DirectBuy Reviews

I've been a DirectBuy member since the 80s or 90s. I got attracted to the discount prices that they've had. As a member, I've bought some home furnishing and the experience has been very easy and convenient. I also like the quality of the products I've purchased. It's outstanding for the price I've paid. I highly recommend DirectBuy.

We're very happy with the service we've been getting from DirectBuy. We were building a new country home from scratch and we knew we would get very good deals going through them, so we decide to become members. We bought quite an array of things through them, like all the flooring for the cottage, Goodfellow lumber. And then, we bought sinks, baths, toilets, furniture, bedroom sets, some mattresses over the years, tiles and our blinds as well and we got our kitchen made through them.

I liked the cost of being able to save money on things through a DirectBuy membership. So I signed up with them. I’m into products and things like furniture, electronics, appliances, kitchen stuff, and bathroom fixtures, so I have purchased a lot of stuff from them. My experience has been really wonderful and the only challenge is that the showrooms have been eliminated, so it is a little bit difficult to see the product. But with DirectBuy, you're essentially paying for good quality. Also, the delivery has been great. But if I compare it to Amazon where I have Prime membership, you get free shipping and it is expedited as well. It would be a nice feature to add some sort of benefit through DirectBuy.

DirectBuy's price and overall extra discount made me sign up for membership. I've been with them for more than 10 years now and it's been saving me a great deal. It's easy to navigate DirectBuy's website. I've bought furniture through them and I've been very satisfied with the quality of the items I've been getting as it is in line with what I’m paying.

I joined DirectBuy back in 2003 to build my house and I’ve saved $200,000 with them. I have done windows, blinds, flooring, stereo systems, furniture and cabinetry with them. Everybody I’ve ever talked with that’s doing anything much at all, I told them, “You need to join DirectBuy.” They’ve always been excellent. I was able to buy three-star furniture from them rather than two stars from the store because I still got it for less.

Whenever we buy from DirectBuy, it has been good for the most part and we have always had good luck with their products. My wife finds it easy to navigate the website and find products though sometimes it takes a while for them to get back when I wanna get a price. That aside, DirectBuy has really good quality products and the cost is a lot cheaper.

It seems that every time I contact Direct Buy, you have lost multiple brands. Not only that but there are always limitations on which items you can get from the brands that you do have. Having lost our local club was a significant blow because I can’t access catalogues and the concierge service just doesn’t come close to replacing that in person service. You don’t seem to have a complete list of products online, and it takes hours to get questions answered. I used to be a huge fan of Direct Buy but I just don’t feel like it’s worth the cost anymore.

Direct Buy has good deals and so far, I've been with them for 12 years now. I've purchased from them quite a bit of furniture, appliances, window coverings, all kinds of stuff for remodeling and updating, and I had a very good experience with them. However, to order online, they don't let you use American Express, but when you do a purchase order, they do. I hope we could use American Express for all purchases without having to do a purchase order type of thing. Nonetheless, I've always been happy with the products I received from them. It has very good cost saving for the quality and it beats the competition of going to a store. I've recommended Direct Buy to family and friends.

I gave DirectBuy a try and used that for Hunter Douglas blinds. Then we've done some major remodeling so I continued to use it for various things. I've bought rugs and light fixtures. Recently, I also bought outdoor kitchen things and outdoor furniture. I also bought knives and a lot of things all over the board, like clocks and decorative items. The quality has been good so far. But there is one thing I don’t like. I bought some rugs and the quality of them is not that great. But I didn’t do my research. If I'm buying an item and I'm unfamiliar with the brand, I would do a lot of research and investigating. Then usually, I look for something specific after I've done my research.

I have ordered many items from DirectBuy. This one was very late. When it was finally sent it the delivery service it took them two weeks for them to process it. I had made three phone calls trying to set up delivery because it was so late and the baby was due to go home. Very unhappy. The delivery company only goes once a week to my location.

I purchased a KitchenAid refrigerator in July 2018. It is now Sept 11, 2018 still no fridge, it was originally to be delivered July 29... We sold our fridge in anticipation of the new one's arrival, only to be told it would not be shipped until the 10/3/1018, would not arrive 'til 10/101018. Here’s the deal he we not found a cheap 200.00 fridge for our shed we would be in serious trouble. Today 9/11/2018 I was trying to cancel this order and buy a fridge at Home Depot to be delivered Sept 18 2018, and am told by the rep there is no guarantee they will refund my money... REALLY? At this point... I am so frustrated.

I wanted the savings on major home remodeling and furniture and we've used DirectBuy when we were replacing the living room furniture and the office desk. I purchased furniture from Drexel Heritage and it was very good. I also bought two desks from Hooker and they were both nice quality. Right now, I'm in the middle of a kitchen remodel. At some parts, products were really hard to track because of the way they changed the website. But that might be more related to the product, like as far as rugs, I had to keep calling somebody to give them the number and then they let me know if they had it. That was very difficult. But generally speaking, you can see what's available and the price. And for starters, that’s all you really need to see if you're gonna go forward with something or not. The purchase experience is usually smooth.

I've been a member of DirectBuy for a long time. When I moved to this area, my real estate agent told me about them and we became members because I had bought a new house and I wanted to do some renovations. Then my family moved here too. With DirectBuy, I could find materials for me and my family. I also own a business where I do renovations. I asked DirectBuy if I could buy materials for some of my jobs at the odd time, and I continued with them for the last 11 years. I got in when things were really inexpensive and the renewal fees were cheap. My renewal fees now have gone up considerably but it's still worth it in my eyes.

I want to thank Barbara ** with her quick response to my e-mail. Not only did she informed me on the Canadian manufacturers but also included their websites. I am not sure where our country is going with NAFTA but at the this time I feel I am better off buying Canadian products.

I was going to make renovations in my house and decided to be a DirectBuy member. Buying from them went very nicely and everybody is very helpful. However, sometimes we cannot return the product if we don’t like it and we’re not ordering certain products because of that. They provide insurance for appliances but they don’t offer that insurance in the province of Quebec, only in Alberta. Also, there’s a travel agency with DirectBuy and the person that we talked to when we called was in a hurry and was not very helpful. Other than that, we’re very happy with the quality of their products. I'm renovating my kitchen and the bathrooms. We’re doing the kitchen this year and we’ve redone one washroom in the basement. There’s one more washroom to be done on the second floor. I would tell others about great deals they can get with DirectBuy if they want to renovate their kitchen or other areas in their home.

We were in the process of a move and the house that we moved from burnt down. We needed a lot of furniture and we got into DirectBuy. We have been members since 2007. I used to go in the shop and look through the catalogs when purchasing from them. But I’m getting better at doing the online stuff and doing the concierge with the equipment is nice. We bought mattresses, washing machines, tables, chairs, and bedroom suites. The quality of the merchandise has always been great and we enjoy it.

I’ve been a member of DirectBuy for several years. I've purchased furniture items and television through them, and the products have been fine. However, with my recent order, we are missing one of our chairs. I've contacted customer service, but it's been five days and they still haven’t gotten back to us about getting us the fourth chair.

I have purchased cabinets through D/B in the past, and installed them myself, to help increase value and modernize our home before selling. This was very productive, and the house sold to the first person who looked at it! I'm installing kit, bath, and laundry cabinets in our new home, the ordering process was easier than in the past, Crystal ** was very helpful and professional, worked diligently and helped me work out all of the complicated details. My kit design has a corner refrigerator and was a tight installation. The kit/den combination is a very popular design/build concept and the refrigerator being the largest appliance by far is one of the main focal points. Crystal made the whole process easy and in a timely manner, very friendly and personable, I wish more people could as professional as her.

The order process was pretty simple, although I used GreenSky financing for the first time and that was a little more "complicated" than I thought it should have been... But it all worked out. The order seemed to take a little to be fulfilled than I thought it would. The order seemed to have been "lost" for a week or so to where I had to contact DirectBuy customer service and they tried to track it down. They did and I was updated... Total process to sort this out, about 10 days.

We went to DirectBuy's showroom and they had deals on furniture. Their reps also told us some things which made me sign up with them. Using their website has been great. Since becoming a member in 2010, I've bought clothes, jewelry, and furniture and everything I've purchased has been good. The price is also good. And although you have to be willing to make the sacrifice for the upfront cost and have some projects that you’re gonna make it pay for itself, being a DirectBuy member is a good deal.

I have been working with Jennifer ** on some theater seating and a sectional sofa for our basement. She has been very helpful with pushing vendors to provide material samples, as you can imagine it is difficult to purchase furniture site unseen but Jennifer has been very patient and professional. She is the my go to person at DirectBuy.

I was building a home and was getting prices on plumbing fixtures. I sat down with the DirectBuy people and priced out what I wanted to do. I was able to save enough on one fixture to pay for the membership and I made all kinds of purchases. Most of them were furniture, homes appliances, plumbing fixture, windows, and doors. The shopping experience and the way the concierge handled it has vastly improved as opposed to five years ago. Their follow up was good, too. However, their website was a little iffy. I didn’t think the graphics were exceptional and the search function was a little cumbersome. Also, their categories for products were a little confusing at times. Other than that, DirectBuy carries some junk and some good stuff but their cost has been more than fair, plus I got what I paid for and more. DirectBuy is great and I have told everyone I know about it.

I've been a member of DirectBuy for quite a while now. I live in Canada and a lot of times we have product selection that’s absolute crap. DirectBuy gives me access to manufacturers' full catalogs and I get everything at a good price. Finding the products I'm looking for and navigating through DirectBuy's website are very easy. I just use the search function when I'm looking for something and I can usually pop it up quickly. The quality of their products is outstanding and the quality compared to the cost is excellent. That's why I keep my DirectBuy membership. If you want anything high end, there's usually a huge premium when you buy it locally. So, DirectBuy is a better way to do things.

We did the whole presentation deal with DirectBuy, joined, and we've been members since 2007. We love renovating homes and we liked the cost savings. We've purchased mostly home renovation products, like tile, wood floor, and carpet. We recently did blinds too. Purchasing is easy. However, the showroom is too far and it’s almost a three-hour drive to get to, so it’s not worth it. The one close to us recently closed so we do all purchase online. If they could open more showrooms, that would be awesome. Also, the mobile app is horrible. I hope they would allow viewing more results per page. It’s even slow. Four will pop up if I'm looking for floor tiles, but there’s over 5,000 if I go online. So, it’s just dated.

Regarding my experience speaking with Karen **, I will say that she was great and very helpful. She gave me feedback in a timely manner. She was friendly and ready to be of assistance. However, regarding doing business with DirectBuy and saving money, I will give my experience a 1/2 star rating. DirectBuy has repeatedly disappointed me with products that are unavailable or certainly not lower priced. I feel I do not save money. (Well, I guess in one way I do save money because the products I want to order are unavailable.) I will probably not renew my membership.

I learned about DirectBuy by going online looking to purchase a specific item on the internet. I clicked on something, ended up getting an interview to go in and found out what it was all about and have never regretted it. I chose to be a member because of the prices and discounts that I would be entitled to. My initial purchase was a Panasonic microwave. I completely did over our kitchen and all the windows in our house. I recently bought a dishwasher that’s being installed today and I’m waiting delivery of a new sofa. The website part of the purchase is fine, but the customer service part of it is what’s exemplary.

I was looking at the quality of the suppliers of DirectBuy and comparing the pricing. I built a home and used them for tiles, windows, kitchen hardware, furniture and anything it takes to build a home. The only thing I don’t purchase through them is jewelry and travel. I’ve been very pleased with them. It’s not some place wherein if you’re gonna order, you’re gonna get it overnight or in a week or two because they’re cutting out some of the middleman there from that direction. Yet, I’ve never had any problem.

This order (Sunpan) took a long time. Jenifer ** was the only one that was able to straighten out the process and get it done. I had been waiting 4 days (3 business days). I had the pricing on day 4 but the shipping needed to be change. I was then told that I had to wait another 48-72 hours. It should not take one full week to get an order corrected. Jenifer ** came in on the 3rd day and fixed the problem. She has been great to work with. I have done other orders with her.

I was really skeptical at first. There's so many scams out there. Then I went to one of the open houses, knew about savings and then doing a bit more research myself I decided to be a member of DirectBuy. I made purchases when I was building and doing some renovations on the house like with the flooring and toilets. Recently, we bought a fridge and microwave. We got from them everything related to a house and then some furnishings, like couches and coffee tables.

I’ve been a member of DirectBuy for 10 years. I decided to be a member because I get things cheaply there. I go there for better products and I've purchased their things for renovations, outdoor teak furniture and things like that. Purchasing in the early days before they became more web-friendly was very difficult. You had to go physically at a location, and you had to sit there with the books. It was really difficult and cumbersome to do. Now that they’ve moved more towards their website so it’s much easier to do. I think what is a little bit jarring at Direct Buy is all the handling fees when you finally add it all up. It is still a good deal but not as good as it seems in the face of it. Nevertheless, I would say to a friend that it’s worthwhile making the initial investment in DirectBuy if they will be spending a lot of money on things like cabinetry and all the things needed for a renovation because they'll save money.

We have been a member of DirectBuy for 12 years and we debated about renewing because they didn’t have the products that they used to have, which was quite disappointing. However, since we were gonna be building a new house, and we saved quite a bit of money previously from buying products through DirectBuy, we renewed our membership with them. When they had the local store here, the buying experience was really good. They brought the store back but it is not the same as it was before and I'm not nearly as happy with the way they are set up now. Before, they had all kinds of catalogs and you had an index on the front of the catalog that would show their multiplier because most of the catalogs had a retail MSRP price, and they took the multiplier to find out what their price was.

Marcia **, the Concierge Agent who dealt with my questions regarding my order for two lamps from Elk Lighting that I placed about a month ago, was most helpful. Her response was informative, and helped me understand the order situation better. Her email was also very professional and well written, features that were very much appreciated. Thanks, Marcia!

We were building a home and using the membership from DirectBuy, we purchased windows, doors, interior and exterior plumbing, cabinets, floors and other furniture. I worked directly with the two owners, Paul and Mark, and they were phenomenal, helpful, gave great suggestions and did troubleshooting. The overall quality was fabulous. If people are just gonna remodel a bathroom or do some minor repairs, they should go to Home Depot or Lowe's, but if they're looking at doing good products and major projects, then the membership fee with DirectBuy is worth the value.

I became a member of DirectBuy seven years ago. We were building a home and it was a good fit for us. We have had numerous purchases using my membership such as kitchen cabinets, granite countertops, appliances, and flooring. We also had vanities, light fixtures, and plumbing fixtures -- everything that we need in a home except for furniture. Our last purchase was a pier for the lake and right now, I'm inquiring into some log cabins. We've loved the items that we've purchased so far and they've been great. However, I miss the showrooms that I used to go to in Bloomington, Minnesota. I enjoyed going there and looking through the catalogs and seeing floor samples and the samples of the rock and faucets.

I became a member of DirectBuy in 2006. At that time, they were advertising for the memberships and I was doing renovations to my house. I needed a kitchen and I thought that to see what it was gonna cost. I priced it out at Sears and strangely enough, the kitchen was around $10,000. However, at DirectBuy, it was $5,000, but the membership cost me $3,000.

The missing star reflects the amount of time I was limbo totally unaware of the status of my purchase. The other four stars are represent the ease of purchase, the price comparable to anywhere else and the customer service I received from Erika and Valerie. The biggest downside to this purchase was that the order went over a month without any recognition or notification that someone was working on it. Then I had to track the shipment down with the help of the DirectBuy Home Delivery Team, but even they had to take a moment to find it. It seemed as though someone had dropped the ball along the way and my furniture sat in a warehouse one week or more too long. Without the communication from Valerie and Erika I would have been much more upset and disappointed. Thank you Home Delivery Team.

We started with DirectBuy when we lived in Maryland and we thought that they were very nice. They had the shelvings and different things, and we were able to go and see products. We liked DirectBuy. They had top quality things and I was very excited when we first joined. We bought a niece of mine a china as a wedding present and when my neighbors needed a washer and dryer, we got it for them and they have been using it now for about 12 years. They love it and can’t get over it. We also purchased cabinets and different household things from there, and they are all very nice quality. We bought some bedroom furniture in the past as well and they were among the first things that we bought with DirectBuy. These are gorgeous oak and they’re premium furniture. They were $10,000 in the showroom but they were $4,000 at DirectBuy so we made up our initial $6,000 right off the bat.

Jennifer has been really great with helping me get information that wasn't available in the product description for the faucets I'd like to order. I needed to know if they had brass fittings and she contacted the manufacturer and has offered to follow-up with them regarding the bathroom faucets once I narrow those choices down to match the kitchen one. The information she provided has been very helpful and I will be placing an order soon!

We've been DirectBuy members for a lot of years now. We started when we were furnishing some homes. We thought that it would be a good idea to join to get some discounts. We've bought a lot of furniture from them and some occasional household-type stuff, and everything that we've ordered has been of really good quality. DirectBuy is definitely worth it if you're gonna be making some major purchases. So make sure you're planning on taking advantage of it because if you're buying it to buy the occasional thing, it isn't worth it.

I did a concierge order for a 2nd suitcase (1st I did online), and I was very grateful for how pleasantly and quickly Jenifer ** processed my order. Service like this keeps us coming back to DirectBuy.

I had a house fire and had to replace everything. I went through DirectBuy and the savings were good, so I stayed with them for the last 15 years. I bought furniture for the whole house, and dealing with the people there was a very good experience, and the deliveries were good as well. Most of the time, I went to their site, went through the catalog, picked out what I liked, and then I actually went to the stores, looked at it to see if it was really what I wanted, and if it was what I was looking for, then I went back and ordered it. My orders usually arrive not more than a couple of weeks. They would bring it in to their warehouse area and then I would pick it up and take it home. The quality of the items has been good. I haven't replaced any of it yet. I've saved about 25 grand through DirectBuy and I’ve told quite a few of my friends to try it out.

I was very pleased with the people that I dealt with at DirectBuy. They were polite, very helpful and always attentive to what my needs were and to what I wanted. I had dealt with DirectBuy when I was doing real estate almost 20 years ago. Then they sent me a free trial to check them out again and up to the point of delivery, I was very satisfied. It took two weeks of scheduling and rescheduling to finally get my chair in. I even sent an email to Tam because she knew of the problem I was having with the delivery company. And through coordinated effort, we finally got them to deliver. The driver called ahead of time to let me know that he was going to deliver that day. He came all the way from Austin to deliver and he said that they had lost a lot of people who were fired. I had a feeling that what I had ordered was probably sitting in someone else’s living room.

Barbara ** has been helping me a great deal. She has been prompt and helpful with all of my questions. This has nothing to do with her but my DirectBuy experience... It is frustrating that there are no convenient design centres near me. I still don't know whether I can pick up from the Brampton warehouse (I live in the Bolton area). Markham and Mississauga are very far and inconvenient for me.

DirectBuy's cost is right on and the quality of the products is really good. I've bought building stuff like tubs and showers and more recently, I bought appliances. The purchasing experience through the site has gotten better and easier. At the time that we joined DirectBuy, we were building a house and because of the discounts, it looked like it was something that could work for us. And it is good.

When we were renovating our house, we joined DirectBuy so we could get things at a better price. It has been over 10 years now since we've been a member and our experience has been good. Their customer service was phenomenal. I had a problem with an oven as it wouldn't shut off and then when I put on self-clean, it burnt my cupboard. I called the guys from the oven company who then came. However, they said, that they do not know. Another guy came and said he, too, did not know. I called the DirectBuy office, and they told me to bring it back in. We brought the oven back in and they shipped it back. Then I ordered a new one of a different kind and I got my oven back. They got me my money back, too.

I have been with DirectBuy for over 10 years. I like that we can get good prices on stuff. We have moved twice and built a house, and we have had some pretty large purchases. We've used them extensively for most of the stuff that we normally have to deal with -- flooring, furniture, appliances, bathroom stuff. They consistently offer us the best price point. The products we have bought are of good quality. We were buying all named brand stuff. They offered before and then briefly dropped. Now, they are offering it again, an extended warranty on the appliance and stuff we’ve purchased. That is always been beneficial. However, the buy-in was a bit steep, and that was why most of our friends never purchased a membership. But, we are at that point of just renovating our house, and we did the math and we saved the cost of membership buy-in just on the design of our kitchen alone.

Maria ** responded quickly (~3-4hrs) to my early morning online inquiry. It was useful to know quickly that the item I was interested in was not carried by DirectBuy. That allows me to move on and pursue availability and prices elsewhere. Maria also took the time to make an alternate suggestion from the DB catalogue however it was not suitable for my purposes.

At the time that we joined DirectBuy, it made a lot of economic sense. We were building a home and needed to source a lot of plumbing fixtures, lighting fixtures and furniture. Then I always take a look every year whether or not it makes sense economically to continue and so far, we've been able to justify that path. We have a secondary residence and we’ve also continued to update stuff periodically. We also do stuff over the course of time, like if we couldn’t afford to finish the basement before. We've been members of DirectBuy for over 10 years and right now, the cost of maintaining the membership is not so prohibitive.

I was very happy with the service I received from Concierge Shopping Agent Barbara ** but unfortunately the product I was inquiring about was substantially higher in price from DirectBuy than other retail outlets. Your List price started at $4.09 sf VS $4.39 sf at the Flooring Store. After DirectBuy Club Handling, Freight, Vendor Service Fees and Tax, ends up at $5.85 sf vs $4.61. Thats a lot of $$$ on 1000 square feet of vinyl flooring ($1228 more).

My husband and I have been DirectBuy members for 17 years. We thought the program would be good but the sales tactics were heavy-handed in the showroom. We were DirectBuy members when they still had a showroom but we caved. And then we became members but didn’t really use the program for a long time. The showroom hours here were very inconvenient for people who have jobs and I was overwhelmed with all of the catalogs. When they closed the catalog store, they offered the opportunity to work with a designer. There was one hour’s worth of free consultation with the designer and we took them up on that.

We buy furniture from DirectBuy and they have good pricing. I've been a member for at least ten years and I've not had issues with the furniture I bought. They used to have a showroom here, but it has been closed, so now, we have to do it online. We call them if we have any questions and they have been great.

I’ve been a member of DirectBuy for many years and like the good savings they could offer. I do my research and buy things that are good deals at DirectBuy and if they’re not, then I won’t buy them, but generally, the pricing has been very good. I've bought lots of furniture and just installed a kitchen from them as well. The purchasing experience has been very good and I’m happy with the products I've bought. While their website is not perfect, it has improved a lot. I’d tell friends to sign up especially if they have a big project going on.

Hello. I have worked with Dean on 2 kitchen projects and he has gone over and above to make the experience great. He is very knowledgeable in the products and helpful with anything I asked of him. I would recommend him to all my friends & family.

Refridgerator down not even 1 year old! Members and people who want to purchase a membership BEWARE. You might save a couple of bucks but long run if your stuff breaks or you change your mind about a color you will be stuck. My 10 month old fridge stopped cooling all of a sudden, my food has all gone bad I am still waiting for the manufacturer to come out and service it cause they cancelled the appointment the day before. I also had problems with my stove that could have blown up same age because of an electrical blowout in the bottom that was eventually replaced. So are we receiving new or refurbished I'm not sure. Do you really want to take a chance? maybe you will be lucky, I was not. I'm still waiting. If they are selling goods then DirectBuy should back them.

I’ve been with DirectBuy for more than nine years because the cost savings are significant. The first time we purchased from DirectBuy was when we built a new house. Then the more recent purchases have been for renovations and upgrades. We've mostly bought appliances and electronics. We also purchased carpeting and some furniture. They are efficient and the purchasing experience is very good overall. I wish there was a broader choice of products but I’ve always found what I wanted or a very close equivalent so I’m happy. The staff has also helped me identify what I was looking for, and they've been helpful and knowledgeable. The products are fairly well-priced and the quality of the products is very good. The one thing that could be improved is delivery times. It could take anywhere from a couple of weeks to six weeks. But it’s a reasonable trade-off for the decent price I’m getting. I strongly recommend them.

We moved into a new house and we needed to furnish it. We were living then on another state and at that time, DirectBuy had consignees in some states and there was one in Albuquerque. We looked at the prices that DirectBuy had and we pretty much wanted to be members because of the discounts that we could get on quality items. We bought a dining set, two living sets, some appliances, lights, dishes and whatever we could decorate a house with. They were good quality because DirectBuy carries items that are high-end and from the middle range to the less expensive ones. At that time, I was able to get my Wolf Cooktop on one of the stores there because DirectBuy allowed the local agents to have a special contact with a local appliance store where we were given a small discount, so we took advantage of that.

I am so glad I have an opportunity to rate my experience with Jenifer **, She is the most professional and helpful DB concierge that I have worked with. She is really helping me out (Bathroom redo). I wish I would have known about her a long time ago and wish she could have helped me with my whole house. Thank you Jenifer!

The website is good except everything’s not shown and it would be nice if everything that’s available to us was listed. If you don’t see everything, you go on and look through the books. There’s a lot more that you can see in the store than what you can see in the website. Also, we’re over an hour away from the warehouse and it is closed Sundays and Mondays. It’d be nice to be able to go there not right after work. We would get into Ottawa and it’s rush hour.

I had an absolutely unacceptable experience with this company! I ordered $7883.46 of Hunter Douglass Silhouette window treatments via Direct Buy/Decorview for my new home on May 12, 2018. It is now August 8 and I'm still missing two shades and one is broken (has been since day one), and the replacement has yet to be installed. Their installer of choice in our area, Topps Installation of Highland, MI, has been rude and uncooperative. They arrived without two of the shades, claiming they were lost, when in fact they did have them as the manufacturer had proof they were delivered with the rest of the order.

In 1984, DirectBuy had a $1,200 membership and I was buying an '85 Corvette so I went to a meeting. They happened to have the stereo system I was gonna have installed on my new Corvette. I saved enough money on that to pay for the membership and I've been a member ever since. But it's tougher to buy stuff from them now because they closed all their showrooms. It used to be that you could go there, touch and feel the items, talk to somebody and get your questions answered. But now, it's all on the Internet. They do have their concierge though.

This is the second time I have bought cabinets through DirectBuy. The price was ok but the service through them is terrible. You have to sign that you are responsible for everything and they can send you product with all kinds of mistakes. On both orders they shipped things that were not as per the drawings signed, then said, "Nothing we can do about it. We will give you a credit." That is only good if you have another easy source for a custom made part.

Requested additional information before ordering a sofa as the website listed the dimensions as over 1000". Barbara ** responded and provided all the requested information plus protection plan info and even a 'cash back' option which I was completely unaware of! I had some follow up questions and she got back to me ASAP and addressed all my inquiries.

My husband and I and my brother and his wife joined DirectBuy in 2003. We were building a new house and we needed everything - doors, windows, carpeting and flooring. They were able to provide high-end appliances which I wanted. I built three houses and I've used them for all of them. I'm an interior designer and I used to go in and look at some of the merchandise when DirectBuy had a brick-and-mortar store. Now, it's everything online. Unless you're able to do your homework, it might be hard for the average person to shop online for large pieces of furniture that are expensive because they don't know what they are looking at in the quality. I tell my friends that they have to go to a store, see the brand and make sure it's on DirectBuy.

I have to say all of the people I've talked with from buying our appliances to making our flooring order and car seat order have ALL been AMAZING. I'm so impressed!!! Your business is standing out from the crowd. Congratulations and Thank You.

We've made a lot of purchases over the years that we've been members of DirectBuy and our experience has been the same all along. When we first joined, there was a center in Windsor which is within driving distance from LaSalle where we used to live. It was nice to have the showroom there so one could see all the samples. But now that we live on the Michigan border, we don't have a center close by so we started going to the one in Michigan to look at samples. But then that one closed as well so the closest one is in London which is two hours away.

I was renovating and became a DirectBuy member. I've been a member for many years and I did tons of purchases with them including appliances and plumbing fixtures. Their percentage could be a little lower though and you need to buy a lot of stuff before you sign up. However, the purchasing experience is now wonderful. Before, it was awful. The quality of the products I received is also excellent.

Fay was very helpful, caring and understanding for a recent purchase order that has just gone on an even better sale through our membership. She answered my questions to the best she could and seemed to look out for the best interest for the member themselves. Can't wait for the responds.

Brianne was awesome. We didn't have a clue on which mattress we should look at and with her expertise we have narrowed it down to two different ones. It is very difficult to pick a mattress because it's such a personal thing but she did an awesome job!! Thank you Brianne!!

Anyone looking at the cost savings, be aware they compare MSRP to theirs which is not what items truly sell for anymore. I have been a member for close to 10 years, I let it lapse last year until they offered me a renewal rate of half, and I regret even renewing at that. I don't know what rates they sell at now for membership, but I was 24 when I bought into the company at a 5k+ mark, and later at a 2k+ mark for their travel program, which is like the first, high pressure sales filled with unkept promises. In addition to those costs the renewal cost went from 100 a year, to 200 a year x2 because I had travel now, now my most recent statement is 300 to renew for this year for just the main account (I canceled travel after I lost "free" vacations that I was told didn't have expiration dates).

When we were buying our first house, DirectBuy seemed like a good deal and a good way to buy products. Now, we’ve been members for over 20 years and we've mostly bought home furnishings like patio furniture and also some wedding gifts, like crystal things. We also had a big purchase ‘cause our house flooded after Harvey so we needed to replace most of our furniture. We purchased furniture for several rooms, bar stools and a coffee table. The experience has been very positive and we really liked their newer online system. You can search online, look for what you want and see what it costs. But although they might have a couch in five different colors, you don’t see them all together when you're looking at the couches. There are some small user interface things that could be improved. But generally, the site is good.

Most of the time I go to the club of DirectBuy and order, but I wish they would have more diverse product options online. It doesn’t appear as though they have everything on there but I've stayed with the company for a long time because of the price and the quality of the products.

We were renovating and we've purchased everything about construction stuff, windows, doors, ceramics, furniture, kitchens, and bathrooms from DirectBuy. We live in Ottawa, so I like the fact that there is a show room that we can go to and we can speak with a live person as opposed to doing everything online. It's good as well with the companies that they have in Ottawa that we could go to. And the quality of the products is good. The only thing that I don't like is trying to find something in a brochure since it's difficult to see what it's like in the picture as opposed to seeing it in person. So I go out looking for what I want in a store, and then I go to DirectBuy to see if they have it.

We had three young boys and we needed furniture and appliances. We also renovate houses and we thought DirectBuy was a good thing to get into to get some better deals. But one time, I bought a kitchen table and chairs and there were so much online. I was really overwhelmed. So I just watch for the deals. When the catalog comes out, I purchase stuff from the sales there, which is nice. Their website may not be as user-friendly as some sites I’ve been on but it’s got a lot of options, more than I expected to have. In fact, there’s so much available through DirectBuy that we weren’t able to utilize everything but we sure try to.

I've been a DirectBuy customer for eight years. We have built an entire house and we bought everything from exercise equipment, lighting fixtures, water fixtures, and faucets. The biggest thing we bought were all our cabinets which were beautiful. And also, we were just fixing to order a whole house back-up generator. The items I purchased were directly from the manufacturers. I would have bought appliances or kitchen appliances, but the local appliance dealer here matched all the pricing. And by doing that, they also service them. I saw the long-term benefit of having the actual provider of the appliance carrying the maintenance on them as well.

We have been a loyal DirectBuy customer for over 10 years. During that time we have purchased beds, 5 Kohler faucets, 6 new toilets, granite countertops, chairs etc. We always received our materials in the time given by DirectBuy sales staff. Now we ordered a new bedroom set from Conrad Grebel Furniture Company in the first week of April 2018 and were told it will take 12 weeks to receive and have the additional "White Glove Service".

Today I initiated a chat conversation regarding questions I had about a possible order for an American Leather sofa. I was lucky enough to be connected with a lovely young woman named Brianne. She was OUTSTANDING and I just wanted you to know!!! She not only helped me with those questions, but worked to solve two other issues I had. She's really terrific and should be commended for her excellent customer service.

I tried to order a Polk subwoofer online, but the website said I had to call in to complete the order. Marcia answered my call. She was very pleasant and efficient, and within minutes my order was processed and confirmed by email. Marcia made the order simple! I will use the concierge service again, if all the agents are as efficient as Marcia.

I saw an advertisement for DirectBuy a long time ago and we were under new construction of our home at the time. Mostly, I bought furniture, lighting, kitchen and bathroom faucets, carpets, area rugs, patio furniture and virtually everything. We also got my kitchen appliances twice because we put in the kitchen and after a few years of just being a rec room, we put in a kitchen downstairs. So the appliances we ordered upstairs went downstairs, and I ordered new appliances for my upstairs kitchen. We also did my kitchen and bathroom cabinetry through DirectBuy.

We joined DirectBuy almost 30 years ago when we lived in Dallas and they had a showroom full of catalogs. We looked at some items and compared what they would cost at stores and it was a good deal. I paid $900 to join 30 years ago but we didn’t have to pay anything for the first 10 years. We got good prices and big discounts not on everything but on lots of things especially furniture. In those early years, we bought couches, an entertainment center and we furnished the baby room. I would also occasionally buy Christmas gifts such as pots and pans. We also got a good deal on a bunch of cabinet trays through them.

We had some damage to the fabric to our Rowe Sectional (Chaise) in our vacation home and also to our Klaussner's Power Reclining frame for my primary residence. Klaussner is no longer participating with DirectBuy which made things more complex. Your wonderful Representative, Mahogany in your corporate call center in Indiana was not only charming, understanding, but highly proactive and efficient. She explained what I needed to do in terms that I could easily follow, emailed me with all the paperwork I needed to pursue my issue directly with Klaussner and the extended warranty issue with Montage and did all of it with charm. Being conscientious of my time, she promised to call me back when the emails and PO's were sent rather than keep me on hold. I have never had anyone call me back to double check that I received everything they sent. Fantastic!

PSB Speakers. I have had several dealings on the phone with Barbara ** with multiple changes to my ticket and she has been great and easy to deal with. I will be reaching out to Barbara as I proceed with building up my ideal Home Theatre project which is in its draft phase.

I liked the savings you get out of being a member of DirectBuy. I heard about them through a friend and I signed up with them since around 2000. So far, I bought a deep freeze, the area rug, and some furniture from their clearance center. I had a really good purchasing experience. However, I'm lazy so I had difficulty in knowing brands and having to go to a store when I wanted a closer look at the furniture I was purchasing. The process can be tedious and you have to put more thought into it when you're going through DirectBuy, which is a very good thing because you're not spot buying. It's just that I'm typically a spur of the moment shopper. All in all, being a member is a good investment. And if you want to get a high quality product at a decent cost, you go to DirectBuy. All the items that they sell are high-end.

Ami ** was courteous and contacted me through email. However finding out information has been slow. Not due to Amy. I have spoken to 3 different people regarding this order (KitchenAid). 1st I was on hold for 35 min but received a phone message later that there was some technical problems. The fellow that left me the message was very courteous and explained the reason. 2nd I called back and spoke with another operator that could not provide me with a depot on Vancouver Island until I actually placed the order. Placing a order should not take 4 or 5 days to find information regarding price and delivery.

When I ordered my furniture the estimated delivery was four weeks. Later I discovered that was the shipping date. It has now been 7 weeks and it is, as I understand it, still at the Freight co and they can’t even promise it to be shipped next week. DirectBuy said they would wait until they have a truck load. I paid shipping and wasn’t told it could be 4 weeks to 3 or 4 months depending on the truck load. I was pleased with the price but I have ordered several thing cheaper due to tax and shipping from other suppliers. Beware. Not what they used to be.

I've been a DirectBuy member for 12 years. I liked the idea of buying merchandise at a reduced rate and also, we liked that DirectBuy is on the upper scale of things. They don’t sell cheaper stuff. We just ordered a whole new kitchen, the fridge, stove, dishwasher and microwave from them. And we’re waiting for it to show up. We also bought a flooring, some bedding, the bed and appliances from them. What we got from them are all brand name stuff, and even above stuff that you normally wouldn’t see in a normal department store. There are names in there that people have never heard of, and that’s because it’s more expensive.

I signed up with DirectBuy 10 years ago, but I only stayed as a member for my initial first year when I was doing a remodeling in my kitchen and bathroom. I needed new appliances and it was a great deal. And back then, the membership was expensive and it was like $5,000 a year. But I got a $60,000 kitchen for under $20,000. So my $5,000 was well spent. It’s not nearly that expensive now but they’ve changed.

My husband and I were planning on building a house so we joined DirectBuy to get all the discounts. We've been members for nine years now and we got a DirectBuy travel membership so we’ve gone to the Bahamas. The membership was quite expensive, but it works in the wash at the end. We have also purchased two vehicle flooring. Purchasing is easy if I do it online but some of it is a pain if I have to go into the city to order because we live two hours away from Calgary. Nonetheless, they have good quality products for a fairly decent price. So, DirectBuy is worth it.

I live in a condo where there was a DirectBuy in the industrial park right across the street from my house, but it closed a while ago. I used my membership when I bought some rental properties in the Outer Banks and furnished those. Most of the stuff I bought were furniture, home flooring, and lighting. I also did a kitchen at one of my properties.

I bought a lot of stuff from DirectBuy for my previous home. I changed my home recently and I also bought all the stuff for this house from them. My purchasing experience was excellent. They have a very good pricing and it's very easy to find products that I'm looking for. But they don’t carry some products that I want to buy. They should have more companies and more products especially in appliances. Other than that, I’d recommend them. And if people would ask, I'd tell them to join DirectBuy immediately. If they need some very good pricing, they should go for it.

We used DirectBuy years ago when it had a location in Kingston. We were doing a big renovation then and we bought a lot of stuff from them. We just moved and we’re doing another renovation, and I got an email asking if we would like to try them for six months for $60. I said, “Sure,” so we’re working on this renovation with them now. We've purchased flooring and things for bathrooms and kitchens from them and it's been excellent. The last quality of all the stuff I bought before was amazing. But I’m not good at buying online and if we had a location here, I’d be buying a lot more stuff there. Right now, we’d have to drive two and a half hours to do that.

Melinda was a ROCK STAR helping us with our garage door purchase. We were struggling finding the the right model with the options we were looking for and she was great at working with the vendor and awesome at keeping us in the loop on each of the steps. She is definitely a top performer in customer service and I really appreciate all the help and support. Can't wait to see the custom garage doors we ordered!

I kept hearing these things about cheaper stuff at DirectBuy 11 years ago and we thought that since we can use DirectBuy for the cottage and for the house, it might be something to look into. My dad was a bit of a shut-in so the house wasn't really cut up too well. So after he passed, my mom decided to fix the house. I had also just bought a cottage that was bare naked empty. I knew I had to do some major renos on it. So my brother and I went to DirectBuy's open house and listened. It sounded good so we joined and DirectBuy is worth it.

Jenifer ** Provided great service in helping me reorder Kohler trim kits. I previously ordered them Feb 12, 2014 with DirectBuy and the finish did not hold up!! Kohler did not stand by their finish guarantee and I had to repurchase 6 of the trim kits. I was delighted in the pricing and the great customer service. Thank You DirectBuy, job well done!! Hopefully these items will retain the chrome finish.

We were making decisions to do a large kitchen renovation and backyard. When we did the math, we saw the benefit of becoming a DirectBuy member because we were doing everything. So, we decided to become a member and we've been members for two years now. We paid a lot more than what most people are paying now to become members. There has been a lot of stuff that we did with them. I got cupboards for my kitchen project, I bought flooring tiles and a hot tub. I also got countertops through Caesarstone and Hunter Douglas blinds. Everything has been fine, so far.

I've been a DirectBuy member for nine years and I like it a lot better now because I can do it all online. At the beginning you had to go into the store and that was the pain in the derrière. So, now that I can do it on my laptop, it’s so much easier. I've bought a two-bedroom set, a living room set, some appliance and cookware from them. The cost is huge savings, and it’s nice to know that you can buy products direct from the manufacturer for the same price that DirectBuy is paying for it. The only bad thing is that you can’t always try what DirectBuy sells before you buy. I bought $7,000 worth of living room furniture and I wanna try them. But I had to drive two hours to find somebody that had a Parker Living sofa that I could try.

We became members of DirectBuy for the potential savings on a new house but I dropped it 11 years ago and then I signed with them again last year. In our initial purchase, we bought about 17 appliances and a bunch of smaller stuff which cost between $25,000 to $30,000. Their reps were very helpful and followed-up with any questions with a written quotation by email.

The furniture that we had were older and yard sale stuff and we were finally gonna buy a new home and furnish it. We bought furniture and floors from DirectBuy and the experience was good. We had a few ups and downs but the staff was helpful. The stuff I bought has held up amazingly well, it was much better than just going to retail and a lot of it has been with me for eight years. I would definitely recommend DirectBuy to somebody who is going to do a large purchase. If you go and buy something at Walmart versus DirectBuy, you’re paying the same amount but you’re not replacing your item as often so you are saving money. The quality of the purchases that you’re getting surpasses what you would buy traditionally. You’re going to the brick, to Leon’s, you’re doing whatever and you’re replacing that every three to five years. You’re gonna get more for your money and the membership fee is worth it in the long run, 100%.

Marcia ** was very helpful. The item I was looking for was not listed on the website for me to directly order, MARIA WAS ABLE TO LOCATE IT. It's just too bad such a small order couldn't come direct to my home.

We are currently building a home and want to order appliances. I noticed that the current catalogue has a number of products on sale so inquired as to timing to place order as I do not want items in storage for too long and don't anticipate moving into new home till December. Marcia ** recommended that I place my order prior to September 30th to get the sale. Very prompt response.

We went to an open house and learned more about DirectBuy and we had to make a choice about whether we wanted to join that day. When we stated working with them, they had some good manufacturers. I wasn't familiar with some of them because they weren't always Canadian and sometimes they had American manufacturers but we've always received good quality. We bought a variety of things ranging from shutters, rugs, furniture down to a stroller. We made smaller purchases as well.

I worked closely with Crystal ** a Corporate Cabinetry Designer and she was excellent. She was very knowledgeable and was able to answer all my questions. I emailed her with all my questions and concerns and she responded on a timely basis. She certainly provided exceptional customer service.

At that time I became a member of DirectBuy it seemed like a good deal and I had some money around so we went in to the showroom and walked around and said, "Okay, we'll try this out." It is a good deal if there's a lot of things you need to buy. But if there isn't a lot of things you need to buy, it's not necessarily a good deal because the membership fee is still quite high.

Mahogany was very polite, precise and helpful. I almost waited too long to renew. She updated my information and in a very fast manner. She was completely professional and made sure to ask if there was any other ways she could help. She offered other deals and when I declined there was no pressure or uncomfortable feeling. Because of that I am more open to call again about some of those things. Completely thrilled to give a good report on my experience. Thank you Mahogany!

I’ve had issues with snarkiness in customer service before. Not this time. Jennifer ** was courteous and eager to help. My anxiety was swiftly replaced by total satisfaction. I will not hesitate to use this service again.

Valerie was very courteous and professional in handling the damage which occurred to my recliner during delivery. She resolved the problem in a timely manner. I am very satisfied with Valerie's excellent service. Thank you.

I’ve been a DirectBuy member for 15 years now and I've used them for just about anything. Purchasing has been good, though I just have to make sure I check my purchase when it comes in. Their deliveries have been either right on time or sooner. However, I don’t like that it’s so cheap now to buy into when I had to pay 3,500 bucks to get in. Now people can get in for under $500, so that ticks me off.

I’ve been a DirectBuy member way back when they had showrooms. We went down a showroom, gave them our six grand, and went on with life. I knew I was going to remodel my other house and the kitchen in my current house so I figured the price would justify what I was doing. I bought kitchen and cabinet tree for this house as well as for the other house. I also bought marble for this house, granite for both houses, and then I got more bathroom cabinet tree for this house. The quality of the items I got is top notch and I’m very satisfied.

I've been a DirectBuy member for about 8 years now and I'm in it for the savings. I've done renovations for the kitchen, bathroom, and basement, and I've bought pieces of furniture. However, purchasing online is not very accurate. I have to go through the catalog and there are just some samples, not everything. So, I have to get there and then go in some hub, go through the catalog and compare before I can order. The quality is okay. So depending on your level of competence and plan you have, you can save with DirectBuy. I recommend them.

With DirectBuy, I like the savings that we would achieve through appliance purchases. We’ve mostly been looking at appliances, flooring and lighting. And their prices are significantly cheaper. We’ve only ordered a faucet so far but we’ve picked out our appliances and we’re trying to figure out what flooring we want. So we will be making all those purchases in the next month or so. We really like DirectBuy.

I was a member of DirectBuy for 10 years and then after that membership was up but I joined every year after that. Years ago, they used to send out postcards all the time inviting you to come to this secret thing. It was very mysterious and there was a warehouse near me at the time, which is no longer open. It was on Industrial Way in Eatontown and the one that I eventually went to was in Edison, New Jersey.

Wanted to comment on the great service received from Marcia ** yesterday. She recreated an expired order for me... called me back and we executed the order. Friendly and professional service. Thanks Marcia.

My brother had a membership with DirectBuy years ago and he let it go. A couple of times, he got me stuff as a present and I told him that he couldn’t give me something anymore so I’m gonna get my own membership. I like to shop, the prices are so good and the service is excellent and so, I called DirectBuy. I was shocked. It was all affordable now and I’ve used it several times already. I joined a couple of months ago and I go online and browse around all the time. I got these emails and they said they caught me browsing.

Direct Buy staff did a wonderful job assisting me with my order. The problem started and ended with the delivery Company. Missed first delivery. Took 3 weeks to finally receive items and they were delivered damaged. Phone system never answered by person, leave messages never return calls.

DirectBuy called us a long time ago for a visit and we went and signed up. We moved quite a few times and we purchased vanities and lots of blinds which were cheaper there. We bought one entertainment center that was supposed to be higher-end but it didn’t last very long. We tend to buy most of our furniture where we can physically look at it, see it and touch it. So, furniture is tougher because you don’t wanna buy a couch from a picture. But we also bought beddings, barbecues and outdoors stuff. The quality and pricing are both very good but I have lately been disappointed that they want you to do more and more online.

I bought some electronic equipment and was in a good position to be able to compare the price. And that convinced me to go ahead and join DirectBuy. Since then, I bought quite a bit of items from them. I built another house and most of the furnishings came from DirectBuy. The products I received from them are first rate. I do my homework upfront when I make my purchases so I know that I’m saving money and I'm getting quality for the money that I pay for them. It’s equivalent to going out on any local store and it’s easy to do a comparison. Recently, the local DirectBuy went into receivership and corporate took over, then there was a major change after that. Within the last year, things have improved by 100%.

I've been a DirectBuy member for many years now and purchasing online is easy. I just click on what I want and away I go. So, I've purchased beddings, sofas, tables, washing machines, doors, and all sorts of products. I bought hardwood floor as well and I've already arranged for the date when the guy would come to install it. The quality of the products is very good and I haven't had to take anything back yet. The people at DirectBuy are very helpful too. However, the new place in Calgary is so small compared to the other place and I got to go to the manufacturer to pick up. Other than that, I send many people there who have asked me where I get something from.

On 5/20/18, I purchased Brazilian teak hardwood flooring from IndusParquet via DirectBuy with a usual delivery time of "two to four weeks". By 6/22/2018, I received nothing from DirectBuy establishing a shipping date, a delivery date or the delivery company for the product that I paid for. I have made numerous telephone calls to DirectBuy and sent several emails. Each time I was told that a Jennifer **. was the person that handled flooring orders with IndusParquet and that my request would be made "her first and highest priority" and that she would call me back that same day.

We’ve been with DirectBuy for over 14 years now. At the time we had just moved into a new townhouse and we were looking at buying many things. If you’re going to get discount and stuff, maybe one time investment, it makes more sense to have access to so many things online. We have been actually using DirectBuy every year now. And every time we’ve moved it has come in really handy. But they are now for some things, like gifts and stuff. There was a time when we thought if that’s the right decision but we are happy with it. I’m glad that their shopping concierge improved a lot lately, and that’s been good that the customer service is great. But their website is sometimes really slow and it just takes really long, but that has improved.

My experience is continuing to be just awful. I ordered a vanity, vanity top, mirror, and linen closet back in March, yes March... they originally said it will be about 6 weeks so we figured that's ok we will have the remodel done prior, the remodel is done and no sink vanity or linen closet. DirectBuy keeps lying to us and saying 2 more weeks, 7-10 more days, 7-10 more days only after we have to keep calling them, they never ever have kept us informed, my husband said they told him the vanity and top will be in Saturday, we were so excited...

After ordering a bed and nightstand over 2 months ago the order shows up with wrong parts. Order a headboard frame and nightstand queen size. Showed up with king size rails to support the bed. They said it would take 3 to 5 weeks. After the fourth week they were unable to find it. The 5th week I found it but had to hold it because they had to inventory inspect the materials. Obviously they did not inventory north of the inspected another week. Originally was supposed to be delivered May 24th. Finally got delivered June 19th with the wrong parts. Now I have to wait to see how long it takes to get the correct size frames to fit in this bed. Not very happy with the service. Not very happy with the handling of it.

The description and picture on the product were not accurate, but they fixed the error and resent what I thought I was getting. Pamela was very easy to work with and very responsive. She also kept me up to speed on what was happening through the entire process.

I ordered a dishwasher online the beginning of May. And I couldn’t get it to change the delivery location to Kingston, which should be our depot, so I called up DirectBuy and I spoke with them. They put the order in for me because they said that I couldn’t change the delivery location online. They had to do it. So, then he told me to cancel my order in the cart, which I did, because he said I would be ordering two dishwashers since he had ordered it for me.

My experience with DirectBuy has been okay except for the delivery. Many times, it was delivered later than I expected. In fact, I have an order right now that I haven’t received yet. They said it'll be delivered within three days but I haven’t gotten an email yet if the product is ready for pickup. But other than that, it’s okay. I like DirectBuy. I’ve been a member for a while about 15 years. It’s way different now than before. Before, there was an infomercial and the fee was really high. I bought a few things and then they discontinued. And I was offered to reinstate my membership and I’m glad I did.

Info on a Beautyrest mattress set - It seem like the bed I was looking for a week ago was no longer there so Marcia got me some websites that I could look at for comparable items and gave me a price for one that I was interested in, she was very polite and helpful and very quick service, thanks again Marcia.

DirectBuy had an advertisement on TV 12 years ago and when we were doing a large renovation in our house, based on what we heard, we felt that we would save a lot of money than what the membership was. We got the entire house from them which included the entire kitchen, bedroom, dining room, living room and bathroom sets. The buying experience was a lot better when we had a showroom to go to. They closed their showrooms up here, so it makes it a little more difficult because you can't physically go in, and to dial and go through telex.

I recently purchased a new home that needed all window coverings. I made an appt with Trudy **, she walked me through the process and was excellent with all my changes and questions. She recommended some great products and a great company to do my measurements and installation. Looking forward to seeing the final product in my home! Thanks again Trudy!

We've been DirectBuy members for years, and we built a house through them, and I’ve built two other houses for other people and they joined. We've bought kitchen cabinets, plumbing, light fixtures, and the whole banquet. So, we’ve saved a good bit through DirectBuy. We used to have a showroom we could go to and we missed that. They have looked through catalogs because not everything is online or hard to find at least. But it’s been good. I’ve been able to work with it. If I have any problems, the concierge service has been helpful. But sometimes I had problems with shipping. When I ordered a grill, the shipping was gonna be about $150 so I cancelled it. I then ordered a smaller one that weighed around 22 pounds, and they still wanted to charge the $150. I told them no and they should ship it through UPS. After a couple of day, they came back and said they could do that.

Marcia was extremely professional and patient as we went through my order, as we had to change a few things in order to finalize the order properly (for example, I provided a model # from the DB website, but the desired colour was not shown online). She was friendly and very helpful. Well done!

We were moving into a new house and needed to upgrade our furniture. DirectBuy's website was okay to navigate and we found things there easily. We purchased living and family room furniture from them. The price point was good and the quality of the products have been excellent.

We have been working with Jenifer **, Concierge's Desk. She's awesome to work with. Jenifer helped us place our original order for plumbing items. She made sure we had all the parts that were needed, called the vendor to locate items that were not listed and followed through and up with everything. One of the vendors has had a delay. Jenifer is on top of it making sure we get everything that is needed. DirectBuy has so many items that it can be overwhelming. I recommend Jenifer to help get you what you need. Great experience.

I went to three different people who were DirectBuy members and asked, "What do you know? How long have you been a member? Is it worthwhile?" and a lady who worked at the drapery department in Sears said that she was with DirectBuy to buy draperies because the price in Directbuy was better for her than what she could get at Sears. So we joined and spent significant amount of money there over the years. And we're very happy with it. We had a fairly large house which we sold about four years ago. We moved to an apartment and bought a bunch of stuff again. We've been very happy with the things we bought from them. The quality was fine except for the carpet. But with the help of Steve from DirectBuy, we got it replaced.

We've been DirectBuy members since 2005. We were building a new home and had to buy a lot of things. They were located in Maple Shade back then and we had gone over, went through an orientation and decided that we were going to become members because we needed everything with the new home. They helped design the bathrooms and the kitchen and we picked out cabinetry, furniture and the appliances from them. We had a good experience. And with everything that we had purchased, we're very satisfied with them so far. We felt that we saved a lot of money and we got everything we wanted.

When I was stationed in Kansas in 2013, I got my membership with DirectBuy. So far, I bought little things here and there, and finally I started being able to use the benefits of my membership here recently since I’m beginning to remodel my house. Purchasing online was really easy. I ordered an item and surprisingly, instead of taking four to six weeks, it was there in less than two weeks. So, that was pretty cool. However, I’m not thrilled about this concierge stuff. I’d rather have the showroom so I can sit down and go through catalogs because not everything is online. And usually, if I’m looking for some very specific items, I can’t do that online. So, I am upset that they're closing a lot of their showrooms.

Valerie did an excellent job to help us work through the various issues with our dining room furniture. It was a long process, but in the end worked out positively. Valerie was always promptly responsive and efficient in resolving everything and we are now satisfied with both her and DirectBuy.

One of our family members was a DirectBuy member and it sounded very interesting so I inquired and then started the process of joining. I've been a member for eight years now, and I've purchased furniture, appliances, and bedding from them. Their website is easy to navigate and it's also easy to find the items that you are looking for. And the quality of their products is very good. Normally, the items that you can find are the higher quality items at a lower price which is good. I enjoy being a member and the services have always been good, and the people have always been very friendly and helpful. I'd tell my friends to definitely look into it to join.

We've been a member of DirectBuy since 2007 through word of friends who joined in Colorado and then we joined in Pittsburgh. We have an older home. We didn’t have any furniture for it and it needed updated bathrooms in the kitchen. The best way to do it cost-wise was through DirectBuy. They’ve done most of my big projects. When we first move in, I did my washer and dryer through them. And I also furnished my whole front living room through them which would have been a fortune if I had done it through a retail outlet. I was also able to get custom furniture in a much-reduced price. I also did all my rugs with them because I have all hardwood floors. I bought hand-knotted Chinese rugs. I'm in the middle of redoing my master bathroom and a small runout upstairs on the master bath. I also redid my kitchen. I’ve got all my cabinets, lighting, appliances and hardware through them.

I learned about DirectBuy because of my sister and decided to become a member myself to save money. I bought appliances mainly and the quality has been good. The prices are worth it. Just make sure you’re ordering the right thing because we ordered a gas appliance and then just before we got it, we found out we couldn’t put it in.

Barbara was very helpful with finding something I couldn't find online. She took all the information and got back to me very quickly with the response with information on how to order and find pricing.

I was getting ready to do some home improvements so I decided to go ahead and purchase the membership of DirectBuy. It's definitely a good deal. Navigating their site is also easy. James, their rep, got me started, and anything I needed when I called him back for questions he was right there to answer everything. He was very good. So, kudos to him.

Amazing and helpful sales consultants. Eager to help and assist. Follow up is excellent and timely. My experience over the years has been awesome. When tackling projects, my first thought is to contact DirectBuy. Quality and savings are the key and you deliver.

I first heard about DirectBuy from a colleague of mine. We were doing a renovation and they had really good prices. I purchased light fixtures and faucets so far and the experience was excellent. But the website could be better. It could be easier to filter products. We ended up going into the showroom and opening paper catalogs actually. So the website could be updated in my opinion. But it’s not horrible. Also the products are of very good quality. I would definitely refer DirectBuy.

Though our request to change product won’t be completed until next week due to the busy retail season, Barbara ** kindly contacted us to advise of the slight delay. We very much appreciate being kept up to date in such a timely fashion.

I had or order a tub via phone as I could not order direct through DirectBuy. Our concierge was awesome. She was very helpful as I didn't realize there was parts that were not included with the tub with the initial order. I would have had a problem having only 98% of the product needed to install the unit. Thanks very much!!! I appreciate the advice (and my brother-in-law Shawn spoke with her as well). She was super informative!

I have you been a member since 2009. I had read up on them, and at that time, we had a store in Oklahoma City where we had access. I live about three hours away from there. We were going to do a remodeling job, and I felt like our initial payment into the company would pay for itself, and it did. I purchased furniture, tiles, and fabric. I also bought some light fixtures and I have used it when we used paint. Purchasing was easy, and the quality of the products have been good. However, when we started out, I was pretty persuaded there were many more companies to choose from, and I have talked to them about that. And what it came up with was in one catalog, it had a manufacturer, and then I said, “Okay. I’ll do that.” And they said, “Oh, we’re no longer with them".

We’ve been members of DirectBuy for quite a while. We were doing a complete inside-out, upside-down home reno and even with their ridiculously high cost of doing, we still came out ahead. We got everything from flooring to furniture to appliances, lighting and all sorts of stuff from DirectBuy. We’re doing another reno now. We’ve renovated five bathrooms and five kitchens so far. We just finished buying all plumbing fixtures for yet another bathroom reno. And DirectBuy is very good.

We recently ordered some nosing to complete our new floor from DirectBuy. Once the product was received we noted the colour was not the same as our flooring. Despite the fact that we mentioned this issue to the vendor they said it’s the correct one that matches with the one in the book. Initially we thought we could be out a couple of hundreds of dollars, however once we spoke with our sales representative Nathan ** he promised to look into this issue for us. I couldn’t believe it when he contacted us to advise the vendor would allow us to return it. DirectBuy does not usually accept a return unless it was damaged. I was thoroughly impressed with Mr. ** professionalism and promptness. Thank you.

We were renovating our house when I became a member of DirectBuy. A friend had told us about them and now I've been a member for about 13 years. I like being a member and I've always been satisfied. I've purchased a little bit of everything including for the kitchens, bathrooms, flooring, beds, and sofas. The overall range of products that are available, the quality of the items as well as the pricing are all excellent. Also, I always encouraged people to go and check them out. There was always a reticence for people to do it in the past because of the cost of the membership, but now that the memberships have been restructured in terms of costing so it's easier to send people that way.

We’ve been a member of DirectBuy for 15 years. We had bought a new house and I was looking to furnish it. I was worried about the transition over, but I’ve nothing but good experience with them. I have bought out their furniture and we loved the couch. However, I had a Sub-Zero I was looking to replace and they were sending me Whirlpool stuff. I thought that it was a disconnect. But it’s fine. I’m not unhappy with my membership. But I have found that the pricing is not always great. That is bothersome because by the time you check on all the other costs, sometimes it’s not worth it to do it so I pass on it. But for the things I have ordered, I’ve been very pleased. And for the $150 a year that it cost me, it’s worth for me to have the opportunity to at least check it out. And if you are doing some major renovations, I would recommend that you do it. But when my 10 years is up, unless they’ve greatly discounted that price, I won’t be signing back on again.

We purchased flooring product for our home and have had a very pleasant experience with DirectBuy. The price of the product is much better than other options we considered and the flooring representative, Barbara **, has been a tremendous help.

Napoleon Fireplace order: My DirectBuy Concierge contact - Russ ** was extremely helpful... He was professional, knowledgeable and very prompt. VERY satisfied with the service I received. Will shop again through Concierge Services.

I had sent an email to Carla telling her we were getting ready to install my new five star stove top and being unable to find the manual/installation instructions. I had later in the day unpacked another part of the stove and found the manual. I forgot to send another email saying I had found the manual. This all happened during the weekend. But by Monday early morning, I had a response already from Carla saying she had already reached out to someone to get us a manual. By then of course, I realized I had forgotten to send her the second email to let her know I had in fact found the manual. I was still very impressed that by so early on the next business day of my first weekend email, she had already taken steps to help. Wonderful service! Thank you Carla!

This is our second round purchasing kitchen cabinets with DirectBuy. Since We first bought cabinets with Norcraft and were satisfied with the quality we decided to use the same company again for a rental apartment we have. Jah was our designer this time. She drove just over an hour to meet with us and help us design the project. She gave us a lot of attention, advising about the different cabinet details and the best design for our small space. She was also able to expedite the manufacturing of the cabinets due to the need to get the apartment back on the market, they were delivered super fast! Jah returned all our phone calls, replied to all emails and text messages promptly. Even after the cabinets were delivered and installed, our carpenter made a mistake with the crown moulding, and Jah helped expedite the replacement piece. She was a pleasure to work with!

We were doing a major remodel on our house about 12 years ago and we went through DirectBuy and we bought all of our appliances there. The membership was $5000 back then, and the amount that we saved on all the appliances, carpet, and granite pretty much paid for the membership. The membership amount has gone down to $300 a year and we save a huge amount on furniture through DirectBuy. And we also buy gifts for people through them too.

We made an appointment with DirectBuy and went down, and had a talk with them. I have been a member for four years now and I mostly purchase furniture. The purchasing process has been really good, and the quality of the products has been excellent too. With DirectBuy, you get a little bit better quality for the same price that you’d get lesser quality things in the store.

We’ve been DirectBuy members for 10 years. We had built a home and we used DirectBuy to purchase the things we needed at a discount. For the most part, you’re getting really good quality for the price you’re paying, like paying the reduced price so it’s really good. Right now, we’re waiting on the delivery of a sofa.

I used the concierge service to order a sofa from EQ3. The experience could not have been easier. Georgina was friendly, easy to talk to and quickly completed my order. It was a pleasure placing my order through her.

We've been a member of DirectBuy since 2008. We bought a new house and there were lots of renovations. Sometimes we have to double-check the price because it's not necessarily the right price, and we can find cheaper price elsewhere. Sometimes we have to go on site and double-check or ask the concierge to provide us the right price. It could be really helpful if they could also improve their website by having all the products online. But so far the products are of good quality.

We had a raw land in British Columbia that we were going to build a house on. We joined DirectBuy and we bought all our kitchen cabinets for our house from them. We also got a Heartland cook stove, washer and dryer, the separate pedestals for the washer and dryer, an Elmira oven, a KitchenAid fridge, and three wood stoves together with all the venting for them. All of those purchases were made simultaneously with building the house and over the years, we hardly used DirectBuy, except we recently ordered the cabinets for a bedroom suite which are going to arrive tomorrow.

Valerie, the DirectBuy Home Delivery agent, was excellent. She went above and beyond in helping us acquire our merchandise (O.W. Lee Patio furniture) from the warehouse in Las Vegas, which is the storage facility for DirectBuy members. The reason for the three stars does not directly have anything to do with Valerie or the customer service representatives but more so with the hassles and problems that I have encountered with the storage warehouse, which is a different business altogether.

Just wanted to let you know of the excellent service we received when picking up our appliances at the Edmonton warehouse. The two men were very friendly and very helpful. They went over and above what was expected of them. They were very efficient in loading our appliances. It was such a pleasure to have great customer service like that.

Uniway closed and DirectBuy took them over. I like what I had with Uniway. It suited the needs I was looking for to do over the years. So far, I've been with DirectBuy for 15, 20 years now. We have purchased from them cabinets, furniture, counter tops, sporting goods, electronic. I probably have bought something out of every department and my purchasing experience with them had been above average. Not necessarily great, but not that bad.

There was a DirectBuy store in Cranberry where we lived and we enrolled several years ago. We redid his kitchen and I did my kitchen floors as well. And now, I did my townhouse in the hardwood and I’ve had a pretty good experience. Teresa helped me when I ordered my flooring and she was wonderful. I forgot a couple pieces that I needed to order and she got them ordered. I’m waiting for one more piece that my installer forgot to tell me and I just recently ordered that the other day through Teresa. She assisted me with that. Also, most of the time, the cost is pretty good, except sometimes the fees and the shipping make it not worthwhile. And the issue with buying online is if you want to buy a mattress or sofa, you can't sit on it and test it. Sitting on it is the whole thing and not being able to do that can be a problem because it's hard to determine if you like it. Still, if you're looking to remodel something, DirectBuy would be worth looking into.

Barbara could not have been more helpful and courteous. I will be ordering the shower unit online shortly using my personal banking information. I know that if I have a problem that I can go back to her and she will assist me. That is very reassuring.

DirectBuy had a store room when we joined. There was good customer service and everything was discounted. It was top quality, but it was lower priced. I've been a member for five years now. We make a purchase almost every year. In fact, we recently bought a liquor cabinet and my wife continues to look for deals. So far, everything we've received has been excellent. We've received China and it was very good quality. Others ought to look into DirectBuy too. They have to go and see what they have to offer firsthand, look at a catalog, go to a warehouse if there is one and ask for price comparison of things that they're interested in buying. They would't think it is a waste of time. In fact, it's just the opposite.

DirectBuy had a location close to us before. Furthermore, we liked the good quality of their items. So we became a member and have been so for 10 years. We liked that we could go look at the catalogs to find items that we wanted. We've gotten bedroom furniture, kitchen flooring as well as lights for outside from them. We've also purchased wallpaper and blinds.

I had a lady help me, Jenifer **, concierge shopping, and she was very knowledgeable. In the plumbing field and resources. She explained everything straight forward, easy to understand. A HUGE help, polite and courteous. Thank You.

LaTasha has been one of the best assistants at DirectBuy since we started our new account. Most people seem to be uninformed and can't answer the questions I need answered. She was well informed and gave me exactly what I needed.

I have very good purchasing experience with DirectBuy. There was a time when it was more difficult to manage the website but it has much improved now. We’ve been members for 14 years now and we've bought furniture mostly. The overall quality of the products is very good.

We had a whole bunch or renos to do and we wanted to save money. Our first project was for the small house we moved into when we retired. We renovated the whole house from the top down and bought new appliances like fridge, stove, dishwasher and washer-dryer. That was our original incentive for going their way. And with the feedback of some of our friends that are members already, we went to DirectBuy. And from there, we also moved around quite a bit and we bought other appliances.

We’ve been DirectBuy members since 2007 and back in those days, we were fortunate enough to have a showroom and a club. Unfortunately, they closed it down and we really had been missing it. Our experience with them has been good, so we have decided to continue even though, after 10 years, it has become more expensive to stay as a member. We have had good service with them and the concierge shopping service has worked out really well. And they give amazing deals on products.

I went to a presentation out in Fredericksburg, Maryland and I was impressed by the savings that you could get by using DirectBuy. I’ve been a member for six years and mostly, I’ve been buying home furnishings and fixtures from them like living rooms and bedroom stuff because we've been furnishing a couple of houses. So far, everything has been really good. When buying, my daughter said I don’t know what I'm doing but it's okay. Sometimes I have issues when I'm trying to search for a particular item, but then I just call and they find it and everything is fine. The cost is fair and I would recommend it to my friends. I would tell them to try DirectBuy and they would save quite a bit.

Without a doubt, Anthony saved DirectBuy a customer. We had issues with product and delivery. Anthony handled the situation with care, professionalism and outstanding customer service. I truly thank Anthony for helping resolve and look forward moving forward. I would like to personal tell Anthony's supervisor of his tremendous conduct and publicly thank Anthony.

I found out about DirectBuy when I got an invitation years ago when I lived in Pennsylvania to come to a group meeting. We were doing renovations in our house and we were thinking about building at that time. We knew that it would pay off if we did a new construction. We thought there’d be enough savings to make it make sense. Purchasing was simple. We renovated our kitchen, and we bought a washer and dryer, a pool table, and a hot tub. The phone-ins are better because you can get more detail by asking questions on the phone. I try to do that on something large because sometimes, the description isn’t as complete as you’d like it to be. The products have been absolutely excellent and I'm absolutely pleased. I’ve shared DirectBuy with a number of people.

We went to the DirectBuy open house and liked what we heard. And we joined them in 2001 and we really used the buying options they had and they saved us lots of money. In Mississauga, we redid our bathrooms and kitchen and we purchased all bedroom furniture. And since we were here in Cornwall, we redid our granite counters, purchased all new hardwood floors, purchased everything for the bathroom, the kitchen sink, a range hood, and a lot of appliances and we just ordered windows for the whole house. The products were top of the line and superior than what you could get anywhere. But the membership was a little hefty and it would turn a lot of people off, but I liked getting the best of the stuff right upfront. DirectBuy does switch their suppliers, but they tend to find the better suppliers so you can trust who they get.

LaTosha was extremely friendly and helpful this evening. Although I was able to find some of the speakers that I was looking for online, LaTosha was able to find all but one item in her price list and is having someone contact the vendor to see if that item is available. This was such a refreshing and positive experience dealing with LaTosha. She walked me through the next steps in the process. Thank you for all your help.

Carla assisted me tremendously with researching a bathroom whirlpool tub. She remained in constant communication with vendors to help the right options for selection. Carla was very pleasant to work with!!

When we were gonna build a new home, we decided that we could take advantage of the discount through the manufacturer's list. So, I’ve been a member with DirectBuy for the last few years and we've purchased everything including appliances, furniture, and flooring. I've even had a nice experience with the carpet purchase. The quality of the products is good and the cost is fair. Purchasing is easy and I enjoy dealing with Megan up there at the front counter. DirectBuy is a good place to get good deals.

We’ve been DirectBuy members for close to 20 years now. We like the great prices that we were able to receive from them. We had mostly purchased window coverings and floor coverings and a few pieces of furniture. And most recently, I ordered some new deck furniture. Their purchasing process certainly has changed over the years. Now, everything is done through their website which is not as complete as it could be. And I know they’re working on that. So when there are brands that have items that I’m interested in and it’s not on the website, I just contact the customer service and they are able to help me that way.

We thought we could save money by purchasing our new furniture and appliances through DirectBuy when we were moving. And I've been a member for about 15 years now. It's a great service. You can get good prices for products with good quality. Plus they are improving their online experience, which was something I thought they needed to do when I first joined up anyway. The store that I joined up through has closed and it's been easier for me now that I can have things shipped directly to my house. We've purchased appliances, vacations, wedding gifts, furniture, jewelry, electronics and bedding. But it's very expensive to become a member. Most of my friends cannot afford it and that's the only reason I wouldn’t recommend it to a friend. I wouldn’t want them to feel bad about not being able to afford it.

Barbara ** was very quick to get back in contact with us, and very professional. Although we were very disappointed to find out the product is Back Ordered... that has nothing to do with Barbara. Thanks for the quick and courteous response.

We had a friend who was a DirectBuy member and I also became a member for the savings. We used to have the DirectBuy showroom here and that time we were building a house and they showed us around with the savings that we can make. We went for it, built the house and saved about $12,000. It's unfortunate we lost our showroom, but there's nothing we can do about that. Nonetheless, I've been with DirectBuy for at least a dozen years now and I've bought electronics and appliances. Right now, we're doing a basement rental so I got some plumbing stuff coming. I've got a bathtub and we're probably gonna get another TV for down there.

Called May 10 re status of order. Barbara put me on extended hold as investigation of my Mar 22 order showed it should have been delivered that day and she contacted my local warehouse to confirm. She advised she would follow up to ensure its arrival, which she did. We picked up the next day. Pleasant manner and great follow through. Thank you.