DirectBuy

Having in mind that I am gonna build a house one day, I signed up with DirectBuy. I also got in just for the deals in building and have been a member since around 2006. From then, I have done a couple of kitchens and got windows using my membership. And my girlfriend had bought a few things too. Everything that we've gotten has been of good quality and the experience we had with our last big orders have been good as well. Dealing with the last lady we had for the windows was really easy and fast. I also have this kitchen designer that I always use because he's really easy and good. Although there was a little bit of a run-out one time when we were trying to get a TV and it was a long process, and then it was discontinued from the manufacturer. Other than that, it's been easy and the deals are good. And so, I've got a few people signed up on there.

A few days ago we decided to update the carpet in our bedrooms. We contacted the concierge center and they directed us to the Richmond carpet website. Once we made a decision we call back and spoke to Jan **. She was extremely helpful as we had many questions. We told her we would call back once the rooms were measured professionally. A

I was doing a lot of renovations at the time I joined DirectBuy. I like the savings and I've been a member for 10 years now. I've purchased mostly appliances and furniture. The purchasing experience is very difficult and the warranty could be improved. I have to inspect everything at the store so closely before I take it home or they're not gonna cover it. I got a table that had a little bit of water damage on the edge and because it was in the cart, I inspected it when I picked it up. It was upside down in the cart and I guess the corner got bumped by the freight company. Shipping damage once it leaves the store is not covered. But I also couldn’t see it when the package was open up until I actually put the table together at home. So, I have that feeling when I'm buying, especially when buying something for somebody else as a gift and then it's not gonna work for him.

We’ve been DirectBuy members for several years. We joined when we started building our home. We purchased things in the past like all of our kitchen appliances and our steam shower in our bathroom, a refrigerator for the garage and a dryer for our daughter. Now that you can order everything online, it has been great and very easy. I can go online and look, and look, and look. I don’t have to pull books out. I really like it.

We've been DirectBuy members for about 12 years and they've been really good. It was a good decision to join. It was hard in the beginning but we've definitely used it. As long as you can justify the buy-in, like if you’re doing some large project, do it. That was what we did in the beginning. We were remodeling the entire house and DirectBuy was extremely helpful. Since then, we've kept it up because we usually buy at least one or two items a year so it’s been good. In fact, I've bought just about anything that they had, even doors, locks and granite. That was granite countertop and tile flooring for bathrooms. I’ve also bought hardwood flooring, cabinets, a fireplace, couches, furniture, cabinets and a barbecue grill. I also bought a lot of Kohler products. I haven’t had any problem with anything. And if there is a problem, DirectBuy has been really good about backing it up.

I've been a DirectBuy member for 10 years. My husband was building a house so we purchased cabinets and flooring from them. I got divorced so I had to buy all new appliances, and then I moved so I had to buy appliances again. And I just buy odds and sods from them. For the most part, my purchasing experience with them was really good. The quality is very good too. I would definitely recommend them. They have high-end stuff. I bought blinds, furniture, and flooring, and everything has been very, very high-end. So, if you don’t want to pay the price for high-end stuff, it’s not worth it.

We've been with Direct Buy since it was TotalHome and we bought furniture, flooring, and lights from them. However, we don’t like DirectBuy right now. They've taken out all the stores. At least before, the one DirectBuy that we had before it got closed had a huge amount of inventory there, so we could see the flooring, and it was a great help. It was awesome. Then we had to go to another one which was an absolutely horrible one, and then it also closed. Now, we're at our third one and it just closed too. And they weren’t even close by. We still have to drive all over the place.

We've been with DirectBuy for about 10 years, and we’ve used it all those years to furnish houses, apartments or condos, as well as to replace furniture and appliances. Originally, we liked the prices that we could get and It worked out for us. It was a good value and we’re still using it. As far as the online site, it’s fairly easy to navigate but you don’t have that person who can really help you with specific things. It was nice having a place to go where we had people who would help us find the specific things that we were looking for. They had samples of floorings, furniture and coverings, and they would show us the samples. Also, we’ve had a very long wait sometimes on some specific things. There was a six months wait time to get some stuff that we ordered. That would be the only downside if you want something right away and you need it right away.

I contacted Direct Buy with an inquiry about a specific brand furniture that was not included on the website. Jenifer ** responded very timely stating she would look into my inquiry. Today I received another update from Jenifer ** that she was still researching my inquiry. I really appreciate the follow up and Jenifer's contacting me with a status update.

A friend of ours mentioned that they joined DirectBuy so we looked into it, too. We were building a house at that time and the allure of the kitchen cabinets seemed to be an easy way to capture back our original investment of signing up. We eventually signed up and we’ve been a DirectBuy member for about 13 years now. We've spent quite a bit of money purchasing various items for our first house. We are building another house and we purchased appliances, some higher-end furniture, and lighting from them. If we think that we’re going to be purchasing something a little higher end, we’ll go to the DirectBuy site and see if there are any opportunities there to save money.

I liked the availability of the merchandise at DirectBuy that wasn’t available elsewhere all in one location. However, it annoyed me that when we joined, we paid a fairly hefty fee. We paid $6,000 to become a member. When I was in there two weeks ago, they told me that there’s just a monthly fee now which is what we’ve been paying. We’ve been members for almost 10 years now and we got things from office furniture to appliances like TVs. Our overall purchasing experience has been good and the products that we’ve received have been excellent. Some of the handling fees were a little extraordinary but the product cost was good.

I’ve been with DirectBuy for a number of years and I've purchased so much there with my membership. We got a kitchen dining table set and tile floors. I also bought hardwood floors and got tremendous value with that purchase. Then we just got a bedroom set and it has come, even though it had not been a couple of weeks since we made that order. Our purchasing experience with them has been very good. The quality of their products is excellent and the cost is good. DirectBuy has been a lifesaver for me because I've been saving money. I have compared their costs to those of other places and they beat the prices that I’ve seen.

We went to a DirectBuy presentation and ended up joining them. Our house got hit by lightning in 2007 which took out my stereo, so I went to find a stereo and I was able to get it at DirectBuy for almost half the cost. Also, we’ve had our kitchen totally redone and we bought cabinets, granite countertops and all of our appliances through DirectBuy. We've also bought curtains, trim covering and paint. I get 30% off of anything at Sherwin-Williams. I also purchased through DirectBuy several couches and all my garage doors.

DirectBuy's prices were low and during the time I signed up for membership they had a showroom, which was good. We built a house, so I'm in the process of putting all the furniture right now. I recently got two chandeliers and three pendant lights from DirectBuy. I also got some other bedroom furniture from them. I'll find the product somewhere and and I'll check to see if DirectBuy has it, and then I'll purchase it online or through the concierge service. As long as the product is there, it's easy. If I don’t see the product, I would email the concierge or some support shopping and see if they have it.

I've been a member of DirectBuy for about 10 years and I got them for the discounts on products like their furniture. We also just bought six appliances. Sometimes I order them online and then sometimes I look for them online and call the concierge once I found them. Sometimes I have to do that because I have a membership here in Michigan but I also live six months in Florida in the winter so sometimes I order stuff and have things delivered down there.

When we were gonna remodel our kitchen, we started looking around and we saw the advertisement for DirectBuy. So we went in and they had a classroom where they showed us lots of products. Then they showed us the showroom and the difference between the prices. We were already two months into looking at various things and prices, so we saw the big difference and we joined. We liked the savings on the products that we were getting. We also did the laundry room and one bathroom. Plus, we remodeled the entire back bathroom. We did the carpeting twice now throughout the house, too. And for these projects, we had no problem purchasing stuff from DirectBuy.

I've been a member since 1975 and never had to go through all the steps to find the lowest price. Sure liked it better when you knew what the manufacturer's price was and you paid 10% plus shipping and tax. Always beat everyone on price.

We've been with DirectBuy for over 10 years through my sister-in-law and we were saving money by going through them. We bought furniture, building supplies, roof and door changes from them. Our purchasing experience has been great and we've done it a few times online, but most of the time, we go to the store. I prefer going to the store and we were impressed with the service that we get when we go there. The quality of the products that we got is also very good. However, it's very expensive to get a membership now compared to when we got it 10 years ago. But if people are building a house or doing a major renovation, it's worth a while of going through DirectBuy.

First we were told our order was discontinued and we had to look for a new set. After weeks of looking we found something we like and could live with. When we went to order it we were than told our original order was available and was on its way to us. Once the order arrived the boxed were moldy, and ripped and the tape did not even stick. When opening them we found mouse poop and peep all over the product.

Order was delayed a month past the longest estimate for shipping. Called several times and were given a delivery date both times (which when then had made plans to pick up on) but both dates came and went. On third call the person was very helpful and let us know there was a shortage of drivers to make the deliveries. If this info was given sooner or if anyone had contacted us this would have gone a long way. Had much better service when there was a local club. Pick up was good at the depot but I continue to get emails a month later as to when I will pick it up.

When I went to DirectBuy to talk to the people about what the membership was all about, they looked up the same couch that I had just bought. And they were able to help me realize what I could have saved. I absolutely joined right then and there. We were in the process of furnishing a few homes. We furnished a home down in Florida. A couple of our daughters also had homes that we were trying to help furnish.

Way back, I was building a house and thought to myself that there would be something worth looking at through Direct Buy. I became a member and thus far, I've bought everything from building materials, appliances, household goods, furnishings and window coverings. However, the structure of the company has changed throughout the years. Before, we used to go into the club and look through a bunch of catalogs then place an order for what we were looking for. Now, Direct Buy has geared itself for online sales. Still, going into the club was a better experience for me.

Marcia ** helped us with a quote for a fireplace. It's often very difficult ordering off a website when there are so many components and some are required some aren't, some are conditional upon the ordering of others etc. We worked together while I was on the company's website and Marcia used the DB catalogues and together helped me figure out which ones were needed and which ones weren't (ie. if 1 safety screen was ordered a trim wasn't required yet if a different one was ordered a trim was needed). She even called me back a little after my inquiry and provided the name of an installer from a different DB warehouse as I mentioned on the phone I'd need assistance - (I can't install a gas fireplace insert myself!!!).

We rebuilt a house and I got a washer and dryer, a fridge, and a stove from DirectBuy. I also bought a bedroom table, a whole set of kitchen cabinets, and windows. The cost was good. We did a research and found out what the products cost in stores, and it was way cheaper through DirectBuy. I had no problems with the quality, and purchasing from them was not too bad. However, I had to plan at least three weeks in advance because they didn’t have anything in stock. It was all ordered. So, what I ordered came at least two weeks later. When I started with DirectBuy, there were lots of stuff but it’s getting limited now. They’re losing a lot of their clients for some reason. Their products are not anywhere near as good as they were 10 years ago. A lot of vendors are disappearing. Still, I'm satisfied with DirectBuy.

I researched Grohe items, as we have a major renovation in our place. There are very few of Grohe items on the DirectBuy website, so I made a list based on information from Grohe US site and called concierge shopping support line. My request was given to Jenifer **, who completed it in the evening of the same day. She provided all information needed. Thank you, Jenifer.

We have used DirectBuy quite a bit and have gotten several stuff from them this year and last year, too. Our store is two and a half hours from us but what's so much easier nowadays is we don't have to go and to do it online is so much better. The website is good but sometimes it's a little bit of a challenge. When I see something that I like, I put it on my wishlist, come back a week later and it's not available anymore which is a little frustrating. Other than that, the quality is excellent and some of the items give tremendous savings. I usually get excited when they start adding more products but I've learned that I need to shop around to make sure because I'm not gonna save as much as some things that have a larger profit margin.

Denise was amazing. I am unfamiliar with cabinet terminology and what questions to even ask. Denise walked me through and caught things that I would have never thought of. She responded immediately whenever I had any questions and was very patient. I will be doing other cabinets in the future and can only hope she will be the one helping me.

We went to the showroom in Massachusetts and we realized that there’s things we would get wholesale and have savings. Now, we've been a DirectBuy member for almost 10 years. We’ve always had it when we furnished two homes with many of their products. For our new home, we bought appliances and bathroom fixtures like tubs. We also got lights. In the second home, we got tubs, showers and fixtures. This year, I've had a two-for-one year, which I was thrilled about.

My sister was a member of DirectBuy years back so when I was purchasing my first home and I needed a lot of stuff I applied for membership with them. I have now been with DirectBuy for 14 years. I bought everything like floors, tiles, cabinet trays and sinks, and the quality has been very good. With DirectBuy you can get better deals on higher end stuff. I wouldn’t have bought certain appliances if I wouldn’t have gotten the price. You can get higher stuff for better quality.

I’ve been a member of DirectBuy since 2005 when I built a new house and I needed flooring, appliances and furniture. I’m a real estate agent so I’ve been using the membership for staging such as glass painting. Also, I’m renovating a rental unit that I have right now. The quality is good and I have always been happy with DirectBuy. I got good help and they answered all my questions but it’s a shame that I kept asking their head office and it took a long time for them to get back. I like that I can go into my local showroom here and get the answers in the one-on-one customer service face-to-face a lot quicker. I use DirectBuy all the time and I’m always there. It’s a shame that they downsized their showroom here and I find that a bit irritating. It’s harder to get stuff done, but the customer concierge shopping has also been very good. I’d like to see their website with their products updated more.