DirectBuy Reviews

I have been a Direct Buy member for at least 20 years. It was great when they had showrooms and you could actually shop through the catalogs. In 2015 I used DB almost exclusively to renovate a casita into a VRBO property. From appliances, granite, fixtures, furniture, door handles, outdoor furniture…everything. It was a great experience and I saved thousands of dollars. Then the showrooms closed. Then it was sold. Then vendors, great vendors, started dropping like flies! I am officially done with this company. Last year I ordered two nightstands that took months to arrive. They were Hooker Furniture bachelor chests. Retail for over $2500.00. Direct buy was half but with all the fees, shipping and delivery they were $1700.00 a piece.

Bought Fieldstone cabinets thru Directbuy, due to poor workmanship and little or no quality check prior to cabinets being sent out, I had stain runs and chips/scratches. Fieldstone and Directnbuy sent pieces and expect me to be a master cabinet builder to remove and replace mounting boards/cabinet hinges myself. Also, their replacement parts are a different shade of stain so the cabinets are two tone in color

I would not join. They are promising significantly reduced prices, but they don't tell you about the shipping costs/freight charges. We ordered two chairs from Ashley Furniture through Direct Buy over 2 years ago. They told us initially 6 months on the order. Then they told us another 6 months. We are over 1.5 years waiting on the product. Direct Buy says they are on backorder. We called the local Ashley Furniture Store.... they said they could have them at our house in 10 days. No leadership will return a call. DO NOT JOIN. They used to be great BUT NOT ANYMORE.

Updated on 12/21/2023: This is to give an update on the review I already left. DirectBuy responded to my inquiries about my large hardwood flooring order. DirectBuy lied to me and told me that Armstrong Flooring never shipped my order because they let their sales certificate expire. I filed a complaint against Armstrong (AHF Products) with the Better Business Bureau. I just received a response that Armstrong never received the payment for my order from DirectBuy and that DirectBuy has filed for bankruptcy. We now have no flooring for our new house and we are out almost $19,000. DO NOT order anything from DirectBuy, most likely you won't receive it!

I recently ordered a new fridge from Directbuy. I was promised a delivery date only after I placed the order. I placed the order but I am still waiting for any information regarding a delivery date. Originally I was told up to 6-8 weeks but was told there are some in stock so it should be quick. I am currently 12 days in and I have zero information regarding my purchase. We needed a new fridge when my 7 year old fridge died and needed to be replaced. We are currently using our camping cooler to get by. Every single retailer offers a delivery date even before I place the order.

I recently had the pleasure of ordering custom blinds through DirectBuy's concierge service, and I must say, the experience was remarkably easy. The level of personalized service and efficiency provided by the concierge associate was exceptional and exceeded my expectations. From the moment I initiated contact, DirectBuy was attentive and responsive. They understood my need for custom blinds and offered a variety of options that catered to my specific requirements in terms of style, material, and dimensions. Their expertise and knowledge in the area were evident, making the selection process much simpler than I anticipated.

I've been a member of DirectBuy for around 12 years. I didn't have a problem with them in the beginning. Customer service went above & beyond to help when they closed the location near me right after I joined. Now, it's a different story. I ordered a sofa & loveseat in October of 2021 & still have not recieved it. I could barely get a return email before reporting them to BBB. After reporting them twice, they did offer a small discount since it had been almost a year since I ordered. I get an email almost monthly saying the shipping date has been pushed back one more month. I have spent a fortune on this membership & yearly renewal fees. If I get a refund now, I'll have to pay more for the furniture & will have lost a small fortune I've given this company. Do not waste your time & money on DirectBuy. This company is absolutely pathetic now.

We have been with this company for about 12 years. Hadn't ordered in quite a few years but purchased a new house and needed new furniture. The delivery company delivered our dresser to the house, but refused to bring their truck up the driveway. It is quite a long distance to the house. They carried it upstairs and hurriedly walked out. Had my son "sigh" on a phone that the item was delivered. On the small phone screen there was nothing else written. My son went up and took the cardboard off the dresser and it was damaged. I now know why the delivery people were in such a hurry to leave.

I’ve been a member of DirectBuy since 2011. I’ve several reviews from long time members and we all seem to be having the same experience. Selection has substantially declined and service is horrendous. In 2022 I bought a couch and a buffet both at decent discounts. The deliveries were subcontracted to NDS (National Delivery Service), which incidentally is now part of HUB Group. I paid for “white glove service” which means they deliver it to inside your home, to your room of choice, set it up, and remove packing materials. NDS subcontracted to some fly by night trucking company who left my 225lb buffet in the lobby of my building, never called me to inform me they were in the building and never got a signature on the delivery. I had to do all the work to get my buffet installed in my apartment.

Ordered 4 piece bedroom furniture Aug 3, 2021 and our last piece is at their Calgary warehouse now...Aug 17/22. We’ve been to Calgary twice now (6 hour round trip ea time) to pick up the furniture and the furniture has been either damaged or missing each time. It’s so very frustrating as you can never talk to anyone of authority at DB that can make some decisions and emails don’t get answered for weeks on end. This one night stand has been ordered 3 times now! I’ve been dealing with DB for over a year about this furniture and you’d think someone would have the courtesy to get back to me so we can discuss who's going to pay for this delivery, because I’m not making another 6hr trip! Still waiting for someone to phone or email about this! Unbelievable!