FOLLOW US

Ethan Allen
Overall Satisfaction Rating
1.48/5
  • 5 stars
    19
  • 4 stars
    3
  • 3 stars
    3
  • 2 stars
    31
  • 1 stars
    196
Based on 252 reviews that contain star ratings
SHOW RATING DISTRIBUTION

Looking for a good furniture store?

    Ethan Allen

    ConsumerAffairs Unaccredited Brand

    This company is not yet accredited. To learn more, see reviews below or submit your own.

    Be in the know

    Get trending consumer news and recalls

    Thanks

    Keep an eye on your inbox, the lastest consumer news is on it's way!

    396 Ethan Allen Consumer Reviews and Complaints

    Sort: Recent
    Filter by: Any

    A link has directed you to this review. Its location on this page may change next time you visit.

    Page 1 Reviews 1 - 30
    Rated with 5 stars
    Verified Reviewer
    Original review: Oct. 18, 2018

    I wanted to retract a post I made however it would not let me. My last post should have been about a Chads Ford employee that sold me bad merchandise then lied about the store managers refusing to return them. The post should have been a positive one as I love the store manager at King of Prussia. He’s always helpful and whenever there is an issue he helps work it out. I have shopped there for years and never had something not be rectified. It is one of the only Ethan Allen stores I shop at constantly.

    I didn’t know anyone at Chads Ford so when I was treated badly and she was dishonest and stated her words came directly from the store manager it was inaccurate. David never knew and once he heard how upset I was he stepped in and did anything to help. I walked away with it being positive and I wanted my review to show that. I highly recommend King of Prussia or Chads Ford as places to shop and if you aren’t sure which designer to work with I would ask the store manager directly. I love how my designer is at King of Prussia. She is sweet and fun to work with. I feel like I’ve made good friends at this location and highly recommend them.

    View more
    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 27, 2018

    Lost a customer and completely rubbed the wrong way about this company. Wish I looked at reviews first, as I see many people have also had damaged items delivered. I ordered a very expensive table, and paid the mandatory "Premier" in home delivery service that claims that "exceptional customer service continues right to your door. Our skilled delivery team inspects and prepares each item before carefully assembling it (when necessary) and placing it in your home." My table arrived damaged, and I had to point out the damage to the delivery person. So much for a premier delivery service.

    And now another day I must take off of work for the replacement. I contacted customer service asking for this premier delivery service charge to be refunded. She said they don't do that because it could have been damaged on the truck en route to delivery. Hmm ok? I then wrote back saying that the delivery person told me it came right out of the box, so I don't see how it could have been damaged on the truck. No response.

    On top of everything, I was never contacted about my replacement like the delivery person said I would be, so I had to contact Ethan Allen. While on the phone with the representative I asked again if this premier delivery fee could be refunded, and the representative's excuse was that "well they're delivering it again." For heck sake I would hope they would replace a damaged item! Aren't I paying the premier delivery fee for things to be done right the first time?! I feel as though this company has no desire to satisfy their customers/retain customers. Just so disappointed, you would expect for such high prices customer service would be better.

    View more
    Be the first one to find this review helpful
    Not sure how to choose?

    Get expert buying tips about Furniture Stores delivered to your inbox.

    Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
    We value your privacy. Unsubscribe easily.
    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 11, 2018

    About a year and a half after my couch was purchased, I noticed some discoloration on the leather. I reached out to Ethan Allen and was connected to JoAnn in delivery. She was amazing to work with. She was professional, friendly, and helpful. She communicated with me through every step of the process. Her colleague, Jeri, worked diligently on my behalf to get my sofa replaced. I am grateful to both of them for their hard work and to Ethan Allen for standing behind their products. Just a great and positive experience!

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 10, 2018

    I purchased a living room set from Ethan Allen that included a coffee table and end table with matching wood and finish. The coffee table was delivered with flaws in the top (small white divots). Ethan Allen claims the marks were there on purpose to simulate distressing... However there are none of these "distressing" marks on the matching end table. Ethan Allen refused to fix or take back the table. I had to have a local woodworker sand and refinish the table. I would not purchase from Ethan Allen again. Very poor customer service. No concern for customer satisfaction...

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 3, 2018

    I purchased a bed from Ethan Allen. The bed was delivered with damage. You could see where they poorly tried to repair. After numerous complaints they replaced the bed. The second bed has a very poor finish. I will never buy from them again. Their quality is not close to what it use to be. Stay away if you want high end furniture.

    4 people found this review helpful
    How do I know I can trust these reviews about Ethan Allen?
    • 1,254,182 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 31, 2018

    I custom-ordered the California king Cayman bed from Ethan Allen, and the wait was worth it! Order and delivery process was seamless, staff were extremely professional in delivery and set-up, and the new bed looks great in our home.

    4 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: Aug. 18, 2018

    Have been customer with Ethan Allen for 10+ yrs. November 2017 I purchased Cameron trestle table. it was delivered April 13,2018. By End of June noticed surface was very scratched, called local store about this issue and explained other than playing cards 3-4 times on table, we had not used table for meals or other activity. Was informed I should have put pad on table from time of purchase. Told “They don’t finish tables like they use to!" I asked why pay 2k+ for table I’m covering up with pad. Was told that’s the only way to keep table from scratching.

    Was given customer service number. Called number, 6 weeks later finally had a service man come to my home and look at table. He does repairs for EA. He told me this was normal with wood tables, but his side company could take it to the shop and redo to give me a better and more durable surface. Again I was told “They just don’t make them like they use to!!!” Customer service called me to inform me my claim was denied due to normal use. Will not be shopping here again.

    View more
    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 4, 2018

    I have had the worst customer service experience that is consistent with many other reviews regarding Ethan Allen. First let me say that I have been an Ethan Allen customer for over 20 years, and most of our home is decorated with Ethan Allen furniture. I have a sofa and love seat in our living room and a dining room set that is 20 years old and both look like new.

    Most recently we had an order totaling approximately $10,000. Our designer was fantastic to deal with and we had fun working with him to make our selections and purchase. That’s where the fun stopped. First, delivery was months late. Then two recliners that were part of the order were delivered and we found that one was damaged with leather torn on the back of one chair that we didn’t notice until after the delivery team had left the house. When we reported to our salesperson we were immediately directed to customer service. Customer Service sent a repair person to our house who confirmed the damage, then he unsuccessfully tried to repair the torn leather, then we were told the furniture would be repaired by replacing the chair back.

    We disputed this with no success. So we agreed to have the back of the chair repaired. Ethan Allen had to order the part which took months to receive. When the part was finally delivered, the installer came to the house to do the repair only to find that the color of the leather on the replacement part was a mismatch. After much deliberations with customer service they finally agreed to replace both chairs. It was amazing to me that they could not understand that different lots could result in different leather color. It took several more months before we finally received new chairs. Customer service graciously allowed us to continue to use the chairs that were originally delivered while we waited for the order. By the time we received the replacement chairs we noticed that the frame on one of the chairs had already started to break down and made the chair appear crooked. We now have the 2 new chairs and the matter is resolved.

    Now onto the next problem, the Adam dining table. We noticed that the table finish was defective, as the table would spot with the touch of a finger. We researched to see how to care for the tabletop and all the care instructions state is wipe the top with a soft damp cloth. That didn’t work and actually left more marks on the tabletop. We contacted the salesperson about this and his advice was wipe the tabletop with a damp soft cloth. Since we were dealing with the chair issue we just didn’t use the table. Then when chair issue was resolved we contacted customer service who sent a third party repair person to the house. The repair person attempted to clean the table and left marks where he attempted to clean. He told us the tabletop finish was defective and that he would report.

    After some time we had to contact customer service again as we heard nothing. The customer service agent told us she had received the repair tech’s report and that she would submit a claim to the main customer service office requesting a replacement, however for us not to expect a replacement. Naturally with the passing of time we have now heard that the claim is denied because we did not report timely and they believe this is normal use. I am extremely offended that customer service has declared damage by their repair tech as our misuse. However they offered us the opportunity to purchase a replacement tabletop at a 50% price reduction of $312 plus shipping, with no warranty. We have disputed this outcome stressing the damage caused by the repair tech and his feedback that this tabletop is defective.

    At this point we have the choice to look at this newly purchased damaged table or purchase the replacement top. We ordered the replacement top yesterday, had to pay 100% of the cost, tax, and shipping to place the order with the store receptionist. She was very nice, but the store in Charleston, SC didn’t even have the courtesy or professionalism to have our salesperson or store manager work with us on this order. Now it is wait to see how long it will take to be delivered. I have also posted a review on Facebook, as the Ethan Allen website does not have a function to post reviews, and I received an arrogant reply from customer service that offended me as the client. This company obviously is not what it used to be, and I will never step foot in this store again. Buyer Beware.

    View more
    28 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 30, 2018

    Good evening, My wife and I are building a house and worked with a sales representative at Ethan Allen (Robbi). She was an absolute pleasure to work with and I would recommend her to anyone that is looking for an intelligent salesperson that is not all about the sale. That is where the glowing endorsement stops. We were spending a great deal of money on furniture and inquired about a discount on the purchase. Our associate informed us that would not be possible, but we could address the matter with her boss, Jack **, Estero, Florida.

    Never have I felt so berated. This person came off as an arrogant, condescending **. I did not expect the request to be fulfilled, but one cannot be told yes or no if they do not ask... In short, from the moment he answered the phone, I felt like I was imposing on his time and how dare I contact him to ask for any type of discount. Without saying the words, he informed me that there are many furniture stores out there and, "Please take your business elsewhere." Normally, I would just move on and let it go, but in this case, the arrogance displayed by this individual must be noted to let others know, yes, there are other furniture stores in the area and it is a shame the sales agent lost her commission due the arrogance of her boss.

    View more
    25 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 6, 2018

    I ordered a sofa on Dec 16, 2017 that was delivered on Feb 2018. I called the original store where I bought it because it was very uncomfortable to sit on. The 3 cushions that were on it were uneven and not the correct size; very mismatched. The store sends out a 3rd party they use to do their customer service. He came out and used some kind of steamer machine on the arm of the sofa and damaged it; he used too much heat on it.

    After that customer service in Margate Fl contacted and said they would order new cushions and picked up my sofa in March; it's sitting in their warehouse and here it is June and I don't have my sofa back. I put it Ethan Allen credit card and the balance is due this month or I have to pay high interest. Do Not buy from this Furniture Store. Years ago they were ok but not anymore. Their furniture is expensive and not worth the money and aggravation. Also I tried many times to contact the store mgr where I bought this sofa in Jacksonville and never received a callback. Big disappointment.

    View more
    20 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 5, 2018

    Love my headboard, I ordered online with Ethan Allen because my family has been buying from EA since we lived in NY. Then we relocated to RI, and still had a great experience. I hope now that I'm living in the South my experience with Ethan Allen does not change. So far so good.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: May 25, 2018

    We bought a Paramount Sleeper Sofa in 2013. In 2017 we noticed that the front pad that supports the cushions was bulging out (see photo). We contacted Ethan Allen and they said that because the problem was not in the frame, it was out of warranty. I looked at other pieces of furniture in our home and I noticed that the EA sofa, unlike other items, had a very “squishable” pad to support the cushions. We told EA that the sofa is seldom used (at most 20 times per year) and that my husband and I are not heavy and felt that there must be a problem with the design or construction.

    The final decision came in an email, from which I copy directly: “In conjunction with our warranty department, Jenn and I have carefully reviewed each of your questions and concluded that the sofa is up to our manufacturing standards.” Our only option was to buy a replacement pad and pay a technician to replace it. When the pad arrived it was tightly rolled in a box (see photo). How is this soft pad supposed to support the weight of someone sitting on it? As I wrote EA, the sleeper and frame are “great”, unless one sits on the sofa. Not a good thing... for a sofa. And certainly not good “manufacturing standards” for Ethan Allen.

    View more
    17 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: April 19, 2018

    Purchased a sectional at their store. Paid nearly $6,000 for a simple sectional three months ago. Quality is probably the lowest of any piece of furniture I've ever seen. Every time someone sits on it, dye transfers from their clothes. After only three months, the back cushions are sagging and foam within them is deformed. Manager says the wear is "normal" and "performing to Ethan Allen standards." Sincerely disappointed! Save thousands and shop ANYWHERE else!

    37 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 4, 2018

    I ordered the Shelton Sofa on February 17th, 2018 and received the couch on March 10th, 2018. The couch was in perfect condition and was accurately depicted in all of the online pictures. I also had a great customer service experience; the delivery process was incredibly convenient. I received a phone call inquiring about what delivery times worked best for me. After the delivery time was agreed upon, I received a confirmation email, as well as a reminder email and phone call a few days before the actual delivery. I will be a lifelong Ethan Allen customer if this level of customer service and product quality continues.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: March 4, 2018

    Began the process of selecting and ordering a custom loveseat September 2017. I was told it would take 6 to 8 weeks. We did not receive the loveseat until February 2018. Their reasoning was that they had difficulty finding the material? Really??? I ordered pillows that were dark to offset the light couch. Confirmed the color with sale rep before product was received and then with the delivering party as light pillows were delivered. The customer sales rep that called refused to make the order right (and after all of the time we had waited, they were going to complain about redoing 2 small pillows? Seriously??). She was rude and condescending--I wouldn't train my customer sales reps to be that way!!! Additionally, the material had holes and snags which they have to come out to correct. I have not received any type of notification from them saying when that will be. I will NEVER use Ethan Allen again, nor recommend them to my friends or family!!

    39 people found this review helpful
    Customer increased Rating by 4 stars!
    Verified Reviewer
    Original review: Feb. 17, 2018

    I went to the Ethan Allen Rockville store to purchase a dining room table. I received a sales staff member who scheduled a design consultation and visited our home. The sales staff member insisted that she would only show me one table, one stain choice that she had selected. If I wanted to see more than one, then I would need to do it on my own, and she handed me the catalog. Unfortunately many stains are only available to view at the design center and I was given no assistance to look at them.

    When I asked about whether the table easily picks up scratches, I was given a lecture as to how tables need care and if you take a nail and purposefully scratch a surface it will not hold up. I found this response to be very rude. I found that the sale staff was purposefully trying to make me not purchase at Ethan Allen and frankly the experience was very upsetting. The manager later tried to address the situation but I have still not heard back. Frankly very dissatisfied with my experience.

    View more
    21 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 24, 2018

    I recently purchased an Ethan Allen Cameron Extension table. I decided to purchase the table from Ethan Allen because I had heard from friends and family that Ethan Allen pieces are lifetime pieces that hold up extremely well. My sister has an Ethan Allen table that she purchased 12+ years ago that has held up extremely well so I expected that I would receive the same quality. I purchased the Cameron table by calling the Lynnwood WA Ethan Allen store. I received the table in early October 2017. Upon delivery of the table I noticed some very light micro scratches already on the table. With very light use (because we have another informal dining table we use for everyday) I have noticed more and more of the micro scratches and they now cover most of the table. We only use the table for formal dining and card games and puzzles.

    We've only had the table since October and it sits by a window so the micro scratches are now extremely noticeable all day. I contacted Customer Service in November of 2017 and didn't hear anything back so I contacted Lynette at the Lynnwood Store and she put in another request to Customer Service. I finally received a call from Brian at Ethan Allen today and he told me that surface scratches are not covered under Ethan Allen's warranty and that there is nothing Ethan Allen will do for me. I explained that I have never spent this much on a table before and was expecting it to be a lifetime piece, but after only a few months I am embarrassed by how it looks.

    He actually told me the only thing I could do was take a Scotch Brite sponge and orbital sander to the table. I'm not experienced in furniture repair and I don't own an orbital sander much less know how to use one and it seems to me a sander would remove the finish. I requested at least a discount on the table as I will have to now pay someone to repair and put a better finish on the table for me, but Brian said that he couldn't do anything. After I filed a complaint with the BBB, Corporate called and told me they'd give me 40% off a table pad. What a joke! I am disappointed and sick about the amount of money I spent for something that I expected much, much better quality of. I am extremely disappointed that Ethan Allen will not stand behind their products and for their insincere and uncaring customer service. It's disheartening that corporations that once had integrity now succumb to their bottom line over quality and customer service.

    View more
    34 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Dec. 10, 2017

    Went to Ethan Allen to look for sofa and wing back chairs. Purchased sofa and recliners in Chocolate Old English on 11/26/16 for store in Baton Rouge, Louisiana. They were delivered 01/19/17. Called store manager on 11/8/17. Footrest, headrest and even a part of recliner that my body doesn't touch, but touches other parts of the chair when reclined is faded. Took pictures as manager requested and sent it to him. Stopped by the store, on Monday, November 20 since I did not hear anything from manager. He took the week off, so I left my name and number to call me back.

    The next day a salesperson from called me asking for pictures. I told her I had already sent in the pictures and just have the manager call me. He never called. I called him on December 8 and he said he just got an email from customer service and they said it was wear. I did not buy to furniture to look at. I did not intend to purchase cheap furniture at a high price. He told me to cut a piece of the extra leather and mail it to him and he would order a new footrest for me. And they would see about the rest when it was delivered. Wondered why this is happening to chairs and not to sofa. Discovered that sofa was ordered in Chocolate Old English Grade L 3 and 2 Townsend Recliners in Chocolate Old English Grade 3. Original salesman and manager pulled a fast one on us. What good is a new footrest going to be if it is covered in the same cheap leather! I want new chairs in the same leather as the sofa.

    View more
    45 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 17, 2017

    The customer service with Ethan ** is the worst I've experienced in my 73 years and having owned a business. When questioning chairs, lighting fixtures that are overscaled... The salesperson insisted I was wrong and would be fine. Why I allowed it is beyond me when I let someone convince me that it was right when I knew better. If you are dissatisfied on delivery they claim everything is custom and cannot be returned which is not always true. I think the only thing that is custom is upholstery goods. The furniture has no character. You will have to eat their mistakes. Take my word for it.

    53 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 14, 2017

    I bought this beautiful wooden high chair when my kids were born from Ethan Allen about 35 years ago. It was advertised as an "Heirloom" piece... to be handed down. So my children have children and I am ready to hand it down... Only one problem the tray has a broken piece that prevents the tray from sliding on and staying on. So I called the parts department and was laughed at... Told they don't carry the part... They don't carry high chairs. Obviously Ethan Allen didn't really think they would be an "Heirloom " piece. When I asked if they had any ideas for fixing the tray I was laughed at a second time and told "No"! What. Get public relations Ethan Allen!

    38 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: Oct. 24, 2017

    I went to Ethan Allen in Knoxville, Tennessee as I was so satisfied with my old sofa which lasted 25 years. The designer, Mary Kay ** waited on me. I told her the sectional sofa I wanted to replace was called a "tuxedo design". She assured me that she knew exactly what I wanted as she had worked there for 30 years and knew the stock and styles to the letter. Well, I wound up with a sectional love seat. Too short to even stretch out on. The cushions are wrinkled and puckered and it looks like pure garbage. There was no way they would exchange the sofa for the style I wanted. They still make it as I saw it in their catalog. They did finally send out a guy to change the stuffing in the cushions. That looked better for about one day. Now it's worse than ever.

    They have threatened me with big legal fees if I sue them and lose. This piece of garbage set me back well over $5,000. They could care less. I am so disgusted. I really feel ripped off and do not believe the company cares one bit now that the money is in their pocket. I am so disgusted. I recommend you go anywhere else to spend your money. In the grand scope of things a substitute sofa would cost them next to nothing and the remainder would be a tax write off. I am happy to write this review and they better not try to delete it. They are mean and heartless and don't care that I will never do business with them again. I have a 25 year old leather chair, coffee table and fern stand from them. I doubt anything new will last that long. Garbage! And mean spirited company!

    View more
    58 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 17, 2017

    ETHAN ALLEN LEATHER SOFA BED 53 St. Third Ave. NY NY - I was told that ETHAN ALLEN stood by their product. Although the salesperson came to my home to get the payment towards the sofa she failed to follow up after delivery. It was very expensive. More expensive than Raymour and Flanigan. Very flimsy leather. The new sofa is stuffed with bumpy fabric everywhere. ETHAN ALLEN must replace. The manager said that a contractor other than ETHAN ALLEN will call me to see if something was wrong. I have other strong quality leather sofas from Raymour and Flanigan and I regret coming to ETHAN ALLEN. Raymour and Flanigan back up their promises and make exchanges when the customer is dissatisfied. I would never recommend this place.

    48 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 9, 2017

    Wood furniture/Cooper kitchen table - Ethan Allen was considered a high-quality furniture maker, this is no longer true. We have ordered a few items over the years, when it was time to order a kitchen table we didn't shop around, we went directly to the local Las Vegas showroom. The wood is advertised as maple, which would be considered a hardwood adequate for kitchen use. However the wood that Ethan Allen used for the table top is as soft as pine and had dents and scrapes after two weeks of completely normal use. Ethan Allen blames the customer. I asked if this is supposed to be a decorative table or a kitchen table because it certainly can't be used as a kitchen table. The finish is foggy and dull, Ethan Allen blames government regulations on finishes.

    Ethan Allen appears to do well at selling poor quality items and taking zero responsibility when inevitable complaints pour in. I will agree with other reviewers who have said that Ethan Allen customer service is not customer service. I was unable to reach Ethan Allen by phone and drove down to the store where the saleswoman literally said, "It's wood, use coasters, use placemats!" We have ALWAYS had wooden kitchen tables and we have NEVER had a kitchen table that essentially cannot be used as advertised or intended without being ruined. We took this higher, however Ethan Allen was not willing to do anything other than charge me to replace the then six-week old table top.

    We will obviously not shop at Ethan Allen again, but I don't think they care. I'm wondering if Ethan Allen is planning on taking in as much money as possible, selling poor quality items at high prices, attempting to look profitable to investors, but not caring if they stay in business for the next decade or beyond. I could add more detail about our poor experience at Ethan Allen, because we really did attempt to reconcile this, instead, I'll just highly suggest that furniture buyers simply not shop at Ethan Allen. From our experience, and after reading the many other poor reviews, Ethan Allen is not acting like a company that has plans to stay in business. Ethan Allen is selling disposable furniture. Buyers can spend much less for the same poor quality elsewhere.

    View more
    46 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: Sept. 1, 2017

    We recently used the services of an Ethan Allen Designer only to find out she was not responsible for the incorrect measurements she made so even though she caused us to order double the fabric we needed we cannot return it. Of course the Designer keeps the extra commission.

    42 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Aug. 5, 2017

    My wife and I walked into the Milford, CT showroom and simply fell in awe of the furniture appearance, quality and design options. We both knew that the prices were a little high but the overall quality and life longevity was worth the cost. To make a long 3 visit to the Milford story short, we actually bought a 4 piece sectional (30 day guaranteed quick ship), a sleep sofa, love seat (30 day quick ship) 2 large rugs, 2 end chairs for our dining room, a large leather ottoman, an entertainment/media center and 2 coffee tables all for a total of $27,000.

    This was done in the middle of February and our closing was to be in March so we were told by our sales woman, Jacqueline that it would not be a problem with the two quick ships because many times they are made earlier than the 30 days. We were hemming and hawing over spending so much money but we were also told by Jacqueline that once we sign the agreement, we are obligated to purchase all the furniture, there was no cancellation time. (This in fact was false as we found out there was in fact a 3 day, no obligation cancellation period). We might have cancelled some of our order like the rugs and tables and the end chairs as this would have saved us about $8,000 had we know or been told the truth by the sales associate. Of course she didn't want to tell us this because it would have affected her commission.

    Now, getting back to our 30 day quick ship. The sleeper and love seat along with the sectional (minus the center section) arrived as told by the 30 day time period, but the center section which cost $800 did not arrive which made all the difference in the world when we were counting on a full, very large sectional for the company we were having in our new South Carolina home. We immediately called Ethan Allen and their customer service and our sales lady were not concerned whatsoever ever, in fact 10 weeks after is when we finally got our missing piece after having to send them the swatch of fabric from the sectional so they could make the section that had never been made.

    The EA product itself is well made but the sales staff and customer service department has much to be desired. To this day we have not heard back from a EA supervisor that said she would make up for this awful mistake. EA, you lost a first time customer because of the company sales associate and lack of a customer service representative that lacked skills and empathy for someone who spent a large amount of money at your store.

    View more
    87 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: July 5, 2017

    I have shopped at Ethan Allen and spent thousands of dollars. Recently, I purchased a round leather ottoman from Ethan Allen in Jacksonville, Florida. The ottoman was delivered and it appeared to be smaller than what I thought it would be. I took a tape measure out and the ottoman was indeed not a 27 inch ottoman that I ordered, but rather 26 inches. It was also 16 inches in height rather than 18" as the specs indicated it would be. I called my design consultant and he told me there was nothing the design manager would do. I tried to reach out to the design manager and she doesn't care and has not returned my call. I also called the home office in Danbury, CT and no response. This was a custom piece and that should have been made to specs. Ethan Allen likes to take your money and basically give you the middle finger. It is so ridiculous. I will never step foot in another Ethan Allen store again.

    74 people found this review helpful
    Rated with 1 star
    Original review: May 2, 2017

    BE WARNED, CUSTOMER SERVICE IS NONEXISTENT WITH THIS COMPANY - YOU WILL LOSE A SIGNIFICANT AMOUNT OF MONEY!!! We received a sofa with a small tear that went unnoticed for a couple of days. We immediately notified our design consultant and took pictures as the sofa pillows were hiding the tear. Customer Service sent a technician 3 weeks later and the technician determined it could not be fixed. The issue got escalated to the District Manager, Crystal ** and she was not helpful at all... She didn't provide any options, her attitude was "Oh well, you signed for it at delivery", very condescending, not remorseful of the experience at all.

    This is the absolute worst experience I've ever had with customer service. Ethan Allen does not try to resolve any issues. They blame the customers and only want your money. Now they want me to pay a 30% restocking fee for their mistake! They only want to accept one of the sofas -- why in the world would I have 2 non matching sofas in my home -- Craziest Customer Service Ever!! I have to pay $1800 to return furniture. Do not trust Ethan Allen with your money. I will never buy from them again!!!

    View more
    78 people found this review helpful
    Rated with 1 star
    Original review: May 1, 2017

    Poor customer service (Knoxville TN). Ethan Allen charges extremely high prices and the product are of China quality. The delivery service guys come to your house and get in a cuss fight in the driveway. Then they damage the products getting them in after they scheduled an delivery appointment between one and five then show up 15-20 minutes late. Then rush to get the product in the door and damage the unit. Then Ethan Allen calls to say they will not bring you good product, they will need to come and repair the damaged item on your time and on their schedule. BUYER BEWARE. Their little repair policy is printed on the back of the paper you sign. DO NOT BUY FROM THIS COMPANY. It used to be a good company but has gone to CHINA!

    59 people found this review helpful
    Rated with 1 star
    Original review: April 27, 2017

    I saw a beautiful bedroom set but before I purchased it I wanted to make sure it would fit in my new home. I gave my floor plan to the designer and she showed me how the furniture I had picked would fit in the room perfectly. When the furniture was delivered it did not fit the room as per her drawings. The bed which fit perfectly in the wall on her drawing was now sticking out and covering part of the window. I told them this was not what I had ordered and agreed to but they would not budge and wanted a 30% restocking fee to take the furniture back.

    Also I ordered a Silver sunburst mirror (per the order form) for my wall. When I received the mirror it was gold. They insisted this was a silver mirror and would not take it back. I sent them pictures of it which definitely show that it is a gold mirror. This is false advertising. Again they refused to take this mirror back and wanted a 30% restocking fee. I will never buy anything from this company again. What terrible customer service.

    View more
    54 people found this review helpful
    Rated with 5 stars
    profile pic of the author
    Verified Reviewer
    Original review: April 24, 2017

    For 30 years I have been going to the same Ethan Allen in Paoli then they moved to King of Prussia PA. I have furnished three houses and two condos. And I had four different designers during that time. I have to say I was never disappointed. They even lent me a large table since mine was not due to come in yet and it was thanksgiving. I've had small issues over the years that were quickly fixed. I cannot say enough good things. My entire home is filled with Ethan Allan. It never wears out. You have to give it away if you want new.

    35 people found this review helpful
    Loading more reviews...

    Ethan Allen expert review by ConsumerAffairs

    For over 80 years, this company has offered furnishings for living and dining rooms, bedrooms and offices, plus outdoor, lighting, rugs and décor.

    • Services: Free consultations with a professional designer before you order.

    • Delivery: Ship anywhere in the contiguous United States.

    • Returns: Custom and clearance items cannot be returned.

    • Warranty: Furniture protection plans available at multiple price tiers.

    Profile picture of ConsumerAffairs
    ConsumerAffairs Research Team

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Ethan Allen Company Information

    Company Name:
    Ethan Allen
    Year Founded:
    1932
    City:
    Danbury
    State/Province:
    CT
    Country:
    United States
    Phone:
    (888) 324-3571
    Website:
    www.ethanallen.com
    Make the best choice, every time

    Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

    THANK YOU

    Keep an eye on your inbox, the latest consumer news is on its way!