Ethan Allen Reviews
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Looking for a decent well made coffee table for my Living Room couch. I could not find anything online or locally. Went to the Ethan Allen store about an hour away sure that I would find something there. I grew up with Ethan Allen furniture and the quality was always excellent. The last time I was in an Ethan Allen store about twelve years ago they had beautiful furniture, high quality and unique. How disappointing it was to enter this store and find pretty much just junk. The did have one “metal” and glass coffee table that was more like plastic painted gold, the table was very light and the glass not even tempered glass. They were charging $1700.00 for this table that looked as if It could have been a table from Target or Walmart. So glad I did not purchase it. Later found a beautiful heavy metal tempered glass table made by Hooker. They have gone downhill and/or sold out to China. Too bad.
Ethan Allen used to be great! I bought a bunch of furniture for one of my homes there. They've since taken a massive turn for the worse. All their products are hideous. I don't know what changed, but I'm embarrassed to have their furniture in my mountain home and can't find a single item I like for my beach home. This company will probably soon go out of business.
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I purchased a bed frame and mattress at Ethan Allen August 20/2021. It arrived June 10th, 2022. (10 months) (Not sure the order was submitted until January 2022 when I checked up on the arrival date.) So, 6 months later… The mattress and frame arrived while I was on holidays. My daughter noticed some imperfections which I brought to Marilyn’s (Ethan Allen sales) attention right away. No one has helped me “to date” with this issue. It is almost September,
The Mattress was supposed to be plush. I would have never purchased such a hard mattress. I have had pain in my entire body the whole summer. It is much firmer than the sample in the store. Being a side sleeper I am now waking up frequently with numb hands. I called the store to speak with Marilyn and she blew me off like an irritant. No warranty. Too bad!! I thought of Ethan Allen as a quality store. I am extremely disappointed in their product and terrible service. My back literally hates you Ethan Allen.
My husband and I custom ordered a dining table and six fabric covered chairs from the Ethan Allen at Bay Brook Mall, Friendswood, Texas September 5, 2021. The table and chairs were finally delivered in late January 2022 after I had paid for the product in full ~ $6K. The table was delivered and I had concerns. The sales person would not even come and look at the problems but insisted that the table was constructed correctly.
I have tried to complain through American Express but first the sales person told them that the table and chairs were in perfect condition and when I pursued my concerns with pictures, she claimed that I had custom ordered the table and chairs and therefore purchased "as is" with no warranty. This is completely untrue as I have the warranty paperwork. Ethan Allen finally sent someone out 2 months ago to look at the table and chairs and NO ONE has ever gotten back in touch with me. The table does not come to together flush - with or without the leaf, and 4 of the chairs were never finished properly on the wooden sections.
We have been loyal Ethan Allen customers for years (70% of our furniture). We purchased less than two years ago two chairs and a couch. From day one We had problems with the furniture. The cushions were never right. They changed the cushions twice. We are still having the same problem. You cannot sit in the couch or chairs comfortably. I ask them to just pick up the foreign-made furniture and they refused. Their response was very slow to even replace the cushions (up to over a year). I talked with the district manager for their company who really had the worst attitude. I remember when all of the furniture was made in America. Now most of it is made in China and Mexico. I will never purchase any of their furniture again. Shame on Ethan Allen. If this continues they will soon be out of business.
Last year we were looking for a new dining set and after visiting numerous stores, we ended up buying a set from Ethan Allen. The store was empty and the staff was all over us for service so that is why I think we bought there, they were very pushy. We ended up ordering a custom table that took 8 months to arrive as it was made overseas and delayed multiple times. We finally had the table delivered last week and are beyond disappointed. It looks so cheap, doesn't even look like wood, but cheap veneer! There are marks on the chairs, the table wasn't built correctly with a long, jagged seam down the middle where you can see a different color and the chairs do not fit! Over time this seam will only get worse and continue to split. You would think with their technology and design services, the chairs they let us order would have fit!
Now $5,600 later we have a cheap table, chairs all marked up and chairs that don't even fit the table. This is so embarrassing and they don't care! They don't offer any type of customer service or return policy. The designers should know better and know what chairs fit what tables. Plus this is supposed to be Ethan Allen and it just looks like a cheap table. We would have been better off at Rooms To Go. we have never spent this much and have never been this disappointed. Now that I have seen the reviews, I understand, just wish we knew this before as we would not have ordered from them. When the delivery was delayed by 3 months extra we even tried to cancel then and they wouldn't let us. Just the worst customer service! They should take the table back and try selling it as a floor sample and see what they can get for it.
I have a high end mattress from Ethan Allen and it tore from the seam..It's like brand new and the material on the underside is so thin it tore from the seam and I am still waiting three weeks to hear from them...It's hardly been used...
I ordered a mostly wood king size bed on 9/27/21. EA demands full payment upfront, and a signed contract indicating my acknowledgment that the order cannot be canceled. The design consultant (assigned to me from another state, as there is no retail store near me) said there was a 20 week lead time - per the contract the estimated delivery to the distribution center was 1/28/22 (22 weeks, actually).
"Estimated delivery" changed to 3/28/22, then 4/11, then 4/18. I have no illusions that they won't extend this further. My husband spent his career working for large manufacturing companies. It is a simple matter to accurately track an order in the system and give a reliable promise date. EA claims to manufacture in the US, with US sourced hardwood and other materials. When I've contacted them about the order, I keep getting the "supply chain issues" runaround.
Supply chain issues have not worsened since last fall, and I accepted that those issues were reflected in an already unusually long initial 5 month lead time. Now I'm at 7 months, for a relatively simple piece of case goods. I believe they are sourcing a significant percentage of their furniture manufacturing overseas, and this is illustrated by their complete lack of knowledge regarding delivery dates. After reading these other reviews, it seems clear that these imports are of much worse quality than what EA was known for - and what we, as consumers, pay for.
We saved up for years after we were married to buy a table set from Ethan Allen like my parents had done (and were still using). It was fabulous! After having cub scouts, girl scouts, four kids with lots of play dates and 35 years of use, the table top had definitely seen better days. We gave it to our daughter and cheerfully went back to Ethan Allen. We emphasized to our sales lady the importance of the durability--especially of the table top. We now have ten grandkids who visit often and always have craft projects going on the table.
After HUGE delivery problems, we were very excited for our new table set. Imagine our disappointment when we saw PERMANENT scuffs the next day (no grandkids). We figured out that it was from my husband scooting the plastic butter container around. After a week the chairs had water marks on the wood from dusting them with a damp microfiber cloth, and the table top also had a chip in it (still no grandkids). I read the warranty which I saw was only good as long as the table was always completely covered. **? If I wanted to always have my table completely covered, I would have kept my old one.
My husband still had faith in Ethan Allen. He called our sales lady and sent pictures. She said that she would investigate and get right back. Nothing. I think he called once a week (she never did). About 6 weeks later, she said that there wasn't anything they could do because we had obviously voided the warranty by not having the table completely covered. We never even brought up the chairs. We will NEVER shop at Ethan Allen again!!!!
Sadly, I spent thousands of dollars on an Ethan Allen couch and recliner. The recliner leather color has worn off in areas, the cushion has been lop sided since after the first week and all the cushions have been replaced with no improvement. The couch fabric picks up colors from people clothes, the cushions needed to be replaced, even though I turn and move them frequently. For two thousand dollars more I could have had quality furniture that would endure for years. There are only two of us living in our household and we have no pets! After over two years, I am replacing these pieces with Italian leather so that I can sit comfortably in my living room. The San Marcos Ethan Allen representative could only apologize. This was a very expensive lesson in furniture shopping. It would have been best to purchase this style furniture at Jeromes, Ashley or Macys. At least you get what you pay for, maybe even better!
Ethan Allen author review by ConsumerAffairs Research Team
For over 80 years, this company has offered furnishings for living and dining rooms, bedrooms and offices, plus outdoor, lighting, rugs and décor.
Services: Free consultations with a professional designer before you order.
Delivery: Ship anywhere in the contiguous United States.
Returns: Custom and clearance items cannot be returned.
Warranty: Furniture protection plans available at multiple price tiers.
Ethan Allen Company Information
- Company Name:
- Ethan Allen
- Year Founded:
- United States
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