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I have had the worst customer service experience that is consistent with many other reviews regarding Ethan Allen. First let me say that I have been an Ethan Allen customer for over 20 years, and most of our home is decorated with Ethan Allen furniture. I have a sofa and love seat in our living room and a dining room set that is 20 years old and both look like new.
Most recently we had an order totaling approximately $10,000. Our designer was fantastic to deal with and we had fun working with him to make our selections and purchase. That’s where the fun stopped. First, delivery was months late. Then two recliners that were part of the order were delivered and we found that one was damaged with leather torn on the back of one chair that we didn’t notice until after the delivery team had left the house. When we reported to our salesperson we were immediately directed to customer service. Customer Service sent a repair person to our house who confirmed the damage, then he unsuccessfully tried to repair the torn leather, then we were told the furniture would be repaired by replacing the chair back.
We disputed this with no success. So we agreed to have the back of the chair repaired. Ethan Allen had to order the part which took months to receive. When the part was finally delivered, the installer came to the house to do the repair only to find that the color of the leather on the replacement part was a mismatch. After much deliberations with customer service they finally agreed to replace both chairs. It was amazing to me that they could not understand that different lots could result in different leather color. It took several more months before we finally received new chairs. Customer service graciously allowed us to continue to use the chairs that were originally delivered while we waited for the order. By the time we received the replacement chairs we noticed that the frame on one of the chairs had already started to break down and made the chair appear crooked. We now have the 2 new chairs and the matter is resolved.
Now onto the next problem, the Adam dining table. We noticed that the table finish was defective, as the table would spot with the touch of a finger. We researched to see how to care for the tabletop and all the care instructions state is wipe the top with a soft damp cloth. That didn’t work and actually left more marks on the tabletop. We contacted the salesperson about this and his advice was wipe the tabletop with a damp soft cloth. Since we were dealing with the chair issue we just didn’t use the table. Then when chair issue was resolved we contacted customer service who sent a third party repair person to the house. The repair person attempted to clean the table and left marks where he attempted to clean. He told us the tabletop finish was defective and that he would report.
After some time we had to contact customer service again as we heard nothing. The customer service agent told us she had received the repair tech’s report and that she would submit a claim to the main customer service office requesting a replacement, however for us not to expect a replacement. Naturally with the passing of time we have now heard that the claim is denied because we did not report timely and they believe this is normal use. I am extremely offended that customer service has declared damage by their repair tech as our misuse. However they offered us the opportunity to purchase a replacement tabletop at a 50% price reduction of $312 plus shipping, with no warranty. We have disputed this outcome stressing the damage caused by the repair tech and his feedback that this tabletop is defective.
At this point we have the choice to look at this newly purchased damaged table or purchase the replacement top. We ordered the replacement top yesterday, had to pay 100% of the cost, tax, and shipping to place the order with the store receptionist. She was very nice, but the store in Charleston, SC didn’t even have the courtesy or professionalism to have our salesperson or store manager work with us on this order. Now it is wait to see how long it will take to be delivered. I have also posted a review on Facebook, as the Ethan Allen website does not have a function to post reviews, and I received an arrogant reply from customer service that offended me as the client. This company obviously is not what it used to be, and I will never step foot in this store again. Buyer Beware.
Good evening, My wife and I are building a house and worked with a sales representative at Ethan Allen (Robbi). She was an absolute pleasure to work with and I would recommend her to anyone that is looking for an intelligent salesperson that is not all about the sale. That is where the glowing endorsement stops. We were spending a great deal of money on furniture and inquired about a discount on the purchase. Our associate informed us that would not be possible, but we could address the matter with her boss, Jack **, Estero, Florida.
Never have I felt so berated. This person came off as an arrogant, condescending **. I did not expect the request to be fulfilled, but one cannot be told yes or no if they do not ask... In short, from the moment he answered the phone, I felt like I was imposing on his time and how dare I contact him to ask for any type of discount. Without saying the words, he informed me that there are many furniture stores out there and, "Please take your business elsewhere." Normally, I would just move on and let it go, but in this case, the arrogance displayed by this individual must be noted to let others know, yes, there are other furniture stores in the area and it is a shame the sales agent lost her commission due the arrogance of her boss.
I ordered a sofa on Dec 16, 2017 that was delivered on Feb 2018. I called the original store where I bought it because it was very uncomfortable to sit on. The 3 cushions that were on it were uneven and not the correct size; very mismatched. The store sends out a 3rd party they use to do their customer service. He came out and used some kind of steamer machine on the arm of the sofa and damaged it; he used too much heat on it.
After that customer service in Margate Fl contacted and said they would order new cushions and picked up my sofa in March; it's sitting in their warehouse and here it is June and I don't have my sofa back. I put it Ethan Allen credit card and the balance is due this month or I have to pay high interest. Do Not buy from this Furniture Store. Years ago they were ok but not anymore. Their furniture is expensive and not worth the money and aggravation. Also I tried many times to contact the store mgr where I bought this sofa in Jacksonville and never received a callback. Big disappointment.
Love my headboard, I ordered online with Ethan Allen because my family has been buying from EA since we lived in NY. Then we relocated to RI, and still had a great experience. I hope now that I'm living in the South my experience with Ethan Allen does not change. So far so good.
We bought a Paramount Sleeper Sofa in 2013. In 2017 we noticed that the front pad that supports the cushions was bulging out (see photo). We contacted Ethan Allen and they said that because the problem was not in the frame, it was out of warranty. I looked at other pieces of furniture in our home and I noticed that the EA sofa, unlike other items, had a very “squishable” pad to support the cushions. We told EA that the sofa is seldom used (at most 20 times per year) and that my husband and I are not heavy and felt that there must be a problem with the design or construction.
The final decision came in an email, from which I copy directly: “In conjunction with our warranty department, Jenn and I have carefully reviewed each of your questions and concluded that the sofa is up to our manufacturing standards.” Our only option was to buy a replacement pad and pay a technician to replace it. When the pad arrived it was tightly rolled in a box (see photo). How is this soft pad supposed to support the weight of someone sitting on it? As I wrote EA, the sleeper and frame are “great”, unless one sits on the sofa. Not a good thing... for a sofa. And certainly not good “manufacturing standards” for Ethan Allen.
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Purchased a sectional at their store. Paid nearly $6,000 for a simple sectional three months ago. Quality is probably the lowest of any piece of furniture I've ever seen. Every time someone sits on it, dye transfers from their clothes. After only three months, the back cushions are sagging and foam within them is deformed. Manager says the wear is "normal" and "performing to Ethan Allen standards." Sincerely disappointed! Save thousands and shop ANYWHERE else!
I ordered the Shelton Sofa on February 17th, 2018 and received the couch on March 10th, 2018. The couch was in perfect condition and was accurately depicted in all of the online pictures. I also had a great customer service experience; the delivery process was incredibly convenient. I received a phone call inquiring about what delivery times worked best for me. After the delivery time was agreed upon, I received a confirmation email, as well as a reminder email and phone call a few days before the actual delivery. I will be a lifelong Ethan Allen customer if this level of customer service and product quality continues.
Began the process of selecting and ordering a custom loveseat September 2017. I was told it would take 6 to 8 weeks. We did not receive the loveseat until February 2018. Their reasoning was that they had difficulty finding the material? Really??? I ordered pillows that were dark to offset the light couch. Confirmed the color with sale rep before product was received and then with the delivering party as light pillows were delivered. The customer sales rep that called refused to make the order right (and after all of the time we had waited, they were going to complain about redoing 2 small pillows? Seriously??). She was rude and condescending--I wouldn't train my customer sales reps to be that way!!! Additionally, the material had holes and snags which they have to come out to correct. I have not received any type of notification from them saying when that will be. I will NEVER use Ethan Allen again, nor recommend them to my friends or family!!
I went to the Ethan Allen Rockville store to purchase a dining room table. I received a sales staff member who scheduled a design consultation and visited our home. The sales staff member insisted that she would only show me one table, one stain choice that she had selected. If I wanted to see more than one, then I would need to do it on my own, and she handed me the catalog. Unfortunately many stains are only available to view at the design center and I was given no assistance to look at them.
When I asked about whether the table easily picks up scratches, I was given a lecture as to how tables need care and if you take a nail and purposefully scratch a surface it will not hold up. I found this response to be very rude. I found that the sale staff was purposefully trying to make me not purchase at Ethan Allen and frankly the experience was very upsetting. The manager later tried to address the situation but I have still not heard back. Frankly very dissatisfied with my experience.
I recently purchased an Ethan Allen Cameron Extension table. I decided to purchase the table from Ethan Allen because I had heard from friends and family that Ethan Allen pieces are lifetime pieces that hold up extremely well. My sister has an Ethan Allen table that she purchased 12+ years ago that has held up extremely well so I expected that I would receive the same quality. I purchased the Cameron table by calling the Lynnwood WA Ethan Allen store. I received the table in early October 2017. Upon delivery of the table I noticed some very light micro scratches already on the table. With very light use (because we have another informal dining table we use for everyday) I have noticed more and more of the micro scratches and they now cover most of the table. We only use the table for formal dining and card games and puzzles.
We've only had the table since October and it sits by a window so the micro scratches are now extremely noticeable all day. I contacted Customer Service in November of 2017 and didn't hear anything back so I contacted Lynette at the Lynnwood Store and she put in another request to Customer Service. I finally received a call from Brian at Ethan Allen today and he told me that surface scratches are not covered under Ethan Allen's warranty and that there is nothing Ethan Allen will do for me. I explained that I have never spent this much on a table before and was expecting it to be a lifetime piece, but after only a few months I am embarrassed by how it looks.
He actually told me the only thing I could do was take a Scotch Brite sponge and orbital sander to the table. I'm not experienced in furniture repair and I don't own an orbital sander much less know how to use one and it seems to me a sander would remove the finish. I requested at least a discount on the table as I will have to now pay someone to repair and put a better finish on the table for me, but Brian said that he couldn't do anything. After I filed a complaint with the BBB, Corporate called and told me they'd give me 40% off a table pad. What a joke! I am disappointed and sick about the amount of money I spent for something that I expected much, much better quality of. I am extremely disappointed that Ethan Allen will not stand behind their products and for their insincere and uncaring customer service. It's disheartening that corporations that once had integrity now succumb to their bottom line over quality and customer service.
Went to Ethan Allen to look for sofa and wing back chairs. Purchased sofa and recliners in Chocolate Old English on 11/26/16 for store in Baton Rouge, Louisiana. They were delivered 01/19/17. Called store manager on 11/8/17. Footrest, headrest and even a part of recliner that my body doesn't touch, but touches other parts of the chair when reclined is faded. Took pictures as manager requested and sent it to him. Stopped by the store, on Monday, November 20 since I did not hear anything from manager. He took the week off, so I left my name and number to call me back.
The next day a salesperson from called me asking for pictures. I told her I had already sent in the pictures and just have the manager call me. He never called. I called him on December 8 and he said he just got an email from customer service and they said it was wear. I did not buy to furniture to look at. I did not intend to purchase cheap furniture at a high price. He told me to cut a piece of the extra leather and mail it to him and he would order a new footrest for me. And they would see about the rest when it was delivered. Wondered why this is happening to chairs and not to sofa. Discovered that sofa was ordered in Chocolate Old English Grade L 3 and 2 Townsend Recliners in Chocolate Old English Grade 3. Original salesman and manager pulled a fast one on us. What good is a new footrest going to be if it is covered in the same cheap leather! I want new chairs in the same leather as the sofa.
The customer service with Ethan ** is the worst I've experienced in my 73 years and having owned a business. When questioning chairs, lighting fixtures that are overscaled... The salesperson insisted I was wrong and would be fine. Why I allowed it is beyond me when I let someone convince me that it was right when I knew better. If you are dissatisfied on delivery they claim everything is custom and cannot be returned which is not always true. I think the only thing that is custom is upholstery goods. The furniture has no character. You will have to eat their mistakes. Take my word for it.
I bought this beautiful wooden high chair when my kids were born from Ethan Allen about 35 years ago. It was advertised as an "Heirloom" piece... to be handed down. So my children have children and I am ready to hand it down... Only one problem the tray has a broken piece that prevents the tray from sliding on and staying on. So I called the parts department and was laughed at... Told they don't carry the part... They don't carry high chairs. Obviously Ethan Allen didn't really think they would be an "Heirloom " piece. When I asked if they had any ideas for fixing the tray I was laughed at a second time and told "No"! What. Get public relations Ethan Allen!
I went to Ethan Allen in Knoxville, Tennessee as I was so satisfied with my old sofa which lasted 25 years. The designer, Mary Kay ** waited on me. I told her the sectional sofa I wanted to replace was called a "tuxedo design". She assured me that she knew exactly what I wanted as she had worked there for 30 years and knew the stock and styles to the letter. Well, I wound up with a sectional love seat. Too short to even stretch out on. The cushions are wrinkled and puckered and it looks like pure garbage. There was no way they would exchange the sofa for the style I wanted. They still make it as I saw it in their catalog. They did finally send out a guy to change the stuffing in the cushions. That looked better for about one day. Now it's worse than ever.
They have threatened me with big legal fees if I sue them and lose. This piece of garbage set me back well over $5,000. They could care less. I am so disgusted. I really feel ripped off and do not believe the company cares one bit now that the money is in their pocket. I am so disgusted. I recommend you go anywhere else to spend your money. In the grand scope of things a substitute sofa would cost them next to nothing and the remainder would be a tax write off. I am happy to write this review and they better not try to delete it. They are mean and heartless and don't care that I will never do business with them again. I have a 25 year old leather chair, coffee table and fern stand from them. I doubt anything new will last that long. Garbage! And mean spirited company!
ETHAN ALLEN LEATHER SOFA BED 53 St. Third Ave. NY NY - I was told that ETHAN ALLEN stood by their product. Although the salesperson came to my home to get the payment towards the sofa she failed to follow up after delivery. It was very expensive. More expensive than Raymour and Flanigan. Very flimsy leather. The new sofa is stuffed with bumpy fabric everywhere. ETHAN ALLEN must replace. The manager said that a contractor other than ETHAN ALLEN will call me to see if something was wrong. I have other strong quality leather sofas from Raymour and Flanigan and I regret coming to ETHAN ALLEN. Raymour and Flanigan back up their promises and make exchanges when the customer is dissatisfied. I would never recommend this place.
Wood furniture/Cooper kitchen table - Ethan Allen was considered a high-quality furniture maker, this is no longer true. We have ordered a few items over the years, when it was time to order a kitchen table we didn't shop around, we went directly to the local Las Vegas showroom. The wood is advertised as maple, which would be considered a hardwood adequate for kitchen use. However the wood that Ethan Allen used for the table top is as soft as pine and had dents and scrapes after two weeks of completely normal use. Ethan Allen blames the customer. I asked if this is supposed to be a decorative table or a kitchen table because it certainly can't be used as a kitchen table. The finish is foggy and dull, Ethan Allen blames government regulations on finishes.
Ethan Allen appears to do well at selling poor quality items and taking zero responsibility when inevitable complaints pour in. I will agree with other reviewers who have said that Ethan Allen customer service is not customer service. I was unable to reach Ethan Allen by phone and drove down to the store where the saleswoman literally said, "It's wood, use coasters, use placemats!" We have ALWAYS had wooden kitchen tables and we have NEVER had a kitchen table that essentially cannot be used as advertised or intended without being ruined. We took this higher, however Ethan Allen was not willing to do anything other than charge me to replace the then six-week old table top.
We will obviously not shop at Ethan Allen again, but I don't think they care. I'm wondering if Ethan Allen is planning on taking in as much money as possible, selling poor quality items at high prices, attempting to look profitable to investors, but not caring if they stay in business for the next decade or beyond. I could add more detail about our poor experience at Ethan Allen, because we really did attempt to reconcile this, instead, I'll just highly suggest that furniture buyers simply not shop at Ethan Allen. From our experience, and after reading the many other poor reviews, Ethan Allen is not acting like a company that has plans to stay in business. Ethan Allen is selling disposable furniture. Buyers can spend much less for the same poor quality elsewhere.
We recently used the services of an Ethan Allen Designer only to find out she was not responsible for the incorrect measurements she made so even though she caused us to order double the fabric we needed we cannot return it. Of course the Designer keeps the extra commission.
My wife and I walked into the Milford, CT showroom and simply fell in awe of the furniture appearance, quality and design options. We both knew that the prices were a little high but the overall quality and life longevity was worth the cost. To make a long 3 visit to the Milford story short, we actually bought a 4 piece sectional (30 day guaranteed quick ship), a sleep sofa, love seat (30 day quick ship) 2 large rugs, 2 end chairs for our dining room, a large leather ottoman, an entertainment/media center and 2 coffee tables all for a total of $27,000.
This was done in the middle of February and our closing was to be in March so we were told by our sales woman, Jacqueline that it would not be a problem with the two quick ships because many times they are made earlier than the 30 days. We were hemming and hawing over spending so much money but we were also told by Jacqueline that once we sign the agreement, we are obligated to purchase all the furniture, there was no cancellation time. (This in fact was false as we found out there was in fact a 3 day, no obligation cancellation period). We might have cancelled some of our order like the rugs and tables and the end chairs as this would have saved us about $8,000 had we know or been told the truth by the sales associate. Of course she didn't want to tell us this because it would have affected her commission.
Now, getting back to our 30 day quick ship. The sleeper and love seat along with the sectional (minus the center section) arrived as told by the 30 day time period, but the center section which cost $800 did not arrive which made all the difference in the world when we were counting on a full, very large sectional for the company we were having in our new South Carolina home. We immediately called Ethan Allen and their customer service and our sales lady were not concerned whatsoever ever, in fact 10 weeks after is when we finally got our missing piece after having to send them the swatch of fabric from the sectional so they could make the section that had never been made.
The EA product itself is well made but the sales staff and customer service department has much to be desired. To this day we have not heard back from a EA supervisor that said she would make up for this awful mistake. EA, you lost a first time customer because of the company sales associate and lack of a customer service representative that lacked skills and empathy for someone who spent a large amount of money at your store.
I have shopped at Ethan Allen and spent thousands of dollars. Recently, I purchased a round leather ottoman from Ethan Allen in Jacksonville, Florida. The ottoman was delivered and it appeared to be smaller than what I thought it would be. I took a tape measure out and the ottoman was indeed not a 27 inch ottoman that I ordered, but rather 26 inches. It was also 16 inches in height rather than 18" as the specs indicated it would be. I called my design consultant and he told me there was nothing the design manager would do. I tried to reach out to the design manager and she doesn't care and has not returned my call. I also called the home office in Danbury, CT and no response. This was a custom piece and that should have been made to specs. Ethan Allen likes to take your money and basically give you the middle finger. It is so ridiculous. I will never step foot in another Ethan Allen store again.
BE WARNED, CUSTOMER SERVICE IS NONEXISTENT WITH THIS COMPANY - YOU WILL LOSE A SIGNIFICANT AMOUNT OF MONEY!!! We received a sofa with a small tear that went unnoticed for a couple of days. We immediately notified our design consultant and took pictures as the sofa pillows were hiding the tear. Customer Service sent a technician 3 weeks later and the technician determined it could not be fixed. The issue got escalated to the District Manager, Crystal ** and she was not helpful at all... She didn't provide any options, her attitude was "Oh well, you signed for it at delivery", very condescending, not remorseful of the experience at all.
This is the absolute worst experience I've ever had with customer service. Ethan Allen does not try to resolve any issues. They blame the customers and only want your money. Now they want me to pay a 30% restocking fee for their mistake! They only want to accept one of the sofas -- why in the world would I have 2 non matching sofas in my home -- Craziest Customer Service Ever!! I have to pay $1800 to return furniture. Do not trust Ethan Allen with your money. I will never buy from them again!!!
Poor customer service (Knoxville TN). Ethan Allen charges extremely high prices and the product are of China quality. The delivery service guys come to your house and get in a cuss fight in the driveway. Then they damage the products getting them in after they scheduled an delivery appointment between one and five then show up 15-20 minutes late. Then rush to get the product in the door and damage the unit. Then Ethan Allen calls to say they will not bring you good product, they will need to come and repair the damaged item on your time and on their schedule. BUYER BEWARE. Their little repair policy is printed on the back of the paper you sign. DO NOT BUY FROM THIS COMPANY. It used to be a good company but has gone to CHINA!
I saw a beautiful bedroom set but before I purchased it I wanted to make sure it would fit in my new home. I gave my floor plan to the designer and she showed me how the furniture I had picked would fit in the room perfectly. When the furniture was delivered it did not fit the room as per her drawings. The bed which fit perfectly in the wall on her drawing was now sticking out and covering part of the window. I told them this was not what I had ordered and agreed to but they would not budge and wanted a 30% restocking fee to take the furniture back.
Also I ordered a Silver sunburst mirror (per the order form) for my wall. When I received the mirror it was gold. They insisted this was a silver mirror and would not take it back. I sent them pictures of it which definitely show that it is a gold mirror. This is false advertising. Again they refused to take this mirror back and wanted a 30% restocking fee. I will never buy anything from this company again. What terrible customer service.
For 30 years I have been going to the same Ethan Allen in Paoli then they moved to King of Prussia PA. I have furnished three houses and two condos. And I had four different designers during that time. I have to say I was never disappointed. They even lent me a large table since mine was not due to come in yet and it was thanksgiving. I've had small issues over the years that were quickly fixed. I cannot say enough good things. My entire home is filled with Ethan Allan. It never wears out. You have to give it away if you want new.
I purchased a chest from EA and after waiting 8 weeks it was delivered damaged. The customer service was very poor. They sent out a technician to determine if it could be repaired. He determined it could not. We asked that it be replaced and EA refused stating that they would come and pick it up and replace the top and sand down the side and refinish it. We did not pay for a "second" and are not at all satisfied with this response from EA. They have no interest in maintaining satisfied customers that would endorse their products, only in making the sale. I would recommend that you run, not walk, to the nearest furniture store not bearing the Ethan Allen name.
Caution Ethan Allen (EA) customers. You should be aware of EA business practices are not customer oriented. Put a few items on order a few weeks ago. Then get an unsolicited email from EA that the items have been further discounted. EA refused to commit to the price reduction even though no items have actually been delivered. Find it insulting that they send out a promotion that they refuse to honor. Other things to be aware if you buy from EA besides there is no thirty day price protection guarantee that most businesses provide customers. Many of their products are not American made but are premium priced. My items are being made in China, Honduras and Philippines.
There always seems to be a 15% off “sale” which means they mark up 15% so with the so-called discount you're actually paying retail. Advise taking a lawyer with you when to sign a purchase order. I should have had a heads up that this company has had customer relation problems when required to sign/initial your name in about ten places on a multipage contract. Terms and conditions protect EAs interest not customers. Now one of my biggest concerns after reading other customer postings is follow up service after delivery. High prices for foreign made goods (read other customers postings), and negative customer experience business practices may not be a long-term winning business strategy. No wonder EA YTD stock is down 19%.
So I bought some ugly furniture from here and it broke so honey if you are reading this you do not need to buy stuff here and if you have any animals then do not get it from here cause if you do it will rip in half if they even get on it. And Ethan Allen is the ugliest, nastiest name ever and you people can suck my **. I keep buying and buying just so it can get tore up. Well news flash sweetie I am NOT BUYING NO MORE and if I was you I would either.
They have bed bugs and roaches all over the place. Its horrible there and my baby girl is allergic to the stuff they put on them and ended up in the hospital for a week and I got a chair brought to my house and well the moving guys ripped it getting it out of the truck. And they would not give me my money back for none of this so WHATEVER YOU DO DO NOT BUY FROM HERE. They need to be put out of business and no longer sell stuff. That is what I think. Thank you for reading my review and taking in consideration to all this.
We purchased some furniture for our new home. The closing was delayed and we kept telling their customer service that we weren't ready to receive the table and chairs. We were never told that we would have to pay a storage fee? Unfortunately the move to the new home never transpired. We were not able to move. We had no problems cancelling the furniture with any of the other companies. They were extremely understanding with our personal situation.
When we called Ethan Allen in November I explained That we had to cancel the order. The seats on all of the chairs were considered "custom" as we selected one of their upgraded fabrics. The table we selected was a stock item and still advertised in their catalogue. We had given them a $3300. Deposit. We were willing to forfeit the deposit, less the deposit for the table. Ethan Allen stated they sent me a certified letter regarding storage fees and that I would have to pay for the entire order (we had given them a third), $9714.53. We never received a certified letter from them! We never took receipt of any of their merchandise. All we want to do is cancel the order and not have to pay any charged for storage or the balance of the order. We also wanted credit for the deposit we placed on a stock table. They have been ruthless, threatening and dishonest. I have never had an experience like this before.
I purchased furniture for my living room in September 2016 from the Winston-Salem, NC store. I ordered two leather sofas that were delivered right before Thanksgiving. I loved the overall design and look at first, but noticed the leather fading on one of the sofas within 3 months of delivery. My designer asked that I send pictures of the defect to corporate and was very apologetic. Since contacting corporate, I was asked to send a sample of the leather and told it may not be replaced! Feel like company is not going to standing behind their warranty.
Ordered a dining room set in November of 2016. Told them at the time we were moving and gave them our new address. After four months of waiting for delivery, they said some of the pieces were damaged. Have never dealt with a more incompetent or unprofessional company in my life. We cancelled the order and went elsewhere for furniture. Will never shop at Ethan Allen Furniture again. Buyer beware. Also noticed they are not a member of the Better Business Bureau or Consumer Affairs.
We purchased over $15,000 of new furniture from the EA gallery in Annapolis MD. Our design and furniture is beautiful, however, our designer, Natalie **, after making an error with a balance took it upon herself to charge my credit card without my knowledge. She had remained in constant contact about coming out to our home to see our new purchases to offer accent and lighting ideas, yet never contacted me to about a charge to my credit card of her error. Four days had passed when I had noticed the charge and questioned it. I spoke with the store manager and the credit card company, who encouraged me to place a fraudulent claim. I choose to accept her apology and resolved to not associate with this sales person.
My mistake... On Saturday, 2/25/2017, the final piece from our order arrived, a lovely rug. It took the delivery guys (Scott ** and partner) less than 10 min. to drop it off, as my husband had moved all the new furniture, and the rug was ready to be rolled out. We tipped them and thanked them. Prior to them leaving we remembered they were the two who delivered the bulk of our furniture earlier and had been generously tipped, they both remembered us. Sadly, my husband's wallet left with them. A police report was filed. We have visual confirmation it was them. We will place criminal charges. Not planning on ever doing business with Ethan Allen again... Fool me once, my bad, Fool me twice... criminal charges.
Ethan Allen expert review by ConsumerAffairs
For more than 80 years, Ethan Allen has been meeting the needs of furniture shoppers around the country. This company specializes in bringing high-end quality to the masses.
Personalization services: Ethan Allen designs and builds furniture in addition to selling it, which allows it to offer a range of customization and personalization options so you can make its furniture your own.
Financing options and promotions: Ethan Allen offers financing to customers and regularly runs promotions, including no payments for a period of time or zero percent interest.
Premier home delivery: Customers who need extra help can make use of this delivery service, which includes unpacking, inspecting and setting up your new furniture.
Free design services: If you envy the designer look you see in magazines but can't quite duplicate it in your home, Ethan Allen's design services can help you match your style with available furnishings.
Preferred Partner program: A unique offering for those in the interior design business, this program rewards businesses or designers when their clients make purchases through Ethan Allen.
Best for: Families, interior designers, professionals and individuals.
Ethan Allen Company Information
- Company Name:
- Ethan Allen
- Year Founded:
- United States
- (888) 324-3571