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Helix Mattress

Helix Mattress
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Overall Satisfaction Rating 3.94/5
  • 5 stars
    7
  • 4 stars
    5
  • 3 stars
    3
  • 2 stars
    1
  • 1 stars
    1
Based on 17 ratings

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Helix is an online mattress company offering a range of hybrid mattresses. Each of its six mattresses comes in a LUXE version. Additional custom mattresses are also available. Helix can ship to anywhere in the US and Canada.

BOTTOM LINE

Helix offers dozens of hybrid mattresses with a wide range of firmness levels to please everyone. Edge support is good, and prices are fair for these breathable, durable mattresses.

PROS

  • Ships to the US and Canada
  • Good edge support
  • 100-night sleep trial
  • Below market prices

CONS

  • 30-night break-in period
  • Some off-gassing

Top Helix Mattress Reviews We Found

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Rated with 5 stars
Verified Reviewer

I never knew a mattress to hold up for so long as this brand. It was such a firm and long lasting mattress. Padding layers were very nice.

Read full review
Rated with 5 stars
Verified Reviewer

I thought it was cool and I like the comfortability of it. It showed a lot of good strengths and I think it was the most comfortable mattress I ever had.

Read full review
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    About Helix mattresses

    Helix offers six basic models: the Sunset, Midnight, Twilight, Moonlight, Dusk and Dawn. All hybrid mattresses provide a wide range of firmness levels and are affordably priced. These same models have a LUXE version that is thicker and more comfortable but more expensive. Additional specialty mattresses include the Nightfall, Dual Balanced and Dual Extra. Hybrid mattresses like those offered by Hybrid offer both memory foam for comfort and innersprings for breathability and stability. Hybrid also sells pillows, bases and bedding. A Helix mattress warranty is 10 years for standard mattresses and 15 years for LUXE models.


    100-night risk-free trial

    Free shipping to US locations

    LUXE models available

    Helix mattress comfort

    Firmness levels range all the way from a 2 to a 9 on the 1-10 firmness scale. Helix has a quiz that asks about your preferred firmness, your weight and other details in order to help match you with the right mattress. Helix’s memory foam makes for a comfortable sleep while cooling technologies help hot sleepers doze more easily. Innersprings, far from being uncomfortable, provide stability and breathability.

    • Firmness: Unless you want an extremely soft or extremely firm mattress, Helix has a mattress that fits your needs.
    • Sleeping position: Helix has firmer mattresses that will work best for those on their stomachs, medium mattresses for back sleepers and soft mattresses for side sleepers.
    • Motion transfer: Because of the amount of foam in Hybrid mattresses, they are good at absorbing motion.
    • Edge support: Helix mattresses have reinforcement in the coil unit, which means they have above average edge support. This makes Helix mattresses a good choice for couples who want to spread out.
    • Sleeping hot: Helix mattresses have cooling features that keep most sleepers comfortable through the night. Helix mattress reviews mention that the softer mattresses offered by Helix can feel a bit warmer.

    Helix mattress cost

    Overall, Helix mattress prices are affordable compared to similar mattresses. All basic models are priced the same. Twin sizes are $525, and California King models are $1,170. There are LUXE versions of each of the basic models. A twin sized LUXE is $870 and the California King is $2,020. The custom Dual Balanced and Dual Extra models are the priciest options.

    Mattress modelCost range
    Basic models (Sunset, Moonlight, Midnight, Dusk, Twilight, Dawn)$525–$1,170
    Luxe models$870–$2,020
    Nightfall$625–$1,365
    Dual Balanced$1,115–$1,365
    Dual Extra$1,115–$1,365

    Are Helix mattresses good?

    Helix is a great option for hybrid mattresses. No matter your sleeping position or weight, you will be able to find a mattress that supports you. Helix mattresses are affordably priced compared to brands of similar quality. Helix is also a good choice for those who want the comfort of memory foam with the edge support and durability of an innerspring mattress.

    Helix Mattress Reviews

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    How do I know I can trust these reviews about Helix Mattress?
    How do I know I can trust these reviews about Helix Mattress?
    • 2,442,617 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 6, 2020

    I was hesitant to buy a mattress online, but I really needed a new one and COVID-19 prevented me from trying in store. This was definitely a different experience for me. I ordered the mattress that the online quiz fit me to and within about a week and a half my mattress was delivered. Unboxing was straightforward, you slide it out of the box, align it with your base and cut open the plastic. It pops open and comes to life as soon as you cut the plastic. It took about an hour to open all the way up and I put sheets on it and went to bed after 2 hours. There were no strange odors or off gassing that I noticed.

    It’s a 30 day minimum mandatory trial because they say your body will be so used to sleeping on a bad mattress that it has to readjust. The first few nights weren’t horrible, but they left me wondering if I had made a mistake. After about a week, my back had completely stopped hurting and so did my neck. I have an old fracture in my vertebrae that was diagnosed a month before my purchase and it’s part of the reason I made the jump. My old mattress was sagging in the middle and irritated my spine. Now, I wake up refreshed and it’s almost like I have no back issues at all. Unless I do too much work around the house of course. But....no mattress could cure that anyway. This is definitely a must if you have issues and are either overweight or the combined weight of you and your partner is over 300 pounds, which I’m sure that pretty much is just about everyone. My mattress is a Helix plus and I love it.

    3 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: May 8, 2020

    For me Helix is generally a good product but their customer services need some little improvement. Access to details information about the product is of great importance to ensure consumer confidence and recommendation.

    2 people found this review helpful

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      Rated with 5 stars
      Verified Reviewer
      Original review: May 6, 2020

      Finding Helix was very interesting, I haven’t heard anything about the company until I had sleeping issues. I was mostly recommended to Helix to feel relieved when I sleep. So I got in touch with a representative name Josh and he knew more than I did when it came to how I could sleep better. Without his preferences on their supply I would still be waking up at night.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: April 27, 2020

      I purchased a queen-size dual comfort mattress from Helix after researching dozens of types of memory foam mattress companies. Helix has great value for the money, excellent quality of mattress that met almost all my needs, and guaranteed a full refund if I wasn’t satisfied.

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      Rated with 4 stars
      Verified Reviewer
      Original review: April 26, 2020

      I loved the concept of a foam mattress customizable to both people....my husband felt his side was too soft and I felt mine was too hard...the company sent a topper to try to resolve which I felt was a very good customer service gesture but it just made my husband's side softer. The mattress is ok....there is always a risk when you can try something out in person... The good news is that after a couple of years the mattress does not have the "dip" you get with a spring mattress so I am very happy about that... Worth a try for sure.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Sept. 16, 2020

      Purchased this mattress in May 2019, after having a very positive experience with their older mattress line in my main home. This mattress is extremely soft out of the box, which was unexpected for a medium firm mattress designed for side and stomach sleepers. I reached out to the company and expressed my concerns via email. I was told this mattress is actually firmer than the original mattress I purchased in May 2016. In fact, this new mattress was so soft, my husband sunk to the frame of the bed when lying in it. The response for from Helix was to send me a firm topper, when I requested to return the mattress while in the sleep trial. This improved our experience but did not last long term.

      Please understand, my husband and I reside in separate houses and he visits for one or two nights on the weekends only. Thus, this mattress does not experience much stress or wear and tear from him. I am a 160 pound woman who now sinks midway into the mattress in all areas. I reached out to Helix again several months ago, and was told there’s nothing they can do because it’s out of the trial and the mattress appears normal when no one is on it.

      After a couple of months of back and forth emails, they offered to send yet another firm topper. I had repeatedly explained that I already have their firm topper, but they persisted. I finally agreed to let them send me their “new and improved” firm topper, which is thinner than the original firm topper and does absolutely nothing. I reached out to them again only to be told the mattress is not meeting their warranty standards, even though it craters to the frame when we sleep in it, and there’s nothing they can do.

      The reason I purchased this mattress was because of my positive experience with my original mattress from 2016. They have changed the design of their mattresses, and while pretty on the surface, are garbage inside. Instead of honoring the terms of their sleep trial, they will repeatedly send a firm mattress topper to put a Band-Aid on the problem, that’s pushing it out of the trial and warranty. I would not buy another one and I cannot recommend their product line at this time.

      Be the first one to find this review helpful
      Rated with 2 stars
      Verified Reviewer
      Resolution response: Aug. 12, 2020

      Customer service from Helix sent me an email back stating: "The screenshot attached is for the Bed Frame. The Adjustable Base is a different product and does not come with a 100-Night Sleep Trial. Let us know if you have any additional questions."

      Original review: Aug. 8, 2020

      I bought a Helix mattress and an adjustable bed base/frame. I eventually donated the mattress, it was too firm. The Helix adjustable bed frame is not needed as I’m upgrading to a Queen. Helix has a 100 night trial that includes the base and after emailing them multiple times with no response, weeks later customer service said the base isn’t returnable. It states on their return policy that the merchandise is returnable. I’m still waiting on a response weeks later as they have yet to acknowledge my email.

      4 people found this review helpful
      Rated with 4 stars
      Verified Reviewer
      Original review: March 2, 2019

      It is an easy to move light weight and comfortable mattress that is easily delivered to your house. It has a lot of back support and is firmer than other comparable mattress brands. I only wish it were a better price so I could throw out all of my other mattresses and replace them with the Helix one I use in my personal bedroom. I also wish they offered free shipping but that's not that big of a deal. I honestly chose it because of the online reviews I read. I compared several different brands and for the money this was the best deal. It also rated high on the basis of comfort and support for my back which is important for me due to back problems.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Feb. 27, 2019

      I chose this one based on the price. I felt that this would be a good buy and the durability made me consider it overall. This is the best one that I felt and I knew I would use it forever or as long as it lasted. However we consider it to be a lifetime purchase. It feels when I'm lying on it well I'm sleeping on it basically whenever I want it. It feels like the only mattress I need. I'm glad I picked out this one and I would improve it by adding a cashback bonus to miss for all buyers. Said I liked everything about. It is comfortable and I don't know how I would live without it.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Feb. 26, 2019

      I thought it was cool and I like the comfortability of it. It showed a lot of good strengths and I think it was the most comfortable mattress I ever had.

      Be the first one to find this review helpful
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      Helix Mattress Company Information

      Company Name:
      Helix Mattress
      Website:
      helixsleep.com