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First delivery date 3/13/18- between 1:00-5:00 pm delivery truck never showed up. I call North American logistics. Said they have not received the shipment from Ikea and will call when it comes into schedule delivery. Second delivery date. 3/20/18 between 11:00 am- 3:00 pm. Someone was home all day. The driver knocked on wrong and left. Did not call number I have on the door. When I call NAL they said the driver knocked on the right door. I look at security cameras and clearly the guy knocked on wrong door. They won't have him turn around even though it's only been 15 minutes since they left and tell me I need to contact IKEA to schedule redelivery.
Customer service with NAL is terrible. I have been calling Ikea every day 3/20, 3/22 and again today. On hold for 30 minutes each time (3 calls per day) I cannot be on hold forever and need to hang up. I am on hold as I type this 45 minutes now. Unbelievable and Unacceptable customer service. I will never ever order anything from IKEA for delivery ever again! Buyer beware, save yourself the headache!
Ordered March 13 at 6:42 a.m. Order information - delivery set at March 19th. Came and went. Tried calling CS several times to no avail. Website useless unless you enjoy going around and around getting the same non-information again and again. No tracking data provided other than "Parcel" so no way to track. March 20 got email saying shipping beginning - shipping label created for FedEx. Still no progress on actual shipment. Let's just leave it as not exactly Amazon.
After purchasing a sideboard piece of furniture to be delivered, I cancelled it within 4 hours realizing I had made a mistake on measurements. After waiting over an hour via phone, I was informed the delivery would be stopped and my money refunded. I then received a delivery call and yet again spent an hour waiting on the phone for them to tell me I really needed to go back to the store to solve the problem. (100 miles round trip). Went to the store, got nowhere but somehow the delivery did get cancelled. Was told I would receive a call the next morning to issue a refund. Nothing, nada.
No call even after I left a message the next 2 days on their machine. Now, it's been since March 5th to March 17th and still nothing to be heard. Waited another 1-1/2 hours and got disconnected at that point. I have now contacted my credit card company and will dispute this purchase and the charge for delivery that never happened! It's pathetic that this store is so poorly run that they can't even return a phone call. Needless to say, it was my first and last experience with this company. BEWARE! There is not a single positive thing I can say about IKEA.
I had ordered a dresser from Ikea online and was emailed a shipping date. So I took off work, waited for my delivery and nothing came. I called the delivery company and they let me know at the end of the day that Ikea did not deliver all the parts to my product. I call Ikea to resend product and a new delivery date. They inform me they no longer have the product in stock and will refund me my money right away since this was their mistake. This was beginning of February. February 20th still haven't gotten refunded or a new dresser. I call Ikea again and they forgot to process my refund and told me it will show up to my bank account the next day.
Mind you each call to their customer service is about 2 hours long and this day their customer service supervisor hung up the phone on me. So unprofessional. Now it's March 16th still haven't gotten refunded. The supervisor again told me the refund will happen next day but I doubt it and the supervisor his name is David gave attitude and said he is not obligated to help me get my money back. Ikea hires the worst people for their customer service and for a supervisor who refuses to help should be fired. All I want is my money back and not feel like Ikea is stealing and lying to people.
First you cannot change the pickup date on an online order. Then you call customer service the message "you can not use this line because you are out of area instant the reason for 800 #". Then website says CS opens at 6 am but a message (later same day) says 9 am. CS is no help any way. They can't do anything. Had to cancel the order and redo it but no one told the store. Then they had wrong items on the cart. Had to go to returns to straighten this out. Needless to say I won't be going back to IKEA.
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I ordered a couple shelves online. The shipping time was not bad. Once I received them and opened the package I looked over the shelves and they had scratches and some other nicks on them. I complained to Ikea and they sent me new ones. When the second shipment was delivered again I looked over the shelves, and again they had scratches and nicks and one had a strange deformity in the shape. I did not bother to reach out to Ikea again about the second set of disappointing products and instead I purchased shelves elsewhere that were much better quality and condition.
I ordered several items for over $1000 online and paid the delivery fee. A delivery date was provided when order was placed and I was advised that a time window of delivery will provided by their shipper one day before. I never received any timeline notification from the shipper so I took the day off and waited for the delivery, tried calling IKEA several times but gave up after being on hold for over 1 hour each time. They never delivered the order and no one contacted me, so I wasted a full workday. Called IKEA again a day after and finally after being on hold for 1 1/2 hour someone actually answered my call. I cancelled the order but they will not credit back the delivery fee charge, although they delivered nothing was delivered and I wasted an entire day.
Horrible customer service, messed up online ordering delivery process, nonexisting communications. This outfit has no business being in the online business, they have no clue what customer service is. Stay away from online orders from IKEA, and god forbid, if you ever have a need to contact them be prepared to be on hold for well over one hour.
I made an order over 2 weeks ago. It was never delivered and the shipping company keeps delaying. I paid for delivery. WORSE YET, Ikea's phone numbers are DOWN. If you try the 888 number it will always say "all circuits are busy" or "Nonworking number". There is no option for "chat with a live person". Their service is horrible and inexcusable. I am demanding a refund with my credit card company. Their lack of service is BEYOND disgraceful, reprehensible and unacceptable. They should have some level of communications with customers but NOTHING. Zero. Try calling them and see...
I went to the IKEA for home miscellaneous. When I was at the cash register one of the items’ price was wrong. I tried to let the cashier know about that. She didn’t let me finished and started yelling; “listen! Listen! Listen!!! You’II have to wait until I finish”!! I was with my wife at the moment and tried not to lose my cool. What kind of customer service training IKEA provides for its employees? I will never be back and will not recommend it either.
Wow! You really wonder about a business when you can't reach customer service. I get all circuits are busy, # not available at this time according to Verizon Wireless. It doesn't matter when I call, samo, samo. So I've sent an email but even that was an ordeal. The first contact sent me to a site for Chinese or Japanese - whatever, you get the picture. Now this was my first trip to IKEA. Being my first time it was tricky to navigate how their system works. Had to go back out to car to get glasses - took at least 20 minutes and my husband wondered what happened.
Anyway found some cool stuff, got 1 check out line - 1 person and a line of people. The lamp I purchased was on sale but found out after we got home that we didn't get the sale price. By the way we were hustled through the line - and then no bags - had not had them for a week - really??? I could buy one though - hahaha. We are 2 hours away so going in to take care of the issue seems ludicrous. Planned on buying a recliner on next time through for son's apartment but am hesitant. I am really disappointed!! I can overlook other stuff - BUT LACK OF CUSTOMER SERVICE??!
I was hesitant to use IKEA delivery after reading reviews here, but since the prices got so much cheaper, I did it anyway. I ordered three separate times, and all went smoothly without any problems. Two of the orders were small items that were delivered through parcel service which they use FedEx. They emailed when the item was sent with a tracking number, and delivered on the date they said and no one had to be home. I also got a large furniture delivery with their truck service. It gave me an estimate of two weeks and said they would email me with an updated date when the time got closer.
I got an email, text message and phone call confirming the date and time and 4 hour window two days before. On delivery date, they called 30 min before arrival. I did have to be home for it, but they were very communicative about when it’s would be. All items came in good condition. I’m very pleased with this service as the price for delivery was so cheap considering I live 1.5 hours from the closest IKEA.
Paid in advance for kitchen cabinets and delivery charges to be delivered. 2 weeks waiting, several phone calls & e-mails to them because we hadn't heard from them. We finally get to their "support service", they can't find/lost our order. Then, it finally arrives with boxes missing! Once again we call, ooops, their mistake! Were told another 2 weeks to send the rest!!! We had no kitchen, had to keep calling them, they don't deliver our full order, then we're told another 2 weeks for the rest. They did not help us, did not apologize, nothing. We'll never use them again or recommend them to anyone. They had our money & that was the end of their responsibility.
I ordered full furniture for two bedroom apartment from IKEA North York in Toronto and the goods were supposed to be delivered from IKEA distribution center. A truck showed up with driver and his helper both angry not listening and like people high in drug or alcohol. The building security asked them to put their truck in safe and designated cargo position. They didn't listen and demonstrated annoying attitude.
I asked them to use proper tools and equipment like the truck tailgate and hand lift to offload the items but they didn't care. I had to take some pictures and as soon as they realized I am taking pictures their face turned red and they started throwing few items which I had purchased and the broke them all... wow. I was shocked. I did not accept the delivery.
Since then in spite of sending a full complaining report to the IKEA Canada Quality department and resolution center including pictures and name and contacts of eyewitnesses, IKEA neither has sent replacement nor responding to my emails and this is really awful. I have not been able to furnish my two bedroom apartment and I had to move to hotel and I hired a lawyer. If you want to buy from IKEA consider your purchase with no backup... no after sale service and no correct delivery.
Ok, so just read their delivery FAQs - I was told to expect delivery yesterday, then got an email saying that delivery would be today between 9 a.m. and 9 p.m. I assumed with such a HUGE timeframe that there was no way they expected someone to be home. Well, I guess I was wrong about that. Luckily my 18-year-old daughter had to be home today anyway as she wasn't feeling well, but she intentionally sat on the couch all morning waiting/hoping that her bed would be delivered. I get a voicemail while at work at 10:45 a.m. saying the trucks were at my house but that we were needing to reschedule because they couldn't reach me!
In their FAQs, that you only see if you click on them and are not clearly stated in the body of their email or when you order, someone 18+ has to be home and if the delivery has to be rescheduled you have to pay a redelivery fee. For one, who has TWELVE HOURS to sit at home waiting for a delivery? For two, someone was home and the delivery people were what - too lazy to knock on the door??? NEVER ordering from them again and don't think I should have to pay a redelivery fee. To top it off, I've been calling the guy who left the voicemail about redelivering and he's not answering - trying to see if they can redelivery yet today or tomorrow as I cannot afford to take an entire day off of work for a bed to be delivered! Ridiculous!!!
In general I find IKEA customer service very good but today I was made to wait half an hour to request an item that I couldn’t pick from the racks myself. One member of staff helping a customer in front of me at an order point while several others stood around chatting despite my asking for help. After waiting half an hour I went and found another staff member who was rude in her manner and told me to wait as there was only one customer ahead of me. When I told her he had been dealing with them for half an hour she begrudgingly put my order through and told me to pay and then pick up from another point, again in a rude and hostile manner. So off I go and pay thinking yayyyy I’m on my way home only to then to have to wait another 40 Minutes for the item to arrive for me to collect it. Staff were rude and unhelpful. I will not repeat this again. IKEA adios forever.
I purchased items online and only half my order was delivered. Never mind that the scheduling process with Ikea was a weeks-long ordeal with zero customer service. When my order was finally delivered, an item was missing. The delivery company said Ikea would contact me. That never happened. I tried for days to contact Ikea (spending HOURS on hold) and was unsuccessful. Now when I call, the phone doesn't even ring. So Ikea has my money and apparently no intention of delivering the item they charged me for. How does a corporation this large have such horrible customer service??
I am so upset and disappointed with IKEA's delivery service and in store customer service (Burbank, CA). I ordered my products on a Friday and paid for delivery and installment. I agreed to the service because they said it would be delivered two days later, on Sunday today at 9am-1pm. Mind you I have guest coming in tomorrow morning and need a dresser in a bedroom for my guest. When they delivered my items they only had 2 out of my 3 items. My biggest needed purchase (dresser) they did not have. The delivery men said they knew nothing and only had two items on their order paper, I had all three on mine and yes my bank was charged the $600.
They said call the number on my paper, because they know nothing. I was on hold for over an hour, so I decided to walked in the store. They said the item was out of stock and they will deliver when they got it. I stated it was not acceptable. Someone should have called/emailed me to inform me so I can then pick another dresser to be delivered. I asked for a refund on my deliver. THEY DECLINED. The person I talked to was JACKY. She even asked, WHY? They should refund! She said, they could refund my item and I can pick another dresser for deliver that day. Great! I thought.
They then asked me to go pick my item which I should have done because I paid for that as well, for them to go pick it out, (meanwhile my two small children and I were sent back-and forth while everyone kept looking at each other like I was the problem. I just got my delivery AND THE DRIVER JUST INFORMED ME THEY DO NOT INSTALL BUT JUST DROP OFF!! I paid $160 for installment and now it's 9 pm. Now I have to go back in AGAIN tomorrow to fix this issue. I hope I don't get Jacky again. They treat you like you're the problem. Now I want my installment fee back.
Having saved and planned for our new kitchen for months, paid in full weeks in advance, we await the delivery of our new Ikea kitchen. Timed four hour delivery slot meant that we had to take time out of our busy professional lives to take delivery of the units. Delivery date was confirmed by Ikea by text so all was set and we wait and wait... After several further telephone calls we are still none the wiser and still no delivery. To be quite honest I am totally ** off, a simple phone call from Ikea and we could have rearranged the delivery date avoiding our loss of confidence and wasted day out of work. The fitting team can no longer start as the units are not on site and because our old kitchen has now been decommissioned we are without a kitchen sink, totally unacceptable.
I ordered some furniture online from IKEA on Feb 1. At that time I was charged $50 for delivery and asked to select a tentative delivery date. I selected March 5 (tomorrow) because I was busy the last two weeks of February. When I ordered, the confirmation stated that my approximate delivery window would be 8 am - 5 pm and that I'd be contacted by the delivery company to confirm. Since then I had heard nothing, so I called IKEA. I was on hold waiting for a customer service for 45 minutes. I know that when you request a delivery of this nature, you can't be too picky as the deliverers have lots of constraints. I'm also in a rural area and I'm sure that adds complications.
Delays and so forth are expected, and I'm in no huge rush to get the furniture. However, people who work need some sort of information to plan the week around. The contractor is closed today so I cannot get any information. I believe the system should force contractors to provide some notice with 24 business hours of the tentative delivery. I wonder if it would really be so hard to have some sort of centralized tracking system that contractors are required to use? UPS, USPS, and other online furniture companies I've ordered with to my address use contractors and are able to provide detailed tracking info. I appreciate that IKEA offers a great balance between price and quality, but $500 is no small investment, and I would gladly pay extra to have some confirmed tracking or information about when I need to be here to receive my order.
I will add that the IKEA employee who spoke to me on the phone was very polite and seemed to be able to give me the info I will need to communicate with the contractor tomorrow, but it doesn't really improve my satisfaction with the situation. I will have to call the contractor first thing tomorrow, and for now I have to keep the entire day open which is a big inconvenience from a work standpoint. I have been trying for an hour to figure out if I need to be home tomorrow and at what time. This is a major gap in their system that I believe would be fixable if there was willpower to fix it.
This has been a MISERABLE month and half experience with Ikea. I wanted to buy a standing desk so I looked online and it said they had 14 desk in stock. I checked immediately before I left. Called and confirmed they had 14 in stock. When I got there, they were out of stock. An associate told me that although the online inventory shows that they have 14 in stock, they're probably all in shopping carts, waiting to be paid for. (Ok, I have a HARD time believing that in the course of my 50 minute drive from home to the store, that all 14 desks were taken up by shoppers.)
So I decided (huge mistake!) to buy the desk online and have them deliver it to my home. I waited a week and half - finally the day before, I get an email from Ikea saying that they had to cancel the delivery of my desk and that I needed to call and reschedule delivery. (Awesome, right?!) So I call, and I'm on hold for nearly 2 hours before I can finally talk to someone. They said that they couldn't reschedule the delivery for me just yet because the warehouse that would deliver my desk had not received my desk.
So it could be a couple weeks before they could schedule a delivery date. (I had already waited a week and half.. then they're telling me it would be another 2-3 weeks before I could get my desk? Ha, no.) So at the suggestion of Monell, the lady who was helping me with this, said to cancel my online order and go to the store and buy it at the store.
While I'm on the phone, (on hold, naturally, they just love that hold button.) my boyfriend calls the store and explained the situation and asked if they could hold the desk for me so I could pay for it when I got there. Their response? Nope. First come, first serve. But said that I could pay for the desk online then come pick it up at the store... So I get transferred to Deidre to process my refund for the original online order. She told me they would refund me for the full price, including the delivery fee because the delivery company has not yet received the desk. She gives me a case # and said it would be 7-14 business days to process my refund.
After I hang up the phone, I go online to pay for my desk and go pick it up at the store. I had to wait for an email confirmation from Ikea before I could go pick up my desk 3 hours later. Never got the email, I had to call the store (after being on hold for some more) and have someone confirm that, yes, I could come pick up my desk. I thought, great, I finally have my desk and my horrible experience with Ikea is FINALLY coming to an end! What's left is to just wait for my refund.
Oh, the story doesn't stop there. It's been 3 weeks (more than 14 business days) and still no refund! So I call Ikea, I'm on hold for an hour before someone picks up. I give her the case number, and she tells me she can't find it, so what's the order number. I give her the order number. She tells me that there was never a refund initiated for that order and that there is no case # that exists for me. (Thanks Deidre for lying to me. You rock!)
I'm currently on hold with Ikea for the past hour and 36 minutes and still counting... I'm probably never going to get my money back. This means I've paid TWICE for a desk. This is the first time I ever shopped with Ikea. This is the LAST time I will ever shop with Ikea. Their customer service is just HORRENDOUS. The entire experience has been nothing but a disaster from the get go and nobody gives a ** about trying to remedy your experience. They don't care about you once they get the money from you. Good luck getting your refund, you're not gonna get it.
My recommendation? Don't buy anything online and don't ask them to deliver it for you because you will get screwed over. Only buy if you are able to go to the store and walk out of the store holding the items in your hand. If they have to put it on back-order, you're better off waiting until they get more product in the store then going back to the store. Their online shopping experience is horrid, their customer services is dreadful. They'll keep you on hold for hours. I've already spent 10+ hours on the phone with them just trying to get this issue resolved.
Summary: Strike 1: telling me they had desks in stock - wasted 2 hours driving to find out they didn't have any in stock after they told me they did. Strike 2: Telling me they didn't know when they could actually deliver the desk. It could be another 2-3 weeks on top of the week and half I had already waited. Strike 3: Fake processing my refund. Yeah, I'm looking at you Deidre. Strike 4: 10+ hours on the phone to resolve a simple issue. 4 hours of driving. Strike 5: Every single person I've had an interaction with at Ikea has been the attitude of "you're a nuisance, buy your stuff, don't bother me and go away". Ikea is a very poorly run company. They don't care about their customers at all. After reading some of the reviews here, yeah, I am pretty sure my perception of them is accurate.
I don't write reviews (because ain't nobody got time for that) but I decided that I needed to take the hour of my life and type this review in the hopes that if enough people complain about their ** customer service, maybe something will be done about it. Maybe not. The only way is if people realize that the power to bring the company down lies within us (the people). Stop shopping there. Then their revenues will go down and they'll have to start considering what they need to do to bring up revenues.
Ordered online, took almost two weeks to receive. Lamp top receptacle would not accept a regular light bulb base. This was not indicated in any of the information online or the instructions included. Called customer service, explained situation, she had no idea what I was trying to explain, put me on hold to get help, no one came back on the line, I hung up. There are no return instructions in the package. The nearest store is not convenient. If this is the treatment you get with a lamp, can you imagine ordering furniture or even a kitchen? Buyer beware!
I ordered furniture in-store at IKEA. They said it would be delivered within a set time frame on 02/17. The delivery men showed up to the wrong house and had me wait until they came to the right place. One of them then dropped and damaged my TV unit. After they left, I realized the sofa had a part completely broken off as well. The boxes had dents, holes, and footprints all over them as well. I had to then spend 1.5 hours on the phone before speaking to a single person about this experience. They told me they'd refund delivery and schedule a redelivery for the broken furniture. After being placed on hold 3x, I was told they were having issues and they'd call me back in half an hour. 1.5 hours later, no calls. I called back the next day, to be on hold for another hour and a half, to have them finally schedule the delivery for 02/26.
That Monday I get a phone call saying there was a truck failure and they won't make it. I rescheduled to 03/01. I received no confirmation call the day before, and none today. No one showed up. I called back, spent another hour and a half on the phone, to reschedule delivery for 03/05. Absolutely abysmal. Am I ever going to get a replacement for my broken furniture?? Additionally, I was due a refund for recalled furniture. They came to pick up my dressers half an hour early and then blamed me for not being home, even though it wasn't within the time frame. They also said they didn't even have room in the truck for the furniture so they'd have to come back later. Finally, I was told the refund check was shipped out on 02/13. On 03/01 I still haven't received it.
My son and I ordered furniture. They said delivery would be 2/22. It never came because they didn't have it on the truck. I called and got a specialist who said I would get it the following Thursday and they will refund my delivery fee. I called to verify delivery for 3/1 (following Thursday as stated) and they said that the delivery company only comes every 2 weeks so I won't get my furniture until 3/8. I called and they said there is nothing they can do about it. Basically too bad. And I have yet to get my refund.
I ordered some furniture online from IKEA and have yet to receive it. I called and waited 45 min to speak to a rep who at first couldn't find my order and then after waiting on hold for another 30 min for her to speak to the delivery company comes back on the line and says, "The delivery was set for Feb 24th but that's no guarantee so call back Monday if you haven't received a call from the delivery company". If I had known it would take a month to receive my furniture then I definitely would have ordered it from another place. I will never order anything online from IKEA ever again! This is ridiculous!
I just hanged up with the worst customer service experience I have ever had. The person would not listen. I ordered a bed and mattress from them and after waiting for it for 2 whole weeks (not the promised 2 days you get in the store) the person that came to make the delivery after just 7 minutes decided to leave. When I call him back he just told me that he was too far away and that I would have to wait until tomorrow. When I called his supervisor he just calmly said that I could cancel the delivery but that they would not reimburse the money because the guy got there. I just could not believe that they would just charge me $55 for 7 minutes of non-service. So I took the hit and cancelled the order and then took the delivery still. I will be filing also a complaint with DACO about this and people in Puerto Rico don't use the IKEA delivery service. It just is not worth it. As for myself I will never buy again from IKEA PR.
Never buy any faux leather item from Ikea, especially the Friheten Sofa Bed. When we bought it was advertise all our sofa comes with 10 years warranty. But after 18 months, faux leather started ripping apart. Contacted Ikea and told, the warranty of this Friheten sofa bed has only 1 year warranty. Sofa bed faux leather should last more than 1 year. Nobody buys a sofa to lasts only 12 months?? Friheten faux leather is so poor quality sofa bed, never buy Friheten sofa bed and if possible don't buy anything from Ikea if you want to last for 4-5 years. Ikea faux leather is scam.
When you go to store to buy, they will tell you it's highly durable with 10 years warranty, but it won't last very long. Purchased Poang armchair with leather cover. Both sofa bed and Poang chair are in same living room, the Poang chair’s leather/faux leather is fine. But Friheten sofa bed faux leather is coming off, ripping everywhere. Ikea do not listen when I told them the quality of their faux leather is extremely poor on this sofa bed. Ikea must look into quality control of faux leather sofa beds. I checked into and I can't find this faux leather with this sofa bed anymore. So Ikea must have stopped after many complaints. I am asking Ikea how long their faux leather items should last? They say one year!!!
Order was short shipped with no notification or verification. Phone is not even answered and messages are not responded to in a week. Issue could easily be fixed but there is systemic issue with store and I would avoid any dealings with them unless it is simple pick up items. I won't return ever. I opened first ever credit card claim and they can deal directly with AMEX going forward. I suspect claim will time out with AmEx as well resulting in a refund.
I ordered a bed from IKEA and revived an automated call stating it was in and I needed to schedule a delivery date. I did that through the automated call and it stated that I was scheduled for 11 Feb and would receive a call about the time frame. We never received a call and when I called to inquire I was told it was never scheduled even though the automated system stated I had a confirmed delivery date of 11 Feb. This is ridiculous and this will be the last time I buy from IKEA. We are a busy family and we need reliable service which apparently IKEA does not give. We had to reschedule for Tuesday and am hoping that will happen. Had an email sent to me confirming but that does not mean anything. Very disappointed.
Purchase a bed in store, sitting in line forever. Purchase the bed for $400.00. Waiting to pick it up. Store gets evacuated from a "bomb threat" (aka their own products in their parking lot). I've already purchased the bed and I'm unable to bring it home in the truck I rented to bring it home. So they have my $400.00. I have no bed. Great, rent a truck a second day in a row. Have to wait in line, talk to returns then the furniture place where they tell me it's "priority and will be fast." 45 minutes later they finally bring the bed out. No one offers to help put it in the truck. Whatever. Get the bed home. Drop it off, return the truck. Next day go to set up the bed after completely dismantling the old bed and find out it's the wrong color.
Say whatever attempt to install the new bed so I have something to sleep on. Bed ends up being a faulty piece of garbage. Call customer service and they want me to PAY MORE money to send out a new piece but won't issue a refund until they pick up the other piece. Want me to rent a truck AGAIN to get the piece of crap back to their store, or take basically an entire day off for their people to come pick the garbage up. Worst experience I've ever had with company. IKEA has no customer service and doesn't care a single ounce about doing the right thing for their customers. Literally horrible. Jacksonville Florida IKEA will never get a dime from me again.
Worst customer service ever. Had to return a Friheten sofa bed after it sank in the middle in about 6 months (I'm not a big person). Got a store credit and decided to buy a bed and base from them. The bed base cracked in less than a year, causing the mattress to also sag (as we didn't realize the frame was cracked right away). As with the sofa return, Ikea customer service was a nightmare to deal with and consisted of multiple phone calls, emails and photos. It has now been a month since we reported the cracked frame and we still have not been issued a replacement or refund or anything. I will NEVER be purchasing IKEA furniture again. It's definitely not built to last and their customer service department should just be called their Defence Department, as they don't care about their customers at all.
IKEA expert review by ConsumerAffairs
IKEA has gained a cult following thanks to its affordable pricing and multifunctional pieces. The company is continuing to franchise locations, and there are entire websites that are devoted to how to use IKEA furniture in your home.
IKEA Family program: The IKEA Family program is free to sign up and gives you exclusive access to promotions and special sales. Some of the benefits include free tea or coffee at the store restaurant and 90 day price protection.
Worldwide locations: IKEA stores can be found across the globe in 41 different countries operating more than 330 stores including franchises, with more locations being added all the time.
Multiple delivery options: IKEA flat-packs its boxes for easier transport, but if you don't have room to take your new furniture with you, delivery by truck is available for a flat fee. You can combine several items into a single shipment for the same price.
Business furniture: While commonly thought of as a residential furniture store, IKEA also has a variety of items for businesses at affordable price points.
In-store restaurant: In many IKEA stores they provide an IKEA Restaurant that features Swedish-style cuisine so you can take a lunch break or grab a quick snack to improve your shopping experience.
Best for: Cost-savvy shoppers, families, DIYers and individuals.
IKEA Company Information
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