DirectBuy

We purchased furniture for the dining room, living room and basement. Working with Amanda ** was a wonderful experience. Buying that much furniture can be overwhelming. We loved how knowledgeable she was on the brands, style, color & design. She guided us through the process and we love the results. I would recommend DirectBuy to anyone who likes to shop and save.

We received a defective table from Progressive Furniture. I contacted Direct Buy's customer service and spoke with Lorena **. She had me send pictures of the table and she contacted Progressive. Lorena sent me email updates and kept me informed. It took two more table top deliveries but they got it right. A big thank you to Lorena and the Direct Buy team.

Marthena Home Furnishings Purchase - Quite happy with our purchase. Delivery was according to what we expected. It was actually sooner. A couple days after we made a delivery inquiry we got a call that it's ready. Loving our new sectional sofa and better yet it came way in time our family Xmas celebration. Thank you all.

I accidentally broke a dish when unpacking our new Mikasa plates a few weeks ago. It slid out of the packaging with the plate I was holding, hit the floor, and shattered. I asked concierge services if it would be possible to buy a single replacement plate and Judy reached out to the vendor for me. I just got an email back saying the vendor would replace the plate at no charge! That's really above and beyond. I appreciate you all so much.

Carla ** of DirectBuy Concierge Shopping has been a fantastic in providing us requested quotes accurately and quickly. She went above and beyond by calling the requested product manufacturer directly to clear up confusion on a product order request, and then calling me directly to clarify and confirm the order. We are extremely satisfied with her support.

We got a telephone call 25 years ago from DirectBuy. It was UCC Total Home at that time. We went in for their little spiel then we signed up back then. We were members for 10 years and then another year. Then we had to sign up again and we’ve been members of it. With DirectBuy, we’ve done the kitchen, hardwood floor and carpets. I was called a merchant member back then so they gave a special rate for those who provided the service to the club members. I was a carpet installer and flooring installer for the club but we were separate contractors. They just use my name when they do their little spiel that they had contractors to refer their members to who gave them a discounted rate.

We went for a visit to one of the DirectBuy centers was out in Kanata then it was in 2006, two years later, when we were renovating a home that we joined. We've bought appliances, kitchens, counters, lighting, some sports stuff and mattresses. And the experience was very good. The items I've purchased are high quality too. If I didn’t belong in DirectBuy, I would have had mediocre goods with the money I spent in my last house. But I spent on DirectBuy the same amount of money that I was initially gonna spend and yet the quality of the goods was phenomenal.

DirectBuy is direct from the manufacturer as opposed to going strictly on the retail side and they offer a discount for merchandise. I’ve been a member for close to eight years now and in the past, my purchasing experience was excellent. But the whole franchise process has changed up and my purchasing experience of late hasn’t been too good. Everything is basically online now and it has some advantages. But it mainly has some disadvantages because you can’t really see and you don’t get an idea.

My wife and I were member back in 2008. We joined because we were redoing our entire house and wanted a state of the art kitchen, it was supposed to be the highlight of renovation. We wanted the best of everything! DirectBuy did the design, ordered the custom cabinets, and the appliances. Well cabinets are a piece of junk, they’re falling apart, paint is coming off and the company that built the cabinets moved away and disappear. We were left stranded and abandoned! DON’T JOIN!!! This company should not be in business. They’re horrible and you can do it better yourself. I rate it a BIG fat zero??? I would love to be able to show everyone how horrible my kitchen is.

DirectBuy has lower price items so we decided to become one of their members. We've been with them for about 20 years now. We did kitchens and bathrooms projects and we purchased items from them as well as outside furniture. Their products have good quality and the purchasing experience was good too. There was a location here in London but there isn’t anymore. And now, the Mississauga and Markham are closed. So, it’s a bit too inconvenient for us to continue the membership. It’s almost a three-hour drive just to go to the showroom. It was a great opportunity, but unfortunately, without there being a location near us, I wouldn’t recommend it because it’s too hard to be able to purchase items. It’s just way too far for us.

I've been a member of DirectBuy for 11 years. We were doing some renovations at the time and it was economical for us to join. We've purchased household items, furniture, and carpeting and the purchasing experience was good. The cost has changed over the number of years. It’s not as convenient for me anymore. Also, the location that we had close to our home closed, so it’s a little further away for us now to attend the showroom. And I haven’t had as much renovations in the last little while. But other than that, it’s fine with DirectBuy. It's handy and it’s good to do some price comparisons. I’ve found their online platform to work really well.

On October 27, I mistakenly ordered a stereo receiver. My intent was to hit the return key, instead I hit enter. I immediately emailed the company to cancel the order and get a refund. Still haven't received. I have spoken to their rep several times always with the same response - it has been done. I could have walked to Illinois and collected the money in the time it takes them to refund. As of today 11.24.18 I still haven't received a refund. It is getting harder and harder for me to believe this company isn't running a scam. All I can say is buyer beware.

We went to a DirectBuy introduction and I liked what we saw. I've been a member for more than 10 years now and I have purchased large appliances. When we fixed up our home in Nova Scotia prior to selling, we bought a brand new washer-dryer set. We also bought a stove, a fridge and a Surrey Down mattress topper. When we moved to Victoria and then within Victoria, we bought a new washer-dryer set for each move as well. Purchasing is easy and I always do it online as there is not a store handy. The prices of the products are really good. I highly recommend DirectBuy. They are always very helpful and my experience has always been excellent.

Unfortunately, I keep having horrible experiences with this company. I've been a member for over ten years. The services charges have skyrocketed! I purchased three couches just last week. My savings (after responding items) was only $400.00. I know it's a lot of money, but when you put waiting time into it, it's not worth it. I could have had the couches way earlier straight from manufacturer. The service charges were well over $700 including the horrific shipping charges. These costs were a lot less back in the day. No wonder they are closing stores every day. It was a great place to shop years ago. Is it worth the money today? Not sure I could answer that. Two thumbs down. Not sure if I'm going to keep my membership active. Think twice before you pay once, every year, and every purchase.

We thought of renovating our kitchen and heard that DirectBuy was a way to save money. We had an invitation to come in and listen about it, and an example on how we could save was given. In 2009, we decided it would be worthwhile and renovated our kitchen. Purchasing from DirectBuy was amazing, but we didn't get the best installers. I also found it difficult when we thought of doing our bathroom and wanted to pick out everything. We went to a bathroom event, which I thought was going to be something I could get some information from and some help on renovating our bathroom, but it was more of a selling off of other products they were discounting. When you’re looking at doing a project, the installation part of having something done is a bit of a concern sometimes.

Crystal **, a Corporate Cabinetry Designer, was great to work with! Her designs were so nice that I hardly needed any adjustments at all! We were putting all new cabinets in our kitchen, living room, master bathroom, laundry and additional bathroom and half bath, and she made the process very trouble-free for me. She obviously knows her craft and the design software too. Crystal was knowledgeable and answered all of my questions including options that would save me money while keeping the quality I want. Thank you DirectBuy for having a great employee for me to work with!

DirectBuy is a great company. We've purchased lighting, cabinetry, carpeting, plumbing, sinks, electricals, bedding, pans, and many pieces of furniture from them. The experience has been very good, but we had a terrible time getting our bookcases, our last major purchase, which was in July. We were getting the wrong information from DirectBuy all the time. Finally, it was escalated and we had a supervisor step in. It got nasty for a little bit, but we had gotten it resolved and we got the furniture. I also ordered a bed set for our bedroom and it was delivered so quickly. It was a wonderful experience and the bedding is wonderful too. I’ve shared my experience with all my girlfriends down here.

Wow - what a great and easy experience! I renewed my membership, got set up online, and bought two gift memberships with a smile on my face, thanks to both the helpful service representatives! Thanks to DirectBuy!

It was in the middle of the 90s that I joined DirectBuy because of the prices and the discounts. It's probably 20 years now but in the beginning, I didn’t get a lot of things from there because in those days, the salespeople were not that nice or that good. They didn’t lend much help when I was going to those centers and leafing through catalogs. But that's changed quite a bit and they’re much better about it now. In fact, I like the purchasing experience. It is certainly easier now that they’re online. I’m doing a new building project so I’m getting a lot of stuff from DirectBuy for that, probably my whole bathroom installation. I've also purchased a lot of household things like dishes, kitchen utensils and a ceiling fan. I only go with brands that I know so I’m happy with the quality of the items I've purchased.

We've been with DirectBuy for a long time. We could buy good quality stuff for less price. We bought beds, dressers, chairs, lighting fixtures, dishes, and stuff like that. But they should carry more baby stuff because when we became grandparents, we like to buy stuff for the grandkids. Recently I got my counter bar stools delivered and I’ve also ordered a couch. If you want good quality, then DirectBuy is the way to go. Because to buy the cheaper stuff, you can go to the store and buy it on sale. But to get the higher quality stuff, it’s better to go through DirectBuy.

There's only so much money we can pay for stuff. We worked through the owners of a DirectBuy franchise for many years. If we went through them, we could get better things for our money. We became members of DirectBuy back in the 80's. We just bought a house, and I knew what I was looking at for furniture. Everything I'm looking at except my wife's desk was bought through DirectBuy.

I spoke with Barbara **. My questions were concerning delivery and installation of appliances I had ordered. Barbara was very pleasant to talk to and was able to answer my questions. I do find it unfortunate that DirectBuy cannot offer local services for the installation of appliances. These services used to be offered when there was a showroom in London.

I've had very good experience purchasing from DirectBuy. I mostly got household stuff including furniture, carpet, and lamps. Some furniture came that had some defects and they kept it in their showroom and called the manufacturer. The guy came and fixed it, and I went back and got it. It's getting very expensive to join, but it’s still worth it if you’re gonna buy a lot of stuff.

We were looking to do a roof 15 years ago and I was not happy with DirectBuy's sales tactic. It was a really high pressured sales pitch and the reps said we had to do it that day, and we ended up not using them for the roof. But it has changed since then and we’ve been extremely happy with the project we’ve been doing the last two years. We did the toilets in the last house and we’ve been doing an entire house remodel, top to bottom. The toilets are huge and I love all the lamps. I’ve been using the decorator and some accessories like mirrors. We also got the area rugs most recently and we used the interior designer through them. We’ve been very happy with the cost of the products as well. I wanted high-end toilets and we were able to get them for an extremely nice price and we bought less than we could in the stores.

I have been dealing with Direct Buy for year. I want to tell you my experience with your warehouse in Edmonton AB. They have been so helpful and efficient and I would like to send a special thanks to Reece **. Thanks again.

DirectBuy has everything and it pays to have a big project going on. I got appliances, furniture, cabinetry, and lights, and the cost is good. The website is good too, but when they had the stores, my buying experience was better because we could just go there and see the product. Even though they're trying hard, not knowing exactly what you're getting is hard. I've been with them for 10 years. When I was remodeling a house, it made sense to become a DirectBuy member since the savings they offered was good.

We were building the house and DirectBuy seemed to be reasonable savings for us at that time. We got tiles, wood, appliances and we spent about 40k there and the experience was nice. We saved some money. We had to go to St. Louis to pick the things up and sometimes they shipped it which was very convenient. Some of those appliances were not as good quality as I wish though but, overall, DirectBuy is a very reasonable way to go.

My wife and I were invited to an open house in 2012. They made it sound that we were going to save tons of money! Really?? First we had to sign a contract and pay a cost of almost $4,000. After that there is still a yearly membership to pay in order to have access to their website. Now, they have CLOSED all the physical locations. That was a HUGE mistake, and regarding savings, I think that's a total lie. When I was looking for specific products, most of the time, they were not available at DirectBuy, and when they were able to get it the price they were asking was the price you would pay anywhere else. I found even certain items cheaper on other websites. Their answer is then that "We could open a claim for this," and that they would match the same price. We paid $4,000 for this???

DirectBuy's like my Amazon wherein I compare other's prices with. If I find something that I really like, I'd check if DirectBuy has it or something similar to it. I also find most things in DirectBuy at a lesser cost. But there have been equal products that I've inquired about online and found the costs less at a bathroom place. Nevertheless, their product's quality is great.

Since being a DirectBuy member, we've bought some beddings and made renovations for the kitchen and flooring to our two homes. It doesn’t usually take a lot of savings to pay for the membership but buying the three mattresses paid for it. And then we moved to another place in Calgary which we are currently renovating. We also have another place in BC wherein we were doing some renovations. We didn’t have any furniture in the second home that we bought in BC ‘cause we weren’t moving. We were just gonna own a retirement property and a place to go to for the summer. So, things like stuff in the kitchen and two sets of couches were quite expensive when we first had the membership.