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Reviewed Sept. 17, 2023
Table lamp I wanted to buy, Was $540.00 then went $640.00 and opened site today it’s at $940.00. I can understand some price increases but this is beyond what I will accept and pay. Price gouging 100%.
Reviewed Sept. 11, 2023
We ordered a sofa and a chair after selecting a specific fabric we liked for the sofa covering. We were told the sofa would take 6 weeks to arrive. We were told the chair should take 4-5 weeks. We liked our designer and we honestly did not see what was coming. And we realize that the people who sell the furniture might not have a lot of control over all the other moving parts involved in the purchase of EA furniture. The first hiccup happened when we had to call the store to find out the status of the sofa after waiting the 4-5 weeks and not hearing anything from EA. It took 3 days of multiple speed dial phone calls for us to get through to the local store due to no one answering the phone. (The DM did not have anything helpful or in the order of good customer service to offer about how difficult it is to successfully communicate with the local store). The sofa arrived and we waited another week for delivery (and we made the calls to them ... not them to us).
The real frustrating issues happened upon delivery. The team delivering the sofa took 2.5 hours to get it into our home. And we had to assist them in carrying the sofa up 3 flights of stairs and talking them into believing that the sofa was going to fit and that we needed to just keep moving instead of saying the sofa is not going to fit. The delivery team wanted to stop the delivery and take the sofa back to EA as undeliverable. The EA point of contact told me that if the sofa would not fit into the elevator or the building doors then "EA would just have to buy a sofa."
The delivery team left their dolly and blankets in the stair well of our building (which I learned a few days later when my building manager expressed her frustration with me because our stair wells are emergency exits). We like our sofa and we believe we will like our chair....once it arrives. We will not be buying any more furniture from EA. The wait times, the difficulty communicating with the store, the delivery challenges and the expense (our delivery was several hundred dollars in cost and we ended up carrying our sofa into our house) and the general lack of concern from the DM and the local store's inability to intervene or address concerns just confirm for us that EA does not really value customers or the idea of delivering great customer service. Their furniture might be good quality but the experience of doing business with them is lacking.
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Reviewed Feb. 10, 2023
Looking for a decent well made coffee table for my Living Room couch. I could not find anything online or locally. Went to the Ethan Allen store about an hour away sure that I would find something there. I grew up with Ethan Allen furniture and the quality was always excellent. The last time I was in an Ethan Allen store about twelve years ago they had beautiful furniture, high quality and unique. How disappointing it was to enter this store and find pretty much just junk. The did have one “metal” and glass coffee table that was more like plastic painted gold, the table was very light and the glass not even tempered glass. They were charging $1700.00 for this table that looked as if It could have been a table from Target or Walmart. So glad I did not purchase it. Later found a beautiful heavy metal tempered glass table made by Hooker. They have gone downhill and/or sold out to China. Too bad.
Reviewed Jan. 22, 2023
Ethan Allen used to be great! I bought a bunch of furniture for one of my homes there. They've since taken a massive turn for the worse. All their products are hideous. I don't know what changed, but I'm embarrassed to have their furniture in my mountain home and can't find a single item I like for my beach home. This company will probably soon go out of business.
Reviewed Aug. 31, 2022
The Mattress was supposed to be plush. I would have never purchased such a hard mattress. I have had pain in my entire body the whole summer. It is much firmer than the sample in the store. Being a side sleeper I am now waking up frequently with numb hands. I called the store to speak with Marilyn and she blew me off like an irritant. No warranty. Too bad!! I thought of Ethan Allen as a quality store. I am extremely disappointed in their product and terrible service. My back literally hates you Ethan Allen.
Reviewed July 22, 2022
My husband and I custom ordered a dining table and six fabric covered chairs from the Ethan Allen at Bay Brook Mall, Friendswood, Texas September 5, 2021. The table and chairs were finally delivered in late January 2022 after I had paid for the product in full ~ $6K. The table was delivered and I had concerns. The sales person would not even come and look at the problems but insisted that the table was constructed correctly.
I have tried to complain through American Express but first the sales person told them that the table and chairs were in perfect condition and when I pursued my concerns with pictures, she claimed that I had custom ordered the table and chairs and therefore purchased "as is" with no warranty. This is completely untrue as I have the warranty paperwork. Ethan Allen finally sent someone out 2 months ago to look at the table and chairs and NO ONE has ever gotten back in touch with me. The table does not come to together flush - with or without the leaf, and 4 of the chairs were never finished properly on the wooden sections.
Reviewed June 21, 2022
We have been loyal Ethan Allen customers for years (70% of our furniture). We purchased less than two years ago two chairs and a couch. From day one We had problems with the furniture. The cushions were never right. They changed the cushions twice. We are still having the same problem. You cannot sit in the couch or chairs comfortably. I ask them to just pick up the foreign-made furniture and they refused. Their response was very slow to even replace the cushions (up to over a year). I talked with the district manager for their company who really had the worst attitude. I remember when all of the furniture was made in America. Now most of it is made in China and Mexico. I will never purchase any of their furniture again. Shame on Ethan Allen. If this continues they will soon be out of business.
Reviewed June 4, 2022
Last year we were looking for a new dining set and after visiting numerous stores, we ended up buying a set from Ethan Allen. The store was empty and the staff was all over us for service so that is why I think we bought there, they were very pushy. We ended up ordering a custom table that took 8 months to arrive as it was made overseas and delayed multiple times. We finally had the table delivered last week and are beyond disappointed. It looks so cheap, doesn't even look like wood, but cheap veneer! There are marks on the chairs, the table wasn't built correctly with a long, jagged seam down the middle where you can see a different color and the chairs do not fit! Over time this seam will only get worse and continue to split. You would think with their technology and design services, the chairs they let us order would have fit!
Now $5,600 later we have a cheap table, chairs all marked up and chairs that don't even fit the table. This is so embarrassing and they don't care! They don't offer any type of customer service or return policy. The designers should know better and know what chairs fit what tables. Plus this is supposed to be Ethan Allen and it just looks like a cheap table. We would have been better off at Rooms To Go. we have never spent this much and have never been this disappointed. Now that I have seen the reviews, I understand, just wish we knew this before as we would not have ordered from them. When the delivery was delayed by 3 months extra we even tried to cancel then and they wouldn't let us. Just the worst customer service! They should take the table back and try selling it as a floor sample and see what they can get for it.
Reviewed March 30, 2022
I have a high end mattress from Ethan Allen and it tore from the seam..It's like brand new and the material on the underside is so thin it tore from the seam and I am still waiting three weeks to hear from them...It's hardly been used...
Reviewed March 28, 2022
I ordered a mostly wood king size bed on 9/27/21. EA demands full payment upfront, and a signed contract indicating my acknowledgment that the order cannot be canceled. The design consultant (assigned to me from another state, as there is no retail store near me) said there was a 20 week lead time - per the contract the estimated delivery to the distribution center was 1/28/22 (22 weeks, actually).
"Estimated delivery" changed to 3/28/22, then 4/11, then 4/18. I have no illusions that they won't extend this further. My husband spent his career working for large manufacturing companies. It is a simple matter to accurately track an order in the system and give a reliable promise date. EA claims to manufacture in the US, with US sourced hardwood and other materials. When I've contacted them about the order, I keep getting the "supply chain issues" runaround.
Supply chain issues have not worsened since last fall, and I accepted that those issues were reflected in an already unusually long initial 5 month lead time. Now I'm at 7 months, for a relatively simple piece of case goods. I believe they are sourcing a significant percentage of their furniture manufacturing overseas, and this is illustrated by their complete lack of knowledge regarding delivery dates. After reading these other reviews, it seems clear that these imports are of much worse quality than what EA was known for - and what we, as consumers, pay for.
Ethan Allen author review by ConsumerAffairs Research Team
For over 80 years, this company has offered furnishings for living and dining rooms, bedrooms and offices, plus outdoor, lighting, rugs and décor.
Services: Free consultations with a professional designer before you order.
Delivery: Ship anywhere in the contiguous United States.
Returns: Custom and clearance items cannot be returned.
Warranty: Furniture protection plans available at multiple price tiers.
Ethan Allen Company Information
- Company Name:
- Ethan Allen
- Year Founded:
- United States
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