DirectBuy Reviews

We love DirectBuy. We have bought a lot of stuff from them including a patio set, a washer and dryer, and a bedroom set for two babies. I've ordered online and I've also called a lot of times and ordered over the phone. Product quality has been great and I've told a lot of people I got my things from DirectBuy. It's a great place to shop from but it takes a while to get things. DirectBuy is very good but if delivery was faster, it would make it a lot easier to buy stuff.

The follow up by customer service as to delivery date because after 4 week delivery time I was nervous as to when it would be deliver. I was scheduled for surgery when the appointment delivery date conflicted with my time being in the hospital. Customer service followed up with vendor the day it was to leave the warehouse. The delivery company called and gave me a date after I would be home from the hospital.

Dealing with warranty issues often present as frustrating challenges. My experience at DirectBuy Toronto NE however, was the complete opposite. When I contacted DirectBuy regarding the problem with my mattress I was told that it should be covered under the manufacturers warranty and was directed to Romel **. Rome was amazing. Informed, prompt and courteous Romel solved my problem seamlessly and I was awarded a new mattress in no time at all. Thank you Romel - you are the best!

I’ve been a DirectBuy member for about eight years now. My membership lapsed at one point and so I didn’t use them for quite some time. And then it’s only in the last year that I’ve started using them again. I bought primarily appliances but I want to extend that to flooring. I’ve gotten high quality stuff from them and their concierge phone service has been incredibly helpful. It’s been a great experience. And I’d recommend DirectBuy to friends. I’d also let them know that they got to get online to do a bunch of extra work and they can’t go to the show suite. Even so, I would definitely use them.

Robert and Iftikar and Eilish were helping us to submit the order. They helped us from the beginning of the order (where we could find the product we had in mind, how to choose it and the best way to find and...). They were kind, friendly and helpful and provided help to choose the best. They are amazing. We are so grateful for the help. From the moment you walk into the center to the last moment they are ready to help you in the best way. Thanks.

I am still waiting for one quote, but the other one came very quickly. Thanks!

Cabinet pull mullions 3" center - It's been a pleasure working with Iftikhar **. He is amazing. Always come to him. He has excellent product knowledge and work attitude. I noticed he helps his staff as well since he knows a lot. He is good example for other staff.

I underwent a major basement renovation and Amanda was assigned my Project Coordinator. She has been amazing from the very beginning. Very patient, thorough, and experienced. She was critical to me completing my project.

I ordered Thermador appliances from DB. Danting is such a lovely and energetic staff. She goes the extra mile to make things are done properly and customers are satisfied. Excellent service!!! Keep it up!

Back when I was getting ready to purchase a home, I knew that I was going to need lots of stuff. I've been with DirectBuy for 13 years and they used to do a lot of advertising when I first bought it. I have purchased appliances, flooring, window coverings and some jewelry. They've all been of excellent quality. The system of purchasing is very different now though. Back then, it used to be the showroom and now it's all online. The showroom was challenging because it was overwhelming but with the new system, I find what I need, I talk to the concierge people and make sure that we're all on the same page. And it's been really easy. I was about to cancel but decided to re-up for some reason. Then my wife decided we needed a new house, so it was a good decision again. DirectBuy makes sense if you are rehabbing or moving into a new house. I'd recommend them.

Direct Buy concierge staff very very helpful. They suggested ways to solve my problem and gave me the opportunity to decide how I wanted to handle it. They solved the issue quickly and efficiently. I have been dealing with Direct Buy for 10 years and have been extremely happy with the service and the product quality. I give them my highest recommendation.

This is Quan ** with membership number **, I am writing this message to thank to the always smiling and high quality service of your staff at North York office, especially to Danting, as she is very helpful and efficient in dealing with all customer inquiries and orders. I will surely recommend Directbuy to all the friends around me.

This employee explained the products from the catalogue very well and went far out of her way to assist me in any way. She was always very hospitable and friendly and always had a bright smile on her face. Danting ** made my experience at DirectBuy as pleasant as possible.

We began a huge remodel project years back and DirectBuy promised to save us a lot of money so we became members. We purchased furniture, appliances, tile, granite and cabinets from them, and their cost was less than what we would pay retail in the store. Ordering through DirectBuy sometimes took a little longer if there's a problem, but overall, everything has been excellent. We've been members for years and DirectBuy's well worth our membership.

Password Reset - Sharla was fantastic! Brilliant! Firstly, wonderful telephone greeting which means she must have a wonderful personality. She immediately assisted and my issue was addressed and resolved within 1 minute. I am grateful to you Sharla! And I am happy because I can now view DirectBuy products online. Thanks again Sharla and all the best!

Dena the Merchandise Specialist at DirectBuy did an amazing job following up on our product. She consistently demonstrated professionalism, perseverance and a high level of expertise in her position. Because of her hard work she was able to obtain a replacement fixture (for a damaged product). It is in a central location in our home. Thanks Dena! Thanks DirectBuy!

I have been with DirectBuy for almost a decade. It's an amazing company with great people in their Wyoming Michigan club. There's always great deals and the website makes thing easy for even the novice IT person. I plan on being a member for years to come.

I have done numerous orders with Alondra **, a DirectBuy consultant. She was been attentive and helpful and the best consultant I have dealt with at the company. My experience before using Alondra was dreadful and frustrating with orders constantly being screwed up and billing/invoicing not being done properly. I would recommend anyone to use Alondra if you would like your order to be processed correctly and in a timely manner.

We lost a part to our bed frame while moving and contacted customer service not sure if they were going to be able to help. I used the chat feature to explain my situation and was contacted very quickly by email by Julie. She got in contact with Ashley furniture and we were able to find the parts we needed. They came quickly and we were updated frequently. Customer service was awesome! Thanks again!

Rachel has been helpful in assisting me with a challenging situation. I was told that Direct Buy would ship an item that they later told me was not available. Rachel has been patient with me and helpful at getting me the information I requested to make educated decisions about this dual purchase (Fridge and Stove).

I was inquiring about pricing on a shelf for Frigidaire refrigerator. After two unsuccessful attempts from Direct Buy with being referred to a business who sells parts for the vendor... on my third quest to the concierge dept; I finally had GEORGINA, a concierge rep, who was completely competent, and really was able to help me locate the part and price that we were researching. You need more Georgina's!!!

I was in touch with Direct Buy earlier this week to ask for assistance/contact information with regard to sourcing tile and granite distributors. It was a pleasure dealing with Robert ** -- he provided me with the information I needed including sending me links via email immediately. Really pleased with the service I received.

DirectBuy was in Ventura County at one point and when I was new, there was a big marketing campaign where I heard about them. I bought a foreclosed home and knew I was going to be doing a bunch of remodels. I've been a DirectBuy member for six years now andI have bought appliances, furniture and flooring from them. So far, the online buying experience, the quality of the products I got and their cost have been very good. But sometimes, the shipping fees are over the top. When they added it, I found that I could've bought the appliance package I bought from them at the store when they're having a sale. But I would tell friends and family about them. I just installed tile floors that I got from them from a vendor, and all my friends asked me where I got those so I told them about DirectBuy.

I have been a DirectBuy member for quite some time. I probably have spend close to 60,000 dollars with them since I started. I recently had a order come in damaged and I contacted DirectBuy to resolve the matter. While it did take longer than expected to fix, I was able to get in touch with Pat ** and she was able to set the expectations very clearly. While I did not agree that corrective action should have taken as long as it did, as soon as I got to speak to Pat, she gave me a very specific timeline and corrective action. As a customer, there is nothing worse than the unknown. Pat was able to alleviate that concern and I am greatly appreciative that she took ownership of the issue.

We were satisfied with our recent order for kitchen cabinets through Brookwood. However, a few minor issues, was the design created the island too large, a few of the cabinet doors were incorrect, very minor scratches on a few. We are 99% pleased with our order and appreciate working with DirectBuy to finalize the order as we wait for the replacement doors for two of the cabinets.

It's been a pleasure working with Robert ** on my recent order as well as in the past. He has been very responsive and always gets back to me with the information I need quickly and with the amount of detail expected. Robert's responsiveness and commitment to customer satisfaction is a great asset. He should be used as an example for others to follow - I look forward to working with him again!

One of my friends went with DirectBuy a long time ago, and I got the membership too, more than 12 years ago. I moved to work in another town and I got most of my furniture and appliances from them and then I renewed my appliances in my house when I moved from one house to another. Every now and then, I'd get some gifts from them to give to my daughters and friends. My only concern is that sometimes the shipping takes so long. I ordered stuff in July, and it's in back order. When I asked about it, they told me it will be shipped by September. So, two months is too much.

We've been with DirectBuy for about five years now and our experience has been good. We buy household items and so far, we're very pleased with the quality. We're building a house, so we bought some lighting and furniture and the stuff we ordered is in earlier than expected. I prefer online shopping and we're about an hour and a bit away from the closest DirectBuy. My brother-in-law and his wife were in it years before and they tried to get us into it but it wasn’t feasible for us at that time. The initial amount to get into the club is really high for the average person and if somebody was just going to buy something like posters and stuff like that, it wouldn't be worth it.

I have been a member of DirectBuy for 10 years now and I have bought a lot of furniture, lighting, knobs and handles from them. At first, it took forever to get what I ordered, but it's gotten better. Also, the items have a fantastic quality. DirectBuy is beneficial if you want high-end products and are going to build or redo a house.

I'm very pleased with the support from my project coordinator, Alondra, and the quality and prices for amenities our new home. So far we've purchased very nice, high quality kitchen cabinets. I've also been able to work directly with the Holmes/Clopay expert/coordinator to quote impact-rated garage doors for the FL hurricane zone we live in. Several other purchase are in work and checked periodically by Alondra - looking for Club Exclusive pricing discounts.

I joined DirectBuy five years ago and I never had an opportunity to use it then. When I moved to Pittsburgh, I needed to get some work done so, I tried to find a DirectBuy dealer. I found the DB Designs but they said DirectBuy had stopped contracts with everyone. So, I called up the DirectBuy number I had and I dealt with the people by phone to purchase the hardwood floors I wanted.

DirectBuy has been awful to work with from day one. Going back to the start, we ordered several products from them. The first refrigerator that arrived them was smashed, it took several weeks to get the replacement. We also ordered several Feiss light fixtures from DirectBuy. Just 18 months from moving into the new home and over 70 percent of the fixtures don't work. The best DirectBuy could do? Send us a bolded statement that their warranty only covers 12 months. Honestly, can anyone say that they find 18 months to be the life of a light fixture? Thank you to LaTosha ** for being so unbelievably un-helpful. If you are looking to buy garbage for a cheap, DirectBuy may be of interest to you. It turned out to be a nightmare for us and we will end up spending hundreds of dollars to fix the mess they left us with.

I wanted to let you know that my experience with your kitchen cabinet designer Crystal ** was wonderful. She really listened to what I needed and made an effort to stay within my guidelines while adding some nice surprises that enhanced the design. She was also quite fast (another challenge I was facing) and, best of all, was a real pleasure to work with!

Moen Valves: I have been making purchases from DB for more than 10 years. This purchase was the smoothest from the very first conversation with Rick until I received the delivery less than a week later. I have several other large purchases to make and will call on Rick when I'm ready to place the orders.

Home remodel - kitchen and interior - Amanda ** is our DirectBuy Rep for everything except kitchen cabinets. She bends over backwards to research the info we need to make an informed decision regarding purchase. Though the process can be slow, the savings make it worthwhile.

Quite frankly, I still have my reservations re: Direct Buy on the whole. But, one high point was working with Amanda ** with the Project Coordination Team. We were upgrading 2 bathrooms and found trying to work with the website was pretty poor - my questions were both too broad and too narrow, and definitely too voluminous to figure out on my own, and the general "Concierge" help didn't really fit the bill either. I was referred to the Project Coordination Team, and Amanda helped me sort out my options from start to finish. She was always prompt in getting back to me, by email or phone, and had the details I needed to make informed decisions. I hope the rest of the team is as helpful, but can only speak for Amanda - she's terrific!

We signed up when they still had showrooms. A year later the showroom closed and now they're an online shopping club. As a member I was never told about the bankruptcy or that they lost our local delivery warehouse, I was also never told our local club was closing. Having a local warehouse meant local pick-up and no $90 home delivery fee. Here's the run down on DB. They offer the most expensive items at a discount, most of which normal people don't buy. Unless you're buying a club exclusive, don't bother shopping here. Most things you want you can find online cheaper or the same price without paying a yearly or monthly club fee.

I have been a customer of DirectBuy for 10 years. My experiences years 1-5 in Rochester and Albany, NY, were stellar. When we moved to SC, we had a costly and horrible experience with kitchen design, cabinets and recommended contractor. Then DirectBuy closed the showroom. My closest showroom is now 4 hours away in Atlanta. We were told not to worry, that concierge services would be available free of charge.

I joined many years ago for around $2,000. The whole process of finding anything was labor intensive and tiring. At that time, most of the shopping had to be done in their showroom. I was told by the staff on more than one occasion that they were order takers only... Any savings you derive comes from YOUR OWN RESEARCH. The shipping costs are outrageous and they wait until they have a truck full of items coming from a particular company or manufacturer in order to ship your product. Remember - if you purchase something you do not like, you can not return it. They may offer to let you set it on the showroom floor to see if another member wants to buy it. So, not only is the shipping high but it takes a LONG time to get anything.

First of all, right off the bat, if you are thinking of joining DB well, BUYER BEWARE. I recommend you not do so. This is a business on a downward spiral no matter what pitch they give you. It is just striving to be online shopping and you don't save nearly enough to warrant paying to join. Saving enough used to be the case but not now, with showrooms having closed etc. I agree with all of the ONE STAR reviews and have had similar experiences. We've been long time members and even had our children join. SO regret that because shortly after they did so, the showroom closed, what seemed like 'overnight' and while they attempted to keep it secret, it came out that DB had gone into bankruptcy. I feel we got 'conned' since we'd joined the travel portion and it's not at all what we'd been led to believe it would be. And we are not mindless consumers but rather asked good questions and well, simply got duped.

I become a DirectBuy Member on March 18, 2015 at your East Valley Club Scottsdale Arizona. The membership they have offered me is both Travel Club and DirectBuy Club membership together. I have received the statement of understanding for both clubs signed by the sales person and myself and my wife. I have also received a Gift certificate. I can activate it anytime during my membership period.

If I could give a zero star rating, I would. Along with all the other one star reviews, the service we have received has declined rapidly over the last couple of years. We have been members for over 10 years. We did save a lot of money during our first home remodel, mostly on cabinets. This time around the hassle of dealing with the online only service has been horrendous. The designer we are required to go through is too busy (Her words) to call us back, her knowledge of the product leaves a lot to be desired, cabinets keep showing up broken and we're still waiting for some parts to show up 3 weeks after the first delivery.

I have been a member for over 10 years and I have seen a rapid decline in the last 3 years. The customer service is abysmal. Navigating through the website is fraught with glitches and incomplete information. 3 years ago I purchase cabinets for my office and the process was seamless - I went to the site, met with a design coordinator, looked at the samples and submitted the order. The cabinets came and they were perfect. Now I am trying to order cabinets for my house and it's not so easy. After 3 weeks and numerous phone calls there has been no follow-up or answers to my requests for pricing or process... There are no stores to visit to inspect the samples. Furthermore, they nickel and dime the consumer for every little service! I don't understand what my annual fee is going towards. After reviewing prices for various items, there is no savings. Don't waste your money joining.

We signed up for a DirectBuy account when we started doing our renovations almost 2 years ago. First off most items we wanted were the same price or cheaper than outside directbuy prices. There was the odd thing that was lower in price. When the store was open here in town going in was a couple hour affair as the way things were organized were by brand, not cupboards, or toliets or tires etc. So you would be going through book after book to get to the specific item in that catalogue. And trust me there were hundreds of catalogues! Then it got even worse. They decided to shut the store down and we do everything over the internet.

Eight years ago I joined and broke even with the large (don't remember, $5K? membership fee) with the first purchase of window coverings for my new home. They were amazing. I have purchased furniture, fake grass, kitchen supplies etc. and saved thousands. In previous years there was great savings on many other things needed. I am not sure what happened over the years, whether it was DirectBuy that changed or the vendors that did not like their concept, but now I do not even use it. I try, and always find that if I put the model number into the search engine I will find a better price.

I ordered a Riverside Entertainment Center from DirectBuy on August 24th 2016. Estimated ship date for the order was early September 2016. The order was then bumped out to the end of October, and then to the end of November. I called DirectBuy to get an honest ship date and was unable to get the information. They told me they would have a merchandise specialist call me and that never happened. They also failed to provide a reason for the delay. On December the 9th I contacted them again and began calling daily and asking for an update. Finally on December the 21st 2016 they told me the order had been delayed and was not expected to ship until January, with a new delivery date of Jan 19th, 2017. I ask them to cancel my order and was told it would be canceled.

I have been a member for over 10 years, but the changes that DirectBuy has made recently have been at the expense of their members. They have closed all of their local showrooms and are now an online shopping club only. In October I placed an order for a Flexsteel sofa and chair. It was supposed to be delivered before Christmas, but I got an email on the delivery date that stated that they have severed their relationship with Flexsteel and were cancelling my order. I argued that I should still be able to receive the furniture that I ordered and paid for 2 months ago, but they refused to do anything but cancel my order and refund my money!! The customer service is AWFUL and even their vendors don't want to do business with them anymore!

Very disappointed with DirectBuy. Do not buy membership. Very expensive. We have bought a bunch of items and have gotten good deals but paying handling fees? My complaint is I needed to get our Levelor blind repaired and contacted Cherise in the mountain view California office. I had to pay 25 dollars. She said that I had to send it back and find a box big enough to send it off. Months and months went by because I could not get one. I went to carpet one and they said they would give me tube for free. I contacted DirectBuy and asked if all still ok etc. The mountain view office was closed and Cherise said call DirectBuy she no longer has anything to do with it. I did and they showed that I paid the money to get them repaired. I packaged the blinds put paperwork the actual email that I had received and asked to send to my address etc.

I joined years ago had a good income and thought I'd do this to save money on filling a home for retirement. What I experienced was, sales, online deals and outright bargains finding myself never using the expensive membership. My wrong. Don't waste your monies unless you're a builder or a volume buyer. It all a gimmick.

We purchased a very expensive membership in Albuquerque after being very impressed with the local club and the supposed customer service. We were somewhat satisfied until the club closed and suddenly the customer service tanked. I would add that in the seminar, we were assured the club was staying for a long time - with their recent remodel effort. False. Fast forward three years. We have been pleased with the small purchases we have made but have yet to recover our membership costs.

Several years ago my husband and I joined DirectBuy for a fee of $5,000.00. I have had nothing but bad experiences since then. I have contacted DirectBuy numerous times and discussed my dissatisfaction with them. I have repeatedly requested a refund. I have only saved money on carpeting and that is it. I had granite counters installed. I used DirectBuy to purchase my granite and have it installed. The people at the granite place treated me like scum once I told them I was a DirectBuy member. They did not give me a discount on my granite or the installation. And I was made to pay in full upfront. I asked why I had to pay in full when the customer before me only had to pay half now and half after installation.

We purchased a VERY EXPENSIVE membership to DirectBuy of Silicon Valley in March 2016 after going to a home show where they had a booth. We toured the club, where they had hundreds (or thousands) of displays of items for remodeling. We are planning a remodel and from what reviews said and examples they gave it would be a good buy, so we fell for it. We just got a letter telling us that the club closed (10 days ago) and that we can continue using online services with samples sent to us via mail. How are we supposed to do a remodel this way?? They also are not returning calls regarding a refund based on their closure. What a waste of money.

So a long time ago my wife and I got a membership with DirectBuy. It cost us around $2,000 to join and $200 a year. The other thing I have purchased there for ourselves was some stuff for my Master Bathroom. I was able to save my mom on some cabinets and my in-laws but other than that NOTHING. I went to Lowe's for a refrigerator for prices and then compared it to DirectBuy. DirectBuy was only $200 cheaper but I would have to wait 2 months to get the product. Well then several years later we were convinced to buy their Vacation Plan for an extra $2,000.00 plus an extra $200 a month, so now we are paying $400.00 a year for Membership.

I received the postcard from DirectBuy promising a Android tablet and $100 dining card. I bit the hook and stopped in to see what the excitement was about. It looked so good, beautifully appointed showroom with endless opportunities for top of the line appliances and lighting. Four of us were led into a private room to watch the amazing videos about how incredible the deep discounts are for top of the line appliances. As I watched the others in the room, they were mesmerized by the options. Then the sales [expert] guy came back to the room to show us how other stores can't meet the pricing that DirectBuy offers and they are very proud of the fact they have contracts with all of the companies.

While my experience with DirectBuy has been a good one, there are things to know before you decide to join. This is NOT a bargain discount center. They carry high quality items at good prices. If you are looking for a great deal on something that is carried in every local appliance or hardware store, you might be disappointed. I can often find those things at clearance, open box and other sales. What they excel in is carrying high quality items at a discounted price.

Just received a letter stating they are closing ALL showrooms. That's why we signed up in the first place! To be able to browse and check out items in PERSON, not having some stranger come into OUR home! I also was put down because we haven't purchased anything in some time. Although they don't care when you're paying your every year renewal! People save your money! Many items can be purchased at Best Buy or hhgregg at lower sale prices! They gave us just a few days notice of this change to all computer purchases or in home service. That doesn't work for us! No refunds tough luck! You're dealing with crooks! DON'T DO it! The customer service person was very snotty and rude to say the least!

I am Canadian and recently purchased a vacation home in Florida. I needed to buy new appliances for the home and was not in a hurry so decided to order them from DirectBuy which ended up being a huge mistake. It took several weeks for the appliances to arrive and after they finally did arrive I learned that they do not offer installation in the Florida area and simply 'DROP' them in your driveway. I use the word DROP because that is exactly what they did. There was so much damage on the units (washer, dryer and dishwasher), that it was ridiculous. Of course I did not see the damage as I simply had a friend receive the delivery and put the items in the garage until I could get someone to install them.

We fell for the sales pitch a couple of years ago. "Brand name items at huge discounts. We carry all major brands. Save lots of money. PLUS, here's a $1,000 travel gift card!" First off, the $1,000 travel gift card is only good to pay the difference between "wholesale" and "retail" prices on hotels. And the only hotels included in their program the times that we attempted to use the meager savings, were all 4 star or higher, so if you're traveling on any kind of a budget, forget it. They don't carry computers or laptops, so no savings there. The furniture they carry does not include all major manufacturers (no La-Z-Boy at all). And after paying the delivery and service charges, the savings are minimal.

I see a lot of negative reviews, but I have had nothing but positive experiences with my local club in Peoria, AZ. I had a 10-year membership and recouped the membership fee plus more with all of my savings over the 10 years. During that time, I purchased 2 new homes and had a major renovation in one of the homes. The membership was so worth it because I always made big purchases. I now no longer have a need for the membership. If you don't have the need to make big purchases for high-end items, then the membership is not for you.

I joined DirectBuy to get home improvement products cheaper. Here's the deal though, if you are bargain hunter, you know how to shop sales, wait for things to go on sale, check the clearance section of stores and are willing to compromise certain things for a cheaper price. DirectBuy is not meant for that type of shopper. They are meant for the shopper that says, "I want this Rowe Furniture couch, no matter what it costs". If you are THAT shopper, then great....DB may be for you. If you know how to really shop for a deal and expect DB to help with that, forget it. DB is for high-end stuff. I bought a washer that was $400 cheaper than I could get it at Home Depot, but it was top of the line. If you want bottom of the line stuff, or even mid-grade, you are better going to the other retailers. Also, their online shopping sucks and they closed the location near me. So, I need carpet and have no idea how I'm going to figure out how to buy it thru DB to get it cheaper.

I wish my husband and I had read these reviews and relevant information about DirectBuy before we attended their "seminar" in May 2013. My husband saw some DirectBuy ads on tv. Long ago there had been a showroom in Des Moines. We never paid much attention to it. We didn't know anyone who had fallen victim to their sales pitch. We were getting ready to do a huge remodel on our home so decided to attend a seminar in Lenexa, KS, not far from our daughter's home. We were curious about what DirectBuy is and hoping it might save us money in our remodel project.

DirectBuy - would never ever do business with them again. In the Seattle area they had 3 locations when we were members, now they have none, as of Fall 2015. The annual renewal was $199/year. I got a bill for $399 for this year, 2016, a 100% increase after they closed all Seattle area locations. There were a few good deals now most of the items at DirectBuy you can get online or on sale cheaper. Their customer service has always been ok to not very good at all. All they want is the initial purchase sign up fee and you're on your own.

The overall experience in ordering a desk for our new home has be very poor from the beginning and is still awaiting full resolution. To begin the delivery date for our product pushed out by over four weeks from the original promise date however the online tracking system did not reflect the changes. In fact it showed the order as cancelled after the original delivery date had come and gone. When the product was delivered it was to be unloaded and assembled by the delivery company. However, the product was damaged and they did not have the tools to assemble the product. When my wife tried to refuse the delivery due to the damage they would not remove the product from our house. She noted the damage on the delivery receipt and immediately took pictures not only of the damage but also of the way the delivery team left the product in our house.

Customer service was significantly lacking. After completing order on 3/11, we were contacted on 3/14 to tell us the bed frame was no longer available but we could change to regular king. After confirming to do so, we were told they would 'try' to make sure the mattress order was updated as well. When attempting to get updates as to where our furniture order was, the website offered no assistance, so we attempted to contact Chelsea who refused to call us back after multiple requests to do so. We finally received an update via email that it should arrive on 4/1. When we received no communication by 4/6, we called only to find out that only half of our order had arrived and that the rest should arrive by the next week. Again, received no proactive communication and had to chase it down ourselves.

This is three years and the amount on the so-called membership contract has been paid off three months before its expiration. We were told that out of $3811.96 we could only utilize $2862.00 after the entire amount had been paid and the difference of $844.96 or so-called finance charge would be the club fee. At least that is what we're told by DirectBuy agent whose card I still have. True, we bought a pair of shoes online which we paid for out of pocket but the shoes turned out to be of very poor quality. The leather inside had a rough finish and hurt so much.

Buyer beware. We purchased our membership three years ago in Illinois. We were told that a DirectBuy location was being built in Wisconsin closer to our home. This never happened. I called and spoke to the manager several times pleading to let us out of our membership. We were denied. 3,600.00 including interest I spent on this membership and never once used it. Don't get me wrong, I did attempt to make purchases but the product was either out of stock or the savings weren't as expected. DirectBuy and everything they represent is fraudulent.

We recently ordered and received six teak rocking chairs via ordering through DirectBuy. We were quoted a 6 week lead time but received the rockers in 3! They are beautiful, very comfortable, solid teak and of high quality. The Lenexa staff were very kind and helpful throughout the whole process.

One of the WORST money decisions I've made! It sounds good, but it's for very high end products. Then if the price is good, they get you with the shipping cost. For example I was looking for a Jacuzzi tub. Found one exact same as Lowe's. You know DirectBuy beat all prices. Well it was exact, except the product # and name. This is how they get around comparison shopping. I'm so disappointed in myself, but it a lesson learned. If this review helps one person from wasting their money. I'll feel vindicated.

We joined 25 yrs ago back in Detroit, MI. Moved to MO, FL, and GA continuing our membership. During the past two decades, and up until the recent shift of DirectBuy's business model, we saved over $130k. We purchased everything from flooring, high-end furniture, gifts, dishes, toys, bikes, kitchen and bathroom cabinets, blinds, granite... on and on... It was an amazing experience of selections, and savings. They didn't have the internet when we first joined. We had to peruse catalogs and samples, but it was all worth it.

One of the worst money choices/purchases I have ever made and I am a grown adult. Please, please be smarter than I was, it IS too good to be true. So I joined DirectBuy in 2015, thinking as everyone wrote it was a great deal. I was so wrong. DirectBuy is more suited for people with a lot of money who want to buy expensive things for maybe a little less. Because everything I looked at, I found for lower on the internet. But if you find the same exact they will meet the price. You will not find the same item because they make sure of that one, especially on the furniture and with shipping it ends up more. Went to Nebraska Furniture Mart to look at dining tables, we found one and I said to my husband, we have not been able to use our DirectBuy, so let's see what we can do.

My husband, and myself went to a DirectBuy intro. We were to get 2 roundtrip air tickets. We sent the voucher in the next day but didn't hear anything right away. As life goes, we would remember and forget it. We pulled it out a couple of months ago, it had been 6 months since we had received it. We called the company and asked if we could make reservations. We were told, after 2 months of searching for it, that the vouchers were expired when DirectBuy gave them to us. They had never been any good!

Five years ago we lived in California & belonged to the Bakersfield Club (90 miles away). High pressure sign today & stupidly we did. Within a year the club closed. Just because the club closed we can't refund any portion of your membership fee, we were told. Fast forward 2 years, we moved to North Carolina with a club 90 miles away. So we visited. Again a few months later that club closed. Shopping online for major purchases without the ability to return the product unless you pay shipping & a restocking fee which is half the cost of the item isn't my idea of a positive shopping experience! That could be avoided by simply by getting to go to a club & see the product. What a waste of money! We did purchase kitchen appliances only because we could go to the local big box store & see the items. Never came close to saving the amount of the membership fee.

After seeing commercials on TV, on 12/12/15 my wife and I signed onto the DirectBuy service to purchase new kitchen cabinets as well as other household items. The cost of membership was $7,601.63. The salesman told us we could buy virtually any household item at or below wholesale costs. He said we would save enough money on our kitchen remodel to pay for our membership. Before we signed the contract, he told us we had 72 hours to cancel. At the conclusion of the conversation, Tony told us we would be getting a membership card in 2 or 3 days and we could then make an appointment to talk with a representative to order what we wanted.

Everything that has came out their mouths have been lies. I cannot wait for this membership to be done with. The people who work for this company must not have a conscience because I could never work for a place knowing how bad your are screwing over your "Members". DirectBuy Pittsburgh says they partner with a local dealership to get you amazing deal on new and used vehicles. Their great deal was 200 off select brand new luxury vehicles. I priced a hotel and flight using their 1000 dollars of travel bucks. When booking through DirectBuy Travel they said they were saving me over 200 dollars compared to normal. I did the same booking through Expedia and Expedia was 300 cheaper than DirectBuy Travel. I could go on and on about how horrible everything associated with this company is. My wish is that this post changes someone's mind and prevents them from becoming a Member of this croc!

I visited the DirectBuy location on Midway in Addison and spoke to the salesperson, Bryan, cell **. Like all of the reviews here, he gave me the hard sales pitch of how much saving there would be. Of course, I was skeptical, but I signed up for the "low price" of $4490. Per their own contract, I cancelled within the required 3 business days. No surprise, they have not credited my credit card. I will get it taken care of, but understand that this is a SCAM of gigantic proportions! I did speak to an actual member, and he confirmed that he saved about $200 on one small product over a 3 year period. Most of the things you can "order" are out of stock, discontinued, or takes several months to receive. Also, notice these locations close and open everywhere around the country. Coincidence? Of course not. IF there is a positive review on this site, it was probably done by a DirectBuy employee. These guys are douchebags. Don't do it!!

Well we went to another business to look for carpet before we went to try and use our Direct Buy membership. We have not looked into the showroom before this but it was very sloppy looking with the carpet samples. They told us that they were waiting on the cabinets. The samples should go on. They did not have many samples for a showroom. They did not have the kind we were looking for. The workers there were not helpful at all. This should not happen if the company really cares at all. Very unprofessional.

I bought a couch from them, I also bought a 5 year protection plan. I called them to come out to clean my couch. When service person came, he said he couldn't clean it, same person had came before to clean it. This time he said he couldn't and since he couldn't clean it, I would be getting a refund. I sent them a receipt. They told me they couldn't send me a refund because that wasn't the receipt that they were looking for. Now they won't give me my money that I gave them for services that they won't do, they are trying to take my money.

First and foremost... I am Gold member who paid for the complete service upfront! So... the initial approach to lure us in with a cheap tablet and a discount dining card and $500 DirectBuy currency, should've been the warning flare! We didn't take heed because we had a older model house that could use a few upgrades and with DirectBuy's discount it would eventually become a great rental property. So we thought... The wife and I were going back and forth on what to buy first with the $500. I made the final decision while she was out of town one weekend. I went to the storefront, Tulsa, OK (which closed down their business the very next week) and ordered some Ashley furniture (3 pieces with some of my own cash to complete the order). The process was smooth, I was like "This the best thing since sliced cheese." They told me it would take about a month. The warehouse would call me when it came in.

WARNING: I warn anyone tempted to purchase an auto warranty from this company!!! They were so fast to collect the money for my purchase of the warranty. But when time came to pay for repairs it took 1 to 2 weeks and being on the phone (me and my qualified repair shop) on hold numerous times. Hold times in excess of an hour!!! More than once I was disconnected. More than once they were RUDE and DISRESPECTFUL on the phone to me and the repair shop. The repair shop and dealer told me they never had dealt with a more cheap and rude company.

Spent two hours on an invitation my husband received after my husband signed up for a drawing for a home improvement project. He thought well if nothing else they are offering us a 100 dollar gift card. The sales pitch sounded awesome but really did not have that kind of money for a membership (5000). It is pretty much sign now or go away. I figured it's probably a good deal if you're going to do a lot of improvements. We are not so we declined. She handed us the so called gift card which you have to log on to some website which we tried to log on and kept saying error so we never could use it. Just frustrating that you spend gas and time and it's like you got slapped in the face. There should be a law against deceitful advertisements. Live and learn. If it sounds too good to be true it probably is!

The funds I have paid into this membership were a complete waste. After sitting through a presentation that guaranteed the best price on just about everything and discussing with the rep the specific items we were looking to purchase, we purchased the membership at almost $5000. We went to the showroom several times and looked through almost all of the books and never found the items that we discussed with the rep prior purchasing the membership. The rep guaranteed us that he would be able to find either the same or very similar items however that never happened. After multiple calls he stopped responding.

I have been a member of DirectBuy for 14 years. I was locked into the $99 renewal until this year and based on the savings it was well worth it. I saved on appliances, furniture, cabinets, carpet, kitchen stuff, lighting and some lawn and garden. Not so much on electronics. The problem is the people that benefit the most are young just starting out, but are least able to afford the 'initiation fee'.

I've been a member of DirectBuy for over 10 years. It went south in July 2015. Remodeling my home, wanted new hardwood floors. Contacted Armstrong Flooring while at DirectBuy, representative assured me the flooring could be glued down. Flooring arrived, installer found some of the wood was bowed. I contacted Armstrong again and this representative told me that the flooring I had order couldn't be glued and if it was bowing, return it, which I did to DirectBuy.

Potential membership buyers beware! From the very beginning, and pressured sales, including the infamous, "If you don't sign up today, you'll never have another chance in your entire lifetime... this is a once in a lifetime, per-person offer." So, a $690 down payment... and a $6,724 contract for a 3-year membership, it immediately felt like a huge mistake!

I returned a call to DirectBuy of Wisconsin after receiving a letter stating that we would receive a free Android Computer and a $100.00 restaurant gift card. After listening to him and him telling me that my wife and I would have to travel 90 miles to their store and take a 1 1/2 tour of the store to qualify for the computer and gift card. I told him that nowhere in the letter did it state that did I have to travel to Appleton, WI (90 miles) and take a tour. STEVE then directed me to the back side of the letter on the bottom of the page, in VERY SMALL PRINT, which gave the requirement to get the gift. In my opinion it sounds like a timeshare salesman trying to get you to buy a timeshare.

I joined DirectBuy in February 2015, did not 1st start looking for an item to purchase until 3 months later. I had paid $600 down and have been making payments of $200-$300 per month. 1st time DB did not carry the item I was looking for, next item there was not select option only one item. The 3rd try, the price was higher than Amazon. I did go through DB process and saved $5, wow. I told them I wanted to cancel, and of course was told it was past the 3 day period. Now the local store is closing so I can't even go in to look at carpets, or flooring, or other possible future items, but only order online.

I have been a DirectBuy customer since April 2005. Given when I bought into their program, my initial enrollment fee was less than $4,000. I paid $198.00 each year thereafter. However upon renewal in 2015, my annual fee was increased to $298.00 per year. I was advised the annual rate would never increase. I don't use them enough to recoup the new annual rate. This maybe my last year with them.

First off I have been a member since 1998 when I was renting an apt and making middle class money. It wasn't until I bought a two-family house 2 years later that I used the membership. At the time my wife was a kitchen designer for Home Depot and we got an employee discount of 10%. The house was in need of a complete makeover, we needed everything. Flooring, appliances, paint, sinks, cabinets, etc. I have found my shopping experience very rewarding and the savings have been awesome. We got solid wood cabinets for both kitchens (17x12) cheaper than the quote from Home Depot with the discount. The laminate 30 yr warranty product we got was almost 50% less than Home Depot again with the employee discount applied.

Just like all the other complaints out there, our experience is the exact same. We bought into this scam a little over 2 yrs ago with the same high pressure as everyone else. We BEGGED the salesman to be honest with us about the savings. He assured us they had all price points and that the average blue collar worker would save lots of money. CRAP!! They offer high end product and do have decent discounts, but if you are on a budget of any sort, you will not be able to afford anything. Example: We had 2 t.v.s we needed to purchase when moving into our house. Easy, right? Wrong!!! All they offer is 3D or 4D t.v.s. And even though that sounds great, we are NOT that family. We just want your typical flat screen regular old HD tv! No big bells and whistles. So we had to go elsewhere. And that has held true for all other purchases since.

On Thursday July 16, 2015 my husband (Gerald) and I went to Direct Buy at 9454 Philips Hwy Ste 1 Jacksonville, FL 32256 at 6:00 P.M. to listen to **'s sales speech. After talking with another sales person name ** we decided to buy one of their packages with the understanding that we could use some vacation credits towards our cruise that we were using at the end of the year. We gave a deposit (check # **) for $1,375.00 (cleared on Monday July 20, 2015) and finance the other $3,615.00.

After attending a presentation I signed up thinking it was going to be an awesome opportunity. Well, the very first time I went in to order appliances for the rehab of my home it was DISASTER!!! I walked up to a representative of the company and asked for help. He proceeded to guide me to a computer and sit me down. As I repeated myself telling him I needed his help, he saw an African American couple walk in, he turned away from me, addressed them and left me sitting there. Like I was a nobody. I am Caucasian and he is of color. It is the WORST prejudice experience I have ever experienced!!!

In the 1800's these folks would have been called "snake oil salesmen". Their whole spiel was one big lie from start to finish. Not only did we not save $ 5,000.-- during our membership term, we didn't even spend that much money there, as we found almost everything cheaper elsewhere. We were building a new home and specifically wanted Tommy Bahama Furniture, and Fanimation fans for the home. We SHOULD have been able to save the membership on those items alone, BUT when we were ready to order they said they no longer did business with either Lexington Furniture or Fanimation. We were also give a "certificate" for our third year "free". Our two years are up AND THE SHOWROOM IS CLOSED (Sarasota Florida). RUN don't walk as fast as you can from DirectBuy.

Some time in April my boyfriend and I went to a presentation at the local DirectBuy. Before we walked in I told him "no matter what they say we are not buying it." Well as you can imagine that didn't work. After the really REALLY good presentation, he fell for it and I follow. They sold us a dream! You will save money on everything you buy. You will find everything but clothes in the club. Prices are guaranteed.

I am very unhappy with Direct Buy. I was totally treated unfairly. My husband was killed in an automobile accident on May 6, 2015. I asked management in the finance department if I could get an extension on my account because I was unemployed and I was not able to pay on the account at that particular time. They stated that they couldn't honor me an extension on the account. I feel that they should have given me an extension on the account of my situation. They did honor a payment plan, but there was a lot of miscommunication between management and the finance department. I got harassed by the finance departments several times after speaking with management and I had already made a payment on the account.

I find your "club" to be nothing of what you said it was to be and am so thankful that we only purchased a 2 year plan. With the closing of the local office and no real follow-up from Customer Service on several items, I would not recommend your club to anyone. In fact, I would advise them to steer clear.

DON'T DO IT! I have been a member for quite some time and I have had it with DirectBuy. Call me cheap but apparently I was willing to put up with anything to save a buck. And that's about all you save after they hit you with all their additional costs. Yeah, the price may look good, but after they add their 8% handling fee, delivery charges, and tax to all of those items together, well it's not a good deal. Most of the times you can find identical items cheaper on the internet with free shipping and no tax.

They compared their cheaper prices to local merchandisers (FALSE). They don't allow you time to leave before making a decision (MY FAULT). Small print gives you 3 days to change your mind. PLEASE DON'T MAKE THE MISTAKE WE DID. And BTW don't fall for the free trip - IT'S NOT FREE!

We were doing several large projects so with the savings we would get from Direct Buy would have easily justified the high membership cost. Problem is every time we went to get something from them we always found it cheaper elsewhere and did not have to pay shipping costs. So in 3 years we have not been able to use them. We requested a partial refund, but their policy is a refund within 3 days. Now we know why. Then they closed our local store! If I wanted to shop the internet for good deals I don't have to pay $4000. This company is a total rip off. DO NOT SIGN UP!!

After spending $5,000 +/- for a membership, my store was closed down and transferred to their Anaheim, CA location which is located in Orange County, CA. They are located twice as far and have store hours 2 PM - 9 PM, which require me to drive in absurd Californian traffic... unless I went after 6:30 PM. Now they want to send you to vendors... on line to locate products... what do I need them for??? Their member service said... "Don't Renew and just quit"... They already got my money... ** Me.

Was told that they would not charge 200 fee until I recouped my money the 5k+ I spend. Well they lied and office closed and headquarters would not honor it. In addition the price is the same or more as other places. So you are spending over 5k to spend more so yes it is a scam. Look at the other reviews. We know what we are talking about when we say we were scammed. We are trying to help other from being scammed. So do not join. You will regret and feel stupid for taking the bait as my wife and many others had.

Members for over ten years received renewal this year. They raised it 99 dollars. Said they raised it because we're over the ten year mark and they are bringing our renewal fees up to everyone else. We were told fees would never go up. Anyone know what to do about this.

A couple of years ago we bought into Direct Buy and as usual they pressure by saying if you don't buy now you will never get another opportunity, so we bought into it. The biggest mistake of my life giving that money up because they are no cheaper than nobody else and don't let them fool you. Places like Groupon and other sites you can get things much cheaper than Direct Buy, so don't let them fool you and don't waste your money. We have bought absolutely nothing off of Direct Buy since we bought into their membership because we have found things cheaper on other websites. They are nothing more than a hoax in my mind and please don't waste your money like I did.

High pressure sales, don't save you the money that they say they will. Went out of business in our city, it is just a scam.

After seeing many ads on TV we visited Direct Buy, listened to sales pitch and being stupid took them seriously when they told us if we didn't join right then they would never ask again. We felt somewhat pressured but thought what they told us sounded like a good deal. That was over two years ago. After many searches, we have never been able to find a product through them that we could not find much less expensive somewhere else. After only a few months I tried to see about a refund but that didn't happen. We are seniors on a fixed income and that almost $4000 has been missed especially since it didn't buy us any benefit at all. I hope this review will help others to make a wiser choice. Direct Buy does not work like they say.

We drove 3 hours to the presentation. The product was presented in very professional way however we felt pressured to join and was told we would not be invited again if we did not join today. I really felt that there were some hidden issues with the company, like hidden cost, and price changing during the presentation even.

We had read all of the DirectBuy reviews and thought to ourselves that the negative reviews were just because those people weren't gonna use the membership to its fullest potential and that is why they felt scammed. Our initial presentation was high pressure but we resisted and said we wanted to test some items first and they agreed. We sent in our list and we were able to save money so we decided to sign up.

I would never recommend this company to anyone. They "left our city" and they cannot accommodate us anymore. We have tried to get flooring and window coverings. "Sorry, but we cannot do anything for you" is what we have gotten from them. So what did we pay this exorbitant amount of money FOR? I am so upset with them I hope I can stop just one person for falling for their high-pressure sales people. They make things look so easy. Don't even think about what it takes to return items. Go for something local so you are able to return if it is not what you want.

After being told you have to decide now or you can't join. I told the rep I don't believe in being pressured like that so he said "how about I give you 30 days then decide." Luckily I told him not worth over $8000.00. Then they gave us our "gifts." A tablet a very cheap tablet. If they get items at wholesale you would think they can afford a decent tablet. Was not impressed with DirectBuy.

My husband and I went to a DirectBuy sales presentation. We were going to be remodeling a home and per all of their TV advertisement, it would save us thousands upon thousands to be a DirectBuy member. My husband was very interested in saving money. Most people are. It ended up being very high pressure. Had to buy it that night while you were there or you would never get the opportunity to join again. I did not feel right about it. My husband didn't want to lose the opportunity. They would not let us leave. Followed us to the door and kept at it until we wrote a check for $5000 and agreed to pay $200 yr after 5 yrs to keep membership. I left there sick to my stomach.

DirectBuy won't be able to help you when there are issues with items bought from their dealers. I hope nobody else will fall for their scam. Just paid off the membership fee and I hope to forget this stupid decision and just move on. DIRECTBUY IS A SCAM!!!

Purchased custom cabinets. The company sent their specialist. When the cabinets finally arrived a week later that was promised, 3 of the wall cabinets were the height of the old cabinets and 2 were the new length. In addition 1 of the new length cabinets was 4" short. The base spice rack came without a face or base. Lastly I ordered crown molding and received what she termed as flat stock. When I called the specialist, she said she would be responsible for the 4" error cabinet but I was responsible for the other 3 because she sent me the drawings and I signed off.

Like so many customers, I was invited to a seminar and pressured into buying a very costly membership of over 6000$. (They tell you that you have to decide on the spot or it will not be offered any more. It was a BLATANT LIE since I still got offers to join by mail even if I had become a member. Also, they didn't tell me about the 72hr period to cancel or the seminar was on a Friday!!) It was partly my fault since I was too optimistic on the scale of renovation or purchases I would make in the next few years. My advice is join ONLY AND ONLY IF you have planned to do a BIG renovation project. You should go with an ESTIMATE of the items you WANT to buy and DEMAND to do a comparison of the prices. Also, you should know that most items are top of the line so you could end up over budget. All in all, it was a VERY COSTLY lesson that I have not repeated ever since.

We attended a seminar and were told we would receive a free tablet and vacation.. neither were free.. had to send in money to get them shipped and or booked... did neither (FREE means FREE right?). While we were there, we were told we had to make a decision that same day, that we would never be asked to join again. We made a deposit and they were able to make a couple of automatic payments until I was able to get my card changed. Now because they can't charge my card, they have sent me to collections...

I went for the tour - had no idea the membership would be an ON THE SPOT OR NOT $5000 plus to join!! And they make it sound SUPER FANTASTIC...couldn't do that, so was told to go to the front and get my promised free gift - THEY SCAMMED ME! Tried to give me some "entertainment certificate". When I said no, he pulled out some restaurant card. When I asked how much was it for, he said "I think...". I said I WANT MY RUTH CHRIS $50 CARD. He said we'll e-mail it to you... STILL WAITING... WROTE THE COMPANY TODAY. IT'S BEEN A WEEK.

The prices on some stuff are cheaper. For the most part if you shop around, by the time you pay the shipping cost to get what you want it cost you about the same price. The shipping cost are outrageous. I retired from a shipping company.

I have been a member of Direct Buy since 2006; I paid $3,100.00 for an 8 year membership and $150.00 a year after that in Maryland. I made my money back in my first project renovating my 2 bedroom+ Den 1 baths condo in 2007. In 2008 I redeveloped a 1 bedroom 1 bathroom duplex in Washington D.C. into a 2 bedroom 2 full bathroom triplex. To do this under budget I used a combination of Direct Buy, eBay and other online whole seller/retailer. During this time no one was better than Direct Buy with quality kitchen cabinets and appliances for great just at little over MRSP. I purchased 3 whirlpool tubs discontinue model, that was $200.00 per unit less than any other competitive model out.

They sell memberships that supposedly allow you to buy items directly from the manufacturer. But when you go to buy items the selection is small and the prices are either no better or higher than what you could get if you look around. Most items have a long lead time and are not able to be returned. The long lead time is due to the fact that there is no distribution center. Remember that they do not sell anything, they are just taking your money and allowing you to contact their group of manufacturers.

Went to direct buy in fort meyers florida. Took the tour, was told how much better service and money we would save. After the tour, we're told we had better take the deal or we could not come back. Also we would receive free credits for best buy travel. On best buy travel you can only use what cruise line they have with sky high prices and you can only use so many credits and have to spend more money to be able to use the credits and only in their time period On agreeing to be a member we were to come back and told how to order a product after you order something. It states that it take 4 to 12 weeks before you received it. You also have all of their hidden fees which they do not tell you about.

I really don't know if this Direct Buy thing really works. I've done my background homework and found many many many negative reviews. We sat through the ("timeshare") presentation, and it all seemed too good to be true. Either you pay the membership fee of almost $7,000 or leave; there may be a 3 day trial period after you commit yourself but that's not enough to determine if this Direct Buy works for you. We left and went to brunch happily not handing over almost $7,000 to this buyer be aware scheme. You can always tell how a company is run by the employees they hire. Reception/check in - this should be top priority. The lady at check-in was a total idiot; so in reading the negative customer service reviews on the internet and meeting this idiot, so far the negative reviews are correct. Do your homework. Direct Buy may be good for some people, especially those that don't care about money.

My fiance and I were invited to a presentation in March 2002. It was a bit expensive for us, we were a tad skeptical during the presentation, and they put on a fair amount of pressure. Started to seem unpleasant, but we were getting married the following month and had just started building a house, so I could see the potential. I wanted to join but my fiance wanted to think about it. He told them as much and we left.

I am writing this a year after I became a member, so my initial anger has passed. I just feel stupid for believing their lies...a lot of lies. There are so, so many things you can't even purchase through Direct Buy and what you can buy you can get just as cheap by shopping around. We bought a lot of things for our new home but only came across a couple that would save us 100-150. It wasn't even worth the trouble to order it from them and wait for it and if it's not what you want you're stuck with it. After you give them your money they turn into different people, not helpful at all! We gave them 3500.00 and never saved a dime. Even if I saved 200 dollars on 16 things I would only break even and go through all the hassle. They only give you 72 hours to cancel...what does that tell you, especially if you purchase their contract on a Friday, you are basically screwed!!?

This place was a joke. It works like a pyramid scheme if you work for them. They give you a set number of people you need to call and a set number of people you must make a sale of membership to. If I didn't make a sale they would ask me why. I tell them people are not comfortable making a decision to buy $5000 membership in one day. We were instructed to tell them if that decide they don't want to do it they had to leave the showroom because it’s a private club and they wouldn't be allowed back later. Everything they say to you is scripted. As a customer service rep I thought I'd be helping people. I wasn't comfortable talking people into committing this to their credit cards if they expressed it would be hard on their budget. If I didn't use their scripts word for word my boss left me nasty notes on my computer. When I wouldn't be pushy they fired me. If people want a deal you are better off on the internet.

Any company that assaults you with such high pressure sales tactics and does not allow you any time to research the product, is playing you!! If you pay full price for the membership, you are a fool. If you just show some disinterest, they continue to drop the membership price! We paid less than $1,600 and it is still useless to us. They have never had a product that equaled what we were looking for at a better price. Best Buy and hhgregg have always been less expensive. The staff is useless as is their vast "catalog" searching!!! You are on your own.

I was attracted to the offer of a free Android device and restaurant gift card and actually scheduled a visit to the local Direct Buy show room to listen to their presentation. Then, on the day of the presentation, I read the criticisms online, including this site, and did not go to the presentation. In further research I found that Direct Buy is not technically a scam - you do get a product and/or service for your money. However, it's marketed in ways and has features that make me uncomfortable with joining, including the high sign-up fee ($5000), the 8% maintenance fee and the no return policy.

I was invited to a "Town Hall Meeting" from DirectBuy by mail. I have a DirectBuy Merchandise membership already. This letter from DB stated that I would be able to attend this meeting and discuss the new member program and how improvements were now occurring to the member benefits. The meeting took over 2 hours and during the 2nd half of the meeting the presenter ** offered and presented a DB travel membership upgrade. The presentation posted that average discounts on accommodations for members to be roughly averaging 30% + below all the big travel sites such as Hotels.com and Orbitz.com, pretty much across the board on his slide show.

I bought a Dutailier rocker/recliner w/ ottoman. Order 12/5/2014 but the one received was not the correct product and returned to DirectBuy (San Antonio, TX) 12/15/2014. I had ordered the exact Dutailier product 3 years prior from DirectBuy (San Antonio, TX). The merchandise was returned to the manufacturer by DirectBuy. I was promised a refund but have been referred to customer relations at their headquarters in Indiana? I have tried to call but only get answering machines. I have an e-mail log of my communications. Also the San Antonio Direct buy has gone bankrupt. They tell me that my money was refunded to the DirectBuy in San Antonio.

The franchise owner won't even call me back to discuss my problem. Terrible customer service! I purchased a membership from the Atlanta franchise because I was remodeling my kitchen. The staff overbooks and didn't remember what I told her so all the plans were off and if there are any mistakes, it's all on you. They don't have a design program so they email to the cabinet maker for them to create the plan...a lot of room for error. After going back and forth, bunches of emails and meetings, I finally gave them my money and waited for my cabinets.

A representative got our number from our business listing on Craigslist. He was extremely pushy and condescending. He said they were opening a new DirectBuy in Bothell, WA and that they were looking for good business minds like me to take a tour of their new site in Bothell. We would be under no obligation to buy anything. They would not ask us to sign anything. They just wanted our feedback. In exchange, they would gift us a 7-day, 6-night cruise to the Bahamas. All expenses paid. It sounded too good to be true and I said so. He said they just really wanted us to feel like our time was respected.

Direct Buy is the biggest pile of crap to ever exist. They lie, they scheme, and they cheat. They talked me into becoming a member by telling me I would be able to buy certain product at wholesale cost. I asked them were they sure of this, and their answer was yes. After signing the contract and getting myself into debt thinking that the end result would be beneficial, I found out the product in question was NOT even on the list. Now I am stuck paying for a membership I have no need for. Furthermore, I work in retail. I know what wholesale is. Direct Buy does NOT offer wholesale. It's just a few dollars off the common competitor's MAP... and I do mean a FEW! Not worth it! Stay away from Direct Buy!

My husband and I were offered free plane tickets to anywhere in the US including Puerto Rico and Hawaii. All we had to do was attend a DirectBuy presentation with no obligation. What a joke the offer and the presentation. The offer has so many restrictions you would be hard pressed to find a travel time or travel day that was not excluded. By calling making this bogus offer this shows me the lack of integrity DirectBuy has and there is no way I would sign up for a $5000 membership and expect for them to do what they claim they will do or have access to the quality products at the best prices as they claim. My advice to anyone is Buyer Beware!! If it sounds to good to be true, IT IS!!!

I have been a member of direct buy for 7 years now and I have to say if you're building a house you will save money if you have the time and put in the effort to save. So when I heard they opened a travel division I thought GREAT! Not so much!!! I got the call from the travel consultant who explained to me I would get a free 7 day cruise a free 4 day cruise and a free resort 7 day certificate. I thought wow that sounds great. I told ** the consultant that I had the week of school spring off and he said, "No problem. There are so many options to take that week."

My wife and I joined DirectBuy about 1.5 yrs ago here in San Antonio. We were informed at the time, that if we moved to a location that didn't have a showroom, we would be able to get out of our membership. Well, we didn't move, but they did. We received a letter in the middle of January letting us know that the showroom in San Antonio was closing within the week. My wife is pregnant and we had ordered a crib which we had already paid more than $50 in shipping and handling on.

Received a letter saying free Android Touchpad Tablet Computer from our gifting department and complimentary dining card $100.00. Called and set up appointment to hear the pitch. They wanted $6800 for 1st 3 years and 400 a month after that to join club. Decided it was not for us, do the math and you will realize it is a losing proposition. You are better off at Costco or BJ's with their easy return policy and good products.

This is the worst investment I have ever made!! Was lied to after signing up as a member. I complained to the manager of the store at that time, and he was too scared to do anything about it. My log on and password to their website was not working, the employee on the other end told me she was sending me a link to reset my password. Never happened!! Called her back 4 times to get resolved, she finally hung up on me. I drove to the store to complain, come to find out they laid everyone one in the store off and closed the doors. Would not have found out otherwise. This is a poorly managed company. Customer BEWARE!!

Me & my husband joined DirectBuy. Sound so good when we were there for the presentation. A deal of a lifetime, he said!!! We sat down and discussed what plans they offered & price. We took the gold membership. The one for $4,500. We asked questions & made sure of what we expected from them. My husband is in the plumbing business & was going to use DirectBuy for all his needs & more. Wrong!!! That never worked at all. Every time we went to the store with what we wanted. We could never get. Went online too. What a big joke!!! Several time of this. We just gave up.

I called the local store to get a refund. Called corporate and even contacted a lawyer. I never purchased anything, never used the rebates or free trips offered, but they inform me that there is no chance of cancellation or refunds. I am a DirectBuy customer, but this part of the organization will need redevelopment and they do not deliver the deal that they promise during the sale phase of the transactions. This company will be out of business soon, if they continue to treat valued customers in such a dishonest way. If I cannot get any resolve, I am going to cut all dealings with this company and inform friends, family, and anyone who wants to listen to my poor experiences with DirectBuy. My campaign will continue until I am 100% refunded or this company is out of business.

This is the biggest scam I have ever been a part of. Again I say 'Do Not Sign'. Look at what they have which will be very impressive, but Do Not Sign. Once you sign the dotted line, you are committed to pay them the amount in full and there is no way of cancelling. I have never written a complaint on any site. So buyers, beware!!!! Their items are all high end and overpriced. There are no real deals with this company and you will have to pay in full. After your 3 day grace period, you are financed by the Beta Finance company who states that they have paid your bill in full, and basically you owe them until you have paid in full.

I was reluctant to purchase a membership but we did. First experience was I was looking for a built in electric fireplace. I found the one I wanted for a reasonable price. I called DirectBuy to compare prices as their prices weren’t listed on the web. A few days later I received my reply (after the one I was going to purchase was already gone). I thought I would give this a try as I paid a ton for the membership under pressure at the store. We made the purchase from the store and after three or so weeks I received a call that the item was in. My wife picked it up. She double-checked the paper work and the paper work was correct. The item was the wrong item. They did send the item back for the correct one and gave a $30 gift card for DirectBuy that expired in 30 days (joy) for my troubles. This takes too much time and isn’t worth doing so I requested a refund as I was NOT HAPPY! NO JOY!

Worked there for only 3 weeks and was terminated, they do not keep track of your sales and feed you lies - you are going to make a lot of money. They do not have the people who are supposed to come in for appointments. It's a 80 percent show rate. All on the job training and you are expected to learn fast if not you are out. Manager does not like questions about the company and to just sell it with little product knowledge. Do not work for them. They are as shady and backstabbing even if you have good numbers to show.

Do not fall for this scam. This is supposed to be "the best prices" you can get for the things you want to buy. Everything from home improvement supplies to furniture. It's not true. You spend hours going through THEIR catalogs only to discover that all their products are very high end and way over priced. I even had their 'show room advisers' do the research for me. It was cheaper for me to go to my local home improvement store and buy the exact same product from the same manufacturer. After three such experiences I asked Direct Buy for my money back. Of course, they refused. Don't fall for their sales pitch; once they get your money and you sign on the line you're out thousands of dollars.

For many years I have been intrigued by their ads and testimonials. Now that I am officially an owner, it is no different than a timeshare. In the sales presentation, they promise you the moon, but they cannot deliver. The stuff is outrageously overpriced, and to get it from there to you, is another arm and leg. It's cheaper to go and shop at your local stores.

I was contacted and told that I won 25k cash. I remembered signing up for a 25k giveaway vaguely and so I went along with the conversation. I was told that I was indeed possibly a winner and that I should go to Direct Buy in Little rock and there would be no pressure but I was guaranteed to receive a $100.00 dinner card, and 2 free round trip airlines tickets, or my choice of a 4 or 7 day cruise. I was also supposed to be given a key that if it should unlock the safe I would win a car and the 25k would be in the car.

My husband and I were intrigued because we like to travel. We were taken advantage of! We were told that the travel package we bought into would go toward vacation travel. We were not told the money was used like credits towards their market rates. This was very misleading! We will NOT recommend this to anyone! Stay away.

The lady that answers the phone did nothing to help me. She was rude. The DirectBuy company is a scam. Were very nice when they want you to join. Don't listen to the salesperson. They don't tell you the truth. They took my money one time but they won't get anymore. Just want to help the next person. Don't fall for it like my wife and I did. They charge you a lot of money to join that you will never make in savings.

Great sales job! Tried to get a refund after the fact. I must be out of my mind when I signed the pages of papers, that should have sounded an alarm. I Called the local store to get a refund. I contacted the Louisiana Sec. of State to issue a complaint. Called corporate and even contacted a lawyer. I never purchased anything, never used the rebates or free trips offered, called after 12 days but baby I was screwed. You have to be out of your mind to deal with these thieves. There is a special place in Hell for those that steal from you. This company will be out of business soon. There is no way a company can survive with these types of tactics. Do not get suckered into anything these cons suggest.

At first when you look at "member cost" for items you think, wow, that's a good price. But wait - you're not done. Tack on the Delivery fee PLUS "handling" fee PLUS tax and items cost more than buying online!! OUTRAGEOUS extra hidden costs!! If you want item delivered to your home, you have no choice but to accept their "white glove service" which in my case is an additional $141.00. But that's the only home delivery option they provide (not like you can just click on deliver by ups, etc.). It's outrageous in my opinion!! So be cognizant, that "members" price looks good, but remember ALL the ridiculous extra fees tacked on at the end, and bam, hugely expensive!!! Good luck!

I went to a DirectBuy seminar and it was all lies. First off me and my wife got dirty looks for passing back and forth a notepad rather than interrupt their spiel with talking. As I asked questions they were quickly deflected or just agreed to and moved on. The answer was always yes. At the end I was separated from the group and rushed out the door. The sales guy told me to email him at his personal email of ** so he can prove better prices. He claimed that they sell everything from actual houses to everything inside. He lied at his presentation stating you can pay 5950 now or make yearly payments of 299. Then he flipped and stated it's both. It's a lie, strongly suggest anyone considering this know that if something sounds too good to be true, it is. They claim they are not a middleman yet they do not offer anything other than middleman service. It sound too good to be true because it is.

We were under the impression that we, my wife Julianna and me were purchasing a membership in the club for the $3,745.01 membership fee we financed over two years. Now we receive a notification that we must pay a $278.00/yr fee to keep membership. We were, I do not believe, aware of this. Due to the fact that we are both on Social Security Disability Insurance, my wife is paralyzed the waist below and I am her sole care giver, this membership would help us to later remove the carpet in our house and put down engineered hardwood floors to make it easier for my wife to get around the home in her wheelchair. We are so strapped for finances, it took us some 2 years for us to pay off the membership and now we find that we must pay an additional $278/yr fee to retain membership whether we buy anything or not? This seems extreme to me. We have limited funds. We have purchased nothing from Direct Buy since we just recently paid off the loan for membership. The membership was purchased through Versa Finance Company Acct **.

I purchased a Whirlpool brand dishwasher from Direct Buy in early November of 2014. When my installers came to install it, it fell apart. I called within one hour of delivery to inform Direct Buy of the problem. I was told that it would be taken care of quickly. I still have not received a refund and the defective dishwasher is still in my family room. I feel that Direct Buy has stolen my money.

We joined Direct Buy in Birmingham, AL on 9/11/14 because we were engaged in a home remodeling project and also wanted to buy some new furniture. We were impressed by the nice show room and (as we were told) helpful staff at the facility. My wife and I visited a few times prior to Christmas but had decided to put off buying till after the new year. But I needed some tile to finish part of my project and DB has told us they have local merchant agreements where you can go to their showroom, pick out your products and then order through DB.

We purchased a platinum membership at Direct Buy Dec 20, 2014. It appears to be a great program. We were told for the month of Dec, they were taking $1000 off the cost of membership. They charged us $5990. When I looked over the paperwork received, they had a program Three for One if you referred people and three purchase a membership, your membership would be free. It listed that the regular cost for membership was $5990. When I called to inquire, they started making excuses that the reg price was $6990 and we did receive the $1000 off. They could not produce any paperwork that showed the regular price was $6990, but I had the paperwork they gave for the referral program. I told them it appears to be a fraud and like they raised the price of member $1000 dollars to then offer a $1000 discount which is fraud. We decided to cancel since we were still in our three days of joining. The Manager of the Richmond location had a very funky attitude when I questioned the price discrepancies and said it appeared to be fraudulent. After a few phone calls, he did agree to take the $1000 off the $5990 but since this seemed fraudulent, we do not want a relationship with Direct Buy and canceled.

On Dec. 6, 2014 went for a tour of this company after receiving letter. Was told no high pressure sales, would receive free Android tablet, and restaurant card for $100. After an hour, no tablet, promise to send and never received, refusal to give courtesy to answer my e-mails... Dishonest, liars, do not do business with these people or this company..

This company is poison. Stay away! Hard sell tactics make you feel like you will be thrown out on your ear if you don't sign up and then refuse to cancel membership once your head stops spinning. And to top it all off, they didn't have a single solitary item that I was looking for in my room remodel. The prices are through the roof on what they do carry.

Received a letter in the mail that I won an Android Touch pad computer. I Googled the limited information provided and discovered that it's an apparent fraud and scam to get you to buy into their program. Sorry Charlie. Try another sucker, sucker.

Terrible decision to join. My husband was looking for guns. Oh yes we can get you deals. We have dealer who sells to our police officers. Well now we are told they don't deal with guns. Everything we have gotten prices on are more expensive than purchasing at the stores. Would a class action suit benefit us?

Direct Buy draws you into their "business" for a tour by saying you WON A TRIP! The problem is they give you this certificate that is invalid! The $100 gift card for any restaurant didn't work either and was completely embarrassing. STAY AWAY FROM THIS PLACE - A complete waste of time and energy!

Free Tablet and Restaurant Gift Card - Total scam. Tablet is used and missing the stylus. Gift card is for Coupon not Meals.

We were fooled in buying a membership in a company that does not function like it is advertised. Buying membership with Direct Buy is worst than loosing money, it is like being robbed. Services is like pulling teeth, sales people are not helpful at all in assisting us.

First things first, they have the worst customer service in town. Their agents are mainly incompetent. You get 3 different responses from 3 different people and you need to struggle to get any help from them when you are trying to find or read to understand their outdated and in many cases catalogs containing merchandise that is discontinued. Next, you need to wait much longer than the date set by Direct Buy before you receive your items. Lastly, the price they quote you is about 20% cheaper than any retail price and then you buy the item and receive a whopping shipping and handling cost that increases the price beyond retail. You may think..... "Then why the hell did you ever join"? The first couple of years were decent but then everything became super expensive including their annual membership fee. Imagine last year I paid $220 tax included and this year the new fee is $299 before tax. Why the increase for a company that gives you absolutely nothing? Stay away and pay retail. I have bought many things in stores while a Direct Buy customer because I found I got a better rate by just negotiating with the establishments.

To see that 19 out of 20 reviews about DirectBuy are negative is nothing more than a confirmation as to why I no longer work there, or a member there. I worked in sales for over 2 years for DirectBuy, I cannot tell you how many different occasions that I experienced where potential members wanted to do a price comparison and I was told by management to make a number up to get the sale complete, and obviously the reason I had to make the number up is because DirectBuy's number was always higher with the exception of some high end furniture, manufacturer's high end outdoor furniture, some lighting, and most of the time, cabinets. The problem is people going through these open house tours are told they can buy everything through the club with the exception of food and other perishable items. Another blatant lie is people are told not only do they carry "that manufacturer's products", but they carry everything that that manufacturer has. In fact a coworker of mine purchased a membership to buy high end furniture. He was told by management go to the local retail store and select what fabric he would like.

We were told we had won a free cruise. All free. Wasn't the case at all. They wanted front money.

We attended a sales promotion and were promised a Android Touchpad Computer at the end of the promotion. I asked specifically the night prior the promotion whether we really would get it or not and she - the lady which wanted to confirm the appointment - said yes. We came to the promotion for 90 Minutes and as expected, they were out of the computer....It's all a scam! I would recommend stay away from this company, they do not fulfill their promise from the beginning.

My wife and I sat through the presentation on September 20, 2014. Didn't get the tablet we were promised. Was told when leaving that they were stuck in customs. What a lie, now I understand they are temporarily shut down. At least I only lost the tablet I was promised and not the $5,000.00+ it would have cost me if I joined. Oh well we learn by our mistakes. If I ever get invited to an event from any company I will ask for the gifts first. Cheat me once,shame on you. Cheat me twice, shame on me.

I read so many complaints and I cannot believe it. I have belonged to the Long Island location since 2001. We paid $3100 for a 10-year membership. There were no annual fees. Saved $20,000 just in kitchen cabinets! After 10 years, we did not continue as we redid every room in the house. In 2013 they offered a price of $299 per year. Great! Bought new mattresses, new leather recliners, and saved over $1000 after delivery. The Long Island owners want to retire and are looking for their own replacements. If you do your own research getting make, model, color, for items you wish to buy, you will get them at cost.

So they "temporarily" closed the only store in my area and decided it would be an acceptable solution to just upgrade my online access to a higher grade. It's acceptable to DirectBuy, but not to me. I'm furious. I want to cancel my membership. I signed up at the store in my area because of the store in my area. They closed it and even though they say it's temporary, I see this as a breach of our original agreement. They don't. I called and complained and told them I want my darn account CLOSED and my account CANCELLED. They emailed their response.... because my contract was with the franchise owner, Direct Buy can't offer any cancellation or refund options. I wish I'd never heard of these people. They are horrible and it is impossible to cancel the contract even if they screw you out of a store location. It's like they are a cult, not a business.

I have to say that shopping from DirectBuy has been a great hassle all along. These are the reasons not to get membership in DirectBuy:

I have seen some reviews from people over the years about free gifts and not saving thousands right away. I have been a member for 5 years now. Even as a renter I have been able to save a tremendous amount of money through the DirectBuy program vs traditional sale shopping. If you get into directbuy to save your membership in 2 years well that's just ridiculous. It's a reason it is a lifetime membership, because it is a lifetime of savings. Now when it comes to prices on some things during Black Friday on electronics, the savings is marginal. But when the price is the same or lower than directbuy they have ALWAYS adjusted their price to beat the retailers price by a minimum of 20%. But then again if you don't let know that their price was beat how can they adjust it.

Me and my husband went to the showroom and sat through the presentation. The way they got us there was a scam, let's just get that out of the way first. They offered us a "$200 gift card" that turned out to be "savings vouchers, not a gift card" as promised. In order for us to gain the $200 in savings, we would've had to buy 28 $100 pre-paid gift cards of our OWN! What they do is every time you buy a $100 prepaid card, you only pay $93.... hence why it would take us 28 to gain the savings. Furthermore, don't buy into the "free cruise," or the "free airfares." What they DON'T tell you is the airfare only covers up to $400 of a ticket, whereas they tell you on the phone the entire ticket (x2) are for free.

DirectBuy Disrespects the National No-Call List. They called me on 11.02.14 in the afternoon with a sales pitch. I told them I would be reporting them and hung up. Tried to send them a direct message, but it will not go through.

When we signed up with this company, they offered significant savings on many items we needed to purchase for our home. We have not been happy at all since joining this, and have not found savings comparable to other stores, when we shopped around. We are paying a fee every month. We researched buying roofing materials, refrigerator, range, washer and dryer, and a dishwasher we bought from Direct Buy. The dishwasher was the same price and quality as Lowe’s offered, but we were trying to use Direct Buy since we pay $153.00 every month for nothing. Can you get out of this kind of contract? Thank you.

We are thrilled to have found DirectBuy. The products are always better than expected and you can get "high end" product for the same price as low end. I am sure those who have complained are not comparing apples to apples. Delta fauco makes 2 products... low end plastic found at Home Depot and high end quality found at specialty retailers. Make sure you compare equally. We bought lights, dining table, custom living room furniture, game room stuff, home theatre, appliances, patio furniture, cabinet hardware, doors, door handles, glassware, art, decor. Saved from 25-55% after including shipping and I compared to lowest online price. I really don't understand the dislike unless you buy your furniture at Walmart. DB has incredible selection and a price guarantee.

We got a Direct Buy Membership around 2012. lt was a difficult decision for us, because I am on Disability and with my Wife's job, we are on a very fixed income. After telling them we would have to think about it, they said "You need to make a decision today, you can't get this deal after today!" We hesitated, got pushed more and eventually signed!! Now, we can't seem to access the online catalog very easily!! We haven't been in the showroom since 2012! We have only communicated by phone, for products that WE have found OUTSIDE the store!!

On 7/31/14 I placed an order for furniture. I was charged the very same day & it is now 10/6/14 & I have still not received my furniture. I paid $6,000 for the membership to the Fairfield CA club. Since that time the club has gone out of business & my home club is now in Mountain View CA. I have never placed an order before 7/31/14. At the time I joined, my husband & I were planning on renovating our home. Then my daughter went off to college & we thought we would wait until she finished to undertake such an expensive project.

I have been a member for over ten years and joined when the membership fee was lower than I understand it is now. My original membership was in New York State and I joined because we were going to do a major kitchen remodel. DirectBuy claims to have lower prices than retail stores. It depends on the type of product. As I was in retail management with a national chain at the time, during our initial visit I looked through some of their catalogs and zeroed in on some of the products I sold and knew the cost. I had to say that, with products having high markups, I could actually purchase something at DirectBuy for a little less than I could at work using my employee discount (which was not negligible) but on other products the discount was not that great. We did join and proceeded to plan our kitchen remodel. What I have always told people about DirectBuy is, if you're a Walmart shopper who buys low end products, DirectBuy is not for you. However, if you go high end on products that are not heavily discounted, you can save money.

We have belonged to DirectBuy for over 20 yrs. Since we bought our membership so long ago it was much cheaper than today's price. Over the years, I have hardly used the service because my style is more contemporary than the club initially offered. Since the advent of the internet, I have only found a few items that have been cheaper at DB. Also, whenever there is a sale on furniture, it is almost even with the DB price. I bought a couch & chair at a local store which was only $100 more than DB's price but I didn't have to arrange delivery. I also felt if there were problems, the local store would be more apt to cover the warranty without any hassles. I actually came out even before the increase of the 8% service charge that is now policy. Also the renewal has increased to $299 per year.

I had not heard of Direct Buy nor read reviews. I went in open minded. The presentation feels like a timeshare and they tell you how good it is. The ads they show you to match are old and not current to substantiate the savings potential. The price is $5500 for a 3-year membership that you don't own anything like a timeshare. After watching the paid actors give testimonials, you are taken to the showroom floor where you are not allowed to look at pricing nor investigate to see how you could benefit. Once they know you are not buying, they become rude.

August 30, 2015, my husband and I meet with a sales rep at DirectBuy. They really make it sound good to be able to save a lot of money, but don't believe them. They don't tell you their brands are cheap and that you have 3 days to cancel your contact (make sure you read the fine print). My husband called the next day to get a customer number so we could check out their products. First they gave us the runaround but within 2 hours we had a number. We started looking and also looked at other that offer the same deals and the price was the same, some even cheaper.

I'm one of the fortunate few who never responded to their mailings. The first one promised me an Android tablet if I attended one of their presentations. The second one didn't even identify them by name - there was simply a return mailing address, which I figured out was for them. I've written 2 letters to the Texas Attorney General's Office complaining about their mailings. Since I'm a DIYer and buy all of my home-improvement products at Home Depot, I've never felt the need to attend one of their presentations or buy a membership. However, I can tell you that reading all of these complaints confirmed my suspicions - they have a business model based on deceit and high-pressure sales tactics. It's amazing to me that they're still in business. I absolutely refuse to spend my $ with ANY company that promises me anything that they can't explain clearly, calmly, and in writing! It's simply called - "due diligence".

So, over the weekend, the DW and I attended one of their open house presentations. Originally, we went there because of the free Android Tablet they were willing to give you if you sit through their sales pitch, but I'll get to that in a bit.

I was directed to Direct Buy after looking up a piece I wanted for my home. A woman at the Hauppauge location told me to come in to their display room to check out pieces. When I drove at least an hour, she didn't even bother to tell me that you had to pay a membership fee of $2000-$4000 to start and I had to choose from a booklet of samples. False advertising!!!! Not only that it took standing for about 45 minutes while people just walked by me not even asking if I needed help. I had to finally ask to be helped even though I had an appointment. Waste of my time!!!!!!!!

A contract was signed on the 22nd of August 2014, Friday for a Direct Buy membership. On the 27th of August, Wednesday, I attempted to utilize my 3 day cancellation rule granted by Texas law written into your contract as to what is known the cooling off period. You refused my cancellation and denied my cancellation due to saying your store was open on Saturday, making Saturday a business day, and that I was a day late to cancel. Normal business days recognized are Monday-Friday 9 A.M-5 P.M. The contract does not specify business days. Furthermore, your location is not open to do business other than to receiving on Mondays, as your members only showroom is closed Sunday and Monday. I have been advised by my attorney at Riley and Riley, Attorney at law that it indeed was a valid cancellation and I will pay no further dues and I hereby demand a full refund and cancellation of the contract. If this cannot be resolved we may enter proceedings with the American Arbitration Association (AAA) or my attorney. Any further questions can be directed to myself and my attorney.

I read with interest many of the comments about DirectBuy and must say I have not had any of those experiences. I have been a member of DirectBuy for 19 years. I joined in Portland, OR and transferred my membership to the Houston, TX location. Of course, the membership was quite a bit less expensive in 1995, however, I saved enough on my very first order of window treatments for my new home to cover the membership costs. Yes, I researched three other "discount" type companies and they could not compete with DirectBuy.

We compared truck tire prices with a local tire shop/exact match with DirectBuy’s prices, i.e. Size, brand, style. The local shops price was about 20% cheaper. We paid cash to be a gold member with DirectBuy and don't make a lot of purchases, but also tried to comp metal roof prices and local company's prices were less also. Have been extremely dissatisfied with their service also. When I confronted them about it, they asked if I had proof. I told them I paid too much money to be a gold member, to have to do all the footwork myself. Very poor customer service after sale. :(

We were told as platinum we could use the $2000 for travel the first year, then $1500 each the 2nd and 3rd years. I set up the travel account, was told, "You could not use it for air travel." Our salesman Wayne had even looked up a flight for us and said we could use it for travel. It was a lie. I still don't understand what the $2000 is about. Don't even go near Direct Buy. We finally got the regional manager trying to cancel and he said "you only had 3 days." First we had heard that. They have pawned it off to Versa Finance. I am angry.

A couple years ago we decided to redo our kitchen, and went thru Direct Buy, deciding to give them a chance, buying into the commercials of getting 'the best deals'. I was skeptical because their sales pitch was so vague, and I hate the idea of buying a membership w/o getting any kind of quote for what it would cost us to redo our kitchen thru them, but they said that we had to buy a membership THAT DAY and wouldn't let us go home to think about it then come back to buy. (Weird, right? First red flag.) So, we took a chance.

I have been a member of DirectBuy for over 10 years. I've tried to at least save enough money to warrant the fee of membership. But every time I try to make a purchase through DirectBuy, I run into road blocks. For example, I'm looking to purchase a hot tub. DirectBuy has some HotSprings spa marked at very good prices. However, I wanted to do a wet test before purchasing. HotSprings does wet test but if I go in for a wet test, I can no longer purchase through DirectBuy.

First, their website says over 1 million products for you. FALSE. I have not seen close to a million products for me, nor in our price range! You have to sign up the day you visit the club or your banned for seven years. They entice you by telling you how good and great the products are and how they can save you money, but they never told us about the hidden cost that they say there is none, NOT TRUE! THEN, try getting out of the contract that you were roped into by the a high, high pressure pitch that if you don't sign up today, you can't join for 7 years because we don't want you telling retailers you can get a better price with Direct Buy.

We were invited. It was an "exclusive" invite. It would not be offered again. We were "selected" and would be fools to ignore such an offer. We were offered free gifts just for attending. So we did. And we were alone save for one other couple, who were dismissed immediately due to the fact that both of them were in between jobs. So my wife and I got a private showing. Lucky us. It was a hard sell - a very hard sell; after which we were told that we'd have to make a decision, a decision that cost us nearly $5000 on the spot with no time to consider the "offer". But we needed things, things like new living room furniture, and a new roof on the house, things that would save us big were we to purchase them through Direct Buy. So against our better judgment, we joined.

I purchased a membership because the presentation sounded great because I was planning on doing work on my house. A few later days, my son loses his job and I knew we were not going to be doing any work since he helps me out. I contacted DB directly at the place I bought the membership and he told me at first he could not help me because you cannot cancel contracts. I explained my situation again and then he came back and said he would work on it. I only heard from him twice that he was stilling working on it but in the end nothing got done.

Expensive chairs purchased. Delivered at Gaithersburg store with nicks the manager described as looking like "insect burrowing" and which I (+ a mover I brought into review chairs independently) said were from transportation damage. DB sent email to mfg saying customer refusing delivery. Are these characteristic of the wood or defects (suggesting mfg wouldn't get paid). Warehouse employer indicated with this type of "damage" mfg always claims characteristic. I contact Company selling chairs and retailers all of whom agree no chairs are sold with these nicks/indentations/ insect burrowing. DB won't put in a claim for transportation damage.

My husband and I attended a direct buy presentation in LATHAM, NY (Albany) and were pressured into getting a membership to DirectBuy or we could not get our "free" tablet and "free" vacation.. never came to fruition.. free included a fee for this and a fee for that which ended up being more than the item was worth to begin with.

My husband and I purchased a DIRECT BUY membership this past January from the Greenville SC location. We listened to the sales presentation closely. Most things sounded too good to be true but we have previously had a Uniway membership so we knew the wonderful possibilities a club like this could deliver. Our next purchase was going to be a computer. The salesman told us in our presentation we could save ONLY 20-30% on these items. Even APPLE computers. We were shocked.

I continue to receive unwanted calls from this company and have asked every single time they have called to be removed from their calling list with no luck. I am on the federal and Texas do not call list. They don't seem to care. Not everyone works 9-5. I don't appreciate having less than 3 hours of sleep last night because of this company. I have never done business with this company.

I have placed an order for a sofa and love seat. It has taken 4 months and I still don’t have it. The low price they talk about is a lie. Once they add the shipping costs by weight and distribution center fees, it comes out the same as buying locally!!! Will never do business again with DirectBuy.

What a surprise when I went online to renew my Direct Buy membership. The renewal fee has been $99.00 for ten years then, no letter or communication and it increased to $299.00. That's the reward you get for being a loyal customer. I know the sales pitch never mentioned an increase, they pitched about the lower fee you'd always pay. When you call customer service....what an attitude! They really have the too bad, so sad attitude, not willing to offer any solution. If they had even offered to spit it up into two payments I may have renewed but not now. Beware to new membership buyers, the increase will shock you when it hits you.

DirectBuy doesn't have many options and the owner of the lake Zurich store tried to talk to me about my unhappiness and when I asked if there was any way to cancel our membership and get back some of our investment with DirectBuy, he laughed at me. Worst store and company ever.

We keep receiving unwanted calls from Direct Buy. We keep telling them to put us on their do not call list. Most of the time, they hang up on us. Then will call back within 2 minutes and try again. Our phone number is on the Do Not Call Registry. The last time, they called from 1-888-493-8608. We asked to speak to the supervisor, requested to be put on the do not call list, and the supervisor also hung up on us.

We have only been customers of Direct Buy for less than 6 months and I would be remiss to say its been a great experience. We joined because we are building a new house and were promised deals upon deals. Well, the deals have been there.....what hasn't been is the customer service. Order dates have gone unaddressed, orders have been lost, items have come in wrong and when done so, the agents seem not willing to work on "making it right." I just ordered $3,000 worth of Whirlpool appliances. I got a call from the trucking company to confirm the delivery address. It was wrong. When I tried to rectify the problem with the trucking company, they advised only the "order placing center" can change that. When I called Direct Buy back - I was informed the "vendor" wouldn't allow changes to the order. It had to be delivered to the address of record for our account. Well, I looking back, when my wife placed the order, she noted the wrong address and asked to have it changed. The email we received back from the sales rep @ Direct Buy was "we can change that once we know the order is in route."

I have been a DirectBuy member since 2009, first in Newtown, then Norristown. Although I have had some good experiences with the franchise, my patience has grown slim with the poor customer service I continually receive. The staff is not helpful or knowledgeable on product information and the only time things go well is if there are no issues with pricing, defective products, refunds, etc. They ignore your phone calls, e-mails, etc. and they do not advocate for you with their vendors should there be an issue.

On the afternoon of Friday, Jan 17th, my husband and I spoke with Mr. ** with the DirectBuy sales team. He lead us to believe that we would get a 10 year offer for $3900. We both were skeptical from the beginning, but with much pressure Mr. ** claimed to go into a back office and get approval from a manager for us to get the initial $4990 3 year deal for $3900 for 10 years. Neither of us were interested until he claimed to offer $11,000 off vehicle purchases with this program. He then said my husband must bring photo ID within next 72 hrs so that he can complete contract.