DirectBuy Reviews

I got Audrey when calling for help! She was wonderful, very knowledgeable and compassionate. I was a member with my daughter over 3 years ago. I am also an interior designer. Have down quite a bit of business with DB. Just renewed my membership last Oct. About to begin a few projects, and couldn't get online so called for help!! Audrey was just great! Thanks for having such an informed person to help me. I lost my daughter a while ago, and Audrey showed me such compassion!! Many thanks.!

I have tried to get a portable generator, a mattress, and a living room coffee table and end table set with no luck with DirectBuy. I tried purchasing Armstrong Flooring too that should have been sold to me as cheap as it was last summer when they had it on sale! No deal there either! No matter what I tried buying this past year I've been shot down! I regret once again by paying such a high cost for a wholesale club when it is constantly telling me I can't buy what I want! It's bad enough that I can't touch, smell, feel, or see anything in person too before I buy it! Not even a year went by when I first bought this membership did they decide to do away with member showrooms! That truly and without a doubt put a bad taste in my mouth about it. There's too many other issues too that I don't like about this ordeal to mention here! I am disgusted!

We were doing major home renovations and the discounts we could get from DirectBuy offset the cost of joining and we’ve been members for about eight years now. In the last few months, we replaced some small appliances through DirectBuy. The purchasing experience, the quality, and cost of the products are good. Sometimes though, the handling fees are somewhat high. Nonetheless, if you are planning on spending substantial sums of money, the membership is worth it.

Unfortunately, due to the production issue at Whirlpool, I have been very unhappy due to the unavailability of two fridges that I have purchased. Janet, was very helpful and went over and beyond what I could ever expect in order to help in any way she could. She was extremely patient, friendly, and knowledgeable!

Jan ** assisted me with Wall Art. Originally the pieces were not available. These pieces are now available. Jan has provided professional, efficient, very pleasant and outstanding customer service consistently. Thank you!

I was placing an order online and was unable to proceed to the checkout. I contacted the concierge service and Jennifer placed the order but was also unable to put it through. She contacted IT and then got back to me personally the next day to inform me that the order had in fact gone through. She was very knowledgeable and professional.

We've been a DirectBuy member for a very long time and we had just bought a house when we got it. They had a partnership with a kitchen person and we did a kitchen with them. We also bought a lot of house renovation supplies. We bought appliances twice through them as well. That was 10 years ago. We had five years then we had to pay a renewal fee. We used it a lot at first and we renewed it, but afterwards we just weren't using it enough to make that worthwhile. We just recently moved again and we're doing some things. We were actually considering building a new place for a while so the membership made sense again. I have a little wishlist going with DirectBuy but I have not purchased anything yet. I do not live close to a design center either so that has its challenges.

We have been a DirectBuy member for about seven years now. We’re building a new home in another couple of years and it’ll be just a lot easier to do it through them. We've bought some furniture from them. And we’re going to be buying a whole set of kitchen cupboards shortly. The quality is good so far. But all of the inside seams of one leather couch we bought wore out. It started tearing for some reason inside the couch. We called where we bought it but they said there’s nothing they can do about it. Other than that, I’m happy with the stuff we have so far.

I want to commend Kyle of Direct Buy who was so helpful to us in answering questions regarding possibilities for our renewal. Our home suffered major flood damage and we have been through a lot this past many months getting it rebuilt. Some furniture remained but much was lost. We will be redecorating and filling in the gaps in our home. We commend Kyle for his great service. Kudos to Kyle.

Brianne was amazing on the live chat. I felt she listened and understood what I was trying to accomplish. She didn't stop and kept looking for prices and ideas. I greatly appreciated her time and dedication.

I have been using DirectBuy for 20 years. I heard about it from a friend and it was called United Consumers Club back then. Over the years, I've bought furniture from them and a few other things. Appliances, indoor and outdoor furniture, as well as some bedding and towels. The buying experience is getting better and better. Back then, we had to go and look at the manufacturers in their locations and we had to figure out the prices and shipping. Now, it involves finding it through a website. The website was really bad and hard to use but it's just gotten better and better even though the Houston one disappeared for a few years. Because the online service is so good, if there are any problems, you can call and email them immediately and you’ll get a response. They opened a Houston location which is really close to me but I don't know how I can go there because mostly, I do emails online. It's just a great company.

We’ve been DirectBuy members for over 20 years and I like their price. We’ve purchased appliances and furniture and bathroom stuff, like bathtub and toilet, vanity, and flooring. Purchasing is easy. I usually find stuff online so I buy online a lot, but I also use my local club, and I’ll just shoot them an email and say, “I’m looking for this” and “What kind of price can I get?” and they usually come through quickly. Overall, the quality of the products is really good because I can buy top brand names.

If I were rating my experience based on my transactions with Marcia **, Canada Concierge Agent, I would be giving a five star. She has been very helpful and prompt in responding to my queries. Working with her has overcome my frustration with the website. I was really tempted to just giving up trying to buy something through DB. It's a good thing the Concierge Service is there to pick up where the website falls down.

I am very disappointed in DirectBuy. Of the past ten years I've seen all the high end brand's leave DirectBuy. Thermador, Fisher & Paykel etc... are no longer available. Why exactly am I paying to get standard brands. I am currently re-doing the kitchen and find myself shopping at local stores for the products I want yet they used to be available. You have Bosch products but Thermador is own by Bosch and I can't get that line of products. This is getting more and more frustrating. Will DirectBuy be getting back actual high-end brands or have I been wasting my money for the past ten years?

Researching gas fireplace and contacted DirectBuy and started with a live chat with Barbara ** and she walked me through the process to get me to the proper avenue to get my questions answered in a timely manner. Thank you.

Concierge Service was outstanding in locating a piece of furniture that was recently in the catalog but no longer was listed. Enabled me to complete a set that had been previously started. Extremely satisfied!

When I was building a house, I thought DirectBuy would be a good way to save money. I’ve been their member for 20 years now and I’ve purchased appliances, furniture, lighting, bathroom fixtures, flooring, kitchen design cabinets, and all kinds of household stuff. I've been dealing with them a lot lately especially with the rebuilding that I'm doing and the staff at the place I go to are all very good. They're very helpful, answer my questions and look things up for me. Before I go down there, I do a lot of fair looking online at home and check other pricing elsewhere. It is usually a distinct advantage and occasionally, I'll find something on sale that’s better or close to it. I'm saving money with them and the purchasing experience is good. I’d tell anyone who asks me that DirectBuy is worth it if they’re going to be refurnishing, rebuilding or doing a renovation and buying a lot of stuff.

Fay was helpful in helping me find an order from five years ago. I was calling for the model # and name, but she also went online to help me problem solve. When we couldn’t find our answer, she set up a ticket o had someone get back to me.

I was building a house and back then, DirectBuy's membership fee was hard to choke on because it was huge. way back then. It was really tough to handle but I knew what I was doing and I knew I would get it back as paid back in my appliances. It ends up being the same thing. Now, they are doing sort of a yearly thing. The savings were incredible. I bought a ton of stuff from DirectBuy like appliances, Hunter Douglas and Shadeomatic blinds, all of my cooler, plumbing fixtures throughout the house, my light fixtures, bathtub and toilet.

I have been a DirectBuy member for 17 years and I’ve had excellent experience with them. I always purchase some household things and ever since, they’ve been reasonably priced better than retail. And their merchandise also has excellent quality. I would recommend them.

We ordered a diamond ring from Cerelli Jewelers and it surpassed our expectations. We got a fabulous ring at a great price. All of our purchasing experiences through DirectBuy have resulted in great value!

We had gotten a card from DirectBuy in the mail over five years ago, and we thought that it'd be a good thing to go through the direct manufacturer than through the store. We've bought a washing machine, a dishwasher and fans from them, and we've also had flooring done. Our buying experience was fantastic. We're very happy with the quality of their products and the cost is great too.

I worked with Crystal ** on the design of a Brookwood cabinet order for my master bathroom. Crystal was very knowledgeable in the design, and considerate of my budget. I am very pleased with the finished design and the quality of her work. I would definitely contact her again in the future.

we were charged extra fees/taxes in order to receive our order delivered to our home by FedEx. I called and gave the info to DirectBuy who said they would turn it over to a special dept. I got called within the hour by Diane who straightened out the billing issue right away. Our credit card was credited a day or two later. Very fast and efficient resolution of the problem. I appreciate that.

I've been a member of DirectBuy since five years ago when we remodeled our house. The purchasing experience was good though I liked it better when we had a store and I could go in and look. The website wasn't as friendly at first but I also like it because I can call them and they will help me look at stuff. Whereas in the store, if you went in and they were busy, you would have to wait. But overall, I have been really pleased with DirectBuy. That was where I got the flooring, the dishwasher, the stove and two tables. I got the first table ordered then my son got a new house and I gave him that one. I also got a bunk bed, a shower, a bathtub, two shower heads, earrings and a backpack. My biggest purchase was the kitchen cabinets. I've checked around comparing the cost to the quality and my brother, who put my cabinets in, said I've got some good cabinets.

We had gone through one of the open houses where DirectBuy was featured and we decided to join. The startup fee was $3,000 a month and it is quite high. I've had them for seven years now and since our membership, we've had many floorings, bathrooms, furniture, and dishes from them. We also got a washer and a dryer. It's easy to buy from them and the sales have been good lately. Too bad, we haven't bought as much or find some of what is called exclusives but we have found cheaper offers just in the last year or so. I also found out I'd have a good price when shipping is added and we have found it cheaper to go through a local business.

You have to try DirectBuy. You're a fool if you're not a member. I've been a DirectBuy member since about 15 years ago when we bought a new home and had no furniture. I've done three kitchens and furnished four of our homes using our membership, and the quality of the products and the cost are excellent. However, I wish DirectBuy would bring back the showroom because I preferred that over going online. Other than that, I'd help my friends go to the website and tell them to find the product that they really love, see the price and compare.

I used to go to the DirectBuy Baton Rouge location to purchase my products and when they closed that down, I had to start picking them up in Hammond, Louisiana. After that, they had just one area, so then my stuff was shipped to me. Back then, I would get online but I’d have to have an order form that I had to fax to them, then I’d have to turn around and call them back and they would take my information and credit card. I have ordered commodes, lavatories, a stove and a head bed from them. I have a refrigerator on order right now and I can’t get it until February, even though I have it paid for now. They usually deliver very quickly but this ref is on back order from the company and they won’t have it ready until February the eight and that doesn’t mean it’ll be in then. But they’ve been very good. Also, their cost has improved and it’s a lot better now. I like the way it’s set up now better than any of the other ways.

Dianne exceeded my expectations of Direct Buy Customer Service with her assistance to me on returning a rug to the vendor because the color did not work in the space. She was so pleasant and had me convinced that she truly cared about my dilemma and was working above and beyond to assist me... She has me convinced that the NEW DIRECT BUY is on the right track!. Thank you Dianne, so much, for your help.

I bought pretty much everything such as furniture, electronics from DirectBuy. My purchasing experience was easy. I just go online and purchase from the website. The quality of their products is good. It has been eight years and I have no complaints so far.

We anticipated building a house and DirectBuy seemed economically feasible. I've been a member for 11 years. We did windows, doors, tiles, carpets, porcelain fixtures like sinks, toilets, shingles, furniture, beds, and barbecue grills. We did every single appliance in our kitchen like ovens, sinks, compactors. My experience with them was wonderful. I am a technical individual and I enjoyed going through the catalogs and picking up the samples of fabric. Even though there were a lot of numbers involved and intricate looks in the catalogs, I didn’t find that to be troubling at all.

I've been a DirectBuy member for 25 years and I was one of the original members. I just bought a new bedroom set from them and I’m going to have a dining room set delivered next week. I bought my lighting from them when I built my house and I bought a carpet too. What I don’t like is that they don’t have any pilot stores anymore where you can go in and see the catalogs. Everything is online now and that makes it harder for me. I used to like to have the catalogs on the counter and see the different manufacturers and compare.

Crystal has been an absolute delight to work with. I did not originally start with Crystal. Due to circumstances I was not made aware, I had extreme difficulties connecting with my original designer at a time that I felt was critical to my kitchen design/ordering. Crystal picked up my project and began at the beginning. Initially, I didn't want to re-invent the entire project, but her experience drove her to insist that we begin at the beginning. In so doing, we uncovered some errors which would have caused problems come installation time. Crystal was able to advise me in things I needed to know, not necessarily what I wanted to hear.

I have been looking for bathroom accessories and found a great design from Delta. However, the items with the finish I was looking for were not listed online so I had the help of Brianne (online) who quickly assisted me and will be providing me with a quote for the items I needed. So convenient to be able to get this resolved so quickly! Thank you Brianne!

Jorge **, help me out in an inquiry I had about some missing items I thought I had suffered. He explained and was patient with my slow responses due to my slow typing. I was satisfied with his kind help.

Jimmy was great. He was very courteous, knowledgeable, and helpful. He researched the answers to my questions about the appliances I ordered. He also performed price checks to make sure that I was getting the best deal available. I was very impressed. You are very fortunate to have an employee of his caliber.

Lauren of the DirectBuy Chat Team was exceptionally patient, effective, and personable in helping me locate a previous purchase through the membership of Meghan ** which, unfortunately, had been destroyed and which I wanted to replace. Her professionalism reflected very positively upon DirectBuy as a customer-oriented business and should serve as a model for all its employees.

I had noticed that DirectBuy carried Tumi products. So, I contacted DirectBuy about the Tumi Double Expansion Sachel in navy/black. Jennifer is the agent who interacted with me and Tumi. She was persistent in tracking down and interacting with the Tumi representative who could decide whether the product I was requesting could be ordered through DirectBuy. As it turned out, Jennifer was able to obtain a lower price for the product I was seeking than what DirectBuy had advertised on its website. I expect that the product quality from Tumi will be great as always; so I really appreciate the persistence, timeliness, and follow-through that Jennifer showed on this order for me.

I was very upset when I didn't receive my order in the time that was predicted. After research, we found it in a warehouse in MD but with a piece missing. Heidi ** was such a huge help locating my order and adjusting the shipping.

I was doing a large condo renovation and I decided to become a DirectBuy member. The membership fee was very reasonably priced. We primarily did flooring and cabinets with them and our purchasing experience was very easy and pleasant. They delivered the products to my house, which worked out okay. And the quality of their items is very good. If one is doing large projects, DirectBuy is definitely worth considering. They have a wide variety of products to meet the consumer's needs at very reasonable pricing.

I called to find out how to order carpet and find an installer thru DirectBuy. They were very helpful and also gave me information on the way the new system works. All in all I would say I learned about the carpet and several other services. Thanks!!

I joined DirectBuy in 2003. It seemed interesting. When I joined the show I heard I could buy top-end products at a good price. I've had DirectBuy's service from appliances to flooring to lighting. I went to their office and we ordered a few times online, but most of the time we go to the store. Sometimes it’s confusing with the pricing as to Canadian money and US money. So if we have some questions, the people working there are very good and they’ll get us the answer.

My concierge rep, Lorene **, was extremely helpful. I was ordering while in the car and did not have the order form with me. Lorene was very patient and friendly as she walked me through the various options for each blind. Excellent customer service is no longer the norm in many instances, but Lorene was great!

My husband, Dale, came home one day from work and told me he was interested in joining DirectBuy and he wanted us to check it out. I wasn’t too sure about the whole idea because we had to sit through the meeting. During the meeting, they showed us comparisons of what we pay in a store compared to what we can get there. So it took out the middle man which was absolutely appealing to us. Anytime we can save money, we appreciate it. And by the time the meeting was over, we were totally sold. It was a great experience from the rate down to the staff and warehouse. The people have been so helpful and so accommodating and we're happy with it. The guys in the west end of Edmonton helped me out over and above, right down to helping me put things in the car even if it’s something small.

I’ve been a DirectBuy member for four years now but my family has been members since 1999. The cost and quality of the products that I bought from them, from pillows to appliances, were very good. DirectBuy's products range from all over. But, not everything is available online so sometimes I have to go into one of the stores to purchase. Their website could use a little more detail on the products. They're going off of very generic photos and descriptions, and it’s hard to determine which exact product would suit me best. I would recommend DirectBuy if the initiation cost is still reasonable. People need to do their research, but it can save them a lot of money.

Unfortunately my Sony TV was defective after powering on. Sony required a copy of the bill of sale before authorizing a product exchange. Audrey provided this promptly via email after a pleasant phone call. She was a pleasure to work with even under these circumstances.

I have dealt with DirectBuy for over 8 years and the service, support, politeness and efficiency on my last two orders are the best it has ever been. I significantly reduced my purchases after the first two years because of the lack of service but with the last two orders I think I will be returning to my old levels. Thank you for the great service.

I run a small business and I was interested in buying some of the products that DirectBuy had for better deals. I've been a member since 2006 and I've bought kitchen cabinets, ceramic tiles, fridge, stove, and all kinds of appliances from them. Nobody could match their prices and the products I got from them were of excellent quality. I would tell others to go ahead and be a member, too. It's expensive but if they're going to do major renovations, it's worth the while and the money.

I had the pleasure of dealing with Brianne for some questions I had about bathtubs. She was super helpful and made sure I wasn't forgetting any parts that I needed. A great experience. Thank you Brianne. :)

We were looking for furniture and DirectBuy was like one of those awful timeshare sale things where if you don't buy this tonight, you never come back and do it again. It was high pressure and we caved. We don't regret buying but we regret in the manner that it was done. I understand it's not done that way anymore, so that's good.

Chairs were ordered in June. In late July two chairs were delivered. One was damaged and returned the same day. Despite contacting them 16 times, and many assurances that this issue would be resolved. The replacement still has not been delivered. I have spoken to customer service and management, all have assured me that they are working on the problem. To this day, they do not offer a refund or any other method of reparation. We are now TWENTY-TWO weeks past the initial day of delivery.

I am so happy with my recent kitchen cabinet order. Sunita was incredibly helpful throughout the entire process and did her best to answer all of my questions in a very timely and professional manner. She is a true pleasure to work with and a real asset to the DirectBuy team!

Way back when I had a farm and built a house there, we joined DirectBuy for all the flooring, kitchen cabinets and basically everything in the house. I knew about them through friends about 14 years ago and over the following years I purchased a lot; hardwood flooring, tiles, closets, toilets and all the appliances. But it's been a while since I've used it. Purchasing back in the days, it was still magazines that customers had to view. It wasn't all online yet.

The representative was very helpful in locating an item I was interested in and in pricing a few different variations. She will email me the details with shipping and handling and it should be easy to decide and to order. Saving me money and time!

I’ve been a member of DirectBuy for many years due to the savings that we could get from shopping. I also used to drive by there quite often. We’ve made tons of purchases as we furnished the entire house and remodeled our bathroom. We’re in the process right now of remodeling the kitchen plus numerous other things such as gifts for people.

I was doing major renovations to my home and decided to go see what DirectBuy had to offer. I've been a member for 8 years now and have purchased flooring, windows, and appliances. Plus, they've redesigned our kitchen for us. With their website, I find purchasing better now. I am able to get more delivered to my home. It saves me about $50 worth of gas as I live in Cornwall, Ontario which is about an hour’s drive to go and pick stuff up. The quality of their products is excellent and they don’t sell junk. In addition, the service has been very good, especially when following up on a purchased item that was slow to arrive. I'd recommend joining if one is doing a major renovation.

We had a local store and we went to their presentation. It was very, very informative. Sadly enough, we had already bought our house and we had already done the renovations and updating. So the reason I became a member of DirectBuy was that my husband said he was going to buy a new truck. And they partnered with the dealership that was going to allow us to save about $4,000. That's how we got in, even though my husband didn't buy the truck.

MICHELLE ** was most helpful facilitating a repair/alteration request to the manufacturer supplier (Napoleon Fireplaces). Having dealt with Michelle several times either in the Edmonton office, by phone or email, she provides a consistent level of welcomed customer service.

I bought an old house at an auction and I didn’t realize the house was rotten so I got involved with DirectBuy to offset some of the construction costs from rebuilding part of the house that was rotting. So I’ve been a member of DirectBuy since ’07 and while that cost me a few thousand dollars, we got that back. We tried to work the system and when I was redoing that house, I purchased a lot of plumbing, piping, valves and fittings. I also tried to use some of the contractors that they do business with, and we also bought furniture and water heaters. We also joined DirectBuy Travel a year ago and we tried to squeeze whatever we can out of that group as well.

We were planning to do some improvements on our home and my husband thought it would be worth the investment to be a member of DirectBuy. We've been with them for about 12 years. We did a landscaping project and built a new deck, and we got the materials for the deck through DirectBuy. We’ve also remodeled our kitchen and all of the appliances came from them.

I was planning to buy a sofa, add it to my cart, next day try to pay for it. It said discontinued, I called concierge service DirectBuy. They contacted the seller and she was able to get answer that the company had discontinue the sofa, but still had available stock for sale. It took long time for us to search and find what we like, we did not expect to be discontinued in 24 hours from the website. Thanks.

I have always had a great experience with DirectBuy. I purchase mostly furniture and they are of great quality. If it wasn't, I wouldn't even continue to buy. However, this last purchase, I bought a chest and before I bought it, I spoke with their customer service representative and asked, “When they deliver it, will they be able to place it in the room that I need it in?” And she said yes. But when they delivered the chest, they dropped it off in the kitchen. They told my daughter that they were not to take it upstairs, it was not their responsibility and the order only said just leave it be.

We love DirectBuy and we’ve been members for a very long time. We joined them when they first came to our area. We've used them for a lot of stuff when we were remodeling. We bought a lot of things at the beginning. We also go in occasionally when we buy a big ticket item and we look for it on DirectBuy first. The quality of the products was absolutely perfect. I also love that they offer me coffee and cocoa when I’m at their store. I highly recommend DirectBuy.

A friend told me about DirectBuy and I've been a member for a couple of months but I haven't bought anything because they're not saving me money anywhere. I was looking at doing a cabinet project in my kitchen and the total price was higher than expected and the installation was definitely through the roof at that price. I can get the cabinets with the same quality at a different place for a cheaper price. They didn't have what I wanted and the designer at Division-9 was supposed to get back with me on custom making the cabinet but I haven't heard from her in about two weeks. I had to call and leave messages so I wasn't impressed with that whole situation at all. I also looked at some of the tiles and the price was really high too and the selection wasn't very good.

Michelle ** has been my go-to DirectBuy associate who has been fast with responses and helpful with any of our inquiries. Through email or at the showroom, Michelle is very professional and knowledgeable.

I was having some problems getting an accurate response from the shipping company as to the location of my items. Valerie with DirectBuy helped by communicating with the shipping warehouse to locate all my items and arrange so I could pick them up at Will Call. I was hoping the shipping company would deliver the items to me but I could not get on the schedule in time to receive the items before Christmas. A huge inconvenience as it will take a full day of travel to retrieve my items, but it was the only reasonable solution.

I’ve been a member of DirectBuy for almost 10 years. I liked their promotions. We’ve purchased mostly furniture and some cooking stuff. However, the purchasing experience with DirectBuy is difficult for me. They’re selling furniture in pieces. At the beginning, I didn’t know I can choose individually but if I wanted to buy a set it’s hard. They also don’t have a Chinese service. I’m not born in Canada so I don’t know lots of good brands but now I found a saleslady who could speak Chinese in Markham, not in Mississauga. I would rather drive 60 kilometers every Saturday to go ask her in person.

We were building a house and we like the better quality products from DirectBuy for the same price. So, we got windows, doors, some furniture, appliances, flooring, and tiles from them. When we first joined, it was like we were on our own and nobody was there to help us, even in the warehouse. We had to go in and they showed us how to fill out the sheet and we had to look through the catalog and find what we needed. But now, I find it a lot easier. If you go in and give them an idea of what you want, they’ll help you design and find things. You can also call and ask for anything and they can help.

Toni helped us get a replacement part for a broken rocker recliner. First she helped us identify the manufacturer. Then, after looking at pictures and talking with the manufacturer, she helped us order and pay for the replacement part. This took a few days. During that time, she kept us informed about what was going on and kept checking in with us. She made me feel like I was her only customer. The chair has been repaired and all is well. We had good service from Toni at DirectBuy.

I have been member of DirectBuy for 15 years now. Initially, I had heard about a buying club in US for some time so when I saw something about this buying club, DirectBuy, bypassing the distributors and retails, we went to the meeting to see what it’s like and joined for the savings. But the membership is not cheap especially at the beginning because you pay upfront for three years. Later on, it’s an annual fee. So you need to think about it to make sure that what you pay, you’re going to get back in savings.

I remodeled my house and went from eggshell leather interior to a brown interior. I also bought shades for my bedroom and put all wooden blinds in. I purchased all that from DirectBuy and they're pretty nice quality. I also got a TV from them recently as well as some gifts for family members and friends. I usually use them depending on what time of the year it is or what’s going on in my life. However, they don’t have the showroom here and the nearest one is in Nashville. I would rather them have a showroom like they once did in my location.

I was a DirectBuy member 10 years ago and my membership lapsed. Then I restarted my membership this year since they had a promotional rate and didn't have a huge reinitiation fee like they used to. I bought furniture from them online and had a very good experience. But I liked the old-school way where you went in a showroom and they had every manufacturer's catalog on the wall, as well as samples of the wood cabinets, the hardwood floors and the carpets. Buying online is different than physically looking at the catalogs.

The service that Valerie and Heidi provided was very good and my delivery problem was solved after having to get them involved. This is the first and hopefully the last time that I suffered frustration with getting an item from DirectBuy as other items have always arrived ahead of dates given. Trying to get through to MDX and not receiving a call back from them was beyond frustrating and is an issue that needs to be addressed.

We have been DirectBuy members since 2008. We have building a new home and the build timeline was severely delayed at the last minute delayed due to factors out of our control. Having already ordered all the flooring and other finishes, they arrived at the DB warehouse, but we had nowhere to store them on our site. Misti was very flexible in allowing us to store the flooring at the warehouse without charging storage fees. She has also been extremely helpful in getting replacement orders processed for items that arrived damaged. I am happy to recommend DirectBuy to friends without reservation. The customer service from Misti in particular has been outstanding.

I was about to start building a house and the kitchen and all that stuff, and if I buy it outside, it’s extremely expensive. With DirectBuy, it was cheaper so I decided to become a member. I’ve been with them for about 10 years. The kitchen is valued at almost $80,000 and it cost me $24,000. And this was excellent material. The flooring, the bathroom, lighting and everything in the house came from DirectBuy.

We were renovating our house so we decided to get a membership with DirectBuy. We did floors, cabinets, plumbing and showers, and we purchased them all from DirectBuy. The quality of the items was good.and the cost was good on most of them too. The other items were as cheap as in a store though. Also, it was a pain having to go into the DirectBuy warehouse and go through all the catalogs. They should have more of it online than what they do. They do now, a little bit, and I was able to find what I was looking for through their website. It’s a good membership to buy when renovating a house because customers could save quite a bit of money, especially on the flooring part.

Jimmy has been outstanding in helping to resolve an issue with my Braxton Culler order. He was helpful in getting the initial order done and when it wasn’t exactly right fit he took ownership and fixed. I work in the service industry and this level of service and commitment to your client is hard to find.

Agent Response to Dining Table Inquiry - I sent an e-mail request yesterday. While I appreciate that someone got back to me in less than 24hrs, I don't think much effort was put into the reply. I did get an answer that the item wasn't available, but the options that were given back wasn't what asked for. The Agent only focused on that supplier and didn't listen to what item was looking for. Thank you.

I've been a member of DirectBuy for over 10 years and thus far, the savings have been beneficial. They provide value for the dollar. Our latest purchase, where we did it all online with a concierge, was neither difficult nor problematic. However, it lacks a human touch. I find it more pleasing to go into the actual storefront and speak with a rep to go through the steps as they are worth checking out, especially if purchasing larger money items.

I had ordered patio furniture for my new deck, but I had not received any notice of when it was to arrive. I called and got immediate attention. As I was going to be away for the Thanksgiving holidays I didn't not want it to be delivered while I was not home. Misti, was very helpful, gracious, and concerned for me as well. Good teamwork as she got a hold of MDX and they called me back once I was home. It's to be delivered this week. Thank you DirectBuy, for having people who follow through. It's a delight to work with you anytime.

Angela recently went above and beyond to help us find carpet. She tracked down a possible roll and sources across the nation to try to meet our deadline for installation. We ultimately had to buy from a local source, who could guarantee the delivery time, but not because Angela didn’t do everything in her power to help us purchase through DirectBuy. Any company is only as good as its employees, and Angela is as good as people can be. Thank you.

I built a whole new house with Directbuy, and we’re very impressed with it. We discussed things with customer service and they answered our questions going back into our folder to re-order some things. The reps are very helpful, knowledgeable, and courteous, while the products are excellent. If anyone is doing a remodel and don't want to spend a great deal of money, I recommend DirectBuy. They can truly save anyone some money.

I have known about DirectBuy for years. Their customer service was perfect and the furniture that I have purchased from them are excellent. However, I have problems with the delivery service they used. And it has happened twice where the delivery service did not contact me to let me know that my item was in. It happened just recently and it took me calling them to find out that my couch had been sitting in the delivery company's warehouse for one month. I was concerned about that and what kind of shape it would be in.

I bought quite a few things from DirectBuy and I've been buying from them for 10 years. I furnished my condo, living room, dining room, bedroom, lighting, kitchen, and kitchen cabinets which matched my cabinets, rugs, and mirrors. There have been some circumstances where I contacted DirectBuy and they’ve been very helpful and quick to respond to questions. They always have someone available to talk to online.

I was planning to do some bathroom renovations and then I saw DirectBuy's TV commercial. I arranged an appointment and went there, and I became a member that night. I’ve been a member of DirectBuy for more than 10 years now and I have recently bought a table tennis table, some furniture for my spare bedroom and two LED mirrors for my bathrooms. There were periods when I would buy a lot of stuff and periods when I would stop. When I purchase, I would wait for two to four weeks or eight weeks, depending on where the stuff is coming from, but DirectBuy tells me a longer period for waiting than it usually is. I know that I'm going to get my purchase six weeks from the time of order, and I'm fine with that as it's on time. They call me and then we go and pick it up. Their shipping people and the customer service people are all good. I've known them for so long and they’re almost like a family to me.

I’ve been a member of DirectBuy since 2007. At that time it wasn’t too far away from us and the service was basically there or the showroom. We’ve purchased furniture, fireplaces, and fridges from them. But it's getting a bit frustrating. We purchased refrigerators this past year and had nothing but hassles and trouble with them coming in damaged. We called and we talked to the people a little higher up and we ended waiting forever to get our money back. When we were in the showroom, the people doing the inspections and looking after everything and the service was great. Now, it’s just dumped in the warehouse and all we get are excuses.

We were doing some remodeling then so my wife wanted to become a DirectBuy member. We've had them for over 10 years now. I've done a couple of projects and bought flooring, cabinets, furniture, and stairways. Some of their items are at a really good cost and some are a matter of saving. Buying things has changed now and it's more online which is somewhat good, but it's harder to find a few items. Nonetheless, I would recommend DirectBuy. So far, I've had a good experience with them.

Misti ** has the Service rep I have been working with for the past week on my order "The Wall of Thought". She was able to get the order to us ahead of schedule. After the order was delivered and the box was opened it was discovered that there was damage to one of the figurines. She was extremely helpful in resolving the problem. I would recommend to anyone to go thru DirectBuy based on the customer service. Misti did a excellent job and you should take her out for lunch... for a week.

I had the pleasure of chatting online with Lauren today regarding manufacturer availability and pricing. She was super attentive, friendly and helpful. Her professionalism and warmth shined through as she promptly addressed all of my concerns and opened a pricing ticket for me as well as answering many of my questions on hand immediately. Excellent customer service. I am quite pleased and will be shopping with you more! Keep up the great work and outstanding pricing.

I had reservations about the changes in DirectBuy since joining in the late '90s. Over the last week I have had several questions regarding products and delivery options and have received responses in 24 hours or less. All information has been provided and explained. I am reserving commentary on ordering furniture and custom window treatments. But so far, appliances and lighting have been excellent.

Lloyd Flanders chaise lounges - Leasha was absolutely amazing! She contacted the mfrg for me, asked all the important questions, got a print out of the actual dimensions, gave me a price and compared it to Pelican Reef. These are the chairs I will eventually buy if you have them on Club Exclusives in the spring. They are too expensive to sit around doing nothing for the entire winter.

We have been DirectBuy members for 14 years. Originally, my brother was a member and then my brother-in-law. I thought I could probably save some money so we became members. Back then, you had to pay $5,000 and nobody else could use your membership. You couldn't buy for family so it sucked. I have made a lot of appliance purchases and recently, I spent $30,000 but I'm not very happy with some of their policies.

We've been members of DirectBuy for 10 years now. We were getting started to build a cottage and we decided the membership would come in useful to purchase stuff for our build. For the most part, buying from them was excellent. But the last time I bought from them wasn't as good because they kind of forgot about me. I ordered a stove and paid for it. I called three weeks after to see where it was and they kept telling me that it was going to be shipped. And then they told me that they didn't have the stove anymore so they had to get in touch with the supplier and to do a different stove that was comparable. It took another two weeks after that and I was without a stove for five weeks. But overall, it's been a good experience and I've referred DirectBuy to other people and we have friends who joined because of us.

I asked for a price for OXO On Barista Brain 9 Cup coffee maker on a brand you use and was told you could not get it. I was given a list of brands that you carry and they do not meet the standards of my request. I originally joined because of the promises made for every kind of thing I could imagine purchasing, once again I am left with a poor opinion of what should have been a great investment in my future.

My husband and I attended a sales pitch at the DirectBuy showroom in our area. We were shown products, product catalogues, there was a wall of fabric samples for furniture, a large area of tile samples, another area of hardwood flooring, as well as kitchen and bathroom cabinetry, appliances, lighting, etc. We spent over $4000.00 to purchase a membership as we were beginning renovations on our home. Then the showroom abruptly closed under rumour of wrong-doing. Now all we have is an extremely expensive membership to... on-line shopping. No samples to see actually colours or to feel the actual quality. No ability to take those samples home to see how they actually go with other fixtures and furnishings.

Ticket number is order number. Phoned Valarie as unable to change location of Direct Buy unit for delivery. Valarie explained the process and outlined a solution. When she was able to expedite the process faster than originally thought, she sent an email back to me so I could process my order quickly. Great service and follow up.

I was building a house and needed a lot of less expensive stuff than retail so I got a membership with DirectBuy and I’ve been with them for eight years now. I purchased for living rooms, dining rooms, and bedrooms projects, and bought chairs, blinds, and bedroom suites. DirectBuy will work well if one is a planner and isn’t used to just going out and buying what they saw Saturday morning at the mall. If one expects to get straight out of the catalog and delivered to their home by Tuesday, they’ll be awfully disappointed. The ability to order and expect a decent delivery requires a lot of planning and one's got to estimate the construction project. In terms of the quality, they’re the best I can buy so far. I experienced good product, people, and value with DirectBuy.

Emma in Customer Service did a great job of helping to resolve a few minor problems with the furniture that I bought. She kept me informed, followed up with the vendor, told me exactly what she needed to support my request, and followed through with paying for the repair. It was excellent service.

We were doing a major renovation so we thought we could save some money by being a member of DirectBuy. We've been members since 2013 and got two kitchen cupboards, kitchen counters, and two bathroom vanities. Plus, we bought all appliances, a sink, and faucets for the kitchen. All the people we've dealt with were very helpful and the kitchen designer was a wizard who really knows what he was doing. The stuff they sell is expensive but it's all good brand stuff and has excellent value.

We had issues with our bedroom set **. Emma Merchandise Specialist at DirectBuy 8450 Broadway | Merrillville, IN 46410 helped us replace the pieces that were not working. Emma did a fantastic job taking care of us.

The DirectBuy reps walked in the front door where I was working and introduced themselves. I looked into DirectBuy and it seemed reasonable. I got to know the people involved and they seemed like honest ones. I’ve been a DirectBuy member since 1998 or 1999 when they opened in London. They discounted the price for me a lot. I was purchasing some large ticket items at the time and I thought, "Well, I'll give it a try and see what it's like," and it went well for me. I’ve purchased high-end office furniture, living room furniture, and a lot of other things as well. Everything has been good but their shipping and handling fees are way above what we originally agreed upon. The original owners agreed they didn't charge me that at all but now that they're no longer there and corporate is taking it over, I have no choice but to pay so that's the only thing that I didn't care for. It's a little more impersonal and not as easy to purchase with.

The first lady was very helpful and passed me on to the correct department where Barbara ** was able to solve my problem and complete my order for me, sending it to the address I wished it to go. They both were a great help. Merry Christmas.

Paid over 3000 dollars for membership that I rarely use. The shipping cost, especially on big products, cost almost as much (if not more), as the product itself. So really you do not have much of a savings after shipping cost. Horrible customer service and will not honor what the clubs said they would do when you first sign up. Even with a signed agreement. Very big scam! Do not waste your money!

The customer care person was one of the most informed and affable persons I have spoken with for a very long time. Congratulations on your hire. It is just one reason I continue my membership with Direct Buy.

The reason for my call to is to adjust and order and check on a gift membership for my daughter and son-in-law. Steve, the DirectBuy person was very courteous and supportive of my needs to correct my order and to follow up on the possibility of a gift membership. The was professional, supportive and accurate. All that I needed during this call. Good Job Steve!

At the time when I bought my first house, I became a member of DirectBuy as I saw some advantages and have taken a discount on all the products. I've been a member for 15 years now. Most of my purchasing experience with them has been good. Sometimes, it takes a little longer to get some of the product. Sometimes, it takes six weeks and sometimes, they say it's six weeks but it shows up in a week. Other than that, everything was fine. The quality of the products has been good as well. I've already told several of my friends to join DirectBuy and buy stuff.

What I was told and what happens are very different. Jeremy at DirectBuy escalations was timely and considerate but, an escalation of my complaint was a waste of both his time and mine. The travel person simply said I was wrong and even if the salesman told me one thing it was not the policy. When I pointed out that their hotel specials were more expensive and less flexible than the hotel website, she said I would get credit for the difference if I booked thru them. My $2000 joining fee paid for my 2 vacations -- a fair price, not a great one. After my original complaint they allowed me to book one of their quarterly deals but, I will have to pay another $1800 to be able to book a "deal" for the next to years -- Not much of a deal??

I placed an order on 11/1/17 and inquired about an additional piece to order. I never had a response and made a second inquiry, again no response. Today I used the online chat person and was able to inquire again. The person who assisted me was very helpful and has put another inquiry in regarding the item I want with the concierge service. I hope to hear asap.

We were interested in a sectional, but needed to know what colors it came in. The Live Chat agent Brianne was very professional and answered all our questions. We've been members for many years and have always had great service.

We were renewing a house at the time we became a DirectBuy member in 2003. In Victoria, where I live, there's no showroom which makes purchasing a little more tedious and time-consuming because I have to find the products that I'm looking for at retail and then figure out what it is I really want. But when I joined up, there was a showroom where I could touch and feel the different products and look through catalogs for colors which were really beneficial.

I've been a DirectBuy member for more than 20 years. I liked their pricing and we were moving and building a new house so there were a lot of things that we could use it for. And also, the down payment was much lower than it is today. I've purchased mostly furniture, appliances, kitchen cabinets, countertops, granite countertops, and a lot of tiles from them.

Sunita at Markham: I was having trouble with the time restraints through another employee. Feeling frustrated, Sunita came to my rescue and stepped in to take over my kitchen design. She went above and beyond helping me even though she had other items to work on. I really thank Sunita.

I've been a member of DirectBuy since '99. I was building a house at the time and they have a very good set-up. You could even go to their showroom but over the years, they've evolved. The showrooms went out of business and now everything is online so we don't have to look at the books either. Interestingly, it's working okay. The only problem is this delivery situation. I have a lot of rental houses and I've done a lot of purchases, including locks, set bowls, high-end furniture, cheap sofas, light fixtures and kitchen cabinets. I used to do a lot of kitchen cabinets but now there is no showroom and I worry about the delivery. It doesn't sit well with me to waste my time over the delivery.

I've been a member of DirectBuy for over 10 years now. We were building the house and I purchased a lot of furniture from them. I also bought cabinetry, flooring, tiles and dishware. The quality of their products is excellent and I've been really pleased with DirectBuy. The membership fee has been well worth my while. I've gotten more than my money back since I built a house.

We bought appliances, furniture, kitchen cabinetry, bedding, mattresses and more from DirectBuy. We were getting ready to build a retirement home and the savings from becoming their member were way too obvious to pass up, so we became one. We’re also very happy with the quality of the products and in relation to the cost, it was good too. However, purchasing from them changed dramatically. In the suburban, we had a store close to us so it was very easy, but now that we're in a rural area, it wasn’t. We wanted to do window coverings but when I contacted them, they said there wasn't a rep in this area to do that and it would be the case as we do more stuff since we're too rural to use a lot of personalized services. I wouldn’t recommend it for someone in the rural area who wasn't doing something major for the cost, but if they were building a home like what we did, I would definitely recommend DirectBuy.

We used DirectBuy when we were renovating our house and it was good for bigger items we found. We downsized and moved into this place last year. It was an old house and we had to do a lot of renovation. DirectBuy offered us three years for a really good price so we took it. We did carpets, floors, and appliances with DirectBuy. We also bought a table and chair set. We know we’ve saved money with them. When I went to the store ordered the table and chairs, I looked around and found the same thing for $500 cheaper. The quality of the products we've bought from them was good.

Sunita ** from the Cabinetry at Toronto North Easy was an absolute please to deal with. She went over and above to help me with some items I needed replaced in my kitchen. I wish all your employees were as good and helpful as she.

We've been members of DirectBuy for almost 20 years. We've had a great experience and we're really happy about it. It is a good opportunity to get some better quality stuff for less money. We just built a house so the membership was very handy. We used it for furniture, appliances, sinks, faucets, bath, and bathtub. It was quite easy to find things when you knew what you were looking for. And we were fortunate enough that we live close enough to the actual club so we often went by in person and looked through the catalogs. The quality of the products are great and we’re really pleased. It's worth the cost of the membership, and you get the better products for the price that you pay. We’ve already recommended DirectBuy to some friends.

I have been very impressed with Michelle **. She has been great with getting me prices and always responds to my emails quickly. She is also very patient with me with making decisions. Michelle made my shopping experience painless. I also had a great experience with Trudy. She helped out when Michelle was off the day my order arrived and my Bed came with the wrong fabric from the manufacturer. I had to reorder and am currently still waiting for my bed. Thank You!

We were building a house so we figured we could save some money by becoming a DirectBuy member. I've been with them for 10 years and I mostly buy furniture from them. Usually, I like to go and see what I’m ordering, find it at some store and know exactly what I’m going to get. But for the first time, I didn’t do that and I was really disappointed in it. The color is off on the couch I just ordered and we do not like it. It’s a little frustrating at times, but overall our experience has been pretty good. I recommend DirectBuy if one is buying a lot.

We've been DirectBuy members for a very long time. We were moving and we had some stuff to buy and it was worthwhile for us to join them. We bought mostly furniture and their prices were good. It's nice to navigate their website, but I used to like going to the club and being able to look through catalogs and pictures. They don't have as many pictures in the catalogs now and there are fewer catalogs available. It's mostly online now. It's nice to be able to flip a page. But so far, everything's been really good and they actually counsel me which products are better than others. I'm really happy with DirectBuy. They offer good quality and easy shopping.

Delivery of 2 Capel Area Rugs - While I came into this delivery unhappy about the extremely short notice we got about it as well as confusion about an alternate delivery address which we had coordinated with Ben at DB well in advance, Diane was very helpful in sorting it all out and all's well that ends well, in this case.

There’s no point in having the mattress without the bed.

I’ve been with DirectBuy since 2005 and there was a showroom right by where we live. We've bought appliances from them. We did our kitchen, cabinets, flooring and we did a lot of granite. We bought carpeting through them, plus furniture. It was always excellent because I could just run over to the club. It was a five-minute ride. Plus, quality has always been excellent. Then, they've shut down all the showrooms.

Although it took quite some time to resolve the issues totalling almost 3wks. Pamela and Linda both worked very hard and worked over and beyond to provide excellent customer service. The vendor was very difficult to work with and many unethical issues came up with them switching the product without informing me or DirectBuy with a product that was inferior to what I had ordered and actually had a cheaper price point.

I have had a past littered with negative DirectBuy experiences and recently felt compelled (not even sure why because I felt I had given up months ago!) to send them a nasty-gram to tell them that they'd wasted enough of my time with their gimmicks. Well, I was humbled by a response from a genuine Member Care Specialist, Alyce, that actually took time to explain a misunderstanding (no one had done this before!) in policy that would've saved us A LOT of prior headaches, saved us A LOT on a Palliser couch purchase, and given us A LOT more value out of our membership. I am not proud of how I handled myself, but Alyce treated me with respect -- actually, more than that! She treated me as if we were friends! Thank you Alyce for turning the whole "thing" around. I'm certainly humbled and am so sorry for my attitude! :-)

I had mistakenly failed to order a second pedestal for a washer/dryer in Exclusives. I was having trouble finding the matching pedestal online through my phone so I used the Live Chat feature. Brianne quickly found my matching pedestal and initiated an order request for me. It was super fast and convenient. Thank you.

I have used my membership with DirectBuy to purchase mostly home remodeling stuff and some electronics. I let my membership lapse for four years because I moved away. I was not getting the value out of it. Then, I've gotten a few more things that needed to get done, and I took a look at it again and gave them another chance. It's much better now. The concierge folks are great now. Previously, they didn't have the information and I had to go to the club in order to get any pricing, or I had to email the club directly. Things have definitely been streamlined and it's definitely better than it was. The delivery experience has also gotten much better because now they’re delivering directly to the home, and I don't have to go to the warehouse to pick my stuff up so that's awesome. In the past, it was really difficult to tell once an order was placed and how long it was actually going to take to show up.

I enjoyed my experience with DirectBuy. I knew about them in 1986 when it was called the United Consumers Club then. It just transitioned to DirectBuy throughout the years. I like their pricing, and I bought a lot of the products from them. I've bought a sofa, as well as a three-piece bookcase. In the long-term, DirectBuy is a good investment. I ended up saving a lot of money throughout the years of purchasing products from them.

We've known about DirectBuy for quite some time and there was a one in Alberta. We went there and they gave us an appointment to go for an orientation. We bought a membership because we sold off our stuff when we moved from Manitoba. We were building a home in Calgary and we needed to furnish it. The amount that we were paying for the membership was going to save us lots of money in furnishing a new home and we've been a member since late 2005. We purchased Hunter Douglas blinds, vertical and sliding back panels, a bedroom suite, a kitchen table, coffee tables, end tables, office chairs, and TVs.

The DirectBuy team was in town and they called me for a meeting. The membership fee is a bit high but my wife wanted to be a member. We’ve been with them for at least six years. They opened a vacation club, and I bought a vacation package from them. I did it over the phone and the interaction with their rep was nice. He had a great place where I've already been to and I went back twice that year. However, most of the stuff in DirectBuy is expensive and I'm just a normal person. The catalogs show pictures but won’t show you the prices upfront, so you're buying in the dark. That's nice if you can afford it. I buy a barbecue grill every two years and I wear one out, but I don’t need a $3,000 barbecue. You don’t know the price until you buy it and then they send you the catalog.

We have been DirectBuy members for about six years and are thrilled with the service we get from Pat. She gets back to us immediately with answers to any questions we have and given our lack of knowledge on things like flooring, etc she is always very patient. Enjoy dealing with her.

I was trying to renew my subscription this morning and realized my renewal fee doubled! We paid our 5000 buy-in fee years ago. We were told the renewal would always be $150.00. I don’t buy enough from DirectBuy to justify a $300.00 renewal and I am very disappointed they are trying to gouge me now after all the years we have been members.

Living in a city, I am very limited in what I can buy, but through DirectBuy, I have so many choices at great prices. 14 years ago, friends told me about them and I wanted to save money and get much higher quality products than I could afford. I bought lots of furniture, stereo equipment, flooring, table, chairs, and plumbing and the experience was excellent overall. The website removed a lot of the product off which is fine because there're so many products. I just go to the manufacturer’s website. The quality of the product is very good and the people I deal with have been excellent. DirectBuy is a fantastic company and the staff is very helpful.

Dealing with Pamela was just fantastic, she was so caring and responsive to our situation and kept us updated regularly on our situation. Pamela has exceptional customer service skills and truly great with customers.

Quiana took down all of my information and forwarded it on to the Concierge Shopping Division (Carla **). I had about 30 carpet samples I needed and there was so much information. She was with me on the phone for quite awhile and never did I hear angst (feeling of dread or worry, anxiety, worry, trepidation) in her voice. This kept me calm. I am pretty focused and want things done now but we both knew in order to get the task done we had to work together. She was very patient and kind. This helped me to respond well with the next person once they were in to answer more questions. I had not called back and already I had an email from Carla ** letting me know she had already ordered samples and they were on their way to my home. You can order 6 at a time and she has stayed on top of that. I will purchasing my carpet, pad and installing through Direct Buy! Thank you so much for making this as easy on me as you possibly could.

Paul helped us through each step of ordering our mattress. I do not like to order online and he was very helpful and knowledgeable. Had a small glitch at checkout and Paul saved the day. YAY! Thankful he was the care team member we spoke with. Thanks again.

I requested the estimate time of delivery and if the item will be brought in and placed where I wanted it. The agency reviewed my order and informed me that they will place it where I wanted it. She was very attentive to my request.

We have DirectBuy since 2003. We were building a house at the time and it seemed like a good idea to become a member because of the savings that we thought we would get. We've used our membership a lot for buying furniture, window coverings, windows, flooring and appliances to name a few, and we’ve had very good quality items so far. We had a problem with some window coverings but that was resolved. We've always bought named and well-known products and I do quite a bit of research when I buy stuff. We're very happy with everything and if a friend is in the market for savings and better quality products, I'd recommend DirectBuy to them.

Your staff member found my old order in no time and assisted me with getting a help ticked processed. She was very knowledgeable and courteous! She walked me through the entire process and was very helpful. She explained what all I needed to do to get my new order completed. Thank you again!!!

I was very satisfied with the service I received. Sunita has always been very helpful and prompt to respond to any questions I have had. If she needs to she is not hesitant to take the time and find the information I need. Great job.

We haven't installed the cabinets as of yet, but the designing and ordering of the cabinets went smoothly even with changes and unusual requests. I would recommend Dean at DirectBuy in Edmonton, he was extremely helpful and great to work with.

We recently had a issue resolved by Diane, a merchandise specialist with DirectBuy. She had reviewed a chain of emails I had with the manufacturer of some high end light fixtures we had ordered two years ago through DirectBuy. We had an issue with a total of 25 glass shades on three fixtures being defective. The glass was weak and prone to breaking when removed for cleaning. The manufacturer had admitted to this defect both verbally and in writing. They had offered to replace only 6 shades at a discounted price and the remaining 19 would have to be paid at full price. Within two days of Diane reviewing our case and in contact with the manufacturer she was able to call me and give me the news that I was going to receive 25 replacement shades at no charge.

Diane did a nice job getting my issues resolved. Seagull Lighting was also good about getting the replacement parts sent out, but it would have been better if things hadn't been broken in the first place.

We have dealt with Dean several times now on kitchen designs. We have always found him to be very knowledgeable, experienced and very professional. It is a pleasure working with him. He always acknowledges us when we are at DD regardless of whether we have an appointment with him.

Order came in earlier than expected. Design concept by Dean ** was great, Dean had great ideas and suggestions for my wife. We did have some damaged product from the shipping company but Dean took care of it with no problems. I have ordered more cabinets since and I am sure the purchase will be flawless. Warehouse staff were great, but I would suggest some better loading equipment. It would increase the volume out the door and make it safer for your staff. Talk to them. They know what they need.

I’ve been a member of DirectBuy for a long time and I’ve used them for travel and to purchase appliances, exercise equipment, and furniture. I like the value that they deliver. When I joined, it was several $1,000 to do so, but it's not nearly as expensive now. Other than that, my experience with DirectBuy has been very good. When I purchase from them, I give them the facts then they send me information. And it's just what I could see on my computer. But there's a gap when I walk-in to a retail establishment and do my research that way.

Dean & the team at DirectBuy did a wonderful job of design and after sales support... There was a problem with a short shipment from the manufacturer which was quickly and painlessly resolved. Very capable and conscientious... definitely would recommend.

Dean ** designed our kitchen for our new home. He was very patient with the many changes that occurred over our overall design process for the house, that in turn affected our kitchen. He gave us several options for how appliances could fit in and supported us with specs when asked. The samples he ordered for us were literally carried around for over a year to help us make various selections. We have been installing our cabinets ourselves and he has been helpful and responsive with warranty issues. He did a fabulous job with the design because everything went together well. Throughout the process he has been very friendly, and responsive to our questions. Dean was knowledgeable and pleasurable to work with... He heard our dreams and made it a reality!

Dean did a great job of helping us put our cabinet order together. Since we worked through e-mail for a lot of the project he was quick to answer questions and assist with the design. A couple of face to face meetings to confirm everything and place the order made for accuracy and a great installation. Considering the size of the order we were happy to only have a couple of minor warranty items that were dealt with efficiently. Thanks Dean, I would definitely recommend your services to others.