DirectBuy

Barbara ** served me today. She was excellent! Very professional and helpful. I was surprised that she knew so much about the Palliser products and was able to answer my questions. Also appreciated that she made sure that the 10% discount was included.

It was a real pleasure dealing with Barbara **! When we first called, she had done a quick look and said the Ashley couch we were interested in wasn't available. We were thrilled that she took the time to do some research and find the one we loved and e-mailed with pricing. She made this purchase really easy for us!

I worked with Crystal over the course of 4 months to get our kitchen design just right and cabinets ordered. Having been through two other remodels with DirectBuy, I can say Crystal is by far the best kitchen designer we have had. She was professional, responsive, and helped make sure we had a great experience. I would recommend working with her to everyone! Keep up the great work!

All my experiences have been good and I like the upgrades to their web page -- it has been a lot better. Every time I have to talk to somebody, it has been wonderful, too. The quality of the products I have received have been very good. DirectBuy has great products with some awfully good prices and they usually deliver before they say they will.

Please know that Crystal ** rocks! Her attention to detail, customer service, and cabinet design suggestions were amazing! We started this process more than a year ago. She never skipped a beat! Additionally, what a great product Brookwood is. I will send pics of our installation this Spring! Aida, you have a great member of your team!

I have been a DB member since 2005. I had a 50.00 paper discount coupon for recruiting a DB member and was awarded a 150.00 promotional discount by Victoria on July 12, 2019 when I expressed my reluctance to renew my DB membership due to recurring issues with my last few online orders. I accepted the discount offer and in good faith renewed my membership. I wanted to apply both discounts to the above purchase so decided to order by concierge to facilitate this. Unfortunately I was denied the discounts multiple times as there was no record of them as well as a claim that the 50.00 expired after 1 yr though the coupon I had clearly did not have an expiry date on it.

Website inquiry and Samsung Washer/Dryer. Karen ** was so patient and informative. Directed me to the proper place on site and re-educated me on vendors and filtering on the site. She’s just lovely. A real professional.

I contacted DB regarding a price difference between the couch on your website and when you sent me an email about an item sitting in my cart. The item (couch) pricing on the website was over $150 more than the price of that identical same item that was sent to me in a email. Hope that explains briefly my issue. So when I contacted DB, I was greeted by Amy. Nice enough consumer care rep but she could not explain to me why the price difference.

I called in because the payment link had expired for my quote. I was transferred to Barbara ** who was able to confirm my order and was able to process my payment. She was very pleasant, knowledgeable and professional. A pleasure to deal with.

I am in the process of getting a finished basement certified as an official bedroom so I needed a fire egress window and an installer; as well information on mortgaging finance options. Barbara ** provided the required information in a timely and very pleasant manner.

I had sworn off Direct Buy because of the lack of Customer Service, but I gave you another go, and I'm so glad I did! Carla O was great. She's been super responsive and kept me abreast of my order status without having to ask. Really appreciate the changes I'm seeing -- thank you, Carla!

I have ordered the recent Reclining sectional from Direct Buy and Barbara ** had helped me during the purchase. She had provided an excellent customer service. She was patient, gave me and my wife some time to think overpricing and guided us to Palliser website for model and color selection. After the purchase she even contacted the vendor to find out about the (model number -60) armless power recliner queries) to make sure that reclining buttons are accessible in between the sectional. She had also help me order the Tempur-Pedic mattress as well.

I worked with Taylor regarding the order for a Hicorycraft-Craftmaster sectional. If it wasn't for her assistance I would most likely have ordered another sectional from a local retail store. Taylor is very knowledgeable & was WILLING and ABLE to help with EVERY step of the process! In my opinion Taylor is a true asset to the organization and I only wish I would be 'assigned' to her as my personal shopping assistant...if that were possible...I do believe I would order thru DB a lot more frequently. By the way...this is the FIRST time since the local clubs closed that I've had a desirable and stress free experience with DB. WE NEED MORE TAYLORS IN THE SYSTEM!!!!

I’ve been a member of DirectBuy for 15 years and I like it when they have these other groups come in. They usually have connections with the people who can do the work so, that’s always a good thing. We had our kitchen done and it was very good. I need help when I'm there but some of the people are excellent. The reps were helpful and the young lady who did the cabinet was very good at suggesting alternatives. I'm waiting on utensils for a shower though and I was going to go down after Christmas is over. I ordered in early December and I haven’t received a call.

We’ve been a DirectBuy member for about 12 years. We bought a house and we remodeled it with two brand-new bathrooms, and then, we built a house, still owning the previous house. We thought we could save a lot of money with these bathrooms. We could get high-quality materials and not pay high-quality prices. The quality of the products we've received from DirectBuy is outstanding.

We’ve been members since 2012 and I love DirectBuy. Still, having more variety and manufacturers would be good. When we built a home, a new construction, we got kitchen appliances, bathroom fixtures, flooring, some outdoor living space furniture and indoor furniture. We’re in the process of remodeling our other home right now, so we’re buying a lot of stuff through them, including all the flooring and fixtures. We had some lighting in both houses too. The products are from established manufacturers like Kohler, Emser Tile, and KitchenAid, so they're good.

It's been over 10 years that we’ve been a member, and we've purchased household items like furniture and appliances. The products have excellent quality.

Working with Crystal B was a pleasure. She was knowledgeable, courteous, and very helpful. Crystal had great follow-up and promptly returned questions or communications. She made this process both easy and enjoyable. We can't wait to get our cabinets and enjoy our new kitchen and baths.

I've been a member for 25+ years. Many good experiences but the recent one has been excellent. I made an error on my first order regarding white glove service and received immediate and accurate assistance on correcting it. The furniture we ordered is manufactured in Italy which concerned me a bit on the target ship date but it was spot on. I was told November 22 at the time of the order 2 months or so earlier, and that is when it shipped.

We purchased a DirectBuy membership years ago when it cost approx $5,000 and the company claimed that they offer manufacturer direct pricing. They claimed that you'd save thousands of dollars off of prices you can get from retailers. Although we've been members for approximately 10 years, we still haven't saved as much as the membership cost. Within the past few years, DirectBuy changed its membership and offers a "savings guarantee". With this new format, you can save money if you're willing to do A LOT of work.

It was a pleasure dealing with Crystal on this kitchen cabinet order. She was professional and helpful in guiding me through the difficult process of ordering kitchen cabinetry without a showroom to sit down with her and show samples of what I needed to decide upon. She responded to all of my questions in a timely manner and was extremely patient throughout the whole process. Even when we had a problem with the payment process, (someone at DirectBuy took my payment information over the phone and entered incorrect numbers so the payment did not go through, which was not discovered until a week later due to the Thanksgiving weekend) Crystal reassured me that it was straightened out and the order was being processed correctly. I hope to deal with her again on future projects.

We use the club exclusives quite a bit. I've bought some building materials, curtains, and appliances from them. I also bought a couch set in the past and just ordered one here recently. The quality of the items is great. But I had some problems with my blinds. They measured them but they didn’t take into account the window. So they didn’t fit properly. I did have to do quite a bit of complaining, but I did get my money back for the one blind that didn’t fit.

When we were deciding between picking up our order or having it delivered we collected the information from DirectBuy regarding home delivery. The timeline that was conveyed to us seemed reasonable and so we went with the home delivery option. Over a week later we still do not have our item, we have not even been contacted by the delivery service to arrange for delivery and there was confusion with us right from the start. Obviously had I known this would happen I would have opted for pick up myself. Apologizing for the mixup and delay just doesn’t seem like an appropriate way to deal with this issue and it’s unfortunate that Direct Buy has nothing more to offer.

I recently reached out to the concierge for DirectBuy and was set up with Judy **. She was very accommodating in the purchase of a sectional set and made the experience easy and timely. The email communication and her ability to quickly resolve a technical issue were what put this interaction over the top. Great employee and customer service and a primary reason I always look to DirectBuy first.

About eight years ago, we completely renovated a home down to the studs and using the services of DirectBuy was quite practical especially for the kitchen. It was a cost-saving measure. The prices have gone up though and it’s not as much a bargain as it used to be but it depends on what you’re looking for, too. We bought name-brand stuff, so the quality of the products have been good. I haven’t used DirectBuy a whole lot lately, only because we haven’t needed to do a lot. Everything isn’t always shown online so, I find that having to go all the way down to the warehouse is sometimes a bit of a pain. It’s in the extreme southeast part of the city and I live in the northwest so, getting there is not practical.

A few days after my purchase. I found several stores selling the exact stove at lower price. I was quite disappointed. I had the opportunity to chat with Barbara. She was able to assist with a credit.

Answered all my questions and provide additional information. And I was able to share this with my family as it was all contained in an email. This was such an easy process. I don't think I will shop retail ever again. Barbara ** did a great job! Thank you.

The service I received from Barbara ** was great. She knew exactly what I was asking for, got the information I needed and placed the order. I received everything as she said I would and on time. The problem now is that I still haven’t heard from the delivery people after a week of waiting...

We bought a new house and we needed new furniture and stuff, and I decided to be a member of DirectBuy. It has good prices and quality, so I like it. The things that I got were good brands, so I haven’t had any problems with it. Every time I place an order, everybody helps me and they are friendly.

Kevin ** and Angella of the Direct Buy Ottawa team were fantastic to deal with. They were attentive, informative and on top of their game. They handled every item and issue that came up and all were resolved with no troubles.