DirectBuy Reviews

I am very pleased to say that when I did a quick partial remodel of my kitchen, Amanda ** was extremely helpful in finding exactly what I needed, and helpful with suggestions and things to consider for the different products I was interested in. Everything arrived at my home on time, which was a must to coordinate with the contractors' schedules. Thank you Amanda ** and DirectBuy!

Damaged order and replacement order - I just wanted the company to know what exceptional service that we got from Misti. Our original order came damaged and she handle the reordering process and kept us up to date on the new delivery.

I just wanted to take a moment to recognize Crystal for her services. It is difficult from a customer point of view to design a room without having a face to face with your designer as well as viewing all the options. Lucky for me, I knew exactly what I wanted and where I needed certain cabinets to be placed that would suit a bakers needs. Crystal made the process easy and was readily available whenever I needed clarification. Thanks to her, I was able to have my design within a week and already secured payment. Thank you Crystal for all your work. Can’t wait for my new bakers room.

It was years and years ago when we bought in DirectBuy and the value at a better cost appealed to me. We got windows, furniture and other stuff for the house. Buying from them has always been good as well as the quality of their products. The website is not always synced but whenever I email somebody, they get me the answers that I want and they’re prompt.

I purchased a leather sofa that had a damaged corner when it was delivered. I contacted the claim department expecting the best case scenario that I would get a patching kit. I was pleasantly surprised when Lorena ** went above and beyond my expectations and sent a replacement for the sofa. Thankfully, I had taken photos, which helped in the process. It is so refreshing to deal with a business that does what they say they will do and in a timely manner with professional representatives such as Lorena. Thank you Lorena and DirectBuy!!

We ordered product online that was delivered directly to our house. The product had shipping included and all fees were paid at the time of the order. Approximately 2 weeks after receiving the order we received an invoice from FedEx for Brokerage, Duty and handling fees. We contacted DirectBuy and they took care of it for us, no fuss, just great service.

I’ve been a member of DirectBuy since 1986 and the program is beneficial to us when we need products. We've purchased furniture and electronics and the quality of the products are fine so far. Some manufacturers are better than others and that's going to be the case whether you buy from DirectBuy or the store. Sometimes the shipping and the handling fee are a little excessive and make no sense. I've backed out on a few items when I put the numbers in. The price wasn't worth it. But there's also good savings like in the bedroom set we just bought including the shipping and handling. DirectBuy has always been good to us.

This is the third step in my research for flooring through DirectBuy. All of the people have been very helpful and Barbara ** has just delivered a quote for one of the brands. I was told to expect it today and this one is here. I am sure the other will be following. Thanks.

We joined DirectBuy in 2008 and we were in the process of building a new house back then. The type of products that they offered and the savings definitely appealed to us. We got our fireplace from them, and our central vacuum system, cooktop, dishwashers, stove, washer and dryer, and we also bought luggage, bicycle, dishes, and some furniture. Some of the items arrived broken and they had to be photographed and then emailed to customer service in Kelowna. We had to wait for the new product to come. For instance, when the cooktop came, two out of three of the grills were cracked. So it required a bit of patience and Kelowna's an hour drive away. The return process was time consuming.

D/B doesn't give prices on these logs. They showed and all outside vendors did not show 20 Inch logs I thought I needed. I spent time with a Concierges person that could not satisfy my questions. Frustrated I went to a local store (I know we are not supposed to do this). The pro in the store was hands on and proved to me I could use a 24 inch set D/B did offer. So I bought a different small item from the store as a thank you. D/B then sent me an invoice where I didn't save enough money to make my time worthwhile. I was told by the Concierges person the warehouse did not allow for pickup and a home delivery charge of $90 had to be added. I called a different Concierges person (Ashley **) who got rid of the $90 home delivery charge making the purchase cost effective. Without her assistance I would not have renewed my membership.

Jorge ** helped me today in getting details about a product I am thinking of buying. I couldn't read the fine print in the picture, and he bent over backwards to help me not only get a better image, but also he typed out the wording that he could see. Very patient and answered all of my questions. He's an asset to your company.

I visited one of DirectBuy's locations and friends of ours had been members. I've been a member for five years and we have used it extensively. I have purchased everything from carpentry, appliances and hardware. We did kitchens and bathrooms. We're doing a major renovation right now which is top to bottom for flooring and appliances and paints from Sherwin-Williams. When it went through to concierge, the representatives were very good. I'm happy with DirectBuy.

Marcia ** was excellent. Calm, unflappable, even though we had technical issues. At one point we were cut off and she called back immediately. She assisted me competently through the purchase especially with items I could not access through the website. Great!!

We've been one of the very first people that signed up with DirectBuy especially in Edmonton. So, we've been members for years, maybe 20 years. We decided to purchase a membership for value. It was always about purchasing the items at a better pricing than what you get retailed for. If you find something, you'd be able to upgrade to a better product for around the same price. We've had renovations and now we own two homes and we've tackled just about a bit of the whole bunch of things. We've done a variety of different things with them over the years. We've had appliances, furniture, car seats for our grandkids, dishes, pots, and pans, things like that. Also, our purchasing experience has changed a lot over the years. Originally, you can't use credit cards and now you can. Now you can do a lot of the purchasing directly online, so you don't even have to go into the store. It's gotten better in some ways.

The quote request was handled by Jan **. I was very please with the turnaround time (less than 24 hrs) and the provide quote was 100% accurate for the products I had requested (...on occasion in the past I've had to go back and forth with other agents). I very much like the DirectBuy website interface whereby when I searched for an item that didn't come up I had the option to submit the request to concierge - that was great!

We became a member when Direct Buy first opened. We were thinking about buying a house and we were looking at all the people that waited in the building at that time and they were all picking out a complete houseful of furniture and they were so excited about being able to get a good price on a bunch of furniture at the same time. We have bought a refrigerator from them and a mailbox. So far, we are happy with the items we have purchased. And I just saw on their magazine not too long ago that they're offering design services. I thought that was a good deal to have somebody come into your home, and help you to select your furniture and not have to worry about it being too big, too small, wrong color, that kind of thing.

Audrey was AMAZING in answering ALL my questions. She was so patient. I am new to DirectBuy so did not know how the whole process worked. Audrey walked me through everything and was extremely helpful!!! Thanks so much Audrey.

When DirectBuy first started here in Ontario, Canada, the franchise opened in one of our buildings. I knew the owner and I became a member. The whole concept was interesting and then once we got to know the system, how it worked, it was very appealing being that we were just building a brand new home at that time. So, it came in at a good time. We purchased everything for the house from them. At first, it was very frustrating to purchase from them because we were looking at a catalog except for looking at the actual items. You had to go to a retail store to see similar appliances to get a sense of what you were buying. And then, you had to go back to DirectBuy and purchase the items you were looking for. It took a while to get used to it. And we referred a lot of people to DirectBuy and it was the same thing. Once they got used to the system, it was worth it.

We have been members of DirectBuy for many years now, and to be honest many improvements to the online system have been made and there are some wonderful deals to be had. Unfortunately when our local showroom and pickup centre closed down, they changed the delivery location to Guardian Transfer. They're only open 8:30-4:00 pm, Monday through Friday. If you have a day job you're out of luck in getting any products that couldn't be delivered directly to your home. Not sure what they were thinking when they did this, but it's my biggest gripe when someone asks about the pros and cons of membership. It couldn't be any more inconvenient.

I was having renovations done at the house and I though DirectBuy might be a good way to get some discounts. I did the kitchen and purchased appliances, kitchen cabinets, and plumbing. Then for the bathroom, I purchased cabinets, and the sinks, taps, plumbing, and toilet. Then I ended up doing another renovation where I did an upstairs bathroom and I completely redid the main hallway with new flooring, and I've also done two other bathrooms upstairs.

I wanted to submit a high recommendation and a thank you for all the information and help that was given to me by Kayla **, a DirectBuy concierge rep. She was very knowledgeable, professional and friendly. I look forward to working with her again and would highly recommend her to others.

We pay DirectBuy the prices that we pay for wholesale. It's made it worth our membership. Most of our purchases were for home furnishing like decors, drapery, rugs, fitness equipment, appliances, couches and blinds. The buying process was easy. They're like what I would buy if I went to Home Depot or any other store. So they're great.

Going directly to the manufacturer or the retailer with no middleman would give us savings. We redid our kitchen and we saved an insurmountable amount of money for that. We also bought a dishwasher, stove, microwave and light fixtures and the quality is really good. It’s quite easy to do things online and it’s more economical to buy through DirectBuy than going to Rona or Home Depot. The only thing that's not good is that if you pay by check, then it takes 10 days to clear. And if you pay by credit card, then there’s a service fee on top of that. Also, when we first joined it, it was pretty good because we only paid a certain amount. But now, they have fees every year and we were not told that when we first signed up. But I would others the things that we saved on.

I bought a new home in Roseville and I knew I was going to furnish a bunch of stuff, so I decided to be a DirectBuy member. Since then, I've purchased $20,000 or $25,000 in shutters for the house. I also have 2 master bedrooms, a living room, dining room, theater room, bar stools as well as two to three rugs. My last purchase with them was for additional shutters which they installed two months ago. Recently, I just bought another $9,000 worth of Thomasville furniture. However, I was looking for a particular Thomasville product which DirectBuy had four years ago but now they no longer carry them. All they carry now are mattresses from Thomasville. So, I ended up going to Thomasville to buy it.

I have just purchased some carpet which was a very good buy, however because of your rather poor pick up and delivery options I now have to hire a vehicle and drive 200km round trip. The reason given to me as to why I cannot have the 2 pieces of carpet shipped to the Whitby warehouse is as sent to me by your agent which I have cut and paste as follows:

This morning I placed 3 separate orders with DirectBuy, over the phone, that were handled by Jenifer **. Jenifer reviewed each of the orders with me in detail (at the line item level) and confirmed all pricing/associated costs. In addition she addressed all of my questions in a very professional and courteous and detailed manner making the overall experience a positive one. Hoping that the order process with the supplier/fulfillment/delivery goes as smoothly as placing the order with DirectBuy went. I would also like to note that the quote turnaround time that has been provided by Maritza has been terrific.

We just had our Brookwood Cabinetry and KitchenAid appliances we bought through DirectBuy installed. The result... an absolutely gorgeous kitchen. With that said, we can't say enough about Crystal Barrios, the online DirectBuy designer we worked with. First, the kitchen she designed for us based on our space and taste was breathtaking. Then... she patiently helped us adjust all details to fit our budget; and finally and probably most importantly... she was there if we hit a bump on the road, always within reach, reasonable and fair. In conclusion, we love our new kitchen and Crystal made what could have been a daunting project an extremely pleasant experience. Because of her, we will now expedite the remodel of the kitchen in our second home. Who would have thought that kitchen renovation can be fun?! Thank you Crystal, thank you DirectBuy!!!

We were building our house and we used DirectBuy a lot. Everything's been great. But they don't keep their suppliers long enough. That's my biggest thing. We just bought a bed and then never can get sheets from them anymore because they didn't know what will represent the supplier. Their spreadsheets are different and it's not like you just go buy sheets at the store, you have to buy specific kinds of sheets. And they've moved the location out of Utah so I guess we will deal over the telephone for everything now. But I've been a member of DirectBuy for about 12 years and the customer experience was great. It was damn expensive to join but it was worth it.

3 stars rates the order itself - and the fact that half the order, the dryer, took a month longer than the washer and pedestals. However, the Merchandise Specialist Grant, provided an exceptional level of service, pushing the vendor and proactively keeping me appraised of the situation. Rating the support experience itself would be 5 start.

Over the past few days I've had several communications (via both email and phone contact) with Alyce **, a Renewal Specialist at DirectBuy. She couldn't have been more knowledgeable, considerate, patient or kind. She assisted me with my renewal and what a pleasure she was to deal with. For some reason, although I had previously signed up for membership "auto renewal" it somehow 'fell off' your system, therefore Alyce called me to discuss and assist me with my renewal. I also had to make a change to my membership profile, which Alyce offered to handle for me. Her follow-up to my situation was also incredible. I believe that if all your employees were as knowledgeable & courteous as Alyce, you'd be running the most profitable company in the US! Thank you (Alyce!) for providing me with such great customer service and such a pleasant experience!! My friends are going to hear about this, too!

I’ve been a DirectBuy member for almost 10 years and I've had a beautiful purchasing experience. DirectBuy has good deals and some things that are comparable with other websites or other companies. I’m gonna do some business with them in the future. Give it a chance. It’s a great company and you could save a lot of money.

We called DirectBuy and asked for a key. Two weeks before, we had bought a TV from Future Shop that we thought we were getting a good deal on. But when we went in to have our meeting with DirectBuy, that same TV was standing there for two grand less, so that opened a few eyes. We've been a DirectBuy member for quite a few years. When signed up with them, our house was brand new, so we haven't worked on any project with them so far. Then, after we sold our house, we moved into a brand new condo, so everything was fairly new and we didn't need to change anything.

We were going to have large purchases coming up and we thought DirectBuy would be a good deal. We haven’t made like tons of purchases, but we have made enough to probably make it worth our while. We’re just now waiting for notification on the most expensive thing we’ve ever ordered through DirectBuy. The website is okay, however, it is a little slow on its responsiveness. But for the most part, if you’re patient, it’s certainly better on a desktop. Also, the customer service has been really excellent. Every time I’ve emailed them, they’ve always gotten back to me right away. In order to make it worth their while, you have to be in a position to be in a state where you re going to be buying large ticket items. But then again, they have some jewelry things that are going on, too. So, a lot of times, I will shop that for presents. So, I’d tell my friends to work the numbers, and it has been a positive experience for us. I’ll keep my membership.

We’ve been members of DirectBuy for quite a few years and the purchasing and navigating experience on their site was excellent. I recommend them. I’m very happy and pleased with them.

I am thrilled with how quickly Jan ** dealt with my inquiries and to my complete satisfaction as well. She made sure that as a member, I received a better price than advertised elsewhere with an additional % off that. I'm a very happy member! Thank you Jan!!

Hello, I had the pleasure of working with Teresa **, a member of your concierge shopping team. Interaction with Teresa was fabulous to say the least. Her responses were very prompt, extremely courteous, and she even put me at ease when I expressed quality control concerns. Having worked in and managed customer service organizations myself, I am qualified to say that Teresa exhibits the epitome of excellent customer care. She is quite an asset to the DB organization, and should be recognized for her efforts. I sent Teresa a note of thanks already, and will also share this evaluation with her. DB should be proud to have people like Teresa ** on board, and trust that the efforts of quality individuals such as her are recognized. Keep up the good work, Teresa!

The merchandise of DirectBuy looks good. And we used to be able to go right here in New Jersey and pick up the stuff but that place is closed. So now it’s a little bit different. But we thought the quality and the price was good to be a member. And I got to pick out what I wanted. I have made purchases mostly for furniture and we booked some trips because I have DirectBuy Travel. Their website is good but it’s always changing so you got to keep up. But it’s fine. So buy from them.

Jan ** was very helpful. She had the quote and PO to us within minutes of the request. Best service we’ve received in all the years as members of DirectBuy. Looking forward to receiving our refrigerator soon.

Angela has been very helpful over the past 3 months in providing me with pricing, answering questions, arranging fabric swatches, wood samples etc. on various pieces of furniture for our condo in Phoenix. She has been very patient and extremely helpful and we look forward to placing our orders with Direct Buy in the Fall. Thank you Angela!

I like the quality of the products and the discounted prices of DirectBuy. We were buying a new house and we needed to fill it up sooner than later. We did the math and the money that we’d spent on the membership, compared to the savings that we’d have and it was beneficial for us. Buying from their website was a fairly good experience but maybe they should put the full pricing on because I know for some of the furniture that’s been shipped fresh from the US there’s some tariffs on there or some extra taxes that have to be added and it’s a little bit detracting. So I’ll price it out and then at the end, “Oh, by the way, here’s the shipping cost it’s going to be, X amount of dollars.” And it’s not shipping to my house, it’s shipping to the DirectBuy center. So I will go look at other places before I make my final decisions. But their price when it comes to the quality is fairly competitive.

I worked with Crystal ** on my custom master bathroom. Crystal was extremely thoughtful, thorough, patient and accommodating throughout the entire process. It took less than 2 weeks from my initial outreach to completion, which was much faster than I had anticipated because Crystal was so responsive. I didn't go more than 1 day before she would respond to my many questions, and indecisiveness. She really helped me narrow down my choices and gave me the best options for my budget, style and vision. I only want to work with her going forward!! I can't wait to share my final product. Thanks Crystal!!!

We have purchased furniture from DirectBuy. We also redid our kitchen and two bathrooms, and we're in the process of doing the third one right now. I'm waiting on cabinets from DirectBuy for that project. We've gotten outside lighting and a bunch of stuff from them and our purchasing experience was slower than I would like, mainly because of the shipping process. I really stink at computers so I tend to call people and have them walk me through stuff, which helps. Nonetheless, the quality of the products was excellent because I know the brand of what I'm buying.

We are currently remodeling our home and I’ve been looking for a farm sink. I called DirectBuy and they were able to help me find the exact sink I wanted at a great price. The young lady that helped me was wonderful! It was a great experience!

Ms. ** provided me with a great experience with concierge shopping today (April 3, 2018). My order for Sealy mattresses was processed very quickly and accurately. She was extremely pleasant and made sure that I did not require the foundations as well. Before the call ended, she also asked if I needed help in any other areas and gave me information on subjects of interest to me. She was courteous and professional. I am definitely surprised at how painless concierge shopping is. Thank you, Jan!

We went to DirectBuy's presentation on lower prices and on substantial quality goods for households. I was in the process of moving to a newly constructed house, so that appealed to us. We mainly got household things like washers and a dryer, sofas and dining room furniture. They're good quality and they were definitely cheaper than you could find on the street and retail market.

I had a wonderful experience with Cheryl in discussing options surrounding a vanity. She was very helpful and professional and I appreciate her opinions on which way to go regarding the 2 vanities we are looking for in our bathroom.

Jimmy was great - a true DB asset. Knowledgeable, well trained, articulate, and it helped a tedious process that he was gently fun and funny. It has been a while since I worked with a true DB Believer--refreshing. :-)

We dealt with Barbara ** on a recent order. She was excellent! Very timely and detailed. She accurately investigated and quoted exactly what we wanted. This lead to a very positive buying experience. Well done.

When we bought our first home, we were looking to furnish it and our friend said that we could get good quality and good pricing from DirectBuy. I’ve been a member in the last 17 years and the buying experience has improved. It’s about going online, looking at a catalogue and then calling and letting them know what you need so it makes it easier. But sometimes, more options would be good. Whether it be by fabric choices, on upholstery, or even on appliances, the number of brands that are represented are limited. But now, the responsiveness is fantastic. Once or twice, you may have found similar items close to the same pricing, especially when you add the freight and stuff but it’s always a good value. I’ve recommended them to a few people and one of them became a member.

My husband likes to buy pre-packaged meat, like steaks, and he thought that DirectBuy was where you can buy meat. So, I said, “Well, do you want to go to this meeting?” They said, there’s a meeting, and he said, “Okay.” So, we went to a meeting and it was DirectBuy. We were sort of under the impression that if you did not buy it then, you were totally unavailable to buy it any other time in your life. It was like a pressure sale. But we are not upset with that because we like DirectBuy.

We were thinking about doing some work on our house and DirectBuy had some good deals on cabinetry and furniture. We buy most of our furnitures through them. I just bought some gladiator cabinets for the garage that showed up like three weeks ago. The purchase process has much improved over the last year. They got rid of the franchise model or at least the showroom. You call the concierge and they pretty much take care of it. Everything's brand new. You know exactly what you're getting. And I've mentioned them to people.

When we were renovating we picked up a fair bit of stuff from DirectBuy like appliances and our flooring. And lately we had picked up a treadmill. So far the quality have been good. We're satisfied with it. I only wish they would decrease the yearly fees.

I had 3 separate orders to be delivered. Instead of having the delivery service deliver on three different days I let them combine the delivers into one. When all the orders arrived they said they could only deliver on Tuesday and Wednesdays. I had a conflict with those days and requested a Saturday delivery. The delivery company never called me back so I called the delivery team at DirectBuy and they were able to assist me with a Saturday delivery.

Linda was terrific in walking me through procedures/processes that I needed to know. She couldn’t have been more helpful or friendly; makes me look forward to shopping! There were a surprising # of updates that I needed to know.

No Warehouses in SC & NC Anymore - Been members for 6-7 years. We used to be able to pick up our items at area warehouses, but they no longer offer it. Now, you have to pay shipping AND enhanced delivery which eats away ALL your savings. We were just quoted $200 extra dollars in fees just for a desk more than half was enhanced delivery from the warehouse after they receive it from the manufacturer.

We ordered a dining room table and chairs. The table came in a timely manner but the chairs arrived damaged. The chairs had to be reordered and took months and months to arrive. Your employee Misti ** kept me apprised of the progress or non progress. She was extremely helpful and it was her help that kept me from cancelling my order.

We were looking to do some projects in our home and thought that we could realize some good savings, so we decided to be a member of DirectBuy. We've purchased furniture, we remodeled the kitchen and we remodeled a couple of bathrooms. So far, our purchasing experience has been good. The shopping experience is a bit challenging though because you have to do a lot of research, but overall it's been good. We felt their items have been a good value. Probably 90% of their products have been good. We've had a couple of things which was not what we expected, but that's where doing due diligence comes in. Overall, you can realize some substantial savings by shopping with DirectBuy.

Just wanted to let you know how impressed that I was with the help and service I received from Barbara **. She was extremely helpful and displayed a high level of knowledge of the process of payment, shipping details and pricing including taxes, handling fees and delivery times. Thank you Barbara!!

Finding a sofa and love seat seen at Rooms to Go. The young lady that assisted me was great!! She was professional, knowledgeable, and polite. She did a great job of locating the item of interest and then initiated the next steps. She gets a 10 out of 10.

When we built our house, we got a membership with DirectBuy and bought almost everything inside the house from them. We bought at least $30,000 of stuff including appliances, toilets, all the interior doors, and the wood flooring. And we just recently renewed our membership because we were buying some more stuff for the inside of the house. And the buying experience we just had now was really good. We went to the store in Fort Mill, South Carolina and back when they were first running the showrooms, it was a little tough because the places were crowded and they were short staffed. But after about seven months, they got a bunch of staff and they had design people who helped us pick stuff out. We spent a lot of time there, but it was worth it for we saved a ton of money. We saved at least another $40,000 on the stuff we bought.

There was a local store where I went to and the folks there were very helpful. They’d help me find a book and then when I knew which one, they’d help me fill out the papers. So, that was a good thing. But then they closed our local store a year and a half ago. We have found good things with DirectBuy. Initially, the website was a struggle to use but it has improved from what it used to be.

I would like to thank Barbara ** for contacting me again as we are still deciding on the appliances from KitchenAid. She re priced the following appliances that we are thinking of purchasing and actually got a better price from the distributor.

I inquired about the cost of tile. The response was quick. I wish they allowed the tile store to have access to the pricing for the members so it would be quicker and easier, however, this process was not that difficult.

Thank you to those who staff the phones and email -- and then do all the checking and re-checking of all the details. Your prompt and courteous attention is appreciated. I was skeptical of the switch from showroom to concierge service but have been more than happy. It is a bit more work by all of us to be sure we are getting exactly what we need, but so worth it in the end. Thank you again.

I've been a member a DirectBuy member for two and a half years now. I was doing a lot of renovations then, and I liked their pricing and selections. We did a master bathroom renovation and we purchased from them the majority of the supplies for that. We’re also doing a kitchen and first-floor renovation, and we'll be purchasing a lot of the supplies for that. My experience with them has been great. They were very quick and my items were handled extremely well. They have all top end brands that we would have bought elsewhere, but we’re getting through them. Their products are extremely good quality and lasting. A lot of the products are known as some of the best in the industry. But I suggest that they enable engagement between the purchasers, the consumer, and the manufacturer on major orders to speed up processes instead of having to go through a third party to figure out details. Nonetheless, I'd recommend my friends to be DirectBuy members.

I wanted to know if the product shown required a box spring or not. I used the concierge shopping for the first time and Jenifer ** was excellent to deal with. She was quick and answered my questions. Thank you.

I liked the offers that DirectBuy advertised on the TV. I've been a member since 2005. Originally, we hesitated to join them because it was quite a bit of money. We had to pay about $3,000 subscription fee, but we said, Okay. It's probably worth very good because we intended to buy or build another house. We didn't use it for quite what we were thinking, but we've still been able to get pretty good use out of it. We enjoyed the benefits of being a member of DirectBuy for quite a number of years.

This is the second time we work with Melinda in obtaining information and purchasing furniture and tile. She is very prompt in providing pertinent information about our products of interest and getting the orders submitted. It has been a great experience!

We became members of DirectBuy last 2007. They had such a good presentation. I could see the quality of the kitchens and things, and it was explained that it was higher quality. It was like you would pay the same price as IKEA to get good quality. The people were really friendly too. There were also customers around the place that were actively looking for things. And we liked the whole milieu and the information. Plus we have two houses we're renting, so we would like not just replace one kitchen, but three of them. And we knew we would be doing a lot of renovations and furnishing places. We did three kitchens and the bathroom. And we did hardwood flooring like the wide plank, real thick oak flooring in two houses, blinds in two houses, the Hunter Douglas, appliances, and almost everywhere I look it's DirectBuy, like fireplace tiles, backsplash tiles, and bathroom floor tiles.

LaTosha was attentive and communicated with me often and resolved my issue with great success. I saw that recently the items I place an order for a week prior went on sale and asked LaTosha about a credit and she made it happen. Excellent customer service. Only thing that would have been better would be for DirectBuy to recognize this and refund without me having to ask. Still not sure why that didn't happen.

Good day-- Linda spend almost an hour taking the time to review shortcuts and ways to find the best products and prices. We had some tech issues w/ the phones and clarity. But she remained professional and polite the entire time. I've always found DB personnel to be courteous, knowledgeable and professional all the time. This last contact just confirms my experiences. Thank you.

We were young and just starting out. We thought that joining DirectBuy would be a good way to invest some money and be able to buy stuff over the years as we upgraded our houses. We've purchased appliances, some flooring, furniture, bedding, lighting. The only frustrating thing was the products come to the warehouse in Edmonton which was two and half hours away. There were trucking companies that had come to the town where we live in but we couldn't get DirectBuy to ship the products with one of those trucking companies. I've got to drive in to pick them up. But the quality of the products was very good. And we always get a better quality product for a good price. I'd recommend DirectBuy.

When we went in DirectBuy, they explained everything and we thought that would be a good idea 'cause we had just built a house and we needed some furniture. But over the years, we really haven't been buying that much so the membership gets expensive. We had bought a dining room set and we used DirectBuy to get the kitchen suite. We got eight chairs and a table, a TV, a fridge and a stove. Then we bought a couple for the kids.

When we were building a house, we purchased our membership with DirectBuy. And we've been members for the past ten years. We bought everything to supply the house, mostly appliances and furniture. The quality of the products is non-exceptional, but it's okay. For the most part, we were satisfied. The only thing is their pricing is not always the best. We would expect a lot more discounts being with DirectBuy.

I’ve been a member of DirectBuy for many years. The potential for savings on buying things made me choose membership. I've bought appliances and they are of good quality, and the purchase process is pretty easy. DirectBuy has benefited us.

We bought a beach house and so I needed to furnish it. I was familiar with a lot of the furniture manufacturers because I just had redone my home, and when I was looking through the books at our orientation, I realized the savings that it would save me by joining DirectBuy. I have been a DirectBuy member for at least 10 I had purchased a lot of furniture, done a couple kitchens, gotten tools, equipment, TV's, lighting, fixtures, plus the appliances. I had three houses and I got three new dishwashers and range. And I'm totally satisfied with the quality of the items I received.

Laura - Concierge shopping: She was professional to the nth degree, and also personal, and personable at the right times, and proportionate to the situation. Having run my own company at one time, Laura is the type of person that any employer would be both a) privileged to have, and b) should do everything they could to retain.

My daughter was a DirectBuy member. I've been a member since the early 90s and we've had a good experience with it. I bought some appliances, we redid a kitchen so I got cupboards, and I also bought blinds and bathroom fixtures. They were good quality and the cost was fair. We've always had good luck with DirectBuy but I miss not having a store here. I live in a different city where the store used to be. And about two or three years ago, that store in Winnipeg closed.

I would like to credit LaTosha ** on the excellent customer service she provided. I had received an e-mail regarding a renewal of a previous membership. At the time I joined DirectBuy I was married, but since then I have divorced. I did not want to renew my account still having my ex-wife on it. LaTosha was able to remove my ex-wife so the membership would only reflect myself as the only member. LaTosha also kept me informed through e-mails letting me know of the status. Her friendly customer service, and attention to detail reflects highly upon herself and DirectBuy. It was a pleasure being assisted by LaTosha.

I ordered carpet and padding from DirectBuy. I was told initially to expect the carpet to arrive in about 3 weeks. The order was placed within a day and the installer received it 3 days after it was ordered. Compared to an installers estimate and carpet quality who did work on the side, the carpet from DirectBuy was so soft and plush that my daughter said, "I could sleep on this!"

We were building a new home at the time, and we needed a lot of things like fixtures for plumbing, furnitures, and floorings, so we joined Direct Buy and had been a member for a few years now and it was easier purchasing from DirectBuy. Everything we bought, we checked what it would have cost at other places and we could see if we’re saving money. A couple of weeks ago, we bought a barbeque and we saved quite a bit of money when I checked it out at a store.

We got an invite to come to one of DirectBuy's seminars 13 years ago and we were in the process of starting to build. We decided to take advantage of it and be a member. The distance we have to go to the main center is a little aggravating, but when we get there my wife gets a support service so she'd be happy. I don't go with her because I can't stand shopping. I go at some place, I get it and I go out.

Ordered a bedroom set from DirectBuy and had few issues with the dresser. Emma from DirectBuy took great care of getting it replaced and was in constant communication with me on the status. All is good. Thanks for all the help.

When we took delivery of a new washer and dryer and two pedestals (ahead of schedule - thanks for that), one of the pedestals was missing. The DB team tracked it down, provided an update, and got it to us within 3 days. Both deliveries went well and were ahead of schedule on delivery day so we weren't waiting all day for a delivery man to show up. Well done to the entire team.

I've been with DirectBuy since 2006 and being a member has been worth it. When I was doing a lot of renovations like a new bathroom, a new kitchen, and an addition to the house, I purchased kitchen products, appliances, bathroom products, taps, wood flooring, and tiles from them. So far, most of the products are good quality and I saved a lot on them. I told some friends a few weeks ago about DirectBuy and they signed up.

We have bought many things from DirectBuy and we saved a ton of money. We retired and moved on a little lagoon and a small house. We had floors we bought from them that we love. We also bought end tables, outside lamps that we've saved a ton of money on, and we did a washer and dryer at one point. Save for when we did our own kitchen and bought the appliances where there weren't enough savings, anything that we have gotten from DirectBuy has been a nice saving. It was nice when they had the showrooms, and now their concierge service is good. Bernadette, the girl who helped us with our kitchen, was wonderful.

It was a pleasure speaking with the DirectBuy representative. The DB representative was very knowledgeable and courteous. We spoke of the past procedures for becoming a DB member and the vast differences now. I now understand the new procedures and programs that are a part of the members of DirectBuy. Thank you.

I am quite pleased with the QUICK time response. Even though my chandelier requested is not available through DirectBuy, Barbara ** emailed me several chandeliers that might interest me. There is 1 that I might consider, that I was not able to find on the Website.

I recently renewed my membership with DirectBuy. I signed up with them five years ago when they came to the Dallas area. Becoming a member was very costly since it was $5,000 when I initially came on board, but I saw it as a good investment and an opportunity to recover that money in buying things that I would be buying through the years.

Audrey was my representative who I found to be very accommodating, pleasant, patient and respectful. She took time out to ensure my new log in information was working properly. She provided me with additional contact information to complete my request. I found her to possess outstanding customer service skills and techniques. It was a delightful experience to work with her.

We were building houses and remodeling and we thought that DirectBuy could really work for us. I was part of them many years ago and we've done tile, our whole kitchen, appliances, bathrooms, and the name brands that we got were good quality and I've saved thousands and thousands of dollars with them. Recently, we bought a bedroom set and dining room chairs from them. But, I was sad that I bought the Direct Vacation. They said they would give me so much money and I could get these points and use them. But when I went to use the points, I cannot use all of the points for one vacation. I got much better value for the Timeshare I own and I could also go to Costco and get a vacation for even a better price. It's not worth the value of what I paid for and I would love my money back.

Just following up to our order as it was shipped to the wrong warehouse and we had already made arrangements for pickup. Not tracking the order. Fay in customer service was VERY helpful and took the time to assist us in locating our order. She even took the time to make calls to the warehouse to see if someone was there. Unfortunately, the warehouse isn’t open until 10am. DirectBuy needs more people like Fay. Not to say that we haven’t had great service from others at DirectBuy but she was very pleasant to speak with especially early in the morning. Keep up the good work!!!

Jennifer ** is working on pulling together a quote for me, on my plumbing fixtures, on my personal house build. She was very quick in responding to me, and even offer to help find some comparable items, that I had listed, that you guys are not offering. I really appreciate her being so personable and willing to help. She is a great asset to your company. And I look forward to working with her!

I've been a member of DirectBuy for so many years. A friend of mine was a member and I was doing a bunch of remodeling in my house then. I've done windows, doors, kitchen appliances, kitchen cabinets, some plumbing fixtures, everything that you could put in a house. I've also ordered furniture, ceiling fans, lots of things. They're still brand new stuff and it's been good quality. But I liked them a little better before because we had a DirectBuy center near me. I wish there was a local center but I know that's not the direction they're going. I had a relationship with the people in the center and that really helped me a lot when I was doing my big projects. And I miss that 'cause I don't have that any longer. But now, it's all online and the concierge service is very good. DirectBuy is worth the membership.

We purchased a new master bedroom set and when we unpacked everything, one support arm for the Heirloom Landscape Mirror was broken. We contacted DirectBuy and your Merchandise Specialist, Emma handled everything. She requested a photo of the broken piece and contacted American Woodcrafters every day to confirm their commitment for the replacement part, including a tracking number. When it arrived, we let her know it arrived in good condition. We are extremely pleased at her attention to every detail at every step of the process.

I originally came from the state 12 years ago and we were readying to furnish a new home up here. We heard that the savings on appliances and stuff at DirectBuy would be good, and we've been a member ever since. We have bought all kinds of things there, like washers, dryers, a couch and a chair. I just had a floor put in downstairs on Monday. You can order online for some things and some things you have to go the showroom for. There are two people in the showroom that will take your order and payment there. Tonya has been with them a really long time and she's a wealth of knowledge. When you ask her a question, she'll get back to you right away and look into it, so that's more like a personalized service. The showroom is smaller now since they moved to another site so you don't see as many things there as you used to see, but you can look at them online.

I dealt with Barbara ** when I got around to ordering the chairs. Larry had originally quoted them for me - life got busy and I did not order them. Then I saw there was no service charges levied with Hooker Furniture, which motivated me to order. So, my original (Larry) order had expired. Called and spoke with Amy at concierge desk. She was lovely. The quote needed to be done again. Fine. Hours later Amy called to see if I was ready to pay - had not received the new quote. So Amy sent it to me. The description was not correct and I have sadly learnt from experience that if the description is not accurate you own something you have no use for. So, I asked for it to be re-done properly.

Kyle was ever so gracious when I plied him with questions about ordering and complicated rebate questions. He was a pleasure to deal with as he calmly dug for all the answers I needed and was happy to dig deeper and ask associates for clarification when he didn't have an answer available for me. Hope my future questions will be met with the same professional kind response. Thank you Kyle! Thank you DirectBuy!

We got a free invitation from DirectBuy to come take a tour and we liked what we were hearing, so we decided to pick some numbers. We've been with them since 2006 and we've bought quite a bit, like a kitchen counter, cabinets, a bunch of appliances and flooring. Whenever we purchase, we look for the product, make the call and then get the price, and if we like it, we just place the order. Some items are not effective cost-wise, but everything we've purchased so far has been great. We focused more on the high-end appliances more than anything and we get to choose what it is, so we know that what we're getting from DirectBuy is quality. We've recommended them to many friends. It just depends on them being able to join 'cause where we live, there's not a showroom anymore. So everything we have to do is either through the catalog or online.

I had some questions about discounts and some additional products and Jan ** was fantastic. She responded right away and was extremely helpful and informative. I always appreciate great customer service! Thanks Jan!

After hearing about how good some of the prices and products at DirectBuy were, I wanted to go out and have a look for myself. I’m getting into real estate investing and I could use some of the big discounts on things to put in the homes. I bought a nice barbecue and a wristwatch a couple of years ago, and both products were delivered on time. Quality was excellent and the cost was very good. There are some great savings at DirectBuy and I'd highly recommend them if others were looking to make some big purchases.

Hello. I recently tried to get a correct quote for a Napoleon barbecue from DirectBuy. First when I added it to my cart, the shipping and handling was included, even though there was a promotion that there would be no shipping and handling. When I spoke to an agent on "live chat", my request and member number was incorrectly put through to Barb ** at concierge shopping. I never did get my quote for the barbecue - just given grief that I had given the incorrect membership # - which I had not!

I went to DirectBuy and they showed me the products that they had. And I owned rental properties. The cost that it would take me to flip them was a lot cheaper through DirectBuy. I’ve enjoyed everything I purchased from them. They closed a lot of their stores, though, and purchasing from them was a lot easier when they had more stores. But overall, my experience has been good. Also, they price match. But they aren't able to do it with some of the things because there are stipulations. There is a lot more competition for online sales. I’ll tell my friends that if they’re looking at doing any remodeling or purchasing all new furniture for their house, going through DirectBuy will be worth it. But if they’re not the type where they’re going to be spending money on remodeling or they’re normal consumers, then they’re not going to get their money’s worth out of it.

DirectBuy had the products I was looking for and they had a good price. I've been a member since November and I used the concierge service for them to locate the toilet that I wanted and it's been a great experience. I would recommend DirectBuy.

I had the privilege of speaking with Audrey when I called the customer service line today, March 3, 2018. I have to admit, I called with the intent of allowing my account to expire because I have not used it for several years and the annual fee had increased substantially. Audrey quickly let me know that I would always be a part of the Direct Buy family even if my account became inactive and how I could reactivate it in the future.

I was in the middle of buying a house. And I knew that I was going to need a lot of furniture and other kinds of hardware and plumbing supply. I went with DirectBuy's sales pitch and convinced it would be a good thing for me. I've been a member for 10 years and I bought plumbing supplies, hardware, lots of indoor and outdoor furniture, outdoor umbrellas, rugs, area rugs, dishes, and glasses from them. When they had the actual, physical location, I enjoyed purchasing from them because I could go in and I could immediately speak to somebody. I could touch and feel the catalogs and go through them. And I could see the samples immediately on the day that I wanted to see it for the most part because they had a lot of the catalogs and the samples inside of the store that I went to.

I was contacted by Tina from DirectBuy to respond to my concerns. She was very helpful and I am upgrading my review to 4 stars because of this. She explained that the "handling charge" has always been a part of the final price. You can see this charge by clicking on the plus sign next to the final price, which will give you a breakdown of the club price to you, the handling fee, and the shipping charge. This was helpful and most items don't have much of a handling fee. Having said that, I am still a little miffed about the $1,100.00 handling fee that only appeared when I got the final bill for my 15K worth of Brookwood cabinets. Secondly, Tina did explain why many of the local stores closed. And as far as DirectBuy dropping brands like LG and Samsung, it was either "there was no demand for these products", or "these companies didn't want to give us a deal worth competing against the deals out there in the market". I would imagine the latter explanation were more probable than lack of demand for these products. As it turns out, internet competition is stiff and DirectBuy may be too small to compete against the Big Box stores. That's why I am more likely to find the higher-buck items at a discount at DirectBuy than the low profit margin items. And finally, with regard to my complaint that certain brands, like Rev-A-Shelf and the LeGrand Adorne switches, are cheaper at DirectBuy UNTIL you add in the handling fee and shipping, she said I should contact them to bring these issues to light. She did send me a copy of the DirectBuy Savings Guarantee, which I haven't reviewed yet, but could possibly resolve the shipping cost issue. I do understand that it is difficult to compete with internet pricing and I will admit that DirectBuy has saved me anywhere from 10% to as much as 30% on some items (including the handling fee and shipping), but I still wish they had a bigger selection and the ability to negotiate better deals from the manufacture. Incidentally, I just looked at the DirectBuy website and no longer see where they are offering Rev-A-Shelf products any more. Maybe DirectBuy agreed with me that this company had their products priced higher than anywhere else. Good for DirectBuy for dropping them, if that is true. Now if they could only let potential cabinet buyers aware of the existence of the costly handling fee when getting quotes on cabinets ahead of time. Overall, I think they are working towards improving their value to customers.

We were doing a major renovation at the time and I could see that a membership with DirectBuy would pay for itself. We've had them for 15 years now. The process of purchasing through them wasn't difficult and it seemed to work very well, although we haven't used their service enough in the last few years to make it worthwhile. Everything we got were name brand products, so generally the quality was good. But the renewal rate is getting too high, so we're thinking of dropping our membership with them. When we first renewed, it was 150 bucks a year and now it's up to 300 plus. Also, knowing that the company is in dire straits makes me even less enthusiastic to pay a high rate.

The DirectBuy membership was gifted to me by a family member and she said lots of good things about it. The website was good, and if there was something I needed, I just went on and searched for that and not a whole lot of time was spent on it. I’ve been a DirectBuy member for about four months, and I have bought a mattress, a bed frame, and a coffee table. The cost was fair, and I’ve been very pleased with the quality of the products.

Jenifer was wonderful helping me with my latest order. I had to change my order and shipping locations several times and each time she was prompt with her response as well as helping me with everything I needed.

We received mismatched sconces from Sonneman. Diane (and another staff member, Gail) were able to refer our inquiry to the vendor very quickly. They resolved the problem with a minimum of fuss. Thanks to both Diane and Gail.

We got a membership with DirectBuy as we thought about new appliances and building a home in the future and the opportunity to go ahead and save some dollar on that. We had purchased a bed and some chairs from them, but we haven't taken advantage of our membership like we should. We’ve submitted some things for them to quote on and gotten some great response out of their concierge service. We used to enjoy the fact that there was some showroom experience but now there’s no more showroom here. There used to be one Colorado Springs and in Denver where there were cabin logs from everywhere and they had a lot of display.

We were purchasing a whole set of appliances for our cottage, and we wanted to save on cost so we thought it was a good idea to become a member of DirectBuy, just like my nephew. Our purchasing experience has been good, but the only thing that rubs me wrong is the handling fee, which to me is baloney. My husband almost canceled the whole thing when we were setting up because it was one thing to pay our tax, but then there was 8% handling fee on top of it. We spent maybe $14,000, and the 8% handling fee was not acceptable when you were spending that kind of money because we expected to get a deal. That was not a good public relation, and it would be nice if they waived that fee.

Karl & I were both very impressed with the quality of service we received from Barbara **. The best part is she was professional and has a great sense of humor. Thank You DirectBuy and Thank You Barbara. We are very excited and look forward to our Palliser Sofa & Love Seat arriving.

I dealt with your Concierge Shopping Team, in Particular Barbara ** and was extremely happy with the service and quick response and will continue to work with DirectBuy and your Concierge Team. Thank you.

I was in the process of a home remodel and I got interested in checking DirectBuy out to see if the savings would be there. We've done flooring, furniture, cabinets, and some miscellaneous household items through them. I typically research online and then contact DirectBuy to see if there's availability for the items I've found. It takes a little bit of work on my end, having to research what I am interested in, but other than that, there have been savings going through DirectBuy.

I've been a DirectBuy member for at least 5 years. We do real estate fixing blips and we have the ability to purchase our appliances through them. I love them and I've saved a ton of money with them. There are a couple of things that could do some better pricing but overall, the majority of things are substantially less than I would pay in retail. I usually buy furniture online from them and the process is good. However, they need to reach out to their appliance manufacturers and get a better price because we're not getting that much of a discount on the appliance side. On the furniture side, I saved $2,000 on the mattress and $1,000 on the couch. With DirectBuy, you’re going to get more furniture and a higher quality in the same amount. I would definitely recommend them.

I called in to get clarification on a couple shower doors by Kohler. I was told it would take a couple of days to hear back from Kohler. I did get a response back and clarification on the doors I had in question and to my surprise she took it upon herself to order a door. I received an invoice to pay for a door that I did not want or even discussed with Jennifer. I don't know what Jennifer thought by taking upon herself in doing this but I find it not an acceptable business practice. I called the customer service dept to cancel the order and told it was not possible, really! That I would have to wait 30 days and it will cancel itself. Again, this is ridiculous. I expect a call from management to discuss this issue and maybe some additional training is warranted.

Back in 2004 when I became a member at DirectBuy, there was not a lot of online shopping so it was quite attractive. Moreover, they provided great savings. Over the years, I've purchased quite a bit of furniture, tubs, and sinks from them. It was very easy to purchase things and it has only gotten easier, especially with the new company that took over. However, their website could be better as it is so glitchy. They offer a fair amount of choices, but I wish they had more high-end products.

I went into the home development business and thought it made sense for me to join DirectBuy. I’ve been a member for a year and a half now and purchased veneer stone, appliances, and home rental stuff from them. I purchased a microwave and a kit, and I spent the last three and a half days with internal issues in their payment system. I keep bumping around from one department to another with a response saying “It’s a technical issue, talk to the technical department”. I was very frustrated and it took a lot of my time. They need to talk to within their department, within the computer software systems and fix it. It took too long to figure out what the issue was and I still don’t know what it was. I’ve had to call my credit card company and they said they don’t even see the transaction.

Pamela, a merchandise specialist, has been working with me since November to make sure that I received all my merchandise. She expertly and politely dealt with my order issues, and I really appreciate it. When my order was delayed, she checked in with me often to make sure that all was resolved.

I had a question about shipping charges and why they are higher for some items. High shipping charges cut into the cost saving on items. Faye did a great job explaining why, good associate and friendly phone manner. Good Job Faye and thanks again

I have been a member of DirectBuy since the 1980s. The builder of my house turned me to them and since I was going to have to finish my downstairs, I figured it would be worth the while to join so I did. I liked the ability to save money and to make the purchases. In 2008, I was a tornado victim. I bought everything there, including siding and new furniture. I spent up to $70000.

Angela ** Walked me through the process of purchasing new carpet and padding for our guest bedroom. I was hesitant at first but with her reassurance and expertise we got the order in and I am thrilled with the samples and the knowledge that she had to help me. I can’t be happier. She was very professional and yet kind and very understanding even when I had issues ordering because I was making a mistake! I will definitely not be hesitant to order carpeting again and use the concierge services. Angela did a great job!

DirectBuy took over warranty from Sears. I used my warranty with my fridge and their team was great, no problem at all, super nice. I found them really helpful and good to deal with. I'm looking forward to purchasing something and seeing how that goes. Check them out and give them a try.

Barabara **, our DirectBuy Concierge Shopping Agent, was instrumental in quickly tracking down the requested hardware and giving us a quote within 24 hours of our initial request. We greatly appreciate her handling of our inquiry and will be calling to place an order today to close this inquiry.

Your Home Delivery Specialist, Misti **, was wonderful. She is an excellent example to others in customer service skills. She was personable, responsible, considerate, patient, and ever so courteous in all our exchanges. Thank you, Misti, and nicely done, DirectBuy!

We’re pretty good shoppers with DirectBuy and always look there first. We've been with them since May of ’88 and we're pleased with them. We've bought Samsonite furniture and Sam Moore chairs. When Stanley was a furniture vendor, we got Stanley stuff. Charleston Forge has been one and of course, we still get good value on the rugs compared to the online prices so we’ve gotten Saria, Nourison and Ludlow. Hooker Furniture is what we’re using now and we've bought something from Riverside, although I wasn’t as pleased with its updated look. The styling was a little more out of date than I thought and I didn’t care for the finish. I also really like Uttermost's stuff.

We bought a chair from Bassett Furniture about 10 months ago and one of the main supports snapped on it. I have never had to deal with warranty through DirectBuy in the past so was concerned as to how it would be handled, they were great!! They were in constant contact with me via email to keep me updated as to how the warranty claim was progressing and had a new chair shipped to our local distribution center within approximately two weeks. I could not have been happier with the outcome of this claim. Thank you!!

We've been DirectBuy members for 12 years and we've been generally happy with them. The better prices, the deals, and the selections at the time were the reasons we went for them. We had a new home construction with them and then now, we're having repairs, upgrades and then appliances. The cost seems up-tipped a little bit and there seem to be some more handling fees but for the most part, it's good. We've referred people to them and some people have signed up and joined.

We've bought a whole lot of furniture items from DirectBuy and just this last time, we bought a foot massager. They are good quality and the cost is good. We almost left this past year but we decided we would go one more year and see if we could figure out some things we needed to buy from them. DirectBuy could be something that others might benefit from if they need a lot of furniture.

This review is strictly concerning Customer Care Representative Audrey. Having been in the dark on our furniture order and having numerous delays on our appliance order, Audrey was the most helpful, eager, and supportive person we have been in contact with during our whole DirectBuy experience. She truly went above and beyond the call of duty and turned a dismal day into a great day... Kudos Audrey!!!

Jennifer ** was very helpful in helping us to choose our fireplace. If she wasn't able to answer a question she was willing to search it out. It was especially helpful to speak with her in person when making the decision about all of our choices.

My house went down so I have to rebuild it. I bought some electronics from DirectBuy. My aunt and uncles are members and I have been a member as well for less than six months. Purchasing from DirectBuy was very good. It was also easy to find the products I was looking for.

I worked with concierge Carla ** and she found exactly what I was hoping to find. Super fast, and she hit it right on the nose. THANK YOU, I wasn't sure about renewing my membership but I will now for sure.

DirectBuy was referred to me. I anticipated that there would be a significant amount of value brought through membership, and closing the local showroom was an impact. We built a house, so we purchased quite a bit of building materials type things for construction, and we bought some bedroom furniture, too. In addition to that, I just bought a golf simulator through them, and we anticipate to use the Travel. I’m also in the building sales industry, and there were a lot of products that DirectBuy couldn’t provide me any value to, which was fine, but there were a lot of products that they could, and I think we have tried to leverage as much as possible.

Amy was very kind and helpful in helping me come up with a solution for my inquiry. She took the time to answer all my questions. She was very professional and courteous. Thank you Amy for your service.

We purchased furniture through DirectBuy which was made by Abbyson Furniture. Within the first year the leather started to peel. DirectBuy sent out a company to repair it. The repair did not work so I contacted DirectBuy again. Even though they were not obligated, DirectBuy refunded my entire purchase of the couch, loveseat and recliner!! I am very pleased with the outcome and I believe that they went above and beyond! I want to especially thank Patricia ** for all of her help!! THANK YOU PATRICIA AND DIRECTBUY!!

My sister and brother-in-law are DirectBuy members. With me frequently having to give gifts to clients, I could take good things at good prices if I were a member as well, and I have been one since January.

Taylor ** was so helpful to resolve an issue I had with membership dues at this time because of my husband's serious illness. She took the time to listen to me and was quick to accommodate my needs. It is people like Taylor ** who make DirectBuy the fabulous place to go for purchasing everything for the home.

Our membership with DirectBuy lapsed before and we did not renew -- we were with them for three years. Then, we were working on some bigger projects here and we thought maybe we could save some money going through DirectBuy for some other things, so we became a member again and it has been two months since. A long time ago, we furnished our new home with all DirectBuy furniture. The experience when purchasing at DirectBuy was excellent. They were so thorough and so helpful. They were also prompt at getting back if I had a question about something, and they always did their research. They were responsive and they went the extra mile. However, their selection has become very limited in comparison to what it was five years ago. Nevertheless, if people have some big projects, they should give DirectBuy a try. I had a very good experience with DirectBuy and was happy with it.

I've been a member of DirectBuy for 15 years. At the time, we were starting to build a cottage and we were going to do a lot of spending on building supplies and what not. We bought appliances, beds, jewelry, fireplaces, bathroom stuff, bedroom furniture, and living room furniture. We did our research first so the quality of the products is excellent. Some products have better discounts than others. There are some things that I'll look at but wouldn't bother buying since the very little bit that I save is not worth it. For instance, smaller appliances aren't worth it. In addition, single items with a shipping cost so substantial that it would cheaper to just to go buy at the store are also not worth it. Overall, I've had a good experience with DirectBuy.

Upon signing up for a DirectBuy membership, I was assured by Rachel that there is no hassle to cancel the membership. After calling a year later to cancel, there was no documentation of my request or phone call. They continued to charge me monthly for 6 months. After calling Steve, Victoria, and Jeremy, my membership is still not canceled and is currently be investigated. I would strongly encourage anyone who is interested in discounted goods to NOT join DirectBuy. Dealing face to face with a contractor or brick and mortar businesses is much more beneficial and productive. Do NOT waste your money with this membership. It is a waste and it will take too much of your personal time and cause headache after headache to cancel.

Hi. I am writing a note to share the excellent service I received from Barbara ** the other day. I wanted to learn how to submit an in-floor heating quotation from WarmlyYours, and Barbara answered all my concerns and was fantastic to deal with. Thank you Barbara.

I was doing a new build and everybody was telling me to work through DirectBuy, buying stuff, and they were saying that I can save a lot of money on cabinets and certain items they were telling me about so I gave it a shot. When I researched it, they changed the ransom from a big lump sum in the beginning to monthly which made it friendlier to use. From then, it’s as if they’re rolling base to see if it works out or not but I thought that I got into a contract for a couple of years and everything’s a balancing act between certain things. When I walk into people’s houses, they’re talking about it. There were lots of people that I ran into that are happy with them from four years ago so it’s a word of mouth from one person to the next so I had an idea of using them.

Our experience with DirectBuy has been great. We recently placed an order for furniture and the person we spoke to was very friendly and helpful. We've been a DirectBuy member since 2002 and we like the savings. We also get good quality stuff for a good price. We got some mattresses, refrigerators, bedroom furniture, kitchen doorknobs, actual doorknobs, toilets and lighting fixtures, and our purchasing experience has been fine. But, I wish the warranty process was a lot better. Sometimes, the follow-through on warranty for anything we purchase is more difficult in getting it replaced. Other than that, I am very satisfied with DirectBuy and I would tell a friend that it's definitely worth signing up for. They would just have to weigh out the cost versus benefits.

I made an inquiry recently regarding walk-in bathtubs. I could not initially find one on your website. Marcia ** researched it and came back with a response, indicating that I would receive a quote shortly. I did receive it from Kohler Canada. Marcia handled the request efficiently and I liked her online personality. She seemed eager to provide a positive experience, and she did. I am in preliminary stages of researching bathroom options so I am not ready to place an order. But my experience with DirectBuy was positive.

Angela has been a huge help, and has been very quick to respond. Just as important as anything else, she has been very patient with me. We are in the middle of a $100k remodel project, and there have been delays waiting for the contractor and the bank to get all the figures, but she has hung in there with me.

I called DirectBuy's concierge department for an update on my order and they were extremely helpful! They put me on hold and called the vendor and got me my delivery information within 5 minutes. The team is always very helpful and courteous!!

Danielle was a pleasure to work with. She was courteous and attentive and made sure to get everything I wanted correct. She was very easy to work with and I would be more than happy to working with her again. Thanks.

WOW. She was super, changed my experience of bill paying from having a tooth pulled to something wonderful... No one wants to have a tooth pulled. Her helpfulness was way beyond any past experiences anywhere. She kept me talking which led to me asking her questions about protocol here in Winnipeg as we no longer have a store front to go to ask questions which I am disappointed in. And then she called me back with more info she felt would be helpful to me. Her warmth and caring as a person comes through the phone and makes her someone you want to call to talk to as you feel she is sincere about helping you. Thank you.

I had a most amazing experience with Jennifer, in Concierge Services. She was prompt with responses, and even prompted me with questions that I had not thought of in reference to my order. She showed incredible patience, as I know I kept changing my mind through the process. I really appreciate her follow through and kindness.

I spoke with Abi about trying to place my order. I had placed the Napa Bookcase Wall Unit in my wishlist and today was the day I was going to order it. When I went to my wishlist it said it was discontinued. Abi looked into it for me and found out I had to enter all three parts of this wall unit separately but I could order it. Thank you for a job well done Abi. I'm looking forward to getting this unit to complete my office. You were so helpful.

I did not talk need to talk with Peggy. She had gotten back to me answering questions I had had. I was pleased that even though I was given a timeline of up to 48 hours, each time she responded to me by early the following morning. I appreciated her promptness and accuracy.

I've been a member of DirectBuy since 2004. Back then, I just moved into a new house and I was doing a lot of remodeling. I bought appliances, TVs, furniture, blinds, and just about everything. I liked the old way of going to the store and going through the catalogs. The catalog used to give all the specs. I couldn't find the specs online until I found out I have to scroll down the bottom of the pages. I had trouble online at first. I went into the store again and I was instructed on how to find the stuff I wanted online. So, now, I'm happy with it. Also, the products I’ve purchased have an excellent quality and the cost is very good. I've been happy with them since I've joined. I'm very satisfied.

First, I was not able to get online. Freddy helped me with this. Also I was interested in purchasing 2 mattresses for two bedrooms. Freddy helped me to research this and directed future phone conversations about actual purchases with someone from DB who should call me in 24-48 hours. I was satisfied with the direction Freddy gave.

Very happy with my concierge experience. I had many questions and made numerous calls which Barbara managed very efficiently, and patiently. Overall have had great concierge experience with all my recent orders (4). All your agents are most helpful.

We have recently purchased and received 4 appliances through DirectBuy. When our local store closed we were concerned that we no longer had a convenient location to go to look through samples. Our recent dealings with Direct Buy through email and phone have pleasantly surprised us. Our inquiries were dealt with in a very timely manner and the many people we have dealt with including Melissa, Barbara, Pamela and Cheryl have delivered top notch customer service. Thank you.

I’ve been with DirectBuy for at least seven years. Everybody was very helpful and nice when I signed up and it was a good experience. However, I have so much trouble navigating the stupid website and I don’t think I was ever able to get on it. It isn’t user-friendly and whoever made it is a moron. Anybody over 50 has great trouble with these websites, and theirs needs to be for us seniors. Other than that, you can save money by joining DirectBuy.

I've been a member for 10 years now and I've been happy with DirectBuy. I'm dealing with them because their pricing is more competitive. I've bought a number of items from them, normally, products that I've vetted elsewhere or I'm already aware of, such as mattresses and most recently, a pair of headboards for a bed and it has been seamless. They've modified their customer service over the years to the point where they have like a concierge service. You just e-mail them, tell them what you're looking for and you get a timely response from them. They let you know whether the item is in stock and if so, how long it will take to take delivery. You can also surf their website to look at the different things to see what you want and then email them. If you have any intention of making home improvements, it would be an excellent investment. You would get your annual membership fee out of it quickly, depending on how much you have planned to buy.

Faye was a tremendous help in assisting me. She went above and beyond expectations. The REASON for my call is as follows: I will say the issue she assisted me on could have been avoided if the 'cart' would have operated properly. The 'cart' had two items already in it plus the slot to "renew" my membership. During checkout it simply asks, Do you want to pay for entire cart or renewal membership only. I click the box that said renewal only and proceeded. Once I hit approved it paid for everything that was in the "cart" and not just the renewal. I believe that is very misleading and should be corrected. If click "renewal" only then that's all that should be paid. This issue should be corrected because some patrons may not notice the payments.

I worked with Tanya at the Ottawa location to select a number of items. She helped by pointing out options I was unaware of and by placing all my orders. Her understanding of my style was valuable as she suggested brands I had not thought of.

Not a timely response to inquiry, PO initiated without me requesting and has wrong model number, description and prices. As previously mentioned a number of times emails sent to my wife and not myself yet inquiry was made by myself and my email given.

Lorene helped me order new appliances for our new house. She also helped me with updates to my account and look into the available rebates for KitchenAid. She had a great personality and was eager to assist me. She went over some of the new features of the website so I could find items on my own. I have stopped shopping at many places because they use foreigners who have poor English or read a script. Lorene listened and put input into the conversation. Thanks!

I have been with DirectBuy for six years. I could get products at reduced prices and my purchasing experience got better since they went through online service. Their website is fairly easy to navigate if you’re computer-literate. It's self-explanatory once you go in. The appliances that I've ordered from them have been very good but I did not like the sofa. It was cheaply-made, which means, you really get what you paid for. With the furniture purchases, you can never really tell what you’re getting if you don’t sit on it.

We were doing some renovations and we were able to get good savings with DirectBuy. We bought some cabinets and flooring and our purchasing experience was straightforward. We looked at the samples that they had. And as for the cabinets, there was a competent adviser there who helped us with planning the layout. So far, we’ve gotten value for the membership money we spent. We've been a DirectBuy member for 10 years now and I have recommended them to people. If you're buying regular day-to-day stuff, you might not do savings at DirectBuy. But if you’re doing a major project or if you do a lot of purchases of higher-end items, it’s certainly worth investigating.

Faye was so very helpful in helping me. I had some easy questions I was embarrassed to call on but I have had a concussion and on some things I don't quite understand or I cannot process some things as easily as I have in the past. She made me feel comfortable in asking my dumb questions and made sure I understood the product measurements correctly.

We joined DirectBuy at least 15 years ago because of the fact that they had so many products available and it was such great prices. We’ve bought furniture and home supplies, like siding, windows, a bathroom suite, and couches. We even joined the DirectBuy Travel as well a few years ago. It’s something they came out with where you can go to any place that you want and get really cheap prices, like going to Mexico or someplace and staying for a week for $49 a night.

It has been 12 years since I joined DirectBuy. We had a new home at that time and we needed a lot of things like furniture. We thought it would be a good opportunity to save some money with them. So far, things have been good. We were able to purchase various kinds of furniture, as well as some raw materials, like tiles for a kitchen backsplash. We also bought faucets from them. During my last purchase though, which was a very large bookcase, the arrangements I had was to pay to have them deliver it, but they will not unpack or set it up. It was left for me to do, and which I needed my neighbors to help me because I could not pick up the top piece and put it on to the bottom piece of the bookcase.

I wanted to get the measurement for the actual seat of a chair (i.e. the width and depth). I was told on Saturday that it would be Monday to get the information as the vendor would respond on first business day. I was fine with that but 5 days later I still did not have an answer so I told them it was too late and to forget about it at that point. Seemed like a very simple request but it did not happen.

We were building houses and we thought that it would do good for us to be part of DirectBuy. We’ve been members for years and we've purchased flooring, furniture, and appliances. The cost is much lower than what you would find in the store and you can then make upgrades. We’ve had no problems and I’ve already tried to get some of my friends to become members.

Marcia was quite helpful and prompt with her replies and when product was not available she was able to price it out from local supplier who deals with DB. Pricing is great with DirectBuy beats any local big box stores. Highly recommended.

We had renovations in our home and used DirectBuy. Anytime we had any furniture to buy for the kids' rooms we used it and since it has been taken over and now has the concierge shopping I absolutely love it. It’s so much better because I can make an inquiry, find out the price and then just put the order in right away. I don't have to go through the whole library looking for pricing. Before I had to go through your DirectBuy location and sit there for hours sometimes looking for pricing and it was a real pain. It was just so time-consuming but now it’s just really easy to use and very consumer-friendly.

I purchased and received an order of outside lights that I was told were damp rated, and would hold up to the moisture in the air. They began to rust after 30 days. We had an electrician to do the install; therefore, it did not make sense to replace them with the same lighting. We would have incurred the cost with the fear of the same result. I had difficulty communicating my short and long term concerns until Terah ** contacted me. She completely understood the dilemma, and worked diligently to ensure that the resolution met with my approval. She was timely. She was diligent. And, she was intelligent in getting this resolved. Thank you Terah and DirectBuy!

Placed an inquire for an Ashley furniture order from what we saw online and in the retail location. Barbara was helpful in answering questions as the product we saw was not avail at DirectBuy but took the initiative to find a similar item and quote the entire order - WOW that's great service.

When we were building our first house, my wife told me that we needed to join DirectBuy. We’ve been members since 2008. We built an acreage, renovated two houses and we’re on our third renovation now so we've been buying a lot of building materials and floorings from DirectBuy. We also use some of the local contractors that are affiliated with them such as the K&J Granites and Durabuilt Windows & Doors to get doors and windows for our houses. We got a couple of rental properties, and we bought some furniture and appliances and we’re going through them at a steady rate.

We went and listened to a presentation at the center and saw the opportunities then we signed up with DirectBuy close to 10 years ago. I'm in the middle of building my second house so iI purchased plumbing fixtures, electrical, flooring, cabinets and appliances. But the website isn't all inclusive and there are products that I can't find. Since I live a little over an hour away from the center, sometimes it's frustrating for me to be able to get in there at a convenient time to look through all the options. But it has improved over the years.

Just a quick note to say thank you to Tanya ** out of the Ottawa location. I have dealt with her on several occasions and she always gets to the heart of the matter quickly and competently. It is a pleasure to deal with her!

I have no complaints with the person I was dealing with -- but the computer is sending inaccurate promo emails. Even after I was told it's not available from vendor I received a new email saying it is still available. Very frustrating.

Ordering Koehler kitchen sink - It was a pleasure working with the whole concierge team, everyone was very professional, responsible and very helpful. I did not see sinks on the website so I just asked if you could get it and I heard back, almost immediately with a full quote. I was given advice on my project as well as a granite fabricator in the general area. The team even helped modify the quote when I needed a slightly different sink. All the way through it was a pleasure working with Karisa, Linda and the whole team.

Abigail was extremely helpful and friendly. She was also very patient helping me! I appreciated that she did everything she could to help. She even asked if it was okay to put me on hold so she could check with other people in her office. Most importantly, she has a very positive attitude and calm approach that I appreciated very much.

I've been a member of DirectBuy since 1982. What brought me with them was the furnishings that you can get them at a substantially lesser price than you would when going to a department store. You get an exceptional value for sure because you're cutting out the middleman. I've always bought and purchased name brand quality from them. We did the renovation in our house and have used pretty much all the products from DirectBuy. We used to have to go into a showroom and choose from catalogs, then you'd have to find a vendor in the area that would take DirectBuy. It was streamlined now and has gotten better. You can just go online and talk to the concierge. Everything is computerized so that limits the number of stores that you go into. One thing that's nice is if you have a question on some products, the people can tell you comparisons at the products so they can tell you about them before you buy them.

My aunt is a DirectBuy member for many years and a colleague of my husband told us of their experience with the company. I have been a member now for almost 2 years and I bought mostly furniture for our home. They have a very wide variety of selections but when I don't see an item online I just email the concierge then they let me know whether they have it. I usually get a response very quickly. We've been able to find some good quality products with significant savings. We were able to put a bunch of quality products in our house that we wouldn't have been able to afford. So far, I love what we've received. I'm just waiting on a new shipment of a whole truck of furniture that I just ordered. It's supposed to be in next week so I'm looking forward to that. DirectBuy is really good.

Fay was great and very informative in helping me open a ticket for getting pricing on Elite furniture. She knew the product line well and was able to answer all of my questions. She was also friendly and patient. I am very happy with the customer service she provided.

We ordered 3 lights for our bathroom and when they were unpacked it was discovered that one of them had been damaged during shipment. I contacted DirectBuy via email and Diane was assigned to assist in contacting the manufacturer and have our light replaced. She was fantastic, definitely exceeded expectations on being timely with her responses and in getting the light replaced. Thank you Diane!!

We were building a house way back in 2008 or 2009 and we got a DirectBuy membership. We purchased furniture, some electronics, building materials and quality equipment. The types of purchases depend whether they have a good price. The process is decent but their website sucks. The search function is terrible and it’s a nightmare to find things. You look for a specific name, and you won’t find it. But then you go to a different section and, all of a sudden, that article is there. When they built showrooms, at least you could look in the catalogs and see what they have and then you have someone that helps you out. But right now, everything is over email and you cannot find many things on the web.

I ordered Brookwood cabinets from DirectBuy. They sent a gentleman to our home to measure and work with the designer to provide the layout and cost. DirectBuy never explained how the process works and never gave me any information as to who they would send to do the measurements. The cabinet order was placed and the contractor came to install. He completed about 50% of the job, then never came back.

I’ve been a member of DirectBuy for the past 14 years. I got the membership since I was moving from a condo to a house so I had a lot of purchases to do. Also, because of their price difference and the opportunity to have a variety of brand names. I bought quite a bit from them from furniture, electronics to bathroom fixtures. Initially, purchasing was a bit complicated. We had the actual store in Halifax but now, with the concierge purchasing, it has been quite seamless and easy and I enjoyed it a bit. The products are always fairly good because I get the opportunity to access client product that sometimes is not even available in Halifax. In picking furniture, I end up going to a store when I travel that sells the furniture I like. Then, I purchase it from DirectBuy. My experience with them has been straightforward. DirectBuy is definitely worth it and a great deal if my friends can tolerate purchasing stuff without seeing the actual product.

I needed to remodel a kitchen so I purchased a membership from DirectBuy and I’ve been a member for years. I used them several times already and the purchasing process was pretty good. They shipped it quick. The products were of good quality. Plus, they have helpful customer service. I ordered something that should be in so I called them last Saturday and I got a response back Tuesday. The product is supposed to arrive tomorrow. I've told all my friends about DirectBuy.

I got Audrey when calling for help! She was wonderful, very knowledgeable and compassionate. I was a member with my daughter over 3 years ago. I am also an interior designer. Have down quite a bit of business with DB. Just renewed my membership last Oct. About to begin a few projects, and couldn't get online so called for help!! Audrey was just great! Thanks for having such an informed person to help me. I lost my daughter a while ago, and Audrey showed me such compassion!! Many thanks.!

I have tried to get a portable generator, a mattress, and a living room coffee table and end table set with no luck with DirectBuy. I tried purchasing Armstrong Flooring too that should have been sold to me as cheap as it was last summer when they had it on sale! No deal there either! No matter what I tried buying this past year I've been shot down! I regret once again by paying such a high cost for a wholesale club when it is constantly telling me I can't buy what I want! It's bad enough that I can't touch, smell, feel, or see anything in person too before I buy it! Not even a year went by when I first bought this membership did they decide to do away with member showrooms! That truly and without a doubt put a bad taste in my mouth about it. There's too many other issues too that I don't like about this ordeal to mention here! I am disgusted!

We were doing major home renovations and the discounts we could get from DirectBuy offset the cost of joining and we’ve been members for about eight years now. In the last few months, we replaced some small appliances through DirectBuy. The purchasing experience, the quality, and cost of the products are good. Sometimes though, the handling fees are somewhat high. Nonetheless, if you are planning on spending substantial sums of money, the membership is worth it.

Unfortunately, due to the production issue at Whirlpool, I have been very unhappy due to the unavailability of two fridges that I have purchased. Janet, was very helpful and went over and beyond what I could ever expect in order to help in any way she could. She was extremely patient, friendly, and knowledgeable!

Jan ** assisted me with Wall Art. Originally the pieces were not available. These pieces are now available. Jan has provided professional, efficient, very pleasant and outstanding customer service consistently. Thank you!

I was placing an order online and was unable to proceed to the checkout. I contacted the concierge service and Jennifer placed the order but was also unable to put it through. She contacted IT and then got back to me personally the next day to inform me that the order had in fact gone through. She was very knowledgeable and professional.

We have been a DirectBuy member for about seven years now. We’re building a new home in another couple of years and it’ll be just a lot easier to do it through them. We've bought some furniture from them. And we’re going to be buying a whole set of kitchen cupboards shortly. The quality is good so far. But all of the inside seams of one leather couch we bought wore out. It started tearing for some reason inside the couch. We called where we bought it but they said there’s nothing they can do about it. Other than that, I’m happy with the stuff we have so far.

We've been a DirectBuy member for a very long time and we had just bought a house when we got it. They had a partnership with a kitchen person and we did a kitchen with them. We also bought a lot of house renovation supplies. We bought appliances twice through them as well. That was 10 years ago. We had five years then we had to pay a renewal fee. We used it a lot at first and we renewed it, but afterwards we just weren't using it enough to make that worthwhile. We just recently moved again and we're doing some things. We were actually considering building a new place for a while so the membership made sense again. I have a little wishlist going with DirectBuy but I have not purchased anything yet. I do not live close to a design center either so that has its challenges.

I want to commend Kyle of Direct Buy who was so helpful to us in answering questions regarding possibilities for our renewal. Our home suffered major flood damage and we have been through a lot this past many months getting it rebuilt. Some furniture remained but much was lost. We will be redecorating and filling in the gaps in our home. We commend Kyle for his great service. Kudos to Kyle.

Brianne was amazing on the live chat. I felt she listened and understood what I was trying to accomplish. She didn't stop and kept looking for prices and ideas. I greatly appreciated her time and dedication.

I have been using DirectBuy for 20 years. I heard about it from a friend and it was called United Consumers Club back then. Over the years, I've bought furniture from them and a few other things. Appliances, indoor and outdoor furniture, as well as some bedding and towels. The buying experience is getting better and better. Back then, we had to go and look at the manufacturers in their locations and we had to figure out the prices and shipping. Now, it involves finding it through a website. The website was really bad and hard to use but it's just gotten better and better even though the Houston one disappeared for a few years. Because the online service is so good, if there are any problems, you can call and email them immediately and you’ll get a response. They opened a Houston location which is really close to me but I don't know how I can go there because mostly, I do emails online. It's just a great company.