DirectBuy Reviews

I used the live chat to request flooring samples. Kanjiro was very pleasant, helpful, and quick with his responses. For what he could not answer he forwarded to the right resource. I look forward to receiving the samples. Thank you.

If you look at the prices of the items that sell in the store, they are much cheaper at Direct Buy. We built a house and our membership was paid by with the windows we bought. Aside from windows, we also purchased floorings and blinds. I even had a decorator through them. They provide good customer service. I'm quite pleased with them. Because of this, I tell my friends about DirectBuy all the time. While they think it's good, the membership is fairly expensive. The membership is more than what it used to be when we started. However, we're very pleased with them so far and we have not had any issues at all. We do save money, which is important these days.

I was extremely happy with the two people I talk to today especially the lady who answered the phone. She had so much patience and was so kind. I can't imagine having better service. She is a 10 star!

I have worked with Amanda for nearly a year on various remodel and home furnishing projects. She is always professional, timely and has had some fabulous design recommendations. I truly enjoy working with her.

Cynthia in Member Care provided accurate and thoughtful information, and was helpful in obtaining copies of prior orders from Direct Buy from years ago. Jennifer in Membership renewal was also very helpful. In 2006 we were very put off by the pressure tactics and steep initiation fee of $5000, but joined given the $ savings in building a new house. The web interface undoubtedly has improved; I understand the showroom near me has closed. I will consider re-joining. Some of the order issues in the past were I think largely from the vendor and not Direct Buy and Direct Buy was helpful in resolving them.

Briggs & Stratton Canada. We have been members since 2008 and Danting ** has been the most professional and quickest responding member of your team I have ever dealt with at your desk! She is fast and very accommodating! Unbelievably great service. I have nothing but good things to say about her and I will continue to seek her when ordering from your firm.

A DirectBuy mail-out was sent to the house one time when we lived in Moncton. I was building a house at that time and thought that would be a good time to join because I had lots of stuff to buy. I bought all kinds of stuff such as appliances, furniture, kitchen sets, mattresses, and bedroom sets. The items were good for the price that I paid. However, the website’s a bit difficult because when I bought the membership when I lived in Moncton, they had a DirectBuy store there so I had a place I could go and get help for things. So that’s a bit of a downside from when I first got the membership. It would be helpful if they had stores in this area where people could go and look at things and touch and feel them because it’s hard to look at pictures sometimes. And then when they get it, sometimes it isn’t exactly what they thought it was going to be. But all in all, with everything being considered, it works as well as any of my other online buying experiences.

From the first phone call to the last all involved were knowledgeable, well trained, courteous, and followed through. Carol was the last person to handle the order and quickly got my answer about delivery. Job well done.

Quick shout-out to Robert ** for helping in the purchase of our Napoleon BBQ. Robert was extremely busy during the Napoleon BBQ promotional event yet took the time to answer all my questions in detail. Robert was on top of the order keeping me updated via email and phone calls during the whole process. Robert's attention to detail and customer service focus is to be commended. Keep up the Excellent work Robert, we will be sure to work with you again!

I called in to find out more information about the membership now that there are no longer showrooms to visit. I do not remember the person's name (even though she gave it to me). She was very personable, knowledgeable and helpful. She made a difference on whether I kept the DirectBuy Membership which I did. I have been a member for 10 years or so. I appreciate the great phone service I received.

Emtek Order/Shipment - DB person was friendly, happy to help with my inquiry and got back to me promptly. They seemed genuinely happy to help with any concerns/needs that I had. Love love the new DB, stress free, online shopping made very simple!

I was building a new house and I was able to get better pricing through DirectBuy out of three local sources. I’ve bought appliances, furniture, carpets and some electronics and my online purchasing experience has been good. Buying from DirectBuy depends on the circumstances but if it’s going to be a number of big-ticket purchases on products that DirectBuy carries, then let it go. You could save the cost of the items on the shelf.

I called DB today because I foolishly placed my order online instead of with a concierge... Ordered the right things... wrong colors... Quiana was kind enough to straighten everything out for me!! Whew.

Information on bar stools - Steve was very helpful. Even though the item I was interested in was not yet available, Steve researched my question and found an answer for me. I also did not realize the new Inspired book items were not available until Oct 1. I appreciated Steve letting me know that.

The Rep was extremely knowledgeable and went above and beyond good service. She was able to describe the various way to search for a product as well as how to get the most out of our DirectBuy experience. She should be promoted to management.

I spoke with concierge regarding in home design service and regarding outdoor grills. Agent was courteous as she tried to answer my questions. What she could not answer a ticket was created with my questions.

I was renovating the entire house and doing kitchen cabinets at the time I went in for DirectBuy’s little sales spiel. They gave savings so it looked like something worthwhile and joining them made sense to me. It's my seventh year with them and so far, I've bought furniture, tiles, plumbing fixtures, small appliances and some cookware. I wouldn’t have been able to buy them if it weren’t for DirectBuy’s prices. The furniture was good. It may not be of the highest quality but it wasn't DirectBuy’s fault. The only issue I've had over the past two years is when they went into bankruptcy and they did some restructuring. They lost some vendors and unfortunately, I had outstanding orders with some of them and some of the orders were not fulfilled months after I've placed them.

I was shopping around and heard about DirectBuy. I went for a consultation for a membership to see if their prices were as good as they say and they were. I told my husband we needed a renovation and it was all I needed. We did a total renovation and now, we finished up with the main bathroom. We did all the hardwood, the porcelain floors and bought gifts through them. We also bought rugs, light fixtures and even tires. What we saved on our first renovation paid for the membership. The quality of the products is top-notch and the purchasing experience has been excellent. When I'm looking for things now, I go on the website and I find it easy to navigate. Also, the staff in Mississauga have been excellent at all times and if there was a problem, it was well taken care of. I’ve recommended them.

I would like to commend Angela for her efforts in helping me with my order. She answered my question promptly and then continued to follow up and to provide me with all of the information I needed to get the order processed. She was also very polite throughout the process. Prompt + Courteous + Thorough = Success!

Was trying to order a product in the Holiday 2017 Catalogue that I had received in the mail. Could not seem to find it on your website. It was explained quickly that the items are not available until October 2nd.

Order from X-Tile - I called to follow up on an email my husband sent out today. Linda **, Member Care Specialist | DirectBuy, was very helpful in advising and assured me that the order was being placed at the time we spoke and a confirmation email would be sent to my husband, who initially placed the order.

Alissa ** and I have been working together for over a year and a half. She has been an excellent liaison in helping with my custom upholstery, curtains and other purchases. Professional, timely and most importantly good at working with problems when they have arisen. Highly recommend her services.

Ordering a battery pack for chairs. I am very disappointed with the response of the person. She indicated there is no battery pack available when I know there is. I have already priced them out with a local vendor so I know they exist.

We were missing some bolts for the desk we ordered and Melissa was wonderful in getting us replacement parts (twice). She contacted the company quickly and kept me informed and also checked back with me to ensure I received the parts. She was wonderful!!

I inquired about a few items that I thought were discontinued and used the live chat with Jorge as my DirectBuy employee. He was very helpful and very prompt with responses. I really appreciate his help. Great job Jorge!

I have been a DirectBuy member for 13 years and it has changed a lot in the last year. It's all online now. The first years, you go to the club and you order it there. We called and we asked them for a particular thing and then they will pick it up in the store, which was fine. Now, everything is online, which is okay, too. The only disadvantage now is you can't see anything. There was a designer in the club that you could talk to and it was always available for free. Now they only have the 90 minutes consultation at home and that's it.

DirectBuy had an open house in Ottawa. We went there and we liked their prices and the service. The guys were knowledgeable and helpful. We bought stuff to renovate the bathroom, bathtub, vanities, kitchen cabinets and flooring. It’s well-organized and prices are all readily available upon purchase. Also, there's always someone there to help if we don't understand anything. Everything was top-shaped and I’d tell friends to give DirectBuy a try.

Angela was great! She is very knowledgeable with the Tech Lighting and helpful in placing my order. I called in the morning and she sent me everything I needed within a few hours. Order placed! Great experience and service!

I spoke with Linda ** about finding tile for a fireplace we're adding to our family room. She was very helpful finding the showroom location where I could view tile in person. It was a pleasure talking to Linda who was very professional and courteous.

Audrey was super friendly (NOT trained and scripted friendly but authentically friendly) and sat and worked through my question regarding a mattress. Also encouraged me to call the concierge service and place my order and that way we could have a final affirmation of my question based on the specific product number. She was enjoyable to speak with. :)

I can thanks Debbie enough for all the help she gave us during the purchase of our new appliances. Even after a sale was over she was able to get us the sale price plus delayed shipping to the time that we will need them on our new house. Great customer support experience.

Ordering with Concierge Service - Order Numbers **. I've been encountering problems processing an order through the online payment link. Dealing with Russ today was much more convenient for processing such a large order. Thanks for your assistance.

Today I spent some time on the Live Chat with Alynia. She was very helpful! I asked quite a few questions and she answered them all without any complaints about the multiple questions. Alynia exemplifies what customer service means!! Great job Alynia!! I would use live chat again and hope I get her!

I received a phone call a few years ago asking me if I wanted to be a part of DirectBuy. I joined after I went to the store location and our group was briefed. It sounded like a great plan for me based on what I do for a living. I’m a military and I move a lot every two to three years. There are furniture or appliances needed whenever I buy new houses and their advice was it's the cheapest way to do it.

I am preparing to do a bathroom renovation and went to see various tile samples at one of Direct Buy's suppliers. Once I had a few choices selected I emailed Robert for pricing on the different samples so that I could make a decision. He was very prompt in answering my email and was very helpful with some questions I had regarding the tiles. I was very pleased with my experience and feel confident that I will get quick replies when I need them.

I was having difficulty finding the complete Tempur-Pedic mattress line on the website and Valarie offered me exceptional assistance by sending specifics to my personal email and also alerting IT of a possible server problem. I am not sure if I will be fortunate enough to get Valarie on my next call but I sure hope so!!

I called DB recently to place an order for a new sofa. The first man who took my call (Alex?) was very helpful and took all my information before he transferred me to Jennifer ** to complete the order. She was delightful and it was a smooth transaction, with a few giggles along the way. I've been a DirectBuy member for many years but this is the first time I've used the concierge services. I've avoided it because I was sure it was going to be a disorganized hassle. I was wrong. I was disappointed when all the showroom closed down and felt a bit ripped off. I do miss the showrooms but I must say that I am impressed with the online service and when I receive my sofa, I will feel much more confident making further purchases. Thank you! Plus, Jennifer invited me to request her in the future! How great is that? Happy customer!

Resolution of overpayment using payment link. The details of the unexpected problem are easily obtained from your staff starting with Tiffiny **. Tiffiny was key in finally resolving my week long issue of my credit card being on hold due to three payments being processed for this order. Both sides learned a lot about some issues concerning some unknown breaks in the information available to both sides. Your people were great in making this a priority to getting it resolved on Friday. There is an issue with the payment link for your members if the data does not match the credit card.

Had a wonderful experience purchasing a bed. Jennifer ** helped me. She was very supportive and patient. The whole process took over 6 weeks with the hurricane interrupting us! I had to have fabrics sent and send them back two times. Very friendly and patient. WE just happily renewed our membership, Jennifer and her wonderful customer service was our deciding factor. Thank you Jennifer. GREAT JOB!!

Thanks for the opportunity to comment. I had a great experience with LaTosha today with renewing my account. She was very professional and walked me through each step of the process. The important is I tried paying unsuccessfully online.

We have been members of Direct Buy since 2008. I received an invitation to an open house and then we decided to go and check into it. That’s when we decided to become members. We had just bought a new house so we needed to do new floors, windows, bathrooms, and all those kinds of projects. We have also bought appliances, doors, furniture, carpets, as well as, lights. And we're looking at redoing our kitchen too, so we just went to a kitchen seminar at DirectBuy in Markham.

I asked for an update regarding my order. As I had noticed it was delivered to the club but hadn’t been notified of its arrival. I was assisted promptly and politely... And given an action plan that I can use... So a win-win. Thanks.

Order deliver - Linda helped me this morning and was absolutely wonderful. I am so happy to be a member of DirectBuy as I have had only great experiences and would highly recommend this company to anyone! Thank you!

I bought a DirectBuy membership 15 years ago when I was building an apartment. I needed to buy a lot of stuff, like flooring and appliances. I also needed a fireplace and a kitchen. So far I've bought a fridge, stove, fireplace, shower enclosure, dishwashers, microwave, beds, mattresses, and more. Buying from them has been really good and I've had no problems at all. Most of the stuff that I bought has been top-end stuff at a really good price. They're really good when I phone up for anything. I bought a microwave from Sears because they offered a better price. When I told DirectBuy about it, they beat the price. However, I wish they had an expo in the northern area. There's nothing here and I got to go all the way to Toronto all the time. Nevertheless, I've been very happy, contented and satisfied with what they've been doing.

I would like to applaud Quiana who helped me tremendously, by demonstrating professionalism as well as caring. She was wonderful, I needed a copy of my previous receipts/orders to review and give to my insurance company because of flooding. She was kind and patient and reviewed my orders (in real time) while we were on the phone, and she also forward the receipts to me. Thank you DirectBuy for Quiana, she’s a wonderful employee and hire. She also informed me of ways DirectBuy can help me with the process of rebuilding.

Joni was a delight to speak to. She was most helpful and promised to get me the information I requested. She used a checklist which helped me zoom in on the specific items I wanted to get a price on and is obtaining a sample of the fabric I am interested in. Personable and an asset to your company. What more can I say?

When the delivery issue ended up in the paid up goods being not delivered and taken back by the delivery crew yesterday, we were undergoing severe stress and going back and forth with many personnel in the Club as well as in the freight carriers' office via phone calls with no resolve at all, until Anthony from "Member Relations" pitched in today; He listened to the entire issue and went through all information including my mails and after a thorough research coordinated with all concerned and not only resolved the issue satisfactorily but promptly arranged for the concerned delivery department person to take care of the delivery who confirmed it via phone and Anthony himself followed up again. Overall, honestly, Anthony turned the whole issue into a pleasant experience not only by resolving my issue but also convinced me to continue with DirectBuy! He definitely deserves all sincere appreciation!!

I signed up with DirectBuy 12 years ago. We were building a building in Peachland in the Okanagan and we needed to buy products for it. We went to the store and purchased light fixtures and extra equipment. It has changed now and I’m not fond of the whole emailing back and forth which takes longer. I could just call and they'll give you an answer. The products were good and of good value and people were nice.

Sectional Furniture - Kyle did a great job of giving me the information I wanted. He gave me pricing and forwarded an email to the person initially involved with my inquiry. He was kind and courteous. Very much appreciated!

When I first started out, I spent a lot of money with my DirectBuy discount and it was highly appreciated. I got a 4,000 square-foot house that's filled with furniture and other goody-goody type of stuff out of DirectBuy including washer, dryer, refrigerator, some flooring, a lot of furniture, some design stuff, a lot of sporting goods related type of stuff, and some outdoor maintenance things like a snow door. I also painted that entire house with two to six coats of paint that I bought at Sherwin-Williams with 40% discount. When I wanted to buy another $400 or $500 in paint after discount, I had an initial problem with Sherwin-Williams. I called their headquarters as a DirectBuy member and the next day I went and showed up to the store, the problem went away. That was a long time ago and all that paint was all bought on DirectBuy membership.

Very happy with service DirectBuy provided in relation to my order. Glass arrived broken and was quickly replaced. The glass they replaced was not correct color and again, quickly replaced. Lisa did an excellent job with communication throughout entire process.

I had an issue with login this morning and after a very brief chat with Samantha, the issue was resolved. I always dread when these issues occur as I imagine an hour of my time wasted. But not with the Direct Buy online chat - I had a great experience.

Melissa is beyond amazing! I have received the best customer service from her since I bought this DirectBuy membership. I actually was considering not renewing it for this year but after dealing with Melissa I did. She was extremely quick to resolve the issue. She is an asset to the company that's for sure. She was extremely friendly and efficient and if I ever have any more problems I will be sure to contact her. Thanks for such an amazing customer service because I was losing faith in DirectBuy.

I’ve been a member of DirectBuy for a long time now and I’ve mostly purchased fixtures, furniture and luggage. I’ve received good quality products. It's the best value you can get for your money. Plus DirectBuy has been very helpful with all my projects. I love it. I just wish they would give us, old timers, some incentive to stay with them instead of charging us every year. It could be a discount on the membership fee or something else.

I recently was looking at placing an order for a ring and had some questions regarding quality. With the patient and friendly help of Barbara from DirectBuy and Gary from SuperNova Diamonds, who sent me an email clarifying everything, it totally put my mind at ease. I just want to thank the both of you for taking the time to make a transaction, that I was worried about, go so well.

I contacted the Brianne, online customer service, to assist with a quote for multiple pieces of furniture along with shipping and handling. She responded very quickly and precisely. She also made it easy for me to go forth with the order through an email link, rather than going back through online chat or calling in the pieces again.

It was a pleasure talking with Jenifer today. She was patient, courteous, professional and very helpful in explaining my appliance options. I am very pleased that she voluntarily offered to request a price ticket from the integrity department for the appliances I'm interested in purchasing. Jenifer has been responsive to my inquiries and my interactions with her have made me feel valued as a Direct Buy member. Thank you!

Anthony would be an asset to any company. He worked diligently to resolve some issues we had with this order, not shipping in a timely manner. He made it his business to see that the order would ship, in its entirety. Unfortunately hurricane Irma came barreling thru Florida, so we, as most of Florida were put in a holding pattern. Sort of puts life in a better perspective. It's only furniture.

Danielle was quick and efficient in getting me the information that I needed about pricing. I appreciated her willingness to help and share in a laugh. She is a great person to have on the telephone helpline.

Lisa ** worked with the vendor to fix the problem (Howard Miller Clock that didn't work). She needed to get them to find a technician to come and fix the clock. We dealt with multiple unsuccessful attempts by the vendor to repair the clock. It was a lot of hassle, but Lisa did a great job getting them to honor their warranty. She was instrumental in resolving one of the most difficult situations I have ever encountered as a consumer.

Cabinet arrived damaged, dealt with Melissa **, kept the original cabinet until the replacement arrived. Took several months however Melissa kept me informed as to what was happening, she was very informative each step of the way until it arrived. I really appreciate all the help she gave me. Thanks again Melissa **.

Excellent customer service; I had a terrible experience with the delivery company (delays, lack of communication, inexperienced and unprepared drivers) and Lorena was incredibly helpful during this process. She also corrected a charge very quickly. Thank you for your prompt replies and professionalism.

Danielle was able to quickly assist in getting me a status update on a recent Klipsch order. It's being processed and should be here right on time as DB said it would!

I made a request this year for a courtesy renewal and it was granted. The person who responded to my request was Andrea **. It was very appreciative that Andrea reached out to me both by phone and email till she connected with me. Thank you Andrea for your genuine care and professionalism. Much appreciated. We look forward to continuing our shopping experience with DirectBuy.

I joined DirectBuy in 1990 because they had good deals and better prices. Almost everything in any room of my house was purchased through DirectBuy. Their products are of excellent quality. But since we have lost our local stores the customer service is less than it was before.

I had just renewed my membership and was having difficulty signing on probably because of lack of use. Your representative was very helpful without causing me to feel incompetent. Can't say I was too pleased with my shopping experience though. Prices and selection not nearly as good as I remembered them to be.

We have worked with Alissa on several orders for our home renovations. She has been extremely helpful. She is very knowledgeable, responsive and thorough. Alissa has excellent communication skills. Her interior design background has been invaluable. We look forward to working directly with Alissa on future purchases from DirectBuy.

After several attempts to log in to my Direct Buy (DB) login page, I sent an email and nearly immediately was contacted by the DB Info Technology Team. WOW. Talk about dedicated to making the customer happy... They had me logging in and out, trying different servers and generally would NOT give up until I was able to log in and conduct my DB business. Very fast, patient (with someone NOT tech savvy - thanks BTW) and just kept after the problem until it was fixed. The DB staff are always great, but this was outstanding. Thanks again IT Staff - YOU ROCK!!!

Defective Rug - My representative was excellent. She was professional, knowledgeable and patient. She listened to my concerns and proceeded to help me with my problem. She did not give up until there was some resolve. She deserves a raise if she is like this with all the customers, and something tells me she is.

About my purchase: I bought a EQ3 chair featured in the Inspired Canada Spring 2017 publication. Unbeknownst to me at the time, it is a lower end product from this manufacturer. I did not understand that genuine leather, being the only choice available, is the lowest quality of all real leather. Had the swatch been available to view at the DirectBuy Design Centre, I would have passed on this purchase. This chair would not be the standard I like in the living room, which is furnished with a stylish Brownstone sectional and a Calligaris TV bench, both ordered previously from DirectBuy.

DirectBuy North Excellence - Sanita responds quickly to requests. We had multiple warranty issues that she facilitated with excellent results. She has provided recommendations that saved us a lot of time and money.

Alissa ** has been my DirectBuy concierge representative over the past year. She assisted in obtaining many items during the process of building my new home. She was responsive, thorough, VERY accurate, and helpful. She made the process simple.

I just want to give 5 stars to a project coordinator, Alissa **. Alissa is always willing to assist in all aspects of customer service... pricing, order tile samples, order fabric samples, feedback on furniture, etc. This is just a few items she has helped me with. She is absolutely outstanding in providing high quality customer service!

Jorge was most helpful and gave me an idea of the delivery of my Jason HydroTx tub. It's been 3 weeks since I ordered it and have not been updated by DB on when delivery is scheduled. Jorge also will have DB contact Jason HydroTx to confirm delivery details and report to me. Very polite, effective and professional customer service on the chat.

Alissa ** has been so amazing since we started using her. We didn't have anyone helping us for our first phase of our project and having her with our second phase made such a dramatic difference. She really helped us narrow down our choices, sent us the invoices to items we could not order online and help us choose when we had difficult decisions to make. She always responds the same day or next day. She reminds me to do things. It is really a great service and she is a wonderful resource. Keep up the good work!

I would like to thank Chris and Rob for doing a fantastic job in resolving a difficult situation. If it wasn't for these two going the extra mile, my husband and I would be facing a costly floor replacement. They deserve recognition for a job well done.

I called into the concierge dept. to ask about access to Mini Split HVAC systems. Alyce was very helpful and is reaching out to vendors/manufacturers that will be willing and able to assist us with our inquiry. Very satisfied with her assistance.

I was wondering about renewal policy for late payments or for delaying a year. I also asked about other offers and access to products now that our local office is closed. In both cases, I got a very prompt and courteous respond. The rep was very helpful, kind and patient with my requests. Such a pleasure to speak to a real person and have that person willing to listen to all of my questions and concerns.

I sent in a photo of a lighting fixture that needed to be replaced and Eileen found a nearly identical unit, the order was placed quickly and easily. Concierge shopping saved me a TON of time. Thanks.

Representative was very helpful and took her time assisting me. I did not feel rushed, the representative was very patient and she went above and beyond to assist me. She made sure she found exactly what I was looking for and she even sent me pictures of the merchandise I was unable to see on the website.

I had ordered a MOEN Shower System several weeks ago and had not received it. I sent an email to DB and Carol ** responded that she would check into the problem. A day or so later, I received an email from her indicating that one item of the order was on back order and she would be checking further with the vendor. A few days later, she sent me another email indicating the order was being shipped. She provided me with the tracking number. I appreciate the immediate email and then the timely emails that followed.

Great service. Amy was fantastic. She responded quickly and answered all my questions. After some back and forth I ordered my couch and 2 chairs from Rowe Furniture. DirectBuy is lucky to have such a capable and responsive team member. I work in HR and would love to hire her for our company. :)

I heard about DirectBuy through a friend. I became a member because we had plans for home renovations. We did the whole kitchen and also got some appliances and a mattress. DirectBuy is getting better but there was a slump for a while where it was difficult to get answers and get products going. But with some recent changes, they are back on the upswing. I hope the service continues the way it has been recently. I have good savings and the products are all brand-named which is perfect and wonderful. I’d say to a friend that DirectBuy is definitely worth it as long as they’re good with catalog shopping.

Purchased Napoleon BBQ, fire table. Great service from Robert ** - from placing order, ensuring all equipment was correct and following up after order was placed. Called Napoleon to check on status of order and let me know estimated arrival date.

Membership renewal payment "thank you" was sent to me, but no receipt showing the $200 payment. I was asking for a receipt. Alma said she can send a confirmation with that amount, and that will work for me.

I asked Petar for an impossible task to locate my order from somewhere in 2008-2009. Not only didn't I remembered a date, even my membership number got changed (I switched to Gold in 2010). And in a matter of seconds Petar was able to help me. Thank you, Petar!

I had found a Sony XBR75X900 being advertised as Club Exclusive. While doing research, I ended up missing it because I was told that it would be in effect until the next catalog comes out. I called into DirectBuy and spoke with Melinda and explained to her what had happened. She then explained to me exactly how Club Exclusive worked, and said she would try to see if this could be honored. Due to the hurricane in Florida, Melinda was not able to get in touch with the necessary people, as they are located there. But I must say, she emailed me every day keeping me informed of what was happening.

I've been a DirectBuy member for 10 years. I've bought furniture, plumbing, blinds, and appliances and the quality of their products and their prices are very good. Also, their representative that I work with has been excellent. I would recommend DirectBuy. It's worth the membership.

I commend Audrey at home shopping concierge for her outstanding assistance with my request. She is an asset to my membership and makes DirectBuy look professional. However, I have been asking DirectBuy for over a month for feedback on Green Acres Granite and as of today, I have heard nothing. I am convinced that with Audrey on the case, she will help get that done.

Contact live chat for information on Las Vegas office because the phone has a voicemail that is not on services. I want verify the procedure and discount when buy paint at Sherwin Williams and a help on reset my login in the web portal. Your Rep Alynia was great and help me on all my questions, very professional.

Barbara from Direct Buy Concierge Services assisted us in obtaining three quotes from two furniture companies. She was great, patient, and got us all the answers we needed to select the right furniture!

Ordered a MediLift chair for my best friend's wife who had cancer and experienced much difficulty getting out of a chair. This was ordered 6/30/17. Unfortunately Barbara passed away on 7/16/17. Inquiries to Laura ** re: the chair and we discovered the chair was on the loading dock and when shipment occurred, damage to the chair occurred. Best friend didn't want a refurbished chair and sight of same would be a reminder of his wife of 51 years. Laura has been superior in working with me to get a refund/restocking fee for this purchase. Laura is a corporate treasure for DirectBuy.

I was very pleased to speak with Alyce on the phone. She was extremely helpful and courteous. All my questions were answered and she directed me to people who could give me additional advice. Thanks so much.

I am working on renovating a kitchen and really appreciate the great service I have been getting from Direct Buy. A kitchen renovation, even a small one, can be quite complex! I have been working with Sunita and found her to be informative, prompt and patient as weave my way through all the choices. I am too far away to come into the location but working with her over the phone has been very pleasant!

Robert ** has been very supportive to my orders and inquiries on various products. He answers my emails within a few hours with the info I'm looking for. He also follows up until I got what I needed. I have not had this level of services at DirectBuy before. He did a very good job!

We recently needed help filing a warranty claim for a Tempur-Pedic mattress purchased in 2008 through DirectBuy. Once in contact with the "Merchandise Specialist", Denise, all the problems of filing went away. We could not get over how simple the process became, how cordial and helpful Denise was, and how quickly the whole thing went. Thank you so much Denise, we are enjoying our new mattress.

I called with questions about a bedroom furniture set. Audrey was very prompt and courteous with her responses. She was also very helpful with looking at which pieces are part of the collection and told me which were discontinued. She was an exceptional customer service rep.

I had an issue with my hot tub order and I called to inquire about it. I had 2 things to discuss: 1. ordering a WIFI pkg and 2. wrong price charged. I called my dealer who put me thru to Lisa who was amazing. I loved her approach. I too have a business with call centre representatives and I hope my reps would represent our company so well.

We had seen some advertisements quite a few years ago when we first got started and then we went for one of those consultations. We ended up signing up with DirectBuy. We’ve done anything from small items up to our appliances and bedding and for the most part my purchasing experience was not too bad. It has even been quite a bit better now that they brought that concierge shopping online. Sometimes, we get some really good people who dive into the project with us and then, some guys are a little bit more not so detailed. Also, most of the time, the quality of the products is quite good.

I checked on my order status and Alynia was very helpful. Outstanding work. She was able to find out that we may get a call sometime this week and when the delivery may take place and verified what phone number they will contact us. Very pleased with her assistance. Thanks!

Back in Nov of 2016 I tried to place an order for Kohler plumbing fixtures from their "Memoirs" collection. At that time, I was very disappointed to hear that DirectBuy no longer provided Kohler products. Ms. ** tenaciously tried and found a another supplier that could provide the products I wanted at nearly the same discount that DirectBuy provided me in the past. She also stayed on top of the order until delivery. Ms. ** served us very professionally and made sure we were satisfied with the order. Since then, I have placed additional orders with her and she has given us the same care and attention. I look forward to working with her in the future!

The DirectBuy team is always helpful, especially when assisting with pricing and placing orders. It is a pleasure to deal with them when I come in, as well as over email. They are responsive and thorough, and their help is very appreciated.

Amanda has been responsive and extremely thorough in helping me find the ceramic tile I wanted and ordering it. She shows great attention to detail and demonstrates wonderful follow thru... I am very happy with her assistance and can tell she enjoys her job.

Ashley Furniture: I am happy with the follow up email informing me that the order is placed. And when the description of item on the order is different from that returned from the supplier, I was notified and asked to confirm if I would like to proceed.

Danting ** Service Specialist DirectBuy of Toronto North is AMAZING! She always exceeds our expectations! Danting is extremely meticulous and turns things around so quickly! Thank you, Danting and all the best!

Service in ordering online with DirectBuy has been amazing. Who needs a brick and mortar when you have help like DirectBuy offers. Everything I have ordered has been in perfect shape and all the orders have been correct. I'm a happy customer.

A friend that used DirectBuy when they built a house told us about them. We were going to renovate a house completely so we signed up and we've been members for two years now. We did the kitchen, two bathrooms and pretty much the entire house except for a couple of rooms through DirectBuy and they're really good for renovating. But purchasing over the internet was confusing. We would think that the items were purchased, but they weren’t, so the timing had set back some of our renos a little bit. It would improve the process to be able to order items online, go to payment directly then get email updates on payment confirmation and delivery time.

Robert ** has always been very helpful and quickly replies to all my questions and concerns. I appreciate everything he's done to help me as a DirectBuy member. One of the few positives of my membership.

Alyce is wonderful and a fabulous listener! Although I am disappointed and dissatisfied that some of items in my cart was sold out she did try to help me with a replacement so thank you. All the other things purchased could have waited til after the decorator comes but, I didn't want to miss the savings on something else.

I had a chat session with Samantha regarding delivery status of order **. Within minutes she was able to provide me with an estimated delivery date to the warehouse. It took little time to complete the request, much needed during my lunch break.

Karisa was professional, pleasant and helpful. She listened to the concern that I had become aware of with Lowe's pricing on Bosch dishwasher and recorded all of the pertinent information to pass onto her supervisor. Smooth transaction.

Robert was very knowledgeable and helped us make a decision. With the range of products you have, it's nice to know that we can ask for help and get it when making a purchase. His mannerism was also very kind and helpful.

We love DirectBuy. We have bought a lot of stuff from them including a patio set, a washer and dryer, and a bedroom set for two babies. I've ordered online and I've also called a lot of times and ordered over the phone. Product quality has been great and I've told a lot of people I got my things from DirectBuy. It's a great place to shop from but it takes a while to get things. DirectBuy is very good but if delivery was faster, it would make it a lot easier to buy stuff.

The follow up by customer service as to delivery date because after 4 week delivery time I was nervous as to when it would be deliver. I was scheduled for surgery when the appointment delivery date conflicted with my time being in the hospital. Customer service followed up with vendor the day it was to leave the warehouse. The delivery company called and gave me a date after I would be home from the hospital.

Dealing with warranty issues often present as frustrating challenges. My experience at DirectBuy Toronto NE however, was the complete opposite. When I contacted DirectBuy regarding the problem with my mattress I was told that it should be covered under the manufacturers warranty and was directed to Romel **. Rome was amazing. Informed, prompt and courteous Romel solved my problem seamlessly and I was awarded a new mattress in no time at all. Thank you Romel - you are the best!

I’ve been a DirectBuy member for about eight years now. My membership lapsed at one point and so I didn’t use them for quite some time. And then it’s only in the last year that I’ve started using them again. I bought primarily appliances but I want to extend that to flooring. I’ve gotten high quality stuff from them and their concierge phone service has been incredibly helpful. It’s been a great experience. And I’d recommend DirectBuy to friends. I’d also let them know that they got to get online to do a bunch of extra work and they can’t go to the show suite. Even so, I would definitely use them.

Robert and Iftikar and Eilish were helping us to submit the order. They helped us from the beginning of the order (where we could find the product we had in mind, how to choose it and the best way to find and...). They were kind, friendly and helpful and provided help to choose the best. They are amazing. We are so grateful for the help. From the moment you walk into the center to the last moment they are ready to help you in the best way. Thanks.

I am still waiting for one quote, but the other one came very quickly. Thanks!

Cabinet pull mullions 3" center - It's been a pleasure working with Iftikhar **. He is amazing. Always come to him. He has excellent product knowledge and work attitude. I noticed he helps his staff as well since he knows a lot. He is good example for other staff.

I underwent a major basement renovation and Amanda was assigned my Project Coordinator. She has been amazing from the very beginning. Very patient, thorough, and experienced. She was critical to me completing my project.

I ordered Thermador appliances from DB. Danting is such a lovely and energetic staff. She goes the extra mile to make things are done properly and customers are satisfied. Excellent service!!! Keep it up!

Back when I was getting ready to purchase a home, I knew that I was going to need lots of stuff. I've been with DirectBuy for 13 years and they used to do a lot of advertising when I first bought it. I have purchased appliances, flooring, window coverings and some jewelry. They've all been of excellent quality. The system of purchasing is very different now though. Back then, it used to be the showroom and now it's all online. The showroom was challenging because it was overwhelming but with the new system, I find what I need, I talk to the concierge people and make sure that we're all on the same page. And it's been really easy. I was about to cancel but decided to re-up for some reason. Then my wife decided we needed a new house, so it was a good decision again. DirectBuy makes sense if you are rehabbing or moving into a new house. I'd recommend them.

Direct Buy concierge staff very very helpful. They suggested ways to solve my problem and gave me the opportunity to decide how I wanted to handle it. They solved the issue quickly and efficiently. I have been dealing with Direct Buy for 10 years and have been extremely happy with the service and the product quality. I give them my highest recommendation.

This is Quan ** with membership number **, I am writing this message to thank to the always smiling and high quality service of your staff at North York office, especially to Danting, as she is very helpful and efficient in dealing with all customer inquiries and orders. I will surely recommend Directbuy to all the friends around me.

This employee explained the products from the catalogue very well and went far out of her way to assist me in any way. She was always very hospitable and friendly and always had a bright smile on her face. Danting ** made my experience at DirectBuy as pleasant as possible.

We began a huge remodel project years back and DirectBuy promised to save us a lot of money so we became members. We purchased furniture, appliances, tile, granite and cabinets from them, and their cost was less than what we would pay retail in the store. Ordering through DirectBuy sometimes took a little longer if there's a problem, but overall, everything has been excellent. We've been members for years and DirectBuy's well worth our membership.

Password Reset - Sharla was fantastic! Brilliant! Firstly, wonderful telephone greeting which means she must have a wonderful personality. She immediately assisted and my issue was addressed and resolved within 1 minute. I am grateful to you Sharla! And I am happy because I can now view DirectBuy products online. Thanks again Sharla and all the best!

Dena the Merchandise Specialist at DirectBuy did an amazing job following up on our product. She consistently demonstrated professionalism, perseverance and a high level of expertise in her position. Because of her hard work she was able to obtain a replacement fixture (for a damaged product). It is in a central location in our home. Thanks Dena! Thanks DirectBuy!

I have been with DirectBuy for almost a decade. It's an amazing company with great people in their Wyoming Michigan club. There's always great deals and the website makes thing easy for even the novice IT person. I plan on being a member for years to come.

I have done numerous orders with Alondra **, a DirectBuy consultant. She was been attentive and helpful and the best consultant I have dealt with at the company. My experience before using Alondra was dreadful and frustrating with orders constantly being screwed up and billing/invoicing not being done properly. I would recommend anyone to use Alondra if you would like your order to be processed correctly and in a timely manner.

We lost a part to our bed frame while moving and contacted customer service not sure if they were going to be able to help. I used the chat feature to explain my situation and was contacted very quickly by email by Julie. She got in contact with Ashley furniture and we were able to find the parts we needed. They came quickly and we were updated frequently. Customer service was awesome! Thanks again!

Rachel has been helpful in assisting me with a challenging situation. I was told that Direct Buy would ship an item that they later told me was not available. Rachel has been patient with me and helpful at getting me the information I requested to make educated decisions about this dual purchase (Fridge and Stove).

I was inquiring about pricing on a shelf for Frigidaire refrigerator. After two unsuccessful attempts from Direct Buy with being referred to a business who sells parts for the vendor... on my third quest to the concierge dept; I finally had GEORGINA, a concierge rep, who was completely competent, and really was able to help me locate the part and price that we were researching. You need more Georgina's!!!

I was in touch with Direct Buy earlier this week to ask for assistance/contact information with regard to sourcing tile and granite distributors. It was a pleasure dealing with Robert ** -- he provided me with the information I needed including sending me links via email immediately. Really pleased with the service I received.

DirectBuy was in Ventura County at one point and when I was new, there was a big marketing campaign where I heard about them. I bought a foreclosed home and knew I was going to be doing a bunch of remodels. I've been a DirectBuy member for six years now andI have bought appliances, furniture and flooring from them. So far, the online buying experience, the quality of the products I got and their cost have been very good. But sometimes, the shipping fees are over the top. When they added it, I found that I could've bought the appliance package I bought from them at the store when they're having a sale. But I would tell friends and family about them. I just installed tile floors that I got from them from a vendor, and all my friends asked me where I got those so I told them about DirectBuy.

I have been a DirectBuy member for quite some time. I probably have spend close to 60,000 dollars with them since I started. I recently had a order come in damaged and I contacted DirectBuy to resolve the matter. While it did take longer than expected to fix, I was able to get in touch with Pat ** and she was able to set the expectations very clearly. While I did not agree that corrective action should have taken as long as it did, as soon as I got to speak to Pat, she gave me a very specific timeline and corrective action. As a customer, there is nothing worse than the unknown. Pat was able to alleviate that concern and I am greatly appreciative that she took ownership of the issue.

We were satisfied with our recent order for kitchen cabinets through Brookwood. However, a few minor issues, was the design created the island too large, a few of the cabinet doors were incorrect, very minor scratches on a few. We are 99% pleased with our order and appreciate working with DirectBuy to finalize the order as we wait for the replacement doors for two of the cabinets.

It's been a pleasure working with Robert ** on my recent order as well as in the past. He has been very responsive and always gets back to me with the information I need quickly and with the amount of detail expected. Robert's responsiveness and commitment to customer satisfaction is a great asset. He should be used as an example for others to follow - I look forward to working with him again!

One of my friends went with DirectBuy a long time ago, and I got the membership too, more than 12 years ago. I moved to work in another town and I got most of my furniture and appliances from them and then I renewed my appliances in my house when I moved from one house to another. Every now and then, I'd get some gifts from them to give to my daughters and friends. My only concern is that sometimes the shipping takes so long. I ordered stuff in July, and it's in back order. When I asked about it, they told me it will be shipped by September. So, two months is too much.

We've been with DirectBuy for about five years now and our experience has been good. We buy household items and so far, we're very pleased with the quality. We're building a house, so we bought some lighting and furniture and the stuff we ordered is in earlier than expected. I prefer online shopping and we're about an hour and a bit away from the closest DirectBuy. My brother-in-law and his wife were in it years before and they tried to get us into it but it wasn’t feasible for us at that time. The initial amount to get into the club is really high for the average person and if somebody was just going to buy something like posters and stuff like that, it wouldn't be worth it.

I have been a member of DirectBuy for 10 years now and I have bought a lot of furniture, lighting, knobs and handles from them. At first, it took forever to get what I ordered, but it's gotten better. Also, the items have a fantastic quality. DirectBuy is beneficial if you want high-end products and are going to build or redo a house.

I'm very pleased with the support from my project coordinator, Alondra, and the quality and prices for amenities our new home. So far we've purchased very nice, high quality kitchen cabinets. I've also been able to work directly with the Holmes/Clopay expert/coordinator to quote impact-rated garage doors for the FL hurricane zone we live in. Several other purchase are in work and checked periodically by Alondra - looking for Club Exclusive pricing discounts.

I joined DirectBuy five years ago and I never had an opportunity to use it then. When I moved to Pittsburgh, I needed to get some work done so, I tried to find a DirectBuy dealer. I found the DB Designs but they said DirectBuy had stopped contracts with everyone. So, I called up the DirectBuy number I had and I dealt with the people by phone to purchase the hardwood floors I wanted.

DirectBuy has been awful to work with from day one. Going back to the start, we ordered several products from them. The first refrigerator that arrived them was smashed, it took several weeks to get the replacement. We also ordered several Feiss light fixtures from DirectBuy. Just 18 months from moving into the new home and over 70 percent of the fixtures don't work. The best DirectBuy could do? Send us a bolded statement that their warranty only covers 12 months. Honestly, can anyone say that they find 18 months to be the life of a light fixture? Thank you to LaTosha ** for being so unbelievably un-helpful. If you are looking to buy garbage for a cheap, DirectBuy may be of interest to you. It turned out to be a nightmare for us and we will end up spending hundreds of dollars to fix the mess they left us with.

I wanted to let you know that my experience with your kitchen cabinet designer Crystal ** was wonderful. She really listened to what I needed and made an effort to stay within my guidelines while adding some nice surprises that enhanced the design. She was also quite fast (another challenge I was facing) and, best of all, was a real pleasure to work with!

Moen Valves: I have been making purchases from DB for more than 10 years. This purchase was the smoothest from the very first conversation with Rick until I received the delivery less than a week later. I have several other large purchases to make and will call on Rick when I'm ready to place the orders.

Home remodel - kitchen and interior - Amanda ** is our DirectBuy Rep for everything except kitchen cabinets. She bends over backwards to research the info we need to make an informed decision regarding purchase. Though the process can be slow, the savings make it worthwhile.

Quite frankly, I still have my reservations re: Direct Buy on the whole. But, one high point was working with Amanda ** with the Project Coordination Team. We were upgrading 2 bathrooms and found trying to work with the website was pretty poor - my questions were both too broad and too narrow, and definitely too voluminous to figure out on my own, and the general "Concierge" help didn't really fit the bill either. I was referred to the Project Coordination Team, and Amanda helped me sort out my options from start to finish. She was always prompt in getting back to me, by email or phone, and had the details I needed to make informed decisions. I hope the rest of the team is as helpful, but can only speak for Amanda - she's terrific!

We signed up when they still had showrooms. A year later the showroom closed and now they're an online shopping club. As a member I was never told about the bankruptcy or that they lost our local delivery warehouse, I was also never told our local club was closing. Having a local warehouse meant local pick-up and no $90 home delivery fee. Here's the run down on DB. They offer the most expensive items at a discount, most of which normal people don't buy. Unless you're buying a club exclusive, don't bother shopping here. Most things you want you can find online cheaper or the same price without paying a yearly or monthly club fee.

I have been a customer of DirectBuy for 10 years. My experiences years 1-5 in Rochester and Albany, NY, were stellar. When we moved to SC, we had a costly and horrible experience with kitchen design, cabinets and recommended contractor. Then DirectBuy closed the showroom. My closest showroom is now 4 hours away in Atlanta. We were told not to worry, that concierge services would be available free of charge.