DirectBuy Reviews

We used DirectBuy years ago when it had a location in Kingston. We were doing a big renovation then and we bought a lot of stuff from them. We just moved and we’re doing another renovation, and I got an email asking if we would like to try them for six months for $60. I said, “Sure,” so we’re working on this renovation with them now. We've purchased flooring and things for bathrooms and kitchens from them and it's been excellent. The last quality of all the stuff I bought before was amazing. But I’m not good at buying online and if we had a location here, I’d be buying a lot more stuff there. Right now, we’d have to drive two and a half hours to do that.

Melinda was a ROCK STAR helping us with our garage door purchase. We were struggling finding the the right model with the options we were looking for and she was great at working with the vendor and awesome at keeping us in the loop on each of the steps. She is definitely a top performer in customer service and I really appreciate all the help and support. Can't wait to see the custom garage doors we ordered!

I kept hearing these things about cheaper stuff at DirectBuy 11 years ago and we thought that since we can use DirectBuy for the cottage and for the house, it might be something to look into. My dad was a bit of a shut-in so the house wasn't really cut up too well. So after he passed, my mom decided to fix the house. I had also just bought a cottage that was bare naked empty. I knew I had to do some major renos on it. So my brother and I went to DirectBuy's open house and listened. It sounded good so we joined and DirectBuy is worth it.

Jenifer ** Provided great service in helping me reorder Kohler trim kits. I previously ordered them Feb 12, 2014 with DirectBuy and the finish did not hold up!! Kohler did not stand by their finish guarantee and I had to repurchase 6 of the trim kits. I was delighted in the pricing and the great customer service. Thank You DirectBuy, job well done!! Hopefully these items will retain the chrome finish.

We were making decisions to do a large kitchen renovation and backyard. When we did the math, we saw the benefit of becoming a DirectBuy member because we were doing everything. So, we decided to become a member and we've been members for two years now. We paid a lot more than what most people are paying now to become members. There has been a lot of stuff that we did with them. I got cupboards for my kitchen project, I bought flooring tiles and a hot tub. I also got countertops through Caesarstone and Hunter Douglas blinds. Everything has been fine, so far.

I've been a DirectBuy member for nine years and I like it a lot better now because I can do it all online. At the beginning you had to go into the store and that was the pain in the derrière. So, now that I can do it on my laptop, it’s so much easier. I've bought a two-bedroom set, a living room set, some appliance and cookware from them. The cost is huge savings, and it’s nice to know that you can buy products direct from the manufacturer for the same price that DirectBuy is paying for it. The only bad thing is that you can’t always try what DirectBuy sells before you buy. I bought $7,000 worth of living room furniture and I wanna try them. But I had to drive two hours to find somebody that had a Parker Living sofa that I could try.

We became members of DirectBuy for the potential savings on a new house but I dropped it 11 years ago and then I signed with them again last year. In our initial purchase, we bought about 17 appliances and a bunch of smaller stuff which cost between $25,000 to $30,000. Their reps were very helpful and followed-up with any questions with a written quotation by email.

The furniture that we had were older and yard sale stuff and we were finally gonna buy a new home and furnish it. We bought furniture and floors from DirectBuy and the experience was good. We had a few ups and downs but the staff was helpful. The stuff I bought has held up amazingly well, it was much better than just going to retail and a lot of it has been with me for eight years. I would definitely recommend DirectBuy to somebody who is going to do a large purchase. If you go and buy something at Walmart versus DirectBuy, you’re paying the same amount but you’re not replacing your item as often so you are saving money. The quality of the purchases that you’re getting surpasses what you would buy traditionally. You’re going to the brick, to Leon’s, you’re doing whatever and you’re replacing that every three to five years. You’re gonna get more for your money and the membership fee is worth it in the long run, 100%.

Marcia ** was very helpful. The item I was looking for was not listed on the website for me to directly order, MARIA WAS ABLE TO LOCATE IT. It's just too bad such a small order couldn't come direct to my home.

We are currently building a home and want to order appliances. I noticed that the current catalogue has a number of products on sale so inquired as to timing to place order as I do not want items in storage for too long and don't anticipate moving into new home till December. Marcia ** recommended that I place my order prior to September 30th to get the sale. Very prompt response.

We went to an open house and learned more about DirectBuy and we had to make a choice about whether we wanted to join that day. When we stated working with them, they had some good manufacturers. I wasn't familiar with some of them because they weren't always Canadian and sometimes they had American manufacturers but we've always received good quality. We bought a variety of things ranging from shutters, rugs, furniture down to a stroller. We made smaller purchases as well.

I worked closely with Crystal ** a Corporate Cabinetry Designer and she was excellent. She was very knowledgeable and was able to answer all my questions. I emailed her with all my questions and concerns and she responded on a timely basis. She certainly provided exceptional customer service.

At that time I became a member of DirectBuy it seemed like a good deal and I had some money around so we went in to the showroom and walked around and said, "Okay, we'll try this out." It is a good deal if there's a lot of things you need to buy. But if there isn't a lot of things you need to buy, it's not necessarily a good deal because the membership fee is still quite high.

Mahogany was very polite, precise and helpful. I almost waited too long to renew. She updated my information and in a very fast manner. She was completely professional and made sure to ask if there was any other ways she could help. She offered other deals and when I declined there was no pressure or uncomfortable feeling. Because of that I am more open to call again about some of those things. Completely thrilled to give a good report on my experience. Thank you Mahogany!

I’ve had issues with snarkiness in customer service before. Not this time. Jennifer ** was courteous and eager to help. My anxiety was swiftly replaced by total satisfaction. I will not hesitate to use this service again.

Valerie was very courteous and professional in handling the damage which occurred to my recliner during delivery. She resolved the problem in a timely manner. I am very satisfied with Valerie's excellent service. Thank you.

I’ve been a DirectBuy member for 15 years now and I've used them for just about anything. Purchasing has been good, though I just have to make sure I check my purchase when it comes in. Their deliveries have been either right on time or sooner. However, I don’t like that it’s so cheap now to buy into when I had to pay 3,500 bucks to get in. Now people can get in for under $500, so that ticks me off.

I’ve been a DirectBuy member way back when they had showrooms. We went down a showroom, gave them our six grand, and went on with life. I knew I was going to remodel my other house and the kitchen in my current house so I figured the price would justify what I was doing. I bought kitchen and cabinet tree for this house as well as for the other house. I also bought marble for this house, granite for both houses, and then I got more bathroom cabinet tree for this house. The quality of the items I got is top notch and I’m very satisfied.

I've been a DirectBuy member for about 8 years now and I'm in it for the savings. I've done renovations for the kitchen, bathroom, and basement, and I've bought pieces of furniture. However, purchasing online is not very accurate. I have to go through the catalog and there are just some samples, not everything. So, I have to get there and then go in some hub, go through the catalog and compare before I can order. The quality is okay. So depending on your level of competence and plan you have, you can save with DirectBuy. I recommend them.

With DirectBuy, I like the savings that we would achieve through appliance purchases. We’ve mostly been looking at appliances, flooring and lighting. And their prices are significantly cheaper. We’ve only ordered a faucet so far but we’ve picked out our appliances and we’re trying to figure out what flooring we want. So we will be making all those purchases in the next month or so. We really like DirectBuy.

I was a member of DirectBuy for 10 years and then after that membership was up but I joined every year after that. Years ago, they used to send out postcards all the time inviting you to come to this secret thing. It was very mysterious and there was a warehouse near me at the time, which is no longer open. It was on Industrial Way in Eatontown and the one that I eventually went to was in Edison, New Jersey.

Wanted to comment on the great service received from Marcia ** yesterday. She recreated an expired order for me... called me back and we executed the order. Friendly and professional service. Thanks Marcia.

My brother had a membership with DirectBuy years ago and he let it go. A couple of times, he got me stuff as a present and I told him that he couldn’t give me something anymore so I’m gonna get my own membership. I like to shop, the prices are so good and the service is excellent and so, I called DirectBuy. I was shocked. It was all affordable now and I’ve used it several times already. I joined a couple of months ago and I go online and browse around all the time. I got these emails and they said they caught me browsing.

Direct Buy staff did a wonderful job assisting me with my order. The problem started and ended with the delivery Company. Missed first delivery. Took 3 weeks to finally receive items and they were delivered damaged. Phone system never answered by person, leave messages never return calls.

DirectBuy called us a long time ago for a visit and we went and signed up. We moved quite a few times and we purchased vanities and lots of blinds which were cheaper there. We bought one entertainment center that was supposed to be higher-end but it didn’t last very long. We tend to buy most of our furniture where we can physically look at it, see it and touch it. So, furniture is tougher because you don’t wanna buy a couch from a picture. But we also bought beddings, barbecues and outdoors stuff. The quality and pricing are both very good but I have lately been disappointed that they want you to do more and more online.

I bought some electronic equipment and was in a good position to be able to compare the price. And that convinced me to go ahead and join DirectBuy. Since then, I bought quite a bit of items from them. I built another house and most of the furnishings came from DirectBuy. The products I received from them are first rate. I do my homework upfront when I make my purchases so I know that I’m saving money and I'm getting quality for the money that I pay for them. It’s equivalent to going out on any local store and it’s easy to do a comparison. Recently, the local DirectBuy went into receivership and corporate took over, then there was a major change after that. Within the last year, things have improved by 100%.

I've been a DirectBuy member for many years now and purchasing online is easy. I just click on what I want and away I go. So, I've purchased beddings, sofas, tables, washing machines, doors, and all sorts of products. I bought hardwood floor as well and I've already arranged for the date when the guy would come to install it. The quality of the products is very good and I haven't had to take anything back yet. The people at DirectBuy are very helpful too. However, the new place in Calgary is so small compared to the other place and I got to go to the manufacturer to pick up. Other than that, I send many people there who have asked me where I get something from.

On 5/20/18, I purchased Brazilian teak hardwood flooring from IndusParquet via DirectBuy with a usual delivery time of "two to four weeks". By 6/22/2018, I received nothing from DirectBuy establishing a shipping date, a delivery date or the delivery company for the product that I paid for. I have made numerous telephone calls to DirectBuy and sent several emails. Each time I was told that a Jennifer **. was the person that handled flooring orders with IndusParquet and that my request would be made "her first and highest priority" and that she would call me back that same day.

We’ve been with DirectBuy for over 14 years now. At the time we had just moved into a new townhouse and we were looking at buying many things. If you’re going to get discount and stuff, maybe one time investment, it makes more sense to have access to so many things online. We have been actually using DirectBuy every year now. And every time we’ve moved it has come in really handy. But they are now for some things, like gifts and stuff. There was a time when we thought if that’s the right decision but we are happy with it. I’m glad that their shopping concierge improved a lot lately, and that’s been good that the customer service is great. But their website is sometimes really slow and it just takes really long, but that has improved.

My experience is continuing to be just awful. I ordered a vanity, vanity top, mirror, and linen closet back in March, yes March... they originally said it will be about 6 weeks so we figured that's ok we will have the remodel done prior, the remodel is done and no sink vanity or linen closet. DirectBuy keeps lying to us and saying 2 more weeks, 7-10 more days, 7-10 more days only after we have to keep calling them, they never ever have kept us informed, my husband said they told him the vanity and top will be in Saturday, we were so excited...

After ordering a bed and nightstand over 2 months ago the order shows up with wrong parts. Order a headboard frame and nightstand queen size. Showed up with king size rails to support the bed. They said it would take 3 to 5 weeks. After the fourth week they were unable to find it. The 5th week I found it but had to hold it because they had to inventory inspect the materials. Obviously they did not inventory north of the inspected another week. Originally was supposed to be delivered May 24th. Finally got delivered June 19th with the wrong parts. Now I have to wait to see how long it takes to get the correct size frames to fit in this bed. Not very happy with the service. Not very happy with the handling of it.

The description and picture on the product were not accurate, but they fixed the error and resent what I thought I was getting. Pamela was very easy to work with and very responsive. She also kept me up to speed on what was happening through the entire process.

I ordered a dishwasher online the beginning of May. And I couldn’t get it to change the delivery location to Kingston, which should be our depot, so I called up DirectBuy and I spoke with them. They put the order in for me because they said that I couldn’t change the delivery location online. They had to do it. So, then he told me to cancel my order in the cart, which I did, because he said I would be ordering two dishwashers since he had ordered it for me.

My experience with DirectBuy has been okay except for the delivery. Many times, it was delivered later than I expected. In fact, I have an order right now that I haven’t received yet. They said it'll be delivered within three days but I haven’t gotten an email yet if the product is ready for pickup. But other than that, it’s okay. I like DirectBuy. I’ve been a member for a while about 15 years. It’s way different now than before. Before, there was an infomercial and the fee was really high. I bought a few things and then they discontinued. And I was offered to reinstate my membership and I’m glad I did.

Info on a Beautyrest mattress set - It seem like the bed I was looking for a week ago was no longer there so Marcia got me some websites that I could look at for comparable items and gave me a price for one that I was interested in, she was very polite and helpful and very quick service, thanks again Marcia.

DirectBuy had an advertisement on TV 12 years ago and when we were doing a large renovation in our house, based on what we heard, we felt that we would save a lot of money than what the membership was. We got the entire house from them which included the entire kitchen, bedroom, dining room, living room and bathroom sets. The buying experience was a lot better when we had a showroom to go to. They closed their showrooms up here, so it makes it a little more difficult because you can't physically go in, and to dial and go through telex.

I recently purchased a new home that needed all window coverings. I made an appt with Trudy **, she walked me through the process and was excellent with all my changes and questions. She recommended some great products and a great company to do my measurements and installation. Looking forward to seeing the final product in my home! Thanks again Trudy!

We've been DirectBuy members for years, and we built a house through them, and I’ve built two other houses for other people and they joined. We've bought kitchen cabinets, plumbing, light fixtures, and the whole banquet. So, we’ve saved a good bit through DirectBuy. We used to have a showroom we could go to and we missed that. They have looked through catalogs because not everything is online or hard to find at least. But it’s been good. I’ve been able to work with it. If I have any problems, the concierge service has been helpful. But sometimes I had problems with shipping. When I ordered a grill, the shipping was gonna be about $150 so I cancelled it. I then ordered a smaller one that weighed around 22 pounds, and they still wanted to charge the $150. I told them no and they should ship it through UPS. After a couple of day, they came back and said they could do that.

Marcia was extremely professional and patient as we went through my order, as we had to change a few things in order to finalize the order properly (for example, I provided a model # from the DB website, but the desired colour was not shown online). She was friendly and very helpful. Well done!

We were moving into a new house and needed to upgrade our furniture. DirectBuy's website was okay to navigate and we found things there easily. We purchased living and family room furniture from them. The price point was good and the quality of the products have been excellent.

We have been working with Jenifer **, Concierge's Desk. She's awesome to work with. Jenifer helped us place our original order for plumbing items. She made sure we had all the parts that were needed, called the vendor to locate items that were not listed and followed through and up with everything. One of the vendors has had a delay. Jenifer is on top of it making sure we get everything that is needed. DirectBuy has so many items that it can be overwhelming. I recommend Jenifer to help get you what you need. Great experience.

I went to three different people who were DirectBuy members and asked, "What do you know? How long have you been a member? Is it worthwhile?" and a lady who worked at the drapery department in Sears said that she was with DirectBuy to buy draperies because the price in Directbuy was better for her than what she could get at Sears. So we joined and spent significant amount of money there over the years. And we're very happy with it. We had a fairly large house which we sold about four years ago. We moved to an apartment and bought a bunch of stuff again. We've been very happy with the things we bought from them. The quality was fine except for the carpet. But with the help of Steve from DirectBuy, we got it replaced.

We've been DirectBuy members since 2005. We were building a new home and had to buy a lot of things. They were located in Maple Shade back then and we had gone over, went through an orientation and decided that we were going to become members because we needed everything with the new home. They helped design the bathrooms and the kitchen and we picked out cabinetry, furniture and the appliances from them. We had a good experience. And with everything that we had purchased, we're very satisfied with them so far. We felt that we saved a lot of money and we got everything we wanted.

When I was stationed in Kansas in 2013, I got my membership with DirectBuy. So far, I bought little things here and there, and finally I started being able to use the benefits of my membership here recently since I’m beginning to remodel my house. Purchasing online was really easy. I ordered an item and surprisingly, instead of taking four to six weeks, it was there in less than two weeks. So, that was pretty cool. However, I’m not thrilled about this concierge stuff. I’d rather have the showroom so I can sit down and go through catalogs because not everything is online. And usually, if I’m looking for some very specific items, I can’t do that online. So, I am upset that they're closing a lot of their showrooms.

Valerie did an excellent job to help us work through the various issues with our dining room furniture. It was a long process, but in the end worked out positively. Valerie was always promptly responsive and efficient in resolving everything and we are now satisfied with both her and DirectBuy.

One of our family members was a DirectBuy member and it sounded very interesting so I inquired and then started the process of joining. I've been a member for eight years now, and I've purchased furniture, appliances, and bedding from them. Their website is easy to navigate and it's also easy to find the items that you are looking for. And the quality of their products is very good. Normally, the items that you can find are the higher quality items at a lower price which is good. I enjoy being a member and the services have always been good, and the people have always been very friendly and helpful. I'd tell my friends to definitely look into it to join.

We've been a member of DirectBuy since 2007 through word of friends who joined in Colorado and then we joined in Pittsburgh. We have an older home. We didn’t have any furniture for it and it needed updated bathrooms in the kitchen. The best way to do it cost-wise was through DirectBuy. They’ve done most of my big projects. When we first move in, I did my washer and dryer through them. And I also furnished my whole front living room through them which would have been a fortune if I had done it through a retail outlet. I was also able to get custom furniture in a much-reduced price. I also did all my rugs with them because I have all hardwood floors. I bought hand-knotted Chinese rugs. I'm in the middle of redoing my master bathroom and a small runout upstairs on the master bath. I also redid my kitchen. I’ve got all my cabinets, lighting, appliances and hardware through them.

I learned about DirectBuy because of my sister and decided to become a member myself to save money. I bought appliances mainly and the quality has been good. The prices are worth it. Just make sure you’re ordering the right thing because we ordered a gas appliance and then just before we got it, we found out we couldn’t put it in.

Barbara was very helpful with finding something I couldn't find online. She took all the information and got back to me very quickly with the response with information on how to order and find pricing.

I was getting ready to do some home improvements so I decided to go ahead and purchase the membership of DirectBuy. It's definitely a good deal. Navigating their site is also easy. James, their rep, got me started, and anything I needed when I called him back for questions he was right there to answer everything. He was very good. So, kudos to him.

Amazing and helpful sales consultants. Eager to help and assist. Follow up is excellent and timely. My experience over the years has been awesome. When tackling projects, my first thought is to contact DirectBuy. Quality and savings are the key and you deliver.

I first heard about DirectBuy from a colleague of mine. We were doing a renovation and they had really good prices. I purchased light fixtures and faucets so far and the experience was excellent. But the website could be better. It could be easier to filter products. We ended up going into the showroom and opening paper catalogs actually. So the website could be updated in my opinion. But it’s not horrible. Also the products are of very good quality. I would definitely refer DirectBuy.

Though our request to change product won’t be completed until next week due to the busy retail season, Barbara ** kindly contacted us to advise of the slight delay. We very much appreciate being kept up to date in such a timely fashion.

I had or order a tub via phone as I could not order direct through DirectBuy. Our concierge was awesome. She was very helpful as I didn't realize there was parts that were not included with the tub with the initial order. I would have had a problem having only 98% of the product needed to install the unit. Thanks very much!!! I appreciate the advice (and my brother-in-law Shawn spoke with her as well). She was super informative!

I have you been a member since 2009. I had read up on them, and at that time, we had a store in Oklahoma City where we had access. I live about three hours away from there. We were going to do a remodeling job, and I felt like our initial payment into the company would pay for itself, and it did. I purchased furniture, tiles, and fabric. I also bought some light fixtures and I have used it when we used paint. Purchasing was easy, and the quality of the products have been good. However, when we started out, I was pretty persuaded there were many more companies to choose from, and I have talked to them about that. And what it came up with was in one catalog, it had a manufacturer, and then I said, “Okay. I’ll do that.” And they said, “Oh, we’re no longer with them".

We’ve been members of DirectBuy for quite a while. We were doing a complete inside-out, upside-down home reno and even with their ridiculously high cost of doing, we still came out ahead. We got everything from flooring to furniture to appliances, lighting and all sorts of stuff from DirectBuy. We’re doing another reno now. We’ve renovated five bathrooms and five kitchens so far. We just finished buying all plumbing fixtures for yet another bathroom reno. And DirectBuy is very good.

We recently ordered some nosing to complete our new floor from DirectBuy. Once the product was received we noted the colour was not the same as our flooring. Despite the fact that we mentioned this issue to the vendor they said it’s the correct one that matches with the one in the book. Initially we thought we could be out a couple of hundreds of dollars, however once we spoke with our sales representative Nathan ** he promised to look into this issue for us. I couldn’t believe it when he contacted us to advise the vendor would allow us to return it. DirectBuy does not usually accept a return unless it was damaged. I was thoroughly impressed with Mr. ** professionalism and promptness. Thank you.

We were renovating our house when I became a member of DirectBuy. A friend had told us about them and now I've been a member for about 13 years. I like being a member and I've always been satisfied. I've purchased a little bit of everything including for the kitchens, bathrooms, flooring, beds, and sofas. The overall range of products that are available, the quality of the items as well as the pricing are all excellent. Also, I always encouraged people to go and check them out. There was always a reticence for people to do it in the past because of the cost of the membership, but now that the memberships have been restructured in terms of costing so it's easier to send people that way.

We’ve been a member of DirectBuy for 15 years. We had bought a new house and I was looking to furnish it. I was worried about the transition over, but I’ve nothing but good experience with them. I have bought out their furniture and we loved the couch. However, I had a Sub-Zero I was looking to replace and they were sending me Whirlpool stuff. I thought that it was a disconnect. But it’s fine. I’m not unhappy with my membership. But I have found that the pricing is not always great. That is bothersome because by the time you check on all the other costs, sometimes it’s not worth it to do it so I pass on it. But for the things I have ordered, I’ve been very pleased. And for the $150 a year that it cost me, it’s worth for me to have the opportunity to at least check it out. And if you are doing some major renovations, I would recommend that you do it. But when my 10 years is up, unless they’ve greatly discounted that price, I won’t be signing back on again.

We purchased flooring product for our home and have had a very pleasant experience with DirectBuy. The price of the product is much better than other options we considered and the flooring representative, Barbara **, has been a tremendous help.

Napoleon Fireplace order: My DirectBuy Concierge contact - Russ ** was extremely helpful... He was professional, knowledgeable and very prompt. VERY satisfied with the service I received. Will shop again through Concierge Services.

I had sent an email to Carla telling her we were getting ready to install my new five star stove top and being unable to find the manual/installation instructions. I had later in the day unpacked another part of the stove and found the manual. I forgot to send another email saying I had found the manual. This all happened during the weekend. But by Monday early morning, I had a response already from Carla saying she had already reached out to someone to get us a manual. By then of course, I realized I had forgotten to send her the second email to let her know I had in fact found the manual. I was still very impressed that by so early on the next business day of my first weekend email, she had already taken steps to help. Wonderful service! Thank you Carla!

This is our second round purchasing kitchen cabinets with DirectBuy. Since We first bought cabinets with Norcraft and were satisfied with the quality we decided to use the same company again for a rental apartment we have. Jah was our designer this time. She drove just over an hour to meet with us and help us design the project. She gave us a lot of attention, advising about the different cabinet details and the best design for our small space. She was also able to expedite the manufacturing of the cabinets due to the need to get the apartment back on the market, they were delivered super fast! Jah returned all our phone calls, replied to all emails and text messages promptly. Even after the cabinets were delivered and installed, our carpenter made a mistake with the crown moulding, and Jah helped expedite the replacement piece. She was a pleasure to work with!

We were doing a major remodel on our house about 12 years ago and we went through DirectBuy and we bought all of our appliances there. The membership was $5000 back then, and the amount that we saved on all the appliances, carpet, and granite pretty much paid for the membership. The membership amount has gone down to $300 a year and we save a huge amount on furniture through DirectBuy. And we also buy gifts for people through them too.

We made an appointment with DirectBuy and went down, and had a talk with them. I have been a member for four years now and I mostly purchase furniture. The purchasing process has been really good, and the quality of the products has been excellent too. With DirectBuy, you get a little bit better quality for the same price that you’d get lesser quality things in the store.

We’ve been DirectBuy members for 10 years. We had built a home and we used DirectBuy to purchase the things we needed at a discount. For the most part, you’re getting really good quality for the price you’re paying, like paying the reduced price so it’s really good. Right now, we’re waiting on the delivery of a sofa.

I used the concierge service to order a sofa from EQ3. The experience could not have been easier. Georgina was friendly, easy to talk to and quickly completed my order. It was a pleasure placing my order through her.

We've been a member of DirectBuy since 2008. We bought a new house and there were lots of renovations. Sometimes we have to double-check the price because it's not necessarily the right price, and we can find cheaper price elsewhere. Sometimes we have to go on site and double-check or ask the concierge to provide us the right price. It could be really helpful if they could also improve their website by having all the products online. But so far the products are of good quality.

We had a raw land in British Columbia that we were going to build a house on. We joined DirectBuy and we bought all our kitchen cabinets for our house from them. We also got a Heartland cook stove, washer and dryer, the separate pedestals for the washer and dryer, an Elmira oven, a KitchenAid fridge, and three wood stoves together with all the venting for them. All of those purchases were made simultaneously with building the house and over the years, we hardly used DirectBuy, except we recently ordered the cabinets for a bedroom suite which are going to arrive tomorrow.

Valerie, the DirectBuy Home Delivery agent, was excellent. She went above and beyond in helping us acquire our merchandise (O.W. Lee Patio furniture) from the warehouse in Las Vegas, which is the storage facility for DirectBuy members. The reason for the three stars does not directly have anything to do with Valerie or the customer service representatives but more so with the hassles and problems that I have encountered with the storage warehouse, which is a different business altogether.

Just wanted to let you know of the excellent service we received when picking up our appliances at the Edmonton warehouse. The two men were very friendly and very helpful. They went over and above what was expected of them. They were very efficient in loading our appliances. It was such a pleasure to have great customer service like that.

Uniway closed and DirectBuy took them over. I like what I had with Uniway. It suited the needs I was looking for to do over the years. So far, I've been with DirectBuy for 15, 20 years now. We have purchased from them cabinets, furniture, counter tops, sporting goods, electronic. I probably have bought something out of every department and my purchasing experience with them had been above average. Not necessarily great, but not that bad.

There was a DirectBuy store in Cranberry where we lived and we enrolled several years ago. We redid his kitchen and I did my kitchen floors as well. And now, I did my townhouse in the hardwood and I’ve had a pretty good experience. Teresa helped me when I ordered my flooring and she was wonderful. I forgot a couple pieces that I needed to order and she got them ordered. I’m waiting for one more piece that my installer forgot to tell me and I just recently ordered that the other day through Teresa. She assisted me with that. Also, most of the time, the cost is pretty good, except sometimes the fees and the shipping make it not worthwhile. And the issue with buying online is if you want to buy a mattress or sofa, you can't sit on it and test it. Sitting on it is the whole thing and not being able to do that can be a problem because it's hard to determine if you like it. Still, if you're looking to remodel something, DirectBuy would be worth looking into.

Barbara could not have been more helpful and courteous. I will be ordering the shower unit online shortly using my personal banking information. I know that if I have a problem that I can go back to her and she will assist me. That is very reassuring.

DirectBuy had a store room when we joined. There was good customer service and everything was discounted. It was top quality, but it was lower priced. I've been a member for five years now. We make a purchase almost every year. In fact, we recently bought a liquor cabinet and my wife continues to look for deals. So far, everything we've received has been excellent. We've received China and it was very good quality. Others ought to look into DirectBuy too. They have to go and see what they have to offer firsthand, look at a catalog, go to a warehouse if there is one and ask for price comparison of things that they're interested in buying. They would't think it is a waste of time. In fact, it's just the opposite.

DirectBuy had a location close to us before. Furthermore, we liked the good quality of their items. So we became a member and have been so for 10 years. We liked that we could go look at the catalogs to find items that we wanted. We've gotten bedroom furniture, kitchen flooring as well as lights for outside from them. We've also purchased wallpaper and blinds.

I had a lady help me, Jenifer **, concierge shopping, and she was very knowledgeable. In the plumbing field and resources. She explained everything straight forward, easy to understand. A HUGE help, polite and courteous. Thank You.

LaTasha has been one of the best assistants at DirectBuy since we started our new account. Most people seem to be uninformed and can't answer the questions I need answered. She was well informed and gave me exactly what I needed.

I have very good purchasing experience with DirectBuy. There was a time when it was more difficult to manage the website but it has much improved now. We’ve been members for 14 years now and we've bought furniture mostly. The overall quality of the products is very good.

We had a whole bunch or renos to do and we wanted to save money. Our first project was for the small house we moved into when we retired. We renovated the whole house from the top down and bought new appliances like fridge, stove, dishwasher and washer-dryer. That was our original incentive for going their way. And with the feedback of some of our friends that are members already, we went to DirectBuy. And from there, we also moved around quite a bit and we bought other appliances.

We’ve been DirectBuy members since 2007 and back in those days, we were fortunate enough to have a showroom and a club. Unfortunately, they closed it down and we really had been missing it. Our experience with them has been good, so we have decided to continue even though, after 10 years, it has become more expensive to stay as a member. We have had good service with them and the concierge shopping service has worked out really well. And they give amazing deals on products.

I went to a presentation out in Fredericksburg, Maryland and I was impressed by the savings that you could get by using DirectBuy. I’ve been a member for six years and mostly, I’ve been buying home furnishings and fixtures from them like living rooms and bedroom stuff because we've been furnishing a couple of houses. So far, everything has been really good. When buying, my daughter said I don’t know what I'm doing but it's okay. Sometimes I have issues when I'm trying to search for a particular item, but then I just call and they find it and everything is fine. The cost is fair and I would recommend it to my friends. I would tell them to try DirectBuy and they would save quite a bit.

Without a doubt, Anthony saved DirectBuy a customer. We had issues with product and delivery. Anthony handled the situation with care, professionalism and outstanding customer service. I truly thank Anthony for helping resolve and look forward moving forward. I would like to personal tell Anthony's supervisor of his tremendous conduct and publicly thank Anthony.

I found out about DirectBuy when I got an invitation years ago when I lived in Pennsylvania to come to a group meeting. We were doing renovations in our house and we were thinking about building at that time. We knew that it would pay off if we did a new construction. We thought there’d be enough savings to make it make sense. Purchasing was simple. We renovated our kitchen, and we bought a washer and dryer, a pool table, and a hot tub. The phone-ins are better because you can get more detail by asking questions on the phone. I try to do that on something large because sometimes, the description isn’t as complete as you’d like it to be. The products have been absolutely excellent and I'm absolutely pleased. I’ve shared DirectBuy with a number of people.

We went to the DirectBuy open house and liked what we heard. And we joined them in 2001 and we really used the buying options they had and they saved us lots of money. In Mississauga, we redid our bathrooms and kitchen and we purchased all bedroom furniture. And since we were here in Cornwall, we redid our granite counters, purchased all new hardwood floors, purchased everything for the bathroom, the kitchen sink, a range hood, and a lot of appliances and we just ordered windows for the whole house. The products were top of the line and superior than what you could get anywhere. But the membership was a little hefty and it would turn a lot of people off, but I liked getting the best of the stuff right upfront. DirectBuy does switch their suppliers, but they tend to find the better suppliers so you can trust who they get.

LaTosha was extremely friendly and helpful this evening. Although I was able to find some of the speakers that I was looking for online, LaTosha was able to find all but one item in her price list and is having someone contact the vendor to see if that item is available. This was such a refreshing and positive experience dealing with LaTosha. She walked me through the next steps in the process. Thank you for all your help.

Carla assisted me tremendously with researching a bathroom whirlpool tub. She remained in constant communication with vendors to help the right options for selection. Carla was very pleasant to work with!!

When we were gonna build a new home, we decided that we could take advantage of the discount through the manufacturer's list. So, I’ve been a member with DirectBuy for the last few years and we've purchased everything including appliances, furniture, and flooring. I've even had a nice experience with the carpet purchase. The quality of the products is good and the cost is fair. Purchasing is easy and I enjoy dealing with Megan up there at the front counter. DirectBuy is a good place to get good deals.

We’ve been DirectBuy members for close to 20 years now. We like the great prices that we were able to receive from them. We had mostly purchased window coverings and floor coverings and a few pieces of furniture. And most recently, I ordered some new deck furniture. Their purchasing process certainly has changed over the years. Now, everything is done through their website which is not as complete as it could be. And I know they’re working on that. So when there are brands that have items that I’m interested in and it’s not on the website, I just contact the customer service and they are able to help me that way.

We thought we could save money by purchasing our new furniture and appliances through DirectBuy when we were moving. And I've been a member for about 15 years now. It's a great service. You can get good prices for products with good quality. Plus they are improving their online experience, which was something I thought they needed to do when I first joined up anyway. The store that I joined up through has closed and it's been easier for me now that I can have things shipped directly to my house. We've purchased appliances, vacations, wedding gifts, furniture, jewelry, electronics and bedding. But it's very expensive to become a member. Most of my friends cannot afford it and that's the only reason I wouldn’t recommend it to a friend. I wouldn’t want them to feel bad about not being able to afford it.

Barbara ** was very quick to get back in contact with us, and very professional. Although we were very disappointed to find out the product is Back Ordered... that has nothing to do with Barbara. Thanks for the quick and courteous response.

We had a friend who was a DirectBuy member and I also became a member for the savings. We used to have the DirectBuy showroom here and that time we were building a house and they showed us around with the savings that we can make. We went for it, built the house and saved about $12,000. It's unfortunate we lost our showroom, but there's nothing we can do about that. Nonetheless, I've been with DirectBuy for at least a dozen years now and I've bought electronics and appliances. Right now, we're doing a basement rental so I got some plumbing stuff coming. I've got a bathtub and we're probably gonna get another TV for down there.

Called May 10 re status of order. Barbara put me on extended hold as investigation of my Mar 22 order showed it should have been delivered that day and she contacted my local warehouse to confirm. She advised she would follow up to ensure its arrival, which she did. We picked up the next day. Pleasant manner and great follow through. Thank you.

I've been with DirectBuy for eight years. We were about to do some renovations and we thought it would be beneficial. We bought different appliances, windows and flooring and it was good. I like the service I get when I’m there and how quickly the product comes. I also usually like the product that comes. I did price comparisons before I purchased and the prices were good. Some of the larger pieces I find substantially cheaper through DirectBuy. If you’re doing a renovation, it’s worthwhile going through DirectBuy.

She (Valerie) is on top of her game. Contacted me immediately after the ticket was opened. Got the relevant information from the vendor and communicated it back to me all the while coordinating a smooth customer experience with the delivery on the backend.

I checked online for status of my order. Started a "chat" with a customer service agent who advised that someone would get back to me when they had an update. Got the update on 2 days later so I am very pleased with the speed of reply.

DirectBuy has a variety of products available and good prices. They also have delivery service at home or at the location. I've become a member 10 years ago and I've made purchases for major projects like kitchen renovation. I've done cabinetry, the counter, the ceramic flooring, ceramic tiles for a bathroom and some plumbing, like faucets. My purchasing experience is very good and it’s easy to navigate the website. It’s easy to get the products and the return policy was satisfactory as they’ve been very good with a few times when I’ve had to return some products. Also, the shipping was done within a reasonable deadline.

I was with DirectBuy for a while and then I let it lapse. For 10 years, they had the fee covered and then the yearly fee went up drastically. I let it drop then and when they did a promotion on lowering the yearly fee, it enticed me back and it has been almost two year now. We've purchased lighting, laminate and carpet from them, but mainly, appliances for our kitchen renovation. The purchasing experience is totally different now than it was the first 10 years. They have closed our showroom in Birmingham. So now, everything is done either online or I make a phone call and talk to someone and discuss. But my experiences were very positive. They’ve done a price check on some things for me and found it even lower than the price on DirectBuy. They help me get information if I don’t see enough on the website.

My project coordinator, Rick, from DirectBuy has been very helpful. It’s my first experience using the Concierge service. I was just always dealing with the local store and doing things online. There's a project this year that he’s helped me facilitate and coordinate. It took a little more time for me to go look in local retail stores to see what I was looking for but Rick was quite helpful securing some things.

Jennifer ** is the classic definition of great customer service!! Listens, analyzes, suggests, reaches for additional info from resources and recommends. All in a timely professional manner. I will request her from now on! Thank you Jennifer for making my purchase experience so pain free!!

I’ve had different houses and I have some rentals. I’ve done some remodel work on the bathrooms and I used my DirectBuy membership for that. I also used it for furniture. I've been a member for 10 years since I was in Chicago and so far, their purchasing process is a lot better now than it used to be. But their website is still not user-friendly because it's confusing sometimes to find what I’m looking for. Other than that, everything that I’ve gotten from them has been good.

When I went to Direct Buy's showroom a couple of years ago, they made a presentation and it made sense. I had a lot of money back then so I decided to do it. It has saved me some money on household appliances, electronics and paint. Before, I had to go there and use the catalog. Now, it's different. I've got people who know me. I would look stuff up online and click then they would send me the link and I buy it. The quality is good and the cost is great, but then you get to shipping. You figure you're paying one price and then you pay the shipping and freight. I don't get that much of a big discount then.

Jan ** was extremely helpful and polite in correcting our Schlage order as the handle type I originally ordered was not available in my colour selection. She also placed our Ashley bedroom furniture order promptly and accurately. She was a pleasure to deal with!

When I was remodeling my house, I thought I could save some money with DirectBuy. I had to pay a big upfront cost when I started with them but for big projects and high-end items at reasonable cost, DirectBuy was worth it. I’ve been a member for 15 years and my purchases had been mostly stuff for Christmas presents and home improvement projects. The products were high quality, but I was really disappointed with the Queen Anne shaped tables I bought for the living room because the stain was very uneven. Other than that, I haven’t had problems with anything else.

I always check around to see what I can get in the retail market versus DirectBuy and usually, DirectBuy is better priced. But I was disappointed that they closed down the Victoria Warehouse, but other than that, the compensation with the concierge shopping on the phone seems to be working, so I can't complain. I've been a member for 12 years and it started when I was building a house and they had access to appliances. There were savings on those first appliances we bought for a membership.

I joined DirectBuy for savings and I've been a member for eight or nine years now. Since becoming a member, I've purchased major appliances and bathroom flooring. I've been really satisfied with my purchasing experience and the quality of the products I've gotten from them have been fine. Other people should join DirectBuy right away.

I became a DirectBuy member for cost reduction and for getting high-quality items. I could pay a mediocre price to get a higher quality item. I've been a member for 15 years and I've purchased furniture, lighting and my Shark Home Vacuum. I also joined the travel program a couple of years ago and we've gotten new credits from them for a couple of trips. Overall, purchasing from them has been an excellent experience. I've told friends that it's a great program. However, the entry cost is high and that's the only deterrent. When we got into the program, it was about $2,500. Now it can be $5,000 to $6,000. People should be building a new house or something like that to make the membership pay-off.

Jennifer ** has provided excellent service thru this order which involved model obsolescence by vendor, alternative item suggestions, price adjustment requests and order modifications! Her follow up and continuous communication, updates turned a potentially frustrating experience into just a minor snafu! Thanks Jennifer!

DirectBuy was at a home show I went to and because I own a home, I became a member. I knew that I would have a remodeling happening and it made sense to save money that way. Being a Direct Buy member for many years now, I've purchased furniture and have done a living room remodel, backyard remodel, and a wine cellar. Their products are of excellent quality and I use DirectBuy particularly for things that matter like for a family room and dining room. The purchasing experience is a little harder when browsing catalog because there’s so much information. Back when we had a showroom, that was easier because I can touch and feel and talk to someone live. But then again, it wasn’t always that easy when it’s time to go to that showroom. Still, if you own a house and you’re gonna remodel, you should sign up with DirectBuy.

I could get stuff for remodeling at a cheaper cost with DirectBuy and I had been a member for years. I like going into the showroom and looking into the catalog. It’s harder online to always look at everything. I had purchased lighting, cabinetry, hardware, appliances, and all of it. And the delivery was surprisingly fast and everything had been pretty decent. I would tell my friends to join DirectBuy because they would save money.

I just want to say how helpful Jennifer ** has been with my order. We are building a new house and she helped me research and purchase 80% of my plumbing fixtures. Even after the order, she has continued to update me on lead times and fulfill my requests. With future orders, I will be requesting her help. Thank you!

I am very pleased to say that when I did a quick partial remodel of my kitchen, Amanda ** was extremely helpful in finding exactly what I needed, and helpful with suggestions and things to consider for the different products I was interested in. Everything arrived at my home on time, which was a must to coordinate with the contractors' schedules. Thank you Amanda ** and DirectBuy!

Damaged order and replacement order - I just wanted the company to know what exceptional service that we got from Misti. Our original order came damaged and she handle the reordering process and kept us up to date on the new delivery.

I just wanted to take a moment to recognize Crystal for her services. It is difficult from a customer point of view to design a room without having a face to face with your designer as well as viewing all the options. Lucky for me, I knew exactly what I wanted and where I needed certain cabinets to be placed that would suit a bakers needs. Crystal made the process easy and was readily available whenever I needed clarification. Thanks to her, I was able to have my design within a week and already secured payment. Thank you Crystal for all your work. Can’t wait for my new bakers room.

It was years and years ago when we bought in DirectBuy and the value at a better cost appealed to me. We got windows, furniture and other stuff for the house. Buying from them has always been good as well as the quality of their products. The website is not always synced but whenever I email somebody, they get me the answers that I want and they’re prompt.

I purchased a leather sofa that had a damaged corner when it was delivered. I contacted the claim department expecting the best case scenario that I would get a patching kit. I was pleasantly surprised when Lorena ** went above and beyond my expectations and sent a replacement for the sofa. Thankfully, I had taken photos, which helped in the process. It is so refreshing to deal with a business that does what they say they will do and in a timely manner with professional representatives such as Lorena. Thank you Lorena and DirectBuy!!

We ordered product online that was delivered directly to our house. The product had shipping included and all fees were paid at the time of the order. Approximately 2 weeks after receiving the order we received an invoice from FedEx for Brokerage, Duty and handling fees. We contacted DirectBuy and they took care of it for us, no fuss, just great service.

I’ve been a member of DirectBuy since 1986 and the program is beneficial to us when we need products. We've purchased furniture and electronics and the quality of the products are fine so far. Some manufacturers are better than others and that's going to be the case whether you buy from DirectBuy or the store. Sometimes the shipping and the handling fee are a little excessive and make no sense. I've backed out on a few items when I put the numbers in. The price wasn't worth it. But there's also good savings like in the bedroom set we just bought including the shipping and handling. DirectBuy has always been good to us.

This is the third step in my research for flooring through DirectBuy. All of the people have been very helpful and Barbara ** has just delivered a quote for one of the brands. I was told to expect it today and this one is here. I am sure the other will be following. Thanks.

We joined DirectBuy in 2008 and we were in the process of building a new house back then. The type of products that they offered and the savings definitely appealed to us. We got our fireplace from them, and our central vacuum system, cooktop, dishwashers, stove, washer and dryer, and we also bought luggage, bicycle, dishes, and some furniture. Some of the items arrived broken and they had to be photographed and then emailed to customer service in Kelowna. We had to wait for the new product to come. For instance, when the cooktop came, two out of three of the grills were cracked. So it required a bit of patience and Kelowna's an hour drive away. The return process was time consuming.

D/B doesn't give prices on these logs. They showed and all outside vendors did not show 20 Inch logs I thought I needed. I spent time with a Concierges person that could not satisfy my questions. Frustrated I went to a local store (I know we are not supposed to do this). The pro in the store was hands on and proved to me I could use a 24 inch set D/B did offer. So I bought a different small item from the store as a thank you. D/B then sent me an invoice where I didn't save enough money to make my time worthwhile. I was told by the Concierges person the warehouse did not allow for pickup and a home delivery charge of $90 had to be added. I called a different Concierges person (Ashley **) who got rid of the $90 home delivery charge making the purchase cost effective. Without her assistance I would not have renewed my membership.

Jorge ** helped me today in getting details about a product I am thinking of buying. I couldn't read the fine print in the picture, and he bent over backwards to help me not only get a better image, but also he typed out the wording that he could see. Very patient and answered all of my questions. He's an asset to your company.

I visited one of DirectBuy's locations and friends of ours had been members. I've been a member for five years and we have used it extensively. I have purchased everything from carpentry, appliances and hardware. We did kitchens and bathrooms. We're doing a major renovation right now which is top to bottom for flooring and appliances and paints from Sherwin-Williams. When it went through to concierge, the representatives were very good. I'm happy with DirectBuy.

Marcia ** was excellent. Calm, unflappable, even though we had technical issues. At one point we were cut off and she called back immediately. She assisted me competently through the purchase especially with items I could not access through the website. Great!!

We've been one of the very first people that signed up with DirectBuy especially in Edmonton. So, we've been members for years, maybe 20 years. We decided to purchase a membership for value. It was always about purchasing the items at a better pricing than what you get retailed for. If you find something, you'd be able to upgrade to a better product for around the same price. We've had renovations and now we own two homes and we've tackled just about a bit of the whole bunch of things. We've done a variety of different things with them over the years. We've had appliances, furniture, car seats for our grandkids, dishes, pots, and pans, things like that. Also, our purchasing experience has changed a lot over the years. Originally, you can't use credit cards and now you can. Now you can do a lot of the purchasing directly online, so you don't even have to go into the store. It's gotten better in some ways.

The quote request was handled by Jan **. I was very please with the turnaround time (less than 24 hrs) and the provide quote was 100% accurate for the products I had requested (...on occasion in the past I've had to go back and forth with other agents). I very much like the DirectBuy website interface whereby when I searched for an item that didn't come up I had the option to submit the request to concierge - that was great!

We became a member when Direct Buy first opened. We were thinking about buying a house and we were looking at all the people that waited in the building at that time and they were all picking out a complete houseful of furniture and they were so excited about being able to get a good price on a bunch of furniture at the same time. We have bought a refrigerator from them and a mailbox. So far, we are happy with the items we have purchased. And I just saw on their magazine not too long ago that they're offering design services. I thought that was a good deal to have somebody come into your home, and help you to select your furniture and not have to worry about it being too big, too small, wrong color, that kind of thing.

Audrey was AMAZING in answering ALL my questions. She was so patient. I am new to DirectBuy so did not know how the whole process worked. Audrey walked me through everything and was extremely helpful!!! Thanks so much Audrey.

When DirectBuy first started here in Ontario, Canada, the franchise opened in one of our buildings. I knew the owner and I became a member. The whole concept was interesting and then once we got to know the system, how it worked, it was very appealing being that we were just building a brand new home at that time. So, it came in at a good time. We purchased everything for the house from them. At first, it was very frustrating to purchase from them because we were looking at a catalog except for looking at the actual items. You had to go to a retail store to see similar appliances to get a sense of what you were buying. And then, you had to go back to DirectBuy and purchase the items you were looking for. It took a while to get used to it. And we referred a lot of people to DirectBuy and it was the same thing. Once they got used to the system, it was worth it.

We have been members of DirectBuy for many years now, and to be honest many improvements to the online system have been made and there are some wonderful deals to be had. Unfortunately when our local showroom and pickup centre closed down, they changed the delivery location to Guardian Transfer. They're only open 8:30-4:00 pm, Monday through Friday. If you have a day job you're out of luck in getting any products that couldn't be delivered directly to your home. Not sure what they were thinking when they did this, but it's my biggest gripe when someone asks about the pros and cons of membership. It couldn't be any more inconvenient.

I was having renovations done at the house and I though DirectBuy might be a good way to get some discounts. I did the kitchen and purchased appliances, kitchen cabinets, and plumbing. Then for the bathroom, I purchased cabinets, and the sinks, taps, plumbing, and toilet. Then I ended up doing another renovation where I did an upstairs bathroom and I completely redid the main hallway with new flooring, and I've also done two other bathrooms upstairs.

I wanted to submit a high recommendation and a thank you for all the information and help that was given to me by Kayla **, a DirectBuy concierge rep. She was very knowledgeable, professional and friendly. I look forward to working with her again and would highly recommend her to others.

We pay DirectBuy the prices that we pay for wholesale. It's made it worth our membership. Most of our purchases were for home furnishing like decors, drapery, rugs, fitness equipment, appliances, couches and blinds. The buying process was easy. They're like what I would buy if I went to Home Depot or any other store. So they're great.

Going directly to the manufacturer or the retailer with no middleman would give us savings. We redid our kitchen and we saved an insurmountable amount of money for that. We also bought a dishwasher, stove, microwave and light fixtures and the quality is really good. It’s quite easy to do things online and it’s more economical to buy through DirectBuy than going to Rona or Home Depot. The only thing that's not good is that if you pay by check, then it takes 10 days to clear. And if you pay by credit card, then there’s a service fee on top of that. Also, when we first joined it, it was pretty good because we only paid a certain amount. But now, they have fees every year and we were not told that when we first signed up. But I would others the things that we saved on.

I bought a new home in Roseville and I knew I was going to furnish a bunch of stuff, so I decided to be a DirectBuy member. Since then, I've purchased $20,000 or $25,000 in shutters for the house. I also have 2 master bedrooms, a living room, dining room, theater room, bar stools as well as two to three rugs. My last purchase with them was for additional shutters which they installed two months ago. Recently, I just bought another $9,000 worth of Thomasville furniture. However, I was looking for a particular Thomasville product which DirectBuy had four years ago but now they no longer carry them. All they carry now are mattresses from Thomasville. So, I ended up going to Thomasville to buy it.

I have just purchased some carpet which was a very good buy, however because of your rather poor pick up and delivery options I now have to hire a vehicle and drive 200km round trip. The reason given to me as to why I cannot have the 2 pieces of carpet shipped to the Whitby warehouse is as sent to me by your agent which I have cut and paste as follows:

This morning I placed 3 separate orders with DirectBuy, over the phone, that were handled by Jenifer **. Jenifer reviewed each of the orders with me in detail (at the line item level) and confirmed all pricing/associated costs. In addition she addressed all of my questions in a very professional and courteous and detailed manner making the overall experience a positive one. Hoping that the order process with the supplier/fulfillment/delivery goes as smoothly as placing the order with DirectBuy went. I would also like to note that the quote turnaround time that has been provided by Maritza has been terrific.

We just had our Brookwood Cabinetry and KitchenAid appliances we bought through DirectBuy installed. The result... an absolutely gorgeous kitchen. With that said, we can't say enough about Crystal Barrios, the online DirectBuy designer we worked with. First, the kitchen she designed for us based on our space and taste was breathtaking. Then... she patiently helped us adjust all details to fit our budget; and finally and probably most importantly... she was there if we hit a bump on the road, always within reach, reasonable and fair. In conclusion, we love our new kitchen and Crystal made what could have been a daunting project an extremely pleasant experience. Because of her, we will now expedite the remodel of the kitchen in our second home. Who would have thought that kitchen renovation can be fun?! Thank you Crystal, thank you DirectBuy!!!

We were building our house and we used DirectBuy a lot. Everything's been great. But they don't keep their suppliers long enough. That's my biggest thing. We just bought a bed and then never can get sheets from them anymore because they didn't know what will represent the supplier. Their spreadsheets are different and it's not like you just go buy sheets at the store, you have to buy specific kinds of sheets. And they've moved the location out of Utah so I guess we will deal over the telephone for everything now. But I've been a member of DirectBuy for about 12 years and the customer experience was great. It was damn expensive to join but it was worth it.

3 stars rates the order itself - and the fact that half the order, the dryer, took a month longer than the washer and pedestals. However, the Merchandise Specialist Grant, provided an exceptional level of service, pushing the vendor and proactively keeping me appraised of the situation. Rating the support experience itself would be 5 start.

Over the past few days I've had several communications (via both email and phone contact) with Alyce **, a Renewal Specialist at DirectBuy. She couldn't have been more knowledgeable, considerate, patient or kind. She assisted me with my renewal and what a pleasure she was to deal with. For some reason, although I had previously signed up for membership "auto renewal" it somehow 'fell off' your system, therefore Alyce called me to discuss and assist me with my renewal. I also had to make a change to my membership profile, which Alyce offered to handle for me. Her follow-up to my situation was also incredible. I believe that if all your employees were as knowledgeable & courteous as Alyce, you'd be running the most profitable company in the US! Thank you (Alyce!) for providing me with such great customer service and such a pleasant experience!! My friends are going to hear about this, too!

I’ve been a DirectBuy member for almost 10 years and I've had a beautiful purchasing experience. DirectBuy has good deals and some things that are comparable with other websites or other companies. I’m gonna do some business with them in the future. Give it a chance. It’s a great company and you could save a lot of money.

We called DirectBuy and asked for a key. Two weeks before, we had bought a TV from Future Shop that we thought we were getting a good deal on. But when we went in to have our meeting with DirectBuy, that same TV was standing there for two grand less, so that opened a few eyes. We've been a DirectBuy member for quite a few years. When signed up with them, our house was brand new, so we haven't worked on any project with them so far. Then, after we sold our house, we moved into a brand new condo, so everything was fairly new and we didn't need to change anything.

We were going to have large purchases coming up and we thought DirectBuy would be a good deal. We haven’t made like tons of purchases, but we have made enough to probably make it worth our while. We’re just now waiting for notification on the most expensive thing we’ve ever ordered through DirectBuy. The website is okay, however, it is a little slow on its responsiveness. But for the most part, if you’re patient, it’s certainly better on a desktop. Also, the customer service has been really excellent. Every time I’ve emailed them, they’ve always gotten back to me right away. In order to make it worth their while, you have to be in a position to be in a state where you re going to be buying large ticket items. But then again, they have some jewelry things that are going on, too. So, a lot of times, I will shop that for presents. So, I’d tell my friends to work the numbers, and it has been a positive experience for us. I’ll keep my membership.

We’ve been members of DirectBuy for quite a few years and the purchasing and navigating experience on their site was excellent. I recommend them. I’m very happy and pleased with them.

I am thrilled with how quickly Jan ** dealt with my inquiries and to my complete satisfaction as well. She made sure that as a member, I received a better price than advertised elsewhere with an additional % off that. I'm a very happy member! Thank you Jan!!

Hello, I had the pleasure of working with Teresa **, a member of your concierge shopping team. Interaction with Teresa was fabulous to say the least. Her responses were very prompt, extremely courteous, and she even put me at ease when I expressed quality control concerns. Having worked in and managed customer service organizations myself, I am qualified to say that Teresa exhibits the epitome of excellent customer care. She is quite an asset to the DB organization, and should be recognized for her efforts. I sent Teresa a note of thanks already, and will also share this evaluation with her. DB should be proud to have people like Teresa ** on board, and trust that the efforts of quality individuals such as her are recognized. Keep up the good work, Teresa!

The merchandise of DirectBuy looks good. And we used to be able to go right here in New Jersey and pick up the stuff but that place is closed. So now it’s a little bit different. But we thought the quality and the price was good to be a member. And I got to pick out what I wanted. I have made purchases mostly for furniture and we booked some trips because I have DirectBuy Travel. Their website is good but it’s always changing so you got to keep up. But it’s fine. So buy from them.

Jan ** was very helpful. She had the quote and PO to us within minutes of the request. Best service we’ve received in all the years as members of DirectBuy. Looking forward to receiving our refrigerator soon.

Angela has been very helpful over the past 3 months in providing me with pricing, answering questions, arranging fabric swatches, wood samples etc. on various pieces of furniture for our condo in Phoenix. She has been very patient and extremely helpful and we look forward to placing our orders with Direct Buy in the Fall. Thank you Angela!