DirectBuy

Ordered 4 piece bedroom furniture Aug 3, 2021 and our last piece is at their Calgary warehouse now...Aug 17/22. We’ve been to Calgary twice now (6 hour round trip ea time) to pick up the furniture and the furniture has been either damaged or missing each time. It’s so very frustrating as you can never talk to anyone of authority at DB that can make some decisions and emails don’t get answered for weeks on end. This one night stand has been ordered 3 times now! I’ve been dealing with DB for over a year about this furniture and you’d think someone would have the courtesy to get back to me so we can discuss who's going to pay for this delivery, because I’m not making another 6hr trip! Still waiting for someone to phone or email about this! Unbelievable!

We have been members for about 20 years. Early on the stores were great, the service was great and the prices were REALLY great. Seems like the new owner is cashing in on the Brand. We ordered a new range in March 2021 - after 6 estimated delivery dates - we cancelled - got our money back (which they did not guarantee) and got a new one delivered in two days - at close to the same price. Broadly the selection is much reduced and prices now are about Amazon. For the first time in 20 years we will not be renewing.

Do not purchase anything from DirectBuy (DB), especially large purchases. Their sub-contracted vendors are the cheapest, lowest quality they can find so DB can keep more profits. I purchased thousands of dollars of flooring, was forced to pay hundreds of dollars to use their shipper, and this inept company in western Virginia [NonStopDelivery (NSD)] damaged almost 1/4 of my order...The boxes fell off the truck because they were not packed in shrink wrapped pallets like I was told they would be and the planks chipped. Now, no one from DB is resolving my complaint. Consumer Affairs, you need to alert consumers that BOTH of these shoddy companies should NEVER be used.

We joined DB back in 2004. Several of my family and friends joined based upon our experience. Then DB closed its brick and mortar and went into bankruptcy. They have been going downhill ever since. We continue our membership because the annual fee isn't that much and we occasionally find something at a good price. Most of the items are not really discounted anymore, but some of the luxury furnishing are still less expensive. Their customer service is horrible. So, hopefully you don't have any problems with your order. If you do, expect them to take weeks to resolve it, keep you in the dark throughout the process, and never return your calls.

I am writing this to protect other people from becoming an other victim of Directbuy. This company is a scam. Don’t waste your time and money with them. I paid $5000.00 for my membership but when I realized that I was actually paying more when buying from them than from retailers I canceled my membership. Of course they didn’t give me my money back. They are liars that will rob your money.

DirectBuy are bunch of liars, cheaters, stealers with high power tactics to sign up their customers in membership and charge you $ 5000 like Timeshare business... Once signed up their membership, they blackmail you if membership is cancelled as they threaten to ruin our credit history... We never bought anything from their any of their so called store as we felt their business practices were unethical, unprofessional and illegitimates... We strongly suggest that Canada/USA regulatory authorities should look into DirectBuy business practices and bring them to justice as they have ripped lots of innocent people of their hard earned money..!!

I've been a member of DirectBuy since 2015. This year, we decided to remodel a few bathrooms in our home and to also replace some furniture. We placed several orders for items from different vendors through the DirectBuy website. My dissatisfaction is with the estimated delivery date that DirectBuy publishes after you place an order, the lack of transparency around this information, the lack of systems in place to keep this date updated, and the poor customer service experience when expressing my frustration.

I would like to thank Crystal, in the Escalations department. Crystal is an outstanding employee. Crystal went over and above to help me with these orders. I would give her more than the highest rating score. Crystal was not the first person I talk to about these orders. I called a lot.

I have been with DirectBuy for over 10 years. I used to be able to go to a store in Gurnee, IL to check prices on things. So I knew what the wholesale price was. Now their prices are not wholesale anymore. They are most of the time higher than retail. I would not recommend joining DirectBuy anymore. They have been sued for being a scam, they lost to the tune of $500,000, and now they are trying to get it back by selling retail, instead of wholesale. The refrigerator I was looking at was $1844.00 on Direct Buy, and $1797 at Lowes, $1699.00 at Home Depot. Go buy retail, and save the Direct Buy yearly fee.

I have been a member since 2007 and for the first few years I was an avid supporter of DB. Once they started closing brick & mortar that was the end. Pricing has been better in the open market once you add all the DB fees, orders go unfulfilled and now shipping is a new way of profit for DB. Example of orders that go unfulfilled- I placed an order for a $800 sound bar which had a retail rice of over $1000. in October of 2020, I received four shipping delays on the item only after I emailed them every time first. The final delay caused me to cancel the order because the new shipping date was now going to be end of May 2021. Seven months later the price on street was now the same so I cancelled.