DirectBuy Reviews

Angela was helpful as could be, but she cannot hurry along a backwards poorly designed system. I was determined to make it work, and after LOTS of time and effort and running around trying to compare, I think I saved some $. Was it worth it? Jury is out... Will I renew my DB membership? Probably not...

A friend of ours had referred me to DirectBuy. At the time that we were building a show home, we knew we were gonna have to furnish it. I like anything wholesale and quality things. That's what you can get at DirectBuy. I like saving money and I've been their member for I'd say 15 years. The thing I like the best are the blinds. That seems to be the best buy. They are really good quality. I have done my house and my office. I purchased blinds for both my kids when they needed window coverings redone. I've done five.

When we bought the house, we got all our appliances from DirectBuy. We knew if we were gonna do renovations to the house and for certain things, DirectBuy was gonna allow us to save some money. If you're gonna buy furniture, it is definitely better to go through DirectBuy. For example, we bought dining chairs for our dining room. In retail, they were 700 apiece, but we got them for 260 each through DirectBuy. I'd recommend them. If you're looking to make larger purchases for your home, a DirectBuy membership is an excellent thing to have. It's a good service, and I plan to stay with them.

I started with DirectBuy in 2006 and I like it when they still had showrooms. I could go down and talk to the people that help me. We've bought some Bassett living room furniture which was our biggest purchase, dining room furniture, clocks and various stuff for the house. I also got baby furniture for my son. I like the Bassett Furniture and I also bought a warranty on it. One time my husband was getting something off the top of our fireplace and used the bench for our dining room like a stepladder. He then fell off it and damaged it. I've made a claim for that bench but was denied based on wear and tear when it was clear that it was an accident. I worked for an insurance company doing litigation and I told them they can't deny the claim. I ended up reading on the internet and finding lots of complaints about its Montage warranty. I also made a Department of Insurance complaint about them and they ended up turning around and paying on it.

I bought into DirectBuy when they had a franchise-type thing before they reorganized. Since then, they’ve closed the store that I liked to go into and I deal directly online. I'm not excited about that, but I price shop most of the time. I can get what I need locally or from a different place cheaper than DirectBuy once in a while. Recently, I’ve been able to pick up a couple of things that DirectBuy had but at a better price. A while back, we bought a refrigerator and it appeared to have been dropped and bent in different areas, but we didn’t know about it until we've had it for a while. The delivery company installed it and didn’t say there was any damage. The refrigerator malfunctioned and we had to pay some money to get the icemaker working. Still, the DirectBuy reps have been great.

We purchased an unfinished house, and we were going to need all kinds for it. We checked out the potential of DirectBuy, and we took the plunge and got a membership. We spent gobs of money there. We did online purchases a couple of times, but I'm at the store most of the time. I prefer the store and talking to a real person. Everything was great, except the microwave. It is a 24-inch microwave and fan unit and it is a little clunkier than I was hoping for. The picture described it, and I was expecting something a little more finesse. But the quality that we got from anything we get at DirectBuy is great. We got about $25,000 worth of cabinets, and $15,000 worth of plumbing that was through DirectBuy with a local supplier. We spent about $70,000 through DirectBuy.

I've had plenty of experiences with DirectBuy. I've been a member for quite some time now and I've purchased flooring, bathtubs, faucets, refrigerators, etc. They're of very good value and are priced appropriately. Shopping online has been okay for the most part. A lot of times, we'll find a product and it won't be the right color or the right specific model, then we'll go back.

We went to DirectBuy at the time that they had showrooms and we went through the presentation. Because we were new homeowners, we thought that being able to access all of those different suppliers and products at discounted prices would be very good for us. We've purchased a lot of home appliances, draperies, flooring, lighting and furniture. The items are always correct and they're always good quality products at good prices, so we're very happy.

I was a member of DirectBuy for over 25 years and I bought light fixtures, flooring, a bed, furniture, tiles, hardwood and just about everything. I’ve done a renovation twice now and after I was done with the second one, I didn’t renew because I didn’t need anything anymore. They kept sending me offers and finally, a $99 offer to renew for a year got me back in. I got an oval table delivered and the top ended up being mashed on one end. Someone must have dropped it on that end. So, I called DirectBuy and they were good about it. It was more the manufacturer who was hesitant to replace the tabletop but finally, they agreed to do that, and I just got it delivered today.

I've been with DirectBuy for over 15 years. It was recommended by a friend and the concept made sense to me. I have to spend the money wisely. You might as well spend the same amount of money and get a better-quality product. I mainly bought kitchen and washer-dryer appliances. I got some bathroom faucets and sports equipment as well. They’ve been name-brand items (i.e., KitchenAid, TaylorMade and Delta), and we’re comfortable with them. I’ve navigated through the website a few times and it’s simple to manage. Seriously consider DirectBuy. It’s a good investment.

We were renovating a home and we became a member of DirectBuy to purchase items for our new renovations. Their website search engine is not great, but you don't have to worry about it. It gets better.

Tropitone Furniture. Your Concierge Shopping Agent, Angela **, was extremely helpful to me in getting all of the answers I needed and helping to place this large outdoor furniture order. I really enjoy working with her and am very happy with the customer services she has provided.

I got a DirectBuy membership realizing that it could save me a fair amount of money on the price I would be able to buy through them. I've used the membership for about eight years, purchasing appliances, furniture and lighting, and my experience has been very good. The challenge is that you’re buying from a catalog, so you have to do some research to figure out what you’re getting in some cases. If you want a chair or sheets and linens, you can’t feel it. You have to know what a 800-thread-count would feel like. All the same, the products are of excellent quality and I haven’t found anything of low quality. DirectBuy seems to be discerning about what they carry. I’m also happy with the products' cost. I’ve had plenty of people ask me about DirectBuy and I tell them that they have great prices.

A friend of ours had glowing reports about DirectBuy and told us that we should probably join. With DirectBuy, we get very good quality things and it's less expensive, which is great. There's also a lot of options. However, we don't live in an area that has a place on site and we have to travel five hours to go to a place to speak with somebody. Nonetheless, they're usually on point when they talk about delivery. They know that the delivery is gonna be a certain amount of time and it usually is. Also, their online website is better now and easy to navigate.

We were part of another membership buying service and something happened with that. We were looking to find a similar type of quality for that lower wholesale price and somebody told us about DirectBuy. We went through a showing and we signed up. We’ve been members for over eight years now and we have bought furniture, appliances and cabinets. The website is okay but it didn’t quite take care of everything for most of the things that I’ve had to buy. It let me see some things, but it didn’t take care of the things that I wanted. I always had to speak to someone, but it was fine. The products have great quality and the cost is excellent. I would tell a friend that they should join DirectBuy and I’ve told lots of them that.

We've had a great experience with DirectBuy. Years ago, we went over to one of those presentations and I was really skeptical. There were all these wonderful things but you had to pay all those money upfront. We were going to buy my wife a new car and somewhere in the discussion, it popped up that we could buy this car through DirectBuy. We were going to have to pay a membership but we were gonna end up saving a bunch of money on buying the car. That’s what prompted us to sign up with them.

Since 2005, we’ve purchased a number of things from DirectBuy, and they’ve always been what we wanted. Things have sometimes come in before we expected they would too. So, overall, our experience has been good. I’m not crazy about our calls getting shuffled through the States though. Sometimes I’m assuming I’m talking to someone here in Ottawa, and I’m actually talking to someone in the States. I would be happier speaking with someone who was in Ottawa. Even though that’s not always possible, it would be helpful if they could make it clear that we’re talking to someone who’s in the States. Still, the customer service is very good and the things we’ve purchased have been good quality. We’re pleased with them.

We were building a house and we knew that a DirectBuy membership would come in handy. Their website can be a little tricky but the more you use it, the better you get at it. Also, the quality of the products we've purchased from them has been excellent and the cost has been comparable to others. Plus, they carry a lot of the higher end stuff, which is nice. Before, we had a location just three miles from us but when they downsized or went through a bankruptcy period, now we have to go to Toronto. That’s a bit difficult, but I understand why. Other than that, it's still a pretty good service.

Locating a lamp - I sent a picture of a light from my phone to shopper (Marcia **) and she quickly found me a similar vendor instead of me going through thousands of lights on their online database. She did this in a fast time frame.

Had a good experience getting a quote created. I didn’t have all the information at hand but the DirectBuy employee was happy to search out additional information that I needed. Would call again.

When I search for a particular product, a dining table for instance, other non-related products appear as well and it’s a waste of my time to scroll through pages of products I’m not even interested in! Their website needs an extreme overhaul so that searches can be narrowed down to specific products. When putting in an inquiry on a product, the response back is very general and does not specifically address the product so I don’t know which one they’re talking about. Also, they, as well as the local warehouse (where the products are held until delivered) don’t notify you soon enough when your products have arrived and most of the time I have to call them! I will not be renewing my membership once it’s up for renewal. It has not been a positive experience to say the least!

Nathan provided superior customer service which was truly appreciated. He completely understood my issues and concerns and “made it right” without hesitation. Thank you Nathan for the outstanding job.

Called this afternoon about getting information and pricing on two Maytag microwaves. Barbara ** took the call and was very helpful with information and also explained the shipping options we had. With her help we order the one microwave and we are getting it shipped to our warehouse in Winnipeg. She also informed us that there was also a 10% discount on our purchase before taxes. After finishing our transaction she asked if she could help with anything else. I asked her to send us information on lock sets which she did promptly. It was a very good experience dealing with Barbara **.

Apparently our order was ready, and the first notice we have states that we will have to start paying storage fees. Why do I have to pay storage fees when I am never told that my order is ready for pickup? Over the past 18 years the service at DirectBuy has been going down hill to the point that one has to question why they maintain a membership.

Angela ** was an excellent representative. She answered all my questions completely and researched the product I wanted and was able to get us the best price available. I really appreciate her responsiveness and hard work.

I first investigated DirectBuy because we were going to be moving into a new home in Tennessee. I was gonna need appliances and things like that. I've been with DirectBuy for eight years and I've purchased lots of appliances, lots of rugs, fixtures, a little bit of furniture and lamps. It has been easy to purchase. They used to have the showroom which I dearly loved. I'm not as keen on just using the internet and that has always been very helpful. But they have a lot of high-end, quality things, and some of them are a little too expensive for what I can afford. So, it would be nice if there was some more moderately priced items.

Angela ** went above and beyond to help me with an order this week. I cannot say thank you enough. She made the process very easy and was great to work with. Her follow up and follow through was great as well. Very impressed and very pleased! Thank you Angela and Direct Buy!

Looking for price per sq. ft.on all items, or price per price if that's the way goes, if that's the way need the size of the price. When I get the proper figures I will look at what I will want to buy and do the sq. ft. needed.

I was planning renovations and I wanted to use DirectBuy for our upcoming purchases. I just joined in January and their searching tool seems fairly easy to use. I would recommend them.

Barbara ** assisted us today with our order. She was extremely helpful. Our communications got disrupted a couple of times and she was prompt in phoning back. She was friendly and very thorough. I would happily work with her in the future.

We were thinking of building a big addition to our house, which was the main reason we decided to join DirectBuy in 2009. At that time, we paid 5,000 to join. That was a lot of money that we didn't really have but we thought we could save way more. All their products are high-end. We've bought a dishwasher and chlorine. We also bought a stove. We've only had it for five months and the oven had gone all haywire. We aren't very happy that we had to call it in already, but we couldn't be happier with the experience. One of our sons also did quite a bit of purchasing, but he is in a different city, he bought a fridge, bedroom furniture, and living room furniture. They also bought two wall ovens within the last few months. He's now a member himself though. DirectBuy did that thing last December, where family can join at a reduced rate. We've been recommending them to others.

We were DirectBuy members for six years. With the membership, we purchased mostly appliances and that was where we saved a bit. But then we let the membership run out because we noticed that for a lot of things that we were doing, there were no big savings. There are some things that work so good, but there are other things that are not as good. Nevertheless, we were happy with our experience with DirectBuy.

We drove by the local DirectBuy franchise and decided to check it out. The potential savings on all types of product made us join. We've been members for 8 years and have done some home remodeling as well as purchased some furniture. The products are of top quality. At first, we could do a lot online. But now, the concierge service is very helpful. They could do a lot of the legwork for you, check out the pricing, and then help get your orders in.

I was very pleased with the attention, service and resolve to my online order. Barbara ** was quite patient and informative with the process of my order, and strived to ensure that I was fully satisfied from start to finish. Thank you!

Being members of DirectBuy, we are able to have large savings on our purchases of all kinds of products. Over the years, our purchases include appliances, furniture, blinds, a TV and some faucets. We've always purchased good quality as we'd rather spend a little more and get a better quality product rather than skimp and save. However, we got a king size mattress that has got a bit of a hump in the metals, so my wife is working on that right now with DirectBuy. Other than that, we've had no issues with the products that we've purchased.

We've been DirectBuy members since 1999 when we came across them at the Toronto Home Show. We were building a house and I could see that the savings just from what we were buying for the house would more than cover the membership, which sold us on it. The purchasing experience has gotten a lot better. We used to have to drive to the showroom in Mississauga, then drive to order, and then drive back to pick up. Now we can do most things online and that they, in most cases, have the option of home delivery. However, until recently, when you wanna get specific information on an item on their website and click on it, somehow the link would take you to a different product. I think they've corrected that in their recent revamp, but I was surprised how long that problem existed.

We've been DirectBuy members since 2004. We had a lot of things we were doing then, which made us decide to join. Our purchasing experience has been very good. In the previous house we had, we did a whole kitchen, which turned out amazing. We also bought vanities, which were beautiful. We also bought a lot of lighting and a lot of tiles. We are perfectly happy with the items that we've bought. We liked the showrooms, but they closed the showrooms down. There are major sales online and you can find things. Joining to buy a light fixture wouldn't be worth it, but when you're doing a lot of renovations and remodeling, then joining is definitely a good choice and worth it.

We’ve been DirectBuy members for about six years. When we first visited the Brighton store, it was really close to our house because it was only 30 minutes away. We liked the convenience of it being so close, that I could go look at things at the store. We did a kitchen with them and that was good. We got appliances, cabinets and a washer and dryer the quality of the items was good. Also, a lot of times, the cost was good because it was comparable for when things are on sale at other places. When I needed it, they had it at that price point and I didn’t have to wait for a sale at Lowe’s, Home Depot or Sears.

I was investigating some products and when speaking to a couple of friends, they advised that it would be cheaper if I bought through DirectBuy. When I did the math, it made sense. We bought some appliances through DirectBuy. I have attempted to buy other products but the ability to search on their website was terrible. If I am looking for a simple TV stand, I will go online and I’d turn those search criteria and I get thousands of products -- I don’t have the time nor the desire to go through thousands of products. I wanna narrow it down as most other websites do. For example, my wife has a membership through Wayfair and it’s a far better user-experience to search and narrow items down than using the DirectBuy service. This deters me.

My husband knew about DirectBuy beforehand and he had heard about all of the great value. We've been members for five years now, and one of the things I don't like about the website is that it doesn't necessarily take you back to where you were, and you start at the beginning of the page. Also, the app isn't user-friendly so I don't use it. Nevertheless, when shopping on there, I like that you can get the price and see what the product is, and have a rough idea of what's out there from what you have.

I would like to say "Thank you so much" to my agent Kimberly who resolved issues with damaged furniture during delivery. She sent me multiple emails with questions, confirmations, with a lot of details! She is very kind and concerns about customers satisfaction! Thanks, Kimberly!

I've been a member of DirectBuy for over 15 years and I've purchased mainly furniture, bedding, beds, and couches. The quality of the products that I've received so far is very good. I go for the manufacturers that I have constantly used and Ashley is one of my top manufacturers. The cost is also good that is why I committed much money in the membership fee in the first place. It has been worth my while. I've recommended some of my friends and clients there and they are good about it.

My mom used to be a member of DirectBuy, and I've dealt with them and helping her out that way. I myself have just signed up with them, but I've looked some things up. I've also emailed the customer service rep there who was helping me, and she was awesome. She responded right away and she did great. When my mom purchased from there, it was a great experience as well.

We’ve been members of DirectBuy for about 20 years. We always knew we were gonna build another house and thought joining DirectBuy would be a good idea. It was very expensive though. I purchased everything that went into the house -- furniture, appliances, floors, and tiles. The purchasing experience was great. The quality of the products has been great too. I am very happy that you can buy stuff online now. Going through all those catalogs was a pain in the butt. I would tell others that if the cost of joining is reasonable, then join DirectBuy.

We were building a house and we decided to become a member of DirectBuy. We've been with them for six years now and we've purchased a lot of building materials and bathroom fixtures from them. We also bought some furniture. Their purchase process works really well and it's simple. We go shopping online, then emailing our order and confirming it. We’ve been very happy with DirectBuy and we like the value that we get. And I usually say that if there’s a big project going on, a DirectBuy membership is a good investment.

I’ve been with DirectBuy for a long, long time and the membership has paid for itself. Although I bought it at a different price point, I’ve told most of my friends over the years that I get the best deals. When I bought a new house and had to furnish it, I bought a lot of furniture from DirectBuy. My purchasing experience was excellent. The people are very nice and professional. They helped me out through the year. Plus, the quality of the products has been excellent. DirectBuy should try to shorten the time from order to delivery though.

Our first purchase through DirectBuy was an electric reading chair from a Canadian manufacturer. The quality of the product is very good and I was very satisfied with it. We purchased an item from Sears and DirectBuy Canada got our information from Sears and contacted us by email. They made an arrangement that they would agree to honor the expired warranty as long as we are members of DirectBuy, so we chose to follow that. We've been a member for one year now and purchased several things. We purchased a green chair and new doors.

I found an image of a sofa set with no name, or SKU... just a Vendor. Barbara ** (I think) from concierge, found my couches! She contacted the vendor, got me pricing and product info... AMAZING! Thank you so much Barbara!

I have been critical with all of the changes at DB as of late -- no showrooms, extra fees (dual shipping charges), hidden pricing (all-in-one) to name a few. Carla ** is the best representative I've had the pleasure of speaking with in, well, years really. She is courteous, affable, and knowledgeable; what a veritable breath of fresh air! Hopefully DB can turn things around and make being a member enjoyable and once again valuable. Carla believes things will come around again, and with representatives like her by your side, DB has a fighting chance. Thank you Carla!

I agree 100% with Lori from MN. We have been members since 1010 and did love it. We built two houses and saved a bundle. However, we have not been using DB for much lately. Quite frankly, if you look, you will find prices cheaper elsewhere. I have had the exact same experience with Moen. And what led me to write this review is an American Standard whirlpool tub. We never used to have to worry about price shopping. If you could get from DB, that was it. But we ORDERED this tub from Home Depot for $18 less than what DB could sell it for.

I bought my DirectBuy membership in Waterloo. After some time, they closed that location down and they transferred me to Hamilton. That location closed down as well after some time and so they transferred me to Mississauga. Now, they've closed down that location as well. It has made it challenging for me in the sense that I have to go in and look through the books and have a one-on-one conversation with the designers or people who can walk me through the products. I can look online but I am a people person and I prefer to deal with people face-to-face. I have bought paint, hardwood, carpet and some furniture from DirectBuy. I've had some issues, but those got ironed out. Their staff has done an excellent job.

I have been a member of DirectBuy since 2012. I was remodeling a house back then. I needed appliances and so becoming a member at DirectBuy was the logical thing to do. I have done kitchen and bathroom projects using my membership. All the items I have gotten were major name brands and the quality of the products has been good. I've had a good experience with DirectBuy but the only ways that the interaction with them could have improved were in regards to the showroom that we used to have in town. It’s actually better to deal with the web customer service than it was dealing with the showroom. But I will continue to renew my DirectBuy membership and continue to buy stuff from them. It is expensive upfront but if you're going to actually use it, it's totally worth it. It's a straightforward process. They’re not for everybody, but in my situation, it’s ideal.

We have been members for over 10 years. We loved the DirectBuy concept when we joined. We tend to buy homes, fix them up, live in them a few years and move. We have ordered everything from silverware to siding. We have always gotten great quality for our money and an easy order/delivery process. Now there is little help in shopping. Basically tell us what you need and we will order. Thankfully we live near a distribution center so we can pick items up and not pay the inflated prices for delivery with a company that is horrible to deal with. Now you are required to price shop. Example: We have bought plumbing fixtures for 5 homes. We have always been sold the highest quality products, which is what Direct Buy promises. No big box, cheap faucets.

I had to buy so much stuff for the house so I signed up with DirectBuy less than a year ago. I like having the credit so that the whole fee wasn't written off, their merchandise credit and their pricing. They had a 30-day money back if we decided against it. I've done home renovations so I've purchased all the fixtures, faucets and sinks through DirectBuy. The quality of the products were of very good value. They were exactly what you'd get in the store. So, I'm very happy.

I have some problems making orders on the computer. Mrs Barbara ** helped me do it by phone. She was very kind and helpful. Mrs ** is a calm person and spoke slowly. This helped me tremendously because I have ms, and when people speak fast I have a hard time to follow and I get nervous and I can't seem to understand what people tell me, therefore it was a wonderful experience to work with mrs Barbara **. I would appreciate it if you could tell her for me.

Carla was so professional. She got me at least 5 different bids until I got where I needed to be. She was so kind and helpful throughout. It is very frustrating that we are not getting what we signed up for with DirectBuy without offices where we can go in and look at catalogs and price sheets, but Carla made it awesome. Best experience I have had since it went to this new system. I was thinking about cancelling with your new format, because I have been so unhappy with the service, but Carla was the best I ever had. If everyone was like Carla, I would not have a problem with the new system of ordering with concierge.

I have been a DirectBuy member for almost 10 years. It's one place to go to shop for everything, and the staff is very good and very accommodative. So, it's a good experience. I have one condo that I did everything I could with it and bought everything from DirectBuy, including the furniture, the flooring, the appliances, and the kitchen cabinets. Right now, I'm doing another condo in Tampa, and I'm doing everything. I like that DirectBuy now has a concierge service, like you can pay a little extra and then you can get a specific person to work with you. It's incredible. The person I got attached with was such a wonderful person. So, this has been a phenomenal experience for me. But DirectBuy could advertise the concierge service a little more because not many people know about it.

My husband and I retired in Florida and one of the gentlemen that used to work for us heard that we moved to Florida when he was working for DirectBuy up in Jacksonville and asked if he could come here and help out. The customer service that I’ve received from DirectBuy has been excellent. They have a lot of patience and I’m always satisfied with my prices. They tell me they would submit the purchase order and I would get it within a couple of days. Also, sometimes I’m looking for just a price range on something that it’s gonna be in my budget and I know I can get online and look it up.

Amy ** went out of her way to help me see what was in my DirectBuy "wish Lists" so that I could order my daughters birthday present. She was respectful and patient even though I was irritated because last week I was able to access the lists, but yesterday, all of them were unavailable. We have been long time members of DirectBuy and have never had problems like this before. I am now forced to waste time re registering "wish lists".

BBQ - inquiry for purchase - Marcia **, thank you again for your help in providing us finding the right product. You made the process easy, you answered all of our questions and found the exact product we were looking for. Thanks again.

I have been a DirectBuy member for over 10 years. We joined them when we built our house and we've been using them since to furnish. I stayed with DirectBuy because they have a good selection of vendors to choose from and also for the savings. I bought two fireplaces from Vermont Castings that normally are $6,000 a piece, and I saved half of that. For my investment of $3,000 to join DirectBuy, the return on investment was immediate.

Melissa is an angel. My new year's resolution was to get in shape. I ordered a rowing machine, which didn't work. I called the vendor customer service and didn't quite get what I needed to remedy the problem. Then I contacted Melissa and peace found me once again. Not only did I get a new replacement for the defective machine but she tracked the delivery. Awesome customer service. Someone made my problem their priority... in 2019!!! Love you Melissa, from my heart.

Barbara ** has been very helpful and fast on helping me sort out different things like floors and windows. Her promptness is very much appreciated and hope it will continue as we move forward on.

I have been a member of DirectBuy since 2001 and my purchasing experience has been very good. I wanted to become a DirectBuy member because of the price advantage, even the wholesale, and I saved a lot of money going through them. In fact, with the online stuff now, you can go and do your research. I find it easier than going up to their location and through their binders. And the quality of the products I've received is good as always. They could have a wider range for vendors but for the most part, like the appliances, they carry most of the vendors. With lighting though, it was crazy how many choices you have. They also got a good selection for flooring. I recommend DirectBuy to a lot of my friends especially if they’re contemplating major appliance purchases or they’re doing a renovation and they’re looking at flooring or lighting.

We’ve been DirectBuy members since 2008 and the people who work there are very helpful. That time, we were in the market for a sectional couch and we went to their open-house promotion and their salesman was very knowledgeable. Although it was a little intimidating buying without seeing the product, we decided to do it. We’ve had the couch now for 11 years and it’s like brand new. Since then, we’ve used DirectBuy for various things. We've had our kitchen redone, recolored, put windows in, purchased windows for a colleague and we’ve made smaller purchases like an exercise bike. We’ve also used it to find appliances. We’ve used their concierge service mostly and the purchasing experience has been good and we haven’t had any bad moments. The furniture items have big markups but other things, like electronics, don’t have large markups and for the most part, the DirectBuy items are good quality products.

Carla ** was highly professional and an exceptional help to me in a relatively complicated furniture purchase. She was knowledgeable, friendly, and anticipated my needs and questions. Her response time to any request was essentially instantaneous. It was a pleasure dealing with her, and I congratulate DB for having such a dedicated, efficient and personable representative.

We've been DirectBuy members for a few years - from when we were doing renovations with our house and needing to buy new furniture. It was a perfect thing for us to get involved with and be able to buy directly from manufacturers. Aside from the great quality of products, it has definitely been an advantage for me to be able to buy the furniture, for instance, without having to go to a furniture store and pay retail prices. Everything pretty much has been done online.

Colleen is Great person, full of knowledge, and excellent person to deal with. She is up and ruining to help in any way she can. I am fully satisfied and would recommend Colleen to anyone need service.

We’ve been members of DirectBuy for a few years now. We purchased a lot of appliances and the quality of the products is very good. Our purchasing experience was very good too and they navigate you to the right place. We have to do it over the phone now because the place that we originally signed up for in Kingston is no longer there. So, we have to go online now. And they’ve been very helpful.

We've been a member of DirectBuy for close to 10 years now. We’re in the process of updating our house, so, I figured there would be a need for us to take advantage of some of the deals. We bought some shower doors and some other items and the quality of the products is very good. My purchasing experience seemed to be okay as well. I’d recommend DirectBuy.

I asked for a quote on cellular shades from Levolor. I received an email stating Levolor is not available to Canadians and suggested I use Hunter Douglas. Maxamar and Shadeomatic are also listed as vendors. It's not helpful to just suggest Hunter Douglas when you have other vendors.

I purchased a set of KitchenAid appliances through DirectBuy (WILL NEVER BUY ANYTHING FROM THEM AGAIN) in July, 2018. Let me skip to the end here, I still don't have a refrigerator and the next potential delivery date is 3/18/2019, 8 months and counting. Their local delivery company JB Hunt received my appliances in their warehouse in October 2018 as planned and then scheduled delivery. On the scheduled delivery day they called me and asked why they had a delivery scheduled because they had an empty truck. Seriously? Turns out for reasons no one will tell me, they returned my appliances to Whirlpool and Whirlpool sold them to another customer (along with trying to get away with charging ME a $400 restocking fee). JB Hunt insisted they could get the appliances back on a rush order.

I’ve been a member of DirectBuy since 1997. They have an excellent shelf - good price and good vendors too. In 2007, we purchased appliances, all KitchenAid. We also purchased a ceiling fan, bedroom shed and tiles. And now, I just purchased my major appliances again for my new home in Orlando. The products are good. However, since they closed their warehouse here in Florida, it’s a little pain in the butt to get on the website and look for what I'm looking for. And now, I have to call and speak to someone there and they try to help. And you have to have your items ready before you make your phone call. I like the old-school, which I went in person and spoke one-on-one. But if others have the money, they should join DirectBuy, and if they’re gonna have a big project to save money.

A colleague at work mentioned DirectBuy. At the time, I was gonna be building a home so, I would have a need for a lot of the materials for that. I've been with them since 2012 and I've always been happy with the products that I've gotten. Over time, the format has changed. There's no longer a local showroom, but it seems like every time I've been looking for a product, I manage to find it, even if it's not in the catalog. So, we're quite pleased with that. And since building my house, I did pretty much the interior finish myself, and I'm sure that I saved more than the cost of my memberships over and over. It's definitely a great value.

We first joined in 2001 and we went with a full membership. We have done three kitchens, bedroom furniture, appliances, lighting and bathroom fixtures, among others. We redid three houses. We were very fortunate when we were in Toronto because we weren’t that far from their showroom, so we went in there and the staff was wonderful. Although it was hard to get used to just looking in a catalog and not seeing something, after a while, you would find what you want on the outside and go in, so it became quite easy. We bought a house in Florida, so we use DirectBuy US as well as DirectBuy Canada. We went to their showroom in Florida, and then their showroom closed. The concierge thing was a bit tougher, but it worked out. We used it to design a kitchen and have someone install the kitchen cabinets.

We’re referred to DirectBuy by a friend. When we first got our membership, we were gonna be redoing our kitchen. And we were looking to save money on the cost of that. We’ve gotten whole kitchen cabinets, handles, granite for the kitchen, flooring that we’ve put throughout the house, and furniture. We also got some knickknacks here and there, like pots and pans. Purchasing sometimes is a little time-consuming, not as easy as just going to the store or going online through a regular online retailer. For someone who’s not internet-savvy and able to look for things and have some patience with it, they might not really enjoy the experience.

I was living in San Antonio and a friend of ours belonged to DirectBuy. Then in 2000, I joined in Richardson since I could get top-grade carpet and save the fee for the membership cost. It was one year there and then, they moved to Coppell. My wife was a little distraught when we started looking over in Coppell though. She’s a little old-fashioned and rather than looking in the magazine, she wanted to see the furniture and put her hands on it. I bought furniture there and then it moved to the closest place where we acquired our box springs. I went here to Houston and my granddaughter and I picked out the couch and the fabric. I’m getting ready to buy another one. I bought furniture for the bedrooms and dining room and those were good ones. I bought almost the same thing somewhere else but I found it in DirectBuy for about half the price. It was good to look through a lot of things, so I appreciated it. Whatever you want, you could go to DirectBuy and get it.

One of my friends signed up for DirectBuy and it seemed like a good idea to save money. If you are going to be doing a big project and you know that you’re going to be purchasing several items, then DirectBuy is definitely worth it. I’ve been a member for about 10 years now but there was a gap. I cancelled my membership but then they reached out to me and I signed up again. From year to year, sometimes, you don’t use it. I don’t update everything around the house every year. But when you have a renovation project ahead of you, it’s so worth it.

We’ve been members of DirectBuy for years. We saw it advertised. We were buying furniture, doing some renovations, and thought it would be a good thing to do. We took out half a house and redid it. Previously, I didn’t like purchasing from DirectBuy online and it was fine if I came to the store. But the online has gotten a lot better, so that experience is much easier to deal with since we now live downtown and didn’t have to go up there. The web online experience is very important to us, to be able to order something.

I’ve been a member since 2004. Found out today that my local branch was closed. Called their corporate number and discovered that they had closed all their “brick and mortar” stores and only offer on-line and phone service now. That sucks! Not only did I lose that face to face connection, but I also lost most of my previous “local” DirectBuy vendors (tile supplier, doors, staircase, railing). Their response was basically that I was out of luck. On-line and phone sales are a dime a dozen. I do not like nor appreciate their new business model. Whoever made this decision for DirectBuy made a huge mistake!

I joined DirectBuy a long time ago, like more than 15 years. I did the showroom and it’s great. I liked the price and I liked what they did, so I joined them. I purchased mostly furnitures, electronics, appliances and household items. Their price is good. But they closed our local showroom. If they can have a showroom, it would be much better. Doing it online is inconvenient and I suggest for them to scan the other paper catalogs into their site. A lot of times, we cannot find the items and because the manufacturers, sometimes don’t have their catalog published in their own website as well, so it’s difficult for us to find a particular item. Nonetheless, the quality of the items and the service are good. The online site is also easy to navigate. We recommend this service to everybody.

I had not order enough extra pieces for my flooring and Angela was able to help without it costing an arm and a leg. For that I'm thankful. This remodeling has been a nightmare in cost and time, so every little bit helps.

Being with DirectBuy saved me money. When I used to have to go through binders full of catalogs, that was too time-consuming. I also liked the people who were in the showroom. They were nice and helpful. Because I don't have a showroom, now I have a concierge service, which I found very helpful, and I just did two bathrooms. However, the website is still a little confusing. I couldn't find some things. My brother and sister-in-law were also not sure that they could find things. They felt confused. I told them to call and talk to somebody on the concierge desk. They did and that helped them. I know that the company keeps a record of all the purchases made. Once a while, you lose track of the receipt. It would be cool that when I go to Amazon and buy something from them, I could see my order history.

We were planning on doing some renovations to our house, and it was a great opportunity to purchase things wholesale. We've done kitchens, bathrooms, and furniture with DirectBuy. We've been members of it for 15 years and I would encourage others to join them. Some of the stuff that we purchased, such as the kitchens and bathrooms, we've known the manufacturers and had seen the samples of it before we actually purchased it. We've done comparative shopping, so the quality of the products is very good. The cost comparison is important too since we always want to validate the pricing, and we also bought products that are in the middle market -- not the very high-end stuff.

We've been a member of DirectBuy for 15 years through friends of ours who used their services. We've bought everything from countertops, to cabinets, to flooring, to golf clubs and luggage. We've had a very good experience purchasing from them. More recently, we have been buying from their site or through their concierge service over the phone. The site's not great though and the search feature needs the most help. They need to update their keywords or brand names. It’s really difficult to find what I want. Still, the items I've bought from them have been excellent and the cost is usually better than anywhere else.

We went to a home and garden trade show about 22 years ago and DirectBuy was called UCC Total Home at the time. We were just engaged to be married then. We were starting our home and starting to nest. We bought the membership with the store. At that age, we were buying pretty much anything people put in front of us like timeshares. It may have been a bit of a no thought through, but we’ve enjoyed the membership so I don’t regret that.

I was working in New York as a security guard and I saw one of the tenants in the building having the book but I couldn’t afford the membership then. I got married in 2005 and when I met my wife, I told her we need to join DirectBuy because we would get stuff really good and reasonably. We moved to Georgia and about a week after, we went straight to DirectBuy and signed up. Considering the price differences with what you could get, I made my money back on the first of the stuff that I bought. If a friend were to ask me, I would tell them they need to sign up real quickly. Over the years, my wife have had almost 40 people sign up for DirectBuy.

In general I've been extremely pleased with the service provided by DirectBuy. Everytime I've had a question I've received answers within a 1-2 day window with good answers. The staff is extremely helpful. Specifically Maria **. Thank you and keep up the good service.

My husband and I paid close to $4K to join in 2012/2013. We were doing quite a lot of renovation and thought the membership would help us hold the line on expenses. From the first item I ordered (a wedding gift for a niece) it was a huge hassle. Order mix-ups, shipping delays of several months. When renovating, a several month delay is costly and we found that often given the savings, we were getting more headaches than value and let our membership lapse that first year. A VERY expensive lesson.

I wanted to redo my kitchen and having seen all the ads on TV, I thought of checking DirectBuy out. I joined in 2007 and have since done an entire renovation of my kitchen. At that time, I’m a single woman so I couldn’t take anybody with me and it was very hard to choose different finishes. But the people that I worked with in Barrie were wonderful. They were extremely helpful. I got everything from door handles to sink, flooring, backsplash, cupboards, and all the appliances from DirectBuy. I have also put all new windows in my living room and dining room since. And I was able to do a couple of windows as well for my sister in Toronto. The products that I've bought from them have all been well-made and have functioned well, too.

We were renovating an old house and we were looking at new furniture. We went into DirectBuy to see. We've purchased mostly furniture as well as an area rug, paint, and fixtures. I'm pleased with the quality of everything I've gotten so far. If we had to make a major purchase, we always looked at DirectBuy before we purchase from a retailer. If it's something small, we usually order online and have it shipped to the house. For the bigger furniture purchases, I usually like to talk to somebody.

We have been DirectBuy members since 2008 and we've bought furniture, appliance, tool equipment, mattress, and window treatment there. We go to DirectBuy Ottawa and our experience with them was always very good. When we go there, we try to regroup the order that we need so we don't need to go often. We also did it online. The catalog is also nice to receive. Navigating through their website is very good though they have changed it recently when I went on there. It said error, and then I saw shops, brands and all that.

I had not received a copy of the Winter Inspired Catalog, so I called to see if one could be mailed out to me. I spoke to Amy ** & she said most certainly one could get mailed out right away! She sent me a follow up email telling me that my copy of the catalog was in the mail! During the course of our conversation she was friendly, polite & helpful! It was a pleasure dealing with her!

I got a whole house full of discounted furniture from DirectBuy, including hardwood floor and shoes. I signed up with DirectBuy due to the discounts. Way back when I started, they had brick-and-mortar buildings. I went into the store and I had a chance to sit down on the furniture. Since they were selling Ashley Furniture products, I went to Ashley and sit down on the same furniture. If I like it, then I get it. Now, DirectBuy is online and I recently signed back up with them. I'm doing everything by calling into their concierge and they're the ones that do everything for me. The interactions I've had with their customer service reps were fantastic. They work with me and are very helpful and mindful of my time.

The wrong latch was ordered with my door levers for the type of doors I have, I needed a drive in latch, and they first sent out the standard with a latch plate. I would have had to chisel out 20 doors to put in the latches that came with my order. Thankfully Jennifer spoke with a contact at the supplier and they are able to send me the correct drive latch for all my doors. Yay! Thanks for helping fix this problem. Saves me tons of time!

We went for a tour of rental properties, so we thought it would be to our advantage that we become a member of DirectBuy. We've ordered flooring, carpets and those type of things. With one of the flooring orders that was delivered, the delivery company was not very professional. The house is at the bottom of the hill, and they dumped everything at the top of the hill. We had a workman there that saw them drop it three times, so some of the boxes were busted over open. Luckily, it was hickory flooring, so it wasn’t damaged too badly. But it did influence my buy. Shortly after that, when I needed tile, I didn’t get it from DirectBuy because that definitely would have broken had I received the same delivery people. Also sometimes I would like more brands. But as a whole DirectBuy does really well. I would recommend them.

The service and information received by Barbara ** was excellent. The only reason that I gave a 4 star and not a 5 star rating was because all replies are sent to ** and SHOULD be sent to **. I request this when I ask for a quote and more often than not, it is sent to the wrong address! I have checked on my account page and the address showing is **!

I'm having a house built right now so I'm buying a whole bunch of stuff using my membership with DirectBuy. I also buy random things like appliances, window treatments, lighting, plumbing, and furniture from them. The purchasing experience was easy. Their website was easy to use and the concierge service was outstanding. In terms of the cost in relation to the quality, the price is adequate although sometimes, the 6% handling fee might be a little high. Their initial cost was fairly substantial as well and it takes quite a while, even at good savings, to recoup that it might need to be looked at. Other than that, they offer a lot of vendors, but it could always be more by increasing the number of vendors to improve the customer experience.

This concierge was the best I have dealt with yet. She researched and emailed me with possibilities on the same day! That has never happened in my experience with DB. In addition, her phone presence was exceptional. Thank you Jennifer **.

We've purchased mattresses, pots and pans, an LG washer-dryer and a crib through DirectBuy and I’ve been happy with the quality of the items. They've been name brands. The crib has lasted through three kids. It still looks fine and we passed it off to my daughter to use. We also just did a large KitchenAid appliance package including a fridge, stove, dishwasher, microwave and wall oven. I research everything that I buy. For the appliance package I went out and physically looked at the products at another store to make sure it was what I wanted so that I don't have to send them back.

I was doing a lot of refurbishing and thought DirectBuy was worth the purchase. I thought that I would make the money back from the initial investment relatively quickly. I bought everything, from tile to fixtures to windows to wood, building materials, door handles, hardware, doors, and a bunch of stuff for a construction. Recently, I bought about 15 door handles for a project from Emtek through DirectBuy. The purchasing experience was very good and the quality of the products is excellent. With the very high initial buying price, I'd tell friends who ask about DirectBuy to really question whether they'd be able to make up the difference relatively quickly or they’d be better off buying the materials online that are slightly higher priced.

We went to a home show with DirectBuy a long time ago. We signed up because of their discounted merchandise. We’ve purchased kitchen cabinetry, bedroom furniture, ceiling fans, light fixture, tile, granite and appliances. For us the warehouse and the little place that they have stuff on display and their catalogs are far away from us. But their concierge service has been really nice.

With DirectBuy, we are able to get quality products at a good rate. We wanted to remodel our house and we found that they had good deals. We purchased our membership and we bought a stove, refrigerator, dishwasher, and the washroom dryer through them. I was focused on Maytag. And so, I bought all Maytag appliances because I bought a Maytag washing machine and dryer back in ’05, and I enjoyed the product and the quality. I did all my shopping around and DirectBuy always got the better price for the higher-end models, and they met the average sale prices. DirectBuy is pretty good.

We order a fridge, washer and dryer before the New Year and have not received any of them. We just got an email apologizing that the delivery date will change and if we would like to cancel our order if we don't agree with the delivery date (middle of February, if it doesn’t change again). Now after months of waiting for our stuff, they’re saying to cancel it if I don’t want to wait any longer. Are you kidding me? We just moved to out of state and we don’t have a fridge, washer and dryer. And now they’ve asked us if we would like to cancel so we can find it in another store.

The payment link would not recognize my name, password and/or PO# so I called the toll-free number and talked to Barbara **. She was very apologetic, pleasant, courteous and helpful. She took my payment information and gave me a great customer service experience overall! Thank you again, Barbara!

Right before Christmas I placed a large appliances order and shortly after I realized that a couple of the appliances I ordered were incorrect. One of the Concierge Shopping agents (Pat **) patiently helped me cancel my original order and placed a new one for me with my revised appliances. I was told that the cancellation for the original order was placed but is not guaranteed until DirectBuy receives confirmation from the manufacturer. I was also told that within the next few days I should be hearing from someone to confirm the status of the cancellation and as an option I can also call in to receive an update.

I renovated two apartments and a house and signed up with DirectBuy, and it ended up being good stuff for a reasonable price. The box store closed up by May so I gotta do everything online, which is a little bit easier ‘cause I don’t have to go to the store and order it. I just call them up and they do it all on the phone. Searching doesn’t necessarily always take you exactly where you’re going. It brings you to more of a general category. But for the stuff that I’ve used it for, I can’t complain. They seem to have a large selection of stuff, and it’s always a little bit cheaper than getting it from other stores so it works out pretty well.

I was at a home show at the Coliseum when I saw DirectBuy and decided to join. Everything was high quality but at a lower cost. I went to a meeting once and they showed me the savings. I was buying a new house at that time, and I thought that it was worth it. Going along, I've redone a lot of stuff - kitchens, bathrooms, furniture, blinds, flooring - and the experience has always been very good. I started out buying from a local store, but then we didn't have it anymore and I got nervous. That helped me out remotely as I use the online site now and it's been very good. I'm more comfortable using their concierge service though because it's a little hard finding what you're looking for. I always go to concierge to make sure that I get the right parts. Everything that I've received from DirectBuy has been what I expected, and I've never had a problem with anything.

I went in, did a visit, and walked through DirectBuy's showroom. At that time, I decided that it would be a good investment opportunity to become a member with them. Using my membership, I've purchased mostly household items, such as furniture, flooring, and home improvement products. My purchasing experience with them has been very good and they were very helpful if I had a question. They're online and their website is very easy to use. The quality of the products that I received is very good and the cost is excellent. In the 25 to 30 years that I’ve been with DirectBuy, my experience has been very good.

We had a local office in Latham, New York and we were buying a rental property, and so we invested in the membership and bought a lot of things to rehab our property through DirectBuy. There was a local retail office where we used to talk to the employees and order cabinets, flooring and things like that through them. Since our rental properties are now sold, we typically purchase online. We've also bought a couple of beds through DirectBuy. They have excellent customer service.

I have dealt with this representative several times and she was always very pleasant and helpful and willing to do whatever was necessary to provide the best quality of service. She was always very quick to respond and reply to all of my requests pertaining to any item. So much so that I have a tendency to ask for her (Barbara **) whenever I call DirectBuy.

Thank you very much to Barbara **. She immediately reacted on my email and gathered the required information. She even prepared the whole order although I only asked for quote so far. So I only had to click on the link provided to finish the order. It was a great pleasure dealing with Barbara.

There was a DirectBuy in Burbank that was very close to us, which is not there anymore and that upsets me. That was a real drawback. We have to go hours and hours away. It doesn’t work for us but we’ve done some things over the phone. But it’s much more difficult because we’re not computer savvy. It’s easier to go through the catalog. We've been a member for ten years and we haven’t ordered much, but what we have ordered, we were happy with the service. So far, there was one bed we ordered that broke down right away, but they stopped carrying that, so we were okay there.

With my 10 years membership with DirectBuy, I have always been happy with the quality of the items I've purchased which I've used for doing three kitchens, four bathrooms and building another house. Unfortunately, I have to order everything online. They closed all the local locations in my area. I definitely would prefer to be able to go into the store for certain things. If I don’t know the products, it’s hard to make the decision, straying from a new product line, from one product line to another. And DirectBuy discourages the touchy-feely, going somewhere else to look at the brand name that they sell that I can’t put my hands on. They discourage shopping it out, but I’m not gonna spend thousands of dollars on something that I don’t actually, physically, look at.

I primarily buy home furnishing or home improvement products from DirectBuy. But occasionally, I also get some fitness equipment as well as some technology products. Purchasing from them has bee straightforward. It's very clear in terms of how to navigate through purchasing. Lately, I have used the project coordinator feature in doing a home improvement projects. It's a new approach to purchasing, and it's been useful. I'm currently dealing with a defective shoe, but I have a merchandise specialist that's doing a great job in reviewing and chasing that down for me. But overall, the quality of the product is great.

I've been a member of DirectBuy for 40 years. Through the years, I bought bedroom sinks, mirrors, couches, and chairs from them. My wife likes the jewelry sometimes. We used to like our purchasing experience there but now, we're not as happy with it without the showroom. I used to tell people DirectBuy was really good because you could go to the showroom, look through the books and see the stuff. I'm not as happy with it online and it's a little harder to find stuff there sometimes. We like the books. It gives you more information and a better picture than they do online.

I placed an order for an entertainment console in early November and was told to give two weeks before asking for a delivery date. I checked online after three weeks only to find that I needed to call in order to get a status. I called and was told that the item had shipped from the manufacture and would be at the Houston warehouse shortly and that I would receive a call to set up delivery. I called back two weeks later and left a message but no one called me back. I called again and was informed that DirectBuy had requested a delivery confirmation from the manufacture because the item had been delivered to the Houston warehouse. After many chats and calls, I finally received a call to schedule delivery and then received a call from the escalation department (odd that they would finally call me after the delivery was set up).

We purchased furniture for the dining room, living room and basement. Working with Amanda ** was a wonderful experience. Buying that much furniture can be overwhelming. We loved how knowledgeable she was on the brands, style, color & design. She guided us through the process and we love the results. I would recommend DirectBuy to anyone who likes to shop and save.

We received a defective table from Progressive Furniture. I contacted Direct Buy's customer service and spoke with Lorena **. She had me send pictures of the table and she contacted Progressive. Lorena sent me email updates and kept me informed. It took two more table top deliveries but they got it right. A big thank you to Lorena and the Direct Buy team.

Marthena Home Furnishings Purchase - Quite happy with our purchase. Delivery was according to what we expected. It was actually sooner. A couple days after we made a delivery inquiry we got a call that it's ready. Loving our new sectional sofa and better yet it came way in time our family Xmas celebration. Thank you all.

I accidentally broke a dish when unpacking our new Mikasa plates a few weeks ago. It slid out of the packaging with the plate I was holding, hit the floor, and shattered. I asked concierge services if it would be possible to buy a single replacement plate and Judy reached out to the vendor for me. I just got an email back saying the vendor would replace the plate at no charge! That's really above and beyond. I appreciate you all so much.

Carla ** of DirectBuy Concierge Shopping has been a fantastic in providing us requested quotes accurately and quickly. She went above and beyond by calling the requested product manufacturer directly to clear up confusion on a product order request, and then calling me directly to clarify and confirm the order. We are extremely satisfied with her support.

We got a telephone call 25 years ago from DirectBuy. It was UCC Total Home at that time. We went in for their little spiel then we signed up back then. We were members for 10 years and then another year. Then we had to sign up again and we’ve been members of it. With DirectBuy, we’ve done the kitchen, hardwood floor and carpets. I was called a merchant member back then so they gave a special rate for those who provided the service to the club members. I was a carpet installer and flooring installer for the club but we were separate contractors. They just use my name when they do their little spiel that they had contractors to refer their members to who gave them a discounted rate.

We went for a visit to one of the DirectBuy centers was out in Kanata then it was in 2006, two years later, when we were renovating a home that we joined. We've bought appliances, kitchens, counters, lighting, some sports stuff and mattresses. And the experience was very good. The items I've purchased are high quality too. If I didn’t belong in DirectBuy, I would have had mediocre goods with the money I spent in my last house. But I spent on DirectBuy the same amount of money that I was initially gonna spend and yet the quality of the goods was phenomenal.

DirectBuy is direct from the manufacturer as opposed to going strictly on the retail side and they offer a discount for merchandise. I’ve been a member for close to eight years now and in the past, my purchasing experience was excellent. But the whole franchise process has changed up and my purchasing experience of late hasn’t been too good. Everything is basically online now and it has some advantages. But it mainly has some disadvantages because you can’t really see and you don’t get an idea.

My wife and I were member back in 2008. We joined because we were redoing our entire house and wanted a state of the art kitchen, it was supposed to be the highlight of renovation. We wanted the best of everything! DirectBuy did the design, ordered the custom cabinets, and the appliances. Well cabinets are a piece of junk, they’re falling apart, paint is coming off and the company that built the cabinets moved away and disappear. We were left stranded and abandoned! DON’T JOIN!!! This company should not be in business. They’re horrible and you can do it better yourself. I rate it a BIG fat zero??? I would love to be able to show everyone how horrible my kitchen is.

DirectBuy has lower price items so we decided to become one of their members. We've been with them for about 20 years now. We did kitchens and bathrooms projects and we purchased items from them as well as outside furniture. Their products have good quality and the purchasing experience was good too. There was a location here in London but there isn’t anymore. And now, the Mississauga and Markham are closed. So, it’s a bit too inconvenient for us to continue the membership. It’s almost a three-hour drive just to go to the showroom. It was a great opportunity, but unfortunately, without there being a location near us, I wouldn’t recommend it because it’s too hard to be able to purchase items. It’s just way too far for us.

I've been a member of DirectBuy for 11 years. We were doing some renovations at the time and it was economical for us to join. We've purchased household items, furniture, and carpeting and the purchasing experience was good. The cost has changed over the number of years. It’s not as convenient for me anymore. Also, the location that we had close to our home closed, so it’s a little further away for us now to attend the showroom. And I haven’t had as much renovations in the last little while. But other than that, it’s fine with DirectBuy. It's handy and it’s good to do some price comparisons. I’ve found their online platform to work really well.

On October 27, I mistakenly ordered a stereo receiver. My intent was to hit the return key, instead I hit enter. I immediately emailed the company to cancel the order and get a refund. Still haven't received. I have spoken to their rep several times always with the same response - it has been done. I could have walked to Illinois and collected the money in the time it takes them to refund. As of today 11.24.18 I still haven't received a refund. It is getting harder and harder for me to believe this company isn't running a scam. All I can say is buyer beware.

We went to a DirectBuy introduction and I liked what we saw. I've been a member for more than 10 years now and I have purchased large appliances. When we fixed up our home in Nova Scotia prior to selling, we bought a brand new washer-dryer set. We also bought a stove, a fridge and a Surrey Down mattress topper. When we moved to Victoria and then within Victoria, we bought a new washer-dryer set for each move as well. Purchasing is easy and I always do it online as there is not a store handy. The prices of the products are really good. I highly recommend DirectBuy. They are always very helpful and my experience has always been excellent.

Unfortunately, I keep having horrible experiences with this company. I've been a member for over ten years. The services charges have skyrocketed! I purchased three couches just last week. My savings (after responding items) was only $400.00. I know it's a lot of money, but when you put waiting time into it, it's not worth it. I could have had the couches way earlier straight from manufacturer. The service charges were well over $700 including the horrific shipping charges. These costs were a lot less back in the day. No wonder they are closing stores every day. It was a great place to shop years ago. Is it worth the money today? Not sure I could answer that. Two thumbs down. Not sure if I'm going to keep my membership active. Think twice before you pay once, every year, and every purchase.

We thought of renovating our kitchen and heard that DirectBuy was a way to save money. We had an invitation to come in and listen about it, and an example on how we could save was given. In 2009, we decided it would be worthwhile and renovated our kitchen. Purchasing from DirectBuy was amazing, but we didn't get the best installers. I also found it difficult when we thought of doing our bathroom and wanted to pick out everything. We went to a bathroom event, which I thought was going to be something I could get some information from and some help on renovating our bathroom, but it was more of a selling off of other products they were discounting. When you’re looking at doing a project, the installation part of having something done is a bit of a concern sometimes.

Crystal **, a Corporate Cabinetry Designer, was great to work with! Her designs were so nice that I hardly needed any adjustments at all! We were putting all new cabinets in our kitchen, living room, master bathroom, laundry and additional bathroom and half bath, and she made the process very trouble-free for me. She obviously knows her craft and the design software too. Crystal was knowledgeable and answered all of my questions including options that would save me money while keeping the quality I want. Thank you DirectBuy for having a great employee for me to work with!

DirectBuy is a great company. We've purchased lighting, cabinetry, carpeting, plumbing, sinks, electricals, bedding, pans, and many pieces of furniture from them. The experience has been very good, but we had a terrible time getting our bookcases, our last major purchase, which was in July. We were getting the wrong information from DirectBuy all the time. Finally, it was escalated and we had a supervisor step in. It got nasty for a little bit, but we had gotten it resolved and we got the furniture. I also ordered a bed set for our bedroom and it was delivered so quickly. It was a wonderful experience and the bedding is wonderful too. I’ve shared my experience with all my girlfriends down here.

Wow - what a great and easy experience! I renewed my membership, got set up online, and bought two gift memberships with a smile on my face, thanks to both the helpful service representatives! Thanks to DirectBuy!

It was in the middle of the 90s that I joined DirectBuy because of the prices and the discounts. It's probably 20 years now but in the beginning, I didn’t get a lot of things from there because in those days, the salespeople were not that nice or that good. They didn’t lend much help when I was going to those centers and leafing through catalogs. But that's changed quite a bit and they’re much better about it now. In fact, I like the purchasing experience. It is certainly easier now that they’re online. I’m doing a new building project so I’m getting a lot of stuff from DirectBuy for that, probably my whole bathroom installation. I've also purchased a lot of household things like dishes, kitchen utensils and a ceiling fan. I only go with brands that I know so I’m happy with the quality of the items I've purchased.

We've been with DirectBuy for a long time. We could buy good quality stuff for less price. We bought beds, dressers, chairs, lighting fixtures, dishes, and stuff like that. But they should carry more baby stuff because when we became grandparents, we like to buy stuff for the grandkids. Recently I got my counter bar stools delivered and I’ve also ordered a couch. If you want good quality, then DirectBuy is the way to go. Because to buy the cheaper stuff, you can go to the store and buy it on sale. But to get the higher quality stuff, it’s better to go through DirectBuy.

There's only so much money we can pay for stuff. We worked through the owners of a DirectBuy franchise for many years. If we went through them, we could get better things for our money. We became members of DirectBuy back in the 80's. We just bought a house, and I knew what I was looking at for furniture. Everything I'm looking at except my wife's desk was bought through DirectBuy.

I spoke with Barbara **. My questions were concerning delivery and installation of appliances I had ordered. Barbara was very pleasant to talk to and was able to answer my questions. I do find it unfortunate that DirectBuy cannot offer local services for the installation of appliances. These services used to be offered when there was a showroom in London.

I've had very good experience purchasing from DirectBuy. I mostly got household stuff including furniture, carpet, and lamps. Some furniture came that had some defects and they kept it in their showroom and called the manufacturer. The guy came and fixed it, and I went back and got it. It's getting very expensive to join, but it’s still worth it if you’re gonna buy a lot of stuff.

We were looking to do a roof 15 years ago and I was not happy with DirectBuy's sales tactic. It was a really high pressured sales pitch and the reps said we had to do it that day, and we ended up not using them for the roof. But it has changed since then and we’ve been extremely happy with the project we’ve been doing the last two years. We did the toilets in the last house and we’ve been doing an entire house remodel, top to bottom. The toilets are huge and I love all the lamps. I’ve been using the decorator and some accessories like mirrors. We also got the area rugs most recently and we used the interior designer through them. We’ve been very happy with the cost of the products as well. I wanted high-end toilets and we were able to get them for an extremely nice price and we bought less than we could in the stores.

I have been dealing with Direct Buy for year. I want to tell you my experience with your warehouse in Edmonton AB. They have been so helpful and efficient and I would like to send a special thanks to Reece **. Thanks again.

DirectBuy has everything and it pays to have a big project going on. I got appliances, furniture, cabinetry, and lights, and the cost is good. The website is good too, but when they had the stores, my buying experience was better because we could just go there and see the product. Even though they're trying hard, not knowing exactly what you're getting is hard. I've been with them for 10 years. When I was remodeling a house, it made sense to become a DirectBuy member since the savings they offered was good.

We were building the house and DirectBuy seemed to be reasonable savings for us at that time. We got tiles, wood, appliances and we spent about 40k there and the experience was nice. We saved some money. We had to go to St. Louis to pick the things up and sometimes they shipped it which was very convenient. Some of those appliances were not as good quality as I wish though but, overall, DirectBuy is a very reasonable way to go.

My wife and I were invited to an open house in 2012. They made it sound that we were going to save tons of money! Really?? First we had to sign a contract and pay a cost of almost $4,000. After that there is still a yearly membership to pay in order to have access to their website. Now, they have CLOSED all the physical locations. That was a HUGE mistake, and regarding savings, I think that's a total lie. When I was looking for specific products, most of the time, they were not available at DirectBuy, and when they were able to get it the price they were asking was the price you would pay anywhere else. I found even certain items cheaper on other websites. Their answer is then that "We could open a claim for this," and that they would match the same price. We paid $4,000 for this???

DirectBuy's like my Amazon wherein I compare other's prices with. If I find something that I really like, I'd check if DirectBuy has it or something similar to it. I also find most things in DirectBuy at a lesser cost. But there have been equal products that I've inquired about online and found the costs less at a bathroom place. Nevertheless, their product's quality is great.

Since being a DirectBuy member, we've bought some beddings and made renovations for the kitchen and flooring to our two homes. It doesn’t usually take a lot of savings to pay for the membership but buying the three mattresses paid for it. And then we moved to another place in Calgary which we are currently renovating. We also have another place in BC wherein we were doing some renovations. We didn’t have any furniture in the second home that we bought in BC ‘cause we weren’t moving. We were just gonna own a retirement property and a place to go to for the summer. So, things like stuff in the kitchen and two sets of couches were quite expensive when we first had the membership.

I called DirectBuy's number and they said they had a store up in Chichester, Pennsylvania. I went out there and they did the whole spiel. It was a lot of money, so I told the guy that I’d sleep on it but I promised to return the next day. The next day, I came back and became a member. So far, everything that's in my kitchen I purchased from them. That includes the hardwood floors and fitting for the cabinets. I've also purchased furniture.

We were building houses and so, my husband and I figured we could use some of the products DirectBuy was selling. We've got some kitchen cabinets, lighting, décor items and appliances and the quality and cost were good. However, they had a showroom here where the salespeople could help us but they moved office. I do not like being online and ordering stuff like ‘cause I don’t get to see them. I like drawing things up. I even asked a salesperson to come to my house or at a meeting place but she never had a computer that we could draw in as we’re sitting there and talking. So, I have kitchen cabinets coming right now, but I have no real and clear idea what they look like. I suggest that they put the best showroom in Winnipeg. Other than that, DirectBuy is still a good option.

Very time consuming and argumentative process. Service is very slow. Bought from Sleep Country as the had it in stock and gave my the sale price and delivered it to my door the next day. Wow service. Moving the store location out of the major cities was a huge mistake and I do not see the value of a DirectBuy membership anymore. Please let me know why I still want to pay the annual fee?