IKEA Reviews

Started out ordering our kitchen in two orders that were to be delivered. They delivered drawers, shelves and doors for base cabinets that were back ordered. We went to the store to pick up cabinets that were still back ordered, because they weren’t available for delivery. They order a lot of extra parts and they ordered the wrong drawers for our cook top cabinet. The cabinet needed short drawers for ventilation and they assured us they would order it that way, but didn’t. Two trips to get the correct drawers and return the incorrect one (after assembling and finding they were the wrong size, and then disassembling so I could fit them in the car). I have spent close to 12 hours on the phone, mostly on hold, trying to resolve issues about wrong cabinets to non functioning cooktop. The cook top instructions had me call Electrolux for issues, and it took 60 minutes to determine that I needed to talk to IKEA, but they transferred me.

I purchase a basic bed and a night stand with the assembly. I received an offer from Task for 55 $ for 1hour and half of work. The guy showed up and he took 2 hours only to install the bed. I had to send him away and install the nightstand bymyself. They charged me $71. This is a scam. Ikea is the worst. Awful.

If I could give a negative star review I would! I placed an online order a week ago for three new beds for my children who are about to move into our new house. IKEA specifically told me my delivery date would be Sunday of this weekend between 12 and 4 PM. I scheduled someone to come in and put the beds together for me based on the time that they would be delivered and Sunday come 330 when no beds had arrived I called them. After holding for over 25 minutes I finally got hold of someone who said that from what they could see my order never made it to the delivery company and that it would be delivered on Tuesday instead. Not only was I frustrated about the fact that, obviously IKEA knew earlier that day that my order did not make it to the delivery company and nobody notified me but it took my call at the last minute to find out that I wasn’t going to get it until days later.

Ordered a new pantry cabinet for my kitchen. Was told that the only day they could deliver was Sunday. Well weird but ok. You have to wait until the day before the delivery to get a text and they'll give you a 3 hour window. So I get my window of 9:00 - 1:00. Sitting in my condo, ready at 9:00 am...waiting....waiting....waiting. At about 12:30 a call is made. My brother actually made the call because he was the one who ordered this for me and had all the info. After being on hold for at least 30 min, someone finally answers and looks up the delivery. "Oh, it's not getting delivered today and you'll have to call and reschedule." WTH?!!? IKEA, you told us the specific day and time frame this delivery was going to occur and then canceled it??? No notice given, no reason for it. I've sat here for 5 1/2 hours now waiting for a delivery that was apparently never going to happen today. And now I'll have to do this again. Beyond angry.

I find completely unprofessional that that Ikea cancelled my order after the delivery window was closed instead of cancelling it after I placed the order if there were any issues. They gave no justification as of why they cancelled my order. I counted with the delivery as I had people coming over my house and was left without the furniture I counted with.

After designing a kitchen, sorting what was or wasn't available and talking to a helpful representative, I placed an order for all new kitchen cabinets in December 21, 2023. I was told 4 cabinets were temporarily out of stock. I placed the order believing "temporary" to be a week or two behind the bulk of the order. I seriously regret that decision. The part of the order in stock was promptly delivered. After that I heard nothing. I called today, 23 January 2024. I learned that apparently no one at Ikea cares once some part of an order is shipped, there is no follow up at all, nothing. After over 3 hours on the phone and via "chat" I have learned that Ikea can't tell me when, if ever, my remaining cabinets will ever come. The 4th person I talked to finally said she had an approximate date; "sometime like February 14th or after". I don't have a usable kitchen Ikea. They just don't care.

Today is January 22, 2024. I have been TRYING to return a very large item to IKEA. The item was shipped to me in December 2023. I never opened it. I decided I didn't want it for reason that are personal. I called IKEA and set up a pickup of the item on January 5, 2024. No one ever arrived to pick up the item. I called IKEA and set up another pickup and no one arrived. I called T-Force Enterprises who is the third-party company IKEA uses to deliver and pick up furniture to make sure they come this time. T-Force assured me that they will pick up on January 8. They never arrived. I called IKEA to set up another pickup. IKEA set a pickup for January 10. I called T-Force to make sure they got the memo. T-Force said they will pick up the item, rest assured. January 10 comes and goes and there was no pickup. Round and round we go on this pickup thing for a total of 5 times.

They have 0 support after the sale. Got cabinet home that had a broken part. I have made 4 phone calls and spent 2 hours and 58 minutes on hold so far and have not even came close to resolving this issue yet

I was looking for a cabinet at IKEA. I spoke with Marcus in the wardrobe department. I told him I was unsure of the best way to get the cabinet ordered for pickup and not sure where to get the shelves that I needed for it. He knew I had limited time, so he helped with the entire process and showed me how to pay right there so I could skip the other check out line and head directly to pick up. He was friendly and knowledgeable. I was very impressed!

Today, 11/24/2023, at approximately 12:30pm at the Ikea in Tempe, AZ I was systematically refused service for insisting the checkout assistant follow Arizona Administrative Code ("A.A.C.") R3-7-402(A)(6). After scanning all our items at the self-checkout, a candle holder did not have a upc code so we called over the checkout assistant- The bigger burly guy working the self-check-out closest to the escalators and main exit. He entered the candle holder number into his tablet and stated the price for the black one was $6.99. The candle holder we were trying to purchase was grey and was posted at $4.99. The clerk refused to fix the price. I asked if he would send an associate to confirm the price as mandated by R3-7-402(A)(6) and he refused. He refused to confirm the price using any store resource other than his tablet and then only to enter the price of the black candle holder. By now the line had swelled and he said we would have to run all the way back and take a picture.

Ikea for one has terrible products. They are not sturdy and they are made from cheap material. When they deliver to your address they give you a 12 hour window of delivery when you order. However they never call you the night before like they say they will giving an estimated time of arrival. I ordered a dresser and I had to return it. For both delivery and pick up they did not give me a courtesy call like they claim they will. Instead they called me when they arrived. Save your money and get pre-built furniture instead of this garbage.

I don't understand how this company can still do business in USA with this attitude. Every year it tries to become a more disgraceful place to be a company. I bought a Hemnes dresser. One piece was a direct manufacturing defect. Another piece was broken. I called IKEA and told them to take it back and bring me a new one. Ikea said that it can't go into the house and go up 3 floors, so insert them one by one and bring them down. I said I couldn't do that. I said I could fix these broken pieces and I could use it that way. So I said at least give me a discount, but they wouldn't do that either. The advice Ikea gave me was to find a strong man and take the pieces down one by one. I have bought many of my furniture, including the kitchen in my house, but I have never seen such a terrible customer service in my life. I hope you will leave the USA market with your ridiculous advice as soon as possible.

I am doing a kitchen remodel with IKEA cabinets and appliances and it has been the most stressful, time consuming, and horrible customer service experience that I can remember. They have charged me over $1500 for items they didn't send from my original order that were ALREADY PAID FOR and sent several items more than once and charged me for each of them as well.

Just a heads up for those considering using IKEA's online order system. We decided to cancel a $24.00 dollar order, which we did, the same day of order because of a $6.00 shipping fee and we could do without the item. Regardless, the order arrived 2 days later. We called to return the item and learned it would cost $6.00 for the return. We were informed there was a 2hr window in which to cancel without incurring the return fee. They sent a return label for Fed Ex that didn't work at the on site counter. They sent a 2nd label that wouldn't download at the on site counter. After an unacceptable amount of drive and phone time we were told we needed to go to an actual authorized Fed Ex shipment center. The E-order cancellation policy should be very apparent from the start of the order process. Another consumer beware!!

I keep thinking that my next purchase from IKEA will be better. I like the style but customer service is terrible. We purchased a table and chair set and they did not include any hardware to put the chairs together. It's frustrating enough with the poor instructions but after the fight getting the table together finding that they didn't include the hardware for the chairs was very frustrating but not nearly as frustrating as talking to customer service. They asked for the store number, the till number and wasted time with no offer to just send the hardware. We had IKEA do a complete kitchen remodel and that was the most frustrating experience. They would never show up, had a boat load of excuses, until my son just put the kitchen together although we had already paid IKEA to do it. The appliances that we bought from them were crap and didn't last. You would think I would learn my lesson.

I received a damaged shoe bench and I simply want to return it. I called on Saturday, but by Thursday I still have not received a return label. So I am still waiting. I have called multiple times. There is no way to talk to a manager. The alternative is to unpack it from two boxes with the help of another person, take pictures, send the pictures, and then dispose of it myself. It would not fit into my trash can. I don't know how I would get rid of it. It is not right to ask customers to dispose of IKEA damaged goods (trash). I am still waiting for the return label.

Very bad experience, Refused to return a bad quality products within 30 days of purchase. It means they don't provide any warranty for poor quality products'. We're going to IKEA because of its return policy but will not go in the future.

Spent two days assembling a Hemnes only to find in the last step that the drawers don't fit properly. Ikea offers a return, which is a laugh: it would have to be disassembled at it weighs over 100 lbs easily. Their customer support or service is non-existent. The only way to correct the problem with *their* defective product is to give me, the consumer, a credit to TaskRabbit so they can MacGyver some solution. My solution: cancel payment. Ikea: never again!

The Ikea instructions for the armchair were too confusing. I got my dick stuck in a doorknob. My wife had to help me get out, but not before recording it and sending it to my parents. This was truly an unpleasant experience.

The kitchen planner is all about selling. They sell you products that are not in stock, may never arrive. You get your kitchen with missing pieces. But it is ok! Your product will be in stock soon! Or it might not arrive. You will have a kitchen with missing doors. Save your money and shop elsewhere.

I like IKEA furniture and what we have has held up really well considering we have 4 kids (now grown). So, we drove the 2 hours to IKEA to look at what they had knowing we would need to have it delivered. We then tried to order it online but some pieces were not available...well on the item page they said they were available for delivery but when we tried to schedule it in the cart, they were listed as unavailable for delivery. So, I did a chat, and apparently, a piece from one of the items was not available so therefore no delivery. ??? So, we waited and a couple of weeks later, both items were available for delivery on the item page AND in the checkout. I made the purchase and got an e-mail that the order was being processed. What I missed was an e-mail that IKEA canceled the order stating that the bank declined payment. I contacted the bank and they didn't decline payment, IKEA did.

I wish I read these reviews prior to choosing IKEA for my kitchen renovation. Their customer experience leaves something to be desired. It is absolutely awful. The kitchen planner allows you to do things that are not actually possible for IKEA to do and when you get to the check out portion you find out half your items are not available and they can’t give you an ETA on when to expect it. Which would be less annoying if they did not make you pay 140$ on delivery for each item as it becomes available. They won’t hold your items as they become available so they can send you the second half in one batch. They make the customer pay the consequences of their poor logistics. And then when you try to reason with them you’re met with a wall of this is our policy on all fronts.

We had to return/exchange an item we purchased because it was missing parts. After waiting 30 minutes in the return line to process it, we waited another 25 minutes to receive a new order for another box that was yet missing parts also. Once it was all figured out (another 30 minutes), we were missing a whole box and then was made to wait another 30 minutes for their pick up person to walk to a shelf to pick it out - what would have taken me 5 minutes to walk over and get myself but I was not allowed to. IKEA needs to come up with a better system as this was very inconvenient for have wasted 2 hours of my time just for an exchange. Extremely inconvenient and frustrating.

I ordered $3000 worth of furniture August 8th. Delivery went smoothly but I needed these large items assembled. A task was booked through their 3rd party counterpart initially. This tasker initially wouldn’t answer me and when he did, used my personal cell to text and ask for additional money for assembly even though I paid about $450 for assembly. I complained but afterwards spent the next 2 weeks, over 2 dozen phone calls, emails and chats trying to get this furniture assembled. No supervisor was ever available at IKEA, Task Rabbit was a nightmare. And in the end I was told they just couldn’t assemble my furniture. So I’m taking everything back. I will NEVER EVER buy from IKEA again. Worst service I’ve ever had in my life.

IKEA promotes an offer of $25 off when you open up an IKEA credit card and make a first purchase of $25+. So I applied for the card many months ago and it took almost 2 months to receive it. I promptly made a $25+ purchase but still have not received the $25 off. I have called several times but the representatives seem to have no knowledge of this offer (which is on their website) and all basically giving me the run-around. So I will be cancelling this card and certainly would not recommend IKEA or their card! Don’t get taken in by their false offers!

Ikea refused returns for unopened items - claimed box was dirty. Plus made us wait on line for 30 minutes. Stole our time. Ikea is an awful company to deal with. The quality has declined - avoid their couches.

Terrible experience. Terrible customer service. My son ordered a bedroom set for college that was to be delivered in two separate deliveries on Saturday August 5th. One arrived. Another was rescheduled for Sunday. They never showed. They later rescheduled for Friday. Again no call no show. My son reached out to them and they said all he was missing was the bed frame and he could pick that up at the store. I then called to inform them we were missing far more than the frame and we weren’t driving to pick up items we paid to have delivered. All we had was the night stands, two of three boxes for the dresser and bed rails. We were missing almost the entire bed and had a useless couple of boxes for a dresser.

I don't even know how this pathetic and sad excuse for a company is still in business. Once upon a time their designs were cute knock offs of other simple high end designs. Cheaply produced with no durability whatsoever but they looked nice enough to justify paying for it. Fast forward to the Covid pandemic and like every greedy corporation has done, prices are jacked up sky high and they keep blaming the pandemic for these outrageous costs even though we are past the initial emergency phase of the pandemic.

I was pushed into buying a e-gift card in order to complete an online purchase. They took my $641 to buy the gift card. Never delivered the e-gift card. I after numerous phone calls and 3 trips to the store, I completed the purchase in the store with American Express. They never gave me the gift card. They took my money both for the merchandise I purchase at the store and online for the gift card which was never delivered. They are telling me I must contact QVC to get a refund. “What?! Who?!” QVC does not answer the phone either. I never dealt with QVC. I only ever dealt with IKEA who intentionally stole my money and has no desire to resolve this matter. I just want my $641 back. Not a credit, not a gift card. Just cold hard cash will be the only acceptable resolution to this matter. This was 100% premeditated intentional fraud.

Customer support - VERY BAD. I asked to cancel Sofa from my order, but it was too late. It had to be delivered and then refused. I tried, but delivery boys brought some parts of that sofa into my house and rejected my refusal request. But some parts of sofa were actually refused (#1) - it was July 10th. Then I had to order pickup for return for the rest of sofa parts (#2). I received refund for #2, but I still did not get my refund for #1. According to CS agent, "According to our database those items were not returned yet". I am waiting starting from July 10th for the refund and now I am told that... there is no estimated time for refund because it's a special case. Really?? this is your special case, I don't care how you deal with your delivery company. Please return my money. I already did 20 phone calls to IKEA customer support. Can you make this refund happen??

The chair is nice, however, parts were missing. I bought 2 of these chairs but the legs for them were not in the boxes. I went online chat but was told that's just for online purchases and to go back to the store. I drove all the way back to the store where they gave me the legs for one chair but had to order legs for the second chair to be delivered by regular mail. They only sent the front legs. I called and they said they were sending the back legs which never arrived. I called again. They didn't have a record of my prior call, but stated the store would get back with me. No one ever got back to me.

IKEA lost the chair in their store that I had purchased to be delivered. They delivered my couch only but said the chair would arrive a separate day. It never arrived so I called and got such poor service that I told them to issue a refund. Still awaiting 2.5 weeks later for my refund. Spoken to several people and several hours on hold with several hangups to just be screwed around to get my money back. Poor organization and service with no regard for customers. Makes Rogers look good comparatively.

Rude. Incompetent. No respect for customers!! Yelling and screaming at employees, I asked her for directions in store she refused because she was talking on her cell! She made our experience horrible and won’t be back.

On an order of over $700 several items were missing (legs for desk tops) and I received four desk tops instead of the two I ordered and paid for, and some electronic things I did not order. Speaking with Chanel and then Patrice in customer service was long periods on hold with no productive outcome. Plus, the person from Taskrabbit through IKEA I hired to assemble everything did not show up nor cancel. Fortunately, as it turned out. I am returning everything. This is both my first and last experience shopping at IKEA.

Pathetic customer service; Very bad experience with Ikea Product and Customer Care Department. I was on the call with them more than 2 hours and every other department is transferring me another department for help. Nobody knows how to resolve the Customer query. If your Credit card is approved, you don't even receive a single email saying the "Congratulations, you are approved and you can generate your temporary credit card here". Order department can't place the order on your behalf with the credit card details on file. Credit Card Department don't even know how to generate the temporary credit card details for customer. Very very bad customer experience with Ikea.

Ordered a kitchen table online for my daughter who lives out of state. Table arrives damaged. I have no phone number in my email order to call. Go around in circles trying to find someone to help me. Never actually speak to a person. Was told in their FAQ section that if there’s a problem with an item, I need to pay return shipping…on THEIR damaged item! My daughter loads this big table in their tiny car and drives an hour to the store. There she get a merchandise credit card and has to go pick out the table again and rebuy it. Worst customer service I have ever seen. I buy a lot of stuff online. First time buying online from Ikea and LAST time buying from them!

In February I bought kitchen cabinets from them. I was given a delivery date of March 3. It is now May 16 and I'm starting to get partial deliveries... and wrong ones. After MULTIPLE calls from March 3-May 3, with multiple promises of delivery dates (at least 5), on May 3 I called them and chose to cancel the fronts because that is what was holding the delivery up. I was promised an approximately $800 refund for not getting the fronts and a complete delivery by 5/9. NEITHER has happened. They keep sending me to their "reconciliation department" where I am given more promises of what will be done. None of which have been done. At this point, I've requesting my credit card company to pull back payment and demanding they come pick up their partial and wrong deliveries for a 100% refund. I'd pay double to get cabinets from a reputable company rather than return to Ikea again.

Difficult to find availability. IKEA ads showing up on Facebook about kitchen cabinet doors but when click the ad and on Ikea site that door not available. What's the point showing door if it's not available for at least 6 weeks. Other items delivered but missing key items so can't assemble on kitchen. When I went to return some Broken items in delivery I have to wait 2 hours on return. Afternoon return money didn't came down weeks. I have to call and then ask again. A complete horrible experience for me.

We ordered the kitchen from IKEA and it was delivered with a lot of missing items, wrong items and one cabinet damaged. We paid for delivery. I opened the case for replacement of the damages, and as per reps the item was opted off. I waited a month and called every 2-3 days with no luck. The constructors found other missing items and we decided to order it and not start the case. Paid for delivery again. I found the broken cabinet in the Brooklyn location and asked the manager at the customer service for replacement with a still open case. She was extremely nasty and refused to exchange the item, meaning take the broken part and deliver it new. She told us we need to pay the delivery a third time!!! We can't do it. The manager is the worst possible manager I ever saw.

Per the policies on the Ikea website, "If you're not totally satisfied with your IKEA purchase you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund. You may also return open products within 180 days, with your proof of purchase, for a full refund." I called IKEA and requested to return a mattress that I purchased from them. I was told that FedEx will come to pick up today. No one came or call. And when I tried to call Ikea, they put me on hold for more than 1 hour and 30 minutes. Why do you promise to do your job and waste my time calling you if you were not going to return the item I bought not 1 month ago. Very disappointed!

The issue that I experienced was the local Ikea (Burbank, CA) is refusing to accept my returns. Per the policies on the Ikea website, "If you're not totally satisfied with your IKEA purchase you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund. You may also return open products within 180 days, with your proof of purchase, for a full refund."

Good products. The worst Customer services and Shipping personnel. Terrible, frustrating. Waiting for long periods on the phone, nobody to help available, packing glass containers without any material in between (they cracked) ...Shameful!

I purchased from IKEA in 2017 on July 31st for $600. To my disappointment, the sofa bed completely broke down after only 7 years of use. The main structure of the sofa bed broke, even though I didn't use it as a bed every day, only a few times, and mainly used it as a sofa. Despite contacting customer service at least 10 times over the course of 2 months, I was still told that my sofa bed was not covered by warranty, and they would not offer any compensation or discount coupons. I believe a sofa is not a small item, and a $600 sofa should last for many years, not just 7 years before it completely breaks down. This has made me concerned about the quality of IKEA's products.

I recently purchased a divan bed from IKEA and I'm very happy with my purchase. The bed was easy to assemble and feels very sturdy. It's also very comfortable to sleep on, and I love the storage space that comes with the divan base. Overall, I would highly recommend IKEA's divan bed for anyone looking for a comfortable and functional bed at an affordable price.

I bought couch for my son's new Brooklyn apt. Paid close to 1000. Less than a year the couch is garbage and should be thrown out since Ikea is not doing anything. Everywhere else would be exchange or return or refund. Not Ikea. I will never buy any furniture from Ikea again. NOT WORTH IT. YOU PAY MORE AT THE END AND GET LESS. They should be ashamed. They do not stand buy their merchandise.

This was my worst experience to enter an IKEA store in Bolingbrook, IL. Once you enter thru the escalators they will parade you throughout the whole store, both levels with NO Easy Way OUT. I had to ask for help from staff over 4 times to find the EXIT. If you bought anything, you will have to carry around thru the entire store, every aisle, to reach the Payment counter. I do not recommend anyone to go thru what I had to endure the pain of walking and frustrated to get out of this place.

I ordered a a week ago from Ikea. No movement since then. If you order something online will will be waiting a while. I would not recommend this company. Slow at shipping stuff out. I have never waited this long before.

I ordered a product from IKEA and the product is showing as delivered, however I never received and I've been trying for 4 days to get an answer of what happened, talked to more than 10 people - have the names of all of them, and have been on the phone for hours. I'm getting to a point I'm giving up. I don't have the product and I don't have my money. As far as I can remember that's the worst experience ever purchasing an item.

I have been on the phone two-three hours a day with reps about a return. That is when they try to help. Some have hung up, lied, told me things that weren't true, told me they would get a manager to call and it doesn't happen. I AM SO FRUSTRATED!! God help me, I will never shop at Ikea again. I'm now going to the better business bureau.

Never buy anything especially malm bed frame from IKEA. Please, please, they are liars and the product is not a good material and the refund policy are full of lies....Ikea is very deceptive about how they can get money from customers and after that, your problem with their product is not or none of their business and you will waste money and will need to go buy from elsewhere...I regretted the very day I heard about this fake company...Please, both actual and potential customers, go elsewhere. Don't ever buy anything from ikea Please if you want value for your money.

Avoid working at this store. The supervisors are dishonest and lie about good people in order to terminate them. Many wrongful termination lawsuits are pending. Many of the workers do not speak English and are unable to communicate truthful occurrences, or are set up by supervisors to lie about other workers. This is an extremely toxic environment.

Was told they had all of the parts for a king size bed, except one. They were temporarily out of stock on the slats that hold up the mattress. Went back the next day and they were still out. Went back the next week and they were still out of stock. Went back 4 times and they were still out of stock. Customer service is worthless, The store manager is invisible and cannot be reached. There are no published telephone numbers or email addresses. After sleeping on the floor for 2 months I am getting use to it. Don't get suckered into buying an incomplete bed. If they are missing one small part, take a pass and buy your bed somewhere else. Not worth the run around by IKEA.

IKEA - Merriam, Kansas. I paid for a measure and then spent several hours "designing" the kitchen instore with an Ikea sales rep. Only then did I find out that they don't install and can't even recommend anyone who can install. What???? Putting together an entire Ikea kitchen isn't exactly in a normal person's wheelhouse. This was very disingenuous. Customers should be told UPFRONT that they don't install and don't have anyone that does. Trying to find a contractor who was willing to build all the cabinets and install was impossible so I'm now stuck looking elsewhere. I was ripped off for a $79 kitchen measure, as well as all the time I WASTED on this. I expect better from IKEA.

I purchased 2 twin beds from IKEA on October 07, 2022 and paid the extra fee for an October 09, 2022 delivery. Part of the order was the wrong color and I called customer service that same day and was told the correct pieces would be shipped to me. The next day I received an email saying they cannot ship the pieces and would have to return the parts to the store. But I paid for delivery. Each time I called I was given a new case number and delivery date. Almost three weeks later I have 11 case numbers and many no show deliveries until I called PayPal and finally I have furniture. STAY AWAY FROM THESE CLOWNS.

We've been burned a few times by Ikea - first a couch that was made of such soft wood that the screws tore out of the frame within days. This picture is a bookshelf from them and to be fair we've had it a couple years now but once again the cheapest of every possible feature so that it fell apart today with a massive crash. Clearly not a fan of Ikea.

Get an 'assigned' delivery date, they tell you to be home for, then you take the day off work only to find out 'Oh, that's not a guaranteed date'...because now they switched over their 'intended' delivery svc to fedex and while their site STILL says 'arrives today' you go to fedex and they don't even HAVE IN HAND your order yet! So you WASTE more time doing an Ikea chat to ask, is it coming today or not? (You would THINK SOMEONE THERE could just find out if the order has been handed off to a fedex co. yet or not?), but all you get back is their idiotic more TIME WASTING 'how are you' bot comments, and then you wait for a reply only to have them repeat all the info you already got online on your own, but was USELESS to finding out WHEN it is coming?!

Complete garbage company. Placed an order on Tuesday (Order #422295134) only because it said it would be delivered on Friday. The item shipped on Saturday. Never arrived. Shipped again 2 more times. Never arrived. Called customer support 3x and all 3 times the line cutoff. When I finally did speak with a support representative without getting cutoff they told me to just wait some more. I'm dedicating my day today to leaving negative feedback on every possible site I can.

IKEA Delivery Process is unnecessarily complicated even with the massive amount of communications about delivery being on the way. When the driver came, he called but I was at work. I called back 2 mins later confirming the delivery. IKEA called me later saying it was cancelled, which I told them no I reschedule with the driver, no worries. I thought everything was good until I called the driver: IKEA hasn't called him to confirm that he can deliver. Called IKEA, got transferred twice. When the person from IKEA finally call the delivery company, he was already far away from my address. So complicated and frustrating. Will never order from them again.

Ordered an item for deliver 9/19 and set the date based on when I would be home. Received confirmation email it would come 2 days earlier. Called to ensure scheduling was going to be on day I could be available to receive as it will not be delivered if I am not present. That went well. Kudos to Chrystal. Night before delivery at 7:35pm - Text received my order would arrive between 11am & 1pm next day as scheduled. YAY! Next morning (delivery day) text received 8:02am - delivery is now expected between 1pm & 5pm. Bummer, I had plans, but can adjust. At least it's on its way! 1:05pm - text received, your delivery will arrive in approximately 15 minutes. ~1:45pm they are here.

My wife is a fan of Ikea and has been on the odd shopping trip to Murcia so when she decided we needed new dining room furniture, that's where it came from. The table and chairs were quite good and the other unit was Havsta Combi Armario which is a white painted wood unit (2 piece with glass doors). I reluctantly had to agree it looked quite good.

A month after ordering my order still has not been delivered. When I call customer service they cannot reship or cancel because the order is in process. I have never heard so may excuses in my life. DO NOT buy from IKEA,.

Bought a couch... Paid for same day delivery. Couch was not delivered. USELESS.. I want a refund on the couch, I want a refund on the delivery. ** hopeless. I will never spent another penny in this ** store. I don't care if I have to pay 3x the amount elsewhere.

Ikea has the worst delivery I have ever seen. We are moving to new apartment and Ikea is supposed to deliver bed stuff to us today. We wait for them the whole day. But they never made and parents over 70 have to sleep on floor.

We ordered a MALM bed with two nightstands plus a mattress (All PAID ahead of time). This was scheduled for delivery to my daughter's apt in Bloomington, IN. We got a text saying one nightstand was out of stock, so the day before delivery we called IKEA and made sure what was in delivery and if it would deliver (bed, nightstand, mattress) so day of delivery I drove two hours to Bloomington to help daughter assemble daughter took off two classes. The thing is only the mattress delivered... Wife called them and found out they gave away our order. Not to mention the Fishers, IN MANAGER was very rude and refused to help with anything. They have no CUSTOMER SUPPORT SYSTEM, didn't care we didn't get delivery

Ordered TV unit and shoe rack from IKEA online. Paid for delivery and assembly. Product was suppose to be delivered and assembled on 10th Aug between 1-4pm. Till 4:45pm did not hear anything from the delivery team, at roughly around 5pm received a call that they are coming to deliver the item. They reached around 5;15pm and then said that due to time restrictions now they can't assemble the item and the customer care will call to fix time for tomorrow.

I purchased the Linanas sofa, which was delivered. After a few days, it was clear that this sofa did not fit my needs and is not very comfortable. I had to go into the store to pay a pick up fee to return it, as it wouldn't fit into my vehicle. Because I work, I was told I could get a later window for pick up. After several attempts to get a window where I could be there, I received notification for a 3-7 PM, which I jumped on and accepted through the text they sent. It confirmed and stated "Thank you". Immediately following, I got another text saying my window was 9AM - 1PM. I tried to reach someone, anyone, to explain why this wouldn't work due to my work schedule.

Ikea should know better. When I complained to Ikea, they told me Ikea Mallorca was not Ikea. Well then don't sell your name to incompetents. You are to blame for what Ikea Mallorca does. Otherwise, tell them to stop using your name. Absolutely disgusting after-sales service here on the Island of Mallorca. Another two month wait for a mattress. I told my daughter not to buy from Ikea. But she didn't listen. I waited almost two months for mine.

If I could I would give Ikea no stars. Full kitchen order put in November 2021. Multiple late deliveries, I think because they contract it out. When I say late, I mean by a couple of hours. Ordered a wall oven with our kitchen at a price of $1492 but since they were out of stock we were not able to get it. The oven is going to be discontinued in January....and guess what....it went from $1492 to over $1900. This is seriously some bullcrap....sorry blood pressure getting high. Waiting on last piece (wall oven) with a delivery between 11-3pm. As I type this, it's currently 438pm. It is what is at this point, 9 months of horrible service! Call center personnel are OK, they only can do so much. I forgot, they don't transfer items from store, another WTF. TAKE HEED TO THIS WARNING....they are good for small items, but large items like full kitchen....DO NOT DO IT! I'm done venting, hope this info help your decision.

I paid the extra fee for the delivery company to bring my Ikea couch upstairs into my apartment. I took the day off work and they left it on the porch with no phone call and then never came back and said I signed for it. They not only didn’t provide the service I needed and paid for but then lied and said I signed for the delivery to be left on the porch.

I purchased a King comforter yesterday evening (7/17/22) and returned it the very next day because I washed it before using and the seams fell apart. They refused to accept my return even though I have not used it, just washed it before using. IKEA says once you wash it, it can't be returned. In this day of COVID and pandemic, do they actually think consumers would purchase a comforter and use it without washing it first? Absolutely ridiculous and unacceptable. Do better than this to stop the COVID spread, IKEA! You owe this to your customers and community. You have lost me as a customer, not to mention family, friends, and those who may read this review and think twice about purchasing. Do Better IKEA.

I purchased a living room sofa 1 1/2 years ago which I barely use as most activity takes place in the office. I noticed that the seats already are misshapen, the fabric is worn out showing holes and it's a hot mess. I took photos, contacted customer service & emailed them photos. After waiting one month I phoned and was told that YES from an Alicia ** that I should be receiving a replacement sofa cover in 1 week. I phoned back and heard from another customer service rep that no, there's no warranty.

The employees are not kind. Period. Never have been. However, watching them interact together is like watching best friends. They are kind to each other but the customers they could care less about. Every time I’ve come to IKEA something I see on the floor display is temporarily unavailable. Of which you stand there dreaming/envisioning it your space then to only find out they don’t have all the pieces or it’s just out of stock. Not to mention the TIME you’ve spent feels like a complete waste, especially when you don’t have time to waste. My questions are, one day will the customer service ever get better? Does IKEA care to improve it? And will their supply chain department ever do their job well? Or fix the temporarily unavailable saga? Why is that acceptable to always be out of so much stuff?

Purchased Extractor Range hood five months ago. Cheap plastic knob broke. I could not find any information on product support. No manufacturer, no serial numbers, nothing. Contacting Ikea directly, no support, no help finding support, no information, nothing. After 4th attempt, they gave me the manufacturer to contact. Thousand of dollars spent on a new kitchen and no customer service. I have spent hours on this and have yet to resolve problem. Never again. Note to IKEA: Please stop selling appliances.

I am very disappointed in the customer service in the IKEA location I went to. We go to IKEA about every two months to look for the HEMNES dresser. Due to COVID it is never in stock apparently and for the past year we have looked for this dresser. Finally today it is in stock and there are four…woohoo right? No. They tell us their fork lift guy called out and it was on the third row! Now we can not order this product because we live in an area where you do not deliver. That is why we drive two hours to my favorite store. Now I also work for a corporation that is all over the world. Aafes. I will do what ever in my power to get someone anything they need. So you're telling me the night manager or anyone for that matter does not operate a fork lift and you only have one operator for a warehouse?

I had a very bad experience with the IKEA delivery, it was awful, after purchasing online they sent me a notification via email and confirm that the parcel will be delivered between 1 PM-5 PM, but there is no mention that they will call me, the driver called on my cell and I did not answer and after 8-9 minutes I called him and he said that reschedule-and I waste my time all of my Sunday as well as rescheduling, the delivery system of IKEA is not only un-Professional but also awful, it is not like a big factory.

I had just moved from regional Vic to Melbourne and I bought an Ikea bed, a desk and small set of drawers for my home office - May 2nd. On the day I booked and paid for the IKEA assembly service to assemble my product on May 13. They DIDN'T show. I called 3pm - got a message service - I will pass the message on to a consultant - I am 62 years old and sleeping on the floor waiting for the bed to be assembled - I called 3 times - same thing - I called IKEA - same thing. I emailed - no response. No courtesy call, no communication. NOTHING. Absolutely disgusting lack of transparency and accountability - caused me so much stress. After reading other reviews I have realised this is very common practice for this company. WHY ARE THEY ALLOWED TO KEEP OPERATING LIKE THIS - WHY IS NO-ONE ACCOUNTABLE OR RESPONSIBLE. ADVOID AT ALL COST. A

Ikea price dishonesty. I visited Ikea Tampines on May 6,2022 12pm and bought a pair of cushion cover that was on offer for S$9.90 ,offer price is written in red marker on the price label. While checking out it was scan as 12.90, after 100% confirmation 9.90 is the correct price, Cashier still cannot overwrite the price not even the floor manager.

Ikea solved my issue "given I have a medical condition", so I'm happy. But, still, beware that although they have 180-day return policy for open products, mattresses are an exception! They have only 90 days to be returned. It is not that Ikea is lying in their website, it's just that the exception is mentioned in a different paragraph, more to the bottom of the page, no star * on the "180 days"... So, beware! And thanks Ikea for solving my issue.

Had a beautiful kitchen designed by an IKEA expert taking into account the measurements of the room and where the equipment would be placed. The colour of the walls and floor tile was then matched to the designed kitchen. The kitchen could only be installed once the room was ready in terms of walls, ceiling, floor, electricity and water. The team arrived on the assigned day (very professional) fixed the cupboards deftly and efficiently but alas when they opened box after box of the countertops all they encountered were flawed countertops. Not a single piece could have passed any quality control check.

In a call of more than 30 mins, customer care couldn’t help me with anything. Since it's a big company, you believe in the existence of basic infrastructure for customer care. However it's not there. The customer care provider will put your call on hold for most basic questions and discuss with the team to get back. I would call it a complete waste of time to get help from them.

I went in to the store and had a whole room closet designed. I purchased what they had in stock and placed an order for what they did not. Called several times and order was not ready and told an email would be sent when it all has arrived as they were still waiting on some things. I never heard anything so I called again only to be told that the order was canceled when it had hit the 30 day mark and was not filled and everything that had came in was put out in the floor. I asked if they could reorder and either ship directly to me or let me know when it comes in and I will drive the hour and a half and pick it up as it arrives and told no. I have to come in and place my order in person because they can not do it over the phone and I fall outside their shipping area. So here I am, with all the guts and doors of a closet system and no closet itself! Worst customer service when it comes to making things right for a customer when they are clearly at fault.

Ordered delivery of bookcase and desk from IKEA and though they sent a text asking if it was ok to drop the item off (I replied "Yes" that it was), they still required a signature. I went downstairs and waited for the delivery driver but they never acknowledged or came up. I then received a call from IKEA and told them they could drop the item off but they asked me to sign for it. Told them we would be down to sign and the delivery driver left. Called to get the item delivered and they said they would have to redeliver a different date. Requested refund. Their system was down and the only solution was that I would have to call back later on hoping the system was back up so I can get my refund. Terrible experience and will never use IKEA again.

This item bolts were very difficult to install. I'm quick enough to assemble IKEA furnishings, and have done so many times but a purchase of this type of item will not be repeated, very disappointed in handling the bolts. The unit is nice, the bolts are the only problem.

July of 2020 I purchased a Haugesund mattress. It was a great price, the mattress was the most comfortable mattress ever... for about 6 months. Then out of the blue, one side sag. And this happened almost instantly. It's like something broke inside. So I turn the mattress around and use the other side for another 6 months, and it happened again. Now the whole mattress was unusable, left me with a horrible backache. Ikea was decent enough on the phone and arranged to deliver me another one (which is why I give them three stars). And just like the first mattress, it arrived and was incredibly comfortable and I was happy... Until the second mattress did exactly the same thing. I've had the 2nd mattress since November of 2021 and both sides have broken (5.5 months). I'm 159 lb, was this mattress only rated for women or men under 150 lbs?

Customer service is nonexistent which is a choice Ikea obviously has intentionally committed to. Customer chat is completely inept and a total waste of time. I ordered several items for home delivery and received a delivery date of 4/6/22. I received multiple texts the day before reminding me of the delivery. On 4/6 nothing came and tracking wasn’t available so I tried the chat. Sure enough, they could only tell me my order wasn’t shipped and had no estimated delivery. I said I needed to reschedule or cancel then and that’s when they abruptly cut off the chat saying their system was having technical problems. Literally, I will never buy another thing from this company and I recommend others stay away. Other, better businesses will emerge to take its place.

The company is from Sweden but they have very poor manners. At the billing counter you have security people staring at your goods and at you. They are checking if you have stolen something. It's so sad, I haven't seen such a thing happening anywhere in the world. At least train them to stand a bit away or look discreetly. After purchasing goods worth lakhs of rupees, you don't like to see such a staredown. Shame on Ikea India. If they treat Indians with such suspicion, they should be made to shut shop here. Such poor management. I have not seen such shameless behaviour in any other Ikea store internationally. It's a matter of time that Indians will wake up to this insult and ask this company to leave our country. Anyone can reach out to me for the full video at **.

I order multiple item including billy book case with glass door and assembly service. I was delivered only 2 doors and when assemble man comes in we realized the error. Still unable to get support or get refund my money after 3 1/2m waiting. Very poor customer service.

Bought the Nordli 12 Drawer Dresser in December, 2019. Got 8 boxes from staff at Brooklyn store. Discovered later it should have been 9 boxes- the ninth box contained the base and top panels. That 9th box was out of stock before my purchase and still until today March 26, 2022. They are still advertising and selling this product knowing full well that it is impossible to complete. I finally got a refund- a month ago. An IKEA card. ** you I said. Oh, but I can get the $350 back to my credit card? Not yet. More run arounds. Un-**-believable. IKEA I Hate YOU. And, stop blaming the pandemic. You were screwed up way before that happened. The End?

Awful experience. 2 weeks ago I went into the Southampton store to furnish my new apartment. One of the items I purchased was a sofa. I got home to find that the sofa was missing a box and so I went back the next day to see about picking it up. When I got to the store I was told that they didn't have the box and that they would arrange a delivery from their Reading store that would arrive in 4/5 days. I waited 5 days and then called customer services to chase up the package. I was told there had been an issue and that they were going to have it picked and sent that day and again I would have to wait 4/5 days for the delivery. I waited 5 days again and still no sign of the package.

The initial experience with the Kitchen Planning staff, creation of rendering and drawings for your designed kitchen is good. Once you get to purchase that's when the nightmare begins. Each time you call to order your Out OF Stock items, you get a new list depending on how many items from your Master List are available either for pick up or for delivery. Also, I'm on my 11th order number, it's very confusing to keep track of all the pieces every time your order number changes. YES, you (the customer) need to cross-reference to make sure you are getting all the right items and quantities. Also, if you don't mention that your shipping fee should be waived, they will charge you for as many times as your Out of Stock items ship. RIDICULOUS! Every week you must call at least 2x's per week to verify if ANY of your items have come into stock. It's been over a month since my initial purchase date.

Very complex and confusing process! Seems everyone you talk to explains process differently. We order a large order of various cabinets for wife’s craft room. First arrived with a chalk board easel we didn’t order. Also many out of stock parts. We received a random email that said something was at Fishers store and drove 2.5 hours to get it only to be told it wasn’t there even though their system still says it is there.

I recently tried to call IKEA starting on the 28/2 about my $450 returns card had expired and would they override the expiration as I have had Covid lost my job and been unwell and forgot I had to use voucher. Yes my fault, but it’s a lot of money for me. Other companies are advertising extra time to use vouchers. After many calls and since my first email sent on the 3/3/22 with no reply and no one wanting to help on the phone after asking for it to be escalated. I went to IKEA at Tempe Sydney Australia 12/3/22 and the manager at customer Service just didn’t want anything to do with me kept saying call the customer service line, I tried to tell him I had and I was kept on hold each time for 20-30 mins and when I got through I had asked to escalate higher which wasn’t happening. Pretty much treated the same way by phone, email. So I go in person thinking it is the best way to work with them. WOW how wrong I was. Way worse!

In the past few years I have been furnishing my apartment and recommending IKEA to friends and family about their products. March 7th was a game changer. I've been very interested in a sofa "Applard" 990506241 and daily I have been watching for stores near me for when its available. Using the IKEA app I was advised the product was available at a store in New Haven CT, 1 and half hrs away from the Bronx NY. As it's was something I wanted, I set out to go pick it up. Once I get to the store I checked again and the store still showed it was still available. Went straight to the warehouse area of the store and a store Rep confirmed it was available and proceeded to print me the Order for purchase (**).

I have always been a fan of IKEA. I have never had a negative experience, until now. In less than 6 months my son's dresser drawers broke and his queen size bed collapsed. IKEA customer service did not care! I am out of warranty by two weeks and there is nothing I can do. We spent a decent amount of money and only asked for it to last 2 years. It could not even make it past 6 months. It is junk. DO NOT WASTE YOUR MONEY!!!!

I purchase a nightstand with 2 drawers. The drawer side had only 3 holes where the drawer slide bolted. It should have had 4. The other nightstand different color the side had the 4 holes required. If the part had been a right or left it would have worked with just 2 of the holes. The only solution after I called was to go back to the store and they would pull the correct part from another box. All 4 sides it my box only had the 3 holes in them. Live in Fairhope AL. About a 6-hour drive. No other help available. So if you do not live near the store don't but from IKEA!

I love Ikea so much. Very fun place to stay. Would definitely recommend trying out all of the display beds and testing for comfort. Would recommend going on vacation here over anywhere else especially for Dundee Crown high school sophomore English teachers.

We ordered a large modular bookshelf to upgrade something we currently own. IKEA shipped part of the shelf through FedEx and the rest was scheduled to be delivered by the store. The night before the delivery, after we had already received our shelf extenders, we were informed that some of the modules were oversold and would not be delivered. While they were gracious enough to refund us for the portion that was oversold with no action on our part, it left us wondering what exactly IKEA thought we would want 2/3 of a bookshelf for. We called customer service. The representative was very friendly, and tried to find a solution that would get us a satisfactory shelf, but given supply shortages that was not possible. They were able to cancel and refund the portion of the order that had not shipped.

No message to us was given during order process and shipping process or follow up indicated any parts were going to be missing and back ordered. We began to assemble a sofa couch and found out key parts were missing. Not until we called the next morning did we find out parts were not there.

I actually liked the bed I bought. The problem is, their "solid wood" headboard developed a crack about 8 inches long completely thru. Come to find out, they only have a 90 day warranty and you better have saved the original boxes. If you do have a problem in the first 90 days and have the original boxes and original sales receipt they say they will pick up the product and replace it later. So you're out your paid for purchase, they do not refund, and just hope they replace it. Reading all the other posts "GOOD LUCK WITH THAT" NO WARRANTY?? First and last purchase from IKEA.

Attempted 3 times to get 2 items delivered. They hired a third company called XPO to do it. They never ringed a bell to check whether I (or ANYONE) was at home. They claimed they can only text message or call you, which for me is bizarre. Finally, at the third attempt, and adding A NOTE in their system that they could basically leave everything at my doorstep (I really didn't care anymore), they ringed the bell.. Hehe. Really? Then, grand finale. Two items, right? Only one came. This could not be more frustrating. End of the story. Never trust Ikea's delivery ''curbside'' 'method'.

In late December 2021, I went to Ikea in Richmond, BC, Canada, and bought a bed, but I only received part of the bed. The main box, which is the bed frame, hasn’t arrived yet. I have called Ikea several times, and the answer has always been the same: “call us again if you didn’t get a call from us by next week.” It has been really frustrating. I have to keep all these boxes in my home without being able to assemble the bed.

Don’t bother buying Teapot RIKLIG. It is made of such a poor quality of glass that it can break with the simple touch of a dish. It just broke for the second time with the touch of a dish while placing it into dishwasher. The first time it broke I cut my fingers badly with its thin glass. I am very disappointed. Extremely bad quality.

DO NOT BUY KITCHEN FROM IKEA!! I spent 4 hours with a kitchen planner for my beautiful new IKEA kitchen. She never told me 30% of my key item are backordered indefinitely. She let me pay and everything will be there in 3 weeks. 265 items, like a big jigsaw puzzle, no way to tell if everything is there until you start putting together. Then find 4 boxes that belong to someone else, various door panels missing, 2 drawers missing...YOU have to hunt for everything. To find out my middle base cabinet is out of stock indefinitely, 2 of the 6 wall cabinets are out of stock, after 5 calls to locate them "out of stock" with no delivery date expected.

I ordered a cabinet that comes with two parts. They were supposed to be delivered to my NYC apt. But they cancelled one of the two parts because it ran out of stock two hours before the arrival schedule. I called them I need the refunds but they couldn't figure out. A week later, I called back, and the lady was keep telling me they are not going to cover the shipping cost. So, I asked what other options are there for me to send and she replied, "nearby stores" but that otherwise they will not give me the refunds. We don't have any store open in Manhattan. I paid delivery fees just so I could have these shipped to me and they can't help me with the process. So, I am just keeping the wood piece at my place and not getting the refunds I need.

Ikea delivered the wrong couch. We had ordered grey fabric and they delivered white leather. At time of delivery we asked if there was anything to sign/review together like used to be the process and the delivery team told us 'no we don't do that anymore because of COVID.' Less than 5 minutes after they had left our house we realized the mistake and called the delivery team but they told us they weren't allowed to come pick up merchandise after drop off and we had to call the store. Called the store and they told us they were so understaffed that no one could handle support calls and we should call again the next day. Tried online chat and they said we needed to call the store.

In 2013 my wife and I spent over $12,000 on a kitchen remodel purchasing all elements from IKEA. Recently the kitchen faucet...model Elverdam...began to leak due failure of the retractable hose which is feature of the model. I called customer service and was told that after 8 years we were still covered by the 10 year warranty, simply bring the defective unit to the store (Bloomington, MN) and get store credit towards purchase as that model was discontinued in 2017.

For me, online shopping should be easy and simple. I was ready to pay 39 euro for delivery costs in order to get the stuff I liked to my address. When I placed the order everything was fine. I received confirmation that all items were in stock (approx. 10-12 items). The evening before the arranged delivery day I received an email that a few items were not in stock and the rest of the order will proceed as planned. When I researched the missing items, I found that they were quite valuable to the whole order (for example they sent me a pillow, but the chair was missing, or a drawer with missing inner parts). Тhis is unacceptable! I saw the email and immediately looked for a way to cancel my order. I was lucky to be able to cancel the order a few hours before the dispatch. If I couldn't, I would have paid delivery costs for incomplete order....

I placed an order on ikea.com at the beginning of December. My delivery was set up for a week from my order date. The day of the delivery they the delivery I wake up to a phone call that says the warehouse did not fulfill my order. I talked to a resolution's person who only offers me to reschedule and no kind of discount or refund. The next week when the delivery is supposed to happen I get a phone call again saying that the warehouse has not fulfilled my order and I would not be getting my delivery again. This is 2 days I've set aside to be home available for the delivery. Again the resolutions team did not offer me anything. Just to reschedule. The items I had ordered, I needed by a certain time because I had company coming. After asking for a refund or discount they offered a $30 gift card towards my next purchase. I am infuriated and feel as though nothing was truly done for me. IKEA just screwed me.

Yesterday I buy a product online and go to pick it up in the store, when I access the website of the store in Miami, there were 7 units in inventory, I applied to buy 2 and it forwarded me to another store in Ft. Lauderdale, I am contacted by chatting with a customer service representative and he informs me that the inventory is slow to update and that there are no units left, I could get the product in Ft. Lauderdale. I make the purchase in the store in Ft. Lauderdale, and they send me an email saying that it would be available between 6 to 8 pm, and that they would forward me another email advising when I could withdraw it.

Purchased three mattresses and some pillows. They delivered them to the wrong address. I called them and they canceled the items and reordered them again for me. They said that I will be fully refunded for the first orders. But, they charges me for the delivery fee of the first items that they did not deliver. I called several times and each time they say that they are going to refund but they do not. I called them today, and they said that unfortunately, they cannot refund me for the delivery fee of the first items. Interestingly, they accept that they made mistake but they say they cannot refund while they made a mistake!!! I am still in shock at how they are rude and unreasonable. It is like stealing, but literally, they said this is what this is.

bought a bed and started to assemble. 8 screws missing. I drive 45 min. Back to the store. Out of stock!! I need this bed in 6 days for visitors. I am quoted 7-10 business days to get the screws!! No offer to contact another store. Just 7-10 days!!! What kind of customer service is that!? I spent nearly $400 and can’t use the bed. Screws are critical to assemble the bed!!!!

Where do I start?!?! Customer service is terrible, transferred, disconnected, no answer, employees have no knowledge of products. Manager was suppose to call me back, never did. Cabinets out of stock and no idea if or when they will be in stock, Website planner is terrible, paid $360 for delivery and cabinet missing from the order. Have spent several hours on the phone and computer dealing with IKEA, absolutely miserable experience!!

I got online to order pillows from IKEA, having been told they have good ones. I checked reviews and selected 5 Lundtrav pillows, queen size. While on the site I looked at pillowcases and sheets to match. Without the pillows I would never have added the sheets/pillowcases - there would have been no order. Everything was noted as in stock and I completed the order. They added a $9.99 delivery charge at the very end of the process. OK, well we really want these pillows.

I've tried to return unopened item today to Palo Alto Ikea store. However Ikea specialist refused to take it back even for partial store credit because of the box damage, it got a bit wet, but it is dry now and the internals are totally fine (checked my Ikea staff). This is very disappointing. I will try to avoid ikea in my future purchases.

I CAN'T A IKEA EVER AGAIN. The absolute worst buying experience I have experienced. They have the most difficult policies. Tried to buy a shelf kit only to get half of the parts. Website shows in stock but can't order online so go to the store, told can't find product. After a couple of weeks trying still in stock can't buy online so back to the store. Finally get a person to confirm and actually correct the status. So now I go to the website to get on the wait list to be notified when product is in.

Terrible customer service. They don’t give you refund. All they do just tell you wait wait wait. NEVER NEVER SHOP with Ikea online. Paid $70 for delivery and ended up still need to travel 1 hours to pick up the hardwares they missed to send!!!! Wasted my whole 1 month time and never solve any problem.

I had a horrible customer service experience with IKEA. I ordered the MALM dresser which was shipped to my house (I paid for delivery of the item). Once received I realized that one of the boxes including the parts to put the dresser together was a duplicate box, meaning there are 3 boxes (of parts) for the dresser #1, 2, & 3. I received 1,1,3 no #2 box. Basically Ikea sent me the wrong box of parts. I called their customer service line and spoke to Miranda and her supervisor Sherron, who informed that even though IKEA made the mistake, that I would have to personally drive to an IKEA store to return the item or get the correct box of parts.

I filed a complaint with the BBB. The day AFTER I filed the complaint, they finally issued the refund. I should never have had to jump through such hoops to get assistance. Here's the complaint: IKEA refuses to refund 4 items I returned as per THEIR return instructions via FedEx. I can prove the items shipped (see attachments). I called twice and spent numerous hours trying to reason with IKEA, but they were of no assistance and told me to contact FedEx. I wasted more time contacting FedEx, but of course, they denied the claim, because IKEA has an agreement to not file claims (also attached). It is APPALLING that a company like IKEA treats customers with such disrespect. They obviously know that I could NEVER recoup the refund for the returned items through FedEx. I have wasted several hours for absolutely nothing! I generally love IKEA products, but their customer service has been terrible.

I purchased a Cylinder Glass Vase from IKEA & it arrived to my home TOTALLY SHATTERED. First of all, there was absolutely NOTHING on the box to indicate the contents are "FRAGILE". Second, the glass vase WAS PACKED WITHOUT ANY TYPE OF PROTECTIVE MATERIAL to protect the vase from being damaged while being handled & while in transit. There was only ONE PIECE OF SHRIVELED UP BROWN PAPER in the packing box. The vase was just placed in one box & then packed in ANOTHER box with one piece of shriveled up brown paper, NO protective material & sealed with ONE WEAK PIECE OF TAPE. How STUPID to pack a GLASS VASE like this??? IKEA obviously didn't give ONE DAMN if my item got damaged. Of course I'm going for a REFUND, but you can believe this will be THE VERY LAST TIME I purchase anything from IKEA.

There is a reason why Ikea asks e-mail address right? So if a sales person got the phone number wrong- ikea can still reach me out, right?!! Well, apparently people with no initiative work there- TERRIBLE.

My kitchen project cost 6000 and the main reason I used IKEA was to use the financing credit card. They provided good service helping me design the kitchen but as soon as that part os over the nightmare began. I needed a 5 thousand purchase to fall in the 24 months bracket and my first order was 4920.00. This is because they failed to tell me that I would not find everything on the first day I ordered. I had to place about 8 other orders to get everything and go from store to store (VA and MD) picking up stuff plus a few Fedex stores to get the parts and not pay $50 for each delivery or because some parts could not be delivered for whatever reason. Not even store pickup was available because the "stock was low". So I had to travel from these 2 stores as quickly as possible before anyone got there??!!... There is no help after you buy.

I traveled 3 hours to buy HEMNES Daybed. Began assembling at home, only to realize that at least 20 screws were missing. I need the bed for company - THIS WEEK. No hardware store carries the unique screws. So, I called IKEA. As if they’re doing me a favor, the rep says, “we’d be happy to send those to you” and went on to tell me that “it will take 7-10 days”!!!! I spent $800 at that store yesterday and am at a complete standstill because the sorry packing process omitted critically important screws. They should have sent them to me (and others who have experienced this) overnight.

Avoid IKEA, especially if you are going for Kitchens & Kitchen Appliances. Any after-sales service is pathetic...It has been two weeks & still there is no resolution to my issue. The IKEA call center will listen to your concern & promise to get back within 24 hours and nothing happens. To potential Kitchen customers: I would recommend the IKEA kitchen designs but would not recommend the IKEA Kitchen & Kitchen appliances as the after-sales support is limited (& you would need that after a year with any kitchen). To any IKEA employees: My order number is **; just so you know that I am a genuine & dissatisfied customer.

I ordered and paid on 8/8/21 a children kitchen set, the pots, pans, food and more for my granddaughter's 1st birthday, an email confirm the delivery will be same day as her birthday 8/21/21, it never arrived, I was the only person without a birthday gift. Felt awful, 4 calls. No credit and no product. And today is 9/8/2021.

We purchased some furniture, and Ikea store in Mumbai forgot to give the screws and other things needed to assemble it. We have been following up with them for a very long time but in vain, All they say is "We'll get back to you". Our installations are pending for over 10 days since we bought the product and still no resolution. Is this a good service? Horrible experience.

Spent hours to order items; NOT a single one (all full price) was available...anywhere in Canada. Had preset shopping on local address, etc., Now, with each item, I go through process of "checkout," have to total, enter postal code, choose "pick up", wait for tally, then find out if item is actually available. Not 1 item available of 9!!!! PrOCeSS TOOK 30 minutes. I think IKEA is suckering in buyers with stuff it doesn't have and should be investigated for fraudulent representation.

A real bad experience. Zero transparency. Zero accountability. Zero assistance. If you're (IKEA) trying to copy Amazon with respect to delivery, at least have a track of where the product is and when it will be delivered. Fooling the customer by changing and delaying delivery date (3 days, 5 days then 20 days) repeatedly. Only a "helpline" number whose receiver can do nothing but say "We are very Sorry Sir". The staff at the shop are uninitiated people who can't even give details about the delivery process.

I ordered cabinets in April 2021. As of today, August 21. I still do not have all my cabinets. I was finally scheduled for the last delivery yesterday. I received a call from IKEA that my delivery was 5-30 minutes out. It never arrived. I called IKEA delivery to find out what happened. I stayed on the line for 1 hour and 40 minutes. I finally chose the option to leave a message and the mailbox was full. I went online to chat and it was not available. I called IKEA customer service this morning. I was on hold for 43 minutes. The customer service operator could tell me nothing except that I needed to reschedule my order. Worst customer service that I have ever received. If you’re in the market for cabinets I suggest that you DO NOT choose IKEA unless you are prepared to wait six months and deal with incompetent delivery personnel.

Do not dare to cancel or return the product as their process is too much slow. I am yet to receive my money for the product I cancelled on 26th July. (Writing a review on 16th Aug). Very Pathetic experience.

I cannot imagine a company that better exemplifies total incompetence and fragmentation of service at the expense of their customers, other than IKEA. Do yourself a favor. Pay a bit more and shop elsewhere. Had we known what we were in for with IKEA, my family would have gladly waited to make our purchases elsewhere and paid more.

Ikea's online experience is terrible. They are not set up to sell online and still try to 'force' you to visit their brick and mortar stores. They do not keep you informed about changes in delivery dates or order or even a cancellation of an order (as was my case), I had to phone customer service (who are friendly and try to be helpful) but cannot really help. They take you money on order and are very late to repay you when they cancel your order. I am still waiting for my refund and it is coming on to 10 days! DO NOT buy from IKEA online - bad experience and extremely poor service.

They made me wait for a month without any notification and when I contacted them, they forced me to cancel the order saying that they can't resend the order that is damaged by FedEx because of covid. Not sure how it relates in any way.

I have never been more upset with a company than I am with the IKEA online shopping. I ordered almost $1000 dollars worth of merchandise for my daughter's bedroom. Once I ordered the furniture and mattress it said the delivery would take about a month and a half to be delivered. From June 2nd 2021 to July, 20th 2021. Okay... No problem. We can wait. Waited and then July 20th came around. Called and was told the order is running late, wait 7 more days and if nothing changes call back. Two days later, July 22nd. Email, "Your order has been cancelled." Wait... What... So I call back. I was told the items were out of stock so the order was cancelled. SERIOUSLY??? FOR ALMOST TWO MONTHS... REALLY? Now I have to wait 1 to 2 weeks for a refund. Never again will I EVER shop their website. Wouldn't even recommend it AT ALL.

Something has gone wrong between IKEA and FedEx and my order was not delivered to me. It looks the order since it was damaged was sent back to Ikea but Ikea has no clue about my order and aren't willing to help resolve this issue.

I placed an order for seven run-of-the-mill items like towels and kitchen stuff on June 16. On JULY 15 they are finally being “picked”, with a shipping arrival date of July 19th. In the meantime I get a notice my cancellation has been refunded to bank. What cancellation?? And Guess what? Never happens. IKEA site still shows order in process. I could have walked the 100 miles to my closest IKEA by now, bought my stuff, and walked home. This is ridiculous.

Worst experience! Give my $800 back, Ikea! Short story: My $800 Farlov sofa order was never delivered as promised by ikea and my subsequent refund request also never happened after months! My $800 just disappeared without a trace. Ikea, stop acting like a scam company. Long story: Part 1: Called customer services multiple times where my sofa was. They always promised to deliver my sofa in the coming weeks. On the scheduled delivery day, I waited at home and watched my phone all day to avoid missing ANY calls, but every time, there was no one called me or my building and I wasted my time waiting at home like an idiot. This happened in 5-6 re-delivery attempts to the point where I decided to call to cancel my order and have a refund.

Furniture was delivered today. I’m assuming the person that helped me on their online chat gave the wrong information. I’ll advise future customer call instead of online chat.

I have shopped at Ikea for years and have always loved it. This was my first time using the delivery service because the bed I wanted to order for my daughter was unavailable in store and I didn't want to wait the extra time for it. When I placed the order on 06/16/2021 I chose the delivery date 6/23/2021 and waited patiently for it. I received a call on the day of that it would be delivered between 12pm-4pm, but I was unfortunately at work and didn't realize someone needed to be home to accept the delivery. I called as soon as I left work to reschedule the delivery and the woman was very helpful and understanding. It was rescheduled for 6/30/2021 and I made sure that someone was home from 9am-9pm, the time they put on my delivery confirmation. But I received no phone call, no message from the delivery driver, no contact whatsoever.

Bit into gravel in IKEA Lingonberry Spread. Spit out some of the rocks. Spent over two hours on hold. Was rudely told they could do nothing about it, but that I should drive or mail the rocks to the store.

Stay away from IKEA... Very poor Customer Service!!... I was sold a storage item that was wrongly tagged by IKEA and they are refusing to take its responsibility. On the contrary, their so called 'Customer Experience' agent got very rude and said 'if I had to trust every customer, I would be out of my job'... I was hoping they would take responsibility of this and ship me the replacement item as I live nearly 60 miles away from the store. Unfortunately, they did not do so, and instead started asking me for proof that the display item was wrongly tagged. The only proof I had was the picture taken from that day that showed the wrong tag. But they did not accept that and told me that their policy wouldn't allow them to have the item picked from my residence or refund me for that amount without I having to bring the product to their store in person or pay for its return shipment...

I was scheduled for 1 day and they never showed. Told the day was wrong (even though they confirmed the day before). So after waiting whole day and 1 hour on phone to get a person, no one came. Next week get a call the day before, confirming delivery. Called 2x and yes they are coming and after 2 1/2 hours on the phone, still no show or no call. DO NOT USE THEIR DELIVERY SERVICE!!!!

Poor customer agents. No knowledge and full of lies and false information. One customer agent even hung the call. Bad delivery and no responsibility. Customer care numbers have very unusual long wait hours just to be greeted with all false irresponsible answers. I wish I can give a negative star. Total nonsense.

Truthfully the worst customer service any customer has ever provided. I placed an order on May 13 w/ a delivery date for May 14 (they followed up with a confirmation and everything.) The next day I was waiting for the furniture to be delivered during the entire delivery window they had given me -- the window came and went and no furniture was delivered. Never received a phone call/text (as was supposed to happen). I then tried to call customer service, sat on hold for an hour and by the time I got through the line was told they were closed and was hung up on. Then received a text that said my delivery failed because I wasn't home. I then rescheduled my delivery a total of FOUR times, each time was "failed" because I wasn't home -- which I was home every time.

Worst delivery service one can imagine. They don't have an accurate system to track your orders' status and customer service wants you to contact third party delivery company for any issues after waiting an hour on the line. Supposedly, the website should allow you to cancel/reschedule your order but since the order status is not accurate, it's not even feasible. If you're willing to go to store, go ahead but don't BOTHER delivery service assuming it's convenient.

Made e-gift card purchase on Ikea.com and they redirect to CashStar...Don't do it. Never received card and CashStar and IKEA never refunded amount taken from my account. Have requested Ikea and CashStar to refund. Escalated to Attorney General of state. Don't buy e-gift card on Ikea.com

Purchased over $400 in product today for pickup. Upon arrival I parked and checked in at the site noted on the parking spot. The employee they sent to my car said that items were missing from my order. I drove around front to speak to "customer service". After driving over 80 mi because this particular location had 4/5 of the items I wanted to purchase, "customer service" told me that I would have to come back to pick up the missing item because they could not access them during store hours. If you as a business cannot provide the service you advertise, just don't. IKEA needs to offer NEXT DAY CURB SIDE SERVICE to ensure they can do what they say they can. Phone "customer service" was just as "helpful", useless.

Loose parts thrown in back of car, no box. Drove 3 hours home and parts missing. Other furniture broken. Was told by Ikea rep to throw away furniture and I would get refund. Five months later, no refund. I have called numerous times and told same story.

I decided on several items to purchase. Two were not available but when shopping nothing was indicated they were unavailable. The delivery price for the two items that were available with a total price of under $60 was $99 exorbitant. I will now have to search a totally different site for what I need. I also had quite a few other items saved for later for after I did a more thorough design plan. Guess I'll look elsewhere. Very disappointed!!

My first experience at IKEA will be my last. Saturday, March 20, 2021, I drove an hour and a half from my home to IKEA. I was so excited for my first time, as I am a huge lover of interior design and home decor. I went in after some research looking for some clear dining chairs. I fell in love with the TOBIAS chair and had my mind set on getting them. I looked on the website that morning to confirm they were in stock before my drive. After walking through the showroom and grabbing some additional cute things, I went to go and grab the chairs. I find the aisle and bin only to find bottoms and not the tops. I look around to make sure they weren't misplaced and go and ask a team member for help.

It is my first time ordering items from Ikea. I would love to provide 5 start review but unfortunately, IKEA has failed me miserably. I ordered a set of 6 pieces of cookware and 2 separate frying pan (7” and the other 9 ½”) so the total should be 8 pieces altogether. The order was placed on 03/25/21. When the order arrived at the FedEx location, I was never notified that the order is ready for pick up. I came by FedEx to pick up the order today 04/05/21. The box is extremely light for 8 pieces. I looked at the label and it said 2.1 lbs. I open up and only one item, a 9 ½ “ frying pan in there, which is one of 8 pieces. The rest of my items is unknown.

This was my first time ordering online with IKEA and as the Israelis said on the top of Masada: NEVER AGAIN! They took my money quickly enough but never sent the order. You can't get anyone on the telephone so now I have to tell my credit card company to do a charge-back. SHAME ON THEM!!!

Unable to get this resolved even after over 10 calls, asked to cancel everything in the end as I just can't keep wasting my time over broken promises. Avoid delivery at all cost!!!

I ordered a rug today via click to pick up online. It defaults to any store that has it in stock not the store you have selected as your primary store. I therefore accidentally selected a store too far from me. I used chat to see if it could be changed. The chat agent did not speak my language and was rather rude about sharing the policy that they could not help me and I would not be able to have my money returned for up to 15 days! When I said this was unacceptable, I was give a customer service number. After a 10 minute hold. I was told I could be transferred to another return department. I was transferred and hung up on after I listened to a message saying they could not help me...I find this inconvenient and unjust. I want my money back today or tomorrow without a hassle. I’m not a bank and you cannot borrow my money for 15 days!! Until now I enjoyed IKEA for years...This is awful.

In November of 2020, I ordered an Alex drawer unit. The delivery was set for a month out ($50 extra for shipping). On the day it was to be delivered, a completely other item came instead (a desk). I promptly called IKEA to let them know that the wrong item had been delivered. A mix-up, these things happen -- and they initiated a refund while saying that I could keep the desk. Great. I had not received a refund well into January, almost a month and a half later.

Placed order including $35 blanket, was charged in full. Got email saying blanket was not available but was not refunded. Tried to email back - Ikea does NOT have an email for customer service. Went through chat. Chat immediately forces you to a service called “JustAnswer” — which CHARGES YOU $5.

Placed an order on February 18. Received order on February 24, but was missing three items- three of the same items. Nothing expensive, but I wanted them. Called customer service and was told I would be refunded for these three items within 7-14 days. No refund yet and it is ridiculous trying to get in contact with anyone. I will not purchase anything from them again.

By far the worst experience ever. I took the day off work for the delivery for it not to show up and to be told it might be one or two days more to arrive. Not sure when. Then asks me if they can deliver it to my work place like what’s the point of selecting home delivery. I don’t understand how they expect people to be okay with this kind of service. I will not recommend buying so much as a reusable shopping bag from this backwards company.

We purchased the Fabrikor metal and glass display cabinet in February 2021. We purchased it online and paid for shipping. It arrived and we put it together. The doors to not align. As others have mentioned, I went through the web of customer service on 2/21/21 and was told by a young man to destroy the cabinet, they could not take it back because of COVID, and he had ordered me a replacement that would arrive in 3-5 days and he would email me the order number. I kept checking my email, awaiting the replacement order number, which never arrived. I called Customer Service again on 2/23 and there was no record of this conversation on my original order number. The young woman I spoke with ordered me a replacement, provided me with an order number and told me that the replacement would arrive on 3/1.

Having recently arrived as an international scholar in Chicago, I was in need of new furniture. But the hope that ordering from IKEA would be a fast and cheap solution turned out to be the completely misguided. What I experienced/am experiencing is the antithesis of fast and cheap. It is not fast ---- Currently I am awaiting the 5th attempt to deliver my order. What happened in 4 previous ones? Two things. First. After delaying the hour of delivery on the day of delivery, the delivery company would fail to show up. Without giving you a call, they will later on simply lie that nobody was present. Know that there is a custodian present 24/7 in the apartment complex who sees and receives everyone in front of the building. Second. The delivery succeeded but with a few single items of the almost 50 item order were being handed over.

My wife purchased a product in early February. Twice I took a day off work because IKEA loves give super small 12 hour delivery window. Twice the product did not show nor did they ever call to set this straight.

We began our Ikea kitchen design last October and it is now mid February. After purchasing the parts needed to build our kitchen, we have been met with a series of errors and crappy compromises. First off, we have an average sized kitchen and ordered basic cabinets and they still never got the order straight. We paid $79 for an official measurement and that measurement was incorrect. The excuse was new staff.... After 3 deliveries of random goods, delivered to the sidewalk in front of our house, we also had to go buy more parts and return wrong parts 9 times within a month and a half. All during a Global pandemic and no phone payments or orders taken. We had to travel south 40 minutes each time, go into the corn maze and pay and then drive 5 more miles east to their warehouse for pick up.

Would not purchase this again, has coil tops that fit unevenly, resulting in one half of the pots/pans getting more heat; it is very difficult to cook properly. came in the house I purchased. It is fine and gets the job done, however I wouldn't recommend others to purchase.

IKEA's return policy was and may still be 90 days to get your money back not store credit. I return an item for 12 dollars on day 93 ... they refused to give me back what I had paid ... I got a card, and had to waste my time get some junk for $5 since there was nothing else had any need or desire for. This was about 4 years ago. I just found the card and threw it out. I used to spend over $300 a year at IKEA for several years but have never gone back because of this incident. They do not have many convenient locations either. A normal business would take into consideration the amount of a refund and how many days over some specified time is involved ... the gist being to retain customers, a policy which IKEA has proven to NOT be something they care about.

This is for an Ikea stove top! My understanding is that Westinghouse makes these for Ikea. The Cooktop is well made, as scratch resistant as any glass top I've had previously and is about 1/2 the price. Great warranty (but I haven't needed to use it, so unknown if it actually works), appears to be nicely built.

Good Afternoon, 3 years ago I bought appliances from IKEA!! I am so disappointed of Appliance from IKEA and never will recommend to buy any appliances from IKEA!!! NEVER!! I bought dishwasher for nearly $1000!! Seriously $1000 dishwasher which was repaired nearly 7 times in 3 years!! Yep!! True!! The oven and microwave cost me also too much money!! MY mistake!! I bought the most expensive microwave and oven!! Really!! Never recommend!! I was even ok with those items!! BUT NO!! Listen to this!! My cooktop!! Yes!! MY mistake!! I bought induction cooktop from IKEA!!

Terrible customer service. Ordered a plant pot; paid a large shipping fee (didn't want to visit store due to COVID + it's an hour drive each way). Pot arrived wrapped in one layer of bubble wrap, knocking around in a huge box, broken in pieces. Took pictures, attempted to contact IKEA. Phone numbers looped into "We cannot take calls at this time due to high call volume, send us an email" with no option to leave message. No options to file claim online that matched the situation; no email contacts available online that I could find.

The product came damaged but not due to shipping, box was ok. There are obviously nicks that occurred before or during packaging. I have tried to call several times but the phone system hangs up on me. Tried email but the only option is to Cancel Order. The store is too far away to hassle with driving and waiting in line plus this wasn't that expensive. Just a bad experience but our last one with IKEA.

The comparatively affordable prices with comparatively good quality and wide variety of products make it a good place to shop. The drawbacks are that you have to build many items yourself or may hire somebody to do so which increases the price and that a lot of their furniture is good until you move it.

I love Ikea designs. I don't like that much that you have to put together the furniture. If you are going to sell me half of the job done ✅ you should charge me half of the price. And the delivery is on me too? What are these people doing? They have all profits no costs? Really? How we arrive to this place? I think everything is overpriced if you consider you are putting the furniture together. They only sell you the plans and the raw material. They don't even cover the cost of the delivery. And the furniture is not such a good quality to justify the price but yes I love the design. Another bad point for this chain at least where I've been that was somewhere in S.F Valley in L.A. inside a mall. It took us forever the line to pay. There was too many people not enough cashiers.

Hi, I am trying to get some assistance and none of the channels is answering. Extremely frustrated with IKEA service. I made a big order and paid extra to have express delivery. For my surprise, the products were delivered by taxi drivers that I had to help and one of the products were damaged, not their fault is just that they didn't have proper training and equipment to carry it properly.

I ordered three small kitchen items for delivery. 2 items were fine, but a mortal and pestle came with the box damaged (inside the undamaged shipping box), had obviously been opened, the edge of the mortar was chipped, and the pestle looked used. I believe this product had been sold and returned. Reselling used items without disclosing that fact is poor service, especially when it is a food related kitchen tool.

The furniture bedding, sofas etc. are made with cheap low-quality materials that tend to break and fall apart. When I purchase furniture I want it made to last for years to come not have to replace it every other year.

I placed an order for a couch 9/13/20. The first delivery in October was incomplete, 3/4 parts arrived. Customer service call led to promise missing item would be delivered within 3-4 weeks. Second delivery in November also incorrect, received wrong part, which they will not take back unless I take it to a local store myself. Customer service call leads to deliver charge refund and another promise of missing part within 3-4 weeks.

Every IKEA I've been in, California, Illinois, Texas... they always have exceptional customer service! The selection is so varied to meet so many different types of styles of decorating for all ages. The best thing about IKEA is how they always have awesome ideas for storage and staging for decorating. And, you can't go to IKEA without having the Swedish meatballs!

I love IKEA! I have gone so many times this year after my big move. They have everything you need and the wear and tear is so long. The best quality for the best price truly. Every time I go I can't help but leave with so much more than I planned!

I like products but the floor plan/traffic pattern is horrid. This actually keeps me from going more often. You have to walk through every dept rather than going directly to specific dept. I would like to shop only in kitchen or office not everything.

IKEA is an one-stop store for furnishings an apartment for rent or daily rent with overall good prices however it would be more valuable as a store to also go above the average quality of products that has a more competitive look with the middle to higher end furniture stores.

I always have a great experience with Ikea. One stop shopping. Great deals and something for every room in the house. The clearance center is always a treasure hunt. The quality and customer service is outstanding.

In my opinion, IKEA is an excellent store to buy anything for your home. The only inconvenience that you can have is doing every step by yourself, and I mean picking up when you buy in the store, assembling the furniture. But it's the most affordable, good quality maybe not for your whole life but more than 10 years, and all styles.

Most of our furniture is from Ikea and I assembled it also. I am a small lady and I felt great being able to assemble it myself! I love the different smooth finishes of the wood furniture, and the clean lines. They do not go out of style. I gave the rating a 4 star because I have not seen sofas that I like a lot. Our sofas are from another source. I also love that you can find so many uniquely good looking & practical small items for your home while you may be looking for furniture. They have it all: lighting, rugs, pictures, frames, pots (love them) & pans, etc. I particularly love the children's department. It's filled with very cute furniture & wonderful unique toys at a low price.

I ordered online and short after I received email that my order was cancelled. They charged me. After 3h on phone I was advised I’ll be refunded in 5 days. I ordered again with different card. Same thing.

Very practical furniture but not always for a long term perspective for usage. What I meant is that quality of the materials used in making it not so good. And I have to remark the ingenuity of the designers from IKEA. They are one of the best in the whole world and in the same time this is reflected into the price that it is kind of high for some of the items they sell. Very nice stores and very "direct" and they are not for the customer that comes just to "browse" because got bored with the furniture he already has. Clean and very shiny from the lights they used all around their furniture. Like they say, the better the looks the faster the sale!!!

I found the exact item and the price point I was looking for. The entire process was flawless and will purchase from IKEA in the future. They are competitive with their prices and it’s easy to find furniture in their store.

What I like most about IKEA is all the hardware is available when you purchase certain items requiring it. They have a simple return policy. They have quality products in a wide variety. They display in order to give you perfect visual of how it is used.

Ikea has a very large selection of products to choose from. Their prices are a little high for the quality of the product. Ikea is a very innovative company. You can buy stuff that others don't offer.

In general I Love IKEA...BUT...customer service last couple of years in GTA is very poor. Not enough of them and not too helpful. Especially if you planning on doing new kitchen!! You will wait to just get help for at least 40 min. Last summer we came with idea to pick new countertop... After long waiting time, we just left to different place, that not IKEA.

I use the one in New Haven, CT. It is very large and is fun to walk around. I don't typically buy any of the food from the dining area but I have bought food from here before. Some of my favorite pieces of furniture have been from IKEA. I'm not crazy about their couches, though or mattresses. I have bought bed frames, bedside tables, dressers and plenty of other household items from here. I absolutely LOVE assembling their products and I have never had any issues. Anything I have bought from here has lasted me forever.

I love that Ikea creating displays looking like real living places. I think it's genius idea, instead just slopping furniture in huge showroom. What Ikea does, it makes these cozy living like nooks, that looks like real living space. That allows me to see actual size of the furniture. I had bought sofa- bed at Raymour and Flanigan Outlet probably 7 years ago, in showroom it looked normal size, but when it got delivered, it looked to bulky in my living-room. Yes, measuring will help, but visual display the way Ikea does, very helpful as well. Just do not go to Ikea on weekends, it's a zoo.

Ikea has a great selection for a great price. You need to be handy at putting the furniture together and many times the directions are a little hard to figure out. You will also need a good size car to pick up the items and transport them. Our wait for the items in the warehouse was pretty long.

Trying to call in to get information one is told that wait times to speak with a service representative is longer than normal and so one should go to the website instead. How is it possible that wait times are longer than normal when no option in the phone tree leads actually leads to one speaking to a service representative and there is no option to wait? Why not just say that they are too cheap to actually provide phone support and that one should go elsewhere in the future instead?

I ordered a PAX wardrobe and a sofa, with 3.5 weeks notice, for the day after I moved into a new property. The ordered did not arrive. After being on hold for over 2 hours, they have given me another date, 1.5 weeks away - meaning I will be sitting on the floor and have no wardrobe in which to unpack!!! All Ikea staff can do is apologise, they wont help by sorting out a quicker delivery. I tried to ask to send a van to collect, as the items come from 'distribution', they wont allow it.

The store was filthy. However, they were very busy and maybe I caught them on a bad day. Help is friendly but hard to find. I had to go to CS for a refund. That sucked. The LED bulbs I purchased didn't last but a few months. Not a bad place, just not for me.

It is good to be able to walk around without anyone bothering you to sell you something. It has lots of good stuff and the prices are very good although you need to do the work. The issue is sometimes finding someone to help since there are not that many people working at the store.

Hi World of Buyer, I bought a tabletop and the same delivered to me as on 6th Nov. However, the product was damaged manufacturing defect and I registered a complaint as on 8th Nov 2020 and followed up 9 times by calling customer care till 22nd. Every time representative from Ikea confirmed that complaint is registered and it will be addressed and you will get confirmation call by tomorrow. I never received any confirmation call till 22nd and I was truly surprised when I told my complaint not registered till 22nd. I don't know how this big company's treating their customers and playing with their money. Very pathetic so be cautious when you buy products from Ikea specifically large products.

The Canton store is well organized and clean. I can always find someone to help me when I need it and the quality is well worth the price. I purchased a cube shelving unit to fit inside a double wide closet and it fit perfect in my craft room.

I have some issues with IKEA. Their bed size is NOT American-type bed size. They came from Sweden. So it won't fit our frames or existing boxspring. So were the bedsheet! Very challenging. Chairs and drawers are nice and good deals.

I wanted to leave a comment about my experience at IKEA. I went in a second time to return a broken dresser. Then decided to go to “as is” to find something else I’d like since everything I buy online was broken. I found the dresser I wanted and as I walked to register to pay, a woman walks up to the dresser. I told her “miss I’m purchasing that dresser.” She disregarded me and began to put it on her cart. She knew I was in line to purchase it. I got out of line, and headed to stand in the way of her cart. I told her “why would you do that if you knew I was paying for it." It that scene the managers rushed over. They told me if she was the one snatching it that it was hers. I told them... “that doesn’t make it right." She knew I was in line to pay for item. It was too big for me to carry on my own. I told them, "Look at the cameras." They ignored me.

I'm a big fan of the furniture at IKEA because I can find pieces at every price point, all in one store. Their styles range from classic and simple to modern and fun. Parents with children have the option of signing their children into the Play Area where there are supervised activities for children.

Loved this place. Very inviting, lots of items we were able to easily find, felt fun to just walk around and get ideas. We even bought a few items for our kitchen and bathroom. I wish they had more locations closer to where we live.