DirectBuy Reviews

Not even a one star company. We felt pressured into signing during the sales presentation and were not clearly informed that we had a limited period to cancel the contract. Had we fully understood our cancellation rights and had time to think about the decision, we would not have joined. Looking back, we regret joining and do not believe the membership provided. Pressured into signing during the sales presentation and were not clearly informed that we had a limited period to cancel the contract. Had we fully understood our cancellation rights and had time to think about the decision, we would not have joined. Looking back, we regret this purchase and do not believe the membership provided the value that was promised. We paid and was stuck with over $6000 to pay off in membership.

I recently ordered a recliner 5 months ago because I have stage 4 cancer for comfort. When I first started Direct Buy around 15 years ago. Everything was great but I recently ordered this recliner 5 months ago, the customer service was horrible. Been waiting on this chair to make my life easier. If you are sick and ordering from Direct Buy, I highly would recommend that you don't do this. Horrible customer service.

I have been a Direct Buy member for at least 20 years. It was great when they had showrooms and you could actually shop through the catalogs. In 2015 I used DB almost exclusively to renovate a casita into a VRBO property. From appliances, granite, fixtures, furniture, door handles, outdoor furniture…everything. It was a great experience and I saved thousands of dollars. Then the showrooms closed. Then it was sold. Then vendors, great vendors, started dropping like flies! I am officially done with this company. Last year I ordered two nightstands that took months to arrive. They were Hooker Furniture bachelor chests. Retail for over $2500.00. Direct buy was half but with all the fees, shipping and delivery they were $1700.00 a piece.

Bought Fieldstone cabinets thru Directbuy, due to poor workmanship and little or no quality check prior to cabinets being sent out, I had stain runs and chips/scratches. Fieldstone and Directnbuy sent pieces and expect me to be a master cabinet builder to remove and replace mounting boards/cabinet hinges myself. Also, their replacement parts are a different shade of stain so the cabinets are two tone in color

I would not join. They are promising significantly reduced prices, but they don't tell you about the shipping costs/freight charges. We ordered two chairs from Ashley Furniture through Direct Buy over 2 years ago. They told us initially 6 months on the order. Then they told us another 6 months. We are over 1.5 years waiting on the product. Direct Buy says they are on backorder. We called the local Ashley Furniture Store.... they said they could have them at our house in 10 days. No leadership will return a call. DO NOT JOIN. They used to be great BUT NOT ANYMORE.

Updated on 12/21/2023: This is to give an update on the review I already left. DirectBuy responded to my inquiries about my large hardwood flooring order. DirectBuy lied to me and told me that Armstrong Flooring never shipped my order because they let their sales certificate expire. I filed a complaint against Armstrong (AHF Products) with the Better Business Bureau. I just received a response that Armstrong never received the payment for my order from DirectBuy and that DirectBuy has filed for bankruptcy. We now have no flooring for our new house and we are out almost $19,000. DO NOT order anything from DirectBuy, most likely you won't receive it!

I recently ordered a new fridge from Directbuy. I was promised a delivery date only after I placed the order. I placed the order but I am still waiting for any information regarding a delivery date. Originally I was told up to 6-8 weeks but was told there are some in stock so it should be quick. I am currently 12 days in and I have zero information regarding my purchase. We needed a new fridge when my 7 year old fridge died and needed to be replaced. We are currently using our camping cooler to get by. Every single retailer offers a delivery date even before I place the order.

I recently had the pleasure of ordering custom blinds through DirectBuy's concierge service, and I must say, the experience was remarkably easy. The level of personalized service and efficiency provided by the concierge associate was exceptional and exceeded my expectations. From the moment I initiated contact, DirectBuy was attentive and responsive. They understood my need for custom blinds and offered a variety of options that catered to my specific requirements in terms of style, material, and dimensions. Their expertise and knowledge in the area were evident, making the selection process much simpler than I anticipated.

I've been a member of DirectBuy for around 12 years. I didn't have a problem with them in the beginning. Customer service went above & beyond to help when they closed the location near me right after I joined. Now, it's a different story. I ordered a sofa & loveseat in October of 2021 & still have not recieved it. I could barely get a return email before reporting them to BBB. After reporting them twice, they did offer a small discount since it had been almost a year since I ordered. I get an email almost monthly saying the shipping date has been pushed back one more month. I have spent a fortune on this membership & yearly renewal fees. If I get a refund now, I'll have to pay more for the furniture & will have lost a small fortune I've given this company. Do not waste your time & money on DirectBuy. This company is absolutely pathetic now.

We have been with this company for about 12 years. Hadn't ordered in quite a few years but purchased a new house and needed new furniture. The delivery company delivered our dresser to the house, but refused to bring their truck up the driveway. It is quite a long distance to the house. They carried it upstairs and hurriedly walked out. Had my son "sigh" on a phone that the item was delivered. On the small phone screen there was nothing else written. My son went up and took the cardboard off the dresser and it was damaged. I now know why the delivery people were in such a hurry to leave.