DirectBuy Reviews

If I were rating my experience based on my transactions with Marcia **, Canada Concierge Agent, I would be giving a five star. She has been very helpful and prompt in responding to my queries. Working with her has overcome my frustration with the website. I was really tempted to just giving up trying to buy something through DB. It's a good thing the Concierge Service is there to pick up where the website falls down.

I am very disappointed in DirectBuy. Of the past ten years I've seen all the high end brand's leave DirectBuy. Thermador, Fisher & Paykel etc... are no longer available. Why exactly am I paying to get standard brands. I am currently re-doing the kitchen and find myself shopping at local stores for the products I want yet they used to be available. You have Bosch products but Thermador is own by Bosch and I can't get that line of products. This is getting more and more frustrating. Will DirectBuy be getting back actual high-end brands or have I been wasting my money for the past ten years?

Researching gas fireplace and contacted DirectBuy and started with a live chat with Barbara ** and she walked me through the process to get me to the proper avenue to get my questions answered in a timely manner. Thank you.

Concierge Service was outstanding in locating a piece of furniture that was recently in the catalog but no longer was listed. Enabled me to complete a set that had been previously started. Extremely satisfied!

When I was building a house, I thought DirectBuy would be a good way to save money. I’ve been their member for 20 years now and I’ve purchased appliances, furniture, lighting, bathroom fixtures, flooring, kitchen design cabinets, and all kinds of household stuff. I've been dealing with them a lot lately especially with the rebuilding that I'm doing and the staff at the place I go to are all very good. They're very helpful, answer my questions and look things up for me. Before I go down there, I do a lot of fair looking online at home and check other pricing elsewhere. It is usually a distinct advantage and occasionally, I'll find something on sale that’s better or close to it. I'm saving money with them and the purchasing experience is good. I’d tell anyone who asks me that DirectBuy is worth it if they’re going to be refurnishing, rebuilding or doing a renovation and buying a lot of stuff.

Fay was helpful in helping me find an order from five years ago. I was calling for the model # and name, but she also went online to help me problem solve. When we couldn’t find our answer, she set up a ticket o had someone get back to me.

I was building a house and back then, DirectBuy's membership fee was hard to choke on because it was huge. way back then. It was really tough to handle but I knew what I was doing and I knew I would get it back as paid back in my appliances. It ends up being the same thing. Now, they are doing sort of a yearly thing. The savings were incredible. I bought a ton of stuff from DirectBuy like appliances, Hunter Douglas and Shadeomatic blinds, all of my cooler, plumbing fixtures throughout the house, my light fixtures, bathtub and toilet.

I have been a DirectBuy member for 17 years and I’ve had excellent experience with them. I always purchase some household things and ever since, they’ve been reasonably priced better than retail. And their merchandise also has excellent quality. I would recommend them.

We ordered a diamond ring from Cerelli Jewelers and it surpassed our expectations. We got a fabulous ring at a great price. All of our purchasing experiences through DirectBuy have resulted in great value!

We had gotten a card from DirectBuy in the mail over five years ago, and we thought that it'd be a good thing to go through the direct manufacturer than through the store. We've bought a washing machine, a dishwasher and fans from them, and we've also had flooring done. Our buying experience was fantastic. We're very happy with the quality of their products and the cost is great too.

I worked with Crystal ** on the design of a Brookwood cabinet order for my master bathroom. Crystal was very knowledgeable in the design, and considerate of my budget. I am very pleased with the finished design and the quality of her work. I would definitely contact her again in the future.

we were charged extra fees/taxes in order to receive our order delivered to our home by FedEx. I called and gave the info to DirectBuy who said they would turn it over to a special dept. I got called within the hour by Diane who straightened out the billing issue right away. Our credit card was credited a day or two later. Very fast and efficient resolution of the problem. I appreciate that.

I've been a member of DirectBuy since five years ago when we remodeled our house. The purchasing experience was good though I liked it better when we had a store and I could go in and look. The website wasn't as friendly at first but I also like it because I can call them and they will help me look at stuff. Whereas in the store, if you went in and they were busy, you would have to wait. But overall, I have been really pleased with DirectBuy. That was where I got the flooring, the dishwasher, the stove and two tables. I got the first table ordered then my son got a new house and I gave him that one. I also got a bunk bed, a shower, a bathtub, two shower heads, earrings and a backpack. My biggest purchase was the kitchen cabinets. I've checked around comparing the cost to the quality and my brother, who put my cabinets in, said I've got some good cabinets.

We had gone through one of the open houses where DirectBuy was featured and we decided to join. The startup fee was $3,000 a month and it is quite high. I've had them for seven years now and since our membership, we've had many floorings, bathrooms, furniture, and dishes from them. We also got a washer and a dryer. It's easy to buy from them and the sales have been good lately. Too bad, we haven't bought as much or find some of what is called exclusives but we have found cheaper offers just in the last year or so. I also found out I'd have a good price when shipping is added and we have found it cheaper to go through a local business.

You have to try DirectBuy. You're a fool if you're not a member. I've been a DirectBuy member since about 15 years ago when we bought a new home and had no furniture. I've done three kitchens and furnished four of our homes using our membership, and the quality of the products and the cost are excellent. However, I wish DirectBuy would bring back the showroom because I preferred that over going online. Other than that, I'd help my friends go to the website and tell them to find the product that they really love, see the price and compare.

I used to go to the DirectBuy Baton Rouge location to purchase my products and when they closed that down, I had to start picking them up in Hammond, Louisiana. After that, they had just one area, so then my stuff was shipped to me. Back then, I would get online but I’d have to have an order form that I had to fax to them, then I’d have to turn around and call them back and they would take my information and credit card. I have ordered commodes, lavatories, a stove and a head bed from them. I have a refrigerator on order right now and I can’t get it until February, even though I have it paid for now. They usually deliver very quickly but this ref is on back order from the company and they won’t have it ready until February the eight and that doesn’t mean it’ll be in then. But they’ve been very good. Also, their cost has improved and it’s a lot better now. I like the way it’s set up now better than any of the other ways.

Dianne exceeded my expectations of Direct Buy Customer Service with her assistance to me on returning a rug to the vendor because the color did not work in the space. She was so pleasant and had me convinced that she truly cared about my dilemma and was working above and beyond to assist me... She has me convinced that the NEW DIRECT BUY is on the right track!. Thank you Dianne, so much, for your help.

I bought pretty much everything such as furniture, electronics from DirectBuy. My purchasing experience was easy. I just go online and purchase from the website. The quality of their products is good. It has been eight years and I have no complaints so far.

We anticipated building a house and DirectBuy seemed economically feasible. I've been a member for 11 years. We did windows, doors, tiles, carpets, porcelain fixtures like sinks, toilets, shingles, furniture, beds, and barbecue grills. We did every single appliance in our kitchen like ovens, sinks, compactors. My experience with them was wonderful. I am a technical individual and I enjoyed going through the catalogs and picking up the samples of fabric. Even though there were a lot of numbers involved and intricate looks in the catalogs, I didn’t find that to be troubling at all.

I've been a DirectBuy member for 25 years and I was one of the original members. I just bought a new bedroom set from them and I’m going to have a dining room set delivered next week. I bought my lighting from them when I built my house and I bought a carpet too. What I don’t like is that they don’t have any pilot stores anymore where you can go in and see the catalogs. Everything is online now and that makes it harder for me. I used to like to have the catalogs on the counter and see the different manufacturers and compare.

Crystal has been an absolute delight to work with. I did not originally start with Crystal. Due to circumstances I was not made aware, I had extreme difficulties connecting with my original designer at a time that I felt was critical to my kitchen design/ordering. Crystal picked up my project and began at the beginning. Initially, I didn't want to re-invent the entire project, but her experience drove her to insist that we begin at the beginning. In so doing, we uncovered some errors which would have caused problems come installation time. Crystal was able to advise me in things I needed to know, not necessarily what I wanted to hear.

I have been looking for bathroom accessories and found a great design from Delta. However, the items with the finish I was looking for were not listed online so I had the help of Brianne (online) who quickly assisted me and will be providing me with a quote for the items I needed. So convenient to be able to get this resolved so quickly! Thank you Brianne!

Jorge **, help me out in an inquiry I had about some missing items I thought I had suffered. He explained and was patient with my slow responses due to my slow typing. I was satisfied with his kind help.

Jimmy was great. He was very courteous, knowledgeable, and helpful. He researched the answers to my questions about the appliances I ordered. He also performed price checks to make sure that I was getting the best deal available. I was very impressed. You are very fortunate to have an employee of his caliber.

Lauren of the DirectBuy Chat Team was exceptionally patient, effective, and personable in helping me locate a previous purchase through the membership of Meghan ** which, unfortunately, had been destroyed and which I wanted to replace. Her professionalism reflected very positively upon DirectBuy as a customer-oriented business and should serve as a model for all its employees.

I had noticed that DirectBuy carried Tumi products. So, I contacted DirectBuy about the Tumi Double Expansion Sachel in navy/black. Jennifer is the agent who interacted with me and Tumi. She was persistent in tracking down and interacting with the Tumi representative who could decide whether the product I was requesting could be ordered through DirectBuy. As it turned out, Jennifer was able to obtain a lower price for the product I was seeking than what DirectBuy had advertised on its website. I expect that the product quality from Tumi will be great as always; so I really appreciate the persistence, timeliness, and follow-through that Jennifer showed on this order for me.

I was very upset when I didn't receive my order in the time that was predicted. After research, we found it in a warehouse in MD but with a piece missing. Heidi ** was such a huge help locating my order and adjusting the shipping.

I was doing a large condo renovation and I decided to become a DirectBuy member. The membership fee was very reasonably priced. We primarily did flooring and cabinets with them and our purchasing experience was very easy and pleasant. They delivered the products to my house, which worked out okay. And the quality of their items is very good. If one is doing large projects, DirectBuy is definitely worth considering. They have a wide variety of products to meet the consumer's needs at very reasonable pricing.

I called to find out how to order carpet and find an installer thru DirectBuy. They were very helpful and also gave me information on the way the new system works. All in all I would say I learned about the carpet and several other services. Thanks!!

I joined DirectBuy in 2003. It seemed interesting. When I joined the show I heard I could buy top-end products at a good price. I've had DirectBuy's service from appliances to flooring to lighting. I went to their office and we ordered a few times online, but most of the time we go to the store. Sometimes it’s confusing with the pricing as to Canadian money and US money. So if we have some questions, the people working there are very good and they’ll get us the answer.

My concierge rep, Lorene **, was extremely helpful. I was ordering while in the car and did not have the order form with me. Lorene was very patient and friendly as she walked me through the various options for each blind. Excellent customer service is no longer the norm in many instances, but Lorene was great!

My husband, Dale, came home one day from work and told me he was interested in joining DirectBuy and he wanted us to check it out. I wasn’t too sure about the whole idea because we had to sit through the meeting. During the meeting, they showed us comparisons of what we pay in a store compared to what we can get there. So it took out the middle man which was absolutely appealing to us. Anytime we can save money, we appreciate it. And by the time the meeting was over, we were totally sold. It was a great experience from the rate down to the staff and warehouse. The people have been so helpful and so accommodating and we're happy with it. The guys in the west end of Edmonton helped me out over and above, right down to helping me put things in the car even if it’s something small.

I’ve been a DirectBuy member for four years now but my family has been members since 1999. The cost and quality of the products that I bought from them, from pillows to appliances, were very good. DirectBuy's products range from all over. But, not everything is available online so sometimes I have to go into one of the stores to purchase. Their website could use a little more detail on the products. They're going off of very generic photos and descriptions, and it’s hard to determine which exact product would suit me best. I would recommend DirectBuy if the initiation cost is still reasonable. People need to do their research, but it can save them a lot of money.

Unfortunately my Sony TV was defective after powering on. Sony required a copy of the bill of sale before authorizing a product exchange. Audrey provided this promptly via email after a pleasant phone call. She was a pleasure to work with even under these circumstances.

I have dealt with DirectBuy for over 8 years and the service, support, politeness and efficiency on my last two orders are the best it has ever been. I significantly reduced my purchases after the first two years because of the lack of service but with the last two orders I think I will be returning to my old levels. Thank you for the great service.

I run a small business and I was interested in buying some of the products that DirectBuy had for better deals. I've been a member since 2006 and I've bought kitchen cabinets, ceramic tiles, fridge, stove, and all kinds of appliances from them. Nobody could match their prices and the products I got from them were of excellent quality. I would tell others to go ahead and be a member, too. It's expensive but if they're going to do major renovations, it's worth the while and the money.

I had the pleasure of dealing with Brianne for some questions I had about bathtubs. She was super helpful and made sure I wasn't forgetting any parts that I needed. A great experience. Thank you Brianne. :)

We were looking for furniture and DirectBuy was like one of those awful timeshare sale things where if you don't buy this tonight, you never come back and do it again. It was high pressure and we caved. We don't regret buying but we regret in the manner that it was done. I understand it's not done that way anymore, so that's good.

Chairs were ordered in June. In late July two chairs were delivered. One was damaged and returned the same day. Despite contacting them 16 times, and many assurances that this issue would be resolved. The replacement still has not been delivered. I have spoken to customer service and management, all have assured me that they are working on the problem. To this day, they do not offer a refund or any other method of reparation. We are now TWENTY-TWO weeks past the initial day of delivery.

I am so happy with my recent kitchen cabinet order. Sunita was incredibly helpful throughout the entire process and did her best to answer all of my questions in a very timely and professional manner. She is a true pleasure to work with and a real asset to the DirectBuy team!

Way back when I had a farm and built a house there, we joined DirectBuy for all the flooring, kitchen cabinets and basically everything in the house. I knew about them through friends about 14 years ago and over the following years I purchased a lot; hardwood flooring, tiles, closets, toilets and all the appliances. But it's been a while since I've used it. Purchasing back in the days, it was still magazines that customers had to view. It wasn't all online yet.

The representative was very helpful in locating an item I was interested in and in pricing a few different variations. She will email me the details with shipping and handling and it should be easy to decide and to order. Saving me money and time!

I’ve been a member of DirectBuy for many years due to the savings that we could get from shopping. I also used to drive by there quite often. We’ve made tons of purchases as we furnished the entire house and remodeled our bathroom. We’re in the process right now of remodeling the kitchen plus numerous other things such as gifts for people.

I was doing major renovations to my home and decided to go see what DirectBuy had to offer. I've been a member for 8 years now and have purchased flooring, windows, and appliances. Plus, they've redesigned our kitchen for us. With their website, I find purchasing better now. I am able to get more delivered to my home. It saves me about $50 worth of gas as I live in Cornwall, Ontario which is about an hour’s drive to go and pick stuff up. The quality of their products is excellent and they don’t sell junk. In addition, the service has been very good, especially when following up on a purchased item that was slow to arrive. I'd recommend joining if one is doing a major renovation.

We had a local store and we went to their presentation. It was very, very informative. Sadly enough, we had already bought our house and we had already done the renovations and updating. So the reason I became a member of DirectBuy was that my husband said he was going to buy a new truck. And they partnered with the dealership that was going to allow us to save about $4,000. That's how we got in, even though my husband didn't buy the truck.

MICHELLE ** was most helpful facilitating a repair/alteration request to the manufacturer supplier (Napoleon Fireplaces). Having dealt with Michelle several times either in the Edmonton office, by phone or email, she provides a consistent level of welcomed customer service.

I bought an old house at an auction and I didn’t realize the house was rotten so I got involved with DirectBuy to offset some of the construction costs from rebuilding part of the house that was rotting. So I’ve been a member of DirectBuy since ’07 and while that cost me a few thousand dollars, we got that back. We tried to work the system and when I was redoing that house, I purchased a lot of plumbing, piping, valves and fittings. I also tried to use some of the contractors that they do business with, and we also bought furniture and water heaters. We also joined DirectBuy Travel a year ago and we tried to squeeze whatever we can out of that group as well.

We were planning to do some improvements on our home and my husband thought it would be worth the investment to be a member of DirectBuy. We've been with them for about 12 years. We did a landscaping project and built a new deck, and we got the materials for the deck through DirectBuy. We’ve also remodeled our kitchen and all of the appliances came from them.

I was planning to buy a sofa, add it to my cart, next day try to pay for it. It said discontinued, I called concierge service DirectBuy. They contacted the seller and she was able to get answer that the company had discontinue the sofa, but still had available stock for sale. It took long time for us to search and find what we like, we did not expect to be discontinued in 24 hours from the website. Thanks.

I have always had a great experience with DirectBuy. I purchase mostly furniture and they are of great quality. If it wasn't, I wouldn't even continue to buy. However, this last purchase, I bought a chest and before I bought it, I spoke with their customer service representative and asked, “When they deliver it, will they be able to place it in the room that I need it in?” And she said yes. But when they delivered the chest, they dropped it off in the kitchen. They told my daughter that they were not to take it upstairs, it was not their responsibility and the order only said just leave it be.

We love DirectBuy and we’ve been members for a very long time. We joined them when they first came to our area. We've used them for a lot of stuff when we were remodeling. We bought a lot of things at the beginning. We also go in occasionally when we buy a big ticket item and we look for it on DirectBuy first. The quality of the products was absolutely perfect. I also love that they offer me coffee and cocoa when I’m at their store. I highly recommend DirectBuy.

A friend told me about DirectBuy and I've been a member for a couple of months but I haven't bought anything because they're not saving me money anywhere. I was looking at doing a cabinet project in my kitchen and the total price was higher than expected and the installation was definitely through the roof at that price. I can get the cabinets with the same quality at a different place for a cheaper price. They didn't have what I wanted and the designer at Division-9 was supposed to get back with me on custom making the cabinet but I haven't heard from her in about two weeks. I had to call and leave messages so I wasn't impressed with that whole situation at all. I also looked at some of the tiles and the price was really high too and the selection wasn't very good.

Michelle ** has been my go-to DirectBuy associate who has been fast with responses and helpful with any of our inquiries. Through email or at the showroom, Michelle is very professional and knowledgeable.

I was having some problems getting an accurate response from the shipping company as to the location of my items. Valerie with DirectBuy helped by communicating with the shipping warehouse to locate all my items and arrange so I could pick them up at Will Call. I was hoping the shipping company would deliver the items to me but I could not get on the schedule in time to receive the items before Christmas. A huge inconvenience as it will take a full day of travel to retrieve my items, but it was the only reasonable solution.

I’ve been a member of DirectBuy for almost 10 years. I liked their promotions. We’ve purchased mostly furniture and some cooking stuff. However, the purchasing experience with DirectBuy is difficult for me. They’re selling furniture in pieces. At the beginning, I didn’t know I can choose individually but if I wanted to buy a set it’s hard. They also don’t have a Chinese service. I’m not born in Canada so I don’t know lots of good brands but now I found a saleslady who could speak Chinese in Markham, not in Mississauga. I would rather drive 60 kilometers every Saturday to go ask her in person.

We were building a house and we like the better quality products from DirectBuy for the same price. So, we got windows, doors, some furniture, appliances, flooring, and tiles from them. When we first joined, it was like we were on our own and nobody was there to help us, even in the warehouse. We had to go in and they showed us how to fill out the sheet and we had to look through the catalog and find what we needed. But now, I find it a lot easier. If you go in and give them an idea of what you want, they’ll help you design and find things. You can also call and ask for anything and they can help.

Toni helped us get a replacement part for a broken rocker recliner. First she helped us identify the manufacturer. Then, after looking at pictures and talking with the manufacturer, she helped us order and pay for the replacement part. This took a few days. During that time, she kept us informed about what was going on and kept checking in with us. She made me feel like I was her only customer. The chair has been repaired and all is well. We had good service from Toni at DirectBuy.

I have been member of DirectBuy for 15 years now. Initially, I had heard about a buying club in US for some time so when I saw something about this buying club, DirectBuy, bypassing the distributors and retails, we went to the meeting to see what it’s like and joined for the savings. But the membership is not cheap especially at the beginning because you pay upfront for three years. Later on, it’s an annual fee. So you need to think about it to make sure that what you pay, you’re going to get back in savings.

I was a DirectBuy member 10 years ago and my membership lapsed. Then I restarted my membership this year since they had a promotional rate and didn't have a huge reinitiation fee like they used to. I bought furniture from them online and had a very good experience. But I liked the old-school way where you went in a showroom and they had every manufacturer's catalog on the wall, as well as samples of the wood cabinets, the hardwood floors and the carpets. Buying online is different than physically looking at the catalogs.

I remodeled my house and went from eggshell leather interior to a brown interior. I also bought shades for my bedroom and put all wooden blinds in. I purchased all that from DirectBuy and they're pretty nice quality. I also got a TV from them recently as well as some gifts for family members and friends. I usually use them depending on what time of the year it is or what’s going on in my life. However, they don’t have the showroom here and the nearest one is in Nashville. I would rather them have a showroom like they once did in my location.

The service that Valerie and Heidi provided was very good and my delivery problem was solved after having to get them involved. This is the first and hopefully the last time that I suffered frustration with getting an item from DirectBuy as other items have always arrived ahead of dates given. Trying to get through to MDX and not receiving a call back from them was beyond frustrating and is an issue that needs to be addressed.

We have been DirectBuy members since 2008. We have building a new home and the build timeline was severely delayed at the last minute delayed due to factors out of our control. Having already ordered all the flooring and other finishes, they arrived at the DB warehouse, but we had nowhere to store them on our site. Misti was very flexible in allowing us to store the flooring at the warehouse without charging storage fees. She has also been extremely helpful in getting replacement orders processed for items that arrived damaged. I am happy to recommend DirectBuy to friends without reservation. The customer service from Misti in particular has been outstanding.

I was about to start building a house and the kitchen and all that stuff, and if I buy it outside, it’s extremely expensive. With DirectBuy, it was cheaper so I decided to become a member. I’ve been with them for about 10 years. The kitchen is valued at almost $80,000 and it cost me $24,000. And this was excellent material. The flooring, the bathroom, lighting and everything in the house came from DirectBuy.

We were renovating our house so we decided to get a membership with DirectBuy. We did floors, cabinets, plumbing and showers, and we purchased them all from DirectBuy. The quality of the items was good.and the cost was good on most of them too. The other items were as cheap as in a store though. Also, it was a pain having to go into the DirectBuy warehouse and go through all the catalogs. They should have more of it online than what they do. They do now, a little bit, and I was able to find what I was looking for through their website. It’s a good membership to buy when renovating a house because customers could save quite a bit of money, especially on the flooring part.

Jimmy has been outstanding in helping to resolve an issue with my Braxton Culler order. He was helpful in getting the initial order done and when it wasn’t exactly right fit he took ownership and fixed. I work in the service industry and this level of service and commitment to your client is hard to find.

Agent Response to Dining Table Inquiry - I sent an e-mail request yesterday. While I appreciate that someone got back to me in less than 24hrs, I don't think much effort was put into the reply. I did get an answer that the item wasn't available, but the options that were given back wasn't what asked for. The Agent only focused on that supplier and didn't listen to what item was looking for. Thank you.

I've been a member of DirectBuy for over 10 years and thus far, the savings have been beneficial. They provide value for the dollar. Our latest purchase, where we did it all online with a concierge, was neither difficult nor problematic. However, it lacks a human touch. I find it more pleasing to go into the actual storefront and speak with a rep to go through the steps as they are worth checking out, especially if purchasing larger money items.

I had ordered patio furniture for my new deck, but I had not received any notice of when it was to arrive. I called and got immediate attention. As I was going to be away for the Thanksgiving holidays I didn't not want it to be delivered while I was not home. Misti, was very helpful, gracious, and concerned for me as well. Good teamwork as she got a hold of MDX and they called me back once I was home. It's to be delivered this week. Thank you DirectBuy, for having people who follow through. It's a delight to work with you anytime.

Angela recently went above and beyond to help us find carpet. She tracked down a possible roll and sources across the nation to try to meet our deadline for installation. We ultimately had to buy from a local source, who could guarantee the delivery time, but not because Angela didn’t do everything in her power to help us purchase through DirectBuy. Any company is only as good as its employees, and Angela is as good as people can be. Thank you.

I built a whole new house with Directbuy, and we’re very impressed with it. We discussed things with customer service and they answered our questions going back into our folder to re-order some things. The reps are very helpful, knowledgeable, and courteous, while the products are excellent. If anyone is doing a remodel and don't want to spend a great deal of money, I recommend DirectBuy. They can truly save anyone some money.

I have known about DirectBuy for years. Their customer service was perfect and the furniture that I have purchased from them are excellent. However, I have problems with the delivery service they used. And it has happened twice where the delivery service did not contact me to let me know that my item was in. It happened just recently and it took me calling them to find out that my couch had been sitting in the delivery company's warehouse for one month. I was concerned about that and what kind of shape it would be in.

I bought quite a few things from DirectBuy and I've been buying from them for 10 years. I furnished my condo, living room, dining room, bedroom, lighting, kitchen, and kitchen cabinets which matched my cabinets, rugs, and mirrors. There have been some circumstances where I contacted DirectBuy and they’ve been very helpful and quick to respond to questions. They always have someone available to talk to online.

I was planning to do some bathroom renovations and then I saw DirectBuy's TV commercial. I arranged an appointment and went there, and I became a member that night. I’ve been a member of DirectBuy for more than 10 years now and I have recently bought a table tennis table, some furniture for my spare bedroom and two LED mirrors for my bathrooms. There were periods when I would buy a lot of stuff and periods when I would stop. When I purchase, I would wait for two to four weeks or eight weeks, depending on where the stuff is coming from, but DirectBuy tells me a longer period for waiting than it usually is. I know that I'm going to get my purchase six weeks from the time of order, and I'm fine with that as it's on time. They call me and then we go and pick it up. Their shipping people and the customer service people are all good. I've known them for so long and they’re almost like a family to me.

I’ve been a member of DirectBuy since 2007. At that time it wasn’t too far away from us and the service was basically there or the showroom. We’ve purchased furniture, fireplaces, and fridges from them. But it's getting a bit frustrating. We purchased refrigerators this past year and had nothing but hassles and trouble with them coming in damaged. We called and we talked to the people a little higher up and we ended waiting forever to get our money back. When we were in the showroom, the people doing the inspections and looking after everything and the service was great. Now, it’s just dumped in the warehouse and all we get are excuses.

We were doing some remodeling then so my wife wanted to become a DirectBuy member. We've had them for over 10 years now. I've done a couple of projects and bought flooring, cabinets, furniture, and stairways. Some of their items are at a really good cost and some are a matter of saving. Buying things has changed now and it's more online which is somewhat good, but it's harder to find a few items. Nonetheless, I would recommend DirectBuy. So far, I've had a good experience with them.

Misti ** has the Service rep I have been working with for the past week on my order "The Wall of Thought". She was able to get the order to us ahead of schedule. After the order was delivered and the box was opened it was discovered that there was damage to one of the figurines. She was extremely helpful in resolving the problem. I would recommend to anyone to go thru DirectBuy based on the customer service. Misti did a excellent job and you should take her out for lunch... for a week.

I had the pleasure of chatting online with Lauren today regarding manufacturer availability and pricing. She was super attentive, friendly and helpful. Her professionalism and warmth shined through as she promptly addressed all of my concerns and opened a pricing ticket for me as well as answering many of my questions on hand immediately. Excellent customer service. I am quite pleased and will be shopping with you more! Keep up the great work and outstanding pricing.

I had reservations about the changes in DirectBuy since joining in the late '90s. Over the last week I have had several questions regarding products and delivery options and have received responses in 24 hours or less. All information has been provided and explained. I am reserving commentary on ordering furniture and custom window treatments. But so far, appliances and lighting have been excellent.

Lloyd Flanders chaise lounges - Leasha was absolutely amazing! She contacted the mfrg for me, asked all the important questions, got a print out of the actual dimensions, gave me a price and compared it to Pelican Reef. These are the chairs I will eventually buy if you have them on Club Exclusives in the spring. They are too expensive to sit around doing nothing for the entire winter.

We have been DirectBuy members for 14 years. Originally, my brother was a member and then my brother-in-law. I thought I could probably save some money so we became members. Back then, you had to pay $5,000 and nobody else could use your membership. You couldn't buy for family so it sucked. I have made a lot of appliance purchases and recently, I spent $30,000 but I'm not very happy with some of their policies.

We've been members of DirectBuy for 10 years now. We were getting started to build a cottage and we decided the membership would come in useful to purchase stuff for our build. For the most part, buying from them was excellent. But the last time I bought from them wasn't as good because they kind of forgot about me. I ordered a stove and paid for it. I called three weeks after to see where it was and they kept telling me that it was going to be shipped. And then they told me that they didn't have the stove anymore so they had to get in touch with the supplier and to do a different stove that was comparable. It took another two weeks after that and I was without a stove for five weeks. But overall, it's been a good experience and I've referred DirectBuy to other people and we have friends who joined because of us.

I asked for a price for OXO On Barista Brain 9 Cup coffee maker on a brand you use and was told you could not get it. I was given a list of brands that you carry and they do not meet the standards of my request. I originally joined because of the promises made for every kind of thing I could imagine purchasing, once again I am left with a poor opinion of what should have been a great investment in my future.

My husband and I attended a sales pitch at the DirectBuy showroom in our area. We were shown products, product catalogues, there was a wall of fabric samples for furniture, a large area of tile samples, another area of hardwood flooring, as well as kitchen and bathroom cabinetry, appliances, lighting, etc. We spent over $4000.00 to purchase a membership as we were beginning renovations on our home. Then the showroom abruptly closed under rumour of wrong-doing. Now all we have is an extremely expensive membership to... on-line shopping. No samples to see actually colours or to feel the actual quality. No ability to take those samples home to see how they actually go with other fixtures and furnishings.

Ticket number is order number. Phoned Valarie as unable to change location of Direct Buy unit for delivery. Valarie explained the process and outlined a solution. When she was able to expedite the process faster than originally thought, she sent an email back to me so I could process my order quickly. Great service and follow up.

I was building a house and needed a lot of less expensive stuff than retail so I got a membership with DirectBuy and I’ve been with them for eight years now. I purchased for living rooms, dining rooms, and bedrooms projects, and bought chairs, blinds, and bedroom suites. DirectBuy will work well if one is a planner and isn’t used to just going out and buying what they saw Saturday morning at the mall. If one expects to get straight out of the catalog and delivered to their home by Tuesday, they’ll be awfully disappointed. The ability to order and expect a decent delivery requires a lot of planning and one's got to estimate the construction project. In terms of the quality, they’re the best I can buy so far. I experienced good product, people, and value with DirectBuy.

Emma in Customer Service did a great job of helping to resolve a few minor problems with the furniture that I bought. She kept me informed, followed up with the vendor, told me exactly what she needed to support my request, and followed through with paying for the repair. It was excellent service.

We were doing a major renovation so we thought we could save some money by being a member of DirectBuy. We've been members since 2013 and got two kitchen cupboards, kitchen counters, and two bathroom vanities. Plus, we bought all appliances, a sink, and faucets for the kitchen. All the people we've dealt with were very helpful and the kitchen designer was a wizard who really knows what he was doing. The stuff they sell is expensive but it's all good brand stuff and has excellent value.

We had issues with our bedroom set **. Emma Merchandise Specialist at DirectBuy 8450 Broadway | Merrillville, IN 46410 helped us replace the pieces that were not working. Emma did a fantastic job taking care of us.

The DirectBuy reps walked in the front door where I was working and introduced themselves. I looked into DirectBuy and it seemed reasonable. I got to know the people involved and they seemed like honest ones. I’ve been a DirectBuy member since 1998 or 1999 when they opened in London. They discounted the price for me a lot. I was purchasing some large ticket items at the time and I thought, "Well, I'll give it a try and see what it's like," and it went well for me. I’ve purchased high-end office furniture, living room furniture, and a lot of other things as well. Everything has been good but their shipping and handling fees are way above what we originally agreed upon. The original owners agreed they didn't charge me that at all but now that they're no longer there and corporate is taking it over, I have no choice but to pay so that's the only thing that I didn't care for. It's a little more impersonal and not as easy to purchase with.

The first lady was very helpful and passed me on to the correct department where Barbara ** was able to solve my problem and complete my order for me, sending it to the address I wished it to go. They both were a great help. Merry Christmas.

Paid over 3000 dollars for membership that I rarely use. The shipping cost, especially on big products, cost almost as much (if not more), as the product itself. So really you do not have much of a savings after shipping cost. Horrible customer service and will not honor what the clubs said they would do when you first sign up. Even with a signed agreement. Very big scam! Do not waste your money!

The customer care person was one of the most informed and affable persons I have spoken with for a very long time. Congratulations on your hire. It is just one reason I continue my membership with Direct Buy.

The reason for my call to is to adjust and order and check on a gift membership for my daughter and son-in-law. Steve, the DirectBuy person was very courteous and supportive of my needs to correct my order and to follow up on the possibility of a gift membership. The was professional, supportive and accurate. All that I needed during this call. Good Job Steve!

At the time when I bought my first house, I became a member of DirectBuy as I saw some advantages and have taken a discount on all the products. I've been a member for 15 years now. Most of my purchasing experience with them has been good. Sometimes, it takes a little longer to get some of the product. Sometimes, it takes six weeks and sometimes, they say it's six weeks but it shows up in a week. Other than that, everything was fine. The quality of the products has been good as well. I've already told several of my friends to join DirectBuy and buy stuff.

What I was told and what happens are very different. Jeremy at DirectBuy escalations was timely and considerate but, an escalation of my complaint was a waste of both his time and mine. The travel person simply said I was wrong and even if the salesman told me one thing it was not the policy. When I pointed out that their hotel specials were more expensive and less flexible than the hotel website, she said I would get credit for the difference if I booked thru them. My $2000 joining fee paid for my 2 vacations -- a fair price, not a great one. After my original complaint they allowed me to book one of their quarterly deals but, I will have to pay another $1800 to be able to book a "deal" for the next to years -- Not much of a deal??

I placed an order on 11/1/17 and inquired about an additional piece to order. I never had a response and made a second inquiry, again no response. Today I used the online chat person and was able to inquire again. The person who assisted me was very helpful and has put another inquiry in regarding the item I want with the concierge service. I hope to hear asap.

We were interested in a sectional, but needed to know what colors it came in. The Live Chat agent Brianne was very professional and answered all our questions. We've been members for many years and have always had great service.

We were renewing a house at the time we became a DirectBuy member in 2003. In Victoria, where I live, there's no showroom which makes purchasing a little more tedious and time-consuming because I have to find the products that I'm looking for at retail and then figure out what it is I really want. But when I joined up, there was a showroom where I could touch and feel the different products and look through catalogs for colors which were really beneficial.

I've been a DirectBuy member for more than 20 years. I liked their pricing and we were moving and building a new house so there were a lot of things that we could use it for. And also, the down payment was much lower than it is today. I've purchased mostly furniture, appliances, kitchen cabinets, countertops, granite countertops, and a lot of tiles from them.

Sunita at Markham: I was having trouble with the time restraints through another employee. Feeling frustrated, Sunita came to my rescue and stepped in to take over my kitchen design. She went above and beyond helping me even though she had other items to work on. I really thank Sunita.

I've been a member of DirectBuy since '99. I was building a house at the time and they have a very good set-up. You could even go to their showroom but over the years, they've evolved. The showrooms went out of business and now everything is online so we don't have to look at the books either. Interestingly, it's working okay. The only problem is this delivery situation. I have a lot of rental houses and I've done a lot of purchases, including locks, set bowls, high-end furniture, cheap sofas, light fixtures and kitchen cabinets. I used to do a lot of kitchen cabinets but now there is no showroom and I worry about the delivery. It doesn't sit well with me to waste my time over the delivery.

I've been a member of DirectBuy for over 10 years now. We were building the house and I purchased a lot of furniture from them. I also bought cabinetry, flooring, tiles and dishware. The quality of their products is excellent and I've been really pleased with DirectBuy. The membership fee has been well worth my while. I've gotten more than my money back since I built a house.

We bought appliances, furniture, kitchen cabinetry, bedding, mattresses and more from DirectBuy. We were getting ready to build a retirement home and the savings from becoming their member were way too obvious to pass up, so we became one. We’re also very happy with the quality of the products and in relation to the cost, it was good too. However, purchasing from them changed dramatically. In the suburban, we had a store close to us so it was very easy, but now that we're in a rural area, it wasn’t. We wanted to do window coverings but when I contacted them, they said there wasn't a rep in this area to do that and it would be the case as we do more stuff since we're too rural to use a lot of personalized services. I wouldn’t recommend it for someone in the rural area who wasn't doing something major for the cost, but if they were building a home like what we did, I would definitely recommend DirectBuy.

We used DirectBuy when we were renovating our house and it was good for bigger items we found. We downsized and moved into this place last year. It was an old house and we had to do a lot of renovation. DirectBuy offered us three years for a really good price so we took it. We did carpets, floors, and appliances with DirectBuy. We also bought a table and chair set. We know we’ve saved money with them. When I went to the store ordered the table and chairs, I looked around and found the same thing for $500 cheaper. The quality of the products we've bought from them was good.

Sunita ** from the Cabinetry at Toronto North Easy was an absolute please to deal with. She went over and above to help me with some items I needed replaced in my kitchen. I wish all your employees were as good and helpful as she.

We've been members of DirectBuy for almost 20 years. We've had a great experience and we're really happy about it. It is a good opportunity to get some better quality stuff for less money. We just built a house so the membership was very handy. We used it for furniture, appliances, sinks, faucets, bath, and bathtub. It was quite easy to find things when you knew what you were looking for. And we were fortunate enough that we live close enough to the actual club so we often went by in person and looked through the catalogs. The quality of the products are great and we’re really pleased. It's worth the cost of the membership, and you get the better products for the price that you pay. We’ve already recommended DirectBuy to some friends.

I have been very impressed with Michelle **. She has been great with getting me prices and always responds to my emails quickly. She is also very patient with me with making decisions. Michelle made my shopping experience painless. I also had a great experience with Trudy. She helped out when Michelle was off the day my order arrived and my Bed came with the wrong fabric from the manufacturer. I had to reorder and am currently still waiting for my bed. Thank You!

We were building a house so we figured we could save some money by becoming a DirectBuy member. I've been with them for 10 years and I mostly buy furniture from them. Usually, I like to go and see what I’m ordering, find it at some store and know exactly what I’m going to get. But for the first time, I didn’t do that and I was really disappointed in it. The color is off on the couch I just ordered and we do not like it. It’s a little frustrating at times, but overall our experience has been pretty good. I recommend DirectBuy if one is buying a lot.

We've been DirectBuy members for a very long time. We were moving and we had some stuff to buy and it was worthwhile for us to join them. We bought mostly furniture and their prices were good. It's nice to navigate their website, but I used to like going to the club and being able to look through catalogs and pictures. They don't have as many pictures in the catalogs now and there are fewer catalogs available. It's mostly online now. It's nice to be able to flip a page. But so far, everything's been really good and they actually counsel me which products are better than others. I'm really happy with DirectBuy. They offer good quality and easy shopping.

Delivery of 2 Capel Area Rugs - While I came into this delivery unhappy about the extremely short notice we got about it as well as confusion about an alternate delivery address which we had coordinated with Ben at DB well in advance, Diane was very helpful in sorting it all out and all's well that ends well, in this case.

There’s no point in having the mattress without the bed.

I’ve been with DirectBuy since 2005 and there was a showroom right by where we live. We've bought appliances from them. We did our kitchen, cabinets, flooring and we did a lot of granite. We bought carpeting through them, plus furniture. It was always excellent because I could just run over to the club. It was a five-minute ride. Plus, quality has always been excellent. Then, they've shut down all the showrooms.

Although it took quite some time to resolve the issues totalling almost 3wks. Pamela and Linda both worked very hard and worked over and beyond to provide excellent customer service. The vendor was very difficult to work with and many unethical issues came up with them switching the product without informing me or DirectBuy with a product that was inferior to what I had ordered and actually had a cheaper price point.

I have had a past littered with negative DirectBuy experiences and recently felt compelled (not even sure why because I felt I had given up months ago!) to send them a nasty-gram to tell them that they'd wasted enough of my time with their gimmicks. Well, I was humbled by a response from a genuine Member Care Specialist, Alyce, that actually took time to explain a misunderstanding (no one had done this before!) in policy that would've saved us A LOT of prior headaches, saved us A LOT on a Palliser couch purchase, and given us A LOT more value out of our membership. I am not proud of how I handled myself, but Alyce treated me with respect -- actually, more than that! She treated me as if we were friends! Thank you Alyce for turning the whole "thing" around. I'm certainly humbled and am so sorry for my attitude! :-)

I had mistakenly failed to order a second pedestal for a washer/dryer in Exclusives. I was having trouble finding the matching pedestal online through my phone so I used the Live Chat feature. Brianne quickly found my matching pedestal and initiated an order request for me. It was super fast and convenient. Thank you.

I have used my membership with DirectBuy to purchase mostly home remodeling stuff and some electronics. I let my membership lapse for four years because I moved away. I was not getting the value out of it. Then, I've gotten a few more things that needed to get done, and I took a look at it again and gave them another chance. It's much better now. The concierge folks are great now. Previously, they didn't have the information and I had to go to the club in order to get any pricing, or I had to email the club directly. Things have definitely been streamlined and it's definitely better than it was. The delivery experience has also gotten much better because now they’re delivering directly to the home, and I don't have to go to the warehouse to pick my stuff up so that's awesome. In the past, it was really difficult to tell once an order was placed and how long it was actually going to take to show up.

We've known about DirectBuy for quite some time and there was a one in Alberta. We went there and they gave us an appointment to go for an orientation. We bought a membership because we sold off our stuff when we moved from Manitoba. We were building a home in Calgary and we needed to furnish it. The amount that we were paying for the membership was going to save us lots of money in furnishing a new home and we've been a member since late 2005. We purchased Hunter Douglas blinds, vertical and sliding back panels, a bedroom suite, a kitchen table, coffee tables, end tables, office chairs, and TVs.

I enjoyed my experience with DirectBuy. I knew about them in 1986 when it was called the United Consumers Club then. It just transitioned to DirectBuy throughout the years. I like their pricing, and I bought a lot of the products from them. I've bought a sofa, as well as a three-piece bookcase. In the long-term, DirectBuy is a good investment. I ended up saving a lot of money throughout the years of purchasing products from them.

The DirectBuy team was in town and they called me for a meeting. The membership fee is a bit high but my wife wanted to be a member. We’ve been with them for at least six years. They opened a vacation club, and I bought a vacation package from them. I did it over the phone and the interaction with their rep was nice. He had a great place where I've already been to and I went back twice that year. However, most of the stuff in DirectBuy is expensive and I'm just a normal person. The catalogs show pictures but won’t show you the prices upfront, so you're buying in the dark. That's nice if you can afford it. I buy a barbecue grill every two years and I wear one out, but I don’t need a $3,000 barbecue. You don’t know the price until you buy it and then they send you the catalog.

We have been DirectBuy members for about six years and are thrilled with the service we get from Pat. She gets back to us immediately with answers to any questions we have and given our lack of knowledge on things like flooring, etc she is always very patient. Enjoy dealing with her.

I was trying to renew my subscription this morning and realized my renewal fee doubled! We paid our 5000 buy-in fee years ago. We were told the renewal would always be $150.00. I don’t buy enough from DirectBuy to justify a $300.00 renewal and I am very disappointed they are trying to gouge me now after all the years we have been members.

Living in a city, I am very limited in what I can buy, but through DirectBuy, I have so many choices at great prices. 14 years ago, friends told me about them and I wanted to save money and get much higher quality products than I could afford. I bought lots of furniture, stereo equipment, flooring, table, chairs, and plumbing and the experience was excellent overall. The website removed a lot of the product off which is fine because there're so many products. I just go to the manufacturer’s website. The quality of the product is very good and the people I deal with have been excellent. DirectBuy is a fantastic company and the staff is very helpful.

Dealing with Pamela was just fantastic, she was so caring and responsive to our situation and kept us updated regularly on our situation. Pamela has exceptional customer service skills and truly great with customers.

Quiana took down all of my information and forwarded it on to the Concierge Shopping Division (Carla **). I had about 30 carpet samples I needed and there was so much information. She was with me on the phone for quite awhile and never did I hear angst (feeling of dread or worry, anxiety, worry, trepidation) in her voice. This kept me calm. I am pretty focused and want things done now but we both knew in order to get the task done we had to work together. She was very patient and kind. This helped me to respond well with the next person once they were in to answer more questions. I had not called back and already I had an email from Carla ** letting me know she had already ordered samples and they were on their way to my home. You can order 6 at a time and she has stayed on top of that. I will purchasing my carpet, pad and installing through Direct Buy! Thank you so much for making this as easy on me as you possibly could.

Paul helped us through each step of ordering our mattress. I do not like to order online and he was very helpful and knowledgeable. Had a small glitch at checkout and Paul saved the day. YAY! Thankful he was the care team member we spoke with. Thanks again.

I requested the estimate time of delivery and if the item will be brought in and placed where I wanted it. The agency reviewed my order and informed me that they will place it where I wanted it. She was very attentive to my request.

We have DirectBuy since 2003. We were building a house at the time and it seemed like a good idea to become a member because of the savings that we thought we would get. We've used our membership a lot for buying furniture, window coverings, windows, flooring and appliances to name a few, and we’ve had very good quality items so far. We had a problem with some window coverings but that was resolved. We've always bought named and well-known products and I do quite a bit of research when I buy stuff. We're very happy with everything and if a friend is in the market for savings and better quality products, I'd recommend DirectBuy to them.

Your staff member found my old order in no time and assisted me with getting a help ticked processed. She was very knowledgeable and courteous! She walked me through the entire process and was very helpful. She explained what all I needed to do to get my new order completed. Thank you again!!!

I was very satisfied with the service I received. Sunita has always been very helpful and prompt to respond to any questions I have had. If she needs to she is not hesitant to take the time and find the information I need. Great job.

We haven't installed the cabinets as of yet, but the designing and ordering of the cabinets went smoothly even with changes and unusual requests. I would recommend Dean at DirectBuy in Edmonton, he was extremely helpful and great to work with.

We recently had a issue resolved by Diane, a merchandise specialist with DirectBuy. She had reviewed a chain of emails I had with the manufacturer of some high end light fixtures we had ordered two years ago through DirectBuy. We had an issue with a total of 25 glass shades on three fixtures being defective. The glass was weak and prone to breaking when removed for cleaning. The manufacturer had admitted to this defect both verbally and in writing. They had offered to replace only 6 shades at a discounted price and the remaining 19 would have to be paid at full price. Within two days of Diane reviewing our case and in contact with the manufacturer she was able to call me and give me the news that I was going to receive 25 replacement shades at no charge.

Diane did a nice job getting my issues resolved. Seagull Lighting was also good about getting the replacement parts sent out, but it would have been better if things hadn't been broken in the first place.

We have dealt with Dean several times now on kitchen designs. We have always found him to be very knowledgeable, experienced and very professional. It is a pleasure working with him. He always acknowledges us when we are at DD regardless of whether we have an appointment with him.

Order came in earlier than expected. Design concept by Dean ** was great, Dean had great ideas and suggestions for my wife. We did have some damaged product from the shipping company but Dean took care of it with no problems. I have ordered more cabinets since and I am sure the purchase will be flawless. Warehouse staff were great, but I would suggest some better loading equipment. It would increase the volume out the door and make it safer for your staff. Talk to them. They know what they need.

I’ve been a member of DirectBuy for a long time and I’ve used them for travel and to purchase appliances, exercise equipment, and furniture. I like the value that they deliver. When I joined, it was several $1,000 to do so, but it's not nearly as expensive now. Other than that, my experience with DirectBuy has been very good. When I purchase from them, I give them the facts then they send me information. And it's just what I could see on my computer. But there's a gap when I walk-in to a retail establishment and do my research that way.

Dean & the team at DirectBuy did a wonderful job of design and after sales support... There was a problem with a short shipment from the manufacturer which was quickly and painlessly resolved. Very capable and conscientious... definitely would recommend.

Dean ** designed our kitchen for our new home. He was very patient with the many changes that occurred over our overall design process for the house, that in turn affected our kitchen. He gave us several options for how appliances could fit in and supported us with specs when asked. The samples he ordered for us were literally carried around for over a year to help us make various selections. We have been installing our cabinets ourselves and he has been helpful and responsive with warranty issues. He did a fabulous job with the design because everything went together well. Throughout the process he has been very friendly, and responsive to our questions. Dean was knowledgeable and pleasurable to work with... He heard our dreams and made it a reality!

Dean did a great job of helping us put our cabinet order together. Since we worked through e-mail for a lot of the project he was quick to answer questions and assist with the design. A couple of face to face meetings to confirm everything and place the order made for accuracy and a great installation. Considering the size of the order we were happy to only have a couple of minor warranty items that were dealt with efficiently. Thanks Dean, I would definitely recommend your services to others.

I had my heart set on a certain bedroom collection that had been discontinued but thought I would check DirectBuy anyway. I am so glad I did, Lauren was so sweet and helpful. She took the model numbers and names and they their best to deliver!

Lauren assisted me in figuring out which Natuzzi Editions reclining sofas that DirectBuy carries. This required her to check on about a dozen models. She went beyond expectations by suggesting she contact the supplier on my preferred model. Outstanding support!!! Thanks Lauren!

I've been a member for 10 years and have bought stuff for the house I live in, like light fixtures, tubs, flooring, and carpeting. Plus, about two weeks ago, I bought two chairs. If I need something, I go online and see if I can find it. If they have the brand that I want and it has a good price, then I'll buy it. It's expensive on to get into it, but if you're building a house or if you make a lot of purchases, then it's worth it.

I have been a DirectBuy client for over 10 years. It appears they "gave" me some travel program in 2014 as a valued member. I remember I received 2 phone calls in 2014 from their Rep trying to get me to sign up. With each call I said, "NO... I have no desire for a travel program NOW or EVER!" When my renewal for this year came up I told the Rep I would not renew as the membership was over $400.00. The Rep said, "Well how often are you using travel program??? We can save you over $107.00 on your 2018 renewal if we cancel the travel program." I have never sign up for this program. I did not know my husband had mailed a check to them for 2018 membership. So, they are refunding me 107.29. However, I feel they own 2015, 2016 and 2017 as I never signed up for this travel program nor have I ever used it.

My wife Carol and I experienced challenges with our Pelican Reef order beginning in August 2016. Alyssa was assigned the task of assisting us. Alyssa was on top of everything from day one through the final resolution of our order, which was returned and fully refunded to us. I must say we were quite impressed with Alyssa's dedication to bringing this to a satisfactory closure for us. We can't thank Alyssa enough. We are working on our "replacement" order with Gretchen and she has been very helpful as well. Generally speaking, we are satisfied with the level of customer care we receive from DirectBuy and hope this continues with our future purchases. Thank you for the opportunity to share what could have been a horrible shopping experience turning out as positively as it could have.

Terribly disappointed in the quality of responsiveness from vendors. In addition the vendor list continues to shrink. Pricing has changed dramatically and am not finding the values and savings experienced when there was a service center.

I've been a member of DirectBuy for close to 20 years and I've had an excellent experience with them. I used them both for my own property and my income property. My wife used the concierge service and ordered stuff, which was great, while I bought stuff that I put in the cottage. We also had some KitchenAid appliances from them but we had to replace the stove and the fridge. They could've been better because I had to replace the control board, but they lasted for 15 years so that wasn't too bad. Then I bought a new Samsung stove two weeks ago but it was defective the first day. So I called Samsung and they sent somebody over and fixed it.

When we first joined DirectBuy, we were remodeling a house that we had bought, so we bought quite a bit. Then we bought a home in North Carolina that we remodeled and we used them too for appliances and different items. We’ve used them on and off and originally we were attracted to the price. Some of the items that you can get in there are really cost-effective. And, because of the value there, you can buy the higher-end items that you typically may not have bought. Ordering was easy because I already knew what I wanted. If you didn’t know exactly what you wanted or if you didn’t have a part number already, sometimes it’s a little hard. But for the most part, it’s good. For all of our major purchases, we would go shop and see what we wanted, then go to others and see if it’s available. And, they always deliver within the time frame. So far, it's been a good experience.

Just finished speaking with Lauren on the live chat. She was quick to help me with a request which was wanting the purchasing information for a table. I've used the live chat feature a few times and am more impressed every time. It is so convenient and I love that I don't have to make a phone call and sit on hold to ask a simple question. The service has been excellent every time.

I placed an order for an Automatic Transfer Switch, (ATS), from Briggs Stratton then placed 2 days later placed an order for the 35kW Briggs Stratton Standby Generator. I asked for an accurate ETA and got nothing. Due to the fact that I received the ATS with no notification of the order being placed or a ship date, I called in and spoke to Alyce as I was concerned about the delivery of a 1 tonne generator with no one at my house to receive it. Alyce impressed me with her professionalism, responsiveness and considerateness for her fellow employees. I am not so impressed with the specialist handling my orders as I feel she is hiding behind a flawed process! How can you call it a concierge process when a week passes and you haven't checked on the order?

Ceiling fans and shower doors - Tosha has a very pleasant voice and uses clear and good English. Stayed on the phone for quite some time discussing my needs. I have decided to renew my membership as a result of our conversation yesterday, Saturday, November 11. I look forward to more interactions with her.

I would recommend DirectBuy to a friend but only under certain circumstances. First, you got to have a lot of money, plans the things you're going to spend money on. We did that and told people to go with DirectBuy if they’re planning on changing out all their appliances but otherwise, it may or may not be worth it. However, I had mostly positive experience with DirectBuy. We got some discounts from them on some items we needed when I bought the house. I’ve been using DirectBuy for appliances and we’ve purchased about five appliances in total that we buy one every two years. Two of the first appliances we bought were gas ranges. We also got a fridge for the downstairs suite and a dishwasher for the downstairs suite for my folks’ place. I loaded that place up with appliances.

Live Chat - My request was answered within a few seconds and Alma was efficient and quick with a response to my question. Alma also offered further assistance which was appreciated. Great service today.

I called today to inquire about a chair and spoke to Quiana. She provided pleasant, clear, professional and extremely helpful service. So much so I asked for her name and added it to my contacts so I would be sure to ask for her in the future!! You have an excellent employee in Quiana!

Lorene ** did a great job tuning and supporting me during a recent furniture purchase. We went back and forth 3 or 4 times and each time she turned quotes around very quickly. I appreciate her attention to detail and ensuring we had the right items on the order. Thanks!

Angela is an absolute rock star! I'm building a new house and she helped me with all my carpet needs including padding. Helped cross reference carpets for styles you didn't carry, get specific pre-cuts per my builder, and resolve a lower quote I received on one style. She all this with speed, efficiency, and awesome communication. Thanks!!!

Andrea was extremely helpful and answered all my questions in a clear and professional manner. I have recommended trying Direct Buy to a neighbor that dropped their membership two years ago. They were going to call and review their options. Andrea was great!

Contacted Alma at live chat to see if you offered a vendor for office furniture for a commercial office. She suggested the home office furniture but that's not what I am looking for. She suggested contacting our local office for a vendor. Very courteous.

I checked the DirectBuy (DB) website for a delivery update and it indicated that the orders were delivered. I contacted DB customer service to notify them that the goods (GE Appliances) were not delivered. Pamela contacted me soon afterwards and followed up with the supplier and myself several times until the order was finally delivered. The supplier was a little difficult to work with but Pamela was excellent and her persistence is greatly appreciated. The delivery company provided good notices just before delivery and delivered the goods safely.

Having the ability to chat with a representative in real time is excellent customer service. DB customer service has always been eager to assist and research situations that are sometimes complicated, but always pull through!

I was trying to purchase replacement appliances damaged in hurricane Harvey. I was excited to see the Black Friday special being offered and quickly chose all my appliances and put them in my cart. After going to my cart to review the contents, a red rectangular box appeared across my screen telling me the vendor appliances were not sold in the USA. I could not proceed to checkout and purchase the appliances.

Pelican Reef Outdoor furniture - I wish to purchase a set that is on the Direct Buy website but wanted to order additional merchandise from the supplier and needed to find out pricing and availability. Freddy was very helpful and created a ticket with the request. Thank you.

I was looking to contact DB to see what the status of my order when I came across the Chat link. I clicked on it and was almost immediately connected with Lauren. She was very knowledgeable and quickly helped me. She was very polite and promptly helped me resolve my question.

Order of Emtek hardware - The representative who assisted me today was knowledgeable and courteous. He located the products that I wanted to order and wrote a ticket for a quote. He answered all questions. I was extremely pleased a plan to continue to utilize my membership in DirectBuy.

Brianne assisted me today with a price quotation for a Schlage power lockset not available for online ordering. She was prompt, courteous and asked all the right questions. My experience with Concierge Shopping was excellent.

My wife and I were frustrated when a sectional we ordered (Elite Leather) was damaged when it arrived. There were scrape marks on several seams and the back. We declined to take possession. We were also confused as to whether it was the right couch (it was). Misti ** was our DirectBuy representative. She is a superb representative of DirectBuy. She handled our case perfectly in every respect. The tech that was assigned repair of the couch also did an excellent job. The couch was repaired at the warehouse of the shippers. They also were professional, prompt and courteous. The couch is now in our home and, although we would have preferred that it arrive in perfect condition, DirectBuy and its representatives did an excellent job in remedying the issue.

I believe the customer care rep that I spoke with is Audrey, I'm not sure. I hope you can find out. I have spoken to her in the past and she ALWAYS provides EXCELLENT customer service. She's upbeat and easy to laugh. She is a great listener and a good problem solver. I always feel like she honestly cares about the client experience. Kudos! Job well done!

I called with questions and was very happy with Linda's assistance! Very helpful. Very professional. A pleasure to work with. As a business owner I would hope my staff would be as competent!! Awesome!

This was my first Concierge shopping experience with DirectBuy. I was very pleased with the service and politeness of the agent - Barbara **. She confirmed everything and ensured that I had the correct items. The process was very efficient.

Many thanks to Eileen ** for her prompt and accurate response to my questions about an order delivery and size. This concierge service is a valuable tool for Direct Buy members! I have used it on several occasions, always with helpful results. It instills confidence to know there is someone available to help when you need it.

A produce I ordered last week was just posted as a club exclusive. Brianne has instilled confidence that my DirectBuy membership was a smart decision. I was informed that you will be refunding the difference and I couldn't be happier with DirectBuy's integrity and customer care. I will continue to renew my membership and will recommend your services to all of my friends and family. Please keep this up! I have noticed tremendous improvements over the past years!!! Well done.

I went to the open house. I had just purchased a Carter furniture sofa and paid $1,200 for it. And then when I came to a bunch of their catalogs, it costs $600 sign-up rate. I like the brands that DirectBuy carries and represents so I decided to become a member. The purchasing experience is okay. Their website is very user-friendly. I usually will email them I want, and if possible, a model number, which I find either from somebody else’s website. Also, the items I purchased from there are of great quality. However, I had some issues with delivery on some things earlier this year. It was a fiasco. They said they were shipped, then they were not shipped, and then they were lost, and it was very frustrating. So those are issues I had in terms of follow up. It was nuts but it got straightened out.

Was looking for a women's equivalent to a men's Nike golf rain suit (men's was found on website; women's not). DB employee was quick study and initiated efforts to contact vendor to see if women's rain suit was available. Good customer service, good attitude, and appreciated.

Douglas did a great job of clearly and accurately reviewing the renewal policy and options. I was thinking about not renewing, but after talking to Douglas, I decided to renew. He truly did a great job.

Theresa ** was very helpful and efficient. She had to do some research... and she did it quickly and accurately. Good job... DB has lots of vendors... but she obviously knew how to navigate the system... Calligaris is a favored vendor of mine, but their options for finish and fabrics are always hard to decipher. Concierge shopping is a must for this vendor.

I asked if Quiana could send copies of my previous invoices. She was able to provide me with the information needed and also help me with updating my personal information in your database. She was very helpful and was able to give me additional insight for the future once I start building my house.

Alyce was professional and courteous. She understood my needs and help me resolve my issues. I questioned why there was an address on my account I didn't recognize. She research it and until I was satisfied. She assisted me in finding a designer for my upcoming project and she gave me the names of local contractors in my area, which is what I was calling for. She also made sure my request to have the co-member on my account removed got to the right place. I was very pleased with her level of customer service. Thank you.

I just got my yearly membership dues and they have jacked them up $100. I don't think they deserve another dime. When I joined they had a local store where you could go and look at the quality of the products. Now, they have closed the store and want you to buy high priced products online. What a ripoff.

We bought all of our appliances from DirectBuy. We bought a sink, faucets, some flooring, some tiles, and some toys for the kids. It's easier making purchases from them now than it was 11 years ago because we used to have to go to Fort Worth and pick it up, but now they’ll ship it here. The shipping is good. It gets here really quickly. DirectBuy has a good process and a good deal.

DirectBuy's competitive price made me go with them and I've been a member for about 10 years. I've purchased everything through them, from electronics and appliances to hardwood and blinds and my experience has been adequate for online purchasing. However, I sometimes find myself going to the company's website and look for more information when I look at the descriptions to know the details of the products. But, they were extremely helpful whenever I call and I’m very satisfied. I get products that have good quality, good prices, good deals and ones that wouldn’t be available for me.

I spoke with the rep about our power recliner that would no longer work. It is stuck in the reclining position. The rep was extremely helpful, took all the information and scheduled someone to contact me. She was very knowledgeable and did not waste any time as so many people do when you call for help.

We ordered a square table through DirectBuy from Dinec. The table ordering process was made very easy because we worked with Amanda. She was amazingly helpful. We found her always receptive to everything we asked for. Thank you DirectBuy for putting us in contact with her and making this process much easier for us. Loved the table and loved working with Amanda.

I have been a member of DirectBuy since when it started back in the day when it used to have the local store that you can go into. I joined DirectBuy about 20 years ago. At that time, the membership fee was $5,000. It was an opportunity that we could buy good furniture from manufacturers at discount price because furniture has such a tremendous markup on it when you purchase from furniture stores and other places. A lot of the things in our house was bought through DirectBuy.

Crystal was easy to work with, knowledgeable on the product lines, and especially helpful when discussing the order over the phone. My cabinet order has gone smoothly so far and I will be recommending DirectBuy to friends for their kitchen projects.

I called your customer service because I needed to have my memory refreshed about the additional charges when buying an object. Your representative was very helpful, courteous, and knowledgeable. She answered my questions thoroughly. It was a pleasure speaking with her.

I cannot remember the name of the gentleman I spoke with. I should have written it down. I asked if I could get other doors that were not on the DirectBuy website. He explained yes and gave me the number for Therma Tru design assistance to speak with them further. He answered all my questions including a question I had about the DirectBuy app.

Excellent follow up provided by Julie. She continued to provide the status of my order. Julie was AWESOME. She made this process much easier to bear by keeping informed of the status. DB need more associates like Julie.

I was unable to place an order for a door from Therma Tru but not because of any lack of attention from Theresa. I have been trying to replace a window with french doors for a year with no luck. They do not offer them either but when I suggested a possible alternative Theresa was "ON " it. Thanks!

I want to thank my representative for her fast help. I was leaving the country and wanted it done before I left. Everything has been ordered due to great team effort. Thanks so much. It is amazingly easy to get things done with DirectBuy all because of your great staff.

Steve was a tremendous help in my search and inquiry today. I haven't shopped for furniture in some time and imagine my surprise to my local showroom being permanently closed search on Google today. I called the club number and was pleasantly surprised and delighted when Steve provided me helpful information concerning ordering, how to pick out my leather choices and a promise to forward my request to the appropriate department for further inquiry on a product.

I've been a DirectBuy member since 2003. Back then, we were going to do some major renovations on our house and we needed a furnace and various other things. Over the years, we've also bought tiles, cork flooring, linoleum flooring, an air conditioner, a full kitchen, including appliances, sofa, chair, paint, bed, bed frame, tires, bedding, towels, a television, outside intra-lock, as well as window coverings, like shutters and blinds. Plus, we bought a washer and dryer from DirectBuy twice. We're also waiting for a new front door from them.

I requested a quote for a Hooker Furniture product that I did not see on the DirectBuy website. Theresa worked with the price integrity team to ensure that I was got the best price possible. She also revised the purchase order for me when I said that I would pick up the merchandise from the MDX Group warehouse. Extremely pleased with this transaction!

We became a member of DirectBuy due to their pricing and also we were buying big volume and wholesale products. We would use DirectBuy mostly for housing projects where a plant is a big thing, flooring was a little bit and other knickknacks that we can buy there. In the early years, purchasing was very difficult. We had to send them the cash or a check and they had to receive it before we got what was purchased. We’re doing a project on our house right now and the experience with the concierge shopping is a little better. It’s a lot easier to pay for it since everybody pays with their credit card. Going corporate was a big thing for us and it makes it a little easier.

Was looking for electronic/USB chairside end tables. Chatted with Brianna and she was very helpful in locating options for me as well as links to the manufacture site for colour searches. Wife is happy, just waiting for final quote so I can get my order in!

I called requesting price quotes on several furniture pieces (Bradington Young). The prices will determine whether I go for 3, 4, or 5 pieces. The person helping me was thorough, polite, apologetic for the time it was taking to get all the info details. There were item numbers well as leather & nailhead options involving numbers. Of course this took time. She was pleasant, even cheerful through the process. Result? A pleasant experience.

Vinyl wood plank flooring - Our Direct Buy representative was pleasant and respectful. He took down all information from us, and judging from responses from Concierge Shopping he did so accurately. Thus far, we are pleased with the most recent experience. We have not used Concierge Shopping before and quite honestly have been disheartened with the company due to minimal savings and long delivery times of product.

KitchenAid Stand Mixer - Russ was very good to work with, he ensured the specific items I ordered were available and addressed every questions effectively. I would recommend him; as his professionalism and eagerness to ensure my order was exactly as required. I will struggle through the 4-6 weeks waiting for my order!

I needed order history from 2012 which was not available online. I used your Live Chat and Lauren was very helpful. She sent me what I needed immediately. I truly appreciate the timely response to my urgent request.

Holly provided some of the best customer service I have ever had the pleasure of dealing with. She emailed, when I didn't respond called and ensured that I was 100% satisfied. Not only that but followed up today. Thanks Holly for a great experience!

I have been trying to set up a service call for my Spirit Treadmill since 10-14-17. So far I still have not gotten a date for someone to come out to take a look at the product. Faye was helpful in trying to expedite a solution to this problem. Thank you.

I have no idea why some pages are priced which is great but others are not. This is a royal pain to have to call when you can't get online, to get pricing and in some cases you have to make believe you are checking out just to get the price. I had to call because I was not able to get online due to a problem with my password. Kyle is a SAINT and so patient and helpful.. You are very lucky you have him. He straightened everything out for me and I publicly thank him.

Theresa was great. She gave me the red carpet service today. I had a challenge and she followed through personally to the end. She could have transferred me to different departments but she didn't. She called me later the same days as she said she would and gave me positive results. I was a happy customer. Can't wait for my delivery! Thanks Theresa.