Helix Mattress Reviews

For something that is going to be costing you thousands of dollars, you want to have confidence in the purchase (especially when making that big a purchase online). In the case of something like a mattress that you'll spend about a third of your life in, the investment is worthwhile. I can say that I am very happy with my purchase, and would happily recommend Helix!

Some of the best sleep I've ever gotten! Highly recommend buying from Rooms To Go to have the delivery. The Midnight Elite is a very heavy mattress and is recommended to have someone else lift it! Very comfortable with great support!

This is the best mattress company I have ever experienced. The mattress we bought is perfect for us and met all the features we were looking for in our research. We are very satisfied and have been enjoying our mattress very much.

Very soft and very comfortable, but not as soft as the reviews made it out to be. I wouldn't say it's like "sleeping on a marshmallow". We got the Luxe with the zoned support. We actually still use a mattress topper to make it feel more balanced. But with that said, 6 months later it's still getting more comfortable with time. My husband is 6 foot tall and maybe 220ish pounds and I'm 5'3 and maybe 140ish pounds. We're both side sleepers. I think the zoned support is a better fit for him than for me. I'm learning that if I'm too close to the edge (like my elbow can touch it) it's not as soft. I have to make sure I scoot a little further towards the middle for the softer experience. Not sure if it's the way the bed is built or if the "soft spot" is where I do most of my lounging/computer work.

I have very serious back problems. I can say that the mattress is very comfortable and maybe helps a little, but it is mostly just a cozy mattress. I would make the purchase again on the quality of the mattress alone.

My Helix mattress is incredibly comfortable, offering perfect support for a restful night’s sleep. It’s transformed my mornings, and I wake up feeling refreshed every day. Highly recommend it to anyone seeking quality.

After years of hip pain, we tried the Helix Midnight Elite and now I have a pain free sleep experience! I find I don’t need to adjust my position through the night and some nights, I sleep right through without moving!

So far the mattress has been great. Easy unpacking, any packing smells cleared very quickly. Mattress is taller than our old one, and feels better for side sleeping. Mattress also hasn't gotten nearly as hot as our old one, and I tend to sleep very hot.

I looked through a variety of sleep reviewers to help find my perfect mattress. It had to be firm but plush. It had to allow me to sleep cool all night. Helix meets all my need and I would definitely recommend it to others.

The mattress exceeded all my expectations. It's comfortable, high-quality, and definitely promotes excellent sleep. Assembly was incredibly easy, and in my opinion, it's the best balance of price and quality on the market.

I spent a little over six grand on a bed for my wife and I. Helix had a company contracted (load up) to install it. The lady had never put a helix bed together. She had to use YouTube. She didn’t install it right, she broke my frame, damaged my bed. Couldn’t finish it all in one day so they had to send another contractor the next day. On top of that she was supposed to be there between eight in the morning and noon and didn’t show up until almost 5:30 in the evening. The second contractor showed up the next day at about six in the evening and didn’t leave my house until almost 12:30 in the morning the next day. That was completely unacceptable. The second contractor was really good. They fixed all of her stuff and did the other things we needed done but being there after midnight was not good. I had to be at work at 7 o’clock the next morning.

I purchased a mattress about 8 months ago. It was never exposed to moisture, but it was placed directly on the floor. Recently, I discovered mold growing on it. When I contacted customer service, I was shocked by their response—they didn’t ask any follow-up questions or try to understand the issue. Instead, they simply told me to buy a mask, gloves, and mold spray, and to clean it myself. This is completely unacceptable and highly unprofessional. I’m not sure what kind of material the mattress is made of, but if it isn’t suitable to be placed on the floor, that should have been clearly communicated at the time of purchase. I would have expected at least some guidance or support, not a dismissive response.

Daylon contacted me again less than 24 hours from my review and sent me a discount to help out with purchasing the replacement Helix bed. I really appreciated the prompt response to and effort to rectify the mistake. Thank you!

The best mattress we have had. It stays cool, and excellent for side sleepers. Don't wake up with aches like we did before. The website was very easy to navigate and made it easy to decide which one was best for us.

I love my mattress! I have had it for about 3 years now, and I get the best sleep on it. I couldn't ask for a more supportive, comfortable, and reasonably affordable mattress with durability. I would highly recommend this mattress and company!

I ordered and sent back about 6 different mattresses. I was so discouraged and wondered if I would ever find a mattress that I could sleep on and not have severe back pain. Then I found Helix!!! So Thankful!!

We purchased a Helix luxury mattress a few months ago, replacing a different brand. The old mattress was all foam, and despite being "firm", was actually quite spongey, and uncomfortable, and we seldom slept through the night, waking up with back and hip pain. The Helix mattress, with its hybrid construction, was immediately more comfortable. After a few nights of adjustment to the different feel, we were quite happy with it, and tend to sleep through the night. We wake up feeling more refreshed and less stiff.

We purchased the Helix Kids - Twin for our four-year-old son. When it comes to purchasing a big item, it matters to me that we can get a lot of use out of it. That's why I chose the Helix Kids, because it has two sides -- a firmer one for when he's younger and a softer one for when he's older. With that kind of thoughtful design, he'll be able to sleep on this mattress for years to come. Right now, he's using the firm side, which is still incredibly cozy. He loved it right away and consistently sleeps through the night on it.

Best mattress we have ever owned, better than when we owned a soft-sided water bed. Always sleep great. Get more sleep with less repositioning due to increased comfort while sleeping. My husband had a stroke and was very uncomfortable, have tried 3 previous mattresses and they didn't work for him.

I just got my mattress about 4 months ago and the center of it is already sagging when I lay on it. It looks fine at a glance but when pressure is applied to the middle vs anywhere else it’s a very noticeable difference in how much it dips. Waking up with back pain from it.

We have had the mattress for about 6 months. We are noticing that there is a significant amount of drooping around the edges of the mattress. The right side seems to be sagging downward. This was an issue we never had with our Purple Mattress. This is usually something you see after years of owning a mattress not in the first year.

Great mattress, even better with the cool topper as it keeps the bed from getting too hot. Makes the bed a little slippery so you may have to get your sheets a strap to not move off the bed. Sleep great, back feels better. Upgraded my old mattress from a foam mattress.

Everyone claims their mattress is the ‘best’, but Helix actually delivers (and literally, delivers!). I got referred to this site from the Dr. John Delony show, whom I respect greatly, and will now order more products in the future because of how much I like this one. From the website, to convenience, to delivery and unboxing, and now the quality of sleep from this quality mattress that we will have for years to come; the whole experience leaves nothing to be desired. This is the place to find ‘the one’ so quit searching, you have found the one you’ve been looking for!

Honestly wavered greatly over this decision. There are a lot of options in the online hybrid bed space. I went with Helix for a lot of reasons, and it turned out for the best. I'm tall, and relatively heavy. No matter what I do, I'll always be 200+lbs. I knew I wanted something with the weight rating to keep from sagging and becoming doughy over time. The bed is firm compared to many I tried, but the edges are very supportive, very little motion transfer, and above all else I find it phenomenally comfortable. Months in, I only recently realized that I have not woken up sore on this mattress a single time. It was a near nightly problem with the prior mattress. I would easily and gladly repeat this purchase. In fact, I'm cutting this review short. It's bed time, and I'm looking forward to it.

I sleep much better on my Helix Sunset Elite - Queen-sized mattress than I did on my previous mattress. I can recommend this mattress for anyone with lower back issues. Helix Customer Service is excellent. The folks in the service department are friendly and easy to deal with.

We had a cheap mattress prior to purchasing our Helix and I was waking up with neck, shoulder, and/or back pain basically every day. Ever since we started sleeping on our Midnight Luxe, I no longer wake up with pain! Hard to tell if the extras we paid for were worth it or not (the cooling layer and extra memory foam layer) as I do still get hot at night, but other than that, we love the mattress!

The title says it all. As someone who struggles with tossing and turning most of my life, waking up multiple times at night to adjust my sleep position, this bed has been a game changer. Helix Midnight was recommended to me as a side sleeper and it is awesome. Definitely would recommend.

Absolutely the best mattress we have ever had and I think we comment almost every single night how good our mattress feels! No more back pain and just the right soft/firmness! Will recommend to all our family and friends from now on! Forever grateful to Minimal Mom for giving you a shout out and making us buy a mattress from you guys.😊

We like our new mattress but have found that we need it to be firmer. The surface does not feel flat but undulates under the weight of our bodies. We did not order a mattress topper and wonder if that would make a difference. We would be glad to get some advice on the matter.

My husband and I have spent hundreds of thousands of dollars on mattresses. So buying one online was as big decision for us. But, I am so glad we made the decision to purchase a Helix. We both sleep so well at night. No more restless nights for us. We are definitely customers for life!

My experience was bad as you sent me a defective mattress or the wrong size. I was not even able to try the mattress as it didn’t fit in the box frame. Also, it took me almost two weeks to have the mattress picked up and get refunded and be able to order another mattress.

I’m really impressed by the Helix mattress. It is incredibly comfortable and the perfect softness. My only complaint is the box it came in was very heavy and difficult to move. Recommend paying for installation if you live alone. I don’t have an elevator so it was very difficult to bring up the stairs.

1. Fast delivery and the order was correct. 2. Loved the free pillows. 3. The mattress was fun to unpack. 4. Good quality and comfortable. As a plus size I probably should have ordered the equivalent mattress but wanted to save $500. I'm still happy with the mattress but it required buying a box spring. The frame is excellent, just excellent.

I've had the mattress and adjustable frame for a few months now and it has been nothing short of spectacular. Starting with the comfort of the mattress being the perfect softness for me being a side sleeper so I've been getting better night's rest. And I can't say enough about the adjustable frame, probably because I've never had one, but this thing is awesome. Being able to sit up in bed and watch TV at the touch of a button is great with the preprogrammed buttons and then to be able to hit another single button at bedtime to go straight to laying flat. The relaxing floating mode is cool for just a nice wind down mode after work sometimes. It has been a wonderful experience so far and I expect for many years to come.

We purchased the Helix kids mattress for our 4 year old. We love the concept of the mattress and that we can just flip it when he is older instead of having to purchase a whole new mattress. Packaging was obviously heavy and I couldn’t move it on my own, which was expected. We also got 4 pillows with it and everything expanded without issue. The quality of the mattress is great. My son finds the mattress comfortable and sleeps really well. My husband and I also find it comfortable and often fall asleep when putting our son to bed. We are currently saving to buy another helix kids mattress for our daughter because of how much we like the bed.

Would give the actual mattress a five however delivery and setup was terrible. I have sent this at least a couple of times and never get a response. Feel like I should receive a refund for the service provided. My husband had to help and the men that were sent did not have a clue what they were doing.

We were looking for a good, solid mattress. My husband is a big and tall guy. We bought the Helix Plus Luxe. The mattress was super heavy and it was difficult to lug the box upstairs. We unwrapped it and it unfolded easily. It feels very solid and I hope that the weight of it means it will last many years. We've had it a few months now and are still very comfortable on it.

It is very soft & helps me to relax so I can get a good night's rest, a person needs that, it will help you to wake up feeling refreshed. My daughter recommend this mattress to me because she had bought her one & I am so thankful she did, being able to pay it out helped me a lot, check it out. You'll be glad you did.

Caroline **

After receiving our mattress, the first week was great. We got great sleep with no pain. However, it didn’t last. Our back, neck, and hips started hurting again just like our last mattress. I do like the sheets that came with it. The pillow however is all in lumps so those definitely don’t last.

We wanted a firm mattress because we have back issues. We first tried the more expensive and what was advertised as firmest mattress. We slept on it for a month. It was not firm at all. I returned it for the version I have now also advertised as firm. This mattress is softer than that last and we struggle more now with our back issues. It’s not a good mattress for us and we are extremely disappointed spending almost $2,000 on this mattress.

Delivered in a timely manner. The mattress is not comfortable to me as I am a side sleeper. I thought within time I would like the mattress but that is not the case. It is still uncomfortable. Added a topper mattress. I guess I need to test drive before buying from now on.

Very happy with our experience. Streamlined ordering and delivery! I completed the sleep style questions and ordered the recommended mattress that is very comfortable and works well for both my husband. The mattress that was recommended still creates a very warm sleeping experience while I was hoping for one that helped me stay a little cooler, however. Overall, I was surprised by the efficiency and professional experience I had with Helix.

I've had my tier 3 Helix mattress for a several months now and not only do I get deep uninterrupted sleep but it also helped eliminate the neck and back pain that had been tormenting me for months. This model is also the side sleeper and true to their word, I have yet to be woken up by my own tossing and turning in the dead of night.

The mattress arrived on time and was easy to set up. My old mattress left me with a sore back after sleeping a full night on it. I have had the Helix Mattress for a few months now, and I'm happy to report I have not woken up once with a sore back. I would definitely recommend to a friend.

I purchased the mattress based on reviews that said the Helix Plus was good for larger people. My husband is an invalid and weighs 260 lbs. The order form said that the mattress required the foundation. I didn’t look for an explanation and simply ordered it. I did that believing your statement they were returnable if we weren’t satisfied. When the mattress and foundation were delivered, the height of the bed was ridiculous. My 6’2” husband couldn’t sit on the bed with his feet on the ground. This was not only uncomfortable for him but also dangerous. When I went back to your website to find out why we needed the foundation, I found that a foundation was not needed if we had a properly slatted bed, which we did have.

We have had this mattress a little over half a year and it's already starting to sag and become uncomfortable. At first it was great. We got good sleep now. We wake up with back pain and me my wife and I are rolled to the middle of the bed. My warranty is already expired and they won't take the mattress back so I guess we will be sleeping in pain until we can afford a purple! Hope this helps your decision.

We like the mattress more and more. We had slept in our son’s bed when visiting and inquired about the mattress. When we moved, we took the opportunity to get a larger bed. The credit card we used resulted in air miles. Months later, we still comment on how much we like the bed. Not only is it comfortable, it’s quiet. Husband is a super light sleeper but I can now turn over or get out of bed without waking him.

My wife and I genuinely look forward to climbing into bed at the end of a long day. I did all the research and finally landed on Helix, and we couldn’t be more happy with that decision. We switched from a Saatva, and are loving the far superior support, Luxe feel, edge support, and just really everything about it. Buy yours and don’t look back!

We love the new mattress! It's a perfect firmness and manages the overnight temperature very well. Our only regret when purchasing is going with a Queen instead of a King as the Queen is tighter than we expected!

I have bad neck and back pain and can’t sleep comfortably most the time so I thought switching beds and pillows would help so we spent thousands and it really didn’t change much still have a lot of back pain at night and when I wake up. So I wouldn’t recommend if you think it will change your life.

I bought four different beds to compare to buy my own bed. I am a disabled back senior. I bought my grandson a Neptune and he says it’s pretty firm. I bought my son a Dream Cloud. He says it’s way too soft. I did go premium on all these beds so I have a king split bed. I thought softer on my back would be good so bought half dream cloud and the other half Helix. Through the weeks of trying which bed I liked my back was burning when I woke up with a dream cloud, and my back was refreshed when I woke up on the Helix. if it was just a little softer, it would be perfect so because of my neck and my upper back I sleep sideways on my bed, my upper body on the dream cloud in my lower body on the Helix. I could only do that cause it’s just me and my dog in this king size adjustable bed. So yes, I would recommend this bed to anyone. Also, the delivery was way better than Dreamcloud. Dream cloud took a very long time to be delivered.

I bought two extra long twin size mattresses for our adjustable base king size bed. I ordered a Dusk Luxe - Twin XL and a Midnight Luxe - Twin XL. Both had the Glacio Tex feature. The Midnight Luxe was for my husband who has some lower back pain and is mostly a side sleeper. He loves it. I sleep on my stomach a lot and ordered the Dusk. I did have some regret about ordering the Dusk because I did feel it was a little too firm for me. I reached out to customer service about my concern and they shipped me a plush mattress topper at no extra charge. This helped greatly although it did make my mattress slightly higher than my husband's side. We put a two inch piece of foam from an old mattress topper under his mattress and it leveled the bed up pretty well. I probably would order a Midnight Luxe for myself if I had it to do over. The mattresses sleep considerably better and cooler than our old blue memory foam mattress. The pillows and sheets which were included are also very comfortable. I would recommend the mattress to others.

We have struggled with finding a mattress we both love for several years. Our Helix mattress is perfect. I used to wake up with a sore back and neck. Since getting our Helix my back pain is gone. I look forward to coming home to our Helix whenever we are away. The only critique I have is the mattress elevated our bed. But after a few nights of good sleep I do not ever notice how high it is.

I really wish I had made this purchase so much sooner. I am sleeping like a baby, my bed is my favorite place to be. It is so wonderful that even my grown and married daughter spent the night at my house when I was out of town so she could sleep in my fed. Her quote was “I want to sleep in your bed, it feels like sleeping on a cloud!!!!”

I only bought two pillows from Helix and I was so excited but when I got them, they were so flat and they told me just to shake them out. Well, that didn’t help so I wanted to exchange them, but they were trying to pressure me into keeping them. I ended up getting so frustrated. I just returned them and the whole process was about six weeks, which in my opinion is ridiculous. Then I didn’t even get a full refund. They kept $40 for shipping which they never told me about. The whole process has been over two months and I’m still dealing with them because they only respond via email and it takes them a few days for every email. If they are like this with two pillows, I can’t imagine trying to return a mattress. NEVER AGAIN

Helix Twilight Luxe for $2500 is not worth the buy. After sleeping on this "FIRM" mattress for less than 1 year. We have the worst back pain of all time due to the breakdown of the bed, and it being way too soft with NO support. We hope to get a warranty on this product but are having no luck with starting this process!

Purchased the Helix Midnight Luxe mattress in Oct 2023. Started out with great nights of sleep but as time went on, especially after the 100 day trial we noticed huge sagging in the mattress. Now my wife and I have even more back problems and this was supposed to help solve them. I've contacted their support to see if it's a defective mattress because that's all I can hope for. Extremely disappointed in this experience so I can't confidently say that we'll ever refer anyone to using this mattress.

Purchased a Helix mattress 5 years ago. Currently has a huge dip in the middle of the bed. They claim to have a 10 year warranty but their "Team" cannot seem to see the dip in the photos. I have included photos with the dip being deeper than 1 inch.

Our Helix mattress is the best mattress we have ever owned. We are truly glad we ordered a Helix mattress. It’s so very comfortable. My husband and I sleep great every night. It also is still in great shape. No sleep divots…. no holes where your body lays all night. We would not hesitate to order a Helix in the future.

My son loves his new big boy bed. It's super comfortable even for us parents! I like that we can flip the bed over when he's older to give him different firmness options. The packaging for the mattress was super fun too and graced our living room for months after being thoroughly colored :-).

I've gotten a lot better at going to bed now that my mattress is comfortable. It is a great bed and it's very comfortable, opening it was really fun. Feels like a pretty high-end bed to me. My fiance and I now sleep like rocks and hope to get more mattresses in the future for the kids.

We love our Helix mattress! It was easy to order and set up in our bedroom. This is the first mattress in 36 years of marriage that we both enjoy a good night sleep on. We have purchased several mattresses over the years. We would recommend Helix to anyone needing a mattress.

We ordered two Twin XL mattresses and one lasted less than three years. I decided to order a replacement and made sure to get the exact one as I had before. What I was sent was a Twin and not a Twin XL. It was also not the one for bigger people so the mattress is several inches shorter than my husband’s. But because we were moving and didn’t open the box to set it up right away they wouldn’t help! We’ll never buy from here again!

We love our new bed. The mattress is comfortable and everything was very easy to set up. We are well past the 100 day trial period and no complaints at all. We upgraded from a queen to a king and are loving it. So far we have remained cool and or warm without extreme temperature differences.

Ordering was easy, everything came timely enough. It was a two person job to put together and it is a very comfortable bed. I want to order another Helix for the guest room. I would be confident that my family and friends were comfortable on it. I would recommend purchasing a Helix bed to anyone.

I ordered one mattress, and then six months later ordered the same one to go alongside it, but it was not the same mattress. The firmness was completely different. The tags on both mattresses matched with her identifying numbers, but the mattresses were different. When I called to talk to the customer service, they just said they could send me a new topper to help them try to match. What I really want is two mattresses that are the same. If he likes to contact me again and help me get two mattresses that are the same I’d happily pay full price.

I left ALL beds, mattresses, pillows, sheets, and blankets behind with the 310 year old house when I sold it. Moved into a new condo, meaning pretty much everything in the place (2 bedrooms) was new too. My daughter recommended Helix, fine, went with it. Extracting the heavy mattresses from their shipping cartons was a bear, but since then I’ve been quite please. Quality items.

It was time to move on from our 10yr old $5k Tempur-Pedic mattress. We were hesitant to purchase a box mattress, but all concerns went away the moment we jumped in for our first night sleep. The mattress is certainly good for side sleepers and I think most product review articles are spot on. Delivery and setup went smoothly. The only issue we ran in to was with the pillows, where they began to be quite lumpy within the first 6 months. But Helix was great and has already ordered replacements for us.

The Helix midnight lux mattress has been amazing. I had horrible sleep habits and my sleep has improved greatly! I love the rest I'm getting now. I received it very quickly, the packaging was great and it was so easy to set it up. It is will worth the cost. I would highly recommend this product.

I did do my research and used the Helix mattress selection feature during ordering. I am a big guy and selected a mattress for heavy people (firm). But, I also have joint pain. Did not have any selection or a recommendation for heavy person with joint pain. I should have given the joint and back pain selection more of a consideration than heavy person firm recommendation.

Mattress is comfortable and appears to make me sleep better. The only problem I have is if I sleep close to the edge it will tilt a little making it harder to stay in the bed without rolling off. As long as I sleep 4-6 inches from the edge, it is fine.

Sadly we did not end up keeping our mattress but the customer service to have to transferred where it needed to go was efficient and professional. It really could not have been easier. I would highly recommend this company to anyone. The bed was great as well but didn’t fit my husband's needs.

Bought for our 4-year-old daughter transitioning from a crib, this bed is incredibly comfortable and offers two different firmness levels to grow with her as she gets bigger. Also cleans up easily in case of an accident. I’ve taken naps on it, as well, and it’s super comfortable. Worth the money.

The mattress is good for me as a side sleeper. I find the mattress comfortable and supports my pressure points well. I suffer from chronic neuropathic pain and the Helix mattress is a great improvement from my past mattresses. I recommend Helix for side sleepers with chronic pain issues. Thank you for your product.

We really like the mattress a lot. Our only issue was that we spent a good bit of money on sheets that don’t fit it at all. They were way too big. I wish they would tell you which mattresses they do fit. Would purchase a mattress from Helix again.

We initially ordered the twilight luxe but it didn't work for my Husband. Helix stood by their warranty/return policy and we opted to switch to a midnight luxe which we love. We even had an additional customer service win when we initially thought there was a lump in the second mattress, to our shame, turned out to be the pillow underneath. The customer service agent was so kind with our admittedly very stupid mistake. Everyone we dealt with was amazing and we love the mattress now.

This company is top-notch. I bought a King Koil Sleep Mattress. I had an issue and a defective mattress. They said tough luck. Disgruntled, I turned to Helix. The mattress was amazing. There was a slight hiccup, and the customer service handled the matter exceedingly smoothly. The mattress is the best I have ever slept on, but the highlight was the delightful and seamless customer service. I am thrilled with the mattress and the customer service. 10 out of 5 stars!

We love our new Helix mattress, but the pillows that came with it are horrible. A few years ago, we received pillows with my daughter’s Helix mattress and everything was amazing. A year later we ordered the same mattress for my son, and had to return the first one that came. It was lower quality material and did not inflate correctly. The pillows with his were definitely cheaper also. Then, just last year, we decided to try a Helix mattress. We love our mattress, but again the pillows are cheap and horrible.

We spent a lot of money on a furniture store mattress just for it to start sagging in 1 year. I looked up best mattress for plus size and the Helix Plus showed up. We gave it a try and LOVE it. 6 months in and we sleep comfortably. It is very heavy and broke our expensive, but cheaply made, bed frame. We just went to the hardware store and replaced the cheap broken wood with more sturdy wood. Good as new. I definitely recommend if you want comfortable but sturdy mattress.

We purchased a Helix mattress for our bed and loved it so much we also got one for our daughter and then purchased another when we upgraded to a king bed. We love coming back to it when we’re away on a trip and can absolutely tell a difference in our sleeping and how our bodies feel. We will be loyal Helix customers for life!

Simply the best. Continues to be the best thing I have ever purchased. I purchased a king-size Midnight Luxe mattress. It arrived in easy enough packaging, expanded well once in place, and is the most comfortable mattress ever. No movement transfer from my partner. Does not feel hot. It’s the best!

We purchased a mattress and wanted to return for a different size. Customer Service suggested buying the second mattress and when it shipped we could receive a refund and start return process. We did that in mid November. It took 4 weeks for Helix to connect us with 'Sharetown' a third party to pick up the mattress for return. They immediately let us know they are not available in our area and now it is our responsibility to destroy or donate the mattress. At that point we would need to take pictures and get signatures in order to receive a refund. Helix markets as this company where you can try the product and it's easy to return. Instead they make it complex, communicate poorly and keep multiple credit card payments. Comfortable mattress but would have preferred to work with an honest business.

Love my Helix. It's changed my life. I used to wake up with a lot of shoulder and back pain and didn't realize how much of it was from my old mattress. Also used to think I was just a sweaty sleeper but since getting my Helix I feel so much cooler and more comfortable at night. Can't recommend this mattress enough.

I purchased the Helix Plus in December 2022. I choose the product based off quiz on website and our body type. Well it’s fine when me and my spouse stay on our side of the bed but when we lay in the middle we sink. I wish I have know this earlier but due to my husband's job traveling he’s never home. The pictures they wanted me to submit with string and a ruler does not show the issue we are having. Who wants to be intimate in quick sand? I think that’s as appropriate as I can say it.

Very disappointed. Bought the Helix Luxe King mattress and got severe lower back pain within days. I thought I need to give it enough time for it to settle according to my body. But here I am 3 years later. With more back pain. I am a side sleeper and my arm goes numb within 30 minutes of being on one side. That causes a ton of tossing and turning and my wife sleeps horrible because of that too. Switching to a nectar mattress now. Much cheaper and way better reviews than this.

We paid almost $1,300 for mattress that started sinking after less than 2 years. After contacting customer service they came back to us as to what foundation we used. Even though the tag on mattress says clearly "this mattress can be used with or without a foundation" (I will attach the picture of the tag for everyone to see). After asking what does the foundation have anything to do with it? They keep dodging the question that, "We can't help you unless you send us picture." This is clear as day as they are looking for a way to not honor warranty after mattress started sinking in less than 2 years. Even though it was suppose to have an 10 or 15 year warranty.

Bought the Helix plus last 2021 for I am a heavy weight cancer crippled individual, before purchasing this very expensive mattress I ask if it can handle a 450 lbs ma. Helix assured and guarantee me the product can and is designed for it with total assurance from their part, less than two years now both sides gave up and sag. Now I been trying to reach them through email and they refused to acknowledge or even check the mattress in order for them to improved and develop more better but instead ignored a legitimate complaint, therefore their warranty is not true and their product is questionable in terms of durability.

Got the Midnight Luxe King as a gift from friends who listen to Dan Bongino! Amazing mattress, that relieved shoulder and hip pain without feeling like you are sinking. Exactly as advertised. HOWEVER, we just moved our movers lost foundation screws and broke support beam. Helix told to buy new foundation altogether because I don’t have the original order number! Come’on Helix you can do better. You don’t need to charge $400 for 4 plastic screws, a piece of particle board, two brackets and have me send a perfectly good foundation to a landfill.

Sheesh! Where to start? So many choices... Ghostbed, Casper, Purple, Nectar, Helix etc, etc. If you really take time to watch all the review videos as well as hitting all the forums and various websites dedicated to doing mattress reviews, the decision process only gets more complicated. For example one website says the Helix Luxe in not the best for side sleepers and has terrible off gassing odors, then the next website says it's perfect for side sleepers and they detected no off gassing odors. Adding to the confusion... some websites offer comparison charts like - Casper vs Nectar or Helix vs Purple etc.

Purchased the queen dusk luxe mattress and base back in October 2020. 2 months later one side of the bed has collapsed and sunk. I am 180lbs so don’t think my weight is to blame. The pillow top of the mattress actually causes more heat to build up, not cooling like they claim. Despite the bed designed to be medium to firm, it is soft and not suited for anyone but a back sleeper. I sleep on my side and wake up in pain. They offered a topper to firm it up, but is it helpless. I have had $300 mattresses that are much better and last for years. The Helix barely lasted through the trial. Very disappointed.

Purchased this mattress in May 2019, after having a very positive experience with their older mattress line in my main home. This mattress is extremely soft out of the box, which was unexpected for a medium firm mattress designed for side and stomach sleepers. I reached out to the company and expressed my concerns via email. I was told this mattress is actually firmer than the original mattress I purchased in May 2016. In fact, this new mattress was so soft, my husband sunk to the frame of the bed when lying in it. The response for from Helix was to send me a firm topper, when I requested to return the mattress while in the sleep trial. This improved our experience but did not last long term.

I bought a Helix mattress and an adjustable bed base/frame. I eventually donated the mattress, it was too firm. The Helix adjustable bed frame is not needed as I’m upgrading to a Queen. Helix has a 100 night trial that includes the base and after emailing them multiple times with no response, weeks later customer service said the base isn’t returnable. It states on their return policy that the merchandise is returnable. I’m still waiting on a response weeks later as they have yet to acknowledge my email.

I was hesitant to buy a mattress online, but I really needed a new one and COVID-19 prevented me from trying in store. This was definitely a different experience for me. I ordered the mattress that the online quiz fit me to and within about a week and a half my mattress was delivered. Unboxing was straightforward, you slide it out of the box, align it with your base and cut open the plastic. It pops open and comes to life as soon as you cut the plastic. It took about an hour to open all the way up and I put sheets on it and went to bed after 2 hours. There were no strange odors or off gassing that I noticed.

For me Helix is generally a good product but their customer services need some little improvement. Access to details information about the product is of great importance to ensure consumer confidence and recommendation.

Finding Helix was very interesting, I haven’t heard anything about the company until I had sleeping issues. I was mostly recommended to Helix to feel relieved when I sleep. So I got in touch with a representative name Josh and he knew more than I did when it came to how I could sleep better. Without his preferences on their supply I would still be waking up at night.

I purchased a queen-size dual comfort mattress from Helix after researching dozens of types of memory foam mattress companies. Helix has great value for the money, excellent quality of mattress that met almost all my needs, and guaranteed a full refund if I wasn’t satisfied.

I loved the concept of a foam mattress customizable to both people....my husband felt his side was too soft and I felt mine was too hard...the company sent a topper to try to resolve which I felt was a very good customer service gesture but it just made my husband's side softer. The mattress is ok....there is always a risk when you can try something out in person... The good news is that after a couple of years the mattress does not have the "dip" you get with a spring mattress so I am very happy about that... Worth a try for sure.

It is an easy to move light weight and comfortable mattress that is easily delivered to your house. It has a lot of back support and is firmer than other comparable mattress brands. I only wish it were a better price so I could throw out all of my other mattresses and replace them with the Helix one I use in my personal bedroom. I also wish they offered free shipping but that's not that big of a deal. I honestly chose it because of the online reviews I read. I compared several different brands and for the money this was the best deal. It also rated high on the basis of comfort and support for my back which is important for me due to back problems.

I chose this one based on the price. I felt that this would be a good buy and the durability made me consider it overall. This is the best one that I felt and I knew I would use it forever or as long as it lasted. However we consider it to be a lifetime purchase. It feels when I'm lying on it well I'm sleeping on it basically whenever I want it. It feels like the only mattress I need. I'm glad I picked out this one and I would improve it by adding a cashback bonus to miss for all buyers. Said I liked everything about. It is comfortable and I don't know how I would live without it.

I thought it was cool and I like the comfortability of it. It showed a lot of good strengths and I think it was the most comfortable mattress I ever had.

I had seen good reviews on it on the website which made me interested to find out more about the brand. I even talked to people at work to see if they have ever heard of the brand. I never thought the reviews would be so accurate to me. I never knew a mattress to hold up for so long as this brand. It was such a firm and long lasting mattress. Padding layers were very nice. I had one in the past where they became very worn looking and this one looked brand new for awhile.

It was on sale and I needed one for my bedroom since I recently just moved. I saw it had great reviews online and I had a gift card to buy it. Very reliable brand for this type of Mattress. The mattress is comfortable, soft, durable, and easy to move. I am able to clean it effectively with no issues. I have had quite a few relatives complimented me on this mattress. I am always looking forward to come home and relax on my bed because of this mattress. But I wish it was more bulky as far as height. Maybe I should have bought more than one to make my bed taller. I would love to see if there are any new innovative one out there since it has been a while since I purchased this mattress. I have recommended it to all my friend to buy this mattress.

When I had first starting to research mattresses, I went to several furniture stores to compare prices. I had spent close to $700 purchasing the mattress at the time. The furniture store provided free delivery and the whole process went well. The one thing I dislike is its brand name but I like how the mattress is very reliable. The durability of the mattress is great. There is a 30 year warranty, and after close to 10 years, the mattress is still in good shape. It is very appealing and doing great.

I been dealing with this brand for years and I don't got nothing but good for this brand. All positive about the comfort of this mattress. Nice, appealing. It has great quality sleep and comfort. Just love how it feels. It's something I would cherish forever. They have good rating on their product. The best of the best. I would tell my friends to go purchase it. I prefer my family to go out and buy this. Go and buy yours today.

I chose this mattress over other brands because it was more reasonable than other mattresses and also I like the quality of the mattress. I really like sleeping on it very much and also sitting and doing other stuffs in bed. I like that it is very comfortable to sleep on. It is perfectly soft, not too soft and not too hard. But I wish the price was a bit more reasonable. Nowadays all of them are so expensive.

Helix Mattress is great as it won't bend or mound while sleeping. Stiffness of the mattress is the important factor that I look into consideration when buying a mattress as I don't want the mattress to lose its shape. Cushion effect is what I would like to add to the mattress.

I hear a couple of positive things about this brand before and I decide buy it (I have a lot of time with this mattress). Also the features of this mattress looks very straightforward and confident and was recommended by a couple of friends. But in the last time this brand has lowered your quality to other emerging brands and need improve your adaptability to the new needs of the market. Also the price I pay in the moment I buy it was a kind of high. But I like the comfort, the durability and the design overall. Also this mattress provide me a good night sleeps since a years ago.