Ethan Allen Reviews

Table lamp I wanted to buy, Was $540.00 then went $640.00 and opened site today it’s at $940.00. I can understand some price increases but this is beyond what I will accept and pay. Price gouging 100%.

We ordered a sofa and a chair after selecting a specific fabric we liked for the sofa covering. We were told the sofa would take 6 weeks to arrive. We were told the chair should take 4-5 weeks. We liked our designer and we honestly did not see what was coming. And we realize that the people who sell the furniture might not have a lot of control over all the other moving parts involved in the purchase of EA furniture. The first hiccup happened when we had to call the store to find out the status of the sofa after waiting the 4-5 weeks and not hearing anything from EA. It took 3 days of multiple speed dial phone calls for us to get through to the local store due to no one answering the phone. (The DM did not have anything helpful or in the order of good customer service to offer about how difficult it is to successfully communicate with the local store). The sofa arrived and we waited another week for delivery (and we made the calls to them ... not them to us).

Looking for a decent well made coffee table for my Living Room couch. I could not find anything online or locally. Went to the Ethan Allen store about an hour away sure that I would find something there. I grew up with Ethan Allen furniture and the quality was always excellent. The last time I was in an Ethan Allen store about twelve years ago they had beautiful furniture, high quality and unique. How disappointing it was to enter this store and find pretty much just junk. The did have one “metal” and glass coffee table that was more like plastic painted gold, the table was very light and the glass not even tempered glass. They were charging $1700.00 for this table that looked as if It could have been a table from Target or Walmart. So glad I did not purchase it. Later found a beautiful heavy metal tempered glass table made by Hooker. They have gone downhill and/or sold out to China. Too bad.

Ethan Allen used to be great! I bought a bunch of furniture for one of my homes there. They've since taken a massive turn for the worse. All their products are hideous. I don't know what changed, but I'm embarrassed to have their furniture in my mountain home and can't find a single item I like for my beach home. This company will probably soon go out of business.

2022.

My husband and I custom ordered a dining table and six fabric covered chairs from the Ethan Allen at Bay Brook Mall, Friendswood, Texas September 5, 2021. The table and chairs were finally delivered in late January 2022 after I had paid for the product in full ~ $6K. The table was delivered and I had concerns. The sales person would not even come and look at the problems but insisted that the table was constructed correctly.

We have been loyal Ethan Allen customers for years (70% of our furniture). We purchased less than two years ago two chairs and a couch. From day one We had problems with the furniture. The cushions were never right. They changed the cushions twice. We are still having the same problem. You cannot sit in the couch or chairs comfortably. I ask them to just pick up the foreign-made furniture and they refused. Their response was very slow to even replace the cushions (up to over a year). I talked with the district manager for their company who really had the worst attitude. I remember when all of the furniture was made in America. Now most of it is made in China and Mexico. I will never purchase any of their furniture again. Shame on Ethan Allen. If this continues they will soon be out of business.

Last year we were looking for a new dining set and after visiting numerous stores, we ended up buying a set from Ethan Allen. The store was empty and the staff was all over us for service so that is why I think we bought there, they were very pushy. We ended up ordering a custom table that took 8 months to arrive as it was made overseas and delayed multiple times. We finally had the table delivered last week and are beyond disappointed. It looks so cheap, doesn't even look like wood, but cheap veneer! There are marks on the chairs, the table wasn't built correctly with a long, jagged seam down the middle where you can see a different color and the chairs do not fit! Over time this seam will only get worse and continue to split. You would think with their technology and design services, the chairs they let us order would have fit!

I have a high end mattress from Ethan Allen and it tore from the seam..It's like brand new and the material on the underside is so thin it tore from the seam and I am still waiting three weeks to hear from them...It's hardly been used...

I ordered a mostly wood king size bed on 9/27/21. EA demands full payment upfront, and a signed contract indicating my acknowledgment that the order cannot be canceled. The design consultant (assigned to me from another state, as there is no retail store near me) said there was a 20 week lead time - per the contract the estimated delivery to the distribution center was 1/28/22 (22 weeks, actually).