DirectBuy Reviews

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About DirectBuy

It is a new day at DirectBuy, a leading membership based buying club for products for the home. DirectBuy is transitioning to a highly member-centric business approach, with significant investments in centralized member services, updated online shopping platforms, and a commitment to our pricing guarantee.


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DirectBuy Reviews

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    How do I know I can trust these reviews about DirectBuy?
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    Page 1 Reviews 0 - 10
    Customer ServicePrice

    Reviewed May 7, 2025

    I have been a Direct Buy member for at least 20 years. It was great when they had showrooms and you could actually shop through the catalogs. In 2015 I used DB almost exclusively to renovate a casita into a VRBO property. From appliances, granite, fixtures, furniture, door handles, outdoor furniture…everything. It was a great experience and I saved thousands of dollars. Then the showrooms closed. Then it was sold. Then vendors, great vendors, started dropping like flies! I am officially done with this company. Last year I ordered two nightstands that took months to arrive. They were Hooker Furniture bachelor chests. Retail for over $2500.00. Direct buy was half but with all the fees, shipping and delivery they were $1700.00 a piece.

    The pieces finally arrive at delivery company and one is damaged so they deliver one. Then…the company (not sure if direct buy or shipping company) want to try to fix it. I said no! I did not buy dent and ding furniture. It took numerous emails and the threat of getting an attorney involved to get a new piece ordered. We waited another 3 months for the second chest. In this time period I found the chests on Wayfair for what I paid DB after all the fees!!! Free shipping too!

    Stupid me decides to order 5 bookcases from Parker House furniture through DB. At the time, best price I could find. 8-10 week delivery time. So I said send me an invoice. They did with a link to pay. I could not get the link to work. My card was good, no alerts asking if I approved this $3700 purchase. So I knew it was on their end. I asked for a new link. Same issue. The page said there is an error call tech support. I called and left a message. No return phone call. The next day I emailed. I received a response that said, "We looked and there is no record of you trying to pay." Liars!! I know tech…there were at least 6 log/ins to the portal.

    I am now furious and I do a search for the bookcase set online. Find the same set on sale for Mother's Day at 30% off with free shipping. With tax the rice is $200 less than Direct Buy. I look at this store's Trust Pilot Score and it is 4.5 stars. I call customer service about the pre-order status. They kindly tell me manufacturer ship date is currently 6/17/25 and freight takes 2-3 weeks. So 6-8 weeks vs DB telling me 10-12 weeks which would likely turn into months. DB concept has come and gone. No showrooms, very small and useless vendor lists. The online catalog is a joke for 2025 tech ability. Stores like Amazon, Wayfair, AFA Store can offer the same pricing without a buy-in or an annual fee. The consumer just needs to shop around and be patient. Don’t Buy from DB.

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    Reviewed March 14, 2025

    Bought Fieldstone cabinets thru Directbuy, due to poor workmanship and little or no quality check prior to cabinets being sent out, I had stain runs and chips/scratches. Fieldstone and Directnbuy sent pieces and expect me to be a master cabinet builder to remove and replace mounting boards/cabinet hinges myself. Also, their replacement parts are a different shade of stain so the cabinets are two tone in color

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      Customer ServicePrice

      Reviewed Nov. 27, 2024

      I would not join. They are promising significantly reduced prices, but they don't tell you about the shipping costs/freight charges. We ordered two chairs from Ashley Furniture through Direct Buy over 2 years ago. They told us initially 6 months on the order. Then they told us another 6 months. We are over 1.5 years waiting on the product. Direct Buy says they are on backorder. We called the local Ashley Furniture Store.... they said they could have them at our house in 10 days. No leadership will return a call. DO NOT JOIN. They used to be great BUT NOT ANYMORE.

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      Customer Service

      Reviewed Dec. 6, 2023

      Updated on 12/21/2023: This is to give an update on the review I already left. DirectBuy responded to my inquiries about my large hardwood flooring order. DirectBuy lied to me and told me that Armstrong Flooring never shipped my order because they let their sales certificate expire. I filed a complaint against Armstrong (AHF Products) with the Better Business Bureau. I just received a response that Armstrong never received the payment for my order from DirectBuy and that DirectBuy has filed for bankruptcy. We now have no flooring for our new house and we are out almost $19,000. DO NOT order anything from DirectBuy, most likely you won't receive it!

      Original Review: I've been a DirectBuy member for over 20 years. We are in the middle of a new home build so we thought we would save money and get our hardwood flooring through DirectBuy. I placed an order with the vendor, Hartco-Armstrong on September 6th for what amounts to 5 pallets of flooring and 25 pieces of stairnose trim. The delivery date has changed 3 times. I know this is not DirectBuy's fault but, they do not provide updates on deliveries. The only reason I knew there were changes is because I kept logging into my account to check the order. The latest delivery date was November 20th. I canceled a trip just to be home for this delivery. The 20th came and went without flooring.

      When I called DirectBuy, I was told that the vendor shipped the flooring on November 13th but, they did not have tracking information. It's now December 6th and still no flooring. DirectBuy is claiming that their warehouse never received it. Getting updates is as easy as pulling teeth. The latest update is their merchandise services department is still trying to make contact with the vendor. In the meantime, our builder has left our job site because he can't finish the house until the flooring arrives. I will not be renewing my membership next year.

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      Price

      Reviewed Nov. 22, 2023

      I recently ordered a new fridge from Directbuy. I was promised a delivery date only after I placed the order. I placed the order but I am still waiting for any information regarding a delivery date. Originally I was told up to 6-8 weeks but was told there are some in stock so it should be quick. I am currently 12 days in and I have zero information regarding my purchase. We needed a new fridge when my 7 year old fridge died and needed to be replaced. We are currently using our camping cooler to get by. Every single retailer offers a delivery date even before I place the order.

      After Searching for a new retailer to purchase the same fridge they are all within the same price range with a confirmed delivery date and zero fees for delivery and removal. If you have the luxury of time and don't need appliances right away I sure it's worth the frustration. If you are replacing an appliance I would stay far away from the terrible service Directbuy provides its customers. Customers that pay for a membership to have the luxury of bad service and really long wait times.

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      Staff

      Reviewed Nov. 17, 2023

      I recently had the pleasure of ordering custom blinds through DirectBuy's concierge service, and I must say, the experience was remarkably easy. The level of personalized service and efficiency provided by the concierge associate was exceptional and exceeded my expectations. From the moment I initiated contact, DirectBuy was attentive and responsive. They understood my need for custom blinds and offered a variety of options that catered to my specific requirements in terms of style, material, and dimensions. Their expertise and knowledge in the area were evident, making the selection process much simpler than I anticipated.

      The ordering process itself was a breeze. DirectBuy took care of all the details, from measurements to finalizing the design. They were meticulous in ensuring that every aspect of the blinds met my specifications, providing a level of customization that I hadn't found elsewhere. I highly recommend to anyone looking to customize their home with quality products and exceptional service. A big thank you to the DirectBuy for their outstanding support and service!

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      Customer Service

      Reviewed Feb. 21, 2023

      I've been a member of DirectBuy for around 12 years. I didn't have a problem with them in the beginning. Customer service went above & beyond to help when they closed the location near me right after I joined. Now, it's a different story. I ordered a sofa & loveseat in October of 2021 & still have not recieved it. I could barely get a return email before reporting them to BBB. After reporting them twice, they did offer a small discount since it had been almost a year since I ordered. I get an email almost monthly saying the shipping date has been pushed back one more month. I have spent a fortune on this membership & yearly renewal fees. If I get a refund now, I'll have to pay more for the furniture & will have lost a small fortune I've given this company. Do not waste your time & money on DirectBuy. This company is absolutely pathetic now.

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      Customer ServiceSales & MarketingPriceStaff

      Reviewed Nov. 30, 2022

      We have been with this company for about 12 years. Hadn't ordered in quite a few years but purchased a new house and needed new furniture. The delivery company delivered our dresser to the house, but refused to bring their truck up the driveway. It is quite a long distance to the house. They carried it upstairs and hurriedly walked out. Had my son "sigh" on a phone that the item was delivered. On the small phone screen there was nothing else written. My son went up and took the cardboard off the dresser and it was damaged. I now know why the delivery people were in such a hurry to leave.

      Direct Buy is very expensive to join and in the past they stood by their customers. Not anymore!! They offered us $7. Yes $7 on a almost $900 dresser. This company has lost all credibility. They are now a scam. They take your money and you have no recourse. Stay Away! Don't fall for their lies! Jeremy, their "Escalation Specialist" is a joke. We will never order from them again. We are going to be completely gutting our kitchen and buying a lot more furniture, window coverings, appliances, etc. Direct Buy will not be used.

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      Customer ServiceInstallation & SetupStaff

      Reviewed Oct. 22, 2022

      I’ve been a member of DirectBuy since 2011. I’ve several reviews from long time members and we all seem to be having the same experience. Selection has substantially declined and service is horrendous. In 2022 I bought a couch and a buffet both at decent discounts. The deliveries were subcontracted to NDS (National Delivery Service), which incidentally is now part of HUB Group. I paid for “white glove service” which means they deliver it to inside your home, to your room of choice, set it up, and remove packing materials. NDS subcontracted to some fly by night trucking company who left my 225lb buffet in the lobby of my building, never called me to inform me they were in the building and never got a signature on the delivery. I had to do all the work to get my buffet installed in my apartment.

      I contacted HUB Group and NDS and worked directly with them to remedy the situation. Direct Buy was a bystander. My couch which was delivered to a local warehouse was “lost” for 3 weeks, meaning no one at Direct Buy could give me a status as to where exactly it was and when it would be delivered. Sad but they are no longer a 1MM member club (more like 200K) and there is a very good reason why.

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      Customer Service

      Reviewed Aug. 17, 2022

      Ordered 4 piece bedroom furniture Aug 3, 2021 and our last piece is at their Calgary warehouse now...Aug 17/22. We’ve been to Calgary twice now (6 hour round trip ea time) to pick up the furniture and the furniture has been either damaged or missing each time. It’s so very frustrating as you can never talk to anyone of authority at DB that can make some decisions and emails don’t get answered for weeks on end. This one night stand has been ordered 3 times now! I’ve been dealing with DB for over a year about this furniture and you’d think someone would have the courtesy to get back to me so we can discuss who's going to pay for this delivery, because I’m not making another 6hr trip! Still waiting for someone to phone or email about this! Unbelievable!

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      DirectBuy author review by ConsumerAffairs Research Team

      DirectBuy is a membership online furniture store that uses concierge-style consultants to make sure you find exactly what you’re looking for.

      • Selection: Shop hundreds of brands for accent, bedroom, home entertainment, home office, infant and living room furniture. Additionally, you can browse multiple brands of appliances, electronics, flooring and more.

      • Prices: Factory-direct discount prices. Initial membership fee can be put toward the first purchase.

      • Guarantee: 30-day money-back guarantee on memberships.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      DirectBuy Company Information

      Company Name:
      DirectBuy
      Company Type:
      Private
      Year Founded:
      1971
      Address:
      8450 Broadway
      City:
      Merrillville
      State/Province:
      IN
      Postal Code:
      46410
      Country:
      United States
      Fax:
      (219) 979-6799
      Website:
      www.directbuy.com