Helix Mattress Reviews

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Edited by: Jon Bortin

About Helix Mattress

Helix is an online mattress company that offers a wide range of hybrid mattresses. Each of its six mattress styles is 100% fiberglass-free and comes with a limited lifetime warranty. The company also offers a 100-night sleep trial, allowing customers to return their mattresses for a full refund if they're not satisfied. Helix can ship to anywhere in the U.S. and Canada.

Pros
  • Free shipping in U.S.
  • Offers variety of firmness and support
  • 100-night sleep trial
  • Fiberglass-free design
Cons
  • 30-night break-in period
  • Can be pricey

Featured Reviews

Odessa, FL
Verified purchase
I never knew a mattress to hold up for so long as this brand. It was such a firm and long lasting mattress. Padding layers were very nice. I had one in the past where they became ...

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Euclid, OH
Verified purchase
We have struggled with finding a mattress we both love for several years. Our Helix mattress is perfect. I used to wake up with a sore back and neck. Since getting our Helix my ba...

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What is Helix mattresses?

Helix offers six basic models: the Sunset, Midnight, Twilight, Moonlight, Dusk and Dawn. All hybrid mattresses provide a wide range of firmness levels at various price levels.. These same models have Luxe and Elite versions that are thicker and more comfortable, but are also more expensive. Additional specialty mattresses include the Plus, designed for big and tall sleepers who may require more comfort layers, and the Helix Birch Natural, which is made with organic materials.. The Helix Kids mattress features a flippable design with a firm side and a softer side.

Hybrid mattresses, like those offered by Helix, provide both memory foam for comfort and innersprings for breathability and stability. Helix also sells pillows, bases and bedding. Optional upgrades—such as a cooling cover or high-density foam for better spinal alignment—are available for an additional charge.

Helix mattress comfort

Firmness levels for Helix mattresses range all the way from 2 to 9 on the firmness scale, where 1 is extremely soft and 10 is ultrafirm. Helix has a quiz that asks about your preferred firmness, your height, weight and other details in order to help match you with the right mattress. Its memory foam makes for a comfortable sleep, while cooling technologies help hot sleepers doze more easily. Innersprings provide stability and breathability.

  • Firmness: Unless you want an extremely soft or extremely firm mattress, Helix has a mattress that fits your needs.
  • Sleeping position: Helix has firmer mattresses that will work best for those on their stomachs, medium mattresses for back sleepers and soft mattresses for side sleepers.
  • Motion transfer: Because of the amount of foam in Hybrid mattresses, they are good at absorbing motion.
  • Edge support: Helix mattresses have reinforcement in the coil unit, which means they have above-average edge support. This makes Helix mattresses a good choice for couples who want to spread out.
  • Sleeping hot: Helix mattresses have cooling features that keep most sleepers comfortable through the night. Helix mattress reviews mention that the softer mattresses offered by Helix can feel a bit warmer.

Helix warranty and return policy

If you're not satisfied with your Helix mattress, you can start a return after a 30-day break-in period. You’re eligible for a full refund if you return the mattress within 100 days following that period. Keep in mind that the company only allows up to two returns per household.

A limited lifetime warranty comes standard on all Helix mattress purchases. During the first 10 years, the company will repair or replace defective mattresses at no cost. From year 11 onward, replacements are available at a prorated charge.

Helix mattress cost

Overall, Helix mattress prices are affordable compared to similar hybrid mattresses. However, prices may be higher than those of standard mattresses.

All six models in the Core collection are priced the same. Twin sizes are $999, and California King models are $1,811. There are also LUXE versions of each of the basic models. A twin-sized LUXE is $1,436, and the California King is $2,873. The Elite collection has the priciest options, ranging from $2,499 for a twin to $4,499 for a California King.

Helix financing options

Helix partners with Affirm to offer financing options for mattress purchases, with interest rates as low as 0% for eligible customers. You can choose a payment plan through Affirm during the checkout process on the Helix website. Note that the 0% APR may be a limited-time introductory rate (e.g., for 18 months) and could increase once that period ends.

Are Helix mattresses good?

Helix is a great option for hybrid mattresses. Regardless of your sleeping position or weight, you can find a mattress that supports you. Helix mattresses are affordably priced compared to brands of similar quality. Helix is also a good choice for those who want the comfort of memory foam with the edge support and durability of an innerspring mattress. The company also backs the quality of its mattresses by offering a limited lifetime warranty.

Helix Mattress FAQs

Where are Helix mattresses sold?

Helix mattresses are only sold online through the company’s website. Helix offers free shipping to all 50 states nationwide.

How much do Helix mattresses cost?

Helix mattress prices range from $999 to $4,499, depending on the model. The Core collection provides more affordable choices.

Where are Helix mattresses made?

Helix mattresses are handmade in a manufacturing facility in Phoenix, Arizona.

What’s the best Helix mattress?

The Helix Midnight from the Luxe collection is the company’s most popular mattress model. Its design has won multiple industry awards.

Helix Mattress Reviews

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    Reviewed Aug. 12, 2025

    Very soft and very comfortable, but not as soft as the reviews made it out to be. I wouldn't say it's like "sleeping on a marshmallow". We got the Luxe with the zoned support. We actually still use a mattress topper to make it feel more balanced. But with that said, 6 months later it's still getting more comfortable with time. My husband is 6 foot tall and maybe 220ish pounds and I'm 5'3 and maybe 140ish pounds. We're both side sleepers. I think the zoned support is a better fit for him than for me. I'm learning that if I'm too close to the edge (like my elbow can touch it) it's not as soft. I have to make sure I scoot a little further towards the middle for the softer experience. Not sure if it's the way the bed is built or if the "soft spot" is where I do most of my lounging/computer work.

    My one complaint is that nobody warned us about the 30 day "break in period" for the mattress to be soft. After we let it decompress we were sort of anticipating our first test to be an "ahhhhh" moment. Not so much. I was temporarily convinced they sent us the wrong bed. The first week was downright unpleasant. But the mattress topper helped and it got better. Now it's much more delightful. Factoring in our high expectations that came with the high price tag, I'd give it an 8.5/10.

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    Response from Helix Mattress

    Thank you for sharing such detailed feedback. It's possible what you are feeling is the reinforced edge support on this mattress. This makes the edges a bit more firmer than the middle. We’re glad to hear your mattress has become more comfortable over time though! We hope you continue to fall in love with your mattress and if anything changes, you know where to find us!

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      Verified purchase

      Reviewed Jan. 10, 2025

      Honestly wavered greatly over this decision. There are a lot of options in the online hybrid bed space. I went with Helix for a lot of reasons, and it turned out for the best. I'm tall, and relatively heavy. No matter what I do, I'll always be 200+lbs. I knew I wanted something with the weight rating to keep from sagging and becoming doughy over time. The bed is firm compared to many I tried, but the edges are very supportive, very little motion transfer, and above all else I find it phenomenally comfortable. Months in, I only recently realized that I have not woken up sore on this mattress a single time. It was a near nightly problem with the prior mattress. I would easily and gladly repeat this purchase. In fact, I'm cutting this review short. It's bed time, and I'm looking forward to it.

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      Verified purchase

      Reviewed Jan. 7, 2025

      I've had the mattress and adjustable frame for a few months now and it has been nothing short of spectacular. Starting with the comfort of the mattress being the perfect softness for me being a side sleeper so I've been getting better night's rest. And I can't say enough about the adjustable frame, probably because I've never had one, but this thing is awesome. Being able to sit up in bed and watch TV at the touch of a button is great with the preprogrammed buttons and then to be able to hit another single button at bedtime to go straight to laying flat. The relaxing floating mode is cool for just a nice wind down mode after work sometimes. It has been a wonderful experience so far and I expect for many years to come.

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      Verified purchase
      Staff

      Reviewed Jan. 7, 2025

      I bought four different beds to compare to buy my own bed. I am a disabled back senior. I bought my grandson a Neptune and he says it’s pretty firm. I bought my son a Dream Cloud. He says it’s way too soft. I did go premium on all these beds so I have a king split bed. I thought softer on my back would be good so bought half dream cloud and the other half Helix. Through the weeks of trying which bed I liked my back was burning when I woke up with a dream cloud, and my back was refreshed when I woke up on the Helix. if it was just a little softer, it would be perfect so because of my neck and my upper back I sleep sideways on my bed, my upper body on the dream cloud in my lower body on the Helix. I could only do that cause it’s just me and my dog in this king size adjustable bed. So yes, I would recommend this bed to anyone. Also, the delivery was way better than Dreamcloud. Dream cloud took a very long time to be delivered.

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      Verified purchase
      Customer ServiceStaff

      Reviewed Jan. 7, 2025

      I bought two extra long twin size mattresses for our adjustable base king size bed. I ordered a Dusk Luxe - Twin XL and a Midnight Luxe - Twin XL. Both had the Glacio Tex feature. The Midnight Luxe was for my husband who has some lower back pain and is mostly a side sleeper. He loves it. I sleep on my stomach a lot and ordered the Dusk. I did have some regret about ordering the Dusk because I did feel it was a little too firm for me. I reached out to customer service about my concern and they shipped me a plush mattress topper at no extra charge. This helped greatly although it did make my mattress slightly higher than my husband's side. We put a two inch piece of foam from an old mattress topper under his mattress and it leveled the bed up pretty well. I probably would order a Midnight Luxe for myself if I had it to do over. The mattresses sleep considerably better and cooler than our old blue memory foam mattress. The pillows and sheets which were included are also very comfortable. I would recommend the mattress to others.

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      Customer ServiceClaims HandlingStaff

      Reviewed Sept. 8, 2025

      The purchase went well. We bought from a retail store, tried out the mattresses, and husband is 300 lbs. so we wanted to make sure it would live up to the hype. Seven months later, his side is cratered whereas my side remains blissfully wonderful. This mattress was supposed to withstand a 1000 lb sleeper. Clearly not. So, my problem is now worsened by the lack of response. I am also told that the retailer won't give a cash refund, because they "don't do that" and my only option is a replacement of .... another mattress that sags after seven months?

      Because I bought the mattress from a retailer, I have to get my replacement from them. Because the retailer deals with a wholesale rep, they have to wait for the rep to respond to them and they won't give me his information. Because he won't respond, I cannot get an update about what is going on. So, be warned. If you are average weight, you should be fine. But if you are 300 lbs or more, this is not going to be the mattress and you are going to have to jump through enormous hoops to even get anyone to listen to you. It's been three weeks since I started trying to file this claim. I have provided the requested measurements, photographs, invoices, time line, but still no response. This is not a company that appears to care about customer service once they have your money.

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      Helix Mattress
      Response from Helix Mattress
      Hello Vanessa.
      We're truly sorry to hear this happened. It is true that because your order was placed through an independent retailer, we’re limited in the direct support we can provide. We don’t have access to their order systems or policies. That said, we did share this with our retail team and requested they contact you back when you contacted us. If you're still in need of a resolution, please reach out to our support team. We're happy to help ensure this gets resolved.

      - Helix Sleep Team

      Resolution In Progress
      Verified purchase

      Reviewed Aug. 17, 2025

      I first started researching mattress brands when I began to experience severe back pain with my current mattress. I had heard good things about Helix, and when I went to the website, it was very user-friendly and the quiz was helpful for determining which mattress would be best for my needs. We’ve now had our Helix mattress for two years and it is as comfortable as the day we bought it. We’ve since bought a second mattress for one of our children and plan to buy more Helix mattresses in the future.

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      Helix Mattress
      Response from Helix Mattress

      Thank you for sharing your experience! We’re so glad your Helix has stayed comfortable and supportive over the years and that your family is enjoying it too. We truly appreciate your trust in us and look forward to helping you rest well for many more nights to come.

      Reviewed Aug. 17, 2025

      The mattress is incredibly comfortable and the cooling technology is great. The delivery was quick and the setup was quick and flawless. I couldn’t be more thrilled with my blind purchase of this mattress.

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      Helix Mattress
      Response from Helix Mattress

      We’re so happy to hear you’re loving the comfort and cooling, and that delivery and setup went smoothly! Thanks for trusting us with your sleep. Wishing you many restful nights ahead.

      Reviewed Aug. 15, 2025

      Since I received my mattress, I’ve never slept better. It’s a fantastic mattress that has truly transformed my sleep experience. The quality of sleep I get now is unparalleled, and I wake up feeling refreshed and rejuvenated every morning. It’s solidly built, with a sturdy construction that provides excellent support and comfort. I’m confident that this mattress will stand the test of time, and I’m sure I’ll be enjoying it for many years to come. The attention to detail in its design and the premium materials used ensure that it not only looks great but also offers long-lasting durability. I am extremely satisfied with my purchase and highly recommend it to anyone looking for a superior sleeping experience.

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      Helix Mattress
      Response from Helix Mattress

      We’re thrilled to hear your Helix has transformed your sleep and that you’re waking up refreshed each day! Thank you for your kind words about the comfort, support, and quality. We’re so glad you’re loving it.

      Reviewed Aug. 13, 2025

      We love love love our Helix mattress!! Entire shopping experience was great. The online store is nicely laid out and easy to navigate. Shipped quickly and great packaging. Good instructions and we are loving the mattress!

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      Helix Mattress
      Response from Helix Mattress

      We love love love hearing this! Thanks so much for sharing your experience — we’re so glad the process was smooth and that you’re enjoying your new mattress.

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      Helix Mattress Company Information

      Company Name:
      Helix Mattress
      Website:
      helixsleep.com