DirectBuy Reviews

Someone we knew recommended that we look into DirectBuy 5 or 6 years ago, and we moved forward from there. We remodel homes so we were interested in seeing if we could use them to supply things like appliances and cabinetry, and those types of things that are typically expensive. Most of the time, it’s fairly easy to find the products but it’s a little more challenging every once in a while.

Carla has been a great help every time I have a question about an order. She is an awesome employee! I ordered a gift membership but did not receive the card in the mail after several weeks. I inquired on Thursday, Carla worked with her team and I the card delivered on Monday with a note that UPS had damaged the first card and it was returned to Direct Buy. I appreciate the great service I get form Carla.

We have placed several orders in the last week for some bathroom fixtures and plumbing items. There were some issues related to back orders. There were delays which were going to hold up our project. Judy was very helpful as well as Bree in getting information, getting us follow up. Judy in particular was very prompt, helpful and kind on the phone. I greatly appreciate her help as within 24 hours we were able to get all the information we needed, change our order, canceled prior order and complete the order for a device that will arrive in time to keep our project on time. Thank you.

Any large items such as any furniture are handled through a flawed delivery system. Expect delays and a high likelihood the item arrives damaged. I have been a member for 20 years since the days of the catalog showroom. Smaller items that ship via traditional carriers such as UPS or FEDEx usually arrive efficiently. (Such as light fixtures, decor pieces.) I have purchased many items especially in the last 5 years. The online order process is good, selection is good if you are willing to invest a lot of time in research. However, the delivery system is inefficient: expect delays and damaged items frequently.

Crystal was extremely professional and VERY patient and helpful throughout the process of designing and ordering the cabinets for our kitchen. She responded in a timely manner whenever there were questions and helped to steer us in the right direction to make intelligent decisions. Thank you, Crystal, you truly do your job well.

I was doing some major upgrades at my house and I decided becoming a DirectBuy member would be a good investment. I had a break-in membership for a while. I was a member for about four years and I was gone for about five years, and then I rejoined recently. So far, everything I've ordered worked out great. I'm satisfied with the quality of products and I like getting good discount on most items. Through the website is the primary way of selecting items but their website stinks. It doesn't have good search capabilities. I ended up going to someplace else. I was hoping after I've been gone for so long that it would have come in to the 21st century but it hadn't. It's still as bad as it ever was. They really need to invest in upgrading that because I'll probably buy more if I can search easier.

The concierge service is a big improvement over doing everything yourself, and the pricing is very good. I've been with DirectBuy for about 13 years now. A friend of mine had joined DirectBuy after they built their house. When I was building my house, he suggested it and said, “Look, if you want anything, we’ll just order it.” There was a local Buffalo office, so we wanted to check it out. It was worth it for us to invest in DirectBuy at the time because we were building our house and it was a good choice. When we built our house that year, 2007, we pretty much bought everything we could possibly buy through DirectBuy and their connections. They actually had local connections, too, for contractor pricing on local vendors that I was already familiar with, so that was nice. Also, we saved about $80,000 when we built our house.

Barbara ** served me today. She was excellent! Very professional and helpful. I was surprised that she knew so much about the Palliser products and was able to answer my questions. Also appreciated that she made sure that the 10% discount was included.

It was a real pleasure dealing with Barbara **! When we first called, she had done a quick look and said the Ashley couch we were interested in wasn't available. We were thrilled that she took the time to do some research and find the one we loved and e-mailed with pricing. She made this purchase really easy for us!

I worked with Crystal over the course of 4 months to get our kitchen design just right and cabinets ordered. Having been through two other remodels with DirectBuy, I can say Crystal is by far the best kitchen designer we have had. She was professional, responsive, and helped make sure we had a great experience. I would recommend working with her to everyone! Keep up the great work!

All my experiences have been good and I like the upgrades to their web page -- it has been a lot better. Every time I have to talk to somebody, it has been wonderful, too. The quality of the products I have received have been very good. DirectBuy has great products with some awfully good prices and they usually deliver before they say they will.

Please know that Crystal ** rocks! Her attention to detail, customer service, and cabinet design suggestions were amazing! We started this process more than a year ago. She never skipped a beat! Additionally, what a great product Brookwood is. I will send pics of our installation this Spring! Aida, you have a great member of your team!

I have been a DB member since 2005. I had a 50.00 paper discount coupon for recruiting a DB member and was awarded a 150.00 promotional discount by Victoria on July 12, 2019 when I expressed my reluctance to renew my DB membership due to recurring issues with my last few online orders. I accepted the discount offer and in good faith renewed my membership. I wanted to apply both discounts to the above purchase so decided to order by concierge to facilitate this. Unfortunately I was denied the discounts multiple times as there was no record of them as well as a claim that the 50.00 expired after 1 yr though the coupon I had clearly did not have an expiry date on it.

Website inquiry and Samsung Washer/Dryer. Karen ** was so patient and informative. Directed me to the proper place on site and re-educated me on vendors and filtering on the site. She’s just lovely. A real professional.

I contacted DB regarding a price difference between the couch on your website and when you sent me an email about an item sitting in my cart. The item (couch) pricing on the website was over $150 more than the price of that identical same item that was sent to me in a email. Hope that explains briefly my issue. So when I contacted DB, I was greeted by Amy. Nice enough consumer care rep but she could not explain to me why the price difference.

I called in because the payment link had expired for my quote. I was transferred to Barbara ** who was able to confirm my order and was able to process my payment. She was very pleasant, knowledgeable and professional. A pleasure to deal with.

I am in the process of getting a finished basement certified as an official bedroom so I needed a fire egress window and an installer; as well information on mortgaging finance options. Barbara ** provided the required information in a timely and very pleasant manner.

I had sworn off Direct Buy because of the lack of Customer Service, but I gave you another go, and I'm so glad I did! Carla O was great. She's been super responsive and kept me abreast of my order status without having to ask. Really appreciate the changes I'm seeing -- thank you, Carla!

I have ordered the recent Reclining sectional from Direct Buy and Barbara ** had helped me during the purchase. She had provided an excellent customer service. She was patient, gave me and my wife some time to think overpricing and guided us to Palliser website for model and color selection. After the purchase she even contacted the vendor to find out about the (model number -60) armless power recliner queries) to make sure that reclining buttons are accessible in between the sectional. She had also help me order the Tempur-Pedic mattress as well.

I worked with Taylor regarding the order for a Hicorycraft-Craftmaster sectional. If it wasn't for her assistance I would most likely have ordered another sectional from a local retail store. Taylor is very knowledgeable & was WILLING and ABLE to help with EVERY step of the process! In my opinion Taylor is a true asset to the organization and I only wish I would be 'assigned' to her as my personal shopping assistant...if that were possible...I do believe I would order thru DB a lot more frequently. By the way...this is the FIRST time since the local clubs closed that I've had a desirable and stress free experience with DB. WE NEED MORE TAYLORS IN THE SYSTEM!!!!

I’ve been a member of DirectBuy for 15 years and I like it when they have these other groups come in. They usually have connections with the people who can do the work so, that’s always a good thing. We had our kitchen done and it was very good. I need help when I'm there but some of the people are excellent. The reps were helpful and the young lady who did the cabinet was very good at suggesting alternatives. I'm waiting on utensils for a shower though and I was going to go down after Christmas is over. I ordered in early December and I haven’t received a call.

We’ve been a DirectBuy member for about 12 years. We bought a house and we remodeled it with two brand-new bathrooms, and then, we built a house, still owning the previous house. We thought we could save a lot of money with these bathrooms. We could get high-quality materials and not pay high-quality prices. The quality of the products we've received from DirectBuy is outstanding.

We’ve been members since 2012 and I love DirectBuy. Still, having more variety and manufacturers would be good. When we built a home, a new construction, we got kitchen appliances, bathroom fixtures, flooring, some outdoor living space furniture and indoor furniture. We’re in the process of remodeling our other home right now, so we’re buying a lot of stuff through them, including all the flooring and fixtures. We had some lighting in both houses too. The products are from established manufacturers like Kohler, Emser Tile, and KitchenAid, so they're good.

It's been over 10 years that we’ve been a member, and we've purchased household items like furniture and appliances. The products have excellent quality.

Working with Crystal B was a pleasure. She was knowledgeable, courteous, and very helpful. Crystal had great follow-up and promptly returned questions or communications. She made this process both easy and enjoyable. We can't wait to get our cabinets and enjoy our new kitchen and baths.

I've been a member for 25+ years. Many good experiences but the recent one has been excellent. I made an error on my first order regarding white glove service and received immediate and accurate assistance on correcting it. The furniture we ordered is manufactured in Italy which concerned me a bit on the target ship date but it was spot on. I was told November 22 at the time of the order 2 months or so earlier, and that is when it shipped.

We purchased a DirectBuy membership years ago when it cost approx $5,000 and the company claimed that they offer manufacturer direct pricing. They claimed that you'd save thousands of dollars off of prices you can get from retailers. Although we've been members for approximately 10 years, we still haven't saved as much as the membership cost. Within the past few years, DirectBuy changed its membership and offers a "savings guarantee". With this new format, you can save money if you're willing to do A LOT of work.

It was a pleasure dealing with Crystal on this kitchen cabinet order. She was professional and helpful in guiding me through the difficult process of ordering kitchen cabinetry without a showroom to sit down with her and show samples of what I needed to decide upon. She responded to all of my questions in a timely manner and was extremely patient throughout the whole process. Even when we had a problem with the payment process, (someone at DirectBuy took my payment information over the phone and entered incorrect numbers so the payment did not go through, which was not discovered until a week later due to the Thanksgiving weekend) Crystal reassured me that it was straightened out and the order was being processed correctly. I hope to deal with her again on future projects.

We use the club exclusives quite a bit. I've bought some building materials, curtains, and appliances from them. I also bought a couch set in the past and just ordered one here recently. The quality of the items is great. But I had some problems with my blinds. They measured them but they didn’t take into account the window. So they didn’t fit properly. I did have to do quite a bit of complaining, but I did get my money back for the one blind that didn’t fit.

When we were deciding between picking up our order or having it delivered we collected the information from DirectBuy regarding home delivery. The timeline that was conveyed to us seemed reasonable and so we went with the home delivery option. Over a week later we still do not have our item, we have not even been contacted by the delivery service to arrange for delivery and there was confusion with us right from the start. Obviously had I known this would happen I would have opted for pick up myself. Apologizing for the mixup and delay just doesn’t seem like an appropriate way to deal with this issue and it’s unfortunate that Direct Buy has nothing more to offer.

I recently reached out to the concierge for DirectBuy and was set up with Judy **. She was very accommodating in the purchase of a sectional set and made the experience easy and timely. The email communication and her ability to quickly resolve a technical issue were what put this interaction over the top. Great employee and customer service and a primary reason I always look to DirectBuy first.

About eight years ago, we completely renovated a home down to the studs and using the services of DirectBuy was quite practical especially for the kitchen. It was a cost-saving measure. The prices have gone up though and it’s not as much a bargain as it used to be but it depends on what you’re looking for, too. We bought name-brand stuff, so the quality of the products have been good. I haven’t used DirectBuy a whole lot lately, only because we haven’t needed to do a lot. Everything isn’t always shown online so, I find that having to go all the way down to the warehouse is sometimes a bit of a pain. It’s in the extreme southeast part of the city and I live in the northwest so, getting there is not practical.

A few days after my purchase. I found several stores selling the exact stove at lower price. I was quite disappointed. I had the opportunity to chat with Barbara. She was able to assist with a credit.

Answered all my questions and provide additional information. And I was able to share this with my family as it was all contained in an email. This was such an easy process. I don't think I will shop retail ever again. Barbara ** did a great job! Thank you.

The service I received from Barbara ** was great. She knew exactly what I was asking for, got the information I needed and placed the order. I received everything as she said I would and on time. The problem now is that I still haven’t heard from the delivery people after a week of waiting...

We bought a new house and we needed new furniture and stuff, and I decided to be a member of DirectBuy. It has good prices and quality, so I like it. The things that I got were good brands, so I haven’t had any problems with it. Every time I place an order, everybody helps me and they are friendly.

Kevin ** and Angella of the Direct Buy Ottawa team were fantastic to deal with. They were attentive, informative and on top of their game. They handled every item and issue that came up and all were resolved with no troubles.

I can get some good quality stuff from DirectBuy and maybe sometimes, save some dollars. I've been using them for about 15 years now and it's for personal use. But having showrooms in Canada would definitely help. I'd probably be ordering a lot more if I could go in somewhere and look at things. That has been taken away from us. It's pretty hard to always order online. I think there should be more of the customer service. I have spoken with their rep, but it's just not the same as going in and looking at things or going in and price-checking. You really have to be reliant on the other stores.

We ordered a Dolce Babi crib set summer, 2019. We were told to expect an August 23, 2019 delivery. My daughter started calling in October for a status but gave up in frustration. I have been calling almost daily speaking with many individuals who knew nothing, could find out nothing and were basically useless. Finally got through the Dolce Babi "Merchandise Specialist".

We bought a piece of property and this was several years ago. When we were planning on building a home and DirectBuy had a showroom at that time, we went there for a presentation and we ended up joining. We've been a member for 13 years now. We got a mailbox, wood flooring, some tiles, and that kind of stuff. The quality has been good and I haven't had a problem. But I'm not crazy about their website as it isn't very easy to navigate and it takes some time. When you're looking for something in particular, it's hard to look it up that way. I normally just end up on the computer chatting with somebody to get pricing on a particular item. That's the only negative.

I have to say that purchasing window treatments can be extremely complicated and frustrating. Tanya (DB of Ottawa) assisted with my purchase by setting us up with an expert at measuring and supplied me with all the information to make the perfect decision! She made everything look easy! Most of all, I appreciated her email turn-around time, her expertise is evident, and is dedicated to customer service. Thanks Tanya!

There were benefits in becoming a member of DirectBuy. I use mostly the concierge. I renovated the interior of the house and kitchen. I bought appliances and couches. I also bought gifts for families from DirectBuy. It was a good experience and they have valued items.

We worked with Crystal ** on our cabinet project, and although the service was a little slower than we would have liked (but we understand it was a busy time for her), the end result ended up being exactly what we were looking for. She took all our suggestions and made it happen. We are also VERY impressed with the quality available from DirectBuy in regards to product. We had already priced out cabinets at local retailers and we not only got a better product, but Crystal was able to get us a cabinet that matched what we wanted EXACTLY. Thank you!

We were remodeling and we decided to purchase everything from DirectBuy - furniture, appliances, tiles, shower enclosure. We are concierge so I just called Amanda, the person we were dealing with, and told her what we were looking for and she took care of it. So far, the quality of the products has been very favorable.

It was generally known that you could get things wholesale from DirectBuy if you were gonna do major renovations. 15 years ago, we were finishing a house, doing renovations and putting in a kitchen at the time. At the time, DirectBuy had a promotion. We went to the open house and we joined. Since then, we have continued to do renovations. We also knew we would be building a second house, which we’re doing right now, so we stayed as a member.

We just bought a house and it was in need of some help. I was talking to some friends, who were members of DirectBuy, what kind of deals we can get and we thought that was a good idea and it paid off. The quality of the items has been pretty good for 99% of the stuff. I bought an entire set of kitchen cupboards and we’ve bought electric stoves, hardwood. I just purchased another load of hardwood here last month. My wife was a magazine shopper too, toaster ovens and stuff like that.

We were building a house so we initially used DirectBuy to buy a lot of building materials and home materials. They had a discount associated with tiles, roofing, and windows through the construction supply stores associated with those materials. We also bought all the faucets and stuff for the house like all the recessed lighting. Now, we just use DirectBuy for TVs and stuff. I've been a member of the company for six years. The quality of their products has been good. So far, we haven’t had an issue with purchasing. But it’s not the same as buying things from a store that you get it within two, three days, or within a week. It takes a little bit longer sometimes depending on what you're buying.

My purchasing experience with DirectBuy has been excellent and I love using the website. I'm sorry they closed the showroom that was nearest to my home, but I can still get things online. I've bought kitchen cabinets, outdoor furniture and so many other things. The quality of the products has been excellent and the cost in relation to the quality is unmatched. DirectBuy is a very good investment if you have large purchases, plan to do a lot of household things and want to save money. I'm totally pleased with them

Purchasing from DirectBuy is easy and simple. But sometimes the wait time for your furniture is 8 to 12 weeks, which is a little long. Also, the webpage could be better designed. It is better than it was, but it's still not great. When you refine your search, it doesn't always refine it down and you still end up with 10,000 items, half of which doesn't really relate to what you're searching for. But apart from that, we're very happy with it. All in all, DirectBuy is worthwhile. The customer service is great. The selection is fabulous and the prices are outstanding.

I was in the process of buying a house and I was going to need furniture, washer, and dryer. I went up to the local DirectBuy the following week and at that time, the initiation fee was $3,900. But by the time I bought a washer, dryer, a refrigerator, I basically got my money back with the savings. Also, I have got furniture, tile when I redid my floors. I haven't bought a whole lot recently because one of the reasons is that, I used to like go to the store and physically look at what I wanted. Now, they are more online where you go and you got to pull everything up and you see it. What you see on your computer is not always what you see in person. Shades of letter vary differently when you look at it in a picture than when you walk in and look.

I went for one of the presentations of DirectBuy in Baton Rouge and then, I decided to join. I’ve been a member for 14 years and I’ve bought furniture, flooring tile, a bedspread, carpeting and paint through the paint company using my membership. The purchasing experience itself has been great and everything that I ordered came before the actual time that they told me I would get it. DirectBuy has added some more high-end furniture pieces on their website and that’s good because I’ve had my eye on something and every once in a while, I’d go to the website and see if maybe they added it in. One time, they did, and it was the end of October when I ordered a sofa and an ottoman to go with it. They told me I wouldn’t have it before Christmas but it came on Christmas week. So, I was delighted. I had it for Christmas time.

I was doing a renovation project and my contractor supplied me with his price and the availability on custom-made windows. Then, I saw an advertisement on television about DirectBuy, and so I went to their store and said, “Okay. Sell me on this. Here is what I’m planning on doing. Tell me how you could do it better.” On my original purchase, I saved $12,000 just on the windows. So, it was worth the cost to join because I saved three times. It was pretty much a no-brainer at that point. It was like free money. Also, it turned out that the windows came from the exact same manufacturer that I was quoted a much higher price.

We were building a house and we wanted to save money. We got a DirectBuy membership and since then, we've purchased flooring and window coverings. The quality of the products we got has been top-notch. For people considering DirectBuy, they have to shop around for the right rate to join. Members sometimes come out with an unbelievable amount of money per year for so many years then all of a sudden, there's a special on.

I've known about DirectBuy for 25 years when I first came to Ottawa. They even had a local guy who was a car broker and got me a fantastic deal on a car. I've purchased some appliances in the past, and this time, I purchased a window covering. The quality is excellent every time ‘cause I buy a national brand.

Purchasing from DirectBuy is fairly simple, particularly if I don't have to wait a number of weeks to have an item delivered. We've been members since 2004 and since then, we have purchased a furnace, lighting, flooring, showers, sinks toilets, chairs and lots of household appliances from them. We've always been exceedingly happy with the quality of the items we got. If a person has a project that's big enough, a DirectBuy membership is well worth the investment. We're big DirectBuy fans as we've always had very positive results with them. Plus there’s a girl at the DirectBuy in Ottawa that we’ve become very comfortable in dealing with. That's always nice too.

We’ve been members of DirectBuy for almost 20 years. Their products are all brand-name stuff. We've bought TVs, building materials, flooring, bathroom and vents. We've also bought all new appliances for two different houses now. Their website needs a little bit more work and not everything that they offer is available on the website so they should make sure that everything is on there. But other than that, most of what they do is very good. They also have an online agent that can also help you out, like a concierge. Moreover, the people that work at the showroom here in Ottawa are very good. I always recommend them to folks.

It's going pretty well with DirectBuy, where we bought most of our stuff for a bathroom remodel we're doing right now. But the cabinets we ordered from them are a little bit delayed. I was given a name of a person that I needed to work with and I did contact him at the beginning of September and gave him all of my information, what we were looking for and a picture of exactly what we wanted. He responded back quickly as far as giving us dimensions for everything. By the time we went back and forth and delays, we didn't submit the order until September 24th. It was kind of surprising because we pretty much had everything wrapped up within a week from when I first emailed him, which was September 4th. So I would've expected the order be submitted much sooner. We had told him that we were planning on starting the project early to mid-October at the latest and really wanted everything in the house.

Their website is terrible. I like to be able to search on the website, and do a very narrow search, and that’s not possible. But I love DirectBuy, which I've been a member of because of the value. I used it to purchase major products and for remodeling.

DirectBuy's services and products seemed to be worthwhile and something that we would be interested in. I’ve gotten appliances, furniture, lighting fixtures and plumbing fixtures, and I'm very pleased. There are times though when you are doing a search on the website, and it will take you to something totally off of what you were searching for. Still, the quality of products is very good. There have been a couple instances where I found items that were less expensive, and I called DirectBuy and they were able to lower the price on those items.

DirectBuy was local to where I lived before, and I've been a member for years. When I first joined, I was remodeling a house so I did kitchen cabinets, counters, flooring and appliances. The designer picking out the cabinets and it worked out very well. Now, I’m doing another house and it’s not so easy because they have no designers anymore. They charge for designers. They have no place local that I can go and sit with somebody and see the product. I’m not so happy anymore, so right now I’m just buying lights and bathroom faucets. I’m not gonna buy cabinets when I’ve never seen the quality of them. And they don’t carry the brands they used to carry anymore, and I was very happy with the brands I had the first time. Now I’m shopping for that locally and paying a fortune for it. Also, I still haven't received my order that was billed on my Visa last month. They're saying the order should be here today, but I don't think they should charge until the order is shipped.

I like how DirectBuy has the best furniture prices. However, delivery lag times can be pretty long. Now, I'm waiting for bedroom furniture and it has taken about eight weeks. Also, I can't always get everything through DirectBuy as the brands available are a bit limited. Still, the products I have gotten thus far have been of good quality.

We’ve been DirectBuy members for 30 years. We've bought appliances, flooring, and furniture. Purchasing with DirectBuy could be more user-friendly, but it works. I think for big purchase items, it would be nice if we could have it delivered to the house, instead of having it delivered to their warehouse and then we have to get a delivery service or movers to do it. As for the quality of their products, I’m pretty picky, so I make sure I order quality products. I don’t order based just on price. If you’re not gonna use DirectBuy, don’t pay for it. It’s not cheap to begin with.

I joined DirectBuy 11 years ago. They had the store that I could go to and look at the product and have an avenue to buy somewhat straight from the manufacturer. That has changed now. The stores aren’t available for me anymore and I can’t interact straight with the product, so that makes it a little bit more difficult. But with their new concierge system, I recently bought a water heater and the supporting equipment and they helped answer a lot of my questions. I don’t know if that could help me in all situations, but that worked at that time. Then I was a little annoyed that they dropped the system off outside the house without anybody signing for it. The start-up membership price was pretty steep when I first bought it. At that time, I was doing a lot of remodeling and I calculated that I would still save with that. So I recommend DirectBuy if their membership price hasn’t come down at all and if there's a big project beforehand.

We built a brand new home, so I put appliances in it. Everything was brand new. I've used my DirectBuy membership for household purchases such as furniture, TVs, fridges, etc. My purchasing experience was very good. I enjoy shopping, but navigating their website is frustrating. When I do searches, I almost have to think the way DirectBuy staffs are coding it. There's no intuitiveness to the search at all and sometimes it just doesn't come up with what I require. It's one or nothing. I have to figure out the category before I could search.

I went to the open house that DirectBuy had and I was thinking of getting a bedroom set, and I knew exactly what the prices were. I had DirectBuy and they said, "If you want, we carry that line." It was American Drew and they gave me the price, and it was thousands of dollars less than what I could've gotten it. My membership was paid for by the difference in the price and then some. I've been a DirectBuy member for 15 years now. I've bought furniture, appliances, lightings, decor, barbeques, etc. I even outfitted my home in Florida through DirectBuy.

We've been a DirectBuy member since 2010 and they’ve always had good customer service. When we started with them, we could go into their showroom and view stuff and samples, which was really great. Now, it’s all online. But if you would be ordering cupboards like I did, they sent out samples of what the colors would look like. I really enjoyed the showrooms and the catalog because I could see the different things and feel the different materials. But if you are looking for certain items, they provide you with a list of names that you can go over and all the retail stores that handle that stuff here in Canada or the States. So we can go there and check things out and see if we like it, and then just go back and order it from DirectBuy. They’re extremely helpful when you’re ordering. We got very good quality items for a very good price.

I liked it when DirectBuy had this showroom in Winnipeg, and I could go and take a look at some things and sit with the catalogs. I tend to like catalogs much better than going on the computer. I’m almost 70 years old, so books are better than e-readers, and having someone to consult with and talk to. They also used to have a lot of samples and things that you could look at because the color on the computer screen can look quite different than what you actually get.

We’ve been members of DirectBuy for a long time. I spent a lot of money on the Bernhardt brand, and DirectBuy carried that same furniture, and I could’ve gotten it for half of what I paid for it. So that’s why we joined them. I would buy more couches if they were Bernhardt. I do need couches, and since DirectBuy doesn’t have a showroom, it’s kinda hard. We did order couches from them a while back for our family room, and they turned out great. The quality has been great.

Angela ** professional knowledge and technical competence are truly outstanding. Mr. ** place an order for Stacy Adams shoes "quote" a vendor Direct Buy no longer carries in the appeal section. Angela ** place the customer first and when above her work assignment to obtain the purchase order for Mr. ** through Direct Buy. Angela ** has fully demonstrated strong leadership, exceptional management ability, and meticulous administrative skills. Mr. ** is glad Angela ** is a part of Direct Buy Cooperate Team. God bless and Thanks again Angela ** for all your hard work.

When we visited one of the meetings at the local store, we decided to become a member of DirectBuy. We've purchased furniture, counters, cabinet trees, and appliances. And the products have been very good. But I research the product first and know what I’m gonna order before I order it. I've been very pleased with their concierge and their online chat has also been very helpful.

We joined DirectBuy a long time ago and everything was amazing. We have purchased furniture and most recently, we've done all of our plumbing on a remodel. I did a couple of small appliance things at Christmas one time. I've also done a lot of tiles back in the day. Purchasing from DirectBuy is super easy. I was very nervous about it when they closed their local stores. But now, it has really gotten better. They’re quick to respond and are super helpful when I have a question. I’m ordering name brand things so the quality of the products I’m getting are great. On my recent projects, I’ve had some problems where things came damaged. But DirectBuy was quicker to make it right and get it reshipped than if I had bought it locally.

I’ve been a member of DirectBuy for a very long time. I bought my house 10 years ago and all my furniture is from there. I never was an online person until DirectBuy. I like to see things physically, but I’ve had luck with everything that I bought. Sometimes, I’ll go to the store if I know they have the product, look at it and then order it. I’m remodeling now and took a chance. I purchased three lamps and was very happy with them. Although a lamp was missing a part, they’re gonna take care of it so I’m not worried about it. And I plan to do other things with DirectBuy.

We’re doing a complete kitchen renovation and DirectBuy is helping. We’ve been using Don as the designer and he has been awesome. He came to our home initially and helped make decisions about the cabinets and the granite. We’ve also talked with him via phone and email. The purchasing process has been easy. We’re waiting for our cabinets to be delivered and we’ve just purchased our countertop and backsplash. We’ve been members of DirectBuy for 20 plus years and for the most part, we’ve been happy with the quality of the items. There have been a few things that came damaged, but we bought a lot of furniture through them and we were happy with that as well.

It has been a pleasurable experience working with Barbara ** on several orders for our house renovation. She replies to our questions and requests in a timely manner and was helpful in getting our order completed on time.

A friend of mine where we used to live was using DirectBuy. We looked into it, went to a little meeting, and signed up. We were under the impression we were gonna get a substantial discount on various items and we were doing a remodel at our home. We had the membership a few years back and then recently, we just took it again for a couple things. I might be in the market for a washer and dryer. The quality of their items is fine, but I’m not 100% sold on the discount. It varies from item to item. But I’m willing to check DirectBuy first and compare the prices before I shop elsewhere.

I have rental properties so I need DirectBuy. I've been a member for a long time and I've purchased some furniture, Kitchen Craft kitchens, and appliances from them. Also, it used to be five grand for a membership. It's not for your casual shopper or distress shopper. If you have big purchases and you want name brands, you can just go in with the model number and get what you want. We had a Consumers Distributing in Canada where you could do the whole catalog shopping. Now DirectBuy doesn't have a showroom, so you have to know the product. But the more online that they can do, the better. The check clearing was really frustrating before. Now, you can just put in your credit card and not having to come in and pay.

I like DirectBuy's prices and the quality stuff they offer. But I wish they would open back up stores because they have knowledgeable people there, and it was nice to be able to talk to them.

I've been a DirectBuy member since 2010 and it has been easy making a purchase with them. I usually do large-item purchases like a washer, dryer, Tempur-Pedic bed, ceiling fans, and things like that. The quality of the items is excellent and the cost is fair.

I bought mostly furniture and appliances from DirectBuy and it went very good. I buy higher-end stuff that I can get at a bargain with DirectBuy so the quality is always good. Two years ago, I ordered furniture and then close to the delivery date I got an email saying that the furniture was no longer available. I had to wait another three weeks without furniture. DirectBuy should've let me know that this stuff was not available when I ordered it and not wait until into the delivery day only to say, “It’s not available” because by that time, I ordered new stuff and they come in. That’s the only downfall that I found with DirectBuy. Why haven’t you bought a membership yet?

Since I've been a DirectBuy member, I've purchased appliances, plumbing equipment, home interior stuff, windows, and window treatments from them. Their website is easy enough to navigate. The quality of the products is excellent. It's good that you're buying better qualities for less money. But they changed the fee calculation situation, and so, you don't know all the fees you're paying. The amount of savings is not the same. Other than that, the delivery of the products is timely. I’d recommend them.

We got the membership in DirectBuy for doing the remodeling on our kitchen and then we held onto it because there was a little remodeling left to be done. Although our health hasn’t allowed us to do it, we’ve stayed with DirectBuy because for any year that I hadn't purchased, they’ve given me another year of membership. A few weeks ago, I found out that I could assist a friend in purchasing something under $5000. Last year, my big expense was a lampshade. This year, we actually purchased our washer and dryer and I'm hoping we’ll get a few other things purchased. In most cases, the quality of the products from DirectBuy is pretty good.

I received a phone call from a Direct Buy Renewal Specialist last week about new options for renewing our membership. I had not purchased anything from Direct Buy in a long time and there have been a number of changes. Alyce ** was the person who called me. She was fantastic. We discussed the renewal options, but then she took the time to answer the many questions I had about the changes at Direct Buy. She is a gem in the Direct Buy organization. She is very knowledgeable about everything Direct Buy and she is very easy to talk to. She deserves a raise or at least some acknowledgement that she is doing a good job and is appreciated at the company. You would never want to lose her and I will take a phone call from her anytime. She is a big asset to the company. Thank you, Sue

Barbara ** was great help in answering my questions on the extended warranty for a product I was interested in purchasing when I called the Direct Care Member Line. She was very knowledgeable and friendly. Yoalnde ** from the Markham Torbay location gave us exceptional help when we were researching our purchase options. She went above and beyond to assist us in trying to figure out whether or not to get extended warranty and the logistics of having our large item delivered. She should be truly commended for the high quality of customer service she gave us.

I use DirectBuy's deals all the time when I buy. I purchase furniture and their website is not too bad. Sometimes, it's hard with the descriptions to know exactly what I'm getting. While there aren't many showrooms around anymore, those were nice when they were around. They didn't have everything, but I could at least get some help. The concierge service then was pretty good. Still, using their site has been pretty easy and the quality of items I get has been good.

My wife and I became members of DirectBuy back in 2001 and with the membership, we outfitted our office here in our house. We were doing some remodeling so we got a lot of specific office furniture for computers and cabinetry. We've also bought everything from shelving to electronics, televisions, and other kinds of housewares – everything from pots and pans to knives and dishes. I purchase mostly on the internet now but in the past and still on occasion, I’ll go up to the showroom and look through some of the catalogs or some of the wholesale stuff.

Thus far, I've used my DirectBuy membership to purchase household appliances and furniture. Their website has been better than it was. Some of the things available are really reasonable but when Direct Buy has to add on for freight, that should be upfront. A couple of deliveries have been iffy too. Still, the items I've gotten so far have been of good quality.

We’ve purchased tires, a few appliances, and recently, wooden tile flooring with DirectBuy. The quality of the products has been excellent and we’ve been happy. They have always stipulated it’s gonna be four to six weeks delivery and it’s always shorter than that so that’s good. However, we only see the catalogs and we can’t always see the products, and to order them, we have to go to the store and write out every line item and it’s all by hand. It’s just a silly process.

I was asking to see if the club offered delivery to my home and Barbara ** gave all the info I needed to move ahead and order from the club. The web page cart only mentions pick up from the warehouse. If I didn't ask I would never of know of the home delivery service and Barbara gave me the details which really helped in my buying choice.

To be honest, I was ready to cancel my membership with DB after many years because your customer service has been so unbearably bad. Jennifer restored my faith in your company by her follow-up, immediate responses, and ability to help me find what I was looking for. I wanted to purchase 3 chandeliers and she was able to locate one that I did purchase. The other two she continued to search for alternatives until I made my final decision. I do not have a lot of free time and this service was exactly what I needed. Too bad all of your representatives do not put the same effort in. We have renewed our membership thanks to her.

DirectBuy is not my favorite way to shop because I find it overwhelming looking at a book. My preferable way to shop is to go into an appliance store and talk to a salesperson that knows about the different models and features. With DirectBuy, you kinda have to do all that somehow else then go there being a little bit more knowledgeable about what you want. But DirectBuy is a good way to save and is of good value. The people at the branch that I go to in Markham are generally very helpful. We've been a member of DirectBuy for several years now and over the years, we bought appliances from them. For our one house, we did carpet and granite tile. I have recommended the company to a friend. My sister is now a member and so is my son.

We've been a member of DirectBuy for more than 10 years now. We built a home so we purchased all kinds of things – window dressings, kitchen appliances, flooring and furnishings. That was when we first signed up. Since then, I've bought furniture and window dressings again. When I am making a purchase, I would do some navigating on the website just to get an idea and then I'll talk to the designer who works with DirectBuy. We'll talk about what I want to purchase then she'll make suggestions and I will say yes or no. Then a DirectBuy representative will send a list of the things that I ordered and I'll sign the paperwork. This is why I really miss the local branch. I used to be able to call them directly, say what I'm looking for and ask if they could help me find something like it. Nonetheless, we've gotten a lot from DirectBuy and the quality of the products has been good.

I was a member of DirectBuy and I used them when I moved to a new home and needed new furniture, a new renovation, and things like that. After I lived in the house for 10 years, I didn't need them anymore and so I let it drop, but I just renewed it again this year because I moved and I needed their services again. I look online now and see if they carry what it is I'm looking for and if the prices are better, then I'll go there. Back then, it wasn't that easy. This year, I purchased a stove and a microwave and the quality of the items were very good.

I was doing some renos and I liked how DirectBuy has good prices for things that I needed. I became a member and thus far, I’ve renovated my bathroom, bought fixtures and bought appliances through them. There used to be a warehouse where I could go look at books and catalogs. Now that's no longer the case. Their products are all on the internet. Overall, the products I've gotten are of good quality.

Called to add guest to the Markham event being held today. Barbara was very polite, friendly and helpful. She made the call herself to add our guest and called me back promptly to confirm she could attend. Also sent finance info as I requested. Excellent service.

I have been a DirectBuy member for almost 20 years. Over the years I have watched it become transformed into a strictly online buying experience. I was unhappy to see the showrooms disappear. I have purchased many items over the years at fantastic savings. I was delighted when I received the first email regarding the Z Gallerie line of products. Much to my dismay, everything that DirectBuy is selling is actually priced higher than the Z Gallerie store or Z Gallerie online. So I wonder, what is the purpose of DirectBuy at this point for anyone?

Hi, just a short note to point out the excellent service that I received from Tanya **. She went through window blind choices with me and offered costed options. Very helpful and impressively fast follow-up. A great representative for your company. I rate her service as 5 stars.

We most got furniture from DirectBuy. I've also used some of the contractors for roofing, air conditioning, and granite countertop back in the day when they still had brick and mortar stores. I've liked the quality of the products that I've bought so far. But there's no way that their website can give you the depth of all the product lines they carry. So, if you do your research on your own and then reach out to a concierge, then it's pretty easy to purchase from them.

We were doing a few renovations in our house and that led us to buy a DirectBuy membership. We've been more than pleased with it because we were able to buy some good quality stuff at a very reasonable price. We made our savings on it. We just did our patio and we bought $4,600 for all our stone through the concierge. This would have cost us around $6,000 through the regular dealer. Also, although we had some minor issues and irritating stuff with the products that we got, most of it had been excellent.

We’ve been DirectBuy members for 13 years now. One of our homes had a basement that we wanted to put a movie theater, and we thought we could save money with DirectBuy. And at the time, the membership was 3,600 in Calgary, and we thought we should purchase it. When we found a home, we purchased some things through DirectBuy. And then we’re building a house in a different province right now and we purchased a big order from them. It has been two months ago, and we got some of it. But we ordered two mattresses at the same time, and we only got one. We kept trying to get back to DirectBuy in Calgary and online, and they haven’t really got back to us. They said it was somewhere, but we sent an email when we talked to the girl in Calgary and no one has gotten back to us. It’s kind of a pain. Also, the Calgary location has catalogs, but some of them are outdated. The website has more current things.

I've had eight years with DirectBuy. We bought bedroom sets, an adjustable bed, refrigerator, and some stereo equipment. The quality of the product is fine, and the cost is good too. But I had a bad experience with the last product that I bought. We bought a loveseat and we waited about four weeks to have it delivered. When we finally made the arrangements to have it delivered, the people that we had to deliver it weren’t adequate enough. We ordered the white glove delivery and they were real late when they brought it. And then they didn’t bring everything. It was a long time waiting on it, and they didn’t have the right people at that time.

I’ve been a DirectBuy member for 10 years and have been able to buy furniture and refrigerators through them. But since they closed down the store that they had here, I've been purchasing online. Although it's not the greatest, I get through it sometimes. Sometimes, the site is not as user-friendly as I'd like it to be. It's a complicated process. But I've been very happy with the quality. I buy their brand names and if there's a problem, they work with me. They get back to me when I email them and try to make it right if something happens. They're on track. Also, I would recommend them to my friends if they're planning on doing some major renovation or updating in their house to make it worthwhile. Keep up the good work, DirectBuy.

We had a lot of options and questions regarding the purchase of mattresses and adjustable bases. Jennifer ** was able to determine the delivery and set-up and was back to us right away with the final order details. I appreciated her efficiency and how easy she made the entire process.

There was one piece that was not shipped with our last order so we had to go back. It was about two weeks later to get it. But other than that, everything was packaged good and it came in on time, so we’re happy with that. I've been a customer of DirectBuy for many, many years. My brother got a membership, and then I got a membership after. The website is a little bit different and sometimes, not as clear as it could be. When you're searching stuff online, it repeats the same thing over and over. But other than that, it's okay. We've always been happy with the quality of the products.

I've been with DirectBuy for 12 years and I like their products. I'm not too impressed with our Samsung stove and fridge though but other than that, everything's been good. The products are fairly pricey but sometimes it's good. Then, when we were getting some vinyl fencing installed, DirectBuy had this company that was supposed to do our fencing. We had them come out and do an estimate but they backed out of it and said they were no longer part of DirectBuy. We weren't impressed with that part of it. In the end, we had the vinyl fencing contractor to do it. Other than that, buying from DirectBuy is fairly straightforward.

DirectBuy saved us a lot of money. Back in 2002 there was a local DirectBuy office located in my town. And because we were building a new house and we saw the benefit of purchasing things for the house at a cheaper price, we decided to become a member. We've been a member since 2002 and we've purchased mostly furniture and appliances. We just built a new house, so we bought every appliances such as the oven, dishwasher, microwave, washer and dryer, refrigerator, and wine cooler. The experience was fine. I got name brand products, so the quality is fine.

Pricing and options for black kitchen sink. Barbara ** was absolutely no help at all. I have never phoned Emco. I live in Victoria and Emco is in Burnaby and Kelowna. I'm very, very, very disappointed with this experience.

I chatted with Barbara ** regarding a specific colour/style of table lamp I wanted, and was having difficulty locating. She did some research, provided some options very promptly and although I did not choose any of the items she located, her research helped me make a different colour choice.

I like being a DirectBuy member due to the savings I get. I've bought all kinds of things from them including furniture, TVs, draperies and blinds. My experience with them has been good thus far but then it was still better for me when there was a Mississauga branch. Now that the branches are closing, the only one that we have access to is all the way in Markham, which is an hour and a half away. Despite this, I'm very satisfied.

We've purchased a lot of furniture through our DirectBuy membership. Navigating their website has been okay for the most part, and our purchasing experience has been very good. We've been very satisfied with the great quality and cost of the products. Over time, we've saved a lot of money using DirectBuy. I would highly recommend it.

I joined DirectBuy so many years ago for the buying experience, hoping I would be getting deals. So far, the products that I've received have been of good quality. I miss having the stores though. I like being able to go and look at the catalogs.

I have been a member of DirectBuy since 2002 and I have purchased many items from DirectBuy over the years but the last few years I prefer to deal only with Tanya **. She is so knowledgeable and always so pleasant to deal with. It makes shopping at DirectBuy an enjoyable experience. I know I could order online but I know that when I order through Tanya that my orders are correct.

We liked the idea of the better pricing and cutting out the middleman with DirectBuy. So far, I've bought furniture, lamps, a fan, an overhead lighting, appliances and tile. Because I don't usually buy things that I haven’t researched, the quality of the products I've purchased is good. I like being able to look at DirectBuy online and do research on the products that I’m looking at. I also like to touch, see and handle things before I buy them. So the negative is that they closed the local place so I can’t go see things firsthand. But I’ll just go look around for things and see it in the stores.

I had many questions about Richmond Flooring. Service rep was excellent and provided me with all the info I required. Really appreciated her help getting me a sample and flooring specs which were not easy to access.

I was remodeling my kitchen and it was gonna take a tremendous amount because we gutted it. I got a DirectBuy membership thinking it would be a good investment, and it has. Finding the products that I'm looking for has been easy, and when I need to call, I’ve been taken care of quickly and efficiently. Plus the products that I've gotten have always been top quality.

We’ve been DirectBuy members for about 20 years, and most of the time, our experience has been okay. Sometimes you save a lot, and sometimes you don't. But most of the stuff we've received has been good quality and at a reasonable cost. There could be more selections though, like dining room sets. There wasn’t a huge choice. There were tables but no buffets to match them the same way.

We’ve been members of DirectBuy for several years. We’ve purchased several things through it. ‘Cause it’s been cheaper to buy things there, and they've got good products, and we’ve enjoyed the service. We recently just bought a sofa. And we have bought several other furniture pieces and bought a rug too. I’ve been very happy with everything we’ve gotten. We’d recommend them wholeheartedly.

We’ve been members of DirectBuy since 2001. We replaced the windows in the first house we bought. We also bought appliances early on. We signed up in Edmonton and the purchasing exp was really good and easy, but we live in Regina now. It has been a bit of a challenge with getting what we want here even with the delivery options. The closest they can go to is Saskatoon, which holds us back from buying something a lot of times. We don’t wanna pay for extra shipping or travel. Saskatoon’s not terribly far, but if it’s something bigger, we can’t just go get it.

I like the idea of buying quality products for less the price. But the annual renewal fee is a bit expensive and I haven’t used DirectBuy as much as I probably should. On the other hand, it is easy to find what I need and purchase from there. Prior to my last purchase a couple of years ago, DirectBuy had an office in Birmingham but they've closed that. I used to be able to go up there and check stuff out. Now, it’s just online. But in terms of what I’ve purchased, I’m very satisfied with the quality.

We are very happy with DirectBuy. It was about 15 years ago when we joined DirectBuy and we love our membership. Now that they have travel, that's a bonus. The savings from what you pay in DirectBuy versus retail is amazing. It's also way better in quality. We're able to buy high-end products at a fraction of the price that product would cost otherwise. Without DirectBuy, we wouldn't be able to have such nice things because it's going to cost so much more in the store. If you were to go and buy these products retail, they're going to cost you double, triple or more.

I’ve been a DirectBuy member for over 10 years and have used them for home improvement. At that time, they had a broad offering and competitive pricing. It’s a very good offering, but sometimes there may be a few choices you want but they don’t have it. But the quality of their products for its cost is very good.

We were in the process of building our office and needed a DirectBuy membership to purchase a lot of items that we were gonna be buying for a new unit. We made a lot of different purchases from them including appliances, chairs, and some furnishings. Then, we built a new home and we purchased cabinetry as well as appliances through them. Our experiences with them has been good mostly. I used to like it when we originally bought in Michigan and they had a show room. But they don't have a showroom in Florida where we live now, so we had to do everything through the concierge or over the phone, which I’m not as crazy about. So, that was the only negative there. It’d be a lot easier if we could go and look at things and go through the books and so forth like we used to do.

I recently bought a sectional for over $2,000 dollars. In less than 6 months, with little use of the couch, it is starting to shed. I wrote in to tell direct buy about this issue and they gave me a few options to rectify the issue, return, exchange or keep the couch and receive a discount. I asked for a return as keeping the couch makes my space look disastrous and I couldn’t guarantee it wouldn’t happen with a new couch. It’s been over a month now and I have not heard back from Direct Buy after repeated followups. This is horrible service! I’ve spent way too much money over the years and on this sectional and I am a loyal customer. After this, I will NOT be shopping here again and will be advising others to not so as well!

Requested a quotation from your concierge shopping service today. Barbara ** provided a quick and accurate quotation for the product I was looking for. The process was seamless. Thank you for the professional service.

Direct Buy was referred to us by a friend. When we were remodeling our kitchen, we decided to become DirectBuy members. We've also used them for the second bath remodel and now, we're using them for a master bath remodel. The quality of their products are good, but we have an issue actually with one of the cabinets that came from Norcraft. I don't believe that anyone from quality control took a look at it because it's pretty messed up. Also, the problems with the cabinet are not from the shipper but from the factory itself. It was put together incorrectly. We're waiting for the designer that was assigned to get back to us, but so far, he has not done that. It's been a couple of days, but I'm sure he's busy. I'm hoping that we can get it replaced because the structural problems aren't something that can be adjusted with a screwdriver.

We’ve been DirectBuy members for 10 years and have bought a wide variety of things, like a lot of furniture and barbeques. We are now in the process of building something, so there’s a number of things that are slated and we’ll be purchasing, like carpeting and bathtubs. And just recently, we purchased a new gas stove and a few things. Before, I was pretty successful in finding what I’m interested in and going to the manufacturer’s website. I’ll cruise through, but there’s just so much available. I'm finding the concierge service to be the most helpful. I’m using it right now for our new project. We’ve been very pleased with everything that we’ve gotten. I know that I'm always gonna be getting a better-quality product from DirectBuy than what I would be able to afford if I was just paying out in the open market.

We’ve been members of DirectBuy for eight years now. We’ve gotten cabinets for our house and a couple of rentals, and we have bought appliances a few times. In fact, we just bought a sofa from them. Purchasing from them had been pretty good and I can’t complain. But purchasing the cabinets was a little more difficult for us because we don't live in an area where somebody can come out. Also, I usually know what I want and if it’s for a rental, I want to pick out what I want. But it’s hard to get somebody to let me tell them that this is what I want. I just wanna know what type of cabinets they have and what brands are available, then I’ll lay it out and tell them what I want. Other than that, I've been on their website once recently and it’s fine. I bought lamps and stuff, too. DirectBuy's products are very good quality and the prices tend to be a little bit cheaper than you could buy somewhere else.

We’ve used DirectBuy for 30 years and we’ve gotten a lot of good things at a good price. We’ve saved a lot of money with DirectBuy, too. Recently, we’re getting ready to build a whole brand-new house and I was thinking that with DirectBuy, we’re gonna be able to save a fortune. We're looking for appliances, cabinets, and flooring. But when I was looking at the Ultra Tankless Hot Water Heater, the SKU on it is RUR98eP, the total cost from DirectBuy is 1,748.85. I did a lot of research and I found that the exact same SKU component on Amazon costs $1,425 with free delivery. That’s $320 cheaper through Amazon, so looking at different things through DirectBuy vis-a-vis other places, I’m finding the same things that I can get cheaper from other stores. So I’m wondering why I keep my DirectBuy membership.

We were building a house when we were in New York, and a friend of ours told us about DirectBuy. We've saved a lot of money and we really enjoy being part of it. The first project, we started from scratch in building a home and we furnished it mostly with DirectBuy. And then we moved to California, and we bought a house out here. We've bought furniture and TVs, and we've bought gifts. If we run into a problem, they're very nice about taking care of it. We've run into a couple of people that have been outstanding, as if we're family. They're very kind and we really appreciate it. Through the years, we've gotten some products that weren't what we expected, and DirectBuy took care of it immediately. We're very pleased and I have recommended them to many friends.

We had renovations and I saw DirectBuy's commercials on TV. We checked it out and we signed up when we were there. We’ve purchased things like bricks for the backyard, patio furniture, and pretty much all our appliances. The quality of the products were very good and we've mentioned DirectBuy to a couple of people. We started our membership with five years and then we added three more but we let it lapse. Then, DirectBuy came back with a special. The timing was perfect, too, because we have a bunch of things to get, so we’re back on it again. We got new windows and the shutters don't fit so we have to do shutters again.

I recently made a purchase at the Edmonton location and the service manager, Colleen **, was extremely helpful throughout the order process. She did not rush me and was cheerful despite the fact I came in right near closing time.

I've been a DirectBuy member for 40 years. I've purchased quite a number from them. The most recent was some outdoor furniture. The quality of the products has been good, as well as the cost. But DirectBuy is rapidly losing ground to like Amazon Prime Day. I'm not convinced that I would re-up my membership. All they ever did was cut out the middlemen, and now, there are not enough other people. They're cutting out the middlemen, but their pricing is not that much better than anybody else these days. And they really have a very, very poor way of delivering the product at this point.

We had bought a condo in Florida, so we needed to furnish it. We thought going to DirectBuy would be a good start. I have mostly purchased furniture and appliances, and it was a very positive experience. I've done the Christmas shopping, too. The website is not so much easy to navigate, but I find the concierge shoppers very helpful. Both ladies I worked with in the most recent purchase were very helpful, over and above, so it was great. I, however, miss having an outlet to go to to look at samples, but it is what it is. I wish there was another place to go to research what you’re buying, like another store. But I don’t see that happening.

Over the years, we purchased furniture, some appliances, and floor items like carpet and area rugs from DirectBuy. But we don't have a showroom that is close to me right now, and we also don't have a warehouse in our location where I’m living for delivery. So, the closest drop-off site is about two hours away. It makes it quite difficult for me to actually use it reasonably because then, I’d have to pay for shipping or for somebody to go pick it up. It really increases the cost for me and the inconvenience, so it has become a little bit difficult to be a member. Still, their products' quality is fine. I always look up the products before purchasing them so I'm pretty sure with what I am buying.

I requested a quote for 2 items from Diode LED. On one of the items I had given the wrong product #, but Barbara ** figured out what I needed without contacting me and was able to provide the accurate quote which I accepted. That is the kind of service I like. Grant

Barbara ** was very helpful with our order today. The picture of the sink that we were trying to order on the DirectBuy website was not accurate. Barbara, was able to communicate my questions to Neptune in a very timely fashion so we could get the correct sinks ordered.

I have been a member for about 18 months now. Their prices are comparable to other online retailers and definitely less than retail stores. But they have numerous logistical problems. I purchased Emtek Door handles and did not receive them for over 4 months. After getting them numerous handles were incorrect and had to be sent back for the correct item. I purchased some club chairs and week later was informed the chairs were longer available from the vendor (I was able to buy the same chairs after form a different retailer). I also purchased some dining room chairs and again was told the chairs were no longer available from the vendor (this time at least it with 3 days after placing the order). I purchased some Kohler toilets and that is the only order that has gone well to date.

I called concierge service and spoke with person who asked me to email her my list. She sent me back an invoice which contained most of the items but unable to reach her again with additional questions. After several days I was contacted by Jennifer **. Could tell immediately she was extremely familiar with the EMTEK. She asked questions and made suggestions of questions to which I needed to have answers. Learned I could call concierge services, leave my name and number for her to call me. I only needed to do this twice and my order was complete. Her knowledge base, her efficiency, and her kind attitude made "overwhelming" passee. Thank you Jennifer!

I became a member because of the direct pricing without having to go through a middleman. The purchasing experience was very easy. I receive the product within a week and its quality is outstanding so far.

I was renovating a home and I heard about DirectBuy from my mother-in-law. I've been using them for close to 10 years now and I've renovated a couple of homes and bought some furniture and things like that. I'm finding purchasing from them easier and easier as they add more things. 10 years ago, their selection was abysmal and today, it's pretty good. Also, I'm happy with the products I've received.

DO NOT DO IT! We joined paid about $4K, could never find what we wanted cheaper than we could find it elsewhere. Tried to cancel and get our money back, they would not refund us. The only thing I bought was a $50 electric grass trimmer that I soon replaced because the extension cord was a huge hassle. I bought another rechargeable one elsewhere for about the same cost. We wasted a lot of time trying to find stuff to buy and save money, but it was never a known brand or comparable to what we could find elsewhere for the same or less. I'd give 0 stars if I could. You would be much better off to join Costco or Sam's Club.

We used DirectBuy for purchases on our two renovations. They have great prices and good selection. It was great service. There was no hassle at all. It was very, very easy to purchase online, but most of the time, we go to their Calgary location. We talk to the ladies in there, and they will find for us what we want. They have been very, very, very accommodating.

So I just compared this to my Wayfair.ca account. This exact model is available for about $50 more but will be here next week not 6 weeks and is 100% return policy. No 20% restocking fee. And I found it in minutes not days. I am already regretting renewing with Direct Buy. The competition is tight and you need to do better for your long time members. The old model isn’t working anymore.

We were a DirectBuy member 15 years ago, and this was back when they had physical locations in each of the cities that they were in. They had a large location, and they had two of them in San Diego. They had a warehouse, and they had a large display area of kitchens, bathrooms, carpeting, doors, windows, and all of the different manufacturers that they represent. At that point in time, we had two different properties, and we were doing a lot of fix-up stuff, so I was buying a lot of stuff from DirectBuy back in the day. I was kind of a do-it-yourself guy, and I was able to buy really high-end appliances and other building materials at a pretty good price at DirectBuy. It was better than I could get anywhere else. But we dropped out when DirectBuy had some of its issues. Also, we were downsizing to a condominium, and we weren’t buying anything anymore, so we suspended our membership.

There are good prices I could get from the providers and rebate so I became a member of DirectBuy. I've purchased from them for renovation, mostly, and some furniture, ceramic, and appliances. Purchasing has been very good. Investment of time is extra compared to just walking in a store, but it's worth it when you work for your money. Their website doesn’t have all their suppliers but at least I can do a first quick scan of products on the web. Also, the products have been excellent. If my saving is not sufficient, then I feel it's not initially worth it. Like for a warranty, for example, I can't go back to DirectBuy. I always have to deal with the company. So it's the same price if I would go to a store but for the extra saving, it's worth it.

When I go to DirectBuy and need something, my experience has been excellent. We maintained the membership because we get a good deal when we need to purchase something. When we were changing our furniture, I found going to DirectBuy as more economical and I could get the stuff that I really wanted. We've made purchases for the living room and dining room. We also made some small jewelry purchases. I sometimes look at their website and it's easy to navigate. Overall, their products have excellent quality and their price is much reasonable.

I wanted to be able to get some stuff at discount. I signed up with DirectBuy and I've been a member for 10 years now. I used it once, then I renewed the membership so I wouldn’t have to do the startup again. So, I just maintain in case I wanted to buy stuff. I got sidings done on my house. I just called up, and they connected me with the person who would be able to help me with all of that, and the one who would install it. My experience was what I expected.

I asked for help in finding a curved sofa as I have struggled mightily trying to find one. Customer service found me three of them in the DirectBuy lines you carry and I was thrilled by the options as two of them I can get in leather, which is what I wanted. So helpful and much appreciated!

Angela was so nice and very helpful. She really worked hard to get me what I wanted. Thank you so much for all your hard work and for being understanding and caring. You deserve a raise. I can’t wait to get my furniture.

Jennifer assisted me today after some confusion with an imitated inquiry made thru online chat. I received a prompt response to but due to lack of description on my part the response did not apply to the product I wanted. I explained it all to Jennifer. She kindly provided assistance with my inquiry and helped me secure my purchase quickly and with completely courtesy and kindness. I am very grateful for her assistance and appreciate that DirectBuy has actual human beings to speak to in time of trouble or questions with items and merchandise. Thank you.

Over 10 years ago when I was married, my husband and I made some not very great choices on things like buying a timeshare and DirectBuy was one of them. But I'm using it now so it finally paid off. I'm really disappointed that there's no longer a showroom though. There was a showroom in Redwood City but they closed that showroom. So apparently, the only showroom now is in Texas. But I made the purchase online and the experience was very nice. Pamela was the project person for the kitchen and she was wonderful. I'm flipping my kitchen and the main reason we purchased was to save money on remodeling things.

If I could leave "0" stars I would. I did a TON of research before I bit the bullet and paid their VERY high membership fee. After spending close to $20,000, I ended up receiving several e-mails from different people letting me know that this item or that item was no longer available and to make a different selection. I did, and 2 weeks later found out that item wasn’t available either. For other items, I was given a replacement option that was not even close to the same item. Several items that actually were available, were not in stock, so their estimated delivery was 3-4 months out.

We liked the savings we could get from DirectBuy and we’ve been a member for eight months. We are rebuilding our house so we’ve been using them for kitchen appliances and even the barbecue and plumbing. Purchasing from them is easy but it requires planning.

We were doing renovations and we thought being a member with DirectBuy made sense. We've done purchases for kitchen indoors, outdoors, kitchens, bathrooms and kids’ bedrooms, and my experience has been great.

Over the years, I've had an absolutely fantastic experience with DirectBuy. We’ve been very happy we bought the membership because we knew we were going to use it and we have used it intermittently. We let it go for a while because we weren’t using it. But due to a change of circumstances, we knew we were gonna be moving and possibly needing to use that membership again. We did a short-term two-year renewal and we purchased a whole bunch of stuff. They're excellent.

I’m in the commercial real estate industry, and they asked me to help them with their real estate. And I got to know DirectBuy that way, and I liked their concept and signed up. We’ve been a member for four years. We’ve purchased furniture, a golf bag, and little things. We haven’t been huge consumers, but we’d like to do more. Their purchasing process has been really good. They messed up on one part of the order, and when the part that didn’t get delivered was back ordered, that was a bummer. But otherwise, they’ve been good. The quality of the products is also very good. We’ve been happy as a whole.

I recommend DirectBuy because as long as you use it correctly, it does save a whole lot of money. We have been customers for 20 plus years and I have no trouble with the quality of what I've purchased. We’ve got furniture from DirectBuy 2 or 3 times. We completely redid a kitchen too. Last time, we did something with the bathroom. We also bought carpets and we’ve done all kinds of stuff.

We’ve been a member of DirectBuy for about 20 years and in the past it was not good at all. But it seems to be getting better. They can, however, do better with the cost because now you can get everything online. We’re working on the bathroom, and we’re hoping that everything works out.

I've been totally satisfied with everything I've ever bought from DirectBuy for the simple reason I know I'd pay a lot more going through the stores. There was never a time that I've been dissatisfied. I've been with them since 1995 and back then, I bought my membership for 1,500. And we were able to pay for it monthly and use it right away. And I was paying $75 a month, which was affordable and cheap. But they don't do that anymore. Now, it's 3,000 or $4,000 to get that membership. Being a DirectBuy member saves me tons of money. The latest thing I bought were some beds. Those same beds in the store were like 300 some dollars or 400. And with DirectBuy, I got two beds for $150. It was real wood. So, I'm always satisfied with it. I also bought kitchen stuff, stuff for the house, and bedspreads. I wanna redo my closet, and that's what I'm gonna do next.

It’s been great with DirectBuy. We had heard about it through a friend and it's been 13 years since we became members. We have purchased a little bit of everything from furniture to appliances. The quality has been pretty good but it varies a lot. There are certain things that are really worth it, and there are certain things that aren’t. But purchasing online is a lot better now. In the last little while, it feels like they made some changes. It used to be really bad. Not all the catalogs are online but the concierge experience is awesome.

I re-signed up with DirectBuy ‘cause I'm redoing my bathroom. Back in 2010 when I first became a member, I was remodeling my house and it sounded like a good idea if I could save a dollar here or there by buying direct. So, I attended a little seminar and was hooked from that point on. Purchasing from DirectBuy is great considering that I can't go into a physical store and touch the item which I used to be able to do years ago. Here in the greater Phoenix area, there's only one store available and they have a very sparse selection of stuff, but there are people that are more than happy to help you.

We just joined DirectBuy in January and everything, including the quality of the products, is great. I’ve been going to concierge and they’ve been awesome. I had Jan help me, and that helps. They’ve been very helpful. It just takes a while to get our products especially if they're in the States. I ordered a sectional beginning of May and I’m still waiting. They said that the estimated delivery date would be June 6 but I haven't heard anything. I knew that when I ordered ‘cause they tell you an estimated delivery date. However, I also ordered a fridge and they kept changing the delivery date with that too. That’s the only issue I have with DirectBuy. If you were building a house, you'd have to preorder everything for sure. You have to give it lots of time because you’re not gonna get it within a week or two.

I've been a member of DirectBuy for 13 years. I bought a couple of beds, a pool table, and a TV from them. Their ordering process is easy and smooth. I like it. I just go online. I love the price of their products. They are also of high quality. My experience has been good. DirectBuy took very good care of me and I got my products around the time that I was supposed to get it. But I have to check my order because I believe something wasn't shipped. I'm putting a bed together now. I ordered three beds but I only received two of them.

I've been a DirectBuy member for 13 years and I've been liking their deals. Thus far, we've bought furniture, appliances and some artworks. The quality of the items I got is pretty good and they are what they're supposed to be.

As a DirectBuy member, I like the convenience of being able to order online, have stuff shipped to a warehouse and pick it up. Also, while I have to compare shop a bit, their prices are usually pretty good. Thus far, I've purchased dining furniture, living room furniture, light fixtures and garage stuff from them. I've also bought appliances there. As for the quality, if I go for higher-end stuff, I'm almost well-assured that it will be okay. Even when it hasn’t been such as when there are nuts or bolts missing, if I've gotten in touch with the manufacturer or DirectBuy, those have been shipped right away. Overall, DirectBuy is a great way to shop because I can look at everything online. I don't have to go and drive around and go store to store. There’s a much bigger selection too and lots of manufacturers to choose from.

A friend of mine opened a DirectBuy franchise when we were younger. One time, he needed to have a house built so we built it together. I got exposed to DirectBuy and I found it really cool. I've been a member ever since. Every time I need to build a house, I end up calling DirectBuy and spending a ton of money. Thus far, the quality of their products has been fine.

We had just bought this house and wanted to do some remodeling projects. We figured we could probably get more bang for our buck using DirectBuy. Back then they had the showrooms, and you go in and sit down with a designer in the showroom and get the cabinets designed and laid out. We’ve done the kitchen, partially done the downstairs bathroom, and I just recently redid the upstairs master bedroom and bathroom, all through DirectBuy. Because I was using a designer, she did all the finding of the products. We looked at stuff over together on the website, and decided what line we liked as far as faucets, etc, and then just decided what pieces we needed. It was pretty straightforward. Now, the website is much better. They needed the showrooms back then ‘cause their website was so bad. It would take you forever to find anything.

We were doing a renovation, and we found DirectBuy and became members. That was nine years ago and we paid $9,000 in those days. We bought electrical lighting like chandeliers, and we were very happy with those. And we bought a lot of luggage like suitcases, Samsonite, and we were very happy with them as well. We also bought carpets, and that was also very good. So, we had very good experience with DirectBuy.

We’ve always had a DirectBuy account many years ago and then we decided to renew our membership. We did cabinets, we got a discount with our granite, our bathroom cabinets using our membership. The purchasing experience has been pretty good recently. It’s different than what it was before. When we ordered our cabinets last time, it took them two times to get it right and we ended up having all these extra cabinets. Then we ordered a sofa. When the sofa arrived, it had a slit in it but it was not at all DirectBuy's fault. However, we like the quality because it’s different than going to a Home Depot and just getting what they offer. I also like their customer service. When we booked a trip, and I was planning on doing it, a lady called a courtesy call to remind me to prep my boarding pass and get everything done. I thanked her for the reminder. I always recommend DirectBuy.

The quality of the merchandise is good and the prices are excellent at DirectBuy. We also liked the savings that we would get so we became members and we've been members for a long time. We’ve bought furniture and pool equipment. We renovated our basement so we bought a kitchen, flooring and electronics. We’re currently renovating our kitchen so we’re purchasing appliances again. Purchasing is pretty straightforward. Once you’ve done it, it’s not difficult. The people in the showroom in the place where we are are all very nice and very helpful. Things are laid out easily so you can find them.

I've been a DirectBuy member for over 20 years. I was a member when they first started and that thing was down in Delaware. But the renewal price sometimes gets a little ridiculous. They dropped it to $69 but now, it's going back up again. When I got in, I spent almost $3,000 to join this thing. To buy for that type of price and the discounts you get are good. But they constantly make money off the purchase that I buy all through the time I shop and yet, my membership fee is so high, for being in as long as I was. They've sent me another referral to join but I didn't even look at it because I haven't been buying as much stuff lately.

Barbara ** helped me today with a tile order, changing delivery arrangements several times. She assured me that the necessary contacts would be made to complete this order efficiently and accurately. I was left feeling rest assured that all the details will be worked out. Thanks Barbara!

I dealt with Barbara **. She was very prompt, and began dealing with my order immediately upon receiving my order specifics. On receiving the Quote, I did note one item was not quoted on. I had asked for aside quote for {8 * Diamond Bottom Fencer panels, 47" x 54 1/2 "}, as mentioned in my cover email for this order quote sent 9:44 am, May 30/2019, Winnipeg time. I request a quote for the 8 * Fencer fence panels, please. This may have been an accidental oversight. Other than the accidental oversite, Barbara ** provided exceptional service.

We signed up with DirectBuy a number of years ago. They have lower price than what you can get from the general market. We've used them for bigger purchases like new bedroom suite and appliances. It's pretty easy to purchase from them. You can just go online, find what you want, and order it. And usually it's done with minimum interaction with any sales people. But DirectBuy doesn't give you much information on what warranties they offer.

DirectBuy is a good bargain. I've been a member for about 5 years and the online purchasing process is good. Sometimes, it's difficult to find what I want, but I saw worse in my life.

I’ve had a membership with DirectBuy for more than 10. I order over the phone. There used to be a store here but there isn’t one anymore. We bought a lot from them such as living room furniture, dining room furniture, kitchen, and jewelry. It’s a good buy and everything has been fantastic other than my dishwasher and my stove. I hate both them. But that's a personal choice because I hate the LGs. Our neighbors asked us about DirectBuy and we always gave good reviews. We’ve never had any problems and we have recommended DirectBuy to friends previously.

I've been with DirectBuy for probably 15 years or more and have purchased furniture, carpets, cupboards, and doorknobs from them. I've had a good experience buying the products but finding them was hard. I had to do my research ahead of time and price things out. Still, their website was easy to navigate. Also, we had one issue with a staff member at one point. We didn't like the way we were treated. The person there wasn't very helpful and kinda snooty. My husband called and talked to the manager who dealt with the problem right away. The person we had an issue with called me back and apologized saying that she had personal stuff going on and she had let it run into her work. So, it was good. Other people should go to DirectBuy if they have major purchases to make. It's worthwhile for sure.

We've been DirectBuy members for about 10 years now. We got the membership as we were then doing a major renovation. Since then, we've used it for cupboards, granite countertops, all new appliances, yard umbrella and small pieces of furniture. Whatever I need, like if it's a major item, the first thing I do is look at DirectBuy. The products are of excellent quality. They're brand names. Also, I really love DirectBuy's concierge service, and their online chat is heavenly.

When we first bought our house, DirectBuy was the advertisement with the new home buyer's package. We were looking at furnishing our house with blinds and new furniture. So, we went with them. We liked the idea of being able to get high quality furniture and products from the manufacturer at manufacturer's price versus going to a retail outlet. We outfitted our patio, the patio furniture and barbecue, and made our little oasis outdoors. We also used DirectBuy to get our wooden blinds, which ended up being a lot better pricing than we could get at the local discount blinds stores. We’ve purchased all main brands and products that are available at retail stores and we knew what the quality looked like because we went and looked at what we wanted and we compared with DirectBuy if they carried that manufacturer.

I got an invitation from DirectBuy in the mail. And there was a store close to where I lived, and I went to the store. I went to the presentation, and then decided to join. I wanted to be able to save money on everything - home improvement, exercise equipment, outdoor furniture, indoor furniture. There are unlimited departments to choose from.

My husband and I had moved into a very older home we had purchased, and it needed a lot of work. We had a DirectBuy store in our area that we could go to and and design our kitchen. When we joined, they told us that we shouldn't join DirectBuy to get cheap furniture because they didn't carry anything but high-end things. We had a complete kitchen remodel that was absolutely beautiful. The cabinetry was amazing and the things we purchased from DirectBuy was high-end and had very great quality.

I’m a serial renovator so DirectBuy seemed like it would pay off eventually. It was just disappointing that when I joined 10 years ago, it was like $5,000 to join but apparently, my friends have joined and it’s like $150 to join. But I've purchased everything from outdoor furniture to appliances, flooring, faucets and sinks, and the purchasing experience has gotten much better. The customer service people are pretty good at following up. It's not as hard as it was 10 years ago. The website is also better than it was but it can be really difficult sometimes. When you put an item number in, it can’t find it but if you search that exact same item a different way, it pops up. So it’s a little inconsistent. But DirectBuy is a good deal and that’s why I joined. And because I only order brands that I’m familiar with, everything has been fine as well in terms of quality.

I bought a washing machine April 27th and the estimated delivery date to my warehouse was May 7. Unfortunately May 7 came and went with no delivery. I contacted the warehouse May 8 and they had no paper work to confirm delivery. On May 13 I reached out to Direct Buy consumer support. McKenna responded and kept me up to date with the information as it was available to her. Even though it was a long wait (May 22) before I got my much needed machine I felt that somebody cared and was truly working on it! As a family of 8 we really needed our washing machine! Perhaps for the future, leaving the 2-4 week delivery window is better than giving an estimated delivery date, even if just for my mental health!! Oh yes, I'm still happy that I saved over $400 on my machine too!

We've recommended DirectBuy to friends in the past. I've been a member off and on for 10 years and purchasing is a lot easier now than it used to be. The online program is a bit easier and customer service has always been helpful. I've purchased some furniture and lots of appliances. Everything's been good and we've saved four times the amount we paid since we've been a member.

DirectBuy may be a bit steep for some, but it’s a good place to shop. I've been with them for around 11 years now and I've purchased tiles, beds, furniture, kitchen stuff and all kinds of little things from them. The only issue I have is keeping up with the changing companies and the product lines that they sell. Their website is okay, but it could have a little bit more in the description side of the actual product. And when you're searching through and then you go back, if it would just take you back to where you were instead of taking you back to way before where you were, that would be fine. Other than that, they're pretty good and the quality of the products has been excellent.

Shopping with DirectBuy is incredibly easy. What I like the most is the variety of items at a very reasonable price. I have compared prices here with other places and still come back to shop here because they are far more better than what I see elsewhere. Directbuy, you've got my 5 stars!

When I got the DirectBuy membership, I was really sick. We had to pay for our membership this year, and I asked to pay two times, and they said no. So, it was time to pay and I called so they could take the money out of my card. I said, “It’s too bad you guys don’t give your clients months to pay for it.” They said, “You could have paid two times. You have DirectBuy, but you also have Travel Direct.” I eventually asked my husband and he said nobody told us about it. I got a hold of the travel department, they gave me all the information and I got hooked up.

We just built a new home and we sold ours with all our furniture. So, I was looking for some really good deals. We signed up with DirectBuy after I saw that their membership wasn't that expensive. Thereafter, we bought some furniture, garage items and our fireplace. The quality of the items we got is very good. The brands that DirectBuy deals with are the ones we were looking at and there are no better prices out there. I highly recommend DirectBuy.

Angela was helpful as could be, but she cannot hurry along a backwards poorly designed system. I was determined to make it work, and after LOTS of time and effort and running around trying to compare, I think I saved some $. Was it worth it? Jury is out... Will I renew my DB membership? Probably not...

A friend of ours had referred me to DirectBuy. At the time that we were building a show home, we knew we were gonna have to furnish it. I like anything wholesale and quality things. That's what you can get at DirectBuy. I like saving money and I've been their member for I'd say 15 years. The thing I like the best are the blinds. That seems to be the best buy. They are really good quality. I have done my house and my office. I purchased blinds for both my kids when they needed window coverings redone. I've done five.

I started with DirectBuy in 2006 and I like it when they still had showrooms. I could go down and talk to the people that help me. We've bought some Bassett living room furniture which was our biggest purchase, dining room furniture, clocks and various stuff for the house. I also got baby furniture for my son. I like the Bassett Furniture and I also bought a warranty on it. One time my husband was getting something off the top of our fireplace and used the bench for our dining room like a stepladder. He then fell off it and damaged it. I've made a claim for that bench but was denied based on wear and tear when it was clear that it was an accident. I worked for an insurance company doing litigation and I told them they can't deny the claim. I ended up reading on the internet and finding lots of complaints about its Montage warranty. I also made a Department of Insurance complaint about them and they ended up turning around and paying on it.

When we bought the house, we got all our appliances from DirectBuy. We knew if we were gonna do renovations to the house and for certain things, DirectBuy was gonna allow us to save some money. If you're gonna buy furniture, it is definitely better to go through DirectBuy. For example, we bought dining chairs for our dining room. In retail, they were 700 apiece, but we got them for 260 each through DirectBuy. I'd recommend them. If you're looking to make larger purchases for your home, a DirectBuy membership is an excellent thing to have. It's a good service, and I plan to stay with them.

I bought into DirectBuy when they had a franchise-type thing before they reorganized. Since then, they’ve closed the store that I liked to go into and I deal directly online. I'm not excited about that, but I price shop most of the time. I can get what I need locally or from a different place cheaper than DirectBuy once in a while. Recently, I’ve been able to pick up a couple of things that DirectBuy had but at a better price. A while back, we bought a refrigerator and it appeared to have been dropped and bent in different areas, but we didn’t know about it until we've had it for a while. The delivery company installed it and didn’t say there was any damage. The refrigerator malfunctioned and we had to pay some money to get the icemaker working. Still, the DirectBuy reps have been great.

We purchased an unfinished house, and we were going to need all kinds for it. We checked out the potential of DirectBuy, and we took the plunge and got a membership. We spent gobs of money there. We did online purchases a couple of times, but I'm at the store most of the time. I prefer the store and talking to a real person. Everything was great, except the microwave. It is a 24-inch microwave and fan unit and it is a little clunkier than I was hoping for. The picture described it, and I was expecting something a little more finesse. But the quality that we got from anything we get at DirectBuy is great. We got about $25,000 worth of cabinets, and $15,000 worth of plumbing that was through DirectBuy with a local supplier. We spent about $70,000 through DirectBuy.

I've had plenty of experiences with DirectBuy. I've been a member for quite some time now and I've purchased flooring, bathtubs, faucets, refrigerators, etc. They're of very good value and are priced appropriately. Shopping online has been okay for the most part. A lot of times, we'll find a product and it won't be the right color or the right specific model, then we'll go back.

We went to DirectBuy at the time that they had showrooms and we went through the presentation. Because we were new homeowners, we thought that being able to access all of those different suppliers and products at discounted prices would be very good for us. We've purchased a lot of home appliances, draperies, flooring, lighting and furniture. The items are always correct and they're always good quality products at good prices, so we're very happy.

I was a member of DirectBuy for over 25 years and I bought light fixtures, flooring, a bed, furniture, tiles, hardwood and just about everything. I’ve done a renovation twice now and after I was done with the second one, I didn’t renew because I didn’t need anything anymore. They kept sending me offers and finally, a $99 offer to renew for a year got me back in. I got an oval table delivered and the top ended up being mashed on one end. Someone must have dropped it on that end. So, I called DirectBuy and they were good about it. It was more the manufacturer who was hesitant to replace the tabletop but finally, they agreed to do that, and I just got it delivered today.

I've been with DirectBuy for over 15 years. It was recommended by a friend and the concept made sense to me. I have to spend the money wisely. You might as well spend the same amount of money and get a better-quality product. I mainly bought kitchen and washer-dryer appliances. I got some bathroom faucets and sports equipment as well. They’ve been name-brand items (i.e., KitchenAid, TaylorMade and Delta), and we’re comfortable with them. I’ve navigated through the website a few times and it’s simple to manage. Seriously consider DirectBuy. It’s a good investment.

We were renovating a home and we became a member of DirectBuy to purchase items for our new renovations. Their website search engine is not great, but you don't have to worry about it. It gets better.

Tropitone Furniture. Your Concierge Shopping Agent, Angela **, was extremely helpful to me in getting all of the answers I needed and helping to place this large outdoor furniture order. I really enjoy working with her and am very happy with the customer services she has provided.

I got a DirectBuy membership realizing that it could save me a fair amount of money on the price I would be able to buy through them. I've used the membership for about eight years, purchasing appliances, furniture and lighting, and my experience has been very good. The challenge is that you’re buying from a catalog, so you have to do some research to figure out what you’re getting in some cases. If you want a chair or sheets and linens, you can’t feel it. You have to know what a 800-thread-count would feel like. All the same, the products are of excellent quality and I haven’t found anything of low quality. DirectBuy seems to be discerning about what they carry. I’m also happy with the products' cost. I’ve had plenty of people ask me about DirectBuy and I tell them that they have great prices.