DirectBuy Reviews

I had my heart set on a certain bedroom collection that had been discontinued but thought I would check DirectBuy anyway. I am so glad I did, Lauren was so sweet and helpful. She took the model numbers and names and they their best to deliver!

Lauren assisted me in figuring out which Natuzzi Editions reclining sofas that DirectBuy carries. This required her to check on about a dozen models. She went beyond expectations by suggesting she contact the supplier on my preferred model. Outstanding support!!! Thanks Lauren!

I've been a member for 10 years and have bought stuff for the house I live in, like light fixtures, tubs, flooring, and carpeting. Plus, about two weeks ago, I bought two chairs. If I need something, I go online and see if I can find it. If they have the brand that I want and it has a good price, then I'll buy it. It's expensive on to get into it, but if you're building a house or if you make a lot of purchases, then it's worth it.

I have been a DirectBuy client for over 10 years. It appears they "gave" me some travel program in 2014 as a valued member. I remember I received 2 phone calls in 2014 from their Rep trying to get me to sign up. With each call I said, "NO... I have no desire for a travel program NOW or EVER!" When my renewal for this year came up I told the Rep I would not renew as the membership was over $400.00. The Rep said, "Well how often are you using travel program??? We can save you over $107.00 on your 2018 renewal if we cancel the travel program." I have never sign up for this program. I did not know my husband had mailed a check to them for 2018 membership. So, they are refunding me 107.29. However, I feel they own 2015, 2016 and 2017 as I never signed up for this travel program nor have I ever used it.

My wife Carol and I experienced challenges with our Pelican Reef order beginning in August 2016. Alyssa was assigned the task of assisting us. Alyssa was on top of everything from day one through the final resolution of our order, which was returned and fully refunded to us. I must say we were quite impressed with Alyssa's dedication to bringing this to a satisfactory closure for us. We can't thank Alyssa enough. We are working on our "replacement" order with Gretchen and she has been very helpful as well. Generally speaking, we are satisfied with the level of customer care we receive from DirectBuy and hope this continues with our future purchases. Thank you for the opportunity to share what could have been a horrible shopping experience turning out as positively as it could have.

Terribly disappointed in the quality of responsiveness from vendors. In addition the vendor list continues to shrink. Pricing has changed dramatically and am not finding the values and savings experienced when there was a service center.

I've been a member of DirectBuy for close to 20 years and I've had an excellent experience with them. I used them both for my own property and my income property. My wife used the concierge service and ordered stuff, which was great, while I bought stuff that I put in the cottage. We also had some KitchenAid appliances from them but we had to replace the stove and the fridge. They could've been better because I had to replace the control board, but they lasted for 15 years so that wasn't too bad. Then I bought a new Samsung stove two weeks ago but it was defective the first day. So I called Samsung and they sent somebody over and fixed it.

When we first joined DirectBuy, we were remodeling a house that we had bought, so we bought quite a bit. Then we bought a home in North Carolina that we remodeled and we used them too for appliances and different items. We’ve used them on and off and originally we were attracted to the price. Some of the items that you can get in there are really cost-effective. And, because of the value there, you can buy the higher-end items that you typically may not have bought. Ordering was easy because I already knew what I wanted. If you didn’t know exactly what you wanted or if you didn’t have a part number already, sometimes it’s a little hard. But for the most part, it’s good. For all of our major purchases, we would go shop and see what we wanted, then go to others and see if it’s available. And, they always deliver within the time frame. So far, it's been a good experience.

Just finished speaking with Lauren on the live chat. She was quick to help me with a request which was wanting the purchasing information for a table. I've used the live chat feature a few times and am more impressed every time. It is so convenient and I love that I don't have to make a phone call and sit on hold to ask a simple question. The service has been excellent every time.

I placed an order for an Automatic Transfer Switch, (ATS), from Briggs Stratton then placed 2 days later placed an order for the 35kW Briggs Stratton Standby Generator. I asked for an accurate ETA and got nothing. Due to the fact that I received the ATS with no notification of the order being placed or a ship date, I called in and spoke to Alyce as I was concerned about the delivery of a 1 tonne generator with no one at my house to receive it. Alyce impressed me with her professionalism, responsiveness and considerateness for her fellow employees. I am not so impressed with the specialist handling my orders as I feel she is hiding behind a flawed process! How can you call it a concierge process when a week passes and you haven't checked on the order?

Ceiling fans and shower doors - Tosha has a very pleasant voice and uses clear and good English. Stayed on the phone for quite some time discussing my needs. I have decided to renew my membership as a result of our conversation yesterday, Saturday, November 11. I look forward to more interactions with her.

I would recommend DirectBuy to a friend but only under certain circumstances. First, you got to have a lot of money, plans the things you're going to spend money on. We did that and told people to go with DirectBuy if they’re planning on changing out all their appliances but otherwise, it may or may not be worth it. However, I had mostly positive experience with DirectBuy. We got some discounts from them on some items we needed when I bought the house. I’ve been using DirectBuy for appliances and we’ve purchased about five appliances in total that we buy one every two years. Two of the first appliances we bought were gas ranges. We also got a fridge for the downstairs suite and a dishwasher for the downstairs suite for my folks’ place. I loaded that place up with appliances.

Live Chat - My request was answered within a few seconds and Alma was efficient and quick with a response to my question. Alma also offered further assistance which was appreciated. Great service today.

I called today to inquire about a chair and spoke to Quiana. She provided pleasant, clear, professional and extremely helpful service. So much so I asked for her name and added it to my contacts so I would be sure to ask for her in the future!! You have an excellent employee in Quiana!

Lorene ** did a great job tuning and supporting me during a recent furniture purchase. We went back and forth 3 or 4 times and each time she turned quotes around very quickly. I appreciate her attention to detail and ensuring we had the right items on the order. Thanks!

Angela is an absolute rock star! I'm building a new house and she helped me with all my carpet needs including padding. Helped cross reference carpets for styles you didn't carry, get specific pre-cuts per my builder, and resolve a lower quote I received on one style. She all this with speed, efficiency, and awesome communication. Thanks!!!

Andrea was extremely helpful and answered all my questions in a clear and professional manner. I have recommended trying Direct Buy to a neighbor that dropped their membership two years ago. They were going to call and review their options. Andrea was great!

Contacted Alma at live chat to see if you offered a vendor for office furniture for a commercial office. She suggested the home office furniture but that's not what I am looking for. She suggested contacting our local office for a vendor. Very courteous.

I checked the DirectBuy (DB) website for a delivery update and it indicated that the orders were delivered. I contacted DB customer service to notify them that the goods (GE Appliances) were not delivered. Pamela contacted me soon afterwards and followed up with the supplier and myself several times until the order was finally delivered. The supplier was a little difficult to work with but Pamela was excellent and her persistence is greatly appreciated. The delivery company provided good notices just before delivery and delivered the goods safely.

Having the ability to chat with a representative in real time is excellent customer service. DB customer service has always been eager to assist and research situations that are sometimes complicated, but always pull through!

I was trying to purchase replacement appliances damaged in hurricane Harvey. I was excited to see the Black Friday special being offered and quickly chose all my appliances and put them in my cart. After going to my cart to review the contents, a red rectangular box appeared across my screen telling me the vendor appliances were not sold in the USA. I could not proceed to checkout and purchase the appliances.

Pelican Reef Outdoor furniture - I wish to purchase a set that is on the Direct Buy website but wanted to order additional merchandise from the supplier and needed to find out pricing and availability. Freddy was very helpful and created a ticket with the request. Thank you.

I was looking to contact DB to see what the status of my order when I came across the Chat link. I clicked on it and was almost immediately connected with Lauren. She was very knowledgeable and quickly helped me. She was very polite and promptly helped me resolve my question.

Order of Emtek hardware - The representative who assisted me today was knowledgeable and courteous. He located the products that I wanted to order and wrote a ticket for a quote. He answered all questions. I was extremely pleased a plan to continue to utilize my membership in DirectBuy.

Brianne assisted me today with a price quotation for a Schlage power lockset not available for online ordering. She was prompt, courteous and asked all the right questions. My experience with Concierge Shopping was excellent.

My wife and I were frustrated when a sectional we ordered (Elite Leather) was damaged when it arrived. There were scrape marks on several seams and the back. We declined to take possession. We were also confused as to whether it was the right couch (it was). Misti ** was our DirectBuy representative. She is a superb representative of DirectBuy. She handled our case perfectly in every respect. The tech that was assigned repair of the couch also did an excellent job. The couch was repaired at the warehouse of the shippers. They also were professional, prompt and courteous. The couch is now in our home and, although we would have preferred that it arrive in perfect condition, DirectBuy and its representatives did an excellent job in remedying the issue.

I believe the customer care rep that I spoke with is Audrey, I'm not sure. I hope you can find out. I have spoken to her in the past and she ALWAYS provides EXCELLENT customer service. She's upbeat and easy to laugh. She is a great listener and a good problem solver. I always feel like she honestly cares about the client experience. Kudos! Job well done!

I called with questions and was very happy with Linda's assistance! Very helpful. Very professional. A pleasure to work with. As a business owner I would hope my staff would be as competent!! Awesome!

This was my first Concierge shopping experience with DirectBuy. I was very pleased with the service and politeness of the agent - Barbara **. She confirmed everything and ensured that I had the correct items. The process was very efficient.

Many thanks to Eileen ** for her prompt and accurate response to my questions about an order delivery and size. This concierge service is a valuable tool for Direct Buy members! I have used it on several occasions, always with helpful results. It instills confidence to know there is someone available to help when you need it.

A produce I ordered last week was just posted as a club exclusive. Brianne has instilled confidence that my DirectBuy membership was a smart decision. I was informed that you will be refunding the difference and I couldn't be happier with DirectBuy's integrity and customer care. I will continue to renew my membership and will recommend your services to all of my friends and family. Please keep this up! I have noticed tremendous improvements over the past years!!! Well done.

I went to the open house. I had just purchased a Carter furniture sofa and paid $1,200 for it. And then when I came to a bunch of their catalogs, it costs $600 sign-up rate. I like the brands that DirectBuy carries and represents so I decided to become a member. The purchasing experience is okay. Their website is very user-friendly. I usually will email them I want, and if possible, a model number, which I find either from somebody else’s website. Also, the items I purchased from there are of great quality. However, I had some issues with delivery on some things earlier this year. It was a fiasco. They said they were shipped, then they were not shipped, and then they were lost, and it was very frustrating. So those are issues I had in terms of follow up. It was nuts but it got straightened out.

Was looking for a women's equivalent to a men's Nike golf rain suit (men's was found on website; women's not). DB employee was quick study and initiated efforts to contact vendor to see if women's rain suit was available. Good customer service, good attitude, and appreciated.

Douglas did a great job of clearly and accurately reviewing the renewal policy and options. I was thinking about not renewing, but after talking to Douglas, I decided to renew. He truly did a great job.

Theresa ** was very helpful and efficient. She had to do some research... and she did it quickly and accurately. Good job... DB has lots of vendors... but she obviously knew how to navigate the system... Calligaris is a favored vendor of mine, but their options for finish and fabrics are always hard to decipher. Concierge shopping is a must for this vendor.

I asked if Quiana could send copies of my previous invoices. She was able to provide me with the information needed and also help me with updating my personal information in your database. She was very helpful and was able to give me additional insight for the future once I start building my house.

Alyce was professional and courteous. She understood my needs and help me resolve my issues. I questioned why there was an address on my account I didn't recognize. She research it and until I was satisfied. She assisted me in finding a designer for my upcoming project and she gave me the names of local contractors in my area, which is what I was calling for. She also made sure my request to have the co-member on my account removed got to the right place. I was very pleased with her level of customer service. Thank you.

I just got my yearly membership dues and they have jacked them up $100. I don't think they deserve another dime. When I joined they had a local store where you could go and look at the quality of the products. Now, they have closed the store and want you to buy high priced products online. What a ripoff.

We bought all of our appliances from DirectBuy. We bought a sink, faucets, some flooring, some tiles, and some toys for the kids. It's easier making purchases from them now than it was 11 years ago because we used to have to go to Fort Worth and pick it up, but now they’ll ship it here. The shipping is good. It gets here really quickly. DirectBuy has a good process and a good deal.

DirectBuy's competitive price made me go with them and I've been a member for about 10 years. I've purchased everything through them, from electronics and appliances to hardwood and blinds and my experience has been adequate for online purchasing. However, I sometimes find myself going to the company's website and look for more information when I look at the descriptions to know the details of the products. But, they were extremely helpful whenever I call and I’m very satisfied. I get products that have good quality, good prices, good deals and ones that wouldn’t be available for me.

I spoke with the rep about our power recliner that would no longer work. It is stuck in the reclining position. The rep was extremely helpful, took all the information and scheduled someone to contact me. She was very knowledgeable and did not waste any time as so many people do when you call for help.

We ordered a square table through DirectBuy from Dinec. The table ordering process was made very easy because we worked with Amanda. She was amazingly helpful. We found her always receptive to everything we asked for. Thank you DirectBuy for putting us in contact with her and making this process much easier for us. Loved the table and loved working with Amanda.

I have been a member of DirectBuy since when it started back in the day when it used to have the local store that you can go into. I joined DirectBuy about 20 years ago. At that time, the membership fee was $5,000. It was an opportunity that we could buy good furniture from manufacturers at discount price because furniture has such a tremendous markup on it when you purchase from furniture stores and other places. A lot of the things in our house was bought through DirectBuy.

Crystal was easy to work with, knowledgeable on the product lines, and especially helpful when discussing the order over the phone. My cabinet order has gone smoothly so far and I will be recommending DirectBuy to friends for their kitchen projects.

I called your customer service because I needed to have my memory refreshed about the additional charges when buying an object. Your representative was very helpful, courteous, and knowledgeable. She answered my questions thoroughly. It was a pleasure speaking with her.

I cannot remember the name of the gentleman I spoke with. I should have written it down. I asked if I could get other doors that were not on the DirectBuy website. He explained yes and gave me the number for Therma Tru design assistance to speak with them further. He answered all my questions including a question I had about the DirectBuy app.

Excellent follow up provided by Julie. She continued to provide the status of my order. Julie was AWESOME. She made this process much easier to bear by keeping informed of the status. DB need more associates like Julie.

I was unable to place an order for a door from Therma Tru but not because of any lack of attention from Theresa. I have been trying to replace a window with french doors for a year with no luck. They do not offer them either but when I suggested a possible alternative Theresa was "ON " it. Thanks!

I want to thank my representative for her fast help. I was leaving the country and wanted it done before I left. Everything has been ordered due to great team effort. Thanks so much. It is amazingly easy to get things done with DirectBuy all because of your great staff.

Steve was a tremendous help in my search and inquiry today. I haven't shopped for furniture in some time and imagine my surprise to my local showroom being permanently closed search on Google today. I called the club number and was pleasantly surprised and delighted when Steve provided me helpful information concerning ordering, how to pick out my leather choices and a promise to forward my request to the appropriate department for further inquiry on a product.

I've been a DirectBuy member since 2003. Back then, we were going to do some major renovations on our house and we needed a furnace and various other things. Over the years, we've also bought tiles, cork flooring, linoleum flooring, an air conditioner, a full kitchen, including appliances, sofa, chair, paint, bed, bed frame, tires, bedding, towels, a television, outside intra-lock, as well as window coverings, like shutters and blinds. Plus, we bought a washer and dryer from DirectBuy twice. We're also waiting for a new front door from them.

I requested a quote for a Hooker Furniture product that I did not see on the DirectBuy website. Theresa worked with the price integrity team to ensure that I was got the best price possible. She also revised the purchase order for me when I said that I would pick up the merchandise from the MDX Group warehouse. Extremely pleased with this transaction!

We became a member of DirectBuy due to their pricing and also we were buying big volume and wholesale products. We would use DirectBuy mostly for housing projects where a plant is a big thing, flooring was a little bit and other knickknacks that we can buy there. In the early years, purchasing was very difficult. We had to send them the cash or a check and they had to receive it before we got what was purchased. We’re doing a project on our house right now and the experience with the concierge shopping is a little better. It’s a lot easier to pay for it since everybody pays with their credit card. Going corporate was a big thing for us and it makes it a little easier.

Was looking for electronic/USB chairside end tables. Chatted with Brianna and she was very helpful in locating options for me as well as links to the manufacture site for colour searches. Wife is happy, just waiting for final quote so I can get my order in!

I called requesting price quotes on several furniture pieces (Bradington Young). The prices will determine whether I go for 3, 4, or 5 pieces. The person helping me was thorough, polite, apologetic for the time it was taking to get all the info details. There were item numbers well as leather & nailhead options involving numbers. Of course this took time. She was pleasant, even cheerful through the process. Result? A pleasant experience.

Vinyl wood plank flooring - Our Direct Buy representative was pleasant and respectful. He took down all information from us, and judging from responses from Concierge Shopping he did so accurately. Thus far, we are pleased with the most recent experience. We have not used Concierge Shopping before and quite honestly have been disheartened with the company due to minimal savings and long delivery times of product.

KitchenAid Stand Mixer - Russ was very good to work with, he ensured the specific items I ordered were available and addressed every questions effectively. I would recommend him; as his professionalism and eagerness to ensure my order was exactly as required. I will struggle through the 4-6 weeks waiting for my order!

I needed order history from 2012 which was not available online. I used your Live Chat and Lauren was very helpful. She sent me what I needed immediately. I truly appreciate the timely response to my urgent request.

Holly provided some of the best customer service I have ever had the pleasure of dealing with. She emailed, when I didn't respond called and ensured that I was 100% satisfied. Not only that but followed up today. Thanks Holly for a great experience!

I have been trying to set up a service call for my Spirit Treadmill since 10-14-17. So far I still have not gotten a date for someone to come out to take a look at the product. Faye was helpful in trying to expedite a solution to this problem. Thank you.

I have no idea why some pages are priced which is great but others are not. This is a royal pain to have to call when you can't get online, to get pricing and in some cases you have to make believe you are checking out just to get the price. I had to call because I was not able to get online due to a problem with my password. Kyle is a SAINT and so patient and helpful.. You are very lucky you have him. He straightened everything out for me and I publicly thank him.

Theresa was great. She gave me the red carpet service today. I had a challenge and she followed through personally to the end. She could have transferred me to different departments but she didn't. She called me later the same days as she said she would and gave me positive results. I was a happy customer. Can't wait for my delivery! Thanks Theresa.

With DirectBuy, we get a return on investment based upon the actual initial cost of the membership versus what we were planning to purchase and realized there were some savings there we could use. Eventually, we sold our old home and bought a new one. I'm in the process of buying items to put into the new home. Purchasing has been okay and easy. The concierge really helps. However, some of the deliveries have been a little more difficult, but for the most part, everything else has been great. The quality of the products has been really good. So far, I have not had any real issues with any of the products that I've purchased. Plus, I was able to save a substantial amount of money, more than enough to cover my membership fee within the first purchase.

I needed to replace my kitchen faucet and wanted the same kind as we currently have to avoid changing the holes in the counter deck. Leasha ** provided the quote and instructions for payment the next day. Great service! Thank you.

Audrey was extremely helpful explaining how to go about finding items within a vendor that does not have a full catalog or items available for viewing on the DirectBuy website. She spoke very clearly in easy to understand language and came across that she truly wanted to help me.

When we first bought from DirectBuy, we were in the process of renovating a home and we saved a lot of money on that. We have done a lot of purchases on DirectBuy and we mostly shop online. Sometimes we go into the city into Edmonton and our experiences have been good, except for their growing pains when they changed over things. Most of the products have been good, but I wasn’t impressed with the last shipment we got. It was Ashley office furniture and there were quite a few flaws in it. We had to return it a couple of times and wait. It doesn’t take much to wreck MDF furniture and the boxes were damaged too, but DirectBuy has been a good experience for us in large part. We’ve been very happy and I would recommend it to a friend.

The person at DB was very helpful, and informed me when I would be put on hold so that she could verify the answer to my question. She informed me of the steps needed to add a member to my account. Hopefully, the actual adding of a member will go as smoothly!

Working with Amanda was truly a gift. She was "right on" with her recommendations and in keeping up with my shipments. She stayed focused and calm when I was freaking out due to shipping and order errors, showing exceptional coordination skills. SHE deserves 5 stars, but the company, DirectBuy, only deserves 2. The fact that we have to deal with the warehouse stinks! The time, sometimes as much as 6 to 8 weeks, to receive an order is outrageous! Sometimes my contractor was able to get me the same product in way less time for a little less money.

I was seeking supplier information from my local direct buy store and connected to the main centre instead because I entered the wrong option. However the gentleman I spoke to was extremely helpful and courteous and answered all my questions. A job well done and deserving of thanks.

Support I got through Concierge shopping from Amy ** was 5 stars. She totally understood what I wanted and got the information for me. Where I am a little less satisfied is that the online DirectBuy catalog did not show that what I wanted was possible. It only happened because I decided to look at the company’s web site, and then asked “what if” to Amy. Thank you.

Russ lead me through a smooth painless ordering process which included the ordering, delivery and paying processes. He explained the delivery choices and put into motion getting a quote to ship from the warehouse to my home. He even called me back to ask if I was aware that one item was stainless and the other was black matted. I answered "Yes" I knew that. A very pleasant efficient experience. THANK YOU RUSS.

We have worked with Sunita several times planning and ordering kitchens. She has a great knowledge of the products available, a great ability to get things right and is trusted to see everything through. She has helped us with things we forget and then things the manufacturer forgets and we know that if there are any issues, she will have them dealt with lickety split. Whenever we purchase a house to restore, we know that we don't have to worry about the kitchen, because Sunita will be there to help. We enjoy our time in your Toronto North Showroom because of the warmth that Sunita and the staff there show towards us.

The agent informed about a credit expiration and after evaluating my account made an accommodation that took into consideration my longevity as a member and current year purchase history. She also gave me an update on a merchandise credit set appropriate expectations when I will see that credit applied to my online account profile. LaTosha **, was a pleasure to work with and highly professional through the entire process. Kudos!

Angela, did a fantastic job helping with my order purchasing my lift chair. She above and beyond checking with manufacturer making sure they had my preferred chair. She also has kept me informed as the process goes thru. I appreciate all she's done.

I called and spoke with Joni regarding the above order #. On my account on the website, I mistakenly thought the order had been canceled. My current order was not showing on the order history as of "past 30 days" timeframe. Joni was very helpful and patient about looking it up and also emailing me the current ship status very promptly.

Buying a TV for a Client - Overall my experience with this transaction was unsatisfactory, BUT the customer service follow-up after all the issues from employees like Melissa was great. It's too bad the experience seems to be inconsistent from order to order.

Amanda assisted myself & my designer during our master bathroom remodel. She was wonderful! The designer comment on how polite and well informed Amanda was. Amanda knew the vendors we chose to deal with and helped to guide our product selections. She was very diligent after the orders were placed in following up with shipping and delivery of the order. Could not have done it without her!

Kyle was an absolute pleasure to deal with. Asked many questions about several different products like and he was extremely helpful and knowledgeable. Thank you so much for having this service. It's wonderful.

I called just to ask questions about a few different items I saw online. I spoke with Kyle and he was super friendly and very helpful. I ALWAYS have great experiences when I call in. He is definitely an asset to your company.

I ordered a washer and dryer set. The washing machine arrived damaged twice. Pamela assisted me with the problem and made sure I received a washer that was undamaged. Pamela was very professional and very easy to communicate with. She took care of the problem quickly and efficiently. The problem was not DirectBuy's fault - the manufacturing company or transport may be the ones that caused the damage. I did not have to worry that the problem would not be handled - all ended fine. I am very happy with Pamela and DirectBuy and its service.

I’m a realtor with several rentals and DirectBuy made sense for me to be able to have low-cost cabinets, carpets and appliances. It's for my own house as well and I've been a DirectBuy member for five years. However, I don’t like their website at all because they don’t have everything on there. I would have to email and ask them if they sell such a thing then it takes two days to get back to me. You have to know what you want because what they have isn’t always what you want but they have more than what they have on the website. It’s like a tease but they should have everything that they can offer you or nothing. I miss the store where you can walk in and talk to a human. That would always be a little easier because they know their products and their lines.

Fay was extremely helpful. I have often gotten frustrated with the website to the point where I end up going elsewhere to make my purchase. It has happened now often enough that we have been questioning if we should just call this whole experience a loss and stop our membership; however, today's experience has convinced me to continue for the time being. I don't tend to like to call a customer service for anything (it's a pain), but concierge was a completely different experience. Fay was friendly, and extremely helpful; she got to me quickly (I wasn't on hold for what felt like forever) and she answered all my questions - she was very knowledgeable and patient with me.

Amanda ** did an amazing job throughout our multiple orders we placed through her for our new home. She was patient, professional and very helpful and responsive while researching, processing and tracking the orders.

Kyle was awesome helping me today & last night. He is thorough, knowledgeable, patient and just a delight to work with. Your methods for ordering are difficult since you closed your locations. Kyle made the process so easy. Best service ever in all my dealings with phone service.

In this day and age companies just hear the bad. I wanted to take the time to commend Quiana on her fantastic customer service. I had quite a few requests, it wasn't your typical easy call by any means. This woman thought of everything and told me exactly what she was doing and why. She left no stone unturned. I didn't get put in a vicious circle, which sometimes happens. She is professional, courteous, patient, a wonderful multi-tasker, and her work ethics are second to none. Bravo zulu!! (An old navy term).

It was great again to purchase from DirectBuy. This company has showed me over and over that they are the real thing. I had a problem ordering online and spoke to a very nice women who went and beyond to help me out. People like this are the best. Thank you.

We were DirectBuy members a long time ago and dropped it for a while then picked it up again a year ago when they came out with special offers because we had moved. We got beautiful appliances. We bought a stove, refrigerator, washer, dryer and dishwasher. We dropped it again and picked it up recently and got a couch which I love. The products are always excellent and the cost is good. We paid 700 and some dollars for an Ashley sectional we just bought. It was on sale.

Great service from Jennifer when we needed help finding out where our cabinet hardware order was and why changes were made. She figured it out and offered to expedite delivery. She stayed on it through completion. We had a successful outcome. Thank you DirectBuy as we learn the new way to navigate ordering.

I recently started a renovation project for an investment property. As you know kitchen & bathrooms are vital for selling your home, but for this home the focus on the kitchen carries substantially more weight because as soon as you step into the house your eyes will see the kitchen. You have 1 chance to capture the potential buyer. For me I knew I couldn't cut any corners with the cabinets. I renewed my membership & immediately contacted Denise to start working on the kitchen design. Unfortunately I was met with some disappointing news which was that Kraftmaid was no longer a vendor. Needless to say, I was shocked, upset, & disappointed.

I've been a DirectBuy member since 2009 and I've purchased televisions, furniture and appliances. The experience has been fine except for one thing. Usually, I see something on Amazon and see in DirectBuy the same exact item. I've seen about four times where it's been as much or even more in DirectBuy. They’re supposed to do stuff at cost but they're not advertising it at that. On their website, they're advertising the wrong price. I called in and pitched about it and they emailed me back a week later and said they’ve remedied that. And it's now 20% below what they're selling it for.

I’m an outdoor grilling fanatic and we got four homes, so I bought several grills from DirectBuy. We also bought a refrigerator and a range. We've had an excellent purchasing experience with them. And so far, everything's been pretty good, except for the ice maker problem of the refrigerator that was from Samsung. Our experience was good. We’re going to begin construction of a home down in the beach in Florida, so we’re going to be using a number of their services again. Their initiation fee is enough where you need to make sure you’re going to use it. Overall, I have a good association with DirectBuy, and I’ve gotten a real bargain. I just wish there were a few more brands that were available on the higher-end brands.

Audrey provided one of the best support calls that I have experienced in many years: knowledgeable, patient, courteous and going the above and beyond. An example to be known and modeled after. Give her a raise!!!

I contacted DirectBuy's Customer Service by the Live Chat Feature on your website to obtain more information regarding DirectBuy's Ordering Procedure because I need to make sure that the Barcalounger Presidential Recliner that I planned to order could be delivered to my home and set up in my Master Bedroom, since I am recovering from a fall and suffered a broken clavicle which makes it currently impossible for me to sleep in my bed. Therefore, I am also unable to drive at this time, so I cannot pick up my ordered furniture in the Austin warehouse when it arrives. The Direct Buy Customer Service Representative did an excellent job of informing me as how to achieve my goal. So, I quickly ordered the Barcalounger Presidential Recliner and am now eagerly awaiting its arrival in a few weeks.

This was the first time I used the price quote feature for DirectBuy. Joni was efficient and covered all aspects of my experience. If this is the way all price quotes are handled, I will have no problems in the future with my DirectBuy shopping.

I did a live chat with an agent to inquire about some items I wanted to purchase. She was very helpful and very polite. When she couldn't find the answer she submitted a ticket so that research could be done to help me.

We were renovating our house, the value seemed to be there to do the kitchen and I’ve been a DirectBuy member for a long time. I was on the old model before and the new model is extraordinary and fantastic. They offer terrific, top service. Plus, the cost and quality of the products as well as my experience are excellent.

I was told by the DirectBuy representative that they do not carry tires but she directed me to a company that carry the item. She didn't have to do that but she took her time to help me. Great job. Thanks again.

I recently requested assistance with recovery of my Username and Password. LaTosha ** was very helpful in getting this request processed and followed up with me to make sure that all of my questions and concerns had been resolved. LaTosha did an excellent job of getting me reconnected with DirectBuy, and I greatly appreciate her time and effort.

We met with Sunita last week to go over our kitchen layout and made decisions regarding style, colour and wood species. She gave us all the answers we needed and made suggestions to solve a few minor issues. We left the meeting feeling confident that she had provided us with the information needed to place our cabinet order. Sunita has a friendly and professional manner, and it was a pleasure to work with her.

The lady that helped me yesterday afternoon was a life saver! After trying many times to fill out the questionnaire, I called and this very patient and professional lady helped me and made me feel much more calm. God Bless her!

This morning I have encountered the best customer service ever! Linda was pleasant, helpful, and thorough! I left the conversation feeling like a valued customer, with service well above and beyond. A follow-up commitment was made that I have no doubt will be honored. Thank you!

I’ve purchased fitness equipment, door handles, a desk and I’m about to buy a couch soon from DirectBuy. It’s easy to purchase from them but sometimes things are hard to find when I go into the warehouse. I wanted fabrics for my couch but there’s not much of a selection to choose from colors-wise. I ended up going to another store and finding the product and getting colors from them. They also need more help in the warehouse because the guy wasn’t that energetic the last time we went there. The people on the phone are more helpful than the people on the warehouse. The quality of the products is excellent and I’d definitely recommend DirectBuy.

Contacted customer service regarding renewal certificates issued by a local franchise which is no longer in business. The concierge shopping agent was very helpful and provided us with clear directions as to how to pursue this issue. They followed-up promptly once we submitted the documentation and referred our situation to the Renewal Department for disposition.

Brianne helped locate all 3 items that I was interested in from Fanimation; I couldn't locate the downrods or light kit using the DirectBuy website. I got the model numbers needed from the Fan. website.

Melinda has been an excellent agent for DirectBuy through the past several months of selecting and buying tile for my bathroom remodel. There were several ticket numbers and several orders to complete the job. She was efficient, and mostly thoughtful as she helped me find and source the tile and then when it came to ordering she was able to make it all happen seamlessly. I know I shouldn't, but I consider her to be my own personal concierge with DB. She is a true asset to the company. Thank you.

I have been a DB member since 2008. I ordered Honeycomb cordless blinds from Shade-o-Matic (SOM) for our bedrooms. The whole ordering process with Irena at the Toronto North location was exceptional! She took the time to explain everything and provided great suggestions on colour and style. However, we had an issue with the handles on the blinds. Irena went "above and beyond her duties," escalated the issue with management and eventually resolved the matter. She always kept me in the loop and made sure I was happy with the outcome, that showed she really cared about my satisfaction as a DB member. It's always a pleasure dealing with Irena because she's great at her job and her priority is member satisfaction. Irena is the best!

I spoke with Member Care Specialist Janet. She searched and could not find any partners for supplying Grand Pianos. I last saw an advertisement at the Direct Buy Showroom in Davie, FL. It appears that you no longer have that connection which it is a pity. In the event that you re-establish a connection please let me know as the prices were good. I next inquired about Pool Tiles to refurbish my in-ground Pool, Jacuzzi and Pool Deck. Janet promised to send me the list of Suppliers in FL nearest to my Shippers at Zip Code 33166 as well as update my member data by adding my local cell number. She was courteous, polite, and very helpful. By the time I hung up the phone the information was promptly supplied to my mailbox. Kind regards.

Terah ** was very friendly and helpful with my queries and found answers for me quickly. My experience with DB concierge in the past has always been excellent!! I am finding this feature extremely helpful in my research for building my new house.

I have been a DirectBuy member for over 10 years. We make purchases there when renovating a home and when appliances break down. And we recently bought a bedroom furniture. I've had no problems in navigating the site and finding products and the minor problems I had when making a purchase were corrected regularly. I did the online chat too and I’ve called in for service and everything seems to be okay with me. Their staff has been very friendly to me and the quality of the products are very good. I'm happy with everything and I recommend DirectBuy all the time.

I ordered a dining table from Bassett mirror company **. Glass top was defected. I requested for a replacement. Melissa help me a lot. It's all her efforts that I got a new glass top. I appreciate her for helping me. Thanks.

Kyle was very clear, concise and knew that there was a method for me to check out without renewing my account at this time. I had not scrolled down far enough to choose the additional options of placing the order without renewing at this time. He was able to guide me through it in a very efficient time. Thanks for your assistance Kyle.

My experience in dealing with Barbara in the Canadian concierge office makes my shopping experience enjoyable. I find this lady to be extremely helpful and willing to go the extra mile to make sure my needs and desires are met. Not only is she very helpful, but she is very pleasant to deal with. She is definitely an asset to DirectBuy if she treats all your customers like she treats me.

Barbara ** provided me within a couple hours of my request a followup with a quote, details to products not available with alternate options. Provided me instructions and details on delivery and next steps moving forward with the option to reach out with any additional concerns or questions. Outstanding customer service.

Over many years I have had the pleasure of having Barbara ** fill orders for me at DirectBuy North. Each time I find her very knowledgeable and always willing to answer questions regarding products. She's quick and accurate, as well. I love finding her answering the phone.

Had my eye set on a certain set of Klipsch speakers for the last year and a 1/2. Decided to purchase and they were not on the website anymore. Totally disappointed but my representative is looking into it and see what they could do to be able to get that set of speakers for me. She worked really hard for me!! Was happy with her positive feedback and help! Thank you very much.

I'd like to thank Quiana again for her help with the issue I submitted this morning regarding our Electrolux wine cooler. Quiana was very professional and articulate in ensuring the details I reported were accurately recorded and the next steps with the merchandise specialist were communicate to me.

Called in to place an order as the item I wanted was not online and there was a merchandising credit I had that I wanted applied to my purchase. Russ ** was so friendly and helpful. He assisted me with my purchase and also made some recommendations for me in another purchase I am looking to make. Truly a pleasant experience and hands down the best customer service I have had in ages. I hope I get Russ every time I call in.

We placed an order for Shaw Flooring, and the amount of material per box/package had changed. Chris informed us of the discrepancy, and requested an updated case quantity. He made the adjustment for us, and kept us updated on the status of the order with Shaw.

Audrey assisted me on deleting and adding product from my DB price appliance quote. She extremely helpful, professional and proficient in her task to assist, kudos. I will need to go back again to add to my list as I have overlooked one item. Thank you for all.

We recently received a chandelier with a broken shade. We emailed DB and got a return email from Diane. She did an incredible job following up and getting us our replacement shade. It is so rare to get customer service like that these days. It was greatly appreciated!

I had a Bush Industries desk that was delivered in 4 cartons. One of the cartons which contained the file pedestal was damaged, with damage to the file pedestal itself. After contacting customer service and providing pictures, DirectBuy was able to get Bush to send out a replacement quickly, which arrived intact. I was very happy at the speed of the resolution and the outcome. Thanks!

I was having trouble finding the matching chair to go with the NE Kids "Highlands" loft bed with desk. Samantha from live chat was able to quickly find it for me and send me the link which I used and easily added it to my cart. Thanks!

I didnt have to wait. Yolande picked up my package for me and even asked me how my trip was. I didnt expect her to remember that I'd been in Costa Rica and was not able to pick up my package right away when it came in. Then I got a quote for window Shades from Irena. She helped me right away. In fact she approached me asking if she could help me. I was shocked. Usually I have to hunt people down for help. The service was amazing!

I received an email telling me that the 2 area rugs (Surya Carpet) that I ordered would be a split shipment with the 2nd rug coming in March 2018. I needed to speak to a consumer specialist to understand that I would indeed need the second rug if I did not cancel the order. The young lady I spoke to forwarded all of the information accurately to the correct dept so that I could make an informed decision.

We ordered 2 reclining chairs on Aug 27/17. We received an email that they were received @ ALM Crown Delivery on Sept 19th. We called ALM to ask when they will be delivered as it was set up & paid for when we ordered. ALM said they hadn't received the paperwork for it to be delivered. I called Carla - our DirectBuy Concierge - she said she will look into it. She called back to say they should have the paperwork in a few days. I called a few days later & ALM said they don't have our chairs & they are not delivering them. They also didn't know who had our chairs.

This was my first order placed using the online Concierge Service since my local DirectBuy showroom (Toronto East) had closed down a few years before. Barbara ** (the agent assisting me) was able to quickly find the KitchenAid dishwasher KDTE234GPS I was looking for in her catalog as that exact model was not included on the members.directbuy.com listing yet. She was very informative in breaking down the cost elements and explaining the options available for delivery. After deciding to proceed with the order, Barbara answered any and all follow-up questions I could think of. Her customer focus, active listening and engaging manner made my first DirectBuy purchase in a few years a pleasant, satisfying experience. Well done!

Wow! Thank you I didn't have to wait very long for the help so I can log into my account. Not like with other companies where I'm forever holding for any help. The person helping me was awesome and quick. Thank you very much.

I've been a member of DirectBuy since 2004. I became a member because of the savings and because the products that they offer have good quality. We built two different homes and we got furnishings, ceiling fans, lighting and lots of stuff from them. It was a good purchasing experience. I'm very much involved with DirectBuy because I'm an interior designer and I handle about half the State of Florida for them. I’ve also been involved with the changes that they've made. The new owner even chatted with me and I advised that change is good, as long as they stay up with what’s going on in the world and the industry. Plus, their expos are cool. I highly recommend DirectBuy overall. I totally respect the management and they take care of me.

I ordered the bed rails and when I talked with the representative who placed the order I asked if the bed rails could be delivered to my daughter in Kansas City, KS and she set up the delivery with an additional charge for delivering to another address. Unfortunately, when my daughter tried to set up the delivery time to her house the MXD delivery said they were not instructed to deliver to her and would not do the delivery. The representative today has arranged for my daughter to pick up the bed rails at the warehouse and the delivery charge will be credited back to the credit card. The representative went above and beyond to ensure I was satisfied.

I placed 4 orders for furniture to be delivered between my primary and secondary residences in two states PA and SC. I have to plan travel, as such, I needed to know when the items would be shipping and the website provided no info. My typical experience with DirectBuy online service is terrible. Most do the minimal possible and then ultimately have to refer you to someone else. Anyways, hence, I called the customer service line and Sharla answered. I explained the situation and she was polite and actually wanted to see how she could help. She didn't just answer questions; she actually asked questions to see what might be convenient for me and how to help.

I’m a member of DirectBuy since 2012 and I got a membership because of the savings that were presented on products. We were building a house at the time so it made sense to go that route. We’ve purchased everything from flooring to appliances to the biggest ticket items and some furniture and car seats along the way. It’s been a good purchasing experience. There are certain times that trying to get the exact product that I want takes a bit of time to sort through but it’s more an issue when you get into the custom type furniture. I've been using the website long enough now. I’ll find things and if they’re not there then I’ll know where to go next.

I would rate our coordination team member 5 stars but overall experience 3 to 4 because of the time it took to get samples and the fact we don't have a local showroom anymore. We wanted to get kitchen cabinets through DB as well but too hard to accomplish. We purchased a couple big items with the help of Lindy ** and appreciated her fast response.

Robert ** (Markham, Ontario location) - Every time I send a question to Robert, he is courteous, prompt and a pleasure to deal with. In all the years I have been dealing with DirectBuy, I have been intimidated to ask questions, but not with Robert. He is amazing.

Seven days ago I called and requested a search on the availability of a Hooker dresser (Melange Sunday dresser). I was told I would hear back within 48 hours. I haven't heard anything and I have purchased the dresser from another vendor. We have been DirectBuy customers for several years, and the customer service for the past two years has declined significantly. Not sure we will renew.

Had concerns about curbside delivery for a lamp, as I'm seldom at home. The representative by the name of Linda was extremely friendly and helpful. Gave me a couple of other options and went out of her way to try and help me resolve my issue.

I've been with DirectBuy since 2005. Sharon has been the most consistent person in that business in Ottawa and I've known her. The reason I know Sharon was because she was incredibly helpful all the time. Their people were super helpful. In 2005 you sit down and look through the catalogs. Now you can do that online and can do a little bit more. But looking at today's generation, I think the business is more for a baby boomer. Personally, I like the human touch. I go in there, Tammy is there, Adam is there, Sharon is there and the store is so much smaller now that you don't get lost inside. The concierge has been incredible with following up on things.

When I purchased my membership and still to this day the cabinets are touted by DB as a huge benefit. I finally have the opportunity to purchase cabinets and am struggling. I called Freddy to get some help. Freddy was patient and listened and I hope that he will be able to help me. All I want to do is get an idea of price from Direct Buy on a cabinet (I know make, style, color, wood, and dimensions) so that I can determine if it makes sense to even start the process to move forward with DB or if I just buy what is available at my local home improvement store.

South Sea Rattan Stools - We have been members of DB for many years now and always have seem to have a very positive experience. We use our membership regularly. Regarding this recent order… Jimmy was very helpful. We placed the order originally back in May and the vendor then was suspended. Jimmy tried to help find us a stool that would work at our Tiki bar but we had our hearts set on this particular one (and it would work with the new NorthCape furniture we purchased). Jimmy held onto the PO and when the vendor was reactivated he reached out to me to help us get the stools ordered ASAP. There was a few hiccups (vendor changing over fabrics) and Jimmy was very patient helpful with trying to help us find an outdoor fabric that would work with our Tiki land decor.

Upon receipt of a quote from the concierge service, I had a few small changes to the shipping address and inclusion of furniture protection plan to the quote. Quiana walked me through these items efficiently and got me back off the phone and on to my day. I appreciate her professional manner and efficiency.

Was looking for information regarding DirectBuy travel services. Was advised that DirectBuy no longer offers travel services in Canada. Linda ** was very friendly as I felt the warm welcome over the phone.

I've been a DirectBuy member for at least 11 years and my purchasing experience has been very good. Over the years, we've changed a whole kitchen and a whole bathroom, and we've purchased furniture and television sets from them. I've also bought 30 kitchen cabinets and kitchen appliances such as a range top, refrigerator, double wall oven, an oven for an island, and a trash compactor. In addition, we’ve bought Sherwin-Williams paint, which I really liked and that I've used since the early '80s, and now I get this paint with a DirectBuy discount.

Jan ** helped me with my recent Jaymar order. She was absolutely amazing. We had several conversations and many e-mails over the course of 2 week. She was very patient and so helpful in making sure I understood what it was that I was ordering. Her customer service was impeccable! Thank you!

Disappointed, contacted local office in Edmonton re expected delivery date. Placed on August 28/17, approx. 5 weeks (Unable to find same on website). Spoke with person (did not get his name) which is fine, was told that I should call the 1888 number, as to much time to do so from his office. Or wait till order arrives and warehouse staff will contact to arrange pickup.

I would like to thank Denise, your Merchandise Specialist, for providing exceptional customer service. There was an issue with one item ordered and she worked with the vendor to find an acceptable alternative for me. Then, when there was a delivery exception flagged by UPS, she again followed up with me to ensure I was aware so that I could ensure delivery proceeds without issue. I very much appreciate all the time expended to seeing this order through to completion and she is commended for a job very well done.

I've been a DirectBuy member for 10 years now. I had huge projects to do in the past, such as redoing my kitchen, two bathrooms, and other rooms, and I got furniture and other things. I figured it was worth it. We bought a lot of stuff for our kitchen and at the time they had the stores that were available and they had the greatest selection of merchandise. But they no longer have them. We just bought a house in Florida and it is virtually empty now, so we're in the process of buying furniture and starting to look online now because we were told that even though we live in New Jersey, there's a so-to-speak DirectBuy branch in Florida and we can buy without hassle.

I sent an email asking for a replacement nightstand to a bed that I purchased 3 or 4 years ago. My description was horrible and I didn't have the original order number or even a month and year of purchase. Marcia was so amazing! Not only did she find a needle in a haystack but she found it and sent me an order for it in less than 24 hours. The BEST customer service EVER!

Purchase of office furniture made by Parker - First, I want to say my dissatisfaction with DB has nothing to do with the employees. Especially Kelly the manager in Indiana. If it were not for her I still may not have my office set up. My order was placed in December 2016, I received my order in September 2017. When received the young men that delivered it were unprepared by their employer, I even had to supply a screwdriver (found in tools later in box). They did their best, but inadvertently damaged all corners of the desk.

I've been a member with DirectBuy for 10 years and we've made some great purchases from them to help us out. Then we’ve continued using them for some of our big purchases. We’ve bought a TV, a TV stand, a desk, and recently, a barbecue grill. We're still waiting for the rotisserie, another TV, and some other products that we purchased too. So far, the quality of the products that we got has been good and the cost has been excellent. Generally, our experience with DirectBuy has been most excellent, but they could get more stuff. I’d also like to see a warehouse for furniture, such as living room furniture, where some of the merchandise could be available for visual inspection. It would be nice to be able to see the furniture before I get it.

I've been a member of DirectBuy for about 18 years. They have lots of products for redecorating your house and provides good savings. I bought appliances, furniture, tiles, countertops, kid's furniture, TVs, my barbecue, a mop, mattresses, and rails. You name it, I bought it. Also, they have a travel thing, too, where they do the same thing. Except they do it on the travel site, offering travel packages.

It took four attempts before I met Trisha, as the three other attempts hung up on me, as I was gathering information on a rug. I found out one associate left for lunch and I'm not sure about the other two. Trisha was patient and polite, as I gathered the information I needed to know before making a purchase. There were 4 rugs and she explained the process now that she has this information. She accurately passed on the information to the Concierge, as I received some feedback from the Concierge. I saw where a request was to discuss the color, which I spoke to Trisha in detail about. The feedback came to me in an email with everything I requested except info on color. Peggy will go back to each vendor and talk true color because the color is awful online. None of my rugs look gray, which is what I want! Thanks Trisha, you got it right!