Helix Mattress Reviews

I have had the same Helix mattress now for many years, and it still sleeps great. I have no complaints.

Great products at a great price. Excellent experience. Thanks Helix Sleep. The warranty is great, and the shipping is a Plus.

Best mattress I’ve ever had! I’m a side sleeper and it gives the perfect balance of support and comfort. I wake up feeling re-energized every morning—no more aches or stiffness. Highly recommend!

The Helix is the single greatest thing I have ever purchased. The Ergo-Align layer has worked wonders on my lumbar. 10/10 highly recommend!

Great mattress! Love the cooling feeling of the mattress!

Terrible experience, mattress in the store feels great, it breaks in pretty quick and your hips sink considerably lower than the rest of your body, leaving you in knots and significant back pain. They won't stand by their product; it breaks in shortly after that return window and you're stuck. Beware.

The Helix mattress company is one of the worst companies ever existed on this planet. They are a scam. I would not recommend them at all. The run around and the customer service are not worth it. We spent $7000.00 between a king size mattress, the puffy base sheets mattress covers and were lied to, the mattresses were uncomfortable. They separating in the middle. The customer service is HORRIBLE. THESE PEOPLE ARE IN BUSINESS TO SCAM YOU. BUYER BEWARE

The purchase went well. We bought from a retail store, tried out the mattresses, and husband is 300 lbs. so we wanted to make sure it would live up to the hype. Seven months later, his side is cratered whereas my side remains blissfully wonderful. This mattress was supposed to withstand a 1000 lb sleeper. Clearly not. So, my problem is now worsened by the lack of response. I am also told that the retailer won't give a cash refund, because they "don't do that" and my only option is a replacement of .... another mattress that sags after seven months?

I first started researching mattress brands when I began to experience severe back pain with my current mattress. I had heard good things about Helix, and when I went to the website, it was very user-friendly and the quiz was helpful for determining which mattress would be best for my needs. We’ve now had our Helix mattress for two years and it is as comfortable as the day we bought it. We’ve since bought a second mattress for one of our children and plan to buy more Helix mattresses in the future.

The mattress is incredibly comfortable and the cooling technology is great. The delivery was quick and the setup was quick and flawless. I couldn’t be more thrilled with my blind purchase of this mattress.

Since I received my mattress, I’ve never slept better. It’s a fantastic mattress that has truly transformed my sleep experience. The quality of sleep I get now is unparalleled, and I wake up feeling refreshed and rejuvenated every morning. It’s solidly built, with a sturdy construction that provides excellent support and comfort. I’m confident that this mattress will stand the test of time, and I’m sure I’ll be enjoying it for many years to come. The attention to detail in its design and the premium materials used ensure that it not only looks great but also offers long-lasting durability. I am extremely satisfied with my purchase and highly recommend it to anyone looking for a superior sleeping experience.

We love love love our Helix mattress!! Entire shopping experience was great. The online store is nicely laid out and easy to navigate. Shipped quickly and great packaging. Good instructions and we are loving the mattress!

Really liking the comfort of the bed. Had some lower back pain after the last mattress and it seems to have gotten better with this one. The order did get damaged on delivery, but they were quick to remedy the situation and send a replacement (and take the original.) Overall a good experience.

The mattress has been extremely comfortable as advertised! I’m a side sleeper and it feels very supportive while being “cushy”. I look forward to climbing in every night!!! The price point was very affordable.

I was expecting a better quality for the price. It is an average mattress that I think I could find just about anywhere for a much better price. I could not find any way to contact customer service except via email. I was sent a link to click on about my concerns and it will just take you their web site to try and sell you something else.

It was very easy to choose the right mattress for me. The purchase process was seamless. When I received my mattress, it was not quite as firm as I had thought it would be, so when I contacted customer service, they were very quick to respond and offer me a firm mattress topper to see if that would make a difference. I am very pleased with my entire experience with Helix.

The mattress is great - very comfortable and supportive. I’ve owned it for about 5 months and haven’t noticed any difference from the first day I slept on it. Will definitely suggest this mattress to friends and family.

You can be very confident with the results of the sleep quiz. My wife and I are two different sleepers with 2 different firmness preferences, but honest answers in the sleep quiz gave us exactly what we needed. The sleep quiz could've saved us a lot of time from visiting mattress stores and reading online reviews. Our Helix mattress has honestly given me the best sleep I've had in years, ever since my military career started to catch up with me. Now I can finally stop dreading going to bed with the fear of waking up with back pain.

Had to get a second delivery because my first bed came with a rip in the seam, but the team at Helix had quick response and got my second bed shipped out rather quickly. I have been a helix customer since 2020 and have always loved my mattresses!

Great experience buying a mattress from Helix. Shipping was quick and the website had helpful FAQs to understand the proper mattress base. I would recommend this to others as a brand to buy for sure!

Love my Helix midnight lux. Even got my dad to buy one with my positive experience. I wasn't expecting such a plush pillow top but it is a nice feature. I had a bad back and was sleeping on a memory foam 12 year old mattress. I really like the hybrid style of mattresses. Best of both worlds.

I LOVE my Helix mattress. I had one years ago, so when my husband and I were looking for something to replace his old one, Helix was our #1 choice. I was a bit worried that it would be too soft, but it’s perfect!! It seriously feels like I’m sleeping on a cloud and the cooling feature has made it so I don’t wake up hot in the middle of the night (which was happening often with our old mattress). Honestly, I was waking up with back pains before and in one night with my new Helix, all pains are GONE. Not saying this thing is a miracle worker, but it’s pretty darn close.

This is the best mattress we have ever slept on, it’s the perfect balance between firm and soft. When we go out of town we really notice how our quality of sleep is not as good as compared to when we are at home.

I give it 3 stars for two reasons: 1) We tested out the mattress at a store and it was more firm (which is what we were wanting) than the mattress we received. Sitting on the edge of the bed, it sinks down quite a bit and that’s not what we experienced when we tested it out at the store. 2) The cooling layer that we paid an extra almost $200 for…so NOT worth it. You can’t feel it under a mattress protector and sheet or even just a sheet alone. I don’t recommend spending the extra money for that. It’s a total waste. Apart from both of those complaints, it’s not a terrible mattress, just not exactly what we were expecting, especially for the price point.

Excellent mattress with a very essential level of back support that all mattresses should come standard with! I’m very happy that I gave Helix a try, they did not disappoint. The adjustable frame was also a wonderful addition!

I am very pleased with my mattress purchase. The reason I selected the Helix Mattress was to increase my sleeping comfort following back surgery. My sleep is more restful and I have fewer nights that are interrupted by back discomfort. I would have preferred a mattress that could be flipped rather than just turned 180 degrees to reduce the possibility of mattress sag. There is not much, just a little at the edge of the mattress.

Bought the Helix Midnight Luxe and tried it out for a month. After a month it was still a bit too stiff for me, but customer support helped out right away and they shipped me a Sunset Luxe very fast and arranged for someone to pick up the Midnight Luxe. All free of charge and happened very fast!

When shopping for a mattress for our guest room, we decided to get the exact same Helix mattress that our daughter and her husband have at home, since they will be the most frequent users of our guest room. They did a lot of research before buying their mattress and have been very happy with the comfort of the mattress. So we figured this was a good choice for us too. The buying process for us was easy, delivery was on time and the mattress is, indeed, very comfortable.

My partner and I consistently comment how this mattress was the best investment. It is such a game changer for both of us. We both sleep in different positions and it allows us both for to have the best sleep.

I’ve had the Helix Midnight Luxe for almost 3 months now and it’s really comfortable. I’m a side and back sleeper so I wanted something soft but still firm enough and the Midnight Luxe was perfect for that. There wasn’t really a break in period unlike other beds I’ve had. The one thing I will say is that I sometimes wake up really hot but there’s so many factors that play into that (it’s currently summertime in Phoenix so I’m used to it). But I probably would’ve added the extra cooling layer add on in hindsight. Other than that my wife and I are really happy with the bed.