DirectBuy Reviews

A friend brought us to DirectBuy and at that time, I liked the prices that I could get certain things at. Also, there are a lot of merchants there that I couldn't access at a regular store. I could also go to DirectBuy and talk to someone which was good. Lately, we have done a complete remodel of our condo so, we have purchased cabinets, flooring, a cork countertop and lights for our place. They're always happy to help and if something isn’t quite right, they'll back us to make sure that we’re satisfied.

I've had a DirectBuy membership in Canada since 2010 and the experience has been quite exceptional in a lot of cases and there have been others that have been a little off. I still have one matter to finish taking up with them and I haven't done so. Essentially, in Canada, I ordered something, not understanding that there was gonna be a duty to be paid. I ended up getting the product and the product was not the color that they indicated in the picture. But they were very good. They told me to donate the product then get my donation receipt and let them know, and they'd refund me. Well, I didn't even have the product here and I still had to pay $141 to FedEx. So I dealt with FedEx and they ended up sending me to a collection agency because they said that they were gonna reduce my bill and send me out another invoice, but they never did. I got that cleared up but at the end of the day, I paid almost $100 in duty for something I didn't even have.

I love DirectBuy. I've been with them for 10 years. We were building a house when we got the membership. I got all the plumbing fixtures for the house, all the light, all the furnitures through them and I’m still buying stuff. I just bought a futon for one of the bedrooms upstairs. The experience with them has always been positive. The only thing is that they’re closing down the showroom. So I miss the showrooms. I’m a visual person and I like to actually go and see stuff. But all the products are high quality.

When I joined DirectBuy, I had just bought a new house and was needing a number of items. It seemed like I could save money at DirectBuy over buying retail. Since joining, I've purchased a number of things including appliances, clothing and gardening equipment. It’s fairly easy to order and it has always been a positive experience. The things have also come as described. One of my initial worries was that the quality that I see in the catalog may not be the same quality that I get in real life. But that wasn’t the case. In fact, the quality of the products I’ve purchased are very good. The prices at DirectBuy are great too. If you’re wanting to buy something that is low to mid-range, you’d save a little bit. But if you’re buying things that are a little bit more expensive to start off with, then the savings are better. So the same as buying something of lesser quality, you can buy something at a higher quality at DirectBuy.

This was the first time I used your Concierge Agent to find a product that I could not find myself and Marcia ** found what I was looking for quickly and easily in a friendly professional manner. She was easy to talk with and seemed very well versed in how to find things and get it into an order quickly. She sent the details on the first order quickly for us to review. She sent confirmation of the second order that could not be filled right away and that she was getting in touch with the vendor (Polk Audio) to see if these speakers are available still through Direct Buy.

I contacted Direct Buy on 10/16 to find out where my order I placed on 9/9 was. Michael emailed back the next day to give me an update. He followed up on the 19th to give me an update and then again on the 24th to let me know the item was at the local warehouse and I should be contacted about the delivery, but also gave me the number to the delivery people. After the delivery was scheduled he said he would follow up on the delivery. I really appreciate someone following up along the way. After his 1st response I never expected to hear anything further and was pleasantly surprised when he continued to send me updates. I wish there were more customer service people like him and I hope this goes in his file and helps him get good marks at his next review.

We were redoing a house, like renovating, and we needed a bunch of things. And we thought DirectBuy was the best and cheapest way to go. We've been a member for over 10 years now and we bought from them TVs, fridges, stove and outdoor stuff. We did mostly big purchases. The quality of the products is good. We knew what we are getting because we went out ahead of time and looked at the products. It’d be good to get from DirectBuy, especially if you need a lot of appliances and doing any kind of reno work. The initial cost is a fair bit, but in the long run, it works out a lot cheaper. They saved us a lot of money. It’s a little inconvenient to drive and pick the stuff up but other than that, it’s great. If we had any problems, we always got help and they show us what books to go to.

I studied the value of getting DirectBuy. I gave it a test and we got some benefits out of it in terms of saving money. We have purchased appliances, entertainment unit, heating equipment and furniture. However, the experience with the customer service that was in the showroom itself was not very good. There were some very good customer service people that were a pleasure to deal with, and there were some who basically didn’t want to be there.

We've been a member with DirectBuy since 2011. Since then, I have bought a lot of appliances and home improvement stuff. Initially, the experience was phenomenal, but for a couple of years now, it has been going downhill. For one, they want the money up front, and then it’s months and months till we get the product in. In May, we got blinds and paid the full price of close to 10 grand. Now, we’re still waiting. They've been saying it's on back order and that they will get to me, but we still haven’t got it yet. It’s not acceptable but there’s nothing we can do. They have our money, so we’re held hostage. We go to the concierge service and they’re useless, big time. They just reiterate what I tell them, and they say sorry but they can’t help us. So we are very, very frustrated right now.

I’ve been in business for about six years, and DirectBuy had a store here in Oklahoma City. I heard it from some builders that joining them was a really good thing to do. It was pretty expensive to join, but once you did, it really did have good benefits. At the time I purchased my membership, it was $5,000 to join, and then it was so much a year. At one time, I was paying $400 a year. Now, the rate has gone down since they don't have the store here anymore and it's about $299 a year. I pay it once a year.

All I wanted to do was change the delivery address within minutes of placing my order. Your system automatically assumed my last address was the correct one and did not allow me to edit it. Now you tell me my purchase may be delivered to the wrong address, should this occur I will not be renewing!

I called to ask a question about pricing for some items that I couldn’t find on the DirectBuy site. I spoke to Marcia ** regarding the issue. She was very pleasant and although she also had trouble (the Ashley site is not user friendly) she got back to me in a timely manner with all the details and pricing. Met her in the showroom after, and she continued to be very helpful with my needs! Great experience!

Great Job Angela **! Thank you for helping me resolve my customer service issue and helping me to get new fan blades for our Monte Carlo Fans that blew off in a bad storm. Really do appreciate all your help on this!

We joined DirectBuy right when we were about to furnish a new home so it worked out perfectly for us. Our first purchase pretty much paid for our membership. Memberships are very expensive so unless you're planning something big, I don’t know if it would be worth it. In our case, we’ve furnished two complete houses with DirectBuy, here in Canada and down in the States, in Phoenix. We mostly bought furniture and everything has been excellent in terms of quality. There aren't a lot of good places around to buy furniture so we’ve been very happy with what we’ve gotten. They have been really reasonably priced as well. By the time all the shipping and handling has been taken into consideration, we ended up paying about half of the retail price. So it’s been good value for money.

Rick ** was my Project Coordinator for my bathroom remodel project. This project went on for 5 months and I purchased all of my materials through DirectBuy. Rick was not only the kindest, thoughtful person, he was also very knowledgeable about building materials and product information. I could not have done this project without his help! Honestly, it was as if this was his own business, that is how devoted he was to finding answers and getting back to me. Direct Buy is lucky to have him!

DirectBuy provides me with quality products at reasonable prices, and it’s easier to get the quotations from them for the items. They also have a lot of different options to select from. I joined DirectBuy more than 10 years ago and over the years, we purchased furniture items like dining tables, sofa, lamps, and a bar stool. The quality depends on the kind of their products. They’re selling really low-end pricing and so, maybe the quality is not so good. But if you select the good quality product, then they are comparable to any other place where you can buy it. You might even pay more money there compared to DirectBuy.

We bought a little bit of everything from DirectBuy, mostly appliances, and we got the best deal on them. It took a while to get used to purchasing the products, but once we got the hang of it, and now with the internet where they have all the stuff online, it’s a lot easier. Over the years, we’ve worked with our local franchise but they're shutting down in November, so we’re gonna work somehow differently. We’re not sure exactly how that’s going to work, but we’ve had great support from our local DirectBuy franchise. From time to time, we also called and talked to people and it has always been helpful.

Direct Buy staff did not adequately communicate with the delivery warehouse. Direct Buy emailed us to say that our merchandise was ready for pick up before emailing the proper paperwork to the warehouse. Direct Buy also did not inform us that we had to wait for an email from the warehouse to be able to receive our merchandise from them. We have been members for many years and the quality of service has been reduced since they started closing stores in Ontario.

We were building a basement in 2007 and we heard about DirectBuy. At that time, the cost was $6,000 to join and we saved more than $6,000 in purchases, so it paid for the membership. That basement was a $50,000 to $70,000 project. From then on, our purchases have been just furniture and appliances. Back then, it was a high-pressure push, one chance to go in. If we didn’t buy, we wouldn’t have an opportunity to go back and do it again. Now, they only have one store in Edmonton. You have to hear about them and it's about $700 or $800 to join. Also, everything is online. There is no store, so it's a pain in the **.

We’ve been DirectBuy members from when the store opened in Ottawa. At that time, they were saying on TV that DirectBuy was selling at the cost price. So we went there and they explained then we signed up. That year, I was building my own house and we had a lot of things to buy. So it was a good time to sign up. A lot of my friends know about DirectBuy now but the situation is not like ours in the beginning. They have their things so they don't want to be a member because they won't be buying enough things. Plus the membership now is really expensive.

We've been a member of DirectBuy since its conception back in 2009. We had just purchased a home down in Florida and there were applications that we found appealing that we used for furnishing that house. We've since been using DirectBuy recently with the acquisition of another house and remodeling in addition. We've purchased appliances, flooring, carpet, and plumbing items -- more home remodeling type of things than furniture.

I've been a member of DirectBuy for 10 years now and used the membership for mostly flooring and material. Their products are of good quality, but they’re a bit of a pain to deal with. Each individual business is an individual business, and they happen to be part of DirectBuy. The process to go through DirectBuy to get something from the company is not worth it half the time. I can find the thing on sale if I look around without going through all the hoops. The house I just built has six bathrooms so I went through and bought a lot of plumbing stuff. But I found it cheaper to buy them at BestBuy than DirectBuy. They're also easier to get and way easy to return if something was wrong. DirectBuy could do things better with a little less bureaucracy, or a little better contact with the customers.

Having in mind that I am gonna build a house one day, I signed up with DirectBuy. I also got in just for the deals in building and have been a member since around 2006. From then, I have done a couple of kitchens and got windows using my membership. And my girlfriend had bought a few things too. Everything that we've gotten has been of good quality and the experience we had with our last big orders have been good as well. Dealing with the last lady we had for the windows was really easy and fast. I also have this kitchen designer that I always use because he's really easy and good. Although there was a little bit of a run-out one time when we were trying to get a TV and it was a long process, and then it was discontinued from the manufacturer. Other than that, it's been easy and the deals are good. And so, I've got a few people signed up on there.

The guy that I partnered with in business was a member of DirectBuy and he told me that a membership with them was a good deal, especially if I would be doing any renovations or big purchases. So, we checked them out and joined because of the great discount in pricing that we could get on furniture. We had just moved in to a place and we were doing a whole bunch of spending on making the place look good. In the last seven years, we've done a couple of major renovations on properties and we purchased all the plumbing supplies, like all the faucets, sinks and toilets, as well as the carpet from them.

A few days ago we decided to update the carpet in our bedrooms. We contacted the concierge center and they directed us to the Richmond carpet website. Once we made a decision we call back and spoke to Jan **. She was extremely helpful as we had many questions. We told her we would call back once the rooms were measured professionally. A

I was doing a lot of renovations at the time I joined DirectBuy. I like the savings and I've been a member for 10 years now. I've purchased mostly appliances and furniture. The purchasing experience is very difficult and the warranty could be improved. I have to inspect everything at the store so closely before I take it home or they're not gonna cover it. I got a table that had a little bit of water damage on the edge and because it was in the cart, I inspected it when I picked it up. It was upside down in the cart and I guess the corner got bumped by the freight company. Shipping damage once it leaves the store is not covered. But I also couldn’t see it when the package was open up until I actually put the table together at home. So, I have that feeling when I'm buying, especially when buying something for somebody else as a gift and then it's not gonna work for him.

We've been DirectBuy members for about 12 years and they've been really good. It was a good decision to join. It was hard in the beginning but we've definitely used it. As long as you can justify the buy-in, like if you’re doing some large project, do it. That was what we did in the beginning. We were remodeling the entire house and DirectBuy was extremely helpful. Since then, we've kept it up because we usually buy at least one or two items a year so it’s been good. In fact, I've bought just about anything that they had, even doors, locks and granite. That was granite countertop and tile flooring for bathrooms. I’ve also bought hardwood flooring, cabinets, a fireplace, couches, furniture, cabinets and a barbecue grill. I also bought a lot of Kohler products. I haven’t had any problem with anything. And if there is a problem, DirectBuy has been really good about backing it up.

We’ve been DirectBuy members for several years. We joined when we started building our home. We purchased things in the past like all of our kitchen appliances and our steam shower in our bathroom, a refrigerator for the garage and a dryer for our daughter. Now that you can order everything online, it has been great and very easy. I can go online and look, and look, and look. I don’t have to pull books out. I really like it.

I've been a DirectBuy member for 10 years. My husband was building a house so we purchased cabinets and flooring from them. I got divorced so I had to buy all new appliances, and then I moved so I had to buy appliances again. And I just buy odds and sods from them. For the most part, my purchasing experience with them was really good. The quality is very good too. I would definitely recommend them. They have high-end stuff. I bought blinds, furniture, and flooring, and everything has been very, very high-end. So, if you don’t want to pay the price for high-end stuff, it’s not worth it.

We were buying a new house and we needed to furnish it so we became DirectBuy members 15 years ago and then recently, we were made an offer to rejoin, and we did. We've bought electronics, furniture, and window coverings from them. This time around, we purchased a couple of the items online and only one in person, that being the blinds. We understand very well how the cost and handling fee works. We went with every purchase well-informed so it worked out as expected. The rep, Gordon, at the Mississauga location was excellent. He was very knowledgeable, quick, and efficient. If we had a friend who was going to be furnishing a house or looking to make some major purchases, we’d surely recommend DirectBuy. They offer good value and we've had a good experience. Having to wait for the product a little bit longer than if you would’ve bought it from a retail location is worth it.

We've been with Direct Buy since it was TotalHome and we bought furniture, flooring, and lights from them. However, we don’t like DirectBuy right now. They've taken out all the stores. At least before, the one DirectBuy that we had before it got closed had a huge amount of inventory there, so we could see the flooring, and it was a great help. It was awesome. Then we had to go to another one which was an absolutely horrible one, and then it also closed. Now, we're at our third one and it just closed too. And they weren’t even close by. We still have to drive all over the place.

We've been with DirectBuy for about 10 years, and we’ve used it all those years to furnish houses, apartments or condos, as well as to replace furniture and appliances. Originally, we liked the prices that we could get and It worked out for us. It was a good value and we’re still using it. As far as the online site, it’s fairly easy to navigate but you don’t have that person who can really help you with specific things. It was nice having a place to go where we had people who would help us find the specific things that we were looking for. They had samples of floorings, furniture and coverings, and they would show us the samples. Also, we’ve had a very long wait sometimes on some specific things. There was a six months wait time to get some stuff that we ordered. That would be the only downside if you want something right away and you need it right away.

I contacted Direct Buy with an inquiry about a specific brand furniture that was not included on the website. Jenifer ** responded very timely stating she would look into my inquiry. Today I received another update from Jenifer ** that she was still researching my inquiry. I really appreciate the follow up and Jenifer's contacting me with a status update.

A friend of ours mentioned that they joined DirectBuy so we looked into it, too. We were building a house at that time and the allure of the kitchen cabinets seemed to be an easy way to capture back our original investment of signing up. We eventually signed up and we’ve been a DirectBuy member for about 13 years now. We've spent quite a bit of money purchasing various items for our first house. We are building another house and we purchased appliances, some higher-end furniture, and lighting from them. If we think that we’re going to be purchasing something a little higher end, we’ll go to the DirectBuy site and see if there are any opportunities there to save money.

I liked the availability of the merchandise at DirectBuy that wasn’t available elsewhere all in one location. However, it annoyed me that when we joined, we paid a fairly hefty fee. We paid $6,000 to become a member. When I was in there two weeks ago, they told me that there’s just a monthly fee now which is what we’ve been paying. We’ve been members for almost 10 years now and we got things from office furniture to appliances like TVs. Our overall purchasing experience has been good and the products that we’ve received have been excellent. Some of the handling fees were a little extraordinary but the product cost was good.

I’ve been with DirectBuy for a number of years and I've purchased so much there with my membership. We got a kitchen dining table set and tile floors. I also bought hardwood floors and got tremendous value with that purchase. Then we just got a bedroom set and it has come, even though it had not been a couple of weeks since we made that order. Our purchasing experience with them has been very good. The quality of their products is excellent and the cost is good. DirectBuy has been a lifesaver for me because I've been saving money. I have compared their costs to those of other places and they beat the prices that I’ve seen.

We went to a DirectBuy presentation and ended up joining them. Our house got hit by lightning in 2007 which took out my stereo, so I went to find a stereo and I was able to get it at DirectBuy for almost half the cost. Also, we’ve had our kitchen totally redone and we bought cabinets, granite countertops and all of our appliances through DirectBuy. We've also bought curtains, trim covering and paint. I get 30% off of anything at Sherwin-Williams. I also purchased through DirectBuy several couches and all my garage doors.

DirectBuy's prices were low and during the time I signed up for membership they had a showroom, which was good. We built a house, so I'm in the process of putting all the furniture right now. I recently got two chandeliers and three pendant lights from DirectBuy. I also got some other bedroom furniture from them. I'll find the product somewhere and and I'll check to see if DirectBuy has it, and then I'll purchase it online or through the concierge service. As long as the product is there, it's easy. If I don’t see the product, I would email the concierge or some support shopping and see if they have it.

DirectBuy has good quality products at very reasonable prices. We were building a house and we knew that we could benefit by getting a lot of products through them. We made most of our purchases 18 to 20 years ago but we maintained our membership every year because we may do a renovation. We've bought dining room chairs, light fixtures, faucets and plumbing fixtures and some upholstery fabric.

I've been a member of DirectBuy for about 10 years and I got them for the discounts on products like their furniture. We also just bought six appliances. Sometimes I order them online and then sometimes I look for them online and call the concierge once I found them. Sometimes I have to do that because I have a membership here in Michigan but I also live six months in Florida in the winter so sometimes I order stuff and have things delivered down there.

I have purchased mainly furniture from DirectBuy. However, the dresser that I recently purchased that they delivered this past week wasn’t in the package. There was no paperwork with it and when I asked the person that delivered it if there was a warranty and if it was well as the rest of it, he said that the packaging takes up too much room on the truck.

When we were gonna remodel our kitchen, we started looking around and we saw the advertisement for DirectBuy. So we went in and they had a classroom where they showed us lots of products. Then they showed us the showroom and the difference between the prices. We were already two months into looking at various things and prices, so we saw the big difference and we joined. We liked the savings on the products that we were getting. We also did the laundry room and one bathroom. Plus, we remodeled the entire back bathroom. We did the carpeting twice now throughout the house, too. And for these projects, we had no problem purchasing stuff from DirectBuy.

I've been a member since 1975 and never had to go through all the steps to find the lowest price. Sure liked it better when you knew what the manufacturer's price was and you paid 10% plus shipping and tax. Always beat everyone on price.

We've been with DirectBuy for over 10 years through my sister-in-law and we were saving money by going through them. We bought furniture, building supplies, roof and door changes from them. Our purchasing experience has been great and we've done it a few times online, but most of the time, we go to the store. I prefer going to the store and we were impressed with the service that we get when we go there. The quality of the products that we got is also very good. However, it's very expensive to get a membership now compared to when we got it 10 years ago. But if people are building a house or doing a major renovation, it's worth a while of going through DirectBuy.

First we were told our order was discontinued and we had to look for a new set. After weeks of looking we found something we like and could live with. When we went to order it we were than told our original order was available and was on its way to us. Once the order arrived the boxed were moldy, and ripped and the tape did not even stick. When opening them we found mouse poop and peep all over the product.

Order was delayed a month past the longest estimate for shipping. Called several times and were given a delivery date both times (which when then had made plans to pick up on) but both dates came and went. On third call the person was very helpful and let us know there was a shortage of drivers to make the deliveries. If this info was given sooner or if anyone had contacted us this would have gone a long way. Had much better service when there was a local club. Pick up was good at the depot but I continue to get emails a month later as to when I will pick it up.

Way back, I was building a house and thought to myself that there would be something worth looking at through Direct Buy. I became a member and thus far, I've bought everything from building materials, appliances, household goods, furnishings and window coverings. However, the structure of the company has changed throughout the years. Before, we used to go into the club and look through a bunch of catalogs then place an order for what we were looking for. Now, Direct Buy has geared itself for online sales. Still, going into the club was a better experience for me.

When I went to DirectBuy to talk to the people about what the membership was all about, they looked up the same couch that I had just bought. And they were able to help me realize what I could have saved. I absolutely joined right then and there. We were in the process of furnishing a few homes. We furnished a home down in Florida. A couple of our daughters also had homes that we were trying to help furnish.

Marcia ** helped us with a quote for a fireplace. It's often very difficult ordering off a website when there are so many components and some are required some aren't, some are conditional upon the ordering of others etc. We worked together while I was on the company's website and Marcia used the DB catalogues and together helped me figure out which ones were needed and which ones weren't (ie. if 1 safety screen was ordered a trim wasn't required yet if a different one was ordered a trim was needed). She even called me back a little after my inquiry and provided the name of an installer from a different DB warehouse as I mentioned on the phone I'd need assistance - (I can't install a gas fireplace insert myself!!!).

We rebuilt a house and I got a washer and dryer, a fridge, and a stove from DirectBuy. I also bought a bedroom table, a whole set of kitchen cabinets, and windows. The cost was good. We did a research and found out what the products cost in stores, and it was way cheaper through DirectBuy. I had no problems with the quality, and purchasing from them was not too bad. However, I had to plan at least three weeks in advance because they didn’t have anything in stock. It was all ordered. So, what I ordered came at least two weeks later. When I started with DirectBuy, there were lots of stuff but it’s getting limited now. They’re losing a lot of their clients for some reason. Their products are not anywhere near as good as they were 10 years ago. A lot of vendors are disappearing. Still, I'm satisfied with DirectBuy.

I researched Grohe items, as we have a major renovation in our place. There are very few of Grohe items on the DirectBuy website, so I made a list based on information from Grohe US site and called concierge shopping support line. My request was given to Jenifer **, who completed it in the evening of the same day. She provided all information needed. Thank you, Jenifer.

We have used DirectBuy quite a bit and have gotten several stuff from them this year and last year, too. Our store is two and a half hours from us but what's so much easier nowadays is we don't have to go and to do it online is so much better. The website is good but sometimes it's a little bit of a challenge. When I see something that I like, I put it on my wishlist, come back a week later and it's not available anymore which is a little frustrating. Other than that, the quality is excellent and some of the items give tremendous savings. I usually get excited when they start adding more products but I've learned that I need to shop around to make sure because I'm not gonna save as much as some things that have a larger profit margin.

Denise was amazing. I am unfamiliar with cabinet terminology and what questions to even ask. Denise walked me through and caught things that I would have never thought of. She responded immediately whenever I had any questions and was very patient. I will be doing other cabinets in the future and can only hope she will be the one helping me.

We went to the showroom in Massachusetts and we realized that there were things we would get wholesale and have savings. Now, we've been a DirectBuy member for almost 10 years. We’ve always had it when we furnished two homes with many of their products. For our new home, we bought appliances and bathroom fixtures like tubs. We also got lights. In the second home, we got tubs, showers and fixtures. This year, I've had a two-for-one year, which I was thrilled about.

My sister was a member of DirectBuy years back so when I was purchasing my first home and I needed a lot of stuff I applied for membership with them. I have now been with DirectBuy for 14 years. I bought everything like floors, tiles, cabinet trays and sinks, and the quality has been very good. With DirectBuy you can get better deals on higher end stuff. I wouldn’t have bought certain appliances if I wouldn’t have gotten the price. You can get higher stuff for better quality.

I’ve been a member of DirectBuy since 2005 when I built a new house and I needed flooring, appliances and furniture. I’m a real estate agent so I’ve been using the membership for staging such as glass painting. Also, I’m renovating a rental unit that I have right now. The quality is good and I have always been happy with DirectBuy. I got good help and they answered all my questions but it’s a shame that I kept asking their head office and it took a long time for them to get back. I like that I can go into my local showroom here and get the answers in the one-on-one customer service face-to-face a lot quicker. I use DirectBuy all the time and I’m always there. It’s a shame that they downsized their showroom here and I find that a bit irritating. It’s harder to get stuff done, but the customer concierge shopping has also been very good. I’d like to see their website with their products updated more.

I have purchased a few items from DirectBuy in the 10+ years I have been a member. However, the ongoing $200 yearly fees, and the closing of the DirectBuy centers made it harder to find good deals. We are now debating whether or not we want to continue to pay the yearly membership fee. To date, the items we purchased were marginally less cost. Some were actually less as stores, due to the high cost of the shipping and handling fees. I have found I could get them for just a few dollars more without going through DirectBuy.

When I first joined DirectBuy, I was in the process of buying a house. And since then, we've been moving around quite a bit and I've been able to buy enough to pay my membership every year. I've purchased windows, dining rooms, bedrooms, and toys for kids, and the experience is great, most of the time. However, the waits were too long. When we ordered some carpets and area rugs, for some reason, that section never came in within the time they said they would come in. But other than that, the other stuff was great and the quality of their products is excellent. Also, their customer service was really helpful when I bought a coffee machine from Saeco and it wasn't moving on as quick as I would've liked. They pushed it and got results in no time at all. I'm really satisfied with DirectBuy. It has worked really well for me and I encourage my friends to go with them.

When we saved some money and were doing some renovation, we purchased all sorts of things from DirectBuy like jewelry, cutlery and a bed. Navigating their website was fairly easy, and now that they have the concierge is a good move. Our last experience we had getting the dishwasher was a lot easier. Also, the products are pretty good. We just purchased the dishwasher last week and so far, so good. DirectBuy would be something worth considering especially if you have a new house and looking to make some purchases.

Our friends told us that DirectBuy was taking $4,000 as a membership fee so we paid that and we have been members in the last 20 years. Now, you have to pay $300 only. Everything in the house is from DirectBuy. You can pick any company you want because they have a lot of companies listed and we have bought from all of them. The quality is good and the price is very good compared to almost 70% in the market. Buying from them seven years ago was not so good but we recently purchased a washing machine and the service has improved tremendously. It was low-tech before. There were binders and you go through them. It was a little bit confusing, but now, they have online services and the people are more knowledgeable and very helpful.

We own nine rental units and our own house that we live in, and we have to buy appliances for all of the houses. So, if an appliance breaks, we have to buy a tenant an appliance. The money that we save on buying one appliance a year for a rental unit or our own house is the cost of the membership fee every year and savings so it makes sense to keep our membership with DirectBuy. Our washing machine went kaput so we just bought a new washer and dryer. We have to buy a lot of refrigerators and we’ve also bought furniture. We also got wedding gifts which was convenient and we bought flooring which we really like. We’ve been lucky that we never had any returns. We have had questions in the past but they were personable and always handled everything quickly and easily. It’s been great all around and we're happy with them. We have been with DirectBuy for 15 years and I have recommended them to people before.

I've been a DirectBuy member since the 80s or 90s. I got attracted to the discount prices that they've had. As a member, I've bought some home furnishing and the experience has been very easy and convenient. I also like the quality of the products I've purchased. It's outstanding for the price I've paid. I highly recommend DirectBuy.

We're very happy with the service we've been getting from DirectBuy. We were building a new country home from scratch and we knew we would get very good deals going through them, so we decide to become members. We bought quite an array of things through them, like all the flooring for the cottage, Goodfellow lumber. And then, we bought sinks, baths, toilets, furniture, bedroom sets, some mattresses over the years, tiles and our blinds as well and we got our kitchen made through them.

I liked the cost of being able to save money on things through a DirectBuy membership. So I signed up with them. I’m into products and things like furniture, electronics, appliances, kitchen stuff, and bathroom fixtures, so I have purchased a lot of stuff from them. My experience has been really wonderful and the only challenge is that the showrooms have been eliminated, so it is a little bit difficult to see the product. But with DirectBuy, you're essentially paying for good quality. Also, the delivery has been great. But if I compare it to Amazon where I have Prime membership, you get free shipping and it is expedited as well. It would be a nice feature to add some sort of benefit through DirectBuy.

DirectBuy's price and overall extra discount made me sign up for membership. I've been with them for more than 10 years now and it's been saving me a great deal. It's easy to navigate DirectBuy's website. I've bought furniture through them and I've been very satisfied with the quality of the items I've been getting as it is in line with what I’m paying.

I joined DirectBuy back in 2003 to build my house and I’ve saved $200,000 with them. I have done windows, blinds, flooring, stereo systems, furniture and cabinetry with them. Everybody I’ve ever talked with that’s doing anything much at all, I told them, “You need to join DirectBuy.” They’ve always been excellent. I was able to buy three-star furniture from them rather than two stars from the store because I still got it for less.

Whenever we buy from DirectBuy, it has been good for the most part and we have always had good luck with their products. My wife finds it easy to navigate the website and find products though sometimes it takes a while for them to get back when I wanna get a price. That aside, DirectBuy has really good quality products and the cost is a lot cheaper.

It seems that every time I contact Direct Buy, you have lost multiple brands. Not only that but there are always limitations on which items you can get from the brands that you do have. Having lost our local club was a significant blow because I can’t access catalogues and the concierge service just doesn’t come close to replacing that in person service. You don’t seem to have a complete list of products online, and it takes hours to get questions answered. I used to be a huge fan of Direct Buy but I just don’t feel like it’s worth the cost anymore.

Direct Buy has good deals and so far, I've been with them for 12 years now. I've purchased from them quite a bit of furniture, appliances, window coverings, all kinds of stuff for remodeling and updating, and I had a very good experience with them. However, to order online, they don't let you use American Express, but when you do a purchase order, they do. I hope we could use American Express for all purchases without having to do a purchase order type of thing. Nonetheless, I've always been happy with the products I received from them. It has very good cost saving for the quality and it beats the competition of going to a store. I've recommended Direct Buy to family and friends.

I gave DirectBuy a try and used that for Hunter Douglas blinds. Then we've done some major remodeling so I continued to use it for various things. I've bought rugs and light fixtures. Recently, I also bought outdoor kitchen things and outdoor furniture. I also bought knives and a lot of things all over the board, like clocks and decorative items. The quality has been good so far. But there is one thing I don’t like. I bought some rugs and the quality of them is not that great. But I didn’t do my research. If I'm buying an item and I'm unfamiliar with the brand, I would do a lot of research and investigating. Then usually, I look for something specific after I've done my research.

I have ordered many items from DirectBuy. This one was very late. When it was finally sent it the delivery service it took them two weeks for them to process it. I had made three phone calls trying to set up delivery because it was so late and the baby was due to go home. Very unhappy. The delivery company only goes once a week to my location.

I purchased a KitchenAid refrigerator in July 2018. It is now Sept 11, 2018 still no fridge, it was originally to be delivered July 29... We sold our fridge in anticipation of the new one's arrival, only to be told it would not be shipped until the 10/3/1018, would not arrive 'til 10/101018. Here’s the deal he we not found a cheap 200.00 fridge for our shed we would be in serious trouble. Today 9/11/2018 I was trying to cancel this order and buy a fridge at Home Depot to be delivered Sept 18 2018, and am told by the rep there is no guarantee they will refund my money... REALLY? At this point... I am so frustrated.

I wanted the savings on major home remodeling and furniture and we've used DirectBuy when we were replacing the living room furniture and the office desk. I purchased furniture from Drexel Heritage and it was very good. I also bought two desks from Hooker and they were both nice quality. Right now, I'm in the middle of a kitchen remodel. At some parts, products were really hard to track because of the way they changed the website. But that might be more related to the product, like as far as rugs, I had to keep calling somebody to give them the number and then they let me know if they had it. That was very difficult. But generally speaking, you can see what's available and the price. And for starters, that’s all you really need to see if you're gonna go forward with something or not. The purchase experience is usually smooth.

I've been a member of DirectBuy for a long time. When I moved to this area, my real estate agent told me about them and we became members because I had bought a new house and I wanted to do some renovations. Then my family moved here too. With DirectBuy, I could find materials for me and my family. I also own a business where I do renovations. I asked DirectBuy if I could buy materials for some of my jobs at the odd time, and I continued with them for the last 11 years. I got in when things were really inexpensive and the renewal fees were cheap. My renewal fees now have gone up considerably but it's still worth it in my eyes.

I want to thank Barbara ** with her quick response to my e-mail. Not only did she informed me on the Canadian manufacturers but also included their websites. I am not sure where our country is going with NAFTA but at the this time I feel I am better off buying Canadian products.

I was going to make renovations in my house and decided to be a DirectBuy member. Buying from them went very nicely and everybody is very helpful. However, sometimes we cannot return the product if we don’t like it and we’re not ordering certain products because of that. They provide insurance for appliances but they don’t offer that insurance in the province of Quebec, only in Alberta. Also, there’s a travel agency with DirectBuy and the person that we talked to when we called was in a hurry and was not very helpful. Other than that, we’re very happy with the quality of their products. I'm renovating my kitchen and the bathrooms. We’re doing the kitchen this year and we’ve redone one washroom in the basement. There’s one more washroom to be done on the second floor. I would tell others about great deals they can get with DirectBuy if they want to renovate their kitchen or other areas in their home.

We were in the process of a move and the house that we moved from burnt down. We needed a lot of furniture and we got into DirectBuy. We have been members since 2007. I used to go in the shop and look through the catalogs when purchasing from them. But I’m getting better at doing the online stuff and doing the concierge with the equipment is nice. We bought mattresses, washing machines, tables, chairs, and bedroom suites. The quality of the merchandise has always been great and we enjoy it.

I’ve been a member of DirectBuy for several years. I've purchased furniture items and television through them, and the products have been fine. However, with my recent order, we are missing one of our chairs. I've contacted customer service, but it's been five days and they still haven’t gotten back to us about getting us the fourth chair.

I have purchased cabinets through D/B in the past, and installed them myself, to help increase value and modernize our home before selling. This was very productive, and the house sold to the first person who looked at it! I'm installing kit, bath, and laundry cabinets in our new home, the ordering process was easier than in the past, Crystal ** was very helpful and professional, worked diligently and helped me work out all of the complicated details. My kit design has a corner refrigerator and was a tight installation. The kit/den combination is a very popular design/build concept and the refrigerator being the largest appliance by far is one of the main focal points. Crystal made the whole process easy and in a timely manner, very friendly and personable, I wish more people could as professional as her.

The order process was pretty simple, although I used GreenSky financing for the first time and that was a little more "complicated" than I thought it should have been... But it all worked out. The order seemed to take a little to be fulfilled than I thought it would. The order seemed to have been "lost" for a week or so to where I had to contact DirectBuy customer service and they tried to track it down. They did and I was updated... Total process to sort this out, about 10 days.

We went to DirectBuy's showroom and they had deals on furniture. Their reps also told us some things which made me sign up with them. Using their website has been great. Since becoming a member in 2010, I've bought clothes, jewelry, and furniture and everything I've purchased has been good. The price is also good. And although you have to be willing to make the sacrifice for the upfront cost and have some projects that you’re gonna make it pay for itself, being a DirectBuy member is a good deal.

I have been working with Jennifer ** on some theater seating and a sectional sofa for our basement. She has been very helpful with pushing vendors to provide material samples, as you can imagine it is difficult to purchase furniture site unseen but Jennifer has been very patient and professional. She is the my go to person at DirectBuy.

I was building a home and was getting prices on plumbing fixtures. I sat down with the DirectBuy people and priced out what I wanted to do. I was able to save enough on one fixture to pay for the membership and I made all kinds of purchases. Most of them were furniture, homes appliances, plumbing fixture, windows, and doors. The shopping experience and the way the concierge handled it has vastly improved as opposed to five years ago. Their follow up was good, too. However, their website was a little iffy. I didn’t think the graphics were exceptional and the search function was a little cumbersome. Also, their categories for products were a little confusing at times. Other than that, DirectBuy carries some junk and some good stuff but their cost has been more than fair, plus I got what I paid for and more. DirectBuy is great and I have told everyone I know about it.

I've been a member of DirectBuy for quite a while now. I live in Canada and a lot of times we have product selection that’s absolute crap. DirectBuy gives me access to manufacturers' full catalogs and I get everything at a good price. Finding the products I'm looking for and navigating through DirectBuy's website are very easy. I just use the search function when I'm looking for something and I can usually pop it up quickly. The quality of their products is outstanding and the quality compared to the cost is excellent. That's why I keep my DirectBuy membership. If you want anything high end, there's usually a huge premium when you buy it locally. So, DirectBuy is a better way to do things.

We did the whole presentation deal with DirectBuy, joined, and we've been members since 2007. We love renovating homes and we liked the cost savings. We've purchased mostly home renovation products, like tile, wood floor, and carpet. We recently did blinds too. Purchasing is easy. However, the showroom is too far and it’s almost a three-hour drive to get to, so it’s not worth it. The one close to us recently closed so we do all purchase online. If they could open more showrooms, that would be awesome. Also, the mobile app is horrible. I hope they would allow viewing more results per page. It’s even slow. Four will pop up if I'm looking for floor tiles, but there’s over 5,000 if I go online. So, it’s just dated.

Regarding my experience speaking with Karen **, I will say that she was great and very helpful. She gave me feedback in a timely manner. She was friendly and ready to be of assistance. However, regarding doing business with DirectBuy and saving money, I will give my experience a 1/2 star rating. DirectBuy has repeatedly disappointed me with products that are unavailable or certainly not lower priced. I feel I do not save money. (Well, I guess in one way I do save money because the products I want to order are unavailable.) I will probably not renew my membership.

I learned about DirectBuy by going online looking to purchase a specific item on the internet. I clicked on something, ended up getting an interview to go in and found out what it was all about and have never regretted it. I chose to be a member because of the prices and discounts that I would be entitled to. My initial purchase was a Panasonic microwave. I completely did over our kitchen and all the windows in our house. I recently bought a dishwasher that’s being installed today and I’m waiting delivery of a new sofa. The website part of the purchase is fine, but the customer service part of it is what’s exemplary.

I was looking at the quality of the suppliers of DirectBuy and comparing the pricing. I built a home and used them for tiles, windows, kitchen hardware, furniture and anything it takes to build a home. The only thing I don’t purchase through them is jewelry and travel. I’ve been very pleased with them. It’s not some place wherein if you’re gonna order, you’re gonna get it overnight or in a week or two because they’re cutting out some of the middleman there from that direction. Yet, I’ve never had any problem.

This order (Sunpan) took a long time. Jenifer ** was the only one that was able to straighten out the process and get it done. I had been waiting 4 days (3 business days). I had the pricing on day 4 but the shipping needed to be change. I was then told that I had to wait another 48-72 hours. It should not take one full week to get an order corrected. Jenifer ** came in on the 3rd day and fixed the problem. She has been great to work with. I have done other orders with her.

I was really skeptical at first. There's so many scams out there. Then I went to one of the open houses, knew about savings and then doing a bit more research myself I decided to be a member of DirectBuy. I made purchases when I was building and doing some renovations on the house like with the flooring and toilets. Recently, we bought a fridge and microwave. We got from them everything related to a house and then some furnishings, like couches and coffee tables.

I’ve been a member of DirectBuy for 10 years. I decided to be a member because I get things cheaply there. I go there for better products and I've purchased their things for renovations, outdoor teak furniture and things like that. Purchasing in the early days before they became more web-friendly was very difficult. You had to go physically at a location, and you had to sit there with the books. It was really difficult and cumbersome to do. Now that they’ve moved more towards their website so it’s much easier to do. I think what is a little bit jarring at Direct Buy is all the handling fees when you finally add it all up. It is still a good deal but not as good as it seems in the face of it. Nevertheless, I would say to a friend that it’s worthwhile making the initial investment in DirectBuy if they will be spending a lot of money on things like cabinetry and all the things needed for a renovation because they'll save money.

We have been a member of DirectBuy for 12 years and we debated about renewing because they didn’t have the products that they used to have, which was quite disappointing. However, since we were gonna be building a new house, and we saved quite a bit of money previously from buying products through DirectBuy, we renewed our membership with them. When they had the local store here, the buying experience was really good. They brought the store back but it is not the same as it was before and I'm not nearly as happy with the way they are set up now. Before, they had all kinds of catalogs and you had an index on the front of the catalog that would show their multiplier because most of the catalogs had a retail MSRP price, and they took the multiplier to find out what their price was.

Marcia **, the Concierge Agent who dealt with my questions regarding my order for two lamps from Elk Lighting that I placed about a month ago, was most helpful. Her response was informative, and helped me understand the order situation better. Her email was also very professional and well written, features that were very much appreciated. Thanks, Marcia!

We were building a home and using the membership from DirectBuy, we purchased windows, doors, interior and exterior plumbing, cabinets, floors and other furniture. I worked directly with the two owners, Paul and Mark, and they were phenomenal, helpful, gave great suggestions and did troubleshooting. The overall quality was fabulous. If people are just gonna remodel a bathroom or do some minor repairs, they should go to Home Depot or Lowe's, but if they're looking at doing good products and major projects, then the membership fee with DirectBuy is worth the value.

I became a member of DirectBuy seven years ago. We were building a home and it was a good fit for us. We have had numerous purchases using my membership such as kitchen cabinets, granite countertops, appliances, and flooring. We also had vanities, light fixtures, and plumbing fixtures -- everything that we need in a home except for furniture. Our last purchase was a pier for the lake and right now, I'm inquiring into some log cabins. We've loved the items that we've purchased so far and they've been great. However, I miss the showrooms that I used to go to in Bloomington, Minnesota. I enjoyed going there and looking through the catalogs and seeing floor samples and the samples of the rock and faucets.

I became a member of DirectBuy in 2006. At that time, they were advertising for the memberships and I was doing renovations to my house. I needed a kitchen and I thought that to see what it was gonna cost. I priced it out at Sears and strangely enough, the kitchen was around $10,000. However, at DirectBuy, it was $5,000, but the membership cost me $3,000.

The missing star reflects the amount of time I was limbo totally unaware of the status of my purchase. The other four stars are represent the ease of purchase, the price comparable to anywhere else and the customer service I received from Erika and Valerie. The biggest downside to this purchase was that the order went over a month without any recognition or notification that someone was working on it. Then I had to track the shipment down with the help of the DirectBuy Home Delivery Team, but even they had to take a moment to find it. It seemed as though someone had dropped the ball along the way and my furniture sat in a warehouse one week or more too long. Without the communication from Valerie and Erika I would have been much more upset and disappointed. Thank you Home Delivery Team.

We started with DirectBuy when we lived in Maryland and we thought that they were very nice. They had the shelvings and different things, and we were able to go and see products. We liked DirectBuy. They had top quality things and I was very excited when we first joined. We bought a niece of mine a china as a wedding present and when my neighbors needed a washer and dryer, we got it for them and they have been using it now for about 12 years. They love it and can’t get over it. We also purchased cabinets and different household things from there, and they are all very nice quality. We bought some bedroom furniture in the past as well and they were among the first things that we bought with DirectBuy. These are gorgeous oak and they’re premium furniture. They were $10,000 in the showroom but they were $4,000 at DirectBuy so we made up our initial $6,000 right off the bat.

Jennifer has been really great with helping me get information that wasn't available in the product description for the faucets I'd like to order. I needed to know if they had brass fittings and she contacted the manufacturer and has offered to follow-up with them regarding the bathroom faucets once I narrow those choices down to match the kitchen one. The information she provided has been very helpful and I will be placing an order soon!

We've been DirectBuy members for a lot of years now. We started when we were furnishing some homes. We thought that it would be a good idea to join to get some discounts. We've bought a lot of furniture from them and some occasional household-type stuff, and everything that we've ordered has been of really good quality. DirectBuy is definitely worth it if you're gonna be making some major purchases. So make sure you're planning on taking advantage of it because if you're buying it to buy the occasional thing, it isn't worth it.

I did a concierge order for a 2nd suitcase (1st I did online), and I was very grateful for how pleasantly and quickly Jenifer ** processed my order. Service like this keeps us coming back to DirectBuy.

I had a house fire and had to replace everything. I went through DirectBuy and the savings were good, so I stayed with them for the last 15 years. I bought furniture for the whole house, and dealing with the people there was a very good experience, and the deliveries were good as well. Most of the time, I went to their site, went through the catalog, picked out what I liked, and then I actually went to the stores, looked at it to see if it was really what I wanted, and if it was what I was looking for, then I went back and ordered it. My orders usually arrive not more than a couple of weeks. They would bring it in to their warehouse area and then I would pick it up and take it home. The quality of the items has been good. I haven't replaced any of it yet. I've saved about 25 grand through DirectBuy and I’ve told quite a few of my friends to try it out.

I was very pleased with the people that I dealt with at DirectBuy. They were polite, very helpful and always attentive to what my needs were and to what I wanted. I had dealt with DirectBuy when I was doing real estate almost 20 years ago. Then they sent me a free trial to check them out again and up to the point of delivery, I was very satisfied. It took two weeks of scheduling and rescheduling to finally get my chair in. I even sent an email to Tam because she knew of the problem I was having with the delivery company. And through coordinated effort, we finally got them to deliver. The driver called ahead of time to let me know that he was going to deliver that day. He came all the way from Austin to deliver and he said that they had lost a lot of people who were fired. I had a feeling that what I had ordered was probably sitting in someone else’s living room.

Barbara ** has been helping me a great deal. She has been prompt and helpful with all of my questions. This has nothing to do with her but my DirectBuy experience... It is frustrating that there are no convenient design centres near me. I still don't know whether I can pick up from the Brampton warehouse (I live in the Bolton area). Markham and Mississauga are very far and inconvenient for me.

DirectBuy's cost is right on and the quality of the products is really good. I've bought building stuff like tubs and showers and more recently, I bought appliances. The purchasing experience through the site has gotten better and easier. At the time that we joined DirectBuy, we were building a house and because of the discounts, it looked like it was something that could work for us. And it is good.

When we were renovating our house, we joined DirectBuy so we could get things at a better price. It has been over 10 years now since we've been a member and our experience has been good. Their customer service was phenomenal. I had a problem with an oven as it wouldn't shut off and then when I put on self-clean, it burnt my cupboard. I called the guys from the oven company who then came. However, they said, that they do not know. Another guy came and said he, too, did not know. I called the DirectBuy office, and they told me to bring it back in. We brought the oven back in and they shipped it back. Then I ordered a new one of a different kind and I got my oven back. They got me my money back, too.

I have been with DirectBuy for over 10 years. I like that we can get good prices on stuff. We have moved twice and built a house, and we have had some pretty large purchases. We've used them extensively for most of the stuff that we normally have to deal with -- flooring, furniture, appliances, bathroom stuff. They consistently offer us the best price point. The products we have bought are of good quality. We were buying all named brand stuff. They offered before and then briefly dropped. Now, they are offering it again, an extended warranty on the appliance and stuff we’ve purchased. That is always been beneficial. However, the buy-in was a bit steep, and that was why most of our friends never purchased a membership. But, we are at that point of just renovating our house, and we did the math and we saved the cost of membership buy-in just on the design of our kitchen alone.

Maria ** responded quickly (~3-4hrs) to my early morning online inquiry. It was useful to know quickly that the item I was interested in was not carried by DirectBuy. That allows me to move on and pursue availability and prices elsewhere. Maria also took the time to make an alternate suggestion from the DB catalogue however it was not suitable for my purposes.

At the time that we joined DirectBuy, it made a lot of economic sense. We were building a home and needed to source a lot of plumbing fixtures, lighting fixtures and furniture. Then I always take a look every year whether or not it makes sense economically to continue and so far, we've been able to justify that path. We have a secondary residence and we’ve also continued to update stuff periodically. We also do stuff over the course of time, like if we couldn’t afford to finish the basement before. We've been members of DirectBuy for over 10 years and right now, the cost of maintaining the membership is not so prohibitive.

I was very happy with the service I received from Concierge Shopping Agent Barbara ** but unfortunately the product I was inquiring about was substantially higher in price from DirectBuy than other retail outlets. Your List price started at $4.09 sf VS $4.39 sf at the Flooring Store. After DirectBuy Club Handling, Freight, Vendor Service Fees and Tax, ends up at $5.85 sf vs $4.61. Thats a lot of $$$ on 1000 square feet of vinyl flooring ($1228 more).

My husband and I have been DirectBuy members for 17 years. We thought the program would be good but the sales tactics were heavy-handed in the showroom. We were DirectBuy members when they still had a showroom but we caved. And then we became members but didn’t really use the program for a long time. The showroom hours here were very inconvenient for people who have jobs and I was overwhelmed with all of the catalogs. When they closed the catalog store, they offered the opportunity to work with a designer. There was one hour’s worth of free consultation with the designer and we took them up on that.

We buy furniture from DirectBuy and they have good pricing. I've been a member for at least ten years and I've not had issues with the furniture I bought. They used to have a showroom here, but it has been closed, so now, we have to do it online. We call them if we have any questions and they have been great.

I’ve been a member of DirectBuy for many years and like the good savings they could offer. I do my research and buy things that are good deals at DirectBuy and if they’re not, then I won’t buy them, but generally, the pricing has been very good. I've bought lots of furniture and just installed a kitchen from them as well. The purchasing experience has been very good and I’m happy with the products I've bought. While their website is not perfect, it has improved a lot. I’d tell friends to sign up especially if they have a big project going on.

Hello. I have worked with Dean on 2 kitchen projects and he has gone over and above to make the experience great. He is very knowledgeable in the products and helpful with anything I asked of him. I would recommend him to all my friends & family.

Refridgerator down not even 1 year old! Members and people who want to purchase a membership BEWARE. You might save a couple of bucks but long run if your stuff breaks or you change your mind about a color you will be stuck. My 10 month old fridge stopped cooling all of a sudden, my food has all gone bad I am still waiting for the manufacturer to come out and service it cause they cancelled the appointment the day before. I also had problems with my stove that could have blown up same age because of an electrical blowout in the bottom that was eventually replaced. So are we receiving new or refurbished I'm not sure. Do you really want to take a chance? maybe you will be lucky, I was not. I'm still waiting. If they are selling goods then DirectBuy should back them.

I’ve been with DirectBuy for more than nine years because the cost savings are significant. The first time we purchased from DirectBuy was when we built a new house. Then the more recent purchases have been for renovations and upgrades. We've mostly bought appliances and electronics. We also purchased carpeting and some furniture. They are efficient and the purchasing experience is very good overall. I wish there was a broader choice of products but I’ve always found what I wanted or a very close equivalent so I’m happy. The staff has also helped me identify what I was looking for, and they've been helpful and knowledgeable. The products are fairly well-priced and the quality of the products is very good. The one thing that could be improved is delivery times. It could take anywhere from a couple of weeks to six weeks. But it’s a reasonable trade-off for the decent price I’m getting. I strongly recommend them.

We moved into a new house and we needed to furnish it. We were living then on another state and at that time, DirectBuy had consignees in some states and there was one in Albuquerque. We looked at the prices that DirectBuy had and we pretty much wanted to be members because of the discounts that we could get on quality items. We bought a dining set, two living sets, some appliances, lights, dishes and whatever we could decorate a house with. They were good quality because DirectBuy carries items that are high-end and from the middle range to the less expensive ones. At that time, I was able to get my Wolf Cooktop on one of the stores there because DirectBuy allowed the local agents to have a special contact with a local appliance store where we were given a small discount, so we took advantage of that.

I am so glad I have an opportunity to rate my experience with Jenifer **, She is the most professional and helpful DB concierge that I have worked with. She is really helping me out (Bathroom redo). I wish I would have known about her a long time ago and wish she could have helped me with my whole house. Thank you Jenifer!

The website is good except everything’s not shown and it would be nice if everything that’s available to us was listed. If you don’t see everything, you go on and look through the books. There’s a lot more that you can see in the store than what you can see in the website. Also, we’re over an hour away from the warehouse and it is closed Sundays and Mondays. It’d be nice to be able to go there not right after work. We would get into Ottawa and it’s rush hour.

I had an absolutely unacceptable experience with this company! I ordered $7883.46 of Hunter Douglass Silhouette window treatments via Direct Buy/Decorview for my new home on May 12, 2018. It is now August 8 and I'm still missing two shades and one is broken (has been since day one), and the replacement has yet to be installed. Their installer of choice in our area, Topps Installation of Highland, MI, has been rude and uncooperative. They arrived without two of the shades, claiming they were lost, when in fact they did have them as the manufacturer had proof they were delivered with the rest of the order.

In 1984, DirectBuy had a $1,200 membership and I was buying an '85 Corvette so I went to a meeting. They happened to have the stereo system I was gonna have installed on my new Corvette. I saved enough money on that to pay for the membership and I've been a member ever since. But it's tougher to buy stuff from them now because they closed all their showrooms. It used to be that you could go there, touch and feel the items, talk to somebody and get your questions answered. But now, it's all on the Internet. They do have their concierge though.

This is the second time I have bought cabinets through DirectBuy. The price was ok but the service through them is terrible. You have to sign that you are responsible for everything and they can send you product with all kinds of mistakes. On both orders they shipped things that were not as per the drawings signed, then said, "Nothing we can do about it. We will give you a credit." That is only good if you have another easy source for a custom made part.

Requested additional information before ordering a sofa as the website listed the dimensions as over 1000". Barbara ** responded and provided all the requested information plus protection plan info and even a 'cash back' option which I was completely unaware of! I had some follow up questions and she got back to me ASAP and addressed all my inquiries.

My husband and I and my brother and his wife joined DirectBuy in 2003. We were building a new house and we needed everything - doors, windows, carpeting and flooring. They were able to provide high-end appliances which I wanted. I built three houses and I've used them for all of them. I'm an interior designer and I used to go in and look at some of the merchandise when DirectBuy had a brick-and-mortar store. Now, it's everything online. Unless you're able to do your homework, it might be hard for the average person to shop online for large pieces of furniture that are expensive because they don't know what they are looking at in the quality. I tell my friends that they have to go to a store, see the brand and make sure it's on DirectBuy.

I have to say all of the people I've talked with from buying our appliances to making our flooring order and car seat order have ALL been AMAZING. I'm so impressed!!! Your business is standing out from the crowd. Congratulations and Thank You.

We've made a lot of purchases over the years that we've been members of DirectBuy and our experience has been the same all along. When we first joined, there was a center in Windsor which is within driving distance from LaSalle where we used to live. It was nice to have the showroom there so one could see all the samples. But now that we live on the Michigan border, we don't have a center close by so we started going to the one in Michigan to look at samples. But then that one closed as well so the closest one is in London which is two hours away.

I was renovating and became a DirectBuy member. I've been a member for many years and I did tons of purchases with them including appliances and plumbing fixtures. Their percentage could be a little lower though and you need to buy a lot of stuff before you sign up. However, the purchasing experience is now wonderful. Before, it was awful. The quality of the products I received is also excellent.

Fay was very helpful, caring and understanding for a recent purchase order that has just gone on an even better sale through our membership. She answered my questions to the best she could and seemed to look out for the best interest for the member themselves. Can't wait for the responds.

Brianne was awesome. We didn't have a clue on which mattress we should look at and with her expertise we have narrowed it down to two different ones. It is very difficult to pick a mattress because it's such a personal thing but she did an awesome job!! Thank you Brianne!!

Anyone looking at the cost savings, be aware they compare MSRP to theirs which is not what items truly sell for anymore. I have been a member for close to 10 years, I let it lapse last year until they offered me a renewal rate of half, and I regret even renewing at that. I don't know what rates they sell at now for membership, but I was 24 when I bought into the company at a 5k+ mark, and later at a 2k+ mark for their travel program, which is like the first, high pressure sales filled with unkept promises. In addition to those costs the renewal cost went from 100 a year, to 200 a year x2 because I had travel now, now my most recent statement is 300 to renew for this year for just the main account (I canceled travel after I lost "free" vacations that I was told didn't have expiration dates).

When we were buying our first house, DirectBuy seemed like a good deal and a good way to buy products. Now, we’ve been members for over 20 years and we've mostly bought home furnishings like patio furniture and also some wedding gifts, like crystal things. We also had a big purchase ‘cause our house flooded after Harvey so we needed to replace most of our furniture. We purchased furniture for several rooms, bar stools and a coffee table. The experience has been very positive and we really liked their newer online system. You can search online, look for what you want and see what it costs. But although they might have a couch in five different colors, you don’t see them all together when you're looking at the couches. There are some small user interface things that could be improved. But generally, the site is good.

Most of the time I go to the club of DirectBuy and order, but I wish they would have more diverse product options online. It doesn’t appear as though they have everything on there but I've stayed with the company for a long time because of the price and the quality of the products.

We were renovating and we've purchased everything about construction stuff, windows, doors, ceramics, furniture, kitchens, and bathrooms from DirectBuy. We live in Ottawa, so I like the fact that there is a show room that we can go to and we can speak with a live person as opposed to doing everything online. It's good as well with the companies that they have in Ottawa that we could go to. And the quality of the products is good. The only thing that I don't like is trying to find something in a brochure since it's difficult to see what it's like in the picture as opposed to seeing it in person. So I go out looking for what I want in a store, and then I go to DirectBuy to see if they have it.

We had three young boys and we needed furniture and appliances. We also renovate houses and we thought DirectBuy was a good thing to get into to get some better deals. But one time, I bought a kitchen table and chairs and there were so much online. I was really overwhelmed. So I just watch for the deals. When the catalog comes out, I purchase stuff from the sales there, which is nice. Their website may not be as user-friendly as some sites I’ve been on but it’s got a lot of options, more than I expected to have. In fact, there’s so much available through DirectBuy that we weren’t able to utilize everything but we sure try to.

I've been a DirectBuy customer for eight years. We have built an entire house and we bought everything from exercise equipment, lighting fixtures, water fixtures, and faucets. The biggest thing we bought were all our cabinets which were beautiful. And also, we were just fixing to order a whole house back-up generator. The items I purchased were directly from the manufacturers. I would have bought appliances or kitchen appliances, but the local appliance dealer here matched all the pricing. And by doing that, they also service them. I saw the long-term benefit of having the actual provider of the appliance carrying the maintenance on them as well.

We have been a loyal DirectBuy customer for over 10 years. During that time we have purchased beds, 5 Kohler faucets, 6 new toilets, granite countertops, chairs etc. We always received our materials in the time given by DirectBuy sales staff. Now we ordered a new bedroom set from Conrad Grebel Furniture Company in the first week of April 2018 and were told it will take 12 weeks to receive and have the additional "White Glove Service".

Today I initiated a chat conversation regarding questions I had about a possible order for an American Leather sofa. I was lucky enough to be connected with a lovely young woman named Brianne. She was OUTSTANDING and I just wanted you to know!!! She not only helped me with those questions, but worked to solve two other issues I had. She's really terrific and should be commended for her excellent customer service.

I tried to order a Polk subwoofer online, but the website said I had to call in to complete the order. Marcia answered my call. She was very pleasant and efficient, and within minutes my order was processed and confirmed by email. Marcia made the order simple! I will use the concierge service again, if all the agents are as efficient as Marcia.

I saw an advertisement for DirectBuy a long time ago and we were under new construction of our home at the time. Mostly, I bought furniture, lighting, kitchen and bathroom faucets, carpets, area rugs, patio furniture and virtually everything. We also got my kitchen appliances twice because we put in the kitchen and after a few years of just being a rec room, we put in a kitchen downstairs. So the appliances we ordered upstairs went downstairs, and I ordered new appliances for my upstairs kitchen. We also did my kitchen and bathroom cabinetry through DirectBuy.

We joined DirectBuy almost 30 years ago when we lived in Dallas and they had a showroom full of catalogs. We looked at some items and compared what they would cost at stores and it was a good deal. I paid $900 to join 30 years ago but we didn’t have to pay anything for the first 10 years. We got good prices and big discounts not on everything but on lots of things especially furniture. In those early years, we bought couches, an entertainment center and we furnished the baby room. I would also occasionally buy Christmas gifts such as pots and pans. We also got a good deal on a bunch of cabinet trays through them.

We had some damage to the fabric to our Rowe Sectional (Chaise) in our vacation home and also to our Klaussner's Power Reclining frame for my primary residence. Klaussner is no longer participating with DirectBuy which made things more complex. Your wonderful Representative, Mahogany in your corporate call center in Indiana was not only charming, understanding, but highly proactive and efficient. She explained what I needed to do in terms that I could easily follow, emailed me with all the paperwork I needed to pursue my issue directly with Klaussner and the extended warranty issue with Montage and did all of it with charm. Being conscientious of my time, she promised to call me back when the emails and PO's were sent rather than keep me on hold. I have never had anyone call me back to double check that I received everything they sent. Fantastic!

PSB Speakers. I have had several dealings on the phone with Barbara ** with multiple changes to my ticket and she has been great and easy to deal with. I will be reaching out to Barbara as I proceed with building up my ideal Home Theatre project which is in its draft phase.

I liked the savings you get out of being a member of DirectBuy. I heard about them through a friend and I signed up with them since around 2000. So far, I bought a deep freeze, the area rug, and some furniture from their clearance center. I had a really good purchasing experience. However, I'm lazy so I had difficulty in knowing brands and having to go to a store when I wanted a closer look at the furniture I was purchasing. The process can be tedious and you have to put more thought into it when you're going through DirectBuy, which is a very good thing because you're not spot buying. It's just that I'm typically a spur of the moment shopper. All in all, being a member is a good investment. And if you want to get a high quality product at a decent cost, you go to DirectBuy. All the items that they sell are high-end.

Ami ** was courteous and contacted me through email. However finding out information has been slow. Not due to Amy. I have spoken to 3 different people regarding this order (KitchenAid). 1st I was on hold for 35 min but received a phone message later that there was some technical problems. The fellow that left me the message was very courteous and explained the reason. 2nd I called back and spoke with another operator that could not provide me with a depot on Vancouver Island until I actually placed the order. Placing a order should not take 4 or 5 days to find information regarding price and delivery.

When I ordered my furniture the estimated delivery was four weeks. Later I discovered that was the shipping date. It has now been 7 weeks and it is, as I understand it, still at the Freight co and they can’t even promise it to be shipped next week. DirectBuy said they would wait until they have a truck load. I paid shipping and wasn’t told it could be 4 weeks to 3 or 4 months depending on the truck load. I was pleased with the price but I have ordered several thing cheaper due to tax and shipping from other suppliers. Beware. Not what they used to be.

I've been a DirectBuy member for 12 years. I liked the idea of buying merchandise at a reduced rate and also, we liked that DirectBuy is on the upper scale of things. They don’t sell cheaper stuff. We just ordered a whole new kitchen, the fridge, stove, dishwasher and microwave from them. And we’re waiting for it to show up. We also bought a flooring, some bedding, the bed and appliances from them. What we got from them are all brand name stuff, and even above stuff that you normally wouldn’t see in a normal department store. There are names in there that people have never heard of, and that’s because it’s more expensive.

I signed up with DirectBuy 10 years ago, but I only stayed as a member for my initial first year when I was doing a remodeling in my kitchen and bathroom. I needed new appliances and it was a great deal. And back then, the membership was expensive and it was like $5,000 a year. But I got a $60,000 kitchen for under $20,000. So my $5,000 was well spent. It’s not nearly that expensive now but they’ve changed.

My husband and I were planning on building a house so we joined DirectBuy to get all the discounts. We've been members for nine years now and we got a DirectBuy travel membership so we’ve gone to the Bahamas. The membership was quite expensive, but it works in the wash at the end. We have also purchased two vehicle flooring. Purchasing is easy if I do it online but some of it is a pain if I have to go into the city to order because we live two hours away from Calgary. Nonetheless, they have good quality products for a fairly decent price. So, DirectBuy is worth it.

I live in a condo where there was a DirectBuy in the industrial park right across the street from my house, but it closed a while ago. I used my membership when I bought some rental properties in the Outer Banks and furnished those. Most of the stuff I bought were furniture, home flooring, and lighting. I also did a kitchen at one of my properties.

I bought a lot of stuff from DirectBuy for my previous home. I changed my home recently and I also bought all the stuff for this house from them. My purchasing experience was excellent. They have a very good pricing and it's very easy to find products that I'm looking for. But they don’t carry some products that I want to buy. They should have more companies and more products especially in appliances. Other than that, I’d recommend them. And if people would ask, I'd tell them to join DirectBuy immediately. If they need some very good pricing, they should go for it.