IKEA

I had just moved from regional Vic to Melbourne and I bought an Ikea bed, a desk and small set of drawers for my home office - May 2nd. On the day I booked and paid for the IKEA assembly service to assemble my product on May 13. They DIDN'T show. I called 3pm - got a message service - I will pass the message on to a consultant - I am 62 years old and sleeping on the floor waiting for the bed to be assembled - I called 3 times - same thing - I called IKEA - same thing. I emailed - no response. No courtesy call, no communication. NOTHING. Absolutely disgusting lack of transparency and accountability - caused me so much stress. After reading other reviews I have realised this is very common practice for this company. WHY ARE THEY ALLOWED TO KEEP OPERATING LIKE THIS - WHY IS NO-ONE ACCOUNTABLE OR RESPONSIBLE. ADVOID AT ALL COST. A

Ikea price dishonesty. I visited Ikea Tampines on May 6,2022 12pm and bought a pair of cushion cover that was on offer for S$9.90 ,offer price is written in red marker on the price label. While checking out it was scan as 12.90, after 100% confirmation 9.90 is the correct price, Cashier still cannot overwrite the price not even the floor manager.

I'm very frustrated with Ikea. I spent 700 dollars in Ikea's most expensive Mattress and trusted their "Love It or Change It" program that gave 180 days to return. 4 months later, when my wife started getting aches in her back and I'm getting aches in my shoulder and neck and I tried to return it, Ikea didn't accept and said I had only 90 days to return it... I'm very frustrated. The 180 days return policy is in Ikea's website, but we can't trust them. The experience I had was that the "Love It or Change It" program is a complete Lie! That it's only fake marketing! If I had purchased a cheap Mattress, I wouldn't be so frustrated, but I spent 700 dollars and expected a better Mattress, and a better Customer Service. By the way, their Mattresses are mid firm only for three months, then the foam sags... really bad... I don't know what I'll do with this... Avoid Ikea!

Had a beautiful kitchen designed by an IKEA expert taking into account the measurements of the room and where the equipment would be placed. The colour of the walls and floor tile was then matched to the designed kitchen. The kitchen could only be installed once the room was ready in terms of walls, ceiling, floor, electricity and water. The team arrived on the assigned day (very professional) fixed the cupboards deftly and efficiently but alas when they opened box after box of the countertops all they encountered were flawed countertops. Not a single piece could have passed any quality control check.

In a call of more than 30 mins, customer care couldn’t help me with anything. Since it's a big company, you believe in the existence of basic infrastructure for customer care. However it's not there. The customer care provider will put your call on hold for most basic questions and discuss with the team to get back. I would call it a complete waste of time to get help from them.

I went in to the store and had a whole room closet designed. I purchased what they had in stock and placed an order for what they did not. Called several times and order was not ready and told an email would be sent when it all has arrived as they were still waiting on some things. I never heard anything so I called again only to be told that the order was canceled when it had hit the 30 day mark and was not filled and everything that had came in was put out in the floor. I asked if they could reorder and either ship directly to me or let me know when it comes in and I will drive the hour and a half and pick it up as it arrives and told no. I have to come in and place my order in person because they can not do it over the phone and I fall outside their shipping area. So here I am, with all the guts and doors of a closet system and no closet itself! Worst customer service when it comes to making things right for a customer when they are clearly at fault.

Ordered delivery of bookcase and desk from IKEA and though they sent a text asking if it was ok to drop the item off (I replied "Yes" that it was), they still required a signature. I went downstairs and waited for the delivery driver but they never acknowledged or came up. I then received a call from IKEA and told them they could drop the item off but they asked me to sign for it. Told them we would be down to sign and the delivery driver left. Called to get the item delivered and they said they would have to redeliver a different date. Requested refund. Their system was down and the only solution was that I would have to call back later on hoping the system was back up so I can get my refund. Terrible experience and will never use IKEA again.

This item bolts were very difficult to install. I'm quick enough to assemble IKEA furnishings, and have done so many times but a purchase of this type of item will not be repeated, very disappointed in handling the bolts. The unit is nice, the bolts are the only problem.

July of 2020 I purchased a Haugesund mattress. It was a great price, the mattress was the most comfortable mattress ever... for about 6 months. Then out of the blue, one side sag. And this happened almost instantly. It's like something broke inside. So I turn the mattress around and use the other side for another 6 months, and it happened again. Now the whole mattress was unusable, left me with a horrible backache. Ikea was decent enough on the phone and arranged to deliver me another one (which is why I give them three stars). And just like the first mattress, it arrived and was incredibly comfortable and I was happy... Until the second mattress did exactly the same thing. I've had the 2nd mattress since November of 2021 and both sides have broken (5.5 months). I'm 159 lb, was this mattress only rated for women or men under 150 lbs?

Customer service is nonexistent which is a choice Ikea obviously has intentionally committed to. Customer chat is completely inept and a total waste of time. I ordered several items for home delivery and received a delivery date of 4/6/22. I received multiple texts the day before reminding me of the delivery. On 4/6 nothing came and tracking wasn’t available so I tried the chat. Sure enough, they could only tell me my order wasn’t shipped and had no estimated delivery. I said I needed to reschedule or cancel then and that’s when they abruptly cut off the chat saying their system was having technical problems. Literally, I will never buy another thing from this company and I recommend others stay away. Other, better businesses will emerge to take its place.

The company is from Sweden but they have very poor manners. At the billing counter you have security people staring at your goods and at you. They are checking if you have stolen something. It's so sad, I haven't seen such a thing happening anywhere in the world. At least train them to stand a bit away or look discreetly. After purchasing goods worth lakhs of rupees, you don't like to see such a staredown. Shame on Ikea India. If they treat Indians with such suspicion, they should be made to shut shop here. Such poor management. I have not seen such shameless behaviour in any other Ikea store internationally. It's a matter of time that Indians will wake up to this insult and ask this company to leave our country. Anyone can reach out to me for the full video at **.

I order multiple item including billy book case with glass door and assembly service. I was delivered only 2 doors and when assemble man comes in we realized the error. Still unable to get support or get refund my money after 3 1/2m waiting. Very poor customer service.

Bought the Nordli 12 Drawer Dresser in December, 2019. Got 8 boxes from staff at Brooklyn store. Discovered later it should have been 9 boxes- the ninth box contained the base and top panels. That 9th box was out of stock before my purchase and still until today March 26, 2022. They are still advertising and selling this product knowing full well that it is impossible to complete. I finally got a refund- a month ago. An IKEA card. ** you I said. Oh, but I can get the $350 back to my credit card? Not yet. More run arounds. Un-**-believable. IKEA I Hate YOU. And, stop blaming the pandemic. You were screwed up way before that happened. The End?

Awful experience. 2 weeks ago I went into the Southampton store to furnish my new apartment. One of the items I purchased was a sofa. I got home to find that the sofa was missing a box and so I went back the next day to see about picking it up. When I got to the store I was told that they didn't have the box and that they would arrange a delivery from their Reading store that would arrive in 4/5 days. I waited 5 days and then called customer services to chase up the package. I was told there had been an issue and that they were going to have it picked and sent that day and again I would have to wait 4/5 days for the delivery. I waited 5 days again and still no sign of the package.

The initial experience with the Kitchen Planning staff, creation of rendering and drawings for your designed kitchen is good. Once you get to purchase that's when the nightmare begins. Each time you call to order your Out OF Stock items, you get a new list depending on how many items from your Master List are available either for pick up or for delivery. Also, I'm on my 11th order number, it's very confusing to keep track of all the pieces every time your order number changes. YES, you (the customer) need to cross-reference to make sure you are getting all the right items and quantities. Also, if you don't mention that your shipping fee should be waived, they will charge you for as many times as your Out of Stock items ship. RIDICULOUS! Every week you must call at least 2x's per week to verify if ANY of your items have come into stock. It's been over a month since my initial purchase date.

Very complex and confusing process! Seems everyone you talk to explains process differently. We order a large order of various cabinets for wife’s craft room. First arrived with a chalk board easel we didn’t order. Also many out of stock parts. We received a random email that said something was at Fishers store and drove 2.5 hours to get it only to be told it wasn’t there even though their system still says it is there.

I recently tried to call IKEA starting on the 28/2 about my $450 returns card had expired and would they override the expiration as I have had Covid lost my job and been unwell and forgot I had to use voucher. Yes my fault, but it’s a lot of money for me. Other companies are advertising extra time to use vouchers. After many calls and since my first email sent on the 3/3/22 with no reply and no one wanting to help on the phone after asking for it to be escalated. I went to IKEA at Tempe Sydney Australia 12/3/22 and the manager at customer Service just didn’t want anything to do with me kept saying call the customer service line, I tried to tell him I had and I was kept on hold each time for 20-30 mins and when I got through I had asked to escalate higher which wasn’t happening. Pretty much treated the same way by phone, email. So I go in person thinking it is the best way to work with them. WOW how wrong I was. Way worse!

In the past few years I have been furnishing my apartment and recommending IKEA to friends and family about their products. March 7th was a game changer. I've been very interested in a sofa "Applard" 990506241 and daily I have been watching for stores near me for when its available. Using the IKEA app I was advised the product was available at a store in New Haven CT, 1 and half hrs away from the Bronx NY. As it's was something I wanted, I set out to go pick it up. Once I get to the store I checked again and the store still showed it was still available. Went straight to the warehouse area of the store and a store Rep confirmed it was available and proceeded to print me the Order for purchase (**).

I have always been a fan of IKEA. I have never had a negative experience, until now. In less than 6 months my son's dresser drawers broke and his queen size bed collapsed. IKEA customer service did not care! I am out of warranty by two weeks and there is nothing I can do. We spent a decent amount of money and only asked for it to last 2 years. It could not even make it past 6 months. It is junk. DO NOT WASTE YOUR MONEY!!!!

I purchase a nightstand with 2 drawers. The drawer side had only 3 holes where the drawer slide bolted. It should have had 4. The other nightstand different color the side had the 4 holes required. If the part had been a right or left it would have worked with just 2 of the holes. The only solution after I called was to go back to the store and they would pull the correct part from another box. All 4 sides it my box only had the 3 holes in them. Live in Fairhope AL. About a 6-hour drive. No other help available. So if you do not live near the store don't but from IKEA!

I love Ikea so much. Very fun place to stay. Would definitely recommend trying out all of the display beds and testing for comfort. Would recommend going on vacation here over anywhere else especially for Dundee Crown high school sophomore English teachers.

We ordered a large modular bookshelf to upgrade something we currently own. IKEA shipped part of the shelf through FedEx and the rest was scheduled to be delivered by the store. The night before the delivery, after we had already received our shelf extenders, we were informed that some of the modules were oversold and would not be delivered. While they were gracious enough to refund us for the portion that was oversold with no action on our part, it left us wondering what exactly IKEA thought we would want 2/3 of a bookshelf for. We called customer service. The representative was very friendly, and tried to find a solution that would get us a satisfactory shelf, but given supply shortages that was not possible. They were able to cancel and refund the portion of the order that had not shipped.

No message to us was given during order process and shipping process or follow up indicated any parts were going to be missing and back ordered. We began to assemble a sofa couch and found out key parts were missing. Not until we called the next morning did we find out parts were not there.

I actually liked the bed I bought. The problem is, their "solid wood" headboard developed a crack about 8 inches long completely thru. Come to find out, they only have a 90 day warranty and you better have saved the original boxes. If you do have a problem in the first 90 days and have the original boxes and original sales receipt they say they will pick up the product and replace it later. So you're out your paid for purchase, they do not refund, and just hope they replace it. Reading all the other posts "GOOD LUCK WITH THAT" NO WARRANTY?? First and last purchase from IKEA.

Attempted 3 times to get 2 items delivered. They hired a third company called XPO to do it. They never ringed a bell to check whether I (or ANYONE) was at home. They claimed they can only text message or call you, which for me is bizarre. Finally, at the third attempt, and adding A NOTE in their system that they could basically leave everything at my doorstep (I really didn't care anymore), they ringed the bell.. Hehe. Really? Then, grand finale. Two items, right? Only one came. This could not be more frustrating. End of the story. Never trust Ikea's delivery ''curbside'' 'method'.

In late December 2021, I went to Ikea in Richmond, BC, Canada, and bought a bed, but I only received part of the bed. The main box, which is the bed frame, hasn’t arrived yet. I have called Ikea several times, and the answer has always been the same: “call us again if you didn’t get a call from us by next week.” It has been really frustrating. I have to keep all these boxes in my home without being able to assemble the bed.

Don’t bother buying Teapot RIKLIG. It is made of such a poor quality of glass that it can break with the simple touch of a dish. It just broke for the second time with the touch of a dish while placing it into dishwasher. The first time it broke I cut my fingers badly with its thin glass. I am very disappointed. Extremely bad quality.

DO NOT BUY KITCHEN FROM IKEA!! I spent 4 hours with a kitchen planner for my beautiful new IKEA kitchen. She never told me 30% of my key item are backordered indefinitely. She let me pay and everything will be there in 3 weeks. 265 items, like a big jigsaw puzzle, no way to tell if everything is there until you start putting together. Then find 4 boxes that belong to someone else, various door panels missing, 2 drawers missing...YOU have to hunt for everything. To find out my middle base cabinet is out of stock indefinitely, 2 of the 6 wall cabinets are out of stock, after 5 calls to locate them "out of stock" with no delivery date expected.

I ordered a cabinet that comes with two parts. They were supposed to be delivered to my NYC apt. But they cancelled one of the two parts because it ran out of stock two hours before the arrival schedule. I called them I need the refunds but they couldn't figure out. A week later, I called back, and the lady was keep telling me they are not going to cover the shipping cost. So, I asked what other options are there for me to send and she replied, "nearby stores" but that otherwise they will not give me the refunds. We don't have any store open in Manhattan. I paid delivery fees just so I could have these shipped to me and they can't help me with the process. So, I am just keeping the wood piece at my place and not getting the refunds I need.

Ikea delivered the wrong couch. We had ordered grey fabric and they delivered white leather. At time of delivery we asked if there was anything to sign/review together like used to be the process and the delivery team told us 'no we don't do that anymore because of COVID.' Less than 5 minutes after they had left our house we realized the mistake and called the delivery team but they told us they weren't allowed to come pick up merchandise after drop off and we had to call the store. Called the store and they told us they were so understaffed that no one could handle support calls and we should call again the next day. Tried online chat and they said we needed to call the store.