IKEA Reviews

Absolutely the worse customer service of any corporation (even worse than Comcast). Actually they have "NO" customer service. I would rate less than 1 star if I could.

I am a business customer and have a ten-year warranty which IKEA will not honor. These tables have such a thin layer of laminate that they chip showing white spots on the table - MITTZON Foldable table with castors, black, 55 1/8x27 1/2 ". DO NOT BE A BUSINESS PARTNER WITH IKEA!

The worst most incompetent service. They sucks! Do not facilitate anything, do not deliver, do not respond emails nor phone calls to schedule deliveries, they do not wait 2 min to drop off furniture.

I have been waiting for a refund for over a month! No satisfactory resolution despite calling customer service multiple times! That's just holding customers' money hostage!

I am extremely disappointed with my experience. I made a purchase in-store on January 18, 2026, and paid extra to have my order shipped, expecting a smooth and timely delivery. Unfortunately, it has been the complete opposite. As of today, I still have not received my order. Every time I contact customer service, I’m given a new excuse and my delivery keeps getting rescheduled. There has been no accountability, no clear communication, and no effort to actually resolve the issue. Paying extra for shipping was supposed to make things easier, not create more frustration. This has been a very inconvenient and disappointing experience, and I would not recommend relying on their delivery service.

I placed an online order with IKEA of Tampa totaling over $1,200, and unfortunately, I never received it. This has been an incredibly frustrating experience, especially considering the amount of money spent. After realizing the order had not arrived, I immediately reached out to customer service for assistance. Over the past week, I have made multiple attempts to get help through different channels, but I have not received any meaningful support or resolution. Each time I contact them, I either get generic responses, no follow-up, or I am passed from one representative to another without any clear answers. It feels like my concerns are not being taken seriously, and there is no sense of urgency to resolve the issue.

Customer service is not existent! Multiple calls accomplish nothing. Start by researching the CEO's email and contacting that. You will get a call back and then you realize the problems begin at the top and filter down. BUYER BEWARE and research carefully before spending money in an IKEA store.

IKEA is great for affordable furniture with a modern look. I like the variety and how easy it is to find pieces that fit small spaces. Assembly can take some time and the instructions aren’t always perfect, but once everything is set up, it looks good and holds up well for the price. Overall, a solid option and I’d shop there again.

Although the furniture is price-friendly. The instructions to assemble needs a lot of work. They are not clear. I wouldn’t kill them to put number stickers or something on pieces to help. My daughter moved in her first apartment on a budget, so IKEA was a good choice. But certain item we needed to disassemble and reassemble because instructions were not clear.

This company is awful. We ordered a coffee table for my nephew's apartment. His mother, my sister recently died. So I and my husband traveled from Pennsylvania to Topeka, KS. To help him move. The table was supposed to arrive last Wednesday. But we got an email that it was delayed. My husband called and was told the delivery driver forgot to put the item on the truck. So, Ikea refunded the delivery charge and says the company would assume the table and chairs for free on Saturday. So, we are headed back to Pennsylvania and no one showed up to assemble it. Called the company and all they said was there was NOTHING they could do. This is pitiful customer service. Now we have to figure out something for my nephew, who is on the spectrum.