were now laughable. The coffee, which used to be so memorable and worth a visit just for a cup, was more like brown water.

IKEA has a wide range of furniture and home essentials. They have a wide variety at an affordable price. Sometimes the material isn't as long lasting but on a lower budget you can definitely get nice furniture and your wallet won't be drained.

I have spent $10K on Ikea cabinets for a Kitchen. My review; Do NOT expect any help from Ikea, all they know is the design program and the theory. They know how to sell it to you. Expect to hire a cabinet professional to make the kitchen look finished. There is little trim available from Ikea, it has to be made. The savings look good from the onset but my experience, THE SAVINGS IS NOT WORTH IT & they deplete considerably as the project progresses.

To begin, I would like to say that it is not the product where Ikea fails, it's their customer service. We are renovating the kitchen and their customer service staff is unfriendly. They make you feel inferior and stupid, constantly saying "let me explain"... Now had you listened and ask me for further details you wouldn't sell me what I do not want, instead offering and saying they think it looks better. IT'S NOT YOUR KITCHEN TO DECIDE. Every time you deal with customer service in store, Tampa, Florida, its poor and other local suppliers are friendlier for slightly more price. My advice, leave Ikea for knick-knacks or just leave them in general.

Horrible online service! Not only they forgot to cancel my order in time, even though I called and told them to, they shipped my package and now telling me that shipping fees are nonrefundable! This wouldn't have happened in the first place if they actually cancelled my order when I made the phone call to. Not only that, in order to get this unsatisfied result, I had to make 6 phone calls, only 3 connected, other 2 were transferred and just cut out for some reason! They really need to fix their online store and customer service quality.

Could not help us in assembling furniture even though kitchen furniture was getting installed. They want us to install furniture through their third party vendor UrbanClap. Already their other vendor had taken wrong measurements due to which kitchen assembly is challenge. All money wastage. Never go by their word. Now they are not ready to help saying 90 days period over.

Hello, We ordered kitchen base cabinets that were due to be delivered today. I just spent my morning trying to get a window for a delivery window. After 3 calls totaling just over 2 hours I was told that the delivery is delayed. Customer support staff were pleasant enough but needed to continually transfer me to other departments where I had to wait on hold for 20 - 30 minutes. Please save yourself the aggravation and purchase your kitchen cabinets from an established kitchen cabinet provider.

Idea is a very pleasant visual product but what you have to take into account is that if it is not done with precise construction then you will see imperfections in your final design. Unfortunately you can't really repair the mishaps as the wood is very soft. Even with a professional installation there is almost no room for error when building.

IKEA has easy-to-assemble furniture, their showroom is really fun to walk around, and I love the meals in their cafeteria! As someone from Swedish ancestry, I appreciate having dishes and ingredients that remind me of what my grandparents used to make.

Ikea is a great experience and I really do like that they switch out their products every so often, though there are times when something is discontinued that I would have liked some notice before it went away. However the customer service is a different matter and it has made me reconsider buying from ikea on numerous occasions. The system used to track what is in stock and the store is unreliable and in NYC where it is like planning warfare to plan the logistics of a large pickup from ikea it is disheartening and infuriating. Delivery is another thing. XPO logistics is garbage.

I like IKEA a lot, but sometimes the instructions are too hard to follow. Also, when shopping in store it’s nearly impossible to find an employee for help. Last time I shopped the Burbank store, I tried to shop in the food store after checking out. Not a single employee was available to ring up my frozen items. They told me I’d have to wait in the other line again, which was a 20 minute wait the first time. So I left.

We recently moved into a new home and I purchased several items online with IKEA to be picked up in store. We rented a U-HAUL truck and everything. Mind you my order was around 2500. When we got there to pick it up the Customer service rep explained to me that one of the items I ordered was unavailable so my entire ordered was cancelled per their policy and I would get a refund in about 3-7 business days. They stated I can rebuy the items that were available costing me another 2500 today. You shouldn’t be able to order and item not in stock online and why would you cancel all the other items I purchased cause 1 item wasn’t available. Not everyone has an extra 2500 sitting available to repurchase the items. Something should have been done for our inconvenience. I highly don’t recommend making a large purchase online.

On my first visit to IKEA, I felt it was an adult "Disney Land". I was there so long, I stayed for lunch! Now, that is what I plan on doing every time I shop there. Lots of neat, useful household items and great prices. You have to be a bit handy to put together some furniture but for the price and quality, it is well worth it.

NEVER ORDER FROM IKEA ONLINE. I ordered a sofa, a desk and a kitchen island from IKEA online. The top to the kitchen island was missing. I called customer service and let them know that I built the island and the top was missing. After being transferred many times and being put on hold I was told they couldn’t send me the top and I would have to wait three weeks for another island. I got a call from the delivery service that the delivery was scheduled so I took off work and waited. They showed up to pick up the island but had nothing to deliver.

Ordered a Kitchen. Two drawer fronts were backordered. No one told us. We thought they were paid for. Then said they were not. Getting through to anyone-nightmare. On hold sooo long only to be disconnected many times. Recording says they are too busy to take the call -call back later. 15+ times so far.. Their solution to us was to drive 1.5 hours to the store. Maybe they will have them. Maybe they won't.

While I overall like the products that IKEA sells I feel like they could make the instructions easier to follow. Some of the smaller parts used during assembly are hard to tell apart, and if you end up using the wrong part in the wrong step it may be difficult to fix the mistake.

IKEA is a huge store with a large variety of home goods but I don't shop there often because I feel the quality of their merchandise isn't that great for the price! I went looking for bedroom night stands and they were pretty expensive and all were veneers. I found the sofas to be quite expensive also and not good quality. I did find basic kitchen tools at a reasonable price. It's ok for apartment shopping but I really believe if you take your time and shop around that you can find better quality furniture and home goods at better prices. You can get some inspiration for designing if you don't know where to start...just shop around first!

I like Ikea because they are very thoughtful to their customers in my experience. If they miss a delivery date they do not charge you. I love their products and the food court. In California the employees are very helpful. For the most part the products I bought from ikea last a long time. They have a great return policy. The children love to shop at IKEA and we have a great time. You can never leave the store without buying something!

The various IKEA stores I have shopped at in different cities (and even in different countries) are all characterized by some common features: nice exhibits, plenty of product choices in every department, abundant inventory stock, very competitive pricing. However, the stores also come with very sparse sales/store attendant presence.

First time ever visiting the store and we were very disappointed. We found a chair we liked and tried to find the cushion. After 10 minutes of trying to get help from a customer service attendant we were told the cushion wouldn't be in stock till that next Thursday. After driving an hour home we found it is not available online. I don't understand why we could not buy this online and now have to drive two hours round trip to pick up a cushion. I will not be shopping here again.

Ordered furniture online cancelled in the 24 hours, recieved funds back minus service fee of 69 euros. When I complained I received a no reply email stating they would not refund this back to me. Terrible customer service.

I placed an order online (IKEA USA, Burbank, CA) on 10/19/2019 and it was supposed to be delivered by 10/22/2019. Not only it was not delivered but also the status of the order never changed from Processing. After being IKEA's customer for several years and making orders online, this is the first time such a thing has happened to me. I tried to reach the customer service and find out what has happened with my order, after 2 hours of talking to multiple representatives all of them kept connecting me to each other and nobody could tell what has happened to my order. Finally, one of them said, it is in the warehouse and FEDEX hasn't picked it up yet. He didn't give me any reason why this has happened and didn't give me any estimate of when I should be expecting the products to be delivered and didn't allow me cancel the order and get a refund. When did IKEA become like this?! This is ridiculous!

Oct 5th I placed an order and the estimated delivery date was Oct 15th. I received an email on October 14th to rate their service. I can’t rate them if I don’t have the product. I called Oct 15th twice. Once in the morning and once late in the day. Discovered my order left their Mississauga warehouse on October 11th. A third party delivery company is used for where I live and I am still waiting to hear from them to schedule a delivery time. Today is October 16th. I cleared my days to accommodate this delivery and I can’t track it and as of yesterday it was still in Toronto. I have spoken to 4 customer service representatives and 3 of the 4 were rude. They did offer me a $20 gift card for my troubles!!! Never again will I order from Ikea. Amazon or Wayfair all the way next time. The apologies are empty and $20 hardly compensates us for our time. My expectations were not well managed.

We bought a brand new kitchen, everything was fine and good for delivery. They asked us when we wanted it delivered so we asked for the afternoon since we all work and could only be there at 1pm. They arrived at 11h am even though we asked for later and told us they would still come this early because they were around. This for me isn't acceptable. We ask for a time there is a reason. They just got lucky I managed to come early. They also never put the delivery where I showed them where to put it after they ask me but proceeded to put it everywhere around. A real mess.

An online purchase was made 7-OCT-2019, and with USD 79.99 (plus tax) the delivery was scheduled for 11-OCT-2019. On 10-OCT-2019, an e-mail was received stating delivery will be made on 11-OCT between 3 and 7 PM, via XPO Logistics. Throughout 11-OCT, we had at least 1 adult staying home to receive the shipment. Yet, no one show up on 11-OCT, neither anyone ringing us up until 6:31 PM. At that point, IKEA called us indicating delivery failed because the route is being blocked by police. IKEA person also indicated the driver been trying to contact us *multiple* times but no one picks up. We further received e-mail stating delivery attempt failed.

I bought 500 USD worth of furniture in Japan. Eight months later, I had to return to the US and sent back all furniture new, unused, with the packaging not even opened. IKEA Japan has a 365-day return policy and I have several emails acknowledging I was owed a full refund. And then, because of an error on their end, they could not process a refund to my American credit card! I didn't understand - it was a MasterCard that can be used internationally. It was the same MasterCard they had no trouble charging 500 USD in the first place. For four months I've been arguing back and forth with IKEA. They will only mail a check to a Japanese address; I asked them multiple times to contact IKEA US for me, so that my American CC could be refunded. They refused. I reached out to IKEA US for help - they also refused. This is a total scam.

I purchased two IKEA twin mattresses for my set of IKEA pull out beds on September 7, 2017 when we arrived in California. One was about 4" high and the other about 5" high designed specifically to go on those pull-out twin beds; they have compressed in the center by two inches each making them virtually unusable after only two years.

This is the most horrible and frustrating experience I have ever had with any customer service I have had with any retailer! I order the Havsta shelving unit on Sep. 9th and granted I was very busy that weekend so I scheduled the delivery for the 21st. The 21st comes along and there is an error in my order so I get an email that says so and that they are going to reschedule. I call them and when they went to transfer me to the right department instead of putting me on a queue or to offer to call me back the telephone just ends the call. So I was left to wait for an email from them.

Very disappointed with this facility! Although they are a Pick-up and Order facility, they do have items for sale and cabinets, etc. showcased. As such, I arranged for a consultant to come to my home to assist with a kitchen renovation I was planning. This was at my cost of $224.87 with taxes included! They did not show up as arranged appointment, resulting in a loss of both time and income for me!!! I called the locally listed store and was put on hold off-and-on for over an hour!!! I then discovered that the call was routed to the 'BURLINGTON' store and never went to Windsor at all!

I like Ikea products but their delivery is awful. Like nightmare bad. They charge $100 for delivery! They will give you a 12-hour window for delivery during a workday and make a call right when the driver gets to your place and if they miss you, they will charge another $50 for redelivery. The customer service is rude and ineffectual. I had to make three separate calls to get the delivery rescheduled. And that was not because they were busy. That's their system! Reminded me of government offices back home in India! If you have Ikea within driving distance go for it. But if you opt for delivery be ready to pay a lot of money for terrible service.

I bought a unit online and due the complete lack of customer service I will never buy anything here. It had to be returned to a store cause the phone support is unbelievably bad. The fact that you your company says you are unable to answer calls because you’re too busy, is absurd. When we returned to Portland store, we only got the price of the unit in the gift card. So I guess we're out the sales tax, and the shipping. Plus I’ll never buy anything there again. So the gift card is pointless. Then it took 10 days for them to answer my email. That’s not quite between 48 and 72 hours. We had already took it to the store. Too busy to answer phone call!!!! Unbelievable! But I will be sure to let everybody know about my 1st and only.

It is near impossible to get someone to answer the phone. No one has responded to any of my emails. I will never attempt to buy from IKEA again. I was told to purchase my order online, then call customer service and they would assist me with my total. After about the 75th time trying to get through, I finally got someone to answer. She them told me I needed to email another department to get my needs met. So I did. I have emailed them several times now and nothing. In my email, I said DO NOT SHIP until my total is correct. Still, no answer. I got an email today that my order has shipped. I emailed that department as well as the department I had been emailing before. So, I have cancelled my order (well emailed bc no one will answer the phone) and I will REFUSE the delivery. Communication is the worst I have EVER seen with ANY company. Never again!

DON'T order anything online. Never received my order. I call and the call always gets dropped when they transfer me to "someone" who can help with a refund. I've called in the morning right when the phones open, afternoon and night. Customer service is not only terrible but it's non existent. Just go to the store if you absolutely have to buy one of their products because if you need a refund you'll never get it. Horrible. Never had this much trouble or my money stolen by a company before. I've had bad experiences but in the end they get resolved. This wasn't the case.

I bought a mattress online based on the guarantee that I can return it if I don't like it. To return an online order I need to call them so I can schedule pick up. I've been calling them for the past 4 days, multiple times a day and the automated message always says that they are experiencing higher than normal call volume and then it hangs up. If it's higher than normal volume, then why can't they place me on hold or collect my number and call me back when they can? Or why they don't increase the number of telephone reps? Otherwise their return policy is a scam. As you can buy something based on the promise that you can return it but when you try to return it you cannot get hold of them. TOTAL SCAM!

We went shopping in the Hicksville store and purchased two Gronlid armchairs in a light green fabric cover. Merchandise arrived missing the covers for both chairs. Continual attempts to reach the company proving useless. Automated voice switches caller to a variety of choices ("damaged goods, press... missing parts, press...") and then after asking about taking a survey after your call, it's announced that caller volume is too high to address your issue and disconnects. Filling out the online form also proves useless as after inputting all data it won't budge/send.

I order same product from mart89.com, the quality is not very good. But I order Ikea products is really good finish and deliver to me on time. I suggest many other my friends a relative to order Ikea same entertainment unit. All those peoples are also satisfy.