Helix Mattress

Bought the Helix plus last 2021 for I am a heavy weight cancer crippled individual, before purchasing this very expensive mattress I ask if it can handle a 450 lbs ma. Helix assured and guarantee me the product can and is designed for it with total assurance from their part, less than two years now both sides gave up and sag. Now I been trying to reach them through email and they refused to acknowledge or even check the mattress in order for them to improved and develop more better but instead ignored a legitimate complaint, therefore their warranty is not true and their product is questionable in terms of durability.

Got the Midnight Luxe King as a gift from friends who listen to Dan Bongino! Amazing mattress, that relieved shoulder and hip pain without feeling like you are sinking. Exactly as advertised. HOWEVER, we just moved our movers lost foundation screws and broke support beam. Helix told to buy new foundation altogether because I don’t have the original order number! Come’on Helix you can do better. You don’t need to charge $400 for 4 plastic screws, a piece of particle board, two brackets and have me send a perfectly good foundation to a landfill.

Sheesh! Where to start? So many choices... Ghostbed, Casper, Purple, Nectar, Helix etc, etc. If you really take time to watch all the review videos as well as hitting all the forums and various websites dedicated to doing mattress reviews, the decision process only gets more complicated. For example one website says the Helix Luxe in not the best for side sleepers and has terrible off gassing odors, then the next website says it's perfect for side sleepers and they detected no off gassing odors. Adding to the confusion... some websites offer comparison charts like - Casper vs Nectar or Helix vs Purple etc.

Purchased the queen dusk luxe mattress and base back in October 2020. 2 months later one side of the bed has collapsed and sunk. I am 180lbs so don’t think my weight is to blame. The pillow top of the mattress actually causes more heat to build up, not cooling like they claim. Despite the bed designed to be medium to firm, it is soft and not suited for anyone but a back sleeper. I sleep on my side and wake up in pain. They offered a topper to firm it up, but is it helpless. I have had $300 mattresses that are much better and last for years. The Helix barely lasted through the trial. Very disappointed.

Purchased this mattress in May 2019, after having a very positive experience with their older mattress line in my main home. This mattress is extremely soft out of the box, which was unexpected for a medium firm mattress designed for side and stomach sleepers. I reached out to the company and expressed my concerns via email. I was told this mattress is actually firmer than the original mattress I purchased in May 2016. In fact, this new mattress was so soft, my husband sunk to the frame of the bed when lying in it. The response for from Helix was to send me a firm topper, when I requested to return the mattress while in the sleep trial. This improved our experience but did not last long term.

I bought a Helix mattress and an adjustable bed base/frame. I eventually donated the mattress, it was too firm. The Helix adjustable bed frame is not needed as I’m upgrading to a Queen. Helix has a 100 night trial that includes the base and after emailing them multiple times with no response, weeks later customer service said the base isn’t returnable. It states on their return policy that the merchandise is returnable. I’m still waiting on a response weeks later as they have yet to acknowledge my email.

I was hesitant to buy a mattress online, but I really needed a new one and COVID-19 prevented me from trying in store. This was definitely a different experience for me. I ordered the mattress that the online quiz fit me to and within about a week and a half my mattress was delivered. Unboxing was straightforward, you slide it out of the box, align it with your base and cut open the plastic. It pops open and comes to life as soon as you cut the plastic. It took about an hour to open all the way up and I put sheets on it and went to bed after 2 hours. There were no strange odors or off gassing that I noticed.

For me Helix is generally a good product but their customer services need some little improvement. Access to details information about the product is of great importance to ensure consumer confidence and recommendation.

Finding Helix was very interesting, I haven’t heard anything about the company until I had sleeping issues. I was mostly recommended to Helix to feel relieved when I sleep. So I got in touch with a representative name Josh and he knew more than I did when it came to how I could sleep better. Without his preferences on their supply I would still be waking up at night.

I purchased a queen-size dual comfort mattress from Helix after researching dozens of types of memory foam mattress companies. Helix has great value for the money, excellent quality of mattress that met almost all my needs, and guaranteed a full refund if I wasn’t satisfied.