Ethan Allen

Looking for a decent well made coffee table for my Living Room couch. I could not find anything online or locally. Went to the Ethan Allen store about an hour away sure that I would find something there. I grew up with Ethan Allen furniture and the quality was always excellent. The last time I was in an Ethan Allen store about twelve years ago they had beautiful furniture, high quality and unique. How disappointing it was to enter this store and find pretty much just junk. The did have one “metal” and glass coffee table that was more like plastic painted gold, the table was very light and the glass not even tempered glass. They were charging $1700.00 for this table that looked as if It could have been a table from Target or Walmart. So glad I did not purchase it. Later found a beautiful heavy metal tempered glass table made by Hooker. They have gone downhill and/or sold out to China. Too bad.

Ethan Allen used to be great! I bought a bunch of furniture for one of my homes there. They've since taken a massive turn for the worse. All their products are hideous. I don't know what changed, but I'm embarrassed to have their furniture in my mountain home and can't find a single item I like for my beach home. This company will probably soon go out of business.

I purchased a bed frame and mattress at Ethan Allen August 20/2021. It arrived June 10th, 2022. (10 months) (Not sure the order was submitted until January 2022 when I checked up on the arrival date.) So, 6 months later… The mattress and frame arrived while I was on holidays. My daughter noticed some imperfections which I brought to Marilyn’s (Ethan Allen sales) attention right away. No one has helped me “to date” with this issue. It is almost September,

2022.

My husband and I custom ordered a dining table and six fabric covered chairs from the Ethan Allen at Bay Brook Mall, Friendswood, Texas September 5, 2021. The table and chairs were finally delivered in late January 2022 after I had paid for the product in full ~ $6K. The table was delivered and I had concerns. The sales person would not even come and look at the problems but insisted that the table was constructed correctly.

We have been loyal Ethan Allen customers for years (70% of our furniture). We purchased less than two years ago two chairs and a couch. From day one We had problems with the furniture. The cushions were never right. They changed the cushions twice. We are still having the same problem. You cannot sit in the couch or chairs comfortably. I ask them to just pick up the foreign-made furniture and they refused. Their response was very slow to even replace the cushions (up to over a year). I talked with the district manager for their company who really had the worst attitude. I remember when all of the furniture was made in America. Now most of it is made in China and Mexico. I will never purchase any of their furniture again. Shame on Ethan Allen. If this continues they will soon be out of business.

Last year we were looking for a new dining set and after visiting numerous stores, we ended up buying a set from Ethan Allen. The store was empty and the staff was all over us for service so that is why I think we bought there, they were very pushy. We ended up ordering a custom table that took 8 months to arrive as it was made overseas and delayed multiple times. We finally had the table delivered last week and are beyond disappointed. It looks so cheap, doesn't even look like wood, but cheap veneer! There are marks on the chairs, the table wasn't built correctly with a long, jagged seam down the middle where you can see a different color and the chairs do not fit! Over time this seam will only get worse and continue to split. You would think with their technology and design services, the chairs they let us order would have fit!

I have a high end mattress from Ethan Allen and it tore from the seam..It's like brand new and the material on the underside is so thin it tore from the seam and I am still waiting three weeks to hear from them...It's hardly been used...

I ordered a mostly wood king size bed on 9/27/21. EA demands full payment upfront, and a signed contract indicating my acknowledgment that the order cannot be canceled. The design consultant (assigned to me from another state, as there is no retail store near me) said there was a 20 week lead time - per the contract the estimated delivery to the distribution center was 1/28/22 (22 weeks, actually).

We saved up for years after we were married to buy a table set from Ethan Allen like my parents had done (and were still using). It was fabulous! After having cub scouts, girl scouts, four kids with lots of play dates and 35 years of use, the table top had definitely seen better days. We gave it to our daughter and cheerfully went back to Ethan Allen. We emphasized to our sales lady the importance of the durability--especially of the table top. We now have ten grandkids who visit often and always have craft projects going on the table.

Sadly, I spent thousands of dollars on an Ethan Allen couch and recliner. The recliner leather color has worn off in areas, the cushion has been lop sided since after the first week and all the cushions have been replaced with no improvement. The couch fabric picks up colors from people clothes, the cushions needed to be replaced, even though I turn and move them frequently. For two thousand dollars more I could have had quality furniture that would endure for years. There are only two of us living in our household and we have no pets! After over two years, I am replacing these pieces with Italian leather so that I can sit comfortably in my living room. The San Marcos Ethan Allen representative could only apologize. This was a very expensive lesson in furniture shopping. It would have been best to purchase this style furniture at Jeromes, Ashley or Macys. At least you get what you pay for, maybe even better!