DirectBuy Reviews

I have no idea why some pages are priced which is great but others are not. This is a royal pain to have to call when you can't get online, to get pricing and in some cases you have to make believe you are checking out just to get the price. I had to call because I was not able to get online due to a problem with my password. Kyle is a SAINT and so patient and helpful.. You are very lucky you have him. He straightened everything out for me and I publicly thank him.

Theresa was great. She gave me the red carpet service today. I had a challenge and she followed through personally to the end. She could have transferred me to different departments but she didn't. She called me later the same days as she said she would and gave me positive results. I was a happy customer. Can't wait for my delivery! Thanks Theresa.

With DirectBuy, we get a return on investment based upon the actual initial cost of the membership versus what we were planning to purchase and realized there were some savings there we could use. Eventually, we sold our old home and bought a new one. I'm in the process of buying items to put into the new home. Purchasing has been okay and easy. The concierge really helps. However, some of the deliveries have been a little more difficult, but for the most part, everything else has been great. The quality of the products has been really good. So far, I have not had any real issues with any of the products that I've purchased. Plus, I was able to save a substantial amount of money, more than enough to cover my membership fee within the first purchase.

I needed to replace my kitchen faucet and wanted the same kind as we currently have to avoid changing the holes in the counter deck. Leasha ** provided the quote and instructions for payment the next day. Great service! Thank you.

Audrey was extremely helpful explaining how to go about finding items within a vendor that does not have a full catalog or items available for viewing on the DirectBuy website. She spoke very clearly in easy to understand language and came across that she truly wanted to help me.

When we first bought from DirectBuy, we were in the process of renovating a home and we saved a lot of money on that. We have done a lot of purchases on DirectBuy and we mostly shop online. Sometimes we go into the city into Edmonton and our experiences have been good, except for their growing pains when they changed over things. Most of the products have been good, but I wasn’t impressed with the last shipment we got. It was Ashley office furniture and there were quite a few flaws in it. We had to return it a couple of times and wait. It doesn’t take much to wreck MDF furniture and the boxes were damaged too, but DirectBuy has been a good experience for us in large part. We’ve been very happy and I would recommend it to a friend.

The person at DB was very helpful, and informed me when I would be put on hold so that she could verify the answer to my question. She informed me of the steps needed to add a member to my account. Hopefully, the actual adding of a member will go as smoothly!

Working with Amanda was truly a gift. She was "right on" with her recommendations and in keeping up with my shipments. She stayed focused and calm when I was freaking out due to shipping and order errors, showing exceptional coordination skills. SHE deserves 5 stars, but the company, DirectBuy, only deserves 2. The fact that we have to deal with the warehouse stinks! The time, sometimes as much as 6 to 8 weeks, to receive an order is outrageous! Sometimes my contractor was able to get me the same product in way less time for a little less money.

I was seeking supplier information from my local direct buy store and connected to the main centre instead because I entered the wrong option. However the gentleman I spoke to was extremely helpful and courteous and answered all my questions. A job well done and deserving of thanks.

Support I got through Concierge shopping from Amy ** was 5 stars. She totally understood what I wanted and got the information for me. Where I am a little less satisfied is that the online DirectBuy catalog did not show that what I wanted was possible. It only happened because I decided to look at the company’s web site, and then asked “what if” to Amy. Thank you.

Russ lead me through a smooth painless ordering process which included the ordering, delivery and paying processes. He explained the delivery choices and put into motion getting a quote to ship from the warehouse to my home. He even called me back to ask if I was aware that one item was stainless and the other was black matted. I answered "Yes" I knew that. A very pleasant efficient experience. THANK YOU RUSS.

We have worked with Sunita several times planning and ordering kitchens. She has a great knowledge of the products available, a great ability to get things right and is trusted to see everything through. She has helped us with things we forget and then things the manufacturer forgets and we know that if there are any issues, she will have them dealt with lickety split. Whenever we purchase a house to restore, we know that we don't have to worry about the kitchen, because Sunita will be there to help. We enjoy our time in your Toronto North Showroom because of the warmth that Sunita and the staff there show towards us.

The agent informed about a credit expiration and after evaluating my account made an accommodation that took into consideration my longevity as a member and current year purchase history. She also gave me an update on a merchandise credit set appropriate expectations when I will see that credit applied to my online account profile. LaTosha **, was a pleasure to work with and highly professional through the entire process. Kudos!

Angela, did a fantastic job helping with my order purchasing my lift chair. She above and beyond checking with manufacturer making sure they had my preferred chair. She also has kept me informed as the process goes thru. I appreciate all she's done.

I called and spoke with Joni regarding the above order #. On my account on the website, I mistakenly thought the order had been canceled. My current order was not showing on the order history as of "past 30 days" timeframe. Joni was very helpful and patient about looking it up and also emailing me the current ship status very promptly.

Buying a TV for a Client - Overall my experience with this transaction was unsatisfactory, BUT the customer service follow-up after all the issues from employees like Melissa was great. It's too bad the experience seems to be inconsistent from order to order.

Amanda assisted myself & my designer during our master bathroom remodel. She was wonderful! The designer comment on how polite and well informed Amanda was. Amanda knew the vendors we chose to deal with and helped to guide our product selections. She was very diligent after the orders were placed in following up with shipping and delivery of the order. Could not have done it without her!

Kyle was an absolute pleasure to deal with. Asked many questions about several different products like and he was extremely helpful and knowledgeable. Thank you so much for having this service. It's wonderful.

I called just to ask questions about a few different items I saw online. I spoke with Kyle and he was super friendly and very helpful. I ALWAYS have great experiences when I call in. He is definitely an asset to your company.

I ordered a washer and dryer set. The washing machine arrived damaged twice. Pamela assisted me with the problem and made sure I received a washer that was undamaged. Pamela was very professional and very easy to communicate with. She took care of the problem quickly and efficiently. The problem was not DirectBuy's fault - the manufacturing company or transport may be the ones that caused the damage. I did not have to worry that the problem would not be handled - all ended fine. I am very happy with Pamela and DirectBuy and its service.

I’m a realtor with several rentals and DirectBuy made sense for me to be able to have low-cost cabinets, carpets and appliances. It's for my own house as well and I've been a DirectBuy member for five years. However, I don’t like their website at all because they don’t have everything on there. I would have to email and ask them if they sell such a thing then it takes two days to get back to me. You have to know what you want because what they have isn’t always what you want but they have more than what they have on the website. It’s like a tease but they should have everything that they can offer you or nothing. I miss the store where you can walk in and talk to a human. That would always be a little easier because they know their products and their lines.

Fay was extremely helpful. I have often gotten frustrated with the website to the point where I end up going elsewhere to make my purchase. It has happened now often enough that we have been questioning if we should just call this whole experience a loss and stop our membership; however, today's experience has convinced me to continue for the time being. I don't tend to like to call a customer service for anything (it's a pain), but concierge was a completely different experience. Fay was friendly, and extremely helpful; she got to me quickly (I wasn't on hold for what felt like forever) and she answered all my questions - she was very knowledgeable and patient with me.

Amanda ** did an amazing job throughout our multiple orders we placed through her for our new home. She was patient, professional and very helpful and responsive while researching, processing and tracking the orders.

Kyle was awesome helping me today & last night. He is thorough, knowledgeable, patient and just a delight to work with. Your methods for ordering are difficult since you closed your locations. Kyle made the process so easy. Best service ever in all my dealings with phone service.

In this day and age companies just hear the bad. I wanted to take the time to commend Quiana on her fantastic customer service. I had quite a few requests, it wasn't your typical easy call by any means. This woman thought of everything and told me exactly what she was doing and why. She left no stone unturned. I didn't get put in a vicious circle, which sometimes happens. She is professional, courteous, patient, a wonderful multi-tasker, and her work ethics are second to none. Bravo zulu!! (An old navy term).

It was great again to purchase from DirectBuy. This company has showed me over and over that they are the real thing. I had a problem ordering online and spoke to a very nice women who went and beyond to help me out. People like this are the best. Thank you.

We were DirectBuy members a long time ago and dropped it for a while then picked it up again a year ago when they came out with special offers because we had moved. We got beautiful appliances. We bought a stove, refrigerator, washer, dryer and dishwasher. We dropped it again and picked it up recently and got a couch which I love. The products are always excellent and the cost is good. We paid 700 and some dollars for an Ashley sectional we just bought. It was on sale.

Great service from Jennifer when we needed help finding out where our cabinet hardware order was and why changes were made. She figured it out and offered to expedite delivery. She stayed on it through completion. We had a successful outcome. Thank you DirectBuy as we learn the new way to navigate ordering.

I recently started a renovation project for an investment property. As you know kitchen & bathrooms are vital for selling your home, but for this home the focus on the kitchen carries substantially more weight because as soon as you step into the house your eyes will see the kitchen. You have 1 chance to capture the potential buyer. For me I knew I couldn't cut any corners with the cabinets. I renewed my membership & immediately contacted Denise to start working on the kitchen design. Unfortunately I was met with some disappointing news which was that Kraftmaid was no longer a vendor. Needless to say, I was shocked, upset, & disappointed.

I've been a DirectBuy member since 2009 and I've purchased televisions, furniture and appliances. The experience has been fine except for one thing. Usually, I see something on Amazon and see in DirectBuy the same exact item. I've seen about four times where it's been as much or even more in DirectBuy. They’re supposed to do stuff at cost but they're not advertising it at that. On their website, they're advertising the wrong price. I called in and pitched about it and they emailed me back a week later and said they’ve remedied that. And it's now 20% below what they're selling it for.

I’m an outdoor grilling fanatic and we got four homes, so I bought several grills from DirectBuy. We also bought a refrigerator and a range. We've had an excellent purchasing experience with them. And so far, everything's been pretty good, except for the ice maker problem of the refrigerator that was from Samsung. Our experience was good. We’re going to begin construction of a home down in the beach in Florida, so we’re going to be using a number of their services again. Their initiation fee is enough where you need to make sure you’re going to use it. Overall, I have a good association with DirectBuy, and I’ve gotten a real bargain. I just wish there were a few more brands that were available on the higher-end brands.

Audrey provided one of the best support calls that I have experienced in many years: knowledgeable, patient, courteous and going the above and beyond. An example to be known and modeled after. Give her a raise!!!

I contacted DirectBuy's Customer Service by the Live Chat Feature on your website to obtain more information regarding DirectBuy's Ordering Procedure because I need to make sure that the Barcalounger Presidential Recliner that I planned to order could be delivered to my home and set up in my Master Bedroom, since I am recovering from a fall and suffered a broken clavicle which makes it currently impossible for me to sleep in my bed. Therefore, I am also unable to drive at this time, so I cannot pick up my ordered furniture in the Austin warehouse when it arrives. The Direct Buy Customer Service Representative did an excellent job of informing me as how to achieve my goal. So, I quickly ordered the Barcalounger Presidential Recliner and am now eagerly awaiting its arrival in a few weeks.

This was the first time I used the price quote feature for DirectBuy. Joni was efficient and covered all aspects of my experience. If this is the way all price quotes are handled, I will have no problems in the future with my DirectBuy shopping.

I did a live chat with an agent to inquire about some items I wanted to purchase. She was very helpful and very polite. When she couldn't find the answer she submitted a ticket so that research could be done to help me.

We were renovating our house, the value seemed to be there to do the kitchen and I’ve been a DirectBuy member for a long time. I was on the old model before and the new model is extraordinary and fantastic. They offer terrific, top service. Plus, the cost and quality of the products as well as my experience are excellent.

I was told by the DirectBuy representative that they do not carry tires but she directed me to a company that carry the item. She didn't have to do that but she took her time to help me. Great job. Thanks again.

I recently requested assistance with recovery of my Username and Password. LaTosha ** was very helpful in getting this request processed and followed up with me to make sure that all of my questions and concerns had been resolved. LaTosha did an excellent job of getting me reconnected with DirectBuy, and I greatly appreciate her time and effort.

We met with Sunita last week to go over our kitchen layout and made decisions regarding style, colour and wood species. She gave us all the answers we needed and made suggestions to solve a few minor issues. We left the meeting feeling confident that she had provided us with the information needed to place our cabinet order. Sunita has a friendly and professional manner, and it was a pleasure to work with her.

The lady that helped me yesterday afternoon was a life saver! After trying many times to fill out the questionnaire, I called and this very patient and professional lady helped me and made me feel much more calm. God Bless her!

This morning I have encountered the best customer service ever! Linda was pleasant, helpful, and thorough! I left the conversation feeling like a valued customer, with service well above and beyond. A follow-up commitment was made that I have no doubt will be honored. Thank you!

I’ve purchased fitness equipment, door handles, a desk and I’m about to buy a couch soon from DirectBuy. It’s easy to purchase from them but sometimes things are hard to find when I go into the warehouse. I wanted fabrics for my couch but there’s not much of a selection to choose from colors-wise. I ended up going to another store and finding the product and getting colors from them. They also need more help in the warehouse because the guy wasn’t that energetic the last time we went there. The people on the phone are more helpful than the people on the warehouse. The quality of the products is excellent and I’d definitely recommend DirectBuy.

Contacted customer service regarding renewal certificates issued by a local franchise which is no longer in business. The concierge shopping agent was very helpful and provided us with clear directions as to how to pursue this issue. They followed-up promptly once we submitted the documentation and referred our situation to the Renewal Department for disposition.

Brianne helped locate all 3 items that I was interested in from Fanimation; I couldn't locate the downrods or light kit using the DirectBuy website. I got the model numbers needed from the Fan. website.

Melinda has been an excellent agent for DirectBuy through the past several months of selecting and buying tile for my bathroom remodel. There were several ticket numbers and several orders to complete the job. She was efficient, and mostly thoughtful as she helped me find and source the tile and then when it came to ordering she was able to make it all happen seamlessly. I know I shouldn't, but I consider her to be my own personal concierge with DB. She is a true asset to the company. Thank you.

I have been a DB member since 2008. I ordered Honeycomb cordless blinds from Shade-o-Matic (SOM) for our bedrooms. The whole ordering process with Irena at the Toronto North location was exceptional! She took the time to explain everything and provided great suggestions on colour and style. However, we had an issue with the handles on the blinds. Irena went "above and beyond her duties," escalated the issue with management and eventually resolved the matter. She always kept me in the loop and made sure I was happy with the outcome, that showed she really cared about my satisfaction as a DB member. It's always a pleasure dealing with Irena because she's great at her job and her priority is member satisfaction. Irena is the best!

I spoke with Member Care Specialist Janet. She searched and could not find any partners for supplying Grand Pianos. I last saw an advertisement at the Direct Buy Showroom in Davie, FL. It appears that you no longer have that connection which it is a pity. In the event that you re-establish a connection please let me know as the prices were good. I next inquired about Pool Tiles to refurbish my in-ground Pool, Jacuzzi and Pool Deck. Janet promised to send me the list of Suppliers in FL nearest to my Shippers at Zip Code 33166 as well as update my member data by adding my local cell number. She was courteous, polite, and very helpful. By the time I hung up the phone the information was promptly supplied to my mailbox. Kind regards.

Terah ** was very friendly and helpful with my queries and found answers for me quickly. My experience with DB concierge in the past has always been excellent!! I am finding this feature extremely helpful in my research for building my new house.

I have been a DirectBuy member for over 10 years. We make purchases there when renovating a home and when appliances break down. And we recently bought a bedroom furniture. I've had no problems in navigating the site and finding products and the minor problems I had when making a purchase were corrected regularly. I did the online chat too and I’ve called in for service and everything seems to be okay with me. Their staff has been very friendly to me and the quality of the products are very good. I'm happy with everything and I recommend DirectBuy all the time.

I ordered a dining table from Bassett mirror company **. Glass top was defected. I requested for a replacement. Melissa help me a lot. It's all her efforts that I got a new glass top. I appreciate her for helping me. Thanks.

Kyle was very clear, concise and knew that there was a method for me to check out without renewing my account at this time. I had not scrolled down far enough to choose the additional options of placing the order without renewing at this time. He was able to guide me through it in a very efficient time. Thanks for your assistance Kyle.

My experience in dealing with Barbara in the Canadian concierge office makes my shopping experience enjoyable. I find this lady to be extremely helpful and willing to go the extra mile to make sure my needs and desires are met. Not only is she very helpful, but she is very pleasant to deal with. She is definitely an asset to DirectBuy if she treats all your customers like she treats me.

Barbara ** provided me within a couple hours of my request a followup with a quote, details to products not available with alternate options. Provided me instructions and details on delivery and next steps moving forward with the option to reach out with any additional concerns or questions. Outstanding customer service.

Over many years I have had the pleasure of having Barbara ** fill orders for me at DirectBuy North. Each time I find her very knowledgeable and always willing to answer questions regarding products. She's quick and accurate, as well. I love finding her answering the phone.

Had my eye set on a certain set of Klipsch speakers for the last year and a 1/2. Decided to purchase and they were not on the website anymore. Totally disappointed but my representative is looking into it and see what they could do to be able to get that set of speakers for me. She worked really hard for me!! Was happy with her positive feedback and help! Thank you very much.

I'd like to thank Quiana again for her help with the issue I submitted this morning regarding our Electrolux wine cooler. Quiana was very professional and articulate in ensuring the details I reported were accurately recorded and the next steps with the merchandise specialist were communicate to me.

Called in to place an order as the item I wanted was not online and there was a merchandising credit I had that I wanted applied to my purchase. Russ ** was so friendly and helpful. He assisted me with my purchase and also made some recommendations for me in another purchase I am looking to make. Truly a pleasant experience and hands down the best customer service I have had in ages. I hope I get Russ every time I call in.

We placed an order for Shaw Flooring, and the amount of material per box/package had changed. Chris informed us of the discrepancy, and requested an updated case quantity. He made the adjustment for us, and kept us updated on the status of the order with Shaw.

Audrey assisted me on deleting and adding product from my DB price appliance quote. She extremely helpful, professional and proficient in her task to assist, kudos. I will need to go back again to add to my list as I have overlooked one item. Thank you for all.

We recently received a chandelier with a broken shade. We emailed DB and got a return email from Diane. She did an incredible job following up and getting us our replacement shade. It is so rare to get customer service like that these days. It was greatly appreciated!

I had a Bush Industries desk that was delivered in 4 cartons. One of the cartons which contained the file pedestal was damaged, with damage to the file pedestal itself. After contacting customer service and providing pictures, DirectBuy was able to get Bush to send out a replacement quickly, which arrived intact. I was very happy at the speed of the resolution and the outcome. Thanks!

I was having trouble finding the matching chair to go with the NE Kids "Highlands" loft bed with desk. Samantha from live chat was able to quickly find it for me and send me the link which I used and easily added it to my cart. Thanks!

I didnt have to wait. Yolande picked up my package for me and even asked me how my trip was. I didnt expect her to remember that I'd been in Costa Rica and was not able to pick up my package right away when it came in. Then I got a quote for window Shades from Irena. She helped me right away. In fact she approached me asking if she could help me. I was shocked. Usually I have to hunt people down for help. The service was amazing!

I received an email telling me that the 2 area rugs (Surya Carpet) that I ordered would be a split shipment with the 2nd rug coming in March 2018. I needed to speak to a consumer specialist to understand that I would indeed need the second rug if I did not cancel the order. The young lady I spoke to forwarded all of the information accurately to the correct dept so that I could make an informed decision.

We ordered 2 reclining chairs on Aug 27/17. We received an email that they were received @ ALM Crown Delivery on Sept 19th. We called ALM to ask when they will be delivered as it was set up & paid for when we ordered. ALM said they hadn't received the paperwork for it to be delivered. I called Carla - our DirectBuy Concierge - she said she will look into it. She called back to say they should have the paperwork in a few days. I called a few days later & ALM said they don't have our chairs & they are not delivering them. They also didn't know who had our chairs.

This was my first order placed using the online Concierge Service since my local DirectBuy showroom (Toronto East) had closed down a few years before. Barbara ** (the agent assisting me) was able to quickly find the KitchenAid dishwasher KDTE234GPS I was looking for in her catalog as that exact model was not included on the members.directbuy.com listing yet. She was very informative in breaking down the cost elements and explaining the options available for delivery. After deciding to proceed with the order, Barbara answered any and all follow-up questions I could think of. Her customer focus, active listening and engaging manner made my first DirectBuy purchase in a few years a pleasant, satisfying experience. Well done!

Wow! Thank you I didn't have to wait very long for the help so I can log into my account. Not like with other companies where I'm forever holding for any help. The person helping me was awesome and quick. Thank you very much.

I've been a member of DirectBuy since 2004. I became a member because of the savings and because the products that they offer have good quality. We built two different homes and we got furnishings, ceiling fans, lighting and lots of stuff from them. It was a good purchasing experience. I'm very much involved with DirectBuy because I'm an interior designer and I handle about half the State of Florida for them. I’ve also been involved with the changes that they've made. The new owner even chatted with me and I advised that change is good, as long as they stay up with what’s going on in the world and the industry. Plus, their expos are cool. I highly recommend DirectBuy overall. I totally respect the management and they take care of me.

I ordered the bed rails and when I talked with the representative who placed the order I asked if the bed rails could be delivered to my daughter in Kansas City, KS and she set up the delivery with an additional charge for delivering to another address. Unfortunately, when my daughter tried to set up the delivery time to her house the MXD delivery said they were not instructed to deliver to her and would not do the delivery. The representative today has arranged for my daughter to pick up the bed rails at the warehouse and the delivery charge will be credited back to the credit card. The representative went above and beyond to ensure I was satisfied.

I placed 4 orders for furniture to be delivered between my primary and secondary residences in two states PA and SC. I have to plan travel, as such, I needed to know when the items would be shipping and the website provided no info. My typical experience with DirectBuy online service is terrible. Most do the minimal possible and then ultimately have to refer you to someone else. Anyways, hence, I called the customer service line and Sharla answered. I explained the situation and she was polite and actually wanted to see how she could help. She didn't just answer questions; she actually asked questions to see what might be convenient for me and how to help.

I’m a member of DirectBuy since 2012 and I got a membership because of the savings that were presented on products. We were building a house at the time so it made sense to go that route. We’ve purchased everything from flooring to appliances to the biggest ticket items and some furniture and car seats along the way. It’s been a good purchasing experience. There are certain times that trying to get the exact product that I want takes a bit of time to sort through but it’s more an issue when you get into the custom type furniture. I've been using the website long enough now. I’ll find things and if they’re not there then I’ll know where to go next.

I would rate our coordination team member 5 stars but overall experience 3 to 4 because of the time it took to get samples and the fact we don't have a local showroom anymore. We wanted to get kitchen cabinets through DB as well but too hard to accomplish. We purchased a couple big items with the help of Lindy ** and appreciated her fast response.

Robert ** (Markham, Ontario location) - Every time I send a question to Robert, he is courteous, prompt and a pleasure to deal with. In all the years I have been dealing with DirectBuy, I have been intimidated to ask questions, but not with Robert. He is amazing.

Seven days ago I called and requested a search on the availability of a Hooker dresser (Melange Sunday dresser). I was told I would hear back within 48 hours. I haven't heard anything and I have purchased the dresser from another vendor. We have been DirectBuy customers for several years, and the customer service for the past two years has declined significantly. Not sure we will renew.

Had concerns about curbside delivery for a lamp, as I'm seldom at home. The representative by the name of Linda was extremely friendly and helpful. Gave me a couple of other options and went out of her way to try and help me resolve my issue.

I've been with DirectBuy since 2005. Sharon has been the most consistent person in that business in Ottawa and I've known her. The reason I know Sharon was because she was incredibly helpful all the time. Their people were super helpful. In 2005 you sit down and look through the catalogs. Now you can do that online and can do a little bit more. But looking at today's generation, I think the business is more for a baby boomer. Personally, I like the human touch. I go in there, Tammy is there, Adam is there, Sharon is there and the store is so much smaller now that you don't get lost inside. The concierge has been incredible with following up on things.

When I purchased my membership and still to this day the cabinets are touted by DB as a huge benefit. I finally have the opportunity to purchase cabinets and am struggling. I called Freddy to get some help. Freddy was patient and listened and I hope that he will be able to help me. All I want to do is get an idea of price from Direct Buy on a cabinet (I know make, style, color, wood, and dimensions) so that I can determine if it makes sense to even start the process to move forward with DB or if I just buy what is available at my local home improvement store.

South Sea Rattan Stools - We have been members of DB for many years now and always have seem to have a very positive experience. We use our membership regularly. Regarding this recent order… Jimmy was very helpful. We placed the order originally back in May and the vendor then was suspended. Jimmy tried to help find us a stool that would work at our Tiki bar but we had our hearts set on this particular one (and it would work with the new NorthCape furniture we purchased). Jimmy held onto the PO and when the vendor was reactivated he reached out to me to help us get the stools ordered ASAP. There was a few hiccups (vendor changing over fabrics) and Jimmy was very patient helpful with trying to help us find an outdoor fabric that would work with our Tiki land decor.

Upon receipt of a quote from the concierge service, I had a few small changes to the shipping address and inclusion of furniture protection plan to the quote. Quiana walked me through these items efficiently and got me back off the phone and on to my day. I appreciate her professional manner and efficiency.

Was looking for information regarding DirectBuy travel services. Was advised that DirectBuy no longer offers travel services in Canada. Linda ** was very friendly as I felt the warm welcome over the phone.

I've been a DirectBuy member for at least 11 years and my purchasing experience has been very good. Over the years, we've changed a whole kitchen and a whole bathroom, and we've purchased furniture and television sets from them. I've also bought 30 kitchen cabinets and kitchen appliances such as a range top, refrigerator, double wall oven, an oven for an island, and a trash compactor. In addition, we’ve bought Sherwin-Williams paint, which I really liked and that I've used since the early '80s, and now I get this paint with a DirectBuy discount.

Jan ** helped me with my recent Jaymar order. She was absolutely amazing. We had several conversations and many e-mails over the course of 2 week. She was very patient and so helpful in making sure I understood what it was that I was ordering. Her customer service was impeccable! Thank you!

Disappointed, contacted local office in Edmonton re expected delivery date. Placed on August 28/17, approx. 5 weeks (Unable to find same on website). Spoke with person (did not get his name) which is fine, was told that I should call the 1888 number, as to much time to do so from his office. Or wait till order arrives and warehouse staff will contact to arrange pickup.

I would like to thank Denise, your Merchandise Specialist, for providing exceptional customer service. There was an issue with one item ordered and she worked with the vendor to find an acceptable alternative for me. Then, when there was a delivery exception flagged by UPS, she again followed up with me to ensure I was aware so that I could ensure delivery proceeds without issue. I very much appreciate all the time expended to seeing this order through to completion and she is commended for a job very well done.

I've been a DirectBuy member for 10 years now. I had huge projects to do in the past, such as redoing my kitchen, two bathrooms, and other rooms, and I got furniture and other things. I figured it was worth it. We bought a lot of stuff for our kitchen and at the time they had the stores that were available and they had the greatest selection of merchandise. But they no longer have them. We just bought a house in Florida and it is virtually empty now, so we're in the process of buying furniture and starting to look online now because we were told that even though we live in New Jersey, there's a so-to-speak DirectBuy branch in Florida and we can buy without hassle.

I sent an email asking for a replacement nightstand to a bed that I purchased 3 or 4 years ago. My description was horrible and I didn't have the original order number or even a month and year of purchase. Marcia was so amazing! Not only did she find a needle in a haystack but she found it and sent me an order for it in less than 24 hours. The BEST customer service EVER!

Purchase of office furniture made by Parker - First, I want to say my dissatisfaction with DB has nothing to do with the employees. Especially Kelly the manager in Indiana. If it were not for her I still may not have my office set up. My order was placed in December 2016, I received my order in September 2017. When received the young men that delivered it were unprepared by their employer, I even had to supply a screwdriver (found in tools later in box). They did their best, but inadvertently damaged all corners of the desk.

I've been a member with DirectBuy for 10 years and we've made some great purchases from them to help us out. Then we’ve continued using them for some of our big purchases. We’ve bought a TV, a TV stand, a desk, and recently, a barbecue grill. We're still waiting for the rotisserie, another TV, and some other products that we purchased too. So far, the quality of the products that we got has been good and the cost has been excellent. Generally, our experience with DirectBuy has been most excellent, but they could get more stuff. I’d also like to see a warehouse for furniture, such as living room furniture, where some of the merchandise could be available for visual inspection. It would be nice to be able to see the furniture before I get it.

I've been a member of DirectBuy for about 18 years. They have lots of products for redecorating your house and provides good savings. I bought appliances, furniture, tiles, countertops, kid's furniture, TVs, my barbecue, a mop, mattresses, and rails. You name it, I bought it. Also, they have a travel thing, too, where they do the same thing. Except they do it on the travel site, offering travel packages.

It took four attempts before I met Trisha, as the three other attempts hung up on me, as I was gathering information on a rug. I found out one associate left for lunch and I'm not sure about the other two. Trisha was patient and polite, as I gathered the information I needed to know before making a purchase. There were 4 rugs and she explained the process now that she has this information. She accurately passed on the information to the Concierge, as I received some feedback from the Concierge. I saw where a request was to discuss the color, which I spoke to Trisha in detail about. The feedback came to me in an email with everything I requested except info on color. Peggy will go back to each vendor and talk true color because the color is awful online. None of my rugs look gray, which is what I want! Thanks Trisha, you got it right!

I used the live chat to request flooring samples. Kanjiro was very pleasant, helpful, and quick with his responses. For what he could not answer he forwarded to the right resource. I look forward to receiving the samples. Thank you.

If you look at the prices of the items that sell in the store, they are much cheaper at Direct Buy. We built a house and our membership was paid by with the windows we bought. Aside from windows, we also purchased floorings and blinds. I even had a decorator through them. They provide good customer service. I'm quite pleased with them. Because of this, I tell my friends about DirectBuy all the time. While they think it's good, the membership is fairly expensive. The membership is more than what it used to be when we started. However, we're very pleased with them so far and we have not had any issues at all. We do save money, which is important these days.

I was extremely happy with the two people I talk to today especially the lady who answered the phone. She had so much patience and was so kind. I can't imagine having better service. She is a 10 star!

I have worked with Amanda for nearly a year on various remodel and home furnishing projects. She is always professional, timely and has had some fabulous design recommendations. I truly enjoy working with her.

Cynthia in Member Care provided accurate and thoughtful information, and was helpful in obtaining copies of prior orders from Direct Buy from years ago. Jennifer in Membership renewal was also very helpful. In 2006 we were very put off by the pressure tactics and steep initiation fee of $5000, but joined given the $ savings in building a new house. The web interface undoubtedly has improved; I understand the showroom near me has closed. I will consider re-joining. Some of the order issues in the past were I think largely from the vendor and not Direct Buy and Direct Buy was helpful in resolving them.

Briggs & Stratton Canada. We have been members since 2008 and Danting ** has been the most professional and quickest responding member of your team I have ever dealt with at your desk! She is fast and very accommodating! Unbelievably great service. I have nothing but good things to say about her and I will continue to seek her when ordering from your firm.

A DirectBuy mail-out was sent to the house one time when we lived in Moncton. I was building a house at that time and thought that would be a good time to join because I had lots of stuff to buy. I bought all kinds of stuff such as appliances, furniture, kitchen sets, mattresses, and bedroom sets. The items were good for the price that I paid. However, the website’s a bit difficult because when I bought the membership when I lived in Moncton, they had a DirectBuy store there so I had a place I could go and get help for things. So that’s a bit of a downside from when I first got the membership. It would be helpful if they had stores in this area where people could go and look at things and touch and feel them because it’s hard to look at pictures sometimes. And then when they get it, sometimes it isn’t exactly what they thought it was going to be. But all in all, with everything being considered, it works as well as any of my other online buying experiences.

From the first phone call to the last all involved were knowledgeable, well trained, courteous, and followed through. Carol was the last person to handle the order and quickly got my answer about delivery. Job well done.

Quick shout-out to Robert ** for helping in the purchase of our Napoleon BBQ. Robert was extremely busy during the Napoleon BBQ promotional event yet took the time to answer all my questions in detail. Robert was on top of the order keeping me updated via email and phone calls during the whole process. Robert's attention to detail and customer service focus is to be commended. Keep up the Excellent work Robert, we will be sure to work with you again!

I called in to find out more information about the membership now that there are no longer showrooms to visit. I do not remember the person's name (even though she gave it to me). She was very personable, knowledgeable and helpful. She made a difference on whether I kept the DirectBuy Membership which I did. I have been a member for 10 years or so. I appreciate the great phone service I received.

Emtek Order/Shipment - DB person was friendly, happy to help with my inquiry and got back to me promptly. They seemed genuinely happy to help with any concerns/needs that I had. Love love the new DB, stress free, online shopping made very simple!

I was building a new house and I was able to get better pricing through DirectBuy out of three local sources. I’ve bought appliances, furniture, carpets and some electronics and my online purchasing experience has been good. Buying from DirectBuy depends on the circumstances but if it’s going to be a number of big-ticket purchases on products that DirectBuy carries, then let it go. You could save the cost of the items on the shelf.

I called DB today because I foolishly placed my order online instead of with a concierge... Ordered the right things... wrong colors... Quiana was kind enough to straighten everything out for me!! Whew.

Information on bar stools - Steve was very helpful. Even though the item I was interested in was not yet available, Steve researched my question and found an answer for me. I also did not realize the new Inspired book items were not available until Oct 1. I appreciated Steve letting me know that.

The Rep was extremely knowledgeable and went above and beyond good service. She was able to describe the various way to search for a product as well as how to get the most out of our DirectBuy experience. She should be promoted to management.

I spoke with concierge regarding in home design service and regarding outdoor grills. Agent was courteous as she tried to answer my questions. What she could not answer a ticket was created with my questions.

I was renovating the entire house and doing kitchen cabinets at the time I went in for DirectBuy’s little sales spiel. They gave savings so it looked like something worthwhile and joining them made sense to me. It's my seventh year with them and so far, I've bought furniture, tiles, plumbing fixtures, small appliances and some cookware. I wouldn’t have been able to buy them if it weren’t for DirectBuy’s prices. The furniture was good. It may not be of the highest quality but it wasn't DirectBuy’s fault. The only issue I've had over the past two years is when they went into bankruptcy and they did some restructuring. They lost some vendors and unfortunately, I had outstanding orders with some of them and some of the orders were not fulfilled months after I've placed them.

I was shopping around and heard about DirectBuy. I went for a consultation for a membership to see if their prices were as good as they say and they were. I told my husband we needed a renovation and it was all I needed. We did a total renovation and now, we finished up with the main bathroom. We did all the hardwood, the porcelain floors and bought gifts through them. We also bought rugs, light fixtures and even tires. What we saved on our first renovation paid for the membership. The quality of the products is top-notch and the purchasing experience has been excellent. When I'm looking for things now, I go on the website and I find it easy to navigate. Also, the staff in Mississauga have been excellent at all times and if there was a problem, it was well taken care of. I’ve recommended them.

I would like to commend Angela for her efforts in helping me with my order. She answered my question promptly and then continued to follow up and to provide me with all of the information I needed to get the order processed. She was also very polite throughout the process. Prompt + Courteous + Thorough = Success!

Was trying to order a product in the Holiday 2017 Catalogue that I had received in the mail. Could not seem to find it on your website. It was explained quickly that the items are not available until October 2nd.

Order from X-Tile - I called to follow up on an email my husband sent out today. Linda **, Member Care Specialist | DirectBuy, was very helpful in advising and assured me that the order was being placed at the time we spoke and a confirmation email would be sent to my husband, who initially placed the order.

Alissa ** and I have been working together for over a year and a half. She has been an excellent liaison in helping with my custom upholstery, curtains and other purchases. Professional, timely and most importantly good at working with problems when they have arisen. Highly recommend her services.

Ordering a battery pack for chairs. I am very disappointed with the response of the person. She indicated there is no battery pack available when I know there is. I have already priced them out with a local vendor so I know they exist.

We were missing some bolts for the desk we ordered and Melissa was wonderful in getting us replacement parts (twice). She contacted the company quickly and kept me informed and also checked back with me to ensure I received the parts. She was wonderful!!

I inquired about a few items that I thought were discontinued and used the live chat with Jorge as my DirectBuy employee. He was very helpful and very prompt with responses. I really appreciate his help. Great job Jorge!

I have been a DirectBuy member for 13 years and it has changed a lot in the last year. It's all online now. The first years, you go to the club and you order it there. We called and we asked them for a particular thing and then they will pick it up in the store, which was fine. Now, everything is online, which is okay, too. The only disadvantage now is you can't see anything. There was a designer in the club that you could talk to and it was always available for free. Now they only have the 90 minutes consultation at home and that's it.

DirectBuy had an open house in Ottawa. We went there and we liked their prices and the service. The guys were knowledgeable and helpful. We bought stuff to renovate the bathroom, bathtub, vanities, kitchen cabinets and flooring. It’s well-organized and prices are all readily available upon purchase. Also, there's always someone there to help if we don't understand anything. Everything was top-shaped and I’d tell friends to give DirectBuy a try.

Angela was great! She is very knowledgeable with the Tech Lighting and helpful in placing my order. I called in the morning and she sent me everything I needed within a few hours. Order placed! Great experience and service!

I spoke with Linda ** about finding tile for a fireplace we're adding to our family room. She was very helpful finding the showroom location where I could view tile in person. It was a pleasure talking to Linda who was very professional and courteous.

Audrey was super friendly (NOT trained and scripted friendly but authentically friendly) and sat and worked through my question regarding a mattress. Also encouraged me to call the concierge service and place my order and that way we could have a final affirmation of my question based on the specific product number. She was enjoyable to speak with. :)

I can thanks Debbie enough for all the help she gave us during the purchase of our new appliances. Even after a sale was over she was able to get us the sale price plus delayed shipping to the time that we will need them on our new house. Great customer support experience.

Ordering with Concierge Service - Order Numbers **. I've been encountering problems processing an order through the online payment link. Dealing with Russ today was much more convenient for processing such a large order. Thanks for your assistance.

Today I spent some time on the Live Chat with Alynia. She was very helpful! I asked quite a few questions and she answered them all without any complaints about the multiple questions. Alynia exemplifies what customer service means!! Great job Alynia!! I would use live chat again and hope I get her!

I received a phone call a few years ago asking me if I wanted to be a part of DirectBuy. I joined after I went to the store location and our group was briefed. It sounded like a great plan for me based on what I do for a living. I’m a military and I move a lot every two to three years. There are furniture or appliances needed whenever I buy new houses and their advice was it's the cheapest way to do it.

I am preparing to do a bathroom renovation and went to see various tile samples at one of Direct Buy's suppliers. Once I had a few choices selected I emailed Robert for pricing on the different samples so that I could make a decision. He was very prompt in answering my email and was very helpful with some questions I had regarding the tiles. I was very pleased with my experience and feel confident that I will get quick replies when I need them.

I was having difficulty finding the complete Tempur-Pedic mattress line on the website and Valarie offered me exceptional assistance by sending specifics to my personal email and also alerting IT of a possible server problem. I am not sure if I will be fortunate enough to get Valarie on my next call but I sure hope so!!

I called DB recently to place an order for a new sofa. The first man who took my call (Alex?) was very helpful and took all my information before he transferred me to Jennifer ** to complete the order. She was delightful and it was a smooth transaction, with a few giggles along the way. I've been a DirectBuy member for many years but this is the first time I've used the concierge services. I've avoided it because I was sure it was going to be a disorganized hassle. I was wrong. I was disappointed when all the showroom closed down and felt a bit ripped off. I do miss the showrooms but I must say that I am impressed with the online service and when I receive my sofa, I will feel much more confident making further purchases. Thank you! Plus, Jennifer invited me to request her in the future! How great is that? Happy customer!

Resolution of overpayment using payment link. The details of the unexpected problem are easily obtained from your staff starting with Tiffiny **. Tiffiny was key in finally resolving my week long issue of my credit card being on hold due to three payments being processed for this order. Both sides learned a lot about some issues concerning some unknown breaks in the information available to both sides. Your people were great in making this a priority to getting it resolved on Friday. There is an issue with the payment link for your members if the data does not match the credit card.

Had a wonderful experience purchasing a bed. Jennifer ** helped me. She was very supportive and patient. The whole process took over 6 weeks with the hurricane interrupting us! I had to have fabrics sent and send them back two times. Very friendly and patient. WE just happily renewed our membership, Jennifer and her wonderful customer service was our deciding factor. Thank you Jennifer. GREAT JOB!!

Thanks for the opportunity to comment. I had a great experience with LaTosha today with renewing my account. She was very professional and walked me through each step of the process. The important is I tried paying unsuccessfully online.

We have been members of Direct Buy since 2008. I received an invitation to an open house and then we decided to go and check into it. That’s when we decided to become members. We had just bought a new house so we needed to do new floors, windows, bathrooms, and all those kinds of projects. We have also bought appliances, doors, furniture, carpets, as well as, lights. And we're looking at redoing our kitchen too, so we just went to a kitchen seminar at DirectBuy in Markham.

I asked for an update regarding my order. As I had noticed it was delivered to the club but hadn’t been notified of its arrival. I was assisted promptly and politely... And given an action plan that I can use... So a win-win. Thanks.

Order deliver - Linda helped me this morning and was absolutely wonderful. I am so happy to be a member of DirectBuy as I have had only great experiences and would highly recommend this company to anyone! Thank you!

I bought a DirectBuy membership 15 years ago when I was building an apartment. I needed to buy a lot of stuff, like flooring and appliances. I also needed a fireplace and a kitchen. So far I've bought a fridge, stove, fireplace, shower enclosure, dishwashers, microwave, beds, mattresses, and more. Buying from them has been really good and I've had no problems at all. Most of the stuff that I bought has been top-end stuff at a really good price. They're really good when I phone up for anything. I bought a microwave from Sears because they offered a better price. When I told DirectBuy about it, they beat the price. However, I wish they had an expo in the northern area. There's nothing here and I got to go all the way to Toronto all the time. Nevertheless, I've been very happy, contented and satisfied with what they've been doing.

I would like to applaud Quiana who helped me tremendously, by demonstrating professionalism as well as caring. She was wonderful, I needed a copy of my previous receipts/orders to review and give to my insurance company because of flooding. She was kind and patient and reviewed my orders (in real time) while we were on the phone, and she also forward the receipts to me. Thank you DirectBuy for Quiana, she’s a wonderful employee and hire. She also informed me of ways DirectBuy can help me with the process of rebuilding.

Joni was a delight to speak to. She was most helpful and promised to get me the information I requested. She used a checklist which helped me zoom in on the specific items I wanted to get a price on and is obtaining a sample of the fabric I am interested in. Personable and an asset to your company. What more can I say?

When the delivery issue ended up in the paid up goods being not delivered and taken back by the delivery crew yesterday, we were undergoing severe stress and going back and forth with many personnel in the Club as well as in the freight carriers' office via phone calls with no resolve at all, until Anthony from "Member Relations" pitched in today; He listened to the entire issue and went through all information including my mails and after a thorough research coordinated with all concerned and not only resolved the issue satisfactorily but promptly arranged for the concerned delivery department person to take care of the delivery who confirmed it via phone and Anthony himself followed up again. Overall, honestly, Anthony turned the whole issue into a pleasant experience not only by resolving my issue but also convinced me to continue with DirectBuy! He definitely deserves all sincere appreciation!!

I signed up with DirectBuy 12 years ago. We were building a building in Peachland in the Okanagan and we needed to buy products for it. We went to the store and purchased light fixtures and extra equipment. It has changed now and I’m not fond of the whole emailing back and forth which takes longer. I could just call and they'll give you an answer. The products were good and of good value and people were nice.

Sectional Furniture - Kyle did a great job of giving me the information I wanted. He gave me pricing and forwarded an email to the person initially involved with my inquiry. He was kind and courteous. Very much appreciated!

When I first started out, I spent a lot of money with my DirectBuy discount and it was highly appreciated. I got a 4,000 square-foot house that's filled with furniture and other goody-goody type of stuff out of DirectBuy including washer, dryer, refrigerator, some flooring, a lot of furniture, some design stuff, a lot of sporting goods related type of stuff, and some outdoor maintenance things like a snow door. I also painted that entire house with two to six coats of paint that I bought at Sherwin-Williams with 40% discount. When I wanted to buy another $400 or $500 in paint after discount, I had an initial problem with Sherwin-Williams. I called their headquarters as a DirectBuy member and the next day I went and showed up to the store, the problem went away. That was a long time ago and all that paint was all bought on DirectBuy membership.

Very happy with service DirectBuy provided in relation to my order. Glass arrived broken and was quickly replaced. The glass they replaced was not correct color and again, quickly replaced. Lisa did an excellent job with communication throughout entire process.

I had an issue with login this morning and after a very brief chat with Samantha, the issue was resolved. I always dread when these issues occur as I imagine an hour of my time wasted. But not with the Direct Buy online chat - I had a great experience.

Melissa is beyond amazing! I have received the best customer service from her since I bought this DirectBuy membership. I actually was considering not renewing it for this year but after dealing with Melissa I did. She was extremely quick to resolve the issue. She is an asset to the company that's for sure. She was extremely friendly and efficient and if I ever have any more problems I will be sure to contact her. Thanks for such an amazing customer service because I was losing faith in DirectBuy.

I’ve been a member of DirectBuy for a long time now and I’ve mostly purchased fixtures, furniture and luggage. I’ve received good quality products. It's the best value you can get for your money. Plus DirectBuy has been very helpful with all my projects. I love it. I just wish they would give us, old timers, some incentive to stay with them instead of charging us every year. It could be a discount on the membership fee or something else.

I recently was looking at placing an order for a ring and had some questions regarding quality. With the patient and friendly help of Barbara from DirectBuy and Gary from SuperNova Diamonds, who sent me an email clarifying everything, it totally put my mind at ease. I just want to thank the both of you for taking the time to make a transaction, that I was worried about, go so well.

I contacted the Brianne, online customer service, to assist with a quote for multiple pieces of furniture along with shipping and handling. She responded very quickly and precisely. She also made it easy for me to go forth with the order through an email link, rather than going back through online chat or calling in the pieces again.

It was a pleasure talking with Jenifer today. She was patient, courteous, professional and very helpful in explaining my appliance options. I am very pleased that she voluntarily offered to request a price ticket from the integrity department for the appliances I'm interested in purchasing. Jenifer has been responsive to my inquiries and my interactions with her have made me feel valued as a Direct Buy member. Thank you!

Anthony would be an asset to any company. He worked diligently to resolve some issues we had with this order, not shipping in a timely manner. He made it his business to see that the order would ship, in its entirety. Unfortunately hurricane Irma came barreling thru Florida, so we, as most of Florida were put in a holding pattern. Sort of puts life in a better perspective. It's only furniture.

Danielle was quick and efficient in getting me the information that I needed about pricing. I appreciated her willingness to help and share in a laugh. She is a great person to have on the telephone helpline.

Lisa ** worked with the vendor to fix the problem (Howard Miller Clock that didn't work). She needed to get them to find a technician to come and fix the clock. We dealt with multiple unsuccessful attempts by the vendor to repair the clock. It was a lot of hassle, but Lisa did a great job getting them to honor their warranty. She was instrumental in resolving one of the most difficult situations I have ever encountered as a consumer.

Cabinet arrived damaged, dealt with Melissa **, kept the original cabinet until the replacement arrived. Took several months however Melissa kept me informed as to what was happening, she was very informative each step of the way until it arrived. I really appreciate all the help she gave me. Thanks again Melissa **.

Excellent customer service; I had a terrible experience with the delivery company (delays, lack of communication, inexperienced and unprepared drivers) and Lorena was incredibly helpful during this process. She also corrected a charge very quickly. Thank you for your prompt replies and professionalism.

Danielle was able to quickly assist in getting me a status update on a recent Klipsch order. It's being processed and should be here right on time as DB said it would!

I made a request this year for a courtesy renewal and it was granted. The person who responded to my request was Andrea **. It was very appreciative that Andrea reached out to me both by phone and email till she connected with me. Thank you Andrea for your genuine care and professionalism. Much appreciated. We look forward to continuing our shopping experience with DirectBuy.

I joined DirectBuy in 1990 because they had good deals and better prices. Almost everything in any room of my house was purchased through DirectBuy. Their products are of excellent quality. But since we have lost our local stores the customer service is less than it was before.

I had just renewed my membership and was having difficulty signing on probably because of lack of use. Your representative was very helpful without causing me to feel incompetent. Can't say I was too pleased with my shopping experience though. Prices and selection not nearly as good as I remembered them to be.

We have worked with Alissa on several orders for our home renovations. She has been extremely helpful. She is very knowledgeable, responsive and thorough. Alissa has excellent communication skills. Her interior design background has been invaluable. We look forward to working directly with Alissa on future purchases from DirectBuy.

After several attempts to log in to my Direct Buy (DB) login page, I sent an email and nearly immediately was contacted by the DB Info Technology Team. WOW. Talk about dedicated to making the customer happy... They had me logging in and out, trying different servers and generally would NOT give up until I was able to log in and conduct my DB business. Very fast, patient (with someone NOT tech savvy - thanks BTW) and just kept after the problem until it was fixed. The DB staff are always great, but this was outstanding. Thanks again IT Staff - YOU ROCK!!!

Defective Rug - My representative was excellent. She was professional, knowledgeable and patient. She listened to my concerns and proceeded to help me with my problem. She did not give up until there was some resolve. She deserves a raise if she is like this with all the customers, and something tells me she is.

About my purchase: I bought a EQ3 chair featured in the Inspired Canada Spring 2017 publication. Unbeknownst to me at the time, it is a lower end product from this manufacturer. I did not understand that genuine leather, being the only choice available, is the lowest quality of all real leather. Had the swatch been available to view at the DirectBuy Design Centre, I would have passed on this purchase. This chair would not be the standard I like in the living room, which is furnished with a stylish Brownstone sectional and a Calligaris TV bench, both ordered previously from DirectBuy.

DirectBuy North Excellence - Sanita responds quickly to requests. We had multiple warranty issues that she facilitated with excellent results. She has provided recommendations that saved us a lot of time and money.

Alissa ** has been my DirectBuy concierge representative over the past year. She assisted in obtaining many items during the process of building my new home. She was responsive, thorough, VERY accurate, and helpful. She made the process simple.

I just want to give 5 stars to a project coordinator, Alissa **. Alissa is always willing to assist in all aspects of customer service... pricing, order tile samples, order fabric samples, feedback on furniture, etc. This is just a few items she has helped me with. She is absolutely outstanding in providing high quality customer service!

Jorge was most helpful and gave me an idea of the delivery of my Jason HydroTx tub. It's been 3 weeks since I ordered it and have not been updated by DB on when delivery is scheduled. Jorge also will have DB contact Jason HydroTx to confirm delivery details and report to me. Very polite, effective and professional customer service on the chat.

Alissa ** has been so amazing since we started using her. We didn't have anyone helping us for our first phase of our project and having her with our second phase made such a dramatic difference. She really helped us narrow down our choices, sent us the invoices to items we could not order online and help us choose when we had difficult decisions to make. She always responds the same day or next day. She reminds me to do things. It is really a great service and she is a wonderful resource. Keep up the good work!

I would like to thank Chris and Rob for doing a fantastic job in resolving a difficult situation. If it wasn't for these two going the extra mile, my husband and I would be facing a costly floor replacement. They deserve recognition for a job well done.

I called into the concierge dept. to ask about access to Mini Split HVAC systems. Alyce was very helpful and is reaching out to vendors/manufacturers that will be willing and able to assist us with our inquiry. Very satisfied with her assistance.

I was wondering about renewal policy for late payments or for delaying a year. I also asked about other offers and access to products now that our local office is closed. In both cases, I got a very prompt and courteous respond. The rep was very helpful, kind and patient with my requests. Such a pleasure to speak to a real person and have that person willing to listen to all of my questions and concerns.

I sent in a photo of a lighting fixture that needed to be replaced and Eileen found a nearly identical unit, the order was placed quickly and easily. Concierge shopping saved me a TON of time. Thanks.

Representative was very helpful and took her time assisting me. I did not feel rushed, the representative was very patient and she went above and beyond to assist me. She made sure she found exactly what I was looking for and she even sent me pictures of the merchandise I was unable to see on the website.

I had ordered a MOEN Shower System several weeks ago and had not received it. I sent an email to DB and Carol ** responded that she would check into the problem. A day or so later, I received an email from her indicating that one item of the order was on back order and she would be checking further with the vendor. A few days later, she sent me another email indicating the order was being shipped. She provided me with the tracking number. I appreciate the immediate email and then the timely emails that followed.

Great service. Amy was fantastic. She responded quickly and answered all my questions. After some back and forth I ordered my couch and 2 chairs from Rowe Furniture. DirectBuy is lucky to have such a capable and responsive team member. I work in HR and would love to hire her for our company. :)

I heard about DirectBuy through a friend. I became a member because we had plans for home renovations. We did the whole kitchen and also got some appliances and a mattress. DirectBuy is getting better but there was a slump for a while where it was difficult to get answers and get products going. But with some recent changes, they are back on the upswing. I hope the service continues the way it has been recently. I have good savings and the products are all brand-named which is perfect and wonderful. I’d say to a friend that DirectBuy is definitely worth it as long as they’re good with catalog shopping.

Purchased Napoleon BBQ, fire table. Great service from Robert ** - from placing order, ensuring all equipment was correct and following up after order was placed. Called Napoleon to check on status of order and let me know estimated arrival date.

Membership renewal payment "thank you" was sent to me, but no receipt showing the $200 payment. I was asking for a receipt. Alma said she can send a confirmation with that amount, and that will work for me.

I asked Petar for an impossible task to locate my order from somewhere in 2008-2009. Not only didn't I remembered a date, even my membership number got changed (I switched to Gold in 2010). And in a matter of seconds Petar was able to help me. Thank you, Petar!

I had found a Sony XBR75X900 being advertised as Club Exclusive. While doing research, I ended up missing it because I was told that it would be in effect until the next catalog comes out. I called into DirectBuy and spoke with Melinda and explained to her what had happened. She then explained to me exactly how Club Exclusive worked, and said she would try to see if this could be honored. Due to the hurricane in Florida, Melinda was not able to get in touch with the necessary people, as they are located there. But I must say, she emailed me every day keeping me informed of what was happening.

I've been a DirectBuy member for 10 years. I've bought furniture, plumbing, blinds, and appliances and the quality of their products and their prices are very good. Also, their representative that I work with has been excellent. I would recommend DirectBuy. It's worth the membership.

I commend Audrey at home shopping concierge for her outstanding assistance with my request. She is an asset to my membership and makes DirectBuy look professional. However, I have been asking DirectBuy for over a month for feedback on Green Acres Granite and as of today, I have heard nothing. I am convinced that with Audrey on the case, she will help get that done.

Contact live chat for information on Las Vegas office because the phone has a voicemail that is not on services. I want verify the procedure and discount when buy paint at Sherwin Williams and a help on reset my login in the web portal. Your Rep Alynia was great and help me on all my questions, very professional.

Barbara from Direct Buy Concierge Services assisted us in obtaining three quotes from two furniture companies. She was great, patient, and got us all the answers we needed to select the right furniture!

Ordered a MediLift chair for my best friend's wife who had cancer and experienced much difficulty getting out of a chair. This was ordered 6/30/17. Unfortunately Barbara passed away on 7/16/17. Inquiries to Laura ** re: the chair and we discovered the chair was on the loading dock and when shipment occurred, damage to the chair occurred. Best friend didn't want a refurbished chair and sight of same would be a reminder of his wife of 51 years. Laura has been superior in working with me to get a refund/restocking fee for this purchase. Laura is a corporate treasure for DirectBuy.

I was very pleased to speak with Alyce on the phone. She was extremely helpful and courteous. All my questions were answered and she directed me to people who could give me additional advice. Thanks so much.

I am working on renovating a kitchen and really appreciate the great service I have been getting from Direct Buy. A kitchen renovation, even a small one, can be quite complex! I have been working with Sunita and found her to be informative, prompt and patient as weave my way through all the choices. I am too far away to come into the location but working with her over the phone has been very pleasant!

Robert ** has been very supportive to my orders and inquiries on various products. He answers my emails within a few hours with the info I'm looking for. He also follows up until I got what I needed. I have not had this level of services at DirectBuy before. He did a very good job!

We recently needed help filing a warranty claim for a Tempur-Pedic mattress purchased in 2008 through DirectBuy. Once in contact with the "Merchandise Specialist", Denise, all the problems of filing went away. We could not get over how simple the process became, how cordial and helpful Denise was, and how quickly the whole thing went. Thank you so much Denise, we are enjoying our new mattress.

I called with questions about a bedroom furniture set. Audrey was very prompt and courteous with her responses. She was also very helpful with looking at which pieces are part of the collection and told me which were discontinued. She was an exceptional customer service rep.

I had an issue with my hot tub order and I called to inquire about it. I had 2 things to discuss: 1. ordering a WIFI pkg and 2. wrong price charged. I called my dealer who put me thru to Lisa who was amazing. I loved her approach. I too have a business with call centre representatives and I hope my reps would represent our company so well.

We had seen some advertisements quite a few years ago when we first got started and then we went for one of those consultations. We ended up signing up with DirectBuy. We’ve done anything from small items up to our appliances and bedding and for the most part my purchasing experience was not too bad. It has even been quite a bit better now that they brought that concierge shopping online. Sometimes, we get some really good people who dive into the project with us and then, some guys are a little bit more not so detailed. Also, most of the time, the quality of the products is quite good.

I checked on my order status and Alynia was very helpful. Outstanding work. She was able to find out that we may get a call sometime this week and when the delivery may take place and verified what phone number they will contact us. Very pleased with her assistance. Thanks!

Back in Nov of 2016 I tried to place an order for Kohler plumbing fixtures from their "Memoirs" collection. At that time, I was very disappointed to hear that DirectBuy no longer provided Kohler products. Ms. ** tenaciously tried and found a another supplier that could provide the products I wanted at nearly the same discount that DirectBuy provided me in the past. She also stayed on top of the order until delivery. Ms. ** served us very professionally and made sure we were satisfied with the order. Since then, I have placed additional orders with her and she has given us the same care and attention. I look forward to working with her in the future!

The DirectBuy team is always helpful, especially when assisting with pricing and placing orders. It is a pleasure to deal with them when I come in, as well as over email. They are responsive and thorough, and their help is very appreciated.

Amanda has been responsive and extremely thorough in helping me find the ceramic tile I wanted and ordering it. She shows great attention to detail and demonstrates wonderful follow thru... I am very happy with her assistance and can tell she enjoys her job.

Ashley Furniture: I am happy with the follow up email informing me that the order is placed. And when the description of item on the order is different from that returned from the supplier, I was notified and asked to confirm if I would like to proceed.

Danting ** Service Specialist DirectBuy of Toronto North is AMAZING! She always exceeds our expectations! Danting is extremely meticulous and turns things around so quickly! Thank you, Danting and all the best!

Service in ordering online with DirectBuy has been amazing. Who needs a brick and mortar when you have help like DirectBuy offers. Everything I have ordered has been in perfect shape and all the orders have been correct. I'm a happy customer.

A friend that used DirectBuy when they built a house told us about them. We were going to renovate a house completely so we signed up and we've been members for two years now. We did the kitchen, two bathrooms and pretty much the entire house except for a couple of rooms through DirectBuy and they're really good for renovating. But purchasing over the internet was confusing. We would think that the items were purchased, but they weren’t, so the timing had set back some of our renos a little bit. It would improve the process to be able to order items online, go to payment directly then get email updates on payment confirmation and delivery time.

Robert ** has always been very helpful and quickly replies to all my questions and concerns. I appreciate everything he's done to help me as a DirectBuy member. One of the few positives of my membership.

Alyce is wonderful and a fabulous listener! Although I am disappointed and dissatisfied that some of items in my cart was sold out she did try to help me with a replacement so thank you. All the other things purchased could have waited til after the decorator comes but, I didn't want to miss the savings on something else.

I had a chat session with Samantha regarding delivery status of order **. Within minutes she was able to provide me with an estimated delivery date to the warehouse. It took little time to complete the request, much needed during my lunch break.